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#7 [00:39] <cindyJ> Hello, I have a problem with my minecraft app. When I am trying to open it, there is just a white screen. Apparently many people have the same problem.
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#39 [02:02] * OverClaiming [webchat@216-138-47-005.adams.net] has joined #minecrafthelp
#40 [02:03] <OverClaiming> hello i am currently having problems logging into my account it says my username/password is invalid i have tried to requesting a password change but the email does not send is there anything i can do?
#41 [02:08] * OverClaiming [webchat@216-138-47-005.adams.net] has quit. (Quit: webchat.esper.net)
#42 [02:31] * Maddy [webchat@120.158.200.41] has joined #minecrafthelp
#43 [02:33] <Maddy> I try to go into Hypixel the server and it says "Failed to authenticate your connection!" and I tried to log back in and went to minecraft.net and it still isn't working?
#44 [02:33] <Maddy> I Went there and logged back in it doesn't work
#45 [02:33] <Andrio> Maddy, try restarting your game and the launcher
#46 [02:34] <Maddy> Okay
#47 [02:34] <Maddy> It says the same thing, sorry if i'm being a hassel
#48 [02:36] <Andrio> Maddy, can you join mctest.ae97.net?
#49 [02:37] <Maddy> Uhm, it says "Join your copy of minecraft silly"??
#50 [02:38] <Maddy> Is it supposed to say that?
#51 [02:39] * Maddy [webchat@120.158.200.41] has quit. (Quit: webchat.esper.net)
#52 [02:39] * Maddy [webchat@120.158.200.41] has joined #minecrafthelp
#53 [02:41] <Maddy> Hi, I tried to go into the server "Hypixel" and it says "Failed to authenticate your connection" I was talking to another person but hen accidently clicked something and it went out of it.
#54 [02:41] <Maddy> then*
#55 [02:43] <Maddy> I've already tried to log in and out of the account and out of the actual minecraft thing
#56 [02:44] <Andrio> Maddy, can you join mctest.ae97.net?
#57 [02:45] <Maddy> It says "Join your own copy of minecraft silly!"
#58 [02:45] <Andrio> so do that
#59 [02:46] <Maddy> I don't quite understand. Sorry I know I can be difficult
#60 [02:46] <Andrio> Maddy, are you playing Minecraft: Java Edition?
#61 [02:46] <Maddy> Yes
#62 [02:46] <Maddy> And i'm in it
#63 [02:46] <Andrio> Maddy, go to Multiplayer > Direct Connect and enter mctest.ae97.net
#64 [02:47] <Maddy> Oh okay sorry
#65 [02:47] <Andrio> no problem.
#66 [02:48] <Maddy> It said "Fail to verify username!"
#67 [02:48] <Maddy> Which I did verify
#68 [02:49] <Andrio> Maddy, try logging out of the launcher and back in
#69 [02:50] <Maddy> Okay
#70 [02:50] <Maddy> It said the same thing
#71 [02:51] <Andrio> hm
#72 [03:01] * Dan [webchat@112.198.207.248] has joined #minecrafthelp
#73 [03:02] <Dan> Need helping trying to buy the game
#74 [03:02] <Maddy> Not to buy the game but to get into a server
#75 [03:03] <Maddy> it keeps saying "Failed to confirm authentication" or something along those lines
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#80 [04:16] * BlueBloodDiamond [webchat@99-194-51-29.dyn.centurytel.net] has joined #minecrafthelp
#81 [04:17] <BlueBloodDiamond> the launcher says the games crashing when i click play
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#83 [04:46] * Zesus [webchat@D4709A85.rev.sefiber.dk] has joined #minecrafthelp
#84 [04:48] * Felix1 [webchat@tmo-118-227.customers.d1-online.com] has joined #minecrafthelp
#85 [04:48] <Felix1> Hello?
#86 [04:48] <Felix1> Can you help me?
#87 [04:51] <Felix1> Mein Account geht nicht mehr
#88 [04:51] <Felix1> Was soll ich jetzt machen?
#89 [04:53] <Felix1> Antworte
#90 [04:53] <Felix1> mir
#91 [04:53] <Felix1> jetzt
#92 [04:53] <Felix1> oder
#93 [04:53] * Absol kicked Felix1 from #minecrafthelp (Reason: elix1 :Stop spamming)
#94 [04:55] * Zesus [webchat@D4709A85.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#95 [04:58] * jordy [webchat@60-242-246-216.static.tpgi.com.au] has joined #minecrafthelp
#96 [04:59] <jordy> Hello hows it going i am having a problem with downloading the 1.13.2 edition. i have uninstalled and reinstalled the whole minecraft client/folders however i am still having problems. Anytime i attempt to download minecraft this message of "Failed to download file. fastutil-8.2.1.jar" Comes up.
#97 [05:17] * TheSunnyOne [webchat@220-240-94-119.tpgi.com.au] has joined #minecrafthelp
#98 [05:17] <TheSunnyOne> i cant migrate my java minecraft account becasue ive forgotten my original email
#99 [05:18] <TheSunnyOne> all the steps asking telling me how to fix it require the email
#100 [05:18] <TheSunnyOne> any help
#101 [05:20] * TheSunnyOne [webchat@220-240-94-119.tpgi.com.au] has quit. (Client Quit)
#102 [06:10] <Odysseius> ??> jordy error/download
#103 [06:10] <Absol> jordy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#107 [06:12] <Allie_Wallie> Hello!
#108 [06:12] <Odysseius> Allie_Wallie, Hello
#109 [06:12] <Allie_Wallie> I had a small problem with my minecraft launcher.
#110 [06:12] <Odysseius> Allie_Wallie, How can we help?
#111 [06:13] <Allie_Wallie> when starting up, it loaded all fine, until it displayed "Failed to download file. icon_16x16.png"
#112 [06:13] <Allie_Wallie> what can i do to fix it?
#113 [06:13] <Odysseius> ??> Allie_Wallie error/download
#114 [06:13] <Absol> Allie_Wallie: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#116 [06:25] * Oliver [webchat@93.94.15.205] has joined #minecrafthelp
#117 [06:25] <Oliver> hello
#118 [06:25] <Oliver> When im trying to start minecraft an error code comes up
#119 [06:25] <Odysseius> Oliver, Hello
#120 [06:25] <Odysseius> Oliver, What error code?
#121 [06:25] <Oliver> fail to download file
#122 [06:26] <Odysseius> ??> Oliver error/download
#123 [06:26] <Absol> Oliver: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#124 [06:26] <Oliver> i could try again
#125 [06:27] <Oliver> but i dont think i have any of that open
#126 [06:27] <Odysseius> Oliver, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#127 [06:27] <Odysseius> ??> Oliver tools/hjt
#128 [06:27] <Absol> Oliver: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#129 [06:27] <Absol> Oliver: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#130 [06:27] * Lord_of_Life_ [~Lord@46.217.58.11] has joined #minecrafthelp
#131 [06:28] <Oliver> i dont want you to have that on me so
#132 [06:28] * Lord_of_Life [~Lord@77.28.172.48] has quit. (Ping timeout: 183 seconds)
#133 [06:28] <Odysseius> Oliver, Like I said, that program does not provide me with any personal or sensitive information.
#134 [06:28] * Oliver [webchat@93.94.15.205] has quit. (Client Quit)
#135 [06:36] * Oliver [webchat@93.94.15.205] has joined #minecrafthelp
#136 [06:37] <Oliver> hey
#137 [06:37] <Odysseius> Oliver, Welcome back.
#138 [06:37] <Odysseius> Oliver, A program on your PC is causing the launcher's download to be blocked. Now, I can take a look at what could be potentially the cause, but I will need the HJT log for that.
#139 [06:37] <Oliver> but then you would have controll over my pc
#140 [06:38] <Odysseius> Oliver, No, I would not, that is not what that program is. The program gives me basic overview of the programs running on your PC, then only thing you will need to give to me is essentially a textfile.
#141 [06:38] <Oliver> oki fine
#142 [06:40] <Oliver> can you send the download link
#143 [06:40] <Odysseius> ??> Oliver tools?hjt
#144 [06:40] <Odysseius> ??> Oliver tools/hjt
#145 [06:40] <Absol> Oliver: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#146 [06:40] <Absol> Oliver: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#147 [06:42] <Oliver> https://paste.ubuntu.com/p/GSWv27vFB9/
#148 [06:42] <Odysseius> Oliver, That is not the full log unfortunately, I'll need the whole text.
#149 [06:43] <Odysseius> Oliver, Oh, nevermind, I can see the issue I think
#150 [06:43] <Odysseius> Oliver, Windscribe is most likely causing the issue. Disable it, if that doesn't work, try uninstalling it.
#151 [06:44] <Oliver> iknow it myself now
#152 [06:44] <Oliver> im at the school so i think the school has blocked minecraft acces from the network
#153 [06:44] <Oliver> if a use vpn i think it wil work
#154 [06:45] <Odysseius> Oliver, That is also possible, yes. The problem is that some VPN are blocked by Mojang.
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#156 [06:50] * freedezoy4 [webchat@77.242.101.97] has joined #minecrafthelp
#157 [06:52] <freedezoy4> Hello, I had a problem with logging in to minecraft, I tried to change my password, but I didn’t receive anything in the mail within 15 minutes and my account was hacked
#158 [06:53] <Odysseius> freedezoy4, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#159 [07:02] * Jack4757 [webchat@cpc87859-scun10-2-0-cust240.12-3.cable.virginm.net] has joined #minecrafthelp
#160 [07:03] <Jack4757> hi
#161 [07:03] <Greymagic27> Jack4757, Hey! How can we help?
#162 [07:03] <Odysseius> Jack4757, Hello
#163 [07:03] <Jack4757> i am trying to login to my minecraft account and it says its already been migrated to a mojang account
#164 [07:03] <Greymagic27> Jack4757, Do you know your minecraft username?
#165 [07:03] <Jack4757> which i assume means someone has stolen my account
#166 [07:03] <Jack4757> yes, same as my name here
#167 [07:04] * markus [webchat@host-95-192-212-171.mobileonline.telia.com] has joined #minecrafthelp
#168 [07:04] <Greymagic27> Jack4757, That users name was changed to 'AzuriaTx' in 2016. Do you remember changing it?
#169 [07:04] <Jack4757> no thats not my doing
#170 [07:05] <Greymagic27> Jack4757, If you didn't change it then you'll need to email mojang by following the steps here:
#171 [07:05] <Greymagic27> ??> Jack4757 account/send-email
#172 [07:05] <Absol> Jack4757: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#173 [07:05] <Absol> Jack4757: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#174 [07:05] <Jack4757> theres an almost month wait time to get a response?
#175 [07:05] <Greymagic27> Jack4757, Due to backlog and understaffing, right now it is around a month
#176 [07:06] <Jack4757> if i were to repurchase the game during the wait time
#177 [07:06] <Jack4757> what are the chances id get a refund for the second copy
#178 [07:06] <Greymagic27> Jack4757, You can only get a refund in the first 30 days of purchasing so you would be losing money by doing that
#179 [07:07] <Jack4757> i meant if i got a refund on the copy i buy today
#180 [07:07] <Greymagic27> Jack4757, That could work. Although it is worth waiting for the email so you don't run the risk of them not issuing the refund
#181 [07:08] <Jack4757> for the sake of £17 id rather not wait a whole month
#182 [07:12] * Jack4757 [webchat@cpc87859-scun10-2-0-cust240.12-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#183 [07:15] <markus> hello i have a problem with migrate and logging in
#184 [07:15] <Greymagic27> markus, Hey! What's the issue?
#185 [07:17] <markus> wrong password and perhaps my uesername. my account is an old one to
#186 [07:17] <Greymagic27> markus, I'd like to run a check for any programs that could stop you from logging in:
#187 [07:18] <Greymagic27> ??> markus tools/hjt
#188 [07:18] <Absol> markus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#189 [07:18] <Absol> markus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#190 [07:18] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#191 [07:22] * hoodie [webchat@227.84.244.87.dyn.jtglobal.com] has joined #minecrafthelp
#192 [07:22] <hoodie> hello?
#193 [07:22] * hoodie is now known as Guest59769
#194 [07:23] <Greymagic27> Guest59769, Hey. How can we help?
#195 [07:23] <Guest59769> hi whenever i try and launch my game it crashes and just says there was a fault sorry for inconvenience anything i can do about this ?
#196 [07:24] <Greymagic27> Guest59769, Let's take a closer look at the crash report:
#197 [07:24] <Greymagic27> ??> Guest59769 launcher/log
#198 [07:24] <Absol> Guest59769: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#199 [07:24] <markus> i think it will not work i would have be more careful with what the problem was i can't migrate and i can't download the lancher. the problem is the site and not the lancher or im just stupid atm
#200 [07:25] <Greymagic27> markus, The program that got linked to you is safe and won't give us any of your personal info. It simply lists your running programs so I can see any would block you from logging in
#201 [07:25] <markus> ok
#202 [07:26] <Guest59769> i think the problem is my texture pack but it worked fine yesturday
#203 [07:27] <Guest59769> Unable to parse metadata from minecraft:textures/item/writable_book.png : java.lang.RuntimeException: broken aspect ratio and not an animation
#204 [07:27] <Greymagic27> Guest59769, Can you remove your resourcepack from the resourcepack folder in .minecraft ?
#205 [07:27] <Guest59769> yeh sure
#206 [07:27] <markus> https://paste.ubuntu.com/p/9Jzmdbk5SH/
#207 [07:28] <Guest59769> should i just run the game again now ?
#208 [07:28] <Greymagic27> markus, You've got a bit of malware which could be causing problems with downloading/logging into the launcher. This tool will remove the malware:
#209 [07:28] <Greymagic27> ??> markus av/adwcleaner
#210 [07:28] <Absol> markus: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#211 [07:28] <Absol> markus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#212 [07:28] <Greymagic27> Guest59769, Yea. Run the game and see if it continues to crash
#213 [07:28] <Guest59769> ok thanks
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#215 [07:40] * deleted_user0718 [webchat@cm-84.214.186.165.getinternet.no] has joined #minecrafthelp
#216 [07:41] <deleted_user0718> ?
#217 [07:41] <Greymagic27> deleted_user0718, Hey. How can we help?
#218 [07:42] <deleted_user0718> oh yeah
#219 [07:42] <deleted_user0718> I have some trouble with my accounts
#220 [07:43] <Greymagic27> deleted_user0718, What's the issue?
#221 [07:43] <deleted_user0718> I bound the same e-mail to my two users
#222 [07:43] <deleted_user0718> idk how I did it
#223 [07:43] <Greymagic27> deleted_user0718, You'll need to email mojang and have them unlink one of your accounts:
#224 [07:43] <Greymagic27> ??> deleted_user0718 account/send-email
#225 [07:43] <Absol> deleted_user0718: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#226 [07:43] <Absol> deleted_user0718: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#227 [07:44] <deleted_user0718> ok thanks!
#228 [07:44] <deleted_user0718> but how can you bind the same e-mail to the same accounts?
#229 [07:46] * markus [webchat@host-95-192-212-171.mobileonline.telia.com] has joined #minecrafthelp
#230 [07:46] <Capfan67> deleted_user0718, You can't bind two licenses to the same Mojang account. Of course, you could have registered a Legacy account with an email, then created a Mojang account and purchased a second license, but then that's two different accounts.
#231 [07:47] <deleted_user0718> oh ok
#232 [07:47] <deleted_user0718> thanks!
#233 [07:48] * deleted_user0718 [webchat@cm-84.214.186.165.getinternet.no] has quit. (Quit: webchat.esper.net)
#234 [08:13] * deleted_user0718 [webchat@cm-84.214.186.165.getinternet.no] has joined #minecrafthelp
#235 [08:14] <deleted_user0718> hello?
#236 [08:14] <Capfan67> deleted_user0718, Hello again.
#237 [08:15] <deleted_user0718> oh
#238 [08:15] <deleted_user0718> I have another problem I think
#239 [08:15] <deleted_user0718> I have lost my traniction id
#240 [08:16] <deleted_user0718> Transaction
#241 [08:16] <deleted_user0718> And I needed my transaction id to prove that the account is mine
#242 [08:17] <deleted_user0718> but I think I have lost it
#243 [08:17] <Capfan67> deleted_user0718, Here's the support page that helps you track it down: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#244 [08:17] <deleted_user0718> But is there any other way to prove that you own the account?
#245 [08:18] <Capfan67> deleted_user0718, It's worth putting effort into. Your transaction ID makes account recovery simple. If you absolutely can't find it, tell them you don't have it, and provide Mojang with as much information as you have about the original purchase.
#246 [08:18] <deleted_user0718> hmm ok
#247 [08:18] <deleted_user0718> Ill try
#248 [08:18] <deleted_user0718> Wait
#249 [08:18] <deleted_user0718> I think I found it
#250 [08:18] <deleted_user0718> nevermind
#251 [08:18] <deleted_user0718> but I will try
#252 [08:18] <deleted_user0718> thanks for the help again!
#253 [08:33] * Beeep [webchat@156.34.25.155] has joined #minecrafthelp
#254 [08:46] * thirtymonths [webchat@ip174-67-247-252.oc.oc.cox.net] has joined #minecrafthelp
#255 [08:46] <thirtymonths> Hey
#256 [08:46] <thirtymonths> If anyone is here I have a question, a really bad one to get out.
#257 [08:47] <Capfan67> thirtymonths, Just ask your question. If one of the helpers in the channel can help, we'll speak up.
#258 [08:47] <Capfan67> ...
#259 [09:00] * cindyJ [webchat@188-22-137-39.adsl.highway.telekom.at] has joined #minecrafthelp
#260 [09:01] <cindyJ> Hello, apparently many people have the same problem. I can not open my minecraft app, there is just a white screen.
#261 [09:06] * SomeAsianDude [webchat@CPEf81d0fa323a3-CMf81d0fa323a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#262 [09:06] <SomeAsianDude> Hi I would like to have a refund for minecraft java
#263 [09:06] <Greymagic27> SomeAsianDude, Hey. Here is the refund information, although I'm curious. Why would you like a refund?
#264 [09:06] <Greymagic27> ??> SomeAsianDude account/refund
#265 [09:06] <Absol> SomeAsianDude: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#266 [09:08] <SomeAsianDude> I would like to refund because I thought it would give me the windows 10 ed as well but when i bought the game i went into research and found out i can't anymore
#267 [09:10] <Greymagic27> Ah ok
#268 [09:10] <SomeAsianDude> so can I get a refund???
#269 [09:11] <Greymagic27> SomeAsianDude, I sent the link above: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy :P
#270 [09:11] <SomeAsianDude> I bought the game yesterday so that mean its in 15days Right???
#271 [09:13] <Greymagic27> SomeAsianDude, Yes. You should be able to get a refund :)
#272 [09:13] <SomeAsianDude> but where can I do it though. Can you help me , I'm lost sorry
#273 [09:14] <Greymagic27> No problem. Go to this page and it will tell you how to get a refund: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#274 [09:19] * bananasrbae [webchat@99-8-201-210.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#275 [09:19] <bananasrbae> hey
#276 [09:22] <bananasrbae> can somebody help me figure out how to find my minecraft login
#277 [09:22] <bananasrbae> i dont know what email that i have my account under
#278 [09:23] <bananasrbae> only know the username
#279 [09:23] <Greymagic27> ??> bananasrbae account/forgot-email
#280 [09:23] <Absol> bananasrbae: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#281 [09:23] <Greymagic27> See if that helps at all
#282 [09:23] <bananasrbae> ive tried that but both emails that I thought would've been it didnt work
#283 [09:24] <Greymagic27> ??> bananasrbae account/forgot-login
#284 [09:24] <Absol> bananasrbae: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#285 [09:24] <Absol> bananasrbae: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#286 [09:25] * bananasrbae [webchat@99-8-201-210.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#287 [09:45] * markus [webchat@host-95-192-212-171.mobileonline.telia.com] has quit. (Quit: webchat.esper.net)
#288 [09:47] * Morgan [webchat@199-168-78-16.iplwin75.metronetinc.net] has joined #minecrafthelp
#289 [09:48] <Morgan> Im having trouble with my account
#290 [09:49] <Morgan> When ever i try to play with my friends it will always say unable to connect to world and vice versa
#291 [09:49] <Morgan> So how can i fix this problem?
#292 [09:50] * SomeAsianDude [webchat@CPEf81d0fa323a3-CMf81d0fa323a0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#293 [09:51] * lol [webchat@host81-157-147-177.range81-157.btcentralplus.com] has joined #minecrafthelp
#294 [09:51] <lol> hello is anyone on to help I have a question
#295 [09:51] <Morgan> alright i could try to anwser
#296 [09:52] <Morgan> Whats your problem?
#297 [09:52] <lol> how do you reset your account password to a different email to your account login
#298 [09:52] <lol> I believe someone has gotten onto my account as I am unable to login
#299 [09:53] <lol> but I can't access my password so I don't understand how I am meant to change any of my passwords or email
#300 [09:53] <Morgan> What console do you play on?
#301 [09:53] <lol> email*
#302 [09:54] <lol> pc
#303 [09:54] <Morgan> have tryed looking up things to help you before you came onto here?
#304 [09:55] * Morgan [webchat@199-168-78-16.iplwin75.metronetinc.net] has quit. (Quit: webchat.esper.net)
#305 [09:55] <lol> yes I have emailed the support staff swell about 5 days ago but still have no reply back
#306 [10:05] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Quit: left4dead)
#307 [10:14] * Need_help [webchat@host-92-8-210-182.as43234.net] has joined #minecrafthelp
#308 [10:15] <Need_help> hi i have a question. I have had minecraft for quite a while now and i want to create a new acc but when i tried to make one it oly lets me play the demo?? Please help if possible
#309 [10:21] * Sauce [webchat@ip68-227-119-182.ok.ok.cox.net] has joined #minecrafthelp
#310 [10:22] <Sauce> I'm trying to connect to my friend's Minecraft server, and it worked perfectly fine yesterday, but now it's not working, and gives me this error: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information". I've disabled my firewall to make sure that wasn't why. What should I do now?
#311 [10:27] * rigeldx98 [webchat@nat125.uco.edu] has joined #minecrafthelp
#312 [10:28] <rigeldx98> is someone there
#313 [10:28] <Sauce> i am here
#314 [10:29] <Sauce> I'm trying to connect to my friend's Minecraft server, and it worked perfectly fine yesterday, but now it's not working, and gives me this error: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information". I've disabled my firewall to make sure that wasn't why. What should I do now?
#315 [10:29] <rigeldx98> oh I need help too lmao I ordered a refund but there's no transaction for the purchase nor the refund
#316 [10:29] <Sauce> ah
#317 [10:30] <Sauce> that's weird
#318 [10:30] * nubic [webchat@178.90.252.216.megaline.telecom.kz] has joined #minecrafthelp
#319 [10:30] <Sauce> Nubic, can you help one of us?
#320 [10:30] * nubic [webchat@178.90.252.216.megaline.telecom.kz] has quit. (Client Quit)
#321 [10:31] <Sauce> hmm
#322 [10:31] <Sauce> hmm
#323 [10:31] * Sauce [webchat@ip68-227-119-182.ok.ok.cox.net] has left #minecrafthelp
#324 [10:31] <rigeldx98> oh well
#325 [10:31] * rigeldx98 [webchat@nat125.uco.edu] has quit. (Client Quit)
#326 [10:35] * kappamodOG [webchat@54681DF7.cm-12-1a.dynamic.ziggo.nl] has joined #minecrafthelp
#327 [10:36] <kappamodOG> i can't dowload minecraft on my computer
#328 [10:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#329 [10:39] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#330 [10:47] * kappamodOG [webchat@54681DF7.cm-12-1a.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#331 [10:51] * Talen [webchat@76-224-168-58.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#332 [10:52] <Talen> I went to change my username in my Mojang account because I noticed it was changed but I never changed it and I need to change it to something else for my sever.
#333 [10:55] * Luisby7 [webchat@fixed-187-189-154-228.totalplay.net] has joined #minecrafthelp
#334 [10:55] <Luisby7> hellp
#335 [10:55] <Luisby7> hello
#336 [10:55] * Luisby7 [webchat@fixed-187-189-154-228.totalplay.net] has quit. (Client Quit)
#337 [10:55] <Talen> hello
#338 [10:56] * Talen [webchat@76-224-168-58.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#339 [10:57] * Talen [webchat@76-224-168-58.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#340 [10:57] <Talen> hello
#341 [11:00] * Talen [webchat@76-224-168-58.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#342 [11:03] * talen [webchat@76-224-168-58.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#343 [11:03] <talen> hello
#344 [11:05] <Greymagic27> talen, Hey. Did you change your username?
#345 [11:05] <talen> no
#346 [11:05] <talen> yes
#347 [11:05] <Greymagic27> You did?
#348 [11:05] <talen> ok
#349 [11:05] <talen> so I logged on and my name was changed
#350 [11:06] <Greymagic27> What was your old username?
#351 [11:06] <talen> and I didn't do it and I wanted to change my user
#352 [11:06] <talen> no it wasnt
#353 [11:06] <Greymagic27> talen, What was your old username?
#354 [11:06] <talen> no
#355 [11:07] <talen> but I need to change it for a server
#356 [11:07] <urielsalis> talen, are you 13 years old or older?
#357 [11:07] <talen> why
#358 [11:07] <talen> u asking
#359 [11:07] <talen> hello
#360 [11:07] <talen> why are u asking that
#361 [11:07] <urielsalis> talen, Due to US law, we cannot help anyone younger than 13, we need your parents to come here
#362 [11:08] <talen> I am older
#363 [11:08] <talen> I am 15
#364 [11:08] <urielsalis> talen, our policy is also to require that if we see that there are difficulties in communication or following instructions
#365 [11:08] <urielsalis> talen, like its happening here
#366 [11:08] <talen> ok
#367 [11:09] <talen> how is there difficulty
#368 [11:09] <talen> I answer the questions
#369 [11:09] <urielsalis> ??> talen account/send-email
#370 [11:09] <Absol> talen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#371 [11:09] <Absol> talen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#372 [11:10] <talen> ok but I need help sooner
#373 [11:10] <talen> ok thanks for no help
#374 [11:10] * talen [webchat@76-224-168-58.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#375 [11:13] * sarforx [webchat@79-119-228-107.rdsnet.ro] has joined #minecrafthelp
#376 [11:13] <sarforx> Hello, how can i change my email from minecraft account
#377 [11:14] <Greymagic27> Hey sarforx. Here are some steps on how to change your email:
#378 [11:14] <Greymagic27> ??> sarforx account/reset-email
#379 [11:14] <Absol> sarforx: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#380 [11:15] <sarforx> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#381 [11:15] <sarforx> i get this error
#382 [11:15] <Greymagic27> You'll need to contact mojang in that case:
#383 [11:15] <Greymagic27> ??> sarforx account/send-email
#384 [11:15] <sarforx> i contacted support last friday and i still didn't get any respound
#385 [11:15] <Absol> sarforx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [11:15] <Absol> sarforx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#387 [11:15] <Greymagic27> sarforx, See the last link that absol posted. It will display the response times
#388 [11:16] <sarforx> We're currently replying to cases received on February 21. We thank you for your patience and will get to each case as quickly as possible. what's this?
#389 [11:16] <sarforx> should i wait 1 year to change my email?
#390 [11:17] <sarforx> why is this sistem implemented if support can't respond in maximum 3 days
#391 [11:17] <Greymagic27> sarforx, The response times can take up to 1 month right now due to backlog and unexpected sickness
#392 [11:19] * Nohsa [webchat@173-212-78-23.eastlink.ca] has joined #minecrafthelp
#393 [11:19] <Nohsa> Hello
#394 [11:20] <Greymagic27> Nohsa, Hey. How can we help?
#395 [11:20] <Nohsa> My minecraft password just stopped working and i wanted to change it but my minecraft is setup to an email that isnt active anymore so i cant change the email
#396 [11:20] <Greymagic27> Nohsa, In that case you'll need to email mojang:
#397 [11:20] <Greymagic27> ??> Nohsa account/send-email
#398 [11:20] <Absol> Nohsa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#399 [11:20] <Absol> Nohsa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#400 [11:21] * Nohsa [webchat@173-212-78-23.eastlink.ca] has quit. (Client Quit)
#401 [11:30] * Krissy525 [webchat@cpe-66-66-112-27.rochester.res.rr.com] has joined #minecrafthelp
#402 [11:34] <Krissy525> Whenever I try to go on to Minecraft this is what it says... The game crashed whilst initializing game
#403 [11:34] <Krissy525> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL.
#404 [11:34] <Greymagic27> ??> Krissy525 win/dxdiag
#405 [11:34] <Absol> Krissy525: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#406 [11:37] * OatKunG [webchat@cm-171-98-47-80.revip7.asianet.co.th] has joined #minecrafthelp
#407 [11:37] <Krissy525> https://paste.ubuntu.com/p/NHh4dvByZn/
#408 [11:38] <Greymagic27> Krissy525, What version of windows did your PC come with?
#409 [11:39] <Krissy525> windows 7
#410 [11:39] <Greymagic27> Krissy525, You'll need to downgrade back to windows 7 to play minecraft. You should be able to do this by clicking the 'reset my PC' button
#411 [11:40] <Greymagic27> The second bullet point should be the one you want on this page: https://support.microsoft.com/en-ca/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#412 [11:41] <Krissy525> okay, I will give this a try. Thank you!
#413 [11:41] <Greymagic27> Krissy525, Note that even when you downgrade to windows 7 you'll have trouble playing 1.13.2 with those systems specs
#414 [11:43] <Krissy525> Okay
#415 [11:45] * OatKunG [webchat@cm-171-98-47-80.revip7.asianet.co.th] has quit. (Quit: webchat.esper.net)
#416 [12:09] * Ellis [webchat@198.212.90.146.dyn.plus.net] has joined #minecrafthelp
#417 [12:10] <Ellis> Hi, im getting a io.netty.AbstractChannel etc error when connecting to a server im trying to host
#418 [12:10] <Ellis> i've portforwarded correctly and allowed that port through my firewall (25565)
#419 [12:16] * MaxIsLol [webchat@244.200-132-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#420 [12:17] <MaxIsLol> hi, so i recently wanted to get back in minecraft and wanted to download it with my old account, the problem is, when i want to press download it says that i need my parents concern, when i see the mail of the parent concern thingy it says the privacy stuff and then after it says buy minecraft here, but i already bought it, so what is the issue?
#421 [12:20] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has joined #minecrafthelp
#422 [12:20] <flodflod> hello
#423 [12:20] <flodflod> i had enter the wrong age an anniversary on my changement of account from the old version of minecraft to the java version. what can i do because when i try to change it i need an adult consent .
#424 [12:22] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has quit. (Client Quit)
#425 [12:28] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has joined #minecrafthelp
#426 [12:28] <flodflod> hello
#427 [12:28] <flodflod> i had enter the wrong age an anniversary on my changement of account from the old version of minecraft to the java version. what can i do because when i try to change it i need an adult consent .
#428 [12:28] <Odysseius> flodflod, You will need to contact Mojang with your transaction ID.
#429 [12:29] <Odysseius> ??> flodflod account/trans-id
#430 [12:29] <Absol> flodflod: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#431 [12:29] <Odysseius> ??> flodflod account/send-email
#432 [12:29] <urielsalis> ??> flodflod account/update
#433 [12:29] <Absol> flodflod: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#434 [12:29] <Absol> flodflod: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#435 [12:29] <Odysseius> flodflod, Or not, one second, my colleague is checking for different instructions.
#436 [12:32] * ich205 [webchat@ipservice-092-208-204-248.092.208.pools.vodafone-ip.de] has joined #minecrafthelp
#437 [12:32] <Odysseius> flodflod, Oh, I see, no you will need to contact Mojang.
#438 [12:34] <ich205> hi, i cant change or reset my password becous i dont get any email with a link for it
#439 [12:34] <Odysseius> ich205, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#440 [12:36] <ich205> i cant login on the Mojang webside becous i dont get a email too from this web side i use the same password but mojang thay it is wrong
#441 [12:36] <Odysseius> flodflod, You might instead be able to use this: https://minecraft.net/update-account
#442 [12:37] <Odysseius> ich205, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#443 [12:37] <Odysseius> ??> ich205 account/trans-id
#444 [12:37] <Absol> ich205: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#445 [12:37] <Odysseius> ??> ich205 account/send-email
#446 [12:37] <Absol> ich205: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#447 [12:37] <Absol> ich205: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#448 [12:38] <ich205> ty so many links i need a moment
#449 [12:46] <ich205> nothing work :( ... i think i need to wait for 1 month for the suport answer
#450 [12:55] * popon [webchat@183.105.57.87] has joined #minecrafthelp
#451 [12:58] * Wolf [webchat@cpc143284-mfl21-2-0-cust388.13-1.cable.virginm.net] has joined #minecrafthelp
#452 [12:58] * inf [webchat@rrcs-173-95-91-131.midsouth.biz.rr.com] has joined #minecrafthelp
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#454 [12:59] <popon> I misspelled of mail address. I can't see the mail. Unable to set security. What should I do? T T
#455 [12:59] <Wolf> Having this error pop up when attempting to connect to a vanilla server io.netty.channel.abstractchannel$annotatedconnectexception
#456 [13:00] <Capfan67> popon, If you've set your account to an invalid address, and don't know your challenge answers, you'll need to contact Mojang:
#457 [13:00] <Capfan67> ??> popon account/send-email
#458 [13:00] <Absol> popon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#459 [13:00] <Absol> popon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#460 [13:01] <Capfan67> Wolf, The important part follows that module list: Does it say "Connection Refused" or "Connection Timeout"?
#461 [13:01] <Wolf> Timeout.
#462 [13:02] <Wolf> I had installed a new java to attempt modding for the game and after or around this time the server or my firewall seem to not want to play nicely.
#463 [13:02] <Capfan67> Wolf, "Connection Timeout" means couldn't reach the target server. This might be because the server is offline or not setup correctly. What's the address you're trying to connect to?
#464 [13:02] <Wolf> It's a home Ip at the moment. probably not a wise idea to share, but I know by using SSQ mc I can't connect from outside.
#465 [13:03] <Wolf> (I had created ports for this and it had been working up until today)
#466 [13:03] <Capfan67> Wolf, Probably a good choice. Are you connecting to a server in your home? If so, are you connecting using your LAN IP, or trying to connect to your own outside IP?
#467 [13:03] <Wolf> I sue outside Ip to emulate the delay others get for fair gameplay.
#468 [13:04] <Capfan67> Wolf, Connecting from an inside device, to the outside IP expecting to foward back to an inside address is called NAT Loopback. Most routers do not support this.
#469 [13:04] <Capfan67> Wolf, Are you able to connect using the LAN IP from another machine?
#470 [13:06] <Wolf> (Though it foes work for me) at the moment it doesn't seem to want to connect, and I can't try from another machine at this time.
#471 [13:06] <Wolf> Oh, ipv4 address works and I can connect
#472 [13:08] <Capfan67> Wolf, So, you are running the server on the same computer you'll play from, and can only test on that one machine.
#473 [13:08] * sarforx [webchat@79-119-228-107.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#474 [13:09] <Capfan67> Wolf, The trouble is, connection issues can be caused by the server itself (av/firewall/network setup/etc), or by the router (invalid setup/no support from ISP/etc). The goal is to determine if the server works so that you know where to concentrate the efforts.
#475 [13:10] <popon> oh.. Thanks..
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#477 [13:10] <Capfan67> Wolf, So.. Area's to focus on the computer include AV & Firewall, and areas to focus in the router are Port Forwarding & Double NAT
#478 [13:11] <Wolf> Yes, Higly recon it maybe the firewall. due to a pop up a lil while ago after restarting said server. from what I know the servers router works fine and has dual ports for a modded and vanilla.
#479 [13:11] <Wolf> May we try dealing with firewall?
#480 [13:13] <Capfan67> Wolf, To isolate the firewall as a possible issue, I normally recommend temporarily disabling the firewall then testing. NOTE: you may have a firewall in your PC and a separate firewall in your router. Be sure to test/consider them both.
#481 [13:14] <Wolf> Alright. er update laptop is available and can connect to the server (different device)
#482 [13:15] * Araragi-Koyomi [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#483 [13:15] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#484 [13:16] <Capfan67> Wolf, That verifies that the server is setup correctly. It's still possible that "private" vs "public" firewall settings could be an issue, but unlikely. This moves your issue to your Router.
#485 [13:16] <Capfan67> Wolf, what status do you get when you test with this tool: https://dinnerbone.com/minecraft/tools/status/
#486 [13:17] <Capfan67> Wolf, (using your IP and Port, of course)
#487 [13:17] <Wolf> offline...
#488 [13:17] <Capfan67> Wolf, You said you were running more than one server. If you check the other port, what status do you get?
#489 [13:18] <Wolf> Same issue.
#490 [13:18] <Capfan67> Wolf, Oh. I thought you said you had a working server.
#491 [13:19] <Capfan67> Wolf, I would still test firewalls. Temporarily disable the firewall in the Server PC and in the Router and test again.
#492 [13:19] <Wolf> Well about 2 hours ago.
#493 [13:19] <Wolf> okay gtg foods out. sorry
#494 [13:19] <Capfan67> Wolf, Take care.
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#496 [13:22] * Aidan [webchat@resnet-nat44-10.ucsc.edu] has joined #minecrafthelp
#497 [13:23] <Aidan> I have an account that doesn't have transaction ID because it was bought so long ago and I cant remeber the email I used to purchase it what do I do?
#498 [13:23] <Aidan> And I can log into the account
#499 [13:28] * SternerBoi [webchat@c-82c5e455.020-610-6c6b701.bbcust.telenor.se] has joined #minecrafthelp
#500 [13:30] <SternerBoi> Hey man, me and my bud are trying to get a simple hamachi thing going, but when we copy the ipv4 adress and the port provided when we open a singleplayer game to lan into the direct connect we get the following message:
#501 [13:30] * Araragi-Koyomi [~Delaxarny@2001:470:7cfb:eac::f5d5] has joined #minecrafthelp
#502 [13:30] <SternerBoi> io.netty.channel.abstractchannel$annotatedconnectexception
#503 [13:30] <SternerBoi> no furher information recieved
#504 [13:30] <SternerBoi> end of error message
#505 [13:30] <SternerBoi> so uh
#506 [13:30] <SternerBoi> whats up with that
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#508 [13:34] * X133B [webchat@host109-154-203-74.range109-154.btcentralplus.com] has joined #minecrafthelp
#509 [13:34] <Wolf> okay back so fire wall stuffs.
#510 [13:36] <X133B> i am having problems hosting my server i have port forwarded, it is running but when i go to join netty.io or something comes up (win 10 firewall disabled)
#511 [13:37] <Wolf> simular issue here
#512 [13:38] * rainbow [webchat@sky-78-17-6-155.bas512.cwt.btireland.net] has joined #minecrafthelp
#513 [13:38] <rainbow> hello i need help
#514 [13:38] <X133B> it seems to be client side try pinging your server
#515 [13:38] <X133B> https://dinnerbone.com/minecraft/tools/status/
#516 [13:39] <rainbow> i need help
#517 [13:39] <urielsalis> ??> SternerBoi info/hamachi
#518 [13:39] <urielsalis> ??> SternerBoi net/hamachi
#519 [13:39] <Absol> SternerBoi: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#520 [13:39] <Absol> SternerBoi: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#521 [13:40] <urielsalis> rainbow, with?
#522 [13:40] <SternerBoi> ait
#523 [13:40] <rainbow> i tried to change into a new skin but it crashed the launcher so i did it again and it had the same effect
#524 [13:40] <SternerBoi> thanks alot my dude Absol
#525 [13:40] <X133B> is its resalution too high?
#526 [13:41] <urielsalis> rainbow, what do you mean with crashed the launcher?
#527 [13:41] <rainbow> it just closed it
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#529 [13:42] <rainbow> urielsalis do you know what the problem could be?
#530 [13:44] * yaypig [webchat@cpc151781-shef17-2-0-cust21.17-1.cable.virginm.net] has joined #minecrafthelp
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#532 [13:44] <yaypig> hi
#533 [13:44] <rainbow> anyone can u help me plz
#534 [13:44] <yaypig> when i try to load my game it says not responding then crashes
#535 [13:45] * SternerBoi [webchat@c-82c5e455.020-610-6c6b701.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#536 [13:45] <yaypig> #minecrafthelp when i try to load my game it says not responding then crashes
#537 [13:46] <rainbow> urielsalis plz help
#538 [13:46] <yaypig> whats your problem
#539 [13:46] <rainbow> every time i try to change skin the launcher crashes
#540 [13:46] <yaypig> ah
#541 [13:46] <rainbow> ik
#542 [13:47] <yaypig> my launcher is just crashing normaly
#543 [13:47] <rainbow> no one is talking to us
#544 [13:47] <yaypig> i haven't been able to play for ages
#545 [13:47] <rainbow> we neeeeeeed heeeeeeeelp
#546 [13:48] <yaypig> i have searched my problem up and people just say to uninstall minecraft then install it
#547 [13:48] <rainbow> #minecrafthelp PLZ HELP
#548 [13:48] <rainbow> ^^
#549 [13:49] <rainbow> -
#550 [13:49] <rainbow> I rlly need help
#551 [13:50] <rainbow> now it wont open
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#554 [13:56] * GdoubleE3 [webchat@pool-74-98-205-173.pitbpa.fios.verizon.net] has joined #minecrafthelp
#555 [13:56] <shided> My Minecraft 1.13.2 comes up with not responding on the Mojang screen when you start up the game.
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#557 [14:00] * OreExcavator [webchat@45-18-216-88.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#558 [14:01] * KnifeCZ [webchat@195191163228.dynamic-ra-02.vectranet.pl] has joined #minecrafthelp
#559 [14:01] <KnifeCZ> Hi there
#560 [14:01] <GdoubleE3> My Java Minecraft application, version 1.13.2 for Windows will not launch. I will press "Play" and it will take me to the Mojang screen, but then crash with the error message "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." I don't know what to do from here, as I have looked online for solutions, but none
#561 [14:01] <GdoubleE3> seem to be working. I am running Windows 10.
#562 [14:02] <OreExcavator> I haven't played in a couple years. After the program updated I was having java issues, updated my java and now minecraft doesn't work at all
#563 [14:03] <OreExcavator> any advice?
#564 [14:05] * Wrathblox [webchat@host-92-4-8-112.as43234.net] has joined #minecrafthelp
#565 [14:05] <Wrathblox> hello
#566 [14:06] <Wrathblox> anyone had an issue with joining lan servers: 'io.netty.AbstractChaneel$AnnotatedConnectException: Connection timed out: no further information'?
#567 [14:06] * Trahan11 [webchat@blk-224-146-65.eastlink.ca] has joined #minecrafthelp
#568 [14:07] <Trahan11> Hello, I need help with my email for Minecraft, is there any way to find out what email you used to sigh up with?
#569 [14:07] <OreExcavator> my minecraft isn't working, haven't played in a couple years. had to update the program, then had java issues, had to update that. now it just crashes as soon as the world loads
#570 [14:07] <Trahan11> I forgot my email address essentially, because I made it when I was a child.
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#573 [14:14] * nick [webchat@50-196-94-138-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#574 [14:15] * nick is now known as Guest85637
#575 [14:15] * loonblakk [webchat@p4FE82112.dip0.t-ipconnect.de] has joined #minecrafthelp
#576 [14:15] * Guest85637 [webchat@50-196-94-138-static.hfc.comcastbusiness.net] has quit. (Client Quit)
#577 [14:16] * Bobby_Johnson [webchat@50-196-94-138-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#578 [14:16] <Bobby_Johnson> Hi, I forgot my password and I do not have an access to the email attached to the account
#579 [14:19] <loonblakk> Hello, i have a problem with the performance of the game. I have a very high end PC (GTX1080ti, Ryzen 7 2700x) and i experience severe stuttering in the java edition. Every other game i have installed runs perfectly. i also tired the windows edition and it runs perfectly smooth too, does anyone know a way to fix that?(Tried reinstalling java and gr
#580 [14:19] <loonblakk> aphics card drivers)
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#585 [14:48] * raidroom [webchat@202.226.38.86.mobile.mezon.lt] has joined #minecrafthelp
#586 [14:48] <raidroom> Hello,my minecraft account and gmail account has been hacked and now i can't log in to my minecraft account anymore
#587 [14:52] * raidroom [webchat@202.226.38.86.mobile.mezon.lt] has quit. (Client Quit)
#588 [14:55] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#589 [14:56] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#590 [14:56] * yoyo [webchat@ool-2f12214d.dyn.optonline.net] has joined #minecrafthelp
#591 [14:58] <yoyo> hey, my minecraft wont work. i try to open it, then the red bar gets to about 90% complete, then crashes. any help?
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#593 [15:00] * Araragi-Koyomi [~Delaxarny@2001:470:7cfb:eac::f5d5] has joined #minecrafthelp
#594 [15:11] * erubrubsaurba [webchat@162-232-157-136.lightspeed.elpstx.sbcglobal.net] has joined #minecrafthelp
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#596 [15:13] * Tangeroone [webchat@pool-100-14-110-132.phlapa.fios.verizon.net] has joined #minecrafthelp
#597 [15:14] <Tangeroone> Can't log into my account
#598 [15:17] <Capfan67> Tangeroone, What happens when you try?
#599 [15:18] <Tangeroone> It just tells me that i have an invalid username or password
#600 [15:18] <Capfan67> Tangeroone, Can you log into Mojang.com?
#601 [15:19] <Tangeroone> Can't login there either
#602 [15:19] <Capfan67> Tangeroone, Have you tried resetting your password?
#603 [15:20] <Tangeroone> I can't. i lost the email to the account
#604 [15:20] <Capfan67> Tangeroone, In that case, you'll need to contact Mojang Customer Support:
#605 [15:20] <Capfan67> ??> Tangeroone account/send-email
#606 [15:20] <Absol> Tangeroone: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#607 [15:20] <Absol> Tangeroone: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#608 [15:21] <Tangeroone> hm, well thanks for the help
#609 [15:30] * Nickmane [webchat@pool-100-14-12-178.phlapa.fios.verizon.net] has joined #minecrafthelp
#610 [15:31] <Nickmane> I recently installed OptiFine for version 1.13.2. Every time I load the game (in OptiFine or not), the game crashes a few milliseconds after it loads.
#611 [15:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#612 [15:32] <Capfan67> Nickmane, Let's see what error you're getting. Close then run the launcher. Run your vanilla 1.13.2 profile and create the crash. Then close the launcher. Here are the instructions to provide us with the launcher_log.txt contents:
#613 [15:33] <Capfan67> ??> Nickmane launcher/log-txt
#614 [15:33] <Absol> Nickmane: We need to see your full launcher log, which is created in the game directory.
#615 [15:33] <Absol> Nickmane: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#616 [15:37] * Arkatrine [webchat@206.192.242.26] has joined #minecrafthelp
#617 [15:37] <Arkatrine> Can't login to account, sent password reset request and email support ticket, haven't heard anything back.
#618 [15:38] <Capfan67> Arkatrine, When you requested a support ticket, did you get the automated response with ticket number?
#619 [15:38] <Arkatrine> Yes
#620 [15:38] <Capfan67> Arkatrine, That's good. Your address is working. On what date did you submit your request?
#621 [15:39] <Nickmane> https://paste.ubuntu.com/p/5bpJ3Ww3WR/
#622 [15:39] <Arkatrine> Mar 18, 2019 06:54AM CET
#623 [15:39] <Capfan67> Arkatrine, Ah. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#624 [15:39] <Nickmane> Note i changed my Windows username to (Windows username) for the sake of privacy
#625 [15:39] <Capfan67> Arkatrine, They're just under 4 weeks out, at the moment.
#626 [15:39] <Arkatrine> yikes
#627 [15:40] <Arkatrine> Thanks for the help, I can wait haha. I just don't want to pay for the game again.
#628 [15:40] * Arkatrine [webchat@206.192.242.26] has quit. (Client Quit)
#629 [15:41] <Capfan67> Nickmane, That's fine. I see "Problematic frame: [ig7icd64.dll+0x22837]" - This is usually either an invalid driver or hardware, or an overlay. Let's start with your drivers and hardware:
#630 [15:41] <Capfan67> ??> Nickmane win/dxdiag
#631 [15:41] <Absol> Nickmane: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#632 [15:44] <Nickmane> https://paste.ubuntu.com/p/fm498Wt3Y8/
#633 [15:46] <Capfan67> Nickmane, Your Intel Graphics driver looks reasonably current. Probably not the issue. At this point, I'd normally have you run HJT, which creates a list of running processes on your PC, then search for apps known to cause this issue (usually ones with an overlay). I'll post the instructions:
#634 [15:47] <Capfan67> ??> Nickmane tools/hjt
#635 [15:47] <Absol> Nickmane: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#636 [15:47] <Absol> Nickmane: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#637 [15:47] <Nickmane> Funny thing is, my computer is from 2012
#638 [15:48] <Capfan67> Nickmane, "Intel(R) Core(TM) i5-3320M CPU" - So I notice. =)
#639 [15:50] * Choybi [webchat@pool-74-108-102-77.nycmny.fios.verizon.net] has joined #minecrafthelp
#640 [15:50] <Nickmane> https://paste.ubuntu.com/p/3ZSNChsdGh/
#641 [15:51] <Capfan67> Nickmane, Nothing in the database. The usual suspects are Discord, player.me or Duet Display. Hmmm
#642 [15:52] <Choybi> Hey guys, so a year ago I migrated my minecraft account to a mojang account, however when I want to log into that mojang account it didn't recognize the e-mail I used and had to make a new mojang account with it and I can't migrate my account again. Any advice?
#643 [15:52] * Bianca [webchat@37.122.166.137] has joined #minecrafthelp
#644 [15:53] <Capfan67> Choybi, If you have a bad migration and can no longer access your account, you'll need to submit a ticket with Mojang Customer Support. Need the link?
#645 [15:53] <Bianca> My username and password does not work and I can not receive password change
#646 [15:53] <Nickmane> I have none of those. I dont think it would have any effect but i use the web discord client
#647 [15:53] <Bianca> I;ve been clicking request password change since this morning so 12h of this problem
#648 [15:54] <Choybi> I've sent a ticket but haven't heard since, so I wanted to see if anyone else had the problem.
#649 [15:54] <Choybi> I've sent a ticket but haven't heard since, so I wanted to see if anyone else had the problem.
#650 [15:54] <Choybi> Oops sorry, ignore that.
#651 [15:55] <Capfan67> Nickmane, You don't seem to have any of the issues that would normally cause that error. The only other things we can try are general fix attempts, such as malware scan and resetting your Minecraft install.
#652 [15:55] <Capfan67> Choybi, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#653 [15:56] <Capfan67> Bianca, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#654 [15:56] <Capfan67> Bianca, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#655 [15:56] <Capfan67> ??> Bianca account/send-email
#656 [15:56] <Absol> Bianca: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#657 [15:56] <Absol> Bianca: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#658 [15:56] <Nickmane> I will try to reinstall the launcher, and I will get back to you.
#659 [15:57] <Capfan67> Nickmane, Wai..
#660 [15:57] <Nickmane> ?
#661 [15:57] <Capfan67> Nickmane, Java is running and crashing. The trouble isn't likely the launcher, but more likely the .minecraft isntallation.
#662 [15:57] <Nickmane> Ok, now what?
#663 [15:57] <Capfan67> Nickmane, If you want to reinstall the Launcher as a test, that's fine, but I'd also rename the .minecraft folder so that the game creates a new one to test.
#664 [15:57] <Nickmane> Ok
#665 [15:59] * Choybi [webchat@pool-74-108-102-77.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#666 [16:00] <Nickmane> The launcher is downloading the game files now
#667 [16:00] <Nickmane> I renamed the .minecraft folder
#668 [16:01] * kj [webchat@adsl-98-67-139-213.shv.bellsouth.net] has joined #minecrafthelp
#669 [16:02] <Nickmane> It seems to work now
#670 [16:02] <Nickmane> About the OptiFine, now
#671 [16:02] <Nickmane> Is there any way to get that to work somehow?
#672 [16:02] <Nickmane> Because I had no issues until installing it
#673 [16:03] <Capfan67> Nickmane, We don't support mods here. Having said that, you should only need to run the Optifine installer. It will create a version you can select in any profile, including the profile it creates.
#674 [16:04] <Nickmane> Ok, thank you for the help
#675 [16:04] <Nickmane> Have a nice day
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#677 [16:06] * Bianca [webchat@37.122.166.137] has quit. (Quit: webchat.esper.net)
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#681 [16:11] * bud [webchat@174-083-036-188.dhcp.chtrptr.net] has joined #minecrafthelp
#682 [16:11] <bud> I am trying to download Minecraft and it keeps saying unable to save
#683 [16:12] <Capfan67> bud, Does this happen after you click the Play button?
#684 [16:12] * bud [webchat@174-083-036-188.dhcp.chtrptr.net] has quit. (Client Quit)
#685 [16:13] * dudes9000 [webchat@128.92-221-81.customer.lyse.net] has joined #minecrafthelp
#686 [16:15] <dudes9000> My account has been migrated, the email I used on my old account isn't an account on mincraft.net though, and when I tested it, I was able to make a new account with it, meaning it wasn't registered, even though that's the one i used before and mojang says that my account dudes900 has been successfully transferred.
#687 [16:15] <dudes9000> anyone else with this issue?
#688 [16:17] <Capfan67> dudes9000, What's your character name?
#689 [16:20] * Rob [webchat@ool-45700288.dyn.optonline.net] has joined #minecrafthelp
#690 [16:20] <Rob> why is my ip blocked
#691 [16:21] <Capfan67> Rob, Hi. I'm not sure I understand your question. What symptom are you asking about?
#692 [16:22] <Rob> My ip is blocked from logging into minecraft
#693 [16:22] <Capfan67> Rob, When you try to login, what message do you get?
#694 [16:22] <Rob> Minecraft Login failed : Incorrect password, blacklisted IP or too many logins.
#695 [16:25] <Capfan67> Rob, that response is new to me, though Mojang may have changed their standard response to login failures. That would suggest that you made an invalid login or too many of them and are on the 1 hour throttle/cooldown.
#696 [16:28] <Rob> i waited an hour
#697 [16:28] <Rob> i can log in at my friends house but not on my ip
#698 [16:28] <Capfan67> Rob, Let's check to make sure you don't have malicious software blocking your access to the authentication servers:
#699 [16:28] <Capfan67> ??> Rob tools/hjt
#700 [16:28] <Absol> Rob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#701 [16:28] <Absol> Rob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#702 [16:33] * inwan [webchat@c-73-92-100-6.hsd1.ca.comcast.net] has joined #minecrafthelp
#703 [16:33] <inwan> game crashes on startup saying not responding
#704 [16:34] <Capfan67> inwan, That's sometimes caused by incompatible software. Let's see:
#705 [16:34] <Capfan67> ??> inwan tools/hjt
#706 [16:34] <Absol> inwan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#707 [16:34] <Absol> inwan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#708 [16:34] <inwan> k gimme a sec
#709 [16:35] <inwan> https://paste.ubuntu.com/p/62jcVWY9Zq/
#710 [16:36] <Capfan67> inwan, Stand by...
#711 [16:37] <inwan> k
#712 [16:38] <Capfan67> inwan, You have two primary issues: (1) Make sure the Discord and Parsec Overlays are disabled in settings. (2) you have bundleware called PremierOpinion and WebCompanion. They cause your issue. I'll post removal instructions:
#713 [16:38] <inwan> ok
#714 [16:38] <Capfan67> ??> inwan av/adwcleaner
#715 [16:38] <Absol> inwan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#716 [16:38] <Absol> inwan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#717 [16:39] <Capfan67> inwan, In addition, you have ByteFence which blocks download and Mcafee Firewall which blocks logins. Be mindful of these two if you have these issues in the future.
#718 [16:40] <inwan> restarting now
#719 [16:40] * inwan [webchat@c-73-92-100-6.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#720 [16:43] * enigma [webchat@89.130.199.43] has joined #minecrafthelp
#721 [16:44] <enigma> How can I know what my minecraft id was?
#722 [16:44] <Capfan67> enigma, Do you mean your character name?
#723 [16:45] <Capfan67> enigma, Or do you mean your Transaction ID?
#724 [16:45] <enigma> my character name
#725 [16:45] <Capfan67> enigma, When you log into a world, your character name is written to the log along with coordinates. Look in your old logs.
#726 [16:46] <enigma> I need to do the old account migration and I need to know the character's name
#727 [16:47] <Capfan67> enigma, *nods* Your options are, find it in your logs and/or screenshots, or contact Mojang. I can give you a link to Mojang Customer Support if you need it.
#728 [16:48] <enigma> give me a link to Mojang Customer Support please
#729 [16:48] <Capfan67> ??> enigma account/send-email
#730 [16:48] <Absol> enigma: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#731 [16:48] <Absol> enigma: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#732 [16:50] <enigma> thanks
#733 [16:52] * inwan [webchat@c-73-92-100-6.hsd1.ca.comcast.net] has joined #minecrafthelp
#734 [16:52] <inwan> just got disconected from a chat with cap
#735 [16:52] <inwan> game crashed on startup
#736 [16:53] <inwan> i finished the scan and restart
#737 [16:53] <inwan> where do i go now?
#738 [16:54] <Capfan67> inwan, If you've run the clenaer, and verified that the overlay is off in Discord and Parsec, then try running minecraft.
#739 [16:54] <inwan> ok
#740 [16:55] * waterfruit [webchat@97-124-171-91.phnx.qwest.net] has joined #minecrafthelp
#741 [16:56] <inwan> thanks so much
#742 [16:56] <inwan> it is working now
#743 [16:56] * inwan [webchat@c-73-92-100-6.hsd1.ca.comcast.net] has quit. (Client Quit)
#744 [16:56] <Capfan67> inwan, Outstanding. Enjoy!
#745 [17:00] * thgilphonedrol [~yaaic@2605:8d80:6a0:b7a7:56e6:88b6:733c:ba13] has joined #minecrafthelp
#746 [17:01] <waterfruit> Hi, I have a mac book pro 7,1 with the version being 10.10.5 OS X yosemite. I cant play 1.13, 1.13.1, and 1.13.2. The crash report says "Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again" but I dont know where to go from there. What should I do and how?
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#749 [17:03] * nnicx44883 [webchat@dhcp-3c-90-66-8b-dc-90.cpe.wightman.ca] has joined #minecrafthelp
#750 [17:04] <waterfruit> I cant get 1.13, 1.13.1, or 1.13.2 to work and the crash report says "Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again" what should I do and how?
#751 [17:05] <nnicx44883> hello so i was playing minecraft and my game crashed so i went to load up the mc lancher again and it was saying password failed i reset my password and it still said login failed so i waited about 1 hour like the help website says to if you have this problem and i still didnt work so i waited allmost 40 hours from when it happened and it is still
#752 [17:05] <nnicx44883> saying the same thing please can someone help me
#753 [17:05] <Capfan67> waterfruit, I'm not sufficiently familiar with MacOS to help you, but that message is normal and not an error. Look for other errors or exit codes in your log.
#754 [17:06] <Capfan67> nnicx44883, What happens when you log in? What message do you get?
#755 [17:06] * nnicx44883 [webchat@dhcp-3c-90-66-8b-dc-90.cpe.wightman.ca] has quit. (Client Quit)
#756 [17:07] <waterfruit> that "an unexpected issue occurred and the game has crashed. We're sorry for the inconvenience"
#757 [17:08] <waterfruit> also says "A fatal error has been detected by the Java Runtime Environment"
#758 [17:09] * nnicx44883 [webchat@dhcp-3c-90-66-8b-dc-90.cpe.wightman.ca] has joined #minecrafthelp
#759 [17:10] <nnicx44883> so when i try to log in i get the error Login failed. Invalid username or password. and ive tried resetting my password ive waited the time the help center says to and nothing it working
#760 [17:11] <Capfan67> nnicx44883, When you tried to reset your password, did you get the reset email?
#761 [17:11] <nnicx44883> yes and i reset my password and it still didnt let me log in
#762 [17:12] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#763 [17:12] <Capfan67> nnicx44883, That's sometimes caused by malicious software blocking your authentication. Let's see:
#764 [17:12] <Capfan67> ??> nnicx44883 tools/hjt
#765 [17:12] <Absol> nnicx44883: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#766 [17:12] <Absol> nnicx44883: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#767 [17:14] <nnicx44883> so copy paste everything that comes up in the notepad?
#768 [17:15] <Capfan67> nnicx44883, Yes. The report opens in notepad. Copy all that text (CTRL+A then CTRL+C), and paste to the "content" field on the website provided. Fill in "poster" and click "Paste!"
#769 [17:17] <nnicx44883> okay i did that now do i just copy paste the link?
#770 [17:17] <Capfan67> nnicx44883, When you click the "Paste!" button, it gives you a new page. Give us that URL/Link
#771 [17:18] <waterfruit> can I do anything to fix my problem or is my mac just too old to run the new updates now?
#772 [17:18] <nnicx44883> https://paste.ubuntu.com/p/cMgvkZ4FrK/
#773 [17:19] <Capfan67> waterfruit, Again, You'll need to wait for a helper who's familiar with MacOS.
#774 [17:19] <Capfan67> ??> nnicx44883 info/mcleaks
#775 [17:19] <Absol> nnicx44883: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#776 [17:19] <Absol> nnicx44883: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#777 [17:19] <Capfan67> ??> nnicx44883 win/hosts/edit
#778 [17:19] <Absol> nnicx44883: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#779 [17:19] <Absol> nnicx44883: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#780 [17:20] <Capfan67> nnicx44883, You have 3 tasks. (1) Clean up your Hosts File (2) test (3) change your password. You gave thieves your password.
#781 [17:21] * crust [webchat@ool-457871c4.dyn.optonline.net] has joined #minecrafthelp
#782 [17:21] <nnicx44883> i didnt install those i share this account and pc with my brothers and other faimly so they proably did it but ill clear it all up
#783 [17:22] <crust> Hey my minecraft keeps crashing https://paste.ubuntu.com/p/ySp4MzdMn9/
#784 [17:23] <Capfan67> crust, That's often caused by incompatible software. Let's look:
#785 [17:23] <Capfan67> ??> crust tools/hjt
#786 [17:23] <Absol> crust: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#787 [17:23] <Absol> crust: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#788 [17:25] <nnicx44883> what do i do after i put in 94.23.155.247 %SystemRoot%\System32\drivers\etc\hosts in the file name and open it i just takes me into note pad and i see 2 things what do i do with them?
#789 [17:25] <Capfan67> nnicx44883, Your mission is to delete all lines with Mojang.com in them, then save your changes.
#790 [17:26] <nnicx44883> do i hit save or save as?
#791 [17:26] <Capfan67> nnicx44883, Save. You are editing the file and leaving it in place.
#792 [17:27] <Capfan67> nnicx44883, If you can't save, then you failed to run Notepad as Administrator and need to start over.
#793 [17:27] <nnicx44883> is there a pop up that is supposed to come up after i save? because i dont see one
#794 [17:28] <Capfan67> nnicx44883, Nope. File>Save. (if you see nothing, it worked). Then File>Exit.
#795 [17:29] <nnicx44883> so i went into the mc lancher and it let me log in now i change my password again right?
#796 [17:29] <Capfan67> nnicx44883, We would strongly recommend changing your password. Account thieves now have your password.
#797 [17:30] * thgilphonedrol [~yaaic@2605:8d80:6a0:b7a7:56e6:88b6:733c:ba13] has quit. (Ping timeout: 202 seconds)
#798 [17:30] <nnicx44883> okay ill do that yea i dont have control over what other people download on this computer since its not mine i just share it but thanks for all the help
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#801 [17:34] <crust> now when i load games it freezes
#802 [17:35] <Capfan67> crust, I'm waiting for the report. Are you having trouble running hjt and producing the report?
#803 [17:37] * HyP3r [Mibbit@p5B252E32.dip0.t-ipconnect.de] has joined #minecrafthelp
#804 [17:37] * Absol kicked HyP3r from #minecrafthelp (Reason: yP3r :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#805 [17:38] * HyP3r [webchat@p5B252E32.dip0.t-ipconnect.de] has joined #minecrafthelp
#806 [17:39] <HyP3r> Hello All :). I just wanted to know if someone knows a tool which can give me a list of coordinates of a specific block within a given region?
#807 [17:40] <Capfan67> HyP3r, We support technical issues for the vanilla 1.13.2 client. There isn't much/any mod or utility chat here.
#808 [17:41] <HyP3r> Ok sorry. Where should I ask my question then?
#809 [17:42] <Capfan67> HyP3r, You might try http://minecraftforum.net/forums/ or https://www.reddit.com/r/Minecraft/
#810 [17:42] <HyP3r> Ok, I'll create there a Thread. Thanks for you help.
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#816 [17:44] <darken85> hi, someone here ?
#817 [17:44] <Capfan67> darken85, Lots of someones.
#818 [17:45] <darken85> erfff can i expose my problem ?
#819 [17:45] <Capfan67> darken85, What can we help with?
#820 [17:45] * waterfruit [webchat@97-124-171-91.phnx.qwest.net] has quit. (Client Quit)
#821 [17:46] <darken85> Yeah, i have not played minecraft since years so for the password... I tried to send reset password mail but it seem that i didn't receive this
#822 [17:46] <crust> https://paste.ubuntu.com/p/pdQkpJ9Zf2/
#823 [17:47] <Capfan67> darken85, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#824 [17:47] <Capfan67> darken85, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#825 [17:48] <Capfan67> ??> darken85 account/send-email
#826 [17:48] <Absol> darken85: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#827 [17:48] <Absol> darken85: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#828 [17:48] <Capfan67> crust, Stand by...
#829 [17:48] <darken85> ok i'll try this thx
#830 [17:48] <Capfan67> crust, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#831 [17:48] <Capfan67> ??> crust av/adwcleaner
#832 [17:48] <Absol> crust: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#833 [17:48] <Absol> crust: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#834 [17:50] <crust> ight
#835 [17:50] * zander [webchat@23-121-154-57.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#836 [17:50] <zander> I cant log into my old minecraft password and i cant get into the email to reset anything
#837 [17:52] * crust [webchat@ool-457871c4.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#838 [17:52] <Capfan67> zander, So, when you request the password reset, it doesn't arrive?
#839 [17:52] <zander> well its an old email i cant get into it to reset anything
#840 [17:52] <zander> aol email lol
#841 [17:53] * Jordin [webchat@cpe-76-185-54-141.tx.res.rr.com] has joined #minecrafthelp
#842 [17:53] * Michael [webchat@pool-100-34-21-93.phlapa.fios.verizon.net] has joined #minecrafthelp
#843 [17:53] <Capfan67> zander, Ah, I see. If you don't have access to your email account, and don't know your password, then you will need to contact Mojang Support:
#844 [17:53] <Capfan67> ??> zander account/send-email
#845 [17:53] <Absol> zander: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#846 [17:53] <Absol> zander: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#847 [17:53] <Jordin> Well not that really
#848 [17:53] * Michael is now known as Guest37615
#849 [17:54] <Guest37615> i have an ancient minecraft account but only the username and password, i dont know the email
#850 [17:54] <Jordin> um i ressted my skin and name and now in says im not authenticaed
#851 [17:54] <Capfan67> Guest37615, use the /nick command and change your nickname to something other than Guest.
#852 [17:54] <Jordin> me?
#853 [17:54] <Capfan67> Jordin, messages are prefixed with the person they're directed to.
#854 [17:55] <Jordin> hello
#855 [17:55] <Capfan67> Jordin, So, you can't log into the launcher?
#856 [17:55] <Jordin> yes
#857 [17:55] <Capfan67> Jordin, what message do you get when you try?
#858 [17:56] <Jordin> um i ressted my skin and name and now in says im not authenticaed
#859 [17:56] <Jordin> when i try to join a serve
#860 [17:56] <Capfan67> Jordin, Ok, so you can login and play the game just fine, but you are having trouble with a specific server after changing your character name?
#861 [17:57] <Jordin> all servers
#862 [17:57] * zander [webchat@23-121-154-57.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#863 [17:57] <Jordin> lemme see if i can play singleplayer
#864 [17:57] <Jordin> hello?
#865 [17:58] <Jordin> d\\
#866 [17:58] <Capfan67> Jordin, ...you were going to test single player. Did you forget what you were doing?
#867 [17:58] <Jordin> no
#868 [17:58] <Jordin> i cant go on hypixle
#869 [17:58] <Jordin> or any servfer
#870 [17:58] <Jordin> but when i go to singleplayer perfect
#871 [17:59] <Capfan67> Jordin, Are you able to connect to this test server: mctest.ae97.net
#872 [17:59] * dudes9000 [webchat@128.92-221-81.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#873 [18:00] <Jordin> says failed to verrify username
#874 [18:01] <Capfan67> Jordin, Close your client. Run the Launcher. In the upper right corner, click your email and choose logout. Then log back in and test again.
#875 [18:01] <Jordin> ok
#876 [18:03] <Jordin> Thank you
#877 [18:03] <Jordin> Thank you
#878 [18:03] * Jordin [webchat@cpe-76-185-54-141.tx.res.rr.com] has left #minecrafthelp
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#880 [18:07] <Andy> hello I'm Andy and recently, I've been logged out of my Minecraft account on startup. At first, I thought my password was simply hacked or accidentally changed so I proceeded to what any normal person would do and ask Mojang for a password reset. After two days of waiting on the email, I began suspecting something wrong so I looked at the article s
#881 [18:07] <Andy> tating reasons on why i may not receive Mojang system emails. After double-checking that none fit my description, I didn't know what to do. I've sent an email to Mojang support about three days ago and I am still waiting on an answer. I was wondering if through this chat, I could find some solution...
#882 [18:08] <Capfan67> Andy, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#883 [18:08] <Capfan67> Andy, Is that the article that you reviewed?
#884 [18:09] <Andy> yes
#885 [18:09] * Kameron [webchat@173-17-48-169.client.mchsi.com] has joined #minecrafthelp
#886 [18:09] <Capfan67> Andy, Do you run your client on more than one computer? Logging in to a second computer will invalidate the authentication token from the first.
#887 [18:09] * Kameron [webchat@173-17-48-169.client.mchsi.com] has quit. (Client Quit)
#888 [18:10] <Andy> I only run it on my computer and I've tried logging in multiple times at different times in case I've ever given my info to someone else
#889 [18:11] <Capfan67> Andy, Well, not receiving system emails from Mojang is worrisome. I would wait to hear from Support, and see what information or advice they offer.
#890 [18:12] <Andy> I see, would you happen to have a vague idea of how much time it might take
#891 [18:12] <Andy> https://help.mojang.com/customer/portal/articles/359446
#892 [18:12] <Andy> this article says they're treating emails from Feb 21st
#893 [18:12] <Capfan67> Andy, Question: Why do you need the reset password email? Have you tried changing your password through the website?
#894 [18:13] <Capfan67> Andy, Specifically here: https://account.mojang.com/me/settings
#895 [18:14] <Andy> How do I do so? it brings me to a login screen where my only option is to either login or click the "forgot password" which will move me to a page that asks for my email to reset
#896 [18:15] <Capfan67> Andy, You didn't mention not having access to your account. Does your login not work?
#897 [18:15] <Andy> and I do not receive emails sadly
#898 [18:15] <Andy> Sorry it seems I might've omitted that information but no, my login does not work
#899 [18:16] <Capfan67> Andy, Ok, makes more sense then. ...the second part of my standard paste then:
#900 [18:16] <Capfan67> Andy, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#901 [18:16] <Capfan67> Andy, followed by ticket submission information, which you've done.
#902 [18:17] <Andy> I see so I'm guessing I simply have to wait it out
#903 [18:17] <Capfan67> Andy, So, it's possible that your account has been stolen (we can see if your name has been changed), but also possible your account is just locked.
#904 [18:17] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 198 seconds)
#905 [18:17] <Capfan67> what is your character name?
#906 [18:17] <Andy> C0ld_ExoDe
#907 [18:17] <Capfan67> Andy, The name is unchanged. This is a good sign.
#908 [18:18] <Capfan67> Andy, Out of curiosity, do you have an Optifine Cape, or did you attempt to use a name-change-sniping service?
#909 [18:18] <Andy> I don't know what any of those are so I'd say no to both questions
#910 [18:19] <Capfan67> Andy, Ok. Just seeing if you gave your credentials to some of the common places that results in this locked condition.
#911 [18:19] <Andy> thank you
#912 [18:19] <Capfan67> Andy, Based on what you've said so far, you will need to wait on Mojang to respond. They're running just under 4 weeks out right now.
#913 [18:19] <Andy> Darn that's rough
#914 [18:19] * kiba1144 [webchat@cpe-98-145-136-237.natnow.res.rr.com] has joined #minecrafthelp
#915 [18:20] <Capfan67> Andy, Agreed. I hope the catch up soon. Christmas then the Flu season apparently hit them hard.
#916 [18:20] * kiba1144 [webchat@cpe-98-145-136-237.natnow.res.rr.com] has quit. (Client Quit)
#917 [18:21] <Andy> Haha well I guess that's that. Thank you for your help +Capfan67
#918 [18:21] <Capfan67> Andy, Best of luck with the recovery.
#919 [18:22] <Capfan67> *afk*
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#923 [18:46] * ChickNswell [webchat@galton0408w-grc-05-70-26-130-47.dsl.bell.ca] has joined #minecrafthelp
#924 [18:47] <ChickNswell> When i open my minecraft launcher it opens but it isnt visible on my screen
#925 [18:50] * PineQuest [webchat@64.121.104.162] has joined #minecrafthelp
#926 [18:50] <ChickNswell> but when i alt tab i can see it open in my window
#927 [18:54] <PineQuest> Hello, recently purchased and downloaded Minecraft. I successfully played it once, but since then, to no avail. Minecraft will boot up and the menu will be accessible, but when I go to load a world on single player, it will freeze at "Joining World...". It promptly crashes and the client gives me the "GAME CRASH" message. Just need some help troubl
#928 [18:54] <PineQuest> eshooting.
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#930 [18:58] * PineQuest [webchat@64.121.104.162] has joined #minecrafthelp
#931 [18:59] <PineQuest> Hello, recently purchased and downloaded Minecraft. I successfully played it once, but since then, to no avail. Minecraft will boot up and the menu will be accessible, but when I go to load a world on single player, it will freeze at "Joining World...". It promptly crashes and the client gives me the "GAME CRASH" message. Just need some help troubl
#932 [18:59] <PineQuest> eshooting.
#933 [19:08] * ChickNswell [webchat@galton0408w-grc-05-70-26-130-47.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
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#935 [19:15] * Espercorn kicked Webchat770 from #minecrafthelp (Reason: ebchat770 :User is banned from this channel)
#936 [19:20] * Eye [webchat@cpe-121-219-255-85.bpwi-r-031.win.vic.bigpond.net.au] has joined #minecrafthelp
#937 [19:21] <Eye> Hi so I'm trying to migrate an account purchased in 2010, I think that it may have been stolen since then as it wasn't registered to my email address. Is the only option the support ticket with my transaction ID?
#938 [19:23] * thgilfodrol [~thgilfodr@thgil.ganks.me] has joined #minecrafthelp
#939 [19:41] <Capfan67> Eye, Do you remember your character name?
#940 [19:44] * Chadwick18 [webchat@pa49-199-0-27.pa.vic.optusnet.com.au] has joined #minecrafthelp
#941 [19:47] <Chadwick18> Anything else I can do while I wait for help team to get back to me? My account was migrated without permission and in the middle of the night while I was asleep got sent a notification now cannot login or reset password
#942 [19:47] <Capfan67> Chadwick18, Sadly no. You'll need to wait for Mojang to respond to your support ticket.
#943 [19:48] <Chadwick18> It said they were answering messages received on the 20th of Feb when I lodged, is it really going to take them a month to get to me?
#944 [19:49] <Capfan67> Chadwick18, A few things have put them way behind, including the Holidays, Flu season, and the huge data breach the first of the year (not from Mojang) which resulted in people who don't use unique passwords losing control of their accounts.
#945 [19:53] <Chadwick18> Thank you thats helpful info to know
#946 [20:00] * Jawrs [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#947 [20:01] <Jawrs> ?
#948 [20:02] <Capfan67> Jawrs, Hi.
#949 [20:02] <Jawrs> I cant login to my mojang account, tried to reset my password and its now saying my email is invalid, please help
#950 [20:03] <Capfan67> Jawrs, Are you able to log into Mojang.com?
#951 [20:04] <Jawrs> no thats the one saying that my emails invalid
#952 [20:04] <Capfan67> Jawrs, What happens when you try to reset your password? Do you get the reset email?
#953 [20:04] <Jawrs> dont receive an email
#954 [20:04] <Jawrs> tried it a few times
#955 [20:05] <Capfan67> Jawrs, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#956 [20:05] <Capfan67> Jawrs, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#957 [20:05] <Capfan67> ??> Jawrs account/send-email
#958 [20:05] <Absol> Jawrs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#959 [20:05] <Absol> Jawrs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#960 [20:05] * Seth [webchat@adsl-74-235-22-131.clt.bellsouth.net] has joined #minecrafthelp
#961 [20:05] <Seth> help
#962 [20:05] <Capfan67> Seth, What do you need help with?
#963 [20:06] <Jawrs> yeah i sent a email thing in, but with no transaction id, i made the account roughly 8 years ago, that email is long gone
#964 [20:06] <Seth> im trying to connect to a lan server a friend of mine set up using her ip. The server loads fine for her but when I try to connect I get this error io.netty.channel.abstractchannel$annotatedconnectexception
#965 [20:06] <Capfan67> Jawrs, In that case, you're on track. Gather as much info about your purchase as you can, and work with Mojang when they respond.
#966 [20:06] <Jawrs> ok thanks
#967 [20:06] <Seth> we have both tried disabling firewalls as most say its a common issue for this but that did not work either
#968 [20:07] <Capfan67> Seth, that location is followed by the important part. Does it say "Connection Timeout" or "Connection Refused"?
#969 [20:07] * Eye [webchat@cpe-121-219-255-85.bpwi-r-031.win.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#970 [20:07] <Seth> yes sorry, "Connection Timed out: no further information"
#971 [20:07] * Chadwick18 [webchat@pa49-199-0-27.pa.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#972 [20:08] <Capfan67> Seth, Timeout indicates that you didn't make a network connection to the target computer. Are you both in the same location, or are you connecting over the Internet?
#973 [20:08] <Seth> over the internet
#974 [20:09] <Capfan67> Seth, Would you like me to check the address to see if the server is online, or would you like me to link you to the tool to test?
#975 [20:10] <Seth> link me to the tool
#976 [20:10] <Capfan67> Seth, What status do you see when you put the address in Dinnerbone's tool: https://dinnerbone.com/minecraft/tools/status/
#977 [20:12] * Mike8 [webchat@c-73-58-51-3.hsd1.al.comcast.net] has joined #minecrafthelp
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#979 [20:13] <Seth> Unfortunately, we were unable to contact this server. Please check the address is correct and that it is reachable from the internet.
#980 [20:13] <Seth> says it could not check the status
#981 [20:14] <Capfan67> Seth, Ok, so the issue is on the server end, not yours. Your friend has not properly setup their server and/or port forwarding.
#982 [20:14] <Capfan67> Seth, Here is a reference to help them through the process:
#983 [20:14] <Capfan67> ??> Seth wiki/server-setup
#984 [20:14] <Absol> Seth: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#985 [20:14] <Seth> So if she forwards the correct ports on her end then the issue should subside?
#986 [20:15] <Capfan67> Seth, Port forwarding is a possible issue. Firewall in the server and/or router is also a possible issue. Double Nat is a possible issue. Networking issues are a process of elimination.
#987 [20:15] <Capfan67> Seth, Port forwarding is a possible issue. Firewall in the server and/or router is also a possible issue. Double Nat is a possible issue. Networking issues are a process of elimination.
#988 [20:48] * Jawrs [webchat@dynamic-cpe-pool.orcon.net.nz] has left #minecrafthelp
#989 [21:22] * Neopasaurus [webchat@ool-44c3436c.dyn.optonline.net] has joined #minecrafthelp
#990 [21:23] <Neopasaurus> I am having trouble migrating accounts and I am unsure of what the problem is. I believe I have all my information correct but it continues to tell me that I do not.
#991 [21:24] <Capfan67> Neopasaurus, What's required is your login credentials and original email address used to purchase the game. You certainly know if your credientials are correct, so if it's not working then the email would be the likely suspect.
#992 [21:25] <Neopasaurus> Yeah I have tried all of my likely emails though, and still none of them worked. I have one which has emails from Mojang, but for some reason that email is still not correct.
#993 [21:26] <Capfan67> Sadly, that puts you in a position to request Mojang's assistance in the Migration.
#994 [21:26] <Capfan67> ??> Neopasaurus account/send-email
#995 [21:26] <Absol> Neopasaurus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#996 [21:26] <Absol> Neopasaurus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#997 [21:27] <Neopasaurus> Yeah I just filled that out but I wanted to see if there was any other fix I was missing.
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#1000 [21:43] * brandon_Hutchins [webchat@host-92-11-137-8.as43234.net] has joined #minecrafthelp
#1001 [21:44] <brandon_Hutchins> I need to change my email address as I cannot access my email any more
#1002 [21:44] <Capfan67> brandon_Hutchins, Do you have a Mojang account (login with email) or a Legacy account (login with username)?
#1003 [21:45] <brandon_Hutchins> im not sure what the email is as it was a very old email address but my name is Volvivaire247 I have my password as well if you need it
#1004 [21:46] <brandon_Hutchins> i have sent my proof of identity in a previous attempt to change my email but i had no reply
#1005 [21:47] <Capfan67> brandon_Hutchins, This is a public channel. We are not Mojang. Don't give anyone here that info
#1006 [21:47] <brandon_Hutchins> ohhh
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#1008 [21:52] * Bandit [webchat@47-35-106-239.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#1009 [21:53] <Bandit> hi, i have a microsoft edition purchase, but i do not use windows anymore, is there a way to switch over to use with linux?
#1010 [22:08] * paige [webchat@47.198.82.98] has joined #minecrafthelp
#1011 [22:10] <paige> My friend got the new update for minecraft i didnt so i cant play on her world so it just says "outdated client". How do i get the new update and fix this.
#1012 [22:14] <Capfan67> paige, The update is just rolling out. The exact time will vary from platform to platform and region to region.
#1013 [22:14] <Capfan67> Bandit, Bandit When you say "Microsoft Edition", do you mean Bedrock for Windows 10, or Java Edition?
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#1015 [22:16] <Bandit> sorry
#1016 [22:17] <Bandit> it was purchased from the microsoft store
#1017 [22:18] <Capfan67> ??> Bandit account/refund
#1018 [22:18] <Absol> Bandit: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1019 [22:19] <Capfan67> Bandit, Windows 10 Edition isn't addressed on that page. You may need to contact Windows Store Support to discuss your purchase.
#1020 [22:19] <Bandit> yea, they told me all digital purchases are final
#1021 [22:20] <Capfan67> Bandit, That's what I would expect. We are volunteer technical support for Java Edition, so all we can do is direct people with account issues to the help pages.
#1022 [22:20] <Bandit> 10-4!
#1023 [22:21] <Bandit> i did send an email in with the above issue, ill wait for a response then!
#1024 [22:21] <Capfan67> Bandit, Best of luck with it.
#1025 [22:21] <Bandit> Capfan67 thank you much!
#1026 [22:28] * ryan8 [webchat@47.185.181.73] has joined #minecrafthelp
#1027 [22:29] <ryan8> i cant login to my account can someone help, ive tried resetting my password and it never comes in what do i do
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#1030 [22:58] * jminecraft [webchat@c-73-204-71-124.hsd1.fl.comcast.net] has joined #minecrafthelp
#1031 [22:59] <jminecraft> what do i do when I cant log into my server I made on hamachi. this pops up: io.netty.channel.abstractchannel$annotatedconnectexception
#1032 [22:59] <Capfan67> jminecraft, We don't support 3rd party tools, such as Hamachi.
#1033 [23:00] <jminecraft> flaw
#1034 [23:01] <Capfan67> jminecraft, You might try https://www.reddit.com/r/Minecraft/ or http://minecraftforum.net/forums/
#1035 [23:18] * waterfruit [webchat@97-124-171-91.phnx.qwest.net] has joined #minecrafthelp
#1036 [23:19] <waterfruit> Hi, I was on earlier and was wondering if any one can help me with my mac and going on any version above 1.12.1
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#1038 [23:34] * Allie_Wallie [webchat@la.aaa.aa] has joined #minecrafthelp
#1039 [23:34] <Allie_Wallie> Hi!
#1040 [23:34] <Allie_Wallie> I have a small problem..
#1041 [23:35] <Capfan67> Hi Allie_Wallie
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#1043 [23:46] * Decaffeinated [webchat@145.255.164.190] has joined #minecrafthelp
#1044 [23:48] <Decaffeinated> I can't recover my email how do I change it now? Or will he stay that way?
#1045 [23:49] <Decaffeinated> (I use a translator because I don't understand English well)
#1046 [23:54] * Allie_Wallie [webchat@la.aaa.aa] has joined #minecrafthelp
#1047 [23:54] <Allie_Wallie> My launcher continues saying "Cannot connect to server", any advice?
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#1049 [23:58] <Capfan67> Decaffeinated, Account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#1050 [23:58] <Capfan67> Decaffeinated, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-