#1 [00:36] * SkyKing [webchat@thsnmb0133w-bras3-201-215.dynamic.bellmts.net] has joined #minecrafthelp
#2 [00:36] <SkyKing> Anyone here?
#3 [00:36] <SkyKing> I have an issue where it tells me it's unable to download jna-4.4.0.jar
#4 [00:36] <SkyKing> How do I fix it?
#5 [00:37] <mattym> ??> SkyKing error/download
#6 [00:37] <Absol> SkyKing: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#7 [00:37] <SkyKing> I have and it did not fix the issue
#8 [00:37] <mattym> ??> SkyKing tools/hjt
#9 [00:37] <Absol> SkyKing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#10 [00:37] <Absol> SkyKing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#11 [00:38] <SkyKing> I'm trying to launch the client via Twitch launcher, and it has worked many many times in the past but seems to have stopped working completely
#12 [00:38] <mattym> SkyKing, Does it work on the official launcher?
#13 [00:40] <SkyKing> It does not
#14 [00:40] <mattym> SkyKing, Get the log Absol instructed you to make.
#15 [00:44] <SkyKing> https://paste.ubuntu.com/p/CNYjW2HQRn/
#16 [00:45] <mattym> ??> SkyKing av/adwcleaner
#17 [00:45] <Absol> SkyKing: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#18 [00:45] <Absol> SkyKing: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#19 [00:46] <SkyKing> If that doesn't work, what should I do?
#20 [00:47] <mattym> SkyKing, Complete the steps first. We can work from there.
#21 [00:54] <SkyKing> Oh, by the way
#22 [00:54] <SkyKing> https://paste.ubuntu.com/p/m4XZWD26GQ/
#23 [00:54] <SkyKing> Does this help at all
#24 [00:54] <SkyKing> The error message
#25 [00:55] <SkyKing> I know what it says, and I checked the path, the jar file IS in there, but it will still say I failed to download it
#26 [00:55] <mattym> SkyKing, No, would need the error from the official launcher, but it doesnt really matter, you need to run the tool that was linked.
#27 [00:55] <SkyKing> I did
#28 [00:55] <SkyKing> Did not help
#29 [00:55] <mattym> SkyKing, You need to restart when the program tells you to.
#30 [00:55] <SkyKing> i did
#31 [00:56] <mattym> ??> SkyKing win/reinst
#32 [00:56] <Absol> SkyKing: You may need to reinstall the locally installed files that Minecraft puts into place.
#33 [00:56] <Absol> SkyKing: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#34 [00:56] <mattym> SkyKing, After doing those instructions, run it with the official launcher, and get any error that shows you.
#35 [01:00] * smoozy [webchat@adsl-104-50-223-124.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#36 [01:04] <smoozy> hey, I have yet to receive a reset password email after requesting one! need help!
#37 [01:04] <mattym> smoozy, Have you checked any spam/junk folders in the email?
#38 [01:05] <smoozy> yeah and nothing popped up
#39 [01:05] <mattym> smoozy, You will need to contact Mojang to resolve that.
#40 [01:05] <mattym> ??> smoozy account/send-email
#41 [01:05] <Absol> smoozy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#42 [01:05] <Absol> smoozy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#43 [01:05] <smoozy> thanks
#44 [01:08] * SkyKing [webchat@thsnmb0133w-bras3-201-215.dynamic.bellmts.net] has quit. (Quit: webchat.esper.net)
#45 [01:27] * Red_M [~potato@aperturescience.red-m.net] has quit. (Ping timeout: 202 seconds)
#46 [01:28] * mopig123 [webchat@bha46.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#47 [01:28] * Red_M [~potato@aperturescience.red-m.net] has joined #minecrafthelp
#48 [01:29] <mopig123> I bought an account from some guest and he changed my password and I can not log in. I am asking for help
#49 [01:29] <mopig123> #minecrafthelp
#50 [01:29] <mopig123> I bought an account from some guest and he changed my password and I can not log in. I am asking for help
#51 [01:30] <mopig123> help please
#52 [01:38] * joebooth [webchat@n49-198-230-207.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
#53 [01:38] <joebooth> Hey! My game will crash as soon as i press play
#54 [01:38] <joebooth> like the launcher goes away
#55 [01:38] <joebooth> then comes back saying it crashed
#56 [01:40] <joebooth> is anyone on here 0-0
#57 [01:44] * joebooth [webchat@n49-198-230-207.mrk1.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#58 [01:45] * ann [webchat@host18453811.direcway.com] has joined #minecrafthelp
#59 [01:45] <ann> i cant buy the java edtion
#60 [01:47] * mopig123 [webchat@bha46.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#61 [01:47] <ann> is it because i live in the united states
#62 [01:47] <ann> is it because i live in the united states
#63 [01:48] * ann [webchat@host18453811.direcway.com] has left #minecrafthelp
#64 [01:55] * Minecraft8575 [webchat@host-158.140.182-57.myrepublic.co.id] has joined #minecrafthelp
#65 [01:55] <Minecraft8575> Heloooo
#66 [01:55] <Minecraft8575> Im back
#67 [01:57] <Minecraft8575> Hhelo?
#68 [02:03] * Minecraft8575 [webchat@host-158.140.182-57.myrepublic.co.id] has quit. (Quit: webchat.esper.net)
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#70 [02:11] * Espercorn kicked Webchat054 from #minecrafthelp (Reason: ebchat054 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#71 [02:30] * Sovinja [webchat@89-24-55-11.nat.epc.tmcz.cz] has joined #minecrafthelp
#72 [02:31] <Sovinja> I lost my username/email and password to minecraft account
#73 [02:33] <Sovinja> But i have ID of transaction.
#74 [02:39] <thgilfodrol> ??> Sovinja account/send-email
#75 [02:39] <Absol> Sovinja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#76 [02:39] <Absol> Sovinja: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#78 [03:36] * Gumby [webchat@58.173.240.103] has joined #minecrafthelp
#79 [03:37] <Gumby> if anyone is here i cant login to my account even though i logged in about a month ago and it wont send me a pasword reset email
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#81 [04:20] * Shyam [webchat@cpe-1-159-39-248.vb12.vic.asp.telstra.net] has joined #minecrafthelp
#82 [04:20] <Shyam> hello?
#83 [04:21] <Shyam> i have a problem with optifine
#84 [04:22] * Shyam [webchat@cpe-1-159-39-248.vb12.vic.asp.telstra.net] has quit. (Client Quit)
#85 [04:43] * Laur3ns [webchat@178-85-213-39.dynamic.upc.nl] has joined #minecrafthelp
#86 [04:43] <Laur3ns> Hi, I'm trying to get a server online from my own PC but when i try to connect it says "io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information"
#87 [04:43] <Laur3ns> Can anybody help me?
#88 [04:51] <Andrio> Laur3ns, did the server start up successfully?
#89 [04:52] <Laur3ns> Yes I can connect through my IPv4 adress
#90 [04:54] <Andrio> Laur3ns, try to check it using https://dinnerbone.com/minecraft/tools/status/
#91 [04:55] <Laur3ns> It's not online
#92 [04:55] <Laur3ns> But I already checked the firewall
#93 [04:56] <Andrio> Laur3ns, check your port forwarding
#94 [04:56] <Laur3ns> I forwarded port 25565
#95 [04:56] <Laur3ns> And in my server.properties it's also 25565
#96 [04:56] <Andrio> ok
#97 [04:57] <Andrio> Laur3ns, consider double-checking it; it's possible your LAN IP address changed
#98 [04:59] <Laur3ns> LAN IP is IPv4 right?
#99 [04:59] <Andrio> Laur3ns, no
#100 [04:59] <Andrio> your server may have a private IPv6 address as well
#101 [05:00] <Laur3ns> So when I forward the port I should give up the LAN IP?
#102 [05:00] <Laur3ns> There is now my IPv4 atm
#103 [05:00] <Andrio> it's the one that shows up in output of ipconfig or ifconfig if it starts with 192 or 10
#104 [05:00] <Andrio> yes
#105 [05:00] <Laur3ns> Ok then I'll change that
#106 [05:01] <Laur3ns> Router gives this: The IP address is not in the same subnet with LAN IP address
#107 [05:02] <Andrio> what target IP address did you enter?
#108 [05:02] <Laur3ns> I entered my personal IP, found though Whatsmyip.com
#109 [05:02] <Andrio> That's not the LAN IP; that's your router's public IP address
#110 [05:02] <Laur3ns> Ah
#111 [05:03] <Laur3ns> so then it's 192.168.1.101
#112 [05:04] <Andrio> That looks right, yeah.
#113 [05:04] <Andrio> Is that the IP address you'd enter to get to your router config page?
#114 [05:04] <Laur3ns> Yes
#115 [05:04] <Andrio> That's not right then; that's your router's private IP address
#116 [05:04] <Andrio> you need to find the server's private IP
#117 [05:04] <Andrio> the fourth number should be different
#118 [05:05] <Laur3ns> The IPConfig also gives me a "Link-local IPv6 Address"
#119 [05:06] <Laur3ns> Maybe that's it?
#120 [05:06] <Laur3ns> Its a weird code "fe80::f9ef:74ae:ab6e:ce2e%21"
#121 [05:06] <Andrio> I'm not sure what'd happen if you use that one; it may result in your server only being accessible via IPv6
#122 [05:06] <Andrio> there should be an 'IPv4 address' that's different from the gateway (router) address
#123 [05:07] <Laur3ns> Yeah the IPv4 is 192.168.1.101
#124 [05:07] <Laur3ns> sorry if im unclear maybe
#125 [05:07] <Andrio> hm
#126 [05:07] <Andrio> Laur3ns, try using that one then
#127 [05:07] <Laur3ns> I already did
#128 [05:07] <Andrio> Laur3ns, by any chance is the router's IP address 192.168.1.1?
#129 [05:07] <Andrio> hm
#130 [05:08] <Laur3ns> That's the "default gateway"
#131 [05:08] <Andrio> ok
#132 [05:08] <Andrio> so you have port forwarding set up to forward TCP port 25565 to 192.168.1.101?
#133 [05:09] <Laur3ns> Yes, I actually have TCP&UDP both enabled
#134 [05:09] <Andrio> ok
#135 [05:09] <Andrio> Laur3ns, which IP address were you using when you got the 'connection refused' error?
#136 [05:09] <Laur3ns> My public Ip
#137 [05:09] <Laur3ns> The one of which they say I musn't share
#138 [05:09] <Andrio> Usually you won't be able to do that from inside the same network
#139 [05:10] <Andrio> you'd need to use someone else such as Dinnerbone's checker tool.
#140 [05:10] <Andrio> hm
#141 [05:10] <Laur3ns> Earlier today my friend couldn't join using the public IP address
#142 [05:10] <Laur3ns> If that makes sence
#143 [05:12] <Andrio> Laur3ns, can you show me the server log?
#144 [05:12] <Andrio> ??> Laur3ns paste
#145 [05:12] <Absol> Laur3ns: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#146 [05:13] <Laur3ns> https://paste.ubuntu.com/p/SkjgTdcCx9/
#147 [05:14] <Andrio> hm
#148 [05:15] <Andrio> Laur3ns, any chance I could see a screenshot of your port forwarding config?
#149 [05:15] <Laur3ns> Sure!
#150 [05:16] <Laur3ns> https://imgur.com/a/rwcCXT8
#151 [05:17] <Andrio> Hm, that looks correct to me
#152 [05:17] <Laur3ns> Haha
#153 [05:17] <Laur3ns> Maybe it is firewall after all, then?
#154 [05:17] <Andrio> Possibly, yeah
#155 [05:17] <Laur3ns> I tried disabling it but it still didn't work
#156 [05:18] <Andrio> What firewall?
#157 [05:18] <Laur3ns> "windows defender Firewall"
#158 [05:18] <Andrio> Does your router also have a firewall?
#159 [05:19] <Laur3ns> Yeah there is al "SPI Firewall"
#160 [05:19] <Laur3ns> ass well as some VPN and ALG options
#161 [05:19] * Verity555 [webchat@n106-71-146-71.rdl2.qld.optusnet.com.au] has joined #minecrafthelp
#162 [05:19] <Andrio> Perhaps that is blocking connections to your server
#163 [05:20] <Laur3ns> https://imgur.com/a/6YgmcTJ
#164 [05:21] <Laur3ns> What should I set?
#165 [05:21] * Goat [webchat@94.204.50.210.sta.wbroadband.net.au] has joined #minecrafthelp
#166 [05:21] * Anon [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#167 [05:21] <Verity555> I've requested a new verification code three times over the past 4 days.... is this reasonable?! Don't they have an autobot for this type of thing? I'm stuck playing demo...
#168 [05:21] <Andrio> Disable the firewall and see whether Dinnerbone's tool can connect then.
#169 [05:21] <Goat> Hi, I was wondering if there was a way to disable chat in realms for xbox one bedrock edition? I don't want to see what other people are typing
#170 [05:22] <Andrio> Verity555, where did you buy the game?
#171 [05:22] <Verity555> Mojang
#172 [05:22] <Andrio> Verity555, and you got the launcher from minecraft.net, right?
#173 [05:22] <Verity555> yes
#174 [05:22] <Laur3ns> Should I restart server first?
#175 [05:23] <Anon> Hello, the launcher always spams the log with "Recieved passengers for unknown entity" and some weird error about authentication or something, heres the log <https://hastebin.com/icehiritem> i just wanna make sure that something isnt broken
#176 [05:23] <Andrio> Laur3ns, you should not need to
#177 [05:23] <Laur3ns> Ok, then it didn't work
#178 [05:23] <Goat> Hi, I was wondering if there was a way to disable chat in realms for xbox one bedrock edition? I don't want to see what other people are typing
#179 [05:24] <Andrio> hm
#180 [05:24] <Anon> Goat, im pretty sure this chat is for java edition
#181 [05:24] <Goat> thanks helper anon wasn't asking you
#182 [05:25] <Anon> No need to be rude to me, i just didnt you to waste ur time
#183 [05:25] <Anon> *want you
#184 [05:25] <Goat> shhhhhhhhhhhhhh
#185 [05:25] <Anon> itttttttttttt
#186 [05:26] <Andrio> Anon, are there many people on the server with you?
#187 [05:26] <Laur3ns> Andrio would rebout the router help?
#188 [05:26] <Anon> idk
#189 [05:27] <Andrio> Laur3ns, I'm not sure
#190 [05:27] <Laur3ns> So what's next then? ;[
#191 [05:27] <Goat> thanks for nothing helpers
#192 [05:27] <Goat> couldve fukin told me
#193 [05:27] <Anon> i was playing hypixel bed wars which has 16 ppl
#194 [05:27] <Goat> anon did a better fukin job den u
#195 [05:27] <Goat> GO ANON GO
#196 [05:27] <Goat> GO ANON GO
#197 [05:27] <Goat> GO ANON GO
#198 [05:27] <Goat> GO ANON GO
#199 [05:27] * Absol kicked Goat from #minecrafthelp (Reason: oat :Stop spamming)
#200 [05:28] <Anon> fuck off
#201 [05:28] <Absol> Anon: Please keep it civil
#202 [05:28] <Andrio> Anon, do you have any mods?
#203 [05:28] <Anon> nope
#204 [05:28] <Verity555> Andrio, Do you have any ideas in relation to verification emails? (Sorry, you seem to be the guru here..) I've found threads with people having the same issue but it's literally been over a week since i purchased it, and 4 days since i sent the latest request for verification code (and emailed them!)... i'm getting pretty close to just cancelling i
#205 [05:28] <Verity555> t and disputing the payment with paypal :(
#206 [05:29] <Andrio> Verity555, you checked your spam folder, right?
#207 [05:29] <Verity555> yup.
#208 [05:30] <Verity555> Spam, 'others', junk etc.
#209 [05:30] <Andrio> Verity555, why do you need a verification code?
#210 [05:31] <Verity555> because until i provide a verification code, the email and account are only allowing me to play in demo mode
#211 [05:31] * xmasisforlosers [webchat@mobile-107-77-225-82.mobile.att.net] has joined #minecrafthelp
#212 [05:31] <Andrio> ok
#213 [05:31] <Laur3ns> Andrio ? Can you help me?
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#216 [05:32] <xmasisforlosers> Hi, i accidentally changed my language to Russian and i can't change it back no matter how hard i try.
#217 [05:32] <Andrio> Verity555, hm, did you choose a profile name yet?
#218 [05:33] <Andrio> xmasisforlosers, what version?
#219 [05:33] <xmasisforlosers> java
#220 [05:33] <Anon> xmasisforlosers, have you tried clicking the language button on the home screen
#221 [05:33] <xmasisforlosers> yeah
#222 [05:33] <Andrio> Laur3ns, just to make sure, search for 'Allow an app through Windows Firewall' in the Start menu and make sure Java is allowed there
#223 [05:33] <xmasisforlosers> every time i try to change it it goes to russian
#224 [05:33] <Verity555> I don't think so, no.
#225 [05:34] <Laur3ns> Andrio All boxed checked
#226 [05:34] <Anon> xmasisforlosers, you could always go to the settings.txt file in your .minecraft folder
#227 [05:34] <xmasisforlosers> oh i'll try that
#228 [05:34] <Laur3ns> I also made a 2 rules for the port in Firewall
#229 [05:34] <Andrio> Anon, from a search, it seems like both the issues you mentioned could be minor issues with the server
#230 [05:34] <Anon> k thx
#231 [05:34] <Andrio> Laur3ns, unfortunately that's everything I can think of then
#232 [05:34] * Anon [webchat@cpe-104-228-3-9.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#233 [05:35] <Laur3ns> :(
#234 [05:35] <Laur3ns> Well thanks I guess then
#235 [05:35] <Andrio> Verity555, have you gotten any email from Mojang on that account?
#236 [05:35] <Andrio> Verity555, have you gotten any email from Mojang on that account?
#237 [05:35] * Laur3ns [webchat@178-85-213-39.dynamic.upc.nl] has left #minecrafthelp
#238 [05:40] <Verity555> Actually wait. I must have created an account. So i previously created an account, got an email with a verification code on it, followed that link, then it took me to log in, i logged in, and then the next page was asking for payment details along with a minecraft profile. After i did that with paypal etc, i got an email with an order receipt, and
#239 [05:40] <Verity555> then where to download it. Then i went and downloaded it. installed the launcher and then logged in. But then it said i can only play in demo mode... so i checked the account.. (account.mojang.com/me) and it wasn't listed there.... TLDR; im confused what im meant to be doing now.. L:-S
#240 [05:42] <Andrio> Verity555, is that all with the same email address?
#241 [05:43] <Verity555> no, that's just dawned on me too. My paypal is different to the account to mojang account. ugh.
#242 [05:44] <Andrio> mhm
#243 [05:44] <Andrio> I don't think that should matter though, as long as you don't get the email addresses mixed up
#244 [05:49] <Verity555> okay solved it. it was registered with gmail.com.au not gmail.com ugh. Andrio you've been amazing. Thank you very much for your patience!
#245 [05:50] <Andrio> Verity555, no problem
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#252 [06:37] <honza> Hello, I would like to delete my Mojang account permanently. Can you do that?
#253 [06:38] * pixelolan [webchat@92-110-26-249.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#254 [06:38] <pixelolan> hello i would need help
#255 [06:39] * honza [webchat@91.103.167.102.meep.cz] has quit. (Client Quit)
#256 [06:40] <pixelolan> https://paste.gg/p/anonymous/4f2527331746439dabab69397c65d959/files/a5563a7389264f3696126f5d30b68521/raw
#257 [06:42] <Andrio> ??> pixelolan account/send-email
#258 [06:42] <Absol> pixelolan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [06:42] <Absol> pixelolan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#270 [08:37] <crosby> So I recently got my free copy of windows 10 edition and decided to start up a realm with some friends. This morning I logged on and for whatever reason ALL of my controls are messed up (cant walk / when I can walk, I cant properly turn, cant access inv, etc). I checked the control settings and everything seems to be in the right place but for what
#271 [08:37] <crosby> ever reason I'm having this issue.
#272 [08:37] <crosby> any reason why this is happening?
#273 [08:38] * crosby [webchat@pool-108-12-236-168.prvdri.fios.verizon.net] has quit. (Client Quit)
#274 [08:38] * crosby [webchat@pool-108-12-236-168.prvdri.fios.verizon.net] has joined #minecrafthelp
#275 [08:39] <crosby> So I recently got my free copy of windows 10 edition and decided to start up a realm with some friends. This morning I logged on and for whatever reason ALL of my controls are messed up (cant walk / when I can walk, I cant properly turn, cant access inv, etc). I checked the control settings and everything seems to be in the right place but for what
#276 [08:39] <crosby> ever reason I'm having this issue.
#277 [08:41] <Andrio> crosby, what about single player?
#278 [08:41] <crosby> same thing
#279 [08:41] <crosby> and this just in: tried logging on and I spawned in a different spot than last time
#280 [08:42] <crosby> still frozen, only able to look around
#281 [09:01] * Annwan [webchat@lfbn-1-1499-14.w90-65.abo.wanadoo.fr] has joined #minecrafthelp
#282 [09:01] <crosby> hey andrio any luck finding anything about my control issue?
#283 [09:02] * Annwan [webchat@lfbn-1-1499-14.w90-65.abo.wanadoo.fr] has quit. (Client Quit)
#284 [09:29] * Nick [webchat@n49-198-235-173.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
#285 [09:30] <Nick> need to migrate account
#286 [09:30] * Nick is now known as Guest89203
#287 [09:30] <Greymagic27> Guest89203, Hey, Let me grab those instructions for you
#288 [09:30] <Greymagic27> ??> NickG365 account/migrate
#289 [09:30] <Absol> NickG365: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#290 [09:31] * Guest89203 [webchat@n49-198-235-173.mrk1.qld.optusnet.com.au] has quit. (Client Quit)
#291 [09:58] * mrdnky [webchat@balticom-242-8.balticom.lv] has joined #minecrafthelp
#292 [09:58] <mrdnky> hello
#293 [09:58] <Greymagic27> mrdnky, Hey, how can we help?
#294 [09:58] <mrdnky> um
#295 [09:58] <mrdnky> is it correct to write here for server setup problems?
#296 [09:59] <Greymagic27> mrdnky, I'm not that adept at server problems but I can see if I can help with it
#297 [10:00] <mrdnky> ok so basically - I have set up the server port forwarding correctly, the firewall is letting the server through, but when i try to connect through my external IP it gives me the io.netty error
#298 [10:00] <Greymagic27> mrdnky, Does it work when you use your local ip address or 'localhost'?
#299 [10:01] <mrdnky> ill try
#300 [10:01] <mrdnky> yes it does
#301 [10:02] <Greymagic27> mrdnky, Can you DM me the IP? I'll see if I can connect
#302 [10:02] <mrdnky> or maybe if I dont have my port forwards or firewall correct, then you could tell me how to check those
#303 [10:02] <mrdnky> no
#304 [10:02] <mrdnky> easy DDOS
#305 [10:02] <Greymagic27> mrdnky, I won't DDOS you, I don't even know how :P
#306 [10:03] <mrdnky> is there any way you can check without me giving you the ip
#307 [10:03] <Greymagic27> mrdnky, I need the IP to connect
#308 [10:03] <mrdnky> because my friends cant connect im sure
#309 [10:05] <mrdnky> are you still here?
#310 [10:06] <Greymagic27> mrdnky, Yep, I will need the IP though if you'd like me to check if I can connect
#311 [10:06] <Capfan67> mrdnky, If you want to check yourself, without giving out your ip, use this tool: https://dinnerbone.com/minecraft/tools/status/
#312 [10:06] <Greymagic27> Forgot about that, thanks cap
#313 [10:08] <mrdnky> i cant ):
#314 [10:08] <mrdnky> any ideas?
#315 [10:08] <Greymagic27> mrdnky, You can't use the tool that cap linked?
#316 [10:08] <mrdnky> i can but cant connect
#317 [10:08] <Greymagic27> mrdnky, When you use the tool cap gave you, what's the output?
#318 [10:09] <Capfan67> mrdnky, If the tool cannot connect, then either your Local Machine has AV/Firewall blocking access, or you've not setup your router correct, or possibly your behind more than one gateway making inbound access impossible.
#319 [10:09] <mrdnky> how can i check if the firewall is blocking?
#320 [10:10] <Capfan67> mrdnky, You can isolate the local machine from other issues by connecting to your sever from a second computer on your LAN.
#321 [10:10] <mrdnky> Ok ill try that
#322 [10:10] <mrdnky> brb
#323 [10:10] <mrdnky> but wait
#324 [10:11] <Capfan67> mrdnky, Make sure your LAN testing uses your LAN IP address, not your internet address.
#325 [10:11] <mrdnky> besides a bad port forward what may be the issues with router setup ?
#326 [10:12] * mrdnky [webchat@balticom-242-8.balticom.lv] has joined #minecrafthelp
#327 [10:12] <mrdnky> oh sorry
#328 [10:12] <mrdnky> are the same people still here
#329 [10:13] <mrdnky> ?
#330 [10:13] <mrdnky> cap ?
#331 [10:13] <Capfan67> mrdnky, Yes, still here. Making coffee. =)
#332 [10:13] <Capfan67> mrdnky, How did the LAN test go?
#333 [10:13] <mrdnky> haha
#334 [10:13] <mrdnky> just a minute
#335 [10:16] <mrdnky> sorry that im taking so long
#336 [10:16] <Capfan67> mrdnky, No worries. Working on other things and glancing at chat now and then. Take your time.
#337 [10:22] <mrdnky> did your first server setup go smoothly?
#338 [10:24] <Capfan67> mrdnky, That would have been 6 or 7 years ago. I honestly don't remember. I'm sure I had plenty of bumps along the way. Having said that, I've been working on Networks since the old BNC days, so the network issues are rarely a mystery to me (for my own systems anyway).
#339 [10:33] <mrdnky> sso, is this like an open chat, where anyone can come in and start chatting with the both us?
#340 [10:33] <mrdnky> have never used one of these
#341 [10:33] <mrdnky> just forums
#342 [10:34] <Greymagic27> Yea, It's an open chatroom thing. People can just hop in with their problem and we try to help them
#343 [10:34] <mrdnky> its nice that its a fast response as well
#344 [10:35] <Greymagic27> Yea, I get little bleeps when someone posts a message
#345 [10:35] <mrdnky> me too
#346 [10:35] <Capfan67> mrdnky, It's "fast" when one of the volunteers are lurking. That tends to vary. Sometimes there are several of us, but others no one is around. Patience pays dividends here.
#347 [10:37] <mrdnky> well im lucky then
#348 [10:39] <mrdnky> have any of you used cracked minecraft by any chance?
#349 [10:39] <mrdnky> because im running into a problem here
#350 [10:39] <Capfan67> mrdnky, No. We don't use or support cracked clients, and tend to toss people who use them out of the channel.
#351 [10:41] <mrdnky> well can you not toss this time please because i just dont have a second account?
#352 [10:41] <mrdnky> it's for testing only
#353 [10:41] <Capfan67> mrdnky, Let's backup a moment. The server you're trying to run, is it the dedicated server softare, or "Open to LAN"?
#354 [10:42] <mrdnky> haha no it's dedicated
#355 [10:43] <Capfan67> mrdnky, Your dedicated server does *not* require an account. Don't download/install/use a hacked client, as you're likely to lose your account (many of them steal your credentials).
#356 [10:43] <Capfan67> mrdnky, Instead, just run your server batch file/script on the host system, and log into your account on the second computer to test.
#357 [10:44] <mrdnky> oh okay
#358 [10:46] * Stu [webchat@64-251-146-86.fidnet.com] has joined #minecrafthelp
#359 [10:49] <Stu> Hi. I'm having an issue where I don't remember the email I used in my old Minecraft account, nor do I think I even have access to it any longer. I have not used it for some time and would like to migrate it, but that's an issue without the original email address. I have my username if that would help in identifying what that email was so i can prop
#360 [10:49] <Stu> erly migrate to Mojang and play again.
#361 [10:49] <Greymagic27> Stu, Hey, See if this is of any help
#362 [10:49] <Greymagic27> ??> Stu account/forgot-email
#363 [10:50] <Absol> Stu: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#364 [10:50] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#365 [10:51] <mrdnky> ok im back
#366 [10:51] <mrdnky> it didnt work
#367 [10:51] <mrdnky> "Timed out"
#368 [10:52] <mrdnky> so I guess its the firewall?
#369 [10:55] <Capfan67> mrdnky, AV, Firewall or incorrect IP are possibilities.
#370 [10:56] <Capfan67> mrdnky, From experience, my money would be on Firewall (that's where I would start). You can isolate Firewall as a possibility by temporarily disabling your firewall then testing again.
#371 [10:58] <mrdnky> yes it worked
#372 [10:58] <mrdnky> i just completely disbled the wall
#373 [10:58] <mrdnky> thanks
#374 [10:58] <mrdnky> now whats next to let my friends play?
#375 [11:00] <mrdnky> i guess i need to somehow allow java through the FW
#376 [11:00] <Capfan67> mrdnky, I don't recommend leaving your firewall disabled. You simply know what problem to solve. I'd recommend adding a firewall exception for your server port (25565 if default), then testing again with the firewall enabled.
#377 [11:00] <mrdnky> how do i add an exception?
#378 [11:00] <Capfan67> mrdnky, Don't allow Javaw.exe universally. That is a security hole malicious java code could take advantage of. Instead, open the port.
#379 [11:01] * AkaGeneral [webchat@2.88.176.63] has joined #minecrafthelp
#380 [11:01] <AkaGeneral> hi
#381 [11:01] <mrdnky> like in my routers settings you mean?
#382 [11:01] <Greymagic27> AkaGeneral, Howdy, how can we help?
#383 [11:01] <AkaGeneral> i lost my account
#384 [11:01] <AkaGeneral> how can i get it back
#385 [11:01] <Greymagic27> AkaGeneral, Have you send an email to mojang?
#386 [11:02] <AkaGeneral> yeah i wait 2 week
#387 [11:02] <Capfan67> mrdnky, You're running Windows 10. Here's a simple guide to add a port exception: https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html
#388 [11:02] <AkaGeneral> and they never answer
#389 [11:02] <Greymagic27> AkaGeneral, See this for the response times:
#390 [11:02] <Greymagic27> ??> AkaGeneral account/send-email/wait-time
#391 [11:02] <Absol> AkaGeneral: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#392 [11:04] <mrdnky> TCP OR UDP?
#393 [11:04] <Capfan67> mrdnky, TCP
#394 [11:05] <mrdnky> ok it has worked
#395 [11:06] <mrdnky> im guessing next would be to try it with the mc server checker thing?
#396 [11:06] <Capfan67> mrdnky, Yup. Now that it's working internally, test the Internet IP from an outside location (the Dinnerbone website is what I recommend).
#397 [11:06] <mrdnky> could i get a link please?
#398 [11:06] <Capfan67> mrdnky, https://dinnerbone.com/minecraft/tools/status/
#399 [11:07] <mrdnky> hm
#400 [11:07] <mrdnky> doesnt work
#401 [11:07] <Capfan67> mrdnky, Are you using the default port, or a custom port?
#402 [11:08] <mrdnky> umm
#403 [11:08] <mrdnky> 25565 I gues
#404 [11:08] <mrdnky> *guess
#405 [11:08] <mrdnky> how can you use a custom one
#406 [11:08] <Capfan67> mrdnky, Ok, I can't connect either. So, you also appear to have issues with your router setup.
#407 [11:09] <mrdnky> Can I send screenshots here?
#408 [11:09] <Capfan67> mrdnky, You can specify a port number in your server.properties file. Testing with the default port is a good idea. However, once your server is working, you might consider using a custom port to avoid random people finding your server with a port scanner. Alternately, make sure you enable Whitelist.
#409 [11:10] <Capfan67> mrdnky, Yes. Post your screenshots to a picture site, such as http://imgur.com/ then post a link here.
#410 [11:11] <mrdnky> https://prnt.sc/mrxqfn
#411 [11:11] <mrdnky> the port in the properties is 25565 by the way
#412 [11:12] <Capfan67> mrdnky, assuming .85 is the correct IP for your server computer, that looks correct.
#413 [11:12] <mrdnky> yes it is
#414 [11:12] <mrdnky> its my IPV4
#415 [11:12] <Capfan67> mrdnky, ...and I trust it's the IP you used to test internally from the second computer.
#416 [11:12] <mrdnky> yes
#417 [11:14] <Capfan67> mrdnky, If you navigate to your router's WAN/Internet setup page, does the page your WAN/Internet IP? If so, does that match the IP you get when you view http://whatismyip.host/
#418 [11:14] <Capfan67> mrdnky, The exercise is intended to determine if your router has an Internet IP, or if you're behind a second router.
#419 [11:17] <mrdnky> "whatismyip.host" shows different than my 192.168.1.85
#420 [11:17] <mrdnky> but isnt it supposed to be that way
#421 [11:18] <Capfan67> mrdnky, What you're comparing to is the WAN/Internet IP displayed in your router, not your server inside/LAN IP.
#422 [11:18] <Capfan67> mrdnky, Do you know your router model?
#423 [11:19] <mrdnky> ASUS RT-AC51U
#424 [11:20] * Bartinio [webchat@host-89-229-49-55.dynamic.mm.pl] has joined #minecrafthelp
#425 [11:22] * amarod [webchat@179.56.0.37] has joined #minecrafthelp
#426 [11:22] * gabyy010 [webchat@79-115-249-92.rdsnet.ro] has joined #minecrafthelp
#427 [11:22] <amarod> hi?
#428 [11:22] <gabyy010> GLFW error 65542: WGL
#429 [11:22] <Greymagic27> amarod, Hey
#430 [11:22] <Greymagic27> ??> gabyy010 win/dxdiag
#431 [11:22] <Absol> gabyy010: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#432 [11:22] <amarod> i need help
#433 [11:23] <Greymagic27> amarod, What's the issue
#434 [11:23] <amarod> wait a minute
#435 [11:23] <amarod> plis
#436 [11:24] <Capfan67> mrdnky, I am reading through the router manual now to see if you can display/show your WAN IP. Meanwhile, have you tried rebooting (unplug from power, replug after 10 seconds) your router? Some routers require a reboot to enable port forwarding. If not, try it and reconnect here when it comes back up.
#437 [11:24] <amarod> I need help on my account
#438 [11:24] * Bartinio [webchat@host-89-229-49-55.dynamic.mm.pl] has quit. (Client Quit)
#439 [11:24] <Greymagic27> amarod, What's the issue with your account?
#440 [11:24] * Interesting_Zebra44 [~Interesti@drmons0552w-47-54-61-224.dhcp-dynamic.fibreop.ns.bellaliant.net] has joined #minecrafthelp
#441 [11:25] <Capfan67> mrdnky, Actually, before you do that...
#442 [11:25] <Interesting_Zebra44> I need help with this issue, I have Minecraft 1.12.2 and it crashes with Mr. Crayfish Furniture mod. I have the latest forge and everything I need for it to work, and I'm pretty sure it's not my computer since it runs MC just gine.
#443 [11:25] * mrdnky [webchat@balticom-242-8.balticom.lv] has quit. (Quit: webchat.esper.net)
#444 [11:26] <Interesting_Zebra44> Does anyone have any solution to this problem?
#445 [11:26] <amarod> is that my account is won in a raffle but I do not know what the security questions are, should I speak with a minecraft staffer or what should I do?}
#446 [11:26] <Interesting_Zebra44> I used to be able to run the mod just fine on this computer, but now it crashes for some reason. I'm running Windows 7 Ultimate 32 bit by the way.
#447 [11:26] <Capfan67> ??> Interesting_Zebra44 mods
#448 [11:26] <Absol> Interesting_Zebra44: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#449 [11:26] <Absol> Interesting_Zebra44: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#450 [11:27] <Greymagic27> amarod, You would need to speak to the raffle owner, but be aware that getting accounts for free is agaist minecraft EULA
#451 [11:27] * mrdnky [webchat@balticom-242-8.balticom.lv] has joined #minecrafthelp
#452 [11:27] <Interesting_Zebra44> Just buy the game, winning free accounts is against MC terms of service.
#453 [11:27] <Interesting_Zebra44> The game is literally like 35 dollars in Canada
#454 [11:27] <amarod> ok thx
#455 [11:27] <Interesting_Zebra44> Just buy it mate it's not that expensive
#456 [11:28] * amarod [webchat@179.56.0.37] has quit. (Quit: webchat.esper.net)
#457 [11:28] <mrdnky> ok Capfan67 im back
#458 [11:28] <Interesting_Zebra44> I still need help with trying to get furniture mod running...
#459 [11:28] <mattym> ??> Interesting_Zebra44 mods
#460 [11:28] <Absol> Interesting_Zebra44: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#461 [11:28] <Absol> Interesting_Zebra44: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#462 [11:28] <Capfan67> mrdnky, Try testing the dinnerbone tool again. If it still can't connect, I notice that your router *also* has a firewall. Try temporarily disabling the router firewall and test.
#463 [11:29] <Interesting_Zebra44> But I need help right away, on the forum it will take forever to get an answer.
#464 [11:29] <Capfan67> Interesting_Zebra44, Since we can't help you, "right away" isn't this channel.
#465 [11:29] * Juice_Tin107 [webchat@slkrmb0120w-ppp-5-235.dynamic.bellmts.net] has joined #minecrafthelp
#466 [11:29] <Juice_Tin107> hey
#467 [11:29] <Interesting_Zebra44> That's not what I mean, it will take forever on the forum to get amn answer.
#468 [11:29] <Interesting_Zebra44> *an
#469 [11:30] <Juice_Tin107> So: I got my account hacked, and the dude changed my skin and my username to his skin and username.
#470 [11:30] <Greymagic27> Juice_Tin107, Hey, have you emailed mojang already?
#471 [11:30] <mattym> !remove Interesting_Zebra44 Still not the place to get mod help.
#472 [11:30] * Absol kicked Interesting_Zebra44 from #minecrafthelp (Reason: nteresting_Zebra44 :Still not the place to get mod help.)
#473 [11:30] <Juice_Tin107> I don't intend to wait a full 30 days for it to be changed, so would Mojang be able to change it back or no?
#474 [11:30] <mrdnky> Capfan67 didnt work but btw what does the server ip in server.properties need to be?
#475 [11:31] <Greymagic27> Juice_Tin107, Yea, they are the only ones who can deal with account issues
#476 [11:31] <Juice_Tin107> I've emailed them with the required info and request
#477 [11:31] <Greymagic27> ??> Juice_Tin107 account/send-email
#478 [11:31] <Absol> Juice_Tin107: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#479 [11:31] <Absol> Juice_Tin107: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#480 [11:31] <mrdnky> Capfan67the 192.168.1.85 one?
#481 [11:31] <Greymagic27> Oh ok, that's good then, all you need to do now is wait for a reply Juice_Tin107
#482 [11:32] <Juice_Tin107> Yeah, because like my account is secure, I can do that myself and I don't need help with that, I just don't want to sit around for a month with a known hacker's username over my head
#483 [11:33] <Capfan67> mrdnky, Leave the server-ip field blank. It's for special purpose (if your computer is connected to two networks at the same time).
#484 [11:33] <Juice_Tin107> Do you think they would change it back? Or would they just make some stupid statement like "well just wait the 30 days"
#485 [11:33] <Capfan67> mrdnky, ...and when you say "didn't work", do you mean the reboot, or do you mean disabling your router firewall?
#486 [11:34] * Interesting_Zebra44 [~Interesti@drmons0552w-47-54-61-224.dhcp-dynamic.fibreop.ns.bellaliant.net] has joined #minecrafthelp
#487 [11:34] <Interesting_Zebra44> I'm sorry
#488 [11:34] <mattym> Juice_Tin107, Their current backlog will probably take longer than the 30 days. They also state on their support site that they will not help with name changes. So just wait the 30 days.
#489 [11:34] <mrdnky> removed ip from server.properties , still doesnt work Capfan67
#490 [11:35] <mrdnky> do u have any ideas?
#491 [11:35] <Interesting_Zebra44> How come I can't get help with this issue? Just because I have mods! This is a Minecraft help channel, you are supposed to help me with Minecraft.
#492 [11:35] <Lord_Ralex> Interesting_Zebra44, we help with the base game, we do not help with 3rd party content.
#493 [11:35] <Capfan67> mrdnky, Again, did you temporarily disable the firewall in your router to test?
#494 [11:35] <mrdnky> yes
#495 [11:35] * Lord_Ralex kicked Interesting_Zebra44 from #minecrafthelp (Reason: nteresting_Zebra44 :So, rather than assuming, read what we do and don't do here.)
#496 [11:35] <Greymagic27> Juice_Tin107, I'm not sure. It's rare that they will change it on request but it will be around 30 days when you get your reply due to backlog anyway
#497 [11:35] <Juice_Tin107> Well that sucks.
#498 [11:35] <Juice_Tin107> I don't want to sit around with a hacker's name on my head for a month
#499 [11:37] <Capfan67> mrdnky, The issue appears to be either within your router, or in front of your router. I've provided all the support I can. You may need to contact your Router customer support for Router specific help.
#500 [11:38] * gabyy010 [webchat@79-115-249-92.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#501 [11:38] <mrdnky> ok well thanks anyway Capfan67
#502 [11:39] <Capfan67> mrdnky, Best of luck.
#503 [11:43] * Will [webchat@130.73.126.194.pool.dsl.daisyplc.net] has joined #minecrafthelp
#504 [11:45] <Will> i have an account I made in 2014, I got a new computer and can't remember the security questions. I also no longer have the e-mail account linked to the account, I have logged in and am playing but don't have access to some of the resources. Can I change my e-mail or is there no way?
#505 [11:45] <Greymagic27> Will, You'll need to email mojang and ask them to change it for you
#506 [11:45] <Greymagic27> ??> Will account/send-email
#507 [11:45] <Absol> Will: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#508 [11:45] <Absol> Will: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#509 [11:45] <mattym> Will, Do you still have access to the old computer?
#510 [11:46] <Will> nope
#511 [11:46] <mattym> Will, Then do as instructed above.
#512 [11:47] <Will> is the transaction ID the payment method used?
#513 [11:47] <Greymagic27> ??> Will account/trans-id
#514 [11:47] <Absol> Will: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#515 [12:02] * demonoverlord [webchat@cpc72393-sotn14-2-0-cust860.15-1.cable.virginm.net] has joined #minecrafthelp
#516 [12:02] <demonoverlord> i installed a mod and now my game wont launch
#517 [12:02] <Greymagic27> ??> demonoverlord mods
#518 [12:02] <Absol> demonoverlord: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#519 [12:02] <Absol> demonoverlord: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#520 [12:12] * Lukasz0 [webchat@ftth-nat-91.ip4.greenlan.pl] has joined #minecrafthelp
#521 [12:12] <Lukasz0> Hi
#522 [12:12] <Lukasz0> I am not able to log in my account
#523 [12:13] <Greymagic27> Lukasz0, Hey, what happens when you try?
#524 [12:13] <Lukasz0> i do not reme,mber my password, but when i changed it it doesnt work
#525 [12:14] <Lukasz0> i have old account
#526 [12:14] <Greymagic27> ??> Lukasz0 account/send-email
#527 [12:14] <Absol> Lukasz0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#528 [12:14] <Absol> Lukasz0: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#529 [12:15] <Lukasz0> what should i do when i dont know my Minecraft/Scrolls Username?
#530 [12:16] <Greymagic27> Lukasz0, Put in the fields that you know
#531 [12:16] <Lukasz0> thanks:)
#532 [12:17] <Lukasz0> one question more
#533 [12:17] <Greymagic27> Sure
#534 [12:17] <demonoverlord> no i need help resetting my launcher cause it wont let me launch it all i tried to install was optfine and a map mod that did not cause problems before
#535 [12:18] <demonoverlord> im using 1.13,2 btw
#536 [12:18] * tintin250 [webchat@c-71-59-180-154.hsd1.wa.comcast.net] has joined #minecrafthelp
#537 [12:18] <Lukasz0> does it matter when i want to log after 4 years?
#538 [12:18] <Capfan67> demonoverlord, Does your client crash when you select and launch the "latest version" profile?
#539 [12:18] <Greymagic27> Lukasz0, It shouldn't do, no
#540 [12:18] <tintin250> Is there any reason I haven't received a password reset email in 3 days?
#541 [12:19] <Lukasz0> good to know
#542 [12:19] <Greymagic27> tintin250, Have you checked your spam folder?
#543 [12:19] <tintin250> I've checked them all
#544 [12:19] <demonoverlord> i cant do that cause the server i play on is still on 1.13.2
#545 [12:19] <Greymagic27> tintin250, In that case you'll need to email mojang
#546 [12:19] <tintin250> I sent in a support ticket 3 days ago aswell and still nothing
#547 [12:19] * kevin94se [webchat@c80-217-188-110.bredband.comhem.se] has joined #minecrafthelp
#548 [12:19] <Greymagic27> tintin250, You'll need to wait a while longer, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#549 [12:19] <tintin250> So I need to wait a month to get a reply?
#550 [12:20] <Greymagic27> Sadly yes due to the amount of backlog they still have
#551 [12:20] <tintin250> -_-
#552 [12:20] <tintin250> -_-
#553 [12:20] * kevin94se [webchat@c80-217-188-110.bredband.comhem.se] has left #minecrafthelp
#554 [12:21] <tintin250> And there is no way to contact anyone who can help sooner?
#555 [12:21] * demonoverlord [webchat@cpc72393-sotn14-2-0-cust860.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#556 [12:21] <Greymagic27> Nope, you'll need to wait the month. The backlog should be clear soon
#557 [12:22] <Capfan67> deathspawn, "latest version" is 1.13.2. The objective here is to determine if the vanilla game is crashing.
#558 [12:22] * Lukasz0 [webchat@ftth-nat-91.ip4.greenlan.pl] has quit. (Quit: webchat.esper.net)
#559 [12:22] <tintin250> 1 month for a simple password reset email, great company
#560 [12:24] <Capfan67> Gah... that directed to the wrong player since demonoverlord had disconnected. =(
#561 [12:25] <Greymagic27> Haha, I didn't even notice they had left
#562 [12:26] * demonoverlord [webchat@cpc72393-sotn14-2-0-cust860.15-1.cable.virginm.net] has joined #minecrafthelp
#563 [12:26] * Virtuoel [webchat@78.186.59.48.static.ttnet.com.tr] has joined #minecrafthelp
#564 [12:27] <Capfan67> demonoverlord, "latest version" is 1.13.2. The objective here is to determine if the vanilla game is crashing.
#565 [12:28] <demonoverlord> ill have a look
#566 [12:30] * Christianmono [webchat@173-14-169-29-NewEngland.hfc.comcastbusiness.net] has joined #minecrafthelp
#567 [12:30] <demonoverlord> ok that one is not crashing but i want to keep my mods
#568 [12:30] <Christianmono> hey guys
#569 [12:30] <demonoverlord> how do i do that
#570 [12:30] <Christianmono> i have an io.netty problem
#571 [12:30] <Christianmono> none of my servers are coonecting
#572 [12:30] <Capfan67> demonoverlord, So, the issue is with whatever mod you're running. Provide crash information to that mod author for support.
#573 [12:32] <Christianmono> can u see what im typing
#574 [12:32] <Capfan67> Christianmono, Can see indeed.
#575 [12:33] <Christianmono> Thanks. I cant connect to any multiplayer servers, but singleplayer works fine
#576 [12:33] <Capfan67> Christianmono, Are you having trouble connecting to all servers, or just one in particular?
#577 [12:33] <Christianmono> it keeps on saying io.netty and then a bunch of text
#578 [12:33] <Capfan67> Christianmono, Are you able to connect to this test server: mctest.ae97.net
#579 [12:33] * virtuoel_ [~virtuoel@78.186.59.48] has joined #minecrafthelp
#580 [12:33] <Christianmono> let me see
#581 [12:33] * Virtuoel [webchat@78.186.59.48.static.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#582 [12:34] * virtuoel_ is now known as virtuoel
#583 [12:34] <Christianmono> im getting on mc rn Capfan
#584 [12:35] * virtuoel [~virtuoel@78.186.59.48] has quit. (Client Quit)
#585 [12:35] * Virtuoel [~virtuoel@78.186.59.48] has joined #minecrafthelp
#586 [12:36] <Christianmono> Capfan67 it just says Connecting...
#587 [12:37] <Christianmono> Capfan67 now it says io.netty.channel.Abstract$
#588 [12:37] <Capfan67> Christianmono, What's the full error?
#589 [12:37] <Christianmono> io.netty.channel.abstractchannel$annotatedconnectexception
#590 [12:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#591 [12:38] * Breanna [webchat@dynamic-216-186-236-252.knology.net] has joined #minecrafthelp
#592 [12:38] <Capfan67> Christianmono, That's the beginning. The important part follows right after that. Do you see "Connection refused", or "connection timeout", or something else?
#593 [12:39] <Capfan67> Christianmono, I also noticed you're behind a managed network (comcastbusiness.net). Are you connecting from a business or institution where an IT department manages the connection? The most likely cause is port blocking by IT.
#594 [12:39] <Christianmono> Capfan67 "Connection Times Out: no further information"
#595 [12:40] <Capfan67> Christianmono, I can verify that the server is online. A "time out" means your connection was blocked or interrupted.
#596 [12:41] <Breanna> Hello ive been trying to launch Minecraft and im getting the error of Driver not being able to support OpenGL and hey is my DxDiag https://paste.ubuntu.com/p/MRp7fY65tv/
#597 [12:41] <Christianmono> Capfan67i understand that dude
#598 [12:41] <Christianmono> Capfan67 how do i fix it is my question
#599 [12:42] <Capfan67> Breanna, Your hardware is far below the minimum requirements for Minecraft.
#600 [12:42] <Christianmono> Capfan67 i dont know why it happened, i could play fine a few days ago
#601 [12:42] <Capfan67> Christianmono, If you're behind a managed network with port blocking, you'll need to contact IT or whoever manages the network to open the ports.
#602 [12:42] <Breanna> I see, gotcha, thanks
#603 [12:42] <Christianmono> Capfan67 im at school right now, ya think that's it?
#604 [12:43] <Capfan67> Christianmono, Yes, it's likely that IT has blocked the port. Reach out to them to discuss your options.
#605 [12:43] <Christianmono> Capfan67 it also happens ATH HOME
#606 [12:44] * Breanna [webchat@dynamic-216-186-236-252.knology.net] has quit. (Quit: webchat.esper.net)
#607 [12:44] <Capfan67> Christianmono, Feel free to rejoin the channel at home, and we'll see if we can resolve that issue.
#608 [12:44] <Christianmono> Capfan67 :( can i give u my discord because i dont want this tab open 24/7
#609 [12:44] <Capfan67> Christianmono, Sorry, we provide help here in the channel.
#610 [12:45] <Christianmono> Capfan67 aight bet, when i get home ill hop in here
#611 [12:45] <Christianmono> Capfan67 the weird thing is. is how i can connect to the Luminex server
#612 [13:01] * Will [webchat@130.73.126.194.pool.dsl.daisyplc.net] has quit. (Quit: webchat.esper.net)
#613 [13:06] * oadhan [webchat@32.72.brockport.dhcp.apogeeetelecom.com] has joined #minecrafthelp
#614 [13:06] <oadhan> hello
#615 [13:07] <Capfan67> Hi
#616 [13:07] <Greymagic27> Hey
#617 [13:07] <oadhan> hey i keep getting this message when i try to join my friends server: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#618 [13:08] <oadhan> i was wondering how to solve this lol'
#619 [13:09] <Capfan67> oadhan, "Connection timed out" would suggest that the network path to the server is blocked or unavailable. Is this server at your location, or over the Internet
#620 [13:09] <oadhan> at my location
#621 [13:09] <Capfan67> oadhan, Is it a dedicated server, or "Open to LAN"?
#622 [13:09] <oadhan> dedicated server on a seperate device
#623 [13:10] <Capfan67> oadhan, Have you temporarily disabled the firewall on the dedicated server and your client to test?
#624 [13:13] <oadhan> yes
#625 [13:14] <Capfan67> oadhan, Are you able to connect when the firewall is disabled on both computers?
#626 [13:14] <oadhan> no
#627 [13:14] <oadhan> but i am able to connect from two different computers
#628 [13:14] <oadhan> just not this one
#629 [13:15] <Capfan67> oadhan, Are you able to ping the server IP from the computer you're testing from? (using a terminal session or command prompt)?
#630 [13:15] * demonoverlord [webchat@cpc72393-sotn14-2-0-cust860.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#631 [13:15] <oadhan> how would i do that
#632 [13:17] <Capfan67> oadhan, Ah. I see you're running MacOS. I'm not sufficiently familiar with MacOS to walk you through networking steps.
#633 [13:17] <oadhan> im actually not using this im using a different laptop with windowa 7
#634 [13:18] <oadhan> windows*
#635 [13:18] * Cryptographics [webchat@modemcable112.220-177-173.mc.videotron.ca] has joined #minecrafthelp
#636 [13:18] <Capfan67> oadhan, In that case, press Windows+R and type "CMD" in the run prompt. This will open a command prompt. Next, issue the command "Ping [address]", where [address] is the IP of the server.
#637 [13:19] <Cryptographics> Hi, I wish to play minecraft again but forgot my email and password
#638 [13:19] <Capfan67> oadhan, For example, on my network, I would test my server with: Ping 192.168.1.20
#639 [13:20] <Capfan67> Cryptographics, You would need to know your login credentials for the self service pages. In your case, You'll need to contact Mojang Support:
#640 [13:20] <Capfan67> ??> Cryptographics account/send-email
#641 [13:20] <Absol> Cryptographics: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#642 [13:20] <Absol> Cryptographics: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#643 [13:20] <oadhan> could not find host
#644 [13:21] <Capfan67> oadhan, What are the first 2 numbers of the address? Is it 192.168 or 10.10 by chance, or some other numbers?
#645 [13:21] <oadhan> 10.64
#646 [13:21] <oadhan> its running off of a college wifi service
#647 [13:22] <Capfan67> oadhan, If you're unable to ping the address, and receive a host error, you're not on the same network as the server.
#648 [13:24] <oadhan> yeah it says could not find host
#649 [13:25] <oadhan> but there is another computer with the same set up that can connect to the server
#650 [13:26] <Capfan67> oadhan, Then that computer is on a different network segment.
#651 [13:26] <oadhan> interesting
#652 [13:26] <oadhan> is there any way to fix that?
#653 [13:27] <Capfan67> oadhan, From that cmd prompt, type "ipconfig /all". Find your wifi adapter. You will see the IP and subnetmask. What is your subnet mask?
#654 [13:28] <Capfan67> oadhan, As far as fixing it goes, you'd need to chat with the IT group who manages the network see if you can connect to that network segment.
#655 [13:29] <oadhan> do you want the subnetmask for the server or client
#656 [13:29] <Capfan67> oadhan, The non-working client
#657 [13:30] * Alex9 [webchat@89.149.111.57] has joined #minecrafthelp
#658 [13:30] <oadhan> 255.255.0.0
#659 [13:30] <Alex9> hello!
#660 [13:30] <Alex9> Im trying to go back to my old days and play minecraft 1.2.5 but it keeps crashing, what do i do
#661 [13:31] <Capfan67> oadhan, Hmm.. that's a large segment that will support 65k devices on the same network. Chat with IT. It's entirely possible they can help you solve this.
#662 [13:31] <oadhan> okay thank you
#663 [13:31] <Capfan67> Alex9, We don't support old versions here. Having said that, the usual issue is incompatibility with the current version options.txt in your .minecraft folder. Try deleting this file then running again.
#664 [13:32] <Alex9> Thank you !!! Have a nice day
#665 [13:32] * oadhan [webchat@32.72.brockport.dhcp.apogeeetelecom.com] has quit. (Quit: webchat.esper.net)
#666 [13:34] <Alex9> it worked ! Thank you again
#667 [13:38] * Virtuoel [~virtuoel@78.186.59.48] has quit. (Quit: Konversation terminated!)
#668 [13:41] * Clickey [webchat@45.229.54.115] has joined #minecrafthelp
#669 [13:41] <Clickey> ola
#670 [13:41] <Capfan67> Hello
#671 [13:42] * Clickey [webchat@45.229.54.115] has quit. (Client Quit)
#672 [13:54] * TeamAudi550 [webchat@pool-100-1-56-142.nwrknj.fios.verizon.net] has joined #minecrafthelp
#673 [13:54] * Dino [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#674 [13:54] <Dino> Hello
#675 [13:54] <Greymagic27> Dino, Hey, how can we help?
#676 [13:55] <Dino> Cant log onto my minecraft
#677 [13:55] <Dino> that's it
#678 [13:55] <Greymagic27> Dino, What happens when you try?
#679 [13:55] <Dino> Just says unable to access file
#680 [13:55] <Greymagic27> ??> Dino tools/hjt
#681 [13:55] <Absol> Dino: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#682 [13:55] <Absol> Dino: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#683 [13:55] * Christianmono [webchat@173-14-169-29-NewEngland.hfc.comcastbusiness.net] has quit. (Remote host closed the connection)
#684 [13:55] * Dino [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has quit. (Remote host closed the connection)
#685 [13:55] * TeamAudi550 [webchat@pool-100-1-56-142.nwrknj.fios.verizon.net] has quit. (Remote host closed the connection)
#686 [13:55] * mrdnky [webchat@balticom-242-8.balticom.lv] has quit. (Remote host closed the connection)
#687 [13:57] * TeamAudi550 [webchat@pool-100-1-56-142.nwrknj.fios.verizon.net] has joined #minecrafthelp
#688 [13:58] <TeamAudi550> I have been trying to log in to my minecraft account for weeks. every single time it says "invalid username or password." I change the password and it works on the mojang site but doesn't work on the launcher
#689 [13:58] <Greymagic27> ??> TeamAudi550 account/send-email
#690 [13:58] <Absol> TeamAudi550: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#691 [13:58] <Absol> TeamAudi550: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#692 [13:58] <Capfan67> TeamAudi550, wait...
#693 [13:58] * Optimus_YT [webchat@201.160.132.4.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#694 [13:58] <Capfan67> TeamAudi550, So, you can log into Mojang.com?
#695 [13:58] <Optimus_YT> hola
#696 [13:58] * Dino [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#697 [13:58] <Optimus_YT> hi
#698 [13:58] <Dino> Hi
#699 [13:58] <Greymagic27> Optimus_YT, Hey, how can we help?
#700 [13:59] <Greymagic27> Dino, Welcome back, do you need the hijackthis steps again?
#701 [13:59] <Optimus_YT> one
#702 [13:59] <TeamAudi550> +Capfan67 Yes i can still log into Mojang but not the launcher
#703 [13:59] <Optimus_YT> heee
#704 [13:59] <Dino> yeah
#705 [13:59] <Optimus_YT> I spike spanish
#706 [13:59] <Greymagic27> ??> Dino tools/hjt
#707 [13:59] <Absol> Dino: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#708 [13:59] <Absol> Dino: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#709 [13:59] <Optimus_YT> :V
#710 [13:59] <Capfan67> TeamAudi550, Sounds like you have some malware blocking your authentication. Let's se what's running:
#711 [13:59] <Capfan67> ??> TeamAudi550 tools/hjt
#712 [13:59] <Absol> TeamAudi550: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#713 [13:59] <Greymagic27> Optimus_YT, This is english only support although I'd be happy to link you to a translator
#714 [13:59] <Absol> TeamAudi550: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#715 [14:00] <TeamAudi550> Capfan its not that because I have logged in multiple times before it just started happening
#716 [14:00] <Optimus_YT> and much of what you say will not understand: V
#717 [14:00] <Capfan67> TeamAudi550, I understand, but your symptoms point to hosts file modifications.
#718 [14:00] * lead_pipe23 [~Lead@38.29.184.217] has quit. (Ping timeout: 183 seconds)
#719 [14:00] <TeamAudi550> ok I will try
#720 [14:01] <Optimus_YT> well my problem is that the launcher when entering I crashed
#721 [14:01] * lead_pipe23 [~Lead@38.29.184.217] has joined #minecrafthelp
#722 [14:01] <Greymagic27> ??> Optimus_YT launcher/log
#723 [14:01] <Absol> Optimus_YT: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#724 [14:02] * Dino3 [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#725 [14:02] <Dino3> hello again
#726 [14:02] <TeamAudi550> +Capfan67 now im getting some error on the hijackthis
#727 [14:02] <Greymagic27> Dino3, Welcome back once again, do you need the instructions for a third time?
#728 [14:02] <Capfan67> TeamAudi550, Probably because you didn't run it as administrator. The errors are ok. Tell it to continue.
#729 [14:02] <Dino3> yes, sorry just internet is slow atm
#730 [14:02] <TeamAudi550> Ok it fixed, now what?
#731 [14:02] <Greymagic27> ??> Dino3 tools/hjt
#732 [14:03] <Absol> Dino3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#733 [14:03] <Absol> Dino3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#734 [14:03] <Greymagic27> Dino3, That's fine :)
#735 [14:03] * mantle [webchat@host86-157-205-8.range86-157.btcentralplus.com] has joined #minecrafthelp
#736 [14:03] <mantle> Hello
#737 [14:03] <Capfan67> TeamAudi550, As the instructions told you, you're running a report, posting it to the paste website then providing a link here.
#738 [14:03] <Greymagic27> mantle, Hey, how can we help?
#739 [14:03] <Optimus_YT> and search and the only thing I found was that the dildo or in this case my graphics card is deactivated and I wanted to update it but I could not
#740 [14:03] <Absol> Optimus_YT: Please keep it civil
#741 [14:03] <Capfan67> TeamAudi550, The purpose of the tool is to generate a report that we'll use to investigate your issue.
#742 [14:03] <TeamAudi550> I posted it
#743 [14:04] <TeamAudi550> Should I send the link in this chat?
#744 [14:04] <Capfan67> TeamAudi550, After you press "Paste!", you will create a new page. Give us the link.
#745 [14:04] <TeamAudi550> https://paste.ubuntu.com/p/Ghx62YJnqc/
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#747 [14:04] * Dino3 [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has quit. (Read error: Connection reset by peer)
#748 [14:04] * Dino [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has quit. (Read error: Connection reset by peer)
#749 [14:04] * TeamAudi550 [webchat@pool-100-1-56-142.nwrknj.fios.verizon.net] has quit. (Read error: Connection reset by peer)
#750 [14:04] * Optimus_YT [webchat@201.160.132.4.cable.dyn.cableonline.com.mx] has quit. (Read error: Connection reset by peer)
#751 [14:04] * TeamAudi550 [webchat@pool-100-1-56-142.nwrknj.fios.verizon.net] has joined #minecrafthelp
#752 [14:04] <TeamAudi550> sorry my computer j crashed
#753 [14:05] * mantle [webchat@host86-157-205-8.range86-157.btcentralplus.com] has joined #minecrafthelp
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#755 [14:05] <Capfan67> TeamAudi550, You have a few issues. Let's start with the obvious and serious one:
#756 [14:05] <Capfan67> ??> TeamAudi550 info/mcleaks
#757 [14:05] <mantle> I havent been on minecraft for a while but now when i try and enter a game single player or multiplayer it crashes
#758 [14:05] <Absol> TeamAudi550: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#759 [14:05] <Absol> TeamAudi550: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#760 [14:05] <Greymagic27> ??> mantle launcher/log
#761 [14:05] <Absol> mantle: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#762 [14:05] <Capfan67> ??> TeamAudi550 win/hosts/edit
#763 [14:05] <Absol> TeamAudi550: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#764 [14:05] <Absol> TeamAudi550: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#765 [14:05] <mantle> thank you
#766 [14:05] * Smoglady [webchat@p549CE4AD.dip0.t-ipconnect.de] has joined #minecrafthelp
#767 [14:05] <Smoglady> hay my name is wrong
#768 [14:06] <Capfan67> TeamAudi550, Cleanup your Hosts file as directed, then test to see if it works. If so, you'll have one remaining step, so don't leave.
#769 [14:06] * Dino4 [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#770 [14:06] <Dino4> i did it.
#771 [14:06] <TeamAudi550> wait wdum go to start menu and locate notepad
#772 [14:06] <Smoglady> my name is Smoglady
#773 [14:06] <Greymagic27> Dino4, Can you send the link here?
#774 [14:06] <Smoglady> =(
#775 [14:06] <Capfan67> TeamAudi550, Do you need the instructions again?
#776 [14:06] * Optimus_YT [webchat@201.160.132.4.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#777 [14:06] * Pig5432 [webchat@pool-72-81-254-156.bltmmd.fios.verizon.net] has joined #minecrafthelp
#778 [14:06] <Smoglady> no
#779 [14:06] <Optimus_YT> hola
#780 [14:06] <TeamAudi550> yeah sure
#781 [14:06] <Dino4> https://paste.ubuntu.com/p/JxhY5CVm3p/
#782 [14:06] <Capfan67> ??> TeamAudi550 win/hosts/edit
#783 [14:06] <Absol> TeamAudi550: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#784 [14:06] <Smoglady> i would like my name
#785 [14:06] <Absol> TeamAudi550: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#786 [14:06] <Pig5432> hi can someone help me real quick w/ starting a server
#787 [14:06] <Optimus_YT> hi
#788 [14:06] <Pig5432> its so much different now
#789 [14:07] <Greymagic27> Dino4, Uninstall overwolf and turnt he discord overlay off
#790 [14:07] <mattym> ??> Pig5432 mp/server-setup
#791 [14:07] <Smoglady> kan you make my name right
#792 [14:07] <Absol> Pig5432: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#793 [14:07] <Pig5432> i looked at that and my pea brain cant handle it
#794 [14:07] <Smoglady> ingame
#795 [14:07] <Pig5432> i have an error that says io.netty.channel.abstractchannel$annotatedconnectexception
#796 [14:07] <TeamAudi550> I cant find Notepad +Capfan67
#797 [14:07] <Dino4> turnt he discord overlay off?
#798 [14:07] <Pig5432> im p sure its a firewall problem
#799 [14:07] <mattym> Pig5432, Go through the instructions again.
#800 [14:07] <Pig5432> but i disabled firewall and nothing changed
#801 [14:07] <Smoglady> my name
#802 [14:07] <Smoglady> !!!
#803 [14:07] <Greymagic27> Smoglady, We're not mojang, you can howver chnge your name here: https://account.mojang.com/
#804 [14:07] <Smoglady> im speek german
#805 [14:08] <Pig5432> Oki
#806 [14:08] <mattym> Smoglady, Your name was changed today. If it was not by you, you were hacked. Either way, you have to wait 30 days to change it.
#807 [14:08] * harvest [webchat@175.137.69.74] has joined #minecrafthelp
#808 [14:08] <Capfan67> TeamAudi550, hit your windows key. Type "notepad". When you see the icon, right click and run as administrator.
#809 [14:08] <Smoglady> jes becouours my name was Smoglady
#810 [14:08] <Smoglady> =(
#811 [14:09] <Optimus_YT> hi
#812 [14:09] <Optimus_YT> hols
#813 [14:09] <TeamAudi550> Ok i did that
#814 [14:09] <Smoglady> lan you make it back
#815 [14:09] <Optimus_YT> hola
#816 [14:09] <Optimus_YT> hello
#817 [14:09] * lead_pipe23 [~Lead@38.29.184.217] has joined #minecrafthelp
#818 [14:09] <TeamAudi550> and i openeed that file now what?
#819 [14:09] <Optimus_YT> :V
#820 [14:09] <ba7888b72413a16a> Smoglady: no, we cannot change your username
#821 [14:09] <Greymagic27> Dino4, After you've done that I'd also like to run a malware scan just to be on the safe side so we know nothing is hanging around
#822 [14:09] <Capfan67> TeamAudi550, Find and remove any lines with "Mojang.com". you should find two of them.
#823 [14:09] <Smoglady> oh becours of this servers i lost all
#824 [14:09] <Dino4> so uninstall overwolf?
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#826 [14:09] <ba7888b72413a16a> Smoglady: you need to change your password for minecraft and for all other websites that use the same password
#827 [14:09] * Optimus_YT [webchat@201.160.132.4.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#828 [14:09] <TeamAudi550> +Capfan67 so just delete those two lines?
#829 [14:09] <Smoglady> jas i have
#830 [14:09] <Greymagic27> Dino4, Yes please, and turn the discord overlay off as well
#831 [14:10] <Smoglady> becours i must have my old name!!
#832 [14:10] <Dino4> sounds stupid but what is overwolf
#833 [14:10] <TeamAudi550> +Capfan67 ok i deleted them now what
#834 [14:10] <Dino4> idk where it is
#835 [14:10] <Smoglady> becours i must have my old name!!
#836 [14:10] <Capfan67> TeamAudi550, Delete those lines. The account stealing software you ran put them there. Remove them, save, exit and test.
#837 [14:10] <Greymagic27> Smoglady, Like mattym said, your name was changed today. If it was not by you, you were hacked. Either way, you have to wait 30 days to change it.
#838 [14:10] <Dino4> oh nvm
#839 [14:10] <Dino4> all of the overwolf realated things?
#840 [14:10] <Smoglady> noo
#841 [14:11] <Smoglady> thats shit
#842 [14:11] <Absol> Smoglady: Please keep it civil
#843 [14:11] <Greymagic27> Dino4, Yes please, use the control panel 'uninstall this program' window as well to make sure all of it's gone
#844 [14:11] <Smoglady> i must have my old name
#845 [14:11] <TeamAudi550> +Capfan67 test it on the minecraft launcher?
#846 [14:11] <Smoglady> jet
#847 [14:11] <Smoglady> please
#848 [14:11] <Capfan67> TeamAudi550, Yes.
#849 [14:11] <mattym> !kick Smoglady Wait 30 days, there is nothing else we can do.
#850 [14:11] * Absol kicked Smoglady from #minecrafthelp (Reason: moglady :Wait 30 days, there is nothing else we can do.)
#851 [14:11] <TeamAudi550> OMG IT WORKED THANK U SO MUCH
#852 [14:12] <Capfan67> TeamAudi550, Before you go... You've given your account credentials to thieves. It's very important that you now change your Mojang password.
#853 [14:12] <TeamAudi550> ok
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#855 [14:12] <Dino4> aight is done
#856 [14:12] <Greymagic27> Dino4, Ok, Let's do a simple malware scan to make sure nothing is lurking about
#857 [14:12] <Greymagic27> ??> Dino4 av/adwcleaner
#858 [14:12] <Absol> Dino4: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#859 [14:12] <Absol> Dino4: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#860 [14:14] <Dino4> ill have to restart my pc
#861 [14:14] <Dino4> just saying
#862 [14:14] <Greymagic27> Dino4, That's fine, just rejoin the chat after :)
#863 [14:14] <Dino4> kk
#864 [14:14] * Dino4 [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#865 [14:14] * FalseFoxes [~MyOwnRoad@2601:8c1:180:3bf3:4b7:7de0:4b34:2647] has quit. (Ping timeout: 202 seconds)
#866 [14:15] <Greymagic27> And once more the chat lays quiet, waiting for another rush of people needing our help
#867 [14:15] <Capfan67> *stars floating about the head*
#868 [14:15] <Greymagic27> :P
#869 [14:16] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:4b7:7de0:4b34:2647] has joined #minecrafthelp
#870 [14:17] * Dino5 [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#871 [14:17] <Dino5> Okay I finished
#872 [14:18] <Greymagic27> Dino5, Welcome back, give minecraft a shot now
#873 [14:19] <mantle> https://paste.ubuntu.com/p/WYfDSz5XQX/
#874 [14:19] <Dino5> still says unable to access file
#875 [14:19] <Greymagic27> Dino5, What's the full error?
#876 [14:19] <Greymagic27> ??> mantle tools/hjt
#877 [14:19] <Absol> mantle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#878 [14:19] <Absol> mantle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#879 [14:20] <Dino5> I have to do it on pastebin because its kinda big
#880 [14:20] <Greymagic27> Dino5, That's fine
#881 [14:20] * lead_pipe23 [~Lead@38.29.184.217] has quit. (Ping timeout: 180 seconds)
#882 [14:20] <Dino5> just use the one above?
#883 [14:21] <Dino5> from absol or
#884 [14:21] <Greymagic27> Dino5, Yea, use paste.ubuntu.com
#885 [14:21] <ba7888b72413a16a> ubuntu pastebin works
#886 [14:21] <Dino5> okay sent it
#887 [14:21] <Greymagic27> Send the link here
#888 [14:21] <mantle> https://paste.ubuntu.com/p/9rftHN7zZN/
#889 [14:22] <Greymagic27> ??> mantle av/adwcleaner
#890 [14:22] <Absol> mantle: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#891 [14:22] <Absol> mantle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#892 [14:22] <Greymagic27> Also remove akami netsession and hamachi
#893 [14:22] <Dino5> akami
#894 [14:22] <Dino5> ?
#895 [14:22] <Greymagic27> Dino5, That was for mantle, I need the paste.ubuntu.com link of the error
#896 [14:23] <Dino5> I sent it
#897 [14:23] <Greymagic27> Dino5, Can you send it in the chat again? I can't see it
#898 [14:23] * mantle [webchat@host86-157-205-8.range86-157.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#899 [14:23] <Dino5> URL: https://resources.download.minecraft.net/0a/0a0c992639896e4cf84411bd32f2eb8f782e3b21
#900 [14:23] <Dino5> Error details: The file or directory is corrupted and unreadable.
#901 [14:23] <Dino5> Filename on disk: 0a0c992639896e4cf84411bd32f2eb8f782e3b21
#902 [14:23] <Dino5> Path: C:\Users\Daniel\AppData\Roaming\.minecraft\assets\objects\0a\0a0c992639896e4cf84411bd32f2eb8f782e3b21
#903 [14:23] <Dino5> Exists: true
#904 [14:23] <Dino5> that's it
#905 [14:24] <Greymagic27> Dino5, Let's try a reinstall of minecraft
#906 [14:24] <Greymagic27> ??> Dino5 win/reisnt/full
#907 [14:24] <Greymagic27> ??> Dino5 win/reinst/full
#908 [14:24] <Absol> Dino5: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#909 [14:24] <Absol> Dino5: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
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#911 [14:26] * mantle [webchat@host86-157-205-8.range86-157.btcentralplus.com] has joined #minecrafthelp
#912 [14:27] <mantle> thank you for the help :)
#913 [14:27] * mantle [webchat@host86-157-205-8.range86-157.btcentralplus.com] has quit. (Client Quit)
#914 [14:27] * yeeyee [webchat@cpe-24-198-106-187.maine.res.rr.com] has joined #minecrafthelp
#915 [14:28] <Dino5> what are the saves directory
#916 [14:28] <Greymagic27> Dino5, It's where your minecraft worlds are saved
#917 [14:28] <yeeyee> I can't log onto any servers, they all say something about my "username not being real"
#918 [14:28] <Greymagic27> If you want to keep them, don't remove that folder Dino5
#919 [14:29] <Greymagic27> yeeyee, Hi. What's the exact message?
#920 [14:29] <ba7888b72413a16a> yeeyee: what's the actual error message
#921 [14:29] <yeeyee> invalid username
#922 [14:29] <Greymagic27> yeeyee, What is your username for minecraft?
#923 [14:29] <Dino5> I don't really have any worlds since I got my new computer soooo ima just delete it all
#924 [14:29] <yeeyee> or "not associated with minecraft.net"
#925 [14:29] <Greymagic27> Dino5, That's fine
#926 [14:29] * MOBlox [~MOBlox@cpc118240-kemp8-2-0-cust243.9-2.cable.virginm.net] has joined #minecrafthelp
#927 [14:30] * Dark_Shade [webchat@99-44-208-97.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#928 [14:30] <yeeyee> or something else like that
#929 [14:30] <mattym> ??> yeeyee launcher/relog
#930 [14:30] <Absol> yeeyee: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#931 [14:30] <yeeyee> ok
#932 [14:30] <Dino5> i cant delete them
#933 [14:31] <Dino5> nvm
#934 [14:31] <MOBlox> Hi? Hmm.. is this working?
#935 [14:32] <ba7888b72413a16a> MOBlox: it is. Hello
#936 [14:32] <Greymagic27> MOBlox, Yep. It's working
#937 [14:32] <Dark_Shade> Hello! Any time I try to open Minecraft, I get "Java(TM) Platform SE binary not responding." I have to exit the game via the X, or through Task Manager. Is there anything I can do to fix this? Or where could I find an answer for this?
#938 [14:32] <yeeyee> OMG thank you so much it actually worked i litteraly haven't been able to get on any servers for a week
#939 [14:32] <Greymagic27> ??> Dark_Shade tools/hjt
#940 [14:32] <ba7888b72413a16a> ??> Dark_Shade tools/hjt
#941 [14:32] <Absol> Dark_Shade: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#942 [14:32] <Absol> Dark_Shade: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#943 [14:32] <Greymagic27> Lol ba7888b72413a16a
#944 [14:32] <ba7888b72413a16a> 2fast
#945 [14:33] <Dino5> should i restart before i install
#946 [14:33] <Dino5> ?
#947 [14:33] <ba7888b72413a16a> Dino5: no need to reboot. just restart launcher
#948 [14:34] <Greymagic27> Dino5, You do need to restart as per the instructions, Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
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#950 [14:34] <ba7888b72413a16a> well, `win/reinst/full` is the overkill instructions :P
#951 [14:34] <ba7888b72413a16a> for dire situations where you need to try everything\
#952 [14:35] <Greymagic27> ba7888b72413a16a, I always like to be safe than sorry :P
#953 [14:35] <Dark_Shade> https://paste.ubuntu.com/p/GjBBC7TKbG/
#954 [14:35] <Dark_Shade> Like this?
#955 [14:35] <Greymagic27> ??> Dark_Shade av/adwcleaner
#956 [14:35] <Absol> Dark_Shade: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#957 [14:35] <Absol> Dark_Shade: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#958 [14:35] <Greymagic27> ??> Dark_Shade av/mcafee
#959 [14:35] <Absol> Dark_Shade: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#960 [14:36] <Absol> Dark_Shade: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#961 [14:36] <Greymagic27> ??> Dark_Shade av/mcafee/uninstall
#962 [14:36] <Absol> Dark_Shade: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#963 [14:36] <Dark_Shade> Oh, I did not know that! Thank you, I'll start that now
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#965 [14:37] <Greymagic27> Dark_Shade, Your welcome
#966 [14:37] <ba7888b72413a16a> Dark_Shade: running adwcleaner is the step that will fix minecraft
#967 [14:37] <ba7888b72413a16a> but yeah, uninstall mcafee too
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#970 [14:40] * kauan [webchat@b3eb517a.virtua.com.br] has joined #minecrafthelp
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#974 [14:44] <Dino6> didnt work
#975 [14:44] <Dino6> I re-installed
#976 [14:44] <Dino6> same context
#977 [14:45] <ba7888b72413a16a> hasn't there been an ongoing problem at mojang's side with corrupt resource files
#978 [14:45] <ba7888b72413a16a> it would give that error, right?
#979 [14:45] <Capfan67> Dino6, I'd like to see the log with the error. Can you produce the error, exit the game then follow these instructions:
#980 [14:45] <Capfan67> ??> Dino6 launcher/log-txt
#981 [14:45] <Absol> Dino6: We need to see your full launcher log, which is created in the game directory.
#982 [14:45] <Absol> Dino6: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#983 [14:45] <Capfan67> ba7888b72413a16a, Mojang has resolved that issue. ..and the error would be checksum mismatch.
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#985 [14:46] * Bennybob28 [webchat@bcdd2cd4.skybroadband.com] has joined #minecrafthelp
#986 [14:47] <Bennybob28> My game is constantly not responding
#987 [14:47] <Greymagic27> ??> Bennybob28 tools/hjt
#988 [14:47] <Absol> Bennybob28: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#989 [14:47] <Absol> Bennybob28: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#990 [14:48] <Dino6> launch options?
#991 [14:49] <Dino6> when I right click it doesn't say that
#992 [14:49] <Capfan67> Dino6, Those instructions just take you to .minecraft
#993 [14:49] <Capfan67> Dino6, If you know how to navigate to your .minecraft folder, go there and find the launcher_log.txt file.
#994 [14:51] <Bennybob28> what??
#995 [14:52] <Capfan67> Bennybob28, The instructions directed to you will produce a report so that we can look for the incompatible software causing your "not responding" issue.
#996 [14:52] <Bennybob28> okay
#997 [14:52] * Wolf [webchat@cpe-98-122-5-123.sc.res.rr.com] has joined #minecrafthelp
#998 [14:52] <Wolf> Hello?
#999 [14:52] <Greymagic27> Wolf, Hey! How can we help?
#1000 [14:53] <Wolf> I have an account from 2012 that I used up til 2016 maybe 15, I know the username but I cannot get into the email I had for that account, is there anyway you can find my account???
#1001 [14:53] <Greymagic27> Wolf, See if this helps at all:
#1002 [14:53] <Greymagic27> ??> Wolf account/forgot-email
#1003 [14:53] <Absol> Wolf: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1004 [14:54] <Wolf> thats for password..
#1005 [14:54] <Wolf> can you find my account with my username and reset the email??
#1006 [14:54] <Capfan67> Wolf, Actually, it's a method of figuring out which of your emails was the one you used for Minecraft.
#1007 [14:55] <Capfan67> Wolf, We're not Mojang. This channel is for client technical support (crashes and such). We can't see account info. What we try to do is point account questions to the correct Mojang help pages.
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#1011 [14:56] <Dino7> sent it
#1012 [14:57] <ba7888b72413a16a> Dino7: post the link in this chat
#1013 [14:57] <Capfan67> Dino7, If you clicked "Paste!", give us the link to the resulting page.
#1014 [14:57] <Dino7> https://paste.ubuntu.com/p/y8nSj4Gfn9/
#1015 [14:58] <Dino7> Idk this is stressful not sure what happend
#1016 [14:58] <Capfan67> Dino7, I understand. Stand by while I read through the log.
#1017 [14:58] <ba7888b72413a16a> Dino7: possible that you're low on disk space?
#1018 [14:59] <Dino7> fk maybe
#1019 [14:59] <Dino7> lemme try
#1020 [14:59] <Dino7> to clean up some stuff
#1021 [14:59] <ba7888b72413a16a> well, you can check in "This PC" in windows
#1022 [15:00] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:4b7:7de0:4b34:2647] has quit. (Ping timeout: 183 seconds)
#1023 [15:00] <Dino7> 16.6 gb free
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#1025 [15:02] <ba7888b72413a16a> Dino7: is ByteFence installed by chance?
#1026 [15:03] <ba7888b72413a16a> or anything else on this https://minecraftirc.net/support-articles/known-incompatible-software/
#1027 [15:04] <Dino7> No ive never heard of that
#1028 [15:04] <ba7888b72413a16a> go ahead and run this, if you haven't yet
#1029 [15:04] <ba7888b72413a16a> ??> Dino7 tools/hjt
#1030 [15:04] <Absol> Dino7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1031 [15:04] <Absol> Dino7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1032 [15:04] <Greymagic27> We've done that already, nothing that would cause the issue came up ba7888b72413a16a
#1033 [15:05] <Capfan67> I'm combing through the previous hjt scan Dino provided earlier. Nothing standing out yet...
#1034 [15:06] <ba7888b72413a16a> oh, I didn't see it cause his username was Dino4
#1035 [15:06] <Dino7> yeah sorry about all this
#1036 [15:06] <Dino7> Just same issue
#1037 [15:06] <ba7888b72413a16a> Dino7: maybe try just running both malwarebytes and adwcleaner anyways
#1038 [15:06] <ba7888b72413a16a> ??> Dino7 av/adwcleaner
#1039 [15:06] <Absol> Dino7: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1040 [15:06] <Absol> Dino7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1041 [15:06] <ba7888b72413a16a> ??> Dino7 av/malwarebytes
#1042 [15:06] <Absol> Dino7: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1043 [15:06] <Absol> Dino7: Download it here: https://www.malwarebytes.org/
#1044 [15:06] <Absol> Dino7: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1045 [15:08] <Dino7> it needs a restart
#1046 [15:08] <Dino7> brb
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#1049 [15:11] * dino [webchat@CPE9050cabe94f3-CM9050cabe94f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1050 [15:12] <dino> Hello?
#1051 [15:12] <ba7888b72413a16a> dino: any luck?
#1052 [15:12] <ba7888b72413a16a> try doing the minecraft reinstall again if it's still doing it
#1053 [15:14] <dino> i deleted it
#1054 [15:15] <Capfan67> dino, I don't see anything special about the error you're experiencing, other than Windows being unable to access the files. However, in your hjt report, I see a significant number of critical Windows files missing. If it were my system, I'd consider re-installing Windows.
#1055 [15:16] <ba7888b72413a16a> good call
#1056 [15:16] <dino> how long does that take
#1057 [15:17] <Capfan67> dino, Again, I'm not suggesting that immediately, just saying you may have a system issue if no other options work.
#1058 [15:17] <ba7888b72413a16a> dino: an installation repair, which just replaces C:/Windows files, will probably take around 10 to 20 minutes
#1059 [15:18] <ba7888b72413a16a> https://support.microsoft.com/en-us/help/15088/windows-10-create-installation-media
#1060 [15:19] <dino> probably going to do that
#1061 [15:19] <mattym> dino, You may want to try the following first, to see if windows can resolve or find the issue itself.
#1062 [15:20] <mattym> ??> dino win/sfc
#1063 [15:20] <Absol> dino: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#1064 [15:20] <Absol> dino: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#1065 [15:20] * Bollefisk112233 [webchat@ti0135a400-1231.bb.online.no] has joined #minecrafthelp
#1066 [15:25] <Bollefisk112233> When I try to launch minecraft forge, the launcher closes and nothing happens like if minecraft is invicible. So then I try again. I click play and it says that minecraft is already running. I have tried to reinstall minecraft, but it didn't work. Also I have tried to reinstall a newer version of forge, but it didn't work. Do someone have any clue
#1067 [15:25] <Bollefisk112233> what to do?
#1068 [15:25] <mattym> ??> Bollefisk112233 mods
#1069 [15:25] <Absol> Bollefisk112233: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1070 [15:25] <Absol> Bollefisk112233: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1071 [15:26] <ba7888b72413a16a> Bollefisk112233: go to https://www.reddit.com/r/feedthebeastcrashes and read the sticky
#1072 [15:26] <ba7888b72413a16a> if you make a post I will probably see it
#1073 [15:26] <Bollefisk112233> ok
#1074 [15:28] <dino> start menu/screen?
#1075 [15:28] <mattym> dino, The thing that shows up if you hit your Windows key.
#1076 [15:28] <dino> aight
#1077 [15:29] * Timmayx [webchat@host86-191-93-205.range86-191.btcentralplus.com] has joined #minecrafthelp
#1078 [15:29] <dino> command prompt?
#1079 [15:30] <ba7888b72413a16a> yea
#1080 [15:30] <dino> kk its loadin
#1081 [15:34] * Lumadoa [webchat@65-128-96-94.mpls.qwest.net] has joined #minecrafthelp
#1082 [15:35] * Robert [webchat@174-085-054-110.dhcp.chtrptr.net] has joined #minecrafthelp
#1083 [15:36] <Robert> Hello, I bought minecraft back in 2012. This morning I migrated my account to the new system and they gave me a code for Minecraft for Windows 10
#1084 [15:36] <Robert> When i open up Minecraft for Windows 10 it is telling me to sign in and buy the full game. Am i wrong to think i should already haev the full game unlocked
#1085 [15:37] <mattym> Robert, Did you redeem the code to the Microsoft account you are logged into the Windows Store app with?
#1086 [15:37] <Robert> Yes
#1087 [15:38] <mattym> Robert, On the Windows Store app, does it list the game in the purchased/purchases section?
#1088 [15:38] <Robert> Yes, it has a 00.00$ under it though
#1089 [15:38] <Robert> the microsoft people are convinced this means i was given a free trial version
#1090 [15:39] <mattym> Robert, Uninstall the Windows 10 Edition. Then log out of the Windows Store app. Restart the computer, then log back into the app again, and install from the purchased page.
#1091 [15:40] <Robert> Ok thank you. I will try that and come back if neededd
#1092 [15:40] <dino> Well
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#1094 [15:40] <dino> no integrity violations
#1095 [15:42] <mattym> dino, Ok, instead of trying to clear out the .minecraft folder. Rename it then try to launch the game again.
#1096 [15:42] <dino> rename it to like .minecraft2
#1097 [15:43] <mattym> dino, Sure
#1098 [15:44] <dino> you must type a file name
#1099 [15:45] <mattym> dino, Try adding another . at the end
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#1101 [15:48] <dino> holy shiy
#1102 [15:48] <dino> that worked lmao
#1103 [15:48] * Alex0 [webchat@c-98-233-18-131.hsd1.md.comcast.net] has joined #minecrafthelp
#1104 [15:48] <dino> could have been fixed in like 2 seconds
#1105 [15:49] <dino> Well thanks to everyone for helping me out fix this annoying issue
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#1107 [15:49] <mattym> dino, You can just delete the renamed one
#1108 [15:49] <dino> kk
#1109 [15:49] <dino> really appreciate it
#1110 [15:49] <dino> later
#1111 [15:49] <Alex0> plz help, When I go into "multiplayer" from the main menu, I'm greeted with this: http://imgur.com/gallery/UeOeA47
#1112 [15:50] <Alex0> My internet works totally fine for everything else. I'm running the latest (non snapshot) version, have tried updating Java, rebooting my PC, resetting my internet, resetting my dns addresses, and direct connecting. Nothing seems to work.
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#1114 [15:50] <mattym> ??> Alex0 tools/hjt
#1115 [15:50] <Absol> Alex0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1116 [15:50] <Absol> Alex0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1117 [15:52] <Alex0> https://pastebin.com/gddDajbG
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#1119 [15:55] <mattym> Alex0, Can you see if you are able to connect to the following server: mctest.ae97.net
#1120 [15:56] <Alex0> ok one sec
#1121 [15:57] <Alex0> yes i can
#1122 [15:58] <ba7888b72413a16a> Alex0: what's the actual error when you try to connect to one of the servers you usually visit? is it just the status that is broken?
#1123 [15:59] * Mikado [webchat@lfbn-ren-1-764-77.w81-53.abo.wanadoo.fr] has joined #minecrafthelp
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#1126 [16:00] <Alex0> io.netty.channel.AbstractChannel$AnnotatedConnectAcception: Connection refused: no further information:
#1127 [16:00] <Alex0> thats what i see
#1128 [16:01] <mattym> Alex0, Usually means some software or settings on the hosts end caused an issue.
#1129 [16:01] * Robert [webchat@174-085-054-110.dhcp.chtrptr.net] has joined #minecrafthelp
#1130 [16:01] <Alex0> and on the screen that shows all the servers it says that on all servers tho
#1131 [16:01] <Alex0> all the servers do that
#1132 [16:02] <mattym> Alex0, The test one didn't
#1133 [16:02] <Alex0> damn
#1134 [16:02] <Robert> Thank you Mattym, you helped me with my last problem of it signing me in on minecraft. I spent 2 hours talking to microsoft support and was really unsatisfied with their responses. You did what they couldnt in 2 minutes
#1135 [16:02] <mattym> Robert, Excellent, enjoy!
#1136 [16:03] <Robert> one more question if you dont mind. I am trying to play crossplatform with someone on Xbox
#1137 [16:03] <Robert> they are on my friends list on my xbox app but they dont show up on my friends list on minecraft
#1138 [16:04] <mattym> Robert, We don't deal much with that version. But from what I recall, you may need to mess around with your Xbox Live settings. I believe in the parental-control/privacy settings.
#1139 [16:04] <Robert> ok thanks
#1140 [16:05] <mattym> Robert, Give me a moment, I think I have a reddit link with more info on that
#1141 [16:05] <Robert> ok i appreciate that
#1142 [16:07] <Alex0> thanks man it kinda works now i just had to direct connect
#1143 [16:08] <mattym> Robert, I cant find the version with the links in it. But this is an old copy I have of the general instructions on what settings to look for https://paste.ubuntu.com/p/9yswvFJXcV/
#1144 [16:19] * Daniel6 [webchat@ip5f5be4fc.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1145 [16:19] <Daniel6> Hello
#1146 [16:19] <Daniel6> does someone know how to fix the io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information error?
#1147 [16:19] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 183 seconds)
#1148 [16:20] <Daniel6> server i am playing on is showing this message out of nowhere
#1149 [16:20] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:3450:a345:c5fd:8d4f] has joined #minecrafthelp
#1150 [16:20] <mattym> Daniel6, Do you get the same error on this server: mctest.ae97.net
#1151 [16:21] <Daniel6> no its just that one server
#1152 [16:21] * ssukii [webchat@d198-53-19-104.abhsia.telus.net] has joined #minecrafthelp
#1153 [16:21] <mattym> Daniel6, Are other people on the server?
#1154 [16:22] <ssukii> My Minecraft keeps crashing
#1155 [16:22] <Daniel6> Thats a good question i only see that i cant connect. I asked on reddit
#1156 [16:22] <mattym> Daniel6, Test if the server is working here https://dinnerbone.com/minecraft/tools/status/
#1157 [16:22] <mattym> ??> ssukii launcher/log
#1158 [16:22] <Absol> ssukii: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1159 [16:23] <Daniel6> ah nice. No it cant connect
#1160 [16:23] <mattym> Daniel6, Then its probably an issue on the servers end, or its just down.
#1161 [16:23] <Daniel6> ah i just checked on reddit and someone else has the problem
#1162 [16:23] <Daniel6> alright thanks man appreciate it
#1163 [16:23] <Daniel6> have a good night :)
#1164 [16:24] <Daniel6> rip 9b9t
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#1169 [16:29] <ssukii> https://paste.ubuntu.com/p/ZvCsS6MnFY/
#1170 [16:31] * Eckster [webchat@82-183-59-213.customers.ownit.se] has joined #minecrafthelp
#1171 [16:37] <Eckster> Minecraft (v1.9 on iPad) keeps crashing when trying to log into Xbox after i changed my son’s Xbox live Account settings While he was logged into the game. Flight mode trick does not work. I HAVE managed to clear the login details from the GAme settings before it crashed, but that does not stop the game from trying to log in at startup. Ayn brillia
#1172 [16:37] <Eckster> nt ideas? Reinstall and loss all worlds?
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#1180 [16:49] * Christianmono [webchat@c-73-119-192-95.hsd1.ma.comcast.net] has joined #minecrafthelp
#1181 [16:50] <Christianmono> hey
#1182 [16:50] <Christianmono> whos here
#1183 [16:50] * AtomX [webchat@c-76-23-115-181.hsd1.sc.comcast.net] has joined #minecrafthelp
#1184 [16:50] <Christianmono> sup
#1185 [16:50] <Christianmono> i need help
#1186 [16:51] <AtomX> What with
#1187 [16:51] <Christianmono> when i try to log into any multiplayer server it says io.netty or something
#1188 [16:51] <AtomX> same actually
#1189 [16:51] <Christianmono> reall
#1190 [16:51] <Christianmono> really
#1191 [16:51] <Christianmono> thats wild
#1192 [16:51] <Christianmono> so its not just me????
#1193 [16:52] <AtomX> Nope, according to google, many people are having the issue on this version of the game
#1194 [16:52] <AtomX> so i dunno
#1195 [16:52] <Christianmono> damn
#1196 [16:52] <Christianmono> im gonna try to use an older version
#1197 [16:54] <Christianmono> AtomX didnt work
#1198 [16:54] <Christianmono> AtomX im so mad
#1199 [16:55] <AtomX> rip
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#1203 [17:33] <GMH161> Anyone know how to play minecraft 1.13 offline? I try to login only to get the message "Could Not Connect To Server," and there is no way to go from the login screen to a screen where I can just launch the game in offline mode.
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#1207 [17:37] <GMH161> I need to know if there is a way to play the latest version of minecraft (1.13) since the launcher is forcing me to log in but not letting me do so. Would the first person to see this please answer my question? Thanks in advance.
#1208 [17:38] * GMH161 [webchat@pool-72-95-153-48.pitbpa.east.verizon.net] has quit. (Client Quit)
#1209 [17:43] <zack> i set my account up years ago and cant remember my security questions and i click the link in the email and sign in and it ask me for my security questions
#1210 [17:55] * rstitun [webchat@station-19022.evergreen.edu] has joined #minecrafthelp
#1211 [17:56] <rstitun> I can't seem to login, the password and email are correct as I can login on other laptops and access my account, but it wont let me on the laptop minecraft is on.
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#1213 [18:04] * AHigZ [webchat@50-107-173-226.dlls.pa.frontiernet.net] has joined #minecrafthelp
#1214 [18:05] <AHigZ> I need help, i forgot the password to my account because its been ages and when i try to reset my password i dont receive emails from mojang
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#1219 [18:29] * Fang [webchat@c-76-27-162-98.hsd1.va.comcast.net] has joined #minecrafthelp
#1220 [18:29] <Fang> Hey
#1221 [18:30] <Fang> So I have lost access to my account. The security questions are long since forgotten (we have them written down but they don't work), and the email related to the account is linked to a stepfather who is no longer living with us (divorce). I have no way of accessing my account.
#1222 [18:34] * Fang [webchat@c-76-27-162-98.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1223 [18:35] * girly [webchat@d198-53-19-104.abhsia.telus.net] has joined #minecrafthelp
#1224 [18:35] <girly> Hello, my minecraft crashes whenever I try to load a world.
#1225 [19:08] * amarie188 [webchat@75-134-217-59.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#1226 [19:09] <amarie188> hello, I am having trouble figuring out my password. I am logged in but this is a 2 year old account I just found the user and pass to on my old laptop, my ex created it for me a while back but now I cant play because it says I need a password
#1227 [19:11] <amarie188> #minecrafthelp I would greatly appreciate it if you could assist me, thank you!
#1228 [19:28] * phoenix [webchat@fttu-216-41-240-23.btes.tv] has joined #minecrafthelp
#1229 [19:28] <phoenix> hello
#1230 [19:28] <phoenix> help me
#1231 [19:29] <phoenix> please
#1232 [19:29] <phoenix> please
#1233 [19:32] * phoenix [webchat@fttu-216-41-240-23.btes.tv] has left #minecrafthelp
#1234 [19:36] <amarie188> okay I have found out my email and pass but I cant figure out what my secret questions are
#1235 [19:44] * Pentafiretv [webchat@23-112-45-19.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1236 [19:44] <Pentafiretv> Hello
#1237 [19:45] <Pentafiretv> I need help with my Minecraft it keeps crashing as soon as I hit play
#1238 [19:46] <Pentafiretv> I uninstalled and reinstalled it and it did not work
#1239 [19:46] <Pentafiretv> I did the same to java
#1240 [19:48] * guy [webchat@108.215.247.214] has joined #minecrafthelp
#1241 [19:48] <Pentafiretv> Hi
#1242 [19:49] <guy> hi we are having downlad errors
#1243 [19:49] <Pentafiretv> What kind of issues
#1244 [19:50] * Pentafiretv [webchat@23-112-45-19.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1245 [19:50] <guy> we just bought mind craft and its having issues downloading on my mac
#1246 [19:51] * Help_pls [webchat@192.183.85.84] has joined #minecrafthelp
#1247 [19:52] <amarie188> does anyone know how to gain access to your account if you cant remember all three of your security questions?
#1248 [19:52] <Help_pls> Getting a can't connect netty error
#1249 [19:53] * Help_pls [webchat@192.183.85.84] has quit. (Client Quit)
#1250 [19:54] <tyteen4a03> ??> amarie188 account/send-email
#1251 [19:54] <Absol> amarie188: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1252 [19:54] <Absol> amarie188: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1253 [19:54] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1254 [19:55] <amarie188> well kinda of. I found out a little trick to get the user and pass back... I dont know if my moms old paypal even exists
#1255 [19:56] <amarie188> it was under her paypal account, I remember. But the password to that is wayyy long forgotten, I have whats called a registration ip and date
#1256 [19:57] <tyteen4a03> amarie188: email Mojang with the information you have
#1257 [19:57] <amarie188> do you think theyd be able to get it back since Im physically logged in now?
#1258 [19:57] <amarie188> also, thank you for replying back:)
#1259 [19:58] <tyteen4a03> amarie188: logged into what?
#1260 [19:58] <amarie188> my mojang account
#1261 [19:59] <tyteen4a03> amarie188: probably not; best to email Mojang
#1262 [19:59] <amarie188> I am logged in, I can play minecraft and all that but I cant change my user or anything
#1263 [19:59] <amarie188> oof so Im basically hopeless then?
#1264 [20:00] <tyteen4a03> amarie188: you need to email Mojang and they will provide further instructions
#1265 [20:00] * Ray [webchat@97-95-108-123.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#1266 [20:00] <amarie188> okay, I did that. hopefully they can fix it
#1267 [20:01] <Ray> Hello. We purchased the Merfolk skin pack for iPhone and the screen has been stuck on "in progress" for hours. It won't download. Any help is appreciated.
#1268 [20:03] <tyteen4a03> Ray: we don't support pocket editions here; tried quitting the app?
#1269 [20:05] * josh4 [webchat@c-71-193-205-44.hsd1.or.comcast.net] has joined #minecrafthelp
#1270 [20:06] <josh4> Hey im having an issue getting access to an old account I think was compromised.
#1271 [20:06] * Ray [webchat@97-95-108-123.dhcp.bycy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#1272 [20:06] <josh4> I have my transaction ID and order info from when I originally bought it but im not exactly sure what area of support I need to talk to
#1273 [20:14] * asdf [webchat@c-71-193-205-44.hsd1.or.comcast.net] has joined #minecrafthelp
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#1275 [20:19] * sigonastrevas [webchat@179.95.13.95.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1276 [20:19] <sigonastrevas> Olá
#1277 [20:19] <sigonastrevas> alguem me ajuda?
#1278 [20:19] <sigonastrevas> hi, everyone help me?
#1279 [20:20] <sigonastrevas> please, my account is my life ;(
#1280 [20:23] * dez [webchat@S0106a84e3f4e9fb3.ed.shawcable.net] has joined #minecrafthelp
#1281 [20:23] <dez> im having trouble joining my friends server
#1282 [20:24] * kgrim [webchat@c-73-225-26-117.hsd1.wa.comcast.net] has joined #minecrafthelp
#1283 [20:24] <dez> we are using hamachi and it was working fine last night then i got this error
#1284 [20:25] <tyteen4a03> ??> dez net/hamachi
#1285 [20:25] <Absol> dez: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#1286 [20:25] <Absol> dez: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#1287 [20:25] <kgrim> Any have recent troubles with minecraft launcher? It recently auto-updated and has not worked since....
#1288 [20:26] <sigonastrevas> my account has been bugged
#1289 [20:26] <dez> io.netty.channel.abstractchannel$annotatedconnectexception
#1290 [20:26] <dez> all my firends are using hamachi and its working fin e for them
#1291 [20:26] <sigonastrevas> help me pls
#1292 [20:27] * dez [webchat@S0106a84e3f4e9fb3.ed.shawcable.net] has quit. (Client Quit)
#1293 [20:28] * Connor [webchat@75-27-137-77.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1294 [20:28] <Connor> hi
#1295 [20:28] <Connor> Version does not support log configuration, will assume one plaintext entry per line
#1296 [20:29] <Connor> this keeps on popping up every time i launch 1.2.2
#1297 [20:30] <tyteen4a03> sigonastrevas: what do you mean?
#1298 [20:31] <tyteen4a03> Connor: does this affect your gameplay?
#1299 [20:32] <Connor> and then the game crashes
#1300 [20:32] <sigonastrevas> good, out of nowhere my account stopped logging in and did not get email to recover my account.
#1301 [20:32] <tyteen4a03> Connor: are you modded?
#1302 [20:32] <Connor> no
#1303 [20:32] <tyteen4a03> ??> sigonastrevas account/hacked
#1304 [20:32] <Absol> sigonastrevas: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1305 [20:32] <Connor> just got the game
#1306 [20:32] <Absol> sigonastrevas: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1307 [20:32] <tyteen4a03> ??> Connor tools/hjt
#1308 [20:32] <Absol> Connor: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1309 [20:32] <Absol> Connor: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1310 [20:33] * Connor [webchat@75-27-137-77.lightspeed.austtx.sbcglobal.net] has quit. (Client Quit)
#1311 [20:40] <sigonastrevas> good, out of nowhere my account stopped logging in and did not get email to recover my account. I did not find the transaction id
#1312 [20:40] <sigonastrevas> help-me
#1313 [20:41] * risky [webchat@99-188-250-113.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1314 [20:41] <risky> I only know my username not the email with the account and it wants me to update the account what should I do
#1315 [20:44] <tyteen4a03> risky: are you trying to migrate your account?
#1316 [20:45] <tyteen4a03> sigonastrevas: when, and how, did you buy MC?
#1317 [20:45] <kgrim> Minecraft Launcher auto updated. The new executable is a fraction of the size of the old one. The "games" folder where the launcher executable was also removed by the auto update. When try to run launcher, absolutely nothing happens. I recovering the old launcher from backups. Ran it, and the same autoupdate ran and created the same new versi
#1318 [20:45] <kgrim> on which is a fraction of the size of the old one.... I'm stuck.
#1319 [20:45] * Kiuwi [webchat@pool-141-156-177-151.esr.east.verizon.net] has joined #minecrafthelp
#1320 [20:45] * sigonastrevas [webchat@179.95.13.95.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#1321 [20:46] <tyteen4a03> ??> kgrim win/reinst
#1322 [20:46] <Absol> kgrim: You may need to reinstall the locally installed files that Minecraft puts into place.
#1323 [20:46] <Absol> kgrim: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1324 [20:46] <kgrim> Thanks! I will give it a go.
#1325 [20:47] <risky> i bought mc in like 2012 or maybe later
#1326 [20:47] <tyteen4a03> risky: should be a Mojang account then;
#1327 [20:47] <risky> and I cant remember the email only the username
#1328 [20:47] <tyteen4a03> ??> risky account/forgot-email
#1329 [20:47] <Absol> risky: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1330 [20:49] <risky> yea I have tried it but Im sure that I used a different email that is nolonger active or deleted
#1331 [20:49] <tyteen4a03> ??> risky account/send-email
#1332 [20:49] <Absol> risky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1333 [20:49] <Absol> risky: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1334 [20:50] <risky> so there is nothing I can do will
#1335 [20:50] <risky> well
#1336 [20:51] * risky [webchat@99-188-250-113.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1337 [20:55] * kgrim [webchat@c-73-225-26-117.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1338 [21:32] * uhh [webchat@c-98-224-26-109.hsd1.ca.comcast.net] has joined #minecrafthelp
#1339 [21:32] <uhh> hello?
#1340 [21:34] * uhh [webchat@c-98-224-26-109.hsd1.ca.comcast.net] has quit. (Client Quit)
#1341 [21:38] * k4 [webchat@2.132.83.75.megaline.telecom.kz] has joined #minecrafthelp
#1342 [21:39] <k4> I have problem to change email addres
#1343 [21:47] * k4 [webchat@2.132.83.75.megaline.telecom.kz] has quit. (Quit: webchat.esper.net)
#1344 [22:03] * amarie188 [webchat@75-134-217-59.dhcp.trcy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#1345 [22:45] * Noah [webchat@75-23-230-28.lightspeed.lgngca.sbcglobal.net] has joined #minecrafthelp
#1346 [22:48] <Noah> hi i lost my password because i think it was hacked and i don't have access to the username or transaction id. I do remember the old password username and security questions if they haven't been changed. I also have played minecraft on this computer less than 3 days ago and have proof. Ive also owned it for a long time and have used this to redeem
#1347 [22:48] <Noah> a copy of windows ten edition that I can still use. Is there anything I can do? I feel as though I have proof to get my account back and that my account was hacked. Any help would be greatly appreciated.
#1348 [22:49] <mattym> Noah, None of what you listed would be accepted as proof.
#1349 [22:49] * Noah0 [webchat@255.153.215.218.dyn.iprimus.net.au] has joined #minecrafthelp
#1350 [22:50] <mattym> ??> Noah account/trans-id
#1351 [22:50] <Absol> Noah: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1352 [22:50] <mattym> ??> Noah account/send-email
#1353 [22:50] <Absol> Noah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1354 [22:50] <Absol> Noah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1355 [22:50] <Noah0> How can I find my Transaction ID
#1356 [22:51] * StandbyLeader12 [webchat@71-36-100-169.ptld.qwest.net] has joined #minecrafthelp
#1357 [22:51] <StandbyLeader12> Keep getting an error https://paste.ubuntu.com/p/q5jZG2wsQW/ what can I do?
#1358 [22:52] <mattym> StandbyLeader12, That computer is too old for the game.
#1359 [22:52] <StandbyLeader12> aww bummer
#1360 [22:52] <StandbyLeader12> it has windows 10
#1361 [22:53] <StandbyLeader12> I just bought it
#1362 [22:53] <StandbyLeader12> its refurbished though
#1363 [22:53] <mattym> StandbyLeader12, Its very old hardware.
#1364 [22:53] <StandbyLeader12> do i need to buy a new graphics card for it?
#1365 [22:53] <mattym> StandbyLeader12, New everything.
#1366 [22:53] <StandbyLeader12> lol ok
#1367 [22:54] <StandbyLeader12> how do i get a refund for the game i just payed
#1368 [22:54] <StandbyLeader12> paid
#1369 [22:54] <mattym> ??> StandbyLeader12 account/refund
#1370 [22:54] <Absol> StandbyLeader12: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1371 [22:54] <StandbyLeader12> thank you
#1372 [22:55] * StandbyLeader12 [webchat@71-36-100-169.ptld.qwest.net] has quit. (Client Quit)
#1373 [22:57] * iBlueApple [webchat@47-215-112-59.bssrcmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
#1374 [22:58] <iBlueApple> Hello
#1375 [22:58] <iBlueApple> Almost 2 years ago my account got hacked
#1376 [22:58] <iBlueApple> i have made countless support tickets asking for help since i do not have access to the original email the account was bought with
#1377 [22:58] <mattym> iBlueApple, Only Mojang can help with account issues.
#1378 [22:59] * Shump [webchat@74.221.145.81] has joined #minecrafthelp
#1379 [22:59] <iBlueApple> ok well
#1380 [22:59] <Shump> I Cannot migrate due to lost E-mail address
#1381 [22:59] * iBlueApple [webchat@47-215-112-59.bssrcmta03.res.dyn.suddenlink.net] has quit. (Client Quit)
#1382 [23:00] <mattym> ??> Shump account/send-email
#1383 [23:00] <Absol> Shump: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1384 [23:00] <Absol> Shump: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1385 [23:00] <Shump> i've already emailed. do i just have to wait
#1386 [23:00] <mattym> Shump, Yes
#1387 [23:01] * DjGoldenCreeper [webchat@d14-69-187-0.try.wideopenwest.com] has joined #minecrafthelp
#1388 [23:01] <Shump> will they typically be able to help solve this or would i much rather end up buying another copy
#1389 [23:01] <DjGoldenCreeper> hello
#1390 [23:01] <mattym> Shump, As long as you send the the Transaction-ID you should be fine.
#1391 [23:02] <Shump> and isnt that provided the day of the purchase? cause my purchase was made so long ago that explains why i don't remember the email along with it
#1392 [23:02] <mattym> ??> Shump account/trans-id
#1393 [23:02] <Absol> Shump: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1394 [23:05] <Shump> But really all of this requires the email correct?
#1395 [23:05] * DjGoldenCreeper [webchat@d14-69-187-0.try.wideopenwest.com] has quit. (Client Quit)
#1396 [23:05] <mattym> Shump, Depends on when and how you bought it. All the details are on the pages linked to you.
#1397 [23:08] <Shump> My purchase was made nearly a decade ago, however I am to email Skrill, and therefore requiring me to provide them with the email i used for the transaction, but thats what im looking for
#1398 [23:09] <mattym> Shump, Only Mojang will be able to say for sure if there is nothing you can do.
#1399 [23:17] * ted [webchat@host-3.216-16-6.vastbb.net] has joined #minecrafthelp
#1400 [23:18] <ted> I cannot migrate my account. I have access to the user name, password, and transaction id, but I do not have access to the email on the account or know what it is. How can i mirage the account to a new email address?
#1401 [23:19] <mattym> ted, You will need to have Mojang do it for you.
#1402 [23:19] <mattym> ??> ted account/send-email
#1403 [23:19] <Absol> ted: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1404 [23:19] <Absol> ted: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1405 [23:20] <ted> Ok thanks
#1406 [23:20] * ted [webchat@host-3.216-16-6.vastbb.net] has quit. (Client Quit)
#1407 [23:33] * Orca365 [webchat@178.90.248.251.megaline.telecom.kz] has joined #minecrafthelp
#1408 [23:33] <Orca365> I dont play in minecraft
#1409 [23:34] * Natalie [webchat@cpe-101-188-134-164.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#1410 [23:35] <Natalie> Still can't play on multiplayer in LAN.
#1411 [23:36] <Orca365> Help me! please! I dont joining in minecraft
#1412 [23:36] <Natalie> You can't open Minecraft, Orca?
#1413 [23:37] <Orca365> Yes, i cant joining in minecraft
#1414 [23:39] <Natalie> So you opened up your launcher and you couldn't get Minecraft to work?
#1415 [23:39] <Natalie> When you pressed "Play"?
#1416 [23:39] <Orca365> You can help me the joining in minecraft?
#1417 [23:40] <Natalie> I'm not sure, it depends; I also have a question. :) Would you be able to wait for someone to come and help?
#1418 [23:41] <Natalie> Have you just downloaded Minecraft?
#1419 [23:41] <Orca365> What s up? WTF?
#1420 [23:42] <Orca365> Yo cant help me
#1421 [23:42] <Orca365> You cant help me
#1422 [23:43] <Orca365> You is TUPOY
#1423 [23:43] <Natalie> Yes, I might not be able to help so maybe someone else might come and help soon.
#1424 [23:44] * Orca365 [webchat@178.90.248.251.megaline.telecom.kz] has quit. (Quit: webchat.esper.net)