#1 [00:01] * FinnJake04 [webchat@c906e559.virtua.com.br] has quit. (Quit: webchat.esper.net)
#2 [00:12] * Fit_Lamb [webchat@120.136.5.178.host.layer2.co.nz] has joined #minecrafthelp
#3 [00:13] <Fit_Lamb> Recently tried to log back in to my account after not using it for a while, and naturally forgot my password. I tried a couple of the usual suspects, which didn't work, then clicked the 'Forgot Password' option and 'Request Password Resend' button. I did not receive any email, so I checked my spam and repeated the process a few times but still not
#4 [00:13] <Fit_Lamb> hing. I have definitely purchased Minecraft, so am unsure what the problem might be. Thank you in advance for your assistance in solving this issue =)
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#7 [00:15] * FinnJake04 [webchat@c906e559.virtua.com.br] has joined #minecrafthelp
#8 [00:15] <FinnJake04> I forgot the answers to the questions to login
#9 [00:19] <Capfan67> FinnJake04, Can I assume you also forgot your password?
#10 [00:20] <Capfan67> FinnJake04, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. Since you only know one of those three things, you will need to contact Mojang Support to recover your account.
#11 [00:20] * smell [webchat@cpe-76-89-226-157.socal.res.rr.com] has joined #minecrafthelp
#12 [00:20] <Capfan67> ??> FinnJake04 account/send-email
#13 [00:20] <FinnJake04> i know my password
#14 [00:20] <Absol> FinnJake04: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#15 [00:20] <Absol> FinnJake04: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#16 [00:20] <smell> please help
#17 [00:20] <Capfan67> FinnJake04, Oh. So, you just need to reset your questions? I can give you the link for that:
#18 [00:21] <Capfan67> FinnJake04, https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#19 [00:21] <Capfan67> smell, What do you need help with?
#20 [00:21] <smell> My game crashes whenever I try to join my friends server.
#21 [00:21] <smell> My other friends can join fine but not me
#22 [00:21] <FinnJake04> how do i get my transaction id
#23 [00:21] <Capfan67> smell, Are you connecting with a 1.13.2 vanilla client?
#24 [00:21] <smell> Yes.
#25 [00:22] <FinnJake04> i don't have the email, to reset the questions
#26 [00:22] <Capfan67> smell, When it crashes, does it give you an error description or number, or just "not responding"?
#27 [00:22] <FinnJake04> it's old
#28 [00:22] <smell> It stops responding and says Java SE Binary is not working
#29 [00:22] <Capfan67> FinnJake04, Ok, we're back to one of the three things then. Contact Mojang with the instructions Absol gave you.
#30 [00:22] <smell> No crash report or anything like that
#31 [00:22] <Capfan67> smell, Let's take a look and see if there are any programs that would be causing this error:
#32 [00:22] <Capfan67> ??> smell tools/hjt
#33 [00:22] <Absol> smell: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#34 [00:22] <Absol> smell: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#35 [00:23] <smell> Ok
#36 [00:23] <FinnJake04> how do i get my transaction id
#37 [00:24] <FinnJake04> i already send email to mojang
#38 [00:24] <Capfan67> ??> FinnJake04 account/trans-id
#39 [00:24] <Absol> FinnJake04: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#40 [00:26] <FinnJake04> i send email to "help@skrill.com."?
#41 [00:28] <Capfan67> FinnJake04, As the document tells you, if you purchased between 2011 – December 2013, then you send an email to Skrill from the email used to originally purchase the game, with the subject "Minecraft", then they will send you your transaction ID.
#42 [00:28] <smell> I am back
#43 [00:28] <smell> Here is the link
#44 [00:29] <smell> https://paste.ubuntu.com/p/HTgVsVBNyq/
#45 [00:29] * Tragic [webchat@c-98-209-126-192.hsd1.mi.comcast.net] has joined #minecrafthelp
#46 [00:29] <Capfan67> smell, You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#47 [00:29] <Tragic> Its a feels bad my account was hacked a couple months back and i sent a email to mojang when will i get a response
#48 [00:29] <Capfan67> ??> smell av/adwcleaner
#49 [00:30] <Absol> smell: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#50 [00:30] <Absol> smell: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#51 [00:30] <FinnJake04> but as I will send an email to them, if I lost the email I created the account.
#52 [00:30] <Capfan67> Tragic, On what date did you send your support request?
#53 [00:30] <smell> Thank u so much, Ill let you know if it works
#54 [00:30] <Tragic> the 1st of march
#55 [00:30] <Tragic> i know they are behind but i was wondering how much
#56 [00:30] <Tragic> de;ayyed*
#57 [00:31] <Capfan67> FinnJake04, You must use the same Email account you purchased with. If you can't recover your Transaction ID, let Mojang know and they will tell you what options you have.
#58 [00:31] <FinnJake04> is this? # 13482233
#59 [00:31] <Capfan67> Tragic, You're still a bit early. Mojang is 3+ weeks behind realtime. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#60 [00:31] <Capfan67> FinnJake04, This is a public channel. Don't post private information here.
#61 [00:32] <Tragic> aye aye when i tried to open that on the email it didnt bring is up
#62 [00:32] <FinnJake04> mb
#63 [00:33] <FinnJake04> and now?
#64 [00:34] <Capfan67> FinnJake04, If Skrill can provide your transaction ID, they will. Meanwhile, wait for Mojang to respond.
#65 [00:35] <smell> It worked! Thank you so much! You are literally a saint!
#66 [00:36] <Capfan67> smell, Outstanding. Enjoy!
#67 [00:36] * smell [webchat@cpe-76-89-226-157.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#68 [00:37] <FinnJake04> It takes too long?
#69 [00:38] <Capfan67> FinnJake04, I tested the Skrill process a couple of years ago. It took a couple of hours to hear back from them, during business hours. Give it time.
#70 [00:38] <Capfan67> FinnJake04, Mojang, on the other hand, will be a few weeks out from your initial support request.
#71 [00:41] * Nerisss [webchat@91.141.3.86.wireless.dyn.drei.com] has joined #minecrafthelp
#72 [00:41] <Nerisss> Hi im having a problem
#73 [00:41] <Nerisss> im not getting the mojang password reset email
#74 [00:41] <Capfan67> Nerisss, Did you check your junk/spam folders?
#75 [00:41] <Nerisss> yeah I did
#76 [00:42] <Nerisss> I used a old email thats not a gmail
#77 [00:42] <Nerisss> and I don't seem to get the email on it
#78 [00:42] <Capfan67> Nerisss, You seem to be behind a VPN. Have you tried turning it off and testing your login/password reset again?
#79 [00:43] <Nerisss> I don't have my vpn on
#80 [00:43] <Nerisss> att least I belive I don't
#81 [00:43] <Nerisss> let me check
#82 [00:43] <Capfan67> Nerisss, It's on right now. You are connected to this IRC through a VPN site.
#83 [00:46] <Nerisss> my vpn wasn't on :/ its on now
#84 [00:47] <Nerisss> Is there a way to change the connected email, or like answer security questions
#85 [00:47] <Capfan67> Nerisss, If you had actually changed state while connected to IRC, it would have disconnected you.
#86 [00:47] <Capfan67> Nerisss, Yes, you can change your email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#87 [00:48] <Capfan67> Nerisss, NOTE: Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#88 [00:48] <Nerisss> Yeah I know the securty question answers and I have my email. but my I dont recieve emails from mojang for some reason.
#89 [00:49] * Ves_Victory [webchat@c-71-225-82-39.hsd1.pa.comcast.net] has joined #minecrafthelp
#90 [00:49] <Ves_Victory> hello
#91 [00:49] <Capfan67> Nerisss, Your VPN connection would be my guess. There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#92 [00:49] <Capfan67> Nerisss, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#93 [00:49] <Capfan67> ??> Nerisss account/send-email
#94 [00:49] <Absol> Nerisss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#95 [00:49] <Absol> Nerisss: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#96 [00:49] <Ves_Victory> hey can anyone help me out
#97 [00:49] <Capfan67> Ves_Victory, Hello.
#98 [00:49] <Capfan67> Ves_Victory, What do you need help with?
#99 [00:50] <Nerisss> I don't know my Transaction ID its a really old account. ;-;
#100 [00:50] <Ves_Victory> so I have a Minecraft account that is like 3 years old that I don't remember the email or password but I know the username is there any way I can recover this account
#101 [00:50] <Capfan67> ??> Nerisss account/trans-id
#102 [00:50] <Absol> Nerisss: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#103 [00:50] <Ves_Victory> I haven't logged on In like 2 years
#104 [00:51] <Capfan67> Ves_Victory, If you only know the username (which is public information), you will need Mojang to help you recover the account:
#105 [00:51] <Capfan67> ??> Ves_Victory account/send-email
#106 [00:51] <Absol> Ves_Victory: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#107 [00:51] <Absol> Ves_Victory: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#108 [00:52] <Ves_Victory> what if I know the email but can't get into it because I forgot the password
#109 [00:52] <Capfan67> Nerisss, The transaction ID makes recovery easy, so it's worth looking for. If you absolutely can't get it, let Mojang know and see what options you have.
#110 [00:52] <Nerisss> I sent an email to mojang about 2 days ago
#111 [00:52] <Nerisss> waiting for their response
#112 [00:53] <Capfan67> Ves_Victory, You need account access to Migrate your account. If you don't know the password, but have access to the email, you can use the "forgot password" option.
#113 [00:53] <Nerisss> Yeah I payed with a prepaid pin and lost the email
#114 [00:53] <Nerisss> rip
#115 [00:53] <Capfan67> Nerisss, They're 3+ weeks behind realtime. here's the link: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#116 [00:53] <Nerisss> yeah il need to wait
#117 [00:53] <Nerisss> its fine
#118 [00:53] <Ves_Victory> yea I don't have access to the email I'm in bad shape but what does the transaction id do and how do I find it
#119 [00:54] <Capfan67> ??> Ves_Victory account/trans-id
#120 [00:54] <Absol> Ves_Victory: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#121 [00:55] <Ves_Victory> ty
#122 [00:56] * Ves_Victory [webchat@c-71-225-82-39.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
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#125 [02:10] * Haydar [webchat@185.141.14.165] has joined #minecrafthelp
#126 [02:15] <Haydar> I have purchased the minecraft from google play store but cannot install , after download the game there is msg saying that : can't install minecraft ,try again , and if it still doesn't work , see common ways to fix the problem .
#127 [02:17] <Haydar> knowing that i have 2 G.B free space and i have tried to clear the google play cash
#128 [02:18] <Haydar> i have restart my mobile but still
#129 [02:39] * Greymagic27 is now known as Morpheus
#130 [02:41] * Morpheus is now known as Greymagic27
#131 [02:42] * Greymagic27 is now known as Morpheus
#132 [03:23] * pears52 [webchat@toroon0624w-lp130-01-70-54-128-45.dsl.bell.ca] has joined #minecrafthelp
#133 [03:23] <pears52> hello?
#134 [03:23] <Morpheus> pears52, Hey. How can we help?
#135 [03:24] <pears52> so mostly a mc account of mine got hacked the other day
#136 [03:25] <Morpheus> ??> pears52 account/hacked
#137 [03:25] <Absol> pears52: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#138 [03:25] <Absol> pears52: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#139 [03:26] <pears52> i already did that tho
#140 [03:27] <Morpheus> pears52, Have you sent an email to mojang?
#141 [03:27] <pears52> ya
#142 [03:27] <Morpheus> pears52, Great, you're on the way to getting your account back. All you need to do now is to wait for a reply
#143 [03:27] <Morpheus> ??> pears52 account/send-email/wait-time
#144 [03:27] <Absol> pears52: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#145 [03:36] * Flanx [webchat@188-181-216-164-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#146 [03:36] <Flanx> How do i get my Minecon cape activated??
#147 [03:37] * Flanx [webchat@188-181-216-164-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#148 [03:38] * Flanx [webchat@188-181-216-164-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#149 [03:38] <Flanx> How do i redeem my Minecon cape?
#150 [03:38] * Flanx [webchat@188-181-216-164-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#151 [03:48] * James [webchat@112-104-154-65.adsl.dynamic.seed.net.tw] has joined #minecrafthelp
#152 [03:48] <James> Hello.
#153 [03:48] <James> Need help here.
#154 [03:48] <Morpheus> James, Hey. How can we help?
#155 [03:48] <James> Hi. um
#156 [03:49] <James> i have an account has not been used like 1year
#157 [03:49] <James> i saw my account have been changed email by my friend
#158 [03:49] <James> My friend did not After my consent
#159 [03:49] <James> and changed it
#160 [03:50] <Morpheus> See if this is of any help: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#161 [03:50] <James> Ok let me see
#162 [03:50] <James> umm
#163 [03:51] <James> no. it didnt help
#164 [03:51] <James> oh um i have contect mojang.
#165 [03:51] <Morpheus> James, Do you need their contact information?
#166 [03:51] <James> still watting for responed
#167 [03:51] <Morpheus> ??> James account/send-email/wait-time
#168 [03:51] <Absol> James: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#169 [03:51] <James> Well ok..
#170 [03:52] <James> may i ask.
#171 [03:52] <James> bc i did not put TID on it
#172 [03:52] <James> and the account is about 4years
#173 [03:52] <James> i have forget the TID and i cant find it now.
#174 [03:52] <Morpheus> ??> James account/trans-id
#175 [03:52] <Absol> James: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#176 [03:53] <James> Um... yeah i have try to find it.
#177 [03:53] <James> my paypal account got deleted.
#178 [03:53] <James> cant find it.
#179 [03:53] <Morpheus> If you can't find it, ask for alternate verification methods :)
#180 [03:53] <James> umm how?
#181 [03:54] <Morpheus> James, Just pop in the email box that you can't find it and that you need some other verification methods
#182 [03:54] <James> Okey
#183 [03:54] <James> ill try.
#184 [03:54] <James> Thank you for helping :)
#185 [03:54] <Morpheus> No problem! Good luck getting your account back
#186 [03:55] * James [webchat@112-104-154-65.adsl.dynamic.seed.net.tw] has quit. (Quit: webchat.esper.net)
#187 [03:58] * BearStudios [webchat@5-198-69-247.static.kc.net.uk] has joined #minecrafthelp
#188 [03:59] <BearStudios> Custom Player Skulls Aren't Working and show up with a Steve texture. My skin is also showing as Steve.
#189 [04:25] * Ches86 [webchat@2.30.123.50] has joined #minecrafthelp
#190 [04:27] <Ches86> hello i need your help!!! i reinstalled game and all MY SON WORDS gone!!!! :( any chance that i can get them back???
#191 [04:29] * Jake [webchat@n58-108-111-168.per1.wa.optusnet.com.au] has joined #minecrafthelp
#192 [04:29] * Jake is now known as Guest55232
#193 [04:30] <Guest55232> anyone here
#194 [04:30] * Guest55232 [webchat@n58-108-111-168.per1.wa.optusnet.com.au] has quit. (Client Quit)
#195 [04:31] <Ches86> yes
#196 [04:33] * ches86 [webchat@2.30.123.50] has joined #minecrafthelp
#197 [04:33] <ches86> hello i need your help!!! i reinstalled game and all MY SON WORDS gone!!!! :( any chance that i can get them back???
#198 [04:34] * Elias [webchat@90-228-140-213.link.se.telia.net] has joined #minecrafthelp
#199 [04:34] <ches86> hello elias
#200 [04:34] <Elias> Hi!
#201 [04:34] <ches86> could you help me?
#202 [04:34] <ches86> i reinstalled game and all MY SON WORDS gone!!!! :( any chance that i can get them back???
#203 [04:35] <Elias> When i try to reset my password, I don't receive any email from you
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#205 [04:36] * BattleHammer [webchat@host213-120-40-116.range213-120.btcentralplus.com] has joined #minecrafthelp
#206 [04:37] <BattleHammer> hello?
#207 [04:38] <BattleHammer> I have completely forgotten basically everything about my account and I need help to attempt to get my account back is that possible?
#208 [04:38] * BattleHammer [webchat@host213-120-40-116.range213-120.btcentralplus.com] has quit. (Client Quit)
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#212 [05:07] * lf [webchat@cpe-101-175-208-79.bpxt-r-038.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#213 [05:07] <lf> Cant log in to mincrfat email terminated
#214 [05:11] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#215 [05:11] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Client Quit)
#216 [05:12] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#217 [05:17] * Username34 [webchat@86-120-185-173.rdsnet.ro] has joined #minecrafthelp
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#219 [05:19] <Username34> Hi, I registered successfully a minecraft account for my brother, but I can't login, it doesn't display any error, also, I could login from my phone but I need minecraft for pc so login in from my phone is kind of useless.
#220 [05:20] <Username34> Also, I was never logged into that account.
#221 [05:20] <Morpheus> Username34, Hey. Let's check if anything could be blocking your login:
#222 [05:20] <Username34> I just registered it
#223 [05:20] <Morpheus> Username34, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#224 [05:20] <Morpheus> ??> Username34 tools/hjt
#225 [05:20] <Absol> Username34: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#226 [05:20] <Absol> Username34: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#227 [05:25] <Username34> https://paste.ubuntu.com/p/m4Zsw2dwqJ/
#228 [05:29] <Morpheus> Thanks
#229 [05:29] <Morpheus> Username34, Does MCLeaks ring a bell?
#230 [05:30] <Username34> Oh yeah i remember that program, i installed it years ago
#231 [05:30] <Morpheus> ??> Username34 info/mcleaks
#232 [05:30] <Absol> Username34: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#233 [05:30] <Absol> Username34: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#234 [05:30] <Morpheus> ??> Username34 win/hosts/edit
#235 [05:30] <Absol> Username34: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#236 [05:30] <Absol> Username34: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#237 [05:33] <Username34> The program isn't in my computer, i think i uninstalled it a while ago, but there are some notepads, i will delete them. "mcleaks.authserver.com.cert" and "mcleaks.sessionserver.com.cert"
#238 [05:34] <Morpheus> Once you've done that you should be able to start up minecraft. Just make sure to change your password as you've given your account out to people using MCLeaks
#239 [05:34] <Username34> The password to my minecraft.net account right? Which i made it 3 days ago if it helps
#240 [05:35] <Morpheus> Yea, If you just made it I don't think you need to change it
#241 [05:35] <Morpheus> But you could just be on the safe side
#242 [05:35] <Username34> I changed the password 10-20 minutes ago
#243 [05:35] <Morpheus> That's great then
#244 [05:36] <Username34> Are there anymore steps or I can login into my account now?
#245 [05:37] <Morpheus> Username34, After deleting those entries from your host file and saving the notepad, you should be able to login
#246 [05:42] <Username34> Ok, is it a problem if I save it to "my documents" instead? When I right clicked on note pad and pressed grant admin full control it opened the program CMD for like 0.3 seconds then nothing else happend.
#247 [05:42] <Morpheus> You can't save it in documents. Just press CTRL+S on the document after making the changes
#248 [05:45] <Username34> I did that, but then it opens the program windows explorer and ask me if i want to save it in system32 > drivers > etc as "host"
#249 [05:45] <Username34> I pressed save,not save as
#250 [05:45] <Username34> Like you told me to
#251 [05:45] <Morpheus> Username34, Once it's saved close out of the notepad and try minecraft
#252 [05:48] <Username34> The problem is that I can't grant it full admin control to the notepad file
#253 [05:48] <Morpheus> Did you run notepad as an administrator?
#254 [05:48] <Username34> As i told you, when i do it it opens cmd for almost a second
#255 [05:48] <Username34> the option doesn't appear
#256 [05:49] <Username34> to run as administrator, only to grant full administrator control
#257 [05:49] <Morpheus> Username34, Is it possible for you to take a screenshot of what you see?
#258 [05:49] <Username34> Sure just a second, i need to upload the image on imgur and send you the link
#259 [05:51] * markusrug [webchat@12.51-174-218.customer.lyse.net] has joined #minecrafthelp
#260 [05:51] * Ratcruncher78 [webchat@97-115-101-138.ptld.qwest.net] has joined #minecrafthelp
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#262 [05:51] <Ratcruncher78> I need help signing into my account.
#263 [05:52] <Morpheus> Ratcruncher78, Hey. What's the issue?
#264 [05:52] <markusrug> hey, i have been trying to connect to my minecraft account but when i try it tells me that it is the wrong passwor
#265 [05:52] <Morpheus> markusrug, Hey. Have you tried resetting your password?
#266 [05:52] <Ratcruncher78> I deleted an old email without thinking about it too much, but it was linked to my account, and I haven't been able to access it in about 4 months.
#267 [05:53] <Morpheus> Ratcruncher78, Have you already emailed mojang about the issue?
#268 [05:53] <Username34> https://imgur.com/a/d4ChcAR
#269 [05:53] <Ratcruncher78> No, but I wanted to see if there was another way.
#270 [05:53] <Username34> When i right click on the notepad file i can't screenshot
#271 [05:53] <Username34> so you can see that there is no run as administrator option
#272 [05:54] <Morpheus> Are you the computers administrator?
#273 [05:54] <Ratcruncher78> Yes.
#274 [05:54] <Morpheus> Ratcruncher78, There isn't sadly. Mojang are the only people who can deal with account issues
#275 [05:54] <markusrug> yes but the only problem is that i dont know the e-mail. i made my account probebly back in 2011 with my moms e-mail and dont know what it is. i have allways been logging inn with only using my username
#276 [05:54] <Ratcruncher78> Morpheus thank you
#277 [05:54] <Morpheus> ??> markusrug account/forgot-email
#278 [05:54] <Absol> markusrug: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#279 [05:54] <Morpheus> Ratcruncher78, No problem. Do you need their contact information?
#280 [05:55] <Ratcruncher78> Yes please.
#281 [05:55] <Morpheus> ??> Ratcruncher78 account/send-email
#282 [05:55] <Absol> Ratcruncher78: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#283 [05:55] <Absol> Ratcruncher78: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#284 [05:55] <markusrug> tnks for the help :)
#285 [05:55] <Morpheus> markusrug, No problem!
#286 [05:55] <Ratcruncher78> Morpheus Thank you, I appreciate it.
#287 [05:55] <Morpheus> Ratcruncher78, No worries, good luck on getting your account back
#288 [05:56] * markusrug [webchat@12.51-174-218.customer.lyse.net] has quit. (Client Quit)
#289 [05:56] <Ratcruncher78> Morpheus Have a good night
#290 [05:56] <Morpheus> Ratcruncher78, You as well
#291 [05:56] * Ratcruncher78 [webchat@97-115-101-138.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#292 [05:56] <Username34> Morpheus back to my issue, what seems to be the problem?
#293 [05:56] <Username34> With the notepad file
#294 [05:56] <Morpheus> Username34, Are you the system administrator?
#295 [05:57] <Username34> Yes
#296 [05:57] <Username34> I can run other programs as administrator
#297 [05:57] <Username34> but not that one
#298 [05:58] <Username34> I'm going to google the problem, i will be right back
#299 [06:02] <Username34> All right, i did it, ideleted what was in that notepad and then i saved
#300 [06:02] <Username34> i deleted*
#301 [06:02] <Username34> Now i am going to try to login
#302 [06:02] <Morpheus> Username34, Great. Out of interest, how did you manage to do it?
#303 [06:03] <Username34> First, i created a shortcut then selected notepad from local disk c > windows > notepad, i right clicked on it, went to properties, advanced then i checked run as admin
#304 [06:04] <Username34> it wasn't just a right click on the shortcut like every other program.
#305 [06:04] <Morpheus> Yea I saw that, I was about to tell you to do that as well
#306 [06:04] <Username34> Aaand it worked,thanks so much for the help,good day!
#307 [06:05] <Morpheus> Username34, No problem! Don't use MCLeaks again
#308 [06:05] <Username34> Sorry about that, i was much younger and stupid a few years ago, didn't realise the consequences.
#309 [06:07] * gucio420 [webchat@ip-213-127-73-56.ip.prioritytelecom.net] has joined #minecrafthelp
#310 [06:08] <gucio420> Hi, I get the unknown host error on my mac, can someone help me? Tried all the tips I found online
#311 [06:16] * gucio420 [webchat@ip-213-127-73-56.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
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#313 [06:34] * Lord_of_Life_ [~Lord@77.28.164.242] has quit. (Ping timeout: 183 seconds)
#314 [06:54] * DoNotMissMe [webchat@188-169-85-244.dsl.utg.ge] has joined #minecrafthelp
#315 [06:54] <DoNotMissMe> Please Help me
#316 [06:54] <Morpheus> DoNotMissMe, Hey. What's the issue?
#317 [06:54] <DoNotMissMe> my account was hacked maybe
#318 [06:54] <DoNotMissMe> i don't have my transaction id and i don't have my paypal
#319 [06:55] <Morpheus> DoNotMissMe, Why do you think it was hacked?
#320 [06:55] <DoNotMissMe> so listen
#321 [06:55] <DoNotMissMe> im sending reset password on my gmail and im getting notting
#322 [06:55] <DoNotMissMe> Please help me back my account
#323 [06:55] <Morpheus> There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#324 [06:55] <Morpheus> One of the reasons that you don't get the email is suspicious activity. This is often caused by giving your login information to a 3rd party or website. In those cases, you'll need to contact Mojang Customer Support:
#325 [06:55] <Morpheus> ??> DoNotMissMe account/send-email
#326 [06:55] <Absol> DoNotMissMe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#327 [06:55] <Absol> DoNotMissMe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#328 [06:56] <DoNotMissMe> Absol i don't have my paypal so i changed my windows :(
#329 [06:56] <DoNotMissMe> plz help me
#330 [06:57] <Morpheus> ??> DoNotMissMe account/trans-id
#331 [06:57] <Absol> DoNotMissMe: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#332 [06:57] <DoNotMissMe> i don't have but i have proof this account my account
#333 [06:58] <Morpheus> DoNotMissMe, If you still can't find your transaction ID after reading that article you can ask them for alternate verification methods
#334 [06:59] * vladisdark [webchat@90.151.90.68] has joined #minecrafthelp
#335 [06:59] <DoNotMissMe> i can't find because i don't have first email
#336 [06:59] <Morpheus> DoNotMissMe, Ask them for other verification methods then
#337 [07:00] * vladisdark [webchat@90.151.90.68] has quit. (Client Quit)
#338 [07:01] * vladisdark [webchat@90.151.90.68] has joined #minecrafthelp
#339 [07:01] <vladisdark> hello
#340 [07:01] <Morpheus> vladisdark, Hey. How can we help?
#341 [07:02] <vladisdark> i cant login in my account
#342 [07:02] <Morpheus> vladisdark, What happens when you try?
#343 [07:02] <DoNotMissMe> i can't find my trans id :((
#344 [07:02] <DoNotMissMe> i actually love minecraft
#345 [07:03] <Morpheus> DoNotMissMe, Do what I've said. Ask for other ways to verify that you are the owner.
#346 [07:03] <DoNotMissMe> i have screnshots man
#347 [07:03] <DoNotMissMe> on my channel
#348 [07:03] <DoNotMissMe> i have uploaded
#349 [07:03] <Morpheus> DoNotMissMe, They won't accept that sadly
#350 [07:03] <DoNotMissMe> Please dude i buyed on hypixel
#351 [07:04] <DoNotMissMe> VIP VIP+ MVP MVP+
#352 [07:04] <Morpheus> DoNotMissMe, I've already said how you can get your account back
#353 [07:04] <vladisdark> i cant recovery my password
#354 [07:04] <Morpheus> vladisdark, When you try, what happens?
#355 [07:04] <DoNotMissMe> Morpheus can u add me on discord? and i can send u screenshots
#356 [07:05] <DoNotMissMe> im actually owner this account
#357 [07:05] <Morpheus> DoNotMissMe, I'm not mojang and don't have any controls over your account
#358 [07:05] <Morpheus> I've said how you can get your account back, read above
#359 [07:05] <DoNotMissMe> but u can tell mojang
#360 [07:05] <vladisdark> i dont take the letter
#361 [07:05] <vladisdark> on my email
#362 [07:08] <Morpheus> ??> vladisdark account/send-email
#363 [07:08] <Absol> vladisdark: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#364 [07:08] <Absol> vladisdark: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#365 [07:08] <Morpheus> DoNotMissMe, I have no affilition with mojang. In the email, ask for alternate verification methods
#366 [07:08] * salt_x [webchat@128.234.140.200] has joined #minecrafthelp
#367 [07:08] <DoNotMissMe> Absol if i don't get trans or gift code i never get my account back?
#368 [07:10] <salt_x> Hello! I want to know why i cant download 1.13.2, it says that it is unable to save download.
#369 [07:11] * salt_x [webchat@128.234.140.200] has quit. (Client Quit)
#370 [07:11] <Morpheus> DoNotMissMe, I've told you what to do many times now
#371 [07:15] * Isgaal [webchat@89-89-50-74.abo.bbox.fr] has joined #minecrafthelp
#372 [07:16] <Isgaal> Hi, i can't remember my old mail i used, someone can help me ?
#373 [07:16] <Morpheus> Isgaal, Hey. See if this is of any help:
#374 [07:16] <Morpheus> ??> Isgaal account/forgot-email
#375 [07:16] <Absol> Isgaal: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#376 [07:17] <Isgaal> Ty i will try all my old mail <3
#377 [07:17] <DoNotMissMe> im trying find my transaction but i can't because i don't have my paypal and first mail
#378 [07:17] <DoNotMissMe> Also sorry boys im bad at english
#379 [07:18] <Morpheus> DoNotMissMe, In the email ask for alternate verification methods.
#380 [07:19] <DoNotMissMe> i can send mojang proof account is my
#381 [07:19] <Morpheus> DoNotMissMe, They won't accept screenshots as they can be faked
#382 [07:20] <DoNotMissMe> No i have channel on yt Duplex and i have names NoHaxJustDuplex DUPL3X DuplexGG DoNotMissMe im changing names with my friend
#383 [07:20] <Morpheus> DoNotMissMe, They won't accept that either. I've told you the way you can get your account back
#384 [07:21] <DoNotMissMe> How im so bad at english
#385 [07:21] <Morpheus> DoNotMissMe, Ask. For. Alternate. Verification. Methods.
#386 [07:21] <DoNotMissMe> Morpheus so i can give u my email and u can check Man
#387 [07:21] <Morpheus> DoNotMissMe, I've said before that we have no connection to mojang
#388 [07:22] <Morpheus> I can't check your account
#389 [07:22] <DoNotMissMe> Ok
#390 [07:22] * boi [webchat@79-66-18-52.dynamic.dsl.as9105.com] has joined #minecrafthelp
#391 [07:23] <boi> hey i got an error and i was told to post this here https://paste.ubuntu.com/p/s5jktWh5kZ/
#392 [07:23] <Morpheus> boi, What is the error that you're getting?
#393 [07:23] <Isgaal> Hey Morpheus, i tried all my email adress, but nothing, because i only used my IDname and my password to connect. Do you know an other strategy to connect ?
#394 [07:24] <Morpheus> Isgaal, If you've still got an unmigrated account and you forgot your email you'll need to contact mojang:
#395 [07:24] <Morpheus> ??> Isgaal account/send-email
#396 [07:24] <Absol> Isgaal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#397 [07:24] <Absol> Isgaal: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#398 [07:24] * DoNotMissMe [webchat@188-169-85-244.dsl.utg.ge] has quit. (Quit: webchat.esper.net)
#399 [07:24] <boi> when i press play it says
#400 [07:24] <boi> https://paste.ubuntu.com/p/s5jktWh5kZ/
#401 [07:24] <Isgaal> thk guys
#402 [07:25] <Morpheus> boi, That's a dxdiag. I need the error that it gives you when you launch the gme
#403 [07:25] <Morpheus> game*
#404 [07:25] <Morpheus> Isgaal, No worries! Good luck
#405 [07:25] <Isgaal> Good luck to you guys
#406 [07:25] <Morpheus> You as well :)
#407 [07:25] <Isgaal> <3
#408 [07:28] <boi> well a crash report shows https://paste.ubuntu.com/p/XCy4dkv8Kd/
#409 [07:28] <Morpheus> boi, Intel haven't made any drivers for windows 10. What version of windows did your PC come with?
#410 [07:28] <boi> i dont remember i think 7
#411 [07:29] <Morpheus> boi, https://support.microsoft.com/en-us/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#412 [07:30] <boi> do i have to go back to windows 7? i wanted to keep 10
#413 [07:31] <Morpheus> boi, You will need to yes. There are no drivers and no support for your processor
#414 [07:31] <boi> oh ok thanks
#415 [07:31] * Abidabu [webchat@atoulouse-258-1-60-162.w90-55.abo.wanadoo.fr] has joined #minecrafthelp
#416 [07:32] <Abidabu> Hello, i have a problem with my account, i forgot my password but also my email, what can i do about it ?
#417 [07:32] <Morpheus> Abidabu, You'll need to contact mojang:
#418 [07:32] <Morpheus> ??> Abidabu account/send-email
#419 [07:32] <Absol> Abidabu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#420 [07:32] <Absol> Abidabu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#421 [07:33] <Abidabu> Thank you
#422 [07:47] * shu [webchat@150.100.252.46] has joined #minecrafthelp
#423 [07:47] * DoNotMissMe [webchat@188-169-85-244.dsl.utg.ge] has joined #minecrafthelp
#424 [07:48] * Piiqa [webchat@p54BB9DE3.dip0.t-ipconnect.de] has joined #minecrafthelp
#425 [07:49] <Piiqa> i can not log in on Minecraft.net
#426 [07:49] <shu> I can not migrate from Minecraft account to Mojang
#427 [07:50] <shu> I did the migration procedure in 2014, but I can not log in after that.
#428 [07:51] <shu> I want to change my password, but I do not receive an email to change my password
#429 [07:51] <Piiqa> No wait, i just registered on minecraft.net with a brand new account, i wanted to log in but the nothing happend after i click on log in
#430 [07:52] * DoNotMissMe [webchat@188-169-85-244.dsl.utg.ge] has quit. (Quit: webchat.esper.net)
#431 [07:52] * DoNotMissMe [webchat@188-169-85-244.dsl.utg.ge] has quit. (Quit: webchat.esper.net)
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#434 [07:56] <boi> u have di gei
#435 [07:57] <boi> sorry forgot to close this and my brother got my pc
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#437 [08:16] * stefan [webchat@37.48.65.42] has joined #minecrafthelp
#438 [08:16] <stefan> hello, i tried to login to minecraft and it says cant connect to the server can someone help me?
#439 [08:25] * pelle1329 [webchat@81-234-226-156-no551.tbcn.telia.com] has joined #minecrafthelp
#440 [08:26] <pelle1329> hi, ive recently started my own server but, suddenly i cannot connect to any server any longer. "io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information" my screen says this every time i try to connect to any server.
#441 [08:28] * helpme [webchat@c-24-147-144-82.hsd1.ma.comcast.net] has joined #minecrafthelp
#442 [08:28] <helpme> so i am trying to join an lan server but it always says connection timed out
#443 [08:30] * helpme [webchat@c-24-147-144-82.hsd1.ma.comcast.net] has quit. (Client Quit)
#444 [08:30] * helpme [webchat@c-24-147-144-82.hsd1.ma.comcast.net] has quit. (Client Quit)
#445 [08:30] * pelle1329 [webchat@81-234-226-156-no551.tbcn.telia.com] has left #minecrafthelp
#446 [08:38] * Kyle [webchat@47.198.77.241] has joined #minecrafthelp
#447 [08:38] * Kyle is now known as Guest39743
#448 [08:40] <Guest39743> Hi, I can't log into Minecraft (also the account is from like 6 years ago so I don't have access to the e-mail anymore.) I tried many ways like a VPN incase I was just throttled and I got the could not connect to server message, anyways, nothing works. Any ideas?
#449 [08:40] <Morpheus> Guest39743, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#450 [08:40] <Morpheus> ??> Guest39743 tools/hjt
#451 [08:40] <Absol> Guest39743: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#452 [08:40] <Absol> Guest39743: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#453 [08:47] * Hi [webchat@162.245.50.34] has joined #minecrafthelp
#454 [08:47] <Hi> how to add a friend
#455 [08:47] <Morpheus> Hi, Hey. What do you mean?
#456 [08:48] <Hi> i have someone elses account information and they say there is a way for me to send a friend request to them
#457 [08:48] <Morpheus> Hi, Minecraft java edition does not support the adding of friends
#458 [08:49] <Hi> ohh alright thanks
#459 [08:49] <Morpheus> No problem
#460 [08:49] * Hi [webchat@162.245.50.34] has quit. (Client Quit)
#461 [08:51] <Guest39743> Morpheus https://paste.ubuntu.com/p/PpxBVfBR3R/
#462 [08:51] <Morpheus> Guest39743, What was the original error you were getting?
#463 [08:52] <Guest39743> Login Failed Invalid Email or password
#464 [08:52] <Morpheus> Guest39743, Have you tried resetting those details?
#465 [08:53] <Guest39743> Like I said I can't, the email is from 6 years ago and as desperately as I tried to log in I can't
#466 [08:53] <Morpheus> ??> Guest39743 account/send-email
#467 [08:53] <Absol> Guest39743: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#468 [08:53] <Absol> Guest39743: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#469 [08:54] <Guest39743> so I just wait now?
#470 [08:54] <Morpheus> Guest39743, Yea, the response time is up to 3 weeks right now
#471 [08:55] <Guest39743> that sucks, thank you though
#472 [08:56] <Morpheus> No problem. Good luck!
#473 [08:58] * hi [webchat@47.198.77.241] has joined #minecrafthelp
#474 [08:58] * hi [webchat@47.198.77.241] has quit. (Client Quit)
#475 [09:03] * Sia [webchat@24-183-22-191.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#476 [09:03] <Sia> My account hasn't been used in about 6 years but I know what email was used and what my account username is but no matter what I do the password wont change and what I have wont work
#477 [09:03] <Galaxy_2Alex> ??> Sia login/throttle
#478 [09:03] <Absol> Sia: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#479 [09:03] <Absol> Sia: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#480 [09:04] <Sia> it wont let me reset my password.
#481 [09:04] <Galaxy_2Alex> Sia, Are you not receiving the email?
#482 [09:05] <Sia> im not getting the email but i know for a fact im using the right email.
#483 [09:05] <Galaxy_2Alex> Sia, Have you contacted Mojang account support already?
#484 [09:05] <Sia> yes, and they never got back to me.
#485 [09:05] <Galaxy_2Alex> Sia, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#486 [09:06] <Sia> That's going to be a long wait. there is nothing else I can do?
#487 [09:06] <Galaxy_2Alex> Sia, There is not, no, sorry.
#488 [09:07] <Sia> alrighty thank you for your help
#489 [09:07] <Sia> alrighty thank you for your help
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#491 [09:12] * Abidabu [webchat@atoulouse-258-1-60-162.w90-55.abo.wanadoo.fr] has joined #minecrafthelp
#492 [09:14] * Roby2006Li [webchat@i577BC99A.versanet.de] has joined #minecrafthelp
#493 [09:15] <Roby2006Li> Install Error 2503 and 2502 what can i do ?
#494 [09:15] <Abidabu> Hello, i've a problem with my account, i've recovered my email and my password. However, my account has migrated to Minecraft to Mojang, andmy email and my password are not working what can i do ?
#495 [09:15] <Galaxy_2Alex> Roby2006Li, https://www.urtech.ca/2016/02/solved-how-to-fix-error-2503-2502-on-windows-10-when-installing-software/
#496 [09:16] <Galaxy_2Alex> Roby2006Li, That's a Windows problem, not a Minecraft problem.
#497 [09:16] <Galaxy_2Alex> Abidabu, Have you contacted Mojang Account Support already?
#498 [09:16] <Roby2006Li> I will the Software Download on Mojang and Install, then i become the Problems with there Error Numbers
#499 [09:16] <Galaxy_2Alex> Roby2006Li, Read the article I just linked.
#500 [09:17] <Roby2006Li> thanks for your help
#501 [09:17] <Roby2006Li> bye
#502 [09:17] <Abidabu> No, i didn't
#503 [09:17] <Galaxy_2Alex> Abidabu, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#504 [09:18] <Galaxy_2Alex> ??> Abidabu account/trans-id
#505 [09:18] <Galaxy_2Alex> ??> Abidabu account/trans-i
#506 [09:18] <Absol> Abidabu: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#507 [09:18] <Galaxy_2Alex> ??> Abidabu account/send-email
#508 [09:18] <Absol> Abidabu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#509 [09:18] <Absol> Abidabu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#510 [09:18] <Abidabu> i can't find my transaction ID
#511 [09:18] <Galaxy_2Alex> Abidabu, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#512 [09:19] <Abidabu> okay thank you
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#515 [09:29] <datbyorj23> My account was hacked and I am unable to send password resets to the email due to the hacker changing the email on mojang.
#516 [09:29] <Galaxy_2Alex> datbyorj23, Have you contacted Mojang Account Support already?
#517 [09:29] <datbyorj23> Last email I received was in 2016. Yes I have.
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#519 [09:35] * Ficus99 [webchat@static-82-79-101-224.rdsnet.ro] has joined #minecrafthelp
#520 [09:35] <Ficus99> Hi
#521 [09:36] <Ficus99> When I press play it says to me Unable to create temporary directory.
#522 [09:36] <Galaxy_2Alex> Ficus99, What does it say when you press "Show more Details"?
#523 [09:37] <Ficus99> Error details: The file or directory is corrupted and unreadable.
#524 [09:37] <Ficus99> Error details: The file or directory is corrupted and unreadable.
#525 [09:37] <Ficus99> Filename on disk: 50a4-74a9-deff-43ab
#526 [09:37] <Ficus99> Path: C:\Users\DELURE~1\AppData\Local\Temp\50a4-74a9-deff-43ab
#527 [09:37] <Ficus99> Exists: true
#528 [09:37] <Galaxy_2Alex> ??> Ficus99 win/reinst
#529 [09:37] <Absol> Ficus99: You may need to reinstall the locally installed files that Minecraft puts into place.
#530 [09:37] <Absol> Ficus99: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#531 [09:38] <Ficus99> Ok thank you
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#533 [09:50] * Bidouk666 [webchat@anclpq0104w-lp130-01-69-156-172-255.dsl.bell.ca] has joined #minecrafthelp
#534 [09:50] <Bidouk666> Hi
#535 [09:51] <Morpheus> Bidouk666, Hey. How can we help?
#536 [09:53] <Bidouk666> i don't rembember my email old minecarft account and want to migarte it, so I try to find my Id transaction, but this account was a gift of my parents so I don,t know how they paid it. I already send an email to mojang to be help, but if someone can help me. That's would be nice. PS: I have some difficulty in english
#537 [09:53] <Morpheus> Bidouk666, You'll need to wait for a reply:
#538 [09:53] <Morpheus> ??> Bidouk666 account/send-email/wait-time
#539 [09:53] <Absol> Bidouk666: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#540 [09:55] <Bidouk666> Damn februrary 25...
#541 [09:55] <Bidouk666> thank you morpheus
#542 [09:56] * Mateusz [webchat@cpc141882-watf13-2-0-cust627.15-2.cable.virginm.net] has joined #minecrafthelp
#543 [09:56] <Morpheus> Bidouk666, No problem. Good luck!
#544 [09:56] <Bidouk666> oh and don't get kidnnaped for Neo ;)
#545 [09:56] <Morpheus> Aha. I watched that last night
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#547 [09:58] <Mateusz> Hi, when I input my correct username and password into the Minecraft login, there is absolutely no response, its just that the big green 'login' button turns black. I try to use different web servers but there is no difference. Although when I login to my phone it works but I need to login into my laptop so that I can play Minecraft PC.
#548 [09:59] <Morpheus> Mateusz, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#549 [09:59] <Morpheus> ??> Mateusz tools/hjt
#550 [09:59] <Absol> Mateusz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#551 [09:59] <Absol> Mateusz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#552 [10:02] * Jansia [webchat@c213-89-2-2.bredband.comhem.se] has joined #minecrafthelp
#553 [10:02] <Jansia> Hello!
#554 [10:03] <Galaxy_2Alex> Jansia, Hello
#555 [10:04] <Jansia> Okay so my minecraft (Java edition) just keeps on crashing at start up. I have reinstalled the game, the java and updated everything on my PC but it still does not work.
#556 [10:04] <Galaxy_2Alex> Jansia, In what way does it crash? Does it give you an error message?
#557 [10:04] <Mateusz> Give me a minute as I am just installing the Hijack Absol
#558 [10:06] <Jansia> It says "An unexpected issue occured and the game has crashed"
#559 [10:06] <Galaxy_2Alex> ??> Jansia av/adwcleaner
#560 [10:06] <Absol> Jansia: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#561 [10:06] <Absol> Jansia: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#562 [10:06] <Capfan67> Mateusz, As a note, it doesn't "install". It's just a utility you download and run to create the report.
#563 [10:07] <Jansia> nah fam
#564 [10:07] <Jansia> i aint downloding stuff
#565 [10:08] <Jansia> i have alredy cleaned my pc
#566 [10:08] <Galaxy_2Alex> Jansia, ...
#567 [10:08] <Galaxy_2Alex> ??> Jansia launcher/log
#568 [10:08] <Absol> Jansia: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#569 [10:08] <Galaxy_2Alex> Jansia, Please copy the log after the game has crashed.
#570 [10:09] <Jansia> i dont get a log
#571 [10:09] <Galaxy_2Alex> Jansia, Follow the instructions, and you will.
#572 [10:13] <Jansia> https://paste.gg/p/anonymous/4263399e92104f8b8f7c1d6ca188a7cb/revisions
#573 [10:14] <Galaxy_2Alex> ??> Jansia win/dxdiag
#574 [10:14] <Absol> Jansia: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#575 [10:16] <Jansia> what?
#576 [10:16] <Galaxy_2Alex> Jansia, Something is wrong with your graphics card drivers. If you want, I can try to help in order to fix it.
#577 [10:16] <Jansia> okay
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#579 [10:17] <Capfan67> Jansia, Side question: Do you have Razer Central Gamecaster installed?
#580 [10:17] <Jansia> yes
#581 [10:17] * jamaicanpattys5 [webchat@162-231-239-138.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#582 [10:18] <Jansia> I do
#583 [10:18] <Capfan67> Jansia, As a test, stop GameCaster and see if your error continues.
#584 [10:18] <Jansia> okay
#585 [10:20] <jamaicanpattys5> whenever I try to play Minecraft it says unable to extract native file and doesn't let me play can anyone help me on what to do :( Note: I do play java edition
#586 [10:20] <Galaxy_2Alex> jamaicanpattys5, What is the exact error message?
#587 [10:23] <Jansia> closing down razer does not make a diffrence
#588 [10:25] <Capfan67> Jansia, Ok. GameCaster is known to cause your error, so it was worth a test. Sorry for the distraction. Next step would be to follow Galaxy_2Alex's dxdiag instructions. *slips back into the shadows*
#589 [10:25] <Galaxy_2Alex> I'll be gone soon so don't slip too far.
#590 [10:26] <Jansia> okay, but im not sure i did it right? how do i close it down
#591 [10:26] <Jansia> oh no ): alex
#592 [10:27] <Capfan67> Jansia, How to disable GameCaster: https://support.riotgames.com/hc/en-us/articles/360001277667-Disabling-Overlays#RazerCortex
#593 [10:28] <Jansia> okay then i did it right
#594 [10:29] <Capfan67> Jansia, Your error, "Render buffer not bound.", ultimately tells us that something is blocking Minecraft from accessing your video render buffer.
#595 [10:29] <Capfan67> Jansia, If you have any other Overlay or Capture software, those would be the suspects.
#596 [10:29] <jamaicanpattys5> Error details: There is not enough space on the disk.
#597 [10:30] <jamaicanpattys5> Filename on disk: lwjgl.dll.sha1
#598 [10:30] <jamaicanpattys5> Path: C:\Users\YC3V5Z~1\AppData\Local\Temp\8d42-d745-4b88-0045\lwjgl.dll.sha1
#599 [10:30] <jamaicanpattys5> Exists: false
#600 [10:30] <jamaicanpattys5> is the eroor
#601 [10:31] <Capfan67> jamaicanpattys5, if you look at the properties of your C drive, what percentage is free? Are you almost out of space?
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#604 [10:32] <Capfan67> Jansia, If you can't find the incompatible software, we have a tool that creates a report of running processes. We run that report through a filter to find incompatible software. Let me know if you'd like to do that.
#605 [10:33] <Jansia> yes id like that
#606 [10:33] <Capfan67> Jansia, Ok. Here are the instructions. When you paste this, please use http://paste.ubuntu.com/ as our tool looks for that format:
#607 [10:33] <Capfan67> ??> Jansia tools/hjt
#608 [10:33] <Absol> Jansia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#609 [10:33] <Absol> Jansia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#610 [10:40] <Jansia> https://paste.ubuntu.com/p/Qjft6ckFDS/
#611 [10:40] <jamaicanpattys5> o0k I solved the problem
#612 [10:41] <jamaicanpattys5> *quitly hides back in shadow realm
#613 [10:41] <Capfan67> Jansia, It only finds Discord and Razer Synapse. Since you've tested with Razer Synapse closed, also make sure your Discord Overlay is disabled.
#614 [10:41] <Capfan67> jamaicanpattys5, Outstanding. ENjoy!
#615 [10:41] <jamaicanpattys5> ok
#616 [10:48] <Jansia> it does not work
#617 [10:49] <Capfan67> Jansia, Ok, I'm still suspicious of Razer, but meanwhile let's take a look at your hardware and drivers:
#618 [10:49] <Capfan67> ??> Jansia win/dxdiag
#619 [10:49] <Absol> Jansia: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#620 [10:49] * JoshuaJW [webchat@cpc100840-bagu15-2-0-cust8.1-3.cable.virginm.net] has joined #minecrafthelp
#621 [10:50] <JoshuaJW> Hello
#622 [10:50] <Capfan67> JoshuaJW, Hi
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#624 [10:52] <Jansia> it does not work. I have been sitting with this for about 5 houers soon
#625 [10:52] <Jansia> I'm about to lose my mind
#626 [10:52] <Capfan67> Jansia, The instructions have you produce a report that we can use to help by looking at your hardware and drivers. What part of creating the report didn't work?
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#635 [11:31] <mr10> Hello
#636 [11:33] * PainfulPasta [webchat@88-109-55-81.dynamic.dsl.as9105.com] has joined #minecrafthelp
#637 [11:33] <PainfulPasta> hello
#638 [11:34] * ethan [webchat@c-73-40-32-46.hsd1.va.comcast.net] has joined #minecrafthelp
#639 [11:34] <ethan> hello
#640 [11:34] <PainfulPasta> my minecraft is stuck on placing order help
#641 [11:36] <mr10> i put the wrong email in and i cant change it because verification. The email i put in does not exist as i made a mistake.
#642 [11:37] * PainfulPasta [webchat@88-109-55-81.dynamic.dsl.as9105.com] has quit. (Client Quit)
#643 [11:41] <mr10> help
#644 [11:43] <Capfan67> mr10, Do you own the game, or are you just signing up?
#645 [11:44] <ethan> capfan i do not have accese to the email on my account and i forgot my password
#646 [11:45] <Capfan67> ethan, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you need to contact Mojang Support. I can provide a link if you need.
#647 [11:48] <mr10> I just transferred to a mojang account, and i put in the wrong email and i want to change it but i cant because i have to verify
#648 [11:49] <mr10> i cant verify because its not my email
#649 [11:49] <Capfan67> mr10, Ah. In that case, you'll need to contact Mojang support:
#650 [11:49] <Capfan67> ??> mr10 account/send-email
#651 [11:49] <Absol> mr10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#652 [11:49] <Absol> mr10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#653 [11:54] * polacka24 [webchat@9.red-81-37-205.dynamicip.rima-tde.net] has joined #minecrafthelp
#654 [11:54] <mr10> thanks
#655 [11:54] * mr10 [webchat@c-76-117-22-224.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#656 [11:55] <polacka24> hey, my email doesn't exist anymore and I can't change the security questions.
#657 [11:55] <polacka24> what can I do
#658 [11:55] <Capfan67> polacka24, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support. I can provide a link if you need.
#659 [12:06] * vetle [webchat@ti0062a400-0561.bb.online.no] has joined #minecrafthelp
#660 [12:07] <vetle> hey, im having trouble migratring my account
#661 [12:07] <vetle> i cant remember my username
#662 [12:07] <Capfan67> vetle, Your username and coordinates are written to your logs when you load a world. Look at your old logs.
#663 [12:08] <vetle> dont have any on this computer
#664 [12:09] <Capfan67> vetle, You'll need *something* to identify your account, such as the original email used to register the account. With that, you'll need to contact Mojang Support:
#665 [12:09] <Capfan67> ??> vetle account/send-email
#666 [12:09] <Absol> vetle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#667 [12:09] <Absol> vetle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#668 [12:13] <vetle> okey thanks
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#670 [12:25] * Its_A_Bear [webchat@cpe-174-101-86-66.columbus.res.rr.com] has joined #minecrafthelp
#671 [12:26] <Its_A_Bear> how do you return you're minecrft java edition?
#672 [12:27] <Capfan67> Its_A_Bear, Do you have a technical issue you'd like to try to resolve first?
#673 [12:28] <Its_A_Bear> Well I am on a laptop so it is very slow for me ;-;
#674 [12:28] * Nad [webchat@cpc115198-nmal23-2-0-cust565.19-2.cable.virginm.net] has joined #minecrafthelp
#675 [12:29] <Capfan67> Its_A_Bear, Ah, I see. I'll post two tidbits. One is improving performance, and the other is the refund policy. You can decide from there:
#676 [12:29] <Nad> Hello! I think my account was hijacked a while ago, can anyone help with it?
#677 [12:29] <Capfan67> ??> Its_A_Bear improve-fps
#678 [12:29] <Absol> Its_A_Bear: Some pointers on how to improve FPS: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
#679 [12:29] <Capfan67> ??> Its_A_Bear account/refund
#680 [12:29] <Absol> Its_A_Bear: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#681 [12:29] <Morpheus> Nad, Hey. Why do you think your account has been hacked?
#682 [12:29] <Its_A_Bear> thank you Capfan67
#683 [12:30] <Nad> I got an email saying it has been migrated and I can't seem to receive password reset emails
#684 [12:30] <Morpheus> Nad, What's your username?
#685 [12:31] <Nad> Can't disclose account information unfortunately, is there anything I can do other than wait for support?
#686 [12:31] <Morpheus> Nad, We can't do anything with the information, I was asking so I could check the name history to see if it has been changed
#687 [12:32] <Morpheus> You can do it yourself though: http://namemc.com/
#688 [12:32] <Nad> Oh It says the name is available
#689 [12:32] <Nad> so looks like someone has changed it
#690 [12:33] <Morpheus> Nad, Have you already sent an email to mojang explaining the situation?
#691 [12:33] <Nad> Aye I have, and it seems like that's all I can do for now
#692 [12:33] <Morpheus> Nad, Yea. You'll need to wait for a reply, it can take up to 3 weeks right now
#693 [12:34] <Nad> Yeah :( I put in my ticket early
#694 [12:34] <Nad> if I can provide transaction ID I should be able to get it back right?
#695 [12:34] <Morpheus> Nad, Yep! If you can't find your transaction ID you can always ask for alternate verification methods
#696 [12:35] * karolito17 [webchat@rev-46.229.158.109.atman.pl] has joined #minecrafthelp
#697 [12:35] <karolito17> Witam, mam problem z kontem
#698 [12:35] <Nad> I have it thankfully
#699 [12:35] <karolito17> Otóż jakiś czas temu zostało najprawdopodobniej skradzione mi konto i ktoś zmienił mi nick
#700 [12:36] <karolito17> Czy da się powrócić do starego nicku czy trzeba czekać 30 dni ?
#701 [12:36] <Nad> I'm not sure I'd be able to provide any other verification methods ha, I bought it in like 2011 I'm not sure I'd be able to provide anything else other than the original email
#702 [12:36] <Nad> Anyway! thank you for your help Morpheus I appreciate it :)
#703 [12:36] <Morpheus> karolito17, You'll need to wait the 30 days to change your name
#704 [12:36] <Morpheus> Nad, No problem! Good luck
#705 [12:37] <karolito17> noo..
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#707 [12:37] <karolito17> nawet jeżeli ktoś ukradł konto i zmienił nick ?
#708 [12:38] <karolito17> i nie można się zalogować na żaden serwer ?
#709 [12:38] <Morpheus> karolito17, https://translate.google.com/#view=home&op=translate&sl=pl&tl=en
#710 [12:38] * Ham_0125 [webchat@c-67-190-67-93.hsd1.co.comcast.net] has joined #minecrafthelp
#711 [12:38] <karolito17> Ok.
#712 [12:38] <karolito17> I know :D
#713 [12:39] <Ham_0125> I know my username and password to my account (so I can play), but I can't remember my security questions and the email associated with the account was deleted. Is there an easy way to fix this?
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#715 [12:40] <Morpheus> ??> Ham_0125 account/send-email
#716 [12:40] <Absol> Ham_0125: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#717 [12:40] <Absol> Ham_0125: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#718 [12:40] <karolito17> I have a problem: I have stolen the account but I regained it, but someone changed my nickname, do I have to wait 30 days to change my nickname or write an e-mail to the mojang administration?
#719 [12:40] <Morpheus> karolito17, Wait the 30 days to change the username
#720 [12:40] <karolito17> :(
#721 [12:42] <karolito17> 28 days :(
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#724 [12:45] <James> ok, i have a probelem every time i get on minecraft it says "unable to start java"
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#727 [12:46] <meikshurloro> hello?
#728 [12:46] <meikshurloro> someone here?p
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#733 [12:48] <Patrick> Minecraft Launcher won't let me sign in. (User Name and Email Address used.) Tried the "Forgot Password" option. Never get a reset email.
#734 [12:49] <Si1on> Unable to save download. mk_mk.json
#735 [12:49] <Si1on> Name: mk_mk.json
#736 [12:49] <harryb23> Hi, I'm having problems with loading minecraft, whenever i open minecraft, its says its not responding and i get the message "Java platform SE binary not responding" anyone know how to fix this?
#737 [12:50] <Si1on> Error details: Attempting to move successful download to C:\Users\Simon\AppData\Roaming\.minecraft\assets\objects\6c\6c928b80c1999294e66c579e330cbf945bfc67cb The process cannot access the file because it is being used by another process.
#738 [12:50] <Morpheus> ??> harryb23 av/adwcleaner
#739 [12:50] <Absol> harryb23: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#740 [12:50] <Absol> harryb23: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#741 [12:50] <Morpheus> ??> Si1on HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#742 [12:50] <Morpheus> ??> Si1on tools/hjt
#743 [12:50] <Absol> Si1on: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#744 [12:50] <Absol> Si1on: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#746 [12:50] <harryb23> thank you ill give it a try
#747 [12:51] <Morpheus> ??> Patrick account/send-email
#748 [12:51] <Absol> Patrick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#749 [12:51] <Absol> Patrick: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#750 [12:51] <Patrick> @Absol I alredy tried that. It has been almost two weeks without a response.
#751 [12:52] <Morpheus> ??> Patrick account/send-email/wait-time
#752 [12:52] <Absol> Patrick: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#756 [12:53] <FlashUltimate15> I have purchased minecraft a long time ago, about a month or two ago I think. A few weeks after I bought minecraft, I restarted my computer because of an issue that was happening. Apparently, now I have to purchase it again. What do I do?
#757 [12:54] * nook [webchat@78-69-183-183-no160.tbcn.telia.com] has joined #minecrafthelp
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#759 [12:54] <Morpheus> ??> FlashUltimate15 launcher/relog
#760 [12:54] <Absol> FlashUltimate15: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#761 [12:54] <FlashUltimate15> Alright, will try now
#762 [12:55] <nook> So I can't connect to my friends server, and the error log : io.netty.channel.abstractchannel$annotatedconnectexception connection refused comes up how do I fix it?
#763 [12:56] <FlashUltimate15> I still only have access to the demo and not the full version, even after reentering the info
#764 [12:56] <Morpheus> ??> FlashUltimate15 account/send-email
#765 [12:56] <Absol> FlashUltimate15: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#766 [12:56] <Absol> FlashUltimate15: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#767 [12:56] <Morpheus> nook, Are you sure the server has been port forwarded?
#768 [12:56] <Si1on> https://paste.ubuntu.com/p/rrXcwdJZJh/
#769 [12:57] <nook> Yes i believe so
#770 [12:57] <Morpheus> Si1on, You've got a piece of malware called ReleventKnowlage which is known to cause issues with minecraft. This tool will remove it for you:
#771 [12:57] <Morpheus> ??> Si1on av/adwcleaner
#772 [12:57] <Absol> Si1on: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#773 [12:57] <Absol> Si1on: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#775 [12:58] * Wowmeme [webchat@pool-100-36-126-197.washdc.fios.verizon.net] has joined #minecrafthelp
#776 [12:58] <Wowmeme> wow
#777 [12:59] <Morpheus> Wowmeme, Hey. How can we help?
#778 [12:59] <Wowmeme> Hello
#779 [12:59] <Morpheus> nook, Can you send me the IP? /msg Morpheus [MSG]
#780 [12:59] <Wowmeme> Theres the mk_mk.json file missing
#781 [13:00] <Wowmeme> says its being used somewhere else
#782 [13:00] <Morpheus> Wowmeme, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#783 [13:00] <Morpheus> ??> Wowmeme tools/hjt
#784 [13:00] <Absol> Wowmeme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#785 [13:00] <Absol> Wowmeme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#786 [13:00] <Wowmeme> no
#787 [13:00] <Wowmeme> no
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#789 [13:02] <Morpheus> nook, It won't ping, ask your friend to make sure he's followed the portforward steps to the letter
#790 [13:07] * Si1on [webchat@76-237-89-18.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#791 [13:09] <Si1on> https://paste.ubuntu.com/p/4Cjk8c77fc/
#792 [13:12] * thijs [webchat@ip-170-146-106-77.eidsiva.net] has joined #minecrafthelp
#793 [13:12] <Si1on> Name: qya_aa.json
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#799 [13:26] <mandip> 2648623
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#806 [13:42] * emporer7 [webchat@pool-173-56-224-72.nycmny.fios.verizon.net] has joined #minecrafthelp
#807 [13:44] <emporer7> Hello! I have been using Minecraft on this computer for years and suddenly yesterday I was unable to login as the password didn't work. I tried to migrate the account to a Mojang account but on my Mojang account only the demo was available. Any idea what this is?
#808 [13:45] <Capfan67> emporer7, Let's check to see if someone has stolen and changed the name. What is your username?
#809 [13:45] <emporer7> emporer7
#810 [13:45] <emporer7> I checked the namesmc website but the skin was the same, although that was all I could tell.
#811 [13:46] <Capfan67> emporer7, Unchanged. That's a good sign.
#812 [13:46] <Capfan67> emporer7, When you try to login with the launcher, what message do you get?
#813 [13:46] <emporer7> One moment while I get you the exact message...
#814 [13:46] <emporer7> "Login failed. Invalid username or password. "
#815 [13:47] <Capfan67> emporer7, Hmm. I see that it's a Mojang account now, so the migration appears to be successful. If you log into Mojang.com and look at your account page, do you see Java Edition listed?
#816 [13:48] <emporer7> One moment while i do that...
#817 [13:49] <emporer7> So after logging in, there is a page entitled "My Gift Codes" with a button to redeem a gift code or prepaid card.
#818 [13:49] <emporer7> That's all there is in the body of the page.
#819 [13:49] <Capfan67> emporer7, So, the account has been migrated, but not to the account you think. Is it possible that you used a different email address?
#820 [13:50] <emporer7> Maybe, I have one other email address I might have used, and I think I already tried that; but I'll try it again.
#821 [13:52] <emporer7> No, that didn't work.
#822 [13:53] <Capfan67> emporer7, So, your account has been migrated, but apparently not to the account you think it's on. I can't think of any other self-service paths forward. I recommend submitting a ticked for Mojang Support. Best case, you figure out where the account was migrated to soon. Worst case, Mojang responds and helps you sort it out.
#823 [13:53] <emporer7> So, the account has been migrated, but not to my Mojang account? Is there a way to look up Mojang accounts by email?
#824 [13:53] <Capfan67> ??> emporer7 account/send-email
#825 [13:53] <Absol> emporer7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#826 [13:53] <Absol> emporer7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#827 [13:54] <Capfan67> emporer7, Looking up Mojang accounts by email involves logging into Mojang.com and looking at the account page.
#828 [13:54] <emporer7> Yes, I opened a ticket already but I just hoped I would figure it out and not wait for the month-long backlog.
#829 [13:54] <Capfan67> emporer7, If there's a license attached to that account, it'll display on that page.
#830 [13:54] <emporer7> Wait, the account page?
#831 [13:55] <Capfan67> emporer7, Yes. This page: https://account.mojang.com/me
#832 [13:55] <emporer7> Under the settings dropdown?
#833 [13:55] * nook [webchat@78-69-183-183-no160.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#834 [13:56] <Capfan67> emporer7, Settings let's you change password and such. Just click on "My Account" to see the Game License page.
#835 [13:56] <emporer7> All it lists is the Gift Code option.
#836 [13:57] <Capfan67> emporer7, If you have licenses on that account, you see them and their purchase date. If not, you see a prompt to enter a gift code.
#837 [13:57] <emporer7> So somehow it was migrated to a Mojang account, just not my own I suppose.
#838 [13:57] <Capfan67> emporer7, That seems to be the case, somehow.
#839 [13:58] <emporer7> Ah well, I suppose I'll just have to wait for the ticket to come back. I'm just confused as to why my password would suddenly stop working is all.
#840 [13:58] <emporer7> Thank you for your help though, I appreciate it!
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#842 [14:02] * Allo_123 [webchat@185.183.146.210] has joined #minecrafthelp
#843 [14:02] <Allo_123> Hello
#844 [14:02] <Capfan67> Allo_123, Hi
#845 [14:02] <Allo_123> I need some help!
#846 [14:02] <Capfan67> Allo_123, What do you need help with?
#847 [14:03] <Allo_123> i can't update my acoount because i don't know my email
#848 [14:03] <Capfan67> Allo_123, Do you have a Mojang or Legacy account?
#849 [14:04] <Allo_123> nope i got a old premium account, i used to login with username and password
#850 [14:04] <Capfan67> Allo_123, Ok, that's a legacy account. To self-manage your account, you need to know your email address. If you don't know your email address, you'll need to contact Mojang to migrate:
#851 [14:04] <Capfan67> ??> Allo_123 account/send-email
#852 [14:04] <Absol> Allo_123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#853 [14:04] <Absol> Allo_123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#854 [14:05] <Allo_123> okey thank you!
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#856 [14:25] * plshelp [webchat@24-104-71-67-ip-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#857 [14:25] <plshelp> Hi what do i do if i remember my really old minecraft (not mojang) account name, but dont remember the email associated with it
#858 [14:25] <plshelp> So i cant migrate it to mojang
#859 [14:25] <plshelp> I remember the username and password though
#860 [14:28] <Capfan67> plshelp, To self-manage your account, you need to know your email address. If you don't know your email address, you'll need to contact Mojang to migrate:
#861 [14:28] <Capfan67> ??> plshelp account/send-email
#862 [14:28] <Absol> plshelp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#863 [14:28] <Absol> plshelp: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#864 [14:28] <plshelp> The problem is i dont have my transaction ID either. that was in the email lol
#865 [14:28] <Capfan67> plshelp, Explain that to Mojang. Provide as much information as you can. If you have options, they'll let you know.
#866 [14:29] <plshelp> Okay, thank you. it says they're still replying to peopel from February 25th.. So i assunme that it will take a month to get back?
#867 [14:30] <Capfan67> plshelp, Yes, unfortunately due to flu season, and the data breach at the beginning of the year (not Mojang), they're behind.
#868 [14:30] <plshelp> Ah alright well thanks for the help
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#870 [14:47] * nitay [webchat@cm-84.209.28.33.getinternet.no] has joined #minecrafthelp
#871 [14:48] <nitay> hey heelo? my friend downloaded mcleaks on my computer how do i delet all the haost files? plz help its reaaly bad for my minecraft plz help
#872 [14:53] * Angelo [webchat@50-207-162-120-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#873 [14:54] <Angelo> Hello, long ago I purchased minecraft and when the time came to switch from a minecraft to a mojang account I did, however, I switched the email to a school email that got deleted so I cannot sign in and I cannot change my password. Any suggestions?
#874 [15:01] <nitay> reply allreaddy
#875 [15:03] * PLZ_HELP [webchat@cpe-72-226-123-149.nyc.res.rr.com] has joined #minecrafthelp
#876 [15:03] <PLZ_HELP> Hi
#877 [15:04] <PLZ_HELP> when i try to login to minecraft on minecraft launcher it says Could not connect to server. can anbody help
#878 [15:05] <Capfan67> PLZ_HELP, Hi
#879 [15:05] <Capfan67> PLZ_HELP, Let's take a look and see if there are any programs that would be causing this error:
#880 [15:05] <Capfan67> ??> PLZ_HELP tools/hjt
#881 [15:05] <Absol> PLZ_HELP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#882 [15:05] <Absol> PLZ_HELP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#883 [15:06] <PLZ_HELP> It said "your system has denied access to host files
#884 [15:07] <nitay> do not he is trying to steal your information
#885 [15:07] * nitay [webchat@cm-84.209.28.33.getinternet.no] has quit. (Quit: webchat.esper.net)
#886 [15:07] <Capfan67> PLZ_HELP, That happens when you don't run as administrator. The report will still run fine. No worries.
#887 [15:08] <PLZ_HELP> im done analyzing now what do i do?
#888 [15:08] <Capfan67> PLZ_HELP, The tool will create a report. As the instructions tell you, copy the report to the content field of the website, enter something in Poster, then click"Paste!". You will get a new page. Give us that link.
#889 [15:10] <PLZ_HELP> ?
#890 [15:10] <Capfan67> PLZ_HELP, What part are you stuck on?
#891 [15:10] <PLZ_HELP> The copy the report part
#892 [15:11] * ZZ [webchat@burlon0312w-lp130-01-65-93-57-189.dsl.bell.ca] has joined #minecrafthelp
#893 [15:12] <Capfan67> PLZ_HELP, Use CTRL+A then CTRL+C to selecct and copy the report. Next, go to http://paste.ubuntu.com/ and paste the report to the content field.
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#895 [15:13] <PLZ_HELP> how does the report look like?
#896 [15:13] <Capfan67> PLZ_HELP, Did you run the hjt tool?
#897 [15:14] <PLZ_HELP> yes
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#900 [15:14] <PLZ_HELP> it showed me r1,r2,r3,r4 and so on
#901 [15:14] <Capfan67> PLZ_HELP, Did you tell the tool to Scan and save a log?
#902 [15:14] * Sammy1503 [webchat@ip-176-199-146-104.hsi06.unitymediagroup.de] has quit. (Client Quit)
#903 [15:14] <PLZ_HELP> yes
#904 [15:15] <Capfan67> PLZ_HELP, Ok, yes. That's a normal report. That's the report of running applications on your system, so we can see if any are blocking your login.
#905 [15:15] <PLZ_HELP> ok
#906 [15:15] <ZZ> Hi, so my game keeps crashing every time I enter or load a world. In the "latest" log txt file, it says:
#907 [15:15] <ZZ> https://paste.gg/p/anonymous/d1495df8d2bf4a5b961cc2acc2501e74 this happens on every version, and has been a persistent problem for months now.
#908 [15:15] <ZZ> any help?
#909 [15:16] <Capfan67> ZZ, There aren't any errors in that log fragment. Can you paste the full log after a crash?
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#911 [15:17] <ZZ> https://paste.gg/p/anonymous/dfb6f07562f843838f50a0813e513fcf
#912 [15:17] <PLZ_HELP> should all the boxes be checked in?
#913 [15:18] * alex6 [webchat@69.43.66.17] has joined #minecrafthelp
#914 [15:18] <Capfan67> PLZ_HELP, You can leave them default.
#915 [15:18] <CarolaSan> Hello. Anyone here who can help me?
#916 [15:18] * jjsargent [webchat@c-73-54-159-13.hsd1.ga.comcast.net] has joined #minecrafthelp
#917 [15:18] <PLZ_HELP> ok
#918 [15:18] <alex6> hey i need help getting my account back
#919 [15:18] <Capfan67> ZZ, Again, no crash there. When it crashes, what do you see?
#920 [15:19] <Capfan67> alex6, what trouble are you having?
#921 [15:19] <jjsargent> I'm having a lot of trouble connecting to MC. I may have been banned for some unknown reason. Every time I try to launch the game, it freezes on the Mojang logo.
#922 [15:19] <alex6> so i havent played in years
#923 [15:19] <ZZ> I just get the windows "minecraft has stopped working" and then there isn't even an option to wait, only to close the program
#924 [15:19] * PLZ_HELP [webchat@cpe-72-226-123-149.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#925 [15:20] <alex6> and i lost the email for my old account
#926 [15:20] <Capfan67> ZZ, Let's take a look and see if there are any programs that would be causing this error:
#927 [15:20] <Capfan67> ??> zz tools/hjt
#928 [15:20] <Absol> ZZ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#929 [15:20] <Absol> ZZ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#930 [15:20] <CarolaSan> Today I wrote to the support that i want to delete my Account. But now I want to keep my Account. What should I do?
#931 [15:20] <Capfan67> jjsargent, do you receive an error description or number, or just the "not responding"?
#932 [15:20] <jjsargent> Only the "not responding"
#933 [15:21] <Capfan67> CarolaSan, Write them again and let them know.
#934 [15:21] <jjsargent> Then it says that it crashed after I choose to abandon the hopeless startup.
#935 [15:21] <Capfan67> alex6, If you don't know your email address, you'll need to contact Mojang to recover your account:
#936 [15:21] <Capfan67> ??> alex6 account/send-email
#937 [15:21] <Absol> alex6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#938 [15:21] <Absol> alex6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#939 [15:21] <CarolaSan> +Capfan67 ok, thank you.
#940 [15:21] <alex6> yea i did that already thanks tho
#941 [15:21] * qwertyuiop [webchat@cpe-72-226-123-149.nyc.res.rr.com] has joined #minecrafthelp
#942 [15:21] * alex6 [webchat@69.43.66.17] has quit. (Client Quit)
#943 [15:22] <Capfan67> jjsargent, That is sometimes incompatible software. Let's see:
#944 [15:22] <Capfan67> jjsargent, That is sometimes incompatible software. Let's see:
#945 [15:22] * qwertyuiop [webchat@cpe-72-226-123-149.nyc.res.rr.com] has left #minecrafthelp
#946 [15:22] <Capfan67> ??> jjsargent tools/hjt
#947 [15:22] <Absol> jjsargent: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#948 [15:22] <Absol> jjsargent: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#949 [15:23] * qwertyuiop [webchat@cpe-72-226-123-149.nyc.res.rr.com] has joined #minecrafthelp
#950 [15:23] <ZZ> I opened the HijackThis program and clicked what you said, but it instantly gave me a report saying "For some reason your system denied write access to the Hosts file. if any hijacked domains are in this file, Hijack may NOT be able to fix this"
#951 [15:24] <Capfan67> ZZ, that happens if you don't run as admin. no worries, it'll still produce the report just fine.
#952 [15:24] <jjsargent> https://paste.ubuntu.com/p/2jqsWgQkM5/
#953 [15:24] <ZZ> Ok it gave me this
#954 [15:24] <ZZ> https://paste.gg/p/anonymous/961ce6b0bfca42ed93ff3411237d23cb
#955 [15:25] <Capfan67> jjsargent, You have bundleware known as RelevantKnoweldge. I'll link the removal instructions:
#956 [15:25] <Capfan67> ??> jjsargent av/adwcleaner
#957 [15:25] <Absol> jjsargent: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#958 [15:25] <Absol> jjsargent: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#959 [15:25] <Absol> jjsargent: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#960 [15:25] * CarolaSan [webchat@ip5f5bdacc.dynamic.kabel-deutschland.de] has left #minecrafthelp
#961 [15:25] * qwertyuiop [webchat@cpe-72-226-123-149.nyc.res.rr.com] has quit. (Client Quit)
#962 [15:25] <jjsargent> Is it free? I can't tell you how many times I've tried to remove things with software that claims to be free and then is paid instead.
#963 [15:26] <Capfan67> jjsargent, It's free. The download starts automatically. Don't do anything else on the web page.
#964 [15:27] * jjsargent [webchat@c-73-54-159-13.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#965 [15:28] <Capfan67> ZZ, you didn't use the site the page instructed, so my tool can't scan, but looking manually I don't see anything obvious. When the game crashes, does it produce a crash-report in the crash-report folder?
#966 [15:31] * jjsargent [webchat@c-73-54-159-13.hsd1.ga.comcast.net] has joined #minecrafthelp
#967 [15:31] <Capfan67> jjsargent, Welcome back
#968 [15:31] <jjsargent> Thank you. I've done what was instructed.
#969 [15:31] <Capfan67> jjsargent, See if the game runs now.
#970 [15:31] <ZZ> For some reason I can't even find a crash reports folder in the .minecraft folder
#971 [15:33] <jjsargent> It's working fine so far. Thanks! I'll say something if it freezes again.
#972 [15:33] <Capfan67> jjsargent, Outstanding. Enjoy!
#973 [15:34] <Capfan67> ZZ, Unexpected/unlogged errors are usually caused by incompatible software, but I don't see any loaded. Game/world/java issues would crash and the launcher would document the crash. It's very odd that you don't see that.
#974 [15:35] <Capfan67> ZZ, Let's try this: Close everything. Then run the game and let it crash. Finally, give me your .minecraft/launcher_log.txt contents. It should show the launcher output after the crash.
#975 [15:36] <Capfan67> ZZ, That is, let it crash and return to the launcher. Then retrieve the log file.
#976 [15:36] * SSandwich [webchat@c-98-236-235-146.hsd1.oh.comcast.net] has joined #minecrafthelp
#977 [15:36] <ZZ> https://paste.gg/p/anonymous/b0ae3279068643ac893a91ff645346fa
#978 [15:37] <ZZ> I had just done that anyways so it was a quick thing to grab
#979 [15:39] <SSandwich> So I am able to get into the game menu but when i try to join a server or go into one of my single-player worlds it ends up crashing. I've also tried looking up the exit code but have not found anything on it
#980 [15:39] <jjsargent> Thanks again! It was really helpful to talk to you lot.
#981 [15:41] <SSandwich> Also the exit code is -805306369
#982 [15:41] <Capfan67> ZZ, Stand by...
#983 [15:42] <Capfan67> SSandwich, that's sometimes caused by bundleware/malware. Lets see if you have any:
#984 [15:42] <Capfan67> ??> SSandwich tools/hjt
#985 [15:42] <Absol> SSandwich: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#986 [15:42] <Absol> SSandwich: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#987 [15:44] * SSandwich [webchat@c-98-236-235-146.hsd1.oh.comcast.net] has quit. (Quit: webchat.esper.net)
#988 [15:46] * SSandwich [webchat@c-98-236-235-146.hsd1.oh.comcast.net] has joined #minecrafthelp
#989 [15:46] <SSandwich> Sorry could you tell me what to do again i had to restart the computer
#990 [15:47] <Capfan67> ZZ, So, "fatal Process crashed with exit code 255", with no other information, is not an error I can find any information about. Very odd. Also, "warn Can't keep up! Is the server overloaded? Running 3509ms or 70 ticks behind" indicates your system is heavily overloaded when trying to load the world. Is this very old hardware?
#991 [15:47] <Capfan67> ??> SSandwich tools/hjt
#992 [15:47] <Absol> SSandwich: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#993 [15:47] <Absol> SSandwich: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#994 [15:49] <SSandwich> https://paste.ubuntu.com/p/RNQk7qmsFZ/ That should it.
#995 [15:49] <ZZ> This computer is from around 2016, and it initially ran perfectly fine
#996 [15:50] <ZZ> at one point I completely uninstalled and reinstalled the game to try and fix it, but the same error persisted
#997 [15:50] <Capfan67> ZZ, Does the world crash if you create a new world, or just a specific world?
#998 [15:50] <Capfan67> ZZ, ah.. that answers that question.
#999 [15:51] <ZZ> I cant go on a single world or server
#1000 [15:51] <ZZ> it just wont
#1001 [15:51] <Capfan67> ZZ, ok.
#1002 [15:54] <Capfan67> ZZ, I can't think of any situation specific steps to take. From here, we usually fall back to two generic steps (1) ADWare cleanup and (2) reinstall. Let's start with the ADWCleaner:
#1003 [15:54] <Capfan67> ??> ZZ av/adwcleaner
#1004 [15:54] <Absol> ZZ: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1005 [15:54] <Absol> ZZ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1006 [15:56] * ZZ [webchat@burlon0312w-lp130-01-65-93-57-189.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1007 [15:58] <SSandwich> I'm not sure if I gave too much info on the link I sent but I copied and pasted everything that came up.
#1008 [16:00] <Capfan67> SSandwich, After you create the paste, it will take you to a new page. We need the link to that new page.
#1009 [16:00] <SSandwich> I did do that did the link I posted not work?
#1010 [16:01] * ZZ [webchat@burlon0312w-lp130-01-65-93-57-189.dsl.bell.ca] has joined #minecrafthelp
#1011 [16:01] <Capfan67> SSandwich, Oh! Back a ways. I'm sorry I missed it.
#1012 [16:01] <SSandwich> Its fine lol.
#1013 [16:01] <ZZ> Ok it finished the cleanup. Before it restarted it said 83 threats, so
#1014 [16:02] <Capfan67> SSandwich, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called RelevantKnoweldge. It causes your issue. I'll post removal instructions:
#1015 [16:02] <Capfan67> ??> SSandwich av/adwcleaner
#1016 [16:02] <Absol> SSandwich: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1017 [16:02] <Absol> SSandwich: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1018 [16:02] <ZZ> https://paste.gg/p/anonymous/3ebd6e04ffd84804a97b4c4ab551b3ff
#1019 [16:02] <ZZ> here's the report it gave me once it finished and I logged back in to the pc
#1020 [16:03] <Capfan67> ZZ, Give the game a try again.
#1021 [16:03] <Capfan67> ZZ, Thanks.
#1022 [16:03] * SSandwich [webchat@c-98-236-235-146.hsd1.oh.comcast.net] has quit. (Quit: webchat.esper.net)
#1023 [16:05] * SSandwich [webchat@c-98-236-235-146.hsd1.oh.comcast.net] has joined #minecrafthelp
#1024 [16:06] <Capfan67> SSandwich, Welcome back.
#1025 [16:06] <SSandwich> Alright I'm back and restarted what should I do next?
#1026 [16:06] <Capfan67> SSandwich, Give the game a try.
#1027 [16:07] <SSandwich> It works! Thank you, you've been a great help!
#1028 [16:07] <Capfan67> SSandwich, Outstanding. Enjoy!
#1029 [16:07] <Capfan67> SSandwich, Outstanding. Enjoy!
#1030 [16:07] * SSandwich [webchat@c-98-236-235-146.hsd1.oh.comcast.net] has left #minecrafthelp
#1031 [16:09] * ZZ [webchat@burlon0312w-lp130-01-65-93-57-189.dsl.bell.ca] has joined #minecrafthelp
#1032 [16:10] <Capfan67> ZZ, Welcome back.
#1033 [16:11] <ZZ> Ok so I launched the game again in 1.13.1 and it got further, I was able to look around for a bit, albeit at like .1 fps. but then i pressed ESC to try and give it some time to load, as I figured that was the cause of the frame drop, but then it crashed again, the game just closed itself, no prompt. I'll look for a crash report
#1034 [16:12] <ZZ> this was what the latest.txt file said
#1035 [16:12] <ZZ> https://paste.gg/p/anonymous/c165c18c552a44fe89ca13da3be06683
#1036 [16:13] <Capfan67> ZZ, 35 seconds to load the world. Goodness.
#1037 [16:14] <Capfan67> ZZ, When you uninstalled and reinstalled, did you remove both the launcher (add/remove programs), AND delete/rename your .minecraft folder? Or did you only do one of the two?
#1038 [16:14] <ZZ> I found the program and uninstalled it through windows
#1039 [16:16] <Capfan67> ZZ, Ok, that's *only* the launcher, which is not likely the issue. Close everything and navigate to %appdata%. Rename your .minecaft folder to something else, such as .minecraft.old. Then, run your launcher and test again. You'll need to log back into the launcher when you do.
#1040 [16:18] <ZZ> It wont let me rename it, it says "The action cant be completed because the folder or a file is open in another program" despite neither the launcher or game being open. I opened task manager and couldnt see any java program running in the background either
#1041 [16:19] <Capfan67> ZZ, Close your launcher, game, notepad viewing logs, etc. Something you're running has a file in that folder open.
#1042 [16:19] * Loyl [webchat@cpe-65-190-149-36.nc.res.rr.com] has joined #minecrafthelp
#1043 [16:19] <ZZ> Oh my bad I had a log open]
#1044 [16:20] <Loyl> When i load my minecraft launcher, it loads normaly, when i click play, it says "Unable to start java"
#1045 [16:21] * Marcoin [webchat@91.196.226.204] has joined #minecrafthelp
#1046 [16:21] <Marcoin> Hello
#1047 [16:21] <Loyl> hey
#1048 [16:21] <Capfan67> Loyl, Lets take a look at your log. Do you know how to navigate to your .minecraft foldre?
#1049 [16:21] <Capfan67> Marcoin, Hi.
#1050 [16:21] <Marcoin> i have problem with my account
#1051 [16:21] <Capfan67> Marcoin, what problem do you have?
#1052 [16:21] <Loyl> got it
#1053 [16:22] * Loyl [webchat@cpe-65-190-149-36.nc.res.rr.com] has quit. (Client Quit)
#1054 [16:22] <Marcoin> i dont know my email and password but i know secret questions and old email how i can back my account
#1055 [16:23] <Capfan67> Marcoin, Do you have a legacy account (login with username), or a Mojang account (Login with email)?
#1056 [16:23] <Marcoin> no i only know my name secret questions and old emails
#1057 [16:25] <Capfan67> Marcoin, It was multiple choice. How do you login normally? With Username? With email? Which one?
#1058 [16:25] <Marcoin> email
#1059 [16:26] <Capfan67> Marcoin, Okay, so you have a Mojang account. Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers.
#1060 [16:26] <Capfan67> Marcoin, Do you know two of those three things, or only one?
#1061 [16:28] <ZZ> Ok I tried it again after renaming the old minecraft folder, but the same error as before popped up, and the game crashed.
#1062 [16:28] <Marcoin> i have access to my old email and i have answers
#1063 [16:28] <Capfan67> Marcoin, "old email" is not the email currently set for the account?
#1064 [16:29] <Capfan67> ZZ, Ok. I'm out of steps. I would suggest you create a ticket on the JIRA (http://bugs.mojang.com/) with your issue.
#1065 [16:30] <ZZ> Will do
#1066 [16:30] <Marcoin> i i have
#1067 [16:30] <Marcoin> email
#1068 [16:31] <Marcoin> but dont send me any email
#1069 [16:31] <Marcoin> to change passowrd
#1070 [16:31] <Marcoin> password
#1071 [16:31] <Capfan67> Marcoin, If you're not receiving Mojang system emails, you'll need to contact Mojang Customer Support for account recovery:
#1072 [16:31] * Marcoin [webchat@91.196.226.204] has quit. (Quit: webchat.esper.net)
#1073 [16:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1074 [16:32] * Marcoin [webchat@91.196.226.204] has joined #minecrafthelp
#1075 [16:33] <Marcoin> hello
#1076 [16:33] <Capfan67> Marcoin, If you're not receiving Mojang system emails, you'll need to contact Mojang Customer Support for account recovery:
#1077 [16:33] <Capfan67> ??> Marcoin account/send-email
#1078 [16:33] <Absol> Marcoin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1079 [16:33] <Absol> Marcoin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1080 [16:35] * Alec [webchat@bas1-steustache35-184-144-181-29.dsl.bell.ca] has joined #minecrafthelp
#1081 [16:37] <Alec> Hi, I can not connect to a server (even tho my friends can) that im hosting on a different machine in my house. I have the follow error: io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#1082 [16:37] <Capfan67> Alec, Are you connecting to the LAN IP, or trying to connect to the Internet IP?
#1083 [16:37] <Alec> My public ip adress
#1084 [16:38] <Alec> I also tried connecting with my own ip adress
#1085 [16:38] <Capfan67> Alec, Most routers don't support NAT Loopback (connecting from inside, to an outside IP routed back inside). When inside, connect to the LAN ip.
#1086 [16:38] * Loyl [webchat@cpe-65-190-149-36.nc.res.rr.com] has joined #minecrafthelp
#1087 [16:39] <Alec> Ok, and how can i know my lan ip adress?
#1088 [16:39] * zacstone [webchat@nat-0-131.soton.ac.uk] has joined #minecrafthelp
#1089 [16:39] <Marcoin> i have email
#1090 [16:39] <Capfan67> Alec, It would be the IP of the server that you port forwarded to, often in the 192.168.x.x or 10.10.x.x range.
#1091 [16:39] <Loyl> When i click start it says unable to start java
#1092 [16:39] <Loyl> please help
#1093 [16:39] <Capfan67> Loyl, Lets take a look at your log. Do you know how to navigate to your .minecraft foldre?
#1094 [16:39] <Alec> Ok, Capfan i already tried that and it did not work
#1095 [16:39] <Loyl> yes
#1096 [16:39] <zacstone> Hi there, struggling to log onto my minecraft acccount, have a username and a pre-mojang account email
#1097 [16:40] <Loyl> im here
#1098 [16:40] <Alec> Apparently it is supposed to be a problem linked to windows 10 fierwall
#1099 [16:41] <Loyl> im here
#1100 [16:41] <Capfan67> Loyl, copy the contents of your launcher_log.txt file to http://paste.ubuntu.com/
#1101 [16:41] <Capfan67> Loyl, give us the link after you create your paste.
#1102 [16:41] * zacstone [webchat@nat-0-131.soton.ac.uk] has quit. (Client Quit)
#1103 [16:41] <Marcoin> capfan67
#1104 [16:42] <Capfan67> Marcoin, Hello again.
#1105 [16:42] * Alec [webchat@bas1-steustache35-184-144-181-29.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1106 [16:42] <Marcoin> i know now my problem
#1107 [16:43] <Marcoin> my minecraft account is in my school email and my school stop all emails mojang send me how i can fix that
#1108 [16:43] * Loyl [webchat@cpe-65-190-149-36.nc.res.rr.com] has quit. (Client Quit)
#1109 [16:43] <Capfan67> Marcoin, Sounds like you'll need to change your email. You need to login to do that though, otherwise you'll need to contact Mojang to change your email.
#1110 [16:46] * Marcoin [webchat@91.196.226.204] has quit. (Quit: webchat.esper.net)
#1111 [16:48] * KuJo [webchat@66-190-229-157.dhcp.klfl.or.charter.com] has joined #minecrafthelp
#1112 [16:49] <KuJo> Hello, I have been trying to log into my minecraft account on windows 10, but it says I need to buy the game, but when I go to enter the code I got from the merge, it says my code has already been redeemed. I emailed mojang support last friday, and have yet to hear back. Any help?
#1113 [16:50] <Capfan67> KuJo, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1114 [16:50] <Capfan67> KuJo, They're 3+ weeks behind real time at the moment.
#1115 [16:50] * Vince [webchat@hmtnon0109w-lp140-04-142-112-166-92.dsl.bell.ca] has joined #minecrafthelp
#1116 [16:50] <KuJo> There isn't any technical support that can just give me a new key and could delete the one on my account?
#1117 [16:50] <Vince> I can't make a purchase with my visa card
#1118 [16:51] <Capfan67> KuJo, Not that I'm aware of.
#1119 [16:52] <KuJo> alright, thanks Capfan67
#1120 [16:52] <Capfan67> Vince, purchase issues often boil down to international purchase authorization from your bank.
#1121 [16:52] <Capfan67> Vince, Sometimes they're VPN related, but you don't seem to be behind one.
#1122 [16:52] <Vince> I talked to my bank and there is no issues with my card
#1123 [16:53] * KuJo [webchat@66-190-229-157.dhcp.klfl.or.charter.com] has quit. (Client Quit)
#1124 [16:53] <Capfan67> Vince, It's also possible you're having a browser issue. Have you tried making the purchase on a different device, such as a mobile?
#1125 [16:55] <Vince> yes, i have tried 2 different browers and my mobile
#1126 [16:56] <Capfan67> Vince, the only other issue I've seen is making sure the profile name you select is available. Otherwise I'm not sure what to suggest (this is a Java Edition Technical support channel for client and server issues).
#1127 [16:56] <Vince> ok thanks for your help
#1128 [17:00] * Vince [webchat@hmtnon0109w-lp140-04-142-112-166-92.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1129 [17:12] * jakesannes18 [webchat@104.143.209.99] has joined #minecrafthelp
#1130 [17:14] <jakesannes18> I forgot the email address that belongs to this email
#1131 [17:14] <Capfan67> jakesannes18, ...what? Do you mean you forgot the email that belongs to your account?
#1132 [17:17] * Tobu [webchat@81-197-172-189.elisa-laajakaista.fi] has joined #minecrafthelp
#1133 [17:17] <Tobu> Hello, my account is hacked and i have to change my email address to it. theres problem because the email is hacked also.
#1134 [17:20] * EZC [webchat@185.43.109.142] has joined #minecrafthelp
#1135 [17:20] <EZC> Hello, I need help accessing an old account that has been lost
#1136 [17:21] <EZC> Is it possible to find an account through an old username?
#1137 [17:22] <EZC> L8r then
#1138 [17:22] * EZC [webchat@185.43.109.142] has quit. (Client Quit)
#1139 [17:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1140 [17:26] * crazybranch [webchat@cpe-181-47-23-122.telecentro-reversos.com.ar] has joined #minecrafthelp
#1141 [17:26] * jojo [webchat@d173-238-224-60.home4.cgocable.net] has joined #minecrafthelp
#1142 [17:27] <jojo> My game keeps crashing im having issues
#1143 [17:27] <crazybranch> mi minecraft demo se crasheo y dice que necesito actualizar mis controladores como lo hago sin usar programas extraños
#1144 [17:27] <jojo> I speak english
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#1147 [17:29] * crazybranch [webchat@cpe-181-47-23-122.telecentro-reversos.com.ar] has joined #minecrafthelp
#1148 [17:29] <crazybranch> my minecraft demo crashed and says I need to update my drivers like I do without using strange programs
#1149 [17:34] * crazybranch [webchat@cpe-181-47-23-122.telecentro-reversos.com.ar] has joined #minecrafthelp
#1150 [17:37] * HE_05 [webchat@pool-96-253-55-17.prvdri.fios.verizon.net] has joined #minecrafthelp
#1151 [17:37] <crazybranch> my minecraft crashed and it tells me that I have to update the drivers like I do without downloading any dangerous or strange application or program/en español/mi minecraft se crasheo y me dice que tengo que actualizar los controladores como lo hago sin descargar ninguna aplicación o programa peligroso o extraño
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#1153 [17:40] * crazybranch [webchat@cpe-181-47-23-122.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#1154 [17:42] * BrenexGamer [webchat@187-84-163-151.beltraonet.com.br] has joined #minecrafthelp
#1155 [17:43] <BrenexGamer> Ola eu doei minha conta sem querer pra a optfine.E eu nao sei a PIN da minha conta
#1156 [17:43] <BrenexGamer> Eu ja perdi essa conta ja faiz 2 anos e nao consiguo recuperala
#1157 [17:44] * Hey [webchat@162.244.178.195] has joined #minecrafthelp
#1158 [17:44] * crazybranch [webchat@cpe-181-47-23-122.telecentro-reversos.com.ar] has joined #minecrafthelp
#1159 [17:44] <crazybranch> my minecraft crashed and it tells me that I have to update the drivers like I do without downloading any dangerous or strange application or program/en español/mi minecraft se crasheo y me dice que tengo que actualizar los controladores como lo hago sin descargar ninguna aplicación o programa peligroso o extraño
#1160 [17:45] <Hey> For some reason I am not getting the email to reset my password?
#1161 [17:46] <crazybranch> is not that
#1162 [17:46] <crazybranch> is error crash report
#1163 [17:47] <BrenexGamer> Mojang I can not retrieve my account in minecraft. For I donated it to the optfine. And I do not know my PIN
#1164 [17:48] <crazybranch> the error is crash report
#1165 [17:49] <crazybranch> #minecrafthelp my minecraft crashed and it tells me that I have to update the drivers like I do without downloading any dangerous or strange application or program/en español/mi minecraft se crasheo y me dice que tengo que actualizar los controladores como lo hago sin descargar ninguna aplicación o programa peligroso o extraño
#1166 [17:50] <BrenexGamer> Help
#1167 [17:52] * Dexter [webchat@modemcable048.47-178-173.mc.videotron.ca] has joined #minecrafthelp
#1168 [17:52] <Dexter> hello
#1169 [17:53] <Dexter> I can't log into my account but I know it's been several years since I last connect myself
#1170 [17:58] * JohnRA [webchat@cpc90638-farn10-2-0-cust261.6-2.cable.virginm.net] has joined #minecrafthelp
#1171 [18:01] <JohnRA> So I cannot login to play minecraft and I am noticing that Mojang supoort is currently saying they are replying to cases received on the 25 February. I submitted my ticket on the 19 March - Does that mean I can expect to wait another 22 days before I get an answer ? and 22 days before my daughter can play Minecraft again ?
#1172 [18:01] * Dexter [webchat@modemcable048.47-178-173.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#1173 [18:10] * crazybranch [webchat@cpe-181-47-23-122.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#1174 [18:15] * ZeNinja864 [~ZeNinja86@104.220.182.15] has joined #minecrafthelp
#1175 [18:16] * ZeNinja864 [~ZeNinja86@104.220.182.15] has quit. (Client Quit)
#1176 [18:23] * travesty [webchat@cpe-24-27-93-225.tx.res.rr.com] has joined #minecrafthelp
#1177 [18:23] <travesty> Hello?
#1178 [18:28] <Capfan67> travesty, Hi
#1179 [18:29] <travesty> Hey, I have a problem with my minecraft and was told this is a good place to find out a solution
#1180 [18:30] <Capfan67> travesty, Depending on the issue, that might be exactly true.
#1181 [18:31] <travesty> Well the problem is when I start a world or join a server it crashes
#1182 [18:31] <Capfan67> travesty, Does it crash with an error number or description, or do you just get "not responding"?
#1183 [18:32] <travesty> just not responding
#1184 [18:33] <Capfan67> travesty, Ok, that's often caused by incompatible software. Let's see:
#1185 [18:33] <Capfan67> ??> travesty tools/hjt
#1186 [18:33] <Absol> travesty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1187 [18:33] <Absol> travesty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1188 [18:34] * MasterBuilder905 [webchat@cpe-66-68-128-103.austin.res.rr.com] has joined #minecrafthelp
#1189 [18:34] <MasterBuilder905> I recently renewed my minecraft realm and I am unable to upload on my entire network.
#1190 [18:35] * Lord_of_Life [~Lord@77.28.160.210] has quit. (Ping timeout: 183 seconds)
#1191 [18:35] <MasterBuilder905> I cannot upload the world* to the realm across my entire network.
#1192 [18:35] <MasterBuilder905> Was I IP banned?
#1193 [18:35] * Lord_of_Life [~Lord@77.28.173.105] has joined #minecrafthelp
#1194 [18:36] <Capfan67> MasterBuilder905, We're volunteers who help with technical issues with the client, such as crashes. We are not Mojang. We wouldn't know if you were banned, though that would seem unusual.
#1195 [18:36] * MasterBuilder905 [webchat@cpe-66-68-128-103.austin.res.rr.com] has quit. (Client Quit)
#1196 [18:37] <travesty> https://paste.ubuntu.com/p/4QfgpHsYm6/
#1197 [18:37] <Capfan67> travesty, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#1198 [18:37] <BrenexGamer> Can someone help me? Good. I donate my minecraft account without wanting to optfine. Some of you can help me and I do not know what my PIN is.
#1199 [18:38] <Capfan67> ??> travesty av/adwcleaner
#1200 [18:38] <Absol> travesty: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1201 [18:38] <Absol> travesty: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1202 [18:38] <travesty> Thanks
#1203 [18:39] <Capfan67> BrenexGamer, I'm afraid that the translation isn't working well. What do you mean 'donate your account without wanting to optifine"? ..and do you mean your password isn't working?
#1204 [18:43] <BrenexGamer> Someone can help me I donate my minecraft account without wanting to optfine. And I do not know my P I N
#1205 [18:47] <Capfan67> BrenexGamer, Can you phrase the problem differently? Do you mean you don't know your password, or do you mean Transaction ID?
#1206 [18:48] <BrenexGamer> I do not know the email and the password and also I do not know what is the PIN of my account
#1207 [18:49] <Capfan67> BrenexGamer, if you do not know what email your account uses, and you don't know your password, you will need to contact Mojang Customer Support:
#1208 [18:49] <Capfan67> ??> BrenexGamer account/send-email
#1209 [18:49] <Absol> BrenexGamer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1210 [18:49] <Absol> BrenexGamer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1211 [18:52] <BrenexGamer> More and I do not even know the ID, the PIN and the Gift Code
#1212 [18:53] <Capfan67> BrenexGamer, Still, Only Mojang can help you. You will need to contact them.
#1213 [18:57] <BrenexGamer> I've already invested a lot of emails with her and they say she needs the PIN or the ID
#1214 [18:58] <Capfan67> BrenexGamer, Yes, you must demonstrate ownership before they give you the account.
#1215 [19:05] * jack [webchat@45.56.194.37] has joined #minecrafthelp
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#1218 [19:22] * sh0rt_boy [webchat@107-137-85-90.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1219 [19:22] <sh0rt_boy> hello?
#1220 [19:22] <sh0rt_boy> o
#1221 [19:22] <sh0rt_boy> hi i'm trying to have my account merged to my email as the email used to create my minecraft account was lost
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#1223 [19:23] * ZZ [webchat@burlon0312w-lp130-01-65-93-57-189.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1224 [19:24] * BrenexGamer [webchat@187-84-163-151.beltraonet.com.br] has quit. (Quit: webchat.esper.net)
#1225 [19:40] * SoyyoKK [webchat@174-126-248-248.cpe.cableone.net] has joined #minecrafthelp
#1226 [19:41] <SoyyoKK> cant start the game in my pc
#1227 [19:42] <SoyyoKK> i update java and still crashing
#1228 [19:53] * ARC127 [webchat@104.194.218.181] has joined #minecrafthelp
#1229 [19:55] <ARC127> Hello, I'm having trouble with my minecraft account. The launcher gives me a "Could not connect to server" error, and on the official minecraft website, entering my correct username and password is leading to the page doing nothing when I click the 'log in' button.
#1230 [20:07] * Steven [webchat@74-196-4-136.gvllcmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
#1231 [20:07] <Steven> Heylo?
#1232 [20:09] <Steven> I cant login to my account whenever i put in my email to change my password it wont email me. So I assume I dont have a account so I tried to make one but it says that I already have an account under that email
#1233 [20:09] <Steven> My email is harrisonsteven13@gmail.com
#1234 [20:11] * Steven [webchat@74-196-4-136.gvllcmta03.res.dyn.suddenlink.net] has quit. (Client Quit)
#1235 [20:30] * hello [webchat@cpe-67-245-161-173.nyc.res.rr.com] has joined #minecrafthelp
#1236 [20:30] <hello> hi is there anyone here who can help me
#1237 [20:31] <hello> my problem is that i can't log on to the windows 10 version. there is a button that says to sign in but then it just says buy minecraft with no option to log in.
#1238 [20:31] <hello> is that because it's just a demo version that came with windows 10?
#1239 [21:01] * Khauv3 [webchat@c-73-53-89-20.hsd1.wa.comcast.net] has joined #minecrafthelp
#1240 [21:03] <Khauv3> my issue is my minecraft is freezing on the mojang screen and will not progress further, game does not directly crash but brings up the not responding prompt.
#1241 [21:06] * RonaldSawvell [webchat@c-98-219-105-17.hsd1.fl.comcast.net] has joined #minecrafthelp
#1242 [21:07] <RonaldSawvell> every time i try to buy minecraft (my first time) it says "You need to enter a profile name" even though its already in there, i have all the billing info correct and my bank account open and i made sure the name wasn't taken but after many tries it does the same thing.
#1243 [21:07] <RonaldSawvell> It wont let me buy the game "You need to enter a profile name" is just stuck
#1244 [21:07] * Bluejay [webchat@c-73-53-107-236.hsd1.wa.comcast.net] has joined #minecrafthelp
#1245 [21:08] <Bluejay> hi guys
#1246 [21:08] <Bluejay> whats up
#1247 [21:08] <Bluejay> yall got problems to?
#1248 [21:08] <RonaldSawvell> to an extent
#1249 [21:08] <Bluejay> oh wait this isnt my chat room
#1250 [21:08] <Bluejay> sorry my mom gave me the wrong link
#1251 [21:08] <Bluejay> sorry my mom gave me the wrong link
#1252 [21:08] * Bluejay [webchat@c-73-53-107-236.hsd1.wa.comcast.net] has left #minecrafthelp
#1253 [21:10] * Bluejay [webchat@c-73-53-107-236.hsd1.wa.comcast.net] has joined #minecrafthelp
#1254 [21:10] <Bluejay> im back
#1255 [21:11] <Bluejay> im a body gaurd
#1256 [21:11] <Bluejay> i stand tall
#1257 [21:12] <Bluejay> is the person with smart gonna come
#1258 [21:13] <Bluejay> my mom broke my minecraft and i am super upset
#1259 [21:13] <Bluejay> but i fixed it dont worry
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#1261 [21:25] * jakesannes18 [webchat@104.143.209.99] has quit. (Quit: webchat.esper.net)
#1262 [21:35] * Hey [webchat@162.244.178.195] has quit. (Quit: webchat.esper.net)
#1263 [21:40] <Khauv3> l
#1264 [22:10] * Ethan [webchat@58.233.70.115.static.exetel.com.au] has joined #minecrafthelp
#1265 [22:10] * Ethan [webchat@58.233.70.115.static.exetel.com.au] has quit. (Client Quit)
#1266 [22:23] * kmac03 [webchat@ip72-222-156-68.ph.ph.cox.net] has joined #minecrafthelp
#1267 [22:23] <kmac03> hello
#1268 [22:24] <kmac03> i need help loging into my mc account i dont not have my password and dont have the email to reset my password so how can i get my account back
#1269 [22:27] * kmac03 [webchat@ip72-222-156-68.ph.ph.cox.net] has quit. (Client Quit)
#1270 [22:34] * bob [webchat@nat-130-132-173-120.central.yale.edu] has joined #minecrafthelp
#1271 [22:34] <bob> Someone for sure stole my account, changed the name and skin etc. I have my transaction ID. What do I do?
#1272 [22:35] <Capfan67> Hi Bob.
#1273 [22:35] <Capfan67> ??> bob account/hacked
#1274 [22:35] <Absol> bob: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1275 [22:35] <Absol> bob: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1276 [22:37] <Khauv3> my issue is my minecraft is freezing on the mojang screen and will not progress further, game does not directly crash but brings up the not responding prompt.
#1277 [22:37] * Sanguine_Creeper [webchat@c-73-169-125-139.hsd1.co.comcast.net] has joined #minecrafthelp
#1278 [22:37] * Sanguine_Creeper [webchat@c-73-169-125-139.hsd1.co.comcast.net] has quit. (Client Quit)
#1279 [22:37] <Capfan67> Khauv3, That's often caused by incompatible software. Let's see if you have any know incompatibilities:
#1280 [22:37] <Capfan67> ??> Khauv3 tools/hjt
#1281 [22:37] <Absol> Khauv3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1282 [22:37] <Absol> Khauv3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1283 [22:41] * bob [webchat@nat-130-132-173-120.central.yale.edu] has quit. (Quit: webchat.esper.net)
#1284 [22:41] <Khauv3> https://paste.ubuntu.com/p/pk768znNsR/
#1285 [22:42] <Capfan67> Khauv3, Stand by...
#1286 [22:42] <Capfan67> Khauv3, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called RelevantKnoweldge. It causes your issue. I'll post removal instructions:
#1287 [22:42] <Capfan67> ??> Khauv3 av/adwcleaner
#1288 [22:42] <Absol> Khauv3: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1289 [22:42] <Absol> Khauv3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1290 [22:47] * rat [webchat@cpe-45-50-89-220.socal.res.rr.com] has joined #minecrafthelp
#1291 [22:47] <rat> ay so i kinda forgot the email i used for the account i have rn, and i would like to change it
#1292 [22:47] * GayBee [webchat@072-238-071-088.res.spectrum.com] has joined #minecrafthelp
#1293 [22:47] <rat> any help?
#1294 [22:48] <Capfan67> rat, Knowing the email (and access to it) is pretty much required for both Legacy and Mojang accounts. You'll need to contact Mojang support:
#1295 [22:48] <rat> i have the username and password, i just need the email
#1296 [22:48] <rat> and i already contacted support, im just wondering if theres any other way
#1297 [22:48] <Capfan67> ??> rat account/send-email
#1298 [22:48] <Absol> rat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1299 [22:48] <Absol> rat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1300 [22:48] <GayBee> Hiya! I'm having an issue where the Minecraft launcher crashes a few seconds after clicking on play. If I try opening a 1.12 version, it doesn't crash but hangs on a white screen. Any help would be great!
#1301 [22:49] <Capfan67> GayBee, stand by..
#1302 [22:49] <rat> i cant find the transaction id if i dont remember the email lol
#1303 [22:51] * boBylliB [webchat@c-67-170-79-114.hsd1.wa.comcast.net] has joined #minecrafthelp
#1304 [22:52] * Khauv3 [webchat@c-73-53-89-20.hsd1.wa.comcast.net] has joined #minecrafthelp
#1305 [22:52] <Capfan67> Khauv3, Welcome back. If you've run the cleaner, try the game now.
#1306 [22:53] <Capfan67> ??> GayBee tools/hjt
#1307 [22:53] <Absol> GayBee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1308 [22:53] <Absol> GayBee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1309 [22:54] <GayBee> Will do! Might restart my computer bc the 1.12 window wont close so I'll be back in just a moment.
#1310 [22:54] * GayBee [webchat@072-238-071-088.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1311 [22:55] <Khauv3> thx m8
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#1316 [23:10] * ItzzNerdzz [webchat@c-67-187-168-93.hsd1.ca.comcast.net] has joined #minecrafthelp
#1317 [23:11] <ItzzNerdzz> Hello, I need some help logging in, anyone on?
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