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#12 [03:37] <Charlieripa> Anyone here that can help me?
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#14 [04:46] * nite9 [webchat@bb219-74-145-231.singnet.com.sg] has joined #minecrafthelp
#15 [04:49] <nite9> I forgot my password but whenever i request to reset password with my email i receive nothing. My account is still not migrated but when i follow the steps the website says it already is. So when i try to reset my password using the non migrated account method it doesn't work too. Is there anything i can do?
#16 [04:59] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#18 [05:02] <Kizide> When I try and load up minecraft, it crashes and won't allow me onto the game, is there anyway I can solve this issue?
#19 [05:30] * Rokka [webchat@ip-193-169-129-74.Chel.zlattelecom.ru] has joined #minecrafthelp
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#21 [06:02] <Greymagic27> ??> nite9 account/send-email
#22 [06:02] <Absol> nite9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#23 [06:03] <Absol> nite9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#26 [06:20] * DanRocket [webchat@static.vnpt.vn] has joined #minecrafthelp
#27 [06:21] <DanRocket> I've got quite a problem here guys
#28 [06:21] <DanRocket> I tried to reinstall minecraft and have encountered the error "Unable to save download. jna-4.4.0.jar
#29 [06:21] <DanRocket> ' it just pops up time to time
#30 [06:21] <Greymagic27> ??> DanRocket tools/hjt
#31 [06:21] <Absol> DanRocket: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#32 [06:21] <Absol> DanRocket: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#33 [06:23] <DanRocket> https://paste.ubuntu.com/p/CgdqKc5xVr/
#34 [06:24] <Greymagic27> ??> DanRocket av/adwcleaner
#35 [06:24] <Absol> DanRocket: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#36 [06:24] <Absol> DanRocket: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#37 [06:24] <Greymagic27> ??> DanRocket av/malwarebytes
#38 [06:24] <Absol> DanRocket: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#39 [06:24] <Absol> DanRocket: Download it here: https://www.malwarebytes.org/
#40 [06:24] <Absol> DanRocket: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
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#42 [06:28] * DanRocket [webchat@static.vnpt.vn] has joined #minecrafthelp
#43 [06:31] <DanRocket> I've done scanning my computer with the tools given
#44 [06:31] <DanRocket> What's the next step?
#45 [06:34] * Mostafa [webchat@14-203-143-138.static.tpgi.com.au] has joined #minecrafthelp
#46 [06:34] <Mostafa> how to play downloaded maps for minecraft windows 10
#47 [06:39] * Mostafa [webchat@14-203-143-138.static.tpgi.com.au] has joined #minecrafthelp
#48 [06:39] <Mostafa> how to play downloaded maps for minecraft windows 10
#49 [06:48] * Mostafa [webchat@14-203-143-138.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#50 [07:00] * relicantoret [webchat@host14-165-static.62-82-b.business.telecomitalia.it] has joined #minecrafthelp
#51 [07:00] <relicantoret> hi
#52 [07:00] <relicantoret> i have a problem
#53 [07:00] <relicantoret> i created my account a long long time ago
#54 [07:00] <relicantoret> and now i can't rememeber my email address
#55 [07:01] <relicantoret> i only remember the username
#56 [07:01] <relicantoret> and because i dont' have my email i can't find my ID
#57 [07:01] <relicantoret> so how can i do?
#58 [07:01] <Greymagic27> ??> relicantoret account/send-email
#59 [07:01] <Absol> relicantoret: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#60 [07:01] <Absol> relicantoret: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#61 [07:01] <relicantoret> yes but
#62 [07:01] <Greymagic27> In the email, ask them for alternate verification methods
#63 [07:02] <relicantoret> mm ok
#64 [07:02] <relicantoret> i already send them an email
#65 [07:02] <Greymagic27> You'll need to wait for a reply, see: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#66 [07:02] <relicantoret> and told them that i lost my id and only remember my account name
#67 [07:02] <relicantoret> ok thank you, i hope it will be fast, i wanted to play it during my lunch time at work lol
#68 [07:02] * Charlieripa [webchat@62.20.62.209] has joined #minecrafthelp
#69 [07:03] <Charlieripa> Hi, help thanks!
#70 [07:03] <Greymagic27> Charlieripa, Hey, how can we help?
#71 [07:03] <Charlieripa> I need help with my Minecon 2016 cape
#72 [07:03] <Charlieripa> I redeemed my cape but it didnt show up on my profile...
#73 [07:04] <Greymagic27> Charlieripa, Try logging out and back into the launcher
#74 [07:04] <Charlieripa> I have tried that.
#75 [07:04] <Charlieripa> Do you work at Mojang?
#76 [07:04] <Greymagic27> Charlieripa, We are all volunteers here, let me see if I can find anything on that issue for you
#77 [07:04] <Charlieripa> Thanks
#78 [07:05] <Charlieripa> The redeem code worked but the cape doesnt show up..
#79 [07:05] <Charlieripa> Do you have twitter?
#80 [07:05] <Greymagic27> Charlieripa, I do have a twitter, but I don't use it for support stuff
#81 [07:05] <Charlieripa> OK
#82 [07:05] * nite9 [webchat@bb219-74-145-231.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#83 [07:06] <Charlieripa> But we are just going to chat privatly
#84 [07:06] <relicantoret> i send them a pic of my skin, so they can know that i'm premium, is it right?
#85 [07:07] <Greymagic27> relicantoret, Sending them a picture of your skin won't show that you have a account. They need proof of purchase which you can get by asking them for alternate verification methods when you get a reply
#86 [07:07] <Greymagic27> Charlieripa, This is a public chat, sorry
#87 [07:07] <Charlieripa> Its ok
#88 [07:08] <relicantoret> oh ok, cause i rememeber that when i used to play only premium users could have a skin
#89 [07:08] <Charlieripa> I sent an mail on sunday to mojang so when are they going to reply?
#90 [07:08] <Greymagic27> Charlieripa, If you've sent an email that's good. See here for the reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#91 [07:08] <Charlieripa> I've seen that
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#93 [07:14] * aufgegrieft [webchat@HSI-KBW-046-005-000-187.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#94 [07:15] <aufgegrieft> Hallo, ich habe das Spiel gekauft, das Geld wurde per Sofortüberweisung auch gleich abgebucht und dann kam eine Stornierungsemail. Das Geld ist weg wie komme ich nun an mein Spiel?
#95 [07:19] <aufgegrieft> Jemand da?
#96 [07:21] <aufgegrieft> #minecrafthelp jemand da?
#97 [07:28] * Artom9 [webchat@65.red-88-9-13.dynamicip.rima-tde.net] has joined #minecrafthelp
#98 [07:32] * BoyScout [webchat@ip72-213-176-18.ok.ok.cox.net] has joined #minecrafthelp
#99 [07:33] <Artom9> Hola, mi amigo y yo tenemos un problema permanente, es el siguiente: nos bajamos el servidor de minecraft para jugar ambos en un server hosteado por nosotros, el problema yace en que ni el se puede conectar a mi servidor, ni yo al suyo, pero si podemos entrar al nuestro propio. El error que nos aparece es el siguiente: "Internal exception: http://j
#100 [07:33] <Artom9> ava.io.IOException: Se ha forzado la interrupción de una conexión existente por el host remoto."
#101 [07:34] * Temperr12 [webchat@IN-84-15-187-193.bitemobile.lt] has joined #minecrafthelp
#102 [07:34] <Temperr12> Hello i have problem i cant join server and play with my friends
#103 [07:35] <BoyScout> Hello, I am having trouble getting emails from the mojang.com domain. I have attempted to reset the password of my MC account for the last two days and I do not get any email to reset it though I have never had a problem with this account before. As an experiment, I registered a new email on Minecraft.net with the intent of buying the game a second
#104 [07:35] <BoyScout> time, but that domain is not sending a verification email to the gmail account I used, I have checked my spam folders on both email accounts, the emails simply are not being sent.
#105 [07:36] <Greymagic27> ??> BoyScout account/send-email
#106 [07:36] <Absol> BoyScout: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#107 [07:36] <Absol> BoyScout: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#108 [07:37] <BoyScout> I did do that already, but its been 48 hours since I sent it and there has been no response at all and it looks like they are taking a month to respond to emails. This is not specifically acceptable to me as I am not looking to use my minecraft account a month from now.
#109 [07:37] <aufgegrieft> hello i bought the game but only can play demo...
#110 [07:37] <Greymagic27> I agree with you that the reply time isn't good, but they've been catching up with the ammount of emails
#111 [07:38] <Greymagic27> ??> aufgegrieft account/bug/demo
#112 [07:38] <Absol> aufgegrieft: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#113 [07:39] <BoyScout> Also I have no idea where my transaction ID is at this point as I bought Minecraft ages ago, probably through my Paypal, back when it was still being developed, but that aside I can't even buy it again because I am not getting verification emails to my gmail account from the minecraft.net site either. Something appears to be wrong with their sendma
#114 [07:39] <BoyScout> il system
#115 [07:40] <Greymagic27> BoyScout, When they reply you can ask for alternate verification methods :)
#116 [07:41] <BoyScout> Well okay I thought I'd ask in here if verification email/reset email issues are currently common cause a single account issue with email problems is one thing, but I cannot even verify a new account at the moment using a gmail.com email....so something isn't right.
#117 [07:42] <Greymagic27> BoyScout, We do get alot of people who don't recive their password reset emails
#118 [07:44] * Artom9 [webchat@65.red-88-9-13.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#119 [07:44] <BoyScout> Well the password reset is a problem but not even getting a verification email to a new account would indicate to me there is an internal issue. When I sent the help request I did get an auto-mail from help2.mojang.com but that is the only email I have received in regards to any action I have taken
#120 [07:45] <Greymagic27> BoyScout, You'll get a reply when they reach your date on the email form. I wish it was faster for the replies
#121 [07:47] <BoyScout> Well maybe if I @ them on Twitter a few times someone will take a look. Thank you for your help everyone.
#122 [07:47] <Greymagic27> BoyScout, Alright. Good luck on getting your account back
#123 [07:47] * BoyScout [webchat@ip72-213-176-18.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#124 [07:59] * AKTheKnight [sid155133@id-155133.tooting.irccloud.com] has quit. ()
#125 [08:00] * AKTheKnight [sid155133@id-155133.hathersage.irccloud.com] has joined #minecrafthelp
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#128 [08:12] * Firekiller [webchat@90.243.150.155] has joined #minecrafthelp
#129 [08:12] <Firekiller> Hello
#130 [08:12] <Greymagic27> Firekiller, Hi!
#131 [08:12] <Firekiller> I'm having an issue where the launcher won't show when I open it
#132 [08:12] <Greymagic27> Firekiller, Is it open on your taskbar?
#133 [08:13] <Firekiller> It shows in the taskbar (Windows) yeah
#134 [08:13] <Firekiller> And Task Manager and the tabs view
#135 [08:13] <Greymagic27> Firekiller, Hold shift and right click on it, then click maximise
#136 [08:13] <Firekiller> Ooh that's promising
#137 [08:13] <Firekiller> Let me just log in
#138 [08:15] <Firekiller> So far so good :D
#139 [08:15] * Nikey2206 [webchat@ip5f5aeb21.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#140 [08:16] <Firekiller> It's installing the update
#141 [08:16] <Firekiller> as I reinstalled mc
#142 [08:16] <Firekiller> Thanks Greymagic27
#143 [08:17] <Greymagic27> Firekiller, Your welcome!
#144 [08:17] * ExoVxzo [webchat@cust-136-78-111-94.dyn.as47377.net] has joined #minecrafthelp
#145 [08:17] <Firekiller> That was embarrassingly simple (that I didn't think of it before)
#146 [08:17] <Greymagic27> Haha, It
#147 [08:17] <Greymagic27> It's easy to miss*
#148 [08:17] <Firekiller> It's one of these miss the obvious scenarios
#149 [08:17] * ExoVxzo [webchat@cust-136-78-111-94.dyn.as47377.net] has quit. (Client Quit)
#150 [08:17] <Nikey2206> Hi I urgently need help from the support. It's about my mojang account.
#151 [08:17] <Greymagic27> Nikey2206, Hey, what's the issue?
#152 [08:18] <Nikey2206> my account was hacked and my Accountname was changed to Mr_Wolf21
#153 [08:18] <Greymagic27> Nikey2206, Have you sent an email to mojang?
#154 [08:20] <Nikey2206> I would like to have my previous account name again
#155 [08:20] <Nikey2206> yes, however, was on the Internet this can take months to get an answer
#156 [08:21] <Greymagic27> Nikey2206, Your on the right track by emailing mojang, the response times are still a bit backloged due to the christmas holidays still. Here is a page on when you should expect a reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#157 [08:23] <Nikey2206> I have already done that
#158 [08:23] <Nikey2206> can not one accelerate that?
#159 [08:23] <Greymagic27> Nikey2206, Sadly not, They are going very slow I know
#160 [08:25] <Nikey2206> in 20 days I can self change this name
#161 [08:25] <Greymagic27> Nikey2206, Do you still have access to the account then?
#162 [08:26] <Nikey2206> can you possibly see the IP of the hacker logging in so that you can take him to the account?
#163 [08:27] <Greymagic27> Nikey2206, No sorry. We're not mojang and have no control over accounts
#164 [08:28] <Nikey2206> Yes, I have and immediately changed the password and set 3 security questions.
#165 [08:28] <Greymagic27> Nikey2206, That's good
#166 [08:30] * Firekiller [webchat@90.243.150.155] has quit. (Quit: webchat.esper.net)
#167 [08:32] <Nikey2206> If you log in an account from an IP address other than the one you created, can you send a notification to the specified email address in which you can also reset the name within 24 hours of a name change?
#168 [08:32] <Greymagic27> Nikey2206, I don't think so, You have to wait the 30 days
#169 [08:33] <Nikey2206> Please excuse the long writing time
#170 [08:33] <Nikey2206> I have to work with the google translator because unfortunately my english is not that good
#171 [08:33] <Greymagic27> That's fine
#172 [08:35] <Nikey2206> ok anyway thanks for your help.
#173 [08:35] <Nikey2206> I wish you a nice day and hope for the fastest possible feedback :)
#174 [08:35] <Greymagic27> Your welcome. Have a nice day as well :D
#175 [08:35] <Greymagic27> Your welcome. Have a nice day as well :D
#176 [08:35] * Nikey2206 [webchat@ip5f5aeb21.dynamic.kabel-deutschland.de] has left #minecrafthelp
#177 [08:52] * jeltesneek [webchat@52494D20.cm-4-2b.dynamic.ziggo.nl] has joined #minecrafthelp
#178 [08:52] <jeltesneek> Hiya, I would love some help on getting my account back.
#179 [08:52] <Greymagic27> jeltesneek, Hey, Have you emailed mojang?
#180 [08:52] <jeltesneek> Yes I have. After a while I still don't have any response
#181 [08:53] <Greymagic27> jeltesneek, Great. That's the first step to getting it back, when did you send the email?
#182 [08:53] <jeltesneek> This sunday.
#183 [08:53] <jeltesneek> Actually, saturday
#184 [08:54] <Greymagic27> jeltesneek, It's going to take a bit longer due to the backlog they still have. I'd say around 1-2 weeks more. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#185 [08:54] <jeltesneek> Ah alrighty, thanks :D
#186 [08:54] <jeltesneek> I read something about my transaction id or something?
#187 [08:54] <Greymagic27> jeltesneek, Yea, you'll need to grab that, do you need me to send some steps on how you can find it?
#188 [08:55] <jeltesneek> Because, I created my account in around 2013 and I have no clue if I have it somewhere
#189 [08:55] <jeltesneek> Also, cus back then I didn't purchase it.
#190 [08:55] <Greymagic27> ??> jeltesneek account/trans-id
#191 [08:55] <Absol> jeltesneek: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#192 [08:55] <Greymagic27> See if that helps, if not you can ask them for alternate verification methods
#193 [08:56] <jeltesneek> Alrighty, thank you.
#194 [08:56] <Greymagic27> No problem
#195 [08:57] * jeltesneek [webchat@52494D20.cm-4-2b.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#196 [09:06] * Studabaker1 [webchat@c-76-106-214-202.hsd1.fl.comcast.net] has joined #minecrafthelp
#197 [09:06] * Xeyame [~Xeyame@server-h6vby7.xeya.me] has joined #minecrafthelp
#198 [09:06] <Studabaker1> Hello. My issue is kinda complicated
#199 [09:07] <Greymagic27> Studabaker1, Hey, what's the issue?
#200 [09:08] <Studabaker1> Is there ANY possibility to find out what email is connected to the Minecraft user name Studabaker1. I have not logged in in a long time and forgot
#201 [09:08] <Greymagic27> ??> Studabaker1 account/forgot-email
#202 [09:08] <Absol> Studabaker1: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#203 [09:08] <Greymagic27> See if that's any help :D
#204 [09:08] <Studabaker1> cause it will not give me the option to use user name to log in. and its an old email so no recovery option
#205 [09:09] <Studabaker1> Tried lol
#206 [09:09] <Greymagic27> Studabaker1, In that case you'll need to email mojang:
#207 [09:09] <Studabaker1> even talked to Microsoft about the @hotmail used. and all the recovery emails for the ones I told them are not mine
#208 [09:09] <Studabaker1> I did
#209 [09:09] <Studabaker1> still waiting on a reply
#210 [09:09] <Studabaker1> few days ago lol
#211 [09:10] <Greymagic27> Studabaker1, Alright. I'd estimate 1-2 weeks for a reply due to the backlog. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#212 [09:15] <Studabaker1> ok
#213 [09:15] <Studabaker1> o I do remember when enjin came out. is it possible its connected to my mc account?
#214 [09:15] <Greymagic27> I don't think so, no
#215 [09:15] <Studabaker1> I looked everywhere on my enjin but cant find
#216 [09:15] <Studabaker1> ok
#217 [09:16] <Studabaker1> hmmmmm
#218 [09:16] <Studabaker1> my MC user name, if I rebuy MC am I able to still use it?
#219 [09:16] <Greymagic27> Studabaker1, No. It will still be linked to your other account
#220 [09:17] <Studabaker1> been trying to figure this out for days lmao. driving me crazy and don't want to rebuy it
#221 [09:17] <Studabaker1> sense I had it sense release
#222 [09:18] * selllek [webchat@187.63.223.51] has joined #minecrafthelp
#223 [09:19] <selllek> hi?
#224 [09:19] <Greymagic27> selllek, Hey
#225 [09:19] <Studabaker1> well thank you for you assistance. I know how frustrating MC players can be
#226 [09:19] <Greymagic27> Studabaker1, Haha, it's no problem
#227 [09:19] * Studabaker1 [webchat@c-76-106-214-202.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#228 [09:20] <selllek> Greymagic27 My minecraft account has been hacked what do i do?
#229 [09:20] <Greymagic27> selllek, Have you sent an email to mojang?
#230 [09:20] * amberlea84 [webchat@c-68-83-6-220.hsd1.nj.comcast.net] has joined #minecrafthelp
#231 [09:20] <selllek> yeap
#232 [09:21] <Greymagic27> selllek, Good, your on the right track. Now you'll need to wait for a reply which can take 1-2 weeks due to backlog
#233 [09:21] <selllek> I sent it 1 month ago :/
#234 [09:22] <Greymagic27> selllek, Do you know the exact date?
#235 [09:22] <selllek> 1 min
#236 [09:22] <Greymagic27> selllek, The date of the email, like the 1st of February. 26th of January. That sort of date
#237 [09:23] <selllek> 10/02 03:54
#238 [09:23] <selllek> I sent again
#239 [09:23] <selllek> in 26th
#240 [09:23] <Greymagic27> selllek, They are replying to cases sent on the 3rd right now, yours will be up soon. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#241 [09:24] <selllek> ok thx
#242 [09:24] <selllek> ok thx
#243 [09:24] * selllek [webchat@187.63.223.51] has left #minecrafthelp
#244 [09:24] <amberlea84> Hey, I need help, someone is trying to log into my account.
#245 [09:25] <Greymagic27> amberlea84, Hey, how so?
#246 [09:25] <amberlea84> I figured it out because I got an email saying that someone was trying to change my security questions.
#247 [09:25] <Greymagic27> amberlea84, Have you changed your account details since this email?
#248 [09:26] <amberlea84> No, now it's asking me the wrong security questions and I can't log in.
#249 [09:26] <Greymagic27> amberlea84, Have you sent an email to mojang?
#250 [09:27] <amberlea84> Yes, I just emailed them. I also tried to hit the link to change my security questions again, but it wont email me another link, even though my account is still tied to my email.
#251 [09:27] <Greymagic27> amberlea84, Alright great. You'll need to wait for a reply which is sadly 1-3 weeks because of the backlog
#252 [09:27] <amberlea84> I can't figure out why it changed my security questions even though the hacker did not gain access to my email.
#253 [09:29] <Greymagic27> Hackers do some funny things
#254 [09:45] * FalseFoxes [~MyOwnRoad@2601:8c1:180:3bf3:7104:a656:67ee:a7e9] has joined #minecrafthelp
#255 [09:46] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 202 seconds)
#256 [09:47] * Ehanda [webchat@cpe-173-90-65-161.neo.res.rr.com] has joined #minecrafthelp
#257 [09:47] <Ehanda> Hello!
#258 [09:47] <Greymagic27> Ehanda, Hey!
#259 [09:48] <Ehanda> im guessing since this is community based there noway for someone to look into an account
#260 [09:48] <Greymagic27> Ehanda, Yea, We don't hold any powers over accounts. What's the issue with the account?
#261 [09:48] <Greymagic27> anyway*
#262 [09:49] <Ehanda> wife has a minecraft account under and old @aol.com email address that she no longer has access to and she forgot her password
#263 [09:49] <Greymagic27> Ehanda, Have you emailed mojang and ask them to reset the account details?
#264 [09:49] <Ehanda> no yet, was going to see if mojang had chat to talk to someone which brought me here lol, thats next step
#265 [09:50] <Greymagic27> Ehanda, I can give you steps on emailing mojang if it would be of any help
#266 [09:50] <Ehanda> nah, its all good, i can get it, this was just step one
#267 [09:50] <Greymagic27> Ehanda, Alright. Good luck with getting the account back!
#268 [09:51] <Ehanda> thanks man take care
#269 [09:51] * colonelbacon [webchat@ool-44c063c8.dyn.optonline.net] has joined #minecrafthelp
#270 [09:51] * RyanRelish [webchat@95.145.203.15] has joined #minecrafthelp
#271 [09:51] <RyanRelish> getting "Failed to download file, the file contents differ from what was expected. shuniji.ogg"
#272 [09:51] <Greymagic27> RyanRelish, Let's do a scan for anything that could block downloads of your system:
#273 [09:51] <Greymagic27> ??> RyanRelish tools/hjt
#274 [09:51] <Absol> RyanRelish: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#275 [09:51] <Absol> RyanRelish: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#276 [09:51] <Greymagic27> Ehanda, You as well
#277 [09:51] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#278 [09:52] <colonelbacon> i forgot my password and when i request a reset email i never get it
#279 [09:52] * RyanRelish [webchat@95.145.203.15] has quit. (Client Quit)
#280 [09:52] <Greymagic27> ??> colonelbacon account/send-email
#281 [09:52] <Absol> colonelbacon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#282 [09:52] <Absol> colonelbacon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#283 [09:53] <colonelbacon> ok i also don't have access to my transaction id because its on an email account that was deleted. anything i can do about this?
#284 [09:53] <Greymagic27> ??> colonelbacon account/trans-id
#285 [09:54] <Absol> colonelbacon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#286 [09:54] <Greymagic27> colonelbacon, If that isn't of any help. You can ask for alternate verification methods
#287 [09:54] <colonelbacon> ok great
#288 [09:56] * Jemmani [webchat@c-174-58-205-85.hsd1.fl.comcast.net] has joined #minecrafthelp
#289 [09:58] <Jemmani> Hello, i keep getting stuck on loading terrain when trying to connect via lan on a single player game. Then it says connection lost and timed out.
#290 [10:00] <Jemmani> Any help getting me back in game would be much appreciated!
#291 [10:00] <colonelbacon> one last question. after reading: https://help.mojang.com/customer/portal/articles/542001 it said that I may not have my email verified but when I hit the link to re-send the email verification it redirects me to the log in page where I cant log in because I don't know my password. I also changed my email in 2015 can this possibly causing issues wi
#292 [10:00] <colonelbacon> th verification?
#293 [10:05] <colonelbacon> Jemmani try to turn your render distance down before joining
#294 [10:06] <Jemmani> Colonelbacon, I have tried this as well as VBO on/off
#295 [10:18] * colonelbacon [webchat@ool-44c063c8.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
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#297 [10:29] * CrispRedBar [webchat@207.154.196.88] has quit. (Network ban)
#298 [10:39] * gabriel_herique [webchat@residencial-143-202-246-9.cybernet.net.br] has joined #minecrafthelp
#299 [10:40] * gabriel_herique [webchat@residencial-143-202-246-9.cybernet.net.br] has quit. (Client Quit)
#300 [10:43] * Rauleet17premium [webchat@www.iesebre.com] has joined #minecrafthelp
#301 [10:44] <Rauleet17premium> hello
#302 [10:44] <Rauleet17premium> i need help
#303 [10:44] <Greymagic27> Rauleet17premium, Hey, how can we help?
#304 [10:44] <Rauleet17premium> with loggin
#305 [10:44] <Rauleet17premium> do you speak spanish?
#306 [10:44] <Greymagic27> Rauleet17premium, Sadly not. However I can link you to a translator
#307 [10:44] <Rauleet17premium> okey
#308 [10:45] <Greymagic27> http://translate.google.com/
#309 [10:46] <Rauleet17premium> It looks like 2 years ago that I do not enter my account of minecraft that cost me 20 euros and now I try to entarr i nothing first I did not know what email was but now looking I have found my old email that has recoveries of the passwords that I was doing 2 years ago , bie until there well I put in recover password and the email this nothing noth
#310 [10:46] <Rauleet17premium> ing arrives.
#311 [10:47] <Greymagic27> ???> Rauleet17premium account/send-email
#312 [10:47] <Rauleet17premium> ?
#313 [10:47] <Greymagic27> ??> Rauleet17premium account/send-email
#314 [10:47] <Absol> Rauleet17premium: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#315 [10:47] <Absol> Rauleet17premium: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#316 [10:48] <Rauleet17premium> i not understand
#317 [10:48] <Rauleet17premium> con las capturas
#318 [10:48] <Greymagic27> Rauleet17premium, Go here: https://help.mojang.com/customer/portal/emails/new and send email to mojang
#319 [10:48] <Rauleet17premium> okey
#320 [10:49] * Rauleet17premium [webchat@www.iesebre.com] has quit. (Quit: webchat.esper.net)
#321 [10:49] * colonelbacon [webchat@ool-44c063c8.dyn.optonline.net] has joined #minecrafthelp
#322 [10:49] * colonelbacon [webchat@ool-44c063c8.dyn.optonline.net] has quit. (Client Quit)
#323 [10:51] * colonelbacon [webchat@ool-44c063c8.dyn.optonline.net] has joined #minecrafthelp
#324 [10:55] <Jemmani> what is the equiette here? do i keep posting my problem if no one answers?
#325 [10:55] * colonelbacon [webchat@ool-44c063c8.dyn.optonline.net] has quit. (Client Quit)
#326 [10:56] <Greymagic27> Jemmani, Hey, what's the issue?
#327 [10:56] <Jemmani> i keep getting stuck on loading terrain when trying to connect via lan on a single player game. Then it says connection lost and timed out
#328 [10:56] <Jemmani> ive tried render distance, and the VBO
#329 [10:56] <Greymagic27> Ah yes, your forum post
#330 [10:57] <Greymagic27> I'm not exactly sure the process to do to fix this issue, do you mind waiting for another helper to come along who may know the answer?
#331 [10:57] <Jemmani> ill just hang out here, and check the forums often
#332 [10:58] <Jemmani> i can play on other servers, its just when i try to connect on lan
#333 [10:58] <Greymagic27> Just out of interest, did you come here because of my signature or just by google?
#334 [11:00] <Jemmani> i was googling my problem and this page came up and the forums came up also
#335 [11:00] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#336 [11:00] <Greymagic27> Oh ok. I was just curious that's all
#337 [11:03] * herobrine0 [webchat@117.207.209.255] has joined #minecrafthelp
#338 [11:04] <herobrine0> hi
#339 [11:04] <herobrine0> New to Minecraft
#340 [11:05] <herobrine0> using Tlauncher and minecraft 1.13.2, is it possible to play multi-player with friends?
#341 [11:06] <mattym> herobrine0, Buy the game, use the official launcher.
#342 [11:06] <herobrine0> ok.. where do I do that?
#343 [11:06] <mattym> herobrine0, minecraft.net
#344 [11:08] <herobrine0> Ok
#345 [11:08] <herobrine0> I see this: MULTIPLAYER
#346 [11:08] <herobrine0> Realms - Play with up to 10 friends cross-platform, anytime, anywhere on Realms, your own private server that we host for you. Try a free 30-day trial in-app.
#347 [11:08] <herobrine0> So, does that mean multiplayer is only for 30 days?
#348 [11:09] <mattym> herobrine0, No
#349 [11:10] * Jemmani [webchat@c-174-58-205-85.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#350 [11:37] * Eduardo [webchat@fixed-187-189-110-123.totalplay.net] has joined #minecrafthelp
#351 [11:38] <Eduardo> I dont remeber my Minecraft Email address as I bought it about 7 years ago
#352 [11:38] <Eduardo> I can login to minecraft with my username and password, but not my email
#353 [11:40] <Capfan67> ??> Eduardo account/migrate
#354 [11:40] <Absol> Eduardo: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#355 [11:40] <Capfan67> Eduardo, If you don't know your email address, you'll need to contact Mojang Support.
#356 [11:41] <Eduardo> To contact Mojang Support I need my email address :(
#357 [11:41] <Capfan67> Eduardo, No, to contact support you fill out the form and enter your current email address. However, you will likely need your transaction ID.
#358 [11:44] * Eduardo [webchat@fixed-187-189-110-123.totalplay.net] has quit. (Quit: webchat.esper.net)
#359 [11:54] * shinjj [webchat@cpc115882-addl5-2-0-cust796.6-3.cable.virginm.net] has joined #minecrafthelp
#360 [11:54] <shinjj> hey
#361 [11:55] <Capfan67> Hi
#362 [11:55] <shinjj> hey i can't install the game cuz it won't download shuniji.ogg
#363 [11:55] <shinjj> its one of the music files
#364 [11:56] <Capfan67> shinjj, Yes, we've heard reports on that issue since yesterday. We suspect there is a bad file on the cloud server for UK, as the issue is specific to that region.
#365 [11:56] <shinjj> https://paste.gg/p/anonymous/5152c4af56f8409e87bd2af90739fac7
#366 [11:56] <shinjj> ah do you know if there is anything i can do about it
#367 [11:57] <Capfan67> shinjj, Not that I'm aware of. It should sort itself out as soon as Mojang updates the file for that region.
#368 [11:57] <shinjj> oh ok nws, do you have any idea when that may be?
#369 [11:57] <Capfan67> shinjj, I don't know. I haven't seen anything from Mojang on the subject yet.
#370 [11:58] <shinjj> ok cheers for your help
#371 [12:00] * mc123 [webchat@dhcp4-48.chester.ac.uk] has joined #minecrafthelp
#372 [12:00] * shinjj [webchat@cpc115882-addl5-2-0-cust796.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#373 [12:01] <herobrine0> Multiplayer - Play with up to 7 players with a free Xbox Live account online.
#374 [12:01] <Capfan67> herobrine0, That dialog describes the "Bedrock" edition of the game.
#375 [12:01] <herobrine0> Do I create separate account on mojang and then another on XBOX live?
#376 [12:02] <Capfan67> herobrine0, Mojang accounts are for the Java Edition. Java Edition can only play with other Java Edition players. That message you posted was for the Bedrock Edition, where multiplayer also requires a free XBoxLive account.
#377 [12:02] * mc123 [webchat@dhcp4-48.chester.ac.uk] has quit. (Client Quit)
#378 [12:04] <herobrine0> I see..
#379 [12:04] <herobrine0> The Windows 10 edition is significantly cheaper than the Java edition.
#380 [12:05] <Capfan67> herobrine0, That depends. It's priced differently on different platforms.
#381 [12:05] <Capfan67> herobrine0, For Windows 10, both Java Edition and Bedrock Edition are the same price.
#382 [12:08] <herobrine0> hmm.. not sure why but for me the Microsoft store (Windows 10) is about 1/4th cheaper than the Java based
#383 [12:10] <Capfan67> herobrine0, I don't know about your region. For my region (USA), the price is exactly the same ($27 USD)
#384 [12:11] <Greymagic27> For me it's 22.49 whilst java is 17.95
#385 [12:13] <herobrine0> I hope they don't fix the price mismatch :)
#386 [12:14] * blamma1 [webchat@95.145.137.15] has joined #minecrafthelp
#387 [12:14] <Capfan67> herobrine0, Ultimately, the Edition decision should probably revolve around which Edition your friends use. The two Editions *cannot* play together.
#388 [12:16] <herobrine0> correct.
#389 [12:16] * blamma1 [webchat@95.145.137.15] has quit. (Client Quit)
#390 [12:17] <herobrine0> the edition on Google play store is costing just 1/4th of the java edition price of 27 USD
#391 [12:17] <herobrine0> I wonder what is missing in that one..
#392 [12:17] * blamma1 [webchat@95.145.137.15] has joined #minecrafthelp
#393 [12:17] <blamma1> failed to download file, the file contents differ from what was expected. shuniji.ogg
#394 [12:17] <Capfan67> herobrine0, Google play store is the Bedrock Edition on Android.
#395 [12:17] <blamma1> any help?
#396 [12:18] <blamma1> "failed to download file, the file contents differ from what was expected. shuniji.ogg" any help on this cant't launch the game
#397 [12:18] <Capfan67> Capfan67, It's the same game. ..this should be a bit of a warning about the Bedrock Edition. It's optimized for mobile, even when running on the PC. (designed for touch screen)
#398 [12:18] <Capfan67> blamma1, Yes, we've heard reports on that issue since yesterday. We suspect there is a bad file on the cloud server for UK, as the issue is specific to that region.
#399 [12:18] <blamma1> is there a way to launch the game now or?
#400 [12:19] <Capfan67> blamma1, not that I'm aware of, at least until Mojang fixes the issue with the UK cloud server.
#401 [12:19] <Capfan67> herobrine0, So, purchasing on Google Play would only give you a license for playing on Android devices.
#402 [12:19] <blamma1> is it possible you run the game on a different version or is it all versions?
#403 [12:20] <Capfan67> blamma1, I haven't had anyone who's tested yet to let us know. If you do test, please let us know if it worked.
#404 [12:22] <herobrine0> so, if I buy the Bedrock edition, WIndows 10 version and my friend buys the Bedrock edition, Android version, we cannot pay with each other?
#405 [12:23] <Capfan67> herobrine0, Yes you can. Bedrock Edition can play with Bedrock Edition.
#406 [12:23] <herobrine0> cool
#407 [12:25] <herobrine0> Thank you. I will check more later
#408 [12:25] <herobrine0> have a nice evening.
#409 [12:25] * herobrine0 [webchat@117.207.209.255] has quit. (Quit: webchat.esper.net)
#410 [12:28] * xyz8 [webchat@ppp-94-68-75-255.home.otenet.gr] has joined #minecrafthelp
#411 [12:29] <xyz8> what can i do if i'm having problems logging into the minecraft.net website? as in i fill out my infromation and click on the log in button but nothing happens, and it doesn''t seem to trigger at all
#412 [12:29] <Capfan67> xyz8, Are you able to log into Mojang.com?
#413 [12:30] <xyz8> Yes i just filled the questions there and logged in i guess, idk how that will solve it though
#414 [12:31] <xyz8> i've wanted to log in so that i can purchace minecraft
#415 [12:31] <Capfan67> xyz8, The question was designed to determine if you have account issue, or a browser issue.
#416 [12:32] <Capfan67> xyz8, So, the trouble is, nothing happens when you click on the very large "login" button. I've had reports of this from a number of people recently, so I strongly suspect some browser addon.
#417 [12:32] <Capfan67> Have you tried a different browser?
#418 [12:33] <xyz8> Nah haven't, I wll rn. Didn't think about it since I'm using Chrome and I don't meet these kinda issues generally
#419 [12:33] <xyz8> will*
#420 [12:36] <xyz8> Just used 2 different ones, still facing the same issue
#421 [12:37] <Capfan67> xyz8, Again, people end up here with this issue a few times each day. Usually working through their browsers (Edge, IE, Firefox, Chrome), eventually one will work, though not always the same one. Worst case, you should be able to interact with the buttons your mobile device.
#422 [12:38] <Capfan67> xyz8, Hopefully, Mojang will be able to surround which software/browser addon is causing the issue.
#423 [12:39] <xyz8> Alright, thanks anyway
#424 [12:39] <xyz8> Have a nice day!
#425 [12:40] * Adners [webchat@va-67-233-106-141.dhcp.embarqhsd.net] has joined #minecrafthelp
#426 [12:40] <Adners> so, if somebody migrated my account there is no way to get it back until support gets to my ticket, correct?
#427 [12:40] <Adners> I have transaction ID and everything, the queue is just 3 weeks behind
#428 [12:41] <Capfan67> Adners, Sadly, only Mojang can sort things out for you.
#429 [12:42] <Adners> yeah I figured as such, just unfortunate that I am going to have to wait 3 weeks to get access to my account again. I don't really get why they allowed people to change the email address with the migration
#430 [12:43] <Adners> at least without requiring them to verify they own the email account
#431 [12:44] <Capfan67> Adners, It's a pity that so many people didn't migrate their accounts when Mojang implemented the Mojang accounts in 2014. It's never been particularly secure, yet despite their prompting way too many people never migrated.
#432 [12:46] <Adners> fair enough, I know it is my fault this happened too. I just wasn't very active with minecraft at that time. Thanks for your help
#433 [12:46] <Capfan67> Adners, Best of luck with the recovery.
#434 [12:46] * Adners [webchat@va-67-233-106-141.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#435 [12:46] * abdullah [webchat@94.96.69.186] has joined #minecrafthelp
#436 [12:47] <abdullah> hello
#437 [12:47] <abdullah> hello?
#438 [12:47] <Greymagic27> abdullah, Hey, how can we help?
#439 [12:48] <abdullah> Why banned
#440 [12:49] <Greymagic27> abdullah, We can't help with server bans, contact an admin on the server which you were banned on
#441 [12:49] * loginhelp [webchat@dynamic-acs-24-101-244-147.zoominternet.net] has joined #minecrafthelp
#442 [12:50] <abdullah> Do you I appreciate an account
#443 [12:50] <Greymagic27> abdullah, Can you say that again, I don't understand
#444 [12:50] <abdullah> Can I recover an account
#445 [12:50] <loginhelp> So I recently got a new laptop after having my old one for a long time. I tried to re download minecraft but i couldn't remember my password. I then tried to reset it, but the email I used isn't getting a recovery email. Is there anything else I can do?
#446 [12:51] <Greymagic27> abdullah, Your account was stolen?
#447 [12:51] <Greymagic27> ??> loginhelp account/send-email
#448 [12:51] <Absol> loginhelp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#449 [12:51] <Absol> loginhelp: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#450 [12:51] <abdullah> I can not change the password
#451 [12:52] <Greymagic27> Well I've got to go for the day, Hopefully someone can help you abdullah
#452 [12:53] <loginhelp> I purchased minecraft a long long time ago, will i even be able to even find the transaction code?
#453 [12:53] <abdullah> Do not come Messages On Mail
#454 [12:54] <Capfan67> ??> abdullah account/send-email
#455 [12:54] <Absol> abdullah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#456 [12:54] <Absol> abdullah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#457 [12:54] <Capfan67> loginhelp, here's the help page on Transaction IDs. Hopefully it will help you recover it:
#458 [12:54] <Capfan67> ??> loginhelp account/trans-id
#459 [12:54] <Absol> loginhelp: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#460 [12:54] <abdullah> He was lost
#461 [12:54] <Capfan67> abdullah, See that last link on finding your Transaction ID.
#462 [12:55] * Rukabunny [webchat@host213-122-109-45.range213-122.btcentralplus.com] has joined #minecrafthelp
#463 [12:56] <loginhelp> Okay, thank you
#464 [12:56] * Rukabunny [webchat@host213-122-109-45.range213-122.btcentralplus.com] has quit. (Client Quit)
#465 [13:09] <abdullah> lhave Lost
#466 [13:10] <abdullah> Can I retrieve an account?
#467 [13:11] <abdullah> heloo
#468 [13:11] <abdullah> hello
#469 [13:12] <abdullah> hello
#470 [13:16] * liam0 [webchat@host-92-1-251-223.as43234.net] has joined #minecrafthelp
#471 [13:20] * brett [webchat@117.174.21.198.tigernet.wifi.dyn.clemson.edu] has joined #minecrafthelp
#472 [13:20] <brett> I made my Minecraft account in 2012. I also bought the game then, I still have the original email with transaction ID. I migrated my account and signed in the other day to download the Minecraft Windows 10 edition. I looked on my mojang account page for the "Claim" button like so many tutorials say to do (including the official mojang one) but it's
#473 [13:20] <brett> just not there. It also says I don't even own Java edition anymore, which I was playing like a year ago just fine. Anyone know what to do?
#474 [13:21] <tyteen4a03> brett: Minecraft username please?
#475 [13:23] <brett> Brettyoke49
#476 [13:23] <tyteen4a03> brett: do you recognise this username? IX_ENCHI_XX
#477 [13:24] <brett> Doesn't look familiar
#478 [13:25] <brett> Although I will note that my account was migrated in late January without me doing it
#479 [13:25] <tyteen4a03> ??> brett account/hacked
#480 [13:25] <Absol> brett: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#481 [13:26] <Absol> brett: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#482 [13:31] <brett> But I can still sign in to my account on minecraft.net
#483 [13:31] <brett> So I do have control of my account it seems
#484 [13:31] <tyteen4a03> brett: then you'll want to formally migrate the account
#485 [13:32] <tyteen4a03> brett: it may be worth reporting the hacking attempt to Mojang anyway
#486 [13:32] <brett> So I should go through the migration process again? Even though I can sign in with my email?
#487 [13:33] <tyteen4a03> brett: the account was never migrated
#488 [13:33] <tyteen4a03> ??> brett account/migrate/manual
#489 [13:33] <tyteen4a03> ??> brett account/migrate
#490 [13:33] <Absol> brett: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#491 [13:38] <brett> I went through that, it says an account with my email address already exists
#492 [13:38] <brett> so I logged in
#493 [13:38] <brett> The only option is to redeem a gift code or prepaid card
#494 [13:38] <brett> No claim code option since I owned the old version of minecraft
#495 [13:39] <mattym> brett, All that means is you are able to log into a Mojang account. But its not the one someone else migrated your game purchase to.
#496 [13:40] <mattym> brett, You will need to contact Mojang.
#497 [13:40] <mattym> ??> brett account/send-email
#498 [13:40] <Absol> brett: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#499 [13:40] <Absol> brett: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#500 [13:45] * MELLO [webchat@b39fa44d.virtua.com.br] has joined #minecrafthelp
#501 [13:46] <MELLO> why my name isant going i m traing but any name that i put don t go
#502 [13:49] <MELLO> WHY MY NAME ISANT GOING I ALREDY PUT A THOUSAND NAMES AND DONT GO I CANT BUY I DONT NOW WHY#minecrafthelp!
#503 [13:50] * MELLO [webchat@b39fa44d.virtua.com.br] has quit. (Client Quit)
#504 [13:55] * DanViih [webchat@host-187-121-145-65.logtel.net.br] has joined #minecrafthelp
#505 [13:57] <DanViih> How do I repay?
#506 [13:58] <Greymagic27> DanViih, Hey, I can link you on how to get a refund but I'm curious. Why would you like a refund?
#507 [13:59] * Chupakan [webchat@ip-5-172-234-176.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#508 [13:59] <Chupakan> Hello
#509 [13:59] <Greymagic27> Chupakan, Hey, how can we help?
#510 [13:59] <Chupakan> I have a question
#511 [13:59] <Greymagic27> Chupakan, Sure, what is it?
#512 [13:59] <DanViih> Because I try to enter a friend's server and it does not enter, it has a bug
#513 [14:00] <Chupakan> i can't log into Mojang.com
#514 [14:00] <Greymagic27> DanViih, What's the bug?
#515 [14:00] <Greymagic27> Chupakan, Does it produce any sort of error?
#516 [14:00] <DanViih> do not enter friend server
#517 [14:00] <Chupakan> I change my password many times and don't know why i can't log in into mojang
#518 [14:01] <Greymagic27> DanViih, What's the exact message?
#519 [14:01] <Greymagic27> Chupakan, What's the message it gives you?
#520 [14:01] <DanViih> There are two that I try to play, but I can not
#521 [14:01] * cc3 [webchat@174-26-230-77.phnx.qwest.net] has joined #minecrafthelp
#522 [14:01] <Greymagic27> ??> DanViih account/refund
#523 [14:01] <Absol> DanViih: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#524 [14:02] <Greymagic27> That's the link for the refund, however I would like to attempt and sort the problem your having, Can you give me the exact message you receive?
#525 [14:02] * cc3 [webchat@174-26-230-77.phnx.qwest.net] has quit. (Client Quit)
#526 [14:02] <Chupakan> The message in mojang was Error! Unknown e-mail address or password.
#527 [14:02] <DanViih> the message that appears is thus "Could not connect to the world"
#528 [14:02] <Greymagic27> DanViih, When do you get this message/
#529 [14:03] <DanViih> when I try to get into some server
#530 [14:04] <Greymagic27> DanViih, What version are you using? Java edition (bought then downloaded from minecraft.net) or bedrock edition (bought from microsoft store on windows 10)
#531 [14:04] * Corbyn [webchat@135-23-237-182.cpe.pppoe.ca] has joined #minecrafthelp
#532 [14:04] <Corbyn> Hello, is there anyone who can assist me?
#533 [14:04] <Greymagic27> Corbyn, Sure thing! How can we help?
#534 [14:05] <Chupakan> Greymagic27 can you help me please
#535 [14:05] <Greymagic27> Chupakan, Was this after you changed your password a few times?
#536 [14:06] <Corbyn> Well, in short the email account I bought minecraft on got deleted as it was an email we got through a internet server provider. When splitting with them it was deleted which now brings up the issue of how I get back my minecraft account. I know what my old username is but I've been trying to solve this issue for weeks.
#537 [14:06] <DanViih> I'm using a version I bought through google play
#538 [14:06] <Chupakan> yes this was many times maybe i wrote the wrong password I thought but every password what i changed is not working
#539 [14:06] * brett [webchat@117.174.21.198.tigernet.wifi.dyn.clemson.edu] has quit. (Quit: webchat.esper.net)
#540 [14:07] <Greymagic27> DanViih, That would be bedrock, What device is your friend playing on?
#541 [14:07] <Greymagic27> ??> Chupakan account/send-email
#542 [14:07] <Absol> Chupakan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#543 [14:07] <Absol> Chupakan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#544 [14:07] <Greymagic27> ??> Corbyn account/send-email
#545 [14:07] <Absol> Corbyn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#546 [14:07] <Absol> Corbyn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#547 [14:07] <Corbyn> I cannot get the transaction I.D. the email is deleted. I cannot access it
#548 [14:07] <Greymagic27> Corbyn, Ask them for alternate verification methods :)
#549 [14:08] <Corbyn> Alright, thank you.
#550 [14:08] <Chupakan> I write one e-mail to support at 20:55 pm
#551 [14:08] <Greymagic27> DanViih, And can I ask what version you are running?
#552 [14:08] <Greymagic27> Chupakan, Alright great, all you need to do now is wait for a reply. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#553 [14:08] <DanViih> cell phone
#554 [14:09] <Chupakan> Greymagic27 how long?
#555 [14:09] <Greymagic27> Chupakan, Take a look at: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#556 [14:09] <Greymagic27> DanViih, Your friend your playing with is on a cell phone?
#557 [14:09] <Chupakan> Did you have a german support or only english support?
#558 [14:10] <Greymagic27> Chupakan, Only english but I can link to a translator if you need one
#559 [14:10] <DanViih> Version 1.9.0.15
#560 [14:11] <Chupakan> okay i write the e-mail in a german language
#561 [14:11] <Chupakan> is that a problem ?
#562 [14:11] <Greymagic27> Chupakan, I don't think it should be, if it is they will reply and say
#563 [14:11] <DanViih> Yes, just like me.
#564 [14:11] <Greymagic27> DanViih, This bug report is the same issue as yours, right now there isn't any fix: https://bugs.mojang.com/browse/MCPE-36190
#565 [14:13] <Chupakan> Okay i think for now that was my only problem thank you for these support
#566 [14:13] <Greymagic27> Chupakan, Your welcome, Good luck with getting your account back!
#567 [14:13] * Eriqkiller1 [webchat@dyn216-8-170-98.ADSL.mnsi.net] has joined #minecrafthelp
#568 [14:13] <Eriqkiller1> hey
#569 [14:13] <Greymagic27> Eriqkiller1, Hi! How can we help?
#570 [14:14] <Chupakan> Greymagic27 Thanks
#571 [14:14] <Eriqkiller1> Okay so im going to be frank here
#572 [14:14] * Chupakan [webchat@ip-5-172-234-176.multi.internet.cyfrowypolsat.pl] has quit. (Quit: webchat.esper.net)
#573 [14:14] <DanViih> I want the refund
#574 [14:14] <Greymagic27> ??> DanViih account/refund
#575 [14:14] <Absol> DanViih: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#576 [14:14] <Greymagic27> There you are, good luck with the refund!
#577 [14:15] <Eriqkiller1> I've been trying to login into my two minecraft accounts one of them is named eriqkiller1 the other eriqkiller. but you see i used to login with them using that name and their passwords
#578 [14:15] <Eriqkiller1> and so i looked at all my emails and found that i still have the transaction id for the eriqkiller1 account
#579 [14:16] <Greymagic27> Eriqkiller1, It looks like you've not migrated the account, I can link you to a page which will allow you to do so
#580 [14:16] <Eriqkiller1> okay so I've actually tried to migrate my accounts many times but it always says i dont have the right username or pasword
#581 [14:16] <Greymagic27> Eriqkiller1, Have you tried resetting the password?
#582 [14:17] <Eriqkiller1> Like i actually have the transaction id i got when i bought the game in 2011
#583 [14:17] * DanViih [webchat@host-187-121-145-65.logtel.net.br] has quit. (Quit: webchat.esper.net)
#584 [14:17] <Eriqkiller1> Yes i have tried resseting but in order to do that you need the correct email
#585 [14:17] <Eriqkiller1> i have tried using the email i bought the game with but no password reset gets sent to my email
#586 [14:18] <Greymagic27> Eriqkiller1, In that case you'll need to email mojang:
#587 [14:18] <Greymagic27> ??> Eriqkiller1 account/send-email
#588 [14:18] <Absol> Eriqkiller1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#589 [14:18] <Absol> Eriqkiller1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#590 [14:18] <Eriqkiller1> I have but they haven't contacted me back
#591 [14:18] <Greymagic27> The typical response time right now is 1-3 weeks due to the amount of backlog they have
#592 [14:18] <Eriqkiller1> oh ok
#593 [14:18] <Eriqkiller1> i have the transaction id for the eriqkiller1 account but i cant find the email is used for my eriqkiller account
#594 [14:19] <Eriqkiller1> i know the password and username but i don't know the email i used
#595 [14:19] <Eriqkiller1> so i don't know what i would do with that
#596 [14:19] <Greymagic27> Eriqkiller1, You can contact mojang and ask for the details of that account as well if you have the transaction-id
#597 [14:19] <Eriqkiller1> as long as i get one account back ill be happy
#598 [14:19] <Eriqkiller1> okay thanks so i guess ill just wait?
#599 [14:20] <Greymagic27> Eriqkiller1, Yea, I hope you get one of your accounts back
#600 [14:20] <Eriqkiller1> ok thx
#601 [14:20] <Greymagic27> Your welcome!
#602 [14:20] * fazz [webchat@2.28.103.63] has joined #minecrafthelp
#603 [14:21] <fazz> I can't open minecraft
#604 [14:21] <fazz> it's crashing again and again
#605 [14:21] <Greymagic27> ??> fazz launcher/log
#606 [14:21] <Absol> fazz: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#607 [14:25] <fazz> https://paste.ubuntu.com/p/Fy2HC9q7Bh/
#608 [14:25] <Greymagic27> fazz, This has a failed to download error, does it give a name of the file that it fails to download?
#609 [14:26] <fazz> yes it says about shunji.ogg
#610 [14:26] <Greymagic27> Yes, we've heard reports on that issue since tuesday. We suspect there is a bad file on the cloud server for UK, as the issue is specific to that region.
#611 [14:26] <fazz> so what should i do ?
#612 [14:26] <Greymagic27> fazz, You can't do anything. We have to hope mojang can remove this file from the server
#613 [14:27] <fazz> so I need to wait than
#614 [14:27] <Greymagic27> fazz, Yep
#615 [14:27] <fazz> what do you think how long it'll take to recover this file
#616 [14:27] <fazz> it's for my son and he's getting mad on it now
#617 [14:27] <Greymagic27> fazz, I'm not sure, it only appeared yesterday so I wouldn't think it will be long until they realise somethings gone wrong
#618 [14:28] <fazz> so will just sit back and wait
#619 [14:28] <Greymagic27> fazz, Yep, that's all we can do until they fix this error
#620 [14:28] <fazz> Ok Thanks for you time and help
#621 [14:28] <fazz> cheers and have a nice day
#622 [14:28] * fazz [webchat@2.28.103.63] has quit. (Quit: webchat.esper.net)
#623 [14:28] * Vee [webchat@S010664777dab2e33.vs.shawcable.net] has joined #minecrafthelp
#624 [14:33] <Vee> Hi, so I live in Canada and I am trying to buy Minecraft for my mother, who lives in germany. When I go to the minecraft.net website and go to buy as a digital code, it sends me to amazon.com. I tried getting it there but bacuse I dont live in the states it wont let me buy the game. So I tried amazon.ca and there it tells me the game is not availab
#625 [14:33] <Vee> le. Then I went to amazon.de and it tells me almost the same thing that the .com site tells me, and that is that I cant buy the game due to geographical issues. I didnt even get the option to put in my moms address because it tells me I cant sent it as a gift. I have been meaning to do this for months and now I have the money ready and cant even bu
#626 [14:33] <Vee> y her the present. Why cant I buy it as a gift and what should I do now?
#627 [14:37] <tyteen4a03> Vee: do you have a Canadian credit card?
#628 [14:38] <Vee> I dont have a credit card, I had to buy a 50dollar visa gift card
#629 [14:38] <tyteen4a03> Vee: yep that's not going to work
#630 [14:38] <Vee> so does that mean i wont ever be able to buy the game?
#631 [14:38] <tyteen4a03> Vee: your current best bet would be to buy the card from a physical store, or load up the contents of the visa card to a PayPal account, then pay with the PayPal balance
#632 [14:39] <tyteen4a03> Vee: or, use a bank-issued credit/debit card
#633 [14:39] <Vee> oh, okay. thank you!
#634 [14:49] * Monkeym00 [webchat@host86-186-88-174.range86-186.btcentralplus.com] has joined #minecrafthelp
#635 [14:50] <Monkeym00> ive tried to log in but my password says its invalid and when I reset my password and then put the correct one in
#636 [14:52] <Monkeym00> and also it says error to meny password reset attempts
#637 [14:52] <mattym> ??> Monkeym00 login/throttle
#638 [14:52] <Absol> Monkeym00: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#639 [14:52] <Absol> Monkeym00: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#640 [14:53] <Monkeym00> ok ill try that thanks
#641 [14:53] * Pixondu [webchat@186-226-47-68.interline.net.br] has joined #minecrafthelp
#642 [14:53] <Pixondu> hi
#643 [14:53] <Pixondu> i need help
#644 [14:53] <Pixondu> i cant use a nick
#645 [14:53] <Pixondu> and its not taken
#646 [14:54] <Pixondu> says: Taken but not is
#647 [14:54] <mattym> Pixondu, If it says its taken, then it is.
#648 [14:54] <Pixondu> no
#649 [14:54] <Pixondu> my friend change hes nickname
#650 [14:54] <Pixondu> and i place this
#651 [14:54] <Pixondu> but i cant
#652 [14:54] <Pixondu> is not taken
#653 [14:55] <mattym> Pixondu, If the system does not let you use it, then you cannot use it.
#654 [14:55] <Capfan67> Pixondu, So, you're trying to take your friends old name?
#655 [14:55] <Monkeym00> maybe trey to change to replace letters with mumbers
#656 [14:55] <Pixondu> yes Capfan
#657 [14:55] <Capfan67> Pixondu, how many days ago did your friend change the name?
#658 [14:56] <Pixondu> i guess 3-4 days
#659 [14:56] <Capfan67> Pixondu, Mojang will hold the name for 37 days, in case the user wants it back. You have to wait.
#660 [14:57] * Pixondu [webchat@186-226-47-68.interline.net.br] has quit. (Client Quit)
#661 [14:59] * Webchat730 [webchat@31.127.73.210] has joined #minecrafthelp
#662 [14:59] * Espercorn kicked Webchat730 from #minecrafthelp (Reason: ebchat730 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#663 [15:00] * tind [webchat@c83-254-144-111.bredband.comhem.se] has joined #minecrafthelp
#664 [15:00] <tind> Hi
#665 [15:00] <urielsalis> hi tind
#666 [15:00] <tind> ive got an old minecraft account im trying to migrate
#667 [15:00] <tind> i can loggin to the client(game) with my nickname + password
#668 [15:01] <urielsalis> tind, what is your username?
#669 [15:01] <tind> tindron
#670 [15:01] <tind> its not an hotmail
#671 [15:01] <urielsalis> tind, yeah, shows as legacy here
#672 [15:01] <urielsalis> tind, you are trying to migrate it over account.mojang.com/migrate right?
#673 [15:01] <tind> yes
#674 [15:02] <urielsalis> tind, and what message you get?
#675 [15:02] <tind> it sais wrong password or email or username
#676 [15:02] <urielsalis> tind, are you using any VPN?
#677 [15:02] <tind> is the minecraft account email supposed to be the one i bought the account with?
#678 [15:02] <tind> nope
#679 [15:02] <urielsalis> tind, yes
#680 [15:02] <urielsalis> tind, you are sure the password is correct right?
#681 [15:03] <tind> how can i find this adress? ive got 5 emails and tried all 5 of them
#682 [15:03] <tind> the password is the one i use to loggin to the game? then yes 100%
#683 [15:03] <urielsalis> tind, you cant if you dont have a migrated account unfortunately
#684 [15:03] <urielsalis> tind, maybe you are throttled due to trying 5 different emails
#685 [15:03] <urielsalis> ??> tind login/throttle
#686 [15:03] <Absol> tind: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#687 [15:03] <Absol> tind: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#688 [15:04] <tind> well ive tried to do it with days apart
#689 [15:05] <urielsalis> tind, hmm, and what happens if you try from your mobile phone using a data connection(not WIFI)
#690 [15:06] <tind> ill try
#691 [15:06] <tind> thing is though
#692 [15:06] <tind> i tried the forgot your password thing
#693 [15:06] <tind> then tried all 3* emails
#694 [15:07] <tind> and nothing came up on either of them
#695 [15:07] <urielsalis> resetting password is only for migrated accounts
#696 [15:07] <tind> "Forgot your old minecraft pemium account password"
#697 [15:07] <urielsalis> tind, where did you read that?
#698 [15:08] <tind> import your old premium minecraft account
#699 [15:08] <urielsalis> tind, can you give us the url of the page saying that/
#700 [15:08] <urielsalis> tind, can you give us the url of the page saying that?
#701 [15:08] <tind> https://account.mojang.com/migrate/import
#702 [15:08] <tind> then go to forgot password
#703 [15:09] <urielsalis> tind, you cannot use the forgot password flow in your account as its not migrated
#704 [15:09] * Penguin [webchat@ev-esr1-72-49-121-10.fuse.net] has joined #minecrafthelp
#705 [15:10] <Penguin> hello?
#706 [15:10] <tind> but it does not make sense, why would i ask for password for an account that is on the new Mojang website?
#707 [15:11] <urielsalis> tind, its asking you for the username and password of the legacy account
#708 [15:12] <tind> yeah exactly
#709 [15:12] <tind> so if i click forgot password
#710 [15:13] * Penguin [webchat@ev-esr1-72-49-121-10.fuse.net] has quit. (Client Quit)
#711 [15:13] <tind> then it should help me find the password to my legacy account?
#712 [15:13] <tind> and send it to the legacy account email? (the reset of the password)
#713 [15:13] * Penguin [webchat@ev-esr1-72-49-121-10.fuse.net] has joined #minecrafthelp
#714 [15:14] <Penguin> First time using this site, how do I use a pastebin to submit a crash report?
#715 [15:14] * ZyndiiLuke [webchat@16.35.6.51.dyn.plus.net] has joined #minecrafthelp
#716 [15:14] <urielsalis> Penguin, paste the link here
#717 [15:14] <urielsalis> ??> tind account/send-email
#718 [15:14] <Absol> tind: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#719 [15:14] <Absol> tind: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#720 [15:15] <Penguin> https://paste.gg/p/anonymous/ec468ba2fa754ee4ac5dd367da11c1ea
#721 [15:15] <Penguin> thats my crash report. It crashes on startup. help?
#722 [15:16] <tind> its a legacy account i cant find the ID for my account
#723 [15:16] <Capfan67> Penguin, OpenGL errors usually root back to your driver. Let's see what you have installed:
#724 [15:16] <Capfan67> ??> Penguin win/dxdiag
#725 [15:16] <Absol> Penguin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#726 [15:16] <ZyndiiLuke> i am trying to install mine craft and i am getting the same error https://paste.gg/p/anonymous/36f0956cba00486c8a04199dcbd2fd52
#727 [15:17] <Capfan67> ZyndiiLuke, We are seeing that error today in the UK region, and suspect it's a corrupt file on the cloud server there.
#728 [15:17] <Capfan67> ZyndiiLuke, We'll need to wait for Mojang to correct the issue. They've been advised.
#729 [15:17] <urielsalis> Capfan67, bug report?
#730 [15:17] <ZyndiiLuke> ah feels bad man looks like its the waiting game then. thanks for the help anyways
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#732 [15:18] * KingOfTheParrots [webchat@31.127.73.210] has joined #minecrafthelp
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#734 [15:18] <KingOfTheParrots> My minecraft wont download
#735 [15:18] <KingOfTheParrots> it says i can't download shunjiji.ogg
#736 [15:18] <Capfan67> KingOfTheParrots, We are seeing that error today in the UK region, and suspect it's a corrupt file on the cloud server there.
#737 [15:19] <Capfan67> KingOfTheParrots, We'll need to wait for Mojang to correct the issue. They've been advised.
#738 [15:19] <KingOfTheParrots> Okay do you know when i'll be able to download
#739 [15:19] <KingOfTheParrots> thank you
#740 [15:19] <urielsalis> KingOfTheParrots, wait
#741 [15:19] <Capfan67> KingOfTheParrots, I wish I had an ETA. Hopefully soon.
#742 [15:19] <urielsalis> KingOfTheParrots, do you have some time for troubleshooting?
#743 [15:19] <urielsalis> KingOfTheParrots, want to get some reports
#744 [15:20] <KingOfTheParrots> I've only just logged in since 5 years ago
#745 [15:20] <mattym> urielsalis, We already have everything needed.
#746 [15:20] <Penguin> https://paste.gg/p/anonymous/ec468ba2fa754ee4ac5dd367da11c1ea
#747 [15:20] <KingOfTheParrots> okay thank you i'll do that now :)
#748 [15:21] <Penguin> is that it Absol?
#749 [15:21] <KingOfTheParrots> what do i do with it?
#750 [15:21] <mattym> Penguin, You sent the old link.
#751 [15:21] <Penguin> oops
#752 [15:23] <KingOfTheParrots> will people get updated once it has been fixed?
#753 [15:23] <mattym> KingOfTheParrots, It will just work once its fixed.
#754 [15:24] <KingOfTheParrots> okay cool thank you for your help
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#756 [15:24] * User [webchat@scio-198-15-5-54.static.smt-net.com] has joined #minecrafthelp
#757 [15:24] <User> Hello
#758 [15:25] * Penguin [webchat@ev-esr1-72-49-121-10.fuse.net] has joined #minecrafthelp
#759 [15:25] <Penguin> https://paste.gg/p/anonymous/bfb4c9b2ff4941d68ae3f8259fd6e012
#760 [15:25] <Penguin> That it?
#761 [15:25] <User> Hello
#762 [15:25] <User> Penguin?
#763 [15:25] <mattym> Penguin, Yes, one moment.
#764 [15:26] <Penguin> User yes?
#765 [15:26] <User> #minecrafthelp I cannot always login to the Minecraft.net website
#766 [15:26] * tind [webchat@c83-254-144-111.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#767 [15:26] <Penguin> Idk im here for help
#768 [15:26] <User> Me 2
#769 [15:27] <mattym> Penguin, Download and Install the file from this page https://www.geforce.com/drivers/results/143233
#770 [15:27] * User [webchat@scio-198-15-5-54.static.smt-net.com] has quit. (Client Quit)
#771 [15:28] <Penguin> ok its downloading rn ill say when done
#772 [15:28] * oofman [webchat@scio-198-15-5-54.static.smt-net.com] has joined #minecrafthelp
#773 [15:29] <oofman> #minecrafthelp sometimes I cannot log in to the Minecraft website because it won’t log me in, in the launcher it says “could not connect to server”
#774 [15:30] <Capfan67> oofman, are you able to log into Mojang.com?
#775 [15:30] <oofman> No
#776 [15:30] <oofman> It is on a Mac mini btw
#777 [15:30] <Capfan67> oofman, Have you tried a password reset?
#778 [15:30] <oofman> I not say wrong password
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#782 [15:39] <RCH> hellow
#783 [15:39] <tyteen4a03> hi
#784 [15:39] * Penguin [webchat@ev-esr1-72-49-121-10.fuse.net] has joined #minecrafthelp
#785 [15:40] <Penguin> +Mattyb you there? I downloaded the RTX thing. Now what?
#786 [15:40] <RCH> whenever I try to run the Minecraft launcher, I get the error "Unable to launch Minecraft runtime environment"
#787 [15:40] <mattym> Penguin, Did you install it?
#788 [15:40] * Legui [webchat@cpe-181-44-9-86.telecentro-reversos.com.ar] has joined #minecrafthelp
#789 [15:40] <Penguin> lol i thought it was mattyb, and yes.
#790 [15:40] * RCH [webchat@c-73-55-25-204.hsd1.fl.comcast.net] has quit. (Client Quit)
#791 [15:41] <Penguin> did the restart and everything
#792 [15:41] <mattym> Penguin, Try to start the game again.
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#794 [15:41] <Legui> Hey, i just got the io.channel.abstractchannel$annotatedconnectexception error, can someone help me?
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#796 [15:42] <Penguin> mattym it worked. Thank you sooo much, I wish I could pay you. :D
#797 [15:44] * tytytyty [webchat@ool-43539568.dyn.optonline.net] has joined #minecrafthelp
#798 [15:44] <tytytyty> hello, i need a little help
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#803 [15:46] <Alawlor01> Hello, im having downloading minecraft as i keep getting a 'failed to download file, the file content differs from what was expected. Shiniji.ogg
#804 [15:47] <Alawlor01> I asked about this and was told to give it some time
#805 [15:47] <urielsalis> Alawlor01, Known issue in the UK, Mojang has been advised and are working on a fix
#806 [15:47] <Alawlor01> ok
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#814 [16:19] <Chrizz> Hey
#815 [16:19] <Chrizz> I am having issues with my mouse scroll on minecraft version 1.13
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#817 [16:20] <Chrizz> Everytime i scroll 2-3 it only moves to one slot on the hotbar
#818 [16:21] <Chrizz> I don't have this issue on 1.12 where it works fine! And another thing, i can't scroll while holding shift (which is also on 1.13)
#819 [16:22] <Chrizz> What can the issue be?
#820 [16:22] <urielsalis> Chrizz, the shift one sounds like https://bugs.mojang.com/browse/MC-121772
#821 [16:22] <Chrizz> Yeah, im on mac b
#822 [16:23] <urielsalis> Chrizz, grum is assigned to it, so they might be working on it
#823 [16:23] <Chrizz> grum?
#824 [16:23] <urielsalis> Chrizz, he is one of the minecraft devs
#825 [16:23] <Chrizz> Oh okey
#826 [16:23] <urielsalis> Chrizz, and your first issue sounds like https://bugs.mojang.com/browse/MC-123773, how to fix it its there
#827 [16:24] <Chrizz> Is the solution written there?
#828 [16:24] <urielsalis> Chrizz, yep
#829 [16:25] <Chrizz> but
#830 [16:25] <Chrizz> "Adjust the new mouseWheelSensitivity option that has been added to .minecraft/options.txt. In most cases, setting this to 10 will produce a reasonable hotbar behavior"
#831 [16:25] <Chrizz> Didn't work...
#832 [16:25] * Alfredo [webchat@customer-LMM-133-123.megared.net.mx] has joined #minecrafthelp
#833 [16:25] <urielsalis> Chrizz, you modified that with the game closed right?
#834 [16:26] <Alfredo> Hi, any mojang admin online?
#835 [16:26] <Chrizz> yah
#836 [16:26] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#837 [16:26] <Chrizz> I modified it with the game closed
#838 [16:26] <urielsalis> Alfredo, there are no Mojang employees here
#839 [16:26] <Alfredo> I here cuz my account was hacked
#840 [16:26] <urielsalis> Alfredo, this is a community run channel
#841 [16:26] <urielsalis> ??> Alfredo account/send-email
#842 [16:26] <Absol> Alfredo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#843 [16:26] <Absol> Alfredo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#844 [16:26] <urielsalis> Chrizz, 1.13.2 right?
#845 [16:26] <Chrizz> yeah
#846 [16:27] <Chrizz> And 1.13.1, i think
#847 [16:27] <Alfredo> I already send a mail
#848 [16:27] <Chrizz> Let me test
#849 [16:27] <Alfredo> But i dont have response
#850 [16:27] <urielsalis> Alfredo, see the second link for wait times
#851 [16:27] <Alfredo> Okey so
#852 [16:27] <Alfredo> Thank u so much :D
#853 [16:27] <urielsalis> Chrizz, They did update the library that they use for mouse input in 1.13
#854 [16:27] <Alfredo> Ima wait :
#855 [16:27] <Alfredo> Cya
#856 [16:27] <Alfredo> Cya
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#858 [16:28] <Chrizz> What do you mean?
#859 [16:28] <Chrizz> what library?
#860 [16:28] * Neli [webchat@c-73-210-98-171.hsd1.il.comcast.net] has joined #minecrafthelp
#861 [16:28] <urielsalis> Chrizz, the comments say that disabling "smooth scrolling" works for them
#862 [16:28] <urielsalis> it should be in your mouse settings
#863 [16:29] <Chrizz> on mac settings or minecraft?
#864 [16:29] <Neli> Hello! Whenever I log into a server, a message pops up in chat saying "DISCONNECTED: not authenticated with mojang"
#865 [16:30] <urielsalis> Chrizz, mac
#866 [16:30] <urielsalis> Neli, what is your username?
#867 [16:30] <Neli> NeliDearest
#868 [16:31] <urielsalis> ??> Neli launcher/relog
#869 [16:31] <Absol> Neli: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#870 [16:31] <Neli> I got my account from gamestop, and I have had it for about 2 years
#871 [16:31] <Neli> I have tried that
#872 [16:31] <urielsalis> Neli, does it happen in mctest.ae97.net?
#873 [16:31] <Chrizz> Where in the comments does it say that disabling smooth scrolling works?
#874 [16:32] <Neli> What is mctest.ae97.net?
#875 [16:32] <urielsalis> Neli, a minecraft server
#876 [16:32] <urielsalis> Chrizz, you have to click show more
#877 [16:32] <Chrizz> on odler comments?
#878 [16:32] <urielsalis> Chrizz, yes
#879 [16:38] * Chrizz [webchat@c80-217-139-128.bredband.comhem.se] has joined #minecrafthelp
#880 [16:39] <Chrizz> What does this mean: 18w01a
#881 [16:39] <Chrizz> They keep writing it in the comments but i dont understand what it is, is it a mac thing a minecraft thing?
#882 [16:39] <urielsalis> Chrizz, its a snapshot, the first version where they discovered the issue
#883 [16:39] <urielsalis> Chrizz, minecraft version
#884 [16:39] <Chrizz> ohhhhh
#885 [16:39] <Chrizz> So
#886 [16:39] <Chrizz> this scroll problem is still being like "researched" by devs
#887 [16:40] <urielsalis> yes
#888 [16:40] <Chrizz> Thank god
#889 [16:40] <urielsalis> 18w01 means first week of 2018
#890 [16:40] <Chrizz> ohh
#891 [16:40] <Chrizz> I cant find smooth scrolling on mac tho :,D
#892 [16:40] <Chrizz> Tryna find it...
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#895 [16:42] <urielsalis> Chrizz, looks like its a Mouse setting
#896 [16:42] <urielsalis> Chrizz, you are using a Mouse or the trackpad?
#897 [16:42] <Chrizz> mouse
#898 [16:43] <Chrizz> "In macOS, disabling "smooth scrolling" in Logitech Options takes back the desired "one-slot per one-wheel-click" behavior."
#899 [16:43] <Chrizz> But i dont have logitech
#900 [16:43] <urielsalis> Chrizz, the problem is that macOS doesnt tell Minecraft if you are using a mouse or a trackpad
#901 [16:43] <Chrizz> Thats the problem...?
#902 [16:44] <urielsalis> Chrizz, if you are using a mouse, it tells the game "I was just scrolled by 1 unit"
#903 [16:44] <urielsalis> Chrizz, if you use a trackpad, it tells the game "I was just scrolled by 0.1 units"
#904 [16:44] <Chrizz> so it thinks i am scrolling with trachpad
#905 [16:44] <urielsalis> Chrizz, Due to a previous bug, they made it so they multiply whatever they receive from the trackpad by 10, meaning that the game now thinks that you are trying to scroll 10 places
#906 [16:44] <urielsalis> and that breaks some stuff
#907 [16:45] <Chrizz> so...i should try to find smooth scrolling and disable it..?
#908 [16:46] * Chrizz [webchat@c80-217-139-128.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#909 [16:47] <urielsalis> when they leave before you can answer
#910 [16:47] * Chrizz [webchat@c80-217-139-128.bredband.comhem.se] has joined #minecrafthelp
#911 [16:47] <Chrizz> I don't understand why setting it to 10 works for others... but not for me
#912 [16:49] <urielsalis> Chrizz, try setting it to 1
#913 [16:54] * Hello7 [webchat@50-81-98-74.client.mchsi.com] has joined #minecrafthelp
#914 [16:54] <Hello7> hello
#915 [16:54] * Hello7 [webchat@50-81-98-74.client.mchsi.com] has quit. (Client Quit)
#916 [17:00] * Capitalisten [webchat@pool-98-116-57-143.nycmny.fios.verizon.net] has joined #minecrafthelp
#917 [17:01] <Capitalisten> So, I think some VPN I downloaded few months ago that I uninstalled , 2 days after using it, is still stuck on my computer. I need help finding it to get it off my computer.
#918 [17:02] * Art [webchat@host97730011196.direcway.com] has joined #minecrafthelp
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#920 [17:04] <Art> Loading gets to spawn area and then I get this error message: The game crashed whilst mouseclicked event handler
#921 [17:04] <Art> Error: java.lang.IllegalStateException: failed to create a child event loop
#922 [17:05] <Art> This only happened after the recent upcate.
#923 [17:08] * aufgegrieft [webchat@HSI-KBW-046-005-000-187.hsi8.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
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#926 [17:12] <Capfan67> Hi Art
#927 [17:13] * Capitalisten [webchat@pool-98-116-57-143.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#928 [17:13] <Capfan67> Art, I show a couple of possible causes for that error. One is Antivirus and the other is a network issue solved with a JVM Argument.
#929 [17:13] <Capfan67> Art, The latter is easy to test. Would you like to start there?
#930 [17:13] * Alex1 [webchat@c-73-77-164-129.hsd1.tx.comcast.net] has joined #minecrafthelp
#931 [17:14] <Alex1> What do I do if I bought the wrong version of Minecraft
#932 [17:14] <Capfan67> Alex1, I'm not aware of a direct path to exchange licenses. Which Edition did you buy?
#933 [17:15] <Alex1> I bought the Java edition with a prepaid scratch card from GameStop. I wanted to buy the Windows 10 edition where its crossplatform
#934 [17:16] <Capfan67> Alex1, You would need to discuss a return with GameStop. If the card is scratched, I'm not sure how much luck you'll have there.
#935 [17:16] <Art> Yes, thank you.
#936 [17:17] <Alex1> Would a return be possible since I already used the card?
#937 [17:17] <Capfan67> Art, Edit your vanilla minecraft profile. Edit your JVM Arguments. At the end of your existing arguments, add a space and the following: -Djava.net.preferIPv4Stack=true
#938 [17:17] <Capfan67> Alex1, You would need to discuss that with GameStop.
#939 [17:17] <Capfan67> Alex1, You would need to discuss that with GameStop.
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#941 [17:23] * g9 [webchat@87.114.66.181] has joined #minecrafthelp
#942 [17:24] <Art> Total ignorance here. How do I edit jvm arguments?
#943 [17:24] <g9> Im getiing this error wheneveri try download the latest snapshot? Failed to download file, the file contents differ from what was expected. shuniji.ogg
#944 [17:24] <mattym> g9, Its a known issue with users in your region currently. Mojang is aware of it, you will need to wait for them to fix it.
#945 [17:25] <g9> ok
#946 [17:25] <g9> thanks
#947 [17:25] <mattym> Art, On the launcher, click the Launch Options setting, turn on the Advanced Settings option you find there.
#948 [17:25] * g9 [webchat@87.114.66.181] has quit. (Client Quit)
#949 [17:26] <mattym> Art, After you have done that, click on the profile called Latest Release, and you will have the option to turn on then add to the JVM Arguments shown there.
#950 [17:26] * Art [webchat@host97730011196.direcway.com] has quit. (Quit: webchat.esper.net)
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#953 [17:37] * Amerigoware [webchat@140.sub-174-255-147.myvzw.com] has joined #minecrafthelp
#954 [17:38] <Amerigoware> Hello. I'm looking for a place to upload (or post) my Minecraft companion application for Windows to manage worlds and protect them from children.
#955 [17:39] <ba7888b72413a16a> Amerigoware: github?
#956 [17:39] <Capfan67> Amerigoware, We offer technical support for Java Edition client issues here.
#957 [17:39] <ba7888b72413a16a> yeah this is the wrong channel
#958 [17:39] <ba7888b72413a16a> #minecraft for general discussion
#959 [17:39] <Amerigoware> sorry
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#961 [17:49] * Cadentpepita [webchat@c9114c5f.virtua.com.br] has joined #minecrafthelp
#962 [17:50] <Cadentpepita> Hi! Good night. I wanted to request a refund.
#963 [17:50] <Capfan67> ??> Cadentpepita account/refund
#964 [17:50] <Absol> Cadentpepita: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#967 [17:55] <jester> trying to install minecraft after factory reset on PC windows, tells me i cant install due to another installation running, but i cant locate. i only have mcafee running, no other issues. and i can login to minecraft.net ok, just cant install. thanks
#968 [17:56] <Capfan67> jester, That sounds like a Windows Installer issue. Reboot the PC, then try again.
#969 [17:57] <jester> tried that 2 - 3 x same issue
#970 [17:58] <Capfan67> jester, That specific error occurs when Microsoft installer detects another installation process in progress. Perhaps some other software is installing in the background, or Windows updates are installing?
#971 [18:01] <jester> thanks
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#973 [18:01] * DanViih [webchat@host-187-121-145-65.logtel.net.br] has joined #minecrafthelp
#974 [18:02] <troles> At the moment of launching the game jumps error. He tells me that my drivers are outdated. I already tried updating my drivers and doing some things that the launcher recommended. What else can I do? Thank you.
#975 [18:02] <Capfan67> ??> troles win/dxdiag
#976 [18:02] <Absol> troles: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#977 [18:03] <DanViih> Good night, I wanted the refund, because I made the wrong purchase accidentally, and the game is presenting problems
#978 [18:03] * spear [webchat@d207-102-191-24.bchsia.telus.net] has joined #minecrafthelp
#979 [18:04] <DanViih> can you help me?
#980 [18:04] <spear> will their be mouse and keyboard support for ps4 version of minecraft
#981 [18:04] <Capfan67> DanViih, If you're having technical issues, we can try to help you solve them. On the other hand, if you're just interested in the refund, this is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#982 [18:04] <troles> https://paste.ubuntu.com/p/YzY4KsJqPv/
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#984 [18:05] <Capfan67> troles, That system is far below the minimum requirements for Minecraft.
#985 [18:06] <DanViih> I joined the chat here earlier, they gave me the same link and I could not
#986 [18:07] <Capfan67> troles, You can *try* updating the driver, and *maybe* older versions of minecraft might run... For that, you'll need to contact Lenovo support download page.
#987 [18:08] <troles> I forgot to say that I used to play without any problem and now that I format my PC, it gives me this error
#988 [18:08] <Capfan67> troles, Again, you will need to check lenovo support to see what options you have, but we can't support that hardware in this channel as it's below the minimum requirements.
#989 [18:09] <troles> I only play in 1.8
#990 [18:09] <Capfan67> DanViih, Looking back at earlier chat, you were trying to connect to a Java Edition server with the Bedrock Edition from Google Play?
#991 [18:09] <troles> OK thanks
#992 [18:10] <Capfan67> troles, Looking at the Lenovo page, your system only supports Windows 7 & 8.
#993 [18:10] <Capfan67> troles, There is no Lenovo support for Windows 10. This is likely your main issue.
#994 [18:11] <DanViih> Yes, that's it.
#995 [18:11] <troles> I use windows 10
#996 [18:11] <Capfan67> DanViih, You can play with other Bedrock Edition players, but not Java Edition players. If you wish to pursue a refund on an Android device, contact Google Play Support.
#997 [18:12] <Capfan67> troles, I see you have Windows 10 installed. However, Lenovo does not have Windows 10 drivers for your system.
#998 [18:12] <DanViih> I did everything he said, but it did not work.
#999 [18:12] <Capfan67> DanViih, Only Google Play Support can assist you. We are technical support here for the Java Edition Client.
#1000 [18:14] <DanViih> OK thank you!
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#1002 [18:16] <troles> So, would it be a solution to install Windows 8?
#1003 [18:16] <Capfan67> With Windows 8, your Lenovo drivers should install. At that point, you *probably* will be able to run older versions of Minecraft.
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#1006 [18:21] <troles> What I do not understand is that before I played normal and had windows 10, with the difference that I did not format my PC a long time ago and had windows 8 factory
#1007 [18:23] <xXTodorokyChanXx> Hello, so.. today I got a Minecraft redeem card.. and I set up everything and now I am trying to download the game, but it says Error. I am not sure what to do, I was trying to download the Minecraft 1.13 release.
#1008 [18:24] <Capfan67> ??> xXTodorokyChanXx error/download
#1009 [18:24] <Absol> xXTodorokyChanXx: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#1012 [18:36] * Wave [webchat@c-65-50-98-15.hs.gigamonster.net] has joined #minecrafthelp
#1013 [18:37] <troles> Thanks for your help Capfan
#1014 [18:37] <Wave> I just really really really want to access my skin settings but I can't remember my favorite movie and authors last name from when I was 13
#1015 [18:38] <Capfan67> Wave, If you have access to your email account, you can reset your security questions.
#1016 [18:38] <Capfan67> Wave, https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#1017 [18:39] <Wave> Hot damn you are a saint
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#1020 [18:57] * Taki [webchat@184-088-119-102.res.spectrum.com] has joined #minecrafthelp
#1021 [18:57] <Taki> Hello
#1022 [18:57] <Taki> Is anyone online?
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#1026 [19:33] * myeeah7 [webchat@99-90-166-58.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#1027 [19:34] <myeeah7> So i forgot my password as i reset it recently, i have the account logged in so i know my email and username yet it wont send me a reset email. do i have to wait between password resets?
#1028 [19:38] <mattym> myeeah7, Did you check any spam/junk mail folders in your email for it?
#1029 [19:42] * _Amedda [webchat@189-28-201-246-host.tvc.tv.br] has joined #minecrafthelp
#1030 [19:44] <_Amedda> oi
#1031 [19:44] <_Amedda> I already had the username for this account:
#1032 [19:44] <_Amedda> _Milhuzinho
#1033 [19:44] <_Amedda> ySmitt3
#1034 [19:44] <_Amedda> _Amedda
#1035 [19:45] <_Amedda> meu e-mail era o: Kleyyall@hotmail.com
#1036 [19:45] <_Amedda> ( mas eu não lembro mais a senha do e-mail )
#1037 [19:45] <_Amedda> eu paguei minha conta no Boleto faz alguns anos
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#1040 [19:46] * chandler is now known as Guest97388
#1041 [19:47] <Guest97388> Hello I am trying to get back my minecraft account but I bought it so long ago i dont remember the email that was used for the account
#1042 [19:47] <mattym> Guest97388, You will need to contact Mojang support.
#1043 [19:47] <mattym> ??> Guest97388 account/send-email
#1044 [19:47] <Absol> Guest97388: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1045 [19:47] <Absol> Guest97388: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1046 [19:47] <myeeah7> mattym its not in spam either
#1047 [19:48] <mattym> myeeah7, If you dont get a reset email after trying again, you will need to do the same ^ and contact Mojang.
#1048 [19:48] <myeeah7> oh sweet thats what i needed thanks for your help! much appreciated good sir!
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#1051 [20:20] * aDSFASDFADS [webchat@173-24-239-248.client.mchsi.com] has joined #minecrafthelp
#1052 [20:20] <aDSFASDFADS> My game keeps crashing upon joining a server or even a single player world
#1053 [20:21] <aDSFASDFADS> Two days ago I was playing fine
#1054 [20:21] <aDSFASDFADS> now i can barely make it into a game, and if I do, the fps makes it unplayable
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#1057 [20:32] * jack is now known as Guest90552
#1058 [20:33] <Guest90552> i wasnt sent a verification code to set up my account
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#1062 [20:44] <lturnell> i cant connect to my bros minecraft lan world we are both on macs
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#1064 [21:04] * choko_Mozzi_ [webchat@39.118.181.235] has joined #minecrafthelp
#1065 [21:04] <choko_Mozzi_> 저
#1066 [21:04] <choko_Mozzi_> 님들
#1067 [21:04] <choko_Mozzi_> 계시나요
#1068 [21:04] <choko_Mozzi_> hey
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#1071 [21:26] * CLEITON [webchat@138-59-120-30.cliente.sumicity.net.br] has joined #minecrafthelp
#1072 [21:26] <CLEITON> Hello
#1073 [21:29] * AntonBro55 [webchat@c-73-206-50-144.hsd1.tx.comcast.net] has joined #minecrafthelp
#1074 [21:29] * Perplexxed [webchat@xplr-69-168-165-100.xplornet.com] has joined #minecrafthelp
#1075 [21:30] <Perplexxed> yo im having some issues trying to set up a server
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#1078 [21:44] * Beans [webchat@173-19-248-148.client.mchsi.com] has joined #minecrafthelp
#1079 [21:44] <Beans> I need a refund
#1080 [21:46] * Beans [webchat@173-19-248-148.client.mchsi.com] has quit. (Client Quit)
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#1083 [21:54] <michaelvp> I just purchased and entered a minecraft prepaid code, and it has said "placing order" for some time now, is this supposed to happen?
#1084 [21:54] <TrophyBacon> I purchased the City Life world last night and cannot find it anywhere on my device or in my game. I was charged for it. How do I find it
#1085 [21:55] <mattym> TrophyBacon, We do not support the Bedrock versions of the game here.
#1086 [21:55] <mattym> michaelvp, That can sometimes be caused by ad-blockers.
#1087 [21:55] <michaelvp> thx ill try that
#1088 [21:55] <mattym> michaelvp, If you dont have any, you may want to try with a different web browser.
#1089 [21:56] <TrophyBacon> Ok, thank you. Can you please direct me to where I can find some help? I emailed directly and I was sent here. Thanks.
#1090 [21:59] <michaelvp> Do you think if I just let it sit for a while it will eventually go through?
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#1092 [22:00] <AntonBro55> Hey. I need help trying to recover my minecraft account that i bought around 2014. I forgot the password but I remember the username and the email address. Unfortunately. I dont have access to the email account. I recall setting up security questions, if that helps.
#1093 [22:01] <mattym> michaelvp, Usually not the case. Make sure you try a different browser, or turning off any ad-blockers. Let me know if none of that works.
#1094 [22:02] <mattym> AntonBro55, If you dont have the password, and cannot access the email, you will need to contact Mojang support.
#1095 [22:02] <mattym> ??> AntonBro55 account/send-email
#1096 [22:02] <Absol> AntonBro55: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1097 [22:02] <Absol> AntonBro55: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1098 [22:02] <michaelvp> ok ill try that
#1099 [22:04] <AntonBro55> Okay, thank you.
#1100 [22:06] <michaelvp> I've tried it on Chrome and Edge neither have worked
#1101 [22:07] <mattym> michaelvp, Ok, you got passed the part where you made a Mojang account correct?
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#1103 [22:09] <michaelvp> Yep, I'm logged in it asks me what I want my in game name to be, then I type in the code, hit enter, and just says "placing order."
#1104 [22:13] <mattym> michaelvp, Ok, instead log in at account.mojang.com/me And see if you have the option to set a username there.
#1105 [22:15] <michaelvp> Ok I'll try that
#1106 [22:18] <michaelvp> It worked, thanks a ton
#1107 [22:19] <mattym> michaelvp, Excellent, enjoy!
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#1110 [22:59] <michaelvp> I have Minecraft Java Edition, and used the code for free Windows 10 minecraft, I noticed it is the same as the beta, is this supposed to happen?
#1111 [22:59] <Dceased> I am not getting an email to reset my password?
#1112 [22:59] <Dceased> It is not in my spam folder or junk mail or anything
#1113 [23:00] <mattym> Dceased, You will need to contact Mojang to resolve that.
#1114 [23:01] <mattym> ??> Dceased account/send-email
#1115 [23:01] <Absol> Dceased: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1116 [23:01] <Absol> Dceased: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1117 [23:01] <Capfan67> michaelvp, The Windows 10 code links a Bedrock/Windows 10 Edition license to your Microsoft account, and lets you download from the Windows Store. What beta are you referring to?
#1118 [23:02] <michaelvp> In the microsoft store there is a trial edition as well, but is the free game we get with Java edition full
#1119 [23:03] <Capfan67> michaelvp, Yes. Your "Java Edition" win10 code is the full version.
#1120 [23:03] <mattym> michaelvp, Did you own the Java Edition before setting up the account we just helped you with?
#1121 [23:04] <michaelvp> No, I just got it.
#1122 [23:04] <mattym> michaelvp, Then you did not qualify for the Free Windows 10 Edition.
#1123 [23:04] <mattym> michaelvp, That offer ended in October
#1124 [23:04] <michaelvp> Ok, thanks again
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