#1 [00:24] * Drinqx [webchat@cpe-76-95-179-73.socal.res.rr.com] has joined #minecrafthelp
#2 [00:25] <Drinqx> I have been locked out of my account for about a month now. I have tried resting my password but whenever I send the reset password to the e-mail I know for sure it is on. I do not receive it. I am severely worried that my account has been compromised so if someone can help please help.
#3 [00:26] <Capfan67> Drinqx, Did you check your junk/spam folders?
#4 [00:26] <Drinqx> yes, multiple times
#5 [00:26] <Capfan67> Drinqx, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#6 [00:27] <Capfan67> Drinqx, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#7 [00:27] <Capfan67> ??> Drinqx account/send-email
#8 [00:27] <Absol> Drinqx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#9 [00:27] <Absol> Drinqx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#10 [00:27] <Drinqx> I emailed them a month ago and still havent gotten a response
#11 [00:28] <Capfan67> Drinqx, What was the date you submitted your support request?
#12 [00:28] <Drinqx> Let me check quickly
#13 [00:29] <Drinqx> I can't find the exact date but it was in late feburary
#14 [00:30] <Drinqx> I also sent one early this morning.
#15 [00:30] <Drinqx> It was under the same user name as the nickname I have on here
#16 [00:31] <Capfan67> Drinqx, Mojang is currently responding to requests submitted on Feb 23rd. You likely have a little while longer to wait.
#17 [00:31] <Capfan67> Drinqx, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#18 [00:32] <Drinqx> So, im pretty much lost with out an account until they respond? What if it takes multiple e-mails back and fourth? Will it take awhile?
#19 [00:33] <Capfan67> Drinqx, Once your ticket surfaces and they begin working with you, you won't wait again in queue for interaction. ...though, depending on what information you submitted, you may have some back and forth.
#20 [00:33] <Capfan67> Drinqx, Also, bear in mind that they are located in Sweden, and have normal business hours there.
#21 [00:34] <Drinqx> Awesome.. Well, thank you for the amount of info you were able to give me. I appreciate it.
#22 [00:34] <Capfan67> Drinqx, Best of luck with the recovery.
#23 [00:35] <Drinqx> Thank you
#24 [00:54] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#25 [01:15] * Dani [webchat@dsl-197-245-95-17.voxdsl.co.za] has joined #minecrafthelp
#26 [01:20] * Floofi [webchat@d58-106-80-185.sbr801.nsw.optusnet.com.au] has joined #minecrafthelp
#27 [01:20] <Floofi> heya!
#28 [01:20] <Floofi> having a few issues as of recent
#29 [01:21] <Floofi> so my game, for no reason imparticular crashes everytime i try to lauch
#30 [01:23] <Capfan67> Floofi, Does the game produce an error number or description?
#31 [01:23] <Floofi> my game crashes with this in the game output thingo
#32 [01:23] <Floofi> Process crashed with exit code -1073741819
#33 [01:23] <Floofi> fairly unsure why this happens, ive tried a variety of things
#34 [01:24] <Capfan67> Floofi, That's usually caused by Overlays (discord, player.me, etc), or a specific processor age.
#35 [01:24] <Floofi> i reinstalled, messed with some advanced system settings, updated java, and i have turned discord overlay off
#36 [01:24] <Capfan67> Floofi, Let's start with your hardware:
#37 [01:24] <Capfan67> ??> Floofi win/dxdiag
#38 [01:24] <Absol> Floofi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#39 [01:24] <Floofi> awesome, ill have a browse
#40 [01:25] <Capfan67> Floofi, The instructions will have you run a dxdiag report, and post a link here.
#41 [01:31] <Floofi> i think i jsut did whats needed
#42 [01:31] <Floofi> its copied into pastebin
#43 [01:32] <Floofi> also pardon my awful spelling
#44 [01:33] <Capfan67> Floofi, You'll copy the report to the "content" field of http://paste.ubuntu.com/ then put anything in the "poster" field, then click the Paste! button.
#45 [01:33] <Capfan67> Floofi, A new page will come up. Give us the URL/Link to the new page.
#46 [01:33] <Floofi> ahh ok i think i getcha
#47 [01:33] <Floofi> https://paste.ubuntu.com/p/CPtCVbK4tM/
#48 [01:33] <Floofi> this?
#49 [01:34] <Capfan67> Floofi, That's enough of it. I was looking for the CPU. It's not the one that causes that error. So, lets move on to incompatible software that can cause that error:
#50 [01:34] <Capfan67> ??> tools/hjt
#51 [01:35] <Capfan67> ??> Floofi tools/hjt
#52 [01:35] <Absol> Floofi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#53 [01:35] <Absol> Floofi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#54 [01:35] <Floofi> on it, thanks!
#55 [01:36] <Capfan67> Floofi, Again, this tool will produce a report. Paste to the site the same way, and give us the link.
#56 [01:40] <Floofi> https://paste.ubuntu.com/p/RqnjRBrmVB/
#57 [01:40] <Floofi> this should be it?
#58 [01:41] <Capfan67> Floofi, stand by.
#59 [01:41] <Floofi> will do!
#60 [01:42] <Capfan67> Floofi, Discord Overlay is all that pops up. Can you confirm that the overlay is disabled in the settings?
#61 [01:42] <Floofi> ill do a double check
#62 [01:43] <Floofi> it has been popping up saying i have hollow knight available to screenshare when im in a call despite it not being open, perhaps thats a factor
#63 [01:43] <Floofi> we shall see
#64 [01:44] <Floofi> well, its says i dont have it on
#65 [01:46] <Capfan67> Floofi, Lets circle back to that dxdiag. You only posted the top few lines. Can you post the full report?
#66 [01:46] <Floofi> will do
#67 [01:46] <Floofi> https://paste.ubuntu.com/p/JG7NkYKWq6/
#68 [01:49] <Capfan67> Floofi, Your driver is from 2017. The current driver is Feb 2019. I suggest *not* installing Nvidia Experience, as it's overlay may not play well with Minecraft. Here's the link: https://www.nvidia.com/Download/driverResults.aspx/143229/en-us
#69 [01:49] <Floofi> well as of recent i went on a spree to clean out my c drive, i think this mightve been one of the things i removed in hte meantime
#70 [01:50] <Floofi> also just wanted to say thanks, i really appreciate the help!
#71 [01:51] <Floofi> oh boy, that files gonna take a little while to download, ill be back once its done
#72 [01:53] * Kasperejros [webchat@178.43.119.133.ipv4.supernova.orange.pl] has joined #minecrafthelp
#73 [01:55] * Kasperejros [webchat@178.43.119.133.ipv4.supernova.orange.pl] has quit. (Client Quit)
#74 [02:02] * Webchat486 [webchat@client-201.240.68.143.speedy.net.pe] has joined #minecrafthelp
#75 [02:02] * Espercorn kicked Webchat486 from #minecrafthelp (Reason: ebchat486 :User is banned from this channel)
#76 [02:06] <Floofi> well, i got nvidia experience
#77 [02:06] <Floofi> whats next?
#78 [02:06] <Floofi> wait no, i got the graphic driver
#79 [02:07] <Floofi> not experience
#80 [02:07] <Floofi> it seems to really not want to install
#81 [02:08] <Floofi> oops nevermind, its starting to install now, ill be back once its done
#82 [02:09] <Floofi> oh... it just failed again
#83 [02:12] <Floofi> do i need to install everything that isn't installed in this list, or uninstall it
#84 [02:12] <Floofi> ill find a way to share what im talking about
#85 [02:20] <Floofi> well it should be working now
#86 [02:26] <Floofi> doesnt seem to want to download it at all
#87 [03:19] * Floofi [webchat@d58-106-80-185.sbr801.nsw.optusnet.com.au] has joined #minecrafthelp
#88 [03:19] <Floofi> heya, im back once again
#89 [03:20] <Floofi> any way to fix the issue without the assistance of nvidia graphics panel?
#90 [03:29] * PawzGamerxx [webchat@s5595671f.adsl.online.nl] has joined #minecrafthelp
#91 [03:31] <PawzGamerxx> Hello,my account got hacked a few days ago, I did get it back because they didn't change the email. But they changed my name into XNightRobbieX and now i got the name change cooldown. My question is, is there a way to change back my name or get another name change?
#92 [03:36] * hello [webchat@S01061056117d8402.vc.shawcable.net] has joined #minecrafthelp
#93 [03:36] <hello> is it possible to play between windows 10 version of minecraft and the java editoon from the minecraft website?
#94 [03:37] <Andrio> hello, no
#95 [03:38] * hello [webchat@S01061056117d8402.vc.shawcable.net] has quit. (Client Quit)
#96 [03:49] * normandy_landing [webchat@118-161-180-82.dynamic-ip.hinet.net] has joined #minecrafthelp
#97 [03:51] <normandy_landing> Minecraft won't start after I click launch/start. It loaded and appear but it just had it's logo Mojang on the screen. I click it and it won't start...
#98 [03:52] <normandy_landing> not responding...
#99 [03:53] <normandy_landing> How's it going by the way.
#100 [03:57] <Andrio> ??> normandy_landing tools/HJT
#101 [03:57] <Absol> normandy_landing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#102 [03:57] <Absol> normandy_landing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#103 [04:16] * Floofi [webchat@d58-106-80-185.sbr801.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#104 [04:34] * Ijustwantmygoddamnemail [webchat@123-243-35-30.tpgi.com.au] has joined #minecrafthelp
#105 [04:34] * Absol kicked Ijustwantmygoddamnemail from #minecrafthelp (Reason: justwantmygoddamnemail :Keep it civilized, you are just a human being)
#106 [04:58] * normandy_landing [webchat@118-161-180-82.dynamic-ip.hinet.net] has joined #minecrafthelp
#107 [05:00] <normandy_landing> open Minecraft and only the Logo (Mojang) appear. I click it and said it's not responding.
#108 [05:19] * erratic [~paige@eugeneloo.static.corbina.ru] has joined #minecrafthelp
#109 [05:59] <normandy_landing> open Minecraft and only the Logo (Mojang) appear. I click it and said it's not responding.
#110 [06:00] <Andrio> ??> normandy_landing tools/HJT
#111 [06:00] <Absol> normandy_landing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [06:00] <Absol> normandy_landing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#113 [06:02] <normandy_landing> https://paste.ubuntu.com/
#114 [06:02] * Ow1nk [webchat@c-174-58-226-70.hsd1.fl.comcast.net] has joined #minecrafthelp
#115 [06:04] <normandy_landing> Link to this? https://paste.ubuntu.com/
#116 [06:04] <Ow1nk> Hello, i need help with this issue. Its happened before and nothing seems to work. When going to muiltplyer it will be fine then itll get a crash before logining onto the server that i need to restart the game, so i do and when i open the launcher it forgets my login ansd says failed login. so i put my correct information in and it still wont work,
#117 [06:04] <Ow1nk> its happened before with my old accouant but now nothing.
#118 [06:05] <Ow1nk> Ive done scans ive emailed but nothing.
#119 [06:13] * Svissa99 [webchat@p5787B57D.dip0.t-ipconnect.de] has joined #minecrafthelp
#120 [06:14] * Svissa99 [webchat@p5787B57D.dip0.t-ipconnect.de] has quit. (Client Quit)
#121 [06:26] <normandy_landing> https://paste.ubuntu.com/p/FJxWM2bPrN/plain/
#122 [06:27] <normandy_landing> https://paste.ubuntu.com/p/FJxWM2bPrN/plain/
#123 [06:28] <normandy_landing> took me a while to figure out all this.(including signing up an account to Ubuntu) But I got it.
#124 [06:30] * Oscar [webchat@cli-5b7e6a89.wholesale.adamo.es] has joined #minecrafthelp
#125 [06:30] <Oscar> hi
#126 [06:30] * Lord_of_Life_ [~Lord@77.28.171.75] has quit. (Ping timeout: 190 seconds)
#127 [06:31] <Oscar> i need help with my minecraft, i buy the java edition, and i dont know how to play with a friend, he play with nintendo switch and i play with pc, can anyone help me please?
#128 [06:35] * IRC-Source_45143 [kiwiirc@176-67-10-227.dynamic-pool.kanev.mclaut.net] has joined #minecrafthelp
#129 [06:35] * Absol kicked IRC-Source_45143 from #minecrafthelp (Reason: RC-Source_45143 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1001))
#130 [06:35] <normandy_landing> I think PC is only for PC mate. I don't think you can play with your friend with that.
#131 [06:37] * Lord_of_Life [~Lord@77.28.170.99] has joined #minecrafthelp
#132 [06:37] <Oscar> and what i need to do?
#133 [06:39] <normandy_landing> hay look I don't work here. But i'm pretty sure you just waist your money buying that game if you buy that game purely to play MC with your friend.
#134 [06:40] <urielsalis> hi Oscar
#135 [06:40] <urielsalis> hi normandy_landing
#136 [06:40] <urielsalis> Oscar: to play with someone in the switch version you need the bedrock edition, which is only available with Windows 10
#137 [06:41] <Oscar> i have windows 10, but i buy the java edition on minecraft page
#138 [06:41] <normandy_landing> https://paste.ubuntu.com/p/FJxWM2bPrN/plain/
#139 [06:41] <urielsalis> Oscar: the java edition only lets you play with other players in the Java edition
#140 [06:41] <urielsalis> ??> normandy_landing av/adwcleaner
#141 [06:41] <Absol> normandy_landing: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#142 [06:41] <Absol> normandy_landing: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#143 [06:42] <Oscar> what i need to do on ubuntu page?
#144 [06:43] <urielsalis> Oscar: only messages starting with your name are for you
#145 [06:43] <normandy_landing> it has nothing to do with you oscer. It has some thing to do with me.
#146 [06:43] <Oscar> okay, thx uriel
#147 [06:49] * normandy_landing [webchat@118-161-180-82.dynamic-ip.hinet.net] has quit. (Quit: webchat.esper.net)
#148 [06:52] * Oscar [webchat@cli-5b7e6a89.wholesale.adamo.es] has quit. (Quit: webchat.esper.net)
#149 [06:53] * _Joona [webchat@109-108-19-152.bb.dnainternet.fi] has joined #minecrafthelp
#150 [06:53] <_Joona> Heya
#151 [06:54] <_Joona> Anybody here?
#152 [06:54] * _Joona [webchat@109-108-19-152.bb.dnainternet.fi] has quit. (Client Quit)
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#156 [08:21] * willymtz [webchat@71-89-140-58.static.trcy.mi.charter.com] has joined #minecrafthelp
#157 [08:22] <willymtz> hello! and goodmorning! ive been trying to retreive my old minecraft account but i cant remember the password
#158 [08:22] <willymtz> willy_martinez053563@yahoo.com
#159 [08:22] <willymtz> is my account email
#160 [08:23] <willymtz> my minecraft user is Willymtz
#161 [08:23] * willymtz [webchat@71-89-140-58.static.trcy.mi.charter.com] has quit. (Client Quit)
#162 [08:42] <Capfan67> Hi willies952002
#163 [08:42] <Capfan67> willies952002, This is a public channel. Don't post private information here.
#164 [08:43] <Capfan67> willies952002, Have you tried resetting your password?
#165 [08:46] * VinnyBr666 [webchat@45.167.184.8] has joined #minecrafthelp
#166 [08:48] <VinnyBr666> um problema inesperado ocorreu e o jogo parou de funcionar. lamentemos pelo transtorno, o que pode ter sido?
#167 [08:49] <Capfan67> Hi VinnyBr666.
#168 [08:49] <VinnyBr666> hi
#169 [08:49] <Capfan67> VinnyBr666, This issue is sometimes caused by incompatible 3rd party software. Let's look:
#170 [08:49] <Capfan67> ??> VinnyBr666 tools/hjt
#171 [08:50] <Absol> VinnyBr666: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#172 [08:50] <Absol> VinnyBr666: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#173 [08:52] <VinnyBr666> https://paste.ubuntu.com/p/8rrM7GMFtD/
#174 [08:52] <Capfan67> Stand by...
#175 [08:53] <VinnyBr666> ok
#176 [08:53] <Capfan67> VinnyBr666, You have bundleware called WebCompanion. It causes your issue. I'll post removal instructions:
#177 [08:53] <Capfan67> ??> VinnyBr666 av/adwcleaner
#178 [08:53] <Absol> VinnyBr666: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#179 [08:53] <Absol> VinnyBr666: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#180 [08:54] <VinnyBr666> Right
#181 [08:59] * VinnyBr666 [webchat@45.167.184.8] has joined #minecrafthelp
#182 [09:00] <VinnyBr666> hello
#183 [09:00] <VinnyBr666> i'm back
#184 [09:02] <Capfan67> VinnyBr666, Welcome back
#185 [09:02] <Capfan67> VinnyBr666, If the Cleaner is complete, try running the game now
#186 [09:02] <VinnyBr666> thanks
#187 [09:02] <VinnyBr666> okay
#188 [09:05] <VinnyBr666> It's working!!
#189 [09:05] <Capfan67> VinnyBr666, Outstanding. Enjoy!
#190 [09:05] <VinnyBr666> Thank you!
#191 [09:06] * Justin [webchat@4d.c8.c0ad.ip4.static.sl-reverse.com] has joined #minecrafthelp
#192 [09:06] <Justin> Hi I have tried logging in and I keep getting the message "Could not connect to server" what do i do?
#193 [09:07] <Greymagic27> Justin, Hey. Let's take a look and see if there are any programs that would be causing this error:
#194 [09:07] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#195 [09:07] <Greymagic27> ??> Justin tools/hjt
#196 [09:07] <Absol> Justin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#197 [09:07] <Absol> Justin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#198 [09:08] <Justin> Here you go: https://paste.ubuntu.com/p/PvSWPRqgCQ/
#199 [09:08] <Greymagic27> Justin, Could you try disabling your VPN?
#200 [09:09] <Justin> I don't have one
#201 [09:09] <Greymagic27> Justin, Speedify is a VPN
#202 [09:09] * Jayden [webchat@ip4da6ab0e.direct-adsl.nl] has joined #minecrafthelp
#203 [09:09] <Jayden> Hey
#204 [09:09] <Jayden> I buyed a minecon cape from someone for 125 dollar
#205 [09:09] <Jayden> but the link doesnt work
#206 [09:09] * Justin [webchat@4d.c8.c0ad.ip4.static.sl-reverse.com] has quit. (Client Quit)
#207 [09:09] <Jayden> i have to contact mojang
#208 [09:10] <Jayden> but its like 1 week ago
#209 [09:10] <Jayden> i contacted mojang
#210 [09:10] * charles8 [webchat@131.91.7.92] has joined #minecrafthelp
#211 [09:10] <Greymagic27> Jayden, Buying capes isn't allowed. You get a cape from minecon and that is the only way to get one
#212 [09:10] <Jayden> and i hope you guys can helo
#213 [09:10] <Jayden> grey oh real?
#214 [09:10] <Jayden> ok then my 125 dollar is away
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#216 [09:10] * Justin [webchat@c-73-163-156-249.hsd1.md.comcast.net] has joined #minecrafthelp
#217 [09:10] <Jayden> do you say that?
#218 [09:10] <Justin> sorry timed out
#219 [09:10] <Justin> i disabled it
#220 [09:10] <Justin> let me try now
#221 [09:10] <Greymagic27> Justin, No problem. Alrighty
#222 [09:11] <Jayden> :(
#223 [09:11] <Capfan67> Jayden, Since it's not allowed, Mojang may tell you no. Regarding their response, 1 week is too soon. They are running about 4 weeks behind now.
#224 [09:11] <Capfan67> Jayden, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#225 [09:12] <Justin> It worked thanks
#226 [09:12] <Justin> didn't know I had that enabled
#227 [09:12] * Justin [webchat@c-73-163-156-249.hsd1.md.comcast.net] has quit. (Client Quit)
#228 [09:38] * jentedansen [webchat@222.27-177-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#229 [09:38] <jentedansen> hello, i need some help with minecraft the newest version won't start it crashes. i installed java and run it again nothing worked. can someone help?
#230 [09:39] <Greymagic27> jentedansen, Let's take a look at your crash report:
#231 [09:39] <Greymagic27> ??> jentedansen launcher/log
#232 [09:39] <Absol> jentedansen: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#233 [09:39] <jentedansen> I try
#234 [09:39] * idunno228 [webchat@143.59.231.67] has joined #minecrafthelp
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#236 [09:40] * zibi151 [webchat@87-206-175-7.dynamic.chello.pl] has joined #minecrafthelp
#237 [09:40] * zibi151 [webchat@87-206-175-7.dynamic.chello.pl] has quit. (Client Quit)
#238 [09:42] <jentedansen> I get this https://paste.ubuntu.com/p/m7f4T2z5px/
#239 [09:43] <Greymagic27> That's not showing any errors. Let's see if a full launcher log does:
#240 [09:43] <Greymagic27> ??> jentedansen launcher/log.txt
#241 [09:43] <Greymagic27> ??> jentedansen launcher/log-txt
#242 [09:43] <Absol> jentedansen: We need to see your full launcher log, which is created in the game directory.
#243 [09:43] <Absol> jentedansen: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#244 [09:44] <willies952002> Capfan67, you were mentioning the wrong person btw
#245 [09:45] <Capfan67> willies952002, I was indeed. Tab-complete has betrayed me. My apologies.
#246 [09:46] <willies952002> it's not an issue, it happens more often than people think :P
#247 [09:48] * zibi151 [webchat@87-206-175-7.dynamic.chello.pl] has joined #minecrafthelp
#248 [09:48] <zibi151> hi
#249 [09:48] <jentedansen> https://paste.ubuntu.com/p/m7f4T2z5px/ this is what i get
#250 [09:49] <Greymagic27> jentedansen, Follow the steps to get a full launcher log
#251 [09:49] <zibi151> wchat is this ?
#252 [09:49] <Greymagic27> zibi151, This is volunteer support for minecraft java edition
#253 [09:49] <zibi151> ok
#254 [09:49] <Greymagic27> Do you need any help?
#255 [09:49] <zibi151> yeas with my account zibi151
#256 [09:50] <zibi151> is stolen
#257 [09:50] <jentedansen> thats what was inside the launcher_log?
#258 [09:50] <zibi151> no but i can't log on
#259 [09:50] <Greymagic27> jentedansen, That was just a normal launcher log. The launcher-log.txt will display more information
#260 [09:50] <Greymagic27> zibi151, What happens if you try to login?
#261 [09:51] <zibi151> this Password is wrong
#262 [09:51] <Greymagic27> zibi151, Have you tried to reset your password?
#263 [09:51] <jentedansen> there is no launcher_log.txt in my folder?
#264 [09:52] <Greymagic27> jentedansen, When you send the launcher log, did you make sure the game fully crashed before sending it?
#265 [09:52] <zibi151> yeas but
#266 [09:52] <zibi151> nothing is reaching the mailbox
#267 [09:52] <Greymagic27> ??> zibi151 account/send-email
#268 [09:52] <Absol> zibi151: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#269 [09:52] <Absol> zibi151: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#270 [09:54] <jentedansen> now i have this https://paste.ubuntu.com/p/FrKWCtq8Nv/
#271 [09:56] <zibi151> wchat is Subject for https://help.mojang.com/customer/portal/emails/new
#272 [09:58] <Capfan67> zibi151, "Subject" is a brief description of the purpose of your support request. In your case perhaps "Account Stolen"
#273 [09:59] <jentedansen> i get an exit code
#274 [09:59] <jentedansen> https://paste.ubuntu.com/p/FrKWCtq8Nv/
#275 [10:00] <Capfan67> jentedansen, That exit code is commonly one of two things: Very old hardware or Overlays. How old is your system (if you don't know, we can run a report)?
#276 [10:02] <jentedansen> my sytems is recently build
#277 [10:02] <jentedansen> not older than 2 months
#278 [10:02] <Capfan67> jentedansen, Then, lets start by looking at incompatible software:
#279 [10:02] <Capfan67> jentedansen, HiJackThis is a program that will show us a basic overview of programs running on your computer. Despite the odd name, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#280 [10:02] <Capfan67> ??> jentedansen tools/hjt
#281 [10:02] <Absol> jentedansen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#282 [10:02] <Absol> jentedansen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#283 [10:03] <willies952002> jentedansen, it also looks like you're getting an OpenGL error, 1282 (Invalid Operation) to be specific - possibly related: https://bugs.mojang.com/browse/MC-112780
#284 [10:04] <willies952002> s/possibly*/
#285 [10:04] <willies952002> dang it... no sed ;-;
#286 [10:09] * jentedansen [webchat@222.27-177-91.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#287 [10:22] * JuDen_ShLaCtEn [webchat@h-158-174-9-64.NA.cust.bahnhof.se] has joined #minecrafthelp
#288 [10:23] <JuDen_ShLaCtEn> hi i have not used my realms free trile but it is not working please help i dont have the option to even use it
#289 [10:25] <Capfan67> JuDen_ShLaCtEn, I have used my free trial long ago, so I don't recall what the page looks like. When you click on "Minecraft Realms" from the main menu, what do you see on the next page?
#290 [10:28] <JuDen_ShLaCtEn> buy realms
#291 [10:29] <JuDen_ShLaCtEn> thanks man i will find a way
#292 [10:29] * JuDen_ShLaCtEn [webchat@h-158-174-9-64.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#293 [10:29] * tedirb [webchat@78.183.62.142.dynamic.ttnet.com.tr] has joined #minecrafthelp
#294 [10:30] <tedirb> crash
#295 [10:31] <Capfan67> tedirb, Do you see an error number or description, or just "not responding"?
#296 [10:31] * tedirb [webchat@78.183.62.142.dynamic.ttnet.com.tr] has quit. (Client Quit)
#297 [10:46] * mulattokid [webchat@host-2-96-206-103.as13285.net] has joined #minecrafthelp
#298 [10:53] <mulattokid> Hi All. I have sent an email to Mojang, but no response.
#299 [10:53] <mulattokid> My son has Minecraft on a disk for his xbox player. He also has Xbox live. ~He wants to play against his friend online, but his friend has a
#300 [10:54] <Capfan67> mulattokid, On what date did you request support?
#301 [10:54] <mulattokid> his friend has an updated version. We cannot update our version and we are being asked to pay £16 or so to upgrade.
#302 [10:54] <mulattokid> We understood that upgrades were free if you owned the disk, which was a present for his birthday in January this year. Thanks in advance for your help. Mark
#303 [10:54] <Capfan67> mulattokid, Oh, just noticed your second comment. So, was your ticket in regards to Java Edition?
#304 [10:55] <mulattokid> Hi thanks the 18th March
#305 [10:55] <mulattokid> oh...I am not sure to be honest. You must excuse my ignorance on such matter
#306 [10:56] <mulattokid> s
#307 [10:56] <Capfan67> mulattokid, We don't support the Bedrock Edtion here (the edition that uses XBoxLive as the login). We support Java Edition. If you requested Mojang support at Mojang.com, that would be for the Java Edition, which it doesn't sound like you have.
#308 [10:56] <Capfan67> mulattokid, On what device does your son play Minecraft? (PC/XBox/moble/etc)?
#309 [10:57] <mulattokid> Xbox
#310 [10:57] <mulattokid> ...but he does have it on pc as well, which I paid for a couple of years ago, if that is relevant
#311 [10:57] <mulattokid> ..but this is about the xbox version.
#312 [10:57] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#313 [10:58] <Capfan67> mulattokid, Ok, for XBox account support, you should contact XBox support: https://support.xbox.com/en-US/contact-us
#314 [10:58] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#315 [10:58] * rhapsodyinblack [webchat@66.73.10.28] has joined #minecrafthelp
#316 [10:59] <mulattokid> I did, adn they referred me to Mojang, saying it was not an xbos issue
#317 [10:59] * Creck [webchat@c-73-43-147-224.hsd1.ga.comcast.net] has joined #minecrafthelp
#318 [10:59] <Creck> Hi, how long does it take Mojang to reply to support tickets?
#319 [11:00] <Creck> I sent a ticket on March 14 but still haven't heard anything back
#320 [11:00] <Odysseius> Creck, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#321 [11:00] <Capfan67> mulattokid, Ok. In that case, if you submitted a support request on Mojang.com, for wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#322 [11:01] <Capfan67> mulattokid, As a note, they're 3+ weeks out on ticket responses.
#323 [11:01] <rhapsodyinblack> Hi I requested a password reset, but it's not sending the email to do so
#324 [11:01] <Capfan67> rhapsodyinblack, Did you check your spam/junk folders?
#325 [11:01] <rhapsodyinblack> yes
#326 [11:01] <Capfan67> rhapsodyinblack, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#327 [11:01] <Capfan67> rhapsodyinblack, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#328 [11:01] <Capfan67> ??> rhapsodyinblack account/send-email
#329 [11:01] <Absol> rhapsodyinblack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [11:02] <Absol> rhapsodyinblack: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#331 [11:02] <mulattokid> Thanks ever so much Capfan657. We will just have to wait then. Have a good day.
#332 [11:02] <Capfan67> mulattokid, Best of luck
#333 [11:03] <mulattokid> :) They are very quick at taking money though. no surprise there and duly noted ;0)
#334 [11:03] <rhapsodyinblack> oh February? its been maybe ten days since i sent Mojang an email.
#335 [11:04] <Capfan67> rhapsodyinblack, In that case, you still have a bit longer to wait.
#336 [11:05] <rhapsodyinblack> ok thank you
#337 [11:06] * rhapsodyinblack [webchat@66.73.10.28] has quit. (Quit: webchat.esper.net)
#338 [11:09] * Unsanity [webchat@cpe-86-58-111-97.static.triera.net] has joined #minecrafthelp
#339 [11:10] <Unsanity> I've previously sent 2 requests which have yet to be answered and I just want to play. I remembered the password to my account but I do not remember the answers to my security questions. I am unable to access my email address so I am unable to reset them. What do I do?
#340 [11:11] <Odysseius> Unsanity, When did you send the requests?
#341 [11:11] <Unsanity> The first one was around 2-3 weeks ago
#342 [11:11] <Odysseius> Unsanity, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#343 [11:12] <Unsanity> So all I can do is wait and hope someone answers
#344 [11:12] <Odysseius> Unsanity, They will answer.
#345 [11:13] <Unsanity> Alright thank you I guess.
#346 [11:13] * Unsanity [webchat@cpe-86-58-111-97.static.triera.net] has quit. (Client Quit)
#347 [11:34] * GoAlpha [webchat@220-253-191-68.dyn.iinet.net.au] has joined #minecrafthelp
#348 [11:35] <GoAlpha> Hey, I am not able to login to my account, I have read the articles and I know my account isn't hacked but emails are still not being sent.
#349 [11:35] <Odysseius> GoAlpha, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#350 [11:35] <Odysseius> ??> GoAlpha account/trans-id
#351 [11:36] <Absol> GoAlpha: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#352 [11:36] <Odysseius> ??> GoAlpha account/send-email
#353 [11:36] <Absol> GoAlpha: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [11:36] <Absol> GoAlpha: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#355 [11:37] <GoAlpha> my dad bought the account back in 2011 and I don't talk to him anymore so I cant get it.
#356 [11:38] <GoAlpha> and its not good that it will take nearly a month for them to reply since they're replying to cases on Feb 24th
#357 [11:41] * olivierrohellec [webchat@82-160-16-10.tktelekom.pl] has joined #minecrafthelp
#358 [11:41] <olivierrohellec> Hello
#359 [11:41] <Capfan67> Hi
#360 [11:41] <olivierrohellec> Some time ago
#361 [11:41] <olivierrohellec> I lost my account
#362 [11:41] <olivierrohellec> And i can have nick from this account
#363 [11:42] <olivierrohellec> can't*
#364 [11:42] <Odysseius> GoAlpha, The only way to receive account support is via email, please contact Mojang with as many details as possible.
#365 [11:42] <olivierrohellec> OK
#366 [11:42] * olivierrohellec [webchat@82-160-16-10.tktelekom.pl] has quit. (Client Quit)
#367 [11:42] <GoAlpha> I did like 3 months ago without response :/
#368 [11:43] <Odysseius> GoAlpha, Did you receive an email when you initially contacted them with a case ID?
#369 [11:48] * Cratornugget [webchat@184-089-170-247.res.spectrum.com] has joined #minecrafthelp
#370 [11:48] <Cratornugget> Help
#371 [11:48] <Odysseius> Cratornugget, Hello
#372 [11:48] <Cratornugget> i Cant login
#373 [11:48] <Odysseius> Cratornugget, What does it say when you try?
#374 [11:50] <Cratornugget> Login failed. Invalid username or password
#375 [11:50] <Odysseius> Cratornugget, Disable any VPNs.
#376 [11:51] <Cratornugget> I do not Have Any
#377 [11:51] <Odysseius> Cratornugget, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#378 [11:51] <Odysseius> ??> Cratornugget tools/hjt
#379 [11:51] <Absol> Cratornugget: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#380 [11:51] <Absol> Cratornugget: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#381 [11:51] <Cratornugget> ok
#382 [11:54] <Cratornugget> https://paste.ubuntu.com/p/BD7XG4tfMF/
#383 [11:54] <Odysseius> Cratornugget, Did it come up with any error messages about a hosts file while running the program?
#384 [11:55] <Cratornugget> The First time but then i put Run As Administrator then it worked
#385 [11:56] <Odysseius> Cratornugget, And the log you provided me is the one you got when running it ad Administrator, correct?
#386 [11:57] <Cratornugget> Yea i think so
#387 [11:58] <Odysseius> ??> Cratornugget av/norton
#388 [11:58] <Absol> Cratornugget: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#389 [11:58] <Odysseius> ??> Cratornugget av/norton/uninstall
#390 [11:58] <Absol> Cratornugget: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#391 [12:00] <Cratornugget> I Disabled it but it dint work i thing the Email could of gotten hacked
#392 [12:01] <Odysseius> Cratornugget, What is your Minecraft Username?
#393 [12:01] * Fred6 [webchat@h-128-140-111.A175.priv.bahnhof.se] has joined #minecrafthelp
#394 [12:01] <Cratornugget> Cratornugget
#395 [12:02] <Fred6> I cannot connect to server or request new passoword (get request blocked from cloudfront)
#396 [12:02] <Fred6> same with two different accounts
#397 [12:02] <Odysseius> Fred6, Disable any VPNs.
#398 [12:02] <Cratornugget> Look at this
#399 [12:02] <Fred6> it worked before
#400 [12:02] <Fred6> and I did not change anything
#401 [12:03] <Odysseius> Fred6, Still, disable any VPNs and see if it solves the issue. Minecraft doesn't support VPNs officially.
#402 [12:03] <Odysseius> Cratornugget, And you did not change that to something else, correct?
#403 [12:03] <Fred6> well I dont use VPN.....
#404 [12:03] <Cratornugget> https://paste.ubuntu.com/p/nkZFJXwdBT/
#405 [12:03] <Cratornugget> Look
#406 [12:04] <Odysseius> Cratornugget, When was that?
#407 [12:04] <Cratornugget> Mar 9, 2018, 2:18 PM
#408 [12:04] <Odysseius> Cratornugget, Did you click the link in the email?
#409 [12:04] <Cratornugget> yea but it says its invalid
#410 [12:04] <Cratornugget> oh
#411 [12:05] <Cratornugget> you mean the email
#412 [12:05] <Cratornugget> it doesnt do anything
#413 [12:05] <Odysseius> Cratornugget, Looks like your account has been compromised. Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#414 [12:05] <Odysseius> ??> Cratornugget account/trans-id
#415 [12:05] <Absol> Cratornugget: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#416 [12:05] <Odysseius> ??> Cratornugget account/send-email
#417 [12:05] <Absol> Cratornugget: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [12:05] <Absol> Cratornugget: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#419 [12:05] <Cratornugget> it just says if you want to send a message
#420 [12:05] <Odysseius> Fred6, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#421 [12:05] <Odysseius> ??> Fred6 tools/hjt
#422 [12:05] <Absol> Fred6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#423 [12:05] <Absol> Fred6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#424 [12:06] <Cratornugget> https://paste.ubuntu.com/p/NwTbKzwbGv/
#425 [12:07] <Cratornugget> Here
#426 [12:07] <Cratornugget> I sent this
#427 [12:07] <Odysseius> Cratornugget, Wait for them to answer.
#428 [12:07] <Cratornugget> OK thanks
#429 [12:09] * kamel [webchat@105.108.178.54] has joined #minecrafthelp
#430 [12:09] <kamel> hi
#431 [12:10] <kamel> help me
#432 [12:10] <Odysseius> kamel, How can we help?
#433 [12:10] <kamel> my acc
#434 [12:10] <kamel> haked
#435 [12:10] <kamel> Hacking My account
#436 [12:10] <kamel> ):
#437 [12:10] <Odysseius> ??> kamel account/hacked
#438 [12:10] <Absol> kamel: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#439 [12:10] <kamel> im sad
#440 [12:10] <Absol> kamel: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#441 [12:10] <kamel> Absol
#442 [12:10] <kamel> my id
#443 [12:11] <kamel> i dont founed
#444 [12:11] <Odysseius> ??> kamel account/trans-id
#445 [12:11] <Absol> kamel: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#446 [12:11] * Cratornugget [webchat@184-089-170-247.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#447 [12:11] <kamel> I can not find him id
#448 [12:11] <kamel> ):
#449 [12:12] <Odysseius> kamel, When did you buy the game, AND what payment method did you use?
#450 [12:12] <kamel> in algeria
#451 [12:12] <kamel> no paypal
#452 [12:12] <kamel> i buy
#453 [12:12] <kamel> account
#454 [12:12] <kamel> in my frined ):
#455 [12:12] <Odysseius> kamel, Ask your friend for the transaction ID.
#456 [12:13] <kamel> dont have
#457 [12:13] <kamel> id
#458 [12:13] <kamel> my frnied
#459 [12:13] <kamel> Odysseius
#460 [12:13] <Odysseius> kamel, Ask your friend for the transaction ID if he is the one who bought the account for you.
#461 [12:14] <kamel> Opti Fine Company
#462 [12:14] <kamel> Hacking
#463 [12:14] <kamel> كث
#464 [12:14] <kamel> me
#465 [12:15] <kamel> Odysseius
#466 [12:15] <Odysseius> kamel, Contact Mojang, with your transaction ID if possible.
#467 [12:15] <Odysseius> ??> kamel account/send-email
#468 [12:15] <Absol> kamel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#469 [12:15] <Absol> kamel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#470 [12:15] * mulattokid [webchat@host-2-96-206-103.as13285.net] has quit. (Quit: webchat.esper.net)
#471 [12:15] <kamel> my friend dont have id ): Odysseius
#472 [12:15] <Odysseius> kamel, Contact Mojang please.
#473 [12:16] <kamel> What should i say to them
#474 [12:16] <kamel> I do not understand much English helped me
#475 [12:17] <Odysseius> kamel, Ask someone who does speak English to help you write the email.
#476 [12:17] <kamel> Odysseius i dont love you ):
#477 [12:17] <kamel> you bad
#478 [12:17] <kamel> you dont help me
#479 [12:17] <kamel> انا حزين
#480 [12:17] <kamel> im sad
#481 [12:17] <Odysseius> kamel, I can't do anything else.
#482 [12:18] <Capfan67> kamel, This is a technical support channel. We're volunteers who help with client crashes. We are not Mojang. ...we help by directing you to the right place.
#483 [12:18] <kamel> Capfan67
#484 [12:18] * Jed [webchat@ip-37-201-5-162.hsi13.unitymediagroup.de] has joined #minecrafthelp
#485 [12:18] <kamel> Opti Fine Company Hacking me
#486 [12:19] <kamel> i go to buy cape
#487 [12:19] <kamel> 10$
#488 [12:19] <kamel> boom my account r.i.p.
#489 [12:19] <Odysseius> kamel, Contact Mojang, there is nothing else you can do.
#490 [12:19] <kamel> Help me what to tell them
#491 [12:20] <Capfan67> kamel, If you lost access to your account after giving them your login information, they didn't hack you. Instead, you broke the Mojang rules. Your account is only locked. Go where Odysseius recommended, fill out the form, explain what happened, get your account back.
#492 [12:20] <kamel> Odysseius pls pls pls pls
#493 [12:20] <Jed> Hi, I am trying to login to my mojang account on minecraft.net, however when I put my credentials in and hit enter or press the login button nothing happens.
#494 [12:21] <Capfan67> Jed, have you recently used an alt-dispensing tool? if so, your login access may be redirected. If you're not sure, we can help you look.
#495 [12:21] <Jed> What is an alt-dispensing tool?
#496 [12:21] <kamel> Capfan67 wowowow you are smart
#497 [12:22] <Capfan67> Jed, Let's take a look and see if there are any programs that would be causing this error:
#498 [12:22] <Capfan67> Jed, HiJackThis is a program that will show us a basic overview of programs running on your computer. Despite the odd name, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#499 [12:22] <Capfan67> ??> Jed tools/hjt
#500 [12:22] <Absol> Jed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#501 [12:22] <Absol> Jed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#502 [12:22] <Odysseius> Jed, Make sure you do run the program as Administrator.
#503 [12:22] <Jed> I'm on a mac
#504 [12:23] <kamel> Absol OptiFine haking my account ):
#505 [12:23] * Odysseius kicked kamel from #minecrafthelp (Reason: amel :Contact Mojang, there is nothing else you can do.)
#506 [12:23] <Jed> HiJackThis will not work on my computer since I am on mac
#507 [12:24] <Capfan67> Jed, MacOS is not my strength. I'll back up and let a helper more familiar with MacOS help.
#508 [12:24] <Odysseius> Jed, Open the Hosts file, and tell us what is in there: https://www.imore.com/how-edit-your-macs-hosts-file-and-why-you-would-want
#509 [12:25] <Jed> 35.156.90.191 authserver.mojang.com
#510 [12:25] <Jed> 35.156.90.191 sessionserver.mojang.com
#511 [12:25] <Odysseius> Jed, Alright...
#512 [12:25] <Odysseius> Jed, Does "McLeaks" or "McAuthenticator" ring a bell for you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#513 [12:26] * j5 [webchat@pool-72-79-59-137.nwrknj.east.verizon.net] has joined #minecrafthelp
#514 [12:26] <Jed> yes but I thought I deleted all of that and I was attempting to Buy it officially. I just wanted to make sure that minecraft ran well on my computer
#515 [12:26] * j5 [webchat@pool-72-79-59-137.nwrknj.east.verizon.net] has quit. (Client Quit)
#516 [12:26] <Odysseius> Jed, Thank you. Essentially, McLeaks (or similar programs) reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
#517 [12:26] <Odysseius> Jed, First, remove the program if you still have it, if it's not in the list of your installed programs, you don't have it anymore. Next, you need to edit your host file. To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open".
#518 [12:27] <Odysseius> Jed, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#519 [12:27] <Odysseius> Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well.
#520 [12:27] <Odysseius> After all that, you game should allow you to log in again.
#521 [12:27] <Jed> ok thank you i'll try it in abit
#522 [12:27] <Odysseius> Jed, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#523 [12:27] * Webchat257 [webchat@pool-72-79-59-137.nwrknj.east.verizon.net] has joined #minecrafthelp
#524 [12:27] * Espercorn kicked Webchat257 from #minecrafthelp (Reason: ebchat257 :User is banned from this channel)
#525 [12:27] <Jed> ok thank you goodbye
#526 [12:27] * Jed [webchat@ip-37-201-5-162.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#527 [12:28] <Odysseius> ...right, Mac, me idiot
#528 [12:31] * andrewbeast123 [webchat@c-174-48-208-53.hsd1.fl.comcast.net] has joined #minecrafthelp
#529 [12:32] <andrewbeast123> hello
#530 [12:32] <Capfan67> Hi
#531 [12:32] <andrewbeast123> If anyone can, I was hoping that I can get some help figuring out what the e-mail for my Minecraft account was
#532 [12:33] <andrewbeast123> I haven't played Minecraft for a long time and I forgot the e-mail
#533 [12:33] <andrewbeast123> is there any way that I can find out what it was?
#534 [12:33] <Capfan67> andrewbeast123, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account. In those cases we direct people to help pages.
#535 [12:33] <andrewbeast123> ok
#536 [12:33] <andrewbeast123> thanks anyway
#537 [12:34] <Capfan67> andrewbeast123, Having said that, It would be a security breach for Mojang to release email accounts. Question:
#538 [12:34] <Capfan67> andrewbeast123, Do you think it's one of your emails, but you don't know which?
#539 [12:34] <andrewbeast123> yep
#540 [12:34] <Capfan67> andrewbeast123, In that case, request a password reset on each of your emails. The one that gets the response will have a Mojang account attached.
#541 [12:35] <andrewbeast123> The problem with that is I used two e-mails
#542 [12:35] * TMH99 [webchat@ppp079166233132.access.hol.gr] has joined #minecrafthelp
#543 [12:35] <andrewbeast123> One was for my friend who wanted Minecraft but didn't have an e-mail to use
#544 [12:36] <Capfan67> andrewbeast123, So, the process would be, request a password reset on the accounts you *suspect* may have your account.
#545 [12:36] <TMH99> Hey everyone. I am having technical difficulties, to the point where my game won't start beyond the initial window.
#546 [12:36] <Capfan67> andrewbeast123, If that process doesn't work, you'll need to contact Mojang Support:
#547 [12:36] <Capfan67> ??> andrewbeast123 account/send-email
#548 [12:36] <Absol> andrewbeast123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#549 [12:36] <Absol> andrewbeast123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#550 [12:36] <Capfan67> TMH99, What happens when you try to start the game?
#551 [12:37] <TMH99> The launcher closes and the game window appears, but it's interior stays white. It doesn't go beyond this point.
#552 [12:37] <Odysseius> ??> TMH99 av/adwcleaner
#553 [12:37] <Absol> TMH99: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#554 [12:37] <Absol> TMH99: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#555 [12:38] <TMH99> So it's malware?
#556 [12:38] <Capfan67> TMH99, That's a possibility. Also, Incorrect drivers and Overlay software might cause that. So, one step at a time. Run the cleaner and see if the problem persists.
#557 [12:39] <andrewbeast123> What cases are being looked into from February 24?
#558 [12:39] <TMH99> Problem does persist. I have done so already.
#559 [12:39] <Odysseius> andrewbeast123, Account Support Cases.
#560 [12:39] <andrewbeast123> oh
#561 [12:39] <andrewbeast123> ok
#562 [12:39] <Capfan67> andrewbeast123, That page tells you which day Mojang is processing today. It's an indication of how offset they are from real time response.
#563 [12:39] <Odysseius> TMH99, Also restarted your system after a full scan and clean?
#564 [12:39] <TMH99> yes
#565 [12:40] <Capfan67> TMH99, I don't see your name or IP in history. When did you do this?
#566 [12:40] <TMH99> Yesterday.
#567 [12:40] <Odysseius> TMH99, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#568 [12:40] <Odysseius> ??> TMH99 tools/hjt
#569 [12:40] <Absol> TMH99: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#570 [12:40] <Absol> TMH99: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#571 [12:43] <TMH99> https://paste.ubuntu.com/p/SpV4xHZgzh/
#572 [12:43] <Odysseius> ??> TMH99 win/dxdiag
#573 [12:43] <Absol> TMH99: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#574 [12:44] <Capfan67> TMH99, Open your Discord settings, click on Overlay and Disable the Discord Overlay. Then test again
#575 [12:44] * Joe [webchat@host-78-151-150-56.as13285.net] has joined #minecrafthelp
#576 [12:44] <Joe> Hello
#577 [12:45] <Capfan67> Hi
#578 [12:45] <Joe> my problem is that I have bought multiple texture and mash up packs but for some reason I can no longer use them what do you think is wrong with it
#579 [12:46] <TMH99> I'll message back when it's done. Thank you so far.
#580 [12:47] <Capfan67> Joe, we support the Java Edition here. But as a tidbit of information, your purchases should be attached to your platform store login. Make sure you're using the same login when you play. If you still have trouble, contact your platform support for help.
#581 [12:47] <Capfan67> Joe, (as this is a purchase/licensing issue).
#582 [12:47] <Joe> Thanks for your help
#583 [12:48] <Joe> Oh and when I go on the minecraft store in the game nothing is there and it says the content is not there or is no longer for sale
#584 [12:49] <Odysseius> Joe, Like we said, it's better to contact XBox/Nintendo/Google Play/Apple Store Support.
#585 [12:50] <Joe> Ok
#586 [12:50] <TMH99> +Capfan67 I have done as you said. Here's the new pastebin
#587 [12:50] <TMH99> https://paste.ubuntu.com/p/NzGQjQtsy7/
#588 [12:50] <Capfan67> Joe, Did you make the setting change to Discord and try again?
#589 [12:51] <Capfan67> TMH99, Did you make the setting change to Discord and try again?
#590 [12:52] <TMH99> Am launching it now
#591 [12:52] * andrewbeast123 [webchat@c-174-48-208-53.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#592 [12:54] <TMH99> One recurring warning occurs every time I launch. Also I have the fatal exit code when it inevitably crashes.
#593 [12:54] <TMH99> Process crashed with exit code -805306369
#594 [12:55] <Odysseius> ??> TMH99 win/dxdiag
#595 [12:55] <Absol> TMH99: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#596 [12:55] <TMH99> Alright, headed there now. Thank you.
#597 [12:59] * Anthony [webchat@c-73-139-181-249.hsd1.fl.comcast.net] has joined #minecrafthelp
#598 [12:59] <Anthony> Hello
#599 [12:59] <Odysseius> Anthony, Hello
#600 [13:00] <Anthony> So he is the story
#601 [13:01] <TMH99> Full DxDiag report coming up.
#602 [13:02] <TMH99> https://paste.ubuntu.com/p/Hw5QrXZppQ/
#603 [13:02] <Anthony> i got an new ssd for my pc but i want to keep mc and all its fiels on the hard drive i have but when i try to start the game it says "Error details: The system cannot find the path specified. Filename on disk: .minecraft Path: F:\Users\antho\AppData\Roaming\.minecraft Exists: false"
#604 [13:03] <Odysseius> Anthony, It's not that simple, moving Minecraft to a different drive requires advanced knowledge, which we can't really properly explain here unfortunately.
#605 [13:03] <Anthony> okay so what should i do
#606 [13:03] <Odysseius> Anthony, https://google.com/
#607 [13:04] <Anthony> okay
#608 [13:04] <Anthony> well thanks anyways
#609 [13:04] <Capfan67> Anthony, Quick question:
#610 [13:04] <Anthony> go ahead
#611 [13:04] <Capfan67> Anthony, Did you run the Minecraft installer on your new system?
#612 [13:05] <Anthony> oh that makes sense
#613 [13:05] <Anthony> yea i did
#614 [13:06] <Capfan67> Anthony, If you're using the web client, look at the left pannel and see if there is a channel listed with my name.
#615 [13:07] <Anthony> whast the web client?
#616 [13:07] <Capfan67> Anthony, Are you talking to us in a browser?
#617 [13:07] <Anthony> Tea
#618 [13:07] <Anthony> Yea*
#619 [13:07] <Anthony> i see your name
#620 [13:07] <Capfan67> click on it.
#621 [13:12] * BetoGamesYT [webchat@177.201.18.23] has joined #minecrafthelp
#622 [13:12] <BetoGamesYT> hello
#623 [13:13] * BetoGamesYT [webchat@177.201.18.23] has quit. (Client Quit)
#624 [13:15] <TMH99> Absol So I did as you said. How's the pastebin looking?
#625 [13:19] * TMH99 [webchat@ppp079166233132.access.hol.gr] has quit. (Quit: webchat.esper.net)
#626 [13:22] * MNCJ [webchat@71-211-22-49.clsp.qwest.net] has joined #minecrafthelp
#627 [13:30] <MNCJ> I just bought Minecraft for my kids. Trying to run it on a new iMac. Downloaded the application, dragged it into the Applications folder. When I click on the icon in that folder to open, I get a page of code (I guess that's what it was) and a message asking if I'd like to reopen. When I click on REOPEN at the bottom of the page, it happens over and
#628 [13:30] <MNCJ> over again.
#629 [13:39] * Alex1 [webchat@68-119-14-71.dhcp.unas.wa.charter.com] has joined #minecrafthelp
#630 [13:39] * Josh3 [webchat@ip68-225-93-89.cl.ri.cox.net] has joined #minecrafthelp
#631 [13:39] <Josh3> hello?
#632 [13:39] <Alex1> hello
#633 [13:39] <Capfan67> Hi
#634 [13:40] <Alex1> i have an issue with minecraft 1.13.2
#635 [13:40] <Capfan67> Alex1, What issue do you have?
#636 [13:40] <Josh3> Can I get help with my minecraft account? I don't remember my security questions and the email connected with the account is outdated
#637 [13:41] <Alex1> me and my brother want to play together
#638 [13:41] <Capfan67> Josh3, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#639 [13:41] <Capfan67> If not, you'll need to contact Mojang support.
#640 [13:41] <Alex1> and he started a world and opened LAN and this error pops up
#641 [13:41] <Josh3> How do I contact mojang support?
#642 [13:41] <Alex1> io.netty.channel.abstractchannel$annotatedconnectexception timed out
#643 [13:42] <Capfan67> ??> Josh3 account/send-email
#644 [13:42] <Absol> Josh3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#645 [13:42] <Absol> Josh3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#646 [13:42] <Capfan67> Alex1, You're both on the same network?
#647 [13:42] <Alex1> yes
#648 [13:42] <Alex1> we both are directly plugged in to the same ethernet
#649 [13:43] * Josh3 [webchat@ip68-225-93-89.cl.ri.cox.net] has quit. (Client Quit)
#650 [13:43] <Capfan67> Alex1, This usually turns out to be Firewall, network settings or Antivirus. Start by temporarily disabling the firewall on both machines and trying again.
#651 [13:43] <Alex1> ok
#652 [13:43] <Alex1> one minute
#653 [13:44] <Alex1> is there any other way to do it beside turning off fierwall
#654 [13:44] <Alex1> firewall
#655 [13:45] <Capfan67> Alex1, The solution would be to properly configure the firewall, but first you want to determine if the firewall is the issue.
#656 [13:45] * itsthebloom [webchat@d-146-168-193-16.cpe.metrocast.net] has joined #minecrafthelp
#657 [13:45] <Alex1> ok
#658 [13:46] <Alex1> i tried it and firewall is the issue
#659 [13:46] <Capfan67> Alex1, What OS is the host running?
#660 [13:46] <Alex1> windows 10
#661 [13:46] <itsthebloom> Hey, I had my account automigrated from a MC account to a Mojang account without having been contacted, and in the transition, my password currently doesn't work, locking me out of my current playthrough. Any way I can get this fixed, other than waiting for the help ticket I put in to be answered? The help page about the wait says they're on ticket
#662 [13:46] <itsthebloom> s from Feb 24, and I'd rather not wait a month to get access back if possible.
#663 [13:46] <Alex1> both of us are
#664 [13:47] <Capfan67> Alex1, Open Settings (Win+I) > Network and Internet > Ethernet > Network > then look at Network Profile. Are you set to public or private?
#665 [13:48] <Capfan67> ??> itsthebloom account/hacked
#666 [13:48] <Absol> itsthebloom: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#667 [13:48] <Absol> itsthebloom: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#668 [13:49] <itsthebloom> Do you have any idea how I can find my transaction ID? I had a code sent to me via Facebook at around Beta 1.3, and I no longer have access to that facebook.
#669 [13:49] <Capfan67> itsthebloom, Here's the help page:
#670 [13:49] <Capfan67> ??> itsthebloom account/trans-id
#671 [13:49] <Absol> itsthebloom: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#672 [13:50] <itsthebloom> will that work given that I didn't make the transaction? I got it as a gift from a friend
#673 [13:51] <Capfan67> itsthebloom, The gift card code is your transaction ID. If you absolutely can't find it, let Mojang know in your ticket request along with any other information about the account when it was created (email, etc). They will let you know what options you have available to you.
#674 [13:51] <itsthebloom> and I'm likely gonna wait a month, correct?
#675 [13:52] <Capfan67> itsthebloom, Unfortunately, yes. Once you reach the top of the queue, they'll be responsive as you exchange emails through the process.
#676 [13:53] <Alex1> im on private
#677 [13:53] <itsthebloom> Well, that sucks. Thanks anyway, though I'm slightly irritable that a company able to hand a billion over to a white supremacist Q-anon lunatic can't afford a response time short of a month.
#678 [13:54] <Capfan67> Alex1, Make sure the host is on private as well. Odds are, it's the machines that's the problem. If that change doesn't fix the issue, then the next step is to allow Javaw.exe through the firewall. You will need to refer to your firewall software for instructions, as they're all slightly different.
#679 [13:54] <Alex1> thank you
#680 [13:54] * Alex1 [webchat@68-119-14-71.dhcp.unas.wa.charter.com] has quit. (Quit: webchat.esper.net)
#681 [13:55] <Capfan67> itsthebloom, As a note, Mojang is still it's own entity, just owned by Microsoft. Mojang handles Java tech support.
#682 [13:55] <Capfan67> itsthebloom, Turns out, the holidays, plus flu season, plus the huge data breach in Jan (not Mojang), have created a huge backlog. Hopefuly it gets better soon.
#683 [13:56] * space_odyssey_2001 [webchat@12.70.181.66] has joined #minecrafthelp
#684 [13:58] <space_odyssey_2001> Hi, I have an old minecraft permium account from several years ago and can't seem to remember the exact email or password for the account to migrate it over to a mojang one, but I remember the username. Is there a way to recover this account?
#685 [13:58] <Capfan67> space_odyssey_2001, Migration requires knowing the email. If you don't you'll need Mojang to help you migrate:
#686 [13:58] <Capfan67> ??> space_odyssey_2001 account/send-email
#687 [13:58] <Absol> space_odyssey_2001: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#688 [13:58] <Absol> space_odyssey_2001: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#689 [13:59] <Capfan67> space_odyssey_2001, btw, all these years later, it's still one of my favorite movies. =)
#690 [14:00] <space_odyssey_2001> Awesome! Thanks for the help. Same here.
#691 [14:08] * Leries [webchat@167.232.broadband4.iol.cz] has joined #minecrafthelp
#692 [14:09] <Leries> Hello, It's been 14 days since i wrote on MC support. My ACC got hacked. Can i do something to speed up the procces? I mean it's been 2 weeks
#693 [14:09] <Capfan67> Leries, They're 3+ weeks out from real time as of today: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#694 [14:10] <Leries> So I have to wait 1+ more week/s ? How can this happen?
#695 [14:10] <Leries> I mean when i wrote to Blizz supp i got response within 20 minutes. Not 20 days
#696 [14:11] <Capfan67> Leries, We're with you. We'd love to see things much faster, including a support overhaul. ...but we're not Mojang, just player like you.
#697 [14:12] <Leries> Yeah I know that. I was just wondering if it's just me or Mojang has bad and lazy stuff
#698 [14:12] <Leries> staff*
#699 [14:12] <Capfan67> Leries, So, the Holidays, flu season and the Data Breach the beginning of the year (not Mojang) resulted in a huge backlog of support requests.
#700 [14:12] <Capfan67> Leries, They're not lazy. My understanding is, each support person closes over 400 tickets per day. They're just overwhelmed/understaffed for the volume.
#701 [14:13] <Leries> It still doesn't excuse them. Because now it's easier for me to buy a new one. I think it's not they're stacked with tickets... I think they just want to rip off more money.
#702 [14:14] <Capfan67> Leries, I personally don't think that's the incentive, but one is free to speculate.
#703 [14:15] <Leries> Anyways, thx for info. I'm gonna keep spamming them until they respond eventualy. I mean i'm 22 and i'm just full of it.
#704 [14:15] <Capfan67> Leries, And you're right that the cause doesn't excuse the result. Hopefully it gets better soon.
#705 [14:15] <Leries> Gtg, thx for help.
#706 [14:15] <Leries> cya
#707 [14:15] <Capfan67> Leries, Spamming them contributes to the problem, of course.
#708 [14:15] * Leries [webchat@167.232.broadband4.iol.cz] has quit. (Quit: webchat.esper.net)
#709 [14:17] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#710 [14:20] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#711 [14:22] * scottyt [webchat@host86-182-43-15.range86-182.btcentralplus.com] has joined #minecrafthelp
#712 [14:22] <scottyt> reckon you can help out a very confused guy?
#713 [14:23] <Capfan67> scottyt, It's certainly possible. What'cha need?
#714 [14:23] <scottyt> ok allow me some time to type out my issue
#715 [14:24] <scottyt> ok so basically
#716 [14:24] <scottyt> I have a Minecraft java edition account and was eligible for a redemption code for Minecraft windows 10 edition, for which I have redeemed.
#717 [14:24] <scottyt> however it does not allow me to play realms
#718 [14:26] <Capfan67> scottyt, We provide Java Edition support here, not Bedrock. So, let's just briefly touch on what's happening, though we may not get far..
#719 [14:26] <Capfan67> scottyt, Does Win10 Edition run? If so, did you sign in with an XBoxLive account?
#720 [14:26] <scottyt> ahh okay sorry about that
#721 [14:27] * xo220c [webchat@adsl-194-207-143-181.karoo.kcom.com] has joined #minecrafthelp
#722 [14:27] <scottyt> ive signed in with an account and when I click on the realms tab it comes up with the list of joinable friends
#723 [14:27] <xo220c> I do not have access to my mojang account and none of the help articles have helped
#724 [14:28] <Capfan67> xo220c, what happens when you try to log in?
#725 [14:28] <scottyt> but above it, it reads "all realms have been updated you need to update your Minecraft to continue playing realms"
#726 [14:28] <Capfan67> scottyt, Looking at the main menu, what version do you have?
#727 [14:29] <xo220c> it comes up with the generic message saying my credtials are wrong
#728 [14:29] <Capfan67> xo220c, Are you able to log into Mojang.com?
#729 [14:29] <xo220c> nope
#730 [14:29] <xo220c> and im not even recieving an email to reset my password
#731 [14:29] <Capfan67> xo220c, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#732 [14:30] <Capfan67> xo220c, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#733 [14:30] <Capfan67> ??> xo220c account/send-email
#734 [14:30] <Absol> xo220c: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#735 [14:30] <Absol> xo220c: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#736 [14:30] <scottyt> it says I have v1.8.1 which I swear is severely outdated, but when I go on to the Minecraft store to search for updates, theres none to be found
#737 [14:30] <Capfan67> 1.8.1 is *very* outdated. Like, 6 months old. The current version (released this week) is 1.10.0
#738 [14:31] <Capfan67> scottyt, Make sure your Windows is updated (Windows + I > Security and Updates > CHeck for Updates), and then reboot. See if you get the update.
#739 [14:32] <Capfan67> scottyt, Beyond that, you'll need to contact Windows Store support, and ask why you're not getting automatic updates.
#740 [14:34] * Amerok18 [webchat@164.62-99-100.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#741 [14:34] <Amerok18> hi
#742 [14:34] <Capfan67> Hi
#743 [14:35] <Amerok18> spanish?
#744 [14:35] <Capfan67> Amerok18, Sorry, we speak English here.
#745 [14:35] <Amerok18> well
#746 [14:35] <Amerok18> i have problem with minecraft launcher
#747 [14:35] <Amerok18> i cant see the launcher
#748 [14:35] <Capfan67> Amerok18, Is it running on your task bar, but you can't see the window?
#749 [14:36] <Amerok18> i dont see window of minecraft launcher
#750 [14:37] <Capfan67> Amerok18, Shift-Right-Click on the taskbar icon. Choose Maximize.
#751 [14:38] <Amerok18> where are maximize
#752 [14:38] <Amerok18> ohhh
#753 [14:38] <Amerok18> yes
#754 [14:38] <Capfan67> Amerok18, When you Shift-Right-Click, it will be in the menu
#755 [14:38] <Amerok18> i see now
#756 [14:38] <Amerok18> thank you
#757 [14:39] <Amerok18> why that problem?
#758 [14:39] <Capfan67> Amerok18, If you have multiple screens, or just mis-clicked with your mouse, you may have moved the launcher off your window (to the side).
#759 [14:40] <Amerok18> thank you
#760 [14:40] * Amerok18 [webchat@164.62-99-100.dynamic.clientes.euskaltel.es] has quit. (Quit: webchat.esper.net)
#761 [14:41] * TMH99 [webchat@ppp079166233132.access.hol.gr] has joined #minecrafthelp
#762 [14:43] <TMH99> Hey everyone. I asked about my issue with Minecraft not loading in beyond the initial window of the game. Have you gotten anywhere so far?
#763 [14:43] * scottyt [webchat@host86-182-43-15.range86-182.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#764 [14:43] <Odysseius> TMH99, Could you get me the DxDiag again please?
#765 [14:43] <Odysseius> ??> TMH99 win/dxdiag
#766 [14:43] <Absol> TMH99: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#767 [14:44] * ItzStefZ [webchat@ppp-2-86-245-43.home.otenet.gr] has joined #minecrafthelp
#768 [14:44] <ItzStefZ> .
#769 [14:44] <ItzStefZ> anyone here?
#770 [14:44] <TMH99> https://paste.ubuntu.com/p/wC3XtNpX77/
#771 [14:46] <Odysseius> ItzStefZ, Hello
#772 [14:47] <Odysseius> ??> TMH99 oem/hp/product-number
#773 [14:47] <Absol> TMH99: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#774 [14:47] <Absol> TMH99: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#775 [14:50] <ItzStefZ> im doing it
#776 [14:50] <ItzStefZ> nothing happened
#777 [14:50] <TMH99> 1WY46EA#AB7 is the product code.
#778 [14:50] <ItzStefZ> 1WY46EA#AB7
#779 [14:50] <ItzStefZ> here is my code
#780 [14:51] <TMH99> ?
#781 [14:51] <ItzStefZ> you asked for my hp product number
#782 [14:51] <ItzStefZ> itsn't this one?
#783 [14:51] <Capfan67> ItzStefZ, Be mindful of instructions sent to other people and not you.
#784 [14:51] <ItzStefZ> isn't*
#785 [14:51] <Odysseius> ItzStefZ, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#786 [14:51] <ItzStefZ> oh ok
#787 [14:52] <TMH99> it happens that we have the same product code. It's fine by me.
#788 [14:52] <ItzStefZ> so do you work in mojang?
#789 [14:52] <TMH99> Look at the bottom of this page.
#790 [14:52] * N0moarbiscuitz [webchat@67-20-24-70.fidnet.com] has joined #minecrafthelp
#791 [14:52] <Odysseius> ItzStefZ, We are volunteers, no.
#792 [14:52] <ItzStefZ> oh
#793 [14:52] <TMH99> MinecraftIRC.net is not affiliated with Mojang AB or Microsoft.
#794 [14:53] <TMH99> Back to my issue.
#795 [14:53] <Odysseius> TMH99, Download and Install this driver: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93147.exe
#796 [14:53] <ItzStefZ> i just want to buy a minecon cape and i dont know how
#797 [14:53] <Odysseius> ItzStefZ, You can't.
#798 [14:53] <ItzStefZ> why?
#799 [14:54] <N0moarbiscuitz> Heya, I lost my super old email to my minecraft account and unable to migrate because of so, can I find it in my minecraft account setting or just wait for support ti find it?
#800 [14:54] <Odysseius> ItzStefZ, Only Minecon '11, '12, '13, '15 and '16 attendees received those capes.
#801 [14:54] <Odysseius> N0moarbiscuitz, If you have already contacted Mojang, wait for them to answer.
#802 [14:55] <ItzStefZ> but there are sites that give minecon capes for $
#803 [14:55] <ItzStefZ> and my friend got 1 minecon from these sites
#804 [14:55] <Odysseius> ItzStefZ, Most of them are fake, and all of them are illegal and can get you banned from the game.
#805 [14:55] <ItzStefZ> oh
#806 [14:55] <ItzStefZ> 1 more question
#807 [14:55] <ItzStefZ> how can i get the realm map maker cape?
#808 [14:56] <N0moarbiscuitz> Aright, but why does it say they they are back upped by a month with claims?
#809 [14:56] <Odysseius> ItzStefZ, https://atlas.minecraft.net/
#810 [14:56] <Odysseius> N0moarbiscuitz, Because they are.
#811 [14:56] <N0moarbiscuitz> Is there any risk to my account if I dont get it migrated soon?
#812 [14:56] <ItzStefZ> there is no button for sign up only sign in
#813 [14:57] <Odysseius> N0moarbiscuitz, Just wait for them to answer.
#814 [14:57] <N0moarbiscuitz> ok
#815 [14:57] * N0moarbiscuitz [webchat@67-20-24-70.fidnet.com] has quit. (Client Quit)
#816 [14:57] <ItzStefZ> odysseius there is no button to sign in
#817 [14:57] <ItzStefZ> sign up*
#818 [14:58] <Odysseius> ItzStefZ, Hm, right, they changed it. I don't think it's possible to get it anymore, sorry. As of right now, there isn't one single simple way to receive a cape. They are supposed to be for special appreciation by Mojang for certain people.
#819 [14:58] <Galaxy_2Alex> grr
#820 [14:58] <ItzStefZ> oh ok
#821 [15:08] * Andrewscyp [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has joined #minecrafthelp
#822 [15:09] <Andrewscyp> Hi I need help with this. it keeps saying something like ionetty.AbstractChannel and I dont know how to fix it
#823 [15:09] <Andrewscyp> I want to play mineplex but this keeps blocking me from playing
#824 [15:09] <Galaxy_2Alex> Andrewscyp, Does it happen just on Mineplex, or on other servers as well?
#825 [15:10] <Andrewscyp> Others
#826 [15:10] <Galaxy_2Alex> Andrewscyp, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#827 [15:10] <Galaxy_2Alex> ??> Andrewscyp tools/hjt
#828 [15:10] <Absol> Andrewscyp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#829 [15:10] <Absol> Andrewscyp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#830 [15:11] <Andrewscyp> Give me a little time im bad at this stuff
#831 [15:12] <Andrewscyp> Where does it say administrator
#832 [15:15] <Galaxy_2Alex> Andrewscyp, Right click the file, then click "Run as Administrator"
#833 [15:16] * Born [webchat@207.86.120.42] has joined #minecrafthelp
#834 [15:16] <Born> Hello?
#835 [15:16] <Galaxy_2Alex> Born, Hello
#836 [15:16] <Born> Hi
#837 [15:17] <Born> So i have a problem
#838 [15:17] <Born> Are you someone who might be able to help me?
#839 [15:17] <Andrewscyp> Ok I pasted it in pastebin
#840 [15:17] <Galaxy_2Alex> Born, What problem?
#841 [15:17] <Andrewscyp> Now what?
#842 [15:17] <Galaxy_2Alex> Andrewscyp, Please send us the link to the paste.
#843 [15:17] <Andrewscyp> do i post it in this chat?
#844 [15:18] <Galaxy_2Alex> Andrewscyp, Yes.
#845 [15:18] <Andrewscyp> https://paste.ubuntu.com/p/7ZjxXZbxNx/
#846 [15:18] <Born> So i am not getting an emial to change my account password for minecraft
#847 [15:18] <Born> So i am not getting an emial to change my account password for minecraft
#848 [15:18] * Andrewscyp [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has left #minecrafthelp
#849 [15:18] <Galaxy_2Alex> Born, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#850 [15:18] <Born> As well there is also another problem
#851 [15:19] <Born> the last time i was in my account i was unable to download the game
#852 [15:19] <Born> And it was trying to make me buy the game again
#853 [15:19] <Galaxy_2Alex> Born, What is your account username?
#854 [15:19] <Born> is there a reason for this or am i stupid
#855 [15:19] <Born> Something along the lines of Bornassassin123
#856 [15:20] <Born> I dont think i can give you an exact name because i havent been able to get in for so long
#857 [15:20] <Galaxy_2Alex> Born, Are you 100% sure you are using the correct email address to log in?
#858 [15:20] * Andrewscyp5 [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has joined #minecrafthelp
#859 [15:20] <Andrewscyp5> Hi
#860 [15:20] <Andrewscyp5> SOrry um absol
#861 [15:21] <Andrewscyp5> i logged out of this by accident
#862 [15:21] <Born> No im about 98% sure
#863 [15:21] <Andrewscyp5> Please tell me what happened
#864 [15:21] <Galaxy_2Alex> Andrewscyp5, Uninstall Webroot, it is known to cause issues with Minecraft.l
#865 [15:21] <Galaxy_2Alex> Born, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#866 [15:21] <Galaxy_2Alex> ??> Born account/trans-id
#867 [15:21] <Absol> Born: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#868 [15:21] <Galaxy_2Alex> ??> Born account/send-email
#869 [15:21] <Absol> Born: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#870 [15:21] <Absol> Born: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#871 [15:22] <Andrewscyp5> Absol how do i get rid of it
#872 [15:22] <Galaxy_2Alex> Andrewscyp5, It's a program installed on your PC, uninstall it through the Control Panel > Programs
#873 [15:23] <Born> I couldint find the Id
#874 [15:23] * Andrewscyp5 [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has quit. (Client Quit)
#875 [15:23] <Born> I looked at everything i possibly could and i just hecked?
#876 [15:24] <Galaxy_2Alex> Born, Check the link Absol gave you, it tells you how to recover it.
#877 [15:24] * Andrewscyp [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has joined #minecrafthelp
#878 [15:24] <Andrewscyp> k god
#879 [15:25] <Andrewscyp> i accidentally logged out again
#880 [15:25] <Galaxy_2Alex> Andrewscyp, It's a program installed on your PC, uninstall it through the Control Panel > Programs
#881 [15:25] <Andrewscyp> i did uninstall it
#882 [15:25] <Andrewscyp> now what
#883 [15:25] <Galaxy_2Alex> Andrewscyp, Restart your PC, and check if the problem has been resolved.
#884 [15:26] * Andrewscyp [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has quit. (Client Quit)
#885 [15:26] <TMH99> +Capfan67 I suppose that I need to restart now that the updated driver is in place.
#886 [15:27] <Galaxy_2Alex> TMH99, Yes.
#887 [15:28] <TMH99> Alrighty. I'll check in with you when done.
#888 [15:28] * TMH99 [webchat@ppp079166233132.access.hol.gr] has quit. (Quit: webchat.esper.net)
#889 [15:31] * Nayosu [webchat@bband-dyn162.178-40-37.t-com.sk] has joined #minecrafthelp
#890 [15:32] * KeGamerT_YT [webchat@181-160-99-11.baf.movistar.cl] has joined #minecrafthelp
#891 [15:32] <KeGamerT_YT> hola tengo un problema con mi minecraft no me inicia el juego
#892 [15:32] <Nayosu> Hello
#893 [15:33] <Galaxy_2Alex> ??> KeGamerT_YT lang/es
#894 [15:33] <Absol> KeGamerT_YT: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#895 [15:33] <Galaxy_2Alex> Nayosu, Hello
#896 [15:34] <KeGamerT_YT> hello I have a problem with my minecraft does not start the game, I miss an error
#897 [15:34] <Galaxy_2Alex> KeGamerT_YT, What is the error? Or is there none?
#898 [15:35] <Nayosu> Hello, i just bought a minecraft realm but any of my friends, even me, cant connect to a server. We are having the same issue : Internal exception: java.io,ioexception: remote bla bla screen : http://prntscr.com/n16o94
#899 [15:35] <Galaxy_2Alex> Nayosu, Try switching to a different world on the Realm.
#900 [15:35] <Nayosu> ok, gimme sec
#901 [15:36] <KeGamerT_YT> When I start the version I get a problem error of the graphics drivers
#902 [15:36] <Galaxy_2Alex> lead_pipe23, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#903 [15:36] * Andrewscyp [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has joined #minecrafthelp
#904 [15:36] <Andrewscyp> It didnt work
#905 [15:36] <KeGamerT_YT> hello I have a problem with my minecraft does not start the game, I miss an error ,When I start the version I get a problem error of the graphics drivers
#906 [15:36] <Andrewscyp> I even updated my computer
#907 [15:37] <Galaxy_2Alex> lead_pipe23, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#908 [15:37] <Galaxy_2Alex> err derp, sorry
#909 [15:37] <Galaxy_2Alex> KeGamerT_YT, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#910 [15:37] <Nayosu> nothing sir, still same issue
#911 [15:37] <Galaxy_2Alex> Andrewscyp, Restart your router, then try again.
#912 [15:37] <KeGamerT_YT> yes :https://paste.ubuntu.com/p/PjsZbHRNyv/
#913 [15:38] <Galaxy_2Alex> KeGamerT_YT, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#914 [15:38] * signius [~signius@79-73-127-6.dynamic.dsl.as9105.com] has joined #minecrafthelp
#915 [15:38] <Andrewscyp> GOt it to work actually THANK YOU SO MUCH!
#916 [15:38] <Galaxy_2Alex> Nayosu, That is odd, and all of you are receiving that error?
#917 [15:38] * signius [~signius@79-73-127-6.dynamic.dsl.as9105.com] has quit. (Client Quit)
#918 [15:39] <Nayosu> only two of them tried, but yes
#919 [15:39] <KeGamerT_YT> ouh :c thanks
#920 [15:39] * Jayden [webchat@ip4da6ab0e.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#921 [15:39] * KeGamerT_YT [webchat@181-160-99-11.baf.movistar.cl] has quit. (Quit: webchat.esper.net)
#922 [15:39] <Galaxy_2Alex> Nayosu, Can you join any other servers?
#923 [15:40] * Andrewscyp [webchat@c-69-142-105-44.hsd1.nj.comcast.net] has quit. (Client Quit)
#924 [15:41] <Nayosu> yes
#925 [15:45] <Galaxy_2Alex> Nayosu, That is very odd indeed, looks like there might be something wrong with that specific Realm. Have you tried closing it, then reopeneing it?
#926 [15:45] <Nayosu> yes, several times
#927 [15:45] * firefox98mc [webchat@net-93-66-70-166.cust.vodafonedsl.it] has joined #minecrafthelp
#928 [15:45] <Galaxy_2Alex> Nayosu, Please contact customer support, shortly describe the issue, provide the name of the Realm, and your Minecraft username. Absol will give you the details.
#929 [15:46] <Galaxy_2Alex> ??> Nayosu mojang/email
#930 [15:46] <Absol> Nayosu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#931 [15:46] <Absol> Nayosu: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#932 [15:46] <firefox98mc> Hi after the migration I don't have anymore minecraft linked to my account
#933 [15:47] <Galaxy_2Alex> firefox98mc, And you are sure you are using the correct account to log in? What is the username of the account?
#934 [15:48] <Nayosu> i did that :) are they replying fast or? heh ( i dont wanna pay for somethin where i cant play you know. )
#935 [15:49] <Galaxy_2Alex> Nayosu, Unfortunately, it may take a while - please make sure that, if they don't refund those days or add them back to your Realm, to reply them back and ask for that.
#936 [15:49] <firefox98mc> The account name is firefox98mc and I think it's the right account log in, it's the same of all mail registration mail with mojang
#937 [15:50] <firefox98mc> I can log in but i don't have minecraft anymore
#938 [15:50] * TMH99 [webchat@ppp079166233132.access.hol.gr] has joined #minecrafthelp
#939 [15:50] <Galaxy_2Alex> firefox98mc, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#940 [15:50] <Galaxy_2Alex> ??> firefox98mc account/trans-id
#941 [15:50] <Absol> firefox98mc: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#942 [15:50] <Galaxy_2Alex> ??> firefox98mc account/send-email
#943 [15:50] <Absol> firefox98mc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#944 [15:50] <Absol> firefox98mc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#945 [15:50] <firefox98mc> ok
#946 [15:50] <Nayosu> well ... , anyways thanks for your time. Have a nice day :)
#947 [15:51] <TMH99> So far, the fix you recommended for my issue is working. Thank you so much for taking the time.
#948 [15:52] * Nayosu [webchat@bband-dyn162.178-40-37.t-com.sk] has quit. (Quit: webchat.esper.net)
#949 [16:16] * PikapiCharger [webchat@189-213-89-110.static.axtel.net] has joined #minecrafthelp
#950 [16:17] <PikapiCharger> i get "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" every time try to connect to one server, only that one, the other servers are working
#951 [16:18] <Galaxy_2Alex> PikapiCharger, Probably an issue with that server then.
#952 [16:18] <PikapiCharger> not really
#953 [16:18] <PikapiCharger> its a network and i were able to connect using a VPN
#954 [16:19] <Galaxy_2Alex> PikapiCharger, Your Internet Service Provider might be blocking the connection in that case.
#955 [16:19] <PikapiCharger> theres any way to avoid that blocking?
#956 [16:19] <PikapiCharger> its just a mc server lol
#957 [16:20] <Galaxy_2Alex> PikapiCharger, Probably not, some ISP can be really annoying to deal with, they will probably have no idea what you are talking about if you try to contact them.
#958 [16:20] <Galaxy_2Alex> PikapiCharger, If using a VPN worked, do that.
#959 [16:20] <PikapiCharger> any free vpn without bandwitch limit?
#960 [16:20] <PikapiCharger> thats why i dont use a vpn atm
#961 [16:21] <PikapiCharger> i cant afford
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#963 [16:22] <PikapiCharger> ok, dont worry
#964 [16:22] <PikapiCharger> ill search it by myself
#965 [16:22] <PikapiCharger> thx btw
#966 [16:22] <PikapiCharger> thx btw
#967 [16:22] * PikapiCharger [webchat@189-213-89-110.static.axtel.net] has left #minecrafthelp
#968 [16:31] * Nayosu [webchat@bband-dyn162.178-40-37.t-com.sk] has joined #minecrafthelp
#969 [16:32] <Nayosu> Hello again..
#970 [16:42] <Nayosu> anyone?
#971 [16:44] * Brooke8 [webchat@c-76-18-198-228.hsd1.fl.comcast.net] has joined #minecrafthelp
#972 [16:45] <Brooke8> hello, my minecraft launcher is not working. It goes to the "Mojang" loading screen when I launch it and then it goes unresponsive, and I don't know how to fix it
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#974 [16:52] * Tom [webchat@cpe-65-185-67-125.neo.res.rr.com] has joined #minecrafthelp
#975 [16:53] <Tom> Hello, I haven't logged into Minecraft on this pc in awhile. I am trying now and I cannot. I am not receiving any emails for my password reset attempts either.
#976 [16:58] * klausima [webchat@cpe-75-179-132-254.cinci.res.rr.com] has joined #minecrafthelp
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#978 [17:00] <klausima> I need help with a problem that happens when I open a world on minecraft, it works for a couple of seconds and then crashes with a message about Javas SE binary and I don't know whats going on or how to fix it. At one point it said the problem was with a dump
#979 [17:01] * Tom [webchat@cpe-65-185-67-125.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
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#982 [17:12] <ricky7> i had an old minecraft account and i know the email but now it says that the account never existed
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#986 [17:15] <EndyEnderman1> can someone help me with a minecraft book i am making? i want to know if i have permission to publish it?
#987 [17:15] <EndyEnderman1> can someone help me with a minecraft book i am making? i want to know if i have permission to publish it?
#988 [17:16] * EndyEnderman1 [webchat@c-73-120-234-2.hsd1.in.comcast.net] has left #minecrafthelp
#989 [17:27] * Webchat965 [webchat@cpe-66-25-41-228.tx.res.rr.com] has joined #minecrafthelp
#990 [17:27] * Espercorn kicked Webchat965 from #minecrafthelp (Reason: ebchat965 :User is banned from this channel)
#991 [17:30] * VinnyBr666 [webchat@45.167.184.8] has joined #minecrafthelp
#992 [17:31] <VinnyBr666> hello, what i need did if this happen: "an unexpected issue has occurred and the game has crashed"
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#995 [17:38] * klausima [webchat@cpe-75-179-132-254.cinci.res.rr.com] has joined #minecrafthelp
#996 [17:39] <klausima> accidentally disconnected, is my message from above still showing? i cant see it
#997 [17:41] * VinnyBr666 [webchat@45.167.184.8] has joined #minecrafthelp
#998 [17:44] <VinnyBr666> Hello!
#999 [17:44] <VinnyBr666> What I need did if this happen? "an unexpected issue has occurred and the game has crashed"
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#1001 [18:17] * tperjha [webchat@67-219-170-122.ptsi.net] has joined #minecrafthelp
#1002 [18:18] <tperjha> I need help with my minecraft game, every time I play it, it will minimize on me
#1003 [18:19] * VinnyBr666 [webchat@45.167.184.8] has joined #minecrafthelp
#1004 [18:19] <VinnyBr666> hello
#1005 [18:23] <VinnyBr666> What I need did if this happen? "an unexpected issue has occurred and the game has crashed"
#1006 [18:25] * Marc [webchat@152.234.106.212.dynamic.jazztel.es] has joined #minecrafthelp
#1007 [18:25] <Marc> Hi?
#1008 [18:25] <VinnyBr666> hi
#1009 [18:25] * Workdawg [webchat@c-75-73-144-189.hsd1.mn.comcast.net] has joined #minecrafthelp
#1010 [18:25] <Marc> You are assistance?
#1011 [18:26] <VinnyBr666> nop
#1012 [18:26] <Marc> ohh...
#1013 [18:26] <Workdawg> Are there any staff members here? I can't seem to get access to my account after a number of years dormant
#1014 [18:26] <tperjha> 3 of us it looks like we are waiting on help
#1015 [18:26] <Marc> really¿
#1016 [18:26] <VinnyBr666> yeah...
#1017 [18:27] <Marc> omg
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#1023 [18:45] * JenkoPKC [webchat@cpe-121-211-42-66.bwui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#1024 [18:45] <JenkoPKC> i need to find my email for my account
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#1027 [18:48] <flameji> is there anybody here that can help me retrieve my account
#1028 [18:49] * Peter_ [webchat@161.253.2.250] has joined #minecrafthelp
#1029 [18:49] <flameji> peter?
#1030 [18:49] <Peter_> I have not played on my account in a while and the email attached to it has been terminated how would I go about changing the email
#1031 [18:50] <flameji> idk
#1032 [18:50] <tperjha> You guyz need to read the notice from espercorn if you are having account issues
#1033 [18:51] <flameji> wheres that at
#1034 [18:51] <tperjha> <Espercorn> [#MineCraftHelp] Welcome to #minecrafthelp! Due to the holiday season, note that many volunteers may be away. As such, we may not quickly reply to your issues. If you have account issues, please contact Mojang: https://help.mojang.com/customer/portal/emails/new
#1035 [18:51] <Workdawg> The email says that they are currently replying to tickets from a month ago
#1036 [18:51] <Workdawg> so... good luck
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#1040 [18:52] * Gabe [webchat@host129-144.resnet.ubc.ca] has joined #minecrafthelp
#1041 [18:52] <Gabe> Hi, im having some trouble logging into my minecraft account and i'm not entirely sure what to do now
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#1046 [18:55] <Gabe> I can't seem to remember the password for my minecraft account and have tried to reset the password but unfortunately the email that is tied to my minecraft account is an email that I used a long time ago and can no longer login to that email to reset my password
#1047 [18:55] <Gabe> I can't seem to remember the password for my minecraft account and have tried to reset the password but unfortunately the email that is tied to my minecraft account is an email that I used a long time ago and can no longer login to that email to reset my password
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#1049 [18:57] * PhoenixMacDuell [webchat@c-67-181-49-247.hsd1.ca.comcast.net] has joined #minecrafthelp
#1050 [18:58] <PhoenixMacDuell> Trying to join minecraft chat, but have to register first, but nothing says HOW / WHERE to register.
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#1053 [19:34] * bookhelp [webchat@174-081-218-101.dhcp.chtrptr.net] has joined #minecrafthelp
#1054 [19:35] <bookhelp> hi, why does the page turn in my book and quill when i press space rather than just... adding a space?
#1055 [19:36] <bookhelp> also, it only happens after page 1.
#1056 [19:39] * golax505 [webchat@desktop-r34t9rm.wireless.rit.edu] has joined #minecrafthelp
#1057 [19:39] <golax505> I cant receive any emails from minecraft.net or mojang to reset my password but i know 100% that it is the right email
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#1059 [19:41] * Random_Individual [webchat@c-67-164-184-105.hsd1.co.comcast.net] has joined #minecrafthelp
#1060 [19:42] <Random_Individual> I wanna change my name before waiting 30 days o-o
#1061 [19:42] <Random_Individual> cri
#1062 [19:43] <Random_Individual> 1 decade later
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#1066 [20:01] * ViolentChauffeur [webchat@64.77.248.55] has joined #minecrafthelp
#1067 [20:02] <ViolentChauffeur> (background) I have an old minecraft legacy account and I don't have the email nor the transaction ID for the account.
#1068 [20:02] <ViolentChauffeur> Am I able to migrate to a Mojang account?
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#1070 [20:06] <Andrio> ??> ViolentChauffeur account/send-email
#1071 [20:06] <Absol> ViolentChauffeur: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1072 [20:06] <Absol> ViolentChauffeur: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1073 [20:09] <ViolentChauffeur> I sent them an email 30 minutes ago and I am waiting for their reply but I was wondering if it were possible for them to help me change my email for my Legacy MC account so I can actually migrate my account to a Mojang account.
#1074 [20:10] <ViolentChauffeur> Would anyone here know?
#1075 [20:11] <Andrio> ViolentChauffeur, can you log in to the account?
#1076 [20:13] <ViolentChauffeur> I can log into the account with the Username on the program but anywhere else no.
#1077 [20:14] * rockstar21 [webchat@c-73-182-115-214.hsd1.ga.comcast.net] has joined #minecrafthelp
#1078 [20:16] <Andrio> ViolentChauffeur, you'll need to contact Mojang to do that.
#1079 [20:16] <ViolentChauffeur> Okay, I sent them an Email to solve the problem. Thank you for trying your best to help! you guys are awesome!
#1080 [20:19] <Andrio> thanks
#1081 [20:19] <Andrio> thanks
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#1083 [20:22] <rockstar21> Anyone know what to do here? I have 2 minecraft accounts, paid of course, one is SpecticalWolf i bought on 8/2/2012 i know for sure cuz my email has the email i sent to who bought it for me. I never migrated my account and when i try to migrate it, it doesnt work. i dont have any email records from mojang/minecraft confirming i bought the game. the
#1084 [20:22] <rockstar21> other account is DesertNostalgia, which i also dont have any record of buying. I used a debit card to buy one and a prepaid game card to buy the other. Dont know what to do. Have emailed mojang about it but, saw theyre pretty backed up to Feb 24th in support requests. Any advice?
#1085 [20:23] <rockstar21> One other piece of info I have an older launcher installed on my dads computer, my password for SpecticalWolf works.
#1086 [20:27] <Andrio> rockstar21, what happens when you try to migrate your legacy account?
#1087 [20:29] <rockstar21> says incorrect email username or password.
#1088 [20:30] <rockstar21> I know for a fact i used my email as my username is my email without the @.com and the password i have had since i made the account works on the old launcher.
#1089 [20:32] <Andrio> So how hard is it to guess the password now?
#1090 [20:37] <rockstar21> Not hard to guess i guess. Its not a real word but i guess if someone used a brute force hacker on my acc it wouldnt be the hardest?
#1091 [20:37] <rockstar21> Why?
#1092 [20:38] <Andrio> oh
#1093 [20:38] <Andrio> rockstar21, you are at https://account.mojang.com/migrate correct?
#1094 [20:39] <rockstar21> Yes
#1095 [20:42] <Andrio> rockstar21, perhaps try waiting a few hours
#1096 [20:43] <rockstar21> Ive been trying for 2 days usually at night after I am off work and have time to bother with it.
#1097 [20:43] <Andrio> mm
#1098 [20:43] <Andrio> If you're sure you entered everything right, you may need to contact Mojang.
#1099 [20:44] <rockstar21> Likely so.
#1100 [20:44] <rockstar21> If mojang never answers back ill honestly probably just purchase another copy of the game. 26.95 isnt that bad considering i played the game for years off and on online and singleplayer lol. Its still as fun now as it was then
#1101 [20:46] <rockstar21> Anyways thank you for your advice glad somebody tries to help people real time as well instead of exclusively on forums
#1102 [20:46] <Andrio> no problem
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#1105 [21:38] * VinnyBr666 [webchat@45.167.184.8] has joined #minecrafthelp
#1106 [21:38] <VinnyBr666> hi
#1107 [21:40] <VinnyBr666> no one?
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#1109 [21:58] * SomeoneHere [webchat@50-36-161-227.alma.mi.frontiernet.net] has joined #minecrafthelp
#1110 [21:59] <SomeoneHere> Hello. I'm wondering if anyone knows the proper timing to send movement packets? And if so, how long of distances does Minecraft accept in this time?
#1111 [22:10] <Andrio> Faster than that.
#1112 [22:11] <Andrio> They showed up on freenode as well, and also left before getting an answer
#1113 [22:12] <thgilfodrol> was about to say, figured freenode's #minecraft was better
#1114 [22:12] <Andrio> They want #mcdevs
#1115 [22:12] <Andrio> 14:56:20 Yeeah: Hello. I'm sorry to bother anyone, but, is there an mcdevs channel?
#1116 [22:12] <Andrio> it's named #mcdevs
#1117 [22:12] <Andrio> heh
#1118 [22:13] <thgilfodrol> since iirc someone there was making a mc server impl in golang (or was it rust?)
#1119 [22:23] * Diego [webchat@75-165-193-215.rcmt.qwest.net] has joined #minecrafthelp
#1120 [22:24] <Diego> I was wondering if by any chance there is a way for friends to join a server I have made withoug being on the same internet connection?
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#1123 [22:51] <Tbro23YT> In need help with my Minecraft pocket edition world not loading
#1124 [22:52] <Tbro23YT> And my screen is always frozen when I try and enter the world , I have tried consecutive time with rebooting my device
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