#1 [00:34] * Colby [webchat@host-34.208-117-101.vastbb.net] has joined #minecrafthelp
#2 [00:34] <Colby> Hello, I need help with my Minecraft account
#3 [00:35] <Colby> oh, I guess no-ones here...
#4 [00:43] * Colby [webchat@host-34.208-117-101.vastbb.net] has quit. (Quit: webchat.esper.net)
#5 [02:18] * Sofii [webchat@104.194.218.221] has joined #minecrafthelp
#6 [02:21] <Sofii> When i try to log in, it will give my : Could not connect to server.
#7 [02:52] * tumbleweed [~bildramer@p2003004CEA03100099A6C5A1A7A73837.dip0.t-ipconnect.de] has quit. (Quit: Of course we scientists have our little secrets. For instance, the moon is in Spain. Another: stars aren't real. Also, cells are huge. One cell is roughly the size of a marble.)
#8 [02:58] * mummyJ [webchat@host-84-13-114-151.opaltelecom.net] has joined #minecrafthelp
#9 [03:00] <mummyJ> hi there, just managed to migrate the accounts so I have option to play full version and not just demo.. now loads and then doesn't respond/crashes!! please help.. bought this 2 weeks ago as a gift for my son!
#10 [03:00] <mummyJ> multiplayer finds no worlds, tried single player = crash
#11 [03:00] <mummyJ> PC is new and well specc'd
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#14 [03:24] * mummyj [webchat@host-84-13-114-151.opaltelecom.net] has joined #minecrafthelp
#15 [03:25] <mummyj> Hi there, please help... it's taken me 2 weeks to migrate the accounts lol and now it has play full game option but crashes when I select single player mode?? I have downloaded java, changed to IE from edge don't know what else to try.. very frustrated mummy and son :(
#16 [03:26] <mummyj> I am running Java on a well spec'd PC
#17 [03:35] * Leon [webchat@p5B3D10A9.dip0.t-ipconnect.de] has joined #minecrafthelp
#18 [03:35] * Johnas [webchat@ti0012a400-0976.bb.online.no] has joined #minecrafthelp
#19 [03:35] <Leon> My E-mail adress doesn`t work
#20 [03:36] <Leon> I have forgot it and now I can`t log in
#21 [03:37] <Leon> I just want to change my Minecraft Name
#22 [03:40] <Johnas> Hello, yesterday i used /give playername dirt 200000, wich resulted in my realm to freeze (or it became extremely laggy). it kept crashing and rendered the server useless. I have tried several debug commands (the ones i found relavant). Do you have a solution for this problem? Your answer is much appreciated.
#23 [03:42] <Leon> Have you something special on this map?
#24 [03:45] * Leon [webchat@p5B3D10A9.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#25 [03:54] <Johnas> Nevermind i fixed it by loading an older save
#26 [03:55] * viperking_nl [webchat@ip565c2e07.direct-adsl.nl] has joined #minecrafthelp
#27 [03:55] <viperking_nl> hello have a question i just buy the game but i can not play the full version
#28 [03:58] * viperking_nl [webchat@ip565c2e07.direct-adsl.nl] has quit. (Client Quit)
#29 [04:02] <mummyj> hi viperking
#30 [04:03] <mummyj> I had this and followed migrate Mojang and Minecraft accounts, then logged out and back in and this worked
#31 [04:03] <mummyj> however I know can't play full game as it is crashing
#32 [04:04] <mummyj> anyone know why it crashes and wont load? is it to do with java support in windows 10?
#33 [04:44] * mummyj [webchat@host-84-13-114-151.opaltelecom.net] has joined #minecrafthelp
#34 [04:45] <mummyj> please please help... Minecraft java not responding, new game, have never got it working! I have updated my GeForce drivers, downloaded Java latest and am running Internet Explorer instead of edge! please help!
#35 [04:45] * ninefour [webchat@146.71.69.171] has joined #minecrafthelp
#36 [04:46] <ninefour> So im hosting a lan server and the other computer can see it but when connecting times out. Both have Javaw.exe allowed through firewall and have attempted direct connect with xxx.xxx.xxx.xxx:xxxx
#37 [04:46] <ninefour> oops
#38 [04:46] <mummyj> ould it be my firewall?
#39 [04:46] <mummyj> could
#40 [04:46] <mummyj> lol
#41 [04:49] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#42 [05:00] * jj123cool [webchat@ppp-223-24-171-167.revip6.asianet.co.th] has joined #minecrafthelp
#43 [05:02] <jj123cool> https://paste.ubuntu.com/p/xKPkcg493f/
#44 [05:04] <jj123cool> could you fix this
#45 [05:07] <jj123cool> i updated my gpu driver to lastest version but it have polem
#46 [05:07] <jj123cool> please
#47 [05:07] <jj123cool> you could helpme
#48 [05:08] <ninefour> Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
#49 [05:08] <ninefour> this might be ur problem buddy
#50 [05:09] * pumpkin [webchat@75-142-241-172.dhcp.reno.nv.charter.com] has quit. (Quit: webchat.esper.net)
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#52 [05:36] * hrodes [webchat@90-64-122-153.dynamic.orange.sk] has joined #minecrafthelp
#53 [05:36] <hrodes> Hello
#54 [05:36] <hrodes> I would like to know how I can contact Mojang regarding Login issues
#55 [05:43] <hrodes> Hello?
#56 [05:43] * Lujzo [webchat@51B719F8.dsl.pool.telekom.hu] has joined #minecrafthelp
#57 [05:44] <Lujzo> Hi
#58 [05:44] <hrodes> Hi there
#59 [05:44] <hrodes> Could you help me reaching Mojang support service?
#60 [05:52] <Lujzo> I need help ... Unfortunately, I could never enter Minecraft ... What is very disturbing because we took the code from Media Markt months ago ...
#61 [05:53] <Lujzo> What might be the problem?
#62 [05:55] <hrodes> Well my friend, you see, I forgot my password and I also forgotten which of my email addresses is registered with it... I tried to have an email sent to me for recovery however none seem to have arrived
#63 [05:58] <hrodes> No one seems to be here other than the two of us
#64 [06:00] <Lujzo> :)
#65 [06:26] * Webchat119 [webchat@BC244254.dsl.pool.telekom.hu] has joined #minecrafthelp
#66 [06:26] * Espercorn kicked Webchat119 from #minecrafthelp (Reason: ebchat119 :User is banned from this channel)
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#69 [06:47] * Sarah [webchat@96-30-178-79.eastlink.ca] has joined #minecrafthelp
#70 [06:50] <Sarah> My son has always played Minecraft PE on his device, but today I decided to allow him to log in with xBox Live. I created an account for him and logged him in. Once in, it asked me if I wanted to transfer the data to xBox Live rather than the device. I said yes. He then tried to join a server game, but his account settings wouldn't let him. I went
#71 [06:50] <Sarah> in and adjusted the settings to allow him to join server games and add friends. However, the game will now not load. If he is connected to WiFi, it crashes as soon as it gets to the play screen. If I put it in airplane mode, it loads but freezes within 30 seconds and then crashes. He has the most recent ios and Minecraft updates.
#72 [06:51] * asmodeo29 [webchat@181.194.206.218] has joined #minecrafthelp
#73 [06:54] * Eater [webchat@host86-166-204-183.range86-166.btcentralplus.com] has joined #minecrafthelp
#74 [06:54] <Eater> Hello
#75 [06:55] <Eater> I have a question regarding my minecraft transaction ID
#76 [06:55] <asmodeo29> HELLO L HAS IN ONE PROBLEM Mira I was migrating my account when suddenly I gave myself to see and I gave it and I did not get the verification message to my mail because the normal messages and my answers I expect a prompt answer
#77 [06:55] <asmodeo29> HELLO L HAS IN ONE PROBLEM Mira I was migrating my account when suddenly I gave myself to see and I gave it and I did not get the verification message to my mail because the normal messages and my answers I expect a prompt answer
#78 [06:55] * Eater [webchat@host86-166-204-183.range86-166.btcentralplus.com] has left #minecrafthelp
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#80 [06:59] * Formula [webchat@210.218.157.165] has quit. (Client Quit)
#81 [06:59] <asmodeo29> help
#82 [07:08] <Greymagic27> Sarah, Hey. We don't support bedrock edition here. I'd recommend trying the forums: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support or the official minecraft discord: https://discord.gg/Minecraft
#83 [07:09] <Sarah> Thank you!
#84 [07:09] * Sarah [webchat@96-30-178-79.eastlink.ca] has quit. (Quit: webchat.esper.net)
#85 [07:18] * asmodeo [webchat@181.194.206.218] has joined #minecrafthelp
#86 [07:19] <asmodeo> Yesterday I was looking at my account and it is not normal to verify, so I gave it to verify and I did not get the verification message
#87 [07:21] * ItsAroWo [webchat@c83-253-18-118.bredband.comhem.se] has joined #minecrafthelp
#88 [07:22] <ItsAroWo> Hi i'm trying to log in to ,y account and it says Could not connect to server! how do I fix it?? please help!
#89 [07:22] <Greymagic27> ??> ItsAroWo HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#90 [07:22] <Greymagic27> ??> ItsAroWo tools/hjt
#91 [07:22] <Absol> ItsAroWo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#92 [07:22] <Absol> ItsAroWo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#93 [07:23] <Greymagic27> asmodeo, Have you tried resending the verification email?
#94 [07:24] <ItsAroWo> how do I resend verification mail?
#95 [07:25] <Greymagic27> ??> ItsAroWo account/resend-email
#96 [07:25] <Absol> ItsAroWo: Click here to have Mojang resend the verification email: https://account.mojang.com/me/resendVerifyEmail
#97 [07:28] <ItsAroWo> the link doesent work?
#98 [07:28] <Greymagic27> ItsAroWo, What does it do?
#99 [07:29] <ItsAroWo> just get me in to my site where it says what game I have!
#100 [07:35] * RedR [webchat@c-73-246-129-68.hsd1.il.comcast.net] has joined #minecrafthelp
#101 [07:36] <ItsAroWo> please help!!!
#102 [07:41] <ItsAroWo> Hello?
#103 [07:41] * Sam [webchat@ip4da408ab.direct-adsl.nl] has joined #minecrafthelp
#104 [07:42] <ItsAroWo> can someone help me?
#105 [07:43] <Sam> I hope they can.
#106 [07:46] <Sam> My account has been hacked an I do no longer have bank statements.
#107 [07:46] <Sam> Can mojang still help me with that?
#108 [07:50] * asmodeo [webchat@181.194.206.218] has quit. (Quit: webchat.esper.net)
#109 [07:58] * RedR [webchat@c-73-246-129-68.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#110 [08:01] <Greymagic27> ItsAroWo, Follow the 'hijackthis' instruction I sent above
#111 [08:01] <Greymagic27> I just noticed I sent you the resend verification email steps when I meant to send them to another person :P
#112 [08:02] <ItsAroWo> https://paste.ubuntu.com/p/szNFVY7Xgw/
#113 [08:02] <ItsAroWo> there is the link
#114 [08:03] <Greymagic27> ItsAroWo, You've got some malware which will need to be removed, but first you need to follow these steps:
#115 [08:03] <Greymagic27> ??> ItsAroWo info/mcleaks
#116 [08:03] <Absol> ItsAroWo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#117 [08:03] <Absol> ItsAroWo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#118 [08:03] <Greymagic27> ??> ItsAroWo win/hosts/edit
#119 [08:03] <Absol> ItsAroWo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#120 [08:03] <Absol> ItsAroWo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#121 [08:03] <Greymagic27> Once you've done everything it asks, I will send the last step that you need to do
#122 [08:07] <ItsAroWo> I have now opened it!!
#123 [08:07] <ItsAroWo> shall i delete the two files?
#124 [08:07] <Greymagic27> ItsAroWo, Are you inside your host file?
#125 [08:07] <ItsAroWo> yes
#126 [08:07] <Greymagic27> If so, remove every entry containing the word 'mojang'
#127 [08:07] <ItsAroWo> done
#128 [08:08] <Greymagic27> ??> ItsAroWo av/adwcleaner
#129 [08:08] <Absol> ItsAroWo: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#130 [08:08] <Absol> ItsAroWo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#131 [08:10] * ItsAroWo [webchat@c83-253-18-118.bredband.comhem.se] has joined #minecrafthelp
#132 [08:10] <ItsAroWo> I have done the scan and repair now
#133 [08:10] <Greymagic27> ItsAroWo, Try to launch minecraft now. Remember to change your password
#134 [08:10] <ItsAroWo> okay i will
#135 [08:11] * Roberto30589 [webchat@pc-211-80-45-190.cm.vtr.net] has joined #minecrafthelp
#136 [08:12] <ItsAroWo> thank you it worked
#137 [08:12] <Greymagic27> ItsAroWo, No problem. Don't go using MCLeaks again!
#138 [08:14] <ItsAroWo> hahaha nah I bought my cousins computer!!
#139 [08:14] * ItsAroWo [webchat@c83-253-18-118.bredband.comhem.se] has quit. (Client Quit)
#140 [08:14] <Roberto30589> hi,
#141 [08:14] <Roberto30589> I can not log in to the Minecraft website, or in the game
#142 [08:15] <Greymagic27> Roberto30589, Hey. Does it produce any message when you try?
#143 [08:16] <Roberto30589> no
#144 [08:16] <Greymagic27> Roberto30589, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#145 [08:16] <Greymagic27> ??> Roberto30589 tools/hjt
#146 [08:16] <Absol> Roberto30589: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#147 [08:16] <Absol> Roberto30589: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#148 [08:16] <Roberto30589> in de console of my navigator say this
#149 [08:17] <Roberto30589> vendor.db2cc91d4bd9.js:104 OPTIONS https://authserver.mojang.com/authenticate net::ERR_CERT_COMMON_NAME_INVALID
#150 [08:17] <Greymagic27> Roberto30589, What operating system are you using?
#151 [08:19] <Roberto30589> windows
#152 [08:19] <Roberto30589> 10
#153 [08:19] <Greymagic27> Roberto30589, Follow the 'hijackthis' steps I sent above
#154 [08:19] <Roberto30589> ok
#155 [08:21] * Lexxos [webchat@89-172-248-228.adsl.net.t-com.hr] has joined #minecrafthelp
#156 [08:21] <mummyj> Hi there any idea why new Minecraft java I bought won't play on PC? It doesn't respond when I try to load game?
#157 [08:22] <Greymagic27> mummyj, This issue is usually caused by malware. Follow the steps which Absol will send below:
#158 [08:22] <Greymagic27> ??> mummyj av/adwcleaner
#159 [08:22] <Roberto30589> https://paste.ubuntu.com/p/3DjYqnTvd4/
#160 [08:22] <Absol> mummyj: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#161 [08:22] <Absol> mummyj: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#162 [08:22] <Greymagic27> ??> Roberto30589 info/mcleaks
#163 [08:22] <Absol> Roberto30589: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#164 [08:22] <Absol> Roberto30589: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#165 [08:22] <Greymagic27> ??> Roberto30589 win/hosts/edit
#166 [08:22] <Absol> Roberto30589: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#167 [08:22] <Absol> Roberto30589: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#168 [08:23] <Lexxos> hello i tried to make a server and i can enter it throught ipv4 but not with my public , when i try to enter with my public ip it says io.netty.channel.abstractchannel$annotatedconnectexception. do you know how to fix this by any chance?
#169 [08:24] * mummyj [webchat@host-84-13-114-151.opaltelecom.net] has quit. (Quit: webchat.esper.net)
#170 [08:27] * mummyj [webchat@host-84-13-114-151.opaltelecom.net] has joined #minecrafthelp
#171 [08:27] <mummyj> Hi there I have just run malware software as advised, but I lost my thread.. is this the same room?
#172 [08:27] <Greymagic27> mummyj, It is indeed!
#173 [08:28] <Roberto30589> say this 35.156.90.191 authserver.mojang.com
#174 [08:28] <Roberto30589> 35.156.90.191 sessionserver.mojang.com
#175 [08:28] <Greymagic27> Roberto30589, Delete both of those from your host file
#176 [08:28] <Roberto30589> it work
#177 [08:28] <Roberto30589> thax
#178 [08:29] <Greymagic27> Remember to change your password
#179 [08:31] <Roberto30589> ok, thax you again
#180 [08:34] * Roberto30589 [webchat@pc-211-80-45-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#181 [08:36] <Lexxos> hello
#182 [08:36] <Lexxos> can you help me
#183 [08:36] <Lexxos> or not
#184 [08:36] <mummyj> hey great thanx
#185 [08:37] <mummyj> I have changed my password and run the malware app, anything else I need to do first?
#186 [08:38] <mummyj> or do I just try it again?
#187 [08:38] * Knox [webchat@108-83-195-154.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#188 [08:39] <Knox> I already downloaded minecraft on a different pc, and before that, another, and before that, another. I didnt have trouble redownloaded each time, but now I cant download it, and it's asking me to pay for it, and the other 3 times it didnt.
#189 [08:40] <Knox> #minecrafthelp I already downloaded minecraft on a different pc, and before that, another, and before that, another. I didnt have trouble redownloaded each time, but now I cant download it, and it's asking me to pay for it, and the other 3 times it didnt.
#190 [08:41] * Lexxos [webchat@89-172-248-228.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#191 [08:41] <mummyj> Hey Greymagic27 thank you so much!! It worked!!! :)
#192 [08:42] <Knox> #minecrafthelp I already downloaded minecraft on a different pc, and before that, another, and before that, another. I didnt have trouble redownloaded each time, but now I cant download it, and it's asking me to pay for it, and the other 3 times it didnt.
#193 [08:45] <Capfan67> Knox, Are you talking about the Java Edition?
#194 [08:52] * Dominik3 [webchat@150-129-klient.tfnet.cz] has joined #minecrafthelp
#195 [08:57] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has quit. (Ping timeout: 180 seconds)
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#197 [09:01] * Szabo_Mate [webchat@91ECCDB1.dsl.pool.telekom.hu] has joined #minecrafthelp
#198 [09:02] <Szabo_Mate> Hi! help!
#199 [09:03] <Capfan67> Szabo_Mate, What do you need help with?
#200 [09:16] * someoneinneedofhelp [webchat@static.belong.com.au] has joined #minecrafthelp
#201 [09:16] <someoneinneedofhelp> hello
#202 [09:17] <someoneinneedofhelp> i have a problem downloading minecraft java edition
#203 [09:19] <someoneinneedofhelp> it says that it cant save download
#204 [09:20] <someoneinneedofhelp> then it says it cant access a file because it is being used by another process
#205 [09:22] <Szabo_Mate> No
#206 [09:22] <someoneinneedofhelp> sorry
#207 [09:23] <Szabo_Mate> I do not know the email of the sabotate2016 character. Could you provide emails with the registered name?
#208 [09:23] <Greymagic27> someoneinneedofhelp, This issue is usually caused by malware. Follow the steps which Absol will send below:
#209 [09:24] <Greymagic27> ??> someoneinneedofhelp av/adwcleaner
#210 [09:24] <Absol> someoneinneedofhelp: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#211 [09:24] <Absol> someoneinneedofhelp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#212 [09:24] <someoneinneedofhelp> thank you
#213 [09:25] <Szabo_Mate> But no, I forgot the email.
#214 [09:26] * spacewardflyer [webchat@cpe-71-74-19-122.ec.res.rr.com] has joined #minecrafthelp
#215 [09:27] <spacewardflyer> I was downloading Minecraft and it stopped me and said could not download death2.ogg does anybody know what this means
#216 [09:33] * Hava [webchat@cpc97194-walt22-2-0-cust59.13-2.cable.virginm.net] has joined #minecrafthelp
#217 [09:36] <Hava> Hey there, I've been having some problems renewing a Minecraft Realms subscription, it's taken payment but I keep getting a 'cannot create your realm - please check back later' message. It's been 3 days now, I've submitted a ticket to Mojang Support but it looks like they've got a month backlog. Any other approaches I can take before I give up an
#218 [09:36] <Hava> d try and get a refund? Playing on Windows and Xbox.
#219 [09:37] * Scheer [webchat@50-80-107-132.client.mchsi.com] has joined #minecrafthelp
#220 [09:39] <Scheer> Hey all, I'm currently working on convert my 1.12 world file to 1.13 and I'm running into issues.
#221 [09:40] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#222 [09:40] <Scheer> When the world is converted, upon entering the game many random chunks are regenerated in my world where existing chunks use to be.
#223 [09:40] <Scheer> Upon inspecting the NBT structure of the region files, I noticed that the "Sections" tag is missing for these chunks/regions that are not working in the 1.13 world.
#224 [09:41] <Scheer> Any idea why the "Sections" tag of a region file would not survive the conversion from 1.12 to 1.13?
#225 [09:53] * Aidan [webchat@mobile-107-77-202-5.mobile.att.net] has joined #minecrafthelp
#226 [09:54] <Aidan> I just bought a Minecraft Realm and it said the purchase went through but the realm isn't appearing. I can't see it anywhere or play it. The only thing I can see is the receipt that was sent to my email.
#227 [09:54] <Aidan> Minecraft Windows 10 Edition
#228 [09:55] * Aidan3 [webchat@mobile-107-77-202-5.mobile.att.net] has joined #minecrafthelp
#229 [09:56] <Aidan3> I just bought a Minecraft Realm and it said the purchase went through but the realm isn't appearing. I can't see it anywhere or play it. The only thing I can see is the receipt that was sent to my email. (Minecraft Windows 10 Edition)
#230 [09:56] <Aidan3> I just bought a Minecraft Realm and it said the purchase went through but the realm isn't appearing. I can't see it anywhere or play it. The only thing I can see is the receipt that was sent to my email. (Minecraft Windows 10 Edition)
#231 [09:56] * Aidan3 [webchat@mobile-107-77-202-5.mobile.att.net] has left #minecrafthelp
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#234 [10:35] <Galaxy_2Alex> Aidan, Are you still here?
#235 [10:35] <Galaxy_2Alex> Scheer, Are you still here?
#236 [10:35] <Galaxy_2Alex> Hava, Are you still here?
#237 [10:35] <Galaxy_2Alex> spacewardflyer, Are you still here?
#238 [10:35] <Scheer> yes
#239 [10:37] <Galaxy_2Alex> Scheer, The issue would most likelt be caused by using third part programs on a world, if I remember correctly there was a specific tag on a chunk, and if that wasn't set, the chunk would be regenerated during the conversion from 1.12 to 1.13.
#240 [10:38] <Scheer> that is a start
#241 [10:38] <Scheer> any idea where to learn more about that tag so I can investigate?
#242 [10:39] <Scheer> although I've run through the conversion process a few times, and the chunks eliminated seem to be different every time
#243 [10:41] <Galaxy_2Alex> Scheer, https://bugs.mojang.com/browse/MC-133855
#244 [10:42] <Hava> Here and lurking : )
#245 [10:42] <Scheer> that is massively helpful Galaxy_2Alex
#246 [10:43] <Scheer> I am noticing a discrepancy in the LightPopulated flag of different regions in my world file structure
#247 [10:43] <Scheer> that still doesn't explain the differing results on multiple conversions
#248 [10:43] <Scheer> but it definitely sounds like it is part of the problem
#249 [10:45] <Scheer> will attempt to alleviate that problem and return if it doesn't fix things
#250 [10:45] <Galaxy_2Alex> Hava, Contact X-Box Purchase Support.
#251 [10:46] <Hava> Hah, they told me to speak to Mojang, but I'd didn't get a great feeling of competence from the agent I spoke to
#252 [10:46] <Hava> Can try again
#253 [10:46] <Galaxy_2Alex> Hava, Yeah, try again once more, and tell them about the Mojang wait time as well.
#254 [10:46] <Galaxy_2Alex> Hava, If that doesn't work, you'll have to wait for Mojang to answer.
#255 [10:47] <Hava> No problem, just checking in case there was another avenue, deleting the realm, reinstalling the game, and trying to recover the realm etc. WIll try Xbox and wait
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#257 [10:58] * stefanorea [webchat@77-108-59-2-static.bbbell.com] has joined #minecrafthelp
#258 [10:58] <stefanorea> aiuto
#259 [10:59] <stefanorea> ho appena comprato il gioco e appena lo apro melo avvia sempre con una lingua diversa e appena provo a cambiarla crasha
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#261 [10:59] <stefanorea> I just bought the game and as soon as I open it always starts with a different language and just try to change it crashes
#262 [11:01] <Galaxy_2Alex> stefanorea, Does it give you any error message?
#263 [11:01] <stefanorea> no
#264 [11:01] <Galaxy_2Alex> ??> stefanorea launcher/log
#265 [11:01] <Absol> stefanorea: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#266 [11:02] <Galaxy_2Alex> stefanorea, Please copy the log after the game has crashed.
#267 [11:03] <stefanorea> Ok I do it
#268 [11:04] * Juwan [webchat@cpe-65-184-52-254.ec.res.rr.com] has joined #minecrafthelp
#269 [11:04] <Juwan> minecraft wont let me download the game and im confused on why
#270 [11:05] <Juwan> Unable to save download. gravel2.ogg
#271 [11:05] <Galaxy_2Alex> ??> Juwan error/download
#272 [11:05] <Absol> Juwan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#273 [11:05] <stefanorea> I don't understand what I should do after I activate the two options
#274 [11:05] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#275 [11:05] <Galaxy_2Alex> stefanorea, Just try to start the game, and when it crashes, copy the log from the console.
#276 [11:06] <stefanorea> ok
#277 [11:06] <iiAmxzing> Hello, My Minecraft Launcher keeps on saying "Cannot connect to server" when I try to log in. Is there a possible solution for this?
#278 [11:06] <Greymagic27> iiAmxzing, Hey.
#279 [11:06] <Greymagic27> Your issue is usually caused by software blocking the connection or something in your host files.
#280 [11:06] <Greymagic27> iiAmxzing, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#281 [11:06] <Greymagic27> ??> iiAmxzing tools/hjt
#282 [11:07] <Absol> iiAmxzing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#283 [11:07] <Absol> iiAmxzing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#284 [11:07] <iiAmxzing> Is there any other possible solution to fix this?
#285 [11:07] <iiAmxzing> Or just this one?
#286 [11:07] <Juwan> Name: paddle_land2.ogg URL: https://resources.download.minecraft.net/1b/1bdceb2916bca9c71bc4e0316dfcbc171f655a06 Error details: Attempting to move successful download to C:\Users\jfonv\AppData\Roaming\.minecraft\assets\objects\1b\1bdceb2916bca9c71bc4e0316dfcbc171f655a06 The process cannot access the file because it is being used by another process.
#287 [11:07] <Juwan> Filename on disk: 334c-877d-b750-d773 Path: C:\Users\jfonv\AppData\Local\Temp\334c-877d-b750-d773 Exists: file
#288 [11:07] <Galaxy_2Alex> ??> Juwan error/download
#289 [11:07] <Absol> Juwan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#290 [11:07] <stefanorea> please wait
#291 [11:07] <Greymagic27> iiAmxzing, I can do it another way, but the program is safe to download
#292 [11:08] <iiAmxzing> Before I try the first option, how can you do the second way?
#293 [11:08] <Galaxy_2Alex> iiAmxzing, It's the easiest and quickest solution. Like he said, no personal or sensitive information are shared by the program.
#294 [11:08] <stefanorea> Now do not crash anymore however I will block and I am obliged to close
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#296 [11:09] <Galaxy_2Alex> stefanorea, If the program stopped responding, please copy the log.
#297 [11:09] <iiAmxzing> The reason why I want to try the second way is because I heard that I could get my account stolen.
#298 [11:10] <Greymagic27> iiAmxzing, The program I want you to run is safe and won't steal your account. Don't worry
#299 [11:11] <iiAmxzing> Are you sure I won't open anything illegal like MCLeaks or anything like that?
#300 [11:11] <Greymagic27> iiAmxzing, It won't open anything illegal. I promise
#301 [11:12] <iiAmxzing> Ok, I was just curious. Because, Last time I did it, I didn't work and the tip said my password was given away to thieves. I'm new to Minecraft Java Edition and I can't get it stolen as soon as I use it.
#302 [11:12] <iiAmxzing> it didn't work*
#303 [11:12] <Galaxy_2Alex> So, you used McLeaks before?
#304 [11:12] <iiAmxzing> No.
#305 [11:13] <iiAmxzing> Not at all.
#306 [11:13] <Galaxy_2Alex> iiAmxzing, Alright, that's fine then.
#307 [11:13] <stefanorea> I little time ago I tried to install Minecraft illegally can be caused by this? And then I do not understand well English I'm translating it with Google Translate and I do not understand these logs and how to open them
#308 [11:13] <Galaxy_2Alex> stefanorea, You bought it now, correct?
#309 [11:14] <Galaxy_2Alex> ??> stefanorea win/reinst
#310 [11:14] <Absol> stefanorea: You may need to reinstall the locally installed files that Minecraft puts into place.
#311 [11:14] <Absol> stefanorea: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#312 [11:14] <stefanorea> Yes a 15 minutes ago
#313 [11:15] <iiAmxzing> Wait, what's the tip that says I have to do stuff so my account isn't stolen?
#314 [11:15] <Galaxy_2Alex> iiAmxzing, As we said before, the program is safe to use, we are using it for about half of our cases here.
#315 [11:15] <stefanorea> I don't understand
#316 [11:16] <Galaxy_2Alex> iiAmxzing, There are many tips: Have a safe password, don't use the same password for two different pages, don't write down your passwords anywhere, have 2-Factor Authentification wherever possible etc.
#317 [11:16] <Galaxy_2Alex> stefanorea, Follow the instructions Absol just gave you.
#318 [11:17] <stefanorea> I did everything he told me to do the official site
#319 [11:17] <Galaxy_2Alex> ??> stefanorea win.reinst
#320 [11:17] <Galaxy_2Alex> ??> stefanorea win/reinst
#321 [11:17] <Absol> stefanorea: You may need to reinstall the locally installed files that Minecraft puts into place.
#322 [11:17] <Absol> stefanorea: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#323 [11:17] <Galaxy_2Alex> stefanorea, Follow these instructions please ^
#324 [11:18] <Galaxy_2Alex> iiAmxzing, If you feel more comfortable, you can send the paste directly to me in a PM (/msg).
#325 [11:19] <stefanorea> I only have Minecraft and not minecraft directory
#326 [11:20] <stefanorea> What does it mean win/reinst?
#327 [11:21] <Galaxy_2Alex> stefanorea, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#328 [11:21] <stefanorea> ok
#329 [11:22] <iiAmxzing> I have one more question.
#330 [11:22] <Galaxy_2Alex> iiAmxzing, Yes?
#331 [11:22] <stefanorea> Yes but I miss the Minecraft directory
#332 [11:22] <iiAmxzing> If my account does get leaked, will it also give them my security question answers?
#333 [11:23] <Galaxy_2Alex> iiAmxzing, If just your email and password gets leakd, the security questions usually do not get leaked.
#334 [11:23] <iiAmxzing> Ok.
#335 [11:23] <Galaxy_2Alex> iiAmxzing, However, if you used the same password for Minecraft and your Email, they can reset your security questions since they would have access to your email address.
#336 [11:23] <iiAmxzing> Also, after the paste, what do I do?
#337 [11:24] <stefanorea> Do not understand means that my account has been taken?
#338 [11:24] <Galaxy_2Alex> stefanorea, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#339 [11:25] <Galaxy_2Alex> iiAmxzing, Send the link to it to me.
#340 [11:25] <stefanorea> I can't understand anything anymore not panic
#341 [11:26] <Galaxy_2Alex> stefanorea, Delete any folder called Minecraft, make sure you save the saves if you want. Next, download the launcher from here, and launch it: https://www.minecraft.net/en-us/download/
#342 [11:26] <stefanorea> I only have Minecraft and not minecraft directory
#343 [11:27] <iiAmxzing> Can I test if /msg works?
#344 [11:28] <Galaxy_2Alex> iiAmxzing, Sure, syntax is /msg <user> <message>
#345 [11:28] <iiAmxzing> Ok.
#346 [11:28] <iiAmxzing> Do a system scan and logfile?
#347 [11:29] <Galaxy_2Alex> iiAmxzing, Correct.
#348 [11:30] <stefanorea> Excuse me, but then I threw 23 euros?
#349 [11:31] <Galaxy_2Alex> iiAmxzing, No. Download and Install the launcher from here, and only use that launcher: https://www.minecraft.net/en-us/download/
#350 [11:32] <stefanorea> Ok I'm doing it
#351 [11:32] <iiAmxzing> Uhh... Galaxy_2Alex, did you get the message?
#352 [11:32] <stefanorea> You are downloading
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#354 [11:33] <Galaxy_2Alex> iiAmxzing, Yes, I did receive it.
#355 [11:33] <iiAmxzing> Oh, I was just making sure.
#356 [11:33] <David4> Can somebody help me out here
#357 [11:34] <David4> ?
#358 [11:34] <Galaxy_2Alex> iiAmxzing, So, you do know what McLeaks is, correct?
#359 [11:34] <Galaxy_2Alex> David4, Hello
#360 [11:34] <iiAmxzing> Yes, an illegal tool to steal Minecraft Accounts, Right?
#361 [11:34] <Galaxy_2Alex> ??> David4 scold/pm
#362 [11:34] <Absol> David4: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#363 [11:35] <David4> Are you guys getting my messages?
#364 [11:35] <Galaxy_2Alex> iiAmxzing, Correct. Essentially, it reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
#365 [11:35] <iiAmxzing> Ok.
#366 [11:35] <Galaxy_2Alex> iiAmxzing, Because, surprise, even though it has been deleted from your system, there are still signs of it.
#367 [11:35] <Galaxy_2Alex> iiAmxzing, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#368 [11:36] <Galaxy_2Alex> iiAmxzing, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#369 [11:36] <iiAmxzing> Wait, so I ran MCLeaks?
#370 [11:36] <Galaxy_2Alex> iiAmxzing, Indeed.
#371 [11:36] <Galaxy_2Alex> iiAmxzing, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#372 [11:36] <Galaxy_2Alex> iiAmxzing, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#373 [11:36] <David4> So ive bought MC and forgot my password when i try to recover it, it took me back to demo mod
#374 [11:36] <David4> mode
#375 [11:36] <Galaxy_2Alex> iiAmxzing, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#376 [11:36] <Galaxy_2Alex> David4, Make sure you are using the correct email address to log in.
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#378 [11:37] <stefanorea> Why does it take more to download with the same connection?
#379 [11:38] <Galaxy_2Alex> stefanorea, It's redownloading everything, so yes, it will take longer.
#380 [11:38] <iiAmxzing> I changed my password, saved it. I'll test minecraft now.
#381 [11:39] <Galaxy_2Alex> iiAmxzing, And you did the host file change as well?
#382 [11:40] <iiAmxzing> Yes.
#383 [11:40] <iiAmxzing> It finally worked.
#384 [11:40] <iiAmxzing> Thank you.
#385 [11:40] <Galaxy_2Alex> iiAmxzing, No problem.
#386 [11:41] <Greymagic27> iiAmxzing, Remember to reset your password as you've given your account out to other people using mcleaks
#387 [11:41] <iiAmxzing> I'll come back if I have any problems, Besides that, thank you.
#388 [11:41] <iiAmxzing> I did remember that.
#389 [11:41] <iiAmxzing> Google Chrome generated a password for me,
#390 [11:41] <iiAmxzing> A Strong one.
#391 [11:41] <iiAmxzing> Bye.
#392 [11:41] <iiAmxzing> Thanks for the help!
#393 [11:42] <Greymagic27> No problem
#394 [11:43] <stefanorea> I love you really thanks for your patience and thanks again you can never give up but I tremble my hands from joy thanks again for all the support you gave me I could not thank you more and still thanks for everything for Galaxy
#395 [11:43] <Galaxy_2Alex> stefanorea, You're welcome.
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#399 [11:46] * mike9 [webchat@c-73-235-128-226.hsd1.ca.comcast.net] has joined #minecrafthelp
#400 [11:47] <mike9> Hi! My account has been compromised. What can I do?
#401 [11:48] <Galaxy_2Alex> ??> mike9 account/hacked
#402 [11:48] <Absol> mike9: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#403 [11:48] <Absol> mike9: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#404 [11:49] * Zombiewarden101 [webchat@pool-98-114-61-153.phlapa.fios.verizon.net] has joined #minecrafthelp
#405 [11:50] <mike9> I did. But there wait queue is ridiculous! Still answering tickets from February
#406 [11:50] <Galaxy_2Alex> mike9, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-w
#407 [11:51] <Zombiewarden101> I just downloaded minecraft again after a while and it's giving me an error un able to locate the java runtime
#408 [11:51] <Galaxy_2Alex> Zombiewarden101, On the launcher, in the Launch options, enable Advanced Settings, then go to your main instance and disable "Java executable". Then try to run the game.
#409 [11:52] <Zombiewarden101> ok
#410 [11:55] <mike9> It seems to be an account migration issue. I got an email from March 15 saying that my account migrated to Mojang. I did not do this. I keep selecting forgot password but now its not even sending me a link to reset password. So this must mean my account is compromised, yes? Also, I made my account prior to 2012 and I don't have a transaction ID. Wh
#411 [11:55] <mike9> at other information can I provide?
#412 [11:56] <Galaxy_2Alex> mike9, Please wait for Mojang to answer.
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#414 [12:00] <mike9> Is there a mail address, phone number, or any other method of contact to Mojang?
#415 [12:01] <Galaxy_2Alex> mike9, There is not, no.
#416 [12:04] <mike9> Hmm, okay. I will wait for a response and just run my server from another account. Thank you for your help and reassurance that I will eventually hear back from Mojang.
#417 [12:04] <Galaxy_2Alex> mike9, You're welcome, I'm sure they will reply.
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#421 [12:24] <ricky1> i'm trying to install the new snapshot but it doesn't let me install and tells me "hurt2.ogg"
#422 [12:25] <Galaxy_2Alex> ??> ricky1 error/download
#423 [12:25] <Absol> ricky1: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#424 [12:25] <ricky1> okay thanks
#425 [12:29] * AyoIzMeYaBoy [webchat@c-73-136-141-195.hsd1.tx.comcast.net] has joined #minecrafthelp
#426 [12:29] <AyoIzMeYaBoy> My minecraft keeps crashing at the mojang screen with a fresh install. How do I fix this
#427 [12:31] <AyoIzMeYaBoy> ?*
#428 [12:32] * Arsank47 [webchat@cpc119742-dudl14-2-0-cust158.16-1.cable.virginm.net] has joined #minecrafthelp
#429 [12:32] <Galaxy_2Alex> ??> AyoIzMeYaBoy av/adwcleaner
#430 [12:32] <Absol> AyoIzMeYaBoy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#431 [12:32] <Absol> AyoIzMeYaBoy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#432 [12:33] <Arsank47> Hi, i used to have minecraft in between 2011-2014 and since the new migration thing, i can't sucessfuly migrate my account and do not know what to do, and do not want to re buy a game i already purchased
#433 [12:33] <Galaxy_2Alex> Arsank47, Have you contact Mojang Account Support already?
#434 [12:34] <AyoIzMeYaBoy> will try
#435 [12:34] * ricky1 [webchat@net-2-34-60-61.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#436 [12:34] <Galaxy_2Alex> AyoIzMeYaBoy, First, what is your Minecraft username?
#437 [12:34] <Arsank47> I contacted them on the 18th of this month, and its now the 23rd so its been 5 days and no reply so wanted to ask here for help and advice
#438 [12:34] <Arsank47> Arsank47
#439 [12:34] <Arsank47> Arsank47 is my username
#440 [12:34] <Galaxy_2Alex> Arsank47, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-w
#441 [12:35] <AyoIzMeYaBoy> BonelesssDonut is my user
#442 [12:36] <Arsank47> Okay that is fair, but i ttied to migrate my old account, and i reseted the password and migrated it and it then says that the account doesn't exist...
#443 [12:36] <Galaxy_2Alex> AyoIzMeYaBoy, Okay that is fine, follow the instructions.
#444 [12:37] <Galaxy_2Alex> Arsank47, Please just wait for them to answer.
#445 [12:37] <Arsank47> Okay
#446 [12:40] <AyoIzMeYaBoy> Done
#447 [12:40] <Galaxy_2Alex> AyoIzMeYaBoy, Restarted your PC as well?
#448 [12:40] <AyoIzMeYaBoy> Correct
#449 [12:41] <Galaxy_2Alex> AyoIzMeYaBoy, Try runnint the game now.
#450 [12:41] <Galaxy_2Alex> running*
#451 [12:42] <AyoIzMeYaBoy> its working
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#454 [12:44] * Lgph64 [webchat@c-174-56-244-177.hsd1.ga.comcast.net] has joined #minecrafthelp
#455 [12:45] <Lgph64> i bought minecraft 7 years ago and i thought itd be fun to play again, but it prompts me to buy the game again even though ive bought it already
#456 [12:45] <Galaxy_2Alex> Lgph64, Make sure you are using the correct email address to log in.
#457 [12:45] * MizuNoIkari [webchat@d75-155-36-246.abhsia.telus.net] has joined #minecrafthelp
#458 [12:45] <Lgph64> i am, i even have my transaction id and everything
#459 [12:46] <Galaxy_2Alex> Lgph64, Have you conacted Mojang Account Support yet?
#460 [12:47] <MizuNoIkari> Does anyone know how to fix Minecraft Error when starting. It says that it is unable to start Java
#461 [12:47] <Galaxy_2Alex> MizuNoIkari, What is the full exact error message?
#462 [12:47] <MizuNoIkari> that
#463 [12:47] <MizuNoIkari> That's it, all it says that its unable to start Java
#464 [12:47] <Lgph64> yes i did but theyre gonna take like a month to reply
#465 [12:48] <MizuNoIkari> I've tried reinstalling Minecraft and Java multiple times
#466 [12:48] <Galaxy_2Alex> Lgph64, You will have to wait for them to answer.
#467 [12:48] <Galaxy_2Alex> MizuNoIkari, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#468 [12:48] <Lgph64> rip, thank you
#469 [12:48] <Galaxy_2Alex> MizuNoIkari, After that, run the game again.
#470 [12:48] * Lgph64 [webchat@c-174-56-244-177.hsd1.ga.comcast.net] has quit. (Client Quit)
#471 [12:50] * AyoIzMeYaBoy [webchat@c-73-136-141-195.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#472 [12:50] <MizuNoIkari> Still fails to open
#473 [12:51] <Galaxy_2Alex> MizuNoIkari, Could you provide a Screenshot of the error please?
#474 [12:52] <MizuNoIkari> I can't My computer doesn't allow me to take a screenshot
#475 [12:52] * Neal7 [webchat@m6220-b.clust.secs.oakland.edu] has joined #minecrafthelp
#476 [12:53] * DerSuchti_ [webchat@199-225-024-217.ip-addr.vsenet.de] has joined #minecrafthelp
#477 [12:54] <DerSuchti_> I can't install the Minecraft Version 1.5.2
#478 [12:54] <Galaxy_2Alex> MizuNoIkari, https://www.take-a-screenshot.org/
#479 [12:54] <Neal7> hello i am having issues starting minecraft
#480 [12:55] <Galaxy_2Alex> DerSuchti_, Is that the only version that does not work?
#481 [12:55] <Galaxy_2Alex> Neal7, What issues?
#482 [12:55] <Neal7> it keeps crashing one me
#483 [12:55] <Neal7> on me
#484 [12:55] <Galaxy_2Alex> Neal7, When does it crash, and does it give any kind of error message?
#485 [12:56] <Neal7> i can get the minecraft launcher to start but it won't load the game
#486 [12:56] <Galaxy_2Alex> ??> Neal7 av/adwcleaner
#487 [12:56] <Absol> Neal7: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#488 [12:56] <Absol> Neal7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#489 [12:57] <DerSuchti_> Hello why can't I install version 1.5.2
#490 [12:58] <Galaxy_2Alex> DerSuchti_, Is that the only version that does not work?
#491 [12:59] <DerSuchti_> Wait a minute
#492 [13:00] <DerSuchti_> ich kann nur nicht die 1.5.2 installierenBearbeiten
#493 [13:00] * Neal7 [webchat@m6220-b.clust.secs.oakland.edu] has quit. (Quit: webchat.esper.net)
#494 [13:00] <DerSuchti_> I just can't install the 1.5.2
#495 [13:01] <Galaxy_2Alex> DerSuchti_, https://bugs.mojang.com/browse/MCL-5837
#496 [13:01] * RoHPhoenix [webchat@bras-base-prknpq7903w-grc-03-70-30-191-199.dsl.bell.ca] has joined #minecrafthelp
#497 [13:02] <DerSuchti_> Thx
#498 [13:02] <RoHPhoenix> why am i unble to log in into my old account to redownload minecraft
#499 [13:03] <Galaxy_2Alex> RoHPhoenix, What happens when you try?
#500 [13:03] <Aidan> I just bought a realm on Windows 10 Edition and it says ""our purchase succeeded but we couldn't create your realm right now. We will create your realm as soon as possible. Check back later." It's been 3 hours and I still haven't gotten the realm I payed for
#501 [13:03] <RoHPhoenix> its always saying invalid password or email and when i try to reset password i dont receive the email
#502 [13:03] <MizuNoIkari> okay, So I've taken the screenshot is there any way I could send you the image?
#503 [13:04] <Galaxy_2Alex> RoHPhoenix, Disable any VPNs.
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#506 [13:05] <RoHPhoenix> i dont have any VPNs
#507 [13:05] <RoHPhoenix> i dont have any VPNs
#508 [13:05] * DerSuchti_ [webchat@199-225-024-217.ip-addr.vsenet.de] has left #minecrafthelp
#509 [13:05] <Galaxy_2Alex> RoHPhoenix, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#510 [13:05] <Galaxy_2Alex> ??> RoHPhoenix tools/hjt
#511 [13:05] <Absol> RoHPhoenix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#512 [13:05] <Absol> RoHPhoenix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#513 [13:06] <Galaxy_2Alex> ??> MizuNoIkari imgur
#514 [13:07] <Absol> MizuNoIkari: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#515 [13:07] <MizuNoIkari> https://imgur.com/a/bGbpr9o
#516 [13:07] <Galaxy_2Alex> MizuNoIkari, What happens when you click "Show more details"?
#517 [13:08] <MizuNoIkari> this https://imgur.com/a/aiHVJ2l
#518 [13:09] <Galaxy_2Alex> MizuNoIkari, Run the launcher as Administrator.
#519 [13:10] <MizuNoIkari> Oh, Thank you. It worked, Thanks for everything!
#520 [13:11] * MizuNoIkari [webchat@d75-155-36-246.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#521 [13:13] * Jorge [webchat@67-4-171-220.mpls.qwest.net] has joined #minecrafthelp
#522 [13:13] <Jorge> hello?
#523 [13:13] <Galaxy_2Alex> Jorge, Hello
#524 [13:13] <Jorge> hi can you help me with a problem
#525 [13:13] <Galaxy_2Alex> Jorge, What problem?
#526 [13:14] <Jorge> every time I try to join a server or a singleplayer world my game will "stop responding" and I will have to force quit it
#527 [13:14] <Galaxy_2Alex> ??> Jorge av/adwcleaner
#528 [13:14] <Absol> Jorge: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#529 [13:14] <Absol> Jorge: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#530 [13:15] <Jorge> wah tis this
#531 [13:15] <Jorge> what"
#532 [13:15] <Galaxy_2Alex> Jorge, Malwarebytes ADWCleaner is an utility to clean a PC which has malicious programs that are known to cause issues like yours.
#533 [13:15] <Jorge> why isn't my anti maleware detecting any problems?
#534 [13:16] * Danielris [webchat@93-163-222-128-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#535 [13:16] <Galaxy_2Alex> Jorge, The programs you use right probably aren't that good.
#536 [13:16] <Danielris> Hallo
#537 [13:16] <Galaxy_2Alex> Danielris, Hello
#538 [13:16] <Danielris> Can i get help
#539 [13:16] <Galaxy_2Alex> Danielris, Sure.
#540 [13:17] <Danielris> I cant rembember my email
#541 [13:17] <Danielris> What to do?
#542 [13:17] <Galaxy_2Alex> Danielris, Have you contacted Mojang Account Support already?
#543 [13:17] <Danielris> yes
#544 [13:17] <Galaxy_2Alex> Danielris, Please wait for them to answer.
#545 [13:17] <Danielris> Oh okay, but can i even get it changed?
#546 [13:18] <Jorge> Galaxy_2Alex so MacAfee is not as good as this adwcleaner?
#547 [13:18] <Galaxy_2Alex> Danielris, Yes, it is possible, just wait for them to answer and they will ask for the required information.
#548 [13:18] <Galaxy_2Alex> Jorge, McAfee is trash.
#549 [13:18] <Jorge> aight
#550 [13:18] <Danielris> What is required?
#551 [13:18] <Galaxy_2Alex> Danielris, Depends on the case, transaction ID is always the best though.
#552 [13:18] <Danielris> What is that?
#553 [13:19] <Galaxy_2Alex> ??> Danielris account/trans-id
#554 [13:19] <Absol> Danielris: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#555 [13:19] <Danielris> Im not so good at English so i dont understand it..
#556 [13:19] <Galaxy_2Alex> Danielris, Use a translation tool, or ask someone who does understand English better for help.
#557 [13:20] <Danielris> I cant do that, becuase my friend gave me the acc
#558 [13:20] <Danielris> So idk what to do
#559 [13:21] <Galaxy_2Alex> Danielris, Ask your friend for it. Keep in mind that account sharing is against the EULA - your friend wasn't allowed to give you his account in the first place, strictly speaking.
#560 [13:21] <Danielris> Oh okay
#561 [13:21] <Danielris> I dont use it then
#562 [13:21] <Danielris> Sry
#563 [13:21] <Galaxy_2Alex> Danielris, Ask him to recover the account for you, that is probably the best way.
#564 [13:22] <Danielris> Okay thanks!
#565 [13:22] <Jorge> Galaxy_2Alex is there a less sketchy looking app I can use
#566 [13:23] <Galaxy_2Alex> Jorge, It's not sketchy. https://en.wikipedia.org/wiki/Malwarebytes
#567 [13:24] * harisdzinovic [webchat@mail.coleacp.org] has joined #minecrafthelp
#568 [13:24] <harisdzinovic> hey guys so i got the game code from a friend. when i went to reedem it said placing order for a couple hours and now it says please contact mojang support
#569 [13:25] <Galaxy_2Alex> harisdzinovic, Have you sent in an account support request already?
#570 [13:26] * Jorge [webchat@67-4-171-220.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#571 [13:26] <harisdzinovic> yep the thing is it says they are currently reviewing posts sent feb 25 thats a month ago i dont want to wait a month to play my game
#572 [13:26] <Galaxy_2Alex> harisdzinovic, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446-when-w
#573 [13:27] <harisdzinovic> but that was a month ago
#574 [13:27] <harisdzinovic> money has been spent
#575 [13:27] <Galaxy_2Alex> harisdzinovic, You will have to wait for them to answer.
#576 [13:27] <harisdzinovic> are you saying i have to wait a month or more?
#577 [13:28] * DarkNoddy [~mordi@2.149.240.106.tmi.telenormobil.no] has quit. (Read error: Connection reset by peer)
#578 [13:28] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#579 [13:28] <Galaxy_2Alex> harisdzinovic, It's probablt going to be roughly 3 weeks.
#580 [13:28] <harisdzinovic> bro thats unnaceptable
#581 [13:29] <Galaxy_2Alex> harisdzinovic, Unfortunately, there is nothing else you can do, sorry.
#582 [13:30] * andybulgaria [webchat@89-186-130-223.dynamic.primacom.net] has joined #minecrafthelp
#583 [13:31] <andybulgaria> hello. I bought windows 10 Minecraft....can I get java edition for free from my Mojang account
#584 [13:31] <Galaxy_2Alex> andybulgaria, No, buying the Bedrock Edition from the Microsoft Store does not give you a free copy of the Java Edition.
#585 [13:31] * lordkillgore [webchat@161.216.50.152] has joined #minecrafthelp
#586 [13:32] <Galaxy_2Alex> andybulgaria, If you bought the Java Edition before October '18, you received a free code for the Bedrock Edition from the Microsoft Store.
#587 [13:32] <lordkillgore> i cannot access my minecraft account that is paid for
#588 [13:32] <Galaxy_2Alex> lordkillgore, What does it say when you try?
#589 [13:32] <andybulgaria> i don't know if its a bedrock edition ? I bought in Dec 2018 and its a Windows 10 version....
#590 [13:33] <Galaxy_2Alex> andybulgaria, The one that is on the Microsoft Store?
#591 [13:33] <lordkillgore> cant access email but iv validated it was my email
#592 [13:33] <andybulgaria> yes Microsoft store..
#593 [13:33] <Galaxy_2Alex> lordkillgore, And you can't log in?
#594 [13:33] <lordkillgore> and i can log onto my email but it says my minecraft account is not on the email account
#595 [13:33] <Galaxy_2Alex> andybulgaria, Then no, there is no free copy of the Java Editon coming with that, you will have to buy that on minecraft.net.
#596 [13:33] <lordkillgore> yea it wont let me use the minecraft account but iv already migrated it
#597 [13:34] <Galaxy_2Alex> lordkillgore, What is your Minecraft Username?
#598 [13:34] <lordkillgore> lordkillgore
#599 [13:34] <andybulgaria> thank you. so with Windows 10 i am told i cant add mods - is that correct ?
#600 [13:35] <Galaxy_2Alex> andybulgaria, That is mostly correct, yes. The only "mods" available right now for the Windows 10 Edition are basic scripts and model changes, nothing even close to what is possible with the Java Edition right now.
#601 [13:35] <Galaxy_2Alex> lordkillgore, Have you contacted Mojang account support already?
#602 [13:35] <andybulgaria> how much is the java edition ? can i buy online and download it ?
#603 [13:35] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#604 [13:36] <lordkillgore> iv tried i never got a response back to my email
#605 [13:36] <Galaxy_2Alex> andybulgaria, The Java Edition is €23.95 right now, and yes, it can be bought from minecraft.net.
#606 [13:36] <lordkillgore> the account is connected to jenicahatton@hotmail.com
#607 [13:36] <Galaxy_2Alex> lordkillgore, when did you send them an email?
#608 [13:36] <andybulgaria> thanks.
#609 [13:36] <lordkillgore> awhile ago i cant remember now i gave up on getting an email back
#610 [13:37] <Galaxy_2Alex> lordkillgore, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#611 [13:37] <Galaxy_2Alex> lordkillgore, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#612 [13:37] * andybulgaria [webchat@89-186-130-223.dynamic.primacom.net] has left #minecrafthelp
#613 [13:37] <Galaxy_2Alex> lordkillgore, Just wait for them to answer.
#614 [13:37] <lordkillgore> is there any way you could help me?
#615 [13:37] * bearmonkey [webchat@c-67-181-137-107.hsd1.ca.comcast.net] has joined #minecrafthelp
#616 [13:37] <Galaxy_2Alex> lordkillgore, There is not, only account support can help you.
#617 [13:37] <lordkillgore> i just cant understand how it wont allow me to use it dispite it being paid for and on the account
#618 [13:37] <bearmonkey> #minecrafthelp
#619 [13:38] <Galaxy_2Alex> bearmonkey, Hello, how can we help?
#620 [13:38] <Galaxy_2Alex> lordkillgore, You can dispute it, you will just have to contact them via the form, or wait for them to answer your previous support request.
#621 [13:38] <lordkillgore> okay
#622 [13:38] <bearmonkey> hello i am trying to send a reset password email to my yahoo account but no email is popping up
#623 [13:38] <Galaxy_2Alex> bearmonkey, How long have you been waiting?
#624 [13:39] <bearmonkey> well ive been waiting for about 20 minutes
#625 [13:39] <bearmonkey> but even ive sent it a month ago and never got one and im just now trying again
#626 [13:39] <Galaxy_2Alex> bearmonkey, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#627 [13:39] <Galaxy_2Alex> ??> bearmonkey tools/hjt
#628 [13:39] * ZRST [webchat@w171238.wireless.fsr.net] has joined #minecrafthelp
#629 [13:40] <Absol> bearmonkey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#630 [13:40] <Absol> bearmonkey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#631 [13:40] * harisdzinovic [webchat@mail.coleacp.org] has quit. (Quit: webchat.esper.net)
#632 [13:42] <ZRST> https://paste.gg/p/anonymous/81dab2372c91441cb88e32c4e5f0b5b8
#633 [13:42] <Galaxy_2Alex> ??> ZRST error/download
#634 [13:42] <Absol> ZRST: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#635 [13:42] * lordkillgore [webchat@161.216.50.152] has quit. (Quit: webchat.esper.net)
#636 [13:43] <ZRST> THanks
#637 [13:46] <bearmonkey> are you gonna like hack me or something with this?
#638 [13:46] <Galaxy_2Alex> bearmonkey, No, the program is totally safe, we use it a lot every day here.
#639 [13:47] <bearmonkey> yeah i know but like the stuff i put into the ubuntu pastebin
#640 [13:47] * ihaveadumbbrother [webchat@108-221-218-244.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#641 [13:47] <Galaxy_2Alex> bearmonkey, Those pastes are anonymous as well, and are also automatically deleted after a while.
#642 [13:47] <bearmonkey> okay
#643 [13:47] <bearmonkey> https://paste.ubuntu.com/p/xPnBy8MR4k/
#644 [13:48] <ihaveadumbbrother> hello, I would like advise with recovering an old account
#645 [13:48] <Galaxy_2Alex> bearmonkey, Disable Parsec, it might be causing the login trouble.
#646 [13:48] <bearmonkey> okay
#647 [13:49] <Galaxy_2Alex> ihaveadumbbrother, Have you contacted Mojang account support already?
#648 [13:49] <ihaveadumbbrother> I have
#649 [13:49] <bearmonkey> i disabled parsec
#650 [13:49] <Galaxy_2Alex> ihaveadumbbrother, In that case, wait for them to answer.
#651 [13:49] <Galaxy_2Alex> bearmonkey, Check if you can log in now.
#652 [13:49] <ihaveadumbbrother> it has been about 3 weeks
#653 [13:49] <Galaxy_2Alex> ihaveadumbbrother, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#654 [13:50] <ihaveadumbbrother> thanks!
#655 [13:50] <bearmonkey> im not having trouble logging into minecraft but when i try to reset my password no email is being sent
#656 [13:51] <Galaxy_2Alex> bearmonkey, I am aware, and that is a seperate issue, but for now, this may allow you to log into your account nonetheless.
#657 [13:52] <Galaxy_2Alex> bearmonkey, If you are sure you just forgot your password, please contact Mojang with your transaction ID, Absol will give you the information.
#658 [13:52] <Galaxy_2Alex> ??> bearmonkey account/trans-id
#659 [13:52] <Absol> bearmonkey: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#660 [13:52] <Galaxy_2Alex> ??> bearmonkey account/send-email
#661 [13:52] <Absol> bearmonkey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#662 [13:52] <Absol> bearmonkey: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#663 [13:52] <bearmonkey> i dont have my transaction id
#664 [13:52] <bearmonkey> and i think its long gone
#665 [13:52] <Galaxy_2Alex> bearmonkey, Absol gave you a link to an article that shows you how to recover it.
#666 [13:52] <Capfan67> bearmonkey, Just a quick side question: So, you say you have no trouble logging in. Does that mean you can log into Mojang.com?
#667 [13:53] <bearmonkey> i cant
#668 [13:54] * Ashy247 [webchat@cpc121740-barn9-2-0-cust220.17-1.cable.virginm.net] has joined #minecrafthelp
#669 [13:54] <bearmonkey> i cant log in to mojang since i dont know the password
#670 [13:54] <Ashy247> I need help with my email
#671 [13:54] <Capfan67> bearmonkey, Ah, I misunderstood then. Ok, back to the shadows I go.
#672 [13:54] <Galaxy_2Alex> Ashy247, How can we help?
#673 [13:54] * iMorosity [webchat@c-76-102-250-212.hsd1.ca.comcast.net] has joined #minecrafthelp
#674 [13:54] <Galaxy_2Alex> bearmonkey, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#675 [13:54] <iMorosity> huh
#676 [13:55] <Galaxy_2Alex> iMorosity, Hello
#677 [13:55] <iMorosity> hello are you a mod?
#678 [13:55] <Ashy247> I need to get my email and from your point of view you might think im another person wanting the account but it is my account, help me?
#679 [13:55] <Galaxy_2Alex> iMorosity, Yes I am, how can I help?
#680 [13:55] <Galaxy_2Alex> Ashy247, Have you contacted Mojang account support yet?
#681 [13:55] <iMorosity> my account cant be logged in for some reason
#682 [13:55] <Ashy247> Yes i did that but i didnt understand
#683 [13:55] <Galaxy_2Alex> iMorosity, What does it say when you try?
#684 [13:55] <iMorosity> and when I attempt to restart it, it doesnt send me an email
#685 [13:56] <iMorosity> it says that it was sent
#686 [13:56] <Galaxy_2Alex> Ashy247, Please wait for them to answer your support request.
#687 [13:56] * bearmonkey [webchat@c-67-181-137-107.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#688 [13:56] <Ashy247> Okay...
#689 [13:56] <Galaxy_2Alex> iMorosity, Let's just doublecheck something. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#690 [13:56] <Galaxy_2Alex> ??> iMorosity tools/hjt
#691 [13:56] <Absol> iMorosity: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#692 [13:56] <Absol> iMorosity: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#693 [13:57] * Ashy247 [webchat@cpc121740-barn9-2-0-cust220.17-1.cable.virginm.net] has quit. (Client Quit)
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#695 [13:57] <Ashy247> hello i had to rejoin Galaxy_2Alex
#696 [13:58] <Ashy247> Galaxy_2Alex
#697 [13:58] <Galaxy_2Alex> Ashy247, Yes?
#698 [13:58] <iMorosity> Galaxy and how will this help me again?
#699 [13:58] <Ashy247> Have you gotten anything back from the minecraft? or anything?
#700 [13:58] <Galaxy_2Alex> iMorosity, Just to see whether or not any programs on your PC may be causing the issue.
#701 [13:59] <iMorosity> oh aight
#702 [13:59] <Ashy247> Ive been on the launcher profiles and it dosent tell me my email Galaxy_2Alex
#703 [13:59] <Galaxy_2Alex> Ashy247, Like I already said, you will have to wait for them to answer. The only thing I can do is to check whether or not anything installed on your PC could be causing the issues you have.
#704 [14:00] <Ashy247> Ok can you?
#705 [14:00] <Galaxy_2Alex> Ashy247, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#706 [14:00] <Galaxy_2Alex> ??> Ashy247 tools/hjt
#707 [14:00] <Absol> Ashy247: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#708 [14:00] <Absol> Ashy247: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#709 [14:00] <Ashy247> Thank you Galaxy_2Alex
#710 [14:01] <Ashy247> How do use the help to get my email?
#711 [14:02] <Galaxy_2Alex> Ashy247, None of that will help me to get your email address, it is just to make sure that, whenever Mojang replies to you, they have an easier job to help you with your issue.
#712 [14:03] <iMorosity> galaxy
#713 [14:03] <Galaxy_2Alex> iMorosity, Yes?
#714 [14:03] <Ashy247> What does it do other than that?
#715 [14:03] <iMorosity> I did it and it gave me a list of things
#716 [14:03] <Galaxy_2Alex> iMorosity, Please give me the link to the paste.
#717 [14:04] <iMorosity> and how do I find the link?
#718 [14:04] <Galaxy_2Alex> Ashy247, It will show me whether or not anything is installed on your PC that could be messing the Minecraft, like stealing your login data and such.
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#720 [14:04] <Galaxy_2Alex> iMorosity, Have you uploaded the log to paste.ubuntu.com?
#721 [14:05] <iMorosity> aight I did it
#722 [14:05] <Galaxy_2Alex> iMorosity, When clicking "Paste!", it should direct you to another page with your paste on it, give me the URL to that page.
#723 [14:05] <iMorosity> it doesnt say
#724 [14:06] <iMorosity> aight I have it
#725 [14:06] <iMorosity> I sent the url too
#726 [14:06] <Galaxy_2Alex> iMorosity, Please send the URL into this chatroom.
#727 [14:07] <iMorosity> https://paste.ubuntu.com/p/4pJFJS8MtW/
#728 [14:07] <Galaxy_2Alex> iMorosity, Right, that looks fine. Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#729 [14:07] <Galaxy_2Alex> ??> iMorosity account/trans-id
#730 [14:07] <Absol> iMorosity: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#731 [14:07] <Galaxy_2Alex> ??> iMorosity account/send-email
#732 [14:07] <iMorosity> I dont remember it tho
#733 [14:07] <Absol> iMorosity: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#734 [14:07] <Absol> iMorosity: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#735 [14:07] <Galaxy_2Alex> iMorosity, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
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#739 [14:09] <iMorosity> now I have to wait again, correct alex?
#740 [14:10] <Galaxy_2Alex> iMorosity, Unfortunately, yes.
#741 [14:10] <iMorosity> Back to step 1 huh?
#742 [14:11] <Galaxy_2Alex> iMorosity, Have you already sent them an email?
#743 [14:11] <iMorosity> well Im gonna leave, last time I tried to write emails, they sent me to this owner
#744 [14:11] <iMorosity> yes I did
#745 [14:11] <Galaxy_2Alex> iMorosity, In that case, wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#746 [14:11] <iMorosity> its fine
#747 [14:12] <iMorosity> well thanks Alex
#748 [14:12] <iMorosity> good day to you sir
#749 [14:12] <Galaxy_2Alex> iMorosity, Same to you.
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#751 [14:13] * GOL [webchat@79.97.94.67] has joined #minecrafthelp
#752 [14:14] <GOL> Hello, umm ive been having this problem the past few days on my minecraft. I am on version 1.13.2 and when i try to connect to my friends server... or even on the odd day any server this message pops up "Can't connect to server: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:" if you have an
#753 [14:14] <GOL> y idea on how to resolve this issue i would be very appreciative
#754 [14:22] * C0rrupted [webchat@c-73-179-187-137.hsd1.fl.comcast.net] has joined #minecrafthelp
#755 [14:23] <C0rrupted> Hello
#756 [14:23] <C0rrupted> I need help with an error
#757 [14:23] <C0rrupted> "Unable to delete a corrupt file"
#758 [14:24] <C0rrupted> error detail about the hash 1.12
#759 [14:24] <C0rrupted> json
#760 [14:25] * donut321 [webchat@ip-213-127-36-44.ip.prioritytelecom.net] has joined #minecrafthelp
#761 [14:26] <donut321> if you've bought minecraft on PC, do you have to buy it again to play it on the nintendo switch?
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#763 [14:28] * luke [webchat@64-184-10-162.bb.hrtc.net] has joined #minecrafthelp
#764 [14:29] <luke> How to fix: Process crashed with exit code -1073741510
#765 [14:30] <Capfan67> luke, That is sometimes incompatible software running on your system. Let's take a look and see if there are any programs that would be causing this error:
#766 [14:30] <Capfan67> ??> luke tools/hjt
#767 [14:30] <Absol> luke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#768 [14:30] <Absol> luke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#769 [14:31] <Capfan67> donut321, For Java Edition, you only buy once and play on all compatible PC platforms. For Bedrock, each platform requires it's own license. So, if you own Bedrock for Win10, you will need to buy again for your Switch.
#770 [14:32] <donut321> ow, thats pretty annoying. well, thanks for the help!
#771 [14:41] * AL_7ussainM [webchat@cpe-68-173-180-235.nyc.res.rr.com] has joined #minecrafthelp
#772 [14:41] <AL_7ussainM> hi
#773 [14:42] <AL_7ussainM> my minecrat dont work at all i try every thing
#774 [14:42] <AL_7ussainM> dwonload java reinstal do it again adn other
#775 [14:43] <AL_7ussainM> hello
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#777 [14:54] * Tworedhorses [webchat@ip174-73-113-3.br.br.cox.net] has joined #minecrafthelp
#778 [14:54] <Tworedhorses> My game keeps crashes when I get into my world
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#786 [15:13] * MID0811 [webchat@80-110-127-148.cgn.dynamic.surfer.at] has joined #minecrafthelp
#787 [15:13] <MID0811> Hi
#788 [15:15] <MID0811> Bought the game today, installation was fine but if I start the game (Windows 7 Prof) it goes off
#789 [15:15] * PowerPT278 [webchat@94.red-88-15-209.dynamicip.rima-tde.net] has joined #minecrafthelp
#790 [15:17] <PowerPT278> hello good sorry I lost my minecarft account and I would like to recover it but when sending an email as a paysafecard page I do not have an email or an order id
#791 [15:17] <MID0811> massage: unexpected error
#792 [15:17] <PowerPT278> ??
#793 [15:17] <PowerPT278> hello I lost my minecraft account and I would like to recover it but when sending an email like page by paysafecard I do not have an email or an order id??
#794 [15:18] <Capfan67> Hi MID0811. Do you see any other part of the error, such as a number or description?
#795 [15:18] <Capfan67> PowerPT278, When you say "lost your account", do you mean you don't know your password, or do you think it's been stolen?
#796 [15:19] <PowerPT278> disable it
#797 [15:19] <PowerPT278> unintentionally
#798 [15:20] <Capfan67> PowerPT278, So you requested Mojang to delete your account? To sort out your account issue, you'll need to contact Mojang Support:
#799 [15:20] <Capfan67> ??> PowerPT278 account/send-email
#800 [15:20] <Absol> PowerPT278: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#801 [15:20] <Absol> PowerPT278: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#802 [15:20] <PowerPT278> that is the problem that I pay for paysafecard directly from the code I do not have an email or any shopping id
#803 [15:21] <PowerPT278> in my mail does not appear
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#805 [15:21] <Capfan67> PowerPT278, Did you buy minecraft from minecraft.net, or somewhere else?
#806 [15:22] <PowerPT278> in minecraft mnet
#807 [15:23] <Capfan67> PowerPT278, Account recovery will still require you to contact Mojang support with the links Absol provided above. Provide Mojang with as much information and detail as you can.
#808 [15:23] <PowerPT278> but that's the problem that I do not have a shopping id
#809 [15:24] <PowerPT278> since pay for paysafecard
#810 [15:26] <Capfan67> PowerPT278, Recovery will require contacting Mojang. We are volunteer technical support, and can't fix account issues. Regardless of how you paid, explain your issue and details about the purchase in the web form to open your support ticket.
#811 [15:26] * game [webchat@46-246-106-18.static.portlane.net] has joined #minecrafthelp
#812 [15:26] <PowerPT278> thx
#813 [15:27] <game> can't loggeind on my majong account
#814 [15:28] <Capfan67> game, What happens when you try?
#815 [15:28] <game> cannot log ind
#816 [15:29] <game> Could not connect to server
#817 [15:29] <Capfan67> game, Let's take a look and see if there are any programs that would be causing this error:
#818 [15:29] <Capfan67> ??> game tools/hjt
#819 [15:29] <Absol> game: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#820 [15:29] <Absol> game: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#823 [15:48] <Aschley> my game doesn't load at all
#824 [15:49] <Capfan67> Aschley, Do you get an error description or number, or do you just get "not responding"?
#825 [15:49] <Aschley> Just not responding
#826 [15:50] <Capfan67> Aschley, That's often caused by incompatible software running on your system. Let's run a quick report to see what's running, and if anything is known to cause your issue:
#827 [15:50] <Capfan67> ??> Aschley tools/hjt
#828 [15:50] <Absol> Aschley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#829 [15:50] <Absol> Aschley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#830 [15:53] <Aschley> https://paste.ubuntu.com/p/J9MhySQRn6/
#831 [15:54] <Capfan67> Aschley, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called RelevantKnoweldge. It causes your issue. I'll post removal instructions:
#832 [15:54] <Capfan67> ??> Aschley av/adwcleaner
#833 [15:54] <Absol> Aschley: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#834 [15:54] <Absol> Aschley: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#835 [15:57] * haydenhlc [webchat@CPEbc4dfbdab893-CMbc4dfbdab890.cpe.net.cable.rogers.com] has joined #minecrafthelp
#836 [15:57] <haydenhlc> can someone help me
#837 [15:58] <Capfan67> haydenhlc, Hi.
#838 [15:58] <Capfan67> haydenhlc, What do you need help with?
#839 [15:58] <haydenhlc> hi
#840 [15:59] <haydenhlc> I am having trouble with not receiving the password reset email, but can receive emails to the email address in question from Mojang
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#842 [15:59] * Evan [webchat@CPEf81d0f83f943-CMf81d0f83f940.cpe.net.cable.rogers.com] has joined #minecrafthelp
#843 [15:59] * NicktheMick [webchat@pool-96-233-137-14.prvdri.fios.verizon.net] has joined #minecrafthelp
#844 [16:00] <Capfan67> haydenhlc, Have you checked your junk/spam folders?
#845 [16:00] <haydenhlc> yes, still nothing
#846 [16:00] <Capfan67> haydenhlc, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#847 [16:00] <Capfan67> haydenhlc, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#848 [16:00] <Capfan67> ??> haydenhlc account/send-email
#849 [16:00] <Absol> haydenhlc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#850 [16:00] <Absol> haydenhlc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#851 [16:01] <Evan> Hey I have a quick question/problem
#852 [16:01] <haydenhlc> they are a month behind
#853 [16:01] <haydenhlc> frick
#854 [16:01] <Capfan67> Evan, What do you need?
#855 [16:01] <Evan> My account got hacked and the name was changed to random characters
#856 [16:01] <Capfan67> haydenhlc, Unfortunately, yes. Flu season, and the data breach (not Mojang) early this year has created a huge backlog.
#857 [16:02] <Evan> I got my account back but the original name it had was been blacklisted
#858 [16:02] <Evan> I emailed them ab it though i didnt know they had a month backup
#859 [16:02] <Capfan67> Evan, *nods* You can monitor the link above. When the date advances to the day or day after you submitted your ticket, you should hear from them.
#860 [16:03] <Evan> Okay cool thanks
#861 [16:03] <Evan> Is this common?
#862 [16:03] <Capfan67> Evan, Out of curiosity, what's the name you cant select? (no it's not common at all)
#863 [16:03] <haydenhlc> oof
#864 [16:03] <Evan> Creepervon
#865 [16:03] <Evan> anything with that word in it doesnt work
#866 [16:03] <Evan> like 9258Qr5@Creepervon
#867 [16:03] <Evan> it says taken
#868 [16:04] <Capfan67> Evan, Ah. Very odd indeed.
#869 [16:04] <Evan> Yeah its not a swearword or anything
#870 [16:04] <Capfan67> Evan, I wonder if it's substring matching. "perv" is in the middle of your name.
#871 [16:04] <haydenhlc> i actually reset my password a few months ago and the email worked fine
#872 [16:04] <Evan> ohhh
#873 [16:05] <Evan> that would be so stupid
#874 [16:05] <haydenhlc> but now i cant receive the email
#875 [16:05] <Evan> but it makes sense
#876 [16:05] <Capfan67> haydenhlc, Once you stop receiving system emails from Mojang, your only course of action is submitting a ticket. You will get an auto-response with a ticket number. This confirms that your email is working, but your account is locked.
#877 [16:05] <Capfan67> Evan, Just a guess. I hope they get it sorted for you.
#878 [16:06] <Evan> Thanks cap
#879 [16:06] <haydenhlc> how do i submit a ticket
#880 [16:06] * Evan [webchat@CPEf81d0f83f943-CMf81d0f83f940.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#881 [16:06] <haydenhlc> and is it bad my account is locked
#882 [16:07] <Capfan67> haydenhlc, It's only bad in that you can't access your account. The block of text I sent earlier explains why it happens. I'll post the link to the support form:
#883 [16:07] <Capfan67> haydenhlc, https://help.mojang.com/customer/portal/emails/new
#884 [16:07] <haydenhlc> i have already sent an email, but wont receive a response for about a month because of flu season
#885 [16:07] <haydenhlc> so i came here
#886 [16:08] <Capfan67> haydenhlc, We're volunteers who help with technical support issues, such as client crashes. We can't do anything involving accounts.
#887 [16:08] <haydenhlc> oh okay
#888 [16:08] <Capfan67> haydenhlc, That is, unless you have a technical issue preventing login.
#889 [16:08] <haydenhlc> thanks for your help anyways!
#890 [16:09] <Capfan67> haydenhlc, But, if you're not receiving system emails, that pretty much tells us the problem.
#891 [16:09] <haydenhlc> i received an email saying that Mojang received my email
#892 [16:10] <haydenhlc> but cant receive the password reset email
#893 [16:10] <Capfan67> haydenhlc, The ticket response is not a system email. Getting that email is a good thing. You're now in queue for support.
#894 [16:10] <haydenhlc> oh okay,
#895 [16:10] <haydenhlc> how do i know if i can receive system emails
#896 [16:11] <Capfan67> haydenhlc, If you don't receive password reset emails, that would be the indication.
#897 [16:11] <urielsalis> haydenhlc, and not receiving the password reset email usually means someone else changed it... which means you should be resetting your email's password and enabling 2 factor authentication if possible
#898 [16:12] <haydenhlc> i migrated the account with that email a little while ago, but now it should either be on the email that's not receiving system emails, or the one that i have access to that does not have Minecraft purchased on it
#899 [16:35] * zodiac_guru [webchat@174-083-226-035.dhcp.chtrptr.net] has joined #minecrafthelp
#900 [16:36] <zodiac_guru> hello?
#901 [16:37] * bildramer [~bildramer@2a02:587:540b:b800:2983:9ae7:cf50:24db] has joined #minecrafthelp
#902 [16:37] * TheEternalKhan [webchat@201-127-191-90.dyn.estpak.ee] has joined #minecrafthelp
#903 [16:37] <zodiac_guru> how do I contact mojang ? or 4j studios? i have something important to talk about
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#905 [16:39] <TheEternalKhan> So I changed my username from xtfsx to TheEternalKhan and now i don't have permissions in my single player worlds, i can always use the "open to LAN" thing to allow cheats, but it's annoying, so i wanted to ask if i can alter some files to "own" my worlds again?
#906 [16:39] * polacka24 [webchat@9.red-81-37-205.dynamicip.rima-tde.net] has joined #minecrafthelp
#907 [16:40] <polacka24> I need to change my email because i don't longer use that mail but I need to answer some security questions I don't remember. By the way, my email is no longer available
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#909 [16:43] * polacka24 [webchat@9.red-81-37-205.dynamicip.rima-tde.net] has joined #minecrafthelp
#910 [16:44] <polacka24> my email is no longer available and i don't remember my security questions, i want to change my email but I can't, what can I do?
#911 [16:50] <Capfan67> Hi polacka24.
#912 [16:50] <Capfan67> polacka24, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#913 [16:50] <Capfan67> polacka24, Since you don't have at least two of these things, you'll need to contact Mojang Support:
#914 [16:50] <Capfan67> ??> polacka24 account/send-email
#915 [16:50] <Absol> polacka24: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#916 [16:50] <Absol> polacka24: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#917 [16:52] <polacka24> yeah but the main problem is that my email doesn't exist anymore
#918 [16:52] <Capfan67> polacka24, Contact them with a different email, but mention the email the account was created with in your ticket request.
#919 [16:53] <polacka24> i did that
#920 [16:53] <polacka24> but they just keep sending me the link back to where i was
#921 [16:54] <Capfan67> They send you a confirmation and ticket number. YOu need to wait for support to get back to you. See the link above for wait time.
#922 [16:54] <TheEternalKhan> uhh guys... i still have a problem aswell
#923 [16:55] <Capfan67> TheEternalKhan, give me a moment
#924 [16:56] <TheEternalKhan> k
#925 [16:58] <Capfan67> TheEternalKhan, When you play a singe player game, your character data is stored in the Level.dat. it has nothing to do with your character name. Changing name has no impact on single player worlds.
#926 [16:59] * Guest78689 is now known as payonel
#927 [16:59] <Capfan67> TheEternalKhan, Now, this describes the vanilla game. Are you running mods? If so, you may have a mod issue and should contact the mod developer.
#928 [17:00] <TheEternalKhan> i am, i'll try without them and i'll see what it does
#929 [17:03] <TheEternalKhan> ok so not using mods fixes this thank you!
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#934 [17:24] * MGjoker [webchat@c-73-234-218-182.hsd1.ma.comcast.net] has joined #minecrafthelp
#935 [17:26] <MGjoker> Hello, Ive recently got back into minecraft but I cant access my account no matter what email I use
#936 [17:27] * Trainzman6789 [webchat@c-73-67-31-29.hsd1.mo.comcast.net] has joined #minecrafthelp
#937 [17:27] <MGjoker> Im pretty sure I know the password to it and have tried all of them even with the different emails i think could be linked to minecraft
#938 [17:27] <MGjoker> is it possible I got hacked?
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#942 [17:34] * Sarah [webchat@136.58.91.135] has joined #minecrafthelp
#943 [17:35] <MGjoker> I cant seem to login
#944 [17:35] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has joined #minecrafthelp
#945 [17:35] <MGjoker> Is it possible my account was hacked
#946 [17:36] <Sarah> Hello, my son is suddenly not able to log in to the minecraft app on his ipad. We have tried resetting the network settings, and we even deleted and reloaded the minecraft app. We know the login information and can get into xbox.com no problem on my computer, but when we push sign in on the app, we get a screen that says something went wrong and we
#947 [17:36] <Sarah> should try again or try to go to xbox. com. Ideas?
#948 [17:37] <MGjoker> not too familiar with the Ipad platform but if you bought it from the app store you should use the same sign in details for your apple ID
#949 [17:38] <Sarah> It won't give us the option to enter any login information.
#950 [17:39] <Capfan67> Sarah, If your XBoxLive login isn't working, you'll need to contact XBoxLive support.
#951 [17:40] <Sarah> xbox live is working fine. The ipad app won't give us the option to enter any login information.
#952 [17:40] <Capfan67> MGjoker, The general process for figuring out which email is attached to your Mojang account, is to request a password reset on each one. The account that receives the email has an account attached to it.
#953 [17:40] * Porkyle [~Porkyle@37-33-158-135.bb.dnainternet.fi] has quit. (Ping timeout: 202 seconds)
#954 [17:42] <Capfan67> Sarah, We support the Java Edition client in this channel, so our iOS knowledge and resources will be limited.
#955 [17:43] <Capfan67> Sarah, Generally speaking though, if you're not logged in, you should see a sign in button on the main menu. If you are logged in, you should see a sign out and manage button on the settings>profile page.
#956 [17:44] <Sarah> Capfan67 We see the sign in button, but when we push it, we get an error page. Any idea where aside from mojang I can ask someone? They are 4 weeks behind on answering support questions.
#957 [17:46] <Capfan67> Sarah, Mojang can't answer iOS/Bedrock issues. For XBoxLive account issues (since you can't login), contact XBoxLive support.
#958 [17:46] <Sarah> Capfan67 Thanks!
#959 [17:47] <Capfan67> Sarah, Just as feedback, I logged out and pushed the Sign In button.
#960 [17:47] <Capfan67> Sarah, (on my iPHone). I get the Microsoft login page just fine. So, perhaps a local issue?
#961 [17:47] <Capfan67> gah...
#962 [17:47] * Sarah [webchat@136.58.91.135] has joined #minecrafthelp
#963 [17:48] <Sarah> Capfan67 I think you wrote something just as I was logging off. Can you repeat?
#964 [17:48] <Capfan67> Sarah, I did indeed:
#965 [17:48] <Capfan67> Sarah, Just as feedback, I logged out and pushed the Sign In button.
#966 [17:48] <Capfan67> Sarah, (on my iPHone). I get the Microsoft login page just fine. So, perhaps a local issue?
#967 [17:49] <Sarah> Yeah, all other devices, we can get it to pull up fine. It seems to be something on the ipad even though we reloaded the app.
#968 [17:50] * Rolothief [webchat@dynamic-ip-1908418991.cable.net.co] has joined #minecrafthelp
#969 [17:50] <Capfan67> Sarah, Sadly, we get to the iPad support itself. I dont' know how to advise you, though the core service seems to be working.
#970 [17:50] <Sarah> Ok, thanks Capfan67!
#971 [17:51] <Rolothief> What happens is that my password does not work for me, so try to recover it by sending a password change email to the email; This never arrived, I re-sent him as 20 times more, and no, it does not arrive. Wait 1 hour, check spam and neither, nothing at all.
#972 [17:51] <Capfan67> Rolothief, Did you check your junk/spam mail?
#973 [17:51] <Rolothief> Yeah
#974 [17:52] <Rolothief> And nothing.
#975 [17:52] <Rolothief> It's very weird, try changing against other things to see if the problem was my mail and not, come in one of the mails.
#976 [17:53] <Rolothief> Try to get it back from Minecraft.net Monjang.com and no confirmation emails arrive ... PLEASE HELP.
#977 [17:53] <Capfan67> Rolothief There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#978 [17:53] <Capfan67> Rolothief, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#979 [17:53] <Capfan67> ??> Rolothief account/send-email
#980 [17:53] <Absol> Rolothief: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#981 [17:53] <Absol> Rolothief: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#983 [17:55] <Rolothief> I've already done this, I'm still waiting for the answer. However, I do not have much time to play, and I have the time and apsa this. Fuck.
#984 [17:55] <Absol> Rolothief: Please keep it civil
#985 [17:56] <Rolothief> Yesterday everything worked well, this because it happens?
#986 [17:56] <Rolothief> help2@mojang.com
#987 [17:58] <Capfan67> Rolothief, I understand your frustration. Unfortunately, we are volunteer technical support for Java Edition issues. If you have an account issue, not caused by technical issues, only Mojang can solve that.
#988 [17:59] <Rolothief> If you're right, thanks for everything. Go to the main page to go with something else, I have problems going and I do not feel well at all.
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#993 [18:15] * Brayden6 [webchat@107-143-160-171.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#994 [18:16] <Brayden6> everytime i try to load up any multiplayer servers, realms, or even single player worlds, it wont load
#995 [18:19] * jake [webchat@c-71-226-238-68.hsd1.nj.comcast.net] has joined #minecrafthelp
#996 [18:20] <jake> lost my email
#997 [18:20] * jake is now known as Guest73372
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#1000 [18:26] * ceogden23 [webchat@24.34.55.94] has joined #minecrafthelp
#1001 [18:26] <ceogden23> I do not know my email to my account so I cannot access the minecraft realms. I know the username and password so I can play but I cannot do the minecraft realms
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#1003 [18:28] <xIvoDelPra> hello, im here because i have a problem when i want to download 1.9.4 minecraft version. here you have the crash log: 6ce4e4b5c15446e0808570f0bd185408
#1004 [18:29] <xIvoDelPra> sorry that wasnt what i wanted to put
#1005 [18:29] <xIvoDelPra> this link has the crash log: https://paste.gg/p/anonymous/35a8b9ab4b554ca78b21c3d437a7a3bd/files/c80cb544f524439ca984aa9027101924/raw
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#1007 [18:32] * tybluelight [webchat@109.180.150.14] has joined #minecrafthelp
#1008 [18:32] <tybluelight> Process crashed with exit code -805306369
#1009 [18:32] <xIvoDelPra> Have crash logs / DxDiag logs ready
#1010 [18:32] <xIvoDelPra> https://paste.gg/p/anonymous/35a8b9ab4b554ca78b21c3d437a7a3bd/files/c80cb544f524439ca984aa9027101924/raw
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#1014 [18:40] * kychon [webchat@072-181-172-206.res.spectrum.com] has joined #minecrafthelp
#1015 [18:40] <kychon> I lost my email for my account
#1016 [18:40] <kychon> i forgot it
#1017 [18:41] * Sia [webchat@24-183-22-191.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#1018 [18:42] <kychon> Hello
#1019 [18:42] <Sia> My account hasn't been used in about 6 years but I know what email was used and what my account username is but no matter what I do the password wont change and what I have wont work
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#1022 [18:58] <Capfan67> kychon, You need to know your email address for management of either Legacy or Mojang accounts. If you don't know what it is, you'll need to contact Mojang:
#1023 [18:58] * Jacob [webchat@76-11-113-49.eastlink.ca] has joined #minecrafthelp
#1024 [18:59] <Capfan67> ??> kychon account/send-email
#1025 [18:59] <Absol> kychon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1026 [18:59] <Absol> kychon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1027 [18:59] <Jacob> Hi, I believe my account was stolen at some point, and I am not sure what to do.
#1028 [18:59] <kychon> i dont have my email
#1029 [18:59] <kychon> i dont know it
#1030 [18:59] <Capfan67> Jacob, I can link you to the resource for hacked accounts, but first what makes you think it's hacked?
#1031 [19:00] <Capfan67> kychon, You were clear on that. If you don't know your email, you can't manage your account on your own, and will need to contact Mojang.
#1032 [19:00] <Jacob> I have tried every possible combination of email accounts and usernames I have used, and nothing works. I played a while ago when minecraft first came out, but I want to play it now and I cannot
#1033 [19:01] <Capfan67> Jacob, Do you remember your character name?
#1034 [19:01] <Jacob> I believe it was cusadragon1
#1035 [19:02] <Capfan67> Jacob, "cusadragon1" has never been used as a minecraft character name. Any other ideas?
#1036 [19:03] <Capfan67> Jacob, I stand corrected.
#1037 [19:03] <Capfan67> Jacob, did you change your name to SkiitAlt4 in 2016?
#1038 [19:03] <Jacob> +Capfan67 okay, good. I couldn't think of anything else. And I sure did not
#1039 [19:04] <Capfan67> Jacob, Then it does appear that your account has been stolen: https://namemc.com/name/cusadragon1
#1040 [19:04] <Capfan67> Jacob, I'll link you to the stolen account resource:
#1041 [19:04] <Jacob> Thank you
#1042 [19:04] <Capfan67> ??> Jacob account/hacked
#1043 [19:04] <Absol> Jacob: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1044 [19:04] <Absol> Jacob: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1045 [19:04] <Capfan67> ??> Jacob account/trans-id
#1046 [19:04] <Absol> Jacob: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1047 [19:04] * swimmer01 [webchat@c-67-185-234-37.hsd1.wa.comcast.net] has joined #minecrafthelp
#1048 [19:05] <Jacob> +Capfan67 Thank you. I will try to find my transaction ID
#1049 [19:05] <Capfan67> Jacob, Best of luck with the recovery.
#1050 [19:07] <swimmer01> I have tried to renew a few times now and get a "something went wrong" message. I have sent a ticket to Mojang but they said it would be a month to reply. Should I uninstall and reinstall the game or just start a new realm?
#1051 [19:07] * Porkyle [~Porkyle@87-93-33-134.bb.dnainternet.fi] has joined #minecrafthelp
#1052 [19:08] <Capfan67> swimmer01, We are volunteers who help with technical issues in this channel. We don't have control over payment processing. Contacting Mojang, or possibly your bank to find out why it didn't process, is probably a better path.
#1053 [19:09] <swimmer01> okay, thanks!
#1054 [19:09] <swimmer01> okay, thanks!
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#1056 [19:12] * kychon [webchat@072-181-172-206.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1057 [19:12] * Georgia [webchat@122-57-191-186-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1058 [19:13] <Georgia> I no longer have access to the email address used in my Mojang account as it was a high school email account. I also cant remember the password to my mojang account so i cant just reset my password
#1059 [19:17] <Georgia> can i reset my email wihout entering a password or using that email
#1060 [19:22] * Jacob [webchat@76-11-113-49.eastlink.ca] has quit. (Quit: webchat.esper.net)
#1061 [19:23] <Capfan67> Georgia, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1062 [19:23] <Capfan67> Georgia, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1063 [19:23] <Capfan67> ??> Georgia account/send-email
#1064 [19:23] <Absol> Georgia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1065 [19:23] <Absol> Georgia: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1066 [19:23] <Georgia> i dont have a transaction ID as my friend paid for it
#1067 [19:25] <Capfan67> Georgia, Explain what you know and provide as much information as you can.
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#1070 [19:41] <Georgia> My old email address was part of a high school system so its now been deleted and unable to be redeemed as i no longer go to that highschool
#1071 [19:46] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1072 [19:47] <Georgia> can i change the email address without logging in
#1073 [19:53] * Will [webchat@ip72-201-141-254.ph.ph.cox.net] has joined #minecrafthelp
#1074 [19:53] <Will> hello
#1075 [19:54] <Will> My account was hacked and my user name was changed and i just wanna changew it back
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#1078 [20:01] <Will> hello
#1079 [20:13] * Readcrafter [webchat@n2d036753.cns.vt.edu] has joined #minecrafthelp
#1080 [20:15] <Readcrafter> Hello, I've recently come back to the game after a 6+ month absence. Upon loading the game everything is fine. However if I try to drop in to a single player world I get the standard terrain loading screen etc. When this reaches 100% the game crashes and gives me this error: "The game crashed whilst mouseclicked event handler
#1081 [20:15] <Readcrafter> Error: java.lang.IllegalStateException: failed to create a child event loop"
#1082 [20:17] <Readcrafter> I looked at the forums and found the topic on my issue, I followed all the suggestions, disabled/removed antivirus, updated drivers and java, uninstalled an reinstalled minecraft, etc nothing has worked up to this point. Any help is appreciated
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#1091 [21:01] * Kyle is now known as Guest29500
#1092 [21:01] <Guest29500> I've managed to forget my password and i can't reset it as the email i used has been locked as it got hacked
#1093 [21:01] <Guest29500> does anyone have any idea how i could get back into the account?
#1094 [21:16] * UnCat [webchat@179.6.47.148] has joined #minecrafthelp
#1095 [21:16] <UnCat> Hello?
#1096 [21:17] <UnCat> Alguien me podría ayudar?
#1097 [21:17] <UnCat> Someone could help me?
#1098 [21:18] <Capfan67> UnCat, What do you need help with?
#1099 [21:18] * xsiguan [webchat@f4.71.1732.ip4.static.sl-reverse.com] has joined #minecrafthelp
#1100 [21:20] <UnCat> Lo que pasa es que no puedo cambiar el correo de mi cuenta, ya lo he hecho una vez hace unos 8 meses, pero ahora no.
#1101 [21:20] <UnCat> What happens is that I can not change the mail of my account, I have already done it once about 8 months ago, but not now.
#1102 [21:20] <xsiguan> hi. I was having issues getting in to a MC server so I uninstalled MC and went to reinstall MC using minecraft.net but as I completed the captcha it went no further, so now I'm stuck with no MC (JAVA) and no way to reinstall
#1103 [21:20] <UnCat> And when I want to change it, it comes out:
#1104 [21:20] <UnCat> Error! Rejected request. For help in changing your email address, visit our Support Center. When communicating with customer service, be sure to include the purchase transaction ID of the game.
#1105 [21:21] <Capfan67> UnCat, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#1106 [21:21] <Capfan67> UnCat, Ah. If it's telling you that you need to contact support, then that's your path forward.
#1107 [21:21] <Capfan67> xsiguan, Do you just need the link to the installer?
#1108 [21:22] <xsiguan> Capfan67 possibly? I would like also to be able to log in to MCnet too but will settle for install
#1109 [21:22] <UnCat> Yes, I have everything they ask me, I bought that account years ago, but now I get that error.
#1110 [21:22] <Capfan67> xsiguan, To start with, here's the link: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1111 [21:23] <Capfan67> xsiguan, What happens when you try to log into Mojang.com?
#1112 [21:23] <Capfan67> UnCat, The message told you that you need to contact Mojang Support. Here is the form: https://help.mojang.com/customer/portal/emails/new
#1113 [21:23] <UnCat> ?
#1114 [21:24] <Capfan67> UnCat, Contact Mojang Support.
#1115 [21:24] <UnCat> Yeah
#1116 [21:25] <xsiguan> Capfan67 I try to get in to account tab then "403 ERROR
#1117 [21:25] <xsiguan> The request could not be satisfied.
#1118 [21:26] <UnCat> Otra cosa es cuando tengo mi cuenta de Minecraft, tengo que iniciar sesión en mojang.com para poder entrar al launcher (oficial premium), sino también mi venta no existe.
#1119 [21:27] <UnCat> Another thing is when I have my Minecraft account, I have to log in to mojang.com to enter the launcher (premium officer), but also my sale does not exist.
#1120 [21:27] <Capfan67> xsiguan, I see you're behind a VPN/Proxy. Disable your VPN/Proxy and try again.
#1121 [21:27] <UnCat> ?
#1122 [21:28] <Capfan67> UnCat, Again. Contact Mojang Support. We can't fix your account here. We are volunteer technical support, and your issues is an account issue with Mojang.
#1123 [21:29] <UnCat> I know, I just wanted to know if they had any quick answers to my problem.
#1124 [21:29] <Capfan67> UnCat, Sorry, there aren't any quick answers. I wish I could help.
#1125 [21:30] <UnCat> Sorry, there aren't any quick answers. I wish I could help.
#1126 [21:30] <UnCat> also thanks.
#1127 [21:31] <Capfan67> xsiguan, Mojang blocks many/most VPN/Proxy servers. It's possibly the problem.
#1128 [21:31] <xsiguan> Capfan67 how does one disable a vpn/proxy? I don't think I am (to my knowledge)
#1129 [21:32] <Capfan67> xsiguan, If it's a VPN, it'll show up as running software. We can run a report to see:
#1130 [21:32] <Capfan67> ??> xsiguan tools/hjt
#1131 [21:32] <Absol> xsiguan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1132 [21:32] <Absol> xsiguan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1135 [21:36] <xsiguan> Absol https://paste.ubuntu.com/p/3M6c8zwvK5/
#1136 [21:36] * carlosremonzant [webchat@c-75-74-75-130.hsd1.fl.comcast.net] has joined #minecrafthelp
#1137 [21:37] <carlosremonzant> The minecraft when I start it tells me pixel format not accelerated
#1138 [21:38] <Capfan67> xsiguan, Doesn't seem to show up there. It may be on your ISPs end. Question: If you turn off the wifi on your mobile, so you're connect to cellular data, can you log into mojang.com?
#1139 [21:38] <Capfan67> ??> carlosremonzant win/dxdiag
#1140 [21:38] <Absol> carlosremonzant: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1141 [21:42] <xsiguan> Capfan67 Absol maybe https://paste.ubuntu.com/p/XZvFwXzWD5/
#1142 [21:42] <xsiguan> Absol Capfan67 not sure if did it correctly first time
#1143 [21:43] <carlosremonzant> already did https://paste.ubuntu.com/p/6wFfQrwRCW/
#1144 [21:43] * MG312 [webchat@cpe-98-14-124-121.nyc.res.rr.com] has joined #minecrafthelp
#1145 [21:43] <Capfan67> xsiguan, The same result. You're connected through "sl-reverse.com". I can't seem to find who they are. I'm guessing they're not your ISP. Did you try logging in with your mobile using cellular data?
#1146 [21:43] <MG312> Hello, My Minecraft Launcher cannot launch minecraft
#1147 [21:44] <MG312> I've checked the logs and it says the versions folder does not contain a json file
#1148 [21:45] <Capfan67> xsiguan, Your system is below minimum requirements for Minecraft. Dell has no Windows 10 drivers for your system.
#1149 [21:45] <MG312> it crashes each time I press play, i've uninstalled and reinstalled minecraft, but it just says unexpected error and says that a crash had occurred,
#1150 [21:46] <Capfan67> MG312, Let's take a look at your log. Do you know how to navigate to your minecraft folder?
#1151 [21:46] <carlosremonzant> Absol already did https://paste.ubuntu.com/p/6wFfQrwRCW/
#1152 [21:46] <MG312> the basic level at least
#1153 [21:46] <xsiguan> Capfan67 I don't have a dell. And I def have min requirements.
#1154 [21:46] <Capfan67> xsiguan, Sorry, ignore that comment. It was for carlosremonzant.
#1155 [21:46] <MG312> im running mojave 10.14
#1156 [21:46] <Capfan67> carlosremonzant, Your system is below minimum requirements for Minecraft. Dell has no Windows 10 drivers for your system.
#1157 [21:47] <xsiguan> Capfan67 and mobile data gets me to mojang login. can't remember password for that and can't reset due to blocked.
#1158 [21:47] <Capfan67> MG312, Ah. MacOS. I am not a mac person, and probably can't offer much help. Hopefully a helper more familiar with MacOS shows up.
#1159 [21:48] <MG312> i did recieve this error message in my launcher helper: "/230006:ERROR:LocalVersionProvider.cpp(140)] Version doesn't have a json file."
#1160 [21:48] <MG312> thanks though
#1161 [21:48] <carlosremonzant> Capfan67 I used to have windows 7 and if it worked, should I reinstall windows 7?
#1162 [21:49] <Capfan67> carlosremonzant, Dell does have Windows 7 drivers for your system. You shouldn't upgrade beyond Windows 7. It's likely that the game will work fine under Windows 7, with driver support.
#1163 [21:49] <Capfan67> xsiguan, What do you mean "due to blocked."?
#1164 [21:50] <xsiguan> Capfan67 due to initial problem of not able to access mojang account
#1165 [21:51] <Capfan67> xsiguan, You should be able to reset your password from your mobile: https://account.mojang.com/password
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#1167 [21:52] <Capfan67> xsiguan, Eventually, you'll need to sort out the Proxy issue with your ISP.
#1168 [21:52] <Sloshy> why cant i receive my password reset email?
#1169 [21:53] <Capfan67> Sloshy, Did you check your junk/spam folders?
#1170 [21:53] <Sloshy> yes
#1171 [21:53] <Capfan67> Sloshy, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1172 [21:53] <Capfan67> Sloshy, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1173 [21:53] <Capfan67> ??> Sloshy account/send-email
#1174 [21:53] <Absol> Sloshy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1175 [21:53] <Absol> Sloshy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1176 [21:53] <Sloshy> already did
#1177 [21:54] <Capfan67> Sloshy, Sounds like you're on track then. Just the waiting remains.
#1178 [21:54] <Sloshy> i sent it 20 days ago
#1179 [21:55] <Capfan67> Sloshy, That second link tells you where they are in queue.
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#1182 [21:57] <Sloshy> what link?
#1183 [21:57] <sebastronic2312> is there any way i can receive help on getting my minecraft account back. I cant access the email i used for my minecraft account and now i can receive the emails i need for verification
#1184 [21:57] <Capfan67> Sloshy, The one that was directed to you. Here it is again: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1185 [21:58] <Capfan67> sebastronic2312, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#1186 [21:58] <Capfan67> If you don't, you'll need to contact Mojang Support:
#1187 [21:58] <Capfan67> ??> sebastronic2312 account/send-email
#1188 [21:58] <Absol> sebastronic2312: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1189 [21:58] <Absol> sebastronic2312: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1190 [21:59] <sebastronic2312> i do know 2 of these
#1191 [21:59] <sebastronic2312> actually nvm
#1192 [21:59] <sebastronic2312> i dont have access to my email nor have any security questions
#1193 [21:59] <Capfan67> sebastronic2312, So, you know your login credentials and your security answers? If so, I can give you a link to change your email.
#1194 [22:00] <Capfan67> sebastronic2312, Ah, in that case, use the links above to submit a support request.
#1195 [22:00] <sebastronic2312> how fast do they review these case
#1196 [22:00] <sebastronic2312> s
#1197 [22:01] <Sloshy> they are replying to cases on the 25th?
#1198 [22:01] <Capfan67> sebastronic2312, That second link shows where they are in queue. At the moment, they're 3+ weeks behind realtime.
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#1201 [22:02] <Capfan67> Sloshy, Correct, over 3 weeks behind realtime.
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#1206 [22:26] <nguyen> Hello
#1207 [22:26] <nguyen> I cannot connect my macbook to an LAN server on another mac, how can i fix this?
#1208 [22:26] <Wilburfisher> Hi, every time I try to connect to a friend's lan server my minecraft attempts to connect to the server, before throwing the same error: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#1209 [22:26] <Wilburfisher> Hi, every time I try to connect to a friend's lan server my minecraft attempts to connect to the server, before throwing the same error: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
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#1213 [23:04] <Pun> Sorry, I've got a problem with my account changing email that link to my minecraft account. There is two account, first account is my main email account that got created minecraft account before but I disabled it because there is no minecraft in it and i want to change second account email to main one that got minecraft in it but I can't change tha
#1214 [23:04] <Pun> t secound minecraft email account to main one. Tomorrow support team will send me an email massage back about this but I'm here to check how to do it with my self first.
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#1218 [23:14] <Yukinox> Hello
#1219 [23:15] <Yukinox> Does anyone know if it's possible to retrieve an old minecraft account if I don't have access to the linked email adress ?
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#1222 [23:18] <Pun> Sorry, I accidently refresh the page. If there is someone reply me please say it agian.
#1223 [23:18] <Capfan67> Pun, Hi.
#1224 [23:18] <Pun> Hello
#1225 [23:19] <Capfan67> Pun, Have you used the migrate page to try to migrate your account to your new Mojang account?
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#1229 [23:21] <Pun> Sorry agian, ping timeout
#1230 [23:21] <Thomas> Hi i'm having trouble recovering my account. I tried resetting my password a few days ago now but I haven't received any emails. I also attempted to contact support to no avail.
#1231 [23:21] <Capfan67> Thomas, Did you check your spam/junk folders?
#1232 [23:21] <Thomas> Yes I did
#1233 [23:22] <Capfan67> Thomas, When you attempted to contact support, did you use this form: https://help.mojang.com/customer/portal/emails/new
#1234 [23:22] <Thomas> Yes
#1235 [23:22] <Capfan67> Thomas, When you filled out the form, did you receive an automated message with your ticket number?
#1236 [23:22] <Thomas> I also put in another ticket shortly before starting this chat just in case.
#1237 [23:22] <Thomas> Also yes
#1238 [23:23] <Capfan67> Thomas, When did you submit that first request?
#1239 [23:23] <Capfan67> Thomas, (what date)?
#1240 [23:23] <Thomas> March 21st
#1241 [23:23] <Capfan67> Thomas, Mojant is 3+ weeks behind real time: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1242 [23:23] <Capfan67> Thomas, You have longer to wait.
#1243 [23:23] <Thomas> Oh dang
#1244 [23:24] <Thomas> And there's no way to just get the reset email aside from support?
#1245 [23:24] <Capfan67> Thomas, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1246 [23:24] <Capfan67> Thomas, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account.
#1247 [23:25] <Pun> Ok im back
#1248 [23:25] <Capfan67> Thomas, The short story is, if you're not receiving system emails from Mojang, you must contact them to recover your account.
#1249 [23:25] <Thomas> Ah so I guess I'll be waiting a while
#1250 [23:25] <Capfan67> Pun, Have you used the migrate page to try to migrate your account to your new Mojang account?
#1251 [23:25] <Capfan67> Thomas, Sadly, yes. I wish it was faster.
#1252 [23:25] <Thomas> can't be helped I suppose. Thank you for the help.
#1253 [23:25] <Thomas> can't be helped I suppose. Thank you for the help.
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#1255 [23:26] <Capfan67> Pun, Specifically, this page (make sure you're logged out when you use this page):
#1256 [23:26] <Pun> And yes, I try to migrate before but it say
#1257 [23:27] <Pun> My main email account is already got minecraft account
#1258 [23:28] <Capfan67> Pun, When you log in with your main account, and look at the account page, does it show Java Edition listed?
#1259 [23:28] <Pun> But i already disabled it and i cant access that account anymore
#1260 [23:28] <Pun> I disabled my main account and i want to change it to second one
#1261 [23:29] <Capfan67> Pun, You can't move licenses, only Mojang can. You'll need to wait for them to respond.
#1262 [23:29] <Pun> Oh ok
#1263 [23:29] <Pun> Thank you for response
#1264 [23:29] <Capfan67> Pun, Best of luck with the account management.
#1265 [23:30] <Pun> So we are done right? Do I leave now? Thank you so much.
#1266 [23:31] <Capfan67> Pun, If you don't have any technical issues to tackle, then yup.
#1267 [23:31] <Pun> Ok bye
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#1273 [23:49] <FinnJake04> i forgot my answers
#1274 [23:49] <FinnJake04> questions
#1275 [23:50] <Moose> So recently, when I'm playing Minecraft (on easy difficulty), if I run around, my food will go down a few bars and then regen. Then, for some reason, my food bar will go all of the way back up, but I can still eat. So, if I take damage and my hearts are down, my food bar will show as full but my health won't regen and I still have to eat.
#1276 [23:50] <FinnJake04> I forgot the answers to the questions to login
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