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#4 [02:18] * Bree [webchat@121-200-10-49.79c80a.syd.nbn.aussiebb.net] has joined #minecrafthelp
#5 [02:19] <Bree> Hi, I can't log into my minecraft account can someone help? Thanks
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#7 [02:43] * Lem7 [webchat@120.23.12.101] has joined #minecrafthelp
#8 [02:44] <Lem7> hey, I can't log in on my Mac and I know my password and email are correct but its saying they are invalid
#9 [02:57] * MySkillAura [webchat@h104-218-62-52.ip4.unmetered.zone] has joined #minecrafthelp
#10 [02:57] <MySkillAura> I Need Help
#11 [02:57] <MySkillAura> Please
#12 [02:58] <Lem7> I don't know if there's anyone actually in this chat
#13 [02:58] <MySkillAura> About java.lang.NullPointerException: group
#14 [02:58] <MySkillAura> im here though
#15 [02:58] <Lem7> I need help too but no ones helping hah
#16 [02:58] <MySkillAura> lol
#17 [02:58] <MySkillAura> what kind of help?
#18 [02:58] <Lem7> yer lol
#19 [02:59] <Lem7> uhh login
#20 [02:59] <MySkillAura> logging in?
#21 [02:59] <MySkillAura> in ur account?
#22 [02:59] <Lem7> I know my password is correct and that but it won't let me log in
#23 [02:59] <MySkillAura> Try rechanging the password
#24 [02:59] <Lem7> I tried that
#25 [03:00] <MySkillAura> Did u check the email?
#26 [03:00] <Lem7> yes
#27 [03:00] <Lem7> I don't know what to do ahah
#28 [03:00] <MySkillAura> uh lol
#29 [03:01] <MySkillAura> but did it worked last time?
#30 [03:01] <Lem7> what's wrong with yours??
#31 [03:01] <Lem7> yes it worked last time^^^
#32 [03:02] <MySkillAura> LOL mine worked now
#33 [03:02] <MySkillAura> i just restarted my MC xD
#34 [03:02] <Lem7> lol
#35 [03:02] <MySkillAura> But GL on yours
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#37 [03:41] * afekOwOgamer [webchat@bzq-79-177-252-44.red.bezeqint.net] has joined #minecrafthelp
#38 [03:42] <afekOwOgamer> hello
#39 [03:42] <afekOwOgamer> i have a problem with connecting with minecraft servers
#40 [03:43] <afekOwOgamer> not only the game server
#41 [03:43] <afekOwOgamer> when i try to connect to minecraft.net it wont let me
#42 [03:43] <afekOwOgamer> i do whatever connect to mojang
#43 [03:44] <afekOwOgamer> but cant download it from there too
#44 [03:45] <afekOwOgamer> if you can say to me if it the server problem or a software problem it will be very useful
#45 [03:57] * tumbleweed [~bildramer@p2003004CEA03100099039A9B7758FCCF.dip0.t-ipconnect.de] has joined #minecrafthelp
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#47 [04:05] * scarlet_flandre [webchat@116.45.4.30] has joined #minecrafthelp
#48 [04:06] <scarlet_flandre> hello ?
#49 [04:06] <Galaxy_2Alex> scarlet_flandre, Hello
#50 [04:06] <scarlet_flandre> Changing the password You can not receive e-mail when you send e-mail. How do I do this?
#51 [04:06] <scarlet_flandre> oops..
#52 [04:06] <Galaxy_2Alex> scarlet_flandre, Have you contacted Mojang account support already?
#53 [04:07] <scarlet_flandre> yes
#54 [04:07] <Galaxy_2Alex> scarlet_flandre, In that case, there is nothing else we can do. This chatroom is mostly for tech support, sorry.
#55 [04:07] <Galaxy_2Alex> scarlet_flandre, You will have to wait for them to answer.
#56 [04:08] <scarlet_flandre> Are there any other reasons why I do not receive a password email?
#57 [04:08] <Galaxy_2Alex> scarlet_flandre, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#58 [04:09] <scarlet_flandre> I tried everything but everything failed. If this is the case, is there anything you need to wait for an answer to your inquiry?
#59 [04:10] * scarlet_flandre [webchat@116.45.4.30] has quit. (Client Quit)
#60 [04:10] <Galaxy_2Alex> scarlet_flandre, If you are refering to reply time, unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#61 [04:13] * Scarlet [webchat@116.45.4.30] has joined #minecrafthelp
#62 [04:14] <Scarlet> What does the username say when I sign in to my account?
#63 [04:14] <Scarlet> Is it your real name? Or is it a nickname?
#64 [04:15] <Galaxy_2Alex> Scarlet, On this chat? Now, it's "Scarlet", it was "scarlet_flandre" earlier.
#65 [04:15] <Scarlet> Yes. But I came to ask another question.
#66 [04:16] <Galaxy_2Alex> Yeah, that's fine, go ahead.
#67 [04:23] * BlazeBurn [webchat@217-101-221-104.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#68 [04:24] <BlazeBurn> Hello there, i have some questions about my situation atm
#69 [04:24] <Galaxy_2Alex> BlazeBurn, Yes?
#70 [04:24] <BlazeBurn> So i haven't played minecraft in years
#71 [04:24] <BlazeBurn> And it was quite the adventure trying to find my account back
#72 [04:25] <BlazeBurn> but it seems it got compromised
#73 [04:25] <BlazeBurn> now i know you guys can't "Fix" the issue
#74 [04:25] <Galaxy_2Alex> BlazeBurn, Have you contacted Mojang yet?
#75 [04:25] <BlazeBurn> i have indeed send a mail but im hoping if someone could tell me what information would be of good use to them
#76 [04:26] <BlazeBurn> since my email & username seem to have changed by the one who compromised the account
#77 [04:26] <Galaxy_2Alex> BlazeBurn, The transaction ID is always the best method of confirming account ownership
#78 [04:26] <Galaxy_2Alex> ??> BlazeBurn account/trans-id
#79 [04:26] <Absol> BlazeBurn: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#80 [04:26] <BlazeBurn> Ye, the sad part is its probably been ~6-7 years maybe since i paid for minecraft
#81 [04:27] <Galaxy_2Alex> BlazeBurn, That page lists the various ways of how to recover it if you do not have access to it anymore.
#82 [04:27] <BlazeBurn> going that far back it could even be that my dad did the payment
#83 [04:27] <Galaxy_2Alex> BlazeBurn, If there is no way of recover, you can include details like Name, previous Usernames, previous Emailaddress(es) and birth date.
#84 [04:27] <BlazeBurn> ahh birth date was a good one which i forgot to add
#85 [04:27] <Galaxy_2Alex> BlazeBurn, They will ask for those infos when they wil lreply to your support request anyway.
#86 [04:28] <BlazeBurn> ahh okay great, was just trying to get all the relevant info together to help my case
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#90 [04:45] * waldo8787 [webchat@123-205-8-131.adsl.dynamic.seed.net.tw] has joined #minecrafthelp
#91 [04:45] <waldo8787> how to clear mcleaks?
#92 [04:45] <Galaxy_2Alex> waldo8787, First of all, I need to give you some info.
#93 [04:46] <Galaxy_2Alex> waldo8787, Essentially, McLeaks (or similar programs) reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
#94 [04:46] <Galaxy_2Alex> waldo8787, First, remove the program if you still have it, if it's not in the list of your installed programs, you don't have it anymore. Next, you need to edit your host file. To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the
#95 [04:46] <Galaxy_2Alex> window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#96 [04:47] <waldo8787> how should i do?
#97 [04:47] <Galaxy_2Alex> waldo8787, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#98 [04:47] <Galaxy_2Alex> waldo8787, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#99 [04:49] <waldo8787> I have changed my password.
#100 [04:49] <Galaxy_2Alex> waldo8787, You may want to change it again after following my instructions.
#101 [04:52] <waldo8787> What instructions
#102 [04:53] <Galaxy_2Alex> waldo8787, Please read through all the messages I sent you earlier.
#103 [05:02] <waldo8787> What is the content?
#104 [05:02] <Galaxy_2Alex> waldo8787, I will give you the instructions again piece by piece. Please let me know when you are done with one part, and I will send the next.
#105 [05:02] <Galaxy_2Alex> waldo8787, Essentially, McLeaks (or similar programs) reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
#106 [05:04] <waldo8787> Notepad name is %SystemRoot%\System32\drivers\etc\hosts
#107 [05:05] <Galaxy_2Alex> waldo8787, Alright, once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#108 [05:05] <waldo8787> Then save it?
#109 [05:06] <Galaxy_2Alex> waldo8787, Yes.
#110 [05:06] <Galaxy_2Alex> waldo8787, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#111 [05:06] * CaffeineJunkie90_ [webchat@cpc126644-bahd5-2-0-cust199.14-2.cable.virginm.net] has joined #minecrafthelp
#112 [05:07] <CaffeineJunkie90_> Hey, ive been waiting for about 3weeks for offical help from Mojang,, thought id try here in the mean time
#113 [05:08] <Galaxy_2Alex> CaffeineJunkie90_, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-w
#114 [05:08] <CaffeineJunkie90_> I bought MC back in 2011, didnt use it for ages and went to try and recover my account. I remember migrating my account
#115 [05:09] <Galaxy_2Alex> CaffeineJunkie90_, Please wait for them to answer. There is nothing we can do here.
#116 [05:10] <waldo8787> I don't have permission to store
#117 [05:10] <Galaxy_2Alex> waldo8787, Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open".
#118 [05:10] <CaffeineJunkie90_> I am aware, i was just wondering if anyone here has any idea how easy this will be once the ticket gets answered
#119 [05:12] <Galaxy_2Alex> CaffeineJunkie90_, Once they have answered it once, the next reply will not take another 3 weeks if that is what you are asking.
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#121 [05:19] <waldo8787> My problem has been solved
#122 [05:20] <waldo8787> I saw that there is a host file and I deleted it.
#123 [05:23] * Dilton [webchat@112.205.170.103.pldt.net] has joined #minecrafthelp
#124 [05:24] <Dilton> I just redeemed minecraft in the microsoft page and when i redeemed it it told me to install so i was expecting for me to get the game but instead it said that it was having problems so how do I fix that?
#125 [05:25] <Galaxy_2Alex> Dilton, Restart your PC, then try installing.
#126 [05:25] <Dilton> hmmm
#127 [05:25] <Dilton> aighty
#128 [05:25] * Dilton [webchat@112.205.170.103.pldt.net] has quit. (Client Quit)
#129 [05:29] * Dilton [webchat@112.205.170.103.pldt.net] has joined #minecrafthelp
#130 [05:30] <Dilton> I restarted my pc and the code that i redeemed for minecraft still didnt work :/
#131 [05:30] <Galaxy_2Alex> Dilton, What do you mean it didn't work? What does it say when you try?
#132 [05:31] <Dilton> "Sorry, there's a problem getting this info. Refresh the page, and we'll try again." but i refreshed the page and still didnt work
#133 [05:31] <Dilton> i kept doing it but still didnt work
#134 [05:31] <Galaxy_2Alex> Dilton, Try using a different browser.
#135 [05:31] <Dilton> will firefox do?
#136 [05:31] <Galaxy_2Alex> Dilton, Yes
#137 [05:31] <Galaxy_2Alex> Dilton, Hold on, are you trying to install the Windows 10 Edition on Windows 8.1?
#138 [05:32] <Dilton> windows 10
#139 [05:33] <Galaxy_2Alex> Dilton, But you are using a different PC right not to talk to me correct? Because your client shows as Windows 8.1 to me
#140 [05:33] <Dilton> oh...
#141 [05:33] <Dilton> hmmm
#142 [05:33] <Dilton> i'll try to do something about that
#143 [05:34] <Dilton> thanks for letting me know lol
#144 [05:34] <Galaxy_2Alex> Dilton, Sorry, maybe you are doing something on your end that makes it look like you are using Windows 8.1. Also, OS and Browser is the only thing we can see if you are worried about that.
#145 [05:37] <Dilton> theres still a problem even when i use a different browser :/
#146 [05:38] <Galaxy_2Alex> Dilton, So, just so I get this right, you are trying to redeem the code from account.mojang.com for the free Windows 10 Edition on X-Box Live?
#147 [05:39] <Dilton> well no i redeemed the code on https://account.microsoft.com/billing/orders?lang=en-us and im doing it on my pc
#148 [05:40] <Galaxy_2Alex> Dilton, Try doing it in the Microsoft Store directly instead.
#149 [05:43] <Dilton> still nope...
#150 [05:48] * NickG365 [~NickG365@2607:5300:60:6e29:472:6425:3773:0] has joined #minecrafthelp
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#152 [05:57] * de [webchat@ool-18bf607a.dyn.optonline.net] has joined #minecrafthelp
#153 [05:57] <de> Hello
#154 [05:57] * iManiaaK [webchat@115.121.136.95.rev.vodafone.pt] has joined #minecrafthelp
#155 [05:57] <Galaxy_2Alex> de, Hello
#156 [05:58] <iManiaaK> hello
#157 [05:58] <de> Excuse me how do I refund JAVA Edition'
#158 [05:58] <Galaxy_2Alex> ??> de account/refund
#159 [05:58] <Absol> de: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#160 [05:58] * iManiaaK [webchat@115.121.136.95.rev.vodafone.pt] has quit. (Client Quit)
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#168 [06:41] * Zeke [webchat@255.139.101.148.d.dyn.claro.net.do] has joined #minecrafthelp
#169 [06:43] <Zeke> Hello all, I am running a local server for a few friends and it seems that
#170 [06:44] <Zeke> the server is constantly crashinng because of watchdog, while i removed him he is only telling me a huge amount of lag is happening so i would like to know why that would happen
#171 [06:45] <Galaxy_2Alex> Zeke, Your hardware might not be strong enough to run a server.
#172 [06:45] <Zeke> GPu doesn't really matter right? so its quad core at 3.5ghz, i have dedicated around 7 GB of ram to the server and my connection speed is 50 down 10 up, are these not enough?
#173 [06:46] <Zeke> my pc has 16 gb of ram so 7 is nothing, i am only running the server of this particular pc
#174 [06:47] <Galaxy_2Alex> Zeke, Minecraft is weird when it comes to performance sometimes, especially 1.13 can be a bit bad sometimes. Also, keep in mind that the game is still single-core for the most part.
#175 [06:55] <Zeke> Then my specs are really just not doing it and there isn't much i can do about it?
#176 [06:57] <Galaxy_2Alex> Zeke, Nothing I can really think of, no. If the server host system is running Windows, keep in mind that Windows is not a good system to host a server from.
#177 [06:57] <Zeke> oh interesting, so i would have better results if i had hosted it from ubuntu?
#178 [06:58] <Galaxy_2Alex> Zeke, Potentially, don't have a lot of experience with it myself though so I can't say for certain
#179 [07:13] * ryucrat [webchat@c-73-148-202-15.hsd1.fl.comcast.net] has joined #minecrafthelp
#180 [07:15] <ryucrat> Hello, I've been off of Minecraft for almost a year now and I forgot my password so I was going to change it. However, the email it was associated with I paid for so I canceled it. Is there any way you could help me change it to another email? It is currently on jon1@nefcom.net and I wanted to have it swapped to ryucrat13@gmail.com
#181 [07:15] <Galaxy_2Alex> ryucrat, Have you contacted Mojang yet?
#182 [07:16] <ryucrat> I did. I submitted my ticket friday of last week, and have yet to hear from them.
#183 [07:16] <Galaxy_2Alex> ryucrat, Wait for them to answer your account support request.
#184 [07:16] <Galaxy_2Alex> ryucrat, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-w
#185 [07:16] <ryucrat> I see
#186 [07:16] <ryucrat> Alright then, cheers
#187 [07:18] * Matriculate [webchat@static.vnpt.vn] has joined #minecrafthelp
#188 [07:18] <Matriculate> Hi
#189 [07:18] <Galaxy_2Alex> Matriculate, Hello
#190 [07:18] <Matriculate> I can't login to my account and it's been awhile, but I'm 100% sure that the login details are correct.
#191 [07:19] <Galaxy_2Alex> Matriculate, Disable any VPNs.
#192 [07:19] <Matriculate> Done.
#193 [07:19] <Matriculate> Still doesn't work.
#194 [07:19] <Galaxy_2Alex> Matriculate, Does the game work now?
#195 [07:20] <Matriculate> I'm also on a new pc.
#196 [07:23] * Zeke [webchat@255.139.101.148.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#197 [07:24] <Matriculate> I can't login to my account on the website either, I no longer have access to the email that I used to register for the Minecraft Premium Account.
#198 [07:24] <Galaxy_2Alex> Matriculate, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#199 [07:24] * VinnyBr666 [webchat@45.167.184.9] has joined #minecrafthelp
#200 [07:24] <Galaxy_2Alex> ??> Matriculate tools/hjt
#201 [07:24] <Absol> Matriculate: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#202 [07:24] <Absol> Matriculate: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#203 [07:26] <Matriculate> This sounds really sketchy, but I want my account back.
#204 [07:27] <Galaxy_2Alex> Matriculate, The naming of the program is unfortunate, I give you that, but it is really helpful to figure out what is wrong.
#205 [07:27] <VinnyBr666> hi
#206 [07:27] <Galaxy_2Alex> VinnyBr666, Hello
#207 [07:28] <Matriculate> Alright.
#208 [07:28] <VinnyBr666> an unexpected issue has occurred and the game has crashed,what i need did to fix this?
#209 [07:28] <Galaxy_2Alex> ??> VinnyBr666 launcher/log
#210 [07:28] <Absol> VinnyBr666: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#211 [07:28] <Galaxy_2Alex> VinnyBr666, Please copy the log after the game has crashed.
#212 [07:30] <Matriculate> I pasted it onto Ubuntu Pastebin
#213 [07:30] <Galaxy_2Alex> Matriculate, Send the link to it.
#214 [07:31] <Matriculate> https://paste.ubuntu.com/p/8TMdtyXBWh/
#215 [07:31] <Galaxy_2Alex> Matriculate, Just to confirm, you did run the program as Administrator, correct?
#216 [07:31] <VinnyBr666> https://paste.ubuntu.com/p/X2pxw3zbNX/,
#217 [07:32] <Galaxy_2Alex> ??> VinnyBr666 win/dxdiag
#218 [07:32] <Absol> VinnyBr666: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#219 [07:33] <Matriculate> Sorry I forgot to do so.
#220 [07:33] <Matriculate> I will do so now
#221 [07:35] <Matriculate> https://paste.ubuntu.com/p/B3WdGZMzQG/
#222 [07:35] <Matriculate> this is in administrator
#223 [07:36] <Galaxy_2Alex> Matriculate, Are you using some kind of public hotspot to connect to the Internet?
#224 [07:36] <VinnyBr666> https://paste.ubuntu.com/p/q7KRSVc5GY/
#225 [07:37] <Matriculate> Nope, it's my house wifi.
#226 [07:38] <Galaxy_2Alex> Matriculate, Restart your router.
#227 [07:38] <Galaxy_2Alex> VinnyBr666, Download and install this driver: https://downloadcenter.intel.com/download/28567/Intel-Graphics-Windows-10-DCH-Drivers
#228 [07:44] <Matriculate> Done.
#229 [07:45] <VinnyBr666> An erros ocurred...
#230 [07:45] <VinnyBr666> this installation package is not supported on this type of processor
#231 [07:45] <Galaxy_2Alex> Matriculate, Are you sure? You didn't disconnect from this chat.
#232 [07:45] <Galaxy_2Alex> VinnyBr666, I'm not quite sure who the manufacturer of your system is, but you need to check out their website and update your drivers from there.
#233 [07:46] <Matriculate> Oh I was answering the last question again
#234 [07:47] <VinnyBr666> oh god... okay, thanks!!
#235 [07:47] * Kiviu_ [webchat@81.15.187.101] has joined #minecrafthelp
#236 [07:47] <Kiviu_> hi?
#237 [07:47] <Kiviu_> who can help me
#238 [07:47] <Galaxy_2Alex> Matriculate, So did you restart your router?
#239 [07:47] <Galaxy_2Alex> Kiviu_, Hello
#240 [07:48] <Kiviu_> hello again
#241 [07:48] <Kiviu_> :D
#242 [07:48] <Kiviu_> you remember me?
#243 [07:48] <Matriculate> What if I tried logging in to the website from my phone through 4g, but it also says invalid.
#244 [07:48] <Galaxy_2Alex> Kiviu_, I'm sorry, no.
#245 [07:48] <Galaxy_2Alex> Matriculate, What is your Minecaft Username?
#246 [07:48] <Matriculate> Matriculate
#247 [07:49] * Sarah [webchat@136.58.91.135] has joined #minecrafthelp
#248 [07:49] <Galaxy_2Alex> Matriculate, ...and you didn't recently change it, like a week or two ago?
#249 [07:49] <Kiviu_> My account was hacked 16 march at evening
#250 [07:49] <Matriculate> nope
#251 [07:49] <Galaxy_2Alex> Matriculate, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#252 [07:49] <Galaxy_2Alex> ??> Matriculate account/trans-id
#253 [07:49] <Absol> Matriculate: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#254 [07:49] <Galaxy_2Alex> ??> Matriculate account/send-email
#255 [07:49] <Absol> Matriculate: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#256 [07:49] <Absol> Matriculate: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#257 [07:49] <Matriculate> I have already done so
#258 [07:49] <Galaxy_2Alex> Matriculate, Wait for them to answer please.
#259 [07:50] <Kiviu_> Matriculate your account is hacked?
#260 [07:50] <Matriculate> I don't have access to my old email though.
#261 [07:50] <Galaxy_2Alex> Kiviu_, Have you contacted Mojang already? If so, please wait for them to answer.
#262 [07:50] <Galaxy_2Alex> Matriculate, Did you give them an email they can contact you on>
#263 [07:50] <Matriculate> yes
#264 [07:50] <Kiviu_> Galaxy_2Alex no... i write to help center email. But nothing reply tod ay
#265 [07:51] <Galaxy_2Alex> Matriculate, In that case, they will reply to you on that, and they will tell you waht they need.
#266 [07:51] <Galaxy_2Alex> Kiviu_, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-w
#267 [07:51] <Kiviu_> I wait very long time
#268 [07:51] <Kiviu_> And i worry i can lost my account
#269 [07:51] <Sarah> Hello! We are getting an error screen when my son tries to login to xbox live through his minecraft app on his ipad. It is a green screen that says, Sorry, something went wrong. Please try again or sign in with xbox.com. We can sign in fine on my pc to his xbox account and on the xbox app on his ipad, but we aren't even getting the option when we c
#270 [07:51] <Sarah> lick sign in through the minecraft app. Already tried reinstalling the app and restarting his ipad.
#271 [07:51] <Kiviu_> With cape
#272 [07:51] <Matriculate> Sorry for bothering then, really appreciate it.
#273 [07:51] <Galaxy_2Alex> Kiviu_, Wait for Mojang to answer.
#274 [07:51] <Kiviu_> ... i cant play on my server....
#275 [07:52] <Galaxy_2Alex> Kiviu_, There is nothing else we can do, you will need to wait for Mojang to answer.
#276 [07:52] <Kiviu_> okey. but he didnt answer me
#277 [07:52] <Kiviu_> 7days no answer
#278 [07:52] <Galaxy_2Alex> Sarah, Does the iPad have any kind of Antivirus program or similar installed? Also VPNs and such.
#279 [07:52] <Kiviu_> ....
#280 [07:52] <Galaxy_2Alex> Kiviu_, https://help.mojang.com/customer/portal/articles/359446-when-w
#281 [07:53] * Matriculate [webchat@static.vnpt.vn] has quit. (Quit: webchat.esper.net)
#282 [07:53] <Sarah> It's only about 3 months old. I'm not aware of antivirus, unless it came with it?
#283 [07:53] <Galaxy_2Alex> Sarah, Probablt not, that's fine. Have you tried restarting your Router yet?
#284 [07:54] <Galaxy_2Alex> Sarah, If it's a model with mobile Internet, make sure any children filters allow the xbox connections to go through.
#285 [07:55] <Sarah> I haven't tried the router. You mean our home wifi? It was all working fine before.
#286 [07:55] * Kiviu_ [webchat@81.15.187.101] has quit. (Quit: webchat.esper.net)
#287 [07:55] <Sarah> We went on a trip, and he used it on the hotel wifi. When we came back home, after he used it offline on the plane, then it wouldn't let him login.
#288 [07:55] <Galaxy_2Alex> Sarah, It sometimes helps for some reason. The iPad only has Wifi, correct? (as in, you can't put a sim in)
#289 [07:56] <Sarah> Yes, wifi
#290 [07:57] <Sarah> So unplug our wifi internet? Should I also reset network settings on his ipad?
#291 [07:57] <Galaxy_2Alex> Sarah, That might help, yes
#292 [07:58] <Sarah> Ok, we will try it. Thanks.
#293 [07:58] * Sarah [webchat@136.58.91.135] has quit. (Quit: webchat.esper.net)
#294 [08:02] * Rayded [webchat@ip5450ceae.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#295 [08:02] <Rayded> Hello?
#296 [08:02] <Galaxy_2Alex> Rayded, Hello
#297 [08:02] <Rayded> I cant get to my mojang account settings
#298 [08:02] <Galaxy_2Alex> Rayded, What does it say when you try?
#299 [08:03] <Rayded> it says that im a child
#300 [08:03] <Galaxy_2Alex> ??> Rayded account/gdpr
#301 [08:03] <Absol> Rayded: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#302 [08:03] <Rayded> i tried to do that stuff
#303 [08:03] <Galaxy_2Alex> Rayded, Have you contacted Mojang yet?
#304 [08:03] <Rayded> and i needed to pay to get to the settings >:(
#305 [08:03] <Rayded> i dont know how and im not really good at waiting
#306 [08:04] <Galaxy_2Alex> Rayded, Have you bought the game yet?
#307 [08:04] <Rayded> jup
#308 [08:04] <Galaxy_2Alex> Rayded, What's your Minecraft Username?
#309 [08:04] <Rayded> i got it for like 5/6 years
#310 [08:05] <Rayded> its just that i want to change my email to my most recent email
#311 [08:05] <Rayded> :/
#312 [08:05] <Galaxy_2Alex> Rayded, What's your Minecraft Username?
#313 [08:05] <Rayded> _Rayded_
#314 [08:06] <Rayded> just changed it 1 day ago
#315 [08:06] <Galaxy_2Alex> Rayded, So when you go to here, what exactly does it say? https://account.mojang.com/me
#316 [08:07] <Rayded> it says when im done with entering my email it says that i need to buy parental control
#317 [08:08] <Rayded> just wait a sec ill copy it
#318 [08:08] <Rayded> nvm cant do it tried it to much
#319 [08:09] <Galaxy_2Alex> Rayded, It sounds like you will need to Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#320 [08:09] <Galaxy_2Alex> ??> Rayded account/trans-id
#321 [08:09] <Absol> Rayded: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#322 [08:09] <Galaxy_2Alex> ??> Rayded account/send-email
#323 [08:09] <Absol> Rayded: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#324 [08:09] <Absol> Rayded: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#325 [08:13] * Rayded [webchat@ip5450ceae.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#326 [08:17] * Vernox [webchat@91-118-119-168.dsl.dynamic.surfer.at] has joined #minecrafthelp
#327 [08:18] * Qin_mubei_ [webchat@183.143.240.116] has joined #minecrafthelp
#328 [08:18] <Qin_mubei_> HI
#329 [08:18] <Galaxy_2Alex> Qin_mubei_, Hello
#330 [08:18] <Vernox> hello
#331 [08:18] <Galaxy_2Alex> Vernox, Hello
#332 [08:18] <Qin_mubei_> Today, I landed hypixel. I bought a horse of fear and then I quit the game and landed it again.
#333 [08:18] <Vernox> My game mega laggs when I die and respawn on a server.
#334 [08:18] <Galaxy_2Alex> Qin_mubei_, Contact Hypixel.
#335 [08:18] <Qin_mubei_> I found that I couldn't log in to Minecraft account and then went to mojang to retrieve my password, but I couldn't get mojang's mailbox. My friend said that my account had been retrieved. I hope Brother mojang can return my account to me. I've played Minecraft for nearly four years and played hypixel for more than a year. Thank you. I hope I can g
#336 [08:18] <Qin_mubei_> et it back.
#337 [08:19] <Galaxy_2Alex> Vernox, Any server or just one specific server?
#338 [08:19] <Vernox> Any
#339 [08:19] <Vernox> even on my own
#340 [08:19] <Galaxy_2Alex> Qin_mubei_, Have you contacted Mojang account support already?
#341 [08:19] <Galaxy_2Alex> Vernox, Java or Bedrock?
#342 [08:19] <Vernox> Java
#343 [08:19] <Qin_mubei_> NO
#344 [08:20] <Galaxy_2Alex> Qin_mubei_, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#345 [08:21] <Qin_mubei_> I tried the post-email link to let me come here.
#346 [08:21] <Galaxy_2Alex> Qin_mubei_, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#347 [08:21] <Galaxy_2Alex> ??> Qin_mubei_ account/trans-id
#348 [08:21] <Absol> Qin_mubei_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#349 [08:21] <Galaxy_2Alex> ??> Qin_mubei_ account/send-email
#350 [08:21] <Absol> Qin_mubei_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#351 [08:21] <Absol> Qin_mubei_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#352 [08:21] <Qin_mubei_> 我的朋友说我的正版被mojang回收了
#353 [08:21] <Qin_mubei_> My friend said that my original version was recycled by mojang
#354 [08:21] <Galaxy_2Alex> Vernox, Are you using any mods?
#355 [08:22] <Vernox> Not that I know
#356 [08:22] <Galaxy_2Alex> Qin_mubei_, Not sure what you mean by that?
#357 [08:22] <Galaxy_2Alex> Vernox, What game version?
#358 [08:22] <Qin_mubei_> My transaction ID is missing. My original was bought about two years ago.
#359 [08:22] <Vernox> Galaxy_2Alex I use the newest one (1.13) and have no texture packs installed
#360 [08:23] <Galaxy_2Alex> Vernox, Does it also happen in Singleplayer?
#361 [08:23] <Vernox> Galaxy_2Alex No, only on servers
#362 [08:23] <Qin_mubei_> This is an automatic reply to let you know that we have received your support request. We will get back to you as soon as possible, and there is no need to submit additional tickets. To learn about our current response time visit our help article When will I hear back?
#363 [08:23] <Galaxy_2Alex> Qin_mubei_, Wait for them to answer.
#364 [08:24] <Qin_mubei_> So what's this mailbox for?
#365 [08:24] <Galaxy_2Alex> Qin_mubei_, Technical support issues.
#366 [08:25] <Qin_mubei_> thanks
#367 [08:25] <Galaxy_2Alex> ??> Vernox win/reinst
#368 [08:25] <Absol> Vernox: You may need to reinstall the locally installed files that Minecraft puts into place.
#369 [08:25] <Absol> Vernox: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#370 [08:26] <Vernox> Galaxy_2Alex ok I will try that. give me a sec
#371 [08:26] <Qin_mubei_> I ues badlion play mc
#372 [08:26] <Galaxy_2Alex> Qin_mubei_, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#373 [08:26] <Qin_mubei_> oh
#374 [08:26] <Qin_mubei_> sry
#375 [08:27] <Qin_mubei_> We're currently replying to cases received on February 24. We thank you for your patience and will get to each case as quickly as possible.
#376 [08:27] <Galaxy_2Alex> Qin_mubei_, Correct.
#377 [08:27] <Qin_mubei_> So how long will I take?
#378 [08:27] <Galaxy_2Alex> Qin_mubei_, Between three and four weeks I would guess.
#379 [08:28] <Qin_mubei_> so bad
#380 [08:28] <Vernox> rip
#381 [08:28] <Qin_mubei_> Why did I withdraw my account when I didn't open it?
#382 [08:29] <Galaxy_2Alex> Qin_mubei_, I'm afraid I don't understand that question.
#383 [08:29] <Qin_mubei_> My friend said that the official version of qq.com's mailbox had been withdrawn? Is that true? I'm afraid I don't understand that question.
#384 [08:30] <Galaxy_2Alex> Qin_mubei_, I don't know, this is Minecraft Tech Support, not QQ support.
#385 [08:30] <Qin_mubei_> I'm not a hacker. Why does mojang want to retrieve my account?
#386 [08:31] <Galaxy_2Alex> Qin_mubei_, Just wait for Mojang to answer your account support request, there is nothing else we can do here.
#387 [08:31] <Qin_mubei_> My original is registered by Qq mailbox.
#388 [08:31] <Qin_mubei_> ok
#389 [08:31] <Vernox> Galaxy_2Alex Still same problem.
#390 [08:31] <Qin_mubei_> just the time so long
#391 [08:31] <Galaxy_2Alex> ??> Vernox win/dxdiag
#392 [08:31] <Absol> Vernox: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#393 [08:32] <Qin_mubei_> i don‘t want to wait’
#394 [08:32] <Galaxy_2Alex> Qin_mubei_, There is nothing else you can do other than wait.
#395 [08:33] <Qin_mubei_> maybe
#396 [08:33] <Qin_mubei_> Play my World China Edition? NetEase
#397 [08:33] <Qin_mubei_> player
#398 [08:33] <Qin_mubei_> Tell the truth
#399 [08:34] <Galaxy_2Alex> Qin_mubei_, Yeah, you can do that, I'm surprised you can even play the Non-China Java Edition.
#400 [08:34] <Qin_mubei_> 163 and mojang are big mistakes
#401 [08:34] <Galaxy_2Alex> Qin_mubei_, Is there anything else we can help you with? Remember, this is a tech support channel, not a complaints channel.
#402 [08:35] <Qin_mubei_> Because 163 agent Minecraft has many problems
#403 [08:35] <Qin_mubei_> OK
#404 [08:35] * VinnyBr666 [webchat@45.167.184.9] has joined #minecrafthelp
#405 [08:38] <Vernox> Galaxy_2Alex https://paste.ubuntu.com/p/cjydjxyzTd/ There you go.
#406 [08:38] * VinnyBr666 [webchat@45.167.184.9] has quit. (Client Quit)
#407 [08:39] <Galaxy_2Alex> Vernox, Could you send me a screenshot with your F3 screen open after the lag starts occuring?
#408 [08:43] <Vernox> Galaxy_2Alex https://imgur.com/hASNvek There
#409 [08:44] <Galaxy_2Alex> Vernox, And it still lags after you click Respawn?
#410 [08:45] <Vernox> Galaxy_2Alex But the whole screen stopps and goes dark like 3 seconds long. So also the Specs might be not accurate.
#411 [08:45] <Vernox> yes it does
#412 [08:47] <Galaxy_2Alex> Vernox, Does it happen on a vanilla server? The issue may be caused by Spigot or Bungeecord.
#413 [08:48] <Vernox> Galaxy_2Alex Yes it also happens on my own vanilla server. But even that wouldnt be the problem. All my friends dont have this issue
#414 [08:49] <Galaxy_2Alex> Vernox, Do a clean graphics card driver install. It's an option during the Nvidia installation.
#415 [08:51] <Vernox> Galaxy_2Alex Yes.
#416 [08:56] <Vernox> Galaxy_2Alex Didn't solve it either
#417 [08:57] <Galaxy_2Alex> Vernox, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#418 [08:57] <Galaxy_2Alex> ??> Vernox tools/hjt
#419 [08:57] <Absol> Vernox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#420 [08:57] <Absol> Vernox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#421 [08:57] <Vernox> mega epic virus session lol
#422 [08:58] <Galaxy_2Alex> Vernox, The program is named unfortunate, yes, but we use it all the time to potentially determine the issue.
#423 [08:58] <Vernox> :D
#424 [09:00] <Vernox> Galaxy_2Alex https://paste.ubuntu.com/p/V46QkbTvf8/
#425 [09:02] * Knoppix [webchat@lfbn-1-11840-10.w90-93.abo.wanadoo.fr] has joined #minecrafthelp
#426 [09:02] <Knoppix> Hello
#427 [09:02] <Vernox> HI
#428 [09:02] <Knoppix> Are you a helper ?
#429 [09:02] <Vernox> no
#430 [09:02] <Knoppix> ok xd
#431 [09:02] <Greymagic27> Knoppix, Hey. How can we help?
#432 [09:03] <Knoppix> no problems then
#433 [09:03] <Knoppix> hey
#434 [09:03] <Knoppix> let met explain
#435 [09:03] <Knoppix> I didnt play minecraft since a ling time
#436 [09:03] <Knoppix> And I cant login on my account
#437 [09:03] <Knoppix> maybe it got hacked
#438 [09:03] <Greymagic27> Knoppix, Does it produce any message when you try to login?
#439 [09:03] <Knoppix> I tried sending a message to the suport with the id transaction on paypal
#440 [09:03] <Knoppix> uhh let me see
#441 [09:04] <Knoppix> I get no messages
#442 [09:04] <Greymagic27> Knoppix, It doesn't say anything at all when you try to login?
#443 [09:04] <Knoppix> but it looks like the account does not appears on the email I signed up with
#444 [09:04] <Knoppix> No it works
#445 [09:05] <Galaxy_2Alex> Vernox, I assume all other games work fine?
#446 [09:05] <Greymagic27> Knoppix, Can you login into http://account.mojang.com/ and see if it says you own the game?
#447 [09:05] <Vernox> sure
#448 [09:05] <Vernox> Galaxy_2Alex sure
#449 [09:05] <Galaxy_2Alex> ??> Vernox win/java/reinst
#450 [09:05] <Absol> Vernox: You need to reinstall Java.
#451 [09:05] <Absol> Vernox: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#452 [09:05] <Knoppix> Where do I see if I own the game
#453 [09:05] <Galaxy_2Alex> Vernox, Make sure you install the 64-bit version.
#454 [09:05] <Galaxy_2Alex> Vernox, Head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_202\bin\javaw.exe"
#455 [09:06] <Greymagic27> Knoppix, https://account.mojang.com/me
#456 [09:06] * rach [webchat@cpc109559-know16-2-0-cust1762.17-2.cable.virginm.net] has joined #minecrafthelp
#457 [09:06] <Greymagic27> It should look something like this: http://prntscr.com/n1ib2p
#458 [09:07] <Knoppix> It does not look like, but on the email I signed up with (which was in the past my mother's email xd) in my mailbox I have a mojang message from 2016 saying I bought the game then I dont understand
#459 [09:07] <rach> Hi, can anyone help me please? my sons Minecraft says game crash when trying to pl.
#460 [09:07] <Knoppix> And when I try connecting on the minecraft website nothing happens
#461 [09:07] <Galaxy_2Alex> rach, Java or Bedrock?
#462 [09:07] <Greymagic27> Knoppix, I saw you already sent them an email which is great. The response times are up to 3 weeks right now though
#463 [09:07] <rach> java
#464 [09:08] <Galaxy_2Alex> Knoppix, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#465 [09:08] <Knoppix> Okay, that's pretty long
#466 [09:08] <Galaxy_2Alex> ??> Knoppix tools/hjt
#467 [09:08] <Absol> Knoppix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#468 [09:08] <Absol> Knoppix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#469 [09:08] <Vernox> Galaxy_2Alex "Error: Could not create the Java Virtual Machine.
#470 [09:08] <Vernox> Error: A fatal exception has occured. Program will exit."
#471 [09:08] <Galaxy_2Alex> ??> rach launcher/log
#472 [09:08] <Absol> rach: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#473 [09:08] <Galaxy_2Alex> Vernox, Without the "s.
#474 [09:08] <rach> sorry, do I click that link?
#475 [09:08] <Galaxy_2Alex> Vernox, Did you reinstall Java like I said?
#476 [09:09] <Galaxy_2Alex> rach, Yeah, and copy the paste after the game has crashed.
#477 [09:09] <Vernox> Galaxy_2Alex .yes like one hour ago. and yes the 64bit version
#478 [09:09] <Galaxy_2Alex> Vernox, Did you install java 8, Update 202?
#479 [09:09] <Galaxy_2Alex> err
#480 [09:09] <Galaxy_2Alex> my bad
#481 [09:10] <Vernox> Galaxy_2Alex Yes. let me try again.
#482 [09:10] <Galaxy_2Alex> Vernox, Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_201\bin\javaw.exe"
#483 [09:10] <Galaxy_2Alex> typo
#484 [09:11] <Knoppix> https://pastebin.com/raw/hy2Zcjqw
#485 [09:12] <Knoppix> I got some errors running the program
#486 [09:12] <Galaxy_2Alex> Knoppix, Does "McLeaks" or "McAuthenticator" ring a bell for you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#487 [09:12] <rach> Hi, I click the link and followed instructions but when pressing play it crashes again
#488 [09:12] <Galaxy_2Alex> rach, I will need the link to the paste please.
#489 [09:12] <Knoppix> Yes it Does
#490 [09:12] <Galaxy_2Alex> Knoppix, In what way may I ask?
#491 [09:13] <Vernox> Galaxy_2Alex I have installed the newest 201 version I can get, same shish
#492 [09:13] <Knoppix> I already used the mc leaks accounts in the past
#493 [09:13] <Galaxy_2Alex> Knoppix, Right, I will send you a lot of text now, please read through all of the messages starting with your name.
#494 [09:13] <Galaxy_2Alex> Knoppix, Essentially, McLeaks (or similar programs) reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
#495 [09:13] <rach> Sorry what link?
#496 [09:13] <Galaxy_2Alex> Knoppix, First, remove the program if you still have it, if it's not in the list of your installed programs, you don't have it anymore. Next, you need to edit your host file.
#497 [09:13] <Galaxy_2Alex> Knoppix, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#498 [09:13] <Galaxy_2Alex> Knoppix, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#499 [09:14] <Galaxy_2Alex> Knoppix, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#500 [09:14] <Galaxy_2Alex> Knoppix, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#501 [09:14] * OatKunG [webchat@cm-171-98-46-46.revip7.asianet.co.th] has joined #minecrafthelp
#502 [09:14] <Vernox> #realtalk
#503 [09:14] <Galaxy_2Alex> ??> rach launcher/log
#504 [09:14] <Absol> rach: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#505 [09:14] <Galaxy_2Alex> rach, Follow the instructions Absol just gave you.
#506 [09:14] <Galaxy_2Alex> rach, Follow the instructions Absol just gave you.
#507 [09:14] * OatKunG [webchat@cm-171-98-46-46.revip7.asianet.co.th] has left #minecrafthelp
#508 [09:15] <rach> I got to step 3 and it crashed again
#509 [09:15] * OatKunG [webchat@cm-171-98-46-46.revip7.asianet.co.th] has joined #minecrafthelp
#510 [09:15] <Galaxy_2Alex> rach, Is the console window open?
#511 [09:15] <Galaxy_2Alex> rach, I need the text from that window please.
#512 [09:15] <OatKunG> ahh I have problem with my email revieve
#513 [09:16] <Knoppix> thanks ..
#514 [09:16] <Galaxy_2Alex> OatKunG, You don't receive an email?
#515 [09:16] <OatKunG> yes
#516 [09:16] <Knoppix> Why isn't the program mc leaks detected as a virus ?
#517 [09:16] <rach> not sure what you mean
#518 [09:16] <OatKunG> so that I can't reset my password
#519 [09:17] <Galaxy_2Alex> Knoppix, It proibably got rid of some aspects, but not the hosts file. You need to do that manually.
#520 [09:17] <Galaxy_2Alex> rach, After you turned on all the "Launcher Settings", start the game, a console window with text should open.
#521 [09:17] <Galaxy_2Alex> OatKunG, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#522 [09:17] <Galaxy_2Alex> ??> OatKunG tools/hjt
#523 [09:17] <Absol> OatKunG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#524 [09:17] <Absol> OatKunG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#525 [09:19] <OatKunG> https://paste.ubuntu.com/p/Fk7fqmHPk3/
#526 [09:19] <rach> it comes up with writing but not long enough to read
#527 [09:19] <Galaxy_2Alex> OatKunG, Have you contacted Mojang yet?
#528 [09:19] <Galaxy_2Alex> rach, Follow the rest of the instructions, they tell you what to do with that text. This is not a solution to your problem, it's a way for us to find out what is wrong.
#529 [09:20] <OatKunG> I send email for 4 times but no reply
#530 [09:20] <Galaxy_2Alex> OatKunG, Not even an initial email with a case ID?
#531 [09:21] <OatKunG> no
#532 [09:21] <Galaxy_2Alex> OatKunG, Contact them again, with a different email address as your contact email address. The one you are using is probably on a blacklist.
#533 [09:22] <Galaxy_2Alex> OatKunG, Make sure that, after sending the account support request, you receive an email from them right away with a case idea and some information.
#534 [09:22] <Galaxy_2Alex> ??> OatKunG mojang/email
#535 [09:22] <Absol> OatKunG: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#536 [09:22] <Absol> OatKunG: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#537 [09:23] * Knoppix [webchat@lfbn-1-11840-10.w90-93.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#538 [09:24] <OatKunG> I sent it last 3 days ago.
#539 [09:24] <rach> when I highlight to copy an send its saying to big
#540 [09:25] <Galaxy_2Alex> OatKunG, Did you receive an email back from them 3 days ago about case ID and more information.
#541 [09:25] <Galaxy_2Alex> rach, Are you using paste.ubuntu.com?
#542 [09:26] <OatKunG> Now I haven't received it yet.
#543 [09:27] <Galaxy_2Alex> OatKunG, That why I said: Contact them again using a completely different email address, because the one you used to try to contact them so far is probably blacklisted by them.
#544 [09:27] <rach> I could cry!!! ive pasted ib ubuntu.co but wheres the send button
#545 [09:28] <Galaxy_2Alex> rach, You need to out something in the "Poster" field, then you can click "Paste!".
#546 [09:28] <rach> my name?
#547 [09:28] <Galaxy_2Alex> rach, Anything it doesn't really matter.
#548 [09:28] <Galaxy_2Alex> rach, Make sure you put the link to the resulting paste into this chatroom.
#549 [09:29] <rach> think it worked
#550 [09:29] <Galaxy_2Alex> rach, Post the link you have been transported to into this chatroom.
#551 [09:31] <rach> did you receive it?
#552 [09:31] <Galaxy_2Alex> rach, No, please send it as a message in this chatroom,
#553 [09:32] <rach> is that the syntax?
#554 [09:33] * ayemyminecraftnotworking [webchat@87.246.33.38] has joined #minecrafthelp
#555 [09:33] <OatKunG> thanks for helping I'll wait for reply
#556 [09:33] <Galaxy_2Alex> rach, I need you to copy the link and paste it into here, the link should look like this: "https://paste.ubuntu.com/p/A1b2C3d4/"
#557 [09:34] <ayemyminecraftnotworking> aye
#558 [09:34] <Greymagic27> ayemyminecraftnotworking, Hey. How can we help?
#559 [09:34] <ayemyminecraftnotworking> my minecraft not starting up
#560 [09:34] * Alex4 [webchat@host86-172-103-112.range86-172.btcentralplus.com] has joined #minecrafthelp
#561 [09:34] <Greymagic27> ayemyminecraftnotworking, What do you mean?
#562 [09:35] <Vernox> help
#563 [09:35] <Alex4> I've tried to migrate accounts and forgotten my poassword casuse my account is very old but the email to reset my password isn't sendign
#564 [09:35] <Greymagic27> Alex4, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#565 [09:35] <Greymagic27> ??> Alex4 tools/hjt
#566 [09:35] <Absol> Alex4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#567 [09:35] <Absol> Alex4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#568 [09:35] <ayemyminecraftnotworking> there's some problems in jinput-dx8.dll
#569 [09:35] <Greymagic27> ??> ayemyminecraftnotworking launcher/log
#570 [09:36] <Absol> ayemyminecraftnotworking: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#571 [09:36] <Galaxy_2Alex> Vernox, Show me a screenshot of your launcher on the page with the Java Executable please.
#572 [09:37] <Vernox> Galaxy_2Alex https://gyazo.com/6572ff6175a8194c1955489ee8b7cad7
#573 [09:37] <ayemyminecraftnotworking> here's the paste that i made https://paste.ubuntu.com/p/NqHfMDC9qd/
#574 [09:38] <Galaxy_2Alex> Vernox, C:\Program Files\Java\jre1.8.0_201\bin\javaw.exe
#575 [09:38] <Galaxy_2Alex> Vernox, no x86
#576 [09:38] <Vernox> ooh shish
#577 [09:38] <Vernox> of course
#578 [09:38] <Vernox> sry
#579 [09:38] <Greymagic27> ayemyminecraftnotworking, Hold on
#580 [09:39] <ayemyminecraftnotworking> also i've got another problem
#581 [09:39] <Greymagic27> ayemyminecraftnotworking, What's your other issue?
#582 [09:39] <ayemyminecraftnotworking> i changed it to use the beta version of the launcher
#583 [09:40] <ayemyminecraftnotworking> it downloads
#584 [09:40] <Vernox> Galaxy_2Alex same problem
#585 [09:40] <ayemyminecraftnotworking> then a message pops up
#586 [09:40] <rach> Hi, did youget it?
#587 [09:40] <Greymagic27> ayemyminecraftnotworking, What's the message?
#588 [09:40] <ayemyminecraftnotworking> it says "Unable to update Minecraft Native launcher"
#589 [09:40] <ayemyminecraftnotworking> and no error code
#590 [09:41] <Greymagic27> ayemyminecraftnotworking, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#591 [09:41] <Greymagic27> ??> ayemyminecraftnotworking tools/hjt
#592 [09:41] <Absol> ayemyminecraftnotworking: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#593 [09:41] <Absol> ayemyminecraftnotworking: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#594 [09:41] <Galaxy_2Alex> Vernox, Are you sure you installed the 64-bit version of Java? Check if the folder C:\Program Files\Java\jre1.8.0_201 exists.
#595 [09:41] <Galaxy_2Alex> rach, No, you still haven't out the link into this chatroom.
#596 [09:41] <ayemyminecraftnotworking> i'm on an office pc i can't download it is there a rar version of it
#597 [09:42] <Greymagic27> ayemyminecraftnotworking, That's the only version of it. It won't install anything onto your computer, it's just an exe that you run
#598 [09:42] <ayemyminecraftnotworking> oh okay
#599 [09:42] <ayemyminecraftnotworking> i'll use it right away
#600 [09:43] <Vernox> Galaxy_2Alex minecraft wouldnt boot if I had 32bit
#601 [09:43] <Galaxy_2Alex> Vernox, Check if that folder exists please
#602 [09:44] <ayemyminecraftnotworking> @Absol i can't use it i just said i'm not the admin of this pc
#603 [09:45] <Galaxy_2Alex> ayemyminecraftnotworking, In that case, please ask the Admin of the PC for assistance.
#604 [09:45] <rach> I copied then download then theirs no other option, ive sent it through email
#605 [09:45] <Vernox> Galaxy_2Alex it does
#606 [09:45] <ayemyminecraftnotworking> my boss will get mad
#607 [09:45] <ayemyminecraftnotworking> wait i found a solution
#608 [09:45] <Lord_Ralex> Then don't play Minecraft at work, and using their machines.
#609 [09:45] <Galaxy_2Alex> Vernox, In the bin folder, is there a javaw.exe file?
#610 [09:45] * ayemyminecraftnotworking [webchat@87.246.33.38] has quit. (Quit: webchat.esper.net)
#611 [09:47] <Vernox> Galaxy_2Alex Yes there is.
#612 [09:49] <Galaxy_2Alex> Vernox, On the launcher, use the folder icon next to Java Executable to select that javaw file. It's odd you need to do that.
#613 [09:49] <rach> does anyone have a contact number i could call for help please?
#614 [09:49] <Galaxy_2Alex> rach, You need to cope the URL of the paste and send it to this chatroom.
#615 [09:49] <Vernox> Galaxy_2Alex I HAVE SELECTED THE JAVAW.EXE and it exist and it works but still lags when I die
#616 [09:51] <Galaxy_2Alex> Vernox, In that case, I am out of ideas. If you can collect more information, feel free to report it on https://bugs.mojang.com/ - keep in mind that the bug tracker only supports the Vanilla server software.
#617 [09:51] <Vernox> ok thanks for your help. Have a nice day
#618 [09:51] <Galaxy_2Alex> Vernox, My very best guess is that something might be wrong with the hardware.
#619 [09:51] <Galaxy_2Alex> Vernox, You're welcome, have a nice day too.
#620 [09:52] <Vernox> dont you dare blaming my epic fortnite gaming pc
#621 [09:52] <Vernox> dont you dare blaming my epic fortnite gaming pc
#622 [09:52] * Vernox [webchat@91-118-119-168.dsl.dynamic.surfer.at] has left #minecrafthelp
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#624 [09:53] * Hissir [webchat@otwaon234vw-lp140-05-70-31-30-12.dsl.bell.ca] has quit. (Client Quit)
#625 [09:56] <rach> It wont let me add file, ive tried all the other ways, do you know any contact details i can ring im better that way
#626 [09:56] <Galaxy_2Alex> rach, There is not unfortunately.
#627 [09:57] <Galaxy_2Alex> rach, If you have issues copying some text onto a website and giving us the link to the resulting paste, please maybe ask someone around you that knows some more about computers for help.
#628 [09:59] <rach> theres only me, im doin it for my son, ive have emailed every one i can think of and contacted pc world
#629 [10:06] <Galaxy_2Alex> rach, Yeah, unfortunately, we just don't have the training and capacity for very basic PC support, I'm bery sorry for that. We are all volunteers here.
#630 [10:13] * wlad1wlad [webchat@91.225.202.4] has joined #minecrafthelp
#631 [10:21] * KL [webchat@183.143.240.116] has joined #minecrafthelp
#632 [10:21] <KL> 1
#633 [10:21] <Galaxy_2Alex> KL, Hello
#634 [10:21] <KL> hi
#635 [10:22] <KL> My account was reclaimed by mojang
#636 [10:22] <KL> frist
#637 [10:22] <KL> i from china
#638 [10:22] <Greymagic27> KL, Hey qin_mubei_ !
#639 [10:23] <Galaxy_2Alex> KL, Please use the China Edition if you are from China. Your gouvernment doesn't want you to play games that aren't controllable by them.
#640 [10:23] <KL> I heard that mojang has recycled all the official QQ mailboxes registered
#641 [10:24] <KL> but
#642 [10:24] <KL> i like International Costume
#643 [10:24] <Galaxy_2Alex> KL, Wait for them to answer.
#644 [10:25] <KL> and i play it for 1 yeah
#645 [10:25] <KL> year
#646 [10:25] <KL> i buy the vip for hyp
#647 [10:25] <Galaxy_2Alex> KL, Wait for Mojang to answer.
#648 [10:28] * KL [webchat@183.143.240.116] has quit. (Quit: webchat.esper.net)
#649 [10:42] * Freten [webchat@190-211-215-51.bvconline.com.ar] has joined #minecrafthelp
#650 [10:44] <Freten> Hi, I´m having troubles with my account. I tried to log in, but the password did not macht. I used the "forgot password" but no email was recibed
#651 [10:44] <Greymagic27> Freten, Hey. Let's see if anything could be blocking your login
#652 [10:44] <Greymagic27> Freten, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#653 [10:44] <Greymagic27> ??> Freten tools/hjt
#654 [10:44] <Absol> Freten: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#655 [10:44] <Absol> Freten: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#656 [10:45] <Freten> Then I asked for support, but I havent recived an email from them
#657 [10:45] <Freten> Ok
#658 [10:45] <Greymagic27> Freten, The current response time is around 3 weeks right now
#659 [10:45] <Galaxy_2Alex> Freten, Still do the log please, and make sure you run the program as Administrator.
#660 [10:46] * Freten [webchat@190-211-215-51.bvconline.com.ar] has quit. (Client Quit)
#661 [10:46] <Greymagic27> Or not, either way is fine :P
#662 [10:50] * rach [webchat@cpc109559-know16-2-0-cust1762.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#663 [10:59] * AkaMatiazz [webchat@84.29.45.174] has joined #minecrafthelp
#664 [10:59] <AkaMatiazz> hi, i have problems with starting up the game. i get this code: GLFW error 65542
#665 [11:00] <Galaxy_2Alex> ??> AkaMatiazz win/dxdiag
#666 [11:00] <Absol> AkaMatiazz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#667 [11:05] * AkaMatiazz1 [webchat@84.29.45.174] has joined #minecrafthelp
#668 [11:05] <AkaMatiazz1> https://paste.ubuntu.com/p/TR2828G3sg/ i am having an isue with the start up off the game
#669 [11:06] <AkaMatiazz1> GLFW error 65542 this problem
#670 [11:06] <Greymagic27> AkaMatiazz1, Your PC is very underpowered to be running windows 10. What version of windows did your PC come with?
#671 [11:07] <AkaMatiazz1> i really dont know
#672 [11:07] <AkaMatiazz1> how can i find out?
#673 [11:08] <Greymagic27> AkaMatiazz1, See if this helps: https://support.microsoft.com/en-ca/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#674 [11:10] <Greymagic27> AkaMatiazz1, Please not that even if you downgrade to windows 7 you'll have a hard time running minecraft still
#675 [11:12] <AkaMatiazz1> sorry, what do i need to do? back to 8 or 7? or stay on ten
#676 [11:12] <Greymagic27> AkaMatiazz1, It depends what your PC came with. If you can you should go back to 7, if not 8 will be fine
#677 [11:12] <AkaMatiazz1> because i cant find the setting "back to windows 8.1"
#678 [11:12] <Greymagic27> AkaMatiazz1, Have you tried the second bullet point?
#679 [11:12] <AkaMatiazz1> but it has to be there
#680 [11:12] <AkaMatiazz1> whats that?
#681 [11:14] <Greymagic27> The one about restoring your system to its factory settings
#682 [11:15] <AkaMatiazz1> yeah but i have al my school documents on this too
#683 [11:15] <AkaMatiazz1> so thats kinda hard
#684 [11:15] <Greymagic27> AkaMatiazz1, Is there anyway you could back them up, or move them to a memory stick? (flash drive)
#685 [11:16] <AkaMatiazz1> so the problem i have, is from my pc? not from minecraft itself?
#686 [11:17] <Greymagic27> AkaMatiazz1, It's your system specs yea. They are too low to play minecraft on windows 10. Even on 7 you may have issues
#687 [11:17] * Alex4 [webchat@host86-172-103-112.range86-172.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#688 [11:18] * Rayne [webchat@047-132-197-019.res.spectrum.com] has joined #minecrafthelp
#689 [11:19] <Rayne> Hi! I don't know if this is an account issue but i redeemed my minecrafr java edition a long time ago apparently but i cannot access it?
#690 [11:19] <Greymagic27> Rayne, Hey. What do you mean by you can't access it?
#691 [11:20] <Rayne> I dont know, apparently i redeemed it april of last year but i dont know where id go to download or even find it?
#692 [11:20] <Greymagic27> Rayne, You download java edition from here: minecraft.net
#693 [11:20] <Greymagic27> If you can't remember your login details you'll need to send an email to mojang:
#694 [11:20] <Greymagic27> ??> Rayne account/send-email
#695 [11:20] <Absol> Rayne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#696 [11:20] <Absol> Rayne: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#697 [11:21] <Rayne> Thanks
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#700 [11:34] * Krisi [webchat@208.189.217.57] has joined #minecrafthelp
#701 [11:35] <Krisi> I am trying to use a giftcard that my daughter received for her birthday to pay for her minecraft account. It is only giving mea credit card option to purchase
#702 [11:35] <Greymagic27> ??> Krisi account/redeem
#703 [11:35] <Absol> Krisi: To redeem a gift code, go to https://account.mojang.com/redeem and enter the code. Enjoy!
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#708 [11:40] <Lana> Can i connect to my friend's PC server on xbox one minecraft?
#709 [11:40] <Andrew8> It seems like I cannot log in, even though I remember my email and password, I cannot reset it because I don't have access to that gmail account anymore.
#710 [11:41] * Andrew8 [webchat@d64-180-166-57.bchsia.telus.net] has quit. (Client Quit)
#711 [11:41] <Greymagic27> Lana, I think windows 10 edition will be able to connect as it supports cross platform. Java edition however will not be able to connect
#712 [11:41] <Lana> oh shoot, there's two pc versions?
#713 [11:42] <Greymagic27> Lana, Yea. There's java edition which you by from minecraft.net and there is windows 10 edition which you buy from the microsoft store
#714 [11:42] <Lana> dang. thank you!
#715 [11:43] <Greymagic27> Lana, No problem. Did you just buy the wrong version? If so you can get a refund:
#716 [11:43] <Greymagic27> ??> Lana account/refund
#717 [11:43] <Absol> Lana: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#718 [11:43] * Karishba [webchat@c83-254-218-40.bredband.comhem.se] has joined #minecrafthelp
#719 [11:43] <Lana> Uh, it was a code that my friend got me. I'll look into it, though. Thank you
#720 [11:44] <Karishba> Hello!
#721 [11:44] <Greymagic27> Lana, No problem!
#722 [11:44] <Greymagic27> Karishba, Hey. How can we help?
#723 [11:46] * Lana [webchat@75-128-106-35.dhcp.sgnw.mi.charter.com] has quit. (Quit: webchat.esper.net)
#724 [11:47] <Karishba> so i have a problem with my account
#725 [11:47] <Greymagic27> What's the issue?
#726 [11:47] <Karishba> in the old launcher i used to log in with only my ign and password
#727 [11:48] <Karishba> but when the new launcher came out it said that i had to migrate my account to an email
#728 [11:48] <Karishba> and when i tried to do that is said that it has already been migrated
#729 [11:48] <Greymagic27> Karishba, What's your username?
#730 [11:48] <Karishba> Karishba
#731 [11:49] <Karishba> i still have the same
#732 [11:49] <Karishba> cape
#733 [11:49] <Karishba> and skin
#734 [11:49] <Greymagic27> Karishba, The account has indeed been migrated. Do you remember ever migrating it?
#735 [11:49] <Karishba> no
#736 [11:49] <Karishba> sir
#737 [11:50] <Greymagic27> Karishba, Send an email to mojang explaining the situation
#738 [11:50] <Greymagic27> ??> Karishba account/send-email
#739 [11:50] <Absol> Karishba: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#740 [11:50] <Karishba> i swear before i just used the ign to login and i never used a email
#741 [11:50] <Absol> Karishba: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#742 [11:51] <Karishba> i had the transaction id i wrote it down somewhere but i cant find it is there any way i can prove that its my account
#743 [11:51] <Karishba> cuz i still have a schmockyyy skin with purple head
#744 [11:51] <Greymagic27> ??> Karishba account/trans-id
#745 [11:51] <Karishba> anda purple cape
#746 [11:51] <Absol> Karishba: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#747 [11:51] <Greymagic27> That should list alternate ways
#748 [11:51] <Karishba> and i also have a channel
#749 [11:51] <Karishba> i used to play on the account
#750 [11:52] <Karishba> My channel name is karishbahd
#751 [12:02] * beduarte [webchat@187.114.57.131.static.host.gvt.net.br] has joined #minecrafthelp
#752 [12:02] <beduarte> hello
#753 [12:02] <Greymagic27> beduarte, Hey. How can we help?
#754 [12:03] * pete372b [webchat@2-109-255-106-static.dk.customer.tdc.net] has joined #minecrafthelp
#755 [12:03] <beduarte> I'm trying to install the latest version of Minecraft, but an error appears.
#756 [12:03] * Hotshot22 [webchat@32.212.218.178] has joined #minecrafthelp
#757 [12:04] <Hotshot22> hello?
#758 [12:04] <Greymagic27> Hotshot22, Hey. How can we help?
#759 [12:04] <Greymagic27> beduarte, What's the error?
#760 [12:04] <beduarte> The error appears like this:
#761 [12:04] <Hotshot22> well its fairly complicated tbh and im not entirely sure if its fixable with my current info
#762 [12:05] <pete372b> Hi everyone, my account seems to be hacked. My password doesnt work. And when i request a password reset i dont get an email. It's 1 month ago since i last requested and the request still hasn't come. Do i really need to wait forever for them to finish their request from long ago to get my account back?
#763 [12:05] <Greymagic27> pete372b, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#764 [12:05] <Hotshot22> so i a registered a mojang account a while back, 2013 i think and i used an email i no longer have access to which also has no recovery email
#765 [12:05] <Greymagic27> Hotshot22, Have you contacted mojang already?
#766 [12:05] <pete372b> Same problem here hotshot
#767 [12:05] <Hotshot22> nope
#768 [12:06] <beduarte> https://paste.gg/p/anonymous/fb58f175c15843e0a35bd66b4033571e/files/464c67efbec34ca0b6dda23d6fe0c355/raw
#769 [12:06] <Greymagic27> Hotshot22, Then you'll need to send an email to them:
#770 [12:06] <Greymagic27> ??> Hotshot22 account/send-email
#771 [12:06] <Absol> Hotshot22: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#772 [12:06] <Absol> Hotshot22: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#773 [12:06] <Hotshot22> what if i have no trans id or gift code?
#774 [12:06] <beduarte> read the error in the link that I send Greymagic27, thank you
#775 [12:08] <Greymagic27> ??> Hotshot22 account/trans-id
#776 [12:08] <Absol> Hotshot22: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#777 [12:08] <Greymagic27> beduarte, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#778 [12:08] <Greymagic27> ??> beduarte tools/hjt
#779 [12:08] <Absol> beduarte: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#780 [12:08] <Absol> beduarte: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#781 [12:08] <Hotshot22> thank you for trying although i doubt support will believe my no trans id story :/
#782 [12:08] <Greymagic27> Hotshot22, If you don't know it you can ask for alternate verification methods
#783 [12:08] <Hotshot22> roger that
#784 [12:08] <Hotshot22> ill try that
#785 [12:08] <Hotshot22> thanks
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#788 [12:11] <beduarte> Greymagic27 here is the link: https://paste.ubuntu.com/p/pKHRYYrw5K/
#789 [12:11] <Greymagic27> Alright, hold on
#790 [12:12] * katrielXPro [webchat@138.117.77.74] has joined #minecrafthelp
#791 [12:13] * Dennis [webchat@pool-100-15-47-254.washdc.fios.verizon.net] has joined #minecrafthelp
#792 [12:13] <Greymagic27> beduarte, I don't see anything that would block your download but I do see your using warsaw. Warsaw is a browser hijacker and you'll need to remove it
#793 [12:13] <Greymagic27> beduarte, I'd like to run a malware scan to make sure nothing was missed:
#794 [12:13] <Greymagic27> ??> beduarte av/adwcleaner
#795 [12:13] <Absol> beduarte: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#796 [12:14] <Absol> beduarte: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#797 [12:14] <katrielXPro> when I try to download the update of any version it tells me that the download could not be saved
#798 [12:14] <Greymagic27> katrielXPro, This is usually caused by software blocking the download. Let's see if you have any software known to cause the issue:
#799 [12:14] <Greymagic27> katrielXPro, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#800 [12:14] <Greymagic27> ??> katrielXPro tools/hjt
#801 [12:14] <Absol> katrielXPro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#802 [12:14] <Absol> katrielXPro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#803 [12:15] <beduarte> Greymagic27 To uninstall Warsaw, can I see it in the control panel?
#804 [12:15] <Greymagic27> beduarte, Yes. It should appear there
#805 [12:15] <beduarte> ok
#806 [12:16] <Dennis> Hi there. I've been having issues with my Minecraft Java edition. As I create a world, it states that my "Java Platform SE Binary is not responding" and it crashes. Here's a screenshot to provide proof. https://cdn.discordapp.com/attachments/527941265124360203/558707370830725141/unknown.png
#807 [12:16] * Makusamuel [webchat@ip5f5ac13d.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#808 [12:17] <Greymagic27> ??> Dennis av/adwcleaner
#809 [12:17] <Absol> Dennis: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#810 [12:17] <Absol> Dennis: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#812 [12:17] <katrielXPro> I need someone who speaks Spanish
#813 [12:18] <Greymagic27> katrielXPro, This is english only support. I can link you to a translator though
#814 [12:18] <katrielXPro> Yes please
#815 [12:18] <Greymagic27> http://translate.google.com/
#816 [12:19] <katrielXPro> OK ready
#817 [12:19] * beduarte [webchat@187.114.57.131.static.host.gvt.net.br] has joined #minecrafthelp
#818 [12:20] <beduarte> hi again
#819 [12:20] <katrielXPro> hi
#820 [12:21] <katrielXPro> well you do not miss the help I need to download the version I skipped error
#821 [12:21] <Makusamuel> Hello i have a problem ingame (Minecraft Bedrock edition) i play on The HIVE server and i am there muted (shadow muted) and the server team from The HIVE say thats a problem from Mojang/Microsoft.
#822 [12:21] <Makusamuel> can anyone unmute me?
#823 [12:21] <katrielXPro> this is what comes out in the error
#824 [12:22] <beduarte> Greymagic27 Warsaw is taking a while to uninstall. It's normal?
#825 [12:22] <Greymagic27> beduarte, Yes
#826 [12:22] <beduarte> ok
#827 [12:22] <Greymagic27> ??> katrielXPro tools/hjt
#828 [12:22] <Absol> katrielXPro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#829 [12:22] <Absol> katrielXPro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#830 [12:22] <beduarte> Greymagic27 How long does it take to uninstall?
#831 [12:22] <Makusamuel> ?
#832 [12:22] <Greymagic27> Makusamuel, Contact microsoft. We can't do anything to help with server problems
#833 [12:23] <Greymagic27> beduarte, That's something that I don't know. I've not ever had it installed so I don't know the uninstall time
#834 [12:23] <beduarte> ok
#835 [12:23] <Makusamuel> oooh man i come from microsoft and microsoft man say in the live chat i should contact mojang/minecraft
#836 [12:24] <Makusamuel> what should i do now?
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#838 [12:24] <katrielXPro> you can not download this file es_es.json
#839 [12:24] <Greymagic27> Makusamuel, I can give you the contact information for mojang but I've never seen your issue. Usually a mute would be an OP on their server
#840 [12:24] <Greymagic27> katrielXPro, Follow the instructions absol sent for 'hijackthis'
#841 [12:25] <Makusamuel> okay
#842 [12:25] <katrielXPro> ok
#843 [12:25] <Greymagic27> ??> Makusamuel account/send-email
#844 [12:25] <Absol> Makusamuel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#845 [12:25] <Absol> Makusamuel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#846 [12:25] <Makusamuel> thanks
#847 [12:25] <Greymagic27> No problem
#848 [12:26] <katrielXPro> bey bey
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#851 [12:26] <Makusamuel> okay, bye and thank you for help
#852 [12:27] <Greymagic27> Makusamuel, You're welcome
#853 [12:27] <Greymagic27> Makusamuel, You're welcome
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#857 [12:32] <beduarte> Greymagic27 I uninstalled Warsaw and the same problem appears.
#858 [12:32] <beduarte> Greymagic27 I uninstalled Warsaw and the same problem appears.
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#860 [12:37] * michael [webchat@95.147.98.139] has joined #minecrafthelp
#861 [12:38] <michael> i cannot play minecraft due to it constantly crashing
#862 [12:38] * michael is now known as Guest7742
#863 [12:38] <Guest7742> sempyo
#864 [12:38] <Guest7742> oh
#865 [12:38] * jordan4 [webchat@97e7b5bc.skybroadband.com] has joined #minecrafthelp
#866 [12:39] <jordan4> HI
#867 [12:39] <Guest7742> hello
#868 [12:39] <Guest7742> i i have trouble playing minecraft
#869 [12:39] <Guest7742> it says something like java se binary stopped working
#870 [12:40] <jordan4> I Just bought a code of amozon how do I get it
#871 [12:40] <Greymagic27> ??> Guest7742 av/adwcleaner
#872 [12:40] <Absol> Guest7742: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#873 [12:40] <Absol> Guest7742: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#874 [12:40] <Greymagic27> ??> jordan4 account/redeem
#875 [12:40] <Absol> jordan4: To redeem a gift code, go to https://account.mojang.com/redeem and enter the code. Enjoy!
#876 [12:41] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.4)
#877 [12:41] <jordan4> I cant find my code tho
#878 [12:41] <jordan4> says its pending verification
#879 [12:42] <Greymagic27> jordan4, You'll need to wait until it's stopped pending then :P
#880 [12:42] <jordan4> how long will that take
#881 [12:42] <Greymagic27> jordan4, I'm not sure. It shouldn't take longer than a couple of hours I'd imagine
#882 [12:42] <jordan4> it says its been payed for
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#884 [12:43] <jordan4> is the code sent to email ?
#885 [12:44] <Greymagic27> jordan4, Again, I'm not sure. I've never purchased a code myself
#886 [12:44] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#887 [12:45] <jordan4> awh okay how did u get Minecraft cause my amazon account was made by my phone number and I just added email but nothing changes when I click on it
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#891 [12:59] <hithere> how can i change my username or nick name thing
#892 [12:59] * atrevido [webchat@ip72-218-72-160.hr.hr.cox.net] has joined #minecrafthelp
#893 [12:59] <atrevido> hello
#894 [13:00] <hithere> hi.... i want to change my user/nick name/gamertag on minecraft
#895 [13:00] <hithere> i dont know how to
#896 [13:00] <atrevido> what form of minecraft
#897 [13:00] <atrevido> pc or xbox or ps4
#898 [13:01] <jordan4> anyone know about amozon codes
#899 [13:01] <hithere> pc
#900 [13:06] * hithere [webchat@pool-100-16-162-82.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#901 [13:12] <Greymagic27> jordan4, I bought minecraft from minecraft.net
#902 [13:14] * jamiehartshorne [webchat@host86-161-60-192.range86-161.btcentralplus.com] has joined #minecrafthelp
#903 [13:14] <jamiehartshorne> i have an issue that i cant migrate my account
#904 [13:14] <Greymagic27> jamiehartshorne, Hey. Does it say anything when you try?
#905 [13:15] <jamiehartshorne> well now it says too many failed attempts :P but before it was wrong credentials
#906 [13:15] <Greymagic27> Wait an hour then try again
#907 [13:15] <jamiehartshorne> i have tried several times and it just inst working
#908 [13:15] <jamiehartshorne> thanks for ur help tho ill just try again
#909 [13:15] <jamiehartshorne> thanks for ur help tho ill just try again
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#911 [13:17] * Elizabeth [webchat@99-127-158-64.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#912 [13:17] <Elizabeth> hello
#913 [13:17] <Elizabeth> help me
#914 [13:18] <Elizabeth> i cant log into my old account because i dont know the password due to the old account being to a old email i no longer have access to i cannot change the password
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#916 [13:23] * xKingsimon [webchat@HSI-KBW-46-223-1-156.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#917 [13:25] <BIELsXD> Hi
#918 [13:26] <xKingsimon> Hey, I couldnt log in to my minecraft account after i canged my username from Kingsimon2004 > xKingsimon. It always says wrong password or username since some minute it says unable to connect to the server. I also tried to change my password several times.
#919 [13:26] * Alex2718 [webchat@cpc123998-duns8-2-0-cust90.9-3.cable.virginm.net] has joined #minecrafthelp
#920 [13:27] <Alex2718> hi! i need help with recovering an answering to a security question
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#924 [13:28] <Jono> Can't remember my super old Minecraft username or email, am I screwed?
#925 [13:29] <xKingsimon> now it says wrong password or email again
#926 [13:32] * xKingsimon [webchat@HSI-KBW-46-223-1-156.hsi.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#927 [13:33] * Sam [webchat@c-68-40-241-78.hsd1.mi.comcast.net] has joined #minecrafthelp
#928 [13:34] <Sam> hello can I get some help on verifying a code
#929 [13:35] <Sam> One day it said it was placing order for a whole day and now that I tried it again it doesn't work at all and says that I have to go activate it again
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#936 [14:02] <Jono> Trying to recover my super old Minecraft account, can't remember my email I used, and I had a ton of usernames I used back then for different things, and the bankaccount I would have had is closed now. Am I out of luck?
#937 [14:03] <Jono> Can anyone help me?
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#940 [14:19] <ImKarp> Can you help me log in to MoJang?
#941 [14:36] * Aloysia_ [webchat@p5494A299.dip0.t-ipconnect.de] has joined #minecrafthelp
#942 [14:36] <Aloysia_> yo
#943 [14:44] <Galaxy_2Alex> Aloysia_, Hello
#944 [14:58] * damian [webchat@47-33-73-47.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#945 [14:58] <damian> i forgot my username and i want to migrate my account, is there anyway to find it?
#946 [14:58] <Galaxy_2Alex> damian, Do you still know the email address?
#947 [14:59] <damian> yes
#948 [14:59] <Galaxy_2Alex> damian, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#949 [14:59] <Galaxy_2Alex> ??> damian account/trans-id
#950 [14:59] <Absol> damian: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#951 [14:59] <Galaxy_2Alex> ??> damian account/send-email
#952 [14:59] <Absol> damian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#953 [14:59] <Absol> damian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#954 [14:59] <damian> thanks
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#956 [15:04] * happy [webchat@pool-100-14-82-69.phlapa.fios.verizon.net] has joined #minecrafthelp
#957 [15:04] <happy> is there a mojang phone number i can call for assistance?
#958 [15:05] <Galaxy_2Alex> happy, No, only email support.
#959 [15:05] <happy> and that takes like a month for a reply usually, correct?
#960 [15:06] <Galaxy_2Alex> happy, Not usually, unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal.
#961 [15:06] <happy> nice....
#962 [15:06] <happy> great system
#963 [15:06] <happy> ty
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#966 [15:17] * Milton [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has joined #minecrafthelp
#967 [15:17] <Milton> hello
#968 [15:18] <Galaxy_2Alex> Milton, Hello
#969 [15:19] <Milton> Ugh, i bought minecraft yesterday and when i was trying to play it said minecraft crashed while initializing game and this error thingy The game crashed whilst initializing game
#970 [15:19] <Milton> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#971 [15:19] <Galaxy_2Alex> ??> Milton win/dxdiag
#972 [15:19] <Absol> Milton: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#973 [15:22] <Milton> ok
#974 [15:26] * Milton1 [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has joined #minecrafthelp
#975 [15:26] <Milton1> ok
#976 [15:26] <Milton1> so
#977 [15:26] <Milton1> I did that
#978 [15:27] * Acled [webchat@78-67-205-75-no267.tbcn.telia.com] has joined #minecrafthelp
#979 [15:28] <Acled> Having trubble finidng my old Email any help?
#980 [15:28] <Galaxy_2Alex> Milton1, Please send us the link to the paste.
#981 [15:29] <Galaxy_2Alex> Acled, Have you contacted Mojang already?
#982 [15:29] <Milton1> https://paste.ubuntu.com/p/hpRphkRJ7J/
#983 [15:29] <Acled> Im tryingto migrate. But I dont know what mail I used 10 years ago
#984 [15:30] <Galaxy_2Alex> Milton1, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/132997/en-uk
#985 [15:30] <Galaxy_2Alex> Acled, Have you filled out the Mojang Account Support Request form yet>
#986 [15:30] <Galaxy_2Alex> ?
#987 [15:30] <Milton1> Okay
#988 [15:31] <Acled> Yes. But they are still taking things from FEB and I dont have time to wait that long.
#989 [15:31] <Acled> Taking requests that is
#990 [15:31] <Galaxy_2Alex> Acled, You will have to wait that long, sorry.
#991 [15:32] <Acled> suport system needs some work then
#992 [15:33] <Acled> Is there nothing else I can do?
#993 [15:33] <Galaxy_2Alex> Acled, Understaffing and Unexpected Sickness, also an unfortunate swedish labour market. I assume you wouldn't want someone completely untrained and unprofessional handling your most private detials like credit card info, names, etc.
#994 [15:33] <Galaxy_2Alex> Acled, There is not, I'm sorry.
#995 [15:34] * Andrew8 [webchat@d64-180-166-57.bchsia.telus.net] has joined #minecrafthelp
#996 [15:34] <Andrew8> yee
#997 [15:34] <Andrew8> I can't log in sadly
#998 [15:35] <Galaxy_2Alex> Andrew8, What does it say when you try?
#999 [15:35] <Andrew8> Invalid email or password
#1000 [15:35] <Andrew8> even though im certain i typed them both right.
#1001 [15:35] * Dendrake [webchat@d75-158-196-226.abhsia.telus.net] has joined #minecrafthelp
#1002 [15:35] <Galaxy_2Alex> Andrew8, Disable any VPNs or similar programs.
#1003 [15:36] * Chlorex [webchat@cpc88293-woki8-2-0-cust72.6-2.cable.virginm.net] has joined #minecrafthelp
#1004 [15:36] <Andrew8> I don't have any VPNs or anything like that.
#1005 [15:36] <Dendrake> I'm having a hard time migrating my account, it claims I already migrated but none of my emails are giving me forgotten password emails
#1006 [15:36] <Acled> I have pasword and name for the usser name I just need the name of the mail.
#1007 [15:36] <Andrew8> ^ exactly my case
#1008 [15:36] <Galaxy_2Alex> Acled, And they need to confirm that you are indeed the owner of the account.
#1009 [15:37] <Galaxy_2Alex> Dendrake, What is your account username?
#1010 [15:37] <Chlorex> Hello, I just got a new computer and basically it wont let me get into Minecraft. it says ''This driver does not appear to support(?) OpenGL'' any help?
#1011 [15:37] <Dendrake> Dendrake
#1012 [15:37] <Andrew8> I lost the transaction ID, because I can't get a hold of the person who gifted my the account.
#1013 [15:37] <Galaxy_2Alex> Andrew8, How long has this been an issue?
#1014 [15:37] <Andrew8> Since today.
#1015 [15:37] <Galaxy_2Alex> ??> Chlorex win/dxdiag
#1016 [15:37] <Absol> Chlorex: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1017 [15:37] <Chlorex> thank you.
#1018 [15:37] <Galaxy_2Alex> Andrew8, How many hours approximately?
#1019 [15:37] <Andrew8> 10?
#1020 [15:38] <Acled> How are they supposed to do that when its over 10-7 years old. Since Ive swtiched PC.
#1021 [15:38] * kal [webchat@c-73-2-131-117.hsd1.la.comcast.net] has joined #minecrafthelp
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#1024 [15:38] <Chlorex> https://paste.ubuntu.com/p/D8NgpbBrrk/ theres the link to the dxdiag.
#1025 [15:38] <Galaxy_2Alex> Dendrake, You did not change that to something else yourself, correct?
#1026 [15:38] <Andrew8> is there anyplace where i can talk to a staff member privately
#1027 [15:38] <Dendrake> My account is as old as minecraft alpha, I never used an email to register originally. And no, it was Dendrake and should still be Dendrake
#1028 [15:38] <Galaxy_2Alex> Acled, They will take that into account, just wait for them to answer and they will ask for the information needed.
#1029 [15:38] <Galaxy_2Alex> Andrew8, It's fine, just listen to the messages I send you starting with your username.
#1030 [15:39] <Galaxy_2Alex> Andrew8, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1031 [15:39] <Galaxy_2Alex> ??> Andrew8 tools/hjt
#1032 [15:39] <Absol> Andrew8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1033 [15:39] <Absol> Andrew8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1034 [15:39] <Galaxy_2Alex> Dendrake, Looks like your account has been "hacked". Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1035 [15:39] <Galaxy_2Alex> ??> Dendrake account/trans-id
#1036 [15:39] <Absol> Dendrake: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1037 [15:39] <Galaxy_2Alex> ??> Dendrake account/send-email
#1038 [15:39] <Absol> Dendrake: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1039 [15:39] <Absol> Dendrake: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1040 [15:39] <Andrew8> This isn't a virus, correct?
#1041 [15:40] <Galaxy_2Alex> Andrew8, No, it's just unfortunately named. We use it all the time.
#1042 [15:40] <Galaxy_2Alex> Chlorex, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#1043 [15:40] <Dendrake> Man I don't even know how the account was paid for it was so long ago Galaxy_2Alex
#1044 [15:40] <Galaxy_2Alex> Dendrake, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#1045 [15:41] <Galaxy_2Alex> Dendrake, Basically anything that you can think of that could confirm you are the initial owner of the account.
#1046 [15:41] <Acled> This just makes no sense. Why is there no way for me to see what Email I used. If I dont have the log in to it I cant do anything with that info anyways.
#1047 [15:41] <Andrew8> I got a log, what do I do with it now?
#1048 [15:41] <Galaxy_2Alex> Andrew8, Send it here, or in a private message (/msg) to me.
#1049 [15:41] <Capfan67> Acled, Email addresses are private information. Mojang can't provide private information to unverified parties.
#1050 [15:42] <Andrew8> Did you recieve my private message, I was just testing to make sure I did it correctly.
#1051 [15:42] <Galaxy_2Alex> yes, it works.
#1052 [15:43] <Andrew8> I sent it.
#1053 [15:44] <Acled> How do I verifi myself then
#1054 [15:44] <Galaxy_2Alex> Andrew8, Thank you, that looks fine.
#1055 [15:44] <Acled> Without it taking hafe of a year.
#1056 [15:44] <Andrew8> What now?
#1057 [15:45] <Galaxy_2Alex> Acled, three weeks is not half a year. I do apologise on behalf on Mojang for the delay, but there is no other way.
#1058 [15:45] <Galaxy_2Alex> Andrew8, What is your account username?
#1059 [15:45] <Andrew8> Andreeeeeww
#1060 [15:45] <Andrew8> 5 e's
#1061 [15:46] <Galaxy_2Alex> Andrew8, Alright, thanks. Have you tried resetting the password?
#1062 [15:46] * sangre [webchat@177.239.45.131.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#1063 [15:47] <Andrew8> I can't, because I forgot the email I used too.
#1064 [15:47] * muse [webchat@147.226.107.83] has joined #minecrafthelp
#1065 [15:47] * sangre [webchat@177.239.45.131.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#1066 [15:48] <muse> hello! I need help registering a Minecraft purchase made about a year ago. Is it still valid?
#1067 [15:49] <Galaxy_2Alex> muse, On which website was the purchase made?
#1068 [15:49] <muse> mojang
#1069 [15:49] <Andrew8> I really am the owner of the account, I know all my security question answers, and other stuff, just not the transaction id sadly.
#1070 [15:49] <Galaxy_2Alex> Andrew8, Right, I think you will have to contact Mojang. Since you have the issue with the transaction ID, make sure you include as many details for alternative verification, like previous usernames, pervious email addresses, answers to your security question, also birthday is always a good idea.
#1071 [15:49] <Galaxy_2Alex> ??> Andrew8 mojang/email
#1072 [15:49] <Absol> Andrew8: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1073 [15:49] <Absol> Andrew8: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1074 [15:50] <Galaxy_2Alex> muse, If you bought an account a year ago, it is still as valid as it was back then.
#1075 [15:50] * Dendrake [webchat@d75-158-196-226.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#1076 [15:50] <muse> Thats what I was hoping to hear! but the verification code says it failed
#1077 [15:50] * Andrew8 [webchat@d64-180-166-57.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1078 [15:51] <Milton1> It still crashed while initializing Galaxy_2Alex
#1079 [15:51] <Galaxy_2Alex> muse, Oh, is it a gift code?
#1080 [15:52] <muse> I used my old credit card to purchase it.
#1081 [15:52] <Chlorex> im afraid it still isn't working.
#1082 [15:52] <Acled> 3 weeks then what will happen?
#1083 [15:52] <Galaxy_2Alex> Chlorex, Did you downgrade to Windows 7?
#1084 [15:52] <Acled> I will be told to give some info then wait another 3 weeks
#1085 [15:52] <Galaxy_2Alex> Acled, No, once they answered once, answers will come through faster.
#1086 [15:52] * YNW [webchat@188.70.47.141] has joined #minecrafthelp
#1087 [15:52] <Galaxy_2Alex> muse, What is the account username?
#1088 [15:52] <YNW> heyooo
#1089 [15:53] <YNW> okay, straight to business
#1090 [15:53] * MarvalMan10 [webchat@204.236.127.228] has joined #minecrafthelp
#1091 [15:53] <YNW> account name is YourNormalWizard
#1092 [15:53] <Galaxy_2Alex> Milton1, Have you restarted your PC yet?
#1093 [15:53] <muse> muse_esum
#1094 [15:53] <YNW> i dont think that would be relevant
#1095 [15:53] <Milton1> Oh, I will in a sec
#1096 [15:53] * Milton [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1097 [15:53] * Milton1 [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1098 [15:53] <YNW> oh i am so confused
#1099 [15:53] <YNW> first time using esperchat, mb
#1100 [15:54] <Galaxy_2Alex> muse, Hm, can't see that account exists, is this on the Java Edition, or a different version of the game?
#1101 [15:54] <muse> I believe it is the Java edition, but I am not 100% positive as the purchase was made about a year ago
#1102 [15:55] <Galaxy_2Alex> muse, Are you sure the username is correct?
#1103 [15:55] <muse> It could be something different. How can I check?
#1104 [15:55] <Galaxy_2Alex> YNW, Just explain what the problem is please.
#1105 [15:55] * MarvalMan10 [webchat@204.236.127.228] has quit. (Client Quit)
#1106 [15:55] <Galaxy_2Alex> muse, Usually by logging in. Do you have some guesses on what it could be?
#1107 [15:56] <muse> actually, try TrompaGat
#1108 [15:56] <YNW> Alright. I'm trying to connect to Realms except that to do that, I need to migrate my account. Problem is that everytime I do, it just tells me that I had "too many failed attempts" and I have to try again later. I understand I could just wait and do it later, but I was wondering if there's some sort of shortcut I can take and just migrate it alrea
#1109 [15:56] <YNW> dy.
#1110 [15:57] <Galaxy_2Alex> muse, No, that's not it either...
#1111 [15:57] <muse> Trompa_gat?
#1112 [15:57] <Galaxy_2Alex> YNW, Disable any VPNs, also make sure you aren't on public Wifi.
#1113 [15:58] <Galaxy_2Alex> muse, There it is, yes, that is valid. And when you try to log in, it says "Invalid email/password"?
#1114 [15:58] <YNW> No VPNS are active, and I'm on my home wifi
#1115 [15:58] <Galaxy_2Alex> YNW, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1116 [15:58] <Galaxy_2Alex> ??> YNW tools/hjt
#1117 [15:58] <Absol> YNW: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1118 [15:58] <Absol> YNW: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1119 [15:59] <muse> I can log into mojang just fine. but Im trying to use a verification code from my purchase and it says: "Verification failed. Make sure that your verification code and email address are correct."
#1120 [15:59] * Milton [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has joined #minecrafthelp
#1121 [16:00] <Milton> I hope it works
#1122 [16:00] <Galaxy_2Alex> muse, Where does it ask you for the verification code?
#1123 [16:00] * YNW [webchat@188.70.47.141] has quit. (Quit: webchat.esper.net)
#1124 [16:00] <Milton> It still crashed.
#1125 [16:01] <Milton> ugh
#1126 [16:01] <muse> I followed a link from my email saying: "Here's the verification code you need to continue with your purchase of Minecraft:"
#1127 [16:01] <Galaxy_2Alex> muse, When did you receive that email?
#1128 [16:01] <muse> july 21, 2018
#1129 [16:02] <Galaxy_2Alex> muse, Right, okay, sorry, I think I got a bit confused here. Could you go to https://account.mojang.com please, and check if you see Minecraft under "My Games"?
#1130 [16:02] * kw [webchat@100.51-174-19.customer.lyse.net] has joined #minecrafthelp
#1131 [16:02] <Galaxy_2Alex> Milton, New DxDiag please.
#1132 [16:03] <Galaxy_2Alex> ??> Milton win/dxdiag
#1133 [16:03] <Absol> Milton: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1134 [16:03] <kw> I can not downlaoad the newest update
#1135 [16:03] <muse> checking now
#1136 [16:03] <Galaxy_2Alex> kw, What does it say when you try?
#1137 [16:04] <kw> sorry, unable to save download
#1138 [16:04] <Milton> https://paste.ubuntu.com/p/DNvMcGzWRK/
#1139 [16:04] <Galaxy_2Alex> ??> kw error/download
#1140 [16:04] <Absol> kw: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1141 [16:05] <muse> it's still asking me to purchase
#1142 [16:06] <Galaxy_2Alex> muse, And you are sure you are logging in with the correct email address, the same one you received the email for?
#1143 [16:06] <muse> yes.
#1144 [16:06] <Galaxy_2Alex> Milton, That is odd, the driver did not install it all. Try installing the driver again, but this time, select "Custom Installation" and "Do a clean install".
#1145 [16:07] <Milton> okay
#1146 [16:07] <Milton> im scared i hope it works :(
#1147 [16:08] <Galaxy_2Alex> muse, Seems like unfortunately, someone got into your account. Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1148 [16:08] <Galaxy_2Alex> ??> muse account/trans-id
#1149 [16:08] <Absol> muse: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1150 [16:08] <Galaxy_2Alex> ??> muse account/send-email
#1151 [16:08] <Absol> muse: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1152 [16:08] <Absol> muse: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1153 [16:08] <muse> Dang! Ok. Thank you for your help!
#1154 [16:12] <Acled> I really think 3 weeks is way to long to get your account back. It only leads to the one applying loosing all intrest.
#1155 [16:12] <Acled> and leaving the game
#1156 [16:14] <Capfan67> Acled, We'd like to see it faster too, but we're not Mojang. If you want to leave feedback to Mojang, here's the link: https://feedback.minecraft.net/
#1157 [16:15] <Milton> Galaxy_2Alex where is custom installation
#1158 [16:17] <Galaxy_2Alex> Milton, It should be in the process of installing the driver.
#1159 [16:17] * Zack [webchat@209.6.193.28] has joined #minecrafthelp
#1160 [16:17] * Acled [webchat@78-67-205-75-no267.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#1161 [16:17] <Zack> Hello, my account was stolen I think. How long does customer service usually take?
#1162 [16:18] <Capfan67> Zack, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1163 [16:19] <Zack> Thanks, luckily I have the purchase ID
#1164 [16:19] <Zack> looks like someone migrated my account to another email
#1165 [16:19] * Milton [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1166 [16:19] <Capfan67> Zack, Ah. =( I'm sorry to hear that.
#1167 [16:20] <Zack> Yeah, hoping for the best though. Thanks for the help
#1168 [16:20] <Capfan67> Zack, Best of luck.
#1169 [16:20] * ThueDo [webchat@ip-5-186-121-211.cgn.fibianet.dk] has joined #minecrafthelp
#1170 [16:21] <ThueDo> Hi I've been unable to access my Minecraft account in any way for around a month now, and I'm really not sure what to do
#1171 [16:22] <Capfan67> TheSilentLink, What happens when you try to access your account?
#1172 [16:22] <Capfan67> er, ...ThueDo
#1173 [16:23] <ThueDo> It says something along the lines of: "Login failed. Username or Password invalid"
#1174 [16:23] <Capfan67> ThueDo, Are you able to log into Mojang.com?
#1175 [16:23] <ThueDo> No, I have tried Minecraft.net aswell.
#1176 [16:24] * Milton [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has joined #minecrafthelp
#1177 [16:24] <Capfan67> ThueDo, Do you have a Mojang account (login with email) or Legacy account (login with username)?
#1178 [16:24] <ThueDo> Mojang account
#1179 [16:24] <Capfan67> ThueDo, Have you tried resetting your password?
#1180 [16:25] <ThueDo> Yes, but i haven't gotten a confirmation email
#1181 [16:25] <Capfan67> ThueDo, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1182 [16:25] <Capfan67> ThueDo, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1183 [16:25] * Eat_Salad [webchat@108-216-137-23.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1184 [16:25] <Capfan67> ??> ThueDo account/send-email
#1185 [16:25] <Absol> ThueDo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1186 [16:25] <Absol> ThueDo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1187 [16:26] <ThueDo> I'll try this, thank you!
#1188 [16:27] <Galaxy_2Alex> ThueDo, Let me just check something else really quick to make account support's life easier
#1189 [16:27] <Galaxy_2Alex> ThueDo, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1190 [16:27] <Galaxy_2Alex> ??> ThueDo tools/hjt
#1191 [16:27] <Absol> ThueDo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1192 [16:27] <Absol> ThueDo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1193 [16:27] <Milton> Still doesnt work
#1194 [16:27] * PeachyPie [webchat@209.210.252.27.dyn.cust.vf.net.nz] has joined #minecrafthelp
#1195 [16:27] * muse [webchat@147.226.107.83] has quit. (Quit: webchat.esper.net)
#1196 [16:28] <PeachyPie> Hiya everyone,i am having problems as my email was deleted and i cannot access my account.
#1197 [16:28] <PeachyPie> Please help!!
#1198 [16:30] <Galaxy_2Alex> Milton, Two secs...
#1199 [16:30] <Galaxy_2Alex> PeachyPie, You should still be able to log in, even if the email was deleted.
#1200 [16:30] * Random_dog [webchat@109-186-50-185.bb.netvision.net.il] has joined #minecrafthelp
#1201 [16:30] <PeachyPie> apparently not??
#1202 [16:30] <PeachyPie> idk
#1203 [16:31] <Eat_Salad> Hello, I an unable to join anything, every time I open the game I can go to multiplayer/single player and try to join when I do it gets stuck on "Loading terrain" or "Joining world" then it just says not responding and crashes not sure what to do?
#1204 [16:31] <Galaxy_2Alex> PeachyPie, You may need to contact Mojang with your transaction ID.
#1205 [16:31] <Galaxy_2Alex> ??> PeachyPie account/trans-id
#1206 [16:31] <Absol> PeachyPie: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1207 [16:31] <Galaxy_2Alex> ??> PeachyPie account/send-email
#1208 [16:31] <Absol> PeachyPie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1209 [16:31] <Absol> PeachyPie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1210 [16:31] <PeachyPie> I dont have my transaction ID..
#1211 [16:31] <Galaxy_2Alex> PeachyPie, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#1212 [16:31] <Galaxy_2Alex> ??> Eat_Salad av/adwcleaner
#1213 [16:31] <Absol> Eat_Salad: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1214 [16:31] <Absol> Eat_Salad: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1215 [16:31] <PeachyPie> I did contact them,but im guesisng the waitlist will be a while?
#1216 [16:32] <Eat_Salad> ok ty
#1217 [16:32] <Galaxy_2Alex> PeachyPie, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-w
#1218 [16:32] <Random_dog> Hello, i'm trying to fix error exit code 1, i tryed deleting 'version' and the w after java, nothing worked, i don't know what to do anymore, it just happened like this, randomly and yes i have been playing it, i can't do anything, can someone help me?
#1219 [16:32] <PeachyPie> Thanks for your help
#1220 [16:32] * PeachyPie [webchat@209.210.252.27.dyn.cust.vf.net.nz] has quit. (Client Quit)
#1221 [16:32] <Galaxy_2Alex> Milton, Contact Dell (Alienware) support about this issue, seems like they may need to give you special drivers.
#1222 [16:32] * Eat_Salad [webchat@108-216-137-23.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1223 [16:33] <Milton> Okay thanks for your help.
#1224 [16:33] <ThueDo> Should i give a DM or just in this chatroom?
#1225 [16:33] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1226 [16:34] <Galaxy_2Alex> ThueDo, Here is fine, but you can send a DM as well if you feel more comfortable.
#1227 [16:34] <Capfan67> ThueDo, I notice you're behind a VPN. Disable your VPN and see if you can login?
#1228 [16:34] <Random_dog> can anybody help me? error exit code 1, deleted the w after java, deleted version documant, deleted the version and re-downloaded, i think it's really bad, i would like someone to help me with this error.
#1229 [16:36] <Galaxy_2Alex> Random_dog, We will need the full log, please copy it to the page Absol will give you to a second, and share the link with us.
#1230 [16:36] <Galaxy_2Alex> ??> Random_dog paste
#1231 [16:36] <ThueDo> I'm not using a VPN as far as i know?
#1232 [16:36] <Absol> Random_dog: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1233 [16:37] <ThueDo> I checked setting
#1234 [16:37] <ThueDo> settings*
#1235 [16:37] <Random_dog> crashlog or the 'show more details' after it crashes when i try to launch it?
#1236 [16:37] <Capfan67> ThueDo, Hmm.. Your IP seems to be behind a VPN or Proxy, at least according to the website I use to check for them.
#1237 [16:37] <Galaxy_2Alex> Random_dog, Both is possible.
#1238 [16:38] * kw [webchat@100.51-174-19.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#1239 [16:39] <Random_dog> 'an unexepted issue occurated and the game has crashed' what it shows after i launch it, i think it doesn't really help, i will copy the crashlog just a moment
#1240 [16:40] <Random_dog> wait all the crashlog or only the title?
#1241 [16:40] <Galaxy_2Alex> Random_dog, All of it, put it on the pasting website Absol gave you.
#1242 [16:40] <Galaxy_2Alex> ThueDo, Please send us the HJT log.
#1243 [16:40] <ThueDo> Oh yeah, sorry
#1244 [16:41] <ThueDo> https://paste.ubuntu.com/p/bR7f2BRW54/
#1245 [16:41] <ThueDo> My IP is saying i live in Næstved, a danish city
#1246 [16:41] <ThueDo> I live in Denmark but still kinda a long shot
#1247 [16:41] * Pinkunicorn566 [webchat@user-24-214-92-215.knology.net] has joined #minecrafthelp
#1248 [16:41] <ThueDo> Thats very weird though
#1249 [16:42] <Galaxy_2Alex> ThueDo, Not a personal fan of McAfee, we do usually recommend to uninstall it. It did work in the peast with it installed, correct?
#1250 [16:42] <Pinkunicorn566> Hi. I had gotten the java edition of mc and im on windows 10, it gave me the xbox version...
#1251 [16:43] <ThueDo> Yes, it came with my PC
#1252 [16:43] <Galaxy_2Alex> Pinkunicorn566, You can download the Java edition from https://www.minecraft.net/en-us/download/
#1253 [16:43] <Pinkunicorn566> i cant afford to buy it again
#1254 [16:43] <Galaxy_2Alex> Pinkunicorn566, If you bought the Java Edition in the past, you don't need to buy it again.
#1255 [16:44] <Galaxy_2Alex> ThueDo, Right, in that case, just contact Mojang and wait for them to answer. Just wanted to check a few things to make sure they can help you as soon as possible.
#1256 [16:44] <Pinkunicorn566> How can i transfer? i spend almost 100$ in skins, maps and texture packs cause i thought i had gotten the java edition, but it game me the xbox version
#1257 [16:44] <Random_dog> galaxy 2alex, i'm playing on windows 10
#1258 [16:44] <ThueDo> Thank you for the help.
#1259 [16:45] * Zack [webchat@209.6.193.28] has quit. (Quit: webchat.esper.net)
#1260 [16:45] * ThueDo [webchat@ip-5-186-121-211.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#1261 [16:45] <Galaxy_2Alex> Pinkunicorn566, Download the java edition from here https://www.minecraft.net/en-us/download/
#1262 [16:45] <Galaxy_2Alex> Pinkunicorn566, Just use your normal login data.
#1263 [16:46] <Galaxy_2Alex> Random_dog, The pasting website can be used for any operating system.
#1264 [16:48] * Milton [webchat@qubcpq0339w-lp130-01-65-92-143-40.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1265 [16:48] <Pinkunicorn566> it says i don't have it...
#1266 [16:49] <Pinkunicorn566> can i switch from the xbox to pc??? cause it gave me the wrong one and i don't have another 100 to spend on the game
#1267 [16:49] <Galaxy_2Alex> Pinkunicorn566, Make sure you are using the correct login data to log in.
#1268 [16:49] <Random_dog> okay i pasted it on the website, what now?
#1269 [16:50] <Galaxy_2Alex> Random_dog, Put the link to the paste in here
#1270 [16:50] <Pinkunicorn566> i have tried every email i have and the passwords i know
#1271 [16:50] <Galaxy_2Alex> Pinkunicorn566, What is your Minecraft Username?
#1272 [16:50] <Pinkunicorn566> Pinkunicorn566
#1273 [16:51] <Galaxy_2Alex> Pinkunicorn566, That username does not exist in the Java Edition, nor has it ever existed in the past.
#1274 [16:51] <Random_dog> how do i share it?
#1275 [16:51] <Pinkunicorn566> if u look it up on the xbox version its there. cause it gave me the wrong Minecraft version
#1276 [16:52] <Galaxy_2Alex> Pinkunicorn566, But you said you did buy the Java Edition, correct?
#1277 [16:52] <Galaxy_2Alex> Random_dog, Just put the link to it into this chatroom.
#1278 [16:52] <Pinkunicorn566> i went to the website to download it for java, put in my code and signed up for java, and it didn't give me java
#1279 [16:52] <Random_dog> https://paste.ubuntu.com/p/T6gf9jt9YJ/
#1280 [16:52] <Galaxy_2Alex> Pinkunicorn566, Where did you get a code for Java? Did you buy the Java Edition in the past?
#1281 [16:53] <Galaxy_2Alex> Random_dog, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1282 [16:53] <Pinkunicorn566> my bf got me java edition and told me to go to the java area and sign up and put in the code, i did and it said i had gotten it and i went to download it and it didn't give me the java edition
#1283 [16:54] <Galaxy_2Alex> Pinkunicorn566, You need to download the launcher, then use that same login data to be able to download the game.
#1284 [16:55] <Pinkunicorn566> ?
#1285 [16:55] <Galaxy_2Alex> Pinkunicorn566, Ask your boyfriend for the login data again, and make sure it's correct.
#1286 [16:56] <Galaxy_2Alex> Pinkunicorn566, Or did he give you a gift code?
#1287 [16:56] <Pinkunicorn566> the gift code
#1288 [16:56] <Random_dog> i think i have DxDiag, but how do i share url and where the url is?
#1289 [16:56] * Aloysia_ [webchat@p5494A299.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1290 [16:56] <Galaxy_2Alex> Random_dog, Just put the URL into this chat. If you don't have it, follow the instructions.
#1291 [16:57] <Galaxy_2Alex> Pinkunicorn566, https://account.mojang.com/redeem
#1292 [16:59] * MarvalMan10 [webchat@204.236.69.170] has joined #minecrafthelp
#1293 [17:01] <Random_dog> https://paste.ubuntu.com/p/VDczTHhX6D/
#1294 [17:01] <Random_dog> is this good? Galaxy_2Alex ?
#1295 [17:03] <Galaxy_2Alex> Random_dog, Download and Install this driver (let me know if the link works or not): https://drivers.amd.com/drivers/beta/win10-64bit-radeon-software-adrenalin-2019-edition-19.3.3-mar20.exe
#1296 [17:03] <Galaxy_2Alex> ah fudge
#1297 [17:04] <Galaxy_2Alex> Random_dog, Sorry, my bad. Download and Install the "Windows 10 - 64-bit edition - Adrenalin 2019 Edition 19.1.1" Driver from here: a
#1298 [17:04] <Galaxy_2Alex> https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-550
#1299 [17:06] <Pinkunicorn566> its not working
#1300 [17:06] <Random_dog> what should i do after it finish downloading?
#1301 [17:06] <Galaxy_2Alex> Random_dog, Install it.
#1302 [17:06] <Galaxy_2Alex> Pinkunicorn566, What does it say when you try to enter the gift code?
#1303 [17:06] <Pinkunicorn566> i have the code he gave me
#1304 [17:06] <Pinkunicorn566> its already redeemed. when i had redeemed it, that's when it gave me the wrong version
#1305 [17:07] * Giorland [webchat@190-199-51-37.dyn.dsl.cantv.net] has joined #minecrafthelp
#1306 [17:08] <MarvalMan10> Hello I am in need of help. I can wait though.
#1307 [17:08] <Galaxy_2Alex> Pinkunicorn566, Two seconds please.
#1308 [17:08] <Galaxy_2Alex> MarvalMan10, How can we help?
#1309 [17:09] <Random_dog> custom or express install..?
#1310 [17:09] <MarvalMan10> Okay so, I recently bought MC Java Edition around January.
#1311 [17:09] <Galaxy_2Alex> Random_dog, Express.
#1312 [17:09] <MarvalMan10> But, I only started "playing" a few days ago.
#1313 [17:09] <MarvalMan10> When I opened the launcher and it auto-updated. I clicked on version 1.13.2 which was the latest version (Default MC Profile) and clicked play.
#1314 [17:10] <Galaxy_2Alex> Pinkunicorn566, On this page, can you see a button labeled "Minecaft: Java Edition"?
#1315 [17:10] <Galaxy_2Alex> Pinkunicorn566, https://account.mojang.com/redeem
#1316 [17:10] <MarvalMan10> The app with the crafting table icon popped up and a window with the Mojang logo and name appeared
#1317 [17:10] <MarvalMan10> I know that that is the usual so I waited for Minecraft to start.
#1318 [17:11] <Pinkunicorn566> yes i see it
#1319 [17:11] <MarvalMan10> But it never did
#1320 [17:11] <Galaxy_2Alex> ??> MarvalMan10 av/adwcleaner
#1321 [17:11] <Absol> MarvalMan10: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1322 [17:11] <Absol> MarvalMan10: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1323 [17:11] * Webchat362 [webchat@host109-154-157-113.range109-154.btcentralplus.com] has joined #minecrafthelp
#1324 [17:11] * Espercorn kicked Webchat362 from #minecrafthelp (Reason: ebchat362 :User is banned from this channel)
#1325 [17:11] <Galaxy_2Alex> Pinkunicorn566, Press than button, and enter your code on that page.
#1326 [17:11] <Pinkunicorn566> i did
#1327 [17:11] <Giorland> Hi, I'm very old, I'm from minecraft and I've forgotten several things. What I mean is that I forgot how to access my e-mail erickbrooks387@gmail.com, and I also wanted to access my account profile to do adjustments and it turns out that I forgot the questions, what is the name of my favorite pet and the name of my grandfather and grandmother, I fo
#1328 [17:11] <Giorland> rgot and I want to see if they could somehow help me to get the questions back, I repeat I do not have access to my old gmail account, I only have access to this: giorland.comalejandro@gmail.com, if you can change the mail for this same PLEASE!
#1329 [17:11] <MarvalMan10> Will do once I am finished I'll be back
#1330 [17:12] <Galaxy_2Alex> Pinkunicorn566, Where did your boyfriend get the Minecraft code from? Like, which website?
#1331 [17:12] <Galaxy_2Alex> Giorland, Have you tried to contact Mojang already?
#1332 [17:12] * Lmsebas248 [webchat@196-20-136-186.fibertel.com.ar] has joined #minecrafthelp
#1333 [17:12] <Lmsebas248> hello
#1334 [17:12] <Galaxy_2Alex> Giorland, Mojang Account Support that is.
#1335 [17:12] <Galaxy_2Alex> Lmsebas248, Hello.
#1336 [17:12] <Lmsebas248> i need help with a problem in my game
#1337 [17:12] <Galaxy_2Alex> Lmsebas248, Yes?
#1338 [17:12] <Lmsebas248> i cant speak very good english
#1339 [17:13] <Pinkunicorn566> idk where he got it from. i know that he bought it for me cause he had mc
#1340 [17:13] <Pinkunicorn566> and i had redeemed it on my email and it didn't give me java
#1341 [17:13] <Galaxy_2Alex> Pinkunicorn566, Ask him, because it looks like he bought an invalid code.
#1342 [17:13] <Lmsebas248> i have the problem in paste.ubuntu
#1343 [17:13] <Lmsebas248> i have the link
#1344 [17:13] <Galaxy_2Alex> Lmsebas248, Please send the link in this chat.
#1345 [17:13] <Lmsebas248> https://paste.ubuntu.com/p/Y8XQPBfgy2/
#1346 [17:13] <Galaxy_2Alex> Giorland, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1347 [17:14] <Galaxy_2Alex> ??> Giorland account/trans-id
#1348 [17:14] <Absol> Giorland: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1349 [17:14] <Galaxy_2Alex> ??> Giorland account/send-email
#1350 [17:14] <Absol> Giorland: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1351 [17:14] <Pinkunicorn566> it wasn't invalid, i redeemed it eairlier when trying to get java, and it said i got mc but it downloaded the wrong one
#1352 [17:14] <Absol> Giorland: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1353 [17:15] <Galaxy_2Alex> Pinkunicorn566, If you redeemed it, it should show up on your account. It doesn't show up on account.mojang.com, correct?
#1354 [17:16] <Pinkunicorn566> it says: "Secure my account My Gift Codes Redeem Gift Code or Prepaid Card
#1355 [17:16] <Pinkunicorn566> Click the button below to redeem your gift code or prepaid gift card."
#1356 [17:16] <Lmsebas248> recently i installed a 64bit windows 7,after i have 32bits,and send me error whit my processor cant support the windows,is that the error?
#1357 [17:16] <Pinkunicorn566> not the first part. the My Giftcodes….. is what it said
#1358 [17:16] <Galaxy_2Alex> Pinkunicorn566, That means you didn't redeem the Java Edition to this account. Did he give you his code for the Windows 10 Edition by any chance?
#1359 [17:16] * Giorland [webchat@190-199-51-37.dyn.dsl.cantv.net] has quit. (Quit: webchat.esper.net)
#1360 [17:17] <Galaxy_2Alex> Lmsebas248, Use this to download and Install the latest driver: https://drivers.amd.com/drivers/installer/18.50/beta/radeon-software-adrenalin-2019-19.3.3-minimalsetup-190320_web.exe
#1361 [17:17] <Pinkunicorn566> O.o it gave the that edition. i play on windows 10 pc
#1362 [17:17] <Pinkunicorn566> so ur telling me it gave me windows 10 D:
#1363 [17:17] <Galaxy_2Alex> Pinkunicorn566, The Windows 10 Edition, and the Java Edition are completely seperate. He probably gave you the free copy of the Windows 10 Edition he received for owning the Java Edition before October '18.
#1364 [17:18] <Lmsebas248> "Download Not Complete / AMD" that says in the link
#1365 [17:18] <Pinkunicorn566> D:
#1366 [17:19] <Pinkunicorn566> any way i can transfer... cause that's not what i wanted and i don't have another 100 to spend on m
#1367 [17:19] * Random_dog [webchat@109-186-50-185.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#1368 [17:19] <Galaxy_2Alex> Pinkunicorn566, The Java Edition is currently $26.95.
#1369 [17:20] <Lmsebas248> Galaxy_2Alex says "Download Not Complete / AMD" in the link
#1370 [17:20] <Galaxy_2Alex> Lmsebas248, My bad, use the "Auto Detect and Install Radeon Graphics Driver for Windows" from this page: https://www.amd.com/en/support
#1371 [17:22] * Julihfl [webchat@p2E592D23.dip0.t-ipconnect.de] has joined #minecrafthelp
#1372 [17:22] <Julihfl> I want to report a Server
#1373 [17:23] <Galaxy_2Alex> Julihfl, https://help.mojang.com/customer/en/portal/articles/1647288-servers-that-violate-commercial-use-guidelines?b_id=5408
#1374 [17:23] <Julihfl> thanks
#1375 [17:23] <Julihfl> thanks
#1376 [17:23] * Julihfl [webchat@p2E592D23.dip0.t-ipconnect.de] has left #minecrafthelp
#1377 [17:31] * Toast [webchat@c-24-118-164-21.hsd1.mn.comcast.net] has joined #minecrafthelp
#1378 [17:32] <Toast> I'm having problems with my minecraft crashing after launching
#1379 [17:32] <Toast> Is anyone here?
#1380 [17:33] <Capfan67> Toast, Hello.
#1381 [17:33] <Toast> Hey
#1382 [17:33] <Toast> is this where I get help?
#1383 [17:33] <Capfan67> Toast, Do you get an error number or description, or just "not responding"?
#1384 [17:33] <Toast> Just not responding
#1385 [17:34] <Capfan67> Toast, That's sometimes caused by incompatible software. Let's take a look and see if there are any programs that would be causing this error:
#1386 [17:34] <Capfan67> Toast, HiJackThis is a program that will show us a basic overview of programs running on your computer. Despite the odd name, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#1387 [17:34] <Capfan67> ??> Toast tools/hjt
#1388 [17:34] <Absol> Toast: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1389 [17:34] <Absol> Toast: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1390 [17:34] <Toast> Um
#1391 [17:34] <Toast> This seems sketchy
#1392 [17:34] * Needles [webchat@130.49.121.137] has joined #minecrafthelp
#1393 [17:35] <Capfan67> You're welcome to look up the program. It's written by Trend Micro and open source. It has a wikipedia page. We use it daily here.
#1394 [17:36] <Toast> Is it possible to get a refund for the game if it keeps doing this?
#1395 [17:36] <Capfan67> Toast, Alternately, I can provide a link with the list of incompatible programs and you can search on your own.
#1396 [17:36] <Toast> I can do that i guess
#1397 [17:36] <Capfan67> Toast, In most cases, it's blundleware that casues this. We usually fix it with ADWClenaer, if you want to start there.
#1398 [17:36] <Capfan67> Toast, That simply assumes it's not a driver issue, etc.
#1399 [17:36] * MynisJ [webchat@206.225.103.114] has joined #minecrafthelp
#1400 [17:37] <MynisJ> I'm having trouble with starting up my game, where the game says one of the files is corrupted. Are there ways to remedy this?
#1401 [17:37] <Capfan67> MynisJ, What's the exact error?
#1402 [17:38] * Pinkunicorn566 [webchat@user-24-214-92-215.knology.net] has quit. (Quit: webchat.esper.net)
#1403 [17:38] <Capfan67> Toast, Here's the link to the list of incompatible software: https://minecraftirc.net/support-articles/known-incompatible-software
#1404 [17:38] * DarkNoddy [~mordi@2.148.105.0.tmi.telenormobil.no] has quit. (Read error: Connection reset by peer)
#1405 [17:38] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#1406 [17:38] <MynisJ> It says that a file is corrupted, but still exists.
#1407 [17:38] * beduarte [webchat@187.114.57.131.static.host.gvt.net.br] has joined #minecrafthelp
#1408 [17:39] <beduarte> hello
#1409 [17:39] <Needles> Hello all! I was hoping someone could help me with an issue I've been having when joining a world in Minecraft. I keep encountering in my crash log the thread 'Process crashed with exit code 1' and have done all the troubleshooting I could find on Mojang Support/
#1410 [17:39] <Capfan67> MynisJ, I'll need the error to start determining the cause. Let's look at your log:
#1411 [17:39] <MynisJ> However, I cannot find the file myself, despite the fact that it gives me a path to find it
#1412 [17:39] <Capfan67> ??> MynisJ launcher/log-txt
#1413 [17:39] <Absol> MynisJ: We need to see your full launcher log, which is created in the game directory.
#1414 [17:39] <Absol> MynisJ: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1415 [17:39] <MynisJ> ok
#1416 [17:39] * Lmsebas248 [webchat@196-20-136-186.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1417 [17:40] <Capfan67> Needles, "Exit code 1" is the generic unexpected program exit. We'll need to know what happened before that. Let's look at your log:
#1418 [17:40] <Capfan67> ??> Needles launcher/log-txt
#1419 [17:40] <Absol> Needles: We need to see your full launcher log, which is created in the game directory.
#1420 [17:40] <Absol> Needles: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1421 [17:40] <Needles> One moment while I do that!
#1422 [17:42] <beduarte> Hi, how are you? So I have a mistake here. I'm trying to install the latest version of Minecraft and it gives an unrecognizable or unreadable file error. I went there a few hours ago and they told me to uninstall a program that was making the error appear. I uninstalled the program and it is still giving the error.
#1423 [17:42] * Lea [webchat@ip68-224-66-90.lv.lv.cox.net] has joined #minecrafthelp
#1424 [17:42] <Lea> so im having some trouble..
#1425 [17:43] <Capfan67> Lea, What are you having trouble with?
#1426 [17:43] <Lea> my download on minecraft is saying there is an error, I have tried reloading and it just wont load
#1427 [17:43] <beduarte> +Capfan67
#1428 [17:43] <beduarte> do you read my last message?
#1429 [17:43] <Capfan67> Lea, Download issues are usually AV/Security software. I'll link the help page:
#1430 [17:43] <Capfan67> ??> Lea error/download
#1431 [17:44] <Absol> Lea: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1432 [17:44] <Lea> Thank you! :)
#1433 [17:44] * Red7 [webchat@c-73-246-129-68.hsd1.il.comcast.net] has joined #minecrafthelp
#1434 [17:44] <Capfan67> beduarte, Did you run a HJT report earlier?
#1435 [17:44] * MarvalMan10 [webchat@209.88.138.192] has joined #minecrafthelp
#1436 [17:44] <MarvalMan10> I am finally back... My internet totally died.
#1437 [17:44] <beduarte> what is the hjt? +Capfan67
#1438 [17:44] <MarvalMan10> I did the Scan and Restart my computer thing.
#1439 [17:45] <Capfan67> Hijackthis report, that lists your running software? Did someone here have you run that, then uninstall software?
#1440 [17:45] <beduarte> Oh, I know +Capfan67
#1441 [17:45] <Needles> Absol or Capfan, here is that log_launcher Paste: https://paste.ubuntu.com/p/H9v6dR4fNb/
#1442 [17:45] <Capfan67> MarvalMan10, Galaxy_2Alex was helping you. Did they have you run ADWCleaner?
#1443 [17:45] <beduarte> Yes, I do +Capfan67
#1444 [17:46] <Capfan67> beduarte, If you're still having your issue, can you run a new report?
#1445 [17:46] <MarvalMan10> Yes, I had finsihed about 10 minutes ago, but my poor wifi didn't allow me to come back to this chat until just now.
#1446 [17:46] <MarvalMan10> I ran the cleaner already, next step?
#1447 [17:46] <beduarte> Of course +Capfan67
#1448 [17:46] <beduarte> Just a minute, please +Capfan67
#1449 [17:46] <Capfan67> MarvalMan10, The next step is usually to test and see if Minecraft is working.
#1450 [17:46] <MarvalMan10> Okay one moment.
#1451 [17:47] <MynisJ> Ok, its pasted over now
#1452 [17:47] <Capfan67> Needles, This entry is in your log: Picked up _JAVA_OPTIONS: -Xmx256M. This means you have Environment settings limiting java to 256M of memory. I'll post the repair instructions:
#1453 [17:47] <Capfan67> ??> Needles info/vars
#1454 [17:47] <Absol> Needles: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1455 [17:48] <Capfan67> MynisJ, When you click "Paste!", it gave you a new page. post that URL here.
#1456 [17:48] <beduarte> Here: https://paste.ubuntu.com/p/vwmwJgJqk7/ +Capfan67
#1457 [17:48] <MarvalMan10> WOO. It loaded in thank you. If I have any more problems I'll be back.
#1458 [17:48] <MarvalMan10> Thank you for the help once again, unless their are any other steps I need to do for the future?
#1459 [17:48] <Needles> Thank you Absol and Capfan67. Let me run through that process and see if it helps.
#1460 [17:49] <MynisJ> Here you are https://paste.ubuntu.com/p/6vNcMwvqZH/
#1461 [17:49] <Capfan67> beduarte, The report looks clean. Let's take a closer look at your error. Create the crash, the follow these instructions:
#1462 [17:49] <Capfan67> ??> beduarte launcher/log-txt
#1463 [17:49] <Absol> beduarte: We need to see your full launcher log, which is created in the game directory.
#1464 [17:49] <Absol> beduarte: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1465 [17:50] <beduarte> +Capfan67 I made a new one here, because I send the wrong link
#1466 [17:50] <beduarte> the real link is here: https://paste.ubuntu.com/p/m2kxqZnPGt/
#1467 [17:50] <Needles> Restarting my computer. I may be back just to ensure if it worked or not.
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#1470 [17:51] <Capfan67> MynisJ, It does appear that part of your folder structure is corrupted. Do you know how to navigate to your .minecraft folder?
#1471 [17:52] <beduarte> Did you see my real one +Capfan67? It was more detalied. :)
#1472 [17:52] <MynisJ> yes
#1473 [17:52] * Lea [webchat@ip68-224-66-90.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1474 [17:52] <alexp> Hey can anyone help me out, Im trying to switch out my email because it got deleted how do i do that
#1475 [17:52] * Red7 [webchat@c-73-246-129-68.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1476 [17:53] <Capfan67> MynisJ, Close Minecraft and the Luancher. Navigate to and rename your .minecraft folder to .minecraft.old. Then re-launch the game and test. This will determine if you just have corruption (the new folder will work), or software causing the issue (the new folder won't work).
#1477 [17:53] <MynisJ> alright
#1478 [17:53] <Capfan67> beduarte, Also clean. Let's look more closely at the error, per Absol's instructions above.
#1479 [17:53] <beduarte> ok
#1480 [17:54] <Capfan67> alexp, Do you have a Mojang account (login with email) or a Legacy account (login with username)?
#1481 [17:54] <alexp> I have a mojang account
#1482 [17:54] <Capfan67> alexp, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#1483 [17:54] <MynisJ> it won't even let me rename the folder, my computer says its corrupted
#1484 [17:54] <alexp> I dont know my password and the email is deactivated
#1485 [17:54] <alexp> I know the security answers
#1486 [17:55] <Capfan67> alexp, In that case you only know one of the three things. You will need Mojang to help you:
#1487 [17:55] <Capfan67> ??> alexp account/send-email
#1488 [17:55] <Absol> alexp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1489 [17:55] <Absol> alexp: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1490 [17:55] <alexp> yea I did that thanks
#1491 [17:55] * alexp [webchat@c-76-103-181-10.hsd1.ca.comcast.net] has quit. (Client Quit)
#1492 [17:56] <Capfan67> MynisJ, Reboot the PC. Before doing anything, try to rename the folder again. If that fails, you may have a Windows System issue that will require running a repair tool.
#1493 [17:56] <MynisJ> Alright, I'll test it out. Thank you for the help!
#1494 [17:56] * MynisJ [webchat@206.225.103.114] has quit. (Quit: webchat.esper.net)
#1495 [17:57] <beduarte> +Capfan67 it's the "launcher_log" file in the ".minecraft"?
#1496 [17:57] <Capfan67> beduarte, Correct.
#1497 [17:57] <beduarte> ok
#1498 [17:58] <beduarte> Here: https://paste.ubuntu.com/p/f9VSBsTRRK/ +Capfan67
#1499 [17:59] * KitKat [webchat@035-133-142-105.dhcp.chtrptr.net] has joined #minecrafthelp
#1500 [17:59] <Capfan67> beduarte, There's very little here. Is this the full file? Did you create the crash before opening the log?
#1501 [17:59] <KitKat> I am unable to download the game after purchasing it
#1502 [17:59] <Capfan67> KitKat, Are you unable to navigate to the download page, or are you having some other problem with the download itself?
#1503 [18:00] <beduarte> Give me a tutorial about it, please. +Capfan67 thank you
#1504 [18:00] <KitKat> so I clicked on the 'play' button and it keeps saying theres an error with hurt2
#1505 [18:01] <Capfan67> beduarte, (1) close the game and launcher (2) run the launcher and game, and create the crash. (3) close the game and launcher. (4) navigate to .minecraft and open your launcher_log.txt file, and paste to the website.
#1506 [18:01] <beduarte> ok
#1507 [18:01] <Capfan67> KitKat, What's the exact error? If there's a "more details" button, click it and tell us what you see there.
#1508 [18:01] <beduarte> thank you
#1509 [18:01] <beduarte> I'll do that
#1510 [18:01] <KitKat> okay
#1511 [18:01] * Boocoupsavage [webchat@047-007-091-161.res.spectrum.com] has joined #minecrafthelp
#1512 [18:02] <KitKat> its like a bunch of URL type things
#1513 [18:02] <KitKat> if that makes sense
#1514 [18:02] * Needles [webchat@130.49.121.137] has joined #minecrafthelp
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#1516 [18:02] <Needles> Hi Absol and Capfan67. Your recommendations worked excellently. Thank you so much for your help!
#1517 [18:02] <Capfan67> KitKat, You should be able to select and copy that text. Paste it here: http://paste.ubuntu.com/ enter something in "Poster", then click paste. Give us the new URL.
#1518 [18:02] <beduarte> here: https://paste.ubuntu.com/p/d2nBVCzngW/ +Capfan97
#1519 [18:03] <Capfan67> Needles, Outstanding! Enjoy.
#1520 [18:03] <beduarte> +Capfan67 , sorry
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#1522 [18:04] <KitKat> do I give you the thing that shows up?
#1523 [18:05] <Capfan67> beduarte, Your log claims you have corrupted files. (1) close minecraft and the launcher. (2) Navigate to the appdata folder and rename your .minecraft folder to .minecraft.old. (3) run the game and see if you still have the error.
#1524 [18:05] <Capfan67> KitKat, Yes, give us the resulting URL.
#1525 [18:06] <KitKat> it says I need a pastebin service?
#1526 [18:06] <Capfan67> KitKat, Don't use pastebin. Please use http://paste.ubuntu.com/
#1527 [18:06] <KitKat> I get what your having me do I apologize
#1528 [18:07] <KitKat> https://paste.ubuntu.com/p/GBQYgf7fmR/
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#1530 [18:08] <Capfan67> KitKat, This indicates your Security/AV software is blocking downloads. Let's take a look and see if there are any programs that would be causing this error:
#1531 [18:08] <Capfan67> ??> KitKat tools/hjt
#1532 [18:08] <Absol> KitKat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1533 [18:08] <Absol> KitKat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1534 [18:09] <beduarte> I got it. Thank you. + Capfan67
#1535 [18:09] <beduarte> Any mistake, I'll be there again.
#1536 [18:10] <beduarte> Good bye
#1537 [18:10] <beduarte> Good bye
#1538 [18:10] * beduarte [webchat@187.114.57.131.static.host.gvt.net.br] has left #minecrafthelp
#1539 [18:12] <KitKat> https://paste.ubuntu.com/p/dw6jj5BS7f/
#1540 [18:12] <KitKat> im sorry it took so long
#1541 [18:14] <Capfan67> KitKat, No worries. Hopping back and forth to the kitchen trying to cook chicken myself. =)
#1542 [18:15] <KitKat> lol
#1543 [18:16] <Capfan67> KitKat, Ok.. You have some things that cause this issue, and some things that might cause other issues later. Let's work on the immediate problem first:
#1544 [18:16] <Capfan67> ??> KitKat av/bytefence
#1545 [18:16] <KitKat> okay
#1546 [18:16] <Absol> KitKat: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1547 [18:17] <Capfan67> The lesser issues are browser issues: Brave Browser & WebDiscoverBrowser. We normally recommend ADWCleaner to fix them. We can tackle that later if you wish.
#1548 [18:20] <KitKat> okay, ByteFence is uninstalled
#1549 [18:20] <KitKat> Can we go ahead and solve all the problems now so I don't have to come back for a while?
#1550 [18:22] <KitKat> the thing is, I don't even remember downloading half of these things
#1551 [18:22] * Benny-Bee [webchat@70-127-71-221.res.bhn.net] has joined #minecrafthelp
#1552 [18:23] <Benny-Bee> Hello, I'm having an issue with redeeming my Microsoft Minecraft code?
#1553 [18:23] <Capfan67> KitKat, Here's the ADWClenaer instructions.
#1554 [18:23] <Capfan67> ??> KitKat av/adwcleaner)
#1555 [18:24] <Capfan67> Benny-Bee, I'm just preparing to step away shortly. Hopefully another helper can work with you shortly.
#1556 [18:24] <Benny-Bee> Okay
#1557 [18:24] <Benny-Bee> Okay
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#1561 [18:33] * drevz [webchat@host237.181-12-18.telecom.net.ar] has joined #minecrafthelp
#1562 [18:34] <drevz> Hello, I have some problems to enter minecraft, investigate a little and I have my diagnosis of DxDiag
#1563 [18:34] * Dirtcyko [webchat@vlcrpq1102w-lp140-02-64-228-47-221.dsl.bell.ca] has joined #minecrafthelp
#1564 [18:34] <Dirtcyko> i cannot use the blood magic tools and the armour doesnt work for me either on my own server what can i do to fix this?
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#1567 [18:55] * cole [webchat@c-75-65-183-234.hsd1.la.comcast.net] has joined #minecrafthelp
#1568 [18:55] <cole> hey
#1569 [18:56] <cole> if i dont have access to reset my passowrd how do i change my password to log in?
#1570 [18:56] <Capfan67> Dirtcyko, "blood magic tools" sounds like a mod?
#1571 [18:56] <Dirtcyko> bloodmagic mod yeah idk where to find an answer i've been seraching for about a week now figured i'd ask here
#1572 [18:56] <Capfan67> cole, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#1573 [18:57] <Capfan67> ??> Dirtcyko mods
#1574 [18:57] <Absol> Dirtcyko: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1575 [18:57] <Absol> Dirtcyko: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1576 [18:58] <cole> If i cant login to the email but i know the security question the minecraft username and i know what email to use to login but i dont know the passowrd what can i do
#1577 [18:58] <Dirtcyko> alright thanks.. just figured cause its from FTB
#1578 [18:58] <Capfan67> cole, Of the list, you only have one thing: Security questions. You don't have email access, and you don't know your login credentials. Is that correct?
#1579 [18:59] <Capfan67> Dirtcyko, *nods* Best of luck on your search.
#1580 [18:59] <Capfan67> Dirtcyko, *nods* Best of luck on your search.
#1581 [18:59] * Dirtcyko [webchat@vlcrpq1102w-lp140-02-64-228-47-221.dsl.bell.ca] has left #minecrafthelp
#1582 [18:59] <cole> what is login credentials?
#1583 [18:59] <cole> I have had help from the support team in the past i just forgot what the password was
#1584 [18:59] <Capfan67> cole, Mojang account credentials are an email address and password. You'd need to know those two things to have your credentials.
#1585 [19:00] <Capfan67> cole, So, having only one of the three, you'd need to contact Mojang Support:
#1586 [19:00] <Capfan67> ??> cole account/send-email
#1587 [19:00] <Absol> cole: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1588 [19:00] <Absol> cole: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1589 [19:00] <cole> ho long do i need to expect the reply time to be?
#1590 [19:01] <cole> how*
#1591 [19:01] <Capfan67> cole, That second link tells you what day they're up to. At the moment, they're 3+ weeks behind real time.
#1592 [19:01] <cole> oh...
#1593 [19:01] <Capfan67> cole, That link updates every work day, so you can monitor their progress.
#1594 [19:03] <cole> do you think theres even a chance for them to help me recover just knowing the security questions?
#1595 [19:03] <cole> or should i not get my hopes up
#1596 [19:04] <Capfan67> cole, Ideally, you have your transaction ID. If you absolutely can't find it, then provide Mojang with as much info as possible: Birthday, email used to original purchase, name on credit card, etc.
#1597 [19:08] <cole> well
#1598 [19:09] <cole> i do know the name that was on the card the original email address and the security answers and the birthdate on the account
#1599 [19:11] <Capfan67> cole, Move forward with what you have. They want you to have your account, and will work with you as best they can.
#1600 [19:14] <cole> ty
#1601 [19:20] * pumpkin [webchat@75-142-241-172.dhcp.reno.nv.charter.com] has joined #minecrafthelp
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#1603 [19:24] <pumpkin> I haven't logged on in a few years. I have my user name and password but the minecraft.exe for minecraft doesn't work anymore so I was trying to log in online to download an updated version. however I just had a username and when I used it before. I tried the migration and it says my email has already been migrated, so I tried forgot password and s
#1604 [19:24] <pumpkin> till no go. I emailed support a week ago and haven't hear anything. I do also have my email from when I bough minecraft originally. Just not sure what I am missing or need to do next.... thanks for any help.
#1605 [19:42] * Noopyck [webchat@143.209.186.223-rev.tcheturbo.net.br] has joined #minecrafthelp
#1606 [19:43] <Noopyck> olá tudo bem? estou tentando redefinir minha senha e não recebo o email com a nova senha
#1607 [19:44] <Noopyck> Hello, how are you? I am trying to reset my password and I do not receive the email with the new password
#1608 [19:44] <Noopyck> e-mail
#1609 [19:44] <Noopyck> guilhermegiotti@hotmail.com
#1610 [20:15] * Keizap78 [webchat@pc-211-18-74-200.cm.vtr.net] has joined #minecrafthelp
#1611 [20:16] <Capfan67> Hi pumpkin. Do you suspect someone migrated your account? If so, what is your username?
#1612 [20:17] <Keizap78> Hi, i can't connect to minecraft it says Could not connect to server, i've tried in minecraft.net but the Log In button doesn't work
#1613 [20:17] <Capfan67> Keizap78, Sometimes that's a browser issue, but other times it's malicious software. Let's take a look and see if there are any programs that would be causing this error:
#1614 [20:17] <Capfan67> ??> Keizap78 tools/hjt
#1615 [20:17] <Absol> Keizap78: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1616 [20:17] <Absol> Keizap78: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1617 [20:19] * Rose [webchat@66.244.241.96.nethop.net] has joined #minecrafthelp
#1618 [20:21] <Rose> My game keeps crashing, I get this error report every time I try and load an old map or try to make a new one. The game crashed whilst mouseclicked event handler
#1619 [20:21] <Rose> The game crashed whilst mouseclicked event handler Error: java.lang.IllegalStateException: failed to create a child event loop
#1620 [20:22] <Capfan67> Hi Rose
#1621 [20:22] <Rose> Hello
#1622 [20:22] <Capfan67> Rose, There are two frequent causes for that error: Antivirus and a Network issue. The second is very easy to test, so lets start there.
#1623 [20:22] <Capfan67> Rose, Do you know how to modify your launcher profile?
#1624 [20:22] <Rose> kk
#1625 [20:22] <Rose> yes
#1626 [20:23] <Capfan67> Rose, Edit your launcher profile. Edit your JVM Arguments, and at the end add a space then this argument: -Djava.net.preferIPv4Stack=true
#1627 [20:23] <Capfan67> Rose, Save your changes and test that profile.
#1628 [20:25] <Rose> Ohh, now it says An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience
#1629 [20:26] <Rose> with the dash?
#1630 [20:26] <Rose> I did without.
#1631 [20:26] <Capfan67> Rose, Arguments require the dash, yes.
#1632 [20:27] <Capfan67> Rose, If you're unsure, paste your full argument line here, and I can take a look.
#1633 [20:27] <Rose> Testing
#1634 [20:28] <Rose> Yeah same thing
#1635 [20:29] <Capfan67> Ok, the other possibility is Antivirus. Let's take a look and see if there are any programs that would be causing this error:
#1636 [20:29] <Capfan67> ??> Rose tools/hjt
#1637 [20:29] <Absol> Rose: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1638 [20:29] <Absol> Rose: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1639 [20:31] <Keizap78> hey capfan, here https://paste.ubuntu.com/p/dV9FCm3VcV/
#1640 [20:31] <Capfan67> ??> Keizap78 info/mcleaks
#1641 [20:31] <Absol> Keizap78: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1642 [20:31] <Absol> Keizap78: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1643 [20:31] <Capfan67> ??> Keizap78 win/hosts/edit
#1644 [20:31] <Absol> Keizap78: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1645 [20:31] <Absol> Keizap78: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1646 [20:31] <Capfan67> Keizap78, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. You gave thieves your password.
#1647 [20:32] <Rose> what?
#1648 [20:32] <Rose> I gave it away? what are you talking about?
#1649 [20:32] <Capfan67> Rose, Be mindful of messages directed at other people.
#1650 [20:34] <Rose> I'm so lost. This seems like more trouble than I am willing to put into this game. Sorry to waste your time.
#1651 [20:34] <Rose> Good bye
#1652 [20:35] <Keizap78> How I suppose to "remove all entries containing mojang in my system's Host file"
#1653 [20:36] <Capfan67> Keizap78, Absol provided instructions for editing your hosts file. Do you need them again?
#1654 [20:36] <Keizap78> oh sorry i didn't read it
#1655 [20:36] <Capfan67> ??> Keizap78 win/hosts/edit
#1656 [20:36] <Absol> Keizap78: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1657 [20:36] <Absol> Keizap78: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1658 [20:42] <Keizap78> capfan you're a god i love you
#1659 [20:43] <Capfan67> Keizap78, Outstnading!
#1660 [20:43] * Draco [webchat@99-8-93-184.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1661 [20:43] <Draco> Hello
#1662 [20:44] * Qin_mubei_ [webchat@183.143.240.116] has joined #minecrafthelp
#1663 [20:45] <Qin_mubei_> hi
#1664 [20:45] <Draco> how are you
#1665 [20:46] <Draco> Is anyone here who can help
#1666 [20:46] <Qin_mubei_> Microsoft Account Security code Here is your security code: 0387
#1667 [20:46] <Qin_mubei_> If you don't request this code, you can safely ignore this email. Others may have typed your email address incorrectly. Thank you! Microsoft Account Team
#1668 [20:46] * Sir [webchat@c-76-121-143-8.hsd1.wa.comcast.net] has joined #minecrafthelp
#1669 [20:46] <Qin_mubei_> what‘s mean’
#1670 [20:47] <Draco> anyone aware of emails that don't come when you request a password reset?
#1671 [20:47] * Keizap78 [webchat@pc-211-18-74-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1672 [20:47] <Capfan67> Hi Draco. Did you check your junk/spam folders?
#1673 [20:48] <Draco> I tried everything, I waited for a while, checked my email repeatedly, even checked my spam, nothing
#1674 [20:48] <Capfan67> Qin_mubei_, Was that message sent in English, or did you translate. If it was sent in English, it's badly written and most likely phising.
#1675 [20:48] <Capfan67> Draco, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1676 [20:48] <Capfan67> Draco, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1677 [20:48] <Capfan67> ??> Draco account/send-email
#1678 [20:48] <Absol> Draco: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1679 [20:48] <Qin_mubei_> I translate
#1680 [20:48] <Absol> Draco: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1681 [20:49] <Qin_mubei_> Microsoft Account Security code Here is your security code: 0387
#1682 [20:49] <Draco> I don't remember my Transaction ID number from when it was bought, that was eight years ago
#1683 [20:49] <Capfan67> Qin_mubei_, Well, it claims to be from Microsoft, so you may want to contact them. It's not related to Java Edition, since those emails would come from Mojang.
#1684 [20:50] <Qin_mubei_> If you don't request this code, you can safely ignore this email. Others may have typed your email address incorrectly. Thank you! Microsoft Account Team
#1685 [20:50] <Capfan67> ??> Draco account/trans-id
#1686 [20:50] <Absol> Draco: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1687 [20:50] <Capfan67> Qin_mubei_, There's no need to repeatedly spam the message here.
#1688 [20:50] <Qin_mubei_> so
#1689 [20:50] <Qin_mubei_> what‘s mean’
#1690 [20:50] <Capfan67> Qin_mubei_, Well, it claims to be from Microsoft, so you may want to contact them. It's not related to Java Edition, since those emails would come from Mojang.
#1691 [20:50] <Qin_mubei_> So this mailbox was sent to explain to me.
#1692 [20:51] <Capfan67> Qin_mubei_, If you think it was from Microsoft, contact Microsoft. If you think it was Phishing, ignore it. There's nothing we can do here, we are Volunteer Java Edition support.
#1693 [20:52] <Qin_mubei_> So if you contact Microsoft.
#1694 [20:52] <Draco> I didn't buy Minecraft someone else did
#1695 [20:52] <Draco> how do I even find it in my email?
#1696 [20:53] <Capfan67> Draco, If they purchased the account, have them recover the account, or assist you with gathering information.
#1697 [20:53] <Draco> I don't have that access anymore to them
#1698 [20:53] <Draco> we lost contact
#1699 [20:53] <Qin_mubei_> So if I contact Microsoft.
#1700 [20:54] <Capfan67> Draco, We are not Mojang. We can't fix your account issues. You'll need to contact Mojang. Provide as much information as you have.
#1701 [20:54] <Draco> alright then thanks for the advice at least
#1702 [20:54] * jacky [webchat@c-67-170-195-220.hsd1.ca.comcast.net] has joined #minecrafthelp
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#1704 [20:56] <jacky> anyone noticed lag in support re: recovering accounts?
#1705 [20:57] <Capfan67> jacky, They're running 3+ weeks behind real time. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1706 [20:57] <jacky> oh _daaaaang_
#1707 [20:57] <jacky> lol okay
#1708 [20:57] <jacky> good to know
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#1711 [21:03] * Nick8 [webchat@c-69-142-13-135.hsd1.nj.comcast.net] has joined #minecrafthelp
#1712 [21:04] <Nick8> Hi I am having trouble logiing into Minecraft herer it says could not connect to server?
#1713 [21:04] * Gear [webchat@S01061cabc0ad03a3.vs.shawcable.net] has joined #minecrafthelp
#1714 [21:05] <Capfan67> Hi Nick8. Give me a few minutes and I'll be with you
#1715 [21:05] <Nick8> thamnk you
#1716 [21:05] * Gear [webchat@S01061cabc0ad03a3.vs.shawcable.net] has quit. (Client Quit)
#1717 [21:11] * kit [webchat@125-209-170-156.dyn.iinet.net.au] has joined #minecrafthelp
#1718 [21:11] <kit> How do I find what email used for Minecraft if I Brough it in 2010
#1719 [21:11] <Capfan67> Nick8, Hi. Are you able to log into Mojang.com?
#1720 [21:12] <kit> no cause I don't no my email I know my password and username
#1721 [21:12] <Capfan67> kit, You can't find out the email. If you don't know, you'll need to contact Mojang to help with migration/recovery.
#1722 [21:12] <Capfan67> kit, that message wasn't for you. Be mindful of the names the messages are addressed to.
#1723 [21:14] <kit> but is there a way to find out what my email address was
#1724 [21:15] <Nick8> haha no I am not it does a similar thing where the button stays gray and nothing happens
#1725 [21:15] <Capfan67> kit, You can't find out the email. If you don't know the address, you'll need to contact Mojang to help with migration/recovery.
#1726 [21:15] <Capfan67> ??> Nick8 hjt
#1727 [21:15] <Capfan67> ??> Nick8 tools/hjt
#1728 [21:15] <Absol> Nick8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1729 [21:15] <Absol> Nick8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1730 [21:15] <Capfan67> Nick8, Lets see if some software is causing the issue.
#1731 [21:15] * kit [webchat@125-209-170-156.dyn.iinet.net.au] has quit. (Client Quit)
#1732 [21:18] <Nick8> Im sorry I diddnt try Mojang
#1733 [21:18] <Nick8> I can log in there but I haven't purchased the game technically
#1734 [21:20] <Nick8> so I can logh into the Mojang site but not the Minecraft site
#1735 [21:20] <Nick8> with the same credentials
#1736 [21:22] <Capfan67> Nick8, What do you mean you haven't purchased the game technically?
#1737 [21:59] * ZombieZlayer99 [webchat@110.144.13.75] has joined #minecrafthelp
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#1740 [22:00] <Wolfkiller1> Can someone help me with this Failed to download file. forge-14.23.5.2815.jar
#1741 [22:00] * Wolfkiller1 [webchat@cpe-60-226-221-251.sfui-cr-001.cha.qld.bigpond.net.au] has quit. (Client Quit)
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#1744 [22:30] * Boioioioing [webchat@c-67-174-223-125.hsd1.ca.comcast.net] has joined #minecrafthelp
#1745 [22:32] <Boioioioing> hi my account was hacked and would like some help getting it back. i have the original email adress associated with the account. someone switched it to another email that is not mine.
#1746 [22:32] <Capfan67> ??> Boioioioing account/hacked
#1747 [22:32] <Absol> Boioioioing: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1748 [22:32] <Absol> Boioioioing: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1749 [23:29] * Max1 [webchat@c-73-118-200-14.hsd1.wa.comcast.net] has joined #minecrafthelp
#1750 [23:32] <Max1> So i accidentally bought Java addition when i was already playing the game on my phone, now i cant get onto the account thats on my phone on the computer. I guess i was supposed to buy the windows 10 addition instead. You have any suggestion as to how or even if i can change/exchange it?
#1751 [23:33] <Capfan67> Hi Max1.
#1752 [23:33] <Capfan67> Submit a ticket to Mojang explaining the circumstances, Transaction ID and dates. See what they have to say:
#1753 [23:33] <Capfan67> ??> Max1 account/send-email
#1754 [23:33] <Absol> Max1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1755 [23:33] <Absol> Max1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1756 [23:34] <Capfan67> Max1, Be sure to mention "Refund" in the subject, in order to prioritize your ticket request.
#1757 [23:34] <Max1> Awesome thank you!
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