#1 [00:07] * nerd [webchat@182.18.224.109] has joined #minecrafthelp
#2 [00:07] <nerd> hi
#3 [00:36] * Atom [webchat@117.193.186.178] has joined #minecrafthelp
#4 [00:37] <Atom> I have minecraft for windows 10 so can I get minecraft pc ffor free
#5 [00:43] * Atom [webchat@117.193.186.178] has quit. (Quit: webchat.esper.net)
#6 [00:47] * Sasha0 [webchat@c-73-109-223-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#7 [00:47] <Sasha0> I need assistance
#8 [00:48] * Sasha0 [webchat@c-73-109-223-191.hsd1.wa.comcast.net] has quit. (Client Quit)
#9 [00:50] * gregg [webchat@toroon4215w-lp130-01-70-26-150-102.dsl.bell.ca] has joined #minecrafthelp
#10 [00:50] <gregg> Hey, whats the best way for me to install minecraft? should i go to java's website and install jave then minecraft? or just go straight to downloading off of minecraft.net
#11 [00:53] <Andrio> gregg, did you buy the Java Edition from minecraft.net?
#12 [00:53] <gregg> yes, backin like 2014
#13 [00:55] <Andrio> gregg, just download the launcher from https://minecraft.net/download ; it installs Java for you.
#14 [00:55] <gregg> ok thank you
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#17 [01:10] * Max4 [webchat@47-215-187-252.flagcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#18 [01:11] <Max4> hello i have an old minecraft account that i dont know the password to but i no longer have access to the email connected to the account
#19 [01:20] * Wet_Mustard [webchat@45-21-151-234.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
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#21 [01:58] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#22 [03:00] <DimOnichan> Здравствуйте,я хочу чтобы вы мне помогли с проблемами доступа в аккаунт.
#23 [03:01] <DimOnichan> Please help me with account access issues.
#24 [03:05] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has quit. (Quit: webchat.esper.net)
#25 [03:05] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#26 [03:05] * Floodro [webchat@103.196.139.155] has joined #minecrafthelp
#27 [03:05] <Floodro> Hey everyone
#28 [03:05] <Floodro> Im trying to install minecraft again on my laptop
#29 [03:06] <Floodro> for some reason i keep getting this error message
#30 [03:06] <DimOnichan> I can speak with you in what language?
#31 [03:06] <Floodro> english is fine
#32 [03:07] <Floodro> this is the error
#33 [03:07] <Floodro> https://pastebin.com/fAEy3bXw
#34 [03:09] <DimOnichan> I have a problem. I cannot log in to my minecraft account for more than a month. I didn’t tell anyone my password or login. I don’t receive messages from mojang.
#35 [03:12] <DimOnichan> What did you send me? How can this help me?
#36 [03:13] <DimOnichan> hello
#37 [03:16] * CleoLoL [webchat@14-0-180-156.static.pccw-hkt.com] has joined #minecrafthelp
#38 [03:16] <DimOnichan> hello
#39 [03:16] <CleoLoL> my account changed into a chinese account
#40 [03:17] <CleoLoL> i cannot change my skin now
#41 [03:17] <CleoLoL> through other websites
#42 [03:18] <DimOnichan> Can you help me?
#43 [03:18] <CleoLoL> can you help me?
#44 [03:19] <DimOnichan> can you help me?
#45 [03:19] <CleoLoL> so you are not the staff?
#46 [03:20] <DimOnichan> im user
#47 [03:20] <CleoLoL> same
#48 [03:21] <CleoLoL> i thought you could help me
#49 [03:21] * CleoLoL [webchat@14-0-180-156.static.pccw-hkt.com] has quit. (Quit: webchat.esper.net)
#50 [03:22] * CleoLoL [webchat@14-0-180-156.static.pccw-hkt.com] has joined #minecrafthelp
#51 [03:22] <DimOnichan> hi
#52 [03:23] * CleoLoL [webchat@14-0-180-156.static.pccw-hkt.com] has quit. (Client Quit)
#53 [03:24] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#54 [03:25] <DimOnichan> Hello, can you help me?
#55 [03:26] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has quit. (Client Quit)
#56 [03:26] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#57 [03:27] <DimOnichan> Hello, can you help me?
#58 [03:27] <DimOnichan> Hello, can you help me?
#59 [03:28] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has left #minecrafthelp
#60 [03:29] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#61 [03:31] <DimOnichan> hi
#62 [03:31] <DimOnichan> hello
#63 [03:38] <DimOnichan> hello
#64 [03:40] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#65 [03:40] <DimOnichan> hello
#66 [03:40] * CleoLoL [webchat@14-0-180-156.static.pccw-hkt.com] has joined #minecrafthelp
#67 [03:40] <DimOnichan> oh?hi
#68 [03:41] <DimOnichan> oh,hi
#69 [03:42] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has quit. (Client Quit)
#70 [03:48] * CleoLoL [webchat@14-0-180-156.static.pccw-hkt.com] has quit. (Quit: webchat.esper.net)
#71 [03:49] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#72 [03:49] <DimOnichan> Hello
#73 [03:50] * DimOnichan [webchat@57.248.33.171.ip.orionnet.ru] has quit. (Client Quit)
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#75 [04:12] * nerd [webchat@182.18.224.109] has quit. (Quit: webchat.esper.net)
#76 [05:04] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
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#79 [05:19] * Josh1 [webchat@desktop-choi16.dynamic.ucsd.edu] has joined #minecrafthelp
#80 [05:19] <Josh1> hello
#81 [05:19] <Josh1> I need help
#82 [05:19] <Greymagic27> Josh1, Hey! How can we help?
#83 [05:20] <Josh1> I have an error where i cannot connect to my realms
#84 [05:20] <Josh1> it has an "io.netty..." error
#85 [05:20] <Greymagic27> Josh1, Is it all realms?
#86 [05:20] <Josh1> Just one
#87 [05:20] <Josh1> a world
#88 [05:20] <Greymagic27> Josh1, All other worlds on that realm work?
#89 [05:21] <Josh1> yes
#90 [05:21] <Greymagic27> What's the message it gives you?
#91 [05:22] <Josh1> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#92 [05:22] <Greymagic27> The errors been logged on the bug tracker here: https://bugs.mojang.com/browse/REALMS-375
#93 [05:23] <Greymagic27> Try disablling your firewall then trying to connect
#94 [05:23] * Zyhype [webchat@mx-ll-171.6.180-31.dynamic.3bb.co.th] has joined #minecrafthelp
#95 [05:23] <Zyhype> Can u help me
#96 [05:24] <Greymagic27> Zyhype, Hey, what's the issue?
#97 [05:24] <Zyhype> optifine hack Minecraft Id
#98 [05:24] <Greymagic27> Zyhype, What do you mean?
#99 [05:24] <Zyhype> I cant join Minecraft
#100 [05:25] <Greymagic27> Zyhype, What happens when you try?
#101 [05:25] <Zyhype> I cant re password
#102 [05:25] <Greymagic27> Zyhype, You can't reset your password?
#103 [05:25] <Zyhype> Mojang not give email repassword for me
#104 [05:25] <Zyhype> yep
#105 [05:26] <Greymagic27> ??> Zyhype account/send-email
#106 [05:26] <Absol> Zyhype: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#107 [05:26] <Absol> Zyhype: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#108 [05:27] <Zyhype> I do not receive messages from Mojang
#109 [05:28] <Zyhype> can u ?
#110 [05:28] * Zyhype [webchat@mx-ll-171.6.180-31.dynamic.3bb.co.th] has quit. (Quit: webchat.esper.net)
#111 [05:57] * testuser123 [webchat@117.207.210.56] has joined #minecrafthelp
#112 [05:57] <testuser123> Hi
#113 [05:57] <Greymagic27> testuser123, Hey, how can we help?
#114 [05:58] <testuser123> Is this channel offering help for "Minecraft Windows 10 version" or is it only for java version?
#115 [05:58] <Greymagic27> testuser123, Just the java version, sorry
#116 [05:58] <Greymagic27> You can try the minecraft forums or the official minecraft discord for windows 10 support
#117 [05:59] <testuser123> Ok.. do you have a link handy somewhere?
#118 [05:59] <testuser123> is there any irc channel?
#119 [05:59] <Greymagic27> I don't think so
#120 [05:59] <Greymagic27> https://www.minecraftforum.net/forums/support/minecraft-bedrock-support // http://discord.gg/minecraft
#121 [06:05] * YaroslavSproblemoy [webchat@188-163-92-191.broadband.kyivstar.net] has joined #minecrafthelp
#122 [06:07] <YaroslavSproblemoy> Help solve the problem, my friend gave me a minecraft account. I wanted to change the skin but got out questions.
#123 [06:07] <YaroslavSproblemoy> I don’t know how to answer them, please help
#124 [06:08] <Galaxy_2Alex> YaroslavSproblemoy, 1) Accounts cannot be given to someone else, it's an EULA violation.
#125 [06:08] * Adenplays [webchat@bb119-74-53-177.singnet.com.sg] has joined #minecrafthelp
#126 [06:08] <Galaxy_2Alex> YaroslavSproblemoy, 2) Ask your friend about the answers, or ask him to recover the account.
#127 [06:08] <YaroslavSproblemoy> yes?
#128 [06:08] <Adenplays> HI i need help on my account
#129 [06:08] <Galaxy_2Alex> Adenplays, What kind of help.
#130 [06:08] <Adenplays> my account got deleted without reason
#131 [06:09] <Adenplays> im trying to figure out how to get it back
#132 [06:09] <Galaxy_2Alex> Adenplays, What is the Username?
#133 [06:09] <Adenplays> Adenplays
#134 [06:09] <YaroslavSproblemoy> He had a phone, but I don’t know. And the number of ego parents.
#135 [06:10] <YaroslavSproblemoy> :(
#136 [06:10] <Galaxy_2Alex> YaroslavSproblemoy, There is nothing you can do in that case - it is not your account.
#137 [06:10] <Galaxy_2Alex> Adenplays, I don't see any account under that name.
#138 [06:10] <Adenplays> exactly
#139 [06:11] <Adenplays> my account got deleted without reson
#140 [06:11] <Adenplays> no email
#141 [06:11] <Adenplays> just gone
#142 [06:11] <Galaxy_2Alex> Adenplays, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#143 [06:11] <YaroslavSproblemoy> I don `t know what to do, so I tried to create something and made it so in this chat.
#144 [06:11] <Galaxy_2Alex> ??> Adenplays account/trans-id
#145 [06:11] <Absol> Adenplays: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#146 [06:11] <Galaxy_2Alex> ??> Adenplays account/send-email
#147 [06:11] <Absol> Adenplays: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#148 [06:11] <Absol> Adenplays: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#149 [06:11] <Galaxy_2Alex> YaroslavSproblemoy, Once again, there is nothing you can do.
#150 [06:11] <Adenplays> thx
#151 [06:12] <YaroslavSproblemoy> Yes.
#152 [06:12] <YaroslavSproblemoy> Yes, I can do nothing.
#153 [06:12] <Galaxy_2Alex> YaroslavSproblemoy, Correct.
#154 [06:13] <Galaxy_2Alex> YaroslavSproblemoy, You need to ask your friend about the answers.
#155 [06:13] <YaroslavSproblemoy> He has a new phone. And I don `t know the numbers!
#156 [06:13] <YaroslavSproblemoy> :(
#157 [06:14] <Galaxy_2Alex> YaroslavSproblemoy, In that case, like I said, there is nothing else you can do since you are not the owner of the account.
#158 [06:14] <YaroslavSproblemoy> Okay :C
#159 [06:19] <Adenplays> hi i have contacted mojang
#160 [06:19] <Adenplays> is there antything i am able to do?
#161 [06:20] * Adenplays [webchat@bb119-74-53-177.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#162 [06:26] * iNinjaDefuse [webchat@151.64.49.164] has joined #minecrafthelp
#163 [06:26] <iNinjaDefuse> Hi I can't log into my Minecraft account.
#164 [06:27] <iNinjaDefuse> I haven't play Minecraft for the last two years
#165 [06:27] <iNinjaDefuse> Now I can't authenticate on the Mojang/Minecraft website
#166 [06:27] <Galaxy_2Alex> iNinjaDefuse, What does it say when you try?
#167 [06:28] <iNinjaDefuse> I thought I remembered my email and password, but they seem uncorrect.
#168 [06:28] <iNinjaDefuse> No it says " wrong email or password"
#169 [06:29] <iNinjaDefuse> So*
#170 [06:29] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#171 [06:29] <iNinjaDefuse> Than I tried to recover my password
#172 [06:29] <iNinjaDefuse> But any mail arrived.
#173 [06:32] <Galaxy_2Alex> iNinjaDefuse, How long have you been waiting for an email?
#174 [06:35] <iNinjaDefuse> An hour more or less
#175 [06:37] * iNinjaDefuse [webchat@151.64.49.164] has quit. (Quit: webchat.esper.net)
#176 [06:38] * slettjkl [webchat@80-67-7-140-static.glesys.net] has joined #minecrafthelp
#177 [06:39] * JustArunas [webchat@78-61-61-181.static.zebra.lt] has joined #minecrafthelp
#178 [06:39] * Olivia [webchat@cpc125278-lewi24-2-0-cust429.2-4.cable.virginm.net] has joined #minecrafthelp
#179 [06:39] <slettjkl> I cant log into the account I just created on the website. It says "An error prevented your request from being processed. Please try again."
#180 [06:40] <Galaxy_2Alex> ??> slettjkl tools/hjt
#181 [06:40] <Absol> slettjkl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#182 [06:40] <Absol> slettjkl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#183 [06:42] <Olivia> I've had my account hacked in Jan and only noticed yesterday, I sent an email to mojang just last night, how long would I have to wait?
#184 [06:42] <Galaxy_2Alex> Olivia, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#185 [06:42] <JustArunas> I would like to know what to do: I can't log in to my account. I used to use 2 emails. and both of those emails I deleted. But still It used to work. Now I tried to log in with those two emails. But I can't. I think I forgot my password or it doesn't work because I deleted my emails. So how could I get my account back
#186 [06:43] <Galaxy_2Alex> JustArunas, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#187 [06:43] <Galaxy_2Alex> ??> JustArunas account/trans-id
#188 [06:43] <Absol> JustArunas: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#189 [06:43] <Galaxy_2Alex> ??> JustArunas account/send-email
#190 [06:43] <Absol> JustArunas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#191 [06:43] <Absol> JustArunas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#192 [06:43] <slettjkl> https://paste.ubuntu.com/p/c292hqs84D/
#193 [06:44] <JustArunas> but what if that Transaction ID is on those deleted account and I don't have acces to it. Can I still get it back?
#194 [06:45] <Galaxy_2Alex> JustArunas, Unlikely, however, you can still contact them, just make sure you explain it to them.
#195 [06:45] <JustArunas> Thank you
#196 [06:46] <Galaxy_2Alex> slettjkl, F-Secure may be causing the problem, it might be blocking the connection.
#197 [06:46] * StaniNoob66 [webchat@178.188.122.134] has joined #minecrafthelp
#198 [06:46] <JustArunas> Should I put my both emails to the email?
#199 [06:46] <StaniNoob66> Hello
#200 [06:46] <StaniNoob66> I need help
#201 [06:47] <Galaxy_2Alex> StaniNoob66, Help with what?
#202 [06:47] <StaniNoob66> My minecraft code doesn#t work
#203 [06:47] <StaniNoob66> What should i do
#204 [06:47] <Galaxy_2Alex> JustArunas, Yes, and make sure you use an email address that works for the one they will contact you back on.
#205 [06:47] <Galaxy_2Alex> StaniNoob66, You mean Password, or code from a Prepaid card?
#206 [06:48] <StaniNoob66> The prepaid code
#207 [06:48] <Galaxy_2Alex> StaniNoob66, Contact the reseller you purchased it from.
#208 [06:48] * Matt_Matt0 [webchat@86-100-25-227-ip.balticum.lt] has joined #minecrafthelp
#209 [06:48] <StaniNoob66> what should i ask
#210 [06:48] <Galaxy_2Alex> StaniNoob66, Tell them the code you bought isn't working. If I may ask, where did you purchase it from?
#211 [06:49] <StaniNoob66> Spar in austria
#212 [06:49] <StaniNoob66> its like walmakt
#213 [06:49] * Matt_Matt0 [webchat@86-100-25-227-ip.balticum.lt] has quit. (Client Quit)
#214 [06:49] * JustArunas [webchat@78-61-61-181.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#215 [06:49] <slettjkl> Galaxy_2Alex I turned my F-secure off and it still doesnt work
#216 [06:49] <Galaxy_2Alex> StaniNoob66, Go to the shop and tell them that the code doesn't seem to be activated properly.
#217 [06:50] <StaniNoob66> ok thanks for the help Bye
#218 [06:50] <Galaxy_2Alex> slettjkl, Restart your Router and your Computer, then try again.
#219 [06:50] * slettjkl [webchat@80-67-7-140-static.glesys.net] has quit. (Quit: webchat.esper.net)
#220 [06:50] * StaniNoob66 [webchat@178.188.122.134] has quit. (Client Quit)
#221 [07:07] * Josh1 [webchat@desktop-choi16.dynamic.ucsd.edu] has quit. (Quit: webchat.esper.net)
#222 [07:21] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#223 [07:26] * Lina [webchat@p5797030F.dip0.t-ipconnect.de] has joined #minecrafthelp
#224 [07:27] <Lina> So i cannot login in my Mojang account to download Minecraft
#225 [07:27] <Greymagic27> Lina, Hey, what happens when you try?
#226 [07:28] <Lina> My Email Address doesnt work
#227 [07:28] <Lina> But its the right one
#228 [07:28] <Greymagic27> Lina, What does it say?
#229 [07:28] <Lina> wrong
#230 [07:29] <Greymagic27> Lina, Have you tried restting your email?
#231 [07:29] <Lina> I have a Account and also a Minecraft account
#232 [07:29] <Lina> yes i have
#233 [07:29] <Greymagic27> ??> Lina account/send-email
#234 [07:29] <Absol> Lina: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#235 [07:29] <Absol> Lina: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#236 [07:29] <Lina> i have
#237 [07:30] <Lina> but i cant understand it
#238 [07:30] <Lina> my account is
#239 [07:30] <Lina> xX_Prinzessin_Xx
#240 [07:30] <Lina> thats my Minecraft Nick name
#241 [07:31] * Lord_of_Life_ [~Lord@77.29.114.32] has quit. (Ping timeout: 189 seconds)
#242 [07:31] * slettjkl [webchat@80-67-7-133-static.glesys.net] has joined #minecrafthelp
#243 [07:31] <Galaxy_2Alex> Lina, Wait for them to answer if you have already sent them an email.
#244 [07:31] <slettjkl> Hey, I cant connect to the server when I try to log into the launcher
#245 [07:32] <Lina> okay i do
#246 [07:32] <Lina> thank your for trying to helü
#247 [07:32] <Lina> help me
#248 [07:33] * Lina [webchat@p5797030F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#249 [07:33] * Lord_of_Life [~Lord@77.28.170.183] has joined #minecrafthelp
#250 [07:33] * Lina [webchat@p5797030F.dip0.t-ipconnect.de] has joined #minecrafthelp
#251 [07:34] * Lina [webchat@p5797030F.dip0.t-ipconnect.de] has quit. (Client Quit)
#252 [07:35] <slettjkl> Galaxy_2Alex hey, I tried restarting computer and router but I still cant log in
#253 [07:36] <Galaxy_2Alex> slettjkl, Try if removing F-Secure helps.
#254 [07:38] * Aze_L [webchat@176-23-164-113-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#255 [07:39] <slettjkl> Galaxy_2Alex I have turned it off
#256 [07:39] <Aze_L> Hi - please check if rahbaeks@gmail.com is still an minecraft account.
#257 [07:40] <Galaxy_2Alex> Aze_L, Please refrain from putting email addresses in public chats.
#258 [07:40] <Galaxy_2Alex> Aze_L, What is the account username?
#259 [07:40] <Aze_L> Aze_L
#260 [07:41] <Galaxy_2Alex> Aze_L, Yes, that is still a valid account.
#261 [07:41] <Galaxy_2Alex> Aze_L, The username is, I cannot check the email address.
#262 [07:42] * Quinn [webchat@D93FF012.cm-21.dynamic.ziggo.nl] has joined #minecrafthelp
#263 [07:42] <Aze_L> Can you sent us another password please to my Email address?
#264 [07:43] <Quinn> Hey, I forgot my password and my Email I used for my account. and i was wondering if you could help
#265 [07:43] <Galaxy_2Alex> Aze_L, Just reset your password to do that.
#266 [07:43] <Galaxy_2Alex> Quinn, You don't remember the address at all?
#267 [07:44] <Quinn> i pretty sure it know which one it is but im not getting the reset emails
#268 [07:45] <Aze_L> We have tryed to, but it do not work as i do not get the email
#269 [07:45] <Galaxy_2Alex> Aze_L, How long have you been waiting for an email?
#270 [07:46] <Aze_L> a week
#271 [07:46] <Galaxy_2Alex> Quinn, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#272 [07:46] <Galaxy_2Alex> Aze_L, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#273 [07:47] <Aze_L> We have read it but it still not work.
#274 [07:48] <Quinn> none of these aply to me
#275 [07:48] <Galaxy_2Alex> Aze_L, Quinn, In that case, please refer to the last paragraph of the page.
#276 [07:49] <Aze_L> Did you find this article helpfull. NO, and now what to do?
#277 [07:50] <Quinn> yeh the thing is i dont know where to find the TransactionID since its been 8 years ago since the purschase
#278 [07:50] <Galaxy_2Alex> ??> Quinn account/trans-id
#279 [07:50] <Absol> Quinn: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#280 [07:50] <Galaxy_2Alex> ??> Aze_L account/trans-id
#281 [07:50] <Absol> Aze_L: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#282 [07:50] <Galaxy_2Alex> Aze_L, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#283 [07:50] <Galaxy_2Alex> ??> Aze_L account/send-email
#284 [07:50] <Absol> Aze_L: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#285 [07:50] <Absol> Aze_L: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#286 [07:51] <Quinn> i dont know exactly when or how i bought it...
#287 [07:52] <Galaxy_2Alex> Quinn, Contact them nonetheless, with as much info as you can give them.
#288 [07:52] <Quinn> contact who exactly
#289 [07:53] <Quinn> i dont have any infromation at all
#290 [07:54] <Galaxy_2Alex> ??> Quinn account/send-email
#291 [07:54] <Absol> Quinn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#292 [07:54] <Absol> Quinn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#293 [07:54] <Quinn> i just told you i dont have an email adress or transactionid
#294 [07:55] <Aze_L> We filed in our email with trans id on march 1st when can we expect an reply?
#295 [07:55] <Galaxy_2Alex> Quinn, Give them as much information as you can.
#296 [07:55] <Galaxy_2Alex> Aze_L, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#297 [07:55] <Quinn> who is them
#298 [07:57] <Galaxy_2Alex> Quinn, Mojang. Absol just gave you the information about how to contact them.
#299 [07:57] * testuser123 [webchat@117.207.210.56] has quit. (Quit: webchat.esper.net)
#300 [07:58] <slettjkl> Galaxy_2Alex so I have turned off F-secure and I still cant log in. what should I do
#301 [07:58] <Quinn> yes i told you 4 times already that i dont have any information about the transactionID
#302 [07:58] <Greymagic27> You can ask for alternate verification methods in the email
#303 [07:59] <Galaxy_2Alex> slettjkl, Have you tried uninstalling it?
#304 [07:59] <Quinn> Do you have any acces to accounts?
#305 [08:00] <Galaxy_2Alex> Quinn, We are volunteers, so no.
#306 [08:00] <Galaxy_2Alex> Quinn, We are volunteers, so no.
#307 [08:00] * Quinn [webchat@D93FF012.cm-21.dynamic.ziggo.nl] has left #minecrafthelp
#308 [08:01] <slettjkl> Galaxy_2Alex no, I just turned it off. would it make any difference removing it outright?
#309 [08:01] <Galaxy_2Alex> slettjkl, Yes.
#310 [08:01] * Minasek [webchat@u217-75-221-236.static.ccinternet.cz] has joined #minecrafthelp
#311 [08:01] <Minasek> Hello
#312 [08:01] <Minasek> I need help with connection into my account.
#313 [08:01] <Galaxy_2Alex> Minasek, How can we help?
#314 [08:03] * slettjkl [webchat@80-67-7-133-static.glesys.net] has quit. (Quit: webchat.esper.net)
#315 [08:03] <Minasek> when I try to loggin with right credentials It says error and I dont receive emails for recovery
#316 [08:05] <Galaxy_2Alex> Minasek, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#317 [08:09] <Minasek> fuck..
#318 [08:09] <Absol> Minasek: Please keep it civil
#319 [08:09] <Minasek> sure, what if i dont have transaction ID ?
#320 [08:10] <Minasek> I bought it via SMS long years ago..
#321 [08:10] <Minasek> but I have still my own email... where it was registrated.
#322 [08:10] <Greymagic27> You can ask for alternate verification methods in the email
#323 [08:11] <Minasek> So im asking
#324 [08:11] <Minasek> :D
#325 [08:11] <Minasek> what next ?
#326 [08:11] * Aze_L [webchat@176-23-164-113-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#327 [08:11] <Galaxy_2Alex> Minasek, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#328 [08:11] <Galaxy_2Alex> ??> Minasek account/trans-id
#329 [08:11] <Absol> Minasek: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#330 [08:11] <Galaxy_2Alex> ??> Minasek account/send-email
#331 [08:11] <Absol> Minasek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#332 [08:11] <Absol> Minasek: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#333 [08:11] <Galaxy_2Alex> Minasek, As mentioned, explain your situation to them as detailed as possible.
#334 [08:22] * slettjkl [webchat@80-67-7-135-static.glesys.net] has joined #minecrafthelp
#335 [08:24] <slettjkl> Hello. I have tried restarting my computer and router several times and uninstalled F-secure but I still cant connect to server on the launcher
#336 [08:25] <Galaxy_2Alex> ??> slettjkl win/launcher/reinst
#337 [08:26] <Galaxy_2Alex> ??> slettjkl launcher/reinst/win
#338 [08:26] <Absol> slettjkl: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#339 [08:26] <Absol> slettjkl: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#340 [08:27] * slettjkl [webchat@80-67-7-135-static.glesys.net] has quit. (Client Quit)
#341 [08:32] * Thiiiis [webchat@5ED5810F.cm-7-6c.dynamic.ziggo.nl] has joined #minecrafthelp
#342 [08:35] <Thiiiis> Hi, I cant connect to a server. i get the error : io.netty.channel$AnnotedConnectExeption : connection timed out: no further information:
#343 [08:37] <Galaxy_2Alex> Thiiiis, Does it only happen on one server, or all servers? Try at least three or four please.
#344 [08:39] <Thiiiis> i can connect to other servers. it only happens on this sevrer
#345 [08:39] <Thiiiis> server
#346 [08:42] <Galaxy_2Alex> Thiiiis, In that case, contact the server owner, it's most likely an issue on their end.
#347 [08:50] * slettjkl [webchat@185.13.124.60] has joined #minecrafthelp
#348 [08:50] <slettjkl> it works now so I just want to say thanks for the help
#349 [08:55] * Webchat587 [webchat@host-197.47.8.72.tedata.net] has joined #minecrafthelp
#350 [08:55] * Espercorn kicked Webchat587 from #minecrafthelp (Reason: ebchat587 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#351 [08:58] * EsmailELBoB [webchat@host-197.47.8.72.tedata.net] has joined #minecrafthelp
#352 [08:58] <EsmailELBoB> i get "Error: java.lang.ExceptionInInitializerError" when i try to open the game
#353 [08:58] <EsmailELBoB> im on linux
#354 [09:05] * Thiiiis [webchat@5ED5810F.cm-7-6c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#355 [09:14] <Greymagic27> EsmailELBoB, What's your windows user called?
#356 [09:15] <Greymagic27> Not windows user
#357 [09:15] <Greymagic27> Linux user*
#358 [09:19] <EsmailELBoB> ubutnut
#359 [09:19] <EsmailELBoB> Greymagic27
#360 [09:19] <Greymagic27> EsmailELBoB, Do you have any non asci characters in your name?
#361 [09:19] <EsmailELBoB> nope
#362 [09:19] <Greymagic27> Hmm ok, hold on
#363 [09:19] <EsmailELBoB> & i just noticed problem happen when i run 1.8.9, tried 1.13 & all is good soo
#364 [09:47] * Santeri_Haatainen [webchat@88-114-63-254.elisa-laajakaista.fi] has joined #minecrafthelp
#365 [09:50] <Santeri_Haatainen> I have had Minecraft account ages ago and I can't remember what was my account e-mail. all I remember that I had slenderman skin and my name was: Santtubo. I maybe do remember my password
#366 [09:57] <EsmailELBoB> "This is a public chatroom - DO NOT DISCLOSE YOUR ACCOUNT INFORMATION!"
#367 [09:58] * EsmailELBoB [webchat@host-197.47.8.72.tedata.net] has quit. (Quit: webchat.esper.net)
#368 [09:59] * Ben [webchat@97-92-253-157.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#369 [09:59] * Ben is now known as Guest6418
#370 [10:00] * kasp602j [webchat@ip-5-186-120-16.cgn.fibianet.dk] has joined #minecrafthelp
#371 [10:00] <Guest6418> When I launch the most recent snapshot the output log for it stays stuck at preparing and then the version and no matter how long I wait it doesnt start up, is there a way to fix this?
#372 [10:01] <kasp602j> hello
#373 [10:01] * Guest6418 [webchat@97-92-253-157.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#374 [10:02] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#375 [10:02] * SailorMoon [webchat@85.91.154.38] has joined #minecrafthelp
#376 [10:03] <SailorMoon> Hello! My issue is I downloaded a mod and my game crash with crash report saying ticking entity, im trying to see if i can maybe remove the entity, if you need the crash report let me know to send it to you
#377 [10:08] * imalreadyfloofer [webchat@85.91.154.38] has joined #minecrafthelp
#378 [10:09] * Ollie [webchat@host-78-150-91-48.as13285.net] has joined #minecrafthelp
#379 [10:09] <imalreadyfloofer> Hello! I downloaded a mod and my game crashed, it says
#380 [10:09] <imalreadyfloofer> The game crashed whilst ticking entity
#381 [10:09] <imalreadyfloofer> Error: java.lang.NullPointerException: Ticking entity
#382 [10:09] <imalreadyfloofer> Is there a possible way i can remove the entity?
#383 [10:10] * Santeri_Haatainen [webchat@88-114-63-254.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#384 [10:10] <Ollie> I am having trouble with loading up Minecraft. When i press play it stays on the mojang screen. i feel as if i have tried everything. some one please help me
#385 [10:12] <imalreadyfloofer> Im not a mod, but have you tried reinstalling?
#386 [10:12] <Ollie> yes
#387 [10:12] <imalreadyfloofer> Hmm, my friend had the same problem
#388 [10:12] <Ollie> i have deleted my files and reinstalled it
#389 [10:13] <imalreadyfloofer> they recommended her a cleaning software so she could clean junk in her computer
#390 [10:13] <Ollie> what was it called? do you know?
#391 [10:13] <imalreadyfloofer> Not much about it, ill ask her
#392 [10:13] <Ollie> ok. thank you so much
#393 [10:15] <imalreadyfloofer> My friend seems to be offline :/
#394 [10:15] <imalreadyfloofer> im sorry for the inconvinience
#395 [10:15] * iTsGaBrY [webchat@host90-185-dynamic.13-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#396 [10:15] <Ollie> it's okay. I
#397 [10:17] * DangerFrey [webchat@ool-4574564d.dyn.optonline.net] has joined #minecrafthelp
#398 [10:17] <Ollie> i'm not sure on how to help you with your problem though
#399 [10:17] <imalreadyfloofer> yeah
#400 [10:17] <iTsGaBrY> if I try to start minecraft with any version it gives me different errors but with the same problem: the file is used by another process. I do not have bytefence
#401 [10:17] <imalreadyfloofer> do you know if i can maybe get a software so i can delete the entity?
#402 [10:17] <DangerFrey> How do you purchase anything on Mojang? I keep getting 'Error! Sorry, we're unable to process your purchase at this time. Please try again later.'
#403 [10:17] <DangerFrey> No matter what
#404 [10:18] <imalreadyfloofer> I do not know DangerFrey
#405 [10:18] <iTsGaBrY> help me
#406 [10:18] <imalreadyfloofer> i never tried buying
#407 [10:18] <imalreadyfloofer> iTsGaBrY i dont have a clue
#408 [10:18] <DangerFrey> Ive never tried to hard to buy something and not been able to
#409 [10:18] <DangerFrey> piss poor customer experience....
#410 [10:18] <Absol> DangerFrey: Please keep it civil
#411 [10:18] * Ollie [webchat@host-78-150-91-48.as13285.net] has quit. (Quit: webchat.esper.net)
#412 [10:19] * DangerFrey [webchat@ool-4574564d.dyn.optonline.net] has quit. (Client Quit)
#413 [10:19] <imalreadyfloofer> Absol, is there any software i can download to remove a entity in my minecraft world?
#414 [10:20] <iTsGaBrY> imalreadyfloofer https://paste.gg/p/anonymous/892d364da6cc480296860b4812ed2360/files/ecc90d49daff4b5c8ed3e6b30a7ae0d7/raw
#415 [10:20] * Ari [webchat@2.125.234.91.ip4.krucznet.com.pl] has joined #minecrafthelp
#416 [10:20] * Ari [webchat@2.125.234.91.ip4.krucznet.com.pl] has quit. (Client Quit)
#417 [10:20] * imalreadyfloofer [webchat@85.91.154.38] has quit. (Quit: webchat.esper.net)
#418 [10:21] * Ari [webchat@2.125.234.91.ip4.krucznet.com.pl] has joined #minecrafthelp
#419 [10:21] <Ari> https://paste.ubuntu.com/p/GPVgvMHPwh/
#420 [10:22] <iTsGaBrY> if I try to start minecraft with any version it gives me different errors but with the same problem: the file is used by another process. I do not have bytefence
#421 [10:26] * Duant [webchat@net-2-36-65-159.cust.vodafonedsl.it] has joined #minecrafthelp
#422 [10:27] <Duant> hello
#423 [10:27] <Duant> I need some help with my account
#424 [10:27] <Max4> hello i have an old minecraft account that i dont know the password to but i no longer have access to the email connected to the account
#425 [10:28] <Max4> i also dontknow the transaction id
#426 [10:29] <Duant> about 3 years ago my dad bought a mojang account under his email address and password, my dad's account has all my progress in servers and stuff. is it possible to transfer mc from my dad's mojang account my mojang account?
#427 [10:30] * BTM_tonolabaca [webchat@25.red-217-125-228.dynamicip.rima-tde.net] has joined #minecrafthelp
#428 [10:30] <BTM_tonolabaca> hello
#429 [10:30] <BTM_tonolabaca> i have a problem
#430 [10:30] <BTM_tonolabaca> when i install the launcher
#431 [10:31] <BTM_tonolabaca> se puede hacer en español ¿¿
#432 [10:31] <Ari> coi
#433 [10:31] * Duant [webchat@net-2-36-65-159.cust.vodafonedsl.it] has quit. (Client Quit)
#434 [10:31] * BTM_tonolabaca [webchat@25.red-217-125-228.dynamicip.rima-tde.net] has quit. (Client Quit)
#435 [10:31] <Ari> iś szpreche onli inglisz
#436 [10:31] <Ari> or polisz
#437 [10:38] <Ari> auuuuuuuuuuuuuuuuuuuuuu
#438 [10:38] * nc [webchat@c-24-218-186-172.hsd1.ma.comcast.net] has joined #minecrafthelp
#439 [10:39] <Ari> siemaelo
#440 [10:39] <Ari> rer
#441 [10:39] <Ari> julka i mati
#442 [10:39] <Ari> \
#443 [10:39] <nc> when i try to join a minecraft server it says se binary is not responbding
#444 [10:39] * Ghygjhhhn [webchat@lfbn-ncy-1-17-30.w83-194.abo.wanadoo.fr] has joined #minecrafthelp
#445 [10:39] <Ari> sory moja koleżanka warjuje
#446 [10:40] <Ari> a ha nie
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#448 [10:43] * kasp602j [webchat@ip-5-186-120-16.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#449 [10:45] * Ghygjhhhn [webchat@lfbn-ncy-1-17-30.w83-194.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#450 [10:47] * bob [webchat@c-98-236-231-37.hsd1.oh.comcast.net] has joined #minecrafthelp
#451 [10:47] <bob> cant login forgot email
#452 [10:48] <bob> forgotpassword
#453 [10:48] <bob> oof
#454 [10:49] <bob> oof
#455 [10:49] * bob [webchat@c-98-236-231-37.hsd1.oh.comcast.net] has quit. (Client Quit)
#456 [11:03] * HttpObst [webchat@dslb-094-217-183-006.094.217.pools.vodafone-ip.de] has joined #minecrafthelp
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#458 [11:07] * HttpObst [webchat@dslb-094-217-183-006.094.217.pools.vodafone-ip.de] has joined #minecrafthelp
#459 [11:07] <HttpObst> I have a problem, I bought a Optifine Cape ... and I changed my Minecraftusername. I did not have a cape anymore, so I logged in to Optifine and attributed the cape to my new username, but now I can not edit the cape again. PLS HELP !!!!
#460 [11:08] <Greymagic27> You'll need to contact optifine support about that one
#461 [11:09] * HttpObst [webchat@dslb-094-217-183-006.094.217.pools.vodafone-ip.de] has quit. (Client Quit)
#462 [11:15] <Max4> hi i lost access to the email to my minecraft account and i dont know my password please help!
#463 [11:15] <Greymagic27> ??> Max4 account/send-email
#464 [11:15] <Absol> Max4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#465 [11:15] <Absol> Max4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#466 [11:16] <Max4> i dont have the transaction id its on the deleted account and its from before 2013
#467 [11:16] <Greymagic27> Ask for alternate verification methods
#468 [11:16] <Max4> how so?
#469 [11:20] * EsmailELBoB [webchat@host-197.47.8.72.tedata.net] has joined #minecrafthelp
#470 [11:21] <EsmailELBoB> i get error in every time i try to open minecraft so any help ? (logs: https://ghostbin.com/paste/ftpzp/raw)
#471 [11:21] <Greymagic27> Are you running mods?
#472 [11:22] <EsmailELBoB> no its clear version
#473 [11:22] <Greymagic27> I don't know much about linux so I won't be able to help you, hopefully a senior helper will log on soon :)
#474 [11:23] <EsmailELBoB> well
#475 [11:23] * a [webchat@ip5f5adf4d.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#476 [11:23] <a> Hallo
#477 [11:24] * Max4 [webchat@47-215-187-252.flagcmtk02.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#478 [11:24] <Greymagic27> ??> a irc/nickname
#479 [11:24] * a [webchat@ip5f5adf4d.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#480 [11:24] <Greymagic27> Nevermind then
#481 [11:26] * will [webchat@ool-18bb7df8.dyn.optonline.net] has joined #minecrafthelp
#482 [11:26] <will> I tried buying minecraft today but an error keeps happening
#483 [11:26] * jij [webchat@97-122-255-79.hlrn.qwest.net] has joined #minecrafthelp
#484 [11:27] * jij [webchat@97-122-255-79.hlrn.qwest.net] has quit. (Client Quit)
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#486 [11:35] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
#487 [11:50] * tvrdi_orah [webchat@192-126.dsl.iskon.hr] has joined #minecrafthelp
#488 [11:52] <tvrdi_orah> io.netty.channel.abstract.channel$annotated.connect.exception.connection.timed.out.no.further.information
#489 [11:52] <tvrdi_orah> i was trying to join a lan server
#490 [11:54] * Anastasia1301 [webchat@p5B0291C5.dip0.t-ipconnect.de] has joined #minecrafthelp
#491 [11:57] * TheHough [webchat@cpc84043-pool15-2-0-cust113.15-1.cable.virginm.net] has joined #minecrafthelp
#492 [11:57] <Anastasia1301> Hello my password is no longer recognized I will not get a link to reset my password sent
#493 [11:57] <Greymagic27> ??> Anastasia1301 account/send-email
#494 [11:57] <Absol> Anastasia1301: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#495 [11:57] <Absol> Anastasia1301: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#496 [11:59] <TheHough> Hi there, I bought the game years and years ago. I dont know which email I used (as used to login with username) and the transaction ID is lost somewhere years ago. Is there anything I can do?
#497 [11:59] <Anastasia1301> thanks
#498 [11:59] <Greymagic27> TheHough, If your emailing them you can ask for alternate verification methods:
#499 [12:00] <Greymagic27> ??> TheHough account/send-email
#500 [12:00] <Absol> TheHough: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#501 [12:00] <Absol> TheHough: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#502 [12:00] <Anastasia1301> have send a mail to the support i waiting of answer
#503 [12:01] <Anastasia1301> thanks for the help
#504 [12:02] <Greymagic27> Your welcome
#505 [12:05] <TheHough> Thanks I emailed them, hopefully I can recover it
#506 [12:05] <Greymagic27> TheHough, Good luck
#507 [12:05] <Anastasia1301> Can someone tell me why I am not sent a link to password reset
#508 [12:06] <Greymagic27> There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#509 [12:06] <Greymagic27> One of the reasons that you don't get the email is suspicious activity. This is often caused by giving your login information to a 3rd party or website
#510 [12:13] * Me7 [webchat@ip5451e1b4.direct-adsl.nl] has joined #minecrafthelp
#511 [12:13] <Me7> used to be able to play full version now it only says play demo
#512 [12:14] <Greymagic27> ??> Me7 account/bug/demo
#513 [12:14] <Absol> Me7: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#514 [12:14] <Me7> i have purchased the game and have spend the past 30 min or so reading trough all those things but nothing worked
#515 [12:15] <Greymagic27> ??> Me7 account/send-email
#516 [12:15] <Absol> Me7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#517 [12:15] <Absol> Me7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#518 [12:17] * Me7 [webchat@ip5451e1b4.direct-adsl.nl] has quit. (Client Quit)
#519 [12:43] * Popo [webchat@c-24-11-11-78.hsd1.ut.comcast.net] has joined #minecrafthelp
#520 [12:44] * Gali [webchat@77-253-73-12.adsl.inetia.pl] has joined #minecrafthelp
#521 [12:44] <Gali> Hello
#522 [12:44] <Greymagic27> Gali, Hey, how can we help?
#523 [12:45] <Gali> I bought a minecraft but I did not receive the code
#524 [12:45] <Gali> I bought yesterday after 19
#525 [12:45] <Greymagic27> Gali, What do you mean by code? When you buy the game from minecraft.net you should be able to download it and play
#526 [12:46] <Gali> Well. I'll try it.
#527 [12:46] <Popo> My Minecraft Log in is not working and I sent a email to Mojang that it got hacked because recently my Fortnite account got hacked, its been over 3 weeks and they still haven't responded! Any suggestions?
#528 [12:46] <Greymagic27> ??> Popo account/send-email/wait-time
#529 [12:46] <Absol> Popo: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#530 [12:48] <Popo> That article is waaay out dated that's dated way back till Christmas.
#531 [12:48] <Gali> Thanks for help"_
#532 [12:48] <Gali> :)
#533 [12:48] <Greymagic27> Popo, They are still responding to emails that were sent on February the 13th due to the backlog
#534 [12:48] <Greymagic27> Gali, Your welcome :)
#535 [12:48] * Gali [webchat@77-253-73-12.adsl.inetia.pl] has quit. (Client Quit)
#536 [12:49] <Popo> So will I have to wait like another 3 weeks then?
#537 [12:49] <Greymagic27> Popo, Sadly yes
#538 [12:49] <Popo> ;(
#539 [12:49] <Popo> feels bad
#540 [12:50] <Popo> Thanks for the help! Was worried sick!
#541 [12:50] <Greymagic27> Your welcome, good luck!
#542 [12:51] * sleepyyydru [webchat@47.203.174.71] has joined #minecrafthelp
#543 [12:52] * sleepyyydru [webchat@47.203.174.71] has quit. (Client Quit)
#544 [13:20] * yCapivara [webchat@177.204.137.88.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#545 [13:20] <yCapivara> hi
#546 [13:20] <Galaxy_2Alex> yCapivara, Hello
#547 [13:21] <yCapivara> so
#548 [13:21] <yCapivara> i cant start the game
#549 [13:21] <yCapivara> it says that it is a failure at the path
#550 [13:22] <Galaxy_2Alex> yCapivara, What is the exact error message?
#551 [13:22] <yCapivara> D: and then some chinese writing
#552 [13:22] <yCapivara> Error details: A sintaxe do nome do arquivo, do nome do diret�rio ou do r�tulo do volume est� incorreta.
#553 [13:22] <yCapivara> Filename on disk: .minecraft
#554 [13:22] <yCapivara> Path: D:\į\.minecraft
#555 [13:22] <yCapivara> it is in portuguese
#556 [13:23] <Galaxy_2Alex> yCapivara, Please change the launcher language to English, then give me the error.
#557 [13:23] <yCapivara> but it is saying that the name file and something is incerrect
#558 [13:23] <yCapivara> okay
#559 [13:24] <yCapivara> Error details: A sintaxe do nome do arquivo, do nome do diret�rio ou do r�tulo do volume est� incorreta.
#560 [13:24] <yCapivara> Filename on disk: .minecraft
#561 [13:24] <yCapivara> Path: D:\į\.minecraft
#562 [13:24] <yCapivara> Exists: false
#563 [13:24] * Absol kicked yCapivara from #minecrafthelp (Reason: Capivara :Stop spamming)
#564 [13:24] <Greymagic27> Ouch
#565 [13:25] <Galaxy_2Alex> oh right
#566 [13:25] <tyteen4a03> Galaxy_2Alex: I would say you can probably guess
#567 [13:25] <Galaxy_2Alex> win/!
#568 [13:25] <Galaxy_2Alex> I think?
#569 [13:26] <mattym> The fact that I cant get anything to decode the chars would suggest so.
#570 [13:26] <Greymagic27> I think the error is saying 'the file name is incorrect' That's as much as I can get out of the translator
#571 [13:26] <Galaxy_2Alex> Emojis?
#572 [13:26] * Anthony_ [webchat@71-94-185-97.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#573 [13:27] <Galaxy_2Alex> Maybe Windows allows that now
#574 [13:27] <mattym> Probably
#575 [13:27] <Anthony_> I bought minecraft in 2013 is that long enough ago to get it back without paying again?
#576 [13:28] <Greymagic27> Anthony_, If you sign in using the same account as you bought it with, you'll be able to download it again without paying :)
#577 [13:28] <Anthony_> okay thank you
#578 [13:28] <Greymagic27> No problem
#579 [13:28] * Anthony_ [webchat@71-94-185-97.dhcp.knwc.wa.charter.com] has quit. (Client Quit)
#580 [13:35] * ZGlix [webchat@ip68-98-39-28.ph.ph.cox.net] has joined #minecrafthelp
#581 [13:35] <ZGlix> I cant join my friends world on xbox 1
#582 [13:36] <mattym> ZGlix, We do not support the console versions here.
#583 [13:36] <ZGlix> where do i go then?
#584 [13:36] <mattym> ZGlix, Forums probably.
#585 [13:37] <ZGlix> alright
#586 [13:42] * stitch09 [webchat@cpe-71-69-41-97.triad.res.rr.com] has joined #minecrafthelp
#587 [13:44] <stitch09> I need to change my email address I have for my minecraft account because the one I was currently using for it has been deactivated. I need to change it to my newer email address. I can sign in to my older email address to change my email for my account on here.
#588 [13:45] <mattym> ??> stitch09 account/send-email
#589 [13:45] <Absol> stitch09: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#590 [13:45] <Absol> stitch09: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#591 [14:00] * Noah [webchat@mta-173-94-46-41.triad.rr.com] has joined #minecrafthelp
#592 [14:00] <Noah> hello
#593 [14:01] <Galaxy_2Alex> Noah, Hello
#594 [14:01] <Noah> Whenever I try to play my game crashes either while loading into a world or while on the loading screen
#595 [14:01] <Galaxy_2Alex> ??> Noah launcher/log
#596 [14:01] <Absol> Noah: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#597 [14:01] <Galaxy_2Alex> Noah, Please copy the game after your game has crashed.
#598 [14:07] * danny [webchat@c-71-194-193-39.hsd1.il.comcast.net] has joined #minecrafthelp
#599 [14:08] <danny> Im trying to connect to Minecraft using forge and for some reason it wont let me go into minecraft
#600 [14:08] <Galaxy_2Alex> ??> danny mods
#601 [14:08] <Absol> danny: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#602 [14:08] <Absol> danny: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#603 [14:10] * Noah [webchat@mta-173-94-46-41.triad.rr.com] has joined #minecrafthelp
#604 [14:10] <Noah> Every time I try to play, the game crashes on the loading screen
#605 [14:11] <Galaxy_2Alex> ??> Noah launcher/log
#606 [14:11] <Absol> Noah: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#607 [14:11] <Galaxy_2Alex> Noah, Please copy the game after your game has crashed.
#608 [14:11] <Noah> https://paste.ubuntu.com/p/nM6fPP5tmk/
#609 [14:11] <Galaxy_2Alex> ??> Noah av/adwcleaner
#610 [14:11] <Absol> Noah: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#611 [14:11] <Absol> Noah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#612 [14:13] * Noah [webchat@mta-173-94-46-41.triad.rr.com] has quit. (Client Quit)
#613 [14:16] * danny [webchat@c-71-194-193-39.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#614 [14:33] * Gabe [webchat@c-73-164-192-155.hsd1.or.comcast.net] has joined #minecrafthelp
#615 [14:34] <Gabe> I got a Minecraft account from a friend because they will no longer be using it. Is there any way to change the birthdate from theirs to mine?
#616 [14:34] <Galaxy_2Alex> Gabe, That is technically not allowed, an account cannot be given to someone else - it's in the EULA.
#617 [14:35] <Gabe> I more so meant, the bought it for me. As in, they bought it the other day and didn't use it
#618 [14:36] <Galaxy_2Alex> Gabe, If he created the account with all his details and agreed to the EULA, it is his account.
#619 [14:36] <Galaxy_2Alex> Gabe, Anyway, putting that aside: I don't think a birth date can be changed.
#620 [14:43] * Mrak [webchat@45.56.194.235] has joined #minecrafthelp
#621 [14:43] <Mrak> Hello
#622 [14:43] <Mrak> Can someone help me here?
#623 [14:43] * Mrak [webchat@45.56.194.235] has quit. (Client Quit)
#624 [14:43] <Galaxy_2Alex> Patience is a virtue.
#625 [14:52] * non-named [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#626 [14:53] <non-named> This is my log:
#627 [14:53] <non-named> https://pastebin.com/rGZkugpb
#628 [14:54] <Galaxy_2Alex> ??> non-named launcher/more-ram
#629 [14:54] <Absol> non-named: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#630 [14:55] <non-named> Oh yeah, I did forget that I modified ram awhile ago, I will check that out.
#631 [14:55] <Galaxy_2Alex> oh come on, they deleted my forum post
#632 [14:55] <Galaxy_2Alex> sorry, the post is gone
#633 [14:55] <non-named> ok
#634 [14:55] <non-named> Could I try lowering the ram?
#635 [14:56] <Galaxy_2Alex> non-named, Yes, whatever you are trying to allocate right now is too much, just put it back to whatever it used to be
#636 [14:57] <non-named> I don't know how much to use, When I modified it, I was using 14 gb of ram. I have 14 GB of ram. By default, I think I used 2 gb of ram before.
#637 [14:57] <non-named> Is there a certain limit on how much to use?
#638 [14:58] <mattym> non-named, For vanilla the default 2 is all you need.
#639 [14:58] <non-named> Oh wait, I worded that wrong. I meant to say that i was using 4 gigs. Ok, I will use 2 gb of ram
#640 [15:05] <non-named> ok, the game was at least able to run but I cannot seem to start a single player or play a multiplayer server. Some say this can be caused by graphics (I saw this because it is an video settings). Changing VBOs settings true/false doesn't seem to work.
#641 [15:05] <Galaxy_2Alex> ??> non-named win/dxdiag
#642 [15:05] <Absol> non-named: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#643 [15:09] <non-named> https://pastebin.com/tc02j0Cc
#644 [15:09] <non-named> It's weird because I got a new and powerful graphics card.
#645 [15:10] <Galaxy_2Alex> non-named, Should be fine, processor is getting a bit old though.
#646 [15:10] <non-named> ok
#647 [15:10] <non-named> I do have another thing to say, I did lower the ram to 1 but the gameplay was a little choppy but then eventually the game crashed. I can give you that log too if needed.
#648 [15:11] <Galaxy_2Alex> non-named, Could try to install Java and use the installed one instead of the native
#649 [15:11] <Galaxy_2Alex> ??> non-named win/java/reinst
#650 [15:11] <Absol> non-named: You need to reinstall Java.
#651 [15:11] <Absol> non-named: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#652 [15:11] <Galaxy_2Alex> non-named, Head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_201\bin\javaw.exe"
#653 [15:14] * halfcalderon [webchat@76-14-40-93.sf-cable.astound.net] has joined #minecrafthelp
#654 [15:15] <non-named> instant game crash when launching
#655 [15:15] <non-named> I could try reinstalling java
#656 [15:15] <Galaxy_2Alex> non-named, What error message>
#657 [15:15] <halfcalderon> so i tried opening minecraft but i made me download a new version, i dont think i can remember what email i used but have the username and password
#658 [15:15] <non-named> Try a list of emails you know and have
#659 [15:15] <halfcalderon> i havent played the pc edition in like 2 years someone help
#660 [15:15] <Galaxy_2Alex> non-named, Did you reinstall Java like Absol said? Forgot to mention, you need to install the 64-bit version of Java.
#661 [15:16] <non-named> I'll do so
#662 [15:16] <Galaxy_2Alex> halfcalderon, It would be really difficult to find out about the account if you don't know the email address.
#663 [15:16] <non-named> Hey, I need to restart my web browser, do you mind if I go and come right back?
#664 [15:17] <Galaxy_2Alex> non-named, Sure
#665 [15:17] <non-named> ok
#666 [15:17] * non-named [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#667 [15:17] <non-named> ok, I am back
#668 [15:18] * dave [webchat@cpe-67-253-49-158.maine.res.rr.com] has joined #minecrafthelp
#669 [15:18] <Galaxy_2Alex> halfcalderon, Keep in mind that, after three log in attempts, it throttles the login, so you can't log in again for one hour with any account.
#670 [15:18] <dave> Any advice on how to migrate my account over when I don't remember what email I used 10 years ago for MC classic
#671 [15:18] * dave is now known as Guest41030
#672 [15:19] <Galaxy_2Alex> Guest41030, Contact Mojang with as much information as possible, make sure to ask for alternative authentication for the transaction ID:
#673 [15:19] <Galaxy_2Alex> ??> Guest41030 mojang/email
#674 [15:19] <Absol> Guest41030: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#675 [15:19] <Absol> Guest41030: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#676 [15:19] <Guest41030> okay, thanks
#677 [15:19] * Guest41030 [webchat@cpe-67-253-49-158.maine.res.rr.com] has quit. (Client Quit)
#678 [15:24] <non-named> Reinstalling Java kind of gave some strange results
#679 [15:25] <Galaxy_2Alex> non-named, Yes?
#680 [15:26] * non-named [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#681 [15:26] <non-named> My browser kind of went out
#682 [15:26] <non-named> Anyways, it didn't really work.
#683 [15:26] <non-named> Re-installing java
#684 [15:26] <Galaxy_2Alex> non-named, What is the error message right now?
#685 [15:27] <non-named> I'll get it
#686 [15:28] <non-named> There isn't really an error, although if you are talking about in the logs then that is 29 fatals in the log
#687 [15:28] <non-named> I'll send them
#688 [15:30] <non-named> https://pastebin.com/LQNd3YUs
#689 [15:30] <non-named> The first fatal starts at line 135
#690 [15:30] <Galaxy_2Alex> ??> non-named launcher/reinst/win
#691 [15:30] <Absol> non-named: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#692 [15:30] <Absol> non-named: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#693 [15:34] * halfcalderon [webchat@76-14-40-93.sf-cable.astound.net] has quit. (Quit: webchat.esper.net)
#694 [15:41] * Zurk [webchat@d75-154-227-90.bchsia.telus.net] has joined #minecrafthelp
#695 [15:42] <Zurk> Can anyone help me with getting into my old minecraft account that I forgot the password for
#696 [15:43] <Galaxy_2Alex> Zurk, You can reset the password.
#697 [15:44] <Galaxy_2Alex> ??> Zurk account/reset-password
#698 [15:44] <Absol> Zurk: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#699 [15:44] <Absol> Zurk: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#700 [15:44] * non-named [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#701 [15:44] <Zurk> I have tried to reset my password but I am not recieving an email
#702 [15:44] <Galaxy_2Alex> Zurk, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#703 [15:45] <non-named> okay just so you know, the game seems to work after re-installing. Thank you for the assistance.
#704 [15:45] <Zurk> I have looked through that article and none of it helped
#705 [15:45] <Galaxy_2Alex> non-named, No problem, just don't mess with the memory settings anymore
#706 [15:46] * Keshi [webchat@c-69-141-208-48.hsd1.nj.comcast.net] has joined #minecrafthelp
#707 [15:46] <non-named> ok
#708 [15:46] * non-named [webchat@ip98-178-141-52.ok.ok.cox.net] has quit. (Client Quit)
#709 [15:46] <Galaxy_2Alex> Zurk, It does say what to do if you need help with any of those solutions.
#710 [15:46] <Galaxy_2Alex> Zurk, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#711 [15:46] <Galaxy_2Alex> ??> Zurk account/trans-id
#712 [15:46] <Keshi> hi I would like to talk about my Minecraft, it always crashes when I try to join it. What do I do?
#713 [15:46] <Absol> Zurk: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#714 [15:46] <Galaxy_2Alex> ??> Zurk account/send-email
#715 [15:47] <Absol> Zurk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#716 [15:47] <Absol> Zurk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#717 [15:47] <Galaxy_2Alex> ??> Keshi launcher/log
#718 [15:47] <Absol> Keshi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#719 [15:47] <Galaxy_2Alex> Keshi, Please copy the log after the game has crashed.
#720 [15:47] <Zurk> I've sent the email with my transaction and order ID but I haven't gotten a response.
#721 [15:48] <Galaxy_2Alex> Zurk, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#722 [15:48] <Galaxy_2Alex> Reading is a virute
#723 [15:48] <Galaxy_2Alex> virtue*
#724 [15:48] <Galaxy_2Alex> so is spelling for me, apparently
#725 [15:49] * NicolasG2003 [webchat@cpe-190-55-125-242.telecentro-reversos.com.ar] has joined #minecrafthelp
#726 [15:49] <NicolasG2003> Hi
#727 [15:49] <Galaxy_2Alex> NicolasG2003, Hello
#728 [15:50] <NicolasG2003> I have problems to login
#729 [15:50] <urielsalis> NicolasG2003, what happens when you try?
#730 [15:50] <NicolasG2003> Because I forgot my password
#731 [15:51] <urielsalis> NicolasG2003, have you tried resetting your password
#732 [15:51] <NicolasG2003> so i want that mojang send me a mail with a link to reset paSSWORD
#733 [15:51] <urielsalis> ?
#734 [15:51] <urielsalis> NicolasG2003, so you dont receive the email?
#735 [15:51] * Keshi [webchat@c-69-141-208-48.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#736 [15:51] <NicolasG2003> but they don't send me anything
#737 [15:51] <urielsalis> ??> NicolasG2003 account/send-email
#738 [15:51] <NicolasG2003> no, i didn't received anything
#739 [15:51] <Absol> NicolasG2003: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#740 [15:51] <Absol> NicolasG2003: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#741 [15:52] <NicolasG2003> Yes, I've already done that
#742 [15:53] <NicolasG2003> but i wanted to ask if someone could help me so I don't have to wait the answer
#743 [15:53] <Galaxy_2Alex> NicolasG2003, No, you will have to wait for them to answer.
#744 [15:53] <NicolasG2003> ok
#745 [15:53] <NicolasG2003> but
#746 [15:53] <NicolasG2003> it's weird that I didn't received anything
#747 [15:54] <NicolasG2003> because
#748 [15:54] <NicolasG2003> i ve created another account
#749 [15:54] <Galaxy_2Alex> NicolasG2003, With the same email address?
#750 [15:54] <NicolasG2003> only to try if the password reset was okay, and it works on that another account
#751 [15:54] <NicolasG2003> no
#752 [15:54] <NicolasG2003> with another one
#753 [15:55] <Galaxy_2Alex> NicolasG2003, Again, it seems to be something related to that first email address, and you will have to wait for them to answer your support request.
#754 [15:55] <NicolasG2003> but i have received before Mojang mails to my minecraft account
#755 [15:55] <NicolasG2003> ok
#756 [16:02] <Galaxy_2Alex> ??> NicolasG2003 scold/pm
#757 [16:02] <Absol> NicolasG2003: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#758 [16:02] <Galaxy_2Alex> NicolasG2003, Yes I do, and all of them had to contact Mojang and wait for them to reply. There is no fast track for this.
#759 [16:03] <NicolasG2003> ok sorry Absol
#760 [16:04] <NicolasG2003> Well i ll have to wait
#761 [16:04] <NicolasG2003> thank you so much! ;)
#762 [16:20] * borg3 [webchat@47-217-206-139.hen1cmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#763 [16:22] <borg3> Hello. I have been getting the error message stating that it was unable to start Minecraft runtime environment. I've tried the alternative launcher and running MinecraftLauncher.exe as administrator.
#764 [16:23] <Galaxy_2Alex> borg3, What is the exact, full error message?
#765 [16:24] <borg3> Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft.
#766 [16:24] <borg3> And I have tried reinstalling Minecraft.
#767 [16:25] <Galaxy_2Alex> borg3, Does it happen when you start the launcher, or the game in the launcher?
#768 [16:25] <borg3> Just the launcher. I think I uninstalled the game to make room on my hard drive a while back, so I just got done reinstalling the launcher and this happened.
#769 [16:26] <Galaxy_2Alex> ??> borg3 launcher/reinst/win
#770 [16:26] <Absol> borg3: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#771 [16:26] <Absol> borg3: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#772 [16:40] * PlayfulCuriosity [webchat@cpe-24-95-166-7.natcky.res.rr.com] has joined #minecrafthelp
#773 [16:41] <PlayfulCuriosity> Hi I am wondering why my Mojang and Minecraft account will not let me log in
#774 [16:41] <Galaxy_2Alex> PlayfulCuriosity, What does it say when you try?
#775 [16:42] <PlayfulCuriosity> Error! Unknown e-mail address or password.
#776 [16:42] <Galaxy_2Alex> ??> PlayfulCuriosity login/throttle
#777 [16:42] <Absol> PlayfulCuriosity: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#778 [16:42] <Absol> PlayfulCuriosity: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#779 [16:42] <Galaxy_2Alex> PlayfulCuriosity, If after an hour it still hasn't worked, come back.
#780 [16:43] <PlayfulCuriosity> Okay Thank you
#781 [16:43] * conor [webchat@86-44-61-122-dynamic.agg2.auv.dbc-mgr.eircom.net] has joined #minecrafthelp
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#783 [16:51] * Hirf [webchat@107-202-173-134.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#784 [16:56] <Hirf> Hello, I recently updated my computer (I run Windows 10) as I was having issues with a separate game, after which I decided to load up minecraft, as I was logging into a server the game froze on the 'Joining World' screen, so I restarted the game and tried it again a few times, still now luck, I decided to update my graphics drivers, that didnt see
#785 [16:56] <Hirf> m to help either, I uninstalled the game but kept the .minecraft folder, still couldnt get past 'Joining World' where is was freezing, uninstalled the game again and deleted the .minecraft file aswell. still not working. The game was working before I updated my pc.
#786 [16:57] <Galaxy_2Alex> ??> Hirf launcher/log
#787 [16:57] <Absol> Hirf: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#788 [16:57] <Galaxy_2Alex> Hirf, Please copy the log after the game has frozen.
#789 [17:03] * itsJess [webchat@c-75-74-197-5.hsd1.fl.comcast.net] has joined #minecrafthelp
#790 [17:03] <itsJess> Hey, I was wondering how i migrate my win 10 account to the java account
#791 [17:03] <Galaxy_2Alex> itsJess, Windows 10 Edition and Java Edition are seperate, you cannot migrate your account from one to another.
#792 [17:04] <Galaxy_2Alex> itsJess, You used to receive a free copy of the WIndows 10 Edition if you bought the Java Edition, but this is no longer the case.
#793 [17:04] <itsJess> So to play with friends that have the java version i have to purchase that version as well?
#794 [17:04] <Galaxy_2Alex> itsJess, Yes, correct.
#795 [17:05] <itsJess> well thats no fun.
#796 [17:05] <itsJess> okay thanks for the info.
#797 [17:05] <Galaxy_2Alex> itsJess, You're welcome, have a nice day.
#798 [17:05] <itsJess> Likewise.
#799 [17:05] <itsJess> Likewise.
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#802 [17:15] * Sukram91 [webchat@c-73-191-12-144.hsd1.md.comcast.net] has joined #minecrafthelp
#803 [17:16] <Sukram91> it says io.netty.channel.abstractchannel$annotatedconnectexception
#804 [17:16] <Sukram91> i can't Direct join servers
#805 [17:16] <Galaxy_2Alex> Sukram91, Does it happen on all servers or only specific ones? Make sure to try at least a few servers.
#806 [17:16] * cal [webchat@172-10-224-10.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#807 [17:17] <Sukram91> my friends are sending me the server address for their servers, it works for them, none of their servers work for me :/
#808 [17:17] <cal> I have tried uninstalling Java and the launcher in attempts to fix the issue when i login that says "cannot connect to server' i dont know what else to do
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#810 [17:18] <Galaxy_2Alex> Sukram91, If they are using any mods on the servers, they might be causing the issues.
#811 [17:18] <Sukram91> oh they were using mods, ill request them to make a world without mods and see how it goes :)
#812 [17:18] <Galaxy_2Alex> cal, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#813 [17:18] <Galaxy_2Alex> ??> cal tools/hjt
#814 [17:18] <Absol> cal: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#815 [17:18] <Absol> cal: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#816 [17:19] <cal> Ok, give me 1 minute
#817 [17:20] <cal> https://paste.ubuntu.com/p/C8zMHdt5rB/
#818 [17:21] <Sukram91> im having the THE AUTHENTICATION SERVERS ARE CURRENTLY DOWN FOR MAINTENANCE
#819 [17:21] <Galaxy_2Alex> Sukram91, Do not shout please.
#820 [17:21] <Sukram91> my apologies.
#821 [17:22] <Sukram91> how do i fix it?
#822 [17:22] <Galaxy_2Alex> Sukram91, Restart your router and PC, then try again.
#823 [17:22] <Galaxy_2Alex> cal, Using tools like McLeaks is strictly forbidden, and it can get your Minecraft account permanently suspended. First, remove the program if you still have it.
#824 [17:23] <Galaxy_2Alex> ?? cal win/hosts/edit
#825 [17:23] <Galaxy_2Alex> ??> cal win/hosts/edit
#826 [17:23] <Absol> cal: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#827 [17:23] <Absol> cal: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#828 [17:23] <Galaxy_2Alex> cal, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue.
#829 [17:24] * Sukram91 [webchat@c-73-191-12-144.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#830 [17:25] <cal> I have removed the two lines that contained mojang.com, and i looked in the uninstall menu and cant find anything about the mcleaks thing
#831 [17:25] <Galaxy_2Alex> cal, That's fine then, it should work again.
#832 [17:26] <cal> Ok, it does work now, thank you very much
#833 [17:26] <cal> Have a wonderful day
#834 [17:29] <Galaxy_2Alex> Galaxy_2Alex, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one on m
#835 [17:29] <Galaxy_2Alex> so close
#836 [17:34] * Sukram91 [webchat@c-73-191-12-144.hsd1.md.comcast.net] has joined #minecrafthelp
#837 [17:35] <Sukram91> i restarted them and authentication is still down
#838 [17:36] <Galaxy_2Alex> Sukram91, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#839 [17:36] <Galaxy_2Alex> ??> Sukram91 tools/hjt
#840 [17:36] <Absol> Sukram91: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#841 [17:36] <Absol> Sukram91: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#842 [17:40] * Hoff [webchat@cpe-172-251-227-138.socal.res.rr.com] has joined #minecrafthelp
#843 [17:40] <Hoff> hi, anyone here?
#844 [17:40] * Hoff [webchat@cpe-172-251-227-138.socal.res.rr.com] has quit. (Client Quit)
#845 [17:41] <Galaxy_2Alex> Patience is, still, a Virtue
#846 [17:44] * Hirf [webchat@107-202-173-134.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#847 [17:48] <Hirf> I am having an issue with my minecraft where, when I go to join a server, the game stops responding on the 'Joining World' screen, It was working fine till I updated my pc this morning, ive tried updating my graphics drivers, my Java, ive uninstalled and reinstalled the game twice. https://paste.ubuntu.com/p/6TGTFZZWG7/
#848 [17:49] * Nicko [webchat@c-24-10-109-199.hsd1.ca.comcast.net] has joined #minecrafthelp
#849 [17:49] <Galaxy_2Alex> Hirf, One moment please.
#850 [17:49] <Nicko> Hello Hirf.
#851 [17:49] <Hirf> hello
#852 [17:50] <Nicko> I am having some problems with crashing while trying to play
#853 [17:50] <Galaxy_2Alex> ??> Nicko launcher/log
#854 [17:50] <Absol> Nicko: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#855 [17:50] <Galaxy_2Alex> Nicko, Please copy the log after the game has crashed.
#856 [17:50] <Galaxy_2Alex> ??> Hirf av/adwcleaner
#857 [17:50] <Absol> Hirf: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#858 [17:50] <Absol> Hirf: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#859 [17:51] <Hirf> ok thanks g
#860 [17:52] * Hirf [webchat@107-202-173-134.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#861 [17:58] * Grant [webchat@c-24-13-249-239.hsd1.il.comcast.net] has joined #minecrafthelp
#862 [17:59] <Grant> I forgot my password and I need help I know my email but forgot my password to my email
#863 [17:59] <Galaxy_2Alex> Grant, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#864 [17:59] <Galaxy_2Alex> ??> Grant account/trans-id
#865 [17:59] <Absol> Grant: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#866 [17:59] <Galaxy_2Alex> ??> Grant account/send=email
#867 [18:00] <Grant> I made my account years ago how would I find the transaction ID
#868 [18:00] <Galaxy_2Alex> ??> Grant account/send-email
#869 [18:00] <Absol> Grant: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#870 [18:00] <Absol> Grant: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#871 [18:00] <Galaxy_2Alex> Grant, Check the link Absol gave you.
#872 [18:01] <Grant> I emailed them
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#874 [18:05] * dave [webchat@68-189-168-240.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#875 [18:06] <dave> i cant get into my account because i dont remmeber the email
#876 [18:06] * dave is now known as Guest16275
#877 [18:06] <Guest16275> i cant get into my account because i dont remmeber the email
#878 [18:07] <Galaxy_2Alex> Guest16275, Not at all?
#879 [18:07] <Guest16275> yeah
#880 [18:07] <Guest16275> not at all
#881 [18:07] <Galaxy_2Alex> Guest16275, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#882 [18:07] <Galaxy_2Alex> ??> Guest16275 account/trans-id
#883 [18:07] <Absol> Guest16275: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#884 [18:08] <Galaxy_2Alex> ??> Guest16275 account/send-email
#885 [18:08] <Absol> Guest16275: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#886 [18:08] <Absol> Guest16275: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#890 [19:10] <PlayfulCuriosity> Hi, I've waited 2 hours and its done the same thing
#891 [19:11] <Galaxy_2Alex> PlayfulCuriosity, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#892 [19:11] <Galaxy_2Alex> ??> PlayfulCuriosity account/trans-id
#893 [19:11] <Absol> PlayfulCuriosity: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#894 [19:11] <Galaxy_2Alex> ??> PlayfulCuriosity account/send-email
#895 [19:11] <Absol> PlayfulCuriosity: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [19:11] <Absol> PlayfulCuriosity: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#897 [19:11] <PlayfulCuriosity> I lost my ID
#898 [19:12] <Galaxy_2Alex> PlayfulCuriosity, Contact them nonetheless, explain your situation to them.
#899 [19:15] <PlayfulCuriosity> OK thanks for your help
#900 [19:15] * PlayfulCuriosity [webchat@cpe-24-95-166-7.natcky.res.rr.com] has quit. (Quit: webchat.esper.net)
#901 [19:18] * borg5 [webchat@47-217-206-139.hen1cmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#902 [19:18] * NeedHelp [webchat@184.red.82.37.46.procono.es] has joined #minecrafthelp
#903 [19:18] <borg5> I'm the borg from earlier that had the error message about Minecraft Runtime Environment being unable to launch.
#904 [19:18] <NeedHelp> My minecraft launcher dont work
#905 [19:19] <NeedHelp> Get black screen
#906 [19:20] <Galaxy_2Alex> borg5, did a reinstall not work?
#907 [19:20] <borg5> No it did not.
#908 [19:20] <Galaxy_2Alex> borg5, Could you please make a screenshot of the error and upload it to imgur, then give me the link to it?
#909 [19:20] <Galaxy_2Alex> ??> NeedHelp launcher/reinst/win
#910 [19:20] <Absol> NeedHelp: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#911 [19:20] <Absol> NeedHelp: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#912 [19:21] <NeedHelp> Ok I Will try
#913 [19:21] * NeedHelp [webchat@184.red.82.37.46.procono.es] has quit. (Client Quit)
#914 [19:24] <borg5> https://imgur.com/a/Jjq388B
#915 [19:28] <Galaxy_2Alex> borg5, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#916 [19:28] <Galaxy_2Alex> ??> borg5 tools/hjt
#917 [19:28] <Absol> borg5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#918 [19:28] <Absol> borg5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#924 [19:32] <Adam8> will you ever bring back minecraft lite on pocket edition?
#925 [19:33] <Galaxy_2Alex> Adam8, Mojang does not have any plans for that.
#926 [19:33] <borg5> https://paste.ubuntu.com/p/tzXnq8RfPN/
#927 [19:33] <Adam8> why not , many people dont know if they want to spend money and the lite version is a great idea
#928 [19:34] * rymom [webchat@173-20-63-105.client.mchsi.com] has joined #minecrafthelp
#929 [19:34] <Galaxy_2Alex> Adam8, There is a demo version available for Windows, Mac and Linux.
#930 [19:35] <Adam8> why did you remove minecraft lite on pocket edition
#931 [19:35] <rymom> Hi there, we just downloaded Minecraft Java Edition on my son's new laptop. It has been working fine, but starting yesterday he is consistently getting the error Java SE Binary Not Responding. We have updated java, our video driver (intel) and uninstalled/reinstalled Minecraft. We are running Windows 10. Can you help?
#932 [19:35] * Dayzed [webchat@ip98-184-91-78.mc.at.cox.net] has joined #minecrafthelp
#933 [19:36] <Galaxy_2Alex> ??> rymom av/adwcleaner
#934 [19:36] <Absol> rymom: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#935 [19:36] <Absol> rymom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#936 [19:36] <Galaxy_2Alex> Adam8, I do not know why Mojang stopped developing it.
#937 [19:37] <Dayzed> Hi! So way back, maybe 8 years ago I bought Minecraft. I don't think I have it transferred to a Mojang account. If it is, I don't know the email, but I certainly know the password and I know the username that the account was made under. How would I be able to gain access to my account?
#938 [19:37] <Galaxy_2Alex> borg5, That is odd, I only see one potential issue but it would mean your internet wouldn't work at all. Need to try to stab at it randomly.
#939 [19:37] <Galaxy_2Alex> Dayzed, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#940 [19:38] <Galaxy_2Alex> ??> Dayzed account/trans-id
#941 [19:38] <Absol> Dayzed: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#942 [19:38] <Galaxy_2Alex> ??> Dayzed account/send-email
#943 [19:38] <Adam8> (͡ ͡° ͜ つ ͡͡°)
#944 [19:38] <Absol> Dayzed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#945 [19:38] * rymom [webchat@173-20-63-105.client.mchsi.com] has quit. (Client Quit)
#946 [19:38] <Absol> Dayzed: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#947 [19:38] <Galaxy_2Alex> ??> borg5 av/adwcleaner
#948 [19:38] <Absol> borg5: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#949 [19:38] <Absol> borg5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#950 [19:38] <Adam8> is herobrine real?
#951 [19:39] * tyteen4a03 kicked Adam8 from #minecrafthelp (Reason: dam8 :Your behavior is not conducive to the desired environment.)
#952 [19:39] <Dayzed> Thanks! Absol
#953 [19:39] * rymom [webchat@173-20-63-105.client.mchsi.com] has joined #minecrafthelp
#954 [19:40] * pete [webchat@99-194-178-5.dyn.centurytel.net] has joined #minecrafthelp
#955 [19:40] <rymom> ok I did the scan/followed directions
#956 [19:40] * pete is now known as Guest59273
#957 [19:40] <Dayzed> I don't know the e-mail, and these options all require e-mail. How can I still recover the account? Absol
#958 [19:40] <Galaxy_2Alex> rymom, Please put the link to it into this chatroom.
#959 [19:41] <Galaxy_2Alex> Dayzed, Give them as much information as you can, explain your situation. Make sure the contact email address is still valid.
#960 [19:41] <Guest59273> hi , i have been experiencing some weird things in my world in minecraft, i keep seeing steve in my single player world even tho there is nobody in my house . could this be herobrine and is herobrine real?
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#962 [19:42] * Galaxy_2Alex kicked Guest59273 from #minecrafthelp (Reason: uest59273 :No, Herobrine is not real.)
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#966 [19:53] <red0> whenever I try to buy Minecraft it sends an error saying the credit info is wrong
#967 [19:53] <red0> what should I do
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#971 [20:25] <boo> io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information: What's this?
#972 [20:27] * OneEyeGuy [webchat@47.156.169.114] has joined #minecrafthelp
#973 [20:27] <OneEyeGuy> hello?
#974 [20:28] <OneEyeGuy> okay well. I am trying to migrate my old minecraft premium accnt, but the username I remember using doesn't seem to be working. I emailed support, but they are back logged with requests, so I was wondering if there was any way I could find the username out or continue migration w/o it
#975 [20:29] <webrosc> OneEyeGuy, will have to wait on Mojang to reply
#976 [20:30] <OneEyeGuy> okay. appreciate the quick reply :)
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#978 [20:35] <boo> My friend made a server and turned the whitelist on. The usernames are added to the list already and the whitelist is on. However I still can't join the server only my friend who made the server can.
#979 [20:36] <webrosc> did they portforward?
#980 [20:36] <boo> I don't think so.
#981 [20:37] <webrosc> then thats why you can't join, they need to so anyone outside of their home network can join
#982 [20:37] <boo> okay one sec
#983 [20:37] <boo> thank you
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#988 [20:54] <EsmailELBoB> hi guys i going here from the day xD to fix my problem so anyone of technical support here ?
#989 [20:55] <webrosc> ??> EsmailELBoB ask
#990 [20:55] <Absol> EsmailELBoB: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#991 [20:55] <Absol> EsmailELBoB: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#992 [20:56] <EsmailELBoB> okay Absol im just getting logs to ask, thats why i didnt send msg for while
#993 [20:57] <EsmailELBoB> so i download the mc launcher from minecraft.net & all is up to date & when i try to run any version i get an error (logs: https://ghostbin.com/paste/txqvu/raw)
#994 [21:09] <EsmailELBoB> Absol u gonna to help or you just good when it come to talk ?
#995 [21:09] <webrosc> ?? bot
#996 [21:09] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#997 [21:10] <webrosc> and i didn't answer as i am not a linux user
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#999 [21:38] * _Nocturnalist [webchat@47.187.97.136] has joined #minecrafthelp
#1000 [21:39] <_Nocturnalist> hello, I am looking for help regarding accessing an old account that I haven't touched in many years
#1001 [21:40] <webrosc> _Nocturnalist, you will most likely need to contact Mojang
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#1004 [21:45] <xXYoungGunnerXx> Hi my game wont "Launch" meaning when I open my Minecraft launcher and click Launch it will open but it will be stuck on the Mojang loading screen forever and when I click on it to see if it will do anything it says not responding and took me back to the launcher and says game crash but it has happened at least 20 times and yes it did work at one p
#1005 [21:45] <xXYoungGunnerXx> oint but it started like 3 months ago yes I have restarted my computer and yes I have uninstalled and reinstalled 3 times and yes I have troubleshooted it 5 times and it still wont work and I would like to know why.
#1006 [21:46] <webrosc> ??> xXYoungGunnerXx av/adwcleaner
#1007 [21:46] <Absol> xXYoungGunnerXx: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1008 [21:46] <Absol> xXYoungGunnerXx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1009 [21:48] <xXYoungGunnerXx> this wont corrupt my system will it?
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#1012 [22:08] <Nuke> I have the minecraft windows 10 edition so, can I get the java version for free
#1013 [22:08] <webrosc> Nuke, nope
#1014 [22:09] <Nuke> Then can we do everything that we do in java in windows 10 version
#1015 [22:10] <webrosc> mostly, the 2 versions have some differences, but the basics are pretty much the same
#1016 [22:11] <Nuke> Can you actually tell me the difference s
#1017 [22:11] <Nuke> What about modding
#1018 [22:11] <webrosc> you cant mod bedrock version
#1019 [22:12] <webrosc> https://minecraft.gamepedia.com/Java_Edition vs https://minecraft.gamepedia.com/Bedrock_Edition have fun reading
#1020 [22:12] <Nuke> Are add ons and mods same
#1021 [22:13] <webrosc> google can tell you all this
#1022 [22:15] <Nuke> What is the estimated time that bedrock comes at par with java
#1023 [22:16] <webrosc> when mojang make them the same, we don't have insider info, this is a community support channel for fixing broken minecrafts
#1024 [22:16] <Nuke> Thank you
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#1027 [22:52] <PotatoeCakes28> hey it wont let me play on 1.13.2
#1028 [22:52] <PotatoeCakes28> ???
#1029 [22:53] <PotatoeCakes28> anyone there
#1030 [22:53] <webrosc> why won't it
#1031 [22:53] * PotatoeCakes28 [webchat@162-201-48-246.lightspeed.mmphtn.sbcglobal.net] has quit. (Client Quit)
#1032 [22:53] <webrosc> :?
#1033 [22:53] * PotatoeCakes28 [webchat@162-201-48-246.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#1034 [22:53] <PotatoeCakes28> help
#1035 [22:54] <webrosc> with? exaplain your issue in detail
#1036 [22:54] <PotatoeCakes28> How come it wont let me play on version 1.13.2
#1037 [22:54] <PotatoeCakes28> can you help me with that issue
#1038 [22:54] <webrosc> could you expand on 'it won't let me play'
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#1040 [22:56] <PotatoeCakes28> sorry to waste your time it let me on it for the hundredth time
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#1042 [22:56] * webrosc shrugs
#1042 [22:57] <PaperPurse> Hey, just bought minecraft but something keeps going wrong the second i open any world, a pop up appears on the launcher with "A fatal error has been detected by the java runtime environment" anyone know how to fix this?
#1043 [23:00] <PaperPurse> or can anyone help me figure out getting a refund?
#1044 [23:01] <webrosc> ??> PaperPurse launcher/crash-log
#1045 [23:01] <Absol> PaperPurse: We need to see your crash log, which is created after a crash.
#1046 [23:01] <Absol> PaperPurse: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1047 [23:04] <PaperPurse> https://paste.ubuntu.com/p/mxt9vCWjVb/
#1048 [23:04] <webrosc> ??> PaperPurse win/dxdiag
#1049 [23:04] <Absol> PaperPurse: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1052 [23:19] <Guest48185> Hi all, just installed Minecraft for Java on CloudReady ChromeOS. The mouse isn't being captured so it just looks down (or if I invert mouse, it just looks up). Been googling up a storm with no solutions. Help?
#1053 [23:25] * Dylwoo [webchat@cpe-70-120-207-55.hot.res.rr.com] has joined #minecrafthelp
#1054 [23:26] <Dylwoo> Hey, so I haven't played minecraft Java edition since before the merge to Mojang. Well I was trying to log on to download it to my new PC to play with some friends but when I try to merge my account it ask for a username and I can not remember to save the life of me and its not letting me reset.
#1055 [23:28] <webrosc> Dylwoo, see https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues
#1056 [23:30] <Dylwoo> How do I retrieve me old Minecraft username though?
#1057 [23:32] <webrosc> read that page
#1058 [23:32] <webrosc> including that last paragraph
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