#1 [00:04] * mattym_ [~mattym@2600:1017:b822:c765:441f:2539:c1d:6808] has joined #minecrafthelp
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#3 [01:08] * Imneedhelp1 [webchat@109.110.242.38] has joined #minecrafthelp
#4 [01:09] <Imneedhelp1> anyone know about the launcher not being able to create a directory?
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#6 [02:21] * G-Dog01 [webchat@cpe-24-208-138-247.insight.res.rr.com] has joined #minecrafthelp
#7 [02:22] <G-Dog01> My Minecraft keeps crashing when i go to join a server/ single player world. It crashes on "joining Server" any ideas what could be causing this?
#8 [02:28] * PlayFastYT [webchat@mt1.obecnesiete.sk] has joined #minecrafthelp
#9 [02:28] <PlayFastYT> Hey, I hape a migration problem with purchased MC
#10 [02:28] <PlayFastYT> have*
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#12 [03:32] * NIc [webchat@ip1f128162.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#13 [03:33] <NIc> I made a Minecraft account back in like 2011 and I cant seem to be able to log in to it anymore
#14 [03:33] <NIc> And I kinda dont know what to do, my Mail adress (I onlys had one back then didnt work and it says I dont own mc but I defintelyy bought it
#15 [03:34] <NIc> I am not even sure if I ever did do the migration thing because I simply just didnt play for like 6 years
#16 [03:54] * Zac_C [webchat@cpe-120-144-12-32.bpw5-r-035.win.vic.bigpond.net.au] has joined #minecrafthelp
#17 [03:55] <Zac_C> hey there, everytime i go to launch mc this message come up. hey guys could any1 possibly help me with this?
#18 [03:55] <Zac_C> The game crashed whilst initializing game
#19 [03:55] <Zac_C> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#20 [03:55] <Zac_C> what does this mean and how can i fix it??
#21 [03:59] * Fate [webchat@89-27-69-192.bb.dnainternet.fi] has joined #minecrafthelp
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#23 [04:37] * Bumblebee [webchat@60-242-7-249.static.tpgi.com.au] has joined #minecrafthelp
#24 [04:37] <Bumblebee> Hello
#25 [04:37] <Bumblebee> Anyone there?
#26 [04:39] <Bumblebee> bye
#27 [04:39] * Bumblebee [webchat@60-242-7-249.static.tpgi.com.au] has quit. (Client Quit)
#28 [05:00] * Minecrafter45612316878 [webchat@h244.72.189.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#29 [05:16] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#30 [05:16] * r9mcgon [webchat@193.120.6.23] has joined #minecrafthelp
#31 [05:17] <Minecrafter45612316878> Alright, I was directed here from a thread on a support page. I keep getting this error when trying to load and/or create a world on minecraft.The game crashed whilst mouseclicked event handlerThe game crashed whilst mouseclicked event handler
#32 [05:17] <Minecrafter45612316878> Error: java.lang.IllegalStateException: failed to create a child event loop
#33 [05:17] <Minecrafter45612316878> Anyone know any clue to fixing this?
#34 [05:18] <r9mcgon> I have created a realm, but my son can't join, the error messages are : "Failed attempting to join realm. Please try again later.
#35 [05:18] <r9mcgon> Unable to connect to realm." My son and I are both using Android devices.
#36 [05:42] <Minecrafter45612316878> Is someone at least researching these issues or is this another dead end? Any sort of reply that tells me at least someone is watching the chat would do.
#37 [05:47] * Johngreene [webchat@d157-120-110.home4.cgocable.net] has joined #minecrafthelp
#38 [05:48] <Johngreene> hey just wondering if someone can help get access to my account
#39 [05:50] <Minecrafter45612316878> if you read the topic above, theres a link to account issues. I'm not a chat mod so I'm not sure where it leads
#40 [05:51] <Johngreene> thank you, but I have exhausted my options in the account issues.
#41 [05:51] <Johngreene> If there's anyway to recover an account that has been migrated by someone else please let me know :)
#42 [05:53] <r9mcgon> I suspect this is forum is a dead end...
#43 [05:53] <Minecrafter45612316878> probably, you said android device, is it a phone or a tablet?
#44 [05:54] <r9mcgon> I'm on a phone, my son is using a tablet. I created the realm using my account, and I was hoping he could join from the tablet.
#45 [05:55] <Minecrafter45612316878> connectivity issues are pretty simple in most cases, are you using your data and he is using wifi?
#46 [05:56] <r9mcgon> We're both using the same wifi.
#47 [05:58] <Minecrafter45612316878> Can I safely assume you've already restarted the tablet? Restarting can fix issues like this
#48 [06:00] * Writetochaudhry [webchat@static.belong.com.au] has joined #minecrafthelp
#49 [06:00] * mattym [~mattym@2600:1017:b814:2169:c946:5c95:6935:d6ce] has joined #minecrafthelp
#50 [06:00] <Writetochaudhry> i fagot my passward
#51 [06:01] <Minecrafter45612316878> Theres a link for account issues in the topic above. I'm not a chat moderator so I'm unsure where it leads
#52 [06:02] * AndChat-63600 [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Ping timeout: 202 seconds)
#53 [06:02] * Writetochaudhry [webchat@static.belong.com.au] has quit. (Client Quit)
#54 [06:09] <r9mcgon> Yes, have tried a restart.
#55 [06:10] <r9mcgon> Seems to be a common problem, lot's of online comments about it.
#56 [06:15] * Johngreene [webchat@d157-120-110.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#57 [06:16] <Minecrafter45612316878> Most connectivity problems are because your device can't "talk" to the server, there are 4 primary places that it can go wrong, the device, the router, your ISP, and the server. I'll be honest and say I've never hosted a realm before so I don't know how it works per say. If you are currently on the same wifi source you were using to try to connect
#58 [06:16] <Minecrafter45612316878> to the realm, then it's not your router or ISP... Can the tablet reach the internet? any webpage like google or bing
#59 [06:17] <Minecrafter45612316878> the long posts are mostly me thinking alloud
#60 [06:22] <r9mcgon> Yes, the tablet can reach the internet, it is one of the Mojang (Microsoft?) realm servers.
#61 [06:24] * Lord_of_Life [~Lord@79.125.196.79] has joined #minecrafthelp
#62 [06:26] * Lord_of_Life_ [~Lord@77.28.174.167] has quit. (Ping timeout: 198 seconds)
#63 [06:26] <Minecrafter45612316878> that scratches the device off the list... I'm not sure if this matters entirely or not, but are you using the same version on both devices? I think phones can only have the pocket version but tablets may have pocket and windows 10 or java versions. It should tell you at the title screen which version you have
#64 [06:30] <Minecrafter45612316878> 98 users and only 2 are talking, not to meantion the 2 that are, are also ones looking for help
#65 [06:37] <Greymagic27> ??> Minecrafter45612316878 tools/hjt
#66 [06:38] <Absol> Minecrafter45612316878: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#67 [06:38] <Absol> Minecrafter45612316878: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#68 [06:38] <Greymagic27> r9mcgon, We don't support bedrock edition here, only java. Sorry
#69 [06:43] <Minecrafter45612316878> https://paste.ubuntu.com/p/2yNDKf2ZMg/ This the link you wanted? thank you for responding
#70 [06:44] <Greymagic27> Minecrafter45612316878, Try adding this to your JVM arguments: -Djava.net.preferIPv4Stack=true
#71 [06:49] <Minecrafter45612316878> still ctd
#72 [06:49] <Greymagic27> Minecrafter45612316878, Let's have a closer look at the crash:
#73 [06:49] <Greymagic27> ??> Minecrafter45612316878 launcher/log
#74 [06:49] <Absol> Minecrafter45612316878: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#75 [06:54] <Minecrafter45612316878> https://paste.ubuntu.com/p/RYTRmz4GvT/ is this what you wanted?
#76 [06:55] <Greymagic27> Yep, hold on a second
#77 [06:56] <Greymagic27> Minecrafter45612316878, Could you send your JVM arguments?
#78 [06:57] <Minecrafter45612316878> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M -Djava.net.preferIPv4Stack=true
#79 [06:57] <Greymagic27> Hold on
#80 [07:00] * Hazren [webchat@trm-231-102.tm.net.my] has joined #minecrafthelp
#81 [07:00] <Hazren> hello
#82 [07:00] <Greymagic27> Hazren, Hey, how can we help?
#83 [07:00] <Hazren> why i cannot buy the minecraft java edition
#84 [07:00] <Greymagic27> Hazren, Does it give any message when you try?
#85 [07:01] <Greymagic27> Minecrafter45612316878, Do you have any antivirus running?
#86 [07:01] <Minecrafter45612316878> none, also tried disabling my firewall and no change
#87 [07:01] <Hazren> it said error placing order
#88 [07:02] <Greymagic27> Hazren, What was the exact message?
#89 [07:02] <Hazren> An error occurred while placing order, please verify credit card info and try again
#90 [07:03] <Greymagic27> See if this helps at all Hazren : https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#91 [07:03] <Greymagic27> Minecrafter45612316878, I'd like to run a malware scan quickly to make sure no programs could cause the error
#92 [07:03] <Greymagic27> ??> Minecrafter45612316878 av/adwcleaner
#93 [07:03] <Absol> Minecrafter45612316878: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#94 [07:03] <Absol> Minecrafter45612316878: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#95 [07:04] <Minecrafter45612316878> I've ran Malwarebytes before but I'll try again
#96 [07:05] <Greymagic27> Minecrafter45612316878, I saw you had a program called 'glary utilities'. I don't know if it would cause an issue with minecraft but to be save I'd like you to uninstall it http://feedback.glarysoft.com/knowledgebase/articles/1836160-uninstall-glary-utilities
#97 [07:06] <Hazren> i still cannot buy it
#98 [07:06] <Greymagic27> Hazren, What payment method are you using?
#99 [07:07] <Hazren> credit card
#100 [07:07] <Greymagic27> Hazren, Is it possible for you to try any other payment method?
#101 [07:08] <Hazren> i will try using another card
#102 [07:08] * Minecrafter45612316878 [webchat@h244.72.189.173.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#103 [07:09] <Hazren> i still cannot buy with the other card
#104 [07:09] <Greymagic27> Hazren, Have you tried another browser?
#105 [07:11] <Hazren> i am try using microsoft edge
#106 [07:11] <Greymagic27> Hazren, If that won't work, try chrome
#107 [07:11] <Greymagic27> If you've already tried chrome then go to internet explorer
#108 [07:13] <Hazren> i have try both browser but it still cannot
#109 [07:13] * Minecrafter45612316878 [webchat@h244.72.189.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#110 [07:14] <Greymagic27> Hazren, I've got to go for a while. Can you wait for another volunteer to come online. Same with you Minecrafter45612316878 . Do you mind?
#111 [07:14] <Hazren> ok
#112 [07:15] <Minecrafter45612316878> Alrighty
#113 [07:21] <Hazren> hello?
#114 [07:26] * Hazren [webchat@trm-231-102.tm.net.my] has quit. (Quit: webchat.esper.net)
#115 [07:33] * r9mcgon [webchat@193.120.6.23] has quit. (Quit: webchat.esper.net)
#116 [07:34] * regularlydrunk [webchat@5.151.93.152] has joined #minecrafthelp
#117 [07:35] <regularlydrunk> Hey! My Minecraft account was recently hacked and they have appeared to change my username on there and I'm unable to get my original username back. Is there any way you can help me?
#118 [07:35] <Capfan67> regularlydrunk, You should be able to change your username back after 30 days.
#119 [07:36] <regularlydrunk> Is there no way to get it back straight away since I didnt make this change?
#120 [07:36] <Capfan67> regularlydrunk, Sadly, no.. There's no self service method of doing that, and Mojang is about a month out for ticket response.
#121 [07:37] <regularlydrunk> Oh damn, okay then.
#122 [07:37] <regularlydrunk> Thanks for the help anyway
#123 [07:37] <regularlydrunk> hope you have a good day :P)
#124 [07:37] <regularlydrunk> :) *
#125 [07:37] <Capfan67> regularlydrunk, You too!
#126 [07:38] <Minecrafter45612316878> are you able to catch up with what Grey and I did or should I just wait for him/her?
#127 [07:40] <Capfan67> Minecrafter45612316878, In fact, I was just reading through your conversation.
#128 [07:40] <Minecrafter45612316878> awesome, take your time
#129 [07:42] <Capfan67> Minecrafter45612316878, "failed to create a child event loop" is usually either a network issues (fixed by the java argument), or by in compatible Antivirus or security software. I don't notice Grey running a hijackthis report. Did you run one and I missed it? If not, I'll give you the instructions.
#130 [07:43] <Minecrafter45612316878> uhhh he did have me run it, it logs what minecraft does process by process right? I can send another if need be
#131 [07:44] <Capfan67> Minecrafter45612316878, I found it. You did run the report. I'm reviewing now. Stand by.
#132 [07:44] <Minecrafter45612316878> acknowledged
#133 [07:47] <Capfan67> Minecrafter45612316878, Nothing that I see, or at least nothing we're currently aware of as in compatible software.
#134 [07:48] <Capfan67> Minecrafter45612316878, So, the two normal causes (or at least fixes) aren't working for you. Let me search the JIRA for any recent reports or updates.
#135 [07:48] <Minecrafter45612316878> alright
#136 [07:54] * TAKILLER123 [webchat@j187087.upc-j.chello.nl] has joined #minecrafthelp
#137 [07:55] <TAKILLER123> I get the following error : io.netty.channel.AbstractChannel$AnnotatedConnectExeption: Connection timed out: no further information
#138 [07:56] <TAKILLER123> when i try to join a server
#139 [07:56] <Capfan67> Minecrafter45612316878, I'm not finding anything new that might lead me in a specific direction.
#140 [07:57] <Capfan67> Minecrafter45612316878, As a note, I've had a few other users with this same error in the last couple of days that I haven't been able to resolve with the standard fixes. I am beginning to suspect a recent update of some other common software as the cause.
#141 [07:57] <Capfan67> Minecrafter45612316878, I'm not sure I have any other specific advice for you yet. If we find a new cause, we'll request an update the existing JIRA page: https://bugs.mojang.com/browse/MC-34749
#142 [07:58] <Capfan67> TAKILLER123, Just one specific server, or all servers?
#143 [07:58] <TAKILLER123> I can join my own hosted server thats all
#144 [07:58] <Minecrafter45612316878> that would make more since, considering a complete reinstall didn't fix it. Thanks for trying guys
#145 [07:58] <TAKILLER123> For example Hypixel i cant join
#146 [07:59] * ghost [webchat@213-65-61-248-no2480.tbcn.telia.com] has joined #minecrafthelp
#147 [07:59] * ghost is now known as Guest70222
#148 [07:59] <Capfan67> TAKILLER123, Are you able to connect to this server: mctest.ae97.net
#149 [08:00] <TAKILLER123> No, same error
#150 [08:00] <Guest70222> I cant access my account. I dont know if it is a mojang account or minecraft account since it is very old. I have the transaction ID but I dont know how to use it to access my account. Does anyone else know?
#151 [08:01] <Greymagic27> Guest70222, Hey, do you know the username for the account?
#152 [08:01] <Guest70222> Yes i do
#153 [08:01] <Greymagic27> Guest70222, What's the username?
#154 [08:02] <Guest70222> ghoostminer
#155 [08:02] <Greymagic27> Guest70222, That account is unmigrated, I can give you a link to migrate your account if you need it?
#156 [08:02] <Capfan67> TAKILLER123, Do you have any proxy or VPN software installed? Do you have Hamachi installed?
#157 [08:02] <Guest70222> Yes
#158 [08:03] <Greymagic27> ??> Guest70222 account/migrate
#159 [08:03] <Absol> Guest70222: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#160 [08:03] <Guest70222> But i don't remember the password
#161 [08:03] <TAKILLER123> I dont have a proxy or VPN, and i dont have Hamachi
#162 [08:03] <Greymagic27> Guest70222, Do you still have access to the original email you signed up with?
#163 [08:04] <Capfan67> TAKILLER123, Let's make sure you don't have any incompatible software installed:
#164 [08:04] <Guest70222> Yes
#165 [08:04] <Capfan67> ??> TAKILLER123 tools/hjt
#166 [08:04] <Absol> TAKILLER123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#167 [08:04] <Absol> TAKILLER123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#168 [08:04] <Guest70222> I have tried to reset password but it doesn't work
#169 [08:05] <Greymagic27> Guest70222, The email arriving is a known issue. If it's not arriving you'll need to email mojang and ask them to migrate the account for you
#170 [08:05] * Skundeste [webchat@37.168.131.250] has joined #minecrafthelp
#171 [08:06] * masza221 [webchat@host-91-231-122-170.gtnet.net.pl] has joined #minecrafthelp
#172 [08:06] <Guest70222> I really want to access the account now, wont it take long for them to migrate the account for me?
#173 [08:07] <Greymagic27> Guest70222, Sadly yes, the average response time from mojang right now is one month. But if you don't know the login details it's your only option left
#174 [08:08] <Guest70222> But I have the transaction ID, can I access the account with it somehow?
#175 [08:09] <Greymagic27> Guest70222, The transaction ID is used to verify your purchase
#176 [08:09] <TAKILLER123> https://paste.ubuntu.com/p/ZQST4bFQ45/
#177 [08:10] <Skundeste> Hello, I have completely lost my password of my email address and my password minecraft, thankfully my email address, carries my name and first name, Do you think that Mojang will be able to unlock my account if I send them a photos of my ID card?
#178 [08:10] <Guest70222> Oh.. I thought I could access the account with the transaction ID
#179 [08:10] <Greymagic27> Skundeste, Mojang will be able to unlock your account if you send them for transaction ID:
#180 [08:10] <Greymagic27> ??> Skundeste account/send-email
#181 [08:10] <Absol> Skundeste: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#182 [08:10] <Absol> Skundeste: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#183 [08:10] <Greymagic27> Guest70222, Sadly not. Follow the steps that I just linked Skundeste to :)
#184 [08:11] <Guest70222> That's too bad :(
#185 [08:12] * KuroSinne [webchat@45.71.85.69] has joined #minecrafthelp
#186 [08:12] <KuroSinne> hello
#187 [08:12] <Skundeste> Yes that's what I did, but I do not have my account data anymore, all I can prove is that this email belongs to me via my identity card, So, do you think that it's going?
#188 [08:12] <KuroSinne> Can you help me?
#189 [08:12] <Greymagic27> Skundeste, If you can't find the transaction ID you can ask them for alternate verification methods
#190 [08:12] <KuroSinne> (the e-mail does not arrive in my e-mail)
#191 [08:12] <Greymagic27> KuroSinne, I've got to go brb for 2 minutes. Hang on
#192 [08:13] <Skundeste> Han oki Thanks !
#193 [08:14] <Guest70222> Thanks for the help Greymagic27
#194 [08:14] * Skundeste [webchat@37.168.131.250] has quit. (Quit: webchat.esper.net)
#195 [08:14] <Greymagic27> ??> KuroSinne account/send-email
#196 [08:14] <Absol> KuroSinne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#197 [08:15] <Absol> KuroSinne: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#198 [08:15] <Greymagic27> Guest70222, Your welcome. Good luck!
#199 [08:15] <Guest70222> Thank you! :)
#200 [08:15] <KuroSinne> ok
#201 [08:15] <Greymagic27> Guest70222, No problem :D
#202 [08:16] <KuroSinne> I already used this method they will send me here
#203 [08:16] <Greymagic27> KuroSinne, We can only help with technical issues, all we can do here is give you mojangs contact details
#204 [08:17] <KuroSinne> im so sad ;(
#205 [08:17] <Greymagic27> KuroSinne, If you email them, they will be able to get back to you and help you. Note that the response time is up to one month due to the backlog they still have
#206 [08:18] <Capfan67> ??> TAKILLER123 razer/synapse
#207 [08:18] <Absol> TAKILLER123: Razer Synapse causes issues with Java that will effect the way Minecraft runs, you will need to remove it and the settings it created by following the notes on Razer Synapse listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#208 [08:18] <TAKILLER123> Okee, i gonna try it
#209 [08:19] <Capfan67> TAKILLER123, This will cause issues running the game later. It *might* impact connections, but that's a long shot. It's worth removing in either case.
#210 [08:20] <Capfan67> TAKILLER123, Are you behind a managed network such as a business, school or university?
#211 [08:21] <TAKILLER123> No, I'm in my house
#212 [08:22] <Capfan67> TAKILLER123, I'm not seeing any other obvious software that would block your network access.
#213 [08:23] <Capfan67> TAKILLER123, As a test, have you temporarily disabled your computer's firewall and your router firewall? If it works while temporarily disabled, you'll know where to focus.
#214 [08:24] <TAKILLER123> I have temporarily disabled my computer's firewall. Not my router firewall
#215 [08:25] <TAKILLER123> its so weird. because i can join my hosted server. But other server is cant.
#216 [08:31] <TAKILLER123> .. i found the issue.. When i tried to portforward a minecraft server. I have set a port filter on 25565...
#217 [08:31] <TAKILLER123> I deleted it. and it works.. So dumb haa
#218 [08:31] <Capfan67> TAKILLER123, Ah! Great to hear.
#219 [08:34] * shanerbaker [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has joined #minecrafthelp
#220 [08:35] <shanerbaker> yeah I came here yesterday and about my minecraft 1.12.2 it still wont work even after yall told me to update my drivers
#221 [08:36] <Capfan67> shanerbaker, Hi again. Yeah, the trouble is there's a very limited amount of support we can offer for older versions.
#222 [08:36] <shanerbaker> ik but it doesnt explain why other people can go on it but I cant
#223 [08:36] <shanerbaker> there has to be something wrong
#224 [08:37] <shanerbaker> im not at my actual computer rn
#225 [08:37] * TAKILLER123 [webchat@j187087.upc-j.chello.nl] has quit. (Quit: webchat.esper.net)
#226 [08:37] <shanerbaker> and btw my entire computer has been having problems ever since I updated it
#227 [08:37] <Capfan67> shanerbaker, did you try a soft-reset to determine if its one of your settings? (temporarily rename your .minecraft folder to .minecraft.old)
#228 [08:38] <shanerbaker> no i havent but im having fatals on 1.13.2 now ever since I updated my driver
#229 [08:39] * sam99 [webchat@193.170.135.134] has joined #minecrafthelp
#230 [08:39] <Capfan67> shanerbaker, We updated your video driver to the latest version. You can always roll back if it's unstable.
#231 [08:40] <Capfan67> shanerbaker, What errors are you having with 1.13.2?
#232 [08:40] <shanerbaker> im got 81 fatals and SERIOUS lag but I didnt crash
#233 [08:40] <shanerbaker> i tried some other games too and they were also laggy
#234 [08:41] <sam99> I cant connect to a specific server and get the error "io.netty.channel.abstractchannel$annotatedconnectexception"
#235 [08:42] <Capfan67> sam99, Is the server on the Internet or local to you?
#236 [08:42] <sam99> internet
#237 [08:42] <shanerbaker> last time I had a issue with minecraft i hard reset my computer and then and only then did it work I had tried to uninstall and reinstall I tried everything
#238 [08:42] <Capfan67> sam99, What's the address?
#239 [08:42] <Capfan67> sam99, What's the address?
#240 [08:44] * sam99 [webchat@193.170.135.134] has left #minecrafthelp
#241 [08:45] <shanerbaker> idk what could be happening man and im not hard resetting again
#242 [08:45] <shanerbaker> like the driver update screwed my crap all the way up
#243 [08:46] <Capfan67> shanerbaker, If you're finding the updated driver to be unstable, you can roll back to the previous driver. Also, you can default your settings and test 1.12.2 by temporarily renaming your .minecaft folder. These are the steps I'd recommend next.
#244 [08:47] <shanerbaker> and if those dont work im pretty much screwed?
#245 [08:48] <shanerbaker> also can you send me a link for my previous driver it was august 2018
#246 [08:48] <shanerbaker> amd raedon
#247 [08:49] <Capfan67> shanerbaker, Don't install the older driver (the installer won't like that), but rather rollback to the previous driver.
#248 [08:50] <shanerbaker> how would I do that? im only 13
#249 [08:52] <shanerbaker> I problably should have said this when I came in but I took like a 2 month break from minecraft before the break I was able to play any version but when I came back boom cant play anything but 1.13.2
#250 [08:52] <shanerbaker> I didnt unistall it or mess with it
#251 [08:52] <shanerbaker> *uninstall*
#252 [08:52] <Capfan67> shanerbaker, right click your windows start button and choose "device manager" > expand "Display adapter" and select your card > Open properties and click on the Driver tab > click "roll back driver".
#253 [08:52] <shanerbaker> k
#254 [08:53] <Capfan67> shanerbaker, That will likely require a reboot. If it doesn't, reboot anyway. return here after, and then we'll proceed with the soft reset.
#255 [08:53] <shanerbaker> k see you at like 4:30 if your on
#256 [08:56] * shanerbaker [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has joined #minecrafthelp
#257 [08:56] * shanerbaker [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has quit. (Client Quit)
#258 [08:57] * Matthew7 [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has joined #minecrafthelp
#259 [08:57] <Matthew7> I cant enter any of my minecraft versions not even the latest one help!
#260 [08:58] <Greymagic27> Matthew7, Capfan gave you steps to do
#261 [08:59] <Matthew7> I cant see them.
#262 [08:59] <Greymagic27> Shaner, you replied to him saying 'k see you at like 4:30 if your on'
#263 [09:00] <Matthew7> ???
#264 [09:00] <Greymagic27> Matthew7, I can see that you logged on as shanerbaker: http://prntscr.com/mu43mx
#265 [09:01] * Matthew7 [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has quit. (Client Quit)
#266 [09:02] <Greymagic27> Hehe
#267 [09:04] * shanerbaker [webchat@zen-c6-a1a1a2.a1a.zs.ncren.net] has joined #minecrafthelp
#268 [09:04] <shanerbaker> no but seriously my 1.13.2 wont work anymore
#269 [09:04] <Greymagic27> shanerbaker, Did rolling back your drivers not work?
#270 [09:05] <shanerbaker> I just put it back to where it was so it didnt really fix any problems fixed the lag though
#271 [09:05] <Greymagic27> Capfan67, You still there?
#272 [09:08] <shanerbaker> I take that as a no
#273 [09:09] <Greymagic27> shanerbaker, He'll be back (I hope) as I don't know how to direct you to do a soft reset :P
#274 [09:09] <shanerbaker> oh Its doing that right now
#275 [09:09] <Greymagic27> shanerbaker, Oh ok, that's great!
#276 [09:09] <shanerbaker> im on my laptop not my computer right now
#277 [09:10] <shanerbaker> it will be done in a moment
#278 [09:10] <shanerbaker> I will tell you if it works
#279 [09:10] <shanerbaker> launching
#280 [09:11] <shanerbaker> annnnnd crash
#281 [09:11] <Greymagic27> shanerbaker, Send the crash report using paste.ubuntu.com. I'll see if it's anything that I can help with
#282 [09:15] <shanerbaker> https://paste.ubuntu.com/p/s2bBHCxNdC/
#283 [09:15] * Guest70222 [webchat@213-65-61-248-no2480.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#284 [09:15] <Greymagic27> shanerbaker, Did you rename your .minecraft folder to .minecraft.old?
#285 [09:16] <shanerbaker> oh yeah sorry
#286 [09:16] <shanerbaker> lemme go do that
#287 [09:16] <shanerbaker> did it
#288 [09:16] <shanerbaker> now what
#289 [09:17] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Ping timeout: 198 seconds)
#290 [09:17] <Greymagic27> shanerbaker, See if that fixes it at all. Like capfan said we don't support 1.12.2 anymore and if your still getting crashes with the latest driver installed then it would indicate that you either need a new PC or new specs for your current one
#291 [09:18] <shanerbaker> its not just 1.12.2 now its even 1.13.2 and it still doesnt work
#292 [09:18] <shanerbaker> renaming didnt help
#293 [09:19] <Greymagic27> shanerbaker, I'd say that it would be a spec issue then because the latest drivers didn't fix the issue. I'd try and either get an upgrade for current PC or buy a new PC
#294 [09:19] <shanerbaker> but that makes no sense though because It was working just fine before my 2 month break
#295 [09:20] <Greymagic27> shanerbaker, I agree that's strange but I don't see there is alot more we can provide as we don't support 1.12.2 and I think we're out of options
#296 [09:20] <shanerbaker> what about java
#297 [09:21] <Greymagic27> shanerbaker, The crash your getting is driver related, java wouldn't have an influence over it I don't think
#298 [09:21] <shanerbaker> its OpenGl he said
#299 [09:22] <Greymagic27> shanerbaker, Same thing I think. I think
#300 [09:22] <shanerbaker> what drivers is that related too
#301 [09:23] <Greymagic27> shanerbaker, Opengl comes with drivers, I think that's what he meant but I may be wrong
#302 [09:23] <shanerbaker> k I will be back when I have more spare time problably 4:30 as usual :/
#303 [09:23] <Greymagic27> Alrightty
#304 [09:23] <shanerbaker> my name shall be Little Tim!
#305 [09:25] * OultimoChampion [~Mibbit@82.177.80.204] has joined #minecrafthelp
#306 [09:25] * OultimoChampion [~Mibbit@82.177.80.204] has quit. (Client Quit)
#307 [09:27] * Daddyman [webchat@24-151-106-220.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#308 [09:29] <Daddyman> I keep getting " Java SE digital Platform not responding"
#309 [09:29] * BreaKereN [webchat@3e6bb2b3.rev.stofanet.dk] has joined #minecrafthelp
#310 [09:30] <Greymagic27> ??> Daddyman tools/hjt
#311 [09:30] <Absol> Daddyman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#312 [09:30] <Absol> Daddyman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#313 [09:30] * BreaKereN [webchat@3e6bb2b3.rev.stofanet.dk] has quit. (Client Quit)
#314 [09:31] <Daddyman> ok, back in a while
#315 [09:47] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#316 [09:52] <Greymagic27> Daddyman, Do you have the output?
#317 [09:56] <Daddyman> not yet , got interupted
#318 [09:57] <Greymagic27> Daddyman, That's fine. When you can. Run the tool and follow the steps
#319 [10:02] <Daddyman> https://paste.ubuntu.com/p/Rxg8ytbKP4/plain/
#320 [10:03] <Greymagic27> ??> Daddyman av/adwcleaner
#321 [10:03] <Absol> Daddyman: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#322 [10:03] <Absol> Daddyman: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#323 [10:03] <Greymagic27> ??> Daddyman av/avg
#324 [10:03] <Absol> Daddyman: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#325 [10:03] <Absol> Daddyman: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#326 [10:05] * AdrianPlays [webchat@201-242-176-226.genericrev.cantv.net] has joined #minecrafthelp
#327 [10:05] <Capfan67> Bundleware RelevantKnowledge (aka PremierOpinion) strikes again.
#328 [10:06] <Greymagic27> I never knew relevantknowledge was the same as premieropinion
#329 [10:06] <Capfan67> Yeah, RelevantKnowledge is the older version. It was rebranded as PremierOpinion.
#330 [10:07] <AdrianPlays> Hola
#331 [10:08] <Capfan67> Hi
#332 [10:08] <AdrianPlays> Spanish ?
#333 [10:08] * PRE4CHER [webchat@ip-91-205-72-194.iwacom.net.pl] has joined #minecrafthelp
#334 [10:08] <Capfan67> AdrianPlays, No. We speak English here. Perhaps you can use Google Translate
#335 [10:09] <Capfan67> ??> AdrianPlays lang/es
#336 [10:09] <Absol> AdrianPlays: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#337 [10:09] <Daddyman> Ok Thanks , Again this will probabl take me a little time
#338 [10:10] <Greymagic27> Daddyman, No problem. Once you run the adwcleaner scan you'll be able to play the game again. The avg steps are just a sidenote to stop any problems with updating the game
#339 [10:11] * bildramer [~bildramer@p5B010A55.dip0.t-ipconnect.de] has joined #minecrafthelp
#340 [10:12] * tumbleweed [~bildramer@p2003004CEA16C20094F24F6F4D074092.dip0.t-ipconnect.de] has quit. (Ping timeout: 198 seconds)
#341 [10:13] * Webchat412 [webchat@88.238.54.179.dynamic.ttnet.com.tr] has joined #minecrafthelp
#342 [10:13] * Espercorn kicked Webchat412 from #minecrafthelp (Reason: ebchat412 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#343 [10:14] <PRE4CHER> Good morning!
#344 [10:14] <PRE4CHER> After changing my nickname, I lost the ability to log on to the server and I would like to return to the previous nickname (Preacherek). It is very important to me. Thank you in advance for your help :)
#345 [10:16] <PRE4CHER> I don't change my nickname, because I change recently.
#346 [10:16] * Daddyman [webchat@24-151-106-220.dhcp.nwtn.ct.charter.com] has quit. (Quit: webchat.esper.net)
#347 [10:17] <Capfan67> Hi PRE4CHER.
#348 [10:17] <PRE4CHER> Hi
#349 [10:17] <Capfan67> PRE4CHER, Just as an opening note, we are not Mojang. We are volunteers who work on Java Edition client technical issues, such as crashes. We point account questions to help pages.
#350 [10:18] <PRE4CHER> okey
#351 [10:18] <Capfan67> PRE4CHER, Having said that, we're not aware of any way around the 30 day name change cooldown.
#352 [10:18] <PRE4CHER> thx
#353 [10:18] <Capfan67> PRE4CHER, My suggestion would be to contact the server owner and ask them to manage your profile so that your new name works correctly.
#354 [10:19] <PRE4CHER> I know you can do it, but I wanted to avoid it.
#355 [10:20] <Capfan67> PRE4CHER, Sadly, the only other path is waiting 30 days and changing it back.
#356 [10:21] * datdude1127 [webchat@208.94.128.76] has joined #minecrafthelp
#357 [10:21] <PRE4CHER> okey
#358 [10:21] <datdude1127> Failed to download file, the file contents differ from what was expected. 1.13.1.json.. this is what i get when i try to click play
#359 [10:21] <PRE4CHER> Thank you for your help
#360 [10:22] <datdude1127> hello
#361 [10:22] <datdude1127> Failed to download file, the file contents differ from what was expected. 1.13.1.json
#362 [10:22] <datdude1127> Failed to download file, the file contents differ from what was expected. 1.13.1.json
#363 [10:22] <datdude1127> Failed to download file, the file contents differ from what was expected. 1.13.1.json
#364 [10:22] <datdude1127> pls help
#365 [10:22] <Lord_Ralex> Do not spam.
#366 [10:22] <datdude1127> please help me
#367 [10:22] <datdude1127> i have a project due next period
#368 [10:22] <datdude1127> and my minecraft wont work because i keep getting this message... Failed to download file, the file contents differ from what was expected. 1.13.1.json
#369 [10:23] <datdude1127> hello????
#370 [10:23] * PRE4CHER [webchat@ip-91-205-72-194.iwacom.net.pl] has quit. (Quit: webchat.esper.net)
#371 [10:23] <datdude1127> omg help
#372 [10:24] <datdude1127> ds
#373 [10:24] * dries146 [webchat@d54C30986.access.telenet.be] has joined #minecrafthelp
#374 [10:24] <datdude1127> ds
#375 [10:24] <datdude1127> ds
#376 [10:24] <datdude1127> sd
#377 [10:24] * Absol kicked datdude1127 from #minecrafthelp (Reason: atdude1127 :Stop spamming)
#378 [10:24] <Capfan67> datdude1127, We offer support for current version, as older version issues are not fixed and corrected by Mojang. Having said that, if your 1.13.1 .json is corrupted, try deleting the 1.13.1 folder from the versions folder and then launch again.
#379 [10:24] <Capfan67> gah....
#380 [10:25] <dries146> i cant log in to my acc: (dries146 ) but 5 min earlyer i was able to log in
#381 [10:25] <Capfan67> dries146, Question: did you do anything within that time that involved your account and a 3rd party site?
#382 [10:25] <dries146> no
#383 [10:26] <Capfan67> dries146, ok. What error do you receive when you try to log in?
#384 [10:26] <dries146> my acc is since 2011 i dont remember my email
#385 [10:26] <dries146> i cant convert my acc to new thing
#386 [10:26] <dries146> jsut error passpord
#387 [10:26] <dries146> but im 100sure it was right pass
#388 [10:27] <Capfan67> dries146, Are you able to log into Minecraft.net, or do you get the same error?
#389 [10:27] <dries146> no because i cant login with username only email and i dont remember it or i dont recieve pass reset email
#390 [10:28] <Capfan67> dries146, Ah. yes. sorry. If you don't know what email you used, and now don't know your password, you will need to contact Mojang Support to help with the migration:
#391 [10:28] <Capfan67> ??> dries146 account/send-email
#392 [10:28] <Absol> dries146: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#393 [10:28] <Absol> dries146: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#394 [10:28] <dries146> i did send email 3 days ago lol
#395 [10:28] <dries146> but i know my passpord
#396 [10:28] <dries146> but it says its rong
#397 [10:28] <dries146> i logged in earlyer that day
#398 [10:29] <Capfan67> dries146, Ah. Then, just a matter of waiting for a response.
#399 [10:29] <Capfan67> dries146, What is your character name?
#400 [10:29] <dries146> pff.... i checked all my 3 mails i ever used in my life and dont got my recovery email
#401 [10:29] <dries146> but thanks for u time! atleast i got a answer here haha
#402 [10:30] <AdrianPlays> You can help me I'm trying to get into a minecraft and it gives me an error on the graphics card but I do not know how to fix it, please help me
#403 [10:30] <Capfan67> AdrianPlays, What's the exact error?
#404 [10:31] <Capfan67> dries146, I assume you only tested email accounts you have control over...
#405 [10:32] <dries146> yes
#406 [10:33] <AdrianPlays> is this (OpenGL: ~~ ERROR ~~ RuntimeException: An OpenGL context was not found in the current thread) but I do not know what happened I downloaded OpenGL and it intale and I do not know what happens
#407 [10:33] <Capfan67> dries146, Ok, good.
#408 [10:33] <Capfan67> AdrianPlays, That's usually a driver issue. Let's look at your hardware and drivers:
#409 [10:33] <Capfan67> ??> AdrianPlays win/dxdiag
#410 [10:34] <Absol> AdrianPlays: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#411 [10:35] <AdrianPlays> ok I'll do it now
#412 [10:38] <AdrianPlays> https://paste.ubuntu.com/p/HsNQCcZ5Sv/ Here it is
#413 [10:40] <AdrianPlays> That's fine?
#414 [10:40] <AdrianPlays>
#415 [10:40] <Capfan67> AdrianPlays, Core(TM)2 CPU 6400 with only 1G of installed RAM. This system is *far* below the minimum requirements for Minecraft.
#416 [10:41] <AdrianPlays> Then I can not play minecraft on this pc?
#417 [10:41] <AdrianPlays>
#418 [10:41] <Capfan67> AdrianPlays, No. Even with heroic effort, that system will not support Minecraft.
#419 [10:47] * Daddyman [webchat@24-151-106-220.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#420 [10:48] * AdrianPlays [webchat@201-242-176-226.genericrev.cantv.net] has quit. (Quit: webchat.esper.net)
#421 [10:49] <Daddyman> i'm back everything worked Minecraft is running Yeah Thank you everybody
#422 [10:49] <Daddyman> bye
#423 [10:50] * Daddyman [webchat@24-151-106-220.dhcp.nwtn.ct.charter.com] has quit. (Client Quit)
#424 [11:08] * mattym [~mattym@2600:1017:b807:63f:ad79:6b1b:830f:199e] has joined #minecrafthelp
#425 [11:48] * Zeldamanze [webchat@c83-253-7-198.bredband.comhem.se] has joined #minecrafthelp
#426 [11:51] <Zeldamanze> My friend is having a problem trying to log into my server that is on my linux computer. I can log in fine from my windows. Friend who is also using linux is getting this error when trying to login: io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#427 [11:55] * MrHencrafter [webchat@ip4d14fdb0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#428 [11:55] <MrHencrafter> I dont reviece the E-Mail from Mojang because of the password reset
#429 [11:56] <Capfan67> MrHencrafter, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#430 [11:56] <Capfan67> MrHencrafter, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#431 [11:57] <Capfan67> ??> MrHencrafter account/send-email
#432 [11:57] <Absol> MrHencrafter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#433 [11:57] <Absol> MrHencrafter: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#434 [11:58] <MrHencrafter> I tried everything
#435 [12:00] <Capfan67> MrHencrafter, I understand. The point of the dialog above is that you will need to contact Mojang. See the links Absol provided.
#436 [12:00] * iFlamaYT [webchat@cpe-181-46-36-247.telecentro-reversos.com.ar] has joined #minecrafthelp
#437 [12:00] <iFlamaYT> hola
#438 [12:01] <iFlamaYT> hi
#439 [12:01] <MrHencrafter> thx
#440 [12:01] <iFlamaYT> no puedo entrar al minecraft
#441 [12:02] <Capfan67> ??> iFlamaYT lang/es
#442 [12:02] <Absol> iFlamaYT: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#443 [12:02] <Capfan67> iFlamaYT, What happens when you try?
#444 [12:02] <iFlamaYT> i cant log to minecraft
#445 [12:02] * MrHencrafter [webchat@ip4d14fdb0.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#446 [12:03] <iFlamaYT> by pressing the play button inside the launcher the app opens and does not respond
#447 [12:04] <Capfan67> iFlamaYT, "Not responding" is often caused by incompatible software. Let's run a report and see if you have any:
#448 [12:04] <Capfan67> ??> iFlamaYT tools/hjt
#449 [12:04] <Absol> iFlamaYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#450 [12:04] <Absol> iFlamaYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#451 [12:06] <iFlamaYT> now?
#452 [12:07] <iFlamaYT> https://paste.ubuntu.com/p/N7DrjDf8ZC/
#453 [12:08] * Jacob [webchat@host86-171-160-121.range86-171.btcentralplus.com] has joined #minecrafthelp
#454 [12:08] <Capfan67> iFlamaYT, You have known bundleware/malware installed (PremierOpinion) that causes your "not responding" issue. I'll post the removal instructions:
#455 [12:08] <Capfan67> ??> iFlamaYT av/adwcleaner
#456 [12:08] <Absol> iFlamaYT: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#457 [12:08] <Absol> iFlamaYT: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#458 [12:10] <iFlamaYT> Will this erase photos or data from my pc?
#459 [12:10] <Jacob> Hello. I am having trouble logging in. I haven't used my MC acc in years and when I tried to login today it would not let me the IGN is Creepinator3001
#460 [12:10] <Capfan67> iFlamaYT, No. It will only remove specific known malware. We consider it safe.
#461 [12:10] <Greymagic27> Jacob, Hey. You've already emailed mojang so you'll need to wait for a reply :P
#462 [12:10] <iFlamaYT> okk
#463 [12:10] <Jacob> Oh hello ok :)
#464 [12:11] <Greymagic27> :)
#465 [12:12] * Burger_PvP [webchat@modemcable097.90-200-24.mc.videotron.ca] has joined #minecrafthelp
#466 [12:12] <Burger_PvP> Hey I can’t connect’
#467 [12:12] <Burger_PvP> change my skin
#468 [12:12] <Burger_PvP> because I need my security question and when I try to reset them it ask me my security question
#469 [12:52] * pponikvar [webchat@162-201-40-137.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#470 [12:52] <pponikvar> i keep receiving this error
#471 [12:52] <pponikvar> Process crashed with exit code -805306369
#472 [12:52] <pponikvar> game crashes a few seconds after startup
#473 [12:52] <Greymagic27> ??> pponikvar av/adwcleaner
#474 [12:52] <Absol> pponikvar: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#475 [12:52] <Absol> pponikvar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#476 [12:52] <pponikvar> i did that
#477 [12:53] <Greymagic27> pponikvar, You've ran adwcleaner already?
#478 [12:53] <pponikvar> yes
#479 [12:54] <Greymagic27> pponikvar, Let's see if any running processes are causing the issue
#480 [12:54] <Greymagic27> ??> pponikvar tools/hjt
#481 [12:54] <Absol> pponikvar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#482 [12:54] <Absol> pponikvar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#483 [12:54] <pponikvar> ok
#484 [12:56] <pponikvar> https://paste.ubuntu.com/p/rsxpyKp9D5/
#485 [12:56] <Greymagic27> pponikvar, Curious, one moment
#486 [12:58] <Greymagic27> ??> pponikvar launcher/log-txt
#487 [12:58] <Absol> pponikvar: We need to see your full launcher log, which is created in the game directory.
#488 [12:58] <Absol> pponikvar: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#489 [12:59] <pponikvar> ok
#490 [13:00] * oldloginhelp [webchat@c-66-229-29-134.hsd1.fl.comcast.net] has joined #minecrafthelp
#491 [13:00] <pponikvar> https://paste.ubuntu.com/p/pfvzJVyGD9/
#492 [13:01] <oldloginhelp> hello i havent logged into my account for several years and forgot my login, i have my email and transaction id
#493 [13:09] <pponikvar> hi
#494 [13:09] <pponikvar> should i post again?
#495 [13:11] * boombox4321 [webchat@185.109-247-37.customer.lyse.net] has joined #minecrafthelp
#496 [13:12] <boombox4321> hey, so a few years back i bought a minecraft account. i tried to access it again today, and i got the message that my account had been migrated. i never migrated anything and i think my account might be hacked. i have the username and the password that i used then, but it dosent seem to help... suggestions?
#497 [13:14] <tyteen4a03> boombox4321: try logging in with your email
#498 [13:15] <boombox4321> i did. seems that the email is not registered
#499 [13:15] * DeathsHowl [webchat@cpe-98-10-56-144.rochester.res.rr.com] has joined #minecrafthelp
#500 [13:16] <DeathsHowl> So i made an account and when i try to log in it tells me that its wrong and if i try to log in on the website it the login button just goes dark and it doesnt take me anywhere
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#502 [13:17] * mattym_ [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#503 [13:18] <pponikvar> Hi i keep receiving this error. game crashes a few seconds after startup
#504 [13:18] <pponikvar> Process crashed with exit code -805306369
#505 [13:19] * mattym [~mattym@2600:1017:b807:63f:ad79:6b1b:830f:199e] has quit. (Ping timeout: 183 seconds)
#506 [13:24] * boombox4321 [webchat@185.109-247-37.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#507 [13:27] * maria [webchat@035-129-002-144.res.spectrum.com] has joined #minecrafthelp
#508 [13:30] <pponikvar> Hi i keep receiving this error. game crashes a few seconds after startup. Process crashed with exit code -805306369
#509 [13:33] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#510 [13:36] <Zeldamanze> My friend is having a problem trying to log into my server that is on my linux computer. I can log in fine from my windows. Friend who is also using linux is getting this error when trying to login: io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#511 [13:40] <pponikvar> Hi i keep receiving this error. game crashes a few seconds after startup. Process crashed with exit code -805306369
#512 [13:44] * Cratchit [webchat@i577BC6F2.versanet.de] has joined #minecrafthelp
#513 [13:45] <Cratchit> Hi guys, i cant play minecraft because my email or password are not correct. Can someone help me pls?
#514 [13:48] <pponikvar> Hi i keep receiving this error when the game crashes a few seconds after startup: Process crashed with exit code -805306369. I have run adwcleaner. here is my process log: https://paste.ubuntu.com/p/rsxpyKp9D5/
#515 [13:48] * Fin [webchat@90.114.163.246] has joined #minecrafthelp
#516 [13:50] <Cratchit> So I can not log into my account. I reset my password. Nevertheless, I get this message: "Error! Unknown e-mail address or password."
#517 [13:50] * Ataros_ [webchat@host-37-190-156-246.dynamic.mm.pl] has joined #minecrafthelp
#518 [13:50] <Fin> hi, i just bought the game throught a prepaid card and installed the game. I have a mojang account and i can't log in on the launcher or the fancy website, but i cant on the old mojang site. I tried to reset my password and for 1hour but it didn't work. How can I play and log in?
#519 [13:51] <Ataros_> hey I've got problem with my minecrafft skin
#520 [13:51] * Lopas [webchat@211.red-83-53-222.dynamicip.rima-tde.net] has joined #minecrafthelp
#521 [13:51] <Ataros_> Its not showing on multiplayer server
#522 [13:54] <Lopas> i have "io netty channel abstractchannel annotatedconnectexception connection timed out no further information" problem in my vanilla server
#523 [13:54] <Lopas> any solution?
#524 [13:59] * maria [webchat@035-129-002-144.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#525 [14:01] <pponikvar> Hi i keep receiving this error when the game crashes a few seconds after startup: Process crashed with exit code -805306369. I allocated 4gb of ram. I have run adwcleaner. here is my process log: https://paste.ubuntu.com/p/rsxpyKp9D5/ and here is my launcher log: https://paste.ubuntu.com/p/pfvzJVyGD9/
#526 [14:01] <pponikvar> Hi i keep receiving this error when the game crashes a few seconds after startup: Process crashed with exit code -805306369. I allocated 4gb of ram. I have run adwcleaner. here is my process log: https://paste.ubuntu.com/p/rsxpyKp9D5/ and here is my launcher log: https://paste.ubuntu.com/p/pfvzJVyGD9/
#527 [14:06] * Fin [webchat@90.114.163.246] has left #minecrafthelp
#528 [14:06] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#529 [14:10] <pponikvar> Hi i keep receiving this error when the game crashes a few seconds after startup: Process crashed with exit code -805306369. I allocated 4gb of ram. I have run adwcleaner. here is my process log: https://paste.ubuntu.com/p/rsxpyKp9D5/ and here is my launcher log: https://paste.ubuntu.com/p/pfvzJVyGD9/
#530 [14:10] <mattym> pponikvar, One moment.
#531 [14:12] <mattym> pponikvar, Did you restart the PC after running ADWCleaner?
#532 [14:30] * fran7714 [webchat@173-171-61-246.res.bhn.net] has joined #minecrafthelp
#533 [14:30] * fran7714 [webchat@173-171-61-246.res.bhn.net] has quit. (Client Quit)
#534 [14:31] <pponikvar> hi mattym
#535 [14:31] <pponikvar> i did
#536 [14:31] <mattym> ??> pponikvar win/reinst
#537 [14:31] <Absol> pponikvar: You may need to reinstall the locally installed files that Minecraft puts into place.
#538 [14:31] <Absol> pponikvar: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#539 [14:34] * Cerneros [webchat@pC19F7675.dip0.t-ipconnect.de] has joined #minecrafthelp
#540 [14:34] * joe [webchat@97-84-245-149.dhcp.sgnw.mi.charter.com] has joined #minecrafthelp
#541 [14:34] <joe> hello
#542 [14:34] <Cerneros> I need help with the Error OpenGL 1283 Stack Overflow
#543 [14:34] <Cerneros> i dont know how to fix
#544 [14:34] <mattym> ??> Cerneros launcher/log
#545 [14:35] <Absol> Cerneros: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#546 [14:35] <joe> is windows 10 minecraft the same as java?
#547 [14:35] <mattym> joe, No
#548 [14:35] <joe> and can i play and download servers the same?
#549 [14:35] <Cratchit> Hi guys, i cant play minecraft because my email or password are not correct. Can someone help me pls? So I can not log into my account. I reset my password. Nevertheless, I get this message: "Error! Unknown e-mail address or password."
#550 [14:36] <mattym> Cerneros, Did you get a message saying the password successfully reset?
#551 [14:36] <joe> i apperently have windows 10 version when i wanted the java edition how can i get java
#552 [14:36] <mattym> joe, You will need to buy it from minecraft.net
#553 [14:37] <joe> i did buy it but everytime it says play demo
#554 [14:37] <mattym> ??> joe launcher/relog
#555 [14:37] <Absol> joe: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#556 [14:37] <joe> i have about a million times but okay ill try it again
#557 [14:37] <Cerneros> Ok apparently my minecraft isnt starting anymore
#558 [14:38] <pponikvar> @absol thank you so much! that worked
#559 [14:38] * Zeldamanze [webchat@c83-253-7-198.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#560 [14:39] <mattym> Cratchit, Did you get a message saying the password successfully reset?
#561 [14:39] <Cerneros> nvm
#562 [14:39] <Cratchit> yes
#563 [14:39] <mattym> ??> Cratchit login/throttle
#564 [14:39] <Absol> Cratchit: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#565 [14:39] <Absol> Cratchit: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#566 [14:41] <Cratchit> Absol Do I have to pay attention to any password rules?
#567 [14:42] <mattym> Cratchit, None that we have ever heard of.
#568 [14:43] <Cratchit> So I do not need to use numbers, special characters and so on?
#569 [14:46] <mattym> Cratchit, It will tell you if it doesn't meet the requirement. Though it is advised to use a combination of letters numbers and symbols for higher security.
#570 [14:46] * jaycc [webchat@5ac98a89.bb.sky.com] has joined #minecrafthelp
#571 [14:46] <jaycc> hello
#572 [14:47] <Cratchit> mattym Thank you so far. I am now waiting an hour and resetting my password. I hope it works then finally
#573 [14:47] <Cratchit> I'll check in again later
#574 [14:47] <jaycc> When i go onto a server after 10 seconds of being on it, the game crashes and brings me back to launcher
#575 [14:47] <mattym> ??> jaycc launcher/log
#576 [14:47] <Absol> jaycc: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#577 [14:49] <Cerneros> should i do in username my ingame username or my chat username
#578 [14:50] <Cerneros> mattym
#579 [14:51] <mattym> Cerneros, It doesnt matter.
#580 [14:51] <mattym> Cerneros, As long as you enter something.
#581 [14:51] <Cerneros> https://paste.ubuntu.com/p/kcQpkNYmNx/
#582 [14:51] <Cerneros> sounds like that
#583 [14:51] <mattym> ??> Cerneros mods
#584 [14:52] <Absol> Cerneros: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#585 [14:52] <Absol> Cerneros: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#586 [14:52] <jaycc> hey i have link
#587 [14:52] <jaycc> https://paste.ubuntu.com/p/nhqStwkrH4/
#588 [14:53] <mattym> jaycc, Did you copy it after the crash?
#589 [14:53] <jaycc> yes
#590 [14:53] <mattym> ??> jaycc tools/hjt
#591 [14:53] <Absol> jaycc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#592 [14:53] <Absol> jaycc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#593 [14:54] <Cerneros> but is opengl not on every mc the same?
#594 [14:55] <mattym> Cerneros, Yeah, but the error with it that you are getting is not a normal one, and mods are present.
#595 [14:55] <mattym> Cerneros, If it crashes on vanilla, get the log from that.
#596 [14:56] <Cerneros> ok i dont like vanilla thanks anyway
#597 [14:56] * Cerneros [webchat@pC19F7675.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#598 [14:56] <jaycc> https://paste.ubuntu.com/p/7b5NbD5YqH/
#599 [14:56] <jaycc> is that right popup
#600 [14:56] <mattym> ??> jaycc av/adwcleaner
#601 [14:56] <Absol> jaycc: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#602 [14:56] <Absol> jaycc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#603 [15:05] * Llamaa [webchat@c-76-114-237-49.hsd1.md.comcast.net] has joined #minecrafthelp
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#605 [15:09] * pponikvar [webchat@162-201-40-137.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#606 [15:14] * Brie [webchat@cpe-75-185-22-10.columbus.res.rr.com] has joined #minecrafthelp
#607 [15:16] <Brie> Hello, I don't know if anyone has any experience with bugs involving installing Twilight Forest through the Curseforge twitch launcher? After attempting to open the program through the Minecraft launcher, I received this error: "Unable to save download. jopt-simple-4.5.jar" Whats up with that?
#608 [15:19] <mattym> ??> Brie mods
#609 [15:19] <Absol> Brie: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#610 [15:19] <Absol> Brie: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#611 [15:19] <ba7888b72413a16a> Brie: maybe try deleting all of twitch launcher's files
#612 [15:19] <ba7888b72413a16a> and starting from a fresh profile
#613 [15:19] <Brie> Okay, thank you!
#614 [15:19] <ba7888b72413a16a> not sure where those files are with twitch
#615 [15:19] <ba7888b72413a16a> probably somewhere in %appdata%
#616 [15:20] * Brie [webchat@cpe-75-185-22-10.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#617 [15:20] * jaycc [webchat@5ac98a89.bb.sky.com] has joined #minecrafthelp
#618 [15:20] <jaycc> hi im back when i was playing and crashed i got an exit code: Process crashed with exit code -805306369
#619 [15:20] <jaycc> not sure if that can help
#620 [15:21] <mattym> jaycc, Did you run the ADWCleaner?
#621 [15:21] <jaycc> i tried but it wouldnt open
#622 [15:21] <jaycc> ill try again
#623 [15:21] <ba7888b72413a16a> jaycc: running adwcleaner shouls solve this issue
#624 [15:22] <jaycc> ok ill do that
#625 [15:22] <ba7888b72413a16a> jaycc: there was quite a lot of crap on your computer... you should change your passwords on all websites, and for the future, install an ad blocker https://github.com/gorhill/uBlock. Avoid websites like softonic and CNET download.com - https://www.ltnow.com/7-tips-for-safe-web-browsing/
#626 [15:22] <jaycc> it says this app cant run on your pc
#627 [15:22] <ba7888b72413a16a> odd
#628 [15:22] <ba7888b72413a16a> jaycc: what's the full error message?
#629 [15:22] <mattym> jaycc, Are you sure you got it directly from the provided link.
#630 [15:23] <jaycc> ill open it back and see full message
#631 [15:34] <jaycc> i have the error message here
#632 [15:34] <jaycc> https://gyazo.com/434a8c871e02bf2f2ba56da80769b988
#633 [15:35] <mattym> jaycc, What is your exact Windows version?
#634 [15:35] <jaycc> i think it is 10
#635 [15:36] <mattym> ??> jaycc win/dxdiag
#636 [15:36] <Absol> jaycc: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#637 [15:36] <jaycc> okay
#638 [15:45] * what [webchat@68-204-31-123.res.bhn.net] has joined #minecrafthelp
#639 [15:45] <what> hello
#640 [15:45] <what> is there anyone in here
#641 [15:58] <Cratchit> So, here I am again. I changed the password again. The title was "Reset Old Minecraft Account Password".
#642 [15:58] <Cratchit> Then came: "Great! Your old Minecraft account password has been reset." Continue to account migration. I did this and entered and confirmed all the data.
#643 [15:58] <Cratchit> Then came this message: "Error! Your Minecraft account has already been migrated to a Mojang account. Go to the log in page and use your e-mail address to login."
#644 [15:58] <Cratchit> I went to the Log in page and now I have the same error as before: "Error! Unknown e-mail address or password."
#645 [16:07] * joe [webchat@97-84-245-149.dhcp.sgnw.mi.charter.com] has quit. (Quit: webchat.esper.net)
#646 [16:08] <Cratchit> anyone here?
#647 [16:09] <what> no
#648 [16:09] * roll [webchat@50-39-102-225.bvtn.or.frontiernet.net] has joined #minecrafthelp
#649 [16:11] * emilkoda [webchat@75-139-171-123.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#650 [16:11] <emilkoda> hello
#651 [16:13] <emilkoda> I need help with recovering my account password I do not have access to the email I originally signed up with
#652 [16:15] * emilkoda [webchat@75-139-171-123.dhcp.knwc.wa.charter.com] has quit. (Client Quit)
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#654 [16:20] * Nichole_ [webchat@23-249-74-11.directcom.com] has joined #minecrafthelp
#655 [16:21] <Nichole_> Hey I was looking for some help in getting a refund on a version of minecraft java edition that was bought on my card.
#656 [16:22] <Lord_Ralex> ??> Nichole_ account/refund
#657 [16:22] <Absol> Nichole_: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#658 [16:22] <Cratchit> Absol HI, here I am again
#659 [16:22] * marvelfan102 [webchat@b0fee5a8.bb.sky.com] has joined #minecrafthelp
#660 [16:23] <marvelfan102> my minecraft wont load
#661 [16:23] <Nichole_> Is there like a way I can get the refund without sending in a ticket or do I need to wait for someone to respond to my email
#662 [16:25] <Cratchit> I changed the password again. The title was "Reset Old Minecraft Account Password". Then came: "Great! Your old Minecraft account password has been reset." Continue to account migration. I did this and entered and confirmed all the data.
#663 [16:25] <Cratchit> Then came this message: "Error! Your Minecraft account has already been migrated to a Mojang account. Go to the log in page and use your e-mail address to login." I went to the Log in page and now I have the same error as before: "Error! Unknown e-mail address or password."
#664 [16:25] <marvelfan102> my minecraft crashes and wont load
#665 [16:27] * marvelfan1024 [webchat@b0fee5a8.bb.sky.com] has joined #minecrafthelp
#666 [16:27] <marvelfan1024> my mine craft won't load
#667 [16:28] <marvelfan1024> its Unable to save download. portal.ogg
#668 [16:34] * marvelfan1024 [webchat@b0fee5a8.bb.sky.com] has quit. (Quit: webchat.esper.net)
#669 [16:34] * marvelfan102 [webchat@b0fee5a8.bb.sky.com] has quit. (Quit: webchat.esper.net)
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#671 [16:54] * Rawb [webchat@staff-wireless-207.eduroam.utas.edu.au] has joined #minecrafthelp
#672 [16:54] <Rawb> Hey so I can't log into my Minecraft account, and I don't receive the password reset email.
#673 [17:01] <Cratchit> Spread some cookies and coffee
#674 [17:04] * Rawb [webchat@staff-wireless-207.eduroam.utas.edu.au] has quit. (Quit: webchat.esper.net)
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#676 [17:11] * Ella [webchat@75.4.164.96] has joined #minecrafthelp
#677 [17:11] <Ella> Hello?
#678 [17:18] * Ella [webchat@75.4.164.96] has quit. (Quit: webchat.esper.net)
#679 [17:24] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Ping timeout: 189 seconds)
#680 [17:25] <cnug8> hello
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#682 [18:10] * drew [webchat@cpe-74-128-135-182.kya.res.rr.com] has joined #minecrafthelp
#683 [18:11] <drew> exit code 1 can some one help with this
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#685 [18:20] * celeste [webchat@72-48-43-172.dyn.grandenetworks.net] has joined #minecrafthelp
#686 [18:22] <celeste> when I try to load the game I always get this, ive tried everything from updating the drives to uninstalling and reinstalling Minecraft but it always fails https://paste.ubuntu.com/p/cf8fGnFr93/
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#690 [18:42] * Daniel01_ [webchat@cm-84.213.240.92.getinternet.no] has joined #minecrafthelp
#691 [18:43] <Daniel01_> Need to reset my security questions. Not getting any mail.
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#693 [18:47] * Neon [webchat@pD9F11F2E.dip0.t-ipconnect.de] has joined #minecrafthelp
#694 [18:48] <Neon> Hey, i bought Minecraft a long time ago, when it was like 10€ or something. I switched Mail adresses a few years ago and now i can`t log in anymore.
#695 [18:49] * arodr08 [webchat@50.29.233.111.res-cmts.swb2.ptd.net] has joined #minecrafthelp
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#698 [19:20] * kay [webchat@cpe-76-176-161-212.san.res.rr.com] has joined #minecrafthelp
#699 [19:22] <kay> I just bought minecraft and installed the game. ever since i got it i cant play multiplayer. my internet works, i tried to fix it with my firewall if it was blocking it, i tried the port ip thing. i tried uninstalling it and reinstalling it. i tried turning off and on my computer, ive tried ever possible solution and non of them worked
#700 [19:23] <tyteen4a03> kay: what do you mean by being unable to play multiplayer?
#701 [19:23] <kay> i have tried to connect to multiple servers
#702 [19:23] <kay> all of them said onnot connect
#703 [19:23] <kay> cannot*
#704 [19:24] <kay> they all fail to log in when i click joinserver
#705 [19:24] <kay> i have windows 10. ive heard its been a thing that happens
#706 [19:24] <kay> but i tried everything
#707 [19:25] <kay> i cant play on multiplayer servers
#708 [19:25] <kay> just single player
#709 [19:25] <kay> i dont know what to do
#710 [19:25] <tyteen4a03> kay: what's the error you get?
#711 [19:27] * Joenzi [webchat@99-32-148-35.lightspeed.nbmrmi.sbcglobal.net] has joined #minecrafthelp
#712 [19:27] <kay> io.netty.channel.AbstractChannel4AnnotatedConnectException:connection timed out: no futher information
#713 [19:27] <Joenzi> I cant login to my account anymore and I tried to see if Im just forgetting the password and I sent an email and its not sending an email to my account
#714 [19:28] <kay> and then cannot connect to server
#715 [19:28] <kay> Joenzi that happened to me
#716 [19:28] <kay> but i think someone hacked my account
#717 [19:28] <kay> so i had to get a new one
#718 [19:29] * Joenzi [webchat@99-32-148-35.lightspeed.nbmrmi.sbcglobal.net] has quit. (Client Quit)
#719 [19:31] <tyteen4a03> ??> kay tools/hjt
#720 [19:31] <Absol> kay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#721 [19:31] <Absol> kay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#722 [19:34] <kay> https://paste.ubuntu.com/p/HKbvFqMSwJ/
#723 [19:37] <tyteen4a03> kay: a second
#724 [19:37] <tyteen4a03> kay: can you try mctest.ae97.net?
#725 [19:43] <kay> okay one sec
#726 [19:44] <kay> nope didnt wor
#727 [19:44] <kay> work*
#728 [19:46] <kay> oh wait
#729 [19:46] <kay> nvm it did
#730 [19:46] <tyteen4a03> kay: it's probably the servers you're trying to connect then; what servers are you trying?
#731 [19:48] <kay> well when i used to play minecraft a while ago i played on a server called snowy craft. i typed in their ip and it said i could not connect but i saw on the webite that the server was up and people were on it
#732 [19:48] <kay> i also tried some other random serers to see if it was just the server
#733 [19:48] <kay> but they all say wont connect
#734 [19:50] <kay> i dont know why i can connect to your guyses
#735 [19:50] <kay> weird
#736 [19:51] <kay> hold on
#737 [19:51] <kay> im going to fine a few other random servers to try
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#740 [19:56] <kay> my dad did try to help with someone on my computer. i just tried one and it worked.. too bad the first server i ever played on wont work for me :/
#741 [19:56] <kay> some others wont but maybe its just the server then
#742 [19:57] <kay> thank you for your guidance
#743 [19:57] <kay> bye
#744 [20:30] * tyler12041 [webchat@68-68-213-219-static.t3com.net] has joined #minecrafthelp
#745 [20:31] <tyler12041> https://pastebin.com/2EtvzriS
#746 [20:31] <tyler12041> Someone help please
#747 [20:32] <tyteen4a03> tyler12041: we don't support the curse launcher
#748 [20:32] * what [webchat@68-204-31-123.res.bhn.net] has joined #minecrafthelp
#749 [20:32] <what> hellur
#750 [20:32] <tyler12041> twitch launcher?
#751 [20:32] <tyteen4a03> tyler12041: they've rebranded? but yes
#752 [20:33] <tyler12041> im not sure i downloaded twitch and there is a minecraft on their i downloaded
#753 [20:33] <tyteen4a03> tyler12041: try the launcher from minecraft.net/download
#754 [20:37] <tyler12041> working! thank you :D
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#756 [20:42] * mowteam [webchat@ip72-201-47-13.ph.ph.cox.net] has joined #minecrafthelp
#757 [20:42] <mowteam> hey
#758 [20:44] <what> so 1.3.2 mc crashes every time i attempt to launch it, ive uninstalled and reinstalled mc and java several times and the graphics driver is up to date
#759 [20:45] <mowteam> i have an old minecraft account that i used to play on an old computer. I want to now play minecraft on my new computer but that requires me to sign in using my email. The thing is that I dont know my email for the account, only the username. I know I need to migrate my account, but that requires my email, which I dont know. Do you know if there is
#760 [20:45] <mowteam> a way to sign in just using my username or a way to figure out my email? Thank you!
#761 [20:45] <tyteen4a03> mowteam: Minecraft username please?
#762 [20:45] <tyteen4a03> what: we don't support 1.3.2
#763 [20:45] <what> ok which do you support cus it wont launch on any
#764 [20:45] <what> i can attempt it and get the notes for u if itd help
#765 [20:45] <tyteen4a03> what: have you tried 1.13.2?
#766 [20:46] <what> yes thats what i meant srty
#767 [20:46] <what> sry*
#768 [20:46] <tyteen4a03> what: what error message do you get?
#769 [20:46] <mowteam> michiganman169
#770 [20:46] <tyteen4a03> ??> mowteam account/send-email
#771 [20:46] <Absol> mowteam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#772 [20:46] <Absol> mowteam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#773 [20:47] <mowteam> thank you
#774 [20:47] * mowteam [webchat@ip72-201-47-13.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#775 [20:47] <what> 1sec
#776 [20:48] <what> status logger unable to open
#777 [20:48] <what> is that the error message
#778 [20:48] <tyteen4a03> ??> what launcher/log
#779 [20:48] <Absol> what: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#780 [20:48] <what> i have the log
#781 [20:48] <what> do u want a picutre
#782 [20:48] <tyteen4a03> what: we need the actual log text - follow the instructions abouve
#783 [20:50] <what> https://paste.ubuntu.com/p/YcDG6sbZmQ/
#784 [20:50] <tyteen4a03> ??> what win/!
#785 [20:50] <Absol> what: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#786 [20:50] <what> 10
#787 [20:50] <Absol> what: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#788 [20:53] * what [webchat@68-204-31-123.res.bhn.net] has joined #minecrafthelp
#789 [20:53] <what> youre a genius
#790 [20:53] <what> if it works
#791 [20:53] * Ragneroth [webchat@ip68-229-49-107.lv.lv.cox.net] has joined #minecrafthelp
#792 [20:54] <Ragneroth> Hey I need some help. I just got minecraft and every time I go to launch the game is keeps crashing. Tried downloading it on different drives and nothing is working. Updated Java already.
#793 [20:55] <tyteen4a03> ??> Ragneroth launcher/log
#794 [20:55] <Absol> Ragneroth: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#795 [20:57] <Ragneroth> https://paste.ubuntu.com/p/B9J6rKHfdM/
#796 [20:57] <tyteen4a03> Ragneroth: are you modded?
#797 [20:57] <Ragneroth> No
#798 [20:57] <tyteen4a03> ??> Ragneroth tools/hjt
#799 [20:57] <Absol> Ragneroth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#800 [20:57] <Absol> Ragneroth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#801 [20:59] * Bkignis [webchat@186.149.237.67] has joined #minecrafthelp
#802 [20:59] <Bkignis> Hi
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#804 [21:01] <Ragneroth> https://paste.ubuntu.com/p/HkwPJkfVk8/
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#806 [21:03] <tyteen4a03> Ragneroth: a second
#807 [21:03] <tyteen4a03> ??> Ragneroth win/!
#808 [21:03] <Absol> Ragneroth: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#809 [21:03] <Absol> Ragneroth: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#810 [21:03] <tyteen4a03> Ragneroth: also, uninstall Razer Synapse
#811 [21:04] <Ragneroth> But I use Razer Synapse
#812 [21:05] <tyteen4a03> Ragneroth: it conflicts with Minecraft
#813 [21:09] * Pat0 [webchat@174-083-039-191.dhcp.chtrptr.net] has joined #minecrafthelp
#814 [21:10] <Pat0> hello
#815 [21:11] * Pat0 [webchat@174-083-039-191.dhcp.chtrptr.net] has quit. (Client Quit)
#816 [21:11] * cristobaldepana [webchat@pc-206-26-162-190.cm.vtr.net] has joined #minecrafthelp
#817 [21:13] <cristobaldepana> hello, i have a problem with my account, there's a message that say "could not connect to server" and i dont know what to do ):
#818 [21:13] <cristobaldepana> sorry for my bad english ):
#819 [21:16] <tyteen4a03> cristobaldepana: are you trying to log into Minecraft?
#820 [21:17] <cristobaldepana> yes
#821 [21:17] <tyteen4a03> ??> cristobaldepana tools/hjt
#822 [21:17] <Absol> cristobaldepana: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#823 [21:17] <Absol> cristobaldepana: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#824 [21:21] <cristobaldepana> https://paste.ubuntu.com/p/yJfskY6yDb/
#825 [21:21] * Hans [webchat@101-100-128-41.myrepublic.co.nz] has joined #minecrafthelp
#826 [21:21] <cristobaldepana> there it is
#827 [21:22] <Hans> hi, i didnt get a mail to reset my password. can someone help?
#828 [21:24] <tyteen4a03> cristobaldepana: Minecraft username please?
#829 [21:24] <cristobaldepana> cristobaldepana
#830 [21:24] <tyteen4a03> ??> cristobaldepana info/mcleaks
#831 [21:24] <Absol> cristobaldepana: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#832 [21:24] <Absol> cristobaldepana: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#833 [21:25] <tyteen4a03> ??> cristobaldepana win/hosts/edit
#834 [21:25] <Absol> cristobaldepana: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#835 [21:25] <Absol> cristobaldepana: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#836 [21:26] * mattym__ [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#837 [21:27] <cristobaldepana> 94.23.155.247 authserver.mojang.com
#838 [21:27] <cristobaldepana> 94.23.155.247 sessionserver.mojang.com
#839 [21:27] <tyteen4a03> cristobaldepana: yes, remove those two lines
#840 [21:27] <tyteen4a03> cristobaldepana: then save
#841 [21:27] <cristobaldepana> okey, i did it
#842 [21:28] <tyteen4a03> cristobaldepana: restart and ty MC again
#843 [21:28] <cristobaldepana> restart my computer?
#844 [21:29] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#845 [21:29] <cristobaldepana> okay, i will do it, i hope it works :( thank you very much
#846 [21:29] <cristobaldepana> youre very kind
#847 [21:29] <cristobaldepana> <3
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#849 [21:31] * John1 [webchat@71-87-61-23.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#850 [21:32] <John1> I have an account from before 2012 in which I don't remember the username to migrate the account to Mojang. Is the only way to reset the username to wait until Mojang support replies to my email?
#851 [21:33] <tyteen4a03> John1: yes
#852 [21:33] * cristobaldepana [webchat@pc-206-26-162-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#853 [21:34] <John1> Thanks.
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#860 [22:50] * ChillyPotato [webchat@d173-181-92-168.bchsia.telus.net] has joined #minecrafthelp
#861 [22:51] <ChillyPotato> Is it possible to refund my java edition to windows 10 because java edition won't work on my PC
#862 [22:51] <ChillyPotato> I also have windows 10
#863 [22:51] <mattym> ChillyPotato, Why wont it work?
#864 [22:52] <ChillyPotato> it's always not responding everytime i launch it
#865 [22:53] <mattym> ChillyPotato, Its a common issue, usually caused by some other software causing an issue. Lets check that.
#866 [22:53] <mattym> ??> ChillyPotato tools/hjt
#867 [22:53] <Absol> ChillyPotato: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#868 [22:53] <Absol> ChillyPotato: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#869 [22:57] <ChillyPotato> https://paste.ubuntu.com/p/Bj39TrsjxR/\
#870 [22:57] <mattym> ChillyPotato, Ok
#871 [22:58] <mattym> ??> ChillyPotato av/adwcleaner
#872 [22:58] <Absol> ChillyPotato: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#873 [22:58] <Absol> ChillyPotato: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#874 [23:04] * ChillyPotato [webchat@d173-181-92-168.bchsia.telus.net] has joined #minecrafthelp
#875 [23:04] <ChillyPotato> Hello Im back
#876 [23:04] <ChillyPotato> what do I do next?
#877 [23:04] <mattym> ChillyPotato, Try to run the game again, it may take some time to start up.
#878 [23:08] <ChillyPotato> It works now and ty for that but for some reason its laggy
#879 [23:08] <mattym> ChillyPotato, When you first start any new world, the game needs to create the area, so it will usually be a bit slower.
#880 [23:08] <ChillyPotato> oh ok
#881 [23:09] <mattym> ChillyPotato, If it continues, play around with the video settings ingame.
#882 [23:09] <ChillyPotato> TYSM!