#1 [00:08] * lead_pipe23_ [~Lead@12.246.157.214] has joined #minecrafthelp
#2 [00:09] * lead_pipe23 [~Lead@38.29.184.215] has quit. (Ping timeout: 189 seconds)
#3 [00:18] * Hawk [webchat@c-73-170-80-156.hsd1.ca.comcast.net] has joined #minecrafthelp
#4 [00:20] <Hawk> Is this where i could ask for help with a technical issue?
#5 [00:20] * Chance_ATA [webchat@cpe-124-188-83-92.wjui-cr-103.win.vic.bigpond.net.au] has joined #minecrafthelp
#6 [00:22] * ken [webchat@UE26.185.digi.net.my] has joined #minecrafthelp
#7 [00:22] <ken> Hi i just created a account in minecraft.net and i wanna buy the game but it seems like theres no response when i press on the login button
#8 [00:52] * knosbro [webchat@050-090-036-155.res.spectrum.com] has joined #minecrafthelp
#9 [01:23] * Webchat519 [webchat@69-77-216-41.gwtc.net] has joined #minecrafthelp
#10 [01:23] * Espercorn kicked Webchat519 from #minecrafthelp (Reason: ebchat519 :User is banned from this channel)
#11 [02:18] * tumbleweed [~bildramer@p2003004CEA06CB0018E85623282C84BD.dip0.t-ipconnect.de] has joined #minecrafthelp
#12 [02:18] * bildramer [~bildramer@p5B010A55.dip0.t-ipconnect.de] has quit. (Ping timeout: 202 seconds)
#13 [02:23] * bildramer [~bildramer@p2003004CEA06DC0018E85623282C84BD.dip0.t-ipconnect.de] has joined #minecrafthelp
#14 [02:33] * tecdragon [webchat@151.249.74.58] has joined #minecrafthelp
#15 [02:34] * blue [webchat@137.150.205.116] has joined #minecrafthelp
#16 [02:35] <blue> Hey I have an old minecraft account that i forgot the password too, but i no longer have access to the email associated to it is there any way for me to recover my account?
#17 [02:36] <tecdragon> when I try to download 1.13.2 it says that it is unable to save the download I have followed the link and done everything it says but it still doesn't work is there anything I can do ?
#18 [02:42] <Andrio> blue, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#19 [02:42] <Andrio> tecdragon, click 'Show details' on the error message
#20 [02:45] <blue> thank you i have contacted support, i do not have a transaction id as it would have been in said email account that i can no longer access, but i hope they will still work with me
#21 [02:46] <Andrio> mm
#22 [02:47] <tecdragon> i have clicked on show details what should i do now
#23 [02:48] <Andrio> tecdragon, tell me the details
#24 [02:50] * tecdragon [webchat@151.249.74.58] has quit. (Quit: webchat.esper.net)
#25 [02:51] * tumbleweed [~bildramer@p2003004CEA074A000C2FE7F36417AA30.dip0.t-ipconnect.de] has joined #minecrafthelp
#26 [02:51] * bildramer [~bildramer@p2003004CEA06DC0018E85623282C84BD.dip0.t-ipconnect.de] has quit. (Ping timeout: 189 seconds)
#27 [02:56] * bildramer [~bildramer@p2003004CEA075D000C2FE7F36417AA30.dip0.t-ipconnect.de] has joined #minecrafthelp
#28 [03:09] * blue [webchat@137.150.205.116] has quit. (Quit: webchat.esper.net)
#29 [03:19] * DiamondWolfLord [webchat@161.163.27.211.sta.dodo.net.au] has joined #minecrafthelp
#30 [03:19] <DiamondWolfLord> hey
#31 [03:21] <DiamondWolfLord> i am having problems with my ligin if anybody is here i forgot my email and i have tried all the emails i know and they arent working any way to find my email?
#32 [03:21] * lead_pipe23 [~Lead@38.29.184.215] has joined #minecrafthelp
#33 [03:32] * Sam [webchat@217.145.135.224] has joined #minecrafthelp
#34 [03:33] <Sam> Hello, I can't login to my account
#35 [03:33] <Sam> The page is unresponsive, when i press login it changes from green to grey then just does nothing
#36 [03:34] <Sam> I think it may be because it thinks I'm already logged in, but it does'nt come up with any message
#37 [03:35] * tumbleweed [~bildramer@p2003004CEA07EB000C2FE7F36417AA30.dip0.t-ipconnect.de] has joined #minecrafthelp
#38 [03:41] * Mazer [webchat@ip72-193-39-191.lv.lv.cox.net] has joined #minecrafthelp
#39 [03:41] <Mazer> I have been trying to reset my password for the past week but nothing gets sent to the email. I am not sure if it got blocked or what. Not appearing in SPAM either. And I know it's the correct email.
#40 [03:42] <Mazer> Any ideas would be apprecited :(
#41 [03:46] * Sam [webchat@217.145.135.224] has quit. (Quit: webchat.esper.net)
#42 [03:47] * Mazer [webchat@ip72-193-39-191.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#43 [04:01] * kenrock54 [webchat@c-98-213-249-248.hsd1.il.comcast.net] has joined #minecrafthelp
#44 [04:02] <kenrock54> io.netty.channel.abstractchannel$annotatedconnectexception connection keep getting this errorany help?
#45 [04:04] * kenrock54 [webchat@c-98-213-249-248.hsd1.il.comcast.net] has quit. (Client Quit)
#46 [04:06] * Hawk [webchat@c-73-170-80-156.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#47 [04:18] * djaaron444 [webchat@5ED50576.cm-7-6a.dynamic.ziggo.nl] has joined #minecrafthelp
#48 [04:19] * djaaron444 [webchat@5ED50576.cm-7-6a.dynamic.ziggo.nl] has quit. (Client Quit)
#49 [05:10] * Kreivi [webchat@ppp121-45-65-38.bras1.adl6.internode.on.net] has joined #minecrafthelp
#50 [05:14] <Kreivi> Hi! Is it unusual to not get a password reset email through?? The account is fairly old, and I know free accounts are purged at times. However, this was an old "Premium" account back in the day, and from my email history the migration was done in 2016.
#51 [05:14] <Kreivi> I did send the reset request a few times and both through the new mojang and old minecraft services. It doesn't appear in junk folder either.
#52 [05:27] * Rainbow [webchat@129-228-105-103.south.dsl.telkomsa.net] has joined #minecrafthelp
#53 [05:29] <Rainbow> I can’t log into the Minecraft.net Forum page, when I click on the log in button, nothing happens and also can’t log into my Minecraft launcher, every time I do that it just says «
#54 [05:30] * Rainbow [webchat@129-228-105-103.south.dsl.telkomsa.net] has quit. (Client Quit)
#55 [05:34] * Mudd [~w@76.202.115.164] has quit. (Ping timeout: 189 seconds)
#56 [05:36] * Mudd [~w@2600:1700:31f0:8180:5d8b:f739:5759:41a4] has joined #minecrafthelp
#57 [05:52] * Mudd0 [~w@2600:1700:31f0:8180:e164:58f8:6c13:e5cd] has joined #minecrafthelp
#58 [05:57] * Mudd0 [~w@2600:1700:31f0:8180:e164:58f8:6c13:e5cd] has quit. (Quit: Bye)
#59 [05:59] * Mudd [~w@2600:1700:31f0:8180:a412:3110:7e27:584a] has joined #minecrafthelp
#60 [06:05] * Mudd [~w@2600:1700:31f0:8180:a412:3110:7e27:584a] has quit. (Quit: Bye)
#61 [06:05] * Mudd [~w@2600:1700:31f0:8180:550b:35b5:206c:66ca] has joined #minecrafthelp
#62 [06:14] * Mudd [~w@2600:1700:31f0:8180:5c02:5d7:15d3:b33b] has joined #minecrafthelp
#63 [06:15] * OMAR [webchat@host-197.41.98.75.tedata.net] has joined #minecrafthelp
#64 [06:15] * OMAR [webchat@host-197.41.98.75.tedata.net] has quit. (Client Quit)
#65 [06:15] * Nuke_Dwarf_ [webchat@cpc116224-linc14-2-0-cust668.12-1.cable.virginm.net] has joined #minecrafthelp
#66 [06:17] <Nuke_Dwarf_> Hello, I recently tried to change my skin and found that I had forgotten my security questions. The Email account that I registered with no longer exists so I can no longer change them.
#67 [06:18] * matthewbb10 [webchat@ip72-208-158-253.ph.ph.cox.net] has joined #minecrafthelp
#68 [06:19] * Kreivi [webchat@ppp121-45-65-38.bras1.adl6.internode.on.net] has quit. (Quit: webchat.esper.net)
#69 [06:25] * Mudd [~w@2600:1700:31f0:8180:5c02:5d7:15d3:b33b] has quit. (Quit: Bye)
#70 [06:26] * Mudd [~w@2600:1700:31f0:8180:ccb7:46fa:2b5a:8ad8] has joined #minecrafthelp
#71 [06:31] * Nuke_Dwarf_ [webchat@cpc116224-linc14-2-0-cust668.12-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#72 [06:46] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#73 [06:57] * AHMED [webchat@41.68.125.212] has joined #minecrafthelp
#74 [06:57] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#75 [07:01] * AHMED [webchat@41.68.125.212] has quit. (Client Quit)
#76 [07:05] * Katzenminz3 [webchat@ip5f5ade7f.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#77 [07:05] <Katzenminz3> Hello, I got problems with my verification E-mail for my new made Mojang Account, the verification e-mail doesnt send, and yes i looked in the junk e-mail.
#78 [07:16] <Greymagic27> ??> Katzenminz3 account/resend-email
#79 [07:16] <Absol> Katzenminz3: Click here to have Mojang resend the verification email: https://account.mojang.com/me/resendVerifyEmail
#80 [07:17] <Katzenminz3> resending doesnt do anything, i dont get the e-mail
#81 [07:17] <Greymagic27> Katzenminz3, In that case you'll need to email mojang with the details you have
#82 [07:17] <Greymagic27> ??> Katzenminz3 account/send-email
#83 [07:17] <Absol> Katzenminz3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#84 [07:17] <Absol> Katzenminz3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#85 [07:21] * Lord_of_Life [~Lord@77.28.161.207] has quit. (Ping timeout: 190 seconds)
#86 [07:23] * Lord_of_Life [~Lord@77.28.170.169] has joined #minecrafthelp
#87 [07:55] * fdsdsdsf [webchat@94.197.120.164.threembb.co.uk] has joined #minecrafthelp
#88 [07:57] * fdsdsdsf [webchat@94.197.120.164.threembb.co.uk] has quit. (Client Quit)
#89 [08:21] * S4Nz_O [webchat@host-197.60.64.201.tedata.net] has joined #minecrafthelp
#90 [08:22] <S4Nz_O> Hi
#91 [08:22] <Galaxy_2Alex> S4Nz_O, Hello
#92 [08:23] <S4Nz_O> I have a problem changing my account email
#93 [08:23] <Galaxy_2Alex> S4Nz_O, What problem?
#94 [08:24] <S4Nz_O> Error! Too many recent email change requests. Please try again later.
#95 [08:24] <S4Nz_O> I waited 24 hours and the same problem
#96 [08:24] * iwanthelplease [webchat@151.36.224.196] has joined #minecrafthelp
#97 [08:24] <iwanthelplease> hello
#98 [08:24] <Galaxy_2Alex> S4Nz_O, Make sure no VPNs are turned on.
#99 [08:25] <Galaxy_2Alex> iwanthelplease, Hello
#100 [08:25] <iwanthelplease> i want help lease
#101 [08:25] <Galaxy_2Alex> S4Nz_O, Also turn off any proxies etc.
#102 [08:25] <Galaxy_2Alex> iwanthelplease, How can we help?
#103 [08:25] <iwanthelplease> my minecraft account it was stolen
#104 [08:26] <Galaxy_2Alex> iwanthelplease, Why do you think that is the case?
#105 [08:26] <S4Nz_O> Well I use Dns Server and I am trying to wait a bit?
#106 [08:26] <Galaxy_2Alex> S4Nz_O, DNS shouldn't be a problem, no. It's more things that change the IP address you use.
#107 [08:27] <iwanthelplease> because my google account was stolen and who stolen it was stolen my minecraft account
#108 [08:27] <S4Nz_O> No I do not use anything that changes the ip
#109 [08:27] <Galaxy_2Alex> ??> iwanthelplease account/stolen
#110 [08:27] <Galaxy_2Alex> ??> iwanthelplease account/hacked
#111 [08:27] <Absol> iwanthelplease: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#112 [08:27] <Absol> iwanthelplease: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#113 [08:28] <S4Nz_O> My account is not fancy
#114 [08:28] <Galaxy_2Alex> S4Nz_O, In that case, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#115 [08:28] <Galaxy_2Alex> ??> S4Nz_O account/trans-id
#116 [08:28] <Absol> S4Nz_O: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#117 [08:28] <Galaxy_2Alex> ??> S4Nz_O account/send-email
#118 [08:29] <Absol> S4Nz_O: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#119 [08:29] <Absol> S4Nz_O: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#120 [08:29] * TheTARDISChild [webchat@189-81-70-61.user.veloxzone.com.br] has joined #minecrafthelp
#121 [08:29] <iwanthelplease> @Galaxy_2Alex i do it and i entered my transation id because i buy a minecraft givecard
#122 [08:29] * TheTARDISChild [webchat@189-81-70-61.user.veloxzone.com.br] has quit. (Client Quit)
#123 [08:29] <Galaxy_2Alex> iwanthelplease, The code on the card is your transaction ID.
#124 [08:29] <iwanthelplease> yes
#125 [08:29] <iwanthelplease> i know
#126 [08:29] <iwanthelplease> i entrered it
#127 [08:30] <Galaxy_2Alex> iwanthelplease, So you already sent them a support request?
#128 [08:30] <iwanthelplease> now i have to wait?
#129 [08:30] <Galaxy_2Alex> iwanthelplease, Yes.
#130 [08:30] <S4Nz_O> Ok but I changed the email after I bought the account and without problems and the same computer and the same ip
#131 [08:30] <iwanthelplease> @Galaxy_2Alex yes i do it
#132 [08:31] <Galaxy_2Alex> S4Nz_O, Have you tried on a different device?
#133 [08:31] <iwanthelplease> @Galaxy_2Alex thanx for your help bye :D
#134 [08:32] <Galaxy_2Alex> iwanthelplease, You're welcome, have a nice day.
#135 [08:32] <S4Nz_O> No
#136 [08:32] <iwanthelplease> thanx
#137 [08:32] * iwanthelplease [webchat@151.36.224.196] has quit. (Quit: webchat.esper.net)
#138 [08:32] <Galaxy_2Alex> S4Nz_O, Try that, what you could also try is to restart your router.
#139 [08:33] <S4Nz_O> Well I'll try. Can you wait a little bit?
#140 [08:34] <Galaxy_2Alex> S4Nz_O, Sure.
#141 [08:40] * S4Nz_O [webchat@host-197.60.46.25.tedata.net] has joined #minecrafthelp
#142 [08:40] <S4Nz_O> heloo
#143 [08:40] <Galaxy_2Alex> S4Nz_O, Hey, does it work now?
#144 [08:41] <S4Nz_O> The old problem has been resolved but there is another problem
#145 [08:41] <S4Nz_O> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#146 [08:41] <Galaxy_2Alex> S4Nz_O, I think you'll need to do just that.
#147 [08:41] <Galaxy_2Alex> S4Nz_O, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#148 [08:41] <Galaxy_2Alex> ??> S4Nz_O account/trans-id
#149 [08:41] <Absol> S4Nz_O: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#150 [08:41] <Galaxy_2Alex> ??> S4Nz_O account/send-email
#151 [08:41] <Absol> S4Nz_O: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#152 [08:41] <Absol> S4Nz_O: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#153 [08:43] <S4Nz_O> Where can I find my id
#154 [08:43] <S4Nz_O> I am sorry i am arabic and i use google translator
#155 [08:44] <Galaxy_2Alex> S4Nz_O, Easiest way is in the email from when you first bought the game. If that is not an option, check out this page: https://help.mojang.com/customer/portal/articles/361380
#156 [08:47] <S4Nz_O> Well thanks for helping Solol solve the problem
#157 [08:47] <Galaxy_2Alex> you're welcome
#158 [08:48] * S4Nz_O [webchat@host-197.60.46.25.tedata.net] has quit. (Quit: webchat.esper.net)
#159 [09:04] * filppo [webchat@93-35-173-128.ip56.fastwebnet.it] has joined #minecrafthelp
#160 [09:06] <filppo> salve è da qualche giorno che provo a accedere col mio account sul sito di minecraft ma appena clicco su accedi non succede un bel nulla
#161 [09:06] <Galaxy_2Alex> ??> filppo lang/it
#162 [09:06] <Absol> filppo: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#163 [09:07] <filppo> hi it is a few days that I try to log in with my account on the minecraft site but as soon as I click on log in nothing happens
#164 [09:07] <Galaxy_2Alex> filppo, _hjy
#165 [09:07] <Galaxy_2Alex> filppo, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#166 [09:07] <Galaxy_2Alex> ??> filppo tools/hjt
#167 [09:07] <Absol> filppo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#168 [09:07] <Absol> filppo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#169 [09:09] <filppo> OK thank you very much
#170 [09:13] <filppo> ok i did as you told me
#171 [09:13] <Galaxy_2Alex> filppo, Please give us the link to the page
#172 [09:14] <filppo> https://paste.ubuntu.com/p/znJ9m34B6H/
#173 [09:14] <Galaxy_2Alex> filppo, Using tools like McLeaks is strictly forbidden, and it can get your Minecraft account permanently suspended. First, remove the program if you still have it. Next, follow the instructions Absol will give you.
#174 [09:15] <Galaxy_2Alex> ??> filppo win/hosts/edit
#175 [09:15] <Absol> filppo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#176 [09:15] <Absol> filppo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#177 [09:15] <Galaxy_2Alex> filppo, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#178 [09:19] <filppo> OK sorry for the inconvenience
#179 [09:25] * Blissey [webchat@c-98-208-170-87.hsd1.fl.comcast.net] has joined #minecrafthelp
#180 [09:26] <Blissey> Hello can anyone help me?
#181 [09:26] * Blissey [webchat@c-98-208-170-87.hsd1.fl.comcast.net] has quit. (Client Quit)
#182 [09:27] <Galaxy_2Alex> *shrug*
#183 [09:27] <Capfan67> 27 seconds! Who has time to wait that long?!
#184 [09:28] <Galaxy_2Alex> Not Blissey apparently
#185 [09:28] <Galaxy_2Alex> Patience is a Virtue
#186 [09:30] <Andrio> Blissey is supposed to be a tank
#187 [09:30] <Andrio> i.e. stay around longer than 1 turn
#188 [09:30] * bbqbbq12 [webchat@198.111.71.18] has joined #minecrafthelp
#189 [09:31] <Galaxy_2Alex> Hah!
#190 [09:31] <bbqbbq12> hey dose anyone know how to reactivate an account?
#191 [09:31] <Galaxy_2Alex> bbqbbq12, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#192 [09:31] <Galaxy_2Alex> ??> bbqbbq12 account/trans-id
#193 [09:31] <Absol> bbqbbq12: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#194 [09:31] <Galaxy_2Alex> ??> bbqbbq12 account/send-email
#195 [09:31] <Absol> bbqbbq12: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#196 [09:31] <Absol> bbqbbq12: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#197 [09:32] * Jacob [webchat@static.belong.com.au] has joined #minecrafthelp
#198 [09:33] <Jacob> Hello can you guys please change my email on my minecraft account
#199 [09:34] <Jacob> I can't get into my old email account
#200 [09:34] <Galaxy_2Alex> Jacob, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#201 [09:34] <Galaxy_2Alex> ??> Jacob account/trans-id
#202 [09:34] <Absol> Jacob: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#203 [09:34] <Galaxy_2Alex> ??> Jacob account/send-email
#204 [09:35] <Absol> Jacob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#205 [09:35] <Absol> Jacob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#206 [09:36] <bbqbbq12> so i got a new laptop and im trying to reset my security question and i cant get the emails and its a loop im in saying we needn this to get this but i need this to get the email
#207 [09:36] <Galaxy_2Alex> bbqbbq12, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#208 [09:37] <bbqbbq12> ok not that helpfull tbh i cant do anything with my account
#209 [09:37] * _iiKiNG_Cr4ft_YT [webchat@ADSL-94.73.22.46.mada.ps] has joined #minecrafthelp
#210 [09:37] <_iiKiNG_Cr4ft_YT> please help me
#211 [09:38] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, How can we help?
#212 [09:38] <_iiKiNG_Cr4ft_YT> Help me forgot my password but when i send a message to outlook do not arrive and can not return my account please help me
#213 [09:38] <Galaxy_2Alex> bbqbbq12, As I already said, you will have to contact Mojang. Do you want me to link the information again?
#214 [09:38] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#215 [09:38] <_iiKiNG_Cr4ft_YT> ok then
#216 [09:40] <_iiKiNG_Cr4ft_YT> I have never used this
#217 [09:41] <_iiKiNG_Cr4ft_YT> Galaxy_2Alex help me
#218 [09:41] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Check the help article I linked please.
#219 [09:42] <_iiKiNG_Cr4ft_YT> ok
#220 [09:44] <_iiKiNG_Cr4ft_YT> i read it
#221 [09:45] <_iiKiNG_Cr4ft_YT> i I do not receive mojang messages on the email
#222 [09:46] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#223 [09:47] <Galaxy_2Alex> ??> _iiKiNG_Cr4ft_YT account/trans-id
#224 [09:47] <Absol> _iiKiNG_Cr4ft_YT: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#225 [09:47] <Galaxy_2Alex> ??> _iiKiNG_Cr4ft_YT account/send-email
#226 [09:47] <Absol> _iiKiNG_Cr4ft_YT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#227 [09:47] <Absol> _iiKiNG_Cr4ft_YT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#228 [09:48] <_iiKiNG_Cr4ft_YT> i have account mojang and minecraft
#229 [09:48] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#230 [09:49] <_iiKiNG_Cr4ft_YT> Galaxy_2Alex
#231 [09:49] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Yes?
#232 [09:50] <_iiKiNG_Cr4ft_YT> I cant reset my pasword
#233 [09:50] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Please read the following messages from me and Absol carefully.
#234 [09:50] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#235 [09:50] <_iiKiNG_Cr4ft_YT> im read it
#236 [09:50] <Galaxy_2Alex> ??> _iiKiNG_Cr4ft_YT account/trans-id
#237 [09:51] <Absol> _iiKiNG_Cr4ft_YT: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#238 [09:51] <Galaxy_2Alex> ??> _iiKiNG_Cr4ft_YT account/send-email
#239 [09:51] <Absol> _iiKiNG_Cr4ft_YT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#240 [09:51] <Absol> _iiKiNG_Cr4ft_YT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#241 [09:51] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Follow the instructions as well please.
#242 [09:51] <_iiKiNG_Cr4ft_YT> i have code
#243 [09:51] <filppo> hi i am the guy from before i try to open the hosts file like you told me but i can't find the mojang files.
#244 [09:51] <Galaxy_2Alex> filppo, It should open a text file with two lines in there.
#245 [09:51] <Galaxy_2Alex> filppo, Remove both of them.
#246 [09:52] <_iiKiNG_Cr4ft_YT> Galaxy_2Alex
#247 [09:52] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Contact Mojang.
#248 [09:52] <_iiKiNG_Cr4ft_YT> im read it
#249 [09:52] <filppo> it just tells me that the hosts file can be modified with Microsoft application
#250 [09:53] <_iiKiNG_Cr4ft_YT> im contacted with mojang
#251 [09:53] <Galaxy_2Alex> ??> filppo win/hosts/edit
#252 [09:53] <Absol> filppo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#253 [09:53] <Absol> filppo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#254 [09:53] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, If you already contacted them via the email form, please wait for them to answer.
#255 [09:53] <Galaxy_2Alex> filppo, Make sure you do open Notepad as an Administrator.
#256 [09:54] * bbqbbq12 [webchat@198.111.71.18] has quit. (Quit: webchat.esper.net)
#257 [09:54] <_iiKiNG_Cr4ft_YT> I did not contact them I sent them a message to reset my password to
#258 [09:55] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, You will have to contact them.
#259 [09:55] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Directly, via email.
#260 [09:55] <Galaxy_2Alex> ??> _iiKiNG_Cr4ft_YT account/trans-id
#261 [09:55] <Absol> _iiKiNG_Cr4ft_YT: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#262 [09:55] <Galaxy_2Alex> ??> _iiKiNG_Cr4ft_YT account/send-email
#263 [09:55] <Absol> _iiKiNG_Cr4ft_YT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#264 [09:55] <Absol> _iiKiNG_Cr4ft_YT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#265 [09:56] <_iiKiNG_Cr4ft_YT> i connected with cod 26.95 dollar
#266 [09:56] * nopol10 [~nopol10@49.245.51.3] has joined #minecrafthelp
#267 [09:56] <Galaxy_2Alex> _iiKiNG_Cr4ft_YT, Contact Mojang with your transaction ID, using the form Absol linked.
#268 [09:57] <_iiKiNG_Cr4ft_YT> im contacted
#269 [10:03] * Glocksocked [webchat@199.58.77.224] has joined #minecrafthelp
#270 [10:03] * nopol10 [~nopol10@49.245.51.3] has quit. ()
#271 [10:03] <Glocksocked> I bought the game received my transaction ID # but it still only allows me to play the demo
#272 [10:04] <Galaxy_2Alex> Glocksocked, Relog, and make sure you log in using the correct email address.
#273 [10:04] <Glocksocked> So log out and back in on the launcher?
#274 [10:05] <Glocksocked> Ahhh I think that worked!! Thank you so much
#275 [10:05] <Galaxy_2Alex> No worres :)
#276 [10:06] <Glocksocked> Have a good day!
#277 [10:06] <Galaxy_2Alex> you too
#278 [10:06] * Glocksocked [webchat@199.58.77.224] has quit. (Client Quit)
#279 [10:22] <filppo> problem solved thanks a lot !!!!
#280 [10:22] <Galaxy_2Alex> filppo, you're welcome
#281 [10:38] * Jameson [webchat@dhcp-10-d-7f-9e-3c-5c.cpe.townisp.com] has joined #minecrafthelp
#282 [10:40] <Jameson> hello im not 100% sure my account got hacked but when i tried to join a server i always play on it said failed to find username. so i logged back in and my username was different. not a big deal i still have my account. but when i joined the server my rank and my vip was gone. probably because it was linked to my username. so i went to try and chan
#283 [10:40] <Jameson> ge it but i have to wait 30 days to change
#284 [10:41] <Jameson> do you think you could help me get my username back
#285 [10:41] <Greymagic27> Jameson, You will need to wait the set 30 days
#286 [10:41] <Jameson> really?
#287 [10:41] <Jameson> theres no way around that
#288 [10:41] <Greymagic27> Yep,
#289 [10:41] <Greymagic27> Sadly not, you could email mojang but the wait times are over 1 month right now
#290 [10:42] <Jameson> jesus
#291 [10:42] <Jameson> alright i guess ill just waist 35 dollors lol
#292 [10:42] * Jameson [webchat@dhcp-10-d-7f-9e-3c-5c.cpe.townisp.com] has quit. (Client Quit)
#293 [10:48] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#294 [10:49] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#295 [11:02] * CharlesVincitori [webchat@50.225.119.98] has joined #minecrafthelp
#296 [11:03] <CharlesVincitori> I cant remember the email i used to make my account
#297 [11:03] <Galaxy_2Alex> CharlesVincitori, What can you remember?
#298 [11:04] <CharlesVincitori> I think the username is CharlesVincitori
#299 [11:04] <CharlesVincitori> the previous one was Jamesbon12
#300 [11:05] <Galaxy_2Alex> CharlesVincitori, Check if you can recover the transaction ID, Absol will give you a link to a support article on what it is, and how to recover it.
#301 [11:05] <Galaxy_2Alex> ??> CharlesVincitori account/trans-id
#302 [11:06] <Absol> CharlesVincitori: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#303 [11:06] <Galaxy_2Alex> CharlesVincitori, With that transaction iD, contact Mojang.
#304 [11:06] <Galaxy_2Alex> ??> CharlesVincitori account/trans-id
#305 [11:06] <Absol> CharlesVincitori: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#306 [11:09] <CharlesVincitori> I dont know, I bought the game like 5 6 years ago maybe more
#307 [11:10] <Galaxy_2Alex> CharlesVincitori, What payment method did you use?
#308 [11:10] <CharlesVincitori> Credit Card
#309 [11:11] <Galaxy_2Alex> ??> CharlesVincitori account/trans-id/braintree
#310 [11:11] <Absol> CharlesVincitori: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#311 [11:11] <Absol> CharlesVincitori: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#312 [11:12] <CharlesVincitori> I literally do not know that stuff anymore, I got the game when i was like 8-9, now im 18
#313 [11:12] <Galaxy_2Alex> CharlesVincitori, Contact Mojang with as many infos as you can still remember, including all previous usernames and whatever else you can think of
#314 [11:13] <CharlesVincitori> How does one do this?
#315 [11:13] <Galaxy_2Alex> ??> CharlesVincitori account/send-email
#316 [11:13] <Absol> CharlesVincitori: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#317 [11:13] <Absol> CharlesVincitori: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#318 [11:25] * rasmus142i [webchat@185.5.167.152] has joined #minecrafthelp
#319 [11:27] <rasmus142i> I can't login with my minecraft premium account. Don't know what is wrong
#320 [11:27] <Galaxy_2Alex> rasmus142i, What does it say when you try?
#321 [11:28] <rasmus142i> invalid username or password
#322 [11:28] <Galaxy_2Alex> rasmus142i, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#323 [11:28] <Galaxy_2Alex> ??> rasmus142i tools/hjt
#324 [11:28] <Absol> rasmus142i: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#325 [11:28] <Absol> rasmus142i: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#326 [11:32] * Pwnicator [webchat@136.49.171.173] has joined #minecrafthelp
#327 [11:32] <rasmus142i> done
#328 [11:32] <Galaxy_2Alex> rasmus142i, Please give us the link.
#329 [11:33] <rasmus142i> https://paste.ubuntu.com/p/khcXTmyMfx/
#330 [11:33] <Galaxy_2Alex> rasmus142i, Did you run it as Administrator? If not, please do so.
#331 [11:33] <Pwnicator> I had an account a few years ago that I would like to recover, but the email address I used for it no longer exists, is there any way I can recover it?
#332 [11:34] <Galaxy_2Alex> rasmus142i, Also, remove Bitdefender and Windscribe.
#333 [11:35] * rasmus142i [webchat@185.5.167.152] has quit. (Quit: webchat.esper.net)
#334 [11:35] <Galaxy_2Alex> Pwnicator, Do you remember the username/past usernames?
#335 [11:37] <Pwnicator> no, that's the thing, if I were to try to use the email to recover the username and password on my own, I can't because that email address no longer exists, and it has been years so I don't remember the username. If I had to take a guess it would be the nick name I'm using for this chat, but I don't know for sure.
#336 [11:38] <Galaxy_2Alex> Pwnicator, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#337 [11:38] <Galaxy_2Alex> ??> Pwnicator account/trans-id
#338 [11:38] <Absol> Pwnicator: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#339 [11:38] <Galaxy_2Alex> ??> Pwnicator account/send-email
#340 [11:38] <Absol> Pwnicator: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#341 [11:38] <Absol> Pwnicator: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#342 [12:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#343 [12:23] * dank [webchat@mail.whiteriver.wednet.edu] has joined #minecrafthelp
#344 [12:24] <dank> i have no acces to my emil connected to my account
#345 [12:27] * dank [webchat@mail.whiteriver.wednet.edu] has quit. (Client Quit)
#346 [12:28] * dank [webchat@mail.whiteriver.wednet.edu] has joined #minecrafthelp
#347 [12:28] <dank> i have no acces to the email liked to my account
#348 [12:32] <mattym> dank, You were already told to contact Mojang support. Wait for their reply.
#349 [12:32] <dank> ok
#350 [12:33] * dank [webchat@mail.whiteriver.wednet.edu] has quit. (Client Quit)
#351 [12:40] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#352 [12:41] <Temra> Hello.
#353 [12:41] <Temra> I am having problems joining servers
#354 [12:42] <mattym> Temra, What happens when you try?
#355 [12:42] <Temra> it gives me this error message whenever I try and join any server: "io.netty.channel.AbstractChannel$AnnotatedConnectException: connection refused: no further information:"
#356 [12:42] <mattym> Temra, What happens if you try to join the following server: mctest.ae97.net
#357 [12:43] * cacho847 [webchat@234.85-84-66.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#358 [12:43] <cacho847> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#359 [12:43] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has quit. (Client Quit)
#360 [12:43] <mattym> ??> cacho847 win/dxdiag
#361 [12:43] <Absol> cacho847: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#362 [12:44] <cacho847> thnx
#363 [12:48] * Broken_arrow [webchat@90-228-241-163-no71.tbcn.telia.com] has joined #minecrafthelp
#364 [12:50] * cacho8474 [webchat@234.85-84-66.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#365 [12:52] <Broken_arrow> Hi if somone is good on new villagers farmers behavior, they sit in composter ant not farming (sitting for hours, i now they need some "training"). i now how to use farmers in 1.13 but not work in the snapshot (i guess it miss something in the ai).
#366 [12:52] * cacho8474 [webchat@234.85-84-66.dynamic.clientes.euskaltel.es] has quit. (Client Quit)
#367 [12:53] <cacho847> The game crashed whilst initializing game
#368 [12:53] <cacho847> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#369 [12:54] <cacho847> can someone help me
#370 [12:54] <mattym> cacho847, We need the link we asked for.
#371 [12:54] <cacho847> what link
#372 [12:55] <mattym> ??> cacho847 win/dxdiag
#373 [12:55] <Absol> cacho847: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#374 [13:00] <cacho847> it doesn´t work
#375 [13:00] <mattym> cacho847, What do you mean?
#376 [13:00] <mattym> cacho847, You need to get the link it instructs you on how to make.
#377 [13:01] <cacho847> but i don´t understand the last one
#378 [13:02] <mattym> cacho847, Get the URL/Address of the page you made with the log, and give it in the chat
#379 [13:03] <cacho847> https://paste.ubuntu.com/p/QPFJvmTpSx/
#380 [13:03] <cacho847> this one?
#381 [13:03] <mattym> cacho847, That computer is too old for the game.
#382 [13:04] <cacho847> how is that even possible
#383 [13:05] <mattym> cacho847, That computer falls into the "ancient" category.
#384 [13:05] <cacho847> but it is fromm the last year
#385 [13:05] <cacho847> its new
#386 [13:05] <mattym> cacho847, No, its not.
#387 [13:05] <Lord_Ralex> That machine would have been built over 10 years ago.
#388 [13:05] <Lord_Ralex> It is not in any way "new".
#389 [13:06] <cacho847> you are saying that i can´t play minecraft?
#390 [13:06] <mattym> cacho847, Not on that computer.
#391 [13:07] <cacho847> i´m sorry but i came here looking for help
#392 [13:07] <mattym> cacho847, And you have your answer. We cant help the fact that your computer is too old.
#393 [13:08] <Broken_arrow> Any one can help me?
#394 [13:08] <cacho847> but you didn´t need to say that it is in the ancient category
#395 [13:08] <mattym> Broken_arrow, We dont help with snapshots. If you believe there is an issue, send it to the bug tracker.
#396 [13:08] <mattym> cacho847, Well, we try not to lie.
#397 [13:08] <Broken_arrow> can you link if you can?
#398 [13:09] <mattym> cacho847, And in terms of computers, it is ancient.
#399 [13:09] <mattym> Broken_arrow, https://bugs.mojang.com
#400 [13:09] <mattym> Broken_arrow, Search the appropriate category first to make sure no one else has already listed it.
#401 [13:09] <cacho847> not every one can afford a very good computer
#402 [13:10] <Broken_arrow> cacho847 that are one slow compiuter sorry but is not for gaming
#403 [13:10] <Broken_arrow> +mattym thanks
#404 [13:10] * cacho847 [webchat@234.85-84-66.dynamic.clientes.euskaltel.es] has quit. (Quit: webchat.esper.net)
#405 [13:18] * Brocaccia002 [webchat@host171-29-dynamic.180-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#406 [13:20] <Brocaccia002> hi, i have a problem. when i start the game with a version 1.12.2 my game have an error. sorry for my english
#407 [13:21] <Brocaccia002> the game crash and appears an sentence
#408 [13:22] <Brocaccia002> "the game crashed whilst unexpected error
#409 [13:22] <Brocaccia002> "
#410 [13:23] <mattym> Brocaccia002, Does the same issue happen on 1.13.2?
#411 [13:24] <Brocaccia002> no
#412 [13:24] <Brocaccia002> with the older version
#413 [13:24] <mattym> Brocaccia002, Make sure you are using different game directories for different versions.
#414 [13:25] <Brocaccia002> sorry but i don't understand
#415 [13:26] <mattym> Brocaccia002, When you set up a profile to use a different version. Make sure you are giving it a game directory that is not .minecraft
#416 [13:26] <Brocaccia002> i try it
#417 [13:28] <Brocaccia002> thank you. the game are started
#418 [13:28] <Brocaccia002> thank you very much
#419 [13:29] * frusetho [webchat@ti0008a400-6196.bb.online.no] has joined #minecrafthelp
#420 [13:29] <frusetho> The game crashed whilst initializing game
#421 [13:29] <frusetho> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#422 [13:29] <mattym> ??> frusetho win/dxdiag
#423 [13:29] <Absol> frusetho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#424 [13:30] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#425 [13:30] <Temra> hello I am back
#426 [13:30] <Temra> my computer just died
#427 [13:31] <mattym> Temra, Did you try the test server?
#428 [13:31] <Temra> yes
#429 [13:31] <Temra> and it gave me the same error
#430 [13:31] <mattym> ??> Temra tools/hjt
#431 [13:31] <Absol> Temra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#432 [13:31] <Absol> Temra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#433 [13:32] * Frenchie [webchat@5ec334fe.skybroadband.com] has joined #minecrafthelp
#434 [13:33] <Frenchie> Unable to log into my account using my old username and password (not logged in for like 5-10 years)
#435 [13:34] <frusetho> it didnt work
#436 [13:34] <frusetho> man
#437 [13:34] <Temra> https://paste.ubuntu.com/p/SsxfxFkN4y/
#438 [13:36] * frusetho [webchat@ti0008a400-6196.bb.online.no] has quit. (Quit: webchat.esper.net)
#439 [13:37] * Lageado [webchat@static.masmovil.com] has joined #minecrafthelp
#440 [13:38] <Lageado> hello?
#441 [13:38] * Lageado [webchat@static.masmovil.com] has quit. (Client Quit)
#442 [13:39] <Temra> so do you know what is wrong?
#443 [13:43] * Broken_arrow [webchat@90-228-241-163-no71.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#444 [13:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#445 [13:57] * Sam [webchat@cpc82805-midd19-2-0-cust52.11-1.cable.virginm.net] has joined #minecrafthelp
#446 [13:58] <Sam> bro how am i supposed to know 10 year old information
#447 [13:59] <Greymagic27> Temra, Follow this step:
#448 [13:59] <Greymagic27> ??> Temra av/adwcleanere
#449 [13:59] <Greymagic27> ??> Temra av/adwcleaner
#450 [13:59] <Absol> Temra: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#451 [13:59] <Absol> Temra: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#452 [13:59] <Greymagic27> ??> Temra av/mcafee/uninstall
#453 [13:59] <Absol> Temra: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#454 [14:00] <Greymagic27> Once you've done both of those, join back into the channel and I'll give you some follow up steps
#455 [14:04] <Temra> ok its scanning it
#456 [14:09] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Read error: Connection reset by peer)
#457 [14:12] * Justverifyalready [webchat@174-085-250-178.dhcp.chtrptr.net] has joined #minecrafthelp
#458 [14:14] * Justverifyalready [webchat@174-085-250-178.dhcp.chtrptr.net] has quit. (Client Quit)
#459 [14:35] * Danen [webchat@97.100.254.158] has joined #minecrafthelp
#460 [14:35] <Danen> hello, im having issues logging in to my minecraft account.
#461 [14:36] * Will [webchat@cpc112689-nmal22-2-0-cust629.19-2.cable.virginm.net] has joined #minecrafthelp
#462 [14:36] * Danen [webchat@97.100.254.158] has quit. (Client Quit)
#463 [14:37] <Will> the log in button doesnt register on the mojang website
#464 [14:38] * crazyovan1 [webchat@172.56.21.108] has joined #minecrafthelp
#465 [14:38] <crazyovan1> hello?
#466 [14:39] <Will> oi
#467 [14:39] <crazyovan1> Anybody having this issue? My minecraft wont update. Ive tried everything.... ive deleted it and redownloaded it. Someone said something about a force update button, i dont have one.
#468 [14:40] <crazyovan1> im currently on 1.13.2
#469 [14:41] <crazyovan1> something about deleting my current update in the file and itll automatically update, NOPE...
#470 [14:41] <crazyovan1> i want scaffolds lol...
#471 [14:42] <crazyovan1> can anyone help?
#472 [14:49] <tyteen4a03> crazyovan1: what do you mean by "won't update"?
#473 [14:50] <crazyovan1> it wont update. im stuck on 1.13.2. it doestn try to automatically do it like it used to
#474 [14:51] <crazyovan1> i use java edition on my computer it thats any help.
#475 [14:51] <crazyovan1> if*
#476 [14:52] <tyteen4a03> crazyovan1: do you get an error message?
#477 [14:53] <crazyovan1> no. when i pull up the launcher, theres the green play button saying "1.13.2 latest release". and i can play the game no problem
#478 [14:54] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#479 [14:54] <Temra> ok i am back
#480 [14:55] <tyteen4a03> crazyovan1: 1.13.2 is the latest version
#481 [14:56] <Temra> mattym
#482 [14:56] <crazyovan1> what? how come i dont have all the new items then?
#483 [14:57] <tyteen4a03> crazyovan1: what new items are you referring to?
#484 [14:58] <crazyovan1> i just opened a singleplayer world in creative. None of these items are available. Scaffolds, campfires, the berry bush, etc. i dont have any of it
#485 [14:58] <tyteen4a03> Temra: try MC again
#486 [14:59] <Temra> ok
#487 [14:59] * Shaka [webchat@lfbn-1-1911-196.w90-73.abo.wanadoo.fr] has joined #minecrafthelp
#488 [14:59] <Shaka> hello
#489 [14:59] <Shaka> Anyone is here?
#490 [14:59] <Temra> hi
#491 [14:59] <Shaka> Hi, this is a help chat for minecraft player?
#492 [14:59] <crazyovan1> any suggestions?
#493 [14:59] <Shaka> ye
#494 [15:00] <tyteen4a03> crazyovan1: on the main menu, on your bottom left, does it say 1.13.2?
#495 [15:00] <Shaka> I ve connexion issue with my minecraft account
#496 [15:00] <Shaka> i cant log in, i dont know why
#497 [15:00] <Temra> crazyovan1 are you using the latest snapshot of minecraft?
#498 [15:00] <crazyovan1> yes
#499 [15:00] <crazyovan1> it does
#500 [15:01] <tyteen4a03> crazyovan1: then you are on 1.13.2
#501 [15:01] <tyteen4a03> crazyovan1: Scaffolding is not in 1.13.2
#502 [15:01] <crazyovan1> what do u mean latest snapshot? with the new villagers and items and stuff? i dont have that at all but i have the latest update for some reason
#503 [15:02] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#504 [15:02] <crazyovan1> which one is it in then? my friend is using it
#505 [15:02] <tyteen4a03> crazyovan1: they are using a snapshot
#506 [15:02] <tyteen4a03> ??> crazyovan1 launcher/change-versino
#507 [15:02] <tyteen4a03> ??> crazyovan1 launcher/change-version
#508 [15:02] <Absol> crazyovan1: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#509 [15:03] <Shaka> reset password after migration dont work, how can i log in now ?
#510 [15:03] <tyteen4a03> crazyovan1: note that snapshots are unstable and we don't support snapshots
#511 [15:03] <Shaka> i dont receive any email
#512 [15:04] <crazyovan1> what do these snapshots do?
#513 [15:04] <tyteen4a03> crazyovan1: they are beta versions of the upcoming release of Minecraft
#514 [15:04] <tyteen4a03> Shaka: can you log into account.mojang.com/me?
#515 [15:04] * rachel [webchat@cpe-70-92-189-108.wi.res.rr.com] has joined #minecrafthelp
#516 [15:04] <Shaka> no tyteen
#517 [15:05] <tyteen4a03> ??> Shaka account/hacked
#518 [15:05] <Absol> Shaka: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#519 [15:05] <Absol> Shaka: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#520 [15:05] <crazyovan1> well dang.... thank yall so much lol. thought i was going crazy, hope they update minecraft with all this stuff soon
#521 [15:06] <Shaka> i dont know if my account was hacked, i dont play minecraft 4 years ago
#522 [15:06] <rachel> hello, I just bought minecraft and when i tried downloading it it said unable to save download and all i am able to do is play the demo
#523 [15:06] <Shaka> i cant connect, i cant reset my passaword, but i received a mail from mojang who said shit about migration
#524 [15:06] <Absol> Shaka: Please keep it civil
#525 [15:07] <crazyovan1> Yall have a good day
#526 [15:07] <tyteen4a03> Shaka: if you did not migrate the account yourself, you have probably been hacked
#527 [15:07] <Shaka> ok, great, ive been hacked -_-"
#528 [15:07] * crazyovan1 [webchat@172.56.21.108] has quit. (Quit: webchat.esper.net)
#529 [15:09] <Shaka> ofc i cant find my transaction id cause i was like 6 years ago i played
#530 [15:09] <Shaka> im just fucked :/
#531 [15:09] * Absol kicked Shaka from #minecrafthelp (Reason: haka :Keep it civilized, you are just a human being)
#532 [15:16] * PlayfulCuriosity [webchat@cpe-24-95-166-7.natcky.res.rr.com] has joined #minecrafthelp
#533 [15:17] <PlayfulCuriosity> Hello, I was here before....like 5 days ago. I am still having issues with my Mojang account and I have a sinking feeling I've been hacked
#534 [15:17] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#535 [15:17] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has quit. (Ping timeout: 180 seconds)
#536 [15:21] <PlayfulCuriosity> On my mojang account the email to set a new password isn't sending
#537 [15:24] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#538 [15:29] * purewingman [webchat@cpe-173-172-119-66.kc.res.rr.com] has joined #minecrafthelp
#539 [15:29] <purewingman> hello?
#540 [15:30] <purewingman> is anyone there
#541 [15:34] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has quit. (Ping timeout: 183 seconds)
#542 [15:34] <purewingman> hello?
#543 [15:34] * purewingman [webchat@cpe-173-172-119-66.kc.res.rr.com] has quit. (Quit: webchat.esper.net)
#544 [15:35] * david6 [webchat@47.185.147.5] has joined #minecrafthelp
#545 [15:35] <david6> Hey
#546 [15:36] * david6 [webchat@47.185.147.5] has quit. (Client Quit)
#547 [15:37] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#548 [15:45] * JonathaBuri [webchat@aftr-37-201-215-226.unity-media.net] has joined #minecrafthelp
#549 [15:45] * JonathaBuri [webchat@aftr-37-201-215-226.unity-media.net] has quit. (Client Quit)
#550 [16:03] * Danen [webchat@97.100.254.158] has joined #minecrafthelp
#551 [16:04] * Danen [webchat@97.100.254.158] has quit. (Client Quit)
#552 [16:09] * Jordan8 [webchat@cpe-74-140-249-145.cinci.res.rr.com] has joined #minecrafthelp
#553 [16:10] <Jordan8> Minecraft freezes on mojang screen
#554 [16:12] * Jordan8 [webchat@cpe-74-140-249-145.cinci.res.rr.com] has quit. (Client Quit)
#555 [16:19] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#556 [16:21] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has quit. (Read error: No route to host)
#557 [16:23] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#558 [16:31] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#559 [16:38] * VY01 [webchat@108-211-156-81.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#560 [16:39] <VY01> How do I re-download minecraft?
#561 [16:43] * VY01 [webchat@108-211-156-81.lightspeed.stlsmo.sbcglobal.net] has quit. (Client Quit)
#562 [16:44] * Sunward [webchat@c-73-250-95-145.hsd1.de.comcast.net] has joined #minecrafthelp
#563 [16:44] <Sunward> I need help
#564 [16:44] <Sunward> I want to cancel order
#565 [16:44] <Sunward> but it wont let me
#566 [16:44] <Sunward> 0e0a1b1c25d8482aa97f6758e2567320
#567 [16:45] <Sunward> is my order number
#568 [16:45] <Capfan67> Sunward, Hi.
#569 [16:45] <Sunward> can u help
#570 [16:45] <Capfan67> Sunward, This is a public channel. Do not post any private information here.
#571 [16:46] * Sunward [webchat@c-73-250-95-145.hsd1.de.comcast.net] has quit. (Client Quit)
#572 [16:53] * Webchat304 [webchat@66-169-97-80.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#573 [16:53] * Espercorn kicked Webchat304 from #minecrafthelp (Reason: ebchat304 :User is banned from this channel)
#574 [16:56] * xabios1234 [webchat@140.85-84-132.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#575 [16:57] <xabios1234> Hello, I would like to know if there´s any way I can play the same world in my laptop and desktop.
#576 [16:57] <Capfan67> xabios1234, Hi. Which Edition of Minecraft do you play?
#577 [16:57] <xabios1234> Java
#578 [16:58] <Capfan67> xabios1234, The Mojang provided way to do this is with Realms subscription. The world would be available anywhere you go. Alternately, you could move the world back and forth on a memory stick.
#579 [16:58] <Capfan67> xabios1234, Personally, I store my worlds on Dropbox and then access them from any machine I play.
#580 [16:58] <xabios1234> Okay thanks!
#581 [16:58] * xabios1234 [webchat@140.85-84-132.dynamic.clientes.euskaltel.es] has quit. (Client Quit)
#582 [16:58] <Capfan67> xabios1234, I do this using the GameDirectory setting in my profile, and point it to my Dropbox folder.
#583 [16:58] <Capfan67> gah...
#584 [17:07] * Launderrs [webchat@cpc109021-salf6-2-0-cust396.10-2.cable.virginm.net] has joined #minecrafthelp
#585 [17:09] <Launderrs> I haven't played minecraft in some time and recently had the urge to pick it up again. As i logged into my minecraft account, there was a button that outputed demo. I then looked at forums and looked carefully at what i could do to resolve the issue. I tried all the steps and they didnt work. if you could help me that would be greatly appreciated.
#586 [17:15] <Capfan67> Launderrs, If you log into Mojang.com and click on account, do you see your Java Edition license?
#587 [17:16] * mr_alucard709 [webchat@ip72-209-153-77.ks.ks.cox.net] has joined #minecrafthelp
#588 [17:16] <mr_alucard709> can i get some help?
#589 [17:16] <Capfan67> mr_alucard709, What do you need help with?
#590 [17:17] <Launderrs> Scrap that i fixed it
#591 [17:17] <Capfan67> Launderrs, Glad to hear it's working.
#592 [17:17] <mr_alucard709> i want to switch the email address attached to my minecraft and mojang accoutn because i have gotten locked out of my yahoo account
#593 [17:18] <Capfan67> mr_alucard709, If you know your login credentials (email and password), and know the security answers, you can do this yourself. Do you need the link?
#594 [17:18] <mr_alucard709> i cant get one of the security questions because i could have answered it with multiple spellings. 2 of the 3 ik already but one im unsure of
#595 [17:20] <Capfan67> mr_alucard709, Self service requires two of the three things (credentials, email access & security answers). If you only have one, you will need Mojang's help to change your email. You can open a support ticket here:
#596 [17:20] <Capfan67> ??> mr_alucard709 account/send-email
#597 [17:20] <Absol> mr_alucard709: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#598 [17:20] <Absol> mr_alucard709: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#599 [17:20] <Launderrs> I have two mojang accounts, is it possible for me to transfer my minecraft to the other mojang account ?
#600 [17:21] <Launderrs> Im not using my old email
#601 [17:21] <mr_alucard709> what?????? Absol so send an email?
#602 [17:22] <mr_alucard709> and what transaction id?
#603 [17:22] <Capfan67> Launderrs, I'm not aware of a self service method of moving your license to another account. You can contact Mojang and ask.
#604 [17:22] <Capfan67> mr_alucard709, You will need to demonstrate ownership (transaction id). If you can't find it, give Mojang as much information as possible so they can help you.
#605 [17:22] <Launderrs> Okay will do thanks :)
#606 [17:23] <Capfan67> mr_alucard709, ..and it's best to use the webform Absol linked above.
#607 [17:23] <mr_alucard709> i literally play mine craft on the account its just i want to play it with my lil bro that has it on xbox one. so i need to sign into mojang and i cant because im failing one of the security questions
#608 [17:24] <Capfan67> mr_alucard709, Something about that statement doesn't make sense. XBoxOne is Bedrock, and not compatible with Java Edition.
#609 [17:25] * David6 [webchat@ip98-187-34-90.ks.ks.cox.net] has joined #minecrafthelp
#610 [17:25] <mr_alucard709> no shit, you can upgrade java editon for free on mojang
#611 [17:25] <Absol> mr_alucard709: Please keep it civil
#612 [17:25] <David6> Why does minecraft say that I cannot connect to server
#613 [17:26] <Capfan67> mr_alucard709, Oh, I see. You're after your Win10 Edition license. Well, anyway, if you are stuck behind the security challenge questions and can't get in, only Mojang can help.
#614 [17:26] <Capfan67> David6, Are you trying to connect to a server at your location, or on the Internet?
#615 [17:27] <David6> I am trying to login to Minecraft but it is not letting me
#616 [17:27] <Capfan67> mr_alucard709, Did you purchase prior to October 19th, 2018?
#617 [17:27] <mr_alucard709> ya ive been playing ever sin like 1.3
#618 [17:27] <Capfan67> David6, Ah, I see. That's sometimes caused by malicious software blocking your authentication. Let's check:
#619 [17:28] <Capfan67> ??> David6 tools/hjt
#620 [17:28] <Absol> David6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#621 [17:28] <Absol> David6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#622 [17:28] <Capfan67> mr_alucard709, All good. The free Win10 offer ended last year. I wanted to make sure you weren't chasing a ghost.
#623 [17:29] * Launderrs [webchat@cpc109021-salf6-2-0-cust396.10-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#624 [17:29] <mr_alucard709> so what ur saying is i hhave to go back out and BUY ANOTHER!!!!!
#625 [17:29] <mr_alucard709> minecraft THING?????
#626 [17:29] <David6> https://paste.ubuntu.com/p/NxkZ4grf2W/
#627 [17:30] <Capfan67> mr_alucard709, No, you're fine since you purchased years ago. You just need to contact Mojang to recover your account, then you can login and get your Win10 license.
#628 [17:30] <Capfan67> ??> David6 info/mcleaks
#629 [17:30] <Absol> David6: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#630 [17:30] <Absol> David6: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#631 [17:30] <Capfan67> ??> David6 win/hosts/edit
#632 [17:30] <mr_alucard709> well you made it seem like i had to buy another thing
#633 [17:30] <Absol> David6: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#634 [17:30] <Absol> David6: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#635 [17:31] <Capfan67> David6, You have 3 steps: (1) Clean up your hosts file. (2) verify that the game works. (3) Change your password, as you've given it to account thieves.
#636 [17:31] <mr_alucard709> can i have the mojang thing to either talk to one of them or the email. cause id rather just talk to one over the phone or in a chat room
#637 [17:32] * mashhaed [webchat@c-73-137-47-63.hsd1.ga.comcast.net] has joined #minecrafthelp
#638 [17:32] <Capfan67> mr_alucard709, Unfortunately, Mojang doesn't offer phone or chat support. Here's the web form again: https://help.mojang.com/customer/portal/emails/new
#639 [17:33] <mashhaed> can i get some help with io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out no further infomation
#640 [17:33] <Capfan67> mashhaed, Are you connecting to a server at your location, or somewhere on the Internet?
#641 [17:34] <mashhaed> yea
#642 [17:34] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#643 [17:34] <Capfan67> mashhaed, That was multiple choice. Is the server at your home, or is the server on the Internet?
#644 [17:35] * David6 [webchat@ip98-187-34-90.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#645 [17:35] <mashhaed> on the internet
#646 [17:36] <Capfan67> mashhaed, Is it a public or private server?
#647 [17:36] <mashhaed> its odd
#648 [17:36] <mashhaed> its an aternos sever
#649 [17:36] <Capfan67> mashhaed, What I'm asking is if you can give me the address to test. If not, I'll give you a tool to test and see if it's online.
#650 [17:37] <Capfan67> mashhaed, Ah. Aternos requires the owner to "turn it on" in order to connect.
#651 [17:37] <mashhaed> yea
#652 [17:38] <mashhaed> he does and he can connect but i cant
#653 [17:38] <mashhaed> others can too
#654 [17:38] <Capfan67> mashhaed, That brings us back to testing. If it's a public server, post the address here (everyone can see it) and I'll test. If it's a private server, use this tool and test the address: https://dinnerbone.com/minecraft/tools/status/
#655 [17:39] <mashhaed> daniklmyt.aternos.me thats the address
#656 [17:39] * rach [webchat@cpe-70-92-189-108.wi.res.rr.com] has joined #minecrafthelp
#657 [17:39] <Capfan67> mashhaed, It is indeed online. It appears to be online. Are you able to connect to this test server: mctest.ae97.net
#658 [17:40] <rach> hello, i bought minecraft for windows 10 a few hours ago and it says unable to download and is only allowing me to play the demo
#659 [17:40] * mr_alucard709 [webchat@ip72-209-153-77.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#660 [17:41] <Capfan67> rach, We support the Java Edition here. For Win10 Edition support, contact XBoxLive support.
#661 [17:41] * rach [webchat@cpe-70-92-189-108.wi.res.rr.com] has quit. (Client Quit)
#662 [17:41] <mashhaed> minecraft is loading
#663 [17:42] <mashhaed> im ther
#664 [17:42] <Capfan67> Were you able to login?
#665 [17:43] <mashhaed> yea
#666 [17:43] <mashhaed> a dirt super flat
#667 [17:43] <Capfan67> Following that login, try the Aternos server again and see if you can connect.
#668 [17:43] <mashhaed> oka y
#669 [17:44] <mashhaed> i couldn't join
#670 [17:45] <Capfan67> mashhaed, The server status shows you connected.
#671 [17:45] <mashhaed> its my username is bbgpotatos
#672 [17:46] <Capfan67> mashhaed, Ok, so others can connect but you cannot. You can connect to other servers, but not that one. The issue is between you and the server (On the Internet somewhere).
#673 [17:46] <Capfan67> mashhaed, Ah, someone else is connected then.
#674 [17:46] <Capfan67> mashhaed, You might try tethering to a mobile hotspot and trying via a different network, but the trouble is somewhere between you and the server, likely out of your control.
#675 [17:47] <mashhaed> okay
#676 [17:48] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#677 [17:49] <Temra> i reloaded minecraft 2 times and i still cant play on any server im super sad rn
#678 [17:49] <Capfan67> Temra, What happens when you try to log into a server?
#679 [17:50] <Capfan67> Temra, I just read all the way back in chat and see your issue and the steps you've taken.
#680 [17:50] <Temra> yeah
#681 [17:51] <Temra> so do you know how to fix it
#682 [17:52] <Temra> .
#683 [17:53] <Capfan67> Temra, Reviewing the hjt report you submitted earlier.
#684 [17:53] <Capfan67> Temra, I see they had you run ADWCleaner. Let's get a fresh report to see what's left running on the incompatible list:
#685 [17:53] <Capfan67> ??> tools/hjt
#686 [17:53] <Capfan67> ??> Temra tools/hjt
#687 [17:54] <Absol> Temra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#688 [17:54] <Absol> Temra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#689 [17:55] <Temra> https://paste.ubuntu.com/p/6BRdjmVXrj/
#690 [17:57] <Capfan67> Temra, ...so, on the list of things that could interrupt your network connections: Mcafee Firewall, Intel Security, Hamachi & Avast SecureLine
#691 [17:57] <Galaxy_2Alex> Temra, Try removing McAfee - it is not a good Antivirus Program
#692 [17:57] <Capfan67> Temra, There is a *very* high chance that one of these is the cause.
#693 [17:58] <Temra> do i remove all of them?
#694 [17:58] <Capfan67> Temra, That's up to you. If it were me, I'd remove the easy ones first to eliminate them as possibilities, then work my way down the list.
#695 [17:59] <Capfan67> Temra, Resist the urge to just "disable" them, as their lower level components (which don't disable) are likely the cause.
#696 [17:59] * Pwnicator [webchat@136.49.171.173] has quit. (Quit: webchat.esper.net)
#697 [18:00] <Capfan67> Temra, Once you know which is the offending software, you can decide what to put back (if anything).
#698 [18:01] <Galaxy_2Alex> Temra, As for McAfee, only removing can solve the issues commonly caused by it. Like I said, bad AV program.
#699 [18:10] * maxig88 [webchat@pc-8-248-163-190.cm.vtr.net] has joined #minecrafthelp
#700 [18:11] <maxig88> hello
#701 [18:11] <Capfan67> Hi
#702 [18:11] <maxig88> my minecraft says this
#703 [18:12] <maxig88> hit3.ogg
#704 [18:12] <maxig88> idk what to do
#705 [18:12] <Capfan67> maxig88, That's a filename. Are you getting a download or save error?
#706 [18:13] <maxig88> yes
#707 [18:13] <Capfan67> ??> maxig88 error/download
#708 [18:13] <Absol> maxig88: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#709 [18:14] <maxig88> thanks
#710 [18:15] <maxig88> <3
#711 [18:15] * maxig88 [webchat@pc-8-248-163-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#712 [18:17] * Tarehk [webchat@035-141-171-129.dhcp.bhn.net] has joined #minecrafthelp
#713 [18:18] <Tarehk> Hi! Everytime I try to startup a multiplayer Minecraft server, it loads everything in, but when I join the game crashes. I've tried it on multiple servers.
#714 [18:18] <Capfan67> Tarehk, Does it also crash loading single player worlds?
#715 [18:20] <Tarehk> Yes
#716 [18:21] <Capfan67> Tarehk, world loading crashes are sometimes as simple as toggling VBOs. Give that a try and see if it still crashes. If so, we can look for incompatible software that might be causing your issue.
#717 [18:22] <Tarehk> Ok, Ill try that
#718 [18:24] <Tarehk> I turned my VBOs off and it still crashed sadly.
#719 [18:24] <Capfan67> ??> Tarehk tools/hjt
#720 [18:24] <Absol> Tarehk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#721 [18:24] <Absol> Tarehk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#722 [18:25] <Tarehk> https://paste.ubuntu.com/p/mh4NJfRTKh/
#723 [18:25] <Tarehk> Wait I don't think I ran it as administrator
#724 [18:26] <Capfan67> Tarehk, All good. I see the issue
#725 [18:26] <Tarehk> Oh ok
#726 [18:26] <Capfan67> Tarehk, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It casues your issue. I'll post removal instructions:
#727 [18:27] <Capfan67> ??> Tarehk av/adwcleaner
#728 [18:27] <Absol> Tarehk: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#729 [18:27] <Absol> Tarehk: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#730 [18:30] * Tarehk [webchat@035-141-171-129.dhcp.bhn.net] has joined #minecrafthelp
#731 [18:30] <Capfan67> Tarehk, Welcome back.
#732 [18:30] <Tarehk> Ok I cleaned and restarted my computer, seems to be done. Should I try starting Minecraft?
#733 [18:31] <Capfan67> Tarehk, Assuming you've disabled the Discord Overlay, then yes. Test Minecraft.
#734 [18:31] <Tarehk> I did, ok. Time to try
#735 [18:33] <Tarehk> YES!
#736 [18:33] <Tarehk> Thank you so much!
#737 [18:33] <Capfan67> Tarehk, Outstanding.
#738 [18:33] <Tarehk> See you around!
#739 [18:33] * Tarehk [webchat@035-141-171-129.dhcp.bhn.net] has quit. (Client Quit)
#740 [18:37] * joe [webchat@ool-4573b29c.dyn.optonline.net] has joined #minecrafthelp
#741 [18:37] <joe> hey all
#742 [18:37] <Capfan67> Hi joe
#743 [18:37] <joe> im getting an io.netty.channel.... bug when trying to enter a server
#744 [18:37] <joe> im looking all online and a link told me to come to this forum
#745 [18:38] <Capfan67> joe, Does that error end with "connection refused" or "timed out"?
#746 [18:38] <joe> connection timed out, yes
#747 [18:39] <Capfan67> joe, Is the server you're trying to connect to at your location? ...or is it somewhere else on the Internet?
#748 [18:39] <joe> somewhere else :)
#749 [18:39] <Capfan67> joe, Is it a public server, or a private server? If it's public, post the address here and I'll see if it appears to be online.
#750 [18:40] <joe> nah sorry its private
#751 [18:40] <joe> i do know that the server is currently online as my friend is in the world
#752 [18:40] <Capfan67> joe, Load this tool and enter the address. Tell me if the status shows the server or fails to connect: https://dinnerbone.com/minecraft/tools/status/
#753 [18:40] <joe> include the :25565?
#754 [18:41] <joe> sorry im not too tech savvy
#755 [18:41] <Capfan67> joe, That's the default port. Not necessary to add it.
#756 [18:41] * gigi [webchat@cpe-76-87-20-240.socal.res.rr.com] has joined #minecrafthelp
#757 [18:41] * gigi [webchat@cpe-76-87-20-240.socal.res.rr.com] has quit. (Client Quit)
#758 [18:42] <joe> the website is unable to connect with the server
#759 [18:42] <Capfan67> joe, So, that tool is written by a Minecraft dev, specifically for testing server status. if it can't connect, neither can you. Either the server isn't online, or you have the wrong address.
#760 [18:43] <joe> alright ill check with my friend
#761 [18:43] <joe> thanks a lot cap, i really appreciate it
#762 [18:43] * mashhaed [webchat@c-73-137-47-63.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#763 [18:46] <joe> i have to run but if youre still here, have a great day. thanks again
#764 [19:06] * Marston [webchat@CPE84948c36ac03-CM84948c36ac00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#765 [19:08] <Marston> I am unable to update minecraft's native launcher, I've reinstalled the launcher, removed old java installs, etc. I'm stumped
#766 [19:09] <Galaxy_2Alex> Marston, What error message are you getting?
#767 [19:11] <Marston> Unable to Update Native Launcher
#768 [19:15] <Galaxy_2Alex> Marston, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#769 [19:15] <Galaxy_2Alex> ??> Marston tools/hjt
#770 [19:15] <Absol> Marston: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#771 [19:15] <Absol> Marston: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#772 [19:16] * chris [webchat@cpe-67-242-36-149.twcny.res.rr.com] has joined #minecrafthelp
#773 [19:16] <chris> hi
#774 [19:17] <Galaxy_2Alex> chris, Hello
#775 [19:18] * chris [webchat@cpe-67-242-36-149.twcny.res.rr.com] has quit. (Client Quit)
#776 [19:18] * Joey [webchat@ool-457271c5.dyn.optonline.net] has joined #minecrafthelp
#777 [19:19] * bildramer [~bildramer@p2003004CEA07EB0045681CF5B65FFECD.dip0.t-ipconnect.de] has joined #minecrafthelp
#778 [19:20] <Joey> As for account reactivation, how long would that take?
#779 [19:20] <Galaxy_2Alex> Joey, If you contacted Mojang, for wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#780 [19:21] * Lord_of_Life_ [~Lord@77.28.169.90] has joined #minecrafthelp
#781 [19:21] * tumbleweed [~bildramer@p2003004CEA07EB000C2FE7F36417AA30.dip0.t-ipconnect.de] has quit. (Ping timeout: 189 seconds)
#782 [19:21] * Joey [webchat@ool-457271c5.dyn.optonline.net] has quit. (Client Quit)
#783 [19:22] * Lord_of_Life [~Lord@77.28.170.169] has quit. (Ping timeout: 180 seconds)
#784 [19:22] * tumbleweed [~bildramer@p2003004CEA07EB0035ED8F42F59AC7AC.dip0.t-ipconnect.de] has joined #minecrafthelp
#785 [19:25] * bildramer [~bildramer@p2003004CEA07EB0045681CF5B65FFECD.dip0.t-ipconnect.de] has quit. (Ping timeout: 198 seconds)
#786 [19:35] * Icey_Frozen [webchat@141-126-248-145.dhcp.chtrptr.net] has joined #minecrafthelp
#787 [19:35] <Icey_Frozen> Sup
#788 [19:35] <Icey_Frozen> I need help
#789 [19:35] <Icey_Frozen> Is anybody there
#790 [19:35] * Icey_Frozen [webchat@141-126-248-145.dhcp.chtrptr.net] has quit. (Client Quit)
#791 [19:54] * number1diamond [webchat@71-208-98-189.ftmy.qwest.net] has joined #minecrafthelp
#792 [19:55] <number1diamond> so I downloaded th free windows 10 editiom of Minecraft that you get it you have the java edition but it says that it is not the full game
#793 [19:57] * number1diamond [webchat@71-208-98-189.ftmy.qwest.net] has quit. (Client Quit)
#794 [19:59] * crmangan [webchat@ip98-164-9-215.ks.ks.cox.net] has joined #minecrafthelp
#795 [19:59] <crmangan> Hello! I'm trying to log in but I'm not receiving any password reset emails. Recently I got an email stating that my account was merged with a Mojang account (I did not initiate this). Is there anything I can do to regain access?
#796 [20:29] <Capfan67> ??> crmangan account/hacked
#797 [20:29] <Absol> crmangan: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#798 [20:29] <Absol> crmangan: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#799 [20:43] * HI [webchat@CPE9050cac3da23-CM9050cac3da20.cpe.net.cable.rogers.com] has joined #minecrafthelp
#800 [20:43] <Capfan67> Hello
#801 [20:43] <HI> so i have a problem with my minecraft
#802 [20:43] <Capfan67> HI, What's happening?
#803 [20:43] <HI> so basically i cant join any servers or anything
#804 [20:44] <HI> it crashes and when i close it it says java error
#805 [20:44] <Capfan67> HI, That sometimes happens if incompatible software is running on your system. Let's take a look:
#806 [20:44] <Capfan67> ??> HI tools/hjt
#807 [20:44] <Absol> HI: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#808 [20:44] <Absol> HI: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#809 [20:45] <HI> ok
#810 [20:47] <HI> https://paste.ubuntu.com/p/dgYPnvRGGk/
#811 [20:47] <HI> here u go
#812 [20:48] <Capfan67> HI, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It casues your issue. I'll post removal instructions:
#813 [20:48] <Capfan67> ??> HI av/adwcleaner
#814 [20:48] <HI> ok
#815 [20:48] <Absol> HI: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#816 [20:48] <Absol> HI: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#817 [20:48] <HI> thx
#818 [20:49] * mal [webchat@mobile-107-77-237-100.mobile.att.net] has joined #minecrafthelp
#819 [20:50] <mal> after clicking play, it says that it is unable to access java. it will download a bit then say access denied what do I do
#820 [20:50] <mal> i was literally playing last night and i didnt have this issue
#821 [20:50] <HI> idk
#822 [20:50] <HI> i have my own peoblems
#823 [20:50] <mal> oof
#824 [20:50] * HI [webchat@CPE9050cac3da23-CM9050cac3da20.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#825 [20:50] <Capfan67> mal, Let's take a look at the log and see what's going on:
#826 [20:51] <Capfan67> ??> mal launcher/log-txt
#827 [20:51] <Absol> mal: We need to see your full launcher log, which is created in the game directory.
#828 [20:51] <Absol> mal: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#829 [20:54] <mal> i cant find that option
#830 [20:54] <Capfan67> mal, In short, you're looking for .minecraft/launcher_log.txt
#831 [20:55] <Capfan67> mal, The instructions simply help you get to your GameDirectory, in case you've changed it.
#832 [21:32] * obioto [webchat@cpe-181-47-230-148.telecentro-reversos.com.ar] has joined #minecrafthelp
#833 [21:32] <obioto> Im need help bro im dont cant join anithing version
#834 [21:32] <obioto> Im need help bro im dont cant join anithing version 1.8 .17.10 forges plz help me
#835 [21:32] <tyteen4a03> ??> obioto mods
#836 [21:32] <Absol> obioto: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#837 [21:32] <Absol> obioto: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#838 [21:32] <obioto> ty
#839 [21:33] * obioto [webchat@cpe-181-47-230-148.telecentro-reversos.com.ar] has quit. (Client Quit)
#840 [21:47] * Sarah [webchat@c-73-178-84-177.hsd1.nj.comcast.net] has joined #minecrafthelp
#841 [21:47] <Sarah> Hi! I'm trying to play minecraft on my windows 7 desktop, but it keeps crashing.
#842 [21:47] <Capfan67> Sarah, Does it crash with error number or description, or just not responding?
#843 [21:48] <Sarah> It has a crash description
#844 [21:48] <Sarah> I can send the crash log
#845 [21:48] <Capfan67> Sarah, Sounds good. Paste it here: http://paste.ubuntu.com/
#846 [21:48] * monkeyman [webchat@cpe-110-140-159-155.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#847 [21:49] <monkeyman> hey?
#848 [21:49] <Capfan67> Hi
#849 [21:49] <monkeyman> i have a few questions
#850 [21:49] <Capfan67> monkeyman, Sure.
#851 [21:49] <monkeyman> so i wanted to reset my password
#852 [21:50] <monkeyman> but i didnt get the email
#853 [21:50] <Capfan67> monkeyman, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#854 [21:50] <monkeyman> but when i tried making a new account witht he same email
#855 [21:50] <monkeyman> it says the email has been taken'
#856 [21:50] <monkeyman> if my account got stolen wouldnt the email be free
#857 [21:50] <monkeyman> yea i checked it
#858 [21:51] <Capfan67> monkeyman, Your account may not have been stolen. Sounds more like your account is locked. YOu'll need to contact Mojang:
#859 [21:51] <Capfan67> monkeyman, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#860 [21:51] <Capfan67> ??> monkeyman account/send-email
#861 [21:51] <Absol> monkeyman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#862 [21:51] <Absol> monkeyman: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#863 [21:52] <Sarah> https://paste.ubuntu.com/p/vFsv5rFhk3/
#864 [21:52] <monkeyman> oh ok ty
#865 [21:52] <Sarah> That's the crash report^^
#866 [21:52] <Capfan67> Sarah, "GLFW error 65542: WGL: The driver does not appear to support OpenGL" - This is a driver or hardware issue. Let's look at your system:
#867 [21:52] <Capfan67> ??> Sarah win/dxdiag
#868 [21:52] <Absol> Sarah: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#869 [21:54] * lostpwd [webchat@114.248.173.118] has joined #minecrafthelp
#870 [21:57] <Sarah> https://paste.ubuntu.com/p/wQBxTHQrdV/
#871 [21:57] <Sarah> here's the dxdiag
#872 [21:58] <lostpwd> I lost my paaword ,because i can not receive mojang's email. I had received a reset password email last year,but i can not now
#873 [21:58] <Capfan67> Sarah, Looking at it now. Stand by.
#874 [21:58] <Sarah> Thank you ! :)
#875 [21:59] <Capfan67> lostpwd, Did you check your junk/spam folders?
#876 [21:59] * Marston [webchat@CPE84948c36ac03-CM84948c36ac00.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#877 [22:01] <Capfan67> lostpwd, In that case, you'll need to contact Mojang Support:
#878 [22:01] <Capfan67> ??> lostpwd Hewlett-Packard
#879 [22:01] <Capfan67> ??> lostpwd account/send-email
#880 [22:01] <Absol> lostpwd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#881 [22:01] <Absol> lostpwd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#882 [22:03] <lostpwd> I have constacted mojang on Maech 13 (Soory for my bad English:)
#883 [22:04] <Capfan67> Sarah, Your graphics driver is dated 2006. The latest graphics driver is dated 2012. You can find your updates here: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-p2-1000-desktop-pc-series/5151858/model/5156898
#884 [22:04] <Capfan67> lostpwd, See the second link for response times.
#885 [22:05] <Sarah> Oh, so then do I download the latest graphics driver to make it work?
#886 [22:05] <Capfan67> Sarah, In theory, yes.
#887 [22:06] <Sarah> Thank you! Is that all?
#888 [22:07] <Capfan67> Sarah, Your system is very old, and borderline. We *think* it will support minecraft. If it will, the manufacturer driver is the best bet.
#889 [22:07] <lostpwd> Could you tell me how long mojang need to reply a email
#890 [22:07] <Capfan67> Sarah, If not, there may not be much more we can do.
#891 [22:08] <Capfan67> lostpwd, You can see the date they're processing in that second email. I can't tell the future, so you can only estimate how long it will take to progress to the 13th.
#892 [22:09] <Sarah> That's okay! This was very helpful! Thanks!
#893 [22:09] <Capfan67> Sarah, Best of luck!
#894 [22:10] * Sarah [webchat@c-73-178-84-177.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#895 [22:10] <lostpwd> You actually understood my lame English XD
#896 [22:12] <Capfan67> lostpwd, Your English is *far* better than my Chinese.
#897 [22:13] <lostpwd> ???
#898 [22:14] <lostpwd> Why do you know that I am related to Chinese? my IP ?
#899 [22:15] <Capfan67> lostpwd, You appear to be connected from there.
#900 [22:45] * Pablo [webchat@pc-113-182-83-200.cm.vtr.net] has joined #minecrafthelp
#901 [22:45] <Pablo> Hello
#902 [22:45] <Pablo> i don have my password for do the migration.
#903 [22:46] <Pablo> And i dont receive any mail for recover
#904 [22:56] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Quit: left4dead)
#905 [23:07] * zman1130 [webchat@cpe-70-119-71-216.tx.res.rr.com] has joined #minecrafthelp
#906 [23:08] <zman1130> ever time i try to enter a world my game crashes.
#907 [23:10] <Capfan67> zman1130, That's sometimes caused by incompatible software. Let's see ifyou have any loaded:
#908 [23:10] * pablo [webchat@pc-113-182-83-200.cm.vtr.net] has joined #minecrafthelp
#909 [23:10] <Capfan67> ??> zman1130 tools/hjt
#910 [23:10] <Absol> zman1130: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#911 [23:10] <Absol> zman1130: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#912 [23:11] <pablo> hi
#913 [23:11] <Capfan67> Hello pablo
#914 [23:11] <pablo> i need help for log in
#915 [23:11] <Capfan67> What do you need help with?
#916 [23:11] <pablo> i hace my id transaction
#917 [23:11] <pablo> is from 2012
#918 [23:11] <Capfan67> pablo, Don't post it here.
#919 [23:11] <pablo> but i dont have my credentials
#920 [23:12] <pablo> any help?
#921 [23:12] <Capfan67> pablo, In that case, you'll need to contact Mojang:
#922 [23:12] <Capfan67> ??> pablo account/send-email
#923 [23:12] <Absol> pablo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#924 [23:12] <Absol> pablo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#925 [23:13] <pablo> y try to recover my pass, but the email dont arrive
#926 [23:13] <Capfan67> pablo, That would suggest your account is locked. Mojang can help you recover your account with your Transaction ID.
#927 [23:13] <pablo> o
#928 [23:13] <pablo> okkay thx
#929 [23:14] <Capfan67> pablo, Use the Form that Absol provided.
#930 [23:14] * pablo [webchat@pc-113-182-83-200.cm.vtr.net] has quit. (Client Quit)
#931 [23:17] <Capfan67> zman1130, Doing ok getting that report?
#932 [23:47] * bildramer [~bildramer@p2003004CEA07EB00551805EBFB94A073.dip0.t-ipconnect.de] has joined #minecrafthelp
#933 [23:49] * tumbleweed [~bildramer@p2003004CEA07EB0035ED8F42F59AC7AC.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)