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#2 [01:23] * Scott [webchat@101.176.104.42] has joined #minecrafthelp
#3 [01:23] <Scott> Hello
#4 [01:24] <Scott> I am unable to log into my account and I have requested a password reset... But I have yet to receive the email. its been almost 20 mins. I have checked Junk etc.
#5 [01:35] * Scott [webchat@101.176.104.42] has quit. (Quit: webchat.esper.net)
#6 [01:35] * yeok [webchat@203-214-122-10.dyn.iinet.net.au] has joined #minecrafthelp
#7 [01:35] <yeok> Won't let me login to my account or reset password
#8 [02:20] * kris_ [~kris@2604:6000:f3c2:7600:5b51:8708:2b75:f160] has joined #minecrafthelp
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#11 [02:49] * HERO03_YT [webchat@net-2-32-220-83.cust.vodafonedsl.it] has joined #minecrafthelp
#12 [02:50] <HERO03_YT> He tells me I can not download the file. menu2.ogg
#13 [02:50] <HERO03_YT> He tells me I can not download the file. menu2.ogg
#14 [02:55] * HERO03_YT [webchat@net-2-32-220-83.cust.vodafonedsl.it] has left #minecrafthelp
#15 [02:56] * FILIPPO [webchat@net-2-32-220-83.cust.dsl.teletu.it] has joined #minecrafthelp
#16 [02:58] <FILIPPO> me out I can not download the file. menu2.ogg HOW CAN I DO
#17 [02:59] <FILIPPO> ??????
#18 [02:59] <FILIPPO> error -101: ERR_CONNECTION_RESET
#19 [03:00] <FILIPPO> ?????
#20 [03:01] <FILIPPO> I CAN NOT PLAY MORE IN THE GAME
#21 [03:02] <FILIPPO> PLEASE HELP
#22 [03:03] <FILIPPO> Welcome to #minecrafthelp! Please ask your question, don't ask to ask or wait for someone to help you. error -101: ERR_CONNECTION_RESET
#23 [03:05] <FILIPPO> OI
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#26 [03:07] * bildramer [~bildramer@p2003004CEA0A9C00D41172C1EFA84350.dip0.t-ipconnect.de] has joined #minecrafthelp
#27 [03:49] * Emiel [webchat@HA-WE033.ctx-out.landstedegroep.net] has joined #minecrafthelp
#28 [03:50] <Emiel> Can't reset my password because I cant login to my mail anymore
#29 [03:54] * MinecraftMan755 [webchat@x4e379ead.dyn.telefonica.de] has joined #minecrafthelp
#30 [03:55] <MinecraftMan755> Hello? Is anyone here?
#31 [03:57] <MinecraftMan755> I cant receive Mojang Emails... I wanted to reset my Security Questions, but I cant receive the Email from Mojang to do that...
#32 [03:57] <MinecraftMan755> Can anyone help me?
#33 [05:01] * Veybiee [webchat@171.188.202.62.dynamic.cgnat.res.cust.swisscom.ch] has joined #minecrafthelp
#34 [05:03] <Veybiee> Hey can anybody help me? I cant log into my account on the launcher. The Mail and Passwort ar correct, on the Mojang Website it works
#35 [05:15] * Dantell1509 [webchat@j111064.upc-j.chello.nl] has joined #minecrafthelp
#36 [05:19] <Dantell1509> when i start minecraft and join a server i join the server but then there is no response left above and then i can do nothing
#37 [05:20] * Dantell1509 [webchat@j111064.upc-j.chello.nl] has quit. (Client Quit)
#38 [05:38] * Candydederp [webchat@229.81-167-83.customer.lyse.net] has joined #minecrafthelp
#39 [05:40] <Candydederp> "The game crashed whilst initializing gameThe game crashed whilst initializing game
#40 [05:40] <Candydederp> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" What do I do?
#41 [05:40] <Candydederp> this pops up when i press "Play"
#42 [05:48] * Edas03 [webchat@a95-94-4-188.cpe.netcabo.pt] has joined #minecrafthelp
#43 [05:49] <Edas03> Hello, I open my Minecraft with forge but he crash and dont open.
#44 [06:02] <Andrio> ??> Candydederp win/DXDiag
#45 [06:02] <Absol> Candydederp: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#46 [06:02] <Andrio> Edas03, does vanilla Minecraft work?
#47 [06:06] <Edas03> Yes
#48 [06:08] <Andrio> ??> Edas03 mods
#49 [06:08] <Absol> Edas03: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#50 [06:08] <Absol> Edas03: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#51 [06:09] <Edas03> 0 mods
#52 [06:09] <Candydederp> The game crashed whilst initializing game
#53 [06:09] <Candydederp> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#54 [06:09] <Andrio> Apart from Forge
#55 [06:09] <Andrio> ??> Candydederp win/DXDiag
#56 [06:09] <Candydederp> https://paste.ubuntu.com/p/ttQY5RCK4z/
#57 [06:09] <Absol> Candydederp: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#58 [06:10] <Candydederp> i followed the instructions
#59 [06:11] <Andrio> Candydederp, install this driver: https://download.lenovo.com/consumer/mobiles/9uls09af.exe
#60 [06:12] <Candydederp> is it fixed when it is downloaded?
#61 [06:17] <Candydederp> the game still crashes, please help me
#62 [06:18] * Jonasbennia [webchat@cm-84.210.35.170.getinternet.no] has joined #minecrafthelp
#63 [06:19] <Jonasbennia> Hi, i no longer have minecraft? I used to play on my account "xxjona4allxx" but after i migrated it does not exsit no more
#64 [06:19] <Jonasbennia> Does anyone know why this has happend
#65 [06:20] * tumbleweed [~bildramer@p2003004CEA0E4000D41172C1EFA84350.dip0.t-ipconnect.de] has joined #minecrafthelp
#66 [06:20] * bildramer [~bildramer@p2003004CEA0A9C00D41172C1EFA84350.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#67 [06:22] * Lord_of_Life [~Lord@77.28.161.203] has joined #minecrafthelp
#68 [06:23] <Greymagic27> Candydederp, Is it the same crash as before?
#69 [06:23] <Andrio> Jonasbennia, are you sure that name is right?
#70 [06:23] <Candydederp> Yes
#71 [06:23] <Greymagic27> Candydederp, Try installing this driver: https://www.geforce.com/drivers/results/143343
#72 [06:23] <Andrio> Jonasbennia, there seems to be no record of that name ever existing
#73 [06:24] <Candydederp> Is it safe to download all these things?
#74 [06:24] <Andrio> Jonasbennia, do you know the email address on your account?
#75 [06:24] <Greymagic27> Candydederp, Yep, They are drivers for your computer and will cause no harm to it
#76 [06:24] * Lord_of_Life_ [~Lord@77.28.167.160] has quit. (Ping timeout: 183 seconds)
#77 [06:26] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#78 [06:27] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#79 [06:29] <Greymagic27> Once it's downloaded make sure to run the driver and follow the installation process Candydederp
#80 [06:32] <Candydederp> Ok, but why do i have to download all these things? I did not have to do it on my old laptop
#81 [06:32] <Andrio> Candydederp, was your old laptop a Lenovo one?
#82 [06:32] <Candydederp> No
#83 [06:33] * Webchat982 [webchat@89.128.192.197] has joined #minecrafthelp
#84 [06:33] * Espercorn kicked Webchat982 from #minecrafthelp (Reason: ebchat982 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#85 [06:33] <Candydederp> Do i have to make an account on geForce?
#86 [06:34] <Greymagic27> Candydederp, You shouldn't need to, no. You should just be able to install the driver by itself
#87 [06:34] * mamahuevo [webchat@89.128.192.197] has joined #minecrafthelp
#88 [06:34] <mamahuevo> hi
#89 [06:34] <Candydederp> Do i have to reinstall Minecraft?
#90 [06:35] <Greymagic27> Candydederp, Nope. Just follow the driver installation steps
#91 [06:35] <Greymagic27> mamahuevo, Hey! How can we help?
#92 [06:36] <Candydederp> Thank you so much! I managed to open Minecraft, but all my multiplayer servers are gone, is there a way to get them back?
#93 [06:36] <mamahuevo> I have a minecraft with some friends, yesterday we could play but, today when im starting the server i cant enter.
#94 [06:36] <Greymagic27> Candydederp, You'll need to add them all back manually, sorry about that
#95 [06:36] <Greymagic27> mamahuevo, When you try to enter, does it give you any message at all?
#96 [06:37] <Candydederp> oh okay, thanks anyway :) i really appreciate your help!
#97 [06:37] <Greymagic27> Candydederp, Your welcome! Enjoy playing minecraft
#98 [06:37] <Candydederp> How do i leave this chatroom?
#99 [06:37] <mamahuevo> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#100 [06:38] <Greymagic27> Candydederp, Just close the tab and you'll leave automatically
#101 [06:38] <Greymagic27> mamahuevo, Is it only with that one server?
#102 [06:38] <mamahuevo> i just have this one
#103 [06:38] * Candydederp [webchat@229.81-167-83.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#104 [06:38] <Greymagic27> mamahuevo, What's the IP of the server?
#105 [06:38] <mamahuevo> 89.128.192.197
#106 [06:39] <Greymagic27> mamahuevo, The server times out when I try to ping it, it seems as though the server isn't up right now
#107 [06:40] <mamahuevo> i have ther server.jar "online" right now
#108 [06:40] <Greymagic27> mamahuevo, Shutdown the server and then load up the server again, tell me when it's loaded up
#109 [06:41] <mamahuevo> loaded up
#110 [06:41] <mamahuevo> i read also that could be the ports
#111 [06:42] <Greymagic27> It still won't ping for me, can you connect using this IP 'localhost'
#112 [06:42] <mamahuevo> when im trying to open the 25565 in tcp it shows me 47351
#113 [06:42] <mamahuevo> no, i cant connect with localhost
#114 [06:43] <mamahuevo> but i didnt change anything at properties file
#115 [06:44] <mamahuevo> i also try to reinstall the server
#116 [06:44] <Greymagic27> Do you know your computers IP? If so try connecting with that Do not tell us your computers IP
#117 [06:45] <mamahuevo> in the server address i jast write my ip?
#118 [06:45] <Greymagic27> Yea, see if you can connect using that
#119 [06:46] <mamahuevo> yes
#120 [06:46] <Greymagic27> mamahuevo, You can connect using that?
#121 [06:46] <mamahuevo> yes
#122 [06:46] <mamahuevo> but if i want to play my friends?
#123 [06:47] <Greymagic27> mamahuevo, Then that would suggest a port forwarding problem, see if this wiki page is of any help: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server#Port_forwarding
#124 [06:47] <mamahuevo> so it is the ports?
#125 [06:47] <Greymagic27> mamahuevo, If you can connect with your local IP then it would seem like it is a problem with the ports
#126 [06:48] <mamahuevo> when i try to set up the 25565 in tcp and i save it, it changes to 47351 in color red
#127 [06:49] <mamahuevo> i dont understand why
#128 [06:49] <Greymagic27> mamahuevo, Hmm. I don't know enough about port fowarding or routers to help you with that. I'd suggest contacting your router company and asking them if they know why the ports keep changing
#129 [06:50] <mamahuevo> ok, thank you
#130 [06:50] <Greymagic27> mamahuevo, Your welcome, Good luck
#131 [06:56] * Benni [webchat@p5B3E2F53.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#132 [07:13] * Alessandro [webchat@ppp-dynamic-206.70-243-191.dhonline.com.br] has joined #minecrafthelp
#133 [07:13] <Alessandro> Olá
#134 [07:13] <Greymagic27> Alessandro, http://translate.google.com/
#135 [07:14] <Alessandro> Hello
#136 [07:14] <Greymagic27> Alessandro, Hey, how can we help?
#137 [07:15] <Alessandro> I'm not getting on any server
#138 [07:15] <Alessandro> it looks like my minecraft is like a pirate
#139 [07:15] <urielsalis> Alessandro: what is your username?
#140 [07:16] <Alessandro> urielsalis Where do you see this?
#141 [07:16] <Alessandro> profile name?
#142 [07:17] <urielsalis> Alessandro: yes
#143 [07:17] <Alessandro> I changed my nick yesterday.
#144 [07:17] <Alessandro> TiiuBookuu
#145 [07:18] <urielsalis> ??> Alessandro launcher/relog
#146 [07:18] <Absol> Alessandro: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#147 [07:18] <Alessandro> Absol Ok
#148 [07:20] <Alessandro> Did not work this error: java.lang.nullpointerexception group
#149 [07:20] <urielsalis> Alessandro: thats a separate issue
#150 [07:20] <urielsalis> ??> Alessandro tools/hjt
#151 [07:20] <Absol> Alessandro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#152 [07:20] <Absol> Alessandro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#153 [07:23] * Alessandro [webchat@ppp-dynamic-206.70-243-191.dhonline.com.br] has joined #minecrafthelp
#154 [07:23] <Alessandro> chat fell
#155 [07:24] <Greymagic27> Alessandro, Do you need the steps again?
#156 [07:25] <Alessandro> I have the steps aki
#157 [07:25] <Greymagic27> Alessandro, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#158 [07:26] <Alessandro> Absol https://paste.ubuntu.com/p/nt9xyJsXff/
#159 [07:27] <urielsalis> Alessandro: uninstall free download managter
#160 [07:28] <Alessandro> it's my download manager, but I'll unsubscribe to see
#161 [07:29] <Alessandro> urielsalis done, now what ?
#162 [07:29] <urielsalis> Alessandro: restart your pc and try to play again
#163 [07:30] <Alessandro> Ok
#164 [07:30] * Alessandro [webchat@ppp-dynamic-206.70-243-191.dhonline.com.br] has quit. (Quit: webchat.esper.net)
#165 [07:34] * Alessandro [webchat@ppp-dynamic-206.70-243-191.dhonline.com.br] has joined #minecrafthelp
#166 [07:34] * Kraif [webchat@149.7.219.249] has joined #minecrafthelp
#167 [07:34] <Alessandro> I'm back, I'm entering the game to see
#168 [07:36] <Kraif> Hello guys, I've just downloaded the Minecraft Launcher but the screen is always black. I've tried to reinstall it but it still does not work.
#169 [07:36] <Greymagic27> ??> Kraif tools/hjt
#170 [07:36] <Absol> Kraif: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#171 [07:36] <Absol> Kraif: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#172 [07:36] <Alessandro> urielsalis not yet: http://prntscr.com/mtjr4s
#173 [07:37] <Alessandro> http://prntscr.com/mtjrwi
#174 [07:38] <Alessandro> what do I do now ?
#175 [07:38] <Greymagic27> Alessandro, Disable avast, if the issue still occurs after that uninstall it
#176 [07:38] <Greymagic27> uninstall avast*
#177 [07:48] <Alessandro> nothing yet
#178 [07:49] <Greymagic27> Alessandro, After uninstalling it restart your PC to make sure all the files are gone
#179 [07:50] <Alessandro> I'm going to give up the minecraft as well to install myself again
#180 [07:50] <Greymagic27> Alessandro, Don't reinstall minecraft just yet, once you uninstall avast restart your PC and come back to the channel
#181 [07:51] * Alessandro [webchat@ppp-dynamic-206.70-243-191.dhonline.com.br] has quit. (Quit: webchat.esper.net)
#182 [08:01] * florida-oranges [webchat@c-98-204-84-104.hsd1.md.comcast.net] has joined #minecrafthelp
#183 [08:02] * minecrash [webchat@CPE9050cac61993-CM9050cac61990.cpe.net.cable.rogers.com] has joined #minecrafthelp
#184 [08:02] <florida-oranges> My husband and I play cross-platform and every time we reach a certain coordinate, the game stops working and we can't interact with the area.
#185 [08:04] * minecrash [webchat@CPE9050cac61993-CM9050cac61990.cpe.net.cable.rogers.com] has quit. (Client Quit)
#186 [08:13] * abuabid [webchat@178.87.49.129] has joined #minecrafthelp
#187 [08:15] * abuabid [webchat@178.87.49.129] has quit. (Client Quit)
#188 [08:17] * Alessandro [webchat@ppp-dynamic-206.70-243-191.dhonline.com.br] has joined #minecrafthelp
#189 [08:18] <Alessandro> Hello i'm back
#190 [08:18] <Greymagic27> Alessandro, Welcome back. Did uninstalling avast work?
#191 [08:18] <Alessandro> Yes
#192 [08:18] <Greymagic27> Alessandro, That's great! Have fun playing minecraft
#193 [08:19] <Alessandro> Did not give anything
#194 [08:19] <Alessandro> Sorry Got Taken Thanks
#195 [08:19] <Alessandro> Thanks
#196 [08:19] <Greymagic27> Alessandro, Your welcome. Enjoy playing minecraft
#197 [08:20] * Alessandro [webchat@ppp-dynamic-206.70-243-191.dhonline.com.br] has quit. (Client Quit)
#198 [08:28] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has quit. (Ping timeout: 202 seconds)
#199 [08:41] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
#200 [08:49] * Jess [webchat@142.216.128.5] has joined #minecrafthelp
#201 [08:50] <Jess> Brand new Macbook, all software latest versions, Minecraft won't load: "GAME CRASH: An unexpected issue occured and the game has crashed. We're sorry for the inconvenience" . No log info -- totally blank. Any fixes?
#202 [08:56] * shanerbaker [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has joined #minecrafthelp
#203 [08:56] <shanerbaker> I keep trying to switch versions but whenever I try on java edition the game always crashing I have tried multiple different versions and I cant get past to see even the start screen
#204 [08:57] <Greymagic27> ??> shanerbaker launcher/log
#205 [08:57] <Absol> shanerbaker: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#206 [08:57] <Greymagic27> Jess, Follow those steps as well
#207 [08:57] * bildramer [~bildramer@p2003004CEA0E400094F24F6F4D074092.dip0.t-ipconnect.de] has joined #minecrafthelp
#208 [08:57] <shanerbaker> thanks guys
#209 [08:57] * GuyMcMans [webchat@23.251.23.94] has joined #minecrafthelp
#210 [08:58] <GuyMcMans> Im having difficulty connecting with my buddy on lan.
#211 [08:58] <Greymagic27> GuyMcMans, What's the trouble?
#212 [08:58] <GuyMcMans> Well he can see the server but when he tries to connect it times out every time.
#213 [08:59] * tumbleweed [~bildramer@p2003004CEA0E4000D41172C1EFA84350.dip0.t-ipconnect.de] has quit. (Ping timeout: 202 seconds)
#214 [08:59] <Greymagic27> GuyMcMans, Try disabling both of your firewalls
#215 [09:00] <shanerbaker> ok it says on the website I should give this to the person that told me too but how is that gonna help do i just copy and paste it into the log?
#216 [09:00] <Greymagic27> shanerbaker, Yea, copy/paste the game output into paste.ubuntu.com. Click the paste button then send the URL
#217 [09:01] <shanerbaker> the url into the launcher?
#218 [09:01] <Greymagic27> ??> shanerbaker paste
#219 [09:01] <Absol> shanerbaker: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#220 [09:02] <shanerbaker> fine I will do it when i get home from my road trip see yall at like 5:00 if your even on
#221 [09:02] <Greymagic27> shanerbaker, I may be, if not there will be other volunteers around
#222 [09:02] * shanerbaker [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has quit. (Quit: webchat.esper.net)
#223 [09:04] * ChampTerminator [webchat@ip2505fa95.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#224 [09:05] <Jess> Thanks Greymagic27, but log output blank. Just keeps saying Waiting for log output...
#225 [09:05] <ChampTerminator> hi
#226 [09:06] <Greymagic27> Jess, Sadly I don't know much about how macs work so I'm not able to help you further, is it possible for you to wait for another volunteer to come online?
#227 [09:06] <Greymagic27> ChampTerminator, Hey, how can we help?
#228 [09:06] <Jess> Thanks anyway.
#229 [09:06] <ChampTerminator> i have problem with loking on minecraft
#230 [09:06] <Greymagic27> ChampTerminator, What's the issue?
#231 [09:06] <ChampTerminator> i vorgot my paaswort
#232 [09:07] <Greymagic27> ??> ChampTerminator account/forgot-password
#233 [09:07] <ChampTerminator> I last played 5 years ago
#234 [09:08] * Krons [webchat@85.106.110.7.dynamic.ttnet.com.tr] has joined #minecrafthelp
#235 [09:08] <Krons> hi
#236 [09:08] <Greymagic27> ChampTerminator, In that case you'll need to email mojang
#237 [09:08] <Greymagic27> ??> ChampTerminator account/send-email
#238 [09:08] <ChampTerminator> have i make but i have not mail vrom mojang
#239 [09:08] <Absol> ChampTerminator: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#240 [09:08] <Absol> ChampTerminator: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#241 [09:08] <GuyMcMans> Greymagic27 Thanks it worked
#242 [09:08] <Greymagic27> ChampTerminator, You'll need to wait for a reply. See this: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#243 [09:08] <ChampTerminator> i wayting of the mail
#244 [09:08] * GuyMcMans [webchat@23.251.23.94] has quit. (Quit: webchat.esper.net)
#245 [09:09] * Krons [webchat@85.106.110.7.dynamic.ttnet.com.tr] has quit. (Client Quit)
#246 [09:09] <ChampTerminator> sorry my english not got
#247 [09:09] <Greymagic27> ChampTerminator, You need to wait for reply https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#248 [09:10] <ChampTerminator> ok
#249 [09:11] * Descombo [webchat@dslb-088-077-078-070.088.077.pools.vodafone-ip.de] has joined #minecrafthelp
#250 [09:11] * minecrash [webchat@CPE9050cac61993-CM9050cac61990.cpe.net.cable.rogers.com] has joined #minecrafthelp
#251 [09:13] * Krons [webchat@85.106.110.7.dynamic.ttnet.com.tr] has joined #minecrafthelp
#252 [09:13] <Krons> My friend has changed my profile name with a sexual name, how can I change the name of the emergency
#253 [09:13] <Descombo> hello
#254 [09:13] <Greymagic27> Krons, You'll need to wait the 30 days, sorry
#255 [09:13] <Krons> hello
#256 [09:13] <minecrash> One of my minecraft folders is corrupted and unreadable. It's not a saved world or anything. if you go in to .minecraft\assets\objects\41 it won't ;et me open it
#257 [09:13] <Greymagic27> Descombo, Hey, how can we help
#258 [09:13] <Greymagic27> ??> minecrash win/reinst
#259 [09:13] <Absol> minecrash: You may need to reinstall the locally installed files that Minecraft puts into place.
#260 [09:13] <Absol> minecrash: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#261 [09:14] <Descombo> I have a problem. I cant sign in on minecraft. when i press on the sign in button nothing happens
#262 [09:14] <ChampTerminator> hm sorry this have not help ich have all making
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#265 [09:14] <Greymagic27> Descombo, Can you sign in on minecraft.net?
#266 [09:15] <Greymagic27> ChampTerminator, Warten Sie auf eine Antwort
#267 [09:15] <ChampTerminator> ja
#268 [09:15] <Descombo> No the sign in button doesnt work. Can i speak german here?
#269 [09:15] <ChampTerminator> oder beser gesagt daruf das ich mein passwort ändern kann
#270 [09:15] <Greymagic27> Descombo, It's english only support, I just said it in german so he would understand :P
#271 [09:15] <Descombo> Oh okay
#272 [09:16] <Greymagic27> Descombo, When you sign into the launcher, does that work ok?
#273 [09:16] <Descombo> I need to download the launcher And for that i need to sign in
#274 [09:17] <Greymagic27> Descombo, See if another browser works, we've had the issue a couple of times here, usually another browser fixes the issue
#275 [09:17] <Descombo> I tried that and it didnt work. I tried to restart the computer didnt work
#276 [09:17] <Greymagic27> Descombo, How many browsers have you tried so far?
#277 [09:18] <Descombo> 3/3
#278 [09:18] <Greymagic27> Descombo, Microsoft edge? Internet explorer?
#279 [09:18] <Descombo> ya
#280 [09:19] <Greymagic27> Hmm ok, hold on a second
#281 [09:19] <Descombo> ok
#282 [09:19] <Capfan67> Java Edition download link for Windows: https://launcher.mojang.com/download/MinecraftInstaller.msi
#283 [09:20] * Jess [webchat@142.216.128.5] has joined #minecrafthelp
#284 [09:20] <Descombo> okay wait
#285 [09:20] <Jess> On MacOS, Minecraft crashes immediately on Play.
#286 [09:21] <Jess> Anyone know Mac?
#287 [09:21] <Capfan67> Descombo, An inability to use the Minecraft.net dynamic content often roots back to AdBlockers or other web addons. In the future, you may need to disable them to access Minecraft.net content.
#288 [09:22] <Descombo> doesnt work
#289 [09:22] <Capfan67> Descombo, Clicking that link does not initiate a download?
#290 [09:23] <Descombo> the download works but cant sign in..
#291 [09:23] <Capfan67> Descombo, Do you mean you can't sign into the Launcher?
#292 [09:24] <Descombo> yes
#293 [09:25] <Capfan67> Descombo, What happens when you try to log into the launcher?
#294 [09:25] * Jonasbennia [webchat@cm-84.210.35.170.getinternet.no] has quit. (Quit: webchat.esper.net)
#295 [09:25] <Descombo> email+password wrong
#296 [09:25] <Capfan67> Descombo, Are you able to log into Mojang.com?
#297 [09:25] <ChampTerminator> by my to
#298 [09:25] <Descombo> no
#299 [09:26] <Capfan67> Descombo, Does Mojang.com also tell you that your password is wrong?
#300 [09:26] <ChampTerminator> yes
#301 [09:26] <ChampTerminator> by my
#302 [09:27] <minecrash> One of my minecraft folders is corrupted and unreadable. It's not a saved world or anything. if you go in to .minecraft\assets\objects\41 it won't let me open it. Tried deleting everything in the .minecraft folder, uninstalling and reinstalling the game and it still didn't work.
#303 [09:27] * cedtoup [webchat@crnypq0201w-lp130-02-65-92-214-36.dsl.bell.ca] has joined #minecrafthelp
#304 [09:27] <Descombo> no but mojangs button doesnt work i dont know why
#305 [09:27] <Greymagic27> minecrash, Let's try a full reinstall then
#306 [09:27] <Greymagic27> ??> minecrash win/reinst/full
#307 [09:27] <Absol> minecrash: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#308 [09:27] <Absol> minecrash: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#309 [09:29] <cedtoup> Anyone know is there anything wrong with the email to retrieve passwords? I tried to reset my password but I never got the email..
#310 [09:29] <Greymagic27> cedtoup, I think it's something wrong with mojangs auto email system, I can link you to email mojang so you can ask them to get it reset
#311 [09:29] <Capfan67> Descombo, This is what I was mentioning earlier. Inability to interact with Mojang.com/Minecraft.net content is usually addons/adblockers/security software installed on your computer. If you can't remove them to work it out, you can manage your account from another deivce such as a mobile phone.
#312 [09:30] <Capfan67> cedtoup, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#313 [09:30] <Capfan67> cedtoup, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#314 [09:30] <cedtoup> Greymagic27 I already emailed them but it says they are replying to ticket from Feb 9 ...
#315 [09:30] <Capfan67> ??> cedtoup account/send-email
#316 [09:30] <Absol> cedtoup: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#317 [09:30] <Absol> cedtoup: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#318 [09:31] <Greymagic27> cedtoup, Yea they are. The wait times have been high ever since the holiday season
#319 [09:31] <Capfan67> ChampTerminator, So, you're unable to log into Mojang.com?
#320 [09:31] * Descombo [webchat@dslb-088-077-078-070.088.077.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#321 [09:31] <ChampTerminator> i have send a mail but not answere
#322 [09:31] <Greymagic27> ChampTerminator, Wait for a reply
#323 [09:32] <Capfan67> ChampTerminator, Did you request a password reset, or submit a support ticket? (which one)?
#324 [09:32] <cedtoup> Ok thanks .. will wait I guess
#325 [09:33] <ChampTerminator> i am going on mojang vor ligin and in not login
#326 [09:33] * minecrash [webchat@CPE9050cac61993-CM9050cac61990.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#327 [09:33] * cedtoup [webchat@crnypq0201w-lp130-02-65-92-214-36.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#328 [09:33] <Capfan67> ChampTerminator, When you try to log into Mojang.com, what response do you get?
#329 [09:33] <ChampTerminator> i have reset
#330 [09:34] <ChampTerminator> wrong passwort
#331 [09:34] * lead_pipe23 [~Lead@38.29.184.216] has quit. (Read error: Connection reset by peer)
#332 [09:35] <Capfan67> ChampTerminator, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#333 [09:35] <Capfan67> ??> ChampTerminator account/send-email
#334 [09:35] <Absol> ChampTerminator: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#335 [09:35] <Absol> ChampTerminator: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#336 [09:36] * Irek [webchat@195191162088.dynamic-ra-02.vectranet.pl] has joined #minecrafthelp
#337 [09:36] * lead_pipe23 [~Lead@38.29.184.216] has joined #minecrafthelp
#338 [09:37] <Irek> Hi, I have got a problem with logging to minecraft.net
#339 [09:37] <Greymagic27> Irek, Hey! What's the issue?
#340 [09:37] <ChampTerminator> I bought it about 10 years ago
#341 [09:37] <Greymagic27> ChampTerminator, Ask for alternate verification methods
#342 [09:38] <Capfan67> Irek, What happens when you try?
#343 [09:38] <ChampTerminator> i have bought of the pace of mojang
#344 [09:38] <Greymagic27> ChampTerminator, In the email, ask for alternate verification methods
#345 [09:39] <Irek> I can not login to minecraft.net and I send request reset password but the post didn`t come
#346 [09:39] <Capfan67> Irek, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#347 [09:39] <Capfan67> ??> Irek account/send-email
#348 [09:39] <Absol> Irek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#349 [09:39] <Absol> Irek: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#350 [09:40] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#351 [09:40] <ChampTerminator> this is an automatic email for new password
#352 [09:40] <ChampTerminator> I can not write anything
#353 [09:42] <Capfan67> ChampTerminator, If you haven't already, submit a ticket with the link I provided. You will get an automatic message acknowledging your ticket. Then wait for Mojang to respond and open a dialog. At that time, you can ask them what other options you have.
#354 [09:42] <ChampTerminator> ah sorry i hav this doing but have an answer of that die mail have to get
#355 [09:43] <Capfan67> ChampTerminator, If you've contact Mojang, wait for them and work with them. We provide technical support. We can't fix your account issues. Only Mojang can help.
#356 [09:45] * Irek7 [webchat@195191162088.dynamic-ra-02.vectranet.pl] has joined #minecrafthelp
#357 [09:45] <ChampTerminator> 0311815ed2584873a136805cafc0cc13
#358 [09:45] <Greymagic27> ChampTerminator, DON'T TELL US ANY INFORMATION ABOUT YOUR ACCOUNT
#359 [09:45] * Lord_Ralex kicked ChampTerminator from #minecrafthelp (Reason: hampTerminator :ChampTerminator)
#360 [09:47] * ChampTerminator [webchat@ip2505fa95.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#361 [09:47] <Irek7> I send post to Mojang support with my problem logging to my acount in minecraft.net. How long I will be wait for resolve problem ?
#362 [09:47] <Greymagic27> Irek7, See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#363 [09:48] <ChampTerminator> I'm sorry that was not because of my accaunt I was trying to send the mail I got
#364 [09:48] <Greymagic27> ChampTerminator, Don't send the auto reply that you got. Just wait for the reply from mojang so they can resolve your issue
#365 [09:48] <Capfan67> ChampTerminator, We can't help you with account issues. Only Mojang can.
#366 [09:48] * Lord_Ralex kicked ChampTerminator from #minecrafthelp (Reason: hampTerminator :Wait for Mojang to reply to your email.)
#367 [09:52] * Nargesius [webchat@ip4-83-240-89-97.cust.nbox.cz] has joined #minecrafthelp
#368 [09:53] <Irek7> thanks for answer
#369 [09:53] <Greymagic27> Irek7, Your welcome. Good luck on getting your account back
#370 [09:53] <Nargesius> Hello, i have quite problem with minecraft, i´ve bought Mc two days ago from kinguin.net.. i recieved the reedem code, and first thing was that i couldn´t connect to Minecraft.net from PC, only from mobile phone, so i´ve reedemed it on phone, my friend sended me minecraft installer, i´ve install it, but when i typed in e-mail and password, it say
#371 [09:53] <Nargesius> Could not to connect over and over again.. any help ?
#372 [09:54] * Irek [webchat@195191162088.dynamic-ra-02.vectranet.pl] has quit. (Quit: webchat.esper.net)
#373 [09:55] <Greymagic27> ??> Nargesius tools/hjt
#374 [09:55] <Absol> Nargesius: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#375 [09:55] <Absol> Nargesius: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#376 [09:56] <Capfan67> Nargesius, Be aware that if you purchased from anywhere other than Mojang.com, you've likely been scammed. Also, Mojang does not recognize account transfers, so if you purchased an email and password, the account isn't yours and will likely be reclaimed by the owner.
#377 [09:58] <Nargesius> @absol I´ve pasted it .
#378 [09:58] <Nargesius> Capfan67 it´s not like i couldn´t reedem code, but when i tried to log on minecraft.net on PC, i couldn´t, just 3x captcha codes showed up, i´ve completed it, but nothing happend, couldn´t log in
#379 [09:58] <Nargesius> Capfan67 i can only from phone
#380 [09:58] <Greymagic27> Nargesius, Send the url here
#381 [09:58] <Nargesius> https://paste.ubuntu.com/p/vVV9kTNY2n/
#382 [09:58] <Greymagic27> ??> Nargesius info/mcleaks
#383 [09:58] <Absol> Nargesius: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#384 [09:58] <Absol> Nargesius: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#385 [09:58] <Greymagic27> ??> Nargesius win/hosts/edit
#386 [09:58] <Absol> Nargesius: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#387 [09:59] <Absol> Nargesius: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#388 [10:05] * BrianUcanny [webchat@176.234.106.212.dynamic.jazztel.es] has joined #minecrafthelp
#389 [10:07] <Nargesius> @absol and what after that ?
#390 [10:07] <BrianUcanny> good morning, yesterday try to connect, but do not accept the password
#391 [10:07] <Greymagic27> Nargesius, After that make sure to change your password and then try minecraft
#392 [10:07] <Greymagic27> BrianUcanny, Have you tried to resest your password?
#393 [10:08] <Nargesius> Some 94.23.155.247 authserver.mojang.com
#394 [10:08] <Nargesius> 94.23.155.247 sessionserver.mojang.com appeared in notepad
#395 [10:08] <BrianUcanny> change the password but the mail did not arrive
#396 [10:08] <Nargesius> what about it ?
#397 [10:08] <Greymagic27> Nargesius, Remove both of those entries
#398 [10:08] <Nargesius> and then ? exit and save ?
#399 [10:08] <BrianUcanny> create an account with the same email again and let me do it
#400 [10:08] <Greymagic27> Nargesius, Yep, then save and exit the notepad
#401 [10:08] <Greymagic27> BrianUcanny, One of the reasons that you don't get the email is suspicious activity. This is often caused by giving your login information to a 3rd party or website. In those cases, you'll need to contact Mojang Customer Support:
#402 [10:08] <Greymagic27> ??> BrianUcanny account/send-email
#403 [10:08] <Absol> BrianUcanny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#404 [10:08] <Absol> BrianUcanny: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#405 [10:09] <Nargesius> Greymagic27 Absol Thanks so much guys <3
#406 [10:09] <Capfan67> Nargesius, Wait...
#407 [10:10] <Nargesius> Capfan67 i couldn´t find your name
#408 [10:10] <Nargesius> sorry thx too
#409 [10:10] <Nargesius> ^^
#410 [10:10] <Capfan67> Nargesius, You've given your password to account theives by installing MCLeaks. Be sure to change your password now that you've cleaned up.
#411 [10:10] <Nargesius> i did
#412 [10:10] <Nargesius> hope that would be enough
#413 [10:10] <BrianUcanny> I already created a ticket I'm waiting for them to solve it, what scares me is that I've been with the game since 2012 and now it does not let me
#414 [10:10] <Capfan67> Nargesius, If you've changed it after you cleaned your hosts file, then you should be set.
#415 [10:11] <Nargesius> idid
#416 [10:11] <Nargesius> i did* thanks so much again guys <3
#417 [10:11] <Greymagic27> BrianUcanny, It's a known issue that the password emails don't come, just wait for a reply from mojang :)
#418 [10:11] <Greymagic27> Nargesius, Your welcome. Just don't use mcleaks again ;)
#419 [10:11] <Nargesius> i´ll be sure to don´t ever use it again
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#422 [10:13] <BrianUcanny> thanks for the help see you later
#423 [10:13] <Greymagic27> BrianUcanny, Your welcome. Good luck
#424 [10:14] * Nargesius [webchat@ip4-83-240-89-97.cust.nbox.cz] has quit. (Quit: webchat.esper.net)
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#426 [10:43] * h [webchat@host86-150-100-37.range86-150.btcentralplus.com] has joined #minecrafthelp
#427 [10:43] <h> i cant remember my username
#428 [10:43] * h is now known as Guest29283
#429 [10:47] * Guest29283 [webchat@host86-150-100-37.range86-150.btcentralplus.com] has quit. (Client Quit)
#430 [10:48] * DamSinPilaa [webchat@200-127-24-116.cab.prima.net.ar] has joined #minecrafthelp
#431 [10:49] * jordi [webchat@ip51cf3bdc.direct-adsl.nl] has joined #minecrafthelp
#432 [10:49] <jordi> hello
#433 [10:49] <Greymagic27> jordi, Hey
#434 [10:49] <DamSinPilaa> Hi
#435 [10:49] <jordi> i have a problem with signing in on this pc
#436 [10:49] <Greymagic27> DamSinPilaa, Hey! How can we help?
#437 [10:49] <jordi> on every other device i can log in except my pc
#438 [10:50] <Greymagic27> jordi, You need to wait for a reply to the email you sent yesterday
#439 [10:50] <jordi> okay
#440 [10:50] <jordi> thx though
#441 [10:50] <Greymagic27> jordi, Your welcome, Good luck on getting your account back
#442 [10:50] <DamSinPilaa> I have a problem with the security questions and the account that I use as a gift from a friend, only 2/3 security questions, how can I recover or know the other question I'm missing?
#443 [10:50] <jordi> bye
#444 [10:50] * jordi [webchat@ip51cf3bdc.direct-adsl.nl] has quit. (Client Quit)
#445 [10:51] <Greymagic27> DamSinPilaa, To do that you'd need to email mojang, the response time is 1-3 weeks though due to backlog
#446 [10:52] <DamSinPilaa> Send an email last year, and keep sending me to this page.
#447 [10:52] <Greymagic27> DamSinPilaa, This is only for technical problems, we can't help with anything related to accounts, all we can do is give you mojangs contact details
#448 [10:58] * SolitaryWarrior [webchat@94.73.44.240] has joined #minecrafthelp
#449 [10:58] <SolitaryWarrior> hi
#450 [10:58] <Greymagic27> SolitaryWarrior, Hey, how can we help?
#451 [10:58] <SolitaryWarrior> i have a problem with my account
#452 [10:58] <Greymagic27> SolitaryWarrior, What's the issue?
#453 [10:59] <SolitaryWarrior> sorry for my english i am spanish
#454 [10:59] <Greymagic27> SolitaryWarrior, That's fine :)
#455 [10:59] <SolitaryWarrior> I have not used my account for 1 year and I do not remember my password and when I try to change it, no email arrives
#456 [10:59] <Greymagic27> ??> SolitaryWarrior account/send-email
#457 [10:59] <Absol> SolitaryWarrior: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#458 [10:59] <Absol> SolitaryWarrior: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#459 [11:01] * justysqq [webchat@agsy11.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#460 [11:01] <SolitaryWarrior> i send a email to the suport of mojang and i am waiting
#461 [11:01] <Greymagic27> SolitaryWarrior, The response times are 1-3 weeks due to the backlog they still have, hopefully it will speed up
#462 [11:01] <justysqq> Good day. I can not log in. The attempt to reset the password failed because no mail arrives. How to solve the problem?
#463 [11:02] <Greymagic27> ??> justysqq account/send-email
#464 [11:02] <Absol> justysqq: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#465 [11:02] <Absol> justysqq: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#466 [11:02] <SolitaryWarrior> okay thanks bye
#467 [11:02] * Greymagic27 waves
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#468 [11:12] * ron [webchat@ip-217-103-41-11.ip.prioritytelecom.net] has joined #minecrafthelp
#469 [11:12] <ron> hi
#470 [11:12] <Greymagic27> ron, Hey, how can we help?
#471 [11:13] <ron> im getting this error: The game crashed whilst initializing game
#472 [11:13] <ron> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#473 [11:13] <Greymagic27> ??> ron win/dxdiag
#474 [11:13] <Absol> ron: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#475 [11:13] <ron> i do not know how too use that
#476 [11:14] <ron> ohhh ok
#477 [11:14] <ron> i get it
#478 [11:16] <ron> https://paste.gg/p/anonymous/c79f2b4a77d94f2f8f80992b07cacb69/files/77c1510149d14c6c8cd9e4c7e5f0afe0/raw
#479 [11:16] * Kitkatigan [webchat@ip-66-87-113-110.tacmwa.spcsdns.net] has joined #minecrafthelp
#480 [11:16] <ron> in this link are my dxdiag
#481 [11:16] <Greymagic27> ron, Can you post the full thing and use paste.ubuntu.com?
#482 [11:17] * chris [webchat@072-178-079-133.res.spectrum.com] has joined #minecrafthelp
#483 [11:17] <Kitkatigan> Hey guys, I’ve been having a problem with Mincraft PE, every time I try and play the game the app crashes. I’ve tried uninstalling it and reinstalling it but that hasn’t fixed the issue. Any suggestions?
#484 [11:18] * TinderGod [webchat@ip72-197-32-31.sd.sd.cox.net] has joined #minecrafthelp
#485 [11:18] <TinderGod> Hi, I havent recieved my reddem code yet
#486 [11:18] <TinderGod> redeem*
#487 [11:18] <Greymagic27> ??. Kitkatigan launcher/log
#488 [11:19] <Capfan67> TinderGod, Which Redeem code are you referring to?
#489 [11:19] <mattym> Kitkatigan, We do not support the Mobile version here.
#490 [11:19] <chris> hi i bought my copy of minecraft for windows from g2a and used it on my microsoft account and not my mojang account is there anyway those can be linked?
#491 [11:19] <TinderGod> the migration
#492 [11:19] <Kitkatigan> I’m not really sure how to get that as I’m on an iPad. I know hot to get there with a computer but the app is a lot different.
#493 [11:19] <mattym> Kitkatigan, We do not support the Mobile version here.
#494 [11:19] <TinderGod> ive had my mojang account since april 2018 and brought it there and havent recived my redeem code
#495 [11:20] <Capfan67> TinderGod, There shouldn't be any code involved. From the migration page, you simply enter your legacy information, and Mojang account credentials.
#496 [11:20] <Capfan67> ??> TinderGod account/migrate
#497 [11:20] <Absol> TinderGod: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#498 [11:20] <TinderGod> ive tried tht
#499 [11:20] <Kitkatigan> Oh okay. Is there anywhere I can go that isn’t the forums?
#500 [11:20] <mattym> chris, g2a is a scam site. If you want the game buy it from minecraft.net
#501 [11:20] <TinderGod> my account was created on my cake day but ths it
#502 [11:20] <mattym> Kitkatigan, You can check the bug tracker to see if its a known issue. Otherwise the forums is the best bet.
#503 [11:21] <Kitkatigan> Oh. Thanks for trying anyway.
#504 [11:21] * Kitkatigan [webchat@ip-66-87-113-110.tacmwa.spcsdns.net] has quit. (Client Quit)
#505 [11:21] <Capfan67> TinderGod, So, is your issue that you don't know your Legacy account details, such as the original Email?
#506 [11:23] * rickink13 [webchat@customer-187-210-247-47.uninet-ide.com.mx] has joined #minecrafthelp
#507 [11:25] * Mac [webchat@pool-173-54-32-227.nwrknj.fios.verizon.net] has joined #minecrafthelp
#508 [11:25] <chris> mattym i got my copy just fine theres nothing wrong with it i just used the code on my microsoft account so when i loaded it and tried using mods it wouldnt let me download them becasue i didnt use the code through mojang
#509 [11:26] <mattym> chris, Again g2a is a scam site. If you want the Java Edition, but it on minecraft.net
#510 [11:27] <Capfan67> chris, Windows 10 Edition and Java Edition are different games. If you "purchased" a Windows 10 Edition code, but want Java Edition, you have the wrong game.
#511 [11:27] * chris [webchat@072-178-079-133.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#512 [11:27] <Mac> I am trying to change the email of an existing account so I can reset my password, and I'm not sure how to do that. Is there a way to change or update the email?
#513 [11:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#514 [11:28] <rickink13> good morning, I had problems with my minecraft launcher, just want to start the game throws me the message "the game is going to crash at the beginning" they sent me to this chat because they could help me solve this problem ... Could anyone help me?
#515 [11:28] <Greymagic27> ??> rickink13 launcher/log
#516 [11:28] <Absol> rickink13: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#517 [11:28] <Capfan67> Mac, to change the email, you need to know the security challenge answers and know the login credentials. If you don't have those, you'll need to contact Mojang Support
#518 [11:28] <Capfan67> ??> Mac account/send-email
#519 [11:28] <Absol> Mac: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#520 [11:28] <Absol> Mac: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#521 [11:28] <Absol> Mac: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#522 [11:29] * Mac [webchat@pool-173-54-32-227.nwrknj.fios.verizon.net] has left #minecrafthelp
#523 [11:29] * PandaPlays2009 [webchat@olp-209-150-255-120.olp.net] has joined #minecrafthelp
#524 [11:29] <PandaPlays2009> HI
#525 [11:30] <Greymagic27> PandaPlays2009, Hello! How can we help?
#526 [11:30] <PandaPlays2009> I can't log into change my skin
#527 [11:30] <Greymagic27> PandaPlays2009, What does it say when you try?
#528 [11:30] <TinderGod> i cant remember my login name for old account
#529 [11:31] <TinderGod> i have emails a pay receipts
#530 [11:31] <PandaPlays2009> It says some security
#531 [11:31] <Capfan67> TinderGod, Again, if you don't have all of your Legacy account information, you'll need to contact Mojang to help with the Migration.
#532 [11:31] <Capfan67> ??> TinderGod account/send-email
#533 [11:31] <Absol> TinderGod: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#534 [11:31] <Absol> TinderGod: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#535 [11:31] <Greymagic27> PandaPlays2009, What's the exact message?
#536 [11:32] <PandaPlays2009> questions I never put in
#537 [11:32] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#538 [11:32] <PandaPlays2009> What is your favorite Pet name
#539 [11:32] <Greymagic27> PandaPlays2009, Security questions then, did you set them?
#540 [11:32] <PandaPlays2009> no
#541 [11:32] <Greymagic27> PandaPlays2009, In that case you'll need to email mojang:
#542 [11:32] <PandaPlays2009> And I can't change my skin
#543 [11:32] <Greymagic27> ??> PandaPlays2009 account/send-email
#544 [11:33] <Absol> PandaPlays2009: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#545 [11:33] <Absol> PandaPlays2009: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#546 [11:33] <PandaPlays2009> Thanks!!
#547 [11:34] <PandaPlays2009> I can't find it
#548 [11:34] <PandaPlays2009> tho
#549 [11:35] <Capfan67> PandaPlays2009, By "it" do you mean the Transaction ID? If so...
#550 [11:35] <Capfan67> ??> PandaPlays2009 account/trans-id
#551 [11:35] <Absol> PandaPlays2009: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#552 [11:36] <Capfan67> PandaPlays2009, The Transaction ID makes recovery easy. If you *can't* get it using the help page, inform Mojang when you open your ticket. If they have any other method of verification of ownership for you, they'll let you know.
#553 [11:38] <PandaPlays2009> Ok
#554 [11:41] <rickink13> Well, I followed the instructions that @absol gave me but in the end it gives me the indication "Copy the URL as seen in the image above and give it to the person that is asking for your Launcher log." now what? I'm sorry if I'm a bit lost, it's just that I can not understand
#555 [11:42] <TinderGod> ok
#556 [11:42] <TinderGod> found my old microsoft account info
#557 [11:42] * TinderGod [webchat@ip72-197-32-31.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#558 [11:43] <Greymagic27> rickink13, Have you pasted the log onto paste.ubuntu.com?
#559 [11:43] <Greymagic27> ron, How far through the steps are you?
#560 [11:45] <rickink13> Greymagic27 Yes, I did it
#561 [11:45] <Greymagic27> rickink13, On your URL bar you should see something like this: https://paste.ubuntu.com/p/JywjFwyXf8/
#562 [11:45] <Greymagic27> Send that
#563 [11:47] <rickink13> ok if it appears, but to whom, or where, do I have to send it?
#564 [11:47] <Greymagic27> rickink13, Send it in the channel, we need it to identify what sort of crash your having
#565 [11:48] <rickink13> https://paste.ubuntu.com/p/XZ2HY4jN7Q/
#566 [11:48] <rickink13> ready
#567 [11:49] <Greymagic27> Thanks, hold on
#568 [11:49] <Greymagic27> ??> rickink13 win/dxdiag
#569 [11:49] <Absol> rickink13: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#570 [11:49] <rickink13> ok
#571 [11:51] <rickink13> So, I follow the instructions on this page now?
#572 [11:51] <Greymagic27> Yes please
#573 [11:52] <rickink13> ok
#574 [11:54] <rickink13> https://paste.ubuntu.com/p/dBgwdnhdfn/
#575 [11:54] <rickink13> ready
#576 [12:00] <Capfan67> rickink13, That system is very old, and below minecraft minimum requirements. eMachines only offers drivers through Windows 7 for that system.
#577 [12:01] <Capfan67> rickink13, Although by downgrading your OS and possibly graphics hardware, you might get older versions of Minecraft to run, the system is too old for us to support here.
#578 [12:03] <rickink13> So, my only option is, or download previous versions, or acquire a new device?
#579 [12:04] <Capfan67> rickink13, downgrading to run older versions of Minecraft would require a heroic effort. Given your hardware is circa 2009, I would invest my money in a new system.
#580 [12:05] * ron [webchat@ip-217-103-41-11.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#581 [12:06] <rickink13> Well, I think I should save money for a new computer
#582 [12:06] <Capfan67> rickink13, *nods* Sorry, I wish I had better news for you.
#583 [12:08] * EB2 [webchat@c-66-176-71-129.hsd1.fl.comcast.net] has joined #minecrafthelp
#584 [12:08] <rickink13> Do not worry, I knew, or rather, I had the suspicion that it would be something of that style, since
#585 [12:10] <EB2> hi
#586 [12:10] <EB2> https://paste.gg/p/anonymous/d7db8b226af0488383604714aa6a8715/files/7e05cf9d9c0b4165b2ad767dcdef7287/raw
#587 [12:12] <EB2> hello?
#588 [12:12] <EB2> anyone there??
#589 [12:12] <EB2> anyone there??
#590 [12:12] * EB2 [webchat@c-66-176-71-129.hsd1.fl.comcast.net] has left #minecrafthelp
#591 [12:14] * rickink13 [webchat@customer-187-210-247-47.uninet-ide.com.mx] has quit. (Quit: webchat.esper.net)
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#594 [12:35] * jawad25 [webchat@89.239.32.69] has joined #minecrafthelp
#595 [12:35] <jawad25> hi
#596 [12:36] <jawad25> i forget the password for my minecraft account
#597 [12:36] <jawad25> plz can you help me
#598 [12:38] * xMistrzu [webchat@c130-132.icpnet.pl] has joined #minecrafthelp
#599 [12:38] <xMistrzu> Hello
#600 [12:38] * xMistrzu [webchat@c130-132.icpnet.pl] has quit. (Client Quit)
#601 [12:47] * undeadstrain [webchat@d24-36-114-213.home1.cgocable.net] has joined #minecrafthelp
#602 [12:47] <undeadstrain> hello
#603 [12:48] <undeadstrain> I just bought Minecraft for the pc, but I was looking to buy the windows 10 version so I can play with my friends on xbox one
#604 [12:48] <undeadstrain> can you refund me my money so I can buy the proper version of the game, so I can paly with firnerds
#605 [12:48] <undeadstrain> friends*
#606 [12:49] <Capfan67> ??> undeadstrain account/refund
#607 [12:49] <Absol> undeadstrain: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#608 [12:53] * Tim2 [webchat@216-12-50-248.access.ntelos.net] has joined #minecrafthelp
#609 [12:55] <Tim2> So it wont let me buy Minecraft, I don't know if its my card or the website, because I just brought something else and my card was fine a couple of minutes ago\
#610 [12:55] <mattym> Tim2, What does it say when you try?
#611 [12:55] <Tim2> I just looked on my bank account and it keeps saying Mojang is taking the money out but also putting it back in
#612 [12:56] <Tim2> It said there is an error with your card information
#613 [12:56] <mattym> Tim2, Call the bank and tell them you need to make an International Transaction.
#614 [12:58] <Tim2> Ahhhhh alright, appreciate you. Thanks
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#617 [13:36] * tech [webchat@97.99.206.101] has joined #minecrafthelp
#618 [13:36] <tech> ERROR :(
#619 [13:36] <tech> Failed to download file. af_za.json
#620 [13:37] <tech> what to do?
#621 [13:37] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#622 [13:37] <tech> #minecrafthelp what should i do?
#623 [13:38] <tech> nv i got it :)
#624 [13:38] <tech> thx
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#626 [13:39] * beginner300 [webchat@dslb-084-062-112-039.084.062.pools.vodafone-ip.de] has joined #minecrafthelp
#627 [13:42] <beginner300> The game crashed whilst initializing game
#628 [13:42] <beginner300> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL ..... what can i do??
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#634 [14:16] * ryan [webchat@208.94.128.76] has joined #minecrafthelp
#635 [14:16] * ryan is now known as Guest77397
#636 [14:17] <Guest77397> every time i click on the play i get the notification "Failed to download file, the file contents differ from what was expected. 1.13.1.json"
#637 [14:17] <urielsalis> ??> Guest77397 win/resinst
#638 [14:17] <urielsalis> ??> Guest77397 win/reinst
#639 [14:17] <Absol> Guest77397: You may need to reinstall the locally installed files that Minecraft puts into place.
#640 [14:17] <Absol> Guest77397: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#641 [14:18] <Guest77397> I'm on mac
#642 [14:18] <urielsalis> ??> Guest77397 mac/reinst
#643 [14:18] <Absol> Guest77397: You may need to reinstall the locally installed files that Minecraft puts into place.
#644 [14:18] <Absol> Guest77397: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#645 [14:18] * lars [webchat@142.162.161.248] has joined #minecrafthelp
#646 [14:18] <Guest77397> I have an admin that stops me from using terminal
#647 [14:19] <urielsalis> Guest77397, ask the admin to run it for you, and if they installed any parental control software or antivirus
#648 [14:19] <Guest77397> ok tnks
#649 [14:19] * shaqthepak [webchat@d226-117-119.home.cgocable.net] has joined #minecrafthelp
#650 [14:19] <shaqthepak> HI
#651 [14:19] <urielsalis> hi shaqthepak
#652 [14:19] <shaqthepak> I have a problem
#653 [14:20] <urielsalis> shaqthepak, what problem?
#654 [14:20] <shaqthepak> I dont remember what email I used to create my minecraft account, I've tried all of them and nothing comes from mojang
#655 [14:20] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Read error: Connection reset by peer)
#656 [14:20] <urielsalis> ??> shaqthepak account/send-email
#657 [14:20] <Absol> shaqthepak: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#658 [14:20] <Absol> shaqthepak: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#659 [14:21] <lars> Problem... my Minecraft keeps crashing on boot up also i don't have any sound i have tried to delete and re download many time without success
#660 [14:21] * SlidonlpxD [webchat@dslb-090-186-083-240.090.186.pools.vodafone-ip.de] has joined #minecrafthelp
#661 [14:21] <shaqthepak> My cousin gave me the account and I dont have the transaction ID
#662 [14:23] <urielsalis> shaqthepak, contact your cousin then, as its his account
#663 [14:23] <shaqthepak> but he transferred me the account
#664 [14:24] <SlidonlpxD> i have a problem : i want to connect my old minecaft acc to my new Mojang acc, so that i may be able to play minecaft again. But the problem is that i do not remember the pw clearly. i tryed to resset my pw per email , but due to an unknown problem i do not get it
#665 [14:24] <urielsalis> shaqthepak, thats not allowed by the terms of service. Its still his account
#666 [14:24] <urielsalis> ??> SlidonlpxD account/send-email
#667 [14:24] <Absol> SlidonlpxD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#668 [14:24] <Absol> SlidonlpxD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#669 [14:24] <urielsalis> ??> lars av/adwcleaner
#670 [14:24] <Absol> lars: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#671 [14:24] <Absol> lars: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#673 [14:26] * lars [webchat@142.162.161.248] has quit. (Quit: webchat.esper.net)
#674 [14:27] * Guest77397 [webchat@208.94.128.76] has quit. (Quit: webchat.esper.net)
#675 [14:28] <Kitty9> Hey! I just bought Minecraft Java Edition this morning. I am wearing a custom skin and everyone tells me they see my custom skin yet I can't see anyone elses skins. Everyone looks like steve or alex. Can you help me?
#676 [14:29] * lars [webchat@142.162.161.248] has joined #minecrafthelp
#677 [14:29] <lars> im back after restarting and cleaning
#678 [14:30] * Delaxarnyazer [~Delaxarny@2001:470:7cfb:eac::f5d5] has joined #minecrafthelp
#679 [14:30] * GirlyGamer1998 [webchat@99-161-92-194.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#680 [14:31] <Kitty9> Hey! I just bought Minecraft Java Edition this morning. I am wearing a custom skin and everyone tells me they see my custom skin yet I can't see anyone elses skins. Everyone looks like steve or alex. it happens on single player and multiplayer. Can you help me?
#681 [14:31] <lars> i was told about further instructions?
#682 [14:31] <urielsalis> ??> Kitty9 tools/hjt
#683 [14:31] <Absol> Kitty9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#684 [14:31] <urielsalis> lars, try to play now
#685 [14:31] <Absol> Kitty9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#686 [14:31] * Vinselscrals [webchat@15.red-79-156-84.staticip.rima-tde.net] has joined #minecrafthelp
#687 [14:32] <GirlyGamer1998> I was recently banded on the hypixle surver and I was wondering if there is a way to tell me how I got band because I haven't played hypixel in a while so im not sure what I did?
#688 [14:33] <urielsalis> GirlyGamer1998, Servers manage themselves, there is no way we would know why you got banned
#689 [14:33] * GirlyGamer1998 [webchat@99-161-92-194.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
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#692 [14:33] <Kitty9> which of the options do I choose
#693 [14:33] <lars> its fixed thank you!
#694 [14:34] <Kitty9> ???
#695 [14:34] <urielsalis> Kitty9, options? Should start downloading automatically
#696 [14:34] * lars [webchat@142.162.161.248] has quit. (Quit: webchat.esper.net)
#697 [14:37] <Kitty9> It gave me a couple of options. These are the options: Do a System scan and save a logfile Do a system scan only Veiw the list of backups Open the misc tools section Open online Hijack this quickstart None of the above just start the progam
#698 [14:37] <urielsalis> ??> Kitty9 tools/hjt
#699 [14:38] <Absol> Kitty9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#700 [14:38] <Absol> Kitty9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#701 [14:40] <Kitty9> which one? The one that says "Open the misc tools section"?
#702 [14:40] * Kitty9 [webchat@216.210.84.93] has quit. (Quit: webchat.esper.net)
#703 [14:40] <urielsalis> Kitty9, the one that says, Do a system scan and save a log file
#704 [14:45] * Kitty8 [webchat@216.210.84.93] has joined #minecrafthelp
#705 [14:45] <urielsalis> Kitty8, the one that says, Do a system scan and save a log file
#706 [14:45] <Kitty8> Okay
#707 [14:45] <Kitty8> Now what?
#708 [14:46] <urielsalis> Kitty8, After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#709 [14:46] <Kitty8> how do I give you the link
#710 [14:46] <urielsalis> Kitty8, paste it here
#711 [14:47] <Kitty8> https://paste.ubuntu.com/p/WbmJsMkW6Q/
#712 [14:47] <urielsalis> ??> Kitty8 av/adwcleaner
#713 [14:47] <Absol> Kitty8: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#714 [14:47] <Absol> Kitty8: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#715 [14:47] <Kitty8> okay thank you
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#719 [14:57] <kitty7> okay I'mback
#720 [14:58] <kitty7> hello?
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#725 [15:01] <Kitty8> Hello, I'm back.
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#730 [15:07] <Kitty86> hello
#731 [15:08] <Kitty86> Are any of the people that were on when I asked my question before still in here?
#732 [15:14] <Kitty86> I guess not. Well, anyway, I cant see other peoples skins. The people I was talking to before had me go to a website where it went through my computer. I had to send them a link to another website and then they told me to go to a website where it repaired and cleaned my computer. They told me that it would reset my computer and come back in the cha
#733 [15:14] <Kitty86> t for further instructions. Anyone know what I am supposed to do next?
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#735 [15:16] <Capfan67> Kitty86, Did you test after running ADWCleaner?
#736 [15:18] * Kitty8 [webchat@216.210.84.93] has joined #minecrafthelp
#737 [15:19] <Kitty8> hello. I had 2 people helping me a few minutes ago. They told me to come back here for further instructions. Can anyone help me?
#738 [15:19] <Capfan67> Kitty86, Did you test after running ADWCleaner?
#739 [15:20] <Kitty8> no. Am I supposed to?
#740 [15:20] * shanerbaker [webchat@cpe-65-191-222-15.nc.res.rr.com] has joined #minecrafthelp
#741 [15:21] <Capfan67> Kitty8, The Cleaner should have removed the malware (RelevantKnoweldge). Although that malware normally crashes the client, It was worth cleaning and now testing.
#742 [15:21] <shanerbaker> when i try to copy and paste the log when the game crashes so does the log what do i do
#743 [15:21] <Kitty8> Okay thank you
#744 [15:21] <Capfan67> shanerbaker, You can paste your log here:
#745 [15:21] <Capfan67> ??> shanerbaker paste
#746 [15:21] <Absol> shanerbaker: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#747 [15:21] <shanerbaker> I cant though i dont get time
#748 [15:22] <Capfan67> shanerbaker, Just reading the older logs. So, your issue is crashes when switching versions?
#749 [15:23] * sigonastrevas [webchat@177.96.237.173.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#750 [15:24] <sigonastrevas> help-me
#751 [15:24] <Kitty8> It worked thank you verymuch
#752 [15:24] <shanerbaker> yes
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#754 [15:24] <shanerbaker> when i try to copy and paste the log when the game crashes so does the log
#755 [15:24] <Capfan67> Kitty8, Glad to hear. Enloy!
#756 [15:24] <Capfan67> shanerbaker, What older version are you switching to?
#757 [15:24] <sigonastrevas> help pls
#758 [15:25] <sigonastrevas> help me
#759 [15:25] <sigonastrevas> I send the email to change password but it does not arrive in my gmail. The account seems to bugou
#760 [15:25] <Capfan67> sigonastrevas, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#761 [15:25] <Capfan67> sigonastrevas, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#762 [15:25] <Capfan67> ??> sigonastrevas v
#763 [15:25] <Capfan67> ??> sigonastrevas account/send-email
#764 [15:25] <Absol> sigonastrevas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#765 [15:25] <Absol> sigonastrevas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#766 [15:25] <shanerbaker> 1.12.2
#767 [15:26] <shanerbaker> wait the logs are reappearing
#768 [15:26] <Capfan67> shanerbaker, Does 1.13.2 also crash?
#769 [15:27] <sigonastrevas> my account was blocked and then I had how to unlock?
#770 [15:27] <Capfan67> sigonastrevas, Yes. Follow Absol's instructions. You'll need to contact Mojang support.
#771 [15:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#772 [15:31] <shanerbaker> https://paste.ubuntu.com/p/TsYCjFZwjg/plain/
#773 [15:32] <sigonastrevas> the email was sent will do 8 days and the mojang does not look for help my account was blocked because it seems that they understood that my account was shared more was not and because I played in different places.
#774 [15:32] <Capfan67> shanerbaker, "No OpenGL context" - This is usually a driver error. Does 1.13.2 also crash?
#775 [15:33] <shanerbaker> no
#776 [15:33] <Capfan67> shanerbaker, Strange. Let's look at your hardware and drivers:
#777 [15:33] <Capfan67> ??> shanerbaker win/dxdiag
#778 [15:33] <Absol> shanerbaker: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#779 [15:33] <Capfan67> sigonastrevas, The response will take more than 8 days. See the link I provided above.
#780 [15:34] <sigonastrevas> thanks
#781 [15:34] * sigonastrevas [webchat@177.96.237.173.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#782 [15:41] <shanerbaker> https://paste.ubuntu.com/p/JjPthrYHMr/plain/
#783 [15:42] <shanerbaker> i still require help here is the dxdiag you asked for
#784 [15:42] <shanerbaker> https://paste.ubuntu.com/p/JjPthrYHMr/plain/
#785 [15:42] <Capfan67> shanerbaker, Looking now. Stand by.
#786 [15:43] <shanerbaker> k
#787 [15:46] * G0 [webchat@02dd49bc.bb.sky.com] has joined #minecrafthelp
#788 [15:46] <Capfan67> shanerbaker, The latest driver for the RX 550 is dated Feb, 2019, but your driver is dated August 2018. I wouldn't expect a 2018 driver to generate an OpenGL error, but you might try updating to see if it clears your issue:
#789 [15:46] <Capfan67> shanerbaker, https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-550
#790 [15:47] <shanerbaker> thanks so much!
#791 [15:47] <Capfan67> shanerbaker, Beyond that, there's not much we can do with older versions. They sometimes have bugs, and won't be resolved. If you have issues with 1.13.2, let us know.
#792 [15:47] <G0> im getting this error how can i fix it?? io.netty.channel.abstractchannel$annotatedconnectexception
#793 [15:47] <Capfan67> G0, The important part is what follows. Does it say "time out" or "refused"?
#794 [15:49] <G0> it says time out
#795 [15:51] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#796 [15:52] <Capfan67> G0, Generally speaking, if it says "Timed out" then you did not receive a response from the server you're trying to connect to. It may be down, or improperly configured.
#797 [15:52] <Capfan67> G0, Is this a server at your location, or are you trying to reach a server on the Internet?
#798 [15:53] <G0> i was trying to join my friend using hamachi
#799 [15:54] <Capfan67> G0, Hamachi is very unreliable. We can't support 3rd party apps here, so I won't be much help. Personally, I'd have your friend investigate setting up a proper server using port forwarding or a hosting service.
#800 [15:55] <G0> what is a port forwarding
#801 [15:56] * shanerbaker [webchat@cpe-65-191-222-15.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#802 [15:56] <Capfan67> G0, If neither you nor your friend are familiar with network fundamentals, including port forwarding, then a Hosting service or realms subscription would be your best option.
#803 [15:57] <G0> im broke boy
#804 [15:58] * TMR_MN_STRIKER [webchat@50-80-226-84.client.mchsi.com] has joined #minecrafthelp
#805 [15:58] <Capfan67> G0, In that case, invest your time (or your friends time) learning about setting up a server. You can start here:
#806 [15:58] <Capfan67> ??> G0 mp/server-setup
#807 [15:58] <Absol> G0: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#808 [16:00] <TMR_MN_STRIKER> Hello im looking to migrate my old Minecraft account too the new one but I cant seem to find the email that I used but I know the username and password for it. is there anything I can do personally?
#809 [16:01] <Capfan67> TMR_MN_STRIKER, If you don't know the email original associated with the account, you'll need to have Mojang help you with the Migration:
#810 [16:01] <Capfan67> ??> TMR_MN_STRIKER account/send-email
#811 [16:01] <Absol> TMR_MN_STRIKER: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#812 [16:01] <Absol> TMR_MN_STRIKER: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#813 [16:52] * Chewbaccaking123 [webchat@neng-10-207-32-8-124.dsl.netins.net] has joined #minecrafthelp
#814 [16:52] <Chewbaccaking123> hi
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#817 [17:04] * Vuulks [webchat@187.112.22.182.static.host.gvt.net.br] has joined #minecrafthelp
#818 [17:05] <Vuulks> Hello!!!! I need a lot of help, my account kind of needed to change my name and I can not wait 30 days to change again can someone help me ???
#819 [17:06] <Vuulks> Hello!!!! I need a lot of help, my account kind of needed to change my name and I can not wait 30 days to change again can someone help me ???
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#822 [17:11] <wargWSG> Error details: Error 0: Filename on disk: 1.13.1.json Path: C:\Users\Owner\AppData\Roaming\.minecraft\assets\indexes\1.13.1.jsonExists: file
#823 [17:11] <wargWSG> i keep getting this when trying to log on
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#825 [17:33] * max3 [webchat@host-88-83-7-18.adsl.gl] has joined #minecrafthelp
#826 [17:34] <max3> hi
#827 [17:36] <Capfan67> Hi
#828 [17:36] <max3> i try to buy the java edition and it always said that my creditcard can´t purches...
#829 [17:37] <max3> i have been trying in ½ year...
#830 [17:37] <Capfan67> max3, In some cases it's the browser and a different browser helps. In other cases, you need to contact your bank and authorize the International purchase.
#831 [17:37] <max3> it is...
#832 [17:39] <max3> i´m using the google chrome got it bee it?
#833 [17:40] <Capfan67> max3, I'm just relating what has worked for other people. Again, sometimes trying a different browser has fixed the issue.
#834 [17:40] <urielsalis> max3, are you trying to use a debit card or prepaid card?
#835 [17:40] <max3> debit
#836 [17:41] <urielsalis> max3, usually debit is more locked down on international purchases
#837 [17:41] <urielsalis> max3, as the money is taken directly instead of waiting 30 days
#838 [17:41] <max3> eerm no
#839 [17:43] <max3> still the same...
#840 [17:43] <urielsalis> max3, you are trying with a credit card?
#841 [17:44] <max3> it is mastercard
#842 [17:45] <max3> debit mastercard
#843 [17:46] <max3> my brother also bougth the java edition same debit mastercard
#844 [17:46] <urielsalis> max3, thats another thing that might be happening, same card buying the same game twice looks kinda suspicious
#845 [17:46] <urielsalis> max3, call your bank and ask them
#846 [17:47] <max3> no not same card but his own card...
#847 [17:48] <max3> me i´m trying to do my own...
#848 [17:49] <max3> with my own card...
#849 [17:49] <Capfan67> max3, Are you purchasing from the some computer, using the same browser? If not, try purchasing from the working computer (to isolate the PC as the issue).
#850 [17:51] <max3> i´m using my own pc...and the pc is not even 1 years old...
#851 [17:54] <max3> try everything... my dad´s computer and my brothers... never works... i can purches in online but not here... not mincraft... :(
#852 [17:55] <Capfan67> max3, According to your description, the common factor seems to be your credit card. Perhaps calling the bank and asking them why the transaction was denied as urielsalis suggested isn't such a bad idea, eh?
#853 [17:55] <max3> i will call my bank in the morning... if it still doing it... and i don´t know what to do...
#854 [17:56] <max3> and tnx...
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#856 [18:03] * Eric [webchat@host-66-181-226-173.jwu.edu] has joined #minecrafthelp
#857 [18:04] <Eric> I don't know what my username is for my account
#858 [18:04] <Eric> How can I find out or change my username?
#859 [18:04] <Capfan67> Eric, Can we assume you're talking about a legacy account?
#860 [18:05] <Eric> I'm trying to migrate accounts and it says a username and I don't know how to figure out what that is.
#861 [18:05] <Capfan67> Eric, If you have old Minecraft logs, they may contain the profile/username. If not, you'll need to contact Mojang Customer Support:
#862 [18:05] <Capfan67> ??> Eric account/send-email
#863 [18:05] <Absol> Eric: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#864 [18:05] <Absol> Eric: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#867 [18:09] * Patrick [webchat@5.83.248.165] has joined #minecrafthelp
#868 [18:09] <Patrick> having problems with updating the launcher getting "unable to update the minecraft native launcher" every time i try
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#873 [18:29] * Monkey [webchat@23-233-29-194.cpe.pppoe.ca] has joined #minecrafthelp
#874 [18:29] <Monkey> Hi
#875 [18:29] <Monkey> I need help
#876 [18:29] <Capfan67> Hi
#877 [18:29] <Capfan67> Monkey, What do you need help with?
#878 [18:29] <Monkey> I can't get into Minecraft
#879 [18:30] <Capfan67> Monkey, What happens when you try?
#880 [18:30] <Monkey> I use the Java edition for mac
#881 [18:30] <Monkey> I get a crash error
#882 [18:30] <Capfan67> Monkey, Do you get an error number or description, or just "not responding"?
#883 [18:30] <Monkey> A game crash and a report
#884 [18:31] <Capfan67> Monkey, Let's look at the log. Make sure the game has crashed on your last run, then follow these instructions:
#885 [18:31] <Capfan67> ??> Monkey launcher/log-txt
#886 [18:31] <Absol> Monkey: We need to see your full launcher log, which is created in the game directory.
#887 [18:31] <Absol> Monkey: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#888 [18:31] <Monkey> https://pastebin.com/emk2ri5k
#889 [18:32] <Monkey> I cant open the game directory
#890 [18:33] <Capfan67> Monkey, Are you using the Mojang launcher?
#891 [18:34] <Monkey> GOT IT TO WORK
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#893 [18:35] * TG_rapidshot [webchat@72.143.235.64] has joined #minecrafthelp
#894 [18:40] <TG_rapidshot> Help!!!!! While loading my world, a notification came up informing me that some of my recently loaded data had not successfully downloaded, and told me to delete it and redownload it. I clicked OK and my worlds continued to load for three minutes, it seemed like it wasn’t going anywhere, therefore I clicked XBOX home and when I returned all my Wo
#895 [18:40] <TG_rapidshot> rlsd that i had on my storage device where no longer there. I am devastated cuz some of my worlds took three years to built!!! Anyone know what to do? Are these worlds gone or are they deleted or what?
#896 [19:00] * Nesspurr [webchat@75-140-245-155.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#897 [19:03] <Nesspurr> I have recently bought Minecraft on my Nintendo Switch for the full price and I would like to know if I still have to pay for the PC version to play it. I have previously owned Minecraft on the PC, but I cant recover my account. I do not wish to pay another $25 to play Minecraft on my computer, since I have already bought the game twice over.
#898 [19:03] <tyteen4a03> ??> Nesspurr sku
#899 [19:03] <Absol> Nesspurr: Minecraft for personal computers, Minecraft Windows 10 Edition, Minecraft for Xbox One, Minecraft for Xbox, Minecraft for PlayStation 3, Minecraft for PlayStation 4, Minecraft for Wii U, Minecraft for Nintendo Switch, Minecraft PE for Android (Kindle App Store or Google Play) and Minecraft PE for iOS, are all different products which must each be purchased separately.
#900 [19:04] <tyteen4a03> Nesspurr: what do you remember about your old account?
#901 [19:05] <tyteen4a03> ??> Nesspurr scold/pm
#902 [19:05] <Absol> Nesspurr: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#903 [19:05] <tyteen4a03> ??> Nesspurr account/forgot-password
#904 [19:05] <tyteen4a03> ??> Nesspurr account/forgot-email
#905 [19:05] <Absol> Nesspurr: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#906 [19:06] <tyteen4a03> Nesspurr: see if you get an email ^
#907 [19:07] <Nesspurr> I can't access the email address to receive the email if I forgot my password because I don't have the password to my father's email. He created the account using his email because I was too young to have mine at the time.
#908 [19:07] <tyteen4a03> Nesspurr: and you can't simply ask your father to check...?
#909 [19:09] * Webchat991 [webchat@47-222-17-87.plptcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#910 [19:09] * Espercorn kicked Webchat991 from #minecrafthelp (Reason: ebchat991 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#911 [19:09] <Nesspurr> He's not here right now. I should probably just fork over some cash anyway and buy the game again. If memory serves correct, I don't think I can even change the account's email to my current one if I log in with the accounts one.
#912 [19:12] * bigtor [webchat@107-140-90-204.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#913 [19:13] <Nesspurr> Thanks for the help, as little as it was.
#914 [19:13] <bigtor> hello, where is the nether files of a save?
#915 [19:13] <bigtor> hello, where is the nether files of a save?
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#917 [19:14] <tyteen4a03> bigtor: saves/<world>
#918 [19:14] <bigtor> is that in the .minecraft?
#919 [19:14] <tyteen4a03> bigtor: yep
#920 [19:15] <bigtor> which one of the folders in here is the nether?
#921 [19:15] <bigtor> https://cdn.discordapp.com/attachments/468824183049289739/552660472017453056/unknown.png
#922 [19:16] <tyteen4a03> bigtor: DIM-1 (also can't see image)
#923 [19:17] <bigtor> o sorry about that, if DIM-1 is the nether would DIM1 be the end?
#924 [19:17] <bigtor> https://cdn.discordapp.com/attachments/209202123043241984/552661062302957579/unknown.png
#925 [19:25] <tyteen4a03> bigtor: don't recall off the top of my head, but probably
#926 [19:28] <bigtor> ok. also im trying to copy the save of a multiplayer world into my single player. in the nether folder that i have for it (downloaded from the host site) it looks like this
#927 [19:29] <bigtor> https://cdn.discordapp.com/attachments/209202123043241984/552663893202436106/unknown.png
#928 [19:29] <bigtor> would i just copy and paste this into the world saves?
#929 [19:47] * Jacob [webchat@c-24-10-225-31.hsd1.ut.comcast.net] has joined #minecrafthelp
#930 [19:49] <Jacob> Hello is anyone here
#931 [19:51] <Capfan67> Hi
#932 [20:08] * Peng2 [webchat@170.52.64.22] has joined #minecrafthelp
#933 [20:10] * Peng2 [webchat@170.52.64.22] has quit. (Client Quit)
#934 [20:18] * VIX_GAMES [webchat@191-19-210-95.user.vivozap.com.br] has joined #minecrafthelp
#935 [20:18] <VIX_GAMES> RELP
#936 [20:18] <VIX_GAMES> HELP
#937 [20:19] <Capfan67> VIX_GAMES, What do you need help with?
#938 [20:20] <VIX_GAMES> download error
#939 [20:21] <Capfan67> ??> VIX_GAMES tools/hjt
#940 [20:21] <Absol> VIX_GAMES: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#941 [20:21] <Absol> VIX_GAMES: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#942 [20:24] * brokenrulez [webchat@bb2588b5.virtua.com.br] has joined #minecrafthelp
#943 [20:24] <brokenrulez> hi
#944 [20:24] <brokenrulez> I can not reset my password
#945 [20:24] <Capfan67> brokenrulez, What happens when you try?
#946 [20:25] <brokenrulez> reset does not arrive in email
#947 [20:25] <Capfan67> brokenrulez, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#948 [20:25] <Capfan67> brokenrulez, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#949 [20:25] <Capfan67> ??> brokenrulez account/send-email
#950 [20:25] <Absol> brokenrulez: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#951 [20:25] <Absol> brokenrulez: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#952 [20:26] <brokenrulez> ok
#953 [20:26] <brokenrulez> thanks
#954 [20:28] <brokenrulez> already did that absol
#955 [20:28] <Capfan67> brokenrulez, Sounds like you're on track then. Just a matter of waiting now.
#956 [20:31] <brokenrulez> Can I use my database to recover my account?
#957 [20:32] <Capfan67> If you're not receiving system emails, you'll need to wait for Mojang to respond.
#958 [20:32] <brokenrulez> okay
#959 [20:33] <brokenrulez> thanks real
#960 [20:53] * boboli509 [webchat@cpe-74-74-75-33.stny.res.rr.com] has joined #minecrafthelp
#961 [20:53] <boboli509> hello?
#962 [20:54] <boboli509> Is there anyone in the chat currently??
#963 [20:54] * boboli509 [webchat@cpe-74-74-75-33.stny.res.rr.com] has quit. (Client Quit)
#964 [20:56] * hammy [webchat@174-17-65-150.phnx.qwest.net] has joined #minecrafthelp
#965 [20:56] <hammy> I am trying to send a password reset email to my old account and I am not getting a email
#966 [20:57] * hammy [webchat@174-17-65-150.phnx.qwest.net] has quit. (Client Quit)
#967 [21:09] * TG_rapidshot [webchat@72.143.235.64] has joined #minecrafthelp
#968 [21:09] * TG_rapidshot [webchat@72.143.235.64] has joined #minecrafthelp
#969 [21:09] * TG_rapidshot [webchat@72.143.235.64] has left #minecrafthelp
#970 [21:17] * pponikvar [webchat@162-201-40-137.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#971 [21:18] <pponikvar> hi
#972 [21:18] <pponikvar> i keep getting this error
#973 [21:18] <pponikvar> Process crashed with exit code -805306369
#974 [21:18] * TG_rapidshot [webchat@72.143.235.64] has joined #minecrafthelp
#975 [21:19] <pponikvar> hi
#976 [21:20] <TG_rapidshot> HELP!!
#977 [21:20] <pponikvar> i can start the game, but it freezes within seconds, stops responding, and then has a java crash
#978 [21:20] <pponikvar> this is the exit code
#979 [21:20] <pponikvar> Process crashed with exit code -805306369
#980 [21:24] * pponikvar [webchat@162-201-40-137.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#981 [21:24] <TG_rapidshot> I seem to have lost all my worlds in my memory card. I have worked on these worlds for the last three years. I cant find them anywhere. I did not delete them. Went to play and tried to open them and all gone.
#982 [21:27] <tyteen4a03> TG_rapidshot: is this pocket edition?
#983 [21:27] <TG_rapidshot> No XBOX 360
#984 [21:27] <tyteen4a03> TG_rapidshot: we only support Java edition here
#985 [21:28] <TG_rapidshot> thanks
#986 [21:38] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#987 [21:39] * Uncle_LoUU [webchat@69-9-215-73-dynamic.midco.net] has joined #minecrafthelp
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#989 [22:31] * SaiyanDawg [webchat@c-73-151-107-168.hsd1.ca.comcast.net] has joined #minecrafthelp
#990 [22:32] <SaiyanDawg> Having trouble logging in to minecraft after being on hiatus for a few years
#991 [22:32] <Capfan67> SaiyanDawg, What happens when you try?
#992 [22:32] <SaiyanDawg> Get error incorrect email or password
#993 [22:32] <SaiyanDawg> Ive attempted to reset the password and confirmed my login and such
#994 [22:33] <SaiyanDawg> But it does not send me a rest link or anything
#995 [22:33] <Capfan67> SaiyanDawg, Ah, no System emails.
#996 [22:33] <Capfan67> SaiyanDawg, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#997 [22:33] <Capfan67> SaiyanDawg, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#998 [22:33] <Capfan67> ??> SaiyanDawg account/send-email
#999 [22:33] <Absol> SaiyanDawg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1000 [22:33] <Absol> SaiyanDawg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1001 [22:34] <SaiyanDawg> I did over two weeks ago and have yet to recieve a response
#1002 [22:34] <Capfan67> Check the last link. It tells you where they are in queue.
#1003 [22:35] <SaiyanDawg> Got it, thanks
#1004 [22:35] * SaiyanDawg [webchat@c-73-151-107-168.hsd1.ca.comcast.net] has quit. (Client Quit)
#1005 [22:54] * drew [webchat@c-71-57-12-92.hsd1.il.comcast.net] has joined #minecrafthelp
#1006 [22:54] <drew> any ideas on why my game crashes before it loads
#1007 [22:55] <drew> ?
#1008 [22:55] <Capfan67> Hi drew
#1009 [22:55] <Capfan67> drew, Does you receive an error number or description, or just "not responding"?
#1010 [22:56] <drew> I try to launch minecraft and it says Game Crach
#1011 [22:56] <drew> crash'
#1012 [22:56] <Capfan67> drew, Let's take a look at the log to see if there are any errors:
#1013 [22:56] <Capfan67> ??> drew launcher/log-txt
#1014 [22:56] <Absol> drew: We need to see your full launcher log, which is created in the game directory.
#1015 [22:57] <Absol> drew: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1016 [23:02] <drew> https://paste.ubuntu.com/
#1017 [23:03] <Capfan67> drew, That's the site. After you fill in the content field and poster field, click "Paste!", then give us the resulting page's URL.
#1018 [23:03] <drew> https://paste.ubuntu.com/p/KGgsVn4cWj/
#1019 [23:06] <Capfan67> drew, Not exactly what I asked for, but good enough. The error is there. "-1073741819
#1020 [23:06] <Capfan67> " is sometimes caused by insufficient hardware, and sometimes by incompatible software. Let's start by looking at software:
#1021 [23:06] <Capfan67> ??> drew tools/hjt
#1022 [23:06] <Absol> drew: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1023 [23:06] <Absol> drew: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1024 [23:08] <drew> https://paste.ubuntu.com/p/pjVmjDyKJW/
#1025 [23:09] <Capfan67> drew, You have discord installed, who's overlay causes this error code. Look at the settings and see if the Overlay is enabled. If so, disable the overlay and then test minecraft.
#1026 [23:10] <drew> I have disabled it. The same thing happens
#1027 [23:11] <Capfan67> drew, The other cause is hardware. Let's look at your dxdiag report:
#1028 [23:11] <Capfan67> ??> drew win/dxdiag
#1029 [23:11] <Absol> drew: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1030 [23:14] <drew> https://paste.ubuntu.com/p/6527bP789d/
#1031 [23:16] * bigtor [webchat@107-140-90-204.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1032 [23:16] <Capfan67> drew, Well, that's not the problem (the issue is caused by older cpus). I do notice, however, that you have GeForce Experience installed. Make sure the GeForce Experience overlay is disabled, then test again.
#1033 [23:18] <drew> This might dumb question but would java have anything to do with it?
#1034 [23:19] <Capfan67> drew, Normally the game uses the runtime installed with Minecraft. You didn't provide the launcher log I originally asked for, so I can't tell if you've modified your profile. But normally, the Mojang installed runtime is fine.
#1035 [23:22] <drew> https://paste.ubuntu.com/p/r9GPFfHZmg/. hopefully that is helpful
#1036 [23:23] <Capfan67> drew, That's the native log. I was originally asking for the launcher_log.txt file.
#1037 [23:23] <Capfan67> drew, Did you have a chance to disable the overlay in GeForce Experience then test?
#1038 [23:24] <drew> Yes. Same thing occured.
#1039 [23:27] <Capfan67> drew, Well, overlays and 2c2t cpus are the only notes I show regarding that error code.
#1040 [23:27] <thgilfodrol> drew: can you close the launcher/game, rename your .minecraft folder to ".minecraft_old.", then try launching a new 1.13.2 profile?
#1041 [23:28] <Capfan67> drew, While thgilfodrol is testing with you, I'll do further search in JIRA.
#1042 [23:30] * John7 [webchat@user-24-214-210-22.knology.net] has joined #minecrafthelp
#1043 [23:30] <John7> I have an issue when trying to connect to a server on my linux system I have set up
#1044 [23:31] <thgilfodrol> John7: what's the error that comes up when you try?
#1045 [23:31] <John7> It's a netty channel timeout
#1046 [23:32] <thgilfodrol> John7: what's the server address?
#1047 [23:32] <drew> I renamed and still same error accors.
#1048 [23:32] <John7> 24.214.210.22:7777
#1049 [23:33] <John7> I've tried all the basic stuff like resetting the router, disabling firewalls, and making sure the port is forwarded
#1050 [23:33] <thgilfodrol> John7: yeah, that server doesn't appear to be accessible- you can verify with the dinnerbone server query tool
#1051 [23:33] <thgilfodrol> ??> John7 mp/check
#1052 [23:33] <Absol> John7: You can use https://dinnerbone.com/minecraft/tools/status/ to check if a server is accessible from outside your network
#1053 [23:34] <John7> So any tips on what I might do?
#1054 [23:35] <thgilfodrol> John7: have you tried forwarding the port to your windows 10 pc?
#1055 [23:35] <John7> From inside linux?
#1056 [23:36] <thgilfodrol> John7: no, on the win 10 computer you're on right now
#1057 [23:37] <John7> The port is forwarded through the router but if it's something inside Windows 10 I don't know how
#1058 [23:40] <John7> I can connect to the server using LAN but not WAN
#1059 [23:40] <thgilfodrol> John7: yes, in the router control panel you need to set the IP address of the computer hosting the server. what do you have it set to right now?
#1060 [23:40] <John7> That would make sense. I don't have it forwarded for that computer. Thanks for your help!
#1061 [23:41] <thgilfodrol> John7: ah, yeah. make sure you're using the internal ip address and not the external. good luck!
#1062 [23:42] <drew> Does anyone have a number i could try and call to get a refund? or any contact info possibly?
#1063 [23:42] <thgilfodrol> drew: unfortunately, the only way to contact Mojang support is via an email form, and there is an almost 1 month backlog atm
#1064 [23:42] <thgilfodrol> ??> drew account/refund
#1065 [23:43] <Absol> drew: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1066 [23:43] <thgilfodrol> drew: one more thing, though. that error code is sometimes caused by malware. can you run a pass with adwcleaner and send us the log after it restarts your computer?
#1067 [23:43] <thgilfodrol> ??> drew av/adwcleaner
#1068 [23:43] <Absol> drew: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1069 [23:43] <Absol> drew: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1070 [23:45] <drew> Ok I ran it
#1071 [23:46] <thgilfodrol> drew: has it finished, and has it asked you to restart?
#1072 [23:48] <drew> No threats were detected so it didnt give me a clean and repair
#1073 [23:50] <Capfan67> drew, Just for record, I'd like to see the full error. Would you mind copying your .minecraft\launcher_log.txt to http://paste.ubuntu.com/ ? Thanks.
#1074 [23:53] <drew> Can you explain how to do that again?
#1075 [23:54] <Capfan67> drew, Navigate to .minecraft folder. Open the Launcher_log.txt file (with notepad). Copy all the text (CTRL+A then CTRL+C). Open the website and paste to the content field. Put anything in Poster field and click "Paste!". Poste the resulting URL here.