#1 [00:00] * MizuNoIkari [webchat@d75-155-36-246.abhsia.telus.net] has joined #minecrafthelp
#2 [00:05] <MizuNoIkari> Hello, I'm having a problem with my Minecraft launching
#3 [00:06] <MizuNoIkari> well properly...I guess
#4 [00:06] <Capfan67> willies952002, what happens when you launch?
#5 [00:06] <MizuNoIkari> this https://youtu.be/1QvsDupUxbI
#6 [00:07] <MizuNoIkari> Is there anything I could do to fix this?
#7 [00:08] <Capfan67> MizuNoIkari, All I see is a watch. Can you describe what happens?
#8 [00:09] <MizuNoIkari> did you watch the full video?
#9 [00:09] <MizuNoIkari> It should show what's wrong
#10 [00:09] <MizuNoIkari> unless I didn't make it clear enough
#11 [00:10] <Capfan67> MizuNoIkari, Not clear. Are you trying to demonstrate that the game is slow on your PC?
#12 [00:11] <MizuNoIkari> So, My launcher is opening just fine, but when I try to Launch the game, it does everything, then the Launcher runs as a background process. Then nothing happens, I could wait for a very long time and Minecraft still won't open, The only way it opens is if I close the Launcher using Task manager
#13 [00:12] <Capfan67> MizuNoIkari, Ok, so "not responding". No problem. That's often caused by incompatible software. Let's see:
#14 [00:12] <Capfan67> ??> MizuNoIkari tools/hjt
#15 [00:12] <Absol> MizuNoIkari: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#16 [00:12] <Absol> MizuNoIkari: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#17 [00:15] <MizuNoIkari> https://paste.ubuntu.com/p/bCBbbSQ867/
#18 [00:15] <Capfan67> MizuNoIkari, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#19 [00:15] <Capfan67> ??> MizuNoIkari av/adwcleaner
#20 [00:15] <Absol> MizuNoIkari: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#21 [00:16] <Absol> MizuNoIkari: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#22 [00:18] * Skippy [webchat@204-9-212-143-RF-CustCPE.wireless.coppernet.net] has joined #minecrafthelp
#23 [00:19] <Skippy> i have 5 computers do i have to buy a copy of Minecraft for each one to be able to play together?
#24 [00:20] <Capfan67> Skippy, Assuming we're talking about the Java Edition, if you play separately, no. To play together, yes.
#25 [00:20] <Skippy> thank you
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#27 [00:23] * MizuNoIkari [webchat@d75-155-36-246.abhsia.telus.net] has joined #minecrafthelp
#28 [00:24] <MizuNoIkari> Okay, I restarted my Computer
#29 [00:24] <Capfan67> MizuNoIkari, Welcome back.
#30 [00:24] <MizuNoIkari> thank you
#31 [00:24] <Capfan67> MizuNoIkari, If you've run the Cleaner and changed your discord setting, try the game again.
#32 [00:24] <MizuNoIkari> okay
#33 [00:27] <MizuNoIkari> It worked, Thank you for everything!
#34 [00:28] <Capfan67> MizuNoIkari Outstanding. Enjoy!
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#36 [00:41] * madblox27 [webchat@50-27-27-147.lbbkcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#37 [00:41] <madblox27> my minecraft crashes after showing the mojang logo
#38 [00:42] * madblox27 [webchat@50-27-27-147.lbbkcmtk02.res.dyn.suddenlink.net] has quit. (Client Quit)
#39 [00:42] * madblox27 [webchat@50-27-27-147.lbbkcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#40 [00:42] <Capfan67> madblox27, Hi
#41 [00:42] <madblox27> hi
#42 [00:43] <Capfan67> madblox27, That's often caused by incompatible software. Let's see:
#43 [00:43] <Capfan67> ??> madblox27 tools/hjt
#44 [00:43] <Absol> madblox27: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#45 [00:43] <Absol> madblox27: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#46 [00:46] <madblox27> https://paste.ubuntu.com/p/RBz9hkf6s3/
#47 [00:47] <Capfan67> madblox27, Disable your Discord overlay in settings and try the game again.
#48 [00:48] <madblox27> it says its already off on discord
#49 [00:48] <Capfan67> madblox27, When the game crashes, do you get an error number or description?
#50 [00:48] <madblox27> The game crashed whilst unexpected error
#51 [00:48] <madblox27> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#52 [00:49] <Capfan67> madblox27, Ah.. That's a driver issue. Let's take a look at your hardware and drivers:
#53 [00:49] <Capfan67> ??> madblox27 win/dxdiag
#54 [00:49] <Absol> madblox27: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#55 [00:49] <madblox27> I just updated my drivers
#56 [00:49] <Capfan67> madblox27, I understand, but that error is telling you that your driver isn't compatible. Let's take a look.
#57 [00:50] <madblox27> https://paste.ubuntu.com/p/ZmhQCjDjrD/
#58 [00:53] <Capfan67> madblox27, Have you disabled your integrated GPU in your bios?
#59 [00:53] <madblox27> I have no idea what that means
#60 [00:53] <madblox27> in my bios?
#61 [00:55] <Capfan67> madblox27, Actually, hold on... Looking at the Dell forums.
#62 [00:57] <madblox27> k
#63 [00:59] <Capfan67> madblox27, I'm so sorry, but I've run out of time. I've left a note for the other helpers to pick up where we left off. Hopefully one will be along shortly.
#64 [00:59] <madblox27> ok thx
#65 [01:13] <madblox27> anyone there?
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#69 [01:39] <EagleEye> In Minecraft Java Edition, pressing ESC pauses the game and displays the menu. If I select Open to LAN World, from there, I can change my mode from Survival to Creative without paying, as I would have had to do in Minecraft Trial. Is this okay to do or is it illegal?
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#76 [01:46] * EagleEye [webchat@abts-kk-dynamic-190.48.179.122.airtelbroadband.in] has joined #minecrafthelp
#77 [01:46] <EagleEye> In Minecraft Java Edition, pressing ESC pauses the game and displays the menu. If I select Open to LAN World, from there, I can change my mode from Survival to Creative without paying, as I would have had to do in Minecraft Trial. Is this okay to do or is it illegal?
#78 [01:55] * Kitcat [webchat@ppp118-210-135-34.adl-adc-lon-bras33.tpg.internode.on.net] has joined #minecrafthelp
#79 [01:57] <Kitcat> My Minecraft is unable to update the native launcher, I've looked online, but nothing worked there. I have tried reinstalling it, fixing it with the installer, stopping my Norton firewall, but nothing has worked. Please help, I'm just a kid who wants to play Minecraft.
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#81 [02:37] * Emilia [webchat@cpe-110-140-50-201.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#82 [02:37] <Emilia> Hello!
#83 [02:38] <Emilia> How can I play multiplayer on LAN with my sister?
#84 [02:39] <Emilia> We're sharing the same Internet.
#85 [02:39] <Emilia> When I clicked on "Open to LAN", my sister didn't get my world.
#86 [03:11] * Julian1 [webchat@p548D51A5.dip0.t-ipconnect.de] has joined #minecrafthelp
#87 [03:12] <Julian1> Hello i forgot my old minecraft username and the email adress id used
#88 [03:14] <Julian1> it could be 3 different email adresses.. but i dont know wich one is the right
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#90 [03:25] * Nintendo_fan [webchat@172.58.23.201] has joined #minecrafthelp
#91 [03:25] <Nintendo_fan> Hello
#92 [03:28] <Nintendo_fan> Hello
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#94 [03:36] * lHallow [webchat@cpe-124-188-200-14.blui-cr-104.win.vic.bigpond.net.au] has joined #minecrafthelp
#95 [03:37] <lHallow> Hello, i am trying to join a minecraft server and i keep getting the error code (io.netty.channel.abstractchannel$annotatedconnectexception connection timed out)
#96 [03:37] <lHallow> i have tried to change firewalls and searched for hours, it works if i use a phone hotspot so its 100% wifi related.
#97 [04:26] * Murkiest [webchat@c110-23-101-238.kelvn4.qld.optusnet.com.au] has joined #minecrafthelp
#98 [04:26] <Murkiest> d
#99 [04:26] <Murkiest> Uh
#100 [04:26] <Murkiest> ima be back l8r and ill ask ma q then
#101 [04:26] <Murkiest> cya
#102 [04:26] * Murkiest [webchat@c110-23-101-238.kelvn4.qld.optusnet.com.au] has quit. (Client Quit)
#103 [05:22] * Wchild05 [webchat@h106.158.213.151.dynamic.ip.windstream.net] has joined #minecrafthelp
#104 [05:27] <Wchild05> So is there a way to migrate an account from one emial to another if you don't know the password to the first one?
#105 [05:29] * BEBE [webchat@c110-22-208-41.sunsh4.vic.optusnet.com.au] has joined #minecrafthelp
#106 [05:30] <BEBE> How do i create a online survival world for me and my friend/s
#107 [05:30] <Wchild05> open the world to LAN in the sttings then give them the numbers at the bottom i beleive
#108 [05:38] <BEBE> do i just enter the numbers given in the game chat?
#109 [05:39] <Wchild05> give them to ur friends and have them make a new server with those as the login
#110 [05:42] <Wchild05> So is there a way to migrate an account from one emial to another if you don't know the password to the first one?
#111 [05:44] <BEBE> when i make it into a LAN server it comes in the chat as port 52164 but as soon as my friend puts those numbers in it says it doesn't exist
#112 [05:46] <Wchild05> Are u one the same WIFI?
#113 [05:47] <Wchild05> If not idk how to
#114 [05:47] <BEBE> no its not the same
#115 [05:47] <BEBE> but thanks anyways
#116 [05:47] <urielsalis> hi Wchild05
#117 [05:47] <urielsalis> hi BEBE
#118 [05:47] <Wchild05> ok theres the problem then i dont know I would wait for someone that works here
#119 [05:47] <urielsalis> Wchild05: what is the issue?
#120 [05:48] <urielsalis> BEBE: what is the issue
#121 [05:48] <Wchild05> So is there a way to migrate an account from one emial to another if you don't know the password to the first one?
#122 [05:48] <urielsalis> Wchild05: You will need to contact Mojang support for that
#123 [05:48] <urielsalis> ??> Wchild05 account/send-email
#124 [05:48] <Absol> Wchild05: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#125 [05:48] <Absol> Wchild05: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#126 [05:48] <Wchild05> i sent an email so im just waiting wasnt sure if this could hhelp but thanks
#127 [05:48] <urielsalis> BEBE: you can host a server or pay for a realm
#128 [05:49] <urielsalis> ??> BEBE mp/server-setup
#129 [05:49] <BEBE> i want to create a online minecraft server with my friend whos using a different internet from mine
#130 [05:49] <Absol> BEBE: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#131 [05:49] <urielsalis> BEBE: minecraft.net/realms
#132 [05:49] <Wchild05> do u have these on hot keys? (:
#133 [05:49] <Wchild05> ok thanks
#134 [05:49] <urielsalis> Wchild05: we have a lot of auto messages and commands to trigger them :P
#135 [05:49] * Wchild05 [webchat@h106.158.213.151.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#136 [05:59] * Wonderful_Mother [webchat@80-71-142-160.u.parknet.dk] has joined #minecrafthelp
#137 [05:59] * PierreTheBoss [webchat@static.kpn.net] has joined #minecrafthelp
#138 [05:59] <PierreTheBoss> i wanted to use my minecraft windows 10 edition code but it says it has been used already
#139 [05:59] <Wonderful_Mother> I can't connect between my sons laptop, and my own. it just wount make a LAN
#140 [05:59] <urielsalis> PierreTheBoss: contact Microsoft support
#141 [06:00] <urielsalis> Wonderful_Mother: are you in the same Wifi?
#142 [06:00] <Wonderful_Mother> Yes, and IP is the same, except the last 3 numbers
#143 [06:00] <PierreTheBoss> urielsalis i already did but it doesnt get me any further
#144 [06:00] <PierreTheBoss> i am at a dead end right now
#145 [06:00] <urielsalis> ??> PierreTheBoss account/send-email
#146 [06:00] <Wonderful_Mother> ¨We are both on private networks, and firewall are turned off on that network.
#147 [06:00] <Absol> PierreTheBoss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#148 [06:00] <Absol> PierreTheBoss: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#149 [06:01] <urielsalis> Wonderful_Mother: and you are connecting to his IP, not yours right?
#150 [06:01] <Wonderful_Mother> Yes.
#151 [06:01] <urielsalis> Wonderful_Mother: it should be hisip:port_shown_in_chat
#152 [06:01] <Wonderful_Mother> Both gives the same error code
#153 [06:01] <urielsalis> Wonderful_Mother: what is the error?
#154 [06:01] <PierreTheBoss> oh i did that but it said i also had to go here. maybe i misread english is not my native language. sorry then!
#155 [06:01] <PierreTheBoss> thank you for the help!
#156 [06:01] <PierreTheBoss> have a nice day
#157 [06:03] <Wonderful_Mother> hisip:57491 says a new error. Unknown host
#158 [06:03] <urielsalis> Wonderful_Mother: you have to replace hisip with his ip :P
#159 [06:03] <Wonderful_Mother> oh. hang on :)
#160 [06:04] <Wonderful_Mother> wow.., worked like that :D AWSOME!!!!!!
#161 [06:04] <urielsalis> Awesome!
#162 [06:04] <Wonderful_Mother> But why wount it join, when i just click the server he can see ont he lan?
#163 [06:05] <urielsalis> Wonderful_Mother: known bug in some Macs, sometimes caused by antivirus in Windows
#164 [06:05] <Wonderful_Mother> And suddenly it works joining the server like that.. you can just make anything work. haha
#165 [06:05] <Wonderful_Mother> Thanks a ton :D
#166 [06:06] * Wonderful_Mother [webchat@80-71-142-160.u.parknet.dk] has quit. (Quit: webchat.esper.net)
#167 [06:36] * Lord_of_Life_ [~Lord@77.28.172.124] has joined #minecrafthelp
#168 [06:36] * Lord_of_Life [~Lord@77.28.173.105] has quit. (Ping timeout: 189 seconds)
#169 [07:04] * WiNDiGo [webchat@105.255.185.172] has joined #minecrafthelp
#170 [07:04] <WiNDiGo> hello?
#171 [07:05] <Morpheus> WiNDiGo, Hey. How can we help?
#172 [07:05] <WiNDiGo> Hi there, i have been struggling to play minecraft and have been ever since i bought it
#173 [07:05] <WiNDiGo> the game keeps crashing
#174 [07:06] <Morpheus> WiNDiGo, Let's take a look at your crash report:
#175 [07:06] <Morpheus> ??> WiNDiGo launcher/log
#176 [07:06] <Absol> WiNDiGo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#177 [07:06] <WiNDiGo> uhm do i click the link?
#178 [07:06] <Morpheus> Yea. Follow the steps on the link
#179 [07:10] * WiNDiGo [webchat@105.255.185.172] has quit. (Quit: webchat.esper.net)
#180 [07:15] * windigo [webchat@105.255.185.172] has joined #minecrafthelp
#181 [07:16] <windigo> hello?
#182 [07:16] <Morpheus> windigo, Welcome back! Did you get that log?
#183 [07:16] <windigo> yes my apologies
#184 [07:16] <windigo> https://paste.ubuntu.com/p/9TYvBQqKTW/
#185 [07:16] <Morpheus> windigo, I see the error is realm related, are there any other realms you can try to connect to?
#186 [07:17] <windigo> how does one do that
#187 [07:18] <Morpheus> windigo, Are you the owner of the realm your trying to connect to?
#188 [07:18] <windigo> i have only tried to create a single player world but it always hangs then crashes
#189 [07:18] <windigo> never a realm
#190 [07:19] <Morpheus> The error your getting is a realm one, hang on
#191 [07:19] <Morpheus> Can you check your realm invites quickly?
#192 [07:20] <windigo> its says i can try a realm trial or buy one?
#193 [07:20] <Morpheus> windigo, When it crashes do you get a more details button?
#194 [07:21] <windigo> no, i get an unexpected error occur sorry fro the in convenience i can send yo a pic if need be
#195 [07:22] <Morpheus> windigo, That's fine. Just hold on one second
#196 [07:23] <windigo> should i run the game and let it crash and send you another ubuntu url?
#197 [07:24] <Morpheus> windigo, I'd like to see if a full launcher log shows anything else:
#198 [07:24] <Morpheus> ??> windigo launcher/log-txt
#199 [07:24] <Absol> windigo: We need to see your full launcher log, which is created in the game directory.
#200 [07:24] <Absol> windigo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#201 [07:26] * M1lany [webchat@178-223-124-239.dynamic.isp.telekom.rs] has joined #minecrafthelp
#202 [07:26] <M1lany> hello
#203 [07:26] <M1lany> i need help
#204 [07:26] <windigo> yes
#205 [07:26] <M1lany> my accaunt got hacked
#206 [07:26] <M1lany> are u mojang community
#207 [07:26] <M1lany> ?
#208 [07:26] <windigo> ok never mind my bad im not
#209 [07:26] <M1lany> what can i do
#210 [07:27] <M1lany> with my accaunt
#211 [07:27] <M1lany> it got hacked
#212 [07:27] <Morpheus> ??> M1lany account/hacked
#213 [07:27] <Absol> M1lany: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#214 [07:27] <Absol> M1lany: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#215 [07:27] <M1lany> yeah
#216 [07:27] <M1lany> it got hacked
#217 [07:27] <urielsalis> ??> windigo tools/hjt
#218 [07:27] <Absol> windigo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#219 [07:27] <Absol> windigo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#220 [07:28] <M1lany> sec
#221 [07:28] <windigo> wait that doesnt apply to me
#222 [07:28] <Morpheus> windigo, The hijackthis instructions. Yea that's for you :P
#223 [07:28] <windigo> must i still send the full launcher log?
#224 [07:28] <M1lany> morpheus
#225 [07:28] <M1lany> are u community?
#226 [07:28] <Morpheus> windigo, Do the hijackthis steps first
#227 [07:29] <urielsalis> ??> M1lany info/volunteer
#228 [07:29] <Absol> M1lany: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#229 [07:29] <M1lany> ok
#230 [07:29] <M1lany> i need help
#231 [07:29] <M1lany> my accaunt got hacked
#232 [07:29] <M1lany> xd
#233 [07:29] <M1lany> morp are u community or/
#234 [07:29] <urielsalis> ??> M1lany account/send-email
#235 [07:29] <Absol> M1lany: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#236 [07:29] <Absol> M1lany: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#237 [07:30] <M1lany> wait
#238 [07:30] <M1lany> lemme do
#239 [07:30] <M1lany> what is this program
#240 [07:30] <M1lany> hilljackthis.exe
#241 [07:30] <M1lany> on my computer
#242 [07:31] <Morpheus> M1lany, That's not for you. Follow the email steps urielsalis send above
#243 [07:31] <tyteen4a03> ??> M1lany scold/\n
#244 [07:31] <Absol> M1lany: The Enter key is not a comma. Please don't flood the channel with many lines of just two or three words each. Learn how to use complete sentences and commas.
#245 [07:31] <windigo> alright i have it
#246 [07:31] <windigo> https://paste.ubuntu.com/p/qcnSKNq4qD/
#247 [07:32] <Morpheus> windigo, The first thing that jumps out at me is VPN unlimited service. VPNs usually don't work well with minecraft and can block your connection to their servers. You'll need to remove that along with hamachi
#248 [07:33] <windigo> ok that would make sense so in other words delete or uninstall them cause i really dont neexd them?
#249 [07:33] <M1lany> what is hilljackthisprogram works?
#250 [07:33] <Morpheus> windigo, Uninstall both VPN unlimited and hamachi, then I'll give you one more step to do
#251 [07:34] <Morpheus> M1lany, That step wasn't for you. You need to email mojang
#252 [07:34] <Morpheus> ??> M1lany account/send-email
#253 [07:34] <windigo> alright one min thankyou
#254 [07:34] <Absol> M1lany: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#255 [07:34] <Absol> M1lany: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#256 [07:34] <M1lany> ok
#257 [07:35] <M1lany> i sent all mails
#258 [07:35] <M1lany> what i do next?
#259 [07:36] <Morpheus> M1lany, Now you need to wait for a reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#260 [07:37] <M1lany> ok
#261 [07:37] <M1lany> can i be afk here
#262 [07:37] <M1lany> ?
#263 [07:38] <Morpheus> M1lany, You can stay here as long as you like I believe :)
#264 [07:38] <M1lany> ok
#265 [07:38] <M1lany> can u give me any accaunt in private
#266 [07:38] <M1lany> so u play
#267 [07:38] <M1lany> im rly bored
#268 [07:38] <M1lany> i wanna play mineplex
#269 [07:38] * urielsalis kicked M1lany from #minecrafthelp (Reason: 1lany :You can try discord's play with me channels)
#270 [07:38] <Morpheus> :P
#271 [07:39] <windigo> alright i believe thats it
#272 [07:39] * Steve [webchat@c-76-25-176-67.hsd1.co.comcast.net] has joined #minecrafthelp
#273 [07:39] <Morpheus> windigo, Alright. Time for the last step just to make sure nothing is blocking your connection
#274 [07:39] <Morpheus> ??> windigo av/mcafee/uninstall
#275 [07:39] <Absol> windigo: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#276 [07:40] <Steve> Morning. I purchased an add-in to Minecraft and it is not showing up in my packs?
#277 [07:41] <urielsalis> Steve: contact Microsoft support, we mostly only help with the Java edition here
#278 [07:41] * Steve [webchat@c-76-25-176-67.hsd1.co.comcast.net] has quit. (Client Quit)
#279 [07:43] <windigo> Morpheus i have uninstalled mcafee
#280 [07:43] <Morpheus> windigo, Great. Did it prompt you to restart?
#281 [07:43] <windigo> ys
#282 [07:43] <windigo> yes
#283 [07:43] <Morpheus> windigo, Did you? :P
#284 [07:43] <windigo> can i restore this session?
#285 [07:44] <Morpheus> windigo, https://minecraftirc.net/minecrafthelp/landing/
#286 [07:45] <windigo> so i just use that yea?
#287 [07:45] <windigo> to come back to this
#288 [07:45] <Morpheus> windigo, Yep! Just pop in a name and you'll be back at the same place
#289 [07:45] <urielsalis> windigo: yep
#290 [07:45] <windigo> awesome
#291 [07:45] * windigo [webchat@105.255.185.172] has quit. (Quit: webchat.esper.net)
#292 [07:54] * windigo [webchat@105.255.185.172] has joined #minecrafthelp
#293 [07:54] <windigo> morpheus?
#294 [07:54] <Morpheus> windigo, Hey! Wb
#295 [07:55] <windigo> thanks
#296 [07:55] <windigo> what now>
#297 [07:55] <Morpheus> windigo, Give minecraft a shot, see if you still get the crash
#298 [07:55] <windigo> ok
#299 [07:58] <windigo> it still crashes but it loaded in for a second
#300 [07:58] <windigo> it says fatal crash
#301 [07:58] <Morpheus> windigo, Can you send another log?
#302 [07:58] <windigo> exit code 1
#303 [07:58] <windigo> yeas ure
#304 [07:59] <windigo> sure*
#305 [07:59] * Murkiest [webchat@c110-23-101-238.kelvn4.qld.optusnet.com.au] has joined #minecrafthelp
#306 [07:59] <Murkiest> Magical
#307 [08:00] <windigo> can you send another link to ubuntu
#308 [08:00] <Morpheus> windigo, I've got to hop off sadly. Sorry to leave you hanging
#309 [08:00] <windigo> alrigt thanks for the help tho, should i speak to Murkiet>
#310 [08:00] <Murkiest> Everytime I log in to the minecraft website or try to log in to the mc launcher with my correct email and password it won't do anything. It just says 'can not connect to server'
#311 [08:00] <Murkiest> that would be nice
#312 [08:00] <Murkiest> windigo
#313 [08:01] <Morpheus> ??> Murkiest win/hosts/
#314 [08:01] <Murkiest> eh?
#315 [08:01] <Morpheus> ??> Murkiest win/hosts/edit
#316 [08:01] <Absol> Murkiest: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#317 [08:01] <Absol> Murkiest: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#318 [08:01] <Morpheus> Remove anything in there containing the word mojang
#319 [08:01] <windigo> who should i speak to then? sorry Morpheus?
#320 [08:02] <Murkiest> the only things in there contain the word mojang
#321 [08:02] <Murkiest> so i delete em all?
#322 [08:02] <Murkiest> mk done
#323 [08:02] <Murkiest> now save or what?
#324 [08:02] <Murkiest> i did a thing
#325 [08:02] <Murkiest> ...
#326 [08:03] <Murkiest> holy fick
#327 [08:03] <Murkiest> FRICKING FRICK
#328 [08:03] <Murkiest> I LOVE U
#329 [08:03] <Murkiest> HOW
#330 [08:03] <Murkiest> DOES THAT EVEN WORK
#331 [08:03] <windigo> i dont know but i still have an unresolved issue
#332 [08:03] <Murkiest> Morpheus u are my hero
#333 [08:03] <Murkiest> tysm
#334 [08:04] <Murkiest> Morpheus i love u
#335 [08:04] <Murkiest> tysm
#336 [08:04] <Murkiest> how tf does that even work
#337 [08:04] <Morpheus> Murkiest, You had mcleaks used on your PC which caused the connection to minecraft to break
#338 [08:04] <Morpheus> Remember to reset your password
#339 [08:04] <Murkiest> ohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
#340 [08:04] <Murkiest> kk
#341 [08:04] <Morpheus> Now I better go O.o
#342 [08:04] <Murkiest> i already have
#343 [08:04] <Murkiest> tysmmmmmmm morpheus
#344 [08:05] <Murkiest> u r a legend
#345 [08:05] <Murkiest> cya
#346 [08:05] <windigo> should i wait for another representative?
#347 [08:07] <windigo> Hello?
#348 [08:15] * windigo [webchat@105.255.185.172] has quit. (Quit: webchat.esper.net)
#349 [08:17] * vald0304 [webchat@5.56.150.230] has joined #minecrafthelp
#350 [08:18] <vald0304> i have lost my minecraft account, and i dont know how to get it back..
#351 [08:19] <vald0304> i have tried resetting my password but i am not getting any emails
#352 [08:23] <vald0304> somehow got it to work
#353 [09:31] * AminTopGamer [webchat@ip-83-134-149-29.dsl.scarlet.be] has joined #minecrafthelp
#354 [09:31] <AminTopGamer> hi
#355 [09:31] <Morpheus> AminTopGamer, Hey. How can we help?
#356 [09:32] <AminTopGamer> i have minecraft windows 10 edition it work good but i have minecraft java but it wil not start
#357 [09:32] <Morpheus> AminTopGamer, What's up with your java edition?
#358 [09:32] <AminTopGamer> The game crashed whilst initializing game
#359 [09:32] <AminTopGamer> The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#360 [09:32] <Morpheus> AminTopGamer, That's a driver issue, let's take a look at your system specs:
#361 [09:32] <Morpheus> ??> AminTopGamer win/dxdiag
#362 [09:32] <Absol> AminTopGamer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#363 [09:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#364 [09:33] * maria08 [webchat@19014235194.ip12.static.mediacommerce.com.co] has joined #minecrafthelp
#365 [09:34] <maria08> i need dowling minecraft
#366 [09:34] * maria08 [webchat@19014235194.ip12.static.mediacommerce.com.co] has quit. (Client Quit)
#367 [09:34] <AminTopGamer> https://paste.ubuntu.com/p/3QXMNJ8pjF/
#368 [09:35] <Morpheus> Thanks, hold on
#369 [09:35] <Morpheus> AminTopGamer, Do you know what windows version your PC came with?
#370 [09:36] <AminTopGamer> Windows 7
#371 [09:39] <Morpheus> AminTopGamer, https://support.microsoft.com/en-us/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#372 [09:39] <Morpheus> You'll need to downgrade to windows 7 to continue to play minecraft. Even if you do you may encounter crashes
#373 [09:40] <AminTopGamer> why
#374 [09:40] * Majijan [webchat@c-75-73-131-77.hsd1.mn.comcast.net] has joined #minecrafthelp
#375 [09:40] <Morpheus> AminTopGamer, Your processor doesn't have support for windows 10
#376 [09:40] <AminTopGamer> but i have windows 10 edition Purchased
#377 [09:41] <Capfan67> AminTopGamer, The missing bridge: Your system and hardware are old. HP has not produced Windows 10 drivers/Support for your hardware. As such, you have only Microsoft reference drivers which may work for desktop activities, but won't work for gaming.
#378 [09:41] <Morpheus> I wonder where I put that bridge, thanks Capfan67
#379 [09:41] <AminTopGamer> and in windows 7 i start up i load a server but in 30 seconds it crashed
#380 [09:41] * Majijan [webchat@c-75-73-131-77.hsd1.mn.comcast.net] has quit. (Client Quit)
#381 [09:42] <AminTopGamer> on the menu was standing OpenGL 2.0 required
#382 [09:42] <Capfan67> AminTopGamer, In addition, your hardware is below Minecraft minimum requirements, meaning its beyond our support here in this channel. With a heroic amount of work, you might get Minecraft running. Personally, I'd invest that time and money to a new system.
#383 [09:43] <AminTopGamer> ok but why it can run mc windows 10 edition but jave edition not
#384 [09:44] <Capfan67> AminTopGamer, The main obstacle you're facing is that HP modifies the chipsets and must provide the drivers, yet has no Windows 10 drivers for your system.
#385 [09:44] <AminTopGamer> it is all the same all the menu and servers are different
#386 [09:44] <Lord_Ralex> They are different games.
#387 [09:44] <Lord_Ralex> Windows 10 Edition is *not* the same as Java Edition.
#388 [09:50] * AminTopGamer [webchat@ip-83-134-149-29.dsl.scarlet.be] has quit. (Quit: webchat.esper.net)
#389 [09:56] * windigo [webchat@105.255.185.172] has joined #minecrafthelp
#390 [09:56] <windigo> hello?
#391 [09:56] <Capfan67> windigo, Hi. I am busy with other things, but noticed your conversation earlier. Just a thought:
#392 [09:57] <windigo> so is that a yay or nay on the help?
#393 [09:57] <Morpheus> It's a yay
#394 [09:57] <windigo> YAY!!!
#395 [09:57] <Morpheus> windigo, :P
#396 [09:57] <Capfan67> windigo, the sudden crashes without log entry often root back to overlays that gut-punch java. You have Razor installed, which has overlays. I'd suggest fully uninstalling Razor (as a test) to isolate it's overlay as the cause.
#397 [09:57] <windigo> ok so let me quickly sen you the 2
#398 [09:57] <windigo> i have 2 that say different things
#399 [09:58] <windigo> will razer really do that tho?
#400 [09:59] <Capfan67> windigo, Yes. We have JIRA reports of client crashes that were solved by removing Razor and/or disabling the overlay and buffered recording.
#401 [10:00] <Capfan67> windigo, It's a bit of a stretch, since that's not often the case here, but it's one of the few things you have installed that trigger our scan (along with the two applications Morpheus mentioned earlier).
#402 [10:00] <windigo> ok i believe you but should i not send those 2 ubuntu scripts to be sure on anything else?
#403 [10:01] <Capfan67> windigo, You're working with Morpheus, so proceed as you two feel best. I'm busy working, but noticed your conversation earlier and wanted to toss my two cents into the hat.
#404 [10:01] <windigo> much appreciated capfan
#405 [10:01] <Morpheus> windigo, Send the reports and then follow the steps which cap sent :)
#406 [10:01] <windigo> may i please have the link to ubuntu plz if you dont mind
#407 [10:02] <Morpheus> Yea, go ahead
#408 [10:02] <windigo> no im saying can you send the link to the ubuntu thing
#409 [10:02] <Capfan67> ??> windigo paste
#410 [10:02] <Absol> windigo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#411 [10:02] <windigo> shot
#412 [10:02] <Morpheus> Oh sorry, I wasn't reading correctly lol
#413 [10:02] * WERAX [webchat@89-67-243-28.dynamic.chello.pl] has joined #minecrafthelp
#414 [10:03] <windigo> https://paste.ubuntu.com/p/2yMSzVkbDZ/
#415 [10:03] <windigo> thats 1
#416 [10:03] <Morpheus> 1 is all I need
#417 [10:03] <Morpheus> ??> windigo info/vars
#418 [10:03] <Absol> windigo: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#419 [10:04] <windigo> https://paste.ubuntu.com/p/pmpTwyXcg4/
#420 [10:04] <windigo> and thats 2
#421 [10:04] <WERAX> I forgot e-mail for my account. what should I do?
#422 [10:04] <Morpheus> They both show the same error. Which is something limiting your memory in your environment variables. The steps I sent above will tell you how to remove it windigo
#423 [10:04] <Morpheus> WERAX, See if this helps:
#424 [10:04] <Morpheus> ??> WERAX account/forgot-email
#425 [10:04] <Absol> WERAX: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#426 [10:07] <Capfan67> Morpheus, Hold off on the Razer uninstall. At least one of your problems is very visible in that log.
#427 [10:07] <Morpheus> I sent the steps above :P
#428 [10:08] <windigo> awesome im doing in now
#429 [10:08] <WERAX> i try all my e-mails and noone of them worked
#430 [10:08] <Morpheus> WERAX, See if this page is of any help: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#431 [10:08] <Capfan67> Morpheus, My apologies. I meant to address that toward windigo. *Mental note: Don't write technical documentation while trying to answer unrelated questions.* =P
#432 [10:09] <Morpheus> Lol
#433 [10:09] <windigo> uhm very formal i guess XD
#434 [10:09] <windigo> so in other words i delete _JAVA_OPTIONS
#435 [10:10] <Capfan67> windigo, Kill it with fire.
#436 [10:10] <windigo> LOL
#437 [10:10] <WERAX> Can I recover my account using the transaction code?
#438 [10:10] <Galaxy_2Alex> WERAX, Yes, if you contact Mojang with it.
#439 [10:10] <Galaxy_2Alex> ??> WERAX account/send-email
#440 [10:11] <Absol> WERAX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#441 [10:11] <Absol> WERAX: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#442 [10:11] <windigo> lol that me laugh so hard
#443 [10:12] <windigo> ok its done, so should i give it a run?
#444 [10:12] <Morpheus> windigo, Yep! Give it a try
#445 [10:14] <windigo> OMG gents or ladies, id never think id see the day
#446 [10:14] <WERAX> Excuse me, the last question is, what email should I submit to?
#447 [10:14] <Morpheus> windigo, I'm glad it's working! I'd also uninstall razer still incase it causes issues later on
#448 [10:14] <Galaxy_2Alex> WERAX, Absol gave you all the information you will need.
#449 [10:15] <windigo> i will def, and thank you guys so much this has been a problem for 8 months is there a way i can appraise you guys or something?
#450 [10:15] <Morpheus> windigo, There's not, we just do what we love :D
#451 [10:16] <Galaxy_2Alex> Love is a strong word
#452 [10:16] <windigo> Hell yeah! one last thing before i go i remeber how to increase the memory used to run the game via -XMX-2gb or 4gb but is there a cleaner way?
#453 [10:17] <Morpheus> windigo, You can use the JVM arguments on the launcher for minecraft
#454 [10:17] <Morpheus> Launch options --> Tick advanced options --> Click on profile that you want --> Tick JVM arguments --> Change -Xmx2G to -Xmx4G
#455 [10:17] <WERAX> ok thank you :)
#456 [10:18] <windigo> awesome. i will remeber what you guys and what you done here today, have a great day/night further!
#457 [10:18] <Morpheus> windigo, You as well!
#458 [10:18] * windigo [webchat@105.255.185.172] has quit. (Quit: webchat.esper.net)
#459 [10:41] * Vioraven [webchat@host251-238-170-68.xipline.com] has joined #minecrafthelp
#460 [10:42] <Vioraven> i cant download it
#461 [10:42] * Naentje [webchat@a83-162-183-143.adsl.xs4all.nl] has joined #minecrafthelp
#462 [10:42] <Galaxy_2Alex> Vioraven, What does it say when you try?
#463 [10:43] <Vioraven> it says something else is using that function
#464 [10:43] * Naentje [webchat@a83-162-183-143.adsl.xs4all.nl] has quit. (Client Quit)
#465 [10:45] * ARC127 [webchat@104.194.218.216] has joined #minecrafthelp
#466 [10:46] * xDxDxDxDxD [webchat@104-222-117-131.cpe.teksavvy.com] has joined #minecrafthelp
#467 [10:47] * ARC127 [webchat@104.194.218.216] has quit. (Client Quit)
#468 [10:47] <xDxDxDxDxD> Hey, my server's been outdated and pending update in 48h for 5 days now
#469 [10:48] <Galaxy_2Alex> ??> Vioraven error/download
#470 [10:48] <Absol> Vioraven: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#471 [10:48] <Galaxy_2Alex> xDxDxDxDxD, Is it a Realms server?
#472 [10:48] <xDxDxDxDxD> yeah, it keeps giving the the screen "could not connect: outdated server! realm pending update 48 hours"
#473 [10:50] <Galaxy_2Alex> xDxDxDxDxD, Bedrock or Java?
#474 [10:51] <xDxDxDxDxD> idk the difference :p
#475 [10:51] * Itsprplz [webchat@61.99.124.154] has joined #minecrafthelp
#476 [10:51] * Itsprplz [webchat@61.99.124.154] has quit. (Client Quit)
#477 [10:52] <Galaxy_2Alex> xDxDxDxDxD, Does your main menu screen say Java Edition or not?
#478 [10:52] * Andrejneedshelp [webchat@mue-88-130-51-027.dsl.tropolys.de] has joined #minecrafthelp
#479 [10:53] <xDxDxDxDxD> i'm not seeing java anywhere
#480 [10:53] <xDxDxDxDxD> like it'd just be on the title screen?
#481 [10:53] <Andrejneedshelp> Hello I need help from a supporter
#482 [10:53] <Galaxy_2Alex> Andrejneedshelp, How can we help?
#483 [10:53] <Galaxy_2Alex> xDxDxDxDxD, Like that: https://i.imgur.com/9GwgWeC.png
#484 [10:53] <xDxDxDxDxD> yeah not java
#485 [10:54] <Galaxy_2Alex> xDxDxDxDxD, The owner needs to log onto the Realm.
#486 [10:54] <Andrejneedshelp> Ich habe ein Problem wenn ich Minecraft starte, es zeigt mir an das ich meinen Grafikkartentreiber updaten muss doch der ist zur zeit aktuell
#487 [10:54] <xDxDxDxDxD> Okay cool, and it'll be up to date after that?
#488 [10:54] * brettforthewin [webchat@104-153-16-60.ftth.wabash.net] has joined #minecrafthelp
#489 [10:54] <Andrejneedshelp> I have a problem when I start Minecraft, it shows me that I need to update my graphics card driver but it is currently up to date
#490 [10:54] <Galaxy_2Alex> Andrejneedshelp, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#491 [10:54] * Vioraven [webchat@host251-238-170-68.xipline.com] has quit. (Quit: webchat.esper.net)
#492 [10:55] <Galaxy_2Alex> xDxDxDxDxD, It should be, yes.
#493 [10:55] <xDxDxDxDxD> dope thanks!!!
#494 [10:55] <brettforthewin> my acc got hack it was brettforthewin now its urbe
#495 [10:55] <Galaxy_2Alex> ??> brettforthewin account/hacked
#496 [10:55] <Absol> brettforthewin: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#497 [10:55] <Absol> brettforthewin: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#498 [10:56] <brettforthewin> i think i lost my transaction id
#499 [10:56] <Galaxy_2Alex> brettforthewin, Contact Mojang nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#500 [10:57] <brettforthewin> i know i got hack acc
#501 [10:58] <Galaxy_2Alex> brettforthewin, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#502 [10:58] <Galaxy_2Alex> ??> brettforthewin account/send-email
#503 [10:58] <Absol> brettforthewin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#504 [10:58] <Absol> brettforthewin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#505 [11:00] <Andrejneedshelp> i dont understand how i put my dxdiag on paste.ubuntu.com
#506 [11:00] <Galaxy_2Alex> ??> Andrejneedshelp win/dxdiag
#507 [11:00] <Absol> Andrejneedshelp: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#508 [11:01] <Andrejneedshelp> what should I choose under the syntax
#509 [11:02] <Galaxy_2Alex> Andrejneedshelp, Just leave that as it is. Make sure you enter something in the "Poster" field.
#510 [11:03] <brettforthewin> hope they can help me
#511 [11:03] <Andrejneedshelp> i have the link of my dxdiag here: https://paste.ubuntu.com/p/369cJdFmD6/
#512 [11:06] <brettforthewin> just look it up on name mc
#513 [11:07] <Andrejneedshelp> the error is since a new installation of my windows abetten, before it had worked perfectly with the same driver
#514 [11:08] <Andrejneedshelp> I hope you can help me
#515 [11:08] <Galaxy_2Alex> Andrejneedshelp, Try using the "Auto-Detect and Install Radeon Graphics Drivers for Windows" Tool in the bototm right corner on this website: https://www.amd.com/en/support
#516 [11:08] * yukselsaid [webchat@78.190.118.125.static.ttnet.com.tr] has joined #minecrafthelp
#517 [11:09] <yukselsaid> I need help
#518 [11:09] <Andrejneedshelp> I have already executed these programs but I have not come to any conclusion
#519 [11:09] <yukselsaid> crash reports error
#520 [11:09] <yukselsaid> minecraft
#521 [11:09] <Galaxy_2Alex> yukselsaid, What is the crash report?
#522 [11:09] <Galaxy_2Alex> ??> yukselsaid paste
#523 [11:09] <Absol> yukselsaid: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#524 [11:10] <yukselsaid> https://paste.ubuntu.com/p/wFQkYgRy2W/plain/
#525 [11:10] <Galaxy_2Alex> Andrejneedshelp, Try the Windows 7 (32-bit) Catalyst Software Suite from this page: https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-radeon-hd-3000-series/ati-radeon-hd-3550
#526 [11:11] <Galaxy_2Alex> yukselsaid, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#527 [11:11] <Galaxy_2Alex> yukselsaid, However, in general, your PC woll most likely be too old to run Minecraft.
#528 [11:11] <Galaxy_2Alex> will*
#529 [11:12] <brettforthewin> i mean i am on a windows 7 and still can
#530 [11:12] <yukselsaid> Is minecraft a game that requires a high system?
#531 [11:13] <Galaxy_2Alex> yukselsaid, https://help.mojang.com/customer/portal/articles/325948
#532 [11:13] <yukselsaid> I don't want to switch to Windows 10
#533 [11:13] <Galaxy_2Alex> yukselsaid, No, you already have Windows 10.
#534 [11:13] <brettforthewin> i just can not run snapshots
#535 [11:13] <Galaxy_2Alex> yukselsaid, That is what's causing the problem.
#536 [11:13] <Andrejneedshelp> I have an AMD 760G graphics card with the latest drivers I do not need any of these programs I have tried everything before. I do not know what triggered it, but anyway this happened after a reinstallation of my operating system. As far as I know, the minimum requirements for Minecraft have not changed.
#537 [11:14] <Galaxy_2Alex> brettforthewin, Your system is very old already as well, so if this driver doesn't work, you may need to upgrade your hardware too in order to player the newest versions of the game.
#538 [11:14] <Andrejneedshelp> what can it be
#539 [11:14] <Galaxy_2Alex> brettforthewin, Wait, sorry, wrong person.
#540 [11:14] <Galaxy_2Alex> brettforthewin, Ignore that.
#541 [11:14] <brettforthewin> gj
#542 [11:14] <Galaxy_2Alex> Andrejneedshelp, They have changed, your system is very old already as well, so if this driver doesn't work, you may need to upgrade your hardware too in order to player the newest versions of the game.
#543 [11:14] <Galaxy_2Alex> Andrejneedshelp, https://help.mojang.com/customer/portal/articles/325948
#544 [11:15] <yukselsaid> I'm sorry I told you wrong I don't want to switch to windows 7
#545 [11:15] <yukselsaid> Is there no other way?
#546 [11:16] <brettforthewin> i would take windows 10 over 7 any day
#547 [11:16] <yukselsaid> I don't want to delete windows 10
#548 [11:16] <Galaxy_2Alex> yukselsaid, If you want to have a chance of playing the game, you will have to. Alternatively, you can try and see if the Windows 10 Edition runs on your PC. Check this page for a code: account.mojang.com/me
#549 [11:16] <Andrejneedshelp> one question: when did the system requirements change?
#550 [11:17] <Galaxy_2Alex> Andrejneedshelp, I think the last time was around two years ago.
#551 [11:17] <brettforthewin> i use to play java on windows 10 and it would for me
#552 [11:17] <brettforthewin> work
#553 [11:17] <Galaxy_2Alex> Andrejneedshelp, The hardware in your system is at least 11 years old, which is considered ancient.
#554 [11:17] <Andrejneedshelp> but I was able to play the game 3 days ago
#555 [11:18] <brettforthewin> btw i try deling my acc to see if that work
#556 [11:18] <brettforthewin> fai
#557 [11:18] <brettforthewin> fail
#558 [11:18] <Capfan67> Andrejneedshelp, Just to interject comment here, we're working with a vague description of your issue (" it shows me that I need to update my graphics card driver"). Do you have the exact error or log with the error?
#559 [11:20] * brettforthewin [webchat@104-153-16-60.ftth.wabash.net] has quit. (Quit: webchat.esper.net)
#560 [11:21] * c0mbq [webchat@x4dbd0386.dyn.telefonica.de] has joined #minecrafthelp
#561 [11:21] <Andrejneedshelp> I start the Minecraft Launcher, I want to start Minecraft it loads a few seconds and the Minecraft Launcher disappears. after a few seconds, the launcher comes back with the error that the graphics card drivers are not up to date. although that's not true
#562 [11:22] <c0mbq> My account has been hacked and changed mail for almost a month has passed since I wrote in support of Mojangю
#563 [11:22] <Andrejneedshelp> here is the crash report of today : https://paste.ubuntu.com/p/ZRMhdHZt4p/
#564 [11:22] <Galaxy_2Alex> c0mbq, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#565 [11:24] * c0mbq [webchat@x4dbd0386.dyn.telefonica.de] has quit. (Client Quit)
#566 [11:25] <Capfan67> Andrejneedshelp, "Pixel format not accelerated" is indeed a graphics driver issue. Interestingly, the driver date installed on your system is 7/14/2009, whereas the latest driver is 9/4/2018. https://www.amd.com/en/support/chipsets/amd-7-series-chipsets/760g
#567 [11:27] <Andrejneedshelp> + Capfan63 I already have the latest driver according to Windows, and on the internet I have found no other solutions. I've run this program many times. but it did not help.
#568 [11:27] <Andrejneedshelp> sorry i meant +Capfan67
#569 [11:28] * yutooka4923 [webchat@42-146-46-128.rev.home.ne.jp] has joined #minecrafthelp
#570 [11:28] <Capfan67> Andrejneedshelp, "according to Windows" - Windows update is not as reliable as the manufacturer's website. Far better to run an AMD update scan, or download the latest drivers.
#571 [11:29] <Galaxy_2Alex> update scan didn't work
#572 [11:29] <Capfan67> Andrejneedshelp, Question: What changes did you make to your PC in the last 3 days during which time it stopped working?
#573 [11:30] <Andrejneedshelp> I had to restart because of a virus or similar Windows 7. since then it does not work anymore
#574 [11:32] <Andrejneedshelp> i asked my friends too. but they cant help me
#575 [11:33] <Galaxy_2Alex> Andrejneedshelp, What does it say when you try to use the Auto-Detection tool?
#576 [11:33] <Capfan67> Ah, OS re-install. Did you download and install the Motherboard specific drivers from BioStar? I see they're all dated later than your current graphics driver.
#577 [11:34] <Andrejneedshelp> +Capfan67 No, not really, I thought the windows installer had already taken over everything
#578 [11:35] <Andrejneedshelp> Galaxy_2Alex it says that it didnt found any driver
#579 [11:36] <Capfan67> Andrejneedshelp, Again, it's always better to use the hardware driver website when possible.
#580 [11:36] <Capfan67> Andrejneedshelp, Ok, just trying to offer helpful advice. I'll leave you in Galaxy_2Alex's capable hands. Best of luck.
#581 [11:37] <Andrejneedshelp> ok
#582 [11:37] <Galaxy_2Alex> Andrejneedshelp, If the PC came with any installation discs, make sure you install everything from them. Beyond that, you could try installing the driver via the Device Manager directly on the GPU.
#583 [11:38] <Galaxy_2Alex> Andrejneedshelp, Anything beyond that is unfortunately not within our area of expertise. It seems like you were lucky that the game used to work before the reinstallation of Windows, but especially with outdated system, things can easily break. I would maybe recommend contacting an IT professional about it, but in the end, upgrading your hardeare may be the best option.
#584 [11:39] <Andrejneedshelp> ok, but thank you for help ;)
#585 [11:42] <Andrejneedshelp> bye
#586 [11:43] <Galaxy_2Alex> Andrejneedshelp, Bye, good luck.
#587 [11:43] <Andrejneedshelp> thank you ;)
#588 [11:43] * Andrejneedshelp [webchat@mue-88-130-51-027.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#589 [12:07] * X0TICDD [webchat@2.50.213.204] has joined #minecrafthelp
#590 [12:07] <X0TICDD> hello
#591 [12:07] <X0TICDD> I have a problem with minecraft
#592 [12:07] <X0TICDD> I have this connection time out problem. I tried to restart my pc, or delete. It refuses to work
#593 [12:08] <X0TICDD> I have my wifi on, and the speed net results are impressive. minecraft doesn't recognize that my wifi is on
#594 [12:45] * SkilledMasterHD [webchat@cpc89156-stok18-2-0-cust3623.1-4.cable.virginm.net] has joined #minecrafthelp
#595 [12:46] <SkilledMasterHD> Hello, Everytime I load 1.13.2 its crashes everytime I load it up. I can play other versions fine.
#596 [12:49] <Capfan67> SkilledMasterHD, Let's take a look at the exact error. Run 1.13.2 and let it crash. the follow these instructions:
#597 [12:49] <Capfan67> ??> SkilledMasterHD launcher/log-txt
#598 [12:49] <Absol> SkilledMasterHD: We need to see your full launcher log, which is created in the game directory.
#599 [12:49] <Absol> SkilledMasterHD: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#600 [12:50] <SkilledMasterHD> https://paste.ubuntu.com/p/GscmQMhDqh/
#601 [12:52] <Capfan67> SkilledMasterHD, "Problematic frame:C [atio6axx.dll]" falls into a couple of categories. Sometimes it's incompatible software, and sometimes it's graphics driver related. Let's start with your running processes:
#602 [12:52] <Capfan67> ??> SkilledMasterHD tools/hjt
#603 [12:52] <Absol> SkilledMasterHD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#604 [12:52] <Absol> SkilledMasterHD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#605 [12:54] <SkilledMasterHD> https://paste.ubuntu.com/p/GRfmZqpy3M/
#606 [12:55] <Capfan67> SkilledMasterHD, Edit your Discord settings and on the Overlay tab, set to disable. Then test the game.
#607 [12:57] <SkilledMasterHD> Still nope. disabled it and its crashed again.
#608 [12:57] <Capfan67> SkilledMasterHD, I also see you're running "Advanced System Care", Optimization software. It's also known to conflict with Minecraft. This would be the next likely suspect. Beyond this, we look at your hardware and drivers.
#609 [12:58] <SkilledMasterHD> should I uninstall that software?
#610 [12:58] * OnyxCoookie [webchat@wlan-86-159.betanet.pl] has joined #minecrafthelp
#611 [12:59] <OnyxCoookie> Hey, could you help me out? My account that I have MC Java Edition on was created using e-mail that doesn't already exist and my security questions seem to be wrong. I don't have the transaction ID since I bought it many years ago. Is there anything you could do?
#612 [12:59] <Capfan67> SkilledMasterHD, It isn't very good software and will conflict with a number of normal services. Personally, I'd uninstall and abandon it. For today, at least uninstall to isolate it as the cause.
#613 [12:59] <Capfan67> OnyxCoookie, we are volunteer technical support for Java issues. We are not Mojang. If you don't have email access, and don't know your security answers, you will need to contact Mojang Support for account recovery. Do you need a link?
#614 [12:59] * ben4121 [webchat@5ac0c141.bb.sky.com] has joined #minecrafthelp
#615 [13:00] <SkilledMasterHD> Okay I have uninstalled it.
#616 [13:00] <OnyxCoookie> I wrote to mojang support
#617 [13:00] <Capfan67> SkilledMasterHD, I'm a bit surprised it didn't require a reboot.
#618 [13:00] <ben4121> hi i have renewed my realm but it isnt allowing me to play any ideas
#619 [13:00] <Capfan67> OnyxCoookie, Sound like you're on track. Just the waiting remains.
#620 [13:01] <SkilledMasterHD> It said its needs a reboot to delete some leftover files.
#621 [13:01] <Capfan67> SkilledMasterHD, Test again after the reboot. Fell free to return here if it still produces the error, and we'll look at hardware and drivers.
#622 [13:02] <OnyxCoookie> Capfan67 can support help me out?
#623 [13:02] <Capfan67> ben4121, what is the status of your realm at https://account.mojang.com/me
#624 [13:02] <SkilledMasterHD> nope still causing a crash. shall I reboot my pc?
#625 [13:02] <Capfan67> OnyxCoookie, Only they can tell you. Provide them with as much information as possible.
#626 [13:03] <OnyxCoookie> so I did
#627 [13:03] <OnyxCoookie> thank you
#628 [13:03] <Capfan67> SkilledMasterHD, Yes. You'll need to reboot to remove the optimization software. Test after the reboot.
#629 [13:03] <OnyxCoookie> take care
#630 [13:03] <SkilledMasterHD> okay.
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#632 [13:03] * OnyxCoookie [webchat@wlan-86-159.betanet.pl] has quit. (Client Quit)
#633 [13:07] * Brayden5 [webchat@107-143-160-171.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#634 [13:08] <Brayden5> my minecraft will start but when i try to start any world it wont start, and then it says the game isnt responding.
#635 [13:09] <Capfan67> Brayden5, Hi
#636 [13:09] <Capfan67> Brayden5, That's sometimes caused by incompatible software. Let's take a look:
#637 [13:09] <Capfan67> ??> Brayden5 tools/hjt
#638 [13:09] <Absol> Brayden5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#639 [13:09] <Absol> Brayden5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#640 [13:10] <Brayden5> ok
#641 [13:12] * Brayden5 [webchat@107-143-160-171.lightspeed.frokca.sbcglobal.net] has quit. (Client Quit)
#642 [13:14] * jakec [webchat@c-174-57-233-253.hsd1.nj.comcast.net] has joined #minecrafthelp
#643 [13:14] <jakec> hello
#644 [13:14] <Capfan67> Hi
#645 [13:15] <jakec> I bought mc probably like 8 years ago and i cant remember my email or password
#646 [13:16] <Capfan67> jakec, That combination of missing information moves you to contacting Mojang Support for account recovery, for either Legacy or Mojang accounts. Do you need a link?
#647 [13:17] <jakec> nope i sent an email like a month ago with no reply
#648 [13:17] <Capfan67> jakec, On what day did you submit your ticket request?
#649 [13:17] <jakec> um
#650 [13:18] <Capfan67> jakec, You should have received an auto-response with ticket number. That'll tell you what day you make your request.
#651 [13:18] <ben4121> capfan i am sorry i am on xbox it says its inactive but i have paid to renew it
#652 [13:19] <Capfan67> ben4121, Ah. We are volunteer support for the Java Edition technical issues. For Bedrock on Xbox account issues, contact XBox Support.
#653 [13:21] <ben4121> i have ah so you have no idea on how to fix the problems with realms not being active
#654 [13:23] <Capfan67> ben4121, If your payment processed, it should show it as paid and active. If it doesn't show that, I wouldn't know the cause (and thus the need to contact XBox Support to confirm status, etc).
#655 [13:24] <Capfan67> ben4121, Then again, I would also try the standard *reboot* approach, if I suspect my in-system status was incorrect.
#656 [13:25] <ben4121> it says its paid but the relam isnt active i get a message that says "your purcahase succeeded but we couldnt create your realm right now." and i have tried the reboot method a few times
#657 [13:27] * Hytecknox3 [webchat@aftr-37-201-193-219.unity-media.net] has joined #minecrafthelp
#658 [13:27] <Hytecknox3> Hello, is anybody here?
#659 [13:30] * Hytecknox3 [webchat@aftr-37-201-193-219.unity-media.net] has quit. (Client Quit)
#660 [13:32] * richmenace [webchat@152.15.113.9] has joined #minecrafthelp
#661 [13:32] <richmenace> Are you guys able to migrate accounts to another email?
#662 [13:34] <richmenace> I have class in 15 minutes, take your time
#663 [13:36] <Lord_Ralex> You have to email Mojang for that
#664 [13:41] <richmenace> I did already lol. Guess I'll wait for their response
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#668 [14:15] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#669 [14:20] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#670 [14:20] * Starbuck [webchat@161.red-80-33-231.staticip.rima-tde.net] has joined #minecrafthelp
#671 [14:20] <Starbuck> hello
#672 [14:20] <Morpheus> Starbuck, Hey. How can we help?
#673 [14:21] <Starbuck> ive been playing mc since 2011 and never had a problem,but today i wanted to play again and im getting a very strange error
#674 [14:21] * lowmave [webchat@dhcp-pa-173-233-7-13.consolidated.net] has joined #minecrafthelp
#675 [14:21] <lowmave> hello
#676 [14:21] <Starbuck> when i launch the game from the luncher nothing happens
#677 [14:21] <Starbuck> withouth any error message
#678 [14:22] <Morpheus> Starbuck, Let's see if there is any 'brain activity' in the logs
#679 [14:22] <Morpheus> ??> Starbuck launcher/log-txt
#680 [14:22] <Absol> Starbuck: We need to see your full launcher log, which is created in the game directory.
#681 [14:22] <Absol> Starbuck: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#682 [14:22] <lowmave> I no longer have access to the email account for my mc account and I don't remember the password for it either
#683 [14:22] <Morpheus> lowmave, Hey. How can we help?
#684 [14:22] <Morpheus> lowmave, You'll need to contact mojang:
#685 [14:22] <Morpheus> ??> lowmave account/send-email
#686 [14:22] <Absol> lowmave: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#687 [14:22] <Absol> lowmave: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#688 [14:22] * lowmave [webchat@dhcp-pa-173-233-7-13.consolidated.net] has quit. (Client Quit)
#689 [14:25] <Starbuck> im unsure how to share it with you, i dont see any option to copy a link
#690 [14:25] <Morpheus> copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#691 [14:26] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#692 [14:26] <Starbuck> nevermind i got it!
#693 [14:26] <Starbuck> https://paste.ubuntu.com/p/DKbsSbQvv6/
#694 [14:27] <Morpheus> Starbuck, The exit code your getting is caused by out of date drivers. Let's take a look at your system specs:
#695 [14:27] <Morpheus> ??> Starbuck win/dxdiag
#696 [14:27] <Absol> Starbuck: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#697 [14:29] <Starbuck> i got it
#698 [14:30] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#699 [14:30] <Starbuck> https://paste.ubuntu.com/p/JN3HvSwfHK/ my pc is set to spanish, i dont know if thats going to make things more difficult
#700 [14:30] <Starbuck> to read
#701 [14:30] <Morpheus> It won't, don't worry
#702 [14:30] <Morpheus> Are you spanish? Just asking for the driver language
#703 [14:31] <Starbuck> i am
#704 [14:33] <Starbuck> i just realised something, my disc usage is always at 100% for some reason
#705 [14:34] <Morpheus> Download and install this driver: https://www.geforce.com/drivers/results/145619
#706 [14:34] <Starbuck> this isnt my pc so i dont know what culd be causing that
#707 [14:34] <Starbuck> downloading it rn
#708 [14:34] * dumpingpotato [webchat@185.242.5.99] has joined #minecrafthelp
#709 [14:35] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#710 [14:37] <dumpingpotato> Hello I cannot access my Mojang account. I tried logging in with the email I always have used, but could not login. So i tried forget password, but the email never arrived in my email (inbox nor spam).
#711 [14:37] <Galaxy_2Alex> dumpingpotato, Have you already submitted an account support request to Mojang?
#712 [14:37] <dumpingpotato> oh no i haven't
#713 [14:37] <dumpingpotato> where can i do that?
#714 [14:37] <Galaxy_2Alex> dumpingpotato, Right, before you do that, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#715 [14:38] <dumpingpotato> yes, i have checked all those
#716 [14:38] <dumpingpotato> before i came here. where is the support request?
#717 [14:38] <dumpingpotato> wait nvm thank u
#718 [14:39] <Galaxy_2Alex> :P
#719 [14:39] <Starbuck> i cant install the driver
#720 [14:39] <Starbuck> it says im installing something already
#721 [14:39] <Starbuck> but im not, and i restarted the pc and made a new user right before coming here
#722 [14:40] <Galaxy_2Alex> Starbuck, Restart your PC, then try to install the driver again.
#723 [14:40] <Starbuck> already did a restart
#724 [14:40] <Starbuck> should i try to reset my computer?
#725 [14:40] <Starbuck> the 100%disk usage is extremely odd
#726 [14:40] <Starbuck> somethings not right
#727 [14:41] <Galaxy_2Alex> Starbuck, https://windowsreport.com/another-installation-already-progress-error-windows-10/
#728 [14:44] <Starbuck> im getting all kind of errors
#729 [14:44] <Galaxy_2Alex> ??> Starbuck av/adwcleaner
#730 [14:44] <Absol> Starbuck: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#731 [14:44] <Absol> Starbuck: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#732 [14:44] <Starbuck> the option to force stop is grayed out
#733 [14:44] <Starbuck> ok ill do that
#734 [14:44] * chris [webchat@pool-68-134-1-207.bltmmd.fios.verizon.net] has joined #minecrafthelp
#735 [14:46] <chris> When launching Minecraft, I receive the java.lang.nullpointerexception error message upon crashing.
#736 [14:46] * Starbuck [webchat@161.red-80-33-231.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#737 [14:46] <Galaxy_2Alex> chris, What is the full exact error message?
#738 [14:47] <chris> one moment while I check...
#739 [14:47] <chris> The game crashed whilst initializing game
#740 [14:47] <chris> Error: java.lang.NullPointerException
#741 [14:48] <Galaxy_2Alex> chris, Click "Show more details" or similarl then give me the full log.
#742 [14:48] <Galaxy_2Alex> ??> chris paste
#743 [14:48] <Absol> chris: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#744 [14:49] <chris> https://paste.ubuntu.com/p/mbdypjCXMY/
#745 [14:49] * hello1 [webchat@cpe-67-245-161-173.nyc.res.rr.com] has joined #minecrafthelp
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#747 [14:52] <Galaxy_2Alex> ??> chris mods
#748 [14:52] <Absol> chris: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#749 [14:52] <Absol> chris: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#750 [15:04] * Dylan [webchat@162.212.143.190] has joined #minecrafthelp
#751 [15:06] <Dylan> I bought the game and didn't really like it and was wanting a refund, will i be able to get one?
#752 [15:07] <Lord_Ralex> ??> Dylan account/refund
#753 [15:07] <Absol> Dylan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#755 [15:21] * thecold25 [webchat@216-228-215-251.cpe.axion.ca] has joined #minecrafthelp
#756 [15:25] <thecold25> Hello, i am having an issue with my minecraft account, i can't log in becaus it says :error unknown password or email adress. i have tried to reset my password multiple time and have not reccieved one of them even though i waited for about 3 whole days , also hopping it would solve itself.I also cant log into my mojange account.I bought the account
#757 [15:25] <thecold25> from ebay and made it migrate so the previouse owner cant acces to it but i dont have the transaction id.thank you very much for reading this and trying to help me solve my problem
#758 [15:26] <Lord_Ralex> Mojang does not recognize a purchase from Ebay. You can only buy the game through official sources.
#759 [15:26] <Galaxy_2Alex> thecold25, Buying an accunt from ebay is an EULA violation.
#760 [15:26] <Absol> Galaxy_2Alex: Please keep it civil
#761 [15:26] <Galaxy_2Alex> ah
#762 [15:26] <Galaxy_2Alex> account*
#763 [15:26] <thecold25> it is?
#764 [15:26] <Lord_Ralex> Correct.
#765 [15:27] <Galaxy_2Alex> thecold25, It is, the perosn who sold you the account most likely tricked you and claimed it back.
#766 [15:27] <thecold25> well im guessing i wont be able to acces the account again?
#767 [15:29] <Galaxy_2Alex> thecold25, Unfortunately, no. If you want to play the game again, please buy it from https://minecraft.net/
#768 [15:29] * kevin1 [webchat@c-107-3-32-57.hsd1.ct.comcast.net] has joined #minecrafthelp
#769 [15:29] <kevin1> how to I reset my password if i don't have access to the email account anymore
#770 [15:29] <Galaxy_2Alex> kevin1, Have you already submitted an account support request to Mojang?
#771 [15:29] <kevin1> yea
#772 [15:30] <Galaxy_2Alex> kevin1, Wait for them to answer it please.
#773 [15:30] <kevin1> lol ok. Just wanted to see if there was anything else i could do. thank you,
#774 [15:31] <kevin1> have a good one
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#776 [15:32] <thecold25> yes i indeed do and have 2 other question.1:can i use the same username and email address for the account i will soon buy?2:in the mupltiplayer server i was playing, do you guys tink i will be able to keep my stuff and will the admins be able to give my gold rank back? if you dont know the answer it is totally fine and i will just trye it myself.th
#777 [15:32] <thecold25> ank you alot for your help and time
#778 [15:33] <Galaxy_2Alex> thecold25, 1. You can try to create a new account with the email address but if it doesn't work, you'll have to use a different one.
#779 [15:33] <Galaxy_2Alex> thecold25, 2. Contact the server owners about this, it's up to them.
#780 [15:33] <thecold25> ok and what about the same username(thecold25)
#781 [15:35] <Galaxy_2Alex> thecold25, Well, would you look at that: https://namemc.com/search?q=thecold25
#782 [15:36] <Galaxy_2Alex> thecold25, So yes, the guy who you bought the account from seems to have claimed it back.
#783 [15:36] <Galaxy_2Alex> thecold25, Your username will be available again i about 33 days.
#784 [15:36] <Galaxy_2Alex> in*
#785 [15:38] <thecold25> ok that sucks but at least i know that its useless to hope and can already buy another account but if i buy another official account,will i be able to change the name to thecold25 later or will it be stuck at the same name for all time
#786 [15:38] <Galaxy_2Alex> thecold25, You can change the name, yes.
#787 [15:39] <thecold25> ok thx you alot for your help:)have a good day and i wish you the best.
#788 [15:39] * stelthmonky [webchat@ool-182eb5ed.dyn.optonline.net] has joined #minecrafthelp
#789 [15:40] <stelthmonky> Hi, I have tried to reset my password but I have not received the email in several hours. I checked spam and nothing
#790 [15:40] <Galaxy_2Alex> stelthmonky, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#791 [15:42] <stelthmonky> I have tried everything on that page, unfortunately it either was migrated to a different email address or something else. I have my transaction ID
#792 [15:42] <Galaxy_2Alex> stelthmonky, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#793 [15:42] <Galaxy_2Alex> ??> stelthmonky account/trans-id
#794 [15:42] <Absol> stelthmonky: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#795 [15:42] <Galaxy_2Alex> ??> stelthmonky account/send-email
#796 [15:42] <Absol> stelthmonky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#797 [15:42] <Absol> stelthmonky: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#798 [15:42] <stelthmonky> Thanks
#799 [15:48] * SweetLogic [webchat@cpe-74-134-116-57.kya.res.rr.com] has joined #minecrafthelp
#800 [15:50] * K9Potato [webchat@host-85-201-119-68.dynamic.voo.be] has joined #minecrafthelp
#801 [15:51] <K9Potato> Hello! Anyone knows how to resolve the "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:" while connecting to my own Minecraft Server ?
#802 [15:51] <Galaxy_2Alex> K9Potato, Make sure the server is set up correctly, including any port forwarding or similar procedure.
#803 [15:51] <SweetLogic> Hello, I can't seem to log into my mojang account. I have the email saying my account was already migrated, but I can't get the email to change my password just in case I'm not typing in the right one. Is mojang support the only way to solve this? it's been a week
#804 [15:51] <Galaxy_2Alex> SweetLogic, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#805 [15:52] <SweetLogic> so up to a month then?
#806 [15:52] <Galaxy_2Alex> SweetLogic, Correct.
#807 [15:52] <K9Potato> Galaxy_2Alex I have set up everything regarding port forwarding and I've seen people saying it's a firewall issue and it still doesn't work while my firewall is completely disabled
#808 [15:52] <SweetLogic> thanks!
#809 [15:52] * SweetLogic [webchat@cpe-74-134-116-57.kya.res.rr.com] has quit. (Client Quit)
#810 [15:53] <Galaxy_2Alex> K9Potato, Might be an Antivirus program blocking the connection. Also, a router restart could help. It could also be that your Internet Service Provider does not allow such things.
#811 [15:56] * K9Potato [webchat@host-85-201-119-68.dynamic.voo.be] has quit. (Quit: webchat.esper.net)
#812 [16:13] * Alan [webchat@31-6-76-13.ccsleeds.co.uk] has joined #minecrafthelp
#813 [16:14] <Alan> hi
#814 [16:20] <Alan> hi
#815 [16:20] <Alan> sorry I have a quick question
#816 [16:21] <Galaxy_2Alex> Alan, Yes?
#817 [16:22] <Alan> so I tried hundreds of times
#818 [16:22] <Alan> once I loaded the game it just said that it was not responding
#819 [16:22] <Galaxy_2Alex> ??> Alan av/adwcleaner
#820 [16:22] <Absol> Alan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#821 [16:22] <Absol> Alan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#822 [16:23] * exhibbl [webchat@cpc135142-gors3-2-0-cust614.know.cable.virginm.net] has joined #minecrafthelp
#823 [16:23] <Alan> so you mean i have to do a full sca
#824 [16:24] <Alan> scan?
#825 [16:24] <Galaxy_2Alex> Alan, Yes.
#826 [16:24] <exhibbl> can someone help me
#827 [16:24] <Galaxy_2Alex> exhibbl, Yes?
#828 [16:24] <exhibbl> i bought minecraft today and i cant play it
#829 [16:24] <Galaxy_2Alex> exhibbl, Why not?
#830 [16:24] <exhibbl> whenever i make a world it doesnt load
#831 [16:24] <Galaxy_2Alex> ??> exhibbl av/adwcleaner
#832 [16:24] <Absol> exhibbl: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#833 [16:24] <Absol> exhibbl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#834 [16:25] <Alan> will it help guys?
#835 [16:25] <Alan> by doing a full scan?
#836 [16:25] * exhibbl [webchat@cpc135142-gors3-2-0-cust614.know.cable.virginm.net] has quit. (Client Quit)
#837 [16:25] <Galaxy_2Alex> Alan, Yes, do a full scan with the program Absol linked you.
#838 [16:27] * exhibbl [webchat@cpc135142-gors3-2-0-cust614.know.cable.virginm.net] has joined #minecrafthelp
#839 [16:32] * Gavan [webchat@68-74-192-143.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#840 [16:33] <Gavan> There is no agree to terms and conditions agree box when i try to agree for realms
#841 [16:33] <Gavan> its just not there
#842 [16:34] <urielsalis> ??> Gavan account/gdpr
#843 [16:34] <Absol> Gavan: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#844 [16:36] <Gavan> its all up to date
#845 [16:36] <urielsalis> Gavan, check the instructions in that link
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#848 [16:45] * Teamki [webchat@host-78-129-47-15.dynamic.voo.be] has joined #minecrafthelp
#849 [16:47] <Teamki> Hello everyone, I hope someone can help me with this. I just tried to log into minecraft and I haven't did it for a long time. My password doesn't work. When I searched for it, I saw an email from mojang saying that my account was migrated, what does it means?
#850 [16:47] * Morgan [webchat@199-168-78-16.iplwin75.metronetinc.net] has joined #minecrafthelp
#851 [16:48] <Morgan> hello can someone help me
#852 [16:48] * Gavan [webchat@68-74-192-143.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#853 [16:48] <Morgan> can someone help me out
#854 [16:48] <Galaxy_2Alex> Teamki, Have you already submitted an account support request to Mojang?
#855 [16:48] <Galaxy_2Alex> Morgan, Hello
#856 [16:48] <Gavan> im back it still didnt work
#857 [16:49] <Morgan> yes
#858 [16:49] <Galaxy_2Alex> Gavan, Try a different browser.
#859 [16:49] <Teamki> Yes, I just wrote an email to mojang
#860 [16:49] <Galaxy_2Alex> Morgan, Yes to what? I haven't asked anuthing yet.
#861 [16:49] <Galaxy_2Alex> Teamki, Wait for them to answer please.
#862 [16:49] <Morgan> oh sorry
#863 [16:50] <Teamki> Thanks ^^ I'll wait
#864 [16:50] <Morgan> no its fine you already got started ill wait
#865 [16:51] <urielsalis> Morgan, what do you need help with?
#866 [16:52] <Morgan> Um so when ever people try to join my worlds it will always say unable to connect and when i join there worlds it does the same. do you know how to fix this problem
#867 [16:52] * Fr3aKx [webchat@108-66-137-5.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#868 [16:52] <Fr3aKx> Hello?
#869 [16:53] <urielsalis> Morgan, When you are opening to LAN? or hosting an actual server?
#870 [16:53] <Morgan> opening an LAN
#871 [16:53] <urielsalis> Morgan, and they are in the same house as you?
#872 [16:53] <Galaxy_2Alex> Fr3aKx, Hello
#873 [16:53] <Morgan> No
#874 [16:54] <Fr3aKx> Hello I can't log into my minecraft account and when I try to send a email for resetting my password I don't receive an email
#875 [16:54] <urielsalis> Morgan, LAN worlds only works in the same LAN, so in the same house as you
#876 [16:54] <Galaxy_2Alex> Morgan, The Java Edition does not have an integrated way of playing via the Internet.
#877 [16:54] <Gavan> it still didnt work
#878 [16:54] <Galaxy_2Alex> Morgan, You will have to host a server yourself, or buy one.
#879 [16:54] <urielsalis> Gavan, well, Realms are integrated :P
#880 [16:54] <Galaxy_2Alex> ??> Morgan mp/server-setup
#881 [16:54] <Absol> Morgan: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#882 [16:54] <urielsalis> Galaxy_2Alex*
#883 [16:54] <Morgan> Well im not on java in on bedrock
#884 [16:54] <urielsalis> Galaxy_2Alex, you are 16 or older?
#885 [16:54] <Galaxy_2Alex> Yes
#886 [16:55] <urielsalis> Gavan, you are 16 or older?
#887 [16:55] <Fr3aKx> Galaxy_2Alex Hello I can't log into my minecraft account and when I try to send a email for resetting my password I don't receive an email
#888 [16:55] <urielsalis> I need to start autocompleting on 3 chars instead of 2
#889 [16:55] <Galaxy_2Alex> Fr3aKx, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#890 [16:55] * Morgan [webchat@199-168-78-16.iplwin75.metronetinc.net] has quit. (Quit: webchat.esper.net)
#891 [16:56] <Gavan> yes
#892 [16:56] * Morgan [webchat@199-168-78-16.iplwin75.metronetinc.net] has joined #minecrafthelp
#893 [16:56] <urielsalis> Gavan, you are in bedrock or java?
#894 [16:56] <Gavan> java
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#896 [16:57] * Espercorn kicked Webchat461 from #minecrafthelp (Reason: ebchat461 :User is banned from this channel)
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#898 [17:00] <Galaxy_2Alex> Gavan, What browsers have you tried so far?
#899 [17:04] <Fr3aKx> Galaxy_2Alex I went to the site but nothing has worked
#900 [17:04] <Galaxy_2Alex> Fr3aKx, It does specifically say several times on the page what to do if nothing helps.
#901 [17:05] <Galaxy_2Alex> Fr3aKx, Contact Mojang.
#902 [17:05] <Fr3aKx> Galaxy_2Alex Oh, ok
#903 [17:06] <Fr3aKx> Galaxy_2Alex Do you know when I will get a response
#904 [17:06] <Galaxy_2Alex> Fr3aKx, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#905 [17:06] <Galaxy_2Alex> Fr3aKx, It did also say that in the email with the case ID you received when first sending in the request.
#906 [17:08] <Fr3aKx> Galaxy_2Alex ?
#907 [17:09] <Galaxy_2Alex> Fr3aKx, After sending in an account support request to Mojang, you immedeately receive an email with some basic information, like Case ID etc. - Part of that email is the expected wait time, and a link to a page that can keep you informed about how long the backlog is right now.
#908 [17:09] <Galaxy_2Alex> Reading helps.
#909 [17:12] <Fr3aKx> Galaxy_2Alex I I have gotten this info but I just told me that i'll get a response shortly not a actual time
#910 [17:13] <Fr3aKx> Galaxy_2Alex Thanks for the help tho i'll wait for the response and hopefully that resolves this
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#912 [17:24] * ryan9 [webchat@45-18-145-41.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#913 [17:24] <ryan9> hello?
#914 [17:28] * yanai [webchat@mta-71-69-194-167.nc.rr.com] has joined #minecrafthelp
#915 [17:29] <yanai> so i bought the minecraft java version so i could get the windows 10 version and play with my friends but when i went to claim my code it wasn't there
#916 [17:32] * ryan9 [webchat@45-18-145-41.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#917 [17:33] <Capfan67> ??> yanai bedrock/code
#918 [17:33] <Absol> yanai: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#919 [17:34] <Capfan67> yanai, Unfortunately, that offer has expired.
#920 [17:35] * John7 [webchat@5e06ced5.bb.sky.com] has joined #minecrafthelp
#921 [17:35] <yanai> ahh damn
#922 [17:36] <John7> hello
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#926 [17:46] <Anonomister> hi, i just tried accessing my minecraft account. i havent logged in in years, i tried to reset my password but it wont send an email, i tried all of my emails.
#927 [17:49] * g4bruxo [webchat@201-40-61-254.gnace703.dsl.brasiltelecom.net.br] has joined #minecrafthelp
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#929 [18:08] * FTyp11 [webchat@lfbn-ncy-1-204-180.w83-194.abo.wanadoo.fr] has joined #minecrafthelp
#930 [18:10] <FTyp11> Hello, I have some issues with my Account. I forgot my password, so I wanted to reset it. However I don't receive any emails from Mojang. I already checked my Spam folder. Moreover I don't block Mojang and I typed in my email adress correctly. I hope that someone can help me. Thank you in advance!
#931 [18:10] * ramendad [webchat@c-67-191-65-138.hsd1.fl.comcast.net] has joined #minecrafthelp
#932 [18:17] <ramendad> Hey so whenever I click on the Minecraft launcher it open up the screen that says Mojang but it never goes to Minecraft I clicked on the enlarge button and it says that it's not responding and so I always click exit and then it goes back to the screen where you press play and it says that the game crashed. I have done this multiple times and I've l
#933 [18:17] <ramendad> ooked into several solutions but none of them have worked. Please help I just wanna play Minecraft and get my use out of the 26 dollars I spent.
#934 [18:31] * Neato [webchat@c-73-120-195-125.hsd1.il.comcast.net] has joined #minecrafthelp
#935 [18:33] <Neato> my minecraft feels super laggy and choppy when i play even vanilla. i have tried to uninstall conflicting programs, java, and minecraft. I have a 970, i7 4790, and 8 gigs of ram. I have tried adjusting the ram in the launcher and the java configure tab. I feel like i have tried everything but mc still feels laggy but there are no fps drops. do you
#936 [18:33] <Neato> have any ideas? thanks
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#938 [18:36] * Lord_of_Life_ [~Lord@77.28.172.124] has quit. (Ping timeout: 189 seconds)
#939 [18:39] * Tom [webchat@uparkwireless-pat.uc.edu] has joined #minecrafthelp
#940 [18:40] <Tom> Hello, when I try to log in to my Minecraft account it says that my account is not recognized
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#944 [18:44] * me3 [webchat@n2d037b17.cns.vt.edu] has joined #minecrafthelp
#945 [18:44] <me3> hi
#946 [18:45] * me3 [webchat@n2d037b17.cns.vt.edu] has quit. (Client Quit)
#947 [18:45] * BillyJoeJimBob [webchat@cpe-67-240-194-11.rochester.res.rr.com] has joined #minecrafthelp
#948 [18:46] <BillyJoeJimBob> Hello, I paid for a 30 day extension on my realm, my account got charged and my realm never got the 30 day extension. Is this a know bug?
#949 [18:47] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
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#955 [18:57] <cruiz> Hi i cant log in to minecraft. I purchased it in 2011 and my transaction ID is 478055679. I send an email to reset password and i never get it
#956 [19:00] * mk2rs2008 [webchat@02d8f236.bb.sky.com] has joined #minecrafthelp
#957 [19:00] <mk2rs2008> Unable to save download. jinput-platform-2.0.5-natives-windows.jar
#958 [19:00] <mk2rs2008> Show more details
#959 [19:00] <mk2rs2008> ??
#960 [19:01] * cruiz [webchat@76-203-171-140.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#961 [19:01] * Jonathan [webchat@CPEbc4dfbe33f43-CMbc4dfbe33f40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#962 [19:01] <Jonathan> Hello,
#963 [19:01] <mk2rs2008> any one got any ideas
#964 [19:01] <mk2rs2008> hi
#965 [19:02] <Jonathan> I have been trying to reset my password but i haven't gotten any email yet to reset it
#966 [19:02] <mk2rs2008> oh this is a icr chat so we are all here for different problems >:(
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#973 [19:15] * Otam1 [webchat@mltnon2526w-lp140-04-50-100-251-48.dsl.bell.ca] has joined #minecrafthelp
#974 [19:16] <Otam1> im trying to connect to my friends minecraft server but it keeps saying io.netty.channel.AbstractChannel$AnnotatedSocketException: Connection timed out: no further information
#975 [19:17] * Kath [webchat@60.224.195.80] has joined #minecrafthelp
#976 [19:18] <Kath> Hello! Any idea how long Mojang takes to reply to emails? I've got the ""Your purchase succeeded, but we couldn't create your realm right now. We will create your realm as soon as possible. Check back later on this device." problem, and I don't relish the idea of waiting a month for it to be sorted out, especially as the payment has gone through!
#977 [19:19] <Otam1> no clue
#978 [19:20] <Jonathan> We're currently replying to cases received on February 26. We thank you for your patience and will get to each case as quickly as possible.
#979 [19:20] <Jonathan> this is what is says on there website
#980 [19:21] <Otam1> so what do i do
#981 [19:24] <Kath> I'm wondering whether i should just download the realm, delete and cancel the realm, and re-subscribe - would that work?
#982 [19:25] <Kath> From what I understand I can play on the downloaded version and then just upload it when this is all sorted out, and it will keep all the user inventories etc. Does that sound right?
#983 [19:32] * Otam1 [webchat@mltnon2526w-lp140-04-50-100-251-48.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#984 [19:32] <Jonathan> they dont answer right away
#985 [19:32] * fishFarmerCliffie [webchat@h23.183.38.24.cable.wrrn.fullchannel.net] has joined #minecrafthelp
#986 [19:33] <Galaxy_2Alex> Jonathan, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#987 [19:33] <Galaxy_2Alex> Kath, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#988 [19:34] <Jonathan> Galaxy_2Alex i have gone over that page already
#989 [19:34] <fishFarmerCliffie> Hey, so my buddy is running a server from home on the 1.13.2 release of the game, and for months now we've been connecting no problem. Today, however, I have not been able to get past the "terrain loading" screen. All other users are able to log into the game, but not me. They can see me logging in and the disconnecting. Whats to blame?
#990 [19:35] <Jonathan> i was thinking it may because i havent verified my email yet but when i click on that link i need to sign in
#991 [19:37] <Galaxy_2Alex> Jonathan, The page tells you to contact Mojang if none of the options help. (well, it's very VERY strongly implied)
#992 [19:38] <Galaxy_2Alex> ??> fishFarmerCliffie av/adwcleaner
#993 [19:38] <Absol> fishFarmerCliffie: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#994 [19:38] <Absol> fishFarmerCliffie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#995 [19:38] <Jonathan> I have but the wait time seems like it will take months to reply
#996 [19:38] <fishFarmerCliffie> outstanding recommendation!
#997 [19:39] * Mace [webchat@104-50-3-115.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#998 [19:39] <Galaxy_2Alex> Jonathan, Approximately three weeks. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#999 [19:41] <Jonathan> Shouldn't such a big company not take so long to reply to problems?
#1000 [19:41] <Mace> I keep getting an error when trying to click the "play" button at the bottom of the screen.... the bar at the bottom as well is half way filled but keeps going back when i click "Play" How do i flix this i just want to sign in to my brothers account to play Minecraft!!!???
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#1004 [19:56] * Jason [webchat@cpe-172-248-24-1.socal.res.rr.com] has joined #minecrafthelp
#1005 [19:56] <Jason> hello
#1006 [19:56] <Galaxy_2Alex> Jason, Hello
#1007 [19:57] <Jason> So um recently I was trying to download Minecraft again and I remembered I purchased it about 7 years ago with the correct email and account
#1008 [19:57] <Jason> but when I log in it siad that I have to purchase minecraft
#1009 [19:57] <Jason> I even found my transaction ID email when I purchased Minecraft
#1010 [19:57] <Galaxy_2Alex> Jason, And you are 100% certain it is the correct email address?
#1011 [19:57] <Jason> Yes pretty sure
#1012 [19:57] <Galaxy_2Alex> Jason, Have you already submitted an account support request to Mojang?
#1013 [19:58] <Jason> yeah I did
#1014 [19:58] <Galaxy_2Alex> Jason, Please wait for them to answer.
#1015 [19:58] <Jason> Ok
#1016 [19:58] <Jason> that will be it, thank you
#1017 [19:59] <Galaxy_2Alex> Jason, You're welcome, have a nice day.
#1018 [19:59] * Jason [webchat@cpe-172-248-24-1.socal.res.rr.com] has quit. (Client Quit)
#1019 [20:00] <Jonathan> is there any chance of me contacting someone any earlier then 3 weeks?
#1020 [20:00] <Galaxy_2Alex> Jonathan, There is not, no.
#1021 [20:04] <Jonathan> nice
#1022 [20:16] * elia [webchat@cpe-142-129-172-45.socal.res.rr.com] has joined #minecrafthelp
#1023 [20:17] <elia> lost my Mojang account email and don't remember the answers to security questions
#1024 [20:17] <Galaxy_2Alex> elia, Have you already submitted an account support request to Mojang?
#1025 [20:18] <elia> no where can I do that?
#1026 [20:18] <Galaxy_2Alex> elia, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1027 [20:18] <Galaxy_2Alex> ??> elia account/trans-id
#1028 [20:18] <Absol> elia: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1029 [20:18] <Galaxy_2Alex> ??> elia account/send-email
#1030 [20:18] <Absol> elia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1031 [20:18] <Absol> elia: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1032 [20:18] <elia> ty
#1033 [20:22] * GalacticNinjaWolf [webchat@96-18-228-116.cpe.cableone.net] has joined #minecrafthelp
#1034 [20:22] * shu [webchat@150.100.252.46] has joined #minecrafthelp
#1035 [20:23] <GalacticNinjaWolf> i need help my game either dose not load on single player servers crashes on start up or crashes trying to get into a game
#1036 [20:23] * shu [webchat@150.100.252.46] has quit. (Client Quit)
#1037 [20:24] <GalacticNinjaWolf> can sombody help me
#1038 [20:24] <Galaxy_2Alex> ??> GalacticNinjaWolf av/adwcleaner
#1039 [20:24] <Absol> GalacticNinjaWolf: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1040 [20:24] <Absol> GalacticNinjaWolf: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1041 [20:24] <GalacticNinjaWolf> let me try that
#1042 [20:25] <GalacticNinjaWolf> where do i go when i get on the launcher
#1043 [20:26] <Galaxy_2Alex> GalacticNinjaWolf, Follow the instructions Absol gave you.
#1044 [20:26] <GalacticNinjaWolf> idk how to run it like what do they mean
#1045 [20:26] <Galaxy_2Alex> GalacticNinjaWolf, Read the message above that.
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#1047 [20:38] * Lukas_G [webchat@76-204-6-115.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1048 [20:38] <Lukas_G> When I log in it says Unable to create temporary directory.
#1049 [20:38] <Lukas_G> Please help?
#1050 [20:38] * thecold25 [webchat@216-228-215-251.cpe.axion.ca] has quit. (Quit: webchat.esper.net)
#1051 [20:41] <Galaxy_2Alex> Lukas_G, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1052 [20:41] <Galaxy_2Alex> ??> Lukas_G tools/hjt
#1053 [20:41] <Absol> Lukas_G: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1054 [20:41] <Absol> Lukas_G: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1055 [20:41] <Lukas_G> What do you mean?
#1056 [20:42] * Lukas_G [webchat@76-204-6-115.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#1057 [20:49] * Rick [webchat@c-24-0-10-80.hsd1.nj.comcast.net] has joined #minecrafthelp
#1058 [20:52] <Rick> Hey I just wanted to migrate my account to mojan so I can change my email address since I don't remember the email address that was on my account but it asks for my email address on my old account but I don't know it and I don't know what to do.
#1059 [20:52] <Galaxy_2Alex> Rick, Have you already submitted an account support request to Mojang?
#1060 [20:54] <Rick> yes, I was just wondering if there was any other way cause I don't if they will help or not but if that's the only thing I can do at the moment then I will just wait for there response. Thanks though.
#1061 [20:54] <Galaxy_2Alex> Rick, Yes, you will have to wait for them to answer.
#1062 [20:55] <Rick> Okay
#1063 [21:08] * ella [webchat@108-199-109-59.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1064 [21:08] <ella> hi
#1065 [21:09] <ella> anyone there?
#1066 [21:09] <Galaxy_2Alex> ella, Hello
#1067 [21:09] <ella> hi
#1068 [21:11] <ella> so i was checking a capability for name for my brother and pressed enter by mistake changing my name to the name is there anyway i can get a rollback on my name? or.
#1069 [21:12] <Galaxy_2Alex> ella, Unfortunately, it's not possible?
#1070 [21:12] <ella> ;/
#1071 [21:12] <ella> that sucks
#1072 [21:12] <ella> thanks for helping my anyways.
#1073 [21:14] * ella [webchat@108-199-109-59.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1074 [21:18] * SillyBilly [webchat@cpe-74-138-110-206.kya.res.rr.com] has joined #minecrafthelp
#1075 [21:19] <SillyBilly> Hey! I need some advice, how can I access my account if I forgot my password and I do not have a Mojang Account linked to the account (it was created before Microsoft took over). Thanks!
#1076 [21:26] * andymccrary80 [webchat@ip68-1-157-132.mc.at.cox.net] has joined #minecrafthelp
#1077 [21:26] <andymccrary80> hello?
#1078 [21:27] <andymccrary80> i need help with my security questions because i dont have access to the email i signed up for and i would like to be able to have my new email linked with my account versus an old email that i dont use anymore
#1079 [21:28] <SillyBilly> Hello
#1080 [21:28] <andymccrary80> hello
#1081 [21:28] * Jonathan [webchat@CPEbc4dfbe33f43-CMbc4dfbe33f40.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1082 [21:28] <SillyBilly> oh
#1083 [21:28] <andymccrary80> ?
#1084 [21:28] <SillyBilly> Well if you do not have your security question answers, you might have to provide proof of purchase to Mojang
#1085 [21:29] <andymccrary80> i bought the game like 8 years ago... i dont have the billing for the payment for minecraft
#1086 [21:30] <SillyBilly> No billing, no security question answers, no access to email either... what happened?
#1087 [21:31] <andymccrary80> i dont know man, it is my moms address that she doesnt use anymore and i cant access it and i really would like to be able to change my skins and such like that but i cant really because of the security questions in the way
#1088 [21:32] <andymccrary80> if mojang would like to speak with me i will be happy to give them as much proof as i can to shyow thaty this is my account
#1089 [21:33] <SillyBilly> That is tough. If you could see if your mom can access her old address and find those details for you that would probably be the easiest. There is not much more proof that can be shown if you don't know security questions or have transaction IDs.
#1090 [21:33] <andymccrary80> i have tried to get her to let me see it but she wont let me
#1091 [21:34] <andymccrary80> she is being very stubern when it comes to stuff like that
#1092 [21:34] <SillyBilly> If she wont let you go through her email, then have her search for you and find it. Could be as simple as "Mojang" or "Minecraft" in the inbox search bar.
#1093 [21:35] <SillyBilly> If she purchased the game, then I would say it's her control for real
#1094 [21:39] <Capfan67> SillyBilly, Here's the help page for resetting the password on a Legacy account: https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password
#1095 [21:40] <SillyBilly> Thank you Capfan
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#1097 [22:01] * Austin [webchat@209.251.131.162] has joined #minecrafthelp
#1098 [22:14] * Monkey [webchat@c-68-44-161-190.hsd1.in.comcast.net] has joined #minecrafthelp
#1099 [22:15] * blusaranoob [webchat@d50-92-41-235.bchsia.telus.net] has joined #minecrafthelp
#1100 [22:15] <Monkey> I need help switching to mojang I do not have access to my old email address. I am an OG from alpha and I need to update my information
#1101 [22:16] <Monkey> hello
#1102 [22:16] <blusaranoob> Hello. I'm suffering through the ol' "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:" issue.
#1103 [22:17] <blusaranoob> I've disabled my firewall completely before and this hasn't helped. I've also restarted Minecraft, the server I'm connecting to, and my PC already.
#1104 [22:17] <Monkey> I need help
#1105 [22:18] <Monkey> this is some bullshhit
#1106 [22:18] <blusaranoob> Try talking to Mojang.
#1107 [22:18] <blusaranoob> And be patient.
#1108 [22:18] <Monkey> I am motherfucker
#1109 [22:18] <Absol> Monkey: Please keep it civil
#1110 [22:18] <Monkey> I have been motherphucker
#1111 [22:18] <Monkey> They havent replied to me
#1112 [22:19] <Monkey> Im getting pissed
#1113 [22:19] * Absol kicked Monkey from #minecrafthelp (Reason: onkey :Keep it civilized, you are just a human being)
#1114 [22:19] * Monkey [webchat@c-68-44-161-190.hsd1.in.comcast.net] has joined #minecrafthelp
#1115 [22:19] <Monkey> hello
#1116 [22:19] <Monkey> I got kicked
#1117 [22:19] <blusaranoob> Yes.
#1118 [22:20] <Monkey> whhat
#1119 [22:20] <Monkey> are you mad at me
#1120 [22:20] <blusaranoob> Did you read the rules?
#1121 [22:20] <Monkey> what do you mean
#1122 [22:22] <Capfan67> Monkey, Did you submit a ticket to Mojang?
#1123 [22:22] <Monkey> Whats a ticket
#1124 [22:22] <Capfan67> Monkey, Did you fill out the support request form?
#1125 [22:22] <Monkey> yes
#1126 [22:23] <Capfan67> Monkey, On what date?
#1127 [22:23] <Monkey> 2 weeks ago
#1128 [22:23] <Capfan67> Monkey, You have a bit longer to wait: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1129 [22:24] <Monkey> I want to play minecraft now
#1130 [22:24] <Monkey> not later
#1131 [22:24] * DemonWolfe [webchat@c-73-20-126-100.hsd1.ut.comcast.net] has joined #minecrafthelp
#1132 [22:24] <Capfan67> blusaranoob, "Connection timed out" means you were unable to create a netowrk connection to the server you're trying to connect to. Is this a server on the Internet, or one at your location?
#1133 [22:25] <blusaranoob> One at my location, but a server that should be able to connect to the internet.
#1134 [22:25] <DemonWolfe> I currently have an issue where I can't log into my minecraft account even though I know the credentials are correct
#1135 [22:25] <Monkey> Is no one going to help
#1136 [22:25] <Capfan67> blusaranoob, Are you connecting to your LAN IP, or your outside IP?
#1137 [22:25] <Monkey> am i wasting my time
#1138 [22:25] <blusaranoob> Outside IP. It's static. If I just use LocalHost it connects.
#1139 [22:25] <Capfan67> Monkey, We are not Mojang. We can't fix account issues, only Mojang can. YOu'll need to wait for them to respond.
#1140 [22:26] <DemonWolfe> has anyone had a similar issue?
#1141 [22:26] <Monkey> then who the phuck are all of you people
#1142 [22:26] <Capfan67> blusaranoob, Most routers don't support connecting from an inside device, to the outside IP and route back inside (NAT Loopback).
#1143 [22:26] <Capfan67> Monkey, We are volunteer Java Edition technical support, for crashes and such.
#1144 [22:26] <blusaranoob> That's fair. That being said, others trying to connect to the server also cannot connect.
#1145 [22:26] <Monkey> ohhhhhhhhhhhhh
#1146 [22:26] <blusaranoob> I'll try to gather some more information from them and get back to you. I appreciate your time.
#1147 [22:27] <Monkey> So your job is useless then
#1148 [22:27] <Capfan67> blusaranoob, Are you able to connect to the server from a different machine in your location using the LAN ip?
#1149 [22:27] <blusaranoob> I'll grab my laptop and find out.
#1150 [22:27] <Capfan67> Monkey, "job". We help people in our spare time.
#1151 [22:27] <Monkey> you must have an exciting life
#1152 [22:28] <Capfan67> Monkey, Your hobby is playing a block game. My hobby is helping people and fixing technical issues. *shrug*
#1153 [22:29] <Monkey> I cant play the "block game" cause you phucksticks cant help me
#1154 [22:29] <Capfan67> DemonWolfe, Are you able to log into Mojang.com?
#1155 [22:29] <blusaranoob> Try Mojang instead of yelling at people helping others out of the kindness of their hearts.
#1156 [22:29] <Monkey> okay grandma
#1157 [22:30] <Monkey> reply to my dm
#1158 [22:30] <Capfan67> !kb Monkey Wait for Mojang to answer.
#1159 [22:30] <SillyBilly> Lol this fella needs a life
#1160 [22:31] <SillyBilly> also thanks again Capfan67
#1161 [22:31] <Capfan67> SillyBilly, Were you able to reset?
#1162 [22:31] <Monkey> SillyBilly your name is SillyBilly. I think you're the one that needs a life. Fella.
#1163 [22:32] <Capfan67> !kick monkey Wait for Mojang to answer.
#1164 [22:32] * Absol kicked Monkey from #minecrafthelp (Reason: onkey :Wait for Mojang to answer.)
#1165 [22:33] * Monkey [webchat@c-68-44-161-190.hsd1.in.comcast.net] has joined #minecrafthelp
#1166 [22:33] <Monkey> Was that neccessary
#1167 [22:33] <Capfan67> Monkey, Behave.
#1168 [22:33] <Monkey> Kinky
#1169 [22:33] <Monkey> Am I being naughty
#1170 [22:36] <Monkey> yall boring me
#1171 [22:36] <Monkey> see ya
#1172 [22:36] * Monkey [webchat@c-68-44-161-190.hsd1.in.comcast.net] has quit. (Client Quit)
#1173 [22:36] * Tiger [webchat@c-68-44-161-190.hsd1.in.comcast.net] has joined #minecrafthelp
#1174 [22:36] <Tiger> Hello
#1175 [22:37] <blusaranoob> What's that letter-and-number appendix in brackets after a user's name when they join/leave?
#1176 [22:37] <Capfan67> blusaranoob, Their UUID
#1177 [22:37] <Tiger> I'm having problems logging into my account
#1178 [22:37] <Capfan67> Tiger/Monkey, You're fooling no one. Wait for Mojang.
#1179 [22:38] <Tiger> Huh
#1180 [22:38] <Tiger> Can I not get help logging in through this chat
#1181 [22:38] <blusaranoob> I wish my laptop wasn't so slow. But progress is progress, I suppose. Soon, I'll have another piece of this puzzle.
#1182 [22:38] <Tiger> I'm trying to play minecraft with my friends
#1183 [22:39] <Capfan67> Tiger, As I've already told you, only Mojang can sort your account issue.
#1184 [22:39] <Tiger> You never told me that
#1185 [22:39] <Tiger> But thank you for your time
#1186 [22:39] <Capfan67> blusaranoob, The goal of connecting with another machine is to determine if the problem is the server, or your router/port forwarding.
#1187 [22:39] <blusaranoob> I know. My laptop is just very, very slow.
#1188 [22:39] * Tiger [webchat@c-68-44-161-190.hsd1.in.comcast.net] has quit. (Client Quit)
#1189 [22:40] * Capt_Criz [webchat@c-68-44-161-190.hsd1.in.comcast.net] has joined #minecrafthelp
#1190 [22:40] <Capt_Criz> My friend can't join our server. Can you help?
#1191 [22:40] <Capfan67> Monkey, you're going to make me ban you, aren't you. *sigh*
#1192 [22:41] <Capt_Criz> Who's Monkey
#1193 [22:41] <blusaranoob> You!
#1194 [22:41] <Capfan67> !ban Capt_Criz Wait for Mojang to answer.
#1195 [22:41] * Absol kicked Capt_Criz from #minecrafthelp (Reason: apt_Criz :Wait for Mojang to answer.)
#1196 [22:41] <blusaranoob> Oh dear.
#1197 [22:41] <blusaranoob> Same result on my laptop
#1198 [22:41] <blusaranoob> Exact same text, too.
#1199 [22:42] <Capfan67> blusaranoob, Ok, in that case, the issue is with the server. AV/Firewall would be the first thing to look at. I'd start by temporarily disabling the Firewall and testing.
#1200 [22:42] * yo_mama [webchat@ip-69-27-59-109.slm.blueriver.net] has joined #minecrafthelp
#1201 [22:42] <Capfan67> blusaranoob, Also, did you leave the IP= field blank in the server.properties? (it should be blank)
#1202 [22:42] <yo_mama> herro
#1203 [22:42] <blusaranoob> Yeah, I had a feeling. All firewalls on my PC are currently down, as they were for the attempt to connect.
#1204 [22:43] <blusaranoob> I'll check
#1205 [22:43] <yo_mama> can anyone help me
#1206 [22:43] <yo_mama> cap?
#1207 [22:43] <blusaranoob> The "server-ip=" field? Yes, that's blank.
#1208 [22:43] <yo_mama> HERRRO
#1209 [22:44] <blusaranoob> You haven't stated a problem, yo_mama
#1210 [22:44] <yo_mama> I can't get on Minecraft bruhh
#1211 [22:44] <DemonWolfe> sorry no I can't log in at mojang
#1212 [22:44] * Pu55yb0y [webchat@rrcs-97-78-71-195.se.biz.rr.com] has joined #minecrafthelp
#1213 [22:44] <Capfan67> DemonWolfe, Have you tried resetting your password?
#1214 [22:45] <Pu55yb0y> What?
#1215 [22:45] <Pu55yb0y> I never asked anything?
#1216 [22:45] <Pu55yb0y> Who you talking to?
#1217 [22:45] <blusaranoob> I'll be right back. I need to flip my fries.
#1218 [22:45] <Pu55yb0y> I'm confused?
#1219 [22:45] <Pu55yb0y> In the microwave?
#1220 [22:45] <Pu55yb0y> Help
#1221 [22:45] <Pu55yb0y> I'm scared
#1222 [22:45] <DemonWolfe> I have, though I'm pretty sure I'm using the proper password. I did send a ticket to mojang because my minecraft account is on an email from an old isp that i cant access anymore
#1223 [22:45] <Pu55yb0y> ANyone here?
#1224 [22:45] <yo_mama> what kind of fries brother?
#1225 [22:45] <Capfan67> !ban Pu55yb0y No spamming
#1226 [22:45] * Absol kicked Pu55yb0y from #minecrafthelp (Reason: u55yb0y :No spamming)
#1227 [22:46] <DemonWolfe> I'm mainly here to see if anyone has had an issue like this
#1228 [22:46] <DemonWolfe> where you know its the right password and username/email
#1229 [22:46] <yo_mama> why you ban him?
#1230 [22:46] <yo_mama> he just needs help
#1231 [22:47] <DemonWolfe> maybe its currently active on another computer? would that cause the issue perhaps?
#1232 [22:47] <Capfan67> DemonWolfe, We have people who can't login regularly. There are a variety of causes. If you can reset (get the reset email), but still can't login we look for malicious software. If you can't get the reset email, your account is locked and we direct you to submit a ticket.
#1233 [22:47] <yo_mama> pwease help me
#1234 [22:47] <Capfan67> DemonWolfe, No. Being logged in at another loction doesn't prevent a login, though your second login will invalidate the token from the first.
#1235 [22:48] <DemonWolfe> ah okay, i already did that already. so I guess I'll have to wait. I was just a little annoyed cuz they're currently looking at requests from February 26th so It's gonna be a while XD
#1236 [22:48] <Capfan67> DemonWolfe, Sadly, yes.
#1237 [22:48] <DemonWolfe> welp thanks for the help anyway, really wish there was another option lol
#1238 [22:48] <yo_mama> HELP ME
#1239 [22:48] * DemonWolfe [webchat@c-73-20-126-100.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#1240 [22:48] <yo_mama> come on
#1241 [22:49] <yo_mama> lets goo
#1242 [22:49] <yo_mama> man
#1243 [22:49] <Capfan67> Monkey, don't spam the channel.
#1244 [22:49] <yo_mama> man I aint monkey bruh
#1245 [22:50] <yo_mama> why you ban pu55y b0y?
#1246 [22:50] <blusaranoob> I'm back.
#1247 [22:50] <Capfan67> blusaranoob, Are you sure the two machines are on the same network? Are you able to PING the LAN IP from your laptop?
#1248 [22:51] <yo_mama> thanks for the help
#1249 [22:51] <yo_mama> not
#1250 [22:52] <blusaranoob> Well, I should hope we're on the same network. I only have one network. I'm pinging now.
#1251 [22:53] <yo_mama> bruhhhhh
#1252 [22:53] <yo_mama> B R O T H E R
#1253 [22:53] <blusaranoob> Oh, this ain't good. 100% losses to that. I'll try pinging a different LAN IP.
#1254 [22:54] <yo_mama> MY FRIEND CANT PLAY WITH ME
#1255 [22:54] <Capfan67> blusaranoob, Is one device wifi and the other wired? Your router may separate those networks.
#1256 [22:54] <blusaranoob> Well, pinging my LAN IP gives 0% loss. Delightful.
#1257 [22:55] <blusaranoob> Yes, they are. I'll set it to exclusively wifi.
#1258 [22:55] * blusaranoob [webchat@d50-92-41-235.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1259 [22:55] * SomeLions [webchat@137.150.208.174] has joined #minecrafthelp
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#1261 [22:55] * Rhino [webchat@185.161.201.16] has quit. (Network ban)
#1262 [22:55] <SomeLions> Hello?
#1263 [22:56] <Capfan67> Hi
#1264 [22:56] <SomeLions> My account was recently hacked and my name was changed and stolen, is there anything I can do to get my old name back?
#1265 [22:56] <Capfan67> ??> SomeLions account/hacked
#1266 [22:56] <yo_mama> HELP ME CAP
#1267 [22:56] <Absol> SomeLions: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1268 [22:56] <Absol> SomeLions: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1269 [22:56] <SomeLions> I have my account recovered, but my name has been changed
#1270 [22:56] <yo_mama> STOP IGNORING ME
#1271 [22:56] <yo_mama> I NEED HELP BRUH
#1272 [22:57] * SillyBilly [webchat@cpe-74-138-110-206.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#1273 [22:57] <Capfan67> SomeLions, Ah.. You can change it back 30 days after it was last changed.
#1274 [22:57] <yo_mama> I CANT DO ANYTHING
#1275 [22:57] * blusaranoob [webchat@d50-92-41-235.bchsia.telus.net] has joined #minecrafthelp
#1276 [22:57] <SomeLions> The name was taken by somebody else, I assume it's the same person who changed my name on my account
#1277 [22:57] <blusaranoob> Hello again.
#1278 [22:57] <yo_mama> HELP ME BLU
#1279 [22:57] <yo_mama> MY BOY CANT PLAY
#1280 [22:57] <blusaranoob> I'm now exclusively on wifi.
#1281 [22:57] <blusaranoob> I'm gonna try doing all the stuff I'd mentioned before and check if anything's changed.
#1282 [22:58] <yo_mama> STOP IGNORING ME
#1283 [22:58] <yo_mama> REEEEEEEE
#1284 [22:58] <Capfan67> SomeLions, If your name was then taken by someone else, I'm not sure what Mojang will do. You'll have to ask them. Use the same ticket number you recovered with.
#1285 [22:58] <Capfan67> !ban yo_mama Do not spam the channel.
#1286 [22:58] * Absol kicked yo_mama from #minecrafthelp (Reason: o_mama :Do not spam the channel.)
#1287 [22:58] <SomeLions> Same ticket number?
#1288 [22:58] <SomeLions> I didn't need to make a ticket to recover my account, they didn't change my email password or security questions
#1289 [22:58] <Capfan67> SomeLions, I assumed you recovered your account by submitting a ticket to Mojang.
#1290 [22:59] <SomeLions> Yeah, I was able to get it by myself thankfully
#1291 [22:59] <Capfan67> SomeLions, Ah, I see. What was your old username?
#1292 [22:59] <SomeLions> SomeLions, it was changed to dyntus unfortunately
#1293 [22:59] <SomeLions> I'm wondering if they'd be able to just check recent name changes on my account and revert any within the last month
#1294 [22:59] <blusaranoob> Hm. Hmm. Odd. Both on wifi, still can't connect.
#1295 [23:00] <Capfan67> SomeLions, Changed on 3/9/2019. Son, 30 days from then, you will be able to change it again, and back to SomeLions if you want.
#1296 [23:00] <blusaranoob> All firewalls still down.
#1297 [23:00] <blusaranoob> Oh, woe is I, prithy defenceless to Cyber-Assault.
#1298 [23:00] <Capfan67> blusaranoob, if you can't even ping between the machines, you have something else going on with your network that I can't help with from here.
#1299 [23:00] <blusaranoob> That's fair.
#1300 [23:01] <blusaranoob> I'll keep trying.
#1301 [23:01] <SomeLions> I have multiple accounts and was testing to see if SomeLions was taken and it said that the name was no longer available, is it held 30 days past it's change?
#1302 [23:01] <Capfan67> blusaranoob, In the end, you first make sure it's working with another machine on the lan.
#1303 [23:01] <Capfan67> blusaranoob, Then, test from the outside to the outside. You can use this site to test with once you're to that point: https://dinnerbone.com/minecraft/tools/status/
#1304 [23:01] <SomeLions> If the name isn't immediately up for grabs then I should be alright
#1305 [23:02] <Capfan67> SomeLions, Yes. The name change cooldown is 30 days. The name is held for 37 days. YOu have one week to change it back.
#1306 [23:02] <blusaranoob> Oh, the server? Yes. I've checked that. I've PINGed myself and gotten 0 losses. 100% losses PINGing the server though.
#1307 [23:02] <blusaranoob> You're very helpful, Cap.
#1308 [23:02] <SomeLions> Oh awesome! No problem then! Thank you so much for your help :)
#1309 [23:02] <Capfan67> SomeLions, You bet. Good luck with the name recovery.
#1310 [23:03] <SomeLions> :) Thanks!
#1311 [23:03] * SomeLions [webchat@137.150.208.174] has quit. (Quit: webchat.esper.net)
#1312 [23:04] <blusaranoob> I'm baffled. All my firewalls are off, server still w-
#1313 [23:05] <blusaranoob> I just had a realization about something and I'm going to test my realization. This will take some time.
#1314 [23:05] <Capfan67> blusaranoob, I'll be monitoring for a bit. (on and off)
#1315 [23:05] <blusaranoob> Thank you for your time.
#1316 [23:12] * Jay [webchat@cpe-173-174-170-243.satx.res.rr.com] has joined #minecrafthelp
#1317 [23:13] <blusaranoob> Stumped again. I checked my router's settings. Firewall is intentionally disabled on it. I think that means the problem is now on my computer?
#1318 [23:14] <Jay> Good evening. My kid currently has separate accounts on tablet and xbox, with purchases on both. If I get him Minecraft on PC will his purchases from either be able to transfer or will it be a fresh start again?
#1319 [23:15] <Capfan67> Jay, Minecraft coins and purchases are attached to the XBoxLive account.
#1320 [23:15] <Capfan67> Jay, As long as you log into the XBoxLive account on your PC (in-game), then yes.
#1321 [23:16] <Capfan67> Jay, This is true, *except* for platform exclusive content.
#1322 [23:16] * Jay [webchat@cpe-173-174-170-243.satx.res.rr.com] has quit. (Client Quit)
#1323 [23:16] * blusaranoob [webchat@d50-92-41-235.bchsia.telus.net] has joined #minecrafthelp
#1324 [23:17] * Jay [webchat@cpe-173-174-170-243.satx.res.rr.com] has joined #minecrafthelp
#1325 [23:17] <blusaranoob> Hello again. Can't figure out what my IP for my laptop is, so I'm instead gonna have *it* ping my PC.
#1326 [23:17] <Jay> Whoa, not sure what I clicked, but I got sent to some place called esther
#1327 [23:17] <Jay> Thank you for the response a bit ago
#1328 [23:17] <Capfan67> Jay, did you catch my responses?
#1329 [23:18] <Capfan67> Jay, Ah, ok then.
#1330 [23:18] <Jay> Yes, sorry I tried replying directly to you the way you are doing
#1331 [23:18] <Jay> But not sure how to do that yet
#1332 [23:18] <Capfan67> I use HexChat, so I use tab complete which inserts the name and comma.
#1333 [23:19] <blusaranoob> Oh, this is bad.
#1334 [23:19] <Jay> I am gonna save that sentence to search it in google later, but if you don't mind I have a follow up
#1335 [23:19] <Capfan67> Jay, Sure.
#1336 [23:20] * Beanz [webchat@astound-66-234-200-172.ca.astound.net] has joined #minecrafthelp
#1337 [23:20] <Jay> Does this mean that the xbox versions and pc version are all linked? All I have to do is buy the software on the PC and they are good to go?
#1338 [23:21] <Capfan67> Jay, Bedrock Edition is indeed "linked", from a purchase standpoint.
#1339 [23:21] <Beanz> The new snapshot won't download. It says unable to create directory but all other versions appear to work. Is this a bug?
#1340 [23:22] <Jay> Okay, what about playing with other people? In order to invite someone to their world they have to have the $10 a month realm?
#1341 [23:22] <blusaranoob> Oh, nevermind. This is confusing. I can ping some things on my network. But not all. I can ping my chromecast handy-dandy, my phone, and a few other things, but otherwise it just don't seem to be working.
#1342 [23:22] * trollingnathan1 [webchat@216-165-233-61.championbroadband.com] has joined #minecrafthelp
#1343 [23:22] <trollingnathan1> hello
#1344 [23:23] <blusaranoob> Jay, yes and no. If you're hosting a server for the appropriate version, you don't need to pay the Minecraft Realms cost. Minecraft Realms just gives you access to a server without needing to go through the hoops of running your own.
#1345 [23:23] <Jay> Wait, people run actual servers?
#1346 [23:23] <Jay> As in a rack with 24/7 power?
#1347 [23:24] <blusaranoob> Yes and no.
#1348 [23:24] <blusaranoob> You can, but I just run a server on my home PC.
#1349 [23:24] <trollingnathan1> my original minecraft account is linked to a deleted gmail account, so i cant get my transaction id for recovering the account. is there another way of recovering it?
#1350 [23:24] <Jay> ah, so its like a LAN set up but with IP addresses instead of cables?
#1351 [23:25] <blusaranoob> Or, I would. I'm currently deciding on whether I should save my world file and nuke from orbit or keep struggling with this ordeal.
#1352 [23:25] <blusaranoob> Somewhat, yeah.
#1353 [23:25] <Jay> This Minecraft stuff is blowing my mind
#1354 [23:25] * jstroud9 [webchat@cpe-70-114-24-170.satx.res.rr.com] has joined #minecrafthelp
#1355 [23:26] <Jay> The screen is saying I have new messages but I don't see where to click for them
#1356 [23:26] * Beanz [webchat@astound-66-234-200-172.ca.astound.net] has quit. (Quit: webchat.esper.net)
#1357 [23:26] <trollingnathan1> are my messages getting through
#1358 [23:27] * Beanz [webchat@astound-66-234-200-172.ca.astound.net] has joined #minecrafthelp
#1359 [23:27] <Capfan67> trollingnathan1, Yes.
#1360 [23:27] <trollingnathan1> oh okay ty
#1361 [23:27] <trollingnathan1> do u guys know if theres a way to recover an account with a deleted email ive been wondering
#1362 [23:28] <blusaranoob> I don't think so.
#1363 [23:28] <Capfan67> blusaranoob, Setting up and maintaining hardware for a server is certainly effort. "Free" misses the actual costs of running your own server.
#1364 [23:28] <Beanz> The new snapshot won't download. It says unable to create directory but all other versions appear to work. Is this a bug?
#1365 [23:28] <Capfan67> trollingnathan1, Yes... but...
#1366 [23:28] <Capfan67> trollingnathan1, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#1367 [23:29] <Capfan67> Beanz, We support the current version vanilla client here. We can't support Snapshot issues. I'm sorry.
#1368 [23:29] <Jay> Is there a quick way to delete worlds in the ipad or xbox version? my kid has hundreds of them since there is only quit and save as options, and I would like to clean that up if possible
#1369 [23:29] <trollingnathan1> the problem is that my password doesnt seem to be working anymore either and because i dont have access to the deleted account its kinda tough
#1370 [23:29] <blusaranoob> Of course. But that's more of an argument on the philosophy of what money is and what "free" entails.
#1371 [23:29] <Capfan67> Jay, When you view your worlds, at the bottom of the settings is "Delete".
#1372 [23:29] <Beanz> Oh okay thanks anyway
#1373 [23:29] <Jay> but its one at a time right?
#1374 [23:29] * Beanz [webchat@astound-66-234-200-172.ca.astound.net] has quit. (Client Quit)
#1375 [23:29] <trollingnathan1> also ty for the info though
#1376 [23:29] <Capfan67> blusaranoob, *nods* Just sympathizing with the effort you're putting in.
#1377 [23:30] <Capfan67> Jay, Yes, one at a time through the game.
#1378 [23:30] <Jay> okay
#1379 [23:30] <blusaranoob> Understandable. Thanks, Capfan67. At this point, I think I should just save the world files, nuke from orbit, and try again. Probably easier than getting this... Confusion... Sorted.
#1380 [23:30] <Capfan67> Jay, For your iDevices, you can use iFunTool to manage the files directly, and remove worlds in mass.
#1381 [23:31] <Capfan67> Jay, For the XBox, I'm not certain if there's a similar tool, though I suspect there is (file management built in).
#1382 [23:31] <Capfan67> blusaranoob, Best of luck. Let us know if we can help.
#1383 [23:32] <blusaranoob> Thanks for the time and effort, Cap. Wish this had happened at any other time. Have a great day and/or night.
#1384 [23:32] * blusaranoob [webchat@d50-92-41-235.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1385 [23:32] <Jay> so to recap, ipad account will stay separate, xbox and PC accounts are the same just on different system. There is no need for realms if they are only needing the world to be open while they play, they can just invite someone as if they were playing any other game on XBL.
#1386 [23:33] <Capfan67> Jay, iPad, XBox and PC each have their own license. On all 3 platforms, you can login with your XBoxLIve account (in-game) for your content.
#1387 [23:33] <Jay> I will look up ifuntool also
#1388 [23:34] <Jay> wait, did I double purchase items?
#1389 [23:34] <Capfan67> Jay, Realms is useful if a group of people want to play the same persistent world, regardless of who's available.
#1390 [23:34] <Capfan67> Jay, You may have. Again, purchases are attached to your XBoxLive account on all Bedrock platforms.
#1391 [23:34] <Jay> I thought ipad was something called PE
#1392 [23:35] <Capfan67> PE is Bedrock. they renamed it and expanded it to Consoles.
#1393 [23:35] <Jay> lol
#1394 [23:35] <Jay> nice
#1395 [23:35] <Jay> we even bought some of the same worlds
#1396 [23:36] <Jay> Should have thought to look for y'all a long time ago
#1397 [23:36] <Capfan67> =)
#1398 [23:36] <Jay> Well, time to figure out how to link them all together then
#1399 [23:36] <Jay> wait
#1400 [23:36] <Jay> but isn't xbox very against modding
#1401 [23:36] <Jay> and isn't that the whole point of the pc version?
#1402 [23:37] <Capfan67> Jay, Minecraft support Addons. It's part of the game.
#1403 [23:37] <Capfan67> Jay, The difference is, you can download and add addons/worlds to the PC/iPad for free.
#1404 [23:37] <Jay> Okay one of the books I read kept referencing modding in the bedrock edition
#1405 [23:38] <Capfan67> Jay, On the XBox, you need to buy or use special tools to upload to your device.
#1406 [23:38] <Jay> Okay
#1407 [23:38] <Capfan67> Jay, "Modding" refers to the Java Edition. Bedrock/PE has addons.
#1408 [23:38] <Jay> ahhh
#1409 [23:38] <Jay> then the library needs to update their books
#1410 [23:39] <Capfan67> Jay, The quality of 3rd party books varies wildly. =)
#1411 [23:39] <Jay> Well, thank you very much for all of your help. I feel both novice and old at the same time
#1412 [23:39] <Capfan67> Jay, Very happy to help.
#1413 [23:39] <Jay> I even went as far as getting an audio book that Jack Black read
#1414 [23:39] <Jay> I am in construction
#1415 [23:39] <Jay> and was carrying around Minecraft books in my work truck
#1416 [23:40] <Jay> Honestly nothing was sticking, until that Jack Black book
#1417 [23:40] <Jay> well Max Brooks wrote it
#1418 [23:40] <Jay> and I like his zombie stuff
#1419 [23:40] <Jay> but that's off topic
#1420 [23:40] <Capfan67> Jay, Nice. That's dedication to the kids. My grandkids play with me when they visit (about the only time I carve out to play these days).
#1421 [23:41] <Jay> That's awesome. Honestly I am trying to get into it, until now I just haven't been able to
#1422 [23:41] <Jay> I think once we figure stuff out and its not just my kids throwing hordes of mobs at me to kill we will be good
#1423 [23:42] <Capfan67> =)
#1424 [23:42] <Jay> Thank you for the help
#1425 [23:42] <Jay> Made a huge difference
#1426 [23:42] <Capfan67> Jay, You take care.
#1427 [23:42] <Jay> Have a great night
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#1430 [23:57] * Xephyr_DeLumos [webchat@207.244.85.142] has joined #minecrafthelp
#1431 [23:58] <Xephyr_DeLumos> having trouble logging in at all. every time I try to log in, if it is through the launcher, it just comes up with "Could not connect to server" or if i'm trying to log in through the site, it will just sit there and do nothingl
#1432 [23:59] <Capfan67> Xephyr_DeLumos, Sometimes that's caused by malicious software. Let take a look:
#1433 [23:59] <Capfan67> ??> Xephyr_DeLumos tools/hjt
#1434 [23:59] <Absol> Xephyr_DeLumos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1435 [23:59] <Absol> Xephyr_DeLumos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.