#1 [00:00] * Ethanm04 [webchat@ip68-97-158-194.ok.ok.cox.net] has joined #minecrafthelp
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#3 [00:01] * Steeler2 [webchat@ip68-97-158-194.ok.ok.cox.net] has joined #minecrafthelp
#4 [00:04] <Steeler2> I need help, I'm not getting any emails that Minecraft sends me.
#5 [00:05] <mattym> Steeler2, Have you checked any spam or junk folders in your email?
#6 [00:06] <Steeler2> I have, but nothing shows up
#7 [00:06] <mattym> Steeler2, You will need to contact Mojang for futher help.
#8 [00:07] <mattym> ??> Steeler2 account/send-email
#9 [00:07] <Absol> Steeler2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#10 [00:07] <Absol> Steeler2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#11 [00:08] <Steeler2> Thank you.
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#13 [00:28] * MLGMaccDaddy [webchat@cbl-dhcp-69-237.machlink.com] has joined #minecrafthelp
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#16 [00:30] <MLGMaccDaddy> soooo, I have been having the io.netty.channel.abstractchannel$annotatedconnectexception error, after disabling the Java SE binary from my firewall after another error, the java.net.connectexception connection refused timeout error, and accidentally disabling it, and I can't get it back. I can't connect to servers, and I have tried restarting my co
#17 [00:30] <MLGMaccDaddy> mputer numerous times, etc. Please help, and thanks in advance!
#18 [00:44] * KnifeBloody [webchat@116-244-170-181.fibertel.com.ar] has joined #minecrafthelp
#19 [00:46] <KnifeBloody> hello my problem is that it does not let me connect a server
#20 [00:46] <KnifeBloody> Pls help me :(
#21 [00:52] <KnifeBloody> Can someone help me with my problem?
#22 [01:08] * KnifeBloody [webchat@116-244-170-181.fibertel.com.ar] has joined #minecrafthelp
#23 [01:09] <KnifeBloody> hi?
#24 [01:13] * crust [webchat@ool-457871c4.dyn.optonline.net] has joined #minecrafthelp
#25 [01:14] <crust> Idk whats wrong but my minecraft just keeps crashing and wont load worlds
#26 [01:23] * KnifeBloody [webchat@116-244-170-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#27 [01:34] <crust> Does anyone know how to fix the bug where loading worlds crashes mincrraft?
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#31 [01:49] <Shiny> ummm i cant open a snapshot
#32 [01:49] <Shiny> help?
#33 [02:01] * Juan_Pablo [webchat@201.160.156.36.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#34 [02:02] <Juan_Pablo> someone speak spanish, i need help please!!!!!!!!!
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#41 [03:14] * lostpwd [webchat@114.248.173.118] has joined #minecrafthelp
#42 [03:16] <lostpwd> Can I speak Chinese? My account has been hacked, it is complicated to say.
#43 [03:25] <lostpwd> I can't read English very well, so I found a purchase of minecraft game. After playing for a while, I participated in a confidential project and could not play the game. The project was completed half a year ago, I finally I can go back and play minecraft, but I found my mojang account hacked. Because it was a purchase many years ago (in 2014), I c
#44 [03:25] <lostpwd> an only provide three possible original mailboxes, as well as my own bound mailbox. May I still have the hope of getting back the game account? (translated with Google)
#45 [03:28] <lostpwd> QaQ
#46 [03:50] * Shiny [webchat@CPEf81d0f80cfb3-CMf81d0f80cfb0.cpe.net.fido.ca] has quit. (Quit: webchat.esper.net)
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#49 [04:01] * ma [webchat@b2b-5-10-171-90.unitymedia.biz] has joined #minecrafthelp
#50 [04:01] <ma> I can't join a lan Game with my Mac. How can I fix it?
#51 [04:07] * ma [webchat@b2b-5-10-171-90.unitymedia.biz] has quit. (Quit: webchat.esper.net)
#52 [04:07] * olib5 [webchat@cpe-101-164-242-184.hhui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#53 [04:07] <olib5> hey guys i am trying to transfer my account but i have forgotten my password and when i press the get email to reset i don't get an email
#54 [04:40] * Logan [webchat@47.156.156.232] has joined #minecrafthelp
#55 [04:40] <Logan> hey there, I am trying to login in my minecraft account after changing my password, but the system will not allow me to log in
#56 [04:41] * Hector [webchat@ingenico.co.uk] has joined #minecrafthelp
#57 [04:41] <Hector> Hello
#58 [04:42] <Logan> Hello
#59 [04:42] <Hector> I have an issue migrating the my old premium account to the new system
#60 [04:42] <Hector> I've went to the migration page and filled in the details, but then nothing happens
#61 [04:42] <Logan> I bought minecraft in 2012 on an old email but I cannot login
#62 [04:43] <Hector> Did you have to migrate your account Logan?
#63 [04:43] <Logan> Im not entirely sure
#64 [04:43] <Logan> is that required?
#65 [04:43] <Logan> I dont remember my account name
#66 [04:44] <Logan> so im not sure how that will work
#67 [04:44] <Hector> From what I have gathered is that if you had an old premium account you can migrate to the new account
#68 [04:44] <Logan> can you help me find out my account name?
#69 [04:44] <Logan> that may it, yes
#70 [04:44] <Hector> https://account.mojang.com/migrate
#71 [04:45] <Hector> but I'm having an issue with it that I don't know if its working as the site doesn't give you any feedback
#72 [04:46] <Logan> it says the account or password is incorrect
#73 [04:46] <Logan> but Ive changed it 3 times now
#74 [04:48] <Logan> hello
#75 [04:51] * Logan [webchat@47.156.156.232] has quit. (Quit: webchat.esper.net)
#76 [04:52] * Logan [webchat@47.156.156.232] has joined #minecrafthelp
#77 [04:52] <Hector> Can anyone help me?
#78 [04:52] <Logan> I cannot login to the website to access the game
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#83 [05:15] <SqlM7md> my account get hacked when i try to enter my email and password it's refuse i try to request a password reset but i didn't get message on my email i go to namemc and checked for my account name i saw it changed
#84 [05:20] * SqlM7md [webchat@178.87.10.170] has quit. (Quit: webchat.esper.net)
#85 [05:21] * SqlM7md [webchat@178.87.10.170] has joined #minecrafthelp
#86 [05:21] <SqlM7md> my account get hacked when i try to enter my email and password it's refuse i try to request a password reset but i didn't get message on my email i go to namemc and checked for my account name i saw it changed
#87 [05:21] * UnderScore [webchat@23.126.141.112.sta.dodo.net.au] has joined #minecrafthelp
#88 [05:21] <SqlM7md> my account get hacked when i try to enter my email and password it's refuse i try to request a password reset but i didn't get message on my email i go to namemc and checked for my account name i saw it changed
#89 [05:26] * finn_ [webchat@213.34.56.58] has joined #minecrafthelp
#90 [05:26] <finn_> hello
#91 [05:26] <SqlM7md> hi
#92 [05:26] <SqlM7md> <> my account get hacked when i try to enter my email and password it's refuse i try to request a password reset but i didn't get message on my email i go to namemc and checked for my account name i saw it changed
#93 [05:27] <finn_> The game crashed whilst initializing game The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65543: WGL: Failed to create OpenGL context
#94 [05:27] <SqlM7md> can help me with this ?
#95 [05:27] <finn_> i can't but can you help me with that?
#96 [05:27] <SqlM7md> no
#97 [05:27] <SqlM7md> .-.
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#99 [06:03] * ItzHouari_Dz [webchat@41.100.66.9] has joined #minecrafthelp
#100 [06:04] <ItzHouari_Dz> Hi Geys
#101 [06:04] <ItzHouari_Dz> failled to login : the authentication servers are currently down for maintenace
#102 [06:05] <ItzHouari_Dz> ANy helpers?!*
#103 [06:14] * Spiikexz [webchat@45.232.76.208] has joined #minecrafthelp
#104 [06:14] <Spiikexz> Alguém me ajuda? Estou com este seguinte problema: Não foi possível conectar-se ao servidor.
#105 [06:18] * Spiikexz [webchat@45.232.76.208] has quit. (Client Quit)
#106 [06:23] <ItzHouari_Dz> failled to login : the authentication servers are currently down for maintenace
#107 [07:05] * Yeeticus [webchat@120.22.167.132] has joined #minecrafthelp
#108 [07:09] <Yeeticus> Hello. Im trying to play on a server with a friend that we created using the server.jar and powershell thing. He is on the server and playing right now but when i try and join it says failed to connect io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#109 [07:21] <Andrio> Yeeticus, are you using the same IP address?
#110 [07:21] * Lord_of_Life [~Lord@77.28.166.104] has joined #minecrafthelp
#111 [07:22] * Lord_of_Life_ [~Lord@77.28.169.90] has quit. (Ping timeout: 183 seconds)
#112 [07:22] <Yeeticus> what do you mean?
#113 [07:23] <Andrio> Yeeticus, are you entering the same IP address as your friend when you try to join?
#114 [07:23] * Dave [webchat@ip-78-102-215-92.net.upcbroadband.cz] has joined #minecrafthelp
#115 [07:24] <Dave> Hi
#116 [07:24] * Dave is now known as Guest48647
#117 [07:24] <Guest48647> Guys
#118 [07:25] <Guest48647> My acc got stolen
#119 [07:25] <Andrio> ??> Guest48647 account/hacked
#120 [07:25] <Absol> Guest48647: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#121 [07:25] <Absol> Guest48647: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#122 [07:26] <Guest48647> okay i'll contact them because even email isnt my anymore someone changed it
#123 [07:27] <Guest48647> thx
#124 [07:29] <Yeeticus> @andrio yes i am
#125 [07:35] <Andrio> Yeeticus, if your server is on the same LAN as your game client, you probably will need to use your LAN IP address or `localhost`, not your public IP address.
#126 [07:36] * Guest48647 [webchat@ip-78-102-215-92.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#127 [07:43] * Yeeticus [webchat@120.22.167.132] has quit. (Quit: webchat.esper.net)
#128 [08:22] * vicktor2006 [webchat@151.70.175.205] has joined #minecrafthelp
#129 [08:23] <vicktor2006> Goodmorning. I need help because I write my password correctly but minecraft doesn't let me join
#130 [08:23] <Capfan67> vicktor2006, Are you able to log into Mojang.com?
#131 [08:23] <vicktor2006> no, I cant'
#132 [08:24] <Capfan67> vicktor2006, Have you tried resetting your password?
#133 [08:24] <vicktor2006> yes but I don't receive the e-mail
#134 [08:24] <Capfan67> vicktor2006, Did you check your junk/spam folders?
#135 [08:25] <vicktor2006> yes, but nothing
#136 [08:25] <Capfan67> vicktor2006, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#137 [08:25] <Capfan67> vicktor2006, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#138 [08:25] <Capfan67> ??> vicktor2006 account/send-email
#139 [08:25] <Absol> vicktor2006: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#140 [08:25] <Absol> vicktor2006: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#141 [08:25] <vicktor2006> nothing of these
#142 [08:26] <vicktor2006> I have no problem with those issues
#143 [08:26] <vicktor2006> I don't have them
#144 [08:26] <Capfan67> vicktor2006, That block tells you that, if you are not receiving system emails from Mojang, only they can help you. You need to contact Support with the link Absol provided above.
#145 [08:27] <vicktor2006> ok, thanks
#146 [08:29] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#147 [08:30] * Drocanous [webchat@athedsl-138160.home.otenet.gr] has joined #minecrafthelp
#148 [08:30] <Drocanous> hey
#149 [08:30] <Capfan67> Hi
#150 [08:30] * PEDRO [webchat@bb24b2cb.virtua.com.br] has joined #minecrafthelp
#151 [08:31] <Drocanous> hey i have issues
#152 [08:31] <Drocanous> with my account
#153 [08:31] * PEDRO [webchat@bb24b2cb.virtua.com.br] has quit. (Client Quit)
#154 [08:31] <Drocanous> you here
#155 [08:31] <Drocanous> ?
#156 [08:31] <Capfan67> Drocanous, We are a volunteer channel helping with technical issues, but can give you advice about account issues. What is happening with your account?
#157 [08:31] <Drocanous> i have to log in since 2016 i think
#158 [08:32] <Drocanous> and i couldn't log in to play with my friends
#159 [08:32] <Drocanous> i was curious so i gone to minecraft name id to see if my character even exists
#160 [08:32] <Drocanous> i searched Drocanous
#161 [08:32] <Drocanous> and i saw a guy with nickname
#162 [08:32] <Drocanous> wait let me find it
#163 [08:33] <Drocanous> ThEJooKer
#164 [08:33] <Drocanous> and it says name history Drocanous and the he changed it ThEJooKer
#165 [08:33] <Capfan67> Drocanous, About a year ago, it seems.
#166 [08:34] <Drocanous> :S
#167 [08:34] <Drocanous> what i need to do to get it back
#168 [08:34] <Capfan67> ??> Drocanous account/hacked
#169 [08:34] <Absol> Drocanous: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#170 [08:34] <Absol> Drocanous: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#171 [08:35] <Drocanous> th think is that i try to make a request wih the account's email
#172 [08:35] <Drocanous> but i do not get any respond email
#173 [08:35] <Drocanous> i mean with forgot password etc
#174 [08:35] <Capfan67> Drocanous, So, you filled out that form already?
#175 [08:35] <Drocanous> yup i even emailed to mojang
#176 [08:35] <Drocanous> about i found out that here's a faster way to get help from here
#177 [08:36] <Drocanous> i can get some advice
#178 [08:36] <Capfan67> Drocanous, It's always best to use the email that you originally created the account with. When you submit the form, you should get back an auto-reply with a ticket number.
#179 [08:37] <Drocanous> yea i did
#180 [08:37] <Capfan67> Drocanous, So, you did get the auto reply?
#181 [08:37] <Drocanous> but i mean like, to contact me to tell me the situation n stuff
#182 [08:37] <Drocanous> yea i do
#183 [08:37] <Capfan67> Drocanous, When did you submit your ticket request?
#184 [08:37] <Drocanous> like 2 minutes ago
#185 [08:37] <Drocanous> maybe 10
#186 [08:38] <Capfan67> Drocanous, Ok. =) Mojang is about 24 days behind right now. You can watch this page: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#187 [08:39] <Capfan67> Drocanous, When the page passes the date you submitted, you should expect a response.
#188 [08:39] <Drocanous> hm alright
#189 [08:39] <Drocanous> thank you
#190 [08:39] <Capfan67> Drocanous, Best of luck with the recovery.
#191 [08:42] * wesley [webchat@f61069.upc-f.chello.nl] has joined #minecrafthelp
#192 [08:43] <wesley> hey when i start my mc up it chrashes
#193 [08:43] <wesley> The game crashed whilst initializing game
#194 [08:43] <wesley> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL this is what is says
#195 [08:43] <Capfan67> Hi wesley
#196 [08:43] <wesley> hey
#197 [08:43] <Capfan67> wesley, GLFW errors are usually drivers or hardware. Let's look at what you've got:
#198 [08:44] <Capfan67> ??> wesley win/dxdiag
#199 [08:44] <Absol> wesley: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#200 [08:46] <wesley> i did it
#201 [08:47] <Capfan67> wesley, As the instructions say, paste to the website, click "Paste!" then give us the URL of the resulting page.
#202 [08:47] <wesley> https://paste.ubuntu.com/p/TNnPHV3sg8/
#203 [08:47] <wesley> this right?
#204 [08:47] <Capfan67> wesley, Stand by..
#205 [08:47] <wesley> ok:D
#206 [08:49] <Capfan67> wesley, It appears you have both Integrated and dedicated graphics. Have you tried disabling your integrated graphics in your bios, so that games use your GTX 1060?
#207 [08:49] <wesley> nope
#208 [08:49] <wesley> im kinda new to the pc :?
#209 [08:50] <Capfan67> wesley, *nods* Your GTX 1060 has a 2017 driver, which we can update as a test. But I strongly suspect windows is directing the game to us your integrated graphics instead.
#210 [08:50] <wesley> ok
#211 [08:50] <Capfan67> wesley, Unless you have a specific use reason to use your integrated graphics, I'd recommend turnning it off in the bios, then testing again.
#212 [08:50] <wesley> ok so turn of integrated ghrapics
#213 [08:51] <Capfan67> wesley, In the Bios, yes.
#214 [08:51] <wesley> ill will thank you!
#215 [08:51] * wesley [webchat@f61069.upc-f.chello.nl] has quit. (Quit: webchat.esper.net)
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#217 [09:42] * Max9 [webchat@BSN-143-80-198.dynamic.siol.net] has joined #minecrafthelp
#218 [09:42] <Max9> Hello i have a problem with my mouse cursor, everytime i try to move in game my cursor keeps moving to the middle of the screen and i really dont know how to fix it its not my mouse or my mousepad my mouse just keeps jumping in the middle of the screen for some reason and beacuse of that i cant move in game really well.
#219 [09:43] <Galaxy_2Alex> Max9, What operating system are you using?
#220 [09:43] <Max9> Windows 10
#221 [09:43] <Galaxy_2Alex> Max9, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#222 [09:43] <Galaxy_2Alex> ??> Max9 tools/hjt
#223 [09:43] <Absol> Max9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#224 [09:43] <Absol> Max9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#225 [09:43] <Max9> do i need my minecraft to be open
#226 [09:44] <Galaxy_2Alex> Max9, No
#227 [09:46] <Max9> https://paste.ubuntu.com/p/5ntQc6Ms6W/
#228 [09:48] * scarlet_flandre [webchat@116.45.4.30] has joined #minecrafthelp
#229 [09:48] <scarlet_flandre> hello ?
#230 [09:48] <Galaxy_2Alex> scarlet_flandre, Hello
#231 [09:48] <scarlet_flandre> I sent you an inquiry, how long will it usually take? I do not seem to have much mail.
#232 [09:48] <Galaxy_2Alex> Max9, The issue is probably caused by Razer Synapse.
#233 [09:48] <Galaxy_2Alex> scarlet_flandre, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#234 [09:49] <Max9> Galaxy_2Alex i will try closing it and playing and i will see if the problem still occurs
#235 [09:49] <Galaxy_2Alex> Max9, Also Razer Cortex.
#236 [09:49] <Max9> yeah i closed all razer programs
#237 [09:50] * scarlet_flandre [webchat@116.45.4.30] has quit. (Client Quit)
#238 [09:51] <Max9> it doesnt work the cursor keeps jumping in the middle of the screen
#239 [09:51] <Galaxy_2Alex> Max9, Are you using any mods?
#240 [09:51] <Max9> yeah i used forge but i tried with normal version but it does the same thing
#241 [09:52] <Galaxy_2Alex> Max9, You may need to uninstall the Razer programs - they sometimes still cause issues with Minecraft even when they aren't running - Razer doesn't seem to be interested in fixing those unfortunately.
#242 [09:52] <Max9> okay ill try
#243 [09:56] * n_lembro [webchat@217-204-233-170.ejmnet.com.br] has joined #minecrafthelp
#244 [09:56] <n_lembro> Hello
#245 [09:56] <n_lembro> ???
#246 [09:56] <Galaxy_2Alex> n_lembro, Hello
#247 [09:57] <n_lembro> my account has been hacked I can not even remember
#248 [09:57] <Galaxy_2Alex> ??> n_lembro account/hacked
#249 [09:58] <Absol> n_lembro: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#250 [09:58] <n_lembro> I do not remember her nickname.
#251 [09:58] <Absol> n_lembro: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#252 [09:58] <n_lembro> I do not remember her nickname.
#253 [09:58] <n_lembro> ID do pedido: #3f7fca5c5566485d9f7b5cd7027407c4
#254 [09:58] <n_lembro> ID da transação: braintree:4j08jytn
#255 [09:58] <Galaxy_2Alex> oh dear
#256 [09:59] <Galaxy_2Alex> n_lembro, Please never share this again in a public chat. Please use that code and contact Mojang.
#257 [09:59] <Galaxy_2Alex> ??> n_lembro mojang/email
#258 [09:59] <Absol> n_lembro: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#259 [09:59] <Absol> n_lembro: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#260 [10:00] <n_lembro> I do not have access to my email anymore
#261 [10:00] <Max9> it didn't fix it
#262 [10:00] <Galaxy_2Alex> n_lembro, Just make sure your contact email address is one that you do have access to.
#263 [10:01] <n_lembro> I do not have more access
#264 [10:01] <Galaxy_2Alex> n_lembro, Contact Mojang please as soon as possible: https://help.mojang.com/customer/portal/emails/new
#265 [10:01] <Galaxy_2Alex> n_lembro, Give them as many details as possible
#266 [10:01] <n_lembro> I want access to this josemessias45678@gmail.com
#267 [10:02] <Galaxy_2Alex> n_lembro, Please do not put any more personal details into this public chat!
#268 [10:02] <Galaxy_2Alex> n_lembro, Instead, contact Mojang here please: https://help.mojang.com/customer/portal/emails/new
#269 [10:03] * n_lembro [webchat@217-204-233-170.ejmnet.com.br] has quit. (Quit: webchat.esper.net)
#270 [10:04] <Max9> what should i do to fix it
#271 [10:04] <Galaxy_2Alex> ??> Max9 win/dxdiag
#272 [10:04] <Absol> Max9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#273 [10:08] <Max9> https://paste.ubuntu.com/p/wq4chGJK5P/
#274 [10:09] <Galaxy_2Alex> Max9, Let's try the driver in that case: https://www.nvidia.com/Download/driverResults.aspx/143233/en-us
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#276 [10:20] * Laura [webchat@d54C20E02.access.telenet.be] has joined #minecrafthelp
#277 [10:22] <Laura> https://paste.gg/p/anonymous/782ad544b0674ee4b9e3e8443088238b
#278 [10:23] <Galaxy_2Alex> ??> Laura av/adwcleaner
#279 [10:23] <Absol> Laura: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#280 [10:23] <Absol> Laura: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#281 [10:24] <Laura> Will this delete all files from my computer? Or just fix the broken ones?
#282 [10:25] <Galaxy_2Alex> Laura, Just the ones that are causing issues.
#283 [10:25] <Laura> Alright, on it.
#284 [10:28] <Laura> You need the log file?
#285 [10:28] <Galaxy_2Alex> Laura, No, just check if the game works now.
#286 [10:29] <Capfan67> I'm a little surprised it didn't require a reboot.
#287 [10:29] <Laura> No, doesn't work.
#288 [10:30] <urielsalis> It does ask for a rebbot
#289 [10:30] <urielsalis> reboot
#290 [10:30] <Laura> It detected 1 file and repaired it but it didn't had anything to do with Minecraft.
#291 [10:30] <Laura> I did restart.
#292 [10:31] <Capfan67> Laura, Ah, I assumed you were working on the same machine that you're chatting on.
#293 [10:31] <Laura> No, haha my computer is doing just fine with the game. My friends isn't.
#294 [10:32] <urielsalis> Laura, can you tell your friend to join then? its easier to help when its not via a proxy
#295 [10:32] <Laura> Will do.
#296 [10:32] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#297 [10:33] <Temra> hi
#298 [10:33] <urielsalis> hi Temra
#299 [10:33] <Temra> i kinda need the list of what things to remove again, sorry
#300 [10:33] <Capfan67> Laura, "-805306369
#301 [10:33] <Capfan67> " is usually bundleware, thus the jump to ADWCleaner. The other possible cause is Corrupted Assets. Try renaming the .minecraft folder (to something like .minecraft.old) and try again.
#302 [10:34] <Laura> How do I get him in this chat? He is on the website but I'm not familiar with it so...
#303 [10:34] * tibi [webchat@d54c20e02.access.telenet.be] has joined #minecrafthelp
#304 [10:34] <urielsalis> Laura, I assume he is tibi?
#305 [10:34] <Capfan67> Laura, https://minecraftirc.net/minecrafthelp/landing/
#306 [10:34] <tibi> yes
#307 [10:34] <urielsalis> ??> tibi win/reinst
#308 [10:34] <Absol> tibi: You may need to reinstall the locally installed files that Minecraft puts into place.
#309 [10:35] <Absol> tibi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#310 [10:36] <tibi> ok lets try
#311 [10:37] <Temra> who ever helped me yesterday, can you please give me the list of what things to remove again, thanks.
#312 [10:38] <Capfan67> Temra, Ah, turns out that was me. Paste from yesterday: " Temra, ...so, on the list of things that could interrupt your network connections: Mcafee Firewall, Intel Security, Hamachi & Avast SecureLine"
#313 [10:38] <Temra> thank you Capfan67
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#320 [10:45] <tibi> Thank you!! it works for me noiw
#321 [10:45] <Laura> Seems to work just fine now! Thank you so much, I don't know why we didn't stumble across this chat earlier. Have been trying to fix this for a year now.
#322 [10:47] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#323 [10:47] <Temra> it didnt work
#324 [10:47] <Temra> I removed everything you told me to remove
#325 [10:50] <Temra> should i give you another hjt log
#326 [10:50] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#327 [10:51] * Laura [webchat@d54C20E02.access.telenet.be] has quit. (Quit: webchat.esper.net)
#328 [10:52] <Temra> capfan67 should i give you another hjt log?
#329 [10:53] <Greymagic27> Temra, Yes please, that would be very helpful. I couldn't give you the rest of the steps for you to follow yesterday as I had to log off
#330 [10:53] <Temra> https://paste.ubuntu.com/p/qpmSp5tPvS/
#331 [10:54] <Greymagic27> ??> Temra av/avg
#332 [10:54] <Absol> Temra: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#333 [10:54] <Absol> Temra: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#334 [10:54] <Greymagic27> Temra, I can also still see some mcafee programs on your running processes list, can you run the uninstall tool again?
#335 [10:54] <Greymagic27> ??> Temra av/mcafee/uninstall
#336 [10:54] <Absol> Temra: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#337 [10:57] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#338 [10:58] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#339 [10:58] <Temra> I already removed mcafee
#340 [10:58] <Greymagic27> Temra, The webadvisor is still showing up on your log. Just to be sure it's all gone run the uninstall tool again :)
#341 [11:00] * mustafa [webchat@185.106.30.249] has joined #minecrafthelp
#342 [11:00] <mustafa> hosjsio;qu,ao-0s8ouyioyxkmd
#343 [11:00] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has quit. (Client Quit)
#344 [11:00] <Greymagic27> mustafa, Hey. How can we help?
#345 [11:01] <mustafa> بدي العب معكو
#346 [11:01] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has joined #minecrafthelp
#347 [11:01] <mustafa> 12345678
#348 [11:01] <Temra> ok so i removed the mcafee thing
#349 [11:02] <Greymagic27> Temra, Alright. See if you can connect now
#350 [11:02] * mustafa [webchat@185.106.30.249] has quit. (Client Quit)
#351 [11:03] <Temra> i still cant
#352 [11:03] <Greymagic27> Temra, Is it a public server your playing on or your own?
#353 [11:03] <Temra> its any server
#354 [11:03] <Temra> that i try to join
#355 [11:03] <Greymagic27> Temra, Have you tried disabling your firewall temporarily to see if that solves the issue?
#356 [11:03] <Temra> yeah
#357 [11:03] <Temra> and it didnt workd
#358 [11:05] <Temra> i can give another hjt log
#359 [11:06] <Temra> https://paste.ubuntu.com/p/fjVQnQCwrZ/
#360 [11:25] <Temra> hello?
#361 [11:30] <Temra> .
#362 [11:33] <Temra> capfan
#363 [11:35] * Rudi_Rammler [webchat@dslb-088-065-015-001.088.065.pools.vodafone-ip.de] has joined #minecrafthelp
#364 [11:35] <Temra> please help
#365 [11:35] * AmitGG [webchat@176-231-198-244.orange.net.il] has joined #minecrafthelp
#366 [11:35] <AmitGG> Hello?
#367 [11:36] <Rudi_Rammler> Hello, my Account was hacked quiet a while ago and the Hacker changed the EMail and password, is there any chance to get back my account ?
#368 [11:36] <Temra> .
#369 [11:37] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#370 [11:38] <AmitGG> Ok so, I logged out of minecraft and when I tried to log in again I couldn't log in. I reinstalled the app changed password and even changed email to confirm if that's the password is wrong. I waited around 24+ hours and still can't log in, what can I do?
#371 [11:38] * Rudi_Rammler [webchat@dslb-088-065-015-001.088.065.pools.vodafone-ip.de] has quit. (Client Quit)
#372 [11:40] <Temra> capfan67 please help
#373 [11:42] * Nomadkg81 [Mibbit@ip1f10fba0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#374 [11:42] * Absol kicked Nomadkg81 from #minecrafthelp (Reason: omadkg81 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#375 [11:42] * noamdkg [webchat@ip1f10fba0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#376 [11:43] <noamdkg> hi can i play on servers from an buddy with the win 10 ver of the game
#377 [11:43] * AmitGG [webchat@176-231-198-244.orange.net.il] has quit. (Quit: webchat.esper.net)
#378 [11:48] * noamdkg [webchat@ip1f10fba0.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
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#381 [12:06] <Capfan67> Temra, Sorry. I'm in conference calls most of the day today, so I won't be in the support channel much. Hopefully someone else can move things forward. I can't direct the effort, but you might check your router settings and/or disable your router firewall to see if that's the issue.
#382 [12:12] * JP [webchat@c-73-4-14-110.hsd1.ct.comcast.net] has joined #minecrafthelp
#383 [12:13] <JP> Forgot my email liked to account
#384 [12:13] <Greymagic27> ??> JP account/forgot-email
#385 [12:13] <Absol> JP: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#386 [12:14] <Greymagic27> Temra, Hey. I don't know how to help you further, hopefully a senior helper will login soon :)
#387 [12:15] <JP> I tried the ones I can remember but it was from so long ago I only remember my username
#388 [12:15] <Greymagic27> ??> JP account/send-email
#389 [12:15] <Absol> JP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#390 [12:15] <Absol> JP: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#391 [12:19] <JP> hello
#392 [12:19] <JP> I have an old minecraft premium account but I forgot the email too it
#393 [12:20] <JP> How do I recover if I only remember username/password
#394 [12:20] <Greymagic27> JP, Contact mojang using the form above. Give them all the information you can
#395 [12:21] * JP [webchat@c-73-4-14-110.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#396 [12:28] * False [webchat@165.155.128.154] has joined #minecrafthelp
#397 [12:28] <False> hello
#398 [12:28] <Greymagic27> False, Hey, how can we help?
#399 [12:29] <False> I had this minecraft account since 2015 and i tried to login just now and it wouldnt let me
#400 [12:29] * Temra [webchat@cpe-66-24-175-46.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#401 [12:29] <Greymagic27> False, Does it produce any message when you try to login?
#402 [12:30] <False> let me see again
#403 [12:30] <False> i login and then it says i dont have minecraft
#404 [12:31] <Greymagic27> False, Can you login to https://mojang.com/ ?
#405 [12:32] <False> yeah i just logged in
#406 [12:33] <Greymagic27> False, Can you login to the launcher? Or does it not allow you?
#407 [12:33] <False> it says i have to buy minecraft so idk
#408 [12:34] <Greymagic27> False, What's the exact message it gives you?
#409 [12:35] <False> "time to by"
#410 [12:35] * drankidot [webchat@83.226.44.14] has joined #minecrafthelp
#411 [12:35] <False> *Buy
#412 [12:35] <Greymagic27> Are you sure you've logged in using the correct details?
#413 [12:35] <False> yeah it lets me login but it doesnt let me download minecraft
#414 [12:36] <drankidot> hey I just bought the game but i can't log in.
#415 [12:36] <Greymagic27> When you login on mojang.com, does it say you have the game? False
#416 [12:36] <Greymagic27> drankidot, Hey, does it give you any message?
#417 [12:36] <False> ggggggggggggggggggggggggggg
#418 [12:36] * False [webchat@165.155.128.154] has quit. (Quit: webchat.esper.net)
#419 [12:37] * Hey [webchat@216-197-221-208.north.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#420 [12:37] <drankidot> yes that my password or username is wrong
#421 [12:37] <drankidot> but it isn't
#422 [12:38] <drankidot> I also can't login on mojang
#423 [12:38] <Greymagic27> ??> drankidot account/send-email
#424 [12:38] <Absol> drankidot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#425 [12:38] <Absol> drankidot: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#426 [12:38] <Galaxy_2Alex> ehh
#427 [12:38] <Galaxy_2Alex> drankidot, Let's try something else first. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#428 [12:38] <Galaxy_2Alex> ??> drankidot tools/hjt
#429 [12:38] <Absol> drankidot: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#430 [12:38] <Absol> drankidot: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#431 [12:39] <drankidot> ok
#432 [12:45] <drankidot> What should I do?
#433 [12:45] <Greymagic27> drankidot, Which bit are you stuck on?
#434 [12:46] <Galaxy_2Alex> drankidot, Give us the link to the paste.
#435 [12:46] <drankidot> Don't understand HiJackThis
#436 [12:46] <drankidot> I'm not a smart man
#437 [12:47] <Galaxy_2Alex> drankidot, Which part are you stuck on?
#438 [12:48] <drankidot> What link?
#439 [12:48] <Galaxy_2Alex> drankidot, After you submitted your paste to Ubuntu Pastebin, you'll be taken to a new page with the paste on it.
#440 [12:48] <Galaxy_2Alex> drankidot, Make sure that, when submitting the paste, the "Poster" field is filled out.
#441 [12:50] <drankidot> Aha wait.
#442 [12:55] <drankidot> nope don't know how to do this! LOL
#443 [12:56] <Galaxy_2Alex> drankidot, Are you on paste.ubuntu.com right now, with the HJT log in the box?
#444 [12:56] <Galaxy_2Alex> drankidot, Maybe try using a different pasting website, like pastebin.com
#445 [12:57] <drankidot> But what should I do in HJT? :)
#446 [12:58] <Galaxy_2Alex> drankidot, Run it as Aministrator, then choose "I Accept". Then click the "Do a system scan and save a log file" button.
#447 [12:58] <Galaxy_2Alex> drankidot, That will open a Window with text in it, put that text on a pasting website, and give us the link to the resulting website.
#448 [13:00] * Lovre [webchat@cm-2014.cable.globalnet.hr] has joined #minecrafthelp
#449 [13:01] * Lovre [webchat@cm-2014.cable.globalnet.hr] has quit. (Client Quit)
#450 [13:08] <drankidot> Sorry don't understand this will try another way. Thanks anyways
#451 [13:09] <Galaxy_2Alex> urgh
#452 [13:10] * Osiris [webchat@c-73-6-13-214.hsd1.tx.comcast.net] has joined #minecrafthelp
#453 [13:10] <Osiris> i need help recovering the password to my old account
#454 [13:11] <Galaxy_2Alex> Osiris, Have you tried resetting your password? If so, what happens when you try?
#455 [13:11] <Osiris> i dont have access to the old email
#456 [13:12] <Galaxy_2Alex> Osiris, No way of getting access back?
#457 [13:12] <Osiris> nope
#458 [13:12] <Galaxy_2Alex> Osiris, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#459 [13:12] <Osiris> dont know the password to the email\
#460 [13:12] <Galaxy_2Alex> ??> Osiris account/trans-id
#461 [13:12] <Absol> Osiris: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#462 [13:12] <Galaxy_2Alex> ??> Osiris account/send-email
#463 [13:12] <Absol> Osiris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#464 [13:12] <Absol> Osiris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#465 [13:12] <Osiris> i sent an emai
#466 [13:12] <Osiris> eamil
#467 [13:12] <Osiris> and i dont have a transaction id
#468 [13:13] <Osiris> it was a gift card from 2012
#469 [13:13] <Galaxy_2Alex> Osiris, The code on the gift card is the tranasction ID.
#470 [13:13] <Osiris> i dont have a gift card from 7 years ago
#471 [13:14] <Galaxy_2Alex> Osiris, Contact them nonetheless, give them as many details as possible, like previous username, the old email address and whatever else you can remember of your account, like birth date.
#472 [13:14] <Osiris> should i send another ticket then? i already sent one without all that stuff
#473 [13:14] <Galaxy_2Alex> Osiris, Just wait for them to answer in that case, they will probably ask for those things.
#474 [13:15] <Osiris> it's been days
#475 [13:16] <Osiris> 5 days since i sent a ticket
#476 [13:16] <Osiris> still no response
#477 [13:16] <Galaxy_2Alex> Osiris, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support request is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#478 [13:18] * Osiris [webchat@c-73-6-13-214.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#479 [13:20] * RedCRAFT08 [webchat@194-223-27-72.tpgi.com.au] has joined #minecrafthelp
#480 [13:20] <RedCRAFT08> Hello
#481 [13:20] <Galaxy_2Alex> RedCRAFT08, Hello
#482 [13:21] <RedCRAFT08> I have put in a support ticket for my account back in 2013 i bought and would like to know when someone will answer the gmail
#483 [13:21] <Galaxy_2Alex> RedCRAFT08, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support request is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#484 [13:22] <RedCRAFT08> If u don't get what im saying i bought this account back in 2013 bro
#485 [13:22] <RedCRAFT08> and havnt had access since 2015
#486 [13:22] <RedCRAFT08> that isn't good customer service if i heard
#487 [13:23] <RedCRAFT08> i have put in ticket support tried speaking to different customer supports and no one is able to help
#488 [13:23] <RedCRAFT08> what is this support
#489 [13:23] <RedCRAFT08> You work for microsoft right
#490 [13:24] <Galaxy_2Alex> RedCRAFT08, This is Minecraft Tech Support, which is run by volunteers.
#491 [13:24] <Capfan67> No argument here. We're volunteers who work on technical client issues. If I had any influence, I'd certainly improve Mojang support response time.
#492 [13:24] <Galaxy_2Alex> RedCRAFT08, Like I said, unfortunately, there is currently a shortage of staff and unexpected sicknesses.
#493 [13:25] <RedCRAFT08> well i need my account
#494 [13:25] * arcane [webchat@host-72-174-166-248.lvt-mt.client.bresnan.net] has joined #minecrafthelp
#495 [13:25] <RedCRAFT08> im not going to buy a new one when i have links to show i have bought it
#496 [13:25] <Galaxy_2Alex> RedCRAFT08, They will answer your ticket as soon as they can.
#497 [13:25] <Galaxy_2Alex> RedCRAFT08, Until then, you unfortunately have to wait.
#498 [13:25] <RedCRAFT08> which is when another 3 years
#499 [13:26] <RedCRAFT08> so i bought the game back in 2013 and now it's 2019
#500 [13:26] <Galaxy_2Alex> RedCRAFT08, They are currently working on cases received on February 20th.
#501 [13:26] <RedCRAFT08> 6 years ago bro
#502 [13:27] <Galaxy_2Alex> RedCRAFT08, And they have never replied on your first support request?
#503 [13:27] <RedCRAFT08> well im sure mine is more important then most others? wouldn't you think
#504 [13:27] <RedCRAFT08> nope
#505 [13:27] <RedCRAFT08> never replied
#506 [13:27] <RedCRAFT08> i even tweeted them
#507 [13:27] <RedCRAFT08> nothing
#508 [13:27] <arcane> hey, im having issues connecting to multuplayer servers, getting the error message io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out:no further information
#509 [13:27] <Galaxy_2Alex> RedCRAFT08, Please contact them again using a different email account please. They probably did reply, but you may never have received the reply.
#510 [13:27] <arcane> is this a known issue?
#511 [13:28] <Galaxy_2Alex> arcane, Does this happen on all servers, or just some? Please try at least three or four servers.
#512 [13:28] <arcane> I've only tried two, but I'll try some more and get back to you
#513 [13:29] <RedCRAFT08> My i ask something galaxy
#514 [13:29] <Galaxy_2Alex> RedCRAFT08, The only way to receive account support is via the email support page.
#515 [13:29] <Galaxy_2Alex> RedCRAFT08, Yes?
#516 [13:29] <RedCRAFT08> i know you don't work for them but why do you think my account isn't linked
#517 [13:29] <Galaxy_2Alex> RedCRAFT08, linked where?
#518 [13:30] <RedCRAFT08> cause when i trie to merge it and it's its been merged
#519 [13:30] <RedCRAFT08> i'm better off buying it again
#520 [13:30] <RedCRAFT08> but then thats a waste of money
#521 [13:30] <Galaxy_2Alex> RedCRAFT08, Merged? Are you refering to Migration (logging in with email instad of Username)?
#522 [13:31] <RedCRAFT08> i do log in with it
#523 [13:31] * crust [webchat@ool-457871c4.dyn.optonline.net] has joined #minecrafthelp
#524 [13:31] <RedCRAFT08> it says i can only play demo
#525 [13:31] <arcane> i just snagged some random server IPs and two of the three worked, so of the 6 on my list, my personal server, a smaller server i play often, one random server arent connecting, while 3 larger servers are apparently working just fine. If its something that has to be fixed server side I'd like to know what i need to do
#526 [13:32] <Galaxy_2Alex> RedCRAFT08, That potentially means that the wrong login data is used. What is the account username?
#527 [13:33] <RedCRAFT08> arcane best thing is speak to ur server host
#528 [13:33] <RedCRAFT08> RedCRAFT08
#529 [13:33] <arcane> RedCRAFT08 I host my server myself
#530 [13:33] <Galaxy_2Alex> arcane, It's probably caused by some of the mods running on that server.
#531 [13:33] <crust> Hello can anyone help with my game crashing every time i try and load up a world in single player or trying to join a server
#532 [13:33] <crust> ?
#533 [13:33] <Galaxy_2Alex> crust, Does it give you any kind of crash message? If so, please copy it into this chat room or, if it's quite a lot of lines, please put it onto a pasting website like http://paste.ubuntu.com/ and give us the link to the resulting paste.
#534 [13:33] <arcane> its an unmodded server, which is my confusion
#535 [13:33] <Galaxy_2Alex> arcane, Have you tried temporarily disabling the firewall?
#536 [13:34] <RedCRAFT08> it's not the wrong log in details Galaxy_2Alex
#537 [13:34] <arcane> i havent, how would i go about doing that?
#538 [13:34] <Galaxy_2Alex> RedCRAFT08, https://namemc.com/search?q=RedCRAFT08
#539 [13:34] <Galaxy_2Alex> RedCRAFT08, are either of those accounts yours?
#540 [13:34] <Galaxy_2Alex> arcane, Windows Defender
#541 [13:34] <crust> it gives no message it just crashes
#542 [13:34] <Galaxy_2Alex> ??> crust launcher/log
#543 [13:34] <Absol> crust: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#544 [13:35] <Galaxy_2Alex> crust, Please copy the log after the game has crashed
#545 [13:35] <arcane> alright, thanks for the help, I'll try that and see how it works
#546 [13:35] <RedCRAFT08> the account only had RedCRAFT08 as it's first username
#547 [13:36] <RedCRAFT08> but BNCPrison is also a username i have used for a different account
#548 [13:37] <RedCRAFT08> the thing is when i log into my mojang account it says i have to buy minecraft again
#549 [13:37] <RedCRAFT08> when i have full receipt of me buying minecraft
#550 [13:37] <Capfan67> RedCRAFT08, Based on what you've said, it appears your account was stolen on 4/11/2015, likely moved to another email address (which is why your account tells you it has no license.)
#551 [13:38] <Capfan67> RedCRAFT08, Only Mojang will be able to sort that out for you.
#552 [13:38] <RedCRAFT08> well thats fucked
#553 [13:38] <Absol> RedCRAFT08: Please keep it civil
#554 [13:38] <Galaxy_2Alex> RedCRAFT08, Like I said, you will have to contact Mojang with the full receipt, preferably from a different email provider than the one you have been using so far.
#555 [13:38] <RedCRAFT08> why
#556 [13:39] <RedCRAFT08> i bought it on that one
#557 [13:39] <Capfan67> RedCRAFT08, Submit a support ticket. You should get an immediate automated response with a ticket number. If this works, you're set. If you don't get it, your email is the issue and thus why you would use an alternate email to commulnicate.
#558 [13:40] <Galaxy_2Alex> RedCRAFT08, The email account may have been marked as Spam in their system, which usually happens if the login data is entered anywhere else other than Mojang's websites or the launcher.
#559 [13:40] <RedCRAFT08> this is the email
#560 [13:40] * arcane [webchat@host-72-174-166-248.lvt-mt.client.bresnan.net] has quit. (Quit: webchat.esper.net)
#561 [13:41] <RedCRAFT08> https://paste.gg/p/anonymous/d63a09f05b1b45c6a8ca9120c11c4721
#562 [13:42] <RedCRAFT08> well it did that to my other email address this one didnt
#563 [13:43] <Galaxy_2Alex> RedCRAFT08, Alright, you will now have to wait for them to answer. I do apologise on behalf of Mojang for the long reply times at the moment.]
#564 [13:43] * crust [webchat@ool-457871c4.dyn.optonline.net] has joined #minecrafthelp
#565 [13:43] <RedCRAFT08> well u think that it would come to the top of the list
#566 [13:44] <RedCRAFT08> as it means someone has hacked my account
#567 [13:44] <RedCRAFT08> and no one told me via email
#568 [13:44] <Galaxy_2Alex> RedCRAFT08, Mojang works through the emails as they come in.
#569 [13:45] <RedCRAFT08> well u know how long it will take cause i cant use my friends account for https://www.minecraft.net/en-us/store/
#570 [13:45] <RedCRAFT08> as he doesnt remember his log security questions
#571 [13:46] <Galaxy_2Alex> RedCRAFT08, I'd guess probably around three weeks right now, it may be less.
#572 [13:46] <Galaxy_2Alex> RedCRAFT08, As for resetting security questions, please refer to this page: https://help.mojang.com/customer/en/portal/articles/2598286-resetting-security-questions?b_id=5408
#573 [13:46] * RedCRAFT08 [webchat@194-223-27-72.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#574 [13:47] * TygraHF_ [webchat@74.red-88-8-158.dynamicip.rima-tde.net] has joined #minecrafthelp
#575 [13:47] <TygraHF_> Hi
#576 [13:47] <TygraHF_> someone?
#577 [13:47] <Galaxy_2Alex> TygraHF_, Hello
#578 [13:48] <TygraHF_> So I don't remember my acc email
#579 [13:48] <TygraHF_> Galaxy_2Alex
#580 [13:48] <Galaxy_2Alex> TygraHF_, Absolutely no way of remembering?
#581 [13:48] * RedCRAFT08 [webchat@59.6.168.202.static.comindico.com.au] has joined #minecrafthelp
#582 [13:48] <TygraHF_> nop
#583 [13:48] <RedCRAFT08> Sorry lagged out
#584 [13:49] <RedCRAFT08> I think i should just buy it again at this point
#585 [13:49] <Galaxy_2Alex> TygraHF_, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#586 [13:49] <Galaxy_2Alex> ??> TygraHF_ account/trans-id
#587 [13:49] <Absol> TygraHF_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#588 [13:49] <Galaxy_2Alex> ??> TygraHF_ account/send-email
#589 [13:49] <Absol> TygraHF_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#590 [13:49] <Absol> TygraHF_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#591 [13:50] <RedCRAFT08> Galaxy_2Alex do u think it's easier to buy minecraft again or wait
#592 [13:50] <Galaxy_2Alex> RedCRAFT08, Cheaper is to wait, quicker is to buy again.
#593 [13:51] <Galaxy_2Alex> ...sorry, that is quite obvious. It's your choice in the end.
#594 [13:51] <RedCRAFT08> well i want to do the minecraft store stuff
#595 [13:51] <RedCRAFT08> well if i do buy it do u think they would refund me
#596 [13:51] <RedCRAFT08> once they get around to it
#597 [13:53] <Galaxy_2Alex> RedCRAFT08, Maybe, but it would not be eligible for a refund - they may only do it as a good gesture.
#598 [13:53] <RedCRAFT08> well i will wait
#599 [13:54] <RedCRAFT08> i hope they get to mine soon
#600 [13:54] <RedCRAFT08> as it's weird they didnt send me a email when i got hacked
#601 [13:56] <Capfan67> RedCRAFT08, Do you use a unique password on every single site? If not, do you show up when you search for your email on this site: https://haveibeenpwned.com/
#602 [13:57] <Galaxy_2Alex> RedCRAFT08, Hacked is the wrong term, someone guessed your password and took over the account.
#603 [13:59] * TygraHF_ [webchat@74.red-88-8-158.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#604 [13:59] <RedCRAFT08> well thats not right when i had my account on minecraft and mojang
#605 [13:59] <RedCRAFT08> so they would of had to guess for both
#606 [14:16] * Lezale [webchat@31-151-180-152.dynamic.upc.nl] has joined #minecrafthelp
#607 [14:17] * arcane [webchat@host-72-174-166-248.lvt-mt.client.bresnan.net] has joined #minecrafthelp
#608 [14:17] * Lezale [webchat@31-151-180-152.dynamic.upc.nl] has quit. (Client Quit)
#609 [14:19] * Chris24k01 [webchat@d40a8b53.rev.stofanet.dk] has joined #minecrafthelp
#610 [14:20] <Chris24k01> Hello. My own server I just bought is instantly crashing after i tried to put on a few plugins, and I don't know why. Can you help me?
#611 [14:20] <mattym> ??> Chris24k01 mods
#612 [14:20] <Absol> Chris24k01: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#613 [14:20] <Absol> Chris24k01: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#614 [14:20] <mattym> Chris24k01, And more specifically in your case, contact your hosting provider.
#615 [14:21] <Chris24k01> It's giving me "SourceFile:509" in the crash rapport. Is that something you know about?
#616 [14:22] <mattym> Chris24k01, Please read what was written to you.
#617 [14:22] <Chris24k01> Sorry. I'm just trying to get help anywhere I can
#618 [14:38] <arcane> hey, idk if anyone here remembers my issue, but i got it handled. it was just a network problem caused by my firewall, had to allow the JavaSEbinary on private networks
#619 [14:39] <arcane> the reason it had been working before was because it was already allowed on public networks, and i hadnt tried connecting from my home network until now
#620 [14:40] <arcane> amazingly complicated error code for a very simple problem, thanks for the help
#621 [14:48] * ReRoro [webchat@107.red-83-33-121.dynamicip.rima-tde.net] has joined #minecrafthelp
#622 [15:00] * gravy [webchat@mta-173-94-46-41.triad.rr.com] has joined #minecrafthelp
#623 [15:00] <gravy> my game crashes on the loading screen
#624 [15:00] <Greymagic27> gravy, Let's get a look at your crash log:
#625 [15:00] <Greymagic27> ??> gravy launcher/log
#626 [15:00] <Absol> gravy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#627 [15:04] <gravy> https://paste.ubuntu.com/p/Jr32w985gF/
#628 [15:04] <Greymagic27> gravy, I see your running a snapshot, we only support the latest release (1.13.2) does the crash happen on that version?
#629 [15:05] <gravy> yes
#630 [15:05] <Greymagic27> Could you send a report when playing 1.13.2?
#631 [15:05] <gravy> ok just a minute
#632 [15:06] * gravy [webchat@mta-173-94-46-41.triad.rr.com] has quit. (Quit: webchat.esper.net)
#633 [15:07] * Gravy [webchat@mta-173-94-46-41.triad.rr.com] has joined #minecrafthelp
#634 [15:07] <Gravy> game crash on loading
#635 [15:08] <Gravy> on loading screen
#636 [15:08] <Greymagic27> Gravy, Does it say 'java se not responding'?
#637 [15:08] <Gravy> yes
#638 [15:09] * Adam [webchat@83.220.218.79] has joined #minecrafthelp
#639 [15:09] <Greymagic27> ??> Gravy tools/hjt
#640 [15:09] * Adam [webchat@83.220.218.79] has quit. (Client Quit)
#641 [15:09] <Absol> Gravy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#642 [15:09] <Absol> Gravy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#643 [15:09] <Greymagic27> This tool will list the running processes on your computer so we can find the offending ones. It's perfectly safe, open source and trustworthy
#644 [15:10] <Gravy> it says Minecraft 1.13.2(not responding)
#645 [15:10] <Greymagic27> Gravy, Follow the steps absol send above for 'hijackthis'
#646 [15:11] <Galaxy_2Alex> ??< win/hosts/edit
#647 [15:12] * isao [webchat@cpc133160-chap10-2-0-cust593.know.cable.virginm.net] has joined #minecrafthelp
#648 [15:12] <Galaxy_2Alex> Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#649 [15:12] <Galaxy_2Alex> ...my bad, please ignore this
#650 [15:12] <Greymagic27> Haha np
#651 [15:12] <isao> i have been waiting 23 days for an email back from mojang support i am starting to wonder if i ever will get one back
#652 [15:13] <isao> is this normal to wait 23 days
#653 [15:13] <Gravy> https://paste.ubuntu.com/p/MhDDhHXYzM/
#654 [15:13] <Galaxy_2Alex> isao, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support request is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#655 [15:13] <Greymagic27> ??> Gravy av/adwcleaner
#656 [15:13] <Absol> Gravy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#657 [15:13] <Absol> Gravy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#658 [15:13] <isao> oh ok ty for help
#659 [15:13] * isao [webchat@cpc133160-chap10-2-0-cust593.know.cable.virginm.net] has quit. (Client Quit)
#660 [15:14] * Gravy [webchat@mta-173-94-46-41.triad.rr.com] has quit. (Quit: webchat.esper.net)
#661 [15:16] * DaniLindholm [webchat@14.pool90-69-40.dynamic.orange.es] has joined #minecrafthelp
#662 [15:16] <DaniLindholm> Hello i'm getting this while trying to start minecraft Error: java.lang.UnsatisfiedLinkError: Failed to locate library: lwjgl.dll
#663 [15:18] <Galaxy_2Alex> DaniLindholm, Please copy the full log, and paste it to the website Absol will give you.
#664 [15:18] <Galaxy_2Alex> ??> DaniLindholm paste
#665 [15:18] <Absol> DaniLindholm: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#666 [15:28] <DaniLindholm> https://paste.ubuntu.com/p/jk2BZV6JT8/
#667 [15:28] <DaniLindholm> Sorry for answering a little late :P
#668 [15:29] <Galaxy_2Alex> ??> DaniLindholm win/!
#669 [15:29] <Absol> DaniLindholm: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#670 [15:29] <Absol> DaniLindholm: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#671 [15:32] * Balint_Lash [webchat@host-78-150-214-33.as13285.net] has joined #minecrafthelp
#672 [15:33] * gajamii [webchat@c-73-145-113-105.hsd1.mi.comcast.net] has joined #minecrafthelp
#673 [15:34] <Balint_Lash> I tried logging in with the password I usually use it didn't work tried again, still didn't work i tried resetting the password
#674 [15:34] * gajamii [webchat@c-73-145-113-105.hsd1.mi.comcast.net] has quit. (Client Quit)
#675 [15:34] <Greymagic27> Balint_Lash, Hey. What's the message it gives you?
#676 [15:35] <Balint_Lash> Error! Unknown e-mail address or password.
#677 [15:35] <Galaxy_2Alex> ??> Balint_Lash login/throttle
#678 [15:35] <Absol> Balint_Lash: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#679 [15:35] <Absol> Balint_Lash: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#680 [15:36] <Balint_Lash> Thank you i'll wait one hour and see if it works.
#681 [15:37] <Balint_Lash> If it doesn't then ill come back here.
#682 [15:41] <DaniLindholm> Changing accounts worked thanks guys, have a good day :D
#683 [15:41] * DaniLindholm [webchat@14.pool90-69-40.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#684 [15:42] * Nika [webchat@95-105-156-18.dynamic.orange.sk] has joined #minecrafthelp
#685 [15:43] <Nika> Hello. I have a problem with loging into a server. It always says: io.netty.channel.abstractchannel$annotatedconnectexception
#686 [15:44] <Galaxy_2Alex> Nika, Does it happen only on specific servers, or all servers? Try at least three or four please.
#687 [15:44] <Nika> All servers
#688 [15:45] <Galaxy_2Alex> Nika, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#689 [15:46] <Galaxy_2Alex> ??> Nika tools/hjt
#690 [15:46] <Absol> Nika: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#691 [15:46] <Absol> Nika: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#692 [15:47] <Nika> Thank you. I am going to try it now.
#693 [15:49] <Nika> Okay, done.
#694 [15:49] <Galaxy_2Alex> Nika, Please send us the link.
#695 [15:49] <Nika> https://paste.ubuntu.com/p/sQzVtVXjdY/
#696 [15:50] <Galaxy_2Alex> Nika, That isn't right, you need to copy the text from the text file that opens after you followed the instructions.
#697 [15:50] <Nika> Oh, sorry.
#698 [15:51] * Milo_ [webchat@206.21.118.121] has joined #minecrafthelp
#699 [15:51] <Milo_> hello
#700 [15:51] <Galaxy_2Alex> Milo_, Hello
#701 [15:51] <Milo_> So i am trying to play realms
#702 [15:51] <Milo_> and I need to update my account
#703 [15:51] <Milo_> however, i need to migrate my minecraft account to a mojang account
#704 [15:52] <Milo_> but my email to my minecraft account is an old email I no longer have access to
#705 [15:52] <Milo_> so I cant migrate my account
#706 [15:54] <Galaxy_2Alex> Milo_, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#707 [15:54] <Galaxy_2Alex> ??> Milo_ account/trans-id
#708 [15:54] <Absol> Milo_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#709 [15:54] <Galaxy_2Alex> ??> Milo_ account/send-email
#710 [15:54] <Absol> Milo_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#711 [15:54] <Absol> Milo_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#712 [15:54] <Milo_> Yes but I cant find my transaction ID
#713 [15:54] <Milo_> that is from 10 years ago
#714 [15:54] <Nika> https://paste.ubuntu.com/p/NNsmFtnYRQ/
#715 [15:55] <Nika> Is this all right?
#716 [15:55] <Galaxy_2Alex> Milo_, Contact them anyway, and make sure to give them as many details as possible, like previous email address, previous Usernames and whatever else you can remember about the account. Birth Date is always useful as well.
#717 [15:55] * Valiancian [webchat@dhcp-089-098-247-154.chello.nl] has joined #minecrafthelp
#718 [15:56] <Milo_> and what website do I go to
#719 [15:56] <Milo_> to do that?
#720 [15:56] <Galaxy_2Alex> Nika, And you ran it as an Administrator?
#721 [15:56] <Valiancian> Is there a way to undo an username change at minecraft?
#722 [15:56] <Galaxy_2Alex> Valiancian, It is not, you will ahve to wait the 30 days.
#723 [15:57] <Valiancian> But I totally don't like the name
#724 [15:58] <Valiancian> and someone else accidently changed it
#725 [15:59] * Valiancian [webchat@dhcp-089-098-247-154.chello.nl] has quit. (Client Quit)
#726 [16:03] <Nika> I am sorry that it takes me so long. I will text you when I send it.
#727 [16:08] <Nika> I ran it as an Administrator, but I can not copy the files
#728 [16:09] <Nika> I can only tick them
#729 [16:09] <Galaxy_2Alex> Nika, Did you click "Do a system scan and save a log file"?
#730 [16:09] <Nika> Yes
#731 [16:10] <Nika> Wait a minute, please
#732 [16:10] <Galaxy_2Alex> Nika, Restart HJT again and follow the instructions from the beginning.
#733 [16:10] <Nika> Okay
#734 [16:11] * kryfex [webchat@bba99976.alshamil.net.ae] has joined #minecrafthelp
#735 [16:11] <kryfex> hi
#736 [16:12] <kryfex> i need help with opening minecraft
#737 [16:12] <kryfex> 1.13.2
#738 [16:12] <Galaxy_2Alex> kryfex, How can we help?
#739 [16:12] <Nika> https://paste.ubuntu.com/p/twvqs5zFnn/
#740 [16:12] <kryfex> Unable to save download. es_uy.json
#741 [16:12] <kryfex> this pops up
#742 [16:12] <kryfex> when i try to open
#743 [16:12] <Galaxy_2Alex> ??> kryfex error/download
#744 [16:12] <Absol> kryfex: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#745 [16:13] <kryfex> i can't
#746 [16:13] <kryfex> i need the antivirus
#747 [16:13] <Galaxy_2Alex> kryfex, What Antivirus is it?
#748 [16:14] <kryfex> Bytefence
#749 [16:14] <Galaxy_2Alex> kryfex, That is Malware.
#750 [16:14] <Galaxy_2Alex> ??> kryfex av/adwcleaner
#751 [16:14] <Absol> kryfex: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#752 [16:14] <Absol> kryfex: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#753 [16:15] * kryfex [webchat@bba99976.alshamil.net.ae] has quit. (Client Quit)
#754 [16:16] <Nika> Have I sent you the good one?
#755 [16:18] <Galaxy_2Alex> Nika, Try restarting your router and your PC.
#756 [16:19] <Nika> Okay. Should it be all right then?
#757 [16:19] <Galaxy_2Alex> Nika, Maybe.
#758 [16:19] <Nika> Okay, thank you for your help! :)
#759 [16:19] <Nika> Okay, thank you for your help! :)
#760 [16:19] * Nika [webchat@95-105-156-18.dynamic.orange.sk] has left #minecrafthelp
#761 [16:28] * moonlyer [webchat@85.113.140.71] has joined #minecrafthelp
#762 [16:28] * moonlyer [webchat@85.113.140.71] has joined #minecrafthelp
#763 [16:28] * moonlyer [webchat@85.113.140.71] has left #minecrafthelp
#764 [16:29] * Chris [webchat@p4FD3EF7F.dip0.t-ipconnect.de] has joined #minecrafthelp
#765 [16:30] <Chris> hey guys, i have the problem that i dont receive the password reset mail, what should i do
#766 [16:31] <Chris> i also checked if i can make a new acc with that mail bt it says that this mail already is in an account
#767 [16:31] <Galaxy_2Alex> Chris, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#768 [16:32] <Chris> already checked it
#769 [16:32] <Chris> nothing works
#770 [16:32] <Galaxy_2Alex> Chris, Like it specifically says on the help page, you need to Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#771 [16:33] <Galaxy_2Alex> ??> Chris account/trans-id
#772 [16:33] <Absol> Chris: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#773 [16:33] <Galaxy_2Alex> ??> Chris account/send-email
#774 [16:33] <Absol> Chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#775 [16:33] <Absol> Chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#776 [16:34] <Chris> i puchased minecraft back in 2015 with a paysafe carf, there is no chance to find this card
#777 [16:34] * hfbor [webchat@90.253.176.116] has joined #minecrafthelp
#778 [16:34] <hfbor> I have an old account, before emails were required, i have forgotten my password, is there any way to get access to my accoutn back?
#779 [16:35] <Galaxy_2Alex> Chris, Contact them nonetheless, and give them as many details as possible, birth Date, Previous Usernames and previous email addresses for example.
#780 [16:35] <Galaxy_2Alex> hfbor, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#781 [16:35] <Galaxy_2Alex> ??> hfbor account/trans-id
#782 [16:35] <Absol> hfbor: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#783 [16:35] <Galaxy_2Alex> ??> hfbor account/send-email
#784 [16:35] <Absol> hfbor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#785 [16:35] <Absol> hfbor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#786 [16:36] <hfbor> if i dont have my transaction id, becuase it was many many years ago, is there anything that can vbe done?
#787 [16:36] <Chris> ok... man that sucks... thanks for your help alex
#788 [16:36] <Galaxy_2Alex> hfbor, Contact them nonetheless, and give them as many details as possible, birth date, previous usernames and previous email addresses for example.
#789 [16:36] <Chris> hfbor i have the same problem haha
#790 [16:37] <hfbor> lol great
#791 [16:37] <hfbor> well thanks anyways
#792 [16:38] * Chris [webchat@p4FD3EF7F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#793 [16:47] * Balint_Lash [webchat@host-78-150-214-33.as13285.net] has quit. (Quit: webchat.esper.net)
#794 [16:59] * Simoholo5 [webchat@109-92-178-149.dynamic.isp.telekom.rs] has joined #minecrafthelp
#795 [16:59] <Simoholo5> i hope i came to right place. i need some help
#796 [17:00] <Galaxy_2Alex> Simoholo5, How can we help?
#797 [17:00] <Simoholo5> have problems with the server. it wont ever run for me any more
#798 [17:00] <Simoholo5> even
#799 [17:00] <Simoholo5> i can go to teamspeak because im not a really good typer
#800 [17:01] <Galaxy_2Alex> Simoholo5, I cannot, no, I'm helping a lot of other people as well.
#801 [17:01] <Simoholo5> ah ok
#802 [17:02] <Simoholo5> so in short in past i had other ftb servers that i run on my pc without any problems but now when i downloaded new one i cannot even run it
#803 [17:02] <Galaxy_2Alex> Simoholo5, We can't help with mod issues here unfortunately, sorry.
#804 [17:02] <Simoholo5> ah ok
#805 [17:03] <Simoholo5> well thank you anyway
#806 [17:03] <Simoholo5> well thank you anyway
#807 [17:03] * Simoholo5 [webchat@109-92-178-149.dynamic.isp.telekom.rs] has left #minecrafthelp
#808 [17:09] * fishyman714 [webchat@66.211.13.209] has joined #minecrafthelp
#809 [17:11] <fishyman714> Anyone know why after i migrated my account it says i can only play the demo mode?
#810 [17:11] <fishyman714> I tried importing the account again but it says it's already been imported.
#811 [17:11] <Galaxy_2Alex> fishyman714, Make sure you are using the correct email address to log in.
#812 [17:12] <fishyman714> I am. I've tried them all too, in case i used the wrong one.
#813 [17:12] <fishyman714> when I migrated the account
#814 [17:13] <Galaxy_2Alex> fishyman714, What is your account username?
#815 [17:13] <fishyman714> Fishyman714
#816 [17:15] <Capfan67> fishyman714, Log into Mojang.com and look at your account page. Make sure it shows your Java Edition license. If so, run the launcher and log out (upper right hand corner), then log back in.
#817 [17:16] <fishyman714> ive tried that but ill try again
#818 [17:19] <fishyman714> Capfan67 It wants me to redeem a code or buy the game. I am not seeing any reference to my java account
#819 [17:19] <Capfan67> fishyman714, In that case, that's not the account you migrated to.
#820 [17:21] <fishyman714> I've tried checking my other emails in case I used one of the others, they either don't even have an account made or say the same thing.
#821 [17:23] * Peanut [webchat@80.174.243.90.dyn.user.ono.com] has joined #minecrafthelp
#822 [17:23] <Peanut> Hello
#823 [17:23] <Capfan67> Hello Peanut
#824 [17:23] <Peanut> I am Having a issue with my friend was messing around with commands and he teleported himself way too high and that crashed the server
#825 [17:24] * AtMan [webchat@47.155.26.72] has joined #minecrafthelp
#826 [17:24] <Peanut> I was able to get the server back up
#827 [17:24] <Peanut> but whenever he joins it crashes again
#828 [17:24] * Sebastian [webchat@broadband-user.acndigital.net] has joined #minecrafthelp
#829 [17:24] <Peanut> thats all
#830 [17:24] <Peanut> and its a realm not a server
#831 [17:25] * Sebastian [webchat@broadband-user.acndigital.net] has quit. (Client Quit)
#832 [17:25] <Peanut> hello??
#833 [17:25] <Capfan67> Peanut, Assuming this is Java Edition, you can delete their player file (It'll be their UUID) to reset their location, though it will also reset all character data. Alternately, you can edit their player file with NBTExplorer and fix their location.
#834 [17:25] <AtMan> Hello I am having a problem joining on to a server that I usually play on, it displays the error message in.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#835 [17:26] <AtMan> Io at the beginning, not in
#836 [17:26] <Capfan67> AtMan, "Connection timed out" tell you that the server didn't respond to you. Is this server at your location, or somewhere else on the Internet?
#837 [17:26] <Peanut> This sounds like what i need thank you where do i delete their UUID
#838 [17:26] <AtMan> Somewhere else I think
#839 [17:26] <AtMan> The server id is mc.blocklandia.com
#840 [17:27] * Zach [webchat@23-124-191-168.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#841 [17:27] <Capfan67> Peanut, you'll find player files in the server folder: world\playerdata
#842 [17:27] <Zach> i cant buy java edtion
#843 [17:27] <Zach> oh hello
#844 [17:27] <Peanut> but its a realm
#845 [17:27] * Zach is now known as Guest62503
#846 [17:27] <Peanut> would that be an issue
#847 [17:27] <Galaxy_2Alex> Guest62503, Hello
#848 [17:27] <Capfan67> AtMan, My online tools shows that server as down.
#849 [17:27] <Galaxy_2Alex> Guest62503, What does it say when you try?
#850 [17:27] <AtMan> Ok do you know when it will be back up?
#851 [17:28] <Capfan67> Peanut, Download the world, delete the UUID file, upload the world.
#852 [17:28] <Guest62503> it says there a problm with my card but i tryed calling them and it wont let me still
#853 [17:28] <Galaxy_2Alex> Guest62503, Make sure the card allows internation payments. Also, ensure that it is not a prepaid credit card as those cannot be used directly.
#854 [17:28] <Capfan67> AtMan, You'd have to ask the serer owner.
#855 [17:28] <AtMan> Ok thank you for your time
#856 [17:28] <Guest62503> i di
#857 [17:28] <Galaxy_2Alex> Guest62503, international payments, sorry
#858 [17:28] <Guest62503> i did
#859 [17:28] <Galaxy_2Alex> Guest62503, In that case, try to use the card via Paypal.
#860 [17:29] * AtMan [webchat@47.155.26.72] has quit. (Quit: webchat.esper.net)
#861 [17:29] <Guest62503> i tryed 4 diffrent payment methoeds and it would work pay inculding pay pal
#862 [17:29] <Guest62503> not
#863 [17:30] <Galaxy_2Alex> Guest62503, What country are you trying to buy the game from?
#864 [17:30] <Guest62503> us
#865 [17:30] <Galaxy_2Alex> Guest62503, Also, make sure no VPNs are turned on, and you're using either Google Chrome, Firefox or Edge.
#866 [17:31] <Guest62503> ok, so i already purchased an account for my son with no problem.the next day i tried to get one for myself and it will not work
#867 [17:31] <Capfan67> Guest62503, Also, an occasionally overlooked issue, make sure the Name you choose is available. You can't purchase until you choose an available name.
#868 [17:32] <Peanut> Hey i was able to get to playerdata but hiow do I know which player is which
#869 [17:32] <Capfan67> Peanut, Look up your friends character name here. The UUID will display: http://namemc.com/
#870 [17:32] <Guest62503> ok, ill try a different name, but it did not flag the name
#871 [17:32] <Capfan67> Peanut, *Always make backups before removing files*
#872 [17:33] <Guest62503> is there any other reason why it might not take my payment? i used four different methods, including papypal
#873 [17:34] <Capfan67> Guest62503, The usual reason we see is the credit card provider blocking international purchases from Sweden. Worst case, you can call your credit card provider and ask them why the transaction was denied. They will provide more exact detail.
#874 [17:35] * Jonny [webchat@cpc81876-swin19-2-0-cust192.3-1.cable.virginm.net] has joined #minecrafthelp
#875 [17:35] <Jonny> hey
#876 [17:35] <Guest62503> yes, ok, i have already called them and they approved it. i guess ill try again in a bit, thx for your help
#877 [17:35] <Galaxy_2Alex> Guest62503, There might be a limit on how many accounts you can get in one day, based on IP Address, though this is the first time I'd have heard of that. Maybe give it anoter day, and if that doesn't work, come back.
#878 [17:35] <Galaxy_2Alex> you can read my mind
#879 [17:36] <Galaxy_2Alex> Jonny, Hello
#880 [17:36] <Jonny> I think my account was cracked :(
#881 [17:36] <Guest62503> ok thx again
#882 [17:36] <Jonny> I've had it for like 7 years
#883 [17:36] <Galaxy_2Alex> Jonny, What makes you believe that.
#884 [17:36] <Galaxy_2Alex> ?
#885 [17:36] <Jonny> Because when I type in every email that I have none of them get sent the new password email
#886 [17:37] <Galaxy_2Alex> Jonny, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#887 [17:38] * Sagria [webchat@094145207074.dynamic.telenor.dk] has joined #minecrafthelp
#888 [17:39] <Jonny> I've tried to reset my account with all of my emails
#889 [17:39] <Jonny> None of them have recieved them
#890 [17:39] <Jonny> I'm kinda annoyed
#891 [17:39] <Jonny> I've had my account for 7 god damn years
#892 [17:39] <Jonny> Or something like that
#893 [17:40] <Sagria> My daughter have lost all the countries and skins, that we have bought for her.
#894 [17:41] <Galaxy_2Alex> Jonny, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#895 [17:41] <Galaxy_2Alex> ??> Jonny account/trans-id
#896 [17:41] <Absol> Jonny: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#897 [17:41] <Galaxy_2Alex> ??> Jonny account/send-email
#898 [17:41] <Absol> Jonny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#899 [17:41] <Absol> Jonny: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#900 [17:41] <Capfan67> Sagria, Are you asking about the Windows 10 Edition?
#901 [17:42] <Peanut> Sorry to bother you im almost there but how do I re-upload the good version off my personal worlds onto a realm
#902 [17:43] <Sagria> It got lost as her phone was stolen.
#903 [17:43] <Capfan67> Peanut, The same way you downloaded, through the client.
#904 [17:44] <Galaxy_2Alex> Sagria, iOS or Android?
#905 [17:44] <Sagria> I can't remember her password
#906 [17:44] <Capfan67> Sagria, We support technical issues with Java Edition here. For Bedrock licenses, your purchases and license are managed by your phone content store (AppStore or Play Store). Contact them to fix your purchase and account issues.
#907 [17:44] <Sagria> Android
#908 [17:44] <Guest62503> hey agan, the bank says it is not on their end...what else could it be.
#909 [17:45] <Guest62503> still unable to buy account
#910 [17:45] <Sagria> I will try that. Thank you
#911 [17:45] <Capfan67> Guest62503, Another possibility is that you have software or settings in your computer or browser that's preventing the page from processing. Have you tried making the pruchase from another device, such as a mobile device?
#912 [17:46] <Guest62503> this is the second device iv tried
#913 [17:46] <Guest62503> im running out of options here...
#914 [17:47] <Guest62503> should i maybe try to buy the gift code from amazon? could that work?
#915 [17:48] <Guest62503> and also i have already purchased one acct with no trouble yesterday,
#916 [17:49] <Capfan67> Guest62503, Gift codes *should* work fine, but since I don't know what's preventing you from progressing, I can't be certain.
#917 [17:49] <Galaxy_2Alex> Guest62503, That might be the better option, yes. Doesn't really make sense to me that it doesn't work.
#918 [17:49] <Galaxy_2Alex> Guest62503, right now, Amazon is actually the official way of getting a gift code, so you should be totally fine.
#919 [17:49] <Guest62503> alright then. i guess ill give it a shot... thx again
#920 [17:50] * Sagria [webchat@094145207074.dynamic.telenor.dk] has quit. (Quit: webchat.esper.net)
#921 [17:52] * dough_boy [webchat@99-121-74-113.lightspeed.lnngmi.sbcglobal.net] has joined #minecrafthelp
#922 [17:53] <dough_boy> im trying to connect to my own minecraft server and im getting this error message 'io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information' i have an at&t router and all the guides to fix this are out of date
#923 [17:58] * washimu [webchat@d137-186-146-32.abhsia.telus.net] has joined #minecrafthelp
#924 [17:58] <washimu> hello
#925 [17:58] <washimu> i need help with something
#926 [17:59] * Spiikexz [webchat@45.232.76.208] has joined #minecrafthelp
#927 [17:59] <Capfan67> dough_boy, "connection refused" tells you that you connected to the Network level, but not to the server software. Are you connecting to a server at your location, or elsewhere on the Internet?
#928 [17:59] <Spiikexz> hi
#929 [18:00] <washimu> my minecraft says not responding even though i reinstalled java and minecraft countless times
#930 [18:00] <Capfan67> washimu, That's usually because of incompatible software. Let's look at what you're running:
#931 [18:00] <Capfan67> ??> washimu tools/hjt
#932 [18:00] <Absol> washimu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#933 [18:00] <Absol> washimu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#934 [18:01] <Spiikexz> hi i from Brazil
#935 [18:01] <Capfan67> Spiikexz, Hello.
#936 [18:02] <Spiikexz> I'll use google translate, okay? Capfan67
#937 [18:02] <Capfan67> Spiikexz, That's fine, yes.
#938 [18:03] <Spiikexz> Capfan67 wait a moment
#939 [18:06] <Spiikexz> Capfan67 I'm trying to get 5 days into the minecraft more of the following erro "Could not connect to server." What do i do?
#940 [18:06] <washimu> https://paste.ubuntu.com/p/CrVfhDCBMF/
#941 [18:06] <washimu> there it is
#942 [18:06] <Capfan67> Spiikexz, Do you get that error when logging in, or when trying to connect to a server?
#943 [18:06] <Capfan67> washimu, Stand by...
#944 [18:07] * Blood [webchat@c-68-52-144-13.hsd1.tn.comcast.net] has joined #minecrafthelp
#945 [18:07] <Capfan67> washimu, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#946 [18:08] <Capfan67> ??> washimu av/adwcleaner
#947 [18:08] <Absol> washimu: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#948 [18:08] <Absol> washimu: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#949 [18:08] <Spiikexz> Capfan67
#950 [18:08] <Spiikexz> From error when trying to log in to launcher
#951 [18:08] <washimu> thx
#952 [18:08] <Blood> I need to know his it possible to get my username back for my mojang account? as someone changed my username yesterday without my knowledge.
#953 [18:08] <Capfan67> Spiikexz, That can be caused by malware blocking your authentication. Let's look:
#954 [18:08] <Capfan67> ??> Spiikexz tools/hjt
#955 [18:08] <Absol> Spiikexz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#956 [18:08] <Absol> Spiikexz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#957 [18:09] <Capfan67> Blood, There is a 30 day cooldown. In 30 days, you can change it back.
#958 [18:09] <Blood> So if someone takes my name within that 30 days, there is nothing i can do?
#959 [18:09] <Spiikexz> okay
#960 [18:09] <washimu> btw can i just delete priemire option
#961 [18:09] * dough_boy [webchat@99-121-74-113.lightspeed.lnngmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#962 [18:10] * Guest62503 [webchat@23-124-191-168.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#963 [18:10] <Capfan67> washimu, No. Even using the Windows "uninstall" feature won't get rid of it. It's a bit nasty.
#964 [18:10] <washimu> thx
#965 [18:10] * washimu [webchat@d137-186-146-32.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#966 [18:11] <Capfan67> Blood, Your name is protected for 37 days. YOu will have 1 week after your cooldown to get it back.
#967 [18:11] <Blood> okay cool, thanks. that is all i was worried about because i have had that name for years
#968 [18:12] * Peanut [webchat@80.174.243.90.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#969 [18:13] <Spiikexz> Am I going to lose something from my computer? Capfan67 Absol ?
#970 [18:13] <Capfan67> Spiikexz, No. You're just running a report, and posting it on a website for us to look at.
#971 [18:14] <Spiikexz> okay
#972 [18:15] <Spiikexz> is it?
#973 [18:18] <Spiikexz> Forget I can not understand '-' how Brazilian I'm complicated
#974 [18:19] <Capfan67> Spiikexz, Download and run the program. Click Main Menu > Scan and Save. Copy the log text to the website Absol gave you. Fill in "Poster" and "Content" on website, click "Paste!". Give us the new web page.
#975 [18:19] <Spiikexz> okay
#976 [18:21] <Spiikexz> Capfan67
#977 [18:21] <Spiikexz> It is?
#978 [18:21] <Capfan67> Spiikexz, Is it what?
#979 [18:21] <Spiikexz> https://paste.ubuntu.com/p/hbSzC5kTmc/
#980 [18:21] * E5 [webchat@75-9-79-13.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#981 [18:22] <Spiikexz> See if it's this
#982 [18:22] <Capfan67> ??> Spiikexz info/mcleaks
#983 [18:22] <Absol> Spiikexz: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#984 [18:22] <Absol> Spiikexz: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#985 [18:22] <Capfan67> ??> hosts/win/edit
#986 [18:22] <Capfan67> ??> win/hosts/edit
#987 [18:23] <E5> hello, my pass word is not working and I no longer have access to the gmail acount
#988 [18:23] <Capfan67> ??> Spiikexz win/hosts/edit
#989 [18:23] <Absol> Spiikexz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#990 [18:23] <Absol> Spiikexz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#991 [18:23] <Capfan67> E5, Self service requires two of three things: Knowing your login credentials, having access to your email and knowing your security answers. If you only have 1 of the 3, you will need to contact Mojang to recover your account.
#992 [18:24] <Capfan67> ??> E5 account/send-email
#993 [18:24] <Absol> E5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#994 [18:24] <Absol> E5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#995 [18:25] <Capfan67> Spiikexz, So, you have 3 steps: (1) Clean up your hosts file. (2) test to make sure it's working. (3) change your password, as you gave it to account thieves.
#996 [18:25] <E5> thanks yall
#997 [18:25] <Spiikexz> I will try
#998 [18:31] <Spiikexz> He says that no item corresponds to the research;
#999 [18:32] <Capfan67> Spiikexz, Were you able to open Notepad as Administrator?
#1000 [18:34] <Spiikexz> Yes
#1001 [18:34] <Capfan67> Spiikexz, Press "File", "Open", then paste this: %SystemRoot%\System32\drivers\etc\hosts
#1002 [18:34] <Capfan67> Spiikexz, Do no translate that file. copy and paste from chat.
#1003 [18:34] <Spiikexz> I was able to find the hosts file by entering windows / system 32 / drivers / etc. So you do not?
#1004 [18:35] <Capfan67> Spiikexz, Ok. Good. Delete all lines with MOjang.com
#1005 [18:36] <Spiikexz> wait
#1006 [18:38] <Spiikexz> You're saying it's not right for me.
#1007 [18:38] * Lina [webchat@72-34-115-235.LSANCA.dynamic.bb.race.com] has joined #minecrafthelp
#1008 [18:38] <Spiikexz> Okay
#1009 [18:39] <Spiikexz> How do I delete all rows with mojang?
#1010 [18:40] <Capfan67> Spiikexz, It's notepad. Just delete them with the delete key or with backspace.
#1011 [18:41] <Spiikexz> Excuse me, where do I find this notepad?
#1012 [18:42] <Lina> so my minecraft has never done this before i try to load up a server or a single player world and it always freezes at "loading terrain" and if i push or press anything it goes white and says "not responding" i'v uninstalled minecraft and reinstalled it and that did not seem to do anything and im not sure what to do or if anyone knows what to do im
#1013 [18:42] <Lina> sorry for it being so long
#1014 [18:42] <Capfan67> Spiikexz, Notepad is the Windows text editor. I don't know what it's call in protégées, but search for English "Notepad"
#1015 [18:42] <Spiikexz> Is not it for you to use anydesc and do it for me?
#1016 [18:43] <Spiikexz> Okay
#1017 [18:43] <Capfan67> Lina, That's often caused by incompatible software. Let's see what you have running:
#1018 [18:43] <Capfan67> ??> Lina tools/hjt
#1019 [18:43] <Absol> Lina: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1020 [18:43] <Absol> Lina: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1021 [18:43] <Capfan67> Spiikexz, I cannot do this for you. You need to edit your hosts file and remove the lines with Mojang.com.
#1022 [18:43] <Spiikexz> Okay '-'
#1023 [18:44] * lysh [~lysh@pool-108-16-18-216.phlapa.fios.verizon.net] has joined #minecrafthelp
#1024 [18:44] <lysh> Yo so I have an alpha account
#1025 [18:44] <lysh> Can't get in it
#1026 [18:44] <lysh> anyone I can talk to about that?
#1027 [18:45] <Capfan67> lysh, Do you login with username or email?
#1028 [18:45] <Spiikexz> Ok I'm already on notepad now I type what to open?
#1029 [18:45] <Capfan67> Spiikexz, Make sure you run Notepad "As Administrator".
#1030 [18:45] <lysh> I have the email and username, but I'd perfer not to say that in the general chat. Do you mind going to PM's?
#1031 [18:45] <Capfan67> lysh, We are not mojang. Don't post anything private here.
#1032 [18:45] <lysh> Aah.
#1033 [18:46] <Capfan67> lysh, I was just asking what type of account you have, so I can direct you to the correct help page.
#1034 [18:46] <lysh> When I try to log into mojang.com, it says it sent me an email but did not.
#1035 [18:46] <Spiikexz> You're done as an administrator.
#1036 [18:46] <Capfan67> lysh, Do you mean when you requested a password reset?
#1037 [18:46] <lysh> Yes, sorry.
#1038 [18:46] <Capfan67> Spiikexz, Ok. I'll paste the instructions again for you:
#1039 [18:46] <Capfan67> ??> Spiikexz win/hosts/edit
#1040 [18:46] <Absol> Spiikexz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1041 [18:47] <Absol> Spiikexz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1042 [18:47] <Spiikexz> Ok
#1043 [18:47] <Capfan67> lysh, Ok, if you're not receiving Mojang system emails, then you'll need to contact Mojang to recover your account.
#1044 [18:47] <Lina> https://paste.ubuntu.com/p/Cz3GxGb5V5/
#1045 [18:47] <Capfan67> lysh, YOu can read through their help page first: There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1046 [18:47] <Lina> theres the link i think
#1047 [18:48] <Capfan67> lysh, If that doesn't help, then here's the link:
#1048 [18:48] <Capfan67> ??> lysh account/send-email
#1049 [18:48] <Absol> lysh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1050 [18:48] <Capfan67> Lina, STand by...
#1051 [18:48] <Absol> lysh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1052 [18:48] <Capfan67> Lina, The top if cut off that report. Can you re-pate the full report?
#1053 [18:49] <Lina> ok
#1054 [18:49] <Capfan67> Lina, The good news is, I see what's causing your issue. I'd just like the full report to make sure you don't have more than one thing.
#1055 [18:50] <Lina> https://paste.ubuntu.com/p/YNK3jcq5xw/
#1056 [18:50] <Lina> i think i got it that time
#1057 [18:51] <Capfan67> Lina, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#1058 [18:51] <Capfan67> ??> Lina av/adwcleaner
#1059 [18:51] <Absol> Lina: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1060 [18:51] <Absol> Lina: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1064 [18:54] <Spiikexz> Capfan67 file:///D:/Users/Spiikexz/Documents/Lightshot/aaaaaaaaaa.png
#1065 [18:54] * PizzaTime65 [webchat@cpe-98-10-179-99.rochester.res.rr.com] has joined #minecrafthelp
#1066 [18:54] <PizzaTime65> hello?
#1067 [18:54] <Capfan67> Spiikexz, I can't open files on your local computer.
#1068 [18:54] <Capfan67> PizzaTime65, Hi
#1069 [18:54] * Lina [webchat@72-34-115-235.LSANCA.dynamic.bb.race.com] has joined #minecrafthelp
#1070 [18:55] <Lina> im back
#1071 [18:55] <PizzaTime65> so this is the place where i can get some help with my account?
#1072 [18:55] <Spiikexz> Does not describe hosts
#1073 [18:55] <Capfan67> Lina, Assuming you turned off your Discord overlay and ran ADWCleaner, try your client now.
#1074 [18:55] <lysh> is there any way to put my minecraft account under a diffrent mojang account using a new email?
#1075 [18:55] <Spiikexz> Okay please wait
#1076 [18:56] <Lina> ok and yes that was one thing i did before this to see if that was a problem
#1077 [18:56] <Capfan67> PizzaTime65, This channel is for technical issues. We are not Mojang. We try to direct people with account issues to the correct help pages.
#1078 [18:56] <PizzaTime65> alright
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#1080 [18:56] <Capfan67> lysh, Yes, but you must have access to your current account to do so. MOjang can help you with that when they respond to your ticket.
#1081 [18:57] <Lina> ah its working oh my gosh im so happy
#1082 [18:57] <Capfan67> Lina, Outstanding.
#1083 [18:57] <Lina> thank you so very much
#1084 [18:57] <Spiikexz> Capfan67 https://pbs.twimg.com/media/D1vPSK_W0AA_4aI.jpg
#1085 [18:58] <lysh> Where can I open a support ticket?
#1086 [18:58] <Capfan67> Spiikexz, It's a system file and may not display. Type "hosts" and hit enter.
#1087 [18:58] <Capfan67> lysh, You can open a ticket here: https://help.mojang.com/customer/portal/emails/new
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#1089 [19:00] <Spiikexz> Capfan67
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#1091 [19:00] <Capfan67> Yes?
#1092 [19:00] <Spiikexz> appeared this
#1093 [19:00] <Spiikexz> 35.156.90.191 authserver.mojang.com
#1094 [19:00] <Spiikexz> 35.156.90.191 sessionserver.mojang.com
#1095 [19:01] <Capfan67> Spiikexz, Remove those lines. Then save and exit
#1096 [19:01] <Spiikexz> Done, now what?
#1097 [19:02] <Capfan67> Spiikexz, Step 2: Test. If good, then Step 3: change password.
#1098 [19:02] <Hunter> i got an error when i tried to use direct connect to join a server it says io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information can someone help
#1099 [19:02] <Spiikexz> Okay men
#1100 [19:03] <Capfan67> Hunter, "Connection refused" tells you that you connected at the network level (there is a computer there), but no server answered. Are you connecting to a server at your location, or one on the Internet?
#1101 [19:03] <Hunter> on the internet
#1102 [19:03] <Hunter> i dont own it either
#1103 [19:03] <lysh> Thanks CapFan67
#1104 [19:03] <Capfan67> lysh, Best of luck with the account recovery.
#1105 [19:04] <Capfan67> Hunter, What's the address, and I'll check to see if it's online.
#1106 [19:04] <Spiikexz> Do I have to save one where the archer's notepad? I have deleted it as mojang lines now?
#1107 [19:04] <Hunter> 147.135.99.37
#1108 [19:04] <Spiikexz> Capfan67
#1109 [19:04] <Hunter> port 25565
#1110 [19:05] <Capfan67> Hunter, No server is responding at that address. Either the server is not online, or you have the wrong address. Check with the owner. In the future, you can check here: https://dinnerbone.com/minecraft/tools/status/
#1111 [19:05] <Spiikexz> Do I have to save one where the archer's notepad? I have deleted it as mojang lines now?
#1112 [19:05] <Capfan67> Spiikexz, Yes?
#1113 [19:05] <Hunter> okay thanks im pretty sure its just offline
#1114 [19:05] <Hunter> good guy capfan67
#1115 [19:05] <Capfan67> Spiikexz, After you edit your hosts file, save.
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#1117 [19:06] <Spiikexz> when I close the notepad that deletes the mojang lines asks where I want to save
#1118 [19:07] <Capfan67> Spiikexz, No. If you run Notepad AS ADMINISTRATOR (right click, choose As administrator), it will not ask.
#1119 [19:07] <Spiikexz> Okay
#1120 [19:07] <Capfan67> Spiikexz, So.. Run notepad again as administrator. Open the file. Remove the lines. Save.
#1121 [19:09] <Spiikexz> Okay saved in documents can be or have to save somewhere else?
#1122 [19:09] <Capfan67> Spiikexz, ...you must edit the hosts file in your etc folder.
#1123 [19:10] <Capfan67> Spiikexz, It is a protected file. You must run your editor as administrator in order to edit the file.
#1124 [19:11] <Spiikexz> okay
#1125 [19:13] <Capfan67> Spiikexz, Right click your Notepad icon. Then, right click the name in the list. Then pick "Run as administrator". Here is a picture: https://i.imgur.com/gud5njS.png
#1126 [19:14] <Spiikexz> Okay, I think I got it.
#1127 [19:15] <Spiikexz> Thank you, God gave a blessing. <3
#1128 [19:16] <Spiikexz> Add me to discord? Spiikexz # 0067
#1129 [19:16] <Capfan67> Spiikexz, Don't forget to test and if it's working, to change your password
#1130 [19:17] <Spiikexz> Okay <3
#1131 [19:17] <Capfan67> Spiikexz, Take care, friend
#1132 [19:17] <Spiikexz> It worked :D
#1133 [19:17] <Spiikexz> ;D
#1134 [19:18] <Capfan67> Spiikexz, I must go fix dinner. Take care.
#1135 [19:19] <Spiikexz> Go there, thank you <3
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#1145 [20:02] <Anne> The email for the recovery of my login credentials isn't coming through, and I can't migrate my account without it. What should I do??
#1146 [20:05] <makaa> Error: java.lang.IllegalStateException: failed to create a child event loop" I keeo getting this error, how can I fix it?
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#1148 [20:06] * Madog [webchat@c-98-202-114-48.hsd1.ut.comcast.net] has joined #minecrafthelp
#1149 [20:06] <rob> i cant play any versions of minecraft
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#1151 [20:07] <Madog> so minecraft 1.13.2 does not launch, it just says "error unable to create directory"
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#1154 [20:26] * brent770 [webchat@52-144-111-6.ptr.nxlink.com] has joined #minecrafthelp
#1155 [20:27] <brent770> im trying to install Minecraft on my pc but downloading errors keep poping up
#1156 [20:29] <brent770> it keeps saying unable to save download......
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#1159 [20:31] <allenn> How do you get JIRA bug.mojang.com account removed / deleted?
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#1161 [20:38] <allenn> How do you get JIRA bugs.mojang.com account removed / deleted?
#1162 [20:39] <allenn> There is nothing shown in System Dashboard - Jira to remove or delete an account
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#1170 [21:00] * Ashton [webchat@205-185-99-31.directcom.com] has joined #minecrafthelp
#1171 [21:00] <exx> So I have a problem. My minecraft is not showing up after I press the green 'play' button. It fills and then it disappears but normally it'll come back the the mojang lojo screen thingy after 5-10 seconds or so, I have waited 20 minutes+ on multiple attempts. I'll give some details that may not help but hopefully some crap will...
#1172 [21:02] <Ashton> I'm hosting a vanilla server on my pc and friends trying to connect have recently been getting the following error code: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" I haven't found a fix online.
#1173 [21:03] <Andrio> Ashton, check your port forwarding
#1174 [21:03] <exx> I 'installed' WebDiscovery today (i dont even know how) but I uninstalled it and then the launcher started launching off the screen. i closed out all mods. not the newest java edition, dont know which one though. windows 10, version 1.8.9
#1175 [21:03] <Andrio> exx, does moving it back on the screen fix it?
#1176 [21:04] <exx> i cant move it back on the screen, it's just gone even though if i try it again it says that its already running
#1177 [21:04] <Ashton> Andrio They are using :25565 and the correct ip (same address I'm using to connect. They are on the same network.)
#1178 [21:04] <Andrio> ok
#1179 [21:04] <Andrio> Ashton, make sure you don't have a firewall blocking the connections?
#1180 [21:05] <Ashton> Can I check for exceptions?
#1181 [21:05] <Ashton> hang on
#1182 [21:06] <exx> Andrio is it possible that the reason why is from the WebDiscovery thing? because none of this happened before i uninstalled it
#1183 [21:07] <Andrio> exx, is it the Java Edition launcher?
#1184 [21:07] <exx> Andrio yes
#1185 [21:07] <Andrio> exx, that's happened before without WebDiscovery
#1186 [21:08] <exx> Andrio, oh its never happened to me but yeah idek
#1187 [21:08] <Andrio> mm
#1188 [21:08] <Andrio> exx, it shows up on the taskbar?
#1189 [21:09] <exx> Andrio, yes it shows up that theres a tab but when i click on it i see a faint outline that goes outside of my screen
#1190 [21:09] * Brux [webchat@66.211.13.209] has joined #minecrafthelp
#1191 [21:09] * Ophio [webchat@cpe-172-119-95-149.socal.res.rr.com] has joined #minecrafthelp
#1192 [21:09] <Ophio> hello
#1193 [21:09] <exx> hi
#1194 [21:10] <Andrio> ok
#1195 [21:10] <Brux> Hello, does anyone have some experience with Realms not connecting after "Loading Terrian" ?
#1196 [21:10] <Ophio> i am trying to reset my security questions, but i dont get the email for it
#1197 [21:10] <Andrio> exx, right click the window preview and select Move, then press an arrow key
#1198 [21:10] <Andrio> exx, or click on it and use Win+Up to maximise the window
#1199 [21:11] <Andrio> ??> Brux tools/HJT
#1200 [21:11] <Absol> Brux: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1201 [21:11] <Absol> Brux: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1202 [21:11] <Andrio> Ophio, checked your spam folder?
#1203 [21:11] <Ophio> i did
#1204 [21:11] <exx> ill try that, thanks
#1205 [21:11] <Andrio> Ophio, what was your Minecraft profile name?
#1206 [21:11] <Ophio> no emails from mojang
#1207 [21:11] <Brux> Absol okay i'll do that.
#1208 [21:12] <exx> Andrio, it moved my launcher but not the game it still says theres a game running
#1209 [21:13] * Epicdude143 [webchat@159-118-198-231.cpe.cableone.net] has joined #minecrafthelp
#1210 [21:13] <Ophio> and i tried to request the email for in a few times already for today
#1211 [21:13] <Andrio> exx, can you do the same thing with that?
#1212 [21:14] <exx> Andrio, no i see no sign of a game thats running
#1213 [21:14] <Epicdude143> Hello, I need to find how connect my twitch account to my mojang account but I can not find the thing to link the two, does anyone know what to do?
#1214 [21:14] <Andrio> Epicdude143, you don't; consider using OBS instead.
#1215 [21:15] <Epicdude143> Understood, thank you
#1216 [21:15] * Epicdude143 [webchat@159-118-198-231.cpe.cableone.net] has quit. (Client Quit)
#1217 [21:15] <Ashton> Andrio I'm in my firewall settings (allowed apps) am I in the right place? I'm not sure which program needs permission. The Java platform is allowed... I don't see any other minecraft-related apps
#1218 [21:15] * TheMmoGamer [webchat@pool-72-90-166-48.nwrknj.east.verizon.net] has joined #minecrafthelp
#1219 [21:16] <Ophio> Andrio what do you mean by minecraft profile name?
#1220 [21:16] <Ophio> like the account name that others can see when i play?
#1221 [21:17] <TheMmoGamer> My minecraft gift card Redeem payment is taking forever. Help?
#1222 [21:17] <Ophio> Andrio if that is what you mean then my name is squalo128
#1223 [21:18] <Andrio> Ashton, all the boxes for Java are ticked?
#1224 [21:18] <TheMmoGamer> huh?
#1225 [21:18] <Andrio> Ophio, that still looks like it's there, but you may need to contact Mojang anyway
#1226 [21:19] <Andrio> ??> Ophio account/email-missing
#1227 [21:19] <Absol> Ophio: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1228 [21:19] <Absol> Ophio: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1229 [21:19] <Ophio> cant change it since i dont have access to the account right now, but i have yahoo
#1230 [21:20] <Ashton> yes
#1231 [21:20] <TheMmoGamer> Well It just says placing order and has been loading for an hour
#1232 [21:20] <Andrio> hm
#1233 [21:21] <Andrio> Ashton, have you double checked the IP address?
#1234 [21:21] <Ophio> Andrio i already sent the email through their site for it, but was trying to get my account back faster, was able to get the email for that
#1235 [21:21] <Andrio> Ophio, unfortunately we can't do that.
#1236 [21:21] <Ashton> Sorry, I think part of the problem is I'm on my pc and not the friends who is trying to connect. Is that the solution?
#1237 [21:21] <Ophio> ok, thank you for helping
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#1240 [21:22] <TheMmoGamer> So can anyone help me?
#1241 [21:22] <Andrio> Ashton, sorry; can you rephrase that?
#1242 [21:23] <TheMmoGamer> The Placing order bit has taken over an hour
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#1244 [21:23] <Andrio> TheMmoGamer, are you buying a gift code, or redeeming a prepaid card?
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#1246 [21:24] <Ashton> I'm checking my pc, which is hosting the server. If it's a problem with the firewall not allowing the connection, I should check my friends firewall settings?
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#1248 [21:24] <Ashton> I'm just investigating the issue
#1249 [21:24] <exx> Andrio, whould i need to update my java? would that help?
#1250 [21:24] <Andrio> Ashton, usually firewalls won't block outgoing connections by default, but you can check that.
#1251 [21:25] <Andrio> exx, unlikely; the Java Edition launcher uses its own Java installation normally
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#1253 [21:25] <Andrio> ??> exx launcher/log
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#1255 [21:25] <Andrio> TheMmoGamer, are you buying a gift code, or redeeming a prepaid card?
#1256 [21:25] <Absol> exx: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1257 [21:25] <exx> thanks
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#1259 [21:26] <Ashton> Okay, I don't know much about networks.
#1260 [21:26] <exx> Absol, in the tutorial there are only 2 options to click. mine has another one that says update to beta versions of launcher- do i not click that one?
#1261 [21:28] <exx> wait in the tutorial it says i need to click play but i can't because it says that 'the game is already running' which i cant see
#1262 [21:29] <Andrio> exx, restart the launcher then
#1263 [21:30] <exx> Andrio, how do i do that? i can't see the game thats running only the launcher (excuse if im being an idiot)
#1264 [21:30] <Andrio> exx, you should be able to close the launcher and start it again
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#1267 [21:31] <Andrio> exx, also, leave 'update to beta versions of launcher' off
#1268 [21:31] <exx> Andrio, okay ill try that
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#1270 [21:33] <exx> Andrio, once i press play it says game already running. in order to get rid of that ill have to restart my laptop entirely right?
#1271 [21:33] <Andrio> exx, if you know how to close Java using Task Manager, you can also do that
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#1273 [21:36] <Ashton> I'm in the advanced firewall settings and the Java platform is allowed, but the profile is set to private. Would that affect anything?
#1274 [21:36] <Andrio> Ashton, if you're on a network that's registered as a private network, that's fine. May be worth ticking 'public' as well.
#1275 [21:38] <exx> Andrio, i closed it using java but then my screen was similar to the one in the tutorital but there was a difference in one of the major steps; it ended up deleting it and now i tried to do it again and then it says that a game is running again, but theres no java to close
#1276 [21:40] <Andrio> exx, can you get the game output log to appear?
#1277 [21:41] <exx> Andrio, no it got deleted but now i cant get it to reappear
#1278 [21:41] <Ashton> Okay, yeah, that didn't change anything
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#1280 [21:42] <exx> Andrio, oh i got it! but now i dont have the same settings as the tutorial
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#1282 [21:42] <Andrio> ok
#1283 [21:42] <steve> minecraft java edition wont load
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#1285 [21:45] * NiKkK [webchat@69-31-139-186.fibertel.com.ar] has joined #minecrafthelp
#1286 [21:46] <NiKkK> Hello , Im trying to redeem my Bedrock edition code that came when i bought Java
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#1289 [21:47] <Ashton> Have you ever encountered this issue before?
#1290 [21:47] <exx> Andrio, i made it to the end but now i have no idea how this is supposed to help me
#1291 [21:47] <Andrio> exx, do you have the log?
#1292 [21:47] <NiKkK> no ,
#1293 [21:48] <Andrio> NiKkK, how goes that?
#1294 [21:48] <NiKkK> U know how u Get a Code for Bedrock when you buy Java >?
#1295 [21:48] <Ashton> NiKkK that was directed at Andrio
#1296 [21:48] <Ashton> sorry
#1297 [21:50] <exx> Andrio, i had it and then i followed the steps and it redirected me to a site that says 'download as text' and in the list one thing keeps popping up that says 'couldnt get hash for org/ minecraft forge thingy
#1298 [21:51] <exx> Andrio, and lots of other things
#1299 [21:53] <Andrio> NiKkK, yes
#1300 [21:53] <Andrio> NiKkK, that is no longer offered, unless you bought the game before they stopped offering it
#1301 [21:53] <Andrio> ??> exx mods
#1302 [21:53] <NiKkK> i did
#1303 [21:53] <Absol> exx: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1304 [21:54] <Absol> exx: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1305 [21:54] <NiKkK> i bought it back in like
#1306 [21:54] <Andrio> Ashton, I'm not sure
#1307 [21:54] <NiKkK> 2014 smth nr that
#1308 [21:54] <Andrio> mm
#1309 [22:02] <NiKkK> ..
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#1311 [22:03] <TheMmoGamer> can anyone help me?
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#1313 [22:04] <NiKkK> there sems to be n one
#1314 [22:04] <NiKkK> :I
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#1316 [22:04] <TheMmoGamer> great im having a big issue
#1317 [22:05] <NiKkK> what is It>?
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#1321 [22:07] <NiKkK> ffs
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#1326 [22:13] <TheMmoGamer> Well im trying to buy Minecraft prepaid gift card but its stuck on 'Placing order"
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#1334 [22:54] <ShinyDeerling> Please can someone give me some info.. i purchased the game on PC last night for my daughter, she has lots of purchases on her iPad.
#1335 [22:55] <ShinyDeerling> im trying to log her Xboxlive acct into Mojang but its telling me to buy game again any ideas??
#1336 [22:55] <mattym> ShinyDeerling, What version of the game did you buy on the PC?
#1337 [22:55] <ShinyDeerling> java edition
#1338 [22:56] <mattym> ShinyDeerling, Java Edition, and its accounts, do not interface with the other versions.
#1339 [22:56] <ShinyDeerling> so she cannot use the mods for the PC?
#1340 [22:57] <ShinyDeerling> which version should i have purchased?
#1341 [22:57] <mattym> ShinyDeerling, There are Mods on Java Edition. But it does not use an Xbox Live account or any other things related to the one on the iPad.
#1342 [22:57] <mattym> ShinyDeerling, The Windows 10 Edition, via the Windows Store App does.
#1343 [22:57] <ShinyDeerling> so not possible... we have a MAC
#1344 [22:58] <ShinyDeerling> lol that sucks
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#1347 [23:06] <Nal> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#1348 [23:06] <Nal> I cannot get my friend and I into my All the Mods 3 server
#1349 [23:11] <Ashton> Nal That's funny. I'm trying to figure out the same error code. Still no luck
#1350 [23:11] <Nal> Fuck
#1351 [23:11] <Absol> Nal: Please keep it civil
#1352 [23:11] <Nal> sorry
#1353 [23:11] <Nal> Seems Webroot SecureAnywhere could be interfering apparently
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#1356 [23:20] <Ashton> Nal What is that? I've never heard of it
#1357 [23:20] * Dredge [webchat@173-16-251-68.client.mchsi.com] has joined #minecrafthelp
#1358 [23:20] <Nal> My antimalware
#1359 [23:20] <Nal> omg now I can't connect to a public server either
#1360 [23:22] <Dredge> Hi everyone. I have installed a server on my Arch Linux computer, and can connect to it from another computer on my local network. however, none of my friends can connect over the internet even though i have enabled port forwarding. Is there anyone out there who can help me troubleshoot? Thanks in advance.
#1361 [23:23] <Nal> Pretty sure my port is screwed
#1362 [23:23] * Iron_Sbout [webchat@S01069050ca658933.ed.shawcable.net] has joined #minecrafthelp
#1363 [23:23] <Iron_Sbout> Hello, am i talkting to a real person?
#1364 [23:23] <Nal> yup
#1365 [23:23] <Nal> real people
#1366 [23:23] <Iron_Sbout> oh okay good
#1367 [23:24] <Nal> as angry as you or more so
#1368 [23:24] <Nal> ./frustrated
#1369 [23:24] <Iron_Sbout> Are you a helper?
#1370 [23:24] <Nal> Nope
#1371 [23:24] <Nal> But I'll share what I find
#1372 [23:24] <Iron_Sbout> oh okay
#1373 [23:25] <Iron_Sbout> somebody stole my account
#1374 [23:25] <Nal> I'm still stuck with io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#1375 [23:25] <Nal> Go to Minecraft.net
#1376 [23:25] <Nal> Open a ticket and try to have a password reset sent to your account's email address
#1377 [23:25] <Ashton> It may or my not have something to do with your firewall settings Nal
#1378 [23:25] <Nal> Leave an email for support
#1379 [23:26] <Nal> I tried altering my settings on firewall in Windows(despite it being disabled for Windows, apparently it is still doing something?)
#1380 [23:26] <Nal> I have everything other than my premium computer protection turned off
#1381 [23:27] <Iron_Sbout> When i do a reset to my email
#1382 [23:27] <Iron_Sbout> i dont get anything
#1383 [23:27] <Iron_Sbout> somebody changed the email on it
#1384 [23:27] <Iron_Sbout> so idk how to get it back
#1385 [23:29] <Nal> Email support
#1386 [23:29] <Nal> If you paid by card, then you can provide them with info
#1387 [23:30] <Nal> do you have the email from when you first registered your Minecraft account?
#1388 [23:30] <Nal> This is pretty run-of-the-mill
#1389 [23:30] <Nal> for something being stolen
#1390 [23:30] <Nal> Nothing we can do but tell you to read the site and wait for a reply
#1391 [23:30] <Nal> You have to wait on the company to contact you
#1392 [23:31] <Iron_Sbout> I didnt
#1393 [23:31] <Iron_Sbout> i got it from my friend
#1394 [23:31] <Iron_Sbout> he gave me one of his accounts that he had
#1395 [23:31] <Iron_Sbout> bc he had like 3
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#1399 [23:40] <Nal> I guess you should contact him, then
#1400 [23:40] <Nal> was restarting router
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#1402 [23:54] * jacky [webchat@cm125-59-42-62.hkcable.com.hk] has joined #minecrafthelp
#1403 [23:54] <jacky> hello
#1404 [23:57] <jacky> Mojang ,please reply my case #2631490. I have waited for a week but mojang hasnt replied me yet.