#1 [00:02] * Charliee [webchat@cpe-121-211-54-224.bwui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#2 [00:03] <Charliee> It now does not say crashed but goes blank and the back to the main screen of the launcher as soon as I press play
#3 [00:03] <mattym> Charliee, Are you sure you set the log window to open?
#4 [00:04] <Charliee> Yes. It is currently open but nothing is happening on it
#5 [00:04] <mattym> ??> Charliee tools/hjt
#6 [00:04] <Absol> Charliee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#7 [00:04] <Absol> Charliee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#8 [00:05] <Charliee> I'm on mac
#9 [00:06] <mattym> Charliee, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#10 [00:06] * Orlando [webchat@104-9-72-146.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#11 [00:06] <Charliee> Could it be the adblock?
#12 [00:07] <Orlando> Not sure
#13 [00:08] * j1 [webchat@c-71-63-166-167.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#14 [00:08] <mattym> Charliee, If its a systemwide one, it may have stopped a file download the game needs.
#15 [00:08] <Charliee> No - deleted the adblock and it's still crashing
#16 [00:09] * Orlando [webchat@104-9-72-146.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#17 [00:09] <mattym> Charliee, You would need to redownload after. Remove the app from the Applications folder. Redownload from the site and try launching again
#18 [00:11] <Charliee> Still crashes
#19 [00:11] <mattym> Charliee, Is there absolutely nothing in the log?
#20 [00:12] <Charliee> It says
#21 [00:12] <Charliee> Waiting for log output...
#22 [00:13] <mattym> Charliee, try the following
#23 [00:13] <mattym> ??> Charliee mac/reinst/manual
#24 [00:13] <Absol> Charliee: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#25 [00:13] <Absol> Charliee: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#26 [00:19] * Isaiah [webchat@047-014-035-075.res.spectrum.com] has joined #minecrafthelp
#27 [00:21] <Isaiah> Hello. I'm back again, I was here earlier and pasted my information but I can't tell if it's still in the chat, and a had a follow-up question - I was told my laptop is too old to run the game and doesn't fit the requirements, but does that mean there's no way at all to fix my issue? My Minecraft still runs fine on this laptop, I just got on and tr
#28 [00:21] <Isaiah> ied and it works perfectly normal, and I'm very sure there's a way to fix it, I just need some help doing it.
#29 [00:21] <mattym> Isaiah, If its working now, then what is the problem.
#30 [00:24] * Charliee [webchat@cpe-121-211-54-224.bwui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#31 [00:25] <Isaiah> My Multiplayer server. I crash going on it, but my singleplayer works fine, and as I said, this morning my Multiplayer server was working. I'm pretty sure MC 1.8 hasn't been updated in the past twelve hours, so my Multiplayer server shouldn't be crashing me.
#32 [00:25] <Charliee> It seemed to download almost all the way before the loading bar turned back into the play bar and I got a popup saying Error unable to locate the Java runtime
#33 [00:26] * Charliee [webchat@cpe-121-211-54-224.bwui-cr-001.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#34 [00:26] <mattym> Isaiah, We cant help with old versions.
#35 [00:27] <Isaiah> Is there anywhere I can go for help with it, that you know of???
#36 [00:27] <mattym> Isaiah, wait on the forums
#37 [00:28] <Isaiah> Okay. Thank you.
#38 [00:32] * Uginia [webchat@142.184.90.158] has quit. (Quit: webchat.esper.net)
#39 [00:43] * tricky [webchat@110.23.55.203] has quit. (Quit: webchat.esper.net)
#40 [01:23] * Panda [webchat@visit.keznews.com] has joined #minecrafthelp
#41 [01:23] <Panda> Hi! I'm having troubles setting up my own minecraft server.
#42 [01:24] <Panda> I can't seem to connect with my own hosted server saying: io.netty.channel.abstractchannel$annotatedconnectexception
#43 [01:24] <Panda> Any ideas?
#44 [01:25] <mattym> Panda, Are you hosting it on your own network.
#45 [01:25] <Panda> Yes! Same computer.
#46 [01:26] <mattym> Panda, If you are connecting to a server on the same computer, use localhost as the address.
#47 [01:27] <Panda> Okay, I will try.
#48 [01:32] * mikkelj1234 [webchat@118.223.219.238] has joined #minecrafthelp
#49 [01:32] <mikkelj1234> I changed my email incorrectly
#50 [01:33] <mattym> mikkelj1234, What do you mean?
#51 [01:33] <mikkelj1234> When I tried to move my Minecraft account to Mojang, I entered the wrong email
#52 [01:33] <mikkelj1234> account migration
#53 [01:34] <mattym> ??> mikkelj1234 account/send-email
#54 [01:34] <Absol> mikkelj1234: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#55 [01:34] <Absol> mikkelj1234: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#56 [01:38] <mikkelj1234> I have already sent an inquiry, but I have not heard back from more than two weeks.
#57 [01:38] <mikkelj1234> :d
#58 [01:38] * XeroRain [webchat@70-235-141-137.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#59 [01:38] <mikkelj1234> Do I have to keep waiting?
#60 [01:39] <XeroRain> Can someone help me get access back to my old account please?
#61 [01:42] * mikkelj1234 [webchat@118.223.219.238] has joined #minecrafthelp
#62 [01:42] * mikkelj1234 [webchat@118.223.219.238] has quit. (Client Quit)
#63 [01:45] * Webchat084 [webchat@u46-29-224-41.static.ccinternet.cz] has joined #minecrafthelp
#64 [01:45] * Espercorn kicked Webchat084 from #minecrafthelp (Reason: ebchat084 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#65 [02:02] * boxiee [webchat@n106-70-120-53.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
#66 [02:02] <boxiee> hi
#67 [02:03] <boxiee> need to migrate my account but can not remember my user name
#68 [02:04] <boxiee> hellllllloooooooooooooooo
#69 [02:06] * Panda [webchat@visit.keznews.com] has quit. (Quit: webchat.esper.net)
#70 [02:51] * Kaya [webchat@cpe-110-140-45-104.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#71 [02:51] <Kaya> Hi!
#72 [02:51] <Kaya> Does anyone know how to get your position to display in the left side of Minecraft?
#73 [02:52] <Kaya> I want to record my coordinates of my house.
#74 [03:10] * DoctorGoat [webchat@adsl-58.79.107.82.tellas.gr] has joined #minecrafthelp
#75 [03:11] <DoctorGoat> Hello,I'm getting the following error when trying to join on some servers io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#76 [03:36] <Andrio> DoctorGoat, can you join mctest.ae97.net?
#77 [03:36] <DoctorGoat> Yes
#78 [03:37] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#79 [03:51] * Max0 [webchat@c-73-25-198-168.hsd1.or.comcast.net] has joined #minecrafthelp
#80 [03:52] <Max0> I am trying to find where I can import my account, I accidentally made a mojang account with the same email, but cant find where to import
#81 [03:52] <Max0> any help?
#82 [04:02] <Andrio> Max0: https://account.mojang.com/me
#83 [04:02] <Andrio> DoctorGoat, perhaps the other servers are down
#84 [04:10] * tricky [webchat@110.23.55.203] has joined #minecrafthelp
#85 [04:10] <tricky> Hello there. I apologise in advance as I know almost nothing of minecraft. My son has started up his game on Mac OS today and in the world he wants to play in, the screen is shaking violently/vibrating. Also he can't move around. The other worlds are fine. Any fixes?
#86 [04:11] <Andrio> tricky, this is the Java Edition, right?
#87 [04:11] <tricky> yes
#88 [04:11] <Andrio> tricky, do you have cheats on?
#89 [04:11] <tricky> Let me check Andrio, I don't think so
#90 [04:13] <tricky> Sorry Andrio, complete newbie here. Where do you find if the cheats are on?
#91 [04:13] <Andrio> tricky, it says so in the world list if cheats are on
#92 [04:14] * Lolly [webchat@95.150.176.21] has joined #minecrafthelp
#93 [04:14] <tricky> No cheats Andrio
#94 [04:14] <Andrio> ok
#95 [04:14] <Lolly> Hi my minecraft has been playing up for a while and doesnt load it says loading world building terrain
#96 [04:14] <Andrio> tricky, you can try opening a LAN world and turning cheats on that way. Then try to teleport him away somewhere using the command.
#97 [04:15] <Andrio> Or you can use /gamerule keepInventory true and then /kill @s
#98 [04:15] <Lolly> also sometimes it fails to move off of the mojang screen
#99 [04:15] <Andrio> and then respawn
#100 [04:15] <Andrio> ??> Lolly tools/HJT
#101 [04:15] <Absol> Lolly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#102 [04:15] <Absol> Lolly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#103 [04:16] <Lolly> ok
#104 [04:16] <tricky> Andrio, thanks for those. I will copy what you've said and go to investigate
#105 [04:16] <Andrio> no problem.
#106 [04:16] <Andrio> no problem.
#107 [04:17] * tricky [webchat@110.23.55.203] has left #minecrafthelp
#108 [04:18] <Lolly> now what?
#109 [04:18] <Lolly> https://paste.ubuntu.com/
#110 [04:19] <Lolly> https://paste.ubuntu.com/p/xDmnMRWfb9/
#111 [04:19] <Lolly> Thats the link
#112 [04:19] <urielsalis> ??> Lolly av/adwcleaner
#113 [04:19] <Absol> Lolly: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#114 [04:19] <Absol> Lolly: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#115 [04:20] <Lolly> ok
#116 [04:20] * Lolly [webchat@95.150.176.21] has quit. (Quit: webchat.esper.net)
#117 [04:22] * Lolly [webchat@95.150.176.21] has joined #minecrafthelp
#118 [04:22] <Lolly> ok i have restarted my computer
#119 [04:22] <Lolly> and i have cleaned it as well
#120 [04:23] <Lolly> Do I run minecraft now?
#121 [04:24] <Lolly> Ok i am running mc
#122 [04:24] <Lolly> OMG tysm!!! Its working! You are the best!
#123 [04:24] * DemonicWare [webchat@ip231-0-45.optilangr.com] has joined #minecrafthelp
#124 [04:24] <Lolly> Bai!
#125 [04:25] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#126 [04:25] * Lolly [webchat@95.150.176.21] has quit. (Client Quit)
#127 [04:26] <DemonicWare> Hey guys. I have been playing with a friend quite some days now. But today he cant seem to log-in in both in the website and in-game while i can. We tried new DNS server automatic dns server and etc. Re-install minecraft and java. When he tries to log-in into servers. He gets the message: Fail to login: The authentication server are currently down
#128 [04:26] <DemonicWare> for maintance. Which are not since i can enter and exit servers normally.
#129 [04:27] <Andrio> DemonicWare, is he on a Windows PC?
#130 [04:27] <DemonicWare> Yeah windows 10
#131 [04:27] <Andrio> ??> DemonicWare tools/HJT
#132 [04:27] <Absol> DemonicWare: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#133 [04:27] <Absol> DemonicWare: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#134 [04:28] <DemonicWare> Sure one second
#135 [04:28] <DemonicWare> Andrio i dont know what is that
#136 [04:28] <Andrio> DemonicWare, it's a tool that collects information about your computer that can help diagnose problems like this. Run it on the computer with the problem.
#137 [04:29] <DemonicWare> Yeah telling my friend to do that now
#138 [04:29] <Andrio> mm
#139 [04:29] <DemonicWare> The hijacthis one :D
#140 [04:29] <DemonicWare> Absol is a bot?
#141 [04:29] <Andrio> DemonicWare, yeah
#142 [04:31] <DemonicWare> https://paste.ubuntu.com/p/8DPQWhp8gy/
#143 [04:31] <DemonicWare> On line 63 we deleted hosts. For a fix
#144 [04:32] <Andrio> DemonicWare, disable Hamachi and try again.
#145 [04:32] <DemonicWare> Will do that. But worked with hamachi too
#146 [04:33] <DemonicWare> The weird think is that the website wont load either
#147 [04:33] <DemonicWare> Unistall for hamachi will work right?
#148 [04:34] <Andrio> It should, yeah.
#149 [04:34] * SailorMoon [webchat@85.91.154.38] has joined #minecrafthelp
#150 [04:35] <SailorMoon> Hello Minecraft, my launcher wont launch, it worked 10 minutes ago and now my launcher just wont launch, as I said, Please help!
#151 [04:36] * Max0 [webchat@c-73-25-198-168.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#152 [04:37] <Andrio> SailorMoon, what happens when you try to start the game?
#153 [04:39] <SailorMoon> Nothing
#154 [04:39] <SailorMoon> I click it
#155 [04:39] <SailorMoon> and nothing
#156 [04:40] <SailorMoon> Also
#157 [04:40] <SailorMoon> Im using a mac
#158 [04:41] <DemonicWare> So basically it seems he cant even connect to anything that has to do with minecraft. He couldnt get in the website to download the game. So i send him the installer. And he runs the installer but it wont start downloading the game. And he gets that error https://cdn.discordapp.com/attachments/313262599787642882/551715382365519892/unknown.png
#159 [04:41] <Andrio> ??> SailorMoon launcher/log
#160 [04:41] <Absol> SailorMoon: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#161 [04:41] <SailorMoon> Okay thanks
#162 [04:41] <Andrio> DemonicWare, did you uninstall Hamachi?
#163 [04:42] <SailorMoon> No
#164 [04:42] <DemonicWare> Yeah
#165 [04:43] <DemonicWare> Let me see if there is any services still running
#166 [04:43] <Andrio> DemonicWare, try restarting the computer if it's still not working.
#167 [04:43] <DemonicWare> Did that
#168 [04:44] <SailorMoon> Also sorry if my explanation is bad, I meant like if i click the launcher it wont launch at all so i cannot access the options menu
#169 [04:44] <Andrio> hm
#170 [04:44] <DemonicWare> https://paste.ubuntu.com/p/pDYV4ScHfS/
#171 [04:45] <DemonicWare> Run it again after the unistall
#172 [04:45] <DemonicWare> And computer restart
#173 [04:45] <DemonicWare> We also tried restarting the router.
#174 [04:45] <DemonicWare> He cant connect to the website of minecraft and mojang
#175 [04:45] <DemonicWare> while all the other websites work
#176 [04:46] <Andrio> DemonicWare, what happens when he tries?
#177 [04:46] * Carlcs [webchat@176.50.180.140] has joined #minecrafthelp
#178 [04:46] <SailorMoon> May i restart my computer? It might help?
#179 [04:46] <SailorMoon> May i restart my computer? It might help?
#180 [04:47] * Carlcs [webchat@176.50.180.140] has left #minecrafthelp
#181 [04:47] <DemonicWare> The site cant be reached
#182 [04:47] * T3rmin4tor_219 [webchat@p54B71D04.dip0.t-ipconnect.de] has joined #minecrafthelp
#183 [04:47] <DemonicWare> Both in minecraft.net and mojang.com while the rest works fine
#184 [04:48] <Andrio> DemonicWare, is that all it says?
#185 [04:48] <DemonicWare> Yeah
#186 [04:48] <DemonicWare> https://cdn.discordapp.com/attachments/313262599787642882/551717531543535618/unknown.png
#187 [04:49] <T3rmin4tor_219> hey, i forgot the email adress with which my minecraft account is bound, i still know my name, how do i find out which email adress i need to use
#188 [04:49] <T3rmin4tor_219> can someone help me with this pls :D
#189 [04:49] <Andrio> DemonicWare, nice CRC32 checksum by the way.
#190 [04:50] <DemonicWare> I dont get that :D Thats my friends pc tho so i guess nice to him
#191 [04:50] * Carlcs [webchat@176.50.180.140] has joined #minecrafthelp
#192 [04:50] * T3rmin4tor_219 [webchat@p54B71D04.dip0.t-ipconnect.de] has quit. (Client Quit)
#193 [04:51] <DemonicWare> We both study at Computer Science. We tried lots of thinks but we still newbies lol
#194 [04:51] <urielsalis> DemonicWare, does your friend use any VPN or parental control software?
#195 [04:51] <DemonicWare> Not really
#196 [04:52] <DemonicWare> Also he has firewall disabled
#197 [04:52] <Andrio> DemonicWare, you aren't at uni or anything similar, are you?
#198 [04:52] <DemonicWare> No home computer
#199 [04:52] * SailorMoon_ [webchat@85.91.154.38] has joined #minecrafthelp
#200 [04:53] <SailorMoon_> I am back from restarting my computer
#201 [04:53] <SailorMoon_> My problem is my launcher wont show up wwhen i click the launcher icon, by the way im using Mac
#202 [04:54] * Malcolm [webchat@ip5f5ae58c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#203 [04:54] * Malcolm [webchat@ip5f5ae58c.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#204 [04:56] <DemonicWare> We also did restart the router. Its like he has a ban on everything that has to do with minecraft
#205 [04:56] <DemonicWare> On network side
#206 [04:56] <Carlcs> I don’t receive emails to change my password, i think that your system has blocked me
#207 [04:57] <Andrio> Carlcs, checked your spam folder?
#208 [04:57] <Carlcs> yes
#209 [04:57] <Andrio> ??> Carlcs account/email-missing
#210 [04:57] <Absol> Carlcs: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#211 [04:57] <Absol> Carlcs: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#212 [04:58] * jack [webchat@cpe-124-180-212-140.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#213 [04:58] <jack> hello
#214 [04:58] * jack is now known as Guest25408
#215 [04:59] <Guest25408> i cant buy the java edition of the game
#216 [04:59] <Andrio> Carlcs, what's your Minecraft profile name?
#217 [04:59] <Andrio> Guest25408, what happens when you try?
#218 [04:59] <urielsalis> DemonicWare, thats what makes us think that it might be parental software on the network side
#219 [05:00] <Carlcs> Carlcs
#220 [05:00] <Guest25408> it says error placing order
#221 [05:00] <Andrio> Carlcs, ok, that looks fine.
#222 [05:00] <DemonicWare> Yeah but its off. So i made him try tekkit. Website works fine but as soon he tried to log-in with the minecraft account. He gets that https://cdn.discordapp.com/attachments/313262599787642882/551720446316511232/unknown.png
#223 [05:00] <Andrio> Guest25408, so this is after you enter your payment information?
#224 [05:00] <Guest25408> yeah
#225 [05:01] <DemonicWare> Well if i go to parental control in windows 10 it doesnt say enable or disable. Is there a change to have been activated automaticly?
#226 [05:01] <Andrio> Guest25408, how are you trying to pay?
#227 [05:01] <Guest25408> visa
#228 [05:01] <SailorMoon_> My problem is my launcher wont show up wwhen i click the launcher icon, by the way im using Mac, Please help!
#229 [05:02] <Andrio> Guest25408, are you in the United States?
#230 [05:02] <Guest25408> no
#231 [05:03] <Andrio> Guest25408, your Visa card wasn't issued in the US, right?
#232 [05:03] <DemonicWare> Mojang Support works tho
#233 [05:04] <Guest25408> yyeah it wasnt
#234 [05:04] <SailorMoon_> I have been here for longer, I'd like to wait no more, Please help.
#235 [05:04] <Andrio> Guest25408, try asking your bank about it
#236 [05:04] <Guest25408> ok
#237 [05:04] <urielsalis> Guest25408, might I ask what bank is it?
#238 [05:04] <Guest25408> suncorp
#239 [05:05] <urielsalis> Guest25408, thanks
#240 [05:05] <Guest25408> whys that
#241 [05:05] <urielsalis> Guest25408, im compiling a list of banks that have issues while buying the game
#242 [05:05] <Guest25408> ok
#243 [05:06] <SailorMoon_> My problem is my launcher wont show up when i click the launcher icon, by the way im using Mac, Ive been waiting already for 10 minutes, not trying to be disrespectful.
#244 [05:07] <Andrio> Unfortunately I'm not very familiar with Macs; hopefully you can find someone who is soon
#245 [05:07] <SailorMoon_> Not a problem sir, whatever floats your boat!
#246 [05:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#247 [05:08] <SailorMoon_> Is anybody familiar with Macs?
#248 [05:09] * Carlcs [webchat@176.50.180.140] has quit. (Quit: webchat.esper.net)
#249 [05:09] <urielsalis> SailorMoon_, the only thing I can think of is trying a reinstall
#250 [05:09] <SailorMoon_> Okay ill see
#251 [05:09] <urielsalis> SailorMoon_, that or pressing Shift+Command+Option+Power to reset the SMC
#252 [05:10] <SailorMoon_> Thanks for your help, Ill try
#253 [05:12] * chri73m2 [webchat@46-117-206-58.bb.netvision.net.il] has joined #minecrafthelp
#254 [05:13] * SailorMoon_ [webchat@85.91.154.38] has quit. (Quit: webchat.esper.net)
#255 [05:14] * XxDonutheadxX [webchat@cpc111755-lutn13-2-0-cust532.9-3.cable.virginm.net] has joined #minecrafthelp
#256 [05:15] <XxDonutheadxX> I am trying to play on multiplayer servers with my friends, however, even if the IP address i completely correct, i cannot play
#257 [05:15] * Haneulnang [webchat@14.7.32.164] has joined #minecrafthelp
#258 [05:16] <chri73m2> hello, I have run into a problem with migrating my old minecraft premium account, to a new mojang account. I wanted to play realms with my friends, and when i logged on minecraft with old account (username and password) it told me to migrate the account to a mojang account. However, when I tried to do that, i ran into a problem as I can't rememb
#259 [05:16] <chri73m2> er which email i used to make my old minecraft account. I remember my username and password (as i successfully logged onto the game) but I can't migrate it as I can't remember which email i used. Therefore i wanted to ask if there is a way to migrate the account only using the information I know (username and password)
#260 [05:17] <XxDonutheadxX> are any staff even online right now?
#261 [05:17] <Haneulnang> hi there i want login minecraft but it's say server error but i don't know how i can Resolve this problem
#262 [05:17] * Marthy [webchat@D97B9788.cm-3-4c.dynamic.ziggo.nl] has joined #minecrafthelp
#263 [05:18] <Andrio> XxDonutheadxX, can you join mctest.ae97.net?
#264 [05:18] <Andrio> chri73m2, try each of your email addresses.
#265 [05:18] <Andrio> Haneulnang, is that all it says?
#266 [05:18] <Haneulnang> what's mean
#267 [05:18] <Marthy> i have a failed to connect to sever between my ubuntu server and my windows java connection
#268 [05:19] <Andrio> Marthy, are they on the same LAN?
#269 [05:19] <Marthy> yes one on 5ghz and the other on cable
#270 [05:19] <Haneulnang> i changed my internet company
#271 [05:20] <DemonicWare> Andrio So the problem is 100% on pc because he can get into the website with his phone thats connected to the router
#272 [05:20] <Haneulnang> i guess my ip addess changed
#273 [05:20] <XxDonutheadxX> Andrio I cannot connect to this server
#274 [05:20] <Andrio> XxDonutheadxX, what happened?
#275 [05:20] <Andrio> Marthy, what error message do you get?
#276 [05:21] <Haneulnang> I'm blocked after moved residence. How I can accept to minecraft again?
#277 [05:21] <XxDonutheadxX> I entered the IP address you gave me, and after trying to connect, it simply said can't connet to server
#278 [05:22] <Marthy> io.netty.chane;.abstractchannel$annotatedconnectexception: connection timed out: no further information
#279 [05:22] <Andrio> XxDonutheadxX, what version of Minecraft is that?
#280 [05:22] <XxDonutheadxX> 1.13.2
#281 [05:22] <Andrio> Marthy, does your Ubuntu server have a firewall on it?
#282 [05:23] <Andrio> ??> XxDonutheadxX tools/HJT
#283 [05:23] <Absol> XxDonutheadxX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#284 [05:23] <Absol> XxDonutheadxX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#285 [05:23] <Marthy> idk because its on a ubuntu server variant of ubuntu thats is running the mc server
#286 [05:24] <Andrio> hm
#287 [05:24] <Marthy> its a big machine running esxi
#288 [05:27] <XxDonutheadxX> my dad won't let me run it as administrator because of the name
#289 [05:27] <Andrio> XxDonutheadxX, run it not as admin then
#290 [05:27] * Haneulnang [webchat@14.7.32.164] has quit. (Quit: webchat.esper.net)
#291 [05:27] <Andrio> Also, we guarantee that HijackThis is safe. You can look it up on Wikipedia as well
#292 [05:28] <DemonicWare> @Andrio still working here
#293 [05:28] <XxDonutheadxX> here ya gohttps://paste.ubuntu.com/p/8j2QxvmyKW/
#294 [05:28] <DemonicWare> So he didnt have windows 10 activated trying to activate and trying again now
#295 [05:29] * chri73m2 [webchat@46-117-206-58.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#296 [05:29] <Greymagic27> XxDonutheadxX, All that comes up in your HJT scan is discord, it shouldn't cause that sort of issue, I'd like you to run a malware scan to make sure it's not missing anything
#297 [05:29] <Greymagic27> ??> XxDonutheadxX av/adwcleaner
#298 [05:30] <Absol> XxDonutheadxX: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#299 [05:30] <Absol> XxDonutheadxX: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#300 [05:31] <DemonicWare> Okay he activated and restarted and now shows as an adult in the parental control
#301 [05:33] <XxDonutheadxX> My dad wouldn't enter the admin password to do the setup, will windows defender be fine?
#302 [05:35] <Greymagic27> XxDonutheadxX, No. It needs to be adwcleaner. ADWCleaner was bought and now is ran by malwarebytes. It's perfectly safe and trustworthy
#303 [05:35] * Vn0m_666 [webchat@laubervilliers-656-1-63-31.w82-127.abo.wanadoo.fr] has joined #minecrafthelp
#304 [05:35] <Vn0m_666> hello i don't receive the email for the new password can someone pls help me ??
#305 [05:35] <Greymagic27> ??> Vn0m_666 account/send-email
#306 [05:35] <Absol> Vn0m_666: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#307 [05:35] <Absol> Vn0m_666: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#308 [05:36] <XxDonutheadxX> my dad still won't let me
#309 [05:37] <XxDonutheadxX> why does it have to be adwcleaner?
#310 [05:37] <Greymagic27> XxDonutheadxX, Here are two wiki pages on malwarebytes and adwcleaner to convince your dad: http://malware.wikia.com/wiki/AdwCleaner // https://en.wikipedia.org/wiki/Malwarebytes
#311 [05:37] <Greymagic27> XxDonutheadxX, Because adwcleaner detects things that defender won't
#312 [05:38] <XxDonutheadxX> the reason he won't let me is purely because I already have windows defender
#313 [05:39] <Vn0m_666> omg
#314 [05:39] <XxDonutheadxX> and that says 0 threats found and 45347 files scanned
#315 [05:39] <Greymagic27> XxDonutheadxX, Windows defender won't detect most things that adwcleaner will. It's one of the best malware and adware detection softwares
#316 [05:39] <XxDonutheadxX> oh
#317 [05:40] <Greymagic27> Vn0m_666, You don't need to login to send an email using that form
#318 [05:41] * DoctorGoat [webchat@adsl-58.79.107.82.tellas.gr] has quit. (Quit: webchat.esper.net)
#319 [05:44] <Marthy> cab anyone help me further with my connection issue ?
#320 [05:44] <DemonicWare> Absol Disabling IPV6 seems to made it work lol
#321 [05:45] * eric [webchat@c-9f84225c.05-1041-7570702.bbcust.telenor.se] has joined #minecrafthelp
#322 [05:45] <eric> i want to go in to my old minecraft account but it doesnt work
#323 [05:45] <Greymagic27> eric, Hey, what do you mean by it doesn't work?
#324 [05:46] <eric> i cant log in
#325 [05:46] <Greymagic27> eric, Does it give you any message?
#326 [05:46] <eric> it says invalid password something like that
#327 [05:47] <Greymagic27> eric, have you tried restting the password?
#328 [05:47] <eric> but can i do something to get my minecraft account back
#329 [05:47] <eric> the thing is that i cant log in to my old mail
#330 [05:47] <Greymagic27> eric, You can try resetting the password here: https://account.mojang.com/password
#331 [05:47] <Greymagic27> eric, In that case you will need to email mojang
#332 [05:47] <Greymagic27> ??> eric account/send-email
#333 [05:47] <Absol> eric: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#334 [05:47] <Absol> eric: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#335 [05:47] <eric> ok
#336 [05:48] <eric> but i dont have a transaction id or gift card it was a long time ago i got minecraft
#337 [05:48] <Greymagic27> eric, Ask them for alternate verification methods
#338 [05:49] <eric> i already mail them
#339 [05:49] <Greymagic27> eric, In that case you'll need to wait for a reply. See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#340 [05:50] * Ed [webchat@host86-165-51-157.range86-165.btcentralplus.com] has joined #minecrafthelp
#341 [05:51] <Ed> I can not login in the minecraft launcher as it says could not connect to server
#342 [05:51] * eric [webchat@c-9f84225c.05-1041-7570702.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#343 [05:51] <Greymagic27> ??> Ed tools/hjt
#344 [05:51] <Absol> Ed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#345 [05:51] <Absol> Ed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#346 [05:53] <Ed> is there any other fix apart from that way?
#347 [05:53] * DemonicWare [webchat@ip231-0-45.optilangr.com] has quit. (Quit: webchat.esper.net)
#348 [05:53] <Greymagic27> Ed, This tool will list the running processes on your computer so we can find the offending ones. It's perfectly safe and open source
#349 [05:54] <Ed> ok
#350 [05:54] <Ed> how can i see manually?
#351 [05:54] <Greymagic27> Ed, You could use control panel and list every program, but this tool is much easier as it creates a list of them very quickly as well
#352 [05:57] <Ed> how do i do that
#353 [05:57] <XxDonutheadxX> Dad: Looked at the PC and it's not that; looks like a network issue. I'll look into it more later. Thanks
#354 [05:57] <Greymagic27> Ed, Follow the hijackthis steps
#355 [05:58] <Greymagic27> XxDonutheadxX, I can help you, I just need you to follow my instructions. There is also another cause for the error which we can go through
#356 [05:58] <Ed> yes
#357 [05:59] * XxDonutheadxX [webchat@cpc111755-lutn13-2-0-cust532.9-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#358 [05:59] <Greymagic27> XxDonutheadxX, Would you like to go through another cause of your issue?
#359 [05:59] <Greymagic27> I guess not O.o
#360 [06:00] <Ed> i ot a log file now what?
#361 [06:00] <Greymagic27> ??> Ed paste
#362 [06:00] <Absol> Ed: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#363 [06:03] <Ed> https://paste.gg/p/anonymous/20c136caa3064440a9ef4360f5c1d9e5
#364 [06:03] <Ed> here
#365 [06:04] <Greymagic27> ??> Ed info/mcleaks
#366 [06:04] * bigboi [webchat@customer-145-14-118-157.stosn.net] has joined #minecrafthelp
#367 [06:04] <Absol> Ed: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#368 [06:04] <Absol> Ed: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#369 [06:04] <Greymagic27> ??> Ed win/hosts/edit
#370 [06:04] <bigboi> hekki
#371 [06:04] <Absol> Ed: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#372 [06:04] <Absol> Ed: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#373 [06:04] <bigboi> can someone help me?
#374 [06:04] <Greymagic27> bigboi, Hey, sure thing. What's the issue?
#375 [06:05] <Ed> now waht
#376 [06:05] <Greymagic27> Ed, Remove any entry containing the word Mojang Once you've done that safe the file and change your password. Then load up minecraft and remove mcleaks.
#377 [06:05] <bigboi> I am trying to migrate my account. I put in the same email and the exact name and password. it claims that one of them is wrong and then i ask for a reset of my password as I am 100 percent sure those are correct but the password i can not be entirely sure. i dont get the email to reset my password and it is frustrating me
#378 [06:06] <Greymagic27> ??> bigboi account/send-email
#379 [06:06] <Absol> bigboi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#380 [06:06] <Absol> bigboi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#381 [06:06] <Ed> ok
#382 [06:06] <Ed> i canloin
#383 [06:06] <Ed> i can login
#384 [06:06] <Ed> should i still chane my password ?
#385 [06:06] <Greymagic27> Ed, Did you remove the entries from your host file, then remove the mcleaks tool. Then change your password?
#386 [06:06] <Ed> and how do i know mcleaks is removed?
#387 [06:07] <bigboi> Greymagic27 wdym?
#388 [06:07] <Greymagic27> Ed, Uninstall the mcleaks program via control panel
#389 [06:07] <Greymagic27> bigboi, You need to email mojang, use the email info I sent above
#390 [06:07] <bigboi> ok thanks
#391 [06:07] <Greymagic27> bigboi, Your welcome. Good luck!
#392 [06:07] <Ed> mcleaks is not there
#393 [06:08] <Greymagic27> Ed, Move the program to your bin and then empty your bin
#394 [06:08] <bigboi> Greymagic27 oh yeah i already emailed them with that form
#395 [06:08] <Ed> it is not anywhere
#396 [06:08] <bigboi> i just wait then
#397 [06:08] <Greymagic27> bigboi, Then you'll need to wait for a reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#398 [06:08] <bigboi> very cool
#399 [06:08] <Ed> i can not find the program
#400 [06:08] <Greymagic27> Ed, Move onto the next step then, change your password and then load up minecraft
#401 [06:08] <Ed> ok
#402 [06:10] <Ed> ok thank you for your help
#403 [06:10] <Ed> it worked
#404 [06:10] <Greymagic27> Ed, Great, you can now enjoy minecraft. Just remember to change your password and not use mcleaks ever again
#405 [06:11] <Ed> ok thanks
#406 [06:11] * Ed [webchat@host86-165-51-157.range86-165.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#407 [06:19] * Lord_of_Life_ [~Lord@46.217.166.225] has joined #minecrafthelp
#408 [06:22] * Summer [webchat@ai126151079104.55.access-internet.ne.jp] has joined #minecrafthelp
#409 [06:22] * Lord_of_Life [~Lord@77.28.163.6] has quit. (Ping timeout: 183 seconds)
#410 [06:22] <Summer> Hello, you can not upgrade your account to premium.Please help me.
#411 [06:23] <Greymagic27> Summer, Do you mean that you can't migrate your account?
#412 [06:26] <Summer> Greymagic27<Yes!
#413 [06:26] <Greymagic27> Summer, When you try to migrate it, does it display any message?
#414 [06:28] <Summer> Greymagic27<It is said that the password and user name are different.
#415 [06:28] <Summer> But the game has been purchased in the past, I have played
#416 [06:28] <Greymagic27> ??> Summer account/send-email
#417 [06:28] <Absol> Summer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [06:28] <Absol> Summer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#419 [06:33] <Summer> Ok, thank you. I sent an e-mail here yesterday. I'm waiting.
#420 [06:33] <Greymagic27> Summer, Alright, you'll need to wait for a reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#421 [06:34] * xeno [webchat@5e0d917c.bb.sky.com] has joined #minecrafthelp
#422 [06:34] <xeno> hi
#423 [06:34] <Greymagic27> xeno, Hey, how can we help?
#424 [06:34] <xeno> Im getting a Io netty error when trying to connect to my server
#425 [06:34] <Greymagic27> xeno, What's the exact error?
#426 [06:34] * krissch [webchat@ip-5-186-122-49.cgn.fibianet.dk] has joined #minecrafthelp
#427 [06:35] <xeno> io.netty.channel.abstractchannel$annotatedconnectexception: no further inforrmation
#428 [06:35] <Greymagic27> xeno, Does it just happen with this one server?
#429 [06:36] <xeno> yeah
#430 [06:36] <Greymagic27> xeno, What is the servers IP?
#431 [06:36] <xeno> Xenobrae.1337srv.com
#432 [06:36] <Greymagic27> It pings fine, try disabiling your firewall and then see if you can connect
#433 [06:37] <xeno> i tried it isnt letting me
#434 [06:37] <Greymagic27> xeno, What's it saying?
#435 [06:38] <xeno> its saying Connecting to server then after about a minute it comes up with the netty error
#436 [06:38] <Greymagic27> xeno, I meant what is it saying when you try to disable your firewall
#437 [06:39] <xeno> It doesnt say anything
#438 [06:40] <Greymagic27> xeno, Ok. Disable your firewall then try and connect to the server
#439 [06:40] <xeno> same error
#440 [06:40] <Greymagic27> xeno, Let's check if anything external could be the cause for your error:
#441 [06:40] <Greymagic27> ??> xeno tools/hjt
#442 [06:40] <Absol> xeno: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#443 [06:40] <Absol> xeno: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#444 [06:41] <xeno> It isnt just me thats having the issue either
#445 [06:41] <Greymagic27> xeno, In that case it could just be the server, Let me try connecting to it quickly
#446 [06:44] <Greymagic27> xeno, Hmm. I'm not getting the error. Can you do that hijackthis scan for me?
#447 [06:46] <xeno> Done system scan
#448 [06:46] <Greymagic27> xeno, After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#449 [06:47] <xeno> https://paste.ubuntu.com/p/GdFX4DPwTS/
#450 [06:48] <Greymagic27> xeno, Can you uninstall hamachi and then see if the issue continues?
#451 [06:48] * frostyjamess [webchat@216-167-232-176.eastlink.ca] has joined #minecrafthelp
#452 [06:48] <xeno> ok
#453 [06:48] <frostyjamess> can someone please help me?
#454 [06:48] <Greymagic27> frostyjamess, Sure thing! How can we help?
#455 [06:48] <frostyjamess> Let me explain the situation.
#456 [06:49] <frostyjamess> So basically starting yesterday morning around 10AM EST, my minecraft started acting up
#457 [06:49] <Summer> Sorry,I have another question. Should I wait for a reply from Mojang even if I do not receive the password reset mail?
#458 [06:50] <frostyjamess> Basically, every server is working except for one, I contacted the owners and they said console says it's my problem, and when I join it goes to Loading Terrain for 10 seconds and then does disconnected.
#459 [06:50] <Greymagic27> Summer, Yea, they will be able to sort out your issue :)
#460 [06:50] <Greymagic27> frostyjamess, Do you know the IP for the server?
#461 [06:50] <frostyjamess> Yeah
#462 [06:50] <Greymagic27> frostyjamess, Can I have it?
#463 [06:50] <frostyjamess> Where do I give it?
#464 [06:51] <Greymagic27> frostyjamess, If you don't feel safe posting it here, you can PM me
#465 [06:52] <frostyjamess> done
#466 [06:52] <Summer> Well then I will wait for a reply. Thank you very much for listening to the question! ;)
#467 [06:52] <Greymagic27> frostyjamess, The server pings alright, can you do a speedtest on http://speedtest.net/
#468 [06:52] <Greymagic27> Summer, Your welcome!
#469 [06:52] <frostyjamess> Will try
#470 [06:53] <frostyjamess> 32 ping
#471 [06:53] <Greymagic27> frostyjamess, I'm more interested in the download speed
#472 [06:53] <frostyjamess> 20.44 MPBS
#473 [06:53] <Greymagic27> frostyjamess, I think we can rule out an internet problem then.
#474 [06:53] <Greymagic27> ??> frostyjamess launcher/log
#475 [06:53] <Absol> frostyjamess: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#476 [06:53] <frostyjamess> what's that?
#477 [06:54] <Greymagic27> I'd like to see if the log displays any information when you disconnect
#478 [06:55] <frostyjamess> I'm working on it
#479 [06:57] <frostyjamess> pmed it
#480 [06:58] * Sean [webchat@79.97.156.219] has joined #minecrafthelp
#481 [06:58] <xeno> No it didnt work Grey
#482 [06:59] <Greymagic27> xeno, Hmm. I'm not that experienced on server problems. Do you mind waiting for a more senior helper to come online?
#483 [06:59] <xeno> no prob
#484 [07:00] <frostyjamess> https://paste.ubuntu.com/p/5z7HzmcsMv/
#485 [07:00] <Sean> hi my realms isnt working its saying no subject alternative DNS name matching, can anyone help?
#486 [07:00] <Greymagic27> frostyjamess, It says timed out which would indicate an internet problem, as I said to xeno. I'm not that good at server problems. Do you also mind waiting for another helper?
#487 [07:02] <Andrio> ??> Sean tools/HJT
#488 [07:02] <Absol> Sean: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#489 [07:02] <Absol> Sean: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#490 [07:02] <Sean> ok ill try
#491 [07:02] <frostyjamess> Ok, but I have restarted my PC, My Router, My Minecraft, and even turned off my WiFI ON pc
#492 [07:04] * Sean [webchat@79.97.156.219] has quit. (Quit: webchat.esper.net)
#493 [07:05] <Greymagic27> xeno, Do you have any VPNS running?
#494 [07:05] <xeno> Nah i already tried disabling it
#495 [07:05] <Greymagic27> Even zenmate?
#496 [07:06] <xeno> Yeah
#497 [07:06] <xeno> Not running in background processes in task manager
#498 [07:07] <Greymagic27> xeno, I've got to pop off now, Hopefully someone can jump in
#499 [07:08] <xeno> Okay
#500 [07:08] <xeno> Cya
#501 [07:16] * Ashisfire [webchat@c-73-45-16-2.hsd1.il.comcast.net] has joined #minecrafthelp
#502 [07:17] * FeLdo09 [webchat@host26-119-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#503 [07:17] <Ashisfire> im trying to log in to a mode but it is not working
#504 [07:19] <FeLdo09> Hi i have a problem with regard to the demo version of the game, I received a code, once entered, ' Mojang ' says I own the game but it makes me start only the demo
#505 [07:19] * Ashisfire [webchat@c-73-45-16-2.hsd1.il.comcast.net] has quit. (Client Quit)
#506 [07:20] <Andrio> FeLdo09, did you choose a profile name?
#507 [07:21] <FeLdo09> Yes I chose it
#508 [07:22] <Andrio> FeLdo09, what is it?
#509 [07:22] * xeno [webchat@5e0d917c.bb.sky.com] has quit. (Quit: webchat.esper.net)
#510 [07:22] <FeLdo09> FeLdo09
#511 [07:23] <Andrio> FeLdo09, try logging out of the launcher and back in. Also, make sure you're using the official launcher from minecraft.net
#512 [07:24] <FeLdo09> ok
#513 [07:28] <Greymagic27> frostyjamess, Try reducing your view distance, it may work
#514 [07:28] <FeLdo09> Thanks, I went out and returned and now it goes.
#515 [07:31] <frostyjamess> How?
#516 [07:31] <Greymagic27> frostyjamess, Load up minecraft, go into video settings
#517 [07:31] <frostyjamess> mk
#518 [07:31] <Greymagic27> Then you should see a slider called 'view distance' or 'render distance' or something along those lines
#519 [07:32] <frostyjamess> still didnt work
#520 [07:32] <Greymagic27> frostyjamess, I'm out of ideas, sorry that I couldn't get it working
#521 [07:34] <tyteen4a03> Greymagic27: done a traceroute?
#522 [07:35] <Greymagic27> tyteen4a03, I
#523 [07:35] <Greymagic27> I've got no clue what that is :P
#524 [07:35] <tyteen4a03> ??> frostyjamess win/cmd
#525 [07:35] <Absol> frostyjamess: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#526 [07:35] <tyteen4a03> Greymagic27: look it up
#527 [07:35] <tyteen4a03> frostyjamess: server IP Please?
#528 [07:35] <Greymagic27> inizicraft.net
#529 [07:36] <tyteen4a03> frostyjamess: in the command prompt, enter this command and press Enter: `tracert inizicraft.net`
#530 [07:46] * Marthy [webchat@D97B9788.cm-3-4c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#531 [08:05] * James [webchat@cpc89604-cove14-2-0-cust72.3-1.cable.virginm.net] has joined #minecrafthelp
#532 [08:06] <James> Making a server and I came onto an error. This is the log: https://paste.ubuntu.com/p/JGSxZRHsgT/
#533 [08:06] <Greymagic27> ??> James tools/hjt
#534 [08:06] <Absol> James: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#535 [08:06] <Absol> James: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#536 [08:07] <James> Here you go: https://paste.ubuntu.com/p/fQnHYcXVtm/
#537 [08:07] <Greymagic27> James, Can you try adding this to the JVM arguments? -Djava.net.preferIPv4Stack=true
#538 [08:08] <James> Could you tell me how? because I'm trying to make a server and I don't really know how to add it
#539 [08:09] <Greymagic27> I don't actully know where the server JVM arguments go :P hang on
#540 [08:10] <James> I've tried to do it through a .bat file but the -Djava argument doesn't work
#541 [08:10] <Greymagic27> James, I'm sorry but I don't know enough about servers to help you further
#542 [08:11] <James> That's alright, should i wait for someone else?
#543 [08:11] <Greymagic27> James, If you could, that would be great
#544 [08:11] <tyteen4a03> James: a second
#545 [08:13] <tyteen4a03> ??> James av/adwcleaner
#546 [08:13] <Absol> James: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#547 [08:13] <Absol> James: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#548 [08:13] <tyteen4a03> James: also, are you using the official server software?
#549 [08:13] <James> yh
#550 [08:14] * James [webchat@cpc89604-cove14-2-0-cust72.3-1.cable.virginm.net] has joined #minecrafthelp
#551 [08:14] <James> tyteen4a03 Sorry about that browser just closed
#552 [08:15] <tyteen4a03> ??> James av/adwcleaner
#553 [08:15] <Absol> James: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#554 [08:15] <Absol> James: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#555 [08:15] * James [webchat@cpc89604-cove14-2-0-cust72.3-1.cable.virginm.net] has quit. (Client Quit)
#556 [08:16] * James [webchat@cpc89604-cove14-2-0-cust72.3-1.cable.virginm.net] has joined #minecrafthelp
#557 [08:16] <James> tyteen4a03 I've done the restart
#558 [08:17] <tyteen4a03> ??> James av/malwarebytes
#559 [08:17] <Absol> James: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#560 [08:17] <Absol> James: Download it here: https://www.malwarebytes.org/
#561 [08:17] <Absol> James: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#562 [08:19] <tyteen4a03> ??> frostyjamess win/cmd
#563 [08:19] <Absol> frostyjamess: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#564 [08:19] <tyteen4a03> frostyjamess: in the command prompt, enter this command and press Enter: `tracert inizicraft.net`
#565 [08:20] <James> tyteen4a03 Yh i've done the malwarebytes scan
#566 [08:21] <tyteen4a03> James: try the server again
#567 [08:21] <frostyjamess> tyteen. now what?
#568 [08:21] <frostyjamess> it says request timed out
#569 [08:21] <tyteen4a03> frostyjamess: let it run, copy its content and paste it on paste.ubuntu.com
#570 [08:22] <frostyjamess> let it finish and then copy it?
#571 [08:22] <James> tyteen4a03 Same error https://paste.ubuntu.com/p/3qWyNY4hXV/
#572 [08:22] <tyteen4a03> frostyjamess: yes
#573 [08:23] <tyteen4a03> James: what does your server.properties look like?
#574 [08:23] <James> tyteen4a03 https://paste.ubuntu.com/p/fyJvSs2mwg/
#575 [08:23] <frostyjamess> https://paste.ubuntu.com/p/cXGd2FYxX4/
#576 [08:23] <frostyjamess> there you go.
#577 [08:23] <tyteen4a03> James: looks OK;
#578 [08:23] <tyteen4a03> ??> James win/profile
#579 [08:24] <Absol> James: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#580 [08:24] <Absol> James: Please create a new user profile (a computer user, not a new Minecraft account), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#581 [08:24] <tyteen4a03> frostyjamess: not seeing anything wrong there; can you do `tracert mctest.ae97.net`?
#582 [08:25] <frostyjamess> and copy it?
#583 [08:25] <James> tyteen4a03 It's probably the system, since it's not working I'll just stop and try on a different system. Thank you for your time
#584 [08:26] <tyteen4a03> James: sure
#585 [08:26] <tyteen4a03> frostyjamess: yes
#586 [08:27] <frostyjamess> Windows and R right?
#587 [08:28] <tyteen4a03> frostyjamess: yes
#588 [08:28] <frostyjamess> its putting it together rn
#589 [08:30] <frostyjamess> https://paste.ubuntu.com/p/v36XVhrmP8/
#590 [08:30] <frostyjamess> there
#591 [08:31] <tyteen4a03> frostyjamess: looks alright; sounds like you need to talk to your ISP why it just stopped working
#592 [08:31] <frostyjamess> what is ISP
#593 [08:31] <frostyjamess> also, every other server works
#594 [08:31] <tyteen4a03> ??> frostyjamess isp
#595 [08:31] <Absol> frostyjamess: Internet Service Provider. A company which provides access to the Internet.
#596 [08:32] <frostyjamess> they wouldn't understand minecraft, also every other thing works, no joke, its just that server and all of my hard work is on it
#597 [08:32] <tyteen4a03> frostyjamess: they understand more than you think
#598 [08:33] <tyteen4a03> remind me to add DuetDisplay to incompatible software list
#599 [08:34] <frostyjamess> what would I ask them? so I get a feel for what to do.
#600 [08:35] <tyteen4a03> frostyjamess: exactly what you told us; Minecraft can't connect to this server and this server only, show them the traceroute
#601 [08:35] <frostyjamess> I can't really show them a traceroute if its on the phone
#602 [08:36] <tyteen4a03> frostyjamess: they can access links surely?
#603 [08:36] <frostyjamess> Okay so my brother is an I.T Expert, work's at a mine, If he is unable to figure it out I will contact them, and yes, probably
#604 [08:42] * Casper [webchat@85.191.191.249] has joined #minecrafthelp
#605 [08:43] <Casper> Hello?
#606 [08:43] * FraglieBacon75 [webchat@172.56.20.98] has joined #minecrafthelp
#607 [08:43] <FraglieBacon75> hi
#608 [08:43] <Greymagic27> Casper, FraglieBacon75 Hey, how can we help?
#609 [08:43] * Casper is now known as Guest26077
#610 [08:43] * edgaru [webchat@85-222-121-126.dynamic.chello.pl] has joined #minecrafthelp
#611 [08:43] <Guest26077> Right
#612 [08:43] <Guest26077> so
#613 [08:43] <edgaru> io.nnetty.chanel...
#614 [08:44] <Guest26077> I want to change the email on my account, but i don't have acess to either the current email or the Transaction ID
#615 [08:44] <FraglieBacon75> I cant Log on to mine Account and i try reset password but i Not get the email
#616 [08:44] * Guest26077 [webchat@85.191.191.249] has quit. (Client Quit)
#617 [08:44] <Greymagic27> Guest26077, If you know the security questions you maybe able to reset your email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#618 [08:44] <Greymagic27> ??> FraglieBacon75 account/send-email
#619 [08:44] <Absol> FraglieBacon75: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#620 [08:44] <Absol> FraglieBacon75: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#621 [08:45] <FraglieBacon75> i did it been 2 month and no relpy XD
#622 [08:45] <Greymagic27> FraglieBacon75, Do you know the exact date?
#623 [08:46] <Greymagic27> That you sent the email*
#624 [08:46] <FraglieBacon75> Feb 14, 2019
#625 [08:47] <Greymagic27> They are replying to cases sent on the 6th
#626 [08:47] <Greymagic27> You'll get a reply soon
#627 [08:47] <FraglieBacon75> ok thx u
#628 [08:47] * FraglieBacon75 [webchat@172.56.20.98] has quit. (Client Quit)
#629 [08:51] * tobias [webchat@cpc109171-sotn14-2-0-cust175.15-1.cable.virginm.net] has joined #minecrafthelp
#630 [08:52] <tobias> hello! I am getting this error after trying to run the newest version on macOS mojave The game crashed whilst mouseclicked event handler
#631 [08:52] <tobias> Error: java.lang.NoClassDefFoundError: Could not initialize class sun.net.www.protocol.https.DelegateHttpsURLConnection
#632 [08:52] <tobias> I can send a full crash report aswell
#633 [08:53] <tobias> ive updated my java, got no antivirus, so im abit stumped.
#634 [08:53] <Greymagic27> tobias, Send the full crash report using paste.ubuntu.com
#635 [08:53] <tobias> all done, do i send the link?
#636 [08:54] <tobias> https://paste.ubuntu.com/p/jVcr8mt8K7/
#637 [08:54] <Greymagic27> ??> tobias tools/hjt
#638 [08:54] <Absol> tobias: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#639 [08:54] <Absol> tobias: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#640 [08:55] <tobias> okay, cheers
#641 [08:55] <tobias> Im on MacOS fyi
#642 [08:56] <Greymagic27> Ah, that is a problem. I don't know enough about macs to help you, sorry
#643 [08:56] <tobias> no worries man, does anybody?
#644 [08:56] * tobias [webchat@cpc109171-sotn14-2-0-cust175.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#645 [08:57] * tobias [webchat@cpc109171-sotn14-2-0-cust175.15-1.cable.virginm.net] has joined #minecrafthelp
#646 [08:57] <tobias> Sorry i crashed out before, can anyone help me with a minecraft on MacOS issue
#647 [08:59] * tobias [webchat@cpc109171-sotn14-2-0-cust175.15-1.cable.virginm.net] has quit. (Client Quit)
#648 [09:16] * Kevin7 [webchat@72-24-159-163.cpe.cableone.net] has joined #minecrafthelp
#649 [09:17] <Kevin7> How can I get minecraft to run on my computer?
#650 [09:17] * Kevin7 [webchat@72-24-159-163.cpe.cableone.net] has quit. (Client Quit)
#651 [09:25] * climarto [webchat@100.39.7.84.rev.sfr.net] has joined #minecrafthelp
#652 [09:27] <climarto> I can not connect to minecraft
#653 [09:27] <Greymagic27> climarto, Hey, what's the message it gives you?
#654 [09:27] <climarto> hey ! invalid password
#655 [09:28] <Greymagic27> climarto, Have you tried to reset your password/
#656 [09:28] <Greymagic27> ?*
#657 [09:28] <climarto> and I'd never migrate my account but i receive a mail that tell me that i did it ... and when I try to reset my password I don't receive any mail ...
#658 [09:29] <Greymagic27> ??> climarto account/send-email
#659 [09:29] <Absol> climarto: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#660 [09:29] <Absol> climarto: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#661 [09:29] <climarto> hum okay thanks !
#662 [09:30] * Caeden [webchat@mta-72-135-43-16.sw.rr.com] has joined #minecrafthelp
#663 [09:30] <Caeden> Umm, Hello?
#664 [09:31] <Greymagic27> Caeden, Hey, how can we help?
#665 [09:31] * Abdul [webchat@cpe-142-255-20-247.nyc.res.rr.com] has joined #minecrafthelp
#666 [09:31] <Abdul> I need help getting my account password.
#667 [09:32] <Greymagic27> Abdul, You can reset your password here:
#668 [09:32] <Greymagic27> ??> Abdul account/reset-password
#669 [09:32] <Caeden> i dont know if you can really help with this but, i downloaded the FTB pack, and it says that it cant open cause of the open.ogg
#670 [09:32] <Absol> Abdul: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#671 [09:32] <Absol> Abdul: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#672 [09:32] * climarto [webchat@100.39.7.84.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#673 [09:32] <Greymagic27> Caeden, Does this happen with vanilla minecraft?
#674 [09:32] <Caeden> no
#675 [09:32] <Caeden> vannila works fi e
#676 [09:32] <Caeden> *fine
#677 [09:33] <Greymagic27> Caeden, Let's do a quick check for any software that would cause this issue
#678 [09:33] <Greymagic27> ??> Caeden tools/hjt
#679 [09:33] <Absol> Caeden: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#680 [09:33] <Absol> Caeden: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#681 [09:35] * snkcat [webchat@host-92-3-176-199.as43234.net] has joined #minecrafthelp
#682 [09:35] <snkcat> I cant get my minecraft
#683 [09:35] <snkcat> It wont install
#684 [09:35] <Greymagic27> snkcat, Hey, Does it say anything when you try to install it?
#685 [09:35] <snkcat> yes
#686 [09:35] <Caeden> wait, im confused with this HyjackTHis stuff
#687 [09:35] <Greymagic27> snkcat, What does it say?
#688 [09:36] <snkcat> says
#689 [09:36] <snkcat> Unable to save download. idle1.ogg
#690 [09:36] <snkcat> Show more details
#691 [09:36] <Greymagic27> ??> snkcat tools/hjt
#692 [09:36] <Absol> snkcat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#693 [09:36] <Absol> snkcat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#694 [09:36] <Greymagic27> Caeden, Which bit are you stuck on?
#695 [09:36] <Caeden> give me one second actually
#696 [09:36] <Greymagic27> Caeden, Gotcha :)
#697 [09:39] <Caeden> so i did the scan, which part do i pput in the paste bin
#698 [09:39] <Abdul> Absol, i dont know the password to the email that I entered so I can not get the password reset email.
#699 [09:40] <Greymagic27> Caeden, After you did the scan, it should have opened a notepad file
#700 [09:40] <Greymagic27> ??> Abdul account/send-email
#701 [09:40] <Caeden> it did
#702 [09:40] <Absol> Abdul: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#703 [09:40] <Absol> Abdul: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#704 [09:40] <Greymagic27> Caeden, Copy everything from that notepad file onto paste.ubuntu.com
#705 [09:40] <Caeden> ok
#706 [09:41] <Abdul> Absol, I bought minecraft a long time ago so i dont have the transaction ID
#707 [09:41] <Greymagic27> Abdul, Ask for alternate verification methods
#708 [09:41] <Caeden> so now what? i pressed the "Paste!" button and it brought me to a page of what i pasted
#709 [09:42] <Greymagic27> Caeden, Copy the URL and paste it into this chat
#710 [09:42] <Caeden> ok
#711 [09:42] <Abdul> Greymagic27, thx
#712 [09:42] <Caeden> https://paste.ubuntu.com/p/3MYzQFjFVF/
#713 [09:43] <Greymagic27> ??> Caeden av/adwcleaner
#714 [09:43] <Absol> Caeden: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#715 [09:43] <Absol> Caeden: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#716 [09:43] <Greymagic27> As a sidenote webroot may cause login issues, if it does disable it
#717 [09:43] <Caeden> ok
#718 [09:44] * Caeden [webchat@mta-72-135-43-16.sw.rr.com] has quit. (Quit: webchat.esper.net)
#719 [09:45] <Abdul> thx for all the help guys
#720 [09:45] <Abdul> thx for all the help guys
#721 [09:45] * Abdul [webchat@cpe-142-255-20-247.nyc.res.rr.com] has left #minecrafthelp
#722 [09:46] * Caeden [webchat@mta-72-135-43-16.sw.rr.com] has joined #minecrafthelp
#723 [09:46] <Caeden> im back
#724 [09:46] <Greymagic27> Caeden, Welcome back. Give minecraft a shot now
#725 [09:46] <Caeden> okie dookie
#726 [09:48] * Ansh [webchat@37.228.243.78] has joined #minecrafthelp
#727 [09:48] <Ansh> hello
#728 [09:48] <Ansh> anyone there
#729 [09:48] <Greymagic27> Ansh, Hey! How can we help?
#730 [09:48] <Ansh> oh hi
#731 [09:49] <Caeden> im pretty sure its working, its downloading now, and i saw it go past the open.ogg thing
#732 [09:50] <Ansh> i have changed my email loads of times because my minecraft email is gone because i deleted it so i cant login and also i forgot my password
#733 [09:50] <Greymagic27> ??> Ansh account/send-email
#734 [09:50] <Absol> Ansh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#735 [09:50] <Greymagic27> Caeden, Great!
#736 [09:50] <Absol> Ansh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#737 [09:50] <Caeden> THANK YOU SO MUCH!!!!!!!! I would have been here for hours if it wernt for you!
#738 [09:51] <Greymagic27> Caeden, That's fine! I'm glad it's working
#739 [09:51] <Caeden> well im gonna go play some FTB now, Thank you, goodbye
#740 [09:51] <Ansh> the thing is i purchased minecraft a long time ago and im not sure if i have the transaction id.
#741 [09:51] <Greymagic27> Caeden, Bye, have fun
#742 [09:51] * Caeden [webchat@mta-72-135-43-16.sw.rr.com] has quit. (Quit: webchat.esper.net)
#743 [09:51] <Greymagic27> Ansh, Ask for alternate verification methods
#744 [09:52] <Ansh> umm how do i do that
#745 [09:52] <Ansh> hmmm
#746 [09:52] <Ansh> wait does minecraft take phone numbers when you purchase it
#747 [09:53] <Greymagic27> Ansh, No. In the email form you can write 'can I have alternate verification methods'
#748 [09:53] <Ansh> ohh
#749 [09:53] <Ansh> so i have to send another email
#750 [09:53] <Ansh> ok
#751 [09:53] <Ansh> thanks
#752 [09:54] <Ansh> im going to send another email and im going to keep this tab open for now if thats ok.
#753 [09:54] <Greymagic27> Ansh, That's fine
#754 [09:54] <Ansh> thanks
#755 [10:01] * Derek [webchat@cpe-75-185-68-66.cinci.res.rr.com] has joined #minecrafthelp
#756 [10:05] <Ansh> thanks guys im going to leave now i will join if i need any help.
#757 [10:06] * Mtsu [webchat@c-69-249-10-38.hsd1.pa.comcast.net] has joined #minecrafthelp
#758 [10:07] <Mtsu> Minecraft 1.13.2 crashes at startup. Ay potential fixes?
#759 [10:07] <Mtsu> any*
#760 [10:07] <Greymagic27> ??> Mtsu launcher/log
#761 [10:07] <Absol> Mtsu: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#762 [10:11] <Derek> Hello! I am not able to start minecraft. I am using Ubuntu 14.04. I downloaded the official .deb from the web site. One thing I may have done wrong was to try yo install the .deb under the kids account which is a user account, not an administrator account. I'm not sure if that messed things up or not.
#763 [10:11] <Derek> After it did not work installing from the limited user account, I changed to the administrator account and repeated the process. I still received the same errors. I even tried to remove and re-install the package with no success. Errors are listed here: https://paste.gg/p/anonymous/88bba4fad62a4b46a07c936159839170
#764 [10:11] <Derek> Thanks in advance for your help!
#765 [10:12] * Andrew5 [webchat@97-95-160-214.dhcp.sgnw.mi.charter.com] has joined #minecrafthelp
#766 [10:13] * SonicTV_ [webchat@ip-109196059192.syrion.pl] has joined #minecrafthelp
#767 [10:13] <Andrew5> I am trying to regain access to my account but I am not receiving emails with a password reset link
#768 [10:14] <mattym> Derek, I believe you need Ubuntu 16.04 or higher. Or find a way to install the missing dependencies on your own.
#769 [10:14] <Greymagic27> ??> Andrew5 account/send-email
#770 [10:14] <Absol> Andrew5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#771 [10:14] <Absol> Andrew5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#772 [10:15] <Andrew5> I sent an email already was just trying to find a faster way if possible. If there is none or if it's possible that my account was closed that's what I was looking for
#773 [10:15] <SonicTV_> I have a problem. When i try to play it says: Error failed download file
#774 [10:16] <mattym> ??> SonicTV_ error/download
#775 [10:16] <Absol> SonicTV_: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#776 [10:16] <SonicTV_> thank you for help
#777 [10:17] * Dark172_ [webchat@170-150-94-248.trixnetwork.com.br] has joined #minecrafthelp
#778 [10:17] <Dark172_> Olá
#779 [10:17] <Derek> +mattym: OH! Ok. I will look into that. Do you know of an older version that I can download that might work?
#780 [10:17] <mattym> Derek, No, the problem I believe would lie with the launcher itself. Which only the current versions of are available.
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#782 [10:18] * marijno144 [webchat@ip4da4bce4.direct-adsl.nl] has joined #minecrafthelp
#783 [10:18] * marijno144 [webchat@ip4da4bce4.direct-adsl.nl] has quit. (Client Quit)
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#785 [10:19] <Derek> +mattym: Ok. I was thinking about upgrading anyway. Thanks again for your help!
#786 [10:20] * SonicTV_ [webchat@ip-109196059192.syrion.pl] has quit. (Quit: webchat.esper.net)
#787 [10:26] * Michael [webchat@94.197.120.44.threembb.co.uk] has joined #minecrafthelp
#788 [10:27] <Michael> Hello, I'm trying to reset my password but I'm not receiving any emails in my inbox or spam folder. Any suggestions?
#789 [10:27] <Greymagic27> ??> Michael account/send-email
#790 [10:27] <Absol> Michael: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#791 [10:27] <Absol> Michael: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#792 [10:27] <Michael> Okay thank you very much :)
#793 [10:28] * Michael [webchat@94.197.120.44.threembb.co.uk] has quit. (Client Quit)
#794 [10:32] * alf [webchat@p57BD5238.dip0.t-ipconnect.de] has joined #minecrafthelp
#795 [10:34] <alf> Can't open Wuhu Island Resort v.1.2 with minecraft
#796 [10:35] <mattym> alf, Contact the person that made the map.
#797 [10:36] <alf> Thanks!
#798 [10:41] * tofuhustle [webchat@152.238.104.184] has joined #minecrafthelp
#799 [10:42] <tofuhustle> I can not receive the verification email
#800 [10:43] * tofuhustle [webchat@152.238.104.184] has quit. (Client Quit)
#801 [10:57] * LilChungz [webchat@167-073-128-083.dynamic.caiway.nl] has joined #minecrafthelp
#802 [10:57] * hep23 [webchat@179.176.142.4.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#803 [10:57] * Monas [webchat@ip-88-152-14-191.hsi03.unitymediagroup.de] has joined #minecrafthelp
#804 [10:58] <hep23> I need help with my security answers
#805 [10:58] <Greymagic27> hep23, Hi. What's the issue with them?
#806 [10:58] <LilChungz> okay, i have to confirm that im a adult but i have to pay €0,10 with a creditcard but i dont have a creditcard
#807 [10:59] <hep23> I forgot the answers and can`t access the e-mail that I used to creat my account
#808 [11:00] <LilChungz> oh and i have account issues
#809 [11:00] <Monas> Hey there, I won't recieve any email after going through the "Forgot password" process. There are neither mails from Mojang in my inbox or spam folder. Does anybody has the same problem?
#810 [11:01] * Kassopeia [webchat@cpc123884-trow8-2-0-cust60.18-1.cable.virginm.net] has joined #minecrafthelp
#811 [11:02] <LilChungz> maybe u have to wait a few minutes?
#812 [11:03] <Monas> Thats what I thought, too. But no, no mails yet
#813 [11:03] <Kassopeia> hi
#814 [11:04] <Monas> I know, that I have an migrated Mojang account and I'm pretty sure, I used the right mail
#815 [11:06] <LilChungz> you can also have marked it as 'spam'
#816 [11:06] * Dawdle [webchat@cpc93826-hari18-2-0-cust1232.20-2.cable.virginm.net] has joined #minecrafthelp
#817 [11:07] * hep23 [webchat@179.176.142.4.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#818 [11:07] <Monas> What would be the consequence then ?
#819 [11:07] <tyteen4a03> ??> Monas account/email-missing
#820 [11:07] <Absol> Monas: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#821 [11:07] <Absol> Monas: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#822 [11:08] <Dawdle> games been freezing every time on the mojang screen, older versions will go past the mojang screen but freeze on the loading world screen
#823 [11:09] <tyteen4a03> ??> Dawdle tools/hjt
#824 [11:09] <Absol> Dawdle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#825 [11:09] <Absol> Dawdle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#826 [11:09] * Zeldamanze [webchat@c83-253-7-198.bredband.comhem.se] has joined #minecrafthelp
#827 [11:10] * mattw [webchat@88-106-19-217.dynamic.dsl.as9105.com] has joined #minecrafthelp
#828 [11:10] <mattw> hello?
#829 [11:10] <mattw> i have purchased minecraft before around 2010 using a talktalk email address, but the email address has been deactivated and no longer can login to that account.
#830 [11:11] * LilChungz [webchat@167-073-128-083.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#831 [11:11] <mattw> i cant recover the account since i dont have the transaction id
#832 [11:12] <Dawdle> https://paste.ubuntu.com/p/PDYBWtx7VP/
#833 [11:12] <Zeldamanze> I am having a problem when trying to log into my own minecraft server. I am getting the error message: io.netty.channel.abstractchannel$annotatedconnectexception Client is windows and host is ubuntu linux
#834 [11:13] * cheezyeen [webchat@46.188.202.62.dynamic.cgnat.res.cust.swisscom.ch] has joined #minecrafthelp
#835 [11:14] * Flash [webchat@192.214.102.195] has joined #minecrafthelp
#836 [11:14] <cheezyeen> hi, sorry for bothering, i seem not not be able to connect to my minecraft account, my password kept being false so i reset it, then the website told me to wait one hour and try again, i did and it still doesn't work
#837 [11:15] <Flash> Hey I don't have access to the email I used to sign up like 8 years ago, is there any way to recover my account and migrate on mojang?
#838 [11:17] * dragoff20 [webchat@cpc1-wisb2-2-0-cust62.know.cable.virginm.net] has joined #minecrafthelp
#839 [11:17] <Monas> Thanks tyteen4a03, but I am unable to change my account's email address at the moment. Seems that I have to log in, but that's what I am unable to do at the moment because I forgot my password
#840 [11:17] <tyteen4a03> Dawdle: a second
#841 [11:17] <tyteen4a03> Zeldamanze: we need the full error
#842 [11:17] * dragoff20 [webchat@cpc1-wisb2-2-0-cust62.know.cable.virginm.net] has quit. (Client Quit)
#843 [11:17] <tyteen4a03> ??> mattw account/send-email
#844 [11:17] <Absol> mattw: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#845 [11:17] <Absol> mattw: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#846 [11:17] <tyteen4a03> ??> mattw account/dibs
#847 [11:17] <tyteen4a03> Dawdle: uninstall: Razer Synapse
#848 [11:17] <tyteen4a03> Dawdle: then:
#849 [11:18] <tyteen4a03> ??> Dawdle av/adwcleaner
#850 [11:18] <Absol> Dawdle: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#851 [11:18] <Absol> Dawdle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#852 [11:19] * Dawdle [webchat@cpc93826-hari18-2-0-cust1232.20-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#853 [11:20] <cheezyeen> i have now reset my password twice and it is still not working
#854 [11:21] <cheezyeen> i was really hoping i could play on this sunday
#855 [11:22] <mattym> cheezyeen, You need to make sure you wait a full hour with no attempts to login or change the password at all from your network. That includes anyone else on the network.
#856 [11:23] * cheezyeen [webchat@46.188.202.62.dynamic.cgnat.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#857 [11:24] * Grondalez [webchat@i577B352E.versanet.de] has joined #minecrafthelp
#858 [11:24] <Grondalez> heyho everybody
#859 [11:25] * Zeldamanze [webchat@c83-253-7-198.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#860 [11:26] <Grondalez> i have lost my pw and request a new pw.
#861 [11:26] <Grondalez> but there is no email to change the password
#862 [11:27] <Monas> Hey Grondalez, I have the same problem :D But yet no solutions to it
#863 [11:27] <mattym> Monas, Contact Mojang as you were told.
#864 [11:28] <Grondalez> oh ha
#865 [11:28] <Grondalez> I have already contacted mojang and their confirmation email came to me
#866 [11:28] <Monas> Same here
#867 [11:29] <mattym> Then wait for them to respond.
#868 [11:32] * mattw [webchat@88-106-19-217.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#869 [11:34] * Dawdle [webchat@cpc93826-hari18-2-0-cust1232.20-2.cable.virginm.net] has joined #minecrafthelp
#870 [11:34] <Dawdle> just came here to say thanks, game works fine now ^-^
#871 [11:34] * Dawdle [webchat@cpc93826-hari18-2-0-cust1232.20-2.cable.virginm.net] has quit. (Client Quit)
#872 [11:35] * burgerbob1200 [webchat@c-73-151-128-66.hsd1.ca.comcast.net] has joined #minecrafthelp
#873 [11:36] * cheezyeen [webchat@46.188.202.62.dynamic.cgnat.res.cust.swisscom.ch] has joined #minecrafthelp
#874 [11:36] * burgerbob1200 [webchat@c-73-151-128-66.hsd1.ca.comcast.net] has quit. (Client Quit)
#875 [11:36] <cheezyeen> thank you, i waited an hour already and it didn't do much... i will wait again but if it still doesn't work then i don't know what to do
#876 [11:46] * Whiskk [webchat@cpe-107-184-78-111.socal.res.rr.com] has joined #minecrafthelp
#877 [11:47] <Whiskk> anyone here to help me?
#878 [11:47] * Whiskk [webchat@cpe-107-184-78-111.socal.res.rr.com] has quit. (Client Quit)
#879 [11:48] * EdgarS [webchat@177-144-180-150.user.vivozap.com.br] has joined #minecrafthelp
#880 [11:49] <EdgarS> Porfavor me ajudem nao estou conseguindo fazer a criação da minha conta diz que ja tenho criada
#881 [11:49] <EdgarS> clico para redefinir senha
#882 [11:49] <EdgarS> e nao recebo email
#883 [11:49] <EdgarS> obs:eu ja deletei uma conta monjang desse email
#884 [11:49] <EdgarS> edinho1447@gmail.com
#885 [11:54] * Sketch [webchat@cpc1-sket4-2-0-cust678.7-3.cable.virginm.net] has joined #minecrafthelp
#886 [11:55] <Sketch> Probably a normal query but I bought Windows 10 Edition of Minecraft but can't get Java Edition to work. I did redeem through Microsoft, should I have redeemed through Mojang?
#887 [11:56] <Capfan67> Sketch, Windows 10 Edition and Java Edition are two different games. If you buy one, you don't automatically get the other.
#888 [11:57] <Sketch> OK thank you and how do you find the Java Edition or is it only available through the Mojang site?
#889 [11:58] <Capfan67> Sketch, Yes, Java Edition can be purchased at minecraft.net
#890 [11:58] <Sketch> Is there a way to transfer (purchased it about 30 minutes ago)?
#891 [11:59] <Capfan67> Sketch, I'm not aware of any way to "transfer", since Bedrock edition licenses are connected to the specific mobile platform. You can approach the platform store and request a refund.
#892 [12:00] <Sketch> OK will do, thank you for the help
#893 [12:00] <Grondalez> I'm already waiting for the password email for over an hour
#894 [12:01] <Derek> mattym: I did some looking and the Mojang web site states the requirement are:
#895 [12:01] <Derek> - Linux: Any modern 64-bit distributions from 2014 onwards
#896 [12:03] <Derek> Do you think that is current? If so, any other thoughts?
#897 [12:03] <Capfan67> Grondalez, If you're not receiving system emails from Mojang, you'll need to contact customer support:
#898 [12:03] <Capfan67> ??> Grondalez account/send-emai
#899 [12:04] <Capfan67> ??> Grondalez account/send-email
#900 [12:04] <Absol> Grondalez: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#901 [12:04] <Absol> Grondalez: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#902 [12:06] <Grondalez> I have already done that, have already got an automatic answer.
#903 [12:06] <Grondalez> So does that mean wait for the support to answer me?
#904 [12:06] <Capfan67> Grondalez, Yes. You'll need to wait for Mojang to respond to your ticket.
#905 [12:07] <Grondalez> ok thx
#906 [12:07] * Grondalez [webchat@i577B352E.versanet.de] has quit. (Quit: webchat.esper.net)
#907 [12:19] * Serikpg [webchat@2.152.69.225.dyn.user.ono.com] has joined #minecrafthelp
#908 [12:20] <Serikpg> Hi, I'm Serikpg and I'm a premium user of minecraft Java Edition
#909 [12:20] <Serikpg> Every time I start the game it goes well until I try to open any world
#910 [12:21] <Serikpg> The java crash tell me that
#911 [12:22] <Serikpg> AL lib: (EE) alc_cleanup: 1 device not closed
#912 [12:22] <Serikpg> Picked up _JAVA_OPTIONS: -Xmx256M Exception: java.lang.OutOfMemoryError
#913 [12:22] <Serikpg> etc
#914 [12:22] <Serikpg> Could you try to find a solution
#915 [12:29] * Mtsu [webchat@c-69-249-10-38.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#916 [12:35] * Ix_Joker_xI [webchat@73.151.255.148.d.dyn.claro.net.do] has joined #minecrafthelp
#917 [12:35] <Ix_Joker_xI> Hello?
#918 [12:35] <Ix_Joker_xI> i need help pls
#919 [12:35] <Greymagic27> Ix_Joker_xI, Hey! How can we help?
#920 [12:36] <Ix_Joker_xI> I cant play online
#921 [12:36] <Greymagic27> Ix_Joker_xI, Does it say anything when you try?
#922 [12:36] <Ix_Joker_xI> When i enter on a sv Premium i got a message
#923 [12:36] <Ix_Joker_xI> Yes
#924 [12:36] <Ix_Joker_xI> Is
#925 [12:36] <Greymagic27> Ix_Joker_xI, What does it say?
#926 [12:36] <Ix_Joker_xI> One moment
#927 [12:36] <Ix_Joker_xI> He say
#928 [12:37] <Ix_Joker_xI> It says error when starting session: Some other things that I do not remember and it says (RESTART YOUR GAME)
#929 [12:37] <Greymagic27> Ix_Joker_xI, Log out and back into the launcher, then try
#930 [12:38] <Ix_Joker_xI> I have 1 hour trying launchers changing version account and nothing works
#931 [12:38] <Greymagic27> ??> Ix_Joker_xI launcher/relog
#932 [12:38] <Absol> Ix_Joker_xI: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#933 [12:38] <Ix_Joker_xI> I make taht
#934 [12:38] <Ix_Joker_xI> that
#935 [12:38] <Ix_Joker_xI> and nothing
#936 [12:38] <Greymagic27> Try again for me
#937 [12:38] <Ix_Joker_xI> ... okey
#938 [12:45] * mario [webchat@136.49.134.201] has joined #minecrafthelp
#939 [12:46] <mario> hey i got a message whilst trynna DL
#940 [12:46] <mario> Unable to save download. 1.13.1.json
#941 [12:46] <Greymagic27> ??> mario tools/hjt
#942 [12:46] <Absol> mario: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#943 [12:46] <Absol> mario: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#944 [12:46] <frostyjamess> So i'm using 1.13.2
#945 [12:46] <frostyjamess> now any server I add I am unable to join, it goes Loading Terrain, then either disconnected or timed out
#946 [12:47] <frostyjamess> Im pretty sure its any server that is only 1.13 and up
#947 [12:47] * Ix_Joker_xI [webchat@73.151.255.148.d.dyn.claro.net.do] has joined #minecrafthelp
#948 [12:47] <Ix_Joker_xI> Men
#949 [12:47] <Ix_Joker_xI> i have another problem
#950 [12:47] <Ix_Joker_xI> When i log in one message apear
#951 [12:47] <Ix_Joker_xI> The mojang authentication servers could not be contacted. Will it be the line? Check your internet connection to see if there are errors
#952 [12:47] <Ix_Joker_xI> I use the Badlion Client
#953 [12:47] <mario> Sending
#954 [12:47] <Greymagic27> Ix_Joker_xI, We only support the official client here, sorry
#955 [12:47] <Ix_Joker_xI> .... okey
#956 [12:48] <frostyjamess> Grey
#957 [12:48] <frostyjamess> It's any server 1.13+ that wont allow me on.
#958 [12:48] <Greymagic27> frostyjamess, I still don't know a fix for your problem, I'm sorry!
#959 [12:48] * frostyjamess [webchat@216-167-232-176.eastlink.ca] has quit. (Quit: webchat.esper.net)
#960 [12:48] <Greymagic27> Ix_Joker_xI, If the issue happens when your using the official launcher then I can help you
#961 [12:49] * Alex8 [webchat@host114-136-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#962 [12:49] <mario> my problem is not even being able to connect
#963 [12:49] <Greymagic27> mario, Follow the 'hijackthis' steps that I sent you
#964 [12:49] <mario> https://paste.ubuntu.com/p/kvKCxShS6v/
#965 [12:50] <Ix_Joker_xI> Grey
#966 [12:50] <Ix_Joker_xI> i cant log with the Minecraft original
#967 [12:50] <Ix_Joker_xI> He say
#968 [12:50] <Greymagic27> Uninstall avira and avira VPN, and reason core security mario
#969 [12:50] <Alex8> my email for the password dosn't arrive, what I have to do?
#970 [12:50] <Greymagic27> And reason mario
#971 [12:50] <Greymagic27> ??> Alex8 account/send-email
#972 [12:50] <Absol> Alex8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#973 [12:50] <Absol> Alex8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#974 [12:50] * diego [webchat@208.red-83-49-182.dynamicip.rima-tde.net] has joined #minecrafthelp
#975 [12:51] <Ix_Joker_xI> Failed to login. The username or password are not valid. (Have you forgotten your password?)
#976 [12:51] <Ix_Joker_xI> Thats my error
#977 [12:51] <Greymagic27> Ix_Joker_xI, Have you tried restting your details?
#978 [12:51] <Ix_Joker_xI> Nop
#979 [12:51] <Ix_Joker_xI> How i make that xD?
#980 [12:51] * Alex8 [webchat@host114-136-dynamic.182-80-r.retail.telecomitalia.it] has quit. (Client Quit)
#981 [12:51] <diego> hello, i have a problem. The minecraft page doesnt let me log in if its not with the mobile phone. I cant log in with the computer. Help pls
#982 [12:52] <Greymagic27> ??> Ix_Joker_xI account/reset-email
#983 [12:52] <Absol> Ix_Joker_xI: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#984 [12:52] <Ix_Joker_xI> Okey
#985 [12:52] <Greymagic27> diego, Hey, Does it give you any sort of message?
#986 [12:52] <Greymagic27> ??> Ix_Joker_xI account/reset-password
#987 [12:52] <Absol> Ix_Joker_xI: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#988 [12:52] <Absol> Ix_Joker_xI: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#989 [12:52] * mario [webchat@136.49.134.201] has quit. (Quit: webchat.esper.net)
#990 [12:52] <diego> no mesaage
#991 [12:52] <Ix_Joker_xI> i reset my password
#992 [12:52] <diego> i press log in and nothjing happend
#993 [12:52] <Ix_Joker_xI> like 1h old
#994 [12:52] <Greymagic27> diego, Does the login button turn grey or something and stay that way?
#995 [12:52] <diego> yes
#996 [12:53] <Greymagic27> diego, Can you sign into the launcher?
#997 [12:53] <diego> but its never change
#998 [12:53] <Greymagic27> diego, Try another browser
#999 [12:53] <diego> i put my email and password, press log in, and nothing happend
#1000 [12:53] <diego> already try it
#1001 [12:53] <Ix_Joker_xI> i write bad the password xD
#1002 [12:53] <Greymagic27> diego, Try another one
#1003 [12:54] <diego> dont know any other
#1004 [12:54] <Greymagic27> diego, What ones have you tried?
#1005 [12:54] * Kaygee [webchat@168.85-178-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1006 [12:54] <Kaygee> Hi Team
#1007 [12:54] <diego> google chrome, and internet explorer
#1008 [12:55] <Kaygee> I try to connect to minecraft server, but I receive weird message telling I network is unreachable
#1009 [12:56] <Kaygee> also reference to io.netty
#1010 [12:56] <Greymagic27> diego, Try firefox, microsoft edge
#1011 [12:56] <Greymagic27> Kaygee, Is it just that server?
#1012 [12:56] <Kaygee> I can see 3 of them, but no one is connectable
#1013 [12:57] <Greymagic27> Kaygee, What are the IPs for the servers?
#1014 [12:57] <Kaygee> How can I see it ?
#1015 [12:57] <diego> no browser is usefull
#1016 [12:57] <Greymagic27> Kaygee, If you click on the server, there should be an edit button
#1017 [12:57] <diego> dont know what to do :(
#1018 [12:58] <Greymagic27> diego, I'd like to do a scan for any software that could cause the issue
#1019 [12:58] <Greymagic27> ??> diego tools/hjt
#1020 [12:58] <Absol> diego: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1021 [12:58] <Absol> diego: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1022 [12:58] <Kaygee> when I go on modify I can see for exaple 49977
#1023 [12:58] <Kaygee> instead of correct Ip address
#1024 [12:58] <Ix_Joker_xI> Grey or absol
#1025 [12:58] <Ix_Joker_xI> taht never fix :C
#1026 [12:58] <Greymagic27> Ix_Joker_xI, Hey
#1027 [12:58] <Greymagic27> ??> Ix_Joker_xI account/send-email
#1028 [12:58] <Absol> Ix_Joker_xI: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1029 [12:58] <Absol> Ix_Joker_xI: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1030 [12:58] * Jayden [webchat@92-108-20-140.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1031 [12:58] <Ix_Joker_xI> I send that
#1032 [12:59] <Greymagic27> Kaygee, If you click edit on the server, it should say the IP
#1033 [12:59] <Jayden> who can help me out i got a realy hard problem
#1034 [12:59] <diego> what should i do with that?
#1035 [12:59] <Greymagic27> Jayden, Hey, how can we help?
#1036 [12:59] <Greymagic27> diego, Just follow the steps :)
#1037 [12:59] <Ix_Joker_xI> FINALLYYY
#1038 [12:59] <Ix_Joker_xI> THAT FIXED
#1039 [12:59] <Ix_Joker_xI> :DD:D:DD
#1040 [12:59] <Ix_Joker_xI> im so happYYYY!
#1041 [12:59] <Greymagic27> Ix_Joker_xI, You fixed it? I'm glad
#1042 [13:00] <Ix_Joker_xI> Yes :D
#1043 [13:00] <Ix_Joker_xI> Greymagic27 Absol Ty for helpme :D
#1044 [13:00] <Jayden> well basicly i can log in in my minecraft account because i forgot my password and i can fix it because the email my account was on got deleted by google
#1045 [13:00] <Ix_Joker_xI> Bye :D
#1046 [13:00] <Kaygee> maybe there is a server list I can use to connect ?
#1047 [13:00] * Ix_Joker_xI [webchat@73.151.255.148.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#1048 [13:00] <Kaygee> I'm a new player, so be friendly :-D
#1049 [13:00] <Greymagic27> ??> Jayden account/send-email
#1050 [13:01] <Absol> Jayden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1051 [13:01] <Absol> Jayden: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1052 [13:01] <Greymagic27> Kaygee, What version of minecraft are you using? Bedrock or java?
#1053 [13:01] <Kaygee> java
#1054 [13:01] * Ix_Joker_xI [webchat@73.151.255.148.d.dyn.claro.net.do] has joined #minecrafthelp
#1055 [13:01] <Ix_Joker_xI> NOOOOO!!!
#1056 [13:01] <Jayden> i already sended a email to mojang support
#1057 [13:01] <Kaygee> 1.12
#1058 [13:01] <Ix_Joker_xI> i got the error other time :C
#1059 [13:01] <Greymagic27> Jayden, Then you'll need to wait for a reply
#1060 [13:01] <Greymagic27> Ix_Joker_xI, THe same error?
#1061 [13:01] <Ix_Joker_xI> tf?
#1062 [13:01] <Ix_Joker_xI> Yes
#1063 [13:01] <Ix_Joker_xI> and he fixed xD
#1064 [13:01] <Ix_Joker_xI> lol
#1065 [13:01] <Jayden> okey tnhx for helping me
#1066 [13:01] <Greymagic27> Kaygee, If you go onto the multiplayer tab, you should be able to see your servers. Click on the server and click edit
#1067 [13:02] <diego> https://paste.ubuntu.com/p/wKz2588vq4/
#1068 [13:02] * Jayden [webchat@92-108-20-140.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#1069 [13:02] <Kaygee> what I did,
#1070 [13:02] <Kaygee> I don't see real Ip address
#1071 [13:02] <diego> is that okay with that?
#1072 [13:02] <Kaygee> but something like 49977
#1073 [13:02] <Greymagic27> ??> diego info/mcleaks
#1074 [13:02] <Absol> diego: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1075 [13:02] <Absol> diego: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1076 [13:02] <Greymagic27> ??> diego win/hosts/edit
#1077 [13:02] <Absol> diego: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1078 [13:02] <Absol> diego: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1079 [13:02] <Greymagic27> diego, After you've done that, tell me
#1080 [13:03] * Ix_Joker_xI [webchat@73.151.255.148.d.dyn.claro.net.do] has quit. (Client Quit)
#1081 [13:03] * Sinco [webchat@178-118-69-56.access.telenet.be] has joined #minecrafthelp
#1082 [13:03] <Sinco> Hello!
#1083 [13:04] <Sinco> I'm trying to migrate my account to a different email. But it doesn't work. Whenever I try it just says 'Wrong Email, Password or Username'. But everything should be fine
#1084 [13:05] <Derek> Hello! I am not able to start minecraft. I am using Ubuntu 14.04. I downloaded the official .deb from the web site. One thing I may have done wrong was to try yo install the .deb under the kids account which is a user account, not an administrator account. I'm not sure if that messed things up or not.
#1085 [13:05] <Derek> After it did not work installing from the limited user account, I changed to the administrator account and repeated the process. I still received the same errors. I even tried to remove and re-install the package with no success. Errors are listed here: https://paste.gg/p/anonymous/88bba4fad62a4b46a07c936159839170
#1086 [13:05] <Greymagic27> ??> Sinco account/send-email
#1087 [13:05] <Absol> Sinco: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1088 [13:05] <Absol> Sinco: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1089 [13:06] * Clip16 [webchat@179.13.broadband2.iol.cz] has joined #minecrafthelp
#1090 [13:06] <Clip16> Unrecognized VM option 'CMSIncrementalMode' Error: Could not create the Java Virtual Machine.
#1091 [13:06] <Clip16> Error: A fatal exception has occurred. Program will exit.
#1092 [13:06] <Sinco> Absol Yea I did
#1093 [13:06] <Clip16> can some one help
#1094 [13:07] <Greymagic27> Clip16, Can you send your JVM arguments for minecraft?
#1095 [13:07] <Clip16> hav?
#1096 [13:07] <Clip16> w
#1097 [13:07] <Greymagic27> Clip16, Load up your launcher, go to launch options
#1098 [13:08] <Clip16> ok
#1099 [13:08] <Greymagic27> Then click on the minecraft profile that you use, tick the JVM argument box if it's not already ticked
#1100 [13:08] <Greymagic27> Then copy your JVM arguments and paste them here
#1101 [13:08] * Sinco [webchat@178-118-69-56.access.telenet.be] has quit. (Client Quit)
#1102 [13:08] <Clip16> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#1103 [13:09] * outfieldcheck [webchat@67-204-228-229.eastlink.ca] has joined #minecrafthelp
#1104 [13:09] <Greymagic27> ??> Clip16 win/cmd
#1105 [13:09] <Absol> Clip16: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#1106 [13:10] <Greymagic27> Once there, type java -version
#1107 [13:10] <Greymagic27> Tell me the first line of the output
#1108 [13:10] <diego> done
#1109 [13:11] <Greymagic27> I have to go for dinner, hopefully someone can hop in and help you
#1110 [13:11] <diego> now what do i have to do?
#1111 [13:11] <Greymagic27> ??> diego av/norton
#1112 [13:11] <Absol> diego: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#1113 [13:11] <Greymagic27> ??> diego av/adwcleaner
#1114 [13:11] <Absol> diego: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1115 [13:11] <Absol> diego: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1116 [13:11] <Clip16> `C:\Program Files\Java\jre1.8.0_201\lib\amd64\jvm.cfg'
#1117 [13:12] <outfieldcheck> I recently re-installed Minecraft (Java Edition for Windows 10) and the download fails to update the launcher, the bar stalls at about 1/12 of the way. I tried both the .msi and .exe versions, and disabled Windows Firewall as well as Norton Security. Any suggestions?
#1118 [13:13] <diego> okay done
#1119 [13:13] * outfieldcheck [webchat@67-204-228-229.eastlink.ca] has quit. (Client Quit)
#1120 [13:14] <diego> what goes next?
#1121 [13:15] * Halpplz [webchat@hlfxns016cw-156-34-0-129.dhcp-dynamic.fibreop.ns.bellaliant.net] has joined #minecrafthelp
#1122 [13:15] <Halpplz> hihi
#1123 [13:16] <Halpplz> i have like a doozy of an issue
#1124 [13:16] * Clip16 [webchat@179.13.broadband2.iol.cz] has joined #minecrafthelp
#1125 [13:17] <Clip16> Error: Could not find or load main class net.minecraft.client.main.Main
#1126 [13:18] <Halpplz> >.>
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#1129 [13:20] * nick [webchat@cpe-172-114-133-6.socal.res.rr.com] has joined #minecrafthelp
#1130 [13:21] <nick> Hi im having trouble dowmloading minecraft
#1131 [13:21] <Guest24335> nick
#1132 [13:21] <Guest24335> I need help downloading minecraft
#1133 [13:21] <Guest24335> I need help downloading minecraft
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#1142 [13:46] * Michael [webchat@184-13-104-89.dr01.clbg.wv.frontiernet.net] has joined #minecrafthelp
#1143 [13:47] <Michael> i'm having a netty.io. issue
#1144 [13:47] <Michael> when trying to connect to a friend's server
#1145 [13:48] * Michael [webchat@184-13-104-89.dr01.clbg.wv.frontiernet.net] has quit. (Client Quit)
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#1147 [13:54] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#1148 [13:59] * l_____________I [webchat@176-12-25-241.pon.spectrumnet.bg] has joined #minecrafthelp
#1149 [14:00] <l_____________I> Hey, can anyone help?
#1150 [14:01] <l_____________I> It seems that i have forgoten my security questions and I have forgot my email password
#1151 [14:01] <l_____________I> what can i do
#1152 [14:01] <l_____________I> ?
#1153 [14:03] * EVan [webchat@d108-162-97-64.home4.cgocable.net] has joined #minecrafthelp
#1154 [14:03] <EVan> Hey, how do i refund minecraft java edition, i realized i bought the wrong one, I meant to buy windows 10 edition
#1155 [14:05] * Raykile [webchat@177-191-191-218.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#1156 [14:05] * CoolCheese [webchat@108-206-81-218.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1157 [14:06] <CoolCheese> Hello I am having trouble trying to reset my sercurty questions
#1158 [14:06] * EVan [webchat@d108-162-97-64.home4.cgocable.net] has quit. (Client Quit)
#1159 [14:06] <Raykile> I'm trying to login in my account in the official minecraft website, then I put my account and password, click on Log in but nothing is happening! can someone help me?
#1160 [14:06] * l_____________I [webchat@176-12-25-241.pon.spectrumnet.bg] has quit. (Quit: webchat.esper.net)
#1161 [14:07] <Raykile> I want to buy this shit
#1162 [14:07] <Absol> Raykile: Please keep it civil
#1163 [14:08] * lolkk [webchat@dsl-189-138-89-26-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
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#1165 [14:09] * V7 [webchat@ppp-194-50-13-39.teleport39.ru] has joined #minecrafthelp
#1166 [14:09] <V7> Hey all
#1167 [14:09] <V7> Could anyone tell
#1168 [14:10] <V7> Is it possible to run Minecarft on 32but Linux today?
#1169 [14:10] <V7> bit*
#1170 [14:11] <V7> So, for example https://multimc.org has 32bit launcher, but what about the game itslef?
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#1173 [14:18] <Raykile> I'm trying to login in my account in the official minecraft website, then I put my account and password, click on Log in but nothing is happening! can someone help me?
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#1175 [14:18] * FalseFoxes [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#1176 [14:18] <Raykile> I've already discovered the answer, the problem was MCLeaks
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#1181 [14:30] * Ansh [webchat@37.228.243.78] has joined #minecrafthelp
#1182 [14:31] <Ansh> Hello just asking when does mojang respond to emails because it says 7 feb but its 3 mar.
#1183 [14:32] * Matt2 [webchat@cpe-124-180-251-73.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#1184 [14:32] <Ansh> uhhh
#1185 [14:32] <Ansh> anyone there
#1186 [14:32] <Matt2> ye
#1187 [14:32] <Matt2> migrating my account and dont remember username, any way to get around it?
#1188 [14:33] <Ansh> are you a helper
#1189 [14:34] <Matt2> nope
#1190 [14:35] <Ansh> oh
#1191 [14:37] <Ansh> HELLO
#1192 [14:38] <Ansh> oops caps lock
#1193 [14:39] <Matt2> Hey
#1194 [14:39] <Ansh> no one is helping
#1195 [14:39] <Ansh> where are people
#1196 [14:42] * kidplayshcf [webchat@213-216-248-124.bb.dnainternet.fi] has joined #minecrafthelp
#1197 [14:42] <kidplayshcf> hello
#1198 [14:42] <Ansh> are you helper
#1199 [14:42] <kidplayshcf> no
#1200 [14:42] <kidplayshcf> i need help
#1201 [14:42] <Ansh> oh
#1202 [14:42] <Ansh> iwhat
#1203 [14:42] <Ansh> what
#1204 [14:42] <kidplayshcf> i cant join server
#1205 [14:43] <Ansh> which server
#1206 [14:43] * zKluosZ_ [webchat@179-96-150-193.life.com.br] has joined #minecrafthelp
#1207 [14:43] <kidplayshcf> i changed my name to kidplayshcf
#1208 [14:43] <kidplayshcf> then i try to go holyh.cf
#1209 [14:43] <kidplayshcf> it says you are already logged on this server
#1210 [14:43] <Ansh> oh you have to wait until the server recognized that you changed your name
#1211 [14:44] * Philippe [webchat@r167-57-193-163.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#1212 [14:44] * zKluosZ_ [webchat@179-96-150-193.life.com.br] has quit. (Client Quit)
#1213 [14:44] <Ansh> try another server if it does the same then im right
#1214 [14:44] <kidplayshcf> i can go to other servers
#1215 [14:44] <Ansh> oh
#1216 [14:44] <Ansh> hmmm
#1217 [14:44] <Ansh> wait
#1218 [14:44] <kidplayshcf> Okay
#1219 [14:44] <Philippe> Can I change my mojang mail to another mail?
#1220 [14:45] <Ansh> try refreshing kidplayshcf
#1221 [14:45] <Philippe> my mojang mail is no longer available
#1222 [14:45] <Ansh> same i know philippe
#1223 [14:46] <kidplayshcf> there is other guy namedk idplayshcf too
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#1225 [14:49] * Vanilla [webchat@c-76-26-131-238.hsd1.md.comcast.net] has joined #minecrafthelp
#1226 [14:50] <Vanilla> Hello, I would like some help with my minecraft server.
#1227 [14:50] * kidplayshcf [webchat@213-216-248-124.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#1228 [14:50] <Ansh> yes what even though i am not helper
#1229 [14:50] <Vanilla> i am trying to get my friend to join, but i do not know what the server IP is
#1230 [14:50] <Vanilla> the server address
#1231 [14:50] * kidplayshcf [webchat@213-216-248-124.bb.dnainternet.fi] has joined #minecrafthelp
#1232 [14:50] <kidplayshcf> Hello
#1233 [14:51] <kidplayshcf> i Need help joining to server
#1234 [14:51] <Ansh> leave the server and press edit
#1235 [14:51] <kidplayshcf> ok
#1236 [14:51] <Vanilla> Where do i press edit
#1237 [14:51] <Ansh> kidplayshcf try refreshing minecraft
#1238 [14:51] <Ansh> leave the server and do you see edit vanilla
#1239 [14:52] <kidplayshcf> no work
#1240 [14:52] <kidplayshcf> u have discord?
#1241 [14:52] <Vanilla> yes
#1242 [14:52] <Ansh> yes
#1243 [14:52] <kidplayshcf> can you come?
#1244 [14:52] <Vanilla> i see it
#1245 [14:53] <kidplayshcf> DaTLuCk#3947
#1246 [14:54] <kidplayshcf> my discord
#1247 [14:54] <Vanilla> what do i do from here
#1248 [14:54] <Ansh> do you see server address
#1249 [14:54] <Vanilla> yes
#1250 [14:55] <Ansh> then give it to your friend
#1251 [14:55] <Vanilla> it's localhost
#1252 [14:55] <Ansh> and ask him to type it in
#1253 [14:55] <Ansh> ohhhhhhhhhhhhhhhhhhhhhhh
#1254 [14:55] <Vanilla> im hosting the server
#1255 [14:55] <Ansh> welp i have no clue never hosted local
#1256 [14:55] <Vanilla> f
#1257 [14:55] <Vanilla> well we'll wait for a helper i guess
#1258 [14:56] <Ansh> yup
#1259 [14:59] * Joshmt03 [webchat@c-24-11-206-94.hsd1.tn.comcast.net] has joined #minecrafthelp
#1260 [15:00] <Vanilla> im out
#1261 [15:00] * Vanilla [webchat@c-76-26-131-238.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#1262 [15:00] <Joshmt03> I keep getting a io.netty.channel.abstractchannel$annotatedconnectexception error when ever I try to join a server
#1263 [15:00] <Joshmt03> any fixes?
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#1268 [15:13] * Josh4 [webchat@c-73-74-195-85.hsd1.il.comcast.net] has joined #minecrafthelp
#1269 [15:14] <Josh4> I don't remember my original email address
#1270 [15:17] * Monstrosiiityy [webchat@24-216-104-82.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#1271 [15:17] <Monstrosiiityy> Hi
#1272 [15:17] <Monstrosiiityy> any1 here
#1273 [15:19] * Monstrosiiityy [webchat@24-216-104-82.dhcp.spbg.sc.charter.com] has quit. (Client Quit)
#1274 [15:19] <Josh4> Hi
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#1280 [15:37] * sarah [webchat@142.118.75.10] has joined #minecrafthelp
#1281 [15:38] <sarah> Hi, I made a minecraft account maybe something like 8 years ago and I don't remember my password. I am not receiving the password reset emails and haven't logged in for atleast a few years
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#1283 [15:42] * Mexican420 [webchat@dsl-187-131-245-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1284 [15:42] <Mexican420> hello
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#1286 [15:44] * ctd [webchat@pool-68-162-209-110.bstnma.fios.verizon.net] has joined #minecrafthelp
#1287 [15:45] <ctd> 1.13.2 stopped working. When I try to load or create world it never loads. Java error when I cancel. I have unistalled/reinstalled. Updated my NVidia driver. Disabled all extraneous software. It worked prior and I can't figure out what I might have done to cause it not to load anymore. Any suggestions??
#1288 [15:46] <mattym> ctd, What is the exact error/message you get when it happens?
#1289 [15:49] * Defcon [webchat@140.146.37.194] has joined #minecrafthelp
#1290 [15:50] <Defcon> "unable to update minecraft native launcher" pops up every time i get to about 90% complete in the update when launching the launcher. I have already cleared out files along with uninstalling and reinstalling. I also do not have byte fence so that is not the issue
#1291 [15:51] <mattym> ??> Defcon tools/hjt
#1292 [15:51] <Absol> Defcon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1293 [15:51] <Absol> Defcon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1294 [15:52] <ctd> On another laptop. I"ll run a Hijackthis and log back in and ask for the upload link again.
#1295 [15:53] <mattym> ctd, That was not directed at you, I need you to answer my question
#1296 [15:54] * ctd8 [webchat@pool-68-162-209-110.bstnma.fios.verizon.net] has joined #minecrafthelp
#1297 [15:54] <ctd8> I have my hijack this file.
#1298 [15:55] <ctd8> https://paste.ubuntu.com/p/phdHdFhdBS/
#1299 [15:56] <mattym> ??> ctd8 av/adwcleaner
#1300 [15:56] <ctd8> My world freezes when I try to load or create. Not sure what happened. Tried to unistall/reinstall. Checked drivers. Not luck.
#1301 [15:56] <Absol> ctd8: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1302 [15:56] <Absol> ctd8: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1303 [15:56] <Defcon> https://paste.ubuntu.com/p/hTc8FF4kWV/
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#1306 [15:59] <ctd1> I'm back. Download and ran Clean and Repair
#1307 [15:59] <mattym> Defcon, You can try uninstalling Hamachi, then try reinstalling the game. If that does not work, your schools network is likely blocking the download.
#1308 [15:59] <mattym> ctd1, Try running the game again.
#1309 [16:00] <ctd1> Thanks!
#1310 [16:00] <ctd1> all good
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#1314 [16:04] * Espercorn kicked Webchat772 from #minecrafthelp (Reason: ebchat772 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1315 [16:04] <Defcon> mattym well I got rid of hamachi but its still not working. One of my roommates has it installed and working though so I should just be able to take his files correct? Also this worked for him on our school network so I am unsure if its really the school
#1316 [16:05] <mattym> Defcon, They may have installed off that network.
#1317 [16:06] <Defcon> well they are able to update here at school which initially that's what I needed just it wasn't able to to do that so i uninstalled and tried to reinstall with no luck
#1318 [16:07] <mattym> ??> Defcon av/adwcleaner
#1319 [16:07] <Absol> Defcon: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1320 [16:07] <Absol> Defcon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1323 [16:12] * Defcon [webchat@140.146.37.194] has joined #minecrafthelp
#1324 [16:13] <Defcon> Well I ran it and then tried to just run the launcher and it gave the same error
#1325 [16:17] <Defcon> Just the same old "Unable to update minecraft launcher"
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#1328 [16:36] * Ty [webchat@c-71-238-45-186.hsd1.or.comcast.net] has joined #minecrafthelp
#1329 [16:36] <Ty> i cant connect to a server and i've tried to shut off firewall
#1330 [16:37] <Ty> the error is connection timed out: connect
#1331 [16:38] <Ty> can someone help
#1332 [16:41] <Defcon> no one seems to be on rn ive been waiting for help for 20 min
#1333 [16:41] <Ty> oof
#1334 [16:41] <Defcon> a guy had me restart and ditched within the 1 min restart
#1335 [16:41] <Defcon> so now i play csgo with this in my side monitor
#1336 [16:42] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1337 [17:08] * Jacob [webchat@cpe-71-64-137-123.cinci.res.rr.com] has joined #minecrafthelp
#1338 [17:09] <Jacob> I can’t log in to the launcher when I try to it says could not connect to server
#1339 [17:21] <Capfan67> Jacob, Are you able to log into Mojang.com?
#1340 [17:21] <Jacob> Let me check
#1341 [17:23] * Jacob [webchat@cpe-71-64-137-123.cinci.res.rr.com] has joined #minecrafthelp
#1342 [17:24] <Jacob> I can sign in to Mojang but it’s just the launcher that says could not connect to server
#1343 [17:24] <Capfan67> Jacob, It sounds like malicious software on your PC is blocking your access. Let's see what's running:
#1344 [17:25] <Capfan67> ??> Jacob tools/hjt
#1345 [17:25] <Absol> Jacob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1346 [17:25] <Absol> Jacob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1347 [17:26] * Jacob [webchat@cpe-71-64-137-123.cinci.res.rr.com] has quit. (Client Quit)
#1348 [17:32] * ejlieber [webchat@24.115.234.16.res-cmts.sewb.ptd.net] has joined #minecrafthelp
#1349 [17:32] <ejlieber> Hello
#1350 [17:32] <Capfan67> Hi
#1351 [17:33] <ejlieber> My account was hacked and my username was changed by someone and I can't change it back
#1352 [17:33] <Capfan67> ejlieber, Have you recovered control of your account yet?
#1353 [17:33] <ejlieber> Yes but I'm stuck with some yucky muhammed esc name for 30 days
#1354 [17:34] <Capfan67> ejlieber, Glad to hear you have your account back. Yes, you'll need to wait for the 30 days to expire to change your name back.
#1355 [17:34] <ejlieber> I'm stuck sounding like a taliban member for a while then
#1356 [17:34] <ejlieber> Okay, thanks for your time
#1357 [17:35] * ejlieber [webchat@24.115.234.16.res-cmts.sewb.ptd.net] has quit. (Client Quit)
#1358 [17:35] * frostyjamess [webchat@216-167-232-176.eastlink.ca] has joined #minecrafthelp
#1359 [17:35] <frostyjamess> Can someone help me... I've tried everything.
#1360 [17:37] <Capfan67> frostyjamess, I was just reviewing your conversation with Grey and Tyteen. Sounds like they directed you to your ISP to isolate the issue.
#1361 [17:38] * koldie [webchat@c-71-198-56-161.hsd1.ca.comcast.net] has joined #minecrafthelp
#1362 [17:39] <koldie> hello! i'm trying to get back into a minecraft account i had in college. i don't know if i even used an email back then- you could just log on with an email after you made the purchase of the account. anyone have any ideas??
#1363 [17:40] * Jacob [webchat@cpe-71-64-137-123.cinci.res.rr.com] has joined #minecrafthelp
#1364 [17:40] <koldie> sorry, not with an email- i mean with a username
#1365 [17:40] <Capfan67> koldie, Even in the beginning, you were required to associate your account with an Email. If you don't know what email that was, you'll need to contact Mojang support to sort it out:
#1366 [17:40] <Capfan67> ??> koldie account/send-email
#1367 [17:41] <Absol> koldie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1368 [17:41] <Absol> koldie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1369 [17:41] <koldie> oh snap thats convenient! thanks
#1370 [17:41] * koldie [webchat@c-71-198-56-161.hsd1.ca.comcast.net] has quit. (Client Quit)
#1371 [17:43] <Jacob> Absol I got the link https://paste.ubuntu.com/p/wzpzZnqvnB/
#1372 [17:44] <Capfan67> ??> Jacob info/mcleaks
#1373 [17:44] <Absol> Jacob: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1374 [17:44] <Absol> Jacob: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1375 [17:44] <Capfan67> ??> Jacob win/hosts/edit
#1376 [17:44] <Absol> Jacob: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1377 [17:44] <Absol> Jacob: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1378 [17:44] <Capfan67> Jacob, That's the serious issue to tackle first. However, you have a couple of other incompatible software issues as well. ...but let's get this one fixed first.
#1379 [17:45] <Jacob> Ok
#1380 [17:45] <Capfan67> Jacob, You have 3 steps (1) edit your Hosts file (2) test to make sure it works (3) change your password, as you've now given it to account thieves.
#1381 [17:45] <Capfan67> Jacob, After those are done, your client will crash on launch. We'll tackle those software next.
#1382 [17:45] <Jacob> Ok I will do it
#1383 [17:47] * stepm844 [webchat@c-71-229-252-191.hsd1.co.comcast.net] has joined #minecrafthelp
#1384 [17:48] <stepm844> Hello! I am not sure if this is the right place to ask for help (instead of the Mojang Support Center) but I'll give it a try! I recently went to download Minecraft onto my new PC and I realized that I no longer have access to the email that I signed up for my account with. How can I fix this and recover my account?
#1385 [17:49] <Capfan67> stepm844, Do you know your credentials (can you log in), and also do you know your security challenge answers?
#1386 [17:49] <Capfan67> stepm844, If so, I can give you the link to change your email.
#1387 [17:50] <stepm844> Unfortunately I have forgotten the password as well so I am not able to log in, but I would know the security challenge answers!
#1388 [17:51] * Bacon [webchat@204-195-115-239.wavecable.com] has joined #minecrafthelp
#1389 [17:51] <Capfan67> stepm844, You need at least two of the three to fix your account issue as self-service. Since you only have one of the three, you'll need to contact Mojang Customer Support:
#1390 [17:51] <Capfan67> ??> stepm844 account/send-email
#1391 [17:51] <Absol> stepm844: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1392 [17:51] <Absol> stepm844: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1393 [17:51] * outfieldcheck [webchat@67-204-228-229.eastlink.ca] has joined #minecrafthelp
#1394 [17:51] <stepm844> Sounds good, thank you very much!
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#1396 [17:56] <Capfan67> Jacob, That hosts file edit generally takes a minute or two. Are you having trouble?
#1397 [17:58] <Jacob> I did it
#1398 [17:59] <Capfan67> Jacob, If you've confirmed that the Mojang.com entries have been cleared from your hosts file, try logging into the client again.
#1399 [18:00] <Jacob> It works
#1400 [18:01] <Jacob> Anything else?
#1401 [18:01] <Capfan67> Jacob, Progress. Now, you also have Bundleware that will cause your client to crash (PremierOpinion). Let's get that fixed:
#1402 [18:01] <Capfan67> ??> Jacob av/adwcleaner
#1403 [18:01] <Absol> Jacob: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1404 [18:01] <Absol> Jacob: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1405 [18:06] <Jacob> I have did that know what?
#1406 [18:07] * WMH [webchat@172-10-224-10.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1407 [18:07] <WMH> I cannot login to the minecraft launcher, when I try it just says "Cannot connect to server"
#1408 [18:09] * Ty [webchat@c-71-238-45-186.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1409 [18:10] <Capfan67> Jacob, the cleanup software should require a reboot
#1410 [18:10] <Jacob> My computer did restart after the cleanup
#1411 [18:11] * WMH [webchat@172-10-224-10.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#1412 [18:12] <Jacob> Is there anything else I should do?
#1413 [18:14] <Capfan67> Jacob, You also have Bytefence which can prevent downloads. Be mindful of that in the future, and consider removing it. Otherwise, you shoudl be set.
#1414 [18:14] <Jacob> Thank you for your help
#1415 [18:14] <Jacob> Thank you for your help
#1416 [18:15] * Jacob [webchat@cpe-71-64-137-123.cinci.res.rr.com] has left #minecrafthelp
#1417 [18:18] * Kat1 [webchat@70-58-56-100.bois.qwest.net] has joined #minecrafthelp
#1418 [18:19] * jasonalexander [webchat@c-73-118-244-129.hsd1.wa.comcast.net] has joined #minecrafthelp
#1419 [18:19] <jasonalexander> So i need help
#1420 [18:20] <Kat1> Is anyone available? I came across two issues that I don't know what's going on. 1) I created snow golems and their skin changed to a red skeletal outline. 2) I swear I had dogs, but they disappeared.
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#1422 [18:21] <Capfan67> Kat1, We deal with technical issues with the Java Edition client. We don't address in-game issues here.
#1423 [18:21] <Capfan67> Kat1, You can check on bugs.mojang.com for reported issues, or perpahs the minecraftforums.
#1424 [18:21] * Lord_of_Life [~Lord@77.28.167.42] has joined #minecrafthelp
#1425 [18:21] <Kat1> Ah, the bug report. I had troubles trying to do that.
#1426 [18:23] * Lord_of_Life_ [~Lord@46.217.166.225] has quit. (Ping timeout: 190 seconds)
#1427 [18:25] <Kat1> Make that, still having trouble. Thank you anyway. :/
#1428 [18:25] <Kat1> I appreciate your time.
#1429 [18:31] <Kat1> Is Jira separate from the Minecraft account?
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#1432 [18:35] * outfieldcheck [webchat@67-204-228-229.eastlink.ca] has joined #minecrafthelp
#1433 [18:35] <outfieldcheck> Having problems installing Minecraft, when the wizard is finished and it attempts to update the launcher, the bar freezes before finishing.
#1434 [18:36] * tobias [webchat@cpc109171-sotn14-2-0-cust175.15-1.cable.virginm.net] has joined #minecrafthelp
#1435 [18:36] <tobias> Hey can anyone help me with a MacOS version of minecraft?
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#1439 [18:53] * johnc [webchat@ip68-99-192-153.ph.ph.cox.net] has joined #minecrafthelp
#1440 [18:54] <johnc> hello? When i run minecraft, it says that it can't run java. do i need to reinstall java?
#1441 [18:55] * glacierglacier [webchat@132.170.59.69] has joined #minecrafthelp
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#1443 [18:55] * Sam [webchat@cable-216-227-51-62.q1.net] has joined #minecrafthelp
#1444 [18:55] <glacierglacier> Hey, I accidentally rejected the Realms Terms of Service, and as such it's preventing me from joining another user's realm. Is there any way I can accept the terms of service again?
#1445 [18:57] <Sam> Hi, I have minecraft java version and I want to have shaders, so I went into the video settings and there is no shaders option button to click, how do I get that button to add shaders?
#1446 [18:57] <tyteen4a03> glacierglacier: account.mojang.com/me perhaps? Not sure
#1447 [18:57] <tyteen4a03> ??> Sam mods
#1448 [18:57] <Absol> Sam: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1449 [18:57] <Absol> Sam: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1450 [18:58] * Sam [webchat@cable-216-227-51-62.q1.net] has quit. (Client Quit)
#1451 [18:58] <glacierglacier> tyteen4a03That doesn't seem to list any options, unfortunately. I can't find anything in my local files either that I could change.
#1452 [18:59] <tyteen4a03> glacierglacier: how about https://account.mojang.com/me/settings
#1453 [18:59] <glacierglacier> Unfortunately, nay
#1454 [18:59] <glacierglacier> The game reports "NullPointerException"
#1455 [19:01] <glacierglacier> Unfortunately, the client isn't reporting any more information in the log
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#1457 [19:02] * glacierglacier [webchat@132.170.59.69] has joined #minecrafthelp
#1458 [19:03] <glacierglacier> Apologies, accidentally disconnected
#1459 [19:08] * matthew0 [webchat@mobile-107-77-210-234.mobile.att.net] has joined #minecrafthelp
#1460 [19:08] <matthew0> i want a refund
#1461 [19:08] <Capfan67> ??> matthew0 account/refund
#1462 [19:08] <Absol> matthew0: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#1464 [19:36] * pluto [webchat@c-73-43-24-235.hsd1.ga.comcast.net] has joined #minecrafthelp
#1465 [19:37] <pluto> hey im getting an erroe when trying to load the game it just says unable to download (somthing).ogg and then is i click more details it says the process cannot access the file becuase it is being used y anohter process
#1466 [19:37] <pluto> how would i fix that
#1467 [19:38] * crazyaces [webchat@host86-153-87-99.range86-153.btcentralplus.com] has joined #minecrafthelp
#1468 [19:39] <crazyaces> Error! Unknown e-mail address or password HELP....
#1469 [19:39] <pluto> what
#1470 [19:41] <crazyaces> logged in and had to merge account as had old one then tried login and get that
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#1475 [19:45] <Crazy_Catswell> hey, my minecraft launcher won't open. worked fine a few weeks ago, but when i click on the minecraft application, it does nothing now. im on a mac. can anyone help?
#1476 [20:02] * Trev88 [webchat@24-196-140-20.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#1477 [20:05] <Trev88> Hi, so I've bought minecraft awhile ago and recently purchased a new computer. I downloaded the launcher I was using and now my account tells me there is not a purchased minecraft on it.
#1478 [20:07] * drpepperfan [webchat@c-24-22-142-136.hsd1.wa.comcast.net] has joined #minecrafthelp
#1479 [20:07] <drpepperfan> hello
#1480 [20:11] <drpepperfan> I have been having a problem with joining servers with the error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#1481 [20:29] * Trev88 [webchat@24-196-140-20.dhcp.mdsn.wi.charter.com] has quit. (Quit: webchat.esper.net)
#1482 [20:35] * Kseniya [webchat@c-71-56-215-248.hsd1.co.comcast.net] has joined #minecrafthelp
#1483 [20:36] <Kseniya> I was trying to get it to work and when i click the icon it seems to work and when presed start it seems to pop out an error. in quates of
#1484 [20:37] <Kseniya> "Unable to access files"
#1485 [21:02] <Capfan67> Kseniya, That description fits a few different issues. Let's have a closer look at the error in the log:
#1486 [21:02] <Capfan67> ??> Kseniya launcher/log-txt
#1487 [21:02] <Absol> Kseniya: We need to see your full launcher log, which is created in the game directory.
#1488 [21:03] <Absol> Kseniya: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1489 [21:03] * jesse [webchat@70-126-22-212.res.bhn.net] has joined #minecrafthelp
#1490 [21:04] <jesse> I bought Minecraft bedrock edition not knowing about java edition and I feel like I was scammed because I wanted to play with my friends please help
#1491 [21:05] <Capfan67> jesse, We help with Technical client issues for the Java Edition in this channel. Having said that, you can try to ask for a refund from whatever platform you purchased from.
#1492 [21:08] * Chaosbroken [webchat@pool-108-34-188-32.prvdri.fios.verizon.net] has joined #minecrafthelp
#1493 [21:09] * JT [webchat@ip70-171-161-48.om.om.cox.net] has joined #minecrafthelp
#1494 [21:10] <JT> Ive been trying to log into my old minecraft account and I needed to change my password but Im not receiving my password reset. What is the reason for this???
#1495 [21:11] <Capfan67> JT, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1496 [21:11] <Capfan67> JT, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1497 [21:11] <Capfan67> ??> JT account/send-email
#1498 [21:11] <Absol> JT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1499 [21:11] <Absol> JT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1500 [21:15] <Chaosbroken> after installing logistics pipes in the dw20 1.7.10 pack i found that open peripherals seems to be generating methods for logistics pipes, i have seen in a forum some ware that you can blacklist tile entities in the openperipheralcore.cfg i tryed what i could think of and it didnt work im not really sure what this config need to look like to make t
#1501 [21:15] <Chaosbroken> his work. any help greatly appreciated!
#1502 [21:15] <Capfan67> ??> Chaosbroken mods
#1503 [21:15] <Absol> Chaosbroken: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1504 [21:15] <Absol> Chaosbroken: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1505 [21:15] * JT [webchat@ip70-171-161-48.om.om.cox.net] has quit. (Quit: webchat.esper.net)
#1506 [21:21] <Chaosbroken> Thanksfor the info, and if i wasn't obvious... im fairly new at this stuff :/
#1507 [21:22] <Capfan67> Chaosbroken, No worries. Good luck on the search.
#1508 [21:22] * Nick [webchat@c-98-204-59-141.hsd1.dc.comcast.net] has joined #minecrafthelp
#1509 [21:22] * Nick is now known as Guest73317
#1510 [21:22] <Guest73317> Can i run this game on a macbook air
#1511 [21:23] <Kseniya> yes
#1512 [21:24] * Guest73317 [webchat@c-98-204-59-141.hsd1.dc.comcast.net] has quit. (Client Quit)
#1513 [21:33] * Mudd [~w@76.202.115.164] has quit. (Ping timeout: 189 seconds)
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#1515 [21:35] * Irvin [webchat@174-080-248-191.dhcp.chtrptr.net] has joined #minecrafthelp
#1516 [21:37] <Irvin> i have windows 10 edition can i download the java version free?
#1517 [21:37] * Valdemar [webchat@186-240-128-30.user.veloxzone.com.br] has joined #minecrafthelp
#1518 [21:37] <Valdemar> Hi
#1519 [21:37] <Irvin> hello
#1520 [21:38] <Valdemar> So, irvin, you can help me with my problem?
#1521 [21:39] <Irvin> I dont think i can im here seeking help tooo
#1522 [21:40] <Capfan67> Irvin, Windows 10 Edition (Bedrock) and Java Edition require different purchases and licenses.
#1523 [21:40] <Capfan67> Valdemar, What problem do you need help with?
#1524 [21:40] <Valdemar> Well
#1525 [21:40] <Irvin> Thank you
#1526 [21:41] <Valdemar> My Minecraft don't launch, like, the launcher is working, but once i click to play, it takes a while, crashes and go back to the launcher
#1527 [21:41] <Capfan67> Valdemar, Do you see an error number or description, or just "not responding"?
#1528 [21:41] <Valdemar> Wait
#1529 [21:41] <Valdemar> I gonna boot and copypast the problem
#1530 [21:42] <Valdemar> "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1531 [21:42] <Capfan67> ??> Valdemar win/dxdiag
#1532 [21:42] <Absol> Valdemar: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1533 [21:42] <Irvin> If i purchase the java edition can i get on multiple devices
#1534 [21:43] <Valdemar> https://t.co/F8PioMG4cd my PC specs
#1535 [21:43] <Capfan67> Valdemar, GLFW errors are usually driver related. Follow Absol's directions and provide the dxdiag report.
#1536 [21:43] <Valdemar> Okay
#1537 [21:43] <Valdemar> I will PM him
#1538 [21:43] <Capfan67> Irvin, Yes. Java Edition can be loaded on as many PCs as you like.
#1539 [21:44] <Irvin> Could multiple people play at the same time? like my sister play while i play too? me and her both play a lot.
#1540 [21:45] <Capfan67> Irvin, Although not technically "legal", yes you could both play alone. However, playing together requires multiple accounts.
#1541 [21:45] <Valdemar> Absol is not awensering me
#1542 [21:46] <Capfan67> Valdemar, Absol is a bot. Paste the link in this chat.
#1543 [21:47] <Valdemar> oh, okay
#1544 [21:47] <Irvin> Okay thank you. we mostly play single player survival
#1545 [21:48] <Capfan67> Irvin, Should work fine then.
#1546 [21:49] <Valdemar> Still not awensering, even after the link
#1547 [21:50] <Capfan67> Valdemar, Again, Absol is a bot and won't respond. Paste the link to your Dxdiag paste in *this* chat.
#1548 [21:50] <Valdemar> oh, okay
#1549 [21:50] <Valdemar> https://t.co/F8PioMG4cd
#1550 [21:51] <Capfan67> Valdemar, Please follow the instructions. You'll paste the full dxdiag output to http://paste.ubuntu.com/
#1551 [21:55] <Kseniya> Hello?
#1552 [21:55] <Capfan67> Kseniya, Hi
#1553 [21:55] <Valdemar> Okay
#1554 [21:55] <Valdemar> https://paste.ubuntu.com/p/vkGzmHRfR9/
#1555 [21:56] <Capfan67> Valdemar, The Core 2 Duo E8400 is far below the minimum requirements for Minecraft. Although it *might* play older versions of the game with a dedicated GPU card, you don't have one and the chip has no No iGPU.
#1556 [21:57] <Capfan67> Valdemar, In short, we can't support your system here, and it likely won't run the game reliably.
#1557 [21:58] <Kseniya> My game won't launch and i tried what was said in mojang help/Support resources.
#1558 [21:59] <Capfan67> Kseniya, What happens when you try to launch the game?
#1559 [21:59] <Valdemar> Oh, i understand
#1560 [21:59] <Valdemar> Thanks anyway, but quick question
#1561 [21:59] <Valdemar> What version the game will Run?
#1562 [21:59] <Capfan67> Valdemar, Your chipset only has drivers through Windows 7. So, *if* you downtraded to Windows 7, you *might* be able to run 1.13.1 and older.
#1563 [22:00] <Valdemar> oh, and one little detail
#1564 [22:00] <Valdemar> I downloaded a OPEN LG driver and puted on the game pasta, then, it worked, but it was sloowwww, even in the main menus.
#1565 [22:01] <Kseniya> well idk fully know but i am using windows 7 and it worked before so don't know what the problem is at the moment?
#1566 [22:01] <Capfan67> Kseniya, When you try to launch, do you see an error number or description, or just "not responding"?
#1567 [22:02] <Kseniya> well it says " unable to access file"
#1568 [22:03] <Capfan67> Kseniya, Ok. Let's take a look at the log and see which file is the issue. Create the error, exit the game, then follow these instructions:
#1569 [22:03] <Capfan67> ??> Kseniya launcher/log-txt
#1570 [22:03] <Absol> Kseniya: We need to see your full launcher log, which is created in the game directory.
#1571 [22:03] <Absol> Kseniya: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1572 [22:06] <Kseniya> https://paste.ubuntu.com/p/YpTg7W9XcH/
#1573 [22:07] <Capfan67> Kseniya, That's not the full log. ...that appears to be a path and not the log contents at all. Open the log, select all (CTRL+A), copy (CTRL+C), then paste to the website.
#1574 [22:08] <Kseniya> https://paste.ubuntu.com/p/zfpfSVQzSX/
#1575 [22:09] <Capfan67> Kseniya, That appears to be "naitive.log". The file you're looking for is "Launcher_log.txt"
#1576 [22:18] <Kseniya> It is not letting me copy the site when i did the post so..it is also lagging tremendously and lets say it does not want to work with me.
#1577 [22:18] <Capfan67> Kseniya, Make sure you enter something into the "poster" field at the top.
#1578 [22:18] * Beebz [webchat@cpe-172-75-59-39.carolina.res.rr.com] has joined #minecrafthelp
#1579 [22:19] <Beebz> I am getting an error downloading a minecraft jar, it won't continue because it claims the file already exists.
#1580 [22:20] <Kseniya> https://paste.ubuntu.com/p/PwFhqYhVhb/
#1581 [22:20] <Capfan67> Beebz, That's frequently caused by incompatible security software. Let's see any are installed:
#1582 [22:20] <Capfan67> ??> Beebz tools/hjt
#1583 [22:20] <Absol> Beebz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1584 [22:20] <Absol> Beebz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1585 [22:21] <Capfan67> Kseniya, Reviewing log now. Stand by.
#1586 [22:24] <Beebz> https://paste.ubuntu.com/p/JGggmXyRzn/ I think this is right.
#1587 [22:25] <Capfan67> Kseniya, Your client is receiving a number of "Error code: Access is denied" errors accessing your .minecraft path. Let's try a soft reset: Close the launcher. Navigate to %appdata%, and rename .minecraft folder to .minecraft.old. Then, run the launcher again and see if you have any errors.
#1588 [22:27] <Beebz> On it.
#1589 [22:27] <Capfan67> Beebz, The only installed software known to cause the error would be Norton. Before moving that direction, I'd like to look at the specific error and file. Please close the launcher, then run the launcher/game and create the error. Then exit the game and follow these instructions:
#1590 [22:27] <Capfan67> ??> Beebz launcher/log-txt
#1591 [22:27] <Absol> Beebz: We need to see your full launcher log, which is created in the game directory.
#1592 [22:27] <Absol> Beebz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1593 [22:28] <Capfan67> Beebz, Be careful not to follow instructions intended for others.
#1594 [22:28] <Kseniya> Nope it did't work
#1595 [22:28] <Capfan67> Kseniya, So, after renaming .minecraft to .minecraft.old, running the launcher and logging back in, then running the game,, you have the same errors?
#1596 [22:29] <Kseniya> yes
#1597 [22:30] <Capfan67> Kseniya, Windows is denying Java access to your files. You seem to have a local security issue. As one last test, can you try running the launcher as Administrator (right click the shortcut and choose "run as Administrator").
#1598 [22:34] <Kseniya> Kinda don't understand
#1599 [22:35] <Capfan67> Kseniya, Right click on your Minecraft shortcut. One of the options should be "Run as Administrator".
#1600 [22:36] <Capfan67> Kseniya, If that's a problem, we can jump to the next step (running a report to look for incompatible software).
#1601 [22:39] * Kilawok [webchat@CPEbc4dfbc709d3-CMbc4dfbc709d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1602 [22:40] * cnug8 [~cnug8@45.sub-174-220-1.myvzw.com] has joined #minecrafthelp
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#1604 [22:52] <Kilawok> Good evening.
#1605 [22:52] <Kilawok> Im having difficulites logging into my minecraft account. I have tried to reset my passwords however receive no further email to my accounts. Last email I received from Mojang on 05/10/2018 saying I transfered my MC account to a Mojang account. Curious as to what I can do if anything?
#1606 [22:52] * Jmac [webchat@ktnron0916w-grc-07-70-29-72-245.dsl.bell.ca] has joined #minecrafthelp
#1607 [22:52] <mattym> Kilawok, Did you Migrate on your own, or just get the email saying it was?
#1608 [22:52] <Capfan67> Kilawok, So, you did not initiate the transfer?
#1609 [22:52] <Jmac> just a quick question for you guys
#1610 [22:53] <cnug8> yeah?
#1611 [22:53] <Jmac> what does this error mean
#1612 [22:53] <Jmac> Unable to save download. jopt-simple-5.0.3.jar
#1613 [22:53] <cnug8> hmm
#1614 [22:53] <Capfan67> Jmac, Download errors are usually incompatible software. Here's more info:
#1615 [22:53] <Capfan67> ??> Jmac error/download
#1616 [22:53] <Absol> Jmac: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1617 [22:54] <Kilawok> honestly I do not play much and cant recall. I may have done it, however that email has been comprised in the past. Its an old hotmail I rarely use.
#1618 [22:54] <Kilawok> compromised**
#1619 [22:55] <Jmac> seems like GeForce experience may be the culprit
#1620 [22:55] <Jmac> thank you CapFan
#1621 [22:55] <Capfan67> Jmac, Work your way through the list. If you still have trouble, let us know and we'll see if we can find the culprit.
#1622 [22:55] <mattym> Kilawok, You will need to have Mojang sort it out then.
#1623 [22:55] <mattym> ??> Kilawok account/send-email
#1624 [22:55] <Absol> Kilawok: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1625 [22:55] <Absol> Kilawok: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1626 [22:56] <Jmac> could also be discord. But I really don't want to delete that
#1627 [22:56] <Kilawok> thanks for the advice I did send an email! I guess Ill wait it out
#1628 [22:56] <Capfan67> Jmac, Discord is fine, it's the overlay that's causes crashes.
#1629 [22:56] <Kilawok> I have no clue how to get my transaction Id however, I believe I played 15,99 CDN in 2010/2011 when I made the purchase
#1630 [22:57] <Kilawok> I dont have the email reciept from that time
#1631 [22:57] <mattym> Kilawok, What kind of payment method did you use?
#1632 [22:57] <Jmac> also have Razer Synapse and its giving me the _JAVA_OPTIONS=-Xmx256mb part in the advanced options
#1633 [22:58] <Kilawok> ummmm it would have either been paypal if I had it then. Probably credit since I just turned 18 at the time
#1634 [22:58] * harp [webchat@45.sub-174-220-1.myvzw.com] has joined #minecrafthelp
#1635 [22:58] <Kilawok> this was 9 years ago so Im really not sure
#1636 [22:59] * harp [webchat@45.sub-174-220-1.myvzw.com] has quit. (Client Quit)
#1637 [22:59] <cnug8> huh
#1638 [22:59] <mattym> ??> Kilawok account/trans-id
#1639 [22:59] <Absol> Kilawok: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1640 [23:00] <mattym> Kilawok, All of your options will be listed on the page Absol linked.
#1641 [23:01] <Jmac> I think I got it to work now CapFan
#1642 [23:01] <Jmac> I had to uninstall Razer Synapse
#1643 [23:01] <Capfan67> Jmac, Glad to hear. Enjoy!
#1644 [23:01] <Jmac> thank you!
#1645 [23:01] * Jmac [webchat@ktnron0916w-grc-07-70-29-72-245.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1646 [23:03] <Kilawok> thanks Absol !
#1647 [23:03] <Kilawok> I have contacted mojang, looks like I need them to give me my transaction ID. I see emails are being answered from Feb 6, do you know how long of wait that is?
#1648 [23:04] <mattym> Kilawok, No way to estimate, just keep an eye on that page.
#1649 [23:04] <Kilawok> hmm okay is there a number they can be reached at during business hours? Or is email my only communication?
#1650 [23:05] <mattym> Kilawok, The email form is the only way.
#1651 [23:06] <Kilawok> okay and no way to play in the meantime?
#1652 [23:06] <mattym> Kilawok, Nope.
#1653 [23:06] <Kilawok> darn
#1654 [23:06] <Kilawok> alright thanks. Kinda a bummer but I appreciate the help
#1655 [23:07] <Kilawok> any other advice or just sit tight from here?
#1656 [23:07] <mattym> Kilawok, With account issues like yours, only Mojang can provide support.
#1657 [23:07] <Kilawok> okay and email is the only contact got it
#1658 [23:12] <Kilawok> ohh another question I also purchased minecraft for the xbox 360 at some point. Can I use that account on PC?
#1659 [23:12] <mattym> Kilawok, Nope, completely different account systems.
#1660 [23:13] <Capfan67> Kilawok, Also, Minecraft isn't a "play anywhere" title, so even the mobile/bedrock version would require repurchase to play on Windows 10.
#1661 [23:13] <Kilawok> ahh shit okay sorry for all the question, an old friend. Appreciate your help
#1662 [23:13] <Absol> Kilawok: Please keep it civil
#1663 [23:13] <Kilawok> Capfan67 I know I have a PC version as well
#1664 [23:14] <Capfan67> Kilawok, I specify since there are two PC Editions. Java and Bedrock. Console questions usually related to the Bedrock/Windows 10 Edition.
#1665 [23:15] <Kilawok> I was just looking to play with an old friend who go a server or realm? not sure what it. Thats why I was looking to play
#1666 [23:15] <Capfan67> Kilawok, Anyway, best of luck with the recovery.
#1667 [23:15] <Kilawok> I believe it was java, downloaded in ~2010
#1668 [23:15] <Capfan67> Yeah, if it was 2010, then it was Java.
#1669 [23:17] <Kilawok> Capfan67 thanks!!!!!
#1670 [23:36] * acesunwoo [webchat@1.249.34.13] has joined #minecrafthelp
#1671 [23:36] <acesunwoo> 한글 되나요
#1672 [23:38] <acesunwoo> I have nintendo switch. and I tried to network play with window 10 version. I invited nintendo switch version on windows 10 ver. so I can see the push the - button. so i pushed - button on switch. but there's no response. what is problem?
#1673 [23:42] * Kseniya [webchat@c-71-56-215-248.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1674 [23:51] <acesunwoo> ?