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#2 [00:34] <zgrepc> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#4 [00:34] <staafl> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#9 [00:36] <tracernz> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#11 [00:36] <joeyk> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#14 [00:37] <va7lnx> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#16 [00:37] <max-m> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#22 [00:38] <teecee> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#24 [00:38] <RandPx> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#32 [00:42] <voice> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#35 [00:43] * Emma [webchat@cpe-101-188-134-164.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#36 [00:43] <Emma> Hello!
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#39 [00:43] <oldlaptop> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#42 [00:46] <juvenal> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
#43 [00:46] * Andrio kicked juvenal from #minecrafthelp (Reason: uvenal :Spam)
#44 [00:46] <Emma> My friend is hosting a world in Minecraft and when I click on "Multiplayer" in my Minecraft, her world didn't appear.
#45 [00:48] <Andrio> Emma, do you know whether you are on the same LAN?
#46 [00:48] * JyZyXEL [~JyZyXEL@42.53.91.43] has joined #minecrafthelp
#47 [00:48] <JyZyXEL> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
#48 [00:48] * Andrio kicked JyZyXEL from #minecrafthelp (Reason: yZyXEL :Spam)
#49 [00:49] <Emma> @Andrio we're using the same Internet.
#50 [00:49] <Andrio> ok
#51 [00:49] <Andrio> Emma, what antivirus/security software do you all have installed?
#52 [00:50] <Emma> I have Malwarebytes
#53 [00:51] * audioPhil [~audioPhil@p444092-ipngn200307matuyama.ehime.ocn.ne.jp] has joined #minecrafthelp
#54 [00:51] <Emma> We both have Malwarebytes on our computers.
#55 [00:51] <audioPhil> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#59 [00:52] <Southern_Gentlem> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#63 [00:53] <glacambr1> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#66 [00:57] <Emma> I was searching on Google and found this article: https://www.howtogeek.com/242375/how-to-troubleshoot-minecraft-lan-game-problems/
#67 [00:58] <Emma> But how do I get the prompt from Windows Firewall?
#68 [00:58] <mattym> Emma, Have you also checked any settings on the host computer?
#69 [00:58] <Emma> No, I haven't.
#70 [00:59] <mattym> Emma, Generally the issue will be on the hosts end if its not showing up properly.
#71 [00:59] <Emma> Oh okay.
#72 [00:59] * xeroks [~xeroks@1.4.198.2] has quit. (Ping timeout: 198 seconds)
#73 [01:00] <mattym> Emma, Check the firewall and any antivirus program on the host PC.
#74 [01:00] <Emma> We've decided to get me to host it instead now. How do I check the firewall though?
#75 [01:01] <mattym> Emma, To rule it out, just temporarily disable it completely.
#76 [01:04] <Emma> I went to the Control Panel and click on Firewall.
#77 [01:07] <Emma> Since we're in a house, I selected Private networks.
#78 [01:07] <Emma> (To disable.)
#79 [01:08] <Emma> I was in "Customize Settings".
#80 [01:08] <mattym> Emma, There should be an option to just disable it in the main Windows Firewall menu.
#81 [01:09] <Emma> Is what I just did alright?
#82 [01:10] <mattym> Emma, Not sure, see if it works or not.
#83 [01:10] * Ingenium13 [~Ingenium1@86.57.236.67] has joined #minecrafthelp
#84 [01:10] <Ingenium13> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
#85 [01:10] <Emma> The Private Networks firewall is not connected anymore.
#86 [01:10] * Ingenium13 [~Ingenium1@86.57.236.67] has quit. (Network ban)
#87 [01:12] <Emma> Should I disable the firewall on hers as well?
#88 [01:12] <mattym> Emma, Its worth a try. Usually only needed on the host computer, but if its not working, try on both.
#89 [01:23] <Emma> mattym, I've disabled her firewall and she still doesn't see my world.
#90 [01:24] <mattym> Emma, Any VPN software on either machine?
#91 [01:25] <Emma> I don't have any VPN software. Let me see if she does.
#92 [01:27] <Emma> I looked into "Programs and Features" in the Control Panel in her computer and mine but we don't have it.
#93 [01:27] <mattym> Emma, Do the following on both computers.
#94 [01:27] <mattym> ??> Emma tool/hjt
#95 [01:28] <mattym> ??> Emma tools/hjt
#96 [01:28] <Absol> Emma: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#97 [01:28] <Absol> Emma: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#98 [01:28] <Emma> Okay we'll download it.
#99 [01:30] <Emma> Here's mine: https://paste.ubuntu.com/p/nSHRTyB44N/
#100 [01:30] <Emma> Do I need to do this on hers as well?
#101 [01:30] * MOBlox [~MOBlox@cpc118240-kemp8-2-0-cust243.9-2.cable.virginm.net] has joined #minecrafthelp
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#103 [01:37] <beowuff> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#105 [01:38] <mattym> Emma, Yeah, nothing that should cause an issue in that one, so lets see the report from hers.
#106 [01:45] * matt8686 [~matt8686@2804:18:34:8a19:3cac:fc03:968d:957] has joined #minecrafthelp
#107 [01:45] <matt8686> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
#108 [01:45] * matt8686 [~matt8686@2804:18:34:8a19:3cac:fc03:968d:957] has quit. (Network ban)
#109 [01:49] <Emma> Here's her one: paste.ubuntu.com/p/3rGjxXgj9Y
#110 [01:50] * jetchisel [~jetchisel@14.188.218.246] has joined #minecrafthelp
#111 [01:50] <jetchisel> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#113 [01:51] <mattym> Emma, Yeah, nothing there either.
#114 [01:51] <mattym> Emma, Try the following on both.
#115 [01:51] <mattym> ??> Emma av/adwcleaner
#116 [01:52] <Absol> Emma: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#117 [01:52] <Absol> Emma: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#118 [01:52] <Emma> Thanks mattym! I'll do it now. :)
#119 [01:55] <Emma> At the moment it's scanning because I've clicked "Scan Now."
#120 [01:55] <Emma> It's almost done.
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#124 [02:01] * Emma [webchat@cpe-101-188-134-164.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#125 [02:01] <Emma> Okay, I've finished running the scan and have restarted my computer, mattym
#126 [02:02] <mattym> Emma, Do the scan on the other PC then try the LAN world again
#127 [02:02] <Emma> Okay; can I close the cleaner on my computer now?
#128 [02:03] <mattym> Emma, Yeah
#129 [02:03] <Emma> Thanks! :)
#130 [02:13] <Emma> She's just restarted her computer and launching Minecraft.
#131 [02:16] <Emma> I've started my LAN world on my computer and she's going onto "Multiplayer".
#132 [02:17] <Emma> It's still not working for her.
#133 [02:17] <Emma> She can't see my world.
#134 [02:17] <mattym> Emma, Try the Direct Connect method listed in the page you found earlier
#135 [02:18] <Emma> Okay.
#136 [02:30] <Emma> mattym, it says (on her computer) that the connection was refused and there was no further information.
#137 [02:30] * spellegrom [~spellegro@197.43.217.74] has joined #minecrafthelp
#138 [02:31] <mattym> Emma, Could be a problem with the router.
#139 [02:31] <mattym> Emma, Not sure what else to check.
#140 [02:32] <Emma> I put the address in the Direct Connect like this: 123.456.7.8:49990
#141 [02:32] <Emma> (That's for the address digit numbers.)
#142 [02:33] <Emma> We're both using the latest version of Minecraft.
#143 [02:34] <Emma> Actually, I looked at the article again and I think I put in the wrong address.
#144 [02:34] <mattym> Emma, that does not look like a standard internal IP address
#145 [02:34] * spellegrom [~spellegro@197.43.217.74] has quit. (Ping timeout: 198 seconds)
#146 [02:34] <Emma> Yes, I changed the numbers because this chat room is public and I'm not sure if it's safe to put the IP address here.
#147 [02:36] <mattym> Make sure whoever is connecting is direct connecting to the internal IPv4 of the host.
#148 [02:36] <mattym> It should start with either a 192 or 10
#149 [02:36] <Emma> Yeah, I was inserting in the IPv6 one.
#150 [02:36] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#151 [02:37] <Emma> That was my mistake, so I'm correcting it now.
#152 [02:47] <Emma> mattym, when I typed in the IPv4 address, colon, and 49990 (the name of the port in Minecraft) in the Direct Address part in Minecraft, it said the connection timed out.
#153 [02:48] <mattym> Emma, Its possible the router has its own firewall.
#154 [02:49] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#155 [02:49] <mattym> Because that would be the only other cause.
#156 [02:49] <Emma> Is the router the WiFi box?
#157 [02:53] <mattym> Yes
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#162 [03:11] <Alexwall> read about the new exciting pedo-friendly linux distribution https://exherbo.com/
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#164 [03:42] * XFT_99 [webchat@197.200.15.61] has joined #minecrafthelp
#165 [03:43] <XFT_99> my account was stolin
#166 [03:43] * XFT_99 [webchat@197.200.15.61] has quit. (Client Quit)
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#168 [03:52] * KneOne [webchat@176.105.20.195] has joined #minecrafthelp
#169 [03:52] <KneOne> "Failed to login: The authentication servers are currently down for maintenance"
#170 [03:53] * Popzi [~Popzi@156.219.254.35] has joined #minecrafthelp
#171 [03:53] <Popzi> pick up your weapons and fight for the white race https://media.8ch.net/file_store/5b864d8b81a3777fc80a735ef5ac83c687df4df5a1560c8705cc0ee6b08ea13a.png
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#173 [04:17] * MOBlox [~MOBlox@cpc118240-kemp8-2-0-cust243.9-2.cable.virginm.net] has quit. (Remote host closed the connection)
#174 [04:33] * eledore22 [~eledore@221.7.60.214] has joined #minecrafthelp
#175 [04:33] <eledore22> pick up your weapons and fight for the white race https://media.8ch.net/file_store/5b864d8b81a3777fc80a735ef5ac83c687df4df5a1560c8705cc0ee6b08ea13a.png
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#178 [04:38] * snekcie [webchat@ip-95-223-107-151.hsi16.unitymediagroup.de] has quit. (Client Quit)
#179 [04:41] * semyon [~semyon@177.38.188.111] has joined #minecrafthelp
#180 [04:41] <semyon> pick up your weapons and fight for the white race https://media.8ch.net/file_store/5b864d8b81a3777fc80a735ef5ac83c687df4df5a1560c8705cc0ee6b08ea13a.png
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#182 [04:56] <Greymagic27> KneOne, Hey, are you still there?
#183 [04:57] * jcarouth [~jcarouth@197.41.14.13] has joined #minecrafthelp
#184 [04:57] <jcarouth> pick up your weapons and fight for the white race https://media.8ch.net/file_store/5b864d8b81a3777fc80a735ef5ac83c687df4df5a1560c8705cc0ee6b08ea13a.png
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#187 [05:04] * jakob [webchat@80-162-8-69-cable.dk.customer.tdc.net] has joined #minecrafthelp
#188 [05:04] <jakob> Hello
#189 [05:04] <jakob> Just sent an email to mojang support, but wanted to see if any of you fine folks could possible help me out
#190 [05:04] <jakob> I can not longer log in to my minecraft/mojang account.
#191 [05:05] <jakob> I am certain that im using the correct email/password and the like, ive also tried to reset my password but I am just not getting any emails
#192 [05:05] <Greymagic27> jakob, Hey, give me a few minutes, I've got to do something real quick but then I'll be back
#193 [05:06] <jakob> Alrighty, ill make some coffee
#194 [05:07] <Greymagic27> I'm back, sorry about that
#195 [05:07] <Greymagic27> What's the message it gives you when you attempt to login?
#196 [05:08] * aaronjack2 [webchat@159-205-224-69.adsl.inetia.pl] has joined #minecrafthelp
#197 [05:08] <jakob> Just that's it's inccorrect
#198 [05:09] <Greymagic27> jakob, Alright. All you can do now is wait for the reply from mojang
#199 [05:09] <jakob> never lucky
#200 [05:09] <jakob> Is this something that a decent amount of people have had issues with?
#201 [05:09] <jakob> It used to work fine until I reformatted my computer
#202 [05:09] <Greymagic27> Yea, we get reports every day of people having issues getting their password emails
#203 [05:10] <jakob> What about the information just not working anymore
#204 [05:11] <jakob> log in information
#205 [05:11] <Greymagic27> We get that as well
#206 [05:11] <jakob> incredibly odd
#207 [05:11] <aaronjack2> hello, i have minecraft premium account bought few years ago, i know my password and nick but forgot email, it probobly has been deleted cause i didnt use it for a long time, so as i dont have email i cant login to mojang page and immigrate my account, i can play mc normaly but cant login on website. what can i do? should i buy new account(which i
#208 [05:11] <aaronjack2> wouldnt like to do again)
#209 [05:11] <jakob> huh
#210 [05:11] <Greymagic27> ??> aaronjack2 account/send-email
#211 [05:11] <Absol> aaronjack2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#212 [05:11] <Absol> aaronjack2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#213 [05:12] <jakob> btw Greymagic27 my transaction ID was on an email domain that I no longer have access to, how big of an issue is this?
#214 [05:12] <Greymagic27> jakob, You can ask mojang for alternate verification methods
#215 [05:14] <aaronjack2> i cant do anythink on website couse to log-in i need email which i forgot
#216 [05:14] <Greymagic27> aaronjack2, You shouldn't need to login to use the email form I linked
#217 [05:18] * RealMelodic [webchat@54682563.cm-12-1a.dynamic.ziggo.nl] has joined #minecrafthelp
#218 [05:18] <RealMelodic> Hello, i want to change my name from RealMelodic to Melodic, but the user who has the name Melodic isnt active anymore what do i do?
#219 [05:19] <Greymagic27> RealMelodic, I don't know if there is anything you can do, as long as that users account is still there.
#220 [05:20] <RealMelodic> so there is no way possible i can claim that name anymore? even if he isnt active ? :(
#221 [05:20] <Greymagic27> RealMelodic, Not that I know of, no
#222 [05:21] <RealMelodic> sad, well thanks for your help.. :(
#223 [05:21] <RealMelodic> wait 1 thing
#224 [05:21] <RealMelodic> can i request a 3 letter name?
#225 [05:24] * aaronjack2 [webchat@159-205-224-69.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#226 [05:30] * SferaDev [~SferaDev@2402:800:6108:222d:38ef:8ae2:30ef:f79b] has joined #minecrafthelp
#227 [05:30] <SferaDev> pick up your weapons and fight for the white race https://media.8ch.net/file_store/5b864d8b81a3777fc80a735ef5ac83c687df4df5a1560c8705cc0ee6b08ea13a.png
#228 [05:30] * SferaDev [~SferaDev@2402:800:6108:222d:38ef:8ae2:30ef:f79b] has quit. (Network ban)
#229 [05:33] * asilenkov [~asilenkov@118-167-27-116.dynamic-ip.hinet.net] has joined #minecrafthelp
#230 [05:33] <asilenkov> pick up your weapons and fight for the white race https://media.8ch.net/file_store/5b864d8b81a3777fc80a735ef5ac83c687df4df5a1560c8705cc0ee6b08ea13a.png
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#232 [05:40] * a7mad_h [webchat@31.166.252.4] has joined #minecrafthelp
#233 [05:41] <a7mad_h> guys i cant reset my pass and my email is not linked
#234 [05:41] <Greymagic27> ??> a7mad_h account/send-email
#235 [05:41] <Absol> a7mad_h: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#236 [05:41] <Absol> a7mad_h: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#237 [05:43] <a7mad_h> i did send but they told wait and go to the support chat !!!
#238 [05:43] <a7mad_h> told me
#239 [05:43] <Greymagic27> a7mad_h, The auto reply email? In the email it should have said this was only for technical issues
#240 [05:44] <a7mad_h> ?
#241 [05:44] <a7mad_h> do i wait then!!
#242 [05:44] <Greymagic27> a7mad_h, Yes, you will need to wait for a reply. See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#243 [05:45] <a7mad_h> today is cosedared holiday
#244 [05:46] <a7mad_h> ?
#245 [05:46] <Greymagic27> See the link I sent you for the reply times. It's 1-3 still due to the backlog they have
#246 [05:46] <a7mad_h> ok so 1 to 3 days of wait ?
#247 [05:47] <Greymagic27> a7mad_h, 1-3 weeks, sorry I forgot to add the weeks on
#248 [05:48] <a7mad_h> so after this time ?!
#249 [05:48] <Greymagic27> a7mad_h, After 1-3 weeks check your inbox for a reply. Also keep checking the 'when will I hear back' page as they update that as they og
#250 [05:48] <Greymagic27> go*
#251 [05:48] <a7mad_h> ok ty
#252 [05:48] <Greymagic27> a7mad_h, Your welcome.
#253 [05:49] * a7mad_h [webchat@31.166.252.4] has quit. (Quit: webchat.esper.net)
#254 [06:08] * matildagleadow [webchat@188.30.197.219.threembb.co.uk] has joined #minecrafthelp
#255 [06:09] <matildagleadow> please help, I cannot log in , I think it is graphics driver problem - see here
#256 [06:09] <matildagleadow> https://paste.ubuntu.com/p/nQZTB93tvF/
#257 [06:09] <Greymagic27> matildagleadow, What is the error you get?
#258 [06:11] <matildagleadow> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#259 [06:11] <Greymagic27> Hold on a second
#260 [06:13] <Greymagic27> matildagleadow, You'll need to downgrade to windows 8 to play minecraft
#261 [06:13] <matildagleadow> ah ok, does that mean I have to delete or overwrite win10 please ?
#262 [06:13] <Greymagic27> matildagleadow, What did your laptop come with?
#263 [06:14] <matildagleadow> win 10, it is a refueb I just got for my daughter
#264 [06:14] <matildagleadow> refurb
#265 [06:15] <Greymagic27> matildagleadow, If it came with windows 7 or 8 you can just go to 'reset this pc' and it will go back to the original windows version, does your daughter know what she bought it as?
#266 [06:16] <matildagleadow> lol, she is only 7, I bought it pre installed with windows 10 , its a Lenovo thinkpad t60
#267 [06:17] <matildagleadow> ive downloaded it onto this laptop, ( which isn't working ) , would I be able to download it onto my other laptop without paying again ?
#268 [06:18] <Greymagic27> matildagleadow, Yes, if you sign in with the same details you will be able to download it again
#269 [06:18] <Greymagic27> Did you buy the laptop from a store or from a seller online?
#270 [06:18] <matildagleadow> it was online seller
#271 [06:18] <Greymagic27> matildagleadow, Ask the seller if he knows what windows version he came with, if it's 8 or below you can go to 'reset my pc' and it will put it back to it's orginal windows version
#272 [06:18] * Lord_of_Life_ [~Lord@46.217.166.66] has joined #minecrafthelp
#273 [06:19] <matildagleadow> thanks for your help, ill try that
#274 [06:19] <Greymagic27> matildagleadow, Your welcome. Good luck
#275 [06:19] * matildagleadow [webchat@188.30.197.219.threembb.co.uk] has quit. (Quit: webchat.esper.net)
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#277 [06:31] * opmc [~op@37.189.159.52] has quit. (Quit: Leaving)
#278 [06:38] * opmc [~op@37.189.159.52] has joined #minecrafthelp
#279 [06:48] * ChelMiner [webchat@pool-77-222-116-249.is74.ru] has joined #minecrafthelp
#280 [06:50] * Roly_Poly132 [webchat@124.199.186.5] has joined #minecrafthelp
#281 [06:50] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#282 [06:51] <ChelMiner> Hello! Any minecarts stuck around the bend (java edition - 19w09a)
#283 [06:53] <Greymagic27> ChelMiner, Hey, we only support the latest build here (1.13.2) Does your issue still occur on that version?
#284 [06:54] <ChelMiner> No, 1.13.2 works fine. Thank you
#285 [06:56] <Greymagic27> ChelMiner, Out of interest, what is the problem that your having in the snapshot?
#286 [06:58] * ChelMiner [webchat@pool-77-222-116-249.is74.ru] has quit. (Quit: webchat.esper.net)
#287 [07:01] * Trimatix [webchat@nas156-232.york.ac.uk] has joined #minecrafthelp
#288 [07:02] <Trimatix> Hi all, haven't played minecraft in quite a while and i'm trying to set up a LAN server. Things sure have changed ;) I'm getting the io.netty error when trying to connect to the server through localhost, anyone have any ideas?
#289 [07:04] * scott [webchat@fp9f1ce917.tkyc624.ap.nuro.jp] has joined #minecrafthelp
#290 [07:05] * wisv [webchat@90-229-240-99-no37.tbcn.telia.com] has joined #minecrafthelp
#291 [07:09] <Roly_Poly132> hi
#292 [07:11] <scott> Java 1.13.2. Mac Mojave 10.14.3. Macbook Pro Retina mid-2014. New install using homebrew. Game settings are default (I think. I deleted well over a year ago ago and reinstalled tonight to play again)
#293 [07:11] <scott> Problem: When I break a block, often the block vanishes for a moment, then reappears as unbroken. It does not drop anything and I have to break it again. This often happens multiple times before the block finally really breaks and drops the wood or dirt or whatever.
#294 [07:21] * scott [webchat@fp9f1ce917.tkyc624.ap.nuro.jp] has quit. (Quit: webchat.esper.net)
#295 [07:22] * Roly_Poly132 [webchat@124.199.186.5] has quit. (Quit: webchat.esper.net)
#296 [07:29] * KneOne [webchat@176.105.20.195] has quit. (Quit: webchat.esper.net)
#297 [07:30] * scott [webchat@fp9f1ce917.tkyc624.ap.nuro.jp] has joined #minecrafthelp
#298 [07:31] <scott> I just discovered the launcher allows me to play older versions. Just tried 1.12 and it seems to work just fine. So I'm off to play for a bit. Thanks to all the volunteers that try to help people like me! :)
#299 [07:31] * scott [webchat@fp9f1ce917.tkyc624.ap.nuro.jp] has quit. (Client Quit)
#300 [07:40] * OPAnarchy [webchat@cpe-74-67-224-80.twcny.res.rr.com] has joined #minecrafthelp
#301 [07:40] <OPAnarchy> Hello
#302 [07:41] <Greymagic27> OPAnarchy, Hello, how can we help?
#303 [07:41] <OPAnarchy> So I already made tickets about this
#304 [07:41] <OPAnarchy> and No response so far
#305 [07:41] <OPAnarchy> but im worried they cant help me as I cant get my transaction ID
#306 [07:41] <OPAnarchy> My account got hacked this week and people are taking my items every night
#307 [07:42] <OPAnarchy> But I dont have access to the email I used 4 years ago bcause it was my brothers
#308 [07:42] <Greymagic27> OPAnarchy, You can ask them for alternate verification methods but you will need to wait for their reply. See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#309 [07:42] <OPAnarchy> Ok
#310 [07:42] <OPAnarchy> ;-;
#311 [07:42] <OPAnarchy> Thank you
#312 [07:43] * OPAnarchy [webchat@cpe-74-67-224-80.twcny.res.rr.com] has quit. (Client Quit)
#313 [07:44] * CJ [webchat@ool-182f9418.dyn.optonline.net] has joined #minecrafthelp
#314 [07:45] <CJ> It wont let me download the latest minecraft
#315 [07:45] <CJ> I try to download 1.13.2 and it says unable to save
#316 [07:46] <CJ> i dont know what to do
#317 [07:46] <Greymagic27> ??> CJ tools/hjt
#318 [07:46] <Absol> CJ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#319 [07:46] <Absol> CJ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#320 [07:49] <CJ> wait im confused on the second part
#321 [07:49] <Greymagic27> CJ, Which bit are you stuck on?
#322 [07:49] <CJ> i pasted it all into the part that says content. now what do i do?
#323 [07:49] <Greymagic27> CJ, Put a name in the poster field then click paste
#324 [07:49] <Greymagic27> Then send the URL at the top
#325 [07:50] <CJ> what should the name be?
#326 [07:50] * opmc [~op@37.189.159.52] has quit. (Quit: Leaving)
#327 [07:50] <Greymagic27> CJ, It does not really matter
#328 [07:51] <CJ> does it need an expiration?
#329 [07:51] <Greymagic27> CJ, Nope, just as it is
#330 [07:51] <CJ> https://paste.ubuntu.com/p/yxZtR837V6/
#331 [07:51] <CJ> is that it?
#332 [07:52] <Greymagic27> CJ, Yep, hang on
#333 [07:52] <CJ> OK Thank you!
#334 [07:52] <Greymagic27> ??> CJ av/adwcleaner
#335 [07:52] <Absol> CJ: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#336 [07:52] <Absol> CJ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#337 [07:52] <Greymagic27> ??> CJ av/mcafee/uninstall
#338 [07:52] <Absol> CJ: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#339 [07:53] <CJ> Wait that was a lot at once haha
#340 [07:53] <CJ> what am i doing?
#341 [07:55] <Greymagic27> CJ, Do the mcafee steps then the adwcleaner steps
#342 [07:57] <CJ> okay but once i restart my pc wont i not be able to talk to you again?
#343 [07:58] <Greymagic27> CJ, You can rejoin the chat the same way you arrived, I'll still be here :)
#344 [07:58] <CJ> Phew okay good Thanks!
#345 [07:58] <Greymagic27> Your welcome!
#346 [07:59] * marius [~marius@2804:18:1045:ac26:c229:2760:f87b:70a7] has joined #minecrafthelp
#347 [07:59] <marius> https://twitter.com/OneTrueKloeri/status/1101825947752427520
#348 [07:59] * marius [~marius@2804:18:1045:ac26:c229:2760:f87b:70a7] has quit. (Network ban)
#349 [08:02] <CJ> Okay restarting now!
#350 [08:05] * Mikro [webchat@92-244-26-20.customers.ownit.se] has joined #minecrafthelp
#351 [08:11] * CJ [webchat@ool-182f9418.dyn.optonline.net] has joined #minecrafthelp
#352 [08:12] <CJ> Hey GreyMagic
#353 [08:12] <Greymagic27> CJ, Welcome back, give minecraft a shot
#354 [08:12] <CJ> I only did the mcafee thing
#355 [08:12] <Greymagic27> CJ, Ah ok, do the adwcleaner steps as well
#356 [08:12] <Greymagic27> Do you need them again?
#357 [08:13] <CJ> Nope It worked!
#358 [08:14] <CJ> Thankyou so much Grey!
#359 [08:14] <Greymagic27> CJ, That's good, Remember to run adwcleaner as well to remove bytefence
#360 [08:14] <CJ> how do i do that?
#361 [08:14] <Greymagic27> ??> CJ av/adwcleaner
#362 [08:14] <Absol> CJ: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#363 [08:14] <Absol> CJ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#364 [08:15] <CJ> okay ill do that thankyou!
#365 [08:15] <CJ> Grey are you always here?
#366 [08:16] <Capfan67> It seems that way. =)
#367 [08:16] <Greymagic27> Haha, I'm here between 12-6PM GMT on weekdays and 8-9PM GMT on weekends
#368 [08:16] <Greymagic27> Not factoring in lunch breaks and dinner
#369 [08:18] * Wheramy [webchat@lstlambert-658-1-41-229.w193-251.abo.wanadoo.fr] has joined #minecrafthelp
#370 [08:19] <Wheramy> Hello, I would like to know if I'm the only one to have this issue . I can't login due to a wrong password and when I want to reset it I don't receive the e-mail ... Somebody else as encountered this ?
#371 [08:19] * SilentDeath [webchat@75.97.253.130.res-cmts.leh.ptd.net] has joined #minecrafthelp
#372 [08:19] <Greymagic27> ??< index
#373 [08:20] <SilentDeath> Hey grey
#374 [08:20] <Greymagic27> ??> Wheramy account/send-email
#375 [08:20] <Absol> Wheramy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#376 [08:20] <Absol> Wheramy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#377 [08:20] * Greymagic27 waves at SilentDeath
#377 [08:22] <Greymagic27> Wheramy, And to answer your question, yes. Lots of people come in with your issue
#378 [08:24] * Kundun [~Kundun@2804:18:5800:695a:b778:7a6e:646d:55ca] has joined #minecrafthelp
#379 [08:24] <Kundun> https://twitter.com/OneTrueKloeri/status/1101825947752427520
#380 [08:24] * Kundun [~Kundun@2804:18:5800:695a:b778:7a6e:646d:55ca] has quit. (Network ban)
#381 [08:29] <SilentDeath> oh boy
#382 [08:29] <Capfan67> ...how many times are they going to drive-by spam that link? heh
#383 [08:30] <SilentDeath> feels bad
#384 [08:36] * CJ [webchat@ool-182f9418.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#385 [08:44] * Wheramy [webchat@lstlambert-658-1-41-229.w193-251.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#386 [08:52] * riley [webchat@107-128-222-17.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#387 [08:54] <riley> i bought minecraft java edition last night and it crashes as soon as i go to load a world, ive tried everything on the internet
#388 [08:54] <Greymagic27> ??> riley launcher/log
#389 [08:54] <Absol> riley: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#390 [09:02] * DarkSchin [webchat@77-32-113-110.dyn.eolo.it] has joined #minecrafthelp
#391 [09:05] <DarkSchin> I can not open minecraft, I open the launcher but I can not continue.
#392 [09:05] <DarkSchin> Thanks in advance.
#393 [09:05] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 180 seconds)
#394 [09:09] <Greymagic27> DarkSchin, What happens when you try?
#395 [09:10] <riley> paste.ubuntu.com/p/cZWncBTcmB/
#396 [09:10] <Greymagic27> riley, It says it does not exist, can you send a new link?
#397 [09:11] <riley> paste.ubuntu.com/p/cZWncBTcnB
#398 [09:11] <riley> sorry
#399 [09:11] <Greymagic27> It's showing no errors, when it crashes do you get a more details button?
#400 [09:13] <DarkSchin> can I send what the launcher tells me?
#401 [09:13] <Greymagic27> ??> DarkSchin paste
#402 [09:13] <Absol> DarkSchin: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#403 [09:18] <DarkSchin> i did it, this is the URL https://paste.ubuntu.com/p/nmfP4fdcGY/
#404 [09:18] <Greymagic27> ??> DarkSchin win/dxdiag
#405 [09:18] <Absol> DarkSchin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#406 [09:19] <riley> when it crashes it says java platform se binary has stopped working
#407 [09:19] <Greymagic27> ??> riley tools/hjt
#408 [09:19] <Absol> riley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#409 [09:19] <Absol> riley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#410 [09:19] * Delaxarnyazer [~Delaxarny@2001:470:7cfb:eac::f5d5] has joined #minecrafthelp
#411 [09:20] <DarkSchin> https://paste.ubuntu.com/p/4mK25svP29/ all right?
#412 [09:21] * krule031 [webchat@89-172-250-144.adsl.net.t-com.hr] has joined #minecrafthelp
#413 [09:21] * krule031 [webchat@89-172-250-144.adsl.net.t-com.hr] has quit. (Client Quit)
#414 [09:22] <Greymagic27> DarkSchin, Download and install the latest windows 10 64 bit driver from here: https://www.amd.com/en/support/previous-drivers/apu/amd-series-processors/amd-a10-series-apu-for-laptops/6th-gen-a10-8700p-apu
#415 [09:26] <riley> paste.ubuntu.com/p/VqtrNQGqBt/
#416 [09:27] <Greymagic27> ??> riley av/mcafee
#417 [09:27] <Absol> riley: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#418 [09:27] <Absol> riley: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#419 [09:28] <Greymagic27> ??> riley av/adwcleaner
#420 [09:28] <Absol> riley: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#421 [09:28] <Absol> riley: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#422 [09:28] <Greymagic27> Do both of those steps, restart when prompted then come back for further instruction
#423 [09:28] <Greymagic27> instructions*
#424 [09:30] * sledx1 [webchat@S0106a84e3f5e60d3.tb.shawcable.net] has joined #minecrafthelp
#425 [09:31] <sledx1> i havent been able to log into my user tried password reset and im not getting the email
#426 [09:31] <Greymagic27> ??> sledx1 account/send-email
#427 [09:31] <Absol> sledx1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#428 [09:31] <Absol> sledx1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#429 [09:32] <sledx1> is that even for teh password reset
#430 [09:32] <sledx1> email
#431 [09:32] * sledx1 [webchat@S0106a84e3f5e60d3.tb.shawcable.net] has quit. (Client Quit)
#432 [09:38] <riley> can i use windows defender so i dont have to restart
#433 [09:38] <Greymagic27> riley, No, adwcleaner will detect things that defender wont
#434 [09:40] <DarkSchin> Greymagic27
#435 [09:40] <DarkSchin> I installed the program, now what do I do?
#436 [09:41] * Ninja [webchat@88-113-17-121.elisa-laajakaista.fi] has joined #minecrafthelp
#437 [09:41] <Greymagic27> DarkSchin, Run it and install the driver
#438 [09:42] <Ninja> Anyone know if you're not able to login to your account if your account is not migrated? I keep reseting the password to my account but it won't let me login anywhere
#439 [09:42] <Greymagic27> ??> Ninja account/send-email
#440 [09:42] <Absol> Ninja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#441 [09:42] <Absol> Ninja: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#442 [09:43] <DarkSchin> I did it, he told me: restart now or close. what do i do?
#443 [09:44] <Greymagic27> DarkSchin, Restart now and then come back for further steps
#444 [09:44] * DarkSchin [webchat@77-32-113-110.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#445 [09:45] * Ninja [webchat@88-113-17-121.elisa-laajakaista.fi] has quit. (Client Quit)
#446 [09:46] <riley> ok have adwcleaner
#447 [09:46] <Greymagic27> riley, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#448 [09:47] <riley> i did that sir
#449 [09:47] <Greymagic27> riley, Have you restarted your PC after the scan?
#450 [09:48] <riley> yessir
#451 [09:48] <Greymagic27> riley, Alright, Did you uninstall mcafee?
#452 [09:48] <riley> yes
#453 [09:48] <Greymagic27> riley, Give minecraft a shot
#454 [09:48] <riley> ohhhhh!!! okay
#455 [09:49] <riley> i dont need to uninstall and reinstall minecraft?
#456 [09:50] <Greymagic27> riley, Nope, see if it works
#457 [09:54] <riley> it said the same java issue
#458 [09:54] <riley> when i went to load a world
#459 [09:54] * DarkSchin [webchat@77-32-113-110.dyn.eolo.it] has joined #minecrafthelp
#460 [09:55] <Greymagic27> riley, Does it only happen with that world?
#461 [09:55] <riley> it happens in realms too
#462 [09:56] <Greymagic27> riley, Would it be possible for you to send another hijackthis report?
#463 [09:56] <riley> paste.ubuntu.com/p/fhpR2DSvCQ/
#464 [09:56] <Greymagic27> riley, A hijackthis report:
#465 [09:56] <Greymagic27> ??> riley tools/hjt
#466 [09:56] <Absol> riley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#467 [09:56] <Absol> riley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#468 [09:57] <riley> i just gave u the link
#469 [09:57] <Greymagic27> riley, That was the crash report, not the hijackthis report
#470 [09:58] <DarkSchin> I'm back https://paste.ubuntu.com/p/2tFpYyVhBM/
#471 [09:59] * jung2ang [webchat@124.199.217.239] has joined #minecrafthelp
#472 [09:59] <Greymagic27> DarkSchin, Welcome back, did updating your drivers not work?
#473 [10:00] <DarkSchin> I updated it, but minecraft does not work
#474 [10:00] * jung2ang [webchat@124.199.217.239] has quit. (Client Quit)
#475 [10:01] <Greymagic27> DarkSchin, Scroll down to the AMD section and follow the steps: https://www.addictivetips.com/windows-tips/force-app-to-use-dedicated-gpu-windows/. See if you can force the GPU to use your AMD graphics when running a program from this location' C:\Program Files (x86)\Minecraft\runtime\jre-x64\bin\javaw.exe'
#476 [10:02] <riley> paste.ubuntu.com/p/Rgdspmx7ZP/
#477 [10:02] <Greymagic27> riley, It says it does not exist, is that the full URL?
#478 [10:05] <riley> https://paste.ubuntu.com/p/rgdspmx7zp/
#479 [10:05] * Aidan [webchat@cpe-75-80-244-29.dc.res.rr.com] has joined #minecrafthelp
#480 [10:06] * DarkSchin [webchat@77-32-113-110.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#481 [10:06] <Aidan> hi whenever I go to the Minecraft launcher and press play it gets Minecraft loading but then it says Minecraft is not responding
#482 [10:06] <Greymagic27> ??> Aidan tools/hjt
#483 [10:06] <Absol> Aidan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#484 [10:06] <Absol> Aidan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#485 [10:07] <Greymagic27> riley, It still says it does not exist, can you paste it again and give me a new URL?
#486 [10:07] <riley> okay
#487 [10:09] * UnwantedS [webchat@118.101.240.214] has joined #minecrafthelp
#488 [10:09] <riley> paste.ubuntu.com/p/zyVDXZ2QjH/
#489 [10:09] <UnwantedS> hey
#490 [10:09] * UnwantedS [webchat@118.101.240.214] has quit. (Client Quit)
#491 [10:09] * Tony [webchat@74-37-89-198.dsl1.ekgv.ca.frontiernet.net] has joined #minecrafthelp
#492 [10:09] <Greymagic27> riley, Can you run adwcleaner again and make sure you restart this time?
#493 [10:09] <Greymagic27> ??> riley av/adwcleaner
#494 [10:09] <Absol> riley: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#495 [10:09] <Absol> riley: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#496 [10:09] <Aidan> wierd
#497 [10:09] * UnwantedS [webchat@118.101.240.214] has joined #minecrafthelp
#498 [10:10] <UnwantedS> hello
#499 [10:10] * Tony is now known as Guest32217
#500 [10:10] <Greymagic27> Aidan, How far through the steps are you?
#501 [10:10] <Greymagic27> UnwantedS, Hey, how can we help?
#502 [10:10] <Aidan> can I get a easier way to play Minecraft because I already purchased it
#503 [10:10] <UnwantedS> i can't buy mc due to my postal code
#504 [10:10] <Guest32217> we lost all our resource packs that were purchased, and now the codes that we got are no longer usable
#505 [10:10] <UnwantedS> :(
#506 [10:11] <Greymagic27> Aidan, Follow the 'hijackthis' steps and I can help you
#507 [10:11] <Greymagic27> UnwantedS, I can't help with that, sorry
#508 [10:11] <Guest32217> Why are these not saved locally???
#509 [10:11] <Greymagic27> ??> Guest32217 account/send-email
#510 [10:11] <Absol> Guest32217: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#511 [10:11] <Absol> Guest32217: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#512 [10:11] <Guest32217> transaction id for which purchase?
#513 [10:12] <Aidan> im almost there
#514 [10:12] <Greymagic27> Guest32217, For the account which the packs have been lost
#515 [10:12] <Guest32217> I sent the the email but didn't send the transactuion ID
#516 [10:13] * UnwantedS [webchat@118.101.240.214] has quit. (Client Quit)
#517 [10:13] <riley> okay ive restarted the computer and ran adw
#518 [10:13] <Greymagic27> Guest32217, When they reply, ask for alternate verification methods if you don't have the ID
#519 [10:13] <Greymagic27> riley, To be pedantic, could you restart one more time?
#520 [10:14] <riley> restart my laptop?
#521 [10:14] <riley> without running adw?
#522 [10:14] <Greymagic27> riley, Yes please
#523 [10:17] <riley> okay now wha
#524 [10:17] <Greymagic27> riley, You've not left the channel, are you sure you've restarted your PC?
#525 [10:18] <Guest32217> I resubmitted it with the redeem code for minecraft full game. Can we get our purchases reimbursed???
#526 [10:18] <riley> im using a differrent pc to be on this discussion board so i dont have to re-find the conversation or get disconnected
#527 [10:19] <Greymagic27> riley, Ah ok. Give minecraft a shot then
#528 [10:19] <Greymagic27> Guest32217, Possibly
#529 [10:19] <riley> do i have to run anything or add a new launcher option? latest release or anything special?
#530 [10:19] <Guest32217> there were only a few but they were used on a lot of the larger worlds we built...
#531 [10:20] <Greymagic27> riley, Just run the latest release
#532 [10:20] <Guest32217> is there any way to back up those purchases aside from xbox live?
#533 [10:21] <Greymagic27> Guest32217, I don't think so no
#534 [10:21] <riley> a minecraft game output window opens when i hit play on the launcher
#535 [10:21] <Guest32217> that's scamalicious
#536 [10:21] <Greymagic27> riley, That's because we did the log steps, it's fine
#537 [10:22] <riley> theres a red section saying skipping bad option: last server:
#538 [10:23] <Greymagic27> riley, That's fine
#539 [10:26] <riley> just open a survival world or something?
#540 [10:26] <Greymagic27> riley, Create a new world
#541 [10:28] <riley> it has the same problem
#542 [10:28] <riley> it has something to do with java i think
#543 [10:28] <riley> should i redownload a different version or something?
#544 [10:29] <Greymagic27> riley, I don't think so, usually it's caused by malware. Hang on
#545 [10:29] <riley> ook
#546 [10:36] <Greymagic27> riley, Can you press the windows key and search CMD, open up 'command prompt' tell me when you've done that
#547 [10:36] * __SuMO__ [webchat@97e06bb4.skybroadband.com] has joined #minecrafthelp
#548 [10:37] * yeet [webchat@47.197.129.72] has joined #minecrafthelp
#549 [10:37] <riley> yeah
#550 [10:37] <Greymagic27> Write in 'java -version'
#551 [10:37] <Greymagic27> Tell me the first line of the output
#552 [10:38] <yeet> where can i find the link to fil out security questions
#553 [10:38] <__SuMO__> whenever I try to launch Minecraft it comes up with an error message
#554 [10:38] <Greymagic27> __SuMO__, what's the error message?
#555 [10:38] <Greymagic27> yeet, https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#556 [10:38] <__SuMO__> unable to save download
#557 [10:38] <Greymagic27> ??> __SuMO__ tools/hjt
#558 [10:38] <Absol> __SuMO__: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#559 [10:39] <Absol> __SuMO__: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#560 [10:39] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#561 [10:40] <riley> it says "java version "1.80_201-b09
#562 [10:40] <Greymagic27> riley, That's good. I just wanted to check you had java 8
#563 [10:40] <Greymagic27> riley, Do you mind waiting until a more senior helper comes online?
#564 [10:41] <riley> yeah i can wait, thank you for all your help
#565 [10:41] <Greymagic27> riley, Your welcome. Sorry I couldn't get it running
#566 [10:41] * poop [webchat@cpc119390-smal16-2-0-cust102.19-1.cable.virginm.net] has joined #minecrafthelp
#567 [10:42] * poop [webchat@cpc119390-smal16-2-0-cust102.19-1.cable.virginm.net] has quit. (Client Quit)
#568 [10:44] * __SuMO__ [webchat@97e06bb4.skybroadband.com] has quit. (Quit: webchat.esper.net)
#569 [10:44] * yeet [webchat@47.197.129.72] has quit. (Quit: webchat.esper.net)
#570 [11:01] * Guest32217 [webchat@74-37-89-198.dsl1.ekgv.ca.frontiernet.net] has quit. (Quit: webchat.esper.net)
#571 [11:05] * DarkSchin [webchat@77-32-113-110.dyn.eolo.it] has joined #minecrafthelp
#572 [11:07] <DarkSchin> Greymagic27, I solved thank you very much
#573 [11:07] * __zSueehGOD [webchat@177-103-47-74.dsl.telesp.net.br] has joined #minecrafthelp
#574 [11:07] <__zSueehGOD> hi
#575 [11:07] <__zSueehGOD> i need a help please
#576 [11:09] <__zSueehGOD> I've been trying to log into my account for about 1 year, but I can not log in to the site or minecraft, I'd like to know why the error is that I can not connect to the server and if I could solve my problem problem please, I want to play a lot but I can not
#577 [11:10] <__zSueehGOD> Is there anyone who can help me, please?
#578 [11:11] * Exo [webchat@99-72-208-191.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#579 [11:11] <Exo> I forgot my email/aol.com and my password
#580 [11:11] <__zSueehGOD> i can't play
#581 [11:12] <__zSueehGOD> ai need help
#582 [11:14] * Peanut42801 [webchat@c-71-232-74-112.hsd1.ma.comcast.net] has joined #minecrafthelp
#583 [11:14] <Exo> I forgot my email/aol.com and my password
#584 [11:23] <Peanut42801> when I go to Minecraft launcher I sign in and I click play the window pops up and it says Minecraft (not responding) I don't know what is going on can you help me figure out what is going on
#585 [11:24] <Capfan67> ??> Peanut42801 tools/hjt
#586 [11:24] <Absol> Peanut42801: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#587 [11:24] <Absol> Peanut42801: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#588 [11:24] * krule031 [webchat@89-172-250-144.adsl.net.t-com.hr] has joined #minecrafthelp
#589 [11:24] <Capfan67> ??> Exo account/send-email
#590 [11:24] <Absol> Exo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#591 [11:24] <Absol> Exo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#592 [11:24] <krule031> hello
#593 [11:24] <krule031> I just purchased Minecraft today, and for some reason I can't login to the launcher
#594 [11:25] <Peanut42801> yes
#595 [11:25] <krule031> tried changing the password, didn't work
#596 [11:25] <__zSueehGOD> try deleting the .minecraft folder and start the minecraft launcher again
#597 [11:25] <Capfan67> krule031, What happens when you try?
#598 [11:25] <krule031> Capfan67 says invalid username or password
#599 [11:25] <krule031> other than that I can't login to minecraft.net, pressing the login button does nothing
#600 [11:26] <Capfan67> krule031, Are you able to log into Mojang.com?
#601 [11:26] <krule031> I've made my purchase from my phone on the same wifi
#602 [11:26] <__zSueehGOD> I've been trying to log into my account for about 1 year, but I can not log in to the site or minecraft, I'd like to know why the error is that I can not connect to the server and if I could solve my problem problem please, I want to play a lot but I can not
#603 [11:26] <__zSueehGOD> Is there anyone who can help me, please?
#604 [11:26] <krule031> Capfan67 yes I can
#605 [11:26] <Capfan67> krule031, You may have software blocking your access to the authentication servers. Let's see:
#606 [11:26] <Capfan67> ??> krule031 tools/hjt
#607 [11:26] <Absol> krule031: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [11:26] <Absol> krule031: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [11:27] <__zSueehGOD> help me absol please
#610 [11:27] <krule031> Absol okay sir, brb
#611 [11:27] <Capfan67> __zSueehGOD, You say you can't log into the site. What does it tell you when you try to log into MOjang.com?
#612 [11:28] <__zSueehGOD> it just does not come in, I put my email and password all right and when I click on it it will not, and in the minecraft launcher it says that I can not connect to the server
#613 [11:28] <krule031> Capfan67 https://paste.ubuntu.com/p/KyRTztsN6H/
#614 [11:29] <krule031> lol there is mojang in that file
#615 [11:29] <Capfan67> __zSueehGOD, If the launcher is telling you can't connect to the server, you may have software blocking your access to the authentication servers. Let's see:
#616 [11:29] <Capfan67> ??> __zSueehGOD tools/hjt
#617 [11:29] <Absol> __zSueehGOD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#618 [11:29] <Absol> __zSueehGOD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#619 [11:29] <Capfan67> krule031, One moment.
#620 [11:29] <krule031> Capfan67 of course mate.
#621 [11:29] <Capfan67> ??> krule031 info/mcleaks
#622 [11:29] <Absol> krule031: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#623 [11:30] <Absol> krule031: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#624 [11:30] <Capfan67> ??> krule031 win/hosts/edit
#625 [11:30] <Absol> krule031: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#626 [11:30] <Absol> krule031: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#627 [11:30] <__zSueehGOD> And what can I do to be able to play?
#628 [11:30] <Capfan67> krule031, You have 3 steps: (1) clean up your hosts file. (2) test to make sure minecraft is working. (3) change your password, as you've given it to account thieves.
#629 [11:31] <Capfan67> __zSueehGOD, Follow Absol's instructions. Provide us with the hjt report link.
#630 [11:31] <__zSueehGOD> okay
#631 [11:31] * Christianmono [webchat@c-73-119-192-95.hsd1.ma.comcast.net] has joined #minecrafthelp
#632 [11:31] <Christianmono> anybody here to help me?
#633 [11:31] <Christianmono> hey
#634 [11:31] <krule031> Capfan67 about that thing, I played with that few days ago but it didn't work, haven't used any credentials there
#635 [11:31] <Capfan67> Christianmono, What do you need help with?
#636 [11:32] <__zSueehGOD> https://paste.ubuntu.com/p/mG4fvFBFkY/
#637 [11:32] <Capfan67> krule031, It's active now. You said you can't log in, which means you've tired while redirecting to their server.
#638 [11:32] <Christianmono> Capfan67 nice seeing you again capfan, i have an issue when i try to log into a pokemon server and it says nullexception'
#639 [11:32] <__zSueehGOD> ready
#640 [11:32] <Capfan67> ??> __zSueehGOD info/mcleaks
#641 [11:32] <Absol> __zSueehGOD: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#642 [11:32] <Absol> __zSueehGOD: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#643 [11:32] <Capfan67> ??> __zSueehGOD win/hosts/edit
#644 [11:32] <Absol> __zSueehGOD: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#645 [11:33] <Absol> __zSueehGOD: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#646 [11:33] <krule031> Capfan67it's working now, you are a god
#647 [11:33] <Capfan67> __zSueehGOD, Same issue for you. Cleanup, test, change password.
#648 [11:33] <Capfan67> krule031, Glad to hear it's working. Secure your password, then have fun!
#649 [11:33] * DarkSchin [webchat@77-32-113-110.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#650 [11:33] <krule031> should I change it again if I already changed it today? Capfan67
#651 [11:33] <Christianmono> hel
#652 [11:33] <Christianmono> help
#653 [11:33] <__zSueehGOD> but I can not log into the account to change my password
#654 [11:34] <Capfan67> krule031, If you tried to login at any point before fixing this, then ;you should change it again.
#655 [11:34] <Capfan67> __zSueehGOD, Clean your hosts file first.
#656 [11:34] <Capfan67> Christianmono, We don't support mods or modded server. I'll post a link where you can try to get modded help:
#657 [11:34] <Capfan67> ??> Christianmono mods
#658 [11:35] <Absol> Christianmono: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#659 [11:35] <Absol> Christianmono: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#660 [11:35] <Christianmono> okay
#661 [11:35] <Christianmono> cya
#662 [11:35] <__zSueehGOD> capfan67
#663 [11:35] <__zSueehGOD> where do I do that?
#664 [11:36] <Capfan67> ??> __zSueehGOD win/hosts/edit
#665 [11:36] <Absol> __zSueehGOD: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#666 [11:36] <Absol> __zSueehGOD: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#667 [11:36] <Capfan67> __zSueehGOD, Remove all lines with MOjang.com, then save and exit.
#668 [11:37] <Peanut42801> game still not responding
#669 [11:37] <krule031> Capfan67 did it, thank you sir!!!
#670 [11:37] <Capfan67> Peanut42801, The instructions were to generate a report and provide us with the link.
#671 [11:38] <Capfan67> krule031, Glad it's working!
#672 [11:38] <__zSueehGOD> i need enter in links?
#673 [11:38] <Capfan67> Peanut42801, Do you need the instructions again?
#674 [11:38] <Capfan67> __zSueehGOD, Again, run notepad as admin, load hosts file, edit, save and exit.
#675 [11:38] <krule031> Capfan67 now I should be safe?
#676 [11:38] * Sykken [webchat@69-221-218-65.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#677 [11:39] <__zSueehGOD> apareceu dois ips e dois servidores
#678 [11:39] <Sykken> Hi all
#679 [11:39] <Exo> I don't have access to the aol or anything it was 4 years ago when i made it is there any way to get it?
#680 [11:40] <Sykken> I am trying to set up lunatic86 on my OpenComputer, anyone familiar enough to assist?
#681 [11:40] <Capfan67> Exo, If you don't have access to your email account, you'll need to contact Mojang to sort things out:
#682 [11:40] <Capfan67> ??> Exo account/send-email
#683 [11:40] <Absol> Exo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#684 [11:40] <Absol> Exo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#685 [11:40] <__zSueehGOD> and now?
#686 [11:40] <Capfan67> krule031, If you've changed your password again, you should be good.
#687 [11:40] <Peanut42801> what do I do if it isn't responding here is the link https://minecraft.net/en-us/
#688 [11:40] <Capfan67> __zSueehGOD, If you successfully edited your hosts file, now test.
#689 [11:40] <Capfan67> Peanut42801, Do you need the instructions again to run the report for us?
#690 [11:41] <Peanut42801> yes
#691 [11:41] <Capfan67> ??> Peanut42801 tools/hjt
#692 [11:41] <Absol> Peanut42801: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#693 [11:41] <Absol> Peanut42801: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#694 [11:41] <__zSueehGOD> okay
#695 [11:41] <krule031> Capfan67 yes I did, right now
#696 [11:41] <krule031> I see this is a popular issue huh?
#697 [11:42] <Capfan67> krule031, Sadly, people are tricked into wanting free accounts and then lose their account all the time. It's most unfortunate.
#698 [11:42] <__zSueehGOD> still can not log in
#699 [11:43] <Capfan67> __zSueehGOD, If you view your hosts file again, are the Mojang.com entries gone?
#700 [11:43] <krule031> Capfan67 oof I am so happy you got this sorted out for me, opened my eyes now
#701 [11:43] <__zSueehGOD> no capfan
#702 [11:43] <krule031> I owe you much
#703 [11:43] <Capfan67> __zSueehGOD, If the entries are still there, you didn't edit and save.
#704 [11:44] <__zSueehGOD> I need to delete the content?
#705 [11:45] <Capfan67> __zSueehGOD, You need to edit your hosts file (with administrator privilege), remove all entries with Mojang.com, save and exit.
#706 [11:45] <__zSueehGOD> oooh thanks capfan67 :)
#707 [11:46] * krule031 [webchat@89-172-250-144.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#708 [11:46] <Peanut42801> https://paste.ubuntu.com/p/KPSwjF2tVY/
#709 [11:47] <Capfan67> Peanut42801, You have malware software known to cause the "not responding" isssue (PremierOpinion and WebCompanion). I'll post removal instructions:
#710 [11:48] <Capfan67> ??> Peanut42801 av/adwcleaner
#711 [11:48] <Absol> Peanut42801: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#712 [11:48] <Absol> Peanut42801: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#713 [11:48] <__zSueehGOD> you solved my problems thank you very much <3
#714 [11:48] <Capfan67> __zSueehGOD, Wait...
#715 [11:48] <__zSueehGOD> okay
#716 [11:49] <Capfan67> __zSueehGOD, You've given your password to account thieves. Make sure you change your password to avoid losing your account.
#717 [11:49] <Capfan67> __zSueehGOD, then you should be good.
#718 [11:49] <__zSueehGOD> I changed it, thank you <3
#719 [11:49] * Peanut42801 [webchat@c-71-232-74-112.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#720 [11:50] <Capfan67> __zSueehGOD, you should be set then. Have fun.
#721 [11:51] <__zSueehGOD> Thank you. Good work and have a good day.
#722 [11:52] * __zSueehGOD [webchat@177-103-47-74.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
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#726 [12:16] * tutulemes [webchat@189.38.137.240.user.ajato.com.br] has joined #minecrafthelp
#727 [12:16] <tutulemes> eu nao consigo entrar
#728 [12:16] <Greymagic27> tutulemes, http://translate.google.com/
#729 [12:17] <tutulemes> Whenever I install to install a new version my minecraft does not install the vercão and the error
#730 [12:17] <Greymagic27> tutulemes, What's the error?
#731 [12:19] * tutulemes [webchat@189.38.137.240.user.ajato.com.br] has quit. (Client Quit)
#732 [12:19] * tutulemes [webchat@189.38.137.240.user.ajato.com.br] has joined #minecrafthelp
#733 [12:19] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#734 [12:20] <tutulemes> ERRO :(
#735 [12:20] <tutulemes> Não foi possível salvar o download. fire_crackle3.ogg
#736 [12:20] * whoms [webchat@aftr-37-201-215-124.unity-media.net] has joined #minecrafthelp
#737 [12:21] * ET_515 [webchat@c-76-122-138-245.hsd1.mi.comcast.net] has joined #minecrafthelp
#738 [12:21] <tutulemes> Nome: fire_crackle3.ogg
#739 [12:21] <tutulemes> URL: https://resources.download.minecraft.net/83/83221aea5f4c54dc13907d85a8330c02da933a10
#740 [12:21] <tutulemes> Detalhes do erro: Attempting to move successful download to C:\Users\Usuário\AppData\Roaming\.minecraft\assets\objects\83\83221aea5f4c54dc13907d85a8330c02da933a10 O arquivo j� est� sendo usado por outro processo.
#741 [12:21] <Greymagic27> ??> tutulemes tools/hjt
#742 [12:21] <Absol> tutulemes: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#743 [12:21] <Absol> tutulemes: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#744 [12:21] <ET_515> Hey I am not able to log into my minecraft account and I have even tried changing the password but I dont even get the email to change it.
#745 [12:22] <Greymagic27> ET_515, What's the message it gives you when you try?
#746 [12:23] * ET_515 [webchat@c-76-122-138-245.hsd1.mi.comcast.net] has quit. (Client Quit)
#747 [12:23] <lol768> This 502 for anyone else - https://minecraft.net/en-us/login/? I get it with the remote skin URLs
#748 [12:24] <Greymagic27> lol768, I'm getting that right now as well, I think they may have had an outage
#749 [12:24] <lol768> Alright, good to know - service status page is green which is frustrating
#750 [12:24] <whoms> Same here, doesnt seem to be on your end lol786
#751 [12:25] <whoms> lol768*
#752 [12:25] <lol768> cheers
#753 [12:25] * tutulemes [webchat@189.38.137.240.user.ajato.com.br] has quit. (Quit: webchat.esper.net)
#754 [12:25] * ET_515 [webchat@c-76-122-138-245.hsd1.mi.comcast.net] has joined #minecrafthelp
#755 [12:26] <ET_515> Hey I accidently left but I need to know why I am not able to log into my accoutn I have even tried reseting the password but I dont even get the email.
#756 [12:26] <whoms> Your Minecraft Account?
#757 [12:27] <ET_515> I just says Login Failed: Invalid Username or Password
#758 [12:27] <whoms> Does it work on mojang.com or minecraft.net?
#759 [12:27] <ET_515> It not I
#760 [12:27] <Greymagic27> ??> ET_515 account/send-email
#761 [12:27] <ET_515> No It doesnt I tried both
#762 [12:27] <Absol> ET_515: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#763 [12:27] <Absol> ET_515: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#764 [12:27] * Webchat678 [webchat@cpe-184-56-105-17.neo.res.rr.com] has joined #minecrafthelp
#765 [12:27] * Espercorn kicked Webchat678 from #minecrafthelp (Reason: ebchat678 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#766 [12:27] <ET_515> My dad set up my acount years ago and he doesnt have the Transaction ID
#767 [12:28] <ET_515> Is there any way I can get it back
#768 [12:28] <Greymagic27> ET_515, You can ask for alternate verification methods
#769 [12:28] <ET_515> How
#770 [12:28] <Greymagic27> ET_515, Ask in the email form
#771 [12:29] <ET_515> Ok
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#775 [12:34] * padiller [webchat@customer-189-217-9-92.cablevision.net.mx] has joined #minecrafthelp
#776 [12:34] <padiller> hi guys I've been sending issues to the help team so they can unpack my account
#777 [12:34] <Greymagic27> padiller, What's the issue?
#778 [12:35] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has joined #minecrafthelp
#779 [12:35] <padiller> I never migrated my Minecraft account to Mojang and one day I got an email and didn't care much... but when I tried to play or to log in to Mojang it said that I no longer have a valid Minecraft account
#780 [12:35] <padiller> I think it was hacked
#781 [12:36] <Greymagic27> padiller, Have you emailed mojang?
#782 [12:36] <padiller> yes
#783 [12:36] <padiller> but no response
#784 [12:36] <padiller> I think they have a lot of work since the holiday
#785 [12:36] <Greymagic27> Yea, check this for reply times:
#786 [12:36] <Greymagic27> ??> padiller account/send-email/wait-time
#787 [12:36] <Absol> padiller: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#788 [12:36] * Greymagic27_ [~greymagic@9.249.9.51.dyn.plus.net] has joined #minecrafthelp
#789 [12:36] * Greymagic27_ [~greymagic@9.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#791 [12:37] <padiller> dang it
#792 [12:37] <padiller> and I really want to play
#793 [12:37] * __zSueehGOD [webchat@177-103-47-74.dsl.telesp.net.br] has joined #minecrafthelp
#794 [12:37] <padiller> but I cannot freaking pay again
#795 [12:37] <padiller> its just dumb
#796 [12:37] * Bobby_Boi [webchat@142-165-174-68.prna.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#797 [12:37] * __zSueehGOD [webchat@177-103-47-74.dsl.telesp.net.br] has quit. (Client Quit)
#798 [12:37] <Bobby_Boi> I need assistance
#799 [12:38] <whoms> State your problem.
#800 [12:38] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#801 [12:38] <Bobby_Boi> when I try to load Minecraft it gets stuck loading on the Mojang screen
#802 [12:39] <padiller> do you know if I start a world in demo.. I can play it again with my purchased version?
#803 [12:39] <padiller> also what are the limitations for the demo?
#804 [12:39] <whoms> ??> Bobby_Boi launcher/log/hopper
#805 [12:39] <Absol> Bobby_Boi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs
#806 [12:40] <Bobby_Boi> thanks
#807 [12:40] <Bobby_Boi> 1 sec
#808 [12:40] * buckywild3234 [webchat@70.40.80.57] has joined #minecrafthelp
#809 [12:41] <buckywild3234> I cannot remember what email I used for the account, and the email I thought it was is not it
#810 [12:41] <buckywild3234> Is there a way to g=find this info?
#811 [12:41] <whoms> padiller The Minecraft Java Edition demo only has one set world with the set seed of `-343522682` - You can only play for 5 ingame days - You cant join multiplayer at all
#812 [12:41] <padiller> so it basically sucks hahaha hummm
#813 [12:41] <padiller> can I like rent an account or something?
#814 [12:41] <whoms> No, thats against the eula.
#815 [12:41] <whoms> buckywild3234 Ask Mojang for alternative verification methods in the Email form.
#816 [12:42] * buckywild3234 [webchat@70.40.80.57] has quit. (Client Quit)
#817 [12:42] <padiller> how can they be limiting my ways of access to Minecraft if they cannot help me with my issue
#818 [12:42] <padiller> facepalm
#819 [12:42] <Bobby_Boi> I have the log or whatever
#820 [12:42] <whoms> When did you contact support?
#821 [12:43] <whoms> Bobby_Boi Post it to paste.ubuntu.com and post that link in here
#822 [12:43] <tyteen4a03> padiller: "do you know if I start a world in demo.. I can play it again with my purchased version?" yes
#823 [12:44] <Bobby_Boi> https://paste.ubuntu.com/
#824 [12:44] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#825 [12:44] <Bobby_Boi> did that work?
#826 [12:44] <padiller> feb 16
#827 [12:45] <Bobby_Boi> oh
#828 [12:45] <whoms> Paste the content of the log to paste.ubuntu.com , then click the "Paste" button and send the link in here Bobby_Boi
#829 [12:45] <whoms> padiller Mojang is currently working on tickets received on February 6th
#830 [12:45] <whoms> They have high support usage due to holidays and christmas
#831 [12:46] <Bobby_Boi> https://paste.ubuntu.com/p/fRqFTmRzf9/
#832 [12:46] <Bobby_Boi> there
#833 [12:46] <Greymagic27> ??> Bobby_Boi tools/hjt
#834 [12:46] <Absol> Bobby_Boi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#835 [12:46] <Absol> Bobby_Boi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#836 [12:46] <Bobby_Boi> okay
#837 [12:46] * aaron [webchat@xplr-173-210-183-236.xplornet.com] has joined #minecrafthelp
#838 [12:46] <aaron> Heyo, I'm getting that netty annotated error when I'm trying to play with my wife/kid. What are my options for sorting this out?
#839 [12:47] <Greymagic27> aaron, Hey, is it just that server your getting the error on?
#840 [12:47] <aaron> err.. maybe? I'm a carpenter, so you'll have to use small words with me. :) It's just vanilla minecraft and a game at home that doesn't work when "open to lan" is clicked.
#841 [12:47] * padiller [webchat@customer-189-217-9-92.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#842 [12:48] <Greymagic27> aaron, Try another server, see if you get the same error
#843 [12:48] <aaron> how do I do that?
#844 [12:48] <Bobby_Boi> https://paste.ubuntu.com/p/3DDPr3yJsD/
#845 [12:48] * Bunnyowner [webchat@cpe-104-35-160-252.socal.res.rr.com] has joined #minecrafthelp
#846 [12:48] <Greymagic27> aaron, Go into the multiplayer menu, click direct connect. Then write in 'hivemc.com'. See if you can connect to that server
#847 [12:49] <Greymagic27> ??> Bobby_Boi av/adwcleaner
#848 [12:49] <Absol> Bobby_Boi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#849 [12:49] <Absol> Bobby_Boi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#850 [12:49] <Greymagic27> ??> Bobby_Boi av/avg
#851 [12:49] <Absol> Bobby_Boi: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#852 [12:49] <Absol> Bobby_Boi: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#853 [12:49] <aaron> Greymagic27 OK yeah, that worked.
#854 [12:50] <Greymagic27> aaron, Can you try disabling the firewall on the computer your trying to connect to, and disabling yours as well?
#855 [12:50] <Bunnyowner> I am trying to update my JavaEdition to the new Minecraft. The help page says there should be a Redemption button for the new version so I don't have to buy it again, but there is no code on my account page when I log in. Anyone else had this happen to them.
#856 [12:50] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has joined #minecrafthelp
#857 [12:50] <Greymagic27> Bunnyowner, What do you mean 'to the new minecraft'?
#858 [12:51] <aaron> Greymagic27, oof. Maybe? I dunno how.
#859 [12:51] <Bunnyowner> The one that is plain and simple minecraft, not java edition, the one that is part of the Better Together update.
#860 [12:51] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has quit. (Client Quit)
#861 [12:51] <Greymagic27> aaron, See if this helps: https://support.microsoft.com/en-gb/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
#862 [12:51] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has joined #minecrafthelp
#863 [12:51] <Greymagic27> Bunnyowner, Bedrock edition?
#864 [12:52] <aaron> OK yeah I think I managed it. Hang on I'll turn the kid's firewall off, too.
#865 [12:52] <Bunnyowner> Yes, some people call it that.
#866 [12:52] <Greymagic27> Bunnyowner, Java and bedrock edition are seperate games, you'll need to buy them seperartly
#867 [12:53] * Bobby_Boi [webchat@142-165-174-68.prna.hsdb.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)
#868 [12:53] <Bunnyowner> The FAQ page says that if I bought the Java Edition before Oct 2018 I can update for free with a redemption code that will appear on my account page, but there is no code.
#869 [12:53] <Greymagic27> Bunnyowner, Did you java edition before oct 2018?
#870 [12:54] <Bunnyowner> Yes I bought it Oct 27 and the Better Together update came out Oct 30th.
#871 [12:54] <aaron> Greymagic27, they're off and it works!
#872 [12:54] * Kejdzus [webchat@89-64-46-2.dynamic.chello.pl] has joined #minecrafthelp
#873 [12:54] <aaron> How do I turn my firewall back on and let the game keep chooching along?
#874 [12:54] <Greymagic27> Does it not look like this? Bunnyowner http://prntscr.com/mscb5o
#875 [12:55] <Greymagic27> aaron, That bit I'm not so sure on. We can do a scan and see if anything could be blocking the game when the firewall is on
#876 [12:55] <Kejdzus> What can I do if my boyfriend blocked my premium minecraft and wrote an email and nobody replies?
#877 [12:55] <Greymagic27> Kejdzus, Hey, when did you write the email?
#878 [12:56] <Kejdzus> a month ago
#879 [12:56] <Greymagic27> Kejdzus, Do you know the exact date?
#880 [12:56] <Bunnyowner> No it does not. Good to know that it doesn't look right. I think that if I bought it Oct 27 and the update came out Oct 30th I should get the update for free, don't you?
#881 [12:56] <aaron> Greymagic, I think I'll leave it off for now, and turn it back on when we're done. We've been doing chores all morning and this is just a nice break for now.
#882 [12:56] <aaron> Thanks for the help!
#883 [12:56] <Greymagic27> aaron, Alright. Have fun playing
#884 [12:57] * aaron [webchat@xplr-173-210-183-236.xplornet.com] has quit. (Quit: webchat.esper.net)
#885 [12:57] <Greymagic27> Bunnyowner, I do as well, yes
#886 [12:57] <mattym> Bunnyowner, Are you talking about Minecraft Windows 10, or something on a Console?
#887 [12:57] <Kejdzus> I think my mojang blocked my pre-minecraft because I changed my cloaks a lot
#888 [12:57] <Bunnyowner> On Windows10
#889 [12:57] <mattym> Bunnyowner, Are you logged in at account.mojang.com/me to look for the code?
#890 [12:58] <Bunnyowner> Yes.
#891 [12:59] <mattym> Bunnyowner, What does it say on that page?
#892 [12:59] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has quit. (Quit: Leaving)
#893 [12:59] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has joined #minecrafthelp
#894 [12:59] <Bunnyowner> I'm taking a screen shot, one sec.
#895 [12:59] * jornguy [webchat@5357D71A.cm-6-8d.dynamic.ziggo.nl] has joined #minecrafthelp
#896 [12:59] <mattym> Bunnyowner, Just say what it says.
#897 [13:00] <mattym> Bunnyowner, Minus any email or other personal info.
#898 [13:00] <jornguy> i cant reach my old email so i cant get to change my skin or username
#899 [13:01] <jornguy> I have the password but dont got the awnsers for the questions because it was like 6 years ago i filled them in
#900 [13:02] <mattym> ??> jornguy account/send-email
#901 [13:02] <Absol> jornguy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#902 [13:02] <Absol> jornguy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#903 [13:02] <Bunnyowner> So it doesn't look like the sample you sent me, it just says Minecraft: Java Edition 27 October, 2018 macOS Linux Arch Linux Debian
#904 [13:02] <Bunnyowner> Then it has a "My Subscriptions" and "My Gift Codes"
#905 [13:03] <mattym> Bunnyowner, Do you did not buy it before October 19th?
#906 [13:03] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has quit. (Client Quit)
#907 [13:03] <Bunnyowner> I bought it Oct 27 2018
#908 [13:03] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has joined #minecrafthelp
#909 [13:03] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has quit. (Client Quit)
#910 [13:03] <mattym> Bunnyowner, Then you do not qualify for the other edition.
#911 [13:04] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has joined #minecrafthelp
#912 [13:04] <Bunnyowner> Got it. Do you know how much the "other" edition was supposed to be? Just curious.
#913 [13:04] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has quit. (Client Quit)
#914 [13:04] * Sebbern03 [webchat@31.79-161-188.customer.lyse.net] has joined #minecrafthelp
#915 [13:04] <mattym> Bunnyowner, About the same price I believe.
#916 [13:04] <Sebbern03> Hello
#917 [13:04] <Sebbern03> is this where i get help with migrating
#918 [13:04] <Greymagic27> Sebbern03, Sure. I'll get the link for you
#919 [13:04] * whoms [~whomsxxx@2a02:908:eb4a:11a0:e013:3b56:faac:2e9] has joined #minecrafthelp
#920 [13:05] <Greymagic27> ??> Sebbern03 account/migrate
#921 [13:05] <Absol> Sebbern03: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#922 [13:05] <Sebbern03> i have tried that
#923 [13:05] <Sebbern03> but i cant remember what email i used when i made the account
#924 [13:05] <Greymagic27> Sebbern03, Have you tried resetting your email?
#925 [13:06] <Sebbern03> how do i do that on my minecraft premium account
#926 [13:06] <Bunnyowner> Ok, well I still don't understand why the new version would be sold separately from the Java Edition, but I paid $26.99 so I want the newest edition and I will Mojang to ask for it. Thanks.
#927 [13:06] <Bunnyowner> Thanks for your time. It helped out.
#928 [13:06] <mattym> Bunnyowner, They are two different games.
#929 [13:06] <whoms> Its not the new version Bunnyowner , its a seperate version that allows crossplay
#930 [13:06] <Greymagic27> Sebbern03, Now thinking about it, I don't think you can do it unless you merge your accounts. I can however link you to mojangs contact info and you can contact them about resetting your email
#931 [13:06] <Sebbern03> ok thank you
#932 [13:07] <Greymagic27> ??> Sebbern03 account/send-email
#933 [13:07] <Absol> Sebbern03: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#934 [13:07] <Absol> Sebbern03: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#935 [13:07] <Sebbern03> how do i get my transaction id if i dont know which email i used
#936 [13:07] <Greymagic27> ??> Sebbern03 account/trans-id
#937 [13:07] <Absol> Sebbern03: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#938 [13:08] <Bunnyowner> Yes, that's what I want, but unless it's a more expensive version, I'll simply tell them I bought the wrong version and want that one instead. Thanks so much for your time.
#939 [13:08] <Greymagic27> If that still does not work, ask them for alternate verification methods
#940 [13:09] * Sebbern03 [webchat@31.79-161-188.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#941 [13:13] <Bunnyowner> Hello Greymagic, I do have one more question. Sorry. When I go back to minecraft.net to download (and possibly pay) for a the Better Together version, it only gives me the Java Edition as an option and says I already own it...???
#942 [13:14] <mattym> Bunnyowner, Thats because they are different games, sold on different platforms.
#943 [13:14] * Bobby_Boi [webchat@142-165-174-68.prna.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#944 [13:14] <Bobby_Boi> I did it
#945 [13:15] <Bunnyowner> So I am on a PC running Windows 10 Pro. Shouldn't the Windows 10 Better Together version be available to me???
#946 [13:15] * jornguy [webchat@5357D71A.cm-6-8d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#947 [13:15] <mattym> Bunnyowner, On the Windows Store app.
#948 [13:15] <Greymagic27> Bobby_Boi, Alright. Give minecraft a shot.
#949 [13:16] <Bobby_Boi> uhhh
#950 [13:16] <Bobby_Boi> how
#951 [13:16] <Bunnyowner> Why do I need the app if I'm on a PC? Am I missing something?
#952 [13:16] <mattym> Bunnyowner, The app is already on your PC if its using Windows 10
#953 [13:16] <Greymagic27> Bobby_Boi, Load up minecraft
#954 [13:16] <Bobby_Boi> ok
#955 [13:17] <mattym> Bunnyowner, Its the platform that version of the game is sold on.
#956 [13:18] <Bobby_Boi> now what
#957 [13:18] <Bunnyowner> Hmm and here it only gives me the Windows 10 version and not the Java.
#958 [13:19] <mattym> Bunnyowner, Exactly.
#959 [13:19] <Bobby_Boi> Greymagic27 I loaded up Minecraft
#960 [13:19] <Bunnyowner> I assumed that Minecraft.net would offer all the versions that are available since it is minecraft.net
#961 [13:20] <Bobby_Boi> Bunnyowner are you trying to get windows 10 edition?
#962 [13:20] <mattym> Bunnyowner, The Windows 10 Edition, only works on Windows 10 computers, so it is sold via the storefront, that only works on Windows 10.
#963 [13:21] <Bobby_Boi> Bunnyowner just go to the windows store, on the mojang game list thing at the bottom there is a code for MC win 10 you just need to enter that on the windows store
#964 [13:22] <Bunnyowner> No I have it, but I thought THE website would offer all available versions, but there has been a shift that I was unaware of. Now my PC running Windows 10 is seen more as a smartphone, XBOX, or Apple product and I can only access the Windows 10 version through a proprietary 3rd system. This is why I preferred my PC over those systems, but thanks
#965 [13:22] <Bunnyowner> Windows 10. I see it all clearly now.
#966 [13:23] <Bobby_Boi> ohhh
#967 [13:23] <mattym> Bunnyowner, The Windows 10 Edition is a UWP app. So yes it only works via the Windows Store app on Win10.
#968 [13:24] <Bobby_Boi> well, bye fam
#969 [13:25] * Crigaas [webchat@162.245.180.250] has joined #minecrafthelp
#970 [13:26] <Bunnyowner> So simple, but I didn't understand until now. Thanks so much, you have changed my life.
#971 [13:28] * Bunnyowner [webchat@cpe-104-35-160-252.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#972 [13:28] <Crigaas> Hey guys! I accidentally deleted my realm when I had meant to purchase a new month for the server. Does anyone know if there is any way to restore it? I would assume that they would have a backup copy on their servers, unless it's deleted right away without any shadow copies. I've attempted to contact support via email, but I have not heard from th
#973 [13:28] <Crigaas> em at all since I emailed them last week.
#974 [13:29] <mattym> Crigaas, Wait for the reply from support. We cant really troubleshoot Realms issues.
#975 [13:29] <mattym> Crigaas, Though I believe they are kept for a period of time. I am not sure how you go about restoring it.
#976 [13:32] <Crigaas> I had figured, but it was worth asking! I think they would normally have shadow copies that can be overwritten after 30 days or so, and I'm not in a massive rush to get it back, but I did really want to play it again this weekend. Do you know roughly how long they normally take for responses on topics like this? I had seen they said they're a littl
#977 [13:32] <Crigaas> e bit backed up right now.
#978 [13:32] <mattym> Crigaas, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#979 [13:32] * andry9726 [webchat@5.152.146.29] has joined #minecrafthelp
#980 [13:32] <andry9726> hi
#981 [13:33] <Crigaas> Thank you, mattym! I really do appreciate you trying to help me out! :D
#982 [13:34] <andry9726> since it gives me the error "Can not connect to the server." what should I do?
#983 [13:34] <mattym> ??> andry9726 tools/hjt
#984 [13:34] <Absol> andry9726: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#985 [13:34] <Absol> andry9726: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#993 [14:12] * Yuu1 [webchat@a94-133-31-223.cpe.netcabo.pt] has joined #minecrafthelp
#994 [14:12] <Yuu1> hi
#995 [14:12] <Yuu1> help me pls?
#996 [14:13] * Yuu1 [webchat@a94-133-31-223.cpe.netcabo.pt] has quit. (Client Quit)
#997 [14:14] * Cade_Hadley [webchat@170-72-41-245.vivintwireless.net] has joined #minecrafthelp
#998 [14:15] <Cade_Hadley> I havent logged into my account for years and would like to again but im not sure if there is a way for me to loggin with only remembering myusername
#999 [14:16] * wik [webchat@host-89-242-159-116.as13285.net] has joined #minecrafthelp
#1000 [14:16] <wik> how do i fix io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#1001 [14:18] <tyteen4a03> ??> Cade_Hadley account/forgot-email
#1002 [14:18] <Absol> Cade_Hadley: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1003 [14:18] <tyteen4a03> wik: are you trying to connect to a server?
#1004 [14:18] <wik> yea
#1005 [14:18] <tyteen4a03> wik: server IP please?
#1006 [14:18] <wik> LjWx03.myserver.gs
#1007 [14:19] <tyteen4a03> wik: can you try connecting to mctest.ae97.net?
#1008 [14:19] <Cade_Hadley> No im trying to see if there is a way to locate my account and get back using it again
#1009 [14:19] <wik> joined the test server
#1010 [14:20] <tyteen4a03> ??> wik tools/hjt
#1011 [14:20] <Absol> wik: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1012 [14:20] <Absol> wik: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1013 [14:20] <tyteen4a03> Cade_Hadley: when did you buy Minecraft?
#1014 [14:21] * Iceman [webchat@c-73-254-143-43.hsd1.wa.comcast.net] has joined #minecrafthelp
#1015 [14:22] <Cade_Hadley> i bought it a long time ago it must have been 2011
#1016 [14:22] <tyteen4a03> Cade_Hadley: Minecraft username please?
#1017 [14:22] <Iceman> Hey, I'm having some issues logging in to my account
#1018 [14:22] <Cade_Hadley> killzone2233
#1019 [14:22] <wik> https://paste.ubuntu.com/p/WKS7CX5gZT/
#1020 [14:23] <Iceman> At first, I wasn't able to play online, and I tried logging off and logging back in to my account, but all I'm getting is "Could not connect to the server."
#1021 [14:23] <tyteen4a03> Cade_Hadley: how did you buy Minecraft?
#1022 [14:24] <tyteen4a03> wik: not seeing anything wrong; most likely a server issue
#1023 [14:24] <Cade_Hadley> just off of minecraft.net for the 26 or 7 bucks
#1024 [14:24] <tyteen4a03> Cade_Hadley: with what purchase method?
#1025 [14:24] <wik> alright thanks for the help
#1026 [14:24] <Cade_Hadley> just with a parents card
#1027 [14:24] <tyteen4a03> Iceman: are you able to log into account.mojang.com/me?
#1028 [14:24] <tyteen4a03> ??> Cade_Hadley account/send-email
#1029 [14:24] <Absol> Cade_Hadley: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1030 [14:24] <Absol> Cade_Hadley: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1031 [14:24] <tyteen4a03> ??> Cade_Hadley account/trans-id/dibs
#1032 [14:24] <Absol> Cade_Hadley: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1033 [14:24] <Iceman> let me check
#1034 [14:24] <Absol> Cade_Hadley: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#1035 [14:25] <Iceman> Yes, I am
#1036 [14:25] <Cade_Hadley> would i need to look at card transactions on my bank to provide proof?
#1037 [14:25] <tyteen4a03> ??> Iceman login/throttle
#1038 [14:25] <Absol> Iceman: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1039 [14:25] <Absol> Iceman: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1040 [14:25] <tyteen4a03> Cade_Hadley: potentially yes
#1041 [14:26] * zamped [webchat@77-254-11-81.adsl.inetia.pl] has joined #minecrafthelp
#1042 [14:26] <Cade_Hadley> because that was long enough ago that it would be lost
#1043 [14:26] <zamped> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1044 [14:26] <Iceman> But I've been having this problem for a week
#1045 [14:26] <Iceman> It's not recent
#1046 [14:26] <zamped> so what should i do?
#1047 [14:26] <tyteen4a03> ??> Iceman tools/hjt
#1048 [14:26] <Absol> Iceman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1049 [14:26] <tyteen4a03> ??> zamped win/dxdiag
#1050 [14:26] <Absol> Iceman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1051 [14:26] <Absol> zamped: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1052 [14:30] <Iceman> https://paste.ubuntu.com/p/FPyx8fcxBg/
#1053 [14:31] * zamped [webchat@77-254-11-81.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#1054 [14:31] <tyteen4a03> Iceman: Minecraft username please?
#1055 [14:31] <Iceman> Iceman2K12
#1056 [14:32] <tyteen4a03> Iceman: Uninstall Adguard, then:
#1057 [14:32] <tyteen4a03> ??> Iceman info/mcleaks
#1058 [14:32] <Absol> Iceman: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1059 [14:32] <Absol> Iceman: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1060 [14:33] <tyteen4a03> ??> Iceman win/hosts/edit
#1061 [14:34] <Absol> Iceman: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1062 [14:34] <Absol> Iceman: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1064 [14:36] <Iceman> ok
#1065 [14:37] <Iceman> is that all
#1066 [14:38] <tyteen4a03> Iceman: have you edited the Hosts file?
#1067 [14:38] <Iceman> yep
#1068 [14:38] <tyteen4a03> Iceman: change your password, restart computer, try MC again
#1069 [14:38] <Iceman> there were only 2 lines in there, but I deleted both of them
#1070 [14:38] <Iceman> ty
#1071 [14:45] * mik [webchat@75-166-70-179.hlrn.qwest.net] has joined #minecrafthelp
#1072 [14:47] <mik> while plying any minecraft game, and on multiplayer, the client stops moving,but sounds and motion is still going
#1073 [14:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#1076 [15:03] <mik> it happens on single or mutliplayer,host or client, after 15 min to 1 hour, player stops moving, but mouse is still able to move player. sounds 'steps' still are heard.
#1077 [15:04] * Ray_Longo [webchat@S0106bc4dfbe650c3.gv.shawcable.net] has joined #minecrafthelp
#1078 [15:05] <Ray_Longo> Hey im pretty sure my account got hacked and moved to a different email
#1079 [15:06] <Ray_Longo> is there anyway i can get it back?
#1080 [15:06] <Ray_Longo> I emailed support a few days ago and they have yet to respond
#1081 [15:07] <mattym> Ray_Longo, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1082 [15:08] <Ray_Longo> But aren't the holidays over?
#1083 [15:08] <mattym> Ray_Longo, Yeah, and they are still dealing with the buildup from them.
#1084 [15:08] <Ray_Longo> ah ok
#1085 [15:09] <Ray_Longo> any idea how it could take?
#1086 [15:09] <mattym> Ray_Longo, Keep an eye on that linked page.
#1087 [15:10] <Ray_Longo> Ok thanks for the help
#1088 [15:12] * Aron [webchat@ip70-175-93-198.tc.ph.cox.net] has joined #minecrafthelp
#1089 [15:12] * Masterpuster [webchat@66.220.181.63.rose.net] has joined #minecrafthelp
#1090 [15:13] <Aron> I am not having any luck migrating my Minecraft premium to a Mojang account.
#1091 [15:14] <Masterpuster> I cant et into Minecraft it as a file error
#1092 [15:15] <Aron> Can you help me with the migration process from Minecraft premium to Mojang account?
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#1095 [15:30] * dragooonfly [webchat@cpe-74-77-64-159.buffalo.res.rr.com] has joined #minecrafthelp
#1096 [15:32] <dragooonfly> Hey, I was just wondering why I need my password to reset my security questions, that I need to reset my password.
#1097 [15:32] * EricM [webchat@107-131-93-58.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#1098 [15:33] <Capfan67> dragooonfly, There are three components: Login credentials, Email Access and Security question answers. Since the login credentials are not secure, you must have at least one of the other two to manage your account.
#1099 [15:34] <Capfan67> dragooonfly, To be pedantic, you must have two of the three (any two of the three) to manage an account.
#1100 [15:34] <Capfan67> dragooonfly, If you only have one, you need to contact Mojang to recover control.
#1101 [15:35] * EricM [webchat@107-131-93-58.lightspeed.lbcktx.sbcglobal.net] has quit. (Client Quit)
#1102 [15:35] <dragooonfly> Makes sense. So I contacted Mojang with the original order ID, once they get around to my email I should be good right?
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#1104 [15:48] * Rhysell [webchat@5e009e01.bb.sky.com] has joined #minecrafthelp
#1105 [15:50] <Rhysell> I just downloaded minecraft clicked play and its not responding. I've retried to enter a few times but the same thing is happening
#1106 [15:55] * onyxx [webchat@75.33.136.133] has joined #minecrafthelp
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#1108 [15:57] <onyxx> Hello! My name is onyx, and I have some difficulties, I have a pretty old account from probably about 4 years ago, and I played Minecraft on it all the time. I can't remember if it was Jada_Kitty or jada_kitty but it was one of the two with the email of rockin.jayjay@gmail.com. I played on it when I was younger of course, but I tried logging back i
#1109 [15:57] <onyxx> nto it to see if I could, and it said the account didn't exist. It might be because its so old and I didn't use it, or maybe I'm making an error, if someone could help me out, that'd be super. I've also tried every thing to try to get back into my old account using the Minecraft website.
#1110 [16:00] <mattym> onyxx, What happens when you try to log in?
#1111 [16:01] <onyxx> all it said was something was wrong with my information. I even have the paper that I wrote on having my account information in my drawer, I put it in and nothing.
#1112 [16:01] <mattym> onyxx, Did you try to do a password reset?
#1113 [16:02] <onyxx> yeah, but even my old email wasn't working even though I never terminated it
#1114 [16:02] <mattym> onyxx, Did you check any spam/junk mail folders for the reset email?
#1115 [16:02] <onyxx> yea
#1116 [16:03] <mattym> ??> onyxx account/send-email
#1117 [16:03] <Absol> onyxx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1118 [16:03] <Absol> onyxx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1119 [16:09] <Capfan67> Rhysell, Do you receive any error numbers or descriptions, or just "not responding"?
#1120 [16:15] * cocainaelpro [webchat@190.233.214.180] has joined #minecrafthelp
#1121 [16:16] * Rhysell [webchat@5e009e01.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1122 [16:17] <Capfan67> nvnh
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#1125 [16:37] * frostyjamess [webchat@216-167-232-176.eastlink.ca] has joined #minecrafthelp
#1126 [16:38] <frostyjamess> Hi. I am able to connect to every server except one, but the owners say that it is my minecraft. How do I fix?
#1127 [16:38] <frostyjamess> so basically I can join hypixel and mineplex but not inizicraft
#1128 [17:05] * mik [webchat@75-166-70-179.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#1129 [17:25] * diamond1 [webchat@cpe-098-122-178-202.nc.res.rr.com] has joined #minecrafthelp
#1130 [17:26] <diamond1> How do I get a refund? Minecraft downloaded but wont let me actually go on it. I need my money back
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#1132 [17:32] * mvendelbo [webchat@87-63-41-41-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#1133 [17:34] <mvendelbo> I am the player of the account of mvendelbo. I bought it along time ago through my mother but the email doesn't exist anymore. I want to ask if i could get an email change to my own email since got my own now.
#1134 [17:35] <mvendelbo> i cant change skins if i dont get a email to it
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#1136 [17:58] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1137 [17:59] * Vixzen [webchat@tn-67-235-64-242.dhcp.embarqhsd.net] has joined #minecrafthelp
#1138 [18:02] <Vixzen> I have not received an email for password reset in over 30 minutes
#1139 [18:02] <Vixzen> can you help?
#1140 [18:12] * jiak1 [webchat@cpe-121-217-20-183.bpbn-r-031.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#1141 [18:12] * Phil [webchat@208-96-101-247.eastlink.ca] has joined #minecrafthelp
#1142 [18:13] <jiak1> Hey Everyone I'm trying to reset my password and mojang are not sending me a password reset email, i have checked my spam and blocked email addresses and cannot find it. Is anyone else having this issue/knows a fix?
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#1144 [18:14] <Phil> I'm having issues with downloading versions on minecraft, "ERR_CONNECTION_RESET" keeps popping up as I try to download versions of minecraft
#1145 [18:14] * WolfArtico [webchat@static-183-25-7-89.ipcom.comunitel.net] has joined #minecrafthelp
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#1147 [18:18] <Vixzen> I'm trying to reset my password and mojang are not sending me a password reset email, i have checked my spam and blocked email addresses and cannot find it. Same here
#1148 [18:18] * Ryan1 [webchat@c-73-198-146-117.hsd1.nj.comcast.net] has joined #minecrafthelp
#1149 [18:19] <Ryan1> I am trying to migrate my account but forgot the email that was registered with my account when I created it years ago
#1150 [18:20] * Lord_of_Life [~Lord@77.28.163.6] has joined #minecrafthelp
#1151 [18:40] * SIRZ321 [webchat@201-246-0-172.baf.movistar.cl] has joined #minecrafthelp
#1152 [18:45] <SIRZ321> Hello again, well im here cause when im playing minecraft the screen gets dark, i've tried with Vsync and with updating my graphic card, and still gets dark when im playing. Please help :/
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#1155 [18:53] * wadih [webchat@c-24-127-249-45.hsd1.mi.comcast.net] has joined #minecrafthelp
#1156 [18:53] <wadih> hello
#1157 [18:54] * OMS_Bored [webchat@d205-250-66-220.bchsia.telus.net] has joined #minecrafthelp
#1158 [18:54] <OMS_Bored> Hey
#1159 [18:54] <OMS_Bored> My minecraft wont load up
#1160 [18:54] <OMS_Bored> what do i do
#1161 [19:05] <wadih> xI cant login to minecraft help
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#1163 [19:09] * wadihw1 [webchat@c-24-127-249-45.hsd1.mi.comcast.net] has joined #minecrafthelp
#1164 [19:09] <wadihw1> help
#1165 [19:10] <wadihw1> How do I fix Could not connect to server
#1166 [19:10] <wadihw1> on login
#1167 [19:19] * Phil [webchat@208-96-101-247.eastlink.ca] has quit. (Quit: webchat.esper.net)
#1168 [19:23] * OMS_Bored [webchat@d205-250-66-220.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1169 [19:28] * Rylee [webchat@cpe-74-78-176-154.maine.res.rr.com] has joined #minecrafthelp
#1170 [19:28] * Rylee is now known as Guest38200
#1171 [19:30] <Guest38200> Hey I cant reset my password I havent logged into the account for about 5 months and decided to come on but i can not remember my password so I went to reset it and im not receiving the emails from mojang. I have waiting 1hr+ and I also checked spam and junk folders
#1172 [19:37] * Khaled [webchat@host-41.43.121.207.tedata.net] has joined #minecrafthelp
#1173 [19:38] <Khaled> i deleted my email that connected with my acc and i forgot only 1 securtity answers
#1174 [19:38] <Khaled> what can i do?
#1175 [19:40] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 183 seconds)
#1176 [19:40] * olive [webchat@cpe-108-185-255-222.socal.res.rr.com] has joined #minecrafthelp
#1177 [19:41] <olive> i keep getting io.netty.channel.AbstractChannel$annotatedconnectexception: connection timed out : no information
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#1180 [19:48] * Shepy_2 [webchat@lucampus-65-39-44-36.lakeheadu.ca] has joined #minecrafthelp
#1181 [19:50] <Shepy_2> I'm getting a download error. Apparently, the file "af_za.json" keeps failing to download on launch. What can I do?
#1182 [19:52] <tyteen4a03> ??> Shepy_2 av/bytefence
#1183 [19:52] <Absol> Shepy_2: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1184 [19:53] <Shepy_2> I've tried that, but I don't have Bytefence, whatever that is. I've looked for it, but I'm pretty sure it isn't downloaded.
#1185 [19:53] <tyteen4a03> ??> Shepy_2 tools/hjt
#1186 [19:53] <Absol> Shepy_2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1187 [19:53] <Absol> Shepy_2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1188 [19:54] <Vixzen> This is a public chatroom - DO NOT DISCLOSE YOUR ACCOUNT INFORMATION!
#1189 [19:56] <tyteen4a03> Vixzen: that is correct
#1190 [19:57] <Vixzen> I am not sure on these links this person is posting, (you) and they sound not right for using a hijack admin
#1191 [19:58] <Shepy_2> Are you sure?
#1192 [19:59] <onyxx> hey if I login to an existing account that I bought Minecraft with will I have to buy it again on my new computer?
#1193 [20:03] <urielsalis> Vixzen, have you tried googling the name of the tool?
#1194 [20:06] * pixel [webchat@static24-89-93-87.wb.rev.accesscomm.ca] has joined #minecrafthelp
#1195 [20:07] <pixel> Hello, when I click play in Minecraft 1.13.2, it crashes the moment you enter the world. Help would be appreciated.
#1196 [20:07] <urielsalis> ??> pixel av/adwcleaner
#1197 [20:07] <Absol> pixel: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1198 [20:07] <Absol> pixel: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1199 [20:08] <pixel> Thank you! I'll try that.
#1200 [20:10] * pixel [webchat@static24-89-93-87.wb.rev.accesscomm.ca] has quit. (Client Quit)
#1201 [20:10] * Art [webchat@host97730011496.direcway.com] has joined #minecrafthelp
#1202 [20:12] <Art> Ever since the recent update loading gets to just before the game starts I get the following crash notice:
#1203 [20:12] <Art> The game crashed whilst mouseclicked event handler
#1204 [20:12] <Art> Error: java.lang.IllegalStateException: failed to create a child event loop
#1205 [20:12] <urielsalis> ??> Art tools/hjt
#1206 [20:12] <Absol> Art: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1207 [20:12] <Absol> Art: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1208 [20:13] * Vixzen [webchat@tn-67-235-64-242.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#1209 [20:13] * pixel [webchat@static24-89-93-87.wb.rev.accesscomm.ca] has joined #minecrafthelp
#1210 [20:14] <pixel> Hi, I'm back. It didn't seem to make any difference...
#1211 [20:14] <urielsalis> ??> pixel launcher/log
#1212 [20:14] <Absol> pixel: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1213 [20:15] <Art> I am not using Linux, does that make a difference with Hijack This?
#1214 [20:15] <pixel> I'll do that. Do u want a crash report too?
#1215 [20:15] <urielsalis> Art, its not for linux
#1216 [20:15] <urielsalis> pixel, yep, those are the instructions to get a crash report
#1217 [20:16] <Art> OK going to go download Hijack This
#1218 [20:18] <pixel> Here we go https://paste.ubuntu.com/p/SgJfp7S7Km/
#1219 [20:19] <urielsalis> pixel, Press Esc, go to Options, video options and disable VBO
#1220 [20:19] <pixel> Ok i'll try that out
#1221 [20:20] <pixel> It's already disabled for me
#1222 [20:20] <urielsalis> pixel, 1.13.2 right?
#1223 [20:20] <pixel> yes
#1224 [20:20] <urielsalis> pixel, and make sure its VBO and not View Bobbing
#1225 [20:20] <pixel> Ya
#1226 [20:21] <urielsalis> pixel, go back to the launcher, click edit profile
#1227 [20:21] <pixel> ok
#1228 [20:22] <pixel> how do i get there?
#1229 [20:22] <urielsalis> pixel, there should be a launch options tab in the launcher
#1230 [20:22] <urielsalis> from there, there should be a edit button on the profile you are using
#1231 [20:23] <Art> https://paste.ubuntu.com/p/yBms7d32n8/
#1232 [20:23] <pixel> found it
#1233 [20:24] <urielsalis> pixel, from there, modify the part that says JVM Arguments so instead of -Xmx1G it says -Xmx2G
#1234 [20:24] <urielsalis> Art, you are using the paid version of avast?
#1235 [20:24] <Art> yes
#1236 [20:25] <pixel> ok
#1237 [20:25] <pixel> done that
#1238 [20:25] <urielsalis> Art, add a exclusion for java.exe and javaw.exe
#1239 [20:26] <urielsalis> pixel, now launch the game and try again
#1240 [20:26] * FirstGameOn [webchat@pool-173-52-232-234.nycmny.fios.verizon.net] has joined #minecrafthelp
#1241 [20:26] <FirstGameOn> hello
#1242 [20:26] <Art> jvm argument already say -xmx2g
#1243 [20:26] <urielsalis> pixel, as a note, that PC will not be able to play minecraft after 1.14 releases, as intel released some buggy drivers but never fixed them(and Mojang is removing the option to disable VBO with the engine rewrite)
#1244 [20:26] <urielsalis> hi FirstGameOn
#1245 [20:27] * sumso [webchat@mobile-107-77-199-84.mobile.att.net] has joined #minecrafthelp
#1246 [20:27] <urielsalis> Art, only messages starting with your name are for you
#1247 [20:27] <FirstGameOn> SO i cant play on this computer
#1248 [20:27] <urielsalis> FirstGameOn, what happens when you try?
#1249 [20:27] <FirstGameOn> umm
#1250 [20:27] <pixel> Thank you so much for your help!
#1251 [20:27] <FirstGameOn> it want let me log into my account
#1252 [20:27] <pixel> I really appreciate it!
#1253 [20:27] <FirstGameOn> and i cant receve emails
#1254 [20:27] <urielsalis> ??> FirstGameOn account/send-email
#1255 [20:27] <sumso> I had this account made a long time ago and the email I created it I no longer have access too (it was a high school email and I'm now in college with the account closed down). Would you guys be able to help me out?
#1256 [20:27] <Absol> FirstGameOn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1257 [20:27] <Absol> FirstGameOn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1258 [20:27] <FirstGameOn> i did email
#1259 [20:28] <urielsalis> ??> sumso account/send-email
#1260 [20:28] <Absol> sumso: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1261 [20:28] <FirstGameOn> i have a problem
#1262 [20:28] <Absol> sumso: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1263 [20:28] <FirstGameOn> i cant even receve an email
#1264 [20:28] <urielsalis> FirstGameOn, you can put any email you want on the form
#1265 [20:28] <sumso> sumso is ign and email is ssarkar23456@gmail.com. Email created was ssarkar@collegiateschool.org
#1266 [20:28] <urielsalis> sumso, we are not Mojang and this is a public channel
#1267 [20:28] <FirstGameOn> urielsalis i did
#1268 [20:28] <sumso> Oh oops
#1269 [20:28] <sumso> So I should contact Mojang?
#1270 [20:28] <urielsalis> sumso, yep
#1271 [20:28] <FirstGameOn> I just want it fixed
#1272 [20:29] <sumso> Ok thanks
#1273 [20:29] <urielsalis> FirstGameOn, did you receive a automatic email telling you the ticket has been received?
#1274 [20:29] * sumso [webchat@mobile-107-77-199-84.mobile.att.net] has quit. (Client Quit)
#1275 [20:29] <FirstGameOn> YEs
#1276 [20:29] <urielsalis> FirstGameOn, then you have to wait on their response
#1277 [20:29] * Diamond12 [webchat@c-174-63-211-253.hsd1.ga.comcast.net] has joined #minecrafthelp
#1278 [20:29] <urielsalis> ??> FirstGameOn account/send-email/wait-time
#1279 [20:29] <Diamond12> Hello!
#1280 [20:29] <Absol> FirstGameOn: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#1281 [20:29] <urielsalis> hi Diamond12
#1282 [20:29] * FirstGameOn [webchat@pool-173-52-232-234.nycmny.fios.verizon.net] has quit. (Client Quit)
#1283 [20:30] <Diamond12> I am trying to play minecraft but I am getting a crash error, "Pixel Format: Not Acclerated"
#1284 [20:30] <urielsalis> Diamond12, got a dxdiag?
#1285 [20:30] <Diamond12> Yes I do.
#1286 [20:31] <urielsalis> Diamond12, can you send me the link?
#1287 [20:31] <Art> going to avast now
#1288 [20:31] <Diamond12> https://pastebin.com/gBZAeEuy
#1289 [20:32] <Art> having trouble getting to avast. will work on that and come back later if it doesn't do the job. Thanks for the help
#1290 [20:33] <urielsalis> Diamond12, download and install the second download from https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#1291 [20:33] * Art [webchat@host97730011496.direcway.com] has quit. (Quit: webchat.esper.net)
#1292 [20:35] <Diamond12> Thank you. but I have a Radeon card and that is intel
#1293 [20:36] <urielsalis> Diamond12, im only seeing a Intel(R) HD Graphics 4000 in your dxdiag, one moment
#1294 [20:36] <Diamond12> Okay I mean my computer uses my intel card even though there is a radeon card
#1295 [20:37] <urielsalis> Diamond12, AMD Radeon HD 7650M?
#1296 [20:37] <Diamond12> Yes.
#1297 [20:37] <urielsalis> Diamond12, one moment
#1298 [20:37] <Diamond12> Okay
#1299 [20:38] <urielsalis> Diamond12, download and install https://www2.ati.com/drivers/whql-win8.1-win7-catalyst-15.7.1-oct30.exe
#1300 [20:39] <Diamond12> Alright thank you.
#1301 [20:41] <Diamond12> Alright its installed I am going to restart now.
#1302 [20:41] <Diamond12> Thank you for helping me.
#1303 [20:42] * BeepBoop4 [webchat@hlfxns016cw-156-34-0-129.dhcp-dynamic.fibreop.ns.bellaliant.net] has joined #minecrafthelp
#1304 [20:43] <BeepBoop4> Hihi, im having stability issues running minecraft
#1305 [20:47] * maddie [webchat@137.28.229.106] has joined #minecrafthelp
#1306 [20:48] <maddie> hi i want to join my friend's java realm using my windows minecraft, but it isnt letting me. is there a way to make it work?
#1307 [20:48] <urielsalis> maddie, no
#1308 [20:48] <urielsalis> maddie, windows 10 edition and java are different games
#1309 [20:48] <maddie> are they sold by the same company?
#1310 [20:48] <maddie> do you think they'd let me download the java version?
#1311 [20:49] <urielsalis> maddie, legally? yes, in practice? no
#1312 [20:49] <urielsalis> maddie, no, its a different purchase in a different store
#1313 [20:49] <maddie> oh
#1314 [20:49] <urielsalis> maddie, minecraft.net/store
#1315 [20:49] <maddie> i can't afford to buy minecraft again lol, thanks for your time
#1316 [20:54] * R4r1t_3 [webchat@c-73-21-3-153.hsd1.ga.comcast.net] has joined #minecrafthelp
#1317 [20:55] <R4r1t_3> A few years prior, I set up a Minecraft account and have lost my info. Is it at all possible to recover the account and change the password or will I need to buy a new copy of the game?
#1318 [20:55] <urielsalis> ??> R4r1t_3 account/send-email
#1319 [20:55] <Absol> R4r1t_3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1320 [20:55] <Absol> R4r1t_3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1321 [20:57] <R4r1t_3> I don't remember the Email I used before, and don't have a Transaction ID
#1322 [21:00] * patches2 [webchat@107.77.241.8] has joined #minecrafthelp
#1323 [21:01] <patches2> i am having trouble with my account from 7/8/9 years ago
#1324 [21:01] <urielsalis> ??> R4r1t_3 account/trans-id
#1325 [21:01] <Absol> R4r1t_3: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1326 [21:01] <urielsalis> patches2, what problems?
#1327 [21:02] <frostyjamess> I am unable to join one specific server, but the owners are saying console says its my pc
#1328 [21:02] <patches2> urielsalis the problem is that i have forgotten my screen name and password. on top of that, i have moved away from the email i had set it up with and do not remember the password to get into my old email because it being near a decade old.
#1329 [21:02] * frostyjamess [webchat@216-167-232-176.eastlink.ca] has quit. (Quit: webchat.esper.net)
#1330 [21:03] <urielsalis> ??> patches2 account/send-email
#1331 [21:03] <Absol> patches2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1332 [21:03] <Absol> patches2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1333 [21:03] <patches2> urielsalis the problem is that i have forgotten my screen name and password. on top of that, i have moved away from the email i had set it up with and do not remember the password to get into my old email because it being near a decade old email?
#1334 [21:04] <patches2> thank you Absol
#1335 [21:05] <patches2> i will try to email support team and see where i can go with it. i am sorry to bother with something so little, thank you again.
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#1339 [21:24] * SebasRS [webchat@na-201-156-6-88.static.avantel.net.mx] has joined #minecrafthelp
#1340 [21:25] <SebasRS> My account was compromised and is currently being used by someone else without my permission. Mojang has not responded my Support ticket for over a month. I need help.
#1341 [21:34] * SebasRS [webchat@na-201-156-6-88.static.avantel.net.mx] has quit. (Quit: webchat.esper.net)
#1342 [21:56] * davu\id [webchat@c-67-168-42-87.hsd1.wa.comcast.net] has joined #minecrafthelp
#1343 [21:57] <davu\id> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#1344 [21:57] <davu\id> when trying to join a LAN world with Hamachi
#1345 [22:11] * tricky [webchat@110.23.55.203] has joined #minecrafthelp
#1346 [22:13] <tricky> Hello there. I apologise in advance as I know almost nothing of minecraft. My son has started up his game on Mac OS today and in the world he wants to play in, the screen is shaking violently/vibrating. Also he can't move around. The other worlds are fine. Any fixes?
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#1348 [22:16] * Josh4 [webchat@222.201.dhcp.apogeetelecom.com] has joined #minecrafthelp
#1349 [22:16] <Josh4> heya
#1350 [22:16] <Josh4> Anyone here?
#1351 [22:17] * Josh4 [webchat@222.201.dhcp.apogeetelecom.com] has quit. (Client Quit)
#1352 [22:40] * Helpmeplzx [webchat@cpe-104-139-68-75.carolina.res.rr.com] has joined #minecrafthelp
#1353 [22:41] <Helpmeplzx> I am on Mac(os), and I tried to download the newest update, but it keeps on saying failed to donwload af_za.json. What do i do?
#1354 [22:42] <Helpmeplzx> Hello?
#1355 [22:43] * Helpmeplzx [webchat@cpe-104-139-68-75.carolina.res.rr.com] has quit. (Client Quit)
#1356 [22:58] * Isaiah [webchat@047-014-035-075.res.spectrum.com] has joined #minecrafthelp
#1357 [23:01] <Isaiah> Hello. I have an issue with joining my multiplayer server, I crash every time but in singleplayer my game runs fine - my DxDiag is here https://paste.ubuntu.com/p/MFvStg52Mk/ and I posted on the Minecraft Forum the crash report and am awaiting responses here https://www.minecraftforum.net/forums/support/java-edition-support/2950937-i-cant-find-any-
#1358 [23:01] <Isaiah> way-to-fix-this-crashing-issue
#1359 [23:02] <mattym> Isaiah, Your computer is too old for the game.
#1360 [23:05] <Isaiah> It was working this morning
#1361 [23:06] * Oranges [webchat@full-165-91-48-12.vpn.tamu.edu] has joined #minecrafthelp
#1362 [23:06] * Oranges [webchat@full-165-91-48-12.vpn.tamu.edu] has quit. (Client Quit)
#1363 [23:12] * Isaiah [webchat@047-014-035-075.res.spectrum.com] has joined #minecrafthelp
#1364 [23:13] <Isaiah> Sorry, my page reloaded. To add to what I just said, this isn't MC 1.13 or anything, I stay in 1.8
#1365 [23:13] <mattym> Isaiah, Its still too old and far below the requirements.
#1366 [23:16] <Isaiah> Oh.
#1367 [23:29] * Luke [webchat@104-51-210-175.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
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#1369 [23:30] <Luke> Hey ive downloaded a mod and its not letting me load it up it keeps saying error
#1370 [23:30] <mattym> ??> Luke mods
#1371 [23:30] <Absol> Luke: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1372 [23:30] <Absol> Luke: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1373 [23:33] * Luke [webchat@104-51-210-175.lightspeed.snantx.sbcglobal.net] has quit. (Client Quit)
#1374 [23:35] * j1 [webchat@c-71-63-166-167.hsd1.wa.comcast.net] has joined #minecrafthelp
#1375 [23:35] <j1> can someone help me
#1376 [23:38] <j1> hello?
#1377 [23:42] * Uginia [webchat@142.184.90.158] has joined #minecrafthelp
#1378 [23:42] <j1> hello
#1379 [23:42] <j1> ?
#1380 [23:42] <Uginia> Hello!I have a question
#1381 [23:42] <Uginia> I have an issue where
#1382 [23:43] <Uginia> I use a horse inventory and it just goes all dark and red
#1383 [23:43] <Uginia> I have a screenshot
#1384 [23:43] <Uginia> https://cdn.discordapp.com/attachments/364575677590142990/551639911070040064/Screenshot_6.png
#1385 [23:44] <mattym> Uginia, Check with the texture pack author.
#1386 [23:44] <Uginia> Alright
#1387 [23:44] <Uginia> Thank you
#1388 [23:45] * Shawn3 [webchat@cpe-172-249-38-15.socal.res.rr.com] has joined #minecrafthelp
#1389 [23:45] * whoms [~whomsxxx@2a02:908:eb4a:11a0:a91c:cae3:5a5e:ffa7] has joined #minecrafthelp
#1390 [23:46] <Shawn3> I am not receiving system emails so I can't reset my password, help? (lol)
#1391 [23:46] <mattym> Shawn3, Have you checked any spam/junk folders in your email for the messages?
#1392 [23:46] * kimmythesad [webchat@107-146-213-154.res.bhn.net] has joined #minecrafthelp
#1393 [23:46] <Shawn3> yeah
#1394 [23:46] <Shawn3> nothing
#1395 [23:47] <mattym> ??> Shawn3 account/send-email
#1396 [23:47] <Absol> Shawn3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1397 [23:47] <Absol> Shawn3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1398 [23:47] <kimmythesad> so I have java but no pandas and even tried to reinstall but no fix :(
#1399 [23:47] <Shawn3> i did that^ just seeing if there was any other solution
#1400 [23:47] <Shawn3> ^^*
#1401 [23:47] <mattym> Shawn3, Nope.
#1402 [23:47] <Shawn3> okay cool, I'll just wait
#1403 [23:47] <mattym> kimmythesad, They are not introduced into the released versions of Java yet.
#1404 [23:47] <Shawn3> thanks for the help tho
#1405 [23:48] <kimmythesad> how do I get them then every one I know dose
#1406 [23:48] <kimmythesad> thank you
#1407 [23:48] <mattym> kimmythesad, The snapshots.
#1408 [23:48] <j1> is their somewhere i can sign into my minecraft accunt by username
#1409 [23:48] <Absol> j1: Please keep it civil
#1410 [23:48] <kimmythesad> how do I get that
#1411 [23:48] <whoms> No j1
#1412 [23:49] * Shawn3 [webchat@cpe-172-249-38-15.socal.res.rr.com] has quit. (Client Quit)
#1413 [23:49] <mattym> kimmythesad, Google the instructions, if you are going to use them, you need to be informed on how they work.
#1414 [23:49] <j1> how can i transfer a account
#1415 [23:49] <whoms> All accounts have to be Mojang Accounts by now which requires to login via Email. You can migrate your Account if you still have a old Minecraft account
#1416 [23:49] <whoms> ?>> j1 account/migrate
#1417 [23:50] <whoms> ??> j1 account/migrate
#1418 [23:50] <whoms> ??> j1 account/migrate
#1419 [23:50] <Absol> j1: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1420 [23:50] <whoms> Sorry for that oops, messed up the commands real bad
#1421 [23:50] <kimmythesad> will they ever make it to java...I just want stable game with them in it...thank you
#1422 [23:51] <whoms> They are in the Java Ed. snapshots, kimmythesad
#1423 [23:51] <mattym> kimmythesad, In the next update.
#1424 [23:51] <kimmythesad> then ill wait I wont have to wait 2 years tho right lol
#1425 [23:52] <mattym> kimmythesad, It should be fairly soon. But they are still working on it.
#1426 [23:53] <kimmythesad> thank you for the help
#1427 [23:53] <kimmythesad> I was sad thinking it was just me
#1428 [23:53] <kimmythesad> can I move java saves into snapshot
#1429 [23:54] <mattym> kimmythesad, "Yes", but make a backup first, and expect there to be issues
#1430 [23:54] <kimmythesad> ok k...thank you yall have helped me alot
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#1432 [23:57] <Charliee> My minecraft crashes as soon as I press play. I have not been able to get it to run and have uninstalled and re downloaded about five times
#1433 [23:57] <mattym> ??> Charliee launcher/log
#1434 [23:57] <Absol> Charliee: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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