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#4 [00:06] <perico92> Hello i dont recive the mail to reset my password
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#7 [00:51] <TurtleStub> hello
#8 [00:51] <TurtleStub> anyone here?
#9 [00:51] * ba7888b72 [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#10 [00:53] <TurtleStub> aaanybody on that can help
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#15 [00:59] <Holly> Hi, I am having problems with my minecraft launcher. I recently just downloaded minecraft from their website and opened up the launcher but I was met with a white screen inside a window with no text. It did not show any signs of loading. I have tried reinstalling and restarting my computer by nothing is working. Please help
#16 [01:00] <ba7888b72> ??> Holly tools/hjt
#17 [01:00] <Absol> Holly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#18 [01:00] <Absol> Holly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#19 [01:03] <Holly> sorry but i am not sure if I should download this as it may have malware itself
#20 [01:03] <ba7888b72> Holly: it is safe
#21 [01:03] <Holly> Have you heard of other instances with the white screen?
#22 [01:03] <ba7888b72> Holly: it simply does a scan of running processes
#23 [01:03] <ba7888b72> Holly: yeah, it could be caused by a number of things. Most common is incompatible software
#24 [01:04] <ba7888b72> hijackthis is a good first troubleshooting step since it will show if there's something known to screw with minecraft
#25 [01:04] <ba7888b72> otherwise we'll look at log files
#26 [01:05] <Holly> sorry but is there any other way of doing this apart from downloading something as I have never met you, am I able to upload an image of the screen
#27 [01:06] <ba7888b72> Holly: you could look at https://minecraftirc.net/support-articles/known-incompatible-software/ if you don't want to run HJT
#28 [01:06] <ba7888b72> screenshot won't provide any more info, you've already described the problem
#29 [01:09] <Holly> thanks for your help but I think I will just wait for Mojang to get back to me
#30 [01:10] <ba7888b72> Holly: okay. just know that mojang is backed up with tickets. your problem is most likely a software incompatibility so I'd recommend following my troubleshooting
#31 [01:10] <ba7888b72> I'm not a mod, but the mods here will agree that hijackthis is safe. We use it all the time
#32 [01:11] <ba7888b72> it's an open source tool, meaning anyone can audit the code for anything suspicious. Also, sourceforge is malware-free since 2015, thanks to their new CEO :)
#33 [01:20] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#34 [01:26] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#35 [01:38] <ba7888b72> why does hijackthis have to have a name that is suspicious and frightening
#36 [01:38] <ba7888b72> :P
#37 [01:40] <Andrio> I guess because it's meant to be used to seek out hijacking attempts. And because naming things is said to be one of the two hard problems of computer science, alongside recursion and off-by-one errors.
#38 [01:40] <ba7888b72> "DetermineIfHijacked" is what I would have called it
#39 [01:40] <Andrio> Bit of a mouthful there
#40 [01:41] <Andrio> HijackThis doesn't just scan running processes; often hosts file entries reveal problems as well.
#41 [01:41] <Andrio> But what we have there might actually be a video driver issue
#42 [01:41] <Andrio> I recall that happening if you start the launcher using a compatibility mode (on Windows)
#43 [01:41] <Andrio> so, don't do that
#44 [01:42] <ba7888b72> good to know
#45 [01:43] * SamWEast [webchat@c-98-223-221-46.hsd1.in.comcast.net] has joined #minecrafthelp
#46 [01:43] <Andrio> mm
#47 [01:44] <SamWEast> Hi i'm getting an issue when trying to download Minecraft saying an error 2503 and 2502 every time?
#48 [01:44] <Andrio> SamWEast, is that all it says?
#49 [01:44] <SamWEast> Its a decently long text i'll try redownloading and showing what it says
#50 [01:45] <ba7888b72> SamWEast: bedrock edition I assume?
#51 [01:45] <SamWEast> Java
#52 [01:45] <ba7888b72> ah, hmm
#53 [01:46] <SamWEast> https://gyazo.com/8a726f9b2dd8e4260189a91b4af14cae Andrio
#54 [01:47] <SamWEast> that's what it says
#55 [01:47] <ba7888b72> SamWEast: when you say you redownloaded, did you just re-run the installer file from minecraft.net, or did you download it again?
#56 [01:48] * SamWEast [webchat@c-98-223-221-46.hsd1.in.comcast.net] has quit. (Client Quit)
#57 [01:48] <ba7888b72> I guess this would indicate the installer executable got corrupted
#58 [01:48] * SamWEast [webchat@c-98-223-221-46.hsd1.in.comcast.net] has joined #minecrafthelp
#59 [01:49] <ba7888b72> 00:47 <SamWEast> that's what it says
#60 [01:49] <SamWEast> Randomly disconnected don't know why but I redownloaded from the website
#61 [01:49] <ba7888b72> 00:48 <ba7888b72> SamWEast: when you say you redownloaded, did you just re-run the installer file from minecraft.net, or did you download it again?
#62 [01:49] <ba7888b72> 00:48 <ba7888b72> I guess this would indicate the installer executable got corrupted
#63 [01:49] <ba7888b72> hmm.
#64 [01:49] <SamWEast> I've tried re running the installer and redownloading and running that way
#65 [01:49] <ba7888b72> mixed responses from googling the error message
#66 [01:49] <ba7888b72> this is a long shot, but have you checked if you're low on disk space?
#67 [01:50] <SamWEast> Yeah I tried googling and I have a full tb and tried installing on both of my drives
#68 [01:51] <ba7888b72> okay, let's do troubleshooting
#69 [01:51] <ba7888b72> ??> SamWEast tools/hjt
#70 [01:51] <Absol> SamWEast: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#71 [01:51] <Absol> SamWEast: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#72 [01:51] <Andrio> Some suggest running the installer as admin
#73 [01:51] <ba7888b72> yeah I'm looking at https://troubleshooter.xyz/wiki/fix-error-2502-and-2503-while-installing-or-uninstalling/
#74 [01:52] <ba7888b72> which gives like 6 different possible solutions. lol
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#79 [03:50] * mly123 [webchat@109-232-72-86.ip.herning.dk] has joined #minecrafthelp
#80 [03:50] <mly123> Hello?
#81 [03:50] * elliiitv [webchat@p4FC47B29.dip0.t-ipconnect.de] has joined #minecrafthelp
#82 [03:51] <mly123> hello?
#83 [03:52] <elliiitv> Hello I Need help because i want to buy Minecraft with a Prepaid Card or a gift Code but I dont know where I can buy that.
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#85 [04:35] * lvan [webchat@d58-106-229-56.riv800.nsw.optusnet.com.au] has joined #minecrafthelp
#86 [04:35] <lvan> hello
#87 [04:36] <lvan> i am trying to load minecraft
#88 [04:36] <lvan> of modded minecraft\
#89 [04:37] <lvan> but it says unable to access file
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#93 [05:09] * Jin8 [webchat@60-242-83-16.tpgi.com.au] has joined #minecrafthelp
#94 [05:10] <Jin8> Account is Stolen
#95 [05:10] <Jin8> need help trying to find the correct TID
#96 [05:11] * Jin8 [webchat@60-242-83-16.tpgi.com.au] has quit. (Client Quit)
#97 [05:12] * jin6 [webchat@60-242-83-16.tpgi.com.au] has joined #minecrafthelp
#98 [05:12] <jin6> Account stolen
#99 [05:12] <jin6> need helping recovering the correct TID to recover it
#100 [05:13] <ba7888b72> jin6: search your inbox for the subject "Minecraft purchase complete"
#101 [05:13] <jin6> i have gone through the forums bout it
#102 [05:13] <jin6> havent led me to anything due to the transaction email unable to be found
#103 [05:13] <ba7888b72> the domain name of the email address should be either mojang.com or minecraft.net
#104 [05:13] <ba7888b72> to narrow it down
#105 [05:14] <jin6> so how do i find my TID thru that
#106 [05:14] <ba7888b72> the TID is in that email
#107 [05:14] <jin6> im in the site so what do i click ....
#108 [05:14] <ba7888b72> hmm? you need access to the email inbox associated with the account
#109 [05:15] <jin6> oh ye bout that
#110 [05:15] <ba7888b72> if you can log into that, you can use the email provider's search functionality
#111 [05:15] <jin6> the details have been changed cus i got hacked
#112 [05:15] <jin6> so idk em
#113 [05:15] <jin6> the hacker changed the username and password
#114 [05:15] <ba7888b72> otherwise just contact mojang without the TID
#115 [05:15] <ba7888b72> ??> jin6 account/send-email
#116 [05:15] <Absol> jin6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#117 [05:15] <Absol> jin6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#118 [05:15] <ba7888b72> there may be alternative ways to prove the purchase
#119 [05:16] <jin6> i have the transaction record on a paper
#120 [05:16] <jin6> but photo wont upload on a file due to an issue
#121 [05:16] <jin6> so i just copied whatever it said on paper
#122 [05:17] <jin6> just the TID or anything ##5180 was the closest to looking lik eit
#123 [05:17] <jin6> idk if this is a correct TID or not
#124 [05:17] <ba7888b72> jin6: just so you don't have to go back and forth with the slow mojang support, include a link with that photo
#125 [05:17] <ba7888b72> send it over Firefox Send https://send.firefox.com/
#126 [05:18] <ba7888b72> (to avoid people scraping imgur and grabbing that picture and using it for nefarious purposes)
#127 [05:18] <jin6> lemme try
#128 [05:19] <ba7888b72> oh, firefox send won't work
#129 [05:19] <ba7888b72> it's 24 hour expiration
#130 [05:19] <ba7888b72> a publicly viewable but unlisted google drive or dropbox link would do the trick just as well
#131 [05:19] <jin6> so
#132 [05:20] <jin6> i dont use firefox send
#133 [05:20] <ba7888b72> yeah no, I assumed it didn't have the 24 hour expiration
#134 [05:21] <ba7888b72> any file/image hosting service with long URLs will do the trick
#135 [05:21] <ba7888b72> actually, it seems that the contact mojang form has file attachments
#136 [05:22] <ba7888b72> jin6: did you try the file attachments button? is that what didn't work properly?
#137 [05:22] <jin6> ye it crashes the site everytime
#138 [05:22] <jin6> i upload it
#139 [05:22] <jin6> then it crashes
#140 [05:22] <jin6> https://ibb.co/zVQ8HSH
#141 [05:22] <jin6> i have this from a file link
#142 [05:22] <jin6> idk if this might work
#143 [05:22] <jin6> do i reply to the email i sent to mojang with this new link or do i have to send another 1
#144 [05:22] <ba7888b72> yeah if file attachments won't work, a link will probably be fine
#145 [05:23] <ba7888b72> jin6: sending another one is what I would do
#146 [05:23] <jin6> ok so ill just send another copy but with the photo link this time?
#147 [05:23] <ba7888b72> just explain that you're adding photographic evidence to your previous ticket
#148 [05:25] <jin6> ok i sent another 1
#149 [05:25] <jin6> does that mean now ill just have to waut
#150 [05:25] <jin6> wait*
#151 [05:25] <ba7888b72> pretty much
#152 [05:25] <jin6> ok thx
#153 [05:25] <ba7888b72> I'm not sure exactly what the criteria is for alternative proof of purchase is, but you probably have a good enough case to regain control of the account :)
#154 [05:26] <jin6> ye thanks but i havent recieved verification the email sent
#155 [05:26] <jin6> in my email
#156 [05:48] * JEFFHUB113 [webchat@visit.keznews.com] has joined #minecrafthelp
#157 [05:48] <JEFFHUB113> hi
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#167 [07:02] <Watercolour> Hi, i have encountered an issue with my minecraft java edition. I am currently running on windows 10. So the problem is that when i launch the game, it crash within 10 sec and display me a message saying Java binary ceased to fonction. Then the launcher of minecraft display telling me that the game crashed.
#168 [07:02] <Watercolour> I already tried to uninstall and reinstall the newest version of java. When this had been done, it only made the crashed appear 5 sec later.
#169 [07:02] <Watercolour> I guess it is a common issue, and i tried to look for answer elsewhere before, without any succes. Could you help me please ? :)
#170 [07:03] <Greymagic27> ??> Watercolour tools/hjt
#171 [07:03] <Absol> Watercolour: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#172 [07:03] <Absol> Watercolour: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#173 [07:07] * Vyedko [webchat@176-150-194-143.abo.bbox.fr] has joined #minecrafthelp
#174 [07:08] <Vyedko> my email address does not exist anymore and I can not log in anymore
#175 [07:09] <Greymagic27> Vyedko, Hi
#176 [07:09] <Greymagic27> If you know the security questions still you can try and reset it here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#177 [07:10] * Watercolour [webchat@lfbn-1-594-133.w86-245.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#178 [07:10] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has joined #minecrafthelp
#179 [07:12] <UmbreonGurl> Sorry this is going to sound stupid. I just got an email back from minecraft support about my hacked account, and it said to reply ABOVE a line. I didn't realize it at first so i just hit the reply button on my gmail and did it that way. After i soon realized my mistake, but couldn't figure out how to do a reply without copy and pasting the whole t
#180 [07:12] <UmbreonGurl> hing and THEN replying above the line. So that's what I did. Does it send an automated email to confirm they got your reply? (I'm just trying to make sure I did it right as I'd really love to get my account back.)
#181 [07:13] <Greymagic27> UmbreonGurl, I know it sends an automated email after you send the first email, I'm not sure about the reply however, When did you send the reply?
#182 [07:14] <UmbreonGurl> Just a few minutes ago.
#183 [07:15] <UmbreonGurl> I did get an automated email after I sent in the ticket, that's why I was curious whether they did it to confirm if they got your reply.
#184 [07:15] <Vyedko> How to locate the transaction ID?
#185 [07:15] <Greymagic27> UmbreonGurl, They may have done, I'd wait for a possible reply. Sadly that will take 2-3 weeks due to the backlog (https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-)
#186 [07:15] <Greymagic27> ??> Vyedko account/trans-id
#187 [07:15] <Absol> Vyedko: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#188 [07:16] <UmbreonGurl> They already sent me a reply is what I'm saying. I sent the ticket in a few weeks ago. Got a reply from a lovely person by the name of Anna
#189 [07:16] <UmbreonGurl> ahh!
#190 [07:16] <UmbreonGurl> Why did it make text red?
#191 [07:17] <Greymagic27> UmbreonGurl, Why did what? :P
#192 [07:18] <UmbreonGurl> I was just trying to type of the name of the support person who helped me and it turned red after I sent the message! I hope I didn't do someonething wrong
#193 [07:18] <Vyedko> do you know a helper who speak french ?
#194 [07:18] <Greymagic27> UmbreonGurl, This chat turned red? I've never heard about that before but I don't think you did anything wrong
#195 [07:19] <UmbreonGurl> Yeah. Just the name.
#196 [07:19] <Greymagic27> Vyedko, Sadly this is only english support. We don't have a french support page but I can link you to a translator
#197 [07:19] <Vyedko> oke
#198 [07:19] <Greymagic27> UmbreonGurl, I hope I've helped you out and I hope you do manage to get your account back :D
#199 [07:19] <UmbreonGurl> Thanks!
#200 [07:19] <UmbreonGurl> I think i will
#201 [07:20] <UmbreonGurl> At first i didn't have the transaction ID but i think i do now
#202 [07:20] <Greymagic27> UmbreonGurl, If you still don't, you can always ask them for alternate verification methods :)
#203 [07:20] <Vyedko> mon transaction ID est un code envoyé par mail lors de l'achat ?
#204 [07:20] <UmbreonGurl> I mean it was a paypal to mojang id from before realms were around, so I'm pretty sure it's the right one
#205 [07:21] <UmbreonGurl> it was for 19.95 EUR
#206 [07:21] <Greymagic27> Vyedko, Yes, you'll get it in your email. DO NOT POST IT HERE
#207 [07:21] <Greymagic27> UmbreonGurl, That sounds about right
#208 [07:22] <ba7888b72413a16a> Vyedko: the subject (title) of the email should be "Minecraft purchase complete"
#209 [07:22] <UmbreonGurl> Awesome! Then provided I didn't mess up the replying process they should be able to get it back. Only thing I'm slightly worried about is they migrated another account onto my email.
#210 [07:22] <ba7888b72413a16a> Vyedko: searching your inbox for that should narrow it down
#211 [07:22] <Vyedko> Mais le probleme est que l'email ou j'ai recu le courriel est mon adresse qui n'exsite plus
#212 [07:22] <Greymagic27> UmbreonGurl, Even if they did, I'm sure you can sort it with them in the email
#213 [07:22] <Greymagic27> ??> Vyedko account/send-email
#214 [07:22] <UmbreonGurl> Awesome. Do you know how long they typically take to reply once they've started on your case?
#215 [07:22] <Absol> Vyedko: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#216 [07:22] <Absol> Vyedko: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#217 [07:23] <Greymagic27> UmbreonGurl, Yea, sadly due to the christmas backlog they are still 2-3 weeks behind: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#218 [07:23] <UmbreonGurl> Nono what I'm saying is they've already started helping me
#219 [07:23] <UmbreonGurl> Like isn't that the guide for how long they take to get started on your case?
#220 [07:24] <ba7888b72413a16a> Vyedko: https://translate.google.com/translate?sl=auto&tl=en&u=https%3A%2F%2Fhelp.mojang.com%2Fcustomer%2Fportal%2Farticles%2F361380
#221 [07:24] <ba7888b72413a16a> Vyedko: ^ might help
#222 [07:24] <Greymagic27> UmbreonGurl, Yea, I don't know how long they will take to reply to an already open case sadly
#223 [07:24] <Vyedko> je connais pas mon transaction ID vu que le mail a été recu dans ma boite mail qui n'existe plus
#224 [07:24] <ba7888b72413a16a> oops, wrong link
#225 [07:24] <ba7888b72413a16a> Vyedko: https://translate.google.com/translate?hl=&sl=auto&tl=fr&u=https%3A%2F%2Fhelp.mojang.com%2Fcustomer%2Fportal%2Farticles%2F361380
#226 [07:24] <Greymagic27> Vyedko, Ask mojang for alternate verification methods
#227 [07:24] <UmbreonGurl> That's what i was wondering. They got to mine sooner than I expected honestly. It was from feb15 so I was pleasantly surprised to find an email in my inbox replying to my ticket this morning.
#228 [07:25] <Greymagic27> That was quick, on their website it still says feb 2nd. Hopefully that means they are catching up with backlog
#229 [07:25] <Vyedko> okay but can you tell me how to contact them?
#230 [07:26] <Greymagic27> Vyedko, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#231 [07:26] <Greymagic27> Wait, sorry
#232 [07:26] <Greymagic27> https://help.mojang.com/customer/portal/emails/new *
#233 [07:26] <UmbreonGurl> I was also wondering if I replied correctly. I dont know if it uses an automated system or whatever. Gmail doesnt do the thing where it puts the email contents you're replying to under your message, so I had to kinda copy and paste the contents and I was worried it mightve messed it up.
#234 [07:27] <Greymagic27> UmbreonGurl, If you have when they reply they should say, I don't know how the reply system works as I've never had the need to message them :P
#235 [07:27] <Vyedko> Je l'ai deja fait ca je n'ai plus que a attendre leur reponse
#236 [07:27] <Vyedko> merci encore
#237 [07:27] <UmbreonGurl> I was probably going to wait a day or so and if they don't reply I'm going to assume they didn't get it. Do you think that's a good strategy?
#238 [07:28] <Greymagic27> Your welcome Vyedko. Good luck!
#239 [07:28] <UmbreonGurl> Or should I give them more time?
#240 [07:28] <Greymagic27> UmbreonGurl, I'd wait for around a week as they are getting new emails every day and may have a bit of time before reaching your reply
#241 [07:28] <UmbreonGurl> Ahhhh ok
#242 [07:29] * Vyedko [webchat@176-150-194-143.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#243 [07:33] <UmbreonGurl> On the off chance they didn't recieve it due to me doing it wrong, they don't close your case if you dont reply for a week do they?
#244 [07:33] <Greymagic27> UmbreonGurl, I don't actually know that one. I would think it would say so in the email
#245 [07:34] <UmbreonGurl> The email didn't say anything about that so I'm just going to pray they don't.
#246 [07:37] <UmbreonGurl> Worst case, I just learned how to reply within an email sender's text
#247 [07:37] <Greymagic27> Haha
#248 [07:38] <UmbreonGurl> so if it is automated, it should work now
#249 [07:40] <Greymagic27> UmbreonGurl, Should do :)
#250 [07:41] <UmbreonGurl> Sorry for being annoying with all my questions. Thanks for all the help!
#251 [07:41] <Greymagic27> UmbreonGurl, It was no bother, your welcome :D
#252 [07:52] * Ganim [webchat@78-69-211-178-no68.tbcn.telia.com] has joined #minecrafthelp
#253 [07:53] <Ganim> Hey, i have some issues with my minecraft account. i can't login anymore even tho i have the correct password and username.
#254 [07:54] * Ganim [webchat@78-69-211-178-no68.tbcn.telia.com] has quit. (Client Quit)
#255 [08:06] * Toha2009 [webchat@40.mtsnet.ru] has joined #minecrafthelp
#256 [08:06] <Toha2009> vzloman
#257 [08:07] <Greymagic27> Toha2009, ?
#258 [08:07] * Toha2009 [webchat@40.mtsnet.ru] has quit. (Client Quit)
#259 [08:07] <ba7888b72413a16a> the world may never know
#260 [08:11] <ba7888b72413a16a> I lied. The world may know https://i.imgur.com/PCbrCMz.png
#261 [08:29] * Webchat723 [webchat@lfbn-1-594-133.w86-245.abo.wanadoo.fr] has joined #minecrafthelp
#262 [08:29] * Espercorn kicked Webchat723 from #minecrafthelp (Reason: ebchat723 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#263 [08:33] * Watercolour75 [webchat@lfbn-1-594-133.w86-245.abo.wanadoo.fr] has joined #minecrafthelp
#264 [08:35] <Watercolour75> Hi all !
#265 [08:35] <Watercolour75> I have bought minecraft yesterdayand I have downloaded it. But whenever i press play it dislay me a message 3 sec after it telling thqt the game have crashed eventhough it haven't started ! I am on an Imac Mac os Mojave version 10.14.2. Please could you help me as I am new on Macs ? :)
#266 [08:40] * Shqkee [webchat@lfbn-1-6475-78.w90-113.abo.wanadoo.fr] has joined #minecrafthelp
#267 [08:40] <Shqkee> I do not receive the password change request email from my minecraft account
#268 [08:40] <Greymagic27> ??> Shqkee account/send-email
#269 [08:40] <Absol> Shqkee: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#270 [08:40] <Absol> Shqkee: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#271 [08:40] <Shqkee> i give an email with my ID and my email to mojang, so now what can i do?
#272 [08:41] <Greymagic27> If you've already sent an email you'll need to wait for a reply, see: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#273 [08:41] <Shqkee> yep, ok ty guys
#274 [08:41] <Watercolour75> Hi could you help me please ? :)
#275 [08:42] <Greymagic27> Watercolour75, I don't know much about the mac version so I'm afraid I can't. Hopefully another volunteer will come online and help :)
#276 [08:42] * Shqkee [webchat@lfbn-1-6475-78.w90-113.abo.wanadoo.fr] has quit. (Client Quit)
#277 [08:43] <Andrio> ??> Watercolour75 launcher/crash-log
#278 [08:43] <Absol> Watercolour75: We need to see your crash log, which is created after a crash.
#279 [08:43] <Absol> Watercolour75: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#280 [08:44] * vfv [webchat@p54AA622A.dip0.t-ipconnect.de] has joined #minecrafthelp
#281 [08:44] * vfv [webchat@p54AA622A.dip0.t-ipconnect.de] has quit. (Client Quit)
#282 [08:46] <Watercolour75> It tell me that i can't open the game directory
#283 [08:50] * DonAlosi [webchat@host-2-96-66-14.as13285.net] has joined #minecrafthelp
#284 [08:51] <DonAlosi> Hi there, can't download any 1.13.x version
#285 [08:51] <Capfan67> DonAlosi, What happens when you try?
#286 [08:52] <DonAlosi> https://paste.gg/p/anonymous/ff56ada0ec704880aa98f115a9de0ed0
#287 [08:53] <Capfan67> ??> DonAlosi error/download
#288 [08:53] <Absol> DonAlosi: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#289 [08:53] <DonAlosi> I'm not using any VPN, antivirus or firewall
#290 [08:53] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#291 [08:56] * DonAlosi [webchat@host-2-96-66-14.as13285.net] has quit. (Quit: webchat.esper.net)
#292 [08:56] * vleestic [webchat@195.72.157.194.mvs.net.ua] has joined #minecrafthelp
#293 [08:56] <vleestic> hello
#294 [08:56] <Capfan67> Hi
#295 [08:57] * vleestic [webchat@195.72.157.194.mvs.net.ua] has quit. (Client Quit)
#296 [08:57] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 190 seconds)
#297 [09:29] * mantas [webchat@78-58-254-196.static.zebra.lt] has joined #minecrafthelp
#298 [09:30] <mantas> I press the log in button and nothing happens are i get a message saying there is a issue
#299 [09:31] <mantas> please help
#300 [09:31] <Capfan67> mantas, Are you talking about the login button on the top right corner of the launcher?
#301 [09:31] <mantas> no
#302 [09:32] <Capfan67> mantas, Which login button are you talking about?
#303 [09:32] <mantas> when you write your email and password
#304 [09:32] <mantas> there is a big green button
#305 [09:32] <Capfan67> mantas, Ok, center of the window. ...but are you talking about the Mojang launcher?
#306 [09:33] <mantas> that says log in
#307 [09:33] * Neosama [webchat@176-149-240-191.abo.bbox.fr] has joined #minecrafthelp
#308 [09:33] <mantas> no
#309 [09:33] <Neosama> Hi , somebody as FR ?
#310 [09:33] <Capfan67> ??> Neosama lang/fr
#311 [09:33] <Absol> Neosama: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#312 [09:34] <mantas> when you go to the page minecraft page
#313 [09:34] <Capfan67> mantas, Ah. Mojang.com or Minecraft.net?
#314 [09:34] <mantas> yeah
#315 [09:34] <mantas> this poage
#316 [09:35] <mantas> page*
#317 [09:35] <Capfan67> mantas, I'm asking which one you're testing, though I'll then ask if they both fail. Are you unable to log into both sites, or just one?
#318 [09:36] * Umbreon [webchat@129.137.96.12] has joined #minecrafthelp
#319 [09:37] <Umbreon> Does anyone know how fast the support replies to already open cases?
#320 [09:37] <Umbreon> It said it would notify the person helping me but I was wondering if there was some rough estimate on how long it'd be?
#321 [09:37] <Umbreon> I know there's an estimate for how long it takes for them to get to your case, just didn't see any for already open cases
#322 [09:38] <Capfan67> Umbreon, I'm not sure what their response time is, and probably work load dependent. It's 4:37PM in Sweden, so it may not be today.
#323 [09:39] <Capfan67> mantas, Do both sites give you an error?
#324 [09:39] <Umbreon> Alright makes sense.
#325 [09:41] <mantas> k.So the minecraft page doesnt say anything i press it and nothing happens and the mojang page says that the password are emeil is wrong
#326 [09:42] <Capfan67> mantas, Have you tried resetting your password? If not, I can provide the link.
#327 [09:42] <mantas> but i tried changing my password and it says that you cant change the same password
#328 [09:44] <Capfan67> mantas, Let's double check to make sure you don't have any 3rd party malicous software redirecting your login attempts. This tool will produce a report of running programs, so that we can look for know incompatible software:
#329 [09:44] <Capfan67> ??> mantas tools/hjt
#330 [09:44] <Absol> mantas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#331 [09:44] <Absol> mantas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#332 [09:45] <Neosama> u are solo to answer the questions ?
#333 [09:46] <mantas> k want to say that i logged in my mojang account
#334 [09:46] <Capfan67> Neosama, What is your question?
#335 [09:46] <mantas> i saw that i spelled my email wrong
#336 [09:46] <Neosama> i want to migrate my old account
#337 [09:46] * deadwolfdusk [webchat@remote.springbaptist.org] has joined #minecrafthelp
#338 [09:46] <Capfan67> ??> Neosama account/migrate
#339 [09:46] <Absol> Neosama: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#340 [09:47] <Neosama> Yes but he asks me my email and idk why its wrong
#341 [09:47] <Umbreon> Some people's older accounts were migrated without their permission I've found.
#342 [09:48] <Umbreon> If their passwords were hacked that is.
#343 [09:48] <Capfan67> Neosama, In that case, you'll need to contact Mojang Customer Support. The link is on the page I provided.
#344 [09:48] <Neosama> yes i did
#345 [09:48] <Neosama> i wait a nswer
#346 [09:48] <Capfan67> Neosama, Ok, sounds like you're on track. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#347 [09:49] <deadwolfdusk> I was actually about to ask about that... I got an email on the 11th saying my account was migrated, but I hadn't done a thing to do so.
#348 [09:49] <Capfan67> mantas, So, are you now able to log into your account?
#349 [09:49] <Capfan67> deadwolfdusk, Do you know your character name?
#350 [09:50] <deadwolfdusk> <---
#351 [09:50] <mantas> yeah but just in the mojang account
#352 [09:50] <mantas> the other website button doesnt work
#353 [09:50] <Capfan67> deadwolfdusk, Your character name was changed on Feb 11 to changfeng. Looks like your account was hacked.
#354 [09:50] <mantas> its broken
#355 [09:50] <Capfan67> ??> deadwolfdusk account/send-email
#356 [09:51] <Absol> deadwolfdusk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#357 [09:51] <Absol> deadwolfdusk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#358 [09:51] <deadwolfdusk> ... It was changed? Wonderful. Good thing I've still got the transaction ID email so I can reset all of that.
#359 [09:51] <Neosama> okok but u know why he ask me my email ?
#360 [09:51] <Capfan67> mantas, If you're unable to interact with the dynamic buttons on Minecraft.net, it's a browser issue. Try a different browser to test, such as Internet Explorer.
#361 [09:51] <mantas> k
#362 [09:52] <Capfan67> deadwolfdusk, Yeah, sorry to deliver the bad news. Here's the site to check account names: https://namemc.com/search?q=deadwolfdusk
#363 [09:52] <deadwolfdusk> I guess that's what I get for not signing in to my Minecraft account for a while...
#364 [09:52] <Capfan67> Neosama, Yes, your email is necessary to migrate your account.
#365 [09:52] <deadwolfdusk> And yup, that's the date I got the email saying the account was migrated.
#366 [09:53] <deadwolfdusk> Now I wonder if there was a data breach, or if this guy just got lucky...
#367 [09:54] <mantas> and the also the same problem the button doesnt work
#368 [09:54] <Capfan67> deadwolfdusk, Data breach is the usual cause. Unique passwords are so important.
#369 [09:54] <deadwolfdusk> I'm definitely throwing some symbols into my password next time.
#370 [09:54] <Neosama> so what the good email ? the new account or the old ?
#371 [09:55] <Capfan67> mantas, I can only guess it's software loaded on your computer preventing the web component from working. I chat with 1-2 people per week with that issue. Usually, one of their browsers will work, or worst case testing on their mobile device.
#372 [09:56] <mantas> but i wanted to ask can i redeem a code at mojang website and doawload minecraft?
#373 [09:56] <mantas> because i bought a reedem code
#374 [09:56] <Capfan67> Neosama, When you chat with Mojang, enter your current email so you get a response, but advise them that the account has a different email. In any event, they'll walk you through the process.
#375 [09:57] <Capfan67> mantas, I understand your frustration, but I don't have any good way to troubleshoot your browser issues. We focus on client technical issues.
#376 [09:57] <Capfan67> mantas, Again, you might try your mobile to see if you get a different result.
#377 [09:57] <deadwolfdusk> Well, I'll wait for a response from Mojang Support. And I wish mantas and Neosama luck on their issues.
#378 [09:59] <Neosama> Yes but i didn't work with both ?
#379 [09:59] <Neosama> why*
#380 [09:59] * Cristiano [webchat@bbb54b6f.virtua.com.br] has joined #minecrafthelp
#381 [10:01] <Capfan67> Neosama, If you contact Mojang with your Transaction ID, they will migrate your legacy account to the Mojang account you direct them to. They'll ask for the email account that your Mojang account uses. This is why Mojang will ask and need to know.
#382 [10:03] <mantas> it worked on my te;ephone
#383 [10:04] <mantas> telephone
#384 [10:04] <Capfan67> mantas, *nods* Progress at least. You have something installed on your computer that interferes with web content.
#385 [10:07] <Cristiano> Good afternoon! My minecraft when you click play demo, it starts downloading, but then it appears na error menssage that speaks unable to save the download, what do I do? Could you help me?
#386 [10:08] <Capfan67> Cristiano, That's usually caused by incompatible software. Here's the information on that:
#387 [10:08] <Capfan67> ??> Cristiano error/download
#388 [10:08] <Absol> Cristiano: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#389 [10:14] <mantas> what should i do?????????
#390 [10:14] <mantas> i want to play minecraft
#391 [10:15] <Capfan67> mantas, If you're able to log in with your mobile and enter your gift code, and select a profile name, you should be set. Once the account is created, I can give you the download link.
#392 [10:15] <Capfan67> mantas, Though, eventually you should sort out your broken browser issue.
#393 [10:16] <Capfan67> mantas, You should be able to download here: https://launcher.mojang.com/download/MinecraftInstaller.msi
#394 [10:17] * Wuokoby [webchat@122.red-83-52-199.dynamicip.rima-tde.net] has joined #minecrafthelp
#395 [10:17] * Umbreon [webchat@129.137.96.12] has quit. (Quit: webchat.esper.net)
#396 [10:18] * jarne [webchat@94-226-154-92.access.telenet.be] has joined #minecrafthelp
#397 [10:18] <jarne> hello
#398 [10:18] <jarne> i got a error
#399 [10:18] <Capfan67> Hi
#400 [10:18] <Capfan67> jarne, what error do you have?
#401 [10:18] <jarne> i cant join any server
#402 [10:19] <jarne> i keep getting a timed out error
#403 [10:19] * plshelpme [webchat@cpe-72-224-151-192.mass.res.rr.com] has joined #minecrafthelp
#404 [10:19] <Capfan67> jarne, So, not just one server, but all servers?
#405 [10:19] <jarne> yes all servers
#406 [10:20] <jarne> i didnt have this yesterday
#407 [10:20] <jarne> i came back from school and then i see this
#408 [10:20] <Capfan67> jarne, Are you able to connect to this test server: mctest.ae97.net
#409 [10:20] <Capfan67> ?
#410 [10:20] <plshelpme> my minecraft keeps crashing when i start a world i bought it last night
#411 [10:20] <Greymagic27> ??> plshelpme launcher/log
#412 [10:20] <Absol> plshelpme: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#413 [10:21] <jarne> i need to start 1.13 for that server
#414 [10:21] <Wuokoby> hi, my problem, is that i dont use my email for 2 years, and when i open it, i saw that my account was stolen in 2018, and i go to change email, and its says invalid token, so i have this question, i lose my account for inactivity?, I send an email to mojang the last week and no response, this is why i ask it here.
#415 [10:21] <jarne> but this is not an error
#416 [10:21] <Capfan67> jarne, We only support current version vanilla client issues.
#417 [10:21] <jarne> ok ill got on 1.13 then
#418 [10:21] <jarne> but the error will be there to i guess
#419 [10:22] <Capfan67> jarne, *nods* See if you have the same issue with vanilla 1.13.2 client, with the test server I've provided.
#420 [10:23] <jarne> 1.13.2 starting up
#421 [10:23] <jarne> wait one second :)
#422 [10:25] <jarne> i can join the test server
#423 [10:25] <jarne> but not all the others
#424 [10:26] <plshelpme> https://paste.ubuntu.com/p/Cn3ksDmPk
#425 [10:26] <Greymagic27> plshelpme, It says it does not exist, can you make sure that's the full URL?
#426 [10:26] <Capfan67> jarne, Ok, then the issue isn't a technical issue with your computer or software conflict (which we would tackle here). Is your older client modded or 3rd party? If so, I'd start with vanilla testing.
#427 [10:26] <plshelpme> https://paste.ubuntu.com/p/Cn3ksDmPk3/
#428 [10:26] <plshelpme> sorry
#429 [10:27] <Greymagic27> ??> plshelpme info/vars
#430 [10:27] <Absol> plshelpme: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#431 [10:31] <mantas> thank you so much for your time and that you helped me
#432 [10:31] <Capfan67> mantas, Best of luck with the Migration.
#433 [10:31] <Capfan67> mantas, Er, Enjoy playing the game. (been a long morning). =)
#434 [10:31] * Jesper3 [webchat@50733522.cm-17.dynamic.ziggo.nl] has joined #minecrafthelp
#435 [10:32] <Jesper3> Hello, so i used to have a minecraft account with an email i still have, but i forgot the password. but if i request password change i dont get the email
#436 [10:32] <Capfan67> Jesper3, Did you check your junk/spam folders?
#437 [10:33] * xGuicalex [webchat@225.48.193.77.rev.sfr.net] has joined #minecrafthelp
#438 [10:33] * xGuicalex [webchat@225.48.193.77.rev.sfr.net] has quit. (Client Quit)
#439 [10:34] <Capfan67> Jesper3, There are a number of reasons why you may no receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#440 [10:34] <Capfan67> Jesper3, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#441 [10:34] <Capfan67> ??> Jesper3 account/send-email
#442 [10:34] <Absol> Jesper3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#443 [10:34] <Absol> Jesper3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#444 [10:38] * mantas [webchat@78-58-254-196.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#445 [10:38] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#446 [10:40] <Wuokoby> hi, my problem, is that i dont use my email for 2 years, and when i open it, i saw that my account was stolen in 2018, and i go to change email, and its says invalid token, so i have this question, i lose my account for inactivity?, I send an email to mojang the last week and no response, this is why i ask it here.
#447 [10:41] <Neosama> Thx Capfan for all anwser , good luck for the next :)
#448 [10:42] <Capfan67> Wuokoby, There isn't an inactivity issue. It sounds like your account was stolen. If you've emailed Mojang, then you're on track.
#449 [10:42] <Capfan67> Wuokoby, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#450 [10:42] <Capfan67> Neosama, Thanks, and best of luck to you.
#451 [10:42] <Wuokoby> thank you
#452 [10:42] <Neosama> thx :) have a good day
#453 [10:42] * Neosama [webchat@176-149-240-191.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#454 [10:44] * Barrak01 [webchat@177-142-195-190.cab.prima.net.ar] has joined #minecrafthelp
#455 [10:45] <Barrak01> I have a problem downloading Minecraft Premium
#456 [10:46] * Barrak01 [webchat@177-142-195-190.cab.prima.net.ar] has quit. (Client Quit)
#457 [10:46] * Barrak01 [webchat@177-142-195-190.cab.prima.net.ar] has joined #minecrafthelp
#458 [10:46] <Barrak01> I have a problem downloading Minecraft Premium
#459 [10:47] <Barrak01> Can you help me?
#460 [10:47] * Wuokoby [webchat@122.red-83-52-199.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#461 [10:47] <Greymagic27> Barrak01, Hey
#462 [10:48] <Capfan67> Barrak01, Is your difficulty downloading the installer from the website, or the download as the game is running?
#463 [10:48] <Barrak01> download as the game is running
#464 [10:49] <Greymagic27> Barrak01, What sort of error is it giving you?
#465 [10:51] <Barrak01> When entering any version of minecraft, it tells me that it was not possible to save the download .ovd.json
#466 [10:51] <Greymagic27> ??> Barrak01 tools/hjt
#467 [10:51] <Absol> Barrak01: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#468 [10:51] <Absol> Barrak01: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#469 [10:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#470 [10:53] * Mattt [webchat@142.134.59.238] has joined #minecrafthelp
#471 [10:53] <Barrak01> https://paste.ubuntu.com/p/TzVyzjDsdm/
#472 [10:53] <Greymagic27> ??> Barrak01 av/adwcleaner
#473 [10:53] <Absol> Barrak01: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#474 [10:53] <Absol> Barrak01: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#475 [10:54] <Greymagic27> ??> Barrak01 av/norton
#476 [10:54] <Absol> Barrak01: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#477 [10:54] <Mattt> Is there a faster way to contact customer service regarding account migration issues? When my credentials were leaked, Mojang didnt even tell me about it and now someone has taken my account over. I do not want to wait a month for them to respond to my email
#478 [10:55] <Greymagic27> Mattt, Hi. Sadly there isn't any faster way. I'm hoping that the response times pick up over the next few weeks and it gets back to normal
#479 [10:56] <Mattt> This is not an acceptable way to handle this issue. Its ridiculous that they don't even have a number to call or adequate staff to deal with this issue
#480 [10:56] <Greymagic27> Mattt, I know, the response times are still high from the christmas holidays. I'm sure mojang will have them back to normal in a few weeks :)
#481 [10:58] <Mattt> Sounds like they should be hiring additional staff to deal with this
#482 [10:58] <Mattt> Not like they don't have any money
#483 [10:59] <Greymagic27> It has gone up to feburary the 3rd since yesterday. At least they are slowly making progress
#484 [11:00] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has joined #minecrafthelp
#485 [11:00] <UmbreonGurl> Hi there! I'm pleased to say I've gotten my account back. I'd like to say thank you to you guys for guiding me through how to get my transaction id.
#486 [11:00] <UmbreonGurl> I really appreciate it!
#487 [11:00] <Greymagic27> UmbreonGurl, Your welcome!
#488 [11:01] <Mattt> Feb 3 was over 3 weeks ago. I am furious that they didnt tell me when my account was compromised. And now they are not dealing with it in a timely manner
#489 [11:01] <Capfan67> Mattt, I agree. It's unfortunate that so many people are reckless and irresponsible with their login credentials creating this backlog. ...I don't envy Mojang and their effort to keep up.
#490 [11:01] <Mattt> My account info was leaked and posted online
#491 [11:01] <Greymagic27> You've also got to remember that they'll have thousands of emails to get through
#492 [11:01] <Mattt> This is not my fault
#493 [11:02] <jarne> sorry capfan
#494 [11:02] <jarne> im back
#495 [11:02] <jarne> how do you mean my older version?
#496 [11:02] <Mattt> Apparently this happened years ago
#497 [11:02] <Capfan67> Mattt, They have had no breach. These things usually root back to lack of unique passwords, or credential sharing.
#498 [11:02] <jarne> capfan?
#499 [11:02] <Mattt> It's all over the internet that they have had a breach
#500 [11:03] <Mattt> Otherwise nobody would have my unique password
#501 [11:03] <Capfan67> jarne, You claimed your connection issues happen on older versions, and that 1.13.2 works fine. I was simply suggesting that you make sure your testing with older versions includes the vanilla clients.
#502 [11:03] <jarne> well i play on a server that is only for 1.12
#503 [11:04] <jarne> and it dont work
#504 [11:04] <jarne> and all my servers are gone
#505 [11:04] <jarne> so idk
#506 [11:04] <Mattt> https://www.reddit.com/r/pwned/comments/2t2t6c/list_with_over_1800_minecraft_accounts_leaked/
#507 [11:05] <Mattt> https://amp.reddit.com/r/Minecraft/comments/4gvs8o/psa_if_you_have_not_migrated_your_minecraft/#aoh=15512006460296&csi=1&referrer=https%3A%2F%2Fwww.google.com&_tf=From%20%251%24s
#508 [11:05] <Capfan67> Mattt, I don't doubt there is a significant amount of credentials out there. Here, we see people every day who unwittingly give them away to websites and services.
#509 [11:06] <Mattt> I am not one of these people. I want them to expedite my ticket
#510 [11:07] <Capfan67> Mattt, So, we are volunteers who help with client technical issues such as crashes. We can't resolve your account issue. The webform or email are the only forms of reliable communication I'm aware of.
#511 [11:07] <jarne> 1.11 dont work to
#512 [11:09] <Mattt> This is ridiculous. Why is Mojang resorting to volunteers for technical support? We obviously appreciate what you do, but this is not good enough for a company as prosperous as Mojang.
#513 [11:10] <UmbreonGurl> It took me a few weeks before they got back to me. If you have the proper verification stuff like transaction id, they should be able to fix it for you.
#514 [11:10] <UmbreonGurl> It's a bummer they're so backlogged, but it is what it is.
#515 [11:10] <Capfan67> Mattt, Because the technical support issues are not Minecraft related. They involve old/bad drivers, malware, AV, residue of hack clients, etc.
#516 [11:10] <Mattt> I do have my transaction ID but a few weeks is unacceptable. They need to hire more staff with their money.
#517 [11:10] <Capfan67> Mattt, On the other hand, technical issues related to Minecraft can be reported to the JIRA.
#518 [11:11] <Mattt> What is JIRA?
#519 [11:11] <Capfan67> Mattt, JIRA: http://bugs.mojang.com/
#520 [11:11] <jarne> can u help me now capfan?
#521 [11:12] <Capfan67> jarne, Again, we only support the current version which is working. For support on older versions, you can try: https://www.minecraftforum.net/forums/support/java-edition-support
#522 [11:12] <jarne> ty
#523 [11:14] <Mattt> How do I file a complaint?
#524 [11:15] <Capfan67> Mattt, You can always Email Mojang to express dissatisfaction. Beyond that, I'm not sure what regulatory body or governmental oversight there is in Sweden (the other side of the planet for me).
#525 [11:16] <Mattt> What a shitty company
#526 [11:16] <Absol> Mattt: Please keep it civil
#527 [11:17] <UmbreonGurl> I know it's frustrating it takes so long, but they're doing their best to help everyone. I'm sure they get thousands and thousands of emails.
#528 [11:17] <Capfan67> Mattt, Clearly we don't agree with that sentiment, or we wouldn't spend time helping people. I do understand your frustration, and hope things work out for you.
#529 [11:18] <tyteen4a03> I won't defend Mojang and I do agree their CS department need a major overhaul
#530 [11:19] * Camy1008 [webchat@146-153-18-190.fibertel.com.ar] has joined #minecrafthelp
#531 [11:20] <Camy1008> cuando quiero entrar me aparece error
#532 [11:21] <Capfan67> Camy1008, What error do you get?
#533 [11:21] <Camy1008> entrar a maincraft y dice jugar yo lo apreto y dice error
#534 [11:21] <tyteen4a03> ??> Camy1008 lang/pt
#535 [11:21] <Absol> Camy1008: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#536 [11:22] <Capfan67> Camy1008, Yes, but what's the exact error dialog?
#537 [11:22] * Mattt [webchat@142.134.59.238] has quit. (Quit: webchat.esper.net)
#538 [11:23] * Comeeet [webchat@c906e93b.virtua.com.br] has joined #minecrafthelp
#539 [11:23] <Comeeet> Can someone help me?
#540 [11:24] <Capfan67> Comeeet, What do you need help with?
#541 [11:24] <Comeeet> I received a key from a friend and used it to get the minecraft for windows 10, but I want to play the technic launcher and he asks for the mojang account, how do I link the 2 accounts?
#542 [11:25] <Capfan67> Comeeet, The Technic launcher is for the Java Edition. They key you were "given" is for the Windows 10 Edition (Bedrock Edition). These are two different games.
#543 [11:26] <Capfan67> Comeeet, In other words, you can't use the Technic launcher or any mods on the Edition you're running.
#544 [11:26] <Comeeet> Omg, rly?
#545 [11:27] <Comeeet> Well, ty for your help
#546 [11:27] * Comeeet [webchat@c906e93b.virtua.com.br] has quit. (Client Quit)
#547 [11:35] * JZMatrix [webchat@209.208.228.244] has joined #minecrafthelp
#548 [11:35] <JZMatrix> Are realms created on the Android and Windows 10 version compatible/usable by the Java client, or are they distinctly different 'worlds'?
#549 [11:36] <mattym> JZMatrix, They are different code bases, so no they do not work together.
#550 [11:37] <JZMatrix> Will users on the Windows 10 'native' client and Android devices be able to cooperate in the same world, or is every platform distinct?
#551 [11:37] <mattym> JZMatrix, Win 10, Xbox One, Switch, and Mobile users can use the same Realms
#552 [11:38] * jarne4 [webchat@94-226-154-92.access.telenet.be] has joined #minecrafthelp
#553 [11:38] <JZMatrix> Perfect. Thank you for the concise and very quick replies.
#554 [11:38] <jarne4> hello
#555 [11:43] * jarne [webchat@94-226-154-92.access.telenet.be] has quit. (Quit: webchat.esper.net)
#556 [11:43] * jarne4 [webchat@94-226-154-92.access.telenet.be] has quit. (Quit: webchat.esper.net)
#557 [11:50] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#558 [11:50] * Chlo [webchat@host-65-7-1-147.jan.bellsouth.net] has joined #minecrafthelp
#559 [11:50] <Chlo> Hello?
#560 [11:51] <Greymagic27> Chlo, Hey! How can we help?
#561 [11:51] <Chlo> Can I ask if this is a real person?
#562 [11:51] <Greymagic27> Chlo, Yes, I'm real :P
#563 [11:51] <Chlo> Okay! I have this old account I had and I deleted the email.
#564 [11:52] <Chlo> I was wondering if there was a way I could get the account back.
#565 [11:52] <Greymagic27> Chlo, You'll need to email mojang for that:
#566 [11:52] <Greymagic27> ??> Chlo account/send-email
#567 [11:53] <Absol> Chlo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#568 [11:53] <Absol> Chlo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#569 [11:53] <Chlo> This was like five years ago.
#570 [11:53] <Greymagic27> Chlo, Put in any details that you know, along with the transaction ID if you still have it. If not ask them for alternate verification methods
#571 [11:54] <Chlo> Is there a way i could just call?
#572 [11:54] <Greymagic27> Chlo, Sadly that's the only way. They don't have a phone support service
#573 [11:54] <Chlo> Okay.
#574 [11:54] * Chlo [webchat@host-65-7-1-147.jan.bellsouth.net] has quit. (Client Quit)
#575 [11:55] <Camy1008> puyoooooooo
#576 [11:55] <Camy1008> sorry
#577 [11:55] <Greymagic27> Haha no problem
#578 [11:56] * Camy1008 [webchat@146-153-18-190.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#579 [12:06] * CrazyDud24 [webchat@c-76-19-236-150.hsd1.nh.comcast.net] has joined #minecrafthelp
#580 [12:06] <CrazyDud24> anyone there?
#581 [12:07] <Greymagic27> CrazyDud24, Howdy, how can we help?
#582 [12:07] <CrazyDud24> so ive been playing minecraft since 2013 and know a fair bit of computers but never encountered my problem
#583 [12:08] <CrazyDud24> i havent played for a little bit and i pull up the launcher, it updates and everything is normal then it just goes invisible
#584 [12:08] <Greymagic27> CrazyDud24, Does it appear on your taskbar?
#585 [12:08] <CrazyDud24> yes
#586 [12:09] <CrazyDud24> ive tried to reinstall it, updates java and windows
#587 [12:09] <Greymagic27> Shift + right click on the icon and click maximise
#588 [12:10] <CrazyDud24> thank you very much
#589 [12:10] <Greymagic27> Your welcome :)
#590 [12:10] <CrazyDud24> ive spent a few hours working on this lol
#591 [12:11] <Greymagic27> Haha, It's easy to miss if you don't know about it
#592 [12:11] <CrazyDud24> apparantly
#593 [12:11] * CrazyDud24 [webchat@c-76-19-236-150.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#594 [12:17] * EliteXD [webchat@72.90-149-234.nextgentel.com] has joined #minecrafthelp
#595 [12:18] <EliteXD> my Minecraft account was hacked like 2 weeks ago
#596 [12:18] <EliteXD> then I pulled it back
#597 [12:18] <Greymagic27> EliteXD, Hi. What's the issue?
#598 [12:19] <EliteXD> and now I cant login to it or get any emails about changing password
#599 [12:19] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#600 [12:19] <Greymagic27> ??> EliteXD account/send-email
#601 [12:19] <Absol> EliteXD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#602 [12:19] <Absol> EliteXD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#603 [12:20] <EliteXD> ehh
#604 [12:20] <EliteXD> i kinda did this
#605 [12:20] <EliteXD> but it didn't work
#606 [12:20] <Greymagic27> EliteXD, When did you email them?
#607 [12:20] <EliteXD> like 2 weeks ago
#608 [12:21] <EliteXD> can you check if my account is locked?
#609 [12:21] <Greymagic27> EliteXD, Sadly no. I'm not mojang and have no powers over accounts. Another couple weeks of waiting and you should have your reply to you.
#610 [12:21] <Greymagic27> You can check this for the response times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#611 [12:22] <EliteXD> ok ty
#612 [12:22] <EliteXD> have a nice day
#613 [12:22] <Greymagic27> You as well
#614 [12:22] * oxikran [webchat@169.red-83-55-194.dynamicip.rima-tde.net] has joined #minecrafthelp
#615 [12:22] <oxikran> hi
#616 [12:22] <Greymagic27> oxikran, Hi!
#617 [12:22] <oxikran> do you have spanish service?
#618 [12:22] <Greymagic27> oxikran, Nope. This is english only
#619 [12:22] <oxikran> ok np
#620 [12:23] <oxikran> Nombre: end.ogg
#621 [12:23] <oxikran> URL: https://resources.download.minecraft.net/47/47800737d078e751698df291054adc596ba8195a
#622 [12:23] <oxikran> Detalles del error: UNKNOWN/-2
#623 [12:23] <Greymagic27> ??> oxikran tools/hjt
#624 [12:24] <Absol> oxikran: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#625 [12:24] <Absol> oxikran: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#626 [12:24] <oxikran> Ruta: C:\Users\oxikr\AppData\Roaming\.minecraft\assets\objects\47\47800737d078e751698df291054adc596ba8195a
#627 [12:24] <oxikran> i have this error
#628 [12:24] <Greymagic27> oxikran, Follow the steps that I just sent above :)
#629 [12:25] <oxikran> a external program?
#630 [12:25] <oxikran> i this etical?
#631 [12:25] <Greymagic27> oxikran, Yea, This tool will produce a report of running programs, so that we can look for known incompatible software
#632 [12:26] <oxikran> ok
#633 [12:26] <oxikran> https://paste.ubuntu.com/p/mTDvZFdp58/
#634 [12:28] <oxikran> there you have
#635 [12:28] <Greymagic27> oxikran, Can you uninstall hamachi? It may be causing the problem that you are having
#636 [12:28] <oxikran> ok i gess
#637 [12:29] * Ryan [webchat@95.145.203.15] has joined #minecrafthelp
#638 [12:29] * Ryan is now known as Guest48657
#639 [12:30] <Guest48657> Getting this error -Failed to download file, the file contents differ from what was expected. shuniji.ogg
#640 [12:30] <Greymagic27> ??> Guest48657 tools/hjt
#641 [12:30] <Absol> Guest48657: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#642 [12:30] <Absol> Guest48657: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#643 [12:30] <oxikran> ok it works thanks Xd
#644 [12:30] * oxikran [webchat@169.red-83-55-194.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#645 [12:31] <Guest48657> its a brand new computer
#646 [12:32] * Alawlor01 [webchat@2.25.178.13] has joined #minecrafthelp
#647 [12:32] <Greymagic27> Guest48657, Even so, there may be something that's blocking the download
#648 [12:33] <Guest48657> how do I uninstall Minecraft. If I go into add or remove programmes theres only an option to uninstall the launcher
#649 [12:33] <Alawlor01> Im having trouble at the moment with installing minecraft, it gets near the end and then says 'Failed to download file, the file content differs from what was expected. Shuniji.ogg
#650 [12:34] <Greymagic27> ??> Alawlor01 tools/hjt
#651 [12:34] <Absol> Alawlor01: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#652 [12:34] <Absol> Alawlor01: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#653 [12:34] <Greymagic27> Guest48657, I can help you fix it, just follow the hijackthis steps
#654 [12:37] <Guest48657> https://paste.ubuntu.com/p/Fp47q5XgmP/
#655 [12:38] <Alawlor01> https://paste.ubuntu.com/p/TjvtnjD7n7/
#656 [12:38] <Capfan67> Guest48657, Question: Are you running 1.13.2 vanilla client, or are you running an older version or modded client?
#657 [12:38] <Greymagic27> Alawlor01, Disable windscribe.
#658 [12:38] <Greymagic27> If that does not work, remove it from your PC
#659 [12:38] <Alawlor01> ok
#660 [12:38] * EliteXD [webchat@72.90-149-234.nextgentel.com] has quit. (Quit: webchat.esper.net)
#661 [12:39] <Guest48657> im not sure, I went on the Minecraft website, downloaded the launcher and im getting that error
#662 [12:39] * JZMatrix [webchat@209.208.228.244] has quit. (Quit: webchat.esper.net)
#663 [12:40] <Capfan67> Guest48657, Ok. Your hjt report came up clean (that's good news). Let's take a closer look at the error itself:
#664 [12:40] <Capfan67> ??> Guest48657 launcher/log-txt
#665 [12:40] <Absol> Guest48657: We need to see your full launcher log, which is created in the game directory.
#666 [12:40] <Absol> Guest48657: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#667 [12:42] <Guest48657> https://paste.ubuntu.com/p/7mrXcRYSq2/
#668 [12:44] <Capfan67> Guest48657, One moment. Reading through the log.
#669 [12:45] <Alawlor01> i disabled and uninstalled windscribe and it still hasnt worked
#670 [12:46] <Greymagic27> Alawlor01, Could you send a new HJT report?
#671 [12:47] <Alawlor01> https://paste.ubuntu.com/p/7dR9ksNQc2/
#672 [12:47] <Greymagic27> Alawlor01, Let's do a simple malware scan incase anything is lurking:
#673 [12:47] <Greymagic27> ??> Alawlor01 av/adwcleaner
#674 [12:47] <Absol> Alawlor01: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#675 [12:47] <Absol> Alawlor01: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#676 [12:47] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#677 [12:48] * Evan [webchat@37.228.238.33] has joined #minecrafthelp
#678 [12:48] <Evan> uh
#679 [12:48] <Evan> hello
#680 [12:48] <Greymagic27> Evan, Hi!
#681 [12:48] <Capfan67> Guest48657, The file that's being downloaded seems to have the wrong checksum. You say this is a new Minecraft installation? If so, there are 3 folders I'd like you delete.
#682 [12:49] <Guest48657> ok
#683 [12:49] <Evan> im having some trouble with realms
#684 [12:49] <Greymagic27> Evan, What sort of troubles?
#685 [12:49] <Evan> so uh
#686 [12:49] <Evan> my account needs to be updated
#687 [12:49] <Evan> and when i go to my email
#688 [12:49] <Evan> to do it
#689 [12:49] <Evan> it asks me to buy the game
#690 [12:49] <Guest48657> yeah its new
#691 [12:49] <Greymagic27> Evan, You need to migrate your account?
#692 [12:50] <Evan> i think so?
#693 [12:50] <Greymagic27> Evan, What's your MC username?
#694 [12:50] <Capfan67> Guest48657, navigate to %appdata% then .minecraft. Inside, delete the "assets", "libraries" and "versions" folders.
#695 [12:50] <Capfan67> Guest48657, Make sure the game and launcher are not running when you do this.
#696 [12:50] * Alawlor01 [webchat@2.25.178.13] has joined #minecrafthelp
#697 [12:50] <Evan> ninjaboy1043
#698 [12:50] <Capfan67> Guest48657, After removing the folders, run the launcher and client again.
#699 [12:51] <Greymagic27> Evan, It says that the account was migrated, do you ever remember migrating it?
#700 [12:51] <Guest48657> done
#701 [12:51] <Alawlor01> There was one threat and it cleaned but it still doesn't work
#702 [12:51] <Guest48657> should I click play?
#703 [12:51] <Capfan67> Guest48657, Run the launcher and see if you have the same download error
#704 [12:51] <Evan> I dont remember migrating it but it is a mojang account
#705 [12:51] <Capfan67> Guest48657, ...and yes, after running the launcher, press "play".
#706 [12:52] <Capfan67> Guest48657, It has large number of files to download, so this may take a couple of minutes.
#707 [12:52] <Greymagic27> Evan, That would mean it's migrated. What's the message for realms saying?
#708 [12:52] <Guest48657> Failed to download file, the file contents differ from what was expected. shuniji.ogg
#709 [12:52] <Guest48657> not worked
#710 [12:53] <Alawlor01> thats what i get
#711 [12:53] <Evan> gimme a sec, sorry man.
#712 [12:53] <Greymagic27> Alawlor01, Your having the same error as Guest48657 with the same file. May I leave you in the hands of Capfan67? (if that's alright with cap of course)
#713 [12:53] <Alawlor01> Sure
#714 [12:53] <Guest48657> theres a few people having this issue I feel like its not our fault xD
#715 [12:53] <Capfan67> Alawlor01, working this one to the ground. Hang tight.
#716 [12:53] <Alawlor01> Will do
#717 [12:55] <Capfan67> Guest48657, To test, I just removed my assets and libraries, but it worked fine. It's possible the cloud server in your region has an invalid/corrupt file.
#718 [12:56] <Evan> I go onto realms and then a message pops up saying something about mojang having procedures to help protect children, you may need to obtain parental consent before accessing your realms account. if you have a older minecraft account you need to migrate the account in order to access realms
#719 [12:56] <Capfan67> You're both in the same area, so this is certainly a possibility.
#720 [12:56] <Guest48657> you from the UK alawlor?
#721 [12:56] <Alawlor01> yes
#722 [12:56] <Guest48657> my friend who lives down the road from me just installed it and it works fine for him..
#723 [12:57] <Capfan67> In fact, you're both using the same Internet provider.
#724 [12:57] <Guest48657> is this error rare?
#725 [12:57] <Guest48657> have you seen it before?
#726 [12:57] <Capfan67> Capfan67, The source of the issue seems to be the file that's being downloaded (invalid checksum), and not a technical issue on your end.
#727 [12:58] <Capfan67> Guest48657, I have indeed seen it before, but it's normally an outdated or corrupt .json file (in your versions folder, thus why we removed it and re-downloaded).
#728 [12:59] <Guest48657> so basically were screwed xD
#729 [13:00] <Capfan67> Guest48657, For the moment, perhaps. I'd give it a day and see if the issue persists.
#730 [13:00] <Guest48657> ok thanks
#731 [13:00] <Capfan67> Guest48657, I'm searching JIRA (mojangs bug tracker), to see if there are any reports.
#732 [13:01] * LovePixelsX [webchat@5-12-79-167.residential.rdsnet.ro] has joined #minecrafthelp
#733 [13:01] <LovePixelsX> Hello
#734 [13:01] <LovePixelsX> I have a problem with login
#735 [13:02] <Capfan67> Guest48657, Nothing from today. Pop in later if the problem persists, and we may know more.
#736 [13:02] <LovePixelsX> Whenever I try to log into my account on the minecraft launcher, It says "Login failed. Invalid username or password."
#737 [13:03] <Capfan67> LovePixelsX, What problem are you having?
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#739 [13:03] <Capfan67> LovePixelsX, Are you able to log into Mojang.com and minecraft.net?
#740 [13:03] <LovePixelsX> Yes
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#742 [13:04] <Capfan67> LovePixelsX, So, on the same machine the websites work, but the client fails? If so, you may have malicious software or setting redirecting your authentication attempts. Let's take a look:
#743 [13:04] <Capfan67> ??> LovePixelsX tools/hjt
#744 [13:04] <Absol> LovePixelsX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#745 [13:04] <Absol> LovePixelsX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#746 [13:04] <LovePixelsX> Ok
#747 [13:04] * Evan [webchat@37.228.238.33] has joined #minecrafthelp
#748 [13:04] <Evan> hello?
#749 [13:05] <Capfan67> Hello Evan.
#750 [13:05] <Evan> I have some account issues
#751 [13:05] <Evan> can you help me out?
#752 [13:05] <LovePixelsX> https://paste.ubuntu.com/p/bwbpwfKzSc/
#753 [13:05] <Capfan67> Evan, We focus on technical client issues, but I may be able to point you in the right direction. What issues do you have?
#754 [13:06] <Capfan67> ??> LovePixelsX info/mcleaks
#755 [13:06] <Absol> LovePixelsX: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#756 [13:06] <Absol> LovePixelsX: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#757 [13:06] <Evan> so
#758 [13:06] <Capfan67> ??> LovePixelsX win/hosts/edit
#759 [13:06] <Absol> LovePixelsX: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#760 [13:06] <Absol> LovePixelsX: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#761 [13:06] * Wishbogey [webchat@customer14551.pool1.unallocated-110-128.orangehomedsl.co.uk] has joined #minecrafthelp
#762 [13:06] <Evan> its saying that my account needs to be updated for me to play realms
#763 [13:07] * Watercolour75 [webchat@lfbn-1-594-133.w86-245.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#764 [13:07] <Evan> but its already updated
#765 [13:07] <Evan> and its asking me to buy it
#766 [13:07] <Capfan67> LovePixelsX, Your steps are: (1) clean your hosts file. (2) test to make sure it's working (3) after it's working, change your password as you have now giving your login credentials to account thieves.
#767 [13:07] <Capfan67> Evan, So, do you normally login with your email or your profile name?
#768 [13:08] <Evan> email
#769 [13:08] <Wishbogey> Hello I'm getting an issue "Failed to download file, the file contents differ from what was expected. shuniji.ogg" I've not got any of the incompatible software installed and have disabled my firewall and also running as admin but it's still just broken
#770 [13:09] <Capfan67> Evan, what kind of update, specifically, does it tell you that you need?
#771 [13:09] <LovePixelsX> Ok I cleared the host file
#772 [13:09] <LovePixelsX> It worked!
#773 [13:09] <LovePixelsX> Thank you
#774 [13:09] <Evan> hold on sir
#775 [13:09] <Capfan67> Wishbogey, We've seen that report from your region a few times today. It appears the cloud server has a corrupted file. Sadly, you may have to wait for it to be corrected.
#776 [13:09] <LovePixelsX> I should change my password right now, right?
#777 [13:10] <Capfan67> LovePixelsX, Make sure you change your password. You've given your old password to account thieves.
#778 [13:10] <LovePixelsX> Ok. Thank you
#779 [13:10] <Wishbogey> Oh dang I thought it was an error on my end. Agh that's a shame haven't played since 2015 and picked up the game again today. Thank you though
#780 [13:11] <Evan> its saying that if i have a older account account i need to upgrade it to a mojang account
#781 [13:11] <Capfan67> Wishbogey, Hopefully they resolve it quickly.
#782 [13:11] <Evan> although, i do have a new account
#783 [13:11] <Capfan67> Evan, Do you remember your character name?
#784 [13:11] <Evan> ninjaboy1043
#785 [13:11] * LovePixelsX [webchat@5-12-79-167.residential.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#786 [13:12] <Capfan67> Evan, That is indeed a mojang/migrated account. Are you sure you have the correct email address? If you log into Mojang.com, then open https://account.mojang.com/me do you see your license and profile name?
#787 [13:13] <Evan> yes
#788 [13:13] * doggzofwar [webchat@c-68-62-101-235.hsd1.mi.comcast.net] has joined #minecrafthelp
#789 [13:13] <Capfan67> Evan, What version of Minecraft are you launching?
#790 [13:14] <Evan> the latest version, not snapshot
#791 [13:14] <doggzofwar> My account was hacked, I recovered it but my security questions were changed. i have no idea how to fix that
#792 [13:14] <Capfan67> Evan, And what is the version of your launcher (little numbers, bottom left corner)?
#793 [13:14] <doggzofwar> 2.1.2481
#794 [13:14] <Capfan67> doggzofwar, So, you have control of your account and of your email?
#795 [13:15] <doggzofwar> yes\
#796 [13:15] <Evan> 2.1.2481
#797 [13:15] <Capfan67> doggzofwar, You can reset your security questions using your email: https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
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#800 [13:16] <Capfan67> Evan, do you see this account upgrade dialog within the client when you click on realms? If so, can you take a screenshot?
#801 [13:17] <Evan> hold on m'lady
#802 [13:18] <Capfan67> ...my wife is now laughing.
#803 [13:19] <Evan> how do i send it?
#804 [13:19] <Capfan67> Evan, For screenshots, I use https://imgur.com/
#805 [13:21] <Capfan67> Evan, It's not obvious, but you can simply click CTRL+V on the main page, and it uploads from clipboard.
#806 [13:21] <Evan> thank you sir
#807 [13:21] <Evan> m'lady
#808 [13:22] <Evan> *tips fedora*
#809 [13:22] <Evan> https://imgur.com/N3ktObL
#810 [13:22] * Tom [webchat@host86-155-160-202.range86-155.btcentralplus.com] has joined #minecrafthelp
#811 [13:22] <Tom> Hello
#812 [13:23] <Capfan67> Evan, Ok, that's GDPR:
#813 [13:23] <Capfan67> ??> Evan account/gdpr
#814 [13:23] <Absol> Evan: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#815 [13:23] <Evan> wait
#816 [13:23] <Evan> but
#817 [13:23] <Evan> i have the game
#818 [13:23] <Evan> it says i have to buy it
#819 [13:24] <Tom> I am trying to download version 1.13.2 of Minecraft but i get thei
#820 [13:24] <Tom> this error message
#821 [13:24] <Capfan67> Evan, not buy. ...just satisfy the GDPR requirements, meaning provide parental consent. What page does it take you when you press "update"?
#822 [13:25] <Tom> https://paste.gg/p/anonymous/e8502576aeff458eb3d907cc63c7691f
#823 [13:25] <Capfan67> Tom, what error do you get?
#824 [13:25] <Evan> https://my.minecraft.net/en-us/store/minecraft/#login/update
#825 [13:26] <Capfan67> Tom, We've recieved a number of reports from your area about that file. It appears there's a cloud issue in your region. You'll need to wait for Mojang to sort out the file issue.
#826 [13:27] <Tom> ahhhhh ok
#827 [13:27] <Tom> Thank you so much for the help man. I'd been stuck for a while haha
#828 [13:27] <Capfan67> Evan, ..and when you login, does it tell you what you need to complete, or does it tell you that the process is complete?
#829 [13:27] <Capfan67> Evan, ..and when you login, does it tell you what you need to complete, or does it tell you that the process is complete?
#830 [13:28] * Tom [webchat@host86-155-160-202.range86-155.btcentralplus.com] has left #minecrafthelp
#831 [13:28] <Capfan67> Evan, I suspect it's sending you to your profile page to enter missing information (likely the Date of Birth).
#832 [13:29] <Evan> it asks for consent
#833 [13:29] <Evan> and sends a email telling me to buy it
#834 [13:30] <Capfan67> Evan, Consent can be provided one of two ways. Authorizing a 10 cent (or equiv in your region) charge on a credit card, or through a form you can fill out and mail back.
#835 [13:36] * Solowolfe [webchat@dyn-24-49-54-171.myactv.net] has joined #minecrafthelp
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#837 [13:47] * Xandurr [webchat@ip5455c49f.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#838 [13:48] <Xandurr> Hey could someone help me? I have some questions about the security questions
#839 [13:48] <Capfan67> Xandurr, What's your question?
#840 [13:48] <Xandurr> So i got the account of an friend of mine (he gave it to me)
#841 [13:48] <Xandurr> I got everything and was able to change the skin, name etc etc
#842 [13:49] <Xandurr> Now that i moved, i needed to answer the 3 security questions
#843 [13:49] <Xandurr> I asked him to answer them but because it was years ago, he couldn't remember it
#844 [13:49] <Capfan67> Xandurr, So, as a basis for the following comments, Mojang doesn't allow or recognize account transfers. So, the account is technically still your friends account.
#845 [13:49] <Xandurr> Yeah but whenever we try to reset the questions right
#846 [13:50] <Xandurr> I get the link to reset it and log into the account.
#847 [13:50] <Xandurr> But whenever i log into it again, it keeps saying i should answer the questions
#848 [13:50] <Xandurr> So what do i do?
#849 [13:50] <Capfan67> Xandurr, Having said that, the process of changing security questions involves access to the email address associated with the account. If your friend has access to email, they can update the questions.
#850 [13:50] <Xandurr> He did it and the link he got from that, was sent to me
#851 [13:50] <Xandurr> But it didn't work
#852 [13:50] <Xandurr> Does he need to do that?
#853 [13:51] <Capfan67> Xandurr, clicking the email link should take you to the Mojang website, where it will ask for new answers. You get something different?
#854 [13:51] * FrancknStein [webchat@host217-46-69-207.range217-46.btcentralplus.com] has joined #minecrafthelp
#855 [13:51] <Xandurr> Yeah. Instead of new answers, it keeps saying i should fill in the old one
#856 [13:52] <Capfan67> Xandurr, If you try to change the email address, that's what you get. Are you sure you requested a security question reset? I can link the page if you're not sure.
#857 [13:52] <Xandurr> Could you link it to me than? i'll live test it
#858 [13:52] <Capfan67> Xandurr, https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#859 [13:53] * eadzefes [webchat@dynamic-185-082-207-248.glattnet.ch] has joined #minecrafthelp
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#861 [13:53] <FrancknStein> Hello! Just downloaded MInecraft Java Edition. When hitting "Play - Download 1.3.2". the downloads proceeds until I get the error "Failed to download file, the file contents differ from what was expected. shuniji.ogg"
#862 [13:54] * Carpenter_Cam [webchat@109.181.61.212] has joined #minecrafthelp
#863 [13:54] <Xandurr> Capfan i tried it now, let me hmu that friend so i can see if he has the mail
#864 [13:54] <Capfan67> hi FrancknStein.
#865 [13:54] <FrancknStein> Tried with 2 different user Windows login, temporarily disabled antivirus software, but to no avail.
#866 [13:54] <Carpenter_Cam> trying to download Minecraft and have this, Failed to download file, the file contents differ from what was expected. shuniji.ogg, any help appreciated
#867 [13:55] <Capfan67> FrancknStein, We have received a number of reports from your immediate area about that issue. It appears to be a corrupt file in your local cloud service. You will need to wait for Mojang to correct the issue.
#868 [13:55] <FrancknStein> Thanks, that's helpful. Any guess how long that usually takes?
#869 [13:55] <Capfan67> Carpenter_Cam, I see you're in the same region too. See the message directed at FrancknStein.
#870 [13:56] <Carpenter_Cam> How long do you think
#871 [13:56] <Capfan67> FrancknStein, I don't know. We've alerted Mojang. Hopefully they get it sorted quickly.
#872 [13:56] <Carpenter_Cam> Ok thanks
#873 [13:56] <FrancknStein> Thanks a lot, bye!
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#876 [13:58] * Eriqkiller1 [webchat@dyn216-8-170-98.ADSL.mnsi.net] has joined #minecrafthelp
#877 [13:59] <Eriqkiller1> s
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#881 [14:17] * Gibbo [webchat@host86-151-157-67.range86-151.btcentralplus.com] has joined #minecrafthelp
#882 [14:19] <Gibbo> Hello, when I go to download the latest release of minecraft I get this error message; https://paste.gg/p/anonymous/16b34a7e26084277b3ff5a8ec6aab40c
#883 [14:23] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#884 [14:25] * Rozzla [webchat@31.127.99.75] has joined #minecrafthelp
#885 [14:27] <Rozzla> Hello, every time I try to start up minecraft for the first time, I kepp on getting this message; Failed to download file, the file contents differ from what was expected. shuniji.ogg
#886 [14:31] * athen [webchat@d198-53-16-254.abhsia.telus.net] has joined #minecrafthelp
#887 [14:32] <athen> hi i need help with my minecraft game
#888 [14:32] <athen> i cannot access external servers on my pe game
#889 [14:33] <athen> is anyone here?
#890 [14:34] * athen [webchat@d198-53-16-254.abhsia.telus.net] has quit. (Client Quit)
#891 [14:34] * LastChancePete [webchat@d173-238-34-126.home4.cgocable.net] has joined #minecrafthelp
#892 [14:34] * RyanRelish [webchat@95.145.203.15] has joined #minecrafthelp
#893 [14:34] <RyanRelish> hey any updates on the "Failed to download file, the file contents differ from what was expected. shuniji.ogg" thing
#894 [14:36] <LastChancePete> Hopefully this is a simple question. For minecraft.net web site, if logging in with your Microsoft account, is there a reason why when redirected back to the site, it does not show as logged in? Just continues to show the sign in button. No other errors indicated. I do not have issues logging into my account on other affiliated sites using same cre
#895 [14:36] <LastChancePete> dentials.
#896 [14:37] <LastChancePete> To further clarify, attempting to log in to the feedback.minecraft.net section of the site.
#897 [14:42] <mattym> LastChancePete, The account login on the game site and feedback site are two different systems.
#898 [14:43] <LastChancePete> It prompts me to enter my microsoft account, which I did enter. Is there a special registration system process to use the feedback site?
#899 [14:43] <LastChancePete> I am an android user so I purchased my minecraft bedrock via play store.
#900 [14:45] <mattym> LastChancePete, Yes, the feedback sight has its own login system
#901 [14:46] <LastChancePete> How does one register their microsoft account to work with the feedback site?
#902 [14:46] <LastChancePete> the login screen would appear to just require an active microsoft account.
#903 [14:48] * TSwany [webchat@37.120.149.20] has joined #minecrafthelp
#904 [14:49] <TSwany> hello?
#905 [14:49] <TSwany> when i try to log in to mc via the launcher it tells me i cannot connect to the server
#906 [14:49] <TSwany> this issue has persisted for three days now
#907 [14:49] <TSwany> can someone help?
#908 [14:49] <mattym> ??> TSwany tools/hjt
#909 [14:49] <Absol> TSwany: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#910 [14:49] <Absol> TSwany: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#911 [14:50] <TSwany> uhhh ok im confused
#912 [14:50] <TSwany> i'm on macos
#913 [14:50] <TSwany> and i have no clue how to use that kind of stuff
#914 [14:50] <mattym> ??> TSwany mac/hosts
#915 [14:50] <Absol> TSwany: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#916 [14:50] <Absol> TSwany: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#917 [14:51] <TSwany> ok
#918 [14:52] <TSwany> nothing shows up when i searched that in my tb
#919 [14:52] <ba7888b72413a16a> TSwany: maybe try opening a terminal and run `sudo open -a TextEdit /private/etc/hosts`
#920 [14:52] <TSwany> ok ill try that
#921 [14:53] <ba7888b72413a16a> it might also be /etc/hosts, I'm not familiar with macOS
#922 [14:53] <TSwany> it worked
#923 [14:53] <TSwany> ill paste it into pastebin now
#924 [14:53] <ba7888b72413a16a> okay
#925 [14:54] <TSwany> all the pastebin sites arent loading for some odd reason
#926 [14:54] <ba7888b72413a16a> https://bpaste.net/ another pastebin that might work
#927 [14:55] <TSwany> it loaded
#928 [14:56] <TSwany> heres the hosts file contents https://bpaste.net/show/ae7e008520f9
#929 [14:57] <ba7888b72413a16a> TSwany: okay, /etc/hosts editing by malware doesn't seem to be the culprit
#930 [14:57] <TSwany> what else might be the problem
#931 [14:57] <ba7888b72413a16a> TSwany: VPNs by chance?
#932 [14:57] <TSwany> ive tried disabling mine
#933 [14:58] <TSwany> it didnt change anything
#934 [14:58] <ba7888b72413a16a> mojang blocks a handful of free and paid VPNs
#935 [14:58] <TSwany> yea ive tried disabling it
#936 [14:58] <TSwany> nothing changed
#937 [14:58] * Xandurr [webchat@ip5455c49f.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#938 [14:58] <ba7888b72413a16a> MacKeeper is listed on the incompatible software list, might that be installed?
#939 [14:59] <ba7888b72413a16a> TSwany: here, run in a terminal `ps aux | curl -F c=@- https://ptpb.pw/` and grab the URL it spits out
#940 [14:59] <TSwany> mackeeper isnt on my computer
#941 [14:59] <TSwany> i only got this macbook on christmas
#942 [15:01] <TSwany> i entered it
#943 [15:01] <TSwany> it didnt spit anything out
#944 [15:01] <TSwany> could not resolve host: ptpb.pw
#945 [15:01] <ba7888b72413a16a> oh wat
#946 [15:01] <mattym> TSwany, Your connection to the chat here shows you coming from a VPN/Proxy.
#947 [15:01] <TSwany> yes
#948 [15:02] <TSwany> ive disabled it in order to try and log in that way
#949 [15:02] <TSwany> but that didnt work
#950 [15:02] <TSwany> it still dint let me log in
#951 [15:02] <TSwany> but i turned it back on just because i get paranoid about hackers sometimes
#952 [15:03] * NFSMaster99 [webchat@i577A0C6E.versanet.de] has joined #minecrafthelp
#953 [15:03] <NFSMaster99> hello
#954 [15:03] <TSwany> the thing is though ive been able to play mc with vpn enabled before
#955 [15:03] <ba7888b72413a16a> TSwany: check in a web browser what your IP is - https://www.google.com/search?q=what+is+my+IP
#956 [15:04] <ba7888b72413a16a> TSwany: minecraft is playable through VPNs, but you can't do the initial login
#957 [15:04] <TSwany> yes
#958 [15:04] <NFSMaster99> 1876 I created a minecraft account and know I dont know PW and cant access email account any help?
#959 [15:04] <TSwany> but the thing is ive turned off the vpn specifically for the login and it still did not work
#960 [15:04] * kieran [webchat@host86-174-99-113.range86-174.btcentralplus.com] has joined #minecrafthelp
#961 [15:04] <TSwany> so im kind of lost
#962 [15:05] * kieran is now known as Guest71059
#963 [15:05] <Capfan67> NFSMaster99, If you don't have access to your email address, and don't know your login credentials, you will need to contact Mojang for account recoverY:
#964 [15:05] <Guest71059> ive brought minecraft ive downloaded it but when i open it up and click play it says there is an error ?
#965 [15:05] <Capfan67> ??> NFSMaster99 account/send-email
#966 [15:05] * TSwany [webchat@37.120.149.20] has quit. (Quit: webchat.esper.net)
#967 [15:05] <Absol> NFSMaster99: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#968 [15:05] <Absol> NFSMaster99: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#969 [15:05] <NFSMaster99> What do I have to know to get the account back @+Capfan67
#970 [15:06] * TSwany [webchat@207.189.31.69] has joined #minecrafthelp
#971 [15:06] <TSwany> test
#972 [15:06] <TSwany> ok im back
#973 [15:06] <TSwany> i got dc'd when disconnecting vpn
#974 [15:06] <Capfan67> NFSMaster99, Ideally, the transaction ID. Otherwise, you can let Mojang know that you don't have it and if there are alternatives they will tell you what they are.
#975 [15:06] <ba7888b72413a16a> TSwany: you are at a different IP
#976 [15:06] <TSwany> but for some reason after i dc'd the vpn
#977 [15:06] <ba7888b72413a16a> well that explains it lol
#978 [15:06] <TSwany> it told me i was coming from toronto canada
#979 [15:06] <TSwany> i live in ohio
#980 [15:07] <TSwany> so idk anymore
#981 [15:07] <NFSMaster99> I rode about transaction id but I bought the game 1876 so wtf is that
#982 [15:07] <Capfan67> ??> NFSMaster99 account/trans-id
#983 [15:07] <Absol> NFSMaster99: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#984 [15:07] <Capfan67> Guest71059, What error are you receiving?
#985 [15:07] <ba7888b72413a16a> TSwany: your current geoip is canada
#986 [15:07] <TSwany> yea
#987 [15:08] <TSwany> but it shouldnt be
#988 [15:08] <ba7888b72413a16a> so idk, your VPN software is acting up
#989 [15:08] <TSwany> i have no clue
#990 [15:08] <NFSMaster99> I bought the game on ebay I guess because there was a beta code and that was less expensive
#991 [15:08] <TSwany> cuz its nordvpn and im paying for it on a triyearly basis
#992 [15:09] <ba7888b72413a16a> nordvpn can also operate with the stock openVPN software, that's what I do
#993 [15:09] <ba7888b72413a16a> though that's significantly more difficult to use and setup
#994 [15:09] <Capfan67> NFSMaster99, Mojang doesn't recognize account transfers. If you've purchased login credentials, then you've been scammed.
#995 [15:09] <NFSMaster99> TSwany you wanna have my premium nordvpn account and I get your mc account :S?
#996 [15:09] * TSwany [webchat@207.189.31.69] has quit. (Client Quit)
#997 [15:09] <Capfan67> !kick NFSMaster99
#998 [15:09] * Absol kicked NFSMaster99 from #minecrafthelp (Reason: FSMaster99 :You have been removed from this channel)
#999 [15:10] * TSwany [webchat@cpe-74-140-10-206.columbus.res.rr.com] has joined #minecrafthelp
#1000 [15:10] <TSwany> i had a second layer of vpn-ness enabled in my SPs
#1001 [15:11] <TSwany> so now my bare bones real ip is visible again
#1002 [15:11] <TSwany> im going to try and log in once again
#1003 [15:11] <Capfan67> TSwany, Make sure you fully close and reopen the launcher to test.
#1004 [15:11] <TSwany> thanks, almost forgot
#1005 [15:12] <TSwany> IT WORKED
#1006 [15:12] <TSwany> omg thank you guys sm
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#1008 [15:14] * Crxft [webchat@213.249.156.191] has joined #minecrafthelp
#1009 [15:14] <Crxft> my redeem code wont work
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#1012 [15:26] * CDT [webchat@cpe-67-10-12-165.rgv.res.rr.com] has joined #minecrafthelp
#1013 [15:29] <CDT> I used to have minecraft but I don't know how to access it. Anyways, I purchased it again because a group of friends of mine bought a realm. Well I had no idea there was a windows 10 edition. I only knew there was a java version as I had it ages ago. Well now I have no need for this other account as its on java and my friends are on windows 10.
#1014 [15:30] <urielsalis> ??> CDT account/refund
#1015 [15:30] <Absol> CDT: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#1017 [15:32] <CDT> I see that. Technically I made a purchase twice as I had bought it ages ago. However in the case of the windows 10 am I just going to have to buy it again? Cause if so then I guess i'm screwed out of my money.
#1018 [15:32] * dadsadasd [webchat@i577A0C6E.versanet.de] has joined #minecrafthelp
#1019 [15:32] <dadsadasd> Hello
#1020 [15:32] <CDT> hello
#1021 [15:32] <urielsalis> CDT, ask them
#1022 [15:32] <dadsadasd> I just noticed my account and email got hacked now I have no email or password
#1023 [15:33] <urielsalis> ??> dadsadasd account/send-email
#1024 [15:33] <Absol> dadsadasd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1025 [15:33] <dadsadasd> can I send a link here?
#1026 [15:33] <Absol> dadsadasd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1027 [15:33] <dadsadasd> How to get transaction ID when I dont have login credentials?
#1028 [15:33] * Gali [webchat@87-205-92-196.adsl.inetia.pl] has joined #minecrafthelp
#1029 [15:34] <urielsalis> ??> dadsadasd account/trans-id
#1030 [15:34] <Gali> hello
#1031 [15:34] <Absol> dadsadasd: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1032 [15:34] <CDT> ask who exactly? Do I have to email them and wait cause I'm aware of the wait time and I already sent one
#1033 [15:34] <urielsalis> CDT, Mojang, you will have to wait for their response
#1034 [15:34] <CDT> oof well time to wait near a month as they're on feb 3.
#1035 [15:35] <Gali> I sent a request for a digital code a week ago and nothing more.
#1036 [15:35] <urielsalis> Gali, where did you send that?
#1037 [15:35] <dadsadasd> When I dont have my transactionID is there any way to get the acc back?
#1038 [15:35] * CDT [webchat@cpe-67-10-12-165.rgv.res.rr.com] has quit. (Quit: webchat.esper.net)
#1039 [15:36] <Gali> application to mojang
#1040 [15:36] <urielsalis> Gali, where?
#1041 [15:36] <urielsalis> dadsadasd, you will have to ask them
#1042 [15:36] <Gali> I filled out the form.
#1043 [15:36] <urielsalis> Gali, which form?
#1044 [15:36] <Gali> Which you sent me
#1045 [15:37] <urielsalis> Gali, I dont think im understanding what you are saying
#1046 [15:37] <Gali> And I got an automatic reply about the acceptance of the application.
#1047 [15:37] <dadsadasd> how the fuck they got my password for email and minecraft account?
#1048 [15:37] <Absol> dadsadasd: Please keep it civil
#1049 [15:38] <urielsalis> dadsadasd, have you checked https://haveibeenpwned.com?
#1050 [15:38] <dadsadasd> Pwned on 3 breached sites and found no pastes (subscribe to search sensitive breaches)
#1051 [15:38] <Gali> https://help.mojang.com/customer/portal/emails/new?b_id=5408&q=aplication
#1052 [15:39] <Gali> here I was applying.
#1053 [15:39] <urielsalis> dadsadasd, that means that there are 3 known data breaches with your email and personal info on them
#1054 [15:39] <Capfan67> One can never overstress the value of *unique passwords* for every service you use.
#1055 [15:39] <urielsalis> ^
#1056 [15:39] <urielsalis> And unique emails if you own a domain
#1057 [15:39] <urielsalis> Gali, applying for what?
#1058 [15:39] <dadsadasd> email pw and mc pw wasnt same
#1059 [15:40] <dadsadasd> When was the latest data breach?
#1060 [15:40] <urielsalis> dadsadasd, they just the need the email password and requesting a reset from minecraft.
#1061 [15:40] <urielsalis> dadsadasd, depends, Mojang has no known data breaches
#1062 [15:40] <Gali> I bought a minecraft and got a Transaction ID. But I did not get the code to activate the game.
#1063 [15:40] <urielsalis> dadsadasd, but you might use a lot of services and some of the might had breaches. You can see that data in haveibeenpwned.com
#1064 [15:41] <urielsalis> Gali, you bought a account?
#1065 [15:41] <urielsalis> Gali, you known your username?
#1066 [15:41] <Gali> I do not remember the username
#1067 [15:42] <dadsadasd> Can mojang see if the account was in data breach?
#1068 [15:42] <urielsalis> Gali, when you buy Minecraft through Mojang, it gets added to your account, you dont get any code
#1069 [15:42] <urielsalis> Gali, you should login with the Mojang account to the game
#1070 [15:42] <urielsalis> dadsadasd, No. They were not breached, other companies are
#1071 [15:43] <urielsalis> dadsadasd, haveibeenpwned is a community project that keeps track of these breaches and provides a way for you to search if you were compromised in one
#1072 [15:43] <urielsalis> dadsadasd, as Capfan67 was saying "<+Capfan67> One can never overstress the value of *unique passwords* for every service you use."
#1073 [15:43] <dadsadasd> yeah but could I say smth like they should use the password from my first account name?
#1074 [15:43] <dadsadasd> https://de.namemc.com/search?q=NFSMaster99
#1075 [15:43] <urielsalis> dadsadasd, our recommendation is to use something like lastpass or 1password to generate a unique password for each site
#1076 [15:44] <urielsalis> dadsadasd, the damage is done arleady, so you will have to wait for Mojang to answer to get help getting your account back
#1077 [15:44] * monkeyfarts [webchat@c-73-22-50-112.hsd1.il.comcast.net] has joined #minecrafthelp
#1078 [15:44] <dadsadasd> why no 2 factor mojang :(
#1079 [15:44] * larapandas [webchat@47-158-235-201.fibertel.com.ar] has joined #minecrafthelp
#1080 [15:45] <urielsalis> dadsadasd, Im also waiting for that :/
#1081 [15:45] <Gali> After logging into the luncher I do not have access to the game. I do not have her on the mojang website.
#1082 [15:45] <urielsalis> ??> Gali account/send-email
#1083 [15:45] <Absol> Gali: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1084 [15:45] <Absol> Gali: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [15:46] <dadsadasd> checked my other emails just ok de got ****
#1086 [15:46] <Gali> urielsalis??
#1087 [15:47] <Gali> I have already sent several e-mails in this matter. And I got information about the acceptance of the application and nothing.
#1088 [15:47] <larapandas> Hello, im having a problem trying to enter to Minecraft, because got in and inmediately closes by itself, i dont know what to do, i downloaded it by the windows playstore, thanks
#1089 [15:47] <dadsadasd> Can I somehow contact the owner of my account?
#1090 [15:48] <urielsalis> ??> Gali account/send-email/wait-time
#1091 [15:48] <Absol> Gali: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#1092 [15:48] <larapandas> Can you help me please????
#1093 [15:48] <urielsalis> larapandas, Sorry but we only help with the Java edition here
#1094 [15:48] <larapandas> Why ??
#1095 [15:49] <larapandas> I dont have that version, what's the diference ??
#1096 [15:49] * mehseenbetter [webchat@nwmkon8533w-lp130-02-184-145-16-55.dsl.bell.ca] has joined #minecrafthelp
#1097 [15:50] <Gali> A week of waiting time is normal?
#1098 [15:50] <urielsalis> larapandas, because we dont have the knoweldge like we do in java here
#1099 [15:50] <urielsalis> Gali, more like 1 month with the current backlog
#1100 [15:50] <Gali> ok\
#1101 [15:50] <larapandas> so can you pass my account to Java ?
#1102 [15:50] <larapandas> or something
#1103 [15:51] <Gali> Thanks for help
#1104 [15:51] <mehseenbetter> so i submitted a ticket but didnt have my transaction id, i then found the id and waited for support response. i got the response today and they said they needed my transaction id. i replied with it and ive gotten 0 response or confirmation that theyève seen my reply
#1105 [15:51] <larapandas> because i paid for this game, and i dont want to have it for nothing
#1106 [15:51] * flash [webchat@82-78-211-92.rdsnet.ro] has joined #minecrafthelp
#1107 [15:51] <flash> why i cant change my emailadres?
#1108 [15:52] <urielsalis> larapandas, try asking for help in the forums, minecraftforums.net
#1109 [15:52] <larapandas> thanks
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#1112 [15:53] <Pyro> Hello, I am wondering if anyone can help me in finding the reason as to why my Minecraft game doesn't work. When I load the launcher everything seems fine until I actually try to start the game. If I try to use my Optifine client, the game won't show up at all however, if I try to click it again it says that there is a game already running but ther
#1113 [15:53] <Pyro> e is no sign of it anywhere including task manager and I have to use TM to end the process. If I try to run the normal unmodified 1.13.2 client, then it will show me the Mojang box as normal but will not load any further and it says it is not responding.
#1114 [15:53] <mehseenbetter> am i going to be forced to open a new ticket with the id?
#1115 [15:54] <Pyro> If you wish
#1116 [15:54] <urielsalis> ??> Pyro av/adwcleaner
#1117 [15:54] <Absol> Pyro: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1118 [15:54] <Absol> Pyro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1119 [15:54] <Pyro> Thanks
#1120 [15:54] <urielsalis> mehseenbetter, they have some backlog, it might take a while for them to respond
#1121 [15:54] * dadsadasd [webchat@i577A0C6E.versanet.de] has quit. (Quit: webchat.esper.net)
#1122 [15:55] <Capfan67> Pyro, we don't support the optifine client here, but that utility solves most of the "not responding" vanilla client issues.
#1123 [15:55] <Pyro> This happens without the optifine client too
#1124 [15:55] <larapandas> Unas ganas de tirotear escuelas
#1125 [15:55] <larapandas> xdxd
#1126 [15:55] <larapandas> xdxdx
#1127 [15:55] <larapandas> dx
#1128 [15:55] <larapandas> dx
#1129 [15:55] * Absol kicked larapandas from #minecrafthelp (Reason: arapandas :Stop spamming)
#1130 [15:55] <Capfan67> pyro, I understand. Just being clear about the objectives here.
#1131 [15:55] <Pyro> No worries
#1132 [15:56] <mehseenbetter> how long should i expect to wait between email responses? i responded to them at 12:00 pm, 5 hrs after they initially messaged me
#1133 [15:56] <Capfan67> mehseenbetter, Bear in mind that Customer Service is based out of Sweden, and it's 11:PM there.
#1134 [15:57] <mehseenbetter> which means i responded at 6pm
#1135 [15:57] <mehseenbetter> so after office hrs
#1136 [15:57] <mehseenbetter> damn
#1137 [15:57] <urielsalis> mehseenbetter, yes
#1138 [15:57] <mehseenbetter> i was so punped to have my account back
#1139 [15:57] * Pyro [webchat@host86-167-183-222.range86-167.btcentralplus.com] has quit. (Client Quit)
#1140 [15:57] <mehseenbetter> been waiting half a year
#1141 [15:57] <Capfan67> mehseenbetter, With your transaction ID, you're on the home stretch. Have faith.
#1142 [15:58] <mehseenbetter> my friends started a server 3 weeks ago and im missing out :(
#1143 [15:58] <mehseenbetter> well at least i can take solace in the fact i get it tomorrow fo sho
#1144 [15:58] <mehseenbetter> cheers lads
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#1147 [16:00] <MareDek> How to fix it?
#1148 [16:00] * Pyro [webchat@host86-167-183-222.range86-167.btcentralplus.com] has joined #minecrafthelp
#1149 [16:00] <Pyro> Was told to download Malwarebytes and have restarted PC
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#1151 [16:01] <urielsalis> Pyro, try to play now
#1152 [16:01] <Pyro> Will do
#1153 [16:01] * Embeo [webchat@host81-155-186-83.range81-155.btcentralplus.com] has joined #minecrafthelp
#1154 [16:02] <Pyro> Seems to have cleaned things up, thank you :)
#1155 [16:03] <Capfan67> Pyro, Great to hear. Enjoy!
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#1162 [16:43] * Juan [webchat@131-221-169-90.livretelecom.net.br] has joined #minecrafthelp
#1163 [16:43] * xEpicChamp [webchat@206.225.134.195] has joined #minecrafthelp
#1164 [16:43] <Juan> Matos
#1165 [16:43] <Juan> Mata
#1166 [16:44] <Juan> Fa
#1167 [16:44] <ba7888b72413a16a> Juan: ?
#1168 [16:44] <xEpicChamp> Why am I getting a 403 error on accounts.mojang? I'm also getting an error logging in saying "cannot connect to server" on the minecraft launcher
#1169 [16:44] <Juan> Matos babosa
#1170 [16:45] <Juan> O histórico da conversa com a minha namorada
#1171 [16:45] <ba7888b72413a16a> ??> xEpicChamp tools/hjt
#1172 [16:45] <Absol> xEpicChamp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1173 [16:45] <Absol> xEpicChamp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1174 [16:45] <ba7888b72413a16a> ^ this tool will determine if there's anything trying to intercept the login servers
#1175 [16:45] * liam0 [webchat@host-92-1-252-72.as43234.net] has joined #minecrafthelp
#1176 [16:46] * Juan [webchat@131-221-169-90.livretelecom.net.br] has quit. (Client Quit)
#1177 [16:46] <xEpicChamp> Will do, give me a few, thanks for the links
#1178 [16:48] <xEpicChamp> https://paste.ubuntu.com/p/CpYKjHqNQG/
#1179 [16:49] <ba7888b72413a16a> hmm
#1180 [16:49] <ba7888b72413a16a> xEpicChamp: when you go to accounts.mojang.com, does the URL have "HTTPS"
#1181 [16:50] <ba7888b72413a16a> if not, what happens when you add HTTPS (instead of HTTP)?
#1182 [16:50] <xEpicChamp> no https it goes straight to accounts.mojang.com
#1183 [16:50] <Capfan67> ba7888b72413a16a, xEpicChamp appears to be behind a VPN.
#1184 [16:50] <xEpicChamp> Dashlane VPN.
#1185 [16:50] <xEpicChamp> Ill log out of it
#1186 [16:51] <ba7888b72413a16a> yeah that would be my next suggestion
#1187 [16:51] <ba7888b72413a16a> 403 error is probably how mojang blocks certain VPNs
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#1190 [16:52] <johnyger> hello
#1191 [16:52] * Michaelll [webchat@wnpgmb016qw-ppp-2-12.dynamic.bellmts.net] has quit. (Client Quit)
#1192 [16:52] * xEpicChamp [webchat@206.225.134.195] has quit. (Quit: webchat.esper.net)
#1193 [16:52] <liam0> Hey, I'm on ubuntu and just installed the minecraft launcher. After it runs, when I click the `Play` button. It starts downloading v1.13.2. After a while the download dies with `Failed to download file, the file contents differ from what was expected. shuniji.ogg`. The logs ( https://paste.ubuntu.com/p/W3ssxCXgYP/ ) talk about an invalid checks
#1194 [16:52] <liam0> um / hash mismatch. Any ideas on how to progress/investigate?
#1195 [16:53] * xEpicChamp [webchat@c-98-213-101-65.hsd1.in.comcast.net] has joined #minecrafthelp
#1196 [16:53] <Capfan67> liam0, Hi.
#1197 [16:53] <johnyger> can anyone help me
#1198 [16:53] <johnyger> ?
#1199 [16:53] <ba7888b72413a16a> liam0: I hear that's a problem on mojang's side
#1200 [16:53] <Capfan67> liam0, We have received a number of reports of that issue in your region. We think it's a cloud server with a corrupt file.
#1201 [16:53] <Capfan67> liam0, We'll need to wait for Mojang to update the file and sort things out.
#1202 [16:53] <xEpicChamp> I disabled dashlane completely by ending the service in task manager, i am able to connect to mojang
#1203 [16:53] <xEpicChamp> thank you
#1204 [16:54] <ba7888b72413a16a> ??> johnyger ask
#1205 [16:54] <Absol> johnyger: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1206 [16:54] <Absol> johnyger: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1207 [16:54] <ba7888b72413a16a> xEpicChamp: awesome :)
#1208 [16:54] * xEpicChamp [webchat@c-98-213-101-65.hsd1.in.comcast.net] has quit. (Client Quit)
#1209 [16:54] <Lord_Ralex> liam0, so you actually use ubuntu as your OS?
#1210 [16:55] <liam0> Ah right, glad it's known about - I will try again later on then! Thanks +Capfan67 & ba7888b72413a16a
#1211 [16:55] <liam0> I do indeed Lord_Ralex
#1212 [16:56] <Lord_Ralex> neat
#1213 [16:56] <Lord_Ralex> can you do the following for me
#1214 [16:56] <Lord_Ralex> dig A resources.download.minecraft.net
#1215 [16:56] <Lord_Ralex> in the terminal
#1216 [16:56] <Lord_Ralex> want to see what resource servers you are hitting, to see if it's a bad cache somewhere
#1217 [16:56] <johnyger> hello i am an old minecraft player .recently i decided to connect to my acc and i cant. i know my email and when i press forgot my password it doesn't sent my nothing . and this email exists because when i am trying to make a new acc it says email already exists
#1218 [16:56] <Capfan67> johnyger, have you checked your spam/junk folders?
#1219 [16:56] <johnyger> yeap
#1220 [16:57] <Capfan67> johnyger, So, you're just not receiving system emails from MOjang?
#1221 [16:57] <Capfan67> johnyger, If you're not receiving system emails from Mojang, you'll need to contact their customer support:
#1222 [16:57] <Capfan67> ??> johnyger account/send-email
#1223 [16:57] <Absol> johnyger: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1224 [16:57] <Absol> johnyger: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1225 [16:57] <johnyger> nope when i press forgot my password it doesnt send me nothing
#1226 [16:58] <Capfan67> johnyger, Here are some possible reasons why that might be happening: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1227 [16:58] <liam0> Lord_Ralex here you go :) https://paste.ubuntu.com/p/ZhFgNQdJYx/
#1228 [16:58] <Capfan67> johnyger, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account.
#1229 [16:58] <Lord_Ralex> liam0, hmm, already tested those i think, let me try again
#1230 [16:59] <johnyger> i dont remeber my transaction id it is 10 years sice i bought the acc
#1231 [16:59] <Capfan67> ??> johnyger account/trans-id
#1232 [17:00] <Absol> johnyger: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1233 [17:00] * Ethan [webchat@pool-71-120-182-50.nrflva.fios.verizon.net] has joined #minecrafthelp
#1234 [17:00] <liam0> Lord_Ralex I will be around for the next hour or so if you need me to check more things
#1235 [17:01] <johnyger> thnks for the help see you
#1236 [17:01] * johnyger [webchat@athedsl-08642.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#1237 [17:01] <Lord_Ralex> liam0, do you know how to edit your host file?
#1238 [17:01] * Ethan [webchat@pool-71-120-182-50.nrflva.fios.verizon.net] has quit. (Client Quit)
#1239 [17:02] <liam0> should be able to figure it out, what change should I make?
#1240 [17:03] <Lord_Ralex> what i'd like for you to do, is for each IP in that dig command we did (they start with 54.239), update your host file to have resources.download.minecraft.net point to that
#1241 [17:03] <Lord_Ralex> then use the following: wget -qO- https://resources.download.minecraft.net/fd/fd8db6a4ceb400e6abafb2a6b3ac53d871910b42 | sha1sum
#1242 [17:03] <Lord_Ralex> i'd want to see the result for all 4 ips
#1243 [17:03] <Lord_Ralex> (i am leaving work now, so will be gone for about 20)
#1244 [17:18] * anony [webchat@135-23-125-167.cpe.pppoe.ca] has joined #minecrafthelp
#1245 [17:18] <anony> Hello I'm having an error that disconnects me from every server "Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of -1446892229 is below server threshold of 256"
#1246 [17:36] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1247 [17:48] * Insaitoo [webchat@cpe-69-206-128-194.hvc.res.rr.com] has joined #minecrafthelp
#1248 [17:48] <Insaitoo> hello
#1249 [17:49] <Insaitoo> My minecraft is so laggy meanwhile I have a rx 580 and a ryzen 5 2600x
#1250 [17:49] <Insaitoo> how can i fix
#1251 [17:52] * Vuchh [webchat@CPEac202e781773-CMac202e781770.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1252 [17:52] <Vuchh> Hello
#1253 [17:52] <Vuchh> i need help with my account
#1254 [17:53] <Vuchh> the account name is: justincvucicevic
#1255 [17:53] <Vuchh> i purchased the account about 6 years ago and that is why i am not able to figure out what email i used when i purchased the game/find my transaction id
#1256 [17:53] <Vuchh> hoping someone can recover the account for me
#1257 [17:57] * TNT_D [webchat@c-73-178-139-191.hsd1.nj.comcast.net] has joined #minecrafthelp
#1258 [17:57] <TNT_D> Hello! I keep crashing when trying to launch the game. The error reports starts like this: ---- Minecraft Crash Report ----
#1259 [17:57] <TNT_D> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1260 [17:58] <tyteen4a03> Vuchh: when, and how, did you buy MC?
#1261 [17:58] <tyteen4a03> ??> TNT_D win/dxdiag
#1262 [17:58] <Absol> TNT_D: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1263 [17:59] <TNT_D> Thank you, checking that out now
#1264 [18:01] <TNT_D> https://paste.ubuntu.com/p/YTHQDycyjg/
#1265 [18:03] <anony> Any help? "Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of -1446892229 is below server threshold of 256"
#1266 [18:05] <liam0> Lord_Ralex, I was going to wait until you came back but I have to go now. Each of those IPs gave the same sha1sum result - https://paste.ubuntu.com/p/YrTbvxhDg9/
#1267 [18:05] <liam0> Might pop back on tomorrow around a similar time if I can be of more use. Bye!
#1268 [18:07] * lead_pipe23 [~Lead@c-71-59-62-216.hsd1.ga.comcast.net] has quit. (Quit: Bye)
#1269 [18:07] <tyteen4a03> TNT_D: a second
#1270 [18:07] <tyteen4a03> liam0: that looks correct
#1271 [18:07] <tyteen4a03> TNT_D: your graphics card is too old for MC
#1272 [18:07] <tyteen4a03> anony: are you modded?
#1273 [18:07] <anony> not modded at all just vanilla minecraft
#1274 [18:08] <tyteen4a03> anony: what happens when you try to connect to mctest.ae97.net?
#1275 [18:08] <TNT_D> tyteen4a03 strange, it was working fine for quite a while :( I have another graphics card, I'll throw it in there. thank you!
#1276 [18:12] <liam0> tyteen4a03, Lord_Ralex - just tried manually downloading the shuniji.ogg file; when I resume the download of 1.13.2 it completes and runs!
#1277 [18:12] <tyteen4a03> liam0: what's the sha1sum of the file?
#1278 [18:13] * Lord_of_Life_ [~Lord@77.28.169.135] has joined #minecrafthelp
#1279 [18:14] <liam0> sorry when I said shuniji.ogg I meant the fd/fd8db6a4ceb400e6abafb2a6b3ac53d871910b42 object (I'm assuming they're the same)
#1280 [18:14] <liam0> but yeah, the sha1sum is still correct
#1281 [18:15] * Lord_of_Life [~Lord@46.217.196.119] has quit. (Ping timeout: 198 seconds)
#1282 [18:17] <liam0> just nuking my ~/.minecraft dir to see if it still happens
#1283 [18:21] <anony> tyteen4a03 it did not give me the error im still in it
#1284 [18:21] <tyteen4a03> anony: sounds like the servers you are trying to connect to require mods that you don't have
#1285 [18:21] * MonstercatUK [webchat@174.86.70.115.static.exetel.com.au] has joined #minecrafthelp
#1286 [18:22] <liam0> after nuking .minecraft it still fails with the checksum issue for shuniji.ogg
#1287 [18:22] <tyteen4a03> yeah it smells like the CDN borked itself
#1288 [18:23] * MonstercatUK [webchat@174.86.70.115.static.exetel.com.au] has quit. (Client Quit)
#1289 [18:26] <liam0> very weird. In the mean time just doing this as a work around `curl https://resources.download.minecraft.net/fd/fd8db6a4ceb400e6abafb2a6b3ac53d871910b42 > ~/.minecraft/assets/objects/fd/fd8db6a4ce
#1290 [18:26] <liam0> b400e6abafb2a6b3ac53d871910b42`
#1291 [18:27] * Sploigz [webchat@cpc83205-midd18-2-0-cust37.11-1.cable.virginm.net] has joined #minecrafthelp
#1292 [18:27] <liam0> and now I really do have to go. Thanks for all the help!
#1293 [18:27] * dan [webchat@90.254.50.230] has joined #minecrafthelp
#1294 [18:27] <Sploigz> Hello
#1295 [18:28] * anony [webchat@135-23-125-167.cpe.pppoe.ca] has quit. (Quit: webchat.esper.net)
#1296 [18:28] <dan> hello
#1297 [18:28] <Sploigz> Can anyone help me with this issue ive had for a few days now
#1298 [18:28] * websiteviewer [webchat@pool-108-16-18-216.phlapa.fios.verizon.net] has joined #minecrafthelp
#1299 [18:28] <Capfan67> Sploigz, That depends on what the issue is. What do you need help with?
#1300 [18:29] * liam0 [webchat@host-92-1-252-72.as43234.net] has quit. (Quit: webchat.esper.net)
#1301 [18:29] <websiteviewer> i noticed the website says "apt-get install Minecraft.deb" for debian and ubuntu distributions. That's not right, and it won't work. The right command would be "dpkg --install Minecraft.deb".
#1302 [18:29] <Sploigz> My minecraft keeps crashing constantly ive tried everything from disabling vbos to uninstalling MC and restarting my PC
#1303 [18:29] <dan> Anyone know how to fix this
#1304 [18:30] <Sploigz> Nothing will work
#1305 [18:30] <Capfan67> Sploigz, Does it crash immediately when pressing play, or when you do something in particular in-game? Do you get a an error number or description, or just "not responding'?
#1306 [18:30] <dan> https://paste.gg/p/anonymous/e07b4826781245f8b4a3a25900669fa8
#1307 [18:31] <Capfan67> dan, There seems to be some cloud issue today. Lots of users in your immediate area having issues. Hopefully it gets sorted quickly.
#1308 [18:31] <Sploigz> Not responding when i do something like flip down a trapdoor in a modded server or wait a little while and walk around and then ba, i crash
#1309 [18:31] <Sploigz> It hasnt been just for today
#1310 [18:31] <Sploigz> its been happening since the 23rd
#1311 [18:32] <Capfan67> Sploigz, That comment was directed at someone else. Regarding your issue, does the crash produce an error number or description?
#1312 [18:32] <tyteen4a03> websiteviewer: I think it meant apt instead of apt-get
#1313 [18:32] * JEFFHUB113 [webchat@visit.keznews.com] has joined #minecrafthelp
#1314 [18:32] <JEFFHUB113> hi
#1315 [18:33] <Sploigz> Can you explain in more detail?
#1316 [18:33] <Sploigz> Sorry
#1317 [18:33] * dan [webchat@90.254.50.230] has quit. (Quit: webchat.esper.net)
#1318 [18:33] <JEFFHUB113> I cant change my email
#1319 [18:33] <JEFFHUB113> after my friend changed it, i cant change it and im getting error request denied, does it mean i should wait 31 days to change it again?
#1320 [18:33] <Capfan67> Sploigz, So your game crashes. When it crashes, do you get a dialog box showing an error number or an error description? What happens when it crashes?
#1321 [18:34] <Sploigz> It goes back to the launcher and provides me with an error message saying the game crashed we dont know what happened
#1322 [18:34] <Sploigz> Or something like that
#1323 [18:34] <Sploigz> No error just that text
#1324 [18:35] <JEFFHUB113> anyone?
#1325 [18:35] <Capfan67> Sploigz, Ok. Close the game and launcher. Then, run the game and create the error and crash. Once that happens, follow these instructions:
#1326 [18:35] <Capfan67> ??> Sploigz launcher/log-txt
#1327 [18:35] <Absol> Sploigz: We need to see your full launcher log, which is created in the game directory.
#1328 [18:35] <Absol> Sploigz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1329 [18:35] <JEFFHUB113> hi?
#1330 [18:35] <Capfan67> JEFFHUB113, There is a cooldown on email change, but I don't know what that cooldown period is.
#1331 [18:35] <JEFFHUB113> oh i see
#1332 [18:36] <JEFFHUB113> is it more than 30 days?
#1333 [18:36] <Capfan67> JEFFHUB113, That would be the "I don't know what that cooldown period is" part.
#1334 [18:36] <JEFFHUB113> but does that mean i can still change it after soon without contacting mojang?
#1335 [18:37] <JEFFHUB113> but cooldown exist on changing emails eh?
#1336 [18:38] <Capfan67> JEFFHUB113, If you're worried, you can open a ticket with Mojang to get the ball rolling.
#1337 [18:39] <JEFFHUB113> i contacted them already including the transaction id , but i sent them 3 times already
#1338 [18:39] <JEFFHUB113> does it take weeks to get a response?
#1339 [18:39] <Capfan67> JEFFHUB113, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1340 [18:39] <Capfan67> JEFFHUB113, Yes. Weeks.
#1341 [18:39] <Sploigz> https://paste.ubuntu.com/p/wBgrWDGcMD/
#1342 [18:39] <Sploigz> This
#1343 [18:39] * websiteviewer [webchat@pool-108-16-18-216.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1344 [18:39] <Sploigz> I think thats right
#1345 [18:40] <JEFFHUB113> oh damn it would take me months to get a response
#1346 [18:40] <JEFFHUB113> ill just wait for the cooldown if it really exist
#1347 [18:40] <Capfan67> Sploigz, There's no error, crash, or return to the launcher here. Are any files being created in your crash-reports folder?
#1348 [18:41] <Capfan67> Sploigz, In fact, there's no game launch. Are you using the Mojang launcher?
#1349 [18:42] * Maple8 [webchat@d64-180-94-125.bchsia.telus.net] has joined #minecrafthelp
#1350 [18:42] <Capfan67> Sploigz, "Configuration Wurst MC 1" - We do not support hacked clients here.
#1351 [18:42] <JEFFHUB113> capfan67 i sent you a direct message
#1352 [18:43] <Capfan67> JEFFHUB113, Please keep the conversation here. ..and yes, as far as I know there is a cooldown, but I don't know it's duration.
#1353 [18:43] * Maple8 [webchat@d64-180-94-125.bchsia.telus.net] has quit. (Client Quit)
#1354 [18:43] <tyteen4a03> ??> JEFFHUB113 scold/pm
#1355 [18:43] <Absol> JEFFHUB113: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1356 [18:43] <JEFFHUB113> oh ok my bad
#1357 [18:43] <Sploigz> Try that maybe
#1358 [18:43] <Sploigz> https://paste.ubuntu.com/p/CdjZXWcpKF/
#1359 [18:43] <JEFFHUB113> ill wait for the cooldown then,thanks for clarifying my question
#1360 [18:54] * Sploigz [webchat@cpc83205-midd18-2-0-cust37.11-1.cable.virginm.net] has joined #minecrafthelp
#1361 [18:54] <Sploigz> Hello
#1362 [18:55] <Sploigz> Can anyone please reply to me issue
#1363 [18:55] <Sploigz> My'
#1364 [18:58] * Sploigz [webchat@cpc83205-midd18-2-0-cust37.11-1.cable.virginm.net] has quit. (Client Quit)
#1365 [19:39] * mitch [webchat@75-134-198-24.dhcp.vinc.in.charter.com] has joined #minecrafthelp
#1366 [19:43] <mitch> minecraft launcher update logged me out of my account and I can not log back in. I've migrated my account from an old mojang account and log in via username. This is making resetting the password for the *username* difficult. I can still log in with the email I migrated my account to, but that only lets me play in demo mode, saying I have not bough
#1367 [19:43] <mitch> t the game. I know you guys cant help with account issues, but it says you can offer advice, and I didnt know if someone else is having a similar problem.
#1368 [19:44] <mattym> mitch, If you have Migrated, you no longer log in with a username.
#1369 [19:44] * AninhahGames [webchat@b3d13bd7.virtua.com.br] has joined #minecrafthelp
#1370 [19:44] <mitch> weird, thats how I have been logging in
#1371 [19:44] <mattym> mitch, Then you never actually Migrated it.
#1372 [19:46] <mitch> its been a few months, but I could have sworn I migrated it. I can try to migrate again and see what happens
#1373 [19:46] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:7165:a6a6:d40d:ffb0] has joined #minecrafthelp
#1374 [19:46] * rageo [webchat@ip98-180-120-4.ga.at.cox.net] has joined #minecrafthelp
#1375 [19:46] <AninhahGames> When I Will Download the Latest Version of the Error "Could not Save the download. Ca_es.json" Help Me Please Note: I do not speak English I am Brazilian I am using the translator
#1376 [19:47] * FalseFoxes [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 190 seconds)
#1377 [19:47] <mattym> ??> AninhahGames error/download
#1378 [19:47] <Absol> AninhahGames: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1379 [19:47] * AninhahGames [webchat@b3d13bd7.virtua.com.br] has quit. (Client Quit)
#1380 [19:48] <mitch> ok mattym, i just tried again and it says my account has already be migrated
#1381 [19:48] <mattym> mitch, What is your ingame username?
#1382 [19:48] <mitch> AbsoluteDread
#1383 [19:48] * ImAninhah [webchat@b3d13bd7.virtua.com.br] has joined #minecrafthelp
#1384 [19:48] <ImAninhah> Hi My Names Is Ana...Im Have 1 Problem When I Will Download the Latest Version of the Error "Could not Save the download. Ca_es.json" Help Me Please Note: I do not speak English I am Brazilian I am using the translator
#1385 [19:49] <mattym> mitch, Are you sure you migrated to the Mojang account(email) you are trying to log in with. Because if its only showing the demo option, then its not on that account.
#1386 [19:49] <mattym> ??> ImAninhah error/download
#1387 [19:49] <Absol> ImAninhah: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1388 [19:50] <rageo> When i try and run minecraft i get error coded please help,https://paste.ubuntu.com/p/mxp7c7bB8g/
#1389 [19:50] <mitch> mattym, yeah i am sure. I have the "verify account" email from mojang when I added the email in question
#1390 [19:50] <ImAninhah> Sorry I'll redo I'll be back soon I do not understand good English so I'm doing some things wrong
#1391 [19:51] <mattym> ??> mitch win/reinst
#1392 [19:51] <mitch> this just started today after doing the twitch launcher update
#1393 [19:51] <Absol> mitch: You may need to reinstall the locally installed files that Minecraft puts into place.
#1394 [19:51] <Absol> mitch: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1395 [19:51] * edward [webchat@c-174-56-253-27.hsd1.ga.comcast.net] has joined #minecrafthelp
#1396 [19:51] <mitch> i will try that
#1397 [19:51] <mattym> mitch, Does it work in the official Minecraft Launcher?
#1398 [19:51] <mitch> no i got an error last time i think
#1399 [19:51] <mitch> ill try that first, then what absol said
#1400 [19:52] <ImAninhah> Hi
#1401 [19:52] <mattym> mitch, Only try in the official launcher, we do not support 3rd party programs.
#1402 [19:52] <mitch> just tried in the official launcher, no luck, says demo mode
#1403 [19:52] <ImAninhah> I Have 1 Problem For Laucher Official Of Minecraft
#1404 [19:52] <mattym> ImAninhah, Read what Absol sent you.
#1405 [19:53] <ImAninhah> Ok
#1406 [19:53] <mitch> also when i login on mojangs site with this account, it says I have no purchases
#1407 [19:53] <rageo> Can anyone please help me? ive been trying to play for hours and its not working :(
#1408 [19:53] <edward> hello, I purchased minecraft way back in 2011 using my school email at the time (dumb i know) I also used a debit card for a local bank that is no longer in business. I have no idea what my password is/was at all. How can i get access back to my account if i do not have access to that email, or a purchase receipt.
#1409 [19:53] <ImAninhah> Sorry, I told you again, I'm Brazilian.
#1410 [19:53] <mattym> rageo, Download and Install the first option listed under Windows 10 64-Bit listed here https://www.amd.com/en/support/apu/amd-series-processors/amd-a8-series-apu-for-laptops/a8-6410-radeon-r5-graphics
#1411 [19:54] <mattym> edward, You need to contact Mojang and ask.
#1412 [19:54] <mattym> ??> edward account/send-email
#1413 [19:54] <Absol> edward: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1414 [19:54] <Absol> edward: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1415 [19:55] <mitch> absol, i only see 4 files in the .minecraft folder
#1416 [19:55] <ImAninhah> Thank You For Helping Me I Wanted To Play Minecraft But It Gave Error But You Told Me Thank You Even !!
#1417 [19:55] <ImAninhah> Absol Thank You For Helping Me I Wanted To Play Minecraft But It Gave Error But You Told Me Thank You Even !!
#1418 [19:55] <edward> thank you, i did send an email 2 days ago but have not heard back yet. do you know what kind of information they would ask for extra account verification
#1419 [19:55] <mitch> three log files, and a launcher_profiles
#1420 [19:56] <mattym> mitch, Delete anything thats not the saves folder.
#1421 [19:56] <mitch> ok, i see no folder, is that normal?
#1422 [19:56] <mitch> no saves folder i mean
#1423 [19:56] <mattym> mitch, If you have never run it from the official launcher, then there wouldnt be one there
#1424 [19:56] <mitch> gotcha
#1425 [19:57] <mitch> ok, fired it back up and still getting the demo mode
#1426 [19:57] <mattym> edward, Based on when and how you purchased it, I don't believe there are any, but you will need to see what Mojang says.
#1427 [19:58] <mattym> mitch, Are you sure that email has a confirmation of Migration to it, and not just a confirmation a Mojang account was made with it?
#1428 [19:58] <edward> i tried migrating it and i get an error saying the account has allready migrated
#1429 [19:59] <edward> oh sorry that was to mitch
#1430 [19:59] <mitch> its not a confirmation of migration, its just the verify email message
#1431 [19:59] <mattym> mitch, Then double check you have not migrated it to a different email account.
#1432 [20:00] <edward> another question. Is it possible for me to buy a copy of minecraft now, and when mojang gets back to me I would get that copy refunded due to having purchased the game twice
#1433 [20:00] <mattym> edward, No
#1434 [20:00] <rageo> I tried to install it and it said setup has detected a incompatible build. setup will now exit. What did i do wrong? i clicked the first download from the link!
#1435 [20:01] <mattym> rageo, Did you click the first download, in the Windows 10 64-Bit section? Not any of the others?
#1436 [20:01] <edward> thankyou for the help mattym
#1437 [20:02] <rageo> yes, >>>Windows 10 - 32-Bit Edition <<<this right?
#1438 [20:02] <ba7888b72413a16a> rageo: 64 bit if you have a 64 bit CPU (you very likely do)
#1439 [20:03] <mattym> rageo, NO, read what I actually wrote.
#1440 [20:03] <mitch> mattym, i dont have any other accounts with emails from mojang, just the one
#1441 [20:03] <rageo> Sorry i did the 64 just copied the 32 my bad :(
#1442 [20:03] <mattym> mitch, Then you will need to have Mojang sort it out.
#1443 [20:03] <mattym> ??> mitch account/send-email
#1444 [20:03] <Absol> mitch: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1445 [20:03] <Absol> mitch: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1446 [20:03] <ba7888b72413a16a> rageo: yeah that should work
#1447 [20:04] <mitch> ok, i submitted a ticket tonight, thank you for all the help
#1448 [20:04] <mattym> rageo, Make sure you downloaded the correct one, listed under the correct heading.
#1449 [20:04] <rageo> Imma try and download it again 1 sec
#1450 [20:04] * mitch [webchat@75-134-198-24.dhcp.vinc.in.charter.com] has quit. (Quit: webchat.esper.net)
#1451 [20:06] * Bryan_Villasenor [webchat@99-159-17-116.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#1452 [20:07] <Bryan_Villasenor> hello i am afraid my account has been hacked
#1453 [20:07] <mattym> ??> Bryan_Villasenor account/hacked
#1454 [20:07] <Absol> Bryan_Villasenor: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1455 [20:07] <Absol> Bryan_Villasenor: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1456 [20:08] <Bryan_Villasenor> I have tried that before its not one of those problems
#1457 [20:10] <Bryan_Villasenor> hello?
#1458 [20:10] <ba7888b72413a16a> Bryan_Villasenor: you need to contact mojang then
#1459 [20:10] <ba7888b72413a16a> ??> Bryan_Villasenor account/send-email
#1460 [20:10] <Absol> Bryan_Villasenor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1461 [20:10] <Absol> Bryan_Villasenor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1462 [20:10] <Bryan_Villasenor> i did that before but never got a reply from them\
#1463 [20:11] <ba7888b72413a16a> Bryan_Villasenor: how long ago?
#1464 [20:11] <Bryan_Villasenor> a month ago
#1465 [20:11] <rageo> Accept and express install or custom install?
#1466 [20:12] <mattym> rageo, Express is fine
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#1468 [20:20] * eddy [webchat@cpe-142-255-7-71.nyc.res.rr.com] has joined #minecrafthelp
#1469 [20:20] <eddy> im having trouble logging in
#1470 [20:21] <eddy> i made the account a long time ago and no longer remember the email i used fot it
#1471 [20:21] <mattym> eddy, So the account was never Migrated?
#1472 [20:22] <eddy> to be honest i dont know
#1473 [20:22] <eddy> i made the account when i was 13
#1474 [20:22] <eddy> its been a while
#1475 [20:23] <mattym> eddy, If you had a migrated account, you would have been logging in with your email. Did you log in with the email or username?
#1476 [20:23] <eddy> oh then i guess i never migrated
#1477 [20:24] <mattym> eddy, If you were not Migrated, you will need to contact Mojang support.
#1478 [20:24] <mattym> ??> eddy account/send-email
#1479 [20:24] <Absol> eddy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1480 [20:24] <Absol> eddy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1481 [20:24] <eddy> okay see thats another problem i have
#1482 [20:24] * ViciousGrin [webchat@97.102.237.18] has joined #minecrafthelp
#1483 [20:24] <eddy> i dont know or have access to the transaction id
#1484 [20:24] <mattym> ??> eddy account/trans-id
#1485 [20:24] <Absol> eddy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1486 [20:25] <eddy> again not possible
#1487 [20:25] <eddy> all the info i used to make the account has changed
#1488 [20:25] <eddy> i made the account in 2011
#1489 [20:25] <eddy> i dont remember or have anything
#1490 [20:25] <eddy> all i remember is my username and password
#1491 [20:25] <eddy> dont know the emai
#1492 [20:26] <eddy> email
#1493 [20:26] <mattym> eddy, Then I would suggest you try and figure out what email you made it with.
#1494 [20:26] <eddy> okay well this hasnt been any help
#1495 [20:26] <eddy> useless
#1496 [20:26] <ViciousGrin> I just purchased Minecraft from Mojang, I login and it kicks back a crash window and says "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience."
#1497 [20:27] <mattym> ??> ViciousGrin launcher/log
#1498 [20:27] <Absol> ViciousGrin: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1499 [20:30] <ViciousGrin> https://paste.ubuntu.com/p/Zn2kDgRf5h/
#1500 [20:30] <mattym> ??> ViciousGrin win/!
#1501 [20:30] <Absol> ViciousGrin: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#1502 [20:30] <Absol> ViciousGrin: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#1503 [20:33] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has joined #minecrafthelp
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#1505 [20:35] <_JustLiv_> #minecrafthelp Everytime i try to open my minecraft it goes to the mojang screen and then just says "Not Respoonding" Everytime (also it say you game is already running) How can i fix it and please be simple/use simple ways/words
#1506 [20:35] <mattym> ??> _JustLiv_ tools/hjt
#1507 [20:35] <Absol> _JustLiv_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1508 [20:35] <Absol> _JustLiv_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1509 [20:36] <_JustLiv_> @absol i already tried that but it didnt work so i gave up
#1510 [20:36] <ba7888b72413a16a> _JustLiv_: what step failed?
#1511 [20:36] <ba7888b72413a16a> it should open notepad with a bunch of text
#1512 [20:36] <mattym> _JustLiv_, Its not supposed to make anything work. You need to get the resulting log it asks for.
#1513 [20:37] <ViciousGrin> You guys are Legendary! Thank you!
#1514 [20:37] <_JustLiv_> The paste part but i ran it and got the log in another paste bin i didnt understand what i was supposed to do next after i gave the link
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#1516 [20:38] <mattym> _JustLiv_, We need the link.
#1517 [20:38] <_JustLiv_> ok ill run it again
#1518 [20:38] <_JustLiv_> ok ill run it again
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#1520 [20:41] <_JustLiv_> https://pastebin.com/KpeDrbBT This??
#1521 [20:41] <mattym> _JustLiv_, Yes
#1522 [20:41] <ba7888b72413a16a> _JustLiv_: remove McAfee
#1523 [20:41] <mattym> ??> _JustLiv_ av/adwcleaner
#1524 [20:41] <Absol> _JustLiv_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1525 [20:41] <Absol> _JustLiv_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1526 [20:41] <ba7888b72413a16a> ^ and do that
#1527 [20:42] <ba7888b72413a16a> PremierOpinion is what's breaking minecraft, and McAfee needs to be removed because it can also break minecraft
#1528 [20:42] <ba7888b72413a16a> ?? av/mcafee
#1529 [20:42] <Absol> av/mcafee: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#1530 [20:42] <Absol> av/mcafee: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#1531 [20:42] <ba7888b72413a16a> ?? av/mcafee/uninstall
#1532 [20:42] <Absol> av/mcafee/uninstall: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1533 [20:42] <mattym> ba7888b72413a16a, They dont actually have Mcafee installed.
#1534 [20:44] <_JustLiv_> do i unistall premieroption too?
#1535 [20:45] <_JustLiv_> opinion*
#1536 [20:45] <ba7888b72413a16a> _JustLiv_: Yes. ADWCleaner will do that for you
#1537 [20:45] <mattym> _JustLiv_, Thats what ADWcleaner is for
#1538 [20:46] <_JustLiv_> Something popped up on my screen that says Running this app might put your pc at risk and it says dont run....Is the ADWcleaner still running?
#1539 [20:47] <mattym> _JustLiv_, Did you start ADWcleaner yet?
#1540 [20:47] <_JustLiv_> Idk??
#1541 [20:47] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#1542 [20:47] <mattym> _JustLiv_, Its fairly simple, did you or did you not run it yet?
#1543 [20:48] <_JustLiv_> I hit run and that pop up showed up
#1544 [20:48] <ba7888b72413a16a> _JustLiv_: did you get that message from the ADWcleaner download? If so, dismiss it and run
#1545 [20:48] <mattym> _JustLiv_, If you got that error in the browser, run the file directly from where you download it.
#1546 [20:48] <_JustLiv_> It downloaded...was it supposed too?
#1547 [20:49] <mattym> _JustLiv_, Yes
#1548 [20:49] <_JustLiv_> Ok now a something popped up and it says scan now..do i hit it?
#1549 [20:50] <mattym> _JustLiv_, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1550 [20:50] <_JustLiv_> Ok
#1551 [20:50] * Dano0 [webchat@c-73-86-26-214.hsd1.de.comcast.net] has joined #minecrafthelp
#1552 [20:51] <Dano0> yo
#1553 [20:51] <Dano0> i need to know what my email is as i know my username and password, but haven't had to use my email in like 7 years, plus it was my dad's, anyone know how to find out what it is?
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#1555 [20:53] * ba7888b72413a16a is perplexed by how common adware is
#1555 [20:55] <ba7888b72413a16a> I blame softonic and CNET download.com
#1556 [20:57] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has joined #minecrafthelp
#1557 [20:57] <_JustLiv_> Ok! i ran it what's next?
#1558 [20:57] <ba7888b72413a16a> _JustLiv_: test minecraft
#1559 [20:57] <_JustLiv_> Ok!
#1560 [20:57] <ba7888b72413a16a> high likelihood it's fixed
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#1562 [21:00] <ba7888b72413a16a> _JustLiv_: in the future, avoid softonic and CNET download.com. That's likely where PremierOpinion came from
#1563 [21:00] <ba7888b72413a16a> and uncheck all the bundled crap in software installers :)
#1564 [21:00] <_JustLiv_> It Works! Thank you so Much!! and i will thank you also!
#1565 [21:00] <ba7888b72413a16a> awesome :)
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#1567 [21:15] * Rose [webchat@075-183-038-245.res.spectrum.com] has joined #minecrafthelp
#1568 [21:16] <Rose> Hello, I was here a few days ago trying to solve the Error: org.lwjgl.LWJGLException: Pixel format not accelerated problems and I have updated my drivers, re-installed Minecraft, and I have done a system restore and things seem to still not work.
#1569 [21:16] <Rose> It's been almost two weeks now.
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#1572 [21:17] <tyteen4a03> ??> Rose win/dxdiag
#1573 [21:17] <Absol> Rose: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1574 [21:17] <Rose> I have done that already.
#1575 [21:18] <ba7888b72413a16a> Rose: link to the output
#1576 [21:18] <ba7888b72413a16a> in this chat
#1577 [21:20] <Rose> https://paste.ubuntu.com/p/SKrXNMJybg/
#1578 [21:20] <tyteen4a03> ba7888b72413a16a: have a look ^
#1579 [21:23] <tyteen4a03> Rose: a second
#1580 [21:23] <mattym> Rose, Download and Install the file from this page https://www.geforce.com/drivers/results/143231
#1581 [21:24] <Rose> Okay.
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#1584 [21:28] <Rose> Do I download the driver and Geforce? mattym
#1585 [21:28] <mattym> Rose, Install it
#1586 [21:35] <Rose> It said Installer failed
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#1588 [21:35] <mattym> Rose, Any more details than that?
#1589 [21:37] <Rose> NVDIA Geforce Experience: Not Installed HD Audio Driver: Not Installed
#1590 [21:37] <Rose> 3D Vision and Controller Driver: Not Installed Graphics Driver: Failed
#1591 [21:37] <mattym> Rose, Re-run the installer. Choose the Custom Install option. Then check the Clean Install box.
#1592 [21:37] <Chrome> Hi! So I've recently had an urge to get back into minecraft, but for some reason I can't log into my account. My password is not working and I keep trying to reset it, however, I never receive the email for a password reset. I know for a fact that I have an account registered to this email because I just tried to make a new Mojang account with that
#1593 [21:37] <Chrome> email and it said an account already existed. Any suggestions?
#1594 [21:40] <mattym> Chrome, Did you check any spam/junk folders in the email?
#1595 [21:41] <Chrome> Yes, I've checked spam/junk. I found other password reset emails from 2017, but nothing recent.
#1596 [21:41] <mattym> Chrome, You will need to contact Mojang.
#1597 [21:41] <mattym> ??> Chrome account/send-email
#1598 [21:42] <Absol> Chrome: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1599 [21:42] <Absol> Chrome: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1600 [21:42] <Chrome> Ok thanks guys!
#1601 [21:45] <Rose> mattym It said the same thing once again.
#1602 [21:45] <tyteen4a03> mattym: may need OEM
#1603 [21:47] <mattym> Rose, Try with the following driver from Dell instead https://downloads.dell.com/FOLDER04991368M/1/nVIDIA-GeForce-Desktop-Graphics-Driver_74M5C_WIN_23.21.13.9125_A00.EXE
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#1605 [21:48] <Rose> Okay.
#1606 [21:52] <Rose> Do I do custom again and check the box?
#1607 [21:52] <mattym> Rose, Yes
#1608 [21:53] <ba7888b72413a16a> sorry for abandoning, my computer started thrashing so I made beef tacos :P
#1609 [21:53] <Rose> It says the same thing again.
#1610 [21:54] <Rose> Ooo beef tacos.
#1611 [21:54] <mattym> Rose, Do you know if your monitor/display is connected directly to the graphics card, and not the motherboard connector?
#1612 [21:55] <Rose> I'm not completely sure if it is.
#1613 [21:55] <ba7888b72413a16a> that's a good thing to check
#1614 [21:56] <ba7888b72413a16a> wouldn't fully explain the driver installer not working though
#1615 [21:56] <mattym> Rose, This is a rough example of what you are looking for https://support.system76.com/images/desktop-quickstart/back_desktopdiagram.jpg
#1616 [21:57] <Rose> I actually have to go now but, thank you for the help you have given so far. I may come on here another time or so but, until then have a nice day/afternoon/night.
#1617 [21:57] <Rose> I actually have to go now but, thank you for the help you have given so far. I may come on here another time or so but, until then have a nice day/afternoon/night.
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