#1 [00:03] * Loceraptor [webchat@180-150-89-126.b49659.per.nbn.aussiebb.net] has joined #minecrafthelp
#2 [00:04] <Loceraptor> Hello, I have just been disconnected from an online server and am unable to rejoin with the error io.netty.abstractchannel$annotatedconnectexception, I have concluded the issue is not firewall related and am unsure what the cause may be
#3 [00:21] * Rebornxz [webchat@cpe-24-33-238-209.insight.res.rr.com] has joined #minecrafthelp
#4 [00:21] <Rebornxz> Hello
#5 [00:22] * tumbleweed [~bildramer@p2003004CEA05B200C103DF6116309AD4.dip0.t-ipconnect.de] has joined #minecrafthelp
#6 [00:22] <Rebornxz> I forgot my email to my old minecraft account. I can login to the mincraft client with my Username and Password. I can't login to the minecraft/mojang site because I need my old email address.
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#12 [01:23] * PerpetualUndead [webchat@97-113-202-227.tukw.qwest.net] has joined #minecrafthelp
#13 [01:24] <PerpetualUndead> My account is attached to an old email i don't have access to, and i'm having some trouble with my security questions, what should i do?
#14 [01:24] * Dragonlord1012 [webchat@97-83-3-218.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#15 [01:24] <Dragonlord1012> I keep getting errors trying to run minecraft
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#21 [02:22] * GULewis [webchat@bzq-109-65-75-117.red.bezeqint.net] has joined #minecrafthelp
#22 [02:26] <GULewis> Hello, I have a problem with the confirmation of identity. There is no access to the email, since I forgot my password. I ask for help.
#23 [02:26] <GULewis> Hello, I have a problem with the confirmation of identity. There is no access to the email, since I forgot my password. I ask for help.
#24 [02:33] * sammy [webchat@d173-180-10-62.bchsia.telus.net] has joined #minecrafthelp
#25 [02:34] <sammy> how do i fix the problem i am having?
#26 [02:34] <sammy> the problem is that no matter what i do i can not see anyones skin incuding my own.\
#27 [02:40] <Anna> ??> sammy scold/pm
#28 [02:41] <Absol> sammy: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#29 [02:41] <sammy> its just i am not getting any support
#30 [02:42] <Anna> people are busy or asleep, be patient
#31 [02:42] <Anna> I'm going to sleep
#32 [02:42] <Anna> someone else is probably around
#33 [02:42] <sammy> ok i shall wait
#34 [02:43] <Anna> however I suggest checking your firewalls or antivirus stuff, it's probably blocking mojang's skin servers
#35 [02:43] <sammy> will do
#36 [02:49] <sammy> it has not worked if anyone is lerking an is wondering
#37 [02:53] <sammy> would anyone happen to know a solution to a problem were no matter how much you reinstal minecraft or change your skin you cant see any skins at all (unless you download someone elses skins floder witch only contains skins of thoes they have seen thus not helping)
#38 [03:02] <sammy> hello?
#39 [03:06] * Watto [webchat@cpe-110-150-119-199.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#40 [03:06] * Dammokloud [webchat@85.64.22.197.dynamic.barak-online.net] has joined #minecrafthelp
#41 [03:06] <Dammokloud> hello
#42 [03:06] <sammy> hi
#43 [03:06] <Dammokloud> i need help
#44 [03:06] <sammy> are here to help
#45 [03:06] <sammy> oh
#46 [03:07] <sammy> same
#47 [03:07] <Dammokloud> really
#48 [03:07] <Watto> What do u need help with?
#49 [03:07] <sammy> i cant see skins
#50 [03:07] <Watto> Cause i am waiting also
#51 [03:07] <Dammokloud> i cant start the game
#52 [03:07] <Watto> Check youtube?
#53 [03:07] <sammy> no help
#54 [03:08] <Watto> Also what do u mean by cant see skins
#55 [03:08] <Dammokloud> i used to have the game before but i deleted it and now ive donloaded everything again
#56 [03:08] <Watto> Like in the game, or after you've applied it through the mojang website?
#57 [03:09] <Dammokloud> and it wont shoot the game automatically crashes
#58 [03:09] <Dammokloud> like from the launcher itself
#59 [03:09] <Watto> Dammokloud have you allowed ur computer to run it?
#60 [03:09] <Dammokloud> i guess i did
#61 [03:09] <sammy> dang im out this is lacking
#62 [03:09] <Dammokloud> im not sure
#63 [03:10] <Watto> I thought this chat
#64 [03:10] <Watto> would have someone from mojang?
#65 [03:11] <Dammokloud> yea
#66 [03:11] <Dammokloud> how do i allow it to run on my compter just in case
#67 [03:12] <Watto> Do u have hp or mac, Don't want to sound like scammer, but check through your settings under applications
#68 [03:12] <Dammokloud> i have mac
#69 [03:12] <Watto> Hmmm tbh don't know
#70 [03:13] <Watto> Do u have the Java edition or Windows 10 Minecraft
#71 [03:13] <Dammokloud> i used to have java so i guess it is java
#72 [03:14] <Dammokloud> i rememeber that when i used to start the game it opened thru java now it just dont open at all
#73 [03:14] * Loceraptor [webchat@180-150-89-126.b49659.per.nbn.aussiebb.net] has quit. (Quit: webchat.esper.net)
#74 [03:16] <Watto> If u check finder, then go into applications, can you see Minecraft there?
#75 [03:16] <Dammokloud> yes
#76 [03:17] <Watto> Have you tried opening it from there?
#77 [03:17] <Watto> Cause if not I have no clue, sorry *__*
#78 [03:18] * Watto [webchat@cpe-110-150-119-199.nb08.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#79 [03:18] <Dammokloud> look i open minecraft and it opens the launcher, i press start and it just automatically closes the launcher and reopens it with the message 'an unexpected issue accured, were sorry'
#80 [03:19] <Dammokloud> yea i open from the apps
#81 [03:45] * MrMinzy [webchat@a95-93-204-41.cpe.netcabo.pt] has joined #minecrafthelp
#82 [03:46] <MrMinzy> Hello, I tried to log in to my account and I can't. Tried to get password back but didn't get the email. Noticed I recieved an email about my acount migrating to mojang, and I didn't request it. I think my account was stolen...
#83 [04:03] * Jay [webchat@cpe-101-179-214-10.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
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#85 [04:04] * jay [webchat@1.144.104.153] has joined #minecrafthelp
#86 [04:05] <jay> basically i cant log into my account because i forgot email and password and its an old minecraft account, i only know the username and i also cannot find the ID when i bought the account because i bought it 6 or so years ago and paypal only lets me go back to 2016
#87 [04:09] * Charlieripa [webchat@83-233-139-100.cust.bredband2.com] has joined #minecrafthelp
#88 [04:09] <Charlieripa> Hi
#89 [04:09] <Charlieripa> I need help
#90 [04:09] <urielsalis> hi Charlieripa
#91 [04:09] * jay [webchat@1.144.104.153] has quit. (Quit: webchat.esper.net)
#92 [04:09] <urielsalis> Charlieripa: with?
#93 [04:09] <Charlieripa> Cape
#94 [04:09] <urielsalis> what do you mean?
#95 [04:10] <Charlieripa> I redeemed my cape but it doesnt show up..
#96 [04:10] <urielsalis> Charlieripa: what cape you redeemed? and where?
#97 [04:10] <Charlieripa> 2016 cape
#98 [04:10] <Charlieripa> Minecraft.net
#99 [04:10] <urielsalis> I dont think redeeming a 2016 cape is still possible
#100 [04:10] <Charlieripa> It is
#101 [04:11] <Charlieripa> It redeemed but it doesnt show up
#102 [04:11] <Charlieripa> I've contacted Mojang support
#103 [04:12] <urielsalis> Charlieripa: In the game, go to setting, and skin customization and make sure cape is turned on
#104 [04:12] <urielsalis> else, you need to wait for Mojang to answer
#105 [04:12] <Charlieripa> Yeah i have cape turned on
#106 [04:12] <Charlieripa> And it doesnt even show up on my profile page on minecraft.net
#107 [04:14] * Charlieripa [webchat@83-233-139-100.cust.bredband2.com] has quit. (Client Quit)
#108 [04:28] * Dreg [webchat@78-63-211-22.static.zebra.lt] has joined #minecrafthelp
#109 [04:30] <Dreg> i need help Minecraft luncher says that Could not connect to server
#110 [05:10] * RussianSWE [webchat@5x18x196x212.static-business.iz.ertelecom.ru] has joined #minecrafthelp
#111 [05:12] <RussianSWE> I changed username from RussianMaster to RussianSWE. Can I change username without waiting for 30 days? Please
#112 [05:14] * RussianSWE [webchat@5x18x196x212.static-business.iz.ertelecom.ru] has quit. (Client Quit)
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#115 [05:46] * Dani [webchat@dsl-197-245-16-124.voxdsl.co.za] has joined #minecrafthelp
#116 [05:48] <Dani> Good day all,
#117 [05:48] <urielsalis> hi Dani
#118 [05:51] <Dani> My bf got me a copy of Minecraft for xmas for Xbox One a hard copy, when i try to update to update aquatic it wants me to buy a digital copy of Minecraft
#119 [05:51] <Dani> I had the update aquatic on my xbox 360 no issues but having issues with the xbox 1
#120 [06:16] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#124 [08:04] * faptik228 [webchat@93-79-239-172.khe.volia.net] has joined #minecrafthelp
#125 [08:11] <faptik228> I cannot change mail on minecraft account. help me pls
#126 [08:11] <Greymagic27> faptik228, Hey. Does it produce any message when you try to change your email?
#127 [08:14] <faptik228> Mistake! Request rejected. For assistance with changing your email address, visit our Support Center. When contacting support, make sure that you received the purchase transaction identifier. I do not write
#128 [08:15] <Greymagic27> faptik228, Have you already send an email to mojang?
#129 [08:15] <faptik228> in terms of,
#130 [08:15] <faptik228> in terms of?
#131 [08:16] <Greymagic27> faptik228, About you not being able to change your email, if you've not you can contact them following these steps:
#132 [08:16] <Greymagic27> ??> faptik228 account/send-email
#133 [08:16] <Absol> faptik228: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#134 [08:16] <Absol> faptik228: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#135 [08:23] * thgilphonedrol [~yaaic@24.114.48.10] has joined #minecrafthelp
#136 [08:26] <faptik228> I wrote in support
#137 [08:27] <Greymagic27> faptik228, Great! You'll need to wait for a reply now. Due to backlog the response time is up to 1 month right now: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#138 [08:28] <faptik228> Why so long?
#139 [08:29] <Greymagic27> faptik228, It's due to backlog, understaffing and unexpected sickness
#140 [08:29] <urielsalis> Yay for swedish flu season
#141 [08:29] <Greymagic27> Haha
#142 [08:30] <urielsalis> and understaffing was caused by the unexpected sickness
#143 [08:30] <faptik228> ты говоришь по-русски?
#144 [08:31] <faptik228> you speak Russian?
#145 [08:31] <Greymagic27> faptik228, No. This is English only support
#146 [08:32] * Liam1 [webchat@052058107111.ppp-oct.au-hikari.ne.jp] has joined #minecrafthelp
#147 [08:32] <faptik228> I will wait 1 month xD
#148 [08:32] <Liam1> um
#149 [08:32] <Greymagic27> Liam1, Hey. How can we help?
#150 [08:32] <Liam1> im trying to buy minecraft
#151 [08:32] <Liam1> with visa card
#152 [08:33] <Liam1> but cant get passed the postal/zip code part even though im pretty sure its right
#153 [08:33] <Capfan67> Also impacted by the huge credentials leak in January (Not from Mojang).
#154 [08:38] * Liam1 [webchat@052058107111.ppp-oct.au-hikari.ne.jp] has quit. (Quit: webchat.esper.net)
#155 [08:40] * faptik228 [webchat@93-79-239-172.khe.volia.net] has quit. (Quit: webchat.esper.net)
#156 [09:09] * WaffleCobra [webchat@85.255.237.22] has joined #minecrafthelp
#157 [09:10] <WaffleCobra> Hey
#158 [09:10] <Odysseius> WaffleCobra, Hello
#159 [09:10] <WaffleCobra> Kinda need a little help logging onto my launcher
#160 [09:10] <Odysseius> WaffleCobra, What's the problem?
#161 [09:10] <WaffleCobra> keeps saying it cannot connect to server and the same thing is happening on Minecraft.net
#162 [09:11] <Odysseius> WaffleCobra, Disable any VPNs or similar programs.
#163 [09:11] <WaffleCobra> i havent got any of those
#164 [09:11] <Odysseius> WaffleCobra, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#165 [09:11] <Odysseius> ??> WaffleCobra tools/hjt
#166 [09:11] <Absol> WaffleCobra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#167 [09:11] <Absol> WaffleCobra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#168 [09:13] <WaffleCobra> done
#169 [09:13] <Odysseius> WaffleCobra, Please give us the link to it.
#170 [09:14] <WaffleCobra> https://paste.ubuntu.com/
#171 [09:14] <Odysseius> WaffleCobra, That link isn't correct. Make sure you enter a name in "Poster" before bressing the Paste button
#172 [09:15] <WaffleCobra> ah my bad
#173 [09:15] <WaffleCobra> https://paste.ubuntu.com/p/654JG662hR/
#174 [09:16] <Odysseius> Right
#175 [09:16] <Odysseius> WaffleCobra, Does McLeaks ring a bell? Or McAuthenticator?
#176 [09:16] <WaffleCobra> no?
#177 [09:17] <WaffleCobra> i just googled it, it provides free minecraft account, but i've already got a mojang account...
#178 [09:18] <Odysseius> WaffleCobra, MCLeaks (or programs similar to it) are tools to illegally run the game without paying. Somehow, it is installed on your system - probably installed by someone else using the machine. First, remove the program if you still have it installed (most likely not). Next, follow the instructions Absol will give you.
#179 [09:18] <Odysseius> ??> WaffleCobra win/hosts/edit
#180 [09:18] <Absol> WaffleCobra: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#181 [09:18] <Absol> WaffleCobra: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#182 [09:18] <Odysseius> WaffleCobra, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue.
#183 [09:20] <WaffleCobra> ah thank you
#184 [09:21] <Odysseius> WaffleCobra, And let the person who installed it know that using such tools can get accounts permanently suspended.
#185 [09:21] <Capfan67> WaffleCobra, Also, by allowing MCLeaks to modify your hosts, you've given your password to account thieves. Be sure to change your password.
#186 [09:21] <WaffleCobra> okay thank you
#187 [09:21] <WaffleCobra> i will do ASAP
#188 [09:29] * yoink [webchat@88.84.187.113] has joined #minecrafthelp
#189 [09:30] <yoink> How do i change email for my minecraft account
#190 [09:30] <Odysseius> yoink, Here: https://account.mojang.com/changeemail/request
#191 [09:31] <yoink> But i dont remember or have access to my old email that i registered with
#192 [09:31] <Odysseius> yoink, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#193 [09:31] <Odysseius> ??> yoink account/trans-id
#194 [09:31] <Odysseius> ??> yoink account/trans-i
#195 [09:31] <Absol> yoink: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#196 [09:31] <Odysseius> ??> yoink account/send-email
#197 [09:31] <Absol> yoink: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#198 [09:31] <Absol> yoink: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#199 [09:31] <yoink> But how can i find my transaction id when i dont have access to my email
#200 [09:32] <yoink> And it was paid for years ago
#201 [09:32] <Odysseius> yoink, There are alternative ways of finding the transaction ID out, all listed in the article Absol listed.
#202 [09:39] * thgilphonedrol [~yaaic@24.114.48.10] has quit. (Read error: Connection reset by peer)
#203 [09:44] * thgilphonedrol [~yaaic@2605:8d80:6a0:9378:a2bd:b945:9ae8:a5ed] has joined #minecrafthelp
#204 [09:50] * YessiDzess [webchat@cpc77851-stav20-2-0-cust3.17-3.cable.virginm.net] has joined #minecrafthelp
#205 [09:52] <YessiDzess> Hello
#206 [09:52] <Odysseius> YessiDzess, Hello
#207 [09:53] <YessiDzess> I have an issue with error it's keep kicking me out of the single game
#208 [09:53] <Odysseius> YessiDzess, What error?
#209 [09:53] * Naighiri [webchat@host77-65-dynamic.3-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#210 [09:54] <YessiDzess> it is loading but then the game is crashing straight away and shutting down
#211 [09:54] <Odysseius> ??> YessiDzess av/adwcleaner
#212 [09:54] <Absol> YessiDzess: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#213 [09:54] <Absol> YessiDzess: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#214 [09:55] <Naighiri> Hi, i bought minecraft today and i cannot play premium
#215 [09:55] <Odysseius> Naighiri, What does it say when you try?
#216 [09:55] <Naighiri> play demo
#217 [09:55] <Odysseius> ??> Naighiri launcher/relog
#218 [09:55] <Absol> Naighiri: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#219 [09:56] * YessiDzess [webchat@cpc77851-stav20-2-0-cust3.17-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#220 [09:56] <Naighiri> hahahha sorry i didm't think about that
#221 [09:56] <Naighiri> now it works thank you
#222 [09:56] <Odysseius> Naighiri, No problem :)
#223 [09:57] * Naighiri [webchat@host77-65-dynamic.3-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#224 [10:06] * YessiDzess [webchat@cpc77851-stav20-2-0-cust3.17-3.cable.virginm.net] has joined #minecrafthelp
#225 [10:08] <YessiDzess> I was asked to come back for more information after downloading and running the adwcleaner
#226 [10:08] <Odysseius> YessiDzess, Yes, does the game work now?
#227 [10:08] <YessiDzess> I will try running it now and see
#228 [10:09] * Stuart12 [webchat@5ec26150.skybroadband.com] has joined #minecrafthelp
#229 [10:10] <Stuart12> Jacinon
#230 [10:10] <Stuart12> 7
#231 [10:10] <Odysseius> Stuart12, Hello
#232 [10:11] <Stuart12> doos
#233 [10:11] <Stuart12> Stuart
#234 [10:12] * Stuart12 [webchat@5ec26150.skybroadband.com] has quit. (Client Quit)
#235 [10:27] * YessiDzess [webchat@cpc77851-stav20-2-0-cust3.17-3.cable.virginm.net] has joined #minecrafthelp
#236 [10:28] <YessiDzess> It's running okay but the chunks slowly loading, when I hit the tree the leaves disappear and when going into my inventory it's all white
#237 [10:34] <Odysseius> ??> YessiDzess win/dxdiag
#238 [10:34] <Absol> YessiDzess: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#239 [10:41] <YessiDzess> Just done the pixel format inforation
#240 [10:45] * Goat [webchat@73.91.225.119] has joined #minecrafthelp
#241 [10:47] <YessiDzess> Absol after following the instructions the chunks still do the same thing disappear
#242 [10:47] <Odysseius> YessiDzess, Please send us the link to it.
#243 [10:48] <YessiDzess> https://paste.ubuntu.com/p/k4c2QGmzw9/
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#249 [11:00] <YessiDzess> @Absol Odyssius after the pixel format done and link given to you anything else I need to do?
#250 [11:00] <Odysseius> YessiDzess, I'm sorry, but your system does not support Windows 10 fully, which is causing the graphical issues, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#251 [11:04] <YessiDzess> Odysseius it doesn't let me to go back to an earlier build
#252 [11:05] <Odysseius> YessiDzess, That laptop is 8 years old, it is probably too old to ru nproperly anymore.
#253 [11:07] <YessiDzess> Odysseius so the best thing is to buy new laptop to play minecraft?
#254 [11:07] <Odysseius> YessiDzess, Most likely yes. You could also try to manually downgrade to Windows 7.
#255 [11:08] <YessiDzess> Odysseius how to downgrade to windows 7 manually?
#256 [11:08] <Odysseius> YessiDzess, That is beyond our area of expertise, sorry.
#257 [11:08] <YessiDzess> Odysseius okay thank you
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#261 [11:33] <Keegan> Hello, I seem to have run into an issue with my account after migrating it. I own minecraft on the PC but after migrating my account, I can't play the game.
#262 [11:33] <Odysseius> ??> Keegan launcher/relog
#263 [11:33] <Absol> Keegan: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#264 [11:34] <Keegan> Odysseius How do you relog?
#265 [11:34] <Keegan> Absol same thing.
#266 [11:34] <Odysseius> Keegan, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#267 [11:35] * thgilphonedrol [~yaaic@resair109.resair.yorku.ca] has joined #minecrafthelp
#268 [11:37] <Keegan> I know I own the game because I played with a college club on a server a few months ago, and that was on PC. I also have an email record showing that I bought the game and it came with a friend code cause it was a BOGO deal.
#269 [11:37] <Keegan> that email is from 2011
#270 [11:38] <Odysseius> Keegan, First of all, did you try an relog on the launcher like Absol suggested?
#271 [11:38] <Keegan> Yes, i logged out and back in.
#272 [11:38] <Keegan> and I can't log in with my username
#273 [11:38] <Odysseius> Keegan, And I assume it shows as Demo?
#274 [11:38] <Keegan> Yeah
#275 [11:38] <Odysseius> Keegan, Oh, and you are certain you did not migrate the account?
#276 [11:39] <Keegan> no, i DID migrate the account
#277 [11:39] <Odysseius> Keegan, In that case, make sure you are using the correct email address to log in.
#278 [11:39] <Keegan> I did and my email has never changed.
#279 [11:40] <Odysseius> Keegan, What is your Minecraft Username?
#280 [11:40] <Keegan> I thought im not supposed to say that
#281 [11:41] <Odysseius> Keegan, The Username is fine, anything other than that you should not say.
#282 [11:41] <Keegan> ok
#283 [11:41] <Keegan> Username is DrCrustyKillz
#284 [11:42] <Odysseius> Keegan, And you have not initiated a change to "Neevdo" I assume? Because that is the current name for that account.
#285 [11:42] <Keegan> uh
#286 [11:42] <Keegan> no
#287 [11:42] <Odysseius> Keegan, Contact Mojang - The gift code is your transaction ID.
#288 [11:42] <Odysseius> ??> Keegan account/send-email
#289 [11:42] <Absol> Keegan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#290 [11:42] <Absol> Keegan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#291 [11:42] <Odysseius> Keegan, It looks like someone got into your account.
#292 [11:42] <Keegan> hold the phone.
#293 [11:42] <Keegan> so the accounts been hacked?
#294 [11:43] <Keegan> Cause i never changed the username?
#295 [11:43] * SchereeeE [webchat@p578EB5AE.dip0.t-ipconnect.de] has joined #minecrafthelp
#296 [11:43] <Odysseius> Keegan, Someone guessed the password, or stole the password when you typed it in somewhere.
#297 [11:43] <Keegan> hmmm
#298 [11:43] <Keegan> How did you know it was under the Neevdo name?
#299 [11:43] <Odysseius> Keegan, https://namemc.com/search?q=DrCrustyKillz
#300 [11:43] * SchereeeE [webchat@p578EB5AE.dip0.t-ipconnect.de] has quit. (Client Quit)
#301 [11:44] <Odysseius> Keegan, You can look up any username change, it's a public API
#302 [11:44] <Keegan> ugh, no wonder...
#303 [11:45] <Keegan> I already sent an email to Mojang and now I have to wait another month before they get back to me
#304 [11:45] <Odysseius> Keegan, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#305 [11:45] <Odysseius> ehh sorry
#306 [11:45] <Odysseius> wanted to change that
#307 [11:45] <Odysseius> but it is accurate, there currently is some understaffing and unexpected sickness which causes the current delay.
#308 [11:46] <Keegan> I guess, but that's really frsutrating
#309 [11:46] <Keegan> I assume it's more under staffing then sickness but as a paying customer, that's rough.
#310 [11:47] <Keegan> Ok, back up
#311 [11:47] <Keegan> If my email still works, then how come I can't get the game wroking?
#312 [11:47] <Keegan> Why wouldn't I just log in as this Neevdo person?
#313 [11:48] <Odysseius> Keegan, Someone moved the account to a different email address, I'm not really sure how it happens exactly unfortunately.
#314 [11:49] <Keegan> And no one emailed me about it?
#315 [11:49] <Keegan> that's very cool mojang
#316 [11:51] <Keegan> Ok, so if I have this email with this friend code, how do I use to to verify my account to mojang?
#317 [11:51] <Keegan> Do i have to just wait for them to email me?
#318 [11:51] <Odysseius> Keegan, Wait for them to email you, they will ask for the transaction ID, just send it to them then.
#319 [11:52] <Odysseius> Keegan, Don't worry, it won't take another month then.
#320 [11:52] <Keegan> Like, the email itself, or a picture of it?
#321 [11:52] <Odysseius> Keegan, The code, should be in one of these formats: 123 456 7890, or A1B2C-D3E4F-G5H6I-J7K8L-M9N0P
#322 [11:53] <Keegan> I only have a friend code
#323 [11:53] <Keegan> They did not email me my code
#324 [11:53] <Keegan> because on the site, im pretty sure I could just download it.
#325 [11:54] <Odysseius> Keegan, In that case, wait for them to answer, they will probably specifically ask for what is needed.
#326 [11:55] <Keegan> I guess so.
#327 [11:56] <Keegan> well thanks a lot. I guess i have to wait until they contact me to actually fix the issue, but I appericate you helping me out.
#328 [11:56] <Odysseius> Keegan, No problem, and good luck.
#329 [11:56] <Keegan> Thanks again! You're the bomb,
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#331 [12:03] * Woosterz [webchat@S010600fc8ddf45e3.wp.shawcable.net] has joined #minecrafthelp
#332 [12:04] <Woosterz> When I try to start minecraft using the launcher, an error comes up. "Unable to start Java." What do I do?
#333 [12:04] <Odysseius> Woosterz, What is the exact error message?
#334 [12:04] <Woosterz> Error details: Couldn't posix_spawn: error 8
#335 [12:05] <Woosterz> Also, I accidentally deleted my version of Java. I'm running on a Mac.
#336 [12:05] <Woosterz> The version of Minecraft is the java edition
#337 [12:06] <Woosterz> Non modded
#338 [12:06] <Odysseius> Woosterz, Uninstall the laucher, then restart your Mac and reinstall it from here: https://www.minecraft.net/en-us/download/
#339 [12:07] <Odysseius> Woosterz, Make sure you get the native version.
#340 [12:07] <Woosterz> Allright, I'll try that.
#341 [12:07] <Woosterz> Ok
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#344 [12:12] <Woosterz> Back
#345 [12:12] <Woosterz> Odysseius could you send me the download link again?
#346 [12:12] <Odysseius> Woosterz, https://www.minecraft.net/en-us/download/
#347 [12:13] <Woosterz> I restarted my Mac.
#348 [12:13] <Woosterz> Thanks
#349 [12:14] <Woosterz> Unfortunately, it still crashes
#350 [12:14] <Woosterz> What is the "Java executable" setting and how to I change it to get Minecraft to work?
#351 [12:15] <Odysseius> Woosterz, Try installing Java from here: https://www.java.com/en/download/manual.jsp
#352 [12:16] <Woosterz> Ok
#353 [12:19] <Woosterz> I downloaded it, but when I start it, the launcher doesn't automatically access Java; I have to manually create the path
#354 [12:19] <Odysseius> Woosterz, On the launcher, in the Launch options, enable Advanced Settings, then go to your main instance and disable "Java executable". Then try to run the game.
#355 [12:19] <Woosterz> Ok.
#356 [12:19] * Kat1 [webchat@mobile-107-77-206-182.mobile.att.net] has joined #minecrafthelp
#357 [12:19] <Odysseius> Woosterz, Or enable it and point it to the correct path.
#358 [12:20] <Woosterz> Ok. I don't know where the correct path is though
#359 [12:20] <Kat1> My email for the Minecraft account was hacked but I am not able to change it
#360 [12:20] <Odysseius> Kat1, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#361 [12:20] <Odysseius> ??> Kat1 account/trans-id
#362 [12:20] <Absol> Kat1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#363 [12:20] <Odysseius> ??> Kat1 account/send-email
#364 [12:21] <Absol> Kat1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#365 [12:21] <Absol> Kat1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#366 [12:21] <Odysseius> Woosterz, Try disabling first and see if that works.
#367 [12:21] <Woosterz> It doesn't; I tried
#368 [12:21] <Kat1> I do not have the transaction id because it is in the email that is hacked
#369 [12:21] <Odysseius> Kat1, There are alternative ways of getting it, check the article Absol gave you.
#370 [12:22] <Woosterz> Should the file at the end of the path be a .exe?
#371 [12:22] <Woosterz> Which file should I link the launcher to?
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#380 [12:46] <Woosterz> uh hello?
#381 [12:47] <Woosterz> when manually assigning a filepath to the "java executable" property of the launcher, which file do I choose?
#382 [12:47] <Odysseius> Woosterz,
#383 [12:47] <Odysseius> You could use echo $(/usr/libexec/java_home) command in your terminal to know the path where Java being installed.
#384 [12:47] <Odysseius> *is installed
#385 [12:48] <Woosterz> Oh. Ok thanks
#386 [12:49] <Woosterz> Should hopefully work
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#388 [12:55] * Evan [webchat@ip70-191-105-35.tu.ok.cox.net] has joined #minecrafthelp
#389 [12:56] <Woosterz> Didn't work
#390 [12:57] <Woosterz> ...unfortunately
#391 [12:58] <Woosterz> This is what it returned: "-bash: /Library/Java/JavaVirtualMachines/jdk-12.jdk/Contents/Home: is a directory". Any idea on what to do with this information?
#392 [12:58] <Woosterz> Odysseius
#393 [12:58] <Odysseius> Woosterz, JDK12?
#394 [12:58] <Woosterz> Uh
#395 [12:59] <Woosterz> Should I run a different version?
#396 [12:59] <Evan> I need help running my minecraft. everytime I launch the game and try to load into a world the game freezes and I have to go to task manager where it says java(TM) binary platform is not responding so I have to end the task. Can someone please help.
#397 [12:59] <Odysseius> Woosterz, Do you have Java 12 installed?
#398 [12:59] * miggy [webchat@lfbn-1-12568-245.w90-90.abo.wanadoo.fr] has joined #minecrafthelp
#399 [12:59] <Woosterz> Yes
#400 [12:59] <miggy> Hey, can a deactivated account be reactivated?
#401 [12:59] <Odysseius> Woosterz, That might interfere... Unofortunately, I don't know anything about Mac in regards to Java.
#402 [13:00] <Odysseius> miggy, Yes, contact Mojang with your transaction ID.
#403 [13:00] <Woosterz> Ouch
#404 [13:00] <Odysseius> ??> Evan av/adwcleaner
#405 [13:00] <Absol> Evan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#406 [13:00] <Absol> Evan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#407 [13:00] <Odysseius> ??> miggy account/trans-id
#408 [13:00] <Absol> miggy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#409 [13:00] <Odysseius> ??> miggy account/send-email
#410 [13:00] <Absol> miggy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#411 [13:00] <Absol> miggy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#412 [13:00] <miggy> I've tried that, I just didn't know they're so late with the response
#413 [13:00] <miggy> okay thank you :D
#414 [13:00] <Woosterz> Maybe I should try running Minecraft with version 8...
#415 [13:01] <Woosterz> ...version 8 Java.
#416 [13:01] <miggy> Have a nice day ^^
#417 [13:01] <Odysseius> Woosterz, Yes, Minecraft doesn't officially support anyhting higher than that.
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#420 [13:02] <Woosterz> Although I don't really know how...
#421 [13:03] <Woosterz> I don't know how to find the actual Java 8 program which I installed on my computer...so I can put it as a filepath. Odysseius any ideas?
#422 [13:04] <Evan> it wont let me run the app on my pc
#423 [13:04] <Odysseius> Evan, What prevents it from running?
#424 [13:04] <Odysseius> Woosterz, From what I understand, it is just not how Java works on Mac, you need to set the JAVA_HOME environmental variable
#425 [13:04] <Evan> its telling me to find a version for my pc
#426 [13:05] * QUBE_JIMMER [webchat@79.105.120.200] has joined #minecrafthelp
#427 [13:05] <Woosterz> Ok. I'll see what I can do...
#428 [13:05] <Odysseius> Evan, The version I gave you is for windows. Make sure you downloaded the correct file.
#429 [13:06] <QUBE_JIMMER> Я не понимаю
#430 [13:06] <Odysseius> QUBE_JIMMER, We only offer help in English.
#431 [13:07] <Woosterz> Confirmed that I need to uninstall Java version 12
#432 [13:07] <QUBE_JIMMER> Ok
#433 [13:07] <Evan> i got it i will be right back
#434 [13:08] * Evan [webchat@ip70-191-105-35.tu.ok.cox.net] has quit. (Quit: webchat.esper.net)
#435 [13:11] <QUBE_JIMMER> I enter all the answers correctly to the secret questions and he writes incorrectly and I have a poppy lash on my body and I cannot recover what to do?
#436 [13:11] <Odysseius> QUBE_JIMMER, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#437 [13:11] <Odysseius> ??> QUBE_JIMMER account/trans-id
#438 [13:11] <Absol> QUBE_JIMMER: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#439 [13:11] <Odysseius> ??> QUBE_JIMMER account/send-email
#440 [13:11] <Absol> QUBE_JIMMER: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#441 [13:11] <Absol> QUBE_JIMMER: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#442 [13:13] * Evan [webchat@ip70-191-105-35.tu.ok.cox.net] has joined #minecrafthelp
#443 [13:14] <Evan> im back what do i do now
#444 [13:14] <Odysseius> Evan, Check if the game works now.
#445 [13:14] <Evan> alright
#446 [13:15] <Woosterz> Hm, I really don't know what to do here.
#447 [13:16] <Woosterz> Thanks for the help, though.
#448 [13:16] <QUBE_JIMMER> I sent off but did not wait for an answer.
#449 [13:17] <Odysseius> Woosterz, Maybe try asking on Stackoverflow, it quite a detailed problem.
#450 [13:17] <Odysseius> QUBE_JIMMER, Then wait please.
#451 [13:18] <Evan> yes that worked but one more thing for some reason im getting really low fps
#452 [13:18] <QUBE_JIMMER> I have been waiting for 2 months
#453 [13:18] <Woosterz> Yeah, that's true...
#454 [13:19] <QUBE_JIMMER> True
#455 [13:19] <Woosterz> Hey, I got the filepath to (somewhat) work. Now all it does is crash...
#456 [13:19] <Odysseius> QUBE_JIMMER, In that case, check all your email folders.
#457 [13:20] <Odysseius> Evan, Make sure the game runs on the correct graphics card.
#458 [13:20] <Evan> how do i do that
#459 [13:21] <Odysseius> Evan, If you got an Nvidia card, check your Nvidia Control Panel; if you got an AMD card, check your AMD settings.
#460 [13:21] <QUBE_JIMMER> Checked every day incoming and spam
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#462 [13:22] <Odysseius> QUBE_JIMMER, Contact your email provider, they may have blocked the email.
#463 [13:24] <QUBE_JIMMER> There is no how I could not have gmail
#464 [13:25] <Evan> its using the right graphics
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#466 [13:26] <Woosterz> Sigh, I give up. This issue is too hard to solve
#467 [13:27] <QUBE_JIMMER> I tried too
#468 [13:28] <Woosterz> I suppose
#469 [13:28] * chief [webchat@S010664777dab2cd3.ed.shawcable.net] has joined #minecrafthelp
#470 [13:28] <QUBE_JIMMER> and I'm Rosianin
#471 [13:29] <Odysseius> QUBE_JIMMER, In that case, your ISP or your gouvernment may have blocked the email.
#472 [13:31] <Evan> my minecraft is using the right graphics card is there anything else
#473 [13:31] <QUBE_JIMMER> yes no to me other letters come krame mojart
#474 [13:31] <Odysseius> QUBE_JIMMER, Contact them again, using a different email address this time.
#475 [13:34] <QUBE_JIMMER> also does not come to the mail
#476 [13:36] <QUBE_JIMMER> i can't answer secret questions
#477 [13:36] <Odysseius> QUBE_JIMMER, Contact Mojang, with a different email address than you used before,
#478 [13:38] <QUBE_JIMMER> Tried
#479 [13:38] <Odysseius> QUBE_JIMMER, Have you tried using a gmail or outlook address?
#480 [13:40] <chief> Paid for 6 months of a Realm and I'm getting a message "Purchase succeeded but we couldn't create your realm right now."
#481 [13:40] <QUBE_JIMMER> gmail
#482 [13:41] <Odysseius> chief, Try tomorrow, the purchase is saved, so you can just open it tomorrow.
#483 [13:41] <Odysseius> QUBE_JIMMER, Try with a completely new gmail account, the one you are trying to use is probably on their blacklist.
#484 [13:42] <QUBE_JIMMER> No
#485 [13:44] <QUBE_JIMMER> In me, the campaign was hacked all that I now can not nothing to prove that this is my personal identity.
#486 [13:45] <QUBE_JIMMER> My campaign has all been hacked, so now I can’t have nothing to prove that this is my identity.
#487 [13:45] <QUBE_JIMMER> I'm not spam
#488 [13:45] <Odysseius> ??> QUBE_JIMMER account/trans-id
#489 [13:45] <Absol> QUBE_JIMMER: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#490 [13:46] <chief> I bought it yesterday, and the payment did go through. I'll wait it out, but should I go down the refund route if it doesn't fix soon?
#491 [13:46] <Odysseius> chief, You should be able to use the days when you go to account.mojang.com/me in the Realms section
#492 [13:47] * erratic [~paige@89.21.77.18] has quit. (Remote host closed the connection)
#493 [13:50] <chief> Sorry, I should of said the version, it's the Windows 10/ Bedrock edition. It doesn't show up on that link.
#494 [13:51] <Odysseius> chief, I'm not sure in that case unfortunately. Try the help pages: help.mojang.com
#495 [13:53] * QUBE_JIMMER [webchat@79.105.120.200] has quit. (Quit: webchat.esper.net)
#496 [13:55] * _3ugguCekcu_ [webchat@91.193.176.62] has joined #minecrafthelp
#497 [13:55] <_3ugguCekcu_> hi
#498 [13:55] <Odysseius> _3ugguCekcu_, Hello
#499 [13:56] <_3ugguCekcu_> I can't sign in to my account
#500 [13:56] <Odysseius> _3ugguCekcu_, What happens if you try?
#501 [13:57] <_3ugguCekcu_> I enter the password and it does not fit
#502 [13:57] <Odysseius> _3ugguCekcu_, Disable any VPNs or Proxies.
#503 [13:58] <_3ugguCekcu_> I no longer have access to email from my account
#504 [13:58] <Odysseius> _3ugguCekcu_, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#505 [13:58] <Odysseius> ??> _3ugguCekcu_ account/trans-id
#506 [13:58] <Absol> _3ugguCekcu_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#507 [13:58] <Odysseius> ??> _3ugguCekcu_ account/send-email
#508 [13:58] <Absol> _3ugguCekcu_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#509 [13:58] <Absol> _3ugguCekcu_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#510 [13:59] <_3ugguCekcu_> I tried, but they can't help me.
#511 [13:59] <_3ugguCekcu_> maybe I can reset the mail.?
#512 [14:00] <Odysseius> _3ugguCekcu_, If Mojang can't help you, there is nothing else I can do.
#513 [14:00] <_3ugguCekcu_> I can name the initial password of the account and its e-mail
#514 [14:00] <Odysseius> _3ugguCekcu_, they did reply to you, correct?
#515 [14:01] <_3ugguCekcu_> no
#516 [14:01] <Odysseius> _3ugguCekcu_, Wait for them to reply in that case.
#517 [14:01] * R3T20 [webchat@62.42.41.8.dyn.user.ono.com] has joined #minecrafthelp
#518 [14:01] <R3T20> hey
#519 [14:01] <Odysseius> R3T20, Hello
#520 [14:01] <_3ugguCekcu_> I wrote them but they don't answer
#521 [14:01] <R3T20> i got a problem when trying to join a friend's server
#522 [14:01] <Odysseius> _3ugguCekcu_, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#523 [14:01] <Odysseius> R3T20, What problem?
#524 [14:02] <_3ugguCekcu_> already 2 months of waiting still no response
#525 [14:02] <R3T20> when i try to join a error message displays, it says "Failed to log in: The authentication servers are curently down for maintenance."
#526 [14:03] <Odysseius> R3T20, Disable any VPNs or Proxies.
#527 [14:03] <R3T20> i dont have any
#528 [14:03] <R3T20> nor firewalls
#529 [14:03] <Odysseius> _3ugguCekcu_, Contact them using a completely new email address, the one you are trying to contact them with may be on a blacklist.
#530 [14:04] <R3T20> or antivirus that can block the connection
#531 [14:04] <Odysseius> R3T20, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#532 [14:04] <Odysseius> ??> R3T20 tools/hjt
#533 [14:04] <Absol> R3T20: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#534 [14:04] <Absol> R3T20: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#535 [14:04] <_3ugguCekcu_> So you can't help me?
#536 [14:05] <Odysseius> _3ugguCekcu_, Only Mojang can. I am not Mojang.
#537 [14:05] <_3ugguCekcu_> Ok Thanks
#538 [14:08] <R3T20> https://paste.ubuntu.com/p/KBHJxSCxb2/
#539 [14:08] <R3T20> heres the log file thingy
#540 [14:09] <Odysseius> R3T20, Have you heard of McLeaks, or McAuthenticator?
#541 [14:09] <R3T20> yeah?
#542 [14:09] <Odysseius> R3T20, And you have it installed?
#543 [14:09] <R3T20> yes
#544 [14:09] <Odysseius> R3T20, _mcleaks
#545 [14:09] <Odysseius> R3T20, Using tools like McLeaks is strictly forbidden, and it can get your Minecraft account permanently suspended. First, remove the program if you still have it. Next, follow the instructions Absol will give you.
#546 [14:09] <R3T20> ok
#547 [14:09] <Odysseius> ??> R3T20 win/hosts/edit
#548 [14:09] <Absol> R3T20: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#549 [14:09] <Absol> R3T20: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#550 [14:09] <Odysseius> R3T20, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#551 [14:09] * _3ugguCekcu_ [webchat@91.193.176.62] has quit. (Quit: webchat.esper.net)
#552 [14:10] <Odysseius> R3T20, Contrary to what McLeaks says on their website, it is illegal and they are complete arseholes.
#553 [14:10] <R3T20> ok ok
#554 [14:11] <Capfan67> R3T20, Their pool of alts come from people foolish enough to login with their account while it's running. **They now have your password and will add your account to their alt pool** After fixing your hosts file, change your password.
#555 [14:11] <R3T20> ok thanks for the advice
#556 [14:12] <R3T20> i tried to use 1 acc from there to see if the problem was my account or something
#557 [14:17] * NAJIB_GAMER_YT [webchat@196.178.179.241] has joined #minecrafthelp
#558 [14:17] <NAJIB_GAMER_YT> help
#559 [14:17] <NAJIB_GAMER_YT> one hacking my account
#560 [14:17] <NAJIB_GAMER_YT> i need now a account pls
#561 [14:18] <Odysseius> ??> NAJIB_GAMER_YT account/hacked
#562 [14:18] <Absol> NAJIB_GAMER_YT: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#563 [14:18] <Absol> NAJIB_GAMER_YT: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#564 [14:18] * keiser [webchat@cpe-45-46-108-82.maine.res.rr.com] has joined #minecrafthelp
#565 [14:18] <keiser> hello
#566 [14:19] <Capfan67> Hello keiser.
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#568 [14:22] * GeRaged [webchat@5-57-193-40.ktk-ip.de] has joined #minecrafthelp
#569 [14:23] <GeRaged> I forgot the E-Mail adress from the account "TeamNecross"
#570 [14:23] <GeRaged> What can I do?
#571 [14:23] <Odysseius> GeRaged, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#572 [14:24] <Odysseius> ??> GeRaged account/trans-id
#573 [14:24] <Absol> GeRaged: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#574 [14:24] <Odysseius> ??> GeRaged account/send-email
#575 [14:24] <Absol> GeRaged: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#576 [14:24] <Absol> GeRaged: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#577 [14:27] * _3ugguCekcu_ [webchat@91.193.176.62] has joined #minecrafthelp
#578 [14:28] <_3ugguCekcu_> Hello it's me again
#579 [14:28] <_3ugguCekcu_> I tried to reset my password but an error occurred
#580 [14:29] <Capfan67> _3ugguCekcu_, Didn't Odysseius recommend submitting a support ticket?
#581 [14:30] * _3ugguCekcu_ [webchat@91.193.176.62] has quit. (Client Quit)
#582 [14:31] * _3ugguCekcu_ [webchat@91.193.176.62] has joined #minecrafthelp
#583 [14:31] <_3ugguCekcu_> Hello I tried to reset my password but an error occurred
#584 [14:32] <Odysseius> _3ugguCekcu_, Didn't Capfan67 recommend submitting a support ticket?
#585 [14:32] <_3ugguCekcu_> No
#586 [14:33] <Capfan67> _3ugguCekcu_, Quick question: On what date did you submit your current support ticket?
#587 [14:33] <_3ugguCekcu_> 20 Math
#588 [14:34] <_3ugguCekcu_> 20 March
#589 [14:34] <Odysseius> _3ugguCekcu_, The original one you never received a reply for.
#590 [14:34] <_3ugguCekcu_> yes
#591 [14:34] <Capfan67> _3ugguCekcu_, So, today is the first time you've submitted a request for support?
#592 [14:35] <Capfan67> _3ugguCekcu_, Next question, did you get an auto-response with ticket number?
#593 [14:35] <_3ugguCekcu_> No
#594 [14:36] <Capfan67> _3ugguCekcu_, An auto-response is *always* sent. If you didn't get a response, there's something wrong with that email. Submit a new request using a different host (such as Gmail).
#595 [14:36] <Capfan67> _3ugguCekcu_, When you get your auto-response, you'll know it's working. Then you
#596 [14:36] <Capfan67> _3ugguCekcu_, When you get your auto-response, you'll know it's working. Then you'll need to wait. Mojang is running about 4 weeks behind right now.
#597 [14:36] * NAJIB_GAMER_YT [webchat@196.178.179.241] has quit. (Quit: webchat.esper.net)
#598 [14:37] <_3ugguCekcu_> I got a message from them, but they never wrote again.
#599 [14:37] <Odysseius> _3ugguCekcu_, When did you get that message?
#600 [14:38] <_3ugguCekcu_> 3 January
#601 [14:39] <_3ugguCekcu_> Me straight for the message?
#602 [14:40] <Odysseius> _3ugguCekcu_, Check all your folders, including spam and recycle bin.
#603 [14:40] <Odysseius> _3ugguCekcu_, You may have simply missed it, they probably replied in early February.
#604 [14:40] <_3ugguCekcu_> Ok
#605 [14:40] * Degeneratesaint [webchat@50-82-236-46.client.mchsi.com] has joined #minecrafthelp
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#608 [14:42] <_3ugguCekcu_> yes found
#609 [14:43] <_3ugguCekcu_> what if I bought mine through the website and there is no pin code
#610 [14:43] <Odysseius> _3ugguCekcu_, Through what website?
#611 [14:43] <_3ugguCekcu_> why?
#612 [14:44] <Odysseius> _3ugguCekcu_, Because if you have not bought it on minecraft.net, you won't be able to receive support from Mojang.
#613 [14:50] * xbitt [webchat@cpe-66-69-44-128.satx.res.rr.com] has joined #minecrafthelp
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#615 [14:55] * Tom [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#616 [14:55] <Tom> Hi there, Im seeking some help
#617 [14:56] <Capfan67> Hi Tom. What do you need help with?
#618 [14:56] <Tom> So I had a minecraft account a few years ago and recently wanted to get back in to it..
#619 [14:57] <Tom> but Im unable to find what my username is
#620 [14:58] <Capfan67> Tom, When you log into a world, your character name is written to the log along with coordinates. Try looking in your old logs.
#621 [14:58] <Capfan67> Tom, Also, was it a Mojang account (login with email), or a Legacy account (Login with username)?
#622 [15:00] * Woosterz [webchat@S010600fc8ddf45e3.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#623 [15:00] <Tom> it must have been a legacy account\
#624 [15:00] <Tom> and i dont actually have minecraft downloaded
#625 [15:00] <Capfan67> Tom, Ok, then looking at your logs and old emails from the purchase are your options.
#626 [15:01] <Tom> ok ill see if I can find anything
#627 [15:40] * Roman [webchat@xdsl-78-34-248-176.nc.de] has joined #minecrafthelp
#628 [15:40] <Roman> Hello
#629 [15:40] <Capfan67> Hello
#630 [15:40] <Roman> i cant remember my username
#631 [15:40] <Capfan67> Roman, Do you have a Mojang account (login with email) or a Legacy account (Login with username)?
#632 [15:40] <Roman> i want to change my old minecraft premium account to the mojang account and need the username
#633 [15:41] <Capfan67> When you log into a world, your character name is written to the log along with coordinates. Try looking in your old logs.
#634 [15:41] <Roman> im on a new computer
#635 [15:41] <Capfan67> Roman, Check your old emails for your purchase email.
#636 [15:42] <Capfan67> Roman, If neither of those work, you'll need to contact Mojang:
#637 [15:42] <Capfan67> ??> Roman account/send-email
#638 [15:42] <Absol> Roman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#639 [15:42] <Absol> Roman: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#640 [15:42] <Roman> bruh
#641 [15:42] <Roman> i did
#642 [15:43] <Capfan67> Roman, If you've contacted Mojang, you're on your way. Just a matter of waiting for the response.
#643 [15:44] <Roman> fuck yall
#644 [15:44] <Absol> Roman: Please keep it civil
#645 [15:44] <Roman> im out
#646 [15:44] <Roman> sry
#647 [15:44] * Roman [webchat@xdsl-78-34-248-176.nc.de] has quit. (Client Quit)
#648 [16:18] * marteaupiqueur3 [webchat@lfbn-mar-1-688-41.w90-118.abo.wanadoo.fr] has joined #minecrafthelp
#649 [16:18] <marteaupiqueur3> hi
#650 [16:18] <Capfan67> Hello
#651 [16:20] <marteaupiqueur3> so i need help because few years of that, i tried to login in my minecraft launcher account and i miss since these few years this password, i tried everythings..
#652 [16:21] <Capfan67> marteaupiqueur3, Do you have a Mojang account (login with email) or a legacy account (login with username)?
#653 [16:21] <marteaupiqueur3> i didn't give my passward as someone of course
#654 [16:21] <marteaupiqueur3> i think mojang account
#655 [16:21] <Capfan67> marteaupiqueur3, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#656 [16:22] <marteaupiqueur3> and how i can found my login credentiels ?
#657 [16:22] <Capfan67> marteaupiqueur3, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#658 [16:22] <Capfan67> marteaupiqueur3, If you don't know your email address and security questions, then you'll need to contact Mojang Customer Support:
#659 [16:22] <Capfan67> ??> marteaupiqueur3 account/send-email
#660 [16:22] <Absol> marteaupiqueur3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#661 [16:23] <Absol> marteaupiqueur3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#662 [16:24] <marteaupiqueur3> i sended a text to help mojang customer, i will wait a anwser but i think than my email is good but when i want try to click in " forgot password " , i add my email but nothing in my box
#663 [16:25] <Capfan67> marteaupiqueur3, Sounds like you're on your way. Just a matter of waiting for Mojang to respond now.
#664 [16:26] <marteaupiqueur3> Okay okay, thanks because since 2015, hard to remember some passwords..
#665 [16:26] * Evan [webchat@ip70-191-105-35.tu.ok.cox.net] has quit. (Quit: webchat.esper.net)
#666 [16:29] <marteaupiqueur3> You think with a screenshot from my email since 2015 will be a evidence ?
#667 [16:34] * Koskosov [webchat@178.43.137.54.ipv4.supernova.orange.pl] has joined #minecrafthelp
#668 [16:35] <Koskosov> I Lost my e-mail account and i dont know security things
#669 [16:35] * Koskosov [webchat@178.43.137.54.ipv4.supernova.orange.pl] has quit. (Client Quit)
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#673 [16:53] * kittyloveforever [webchat@xplr-96-44-72-123.xplornet.com] has joined #minecrafthelp
#674 [17:02] <kittyloveforever> Heyo, so I have been looking for a solution to my problem for a while now and have yet to find anything that really works. I'm having a big issue connecting to realms and I cant find anything that fixes it. It won't allow me into the servers at certain times, saying connection timed out, or connection lost, or disconnected. All of these things seem
#675 [17:02] <kittyloveforever> to be related to internet issues, but my internet is running perfectly and I can run other games on it just fine. I have also tried using another account of someone who was able to log into the realm and had the same issues.
#676 [17:02] <kittyloveforever> Sometimes in the early morning I am able to connect, or occasionally at night before quickly being kicked from the server because I disconnected. Nothing online says anything similar that I have found and I have even tried it on 2 other computers, all with the same result. I have no idea what to do, please help :(
#677 [17:14] * Irhcsa [webchat@cpe-66-68-182-74.austin.res.rr.com] has joined #minecrafthelp
#678 [17:15] <Irhcsa> Is anyone here?
#679 [17:15] <Irhcsa> I think my account got hacked. I think someone migrated it to another email some how. Can anyone assist me please?
#680 [17:17] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#681 [17:17] <iiAmxzing> Is there a way to fix a problem about Minecraft not Connecting to tServer when I try Logging in?
#682 [17:18] <iiAmxzing> Server*
#683 [17:18] * kittyloveforever [webchat@xplr-96-44-72-123.xplornet.com] has quit. (Quit: webchat.esper.net)
#684 [17:19] * kittyloveforever [webchat@xplr-96-44-72-123.xplornet.com] has joined #minecrafthelp
#685 [17:19] <iiAmxzing> Hello?
#686 [17:19] <kittyloveforever> I dont think any of the helpers are on at the momment :(
#687 [17:19] <iiAmxzing> Aw.
#688 [17:19] <iiAmxzing> I need help with something though.
#689 [17:19] <kittyloveforever> same man ;=;
#690 [17:20] <iiAmxzing> I wish the helpers with there.
#691 [17:20] <kittyloveforever> rest in spahgetti never forgetti
#692 [17:20] <kittyloveforever> did you try looking it up on google or soemthing sometimes you get lucky ;=;
#693 [17:21] <iiAmxzing> Yeah, but it shows up with stuff that I don't trust.
#694 [17:21] <kittyloveforever> ripo
#695 [17:21] <iiAmxzing> I always look in the comments to check if they work.
#696 [17:21] <kittyloveforever> ah smart
#697 [17:21] <kittyloveforever> ;=;
#698 [17:21] <iiAmxzing> And, I haven't been playing Roblox in a while. So I'm try out minecraft.
#699 [17:21] <kittyloveforever> ;=;
#700 [17:21] * revan [webchat@bzq-84-109-167-130.cablep.bezeqint.net] has joined #minecrafthelp
#701 [17:21] <kittyloveforever> thats a rip
#702 [17:22] <iiAmxzing> Someone joined.
#703 [17:22] <kittyloveforever> heyo person uwu
#704 [17:22] <revan> hi
#705 [17:22] <iiAmxzing> I with there was helpers.
#706 [17:22] <kittyloveforever> you have a probelm you need fixing? I can try to help, but I aint a helper
#707 [17:22] <kittyloveforever> :P
#708 [17:22] <iiAmxzing> Ok.
#709 [17:22] <kittyloveforever> just a dude with a keyboard
#710 [17:23] <iiAmxzing> So, Every time I try to log into Minecraft, It says "Could not connect to server."
#711 [17:23] <revan> can i also get help afterwards? :D
#712 [17:23] <kittyloveforever> of course uwu
#713 [17:23] <kittyloveforever> because you are on here I am assuming that you have a stable internet connection?
#714 [17:24] <iiAmxzing> Yeah, kind of.
#715 [17:24] <iiAmxzing> And I need help with trying to log in though.
#716 [17:24] <iiAmxzing> My network is perfectly fine.
#717 [17:24] <iiAmxzing> If it wasn't I wouldn't be here.
#718 [17:25] <kittyloveforever> oof
#719 [17:25] * FenwickMC [webchat@68-186-102-71.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#720 [17:25] <iiAmxzing> Hello.
#721 [17:25] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#722 [17:25] <kittyloveforever> hmmm I gthink there might be another section of this for specifically acount issues, but I dont know if that is an account issue :(
#723 [17:26] <kittyloveforever> did you check your firewall to make sure it's not blocking anything?
#724 [17:26] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#725 [17:26] <iiAmxzing> I was trying to check something.
#726 [17:26] <kittyloveforever> oof
#727 [17:26] <kittyloveforever> find out anythign?
#728 [17:26] <iiAmxzing> No.
#729 [17:26] <kittyloveforever> rip
#730 [17:27] <kittyloveforever> hm well have you checked your firewall to see if it's blocking anything?
#731 [17:27] <kittyloveforever> you could also try turning it off breifly to see if you can connect
#732 [17:27] <iiAmxzing> I Unblocked it from my firewall.
#733 [17:28] <iiAmxzing> i'm gonna try taking out my wifi and putting it again
#734 [17:28] <kittyloveforever> alright
#735 [17:28] <FenwickMC> I am having a problem with {io.netty.channel.ConnectTimeoutException: connection timed out} when I try to connect to any server except for one on my network
#736 [17:28] <kittyloveforever> tell me how it goes
#737 [17:28] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has quit. (Client Quit)
#738 [17:29] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#739 [17:29] <iiAmxzing> Ok, I'm back.
#740 [17:29] <kittyloveforever> Hmm well I'm to really a helper, jsut trying to provide soem aid because none are on at the moment Fenwick, so I dont know how helpful I can be
#741 [17:29] <kittyloveforever> how'd it go IIamxing?
#742 [17:29] <iiAmxzing> I'll try signing in now.
#743 [17:29] <kittyloveforever> kk
#744 [17:30] <iiAmxzing> OMG GUESS WHAT
#745 [17:30] <iiAmxzing> IT SAID COULDNT CONNECT TO SERVER AGAIN!
#746 [17:30] <kittyloveforever> nice!
#747 [17:30] <kittyloveforever> have fun playing uwu
#748 [17:30] <iiAmxzing> im being sarcastic
#749 [17:30] <kittyloveforever> oh
#750 [17:30] <kittyloveforever> :::::::::::::::::
#751 [17:30] <FenwickMC> that's ok but I'm just trying to connect to ANY server
#752 [17:30] <kittyloveforever> :(
#753 [17:31] <iiAmxzing> im trying to login
#754 [17:31] <kittyloveforever> well how fast is your internet connection
#755 [17:31] <kittyloveforever> fen
#756 [17:31] <iiAmxzing> i even emailed mojang
#757 [17:31] <kittyloveforever> same with mine, but I think there is so many people lol
#758 [17:33] <kittyloveforever> iiAmxzing have you tried running minecraft as administrated?
#759 [17:33] <kittyloveforever> as administrator*
#760 [17:33] <FenwickMC> my internet speed is 112.84 mbps download and 10.50 mbps upload
#761 [17:33] <kittyloveforever> do pages load slowly?
#762 [17:34] <kittyloveforever> or pretty fast?
#763 [17:34] <FenwickMC> fairly fast
#764 [17:35] <FenwickMC> but sometimes they load kinda slowly though
#765 [17:35] <kittyloveforever> hmmm
#766 [17:35] <tyteen4a03> FenwickMC: try mctest.ae97.net
#767 [17:35] <kittyloveforever> it could be an internet issue because it is taking to long to lload in at periods
#768 [17:35] <FenwickMC> ok thanks
#769 [17:36] <tyteen4a03> iiAmxzing: can you log into account.mojang.com/me?
#770 [17:36] <kittyloveforever> :o
#771 [17:36] <FenwickMC> ... how do I join "with my copy of minecraft"?
#772 [17:37] <FenwickMC> I just clicked on the link
#773 [17:37] <kittyloveforever> are you a helper :D
#774 [17:37] <tyteen4a03> FenwickMC: by using Minecraft...?
#775 [17:37] <FenwickMC> ..... its a server isn't it ....
#776 [17:38] <tyteen4a03> FenwickMC: indeed
#777 [17:38] <tyteen4a03> kittyloveforever: yes
#778 [17:38] <kittyloveforever> yay
#779 [17:38] <kittyloveforever> ok mind trying to help me with my problem? :3
#780 [17:38] <tyteen4a03> kittyloveforever: are you able to replicate this issue with the same computer, but on a different network?
#781 [17:39] <kittyloveforever> I am unsure, I dont have another internet to try it on ;=;
#782 [17:39] * revan [webchat@bzq-84-109-167-130.cablep.bezeqint.net] has quit. (Quit: webchat.esper.net)
#783 [17:40] * FenwickMC [webchat@68-186-102-71.dhcp.knwc.wa.charter.com] has quit. (Quit: webchat.esper.net)
#784 [17:40] <tyteen4a03> kittyloveforever: run a speed test for me: https://fast.com/
#785 [17:42] <kittyloveforever> it says 530 kbps but my internet doesnt feel that slow ;=;
#786 [17:42] <kittyloveforever> the upload speed is 1 mb
#787 [17:42] <tyteen4a03> kittyloveforever: what is the advertised line speed for your subscription?
#788 [17:43] <iiAmxzing> i got 13 mbps
#789 [17:43] <kittyloveforever> I think around 5mbps or over
#790 [17:43] <iiAmxzing> oh nvm
#791 [17:44] <tyteen4a03> kittyloveforever: you need to show the ISP your results
#792 [17:44] * not_iiamxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#793 [17:44] <tyteen4a03> kittyloveforever: it may also be an issue with your network configuration; for example wired internet will be faster than wireless
#794 [17:44] <not_iiamxzing> hi
#795 [17:45] <kittyloveforever> we do but they just say restart it, and only the person paying for it can even discuss anything about our internet
#796 [17:45] <kittyloveforever> restarting it hardly works
#797 [17:45] <kittyloveforever> and my mom who pays for it doesnt know technology well so she doesnt know what to say
#798 [17:45] <not_iiamxzing> im just going to wait
#799 [17:45] <kittyloveforever> :(
#800 [17:45] <tyteen4a03> ??> not_iiamxzing ask
#801 [17:45] <Absol> not_iiamxzing: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#802 [17:46] <Absol> not_iiamxzing: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#803 [17:46] <tyteen4a03> kittyloveforever: are you using wired or wireless?
#804 [17:46] <kittyloveforever> I've tried both with the same results, but usually wiredless
#805 [17:46] <kittyloveforever> by same results I mean connecting to the realm
#806 [17:47] <tyteen4a03> kittyloveforever: yeah, in that case tell them restarting router does not work and they need to send an engineer to see why you are getting poor reception
#807 [17:47] <kittyloveforever> alrgihty thanks for your time :3
#808 [17:49] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#809 [17:49] <iiAmxzing> Hello.
#810 [17:49] * kittyloveforever [webchat@xplr-96-44-72-123.xplornet.com] has quit. (Quit: webchat.esper.net)
#811 [17:49] <iiAmxzing> Whenever I try to login to my Minecraft Launcher, It just says "Could not connect to server.
#812 [17:50] <tyteen4a03> iiAmxzing: are you able to log into account.mojang.com/me?
#813 [17:50] <iiAmxzing> Yes, I am.
#814 [17:50] <tyteen4a03> ??> iiAmxzing tools/hjt
#815 [17:50] <Absol> iiAmxzing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#816 [17:50] <Absol> iiAmxzing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#817 [17:50] <iiAmxzing> Will this give me a virus?
#818 [17:51] <Capfan67> iiAmxzing, No, it won't. It's a trusted tool.
#819 [17:54] <iiAmxzing> Am I supposed to put everything that's in the Notepad in the pastebin?
#820 [17:54] <Capfan67> iiAmxzing, Well, into the "Content" field at https://paste.ubuntu.com (not pastebin). Also, put something (anything) in the "poster" field. Then click "Paste!".
#821 [17:55] <Capfan67> iiAmxzing, That will send you to a new page. post that new page URL here.
#822 [17:55] <iiAmxzing> https://paste.ubuntu.com/p/Qjd7xTQc6x/
#823 [17:56] <Capfan67> iiAmxzing, That's the top of the report. You'll need to paste the full report.
#824 [17:56] * calvinisawesome [webchat@ool-18bba4d1.dyn.optonline.net] has joined #minecrafthelp
#825 [17:57] <calvinisawesome> hi. I keep getting this message: unable to create temporary directory. does anyone know what I should do?
#826 [17:57] <iiAmxzing> https://paste.ubuntu.com/p/j9HZmqt8Bx/
#827 [17:58] <Capfan67> ??> iiAmxzing info/mcleaks
#828 [17:58] <Absol> iiAmxzing: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#829 [17:58] <Absol> iiAmxzing: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#830 [17:58] <Capfan67> ??> win/hosts/edit
#831 [17:58] <Capfan67> ??> iiAmxzing win/hosts/edit
#832 [17:58] <Absol> iiAmxzing: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#833 [17:58] <Absol> iiAmxzing: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#834 [17:58] <Capfan67> iiAmxzing, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. You gave thieves your password.
#835 [17:58] * calvinisawesome [webchat@ool-18bba4d1.dyn.optonline.net] has quit. (Client Quit)
#836 [17:58] <Capfan67> calvinisawesome, That's an odd message. Are you running the Mojang launcher and the vanilla client?
#837 [17:59] <iiAmxzing> WAIT WHAT
#838 [18:00] <Capfan67> iiAmxzing, You (or someone with access to your computer) ran an alt-dispensing tool called MCLeaks. Turns out, they get that pool of alts by stealing accounts. You've now given them your account. Follow the instructions, clean up, test, then change your password.
#839 [18:01] * Irhcsa [webchat@cpe-66-68-182-74.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#840 [18:04] <iiAmxzing> I did all of this.
#841 [18:04] <iiAmxzing> Wait, how am I supposed to test?
#842 [18:05] <Capfan67> iiAmxzing, After cleaning up your hosts file and saving, try logging in again. Make sure you no longer get the "Could not connect to server." error.
#843 [18:06] <iiAmxzing> Wait, I have to save the note?
#844 [18:06] <Capfan67> iiAmxzing, Make sure you run Notepad as Administrator, or you won't be able to save. Then open the file as instructed, remove all lines with "Mojang.com", then save and exit.
#845 [18:07] <iiAmxzing> ok
#846 [18:09] <iiAmxzing> Am I supposed to leave all other lines?
#847 [18:09] <Capfan67> iiAmxzing, Yes. Leave the other lines. Just remove the lines with Mojang.com
#848 [18:09] <iiAmxzing> Ok.
#849 [18:09] <iiAmxzing> I removed all lines and I ran notepad as adminstrator.
#850 [18:10] <Capfan67> iiAmxzing, Save your changes, then exit
#851 [18:10] <iiAmxzing> do i have to leave the name as "hosts?"
#852 [18:11] <Capfan67> iiAmxzing, You're editing that file. Don't change the name. Don't save as a different filename.
#853 [18:12] <iiAmxzing> I didn't do this, but if you change the filename, are you able to change it back so it can work?
#854 [18:14] <Capfan67> iiAmxzing, The only reason you'd be asking this is if you can't save the file. ...the only reason that would happen is if you didn't launch Notepad as Administrator. To do that, hold shift and right click the notepad icon. In that popup list, you will see "Run as Administrator".
#855 [18:15] <iiAmxzing> i did run as adminstrator.
#856 [18:15] <Capfan67> iiAmxzing, Using that elevated Notepad, edit the file again .
#857 [18:15] <Capfan67> iiAmxzing, If you did, then you will be able to save.
#858 [18:15] <iiAmxzing> I was able to save it.
#859 [18:16] <Capfan67> iiAmxzing, Ok, No idea why you were asking about renaming then. Anyway, after you edit the file, then test to make sure Minecraft is working.
#860 [18:17] <iiAmxzing> minecraft still says "Could not connect to server."
#861 [18:17] <Capfan67> iiAmxzing, Open your hosts file again, and see if the lines with "Mojang.com" are there again.
#862 [18:18] <iiAmxzing> I don't see any.
#863 [18:18] <Capfan67> iiAmxzing, Let's see if there are any other issues to tackle:
#864 [18:19] <Capfan67> ??> iiAmxzing tools/hjt
#865 [18:19] <Absol> iiAmxzing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#866 [18:19] <Absol> iiAmxzing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#867 [18:19] <Capfan67> iiAmxzing, You can run the same copy you downloaded earlier.
#868 [18:19] <iiAmxzing> But, I'm worried my password will be stolen once again.
#869 [18:20] <Capfan67> iiAmxzing, DOn't run MCLeaks and they won't have access to it.
#870 [18:20] <Capfan67> iiAmxzing, Meanwhile, let's try to solve your issue.
#871 [18:20] <iiAmxzing> Ok.
#872 [18:21] <iiAmxzing> Wait, Actually, I'm going to go.
#873 [18:21] <Capfan67> iiAmxzing, Best of luck. Head back if you continue to have trouble.
#874 [18:21] <iiAmxzing> Ok.
#875 [18:21] * Erathos [webchat@166-70-67-57.utopia.xmission.net] has joined #minecrafthelp
#876 [18:21] <iiAmxzing> But, One more question.
#877 [18:22] <iiAmxzing> Is the a way how to uninstall HijackThis?
#878 [18:22] * banana [webchat@172.78.176.156] has joined #minecrafthelp
#879 [18:22] <banana> hello can someone help me?
#880 [18:22] <Capfan67> Hijackthis isn't installed. It's just a tool that produces a report. You can delete the file when you're done with it.
#881 [18:22] <iiAmxzing> oh.
#882 [18:22] <iiAmxzing> Ok, Have a nice day.
#883 [18:23] <Capfan67> Anyway, I'm off to fix dinner. *afk*
#884 [18:23] <banana> can someone help me? I am confused..
#885 [18:23] <Erathos> Heya friends. Is anyone familiar with the OpenGL error when trying to launch?
#886 [18:23] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#887 [18:23] <banana> capfan, what is the email I can use in order to get a hold of Mojang
#888 [18:24] <banana> i accidentally purchased and downloaded the wrong version for my pc
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#890 [18:28] * Lord_of_Life_ [~Lord@77.28.171.75] has joined #minecrafthelp
#891 [18:30] * Lord_of_Life [~Lord@77.28.169.177] has quit. (Ping timeout: 202 seconds)
#892 [18:30] <Erathos> https://help.mojang.com/
#893 [18:39] * Shinga [webchat@r167-56-217-56.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#894 [18:39] <Shinga> Hi
#895 [18:40] <Shinga> I need help I can not access my account
#896 [18:40] <Capfan67> Erathos, That's usually a driver issue. LEt's see what's installed:
#897 [18:40] <Capfan67> ??> Erathos win/dxdiag
#898 [18:40] <Absol> Erathos: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#899 [18:40] <Capfan67> Shinga, What happens when you try?
#900 [18:40] * GAGA [webchat@ip192-191-15-186.ct.co.cr] has joined #minecrafthelp
#901 [18:41] <Shinga> It tells me that the user and password are wrong
#902 [18:41] <Capfan67> Shinga, Are you able to log into Mojang.com?
#903 [18:41] <Shinga> I think it was stolen
#904 [18:41] <Capfan67> Shinga, Hmm.. What was your character name?
#905 [18:41] <Shinga> it does not let me enter anywhere
#906 [18:42] <Shinga> if they did not change it I think it's called Shinga
#907 [18:42] <Capfan67> Shinga, Still seems to be Shinga. https://namemc.com/profile/Shinga.2
#908 [18:42] <Capfan67> Shinga, Have you tried resetting your password?
#909 [18:43] <Shinga> The mail does not arrive
#910 [18:43] <Capfan67> Shinga, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#911 [18:43] <Capfan67> Shinga, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#912 [18:43] <Capfan67> ??> Shinga account/send-email
#913 [18:43] <Absol> Shinga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#914 [18:43] <Absol> Shinga: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#915 [18:44] <Erathos> Do I paste this here?
#916 [18:44] <Erathos> https://paste.ubuntu.com/p/KVm8MhPfsM/
#917 [18:44] <Capfan67> Erathos, Stand by...
#918 [18:44] <Shinga> I do not have the id. The transaction was a long time ago and it was a gift, I only had the mail and it was all in my name
#919 [18:45] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#920 [18:46] <GAGA> Hello support team:
#921 [18:46] <GAGA> A pleasure to greet you again and thank you for your work. Take your advice to wait 4 weeks to receive an answer via email, addressed to the Mojang team regarding a migration problem from my account and unfortunately I have not received a response. Any advice or suggestion ?. Thank you very much for your attention.
#922 [18:46] <Capfan67> Erathos, Your system has no Windows 10 drivers. This is the issue: https://www.acer.com/ac/en/US/content/support-product/3277?b=1
#923 [18:46] <Capfan67> Erathos, You'll need to downgrade to Win8 or Win7 to load Acer drivers for your system.
#924 [18:47] <Shinga> I've been trying to recover the account for 3 years
#925 [18:47] <Erathos> That points me somewhere to look! Thanks!
#926 [18:47] <Capfan67> GAGA, What date did you submit your ticket?
#927 [18:47] <Shinga> ?
#928 [18:48] <Capfan67> Shinga, Explain that in the form when you submit your ticket. Gather as much purchase info as possible.
#929 [18:48] <GAGA> Capfan67 February 23
#930 [18:48] <Capfan67> ??? Shinga account/trans-id
#931 [18:48] <Capfan67> GAGA, They're only beginning to process requests from Feb 23rd today. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#932 [18:49] <Capfan67> GAGA, Give it another day or two.
#933 [18:49] <Shinga> But if they changed my mail?
#934 [18:49] <Shinga> the mail will never arrive
#935 [18:50] <GAGA> Capfan67 Thanks you very much.
#936 [18:50] <Capfan67> Shinga, Again, explain all the details to Mojang, including original email address. The more identifying information you can supply, the easier thnigs will be to recover.
#937 [18:50] <Shinga> I need you to look at the old emails and restore it to the original please
#938 [18:50] <Capfan67> Shinga, Submit your ticket with your current email, but list the old email in the "transaction ID" field when you explain the situation.
#939 [18:50] <Shinga> El usuario era shinga y el correo original es ratboyopmybody@hotmail.com
#940 [18:51] <Capfan67> Shinga, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account. In those cases we direct people to help pages.
#941 [18:51] <Capfan67> Shinga, DON'T post private information here. This is a public channel.
#942 [18:51] <Shinga> they already robbed me and tried to recover it does not matter
#943 [18:52] <Capfan67> Shinga, Use the form. Request a support ticket. Provide as much information as you can. https://help.mojang.com/customer/portal/emails/new
#944 [18:52] <Shinga> That page does not work
#945 [18:53] <Shinga> It is a loop that returns to the same: P
#946 [18:53] <Shinga> It does not help me at all
#947 [18:54] <Shinga> ...
#948 [18:54] <Capfan67> Shinga, It's a form. You fill it out, then click "Send Email".
#949 [18:55] <Shinga> I already sent one
#950 [18:56] <Shinga> Case #2643948.
#951 [18:57] <Capfan67> Shinga, Good. Looks like you're on track. Now, just to wait for the response.
#952 [18:57] * Shinga [webchat@r167-56-217-56.dialup.adsl.anteldata.net.uy] has quit. (Quit: webchat.esper.net)
#953 [18:58] <Capfan67> Shinga, I'm off to finish fixing dinner. Best of luck with the recovery.
#954 [19:05] * Erathos [webchat@166-70-67-57.utopia.xmission.net] has quit. (Quit: webchat.esper.net)
#955 [19:06] * thgilfodrol [~thgilfodr@icarus.thgil.ganks.me] has joined #minecrafthelp
#956 [19:09] * Hyyub [webchat@6.180.0.168.fixatelecom.com.br] has joined #minecrafthelp
#957 [19:09] <Hyyub> https://paste.ubuntu.com/p/mzTDq6vgNX/
#958 [19:09] * Hyyub [webchat@6.180.0.168.fixatelecom.com.br] has quit. (Client Quit)
#959 [19:27] * Wolf [webchat@static24-89-67-2.r.rev.accesscomm.ca] has joined #minecrafthelp
#960 [19:27] <Wolf> Having an issue
#961 [19:28] <Wolf> I know my username and not my e-mail
#962 [19:28] <Wolf> I need my e-mail associated with my username to sign into my Mojang account but I don't know the email
#963 [19:28] <Wolf> any suggestions?
#964 [19:34] <thgilfodrol> Wolf: do you remember when and how you paid for it?
#965 [19:36] <Wolf> A very long time ago
#966 [19:37] <Wolf> I know my username and password, and I can play on the account, but I need the email to log into the Mojang account
#967 [19:39] <thgilfodrol> Wolf: what's your username?
#968 [19:40] <Wolf> Zambie0505
#969 [19:41] <thgilfodrol> Wolf: ah, your account is legacy (you sign in with your username, not your email), and not migrated
#970 [19:42] <Wolf> Okay
#971 [19:42] <Wolf> SO can I migrate it without knowing the email?
#972 [19:42] <thgilfodrol> Wolf: unfortunately you can only migrate knowing the email, which you'll have to contact Mojang for help with recovering
#973 [19:43] <thgilfodrol> ??> Wolf account/send-email
#974 [19:43] <Wolf> Where do I contact them and what do I have to do
#975 [19:43] <Absol> Wolf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#976 [19:43] <Absol> Wolf: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#977 [19:43] * SabrzZ [webchat@67-225-46-80.regn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#978 [19:43] <thgilfodrol> Wolf: if you can track down your transaction id, the process will be a lot smoother and probably faster
#979 [19:43] <Wolf> I bought it nearly a decade ago
#980 [19:43] <Wolf> There's no way i'll find it
#981 [19:44] <thgilfodrol> Wolf: well, do you remember how you paid for it?
#982 [19:44] <SabrzZ> I have emailed an email about me unable to enter my account and unable to enter my email connected to it, so I asked them to change it to my new email. What will they ask me when they email me back?
#983 [19:45] <Wolf> I think my dad bought it for me all those years ago so on some kind of card most likely
#984 [19:47] <thgilfodrol> Wolf: if you can get potential card details (last 4 digits of the card, and expiration date) of the cards that may have been used, put that in the email
#985 [19:47] <thgilfodrol> Wolf: otherwise email them anyway- they may still be able to help
#986 [19:48] <thgilfodrol> SabrzZ: they may ask you for your transaction id or proof of payment, but nobody here will be qualified to say for sure
#987 [19:48] <SabrzZ> What can be valid proofs of payment?
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#989 [19:49] <thgilfodrol> ??> SabrzZ account/trans-id
#990 [19:49] <Absol> SabrzZ: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#991 [19:49] * tumbleweed [~bildramer@p2003004CEA066B00C103DF6116309AD4.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#992 [19:50] <thgilfodrol> Wolf: ^ that link may also be relevant to you
#993 [19:50] <SabrzZ> Thanks.
#994 [19:51] <thgilfodrol> SabrzZ: no problem, good luck!
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#998 [20:04] * Dragonbeech [webchat@mobile-107-77-199-230.mobile.att.net] has joined #minecrafthelp
#999 [20:06] <Dragonbeech> I recently change computers and lost my minecraft/mojang password and now i cant get in. ive tried to reset my password but the email never comes. halp?
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#1001 [20:10] * JM [webchat@pool-98-115-169-106.phlapa.fios.verizon.net] has joined #minecrafthelp
#1002 [20:11] <Raph> Hey there I'm trying to run Minecraft on my Mac (MacOS 10.14) and the launcher won't open at all it just crashes and give me the details of the crash which I have no idea how to interpret
#1003 [20:11] <JM> I dont know the email password that is linked to my minecraft account because it is my parents old email, is there a way i can migrate it by just using a security question of some sort?
#1004 [20:11] <JM> I dont know the email password that is linked to my minecraft account because it is my parents old email, is there a way i can migrate it by just using a security question of some sort?
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#1008 [20:14] <nova> I tried to get my windows 10 version of Minecraft and it wont give me the full game
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#1011 [20:27] * Jor [webchat@d108-173-152-72.abhsia.telus.net] has joined #minecrafthelp
#1012 [20:28] <Jor> dont remember account email
#1013 [20:28] <Jor> any ideas
#1014 [20:29] <thgilfodrol> ??> Jor account/send-email
#1015 [20:29] <Absol> Jor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1016 [20:29] <Absol> Jor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1017 [20:29] <thgilfodrol> ??> Jor account/trans-id
#1018 [20:29] <Absol> Jor: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1019 [20:58] * mcpk96 [webchat@toroon4316w-lp130-02-70-24-117-162.dsl.bell.ca] has joined #minecrafthelp
#1020 [21:00] <mcpk96> Hi, I just recently purchased Minecraft Java Edition and realized it wasnt the version of Minecraft I wanted. Can i refund to get the a different one? or can you guys do it for me ?
#1021 [21:02] <thgilfodrol> ??> mcpk96 account/refund
#1022 [21:02] <Absol> mcpk96: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1023 [21:02] <thgilfodrol> ??> mcpk96 mojang/email
#1024 [21:02] <Absol> mcpk96: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1025 [21:02] <Absol> mcpk96: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1026 [21:03] <thgilfodrol> mcpk96: note that the wait time is significantly shorter (probably within a business day) for refunds than most other inquiries
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#1031 [21:15] <bankery> my minecraft keeps crashing every time i try to open the app, and it freezes whenever i tab out
#1032 [21:15] <bankery> what do i do?
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#1035 [21:26] <Mayro> So everytime I load up my launcher and hit play it logs me in. I fixed an error where it didn't launch the game in general, now it won't respond I've waited for some time now, got the latest Java, I'm not sure what else to do.
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#1039 [21:43] * Jacob [webchat@184-169-124-165-dynamic.midco.net] has joined #minecrafthelp
#1040 [21:44] <Jacob> I need help with logging in. I had Minecraft on the old version and I went to migrate my account and it constantly tells me that I already did when I know I did not.
#1041 [21:44] * ZeroInjustice [webchat@ip68-100-225-65.dc.dc.cox.net] has joined #minecrafthelp
#1042 [21:45] <Jacob> I also do not have the original email or transaction number. All I have is my username for the game
#1043 [21:45] <ZeroInjustice> jacob im in that same boat
#1044 [21:45] <Jacob> Not really sure what to do and it is starting to piss me off
#1045 [21:45] <Absol> Jacob: Please keep it civil
#1046 [21:45] <ZeroInjustice> the username i have here is the username for the game but forsomereason it doesnt reconize my email i use for it
#1047 [21:46] <Jacob> My username is Baconking02 not sure what you can do with that info.
#1048 [21:48] <ZeroInjustice> My issue is the same i dont have the orginal transaction number as i bought the game years ago
#1049 [21:49] <Jacob> I bout this game somewhere around the year 2011 or 2012
#1050 [21:52] * Jacob [webchat@184-169-124-165-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#1051 [21:52] <ZeroInjustice> i will still take any help i can get
#1052 [21:53] * HELP_ME [webchat@184-169-124-165-dynamic.midco.net] has joined #minecrafthelp
#1053 [21:54] <HELP_ME> I bout this game around 2012 and recently went to play. I saw that I had to migrate so I went to migrate and it told me I had already done so when I have not. I am not sure of my transaction number or my original email.
#1054 [21:55] <Andrio> HELP_ME, to be clear, you never migrated your account or changed the name?
#1055 [21:55] <HELP_ME> I am starting to get very angered by this matter as I have been trying to play for weeks but cannot
#1056 [21:55] <HELP_ME> no
#1057 [21:56] <Andrio> HELP_ME, it looks like your account was stolen
#1058 [21:56] <Andrio> ??> HELP_ME account/trans-ID
#1059 [21:56] <Absol> HELP_ME: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1060 [21:56] <HELP_ME> can I recover it somehow?
#1061 [21:57] <Andrio> HELP_ME, contact Mojang with whatever information you can find
#1062 [21:57] <HELP_ME> will do, thanks
#1063 [21:57] <Andrio> ZeroInjustice, if you have the same situation, you can do so as well
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#1065 [21:58] <ZeroInjustice> i have serveal times over the last year but i have yet to hear back
#1066 [21:58] <ZeroInjustice> im pretty sure this has somethin to do with that hack that happened but im not sure
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#1068 [22:09] <Capfan67> ZeroInjustice, When you submitted your support request through the web form, did you get an automated response with a ticket number?
#1069 [22:09] <ZeroInjustice> yea
#1070 [22:09] <ZeroInjustice> wait no
#1071 [22:10] <ZeroInjustice> i think its this 2644088.
#1072 [22:10] <Capfan67> ZeroInjustice, If not, you have an email issue on your end (or your mail host's end). Personally, I'd try submitting the ticket with an email from another host.
#1073 [22:10] <Capfan67> ZeroInjustice, I don't need the ticket number. I am trying to confirm that you received the auto-response.
#1074 [22:10] <ZeroInjustice> sorry
#1075 [22:11] <Capfan67> ZeroInjustice, If you *did* get the auto-response, then it's just a matter of waiting for Mojang to make it to your ticket.
#1076 [22:11] <ZeroInjustice> ok
#1077 [23:18] * Od3ssyBM [webchat@cpe-76-190-196-3.neo.res.rr.com] has joined #minecrafthelp
#1078 [23:18] <Od3ssyBM> Is there anybody here?
#1079 [23:20] <Od3ssyBM> i need to reset me security questions, the email, i used wont work, i have to remake the email, i need some to reset the security questions for me thank you for you time
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