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#4 [00:07] <Valoram> hello, my email address received a notice that my Minecraft account had been migrated to Mojang. However, I did not request this, and now Minecraft won't let me log in. And, when I use "forgot your password", no email ever arrives in my inbox. What do I do?
#5 [00:10] * oscar [webchat@dsl-187-143-176-141-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#6 [00:10] <oscar> hola
#7 [00:10] <oscar> hello
#8 [00:11] <oscar> I have a problem with my security questions but he does not send me the mail and the mail is fine
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#11 [00:38] <jacky> Mojang ,please reply my case #2631490. I have waited for a week but mojang hasnt replied me yet.
#12 [00:39] <jacky> Please
#13 [00:40] <jacky> i just reloaded the page
#14 [00:40] <jacky> um
#15 [00:41] * raz [webchat@cpe-75-80-182-142.san.res.rr.com] has joined #minecrafthelp
#16 [00:42] <raz> how doi reactivate my mc account?
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#19 [00:53] * gravity2 [webchat@ip70-171-100-79.no.no.cox.net] has joined #minecrafthelp
#20 [00:56] <gravity2> after receiving an email about minecraft and VR I went to the site clicked download, clicked to buy it for my son to play on oculus which asked me to create an account. Now it won't let him play the game at all with his email or username. Does it really require purchasing the game twice for two kids to play on one computer?!
#21 [00:57] <gravity2> furthermore, after digging around it seems like maybe (because its not remotely clear) that the big green button doesn't download the version for VR, that requires another version which isn't clear nor was it easy to even find how to download other versions so seems like I wasted $30 on something that was free $20 years ago when I was in college
#22 [00:58] <gravity2> and finally to rub slat in my wounds support says they are processing emails from feb 20th!!!?
#23 [00:59] <gravity2> wow... I'll send pics of my son crying in the am when he wakes up early to play minecraft VR I told him I would buy him
#24 [01:00] <Capfan67> Hi gravity2
#25 [01:00] <gravity2> Hi
#26 [01:01] <Capfan67> gravity2, So, at the outset let me mention that this is a technical support channel for Java Edition. We are volunteers, not Mojang. Now, about your issue:
#27 [01:01] <gravity2> yes thank you, not much choice at the moment since mojang will get back to me sometime next month I guess
#28 [01:01] <Capfan67> gravity2, The version for Oculus Rift is the Windows 10 Edition, purchased on the Windows Store. The vr page that links you can be viewed here:
#29 [01:02] <Capfan67> gravity2, If you purchased Java Edition, that doesn't support Oculus Rift. I can link the page for Refunds if you want to pursue that avenue.
#30 [01:03] <Capfan67> gravity2, OOps.. missed the vr link. Here it is: https://www.minecraft.net/en-us/vr/
#31 [01:03] <gravity2> yes thank you. I'd like that as I've been digging around their site for a while and haven't seen that page
#32 [01:03] <gravity2> yeah def not paying another $30 ... at least not until I get the other back
#33 [01:04] <Capfan67> gravity2, As a note, refunds follow the standard support route, so response will be a while. Just fully explain what has happened, then they'll work with you.
#34 [01:04] <Capfan67> ??> gravity2 account/refund
#35 [01:04] <Absol> gravity2: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#37 [01:05] <gravity2> thank you
#38 [01:05] <Capfan67> gravity2, Best of luck to you and your son.
#39 [01:05] <gravity2> u2
#40 [01:05] <gravity2> u2
#41 [01:05] * gravity2 [webchat@ip70-171-100-79.no.no.cox.net] has left #minecrafthelp
#42 [01:38] * kingruben [webchat@198.169-245-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#43 [01:38] <kingruben> hello
#44 [01:38] <kingruben> kaniemand nederlands
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#49 [02:03] <scarlet_flandre> hello ?
#50 [02:04] <scarlet_flandre> um..
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#52 [03:37] * Charles [webchat@112.206.18.3.pldt.net] has joined #minecrafthelp
#53 [03:37] <Charles> Help
#54 [03:38] <Guest11798> I haven’t been able to connect to any multiplayer games and I also haven’t been able to make and play in my own worlds, however I can join the servers like the HIVE, etc. It’s frustrating, any tips?
#55 [03:40] * Charles [webchat@112.206.18.3.pldt.net] has joined #minecrafthelp
#56 [03:40] <Charles> I agent bee able to connect to multiplayer games or create worlds but I could connect to servers like the hive, etc. Any tips?
#57 [03:40] * Charles is now known as Guest17576
#58 [03:41] <Guest17576> Haven’t been*
#59 [03:41] <Guest17576> I’m using Minecraft pe version 1.9.0 and man it’s frustrating
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#61 [04:11] * Scorp3 [webchat@72-160-224-222.dyn.centurytel.net] has joined #minecrafthelp
#62 [04:12] <Scorp3> Hi, a long time ago someone helped me figure out my laptop was actually a net book and couldn't run MC, I want to ask them about the newest laptop I'm looking at buying, before I buy it. Basically I want to make sure it's a real laptop.
#63 [04:14] <Scorp3> is this a real laptop?: ASUS VivoBook Laptop, 15.6” Full HD, AMD Ryzen R3 Processor with Vega 3 Graphics, 6GB DDR4 RAM, 1TB FireCuda Hybrid Storage; 802.11ac WiFi, Windows 10 - F505ZA-DB31
#64 [04:14] <tyteen4a03> Scorp3: looks fine, but probably won't run MC well
#65 [04:14] <Scorp3> o.0 why?
#66 [04:14] <tyteen4a03> Scorp3: no discrete graphics card
#67 [04:15] <Scorp3> you mean a seperate one?
#68 [04:15] <tyteen4a03> Scorp3: yes
#69 [04:15] <Scorp3> you can't see it, but i'm banging my head on my desk right now XD
#70 [04:16] <Scorp3> so what graphics card am I looking for?
#71 [04:16] <tyteen4a03> Scorp3: anything from the last few years will do
#72 [04:16] <Scorp3> and is every laptop with a Ryzen a real one? Like not a net book.
#73 [04:16] <tyteen4a03> Ryzen is a CPU line
#74 [04:16] <Scorp3> yea
#75 [04:16] <tyteen4a03> there are top end models and entry level models
#76 [04:17] <tyteen4a03> as a rule of thumb, if a laptop costs less than $750, it's not going to be a good PC for gaming
#77 [04:17] <Scorp3> ah
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#79 [04:17] <Scorp3> ouch
#80 [04:17] <Scorp3> well time to keep saving u XD
#81 [04:18] <aayush> Error: java.lang.IllegalStateException: GLFW error 65542: WGL
#82 [04:18] <tyteen4a03> ??> aayush win/dxdiag
#83 [04:18] <Absol> aayush: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#84 [04:18] <Scorp3> thanks!
#85 [04:18] <aayush> im not able to start the game
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#91 [04:57] <scarlet_flandre> hello ?
#92 [04:58] <scarlet_flandre> hello ?
#93 [04:58] <scarlet_flandre> I sent an e-mail to the headmaster. Should I wait for a few days?
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#96 [05:03] * JuanAntonioPG [webchat@248.169.162.79.dynamic.jazztel.es] has joined #minecrafthelp
#97 [05:03] <JuanAntonioPG> no recuerdo mi correo electronico
#98 [05:03] <JuanAntonioPG> y no puedo migrar la cuenta
#99 [05:03] <JuanAntonioPG> tampoco tengo acceso a la ID de transacción
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#103 [05:14] <Fly> hi
#104 [05:14] <Fly> https://paste.ubuntu.com/p/Zsy4YjRTt4/
#105 [05:14] <Fly> i have error in minecraft
#106 [05:15] <Fly> hello??????????
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#112 [06:04] * Panagiota [webchat@212.251.53.48.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#113 [06:05] <Panagiota> Hello, I need help giving permission to my account to change the email address of it
#114 [06:05] <Panagiota> So I can have the minecraft account that has minecraft to work with that address
#115 [06:05] <Panagiota> I accidentally created this account a while ago without realizing
#116 [06:05] <Panagiota> And I want to change the address
#117 [06:06] <Panagiota> Is it possible to get that arranged?
#118 [06:07] * NeptuneVEVO [webchat@cpc116832-kemp8-2-0-cust4079.9-2.cable.virginm.net] has joined #minecrafthelp
#119 [06:07] <NeptuneVEVO> Hello, I need help
#120 [06:08] * NeptuneVEVO [webchat@cpc116832-kemp8-2-0-cust4079.9-2.cable.virginm.net] has joined #minecrafthelp
#121 [06:08] <NeptuneVEVO> Hello?
#122 [06:08] <NeptuneVEVO> I get an OpenGL error whenever I try to do something
#123 [06:09] <NeptuneVEVO> At least I think it's an OpenGL error
#124 [06:10] * NeptuneVEVO [webchat@cpc116832-kemp8-2-0-cust4079.9-2.cable.virginm.net] has quit. (Client Quit)
#125 [06:17] <Panagiota> Guessing no one is here
#126 [06:18] <Andrio> Panagiota, can you change it at https://account.mojang.com/me/settings ?
#127 [06:19] * Panagiota [webchat@212.251.53.48.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#128 [06:27] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#129 [06:28] <Musiciannn> Hello again tyteen4a03 :) I have a little problem with a server for not modded minecraft (any version). The issue is that it only uses around 200 mb of RAM and it cant start fast as it could before.
#130 [06:35] * sizeablerainbow [webchat@bcddb66f.skybroadband.com] has joined #minecrafthelp
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#132 [06:38] * Ethan [webchat@CPE-144-133-96-41.nsw.bigpond.net.au] has joined #minecrafthelp
#133 [06:39] <Ethan> I can't enter my friend's LAN server
#134 [06:41] * Ethan [webchat@CPE-144-133-96-41.nsw.bigpond.net.au] has quit. (Client Quit)
#135 [06:46] * Panagiota [webchat@212.251.53.48.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#136 [06:46] <Panagiota> No I need parent's permission
#137 [06:46] <Panagiota> But I just want to change the account
#138 [06:47] <Panagiota> email
#139 [06:50] <Panagiota> We can't afford to buy minecraft again
#140 [07:00] * MIXTO_TROLL [webchat@193.125.248.160] has joined #minecrafthelp
#141 [07:00] <MIXTO_TROLL> Hello?
#142 [07:00] <Panagiota> Hello
#143 [07:00] <MIXTO_TROLL> i can´t log in the launcher and Minecraft.com
#144 [07:00] <MIXTO_TROLL> only mojang.com
#145 [07:01] <MIXTO_TROLL> could not connect to server
#146 [07:01] <MIXTO_TROLL> Help please.
#147 [07:02] <MIXTO_TROLL> ?
#148 [07:03] * MIXTO_TROLL [webchat@193.125.248.160] has quit. (Client Quit)
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#153 [07:26] * iulian12h [webchat@188.26.71.27] has joined #minecrafthelp
#154 [07:26] <iulian12h> https://paste.gg/p/anonymous/f1014dd912bb43f8869de86205a2ee93
#155 [07:28] <Galaxy_2Alex> ??> iulian12h error/download
#156 [07:28] <Absol> iulian12h: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#158 [07:31] <iulian12h> done
#159 [07:31] <iulian12h> thanks
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#168 [08:10] <Panagiota> Can I do something in my situation?
#169 [08:10] <Galaxy_2Alex> Panagiota, What is your situation?
#170 [08:12] <Panagiota> I want to change an account's email but I dont have parental permission
#171 [08:12] <Panagiota> I created it on accident
#172 [08:12] <Panagiota> on that email address was supposed to be an account that has a minecraft acc
#173 [08:13] <Galaxy_2Alex> Panagiota, Do you already have Minecraft on that account?
#174 [08:14] <Panagiota> not on the one that I created on accident
#175 [08:14] <Panagiota> aka the account I want to change the address of
#176 [08:14] <Galaxy_2Alex> Panagiota, Might be easier to just create a new account with the new email address.
#177 [08:15] <Panagiota> But that email address that I have the minecraft account on isn't one that I can rely on for security
#178 [08:15] <Panagiota> I want it to be on that email address...anyway I can get permssion to do that
#179 [08:16] * BaKuSiN [webchat@171.red-2-138-145.dynamicip.rima-tde.net] has joined #minecrafthelp
#180 [08:16] <BaKuSiN> Hi!
#181 [08:16] <Panagiota> I can't afford bying another minecraft account, plus I don't need it
#182 [08:17] <Galaxy_2Alex> Panagiota, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#183 [08:17] <Galaxy_2Alex> ??> Panagiota account/trans-id
#184 [08:17] <Absol> Panagiota: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#185 [08:17] <Galaxy_2Alex> ??> Panagiota account/send-email
#186 [08:17] <Absol> Panagiota: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#187 [08:17] <Absol> Panagiota: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#188 [08:17] <Galaxy_2Alex> BaKuSiN, Hello
#189 [08:17] <Panagiota> Transaction ID?
#190 [08:17] <BaKuSiN> I need some help about I cant connect to my account, I tried to recovery the password, but never come to my email, i tried contacting with mojang and no answer :\
#191 [08:18] <Panagiota> The minecraft was given to me as a gift
#192 [08:18] <BaKuSiN> hi Galaxy_2Alex :)
#193 [08:18] <Galaxy_2Alex> Panagiota, The gift code is the transaction ID.
#194 [08:18] * DAVE [webchat@162.243.4.247] has joined #minecrafthelp
#195 [08:18] <Panagiota> I mean that's why we changed the email address because he bought the account for himself and then gave it to me by changing the address
#196 [08:18] <Panagiota> cause he didn't need it
#197 [08:19] <Galaxy_2Alex> BaKuSiN, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#198 [08:19] <Galaxy_2Alex> BaKuSiN, Also, unfortunately, due to understaffing and unexpected sickness, the wait time for account support request is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#199 [08:19] * DAVE is now known as Guest8944
#200 [08:19] <Galaxy_2Alex> Panagiota, Giving a Minecraft account to someone else is technically an EULA violation.
#201 [08:19] <Guest8944> CANT GET HELP WHEN I CLICK FORGOT PASSWORD
#202 [08:19] <BaKuSiN> Galaxy_2Alex how much in time is longer than normal? :\
#203 [08:20] <Galaxy_2Alex> BaKuSiN, Check the page
#204 [08:20] <Galaxy_2Alex> ??> Guest8944 scold/shout
#205 [08:20] <Absol> Guest8944: There is no need to yell. The acoustics in here are wonderful.
#206 [08:20] <Galaxy_2Alex> Guest8944, What happens when you click it?
#207 [08:20] <Panagiota> But the account I need help with doesn't even have a minecraft account
#208 [08:20] * Guest8944 [webchat@162.243.4.247] has quit. (Client Quit)
#209 [08:20] <Panagiota> I just need to replace the emails of the accounts
#210 [08:20] <Galaxy_2Alex> Panagiota, In that case, contact Mojang about that account. No need to give a transaction ID in that case.
#211 [08:21] <Galaxy_2Alex> Panagiota, I do not think the whole parental consent part can be undone without contacting Mojang.
#212 [08:21] <BaKuSiN> Galaxy_2Alex ye, the page says all that i checked, the confirmation email from the mojang contact form i received, I had used before the recovery password, and i checked in spam folder
#213 [08:22] <Galaxy_2Alex> BaKuSiN, In that case you will have to wait for them to answer.
#214 [08:22] <BaKuSiN> feelsbadman
#215 [08:23] <BaKuSiN> doesnt exists a live chat with mojang?
#216 [08:23] <Galaxy_2Alex> BaKuSiN, No.
#217 [08:23] <BaKuSiN> Well... thank you very much!
#218 [08:26] <Panagiota> Okay thank you
#219 [08:26] * Panagiota [webchat@212.251.53.48.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
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#221 [08:34] * chances [webchat@host86-170-10-15.range86-170.btcentralplus.com] has joined #minecrafthelp
#222 [08:35] <chances> Hello
#223 [08:35] <chances> I would like to recover my account
#224 [08:37] <chances> I have sent an email on the 24th of February and haven't gotten a reply so I'm hoping you can help me here.
#225 [08:40] <chances> If anyone could assist me, I'd appreciate that
#226 [08:40] <chances> I have the TID of my account that I need to recover
#227 [08:54] <chances> I'll stay here for now
#228 [08:58] <chances> Is it better to stay here? Because whenever I send emails to Mojang I never get a response sadly
#229 [09:00] * Chances [webchat@host86-170-10-15.range86-170.btcentralplus.com] has joined #minecrafthelp
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#232 [09:05] * Max7 [webchat@79-69-5-223.dynamic.dsl.as9105.com] has joined #minecrafthelp
#233 [09:05] <Max7> Someone has used the redeeming code for minecraft windows ten
#234 [09:05] <Max7> so i cant use it
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#241 [09:09] <Chances> Hello
#242 [09:09] <Chances> If anyone could assist me, I'd appreciate that.
#243 [09:09] * Gugu55633 [webchat@191.249.105.254.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#244 [09:10] <Gugu55633> hi
#245 [09:10] * Bilbo [webchat@66-169-26-244.dhcp.gnvl.sc.charter.com] has quit. (Client Quit)
#246 [09:10] * Gugu55633 [webchat@191.249.105.254.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#247 [09:15] * Mudd [~w@76.202.115.164] has quit. (Quit: Bye)
#248 [09:17] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#249 [09:18] * Max7 [webchat@79-69-5-223.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#250 [09:19] <Capfan67> Chances, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#251 [09:19] <Capfan67> Chances, If you sent your support ticket request on the 24th, you have a little longer to wait.
#252 [09:19] <Chances> Thanks :)
#253 [09:25] * Chances [webchat@host86-170-10-15.range86-170.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#254 [10:24] * Ellie [webchat@host86-160-56-184.range86-160.btcentralplus.com] has joined #minecrafthelp
#255 [10:24] <Ellie> when I open my Minecraft application, it wont load and is just stuck on a loading screen
#256 [10:28] * Ellie [webchat@host86-160-56-184.range86-160.btcentralplus.com] has quit. (Client Quit)
#257 [10:28] * Pebito [webchat@45-234-11-126.lagoanet-telecomunicacoes.com.br] has joined #minecrafthelp
#258 [10:28] <Pebito> Quando criei minha conta coloquei a data de nascimento errada e queria mudar para a correta que seria: 21/03/2003
#259 [10:30] <Pebito> Help
#260 [10:35] * abbn46 [webchat@h5-44-196-112.cust.a3fiber.se] has joined #minecrafthelp
#261 [10:36] <abbn46> Hello?
#262 [10:38] <Pebito> hello
#263 [10:39] <abbn46> Hello, I dont know if my questions is suited for this site or I should send in a ticket. But what can you help me with? I need to recover my old Mojang account
#264 [10:45] * Pebito [webchat@45-234-11-126.lagoanet-telecomunicacoes.com.br] has quit. (Quit: webchat.esper.net)
#265 [10:57] * blueberry [webchat@pc-166-76-86-200.cm.vtr.net] has joined #minecrafthelp
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#267 [11:10] * mrock [webchat@24-183-164-48.dhcp.plbg.ny.charter.com] has joined #minecrafthelp
#268 [11:10] <UJackwagon99> uhhh what do I do if my account was hacked
#269 [11:10] * Rogier [webchat@095-097-096-113.static.chello.nl] has joined #minecrafthelp
#270 [11:11] * BaKuSiN [webchat@171.red-2-138-145.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#271 [11:11] <mrock> I can't log in. I uninstalled, reinstalled, I updated java, it was working fine. I tried older versions.. nothing. The White Majohng screen just sits in limbo, then says not responding.
#272 [11:13] <Rogier> Hallo, I'm getting a error when trying to connect to a LAN server get this error. Firewall has been turned of so that isn't the problem. Error message is: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#273 [11:20] * UJackwagon99 [webchat@dynamic-acs-24-154-107-236.zoominternet.net] has quit. (Quit: webchat.esper.net)
#274 [11:22] * mrock [webchat@24-183-164-48.dhcp.plbg.ny.charter.com] has quit. (Quit: webchat.esper.net)
#275 [11:28] * panmocny [webchat@37-48-17-35.nat.epc.tmcz.cz] has joined #minecrafthelp
#276 [11:29] <panmocny> Hello, i have problem with my account. I bought it back in alpha version, i tried to migrate it but i cant login and i dont receive any emails
#277 [11:36] * panmocny [webchat@37-48-17-35.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#278 [11:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#279 [11:45] * PrintyY [webchat@b9168e14.cgn.dg-w.de] has joined #minecrafthelp
#280 [11:45] <PrintyY> hello
#281 [11:46] * Bilbo [webchat@66-169-26-244.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#282 [11:47] <PrintyY> my Question is, i cant log in on the official minecraft site when i click on log in is comes nothing, an when i want to go on an server ingame, there come a Report Like the servers are currently in maintenance so there are offline!
#283 [11:47] * Kevin2 [webchat@ti0082a330-0014.bb.online.no] has joined #minecrafthelp
#284 [11:48] * Bilbo [webchat@66-169-26-244.dhcp.gnvl.sc.charter.com] has quit. (Client Quit)
#285 [11:48] <Kevin2> Hey, i need some help regarding the merge from minecraft account to mojang account
#286 [11:48] <PrintyY> i reinstalled it, i deletet my Virus programm but nothing helps
#287 [11:49] * PrintyY [webchat@b9168e14.cgn.dg-w.de] has quit. (Client Quit)
#288 [11:50] * merideni [webchat@ip-5-172-235-133.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#289 [11:50] <merideni> hi
#290 [11:51] <merideni> i have a problem launching 1.13.2 minecraft
#291 [11:51] <merideni> it says: Error: java.lang.ExceptionInInitializerError
#292 [11:53] <merideni> hi
#293 [11:53] <merideni> i have a problem
#294 [11:53] <merideni> with lauching minecraft 1.13.2
#295 [11:53] <merideni> it says:
#296 [11:53] <merideni> Error: java.lang.ExceptionInInitializerError
#297 [11:57] * merideni3 [webchat@ip-5-172-235-133.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#298 [11:58] <merideni3> hi
#299 [11:58] <merideni3> i have a problem
#300 [11:58] <merideni3> i cannot launch game
#301 [11:58] <merideni3> 1.13.2
#302 [11:58] <merideni3> it says error: java.lang.ExceptionInInitializerError
#303 [12:07] * jvxz2000 [webchat@128.201.232.194.ruraltecsvs.com.br] has joined #minecrafthelp
#304 [12:09] * Goose [webchat@98.159.182.7.dsl.venturecomm.net] has joined #minecrafthelp
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#307 [12:11] <Goose> Hi im having issues with logining into the minecraft website . I have made an account and verified it but when trying to login on the minecraft website it does not go through
#308 [12:18] * hexa [webchat@198-27-150-157.dsl.dynamic.sonic.net] has joined #minecrafthelp
#309 [12:20] <hexa> hey, im having an issue with realms, the issue being that every time i try to download my latest realms backup, it always gives me the "Download Failed" error
#310 [12:29] * FluffyUnii [webchat@05429d10.skybroadband.com] has joined #minecrafthelp
#311 [12:30] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#312 [12:30] * Gabby [webchat@c-68-39-79-34.hsd1.in.comcast.net] has joined #minecrafthelp
#313 [12:31] <FluffyUnii> Hi, i'm having issues with the java edition launcher, I can only use one at a time and each time i leave a server I have to restart Minecraft, this has led to "suspicious activity" and a password reset in the past. The launcher will also sometimes fail to load any minecraft files and will hang while trying to access the first. Reinstalling minecraf
#314 [12:31] <FluffyUnii> t does not fix this
#315 [12:31] <FluffyUnii> can anyone suggest anything?
#316 [12:32] * Putte09 [webchat@97-87-228-182.dhcp.sgnw.mi.charter.com] has joined #minecrafthelp
#317 [12:32] <Gabby> I can't change my skin. Every time I do a quiz pops up for questions about my life. Like the whos your best friend favorte card game and things like that. I donot remember those answers.
#318 [12:32] <Gabby> And I cannot change them because the email never reaches my account.
#319 [12:33] <FluffyUnii> you can change those questions and answers by contacting mojang themselves, I have had to in the past also, after my answers were 4 years old and i coulnt remember a single one
#320 [12:33] <Putte09> When you can't find the Purchase ID for you're MC Account and you have constantly contacted Mojang Support and they tell you to find it but theirs no trace of the ID at all. I don't even know what to do.
#321 [12:33] <FluffyUnii> are you sure you have the right email?
#322 [12:33] <Gabby> Yes I'm sure
#323 [12:34] <FluffyUnii> and it's not landing in your spam or filtered emails?
#324 [12:34] <Gabby> nope
#325 [12:34] <FluffyUnii> and i assume you can't change your email bc of the answers not being remembered
#326 [12:34] <Gabby> yeah
#327 [12:35] <FluffyUnii> did you purchase mc with paypal, putte
#328 [12:35] <FluffyUnii> id try to contact a mojang employee in their support, i dont think anyone here is able to help with that sorry gabby
#329 [12:35] <Putte09> Yes I did. However I have checked it over multiple times and requested Purchase History with the same Account.
#330 [12:36] <Gabby> Oh well I guess Ima just keep trying
#331 [12:36] <Putte09> 2011 is when I made the purchase.
#332 [12:36] <Gabby> Thanks for the help
#333 [12:36] * Gabby [webchat@c-68-39-79-34.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#334 [12:37] * Nurri_ [webchat@kswkon8801w-lp140-02-76-69-35-254.dsl.bell.ca] has joined #minecrafthelp
#335 [12:37] <Putte09> Almost 4 years have I been on this issue and made like 50 support cases since 2015. They always ask for the ID. Well I am tired of telling them that I don't have it. Heck I have better luck getting back into my accounts when I go away through Star Trek Online or Outlook.
#336 [12:38] <Putte09> And of coarse the Answers would be wrong `since I was like 15 and I forgot to write them down.
#337 [12:38] <Nurri_> I also don't have the account ID
#338 [12:38] * hexa [webchat@198-27-150-157.dsl.dynamic.sonic.net] has quit. (Quit: webchat.esper.net)
#339 [12:38] <Putte09> No one does.
#340 [12:38] <Goose> Hi im having issues with logining into the minecraft website . I have made an account and verified it but when trying to login on the minecraft website it does not go through
#341 [12:38] <FluffyUnii> i believe you can find the id by going to paypal, selecting "see more activity" then go to statements and selecting the yeear you paid for mc
#342 [12:39] <Putte09> No one ever does, because Mojang made a really poor system to purchase Minecraft through that Skrill nonsense and so fourth when MC was becoming popular.
#343 [12:40] <FluffyUnii> Goose in your case i can only suggest using the recover password option to see if you get the email
#344 [12:40] <Goose> Okay
#345 [12:43] <Putte09> And this whole IRC chat crap is a result of a bad system because many others are stumped on the same things and can't do jack crap because they can't help recover the account except with the same answer that has been useless through many times. "did you purchase mc with paypal?" Well hell let me look through my Sister's Paypal after all these years
#346 [12:43] <Putte09> since she didn't know she had to keep a transaction ID all this time! Good job Mojang. Good job! Improve you're support methods in the future.
#347 [12:43] * Putte09 [webchat@97-87-228-182.dhcp.sgnw.mi.charter.com] has quit. (Quit: webchat.esper.net)
#348 [12:51] * andry2005 [webchat@93.48.240.188] has joined #minecrafthelp
#349 [12:56] <andry2005> the problem I am having is that I see white lines between the blocks and that the textures are really strange from a distance
#350 [12:59] <andry2005> I've already tried removing antialiasing and vertical sync but it doesn't seem to work
#351 [13:00] <FluffyUnii> have you tried to update your display drivers?
#352 [13:03] <andry2005> yes
#353 [13:04] <FluffyUnii> do you have a custom texture pack installed? Or Optifine?
#354 [13:05] <andry2005> no
#355 [13:05] <urielsalis> hi FluffyUnii
#356 [13:05] <urielsalis> hi andry2005
#357 [13:05] <urielsalis> andry2005, set mipmap to 0
#358 [13:05] * MeiaDois [webchat@191-5-217-197.osir.net.br] has joined #minecrafthelp
#359 [13:05] <MeiaDois> hello
#360 [13:05] <FluffyUnii> o/
#361 [13:05] <MeiaDois> i Speak Braziliam?
#362 [13:05] <andry2005> I'll try
#363 [13:05] <urielsalis> MeiaDois, sorry, this is a english only chat
#364 [13:06] <urielsalis> FluffyUnii, are you using a VPN?
#365 [13:06] <FluffyUnii> no vpn
#366 [13:06] <MeiaDois> I need help, my minecraft does not open
#367 [13:06] <urielsalis> FluffyUnii, anything that would change your IP?
#368 [13:06] <urielsalis> MeiaDois, what happens when you try?
#369 [13:06] <FluffyUnii> nothing like that
#370 [13:07] <MeiaDois> urielsalis
#371 [13:07] <MeiaDois> it from OpenGL error
#372 [13:07] <MeiaDois> Sorry for the bad english, I'm Brazilian.
#373 [13:08] <MeiaDois> urielsaliscan you help me?
#374 [13:08] <MeiaDois> can you help me
#375 [13:09] <andry2005> urielsalis, it seems to work thanks, sorry for bad english
#376 [13:09] <MeiaDois> andry2005 pode me ajudar?
#377 [13:09] * andry2005 [webchat@93.48.240.188] has quit. (Quit: webchat.esper.net)
#378 [13:10] <MeiaDois> The only person who was going to help me left :(
#379 [13:10] <FluffyUnii> I think Urielsalis is busy rn, he is still here
#380 [13:10] * Zer00Cool [~zencool@lmontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
#381 [13:10] <FluffyUnii> it was andry that left
#382 [13:11] <MeiaDois> FluffyUni ican you help me?
#383 [13:11] <MeiaDois> ops
#384 [13:11] <MeiaDois> FluffyUnii can you help me?
#385 [13:12] * KingLiion [webchat@host-2-96-164-52.as13285.net] has joined #minecrafthelp
#386 [13:12] <FluffyUnii> i'm not super knowledgeable about those things, sorry
#387 [13:12] <KingLiion> Is Capfan67 here?
#388 [13:12] <KingLiion> Capfan67
#389 [13:13] <KingLiion> anyone atleast online?
#390 [13:13] <FluffyUnii> yes?
#391 [13:13] <KingLiion> hi fluffy
#392 [13:13] <FluffyUnii> Hello :D
#393 [13:14] <KingLiion> earlier this week, i got help by a volunteer of yours
#394 [13:14] <MeiaDois> someone help me please :(
#395 [13:14] <KingLiion> helped me with the transaction code
#396 [13:14] <FluffyUnii> i'm not a volunteer here, I am awaiting help also
#397 [13:14] <KingLiion> oh
#398 [13:14] <KingLiion> ok
#399 [13:14] <KingLiion> sry mate
#400 [13:19] <KingLiion> any volunteers out there
#401 [13:19] <KingLiion> ?
#402 [13:20] <FluffyUnii> There are some here, just busy rn i think
#403 [13:21] * SrGapple [webchat@adsl190-28-159-160.epm.net.co] has joined #minecrafthelp
#404 [13:21] * SrGapple [webchat@adsl190-28-159-160.epm.net.co] has quit. (Client Quit)
#405 [13:23] <KingLiion> Fluffy
#406 [13:23] <KingLiion> lets just chat meanwhile we wait
#407 [13:24] <KingLiion> why r u here, like what happended?
#408 [13:24] * Crazy [webchat@pool-173-48-43-154.bstnma.fios.verizon.net] has joined #minecrafthelp
#409 [13:25] <Crazy> any sujestions to how to be able to sign into my acount when i don't remember my security questions and the email linked to the acount no longer functions at all and it is imposible to get to because the service was shut down by the provider?
#410 [13:28] <tyteen4a03> ??> Crazy account/send-email
#411 [13:28] <Absol> Crazy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#412 [13:28] <Absol> Crazy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#413 [13:28] <tyteen4a03> Crazy: when, and how, did you purchase MC?
#414 [13:30] <KingLiion> how long do i need to wait
#415 [13:30] <KingLiion> i did my thnk on 12 of March
#416 [13:30] <Crazy> i purchassed it about 4 years after it first can out before the rights to it got purchased by microsoft and i purchased it derectly though mojang after creating an acount\
#417 [13:30] <KingLiion> like 4 days ago
#418 [13:32] * OtokoRetoro [webchat@5e0c73e3.bb.sky.com] has joined #minecrafthelp
#419 [13:32] <KingLiion> i already sent an application about my case with Transation and all the reason such as not logging in to my account
#420 [13:32] <KingLiion> what is taking so long?
#421 [13:33] <OtokoRetoro> Hi there, I recently purchased Java edition only to discover it is no longer being updated, it also appears I did not get the code to move to the Win 10 version, what do I do? I shouldn't have to purchase the game again surely, especially when Mojang are still selling java edition with no warnings on it
#422 [13:34] <tyteen4a03> Crazy: how did you pay for it?
#423 [13:34] <tyteen4a03> KingLiion: staff shortages and flu season
#424 [13:34] <OtokoRetoro> by paypal
#425 [13:35] <Crazy> with a credit card and I have had acess before it is just that it is been suposidle the first time on this computer and
#426 [13:35] <Crazy> the fact that i am trying to install the game now
#427 [13:36] <KingLiion> tyteen4a03 so when will i my account get fixed, and what form will i get it in, byt username and pasword or just a password reset and thats it?
#428 [13:36] <tyteen4a03> KingLiion: Mojang Support will advise you on that
#429 [13:36] <tyteen4a03> ??> Crazy account/trans-id/braintree
#430 [13:36] <Absol> Crazy: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#431 [13:36] <Absol> Crazy: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#432 [13:37] <tyteen4a03> OtokoRetoro: the promotion for free Windows 10 Edition ended last November
#433 [13:37] <KingLiion> tyteen4a03 have not got any, but if did i remember it said something about 28 days
#434 [13:37] <tyteen4a03> KingLiion: yes unfortunately
#435 [13:37] <KingLiion> tyteen4a03 so after 28 days i will receive my account
#436 [13:38] <tyteen4a03> KingLiion: Mojang Support will advise you on that
#437 [13:38] * nilas007 [webchat@2-248-21-250-no14.tbcn.telia.com] has joined #minecrafthelp
#438 [13:38] <nilas007> hello
#439 [13:38] <Crazy> i would if i knew it but it has been so long that i no longer have acess to that data because some like the credit cards have changed and the fact that i have never heard of the Braintree trasaction ID before now
#440 [13:39] <Crazy> because i got that game about 5 years ago
#441 [13:39] <OtokoRetoro> ouch, I brought it december 23rd so my neice could play on the pc for Christmas. Have to ask why this wasnt and still isnt advertised on the site
#442 [13:39] * alexpoint3 [webchat@176.106.151.53] has joined #minecrafthelp
#443 [13:39] <nilas007> does anyone know how to upgrade my account
#444 [13:39] <nilas007> so i can play on realms
#445 [13:39] <KingLiion> and i also have not got any replies that all the details i put on the application were fine, cause i had some issues with the transaction, where Marcus replied saying that he needed the transaction code. But when i out it in the application does that man it is fine?
#446 [13:40] * alexpoint3 [webchat@176.106.151.53] has quit. (Client Quit)
#447 [13:43] * seiunna [webchat@246.sub-174-204-15.myvzw.com] has joined #minecrafthelp
#448 [13:44] <OtokoRetoro> Have I any other options apart from paying again?
#449 [13:45] <seiunna> Hey, I bought Minecraft back in 2013 with a gift card, I remember my email but not password and I no longer have access to that email (or the backup one for that matter) Is there anyways I could somehow get my account back?
#450 [13:51] <tyteen4a03> OtokoRetoro: for Windows 10 Edition?
#451 [13:51] * Tidalwave [webchat@user-0c8gl2d.cable.mindspring.com] has joined #minecrafthelp
#452 [13:51] <tyteen4a03> OtokoRetoro: you still get the Java Edition for paying for it
#453 [13:51] <Tidalwave> hi I need help
#454 [13:51] * Grace [webchat@ip68-97-159-250.ok.ok.cox.net] has joined #minecrafthelp
#455 [13:52] <tyteen4a03> seiunna: do you have the gift card still?
#456 [13:52] * KingLiion [webchat@host-2-96-164-52.as13285.net] has quit. (Quit: webchat.esper.net)
#457 [13:52] <Tidalwave> Im trying to import a minecraft account to a mojang account but I failed too many times and now have to wait 24 hours
#458 [13:53] <seiunna> No unfortunately
#459 [13:53] <Tidalwave> Is there anyway around this
#460 [13:53] <Grace> I don't have access to an old email that I signed up with...trying to log in and haven't logged-in in a while so it wants me to verify email that I can't because it's no longer active.
#461 [13:54] <tyteen4a03> ??> seiunna account/send-email
#462 [13:54] <Absol> seiunna: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#463 [13:54] <Absol> seiunna: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#464 [13:54] <tyteen4a03> Tidalwave: not really
#465 [13:54] <Grace> IS there another way? I can't even answer security passwords because the instruction are sent to the email that is not active anymore
#466 [13:54] <Tidalwave> oh
#467 [13:54] <tyteen4a03> ??> Grace account/reset-email
#468 [13:54] <Absol> Grace: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#469 [13:54] * Tidalwave [webchat@user-0c8gl2d.cable.mindspring.com] has quit. (Client Quit)
#470 [13:55] <seiunna> Okay, thanks
#471 [13:55] <Grace> Does it not ask me to verify old email?
#472 [13:55] * dumbo000 [webchat@pool-100-0-183-152.bstnma.fios.verizon.net] has joined #minecrafthelp
#473 [13:55] <tyteen4a03> Grace: it will ask you to pass a security question challenge
#474 [13:56] <dumbo000> my minecraft launcher does not start correctly on windows 10
#475 [13:57] <OtokoRetoro> Of course I have java edition but it isnt being updated any more and saw posts about the windows 10 superceeding it and some were getting it for free
#476 [13:57] <tyteen4a03> OtokoRetoro: Java Edition is receiving updates
#477 [13:57] <Grace> tyteen4a03 It says account needs to be secured and I can't do that because I don't have access to that email
#478 [13:58] <tyteen4a03> dumbo000: what happens when you try?
#479 [13:58] <tyteen4a03> Grace: ah, you don't have security questions set
#480 [13:58] <tyteen4a03> Grace: when, and how, did you pay for MC?
#481 [13:58] <Grace> through debit card I guess..2014
#482 [13:59] <dumbo000> I keep getting "Unable to fetch server status"
#483 [13:59] <tyteen4a03> ??> Grace account/trans-id/braintree
#484 [13:59] * alexpoint3 [webchat@176.106.151.53] has joined #minecrafthelp
#485 [13:59] <alexpoint3> hello, help please fix authentication service login error disabled for maintenance
#486 [13:59] <Absol> Grace: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#487 [13:59] <Absol> Grace: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#488 [13:59] <tyteen4a03> ??> Grace account/send-email
#489 [13:59] <Absol> Grace: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#490 [13:59] <tyteen4a03> ??> alexpoint3 tools/hjt
#491 [13:59] <Absol> Grace: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#492 [13:59] <Absol> alexpoint3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#493 [13:59] <Absol> alexpoint3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#494 [13:59] <tyteen4a03> dumbo000: where are you getting that?
#495 [14:00] <dumbo000> as soon as I start Minecraft Launcher, it gives me that message
#496 [14:00] <dumbo000> my internet works fine.
#497 [14:00] <tyteen4a03> ??> dumbo000 launcher/log
#498 [14:00] <Absol> dumbo000: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#499 [14:00] <Grace> Absol that card has been expired for awhile
#500 [14:00] <tyteen4a03> Grace: that's fine
#501 [14:00] <OtokoRetoro> java edition isnt, the aquatic update is the last update for it
#502 [14:01] <tyteen4a03> Grace: if you can remember it then send it to Mojang, if you can't give them as much information as you remember
#503 [14:01] <alexpoint3> hello, help please fix authentication service login error disabled for maintenance
#504 [14:01] <tyteen4a03> OtokoRetoro: https://www.minecraft.net/en-us/article/minecraft-snapshot-19w11
#505 [14:01] <tyteen4a03> OtokoRetoro: Villagers and Pillagers update is next
#506 [14:01] <tyteen4a03> ??> alexpoint3 tools/hjt
#507 [14:01] <Absol> alexpoint3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#508 [14:01] <Absol> alexpoint3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#509 [14:02] <tyteen4a03> OtokoRetoro: older console versions (that is not on Bedrock) are indeed not receiving any updates after Aquatic, but Minecraft Java most definitely is still being developed
#510 [14:03] <Grace> tyteen4a03 I'm not even sure I have the same card lol that's been awhile
#511 [14:03] <alexpoint3> не всё это дэрьмо
#512 [14:03] <tyteen4a03> Grace: that's fine, just tell them what you remember
#513 [14:03] <dumbo000> https://paste.gg/p/anonymous/6b859eaa08ec4a7db5ab60a3b970ab75
#514 [14:03] <tyteen4a03> ??> dumbo000 tools/hjt
#515 [14:03] <OtokoRetoro> I must have mt wires crossed, why do I not have ocelots, panda's etc then like the Win 10/ mobile version
#516 [14:03] <Absol> dumbo000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#517 [14:03] <Absol> dumbo000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#518 [14:04] * tyteen4a03 kicked alexpoint3 from #minecrafthelp (Reason: lexpoint3 :Your behavior is not conducive to the desired environment.)
#519 [14:04] <tyteen4a03> OtokoRetoro: Pandas are not in 1.13, however ocelots are
#520 [14:05] * pipidastr [webchat@176.106.151.53] has joined #minecrafthelp
#521 [14:05] <pipidastr> you are all shit
#522 [14:05] <Absol> pipidastr: Please keep it civil
#523 [14:05] <pipidastr> ohhh
#524 [14:06] <pipidastr> sory
#525 [14:06] * tyteen4a03 kicked pipidastr from #minecrafthelp (Reason: ipidastr :OK)
#526 [14:06] <OtokoRetoro> So why is the win 10 version ahead of the java edition please?
#527 [14:07] <tyteen4a03> OtokoRetoro: not sure what you're talking about - they have synchronised release schedule since 1.13
#528 [14:07] <tyteen4a03> uh, Update Aquatic
#529 [14:07] <dumbo000> @Absol - fresh install of windows 10, I have symantec and malewarebytes. No maleware
#530 [14:07] <tyteen4a03> ??> dumbo000 tools/hjt
#531 [14:07] <Absol> dumbo000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#532 [14:07] <Absol> dumbo000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#533 [14:07] <tyteen4a03> dumbo000: please follow our instructinos
#534 [14:07] <OtokoRetoro> so why have I not got Panda's for example then?
#535 [14:08] <Grace> How do I email braintre
#536 [14:08] <tyteen4a03> OtokoRetoro: Because it's a part of the upcoming VIllagers and Pillagers update, which has not been released on any platforms (except PS4, which is not getting any further updates)
#537 [14:08] <tyteen4a03> Grace: you don't - you just give Mojang the last 4
#538 [14:09] <tyteen4a03> ??> Grace account/trans-id/braintree
#539 [14:09] <Absol> Grace: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#540 [14:09] <Absol> Grace: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#541 [14:09] <OtokoRetoro> thank you, ty teen is wrong then, the updates are not synchronized
#542 [14:10] <tyteen4a03> ot
#543 [14:10] <tyteen4a03> OtokoRetoro: not sure which part of PS4 edition is no longer updated you don't get, but OK
#544 [14:11] <Grace> Thank you
#545 [14:11] <OtokoRetoro> win 10 version has pandas, java does not, thus updates not synchronized. i have java edition pc not PS4
#546 [14:11] <dumbo000> https://paste.ubuntu.com/p/dY9jDGfxV4/
#547 [14:11] <tyteen4a03> OtokoRetoro: Windows 10 Edition does not have Pandas
#548 [14:12] <tyteen4a03> dumbo000: only thing that could be blocking Minecraft is Symantec
#549 [14:12] <tyteen4a03> ??> dumbo000 av/norton
#550 [14:12] <Absol> dumbo000: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#551 [14:12] <tyteen4a03> ??> dumbo000 av/norton/uninstall
#552 [14:12] <Absol> dumbo000: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#553 [14:13] <dumbo000> I can connect fine from other machine that has same setup
#554 [14:14] <tyteen4a03> dumbo000: that's the other PC
#555 [14:14] * TheCanadianBevr [webchat@host-66-128-250-78.united.net] has joined #minecrafthelp
#556 [14:14] <TheCanadianBevr> World restoration
#557 [14:14] <TheCanadianBevr> ?
#558 [14:14] * TheCanadianBevr [webchat@host-66-128-250-78.united.net] has quit. (Client Quit)
#559 [14:15] <OtokoRetoro> there has been pandas in win 10 since november 2018
#560 [14:16] <tyteen4a03> OtokoRetoro: in Beta versions, yes: https://minecraft.gamepedia.com/Panda
#561 [14:17] * Grace [webchat@ip68-97-159-250.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#562 [14:18] <OtokoRetoro> this is getting frustrating now, my other neice has pandas and she has not got a beta version of win 10 minecraft
#563 [14:18] <tyteen4a03> OtokoRetoro: release versions don't have Pandas
#564 [14:18] <tyteen4a03> OtokoRetoro: so they must have signed up for the Beta
#565 [14:19] <OtokoRetoro> would you kindly tell me the current non beta version number of win 10 minecraft then please
#566 [14:20] <tyteen4a03> OtokoRetoro: 1.9.0
#567 [14:21] <OtokoRetoro> thank you, I will have to investigate this, I know there is no way my 10 year old neice installed a beta version herself or even knows what that means
#568 [14:21] * fm75 [webchat@37.228.236.251] has joined #minecrafthelp
#569 [14:21] <OtokoRetoro> the main issue is when she comes to visit as the versions are different theres a lot of things she cant do here like she does back home
#570 [14:22] <fm75> Hey guys, I am trying to do something apparently very simple but hitting a wall... I setup a Minecraft server in my home LAN, and I want to connect to it WITHOUT registering to xbox live. Is that even possible?
#571 [14:23] <tyteen4a03> fm75: Java or Bedrock?
#572 [14:23] * nbhbhbh [webchat@host86-149-154-106.range86-149.btcentralplus.com] has joined #minecrafthelp
#573 [14:24] <nbhbhbh> hello i tried to reset my password but the email to reset it is not being sent
#574 [14:24] <fm75> The server is the standard minecraft server Java. The app is the android app
#575 [14:24] <tyteen4a03> ??> nbhbhbh account/email-missing
#576 [14:24] <fm75> tyteen4a03^
#577 [14:24] <Absol> nbhbhbh: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#578 [14:24] <Absol> nbhbhbh: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#579 [14:24] <tyteen4a03> fm75: Java and Bedrock cannot cross-play
#580 [14:24] <nbhbhbh> i use gmail
#581 [14:24] <fm75> tyteen4a03: sorry for the ignorance... What's bedrock?
#582 [14:24] <nbhbhbh> what
#583 [14:25] <nbhbhbh> ?
#584 [14:25] <tyteen4a03> fm75: Windows 10, Pocket Edition, console editions; anything that is not Java Edition
#585 [14:25] <tyteen4a03> nbhbhbh: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#586 [14:25] <nbhbhbh> thank you
#587 [14:25] <tyteen4a03> fm75: Java Edition is the game you can play on PC/Mac/Linux
#588 [14:25] * Crazy [webchat@pool-173-48-43-154.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#589 [14:26] <fm75> tyteen4a03: So you're saying that I won't be able to connect my GooglePlay downloaded App on to my Minecraft Java Server running on my laptop?
#590 [14:26] <OtokoRetoro> thanks for your help, will have to wait an eternity for MOjang support to reply to me email
#591 [14:26] * dumbo000 [webchat@pool-100-0-183-152.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#592 [14:27] * OtokoRetoro [webchat@5e0c73e3.bb.sky.com] has quit. (Quit: webchat.esper.net)
#593 [14:27] <tyteen4a03> fm75: no
#594 [14:27] <tyteen4a03> fm75: you can either create a Java server and play with Java clients, or create a Bedrock server (in beta) and play with Bedrock clients
#595 [14:29] <fm75> tyteen4a03 and I guess there's no bedrock server for Linux
#596 [14:29] * nbhbhbh [webchat@host86-149-154-106.range86-149.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#597 [14:30] <tyteen4a03> fm75: there is: https://www.minecraft.net/en-us/download/server/bedrock/
#598 [14:30] <tyteen4a03> fm75: they're all in Alpha so I wouldn't use it in production
#599 [14:31] * Meight7 [webchat@69.red-79-151-122.dynamicip.rima-tde.net] has joined #minecrafthelp
#600 [14:32] <Meight7> I can't enter the game, it talks about an unexpected error. IDK what to do, please help https://paste.ubuntu.com/p/J4YdG9TdXZ/
#601 [14:32] <fm75> tyteen4a03 It's for my daughter :) To make her and some of her friends play in a restricted environment. However it's not clear if they can join it without having a XBox live account - I tried to setup a server but the app asked me to login to xbox live (which sucks)
#602 [14:32] <tyteen4a03> ??> Meight7 win/dxdiag
#603 [14:32] <Absol> Meight7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#604 [14:32] <tyteen4a03> Meight7: we need the full report
#605 [14:32] <tyteen4a03> fm75: yes - see https://help.mojang.com/customer/en/portal/articles/429052-how-do-i-play-multiplayer-
#606 [14:33] <tyteen4a03> fm75: under Playing on an online server -> Minecraft for Windows 10/Xbox/mobile devices
#607 [14:33] <tyteen4a03> fm75: but I suspect a LAN server (or purchasing Java) would be easier
#608 [14:34] <fm75> Cool. Thank you very much. I will dig a bit more - It was very useful
#609 [14:39] * Zer00Cool [~zencool@lmontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has quit. (Quit: Leaving)
#610 [14:40] * Ali [webchat@cpe-67-252-25-149.nycap.res.rr.com] has joined #minecrafthelp
#611 [14:41] <Ali> Hi! I keep getting the error whenever I log on to any server : "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: "
#612 [14:41] <Ali> I dont know what to do! Can someone help?
#613 [14:49] * Ali [webchat@cpe-67-252-25-149.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#614 [15:16] * iMorosity [webchat@c-76-102-250-212.hsd1.ca.comcast.net] has joined #minecrafthelp
#615 [15:16] <iMorosity> Hello
#616 [15:16] <iMorosity> I am not able to log in
#617 [15:17] <FluffyUnii> Hi, i'm having issues with the java edition launcher, I can only use one at a time and each time i leave a server I have to restart Minecraft, this has led to "suspicious activity" and a password reset in the past. The launcher will also sometimes fail to load any minecraft files and will hang while trying to access the first. Reinstalling minecraf
#618 [15:17] <FluffyUnii> t does not fix this. Not using VPN, traffic is not routed through any other means and there is no reason my IP would be changed, asked earlier but seems to be buried now :p
#619 [15:17] * Skypvpmc [webchat@c-73-186-26-169.hsd1.ma.comcast.net] has joined #minecrafthelp
#620 [15:18] <Skypvpmc> Hello
#621 [15:18] <iMorosity> I am unable to log in either bgro
#622 [15:18] <iMorosity> wassup
#623 [15:18] <Skypvpmc> Im trying to change the email
#624 [15:19] <iMorosity> Whenever I try to log in, it doesnt work :/
#625 [15:19] <Skypvpmc> are you a staff
#626 [15:19] <iMorosity> no Im not
#627 [15:19] <iMorosity> Im currently waiting for a staff member to come
#628 [15:39] * Goose [webchat@98.159.182.7.dsl.venturecomm.net] has quit. (Quit: webchat.esper.net)
#629 [15:40] <iMorosity> bruh
#630 [15:42] * golfer10 [webchat@97-116-74-18.mpls.qwest.net] has joined #minecrafthelp
#631 [15:42] <golfer10> Can I get help with my account migration on minecraft?
#632 [15:44] * golfer10 [webchat@97-116-74-18.mpls.qwest.net] has quit. (Client Quit)
#633 [15:47] * LiamISALemon [webchat@c-71-202-154-126.hsd1.ca.comcast.net] has joined #minecrafthelp
#634 [15:47] * LiamISALemon [webchat@c-71-202-154-126.hsd1.ca.comcast.net] has quit. (Client Quit)
#635 [16:10] * RedCRAFT08 [webchat@59-102-48-21.tpgi.com.au] has joined #minecrafthelp
#636 [16:10] <RedCRAFT08> hello
#637 [16:16] * granny [webchat@c-73-158-245-97.hsd1.ca.comcast.net] has joined #minecrafthelp
#638 [16:20] <granny> Having issues logging in to play the game. When we click on the play button the Mojang logo screen appears then in the upper left corner we see the following "Minecraft 1.13.2 (not responding)"
#639 [16:21] <FluffyUnii> golfer10 https://account.mojang.com/migrate
#640 [16:22] <RedCRAFT08> can anyone help me
#641 [16:23] <FluffyUnii> granny, have you tried deleting your minecraft installation? this can be found at C:\Users\[YOURPCNAME]\AppData\Roaming\.minecraft
#642 [16:24] <FluffyUnii> be sure to backup any saves beforehand
#643 [16:25] <FluffyUnii> redcraft08 what's your issue
#644 [16:25] <RedCRAFT08> I need to know when mojang is going to reply to my ticket about my loss account
#645 [16:26] <FluffyUnii> ok one moment please
#646 [16:28] <FluffyUnii> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#647 [16:28] <FluffyUnii> Refer to this link
#648 [16:28] <FluffyUnii> nobody here works for Mojang btw, we cant help any more than giving you that link
#649 [16:28] <RedCRAFT08> but how i check as on the website it shows red and yellow dots
#650 [16:29] <RedCRAFT08> ur saying i have to wait till monday
#651 [16:29] * Gizzy [webchat@5e0bc01b.bb.sky.com] has joined #minecrafthelp
#652 [16:29] <RedCRAFT08> but everyone else doesnt
#653 [16:29] <RedCRAFT08> thats shit
#654 [16:29] * Absol kicked RedCRAFT08 from #minecrafthelp (Reason: edCRAFT08 :Keep it civilized, you are just a human being)
#655 [16:29] <FluffyUnii> well gg
#656 [16:30] * RedCRAFT08 [webchat@59-102-48-21.tpgi.com.au] has joined #minecrafthelp
#657 [16:30] * TheLordsOfPotatoZ [webchat@188-179-165-178-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#658 [16:30] <TheLordsOfPotatoZ> Hi
#659 [16:31] <RedCRAFT08> i need my account
#660 [16:31] <Capfan67> RedCRAFT08, You'll need to wait for Mojang to respond: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#661 [16:31] <Capfan67> TheLordsOfPotatoZ, Hi
#662 [16:31] <TheLordsOfPotatoZ> I've got a question regarding my mail being on your spam email list- so that I can get back my password for my profile.
#663 [16:31] <RedCRAFT08> so i have to wait till monday
#664 [16:31] <Capfan67> RedCRAFT08 When did you submit your ticket?
#665 [16:32] <RedCRAFT08> friday
#666 [16:32] <FluffyUnii> "We're currently replying to cases received on February 20. We thank you for your patience and will get to each case as quickly as possible." Quote from said page
#667 [16:32] <RedCRAFT08> and today
#668 [16:32] <Capfan67> TheLordsOfPotatoZ, We are not Mojang. This is a volunteer tech support channel. However, if you're not receiving Mojang system emails, you will need to contact them via their support request form.
#669 [16:32] <TheLordsOfPotatoZ> Okay.
#670 [16:32] * TheLordsOfPotatoZ [webchat@188-179-165-178-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#671 [16:33] <RedCRAFT08> well u think a account that was loss 3 years ago would go on the list higher
#672 [16:33] <Capfan67> RedCRAFT08, Read the link. They are responding to tickets submitted on Feb 20th. You have some time to wait still.
#673 [16:33] <RedCRAFT08> as it's a breach in the system
#674 [16:33] <RedCRAFT08> well it shouldn't as it's a system thing they need to sort out
#675 [16:33] <RedCRAFT08> why they need a phone helpline
#676 [16:34] <Capfan67> RedCRAFT08, I can link you to their suggestion page if you want to make that suggestion.
#677 [16:34] <FluffyUnii> you've gone 3 years im sure you can wait till they reply, not to be rude or anything
#678 [16:34] <RedCRAFT08> I'm not a 13 year old im a adult that needs to start making youtube videos again
#679 [16:34] <RedCRAFT08> i've gone three years cause a friend has lend me his account
#680 [16:35] <RedCRAFT08> but i want my account back as it had paid stuff on it
#681 [16:35] <FluffyUnii> I understand, but these guys arent Mojang, neither am I, they cant help you any further
#682 [16:35] <RedCRAFT08> seems fair right?
#683 [16:35] <Capfan67> RedCRAFT08, Once gain, we are not Mojang. We are volunteers who help solve technical issues. We can't make things go faster for you.
#684 [16:36] <RedCRAFT08> well u speak to them don't you
#685 [16:37] <Capfan67> RedCRAFT08, Not in the influential way you are suggesting. I inform them of trends we see here, and when people do really stupid things like post their Transaction ID in this chat. Beyond that, we have no influence.
#686 [16:37] <Capfan67> RedCRAFT08, ...or at least no more than you do.
#687 [16:38] <RedCRAFT08> well i said this to Galaxy_2Alex what if i buy minecraft account do you think they will refund me when they get to my email
#688 [16:38] <Capfan67> RedCRAFT08, There are no known breaches on Mojang's end. Users do foolish things with their credentials and lose control of their accounts. Mojang process the requests in the order they receiving them.
#689 [16:38] <RedCRAFT08> and how would i know if they replied to me if i'm at work
#690 [16:39] * Dill [webchat@ool-944a5898.dyn.optonline.net] has joined #minecrafthelp
#691 [16:39] <Capfan67> RedCRAFT08, It is still too soon for a reply, but you know that. It will come in email, but you know that.
#692 [16:39] <RedCRAFT08> well it is a breach as they didn't have mojang full setup back in 2013
#693 [16:39] <Dill> I do not have access to my account email and I need to reset security questions
#694 [16:40] <Capfan67> Dill, Self service requires two of three things: Knowing your login credentials, having access to your email, and knowing your security answers. If you have two of those 3, I can link you to the page.
#695 [16:41] <Capfan67> Dill, However, your comment implies that you don't. That being the case, you'll need to contact Mojang to reset your security questions:
#696 [16:41] <Dill> I do not
#697 [16:41] <Capfan67> ??> Dill account/send-email
#698 [16:41] <Absol> Dill: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#699 [16:41] <Absol> Dill: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#700 [16:41] <RedCRAFT08> @dill don't put one in as it's going to take 100 years
#701 [16:42] <RedCRAFT08> this isn't fair for anyone that has true issues
#702 [16:42] <Capfan67> RedCRAFT08, If you're going to be disruptive, I'll have to ask you to leave.
#703 [16:42] <Capfan67> RedCRAFT08, As a parting comment, you can leave feedback for Mojang here: https://feedback.minecraft.net/
#704 [16:43] <RedCRAFT08> i'm not leaving feedback when they didn't reply to me 3 years ago when i first put a ticket in
#705 [16:43] <Dill> I did that already
#706 [16:43] <RedCRAFT08> but they didn't get it cause they have glitches in there system
#707 [16:44] <RedCRAFT08> they are now with microsoft you think you would have more people on the cases
#708 [16:44] <RedCRAFT08> maybe put some of the xbox support team with windows support team to help them.
#709 [16:45] <Capfan67> Dill, If you've already sent a support request, then you're on track. Just a matter of waiting for the reply.
#710 [16:45] <Dill> Will it be soon
#711 [16:45] <Capfan67> Dill, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#712 [16:45] <FluffyUnii> hey capfan, while you are here would you mind pointing me in the direction i need for launcher issues? I can only have one open at a time, sometimes mc wont start from the launcher and i have to restart whenever i leave a server. no reason my ip would be changed or otherwise affected and all that. reinstalling MC does not fix
#713 [16:46] <Dill> So I need to wait a month and 4 days
#714 [16:46] <RedCRAFT08> ok capfan67 so say you leave in australia how is it fair for us. will take longer for us to get it.
#715 [16:46] <Capfan67> Dill, Closer to 3 weeks, but yes there is waiting involved.
#716 [16:46] <FluffyUnii> and if it helps, i have my pc set to a static IP, not dynamic
#717 [16:47] <Dill> I not going to bother
#718 [16:48] <Capfan67> FluffyUnii, Your description includes a number of unrelated things. I'm trying to sort out how things to wrong. Is your client crashing at some point?
#719 [16:48] * Dill [webchat@ool-944a5898.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#720 [16:49] <RedCRAFT08> How you find out the time they will get to ur email.
#721 [16:49] <FluffyUnii> it can fail to load minecraft sometimes, stopping on the first file, then it requires me to force close the process itself in task manager
#722 [16:49] <Capfan67> RedCRAFT08, They are located in Sweden, and have normal business hours (8-5).
#723 [16:50] <RedCRAFT08> but im sure they would work around the clock
#724 [16:50] <RedCRAFT08> as u are a gaming business
#725 [16:50] <Capfan67> FluffyUnii, Ok. So you run the launcher. You click play. "Sometimes it stops" - Does it eventually crash, or do you just close the client window?
#726 [16:50] <RedCRAFT08> cause right now when i look at the site for wait time it says it's not a good time
#727 [16:50] <RedCRAFT08> and said that all weekend for me
#728 [16:51] * Nick [webchat@99-185-37-170.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#729 [16:51] <RedCRAFT08> as im 16+ hours ahead of time
#730 [16:51] <FluffyUnii> i close it using task manager if it goes past 30 minutes without loading a single file, otherwise it works fine and i just wait
#731 [16:51] <Capfan67> RedCRAFT08, The website lists the date of the tickets they're current processing. It's updated daily.
#732 [16:51] * Nick is now known as Guest38185
#733 [16:51] <RedCRAFT08> is this the site
#734 [16:51] <RedCRAFT08> https://www.timeanddate.com/worldclock/converter.html?iso=20190316T220000&p1=152
#735 [16:52] <Capfan67> FluffyUnii, That *really* sounds like you have some software loaded on your machine screwing with your file access. We can take a look:
#736 [16:52] <Capfan67> ??> FluffyUnii tools/hjt
#737 [16:52] <Absol> FluffyUnii: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#738 [16:52] <Absol> FluffyUnii: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#739 [16:52] <Guest38185> I cannot receive a verification email when registering my account but I received the email saying I asked for help
#740 [16:53] * nilas007 [webchat@2-248-21-250-no14.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#741 [16:53] <FluffyUnii> okay thanks, ill head back here when it's finished.
#742 [16:53] <Capfan67> Guest38185, Here's the support page for system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#743 [16:53] <RedCRAFT08> Capfan67 is this the site to see the ticket wait line, https://www.timeanddate.com/worldclock/converter.html?iso=20190316T220000&p1=152
#744 [16:54] <FluffyUnii> also this guy sounds like a mad troll i'd just remove him tbh
#745 [16:54] <Capfan67> RedCRAFT08, That site clearly has nothing to do with Mojang.
#746 [16:54] <Gizzy> I'm asking for help on behalf of a friend who is at the end of her patience. she crashes when she clicks on single player or her server. On her crash log she has AL lib:(EE) alc_cleanup: 1 devise not closed Picked up _JAVA_OPTIONs: and says process crashed with exit code 1. can anyone shed some light please
#747 [16:54] <RedCRAFT08> well i click the how long you have to wait and brings me here
#748 [16:55] <Capfan67> Gizzy, The "_java_options" message means there are environment variable set preventing the game from running. I'll post instructions to clean that up:
#749 [16:55] <Gizzy> oh thank you
#750 [16:55] <Capfan67> ??> Gizzy info/vars
#751 [16:55] <Absol> Gizzy: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#752 [16:59] <RedCRAFT08> how would i know how long i have to wait then
#753 [17:00] <Gizzy> thank you i have sent her the link. she tried everything else from reinstalling drivers, java , minecraft and she is in bed with a migraine but will try it when it wears off
#754 [17:02] <Capfan67> RedCRAFT08, The page you were linked show what day they are currently processing. Watch that page. It will progress on work days.
#755 [17:02] <RedCRAFT08> can i ask a question
#756 [17:02] <Capfan67> Gizzy, The page I linked will resolve a specific issue, which is listed in your comment earlier. It's possible your friend has more than one issue. Have them join this chat if that doesn't solve their issue.
#757 [17:03] <RedCRAFT08> how would i play store games of minecraft on my friends account
#758 [17:03] <RedCRAFT08> but he doesnt remember his security question
#759 [17:03] <Guest38185> I cannot get the verification email and the email is not in spam and the email address is typed correctly, the account is for my son who is a minor, is this blocking the verification
#760 [17:06] * Gizzy [webchat@5e0bc01b.bb.sky.com] has quit. (Quit: webchat.esper.net)
#761 [17:07] <Capfan67> RedCRAFT08, I can't advise you there. Sharing account information is one of the foolish things people do that put them in this position in the first place.
#762 [17:08] <RedCRAFT08> well he doesn't play minecraft anymore
#763 [17:10] <RedCRAFT08> but how would we get his security questions
#764 [17:10] <RedCRAFT08> reset
#765 [17:10] <FluffyUnii> send a ticket in to mojang
#766 [17:11] <RedCRAFT08> so another thing i have to wait for
#767 [17:11] <Capfan67> RedCRAFT08, As far as your friends account goes, self service requires two of three things: Knowing the login credentials, access to the email and knowing security answers.
#768 [17:11] <RedCRAFT08> i have 2 of 3
#769 [17:11] <Capfan67> RedCRAFT08, If they have two of those three things, they can recover the account on their own (assuming they haven't done something else foolish and locked their own account).
#770 [17:12] <RedCRAFT08> well i will ask him
#771 [17:12] <RedCRAFT08> thx
#772 [17:12] <Capfan67> RedCRAFT08, If your friend wants to reset security questions, this is the support page: https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#773 [17:16] * RedCRAFT08 [webchat@59-102-48-21.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#774 [17:18] <Capfan67> FluffyUnii, I just noticed your message. We keep chat here, so sorry I didn't notice earlier.
#775 [17:18] <FluffyUnii> thats okay, i dont see this as an urgent thing bc i can still play, it's just more difficult than i like :D
#776 [17:19] <Capfan67> FluffyUnii, Nothing incompatible running on your system that I see.
#777 [17:19] <Capfan67> FluffyUnii, Does this happen with the vanilla launcher and client, or are you running modded?
#778 [17:20] <FluffyUnii> there is a registry key mentioned there for a known virus, i was tricked by a "select this box if you do not wish to recieve this offer" i promply removed it. I'm running everything default except Optifine. but have tried removing that and problem persists
#779 [17:24] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#780 [17:24] <Capfan67> FluffyUnii, The normal cause is malware or bundleware that interferes with the client as it's launching. I don't see any direct evidence, but then again a normal uninstall doesn't fix it and we need to run an ADWare cleaner. lets run that cleaner on your system just in case:
#781 [17:24] * venny77 [webchat@host-92-24-218-20.ppp.as43234.net] has joined #minecrafthelp
#782 [17:25] <Capfan67> ??> FluffyUnii av/adwcleaner
#783 [17:25] <Absol> FluffyUnii: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#784 [17:25] <Absol> FluffyUnii: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#785 [17:25] <VortexGuy> hi. I am having problems connecting to my minecraft account. I have tried resseting my password, uninstalling the game, reinstalling java. but nothing seems to work. can someone please assist me with this situation?
#786 [17:25] <Capfan67> FluffyUnii, If it finds anything, or remnants of anything, it'll clean them up and reboot.
#787 [17:25] <Capfan67> VortexGuy, What happens when you try to login?
#788 [17:26] <VortexGuy> It says: Login failed. Invalid username or password.
#789 [17:26] <venny77> the email address my account is registered to has been deactivated and I have forgotten my password, any idea how to reset it/get the account swapped to my current email?
#790 [17:26] <Capfan67> VortexGuy, can you log into Mojang.com?
#791 [17:26] <FluffyUnii> of course, i removed with "norton power eraser" the only one i have found runs thoroughly in System32 also
#792 [17:26] <VortexGuy> yes
#793 [17:26] <VortexGuy> the problem is only in the minecraft launcher
#794 [17:27] <Capfan67> VortexGuy, That sounds like malware blocking your access to the authentication servers. Let's see if you have any running:
#795 [17:27] <Capfan67> ??> VortexGuy tools/hjt
#796 [17:27] <Absol> VortexGuy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#797 [17:27] <Absol> VortexGuy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#798 [17:27] <FluffyUnii> gonna run this one, will be back shortly
#799 [17:27] <Capfan67> venny77, do you know your login credentials and security answers? If so, I can give you the link to change your email yourself.
#800 [17:28] <venny77> I should do
#801 [17:28] <VortexGuy> Capfan67 Absol will do.
#802 [17:28] <venny77> It's been a long time since I set it up so hopefully I remember everything
#803 [17:28] <Capfan67> venny77, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#804 [17:29] <FluffyUnii> hey capfan, it came back as everything clean
#805 [17:30] <FluffyUnii> should i do the basic repair option anyway?
#806 [17:30] <VortexGuy> Absol it says that it is running already
#807 [17:30] <Capfan67> FluffyUnii, Hmm... The only other cause I would suspect is corrupted assets. You can test this by temporarily renaming your .minecraft folder to something else (such as .minecraft.old), then testing.
#808 [17:31] <Capfan67> VortexGuy, sounds like you ran it twice.
#809 [17:31] <VortexGuy> what should i do?
#810 [17:31] <VortexGuy> it doesn't show up on task manager
#811 [17:31] <venny77> Ok so the only way is to follow the link and leave my contact details and wait for an email response?
#812 [17:32] <Capfan67> VortexGuy, it will show up as "show and fix non-standard parameters"
#813 [17:32] <VortexGuy> what will?
#814 [17:33] <Capfan67> venny77, If you don't know both your login credentials and security answers, then yes you will need to submit a support request.
#815 [17:33] <Capfan67> VortexGuy, Actually, strike that. It's a fork that I was testing. it should show up in your task manager as "HijackThis".
#816 [17:34] <VortexGuy> it doesn't
#817 [17:34] <venny77> yeah I can't remember my password, I have the other info but can't log in to get the password reset or to change the email address on the account
#818 [17:34] <VortexGuy> it says it's open though
#819 [17:35] <VortexGuy> when i try to delete it
#820 [17:35] <Capfan67> venny77, In that case, you'll need to contact Mojang:
#821 [17:35] <Capfan67> ??> venny77 account/send-email
#822 [17:35] <Absol> venny77: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#823 [17:35] <Absol> venny77: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#824 [17:35] * Brooklynn [webchat@71-15-122-189.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#825 [17:36] <Brooklynn> ok. i need a refund on a version of minecraft i bought as i bought the wrong one, how can i do so?
#826 [17:36] <Capfan67> VortexGuy, I'm not sure why you've having trouble running it. I would reboot to clear any instances of the program, then run it again.
#827 [17:37] <Capfan67> ??> Brooklynn account/refund
#828 [17:37] <Absol> Brooklynn: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#829 [17:37] <VortexGuy> i cannot remove it from my computer though...
#830 [17:37] <Brooklynn> thanks!
#831 [17:37] <Capfan67> VortexGuy, If you reboot, it'll clear the running instance. then you can try running it again, or remove it if that's what you want to do.
#832 [17:37] <VortexGuy> okay
#833 [17:37] <VortexGuy> brb
#834 [17:38] <VortexGuy> oh, how will i come back here though
#835 [17:38] <VortexGuy> ?
#836 [17:38] <venny77> wow, replying to cases from nearly 4 weeks ago, guess I'll be waiting a while!
#837 [17:39] <Capfan67> VortexGuy, Here's the link that brings you here: https://minecraftirc.net/minecrafthelp/landing/
#838 [17:39] <VortexGuy> okay, i'll be right back
#839 [17:40] <Capfan67> venny77, My understanding is it's flu season, and they are understaffed. Hopefully the catch up soon.
#840 [17:40] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#841 [17:42] <venny77> me too, it's a long time to wait for a game I've already paid for! Thanks for your help anyway!
#842 [17:43] * venny77 [webchat@host-92-24-218-20.ppp.as43234.net] has quit. (Quit: webchat.esper.net)
#843 [17:45] <Capfan67> FluffyUnii, I need to step away. Hopefully someone else is around and can help move things forward.
#844 [17:46] <FluffyUnii> ok thank you for your help!
#845 [17:46] <FluffyUnii> :D
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#849 [18:12] <ba7888b72413a16a> java 8 is still the only version capable of running vanilla minecraft, right? no java 9, 10?
#850 [18:13] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#851 [18:15] * d4 [webchat@S0106105611c05a66.cg.shawcable.net] has joined #minecrafthelp
#852 [18:15] <d4> hello?
#853 [18:19] * d4 [webchat@S0106105611c05a66.cg.shawcable.net] has quit. (Client Quit)
#854 [18:25] * OCKJ_PoG [webchat@modemcable029.13-81-70.mc.videotron.ca] has joined #minecrafthelp
#855 [18:25] <OCKJ_PoG> Hi
#856 [18:27] <OCKJ_PoG> I have problem
#857 [18:27] <OCKJ_PoG> io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#858 [18:33] * cloelius [webchat@174-23-18-36.slkc.qwest.net] has joined #minecrafthelp
#859 [18:33] <cloelius> hi
#860 [18:34] <cloelius> I de-activated my account earlier and I want ti back now
#861 [18:34] <cloelius> It says to contact mojang support, so I did
#862 [18:34] <cloelius> Is that right?
#863 [18:34] <cloelius> Is that right?
#864 [18:34] * cloelius [webchat@174-23-18-36.slkc.qwest.net] has left #minecrafthelp
#865 [18:34] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#866 [18:35] <VortexGuy> hey. cannot log into my minecraft account it is saying i am using wrong credintials
#867 [18:36] <VortexGuy> tried uninstalling minecraft and java and resseting my passwords + waiting
#868 [18:37] <VortexGuy> this has been going on for multiple months now
#869 [18:38] <tyteen4a03> VortexGuy: are you able to log into account.mojang.com/me?
#870 [18:41] <VortexGuy> yes
#871 [18:42] <VortexGuy> the problem only exists in the minecraft launcher
#872 [18:44] <tyteen4a03> ??> VortexGuy tools/hjt
#873 [18:44] <Absol> VortexGuy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#874 [18:44] <Absol> VortexGuy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#875 [18:45] * Brooklynn [webchat@71-15-122-189.dhcp.ftwo.tx.charter.com] has quit. (Quit: webchat.esper.net)
#876 [18:48] <VortexGuy> i will be back in a minute
#877 [18:48] <VortexGuy> need to reboot
#878 [18:54] * peter1851 [webchat@dhcp-077-251-020-144.chello.nl] has joined #minecrafthelp
#879 [18:56] <peter1851> #minecrafthelp i have a problem! i have to migrate my minecraft account but i have a old account and i dont know my e-mail anymore. but i know my login username and password . how can i see what my e-mail is from my account. ps. sorry for my bad english i am from the netherlands.
#880 [18:57] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#881 [18:57] <VortexGuy> i am back
#882 [18:58] <peter1851> #minecrafthelp i have a problem! i have to migrate my minecraft account but i have a old account and i dont know my e-mail anymore. but i know my login username and password . how can i see what my e-mail is from my account. ps. sorry for my bad english i am from the netherlands.
#883 [18:59] * VGKfangirl [webchat@ip98-160-150-22.lv.lv.cox.net] has joined #minecrafthelp
#884 [18:59] <VGKfangirl> hello?
#885 [18:59] <peter1851> hello
#886 [18:59] <VGKfangirl> is anyone here technical support?
#887 [18:59] <peter1851> i have a problem! i have to migrate my minecraft account but i have a old account and i dont know my e-mail anymore. but i know my login username and password . how can i see what my e-mail is from my account. ps. sorry for my bad english i am from the netherlands.
#888 [19:00] <VGKfangirl> I was able to sign into Minecraft last night until 9:30 pm (PST) when I got a "error: Invalid username/password" I waited a half hour and it still happened with the same message.
#889 [19:01] * peter1851 [webchat@dhcp-077-251-020-144.chello.nl] has quit. (Quit: webchat.esper.net)
#890 [19:01] <VGKfangirl> can anyone help me?
#891 [19:02] <VortexGuy> cannot log in with my username and password. tried uninstalling minecraft, changing password/waiting. hijack log: https://paste.ubuntu.com/p/6BShDd2qtx/
#892 [19:02] <VGKfangirl> same issue as me^
#893 [19:04] <VGKfangirl> i can't even log into the website minecraft.net
#894 [19:04] <VortexGuy> i CAN log into mojang
#895 [19:04] <VGKfangirl> I can't log into Mojang either
#896 [19:05] <VGKfangirl> what do I do?
#897 [19:14] * KarrotKing [webchat@ool-ad03258b.dyn.optonline.net] has joined #minecrafthelp
#898 [19:14] <ba7888b72413a16a> VortexGuy: ESET antivirus is incompatible with minecraft
#899 [19:14] <ba7888b72413a16a> grab the uninstall tool https://support.eset.com/kb2788/
#900 [19:15] <VortexGuy> i dont really want to uninstall my antivirus... can i just make an exception?
#901 [19:15] <KarrotKing> I asked to have a email/password verification sent to an email and it did not send
#902 [19:16] <ba7888b72413a16a> I doubt there's a way to make an exception... why do you want to keep an uncommon antivirus that is known to interfere with too much stuff?
#903 [19:16] <ba7888b72413a16a> ESET is on the incompatible software list - https://minecraftirc.net/support-articles/known-incompatible-software/
#904 [19:16] <VortexGuy> that is the best antivirus i had so far... i'll just make an exception
#905 [19:16] <ba7888b72413a16a> VortexGuy: actually, the page I linked has instructions for how to make a firewall exception
#906 [19:17] <ba7888b72413a16a> that's worth a shot
#907 [19:17] <VortexGuy> and there IS a way to make one
#908 [19:17] <KarrotKing> I asked to have a email/password verification sent to an email and it did not send
#909 [19:19] <VortexGuy> okay
#910 [19:19] <VortexGuy> well
#911 [19:19] <VortexGuy> it doesnt work even went i make an exclistion
#912 [19:20] <VortexGuy> exclusion*
#913 [19:20] <VortexGuy> ba7888b72413a16a
#914 [19:21] <KarrotKing> VortexGuy can you help me
#915 [19:21] <KarrotKing> I asked to have a email/password verification sent to an email and it did not send
#916 [19:21] <VortexGuy> idk im not a helper
#917 [19:21] <ba7888b72413a16a> KarrotKing: checked spam inbox?
#918 [19:21] <KarrotKing> i did that
#919 [19:22] <VortexGuy> ba7888b72413a16a do you have any other free antivirus?
#920 [19:22] <VortexGuy> because i'm thinking of removing eset
#921 [19:22] <VortexGuy> its kinda annoying
#922 [19:22] <ba7888b72413a16a> ??> KarrotKing account/send-email
#923 [19:22] <Absol> KarrotKing: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#924 [19:22] <Absol> KarrotKing: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#925 [19:22] <ba7888b72413a16a> KarrotKing: transaction ID can be found in an email with the subject "Minecraft purchase complete"
#926 [19:23] * Lord_of_Life_ [~Lord@77.28.167.42] has joined #minecrafthelp
#927 [19:23] <ba7888b72413a16a> VortexGuy: I would just recommend a combination of free malwarebytes plus an ad blocker such as uBlock origin
#928 [19:23] <VortexGuy> is adguard ok?
#929 [19:23] <ba7888b72413a16a> most antimalware features (i.e. "active protection") are gimmicky
#930 [19:23] <ba7888b72413a16a> VortexGuy: I've heard that adguard has less coverage than ublock's default filters
#931 [19:23] <ba7888b72413a16a> but adguard is okay too
#932 [19:24] <ba7888b72413a16a> I think uBlock Origin actually comes with adguard's filter list out of the box
#933 [19:24] <VortexGuy> oh
#934 [19:24] <VortexGuy> ill do that
#935 [19:24] * Lord_of_Life [~Lord@77.28.166.41] has quit. (Ping timeout: 183 seconds)
#936 [19:25] <VortexGuy> wait
#937 [19:25] <VortexGuy> so
#938 [19:25] <VortexGuy> do you think that will solve my problem?
#939 [19:25] <ba7888b72413a16a> VortexGuy: ESET was the only thing notable I saw in the hijackthis log
#940 [19:26] <ba7888b72413a16a> so probably
#941 [19:28] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#942 [19:29] * KeiloGamer [webchat@190-206-230-114.dyn.dsl.cantv.net] has joined #minecrafthelp
#943 [19:31] <KeiloGamer> good
#944 [19:31] <KeiloGamer> I have hacked my minecraft account that I can do
#945 [19:31] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#946 [19:31] <VortexGuy> so
#947 [19:31] <VortexGuy> it doesnt wrk
#948 [19:31] <VortexGuy> i still cant
#949 [19:31] <VortexGuy> btw i have contacted mojang in the end of february and they still havent replied
#950 [19:32] <ba7888b72413a16a> VortexGuy: "invalid credentials" can also just be rate limiting
#951 [19:32] <ba7888b72413a16a> how long has this been happening?
#952 [19:32] <ba7888b72413a16a> you might just have to wait
#953 [19:33] * Hayden [webchat@173-21-161-248.client.mchsi.com] has joined #minecrafthelp
#954 [19:33] * zIKiing [webchat@94.134.88.151] has joined #minecrafthelp
#955 [19:33] <VortexGuy> a few months
#956 [19:33] * KeiloGamer [webchat@190-206-230-114.dyn.dsl.cantv.net] has quit. (Client Quit)
#957 [19:33] <zIKiing> hey
#958 [19:33] <Hayden> I my game is randomly crashing I was wondering if anyone could help me
#959 [19:33] <zIKiing> i Need help
#960 [19:34] * Hayden [webchat@173-21-161-248.client.mchsi.com] has quit. (Client Quit)
#961 [19:35] <zIKiing> my minecraft crash again beacause java
#962 [19:35] <FluffyUnii> Describe your issues, dont just ask for help, this way the volunteers can help you
#963 [19:35] <zIKiing> oh kk
#964 [19:35] <zIKiing> are you a supporter?
#965 [19:36] <FluffyUnii> no, but ill help out if i can
#966 [19:36] <zIKiing> oh thanks
#967 [19:36] <zIKiing> can you speak german?
#968 [19:36] <ba7888b72413a16a> VortexGuy: maybe go through self-serve password reset? it might have locked your account out of the launcher due to suspicious IP address or something?
#969 [19:36] <ba7888b72413a16a> VortexGuy: https://account.mojang.com/password
#970 [19:36] <ba7888b72413a16a> other thing to try:
#971 [19:36] <FluffyUnii> no, this chat is english only, sorry
#972 [19:36] <ba7888b72413a16a> ??> win/reinst VortexGuy
#973 [19:36] <zIKiing> oh
#974 [19:36] <ba7888b72413a16a> ??> VortexGuy win/reinst
#975 [19:36] <Absol> VortexGuy: You may need to reinstall the locally installed files that Minecraft puts into place.
#976 [19:36] <Absol> VortexGuy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#977 [19:37] <zIKiing> kk thanks i try it:)
#978 [19:37] <ba7888b72413a16a> zIKiing: that advice was for someone else
#979 [19:37] <ba7888b72413a16a> zIKiing: you could use https://translate.google.com/
#980 [19:38] <ba7888b72413a16a> ??> zIKiing tools/hjt
#981 [19:38] <Absol> zIKiing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#982 [19:38] <Absol> zIKiing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#983 [19:39] <zIKiing> meinst du ich soll den .minecraft ordner löschen?
#984 [19:39] <ba7888b72413a16a> ^ run this first, it's a diagnostic step to see what might be crashing the game
#985 [19:39] <zIKiing> do you mean I should delete the. Minecraft folder?
#986 [19:39] <ba7888b72413a16a> zIKiing: messages intended for you start with your username, I was telling Vortex to try deleting .minecraft
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#988 [19:43] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#989 [19:44] * AndreCaju [webchat@201-27-157-128.dsl.telesp.net.br] has joined #minecrafthelp
#990 [19:45] * Dottisg0d [webchat@apn-31-0-66-195.dynamic.gprs.plus.pl] has joined #minecrafthelp
#991 [19:49] <Dottisg0d> My account has been stolen
#992 [19:50] <Dottisg0d> #minecrafthelp
#993 [19:50] <Dottisg0d> My account has been stolen
#994 [19:51] <tyteen4a03> ??> Dottisg0d account/hacked
#995 [19:51] <Absol> Dottisg0d: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#996 [19:51] <Absol> Dottisg0d: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#997 [19:51] * AndreCaju [webchat@201-27-157-128.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#998 [19:53] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#999 [19:53] <VortexGuy> i am back
#1000 [19:53] <VortexGuy> i still can't log in
#1001 [19:54] <VortexGuy> i have tried a lot of thigns
#1002 [19:54] * Iceserpent360 [webchat@38.98.170.82] has joined #minecrafthelp
#1003 [19:56] <Iceserpent360> So my account for minecraft still works, but I deleted that email and I forgot my security questions. I can't change them becausethe reset option sends to my old email that I deleted, I have a new email I would like to change it to, but can't. Is there any way to change or help me? Thanks!
#1004 [19:59] * VortexGuy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1005 [20:01] * DarkNoddy [DarkNoddy@ti0020a400-3004.bb.online.no] has quit. ()
#1006 [20:07] * RRknox [webchat@mobile-107-77-229-144.mobile.att.net] has joined #minecrafthelp
#1007 [20:07] <RRknox> How do you craft a shield
#1008 [20:08] * Kevin2 [webchat@ti0082a330-0014.bb.online.no] has quit. (Quit: webchat.esper.net)
#1009 [20:23] * SchnotenNuggets [webchat@64.203.65.10] has joined #minecrafthelp
#1010 [20:24] <SchnotenNuggets> I can't get into my account... The Mojang support hasn't responded in days, the reset password system doesn't work.
#1011 [20:26] <mattym> SchnotenNuggets, See here https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1012 [20:27] <SchnotenNuggets> Are you fucking kidding me, a months backlog!
#1013 [20:27] <Absol> SchnotenNuggets: Please keep it civil
#1014 [20:27] <SchnotenNuggets> Are you kidding me, a months backlog!
#1015 [20:29] * VGKfangirl [webchat@ip98-160-150-22.lv.lv.cox.net] has joined #minecrafthelp
#1016 [20:29] <VGKfangirl> help
#1017 [20:29] <VGKfangirl> can anyone help me?
#1018 [20:29] <mattym> VGKfangirl, Explain what you need help with.
#1019 [20:30] <VGKfangirl> I'm unable to log into my account to play
#1020 [20:30] <VGKfangirl> I got the account from a friend and they don't use it anymore.
#1021 [20:30] <VGKfangirl> I tried to log in last night and it says "error: invalid username or password."
#1022 [20:31] <VGKfangirl> I tried to log in today and it says the same thing
#1023 [20:31] * SchnotenNuggets [webchat@64.203.65.10] has quit. (Quit: webchat.esper.net)
#1024 [20:31] <mattym> VGKfangirl, Per Mojangs EULA and account TOS, accounts cannot be transferred. If there is an issue with the account, your friend will need to resolve it.
#1025 [20:32] <VGKfangirl> i can't get in contact with them
#1026 [20:36] <VGKfangirl> ugh
#1027 [20:37] * Iceserpent360 [webchat@38.98.170.82] has quit. (Quit: webchat.esper.net)
#1028 [20:39] <VGKfangirl> okay bye
#1029 [20:40] * Chaddingo [webchat@208.80.142.180] has joined #minecrafthelp
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#1031 [20:43] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1032 [20:44] * Martin [webchat@cpe-24-25-214-172.san.res.rr.com] has joined #minecrafthelp
#1033 [20:44] <Martin> Hello!
#1034 [20:45] * Martin [webchat@cpe-24-25-214-172.san.res.rr.com] has quit. (Client Quit)
#1035 [20:55] * budoshinobi [webchat@bb153d51.virtua.com.br] has joined #minecrafthelp
#1036 [20:55] <budoshinobi> eu n
#1037 [20:56] <budoshinobi> recebo email para recuperar a senha da mojang
#1038 [20:57] * budoshinobi [webchat@bb153d51.virtua.com.br] has quit. (Client Quit)
#1039 [21:11] * toniato [webchat@bd23383e.virtua.com.br] has joined #minecrafthelp
#1040 [21:12] <toniato> hello, i can't recover my passworld
#1041 [21:12] <toniato> I tried today all day to recover and I could not = /
#1042 [21:18] * chap [webchat@cpe-101-174-3-51.sb04.sa.asp.telstra.net] has joined #minecrafthelp
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#1044 [21:21] * scarlet_flandre [webchat@116.45.4.30] has joined #minecrafthelp
#1045 [21:21] <scarlet_flandre> hello ?
#1046 [21:22] * scarlet_flandre [webchat@116.45.4.30] has quit. (Client Quit)
#1047 [21:29] * SmartVirus [webchat@108-200-26-243.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1048 [21:30] <SmartVirus> hi, I have my order number and was trying to log into some old accounts, is there any way for me to log in and reset a password on a new email with just the order numbers I have?
#1049 [21:37] <SmartVirus> I decided it was probably best to put in support tickets for the accounts in question, sorry for wasting everyone's time, have a nice night
#1050 [21:37] * SmartVirus [webchat@108-200-26-243.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1051 [21:38] * Bevin [webchat@ip68-8-7-122.sd.sd.cox.net] has joined #minecrafthelp
#1052 [21:38] <Bevin> Hello, I have a error trying to start up minecraft
#1053 [21:39] <Bevin> https://pastebin.com/XYPb3p9n here is the error
#1054 [21:44] * Bevin [webchat@ip68-8-7-122.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1055 [22:10] * bailey6602 [webchat@ip98-164-108-222.no.no.cox.net] has joined #minecrafthelp
#1056 [22:10] * Nexa [webchat@pool-72-74-57-198.bstnma.fios.verizon.net] has joined #minecrafthelp
#1057 [22:10] <Nexa> "Too many reset attempts" error...
#1058 [22:10] <bailey6602> hello, Im having trouble using hamachi to connect to a lan world
#1059 [22:10] <bailey6602> I keep getting the message "io.netty.channel.abstractchannel$annotatedconnectexception"
#1060 [22:13] <Andrio> ??> bailey6602 net/Hamachi
#1061 [22:13] <Absol> bailey6602: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#1062 [22:13] <Absol> bailey6602: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#1063 [22:13] <Andrio> Nexa, wait an hour and then try again
#1064 [22:14] <bailey6602> okay, thank you
#1065 [22:14] <Nexa> okie dokie, thanks!
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#1070 [22:33] * Pyrayd [webchat@c114-76-72-111.thoms3.vic.optusnet.com.au] has joined #minecrafthelp
#1071 [22:35] <Pyrayd> Hello, I am having issues getting into my account. The email I use for the account was deleted 5 years ago, but I have always been able to log into my minecraft account fine until yesterday morning, when I consistently got the message that my email or password was invalid. I waited 24 hours and am still unable to log into the account.
#1072 [22:42] * Rain21 [webchat@b0f8404d.bb.sky.com] has joined #minecrafthelp
#1073 [22:43] * Star [webchat@24-32-244-23.wltncmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1074 [22:45] <Star> I cant reset my username to migrate my account or whatever. I forgot my last username cause it has been years since i logged in
#1075 [22:46] * Blaizej [webchat@c-24-17-20-52.hsd1.wa.comcast.net] has joined #minecrafthelp
#1076 [22:47] <Blaizej> I need to find the email associated to my account.
#1077 [22:48] * Blaizej [webchat@c-24-17-20-52.hsd1.wa.comcast.net] has quit. (Client Quit)
#1078 [22:48] * Blaizej [webchat@c-24-17-20-52.hsd1.wa.comcast.net] has quit. (Client Quit)
#1079 [22:48] * Star [webchat@24-32-244-23.wltncmtc01.res.dyn.suddenlink.net] has left #minecrafthelp
#1080 [22:50] <Rain21> hey im having problems with OpenGL which causes my game to crash after launching
#1081 [22:50] <mattym> ??> Rain21 win/dxdiag
#1082 [22:50] <Absol> Rain21: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1083 [22:54] * wr3112 [webchat@124.106.243.3.static.pldt.net] has joined #minecrafthelp
#1084 [22:55] * cnug8 [~cnug8@151.sub-174-220-6.myvzw.com] has joined #minecrafthelp
#1085 [22:55] <Rain21> post the ubuntu here right?
#1086 [22:56] <mattym> Rain21, Yes post the link here
#1087 [22:56] <Rain21> https://paste.ubuntu.com/p/FSBmpbgYb2/
#1088 [22:56] <mattym> Rain21, Your computer is too old for Windows 10, and subsequently the game.
#1089 [22:57] <Rain21> i see
#1090 [22:57] <Rain21> that makes sense
#1091 [22:57] <Rain21> would reverting to windows 7 be an option?
#1092 [22:57] <wr3112> cheat
#1093 [22:58] <mattym> Rain21, It would get passed that error, but not work very well, and in the future not at all.
#1094 [22:58] * cnug8 [~cnug8@151.sub-174-220-6.myvzw.com] has quit. (Client Quit)
#1095 [22:59] <Rain21> so my best option would be to replace the pc with a newer model
#1096 [22:59] <mattym> Yes
#1097 [23:00] <Rain21> would it require higher specs which in turn means a steeper price?
#1098 [23:00] <mattym> Rain21, Usually yes.
#1099 [23:00] * TGebbs [webchat@cpe-76-85-19-118.tx.res.rr.com] has joined #minecrafthelp
#1100 [23:01] <TGebbs> My realm wont let me upload, join, or reset. All services say they are up
#1101 [23:02] <mattym> TGebbs, Could be a temporary regional issue. Not much we can do to help with Realms here.
#1102 [23:02] <TGebbs> ok thank you. i was just wondering if it was a server problem or a problem on my end
#1103 [23:03] * cynrjolly [webchat@104.247.135.53] has joined #minecrafthelp
#1104 [23:03] * TGebbs [webchat@cpe-76-85-19-118.tx.res.rr.com] has quit. (Client Quit)
#1105 [23:04] <cynrjolly> I need help
#1106 [23:04] <cynrjolly> my Minecraft doesn't work
#1107 [23:05] <cynrjolly> I need help
#1108 [23:05] <cynrjolly> pls
#1109 [23:05] <mattym> cynrjolly, What problem are you having?
#1110 [23:05] <cynrjolly> my Minecraft says not responding on latest hp version
#1111 [23:06] <mattym> ??> cynrjolly tools/hjt
#1112 [23:06] <Absol> cynrjolly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1113 [23:06] <Absol> cynrjolly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1114 [23:07] <cynrjolly> should I trust absol/
#1115 [23:08] <cynrjolly> is this legit?
#1116 [23:08] <mattym> Yes
#1117 [23:08] <cynrjolly> im confused asf
#1118 [23:09] <cynrjolly> fuck buying that
#1119 [23:09] <Absol> cynrjolly: Please keep it civil
#1120 [23:10] <cynrjolly> this doesn't help at all
#1121 [23:12] <cynrjolly> help me absol
#1122 [23:12] <mattym> cynrjolly, Do the instructions you were given.
#1123 [23:18] * sabas [webchat@108-202-64-248.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1124 [23:23] <sabas> I attempted to redeem my Minecraft code and was stuck at a "placing order" screen. I decided to back out because I thought it got stuck. When attempting to redeem a second time it says that my code is already redeemed. Am I supposed to receive an email? I have received an email, i have looked everywhere.
#1125 [23:29] <Andrio> sabas, did you choose a profile name?
#1126 [23:31] <sabas> on my first attempt I did. as well as on my second attempt of redeeming the code. Is there any way of checking that?
#1127 [23:35] * wr3112 [webchat@124.106.243.3.static.pldt.net] has quit. (Quit: webchat.esper.net)
#1128 [23:39] <Andrio> sabas, what names did you choose?
#1129 [23:41] <sabas> Andrio I choose OneLocoKid
#1130 [23:42] * willam [webchat@107-137-233-96.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1131 [23:42] <willam> hello
#1132 [23:42] <willam> i was trying to go into 1.12 and i wont launch
#1133 [23:43] * willam [webchat@107-137-233-96.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#1134 [23:44] * CWPlayz [webchat@204.92.215.218.dyn.iprimus.net.au] has joined #minecrafthelp
#1135 [23:44] <CWPlayz> hello?
#1136 [23:44] <Andrio> sabas, can you login at https://account.mojang.com/ ?
#1137 [23:44] <sabas> Yes, Andrio I am currently logged in
#1138 [23:45] <Andrio> sabas, does that page show a profile name?
#1139 [23:45] <Andrio> At https://account.mojang.com/me
#1140 [23:46] <sabas> it does not, it just asks to redeem a code for Minecraft. Andrio
#1141 [23:46] <Andrio> hm
#1142 [23:47] <Andrio> ??> sabas account/send-email
#1143 [23:47] <Absol> sabas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1144 [23:47] <Andrio> ??> CWPlayz ask
#1145 [23:47] <Absol> sabas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1146 [23:47] <Absol> CWPlayz: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1147 [23:47] <Absol> CWPlayz: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1148 [23:48] <sabas> Andrio sounds good, thank you
#1149 [23:48] <sabas> Andrio sounds good, thank you
#1150 [23:49] * sabas [webchat@108-202-64-248.lightspeed.tukrga.sbcglobal.net] has left #minecrafthelp
#1151 [23:49] <CWPlayz> My minecraft account with the username YT_CWPlayz or YT_CWGamz was connected to an email with chrisjw204@gmail.com that email was terminated so i made a new email but i cant change the email because the i cant remember my password so when i ask for reset password it goes to my terminated email and i cant send it to my new email how can i log into m
#1152 [23:49] <CWPlayz> y minecraft account?
#1153 [23:50] <Andrio> CWPlayz, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#1154 [23:51] <CWPlayz> what will this do?
#1155 [23:51] <Andrio> CWPlayz, it may allow you to change the email address on your account.
#1156 [23:52] <CWPlayz> it cant i dont have the transaction ID its connected to the terminated email and i cant remeber the password and the password reset lik goes the to terminated email
#1157 [23:53] <CWPlayz> and i have tryied contacting gmail but they said they cant becuase it termiated a TOS but i never use that email
#1158 [23:58] <CWPlayz> Andrio is there anything you can do about my account if you can change the email and password then send me an email to cwgamzyt@gmail.com with the password so i can log in to change it if you can do that, it would be awesome
#1159 [23:58] <Andrio> CWPlayz, only Mojang can help there
#1160 [23:58] <CWPlayz> so how do i get in touch with them