#1 [00:01] <FoxHana> I tried it from my phone and no luck, so I guess I'll try waiting.
#2 [00:12] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#3 [00:13] <Pibb> Everytime I play the game i get a
#4 [00:13] <Pibb> Process crashed with exit code 1 error
#5 [00:13] <Pibb> is there something I can do.
#6 [00:13] <Capfan67> Hi Pibb
#7 [00:13] <Pibb> Hello
#8 [00:14] <Capfan67> Pibb, Let's take a look at the log and see what the actual error was:
#9 [00:14] <Capfan67> ??> Pibb launcher/log
#10 [00:14] <Absol> Pibb: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#11 [00:14] * Sam [webchat@24-117-171-170.cpe.cableone.net] has joined #minecrafthelp
#12 [00:14] <Sam> Hello?
#13 [00:14] <Capfan67> Hi
#14 [00:14] <Sam> Yeah I cant get back into my account
#15 [00:15] <Sam> and the forgot password dosent send me an email'
#16 [00:15] <Capfan67> Sam, What happens when you try?
#17 [00:15] <Sam> Error! Unknown e-mail address or password.
#18 [00:16] <Pibb> Do you want me to post it in here?
#19 [00:16] <Capfan67> Sam, Are you able to log into Mojang.com?
#20 [00:16] <Sam> No
#21 [00:16] <Sam> I am not
#22 [00:16] <Capfan67> Pibb, Give us the resulting web page.
#23 [00:16] <Capfan67> Sam, Have you tried resetting your password?
#24 [00:16] <Sam> I have, I dont get the email
#25 [00:17] <Capfan67> Sam, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#26 [00:17] <Capfan67> Sam, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#27 [00:17] <Capfan67> ??> Sam account/send-email
#28 [00:17] <Absol> Sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#29 [00:17] <Absol> Sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#30 [00:17] <Pibb> https://paste.ubuntu.com/p/y2HK29CRTR/
#31 [00:18] <Capfan67> Pibb, There is no crash in that log. Did you make the client crash first, then copy the log?
#32 [00:18] <Pibb> I dont actually think the error is in that paste. Do you want me to try and get it to crash again?
#33 [00:18] <Capfan67> Pibb, Yes. Please let the client crash, then copy the log.
#34 [00:19] <Pibb> Okay. Sorry about that.
#35 [00:19] <Sam> How do I get my transaction id
#36 [00:19] <Capfan67> Sam, Here's the help page for recovering your transaction ID. Certain purchase time periods are *very* easy:
#37 [00:19] <Capfan67> ??> Sam account/trans-id
#38 [00:19] <Absol> Sam: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#39 [00:29] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#40 [00:30] * EeBee [webchat@c-73-202-206-212.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#41 [00:39] * Phet [webchat@ppp-171-97-75-232.revip8.asianet.co.th] has joined #minecrafthelp
#42 [00:39] <Phet> Hello, There
#43 [00:39] <Capfan67> Hi Phet
#44 [00:40] <Phet> I can't play the game.
#45 [00:40] <Capfan67> Phet, What happens when you try?
#46 [00:40] <Phet> Just a moment I'm try to snapshot to you.
#47 [00:43] <Phet> I'm try to play again.
#48 [00:43] <Phet> To read the word it showed.
#49 [00:43] <Capfan67> Phet, Can you describe the issue? Does it crash? Do you get an error?
#50 [00:44] * OzzieArc [webchat@pa49-197-69-200.pa.qld.optusnet.com.au] has joined #minecrafthelp
#51 [00:44] <Phet> Yes, It show can't download some file.
#52 [00:45] <Capfan67> Phet, Download issues are sometimes caused by incompatible software. Let's see if you have any installed:
#53 [00:45] <Capfan67> ??> Phet tools/hjt
#54 [00:45] <Absol> Phet: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#55 [00:45] <Absol> Phet: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#56 [00:46] <OzzieArc> So i have the transaction id for my account and was wondering if their was someway to reset my account (i dont know my username or password)
#57 [00:46] <Phet> Oh, Thank you Capfan67
#58 [00:46] <Phet> I can play now.
#59 [00:47] * Phet [webchat@ppp-171-97-75-232.revip8.asianet.co.th] has quit. (Quit: webchat.esper.net)
#60 [00:47] <Capfan67> OzzieArc, You can recvoery your account with your Transaction ID. I'll link the form to get you started:
#61 [00:47] <Capfan67> ??> OzzieArc account/send-email
#62 [00:47] <Absol> OzzieArc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#63 [00:47] <Absol> OzzieArc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#64 [00:48] <OzzieArc> Okay, i have done that is that the only way?
#65 [00:49] <Capfan67> OzzieArc, Yes. You will have a bit of a wait, but with your transaction ID it should go smoothly.
#66 [00:49] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 180 seconds)
#67 [00:49] <OzzieArc> okay well thank you for all the help guys/girls
#68 [00:50] <OzzieArc> have a good day
#69 [00:50] <Capfan67> OzzieArc, You too.
#70 [00:50] <OzzieArc> bye
#71 [00:54] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#72 [00:59] * FoxHana [webchat@c-73-97-101-195.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#73 [01:04] * little [webchat@host-173-247-9-112.VALOLT2.epbfi.com] has joined #minecrafthelp
#74 [01:06] <little> every time i try to run the game it gives me the error unable to access files and I didn't have any incompatible software. anybody know any fixes?
#75 [01:10] * Liam0 [webchat@n175-36-254-183.mrk2.qld.optusnet.com.au] has joined #minecrafthelp
#76 [01:13] * little [webchat@host-173-247-9-112.VALOLT2.epbfi.com] has quit. (Quit: webchat.esper.net)
#77 [01:16] <Liam0> Hi, I need help. My game keeps crashing. It then gives me a crash report and this error, GLFW error 65542
#78 [01:58] * SMcSS [webchat@static.belong.com.au] has joined #minecrafthelp
#79 [01:59] <SMcSS> Hi, I can;t redeem my Windows 10 Edition (I have Java) as it was already claimed on September 20 2018, but I have never played Windows 10 Edition
#80 [01:59] <Galaxy_2Alex> SMcSS, And you are 100% vertain you have never redeemed it yourself and maybe forgotten?
#81 [01:59] <SMcSS> 100%
#82 [02:00] <Galaxy_2Alex> SMcSS, In that case, try to contact X-Box Account Support with the code and see what they say about it.
#83 [02:00] <SMcSS> K, thanks
#84 [02:18] * Crummycracker [webchat@65-33-109-168.res.bhn.net] has joined #minecrafthelp
#85 [02:21] <Crummycracker> Hey so Just a few minutes ago I wanted to play Minecraft again after years, and I purchased the java edition, unaware of any other editions, my laptop typically handles games well and the demo ran ok ish. I buy it looking to play with my brother on his switch and it wont work aswell as not running flawlessly, so I google around and I find out about
#86 [02:21] <Crummycracker> a windows 10 edition. I downloaded that demo and it ran beautifully, and it looks exactly the same as the switch version., Is there gonna be any way Mojang can refund me so I can buy the windows 10 edition insteadd
#87 [02:23] <Galaxy_2Alex> ??> Crummycracker account/refund
#88 [02:23] <Absol> Crummycracker: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#89 [02:24] <Crummycracker> Yeah, i emailed the support already, i was just trying to see if anyone else goofed the same or have heard of a similar issue being resolved so i can know what to expect
#90 [02:24] <Crummycracker> Its currently 4am where i live so i dont expect an email back anytime soon
#91 [02:24] <Galaxy_2Alex> Crummycracker, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support request is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#92 [02:27] <Crummycracker> oh wow that's unfortunate, is there any advice you guys reccomned in the meantime? Should i just buy the windows 10 edition now and wait/hope for a refund for the java edition? i dont really plan to play the java edition anymore after finding out about the windows 10 one
#93 [02:27] * Arc [webchat@pa49-197-26-1.pa.qld.optusnet.com.au] has joined #minecrafthelp
#94 [02:28] <Arc> i have sent an email about my problem to whoever it goes to i was just wondering how long it takes?
#95 [02:28] <Galaxy_2Alex> Arc, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support request is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#96 [02:28] <Galaxy_2Alex> Crummycracker, I'm not sure how lenient they are, but going strictly from the refund policy, I don't think your case applies.
#97 [02:29] <Arc> is their an average wait time?
#98 [02:30] <Arc> for an email response
#99 [02:31] * Arc [webchat@pa49-197-26-1.pa.qld.optusnet.com.au] has quit. (Client Quit)
#100 [02:32] * Mr_Pool [webchat@pa49-197-26-1.pa.qld.optusnet.com.au] has joined #minecrafthelp
#101 [02:32] <Mr_Pool> Is their a usual wait time for a email response
#102 [02:32] <Galaxy_2Alex> Mr_Pool, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#103 [02:32] <Crummycracker> Well lets just hope they have mercy on me. I emailed them within that timeframe so atleast i have that on my side. And regarding responses, do they typically ask for computer specs or is it just solely based on the users complaint and definition of "playability"? Because the win10 version is like coke to pepsi if you get what i mean
#104 [02:33] <Galaxy_2Alex> Crummycracker, https://help.mojang.com/customer/portal/articles/325948
#105 [02:33] * Mr_Pool [webchat@pa49-197-26-1.pa.qld.optusnet.com.au] has quit. (Client Quit)
#106 [02:34] <Crummycracker> well i mean that's what i was saying. If is my computer CAN run it, doesn't mean it will run as well as the win10 version is optimized to run on my laptop
#107 [02:34] <Crummycracker> I mean even the ios version runs smoother on a phone than the java does on my laptop
#108 [02:35] <Crummycracker> Do they typically judge their decision to refund based on spec or expeience during playing the game
#109 [02:36] <Galaxy_2Alex> Crummycracker, I don't know that unfortunately.
#110 [02:38] <Crummycracker> Well, i think ill wait until i hear back from them before i drop $26 again before i know for sure they'll refund it
#111 [02:38] <Crummycracker> anyways cheers
#112 [02:38] <Galaxy_2Alex> Crummycracker, No worries, have a nice day/night
#113 [02:41] * Mittey [webchat@24-241-227-88.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#114 [02:42] * Keith [webchat@d27-99-93-203.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#115 [02:42] <Mittey> Hello. I need help with a password reset. But I dont have access to the email that the account is tied to. I sent in a help request form but I just wanted to know if anyone here could help me really quick or not.
#116 [02:43] <Galaxy_2Alex> Mittey, No, sorry. Just out of curiosity form our side, what made you think you could get more help here? We're currently trying to adjust the message you get when first sending in a support request.
#117 [02:44] <Mittey> It was a link in the automated reply from my submission ticket to Mojang. I am just checking out every avenue
#118 [02:45] <Mittey> Sorry to bother ya.
#119 [02:45] <Galaxy_2Alex> Mittey, Alright that's fine. Just so you know for the future, this is mainly for tech support.
#120 [02:45] <Galaxy_2Alex> Mittey, Don't worry, it's alright, that's why we're trying to adjust the message.
#121 [02:45] <Mittey> Alright. Have a good night, And don't work too hard! : )
#122 [02:45] * Mittey [webchat@24-241-227-88.dhcp.mdsn.wi.charter.com] has quit. (Client Quit)
#123 [02:46] <Keith> Hey, any idea where I can go for trouble in logging on to realms?
#124 [02:50] <Keith> If it's here: I'm having problems getting on to realms. It says as part of a child protection policy I have to update my account, yet when I follow the link it says everything is updated and I can simply go back to the game and play. Problem is... I can't. The screen is still there saying I have to update account. Thanks heaps to anyone bothered to
#125 [02:50] <Keith> help
#126 [03:26] * Webchat730 [webchat@host-41.232.68.10.tedata.net] has joined #minecrafthelp
#127 [03:26] * Espercorn kicked Webchat730 from #minecrafthelp (Reason: ebchat730 :User is banned from this channel)
#128 [05:00] * Crummycracker [webchat@65-33-109-168.res.bhn.net] has joined #minecrafthelp
#129 [05:02] <Crummycracker> Just wanted to give the admin who helped me earlier a heads up/update, not sure if you mind at all, but I got an email about an hour ago from Mojang support saying that it was no problem and theyd help me out, they just needed a few bits more info before assisting me to be sure my account belonged to me
#130 [05:02] <Crummycracker> kinda happy that they replied so quickly despite the perceived long wait
#131 [05:02] <Galaxy_2Alex> Crummycracker, Wait what? When did you contact them again?
#132 [05:02] <Crummycracker> about 3 hours ago
#133 [05:03] <Crummycracker> I got an email an hour ago
#134 [05:03] <Galaxy_2Alex> ???
#135 [05:03] <Crummycracker> I sent the initial email about my issue with buying the wrong version to the support about 3 hours ago. I got an email an hour ago from the support saying theyre sorry I was having issues and theyd be glad to help me get a refund
#136 [05:04] <Crummycracker> its just you said earlier that they are still responding to issues from feb 20, that I wanted to give you a heads up that they are actually responding pretty quickly
#137 [05:04] <Galaxy_2Alex> Maybe they sorted out the backlog
#138 [05:06] <Crummycracker> Probably.. Anyways that was all, thanks again, goodluck and goodnight!
#139 [05:42] * BanBoy [webchat@ns102312.ip-147-135-36.us] has joined #minecrafthelp
#140 [05:44] <BanBoy> Hello My Minecraft account is stolen and i read all the mojang but nothing seems to be helpful also i tried to change my password but i didnt recieve anything because Hacker changed my account Gmail because my minecraft password and my gmail password were same im starting to panic alot i purchase rank in hypixel and im afriad im gonna lose my Money
#141 [05:44] <BanBoy> !
#142 [05:45] <Galaxy_2Alex> BanBoy, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#143 [05:45] <Galaxy_2Alex> ??> BanBoy account/trans-id
#144 [05:45] <Absol> BanBoy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#145 [05:45] <Galaxy_2Alex> ??> BanBoy account/send-email
#146 [05:45] <Absol> BanBoy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#147 [05:45] <Absol> BanBoy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#148 [05:45] <BanBoy> theres isue
#149 [05:45] <BanBoy> issue*
#150 [05:46] <Galaxy_2Alex> BanBoy, What issue?
#151 [05:46] <BanBoy> my country is "Iran" is ban from puchasing word_wide so i gave my money to some one to do it for me
#152 [05:46] <BanBoy> seems like i dont have id
#153 [05:47] <Galaxy_2Alex> BanBoy, Ask the person who bought it for you for the transaction ID.
#154 [05:47] <BanBoy> asked
#155 [05:47] <BanBoy> no anwser
#156 [05:47] <BanBoy> was 3 years ago
#157 [05:47] <Galaxy_2Alex> BanBoy, I don't think there is much you can do in that case.
#158 [05:47] <BanBoy> but i bought rank
#159 [05:47] <BanBoy> i have all of my account details
#160 [05:47] <Galaxy_2Alex> BanBoy, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#161 [05:47] <BanBoy> And also i claimed windows 10
#162 [05:48] <BanBoy> edition
#163 [05:48] <BanBoy> thats useful?
#164 [05:48] <BanBoy> im having it rn
#165 [05:48] <Galaxy_2Alex> BanBoy, Mention it.
#166 [05:48] <BanBoy> where bro?
#167 [05:49] <BanBoy> i cannot find the option to contact them
#168 [05:49] <Galaxy_2Alex> BanBoy, Absol gave you the information a while ago
#169 [05:49] <BanBoy> ty for your help
#170 [05:50] <BanBoy> but i cant find anything on my gmail
#171 [05:50] <BanBoy> resend?
#172 [05:51] <Galaxy_2Alex> ??> BanBoy account/send-email
#173 [05:51] <Absol> BanBoy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#174 [05:51] <Absol> BanBoy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#175 [05:53] <BanBoy> ty
#176 [06:05] * Cookie_q [webchat@77.118.181.47.dsl.dyn.drei.com] has joined #minecrafthelp
#177 [06:06] * Sides [webchat@5.150.101.40] has joined #minecrafthelp
#178 [06:06] <Sides> hello
#179 [06:06] <Sides> i need help
#180 [06:06] <Galaxy_2Alex> Sides, How can we help?
#181 [06:06] <Cookie_q> anyone here?
#182 [06:06] <Galaxy_2Alex> Cookie_q, Hello
#183 [06:06] <Sides> I cannot log in
#184 [06:06] <Sides> I believe my account to be stolen
#185 [06:07] <Galaxy_2Alex> Sides, What makes you believe that?
#186 [06:07] <Cookie_q> Whenever I go to Minecraft I have a freeze frame for 5-10 seconds
#187 [06:07] <Galaxy_2Alex> Cookie_q, Java or Bedrock?
#188 [06:07] <Cookie_q> java
#189 [06:08] <Sides> Galaxy_2Alex I receive no 'forget password' email when requested and my skin has been changed
#190 [06:08] <Cookie_q> So as soon as I go back into Minecraft I have a short freeze frame
#191 [06:09] <Galaxy_2Alex> ??> Sides account/hacked
#192 [06:09] <Absol> Sides: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#193 [06:09] <Absol> Sides: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#194 [06:09] <Galaxy_2Alex> Cookie_q, Do you have any mods installed?
#195 [06:09] <Sides> I have done that around 2 days ago and nothing has happened Galaxy_2Alex
#196 [06:09] <Cookie_q> I only have Labymod but I've already tried everything I reset my computer
#197 [06:10] * KnifeCZ [webchat@195191163228.dynamic-ra-02.vectranet.pl] has joined #minecrafthelp
#198 [06:10] <KnifeCZ> Hi
#199 [06:10] <Cookie_q> No matter what I play I always have this statue
#200 [06:10] <Galaxy_2Alex> Cookie_q, Don't use Labymod.
#201 [06:10] <Galaxy_2Alex> Cookie_q, See if that fixes the issue.
#202 [06:10] <Galaxy_2Alex> KnifeCZ, Hello
#203 [06:10] <KnifeCZ> Any speak polish?
#204 [06:11] <Galaxy_2Alex> KnifeCZ, We only offer support in English.
#205 [06:11] <KnifeCZ> Oh
#206 [06:11] <KnifeCZ> Bad
#207 [06:11] <Cookie_q> I've already tried without labymod it is not synonymous
#208 [06:11] <KnifeCZ> Can I report server?
#209 [06:12] <KnifeCZ> To you?
#210 [06:12] <Galaxy_2Alex> Cookie_q, So it happens without it installed as well?
#211 [06:12] <Galaxy_2Alex> KnifeCZ, For what?
#212 [06:12] <Sides> Galaxy_2Alex do you know what I can do to get my Minecraft account back faster? I don't want the guy on my account and I have my transaction ID
#213 [06:13] <Galaxy_2Alex> Sides, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#214 [06:13] <Cookie_q> Galaxy_2Alex yes
#215 [06:13] <Galaxy_2Alex> ??> Sides account/trans-id
#216 [06:13] <Absol> Sides: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#217 [06:13] <Galaxy_2Alex> ??> Sides account/send-email
#218 [06:13] <Absol> Sides: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#219 [06:13] <Absol> Sides: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#220 [06:13] <Galaxy_2Alex> ??> Cookie_q win/dxdiag
#221 [06:13] <Absol> Cookie_q: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#222 [06:13] <Sides> Galaxy_2Alex how long do you think it will take? do you know roughly?
#223 [06:13] <Cookie_q> My friends already had it and they said that it will eventually go away but I have it already 1 year
#224 [06:14] <Galaxy_2Alex> Sides, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#225 [06:14] <KnifeCZ> Can I report the server when the administrator is calling me
#226 [06:14] <KnifeCZ> Ugly words directed to me
#227 [06:14] <Galaxy_2Alex> KnifeCZ, If the administrator is harrassing you, you may want to go to the police. Mojang can't do anything about that.
#228 [06:14] <Sides> Galaxy_2Alex do you know roughly how long? a week? a month?
#229 [06:14] <KnifeCZ> Oh
#230 [06:15] <Galaxy_2Alex> KnifeCZ, Simplest solution: Don't use that server anymore.
#231 [06:15] <Galaxy_2Alex> Sides, Check the link.
#232 [06:16] * eposepon [webchat@5.150.101.40] has joined #minecrafthelp
#233 [06:16] <KnifeCZ> Ok thanks
#234 [06:16] <eposepon> yo how do i craft a stick
#235 [06:16] <KnifeCZ> The owner is seven years old yeah...
#236 [06:16] * BOIII [webchat@5.150.101.40] has joined #minecrafthelp
#237 [06:16] <Galaxy_2Alex> eposepon, Two planks on top of each other in the crafting table.
#238 [06:16] <BOIII> how do i craft dirt
#239 [06:16] <eposepon> ty
#240 [06:16] <Galaxy_2Alex> BOIII, There is no crafting recipe for Dirt.
#241 [06:16] * BOIII [webchat@5.150.101.40] has quit. (Client Quit)
#242 [06:16] <KnifeCZ> Ok bye
#243 [06:17] * KnifeCZ [webchat@195191163228.dynamic-ra-02.vectranet.pl] has quit. (Quit: webchat.esper.net)
#244 [06:17] <eposepon> yo a zombie killed me how i get my stuff i had lether armor
#245 [06:17] * pyrayd [webchat@c114-76-72-111.thoms3.vic.optusnet.com.au] has joined #minecrafthelp
#246 [06:17] <Galaxy_2Alex> eposepon, Just go back to the spot where you died. Be careful, items that are dropped disappear after five minutes.
#247 [06:18] <eposepon> how to make a nor latch t flip flop 16bit diplay
#248 [06:19] <eposepon> i need it to help me get my stuff
#249 [06:19] <Galaxy_2Alex> eposepon, I recommend using Google and Youtube for that question.
#250 [06:19] * frederik [webchat@185.26.61.4] has joined #minecrafthelp
#251 [06:19] <pyrayd> Hello, I am looking to get help with logging into my account. I cannot log into my account on the launcher or on the minecraft/mojang website, and the email I use for the account has been deleted for 5 years, though I have had no issues with logging into the account until Saturday morning. If anyone can help me, it would be greatly appreciated. Tha
#252 [06:19] <pyrayd> nk you.
#253 [06:19] * frederik [webchat@185.26.61.4] has quit. (Client Quit)
#254 [06:20] <Sides> pyrayd i have same problem i cannot log in :(
#255 [06:20] <Cookie_q> Galaxy_2Alex I did that with Ubuntu Pastebin and now what?
#256 [06:20] <Galaxy_2Alex> Cookie_q, Put the link into the chat.
#257 [06:20] <pyrayd> Glad to hear someone else is having the same issue! Was worried I was alone haha
#258 [06:20] <Cookie_q> https://paste.ubuntu.com/p/HSF9XFZP3C/
#259 [06:20] <Galaxy_2Alex> pyrayd, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#260 [06:20] <Galaxy_2Alex> ??> pyrayd account/trans-id
#261 [06:20] <Absol> pyrayd: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#262 [06:20] <Galaxy_2Alex> ??> pyrayd account/send-email
#263 [06:20] <Absol> pyrayd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#264 [06:20] <Absol> pyrayd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#265 [06:21] <Galaxy_2Alex> pyrayd, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#266 [06:21] <Sides> pyrayd yeah i think my account is stolen
#267 [06:22] <Sides> pyrayd and i have my transaction ID but they are taking ages to respond
#268 [06:22] <Galaxy_2Alex> Cookie_q, You may wanna update your graphics card drivers.
#269 [06:22] * Alex5 [webchat@h83-209-95-208.cust.a3fiber.se] has joined #minecrafthelp
#270 [06:22] * Alex5 [webchat@h83-209-95-208.cust.a3fiber.se] has quit. (Client Quit)
#271 [06:22] <Galaxy_2Alex> Cookie_q, Try the auto detect from here: https://www.amd.com/en/support
#272 [06:23] <Cookie_q> Should I download it
#273 [06:24] * pyrayd [webchat@c114-76-72-111.thoms3.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#274 [06:24] <Galaxy_2Alex> Cookie_q, Yes.
#275 [06:24] <Greymagic27> This should be the correct link if auto detect won't work: https://www.amd.com/en/support/apu/amd-series-processors/amd-a8-series-apu-for-laptops/a8-7410-radeon-r5-graphics
#276 [06:25] * Lord_of_Life_ [~Lord@46.217.59.136] has joined #minecrafthelp
#277 [06:26] <Cookie_q> I downloaded it and what should I do now
#278 [06:27] * Lord_of_Life [~Lord@77.28.168.72] has quit. (Ping timeout: 198 seconds)
#279 [06:27] <Greymagic27> Run the downloaded driver and follow the instructions
#280 [06:31] * Sides [webchat@5.150.101.40] has quit. (Quit: webchat.esper.net)
#281 [06:33] <Cookie_q> and now?
#282 [06:34] <Greymagic27> Cookie_q, Once the driver is installed, restart your PC and come back
#283 [06:34] <Cookie_q> Short info if I do not play in full screen so in windowed mode then I have no picture
#284 [06:35] <Cookie_q> If i play in full screen i have 5-10 sec freeze but if i play with windowed mode i don't have freeze
#285 [06:36] <Greymagic27> Cookie_q, I'm not sure what could cause that and I've also got to dash unfortunately
#286 [06:37] <Cookie_q> Is not that bad I wrote a ticket yesterday
#287 [06:39] * Cookie_q [webchat@77.118.181.47.dsl.dyn.drei.com] has quit. (Quit: webchat.esper.net)
#288 [06:53] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#289 [07:12] * zLvkas [webchat@62-47-175-201.adsl.highway.telekom.at] has joined #minecrafthelp
#290 [07:12] <zLvkas> Hello
#291 [07:14] <zLvkas> How can I reset my email address of my minecraft account?
#292 [07:26] <Greymagic27> zLvkas, Hey. Here are the steps on how to reset your email:
#293 [07:26] <Greymagic27> ??> zLvkas account/reset-email
#294 [07:26] <Absol> zLvkas: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#295 [07:27] <zLvkas> Who
#296 [07:27] <zLvkas> Where
#297 [07:28] <Greymagic27> https://account.mojang.com/changeemail/request
#298 [07:29] <zLvkas> But where is the Email changer token
#299 [07:29] <zLvkas> Becouse i only can change my password but not my email
#300 [07:32] * KnifeCZ [webchat@195191163228.dynamic-ra-02.vectranet.pl] has joined #minecrafthelp
#301 [07:32] <KnifeCZ> Oh sorry missclick
#302 [07:32] * KnifeCZ [webchat@195191163228.dynamic-ra-02.vectranet.pl] has quit. (Client Quit)
#303 [07:33] <Greymagic27> zLvkas, The link I gave you is the email reset link. It tells you how you can reset your email
#304 [07:35] <zLvkas> But there is only the token from the password reset
#305 [07:36] <Greymagic27> zLvkas, You don't get the email confirming you changed it?
#306 [07:37] * sigonastrevas [webchat@179.183.110.21.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#307 [07:37] <sigonastrevas> help-me
#308 [07:37] <Greymagic27> sigonastrevas, Hey! How can we help?
#309 [07:37] <sigonastrevas> my account does not log in and nothing arrives in my email and I lost the transaction id
#310 [07:38] <Greymagic27> sigonastrevas, When you try to login to your account what does it say?
#311 [07:38] <sigonastrevas> Error! Unknown e-mail address or password.
#312 [07:39] <Greymagic27> sigonastrevas, I'd like to do a quick check for anything that could block you from logging in:
#313 [07:39] <Greymagic27> ??> sigonastrevas tools/hjt
#314 [07:39] <Absol> sigonastrevas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#315 [07:39] <Absol> sigonastrevas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#316 [07:39] <zLvkas> Error! Unknown email address or password.
#317 [07:39] * IgnaKun [webchat@usr-172-109-152-185.telfy.com] has joined #minecrafthelp
#318 [07:39] <zLvkas> But i only can change my password
#319 [07:39] <Greymagic27> zLvkas, I'd also like you to follow the steps I linked to sigonastrevas
#320 [07:41] <IgnaKun> I can't login in my Minecraft account. Can someone help me?
#321 [07:41] <Greymagic27> IgnaKun, Hey. What does it say when you try?
#322 [07:41] <sigonastrevas> wait
#323 [07:41] <IgnaKun> It says "Could not connect to server"
#324 [07:42] <Greymagic27> IgnaKun, Let's check for anything that could cause the error. This tool will produce a list of your running processes. It's perfectly safe
#325 [07:42] <Greymagic27> ??> IgnaKun tools/hjt
#326 [07:42] <Absol> IgnaKun: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#327 [07:42] <Absol> IgnaKun: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#328 [07:43] <IgnaKun> ok, thanks
#329 [07:45] <sigonastrevas> Absol https://paste.ubuntu.com/p/vgWKS5BGWn/
#330 [07:46] <Greymagic27> sigonastrevas, Remove avast secureline then try to login again
#331 [07:46] <IgnaKun> https://paste.ubuntu.com/p/kNtkWxTbFq/
#332 [07:46] <Greymagic27> ??> IgnaKun av/mcafee/uninstall
#333 [07:46] <Absol> IgnaKun: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#334 [07:46] <Greymagic27> ??> IgnaKun av/norton
#335 [07:46] <Absol> IgnaKun: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#336 [07:46] <Greymagic27> Tell me when you've done both of those steps, then I'll link you to the final one that you need to do :)
#337 [07:50] * MattZuni [webchat@ip-178-202-114-204.hsi09.unitymediagroup.de] has joined #minecrafthelp
#338 [07:50] <sigonastrevas> Greymagic27it was not. Mojang blocked my account I think what I do I did nothing wrong and I lost transaction id
#339 [07:50] * zLvkas [webchat@62-47-175-201.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#340 [07:50] <sigonastrevas> it was not. Mojang blocked my account I think what I do I did nothing wrong and I lost transaction id
#341 [07:50] <Greymagic27> sigonastrevas, Removing your VPN didn't work?
#342 [07:50] <sigonastrevas> yes
#343 [07:51] <Greymagic27> sigonastrevas, I'd like you to restart your PC then come back here
#344 [07:51] <MattZuni> I dont get a reset passwort mail although the email is registered
#345 [07:51] <sigonastrevas> ok
#346 [07:51] * sigonastrevas [webchat@179.183.110.21.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#347 [07:51] <Greymagic27> MattZuni, Hey
#348 [07:51] <Greymagic27> There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#349 [07:51] <Greymagic27> One of the reasons that you don't get the email is suspicious activity. This is often caused by giving your login information to a 3rd party or website. In those cases, you'll need to contact Mojang Customer Support:
#350 [07:52] <Greymagic27> ??> MattZuni account/send-email
#351 [07:52] <Absol> MattZuni: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#352 [07:52] <Absol> MattZuni: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#353 [07:53] * MattZuni [webchat@ip-178-202-114-204.hsi09.unitymediagroup.de] has quit. (Client Quit)
#354 [07:54] * sigonastrevas [webchat@179.183.110.21.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#355 [07:54] <sigonastrevas> Absol
#356 [07:54] * MCLOL [webchat@ip4da6ab0e.direct-adsl.nl] has joined #minecrafthelp
#357 [07:54] <Greymagic27> sigonastrevas, Welcome back. Try logging in to minecraft now
#358 [07:55] <MCLOL> my question is i got a minecon cape but the redeemcode minecraft thingy is like broken
#359 [07:55] <IgnaKun> ok I'm going to restart my pc to uninstall McAfee. I'll be right back
#360 [07:55] <MCLOL> how can i redeem it
#361 [07:55] <Greymagic27> MCLOL, Hey. Does it produce any message when you try to redeem it?
#362 [07:55] <MCLOL> ye
#363 [07:55] <Greymagic27> Alright IgnaKun
#364 [07:55] <sigonastrevas> it was not
#365 [07:55] <MCLOL> it says this link is not avaible or something
#366 [07:55] <Greymagic27> sigonastrevas, In that case you'll need to email mojang:
#367 [07:55] <Greymagic27> ??> sigonastrevas account/send-email
#368 [07:55] <Absol> sigonastrevas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#369 [07:55] <Absol> sigonastrevas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#370 [07:55] <Greymagic27> MCLOL, What's the exact message?
#371 [07:55] <MCLOL> wait i will see
#372 [07:55] <sigonastrevas> AbsolI think mojang blocked or someone moved on to another email
#373 [07:56] <MCLOL> WE’RE SSSSSSSORRY
#374 [07:56] <MCLOL> We can’t find the page you’re looking for.
#375 [07:56] <MCLOL> thats it
#376 [07:57] <MCLOL> how to fix this
#377 [07:57] <Greymagic27> MCLOL, You'll need to contact mojang with the link for the cape you're trying to redeem as well as the PDF copy of your tickets
#378 [07:57] <Greymagic27> ??> MCLOL account/send-email
#379 [07:57] <Absol> MCLOL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#380 [07:57] <Absol> MCLOL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#381 [07:57] <MCLOL> i dont have a pdf copy
#382 [07:57] <MCLOL> its a minecon 2011 cape
#383 [07:57] <MCLOL> i got it from my friend
#384 [07:57] <MCLOL> he had the link never used
#385 [07:58] <MCLOL> and never plays mc again
#386 [07:58] <Greymagic27> MCLOL, Then the cape will be attatched to the ticket holders username, I don't think you will be able to redeem it on your account
#387 [07:58] <MCLOL> grey
#388 [07:58] <MCLOL> why :(
#389 [07:58] <MCLOL> :(
#390 [07:58] <MCLOL> now im super sad
#391 [07:58] <MCLOL> i really wanted that cape
#392 [07:59] <sigonastrevas> AbsolI think mojang blocked or someone moved on to another email
#393 [07:59] <sigonastrevas> help
#394 [07:59] <Greymagic27> sigonastrevas, What do you mean?
#395 [08:00] * IgnaKun [webchat@usr-172-109-152-185.telfy.com] has joined #minecrafthelp
#396 [08:00] <sigonastrevas> Do not you want to talk to someone on my phone to go back to my email or unblock?
#397 [08:00] <IgnaKun> I'm back
#398 [08:00] <Greymagic27> sigonastrevas, You will need to email mojang using the link that absol sent you
#399 [08:00] <Greymagic27> IgnaKun, Welcome back, did you follow both the mcafee steps and the norton ones?
#400 [08:02] * Luke2000 [webchat@cpc122844-stev8-2-0-cust234.9-2.cable.virginm.net] has joined #minecrafthelp
#401 [08:02] <Luke2000> hello?
#402 [08:02] <IgnaKun> I unistalled McAfee. What must I do?
#403 [08:02] * sigonastrevas [webchat@179.183.110.21.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#404 [08:02] <Capfan67> Hi Luke2000
#405 [08:02] <Greymagic27> ??> IgnaKun av/norton
#406 [08:02] <Absol> IgnaKun: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#407 [08:03] <Greymagic27> IgnaKun, Once you've done that, I'll link you to the last step you need to do
#408 [08:03] <Luke2000> i dont really know if you guys can help with this one but ive not got much choice tbh
#409 [08:04] <Luke2000> so my minecraft account is a legacy account and i cant migrate it to a mojang account because i dont know the email attached to the account is there anything i can do?
#410 [08:04] * RyanF [webchat@47.201.64.12] has joined #minecrafthelp
#411 [08:05] <Capfan67> Luke2000, As a self service feature, you can't change your email for legacy accounts, and you need to know your address to migrate. You'll need to contact Mojang support:
#412 [08:05] <Capfan67> ??> Luke2000 account/send-email
#413 [08:05] <Absol> Luke2000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#414 [08:05] <Absol> Luke2000: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#415 [08:06] <Luke2000> ok so ive already done that i cant get the transaction ID for the account. i was just hoping there was something else that i could do thanks though
#416 [08:07] <Capfan67> Luke2000, That's your only path forward. Gather as much information as you have about the original purchase and be prepared to give that information to Mojang when they contact you.
#417 [08:07] <RyanF> Hi there - got a legacy account, and a migration email that I didn't request, think my account may have been hacked. I'm not getting password reset emails any more in any case. Fortunately, I do have the transaction ID, which I used in the help.whatever.com page.
#418 [08:08] <Luke2000> what kind of information will i need?
#419 [08:08] <Capfan67> Hi RyanF, What's your character name?
#420 [08:08] <RyanF> ryfenton
#421 [08:08] <Capfan67> Luke2000, here's the help page on Transaction IDs. Some of the time periods include lists of the kind of information they might ask:
#422 [08:08] <Capfan67> ??> Luke2000 account/trans-id
#423 [08:08] <Absol> Luke2000: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#424 [08:09] <Capfan67> RyanF, Did you change your name to shadowboyultra yesterday?
#425 [08:09] <RyanF> Nope.
#426 [08:09] <Capfan67> RyanF, In that case, it appears your account has been stolen. https://namemc.com/search?q=ryfenton
#427 [08:09] <RyanF> That's likely an attempt at a stolen account then. yeah. Any way to undo that?
#428 [08:09] <Capfan67> RyanF, You'll need to contact Mojang to recover your account:
#429 [08:09] <Capfan67> ??> RyanF account/send-email
#430 [08:09] <Absol> RyanF: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#431 [08:09] <Absol> RyanF: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#432 [08:11] * IgnaKun [webchat@usr-172-109-152-185.telfy.com] has joined #minecrafthelp
#433 [08:11] <Luke2000> with the transaction ID i dont know when i brought the account and i also dont have the email for it
#434 [08:11] <Capfan67> Luke2000, Having the transaction ID makes the recovery easy. However, I linked the page so you can see the sorts of things they'll ask for as alternatives.
#435 [08:12] <IgnaKun> I did it
#436 [08:13] <RyanF> Sounds like I've done as much as I can so far. Also sounds like it will be around a month before I get anyone to look at the issue.
#437 [08:14] <RyanF> Also sounds like it's like a slow game of minecraft, digging through all the account issues for the support folks.
#438 [08:14] <Capfan67> RyanF, That's an accurate assessment. I wish it were faster. They've been behind since December.
#439 [08:15] <RyanF> Likely the migration process itself became an openning for folks to use various password attacks (common passwords) to steal accounts and sell copies of games illicitly.
#440 [08:15] <IgnaKun> What must I do?
#441 [08:16] <Greymagic27> IgnaKun, Hey again, let me grab the final step for you
#442 [08:16] <Greymagic27> ??> IgnaKun av/adwcleaner
#443 [08:16] <Absol> IgnaKun: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#444 [08:16] <Absol> IgnaKun: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#445 [08:16] <Capfan67> RyanF, ..This has been a problem for the Legacy accounts all along, and why Mojang has been encouraging customers to migrate their accounts since 2014.
#446 [08:17] <IgnaKun> ok thank you
#447 [08:19] <RyanF> Well - thanks for the empathy at the least. I think I've supplied enough info at least to the 'official' help page folks - now hopefully I can get my account back. Surprised that none of the smart folks there haven't further automated the recovery process for obvious cases like this.
#448 [08:20] <Luke2000> i just wish they had some sort of live chat
#449 [08:21] * IgnaKun [webchat@usr-172-109-152-185.telfy.com] has joined #minecrafthelp
#450 [08:21] <Capfan67> Luke2000, It's my understanding that each member of the team clears between 400 and 500 tickets a day. I'm not sure Live chat would make things better.
#451 [08:22] <Luke2000> it just makes it feel like im talking to a real person rather than some emails
#452 [08:22] <RyanF> Sounds about right - I've worked in a similar industry. Minecraft would be a 'loss leader', and support has been neglected basically worldwide due to business fashion trends for like 20 years.
#453 [08:23] <IgnaKun> ok, I have already restarted my computer. What do I do now?
#454 [08:23] <Capfan67> Luke2000, Once they respond, it's a human on the other end, although in many cases they're copy/pasting the next step.
#455 [08:24] <Luke2000> i just hope that they dont link me their support page because ive looked everywhere on that for help
#456 [08:24] <Luke2000> and thats what rockstar done to me
#457 [08:24] <Capfan67> Luke2000 & RyanF, Don't get me wrong.. I'd love to see a support overhaul. We offer tech support here for client crashes, and yet 80% of the questions are account related.
#458 [08:25] <RyanF> Yeah - sounds like a classic bottleneck that needs research, development, and a fire under some big-wig manager to fix.
#459 [08:26] <RyanF> Especially for a name-brand game that's a flagship for multiple enormous divisions within one of the biggest companies in the world.
#460 [08:26] <Lord_Ralex> They already have a large support team
#461 [08:27] <Lord_Ralex> But issues arise which causes bottlenecks
#462 [08:27] <Lord_Ralex> Such as... illnesses, data leaks that occur on other sites, but people don't take proper steps so it causes other issues
#463 [08:28] <Lord_Ralex> And they can only work as fast as people who give them info too.
#464 [08:28] <RyanF> In any case - best of luck to you - and thanks for what help you could provide!
#465 [08:28] <Luke2000> do you guys know if there is a way for me to search for email addresses that relate to my name? or is this not something that is possible
#466 [08:29] <Capfan67> Luke2000, Mojang won't tell you what your email address is. This would be a breach of security. Any search you do will need to be on your end.
#467 [08:29] <RyanF> Luke - check your email history. See if you can find "Minecraft purchase complete", or just transaction id.
#468 [08:30] <RyanF> Helps that I'm someone that never deletes emails.
#469 [08:30] <Luke2000> i dont know the email address i made the account with
#470 [08:30] <IgnaKun> I already unistalled Norton and McAfee, and restarted after the fixing. What do I do now?
#471 [08:30] <RyanF> Check each of them.
#472 [08:31] <Luke2000> i dont know the actual address for the email account
#473 [08:32] <RyanF> That's fine - if you find the transaction id email in any of them, you will know which one it was.
#474 [08:32] <RyanF> As long as you didn't use a totally temporary email provider you forgot about entirely, you should have a good chance of finding it.
#475 [08:34] <RyanF> Though you may have to play the 'forgot email' game through accessing those older accounts - it's a healthy thing to do, to clean up all that.
#476 [08:34] <Luke2000> wait i might have saved the details to the account on my ipod or ipad(i know this is stupid)
#477 [08:34] <RyanF> There you go.
#478 [08:34] <RyanF> Karma repaid - I'm off.
#479 [08:34] * RyanF [webchat@47.201.64.12] has quit. (Quit: webchat.esper.net)
#480 [08:55] <Capfan67> IgnaKun, After taking the steps that Greymagic27 suggested, have you tested to see if your launcher can connect?
#481 [09:01] * CeeJayy [webchat@199-66-65-49.iplwin75.metronetinc.net] has joined #minecrafthelp
#482 [09:01] <CeeJayy> Hello, i used my code for my minecraft windows 10 awhile back , and its not letting me redownload it , im using the account i used to accept it
#483 [09:02] * Heisenberg [webchat@ipservice-092-211-000-198.092.211.pools.vodafone-ip.de] has joined #minecrafthelp
#484 [09:02] <Galaxy_2Alex> CeeJayy, Are you 100% sure it's the same Microsoft Account?
#485 [09:02] * JH778 [webchat@S01068416f99f1439.ok.shawcable.net] has joined #minecrafthelp
#486 [09:02] <CeeJayy> Yes
#487 [09:02] <Heisenberg> Hello, i need help for Minecraft on Ps4.
#488 [09:02] <JH778> How do I find the email on my minecraft account? trying to migrate to play realms
#489 [09:04] <CeeJayy> Im 100% certain that its the same microsoft account that i used to redeem my free windows 10 edition from the mojang website
#490 [09:05] <Heisenberg> Someone here with PS4 knowledge?
#491 [09:05] * JH778 [webchat@S01068416f99f1439.ok.shawcable.net] has quit. (Client Quit)
#492 [09:06] <CeeJayy> Heisenberg, i dont own a ps4 but i would help if i did
#493 [09:06] <CeeJayy> but ill leave that up to the admins and helpers
#494 [09:08] <Heisenberg> i want a PS4 Server that works 24/7 is that possible?
#495 [09:08] <Capfan67> Heisenberg, Sorry, but we only support Java Edition technical issues here.
#496 [09:09] <Luke2000> you cant make servers for ps4
#497 [09:09] <Luke2000> unless you have another playstation thats hosting the session
#498 [09:10] <Heisenberg> Yes thats the same thing i wanted to do but now i have the problem i cant
#499 [09:11] <Heisenberg> Transfer the World to another Account.
#500 [09:12] <Luke2000> i think thats possible you need a memory stick there would be a video on youtube that would help
#501 [09:13] <Heisenberg> i try it all it doesent work because the Ps4 doesent accept other Gamedatas from different Accounts.
#502 [09:13] <Heisenberg> does not recognize the data because they are from a different account than the one I have
#503 [09:15] <Heisenberg> How can i Copy the world from My account to another Account @HelpingTeam
#504 [09:15] <Capfan67> Heisenberg, Again, we only support the Java Edition here. We can't help with PS4 issues, and especially can't help with unsupported tasks like moving worlds.
#505 [09:16] <Capfan67> Heisenberg, I would recommend finding a related forum, and asking there: https://www.minecraftforum.net/forums/
#506 [09:16] <Heisenberg> On my Question to Mojang the gave me this Link... So who can help me ..
#507 [09:17] * Janosik_ [webchat@user-94-254-184-63.play-internet.pl] has joined #minecrafthelp
#508 [09:17] <Capfan67> Heisenberg, Again, we can't help you with PS4 Questions/issues here.
#509 [09:17] <Janosik_> You can write in Polish?
#510 [09:17] * Ep1cNight [webchat@merthyr.ac.uk] has joined #minecrafthelp
#511 [09:17] <Capfan67> Janosik_, This channel is in English. You an use Google Translate.
#512 [09:17] <Janosik_> Ok
#513 [09:18] <Ep1cNight> Right I'm trying to recover an account but have forgotten my email and password
#514 [09:18] <Janosik_> I also
#515 [09:18] <CeeJayy> galazy_2alex, im sure that my account is the same as the redeemed one
#516 [09:19] <Capfan67> Ep1cNight, If you don't know what email account is associated with your Mojang account, you will need to contact Mojang support to recover your account:
#517 [09:19] <Capfan67> ??> Ep1cNight account/send-email
#518 [09:19] <Absol> Ep1cNight: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#519 [09:19] <Absol> Ep1cNight: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#520 [09:19] <Janosik_> I am trying to recover my account I do not remember my password and email
#521 [09:19] <Capfan67> Ep1cNight, Specifically, account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#522 [09:20] <Ep1cNight> I have evidence of password/email change but have lost transaction ID due to buying the account a long time ago
#523 [09:20] <Ep1cNight> I've tried recovering with different emails but none seem to work
#524 [09:20] <Capfan67> Ep1cNight, Here is Mojang's help page regarding recovering your Transaction ID:
#525 [09:20] * Miki [webchat@va-184-5-144-226.dhcp.embarqhsd.net] has joined #minecrafthelp
#526 [09:20] <Capfan67> ??> Ep1cNight account/trans-id
#527 [09:20] <Absol> Ep1cNight: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#528 [09:20] <Janosik_> I am trying to recover my account I do not remember my password and email
#529 [09:20] <Janosik_> can you help?
#530 [09:21] <Capfan67> Janosik_, Account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#531 [09:21] * Miki [webchat@va-184-5-144-226.dhcp.embarqhsd.net] has quit. (Client Quit)
#532 [09:21] <Capfan67> Janosik_, If you don't have two of those things, you will need to contact Mojang Support to recover your account:
#533 [09:21] <Capfan67> ??> Janosik_ account/send-email
#534 [09:21] <Absol> Janosik_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#535 [09:21] <Absol> Janosik_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#536 [09:21] <Janosik_> I remember the questions
#537 [09:22] <Ep1cNight> I know the origin of my account was on this email so just seeing if an employer could check and help me on it
#538 [09:22] <Capfan67> Janosik_, What would be one of the three.
#539 [09:23] <Janosik_> do not have access to the account at all, but I have evidence because I bought the hypixel range and I have an email from them with thanks
#540 [09:23] <Janosik_> I do not have access to the account at all, but I have evidence because I bought the hypixel range and I have an email from them with thanks
#541 [09:23] <Capfan67> Ep1cNight, We're not Mojang. We are volunteers who provide Java Edition tech support. If you don't have sufficient information for self service recovery, you will need to contact Mojang.
#542 [09:24] <CeeJayy> i am sorry for taking your tier
#543 [09:24] <Ep1cNight> Okay but they usually tend to take a while to respond
#544 [09:24] * CeeJayy [webchat@199-66-65-49.iplwin75.metronetinc.net] has quit. (Quit: webchat.esper.net)
#545 [09:24] <Janosik_> I do not have access to the account at all, but I have evidence because I bought the hypixel range and I have an email from them with thanks
#546 [09:24] <Janosik_> can you help?
#547 [09:25] <Lord_Ralex> Janosik_, a) that is not evidence, b) only Mojang can help with account issues
#548 [09:26] <Capfan67> Janosik_, If you don't know what email address you used (don't know login credentials) and thus don't have access to the email, you then don't have two of the three thigs you need. YOu will need to contact Mojang support. with the link Absol gave you.
#549 [09:26] <Janosik_> but this is the original email from hypixel in a sense, this is proof
#550 [09:26] <Lord_Ralex> No, it is not.
#551 [09:26] <Lord_Ralex> Mojang does not run Hypixel
#552 [09:27] <Janosik_> just what I remember are the questions
#553 [09:27] <Lord_Ralex> The only proof Mojang accepts is stuff they manage. That would include the transaction ID when you bought the game, not ids or emails from servers.
#554 [09:28] <Janosik_> I lost access to the e-mail address on which I registered
#555 [09:28] <Janosik_> can u help?
#556 [09:29] <Capfan67> Janosik_, That, and not knowing your password, is why only Mojang can help you recover your account.
#557 [09:29] <Capfan67> Janosik_, Contact Mojang Support: https://help.mojang.com/customer/portal/emails/new
#558 [09:29] <Janosik_> ok thanks
#559 [09:34] * ok [webchat@host5-81-130-148.range5-81.btcentralplus.com] has joined #minecrafthelp
#560 [09:34] <ok> hi
#561 [09:34] <ok> i can't access my account anymore, how can i get it back?
#562 [09:35] <Capfan67> ok, What happens when you try to login?
#563 [09:35] <ok> i can't, i forgot the email and everything
#564 [09:37] <Capfan67> ok, If you remember any identifying characteristics of the account, so they know which account you're trying to recover, you can contact Mojang Customer Support for account recovery. Remember to hunt down your Transaction ID, or at least be prepared to answer the ownership/verification questions Mojang will have:
#565 [09:37] <Capfan67> ??> ok account/send-email
#566 [09:37] <Absol> ok: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#567 [09:37] <Absol> ok: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#568 [09:37] <ok> How can I find out my Transaction ID?
#569 [09:37] <Capfan67> ok, Here's the support page to help you located your Transaction ID:
#570 [09:38] <Capfan67> ??> ok account/trans-id
#571 [09:38] <Absol> ok: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#572 [09:44] * Janosik_ [webchat@user-94-254-184-63.play-internet.pl] has quit. (Quit: webchat.esper.net)
#573 [09:48] <ok> thanks for the help
#574 [09:49] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#575 [09:52] * CrunchyFire [webchat@108-249-78-77.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#576 [09:53] <CrunchyFire> i dont know my password and nor have acess to the email used to sign up
#577 [09:53] * Heisenberg [webchat@ipservice-092-211-000-198.092.211.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#578 [09:53] <CrunchyFire> what do i do...
#579 [09:53] <Capfan67> CrunchyFire, Account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#580 [09:53] <Capfan67> CrunchyFire, If not, you will need to contact Mojang Customer Support:
#581 [09:53] <Capfan67> ??> CrunchyFire account/send-email
#582 [09:53] <Absol> CrunchyFire: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#583 [09:54] <Absol> CrunchyFire: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#584 [09:54] <CrunchyFire> i just did that link the email told me to come here
#585 [09:55] <Capfan67> CrunchyFire, The auto response told you that this is a technical support channel. We help with accounts when they're technical in nature, but otherwise direct people to account help pages.
#586 [09:55] <CrunchyFire> is there a way to log in without the password or acess to email
#587 [09:56] <Capfan67> CrunchyFire, Sadly no. Login will require your login credentials (email & password for Mojang account, username and password for Legacy accounts).
#588 [09:57] <CrunchyFire> is there any Security questions that i can log in with
#589 [09:58] <Capfan67> CrunchyFire, So, back to my first note to you. If you have two of three (Security answers and Login info, or Security answers and email access), then you can self manage. You can't do anything with the answers alone.
#590 [09:59] * IgnaKun [webchat@usr-172-109-152-185.telfy.com] has quit. (Quit: webchat.esper.net)
#591 [10:01] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#592 [10:09] <Luke2000> i know the payment method will that be enough information to get my account back?
#593 [10:14] <Capfan67> Luke2000, Only Mojang can tell you what constitutes sufficient evidence of ownership. When they respond, it's something you can ask.
#594 [10:14] <Luke2000> its so annoying like i can go on the account on minecraft because i know the username and password but cant play modded minecraft
#595 [10:15] <Capfan67> Luke2000, ...wait. So, you can log into Mojang.com with your credentials?
#596 [10:16] <Capfan67> Luke2000, So you have a Legacy account you're trying to Migrate? (The outcome is the same, but I didn't get that from your earlier comments).
#597 [10:22] * maro [~maro@port-92-196-60-164.dynamic.qsc.de] has joined #minecrafthelp
#598 [10:22] <Luke2000> yeah i have a legacy account
#599 [10:22] <Luke2000> i can play minecraft
#600 [10:23] <Luke2000> just cant migrate it to use the modded launcher
#601 [10:24] <Capfan67> Luke2000, *nods* I would have posted less about self service (which relates to Mojang accounts) had I noticed that in your opening question. In the end, however, the result is the same: You need to know which email the account was created with. If you don't know which email was used, you need Mojang to assist you.
#602 [10:25] <Luke2000> yeah sucks because im going to have to wait a while
#603 [10:27] * Irhcsa [webchat@cpe-66-68-182-74.austin.res.rr.com] has joined #minecrafthelp
#604 [10:27] <Irhcsa> I think someone stole my account and changed the email. What should I do/
#605 [10:27] * Irhcsa [webchat@cpe-66-68-182-74.austin.res.rr.com] has quit. (Client Quit)
#606 [10:28] <Capfan67> ...27 seconds.. Clearly I don't type fast enough.
#607 [10:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#608 [10:40] * Lad [webchat@host86-135-185-59.range86-135.btcentralplus.com] has joined #minecrafthelp
#609 [10:42] <Lad> Currently when launching minecraft it crashes on the mojang screen how can i fix this?
#610 [10:44] <Capfan67> Hi Lad, that's sometimes caused by installed software. Let's see what's running:
#611 [10:44] <Capfan67> ??> Lad tools/hjt
#612 [10:44] <Absol> Lad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#613 [10:44] <Absol> Lad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#614 [10:50] * Maton [webchat@cpe-24-198-194-165.maine.res.rr.com] has joined #minecrafthelp
#615 [10:50] <Maton> hi
#616 [10:51] * Maton [webchat@cpe-24-198-194-165.maine.res.rr.com] has quit. (Client Quit)
#617 [10:55] <Lad> It has some private details on it what shall i do?
#618 [10:58] <Capfan67> Lad, it just lists the running processes on your computer. If you're concerrned about the username, feel free to replace them with somehting else.
#619 [10:59] <Lad> https://paste.ubuntu.com/p/q6f9Q6jK7D/
#620 [11:00] <Capfan67> Lad, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#621 [11:00] <Capfan67> ??> Lad av/adwcleaner
#622 [11:00] <Absol> Lad: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#623 [11:00] <Absol> Lad: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#624 [11:00] * corcaigher [webchat@public-gprs404749.centertel.pl] has joined #minecrafthelp
#625 [11:01] <Capfan67> Lad, In addition, you also have Mcafee Firewall, and Tunnelbear which can cause login/connection issues to servers. Just be mindful of that in the future.
#626 [11:01] <Lad> Thanks
#627 [11:01] <corcaigher> I do not remember the security questions and I do not have access to the email for premium what to do ???
#628 [11:02] * Lad [webchat@host86-135-185-59.range86-135.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#629 [11:07] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#630 [11:09] <Greymagic27> corcaigher, Hey. You'll need to email mojang:
#631 [11:09] <Greymagic27> ??> corcaigher account/send-email
#632 [11:09] <Absol> corcaigher: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#633 [11:09] <Absol> corcaigher: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#634 [11:20] * kanekiben [webchat@cpc92764-stap14-2-0-cust168.12-2.cable.virginm.net] has joined #minecrafthelp
#635 [11:20] <kanekiben> i don't recieve reset password emails
#636 [11:24] <Greymagic27> kanekiben, Hey. There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#637 [11:24] <Greymagic27> One of the reasons that you don't get the email is suspicious activity. This is often caused by giving your login information to a 3rd party or website. In those cases, you'll need to contact Mojang Customer Support:
#638 [11:24] <Greymagic27> ??> kanekiben account/send-email
#639 [11:24] <Absol> kanekiben: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#640 [11:24] <Absol> kanekiben: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#641 [11:25] <kanekiben> the account is faceymfacefacegaming@gmail.com
#642 [11:26] <kanekiben> i've never give it to a 3rd party website
#643 [11:26] <Greymagic27> kanekiben, Do not tell us any of your account information. Put it into the email form
#644 [11:26] <kanekiben> how do i do that
#645 [11:26] <Greymagic27> kanekiben, By following the steps that absol posted above
#646 [11:28] <kanekiben> ty
#647 [11:29] * kanekiben [webchat@cpc92764-stap14-2-0-cust168.12-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#648 [11:32] * Elaina [webchat@5ac87f2c.bb.sky.com] has joined #minecrafthelp
#649 [11:33] <Elaina> Hello, I have forgotten the password to my account, but i can't reset it because its an old Email that i can no longer log into.
#650 [11:37] <Capfan67> Elaina, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#651 [11:37] <Capfan67> Elaina, If you only have one of those things, you'll need to contact Mojang Customer Support:
#652 [11:38] <Capfan67> ??> Elaina account/send-email
#653 [11:38] <Absol> Elaina: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#654 [11:38] <Absol> Elaina: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#655 [11:38] <Elaina> I do know my Email, and i also know the security answers
#656 [11:38] <Capfan67> Elaina, knowing the email isn't on the list. Knowing credientials is (includes password), and access to email.
#657 [11:39] * Elaina [webchat@5ac87f2c.bb.sky.com] has quit. (Quit: webchat.esper.net)
#658 [11:46] * reni26 [webchat@HSI-KBW-046-005-004-186.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#659 [11:46] <reni26> Hello, my account was stolen and i the person changed the email.
#660 [11:46] <reni26> and the person*
#661 [11:47] <reni26> now i can login with my email but Minecraft isn´t installed
#662 [11:48] <reni26> can you help my ?
#663 [11:50] <Galaxy_2Alex> reni26, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#664 [11:50] <Galaxy_2Alex> ??> reni26 account/trans-id
#665 [11:50] <Absol> reni26: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#666 [11:50] <Galaxy_2Alex> ??> reni26 account/send-email
#667 [11:50] <Absol> reni26: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#668 [11:50] <Absol> reni26: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#669 [11:52] <reni26> what can i do when i don´t have the code?
#670 [11:52] * StrikerZeus [webchat@75.40.52.179] has joined #minecrafthelp
#671 [11:52] <Galaxy_2Alex> reni26, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#672 [11:52] <StrikerZeus> Hello
#673 [11:52] <Galaxy_2Alex> StrikerZeus, Hello
#674 [11:52] <StrikerZeus> I have java edition minecraft ok
#675 [11:53] <reni26> ok and what is the email from Mojang?
#676 [11:53] <StrikerZeus> what do you mean
#677 [11:53] <Galaxy_2Alex> StrikerZeus, How can we help?
#678 [11:53] <Galaxy_2Alex> ??> reni26 mojang/email
#679 [11:53] <Absol> reni26: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#680 [11:53] <Absol> reni26: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#681 [11:54] <StrikerZeus> anyway i wanted to play with my sister who is on pocket edition but i cannot
#682 [11:54] <Galaxy_2Alex> StrikerZeus, Java and Bedrock Edition are not compatible with each other.
#683 [11:54] <reni26> i need the contact mail from Mojang
#684 [11:54] <Galaxy_2Alex> reni26, Absol just gave it to you.
#685 [11:54] <StrikerZeus> ok so could i refund my java edition and get windows 10
#686 [11:55] <Galaxy_2Alex> StrikerZeus, However, if you have bought the Java Edition before October, you can get the Windows 10 Edition for free - the code is on account.mojang.com
#687 [11:55] <StrikerZeus> i didnt, i bought it a couple of days ago
#688 [11:56] <Galaxy_2Alex> StrikerZeus, Okay, in that case, contact Mojang.
#689 [11:56] <Galaxy_2Alex> ??> StrikerZeus mojang/email
#690 [11:56] <Absol> StrikerZeus: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#691 [11:56] <Absol> StrikerZeus: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#692 [11:56] * RobinOs [webchat@90-227-24-39-no68.tbcn.telia.com] has joined #minecrafthelp
#693 [11:56] <StrikerZeus> thank you
#694 [11:56] <Galaxy_2Alex> StrikerZeus, Explain them your situation and ask for a refund of the game so you can play with your sister.
#695 [11:56] <StrikerZeus> thanks very much
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#697 [11:57] <RobinOs> Hello, I was wondering if anyone could help me with not being able to join servers
#698 [11:57] <Galaxy_2Alex> RobinOs, All servers, or just specific ones? Try at least three or four.
#699 [11:58] <RobinOs> Well only tried one so, a specific one then
#700 [11:59] <Galaxy_2Alex> RobinOs, If it does only affect one, it may be an issue with the server. Maybe you have accidentally copied the wrong IP or there's a type (like a space at the beginning or the end or similar)?
#701 [11:59] <Galaxy_2Alex> typo*
#702 [11:59] <RobinOs> I get a error message saying that "io.netty.channel.AbstractChannel$AnnotatedConnectExeption: Connection timed out: no further information:"
#703 [12:01] <RobinOs> Well I tried to join at a old Ip that I already had (It's my server btw) and I tried to find it but to no avail
#704 [12:03] <Galaxy_2Alex> RobinOs, Something might be wrong with the server setup - try putting the IP in a server ping tool like this one and see if it's pingable from the web: https://dinnerbone.com/minecraft/tools/status/
#705 [12:05] <RobinOs> I got it to work by changing the connect ip which worked, and I'm so grateful. Thank you, I've been working to fix it 2 days now, but still. Thank you
#706 [12:05] <RobinOs> Have a good day. ^^
#707 [12:10] * Kiviu_ [webchat@81.15.187.101] has joined #minecrafthelp
#708 [12:10] <Kiviu_> hi?
#709 [12:10] <Kiviu_> Anybody help me?
#710 [12:11] <Galaxy_2Alex> Kiviu_, How can wehelp?
#711 [12:11] <Kiviu_> Hello, my account was Hacked
#712 [12:11] <Galaxy_2Alex> ??> Kiviu_ account/hacked
#713 [12:11] <Absol> Kiviu_: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#714 [12:11] <Absol> Kiviu_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#715 [12:11] <Kiviu_> I message email but no body reply me
#716 [12:12] <Kiviu_> I dont have trans ID... i clear my email long ago...
#717 [12:12] <Kiviu_> Galaxy_2Alex
#718 [12:12] <Galaxy_2Alex> Kiviu_, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#719 [12:12] <Galaxy_2Alex> Kiviu_, Please just wait for them to answer.
#720 [12:12] <Kiviu_> Okey... thanks :D
#721 [12:12] <Kiviu_> But i have one question more
#722 [12:14] <Kiviu_> When i record video. I put this to email message. This video have.. Where i logged in my mail. I show email "Disput" or something like that. I can recovery my account? I have here CAPE optifine... and i buy this account on original page...
#723 [12:14] <Kiviu_> Sorry my english bad
#724 [12:14] <Galaxy_2Alex> Kiviu_, Just wait for them to answer, they will explain the further steps to you.
#725 [12:14] <Kiviu_> Okey...
#726 [12:15] <Kiviu_> I worry what happened with my account
#727 [12:15] <Kiviu_> :(
#728 [12:15] <Kiviu_> Okey...
#729 [12:15] <Kiviu_> bYE
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#731 [12:16] <Galaxy_2Alex> ??< mp/server=-setup
#732 [12:16] <Galaxy_2Alex> ??< mp/server-setup
#733 [12:17] <RobinOs> Hello again, my friend tried to join now but couldn't, I don't understand why since, I can without problem
#734 [12:18] <Galaxy_2Alex> RobinOs, Might be an issue with the Firewall
#735 [12:19] <RobinOs> Ok, thank you, we'll check
#736 [12:19] * yeti [webchat@c-73-183-171-85.hsd1.tx.comcast.net] has joined #minecrafthelp
#737 [12:23] <yeti> I purchased Minecraft a while ago and am currently trying to login on a new computer. I tried to log in and I get a message saying I have an "invalid password or username." I have switched my account over and tried to log in and get the same message. I also reset my password and when I attempt to log in I still get this message. Why can I not log i
#738 [12:23] <yeti> nto the game?
#739 [12:24] <Galaxy_2Alex> ??> yeti login/throttle
#740 [12:24] <Absol> yeti: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#741 [12:24] <Absol> yeti: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#742 [12:26] <yeti> Thank you!
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#744 [12:29] <RobinOs> Well we tried to connect after adding the MC launcher to the firewall list and adding it as a exception both public and private, but then it still didn't work
#745 [12:30] <Galaxy_2Alex> RobinOs, Might need to completely disable it to see if that helps.
#746 [12:32] * JakeHarvey [webchat@host-80-43-211-174.as13285.net] has joined #minecrafthelp
#747 [12:35] <JakeHarvey> Hi, I have an issue with opening Minecraft on my pc, and continually get (no matter what I attempt) the "The game crashed whilst initializing game
#748 [12:35] <JakeHarvey> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" error message. As instructed by a support site I've come here and linked my dxdiag for reference https://paste.ubuntu.com/p/bxCDcSdP4q/
#749 [12:36] * zerok1 [webchat@237-128-17-190.fibertel.com.ar] has joined #minecrafthelp
#750 [12:36] <zerok1> hola
#751 [12:36] <Galaxy_2Alex> zerok1, Hello.
#752 [12:36] <Galaxy_2Alex> JakeHarvey, One moment please.
#753 [12:37] <zerok1> ok, speak spanish or english?
#754 [12:37] <Galaxy_2Alex> zerok1, We only offer support in English.
#755 [12:37] <zerok1> ok
#756 [12:37] <Galaxy_2Alex> JakeHarvey, Does this download a driver? If so, please download and install it: https://www2.ati.com/drivers/amd-catalyst-15.7.1-win10-64bit.exe
#757 [12:38] <RobinOs> Soo, I tried, I went into Windows Firewall and turned it of, or well we both did at the same time but it didn't work
#758 [12:38] <zerok1> ok
#759 [12:39] <Galaxy_2Alex> RobinOs, What address are you trying to use for her to join the server?
#760 [12:40] <RobinOs> The same one I use for me to join
#761 [12:40] <Galaxy_2Alex> RobinOs, Is it an IP or are you using Localhost?
#762 [12:40] <RobinOs> Should I send it?
#763 [12:41] <Galaxy_2Alex> RobinOs, Yes, you can send it in a private message if you want. (/msg)
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#766 [12:48] * Ben is now known as Guest52683
#767 [12:48] <Guest52683> I am unable to log into my MC account suddenly. I think someone may have migrated my account to a different email address.
#768 [12:49] <Galaxy_2Alex> Guest52683, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#769 [12:49] <Galaxy_2Alex> ??> Guest52683 account/trans-id
#770 [12:50] <Absol> Guest52683: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#771 [12:50] <Galaxy_2Alex> ??> Guest52683 account/send-email
#772 [12:50] <Absol> Guest52683: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#773 [12:50] <Absol> Guest52683: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#774 [12:50] <Guest52683> right but I bought the game like 8 years ago
#775 [12:50] <Guest52683> I dont have the trans ID
#776 [12:52] <Galaxy_2Alex> Guest52683, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#777 [12:52] <Guest52683> Yeah I did. I play MC like once a year with my friends so it
#778 [12:52] <Guest52683> just sucks that I figured it out now
#779 [12:53] <Guest52683> probably never going to get solved but oh well
#780 [13:03] * John1 [webchat@ckvlon1749w-lp140-01-70-30-112-214.dsl.bell.ca] has joined #minecrafthelp
#781 [13:04] <John1> My account got stolen and the email was changed, how can i get my account back
#782 [13:04] <Galaxy_2Alex> John1, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#783 [13:04] <Galaxy_2Alex> ??> John1 account/trans-id
#784 [13:04] <Absol> John1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#785 [13:04] <Galaxy_2Alex> ??> John1 account/send-email
#786 [13:04] <Absol> John1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#787 [13:04] <Absol> John1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#788 [13:04] <John1> ok thank you
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#790 [13:05] * Lord_of_Life_ is now known as Lord_of_Life
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#794 [13:14] <Steve> Hello, I am running a MC Java edition server on a 32 bit Windows 7 installation. I cannot get it to go above 1G of ram on the server. Has anyone else encountered this or know if it is possible to increase the ram?
#795 [13:16] * brocky [webchat@host81-157-147-177.range81-157.btcentralplus.com] has joined #minecrafthelp
#796 [13:16] <brocky> i have been on my account the other day and now its saying i have invalid email or password
#797 [13:17] <brocky> nothing has changed why would this happen
#798 [13:18] <brocky> anyone here to help me
#799 [13:18] <brocky> anyone here to help me
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#804 [13:32] <Capfan67> Hi Steve.
#805 [13:33] <Capfan67> Steve, 32-bit systems have memory addressing limitations. As such, Java is also limited in how much memory you can allocate. What are your current JVM arguments?
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#807 [13:36] * Boskles [webchat@d205-206-89-214.abhsia.telus.net] has joined #minecrafthelp
#808 [13:38] <Boskles> whenever I try to login it says error and unable to access files. any suggestions would be helpful :)
#809 [13:38] * Golem [webchat@75.40.52.179] has joined #minecrafthelp
#810 [13:38] <Golem> hi
#811 [13:38] <Capfan67> Boskles, Let's look at the log, and the exact error:
#812 [13:38] <Capfan67> ??> Boskles launcher/log
#813 [13:38] <Absol> Boskles: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#814 [13:38] <Capfan67> Boskles, Make sure you create the error, then copy the log.
#815 [13:38] <Capfan67> Golem, Hi.
#816 [13:39] <Golem> is it possible to return Minecraft java edition?
#817 [13:39] <Capfan67> Golem, I can link the refund policy if you like, but do you have a technical issue that you want to try resolving first?
#818 [13:41] <Golem> I just need to refund it because I wanted to connect to a mcpe world but I cant on java edtion so I was going to get windows 10
#819 [13:41] <Capfan67> ??> Golem account/refund
#820 [13:41] <Absol> Golem: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#821 [13:42] <Golem> no just java edition
#822 [13:43] <Capfan67> Golem, that link should provide you with what you need.
#823 [13:45] <Golem> thanks
#824 [13:55] <Steve> Capfan67My entire command line is java -Xmx1024M -Xms1024M -jar server.jar
#825 [13:55] <Steve> Capfan67 java -Xmx1024M -Xms1024M -jar server.jar
#826 [13:56] <Steve> Any other values and it will not load the server. I can replace it with 1G and that also works but no more
#827 [13:56] <Capfan67> Steve, How much total memory is installed in your system?
#828 [13:56] <Steve> 4Gb
#829 [13:57] <Steve> This server won't have a lot of users, just a couple of people and wanted to up it to 2G
#830 [13:57] <Lord_Ralex> Steve, Java on Windows will not permit more than 1.5GB of memory to Java.
#831 [13:58] <Lord_Ralex> When using 32-bit JAva
#832 [13:58] <Lord_Ralex> (1500M really, but roughly 1.5GB)
#833 [13:58] <Steve> If I put it any higher (such as 1400) I get this message: Exception in thread "main" java.lang.OutOfMemoryError: unable to create new nati
#834 [13:58] <Steve> ve thread
#835 [13:59] <Capfan67> With only 1.5, you won't get more out of Minecraft.
#836 [14:00] <Capfan67> Steve, Mojang minimum system requirements are 4G. The current version allocates 2G by default.
#837 [14:01] <Steve> Looks like I will have to try to install the 64 bit OS then, thanks
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#843 [14:43] <HoubarzToronra> Hi ,I'm playing minecraft mobile version for android 1.9.0. We used to play multiplayer through xbox live,but now i can't connect to my friends world ,I see him online,i see his world,but when I try to connect ,it says ''can't connect to world''.We are both on the same version
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#845 [14:51] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has joined #minecrafthelp
#846 [14:51] <flodflod> hello
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#848 [14:54] <flodflod> i had enter the wrong age an anniversary on my changement of account from the old version of minecraft to the java version. what can i do because when i try to change it i need an adult consent .
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#851 [15:24] * Jack [webchat@ip174-67-6-144.ok.ok.cox.net] has joined #minecrafthelp
#852 [15:24] * Jack is now known as Guest54283
#853 [15:26] <Guest54283> Hi! I was just coming here to wonder if Mojang accounts become locked after a certain period of time? I haven't used my account since early 2018 or late 2017, and the email I used no longer works and have tried every password I can think to use. Password reset doesn't work, and there is no email change email in the inbox, but there is in the first
#854 [15:26] <Guest54283> email I used to get the account a long time ago.
#855 [15:26] <Guest54283> tl;dr: Do the accounts lock and is there any way to bypass it?
#856 [15:28] * D1 [webchat@c-98-214-96-228.hsd1.il.comcast.net] has joined #minecrafthelp
#857 [15:30] <D1> I need help every time I join a server it freezes and the says Java has stopped working and then closes minecraft
#858 [15:31] <Guest54283> 😔
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#862 [15:57] * gp [webchat@75-146-173-190-Minnesota.hfc.comcastbusiness.net] has joined #minecrafthelp
#863 [15:58] <gp> how do you get java
#864 [15:58] <gp> why does a java error come up?
#865 [15:58] <gp> help
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#867 [16:01] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#868 [16:01] <Pibb> Hello I am having issues with my minecraft crashing randomly while in game. Code says Process crashed with exit code 1.
#869 [16:03] <Pibb> Is anybody in here?
#870 [16:05] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#871 [16:05] <Pibb> Hello is there anyone in here?
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#874 [16:15] * yeti [webchat@c-73-183-171-85.hsd1.tx.comcast.net] has joined #minecrafthelp
#875 [16:18] <yeti> I bought Minecraft a while go and am trying to log into a new computer. It was an old account and I have migrated it. However, when trying to launch the game it says "invalid username or password." I took the advice of someone from this chat and waited at least an hour before I reset my password and tried again. It still gave me the same error mess
#876 [16:18] <yeti> age.
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#879 [16:22] * ligma [webchat@d154-20-166-177.bchsia.telus.net] has joined #minecrafthelp
#880 [16:22] <ligma> hi
#881 [16:23] <ligma> i cannot login and i forgot my old email and passwoed can u transfer it to my newemail
#882 [16:23] <ligma> bye
#883 [16:23] <ligma> bye
#884 [16:23] * ligma [webchat@d154-20-166-177.bchsia.telus.net] has left #minecrafthelp
#885 [16:26] * Brooke [webchat@209-152-134-76.iamotelephone.com] has joined #minecrafthelp
#886 [16:27] <Brooke> My son cannot log on to Minecraft using his security questions (he forgot) and also the email that was associated with it no longer in use
#887 [16:29] <Capfan67> Brooke, Account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#888 [16:29] <Capfan67> ??> Brooke account/send-email
#889 [16:29] <Absol> Brooke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#890 [16:29] <Absol> Brooke: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#891 [16:30] <Brooke> Like I said can’t access email because it is no longer active. And my son doesn’t remember the security questions.
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#893 [16:31] <Brooke> This account was made over 5 years ago so we will not have the transaction code or gift code anymore
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#897 [16:39] * PleaseHelp [webchat@c-73-100-40-9.hsd1.ma.comcast.net] has joined #minecrafthelp
#898 [16:40] <PleaseHelp> hello
#899 [16:40] <Capfan67> Hi
#900 [16:41] <PleaseHelp> i am trying to play on lan with my brother. We were initially having an issue that was solved when he turned off his firewall but after about five minutes i got kicked and everytime i try to get back on i get internal exception:...
#901 [16:41] * Theories [webchat@cpe-76-181-66-1.columbus.res.rr.com] has joined #minecrafthelp
#902 [16:41] <PleaseHelp> forcibly closed by the remote host
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#904 [16:42] <PleaseHelp> can someone help?
#905 [16:42] <Capfan67> PleaseHelp, That sounds like you don't have a stable connection. Are you using Wifi or wired?
#906 [16:42] <PleaseHelp> wifi
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#908 [16:42] <PleaseHelp> so its an internet issue?
#909 [16:42] <Capfan67> PleaseHelp, I would try a wired connection to your router.
#910 [16:42] <PleaseHelp> i dont seem to be having connection issues otherwise
#911 [16:42] <Capfan67> PleaseHelp, No, but a stable connection to each other is necessary.
#912 [16:43] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#913 [16:46] <PleaseHelp> but why am i getting kicked immediately every time? if its a matter of an unstable connection shouldn't i be able to connect some time but get kicked ocassionally? Is there anything else i can try? My brother has to go soon and I dont really have quick easy access to an ethernet cable for my desktop computer
#914 [16:47] <Capfan67> PleaseHelp, In the end, you need a stable network connection between devices, and no software impeding or slowing your packets. networking is not much more complicated than that.
#915 [16:47] <PleaseHelp> can i check the stability of our connection?
#916 [16:48] <Capfan67> PleaseHelp, There are network tools designed for that sort of things, but they aren't free and assume a moderate level of network knowledge.
#917 [16:48] <PleaseHelp> ok
#918 [16:48] <PleaseHelp> ty
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#920 [16:59] * yeti [webchat@c-73-183-171-85.hsd1.tx.comcast.net] has joined #minecrafthelp
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#922 [17:01] * Mr_skidzy [webchat@ool-ad031dd3.dyn.optonline.net] has joined #minecrafthelp
#923 [17:01] <Mr_skidzy> Hello
#924 [17:02] <Mr_skidzy> I have an issue and I need to contact customer support to further to continue to download the game and I've been waiting for so long for this and I'm starting to question this
#925 [17:03] <Mr_skidzy> can anyone help
#926 [17:04] * Fl4shl1ght [webchat@cpc77024-warw18-2-0-cust753.3-2.cable.virginm.net] has joined #minecrafthelp
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#928 [17:04] <Mr_skidzy> #minecrafthelp
#929 [17:05] * Mr_skidzy [webchat@ool-ad031dd3.dyn.optonline.net] has quit. (Client Quit)
#930 [17:05] * Mr_skidzy [webchat@ool-ad031dd3.dyn.optonline.net] has joined #minecrafthelp
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#935 [17:12] * jman201398 [webchat@ip68-109-129-223.ph.ph.cox.net] has joined #minecrafthelp
#936 [17:12] <jman201398> hi I need help
#937 [17:13] <jman201398> whenever I start my Minecraft I get this. Failed to download file. af_za.json
#938 [17:13] <jman201398> Name: af_za.json
#939 [17:14] * Mr_skidzy [webchat@ool-ad031dd3.dyn.optonline.net] has joined #minecrafthelp
#940 [17:15] <Mr_skidzy> Whenever I redeem my code it says to contact customer support to further the redeem page to download the full game.
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#943 [17:17] * viv [webchat@64.121.218.137] has joined #minecrafthelp
#944 [17:18] <viv> when i go to launch minecraft it wont load through all the way and it says "Unable to save download. convert1.ogg" do u know whats wrong cuz im unsure
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#947 [17:19] <viv> sup sis
#948 [17:19] <agonoiz> hello
#949 [17:19] <Mr_skidzy> Whenever I redeem my code it says to contact customer support to further the redeem page to download the full game.
#950 [17:20] * agonoiz [webchat@p57A4D84E.dip0.t-ipconnect.de] has quit. (Client Quit)
#951 [17:20] * Dan [webchat@72.12.205.38] has joined #minecrafthelp
#952 [17:20] * Diego [webchat@150.201.107.64.rtc5.illinois.net] has joined #minecrafthelp
#953 [17:20] <D1> when I join a server it freezes and says Java has stopped working
#954 [17:21] <viv> when i go to launch minecraft it wont load through all the way and it says "Unable to save download. convert1.ogg" do u know whats wrong cuz im unsure
#955 [17:21] <Dan> Hello, is it possible to convert a single player game to a multiplayer game in Minecraft Realms?
#956 [17:21] * agonoiz [webchat@p57A4D84E.dip0.t-ipconnect.de] has joined #minecrafthelp
#957 [17:21] <agonoiz> hello
#958 [17:21] * Diego [webchat@150.201.107.64.rtc5.illinois.net] has quit. (Client Quit)
#959 [17:22] <viv> ok does someone like come into here to answer our questions or
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#963 [17:22] <viv> subscribe to pewdiepie
#964 [17:22] <Mr_skidzy> Whenever I redeem my code it says to contact customer support to further the redeem page to download the full game.
#965 [17:23] * viv [webchat@64.121.218.137] has quit. (Quit: webchat.esper.net)
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#967 [17:23] <Pibb> Hello? is there anyone in here to help me?
#968 [17:30] <Domcat> Hey guys. I downloaded Forge 1.12.2, clicked "install client", and then created a launch configuration for it. However, the game refuses to load when I click "play" on the launcher ("Unable to save download. pl_pl.lang") Is there anything I did wrong?
#969 [17:40] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#970 [17:45] <Capfan67> Hi Domcat.
#971 [17:46] <Capfan67> Capfan67, Download errors are normally due to incompatible security software. Let's run a report and see what you have:
#972 [17:46] <Capfan67> ??> Domcat tools/hjt
#973 [17:46] <Absol> Domcat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#974 [17:46] <Absol> Domcat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#975 [17:47] * Tellcraft [webchat@dynamic-199-83-207-250.gosfieldtel.com] has joined #minecrafthelp
#976 [17:47] <Tellcraft> hello
#977 [17:47] <Capfan67> Hi
#978 [17:48] <Tellcraft> ok so i cant log into minecraft
#979 [17:48] <Capfan67> Tellcraft, what happens when you try?
#980 [17:49] <Tellcraft> so awhile back i didnt close my account but i like almost like paused it and removed it from my pc and now it does not recognize my account
#981 [17:49] <Capfan67> Tellcraft, When you enter your email and password into the launcher, what happens?
#982 [17:49] <Tellcraft> unknown email message
#983 [17:50] <Capfan67> Tellcraft, Are you able to log into Mojang.com?
#984 [17:50] <Tellcraft> let me try 1 sec
#985 [17:51] <Tellcraft> nope it says Error! Unknown e-mail address or password.
#986 [17:51] <Tellcraft> i did not delete it I just almost put my account into like a hybernation state
#987 [17:51] <Capfan67> Tellcraft, Too many bad attempts can result in throttling for 1 hour. Did you wait for an hour then try again?
#988 [17:52] <Tellcraft> ik my password and information there is no issue there.
#989 [17:52] <Tellcraft> I closed my account and now it has my account archived and I cannot get it back up in running
#990 [17:53] <Capfan67> Tellcraft, How did you "close your account"?
#991 [17:53] <Tellcraft> il be honest with you i did this awhile ago and i was in my account when i did this
#992 [17:53] <Tellcraft> I cannot get back to this page because i am now sighned out
#993 [17:54] <Domcat> Absol Hijack froze as soon as I launched it and I can't hit any buttons.
#994 [17:54] <Tellcraft> I was honestly trying to delete my account but I did not thankfully instead i like archieved it
#995 [17:54] <Capfan67> Tellcraft, I am unaware of any option to "close" an account. You can ask for your account to be deleted, but not closed.
#996 [17:54] <Capfan67> Tellcraft, If that's the case, you'll need to contact Mojang to discuss reactivating your account:
#997 [17:54] <Capfan67> ??> Tellcraft account/send-email
#998 [17:54] <Absol> Tellcraft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#999 [17:54] <Absol> Tellcraft: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1000 [17:55] <Domcat> I can't even close it, not even through task manager.
#1001 [17:55] <Capfan67> Domcat, That sounds unusual. Normally a menu pops up, or a main menu button.
#1002 [17:55] <Capfan67> Domcat, I'd reboot, then run the tool again.
#1003 [17:56] <Domcat> Are there like, non-techie instructions I can get? I usually never have to work with any of this stuff. Who knows how I did it on my old computer.
#1004 [17:57] <Capfan67> Domcat, Running the tool and giving us the report to do the work for you is the non-techie path. Alternately, I can give you a link to a list of incompatible software and you'd need to investigate on your own.
#1005 [17:58] <Domcat> Alrighty then. But if I reboot the computer, won't I lose you guys?
#1006 [17:59] <Capfan67> Domcat, Here's the link to get back here. Bookmark this page: https://minecraftirc.net/minecrafthelp/landing/
#1007 [18:00] * Dan [webchat@72.12.205.38] has quit. (Quit: webchat.esper.net)
#1008 [18:01] <Tellcraft> ok im back
#1009 [18:02] <Tellcraft> i made an official report
#1010 [18:02] <Tellcraft> how long does it typically take
#1011 [18:02] <Tellcraft> ?
#1012 [18:02] <Capfan67> Tellcraft, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1013 [18:02] <Tellcraft> it says february 20.
#1014 [18:02] * JRNA [webchat@cpe-184-56-66-78.neo.res.rr.com] has joined #minecrafthelp
#1015 [18:02] <Capfan67> Tellcraft, Yes. Today, they're processing request submitted on Feb 20th.
#1016 [18:03] <Tellcraft> OMG
#1017 [18:03] <Tellcraft> that was so long ago wtf xd
#1018 [18:03] <Tellcraft> ...
#1019 [18:03] <Capfan67> They're between 3-4 weeks out at the moment. Hopefully they catch up soon.
#1020 [18:03] * Big_Bad_E [webchat@136.49.239.202] has joined #minecrafthelp
#1021 [18:03] <Tellcraft> smh
#1022 [18:04] <Big_Bad_E> Hello?
#1023 [18:04] <Capfan67> Big_Bad_E, Hi.
#1024 [18:04] <Tellcraft> hello
#1025 [18:04] <Big_Bad_E> My MC is getting shite FPS
#1026 [18:04] <Absol> Big_Bad_E: Please keep it civil
#1027 [18:04] <Big_Bad_E> My MC is getting bad FPS
#1028 [18:04] <Capfan67> ??> Big_Bad_E improve-fps
#1029 [18:04] <Absol> Big_Bad_E: Some pointers on how to improve FPS: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
#1030 [18:05] <JRNA> Hello I have been trying to play minecraft the last two days and I cannot seem to get it working consistently. The game opens but when I try to create a world or join a server it gets stuck on the loading screen and then crashes. I have tried lots of things with no avail. plz help
#1031 [18:05] * Domcat97 [webchat@ool-18ba4d87.dyn.optonline.net] has joined #minecrafthelp
#1032 [18:05] <Capfan67> JRNA, That's sometimes caused by incompatible software. Let's see if you have any running:
#1033 [18:05] <Capfan67> ??> JRNA tools/hjt
#1034 [18:05] <Domcat97> I'm back
#1035 [18:05] <Absol> JRNA: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1036 [18:05] <Big_Bad_E> My drivers are updated, 201 java 64x, VBOs on, fast graphics, no mipmapping, no vsync, normal texture pack, 8 render distance
#1037 [18:05] <Absol> JRNA: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1038 [18:05] <Capfan67> Domcat97, welcome back.
#1039 [18:05] <Capfan67> Domcat97, Be sure to run hjt as administrator.
#1040 [18:05] <Big_Bad_E> I disabled other services running on my computer that I could
#1041 [18:06] * Lanelolar [webchat@175.85-84-97.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#1042 [18:06] <Big_Bad_E> I have drivers way better than needed yet I get 40 FPS on Minecraft 1.8 and 1.13.2
#1043 [18:06] <Big_Bad_E> No framerate limiter
#1044 [18:06] <Lanelolar> Hi, i had a payed account
#1045 [18:06] <Lanelolar> but now, i can log in
#1046 [18:07] <Lanelolar> an't*
#1047 [18:07] <Capfan67> Lanelolar, What happens when you try to log in?
#1048 [18:07] <Lanelolar> well, all my passwords fail
#1049 [18:07] <Domcat97> I'm getting an antivirus alert that says it's suspicious.
#1050 [18:07] <Big_Bad_E> You can allow it
#1051 [18:07] <Domcat97> ok
#1052 [18:07] <Lanelolar> then i do the forgotten password help
#1053 [18:07] <Big_Bad_E> HijackIt is not malware
#1054 [18:07] <Big_Bad_E> *HijackThis
#1055 [18:08] <JRNA> Ok im back
#1056 [18:08] <Lanelolar> but no emails reach to my gmail
#1057 [18:08] <JRNA> https://paste.ubuntu.com/p/WhsDtgN4R7/
#1058 [18:08] <Capfan67> Domcat97, It's an open source tool from Trend Micro. It's trusted by industry. If you don't want to run it, I can always pass the list to you.
#1059 [18:08] <Domcat97> I'm hitting "run"
#1060 [18:08] <Lanelolar> i need help
#1061 [18:08] <Lanelolar> please someone
#1062 [18:09] <Capfan67> JRNA, You have two issues: (1) Make sure the Discord and Overwofl Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#1063 [18:09] <Capfan67> ??> JRNA av/adwcleaner
#1064 [18:09] <Absol> JRNA: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1065 [18:09] <Absol> JRNA: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1066 [18:09] <Domcat97> Just a spinning circle. Cannot click accept or do not accept
#1067 [18:09] <Capfan67> Lanelolar, Are you able to log into Mojang.com?
#1068 [18:09] <JRNA> 1) i have that turned off
#1069 [18:09] <Lanelolar> No, i cant
#1070 [18:10] <Capfan67> JRNA, Your primary issue is with the bundleware. Running the cleaner should fix your crash.
#1071 [18:10] * Domcat97 [webchat@ool-18ba4d87.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1072 [18:10] <Capfan67> Lanelolar, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1073 [18:10] <Capfan67> Lanelolar, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1074 [18:10] <Capfan67> ??> Lanelolar account/send-email
#1075 [18:10] <Absol> Lanelolar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1076 [18:10] <Absol> Lanelolar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1077 [18:11] * Domcat97 [webchat@ool-18ba4d87.dyn.optonline.net] has joined #minecrafthelp
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#1079 [18:11] <Lanelolar> Oh i see
#1080 [18:11] * JRNA [webchat@cpe-184-56-66-78.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1081 [18:11] <Lanelolar> I send an email to the contact but no one answered
#1082 [18:11] <Capfan67> Domcat97, So, some security software is blocking both Minecraft and Hijackthis on your system. Let me give you the list, and you can look for installed software:
#1083 [18:12] <Capfan67> Domcat97, https://minecraftirc.net/support-articles/known-incompatible-software
#1084 [18:12] <Domcat97> ok
#1085 [18:12] <Capfan67> Lanelolar, When did you submit your request?
#1086 [18:12] <Lanelolar> Request for?
#1087 [18:12] <Lanelolar> For the reset?
#1088 [18:12] <Lanelolar> Like 2 weeks ago
#1089 [18:13] <Lanelolar> And i've sended much more
#1090 [18:13] <Domcat97> So just search for these in programs and uninstall them if they're there?
#1091 [18:13] <Lanelolar> During this time
#1092 [18:13] <Capfan67> Lanelolar, When you submitted that request, did you get an automatic response with a ticket number?
#1093 [18:13] * JRNA [webchat@cpe-184-56-66-78.neo.res.rr.com] has joined #minecrafthelp
#1094 [18:13] <JRNA> Hello again
#1095 [18:13] <JRNA> I am back after the scan
#1096 [18:13] <Lanelolar> NO
#1097 [18:13] <Lanelolar> No*
#1098 [18:13] <JRNA> not sure if this is the same chatroom or not
#1099 [18:13] <Capfan67> Domcat97, Each application has an explanation. Some are bad alltogether, and some just have features that need to be turned off.
#1100 [18:13] <JRNA> was talking with Absol
#1101 [18:14] <Capfan67> JRNA, Yes, this is the place.
#1102 [18:14] <JRNA> cool cool
#1103 [18:14] <JRNA> so i ran the scan and restarted my computer
#1104 [18:14] <Capfan67> Lanelolar, If you didn't get the automated confirmation, I'd submit a ticket request again with a different email.
#1105 [18:14] <Capfan67> JRNA, Try running minecraft now.
#1106 [18:14] <JRNA> should i try to launch the game
#1107 [18:14] <Lanelolar> Oke
#1108 [18:14] * Lanelolar [webchat@175.85-84-97.dynamic.clientes.euskaltel.es] has quit. (Quit: webchat.esper.net)
#1109 [18:14] <JRNA> ok sounds like a plan
#1110 [18:16] <Domcat97> I went to "add or remove programs" and found none of the ones listed. Let me try searching for them individually.
#1111 [18:16] <JRNA> it works im back online ty so much this is a great service
#1112 [18:16] <Capfan67> JRNA, Outstanding. Enjoy!
#1113 [18:17] <Capfan67> Domcat97, The most common software that blocks downloads is Bytefence, though there are several other security programs on the list that mention download problems as well.
#1114 [18:20] <Domcat97> I don't believe that is on my computer. Neither are the other four.
#1115 [18:22] <Capfan67> Domcat97, If you can't run the tool to let us see what's running, and if you can't see what's running, we're at somewhat of an impasse. The short story is, some security software on your local machine is blocking downloads.
#1116 [18:24] <Domcat97> Is it just blocking downloads for Minecraft? Because DLC for other games works just fine. I even successfully downloaded the mod and the Forge software, I just can't run Forge.
#1117 [18:25] <Capfan67> Domcat97, Technically blocking Java from downloading, considering it not a trustworthy platform.
#1118 [18:26] <Domcat97> Alright, well how do I know which program to delete? There are a bunch of antivirus popups that appear whenever I boot up my computer. Do I get rid of all those?
#1119 [18:28] * Lord_of_Life [~Lord@46.217.59.136] has quit. (Ping timeout: 198 seconds)
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#1121 [18:32] <Capfan67> Domcat97, we recommend malwarebytes here. *most* of the other AV packages are quite lacking or invasive.
#1122 [18:32] <Capfan67> Domcat97, In truth, you shouldn't be running more than one. They don't tend to play well together.
#1123 [18:33] <Capfan67> Domcat97, My suggestion would be to remove them all, then test to make sure it's working. Then install the one you think you trust and test again.
#1124 [18:33] <Capfan67> Domcat97, Of course, don't browse any untrusted sites or run any untrusted software during this effort.
#1125 [18:33] <Domcat97> Alright, well I'll try to get rid of them at a later time and then redownload Forge. I can't deal with it right now.
#1126 [18:35] * Murmerkerer [webchat@173-170-63-240.res.bhn.net] has joined #minecrafthelp
#1127 [18:36] <Murmerkerer> hello
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#1131 [18:58] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#1132 [18:58] <Pibb> i need help!
#1133 [18:59] <Capfan67> Hi Pibb. Did you ever get your crash log onto http://paste.ubuntu.com/ ?
#1134 [19:00] <Pibb> https://paste.ubuntu.com/p/7vskN2mF5G/
#1135 [19:00] <Pibb> Did that work?
#1136 [19:01] <Capfan67> Pibb, Yes, though the error isn't here. =( Let's take a look at the full log. It will be large, but you can select the entire thing with CTRL-A.
#1137 [19:01] <Capfan67> Pibb, Do you know how to navigate to your .minecraft folder?
#1138 [19:01] <Pibb> Yes I do
#1139 [19:02] <Capfan67> Pibb, Following a crash, open and post your .minecraft/launcher_log.txt file.
#1140 [19:03] <Pibb> You mean post the file in here?
#1141 [19:03] <Capfan67> Pibb, Paste the file to http://paste.ubuntu.com/
#1142 [19:03] <Capfan67> Pibb, ...the contents of the file, of course.
#1143 [19:04] <Pibb> Okay here it is https://paste.ubuntu.com/p/qtJVFKmvWn/
#1144 [19:05] <Capfan67> Pibb, Looking through the file now. Stand by.
#1145 [19:06] <Pibb> Thank you!
#1146 [19:10] <Capfan67> Pibb, There are graphics driver errors in the log, but oddly after the client exit. Just for good measure, let's look at your drivers and hardware:
#1147 [19:10] <Capfan67> ??> Pibb win/dxdiag
#1148 [19:10] <Absol> Pibb: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1149 [19:11] <Pibb> https://paste.ubuntu.com/p/JhDhcGdBZH/
#1150 [19:12] <Pibb> I tried updating my drivers, but it didn't come up with any updates.'
#1151 [19:13] <Capfan67> Driver dated 11/7/2018. Probably a newer catalyst driver version available, but it's not the driver I was suspecting with this error.
#1152 [19:14] <Pibb> Okay is that just in my display adapters?
#1153 [19:14] <Capfan67> Pibb, The only other thing I see on my list of possibilities is corrupted assets. To test, rename your .minecraft driver (such as .minecraft.old) and re-test with default settings and newly downloaded assets.
#1154 [19:14] <Capfan67> Pibb, If it still fails, I can help you put your old folder back.
#1155 [19:15] <Capfan67> Pibb, Er, I mean .minecraft folder. ...this is what I get when I type and read at the same time. =)
#1156 [19:15] <Pibb> You mean make a copy of the .minecraft folder essentially?
#1157 [19:15] <Pibb> Oh okay haha
#1158 [19:15] <Capfan67> Pibb, No, I mean rename it. ...so that the game crates a new one.
#1159 [19:18] <Pibb> Okay it is re-downloading everything right now
#1160 [19:18] <Capfan67> Pibb, *nods* It'll take a minute or two.
#1161 [19:19] <Pibb> should I just create a new world? it usually takes a couple of minutes to crash for some reason
#1162 [19:19] <Capfan67> Pibb, Do whatever causes the crash.
#1163 [19:20] <Pibb> It's completely random, but ill try and get it
#1164 [19:23] <Pibb> sometimes it can take up to like an hour. Hopefully you will still be here lol
#1165 [19:24] <Capfan67> pibb I'll be around for the next few hours, though may not be glancing at the monitor all the time. I'll keep an eye out for you.
#1166 [19:46] <Pibb> still no crash so far
#1167 [19:47] * emeraldlegacy [webchat@71-94-45-130.static.trlk.ca.charter.com] has joined #minecrafthelp
#1168 [19:47] <emeraldlegacy> What do I do if I forgot the password and can't access the E-Mail. The FAQ just tells me to try to remember it.
#1169 [19:51] * Pungdae [webchat@CPE105611478664-CM105611478662.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1170 [19:51] <Pibb> Okay +Capfan67 my game finally crashed
#1171 [19:52] <Pungdae> I'm trying to play 1.13.2 on a 2009 mac book pro to play on a friends server. I am able to open every version other except than 1.13. Every time I try to open any version of 1.13.2 it crashes before it even opens and says java quit unexpectedly. How to fix?
#1172 [19:54] * emeraldlegacy [webchat@71-94-45-130.static.trlk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1173 [20:04] <Pibb> Okay +Capfan67 my game finally crashed
#1174 [20:06] * kemdo [webchat@c-69-181-235-130.hsd1.ca.comcast.net] has joined #minecrafthelp
#1175 [20:07] <kemdo> I can't figure out which emails are attached to my two minecraft accounts
#1176 [20:10] * Beeep [webchat@156.34.25.155] has joined #minecrafthelp
#1177 [20:13] * Shane [webchat@99-1-36-92.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1178 [20:13] <Shane> My account my was hacked and it's literally impossible to get my transaction ID what do I do
#1179 [20:15] * SBN [webchat@cpe-174-104-100-38.neo.res.rr.com] has joined #minecrafthelp
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#1182 [20:17] <Beeep> hey there im having issues launching minecraft, was intially unstable with nvidlog.dll errors and opengl errors, but now java is just crashing during launch, ive done multiple clean installs of windows 10, ensured all up to drivers, altered the java path, tested my gpu in a different pc (its fine), reset my pcs repository, tried different installat
#1183 [20:17] <Beeep> ion methods, i have 2g dedicated ram
#1184 [20:18] * N1ch0l2s [webchat@c-73-90-26-205.hsd1.ca.comcast.net] has joined #minecrafthelp
#1185 [20:18] * shane [webchat@99-1-36-92.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1186 [20:19] <shane> accidentally closed out my last tab if the person who responded sees this again
#1187 [20:19] <shane> but my account was hacked and I literally cant get the transaction ID what can I do
#1188 [20:20] <Capfan67> Pibb, Were you able to put the original .minecraft back, or do you need assistance with that?
#1189 [20:20] <shane> elaborate on what that means
#1190 [20:20] <shane> I have a new computer
#1191 [20:20] <shane> just got back after 2 years
#1192 [20:20] <Capfan67> shane, That was directed at another person.
#1193 [20:21] <shane> oh lol
#1194 [20:21] <Capfan67> shane, Do you think your account was stolen due to a name change?
#1195 [20:21] <shane> I'm not sure, in my email I have one for password change and security question change
#1196 [20:21] <shane> when I tried to reset my password I didnt get an email
#1197 [20:21] <Capfan67> shane, Ok, let me link you to that page:
#1198 [20:22] <Capfan67> ??> shane account/hacked
#1199 [20:22] <Absol> shane: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1200 [20:22] <Absol> shane: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1201 [20:22] <shane> the problem
#1202 [20:22] <shane> I dont have it
#1203 [20:22] <shane> I bought the game when I was 12
#1204 [20:22] <shane> im 18 now
#1205 [20:22] <shane> how am I supposed to have that ID
#1206 [20:22] <Capfan67> shane, The instructions are to contact Mojang. Provide them with as much information as you can. they will advise you of your options.
#1207 [20:22] <shane> thanks
#1208 [20:22] <N1ch0l2s> hey for some reason I'm not able to play Minecraft at all. whenever I try launching 1.13.2 the game launches but then crashes as soon as possible. The farthest I'll get is the server selection screen, but I crash when trying to join one. I've tried seeing if it has to do with Discord's or the GeForce Experience's overlays, but turning those off did
#1209 [20:22] <N1ch0l2s> n't help. I've also tried reinstalling Java and Minecraft both several times, which also didn't work. Any help?
#1210 [20:23] * shane [webchat@99-1-36-92.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#1211 [20:23] <Capfan67> N1ch0l2s, That's often caused by incompatible software loaded on your system. Let's see what's running:
#1212 [20:23] <Capfan67> ??> N1ch0l2s tools/hjt
#1213 [20:23] <Absol> N1ch0l2s: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1214 [20:23] <Absol> N1ch0l2s: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1215 [20:25] <N1ch0l2s> Thanks, will see if it works
#1216 [20:25] <Capfan67> N1ch0l2s, That tool will run a report. It isn't a clean up program.
#1217 [20:27] <N1ch0l2s> Here you go. https://paste.ubuntu.com/p/KwkNpGctY5/
#1218 [20:27] <Capfan67> N1ch0l2s, You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#1219 [20:27] * KLESUM [webchat@pa49-199-248-7.pa.vic.optusnet.com.au] has joined #minecrafthelp
#1220 [20:27] <Capfan67> ??> N1ch0l2s av/adwcleaner
#1221 [20:27] <Absol> N1ch0l2s: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1222 [20:27] <Absol> N1ch0l2s: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1223 [20:28] <KLESUM> Hey I can't login to my account
#1224 [20:28] <Capfan67> KLESUM, what happens when you try?
#1225 [20:28] <KLESUM> I just get the incorrect password or email
#1226 [20:28] <Capfan67> KLESUM, Are you able to log into Mojang.com?
#1227 [20:29] <KLESUM> note
#1228 [20:29] <KLESUM> *nope
#1229 [20:29] <Capfan67> KLESUM, Have you requested a password reset?
#1230 [20:29] <Pibb> Okay +Capfan67 my game finally crashed sorry im not sure if you responded
#1231 [20:30] <Capfan67> Pibb, Were you able to put the original .minecraft back, or do you need assistance with that?
#1232 [20:30] <Pibb> I can yeah
#1233 [20:30] <N1ch0l2s> Ridding my computer of PremierOpinion worked! Thank you guys!
#1234 [20:30] <Capfan67> N1ch0l2s, Outstanding. Enjoy!
#1235 [20:30] * N1ch0l2s [webchat@c-73-90-26-205.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1236 [20:32] * Nick_Gray [webchat@c-68-33-78-173.hsd1.md.comcast.net] has joined #minecrafthelp
#1237 [20:32] <Nick_Gray> hellp
#1238 [20:32] <Capfan67> Nick_Gray, what do you need help with?
#1239 [20:33] <Nick_Gray> I have an old account
#1240 [20:33] * Reviive [webchat@63-152-52-4.cdrr.qwest.net] has joined #minecrafthelp
#1241 [20:33] <Nick_Gray> How do I access it?
#1242 [20:34] <Capfan67> Nick_Gray, ..so, you've forgotten your login credentials?
#1243 [20:34] <Reviive> I have an old Minecraft premium account, but I don't remember the username associated with the account to migrate it to a Mojang account. Is there any way I can find my username without waiting for Mojang to get back to me?
#1244 [20:34] <Nick_Gray> I logged in with my username in the past
#1245 [20:35] <Nick_Gray> I remember my username
#1246 [20:35] <Capfan67> Reviive, When you log into a world, your character name is written to the log along with coordinates. Look in your old logs.
#1247 [20:35] <Nick_Gray> I know my character name
#1248 [20:36] <Capfan67> Nick_Gray, If you have a legacy account (login with username), but don't know your email or password, you'll need to contact Mojang Support.
#1249 [20:36] <Reviive> I have a new computer and all of my worlds are gone..
#1250 [20:36] <Capfan67> ??> Nick_Gray account/send-email
#1251 [20:36] <Absol> Nick_Gray: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1252 [20:36] <Absol> Nick_Gray: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1253 [20:36] <Capfan67> Reviive, In that case, you'll need to wait for Mojang to respond.
#1254 [20:36] <Nick_Gray> Understood
#1255 [20:36] <Reviive> Alrighty, thank you!
#1256 [20:37] * Nick_Gray [webchat@c-68-33-78-173.hsd1.md.comcast.net] has quit. (Client Quit)
#1257 [20:37] * Knunweiler [webchat@d66-222-208-18.abhsia.telus.net] has joined #minecrafthelp
#1258 [20:38] <Capfan67> Pibb, I'm wondering if your issue might be related to incompatible software. We've exhausted other avenues, so this may be worth a look:
#1259 [20:38] <Capfan67> ??> Pibb tools/hjt
#1260 [20:38] <Absol> Pibb: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1261 [20:38] <Absol> Pibb: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1262 [20:39] <Knunweiler> can anyone help with recovering username from old minecraft account, I have the email and password but dont remember what username i used.
#1263 [20:40] <Capfan67> Knunweiler, When you log into a world, your character name is written to the log along with coordinates. Look in your old logs.
#1264 [20:41] <Knunweiler> oh i have no played since before 2012 migration so sadly that is not an option. Just trying to migrate from an old minecraft account to the mojang accounts.
#1265 [20:41] <Capfan67> Knunweiler, Ah. In that case, you'll need to contact Mojang Support to help with the migration. Do you need the link?
#1266 [20:41] * Austin [webchat@70-126-145-125.res.bhn.net] has joined #minecrafthelp
#1267 [20:43] * spacemax005 [webchat@cpe-24-170-83-254.stx.res.rr.com] has joined #minecrafthelp
#1268 [20:43] <Austin> I tried to play 1.13.2 when it came out and got an out of memory error. I went into launch option and set it to -xmx2g and it's still says its running out of memory. No mods and fresh install of minecraft and java 64bit. 64 bit windows 10 as well,.
#1269 [20:43] <spacemax005> hello
#1270 [20:43] * oof [webchat@cpe-76-94-248-43.socal.res.rr.com] has joined #minecrafthelp
#1271 [20:43] <oof> hello
#1272 [20:43] <Austin> hi
#1273 [20:43] <spacemax005> my minecraft has no sound and i checked every thing it just doesnt work
#1274 [20:44] <Capfan67> Austin, Let's take a look at your log. Run the launcher and game and let it crash. Then follow these instructions:
#1275 [20:44] <Capfan67> ??> Austin launcher/log-txt
#1276 [20:44] <Absol> Austin: We need to see your full launcher log, which is created in the game directory.
#1277 [20:44] <Absol> Austin: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1278 [20:44] <Pibb> Heres this Capfan https://paste.ubuntu.com/p/WbkHhgHJ4p/
#1279 [20:44] <oof> i would want to know how to refund minecraft java edition
#1280 [20:45] <Capfan67> Pibb, I see Discord is installed. Check your settings and make sure the overlay is disabled. The discord overlay will cause Minecraft to randomly crash.
#1281 [20:46] <spacemax005> i reinstalled minecraft but it didn't work
#1282 [20:46] <spacemax005> so im stuck without sound
#1283 [20:47] <Pibb> Okay. I will try that out. Thanks again
#1284 [20:47] <Austin> Capfan67 https://paste.ubuntu.com/p/PMhgQs7q8f/
#1285 [20:47] * Pandersome [webchat@216.45.76.115] has joined #minecrafthelp
#1286 [20:48] <Pandersome> Hello?
#1287 [20:48] <oof> can i now how to refund minecraft java edition
#1288 [20:48] <oof> *now
#1289 [20:48] <oof> *know
#1290 [20:48] <Pandersome> Hello?
#1291 [20:48] <spacemax005> how do i fix no sound
#1292 [20:48] * Knunweiler [webchat@d66-222-208-18.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#1293 [20:48] <Capfan67> oof, If you have a technical issue, we can help you with it. Otherwise this is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1294 [20:49] <oof> thx
#1295 [20:49] <spacemax005> n
#1296 [20:49] <Pandersome> Hello, My launcher says it can not connect to servers.
#1297 [20:49] <Capfan67> spacemax005, I can't say that's an issue I've seen in here before. Have you verified that you have sound drivers installed?
#1298 [20:50] <Capfan67> Pandersome, That's sometimes caused by malicious software. Let's see if you have any known incompatible software loaded:
#1299 [20:50] <Pibb> Still crashing capfan
#1300 [20:50] * whateverss [webchat@189-92-248-88.3g.claro.net.br] has joined #minecrafthelp
#1301 [20:50] <spacemax005> yes because it has worked before
#1302 [20:50] <Capfan67> >>? Pandersome tools/hjt
#1303 [20:50] <Pandersome> I checked my firewall and anti virus just to make sure it wasn't affecting it
#1304 [20:50] <whateverss> anyone know how to fix this issue? "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#1305 [20:50] <Capfan67> ??> Pandersome tools/hjt
#1306 [20:50] <Absol> Pandersome: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1307 [20:51] <Absol> Pandersome: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1308 [20:51] <Pandersome> Ok
#1309 [20:51] <Capfan67> Pibb, I've run to the end of what I can think of. You may need to hang out a bit and catch one of the more senior helpers to troubleshoot at the java level.
#1310 [20:52] <Capfan67> spacemax005, ...and I assume you've rebooted since this started? Pending updates can cause similar symptoms.
#1311 [20:52] <Pibb> Yikes. I've been trying to find out ways I can fix this for some time now. How often are the senior helpers on?
#1312 [20:52] <whateverss> Test
#1313 [20:53] <Pandersome> https://paste.ubuntu.com/p/4JPccm2Fm5/ Absol
#1314 [20:53] <spacemax005> rebooted as in restart my pc?
#1315 [20:53] <Capfan67> Pibb, Quite often, actually. Odd there have been none in the last few hours.
#1316 [20:53] <Austin> also I want to add that only 1.13.x doesn't work. All previous version before the coral update work fine
#1317 [20:53] <Pibb> Okay. Ill hang out then. Are there some names I need to look for?
#1318 [20:53] <Austin> 1.12.2 works fine
#1319 [20:53] * whateverss [webchat@189-92-248-88.3g.claro.net.br] has quit. (Client Quit)
#1320 [20:53] <Capfan67> whateverss, "Connection timed out" means you didn't make a network connection to the server you're trying to connect to. Is this a local server at your locatoin, or one on the Internet?
#1321 [20:54] <Pandersome> Here was the link you guys asked for: https://paste.ubuntu.com/p/4JPccm2Fm5/
#1322 [20:54] <Pibb> Do you think it could possibly be because I have java installed on another hard drive?
#1323 [20:54] <Pibb> I tried to uninstall it, but it wouldnt let me
#1324 [20:54] <Capfan67> Austin, *nods* 1.13.2 requires a bit more memory. Again, your log will have more details.
#1325 [20:55] <Austin> I posted it https://paste.ubuntu.com/p/PMhgQs7q8f/
#1326 [20:55] <Capfan67> ??> Pandersome info/mcleaks
#1327 [20:55] <spacemax005> could it be just aglitch
#1328 [20:55] <Absol> Pandersome: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1329 [20:55] <Absol> Pandersome: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1330 [20:55] <Capfan67> ??> Pandersome win/hosts/edit
#1331 [20:55] <Absol> Pandersome: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1332 [20:55] <Absol> Pandersome: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1333 [20:55] <Capfan67> spacemax005, Yes, I as asking if you rebooted your PC to test.
#1334 [20:56] <spacemax005> ok so i just restart it?
#1335 [20:56] <Capfan67> Pibb, I doubt it has to do with where Java is installed. Your default test would have used the Mojang supplied runtime.
#1336 [20:56] <Pandersome> How do I remove the stuff?
#1337 [20:56] <spacemax005> brb
#1338 [20:56] * spacemax005 [webchat@cpe-24-170-83-254.stx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1339 [20:57] <Capfan67> Pandersome, You have 3 tasks. (1) Clean up your Hosts File (2) test (3) change your password. You gave thieves your password.
#1340 [20:57] <Capfan67> Pandersome, Absol gave you instructions to edit your hosts file. Do you need them again?
#1341 [20:58] <Pandersome> No I think I got it
#1342 [20:59] * spacemax005 [webchat@cpe-24-170-83-254.stx.res.rr.com] has joined #minecrafthelp
#1343 [20:59] <Pandersome> Thanks guys it is working
#1344 [20:59] <spacemax005> hello im back capfan
#1345 [21:00] <Capfan67> Pandersome, Great. Don't forget to change your password.
#1346 [21:00] <Capfan67> spacemax005, welcome back.
#1347 [21:00] <Pandersome> I won't
#1348 [21:00] <spacemax005> um i restarted it let me test my mc
#1349 [21:00] * Pandersome [webchat@216.45.76.115] has quit. (Quit: webchat.esper.net)
#1350 [21:01] <spacemax005> i didnt work
#1351 [21:01] <spacemax005> still no sound\
#1352 [21:02] <Austin> uh.... did -xmx6g and just got The game crashed whilst exception ticking world entities
#1353 [21:02] <Austin> Error: java.lang.OutOfMemoryError: GC overhead limit exceeded
#1354 [21:02] <spacemax005> what do i do now
#1355 [21:02] <spacemax005> ..................................
#1356 [21:02] <Capfan67> spacemax005, I'm not finding any recent issues reported with sound. I'm not quite sure what else to suggest.
#1357 [21:02] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#1358 [21:02] <spacemax005> hmmmmm
#1359 [21:02] <spacemax005> what if i reinstall mc
#1360 [21:03] <Capfan67> Austin, I didn't notice your link. Looking at it now.
#1361 [21:03] <spacemax005> do i have to be in mc without sound forever?
#1362 [21:03] <Capfan67> Austin, I see the issue. You have environment variable forcing your java memory to 256M. I'll link you to instructions to fix it:
#1363 [21:03] <Capfan67> ??> Austin info/vars
#1364 [21:03] <Absol> Austin: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1365 [21:04] <Capfan67> spacemax005, Do you have any resource packs installed? If so, try removing them, launching the game and testing.
#1366 [21:05] <spacemax005> no
#1367 [21:05] <spacemax005> i have tried f3+t
#1368 [21:05] <spacemax005> didnt work
#1369 [21:05] <Capfan67> spacemax005, It is possible that you have corrupted assets and need to redownload. let me post instructions:
#1370 [21:05] <Capfan67> ??> spacemax005 win/reinst
#1371 [21:05] <Absol> spacemax005: You may need to reinstall the locally installed files that Minecraft puts into place.
#1372 [21:05] <Absol> spacemax005: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1373 [21:06] <spacemax005> ok
#1374 [21:06] <Austin> AHHHHH it looks like it worked!
#1375 [21:06] <Austin> holy crap lol
#1376 [21:07] <Capfan67> Austin, Outstanding. Glad it's working!
#1377 [21:07] <Austin> I had no idea it as so simple lol thanks so much man <3
#1378 [21:08] <Capfan67> Austin, Glad to help. Happy Minecrafting!
#1379 [21:08] <Austin> you too! Cheers
#1380 [21:08] * Austin [webchat@70-126-145-125.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1381 [21:10] <spacemax005> OMG it worked
#1382 [21:10] <spacemax005> THANK YOU
#1383 [21:11] <spacemax005> thx
#1384 [21:13] <Pibb> Still non in here?
#1385 [21:26] <Beeep> hey there im having issues launching minecraft, was intially unstable with nvidlog.dll errors and opengl errors, but now java is just crashing during launch, ive done multiple clean installs of windows 10, ensured all up to drivers, altered the java path, tested my gpu in a different pc (its fine), reset my pcs repository, tried different installat
#1386 [21:26] <Beeep> ion methods, i have 2g dedicated ram
#1387 [21:27] <Capfan67> Beeep, When java crashes, do you get an error code or description, or just "not responding"?
#1388 [21:27] <Beeep> i have an exit code
#1389 [21:28] <Capfan67> Beeep, What exit code are you seeing?
#1390 [21:29] <Beeep> Process crashed with exit code "-1073741819"
#1391 [21:30] <Capfan67> Beeep, I have two common cause in my list: Hardware and overlays. Lets take a look at your hardware and drivers:
#1392 [21:30] <Beeep> Unable to start Java.Error details: The requested operation requires elevation.Filename on disk: javaw.exePath: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exeExists: file
#1393 [21:30] <Beeep> im honestly thinking my mother board maybe faulty this is a new build
#1394 [21:30] <Capfan67> Ah.. Ok..
#1395 [21:31] <Beeep> i have all overlays disabled
#1396 [21:31] <Beeep> ryzen 2600x + geforce rtx 2060
#1397 [21:31] <Capfan67> Beeep, We've seen that error a few times lately and have a work around. I'll give you a link to the latest version of Java to install:
#1398 [21:31] <Capfan67> Beeep, http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#1399 [21:32] <Capfan67> Beeep, Install 8u202 windows x64 (.exe)
#1400 [21:33] <Beeep> oh yes ive installed and removed java quite a few times
#1401 [21:33] <Capfan67> Beeep, Is java 8u202 installed now?
#1402 [21:34] <Beeep> no i uninstalled it and rebooted before i took a break and played some gta
#1403 [21:34] <Capfan67> Beeep, Install it now. Once installed, we'll modify your profile and test.
#1404 [21:34] <Beeep> im installllleddd
#1405 [21:35] <Capfan67> Beeep, Ok, run the launcher and let's edit the profile you are testing with.
#1406 [21:35] <Beeep> would you like me to change my java path to version of java ive just installed ?
#1407 [21:35] <Capfan67> Beeep, Assuming you installed Java in the default location, modify the "Java executable" filed to: C:\Program Files\Java\jre1.8.0_202\bin\javaw.exe
#1408 [21:36] <Beeep> okok
#1409 [21:37] <Capfan67> Beeep, Once done, save and launch that profile.
#1410 [21:37] * DC5 [webchat@c-76-105-18-95.hsd1.ca.comcast.net] has joined #minecrafthelp
#1411 [21:38] <DC5> #minecrafthelp my minecraft keeps crashing when i try to make a world to play
#1412 [21:39] <Capfan67> DC5, Does it crash when you try to enter the world?
#1413 [21:39] <DC5> world wont load at all, gets to like 64% and crashes
#1414 [21:39] <Beeep> so I am booted but usually beyond this point i receive opengl errors, tysm tho keep ya posted
#1415 [21:40] <Beeep> tytyty
#1416 [21:40] <Pibb> Are there any java experts on here now?
#1417 [21:40] <Capfan67> Beeep, Like peeling an onion. Lets get the java issues fixed, then focus on the next.
#1418 [21:41] <Capfan67> DC5, Sometimes incompatible software causes world load crashes. Let's see if you're running any:
#1419 [21:41] <Capfan67> ??> dc5 tools/hjt
#1420 [21:41] <Absol> DC5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1421 [21:41] <Absol> DC5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1422 [21:41] <Beeep> Yes it went down again,
#1423 [21:42] <Capfan67> Beeep, Same java elevation error?
#1424 [21:42] <Beeep> no it gave me no crash report or error that time one sec
#1425 [21:43] <DC5> btw can norton be an issue?
#1426 [21:44] <Capfan67> DC5, Norton sometimes causes download issues, but I haven't seen it cause launch crashes.
#1427 [21:45] <DC5> i did the scan
#1428 [21:45] <Capfan67> DC5, paste the results to http://paste.ubuntu.com/ and give is the link to the new page.
#1429 [21:46] <DC5> did i do that right?
#1430 [21:46] <Capfan67> DC5, I'm waiting for you to paste the link to the new page in chat here.
#1431 [21:47] <DC5> https://paste.ubuntu.com/p/c3VQtkRZSq/
#1432 [21:47] <Beeep> https://pastebin.com/n6e23S3e my angry java codes
#1433 [21:47] <Capfan67> DC5, That's the top of the file. We'll need the full report.
#1434 [21:48] <DC5> https://paste.ubuntu.com/p/8xTnctwcHG/
#1435 [21:49] <Capfan67> DC5, I see you have Discord installed. Edit your settings and disable the overlay. Then test the game.
#1436 [21:49] <DC5> its already off
#1437 [21:50] <Capfan67> DC5, Ok, moving on then, let's take a closer look at the error:
#1438 [21:50] <Capfan67> ??> DC5 launcher/log-txt
#1439 [21:50] <Absol> DC5: We need to see your full launcher log, which is created in the game directory.
#1440 [21:50] <Absol> DC5: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1441 [21:51] <DC5> https://paste.ubuntu.com/p/88t4yxdkjZ/
#1442 [21:52] <Capfan67> DC5, That's a single line with your path. What we need is the contents of your Launcher_Log.txt file found at that location.
#1443 [21:54] <DC5> https://paste.ubuntu.com/p/G7yycQ6tsr/
#1444 [21:54] <DC5> this?
#1445 [21:55] <Capfan67> DC5, That's it. Stand by.
#1446 [21:56] <Pibb> My game seriously just wont stop crashing. I dont know what to do anymore. This is really frusturatiing
#1447 [21:56] * Xander [webchat@108-240-150-201.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#1448 [21:56] <Capfan67> DC5, Ok, I see your issue. You have environment variables forcing low memory for Java. I'll post the fix:
#1449 [21:56] <Capfan67> ??> DC5 info/vars
#1450 [21:56] <Absol> DC5: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1451 [21:57] * Reviive [webchat@63-152-52-4.cdrr.qwest.net] has quit. (Quit: webchat.esper.net)
#1452 [21:57] <Capfan67> Pibb, I am making a quick post in another channel to see if any other helpers have any thoughts...
#1453 [21:57] <Pibb> that would be really nice. Thank you
#1454 [21:58] <Xander> Hi, I'm having trouble with my Minecraft when I downloaded Forge, that when I go into my world, it just crashes.
#1455 [21:59] <Capfan67> ??> Xander mods
#1456 [21:59] <Absol> Xander: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1457 [21:59] <Absol> Xander: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1458 [21:59] <Xander> no mods. just forge.
#1459 [21:59] <mattym> Pibb, Do you have a display connected to your motherboard?
#1460 [21:59] <Pibb> No i dont believe so
#1461 [21:59] <DC5> ok, im going to restart my computer now
#1462 [22:00] <Capfan67> Xander, Forge is a modification to Minecraft. We only support the vanilla client.
#1463 [22:01] <Xander> ok. I'll try somewhere else. Thank you for your time.
#1464 [22:01] <mattym> Pibb, Is there more than one monitor/display connected to the PC?
#1465 [22:01] <Pibb> Yes there is
#1466 [22:02] <mattym> Pibb, How many?
#1467 [22:02] <Pibb> 2
#1468 [22:02] <mattym> Pibb, And both are directly connected to the Graphics card ports?
#1469 [22:02] <Pibb> Yes one is a display port, and one is HDMI
#1470 [22:03] <mattym> Pibb, Can you try disconnecting one, then trying to start the game again.
#1471 [22:05] <Pibb> Okay. My game crashes at random so i will have to let you know
#1472 [22:05] <Beeep> https://paste.ubuntu.com/p/P4c7ZS835s/
#1473 [22:06] <Capfan67> Beeep, This is a new error you receive after removing the environment variable?
#1474 [22:07] <Beeep> yes but its not new to me at all
#1475 [22:07] <Beeep> ive reinstalled and clean installed windows 10 3 times
#1476 [22:07] <mattym> Pibb, Take your time. If it works let it run for a bit and see what happens.
#1477 [22:08] <Capfan67> Oh, sorry, I meant Java elevation issue.
#1478 [22:08] <Capfan67> Beeep, Ok, let's look at your drivers/hardware:
#1479 [22:08] <Capfan67> ??> Beeep win/dxdiag
#1480 [22:08] <Absol> Beeep: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1481 [22:08] <Beeep> oh yes i just mean ive repeated this process a few times
#1482 [22:12] <Beeep> https://paste.ubuntu.com/p/XdZ77JTBmB/
#1483 [22:14] <Capfan67> Beeep, looks current. I don't seem to find a hjt report for you in history. I don't think we ran an incompatible software report for you. Let's do that now:
#1484 [22:15] <Capfan67> ??> Beeep tools/hjt
#1485 [22:15] <Absol> Beeep: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1486 [22:15] <Absol> Beeep: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1487 [22:15] <Capfan67> Beeep, The other common cause for "Problematic frame:", other than incorrect drivers, is overlay and display software. We'll see if anything throws a red flag.
#1488 [22:16] <Beeep> okok
#1489 [22:16] * WoodChucks [webchat@c-24-6-173-152.hsd1.ca.comcast.net] has joined #minecrafthelp
#1490 [22:16] <WoodChucks> hello?
#1491 [22:17] <Capfan67> Hi WoodChucks.
#1492 [22:17] <WoodChucks> I can't login to my account
#1493 [22:17] <Capfan67> WoodChucks, What happens when you try?
#1494 [22:18] <WoodChucks> When i try it says :Login failed. Invalid username or password.
#1495 [22:18] <Capfan67> WoodChucks, Are you able to log into Mojang.com?
#1496 [22:18] <WoodChucks> no
#1497 [22:18] <Capfan67> WoodChucks, Have you tried resetting your password?
#1498 [22:18] <WoodChucks> i tried on everything it doesnt work
#1499 [22:19] <Beeep> https://paste.ubuntu.com/p/4NHbgBj29x/
#1500 [22:19] <WoodChucks> what do i do with this Capfan67
#1501 [22:19] * arkkk [webchat@CPE1cabc062dde3-CM1cabc062dde0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1502 [22:19] <arkkk> Hello
#1503 [22:20] <WoodChucks> hi
#1504 [22:20] <arkkk> my account was hacked i have emailed Mojang with my transaction ID aswell as requested my account be migrated back to my email is there anything else i should do?
#1505 [22:20] <Capfan67> Beeep, I only see Discord. In your Discord settings, disable the overlay.
#1506 [22:20] <Capfan67> WoodChucks, So, did you try resetting your password? Were you able to?
#1507 [22:21] <arkkk> no the email and password was changed on the account
#1508 [22:21] <mattym> arkkk, That should cover it all.
#1509 [22:21] <WoodChucks> no i tried it was the same result
#1510 [22:21] <Beeep> the ingame overlay for discord is already disabled
#1511 [22:21] <arkkk> i hadnt played for a while so it didnt bother me but im trying to start playing again only to find the account was stolen
#1512 [22:21] <mattym> arkkk, The steps you have already taken are all you can do for now.
#1513 [22:21] <Capfan67> WoodChucks, So, you didn't receive the system email from Mojang when you tried resetting your password, or you did receive the password email?
#1514 [22:22] <WoodChucks> i did and i reset it but it didnt help
#1515 [22:22] <Capfan67> WoodChucks, Ok. Sounds like your account is throttled. If you have too many bad passwords in a short period, Mojang throttles you for 1 hour.
#1516 [22:22] <Capfan67> WoodChucks, Wait for 1 hour with *no* login attempts, then try again.
#1517 [22:23] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#1518 [22:23] <WoodChucks> ok i waited like 7 hours lol
#1519 [22:23] <Capfan67> WoodChucks, It's also possible you have malware blocking your login attempt. Lets look:
#1520 [22:23] <Capfan67> ??> WoodChucks tools/hjt
#1521 [22:23] <Absol> WoodChucks: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1522 [22:23] <Absol> WoodChucks: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1523 [22:24] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#1524 [22:24] <Pibb> My game still crashed...........
#1525 [22:24] <WoodChucks> wait so is the file a notepad
#1526 [22:24] <WoodChucks> ??
#1527 [22:24] * arkkk [webchat@CPE1cabc062dde3-CM1cabc062dde0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1528 [22:25] <Pibb> +mattym It still crashed
#1529 [22:25] <Beeep> i did double check and all overlays are disabled
#1530 [22:25] <Capfan67> WoodChucks, The tool runs a report that will display in Notepad. Copy that text to the link provided, fill in "poster" then click "Pasete!" Give us the resulting page.
#1531 [22:25] <mattym> Pibb, Did you grab the most recent log?
#1532 [22:25] <Pibb> I didnt have it up
#1533 [22:26] <mattym> Beeep, Did you install Nvidia Geforce Experience?
#1534 [22:26] <Beeep> yes
#1535 [22:26] <Pibb> I have AMD
#1536 [22:26] <WoodChucks> wait im confused. do i copy and paste the notepad to the content?
#1537 [22:26] <Beeep> ive also tried installs of specific driver versions
#1538 [22:27] <mattym> Beeep, Open that up, go into its settings. Make sure the ingame overlay it has is also disabled.
#1539 [22:27] <Beeep> it is
#1540 [22:27] <mattym> Pibb, I know, that was directed at someone else
#1541 [22:27] <Capfan67> WoodChucks, Yes. After HJT runs the report, copy the report contents to the "Content" field.
#1542 [22:27] <Pibb> Oh sorry
#1543 [22:28] <WoodChucks> ok i clicked paste
#1544 [22:28] <Capfan67> WoodChucks, That should take you to a new page. Give us the resulting URL.
#1545 [22:28] <WoodChucks> https://paste.ubuntu.com/p/t3S3338cXf/
#1546 [22:28] <Beeep> that ones disabled the windows game bar is disabled discord also
#1547 [22:29] <mattym> Pibb, Try installing the first driver listed under Windows 10 64-Bit on this page https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580
#1548 [22:30] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#1549 [22:31] <Capfan67> ??> WoodChucks av/mcafee/uninstall
#1550 [22:31] <Absol> WoodChucks: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1551 [22:31] <WoodChucks> but can i reinstall it?
#1552 [22:31] <Capfan67> WoodChucks, The Macafee Firewall is known to interfere with Mojang login. Try removing it.
#1553 [22:31] <Capfan67> WoodChucks, That's entirely up to you. Let's determine if it's the problem first.
#1554 [22:33] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#1555 [22:33] <Pibb> Can I get that link one more time?
#1556 [22:33] <mattym> Pibb, https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580
#1557 [22:33] <mattym> Pibb, Download and Install the first thing listed when you expand the Windows 10 section
#1558 [22:33] <WoodChucks> so if it is the problem, can i reinstall it after im done?
#1559 [22:34] <Beeep> have i reached the end of the line here?
#1560 [22:34] <Pibb> Okay thank you
#1561 [22:35] <Capfan67> WoodChucks, If it's the issue, you certainly could undertake the task of working with Symantec to figure out why it's blocking access and how to solve that issue. Our task is just to determine the problem and get you working.
#1562 [22:35] <WoodChucks> ok
#1563 [22:35] <mattym> Beeep, Any chance there are other programs on the PC that use overlays?
#1564 [22:36] <WoodChucks> But if i download it back, will it stop me from joining and playing
#1565 [22:36] <Beeep> its a very fresh install maybe steam
#1566 [22:36] <Capfan67> WoodChucks, One step at a time. Let's determine if it's the cause first.
#1567 [22:36] <WoodChucks> ok
#1568 [22:36] <mattym> Beeep, Not aware of steam having one, at least not one that would effect Minecraft
#1569 [22:37] <mattym> Beeep, Does your TV/Display not support a more standard resolution (1920x1080 for example)?
#1570 [22:39] <Beeep> right
#1571 [22:39] <mattym> Beeep, Do you have another display you can try with?
#1572 [22:39] * WoodChucks [webchat@c-24-6-173-152.hsd1.ca.comcast.net] has joined #minecrafthelp
#1573 [22:40] <WoodChucks> sorry i am back capfan67
#1574 [22:40] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#1575 [22:40] <Capfan67> WoodChucks, Welcome back.
#1576 [22:40] <Capfan67> WoodChucks, Once Mcaffee is uninstalled, test your login again.
#1577 [22:40] <WoodChucks> still isnt working :(
#1578 [22:41] <Capfan67> WoodChucks, We can isolate the PC and the software a bit faster. Are you able to log into Mojang.com with your mobile?
#1579 [22:41] <WoodChucks> no it isnt working still
#1580 [22:42] <mattym> WoodChucks, ^ More specifically, via Mobile data, while not connected to Wifi
#1581 [22:42] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#1582 [22:42] <Pibb> Okay. Ive install them +mattym
#1583 [22:42] <WoodChucks> o let me try
#1584 [22:42] <Beeep> the monitor is 32 inches so its none standard things float over the edge, although it wasnt problematic before my upgrade.
#1585 [22:42] <Beeep> Im yet to grab a displayport to vga adapter
#1586 [22:42] <Pibb> We will see if this works
#1587 [22:43] <mattym> Beeep, Was the computer upgraded entirely, or just new parts?
#1588 [22:44] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has quit. (Client Quit)
#1589 [22:44] <Beeep> the thing is newly assembled entirely
#1590 [22:44] <mattym> Beeep, Ok, you said you had tried different drivers, so lets try this. Download the file from here https://www.geforce.com/drivers/results/144363
#1591 [22:44] <Beeep> even win10 is new to me lots of variables
#1592 [22:44] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#1593 [22:44] <WoodChucks> didnt work
#1594 [22:44] * Caleb [webchat@71-219-65-170.chvl.qwest.net] has joined #minecrafthelp
#1595 [22:44] <mattym> Beeep, When you do the install, choose the Custom Install option. ANd then tick the box for doing a clean install.
#1596 [22:45] <Pibb> Still crashed. It crashes alot more often now
#1597 [22:45] <mattym> Pibb, Did the driver install without issue?
#1598 [22:45] <Pibb> Yeah it just said successfully installed
#1599 [22:45] <Capfan67> WoodChucks, that eliminates software on your computer and throttling. In that case, you have a problem with your account.
#1600 [22:45] <mattym> ?? Pibb win/dxdiag
#1601 [22:45] <mattym> ??> Pibb win/dxdiag
#1602 [22:45] <Absol> Pibb: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1603 [22:46] <Pibb> I think +Capfan67 already had me try that
#1604 [22:46] <Capfan67> WoodChucks, We try to tackle technical issues that can prevent you from logging in, but we can't solve account issues on the Mojang end. I'll give you the link to contact Mojang support:
#1605 [22:46] * DeMan [webchat@c-73-41-119-180.hsd1.ca.comcast.net] has joined #minecrafthelp
#1606 [22:46] <Capfan67> ??> WoodChucks account/send-email
#1607 [22:46] <mattym> Pibb, Yeah, I know. I just want a new log
#1608 [22:46] <Absol> WoodChucks: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1609 [22:46] <Absol> WoodChucks: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1610 [22:46] <WoodChucks> ok
#1611 [22:46] <mattym> Pibb, After the update.
#1612 [22:46] <WoodChucks> how do i send to you only
#1613 [22:46] * Caleb [webchat@71-219-65-170.chvl.qwest.net] has quit. (Client Quit)
#1614 [22:46] <Pibb> okay give me a minute I keep having to restart my pc
#1615 [22:46] <Beeep> reinstalling
#1616 [22:47] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has quit. (Client Quit)
#1617 [22:47] <DeMan> Trying to migrate an old account to Mojang can't remember user name
#1618 [22:47] <Capfan67> WoodChucks, There's nothing to send to me. You'll need to fill out the form that Absol linked to open an account support ticket with Mojang.
#1619 [22:47] <WoodChucks> so the contact sheet right?
#1620 [22:47] <Capfan67> DeMan, When you log into a world, your character name is written to the log along with coordinates. Look in your old logs.
#1621 [22:47] <Capfan67> WoodChucks, https://help.mojang.com/customer/portal/emails/new
#1622 [22:48] <WoodChucks> ya ik i did that thing 7 hrs ago
#1623 [22:48] * Pibb [webchat@c-24-2-67-140.hsd1.ut.comcast.net] has joined #minecrafthelp
#1624 [22:48] <Capfan67> WoodChucks, Ok. Sadly, the next step is waiting.
#1625 [22:48] <Pibb> Can you send me that link one more time
#1626 [22:48] <DeMan> Can't do that as this is a newer computer and I don't have the old logs
#1627 [22:48] <mattym> Pibb, Out of curiosity, why do you need to keep restarting it?
#1628 [22:49] <Pibb> Because I can't get to my task manager
#1629 [22:49] <Capfan67> DeMan, If you can't find your username, you'll need to contact Mojang to assist with your migration:
#1630 [22:49] <Capfan67> ??> DeMan account/send-email
#1631 [22:49] <mattym> ??> Pibb win/dxdiag
#1632 [22:49] <Absol> DeMan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1633 [22:49] <Absol> DeMan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1634 [22:49] <Absol> Pibb: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1635 [22:49] <mattym> Pibb, Just send the link once you get it. I need to step away for a few.
#1636 [22:49] <Pibb> it pretty much freezes so i cant get through to the task manager, and clicking x does nothing
#1637 [22:49] <Pibb> Okay
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#1640 [22:50] <Pibb> https://paste.ubuntu.com/p/7b3Q5DhQV8/
#1641 [22:51] <Capfan67> Pibb, You're in good hands with mattym. It's quite late here and I need some sleep. Best of luck solving the issue. Take care.
#1642 [22:52] <Pibb> Thanks. I really appreciate it. You guys have helped a lot.
#1643 [22:52] * Beeep [webchat@156.34.25.155] has joined #minecrafthelp
#1644 [22:53] <DeMan> Okay thanks...
#1645 [22:53] <Beeep> alright so Ive reinstalled the driver
#1646 [22:54] <mattym> Pibb, For now. Keep the second display disconnected.
#1647 [22:55] <Pibb> Okay. Ill do that
#1648 [22:55] <mattym> Beeep, Test it again, get any mew log of it crashes.
#1649 [22:55] <Beeep> Still receiving the same error
#1650 [23:04] * Beeep [webchat@156.34.25.155] has joined #minecrafthelp
#1651 [23:05] <Beeep> yup still samesame
#1652 [23:07] <mattym> Beeep and Pibb, I want you both to try the following.
#1653 [23:07] <mattym> ?? win/reinst
#1654 [23:07] <Absol> win/reinst: You may need to reinstall the locally installed files that Minecraft puts into place.
#1655 [23:07] <Absol> win/reinst: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1656 [23:07] <Pibb> im listening
#1657 [23:08] <Pibb> so im pretty much just deleting the minecraft file?
#1658 [23:09] <Beeep> okok
#1659 [23:10] <mattym> Pibb, If you have no saves yet, then yes
#1660 [23:10] <Pibb> Okay I am relauching the game right now.
#1661 [23:12] * ShadowMango [webchat@bzq-109-64-96-68.red.bezeqint.net] has joined #minecrafthelp
#1662 [23:12] <Beeep> im right back to it not being able to launch java so ill change the java path again
#1663 [23:13] <ShadowMango> I Cant log in to my account. every time IM clicking log in it does nothing.
#1664 [23:14] <Beeep> switched to javaw of my brand new java install
#1665 [23:15] <mattym> ShadowMango, It does not give you an error at all?
#1666 [23:15] <ShadowMango> Nope
#1667 [23:15] <mattym> ShadowMango, Are you trying to log in on the game client or website?
#1668 [23:15] <ShadowMango> It just changing the log in button to gray
#1669 [23:15] <Pibb> Okay. Im gonna test this out +mattym. Thank you a lot for all your help, but I gotta head to bed. If it doesnt work ill probably be back in here tomorrow haha
#1670 [23:15] <ShadowMango> At the wesbite
#1671 [23:16] <mattym> ??> ShadowMango tools/hjt
#1672 [23:16] <Absol> ShadowMango: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1673 [23:16] <Absol> ShadowMango: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1674 [23:16] <ShadowMango> alright brb
#1675 [23:16] <ShadowMango> ill do it
#1676 [23:18] <ShadowMango> Should i press paste before sending the link>
#1677 [23:19] <ShadowMango> ?
#1678 [23:19] <mattym> ShadowMango, Yes
#1679 [23:19] <ShadowMango> OK
#1680 [23:19] <ShadowMango> https://paste.ubuntu.com/p/vDB2ZJJpwD/
#1681 [23:20] <mattym> ??> ShadowMango info/mcleaks
#1682 [23:20] <Absol> ShadowMango: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1683 [23:20] <Absol> ShadowMango: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1684 [23:20] <mattym> ??> ShadowMango win/hosts/edit
#1685 [23:20] <Absol> ShadowMango: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1686 [23:20] <Absol> ShadowMango: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1687 [23:23] <ShadowMango> Do i change my password for mojang account?
#1688 [23:23] <mattym> ShadowMango, Only after you have done the other steps and made sure you can log in.
#1689 [23:23] <ShadowMango> OK
#1690 [23:24] <ShadowMango> But i haven't used mcleaks or altDispenser tools
#1691 [23:25] <Beeep> i think i might actually be success?
#1692 [23:25] <Beeep> tytytytyty
#1693 [23:26] <mattym> ShadowMango, Someone on the computer did.
#1694 [23:26] <mattym> ShadowMango, So you will need to follow the directions you were given.
#1695 [23:26] <Beeep> oh no it just gave me a long time before crashing
#1696 [23:26] <mattym> Beeep, Same error?
#1697 [23:27] <ShadowMango> OMG i changed my computer 2 days ago. ill just do the directions
#1698 [23:27] <Beeep> i didnt get a report ill try again
#1699 [23:28] <mattym> Beeep, You will need to re-enable the log output.
#1700 [23:28] <Beeep> yup i did that also
#1701 [23:29] <Beeep> The game crashed whilst unexpected error
#1702 [23:29] <Beeep> Error: java.lang.RuntimeException: glCheckFramebufferStatus returned unknown status:36061
#1703 [23:34] <mattym> Beeep, Yeah, its still giving a graphics related error. Only thing I can see causing that besides the stuff we already checked for, would be the display.
#1704 [23:35] <Beeep> i tested my gpu in another pc with no errors
#1705 [23:35] <Beeep> so im like feeling the motherboard is faulty
#1706 [23:35] <Beeep> but i wanted to make sure there was nothing i hadnt already done to fix it
#1707 [23:35] <mattym> Beeep, Did you build it yourself?
#1708 [23:35] <ShadowMango> mattym i did all the steps and at the end it just opend a notepad window with words in it
#1709 [23:36] <Beeep> i did i did
#1710 [23:36] <mattym> ShadowMango, Remove any lines in that file that include Mojang, then save it and try to log in.
#1711 [23:36] <ShadowMango> ok thanks
#1712 [23:37] <Beeep> Im pretty confident there are no further soft fixes
#1713 [23:37] <mattym> Beeep, Power supply properly connected?
#1714 [23:37] <Beeep> all snapped in nice and snug
#1715 [23:38] <Beeep> ive spent atleast 60 hours troubleshooting, going through the motions
#1716 [23:38] <mattym> Beeep, No adapters right?
#1717 [23:38] <Beeep> im going insane
#1718 [23:38] <Beeep> nope everything all by itself
#1719 [23:38] <mattym> Beeep, GPU in topmost PCI slot?
#1720 [23:38] <Beeep> yuppers
#1721 [23:39] <mattym> Beeep, Power supply wattage?
#1722 [23:39] <Beeep> 750
#1723 [23:39] <Beeep> im like well within
#1724 [23:39] <mattym> Yeah
#1725 [23:40] <Beeep> ill probably pop in the other harddrive and try and boot up the ghost of my last pc tomorrow as a last stitch effort
#1726 [23:41] <ShadowMango> mttym thenk you so much!
#1727 [23:42] <ShadowMango> mattym*
#1728 [23:42] <mattym> ShadowMango, If the login is working, remember to change your password.
#1729 [23:42] <ShadowMango> OK
#1730 [23:43] <Beeep> ive been having alot of fluctuation in my internet speed and some disconnects playing gtav so im thinking maybe probably motherboard, cause my cordage is still very new which is a part of why i clean installed win10 so many times, in case there were secret problems
#1731 [23:44] <mattym> Beeep, Do you happen to know your Win 10 build number?
#1732 [23:45] <Beeep> 16299
#1733 [23:46] <mattym> Beeep, You may want to try updating it to the latest.
#1734 [23:46] <mattym> Beeep, That one is quite old. Possibly even another clean driver and game install after.
#1735 [23:48] <Beeep> i know that i have in a previous win 10 install, troubleshooting session. Ill give er a shot thooo
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#1739 [23:54] <Handrelos> Hello
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#1742 [23:56] <Handrelos> I've submitted a report with my trans # and everything in order to attempt to get my minecraft account back. I am also afraid that my account has been stolen. It was one of the OG accounts since the beta days of minecraft that hasnt been migrated
#1743 [23:56] <Handrelos> I've recently wanted to play minecraft again but nothing works.
#1744 [23:57] <mattym> Handrelos, You will need to wait on Mojangs reply to the support request.
#1745 [23:57] <Handrelos> do you know about how long they would take?
#1746 [23:57] <Handrelos> its been awhile since i've submitted.
#1747 [23:58] <Handrelos> almost 3 weeks
#1748 [23:58] <mattym> Handrelos, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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