#1 [00:00] <Matt7> First attempt to log into account in 6 years and I cannot remember my security questions and the reset e-mail isnt coming, any advice?
#2 [00:02] <Matt7> good talk
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#6 [01:09] * Kingkobra55555 [webchat@71-84-168-164.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#7 [01:14] <Kingkobra55555> I'm trying to make a railway into a cave, but my minecarts don't want to go around corners. Like at all. Whenever I try, the minecart just gets pushed back or stops. I've tried using powered rails to get some speed, but it doesn't help at all. I'm using the latest snapshot 19w09a
#8 [02:22] * Milted [webchat@194.153.53.9] has joined #minecrafthelp
#9 [02:24] <Milted> My minecraft doesnt open, I have "activated" it but it doesn't appear on screen. I can't open it
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#12 [02:38] <Sylte7> https://minecraftirc.net/minecrafthelp/landing/
#13 [02:39] <Sylte7> Im trying to use "/fill 322 44 94 422 45 -3 minecraft:air replace #minecraft:stone" but im only getting Unknown block tag 'minecraft:stone'
#14 [02:56] <Sylte7> i worked it out
#15 [02:56] <Sylte7> not sure how
#16 [03:37] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#17 [05:16] * mememiguelo [webchat@237.red-213-97-253.staticip.rima-tde.net] has joined #minecrafthelp
#18 [05:17] <mememiguelo> Hi! i'm trying to reset my password form my old acount but i dont recive the email to reset the password
#19 [05:18] <mememiguelo> I have my transaction code and the email , please, can you help me?
#20 [05:19] * mememiguelo [webchat@237.red-213-97-253.staticip.rima-tde.net] has quit. (Client Quit)
#21 [05:37] * ChloeBadger [webchat@host-92-16-48-42.as13285.net] has joined #minecrafthelp
#22 [05:40] <ChloeBadger> I have just bought Minecraft and am getting this error message when trying to download: Failed to download file, the file contents differ from what was expected. shuniji.ogg
#23 [05:40] <ChloeBadger> I have tried disabling my antivirus and firewall but it has not made a difference. Any help would be appreciated
#24 [05:40] <Capfan67> Hi ChloeBadger
#25 [05:40] <ChloeBadger> Hiya
#26 [05:40] <Capfan67> ChloeBadger, This is a known issue involving the UK cloud server and a bad/corrupt file. Mojang has been informed. We will have to wait for them to correct the file/issue.
#27 [05:41] <ChloeBadger> Okay thanks, do I need to do anything on my end? Like a full uninstall?
#28 [05:41] <Capfan67> ChloeBadger, Nope. As soon as they correct the file, the game will download properly. Nothing to do on your end, except the painful waiting part.
#29 [05:42] <ChloeBadger> No worries, thanks for your help. I guess I will just have to actually work until I can install it :p
#30 [05:42] <Capfan67> ChloeBadger, =)
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#32 [05:52] * jaehyyuu [webchat@pool-71-251-62-117.washdc.east.verizon.net] has joined #minecrafthelp
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#34 [06:05] * Sam [webchat@203.161.103.1.static.amnet.net.au] has joined #minecrafthelp
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#37 [06:44] * tintin250 [webchat@c-71-59-180-154.hsd1.wa.comcast.net] has joined #minecrafthelp
#38 [06:45] <tintin250> I've been trying to reset my password for my account for almost 24 hours now and haven't received the email, I am almost 100% sure my account email hasn't been changed because I would have seen an email telling me that someone is trying to change it. What can I do to resolve this?
#39 [06:46] <Greymagic27> tintin250, Have you checked your spam folder?
#40 [06:46] <tintin250> I've checked all my folders
#41 [06:46] <Greymagic27> ??> tintin250 account/send-email
#42 [06:46] <Absol> tintin250: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#43 [06:46] <Absol> tintin250: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#44 [06:48] * Megabunny [webchat@franklin.soundm.com] has joined #minecrafthelp
#45 [06:48] <tintin250> Is there anyway to get confirmation if an account is linked to my email address?
#46 [06:48] <Megabunny> anyone help me move a realm from JAVA edition to Windows 10 Edition?
#47 [06:48] <Greymagic27> Do you still have access to the email address? tintin250
#48 [06:48] <tintin250> Yes I do
#49 [06:48] <Greymagic27> Megabunny, You can't move a java realm to bedrock sadly
#50 [06:48] <Greymagic27> ??> tintin250 account/forgot-email
#51 [06:48] <Absol> tintin250: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#52 [06:48] <Greymagic27> See if that is of any help
#53 [06:48] <Megabunny> NOOOOOO! okay thanks!
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#55 [06:49] <tintin250> I tried that around like 22 hours ago and still nothing
#56 [06:49] <Greymagic27> tintin250, Alright, Then you will need to contact mojang using the contact information above
#57 [06:50] <tintin250> I last reset my password on the 2nd of January and thats the last email I've gotten so I don't think my email has been changed
#58 [06:50] <Greymagic27> tintin250, I can check if the username of the account has been changed if that will help at all
#59 [06:51] <tintin250> Yea that would
#60 [06:51] <Greymagic27> What's the username?
#61 [06:51] <tintin250> My username could be tintin250 or dashingly
#62 [06:52] <Greymagic27> tintin250, It's not changed from dashingly which is good
#63 [06:53] <tintin250> Makes me just think there is some sort of bug with me not receiving the email, I guess ill double check to make sure I didn't block them from emailing me and contact them
#64 [06:53] <Greymagic27> tintin250, Yea, we've been getting alot of people not receiving emails for resetting passwords
#65 [07:00] <tintin250> Is there a way to get it manually sent?
#66 [07:11] * Specto101 [webchat@183.90.79.12] has joined #minecrafthelp
#67 [07:13] <Specto101> Hey! i purchased minecraft in 2012 and logged back in today after receiving and email saying my account was migrated to mojang. Now I am unable to download minecraft from minecraft.net without the website asking me to purchase the game. Did I miss something? or is this something that can only be solved by mojang behind the scenes?
#68 [07:37] <Greymagic27> tintin250, Sorry. I had to pop off, There isn't anyway you can get the email to send manually, to ask for a reset you'll need to email mojang. I can provide steps to do that if you need them :)
#69 [07:38] <Greymagic27> ??> Specto101 account/send-email
#70 [07:38] <Absol> Specto101: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#71 [07:38] <Absol> Specto101: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#72 [08:43] * FalseFoxes [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 180 seconds)
#73 [08:48] * Wiccat [webchat@focus.kbrm.net] has joined #minecrafthelp
#74 [08:52] <Wiccat> Launcher has been nagging me that there's a new version available - but neither the Minecraft.deb or the Minecraft-beta.deb on the launcher download site has been updated in over a week (two for the beta) - does anyone know where the update is buried?
#75 [08:58] * Minecraft8575 [webchat@host-158.140.180-59.myrepublic.co.id] has joined #minecrafthelp
#76 [08:59] <Minecraft8575> Hello
#77 [08:59] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#78 [08:59] * _Grindelwald [webchat@200.37.205.194] has joined #minecrafthelp
#79 [09:00] <_Grindelwald> Hi
#80 [09:00] <Minecraft8575> Ineed to download minecraft for a new vid!!!!!!!!!
#81 [09:00] <Minecraft8575> Wait...
#82 [09:01] <Minecraft8575> Acttualy my name is minecraft8575. Who is your name??
#83 [09:01] * Amanosama [webchat@static-176-139-75-203.ftth.abo.bbox.fr] has joined #minecrafthelp
#84 [09:01] <urielsalis> Minecraft8575: have you bought Minecraft?
#85 [09:01] <Minecraft8575> No
#86 [09:02] <_Grindelwald> No, I remove .minecraft
#87 [09:02] <_Grindelwald> And I went back to install it, and now I'm not allowed to enter
#88 [09:02] <urielsalis> Minecraft8575: To play Minecraft, you need to buy it from minecraft.net/store
#89 [09:02] <urielsalis> _Grindelwald: what message you get?
#90 [09:02] <Minecraft8575> I WAS BANNEEEDDDDD !!!😠😠😠😠😠😠😠
#91 [09:02] <urielsalis> Minecraft8575: stop the caps
#92 [09:03] <_Grindelwald> What?
#93 [09:03] <Minecraft8575> Ok fine i will be calm
#94 [09:03] <_Grindelwald> Why?
#95 [09:03] <urielsalis> ?? irc/multitasking
#96 [09:03] <Absol> irc/multitasking: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#97 [09:03] <Minecraft8575> Becase i was banned from minecraft and i delete it
#98 [09:04] <urielsalis> Minecraft8575: the username was never registered
#99 [09:04] <urielsalis> Minecraft8575: To play Minecraft, you need to buy it from minecraft.net/store
#100 [09:04] <Minecraft8575> I cant its solved by 99.000 dollars
#101 [09:04] <urielsalis> !kick Minecraft8575 minecraft.net/store
#102 [09:04] * Espercorn kicked Minecraft8575 from #minecrafthelp (Reason: inecraft8575 :(urielsalis) minecraft.net/store)
#103 [09:04] <Amanosama> Hello, i've created a minecraft server to play with my friends in 1.12.2 with mods but when my friends try to connect with the hamachi Ip, they get this "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out" (sorry if i have a bad english)
#104 [09:05] <urielsalis> ??> Amanosama net/hamachi
#105 [09:05] <Absol> Amanosama: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#106 [09:05] <Absol> Amanosama: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#107 [09:05] <Amanosama> Oooh so it's better if i use my own ip address ?
#108 [09:06] <urielsalis> Amanosama: yes
#109 [09:06] <Amanosama> Hmm.. Okay thank you ^^ and if i use my ip address, my friends will not have that error ?
#110 [09:07] * HelpMe420 [webchat@c-5eda70d5.07-381-73746f46.bbcust.telenor.se] has joined #minecrafthelp
#111 [09:07] <HelpMe420> Hello
#112 [09:07] <_Grindelwald> I need help
#113 [09:07] <HelpMe420> help me
#114 [09:07] <Amanosama> Hi
#115 [09:07] <HelpMe420> please
#116 [09:08] * tintin250 [webchat@c-71-59-180-154.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#117 [09:08] <_Grindelwald> Not let me enter Minecraft, I get error
#118 [09:09] <HelpMe420> rip
#119 [09:09] <HelpMe420> I get io.netty thing when join friends server
#120 [09:09] * HelpMe420 [webchat@c-5eda70d5.07-381-73746f46.bbcust.telenor.se] has quit. (Client Quit)
#121 [09:11] <_Grindelwald> What happens is that I eliminated .Minecraft
#122 [09:11] <_Grindelwald> But I reinstalled it, but now will not let me enter
#123 [09:14] * _Grindelwald [webchat@200.37.205.194] has quit. (Quit: webchat.esper.net)
#124 [09:51] * Riak [webchat@185-57-107-95.cust.ansluten.net] has joined #minecrafthelp
#125 [09:52] <Riak> Hi all, Anyone here who can help with an issue redeeming the java version. I keep getting the error 'you need to enter a profile name' When there clearly is one there on the minecraft.net site.
#126 [09:53] <Riak> Also tried on mohang and get the error 'Could not create profle'
#127 [09:53] <Capfan67> Riak, If you log into Mojang.com and look at your account page, do you see a profile name?
#128 [09:54] <Riak> no. just says logged in.. and I have an unredeemed copy
#129 [09:55] <Capfan67> Riak, So, looking at https://account.mojang.com/me and the "Profile Name" field, what do you see?
#130 [09:56] <Riak> 1 sec. I checked settings to see if a name showed and as shes a minor, it needs parental permissions. I've sent the email and will see if thats the issue.
#131 [09:56] <Riak> Thanks for the help so far
#132 [10:00] <Riak> Ok, It appears I have to pay 1 sek to verify I'm an adult but the site doesn't accept any of my cards! The reason I bought a gift card in the first place. Is there any other way I can verify her account.?
#133 [10:02] <Capfan67> Riak, Yes. You can provide parental consent for Realms via a form. Skip to the bottom of this page, and read "Is there an alternate method that does not require a fee?" https://help.mojang.com/customer/portal/articles/1780997-mojang-account-users-under-13
#134 [10:02] <Capfan67> Riak, Note: Mojang support will take a few weeks to respond, so you may not have Realms access in the mean time. However, the game itself should load and run just fine.
#135 [10:03] <Riak> Thanks. any suggestions on why none of my visa's work (UK) based?
#136 [10:04] <Capfan67> Riak, The usual reason is your bank rejecting international purchased (Sweden). Generally, you can call your Credit Card provider and authorize the purchase and/or find out why it was denied.
#137 [10:04] <Riak> thanks. Will try mastercard
#138 [10:06] <Riak> Nope. Ok, thanks. 4 different banks and none of them work. I can't see it being an international issue.(Its sweden) But will call the bank and see
#139 [10:06] <Riak> thanks
#140 [10:06] <tyteen4a03> Riak: tried another browser?
#141 [10:07] <Riak> I'm sure I tried firefox and IE...Will try IE again though
#142 [10:09] * hbryja007 [webchat@46.252.230.1] has joined #minecrafthelp
#143 [10:11] <Riak> No joy there either. Will call bank
#144 [10:11] <hbryja007> hello, my problem is that whenever between cca 17 pm and 23 pm i just cant connect to a private payed server, we have with friends. It is the only server i cant connect in, all the others are running nice.
#145 [10:15] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#146 [10:15] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
#147 [10:22] * Arne_ [webchat@p579519D6.dip0.t-ipconnect.de] has joined #minecrafthelp
#148 [10:23] <Arne_> Hello, I got some Problem's with my Minecraft Account. I forgot my Password and the requested recovery mail does not show up even hours later, can anybody help me?
#149 [10:31] * Arne_ [webchat@p579519D6.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#150 [10:36] <Riak> Back again. I managed to verify myself but still am unable to create a game profile. I get the error 'Could not create profile' thats it
#151 [10:36] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#152 [10:39] * Bob_Marrow [webchat@9.249.9.51.dyn.plus.net] has joined #minecrafthelp
#153 [10:39] <Bob_Marrow> Hi, my minecraft keeps crashing
#154 [10:39] <Greymagic27> Bob_Marrow, Hi, Let's see the cause for the crash:
#155 [10:39] <Greymagic27> ??> Bob_Marrow launcher/log
#156 [10:39] <Absol> Bob_Marrow: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#157 [10:40] <Bob_Marrow> Ok
#158 [10:42] <Bob_Marrow> It just says "An unexpected error has occured and the game has crashed. We're sorry for the inconveniance"
#159 [10:43] <Greymagic27> Bob_Marrow, Follow the log steps I send above :)
#160 [10:43] <Bob_Marrow> I can't it does not create one
#161 [10:43] <Bob_Marrow> Sorry
#162 [10:44] <Bob_Marrow> Not even a file, just as soon as I press the button
#163 [10:44] <Greymagic27> ??> Bob_Marrow launcher/log-txt
#164 [10:44] <Absol> Bob_Marrow: We need to see your full launcher log, which is created in the game directory.
#165 [10:44] <Absol> Bob_Marrow: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#166 [10:44] <Bob_Marrow> Nothing comes up on there
#167 [10:44] <Bob_Marrow> It does not even open
#168 [10:44] <Bob_Marrow> It just crashes and goes poof
#169 [10:45] <Greymagic27> Bob_Marrow, If you follow the first log steps, does it not even produce the game output window when it launches?
#170 [10:45] <Bob_Marrow> No
#171 [10:45] <Bob_Marrow> Greymagic27
#172 [10:46] <Greymagic27> Bob_Marrow, If you go into your .minecraft does it have a folder called 'crash-reports' or even a launcher log file?
#173 [10:46] <Bob_Marrow> No. I re installed it to see if it would fix
#174 [10:46] <Bob_Marrow> And now it does not
#175 [10:46] <Greymagic27> What version are you trying to launch?
#176 [10:47] <Riak> Solved my 'Unable to create profile' error. It appears there must be something with the profile name, even though it was available. I changed the name (longer) and it worked. Thanks all for trying to help.
#177 [10:48] <Greymagic27> Riak, Ah ok. I'm glad it works. I'm not sure if cap and ty are still here so I'll pass on the thanks to them :)
#178 [10:48] <Bob_Marrow> 1.13.2-Optifine_HD_U_E5 - Optifine
#179 [10:48] <Greymagic27> Bob_Marrow, Does it work when you launch normal 1.13.2?
#180 [10:48] <Bob_Marrow> Let me check
#181 [10:48] <Bob_Marrow> How do I change version
#182 [10:49] <Bob_Marrow> Greymagic27
#183 [10:49] <Greymagic27> Bob_Marrow, On the main page of the launcher, there should be the play button and a little green arrow next to it
#184 [10:49] <Bob_Marrow> I see it
#185 [10:49] <Greymagic27> Click that green arrow and you'll see the other profiles you have
#186 [10:49] <Greymagic27> Just click on the profile you want to use
#187 [10:49] * Meep [uid44664@id-44664.charlton.irccloud.com] has joined #minecrafthelp
#188 [10:49] <Greymagic27> I'll have to go shortly, hopefully someone can pick it up when I do
#189 [10:50] * hbryja007 [webchat@46.252.230.1] has quit. (Quit: webchat.esper.net)
#190 [10:50] <Bob_Marrow> kk, I launched it. It did the same thing
#191 [10:50] <Greymagic27> Bob_Marrow, When it crashes, do you get a 'more info' button at all?
#192 [10:50] <Bob_Marrow> Wait, sorry. It worked
#193 [10:50] <Bob_Marrow> It just took a while to launch
#194 [10:50] <Bob_Marrow> I guess I need a new optifine
#195 [10:51] <Bob_Marrow> Thanks :) :) :) :) :)
#196 [10:51] <Greymagic27> Bob_Marrow, Your welcome
#197 [10:51] * Dawson [webchat@mobile-107-77-200-27.mobile.att.net] has joined #minecrafthelp
#198 [10:54] <Dawson> I havent played minecraft/signed into my account in a few months maybe and decided to try it out again, when I went to go login, my skin and name was changed. There is no way I had changed the name myself, and the skin is one ive never seem before, but it was obviously created by a community skin creator, so I believe someone has hacked into my acc
#199 [10:54] <Dawson> ount. My previous name was Cr0llz I believe, and now it is Digi_Yt_ which is something I would have never named myself.
#200 [10:54] * Bob_Marrow [webchat@9.249.9.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#201 [11:16] <clarjon1> well, change your password.
#202 [11:20] * henri [webchat@lns-bzn-59-82-252-135-84.adsl.proxad.net] has joined #minecrafthelp
#203 [11:21] <clarjon1> Go to https://account.mojang.com/login and sign in, then hover your mouse over the My Account menu at the top, and click the Settings option
#204 [11:21] <clarjon1> click Edit next to password, and fill out the form that appears
#205 [11:21] * Dawson [webchat@mobile-107-77-200-27.mobile.att.net] has quit. (Quit: webchat.esper.net)
#206 [11:21] <clarjon1> make sure your password is unique!
#207 [11:21] * CoYoT51 [webchat@190.234.106.249] has joined #minecrafthelp
#208 [11:23] <CoYoT51> Hi! I'm playing MC Win10 version and my score (achievements) is stuck at 0%. My world is survival, no cheats, normal difficulty, basic settings...
#209 [11:23] <CoYoT51> May you help me?
#210 [11:30] * goggleguy [webchat@mail.cdsbeo.on.ca] has joined #minecrafthelp
#211 [11:30] <goggleguy> Is this a bot?
#212 [11:33] <goggleguy> Im trying to get my minecraft account back but i am unable to remember my old email, and i dont have any of my old bank accounts, my parents whom bought me the account have passed away so i cannot get their bank cards.
#213 [11:35] <goggleguy> my account name was goggleguy
#214 [11:43] * CoYoT51 [webchat@190.234.106.249] has quit. (Quit: webchat.esper.net)
#215 [12:09] * goggleguy [webchat@ftp.llgcrcssb.on.ca] has joined #minecrafthelp
#216 [12:09] <goggleguy> hi there
#217 [12:09] * Synchoo [webchat@94.54.232.91] has joined #minecrafthelp
#218 [12:10] <Synchoo> ı want to refund game
#219 [12:10] <Synchoo> my cousin bought this game
#220 [12:10] * goggleguy [webchat@ftp.llgcrcssb.on.ca] has quit. (Client Quit)
#221 [12:17] * Synchoo [webchat@94.54.232.91] has quit. (Quit: webchat.esper.net)
#222 [12:20] * NTAV [webchat@dsl-olubng12-54fa18-206.dhcp.inet.fi] has joined #minecrafthelp
#223 [12:22] <NTAV> Any tips on how to find out what email I've used to create my account?
#224 [12:33] * Syncc [webchat@94.54.232.91] has joined #minecrafthelp
#225 [12:33] <Syncc> refund is possible ?
#226 [12:35] <tyteen4a03> ??> NTAV account/forgot-email
#227 [12:35] <Absol> NTAV: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#228 [12:35] <tyteen4a03> ??> Syncc account/refund
#229 [12:35] <Absol> Syncc: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#230 [12:38] <NTAV> Not going to ask for a refund, I have access to the account via the username and password, cannot just seem to figure out what email it's linked to
#231 [12:38] <NTAV> No it's hopeless to locate any kind of transaction ID
#232 [12:43] <tyteen4a03> ??> NTAV irc/multitasking/!
#233 [12:43] <Absol> NTAV: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#234 [12:43] <Absol> NTAV: Don't respond to messages directed at other people.
#235 [12:43] <tyteen4a03> ??> NTAV account/forgot-email
#236 [12:43] <Absol> NTAV: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#237 [12:44] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#238 [12:44] <tyteen4a03> NTAV: do you mean you use your username to log into MC
#239 [12:44] <NTAV> yes
#240 [12:44] <tyteen4a03> ??> NTAV account/send-email
#241 [12:44] <Absol> NTAV: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#242 [12:44] <Absol> NTAV: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#243 [12:44] <tyteen4a03> NTAV: when, and how, did you purchase MC?
#244 [12:45] <NTAV> in 2011 or 2012 I believe, and via my father
#245 [12:45] <tyteen4a03> NTAV: with a credit card or PayPal?
#246 [12:45] <NTAV> credit card I believe
#247 [12:45] <tyteen4a03> ??> NTAV account/trans-id/skrill
#248 [12:45] <Absol> NTAV: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#249 [12:45] <Absol> NTAV: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#250 [12:46] <NTAV> ah, but I would have to have access to the email address from my purchase
#251 [12:46] <NTAV> which I do not
#252 [12:46] <tyteen4a03> NTAV: email them anyway and ask for alternative verification methods
#253 [12:47] <NTAV> okay, thanks!
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#255 [13:12] * creeper3122 [webchat@173.86.246.9] has joined #minecrafthelp
#256 [13:14] <creeper3122> Hello, I am not receiving my password reset email when I request to reset it. Is there any fix for it? Thank you.
#257 [13:21] * dinjax [webchat@109-226-174-237.cable.swschwedt.net] has joined #minecrafthelp
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#262 [13:30] * Syncc [webchat@94.54.232.91] has quit. (Quit: webchat.esper.net)
#263 [13:32] <dinjax> hi, when I tried to connect to a server of my friend and i had this error: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: , after searching for this error in the internet, I find out that its something with the firewall. Then I deactivated my firewalls and tried it again. The same error ca
#264 [13:32] <dinjax> me up. Do you know how to fix this?
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#269 [13:43] * BurningIceCube [webchat@p5084D67E.dip0.t-ipconnect.de] has joined #minecrafthelp
#270 [13:44] <BurningIceCube> Hello my Minecraft isnt updating correctly
#271 [13:44] <BurningIceCube> can someone help?
#272 [13:44] <BurningIceCube> Plees?
#273 [13:49] * goggleguy [webchat@CPEf0f249601ec3-CMf0f249601ec0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#274 [13:51] <goggleguy> Hi there i cannot get my account back, i played before microsoft bought the game and a little after that, but i quit for awhile and i dont remember my email that i used, also i have no access to my way of payment since i bought it such a long time ago.
#275 [13:52] * smellinmelon [webchat@74.114.21.2] has joined #minecrafthelp
#276 [13:52] <smellinmelon> i have an issue with my friends realm
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#280 [14:01] * Espercorn kicked Webchat209 from #minecrafthelp (Reason: ebchat209 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#281 [14:05] * Mercz00 [webchat@h-129-122.A240.priv.bahnhof.se] has joined #minecrafthelp
#282 [14:05] <Mercz00> wassup guys i have a issue where i cant logg into minecrat at all so i wonder if anyone has a idea?
#283 [14:06] <mattym> Mercz00, What happens when you try to log in?
#284 [14:06] <Mercz00> it just says oops something happend
#285 [14:09] <mattym> Mercz00, What is the exact message?
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#287 [14:10] <Mercz00> so when i press log in it dosent do anything it just stays in the log in menu with the account info
#288 [14:10] <mattym> ??> Mercz00 win/reinst
#289 [14:10] <Absol> Mercz00: You may need to reinstall the locally installed files that Minecraft puts into place.
#290 [14:11] <Absol> Mercz00: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#293 [14:25] <Mercz00> does anyone know what the problem is with 403 error "the request could not be satisfied"?
#294 [14:26] * Ionut_RO [webchat@86.122.140.146] has joined #minecrafthelp
#295 [14:26] <Ionut_RO> hi
#296 [14:26] <urielsalis> Mercz00, where do you see that?
#297 [14:26] <urielsalis> hi Ionut_RO
#298 [14:26] <Mercz00> when i try to go to diffrent mojang pages
#299 [14:26] <Ionut_RO> I have a problem
#300 [14:26] <urielsalis> ??> Mercz00 info/mcleaks
#301 [14:26] <Absol> Mercz00: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#302 [14:26] <Absol> Mercz00: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#303 [14:27] <urielsalis> ??> Mercz00 win/hosts/edit
#304 [14:27] <Absol> Mercz00: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#305 [14:27] <Absol> Mercz00: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#306 [14:27] <urielsalis> Ionut_RO, what problem?
#307 [14:27] <Ionut_RO> my account was broken
#308 [14:27] <urielsalis> Ionut_RO, can you elaborate?
#309 [14:28] <Ionut_RO> someone broke my account and changed my safety questions
#310 [14:28] <Ionut_RO> and the meile from where I can skate the shoes I do not have anymore
#311 [14:28] <urielsalis> ??> Ionut_RO account/send-emails
#312 [14:29] <urielsalis> ??> Ionut_RO account/send-email
#313 [14:29] <Absol> Ionut_RO: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#314 [14:29] <Absol> Ionut_RO: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#315 [14:30] <Ionut_RO> phase is like transaction id I do not have it anymore
#316 [14:30] <Ionut_RO> we reset the computer and lost it
#317 [14:30] * FalseFoxes [~MyOwnRoad@2601:8c1:180:3bf3:4b7:7de0:4b34:2647] has joined #minecrafthelp
#318 [14:30] <urielsalis> ??> Ionut_RO account/trans-id
#319 [14:30] <Absol> Ionut_RO: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#320 [14:31] * spencer [webchat@69-77-216-41.gwtc.net] has joined #minecrafthelp
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#322 [14:31] <Ionut_RO> Well, yes, but I do not have access to my account when I log in. I give the safety tricks that have been changed
#323 [14:31] <urielsalis> Ionut_RO, only Mojang can help you
#324 [14:32] <Ionut_RO> and how do I get mojang
#325 [14:32] <Ionut_RO> ??
#326 [14:32] <urielsalis> Ionut_RO, with the instructions Absol gave you
#327 [14:33] <spencer> it wont let me install minecraft again it says your account is temporary and it imeediatly closes in the launcher
#328 [14:33] <urielsalis> spencer, have you bought the game?
#329 [14:33] <spencer> yes
#330 [14:33] <urielsalis> spencer, what is your username?
#331 [14:34] <spencer> ISpenceGamezI
#332 [14:34] <Ionut_RO> there's somebody else with us
#333 [14:34] <urielsalis> ??> spencer launcher/relog
#334 [14:34] <Absol> spencer: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#335 [14:34] <urielsalis> Ionut_RO, yes, this is a public channel
#336 [14:35] <Ionut_RO> returning to my case can give me some advice as I give mojang a mailing address something
#337 [14:35] <spencer> not on the launcher sorry on the installer
#338 [14:35] <urielsalis> ??> Ionut_RO account/send-email
#339 [14:35] <Absol> Ionut_RO: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#340 [14:35] <Absol> Ionut_RO: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#341 [14:35] <urielsalis> spencer, it says your windows account is temporary?
#342 [14:36] * michell888 [webchat@2-54-132-5.ftth.glasoperator.nl] has joined #minecrafthelp
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#344 [14:36] <michell888> Is there anyway to migrate ur account without the mail and transaction ID
#345 [14:37] <Ionut_RO> it would be easier to give me your direct mail address
#346 [14:37] <urielsalis> Ionut_RO, we are not Mojang
#347 [14:37] <urielsalis> ??> michell888 account/send-email
#348 [14:37] <Absol> michell888: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#349 [14:37] <Absol> michell888: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#350 [14:37] <Ionut_RO> it's too much to read and too much of the state
#351 [14:37] <spencer> it says "the profile for this iser is a temporary profile"
#352 [14:37] * urielsalis kicked Ionut_RO from #minecrafthelp (Reason: onut_RO :Only Mojang can help you https://help.mojang.com/customer/portal/emails/new)
#353 [14:37] <michell888> Yes but I dont have my transaction ID
#354 [14:37] <urielsalis> spencer, where does it say that?
#355 [14:37] <michell888> Nor my mail
#356 [14:37] <urielsalis> michell888, ask them for alternate verification methods
#357 [14:38] <spencer> when i try to install minecraft
#358 [14:38] <michell888> They are responding to support tickets from 4 feb
#359 [14:38] <michell888> Its almost 1 month later
#360 [14:38] <urielsalis> michell888, we know, they still have a backlog from the holidays
#361 [14:39] <michell888> Understanble, but thats why I asked here, I'll just wait for the response of my support ticket
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#364 [15:04] * Raspberrytable [webchat@host81-129-187-96.range81-129.btcentralplus.com] has joined #minecrafthelp
#365 [15:04] <Raspberrytable> Is this wear i.can talk to.some.won to get help
#366 [15:05] * Pokki [webchat@cpe-107-184-2-191.socal.res.rr.com] has joined #minecrafthelp
#367 [15:05] <Raspberrytable> Hellow
#368 [15:05] <Raspberrytable> I need help who do I talk to
#369 [15:05] <Capfan67> Raspberrytable, We help with Java Edition technical issues with the client. What do you need help with?
#370 [15:05] <Pokki> Hello! I need help recovering an account I had ages ago
#371 [15:05] <Raspberrytable> It Is nice
#372 [15:06] <Capfan67> Pokki, what help do you need?
#373 [15:06] <Raspberrytable> It is about mcpe
#374 [15:07] <Pokki> I had a minecraft account that I bought in 2010/2011 and used for about up to 2015/2016 and haven't touched since then. I'm not sure if I have access to the email account associated with the account. Any advice? I believe I recall the username but that's about it.
#375 [15:07] <Capfan67> Raspberrytable, We don't support MCPE issues. If your issue is technical, you can use bugs.mojang.com, or if it's an account issue contact the platform store support.
#376 [15:08] <Capfan67> Pokki, Is your account migrated (did you login with email)?
#377 [15:08] <Raspberrytable> I lode it and and then kicks me from minecraft
#378 [15:08] <Pokki> I don't think the account has ever had an email migration, no. I'm not sure what email the account is associated with either.
#379 [15:08] <Capfan67> Pokki, What was the username?
#380 [15:09] <Pokki> I'm waiting on a response from Mojang because I'd really rather not dish out extra money for a product I've already purchased.
#381 [15:09] <Pokki> the username is I believe either: Mineman101 or Mineman101beta
#382 [15:09] <Pokki> Can't recall if I ever changed it
#383 [15:10] <Capfan67> Pokki, "Mineman101" is a Mojang account. "Mineman101beta" is a legacy account. They both exist.
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#386 [15:11] <Capfan67> Pokki, If it wasn't a mojang account, and you don't remember the username, password and email, then you'll need to contact Mojang Support. it sounds like you're on the right track already.
#387 [15:11] <Pokki> I would assumit it's probably Mineman101beta then. I doubt anyone else would take that user, could be wrong though.
#388 [15:11] <Raspberrytable> Can you see me the link when plz
#389 [15:11] <Capfan67> Pokki, Just a bit of waiting remaining.
#390 [15:11] <Pokki> Thanks for the help then!
#391 [15:11] <Raspberrytable> *send me the link
#392 [15:11] <Capfan67> Raspberrytable, What link are you asking for?
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#395 [15:14] <Raspberrytable> The won about who I need to speak to.about mcpe
#396 [15:14] <Raspberrytable> That link
#397 [15:15] <Raspberrytable> Capfan67.
#398 [15:15] * Breadward [webchat@cpe-173-174-6-118.stx.res.rr.com] has joined #minecrafthelp
#399 [15:16] <Capfan67> Raspberrytable, Again, if you're having technical issues, you can go to bugs.mojang.com. If you're having account issues, contact your platform store support.
#400 [15:16] <Raspberrytable> Thanks
#401 [15:16] <Breadward> I am not able to revieve e-mails from mojang
#402 [15:16] <Breadward> recieve*
#403 [15:16] <Capfan67> Breadward, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#404 [15:17] <Capfan67> Breadward, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#405 [15:17] <Capfan67> ??> Breadward account/send-email
#406 [15:17] <Absol> Breadward: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#407 [15:17] <Absol> Breadward: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#408 [15:17] <Raspberrytable> You no y say platform store what do you mean by that
#409 [15:17] <Raspberrytable> Capfan67
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#411 [15:18] <Capfan67> Raspberrytable, Minecraft Bedrock (MCPE) is available on many platforms (iOS, Android, Win10, XboxOne, etc.). If you have account issues, contact the support for your platform.
#412 [15:18] <Raspberrytable> Her who tho
#413 [15:18] <Raspberrytable> *her
#414 [15:18] <Raspberrytable> *yer
#415 [15:19] <Raspberrytable> Capfan67.
#416 [15:19] <Capfan67> Raspberrytable, Do you have another question?
#417 [15:19] <Raspberrytable> Yes
#418 [15:19] * gmr5k [webchat@ip1f10ff3a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#419 [15:20] <Raspberrytable> I lode it and then it kicks me what do I do (mcpe)Capfan67
#420 [15:20] <gmr5k> Hey, anybody know what i can do if I forgot with which E-Mail i registered my "old account"
#421 [15:20] <Capfan67> Raspberrytable, That sounds like a technical issue. Use the link I provided earlier for technical issues with MCPE.
#422 [15:21] <Raspberrytable> Ok
#423 [15:21] <Capfan67> gmr5k, Is it a Mojang account, or Legacy account?
#424 [15:22] <gmr5k> what do you mean "legacy" account, what i know is that ive not logged in for over 2 years
#425 [15:22] <Capfan67> gmr5k, Did you login with your email address, or character name?
#426 [15:23] <gmr5k> with e-mail
#427 [15:23] <Capfan67> gmr5k, Ok. To figure out which of your email accounts owns your Minecraft License, use the password reset for each account. The one that receives the email is a Mojang account.
#428 [15:24] <Capfan67> ??> gmr5k account/forgot-email
#429 [15:24] <Absol> gmr5k: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#430 [15:24] * dsdsd [webchat@c-73-232-103-16.hsd1.tx.comcast.net] has joined #minecrafthelp
#431 [15:25] <gmr5k> OK, thanks, i will try it out
#432 [15:25] <dsdsd> I'm trying to reset my password but i'm not getting the email
#433 [15:25] <Capfan67> dsdsd, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#434 [15:26] <Capfan67> dsdsd, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#435 [15:26] <Capfan67> ??> dsdsd account/send-email
#436 [15:26] <Absol> dsdsd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#437 [15:26] <Absol> dsdsd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#438 [15:29] <dsdsd> I've already sent mojang an email and its been 10 days still have not gotten a response
#439 [15:30] <Capfan67> dsdsd, That last link will provide guidance on your ETA.
#440 [15:33] * Stephen [webchat@159-118-28-165.cpe.cableone.net] has joined #minecrafthelp
#441 [15:34] <Stephen> Microsoft really makes accessing the xbox files frustrating, I'm trying to install an add on to minecraft xbox for bedrock without paying for realms, any idea?
#442 [15:34] <Capfan67> Stephen, Sorry, we support the vanilla Java Edition client here.
#443 [15:34] <Stephen> any locations that support bedrock?
#444 [15:35] <mattym> Stephen, You also cant install them on the consoles.
#445 [15:35] <Stephen> frick
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#453 [16:26] <Visca> Heyas. Anyone having issues with not being able to gain exp? (just quits... no high levels, only 1 mending item, etc...)
#454 [16:27] * boika [webchat@190.236.198.73] has joined #minecrafthelp
#455 [16:29] * boika [webchat@190.236.198.73] has quit. (Client Quit)
#456 [16:31] <Capfan67> Visca, We support technical issues here, generally not in-game issues. Having said that, your 1 mending item will absorb all XP until it's fully repaired, at which time xp will again go to your level.
#457 [16:31] <Capfan67> Visca, If you're experiencing something different that you suspect is a bug, you can search here: http://bugs.mojang.com/
#458 [16:32] * Cavemang [webchat@70-59-24-250.hlrn.qwest.net] has joined #minecrafthelp
#459 [16:32] <Visca> So this isn't technical. okay. (as for the mending item, my fishing pole doesn't eat 1 an ours worth of fishing xp) :p
#460 [16:32] <Visca> yup, been sifting through trying to figure out the Help features and options for MC. :)
#461 [16:33] <Cavemang> Hello. If I believe my account was hacked and I have my username, email, and transaction ID, what is the quickest way to get this resolved?
#462 [16:33] <Capfan67> Visca, hehe, well, technical such as client issues, crashes, etc. In-game "technical" issues are outside of this channels scope.
#463 [16:33] * Visca5 [webchat@047-013-096-068.res.spectrum.com] has joined #minecrafthelp
#464 [16:33] <Capfan67> Cavemang, you can try to reset your password to regain control of your account.
#465 [16:33] <Capfan67> ??> Cavemang account/reset-password
#466 [16:33] * Visca5 [webchat@047-013-096-068.res.spectrum.com] has quit. (Client Quit)
#467 [16:33] <Absol> Cavemang: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#468 [16:34] <Absol> Cavemang: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#469 [16:34] <Cavemang> The hacker "migrated" my account and must have chosen a new email address, because that doesn't work for me.
#470 [16:34] <Capfan67> Cavemang, In that case, you'll need to conatct Mojang support. Not fact, but with your Transaction ID, it should work out:
#471 [16:34] <Capfan67> ??> Cavemang account/send-email
#472 [16:34] <Absol> Cavemang: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#473 [16:34] <Absol> Cavemang: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#474 [16:35] <Cavemang> Yikes, Feb 4th? Okay :( will do
#475 [16:35] <Capfan67> Cavemang, Yea, sorry. I wish it was faster too.
#476 [16:35] <Cavemang> Thank you very much
#477 [16:35] <Cavemang> Cheers!
#478 [16:35] * Visca [webchat@047-013-096-068.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#479 [16:35] * Visca [webchat@047-013-096-068.res.spectrum.com] has joined #minecrafthelp
#480 [16:36] <Visca> Hi! I'm hoping this is the right spot to ask in-game 'buggy' questions?
#481 [16:37] <Capfan67> Visca, we just spoke.
#482 [16:37] <Visca> no freaking way.
#483 [16:37] <urielsalis> * Visca (Formerly Visca5 from 47.13.96.68 Tennessee, United States) has joined
#484 [16:37] <Visca> okay, going away for awhile.
#485 [16:37] * Visca [webchat@047-013-096-068.res.spectrum.com] has quit. (Client Quit)
#486 [16:37] <urielsalis> wut
#487 [16:37] <Capfan67> I don't even...
#488 [16:37] <urielsalis> Have you tried odding?
#489 [16:39] <Capfan67> All the time. That 's why I don't even. =)
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#491 [16:44] * TRBirito [webchat@cpc85830-haye24-2-0-cust129.17-4.cable.virginm.net] has joined #minecrafthelp
#492 [16:44] <TRBirito> ello?
#493 [16:44] <TRBirito> need some help here
#494 [16:44] <TRBirito> I cant change my email on a mc acc i bought
#495 [16:45] <TRBirito> it keeps saying request denied
#496 [16:45] <TRBirito> requires transaction id
#497 [16:45] <TRBirito> but i bought the acc on g2g.com
#498 [16:47] <mattym> TRBirito, Buy the game from minecraft.net instead. There are no other valid sources to buy the game from.
#499 [16:47] <TRBirito> yeah but i wanted to buy a copy for a friend
#500 [16:47] <TRBirito> i already got the vaild game
#501 [16:47] <mattym> TRBirito, Well, you were scammed.
#502 [16:47] <TRBirito> oof
#503 [16:48] <TRBirito> jesus mojang need to bloody change the price
#504 [16:48] <TRBirito> fookin hell
#505 [16:48] * Harry_Mud [webchat@047-013-096-068.res.spectrum.com] has joined #minecrafthelp
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#509 [16:49] <TRBirito> i cant even migrate it either
#510 [16:49] <TRBirito> its already been migrated
#511 [16:51] <mattym> TRBirito, Again you were scammed. If you want another account, but it from minecraft.net
#512 [16:51] <TRBirito> ite
#513 [16:51] <TRBirito> only 6£
#514 [16:51] <TRBirito> oof
#515 [16:51] <TRBirito> cya
#516 [16:58] * g8rswez [webchat@47.200.200.134] has joined #minecrafthelp
#517 [17:01] <g8rswez> hi, trying to click play and getting following error:
#518 [17:02] <g8rswez> Unable to save download. step2.ogg Name: step2.ogg
#519 [17:02] <g8rswez> URL: https://resources.download.minecraft.net/f1/f1665747da14569c4de55e07884deeef18a40f62
#520 [17:02] <g8rswez> Error details: Attempting to move successful download to C:\Users\Owner\AppData\Roaming\.minecraft\assets\objects\f1
#521 [17:03] <g8rswez> \f1665747da14569c4de55e07884deeef18a40f62
#522 [17:03] <g8rswez> The process cannot access the file because it is being used by another process.
#523 [17:03] <g8rswez> Filename on disk: 2525-c600-84d6-0965
#524 [17:04] <g8rswez> Path: C:\Users\Owner\AppData\Local\Temp\2525-c600-84d6-0965
#525 [17:04] <g8rswez> Exists: file
#526 [17:06] <Capfan67> g8rswez, Hi.
#527 [17:06] <Capfan67> g8rswez, Download file contention errors are usually a conflict with incompatible software. I'll provide you with a link to review:
#528 [17:07] <Capfan67> ??> g8rswez error/download
#529 [17:07] <Absol> g8rswez: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#530 [17:29] * Derasterman [webchat@170-231-253-201.jotaftelecom.com.br] has joined #minecrafthelp
#531 [17:29] <Derasterman> Hello!
#532 [17:30] <Capfan67> Hi
#533 [17:30] <Derasterman> Well, I'm having a problem with my account and I need to know what to do or how to contact Microsoft or Mojang
#534 [17:31] <Derasterman> I don't remember my email, just my username
#535 [17:32] <Derasterman> I used to play Minecraft back in 2015 and 2017 with my original account
#536 [17:32] <Derasterman> Now I wanna play again, but I can't remember my email
#537 [17:33] <Capfan67> Derasterman, Do you simply not know which of your emails has your Mojang account, or are you sure you no longer have access to that email?
#538 [17:34] <Derasterman> No, I don't
#539 [17:34] <Derasterman> The username is "Derasterman"
#540 [17:35] <Capfan67> Derasterman, Don't what? There were two parts to that question.
#541 [17:37] <Derasterman> I do not remember, but if I did, I'm sure I would be able to access it
#542 [17:38] <Capfan67> Derasterman, Let me jump directly to the answer: If you don't know which of your emails you used for Minecraft, simply do a Password Reset on each email address. The one that responds is your email. If you get *no* responses, you'll need to contact Mojang Support (I can give you the link).
#543 [17:38] <Capfan67> ??> Derasterman account/forgot-email
#544 [17:38] <Absol> Derasterman: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#545 [17:38] <Derasterman> Thanks guys, I'll try all I can
#546 [17:39] <Derasterman> But I think I'm fu**** up
#547 [17:39] <Capfan67> Derasterman, Well, if none of them respond, here's the Support link:
#548 [17:40] <Capfan67> ??> Derasterman account/send-email
#549 [17:40] <Absol> Derasterman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#550 [17:40] <Absol> Derasterman: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#551 [17:40] <Derasterman> account/send-email
#552 [17:40] <Derasterman> ?
#553 [17:41] <Capfan67> That's the command to instruct the bot (Absol) to provide you with information.
#554 [17:42] <Derasterman> I should use Derasterman/send-email ?
#555 [17:42] * Nick [webchat@75-166-148-3.hlrn.qwest.net] has joined #minecrafthelp
#556 [17:42] * Nick is now known as Guest6875
#557 [17:43] <tyteen4a03> Derasterman: read the message below it
#558 [17:44] <Guest6875> Having trouble with this. I have uninstalled both java and mine craft many times. no effect. this is what I sent to the help email. they had no answers
#559 [17:44] <Guest6875> 
#560 [17:44] <Guest6875> 07:56:23 monitor Process crashed with exit code -805306369
#561 [17:45] <Capfan67> Guest6875, That error code is sometimes caused by incompatible software. Let's see what's running:
#562 [17:45] <Capfan67> ??> Guest6875 tools/hjt
#563 [17:45] <Absol> Guest6875: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#564 [17:45] <Absol> Guest6875: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#565 [17:45] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#566 [17:50] <Guest6875> https://paste.ubuntu.com/p/wMXz6nvDJB/
#567 [17:51] <Capfan67> Guest6875, You have bundleware know to cause this issue (PremierOpinion): I'll provide removal instructions. You also have overwolf. Make sure the overlay is disabled (also causes your issue).
#568 [17:51] <Capfan67> ??> Guest6875 av/adwcleaner
#569 [17:51] <Absol> Guest6875: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#570 [17:51] <Absol> Guest6875: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#571 [17:55] * Guest6875 [webchat@75-166-148-3.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#572 [17:59] * MarBean [webchat@cpe-172-88-143-56.socal.res.rr.com] has joined #minecrafthelp
#573 [17:59] <MarBean> i have the io.netty problem when people try to connect to my server, how do i fix it?
#574 [18:02] * babycats [webchat@47-34-156-83.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#575 [18:02] <babycats> having issue with launching minecraft
#576 [18:03] <babycats> The game crashed whilst initializing game
#577 [18:03] <babycats> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#578 [18:03] <tyteen4a03> ??> babycats win/dxdiag
#579 [18:03] <Absol> babycats: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#580 [18:03] <babycats> ty
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#583 [18:07] <babycats> https://paste.ubuntu.com/p/H2WYFTB8Zm/
#584 [18:07] <babycats> is that how you do it?
#585 [18:08] <tyteen4a03> babycats: install this driver: https://www.nvidia.com/Download/driverResults.aspx/143229/en-us
#586 [18:11] * santikiller01 [webchat@customer-201-141-39-221.cablevision.net.mx] has joined #minecrafthelp
#587 [18:11] <santikiller01> hi
#588 [18:12] * santikiller01 [webchat@customer-201-141-39-221.cablevision.net.mx] has quit. (Client Quit)
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#590 [18:22] * elk [webchat@dyn247.wireless-105.ndsu.NoDak.edu] has joined #minecrafthelp
#591 [18:22] <elk> Hello friends
#592 [18:24] * Lord_of_Life [~Lord@77.28.166.8] has joined #minecrafthelp
#593 [18:27] * nick [webchat@75-166-148-3.hlrn.qwest.net] has joined #minecrafthelp
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#597 [18:32] * Nick1 [webchat@75-166-148-3.hlrn.qwest.net] has joined #minecrafthelp
#598 [18:32] <Nick1> monitor Process crashed with exit code -805306369
#599 [18:33] <Capfan67> Nick1, Did you run the ADWCleaner software to remove PremierOpinion?
#600 [18:34] <Nick1> I did. just restarted my CP.
#601 [18:34] <Capfan67> Nick1, Did you test the client?
#602 [18:34] <Nick1> No.
#603 [18:35] <Capfan67> Nick1, Test now. Give it a couple of minutes to run, as it may have a number of downloads on its first launch.
#604 [18:35] <Nick1> so try opening Minecraft?
#605 [18:36] <Capfan67> Nick1, Yes.
#606 [18:36] <Nick1> same thing
#607 [18:36] <Nick1> Process crashed with exit code -805306369
#608 [18:37] <Capfan67> Nick1, Can you run a new hjt report? I'd like to make sure it's clean now.
#609 [18:37] <Capfan67> ??> Nick1 tools/hjt
#610 [18:37] <Absol> Nick1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#611 [18:37] <Absol> Nick1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#612 [18:39] <Nick1> https://paste.ubuntu.com/p/5mnHM4fxp7/
#613 [18:40] <Capfan67> Nick1, The other cause for that error code is corrupted assets. You'll need a "soft-reset" of the minecraft folder:
#614 [18:40] <Capfan67> ??> Nick1 win/reinst
#615 [18:40] <Absol> Nick1: You may need to reinstall the locally installed files that Minecraft puts into place.
#616 [18:40] <Absol> Nick1: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#617 [18:48] <Nick1> looks like you fixed it. thank you, your work is appreciated.
#618 [18:49] <Capfan67> Nick1, Glad to hear!
#619 [18:59] * Oka_YT [webchat@186-104-156-81.fibra.movistar.cl] has joined #minecrafthelp
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#625 [19:23] * DDaw [webchat@c-76-97-47-109.hsd1.ga.comcast.net] has joined #minecrafthelp
#626 [19:25] <DDaw> Hello friend of mine is having trouble logging onto our server. He can load up a single player world just fine but when he tries to join our server (ApexMinecraftHosting) he gets the issue "Loading Terrain..." and then just disconnects everytime. We have tried him using multiple wifis and allocating more RAM etc but nothing seems to work.
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#628 [19:31] * lisa [webchat@104-55-188-160.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#629 [19:31] <lisa> I'm trying to figure out if I already have an account with minecraft for my pc before I buy the game again.
#630 [19:49] * K8 [webchat@c-98-215-216-238.hsd1.il.comcast.net] has joined #minecrafthelp
#631 [19:50] <K8> Dumb question, I know, but I can't get my xbox controller to work on Minecraft java edition on my windows pc. what can I do or use? I've spend weeks researching...
#632 [19:53] * XavMusicardi [webchat@pc-38-89-46-190.cm.vtr.net] has joined #minecrafthelp
#633 [19:53] <XavMusicardi> i have a problem when i open a world
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#637 [19:59] * John4 [webchat@45-72-247-30.cpe.teksavvy.com] has joined #minecrafthelp
#638 [20:00] <adamT> Can't log in
#639 [20:00] <adamT> pls help
#640 [20:00] <NoMoTax> Having trouble logging in. It says I cannot connect to server. Can anyone help me?
#641 [20:01] * adamT [webchat@user-0ce2g1e.cable.mindspring.com] has quit. (Client Quit)
#642 [20:02] <John4> Just a quick question, my son deleted his minecraft on Android device. I reinstalled it but when logging in, the screentag is not the same as my son used to have. I went into xbox with the same hotmail account that was used prior and it gives me a different screeentag there. I dont understand where the issue is coming from. Can anyone help?
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#645 [20:15] * Angelina4 [webchat@ip68-96-69-238.oc.oc.cox.net] has joined #minecrafthelp
#646 [20:16] <Angelina4> My minecraft says "unable to download" but ByteFence isn't the problem
#647 [20:18] * Angelina4 [webchat@ip68-96-69-238.oc.oc.cox.net] has quit. (Client Quit)
#648 [20:18] <JamesTheRocket> ive been trying to join my brother on minecraft but i keep getting this error. the error was: io.netty.channel.abstractchannel$annotatedsocketexpectation: network is unreachable: no further information: thats the error msg help would be great :)
#649 [20:22] * Kolinaisi [webchat@c-69-181-153-60.hsd1.ca.comcast.net] has joined #minecrafthelp
#650 [20:23] <Kolinaisi> Hey so I join the Featured Servers on Xbox but when I chat it pops up for me but others cannot see it.
#651 [20:25] * Icysauras [webchat@c-76-97-10-162.hsd1.ga.comcast.net] has joined #minecrafthelp
#652 [20:26] <Icysauras> I am having trouble logging into my account even though my account credentials are correct
#653 [20:27] <Kolinaisi> you gotta dipp
#654 [20:29] * Kolinaisi [webchat@c-69-181-153-60.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#655 [20:30] <Icysauras> ...
#656 [20:34] * K8 [webchat@c-98-215-216-238.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#657 [20:37] <Icysauras> hello
#658 [20:38] * Kolinaisi [webchat@c-69-181-153-60.hsd1.ca.comcast.net] has joined #minecrafthelp
#659 [20:39] <Kolinaisi> Hello I logged into the Featured Servers on Xbox and when I type in chat it shows for me but not for others. What do I do.
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#661 [20:44] * Ramenn [webchat@ip174-73-1-49.no.no.cox.net] has joined #minecrafthelp
#662 [20:44] <Ramenn> hello
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#664 [20:45] * kgrim [webchat@c-73-225-26-117.hsd1.wa.comcast.net] has joined #minecrafthelp
#665 [20:47] <kgrim> minecraftlauncher attempted an autoupdate. The new minecraflauncher.exe is a fraction of the size of the older one that was automatically deleted. When try to execute the new minecrafterlauncher.exe nothing happens. Also automatically deleted was the .games directory.
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#671 [21:05] * hardboiledbrains [webchat@107-179-245-196.cpe.teksavvy.com] has joined #minecrafthelp
#672 [21:05] <hardboiledbrains> Hi, I have been having problems opening my MC world recently
#673 [21:06] <hardboiledbrains> After installing Optifine the game will crash upon entering a world
#674 [21:06] <hardboiledbrains> I uninstalled Optifine, Java, and Minecraft
#675 [21:06] <ba7888b72413a16a> hardboiledbrains: press Win+R and type %appdata%/.minecraft/logs
#676 [21:06] <hardboiledbrains> Ok
#677 [21:06] <ba7888b72413a16a> open latest.log in notepad and paste into https://pastebin.ubuntu.com/
#678 [21:07] <ba7888b72413a16a> then post the link here and I'll look at it
#679 [21:08] <hardboiledbrains> It doesnt let me send it
#680 [21:08] <hardboiledbrains> Oh, wait
#681 [21:08] <hardboiledbrains> Sorry
#682 [21:08] <hardboiledbrains> Ok, I sent it
#683 [21:08] <ba7888b72413a16a> okay, grab the link and paste it to this chat
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#685 [21:09] <hardboiledbrains> https://pastebin.ubuntu.com/p/tXzbBDwQ8V/
#686 [21:09] <ba7888b72413a16a> hardboiledbrains: hmm, I think that log is truncated or something
#687 [21:09] <ba7888b72413a16a> try running the game again and try to load the world
#688 [21:09] <hardboiledbrains> What does that mean?
#689 [21:09] <hardboiledbrains> Ok
#690 [21:09] <ba7888b72413a16a> then open latest.log again and press Ctrl+a to select all of the text
#691 [21:11] <hardboiledbrains> Ok
#692 [21:11] <hardboiledbrains> It's all a bunch of weird unicode text
#693 [21:11] <ba7888b72413a16a> hardboiledbrains: don't open any of the .gz files
#694 [21:11] <ba7888b72413a16a> just latest.log
#695 [21:11] <hardboiledbrains> Oh, ok
#696 [21:13] <hardboiledbrains> https://pastebin.ubuntu.com/p/KfFdd3zpcM/
#697 [21:13] <ba7888b72413a16a> hmm
#698 [21:13] <ba7888b72413a16a> must be crashing really early in the loading process
#699 [21:13] <ba7888b72413a16a> let's do typical troubleshooting
#700 [21:14] <ba7888b72413a16a> ??> hardboiledbrains tools/hjt
#701 [21:14] <Absol> hardboiledbrains: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#702 [21:14] <Absol> hardboiledbrains: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#703 [21:14] <hardboiledbrains> Ok
#704 [21:15] <hardboiledbrains> It gives me an error promt
#705 [21:15] <hardboiledbrains> *prompt
#706 [21:15] <ba7888b72413a16a> what does it say?
#707 [21:16] <hardboiledbrains> It says that my system has denied write access to HiJack
#708 [21:16] <ba7888b72413a16a> make sure to run it as administrator
#709 [21:16] <hardboiledbrains> Oh, ok
#710 [21:17] <hardboiledbrains> Alright
#711 [21:17] <hardboiledbrains> I got the log file
#712 [21:17] <hardboiledbrains> Let me send it
#713 [21:17] <hardboiledbrains> https://paste.ubuntu.com/p/CVRq5NQ5pB/
#714 [21:18] <ba7888b72413a16a> ??> hardboiledbrains av/adwcleaner
#715 [21:18] <Absol> hardboiledbrains: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#716 [21:18] <Absol> hardboiledbrains: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#717 [21:18] <ba7888b72413a16a> PremierOpinion needs to be removed, as it almost always causes minecraft to break
#718 [21:18] <ba7888b72413a16a> ADWCleaner will do this
#719 [21:18] <hardboiledbrains> Ok, thanks
#720 [21:18] <hardboiledbrains> Sorry
#721 [21:18] <hardboiledbrains> I forgot to mention
#722 [21:19] <hardboiledbrains> I did find that closing the launcher manually from the task manager after launching the game allows me to enter the world without problems
#723 [21:19] <ba7888b72413a16a> otherwise, anti-cheat software bundled with certain games can also break minecraft
#724 [21:19] <ba7888b72413a16a> odd
#725 [21:20] <hardboiledbrains> I tried looking this up and found only a few people with the same experience on a youtube comment section
#726 [21:20] <hardboiledbrains> And I just think that having to do this every time I launch the game is quite tedious
#727 [21:20] <ba7888b72413a16a> PremierOpinion tends to interact with minecraft in odd ways like that, so I wouldn't doubt it's the culprit
#728 [21:20] <hardboiledbrains> What is PremierOpinion?
#729 [21:21] * jacob [webchat@S0106105611917b1a.fm.shawcable.net] has joined #minecrafthelp
#730 [21:21] <ba7888b72413a16a> it's a piece of adware distributed by bundling with software, usually downloaded from softsonic and CNET download.com
#731 [21:21] <hardboiledbrains> Well
#732 [21:22] <hardboiledbrains> Just looked it up on my windows search bar
#733 [21:22] <jacob> i canot get in to mincraft game it will let me in launcher but not game
#734 [21:22] <hardboiledbrains> I have it installed
#735 [21:22] <hardboiledbrains> Might've been when I installed forge before
#736 [21:23] <ba7888b72413a16a> ??> jacob tools/hjt
#737 [21:23] <Absol> jacob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#738 [21:23] <Absol> jacob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#739 [21:26] * hardboiledbrains [webchat@107-179-245-196.cpe.teksavvy.com] has joined #minecrafthelp
#740 [21:26] <hardboiledbrains> *Hey
#741 [21:26] <hardboiledbrains> I used the adware cleanup thing
#742 [21:26] <hardboiledbrains> It found a bunch of adware on my computer
#743 [21:26] <hardboiledbrains> 18 threats to be exact
#744 [21:27] <Capfan67> hardboiledbrains, have you tried to run the game after running ADWCleaner?
#745 [21:27] <hardboiledbrains> No, not yet
#746 [21:27] <hardboiledbrains> Hold on
#747 [21:28] <jacob> hi i am haveing probloms tring to get in to a minecraft world
#748 [21:28] <ba7888b72413a16a> jacob: run the diagnostic tool I linked
#749 [21:28] <hardboiledbrains> Ok, I ran the game
#750 [21:28] <hardboiledbrains> It works
#751 [21:28] <ba7888b72413a16a> hardboiledbrains: awesome :)
#752 [21:28] <hardboiledbrains> Thank you so much
#753 [21:30] <jacob> k
#754 [21:30] <jacob> where is it
#755 [21:30] <ba7888b72413a16a> ??> jacob tools/hjt
#756 [21:30] <Absol> jacob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#757 [21:30] <Absol> jacob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#758 [21:34] <jacob> it says it was denied
#759 [21:34] <ba7888b72413a16a> jacob: make sure to run as administrator
#760 [21:34] <jacob> how
#761 [21:34] <ba7888b72413a16a> right click on the executable
#762 [21:34] <ba7888b72413a16a> there should be an option to run as administrator
#763 [21:35] <jacob> it says scan and anilys and stuff like that
#764 [21:35] <ba7888b72413a16a> yeah look for "Do a system scan and save a log file"
#765 [21:35] <jacob> i clicked that
#766 [21:36] <ba7888b72413a16a> okay, it should have opened notepad
#767 [21:36] <jacob> yes it did.
#768 [21:36] <ba7888b72413a16a> grab the contents of that file and paste it to here: https://paste.ubuntu.com/
#769 [21:37] <jacob> so copy evrything in the file and paste it there
#770 [21:37] <ba7888b72413a16a> yeah, and make sure to add something in "Poster:"
#771 [21:37] <jacob> what do i add
#772 [21:37] <ba7888b72413a16a> anything. "jacob" works
#773 [21:37] <ba7888b72413a16a> once you click "paste", post the link to it in this chat
#774 [21:37] <jacob> k
#775 [21:39] <jacob> k i pressed the paste button
#776 [21:39] <jacob> after i had it in there
#777 [21:40] <jacob> hello
#778 [21:40] <ba7888b72413a16a> jacob: post the link it redirected to
#779 [21:40] <jacob> k
#780 [21:41] * John4 [webchat@45-72-247-30.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#781 [21:41] <jacob> https://paste.ubuntu.com/p/gjkpDTrTzX/
#782 [21:42] <jacob> there it is
#783 [21:42] <ba7888b72413a16a> jacob: PremierOpinion is what's breaking minecraft
#784 [21:42] <ba7888b72413a16a> ??> jacob av/adwcleaner
#785 [21:42] <Absol> jacob: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#786 [21:42] <Absol> jacob: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#787 [21:42] <jacob> k ill try it
#788 [21:43] <ba7888b72413a16a> also, I would recommend getting rid of McAfee software
#789 [21:43] <ba7888b72413a16a> ?? av/mcafee
#790 [21:43] <Absol> av/mcafee: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#791 [21:43] <Absol> av/mcafee: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#792 [21:43] <ba7888b72413a16a> though it's likely not what's causing this current issue, it can cause other issues
#793 [21:43] <jacob> k
#794 [21:44] * jacob [webchat@S0106105611917b1a.fm.shawcable.net] has quit. (Quit: webchat.esper.net)
#795 [21:48] * jacob [webchat@S0106105611917b1a.fm.shawcable.net] has joined #minecrafthelp
#796 [21:49] <jacob> hello
#797 [21:49] <ba7888b72413a16a> jacob: okay, try running the game again
#798 [21:49] <jacob> im back it said it worked what do i do know
#799 [21:49] * jim [webchat@d142-179-248-84.abhsia.telus.net] has joined #minecrafthelp
#800 [21:49] <jacob> k
#801 [21:50] * jim [webchat@d142-179-248-84.abhsia.telus.net] has quit. (Client Quit)
#802 [21:50] <jacob> OMG IT WORKED
#803 [21:50] <jacob> THANK YOU SOOOO MUTCH
#804 [21:51] <ba7888b72413a16a> jacob: awesome :)
#805 [21:51] <jacob> k bye thanks again
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#808 [22:27] * keegan [webchat@S0106ac202e27bb53.cg.shawcable.net] has joined #minecrafthelp
#809 [22:28] <smoothforprez> Hi. I'm having trouble logging into an older account and I'm not receiving password reset emails. Can anyone assist me?
#810 [22:30] <keegan> hello, i am having trouble connecting to a friends server. the error message is io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#811 [22:30] <mattym> smoothforprez, Have you checked any spam/junk folders in the email account?
#812 [22:30] <smoothforprez> yes I have.
#813 [22:31] <mattym> smoothforprez, Have you tried getting the email sent to a different email you may have used?
#814 [22:31] <smoothforprez> I don't understand
#815 [22:31] <mattym> keegan, Can you test the servers address/IP here https://dinnerbone.com/minecraft/tools/status/ ?
#816 [22:32] <mattym> smoothforprez, Are you sure you are trying to have the password reset email sent to the correct email account?
#817 [22:32] * venicenqueen [webchat@host140205.telmex.net.ar] has joined #minecrafthelp
#818 [22:33] <venicenqueen> hola, tengo un problema, no me deja iniciar minecraft en windos 10
#819 [22:33] <smoothforprez> I went thru emails. Found account it was registered to and sent the reset to that account
#820 [22:33] <mattym> smoothforprez, Ok, if you are not receiving them, you will need to contact Mojang.
#821 [22:33] <mattym> ??> smoothforprez account/send-email
#822 [22:33] <Absol> smoothforprez: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#823 [22:33] <Absol> smoothforprez: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#824 [22:33] <mattym> ??> venicenqueen lang/es
#825 [22:33] <Absol> venicenqueen: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#826 [22:34] <keegan> when connecting to a server over the internet you use the public ipv4 correct?
#827 [22:35] <mattym> keegan, Yes
#828 [22:35] <smoothforprez> Ok thank you. I already have. Just checking to see if anyone here could help. I'll wait my turn in line.
#829 [22:36] <keegan> both our firewalls are down to test connection and i copied the ip from a picture of my friends computer
#830 [22:36] <mattym> keegan, Did it work on the test link I gave you.
#831 [22:37] <keegan> no
#832 [22:37] <mattym> keegan, Then your friend has not properly set up the server.
#833 [22:38] <keegan> he can connect to it, we are just trying to figure out why its not working for him. many internet tutorials have been tried
#834 [22:38] <mattym> keegan, Are you sure he gave you the Public IP?
#835 [22:38] <keegan> he took a picture of his screen
#836 [22:39] <keegan> from whatsmyip.com
#837 [22:39] <mattym> keegan, Give him the following info.
#838 [22:39] <mattym> ??> keegan mp/server-setup
#839 [22:39] <Absol> keegan: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#840 [22:39] * sofia [webchat@static-203-164-10-100.optusnet.com.au] has joined #minecrafthelp
#841 [22:39] <sofia> hi so
#842 [22:40] <sofia> i've got my transaction ID but not access to my old account
#843 [22:40] <mattym> ??> sofia account/send-email
#844 [22:40] <Absol> sofia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#845 [22:40] <Absol> sofia: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#846 [22:41] <keegan> we figured it out somehow thx tho
#847 [22:41] <sofia> i sent an email with my transaction code and old email to transfer the account, but is there anyway i can do it quicker
#848 [22:41] * keegan [webchat@S0106ac202e27bb53.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#849 [22:41] <mattym> sofia, No
#850 [22:41] <sofia> because it will take a while wont it?
#851 [22:41] <sofia> how longs the wait period?
#852 [22:41] <mattym> sofia, See the second link Absol gave you.
#853 [22:43] <sofia> reckon i will get a response by the end of the day?
#854 [22:43] <mattym> sofia, No
#855 [22:43] <sofia> few days?
#856 [22:43] <sofia> weeks?
#857 [22:43] <mattym> sofia, Read the link.
#858 [22:43] <sofia> i did, it's vague
#859 [22:44] <mattym> sofia, It says what date they are working on. When it says the date you sent the request, it means you will hear back soon.
#860 [22:44] <sofia> oh right so im not going to get it for ages
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#863 [23:09] * eggdegg [webchat@153.33.19.44] has joined #minecrafthelp
#864 [23:10] <eggdegg> hello, i can no longer get "forgot your password?" emails because my account got switched to a mojang account in december without my knowledge
#865 [23:10] <eggdegg> what should i do?
#866 [23:10] <mattym> ??> eggdegg account/send-email
#867 [23:10] <Absol> eggdegg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#868 [23:10] <Absol> eggdegg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#870 [23:15] * iXtreme_Talent [webchat@csub-24-224-108-217.mi-connection.com] has joined #minecrafthelp
#871 [23:16] <iXtreme_Talent> I get to the final step of migrating my old username over and it gets to the part to where they say they are going to send a code to redeem the copy of minecraft but I dont see it in my email
#872 [23:17] <mattym> iXtreme_Talent, There is no code redemption step in the Migration process. Are you sure you are explaining it right?
#873 [23:20] <iXtreme_Talent> So it asks to secure my account, i secure it with 3 questions
#874 [23:22] <iXtreme_Talent> Then it brings me to a screen saying "Redeem gift card or prepaid card
#875 [23:22] <iXtreme_Talent> "Which verison are you trying to redeem?
#876 [23:23] <mattym> iXtreme_Talent, That means you are logged into a Mojang account, that you have not yet migrated your old account to.
#877 [23:23] <iXtreme_Talent> Exactly!
#878 [23:23] <iXtreme_Talent> Its just not sending a redemtion code to my email
#879 [23:23] <mattym> iXtreme_Talent, There is not redemption process. You need to migrate your old account to the new Mojang account you made.
#880 [23:24] <iXtreme_Talent> Thats what im trying to do but it brings me to this "redeam your code" and it says its being sent to an active email and its not showing up
#881 [23:25] <mattym> iXtreme_Talent, There is no code, thats not how it works.
#882 [23:25] <mattym> iXtreme_Talent, You need to migrate the old data https://account.mojang.com/migrate
#883 [23:33] <iXtreme_Talent> It wont let me because it says I keep failing the captcha
#884 [23:34] <mattym> iXtreme_Talent, If you are using any Ad-blockers, they may be breaking the captcha.
#885 [23:35] <iXtreme_Talent> Ty
#886 [23:35] <iXtreme_Talent> Now its saying too many attempts failed, how long do you think I should wait?
#887 [23:35] <mattym> iXtreme_Talent, 1 hour with no attempts.
#888 [23:39] * Nick7 [webchat@cpe-101-180-140-204.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#889 [23:42] <Nick7> I'm trying to purchase minecraft java from minecraft.net it keeps saying there is an issue with credit card details. Im from Australia. My bank has said there are no issues with my card. Please help
#890 [23:42] <mattym> Nick7, Call the bank again, make sure they know you need to make an International Purchase.
#891 [23:43] <Nick7> I did and they said it was all ok
#892 [23:43] <mattym> Nick7, Was the card also issued in Australia?
#893 [23:43] <Nick7> Yes
#894 [23:43] <mattym> Nick7, Is it any type of gift or pre-paid card?
#895 [23:44] <Nick7> no
#896 [23:44] <Nick7> It's a VSA debt card
#897 [23:47] <Nick7> Is there any other way i can purchase it. I don't know why my name has come up as Nick7 Its actually for my son Max
#898 [23:47] <mattym> Nick7, You may want to try making the purchase via Paypal.
#899 [23:48] <Nick7> Ok thanks