#1 [00:01] * CMac [webchat@mobile-107-77-201-77.mobile.att.net] has joined #minecrafthelp
#2 [00:03] <CMac> I can't get version 1.13.2 to stop crashing on my laptop. i have win 10 on it, updated drivers and java. plenty of RAM and space to run it, but it won't get past Loading World 68% without crashing. Please help.
#3 [00:04] <CMac> it can run 1.12 with no issue
#4 [00:05] * MForeshadow [webchat@104-48-105-27.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#5 [00:05] <webrosc> CMac, post the crash report to paste.ubuntu.com then link it here
#6 [00:06] <MForeshadow> I'm having trouble joining LAN servers, I get this message when I try:
#7 [00:06] <MForeshadow> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information
#8 [00:06] <MForeshadow> Anyone know how fix? thx
#9 [00:07] <CMac> how do i get a crash report?
#10 [00:13] <CMac> Never mind. I think I found the crash report.
#11 [00:13] <CMac> Here's the link: https://paste.ubuntu.com/p/yTqTWkWMfB/
#12 [00:14] <CMac> it looks like it says Out Of Memory Error, but I have 8GB of RAM. It should run fine I would think.
#13 [00:16] <mattym> ??> CMac info/vars
#14 [00:16] <Absol> CMac: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#15 [00:17] <mattym> MForeshadow, if its on a LAN, try disabling any firewalls on all computers involved.
#16 [00:19] <CMac> thanks matt and absol. i'm going to see if that works and let you know.
#17 [00:21] <mattym> CMac, Based on info in the log, that should c9ver the issue. Make sure to cover all of what the more info sections say. As its likely 3rd party software introducing the issue in the first place.
#18 [00:21] <mattym> Cover*
#19 [00:22] <CMac> yes, it had the Java Options on the list, and one of the known incompatible softwares is an antivirus I'm running, so i just need to adjust the firewall and remove the JAVA OPTIONS...thanks everyone. i hope it works.
#20 [00:31] * CMac [webchat@mobile-107-77-201-77.mobile.att.net] has quit. (Quit: webchat.esper.net)
#21 [01:14] * pentium [webchat@d173-180-244-171.bchsia.telus.net] has joined #minecrafthelp
#22 [01:16] <pentium> My game fails to boot vanilla 1.13.2, it gets stuck at "LWJGL Version: 3.1.6 build 14" in the game output log.
#23 [01:17] <mattym> pentium, What screen does it get to in the loading process?
#24 [01:18] <pentium> No screen, only game output
#25 [01:18] <mattym> ??> pentium
#26 [01:18] <mattym> ??> pentium paste
#27 [01:18] <Absol> pentium: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#28 [01:18] <mattym> pentium, Can you provide the full log via the site Absol linkled
#29 [01:20] <pentium> Do you need the debugs in there too? or just the infos
#30 [01:20] <mattym> pentium, All if possible
#31 [01:23] <pentium> wont let me copy everything, ill paste what i can
#32 [01:23] <pentium> https://paste.ubuntu.com/p/PbVtPVhqkf/
#33 [01:24] <mattym> ??> pentium tools/hjt
#34 [01:24] <Absol> pentium: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#35 [01:24] <Absol> pentium: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#36 [01:27] <pentium> https://paste.ubuntu.com/p/yXfs4xdX3G/
#37 [01:29] <mattym> pentium, Only issue I see is Discord. Try disabling the overlay feature in that. Then retry the game.
#38 [01:30] <pentium> still stuck at lwjgl
#39 [01:30] <mattym> ??> pentium av/adwcleaner
#40 [01:30] <Absol> pentium: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#41 [01:30] <Absol> pentium: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#42 [01:52] * bvshy [webchat@c-73-83-162-73.hsd1.wa.comcast.net] has joined #minecrafthelp
#43 [01:52] <bvshy> hello
#44 [01:52] <bvshy> is anyone here?
#45 [01:53] <bvshy> i have forgotten my mojang email
#46 [01:54] * bvshy [webchat@c-73-83-162-73.hsd1.wa.comcast.net] has quit. (Client Quit)
#47 [01:55] * Minishun [webchat@175.156.129.184] has joined #minecrafthelp
#48 [01:56] <Minishun> y does minecraft stops responding when i try to open a world
#49 [01:57] * Minishun [webchat@175.156.129.184] has quit. (Client Quit)
#50 [01:57] * Webchat280 [webchat@d24-150-217-57.home.cgocable.net] has joined #minecrafthelp
#51 [01:58] <Webchat280> I have this io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information popping up everytime I am trying to join my server
#52 [02:02] * Webchat280 [webchat@d24-150-217-57.home.cgocable.net] has quit. (Client Quit)
#53 [02:07] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#54 [02:33] * eluuna [webchat@ip68-9-154-91.ri.ri.cox.net] has joined #minecrafthelp
#55 [02:35] <eluuna> so i had an account way back in like 2010 and i haven't played in years. i don't remember my account password, but i can't do forgot password because i no longer have access to the email i used as a child when i purchased the account. am i screwed? or is there any way i can recover my account?
#56 [02:44] * Wache2_0 [webchat@h-213.61.89.122.host.de.colt.net] has joined #minecrafthelp
#57 [02:44] <Wache2_0> Hi, i have problems with starting my game ever sinced i had an update on my mac. It crashes when starting the game. Anybody here to help me on this?
#58 [02:48] * Wache2_0 [webchat@h-213.61.89.122.host.de.colt.net] has quit. (Client Quit)
#59 [03:03] * shanks1g [webchat@222-152-160-232-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#60 [03:04] <shanks1g> Hey. I am getting a io.netty.channel.abstractchannel$annotated problem. How do I fix this?
#61 [03:43] * holly [webchat@1.156.185.123] has joined #minecrafthelp
#62 [04:00] * Hussein [webchat@c-68-34-28-170.hsd1.mi.comcast.net] has joined #minecrafthelp
#63 [04:00] <Hussein> Hello?
#64 [04:01] * Hussein [webchat@c-68-34-28-170.hsd1.mi.comcast.net] has quit. (Client Quit)
#65 [05:15] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#66 [05:16] * Train_B0ss69 [webchat@122-61-223-249-adsl.sparkbb.co.nz] has joined #minecrafthelp
#67 [05:16] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#69 [05:20] * lostmumma [webchat@103.144.215.218.dyn.iprimus.net.au] has joined #minecrafthelp
#70 [05:21] <lostmumma> trying to purchase minecraft for my son - i am in australia and none of my bank cards are working. either does paypal. any hints what is easiest way to purchase from australia?
#71 [05:21] <urielsalis> lostmumma: is it a debit card or a credit card?
#72 [05:21] <lostmumma> debit :(
#73 [05:21] <lostmumma> credit only ha?
#74 [05:22] <urielsalis> lostmumma: yeah, most banks block debit cards from doing international purchases if you dont call them first to authorize it
#75 [05:22] <urielsalis> Credit they can revert it, debit its instant transfer
#76 [05:22] <lostmumma> right. so next best way to purchase?
#77 [05:22] <urielsalis> lostmumma: call your bank and tell them to authorize it? should take 10 mins
#78 [05:22] <lostmumma> ok i shall try that. thanks for your help :)
#79 [05:23] <urielsalis> lostmumma: else: http://minecraft.net/prepaid
#80 [05:23] <urielsalis> lostmumma: if there is a way to buy a code in australia it should show there
#81 [05:36] * Kabelou [webchat@217.74.99.200] has joined #minecrafthelp
#82 [05:44] <Kabelou> Somebody help me for migrate my Minecraft account to Mojang account please ? I have try but when i submit the form, I have an error telling me that the email address or password or username Minecraft is incorrect.
#83 [05:44] <Kabelou> Hello*
#84 [05:45] <Galaxy_2Alex> ??> Kabelou login/throttle
#85 [05:45] <Absol> Kabelou: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#86 [05:45] <Absol> Kabelou: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#87 [05:45] <Galaxy_2Alex> Kabelou, If after an hour, it still does not work, come back here for further instructions.
#88 [05:45] <Kabelou> Ok, thank a lot.
#89 [06:33] * AMX_Extreme [webchat@host227-227.infolink.ru] has joined #minecrafthelp
#90 [06:35] <AMX_Extreme> Hello, I can't login to my minecraft account. It may happen that the account seller changed the password.
#91 [06:36] * AMX_Extreme [webchat@host227-227.infolink.ru] has quit. (Client Quit)
#92 [06:37] * AMX_Extreme [webchat@host227-227.infolink.ru] has joined #minecrafthelp
#93 [06:37] <AMX_Extreme> Hello, I can't login to my minecraft account. It may happen that the account seller changed the password.
#94 [06:45] <AMX_Extreme> а вы можете отвечать на русском??
#95 [07:02] <Kabelou> Galaxy_2Alex I have try to change my Mojang password and it's not ok. I have this: "Error! Wrong Minecraft username, email, or password." or all it's good...
#96 [07:04] * Aza [webchat@235cm.78.teknikpark.se] has joined #minecrafthelp
#97 [07:05] <Aza> Hey, so my account was hacked and I wondered, can I see what email the hacker changed it to in any way?
#98 [07:07] <AMX_Extreme> just changed the password and everything. accordingly, I can't log in to my account
#99 [07:09] <AMX_Extreme> please help to return the account
#100 [07:10] <Aza> just send a password reset email
#101 [07:11] <Aza> https://account.mojang.com/resetpassword/request
#102 [07:12] <AMX_Extreme> I don't have access to the account I bought.
#103 [07:12] * AMX_Extreme [webchat@host227-227.infolink.ru] has quit. (Quit: webchat.esper.net)
#104 [07:13] <Aza> you bought an account.. hmm hahaha
#105 [07:18] * _ingpu [webchat@1.224.137.253] has joined #minecrafthelp
#106 [07:18] <_ingpu> Hello?
#107 [07:19] <_ingpu> I want to refund minecraft
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#111 [08:03] * nomadkg [webchat@ip1f10fba0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#112 [08:03] <nomadkg> hi
#113 [08:04] <nomadkg> i got an problem with pw reset any can help
#114 [08:04] <urielsalis> nomadkg: you dont receive the email?
#115 [08:04] <nomadkg> right
#116 [08:04] <urielsalis> ??> nomadkg account/send-email
#117 [08:04] <Absol> nomadkg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#118 [08:04] <Absol> nomadkg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#119 [08:05] <nomadkg> what if i didnt have any Transaction information any more buyed this at beta so it some years ago
#120 [08:06] <urielsalis> ??> nomadkg account/trans-id
#121 [08:06] <Absol> nomadkg: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#122 [08:19] * NHT_TONY [webchat@193.19.82.58] has joined #minecrafthelp
#123 [08:23] <NHT_TONY> hello! I can not log in to https://www.minecraft.net/ru-ru/. I do not have an error with the entrance, I just can not enter
#124 [08:26] <urielsalis> NHT_TONY: what error?
#125 [08:31] <NHT_TONY> @urielsalis: there is no mistake, I just cant log in, although the password and email are correct (sorry for writing with errors. English is not my mother language)
#126 [08:36] <NHT_TONY> Can I send a video about my problem here?
#127 [08:36] <urielsalis> NHT_TONY: have you tried resetting your passworD?
#128 [08:50] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#129 [08:56] * spx [webchat@86-127-225-52.rdsnet.ro] has joined #minecrafthelp
#130 [08:56] * NotSoOg [webchat@118.101.156.8] has joined #minecrafthelp
#131 [08:56] <NotSoOg> hey
#132 [08:57] * spx [webchat@86-127-225-52.rdsnet.ro] has quit. (Client Quit)
#133 [08:58] * NotSoOg [webchat@118.101.156.8] has quit. (Client Quit)
#134 [09:11] * su2real [webchat@86-127-225-52.rdsnet.ro] has joined #minecrafthelp
#135 [09:15] <su2real> "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:" when trying to connect to own server via public IP (for testing purposes). Windows 10, firewall disabled, port forwarding looks fine. I've looked this error up and it seems like it's (sort of) common, though I couldn't find any fix for it. Any
#136 [09:15] <su2real> help would be appreciated
#137 [09:15] <Capfan67> su2real, Hi.
#138 [09:16] <Capfan67> su2real, That's not so much an error as information, a report on the response you got *from* the server.
#139 [09:16] <Capfan67> su2real, "Connection refused" tells you that the server received your request, but denied connection, at the network level (not the minecraft server level).
#140 [09:17] <Capfan67> su2real, So, are you testing your own server, or trying to connect to someone else's server?
#141 [09:17] <su2real> it's my own server
#142 [09:17] <Capfan67> su2real, Are you testing from inside your own LAN?
#143 [09:18] <su2real> yes, from the computer the server is running on
#144 [09:18] <Capfan67> su2real, So, if you're trying to connect from inside, with an outside IP, expecting to be routed back inside, this is called NAT Loopback. Most routers don't support this.
#145 [09:18] <Capfan67> su2real, Are you able to connect using the LAN IP?
#146 [09:19] * idontknowitanymore [webchat@ip-95-222-116-65.hsi15.unitymediagroup.de] has joined #minecrafthelp
#147 [09:19] <su2real> Oh, I see. Yes, LAN IP does work
#148 [09:19] * idontknowitanymore [webchat@ip-95-222-116-65.hsi15.unitymediagroup.de] has quit. (Client Quit)
#149 [09:19] <Capfan67> su2real, Ok. So we know the software is running. Good, that's step 1. Do you have a second computer on the same network to test with?
#150 [09:20] <Capfan67> su2real, Actually, let's check from the outside and see if it's responding. Put your server address into this tool: https://dinnerbone.com/minecraft/tools/status/
#151 [09:21] <su2real> It doesn't look like it's working
#152 [09:21] <su2real> "Could not check the status of XXX"
#153 [09:22] <Capfan67> su2real, So, the issue could be Routing, or AV/Firewall with the local machine. To isolate and verify the machine, I usually suggest testing from a second machine on the same network, using the LAN IP.
#154 [09:23] <Capfan67> su2real, If you can't connect from a second machine on the network, that would point to AV/Security/LAN issues with the machine you need to solve first. If it does, work, then you move the troubleshooting your Router.
#155 [09:24] <su2real> I do not have a second PC, although I could try doing the same thing with a Bedrock server and use my phone
#156 [09:24] * Spottcraft [webchat@p4FE02665.dip0.t-ipconnect.de] has joined #minecrafthelp
#157 [09:26] <Capfan67> su2real, Testing a different program will not definitively tell you if your AV/Firewall settings for Javaw.exe are correct and working. On the other hand, you could temporarily disable your AV and Firewall while testing.
#158 [09:26] <su2real> Everything is disabled
#159 [09:26] <Spottcraft> I have send Minecraft a mail five days ago. Do you know when they will respond?
#160 [09:26] <Capfan67> Spottcraft, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#161 [09:27] <Capfan67> su2real, If you're confident that you have no software that could be blocking connections, you could look at the Router next, just bearing in mind that the router could be working and the server PC itself is still the issue.
#162 [09:27] <su2real> What should I look for
#163 [09:28] * Spottcraft [webchat@p4FE02665.dip0.t-ipconnect.de] has quit. (Client Quit)
#164 [09:28] <Capfan67> su2real, In dealing with the Router, be sure to verify that your using the correct LAN IP for port forwarding, and that you router has no firewall enabled (if so, temporarily disable the router firewall to test).
#165 [09:29] <su2real> Ok, will try disabling router firewall
#166 [09:29] <Capfan67> su2real, Also, If your router WAN/Internet config page shows your public IP, it's useful to verify this is the same IP that you see here: http://whatismyip.host/
#167 [09:29] <su2real> Yes, that's what I was using for grabbing my public IP
#168 [09:30] <su2real> So I disabled "Anti-hacking protection" and put the firewall on "low" (whatever that means)
#169 [09:30] <Capfan67> su2real, Again, it's useful to make sure your Router setup page shows this same number. If you're behind more than one router, you might see a different number which would tell us why it's not working.
#170 [09:32] <su2real> yes, router shows this very same number
#171 [09:32] <Capfan67> su2real, Also, make sure DMZ is *not* enabled in the router.
#172 [09:33] <su2real> Where would I find DMZ
#173 [09:33] <su2real> I can't seem to find anything
#174 [09:34] <Capfan67> su2real, That depends on your router model (they all have different menus), but should be in the same general area as port forwarding.
#175 [09:34] <Capfan67> su2real, Do you know your router make/model?
#176 [09:35] <su2real> Yes, I got a ZXHN H298N
#177 [09:36] * nomadkg [webchat@ip1f10fba0.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#178 [09:36] <Capfan67> su2real, DMZ is located in the "Application" tab, 3rd item down. Make sure it's not enabled.
#179 [09:37] <su2real> 3rd item down is Port Forwarding
#180 [09:37] <su2real> UPnP, UPnP Port Mapping, Port Forwarding, USB Storage, FTP Application, Application List
#181 [09:38] <su2real> that's all I've got in the Application sub-menu
#182 [09:39] <Capfan67> su2real, The online manual for your model shows different menus then.
#183 [09:39] <su2real> Hm, that's strange
#184 [09:39] <su2real> I don't know what hyperoptic is
#185 [09:40] <su2real> I don't have anything hyperoptic, whatever those guys are providing
#186 [09:41] * AlbertOk [webchat@212.customer.vtx1.net] has joined #minecrafthelp
#187 [09:41] <AlbertOk> My account says that my game is not purchased even though I purchased it quite a while back?
#188 [09:42] <Capfan67> su2real, portforward.com has menus that look more like what you're describing. Reading now. stand by...
#189 [09:42] <Capfan67> AlbertOk, do you know your character name?
#190 [09:43] <AlbertOk> Honestly, no. I can remember it but I don't know if it's 100% correct.
#191 [09:43] <AlbertOk> SDK_PinkBeazt
#192 [09:43] <Capfan67> AlbertOk, No worries. I was going to see if the name had been changed, which would indicate account theft.
#193 [09:44] <AlbertOk> I think that might be the name ^
#194 [09:44] <Capfan67> AlbertOk, That name has never been used. That's not the one. So, What do you see when you log into Mojang.com, then go here: https://account.mojang.com/me
#195 [09:45] <Capfan67> su2real, Can you take a screenshot of your port forwarding page?
#196 [09:45] <AlbertOk> It tells me to redeem gift code or prepaid card
#197 [09:46] <su2real> It looks just like this https://portforward.com/zte/zxhn-h298n/
#198 [09:46] <Capfan67> su2real, I'm interested in your settings to verify them, not the look of the page. =)
#199 [09:47] <Capfan67> AlbertOk, Prior to now, did you login with character name or email address?
#200 [09:47] <AlbertOk> I logged in with my email address
#201 [09:48] <Capfan67> AlbertOk, And you're sure you're using the correct email address to login?
#202 [09:48] <AlbertOk> I'm positive, its the only one I use for games.
#203 [09:48] <Capfan67> AlbertOk, Based on what you've told me, it sound like someone has move your account to another email. You will need to contact Mojang Customer Support to sort things out:
#204 [09:48] <Capfan67> ??> AlbertOk account/send-email
#205 [09:48] <Absol> AlbertOk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#206 [09:48] <Absol> AlbertOk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#207 [09:48] <su2real> Ok, https://gyazo.com/095da0f33b7f78291b7b83a579ddff38
#208 [09:49] <Capfan67> AlbertOk, Just a note, moving your account would require access to your email address or knowledge of your security question answers. I'd secure my email if I were you, by changing passwords.
#209 [09:49] <AlbertOk> Alright thanks.
#210 [09:52] <Capfan67> su2real, I see "WAN Connection" is set to Static IP. This differs from the Port-forwarding recommendation. The manual doesn't explain what this field is for. Do you have the option of "Wan Connection", and if so have you tried it?
#211 [09:53] <su2real> I have static ip and PPOE
#212 [09:53] <su2real> PPPOE*
#213 [09:53] <Capfan67> su2real, Sorry, PPPoE is what I meant.
#214 [09:54] <su2real> setting it to that will give me a time out (for me this is basically just trial and error since I don't really know what these things mean haha)
#215 [09:54] <su2real> time out when connecting to the server, that is
#216 [09:55] <Capfan67> su2real, PPPoE is "Point-to-Point Protocol over Ethernet", and a means of tunneling Ethernet traffic between a host and client.
#217 [09:56] <su2real> Alright
#218 [09:56] <Capfan67> su2real, So, when you make that change, the Dinnerbone tool still times out?
#219 [09:56] <su2real> Oh, I haven;t tried the tool
#220 [09:57] * Kabelou [webchat@217.74.99.200] has quit. (Quit: webchat.esper.net)
#221 [09:57] <Capfan67> su2real, You probably won't be able to connect to the outside IP from inside, so use an outside tool (or friend) to test.
#222 [09:59] <su2real> The tool still outputs the same error
#223 [10:01] <Capfan67> su2real, Your port forward page seems to be correct (given the change to PPPoE). Assuming your Server's LAN IP is 192.168.1.2, packets should route. We didn't confirm your server is accepting connections, so that's a gap in the test. Otherwise, it should be working. I might suggest contacting the router manufacturer for support.
#224 [10:02] <su2real> I double checked my LAN IP and it is in fact 192.168.1.2 (also manual so not much room for error)
#225 [10:03] <su2real> I might contact the manufacturer, thank you for all of your help!
#226 [10:03] <Capfan67> su2real, Best of luck.
#227 [10:04] <su2real> Until I find a fix I guess I'm stuck using ngrok with a very high ping
#228 [10:06] <Capfan67> su2real, ...You did disable your ngrok tunnel while you were testing, right?
#229 [10:06] <su2real> Yes, yes
#230 [10:06] <Capfan67> su2real, ok. =)
#231 [10:06] <su2real> Haven't even set it up after resetting Windows
#232 [10:26] * Micheger [webchat@88.130.155.105] has joined #minecrafthelp
#233 [10:26] <Micheger> Hello
#234 [10:27] <Greymagic27> Micheger, Hey, how can we help?
#235 [10:29] <Micheger> Uhm my Minecraft launcher say that i am offline.
#236 [10:30] <Greymagic27> ??> Micheger tools/hjt
#237 [10:30] <Absol> Micheger: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#238 [10:30] <Absol> Micheger: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#239 [10:34] * Micheger [webchat@88.130.155.105] has quit. (Quit: webchat.esper.net)
#240 [10:39] * charrochiki [webchat@190.236.76.101] has joined #minecrafthelp
#241 [10:40] <charrochiki> requiero asistencia porfavor
#242 [10:40] <Capfan67> ??> charrochiki lang/es
#243 [10:40] <Absol> charrochiki: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#244 [10:41] <Capfan67> charrochiki, What do you need assistance with?
#245 [10:42] <charrochiki> no abre mi minecraft
#246 [10:42] <Capfan67> charrochiki, What happens when you try?
#247 [10:43] <charrochiki> the console opens and I throw a mistake
#248 [10:45] <Capfan67> charrochiki, Let's look at the log and see the error:
#249 [10:45] <Capfan67> ??> charrochiki launcher/log-txt
#250 [10:45] <Absol> charrochiki: We need to see your full launcher log, which is created in the game directory.
#251 [10:45] <Absol> charrochiki: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#252 [10:48] <charrochiki> https://paste.ubuntu.com/p/Xbv2d42qMW/
#253 [10:48] <charrochiki> that?
#254 [10:49] <Capfan67> charrochiki, That's close enough. Stand by...
#255 [10:49] <Capfan67> charrochiki, "Pixel format not accelerated" - This means you have a driver issue. Let's look at your hardware and drivers:
#256 [10:50] <Capfan67> ??> charrochiki win/dxdiag
#257 [10:50] <Absol> charrochiki: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#258 [10:51] <charrochiki> Do you already have the link control in the same way?
#259 [10:52] <Capfan67> charrochiki, I will need the link to your report in order to see what driver issue you are having.
#260 [10:53] <charrochiki> https://paste.ubuntu.com/p/gfpqcVT2gD/
#261 [10:54] <Capfan67> charrochiki, Thank you. Stand by...
#262 [10:55] <Capfan67> charrochiki, your system is below Minecraft minimum requirements and won't likely support Minecraft.
#263 [10:56] <Capfan67> charrochiki, 1.13.2 will crash on that system. You *might* get older versions to run, but that would require a heroic effort. The hardware is too old for us to support here.
#264 [10:57] <charrochiki> charrochiki, 1.13.2 will crash on that system. You *might* get older versions to run, but that would require a heroic effort. The hardware is too old for us to support here.
#265 [10:58] <charrochiki> gracias entonces
#266 [11:17] * BlazenBoy [webchat@107-208-105-96.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#267 [11:18] <BlazenBoy> Hello\
#268 [11:21] <Capfan67> Hi
#269 [11:22] * Olly [webchat@host-92-19-40-20.as13285.net] has joined #minecrafthelp
#270 [11:24] <Olly> For some reason i can't chat in servers. I'm definitely not muted because i cant chat in any of my servers. If i try to type something it will say "cannot send chat message
#271 [11:25] <Capfan67> Olly, Sounds like you have multiplayer chat disabled. Let me see if I can find that...
#272 [11:27] <Olly> I've had chat turned off because I thought that it would hide chat. But is there a way to hide chat and still use cmds
#273 [11:28] <Capfan67> Olly, Options > Chat Settings > click "Chat" until the status is "shown".
#274 [11:28] <Capfan67> Olly, No. The command interface uses chat. I'm not aware of a way to separate them.
#275 [11:28] <Olly> Oh okay - thanks
#276 [11:32] * gurra [webchat@188.150.10.153] has joined #minecrafthelp
#277 [11:33] <gurra> Hi, my minecraft game keeps crashing when I try to join a realm/start my own private(offline)
#278 [11:33] <gurra> Can somebody help me?
#279 [11:33] * SpikeOnly [webchat@87-90-0-6.abo.bbox.fr] has joined #minecrafthelp
#280 [11:34] <Capfan67> gurra, It only crashes when joining Realm, or any server? How about loading a single player world?
#281 [11:35] <gurra> crashes whatever I try to load
#282 [11:35] <gurra> Tried updating java, drivers etc.
#283 [11:35] <Capfan67> gurra, ok. Do you receive an error number or desciption? If you're not sure, we can start by looking at the logs.
#284 [11:36] <Capfan67> gurra, Gunna' fill my coffee cup. In the mean time, here are the log instructions if you need them:
#285 [11:36] <Capfan67> ??> gurra launcher/log-txt
#286 [11:36] <Absol> gurra: We need to see your full launcher log, which is created in the game directory.
#287 [11:36] * SpikeOnly [webchat@87-90-0-6.abo.bbox.fr] has quit. (Client Quit)
#288 [11:36] <Absol> gurra: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#289 [11:37] <gurra> 1 sec
#290 [11:37] * Enigma [webchat@host-92-1-136-169.as43234.net] has joined #minecrafthelp
#291 [11:37] <Enigma> hello?
#292 [11:39] <Enigma> I'm having issues logging into my account, its saying my username or password are incorrect even though they have been changed and I've waited more than 24 hours since changing it to try logging in again. Still can't log in. I can log in fine with the login details on the Mojang site but on Minecraft.net nothing happens when I click login.
#293 [11:40] <Capfan67> Enigma, Are you able to log into Mojang.com?
#294 [11:40] <Capfan67> Enigma, ...wait, I misunderstood the end there. you can.
#295 [11:40] <Enigma> can anyone help with this? yes I am, and have changed my password, waited for hours, haven't throttled the login attempts either I've tried 3 times in total to log in since changing my password 4 days ago or so
#296 [11:41] <gurra> https://paste.ubuntu.com/p/YC68rCf65J/
#297 [11:41] <Enigma> I'm getting really fking pssed off with it, excuse the French, had my mc account since 2011 and nothing like this has happened, its a load of BS
#298 [11:41] <Capfan67> Enigma, This is sometimes caused by malicious 3rd party software. Let's see if any are lurking there:
#299 [11:41] <Capfan67> ??> Enigma tools/hjt
#300 [11:41] <Absol> Enigma: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#301 [11:41] <Absol> Enigma: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#302 [11:42] <Capfan67> gurra, Thanks. Stand by while I look at the log.
#303 [11:42] <gurra> yea sure
#304 [11:42] <gurra> thank you for doing it:)
#305 [11:43] <Capfan67> gurra, "Picked up _JAVA_OPTIONS: -Xmx256M" - It would appear you have Environment variables set that's limiting Java. I'll give you removal instructions:
#306 [11:43] <Capfan67> ??> gurra info/vars
#307 [11:43] <Absol> gurra: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#308 [11:43] <gurra> ty ill check it out!
#309 [11:44] <BlazenBoy> So i cant access my minecraft account because i do not remember the email i used before to reset my password.
#310 [11:45] <Capfan67> BlazenBoy, Do you login with username or password? (in other words, is your account a Mojang account)?
#311 [11:45] <BlazenBoy> username
#312 [11:45] <Enigma> my account is a Mojang account
#313 [11:45] <Enigma> https://paste.ubuntu.com/p/HYc7qR4Bgh/
#314 [11:45] <Enigma> there is the log you wanted
#315 [11:45] <Capfan67> Enigma, Stand by..
#316 [11:46] <Capfan67> BlazenBoy, Legacy accounts require knowledge of the email to migrate or reset password. You will need to contact Mojang Support:
#317 [11:46] <Capfan67> ??> BlazenBoy account/send-email
#318 [11:46] <Absol> BlazenBoy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#319 [11:46] <Absol> BlazenBoy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#320 [11:47] <Capfan67> ??> Enigma info/mcleaks
#321 [11:47] <Absol> Enigma: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#322 [11:47] <Absol> Enigma: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#323 [11:47] <Capfan67> ??> Enigma win/hosts/edit
#324 [11:47] <Absol> Enigma: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#325 [11:47] <Absol> Enigma: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#326 [11:47] <Capfan67> Enigma, So.. You have 3 steps: (1) clean your hosts file with the instructions above. (2) test to make sure it works. (3) Change your password since you've now given your credentials to account thieves.
#327 [11:48] <Enigma> I haven't used my account details on that application, I'm not retarded. But I'll try it regardless.
#328 [11:49] <Capfan67> Enigma, If you've tried to login *since* using that tool, it has redirected your login attempts to it's own servers. Thus, you've given them your credentials.
#329 [11:50] <Enigma> maybe I have then I guess, but my hosts file just says 94.xx.155.247 authserver.mojang.com
#330 [11:50] <Enigma> 94.xx.155.247 sessionserver.mojang.com
#331 [11:51] <Enigma> so do I just delete the text from file and save it?
#332 [11:51] <Capfan67> Enigma, Yes. MCLeaks put that there. Remove those entries (both of them), save then exit.
#333 [11:51] <Enigma> ok I will try logging into Minecraft now, before changing my password then I will change it
#334 [11:52] <Enigma> it works, thanks for you help. I won't be letting my cousin install mods on my PC again
#335 [11:52] <Capfan67> Enigma, Wise.
#336 [11:54] * HEXYO [webchat@151.66.132.205] has joined #minecrafthelp
#337 [11:54] * HEXYO [webchat@151.66.132.205] has quit. (Client Quit)
#338 [11:58] * zach [webchat@pool-100-4-224-220.albyny.fios.verizon.net] has joined #minecrafthelp
#339 [11:58] * zach is now known as Guest35844
#340 [11:59] <Guest35844> how do i change my email if my original email was terminated in december 2017 because it was a verizon email account?
#341 [11:59] <Capfan67> Guest35844, Do you login with your username or your email?
#342 [11:59] <Guest35844> email, it was purchased in september 2011
#343 [11:59] <Guest35844> i migrated my account years later
#344 [12:00] <Capfan67> Guest35844, You can change your email if you know your credentials and the answers to your security questions. I'll post the link:
#345 [12:00] <Capfan67> Guest35844, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#346 [12:00] <Guest35844> i don't know my security question answers as i made them in 4th grade
#347 [12:01] <Capfan67> Guest35844, Well, that's a problem. Self service requires knowing two of those three things. In that case, you'll need to contact Mojang Support:
#348 [12:01] <Capfan67> ??> Guest35844 account/send-email
#349 [12:01] <Absol> Guest35844: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#350 [12:01] <Absol> Guest35844: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#351 [12:02] <Guest35844> i did send an email and they sent an automatic email reply and this was one of the links they gave
#352 [12:02] <Capfan67> Guest35844, This link is for Technical support with the Java Client. For account issues, only Mojang can sort them for you.
#353 [12:03] <Guest35844> oh, alrighty then, i guess i have to play the waiting game
#354 [12:03] <Guest35844> faggot
#355 [12:03] * Guest35844 [webchat@pool-100-4-224-220.albyny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#356 [12:06] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#357 [12:27] * BlazenBoy [webchat@107-208-105-96.lightspeed.nsvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#358 [12:33] * Marc [webchat@ip51cf4a82.direct-adsl.nl] has joined #minecrafthelp
#359 [12:34] <Marc> I forgot what email adres i used for my minecraft account
#360 [12:34] <Marc> i know my username and password though
#361 [12:34] <Capfan67> Marc, Do you login with username or email?
#362 [12:38] <Marc> username
#363 [12:39] <Capfan67> Marc, Ah, ok. Mojang accounts have a self service option if you've forgotten your email, but legacy accounts require knowing them. In this case, you'll need to contact Mojang Support:
#364 [12:39] <Capfan67> ??> Marc account/send-email
#365 [12:39] <Absol> Marc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#366 [12:39] <Absol> Marc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#367 [12:49] * Olly [webchat@host-92-19-40-20.as13285.net] has quit. (Quit: webchat.esper.net)
#368 [12:50] * Webchat726 [webchat@94-224-89-216.access.telenet.be] has joined #minecrafthelp
#369 [12:51] <Webchat726> it says that i need to pay for the game again, but i had an account
#370 [12:52] <Capfan67> Webchat726, Where does it tell you this?
#371 [13:18] * Mari3 [webchat@ool-2f14250b.dyn.optonline.net] has joined #minecrafthelp
#372 [13:20] * croz [webchat@66-169-144-24.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#373 [13:20] <Mari3> When you get the chance, can you check the server on the java edition? I can't access it, I play it on my old laptop.
#374 [13:20] <Greymagic27> Mari3, Hey
#375 [13:21] <Greymagic27> The server status is showing all good on their webpage, do you get any sort of message when you try to play?
#376 [13:22] <Mari3> When I entered my username and password, I keep on getting a "could not get to server" message. I was able to access my worlds yesterday and now I can't get on.
#377 [13:22] <croz> Hey I bought Minecraft a long time ago. I have an email from them saying my account was migrated to mojang from last year that i found. I think my account may have gotten hijacked because now I'm not getting emails when I reset password. I think someone could have migrated it somehow and switched the email address. I checked spam, all mail, etc.
#378 [13:23] * TBNR_max [webchat@12.89.68.66] has joined #minecrafthelp
#379 [13:23] <Greymagic27> Mari3, That's usually caused by external programs, let's get a list of running processes:
#380 [13:23] * TBNR_messiah [webchat@12.89.68.66] has joined #minecrafthelp
#381 [13:23] <Greymagic27> ??> Mari3 tools/hjt
#382 [13:23] <Absol> Mari3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#383 [13:23] <Absol> Mari3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#384 [13:23] <TBNR_messiah> mgehwjwh
#385 [13:23] <Greymagic27> ??> croz account/send-email
#386 [13:23] <Absol> croz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#387 [13:23] <Absol> croz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#388 [13:23] <Greymagic27> TBNR_messiah, Hi! How can we help?
#389 [13:23] * TBNR_messiah [webchat@12.89.68.66] has quit. (Client Quit)
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#391 [13:24] <croz> yeah i sent them an email
#392 [13:24] <Greymagic27> croz, Great! You're on the right path. All you need to do now is wait for a reply
#393 [13:24] <croz> i dont suppose there's a quicker way to take care of this?
#394 [13:25] * Webchat726 [webchat@94-224-89-216.access.telenet.be] has quit. (Quit: webchat.esper.net)
#395 [13:25] <Greymagic27> croz, Sadly not, only mojang can help with account issues
#396 [13:25] <croz> ok. thanks
#397 [13:28] <Mari3> Greymagic27 oh ok, I didn't know that.
#398 [13:28] <Greymagic27> Mari3, That's why we are here :)
#399 [13:29] <Mari3> @Absol Ok, and is HijackThis safe to download?
#400 [13:29] <Greymagic27> Mari3, Yep! It's open source and we trust it completely
#401 [13:30] * r2 [webchat@ip169.ip-192-99-210.net] has joined #minecrafthelp
#402 [13:30] <Mari3> Okay, thank you! :)
#403 [13:30] <Greymagic27> :D
#404 [13:31] <r2> hello? I bought a minecraft account over 8 years ago, have been looking into getting back into it again, however i am unable to login to the website. I can reset my password, but cannot click the login button to login.
#405 [13:33] <r2> did my message go through?
#406 [13:33] * Mari3 [webchat@ool-2f14250b.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#407 [13:33] <Greymagic27> r2, Hey. Does anything happen when you try to press the button or does it just go grey?
#408 [13:33] <Capfan67> r2, We've been seeing this a lot lately. I suspect browser addons or blockers, but we haven't narrowed down which installed software on your system is the culprit.
#409 [13:33] <r2> goes gray when i hover over, but nothing when i click
#410 [13:34] <Capfan67> r2, I have directed people to use their mobile device to navigate the website, which has been successful. Occasionally, trying a different browser works also.
#411 [13:34] <r2> ill try a different browser, be back in a sec
#412 [13:36] * Shadownither [webchat@bl6-39-17.dsl.telepac.pt] has joined #minecrafthelp
#413 [13:36] <Shadownither> Can you help?? I don´t receive my
#414 [13:37] <r2> so i used a different browser, got a captcha, then same button that does nothing
#415 [13:37] <Shadownither> reset password account in my e-mail.
#416 [13:37] <Capfan67> r2, Do you have a mobile device to test with?
#417 [13:37] <Shadownither> Can you send my a new reset password account ??
#418 [13:37] <Capfan67> Shadownither, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#419 [13:37] <Capfan67> Shadownither, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#420 [13:37] <Capfan67> ??> Shadownither account/send-email
#421 [13:37] <Absol> Shadownither: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#422 [13:37] <Absol> Shadownither: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#423 [13:38] <Capfan67> Shadownither, We cannot. We are not Mojang. This is a technical support channel for client issues, such as crashes. Only Mojang can help with your account.
#424 [13:38] * r20 [webchat@ip169.ip-192-99-210.net] has joined #minecrafthelp
#425 [13:38] * r20 [webchat@ip169.ip-192-99-210.net] has joined #minecrafthelp
#426 [13:38] * Shadownither [webchat@bl6-39-17.dsl.telepac.pt] has left #minecrafthelp
#427 [13:39] <r20> also i am r2, just disconnected for a secon
#428 [13:39] <r20> d
#429 [13:41] <Capfan67> r20, Welcome back. Did you see my previous message, asking if you have a mobile device you can test from?
#430 [13:42] <Capfan67> r20, I also see you're behind a VPN. Have you tried disabling your VPN and logging in?
#431 [13:42] * r2 [webchat@ip169.ip-192-99-210.net] has quit. (Quit: webchat.esper.net)
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#434 [13:44] * r2 [webchat@96-44-194-121.ip.tor.radiant.net] has joined #minecrafthelp
#435 [13:44] <r2> okay so i turned off my vpn and it worked
#436 [13:44] <r2> thanks guys
#437 [13:44] <Blub> Hello, my question is fot my minecraft account
#438 [13:45] <Greymagic27> Blub, Hey! How can we help?
#439 [13:45] <Capfan67> r2, Thanks for the feedback. It gives us an additional vector to try and resolve these reports.
#440 [13:46] <Blub> II sent an email to support Mojang but I put some mistakes in my email, the mail was for my account Minecraft I lost a while ago now
#441 [13:48] * r2 [webchat@96-44-194-121.ip.tor.radiant.net] has quit. (Client Quit)
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#446 [13:54] <NinjaMonkey0047> i dont have access to my email anymore and i dont remember what it was because it was 5 years ago, also i know everything else but the email.
#447 [13:54] <emery> what is their phone number
#448 [13:54] <NinjaMonkey0047> i believe it was my fathers
#449 [13:54] <NinjaMonkey0047> 8609216691
#450 [13:55] <emery> thanks
#451 [13:55] <NinjaMonkey0047> no problem
#452 [13:56] * narcisist4 [webchat@pc-166-107-156-186.cm.vtr.net] has joined #minecrafthelp
#453 [13:56] <Capfan67> NinjaMonkey0047, Do you login with email or username?
#454 [13:56] <narcisist4> username
#455 [13:56] <NinjaMonkey0047> i use to
#456 [13:57] <emery> i think its either or
#457 [13:57] <narcisist4> i need the email of this username
#458 [13:57] <NinjaMonkey0047> thats the problem
#459 [13:57] <emery> hey that number dident work
#460 [13:57] <NinjaMonkey0047> maybe it is mine then
#461 [13:57] <narcisist4> the current name is narcisis4 and the last one was darkusx3
#462 [13:57] <NinjaMonkey0047> (860) 944 6580
#463 [13:57] <Capfan67> NinjaMonkey0047, This is a public channel. DO NOT post private information.
#464 [13:57] <narcisist4> I just wanna do the recovery with the email
#465 [13:58] <narcisist4> i dont remember what mail was
#466 [13:58] <Capfan67> narcisist4, If you don't know the email to your account, you'll need to contact Mojang:
#467 [13:58] <Capfan67> ??> narcisist4 account/send-email
#468 [13:58] <Absol> narcisist4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#469 [13:58] <Absol> narcisist4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#470 [13:59] <narcisist4> nobody answers me
#471 [13:59] <narcisist4> i send a email 1 week ago
#472 [13:59] * NinjaMonkey0047 [webchat@c-24-63-249-186.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#473 [13:59] <Capfan67> narcisist4, look at the second link, regarding wait time.
#474 [14:00] <Capfan67> emery, Why are you asking people for their personal phone numbers?
#475 [14:00] * anes [webchat@c83-253-132-172.bredband.comhem.se] has joined #minecrafthelp
#476 [14:00] <emery> no im asking for mojangs phone number
#477 [14:00] * anes [webchat@c83-253-132-172.bredband.comhem.se] has quit. (Client Quit)
#478 [14:00] <Capfan67> emery, Ah. Mojang does not have a customer support number. Email is the only support contact.
#479 [14:01] <emery> what about their live chat
#480 [14:01] * brave [webchat@c83-253-132-172.bredband.comhem.se] has joined #minecrafthelp
#481 [14:01] <brave> Hey, I'm getting a error when i try to log on my realm "io.netty.channel.AbstractChannel$AnnotatedConnectException:" help?
#482 [14:01] <Capfan67> emery, Mojang does not have live chat. Again, email is the only support contact.
#483 [14:02] <emery> wow
#484 [14:02] <Capfan67> brave, what's the full error?
#485 [14:02] <Capfan67> emery, Do you need a link to the support form to contact them?
#486 [14:02] <emery> yes please
#487 [14:02] <Capfan67> ??> emery account/send-email
#488 [14:02] <Absol> emery: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#489 [14:02] <Absol> emery: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#490 [14:02] <brave> io.netty.channel.AbstractChannel$AnnotatedConnectException: cinnection timed out: no frther information
#491 [14:03] <brave> io.netty.channel.AbstractChannel$AnnotatedConnectException: cinnection timed out: no further information
#492 [14:03] <emery> thanks
#493 [14:03] <brave> io.netty.channel.AbstractChannel$AnnotatedConnectException: connection timed out: no further information
#494 [14:03] <Capfan67> brave, "Connection Timeout" means you did not reach the server. Are you connecting to a server at your location, or on the Internet?
#495 [14:03] <brave> yes its my realm
#496 [14:04] <brave> i have no problem logging in to other servers on multiplayer
#497 [14:04] <Capfan67> brave, did this just begin, or has this been happening for while?
#498 [14:05] <brave> just happend for the first time
#499 [14:05] <brave> have been playing on my realm for a week now
#500 [14:05] <Capfan67> brave, Realm service is cloud based. although it's working most of the time, cloud providers may have a bump in service from time to time. It seems to be working here, but your location may have a gap in service. Give it a little while and see if it continues.
#501 [14:06] <brave> ok, but others can still join my real. Is it supposed to be like that?
#502 [14:06] * emery [webchat@c-75-67-206-73.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#503 [14:06] <Capfan67> brave, No, that would be unusual, and point to your end or to your provider.
#504 [14:07] <brave> yeah. because my friends are on the server atm but i can't get on
#505 [14:08] <brave> looked in up online about the io.netty and people are saying its not over mojang
#506 [14:08] <Capfan67> brave, I would try rebooting my system, to refresh my network connection. You might also reset your router for the same reason.
#507 [14:08] <brave> realm* not server
#508 [14:08] <brave> ok can try. idk if it would help but ye
#509 [14:08] <brave> gonna try it out
#510 [14:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#511 [14:21] * storm10000 [webchat@217-149-170-249.nat.highway.telekom.at] has joined #minecrafthelp
#512 [14:22] <storm10000> i can good german
#513 [14:22] <storm10000> can you speak german
#514 [14:31] * Nick01 [webchat@c-24-63-249-186.hsd1.ct.comcast.net] has joined #minecrafthelp
#515 [14:32] <Nick01> Need to contact us! 1-800-273-8255
#516 [14:32] <mattym> !ban Nick01
#517 [14:32] * Absol kicked Nick01 from #minecrafthelp (Reason: ick01 :You have been removed from this channel)
#518 [14:42] * IKnowABot [webchat@h83-209-248-122.cust.a3fiber.se] has joined #minecrafthelp
#519 [14:43] <IKnowABot> I don't know how to find my transaction ID for Minecraft, I can't remember what the email was or card used to pay when I bought the game.
#520 [14:45] <Capfan67> IKnowABot, Having access to your email or credit card history is pretty much the path. I'll link the help page anyway:
#521 [14:45] <Capfan67> ??> IKnowABot account/trans-id
#522 [14:45] <Absol> IKnowABot: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#523 [14:46] * Noobzinhow_ [webchat@177.40.48.149.static.host.gvt.net.br] has joined #minecrafthelp
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#525 [14:54] * Webchat642 [webchat@b151383b.virtua.com.br] has joined #minecrafthelp
#526 [14:55] <Webchat642> I lost my account email.
#527 [14:55] * Nick [webchat@d162-156-181-98.bchsia.telus.net] has joined #minecrafthelp
#528 [14:56] * Seiro [webchat@107-142-20-49.lightspeed.toldoh.sbcglobal.net] has joined #minecrafthelp
#529 [14:56] * Nick is now known as Guest31408
#530 [14:56] <Webchat642> my account email.
#531 [14:56] <Guest31408> Can you change from minecraft windows ten to Minecraft java edition?
#532 [14:56] <Greymagic27> Guest31408, You can, yes. But they are different versions so you would need to buy the game again
#533 [14:57] <Greymagic27> Webchat642, See if this helps: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#534 [14:57] <Guest31408> is there any way to do so without buying the game again?
#535 [14:57] <Webchat642> Already tried
#536 [14:57] <Webchat642> Yes
#537 [14:57] <Greymagic27> Guest31408, The two games are separate so you have to buy each version differently, if you've bought one within 30 days I can link you to the refund information though so you can get your money back
#538 [14:58] <Greymagic27> Webchat642, In that case you'll need to email mojang:
#539 [14:58] <Greymagic27> ??> Webchat642 account/send-email
#540 [14:58] <Absol> Webchat642: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#541 [14:58] <Absol> Webchat642: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#542 [14:58] <Guest31408> yes i just bought it yesterday
#543 [14:58] <Greymagic27> ??> Guest31408 account/refund
#544 [14:58] <Absol> Guest31408: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#545 [14:58] <Seiro> Is there anyway to connect a Win 10 MC install to a Java direct connect server?
#546 [14:59] <Webchat642> So I've been Trying on it for 7 months.
#547 [14:59] <Greymagic27> Seiro, Not that I know of, windows 10 and java are coded differently so the servers won't work together
#548 [14:59] <Guest31408> windows ten edition is bought through the microsoft store
#549 [14:59] <Greymagic27> Webchat642, When did you send your last email to them?
#550 [14:59] <Webchat642> Yes
#551 [15:00] <Webchat642> No
#552 [15:00] <Webchat642> not yet
#553 [15:00] <Greymagic27> Guest31408, Scroll to the bottom of the refund page, it tells you how to get refunds for other editions :)
#554 [15:00] <Greymagic27> Webchat642, Send an email to mojang then explaining your issue
#555 [15:01] <Webchat642> How do I send it?
#556 [15:02] <Greymagic27> Webchat642, Use the email steps that absol sent you above
#557 [15:02] <Guest31408> the site did not say how to return minecraft windows ten
#558 [15:03] <Webchat642> but I do not have my email, can you send it to me?
#559 [15:03] <Webchat642> but I do not have my email, can you send it to me?
#560 [15:03] * Guest31408 [webchat@d162-156-181-98.bchsia.telus.net] has left #minecrafthelp
#561 [15:03] <Greymagic27> Webchat642, We're not mojang and have no control over accounts, you'll need to send an email to them using the email you used to sign up for your account
#562 [15:04] * WillyWillow [webchat@pmbron5229w-lp140-03-50-101-159-39.dsl.bell.ca] has joined #minecrafthelp
#563 [15:04] <Webchat642> if I send the last email you can recover
#564 [15:05] <WillyWillow> Hello. I've recently been unable to use/login to my account. I'm not receiving the password emails, however, when I contacted Mojang Support, I received their email. I've checked and double-checked everything, yet I'm still not able to receive the emails.
#565 [15:05] <Greymagic27> Webchat642, I can't recover your account, as I said above we here aren't mojang and we can't do anything about account problems but link you to mojangs contact information
#566 [15:06] <Capfan67> WillyWillow, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#567 [15:06] <Capfan67> WillyWillow, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account.
#568 [15:06] <Webchat642> you can link the information?
#569 [15:07] <Greymagic27> ??> Webchat642 account/send-email
#570 [15:07] <Absol> Webchat642: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#571 [15:07] <Absol> Webchat642: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#572 [15:09] * zibi151 [webchat@87-206-175-7.dynamic.chello.pl] has joined #minecrafthelp
#573 [15:10] * Seiro [webchat@107-142-20-49.lightspeed.toldoh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#574 [15:10] <Webchat642> How can I tell which email is on my account?
#575 [15:10] <Greymagic27> Webchat642, Do you not know the email that you used to sign up with?
#576 [15:10] <zibi151> hi i have problem with my account zibi151
#577 [15:10] <Greymagic27> zibi151, Hey, what's the issue?
#578 [15:11] <zibi151> my account is hacking
#579 [15:11] <Webchat642> I just remember the email when I finished Buying the account in 2015
#580 [15:11] <Greymagic27> zibi151, Your account has been hacked?
#581 [15:11] <zibi151> yeas
#582 [15:11] <Greymagic27> Webchat642, Use that email then, it should work perfectly fine
#583 [15:11] <Greymagic27> zibi151, Have you already contacted mojang?
#584 [15:11] <zibi151> no
#585 [15:12] <zibi151> but i try
#586 [15:12] <Greymagic27> zibi151, You'll need to do that, let me send you the steps:
#587 [15:12] <Greymagic27> ??> zibi151 account/send-email
#588 [15:12] <Absol> zibi151: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#589 [15:12] <Absol> zibi151: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#590 [15:12] <Webchat642> but I changed the email will it be that there is some problem
#591 [15:12] <Capfan67> zibi151, What makes you think your account has been hacked?
#592 [15:12] <Webchat642> zibi you're Br?
#593 [15:12] <Greymagic27> Webchat642, It shouldn't pose any problem
#594 [15:13] <Webchat642> Ok try just a minute
#595 [15:15] * Webchat642 [webchat@b151383b.virtua.com.br] has quit. (Quit: webchat.esper.net)
#596 [15:15] * Noobzinhow_ [webchat@177.40.48.149.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
#597 [15:16] * SlikyOwned [webchat@5ED6A0B5.cm-7-7c.dynamic.ziggo.nl] has joined #minecrafthelp
#598 [15:17] <zibi151> br ?
#599 [15:17] <Capfan67> zibi151, What makes you think your account has been hacked?
#600 [15:18] <SlikyOwned> Hello, i have a problem with migrating my acc, i know my pasword and username but mojang says my email is wrong. any idea how to fix that?
#601 [15:18] <zibi151> this is not 1 account but everything wchat i have
#602 [15:19] <Greymagic27> SlikyOwned, Hey, have you tried resetting your email?
#603 [15:19] <Capfan67> zibi151, Ok. Have you tried logging into Mojang.com? Do your account credentials work there?
#604 [15:19] <zibi151> no
#605 [15:19] <Capfan67> SlikyOwned, Is it possible that you signed up with a different account?
#606 [15:20] <zibi151> but i try everyfing my password
#607 [15:20] <Capfan67> zibi151, Do you have control of your email account, and if so have you tried resetting your Mojang password?
#608 [15:20] <SlikyOwned> Greymagic27 the problem is that i dont have acces to that email anymore
#609 [15:20] * WikiUser2918 [webchat@p5DEDF627.dip0.t-ipconnect.de] has joined #minecrafthelp
#610 [15:21] * WikiUser2918 [webchat@p5DEDF627.dip0.t-ipconnect.de] has quit. (Client Quit)
#611 [15:22] <zibi151> yeas i have control i nead only mincraft recoup
#612 [15:22] <Greymagic27> SlikyOwned, Would it be possible that you signed up using another another account?
#613 [15:23] <Capfan67> zibi151, In that case, have you tried resetting your Mojang password? https://account.mojang.com/password
#614 [15:24] <SlikyOwned> Greymagic27 im 100 sure that i used that email but im trying to change it but i cant login to mojang with my username
#615 [15:25] <Greymagic27> SlikyOwned, In that case you'll need to email mojang:
#616 [15:25] <Greymagic27> ??> SlikyOwned account/send-email
#617 [15:25] <Absol> SlikyOwned: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#618 [15:25] <Absol> SlikyOwned: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#619 [15:25] <zibi151> but i try
#620 [15:25] <SlikyOwned> thank u
#621 [15:25] <zibi151> and
#622 [15:25] <zibi151> nothing
#623 [15:26] <Capfan67> zibi151, Ok. If you're not receiving system emails from Mojang, you'll need to contact customer support as Greymagic27 suggested. Do you need the link again?
#624 [15:26] <zibi151> no
#625 [15:27] <zibi151> I've already done it
#626 [15:28] <Capfan67> zibi151, Ok, sounds like you're on the right path then. Just need to wait for Mojang to respond.
#627 [15:28] <zibi151> thx
#628 [15:28] * k3 [webchat@31.179.161.198] has joined #minecrafthelp
#629 [15:28] <k3> Hello
#630 [15:28] <Greymagic27> k3, Hey! How can we help?
#631 [15:29] <k3> Hey, I was trying to migrate an old minecraft account to mojang but I can't seem to remember the username
#632 [15:29] <zibi151> you just have to wait
#633 [15:29] <k3> I remember the email and reset the password just in case
#634 [15:30] <Greymagic27> ??> k3 account/send-email
#635 [15:30] <Absol> k3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#636 [15:30] <Absol> k3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#637 [15:30] * Funtasma [webchat@150.156.52.179.d.dyn.claro.net.do] has joined #minecrafthelp
#638 [15:30] <Funtasma> Hello!
#639 [15:31] <Funtasma> My account has been hacked.
#640 [15:31] <k3> ah, I already sent one
#641 [15:31] <Greymagic27> k3, If you have any old game logs, your username may be in those if you still have access to them
#642 [15:31] <Capfan67> k3, just as a thought, if you have game logs (in your .minecraft/logs folder), they may contain your username. The game logs your name and coordinates when you log in.
#643 [15:31] <Greymagic27> Sorry cap lol
#644 [15:32] <Funtasma> Hello Capfan67! My Minecraft account has been hacked.
#645 [15:32] <k3> oh thanks I'll try to see if it's there but I'm not sure since I played on a different account now and I'm actually trying to recover my sister's
#646 [15:32] * zibi151 [webchat@87-206-175-7.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#647 [15:32] <Capfan67> Funtasma, Are you able to log into Mojang.com?
#648 [15:32] <Funtasma> Yes, my account has been hacked like 3-4 years ago. And now im trying to recover it.
#649 [15:33] <Funtasma> I can't login to minecraft or mojan.
#650 [15:33] <Funtasma> mojang.
#651 [15:33] <Capfan67> Funtasma, was it a Mojang account or a legacy account (login with username)?
#652 [15:33] <Funtasma> It was a Minecraft account: Fantasma_Skiller
#653 [15:34] <Funtasma> Funtasma_Skiller
#654 [15:34] <k3> I have some logs but most of them are .gz files and I can't read them
#655 [15:34] <Capfan67> Funtasma, did you change your name to "4Subz"?
#656 [15:34] <Funtasma> No, the hacker did.
#657 [15:34] <Funtasma> Also they changed it to Decagons before.
#658 [15:34] <Capfan67> Funtasma, Ok, good enough then:
#659 [15:34] <k3> the only one I can is latest.log and it doesn't contain the username
#660 [15:35] <Capfan67> ??> Funtasma account/hacked
#661 [15:35] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 189 seconds)
#662 [15:35] <Absol> Funtasma: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#663 [15:35] <Absol> Funtasma: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#664 [15:35] <Funtasma> I did.
#665 [15:35] <Funtasma> They told me to go there.
#666 [15:35] <Funtasma> I told them the transaction ID.
#667 [15:35] <Capfan67> k3, The username and coords are logged when loading a world. Perhaps the account owner's computer (your sister) will have the older logs?
#668 [15:36] <Capfan67> Funtasma, In that case, wait for Mojang to respond. The automatic response with our link is for technical issues. For account issues, wait for them to respond to your ticket.
#669 [15:36] <Funtasma> Ok, thanks bye!
#670 [15:36] <Funtasma> Do you casually know how long the can usually take?
#671 [15:36] <Capfan67> Funtasma, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#672 [15:37] <Capfan67> Funtasma, They're almost a Month out at the moment.
#673 [15:37] <k3> I'll try to do that but I'm also curious about the 2017 .log.gz files in the logs folder as I can't seem to open them with any application
#674 [15:37] <Funtasma> So they might answer in a month?
#675 [15:37] <k3> are they backup files?
#676 [15:38] <Capfan67> k3, they're compressed. Use a tool such as 7zip to extract them. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjUif3m-PrgAhXP854KHfcEBagQFjAAegQIAhAC&url=https%3A%2F%2Fwww.7-zip.org%2F&usg=AOvVaw3DQYMmols7YuZnGvUB33w4
#677 [15:38] <Capfan67> oops...
#678 [15:38] <k3> oh, thank you
#679 [15:38] <Capfan67> https://www.7-zip.org/
#680 [15:38] <Funtasma> Capfan67 will they take 1 month?
#681 [15:38] <Funtasma> Well bye.
#682 [15:38] <Capfan67> Funtasma, We have no idea. We only know where they are today
#683 [15:38] <k3> that explains a lot, thanks and I'm using winrar and it works just as well
#684 [15:39] <Capfan67> k3 *nods*
#685 [15:41] <k3> Rip, can't find it. Although I did find the changed username of someone who somehow got a hold of my account some time ago
#686 [15:41] <Capfan67> k3, it was a shot. Worst case, Mojang will have to sort it out.
#687 [15:41] <k3> I changed the password though and I'm probably going to add the security question thing soon after I help my sister get her acc
#688 [15:43] <k3> there really should be a "reset username" button :/
#689 [15:44] <k3> or at least the ability to migrate without the username, I thought I remembered it well
#690 [15:46] * feistyfly [webchat@pool-72-76-205-205.nwrknj.fios.verizon.net] has joined #minecrafthelp
#691 [15:48] <feistyfly> I'm in the united states, yet every time I go to minecraft.net it redirects me to minecraft.net/ru-ru forcefully and it's annoying to have to type in the english-united states website url everytime
#692 [15:48] * Pringar [webchat@ip70-185-59-189.ph.ph.cox.net] has joined #minecrafthelp
#693 [15:48] <feistyfly> Is there any way to revert this to send me to the US website
#694 [15:49] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 189 seconds)
#695 [15:49] <Capfan67> feistyfly, That's very strange indeed.
#696 [15:49] * k3 [webchat@31.179.161.198] has quit. (Quit: webchat.esper.net)
#697 [15:49] <feistyfly> I'm not using a VPN or anything either
#698 [15:50] <Galaxy_2Alex> ??> feistyfly av/adwlceaner
#699 [15:50] <Galaxy_2Alex> ??> feistyfly av/adwcleaner
#700 [15:50] <Absol> feistyfly: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#701 [15:50] <Absol> feistyfly: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#702 [15:50] <Pringar> I think my accounts been hacked and I've already sent a email to mojangsupport, wanted to see if maybe anyone else had any ideas on what I could do
#703 [15:51] <Capfan67> Pringar, Are you able to log into Mojang.com?
#704 [15:51] <Galaxy_2Alex> Pringar, No, please wait for them to answer.
#705 [15:51] * chuck_corruption_ [webchat@ool-18b82592.dyn.optonline.net] has joined #minecrafthelp
#706 [15:51] <chuck_corruption_> hello
#707 [15:51] <chuck_corruption_> is any1 here
#708 [15:51] <Pringar> Alright
#709 [15:51] <Galaxy_2Alex> chuck_corruption_, Hello
#710 [15:51] <chuck_corruption_> alright
#711 [15:51] <chuck_corruption_> i got a question
#712 [15:51] <chuck_corruption_> how do u delete corrupted chuncks
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#714 [15:52] <feistyfly> Says no threats were detected on my system, Galaxy_2Alex
#715 [15:52] <Galaxy_2Alex> chuck_corruption_, You can use third party tools to do that, however, we cannot help with those here.
#716 [15:52] <Galaxy_2Alex> feistyfly, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#717 [15:52] <chuck_corruption_> none of these work
#718 [15:52] <Galaxy_2Alex> ??> feistyfly tools/hjt
#719 [15:52] <Absol> feistyfly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#720 [15:52] <Absol> feistyfly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#721 [15:53] <chuck_corruption_> Galaxy_2Alex could u recommend me any
#722 [15:53] <Galaxy_2Alex> chuck_corruption_, Not really, no, sorry.
#723 [15:53] <chuck_corruption_> aaaaaaaaaaaaaa
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#725 [15:58] <feistyfly> Galaxy_2Alex https://paste.ubuntu.com/p/Gmm6GHNXDZ/
#726 [15:58] * Kamikaze1216 [webchat@host27-164-dynamic.45-213-r.retail.telecomitalia.it] has joined #minecrafthelp
#727 [15:58] <Kamikaze1216> Hi
#728 [15:59] <Capfan67> Kamikaze1216, Hi
#729 [15:59] <Kamikaze1216> I need help with my minecraft account
#730 [15:59] <Capfan67> Kamikaze1216, What's happening that you need help with?
#731 [16:00] <Galaxy_2Alex> feistyfly, Some ideas here: Kaspersky may have some integrated VPN, it is a Russian company after all.
#732 [16:00] <feistyfly> I guess I'll just have to deal with it then
#733 [16:00] <feistyfly> I'll make a book mark for the U.S. site, thanks
#734 [16:00] <Galaxy_2Alex> feistyfly, Alternatively, it could be that your ISP (Internet Service Provider) has assigned you an IP that is usually Russian.
#735 [16:01] <Galaxy_2Alex> feistyfly, You'd have to ask your ISP about that though.
#736 [16:01] <Kamikaze1216> I forgot my account password i can't get it back cause everytime i click on "forgot password" and write the email the email don't arrive so i can't reset my psw
#737 [16:01] <Galaxy_2Alex> feistyfly, If you visit google.com, does it redirect you to the russian page too?
#738 [16:02] <Capfan67> Kamikaze1216, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#739 [16:02] <Capfan67> ??> Kamikaze1216 account/send-email
#740 [16:02] <Absol> Kamikaze1216: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#741 [16:02] <Absol> Kamikaze1216: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#744 [16:10] * Kiki [webchat@c-73-87-138-195.hsd1.va.comcast.net] has joined #minecrafthelp
#745 [16:11] <Kiki> Java SE Binery Not working
#746 [16:11] <Galaxy_2Alex> ??> Kiki av/adwcleaner
#747 [16:11] <Absol> Kiki: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#748 [16:11] <Absol> Kiki: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#749 [16:12] * Kiki [webchat@c-73-87-138-195.hsd1.va.comcast.net] has quit. (Client Quit)
#750 [16:13] <feistyfly> back, and no it doesn't redirect me to the russian page of google Galaxy_2Alex
#751 [16:13] <feistyfly> it's a sole minecraft.net thing
#752 [16:15] <Galaxy_2Alex> feistyfly, In that case, most likely an issue caused by your ISP and/or Mojang relating to IP tables.
#753 [16:23] * feistyfly [webchat@pool-72-76-205-205.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#754 [16:25] * armyrgt [webchat@47.187.29.132] has joined #minecrafthelp
#755 [16:25] <armyrgt> im trying to make a server and keep getting this message .netty.channel.abstractchannel$annotatedconnectexception minecraft
#756 [16:26] <Galaxy_2Alex> armyrgt, That usually means something wasn't done correctly.
#757 [16:26] * walle [webchat@S0106a84e3f5d2c73.cg.shawcable.net] has joined #minecrafthelp
#758 [16:26] <armyrgt> well from what ive read it might have something to do with my firewall
#759 [16:27] <Galaxy_2Alex> armyrgt, Yes, Windows Firewall has been acting up lately unfortunately.
#760 [16:27] <armyrgt> dang
#761 [16:27] <walle> When I open the game it wont load what do i do????
#762 [16:27] <Galaxy_2Alex> walle, What does it say when you try?
#763 [16:28] * Josh5 [webchat@cpe-76-94-242-31.socal.res.rr.com] has joined #minecrafthelp
#764 [16:28] <walle> not responding then the game will crash
#765 [16:29] <Josh5> Hello. I was wondering if anyone knows how to fix the launcher, where whenever I press 'play', the launcher will go away, only for it to reappear a second later saying the game crashed? It's been a week and still can't fix it
#766 [16:30] <Galaxy_2Alex> ??> walle launcher/log
#767 [16:30] <Absol> walle: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#768 [16:30] <Galaxy_2Alex> walle, Please copy the log after the game has crashed.
#769 [16:30] <Galaxy_2Alex> ??> Josh5 launcher/log
#770 [16:30] <Absol> Josh5: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#771 [16:30] <Galaxy_2Alex> Josh5, Please copy the log after the game has crashed.
#772 [16:31] <walle> copy to where
#773 [16:31] <Josh5> okay one second while I get the log
#774 [16:31] <Galaxy_2Alex> walle, Absol gave you instructions.
#775 [16:31] <walle> ok
#776 [16:34] <Galaxy_2Alex> ??> walle av/adwcleaner
#777 [16:34] <Absol> walle: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#778 [16:34] <Absol> walle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#779 [16:34] * Earth [webchat@78.190.126.62.static.ttnet.com.tr] has joined #minecrafthelp
#780 [16:35] <Josh5> Okay, I have the URL
#781 [16:35] <Josh5> https://paste.ubuntu.com/p/jWTjqpMg9x/
#782 [16:36] * Kin98 [webchat@host-78-148-85-129.as13285.net] has joined #minecrafthelp
#783 [16:36] * walle [webchat@S0106a84e3f5d2c73.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#784 [16:36] <Galaxy_2Alex> ??> Josh5 win/dxdiag
#785 [16:36] <Absol> Josh5: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#786 [16:36] * Paul [webchat@cpc85850-haye24-2-0-cust109.17-4.cable.virginm.net] has joined #minecrafthelp
#787 [16:37] <Paul> Hello , In 2016 one of my accounts got hacked and I would like to get it back
#788 [16:37] <Galaxy_2Alex> ??> Paul account/hacked
#789 [16:37] <Absol> Paul: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#790 [16:37] <Absol> Paul: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#791 [16:37] <Paul> What if I do not have the transaction ID anymore ?
#792 [16:38] <Galaxy_2Alex> Paul, Not very good, but you can try to contact them anyway.
#793 [16:38] * Earth [webchat@78.190.126.62.static.ttnet.com.tr] has quit. (Client Quit)
#794 [16:38] <Galaxy_2Alex> Paul, Give tham as many details as possible.
#795 [16:38] <Paul> Okay thank you for your time
#796 [16:41] <Kin98> my account was hacked earlier today, i've emailed mojang and changed all of my passwords and security questions but I was just wondering if there is a way of finding out whether they have done anything dodgy while using my account?
#797 [16:41] <Josh5> https://paste.ubuntu.com/p/Vh653yCN8s/
#798 [16:41] * walle [webchat@S0106a84e3f5d2c73.cg.shawcable.net] has joined #minecrafthelp
#799 [16:41] <Josh5> okay, I followed the directions.
#800 [16:41] <Galaxy_2Alex> Kin98, You will have to wait for them to answer.
#801 [16:42] <Kin98> ok :) thanks,
#802 [16:42] * Ash [webchat@c-73-148-156-125.hsd1.fl.comcast.net] has joined #minecrafthelp
#803 [16:43] <Ash> hello, i looked at a thing on mojang website and saw i could claim a windows 10 version of minecraft for free with code but for reasons i had to check it out the next day, it then said it was already redeemed and i cannot use it now
#804 [16:43] <Galaxy_2Alex> Josh5, Download and Install this driver: https://downloadcenter.intel.com/download/28566/Intel-Graphics-Driver-for-Windows-10?product=96551
#805 [16:44] <Ash> i have windows 10
#806 [16:44] <Galaxy_2Alex> Ash, You probably redeemed it to a different Microsoft Account.
#807 [16:44] <Ash> i didn't even redeem it i just pressed continue till i got the code, i used it the next day and it didn't work
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#809 [16:45] <Galaxy_2Alex> Ash, Maybe you redeemed it in the past and don't remember it. You can try to contact XBox account support to find out what the issue is, make sure you give them the code.
#810 [16:46] <Ash> i wouldn't have, because it said claim it, that day
#811 [16:46] <Ash> i never had minecraft on xbox or anything else
#812 [16:47] * Josh5 [webchat@cpe-76-94-242-31.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#813 [16:47] <Galaxy_2Alex> Ash, As I said, please contact XBox account support about this.
#814 [16:47] <Ash> but what does xbox have to do with pc problems
#815 [16:47] * Josh5 [webchat@cpe-76-94-242-31.socal.res.rr.com] has joined #minecrafthelp
#816 [16:47] <Josh5> Okay, I have successfully downloaded the program galaxy
#817 [16:48] <Galaxy_2Alex> Ash, xbox.com is the general gaming platform from Microsoft, doesn't necessarily have anything to do with the consoles.
#818 [16:48] <Galaxy_2Alex> Josh5, Install it.
#819 [16:48] <Ash> i will try it ig
#820 [16:48] <Galaxy_2Alex> Josh5, Just launch the file.
#821 [16:48] <Josh5> I have.
#822 [16:48] <Josh5> the file is launched. now what shall i do?
#823 [16:49] <Galaxy_2Alex> Josh5, Restart your PC if it installed the driver, then see if it fixed the issue
#824 [16:49] <walle> thank you
#825 [16:49] <Josh5> Alrighty. I shall do so and report back if unsuccessful. Thank you sir.
#826 [16:51] * jasehonfroy [webchat@ip70-185-59-189.ph.ph.cox.net] has joined #minecrafthelp
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#828 [16:51] <jasehonfroy> Hey I already sent an email earlier about not being able to access my account and couldn't find the transaction id but I dug deeper and eventually found it, what should I do now?
#829 [16:52] <Galaxy_2Alex> jasehonfroy, Wait for them to answer, they will probably ask for it - then simply reply with it.
#830 [16:52] <jasehonfroy> Ok, thankyou
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#832 [16:55] <Ash> i went to the support, the number did not work
#833 [16:55] <Ash> >_<
#834 [16:55] <Galaxy_2Alex> Ash, Try chat or email support.
#835 [16:55] <Ash> mk :/
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#838 [16:59] <Josh5> Unfortunately, the result to my download and pasting was a failure. the game still crashes before the actual game even boots up.
#839 [17:00] <Galaxy_2Alex> Josh5, Try the video card driver from here in that case: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/300-series/310-15ikb/80tv/downloads
#840 [17:02] <Josh5> Man, all this to fix Minecraft of all things. Alrighty then...
#841 [17:03] <Josh5> Okay, downloaded.
#842 [17:03] <Galaxy_2Alex> Josh5, Now, install the driver by executing the file. If it's a zip file, extract it first, then run the setup.exe
#843 [17:05] <Josh5> Okay. Done.
#844 [17:06] * Tom [webchat@107-145-142-159.res.bhn.net] has joined #minecrafthelp
#845 [17:06] <Galaxy_2Alex> Josh5, Restart PC, then try again
#846 [17:07] * Josh5 [webchat@cpe-76-94-242-31.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#847 [17:07] <Tom> i bought minecraft along time ago and im trying to play again but i have no idea what my password is and i do not have access to the email anymore, any ideas?
#848 [17:07] <Galaxy_2Alex> Tom, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#849 [17:07] <Galaxy_2Alex> ??> Tom account/trans-id
#850 [17:07] <Absol> Tom: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#851 [17:07] <Galaxy_2Alex> ??> Tom account/send-email
#852 [17:07] <Absol> Tom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#853 [17:07] <Absol> Tom: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#854 [17:08] <Tom> i dont know the transaction id either
#855 [17:09] <Galaxy_2Alex> Tom, chances are extremely slim in that case, but still try to explain it as detailed as possible with the ID
#856 [17:10] * chuck_corruption_ [webchat@ool-18b82592.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#857 [17:10] <Tom> all i know is the email, i bought it when i was a kid and changed my email address since then, i dont even remeber the password being 8 char long and numbers in
#858 [17:10] <Tom> i bought it when minecraft just started
#859 [17:10] <Galaxy_2Alex> Tom, Contact them with as much info as you can.
#860 [17:11] <Tom> k thanks
#861 [17:12] * phae [webchat@47.155.203.98] has joined #minecrafthelp
#862 [17:12] <phae> i bought the game and it's not letting me play it. i can only play the demo, but on the website it says i own the game? im not really sure what to do
#863 [17:13] <Galaxy_2Alex> phae, Log out of the launcher, and log back in using the same logn data you used to log into your account on the website.
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#869 [17:34] * CJ [webchat@ool-182f9418.dyn.optonline.net] has joined #minecrafthelp
#870 [17:34] <CJ> Hello
#871 [17:35] <CJ> i have 2 questions reguardig modsand playing with friends
#872 [17:35] * Mudd [~w@2600:1700:31f0:8180:b8d6:5865:e6f9:d10d] has joined #minecrafthelp
#873 [17:36] <Ash> okay
#874 [17:37] <Ash> i contacted them
#875 [17:37] <Galaxy_2Alex> ??> CJ mods
#876 [17:37] <Absol> CJ: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#877 [17:37] <Absol> CJ: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#878 [17:37] <Ash> they said they could not provide a product they did not give out
#879 [17:37] <Ash> but they gave me a number to mojang support
#880 [17:37] <Galaxy_2Alex> Ash, Mojang does not have a support number, just email support.
#881 [17:37] <Galaxy_2Alex> ??> Ash mojang/email
#882 [17:38] <Absol> Ash: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#883 [17:38] <Absol> Ash: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#884 [17:38] <Ash> okay um
#885 [17:38] <Ash> she gave me a number as large as a phone number
#886 [17:39] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#887 [17:39] * Z3nike [webchat@29.35-66-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#888 [17:39] <Galaxy_2Alex> Ash, Hm odd, you can try to call it but Mojang only offers support via email.
#889 [17:39] <Ash> i'll try it
#890 [17:39] <Ash> nothing
#891 [17:39] <Ash> rip
#892 [17:40] * Mudd [~w@2600:1700:31f0:8180:d4f3:fd8f:e9b7:91ee] has joined #minecrafthelp
#893 [17:41] <Ash> okay did the email thingy to mojang support
#894 [17:41] <Ash> how long will it take them to reply roughly :/
#895 [17:41] <Galaxy_2Alex> Ash, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#896 [17:41] <Galaxy_2Alex> <Tom> i dont know the transaction id either
#897 [17:42] <CJ> so i can get help on how i would download a mod? or how to play minecraft with a friend?
#898 [17:42] <CJ> cant*
#899 [17:42] <Galaxy_2Alex> ??> CJ mods
#900 [17:43] <Absol> CJ: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#901 [17:43] <Absol> CJ: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#902 [17:43] <Galaxy_2Alex> CJ, Please read what Absol said to you.
#903 [17:43] <CJ> Yeah i read it but isnt this a minecraft help site?
#904 [17:44] <Ash> yes, for important things.
#905 [17:44] <Galaxy_2Alex> CJ, We cannot help with things Mojang didn't code.
#906 [17:44] <CJ> Mojang didnt code making a server? lol
#907 [17:45] * Mudd [~w@2600:1700:31f0:8180:d4f3:fd8f:e9b7:91ee] has quit. (Client Quit)
#908 [17:45] <Galaxy_2Alex> ??> CJ mp/server-setup
#909 [17:45] <Absol> CJ: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#910 [17:45] <Z3nike> Hello there, there is a problem with the "reset password" option on mojang.com ? I did it but i receive nothing. Correct email, zero doubt about that and i checked the spam. It's a little bit strange :/
#911 [17:45] <CJ> Okay see so you can help me after all!
#912 [17:45] <Galaxy_2Alex> Z3nike, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#913 [17:46] <Z3nike> ok, i will read it, thanks
#914 [17:46] * Enigma [webchat@host-92-1-136-169.as43234.net] has quit. (Quit: webchat.esper.net)
#915 [17:46] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#916 [17:48] <CJ> Is there other chat help like this that can help me with mods and stuff?
#917 [17:48] <Galaxy_2Alex> CJ, About mods, Absol gave you some pages.
#918 [17:49] <CJ> Yes but i dont understand this pages haha
#919 [17:50] <Ash> i'm even getting annoyed by this lol
#920 [17:50] <Ash> cj
#921 [17:50] <Galaxy_2Alex> CJ, Hosting a server does require some basic network knowledge, I would recommend that if it is too complicated for you, to rent a server from a server host instead.
#922 [17:50] <Ash> look things up there are about a million videos on google
#923 [17:51] <CJ> okay ash im sorry im 10 and dont know how to do some stuff
#924 [17:52] * Z3nike [webchat@29.35-66-87.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#925 [17:52] <Ash> i hate it when people go straight to support pages, look it up learn some stuff if that doesn't work then go to real people
#926 [17:54] <CJ> I did look some stuff up pal and maybe that didnt work and thats why im here...ever think about that ash?
#927 [17:55] <Galaxy_2Alex> CJ, At your age, you probably should ask for help with things like that.
#928 [17:55] <Ash> obv not, i am just pissed that i was promised a fucking free version of mc and now i can't get it
#929 [17:55] <Absol> Ash: Please keep it civil
#930 [17:55] <Ash> because the fucking server of mc are fucked
#931 [17:55] * Absol kicked Ash from #minecrafthelp (Reason: sh :Keep it civilized, you are just a human being)
#932 [17:56] <CJ> Galaxy thats what im doing im asking for help rn
#933 [17:57] * ash02 [webchat@c-73-148-156-125.hsd1.fl.comcast.net] has joined #minecrafthelp
#934 [17:57] <ash02> fuck you cunt
#935 [17:57] * Absol kicked ash02 from #minecrafthelp (Reason: sh02 :Keep it civilized, you are just a human being)
#936 [17:58] <Galaxy_2Alex> CJ, I do apologize.
#937 [17:59] <Galaxy_2Alex> CJ, I recommend you ask someone, preferably a parent, to rent a server for you.
#938 [18:11] <CJ> what do you mean by rent a server?
#939 [18:11] * Polland [webchat@107-199-164-176.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#940 [18:11] <Galaxy_2Alex> CJ, Pay monthly for a server.
#941 [18:12] * mgalbr [webchat@99-27-36-63.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#942 [18:12] <mgalbr> Hi im having an issue with receiving the reset password link
#943 [18:12] <Galaxy_2Alex> mgalbr, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#944 [18:13] <Polland> hello i am trying to play minecraft but it will not let me play because it will get stuck on the mojang screen and say java(tm) platform SE Binary is not responding
#945 [18:13] <Galaxy_2Alex> ??> Polland av/adcleaner
#946 [18:13] <Galaxy_2Alex> ??> Polland av/adwcleaner
#947 [18:14] <Absol> Polland: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#948 [18:14] <Absol> Polland: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#949 [18:15] <mgalbr> ive already read the FAQ for not receiving the forgot password email link
#950 [18:15] * Polland [webchat@107-199-164-176.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#951 [18:16] <Galaxy_2Alex> mgalbr, In that case, like the page says, contact Mojang with your transaction ID. Absol will give you the information you need for that.
#952 [18:16] <Galaxy_2Alex> ??> mgalbr account/trans-id
#953 [18:16] <Absol> mgalbr: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#954 [18:16] <Galaxy_2Alex> ??> mgalbr account/send-email
#955 [18:16] <Absol> mgalbr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#956 [18:16] <Absol> mgalbr: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#957 [18:16] * CJ [webchat@ool-182f9418.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#958 [18:17] <mgalbr> Thanks for the help
#959 [18:17] * mgalbr [webchat@99-27-36-63.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#960 [18:17] * Polland [webchat@107-199-164-176.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#961 [18:18] <Polland> okay i finished with the ADW cleaner thing
#962 [18:18] <Polland> what do i do now
#963 [18:18] <Galaxy_2Alex> Polland, Try to run the game.
#964 [18:19] <Polland> omg thanks so much
#965 [18:20] <Polland> it works :) you just made my day
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#967 [18:35] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#968 [18:37] * jake [webchat@cpe-69-133-45-196.cinci.res.rr.com] has joined #minecrafthelp
#969 [18:37] <jake> When clicking forgot password it never sends me an email
#970 [18:37] <Galaxy_2Alex> jake, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#971 [18:37] * jake is now known as Guest94108
#972 [18:38] * LokenCrazy [webchat@104.247.135.142] has joined #minecrafthelp
#973 [18:38] <LokenCrazy> hi
#974 [18:38] <Galaxy_2Alex> LokenCrazy, Hello
#975 [18:40] * Guest94108 [webchat@cpe-69-133-45-196.cinci.res.rr.com] has quit. (Client Quit)
#976 [18:40] * popsicle_ [webchat@d199-126-217-87.abhsia.telus.net] has joined #minecrafthelp
#977 [18:41] <popsicle_> hi i need some help!
#978 [18:41] <popsicle_> I have my password and my user but not the correct email account for my very old account
#979 [18:41] <popsicle_> idk if the account even exists anymore
#980 [18:41] * LokenCrazy [webchat@104.247.135.142] has quit. (Client Quit)
#981 [18:41] <popsicle_> any suggestions?
#982 [18:41] <Galaxy_2Alex> popsicle_, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#983 [18:42] <Galaxy_2Alex> ??> popsicle_ account/trans-id
#984 [18:42] <Absol> popsicle_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#985 [18:42] <Galaxy_2Alex> ??> popsicle_ account/send-email
#986 [18:42] <Absol> popsicle_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#987 [18:42] <Absol> popsicle_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#988 [18:42] <popsicle_> yes thanks
#989 [18:42] <popsicle_> i did try
#990 [18:42] <popsicle_> but i got minecraft as a gift long ago
#991 [18:42] <popsicle_> so idk where my ID would be
#992 [18:42] <popsicle_> I did email them
#993 [18:43] <popsicle_> so theres not alot i can do i guess
#994 [18:43] <Galaxy_2Alex> popsicle_, Wait for them to answer in that case.
#995 [18:43] <popsicle_> yeah
#996 [18:43] <popsicle_> thanks anyways though!
#997 [18:43] * popsicle_ [webchat@d199-126-217-87.abhsia.telus.net] has quit. (Client Quit)
#998 [18:52] * LokenCrazy [webchat@104.247.135.142] has joined #minecrafthelp
#999 [18:52] <LokenCrazy> Hi
#1000 [18:53] <Galaxy_2Alex> LokenCrazy, Hello
#1001 [18:55] <LokenCrazy> https://paste.gg/p/anonymous/01071c600b5b4d14b82f7e26c8a23088
#1002 [18:56] * LokenCrazy [webchat@104.247.135.142] has quit. (Client Quit)
#1003 [18:56] * LokenCrazy [webchat@104.247.135.142] has joined #minecrafthelp
#1004 [18:57] <LokenCrazy> I'm Brazilian and I'm using google translator, I do not speak good English.
#1005 [18:57] <LokenCrazy> https://paste.gg/p/anonymous/01071c600b5b4d14b82f7e26c8a23088
#1006 [18:58] <Capfan67> LokenCrazy, You did successfully change your name to
#1007 [18:58] <Capfan67> ySnowBoy_ . You won't be able to change it again for 30 days.
#1008 [18:58] * LokenCrazy [webchat@104.247.135.142] has quit. (Client Quit)
#1009 [18:58] <Capfan67> LokenCrazy, If the server doesn't support UUID, and uses name (likely because it runs an ancient version of minecraft), contact the server owner to work with you.
#1010 [18:58] <Galaxy_2Alex> what a bad server
#1011 [18:59] <Capfan67> Maybe. ...or it's running a version prior to UUID and is based on player names.
#1012 [19:06] * MatrixCraft55 [webchat@104.247.135.142] has joined #minecrafthelp
#1013 [19:07] <MatrixCraft55> https://help.mojang.com/customer/portal/articles/359446
#1014 [19:07] <Galaxy_2Alex> MatrixCraft55, Yes?
#1015 [19:07] <MatrixCraft55> Sorry, wrong link
#1016 [19:08] * Zito_PvP [webchat@201-25-83-36.cpece705.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#1017 [19:08] <MatrixCraft55> https://paste.gg/p/anonymous/01071c600b5b4d14b82f7e26c8a23088
#1018 [19:08] <Zito_PvP> Hi, my account was locked as I unlocked
#1019 [19:09] <Capfan67> MatrixCraft55, You did successfully change your name to ySnowBoy_ . You won't be able to change it again for 30 days.
#1020 [19:09] <Galaxy_2Alex> MatrixCraft55, Contact the server you have VIP on, and tell them about this issue. This is an issue on their end, not on Mojang's.
#1021 [19:09] <Capfan67> MatrixCraft55, If the server doesn't support UUID, and uses name (likely because it runs an ancient version of minecraft), contact the server owner to work with you.
#1022 [19:09] <Galaxy_2Alex> Zito_PvP, In what context?
#1023 [19:09] <MatrixCraft55> Ok
#1024 [19:11] * Lord_of_Life [~Lord@77.28.161.231] has quit. (Ping timeout: 190 seconds)
#1025 [19:11] <Zito_PvP> I do not give access to account, I'm telling you that the password is wrong, but I'll send the email and it will not come.
#1026 [19:11] <Galaxy_2Alex> Zito_PvP, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#1027 [19:14] <MatrixCraft55> I talked to the server forum, and they keep saying the name already exists.
#1028 [19:14] <MatrixCraft55> So I'm guessing made a mistake while checking your account name
#1029 [19:14] <MatrixCraft55> I'm Brazilian and I'm using google translator, I do not speak a good English
#1030 [19:14] <Galaxy_2Alex> MatrixCraft55, Show them this page: https://namemc.com/name/ySnowBoy_
#1031 [19:15] <Zito_PvP> It does not work, do not send it to my email.
#1032 [19:15] <Galaxy_2Alex> MatrixCraft55, And tell them to use UUIDs instead of username for VIP verification.
#1033 [19:16] <Galaxy_2Alex> Zito_PvP, As it says in the post, contact Mojang with your transaction iD. Absol will give you the details.
#1034 [19:16] <Galaxy_2Alex> ??> Zito_PvP account/trans-id
#1035 [19:16] <Absol> Zito_PvP: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1036 [19:16] <Galaxy_2Alex> ??> Zito_PvP account/send-email
#1037 [19:16] <Absol> Zito_PvP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1038 [19:16] <Absol> Zito_PvP: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1039 [19:17] * Lord_of_Life [~Lord@77.28.164.64] has joined #minecrafthelp
#1040 [19:18] * Zito_PvP [webchat@201-25-83-36.cpece705.dsl.brasiltelecom.net.br] has quit. (Quit: webchat.esper.net)
#1041 [19:39] * Erin [webchat@cpe-76-92-232-217.kc.res.rr.com] has joined #minecrafthelp
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#1043 [19:44] * Smart_Mouse_2008 [webchat@cpe-174-108-106-239.carolina.res.rr.com] has joined #minecrafthelp
#1044 [19:45] * sebastien [webchat@CPEf81d0fa84863-CMf81d0fa84860.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1045 [19:45] <sebastien> hello
#1046 [19:45] <Galaxy_2Alex> sebastien, Hello
#1047 [19:45] <sebastien> hi
#1048 [19:45] <sebastien> are u a helper
#1049 [19:45] <Galaxy_2Alex> sebastien, Yes
#1050 [19:46] <sebastien> um
#1051 [19:46] <sebastien> so bassically
#1052 [19:46] <sebastien> i havent heard from the minecraft support team in 2 hrs
#1053 [19:46] <sebastien> and
#1054 [19:46] <sebastien> i know ur jkust a volunteer
#1055 [19:46] <Galaxy_2Alex> sebastien, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1056 [19:46] <sebastien> no thats no the problem
#1057 [19:47] <sebastien> the problem has to do with my email
#1058 [19:47] <sebastien> i can no longer accses the email i used
#1059 [19:47] <Galaxy_2Alex> sebastien, Send a new request with a working email, explaining what happened.
#1060 [19:47] <Galaxy_2Alex> sebastien, Send a new request with a working email, explaining what happened.
#1061 [19:47] * Smart_Mouse_2008 [webchat@cpe-174-108-106-239.carolina.res.rr.com] has left #minecrafthelp
#1062 [19:47] <sebastien> and i dont know what to do
#1063 [19:47] <sebastien> request to where
#1064 [19:47] <Galaxy_2Alex> ??> sebastien mojang/email
#1065 [19:47] <Absol> sebastien: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1066 [19:47] <Absol> sebastien: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1067 [19:48] * hi [webchat@cpe-174-108-106-239.carolina.res.rr.com] has joined #minecrafthelp
#1068 [19:48] <sebastien> ok thx
#1069 [19:48] <sebastien> ur awesome
#1070 [19:48] <sebastien> have a great day!
#1071 [19:48] <hi> hi
#1072 [19:49] <hi> my severs are not connecting / timing out
#1073 [19:49] <sebastien> one more question will they email me again witha responce
#1074 [20:08] * Freckles [webchat@23.211.20.149.ftth.dyn.lm.amb.premieronline.net] has joined #minecrafthelp
#1075 [20:09] <Freckles> Hello i was wondering if i could get some help with a .json file i made for Minecraft Bedrock edition
#1076 [20:11] <Freckles> I had used Backbench to create a custom character model but after several hours of exhausting different avenues of searches i am still unaware on how to import that file to change the player "in game"
#1077 [20:14] * Kaitlyn [webchat@cpe-110-140-123-145.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#1078 [20:14] <Kaitlyn> Hi!
#1079 [20:14] <Freckles> hello
#1080 [20:15] <Kaitlyn> I installed a custom map in Minecraft and I was able to join it.
#1081 [20:15] * vidal [webchat@c-67-165-211-138.hsd1.co.comcast.net] has joined #minecrafthelp
#1082 [20:15] <Kaitlyn> But when I tried pressing the "Start" button and "Instructions" button I didn't get anything.
#1083 [20:16] <Kaitlyn> I also tried installing other maps but when I pressed info buttons, start buttons, and credits buttons I didn't receive it.
#1084 [20:16] <vidal> i cant download fr_fr.json
#1085 [20:16] <Kaitlyn> Is this a problem with my Minecraft?
#1086 [20:18] * vidal [webchat@c-67-165-211-138.hsd1.co.comcast.net] has quit. (Client Quit)
#1087 [20:19] <Freckles> Thats a server side issue possibly. there isn't much you can do about custom servers not working except talking to an admin or owner of said server.
#1088 [20:20] <Kaitlyn> Oh okay.
#1089 [20:20] <Kaitlyn> It's like that with all the Minecraft maps I download.
#1090 [20:21] <Kaitlyn> Thanks Freckles! :)
#1091 [20:22] * Kaitlyn [webchat@cpe-110-140-123-145.vb05.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1092 [20:22] * Kaitlyn [webchat@cpe-110-140-123-145.vb05.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1093 [20:22] * Freckles [webchat@23.211.20.149.ftth.dyn.lm.amb.premieronline.net] has left #minecrafthelp
#1094 [20:28] * titaniclover201 [webchat@dt081nf8.tampabay.res.rr.com] has joined #minecrafthelp
#1095 [20:28] <titaniclover201> Hey!
#1096 [20:31] <titaniclover201> Does anybody have a fix for this error? It happens when I try to load any version of Minecraft Java on windows 10. I've restarted my pc, reinstalled Minecraft, Added the suggested things to the system .. ( _JAVA_OPTIONS_ )
#1097 [20:31] <titaniclover201> https://gyazo.com/7bc1f53a9d5a8ca47bb6552b9e032d3c
#1098 [20:36] * NoahJayMiller [webchat@cpe-172-119-174-93.socal.res.rr.com] has joined #minecrafthelp
#1099 [20:36] <NoahJayMiller> Hello
#1100 [20:36] <NoahJayMiller> Can someone assist me?
#1101 [20:36] * sebastien [webchat@CPEf81d0fa84863-CMf81d0fa84860.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1102 [20:42] <titaniclover201> What do you need Noah?
#1103 [20:43] <titaniclover201> Does anybody have a fix for this error? It happens when I try to load any version of Minecraft Java on windows 10. I've restarted my pc, reinstalled Minecraft, Added the suggested things to the system .. ( _JAVA_OPTIONS_ )
#1104 [20:43] <titaniclover201> https://gyazo.com/7bc1f53a9d5a8ca47bb6552b9e032d3c
#1105 [20:43] * Voyager3 [webchat@ip72-197-185-38.sd.sd.cox.net] has joined #minecrafthelp
#1106 [20:43] <Voyager3> hello?
#1107 [20:43] <titaniclover201> Hello!
#1108 [20:44] <Voyager3> i need help with changing my email for my minecraft/mojang account
#1109 [20:44] <titaniclover201> Okay.
#1110 [20:44] <titaniclover201> I'll help.
#1111 [20:44] <titaniclover201> https://account.mojang.com/me
#1112 [20:44] <titaniclover201> Go there.
#1113 [20:45] * Voyager3 [webchat@ip72-197-185-38.sd.sd.cox.net] has quit. (Client Quit)
#1114 [20:45] * Voyager3 [webchat@ip72-197-185-38.sd.sd.cox.net] has joined #minecrafthelp
#1115 [20:45] <titaniclover201> Nvm..
#1116 [20:45] <Voyager3> hello?
#1117 [20:45] <Capfan67> titaniclover201, What error are you experiencing?
#1118 [20:45] <titaniclover201> Sorry go here.
#1119 [20:45] <Voyager3> I got kicked out
#1120 [20:45] <titaniclover201> https://gyazo.com/7bc1f53a9d5a8ca47bb6552b9e032d3c
#1121 [20:45] <Capfan67> Hi Voyager3. What do you need help with?
#1122 [20:45] <Voyager3> i cant change my email
#1123 [20:46] <titaniclover201> Voyager3 Go here https://my.minecraft.net/en-us/profile/?ref=gm
#1124 [20:46] <Voyager3> The email for my minecraft/mojang account won't change
#1125 [20:46] <Capfan67> Voyager3, Do you have a MOjang account (login with email), or a Legacy account (login with username)?
#1126 [20:46] <Voyager3> i have a mojang account
#1127 [20:46] <Voyager3> it says this when I try changing it: Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#1128 [20:47] <Capfan67> titaniclover201, That may be malicious software redirection. Let's see if you have something running:
#1129 [20:47] <Capfan67> ??> titaniclover201 tools/hjt
#1130 [20:47] <Absol> titaniclover201: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1131 [20:47] <Absol> titaniclover201: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1132 [20:47] <titaniclover201> Okay.
#1133 [20:48] <Capfan67> Voyager3, Ah.. In that case, you'll need to contact Mojang Support to change your email:
#1134 [20:48] <Capfan67> ??> Voyager3 account/send-email
#1135 [20:48] <Absol> Voyager3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1136 [20:48] <Absol> Voyager3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1137 [20:48] <Voyager3> I don't know my Transaction ID
#1138 [20:49] <Capfan67> Voyager3, Here's the help page to find it:
#1139 [20:49] <Capfan67> ??> Voyager3 account/trans-id
#1140 [20:49] <Absol> Voyager3: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1141 [20:49] <titaniclover201> https://paste.ubuntu.com/p/6DZyh5DgYR/
#1142 [20:49] <Capfan67> Voyager3, The Transaction ID makes account recovery simple. If you absolutely can't find it, submit your ticket request and let them know you can't find it.
#1143 [20:50] <titaniclover201> Ima do it again to make sure it was accurite.
#1144 [20:50] <Voyager3> I bought the game 3 years ago
#1145 [20:50] <titaniclover201> *accurate
#1146 [20:51] <Capfan67> titaniclover201, You don't have any malicious software. This is good news. Let's back up. I see you posted a number of links. Let me make sure which problem you're having...
#1147 [20:51] <titaniclover201> Okay.
#1148 [20:52] <titaniclover201> Would you like to see a pic of the error message? Or a clip of it?
#1149 [20:52] <Capfan67> titaniclover201, Yes, what error are you having.
#1150 [20:53] <titaniclover201> When I click the run/ download button on my minecraft launcher this happens.
#1151 [20:53] <titaniclover201> https://gyazo.com/b28d8e977afa641cecde7cc13cd98109
#1152 [20:54] <Capfan67> Ok, there are a number of causes for JVM crashes. Let's look at your launcher_log.txt file (found in your .minecraft folder). Can you paste the contents of that file to http://paste.ubuntu.com/ please?
#1153 [20:55] <titaniclover201> kk
#1154 [20:56] <Capfan67> titaniclover201, Fill in the "poster" and "content" fields, then click "Paste!". You'll get a new page. Post that new URL here.
#1155 [20:56] <titaniclover201> https://paste.ubuntu.com/p/Q3KgPbHzKQ/
#1156 [20:56] <titaniclover201> brb
#1157 [20:58] <titaniclover201> Back.
#1158 [20:58] <Capfan67> titaniclover201, Do you have the same issue with 1.13.2? Please close the launcher, re-open and try to run 1.13.2. If you still get the error, please provide a new Launcher_log.txt paste.
#1159 [20:58] <titaniclover201> Okay.
#1160 [20:59] <Capfan67> titaniclover201, Interestingly, there's no crash in the launcher log. If you get the error again, close the launcher before copying/pasting the log.
#1161 [20:59] <titaniclover201> Ok
#1162 [21:00] <titaniclover201> https://paste.ubuntu.com/p/pS83kgSQmt/
#1163 [21:00] <titaniclover201> I got the error.
#1164 [21:01] <Capfan67> titaniclover201, Here's the issue: "launcher/launcher (main) info Picked up _JAVA_OPTIONS: Xmx512M" I'll post instructions to remove this from your environment variables:
#1165 [21:01] <titaniclover201> Okay.
#1166 [21:01] <Capfan67> ??> titaniclover201 info/vars
#1167 [21:01] <Absol> titaniclover201: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1168 [21:01] <titaniclover201> ?
#1169 [21:01] <titaniclover201> +Capfan67 what do you mean Info/Vars
#1170 [21:02] <Capfan67> titaniclover201, That's a command for Absol (the bot) to post instructions for you.
#1171 [21:02] <titaniclover201> Okay.
#1172 [21:15] <Capfan67> titaniclover201, Having trouble with the instructions?
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#1174 [21:19] <georgespeorges> Hey guys, I'm trying to connect to some friends of mine (Bedrock edition) and EVERY time I try to connect, I get the error "Unable to connect to world" Anyone know any solutions?
#1175 [21:36] <Capfan67> Hi georgespeorges. We only support Java Edition here. You might try: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#1176 [21:53] <georgespeorges> I finally found the problem, I just had to remove my friend from my friends list and add them again. Thanks anyway guys!
#1177 [22:03] * zoinkssss [webchat@d67-193-62-50.home3.cgocable.net] has joined #minecrafthelp
#1178 [22:03] <zoinkssss> ok so i bought minecraft on nintendo switch so can i get it on pc for free
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#1181 [22:05] <zoinkssss> ok so i bought minecraft on nintendo switch so can i get it on pc for free
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#1189 [22:31] <Mari3> Hi, so I'm back again because I had an issue with my old laptop profile. So my old laptop profile was corrupted. It was really glitchy and I couldn't install anymore helpful virus remover programs onit so I had to make a new profile on my old laptop and delete the corrupted one. Little did I know that my old Minecraft worlds got deleted after I
#1190 [22:31] <Mari3> deleted my corrupted laptop profile. I'm still very lucky that I have my Minecraft account, it's only the worlds that got deleted. When anyone gets the chance to reply, is there anyway I can do to get them back? I'm sorry that this is a long paragraph.
#1191 [22:32] <Capfan67> Mari3, Removing a user profile does indeed remove the files in that profile (that's sort of the point). You'll need to restore from an older backup prior to deleting the files.
#1192 [22:35] <Mari3> Ahhh okay. I do have a few of them stored onto my flashdrive. I don't know how I can transfer them on to my laptop but I don't mind starting a brand new world since there's new biomes to explore and so many new items that were added.
#1193 [22:36] * ConstanceTrips [webchat@ip72-208-193-214.ph.ph.cox.net] has joined #minecrafthelp
#1194 [22:36] <Capfan67> Mari3, worlds are just folders with lots of files in them. If they're backed up, you simply copy that world folder to your new saves folder.
#1195 [22:37] <ConstanceTrips> hey i cant remember my mojang account username
#1196 [22:37] <ConstanceTrips> anything you can do to help
#1197 [22:37] <willies952002> do you remember your email or is that what you forgot? you log into mojang with your email, not your username
#1198 [22:38] <Capfan67> ConstanceTrips, When you load a world, your username and location are written to the log file. Look at your old logs for your name.
#1199 [22:38] <Mari3> Okay, thank you for your help!
#1200 [22:38] <ConstanceTrips> ok ill try that
#1201 [22:40] <ConstanceTrips> i found it and entered that but it still says its wrong
#1202 [22:40] <Capfan67> ConstanceTrips, What are you trying to do?
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#1204 [22:41] <ConstanceTrips> it may be a problem with my password but i cant fix that because the email i originally used for my minecraft account has been disabled
#1205 [22:41] <ConstanceTrips> im trying to change my minecraft name
#1206 [22:42] <Capfan67> ConstanceTrips, What's your character name?
#1207 [22:42] <ConstanceTrips> HIPPY_STICKER
#1208 [22:43] <Capfan67> ConstanceTrips, That's a Mojang account, so you login with your email and password, not username.
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#1210 [22:44] <ConstanceTrips> ok im logged in but its asking for three verification questions that i dont know the answers to
#1211 [22:45] <Capfan67> ConstanceTrips, Login shouldn't require the answers, though it might be asking you to set them.
#1212 [22:45] <Rj> When I try to run my minecraft launcher it says The game crashed whilst initializing game
#1213 [22:45] <Rj> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1214 [22:45] <Capfan67> Rj, That's a driver or hardware issue. Let's look at your hardware and drivers:
#1215 [22:45] <Capfan67> ??> Rj win/dxdiag
#1216 [22:45] <ConstanceTrips> it says it is because its the first time logging into this computer
#1217 [22:45] <Absol> Rj: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1218 [22:45] <Capfan67> ConstanceTrips, ...and you're logging into Mojang.com?
#1219 [22:46] <ConstanceTrips> yeah
#1220 [22:46] <Capfan67> ConstanceTrips, ...I can't say I've ever seen that, and I log in from various locations frequently.
#1221 [22:47] <ConstanceTrips> hmmm heres exactly what it says
#1222 [22:47] <ConstanceTrips> Since you are logging in from this computer for the first time we need you to confirm your identity before you can continue. This is to make sure that your account isn't used without your authorization.
#1223 [22:48] <ConstanceTrips> it says i can request to reset the security questions but im not able to because that email is disabled and i cant get it back
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#1225 [22:49] <ConstanceTrips> i sent an email to customer support but i understand they are busy
#1226 [22:49] <Capfan67> ConstanceTrips, So, self support requires having 2 of 3 things: Knowing the login credentials, Knowing the security answers and access to email. If you only have 1, you'll need to contact Mojang Support:
#1227 [22:49] <Rj0> When I try to run my Mincraft n
#1228 [22:49] <Capfan67> ??> ConstanceTrips account/send-email
#1229 [22:49] <Absol> ConstanceTrips: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1230 [22:49] <Absol> ConstanceTrips: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1231 [22:50] <Rj0> when i try to run my minecraft installer it crashes and someone sent me a link and after following the steps i got this https://paste.ubuntu.com/p/yb6vdDb4hP/
#1232 [22:50] <ConstanceTrips> ok ive done that already just came here to see if i could speed up the process
#1233 [22:50] <ConstanceTrips> thanks for the help though :)
#1234 [22:51] <Capfan67> Rj0, "Intel(R) Core(TM)2 Duo CPU E8400" - This system is far below minecraft minimum requirements. You *might* get older versions to run with heroic effort, but we can't support hardware below minimum requirements here.
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#1236 [22:51] <Rj0> What can i do to fix this so i can run minecraft
#1237 [22:51] <Capfan67> ConstanceTrips, Sorry. Best of luck with the recovery.
#1238 [22:52] <Capfan67> Rj0, Your processor won't support the game. The sad truth is, you need to upgrade/replace the computer.
#1239 [22:52] <Rj0> oh ok
#1240 [22:52] <Rj0> thanks
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#1243 [22:53] <Deanbean13> hello! I'm having issues playing downloaded maps. I have version 13.2 or something like that and every map I download I am successful at opening the zip file and moving the unzipped files to my saves folder in application support but when I open the maps no matter what launcher option I try I can not interact with the maps I.E. the buttons dont pus
#1244 [22:53] <Deanbean13> h, the prompts dont work/respond. I'm not sure if this is an issue with the way I'm downloading despite following all instructions exacxtly and the map does indeed open properly in minecraft just no interaction abilities.
#1245 [22:54] <Capfan67> Deanbean13, Can you give me an example of a map you downloaded (the web page it's on)?
#1246 [22:56] <Deanbean13> yes I downloaded a map called see her again from a website called minecraftmaps.com (http://www.minecraftmaps.com/adventure-maps/see-her-again-season-1) then I also tried a map of the same version as my minecraft original launcher (v13) from the same website called 400 levels and also had the same problem
#1247 [22:56] * EZbake [webchat@ip72-196-127-161.ga.at.cox.net] has joined #minecrafthelp
#1248 [22:57] <Deanbean13> Ive only been playing for a week so thats the only website i was recommeded and honestly im a 32 year old mom trying to learn so i can play with my son :) not the best with tech stuff yet!
#1249 [22:57] <Capfan67> Deanbean13, Understood. Let me look at it real quick, and we'll see if we can get it working.
#1250 [22:58] <EZbake> When I'm on the minecraft launcher, it only gives me the option to play 1.13.2 offline, and won't allow me the option to download game files that are missing. I've tried uninstalling and reinstalling the launcher, but that also didn't work.
#1251 [22:58] <Capfan67> Deanbean13, Ok, inside this .zip file is a folder called "See Her Again (S.1)". This is the world folder you would copy. Where did you place this folder?
#1252 [22:58] <Deanbean13> ok cool! I have fallen in love with this darn game in just a week and I would love to try these "quests" or "challenges" whatever they are called :) I'm a puzzle freak
#1253 [22:59] <Deanbean13> I have a mac so I opened the application support folder>minecraft>saves
#1254 [22:59] <Capfan67> ??> EZbake tools/hjt
#1255 [22:59] <Absol> EZbake: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1256 [22:59] <Absol> EZbake: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1257 [23:00] <Capfan67> Deanbean13, Ah, mac. My weakness. =) Ok, that should be the location. So, if you navigate down, you see saves\See Her Again (S.1)\ and inside that folder, you see level.dat and other files and folders? ...or do you have an extra folder in there somewhere?
#1258 [23:00] <EZbake> https://paste.ubuntu.com/p/jjyJ4kZwyT/
#1259 [23:01] <Capfan67> ??> EZbake info/mcleaks
#1260 [23:01] <Absol> EZbake: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1261 [23:01] <Absol> EZbake: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1262 [23:01] <Capfan67> ??> EZbake win/hosts/edit
#1263 [23:01] <Absol> EZbake: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1264 [23:01] <Absol> EZbake: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1265 [23:01] <Deanbean13> it goes straight to all the folders like DMI, levels.dat etc. I did read last night to delete the levels.dat(old) folder but even when i tried that it did not work, im downloading the hijack this now
#1266 [23:02] <Capfan67> EZbake, You have 3 steps: (1) clean up your hosts file. (2) test and make sure it works. (3) change your password, as you've now given it to account thieves.
#1267 [23:02] <Capfan67> Deanbean13, The hjt comment wasn't for you.
#1268 [23:02] <Deanbean13> oh is the hijack this for EZBake? sorry im new to this
#1269 [23:03] <Deanbean13> ooooh ok thanks! thank you so much for working with me, im old and dont know what im doing lol
#1270 [23:03] <Capfan67> Pfft. I'm in my 50s. You're but a youngster.
#1271 [23:04] <Deanbean13> true true and an infant to this minecraft/tech world but hey my son wants to play with me and this game has helped him in so many ways im so down to be apart of it!
#1272 [23:04] <Capfan67> Deanbean13, Anyway... it sounds like your files are in the right place. When you open the "Single player" dialog in the game, do you see the name of the world listed?
#1273 [23:04] <Deanbean13> yes
#1274 [23:04] <Deanbean13> when I hit play it opens proper as well
#1275 [23:04] <Capfan67> Deanbean13, oh. I'm confused then. Where is the issue again?
#1276 [23:05] <Deanbean13> but when i go to push buttons they maps dont start,
#1277 [23:05] <EZbake> So after I've opened the file, what do I do afterwards?
#1278 [23:05] <Deanbean13> i can go into creative mode and hack my way through the wall and walk thje maps but when I watch people play the walk throughs I dont get the same interactions or narrations as othjers who played
#1279 [23:06] <Deanbean13> If I knew how to send a clip of my attempt to play I would but that is way out of my realm of possible tech abilities lol
#1280 [23:06] <Capfan67> Deanbean13, Ah.. That's will depend on the map itself. Sounds like bad design. Try this: Open to Lan and click the "enable cheats" option. See if you can then interact.
#1281 [23:07] <Capfan67> EZbake, You are removing all lines with MOjang.com in them.
#1282 [23:07] <EZbake> And then the steps after removing the lines?
#1283 [23:08] <Capfan67> EZbake, Save and exit. If you receive an error saving, then you failed to run Notepad as administrator.
#1284 [23:08] <Capfan67> EZbake, After saving, test to make sure it works.
#1285 [23:09] <Capfan67> Deanbean13, Another issue you are likely having is playing a 1.12 map in 1.13. Commands changed between versions and broke most maps.
#1286 [23:09] <Capfan67> Deanbean13, I suggest creating a 1.12.2 profile to play 1.12 maps.
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#1290 [23:16] <Deanbean13> Sorry I was kicked off somehow, anyway I think the LAN thingy worked but I'm going to delete the worlds and download fresh ones because I might have accidentally put a few holes in the ones i downloaded. (holes like I murdered a brick where the button should have been in creative mode)
#1291 [23:17] <Harle> Minecraft isn't responding/taking forever to load. Launcher works fine but the game itself wont start immediately
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#1293 [23:18] <Deanbean13> Also since im here is that a good webiste for map downloads or are there other ones worth/safe to check out?
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#1297 [23:27] <Deanbean13> I tried the LAN thing but that still didnt allow me to interact with buttons/levers and such.
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#1299 [23:29] <Deanbean13> Since spme maps are for older versions of minecraft should I do the back up option when I open the world or the "I know what I'm doing" option
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#1301 [23:36] <Dani1956> hello?
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