#1 [00:16] * Samfromglen [webchat@188.36.148.122.sta.dodo.net.au] has joined #minecrafthelp
#2 [00:16] <Samfromglen> Hello
#3 [00:17] <Samfromglen> My error is io.netty.channel.abtractchannel$annotatedconnectexception: Connestion timed out: no further informaton
#4 [00:18] <Samfromglen> and its only one one server, i can log into all the other servers i play on
#5 [00:20] * K3yblademast [webchat@207.172.59.65] has joined #minecrafthelp
#6 [00:22] <K3yblademast> Hey all - So my question/concern is pretty straight forward. After leaving my game running for a couple hours my minecraft logs take up enough space on my HDD and SSD to completely crash my windows. Is there a way to clear these logs / prevent these logs from taking as much space?
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#11 [01:48] * rese [webchat@ip68-230-227-85.no.no.cox.net] has joined #minecrafthelp
#12 [01:48] <rese> i want my money back
#13 [01:48] <rese> cuz i cant play the game after i brought it
#14 [01:49] <Andrio> rese, what happens when you try?
#15 [01:49] <rese> it keep saying download demo
#16 [01:50] <Andrio> rese, where did you buy the game from?
#17 [01:50] <rese> Mojang.com
#18 [01:50] <Andrio> ??> rese launcher/relog
#19 [01:50] <Absol> rese: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#20 [01:50] <rese> ok
#21 [01:56] * kevin [webchat@ip68-109-132-166.ph.ph.cox.net] has joined #minecrafthelp
#22 [01:56] <kevin> hey
#23 [01:56] <kevin> how likely is it that i will get a refund if someone purchased minecraft without my permission?
#24 [01:56] <kevin> also, how long does it usually take for the refund to return to the account?
#25 [01:58] <Andrio> kevin, do you know how they paid?
#26 [01:58] <kevin> visa card
#27 [01:58] <Andrio> kevin, consider reporting it to your bank
#28 [01:58] <Andrio> You can also contact Mojang
#29 [01:58] <Andrio> ??> kevin Mojang/email
#30 [01:58] <Absol> kevin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#31 [01:58] <Absol> kevin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#32 [01:59] <kevin> thanks guys
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#37 [04:42] * crashOnStart [webchat@185-146-143-148.customers.aardnet.se] has joined #minecrafthelp
#38 [04:43] * jessie [webchat@DCL-32-101.bpb.bigpond.com] has joined #minecrafthelp
#39 [04:44] <jessie> I built a house, went exploring and can't find it. very frustrating as I spent days building it. any ideas on what to do ?
#40 [04:51] <Andrio> jessie, is it near the spawn point?
#41 [04:55] <jessie> no
#42 [04:55] <jessie> :(
#43 [04:58] <jessie> I would of found it if it was
#44 [05:06] * Porkyle [~Porkyle@37-136-67-189.rev.dnainternet.fi] has joined #minecrafthelp
#45 [05:09] * scarlet_flandre [webchat@116.45.4.30] has joined #minecrafthelp
#46 [05:09] <scarlet_flandre> hello ?
#47 [05:10] <jessie> hello
#48 [05:10] <scarlet_flandre> I have something to ask.
#49 [05:10] <jessie> yes
#50 [05:10] <jessie> what
#51 [05:10] <scarlet_flandre> Is it a real name or a nickname when you put your inquiry?
#52 [05:10] <jessie> im new to mincraft so I might not know
#53 [05:11] <jessie> oh no its a fake name
#54 [05:11] <Andrio> jessie, you were building it over more than one session?
#55 [05:11] <Andrio> scarlet_flandre, what kind of inquiry?
#56 [05:11] <jessie> yes
#57 [05:11] <Andrio> jessie, look for the game log files
#58 [05:12] <scarlet_flandre> It's about account hacking.
#59 [05:12] <Andrio> ??> jessie win/.minecraft
#60 [05:12] <jessie> and then what
#61 [05:12] <Absol> jessie: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#62 [05:12] <Andrio> jessie, they may include the coordinates when you reopened the world.
#63 [05:12] <Andrio> scarlet_flandre, how do you plan to make this inquiry?
#64 [05:13] <jessie> well im playing on a different devise right now
#65 [05:13] <scarlet_flandre> I would like to find my account. You are currently hacked and have lost your account.
#66 [05:13] <Andrio> ok
#67 [05:14] <scarlet_flandre> um..
#68 [05:14] <jessie> can you do it on a ipad
#69 [05:15] <Andrio> scarlet_flandre, if you're sending a ticket to Mojang, I'm not sure
#70 [05:15] <Andrio> jessie, no idea about the iPad version
#71 [05:15] <jessie> oh
#72 [05:16] <jessie> ummmmmmmmmmmmmmmmmmmm
#73 [05:16] <scarlet_flandre> I have something to ask. Can I find my account?
#74 [05:16] <Andrio> scarlet_flandre, how do you know your account was stolen?
#75 [05:16] <jessie> how do I update from ipad to window
#76 [05:17] <Andrio> jessie, which version of the game was that world on?
#77 [05:17] <scarlet_flandre> I can not log in when I try to log in to my account. I do not see any email when I send my email to reset my password because it seems to be a problem.
#78 [05:17] <Andrio> scarlet_flandre, checked your spam folder?
#79 [05:17] <jessie> multiplayer
#80 [05:18] <Andrio> hm
#81 [05:18] <scarlet_flandre> I do not know what the story is about.
#82 [05:19] <scarlet_flandre> I am using a translator, so I can not translate correctly.
#83 [05:19] <Andrio> scarlet_flandre, checked your junk mail folder?
#84 [05:19] <scarlet_flandre> In my email?
#85 [05:20] <Andrio> scarlet_flandre, yes
#86 [05:20] <scarlet_flandre> I did not check anything other than the email I needed.
#87 [05:20] <Andrio> scarlet_flandre, what was your Minecraft profile name?
#88 [05:21] <scarlet_flandre> My profile nickname is Scarlet_Flandre.
#89 [05:21] <Andrio> ok
#90 [05:22] <scarlet_flandre> Are you talking about a real name, not a nickname?
#91 [05:22] <Andrio> scarlet_flandre, can you log in at https://account.mojang.com/ ?
#92 [05:22] <jessie> tysm for the help
#93 [05:23] <scarlet_flandre> Please wait a little Please confirm.
#94 [05:23] <Andrio> sorry?
#95 [05:24] <scarlet_flandre> I can not log in.
#96 [05:25] <Andrio> ok
#97 [05:25] <Andrio> ??> scarlet_flandre account/send-email
#98 [05:25] <Absol> scarlet_flandre: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#99 [05:25] <Absol> scarlet_flandre: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#100 [05:26] <jessie> who are you anyway Andrio
#101 [05:26] <jessie> HOW DO YOU KNOW SO MUCH OF THIS
#102 [05:27] <scarlet_flandre> I already sent an email.
#103 [05:27] <scarlet_flandre> Oh, and can I ask you another one?
#104 [05:28] <jessie> ok
#105 [05:28] <scarlet_flandre> Is it at least a PIN number in the transaction ID and / or gift code?
#106 [05:28] <jessie> yes
#107 [05:29] <jessie> when did you get mincraft you know so little
#108 [05:29] <jessie> *Minecraft
#109 [05:30] <scarlet_flandre> Um ... maybe four or five years ago.
#110 [05:30] <scarlet_flandre> But I sent an e-mail yesterday, but I thought I was wrong, so I sent another one today. When can I get an answer?
#111 [05:30] <Andrio> scarlet_flandre: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#112 [05:31] <Andrio> jessie, been here a while
#113 [05:31] <jessie> oh wow I only got it yesterday
#114 [05:31] <Andrio> mm
#115 [05:32] <scarlet_flandre> What does it mean to be replying to your mail on February 17?
#116 [05:33] <jessie> I seresly do not know
#117 [05:33] <scarlet_flandre> Okay.
#118 [05:34] <jessie> :(
#119 [05:34] <jessie> i gtg bye
#120 [05:35] <scarlet_flandre> What country are you from?
#121 [05:38] <jessie> australia
#122 [05:38] <scarlet_flandre> Wow I am from Korea and it is so far here!
#123 [05:39] <jessie> wooooooooooooooooooooooooooooow
#124 [05:39] <scarlet_flandre> I am a little bit happy now.
#125 [05:40] <scarlet_flandre> I gave up when I was hacked in the past, but now I see the possibility.
#126 [06:06] * matthewbb10 [webchat@ip72-208-158-253.ph.ph.cox.net] has joined #minecrafthelp
#127 [06:07] <matthewbb10> So I sent my email 5 days ago about not being able to access my account. I need some assistance that would be helpful. Please and thank you.
#128 [06:10] <Andrio> matthewbb10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#129 [06:33] * Isaac [webchat@124244200060.ctinets.com] has joined #minecrafthelp
#130 [06:34] <Isaac> Hi
#131 [06:34] <Isaac> I cant login to minecraft even though I could do it before. Please help me. I tried resetting password, and could log in on minecraft.net, but could not access the game. I have no parental controls, so I need some help
#132 [06:35] <Galaxy_2Alex> Isaac, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#133 [06:35] <Galaxy_2Alex> ??> Isaac tools/hjt
#134 [06:35] <Absol> Isaac: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#135 [06:35] <Absol> Isaac: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#136 [06:39] * Cheesecake1999 [webchat@103.52.37.14] has joined #minecrafthelp
#137 [06:39] <Cheesecake1999> hey
#138 [06:39] <Galaxy_2Alex> Cheesecake1999, Hello
#139 [06:40] <Cheesecake1999> i have an issue while loggin into minecraft
#140 [06:40] <Cheesecake1999> soo
#141 [06:40] <Galaxy_2Alex> Cheesecake1999, What issue?
#142 [06:40] <Cheesecake1999> i open my launcher and type in my account details and password correctly
#143 [06:40] <Cheesecake1999> but then it says
#144 [06:40] <Cheesecake1999> could not connect to server
#145 [06:40] <Galaxy_2Alex> Cheesecake1999, Can you log in on the website?
#146 [06:40] <Cheesecake1999> i tried alot of different things
#147 [06:41] <Cheesecake1999> i changed my password ect also but when i log into the official network of minecraft i click login but nothing happens
#148 [06:41] <Galaxy_2Alex> Cheesecake1999, Can you log in on minecraft.net?
#149 [06:41] <Cheesecake1999> lemi try
#150 [06:41] <Cheesecake1999> again
#151 [06:42] <Cheesecake1999> the button for log in becomes grey and nothing happens
#152 [06:42] <Galaxy_2Alex> Cheesecake1999, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#153 [06:42] <Galaxy_2Alex> ??> Cheesecake1999 tools/hjt
#154 [06:42] <Absol> Cheesecake1999: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#155 [06:42] <Absol> Cheesecake1999: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#156 [06:43] <Cheesecake1999> okay gimmie a min
#157 [06:45] <Cheesecake1999> what do i write as the title
#158 [06:45] <Galaxy_2Alex> Cheesecake1999, Anything, it does not matter.
#159 [06:45] <Cheesecake1999> i wrote it as my name
#160 [06:46] <Galaxy_2Alex> Cheesecake1999, Alright, please send us the link to the paste
#161 [06:46] <Cheesecake1999> https://paste.ubuntu.com/p/GhpRC54Rnf/
#162 [06:47] <Galaxy_2Alex> Cheesecake1999, Using tools like McLeaks is strictly forbidden, and it can get your Minecraft account permanently suspended. First, remove the program if you still have it. Next, follow the instructions Absol will give you.
#163 [06:47] <Galaxy_2Alex> ??> Cheesecake1999 win/hosts/edit
#164 [06:47] <Absol> Cheesecake1999: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#165 [06:47] <Absol> Cheesecake1999: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#166 [06:47] <Galaxy_2Alex> Cheesecake1999, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#167 [06:47] <Cheesecake1999> McLeaks i dont have it
#168 [06:48] <Galaxy_2Alex> Cheesecake1999, If it wasn't you who installed it, someone else using the system has. Please follow the instructions I just gave you.
#169 [06:48] <Cheesecake1999> yea
#170 [06:48] <Cheesecake1999> gimmie a min
#171 [06:49] <Cheesecake1999> there are two lines in the notepad containing mojang . com should i delete both?
#172 [06:50] <Galaxy_2Alex> Cheesecake1999, Yes.
#173 [06:50] <Cheesecake1999> okay so i deleted the two lines and saved
#174 [06:51] <Cheesecake1999> should i try loggin in again?
#175 [06:51] <Galaxy_2Alex> Cheesecake1999, Yes.
#176 [06:51] <Cheesecake1999> yes
#177 [06:51] <Cheesecake1999> it worked
#178 [06:51] <Cheesecake1999> thank you
#179 [06:51] <Cheesecake1999> btw how do i check for mcleaks on my laptop
#180 [06:51] <Cheesecake1999> 'i want to remove it if i can
#181 [06:52] <Galaxy_2Alex> Cheesecake1999, If it's no longer in the programs list, it's probably gone.
#182 [06:52] <Cheesecake1999> okay
#183 [06:52] <Cheesecake1999> thank you so much
#184 [06:52] <Cheesecake1999> i was stuck wondering what happened
#185 [06:52] <Cheesecake1999> :D
#186 [07:18] * Lord_of_Life_ [~Lord@77.28.163.172] has joined #minecrafthelp
#187 [07:19] * Lord_of_Life [~Lord@77.28.164.82] has quit. (Ping timeout: 190 seconds)
#188 [07:34] * Stefan_Vetten [webchat@p5DCB897A.dip0.t-ipconnect.de] has joined #minecrafthelp
#189 [07:35] <Stefan_Vetten> Guten Tag, ich habe mir minecraft vor ein paar jahren gekauft und möchte es jetzt wieder spielen was nicht möglich ist da ich mein passwort vergessen habe, wenn ich auf passwort zurücksetzen gehe kommt KEINE email!
#190 [07:37] <Stefan_Vetten> Good day, I bought minecraft a few years ago and I want to play it again now which is not possible because I forgot my password, if I reset to password, there is NO email!
#191 [07:38] <Greymagic27> Stefan_Vetten, Hey, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#192 [07:38] <Greymagic27> One of the reasons that you don't get the email is suspicious activity. This is often caused by giving your login information to a 3rd party or website. In those cases, you'll need to contact Mojang Customer Support:
#193 [07:38] <Greymagic27> ??> Stefan_Vetten account/send-email
#194 [07:38] <Absol> Stefan_Vetten: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#195 [07:38] <Absol> Stefan_Vetten: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#196 [07:38] * Isaac [webchat@124244200060.ctinets.com] has joined #minecrafthelp
#197 [07:38] <Isaac> I was here earlier
#198 [07:39] <Isaac> u guys asked for link
#199 [07:39] <Isaac> https://paste.ubuntu.com/p/YKVVYPY7cv/
#200 [07:39] <Isaac> here
#201 [07:39] <Greymagic27> ??> Isaac info/mcleaks
#202 [07:39] <Absol> Isaac: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#203 [07:39] <Absol> Isaac: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#204 [07:39] <Greymagic27> ??> Isaac win/hosts/edit
#205 [07:39] <Absol> Isaac: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#206 [07:39] <Absol> Isaac: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#207 [07:39] * gil [webchat@46.210.113.12] has joined #minecrafthelp
#208 [07:41] <gil> can i move Minecraft from pc to exbox one
#209 [07:42] <Greymagic27> gil, Sadly not, the games are coded differently so you'll have to buy them separately
#210 [07:42] <Stefan_Vetten> that does not help me
#211 [07:43] * Isaac [webchat@124244200060.ctinets.com] has quit. (Client Quit)
#212 [07:43] <gil> I already paid for the game
#213 [07:44] <Stefan_Vetten> I already paid for the game
#214 [07:44] <Stefan_Vetten> yes i have
#215 [07:44] <Greymagic27> Stefan_Vetten, Follow the email steps to send mojang an email
#216 [07:45] <Greymagic27> gil, The two versions of minecraft are separate meaning you'll have to buy it again if you want to play on PC
#217 [07:46] <Stefan_Vetten> I do not see that to pay again!
#218 [07:46] <Greymagic27> Stefan_Vetten, That message wasn't meant for you:
#219 [07:46] <Greymagic27> ??> Stefan_Vetten irc/multitasking
#220 [07:47] <Absol> Stefan_Vetten: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#221 [07:47] <Greymagic27> Stefan_Vetten, These steps are for you :)
#222 [07:47] <Greymagic27> ??> Stefan_Vetten account/send-email
#223 [07:47] <Absol> Stefan_Vetten: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#224 [07:47] <Absol> Stefan_Vetten: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#225 [07:47] * gil [webchat@46.210.113.12] has quit. (Quit: webchat.esper.net)
#226 [07:50] <Stefan_Vetten> I just wrote an e-mail and was directed here
#227 [07:50] <Greymagic27> Stefan_Vetten, We can only help with technical issues, we can only point people to contact mojang when they are having account issues
#228 [07:51] <Stefan_Vetten> oh so okay, thanks anyway
#229 [07:51] <Greymagic27> Your welcome, good luck!
#230 [07:52] <Stefan_Vetten> danke.
#231 [07:52] <Stefan_Vetten> danke.
#232 [07:52] * Stefan_Vetten [webchat@p5DCB897A.dip0.t-ipconnect.de] has left #minecrafthelp
#233 [08:06] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#234 [08:43] * Jo [webchat@ip5f5abcbd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#235 [08:43] * Jo [webchat@ip5f5abcbd.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#236 [08:46] * jo [webchat@ip5f5abcbd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#237 [08:47] <jo> spricht hier jemand deutsch?
#238 [08:47] <Galaxy_2Alex> jo, We only offer support in English. Now, I do remember your case, I assume it is still the same issue?
#239 [08:50] <jo> I lost my complete access data. What can I do? do not get to the mails because I do not know the address anymore
#240 [08:50] <Galaxy_2Alex> jo, For Minecraft? Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#241 [08:50] <Galaxy_2Alex> ??> jo account/trans-id
#242 [08:51] <Absol> jo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#243 [08:51] <Galaxy_2Alex> ??> jo account/send-email
#244 [08:51] <Absol> jo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#245 [08:51] <Absol> jo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#246 [09:08] * K3yblademast [webchat@207.172.59.65] has quit. (Quit: webchat.esper.net)
#247 [09:18] * valf_dev [webchat@mm-183-209-212-37.mogilev.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#248 [09:19] <valf_dev> When you log into my account, I’m writing "Could not connect to server". I wanted to buy minecraft, but at the entrance I received this inscription. On the website, the button just changes color and does not enter! Please help me.
#249 [09:19] <Galaxy_2Alex> valf_dev, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#250 [09:19] <Galaxy_2Alex> ??> valf_dev tools/hjt
#251 [09:19] <Absol> valf_dev: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#252 [09:19] <Absol> valf_dev: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#253 [09:27] <valf_dev> This program does not want to run on my OC
#254 [09:28] <Galaxy_2Alex> valf_dev, As I said, it is not harmful in any way. Make sure you are logged in as an Administrator, and run it as such.
#255 [09:29] <valf_dev> I found the version of the program only under Windows. I use Linux Lite
#256 [09:29] * archiebemida [webchat@visit.keznews.com] has joined #minecrafthelp
#257 [09:29] <archiebemida> hi
#258 [09:30] <Galaxy_2Alex> archiebemida, Hello
#259 [09:30] <Galaxy_2Alex> valf_dev, Have you ever used McLeaks on your PC?
#260 [09:31] <valf_dev> Wash used, but after the system has been reinstalled!
#261 [09:32] <Galaxy_2Alex> valf_dev, Apparently not fully, the hosts file most likely remains changed.
#262 [09:32] <Galaxy_2Alex> valf_dev, Also, just be aware that using McLeaks is forbidden.
#263 [09:32] <Galaxy_2Alex> https://support.rackspace.com/how-to/modify-your-hosts-file/
#264 [09:33] <archiebemida> hmm can someone help me? about payment
#265 [09:33] <Galaxy_2Alex> archiebemida, How can we help?
#266 [09:33] <archiebemida> i tried to purchase minecraft , using my debitcard
#267 [09:33] <archiebemida> but the transaction failed
#268 [09:33] <archiebemida> but ive been charged 3 times
#269 [09:33] <archiebemida> is there any way to revoke that charges? :(
#270 [09:34] <Galaxy_2Alex> archiebemida, Did you receive an email with any information about it?
#271 [09:34] <archiebemida> nothing , no email :c
#272 [09:34] * valf_dev [webchat@mm-183-209-212-37.mogilev.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#273 [09:34] <valf_dev> Of course, I formatted the disk, but still what to do to get it back?
#274 [09:34] <Galaxy_2Alex> valf_dev, FOllow these instructions to get your hosts file: https://support.rackspace.com/how-to/modify-your-hosts-file/
#275 [09:34] <archiebemida> i checked all folder including spam
#276 [09:34] <Galaxy_2Alex> valf_dev, Make sure you remove all lines containing "mojang.com", then save the file.
#277 [09:35] * valf_dev [webchat@mm-183-209-212-37.mogilev.dynamic.pppoe.byfly.by] has quit. (Client Quit)
#278 [09:36] <archiebemida> hope you can help me :c
#279 [09:37] <Galaxy_2Alex> archiebemida, Call your debit card company, tell them to reverse the charges. Unfortunately, you will have to contact Mojang about this - however, their response time is currently about a month and you probably cannot wait that long to get $81 back.
#280 [09:37] <Galaxy_2Alex> ??> archiebemida mojang/email
#281 [09:37] <Absol> archiebemida: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#282 [09:37] <Absol> archiebemida: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#283 [09:37] <archiebemida> ahm this incident happened on march 2
#284 [09:37] <archiebemida> i already emailed
#285 [09:37] <Galaxy_2Alex> archiebemida, Like I said: Currently about 27 days response time.
#286 [09:38] <Galaxy_2Alex> archiebemida, So if you need that money back earlier, ask your bank to issue a chargeback.
#287 [09:38] <archiebemida> ahm okay thanks i thought my concern is not being viewed
#288 [09:38] <archiebemida> i can wait but it is sure that my money can retrieved?
#289 [09:39] <Galaxy_2Alex> archiebemida, As soon as they will contact you, they will refund the money, yes.
#290 [09:39] <archiebemida> i already called my bank holder but they seems nothing can do about it so im hoping the mojang customer support will assist my request
#291 [09:39] <archiebemida> ahm , atleast im asssured right now
#292 [09:40] <Galaxy_2Alex> archiebemida, Maybe if you explain to your bank the issues Mojang has right now with working through support requests, they will understand.
#293 [09:40] <archiebemida> thank you :) i will wait on the reply thanks
#294 [09:43] <archiebemida> Galaxy_2Alex Absol thanks again
#295 [09:45] * damotek [webchat@bl5-212-184.dsl.telepac.pt] has joined #minecrafthelp
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#297 [09:51] * POTroast [webchat@10.87.247.162.dynamic.planters.net] has joined #minecrafthelp
#298 [09:52] <POTroast> how long is the holiday season for Mojang?
#299 [09:52] <POTroast> A month behind on customer support is a joke for a game this popular XD
#300 [09:53] <Galaxy_2Alex> POTroast, There is nothing else we can tell you here, since we don't know anything about it either.
#301 [09:54] <POTroast> i get that just a little salty
#302 [09:54] * Giorgio [webchat@ip56503611.direct-adsl.nl] has joined #minecrafthelp
#303 [09:54] <Giorgio> Hello?
#304 [09:54] <Galaxy_2Alex> Hobby, Hello
#305 [09:54] <Galaxy_2Alex> POTroast, You are not the only one.
#306 [09:55] <Giorgio> Hey, can i get help here for issues while connecting to my hosted server?
#307 [09:55] <Giorgio> or am i in the wrong place
#308 [09:55] <Galaxy_2Alex> Giorgio, How can we help?
#309 [09:55] <Giorgio> I need help with connecting to my minecraft server
#310 [09:55] <Galaxy_2Alex> Giorgio, What is the issue>
#311 [09:55] <Galaxy_2Alex> *?
#312 [09:56] * Giorgio [webchat@ip56503611.direct-adsl.nl] has quit. (Client Quit)
#313 [09:56] * Giorgio [webchat@ip56503611.direct-adsl.nl] has joined #minecrafthelp
#314 [09:57] <Giorgio> I clicked the browser away lol
#315 [09:57] <Giorgio> Still here?
#316 [09:57] <Giorgio> Galaxy_2Alex i get this error: io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information while trying to connect to my self hosted minecraft server.
#317 [09:57] <Galaxy_2Alex> Giorgio, Try disable the Firewall and see if that fixes the issue.
#318 [09:58] <Giorgio> Galaxy_2Alex i have but it didnt help unfortunately
#319 [09:58] <Galaxy_2Alex> Giorgio, So you are hosting the server on your own PC or on another device in the network?
#320 [09:58] <Giorgio> On my own pc
#321 [09:59] <Galaxy_2Alex> Giorgio, What address are you using to try to connect to it?
#322 [09:59] <Giorgio> My ip adress?
#323 [09:59] <Galaxy_2Alex> Giorgio, Try "localhost" instead
#324 [09:59] <Giorgio> Yes, local host works but when i try to use the ip im supposed to use it doesnt work, my friends cant connect to localhost
#325 [10:00] <Galaxy_2Alex> Giorgio, Did you do the port forwarding?
#326 [10:00] <Giorgio> Yes
#327 [10:00] <Galaxy_2Alex> Giorgio, Check if the server is visible on a website that lets you check server, for example: https://namemc.com
#328 [10:01] <Giorgio> I used the open port check tool but it couldnt connect either
#329 [10:03] <Galaxy_2Alex> Giorgio, In that case, something probably didn't go right during the port forwarding process. Keep in mind that restarting your router assigns you a new IP in most cases. Also make sure your Internet Service Provider allows port forwarding.
#330 [10:03] <Giorgio> I'll check on that again then
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#332 [10:26] * mike2 [webchat@cpc132852-tonb5-2-0-cust657.know.cable.virginm.net] has joined #minecrafthelp
#333 [10:26] <mike2> hi
#334 [10:26] <Galaxy_2Alex> mike2, Hello
#335 [10:27] <mike2> I have payed for mc along time agao and now cant rember my email or password I used for it is there a way to make a new account with out paying again
#336 [10:28] <Galaxy_2Alex> mike2, And you think there is absolutely no way you could find out your email address?
#337 [10:28] <mike2> nop
#338 [10:29] <mike2> I have tried all email I have access to
#339 [10:29] <mike2> even if I did I don't know my password
#340 [10:29] <mike2> i now my user name but not password
#341 [10:29] <mike2> know*
#342 [10:29] * jo [webchat@ip5f5abcbd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#343 [10:30] <Galaxy_2Alex> mike2, What is your Username?
#344 [10:30] <mike2> MIKETERROR99
#345 [10:31] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#346 [10:31] <jo> sr because of the crash earlier
#347 [10:31] <Galaxy_2Alex> mike2, Hm, I cannot see an account with that username at all.
#348 [10:31] <Galaxy_2Alex> jo, No problem.
#349 [10:31] <jo> As I said, I lost my access data and now need help.
#350 [10:32] <Galaxy_2Alex> jo, Did you contact Mojang already?
#351 [10:32] <jo> I do not know who to contact there
#352 [10:32] <Galaxy_2Alex> jo, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#353 [10:32] <Galaxy_2Alex> ??> jo account/trans-id
#354 [10:32] <Absol> jo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#355 [10:32] <Galaxy_2Alex> ??> jo account/send-email
#356 [10:33] <Absol> jo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#357 [10:33] <Absol> jo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#358 [10:33] <mike2> username might of just been miketerror
#359 [10:34] <Galaxy_2Alex> mike2, None either. Do you remember when the account was bought approximately, and what payment type was used?
#360 [10:34] <mike2> i made it along time agao and since the swapping of the accounts i can not got on anythink as i can not rember the password
#361 [10:34] <Galaxy_2Alex> mike2, What payment method?
#362 [10:34] <mike2> card
#363 [10:34] <Galaxy_2Alex> mike2, Approximately the year?
#364 [10:35] <mike2> 2011
#365 [10:35] <mike2> maby
#366 [10:35] <Galaxy_2Alex> mike2, Maybe later or maybe earlier?
#367 [10:36] * ZekiM [webchat@94.73.32.184] has joined #minecrafthelp
#368 [10:36] <mike2> maby later
#369 [10:36] <Galaxy_2Alex> mike2, Recover your transaction ID, and contact Mojang with it. Absol will give you the details.
#370 [10:36] <Galaxy_2Alex> ??> mike2 account/trans-id/skrill
#371 [10:37] <Absol> mike2: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#372 [10:37] <Absol> mike2: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#373 [10:37] <Galaxy_2Alex> actually, that won't work
#374 [10:37] <Galaxy_2Alex> mike2, Ignore that, i won't work if you do not have the original email address.
#375 [10:37] <ZekiM> Hello, i try to restart my password but the mail don't come to me.. sorry bad english
#376 [10:38] <Galaxy_2Alex> ZekiM, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#377 [10:38] <mike2> so is there anything i can do
#378 [10:38] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#379 [10:39] <Galaxy_2Alex> mike2, Please give me a few minutes to check.
#380 [10:39] <mike2> just look at a video my mate made and my username was miketerror99 and i got the 2012 or earler
#381 [10:40] <jo> Thanks for your help
#382 [10:41] <Galaxy_2Alex> mike2, Do you still have the credit card number used? I definitely do not need it, just need to ask if you know it.
#383 [10:41] <mike2> no sorry
#384 [10:42] <Galaxy_2Alex> mike2, Please wait a few more minutes
#385 [10:42] <mike2> ok
#386 [10:43] <Galaxy_2Alex> jo, You're very welcome
#387 [10:43] <ZekiM> No, none of that works, it's been several days with this problem
#388 [10:44] <Galaxy_2Alex> ZekiM, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#389 [10:44] <Galaxy_2Alex> ??> ZekiM account/trans-id
#390 [10:44] <Absol> ZekiM: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#391 [10:44] <Galaxy_2Alex> ??> ZekiM account/send/email
#392 [10:44] <Galaxy_2Alex> ??> ZekiM account/send-email
#393 [10:44] <Absol> ZekiM: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#394 [10:44] <Absol> ZekiM: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#395 [10:45] <Galaxy_2Alex> mike2, Please try and contact Mojang, give them as many details as possible about your account.
#396 [10:45] <Galaxy_2Alex> ??> mike2 mojang/email
#397 [10:45] <Absol> mike2: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#398 [10:45] <Absol> mike2: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#399 [10:45] <Galaxy_2Alex> mike2, You can probably even try and link the video in the support request.
#400 [10:46] <mike2> what the video which shows my name
#401 [10:46] <Galaxy_2Alex> mike2, Yes, it might help.
#402 [10:46] <Galaxy_2Alex> mike2, Because the problem is also that your username does not show up at all.
#403 [10:46] <Galaxy_2Alex> mike2, Oh, out of curiosity, did you ever use pirated versions of the game?
#404 [10:47] <mike2> no
#405 [10:47] <Galaxy_2Alex> mike2, Very odd. Like I said, contact Mojang please.
#406 [10:47] <mike2> my mum brought it for me wen i was like 11 or 12 im now 20 so its been along time
#407 [10:47] <mike2> when*
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#409 [10:49] <Galaxy_2Alex> mike2, I do understand that, however, Mojang needs to somehow verify that you do actually own an account.
#410 [10:49] <mike2> re there any files that are there when i install the game that can be showen
#411 [10:50] <mike2> are*
#412 [10:50] <Galaxy_2Alex> mike2, Potentially, like I said, only Mojang can answer those things.
#413 [10:51] <mike2> emailing them now
#414 [10:51] <mike2> thanks
#415 [10:51] <Galaxy_2Alex> mike2, you're welcome, and good luck
#416 [10:51] <mike2> cheers maby if i fing you again ill let you know how it gose
#417 [10:52] <mike2> find*
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#419 [11:14] * ASDJH [webchat@78.178.22.123.dynamic.ttnet.com.tr] has joined #minecrafthelp
#420 [11:14] <ASDJH> ahmet
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#423 [11:21] * gustaf8999 [webchat@cust-176-57-193-76.indicate.se] has joined #minecrafthelp
#424 [11:22] <gustaf8999> Hi! Im having issues with my account. I got a mail from Mojang that said that my account has been migrated, but i did not recieve any password so I cannot login... I have contacted Mojang but have not been answered yet.
#425 [11:22] <tyteen4a03> gustaf8999: did you migrate the account yourself?
#426 [11:22] <gustaf8999> No, minecraft did it for me
#427 [11:23] <tyteen4a03> ??> gustaf8999 account/hacked
#428 [11:23] <Absol> gustaf8999: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#429 [11:23] <Absol> gustaf8999: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#430 [11:23] <tyteen4a03> gustaf8999: otherwise, you can only really wait for them to respond
#431 [11:24] <gustaf8999> Okay, how do I know my transaction ID?
#432 [11:24] <gustaf8999> Where can I verify that it is my account?
#433 [11:24] <tyteen4a03> gustaf8999: when, and how, did you buy Minecraft?
#434 [11:24] <gustaf8999> A looong time ago, i think it was 2011.
#435 [11:25] <tyteen4a03> gustaf8999: with what payment method?
#436 [11:25] <gustaf8999> And now I decided to play again
#437 [11:25] <gustaf8999> I think it was mastercard
#438 [11:25] <tyteen4a03> ??> gustaf8999 account/trans-id/dibs
#439 [11:25] <Absol> gustaf8999: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#440 [11:25] <Absol> gustaf8999: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#441 [11:25] <tyteen4a03> gustaf8999: so yeah, you'll have to wait; change your passwords in the meantime
#442 [11:25] <gustaf8999> Okay!
#443 [11:25] <gustaf8999> Okay!
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#448 [11:33] <toga> hello
#449 [11:35] <Capfan67> Hi
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#466 [12:52] * Potato0 [webchat@ktnron060ww-grc-06-50-100-172-40.dsl.bell.ca] has joined #minecrafthelp
#467 [12:54] <Potato0> I'm guessing I won't get any sort of direct support or problem resolution here, but I'm wondering if I'm doing something wrong vs. there's some legitimate mixup that needs to be solved by Mojang/etc
#468 [12:54] <Potato0> Is this the right place to ask account migration questions?
#469 [12:55] * Porkyle [~Porkyle@37-136-67-189.rev.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#470 [12:55] <Capfan67> Potato0, We help with technical issues here. If your account issues is caused by a technical issue, we can often solve it.
#471 [12:55] <Potato0> Good to know
#472 [12:55] <Capfan67> Potato0, On the other hand, if it's an account recovery issue, the best we can do is point you to Mojang support pages.
#473 [12:57] <Potato0> I created a ticket with relevant info and described the situation in detail, but it seems like it might be a long time before I get a response
#474 [12:57] <Potato0> Just want to make sure I'm not missing something that I can do something about
#475 [12:57] <Capfan67> Potato0, They are behind for sure. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#476 [12:57] <Potato0> I made my account back in 2010, but stopped using it some years later. Last October I attempted to migrate it.
#477 [12:57] * Porkyle [~Porkyle@37-136-67-189.rev.dnainternet.fi] has joined #minecrafthelp
#478 [12:57] <Potato0> I have the original payment email, and the email saying it was migrated
#479 [12:58] <Potato0> However, trying just today, I was unable to log in, and trying to reset my password didn't send me an email
#480 [12:58] <Capfan67> Potato0, If you didn't migrate the account, then it was likely "hacked" or stolen. Only Mojang can sort out those issues.
#481 [12:58] <Potato0> While poking around, I figured I'd try create a new account with the same email
#482 [12:58] <Potato0> I did migrate it
#483 [12:59] <Capfan67> Potato0, Ah. ...But you've touched on the second full stop: Not getting system emails.
#484 [12:59] <Potato0> Can the email address associated with an account be changed after a migration?
#485 [12:59] <Capfan67> Potato0, There are a number of causes such as email blocking on your end, but the most common cause is "suspicious activity", such as giving your credentials to a 3rd party. In thsoe cases, Mojang locks the account and you must contact them to regain control.
#486 [13:00] <Capfan67> Potato0, Yes. The Email address can be changed, but it requires knowledge of the security challenge answers.
#487 [13:00] <Potato0> Would I, in that case, still be able to create a new account with the same email? Or would that be blocked, since there's already an account associated with that email?
#488 [13:01] <Potato0> I was able to create a new account today with the same email
#489 [13:01] <Capfan67> Potato0, You can try creating an account with your email. It will fail if it already exists as an account.
#490 [13:02] <Capfan67> Potato0, ...that's a bad sign. That suggests that someone changed the email address on your account.
#491 [13:02] <Potato0> Would I not be notified on the original email of a change like that?
#492 [13:02] * Tobbzii [webchat@host86-144-241-221.range86-144.btcentralplus.com] has joined #minecrafthelp
#493 [13:02] <Tobbzii> Hey
#494 [13:02] <Capfan67> Potato0, As far as I recall, you both the old and new email receive a confirmation email.
#495 [13:02] <Capfan67> Tobbzii, Hi.
#496 [13:03] <Tobbzii> Im having a graphical error where lines on blocks, i guess slide? Its weird, i can show if needed
#497 [13:03] <Capfan67> Potato0, Strike that. According to the web site, you using the security challenge method does not involve the old email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#498 [13:05] <Tobbzii> https://i.imgur.com/vmQiQpb.gifv
#499 [13:05] <Tobbzii> this is a gif of the issue
#500 [13:05] <Potato0> Dang. Good to know though.
#501 [13:06] <Capfan67> Tobbzii, Rendering issues aren't my strength. Hopefully someone else in the channel can offer advice.
#502 [13:06] <Tobbzii> Alright no problem
#503 [13:08] <Capfan67> Tobbzii, A quick google search suggest adjusting Mipmap might solve the issue. Worth tinkering with while you wait...
#504 [13:08] <Tobbzii> Whats mipmap???
#505 [13:08] <Capfan67> Tobbzii, One of the Video settings.
#506 [13:08] <Potato0> Capfan67 Is there a course of action you would recommend to recover an account that may have been taken over like that? I do have the original payment email and the email confirming the migration, if that helps.
#507 [13:09] <Tobbzii> Hmm okay ill have a look Capfan67
#508 [13:10] <Capfan67> Potato0, If you have your Transaction ID, recovery should be easy. Just a matter of waiting for Mojang to respond.
#509 [13:11] * Davidercool [webchat@85-220-110-135.dsl.dynamic.simnet.is] has joined #minecrafthelp
#510 [13:12] * name6 [webchat@5ad2c8d3.bb.sky.com] has joined #minecrafthelp
#511 [13:13] <name6> Unable to save download. jna-4.4.0.jar
#512 [13:13] <Potato0> Capfan67 I would like to play with a friend today if at all possible. Since there's realistically no way (afaik) that I'll hear back about the ticket I submitted today, do you think there's any chance Mojang would honour a refund request when it does get processed if I was to purchase a second copy today?
#513 [13:15] <Capfan67> Potato0, I wouldn't speculate on that. That's a risk on your end.
#514 [13:15] <Capfan67> ??> name6 error/download
#515 [13:15] <Absol> name6: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#516 [13:17] <Davidercool> I noticed recently that my minecraft account was hijacked and had the username changed. The account was created on an email domain that doesn't exist anymore so i can't see the proof of purchase that i need to provide for mojang support. any idea what i can do to recover the account?
#517 [13:18] <Capfan67> Davidercool, Submit a support ticket with Mojang, and explain your Transaction ID situation. If there are alternatives for you, they'll let you know. Do you need a link to the web form?
#518 [13:21] <Davidercool> ah alright thanks, yeah a link would be nice! :)
#519 [13:21] <Capfan67> ??> Davidercool account/send-email
#520 [13:21] <Absol> Davidercool: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#521 [13:21] <Absol> Davidercool: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#522 [13:22] <Davidercool> ah ok do i just leave the transaction ID field empty then?
#523 [13:24] <Capfan67> Davidercool, Explain your Transaction ID situation in that field.
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#525 [13:29] * Porkyle [~Porkyle@37-136-67-189.rev.dnainternet.fi] has quit. (Ping timeout: 180 seconds)
#526 [13:30] * nik [webchat@199.201.64.134] has joined #minecrafthelp
#527 [13:31] <nik> I used to own minecraft but it no longer shows up on my account. is emailing support my only recourse?
#528 [13:31] * nik [webchat@199.201.64.134] has quit. (Client Quit)
#529 [13:31] <Capfan67> nik, Yes. Do you need a link to support?
#530 [13:34] * Porkyle [~Porkyle@37-136-5-71.rev.dnainternet.fi] has joined #minecrafthelp
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#532 [13:35] * Flub [webchat@69-221-249-13.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#533 [13:36] <Flub> My Minecraft keeps crashing upon me loading it, sometimes it crashes before I can get to the menu and other times it crashes before I can load a world. Regardless, I can not load a world
#534 [13:36] <Capfan67> Hi Flub.
#535 [13:36] <Capfan67> Flub, That is sometimes caused by incompatible software. Let's run a report and see if you have any running:
#536 [13:36] <Capfan67> ??> Flub tools/hjt
#537 [13:36] <Flub> Alright
#538 [13:36] <Absol> Flub: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#539 [13:36] <Absol> Flub: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#540 [13:37] <Flub> That doesn't look safe
#541 [13:37] <Flub> What may the incompatable software be?
#542 [13:38] <Capfan67> Flub, hjt is a Trend Micro open source tool that produces a list of running programs, to troubleshoot. It's trusted by industry. However, if you don't want to run the tool, I can give you a full list of what to look for:
#543 [13:38] <Capfan67> Flub, https://minecraftirc.net/support-articles/known-incompatible-software
#544 [13:38] <Flub> Im just concerned because it's called "HijackThis" lol
#545 [13:38] <Capfan67> Flub, Yep. Fantastic tool. Horrible name.
#546 [13:38] <Flub> Yep
#547 [13:39] <Flub> Alright I have ByteFence. Im not even using it so I'll uninstall
#548 [13:39] <Capfan67> Flub, Bytefence prevents updates from downloading, not likely the issue you're having.
#549 [13:40] <Flub> ah alright
#550 [13:40] <Capfan67> Flub, In fact, the most common software that causes your issue is PremierOpinion. It's a nasty bit of bundleware we see all the time.
#551 [13:45] * HP [webchat@62.1.243.247.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#552 [13:45] <HP> hello there
#553 [13:45] <HP> is there anyone who could give me a hand?
#554 [13:49] * Flub [webchat@69-221-249-13.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#555 [13:49] <Flub> My Google Chrome crashed and wouldn't reload for almost 10 minutes
#556 [13:49] <Flub> What I meant to say earlier - The only thing I have from that list now is McAfee
#557 [13:49] <Flub> But that's my family's antivirus
#558 [13:50] <HP> um hello?
#559 [13:50] <Flub> Hello
#560 [13:50] <Flub> Looking for help? or are you a helper
#561 [13:50] <Capfan67> Flub, Again, it's hard to help without the report. You're on the self-service path at the moment.
#562 [13:50] <Capfan67> Hello HP. What do you need help with?
#563 [13:50] <HP> well i cant seem to log in the launcher
#564 [13:51] <HP> it says could not connect to server
#565 [13:51] <Capfan67> Flub, Just before you disconnected I had mentioned:
#566 [13:51] <Capfan67> Flub, In fact, the most common software that causes your issue is PremierOpinion. It's a nasty bit of bundleware we see all the time.
#567 [13:51] <Flub> I have that
#568 [13:51] <Flub> And I didnt see your prior message - my apologies
#569 [13:51] <Capfan67> HP, That's sometimes caused by malware, or illegal alt-dispensing software. Shall we run a report to see if you have any running:
#570 [13:52] <Capfan67> ??> hp tools/hjt
#571 [13:52] <Absol> HP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#572 [13:52] <Absol> HP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#573 [13:52] <HP> alrighty ill do that now
#574 [13:52] <Capfan67> Flub, If PremierOpinion is installed, that's almost certainly one of your issues. I can link you to the cleaning software. Stand by:
#575 [13:53] <Capfan67> ??> Flub av/adwcleaner
#576 [13:53] <Absol> Flub: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#577 [13:53] <Absol> Flub: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#578 [13:53] * Joe [webchat@c-107-3-35-80.hsd1.ct.comcast.net] has joined #minecrafthelp
#579 [13:53] <Flub> I uninstalled PremierOpinion
#580 [13:53] <Joe> Im on Window 10 edition and i am trying to relplace a realm, so I can use on xbox
#581 [13:53] <Flub> https://i.imgur.com/yom6hr7.png
#582 [13:53] <Capfan67> Flub, Hopefully an uninstall is sufficient, as we normally recommend the cleaner. See if Minecraft is stable now.
#583 [13:54] <Flub> This is the message I get whenever it crashes, which unfortunately it still does
#584 [13:54] <Joe> Whenever i do try to replace it it says failed after "exporting", how to fix it?
#585 [13:54] <Capfan67> ??> Joe bedrock/support
#586 [13:54] <Absol> Joe: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
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#588 [13:55] <HP> Absol here you go https://paste.ubuntu.com/p/j89vjbJjVq/
#589 [13:55] <Capfan67> Flub, Yup. That's the error we see when PremierOpionion is installed. I'd suggest running ADWCleaner.
#590 [13:55] <Flub> Alright, will do
#591 [13:55] <Capfan67> HP, as I suspected:
#592 [13:55] <Capfan67> ??> HP info/mcleaks
#593 [13:55] <Absol> HP: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#594 [13:55] <Absol> HP: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#595 [13:55] <Capfan67> ??> HP win/hosts/edit
#596 [13:56] <Absol> HP: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#597 [13:56] <Absol> HP: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#598 [13:56] <Flub> Aha! it detected some more stuff of PremierOpinion
#599 [13:56] <Capfan67> HP you have 3 steps to complete: (1) Edit/CLena your hosts file. (2) Test to make sure it's working (3) Change your password as you've now given it to account thieves.
#600 [13:57] <HP> what host file?
#601 [13:57] <Capfan67> HP, Follow Absol's instructions.
#602 [13:58] * Flub [webchat@69-221-249-13.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#603 [13:58] <HP> i havent used the tool in like 2 years
#604 [13:58] <HP> and i dont know what the host file is
#605 [13:58] <Capfan67> HP, Regardless, your hosts file is redirecting your login attempts to their servers. You must clean your hosts file to resolve the issue. I'll post the instructions again:
#606 [13:59] <Capfan67> ??> HP win/hosts/edit
#607 [13:59] <Absol> HP: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#608 [13:59] <Absol> HP: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#609 [13:59] <Capfan67> HP, Once open, remove all lines with Mojang.com. Then save and exit.
#610 [13:59] <Flub> OH MY GOSH
#611 [13:59] <Capfan67> Flub, Welcome back. Success?
#612 [13:59] <Flub> I LOADED A WORLD
#613 [13:59] * will [webchat@unallocated-static.rogers.com] has joined #minecrafthelp
#614 [13:59] <will> Hi
#615 [13:59] <Flub> Capfan I can't thank you enough
#616 [13:59] <Capfan67> Flub, Outstanding. Glad I could help.
#617 [13:59] <will> I have forgotten my username
#618 [13:59] <Flub> I've asked all of my friends this last month and they havent been able to find anything
#619 [14:00] <Flub> I really really REALLY appreciate the help and patience my dude
#620 [14:00] <Flub> Thank you :)
#621 [14:00] <will> I bought the game a long time ago and have wanted to play recently but I have forgotten the username
#622 [14:00] <Capfan67> will, Your username and coordinates are written to your logs every time you load a world. Try looking at your old logs.
#623 [14:00] <Capfan67> Flub, You're quite welcome.
#624 [14:00] <will> no I have not played the game in a long time, like years
#625 [14:00] <will> I have not played on this computer, and dont have access to the old computers I played it on
#626 [14:01] <Capfan67> will, Can I assume you have a Legacy account (login with username instead of email)?
#627 [14:01] <Capfan67> will, If so, you'll need to contact Mojang to recover your account:
#628 [14:01] <will> Yes I bought the game a long time ago, I have the email I bought it under but not the username
#629 [14:02] <will> And I have tried but they've been unresponsive
#630 [14:02] <Capfan67> ??> will account/send-email
#631 [14:02] <Absol> will: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#632 [14:02] <Absol> will: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#633 [14:02] <Capfan67> will, When did you submit your ticket?
#634 [14:02] <will> A few days ago
#635 [14:02] <Capfan67> will, Look at Absol's last link for response times.
#636 [14:03] <Capfan67> will, Today, they're responding to tickets submitted 24 days ago.
#637 [14:03] <will> Thanks
#638 [14:03] <will> Not great support by them lol
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#640 [14:05] <HP> everything seems to be working now
#641 [14:06] <HP> thanks a lot for the help
#642 [14:06] <Capfan67> HP, Don't forget to change your password. Otherwise, Enjoy!
#643 [14:10] <HP> done
#644 [14:10] <HP> thanks again
#645 [14:10] * HP [webchat@62.1.243.247.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#646 [14:17] * danny [webchat@074-050-146-090.plateautel.net] has joined #minecrafthelp
#647 [14:20] <danny> so i recently got back on after a two year hiatus.. my friend has a realm, and i was oldschool java still, so i look into upgrading. everything i see says its free for me. i have a code to redeem. it says already used...i know i didnt do it, and i dont wanna pay 30 bucks for it. any idea how to contact the company? my help request doesnt seem to b
#648 [14:20] <danny> e getting answered
#649 [14:20] * Potato0 [webchat@ktnron060ww-grc-06-50-100-172-40.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#650 [14:24] * Tobbzii [webchat@host86-144-241-221.range86-144.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#651 [14:24] <Capfan67> danny, If the Redeem process tells you that the code as already been used, then at some point someone associated it with a Microsoft account.
#652 [14:25] <Capfan67> danny, You can try contacting XBoxLive support with the code and asking what options you have.
#653 [14:26] <danny> awesome thank you ill try that
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#655 [14:51] * Biooj [webchat@c206-33.davenport.edu] has joined #minecrafthelp
#656 [14:51] <Biooj> Hello my account has been hacked and i dont have access to the transaction code as i have had this account forever
#657 [14:52] <Biooj> How do i recove my account without the transaction code?
#658 [14:54] <Capfan67> ??> Biooj account/trans-id
#659 [14:54] <Absol> Biooj: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#660 [14:54] <Biooj> That doesnt help i dont have access to it at all
#661 [14:55] <Capfan67> Biooj, The transaction ID makes recovery easy. It's worth looking for. If you absolutely can't find it, let Mojang know in the transaction field. If they have any options for you, they'll let you know.
#662 [14:57] * dank [webchat@mail.whiteriver.wednet.edu] has joined #minecrafthelp
#663 [14:58] * adelstore123 [webchat@89-138-192-119.bb.netvision.net.il] has joined #minecrafthelp
#664 [14:58] <dank> dont have asses to my email connected to my account
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#666 [15:02] <adelstore123> Hello, I am Adel and I bought Minecraft: PS3 Edition and my account username is adelstore123, I bought Minecraft about 4 months ago and I had no idea that it's going to be ended by the support and updates, I want to replace it with another edition of the game (like Minecraft: Java / Windows 10 Edition) and I contacted the Microsoft support team a l
#667 [15:02] <adelstore123> ot on their site and in the end and a lot of days they give me this link to talk to you guys, can you help me?
#668 [15:04] * BergBoefjes [webchat@20.20.192.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#669 [15:06] <BergBoefjes> Hello guys :). I have a Problem. Since like 2 months my Minecraft keeps crashing (doesnt matter which Version) when i join a world/Server. I have the 64 bit Java Version. Installed Minecraft all over. I have a GTX 1070 Ti and a Ryzen 5 2600X and enough RAM, so i dont think These are any troublemakers. Every other game works flawless. I really have
#670 [15:06] <BergBoefjes> no clue, it just crashes after 2 minutes and i cant find any solution/help anywhere online (been searching from time to time, total like...6 Hours). Can you guys help me out/ do you guys have a clue?
#671 [15:07] <adelstore123> Hello, I am Adel and I bought Minecraft: PS3 Edition and my account username is adelstore123, I bought Minecraft about 4 months ago and I had no idea that it's going to be ended by the support and updates, I want to replace it with another edition of the game (like Minecraft: Java / Windows 10 Edition) and I contacted the Microsoft support team a l
#672 [15:07] <adelstore123> ot on their site and in the end and a lot of days they give me this link to talk to you guys, can you help me?
#673 [15:13] <mattym> adelstore123, Your only option is to buy another edition.
#674 [15:13] * dank [webchat@mail.whiteriver.wednet.edu] has joined #minecrafthelp
#675 [15:13] <dank> need to cahnge email
#676 [15:14] <mattym> ??> BergBoefjes launcher/log
#677 [15:14] <Absol> BergBoefjes: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#678 [15:14] <mattym> dank, Do you not have access to the current email on your account?
#679 [15:14] <dank> yes
#680 [15:14] <dank> i have no acces
#681 [15:14] <mattym> ??> dank account/send-email
#682 [15:14] <Absol> dank: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#683 [15:14] <Absol> dank: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#684 [15:15] <dank> but i dont have that suff
#685 [15:15] <dank> stuff
#686 [15:15] <mattym> ??> dank account/trans-id
#687 [15:15] <Absol> dank: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#688 [15:15] <dank> i can give you every thing elts but no the gift code
#689 [15:15] <mattym> dank, All of your options are listed on the pages Absol linked to you.
#690 [15:16] <dank> ok thx
#691 [15:18] <dank> i just send a email today when is the latest i will hear back
#692 [15:19] <mattym> dank, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#693 [15:19] <dank> thx
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#697 [15:25] <Marium0505> Tips on what to do when you no longer has access to the email of an account?
#698 [15:28] <Capfan67> Marium0505, Is it a Mojang account (do you login with email)?
#699 [15:29] <Capfan67> Marium0505, If so, with your login credentials and security challenge answers, you can change the email associated with the account: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#700 [15:30] <Marium0505> I keep getting errors when trying to answer the security challenge questions.
#701 [15:31] <Marium0505> And yes, it is a Mojang account.
#702 [15:32] <Capfan67> Marium0505, Self service requires two of the three. If you don't have email account access and don't know the security challenge answers, you will need to contact Mojang:
#703 [15:32] <Capfan67> ??> Marium0505 account/send-email
#704 [15:32] <Absol> Marium0505: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#705 [15:32] <Absol> Marium0505: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#706 [15:32] <Marium0505> Already sent an email, just wanted to make sure that was the only way.
#707 [15:33] <Capfan67> Marium0505, That's the only way. I wish I had better news for you.
#708 [15:33] <Marium0505> But it is weird though. Are the answers sensitive for capitalization?
#709 [15:34] <Capfan67> Marium0505, I doubt it, but I don't know for sure.
#710 [15:38] <Marium0505> Weird
#711 [15:39] <Marium0505> I don't understand why it keeps saying one or more is wrong.
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#714 [15:46] <adelstore123> Hello, I am Adel and I bought Minecraft: PS3 Edition and my sony account username is adelstore123, I bought Minecraft about 4 months ago and I had no idea that it's going to be ended by the support and updates, I want to replace it with another edition of the game (like Minecraft: Java / Windows 10 Edition) and I contacted the Microsoft support tea
#715 [15:46] <adelstore123> m a lot on their site and in the end and a lot of days they give me this link to talk to you guys, can you help me? PLEASE, I CAN'T LIVE WITHOUT MINECRAFT, MOJANG OR HELP ME :(
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#719 [15:49] * kitkat66 [webchat@xplr-96-44-94-192.xplornet.com] has joined #minecrafthelp
#720 [15:50] <kitkat66> I press play and it keeps saying error what do I do?
#721 [15:50] <Capfan67> Hi kitkat66
#722 [15:50] <kitkat66> hi
#723 [15:50] <Capfan67> kitkat66, Does the game give you an error number or description, or just "not responding"?
#724 [15:50] <kitkat66> eror number
#725 [15:50] <kitkat66> error-
#726 [15:50] <Capfan67> kitkat66, Do you know what the number is? If not, I can give you instructions to prepare the log for me.
#727 [15:51] <kitkat66> twinkle1.0gg
#728 [15:51] <kitkat66> twinkle1.ogg
#729 [15:51] <Capfan67> kitkat66, Ok, so an error downloading or saving that file?
#730 [15:51] <kitkat66> yes
#731 [15:52] <Capfan67> kitkat66, That's sometimes caused by incompatible security or AV software. Let's see what's running:
#732 [15:52] <Capfan67> ??> kitkat66 tools/hjt
#733 [15:52] <Absol> kitkat66: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#734 [15:52] <Absol> kitkat66: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#735 [15:54] * MeRtuR [webchat@6.85-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#736 [15:54] <MeRtuR> Bonsoir
#737 [15:54] <Capfan67> Hello
#738 [15:54] <MeRtuR> Alors quand je fais mot de passe oublié ou réinitialiser les questions de sécurité ou autre je ne recois pas de mail pourquoi ?
#739 [15:55] <Capfan67> MeRtuR, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#740 [15:55] <Capfan67> MeRtuR, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#741 [15:55] <Capfan67> ??> MeRtuR account/send-email
#742 [15:55] <Absol> MeRtuR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#743 [15:55] <Absol> MeRtuR: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#744 [15:57] * BergBoefjes [webchat@20.20.192.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#745 [15:57] <kitkat66> it still wont work
#746 [15:58] <MeRtuR> Merci
#747 [15:58] <Capfan67> kitkat66, That tool doesn't fix anything. It produces a report that you pass back to me so I can find the software to focus on.
#748 [15:58] <Capfan67> kitkat66, Do you need the instructions again?
#749 [15:58] <MeRtuR> kitkat66 pourquoi ?
#750 [15:58] <kitkat66> yes please
#751 [15:58] <Capfan67> ??> kitkat66 tools/hjt
#752 [15:58] <Absol> kitkat66: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#753 [15:59] <Absol> kitkat66: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#754 [15:59] <MeRtuR> Absol si je n'est pas mis l'id de transaction est ce grave ?
#755 [16:00] <Capfan67> MeRtuR, It's worth searching for the transaction ID, as it will make things much easier. I'll post the help page:
#756 [16:00] <Capfan67> ??> MeRtuR account/trans-id
#757 [16:00] <Absol> MeRtuR: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#758 [16:02] <MeRtuR> Ce compte ma été donner par un ami en 2012 du coup.Donc je ne peux pas avoir cette info
#759 [16:02] * Completeful [webchat@24-220-243-127-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#760 [16:03] <Capfan67> MeRtuR, Mojang does not allow or recognize account transfers. The account still belongs to your friend. Contact your friend for account recovery.
#761 [16:04] <MeRtuR> Comme j'ai dis c'était en 2012 cela date de 7 ans je n'est plus contacte avec lui.Et même j'avais tout changer email et tous cela fonctionnait jusqu'a que j'ai changer d'ordinateur car je ne connait pas les réponses de sécurité
#762 [16:05] <Capfan67> MeRtuR, I understand what you're telling me. I am only telling you Mojang's policy. If you want to contact them and explore your options, please do.
#763 [16:06] <Capfan67> MeRtuR, This is a volunteer technical support channel for Java Edition. We are not Mojang. So, I can only direct you to their account support.
#764 [16:06] <MeRtuR> Merci pour votre aide je comprend ce que vous me dites mais ca m'enerve un peu ce vieux systeme.
#765 [16:18] * Titanic [webchat@209-195-105-113.cpe.distributel.net] has joined #minecrafthelp
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#767 [16:23] * bef [webchat@c-73-223-200-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#768 [16:24] <bef> Hello, I keep getting this error when I try to connect to a friend's server: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" I am running minecraft 1.13.2
#769 [16:24] <Capfan67> bef, "Connection timed out" tells us that you did not receive a response from the server.
#770 [16:25] <Capfan67> bef, Is this server local to where you are, or over the Internet?
#771 [16:25] <bef> over the internet
#772 [16:25] <Capfan67> bef, Is this a public or private server?
#773 [16:25] <bef> public
#774 [16:26] <Capfan67> bef, What's the address, and I'll test to see if it appears online?
#775 [16:26] <bef> 192.27.83.120:26339
#776 [16:27] <Capfan67> bef, Both of my tools show that server offline.
#777 [16:29] <Capfan67> bef, That IP resolves to an organization (Raytheon Company). I suspect you have the wrong IP.
#778 [16:30] <bef> ok thank you! I will ask for the IP again
#779 [16:31] * Nick [webchat@dhcp-077-249-077-202.chello.nl] has joined #minecrafthelp
#780 [16:32] <Nick> Hi
#781 [16:32] <Nick> Is someone here?
#782 [16:32] <Capfan67> Hello
#783 [16:32] <Nick> Hi
#784 [16:32] <Nick> There's a problem
#785 [16:32] * Nick is now known as Guest29651
#786 [16:32] <Capfan67> the problem is, you chose "nick" as your nick. Pease use /nick to choose another.
#787 [16:33] * Guest29651 is now known as Guy2
#788 [16:33] <Guy2> There's a problem
#789 [16:33] <Guy2> I cant login
#790 [16:33] <Capfan67> Guy2, What happens when you try?
#791 [16:33] * Guy2 [webchat@dhcp-077-249-077-202.chello.nl] has quit. (Client Quit)
#792 [16:34] * Guy3 [webchat@dhcp-077-249-077-202.chello.nl] has joined #minecrafthelp
#793 [16:34] <Guy3> Hi
#794 [16:34] <Guy3> I have a problem
#795 [16:34] <Capfan67> Guy2, What happens when you try to login?
#796 [16:34] <Guy3> Well
#797 [16:34] <Guy3> I used to play Minecraft when I was younger
#798 [16:34] <Guy3> and I wanted to play again
#799 [16:35] <Guy3> But I forgot my e-mailadress which I used for my username
#800 [16:35] <Guy3> So I cant migrate
#801 [16:35] <Guy3> I cant play minecraft
#802 [16:35] <Capfan67> Guy3, If you don't know your email address, you'll need to contact Mojang to migrate:
#803 [16:35] <Capfan67> ??> Guy3 account/send-email
#804 [16:35] <Absol> Guy3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#805 [16:35] <Absol> Guy3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#806 [16:36] <Guy3> Thank you
#807 [16:36] * Guy3 [webchat@dhcp-077-249-077-202.chello.nl] has quit. (Client Quit)
#808 [16:36] * DYCM [webchat@ortcon.com] has joined #minecrafthelp
#809 [16:36] <DYCM> hello
#810 [16:36] <Capfan67> Hi
#811 [16:36] <urielsalis> hi DYCM
#812 [16:38] <DYCM> when I attempt to boot up my Minecraft I wish to use the optifine mod (click the green up arrow next to play to choose forge launcher vanilla Minecraft etc. With all three it discloses an error code saying that a certain file is corrupted and unreadable. How could I fix this?
#813 [16:38] <Capfan67> ??> DYCM mods
#814 [16:38] <Absol> DYCM: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#815 [16:39] <Absol> DYCM: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#816 [16:39] * Ml0dyyYT [webchat@CMPC-089-239-074-175.CNet.Gawex.PL] has joined #minecrafthelp
#817 [16:39] <Ml0dyyYT> i have problem
#818 [16:39] <Ml0dyyYT> help pls
#819 [16:39] <Capfan67> Ml0dyyYT, What problem do you have?
#820 [16:40] <Ml0dyyYT> I log in to minecraft.net and click on the log in button and nothing works
#821 [16:41] <Capfan67> Ml0dyyYT, Are you able to log into Mojang.com or the launcher?
#822 [16:41] <Ml0dyyYT> Yes
#823 [16:41] <Capfan67> Ml0dyyYT, Ok, sometimes malicious software blocks your authentication attempts. Lets see if you're running any:
#824 [16:41] <Capfan67> ??> Ml0dyyYT tools/hjt
#825 [16:41] <Absol> Ml0dyyYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#826 [16:41] <Absol> Ml0dyyYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#827 [16:45] * Jtlcmt [webchat@c-71-195-203-185.hsd1.ut.comcast.net] has joined #minecrafthelp
#828 [16:45] <Jtlcmt> Hello?
#829 [16:45] <Ml0dyyYT> Absol u legit
#830 [16:45] <Jtlcmt> What do you mean?
#831 [16:45] <Capfan67> Ml0dyyYT, Absol is a bot. I'm the one who asked for the Trend Micro report, to help you find the incompatible software.
#832 [16:45] <Capfan67> Jtlcmt, Hi
#833 [16:45] <Ml0dyyYT> ohh ok
#834 [16:46] <Jtlcmt> Hi Capfan
#835 [16:46] * bef [webchat@c-73-223-200-55.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#836 [16:46] <Ml0dyyYT> Absol https://paste.ubuntu.com/p/sh3Jtkx7tf/
#837 [16:47] <Capfan67> ??> Ml0dyyYT info/mcleaks
#838 [16:47] <Absol> Ml0dyyYT: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#839 [16:47] <Absol> Ml0dyyYT: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#840 [16:47] <Capfan67> ??> Ml0dyyYT win/hosts/edit
#841 [16:47] <Absol> Ml0dyyYT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#842 [16:47] <Absol> Ml0dyyYT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#843 [16:47] <Ml0dyyYT> ok
#844 [16:47] <Ml0dyyYT> wait im afk
#845 [16:47] <Jtlcmt> Ok?
#846 [16:47] <Capfan67> Ml0dyyYT, You have 3 steps to complete: (1) clean your hosts file. (2) test to make sure it's working. (3) change your password since you've given your password to account thieves.
#847 [16:48] <Capfan67> Jtlcmt, What can we do for you?
#848 [16:48] <Jtlcmt> I was wondering if you could help me with figuring out why my game won't start
#849 [16:48] <Capfan67> Jtlcmt, What happens when you try to start the game?
#850 [16:49] * kenan [webchat@p579FEB47.dip0.t-ipconnect.de] has joined #minecrafthelp
#851 [16:50] <kenan> hello
#852 [16:50] <Capfan67> kenan, Hi
#853 [16:50] <Jtlcmt> It loads for a second then says "Unable to save download. sxu.json"
#854 [16:50] <kenan> i have the problem of entering a wrong birth date at the very start
#855 [16:50] <Capfan67> ??> Jtlcmt error/download
#856 [16:50] <Absol> Jtlcmt: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#857 [16:51] <Capfan67> kenan, To the best of my knowledge, you cannot change your birthday yourself. You'll need to contact Mojang Support:
#858 [16:51] <Capfan67> ??> kenan account/send-email
#859 [16:51] <Absol> kenan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#860 [16:51] <Absol> kenan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#861 [16:52] <kenan> i already have sent an email on march 6th
#862 [16:53] <Capfan67> kenan, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#863 [16:53] <Capfan67> kenan, Sounds like you're on track. Just a matter of waiting for them to respond now.
#864 [16:53] <kenan> thank you very much
#865 [16:54] <Jtlcmt> Ok, that bot helped me find the program, Thanks!
#866 [16:54] * Jtlcmt [webchat@c-71-195-203-185.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#867 [16:54] <Capfan67> *pats Absol on the head*
#868 [16:57] * Geoff [webchat@wsip-184-177-100-98.sd.sd.cox.net] has joined #minecrafthelp
#869 [16:58] <Geoff> Hello, I purchased Minecraft back in 2010, and am having issues migrating my account.. Can anyone help?
#870 [17:00] <Capfan67> Geoff, What issues are you having?
#871 [17:01] * Mudd [~w@76.202.115.164] has quit. (Read error: Connection reset by peer)
#872 [17:02] <Geoff> When I click reset password to the E-Mail I used to purchase it, I never get an E-Mail. I know its the same E-Mail because I still have the E-Mail from 9 years ago with the transaction ID and some other times I reset my password
#873 [17:02] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#874 [17:05] <Capfan67> Geoff, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#875 [17:05] <Capfan67> Geoff, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#876 [17:05] <Capfan67> ??. Geoff account/send-email
#877 [17:07] <Ml0dyyYT> Thanks Guys <3 :P
#878 [17:07] <Ml0dyyYT> is working
#879 [17:07] <Geoff> Yeah, I already contacted support, nut I figured I'd hit up here just in case there was something I was missing, thanks
#880 [17:08] <Capfan67> Ml0dyyYT, Glad to hear. Enjoy!
#881 [17:08] <Capfan67> Geoff, Sounds like you're on the right track. Now just the waiting remains.
#882 [17:13] * hi [webchat@d24-150-203-182.home.cgocable.net] has joined #minecrafthelp
#883 [17:14] * hi [webchat@d24-150-203-182.home.cgocable.net] has quit. (Client Quit)
#884 [17:23] * Tokaz [webchat@145.125.151.77.rev.sfr.net] has joined #minecrafthelp
#885 [17:24] <Tokaz> bonjour je n'arrive pas me connecter sur un serveur multi .
#886 [17:25] <Capfan67> Tokaz, What happens when you try?
#887 [17:30] <Tokaz> quand je rejoins le serveur crée par un ami soit sa me marque : " connexion perdu , déconnecter " ou " connexion perdu Internal exception java.io.ioexception: une connexion existante a du être fermée par l’hôte distant " .
#888 [17:31] <Tokaz> mon ami a créer un serveur avec minecraft serveur 1.13.2 et hamachi .
#889 [17:31] <Capfan67> Tokaz, Ah. We don't support Hamachi here. It's known to create lots of network and connection issues. Sorry.
#890 [17:32] <Tokaz> ok et comment jouer avec un ami en solo ? jouer juste a 2 en survie ?
#891 [17:33] <Capfan67> Tokaz, Here is the tutorial for setting up a server:
#892 [17:33] <Capfan67> ??> Tokaz mp/server-setup
#893 [17:33] <Absol> Tokaz: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#894 [17:34] <Tokaz> et jouer peu a 2 en survie avec mon ami ? désoler je suis nouveaux je viens d'acheter minecraft et je sais pas du tout comment sa marche . merci je fais reagarder
#895 [17:35] * Ryan7 [webchat@75-143-141-112.dhcp.mrqt.mi.charter.com] has joined #minecrafthelp
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#898 [17:35] <Nick> Hello!
#899 [17:35] <Capfan67> Hello
#900 [17:35] * Nick is now known as Guest47168
#901 [17:35] <Guest47168> Ok, should I just get right into what's going on?
#902 [17:35] <Capfan67> Nick, use the /nick command to change your nick.
#903 [17:36] <Capfan67> ...and then get into what's wrong. =)
#904 [17:36] <Guest47168> Ok
#905 [17:36] * Guest47168 [webchat@c-73-153-73-105.hsd1.co.comcast.net] has quit. (Client Quit)
#906 [17:36] * Nick [webchat@c-73-153-73-105.hsd1.co.comcast.net] has joined #minecrafthelp
#907 [17:36] <Nick> Hello, I'm nick
#908 [17:36] <Nick> I think it's working now
#909 [17:37] * Nick is now known as Guest54651
#910 [17:37] <Capfan67> The nickname "nick" is taken, thus why it resets you. Choose something els.
#911 [17:37] <Guest54651> mmm...
#912 [17:37] <robosodope> Ok there we go!
#913 [17:37] * Tokaz [webchat@145.125.151.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#914 [17:37] <Capfan67> robosodope, Ok. How can we help?
#915 [17:38] <Ryan7> I went in to the Minecraft launcher after downloading Minecraft on my pc. When I went into it said I didn't buy it yet so I clicked on it and it brought me to the Minecraft website and it said I bought it so I don't know what to do.
#916 [17:39] <Capfan67> Ryan7, If you log into Mojang.com, the go here: https://account.mojang.com/me do you see your Java Edition license?
#917 [17:40] <robosodope> Alright I have my problem written out and copied I'll wait to paste it till you are done though!
#918 [17:40] <Capfan67> robosodope, Careful. If it's more than two messages, you'll get kicked for spam. If it's long, you can paste it here: http://paste.ubuntu.com/
#919 [17:41] <robosodope> It's just one message, only 71 words. Would that be fine?
#920 [17:41] <Capfan67> robosodope, Should be fine.
#921 [17:41] <robosodope> Awesome, just let me know when you are ready.
#922 [17:41] <Capfan67> robosodope, Anytime is good.
#923 [17:41] <robosodope> Well I am trying to get a server running for a few of my friends. After getting everything set up, including the port fowarding and all the server info, I was able to connect using my IPv4. But then when I tried connecting to it with the public IP adress I got this error message:
#924 [17:41] <robosodope> " io.netty.channel.abstractchannel$annotatedconnectexception " I know others have had this issue but I have not found a solution yet.
#925 [17:43] <Capfan67> robosodope, The general steps are (1) make sure it works on the local machine using "localhost". (2) Make sure it works over the LAN by connecting from another PC on the LAN with the LAN IP. (3) Test from outside using a website or friend (you can't test yourself).
#926 [17:43] <Capfan67> robosodope, Have you made it through step 2? Did you test from a second computer on your local area network?
#927 [17:43] * Ryan7 [webchat@75-143-141-112.dhcp.mrqt.mi.charter.com] has quit. (Quit: webchat.esper.net)
#928 [17:44] <robosodope> If by "localhost" in step one you mean connecting through my IPv4 then yes I have done that. And I have not tried with a second PC no.
#929 [17:44] * Ml0dyyYT [webchat@CMPC-089-239-074-175.CNet.Gawex.PL] has quit. (Quit: webchat.esper.net)
#930 [17:45] <Capfan67> robosodope, The purpose of step two is to isolate machine issues from router issues. If you can connect inside, but not from outside, then the issue is with your router. If you can't connect from inside (from another PC), then the issue is with the server.
#931 [17:47] <robosodope> Ok, I will try that. The only other computer I can do that with is not a PC but a Macbook. Would that work?
#932 [17:47] <Capfan67> robosodope, Assuming the macbook is capable of running minecraft, then it should be a fine test tool.
#933 [17:47] * Geoff [webchat@wsip-184-177-100-98.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#934 [17:47] <robosodope> Great, I will get back to you when I try it.
#935 [17:49] <robosodope> One question apologies, but what is the LAN IP?
#936 [17:52] <Capfan67> robosodope, The LAN (Local Area Network) IP is the address assigned to the machine.
#937 [17:52] <robosodope> IPv4? or is that something different
#938 [17:53] <Capfan67> robosodope, IPv4 describes a type of Internet Address. Your public IP is also IPv4. It is 4 numbers separated by dots. Your LAN IP, on the other hand, is your private IP addresses inside your home, usually in the 162.168 or 10.10 range.
#939 [17:54] <Capfan67> robosodope, If you're going to be working on network routing (running a server), you might spend some time reading about LAN and WAN addresses.
#940 [17:55] <robosodope> On that right now! Thank you
#941 [17:59] <robosodope> Ok, so after reading up. I can't find an IP adress in my hope that has 2 number slots. I checked my modem and my router. However I did connect to the server using my IPv4 adress given on the ipconfig in the cmd.
#942 [17:59] * Rori [webchat@45-72-200-225.cpe.teksavvy.com] has joined #minecrafthelp
#943 [18:00] <Rori> Hello My account will not let me in to my account and Ive asked to reset my password and have not recived a new one
#944 [18:00] <Capfan67> robosodope, ipconfig will list the addresses assigned to the network interfaces in the computer. So yes, that's the LAN IP of the computer. (likely in the 192.168.x.x or 10.10.x.x range)
#945 [18:01] <Rori> ?
#946 [18:01] * ulex57 [webchat@cpe-76-188-172-54.neo.res.rr.com] has joined #minecrafthelp
#947 [18:01] <robosodope> Feel free to help Rori out, I can wait. It's all good
#948 [18:02] <Rori> Hello
#949 [18:02] <Capfan67> Rori, So you requested a password reset, but did not receive the system email?
#950 [18:02] <Rori> yes
#951 [18:02] <urielsalis> hi robosodope
#952 [18:02] <ulex57> I cannot open chest or otherwise use my tools, right click does not work.
#953 [18:02] <robosodope> Hello urielsalis
#954 [18:02] <urielsalis> robosodope, let me read the logs quickly
#955 [18:02] <Rori> and i know its the right email
#956 [18:02] <Capfan67> Rori, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#957 [18:02] <Capfan67> Rori, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#958 [18:02] <robosodope> No probelm, urielsalis
#959 [18:02] <Capfan67> ??> Rori account/send-email
#960 [18:02] <Absol> Rori: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#961 [18:02] <Absol> Rori: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#962 [18:03] <urielsalis> robosodope, so you ran ipconfig right?
#963 [18:03] <robosodope> Yes
#964 [18:03] <Rori> Yes i sent mine on the 14th and havent anything back
#965 [18:03] <Capfan67> urielsalis, Rori is preparing to test his dedicated server from another PC on his LAN.
#966 [18:03] <urielsalis> robosodope, you should see a entry that STARTS with 192.168 or 10.10
#967 [18:03] <Capfan67> Rori, 14th of March?
#968 [18:03] <urielsalis> robosodope, 192.168.0.100 for example
#969 [18:03] <Rori> feb
#970 [18:03] <robosodope> Yes, I see that, urielsalis
#971 [18:04] <robosodope> I have used that to connect from the PC that I am running the server off of, and off of an external computer aswell. Both connected
#972 [18:04] * Porkyle [~Porkyle@37-136-5-71.rev.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#973 [18:04] <Capfan67> Rori, That's highly unusual. Make sure you check your spam/junk folders for the response. You should have heard from them in the last day or so.
#974 [18:05] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#975 [18:05] <Rori> yes i check both and I emailed them from the email i always used
#976 [18:05] <urielsalis> robosodope, and the problem is when you try to connect with a pc outside your house, or one inside it?
#977 [18:06] <robosodope> The problem is trying to connect using my public IP adress. I get the error message io.netty.channel.abstractchannel$annotatedconnectexception
#978 [18:06] <urielsalis> robosodope, yeah, I just tried from here and also cant see it online
#979 [18:07] <Capfan67> Rori, We are not Mojang, so I can't check the status. I can only make suggestions. If it were me, I would way another day or two, since you should just now be at the top of the queue. If you don't hear from them, then I'd submit my ticket again.
#980 [18:07] <urielsalis> robosodope, I assume you have portforwarded to your LAN IP?
#981 [18:07] <robosodope> Yes I ahve
#982 [18:07] <Rori> Should i make another account and just start over
#983 [18:08] <urielsalis> robosodope, mind taking a screenshot? To check that everything looks right
#984 [18:08] <urielsalis> Rori, you can upload it in imgur.com
#985 [18:08] <robosodope> Screenshot of?
#986 [18:08] <Capfan67> Rori, That's entirely up to you. Personally, I would follow the steps I mentioned above, but you must decide what's best.
#987 [18:08] <urielsalis> robosodope, the portforwarding configuration
#988 [18:09] <Rori> ok thank you
#989 [18:10] <Rori> i also have the java version
#990 [18:10] * ulex57 [webchat@cpe-76-188-172-54.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#991 [18:10] <Capfan67> Rori, Since this is a Java Edition support channel, I assume so.
#992 [18:10] <urielsalis> Rori, you submitted a ticket for the bedrock edition or the java edition?
#993 [18:10] <robosodope> https://imgur.com/a/fZAi8Fm
#994 [18:11] <Rori> java
#995 [18:12] <robosodope> https://imgur.com/a/u0uFsAX
#996 [18:12] <robosodope> and that's the server settings
#997 [18:12] <urielsalis> robosodope, and 192.168.1.2 is the IP that works for you?
#998 [18:12] <robosodope> Yes
#999 [18:12] <urielsalis> robosodope, leave the server-ip empty and restart the server
#1000 [18:13] <urielsalis> just as server-ip=, without the IP
#1001 [18:13] <urielsalis> (and without the comma)
#1002 [18:14] <robosodope> Still not able to connect when using the public IP
#1003 [18:14] <urielsalis> robosodope, you restarted the server after changing that right?
#1004 [18:14] <robosodope> Yesx
#1005 [18:14] <robosodope> Yes
#1006 [18:14] * Rori [webchat@45-72-200-225.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#1007 [18:14] <urielsalis> robosodope, can you send a new screenshot of the server settings?
#1008 [18:15] <robosodope> https://imgur.com/a/aGg9Byd
#1009 [18:15] <robosodope> Unfortunately, I do have to leave for an hour or so. Will you be on later? And if not is there a way I can save the logs and relay the info to the next person?
#1010 [18:16] <urielsalis> robosodope, logs here are public, I will be here in a hour too, if not, other helpers will
#1011 [18:16] <robosodope> Awesome, thank you.
#1012 [18:16] <robosodope> Goodbye
#1013 [18:21] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1014 [18:28] * Gcman45 [webchat@adsl-99-30-171-62.dsl.sfldmi.sbcglobal.net] has joined #minecrafthelp
#1015 [18:28] * Gcman45 [webchat@adsl-99-30-171-62.dsl.sfldmi.sbcglobal.net] has quit. (Client Quit)
#1016 [18:45] * Carson [webchat@130.86.99.24] has joined #minecrafthelp
#1017 [18:45] <Carson> hello
#1018 [18:45] <Carson> Every time i start minecreaft it says not responding
#1019 [18:46] <Carson> it just freezes on the mojang symbol
#1020 [18:46] <Carson> even when i reinstalled it it still does it
#1021 [18:47] <Carson> hello
#1022 [18:48] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 202 seconds)
#1023 [18:49] <Carson> oh
#1024 [18:49] <Carson> is this even support what is this it looks like discord?
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#1026 [18:54] * Gcman45 [webchat@adsl-99-30-171-62.dsl.sfldmi.sbcglobal.net] has joined #minecrafthelp
#1027 [18:59] <Gcman45> https://paste.gg/p/anonymous/2bfba8ac791e423d99224ead20d7f1d1/files/108efa0ac679492c8a5efacd68b72529/raw
#1028 [19:00] * Brodo [webchat@67-223-206-172.townes.net] has joined #minecrafthelp
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#1030 [19:12] <robosodope> Hello, any Operators or Voiced on?
#1031 [19:19] * Lord_of_Life [~Lord@77.28.161.207] has joined #minecrafthelp
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#1033 [19:39] * unf [webchat@CPE9050cac305f3-CM9050cac305f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1034 [19:39] <unf> Hello, is there any way to recover an account where I don't have access to the transaction ID or the email registered to Mojang?
#1035 [19:41] <tyteen4a03> unf: what information do you have?
#1036 [19:45] <unf> Not much, last time logged in, what skin I'm on, username before migration.
#1037 [19:45] * Steve7 [webchat@pool-108-4-140-191.albyny.fios.verizon.net] has joined #minecrafthelp
#1038 [19:46] <Steve7> Hey, my account says that minecraft windows 10 edition is already redeemed, but I can't access it
#1039 [19:51] <robosodope> Hey can anyone help me with my server issue?
#1040 [19:51] <urielsalis> hi again robosodope
#1041 [19:51] <robosodope> Hello!
#1042 [19:53] <urielsalis> robosodope, have you tried calling Comcast? some ISPs do something called "Double NAT" where your public IP is shared between multiple people
#1043 [19:53] <urielsalis> robosodope, as such, they dont really allow you to portforward, as you cannot modify the one that they own
#1044 [19:53] <robosodope> And would I have them send my IP to other people? Or disable it?
#1045 [19:53] <urielsalis> robosodope, at least here the companies that do that allow you to deactivate it from their website
#1046 [19:53] <urielsalis> robosodope, not sure how comcast works in that regard
#1047 [19:54] <robosodope> So if I were to call them, what should I ask for?
#1048 [19:54] <robosodope> So you think its a internet provider issue?
#1049 [19:54] <urielsalis> robosodope, tell them you have issues while trying to port forward, they should help you
#1050 [19:55] <robosodope> Ok, will do.
#1051 [19:55] <urielsalis> robosodope, if they cant, we can explore other options here :)
#1052 [19:59] * purrless [webchat@S010670037e6194ea.su.shawcable.net] has joined #minecrafthelp
#1053 [20:01] <purrless> I have 2 original minecraft accounts. Came back after some time but cannot log into either account. Was able to send email for password reset but still get login error. ??? any ideas
#1054 [20:04] * purrless [webchat@S010670037e6194ea.su.shawcable.net] has quit. (Client Quit)
#1055 [20:15] * James [webchat@ip68-3-15-88.ph.ph.cox.net] has joined #minecrafthelp
#1056 [20:16] <James> Hi there, so i haven't been on minecraft in ages. I was able to log into minecraft but when i go to launch the game is tells me there is an error
#1057 [20:19] <Capfan67> James, What is the error you get?
#1058 [20:20] <James> It says unable to create directory
#1059 [20:21] <Capfan67> James, That sounds like a permissions error. Sometimes that's related to the security/av software you run. Let's see what you have:
#1060 [20:21] <Capfan67> ??> James tools/hjt
#1061 [20:21] <Absol> James: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1062 [20:21] <Absol> James: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1063 [20:22] <James> Im on a Mac
#1064 [20:22] <James> if that helps?
#1065 [20:23] <Capfan67> James, Ah. ...in that case, I'm out of my element. Mac permissions issues will be at the OS level. Hopefully another helper can provide more insight.
#1066 [20:23] <James> Ok, thank you anyways!
#1067 [20:24] * Biscuitchip [webchat@d192-24-82-40.try.wideopenwest.com] has joined #minecrafthelp
#1068 [20:24] <Biscuitchip> Hello?
#1069 [20:24] <Capfan67> Hi
#1070 [20:24] <Biscuitchip> Can you help me?
#1071 [20:24] * drew [webchat@cpe-24-194-216-194.nycap.res.rr.com] has joined #minecrafthelp
#1072 [20:24] <Capfan67> Biscuitchip, That depends entirely on what you need.
#1073 [20:25] <Biscuitchip> Well, Ive been trying to import my old minecraft premium account to my mojang account but i forgot the email that I used and cant import it
#1074 [20:25] <drew> Hi, I'm trying to log into Minecraft but i'm only allowed to use demo mode. I have already migrated my account, and I have already set my username. I tried seemingly everything and Mojang support will not get back to me. I was gifted the game from a friend years ago.
#1075 [20:27] * damsalindistress [webchat@ip68-10-103-245.hr.hr.cox.net] has joined #minecrafthelp
#1076 [20:28] <damsalindistress> Um so basically i have that io.netty connection refused error but It's only for one server and all others work fine and I know the server is up and atleast 100 players on it and thats below the cap on the server as well
#1077 [20:28] <Capfan67> Biscuitchip, Then the answer is no, I can't help. if you don't know the original email, you'll need to contact Mojang to migrate:
#1078 [20:28] <Capfan67> ??> Biscuitchip account/send-email
#1079 [20:28] <Absol> Biscuitchip: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1080 [20:28] <Absol> Biscuitchip: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1081 [20:29] <Capfan67> drew, If you log into MOjang.com and click on the account button, do you see your Java Edition license?
#1082 [20:29] * Biscuitchip [webchat@d192-24-82-40.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#1083 [20:30] <Capfan67> damsalindistress, If others can connect to the server but you can't, and you can connect to other server but not this one, the issue will be somewhere in your connection witch is generally out of your control.
#1084 [20:30] <damsalindistress> Yeah but I have checked my firewall and all that and everything seems to be fine to me all the connections on my network are allowed for it
#1085 [20:31] <Capfan67> damsalindistress, You can try to communicate with the server owner to make sure your IP isn't blocked, but otherwise you have limited options. Maybe update your OS and possibly reboot your router to clear the cache, but not much more to do.
#1086 [20:31] <Capfan67> damsalindistress, if you can connect to other servers, the issue won't be a firewall, which would affect all servers.
#1087 [20:31] <damsalindistress> Yeah thats why Im confused lol
#1088 [20:31] <damsalindistress> I havent had this error in like forever
#1089 [20:32] <Capfan67> damsalindistress, If you want to isolate your ISP/Router as the cause, try connecting through mobile hotspot on a phone if you can.
#1090 [20:33] <drew> Capfan67, when I log into my mojang account, it just gives me the code, which has already been redeemed ( I have been using this successfully for years with no problems ), the game which is java edition, who the game was gifted to (Me, it shows you on the website), and who gifted the game to me which was my friend.
#1091 [20:33] <damsalindistress> I can't really do that on my desktop its connected through ethernet and I believe it doesn't have the thing for wireless
#1092 [20:33] <damsalindistress> Welcome to microsoft drew
#1093 [20:34] <Capfan67> drew, Ok. If you see your license on that page, that's a good thing. In that case, open your Launcher and fully log out (upper right corner), then log back in.
#1094 [20:34] <drew> Capfan67, that's my other issue. I uninstalled the game launcher to see if it was a bug or something in the game and I cant find a way to re-install it
#1095 [20:34] <Capfan67> damsalindistress, Many phones that offer hotspot work through the USB connection as well, but yours may not. Just trying to give you ways to identify where the issue is coming from.
#1096 [20:35] <damsalindistress> Yeah I get that thank you Capfan67
#1097 [20:35] <Capfan67> drew, Download here: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1098 [20:36] <damsalindistress> or login at minecraft.net drew and download java edition through there if that doesnt work
#1099 [20:36] <Capfan67> damsalindistress, I just pasted the link you get from minecraft.net.
#1100 [20:36] <damsalindistress> oh
#1101 [20:36] <damsalindistress> my bad
#1102 [20:36] <Capfan67> damsalindistress, All downloads filter through the Mojang.com server.
#1103 [20:36] <damsalindistress> Well we all just as smart as you Cap well thanks for trying to help
#1104 [20:37] <Capfan67> damsalindistress, Sorry I didn't have a magic bullet. Best of luck with the troubleshooting.
#1105 [20:37] <damsalindistress> Thanks have a good night Capfan67
#1106 [20:40] * robosodope [webchat@c-73-153-73-105.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1107 [20:42] <drew> Capfan67, even with selecting my username when going to play the game (it was given premium before they switched to linking the accounts with emails) it still will only let me play with demo mode
#1108 [20:44] <Capfan67> drew, Did you log completely out (clicking logout in the launcher), then log back in?
#1109 [20:44] <drew> Capfan67, yes I did
#1110 [20:44] <Capfan67> drew, and it let you login without error?
#1111 [20:45] <drew> Capfan67 Yes I logged in without an issue, in the launcher and on mojang.com
#1112 [20:45] <Capfan67> drew, And, forgive me for being pedantic, but you're using the exact same login with the Launcher as you did on Mojang.com?
#1113 [20:46] <drew> Capfan67 Yes they're the same email and password combination on both
#1114 [20:46] <Capfan67> drew, Let's take a look and make sure your authentication isn't being directed elsewhere:
#1115 [20:46] <Capfan67> ??> drew tools/hjt
#1116 [20:46] <Absol> drew: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1117 [20:46] <Absol> drew: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1118 [20:48] * robosodope [webchat@c-71-196-181-30.hsd1.co.comcast.net] has joined #minecrafthelp
#1119 [20:48] <Capfan67> robosodope, welcome back.
#1120 [20:48] <robosodope> Hello, I was in here a minute ago. I'd just like to say my problem was resolved. Comcast did it.
#1121 [20:48] <drew> in the pastebin, what would be the syntax?
#1122 [20:49] <robosodope> I don't really know what he did but he did something.
#1123 [20:49] <Capfan67> robosodope, That's great to hear!
#1124 [20:49] <drew> Comcast sucks, I work for Spectrum
#1125 [20:49] <Capfan67> drew, When you paste to https://paste.ubuntu.com it will give you a new page. Paste that URL here.
#1126 [20:49] <robosodope> I believe it was the "Double NAT" and something to do with my modem being two different things. So if anyone comes in with an error similar to mind, tell them to go to comcast. Thank you for the help though!
#1127 [20:50] <Capfan67> robosodope, Sounds like urielsalis was right on track then.
#1128 [20:50] <robosodope> Yes he/she was
#1129 [20:51] <drew> it is asking for poster, syntax, expiration, and content. dont worry about expiration or syntax?
#1130 [20:51] * robosodope [webchat@c-71-196-181-30.hsd1.co.comcast.net] has quit. (Client Quit)
#1131 [20:51] <Capfan67> drew, Poster and Content. ...then click "paste!"
#1132 [20:51] <drew> perfect
#1133 [20:51] <drew> https://paste.ubuntu.com/p/V4BX5Qx7m7/
#1134 [20:52] * Robocol [webchat@cpe-184-54-187-86.swo.res.rr.com] has joined #minecrafthelp
#1135 [20:52] * Cherrio10 [webchat@50.51.81.131] has joined #minecrafthelp
#1136 [20:52] <Capfan67> Well, the good news is the redirecting malware doesn't seem to be installed. The bad news is, we must keep looking.
#1137 [20:53] <Robocol> i had an account a long time ago but now i only have the username and login info on a tekkit account, meaning i do not have an email for it.
#1138 [20:53] <Robocol> so... how do i log in without buying th entire gfame again off the site
#1139 [20:53] <Capfan67> drew, Run through Mojang's demo mode page and see if any apply to you:
#1140 [20:53] <Capfan67> ??> drew account/bug/demo
#1141 [20:53] <Absol> drew: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1142 [20:54] <Cherrio10> hello I need help loging into my mojang account. I have owned minecraft windows 10 for a year and cant log into my mojang account. I try to change password and it says if their is an account connected to my email it will send it but no email comes. This email is the one I bought minecraft with and logged in last time I played but it no longer works
#1143 [20:54] <Cherrio10> . ???
#1144 [20:54] <Capfan67> Robocol, Can I safely assume you have a Legacy account (login with username), and not a Mojang account?
#1145 [20:54] <Robocol> yes. just username and password
#1146 [20:54] <Capfan67> Robocol, Without the email, you need MOjang to help you migrate. I can provide the support link if you need.
#1147 [20:54] <Capfan67> Cherrio10, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1148 [20:55] <Capfan67> Cherrio10, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1149 [20:55] <Capfan67> ??> Cherrio10 account/send-email
#1150 [20:55] <Absol> Cherrio10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1151 [20:55] <Robocol> please do.
#1152 [20:55] <Absol> Cherrio10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1153 [20:55] <Capfan67> Robocol, It's the same block Absol just sent to Cherrio10. The first link is the support form. The second link is the reply time.
#1154 [20:57] <drew> Capfan67 I redeemed the game from a gift code sent to me by my friend, and on account.mojang.me, when logged into my account it gives me the code/game/sent to/ redeemed by
#1155 [20:58] <Capfan67> drew, Does it show a Minecraft Java Edition section, listing the purchase date and profile name?
#1156 [20:59] <drew> It does not which is weird
#1157 [20:59] <Capfan67> drew, Hmm... That is strange indeed. And you're certain that you migrated to the email you're logging in with?
#1158 [21:00] <drew> Capfan67, the only email/username I would've used at any given time. So im positive
#1159 [21:00] <Robocol> thank you. i hope this goes well...
#1160 [21:01] <Capfan67> drew, In that case, I misunderstood how you described that page when you looked earlier. If you don't see your license there, then you have an account issue. Only Mojang can resolve account issues. I can provide the support link if you want.
#1161 [21:02] * Evan [webchat@pool-108-45-96-85.washdc.fios.verizon.net] has joined #minecrafthelp
#1162 [21:03] <Evan> So when I try to reset my password I never get the email, and when I use to get them they didn't work. Can anyone help?
#1163 [21:04] <Capfan67> Evan, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1164 [21:04] <Capfan67> Evan, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1165 [21:04] <Capfan67> ??> Evan account/send-email
#1166 [21:04] <Absol> Evan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1167 [21:04] <Absol> Evan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1168 [21:04] * Bobbert [webchat@wnpgmb0412w-ds01-48-164.dynamic.bellmts.net] has joined #minecrafthelp
#1169 [21:04] <drew> Capfan67, that's okay no worries. And I will go ahead and take care of it, im looking at the site right now
#1170 [21:04] <Bobbert> I try to aak for a passwoed reset but i dknt reciece any emails
#1171 [21:05] <Cherrio10> if i have the windows 10 version do I have a mojang account?
#1172 [21:05] * Evan [webchat@pool-108-45-96-85.washdc.fios.verizon.net] has quit. (Client Quit)
#1173 [21:05] <Capfan67> Cherrio10, We support the Java Edition here. For Windows 10 account support, contact XBoxLive support.
#1174 [21:05] <Capfan67> Bobbert, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1175 [21:05] <Capfan67> Bobbert, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1176 [21:05] <Capfan67> ??> Bobbert account/send-email
#1177 [21:05] <Absol> Bobbert: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1178 [21:06] <Absol> Bobbert: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1179 [21:06] * Cherrio10 [webchat@50.51.81.131] has quit. (Quit: webchat.esper.net)
#1180 [21:06] <Bobbert> thx
#1181 [21:07] <Bobbert> I sent an email to them a few days ago, how long do you think before I can log back in again?
#1182 [21:08] * Jackson [webchat@149.125.100.117] has joined #minecrafthelp
#1183 [21:08] <Capfan67> Bobbert, The second link gives you an indication of response time.
#1184 [21:09] <Bobbert> oof thats like 3 weeks
#1185 [21:09] <Bobbert> darn
#1186 [21:09] <Capfan67> Bobbert, Sadly, they're way behind.
#1187 [21:09] <Bobbert> any faster ways?
#1188 [21:10] <Capfan67> Bobbert, Unfortunately no. Only Mojang can sort your account issues once you stop receiving system emails.
#1189 [21:10] <Bobbert> okay
#1190 [21:10] <Bobbert> i think its been hacked which sucks lol
#1191 [21:11] <Jackson> Howdy, Early yesterday I somehow managed to create a new Mojang account using an e-mail that I had a Minecraft account tied to. Now whenever I attempt logging into that account it shows no Minecraft account being tied to it. I already sent in a ticket to support but saw the long time and was just curious if there were maybe a few steps anyone knew
#1192 [21:11] <Jackson> of that I could take that might help me gather some more information before they get back to me or fix it myself? :D
#1193 [21:12] <Capfan67> Jackson, So, your original account was a Legacy account (login with username)?
#1194 [21:12] <Jackson> Yessir, I migrated it to the new Mojang account from which I somehow lost it
#1195 [21:13] <Capfan67> Jackson, What is your character name?
#1196 [21:13] <Jackson> Suminto
#1197 [21:14] <Capfan67> Jackson, Lots of name changes there. This appears to have been a Mojang account since at least 2015.
#1198 [21:14] <Capfan67> Jackson, https://namemc.com/profile/Suminto.1
#1199 [21:15] <Jackson> Yeah, I migrated it a while back. I was planning on getting a new account and somehow managed to create a 'new' mojang account with the same e-mail that the old one had, and now I simply can't login to Suminto at all
#1200 [21:15] <Capfan67> Jackson, You shouldn't be able to do that, unless someone moved the account to a new email.
#1201 [21:16] <Capfan67> Jackson, So, either it's been hacked, or there's a serious bug on Mojang's end. In either case, you'll need to wait for the to respond to your ticket.
#1202 [21:16] <Capfan67> Jackson, On the bright side, the name hasn't changed, so it's less likely your account was stolen. Silver lining.
#1203 [21:17] <Jackson> I gotcha, so I should probably look at this as it's most likely stolen or a bug. Either case thanks for the help :D I was just curious if there were any steps I should/could take that might help me find some more information
#1204 [21:17] <Jackson> Definitely, I'll try to keep my hopes up. Have a nice night, and thanks for the help!
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#1206 [21:25] * Ryan0 [webchat@ool-45786449.dyn.optonline.net] has joined #minecrafthelp
#1207 [21:25] <Ryan0> Hi
#1208 [21:27] <Ryan0> When I join my Minecraft world it says newer version of the game saved how do I fix it
#1209 [21:34] * Ryan0 [webchat@ool-45786449.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1210 [21:39] * Adrian [webchat@c-73-6-128-88.hsd1.tx.comcast.net] has joined #minecrafthelp
#1211 [21:40] <Adrian> I can't get the password reset email
#1212 [21:44] * Adrian [webchat@c-73-6-128-88.hsd1.tx.comcast.net] has quit. (Client Quit)
#1213 [22:11] * camdotcam [webchat@103-94-51-138.675e33.per.nbn.aussiebb.net] has joined #minecrafthelp
#1214 [22:13] <camdotcam> Hi! I have not been able to receive my password reset email for my account, have tried twice and waited more than 30min each time. I have been using this account since beta and can see in my email history that I migrated to a mojang account more than 1 year ago, and have been succesfully playing since then. New PC and need to login, didn't reme
#1215 [22:13] <camdotcam> mber pw etc. what do>?
#1216 [22:14] <Capfan67> camdotcam, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1217 [22:14] <Capfan67> camdotcam, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1218 [22:14] <Capfan67> ??> camdotcam account/send-email
#1219 [22:14] <Absol> camdotcam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1220 [22:14] <Absol> camdotcam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1221 [22:16] <camdotcam> @Absol +Capfan67 thanks! I have already emailed with transaction ID etc, just checking here if there is a solution I may have overlooked. Have also checked the issues suggested in linked help documents. Thanks!
#1222 [22:16] <Capfan67> camdotcam, Sorry there's no faster way. Best of luck with the recovery.
#1223 [22:23] * Alex8 [webchat@spoon.pipeling.com] has joined #minecrafthelp
#1224 [22:23] <Alex8> Hello
#1225 [22:23] <Capfan67> Hi
#1226 [22:24] <Alex8> I cannot access my minecraft account
#1227 [22:24] <Alex8> Hi, good night (from Canada)
#1228 [22:24] <Alex8> I guess it's morning there
#1229 [22:24] <Alex8> I cannot seem to resent my password
#1230 [22:24] <Capfan67> I'm in California. It's evening here too.
#1231 [22:24] <Alex8> Ohh jajaj ok ok
#1232 [22:24] <Alex8> so good night
#1233 [22:24] <Alex8> so
#1234 [22:24] <Capfan67> Alex8, Are you not getting the Mojang system email when you request the password reset?
#1235 [22:24] <Alex8> exactly
#1236 [22:25] <Alex8> I've tried so many times, like 10
#1237 [22:25] <Capfan67> Alex8, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1238 [22:25] <Capfan67> Alex8, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1239 [22:25] <Capfan67> ??> Alex8 account/send-email
#1240 [22:25] <Alex8> And no answers, I thogut it's would be in spam or maybe even my internet but no
#1241 [22:25] <Absol> Alex8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1242 [22:25] <Alex8> nothing
#1243 [22:25] <Absol> Alex8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1244 [22:25] <Alex8> ok
#1245 [22:25] <Alex8> my email is
#1246 [22:25] <Capfan67> Wait
#1247 [22:25] <Alex8> alex_dhs@hotmail.com
#1248 [22:26] <Capfan67> Alex8, This is a public channel. Do not post private info here.
#1249 [22:26] <Alex8> ok
#1250 [22:26] <Alex8> sorry
#1251 [22:26] <Capfan67> Alex8, You're in the volunteer technical support for Java Edition issues, such as crashes. We are not Mojang. Only they can resolve account issues.
#1252 [22:27] <Alex8> Oooh ok so let me message them
#1253 [22:35] <Alex8> The site is not working
#1254 [22:35] <Alex8> I sent an email about the issue
#1255 [22:36] <Capfan67> Alex8, What part isn't working?
#1256 [22:36] <Alex8> but if I access the link for changing the password in the mojang site the site is not working
#1257 [22:36] <Alex8> this link
#1258 [22:36] * Alex8 [webchat@spoon.pipeling.com] has quit. (Quit: webchat.esper.net)
#1259 [22:43] * Carter [webchat@68-189-37-104.dhcp.rdng.ca.charter.com] has joined #minecrafthelp
#1260 [22:43] <Carter> my skins are not working can you help?
#1261 [22:44] <Carter> my skins are not working can you help?
#1262 [22:45] * jimao [webchat@59.50.85.25] has joined #minecrafthelp
#1263 [22:45] * jimao [webchat@59.50.85.25] has joined #minecrafthelp
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#1265 [22:46] <jimao> I can't login my account, it says Unknown e-mail address or password. But I just bought it few hours ago, what's happening?
#1266 [22:47] <Capfan67> jimao, Are you able to log into Mojang.com?
#1267 [22:47] <jimao> i cant
#1268 [22:47] <jimao> thx for answering me btw
#1269 [22:47] <Capfan67> jimao, When you created your account, did you select your challenge questions?
#1270 [22:48] <jimao> yes
#1271 [22:48] <Capfan67> jimao, If so, you can reset your password here: https://account.mojang.com/password
#1272 [22:48] <jimao> I tried, but I couldn't receive the reset email
#1273 [22:48] <jimao> but my email is working
#1274 [22:49] <jimao> is it possible that my account is deleted?
#1275 [22:50] <jimao> because it says "Unknown" e-mail address or password.
#1276 [22:50] <Capfan67> jimao, I doubt that, though I'm not sure what the cause would be in your case.
#1277 [22:51] <Capfan67> jimao, You appear to be in China, and you have your own version of Minecraft, so I'm not sure how that works.
#1278 [22:52] <jimao> i played the China version before, and this is my first time trying this version
#1279 [22:52] <jimao> China version sucks btw
#1280 [22:53] * mitch [webchat@50-83-78-198.client.mchsi.com] has joined #minecrafthelp
#1281 [22:53] <Capfan67> jimao, I can only suggest you contact Mojang Customer Support to sort out the account issue. I can provide a link if you need.
#1282 [22:53] <mitch> hi
#1283 [22:53] <Capfan67> jimao, I've never had a chance to try the China version. Sorry to hear it's not as good.
#1284 [22:53] <Capfan67> mitch, Hi.
#1285 [22:54] * mitch [webchat@50-83-78-198.client.mchsi.com] has quit. (Client Quit)
#1286 [22:54] <jimao> I've already send an email to customer support a few minutes ago, so don't bother
#1287 [22:55] <Capfan67> jimao, I'm sorry. I wish I had a quick cure for you.
#1288 [22:55] <jimao> no no no, you helped a lot
#1289 [22:55] <jimao> thanks for replying me
#1290 [22:55] <Capfan67> jimao, Best of luck with the recovery.
#1291 [22:56] <jimao> It's very nice of you
#1292 [22:57] <jimao> good bye!
#1293 [22:57] <jimao> good bye!
#1294 [22:57] * jimao [webchat@59.50.85.25] has left #minecrafthelp
#1295 [23:00] * XxToxicPugxX [webchat@c-172-86-243-150.netflash.net] has joined #minecrafthelp
#1296 [23:00] <XxToxicPugxX> My game crashes whenever I open it
#1297 [23:01] <Capfan67> XxToxicPugxX, When it crashes, do you see an error number or description, or just "Not Responding"?
#1298 [23:01] <XxToxicPugxX> not responding
#1299 [23:01] <Capfan67> XxToxicPugxX, That sometimes happens when incompatible software is running. Let's see if we find any:
#1300 [23:01] <Capfan67> ??> XxToxicPugxX tools/hjt
#1301 [23:02] <Absol> XxToxicPugxX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1302 [23:02] <Absol> XxToxicPugxX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1303 [23:02] <XxToxicPugxX> I dont trust this
#1304 [23:02] <Capfan67> XxToxicPugxX, Ot
#1305 [23:02] <XxToxicPugxX> Can I just contact Mojang support?
#1306 [23:03] <XxToxicPugxX> Source forge is a scam
#1307 [23:03] <XxToxicPugxX> and ill copy and paste all my info
#1308 [23:03] <Capfan67> XxToxicPugxX, It's a trend micro tool, trusted by industry to find malware. However if you dont want to run it that's fine. I'll give you the list of software to look for:
#1309 [23:03] <Capfan67> XxToxicPugxX, https://minecraftirc.net/support-articles/known-incompatible-software
#1310 [23:05] <XxToxicPugxX> I deleted and redownloaded
#1311 [23:05] <XxToxicPugxX> wont that download them all?
#1312 [23:05] <Capfan67> XxToxicPugxX, If the cause is some other software running on your system, re-installing Minecraft won't cure the issue.
#1313 [23:05] <Capfan67> XxToxicPugxX, We see your exact issue (Not responding) a couple dozen times each day.
#1314 [23:06] <Capfan67> XxToxicPugxX, Recently, the common cause has been bundleware called PremierOpinion. ...but there are a number of packages that also cause this.
#1315 [23:08] <XxToxicPugxX> So i look for Premier opinion in my files?
#1316 [23:08] <XxToxicPugxX> What part of my files would it be in?
#1317 [23:08] <Capfan67> XxToxicPugxX, Look for it in add/remove programs. But, if you find it you need ADWCleaner to remove all it's bits and pieces.
#1318 [23:09] <XxToxicPugxX> Ok.
#1319 [23:09] <XxToxicPugxX> Will it be a virus?
#1320 [23:09] <XxToxicPugxX> I just got my pc
#1321 [23:09] <Capfan67> XxToxicPugxX, If it's there, I can link the cleaner. ...or you can run the cleaner straight away on the strength of the idea that it'll find that and others.
#1322 [23:09] <Capfan67> XxToxicPugxX, PremierOpinion isn't a virus. It's bundleware. A program that isntalls with something else. It's just really badly written, and invasive to you as a user.
#1323 [23:10] <XxToxicPugxX> Is adw a virus
#1324 [23:10] <Capfan67> XxToxicPugxX, We aren't going to recommend a virus to you. These are tools we've used for years, every day here. If you have trust issues, simply research the software as I recommend it.
#1325 [23:11] <XxToxicPugxX> Ok
#1326 [23:11] <Capfan67> XxToxicPugxX, For example, here's the wikipedia page on hjt: If you have trust issues, simply research the software as I recommend it.
#1327 [23:11] <XxToxicPugxX> Ill download it
#1328 [23:11] <Capfan67> oops, here it is: https://en.wikipedia.org/wiki/HijackThis
#1329 [23:11] <XxToxicPugxX> Ok.
#1330 [23:11] <Capfan67> XxToxicPugxX, Here's the link to ADWCleaner:
#1331 [23:11] <Capfan67> ??> XxToxicPugxX av/adwcleaner
#1332 [23:11] <Absol> XxToxicPugxX: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1333 [23:11] <Absol> XxToxicPugxX: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1334 [23:11] <XxToxicPugxX> Now I trust.
#1335 [23:12] <XxToxicPugxX> Can we take this from the start?
#1336 [23:12] <XxToxicPugxX> What should I download
#1337 [23:12] <Capfan67> XxToxicPugxX, Certainly. Let's run the report and see if you have anything installed:
#1338 [23:12] <Capfan67> ??> XxToxicPugxX tools/hjt
#1339 [23:12] <Absol> XxToxicPugxX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1340 [23:12] <Absol> XxToxicPugxX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1341 [23:13] <Capfan67> XxToxicPugxX, When you paste the report to the website, fill in the "Poster" and "Content" fields, then click "Paste!".
#1342 [23:16] <XxToxicPugxX> Done
#1343 [23:17] <XxToxicPugxX> https://paste.ubuntu.com/p/3tp2zJ3nhB/
#1344 [23:17] * Artsizi [webchat@muk-54.dynamic.rpi.edu] has joined #minecrafthelp
#1345 [23:17] <XxToxicPugxX> Hello
#1346 [23:17] <Capfan67> XxToxicPugxX, Ok, you have two issues. (1) make sure your overlay is disabled in Discord. (2) you have PremierOpinion installed. I'll link the removal software again:
#1347 [23:18] <Capfan67> ??> XxToxicPugxX av/adwcleaner
#1348 [23:18] <Absol> XxToxicPugxX: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1349 [23:18] <Absol> XxToxicPugxX: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1350 [23:18] <Artsizi> What are the odds of getting minecraft account back if it was an unauthorized migration. The account is 7 years old so i don't have the transaction id
#1351 [23:19] <Capfan67> Artsizi, If you purchased in 2012, you should be able to get your Transaction ID from Skrill. Let me post the help page.
#1352 [23:19] <Artsizi> i do have the original minecraft.net thank you for registration email from 2012 tho
#1353 [23:19] <XxToxicPugxX> How do i come back when im done
#1354 [23:19] <Capfan67> ??> Artsizi account/trans-id
#1355 [23:19] <Absol> Artsizi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1356 [23:19] <XxToxicPugxX> Ok
#1357 [23:19] <Capfan67> XxToxicPugxX, Just rejoin this chat the same way you got here before.
#1358 [23:19] <Capfan67> XxToxicPugxX, Or, bookmark this page: https://minecraftirc.net/minecrafthelp/landing/
#1359 [23:20] <Artsizi> it wasn't a purchase from my account, it was activated via a gift code
#1360 [23:20] <XxToxicPugxX> Im scanning now
#1361 [23:20] <Artsizi> so i have zero idea what the purchase detail was
#1362 [23:21] <Capfan67> Artsizi, Ah. In that case, Tell Mojang what you know, and ask what options you have available.
#1363 [23:22] <Artsizi> this is so weird, i only log on every half a year or so via username. today i found out i received an email telling me my account has been migrated 2 weeks ago.
#1364 [23:23] <Artsizi> "Your Minecraft account has been migrated"
#1365 [23:23] <Capfan67> Artsizi, Mojang began recommending people migrate their accounts in 2014, since the old system isn't as secure. I'm sometimes shocked at how many people didn't migrate.
#1366 [23:24] <Artsizi> a combination of "i don't play this game that often anymore" and ridiculous service and terms
#1367 [23:25] <Artsizi> "I agree to collection of usage data"
#1368 [23:25] <Artsizi> i mean...
#1369 [23:29] * XxToxicPugxX [webchat@c-172-86-243-150.netflash.net] has joined #minecrafthelp
#1370 [23:29] <XxToxicPugxX> I'm back
#1371 [23:29] <Capfan67> XxToxicPugxX, Welcome back.
#1372 [23:29] <XxToxicPugxX> Is it done?
#1373 [23:29] <Capfan67> XxToxicPugxX, If the cleaner has finished, try your client now.
#1374 [23:30] <XxToxicPugxX> Oke
#1375 [23:30] <Capfan67> XxToxicPugxX, (assuming you made sure Discord Overlay was disabled)
#1376 [23:30] <XxToxicPugxX> Yes
#1377 [23:30] <XxToxicPugxX> I'll go try now
#1378 [23:31] <XxToxicPugxX> It worked
#1379 [23:31] <XxToxicPugxX> Thanks
#1380 [23:31] <Capfan67> XxToxicPugxX, Outstanding.
#1381 [23:32] <XxToxicPugxX> I will be sure to reccomend and come back to say hi sometimes maybe./:
#1382 [23:32] <XxToxicPugxX> Thanks Absol
#1383 [23:33] <XxToxicPugxX> Bye!
#1384 [23:33] <Capfan67> XxToxicPugxX, Take care.
#1385 [23:33] * XxToxicPugxX [webchat@c-172-86-243-150.netflash.net] has quit. (Client Quit)