#1 [00:00] <mattym> Mike3, Mojang specifically states that they will not help with username changes. Even if they did, their current backlog means you would be able to change the name yourself before they even reply to you. You will need to wait the 30 days to change it on your own.
#2 [00:02] <Mike3> alright. well thanks
#3 [00:03] <Mike3> also hey appreciate the help I just saw the volunteer thing up top
#4 [00:03] <Mike3> so good on you
#5 [00:03] <Mike3> and apologies
#6 [00:16] * Jonny_548 [webchat@bl19-76-185.dsl.telepac.pt] has joined #minecrafthelp
#7 [00:16] <Jonny_548> Hello
#8 [00:19] * Jonny_548 [webchat@bl19-76-185.dsl.telepac.pt] has quit. (Client Quit)
#9 [00:24] * mre9 [webchat@cpe-71-74-5-24.ec.res.rr.com] has joined #minecrafthelp
#10 [00:24] <mre9> Hello is anybody here
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#16 [00:45] <CodyBriley> i need help
#17 [00:46] <CodyBriley> like big help
#18 [00:46] <CodyBriley> humongous help
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#20 [00:47] <CodyBriley> can anybody help me
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#22 [00:49] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#23 [00:54] * asd [webchat@182.222.43.142] has joined #minecrafthelp
#24 [00:54] <asd> ㅎㅎ
#25 [00:54] <asd> 안녕
#26 [00:54] <asd> hello
#27 [00:55] * asd [webchat@182.222.43.142] has quit. (Client Quit)
#28 [01:15] * maycraft [webchat@78.169.195.180.dynamic.ttnet.com.tr] has joined #minecrafthelp
#29 [01:15] <maycraft> gdfgthy
#30 [01:15] * maycraft [webchat@78.169.195.180.dynamic.ttnet.com.tr] has quit. (Client Quit)
#31 [02:19] * hjute75 [~Mibbit@110.145.105.62] has joined #minecrafthelp
#32 [02:20] <hjute75> i need help
#33 [02:20] <hjute75> Bootstrap (v5) Current time is Mar 9, 2019 6:14:25 PM System.getProperty('os.name') == 'Mac OS X' System.getProperty('os.version') == '10.11.6' System.getProperty('os.arch') == 'x86_64' System.getProperty('java.version') == '1.6.0_65' System.getProperty('java.vendor') == 'Apple Inc.' System.getProperty('sun.arch.data.model') == '64' Downloading: https://s3.a
#34 [02:21] <hjute75> FATAL ERROR: net.minecraft.bootstrap.FatalBootstrapError: Unable to download while being forced at net.minecraft.bootstrap.Bootstrap.execute(Bootstrap.java:95) at net.minecraft.bootstrap.Bootstrap.main(Bootstrap.java:381) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
#35 [02:21] <hjute75> FATAL ERROR: net.minecraft.bootstrap.FatalBootstrapError: Unable to download while being forced at net.minecraft.bootstrap.Bootstrap.execute(Bootstrap.java:95) at net.minecraft.bootstrap.Bootstrap.main(Bootstrap.java:381) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
#36 [02:28] * esper_gvxgcu [~Mibbit@110.145.105.62] has joined #minecrafthelp
#37 [02:28] <esper_gvxgcu> can someone help me
#38 [02:28] <esper_gvxgcu> can someone help me
#39 [02:29] * esper_gvxgcu [~Mibbit@110.145.105.62] has left #minecrafthelp
#40 [02:29] * esper_gvxgcu [~Mibbit@110.145.105.62] has joined #minecrafthelp
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#44 [02:49] * Difiv3 [webchat@217-208-159-228-no272.tbcn.telia.com] has joined #minecrafthelp
#45 [02:49] <Difiv3> Hello! I was recently hacked and they changed my account name, is there a way for me to get the old accountname back. I've sent an email to Mojang about it. Can I help make the progress move faster by fixing it myself?
#46 [02:50] * Exious [webchat@24-113-229-183.wavecable.com] has joined #minecrafthelp
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#49 [02:58] * ilostuniverse [webchat@host-2-102-68-68.as13285.net] has joined #minecrafthelp
#50 [02:59] <ilostuniverse> My Minecraft keeps crashing every time I load it
#51 [03:00] <ilostuniverse> +capfan67
#52 [03:13] * Exious [webchat@24-113-229-183.wavecable.com] has quit. (Quit: webchat.esper.net)
#53 [03:25] * YusufCobanX [webchat@88.230.168.45.dynamic.ttnet.com.tr] has joined #minecrafthelp
#54 [03:26] <YusufCobanX> account password changed help me please
#55 [03:26] * YusufCobanX [webchat@88.230.168.45.dynamic.ttnet.com.tr] has quit. (Client Quit)
#56 [03:57] * Alex5 [webchat@host248-10-dynamic.52-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#57 [03:58] <Alex5> Hi,I can't log in into my account and the reset passowrd email dosen't arrive
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#59 [04:46] * mrsaber [webchat@cpe-101-161-129-79.bpxt-r-036.ken.nsw.bipond.net.au] has joined #minecrafthelp
#60 [04:46] * mrsaber [webchat@cpe-101-161-129-79.bpxt-r-036.ken.nsw.bipond.net.au] has quit. (Client Quit)
#61 [04:55] * Lucky_Owl [webchat@duusma.lnk.telstra.net] has joined #minecrafthelp
#62 [04:55] <Lucky_Owl> Can't direct connect to LAN world
#63 [04:55] <Lucky_Owl> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#64 [04:57] * Lucky_Owl [webchat@duusma.lnk.telstra.net] has quit. (Client Quit)
#65 [05:04] * kirito2401 [webchat@HSI-KBW-046-005-158-018.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#66 [05:05] <kirito2401> I bought mincraft master edition but not all parkete are dressed in the game what to do?
#67 [05:09] * custard [webchat@host86-153-59-149.range86-153.btcentralplus.com] has joined #minecrafthelp
#68 [05:09] * custard [webchat@host86-153-59-149.range86-153.btcentralplus.com] has quit. (Client Quit)
#69 [05:36] * Webchat045 [webchat@jau76-4-88-185-42-153.fbx.proxad.net] has joined #minecrafthelp
#70 [05:36] * Espercorn kicked Webchat045 from #minecrafthelp (Reason: ebchat045 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#71 [05:38] * jaycc [webchat@5ac98a89.bb.sky.com] has joined #minecrafthelp
#72 [05:38] <jaycc> Hello when i click to start minecraft launcher it says not responding and closes
#73 [05:39] <Greymagic27> ??> jaycc tools/hjt
#74 [05:39] <Absol> jaycc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#75 [05:39] <Absol> jaycc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#76 [05:43] <jaycc> https://paste.ubuntu.com/p/k9pHvKGPyz/
#77 [05:43] <Greymagic27> ??> jaycc av/adwcleaner
#78 [05:43] <Absol> jaycc: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#79 [05:43] <Absol> jaycc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#80 [05:43] <Greymagic27> ??> jaycc av/mcafee/uninstall
#81 [05:43] <Absol> jaycc: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#82 [05:44] <jaycc> why uninstall mcafee i payed for it
#83 [05:44] <Greymagic27> ??> jaycc av/mcafee
#84 [05:44] <Absol> jaycc: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#85 [05:44] <Absol> jaycc: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#86 [05:44] <jaycc> oh okay ill get malwarebytes then
#87 [05:47] <jaycc> i tried to run that cleaner you send but it cant run on my pc apparently
#88 [05:47] <Greymagic27> jaycc, What does it say?
#89 [05:47] <jaycc> its a windows notification it says This app can't run on your PC.
#90 [05:48] <Greymagic27> jaycc, Try download it again
#91 [05:48] <jaycc> okay
#92 [05:48] * cfp [webchat@p5DF5BF76.dip0.t-ipconnect.de] has joined #minecrafthelp
#93 [05:50] <cfp> Hello I wanted to play minecraft and wanted to log in now. But then came the error: "The connection to the server could not be established" can someone help me?
#94 [05:50] <Greymagic27> ??> cfp tools/hjt
#95 [05:50] <Absol> cfp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#96 [05:50] <Absol> cfp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#97 [05:52] <jaycc> i re downloaded the malware scan and it worked now what should i do?
#98 [05:52] <Greymagic27> jaycc, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#99 [05:52] <jaycc> alright
#100 [05:52] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#101 [05:52] <cfp> Absol i have a payed antivirus programm
#102 [05:53] <Greymagic27> cfp, That tool will list the running processes on your PC so we can find the offending programs. It's perfectly safe and trustworthy
#103 [05:53] <jaycc> oh wow its detecting like 100s of threats
#104 [05:53] <cfp> i have taskmgr
#105 [05:53] * jaycc [webchat@5ac98a89.bb.sky.com] has quit. (Quit: webchat.esper.net)
#106 [05:54] <Greymagic27> cfp, That tool will do a better job for what I need to ssee
#107 [05:54] <Greymagic27> see*
#108 [05:54] <cfp> ok
#109 [05:54] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#110 [05:56] <cfp> https://paste.ubuntu.com/p/FwKdTR8fDq/
#111 [05:56] <Greymagic27> ??> cfp info/mcleaks
#112 [05:56] <Absol> cfp: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#113 [05:56] <Absol> cfp: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#114 [05:56] <Greymagic27> ??> cfp win/hosts/edit
#115 [05:56] <Absol> cfp: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#116 [05:56] <Absol> cfp: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#117 [05:58] <cfp> and now?
#118 [05:58] <Greymagic27> cfp, Try minecraft. Remember to change your password as well
#119 [05:59] <cfp> oh and if i want to login to minecraft.net the login button does nothing
#120 [06:00] <Greymagic27> cfp, That may be a browser issue, try using another browser
#121 [06:00] <cfp> i have only chrome, internet explorer, Edge
#122 [06:00] <Greymagic27> Have you tried all 3?
#123 [06:00] <cfp> i only tried Chrome
#124 [06:01] <Greymagic27> Try the others and see if it works
#125 [06:01] * jaycc [webchat@5ac98a89.bb.sky.com] has joined #minecrafthelp
#126 [06:01] <cfp> my friend says: "DO NOT CHANGE ANYTHING!"
#127 [06:02] <jaycc> hello i am doing the clean & repair but it seems to be stuck at a single file and won't progress
#128 [06:02] <cfp> i have made it!
#129 [06:02] <Greymagic27> jaycc, Wait a while, it may just be taking a while to scan the file
#130 [06:02] <jaycc> okay
#131 [06:02] <Greymagic27> cfp, Great. Remember to reset your password though as you've given your account to the site now by using their tool
#132 [06:04] <jaycc> is it normal for a single file to take around 5 minutes to repair?
#133 [06:04] <Greymagic27> jaycc, Out of interest, what's the files name?
#134 [06:05] <jaycc> https://gyazo.com/de844fbeac7f8c7c9b3c2c31b9953e13
#135 [06:05] <Greymagic27> Give it another few minutes
#136 [06:05] <jaycc> okay
#137 [06:06] <cfp> THANK YOU SO MUCH!
#138 [06:06] <Greymagic27> cfp, Your welcome. Don't use mcleaks again
#139 [06:06] <cfp> ok i wanted a test acc and it dont worked
#140 [06:06] * cfp [webchat@p5DF5BF76.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#141 [06:09] <jaycc> its still not progressing, should i try restarting the scan?
#142 [06:10] <Greymagic27> jaycc, Try
#143 [06:10] <jaycc> alright
#144 [06:18] * jaycc [webchat@5ac98a89.bb.sky.com] has joined #minecrafthelp
#145 [06:19] <jaycc> i have completed the repair, what are the next instructions?
#146 [06:19] <Greymagic27> jaycc, Give your computer a restart when it prompts you, then try minecraft
#147 [06:19] <jaycc> i have restarted.
#148 [06:19] <jaycc> ill try minecraft then
#149 [06:21] <jaycc> oh my god thank you all so much
#150 [06:21] <jaycc> you guys are the best
#151 [06:21] <Greymagic27> Your welcome!
#152 [06:21] <jaycc> i tried the same yesterday and it didnt work but today it did
#153 [06:21] <jaycc> thanks!
#154 [06:22] * HiImSkeppy [webchat@adsl-47.176.58.195.tellas.gr] has joined #minecrafthelp
#155 [06:23] <HiImSkeppy> My game crashes whenever I press the play button https://paste.ubuntu.com/p/F7vTcDXpSb/
#156 [06:23] <Greymagic27> ??> HiImSkeppy launcher/log
#157 [06:23] <Absol> HiImSkeppy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#158 [06:25] * Jaffacakes_ [webchat@107.77.199.146.dyn.plus.net] has joined #minecrafthelp
#159 [06:27] <HiImSkeppy> https://paste.ubuntu.com/p/jtXbSVMb5g/
#160 [06:28] <Greymagic27> HiImSkeppy, Does it launch without optifine?
#161 [06:28] <Jaffacakes_> Hi I tried to start my free realm trial after making my Xbox live account but it wouldn’t let me because I needed to sort out my privacy and online safety settings and that I could do that on Xbox.com but it doesn’t give me the option to
#162 [06:28] * Lord_of_Life [~Lord@77.28.164.28] has joined #minecrafthelp
#163 [06:29] <HiImSkeppy> It doesnt run
#164 [06:29] <HiImSkeppy> I tried without optifine
#165 [06:29] * Lord_of_Life_ [~Lord@46.217.157.206] has quit. (Ping timeout: 180 seconds)
#166 [06:34] * quinn [webchat@123-033-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#167 [06:34] <Jaffacakes_> And it won’t let me sign in properly on it either
#168 [06:34] <quinn> Hi, ik have Minecraft on my MacBook Pro, but since today it won't open.. does anyone know how I can fix this ?
#169 [06:36] * Kz [webchat@i114-187-123-186.s41.a031.ap.plala.or.jp] has joined #minecrafthelp
#170 [06:38] * Jaffacakes_ [webchat@107.77.199.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#171 [06:40] * HiImSkeppy [webchat@adsl-47.176.58.195.tellas.gr] has quit. (Quit: webchat.esper.net)
#172 [06:40] * Bellaboo_ [webchat@107.77.199.146.dyn.plus.net] has joined #minecrafthelp
#173 [06:40] <Bellaboo_> Hi my free trial for realms won’t work plz help
#174 [06:44] * Bellaboo_ [webchat@107.77.199.146.dyn.plus.net] has quit. (Client Quit)
#175 [07:05] * Max7 [webchat@lmontsouris-659-1-17-132.w81-250.abo.wanadoo.fr] has joined #minecrafthelp
#176 [07:06] <Max7> Hello, my old account is linked to a deleted e-mail, and i've no way to connect
#177 [07:07] * quinn [webchat@123-033-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#178 [07:48] * A [webchat@183.14.17.182] has joined #minecrafthelp
#179 [07:49] * coldclay [webchat@133.135.202.84.customer.cdi.no] has joined #minecrafthelp
#180 [07:49] <coldclay> io.netty.channel.abstractChannel$AnnotatedSocketException: Network is unreachable: no further information:
#181 [07:49] <coldclay> any help?
#182 [07:51] <A> why cant i log in to my account? i press the login button and nothing happens.is this some sort of restriction because i'm in china?
#183 [07:56] * A [webchat@183.14.17.182] has quit. (Quit: webchat.esper.net)
#184 [08:19] * Jannik [webchat@p5794F0F1.dip0.t-ipconnect.de] has joined #minecrafthelp
#185 [08:23] * Matt_Matt0 [webchat@86-100-25-227-ip.balticum.lt] has joined #minecrafthelp
#186 [08:23] <Jannik> hi, i cant log in to my account, i tryed resetted my password and then tryed to log in with new password - still doesnt work. Yesterday i was told to not try to log in for at least an hour so i dont get a network lock for too many tryes, but it still doesnt work, any more ideas? i never migrated the acc its a very old one, didnt logged in for at le
#187 [08:23] <Jannik> ast three years i think..
#188 [08:26] <Matt_Matt0> Hello, I can't log in into any minecraft related websites or minecraft itself, it says that my password or gmail is wrong, but few days ago it was good. I haven't changed my gmail or pass. I tried waiting, but no use. Can someone help?
#189 [08:31] * Cobrasalim [webchat@5ct73-1-78-220-31-7.fbx.proxad.net] has joined #minecrafthelp
#190 [08:31] * Titan [webchat@193.63.42.17] has joined #minecrafthelp
#191 [08:33] * Titan [webchat@193.63.42.17] has quit. (Client Quit)
#192 [08:33] * Matt_Matt0 [webchat@86-100-25-227-ip.balticum.lt] has quit. (Quit: webchat.esper.net)
#193 [08:34] <Cobrasalim> Hello,
#194 [08:34] <Cobrasalim> I think my minecraft account was hacked and I'm trying to get back my account but I can not do it. Can you help me ?
#195 [08:46] * Jannik [webchat@p5794F0F1.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#196 [08:49] * Cobrasalim [webchat@5ct73-1-78-220-31-7.fbx.proxad.net] has joined #minecrafthelp
#197 [09:04] * test [webchat@176-20-199-164-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#198 [09:07] * Nep9x [webchat@87.116.35.135] has joined #minecrafthelp
#199 [09:07] <Nep9x> your login buttom dosent work with an html link on the buttom
#200 [09:16] <tyteen4a03> ??> Cobrasalim scold/p
#201 [09:16] <tyteen4a03> ??> Cobrasalim scold/p,
#202 [09:16] <tyteen4a03> ??> Cobrasalim scold/pm
#203 [09:16] <Absol> Cobrasalim: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#204 [09:16] <tyteen4a03> ??> Cobrasalim account/send-email
#205 [09:16] <Absol> Cobrasalim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#206 [09:16] <Absol> Cobrasalim: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#207 [09:17] <tyteen4a03> Nep9x: where is this button located?
#208 [09:18] * Cobrasalim [webchat@5ct73-1-78-220-31-7.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#209 [09:18] <Nep9x> you know the bottom there i called "LOG IN" i dosent work at all
#210 [09:18] <Nep9x> one the login site
#211 [09:18] <tyteen4a03> Nep9x: which is?
#212 [09:19] <Nep9x> https://my.minecraft.net/da-dk/login/
#213 [09:19] <tyteen4a03> Nep9x: do you have JavaScript disabled?
#214 [09:19] * cants [webchat@c-66-31-25-98.hsd1.nh.comcast.net] has joined #minecrafthelp
#215 [09:19] <Nep9x> nope
#216 [09:19] <tyteen4a03> Nep9x: tried another browser? Any ad-blockers?
#217 [09:20] <Nep9x> i have java 32 and also 63 bit
#218 [09:20] <cants> how do i get a adventure map in minecraft?
#219 [09:20] <cants> i have a zipped file
#220 [09:21] <tyteen4a03> cants: what do you get when you unzip it?
#221 [09:22] <cants> i cut then move to go to minecraft. then saves and put it there
#222 [09:22] <Nep9x> there i stoll no buttom html wedsite on the buttom log in
#223 [09:22] <Nep9x> still
#224 [09:22] <tyteen4a03> Nep9x: tried another browser? Any ad-blockers?
#225 [09:22] <Nep9x> an i used microsoft edge
#226 [09:22] <tyteen4a03> Nep9x: are you on a VPN?
#227 [09:22] <Nep9x> nope
#228 [09:22] <tyteen4a03> Nep9x: try Firefox or Chrome
#229 [09:23] <Nep9x> i used chrome
#230 [09:23] <tyteen4a03> cants: the folder should look like this: saves/<yourmap>/level.dat
#231 [09:23] <Nep9x> with no add blocker
#232 [09:23] <Nep9x> installed
#233 [09:23] <tyteen4a03> Nep9x: does account.mojang.com/me work?
#234 [09:24] <Nep9x> yeps i worked
#235 [09:24] <Nep9x> yes
#236 [09:24] <Nep9x> it
#237 [09:24] <Nep9x> workes bot i try to buy
#238 [09:24] <Nep9x> to
#239 [09:24] <tyteen4a03> Nep9x: ok, open my.minecraft.net/da-dk/login
#240 [09:24] <tyteen4a03> Nep9x: in Chrome
#241 [09:25] <tyteen4a03> Nep9x: try logging in, then right click on the page, select Developer Tools
#242 [09:25] <Nep9x> nope i only get pictures an then nothing happens
#243 [09:26] * nico885d [webchat@176-20-199-164-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#244 [09:26] <Nep9x> that what i have told you there i no html lin inside the buttom that works
#245 [09:27] <tyteen4a03> Nep9x: that's intended behaviour
#246 [09:27] <tyteen4a03> Nep9x: go to Console - do you see any errors?
#247 [09:27] <Nep9x> yes
#248 [09:27] <nico885d> Hello, I have a problem with my account. Yesterday I had no problems logging in, but today I can't login with my e-mail nor username (I used username yesterday). I'm already migrated, but my e-mail doesn't seem to allow me to login (I could create a new account with my e-mail, but I'm pretty sure it wasn't a different e-mail)
#249 [09:28] <tyteen4a03> Nep9x: copy everything inside and paste it on Ubuntu Paste
#250 [09:28] <tyteen4a03> ??> Nep9x paste
#251 [09:28] <Absol> Nep9x: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#252 [09:28] <tyteen4a03> Nep9x: you'll want to PM me the link; use the command /query tyteen4a03 <link here>
#253 [09:28] <tyteen4a03> ??> nico885d account/hacked
#254 [09:28] <Absol> nico885d: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#255 [09:28] <Absol> nico885d: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#256 [09:29] <nico885d> tyteen4a03 No, it worked fine yesterday, but I bought the game around 2012, so I don'
#257 [09:29] <nico885d> -don't have transaction ID anymore
#258 [09:29] <tyteen4a03> nico885d: Minecraft username please
#259 [09:29] <tyteen4a03> nico885d: Minecraft username please?
#260 [09:29] <nico885d> nico885d
#261 [09:30] <tyteen4a03> nico885d: log into account.mojang.com/me - what do you see under My Games?
#262 [09:30] <nico885d> Error! You need to use your e-mail address to login to your Mojang Account.
#263 [09:30] <nico885d> If you haven't done so already, you first need to migrate your Minecraft Account.
#264 [09:31] <nico885d> But I'm already migrated, but my email doesn't work
#265 [09:31] <nico885d> which is why i could make a new account with that email
#266 [09:31] <nico885d> but no other previous emails work either
#267 [09:32] <tyteen4a03> nico885d: if your account was migrated you would never have been able to use your username to log in; this means somebody hacked into your account and migrated your account, or you did that and forgot about it
#268 [09:32] <tyteen4a03> nico885d: when, and how, did you buy MC?
#269 [09:32] <nico885d> my parents bought it around 2012
#270 [09:32] <nico885d> i think it was through skrillex or whatever it's called
#271 [09:33] <nico885d> but is there any way to find out which email is associated with my account? customer support is like a month behind
#272 [09:37] <tyteen4a03> ??> nico885d account/forgot-email
#273 [09:37] <Absol> nico885d: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#274 [09:38] <tyteen4a03> ??> nico885d account/trans-id/skrill
#275 [09:38] <Absol> nico885d: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#276 [09:38] <Absol> nico885d: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#277 [09:38] <nico885d> I'll do that, thanks
#278 [09:38] * nibeghic [webchat@p2E54D4EA.dip0.t-ipconnect.de] has joined #minecrafthelp
#279 [09:38] <nibeghic> Hello ?
#280 [09:39] <tyteen4a03> ??> Nep9x tools/hjt
#281 [09:39] <Absol> Nep9x: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#282 [09:39] <Absol> Nep9x: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#283 [09:39] * nibeghic [webchat@p2E54D4EA.dip0.t-ipconnect.de] has quit. (Client Quit)
#284 [09:46] <tyteen4a03> Nep9x: you can come back here
#285 [09:47] * cants [webchat@c-66-31-25-98.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#286 [09:47] <tyteen4a03> Nep9x: Malwarebytes won't work because I am using HijackThis to tell what software you have installed on your computer, which may not be malware
#287 [09:47] * Sarah [webchat@pool-72-66-71-245.washdc.fios.verizon.net] has joined #minecrafthelp
#288 [09:47] <Sarah> hey i cant log into minecraft, it says it cant connect to the server
#289 [09:47] <Sarah> im connected to wifi so idk whats wrong
#290 [09:48] * Sarah [webchat@pool-72-66-71-245.washdc.fios.verizon.net] has quit. (Client Quit)
#291 [09:49] * Nep9x [webchat@87.116.35.135] has quit. (Quit: webchat.esper.net)
#292 [09:52] * Oscar [webchat@cd5155f70.cust.mjole.com] has joined #minecrafthelp
#293 [09:53] <Oscar> I've lost my old mail connected to my MC account. Is it possible to connect my current mail to my old account?
#294 [09:56] <Oscar> I've lost my old mail connected to my MC account. Is it possible to connect my current mail to my old account?
#295 [09:56] <tyteen4a03> ??> Oscar account/send-email
#296 [09:56] <Absol> Oscar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#297 [09:57] <Absol> Oscar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#298 [09:57] * Nep9x [webchat@87.116.35.135] has joined #minecrafthelp
#299 [09:57] * Oscar [webchat@cd5155f70.cust.mjole.com] has quit. (Quit: webchat.esper.net)
#300 [09:59] * Oscar [webchat@cd5155f70.cust.mjole.com] has joined #minecrafthelp
#301 [10:00] <Oscar> I've waited for answers sinces forever though
#302 [10:03] * cc2 [webchat@174-26-230-77.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#303 [10:04] <tyteen4a03> Oscar: they have a 3-week backlog
#304 [10:05] <Oscar> I asked for help several years ago, and never recieved an answer.
#305 [10:05] <tyteen4a03> Oscar: you'll need to send them a new email
#306 [10:05] <Oscar> Done that already.
#307 [10:05] <tyteen4a03> Oscar: good; wait for their reply
#308 [10:06] <Oscar> As stated. I've waited for several years for 2 of 5 mails
#309 [10:06] <tyteen4a03> Nep9x: did you run hijackthis as I asked you to?
#310 [10:06] <tyteen4a03> Oscar: when was the latest email?
#311 [10:06] <Oscar> The latest was about a week ago
#312 [10:06] <tyteen4a03> Oscar: then you'll need to wait for 3 weeks for them to answer the email
#313 [10:06] <Nep9x> yes
#314 [10:06] <tyteen4a03> Nep9x: do you have the report on ubuntu paste?
#315 [10:07] <Oscar> I have a feeling It'll be ignored. again.
#316 [10:07] <tyteen4a03> Oscar: if you send them enough information then I don't see why it would be
#317 [10:07] <Nep9x> yes i have tyteen4a03
#318 [10:07] <tyteen4a03> Oscar: you can also give them a poke on Twitter
#319 [10:07] <tyteen4a03> Nep9x: give us the link
#320 [10:08] <Oscar> That's a good idea, Thanks
#321 [10:08] <Nep9x> https://paste.ubuntu.com/p/htDKF92T3H/ tyteen4a03
#322 [10:08] <tyteen4a03> ??> Nep9x tools/hjt
#323 [10:08] <Absol> Nep9x: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#324 [10:08] <Absol> Nep9x: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#325 [10:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#326 [10:10] <Nep9x> tyteen4a03 whet is the process in the task bar in that hijacked
#327 [10:10] <tyteen4a03> Nep9x: huh?
#328 [10:12] <Nep9x> tyteen4a03 i can not find the hijacked tool in task bar to end the task bacuse i need to run the thing in adminstrator
#329 [10:13] <tyteen4a03> Nep9x: go to your Downloads folder, right click on HijackThis.exe and select Run as Administrator
#330 [10:13] * Chase [webchat@68-204-248-177.res.bhn.net] has joined #minecrafthelp
#331 [10:14] <Chase> Hello! I've having a problem connecting to another computer for LAN
#332 [10:14] <Nep9x> tyteen4a03 it i all ready running i say so me
#333 [10:16] <tyteen4a03> Nep9x: which step are you on right now?
#334 [10:16] <tyteen4a03> Chase: yes?
#335 [10:16] <Chase> It's giving me an error code with io.netty.channel.abstract
#336 [10:16] <Nep9x> tyteen4a03 the adminstartor using on th hijacked tool you gave me
#337 [10:16] <tyteen4a03> Chase: what's the full error?
#338 [10:17] <tyteen4a03> Nep9x: so when you right click on HijackThis.exe, and click on Run as Administrator, what happens?
#339 [10:17] <Nep9x> but because i have the already open i sayd to me it i all ready running
#340 [10:17] <Chase> channel$AnnotatedSocketException: network is unreachable: no further information
#341 [10:17] <tyteen4a03> Nep9x: it's not on the taskbar?
#342 [10:17] <tyteen4a03> Chase: on both computers:
#343 [10:17] <tyteen4a03> ??> Chase tools/hjt
#344 [10:17] <Absol> Chase: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#345 [10:17] <Absol> Chase: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#346 [10:18] <Nep9x> then it sayes to me it is allready running
#347 [10:19] <tyteen4a03> Nep9x: restart the computer and try again
#348 [10:20] <Nep9x> tyteen4a03 you can fix it or not i will leave form you website if you dont understand the fixe
#349 [10:20] <tyteen4a03> ??> Nep9x scold/reverse-trolling
#350 [10:20] <Absol> Nep9x: This is a community of people volunteering their time to offer technical support for a game which they enjoy, and wish to help others to be able to enjoy. We are here to help. We are not here to fool you or waste your time.
#351 [10:20] <Absol> Nep9x: We offer the best advice we have. Nothing other than experience is forcing us to offer any specific solutions; and nothing is forcing you to follow our advice if you don't like it.
#352 [10:21] <tyteen4a03> Nep9x: from what I can tell so far, you probably have MCLeaks installed
#353 [10:21] * TicoleDeMelancia [webchat@b151e158.virtua.com.br] has joined #minecrafthelp
#354 [10:21] <TicoleDeMelancia> hello
#355 [10:22] * Spaddakus [webchat@ip4d14fb0a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#356 [10:22] <Nep9x> https://paste.ubuntu.com/p/8KGnv8mSwS/ tyteen4a03
#357 [10:22] <TicoleDeMelancia> hello, http://prntscr.com/mviz3t
#358 [10:22] <tyteen4a03> Nep9x: uninstall: AVG, Akamai NetSession
#359 [10:22] <tyteen4a03> Nep9x: then:
#360 [10:22] <tyteen4a03> ??> Nep9x info/mcleaks
#361 [10:22] <Absol> Nep9x: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#362 [10:22] <Absol> Nep9x: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#363 [10:22] <tyteen4a03> ??> Nep9x win/hosts/edit
#364 [10:22] <TicoleDeMelancia> Hello, could anyone help me?
#365 [10:22] <Absol> Nep9x: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#366 [10:22] <Chase> Just post the link on here?
#367 [10:22] <Absol> Nep9x: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#368 [10:22] * harry7 [webchat@cpc124112-duns9-2-0-cust101.9-3.cable.virginm.net] has joined #minecrafthelp
#369 [10:23] <tyteen4a03> Chase: yes
#370 [10:23] <Chase> https://paste.ubuntu.com/p/TvF6PD6yyq/
#371 [10:23] <tyteen4a03> Nep9x: can you log into account.mojang.com/me OK?
#372 [10:23] <TicoleDeMelancia> Hello, could anyone help me?
#373 [10:23] <Spaddakus> i have a problem joining a server of a friend. i get this error message: io.netty.channel.abstractchannel$annotatedconnectexception
#374 [10:23] <tyteen4a03> Chase: and on the other computer?
#375 [10:23] * TicoleDeMelancia [webchat@b151e158.virtua.com.br] has quit. (Client Quit)
#376 [10:23] <tyteen4a03> Spaddakus: what's the full error?
#377 [10:24] * TicoleDeMelancia [webchat@b151e158.virtua.com.br] has joined #minecrafthelp
#378 [10:24] * Nep9x [webchat@87.116.35.135] has quit. (Quit: webchat.esper.net)
#379 [10:24] <TicoleDeMelancia> Hello, could anyone help me?
#380 [10:24] <Chase> he's working on it now, hang on :-)
#381 [10:24] <tyteen4a03> TicoleDeMelancia: can you log into account.mojang.com/me OK?
#382 [10:24] <Spaddakus> i just got this message: io.netty.channel.abstractchannel$annotatedconnectexception i try to join the server but nothing happens a few seconds later this message pops up
#383 [10:24] <harry7> how do you fix when your are loading into a world and it crashes does anyone know how to fix it
#384 [10:24] <tyteen4a03> Spaddakus: what's the full error?
#385 [10:24] <TicoleDeMelancia> tyteen4a03
#386 [10:24] <tyteen4a03> harry7: do you have a crash report?
#387 [10:24] <harry7> yer
#388 [10:24] <tyteen4a03> ??> harry7 paste
#389 [10:24] <Absol> harry7: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#390 [10:25] <TicoleDeMelancia> know how to solve http://prntscr.com/mvj99t tyteen4a03
#391 [10:25] <tyteen4a03> TicoleDeMelancia: are you able to log into account.mojang.com/me?
#392 [10:26] <TicoleDeMelancia> yes
#393 [10:26] <Spaddakus> tyteen4a03 full error? the game doesn´t crash i just cant connect i just have this message: io.netty.channel.abstractchannel$annotatedconnectexception: Connection timed out: no further information
#394 [10:26] <tyteen4a03> ??> TicoleDeMelancia login/throttle
#395 [10:26] <Absol> TicoleDeMelancia: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#396 [10:26] <Absol> TicoleDeMelancia: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#397 [10:26] <tyteen4a03> Spaddakus: server IP please?
#398 [10:26] <TicoleDeMelancia> I can not log into the launcher or minecraft.net site
#399 [10:26] * Ellupellu25 [webchat@85-76-74-64-nat.elisa-mobile.fi] has joined #minecrafthelp
#400 [10:27] <Chase> here you go https://paste.ubuntu.com/p/Cj5NTp8fCD/
#401 [10:27] <TicoleDeMelancia> This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again. tyteen4a03
#402 [10:27] <TicoleDeMelancia> It's been over an hour!
#403 [10:27] <tyteen4a03> Chase: uninstall AVG
#404 [10:27] <Spaddakus> tyteen4a03 its a whitelisted server is the ip still helpful for you? im the only one with this problem 5 other people are able to connect (its not a worng whitelisted name)
#405 [10:27] <tyteen4a03> Chase: also, make sure firewall is off for both devices
#406 [10:27] <Chase> on the second computer?
#407 [10:28] <tyteen4a03> Spaddakus: yes
#408 [10:28] <TicoleDeMelancia> What is Avg? tyteen4a03
#409 [10:28] <tyteen4a03> ??> TicoleDeMelancia irc/multitasking/!
#410 [10:28] <Absol> TicoleDeMelancia: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#411 [10:28] <Absol> TicoleDeMelancia: Don't respond to messages directed at other people.
#412 [10:28] <Chase> we dont have AVG
#413 [10:29] <Spaddakus> tyteen4a034.250.210.180:25565 i tried some stuff like reinstalling firewall stuff ...
#414 [10:29] <tyteen4a03> Chase: ah ok
#415 [10:29] <tyteen4a03> Spaddakus: 4.250.210.180 does not look like a valid server
#416 [10:29] <Chase> It worked recently before
#417 [10:29] <Chase> but now im getting that error
#418 [10:29] <TicoleDeMelancia> already spent more than 1 hour
#419 [10:30] <TicoleDeMelancia> tyteen4a03
#420 [10:30] <tyteen4a03> ??> TicoleDeMelancia tools/hjt
#421 [10:30] <Absol> TicoleDeMelancia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#422 [10:30] <Ellupellu25> (Im not a native speaker, so there will be mistakes) im having problems with my minecraft launcher, I cant log in. I have tried everything, changeing my password, waiting 24 hours but nothing works, it always says that my password or my username is wrong.
#423 [10:30] <Absol> TicoleDeMelancia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#424 [10:31] * TicoleDeMelancia [webchat@b151e158.virtua.com.br] has quit. (Quit: webchat.esper.net)
#425 [10:32] <tyteen4a03> Chase: what's the IP address of both computers?
#426 [10:32] <tyteen4a03> ??> Chase win/cmd
#427 [10:32] <Absol> Chase: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#428 [10:32] <Chase> I'm sorry, what is that?
#429 [10:32] <tyteen4a03> Chase: run this command: `ipconfig` on both devices, and copy the results to paste.ubuntu.com
#430 [10:33] <Chase> It's safe to give this out, right?
#431 [10:33] <tyteen4a03> Chase: yes
#432 [10:34] <Spaddakus> tyteen4a03 holy ... 2 people gave me the wrong ip and this low problem took me 2 days ahhaa thanks
#433 [10:34] <tyteen4a03> Spaddakus: no worries
#434 [10:35] <Chase> https://paste.ubuntu.com/p/jNr7HZpPfH/
#435 [10:35] * harry7 [webchat@cpc124112-duns9-2-0-cust101.9-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#436 [10:35] * Spaddakus [webchat@ip4d14fb0a.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#437 [10:37] <Ellupellu25> (Im not a native speaker, so there will be mistakes) im having problems with my minecraft launcher, I cant log in. I have tried everything, changeing my password, waiting 24 hours but nothing works, it always says that my password or my username is wrong.
#438 [10:37] <tyteen4a03> Ellupellu25: are you able to log into account.mojang.com/me?
#439 [10:38] <Ellupellu25> no, i cant
#440 [10:39] <tyteen4a03> ??> Ellupellu25 account/hacked
#441 [10:39] <Absol> Ellupellu25: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#442 [10:39] <Absol> Ellupellu25: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#443 [10:41] <Chase> I regret to say I have to leave, but thanks for your help!
#444 [10:43] * Andrew_ [webchat@76-202-65-88.lightspeed.brbnca.sbcglobal.net] has joined #minecrafthelp
#445 [10:43] <Andrew_> Im having trouble connecting to the server i just made
#446 [10:43] * Chase [webchat@68-204-248-177.res.bhn.net] has quit. (Quit: webchat.esper.net)
#447 [10:43] <Andrew_> i keep getting the error io.netty.channel.abstractchannel$annotatedconnectexception
#448 [10:44] * HelpMe [webchat@ip70-187-56-231.pn.at.cox.net] has joined #minecrafthelp
#449 [10:45] <HelpMe> Hello?
#450 [10:45] <HelpMe> Umm I have a problem with minecraft
#451 [10:45] <Andrew_> Hello i keep getting this error with my server io.netty.channel.abstractchannel$annotatedconnectexception
#452 [10:45] <Ellupellu25> i changed my password and tried again but it didnt work
#453 [10:46] <Ellupellu25> + Im logged in minecraft.net
#454 [10:46] <HelpMe> wait who is admin?
#455 [10:46] * Andrew_ [webchat@76-202-65-88.lightspeed.brbnca.sbcglobal.net] has quit. (Client Quit)
#456 [10:46] <HelpMe> hello?
#457 [10:47] * HelpMe [webchat@ip70-187-56-231.pn.at.cox.net] has quit. (Client Quit)
#458 [10:51] <Ellupellu25> no problems anymore, it now works!
#459 [10:57] * Kaiden [webchat@adf4d956.setaptr.net] has joined #minecrafthelp
#460 [10:57] * Kaiden [webchat@adf4d956.setaptr.net] has quit. (Network ban)
#461 [11:03] * KomtanSaLih [webchat@78.165.54.168.dynamic.ttnet.com.tr] has joined #minecrafthelp
#462 [11:03] <KomtanSaLih> hey
#463 [11:03] <KomtanSaLih> minecrafthelp
#464 [11:03] <KomtanSaLih> !minecrafthelp
#465 [11:03] <KomtanSaLih> #minecrafthelp!
#466 [11:03] <KomtanSaLih> I cant remember Security Questions
#467 [11:04] <KomtanSaLih> and my email change
#468 [11:04] <KomtanSaLih> is back ?
#469 [11:05] <KomtanSaLih> I cant remember questions and I change email :/
#470 [11:07] * YH [webchat@c83-249-29-211.bredband.comhem.se] has joined #minecrafthelp
#471 [11:07] <YH> hello
#472 [11:08] <YH> My account was stolen
#473 [11:08] <YH> and I got a dispute link but I think its too late now
#474 [11:09] <KomtanSaLih> I cant remember questions and I change email :/
#475 [11:28] * Seb [webchat@lfbn-1-617-151.w86-246.abo.wanadoo.fr] has joined #minecrafthelp
#476 [11:30] <Seb> Hi! I'm new to minecraft...I just downloaded V1.9 on my windows 10 PC for my daughter as she wants to play Pixelmon mode...But I have difficulties to add this mode to this minecraft version...can someone help? Big up in advance, Seb
#477 [11:34] * MINECRAFT [webchat@roy38-1-78-212-223-95.fbx.proxad.net] has joined #minecrafthelp
#478 [11:34] * alcemy2 [webchat@static.kpn.net] has joined #minecrafthelp
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#481 [11:35] <alcemy2> Hello everyone, I cant remember with what e-mail I registered, is there any way to find out with what e-mail I registered?
#482 [11:35] <MINECRAFT> I CANT LOG IN TO THE WORLD
#483 [11:35] * MINECRAFT is now known as Guest61896
#484 [11:36] * Guest61896 [webchat@roy38-1-78-212-223-95.fbx.proxad.net] has quit. (Client Quit)
#485 [11:41] * Benzix [webchat@cpc93782-hari17-2-0-cust1366.20-2.cable.virginm.net] has joined #minecrafthelp
#486 [11:41] <Benzix> hey yall
#487 [11:41] <Benzix> anyone online?
#488 [11:41] <Benzix> ?
#489 [11:42] * Benzix [webchat@cpc93782-hari17-2-0-cust1366.20-2.cable.virginm.net] has quit. (Client Quit)
#490 [11:43] * Gamer_867yT [webchat@223.119.62.94.rev.vodafone.pt] has joined #minecrafthelp
#491 [11:43] <Gamer_867yT> I deleted my email and I can not enter
#492 [11:45] <Gamer_867yT> SOMEONE THERE
#493 [11:45] <Gamer_867yT> I deleted my email and I can not ente
#494 [11:45] <Gamer_867yT> I deleted my email and I can not ente
#495 [11:45] <Gamer_867yT> I deleted my email and I can not ente
#496 [11:45] <Gamer_867yT> I deleted my email and I can not ente
#497 [11:45] * Absol kicked Gamer_867yT from #minecrafthelp (Reason: amer_867yT :Stop spamming)
#498 [11:45] * phil [webchat@191.33.239.73.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#499 [11:46] <phil> hello, i've been having some issues with receiving mojang emails
#500 [11:46] <phil> could somebody help me pls?
#501 [11:48] <alcemy2> phil, srry I cant help you
#502 [11:48] <phil> well, is there someone who can?
#503 [11:48] * Ducbob_ [webchat@cpc97106-uddi28-2-0-cust43.20-3.cable.virginm.net] has joined #minecrafthelp
#504 [11:49] <Ducbob_> io.netty.channel.abstractchannel$annotatedconnectexception: connection refused: no further information does anyone know a fix for this?
#505 [11:51] <Galaxy_2Alex> phil, How long have you been waiting for the email
#506 [11:52] <phil> i don't receive any emails thats the problem
#507 [11:52] <phil> and i needed the verfication code to confirm my account...
#508 [11:52] <Galaxy_2Alex> phil, Any emails from anyone?
#509 [11:53] <Galaxy_2Alex> alcemy2, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#510 [11:53] <Galaxy_2Alex> ??> alcemy2 account/trans-id
#511 [11:53] <Absol> alcemy2: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#512 [11:53] <Galaxy_2Alex> ??> alcemy2 account/send-email
#513 [11:53] <Absol> alcemy2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#514 [11:53] <Absol> alcemy2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#515 [11:53] <Galaxy_2Alex> Ducbob_, Does it only hapen on one specific server or all servers? Try at least three or four please.
#516 [11:54] <phil> i will
#517 [11:54] <Galaxy_2Alex> phil, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#518 [11:54] <phil> oh sorrry
#519 [11:56] <Ducbob_> Just that one specific server
#520 [11:56] <Galaxy_2Alex> Ducbob_, Contact the server owner about this issue, it's most likely caused by one of the modification he is using.
#521 [11:57] <phil> i don't have any transactions id what should i do?
#522 [11:57] <Galaxy_2Alex> phil, Have you tried checking the spam folders?
#523 [11:57] <phil> yes
#524 [11:57] <phil> and got nothing
#525 [11:58] <Galaxy_2Alex> phil, Also, have you tried to contact your email provider? They might be blocking the emails from Mojang.
#526 [11:59] <phil> you mean contact microsoft?
#527 [12:00] <Galaxy_2Alex> phil, Yes, if they are the ones providing you with your email address.
#528 [12:00] <phil> ok i'll see if that works
#529 [12:01] * Gabriel [webchat@89.42.113.64] has joined #minecrafthelp
#530 [12:01] <Gabriel> helo
#531 [12:02] <Galaxy_2Alex> Gabriel, Hello
#532 [12:02] <Galaxy_2Alex> Gabriel, Hello
#533 [12:02] * Gabriel [webchat@89.42.113.64] has left #minecrafthelp
#534 [12:02] * Eric [webchat@162-231-182-213.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#535 [12:03] <Eric> Hello
#536 [12:03] <Galaxy_2Alex> Eric, Hello
#537 [12:03] * alcemy2 [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#538 [12:05] <Eric> Just wondering if it's a common issue, I decided to upgrade to Windows 10 and I found out that I received a win10 minecraft gift code cause I bought it way back in the day..... well... it says the key was already redeemed , but it's definitely not on my account.....
#539 [12:07] <Eric> was really the only reason I upgraded to 10 was to play on a realm since I can't find a good one on the old version at all
#540 [12:07] <Galaxy_2Alex> Eric, Maybe you redeemed it on a different Microsoft Account?
#541 [12:18] * Seb [webchat@lfbn-1-617-151.w86-246.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#542 [12:24] * David8 [webchat@p57870535.dip0.t-ipconnect.de] has joined #minecrafthelp
#543 [12:24] * LOL_PUMP [webchat@5469D169.cm-12-2d.dynamic.ziggo.nl] has joined #minecrafthelp
#544 [12:24] <David8> hey, i made a minecraft account some times ago, but i forgot the email. waht can i do?
#545 [12:25] <LOL_PUMP> Hey i got the io.netty.channel.abstractchannel$annotatedconnectexception issue
#546 [12:25] <LOL_PUMP> what do i do?
#547 [12:25] <Galaxy_2Alex> David8, Do you remember approximately when the account was created?
#548 [12:26] <David8> 5 months
#549 [12:26] <David8> ca
#550 [12:26] <Galaxy_2Alex> LOL_PUMP, Does it only occur on one specific server or all servers? Make sure you try three or four servers.
#551 [12:26] <LOL_PUMP> okay will do
#552 [12:28] * David8 [webchat@p57870535.dip0.t-ipconnect.de] has quit. (Client Quit)
#553 [12:28] * Voidscraft [webchat@p57870535.dip0.t-ipconnect.de] has joined #minecrafthelp
#554 [12:28] <Voidscraft> hey i forgot the email adress, but still know the username and passwort, what can i do?
#555 [12:28] <Galaxy_2Alex> Voidscraft, Please refer to this page, especially the last two paragraphs: https://help.mojang.com/customer/portal/articles/901432
#556 [12:29] <LOL_PUMP> I tried 4 servers
#557 [12:29] <LOL_PUMP> mc-mega, hypixel, cubecraft and mineplex
#558 [12:31] * mcgamer [webchat@85-220-16-56.dsl.dynamic.simnet.is] has joined #minecrafthelp
#559 [12:31] <Galaxy_2Alex> LOL_PUMP, And all of them don't work?
#560 [12:31] <LOL_PUMP> yeah
#561 [12:32] <LOL_PUMP> i couldnt be asked to wait till the error showed for all 4
#562 [12:32] <LOL_PUMP> but it shows for hypixel and mcmega
#563 [12:32] <Galaxy_2Alex> ??> LOL_PUMP tools/hjt
#564 [12:32] <Absol> LOL_PUMP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#565 [12:32] <Absol> LOL_PUMP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#566 [12:34] * Voidscraft [webchat@p57870535.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#567 [12:35] <LOL_PUMP> https://paste.ubuntu.com/p/CtwhngjjDV/
#568 [12:39] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#569 [12:39] <Galaxy_2Alex> LOL_PUMP, Sophos may be blocking the connection to the server, make sure it's not blocking Minecraft and Java
#570 [12:39] * LOL_PUMP [webchat@5469D169.cm-12-2d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
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#576 [12:43] <km> I have mincraft already, but i cant play it. And i dont want to buy it again because i just bought a $230 computer and dont have any money left
#577 [12:44] <Galaxy_2Alex> km, If you have bought the Java Edition in the paste, just use the same login data you used when you first created the account.
#578 [12:44] <Galaxy_2Alex> km, The game is bound to the account.
#579 [12:44] * elZACKE [webchat@181.48.228.60] has joined #minecrafthelp
#580 [12:45] <km> alright ill try that brb
#581 [12:45] * elZACKE [webchat@181.48.228.60] has quit. (Client Quit)
#582 [12:46] <km> it has not worked
#583 [12:46] <Galaxy_2Alex> km, Does it only allow you to play the demo?
#584 [12:47] <km> its not allowing anything, it is just taking me to the microsoft store, and promting me to buy it
#585 [12:48] <Galaxy_2Alex> km, Oh, did you buy the Windows 10 Edition or the Java Editon originally?
#586 [12:48] <km> java, different divice
#587 [12:49] <Galaxy_2Alex> km, Make sure you download the game from here: https://www.minecraft.net/en-us/download/
#588 [12:49] * elZacke [webchat@181.48.228.60] has joined #minecrafthelp
#589 [12:49] <elZacke> help
#590 [12:49] <Galaxy_2Alex> elZacke, How can we help?
#591 [12:50] <elZacke> it dosent have password
#592 [12:50] <Galaxy_2Alex> elZacke, Try to be a bit more specific please.
#593 [12:51] <elZacke> this is my first time i an i cant log in
#594 [12:51] <Galaxy_2Alex> elZacke, How many times have you tried to log in?
#595 [12:51] <elZacke> 2
#596 [12:51] <Galaxy_2Alex> ??> elZacke login/throttle
#597 [12:51] <Absol> elZacke: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#598 [12:51] <Absol> elZacke: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#599 [12:52] <Galaxy_2Alex> elZacke, Make sure you wait an hour without any login attempt before resetting your password.
#600 [12:53] <km> Galaxy_2Alex it appears to be working so far. ill let you know how the rest goes
#601 [12:54] <elZacke> thx
#602 [12:56] * Atmanix [webchat@68-191-148-112.dhcp.dlth.mn.charter.com] has joined #minecrafthelp
#603 [12:58] <Atmanix> I'm trying to download the Norse Mythology Mash-Up from the store. When I click the "Get this item" button it sends me to a blank page. Looking at the URL I assume it's supposed to be launching something but it doesn't. I have my ad-blocker turned off so I don't think it's me blocking anything. This is my first time trying to download something for
#604 [12:58] <Atmanix> the Java version. I have the PS4 version with this same texture pack and I just downloaded it in game there so I'm little confused.
#605 [12:59] <mattym> Atmanix, Java Edition does not have any of the official Mash-Up packs.
#606 [13:00] * elZacke [webchat@181.48.228.60] has joined #minecrafthelp
#607 [13:00] <Atmanix> Oh...I guess that would explain it then.
#608 [13:00] <elZacke> First all Vien then I appear to play disappears and I put error
#609 [13:01] <elZacke> can you help me ples
#610 [13:02] * Atmanix [webchat@68-191-148-112.dhcp.dlth.mn.charter.com] has quit. (Quit: webchat.esper.net)
#611 [13:02] <elZacke> help
#612 [13:02] <elZacke> e
#613 [13:02] <mattym> elZacke, Do as you were already told.
#614 [13:02] <elZacke> =(
#615 [13:03] <elZacke> YOU DIDENT EXPLANET WELL
#616 [13:03] <elZacke> i YOUST WANT TO PLAY
#617 [13:03] <elZacke> HELP ME PLES GOSH
#618 [13:04] <elZacke> YOUR MEAN PEAPOL
#619 [13:04] <mattym> !ban elZacke
#620 [13:04] * Absol kicked elZacke from #minecrafthelp (Reason: lZacke :You have been removed from this channel)
#621 [13:08] <km> Galaxy_2Alex its only letting me play demo
#622 [13:12] * Blightwingz [webchat@72.46.157.3] has joined #minecrafthelp
#623 [13:15] <Blightwingz> Hello, I've had this issue with my Launcher, the MC official site and the Mojang site. In the launcher it states that I could not connect to the server. I tried logging in the Sites, and they give me error 403 pages. I can't even reset my password. I went looking for help and some people told me I had vpns and other programs on so I uninstalled tho
#624 [13:15] <Blightwingz> se, took off the vpns and the proxys but the launcher itself still does not let me connect to the server. Is there a possible fix to this?
#625 [13:15] <mattym> ??> Blightwingz tools/hjt
#626 [13:15] <Absol> Blightwingz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#627 [13:15] <Absol> Blightwingz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#628 [13:15] * km [webchat@c-68-83-254-3.hsd1.pa.comcast.net] has joined #minecrafthelp
#629 [13:16] <km> i have mincraft but im only allowed to play the demo
#630 [13:16] <mattym> km, Make sure you are logging into the correct account.
#631 [13:17] <km> i am, i checked
#632 [13:17] <Blightwingz> Want me to send it through DMs or through here?
#633 [13:17] <mattym> Blightwingz, Here
#634 [13:17] <Blightwingz> https://paste.ubuntu.com/p/NSCkJF7nxR/
#635 [13:17] <mattym> km, If it shows only the Demo, then its not.
#636 [13:17] <km> oh okay
#637 [13:17] <km> thanks
#638 [13:18] <mattym> Blightwingz, There is still a proxy setting on your system.
#639 [13:18] * Ducbob_ [webchat@cpc97106-uddi28-2-0-cust43.20-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#640 [13:18] * km [webchat@c-68-83-254-3.hsd1.pa.comcast.net] has quit. (Client Quit)
#641 [13:18] <Blightwingz> That should be the address its registering but when I go to window settings all the proxys are off. Even when I manually delete the proxy address it still reappears.
#642 [13:19] <mattym> Blightwingz, Try removing it, then restarting the computer.
#643 [13:20] <Blightwingz> Okay.
#644 [13:20] <mattym> Blightwingz, Make sure everything else running is closed before you remove it.
#645 [13:20] <Blightwingz> ok
#646 [13:20] * Blightwingz [webchat@72.46.157.3] has quit. (Quit: webchat.esper.net)
#647 [13:29] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 180 seconds)
#648 [13:35] * Blightwingz [webchat@72.46.157.3] has joined #minecrafthelp
#649 [13:36] <Blightwingz> I'm back, I took the address off and restarted but when I went back to the proxy settings it was there again.
#650 [13:36] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#651 [13:40] <mattym> Blightwingz, You will need to check if you a program or software that is setting it.
#652 [13:45] * sqadsf [webchat@cpc148070-lewi21-2-0-cust590.2-4.cable.virginm.net] has joined #minecrafthelp
#653 [13:47] <sqadsf> I'm getting an .netty.channel.abstractchannel$annotatedconnectexception error when trying to join a friend's server. We've both made sure that Windows Defender is allowing the Java client,
#654 [13:51] <Galaxy_2Alex> sqadsf, Does it only occur on one server, or all of them? Please try at least three or four server.
#655 [13:54] <sqadsf> Only on this server, thank you for answering
#656 [13:54] <sqadsf> I've tried about 5 other servers that are working fine
#657 [13:55] <Galaxy_2Alex> sqadsf, Make sure your friend correctly set up the server.
#658 [13:55] <sqadsf> He's 100% sure he did it correctly
#659 [13:56] <Galaxy_2Alex> sqadsf, Can other people connect?
#660 [13:57] <sqadsf> He can, but we haven't had anyone else try
#661 [13:58] <Galaxy_2Alex> sqadsf, Could you please send me the IP in a PM? just do /msg Galaxy_2Alex IP
#662 [13:58] <Galaxy_2Alex> sqadsf, I won't join, I can just quickly check whether or not it is a valid server.
#663 [13:58] <sqadsf> Sure its 192.168.1.188
#664 [14:02] <tyteen4a03> sqadsf: that's a private IP
#665 [14:02] <tyteen4a03> sqadsf: you need to ask your friend what the public IP of their server is
#666 [14:03] <sqadsf> Apparently its 86.165.67.161
#667 [14:04] <tyteen4a03> sqadsf: 86.165.67.161:25565 doesn't connect
#668 [14:04] * bleachboy [webchat@ip72-209-155-1.ks.ks.cox.net] has joined #minecrafthelp
#669 [14:06] <sqadsf> Where does the 25565 come from?
#670 [14:06] <bleachboy> my minecraft is crashing on startup every time i open it, i am occasionally able to get past the introduction screen that says "mojang" and when i am able to, it crashes when i try to open a world. What do i do?
#671 [14:06] <sqadsf> Because I think the port is 64122
#672 [14:08] <mattym> sqadsf, If your friend has set a custom port, you need to include it, however even with the one you suggested it is timing out.
#673 [14:08] <mattym> sqadsf, Which means your friend has not properly set up the server.
#674 [14:08] <mattym> ??> bleachboy tools/hjt
#675 [14:08] <Absol> bleachboy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#676 [14:08] <Absol> bleachboy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#677 [14:09] <sqadsf> Ok, is there any easy server fixes that my friend could use?
#678 [14:09] <mattym> ??> sqadsf mp/server-setup
#679 [14:09] <Absol> sqadsf: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#680 [14:09] <sqadsf> Thank all of you for you help
#681 [14:09] * sqadsf [webchat@cpc148070-lewi21-2-0-cust590.2-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#682 [14:12] <bleachboy> here is the link https://paste.ubuntu.com/p/b9wBh7BDbV/
#683 [14:12] <Galaxy_2Alex> ??> bleachboy av/adwcleaner
#684 [14:12] <Absol> bleachboy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#685 [14:12] <Absol> bleachboy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#686 [14:15] * bleachboy [webchat@ip72-209-155-1.ks.ks.cox.net] has joined #minecrafthelp
#687 [14:15] <bleachboy> clean up is done
#688 [14:15] * carrie [webchat@5e088e8e.bb.sky.com] has joined #minecrafthelp
#689 [14:15] <mattym> bleachboy, Try starting the game again. Give it some time to start up.
#690 [14:15] <carrie> ive tried downloading minecraft it wont download
#691 [14:16] * Ryan6 [webchat@035-134-018-190.static.chtrptr.net] has joined #minecrafthelp
#692 [14:16] <mattym> carrie, What happens when you try?
#693 [14:16] * Ryan6 [webchat@035-134-018-190.static.chtrptr.net] has quit. (Client Quit)
#694 [14:16] <bleachboy> it works
#695 [14:16] <bleachboy> thank you so much
#696 [14:17] <carrie> a messaged popped up cannot access the file as its being used by another process
#697 [14:17] <mattym> ??> carrie tools/hjt
#698 [14:17] <Absol> carrie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#699 [14:17] <Absol> carrie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#700 [14:18] <carrie> i want my money back
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#704 [14:21] * mupet010 [webchat@89-70-208-203.dynamic.chello.pl] has joined #minecrafthelp
#705 [14:22] <mupet010> Hi. I have problem with login into the game. I haven't been palying for a long time and my old passes doesn't work. Wat to do?
#706 [14:23] <Galaxy_2Alex> ??> mupet010 login/throttle
#707 [14:23] <Absol> mupet010: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#708 [14:23] <Absol> mupet010: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#709 [14:25] <mupet010> I have tried changing my password but I haven't recieved any email. Maybe problem lays in the fact that i whave bought this game about 7 years ago.
#710 [14:26] <Galaxy_2Alex> mupet010, Are you sure you are using the correct email address?
#711 [14:27] <mupet010> Yes, I'm sure
#712 [14:29] <Galaxy_2Alex> mupet010, What is the account username?
#713 [14:30] * Lutzee [~ltuzee@iss.lutzee.net] has joined #minecrafthelp
#714 [14:32] <mupet010> mupet010
#715 [14:33] <Galaxy_2Alex> mupet010, Make sure you use your Username to log in, not your email address.
#716 [14:33] <Galaxy_2Alex> mupet010, And I do wholeheartedly recommend to migrate your account.
#717 [14:34] <mupet010> I'll try
#718 [14:35] <mupet010> when I'll be able to login to my account
#719 [14:36] <Galaxy_2Alex> mupet010, Wait an hour, then try to log in with your username and the password.
#720 [14:37] <mupet010> ok thanks. I'll try
#721 [14:37] * Blightwingz [webchat@72.46.157.3] has quit. (Quit: webchat.esper.net)
#722 [14:38] * mupet010 [webchat@89-70-208-203.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#723 [14:39] * GoldenFreddyGamer [webchat@47-217-1-35.enidcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#724 [14:40] <GoldenFreddyGamer> Hi new install of game. I am unable to connect to the multiplayer function. Do you need a realm for multiplayer or am I able to just explore?
#725 [14:41] <Galaxy_2Alex> GoldenFreddyGamer, On which device are you playing the game?
#726 [14:41] <GoldenFreddyGamer> laptop windows 10
#727 [14:42] <Galaxy_2Alex> GoldenFreddyGamer, And are you using the Java Edition, or the Edition from the Microsoft Store
#728 [14:42] <GoldenFreddyGamer> Java I believe
#729 [14:42] <GoldenFreddyGamer> yes Java
#730 [14:43] <Galaxy_2Alex> GoldenFreddyGamer, There are many servers for the Java Edition, however, there is no integrated server list. You will have to use third party lists, just google "Minecraft Server List".
#731 [14:43] <GoldenFreddyGamer> ok
#732 [14:43] <Galaxy_2Alex> GoldenFreddyGamer, If you want your own server, Realms is an option, but there are other server hosts out there, again easily findable with Google.
#733 [14:44] <GoldenFreddyGamer> thank you
#734 [14:44] <GoldenFreddyGamer> thank you
#735 [14:44] * GoldenFreddyGamer [webchat@47-217-1-35.enidcmtk01.res.dyn.suddenlink.net] has left #minecrafthelp
#736 [14:56] * Dargiadragon [webchat@173-25-8-35.client.mchsi.com] has joined #minecrafthelp
#737 [14:56] <Dargiadragon> Can anyone help me with migrating my account?
#738 [14:57] <Galaxy_2Alex> Dargiadragon, Any specific issue you are running into?
#739 [14:58] <Dargiadragon> I know my old account name and the old email I made the account with but I'm unable to get any password reset with the emails.
#740 [14:58] <Galaxy_2Alex> Dargiadragon, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#741 [14:59] <Galaxy_2Alex> ??> Dargiadragon account/trans-id
#742 [14:59] <Absol> Dargiadragon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#743 [14:59] <Galaxy_2Alex> ??> Dargiadragon account/send-email
#744 [14:59] <Absol> Dargiadragon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#745 [14:59] <Absol> Dargiadragon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#746 [14:59] <Galaxy_2Alex> Dargiadragon, If you do not know your transaction ID, contact them anyway, and explain your situation.
#747 [14:59] <Dargiadragon> I have my transaction Id already.
#748 [15:00] <Galaxy_2Alex> Dargiadragon, Perfect, contact Mojang in that case, they will be able to assist you with the migration.
#749 [15:00] <Dargiadragon> It's just gonna take a while?
#750 [15:01] <Galaxy_2Alex> Dargiadragon, Unfortunately, yes.
#751 [15:01] <Dargiadragon> I sent an email yesterday about it. It's just extremely odd that none of my emails have gotten a forgot password email whatsoever
#752 [15:02] <Galaxy_2Alex> Dargiadragon, It seems to be a common issue unfortunately.
#753 [15:02] <Dargiadragon> That the forgot password does not send an actual link to the old email?
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#755 [15:13] * Friction [webchat@96-41-99-116.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#756 [15:13] <Friction> Hey
#757 [15:15] * SrKmuvit [webchat@bd788d58.virtua.com.br] has joined #minecrafthelp
#758 [15:15] <Friction> So my Minecraft account named Friction was hacked and migrated to a different email
#759 [15:15] <SrKmuvit> hi everyone!
#760 [15:15] * tom [webchat@194-223-23-146.tpgi.com.au] has joined #minecrafthelp
#761 [15:15] <tom> Hello
#762 [15:15] <Friction> Hi
#763 [15:15] <Friction> Can you guys help me?
#764 [15:15] <mattym> ??> Friction account/send-email
#765 [15:15] <Absol> Friction: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#766 [15:15] <Absol> Friction: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#767 [15:15] <SrKmuvit> im witnessing a problem
#768 [15:16] <Friction> ok
#769 [15:16] * tom [webchat@194-223-23-146.tpgi.com.au] has quit. (Client Quit)
#770 [15:16] * odawg001 [webchat@c-71-233-183-76.hsd1.ma.comcast.net] has joined #minecrafthelp
#771 [15:16] <Galaxy_2Alex> SrKmuvit, What problem?
#772 [15:16] <odawg001> Hi
#773 [15:16] <Friction> Um
#774 [15:16] <SrKmuvit> first the minecraft.net dont login into any account
#775 [15:16] <Friction> Absol what if I dont have any of those?
#776 [15:16] <odawg001> io.netty.channel.abstractchannel$annotatedconnectexception i got this today what d oi do?
#777 [15:16] <SrKmuvit> ive tryed many other browsers but nothing helped
#778 [15:16] <Galaxy_2Alex> ??> SrKmuvit login/throttle
#779 [15:16] <Absol> SrKmuvit: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#780 [15:16] <Absol> SrKmuvit: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#781 [15:17] <odawg001> io.netty.channel.abstractchannel$annotatedconnectexception
#782 [15:17] <odawg001> what do i do?
#783 [15:17] <Galaxy_2Alex> odawg001, Does it only occur on one server, or all of them? Please try at least three or four server.
#784 [15:17] <SrKmuvit> i click to login and
#785 [15:17] <odawg001> one
#786 [15:17] * Dargiadragon [webchat@173-25-8-35.client.mchsi.com] has joined #minecrafthelp
#787 [15:17] <odawg001> my friends server
#788 [15:17] <Galaxy_2Alex> SrKmuvit, Please read what Absol told you.
#789 [15:17] <SrKmuvit> yes @Absol but i can enter my account on my smartphone
#790 [15:17] <Friction> Absol
#791 [15:17] <Galaxy_2Alex> Friction, Contact them nonetheless, make sure you explain your situation.
#792 [15:17] <SrKmuvit> but not on my computer
#793 [15:18] <SrKmuvit> only on minecraft.net
#794 [15:18] <Friction> Oh, I have but its been almost a month and I got no reply
#795 [15:18] <Friction> Thats why im here
#796 [15:18] <Galaxy_2Alex> ??> SrKmuvit tools/hjt
#797 [15:18] <SrKmuvit> in the mojang website i can login perfectly
#798 [15:18] <Absol> SrKmuvit: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#799 [15:18] <Absol> SrKmuvit: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#800 [15:18] <odawg001> Galaxy_2Alex Only one me and my friends server
#801 [15:18] * CandyPlayBr [webchat@187.112.214.5.static.host.gvt.net.br] has joined #minecrafthelp
#802 [15:18] <mattym> Friction, Wait till they reply.
#803 [15:18] <Galaxy_2Alex> Friction, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#804 [15:18] <SrKmuvit> ok
#805 [15:18] <SrKmuvit> i will try
#806 [15:18] <SrKmuvit> i will try
#807 [15:18] * CandyPlayBr [webchat@187.112.214.5.static.host.gvt.net.br] has left #minecrafthelp
#808 [15:18] <Dargiadragon> Hey how often does the account migration not send a password reset to the old account email?
#809 [15:19] <SrKmuvit> thanks Absol\
#810 [15:19] <Friction> ok
#811 [15:19] <Galaxy_2Alex> odawg001, Make sure the server is set up correctly/
#812 [15:19] * odawg001 [webchat@c-71-233-183-76.hsd1.ma.comcast.net] has quit. (Client Quit)
#813 [15:19] <Galaxy_2Alex> Dargiadragon, We don't have any specific data about that.
#814 [15:19] <Friction> Um
#815 [15:19] <Friction> Ok
#816 [15:19] <SrKmuvit> what do i click on the program @Absol ?
#817 [15:19] <Friction> it says they are looking at cases from Feb 13'th and I sent mine febuary 11'th
#818 [15:20] <Galaxy_2Alex> SrKmuvit, There are mutliple lines to the instructions. Keep reading.
#819 [15:20] <Dargiadragon> Because I'm trying to migrate but the password reset doesn't send to any account whatsoeber.
#820 [15:20] <SrKmuvit> oh sorry
#821 [15:20] <Galaxy_2Alex> Friction, Please just wait, they will respond.
#822 [15:20] <Friction> Im worried they might have not noticed mine
#823 [15:21] <Galaxy_2Alex> Dargiadragon, Contact Mojang, and wait until they reply.
#824 [15:21] <Friction> since it says they are looking at further ahead dates and I sent one Febuary the 11'th
#825 [15:21] * Dargiadragon [webchat@173-25-8-35.client.mchsi.com] has quit. (Client Quit)
#826 [15:21] <SrKmuvit> @Absol @Galaxy_2Alex heres the link: https://paste.ubuntu.com/p/djQ4kNQXjK/
#827 [15:22] <Galaxy_2Alex> sigh
#828 [15:22] <SrKmuvit> what happened?
#829 [15:22] <Galaxy_2Alex> SrKmuvit, Have you ever heard of McLeaks?
#830 [15:23] <SrKmuvit> I think so
#831 [15:23] <SrKmuvit> not sure
#832 [15:23] <Galaxy_2Alex> SrKmuvit, Do you know what it does?
#833 [15:23] <SrKmuvit> nope
#834 [15:23] <SrKmuvit> have no idea
#835 [15:23] <Galaxy_2Alex> SrKmuvit, You have it installed on your computer, and it is messing with your connections.
#836 [15:23] <SrKmuvit> oh fu..
#837 [15:23] <Galaxy_2Alex> SrKmuvit, Please keep in mind that using such tools can get you indefinitely banned.
#838 [15:23] <Galaxy_2Alex> SrKmuvit, To fix it, do the following:
#839 [15:23] <Galaxy_2Alex> ??> SrKmuvit win/hosts/edit
#840 [15:23] <Absol> SrKmuvit: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#841 [15:23] <Absol> SrKmuvit: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#842 [15:24] <SrKmuvit> ok
#843 [15:24] <SrKmuvit> thanks!
#844 [15:24] <Galaxy_2Alex> SrKmuvit, Once the notepad is open with that text, remove the lines mentioning "mojang" completely, and save the file.
#845 [15:24] <Galaxy_2Alex> SrKmuvit, That will immedtiately fix your problem
#846 [15:26] <Friction> Oh
#847 [15:26] <Friction> They actually did respond
#848 [15:26] <Friction> Saying that I cant get it back
#849 [15:27] <Galaxy_2Alex> Friction, That is unfortunate.
#850 [15:27] <SrKmuvit> wait im kinda confusedf
#851 [15:27] <Friction> UGhhh
#852 [15:27] <Friction> fml
#853 [15:27] <SrKmuvit> theres 2 lines:
#854 [15:27] <SrKmuvit> 94.23.155.247 authserver.mojang.com
#855 [15:27] <SrKmuvit> 94.23.155.247 sessionserver.mojang.com
#856 [15:28] <SrKmuvit> so i remove the mojang between them?
#857 [15:28] <Galaxy_2Alex> SrKmuvit, No, remove the whole lines
#858 [15:28] * Friction [webchat@96-41-99-116.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#859 [15:28] <SrKmuvit> oh ok
#860 [15:28] <Galaxy_2Alex> SrKmuvit, In your case, just remove everything in the file.
#861 [15:29] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 183 seconds)
#862 [15:29] * croissantboi [webchat@524A493B.cm-4-3b.dynamic.ziggo.nl] has joined #minecrafthelp
#863 [15:29] <SrKmuvit> ok, done
#864 [15:29] <croissantboi> hii guys
#865 [15:29] <SrKmuvit> now i try to login?
#866 [15:29] <Galaxy_2Alex> SrKmuvit, Have fun with Minecraft.
#867 [15:29] <croissantboi> i have a problem with loging in
#868 [15:29] <Galaxy_2Alex> croissantboi, What problem?
#869 [15:30] <croissantboi> oh excuse me, downloading the game. everytime i try to download it i get this message: Foutgegevens: Request error -107: ERR_SSL_PROTOCOL_ERROR
#870 [15:31] <Galaxy_2Alex> oh, my bad
#871 [15:31] <Galaxy_2Alex> croissantboi, what operating system are you using?
#872 [15:31] <croissantboi> i have windows 8
#873 [15:32] <Galaxy_2Alex> croissantboi, Does the error happen on the launcher or the website?
#874 [15:32] <croissantboi> on the minecraft launcher
#875 [15:33] <Galaxy_2Alex> ??> croissantboi tools/hjt
#876 [15:33] <Absol> croissantboi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#877 [15:33] <Absol> croissantboi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#878 [15:34] <SrKmuvit> @Galaxy_2Alex So much thank you! Hope you have a great day and a nice weekend! <3
#879 [15:34] <Galaxy_2Alex> SrKmuvit, You're welcome, have a nice day too.
#880 [15:35] <croissantboi> oh okay ill be right back
#881 [15:35] <SrKmuvit> Bye! See ya!
#882 [15:36] <croissantboi> this is the link: https://paste.ubuntu.com/p/ZGtcMS2ZhM/
#883 [15:38] <croissantboi> that is what appeared in "notepad"
#884 [15:38] <Galaxy_2Alex> croissantboi, AVG may be causing the issue, make sure Minecraft and Java is allowed through it - if that doesn't work, try temporarily disabling it, if that doesn't do anything, try temporarily uninstalling it to see if it fixes the issue
#885 [15:39] <croissantboi> ohh okay i'll give it a try, thanks! i'll let you know
#886 [15:41] <Galaxy_2Alex> I'll be off now.
#887 [15:49] * SpuderManFromDk [webchat@176-23-58-232-cable.dk.customer.tdc.net] has joined #minecrafthelp
#888 [15:49] <SpuderManFromDk> i cant play mincraft
#889 [15:50] <SpuderManFromDk> it crash every time i open it
#890 [15:50] * Tiplane [webchat@gen21-2-78-215-193-95.fbx.proxad.net] has joined #minecrafthelp
#891 [15:51] <SpuderManFromDk> ?
#892 [15:51] <SpuderManFromDk> ?
#893 [15:51] * Tiplane [webchat@gen21-2-78-215-193-95.fbx.proxad.net] has left #minecrafthelp
#894 [15:52] * SpuderManFromDk [webchat@176-23-58-232-cable.dk.customer.tdc.net] has quit. (Client Quit)
#895 [15:57] * Toggle [webchat@208-38-246-62.wsfdindl.metronetinc.net] has joined #minecrafthelp
#896 [15:58] <Toggle> When I try and finish my payment it tells me my credit card info. is wrong or there was an error. Now, I've got enough for it AND the info I've typed in 5 times is correct but It still tells me to check it
#897 [15:59] <Toggle> I've also tried paypal but it STILL tells me to check my credit card info as if paypal needs it for the website
#898 [16:00] <mattym> Toggle, Call your bank or card provider, and tell them you need to make an International Transaction/Purchase.
#899 [16:01] <Toggle> I've made several through websites for clothing and other things, this is no different. There is no way it's my bank preventing me from doing this. I think it's the Website itself
#900 [16:03] <mattym> Toggle, Call the bank and make sure.
#901 [16:04] <Toggle> Alright
#902 [16:04] * Toggle [webchat@208-38-246-62.wsfdindl.metronetinc.net] has quit. (Quit: webchat.esper.net)
#903 [16:08] * Aidan [webchat@mobile-107-77-200-224.mobile.att.net] has joined #minecrafthelp
#904 [16:09] <Aidan> +Unable to save download. jopt-simple-4.5.jar
#905 [16:09] <Aidan> +Name: jopt-simple-4.5.jar
#906 [16:10] <Aidan> +URL: https://libraries.minecraft.net/net/sf/jopt-simple/jopt-simple/4.5/jopt-simple-4.5.jar
#907 [16:10] <Aidan> +Error details: Attempting to move successful download to C:\Users\aidan\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar
#908 [16:11] * Aidan [webchat@mobile-107-77-200-224.mobile.att.net] has quit. (Client Quit)
#909 [16:13] * Kudzik21 [webchat@srv136.exnor.eu] has joined #minecrafthelp
#910 [16:13] <Kudzik21> hello
#911 [16:13] <Kudzik21> Do you know where I can find Gamertag on pc?
#912 [16:14] * mupet010 [webchat@89-70-208-203.dynamic.chello.pl] has joined #minecrafthelp
#913 [16:14] * Dev0mar [webchat@165.16.34.127] has joined #minecrafthelp
#914 [16:14] <Kudzik21> I want to play crossplatform with nintendo switch
#915 [16:14] <Kudzik21> and I can not find it
#916 [16:15] <mattym> Kudzik21, Are you using the Windows 10 Edition?
#917 [16:16] <Kudzik21> yes I am
#918 [16:16] <Dev0mar> Hey there, I run a spigot server though some users and myself have been having issues connecting with the error: [io.netty.channel.abstractchannel$AnnotatedConnectException: Connection refused: no further information]
#919 [16:16] * meduimdock [webchat@c-73-20-75-50.hsd1.ut.comcast.net] has joined #minecrafthelp
#920 [16:16] <Dev0mar> not all players have this issue, however
#921 [16:16] * DopeGhoti [quasselcor@vps.dope.ghoti.me] has joined #minecrafthelp
#922 [16:16] <meduimdock> my minecraft doesnt want to load
#923 [16:17] <meduimdock> https://imgur.com/a/OMens5g
#924 [16:17] <meduimdock> it keeps showing that
#925 [16:18] <mattym> Kudzik21, The gamertag should be the username on the Xbox Live/Microsoft account you sign in wiht.
#926 [16:18] <mattym> ??> Dev0mar mods
#927 [16:18] <Absol> Dev0mar: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#928 [16:18] <Absol> Dev0mar: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#929 [16:18] <mattym> ??> meduimdock av/adwcleaner
#930 [16:18] <Absol> meduimdock: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#931 [16:18] <Absol> meduimdock: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#932 [16:18] <mupet010> Hi. I have problem during loging into the game. I'm using my old passes and I can't log in. I can't migrate my account and change my password. What can I do?
#933 [16:19] <Dev0mar> thanks
#934 [16:19] <mattym> ??> mupet010 account/send-email
#935 [16:19] <Absol> mupet010: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#936 [16:19] <Absol> mupet010: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#937 [16:20] * Dev0mar [webchat@165.16.34.127] has quit. (Quit: webchat.esper.net)
#938 [16:20] <mupet010> I don't have this transaction ID I've bought this game like 9 years ago XD
#939 [16:20] <mattym> ??> mupet010 account/trans-id
#940 [16:20] <Absol> mupet010: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#941 [16:21] * meduimdock [webchat@c-73-20-75-50.hsd1.ut.comcast.net] has quit. (Client Quit)
#942 [16:22] <mupet010> I think that I'm not able to recover this ID
#943 [16:23] <mupet010> U know I cant even login on minecraft.net
#944 [16:25] * T [webchat@108-77-84-207.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#945 [16:25] <T> hey
#946 [16:26] * T is now known as Guest11482
#947 [16:26] <Guest11482> hello
#948 [16:26] <Guest11482> I need help
#949 [16:27] * cnug8 [~cnug8@110.sub-97-46-94.myvzw.com] has joined #minecrafthelp
#950 [16:27] * mupet010 [webchat@89-70-208-203.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#951 [16:28] * DarkJWolf [webchat@customer-NAV-238-79.megared.net.mx] has joined #minecrafthelp
#952 [16:29] * DarkJWolf [webchat@customer-NAV-238-79.megared.net.mx] has quit. (Client Quit)
#953 [16:30] * Guest11482 [webchat@108-77-84-207.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#954 [16:35] * meduimdock2 [webchat@c-73-20-75-50.hsd1.ut.comcast.net] has joined #minecrafthelp
#955 [16:35] <meduimdock2> adf
#956 [16:35] <meduimdock2> alright it works
#957 [16:36] <meduimdock2> why was meduimdock banned...
#958 [16:36] <mattym> meduimdock2, The old connection may not have closed
#959 [16:36] <meduimdock2> hm
#960 [16:37] <meduimdock2> minecraft doesnt shows (not responding
#961 [16:37] <meduimdock2> )*
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#963 [16:37] <meduimdock2> and I did the adware thing
#964 [16:37] <mattym> meduimdock2, So its working correct?
#965 [16:38] <meduimdock2> adw? yes...
#966 [16:38] <mattym> meduimdock2, The game?
#967 [16:38] <meduimdock2> nope
#968 [16:38] <meduimdock2> keeps showing
#969 [16:39] <mattym> ??> meduimdock2 tools/hjt
#970 [16:39] <Absol> meduimdock2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#971 [16:39] <Absol> meduimdock2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#972 [16:39] * Daisy [webchat@99-172-47-238.lightspeed.tblltx.sbcglobal.net] has quit. (Client Quit)
#973 [16:41] <meduimdock2> https://paste.ubuntu.com/p/B42bwySk54/
#974 [16:41] <mattym> meduimdock2, Try turning off the overlays in Discord and Overwolf
#975 [16:44] <meduimdock2> i have turned off overlay for discord but not sure for overwolf
#976 [16:44] <mattym> meduimdock2, Try the game, if it still has the issue, just uninstall overwolf
#977 [16:45] <meduimdock2> yeay it works
#978 [16:46] <meduimdock2> tanks
#979 [16:55] * mupet010 [webchat@89-70-208-203.dynamic.chello.pl] has joined #minecrafthelp
#980 [16:56] <mupet010> Hi I have a question. What if the only think that i remember from my old account (it's from 9 years agou)?
#981 [16:56] <mupet010> *ago XDDDD
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#993 [17:17] <MM> Hello, i'm having some trouble with Minecraft on my Mac, every time I click the launcher it bounces on the toolbar as if its going to open but then stops bouncing without opening, clicking on it does nothing. i'm using the latest OS and as far as I know, the latest Minecraft update.
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#995 [17:18] * Proudsinner [webchat@b122f77b.virtua.com.br] has joined #minecrafthelp
#996 [17:18] <Proudsinner> I'm having java errors
#997 [17:18] <Proudsinner> can you help me?
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#1007 [17:53] <Steve> If I buy one of these world packs, can I play with the stuff in my own world or do I always have to load into the premade world? Sorry I'm a returning player from a few years ago
#1008 [17:54] <mattym> Steve, World packs are basically just pre-made, retextured worlds. Some also include additional behaviors. All of which are only usable in those worlds.
#1009 [17:55] <Steve> Gotcha... so there's nothing really like the old-school "mods" available on console? Just the worlds?
#1010 [17:55] <mattym> Steve, Correct.
#1011 [17:55] <Steve> Okay, thanks for the help
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#1013 [18:06] * Euphori [webchat@178-118-133-235.access.telenet.be] has joined #minecrafthelp
#1014 [18:06] <Euphori> Hey ! :)
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#1020 [18:27] <React> Hi, I have an issue where my launcher only has the option to play offline. I am logged in and when i click play it tells me files are missing. Is there a fix for this?
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#1024 [18:33] * ycarobt1234 [webchat@b1c2a2c1.virtua.com.br] has joined #minecrafthelp
#1025 [18:34] <ycarobt1234> help me no login me acoont
#1026 [18:36] * Strelok849 [webchat@npneon0902w-grc-02-70-24-2-18.dsl.bell.ca] has joined #minecrafthelp
#1027 [18:37] <Strelok849> hey im having some issues with my account and would like to report it as stolen/compromised as ive got the emails confirming this is the case. where and how should i go about doing so/
#1028 [18:37] <mattym> ??> Strelok849 account/send-email
#1029 [18:38] <Absol> Strelok849: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1030 [18:38] <Absol> Strelok849: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1031 [18:38] <Strelok849> thankyou
#1032 [18:39] * Strelok849 [webchat@npneon0902w-grc-02-70-24-2-18.dsl.bell.ca] has quit. (Client Quit)
#1033 [18:40] <ycarobt1234> hi help plz
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#1035 [18:40] * Espercorn kicked Webchat458 from #minecrafthelp (Reason: ebchat458 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1036 [18:42] * ohhelppls [webchat@97-120-230-8.ptld.qwest.net] has joined #minecrafthelp
#1037 [18:44] <ycarobt1234> me preferred ycarobt1234
#1038 [18:46] <ohhelppls> I can't sign in to my minecraft launcher or minecraft.net. I signed out for a while and now whenever i try to sign it instantly says could not connect to server. when i try to sign into minecraft.net, I enter in my info, but when i click log in absolutely nothing happens- it doesn't even try to load anything. I checked and it says all the servers a
#1039 [18:46] <ohhelppls> re up, and i can still sign into mojang.com. I tried making a new account, but it still did the same thing
#1040 [18:46] <ycarobt1234> ok
#1041 [18:48] * Epyhne [webchat@CPE64777d6a9cd3-CM64777d6a9cd0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1042 [18:48] <Epyhne> Hello,
#1043 [18:48] <ycarobt1234> me acoont not login
#1044 [18:51] <ycarobt1234> help me plz
#1045 [18:51] <ycarobt1234> :)
#1046 [18:52] <Epyhne> I am unable to click links in chat. In my chat settings web links is set to "on" and prompt on links is also set to "on". I am not sure why they aren't working, if anyone could help me that would be great. Thanks.
#1047 [18:54] <ycarobt1234> boy I girl I can not log in to my account could you help me
#1048 [18:55] <ycarobt1234> I'm watching you website, I'm trying to log in and I can not
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#1050 [18:58] <ycarobt1234> help me
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#1055 [19:17] * Chaotic1999 [webchat@47-209-3-156.mmlkcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1056 [19:18] <russw> My family server recently got griefed (np due to backups), even though enforce-whitelist=true in my server.properties file.
#1057 [19:18] <russw> Looking into it, I see that there is a white-list option available as well, although my server.properties file does not have a stub for it.
#1058 [19:18] <russw> What is the difference? Do I need both?
#1059 [19:19] <mattym> russw, Are you running a completely vanilla server setup?
#1060 [19:19] <Chaotic1999> Hey guys I'm having trouble updating the latest release. It'll pull up a pop menu saying unable to save download. nuk.json. I have the game saved on a hard drive with extensive data storage leftover but nothings helping. What do I do?
#1061 [19:20] <mattym> ??> Chaotic1999 error/downlaod
#1062 [19:20] <mattym> ??> Chaotic1999 error/download
#1063 [19:20] <Absol> Chaotic1999: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1064 [19:21] <Chaotic1999> Thank you!
#1065 [19:24] <russw> mattym: sorry... was exploring logs. I'm running PaperMC
#1066 [19:24] <russw> with MCMMO and a few other plugins
#1067 [19:27] <mattym> russw, Its possible your plugins or plugin system has its own whitelist settings. You will need to look into the literature. We do not support those here.
#1068 [19:34] <russw> mattym: I'd be surprised, since I'm not running anything login-related.
#1069 [19:34] <russw> More likely is that I'm an idiot. I do actually have white-list in the server.properties file and it si false. I only enabled the enforce-whitelist property.
#1070 [19:35] <russw> so all my son's tears are my fault. Argh.
#1071 [19:40] <russw> To recover pre-griefed maps from backup, is it just the world/, world_nether/, and world_the_end/ dirs that need to be recovered?
#1072 [19:41] <mattym> russw, The entire world folder should be swapped
#1073 [19:41] <russw> is the "cache" folder needed? Or maybe that's a PaperMC thing.
#1074 [19:42] <mattym> russw, I dont see that one in a standard folder
#1075 [19:43] * battlecake1112 [webchat@route.via.gtt.net] has joined #minecrafthelp
#1076 [19:43] <russw> ok. thx.
#1077 [19:44] <battlecake1112> Hello i need help i cant connect to servers nor can i login on mojang i dont whats wrong but its been doing this for about two weeks
#1078 [19:46] <mattym> ??> battlecake1112 tools/hjt
#1079 [19:46] <Absol> battlecake1112: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1080 [19:46] <Absol> battlecake1112: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1081 [19:46] <battlecake1112> wait what ???
#1082 [19:47] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1083 [19:47] <battlecake1112> idk how this stuff will help me ???
#1084 [19:48] <mattym> battlecake1112, It will show us things potentially causing the issue
#1085 [19:49] <battlecake1112> do you guys know any of the reasons already
#1086 [19:50] <mattym> battlecake1112, There are many.
#1087 [19:51] <battlecake1112> like what
#1088 [19:52] <battlecake1112> i dont get why i have to buy a game i cant even play half the time
#1089 [19:55] <battlecake1112> Could not connect to server. is what i get everytime i try to login after opening minecraft
#1090 [19:55] <battlecake1112> then when i try to login on mojang it just dose nothing
#1091 [19:55] <mattym> battlecake1112, Do the instructions you were given.
#1092 [19:57] <battlecake1112> its telling me its not safe
#1093 [19:57] <mattym> battlecake1112, Whatever is telling you that is wrong.
#1094 [19:58] <battlecake1112> so norton security is wrong ??
#1095 [19:58] <mattym> battlecake1112, Yes
#1096 [19:58] <russw> people still use Norton security?
#1097 [19:59] <tyteen4a03> russw: unfortunately, yes, especially in enterprise
#1098 [20:00] <battlecake1112> how to run hijackthis as administrator\
#1099 [20:01] <mattym> battlecake1112, Right click, and select that option
#1100 [20:04] <battlecake1112> i just select run as administrator and it uses hijack
#1101 [20:05] <mattym> battlecake1112, That is whats supposed to happen
#1102 [20:05] <Andrio> Norton antiviruses have been known to try to delete themselves
#1103 [20:06] <Andrio> as well as brick computers
#1104 [20:07] <battlecake1112> i read the instrutions and it never asked for me to click accept on anything
#1105 [20:08] <mattym> battlecake1112, Then continue with the rest of the instructions.
#1106 [20:09] <battlecake1112> it opened up a note book app
#1107 [20:09] <battlecake1112> note pad i mean
#1108 [20:10] <mattym> battlecake1112, Continue with the instructions.
#1109 [20:10] <battlecake1112> its not doing anything
#1110 [20:10] <battlecake1112> its clear
#1111 [20:10] <mattym> battlecake1112, Do the instructions again
#1112 [20:11] <mattym> ??> battlecake1112 tools/hjt
#1113 [20:11] <Absol> battlecake1112: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1114 [20:11] <Absol> battlecake1112: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1115 [20:12] <battlecake1112> still the notepad is empty
#1116 [20:13] <Andrio> That text needs updating
#1117 [20:13] <Andrio> battlecake1112, click Scan, then click Save Log
#1118 [20:14] <mattym> Andrio, The text is fine if they use the proper version (and do it on the first try)
#1119 [20:14] <Andrio> mattym, which version is that?
#1120 [20:15] <Andrio> hm
#1121 [20:15] <mattym> Andrio, The actual only version of it on the site, not the fork someone made that they also host
#1122 [20:16] <Andrio> Heh... there are two versions there though
#1123 [20:16] <Andrio> 2.0.5 beta and 2.0.4
#1124 [20:17] <Andrio> I doubt many people would find 2.0.4 though
#1125 [20:19] <battlecake1112> i give up it wont work so i just wont play minecraft sucks to have spent almost 27 dollors on it but what ever
#1126 [20:20] <Andrio> battlecake1112, can you tell me what exactly you clicked in HijackThis?
#1127 [20:21] <battlecake1112> scan then i clicked the file thing that i was told to click after i scan
#1128 [20:21] <Andrio> battlecake1112, 'Save log'?
#1129 [20:21] <battlecake1112> and it brought up a notepad and nothing else happen and the notepad was empty
#1130 [20:21] <battlecake1112> yes i saved log
#1131 [20:21] <Andrio> ok
#1132 [20:22] <Andrio> battlecake1112, perhaps try also running Notepad as admin
#1133 [20:22] <Andrio> you can do that by searching for it in the Start menu and right clicking it
#1134 [20:23] <mattym> battlecake1112, Without the Log, we can take a wild guess. Turn off your VPN/Proxy then try the login again.
#1135 [20:23] <battlecake1112> how do i do that
#1136 [20:23] <mattym> battlecake1112, Are you on your own computer?
#1137 [20:24] <battlecake1112> yeah
#1138 [20:24] <mattym> battlecake1112, Are you on a home network?
#1139 [20:24] <battlecake1112> yeah i think so
#1140 [20:25] <mattym> battlecake1112, It is or it isnt. Are you at home, or connected to the internet somewhere else?
#1141 [20:25] * ryan0 [webchat@CPE688f2e0ad723-CM688f2e0ad720.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1142 [20:25] <battlecake1112> im at home
#1143 [20:26] <mattym> battlecake1112, Then you should know whatever VPN software you are using, turn it off.
#1144 [20:26] * DRT [webchat@162.245.108.213] has joined #minecrafthelp
#1145 [20:26] <DRT> I am having issues with allocating more ram to my minecraft
#1146 [20:26] <mattym> DRT, Why are you trying to?
#1147 [20:27] <ryan0> hi guys my friend is having a lot of trouble with his java edition - we've uninstalled java, tried removing registry entries for it but it won't install and it won't uninstall
#1148 [20:27] <ryan0> we're getting error 1603 when trying to install java
#1149 [20:27] <mattym> ryan0, Are you on the computer with the issue?
#1150 [20:27] <ryan0> yeah
#1151 [20:27] <ryan0> wait no sorry
#1152 [20:28] <ryan0> my friend is
#1153 [20:28] <ryan0> let me get him in here
#1154 [20:29] <DRT> I am trying to because my minecraft is locked at 512mb and has issues loading and running smooth at that settings
#1155 [20:29] * Ryan_ [webchat@toroon4215w-lp130-01-70-26-150-102.dsl.bell.ca] has joined #minecrafthelp
#1156 [20:29] <Ryan_> Hello!
#1157 [20:29] <ryan0> matt, Ryan_ is the one with the problem
#1158 [20:29] <mattym> ??> DRT info/vars
#1159 [20:29] <Absol> DRT: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1160 [20:30] <mattym> Ryan_, What is the exact issue the game gives you.
#1161 [20:32] <Ryan_> https://paste.gg/p/anonymous/ee678ec1cb7d47d38586b2e5547ea5ea
#1162 [20:32] <mattym> ??> Ryan_ tools/hjt
#1163 [20:32] <Absol> Ryan_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1164 [20:33] <Absol> Ryan_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1165 [20:34] <DRT> Thank you so much. That solved my issue. I appreciate it very much
#1166 [20:36] <Ryan_> +mattym
#1167 [20:36] <Ryan_> https://paste.ubuntu.com/p/7GXzQzWWJg/
#1168 [20:37] <mattym> Ryan_, Ok, try the following.
#1169 [20:37] <mattym> Ryan_, Go to the C:\Program Files (x86)\Minecraft Launcher folder on your computer.
#1170 [20:38] <mattym> Ryan_, Delete the Runtime folder there. Then try to restart the game.
#1171 [20:40] <Ryan_> +mattym https://paste.ubuntu.com/p/GmsD3WwSsv/
#1172 [20:41] <mattym> Ryan_, What is the version number on the launcher?
#1173 [20:41] * mattym- [mattym@2604:180:2:da::7] has joined #minecrafthelp
#1174 [20:41] <Ryan_> +mattym Looking at the bottom left corner, it says 2.1.2481
#1175 [20:42] <mattym> One moment.
#1176 [20:44] * mattym- is now known as mattym
#1177 [20:44] <mattym> Ryan_, If you go to the Launch Options menu on the launcher. And click on the latest release profile.
#1178 [20:45] <mattym> Ryan_, Is the Java Executable option set to On or Off?
#1179 [20:45] * AndChat-63600 [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Quit: Bye)
#1180 [20:45] <Ryan_> It is set to Off.
#1181 [20:45] <mattym> Ryan_, If you turn it on, what is the text it shows?
#1182 [20:45] <Ryan_> C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe
#1183 [20:46] * Daniel0 [webchat@p606089-ipngn200309yosemiya.okinawa.ocn.ne.jp] has joined #minecrafthelp
#1184 [20:46] <Daniel0> i need help logging in
#1185 [20:47] <thgilfodrol> Daniel0: what is the problem?
#1186 [20:47] <mattym> Ryan_, Lets see if this fixes anything.
#1187 [20:47] <mattym> ??> Ryan_ av/adwcleaner
#1188 [20:47] <Absol> Ryan_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1189 [20:47] <Absol> Ryan_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1190 [20:47] * DRT [webchat@162.245.108.213] has quit. (Quit: webchat.esper.net)
#1191 [20:48] <Daniel0> i had a old minecraft account and trying to recover idk what to do
#1192 [20:49] <Ryan_> +mattym Ok, will do, and will get back to you
#1193 [20:52] * Ryan7 [webchat@toroon4215w-lp130-01-70-26-150-102.dsl.bell.ca] has joined #minecrafthelp
#1194 [20:52] <Ryan7> Hey matty?
#1195 [20:53] <mattym> Yes
#1196 [20:53] <Ryan7> Same Ryan as earlier, finished the malware cleaning
#1197 [20:54] <mattym> Ryan7, See if the game runs
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#1199 [20:56] <Ryan7> +mattym https://paste.ubuntu.com/p/mYcWS7gr2G/
#1200 [20:56] <mattym> Ryan7, What is your Windows version?
#1201 [20:56] <Ryan7> Windows 10
#1202 [20:58] <Ryan7> +mattym Version 1809 Build 17763.316 Windows 10 Pro
#1203 [20:58] <mattym> Ryan7, Can you confirm if the C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe file is there or not
#1204 [21:00] <Ryan7> + mattym Yes, File is there, but when I double click on the 'javaw.exe' file windows gives me an error saying " windows cannot find 'C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe'. Make sure you typed the name correctly, and then try again.
#1205 [21:00] <Ryan7> Very weird error imo
#1206 [21:01] <mattym> Ryan7, And there was an error mentioned if you tried to manually install Java?
#1207 [21:02] <Ryan7> +mattym Yes, and error 1603 about halfway through the install. I tried a 'offline' install of it, each time getting that same 1603 error
#1208 [21:03] <mattym> Ryan7, Is it your own computer?
#1209 [21:04] <Ryan7> Yes
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#1211 [21:04] <mattym> Ryan7, Is the Windows User you are logged in as an unrestricted account?
#1212 [21:05] <taked> I purchased Minecraft and I have the email of purchase but my account says I didn't purchase it
#1213 [21:05] <Ryan7> +mattym Yes, this is the only account on the system
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#1215 [21:06] <mattym> Ryan7, Have you encrypted your computer in any way?
#1216 [21:07] <Ryan7> +mattym No
#1217 [21:07] <mattym> ??> Ryan7 win/sfc
#1218 [21:07] <Absol> Ryan7: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#1219 [21:07] * Triaris [webchat@97-113-75-14.tukw.qwest.net] has joined #minecrafthelp
#1220 [21:07] <Absol> Ryan7: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
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#1224 [21:14] <Ryan7> +mattym Scan has completed with ' Windows resource protection did not find any integrity violations'
#1225 [21:15] <mattym> ??> Ryan7 win/reinst/full
#1226 [21:15] <Absol> Ryan7: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#1227 [21:15] <Absol> Ryan7: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#1228 [21:16] * Llamaa [webchat@c-76-114-237-49.hsd1.md.comcast.net] has joined #minecrafthelp
#1229 [21:17] <Llamaa> How would you guys feel about a linux question? I understand that you said in the guidelines no linux (and also no asking to ask), but I figured this was a bit different
#1230 [21:19] <mattym> Llamaa, Ask away. It we can help we will.
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#1234 [21:27] <Llamaa> Here's a link with notes: https://pastebin.com/urEE0RSM
#1235 [21:28] <mattym> Llamaa, Does the issue happen in 1.13.2?
#1236 [21:28] <Llamaa> 1.12.2
#1237 [21:28] <Llamaa> Ill try that though yes.
#1238 [21:31] <Ryan_> +mattym Did that whole restart adn got this error still
#1239 [21:31] <Ryan_> https://paste.ubuntu.com/p/48sRV2kMc8/
#1240 [21:32] <mattym> Ryan_, And there are no external storage devices being used, correct?
#1241 [21:34] <Ryan_> +mattym Correct, but i do have 2 other internal drive, a 1tb ssd and another 2tb Hdd
#1242 [21:34] <mattym> Ryan_, And none of those are being used for the install, correct?
#1243 [21:35] <Ryan_> +mattym I do not believe so, It should all be directed to the C drive
#1244 [21:36] <Llamaa> Not getting that error on 1.13.2. But by connecting to hypixel yields an error with ipv6 I think.
#1245 [21:37] <mattym> Ryan_, Yeah, that rules out all the standard steps for the error you got on the Java install. Nothing else problematic showed up in the scans.
#1246 [21:37] <Llamaa> Nevermind, just got hit with it again.
#1247 [21:38] <mattym> Ryan_, So I am not sure if we can do anything further to help. It could be a system issue we will not be able to diagnose here.
#1248 [21:39] <Ryan_> +mattym Yea my buddy and i were thinking i have a clutttered windows registry, were just not sure how to really clean it
#1249 [21:39] * Marmadoodle [webchat@47-218-254-132.bcstcmta04.res.dyn.suddenlink.net] has joined #minecrafthelp
#1250 [21:40] <Marmadoodle> Hi, I have been unable to log in to minecraft since it was migrated to a mojang account, what can I do?
#1251 [21:41] <Llamaa> Are you logging in with your email?
#1252 [21:41] <mattym> Ryan_, Best bet is to back up your important data, and do a fresh Windows install.
#1253 [21:41] <Marmadoodle> I tried, but neither mojang or minecraft.net recognize the email
#1254 [21:41] <mattym> Marmadoodle, Did you Migrate it?
#1255 [21:42] <Marmadoodle> I tried and it but everytime i tried my log in it just said the account had already been migrated
#1256 [21:42] <mattym> Marmadoodle, Did you Migrate it yourself?
#1257 [21:43] <Marmadoodle> I'm not sure
#1258 [21:43] <mattym> ??> Marmadoodle account/send-email
#1259 [21:43] <Absol> Marmadoodle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1260 [21:43] <Absol> Marmadoodle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1261 [21:44] <Marmadoodle> what if i don't have the email with my transaction ID
#1262 [21:44] * Kaiden [webchat@toroon1016w-lp140-03-174-88-74-41.dsl.bell.ca] has joined #minecrafthelp
#1263 [21:45] * FireFreexe [webchat@cpe-74-128-197-204.kya.res.rr.com] has joined #minecrafthelp
#1264 [21:45] <Kaiden> hello?
#1265 [21:45] <FireFreexe> hello
#1266 [21:46] <FireFreexe> when i try to join a server, it causes an error that says "io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information:" is there a fix for that?
#1267 [21:46] <Kaiden> the email i used for my minecraft account was deleted, and now i cannot use the forgot password option, can i switch emails?
#1268 [21:47] <mattym> ??> Kaiden account/send-email
#1269 [21:47] <Absol> Kaiden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1270 [21:47] <Absol> Kaiden: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1271 [21:47] <mattym> FireFreexe, Is the issue with one server only?
#1272 [21:47] <mattym> FireFreexe, Is the issue with one server only?
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#1274 [21:47] <Kaiden> how to i get my transaction id?
#1275 [21:47] <FireFreexe> it seems to be for all of them
#1276 [21:48] <mattym> ??> Kaiden account/trans-id
#1277 [21:48] <Absol> Kaiden: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1278 [21:48] <mattym> FireFreexe, Try with the following server: mctest.ae97.net
#1279 [21:50] <Kaiden> i dont have the email, i cannot look through its old received messages how else can i get my transaction id
#1280 [21:50] <mattym> Kaiden, That page explains the other ways.
#1281 [21:51] <FireFreexe> it worked for the test server, but i still get the message on servers like hypixel
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#1283 [21:53] <Llamaa> Does minecraft handle Ipv6 alright?
#1284 [21:55] * Kaiden [webchat@toroon1016w-lp140-03-174-88-74-41.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1285 [22:00] * pvmskao [webchat@pool-96-230-198-29.bstnma.fios.verizon.net] has joined #minecrafthelp
#1286 [22:00] <pvmskao> hello
#1287 [22:01] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
#1288 [22:01] <pvmskao> i was wondering when i would be able to be reached out upon my inqury of migrating my minecraft account to a mojang account that is linked with my current email
#1289 [22:02] <mattym> pvmskao, Did you send an email to Mojang support?
#1290 [22:05] <Llamaa> I turned off Ipv6 and tried connecting like that. I still get the error, but I think it's a bungee issue because the error doesn't happen on single servers.
#1291 [22:07] <mattym> Llamaa, We dont support 3rd party stuff.
#1292 [22:07] <Llamaa> Alright well thanks anyways
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#1295 [22:25] * nzminecraft [webchat@163-47-112-101.dynamic.unlimitedinternet.co.nz] has joined #minecrafthelp
#1296 [22:25] <nzminecraft> Hi, Got some issues with optimizing, anyone able to answer? Thanks.
#1297 [22:25] <mattym> nzminecraft, What do you mean?
#1298 [22:26] <nzminecraft> I get to a certain %, it throws an error
#1299 [22:26] <nzminecraft> I have a log here: https://pastebin.com/RsTkCcbV
#1300 [22:26] <mattym> ??> nzminecraft mods
#1301 [22:26] <Absol> nzminecraft: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1302 [22:26] <Absol> nzminecraft: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1303 [22:26] <nzminecraft> Not mods no, vanilla
#1304 [22:27] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
#1305 [22:27] <mattym> nzminecraft, Spigot is not vanilla
#1306 [22:27] <nzminecraft> 1.13.2 optimizing
#1307 [22:27] <nzminecraft> Or whatever they call it "upgrading"
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#1310 [22:31] <Nolan> hello
#1311 [22:31] <Nolan> I need help
#1312 [22:31] <Nolan> Please help
#1313 [22:31] <MASON_2000> my email used with my minecraft account has been terminated and i need to switch my account to a newer email
#1314 [22:32] <mattym> ??> MASON_2000 account/send-email
#1315 [22:32] <Absol> MASON_2000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1316 [22:32] <Absol> MASON_2000: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1320 [22:36] <Lionel> #minecrafthelp https://paste.ubuntu.com/p/TnVCwm5H7y/ My game crashed whilst initializing game.
#1321 [22:37] <mattym> Lionel, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
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#1325 [22:51] <garbagesnipes> so im trying to host a server for my friends and i but when i use my public ip address "io.netty.channel.abstractchannel$annotatedconnectexception" comes up but if use my private address it works fine
#1326 [22:53] <Andrio> garbagesnipes, check it using https://dinnerbone.com/minecraft/tools/status/
#1327 [22:53] <Andrio> garbagesnipes, most ISPs won't let you connect to yourself using your public IP address.
#1328 [22:53] * zevian [webchat@c-73-164-38-242.hsd1.mn.comcast.net] has joined #minecrafthelp
#1329 [22:53] <zevian> i need help
#1330 [22:54] <zevian> i forgot password and maybe have the wrong email/gmail
#1331 [22:54] <zevian> my minecraft gamertag for pc is 1NOOB
#1332 [22:55] <zevian> wait
#1333 [22:57] <zevian> should i not say that
#1334 [23:00] <Andrio> zevian, tried resetting your password at https://account.mojang.com/password ?
#1335 [23:00] <zevian> thank you andrio
#1336 [23:01] <Andrio> no problem.
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#1339 [23:09] <zevian> how do i log on with the username i think i forgot email and passwords
#1340 [23:10] <Andrio> zevian, you cannot.
#1341 [23:11] <Andrio> ??> zevian account/send-email
#1342 [23:11] <Absol> zevian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1343 [23:11] <Absol> zevian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1344 [23:13] <zevian> ok
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#1350 [23:34] <Otray> I am trying to get my reset password email but I cant for some reason
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#1354 [23:59] * cookiecruncher1 [webchat@cpe-60-227-211-117.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#1355 [23:59] <cookiecruncher1> Hello