#1 [00:08] * LilRoo [webchat@193-116-225-251.tpgi.com.au] has joined #minecrafthelp
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#3 [00:08] <Xephyr_DeLumos> trying to restart the program. it auto started and now I can't find a place where I can shut it down so I can re-run as admin
#4 [00:09] <Xephyr_DeLumos> not even showing up in task manager
#5 [00:09] <Capfan67> Xephyr_DeLumos, Running as non-admin is ok. You just get a couple of warnings. It'll still produce the same report.
#6 [00:10] <Xephyr_DeLumos> https://paste.ubuntu.com/p/Hz6tgpJ89d/
#7 [00:12] <Capfan67> Xephyr_DeLumos, "Avast SecureLine(VPN)" Are you connected through the VPN now? Mojang rejects game logins through most VPN services.
#8 [00:14] * Xephyr_DeLumos [webchat@c-76-120-131-123.hsd1.wv.comcast.net] has joined #minecrafthelp
#9 [00:14] <Xephyr_DeLumos> That was the solution, thank you
#10 [00:14] <Xephyr_DeLumos> have a good night
#11 [00:15] <Capfan67> Xephyr_DeLumos, Outstanding. YOu take care.
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#13 [00:37] * DaddyDilz [webchat@cpe-121-220-16-222.bpwi-r-031.win.vic.bigpond.net.au] has joined #minecrafthelp
#14 [00:38] * bildramer [~bildramer@2a02:587:540b:b800:ac9b:cca1:4258:dfa9] has quit. (Quit: Of course we scientists have our little secrets. For instance, the moon is in Spain. Another: stars aren't real. Also, cells are huge. One cell is roughly the size of a marble.)
#15 [00:38] <DaddyDilz> Hi I've been trying to purchase Minecraft but everytime I try it says there's an error ocurred and I spoke with my bank and they asy everything's fine on their end, any suggestions?
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#17 [01:01] * Justin [webchat@xdsl-81-173-232-158.nc.de] has joined #minecrafthelp
#18 [01:04] <Justin> Hello, I have the problem that first I didn't know how to log-in into Minecraft after I lost track (after 5-7 years) which e-mail I have been using. Now I suddenly remembered the correct password and username and successfully logged into Minecraft...But I still don't know which e-mail I have been using. What do I do?
#19 [01:21] * YKS_Game [webchat@123203123240.ctinets.com] has joined #minecrafthelp
#20 [01:22] <YKS_Game> I have this error at startup and minecraft auto quits
#21 [01:22] <YKS_Game> java.lang.RuntimeException: No OpenGL context found in the current thread
#22 [01:26] * YKS_Game [webchat@123203123240.ctinets.com] has quit. (Quit: webchat.esper.net)
#23 [01:52] * WTFmim2012 [webchat@217.64.142.12] has joined #minecrafthelp
#24 [01:54] <WTFmim2012> Hey, so I've had troubles logging into my account so I e-mailed Mojang support, but I've managed to deal with the issue on my own. Can I somehow unsend the e-mail? Or tell that everything's fine now?
#25 [02:11] * almamooth [webchat@2.50.213.204] has joined #minecrafthelp
#26 [02:11] <almamooth> hello
#27 [02:26] * Easykill3r [webchat@p57A895AB.dip0.t-ipconnect.de] has joined #minecrafthelp
#28 [02:26] <Easykill3r> hello
#29 [02:27] <Easykill3r> i need help with my minecraft account with the nickname 3asykill3r
#30 [02:28] <Easykill3r> sorry my english is bad
#31 [02:30] <Easykill3r> I bought minecraft on ebay in the beginning of february 2016 and can not log in with the account or reset the password
#32 [02:31] <Easykill3r> and the help channel says that my account is banned
#33 [02:39] <Easykill3r> can someone help me?
#34 [02:41] * dthom7 [webchat@125-237-6-83-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#35 [02:42] <dthom7> Hi there. I used to only have to login by entering my username. It is now asking for an email to login to. It has been such a long time since I signed up, I can no longer remember the email I used to sign up for an account. I used the nickname dthom7. I created a new account with a new email, I am just unsure how to bring over my old account.
#36 [02:42] <dthom7> Hi there. I used to only have to login by entering my username. It is now asking for an email to login to. It has been such a long time since I signed up, I can no longer remember the email I used to sign up for an account. I used the nickname dthom7. I created a new account with a new email, I am just unsure how to bring over my old account.
#37 [03:04] * Easykill3r [webchat@p57A895AB.dip0.t-ipconnect.de] has left #minecrafthelp
#38 [03:50] * Hmm [webchat@109-186-146-247.bb.netvision.net.il] has joined #minecrafthelp
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#40 [04:03] * skyn [webchat@116.136.20.164] has joined #minecrafthelp
#41 [04:03] <skyn> hello
#42 [04:03] <skyn> anyone here？
#43 [04:04] * skyn [webchat@116.136.20.164] has quit. (Client Quit)
#44 [04:10] * slug [webchat@196.15.212.154] has joined #minecrafthelp
#45 [04:10] <slug> hey there
#46 [04:11] <slug> can i log into mincraft online and play on servers with my xbox one mojang acount
#47 [04:13] <slug> is it possible due to i payd so much on add on i dont want to buy again so i read something on you can use you mojang account
#48 [04:19] <Lutzee> You cannot join PC servers from console unfortunately, you'll need to purchase the PC version of the game to do that
#49 [04:20] <Lutzee> And a Mojang Account is not the same as the Xbox account you currently use
#50 [04:29] * Tonami [webchat@113.210.115.201] has joined #minecrafthelp
#51 [04:31] <Tonami> Hello, one of my world cant be opened. When I pressed the 'Play selected world', the game crashes after Preparing spawn area 3%
#52 [04:43] <Tonami> https://pastebin.com/6wdYRnUT
#53 [04:55] * bildramer [~bildramer@athedsl-361556.home.otenet.gr] has joined #minecrafthelp
#54 [05:11] * zombieguy1995 [webchat@176-229-27-77.orange.net.il] has joined #minecrafthelp
#55 [05:12] <zombieguy1995> Hello,
#56 [05:12] <zombieguy1995> I am trying to play online with my friend and my minecraft launcher is showing OFFLINE which is odd because my friend are in my multiplayer server playing great. Can you please help me?
#57 [05:15] <zombieguy1995> And when i try to log in it shows "cannot connect to server"
#58 [05:17] <zombieguy1995> And my internet is running smoothly on every other game/
#59 [05:17] <zombieguy1995> .
#60 [05:17] * nickgoss [webchat@cpc75492-runc7-2-0-cust965.1-3.cable.virginm.net] has joined #minecrafthelp
#61 [05:19] <nickgoss> I cant log into my account as it says its been migrated but when i was last online (10 days ago roughly) i could log in fine with my username my account is old and i dont know the original account email or transaction ID etc. how can i recover my account?
#62 [05:20] * zombieguy1995 [webchat@176-229-27-77.orange.net.il] has quit. (Quit: webchat.esper.net)
#63 [05:32] * zombieguy1995 [webchat@176-229-27-77.orange.net.il] has joined #minecrafthelp
#64 [05:33] <zombieguy1995> hello,
#65 [05:35] <zombieguy1995> i am trying to login my minecraft acc for the last hour, and for starters it showed me at the launcher "offline" when i tried to launch the game. and i logged out cause i tried to relog and now it shows me "could not connect to server"
#66 [06:27] <Morpheus> zombieguy1995, This issue is usually caused by a program or something in your windows host file.
#67 [06:27] <Morpheus> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#68 [06:27] <Morpheus> ??> zombieguy1995 tools/hjt
#69 [06:27] <Absol> zombieguy1995: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#70 [06:27] <Absol> zombieguy1995: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#71 [06:33] <zombieguy1995> https://paste.ubuntu.com/p/3TXR5Dywq5/
#72 [06:33] <Morpheus> zombieguy1995, Does MCLeaks ring a bell?
#73 [06:33] <zombieguy1995> yes
#74 [06:34] <Morpheus> ??> zombieguy1995 info/mcleaks
#75 [06:34] <Absol> zombieguy1995: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#76 [06:34] <Absol> zombieguy1995: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#77 [06:34] <Morpheus> ??> zombieguy1995 win/hosts/edit
#78 [06:34] <Absol> zombieguy1995: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#79 [06:34] <Absol> zombieguy1995: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#80 [06:35] * Lord_of_Life_ [~Lord@77.28.164.187] has joined #minecrafthelp
#81 [06:37] <zombieguy1995> where is the host file?
#82 [06:37] * Lord_of_Life [~Lord@77.28.162.247] has quit. (Ping timeout: 183 seconds)
#83 [06:37] <Morpheus> zombieguy1995, Follow the steps above, they tell you how to access the file
#84 [06:38] <zombieguy1995> i cannot log into minecraft.net though
#85 [06:39] <Morpheus> zombieguy1995, That will be because of the entries in your host file. The traffic is getting rerouted to MCLeaks to steal your account information
#86 [06:45] <zombieguy1995> just delete the mojang entries in my host file?
#87 [06:45] <zombieguy1995> there are two
#88 [06:46] <Morpheus> Delete those both
#89 [06:49] * Star [webchat@84-74-229-145.dclient.hispeed.ch] has joined #minecrafthelp
#90 [06:49] * Star [webchat@84-74-229-145.dclient.hispeed.ch] has quit. (Client Quit)
#91 [06:49] <zombieguy1995> but my gmail acc that has my minecraft acc is no longer active and i do not remeber the security questions
#92 [06:50] <Morpheus> zombieguy1995, Can you reset your password still?
#93 [06:52] <zombieguy1995> it wont let me access the profile page without any identifaction, and again i dont remember the questions
#94 [06:53] <Morpheus> zombieguy1995, Email mojang explaining the situation about the forgetting of your details
#95 [06:53] <Morpheus> ??> zombieguy1995 account/send-email
#96 [06:53] <Absol> zombieguy1995: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#97 [06:53] <Absol> zombieguy1995: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#98 [06:54] <zombieguy1995> Ok thank you very much.
#99 [06:58] <Morpheus> zombieguy1995, And remember not to use MCLeaks again. When you can you should reset your password as well
#100 [06:59] <zombieguy1995> Ofcourse. thank you for your support
#101 [07:00] <Morpheus> Your welcome. Good luck
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#104 [07:14] * djt [webchat@r49-3-125-7.cpe.vividwireless.net.au] has joined #minecrafthelp
#105 [07:15] <djt> hey, im trying to join a friends realm server and im getting stuck on loading terrain then once it appears done i get auto dced
#106 [07:29] * Marlene [webchat@80-71-142-160.u.parknet.dk] has joined #minecrafthelp
#107 [07:30] <Marlene> Hi. I cab't connect to my LAN game, even tho i try diorect. it worked yesterday
#108 [07:36] * djt [webchat@r49-3-125-7.cpe.vividwireless.net.au] has quit. (Quit: webchat.esper.net)
#109 [07:57] * FutureV_ [webchat@cpc81463-lanc8-2-0-cust145.3-3.cable.virginm.net] has joined #minecrafthelp
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#111 [08:07] * NUKAxC0LA [webchat@cpe-174-96-219-0.columbus.res.rr.com] has joined #minecrafthelp
#112 [08:08] <NUKAxC0LA> Hello, I'm having an issue with trying to log into my account
#113 [08:08] <Morpheus> NUKAxC0LA, Hey. What's the issue?
#114 [08:09] <NUKAxC0LA> Well, I haven't logged on in a very very long time, probably back during the Mojang migration, and I'm not sure what my email or password is
#115 [08:10] <Morpheus> NUKAxC0LA, See if this helps: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#116 [08:11] <NUKAxC0LA> Okay, do I just make a new Mojang account to access that page?
#117 [08:11] <Morpheus> NUKAxC0LA, You should be able to read the page without logging in
#118 [08:12] <Morpheus> Do you remember your username at all?
#119 [08:13] <NUKAxC0LA> Yes, I think so
#120 [08:13] <Morpheus> NUKAxC0LA, What is it?
#121 [08:14] <NUKAxC0LA> Are you sure I should disclose that here?
#122 [08:15] <Morpheus> NUKAxC0LA, I just want to check if your account ever got migrated, you can DM me it by doing /msg [NAME] [MESSAGE] though
#123 [08:17] <Morpheus> NUKAxC0LA, It's not coming up as a username, are you sure it's correct?
#124 [08:18] <Morpheus> NUKAxC0LA, That one worked. I can confirm that your account has been migrated which means you login via your email. Did the page I linked you to help at all?
#125 [08:19] <NUKAxC0LA> Well the thing is, I think the email I might have used was an old hotmail account, and when I logged into that email, it had me turn it into a gmail account, so I'm not sure which one to put in to Minecraft to log in, been trying a bunch of combinations with no avail
#126 [08:20] <Morpheus> NUKAxC0LA, In that case you'll need to email mojang:
#127 [08:20] <Morpheus> ??> NUKAxC0LA account/send-email
#128 [08:20] <Absol> NUKAxC0LA: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#129 [08:20] <Absol> NUKAxC0LA: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#130 [08:20] * MC-CN-807131829 [webchat@171.106.19.182] has joined #minecrafthelp
#131 [08:20] <NUKAxC0LA> I made a support ticket, but came here to see if I could solve it without having to wait a month, but I understand.
#132 [08:22] <MC-CN-807131829> Hello, anybody?
#133 [08:22] <MC-CN-807131829> I'm a former case #46367. When can my account be retrieved? Please don't give me an address like mc.163.com. I'm tired of Netease. The Chinese agent of minecraft is too bad. I just want to play the international version of minecraft. If you see the news, please change my password for me. I can prove that my account is mine.
#134 [08:24] <MC-CN-807131829> I activated Minecraft's Windows 10 version
#135 [08:24] <MC-CN-807131829> This is the activation code Y3KVQ-DMKHX-3DV6Q-HRWTG-VYCJZ.
#136 [08:24] <MC-CN-807131829> I changed my password in the second week after I activated Windows 10
#137 [08:24] <MC-CN-807131829> I activated it in December 2018
#138 [08:24] <MC-CN-807131829> My previous password was
#139 [08:24] <MC-CN-807131829> 18007736676 HTS
#140 [08:24] <Morpheus> Stop!
#141 [08:24] <MC-CN-807131829> I changed the game ID before.
#142 [08:24] <Morpheus> This is a public channel
#143 [08:24] <MC-CN-807131829> Xiao_si
#144 [08:24] <MC-CN-807131829> ?
#145 [08:24] <MC-CN-807131829> 我
#146 [08:24] <Morpheus> Stop! This is a public channel!
#147 [08:24] <MC-CN-807131829> ok
#148 [08:24] <Morpheus> We're not mojang and can't help you with your problem. Have you sent mojang an email?
#149 [08:24] <MC-CN-807131829> 怎么样才能联系到mojang
#150 [08:25] <MC-CN-807131829> How to get in touch with mojang
#151 [08:25] <Morpheus> ??> MC-CN-807131829 account/send-email
#152 [08:25] <Absol> MC-CN-807131829: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#153 [08:25] <Absol> MC-CN-807131829: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#154 [08:25] <MC-CN-807131829> Mail is useless
#155 [08:25] * MC-CN-807131829 [webchat@171.106.19.182] has quit. (Quit: webchat.esper.net)
#156 [08:37] * airlink [webchat@h-83-37.A328.priv.bahnhof.se] has joined #minecrafthelp
#157 [08:37] * Tempter [webchat@BSN-61-91-18.dynamic.siol.net] has joined #minecrafthelp
#158 [08:39] * Dasonburrows [webchat@pool-67-213-247-113-dsl.ubtanet.com] has joined #minecrafthelp
#159 [08:39] <Tempter> Hello, I just created a minecraft server, 1.13.2, did port forwarding step by step, I can join normally over my internal Ip, but my friends who try to join over the external IP get the message "io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information" I added the Java server to the firewall and it still d
#160 [08:39] <Tempter> oesnt work
#161 [08:40] <Dasonburrows> It is saying unable to download, after buying the game
#162 [08:40] <Galaxy_2Alex> Tempter, Make sure the portforwarding is still set up correctly, also keep in mind that some actions, like restarting your router, can change your IP.
#163 [08:40] <Galaxy_2Alex> ??> Dasonburrows error/download
#164 [08:40] <Absol> Dasonburrows: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#165 [08:43] * Dasonburrows [webchat@pool-67-213-247-113-dsl.ubtanet.com] has quit. (Client Quit)
#166 [08:44] <airlink> hey, sometimses whenever i try to join my friends' server it says. io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information. sometimes when i try to join however it works without any problem. all other people who are in the server join without any problems
#167 [08:44] <Tempter> Galaxy_2Alex I checked portforwarding, everything seems to be set up correctly, the protocol is TCP/UDP, both external and internal port starts and ends are 25565 and the server IP address that I entered is my IPv4 address
#168 [08:44] <airlink> it actually says connection timed pout*
#169 [08:45] <Galaxy_2Alex> Tempter, Double-checked if the IP is correct as well?
#170 [08:45] <Galaxy_2Alex> airlink, Make sure the IP is correct and the server is correctly set up. That error means that there is no server on the IP you are trying to connect to.
#171 [08:46] <Tempter> Galaxy_2Alex Yes sir, the Server IP Address has to be the IPv4 and not the Default Gateway, right?
#172 [08:47] <airlink> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information. yet everyone else join without any problem
#173 [08:48] <airlink> sometimes when i connect it works but sometimes not
#174 [08:48] <Galaxy_2Alex> Tempter, Should be, yes.
#175 [08:49] <Galaxy_2Alex> airlink, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#176 [08:49] <Galaxy_2Alex> ??> airlink tools/hjt
#177 [08:49] <Absol> airlink: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#178 [08:49] <Absol> airlink: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#179 [08:50] <Tonami> Hello, one of my world cant be opened. When I pressed the 'Play selected world', the game crashes after Preparing spawn area 3%
#180 [08:51] <Tonami> https://pastebin.com/6wdYRnUT
#181 [08:51] <Morpheus> Tonami, It's a known issue: https://bugs.mojang.com/browse/MC-131071
#182 [08:52] <Galaxy_2Alex> Tonami, It will hopefully be fixed for 1.14.
#183 [08:53] <airlink> https://paste.ubuntu.com/p/hxP9fmQ3mX/
#184 [08:53] <Galaxy_2Alex> Tempter, Can you see the server online here?: https://dinnerbone.com/minecraft/tools/status/
#185 [08:53] <Galaxy_2Alex> airlink, Can you see the server online here?: https://dinnerbone.com/minecraft/tools/status/
#186 [08:54] <airlink> yes it shows up
#187 [08:54] <Galaxy_2Alex> airlink, Restart your Router and your PC.
#188 [08:54] <Tonami> Galaxy_2Alex Sorry to bother, i cant seem to figure out the solution regarding the link you gave me since im playing on singleplayer
#189 [08:55] <Galaxy_2Alex> Tonami, There isn't one.
#190 [08:55] * airlink [webchat@h-83-37.A328.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#191 [08:55] <Tonami> I see we just have to wait for 1.14 hoping that it resolves?
#192 [08:55] <Galaxy_2Alex> Tonami, Not for 1.13.2 at least, you can try using the Snapshots for now to see if they fix the issue.
#193 [08:56] <Tonami> alrite thanks Galaxy_2Alex
#194 [09:05] * Snuffleupagus [webchat@047-012-230-131.res.spectrum.com] has joined #minecrafthelp
#195 [09:07] <Snuffleupagus> Hey, i'm getting the "invalid login" error, I've done the password reset and waited and waited and it hasn't resolved itself. Hoping to get a faster response here than the 1 month backlog on the main support page
#196 [09:07] <Galaxy_2Alex> ??> Snuffleupagus login/throttle
#197 [09:07] <Absol> Snuffleupagus: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#198 [09:07] <Absol> Snuffleupagus: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#199 [09:08] <Galaxy_2Alex> Snuffleupagus, Also make sure that no VPN is active, and that you are not using a public Wifi.
#200 [09:13] <Snuffleupagus> This has been an issue for a few days, i've reset the password a couple times. Would using the password I set while the login was throttled (after waiting 1hour plus) continue the issue?
#201 [09:13] <Snuffleupagus> because I don't think i've reset without trying whatever pass is current first
#202 [09:13] <Galaxy_2Alex> Snuffleupagus, Probablt not, let's check something else. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#203 [09:14] <Galaxy_2Alex> ??> Snuffleupagus tools/hjt
#204 [09:14] <Absol> Snuffleupagus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#205 [09:14] <Absol> Snuffleupagus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#206 [09:15] * Tonami [webchat@113.210.115.201] has quit. (Quit: webchat.esper.net)
#207 [09:15] * dragon [webchat@S0106bc4dfbc57303.cg.shawcable.net] has joined #minecrafthelp
#208 [09:15] <dragon> hey there
#209 [09:16] <Morpheus> dragon, Hey! How can we help?
#210 [09:16] <dragon> my question is this
#211 [09:17] * airlink [webchat@h-83-37.A328.priv.bahnhof.se] has joined #minecrafthelp
#212 [09:17] <dragon> i paid to renew my realms and it still says that it is expired 3 days later]
#213 [09:17] <dragon> i an on a PC
#214 [09:17] <Galaxy_2Alex> dragon, Java or Bedrock?
#215 [09:18] <dragon> windows 10
#216 [09:19] <Galaxy_2Alex> dragon, I'm sorry, but I am not quite sure about the Bedrock Realms as I specialise in Java Edition. You can try to get help by contacting Mojang account support.
#217 [09:19] <Galaxy_2Alex> ??> dragon mojang/email
#218 [09:19] <Absol> dragon: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#219 [09:19] <Absol> dragon: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#220 [09:19] <dragon> i have already done that
#221 [09:19] <dragon> thank you for you help
#222 [09:20] <Galaxy_2Alex> dragon, Unfortunately, you will have to wait for them to answer.
#223 [09:20] <dragon> thx
#224 [09:20] <dragon> have a great day
#225 [09:20] <dragon> bye
#226 [09:21] * dragon [webchat@S0106bc4dfbc57303.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#227 [09:21] * Snuffleupagus [webchat@047-012-230-131.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#228 [09:21] <airlink> hey, whenever i try to log in to my friends server it says io.netty.abstractchannel$annotatedconnectexception connection timed out: no further information. sometimes i can get in to the server and sometimes i cant. some of my friends are currently in the server and have no trouble connecting.
#229 [09:21] <airlink> i've just tried restarting my router pc
#230 [09:22] <airlink> and pc*
#231 [09:22] * Leries [webchat@167.232.broadband4.iol.cz] has joined #minecrafthelp
#232 [09:22] <Leries> Hello. I was there like week ago. My account was hacked more than 2 months ago and i wrote mojang month ago!
#233 [09:22] <Tempter> Galaxy_2Alex Yes it does show it online on the link
#234 [09:22] <Galaxy_2Alex> airlink, Maybe there's a typo in the server address? Keep in mind that a simple space at the beginning or the end can cause issues.
#235 [09:22] <Galaxy_2Alex> Leries, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#236 [09:23] <Galaxy_2Alex> Tempter, Maybe there's a typo in the server address? Keep in mind that a simple space at the beginning or the end can cause issues.
#237 [09:23] <Leries> CURRENTlY LONGER THAN NORMAL? Are u serious? It's fucking month
#238 [09:23] <Absol> Leries: Please keep it civil
#239 [09:23] <airlink> no, it just shows up as can't connect to server
#240 [09:23] <airlink> not can't resolve hostname or something
#241 [09:24] <Galaxy_2Alex> ??> airlink av/adwcleaner
#242 [09:24] <Absol> airlink: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#243 [09:24] <Absol> airlink: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#244 [09:24] <Tempter> Galaxy_2Alex We are now talking about my external IP address right? So if the server is shown as operational on the site that you linked me, it means that port forwarding is done correctly?
#245 [09:25] <Leries> So guys is there any actual Mojang support?
#246 [09:25] <Galaxy_2Alex> Tempter, Indeed, and that the issue is either coming from a typo in how people put the address into Minecraft, or something else.
#247 [09:26] <Morpheus> Leries, You'll need to wait for them to reply to you
#248 [09:26] <Galaxy_2Alex> Leries, Yes there is, and you have already sent them a support request.
#249 [09:26] <Leries> No s**t sherlock. It's been month.
#250 [09:26] <Morpheus> They are the only people who can help with your account issue
#251 [09:26] <Galaxy_2Alex> Leries, Please keep it civil.
#252 [09:26] <Leries> Well Mojang support is laziest
#253 [09:27] <Leries> Month, it's like 1 button solved issue
#254 [09:27] <Galaxy_2Alex> Leries, They are not, there are other factors that play into it.
#255 [09:27] * airlink [webchat@h-83-37.A328.priv.bahnhof.se] has joined #minecrafthelp
#256 [09:27] <Leries> Month is not acceptable
#257 [09:27] <Leries> No matter what
#258 [09:27] <Galaxy_2Alex> Leries, It's an unfortunate situation right now, but there is nothing that can be done about it right now.
#259 [09:27] <Leries> Now it's easier to buy new acc or hack someone to get it.
#260 [09:28] <Leries> I've been told it's aroun 3 weeks. It's been 4 weeks now
#261 [09:28] * alberthoff [webchat@cb9-162191-64.cloudburst9.net] has joined #minecrafthelp
#262 [09:28] <Galaxy_2Alex> Leries, Just to remind you, hacking an account is an EULA violation and can get you permanently suspended.
#263 [09:28] <Morpheus> Leries, Hacking someone elses account would be cruel, even if you're fed up with waiting hacking someone elses account is over the line
#264 [09:28] <Tempter> Galaxy_2Alex I am currently trying to connect by myself from my computer, with the external IP, it should allow me to join it or? Could that simply be the issue?
#265 [09:28] <Capfan67> Leries, On what date did you submit your support request?
#266 [09:28] <Leries> Well my account got hacked 2 months ago. If i hack one I'm gonna get it for 2 months atleast
#267 [09:28] <Galaxy_2Alex> Tempter, If it doesn't allow you, something may be preventing people from joining.
#268 [09:29] <airlink> hey, just did that adwcleaner thing, and it still doesnt work..
#269 [09:29] <Leries> 8.3.2019 what is on my record. But i put it MUCH earlier
#270 [09:29] <Capfan67> Leries, March 8th is still too soon. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#271 [09:29] <Capfan67> Leries, Did you get an auto-response back with a ticket/reference number?
#272 [09:30] <Leries> AS I SAID MY FIRST RECORD
#273 [09:30] <Leries> I did
#274 [09:30] <Leries> 20 times
#275 [09:30] <Galaxy_2Alex> well
#276 [09:30] <Leries> Cuz i send my req about 20+
#277 [09:30] * Tempter [webchat@BSN-61-91-18.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#278 [09:31] <Galaxy_2Alex> Leries, In that case, it's likely they marked your email address as Spam. If they haven't replied by the time the page shows March 9th, you may need to contact them again with a different email address.
#279 [09:31] <Capfan67> Leries, If you have a response, you're in queue. All is well. Don't send additional requests, it'll just slow things down.
#280 [09:31] * Morpheus waves to Capfan67
#280 [09:31] <Leries> Nah I contacted them with plenty email addresses
#281 [09:32] <Leries> It can only fast things. Maybe if they see 5+ tickets from one IP address/day they will do it
#282 [09:32] <Capfan67> Leries, Just as a side comment, flooding them only contributes to the problem. The reps over at Mojang clear hundreds of tickets per day. ...and then we have foolish people just trying to make things worse. =/
#283 [09:32] * Tempter0 [webchat@BSN-61-91-18.dynamic.siol.net] has joined #minecrafthelp
#284 [09:32] <Leries> Idc at this point to be honest
#285 [09:33] <Leries> If they won't respond me I'll buy new one. Atleast i can do more damage
#286 [09:33] <Tempter0> Galaxy_2Alex Okay so I tried turning off Avast and my firewall to connect to the server but it still doesnt allow me
#287 [09:33] <Galaxy_2Alex> Tempter0, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#288 [09:33] <Galaxy_2Alex> ??> Tempter0 tools/hjt
#289 [09:33] <Absol> Tempter0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#290 [09:33] <alberthoff> Is this a good place to ask about texture issues
#291 [09:33] <Absol> Tempter0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#292 [09:33] <Galaxy_2Alex> alberthoff, What texture issues?
#293 [09:33] <Leries> This page doesn't solve anything tbh albert
#294 [09:34] <alberthoff> So I've been working on a resource pack and everything has been going fine until I retextured the zombie, its head is fully white now for some reason and I can't seem to fix it
#295 [09:35] <Capfan67> Leries, We are volunteers who solve technical issues with the Java Edition. Don't be angry with us because you came here with an account issue.
#296 [09:35] * Galaxy_2Alex kicked Leries from #minecrafthelp (Reason: eries :Please wait for them to answer, there is nothing else we can do for you here. Goodbye.)
#297 [09:35] * Leries [webchat@167.232.broadband4.iol.cz] has joined #minecrafthelp
#298 [09:35] <Tempter0> Galaxy_2Alex Do I paste you the link in here?
#299 [09:35] <Galaxy_2Alex> alberthoff, Are you sure you're editing the correct area of the file?
#300 [09:35] <airlink> hey, just did that adwcleaner thing, and it still doesnt work.. it still says the same message
#301 [09:35] <Galaxy_2Alex> Tempter0, Yes please.
#302 [09:36] <Tempter0> Galaxy_2Alex Here you go: https://paste.ubuntu.com/p/RPkN4rRxHP/
#303 [09:36] <alberthoff> Yeah every other part of the zombie turned out fine but the head is just white now
#304 [09:36] <Galaxy_2Alex> ??> airlink av/malwarebytes
#305 [09:36] <Absol> airlink: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#306 [09:36] <Absol> airlink: Download it here: https://www.malwarebytes.org/
#307 [09:36] <Absol> airlink: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#308 [09:37] <Leries> Well I'm angry about it cuz playing MC is my job. And I kinda lack on videos when it's not unavailable. I'm discussing it with lawyer cuz complaint by law has to be done within 2 weeks.
#309 [09:37] <Galaxy_2Alex> Tempter0, Advanced System Care can also cause the issue (iObit)
#310 [09:38] <alberthoff> Oh also the baby zombie's head is correct but the normal zombie's head is just white
#311 [09:38] <Tempter0> Galaxy_2Alex I will close it and disable the firewall again, see if it helps
#312 [09:39] <Tempter0> Galaxy_2Alex No luck... I'm really getting despret here
#313 [09:39] <Galaxy_2Alex> Leries, Is there anything Minecraft-related we can help you with?
#314 [09:40] <Galaxy_2Alex> Tempter0, You may need to uninstall it.
#315 [09:40] <Tempter0> With ccleaner?
#316 [09:40] <Leries> Yes
#317 [09:40] <Tempter0> Galaxy_2Alex With a program such as Ccleaner
#318 [09:40] <Leries> How do I transfer my server to another minecraft account? I mean owner transfer
#319 [09:41] <Leries> Cuz i clearly cant login on normal owner
#320 [09:41] <Morpheus> Leries, You'd have to speak to your server host about that
#321 [09:41] <Galaxy_2Alex> Tempter0, Yes, you can, but just uninstalling it via Windows words as well.
#322 [09:41] <Leries> I have my own
#323 [09:41] <airlink> well, didnt have anyhting on my pc. and it still doesnt work
#324 [09:41] <Morpheus> Leries, Then yes, if you do get another MC account you can just join and op yourself and it will be yours
#325 [09:42] <Leries> How do i OP myself. I want to remove the previous Owner
#326 [09:42] <Leries> And put it on this one
#327 [09:42] <Morpheus> Leries, /op [USERNAME] in the console
#328 [09:42] <Leries> Also having 2 minecraft acc is allowed?
#329 [09:42] <Morpheus> And it should be /deop [USERNAME] as well
#330 [09:42] <Morpheus> Leries, You can have as many as you want as long as you buy them from minecraft.net
#331 [09:42] <Leries> It didn't work. It doesn't grant me owner
#332 [09:42] <Galaxy_2Alex> Leries, What you can do is go to the "playerdata" folder, and rename the file name with your old UUID to your new UUID.
#333 [09:43] <Leries> Well it's not easy as that on BIG Server like mine
#334 [09:43] <Galaxy_2Alex> Leries, That will move over all playerdata.
#335 [09:43] <Andrio> You may need to have been on the server with that account first.
#336 [09:43] <Galaxy_2Alex> Leries, We can only offer limited support for modified server software here.
#337 [09:44] <Leries> Yeah I have to speak to my devs about it. But hypixel needs owner rn. I was on VACation in Hawaii for 3 months so I didn't have time for it.
#338 [09:44] * lol [webchat@92.58.185.148] has joined #minecrafthelp
#339 [09:44] * lol [webchat@92.58.185.148] has quit. (Client Quit)
#340 [09:45] * Tempter0 [webchat@BSN-61-91-18.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#341 [09:45] * Leries [webchat@167.232.broadband4.iol.cz] has quit. (Quit: webchat.esper.net)
#342 [09:46] <airlink> well, didnt have anyhting on my pc. and it still doesnt work
#343 [09:47] <airlink> don't think its a virusor something
#344 [09:48] * Tempter0 [webchat@BSN-61-91-18.dynamic.siol.net] has joined #minecrafthelp
#345 [09:48] <Tempter0> Galaxy_2Alex Okay I have uninstalled it and rebooted the computer, right now doing a CCleaner clean and registry repair, after that ill try again
#346 [09:49] <Galaxy_2Alex> airlink, To me, it sounds like your friends are preventing you from connecting to the server intentionally, or your Internet Service Provider is blocking it.
#347 [09:49] * Tempter0 [webchat@BSN-61-91-18.dynamic.siol.net] has quit. (Client Quit)
#348 [09:51] * Tempter0 [webchat@BSN-61-91-18.dynamic.siol.net] has joined #minecrafthelp
#349 [09:51] <Tempter0> Galaxy_2Alex Issue remains the same...
#350 [09:52] <Tempter0> Galaxy_2Alex Is there anything else we can do?
#351 [09:53] <Galaxy_2Alex> ??> Tempter0 av/adwcleaner
#352 [09:53] <Absol> Tempter0: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#353 [09:53] <Absol> Tempter0: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#354 [09:53] <Tempter0> Galaxy_2Alex I shall do that
#355 [09:54] * Tempter0 [webchat@BSN-61-91-18.dynamic.siol.net] has quit. (Client Quit)
#356 [09:55] * Tempter0 [webchat@BSN-61-91-18.dynamic.siol.net] has joined #minecrafthelp
#357 [09:56] <Tempter0> Galaxy_2Alex I have completed the clean, do I try to join the server now?
#358 [09:56] <Galaxy_2Alex> Tempter0, Yes.
#359 [09:57] <Tempter0> Galaxy_2Alex No luck with the external IP, internal works fine
#360 [09:58] <Galaxy_2Alex> Tempter0, And any other servers you can connect to fine?
#361 [09:58] <Tempter0> Yes, just this one not..
#362 [09:58] <Tempter0> Galaxy_2Alex Yes just this one not...
#363 [09:59] <Tempter0> Galaxy_2Alex My own hosted server.
#364 [10:00] <Galaxy_2Alex> Tempter0, Could you send me the public IP in a PM please? (/msg name message)
#365 [10:00] <Tempter0> Galaxy_2Alex The external one right?
#366 [10:01] <Galaxy_2Alex> Tempter0, Yes;
#367 [10:01] <Tempter0> Galaxy_2Alex Okay so the situation is
#368 [10:02] <Galaxy_2Alex> ??> Tempter0 win/reinst
#369 [10:02] <Absol> Tempter0: You may need to reinstall the locally installed files that Minecraft puts into place.
#370 [10:02] <Absol> Tempter0: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#371 [10:03] <Tempter0> Galaxy_2Alex So one of my friend tried and guess what, it suddenly works, I myself couldnt join over the external IP, but he could apparently
#372 [10:03] * Danny [webchat@176-228-48-130.orange.net.il] has joined #minecrafthelp
#373 [10:03] <Capfan67> Tempter0, That's normal. What you're doing is called NAT Loopback, and not supported by most routers. (can't connect from inside, to the outside IP routing back inside).
#374 [10:03] <Danny> I have this error, I can't open Minecraft, it says "Unable to save download. jna-4.4.0.jar" what do I do?
#375 [10:04] <Tempter0> Thank you so much guys, I really appreaciate it, thank you
#376 [10:04] <Galaxy_2Alex> ??> Danny error/download
#377 [10:04] <Absol> Danny: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#378 [10:04] <Tempter0> Especially you Galaxy_2Alex
#379 [10:04] <Galaxy_2Alex> Tempter0, Hm, I wouldn't thank myself, didn't even know about this
#380 [10:06] * whoms [webchat@aftr-37-201-214-29.unity-media.net] has joined #minecrafthelp
#381 [10:09] * NyddotBLATANT [webchat@vpsadmin13.example.com] has joined #minecrafthelp
#382 [10:09] <NyddotBLATANT> hi
#383 [10:09] <Morpheus> NyddotBLATANT, Hey. How can we help?
#384 [10:10] <NyddotBLATANT> yes
#385 [10:10] * whoms [webchat@aftr-37-201-214-29.unity-media.net] has quit. (Client Quit)
#386 [10:10] <Morpheus> NyddotBLATANT, What's the issue?
#387 [10:11] <NyddotBLATANT> I'm having trouble changing my password
#388 [10:11] * Danny [webchat@176-228-48-130.orange.net.il] has quit. (Quit: webchat.esper.net)
#389 [10:11] <Morpheus> NyddotBLATANT, How so?
#390 [10:12] <NyddotBLATANT> I try to change my password but the email to change does not arrive, this already has more than 1 month
#391 [10:13] <Morpheus> ??> NyddotBLATANT account/send-email
#392 [10:13] <Absol> NyddotBLATANT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#393 [10:13] <Absol> NyddotBLATANT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#394 [10:14] <NyddotBLATANT> I've done it and have more than 1 month too so they never answered me
#395 [10:15] * meo [webchat@122.52.88.206.static.pldt.net] has joined #minecrafthelp
#396 [10:15] <meo> https://media.discordapp.net/attachments/536986234937933844/560133873221107713/unknown.png
#397 [10:16] <Morpheus> NyddotBLATANT, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#398 [10:16] <meo> i have trouble to redeem code in mine craft
#399 [10:16] <Morpheus> ??> meo account/send-email
#400 [10:16] <Absol> meo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#401 [10:16] <Absol> meo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#402 [10:16] <meo> is this a bot?
#403 [10:16] <Morpheus> meo, I'm real, absol is a bot though
#404 [10:17] <Morpheus> Follow the steps that Absol posted to send an email to mojang
#405 [10:17] <meo> ok
#406 [10:17] <NyddotBLATANT> Ok I'll wait thank you
#407 [10:18] <Capfan67> meo, Where did you buy the code? From minecraft.net?
#408 [10:18] <NyddotBLATANT> If you don't answer me, can I come back here again?
#409 [10:18] <meo> from my friend he gave me a code
#410 [10:18] <Morpheus> NyddotBLATANT, You can come back but we can't do anything with account issues except to refer you to mojangs contact information
#411 [10:19] <Capfan67> meo, As a gift code? Make sure your friend didn't give you their Windows 10 Edition code, which won't work for Java Edition (minecraft.net).
#412 [10:19] <meo> ohh.... sad
#413 [10:20] <Capfan67> NyddotBLATANT, Question: On what date did you fill out the support request form? Did you receive an automatic response with a case number?
#414 [10:20] <meo> this is my first time +Capfan67
#415 [10:20] <NyddotBLATANT> yes
#416 [10:20] <Morpheus> ??> meo irc/multitasking
#417 [10:20] <Absol> meo: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#418 [10:20] <Capfan67> NyddotBLATANT, ..and on what date?
#419 [10:21] <Capfan67> meo, Again, check with your friend to be very clear about which Edition they purchased.
#420 [10:21] <NyddotBLATANT> March 19
#421 [10:21] <Capfan67> NyddotBLATANT, Ok. You have a while to wait. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#422 [10:21] <Capfan67> NyddotBLATANT, Watch that page. It updates daily. WHen the date passes March 19th, you should expect your response.
#423 [10:22] <meo> thank you sir i already sent him a message
#424 [10:23] <NyddotBLATANT> You know what date I can get my answer? And because that's already 1 time I'm afraid to lose the account
#425 [10:23] <Morpheus> NyddotBLATANT, See this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#426 [10:24] <Capfan67> NyddotBLATANT, We can't tell the future. Watch that page. They update their progress each work day.
#427 [10:25] <NyddotBLATANT> Is there any Brazilian support?
#428 [10:25] <Morpheus> NyddotBLATANT, This is english only support, however we can link you to a translator if you need one
#429 [10:25] <Capfan67> NyddotBLATANT, No. They're located in Sweden.
#430 [10:26] <NyddotBLATANT> Can You Connect Me to a translator now?
#431 [10:26] <Capfan67> NyddotBLATANT, As an observation, your English is fine. ...it's *way* better than my protégées.
#432 [10:27] <Morpheus> NyddotBLATANT, I can link you to one for this chat, yes. But mojang support are located in Sweden and don't have a brazil branch
#433 [10:28] <NyddotBLATANT> Ok
#434 [10:28] <NyddotBLATANT> And Here Do You respond to penalty doubts about account?
#435 [10:28] <Morpheus> NyddotBLATANT, Can you rephrase that? I can't understand what you mean :)
#436 [10:30] <Capfan67> NyddotBLATANT, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account. In those cases we direct people to help pages.
#437 [10:30] <NyddotBLATANT> In this chat you answer only doubts of problems with account?
#438 [10:30] <NyddotBLATANT> I understand
#439 [10:31] <NyddotBLATANT> Is there any lab on my account being hacked?
#440 [10:32] <Capfan67> NyddotBLATANT, What is your minecraft character name? I'll see if it's been changed.
#441 [10:32] <NyddotBLATANT> DiegoGamerBrz
#442 [10:33] <Capfan67> NyddotBLATANT, It doesn't appear that your name was changed. This is a good sign. It's less likely, though still possible, that your account was stolen.
#443 [10:34] <NyddotBLATANT> Do you have any contact with Mojang?
#444 [10:35] <Capfan67> NyddotBLATANT, Your only contact is the web form you filled out, then email when they respond.
#445 [10:37] <Capfan67> NyddotBLATANT, Question: Did you change your Optifine cape prior to losing access to your account?
#446 [10:37] <NyddotBLATANT> Not I wanted to know if you have any with the Mojang because if they had wanted to ask to create a suport in Brazil or even a real physical support because we have enough difficulty in contacting Mojang
#447 [10:37] <NyddotBLATANT> no
#448 [10:38] <Capfan67> NyddotBLATANT, Ah. No, sorry. I do not have direct contact with Mojang. You can use their feedback page if you want to send them your thoughts: https://feedback.minecraft.net/
#449 [10:39] <NyddotBLATANT> A yes I will send my suggestion because many Brazilians do not know English speak I know that this is not simple and nothing mount a support here
#450 [10:40] <Capfan67> NyddotBLATANT, It's difficult to support every language on the planet. But I'm sure they'll appreciate your feedback.
#451 [10:44] <Capfan67> NyddotBLATANT, Another quick question: Are you using a VPN?
#452 [10:46] * Webchat483 [webchat@pool-108-11-24-206.atclnj.fios.verizon.net] has joined #minecrafthelp
#453 [10:46] * Espercorn kicked Webchat483 from #minecrafthelp (Reason: ebchat483 :User is banned from this channel)
#454 [10:48] * MyUserName [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has joined #minecrafthelp
#455 [10:51] * Anton_9002 [webchat@dynamicip-94-180-124-48.pppoe.nsk.ertelecom.ru] has joined #minecrafthelp
#456 [10:51] <Anton_9002> не могу войти в игру
#457 [10:52] <Capfan67> Anton_9002, What happens when you try?
#458 [10:52] * MyUserName [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has quit. (Client Quit)
#459 [10:54] <Anton_9002> Открывается демо версия и выходит ошибка 126 не удалось найти какой то код или что то в этом роде
#460 [10:54] <Morpheus> https://translate.google.com/#view=home&op=translate&sl=ru&tl=en
#461 [10:54] <Capfan67> Anton_9002, Did you buy the game? If you log into Mojang.com do you see your Java Edition license listed?
#462 [10:55] <NyddotBLATANT> capfan67
#463 [10:55] <NyddotBLATANT> yes
#464 [10:55] <Capfan67> NyddotBLATANT, Those questions are addressed to a different person.
#465 [10:55] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Quit: Quit)
#466 [10:55] <Capfan67> NyddotBLATANT, Oh wait, you were answering the VPN question?
#467 [10:56] <Anton_9002> Купил игру и загружаю по ссылке которая пришла с чеком об оплате
#468 [10:56] <Capfan67> NyddotBLATANT, Mojang blocks logins from most VPNs. Disable your VPN and see if you can login.
#469 [10:56] <NyddotBLATANT> My internet does not work without the VPN
#470 [10:56] <Anton_9002> Как отключить ВПН
#471 [10:56] <Capfan67> Anton_9002, I understand. My question is, do you see the Java Edition listed at https://account.mojang.com/me
#472 [10:57] <Capfan67> NyddotBLATANT, You should find a way to test. Your issue may not be account related.
#473 [10:57] <Anton_9002> Да в акаунте игра тоже есть
#474 [10:58] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#475 [10:58] <NyddotBLATANT> I have already tried to log in without the VPN
#476 [10:58] <Anton_9002> Как проверить?
#477 [10:58] <Capfan67> Anton_9002, Ok. In this case, you may just need to log out and back in to the launcher. Click your email in the upper right corner of the launcher and log out, then log back in.
#478 [10:58] <Capfan67> NyddotBLATANT, Ok. Just thinking of other causes. Back to waiting for Mojang to answer then.
#479 [11:00] * Porkyle [~Porkyle@176-93-21-146.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#480 [11:01] <Capfan67> Anton_9002, I also see you're behind a VPN. Mojang blocks logins from most VPN services. Make sure your VPN is disabled when you test.
#481 [11:01] <Anton_9002> Не знаю ничего не получается. такое чувство что в пустую заплатил деньги
#482 [11:02] * NyddotBLATANT [webchat@vpsadmin13.example.com] has joined #minecrafthelp
#483 [11:02] <NyddotBLATANT> hi
#484 [11:02] <Anton_9002> Я не знаю как отключть ВПН
#485 [11:02] <NyddotBLATANT> I turned off my VPN so I can not login because I am without internet my VPN connects my internet
#486 [11:03] <NyddotBLATANT> Do you know what to do?
#487 [11:03] * brady [webchat@c-67-191-232-4.hsd1.ga.comcast.net] has joined #minecrafthelp
#488 [11:04] * Porkyle [~Porkyle@176-93-21-146.bb.dnainternet.fi] has joined #minecrafthelp
#489 [11:04] <brady> Hello my miecraft won't open here is the crash log:
#490 [11:05] <Morpheus> ??> brady paste
#491 [11:05] <Absol> brady: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#492 [11:05] <Capfan67> Anton_9002, You have VPN software installed on the computer. Use your VPN software to disable.
#493 [11:05] <Morpheus> Pop the crash report on the pasting site brady :)
#494 [11:05] <brady> https://paste.gg/p/anonymous/d5c8805a7ee24227a66f843851abffed
#495 [11:05] <Capfan67> NyddotBLATANT, Do you have a mobile with cellular data (no VPN)? If so, can you login to Mojang.com from your mobile?
#496 [11:06] <Morpheus> brady, That's a driver issue. Let's take a look at your system specs:
#497 [11:06] <NyddotBLATANT> ok
#498 [11:06] <Morpheus> ??> brady win/dxdiag
#499 [11:06] <Absol> brady: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#500 [11:06] <brady> I have tried to update drivers for my graphics card and it still won't work
#501 [11:06] <Anton_9002> сейчас вообще пытался заново установить совсем даже до демо не доходит
#502 [11:06] <brady> I have an rx 560x
#503 [11:07] <Morpheus> brady, Follow the steps for the dxdiag, I'll see if I can find any drivers for you
#504 [11:07] <brady> okay
#505 [11:08] <Capfan67> Anton_9002, Again, I would disable the VPN and then proceed with testing. It's the most likely cause.
#506 [11:09] <brady> https://paste.ubuntu.com/p/9NzYGf9RWD/
#507 [11:10] <Morpheus> brady, Install and run the top driver on the windows 10 64 bit section: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5
#508 [11:10] <Anton_9002> посмотрел в сетевых подключениях нет впн
#509 [11:11] * Cam [webchat@CPEbc4dfb43c1e3-CMbc4dfb43c1e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#510 [11:12] <brady> yep I download that yesterday. That exact update
#511 [11:12] <Morpheus> brady, Did it start after you updated your driver?
#512 [11:12] <brady> no
#513 [11:12] <Cam> Hi! Whenever I try to log in, it says cannot connect to minecraft.net servers, no matter if I use my email (same for mojang and minecraft) or username
#514 [11:12] <NyddotBLATANT> I couldn't log on to my phone.
#515 [11:12] <Morpheus> Cam, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#516 [11:13] <Morpheus> ??> Cam tools/hjt
#517 [11:13] <Absol> Cam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#518 [11:13] <brady> It only starts when I have my intetrated graphics enabled. I am trying to get minecraft to work without the integrated graphics and with the rx 560x
#519 [11:13] <Absol> Cam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#520 [11:13] <NyddotBLATANT> Capfan67 couldn't log on to my phone.
#521 [11:13] * Anton_9002 [webchat@dynamicip-94-180-124-48.pppoe.nsk.ertelecom.ru] has quit. (Quit: webchat.esper.net)
#522 [11:13] * Cam [webchat@CPEbc4dfb43c1e3-CMbc4dfb43c1e0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#523 [11:14] <Capfan67> NyddotBLATANT, Ok. Wait for Mojang to respond then. I wish there was a simple solution.
#524 [11:15] <NyddotBLATANT> Capfan67 But you know something I can do for my internet to work without VPN?
#525 [11:15] <Capfan67> NyddotBLATANT, I'm sorry, that's way beyond what I can support here. Chat with your Internet Provider.
#526 [11:16] <NyddotBLATANT> ok
#527 [11:17] <NyddotBLATANT> Can You answer me how and possible to earn Minecon covers?
#528 [11:20] <Capfan67> NyddotBLATANT, Minecon capes, for previous minecons, are no longer available. You must attend to get one.
#529 [11:21] <brady> Morpheus are you still there?
#530 [11:21] <Morpheus> brady, Yea. Hold on one second
#531 [11:23] <Capfan67> NyddotBLATANT, I need to jump on a conference call. Best of luck with the account recovery.
#532 [11:23] <Morpheus> brady, When you download the driver, is there a 'clean install' option? If so try that
#533 [11:24] <NyddotBLATANT> Capfan67 thanks for the help and good luck it too if in a week do not respond I will return here
#534 [11:24] * cookie_2 [webchat@node-22-159-28-94.domolink.tula.net] has joined #minecrafthelp
#535 [11:25] <cookie_2> I can't remember additional questions
#536 [11:26] <Morpheus> ??> cookie_2 account/challenge/reset
#537 [11:26] <Absol> cookie_2: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#538 [11:26] <cookie_2> I do not understand the instructions, it does not help me
#539 [11:27] <Morpheus> cookie_2, If the instructions don't help you'll need to email mojang and ask them if they can reset them for you
#540 [11:27] <Morpheus> ??> cookie_2 account/send-email
#541 [11:27] <Absol> cookie_2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#542 [11:27] <Absol> cookie_2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#543 [11:29] * ana [webchat@host-92-6-86-82.as43234.net] has joined #minecrafthelp
#544 [11:30] <ana> Hi i would really like help as my minecraft wont allow me to play as it keeps crashing
#545 [11:30] <Morpheus> ana, Let's take a look at the crash report:
#546 [11:30] <Morpheus> ??> ana launcher/log
#547 [11:30] <Absol> ana: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#548 [11:32] <ana> ok i am jsut following them
#549 [11:37] <cookie_2> I don't remember my additional (secret) questions
#550 [11:37] <cookie_2> ooh...
#551 [11:38] <Morpheus> cookie_2, Follow the steps I sent to contact mojang if the page I sent isn't of any help
#552 [11:42] * cookie_2 [webchat@node-22-159-28-94.domolink.tula.net] has quit. (Quit: webchat.esper.net)
#553 [11:43] * stevie313 [webchat@69-174-149-48.oswgilaa.metronetinc.net] has joined #minecrafthelp
#554 [11:44] <stevie313> my game keeps crashing every time I try to play
#555 [11:44] <Morpheus> stevie313, Let's take a look at the crash report:
#556 [11:44] <Morpheus> ??> stevie313 launcher/log
#557 [11:44] <Absol> stevie313: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#558 [11:45] * Snuffleupagus [webchat@047-012-230-131.res.spectrum.com] has joined #minecrafthelp
#559 [11:48] <Snuffleupagus> Hey I am getting an invalid login error trying to log in after several years inactive, it doesn't seem to be throttling related as this has been going on for several days now.
#560 [11:48] <Morpheus> Snuffleupagus, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#561 [11:48] <Morpheus> ??> Snuffleupagus tools/hjt
#562 [11:48] <Absol> Snuffleupagus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#563 [11:48] <Absol> Snuffleupagus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#564 [11:48] * Porkyle [~Porkyle@176-93-21-146.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#565 [11:50] * Porkyle [~Porkyle@176-93-21-146.bb.dnainternet.fi] has joined #minecrafthelp
#566 [11:50] <Snuffleupagus> https://paste.ubuntu.com/p/vSkyRGt6Br/
#567 [11:51] <Morpheus> Snuffleupagus, Remove hamachi and then see if you can login
#568 [11:52] <stevie313> https://paste.ubuntu.com/p/yF3NJfHqdw/
#569 [11:52] <Morpheus> ??> stevie313 av/adwcleaner
#570 [11:52] <Absol> stevie313: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#571 [11:52] <Absol> stevie313: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#572 [11:53] <Snuffleupagus> still nothing
#573 [11:53] <Morpheus> ??> Snuffleupagus account/send-email
#574 [11:53] <Absol> Snuffleupagus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#575 [11:53] <Absol> Snuffleupagus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#576 [11:53] * stevie313 [webchat@69-174-149-48.oswgilaa.metronetinc.net] has quit. (Quit: webchat.esper.net)
#577 [11:54] <Snuffleupagus> yea already sent I was hoping for something sliiiightly more prompt
#578 [11:54] <Morpheus> Snuffleupagus, Aye. You've got nothing else that would block your login so that's good. Now all that's needed is to wait for a reply
#579 [11:55] <Snuffleupagus> welp thanks anyway
#580 [11:55] <Morpheus> Snuffleupagus, No problem, good luck!
#581 [11:55] * stevie313 [webchat@69-174-149-48.oswgilaa.metronetinc.net] has joined #minecrafthelp
#582 [11:56] * stevie313 [webchat@69-174-149-48.oswgilaa.metronetinc.net] has quit. (Client Quit)
#583 [12:05] * Liv [webchat@c-68-83-37-103.hsd1.nj.comcast.net] has joined #minecrafthelp
#584 [12:07] <Liv> when i try logging in i get already logged in on another server. do i want to continue. i say yes. them
#585 [12:08] * Liv [webchat@c-68-83-37-103.hsd1.nj.comcast.net] has quit. (Client Quit)
#586 [12:26] * ty [webchat@d192-186-86-210.static.comm.cgocable.net] has joined #minecrafthelp
#587 [12:26] <ty> hi
#588 [12:28] <Morpheus> ty, Hey. How can we help?
#589 [12:31] <ty> hi so i got an email
#590 [12:31] <ty> We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else.
#591 [12:31] <ty> However, if you didn’t request this change, there may be issues with the security of your account.
#592 [12:31] <ty> i didnt request anything
#593 [12:31] <ty> so someone hacked my account?
#594 [12:32] <Lord_Ralex> Then do what the email says.
#595 [12:32] <Lord_Ralex> We can't help with those issues here.
#596 [12:33] <ty> lol
#597 [12:34] <ty> thanks for the help
#598 [12:38] * ElectricRainbow7 [webchat@c-76-111-204-84.hsd1.fl.comcast.net] has joined #minecrafthelp
#599 [12:39] <ElectricRainbow7> Yo anyone here?
#600 [12:39] * Amorcay [webchat@con87-1-88-121-229-33.fbx.proxad.net] has joined #minecrafthelp
#601 [12:39] <Capfan67> Lots of someones.
#602 [12:41] <ElectricRainbow7> Yo
#603 [12:43] * ElectricRainbow7 [webchat@c-76-111-204-84.hsd1.fl.comcast.net] has quit. (Client Quit)
#604 [12:43] * edgybigbird [webchat@87.116.177.187] has joined #minecrafthelp
#605 [12:47] <edgybigbird> Hi, I was told to post this here https://paste.ubuntu.com/p/x6QSvfzmsp/ . If this is not the right place sorry and could you please redirect me. Thanks in advance.
#606 [12:47] <Capfan67> edgybigbird, What problem are we trying to solve with your DxDIag?
#607 [12:48] <edgybigbird> Broken Intel drivers, is what I was told
#608 [12:49] <Capfan67> edgybigbird, When you run the game, do you get an error? Is it an OpenGL error, or do you get some error number?
#609 [12:50] <edgybigbird> well yeah i think so. It crashes when i launch it
#610 [12:50] * woody [webchat@5e084ec1.bb.sky.com] has joined #minecrafthelp
#611 [12:50] <Capfan67> edgybigbird, Let's take a look at your log. Run Minecraft and let it crash. Then, follow these instructions:
#612 [12:50] <Capfan67> ??> edgybigbird launcher/log-txt
#613 [12:51] <Absol> edgybigbird: We need to see your full launcher log, which is created in the game directory.
#614 [12:51] <Absol> edgybigbird: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#615 [12:51] <woody> Hello
#616 [12:51] <Capfan67> woody, Hello
#617 [12:52] <woody> For some reason my minecraft wont load when i start. so basically it just say mojang and not responding
#618 [12:52] <Capfan67> woody, That's often caused by incompatible software. Let's take a look:
#619 [12:52] <Capfan67> ??> woody tools/hjt
#620 [12:52] <Absol> woody: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#621 [12:53] <Absol> woody: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#622 [12:53] <edgybigbird> https://paste.ubuntu.com/p/9YTntgDvdd/ is this it
#623 [12:54] * MarvalMan10 [webchat@24.206.22.123] has joined #minecrafthelp
#624 [12:54] <MarvalMan10> Hi a few days ago I was directed to a malware romver and I wanted to know if I can be given it again for a fiend's PC
#625 [12:54] <MarvalMan10> I forgot the name of it
#626 [12:55] <mattym> ??> MarvalMan10 av/adwcleaner
#627 [12:55] <Absol> MarvalMan10: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#628 [12:55] <Absol> MarvalMan10: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#629 [12:55] <mattym> MarvalMan10, That was likely the one ^
#630 [12:55] <MarvalMan10> Thank you.
#631 [12:55] <Capfan67> edgybigbird, This error can be driver related, or overlay related. Your driver is from 2018, so lets start with your running software, to look for possible incompatibilities:
#632 [12:55] <MarvalMan10> Thats iy
#633 [12:55] <Capfan67> ??> edgybigbird tools/hjt
#634 [12:55] <Absol> edgybigbird: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#635 [12:55] <Absol> edgybigbird: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#636 [12:55] <MarvalMan10> it*
#637 [12:55] * MarvalMan10 [webchat@24.206.22.123] has quit. (Client Quit)
#638 [12:57] <edgybigbird> https://paste.ubuntu.com/p/MvfC99cjHG/
#639 [12:57] <woody> how can i coy it
#640 [12:57] <woody> copy
#641 [12:57] <Capfan67> woody, select and copy all the text from the report. Then paste to the website:
#642 [12:57] <Capfan67> ??> woody paste
#643 [12:57] <Absol> woody: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#644 [12:59] <Capfan67> edgybigbird, There are several fixes you need. Let's start with this one. we will have more after this one is cleaned up:
#645 [12:59] <Capfan67> ??> edgybigbird info/mcleaks
#646 [12:59] <Absol> edgybigbird: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#647 [12:59] <Absol> edgybigbird: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#648 [12:59] <Capfan67> ??> edgybigbird win/hosts/edit
#649 [12:59] <Absol> edgybigbird: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#650 [12:59] <Absol> edgybigbird: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#651 [13:02] <woody> i pasted it and now what do i do
#652 [13:02] <Capfan67> woody, when you paste, it gives you a new page. Give us the link to the new page.
#653 [13:03] <woody> https://paste.ubuntu.com/p/H4jCQZDnJG/
#654 [13:04] <Capfan67> woody, I see Discord is installed. Go into settings, to the overlay tab, and disable the overlay. Then test the game.
#655 [13:04] <edgybigbird> ok i think i did it
#656 [13:05] <Capfan67> edgybigbird, Once cleaned up, can you run an updated hjt report? I can provide the link again if you need.
#657 [13:05] * sergio [webchat@179.red-79-156-93.staticip.rima-tde.net] has joined #minecrafthelp
#658 [13:06] <sergio> Hi! i have a minecraft server working perfectly and play with my friend, but the next day we coudnt connect with the public ip
#659 [13:06] <mattym> sergio, Are you hosting it at home?
#660 [13:06] <sergio> yeah, in my own pc
#661 [13:06] * Jack [webchat@138.29.11.2] has joined #minecrafthelp
#662 [13:06] <sergio> the error message is this:"io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#663 [13:06] * Jack is now known as Guest84170
#664 [13:07] <edgybigbird> +Capfan67 Should i change my password first
#665 [13:07] <mattym> sergio, Check that your computers internal IP has not changed, if it has update the port forwarding settings.
#666 [13:07] <sergio> i´ve already permit java in firewall, i tried disabling firewall... i dont really know what could be
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#669 [13:07] <Capfan67> edgybigbird, I would run the report first. That way I can verify that the re-direct has been removed.
#670 [13:07] <sergio> okey mattym im going to check
#671 [13:07] <edgybigbird> ok
#672 [13:07] <Capfan67> edgybigbird, Then we'll fix the other malware on your system causing your crash, then the last step will be for you to update your password.
#673 [13:08] <K9Potato> Hi! I am having a problem with a server I am trying to host, everytime someone tries to join my server they get the "io.netty" error, while I don't. What can I do to fix this ?
#674 [13:08] <mattym> K9Potato, Are you running it at home?
#675 [13:09] * Amorcay [webchat@con87-1-88-121-229-33.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#676 [13:09] <K9Potato> mattym Yes, yes i am
#677 [13:09] <sergio> mattym where do i update the port forwarding settings? in server.properties ?
#678 [13:10] <mattym> K9Potato, With the server running, test your IP here https://dinnerbone.com/minecraft/tools/status/
#679 [13:10] <mattym> sergio, No, it would be in your router settings.
#680 [13:11] <sergio> i´ve never changed nothing on router settings :L i just opened minecraft ports
#681 [13:12] <mattym> sergio, Is the person trying to connect outside of your network?
#682 [13:12] <sergio> yh, but im trying inside and i can´t too. i can connect with localhost:port
#683 [13:13] <mattym> sergio, Did you change anything in the server.properties?
#684 [13:13] * Jacob [webchat@c-71-193-94-62.hsd1.mn.comcast.net] has joined #minecrafthelp
#685 [13:13] <sergio> mattym i don´t know what i have to update on router settings
#686 [13:13] <K9Potato> mattym I checked it and it says "Unfortunately, we were unable to contact this server. Please check the address is correct and that it is reachable from the internet.". It says that the potential problems are "the address is misspelt", it is not, the server may be running on a different port, it's the default 25565 and a firewall problem which I ch
#687 [13:14] <K9Potato> ecked and 1. I have my firewall completely disabled and 2. I enabled both inbound and outbound rules for 25565 as a port
#688 [13:14] <sergio> mattym nope, i let it at it was generated
#689 [13:15] <Jacob> hello when i send a pasward reset email to my accound no email gets sent
#690 [13:15] <mattym> sergio, If you are using another computer on your network. You need to make sure you are connecting to the host PCs current internal IP (which can change)
#691 [13:15] <mattym> sergio, If someone outside your network wants to connect, you need to look up how to port forward that IP on your router settings.
#692 [13:15] <mattym> sergio, If you have no changed the Port, you do not need to include it when trying to connect.
#693 [13:16] <mattym> Jacob, Have you checked any spam/junk mail folders?
#694 [13:16] <Jacob> yup
#695 [13:16] <mattym> K9Potato, Did you change anything in the server.properties file after it was created?
#696 [13:16] <mattym> ??> Jacob account/send-email
#697 [13:16] <Absol> Jacob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#698 [13:16] <Absol> Jacob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#699 [13:17] <K9Potato> No, I tried even reinstalling the server file so completely new files get created but it's still the same problem
#700 [13:17] <sergio> okey now i understand, i will check mattym , thanks
#701 [13:17] * BlaneOmight [webchat@c-98-198-206-35.hsd1.tx.comcast.net] has joined #minecrafthelp
#702 [13:17] <BlaneOmight> Hello?
#703 [13:17] <mattym> K9Potato, Have you port forwarded?
#704 [13:18] <K9Potato> Yes
#705 [13:18] <edgybigbird> https://paste.ubuntu.com/p/fxzZjnFV6R/ sorry it took me a while
#706 [13:18] <BlaneOmight> I am trying to launch minecraft and I keep on getting "Failed to download file. forge-14.23.5.2808.jar"
#707 [13:18] <mattym> ??> BlaneOmight mods
#708 [13:18] <Absol> BlaneOmight: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#709 [13:18] <Absol> BlaneOmight: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#710 [13:19] <mattym> ??> edgybigbird av/adwcleaner
#711 [13:19] <Absol> edgybigbird: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#712 [13:19] <Absol> edgybigbird: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#713 [13:20] * edgybigbird [webchat@87.116.177.187] has quit. (Quit: webchat.esper.net)
#714 [13:20] <mattym> ??> K9Potato tools/hjt
#715 [13:20] <Absol> K9Potato: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [13:20] <Absol> K9Potato: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#717 [13:21] * edgybigbird [webchat@87.116.177.187] has joined #minecrafthelp
#718 [13:22] <K9Potato> Absol should the server and minecraft client be open while doing this ?
#719 [13:22] <edgybigbird> ok what now
#720 [13:22] <mattym> K9Potato, Not needed for the HJT report.
#721 [13:22] <mattym> edgybigbird, Check if the game and login are working, if they are, change your password.
#722 [13:23] <edgybigbird> thank you
#723 [13:24] <K9Potato> I opened the HJT.exe and I cannot see it opened even in task manager, but when I try to open another one it says it's already running
#724 [13:25] <mattym> K9Potato, Minimize other open windows, sometimes it opens a confirmation window that does not come to the front
#725 [13:26] <K9Potato> It's done, https://paste.ubuntu.com/p/T5CTFDZBxn/
#726 [13:26] <sergio> mattym can i copy and paste and error when i launcht the server.jar ?
#727 [13:27] <mattym> K9Potato, Only thing I see there that would cause an issue is Hamachi. Uninstall it then test the server again.
#728 [13:27] <mattym> sergio, You are getting an issue when starting the server now?
#729 [13:28] <sergio> probably is the same issue
#730 [13:28] <mattym> sergio, I mean, do you only get the issue when connecting from another PC, or one on the actual PC running the server?
#731 [13:29] <sergio> always when it runs, i dont know when it started to happens
#732 [13:30] <mattym> sergio, Provide the error, if its long do it via the following directions.
#733 [13:30] <mattym> ??> sergio paste
#734 [13:30] <Absol> sergio: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#735 [13:30] <sergio> okey
#736 [13:30] <K9Potato> mattym it still says the same thing for people when trying to connect
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#738 [13:31] <mattym> K9Potato, Are you testing it via the https://dinnerbone.com/minecraft/tools/status/ site?
#739 [13:31] <sergio> here you have mattym
#740 [13:31] <K9Potato> Yeah it says the same things as before
#741 [13:31] <sergio> [20:12:16 ERROR]: Exception handling console input
#742 [13:31] <sergio> java.io.IOException: Controlador no válido
#743 [13:32] <sergio> and one live of 12
#744 [13:32] <sergio> at java.io.FileInputStream.readBytes(Native Method) ~[?:1.8.0_201]
#745 [13:32] <mattym> ??> sergio tools/hjt
#746 [13:32] <Absol> sergio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#747 [13:32] <Absol> sergio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#748 [13:32] <K9Potato> I did another scan with the HJT after uninstalling ahachi, maybe something changed : https://paste.ubuntu.com/p/gNG2fxrV6j/
#749 [13:32] <K9Potato> hamachi *
#750 [13:33] <mattym> K9Potato, Just to be safe, try restarting the computer then testing again.
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#753 [13:36] <K9Potato> mattym even after a restart it still says the same things on the server status checker
#754 [13:36] <mattym> K9Potato, The Windows Firewall you said was currently completely off?
#755 [13:36] <sergio> done mattym here you have https://paste.ubuntu.com/p/vy3WS4CBdz/
#756 [13:37] <K9Potato> Yes, and just to be sure I added both outbound and inbound exceptions for the 25565 port
#757 [13:39] <mattym> sergio, Akamai Netsession could be causing an issue. Uninstall it restart the computer, run the server and test it on your network again.
#758 [13:39] * Nuppy [webchat@cpe-174-105-179-53.columbus.res.rr.com] has joined #minecrafthelp
#759 [13:39] <Nuppy> help
#760 [13:39] <mattym> K9Potato, You can PM me it if you want, but do you feel Ok sharing the IP, so I cant test the connection on my end?
#761 [13:40] * Nuppy [webchat@cpe-174-105-179-53.columbus.res.rr.com] has quit. (Client Quit)
#762 [13:41] <sergio> Akamai Netsession seems to be not installed, i cant find it and i dont know what it is
#763 [13:41] <K9Potato> mattym yeah I do don't worry
#764 [13:42] <mattym> sergio, Ok looks like it was partially removed, try the following.
#765 [13:42] <mattym> ??> sergio av/adwcleaner
#766 [13:42] <Absol> sergio: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#767 [13:42] <Absol> sergio: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#772 [13:43] <mattym> K9Potato, Yeah getting an issue on my end as well. Are you on a home internet connection?
#773 [13:44] <SpottyTheTurtle> My computer recently broke down due to battery failure. It is finally fixed but when I try and launch Minecraft it crashes before even opening ang says: "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." What should I do?
#774 [13:45] <mattym> ??> SpottyTheTurtle launcher/log
#775 [13:45] <Absol> SpottyTheTurtle: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#776 [13:45] <SpottyTheTurtle> 1 sec
#777 [13:46] <SpottyTheTurtle> Last log was when the computer broke down. how can u send it?
#778 [13:46] * sergio [webchat@179.red-79-156-93.staticip.rima-tde.net] has joined #minecrafthelp
#779 [13:46] <mattym> SpottyTheTurtle, Check the instructions, we need the one it makes when you start it out.
#780 [13:46] <SpottyTheTurtle> ok, 1 sec
#781 [13:47] <SpottyTheTurtle> it just says "Waiting for log input"
#782 [13:47] <SpottyTheTurtle> ouput* sry
#783 [13:47] <mattym> ??> SpottyTheTurtle tools/hjt
#784 [13:47] <Absol> SpottyTheTurtle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#785 [13:47] <Absol> SpottyTheTurtle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#786 [13:48] * craycrafter [webchat@64.62.178.135] has joined #minecrafthelp
#787 [13:48] <craycrafter> so I have my user and password but not email
#788 [13:48] <craycrafter> and I'm having trouble migrating an account
#789 [13:49] <craycrafter> What should I do
#790 [13:49] <SpottyTheTurtle> hmm
#791 [13:49] <mattym> craycrafter, You will need to contact Mojang to have them help you.
#792 [13:49] <mattym> ??> craycrafter account/send-email
#793 [13:49] <Absol> craycrafter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#794 [13:49] <Absol> craycrafter: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#795 [13:50] <craycrafter> But I don't use that email anymore so I can't check transaction ID
#796 [13:50] <craycrafter> Cause I bought it when I was way younger
#797 [13:50] <mattym> ??> craycrafter account/trans-id
#798 [13:50] <Absol> craycrafter: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#799 [13:50] <mattym> craycrafter, CHeck the page Absol linked for other ways to find/recover it
#800 [13:51] <craycrafter> Ugh
#801 [13:51] <craycrafter> Worst part is
#802 [13:51] <craycrafter> I can login
#803 [13:51] <craycrafter> and play but I can't go into realms because I haven't migrated
#804 [13:51] <SpottyTheTurtle> that's annoying
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#806 [13:52] <sergio> im here after restarted the pc after remove ads with the software mattym
#807 [13:52] <sergio> server still not working, the same issue
#808 [13:53] <mattym> sergio, And you are sure its still an untouched server.properties?
#809 [13:54] <sergio> yes, should i generate it again ?
#810 [13:54] <mattym> sergio, Give it a try.
#811 [13:55] <mattym> sergio, And when testing from within your home network, make sure you are using the internal IP, which should be of the form 192.168.#.# or 10.0.0.#
#812 [13:55] <sergio> okey
#813 [13:59] <sergio> i generated another server, i copied the server.properties file and paste in the folder of the server i want to play and it still not working
#814 [13:59] * robbybarnedt [webchat@71-212-6-157.tukw.qwest.net] has joined #minecrafthelp
#815 [13:59] <mattym> sergio, Still getting the startup issue, or connection issue?
#816 [13:59] <sergio> with 192.168.#.# and localhost my server works, but with public ip doesnt
#817 [14:00] <sergio> mattym both of them
#818 [14:00] <sergio> i will use paste ubuntu for the error
#819 [14:01] <sergio> when i launch the server this message appears mattym https://paste.ubuntu.com/p/gkR3dNsF2T/
#820 [14:02] <robbybarnedt> hi ive been having an issue with multiplayer. It always says unable to join world with my friends, and when he tries to join it says unable to join world. We are on the same internet playing windows 10 edition of minecraft, our nat is moderate, and i have no way to switch it to open, we are in a boarding home using public internet. Please tell me t
#821 [14:02] <robbybarnedt> heres a fix ha is there?
#822 [14:02] <mattym> sergio, Are you using a batch (.bat) file to start it, or just double clicking the jar?
#823 [14:02] <mattym> robbybarnedt, We don't assist with the Win10 Edition here.
#824 [14:03] <mattym> robbybarnedt, Try the forums, reddit, or Xbox Live support.
#825 [14:03] <robbybarnedt> oh ok
#826 [14:03] <sergio> double clicking the jar, but i tried in cmd with the command line
#827 [14:04] <mattym> sergio, But even with that error, you can connect to it from your own PC, and others on the same network?
#828 [14:04] <sergio> yeah i can mattym
#829 [14:05] <sergio> in cmd i dont know how to run, i type java -Xmx1024M -Xms1024M -jar minecraft_server.1.13.2.jar nogui and it says "Error: unable to access"
#830 [14:05] <mattym> sergio, Ok, so to get it working with people outside the network, all you should need to do is set up the Port Forwarding on the router.
#831 [14:06] * Tina [webchat@104-1-222-244.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#832 [14:08] <Tina> I have tried to pay for Minecraft for my son but it will not accept my credit card number. it says an error occurred please review your transaction. I did everything over again but nothing worked!
#833 [14:08] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#834 [14:08] <K9Potato> mattym yes I am on a home internet connection
#835 [14:09] <mattym> Tina, Are they regular credit cards, not a pre-paid/gift credit card?
#836 [14:09] <Tina> It is a gift credit card, does that not work?
#837 [14:10] <mattym> K9Potato, I was unable to connect or ping the IP, so its possible that is an ISP issue.
#838 [14:10] <mattym> Tina, Correct, they are not accepted.
#839 [14:10] <Tina> Ok, thank you for helping me.
#840 [14:10] <sergio> mattym what do i have to do ? all the request from outside my net redirect to 192.168.#.# ?
#841 [14:11] <K9Potato> Oh well then I will talk to them and see if it's something they can do
#842 [14:11] <K9Potato> Thanks for the help
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#845 [14:11] <mattym> sergio, On your router, you need to go the port forwarding settings, and set the host machines internal IP, the 192.168 one. To allow port 25565
#846 [14:11] <mattym> sergio, If it asks for TCP/UDP, select Both if available or just TCP.
#847 [14:14] * Specialist__ [webchat@a109-48-64-191.cpe.netcabo.pt] has joined #minecrafthelp
#848 [14:14] <mattym> sergio, If you have the option to make a Static IP, set the host computers IP to be static so it will not change and mess up the settings.
#849 [14:15] * Jygles [webchat@blk-224-155-103.eastlink.ca] has joined #minecrafthelp
#850 [14:15] <Specialist__> I need to resolve my crash report error there is the link for the diaxg thing
#851 [14:15] <sergio> i have from 25560 to 25570 opened in TCP/UDP mattym
#852 [14:16] <Specialist__> I need to resolve my crash report error there is the link for the diaxg thing:https://paste.ubuntu.com/p/BCbzWPGjZ7/
#853 [14:16] * Jygles [webchat@blk-224-155-103.eastlink.ca] has quit. (Client Quit)
#854 [14:16] <mattym> sergio, You should just need to set it to 25565 in all the boxes for it.
#855 [14:16] <mattym> Specialist__, That computer is too old for the game.
#856 [14:16] <Specialist__> oh
#857 [14:17] <Specialist__> if i buy a graphics card it will run?
#858 [14:17] <Specialist__> or its the processor
#859 [14:17] <sergio> i will try making the static ip mattym
#860 [14:18] <mattym> Specialist__, If the rest of the hardware can accept it, a new graphics card could help. But the rest of it is borderline.
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#863 [14:24] <kozakoff> helo
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#871 [14:53] <sergio> hey im back
#872 [14:53] <sergio> ip static and it still nto working
#873 [14:55] <sergio> now i guess how to make it works again
#874 [14:55] <sergio> thanks a lot the last admin helped me alot, almost 3 hours here
#875 [14:55] <mattym> sergio, Its possible its just network issues out of your control.
#876 [14:55] <mattym> sergio, It may work sometimes and not others.
#877 [14:55] * Drew [webchat@pool-71-175-86-223.phlapa.fios.verizon.net] has joined #minecrafthelp
#878 [14:56] <Drew> Hello
#879 [14:56] <Capfan67> Drew, Hi
#880 [14:56] <Drew> So I cant login into my account cant find the transaction ID so I have no "proof" I bought the game
#881 [14:57] <Drew> There is no emails on any of my emails in the spam
#882 [14:57] <Capfan67> Drew, what happens when you try logging into the game?
#883 [14:57] <Drew> Invalid username or password
#884 [14:57] <Capfan67> Drew, =) It's sounding like you've spoken with us before.
#885 [14:57] <Drew> No I have been on the forums
#886 [14:57] <Galaxy_2Alex> Drew, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#887 [14:57] <Capfan67> Drew, Are you able to log into Mojang.com?
#888 [14:58] <Galaxy_2Alex> ??> Drew tools/hjt
#889 [14:58] <Absol> Drew: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#890 [14:58] <Absol> Drew: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#891 [14:58] <Drew> What does this do?
#892 [14:59] <Galaxy_2Alex> Drew, It makes sure that Mojang Account Support will have an easier time helping you - it gives us a very basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#893 [14:59] <Drew> I just need to understand why there is no information about mnecraft for anything its almost like I used a different email I have never used before also a password I have never used and a username I used
#894 [15:00] <Drew> And what does getting a overview of the programs running going to help solve a missing password or username? Sorrt
#895 [15:00] <sergio> yh! mattym i didnt know what port forward exactly was, i was sleepy. thanks a lot you deserve all, now i can play with my friend
#896 [15:00] <Galaxy_2Alex> Drew, It shows whether or not you have a program on your PC that steals login data.
#897 [15:03] <Drew> ok
#898 [15:03] <Drew> I downloaded it
#899 [15:07] <Drew> I ran the programm as a admin
#900 [15:07] <Drew> And analyzed my files
#901 [15:07] <Capfan67> Drew, It produces a report. Create a paste with the report contents here:
#902 [15:07] <Capfan67> ??> Drew paste
#903 [15:07] <Absol> Drew: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#904 [15:07] <Drew> https://paste.ubuntu.com/p/3R7SJHBfy2/
#905 [15:08] <Galaxy_2Alex> Drew, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#906 [15:08] <Galaxy_2Alex> ??> Drew account/send-email
#907 [15:08] <Absol> Drew: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#908 [15:08] <Absol> Drew: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#909 [15:08] <Galaxy_2Alex> ??> Drew account/trans-id
#910 [15:08] <Absol> Drew: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#911 [15:08] <Capfan67> Drew, On the bright side, no evidence of malware.
#912 [15:08] <Drew> Well thats good
#913 [15:08] <Drew> xD
#914 [15:09] <Drew> And Galaxy_2Alex I have already looked for the ID
#915 [15:09] <Drew> and its not saved in any of my emai;ls
#916 [15:09] <Drew> emails
#917 [15:09] <Galaxy_2Alex> Drew, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#918 [15:09] <Drew> I have done this Thank you
#919 [15:10] <Drew> The thing is I thought I have downloaded and played on this PC
#920 [15:10] <Drew> but now I cannot login
#921 [15:10] <Capfan67> Drew, So, the question my good colleague bypassed was, have you tried to reset your password, and if so Did you get the reset email?
#922 [15:11] <Drew> i have tried both but since I dont know my email no password link will be sent
#923 [15:11] <Drew> and reseting a email isnt possible
#924 [15:11] <Drew> I dont think
#925 [15:11] <Capfan67> Drew, Ah. You don't know or have access to your email. Then indeed, contacting Mojang is the next step.
#926 [15:11] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Read error: Connection reset by peer)
#927 [15:11] <Drew> so I guess there must be a email/account/password I have no recollection of and I have never used before
#928 [15:12] <Capfan67> Drew, Not necessarily. It's also possible your account is just locked. Only Mojang can sort that out for you.
#929 [15:12] <Drew> But if that was case wouldnt there still be a transaction ID
#930 [15:13] <Capfan67> Drew, Your transaction ID is in an email you would have received when you first purchased the game.
#931 [15:14] <Drew> Yes I understand this but what I am saying is I think that the email I am using is the orginial that I bought the game with
#932 [15:14] <Drew> Paypal has no transaction history
#933 [15:14] <Capfan67> Drew, How long ago did you purchase?
#934 [15:14] <Drew> or any of the payment providers Mojand listed
#935 [15:14] <Drew> I tried the the ones from 2010-2013
#936 [15:14] * MynisJ [webchat@206.225.103.114] has joined #minecrafthelp
#937 [15:15] <MynisJ> Hello, I am having trouble getting onto my own game. I was on several days ago, but I couldn't get my issue resolved
#938 [15:15] <Capfan67> Drew, Paypal no longer keeps transaction history that far back (7 years now), and Skill is the only other payment processor that offers self-service transaction ID recovery.
#939 [15:16] <Drew> So there wouldnt even be a ID if that was the correct email
#940 [15:16] <Capfan67> Drew, But, in any case, Mojang will help you sort it out. Just explain what you know about the original purchase, and be prepared to provide information they ask for.
#941 [15:16] <Drew> and MynisJ same
#942 [15:16] <Drew> Ok thank you have a wonderful day
#943 [15:16] <Galaxy_2Alex> MynisJ, What trouble are you having?
#944 [15:17] <Capfan67> Drew, You too. Best of luck with the recovery.
#945 [15:17] <MynisJ> The launcher will open, and I select what version I will play. The game loads about halfway, and then stops. The game says one of my files is corrupted
#946 [15:18] * AMar [webchat@122-56-90-1.n4l.sparkdigital.co.nz] has joined #minecrafthelp
#947 [15:19] <AMar> I cannot log in
#948 [15:19] <AMar> It says it cant downald latest version
#949 [15:19] <Galaxy_2Alex> MynisJ, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#950 [15:19] <Galaxy_2Alex> ??> MynisJ tools/hjt
#951 [15:19] <Absol> MynisJ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#952 [15:19] <Absol> MynisJ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#953 [15:19] <Galaxy_2Alex> AMar, What is the exact error message?
#954 [15:20] <AMar> Failed to downald file patchy-1.1 jar I am on mac
#955 [15:20] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#956 [15:21] <MynisJ> Here you are https://paste.ubuntu.com/p/wfdZXM3fmY/
#957 [15:21] <AMar> Is this for me
#958 [15:21] <MynisJ> No
#959 [15:21] <Galaxy_2Alex> ??> MynisJ av/mcafee
#960 [15:21] <Absol> MynisJ: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#961 [15:21] <Absol> MynisJ: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#962 [15:21] <AMar> Could someon help me
#963 [15:21] <Galaxy_2Alex> ??> MynisJ av/mcafee/uninstall
#964 [15:21] <Absol> MynisJ: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#965 [15:21] <Galaxy_2Alex> ??> AMar error/download
#966 [15:21] <Absol> AMar: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#967 [15:24] <AMar> I dont have any installed still dosent work
#968 [15:26] * Drew [webchat@pool-71-175-86-223.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#969 [15:29] * aszerbiak [webchat@176.207.32.23] has joined #minecrafthelp
#970 [15:29] <aszerbiak> #minecrafthelp
#971 [15:29] <aszerbiak> #minecrafthelp i have a problem with loggin
#972 [15:30] <Galaxy_2Alex> AMar, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#973 [15:30] <Galaxy_2Alex> ??> AMar tools/hjt
#974 [15:30] <Absol> AMar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#975 [15:30] <Absol> AMar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#976 [15:30] <Galaxy_2Alex> aszerbiak, What is the issue?
#977 [15:35] * Yeet0Burr1t0 [webchat@24-176-47-205.dhcp.klmz.mi.charter.com] has joined #minecrafthelp
#978 [15:35] <Yeet0Burr1t0> My game says that it can't extract native files
#979 [15:38] * Yeet0Burr1t0 [webchat@24-176-47-205.dhcp.klmz.mi.charter.com] has quit. (Client Quit)
#980 [15:39] * sergio [webchat@179.red-79-156-93.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#981 [15:44] <AMar> It doesnt work
#982 [15:45] <AMar> I am on mac please help
#983 [15:45] <Galaxy_2Alex> AMar, Disable any VPNs, Proxies and Adblock Software.
#984 [15:45] <AMar> Okay
#985 [15:45] <Galaxy_2Alex> AMar, Also, disable any Parental Protection programs.
#986 [15:46] <AMar> I have still doenst work
#987 [15:47] <AMar> Please Help
#988 [15:48] <Galaxy_2Alex> AMar, What is the full exact error message?
#989 [15:48] <AMar> One sec
#990 [15:48] <AMar> Unable to download https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar to /Users/amarjnblat/Library/Application Support/minecraft/libraries/com/mojang/patchy/1.1/patchy-1.1.jar
#991 [15:50] <Galaxy_2Alex> AMar, Pretty sure that isn't all of it. I need the full log.
#992 [15:50] <Galaxy_2Alex> ??> AMar paste
#993 [15:50] <Absol> AMar: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#994 [15:50] <Galaxy_2Alex> AMar, Click "Show more Details" if you haven't yet.
#995 [15:51] <AMar> https://paste.gg/p/anonymous/b15e7eeb7ef74bb191ccef5451b0db29
#996 [15:52] * SpottyTheTurtle [webchat@37.228.246.251] has quit. (Quit: webchat.esper.net)
#997 [15:52] <AMar> Pastebin
#998 [15:52] * Jojo [webchat@c-68-41-203-92.hsd1.mi.comcast.net] has joined #minecrafthelp
#999 [15:52] * Art7 [webchat@185.125.224.3] has joined #minecrafthelp
#1000 [15:52] <Jojo> 1 need help because i dont know what email i used for minecraft
#1001 [15:53] <AMar> Click forget email
#1002 [15:53] <Jojo> where is that at?
#1003 [15:53] <Galaxy_2Alex> ??> Jojo account/forget-email
#1004 [15:53] <Galaxy_2Alex> ??> Jojo account/forgot-email
#1005 [15:53] <Absol> Jojo: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1006 [15:53] <Art7> I lost my placewhere i bulit
#1007 [15:53] <AMar> Could I get help
#1008 [15:53] * KhioneWinter [webchat@ip98-178-190-80.tu.ok.cox.net] has joined #minecrafthelp
#1009 [15:53] <Galaxy_2Alex> Art7, Unfortunate.
#1010 [15:53] <Art7> how can i find it
#1011 [15:53] <AMar> I have been waiting 45 min
#1012 [15:54] <KhioneWinter> yo
#1013 [15:54] <Galaxy_2Alex> KhioneWinter, Hello
#1014 [15:54] <KhioneWinter> having issues connecting to a friends server
#1015 [15:54] <Galaxy_2Alex> AMar, Keep in mind I'm a volunteer, and also helping other people elsewhere. Please be patient.
#1016 [15:54] <AMar> Okay
#1017 [15:54] <KhioneWinter> "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#1018 [15:54] <Galaxy_2Alex> AMar, Do you have any Antivirus programs installed?
#1019 [15:55] * Jojo [webchat@c-68-41-203-92.hsd1.mi.comcast.net] has quit. (Client Quit)
#1020 [15:55] <Galaxy_2Alex> KhioneWinter, That error means that there is no server on the address you entered. Make sure there actually is a server on the address, and also check for a typo in the game.
#1021 [15:55] <AMar> Nope
#1022 [15:56] <Capfan67> AMar, Just a quick side question. If you click this link, does a file begin to download, or do you get an error: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#1023 [15:56] <KhioneWinter> Galaxy_2Alex, it was a typo, im an idiot. thanks
#1024 [15:56] * KhioneWinter [webchat@ip98-178-190-80.tu.ok.cox.net] has quit. (Client Quit)
#1025 [15:56] <AMar> Nope
#1026 [15:57] <AMar> It doesnt downald
#1027 [15:57] <Capfan67> AMar, what error do you get?
#1028 [15:57] <Galaxy_2Alex> AMar, What does it do instead?
#1029 [15:58] <AMar> https://paste.gg/p/anonymous/6920c87ffc734e75a46a79864d1fb23d
#1030 [15:59] <AMar> Welp gtg
#1031 [15:59] * AMar [webchat@122-56-90-1.n4l.sparkdigital.co.nz] has quit. (Quit: webchat.esper.net)
#1032 [15:59] <Capfan67> *sigh*
#1033 [16:02] <Galaxy_2Alex> Art7, Remember where you built next time.
#1034 [16:04] <Capfan67> Art7, When you load your world, your coordinates are written to your log. Look at an older log when you were at the location you built at, and you'll find the coordinates.
#1035 [16:04] <Art7> Yes, it`s complicated, It,s world my 8 o.y child, for him it`s the end of all wolrd
#1036 [16:04] <Capfan67> Art7, The logs are stored as .gz files, so make sure you have an Archive tool installed, such as 7Zip.
#1037 [16:05] <Capfan67> Art7, (This assumes we're talking about Java Edition, being a Java Edition support channel).
#1038 [16:06] <Art7> Java Java
#1039 [16:06] <Capfan67> Art7, All good then. With a bit of sleuth work, you'll be their hero.
#1040 [16:06] <Art7> ok thank you very much i try this solution
#1041 [16:07] <Art7> yeeha this trauma is form yesterday in all home
#1042 [16:12] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1043 [16:13] * Inysal [webchat@public-gprs411135.centertel.pl] has joined #minecrafthelp
#1044 [16:26] * michaelemil [webchat@176-23-109-26-cable.dk.customer.tdc.net] has joined #minecrafthelp
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#1046 [16:42] <Art7> THANK YOU MASTER
#1047 [16:43] <Art7> Tommorow I will the Hero
#1048 [16:43] <Art7> Regards
#1049 [16:43] <Capfan67> Art7, Outstanding.
#1050 [16:43] <Capfan67> Art7, You take care.
#1051 [16:44] * NostalgicForMC [webchat@cpe-76-177-126-125.natcky.res.rr.com] has joined #minecrafthelp
#1052 [16:44] <NostalgicForMC> Anybody here?
#1053 [16:44] <Capfan67> There are lots of anybodys here.
#1054 [16:45] <NostalgicForMC> Well, anybody that could help me out?
#1055 [16:45] <Capfan67> NostalgicForMC, That depends on your issue. What do you need?
#1056 [16:46] <NostalgicForMC> I have an old minecraft account, but we can't get access to the email associated with the account and we don't have the transaction ID. We're kinda in a pickle.
#1057 [16:47] <Capfan67> NostalgicForMC, You need to know the email address, but not necessarily have access to it (in order to migrate a Legacy account). You do need to know the username and passwrod.
#1058 [16:47] <NostalgicForMC> Well, that's also something I accidentally left out.
#1059 [16:47] <NostalgicForMC> We forgot the password.
#1060 [16:48] <Capfan67> NostalgicForMC, Ok, in that case you will need to contact Mojang Support. Explain the situation, and that you don;t have the Transaction ID, and provide as much original purchase info as you can. Be prepared to answer additional questions when they reply:
#1061 [16:48] <Capfan67> ??> NostalgicForMC account/send-email
#1062 [16:48] <Absol> NostalgicForMC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1063 [16:48] <Absol> NostalgicForMC: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1064 [16:49] <NostalgicForMC> Yeah, I sent an email earlier March and I decided to pop onto here, see if there's anything else I could do.
#1065 [16:50] <Capfan67> NostalgicForMC, Very sorry. We dont have any shortcuts for actual account issues.
#1066 [16:50] <NostalgicForMC> Well, shoot. Thanks anyways guys.
#1067 [16:56] * GAGA [webchat@ip192-191-15-186.ct.co.cr] has joined #minecrafthelp
#1068 [16:59] * Maddy [webchat@160-2-191-198.cpe.cableone.net] has joined #minecrafthelp
#1069 [16:59] <Maddy> Hello?
#1070 [16:59] <Maddy> Just wondering if anyone is here
#1071 [17:00] <Maddy> Just to give the story
#1072 [17:01] <Capfan67> Maddy, Hi
#1073 [17:02] <Maddy> I got minecraft in either 2011 or 2012. The email that's attached to it has been deactivated by yahoo since it was inactive for a year, I made that email when I was 8. Anyways, my friends started playing it and I was wanting to get on my old account. I don't really remember the user name (could be madbetsy98 or maddytehboss not sure) and I for sure
#1074 [17:02] <Maddy> don't remember the password since I was like 12 or 13 at the time and I'm 21 now. Wondering if there's any hope for me?
#1075 [17:03] * Jmurdaa [webchat@c-73-207-225-54.hsd1.ga.comcast.net] has joined #minecrafthelp
#1076 [17:03] * Jmurdaa [webchat@c-73-207-225-54.hsd1.ga.comcast.net] has quit. (Client Quit)
#1077 [17:04] <Capfan67> Maddy, So, do you know the email, but just don't have access any longer?
#1078 [17:04] <Maddy> Correct
#1079 [17:04] <Capfan67> Maddy, And as a note, neither of those names have been used, so they're not the ones.
#1080 [17:05] <Maddy> Thank you for that info, I have no idea what it could be honestly. Do you need the email?
#1081 [17:05] <Capfan67> Maddy, Well, the email address is at least a point to start from. YOu'll need to contact Mojang and be prepared to answer original purchase questions to establish ownership. When you fill out the form, explain the situation:
#1082 [17:05] <Capfan67> ??> Maddy account/send-email
#1083 [17:05] <Absol> Maddy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1084 [17:05] <Absol> Maddy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [17:05] * GAGA [webchat@ip192-191-15-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
#1086 [17:08] <Maddy> Thank you, but I already sent an email to them. Since the transaction ID would be on my old email so I have no way of getting it sadly. My parent bought it for me and since then they have split up and I haven't heard from that parent for a long time so I won't be able to get any info from them. I just came here to wonder if there was any hope, at l
#1087 [17:08] <Maddy> east to you, of somehow getting it back
#1088 [17:09] <Capfan67> Maddy, Sounds like a long shot, but only Mojang can tell you what they'll require.
#1089 [17:10] <Maddy> Thank you!
#1090 [17:10] <Maddy> I'll leave you be now. Thank you for the info :)
#1091 [17:10] <Capfan67> Maddy, Best of luck with the account recovery.
#1092 [17:15] * GAGA [webchat@ip192-191-15-186.ct.co.cr] has joined #minecrafthelp
#1093 [17:15] <GAGA> Hello support team:
#1094 [17:15] <GAGA> I commented, 5 weeks ago I opened a ticket with Mojang support on my Minecraft account, but I have not received a response yet. Wait for the time you told me and I need an answer soon.
#1095 [17:16] <Capfan67> GAGA, On what date did you submit your form?
#1096 [17:17] * CrumbsGaming [webchat@c-67-160-190-29.hsd1.or.comcast.net] has joined #minecrafthelp
#1097 [17:17] <CrumbsGaming> hello I need help with my account
#1098 [17:17] <GAGA> February 23
#1099 [17:17] <CrumbsGaming> is there anyone who is therr
#1100 [17:17] <Capfan67> CrumbsGaming, What do you need help with?
#1101 [17:18] <Capfan67> GAGA, When you submitted your request, did you get an automatic response with a ticket number?
#1102 [17:18] <CrumbsGaming> yes
#1103 [17:18] <CrumbsGaming> I cant log into my email
#1104 [17:18] <CrumbsGaming> which has my mojang verification code on it
#1105 [17:18] <GAGA> Capfan67 Yes
#1106 [17:19] <Capfan67> CrumbsGaming, To recover access to your email service, you'll need to contact your email provider.
#1107 [17:19] <CrumbsGaming> I know I am trying to change the email of my mojang account
#1108 [17:19] <CrumbsGaming> is that possible
#1109 [17:20] <Capfan67> GAGA, If you submitted on the 23rd, you should have heard back by now. If I were you, I would submit another request, but as the subject reference your case number and a polite note that you didn't receive a reply.
#1110 [17:20] <Capfan67> CrumbsGaming, Do you have a Mojang account, or a Legacy account?
#1111 [17:20] <CrumbsGaming> yes
#1112 [17:20] <CrumbsGaming> crumbs gaming
#1113 [17:20] <CrumbsGaming> is my ign
#1114 [17:20] * GAGA [webchat@ip192-191-15-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
#1115 [17:21] <CrumbsGaming> I can sign into it
#1116 [17:21] <CrumbsGaming> but cant play on servers
#1117 [17:21] <Capfan67> CrumbsGaming, That was multiple choice. Moajng (login with email) or Legacy (login with username)?
#1118 [17:21] <CrumbsGaming> oh mojang
#1119 [17:21] <CrumbsGaming> I login with email
#1120 [17:22] <Capfan67> if you know your credentials and your security answers, you can change your email. I can provide the link if you want
#1121 [17:22] <Capfan67> CrumbsGaming, However, it sounds like you have a different issue. What do you mean you can't play on servers?
#1122 [17:23] <CrumbsGaming> I dont have question set up so it says set up them on your email and I cant join servers it says authentication to minecraft.net failed
#1123 [17:23] <CrumbsGaming> and I cant access my email
#1124 [17:23] <Capfan67> CrumbsGaming, Authentication failure is sometimes malicous software loaded on your PC. Let's look:
#1125 [17:23] <Capfan67> ??> CrumbsGaming tools/hjt
#1126 [17:23] <Absol> CrumbsGaming: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1127 [17:23] <Absol> CrumbsGaming: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1128 [17:24] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#1129 [17:26] <CrumbsGaming> ok here https://paste.ubuntu.com/p/drfpWvr28y/
#1130 [17:27] <Capfan67> CrumbsGaming, I see you have "Mcafee Firewall" and " Hola(VPN)" installed. Both are known to block login to the servers.
#1131 [17:27] <CrumbsGaming> oh ok
#1132 [17:28] <CrumbsGaming> what can I do
#1133 [17:28] <Capfan67> CrumbsGaming, To test, I would completely uninstall both, then test to see if the server login issue solves itself. Regarding the email, you will need to submit a request to Mojang to help change your email, since you don't know your security answers.
#1134 [17:28] <CrumbsGaming> ok
#1135 [17:29] <Capfan67> For Hola, use add/remove programs. For Mcafee, here is the info:
#1136 [17:29] <Capfan67> ??> CrumbsGaming av/mcafee/uninstall
#1137 [17:29] <Absol> CrumbsGaming: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1138 [17:31] <CrumbsGaming> ok thx I am running it
#1139 [17:34] <CrumbsGaming> ok so it now says failed to verify username
#1140 [17:34] <CrumbsGaming> so it is not mcafee or hola vpn
#1141 [17:35] <Capfan67> CrumbsGaming, Mcafee for sure, and I would expect any VPN software, should require a reboot after uninstalling. Did it not prompt you to uninstall?
#1142 [17:35] <Capfan67> CrumbsGaming, er, to reboot?
#1143 [17:36] <CrumbsGaming> oh I figured it out so I changed my username to crumbsgaming and my minecraft still said lalgaming so I just had to delete the account and relog now it works
#1144 [17:37] <CrumbsGaming> thanks for the tips!
#1145 [17:37] <Capfan67> CrumbsGaming, Though, glad the message changed. That's progress. Next, I would log out of the launcher then back in (using the logout option from the pulldown menu in the upper right).
#1146 [17:37] <CrumbsGaming> oh I figured it out so I changed my username to crumbsgaming and my minecraft still said lalgaming so I just had to delete the account and relog now it works
#1147 [17:38] <Capfan67> CrumbsGaming, Ah! outstanding.
#1148 [17:38] <CrumbsGaming> I can play on servers now
#1149 [17:38] <CrumbsGaming> thanks capfan67 have a good day
#1150 [17:38] <Capfan67> CrumbsGaming, Very glad that worked out. Do you need the link to submit your email change request?
#1151 [17:38] <CrumbsGaming> no I sent a email to mojang so I will just wait
#1152 [17:38] <Capfan67> CrumbsGaming, Very good then. Take care.
#1153 [17:39] <CrumbsGaming> you too bye
#1154 [17:39] * CrumbsGaming [webchat@c-67-160-190-29.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1155 [17:55] * sladd [webchat@h64-35-200-205.cntcnh.dsl.dynamic.tds.net] has joined #minecrafthelp
#1156 [17:57] <sladd> So i made my account when I was like 12 and I can't remember my email but i remember my username and password
#1157 [17:58] * Minecrafter101 [webchat@c-73-136-121-225.hsd1.tx.comcast.net] has joined #minecrafthelp
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#1159 [17:58] <Capfan67> sladd, Do you have a Mojang account, or have you not migrated yet?
#1160 [17:59] <sladd> I recently made one
#1161 [17:59] <Capfan67> sladd, So, the account you made at 12 was made recently.
#1162 [18:00] <sladd> No I am 19, Im trying to access my old account
#1163 [18:00] <Capfan67> sladd, My question is, is the old account a Mojang account (where you login with email), or is it a Legacy account (login with username)?
#1164 [18:01] <sladd> It was a legacy account
#1165 [18:02] <Capfan67> sladd, Ok. Knowing your old email address is necessary for the self-service migration. In your case, you'll need to contact Mojang Support and have them help you:
#1166 [18:02] <Capfan67> ??> sladd account/send-email
#1167 [18:02] <Absol> sladd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1168 [18:02] <Absol> sladd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1169 [18:03] <sladd> How would i get that code
#1170 [18:30] * yabo [webchat@69-219-187-160.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1171 [18:32] * SlandikYT [webchat@shaftless-scrutiny.volia.net] has joined #minecrafthelp
#1172 [18:33] <SlandikYT> Меня взломали
#1173 [18:34] <yabo> Just confirming- "Error! Your Minecraft account has already been migrated to a Mojang account." is something I'm stuck waiting on a reply to my ticket for, correct?
#1174 [18:34] <SlandikYT> Что мне делать почту изменили
#1175 [18:34] <mattym> yabo, If it was not Migrated by you, and now you cannot. Then yes.
#1176 [18:34] <mattym> SlandikYT, You will need to write in English.
#1177 [18:34] <SlandikYT> Okey
#1178 [18:35] <yabo> It likely could have been me, I just can't find the email account i used at the time. Likely an old work email.
#1179 [18:35] <SlandikYT> My account hack and my email
#1180 [18:35] <SlandikYT> My account hack and my email
#1181 [18:35] <mattym> SlandikYT, You will need to contact Mojang.
#1182 [18:35] <mattym> ??> SlandikYT account/send-email
#1183 [18:35] <Absol> SlandikYT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1184 [18:35] <Absol> SlandikYT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1186 [18:36] * SlandikYT [webchat@shaftless-scrutiny.volia.net] has quit. (Client Quit)
#1187 [18:37] <yabo> (I already did those steps, myself, btw)
#1188 [18:37] <yabo> Just wondered if there was an easier way.
#1189 [18:37] <mattym> yabo, Not with account issues.
#1190 [18:37] * Lord_of_Life_ [~Lord@77.28.164.187] has quit. (Ping timeout: 198 seconds)
#1191 [18:39] <yabo> Man, I'm sure it was saved on an old machine, too bad that mobo died. Is it possible the login name is saved in the old install? I can go through the hard drive/ssd. After that, I know what passwords I'd have used at that time. (back in 2010!)
#1192 [18:39] <mattym> yabo, Login info itself would not be retrievable.
#1193 [18:40] <yabo> alas. Cause I'm not averse to decompiling a file or three to find an email, lol.
#1194 [18:41] <yabo> Oh well.. guess I'll hear back from them in about a month. =\ Thanks for being there to help!
#1195 [18:45] * Sava [webchat@107-216-14-131.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1196 [18:46] <Sava> Hello, I am trying to change my Username to Kirby because its available on Namemc, but Mojang still says that it has been taken. I am not sure what the issue is.
#1197 [18:47] <Sava> Aight sick, thanks for the help
#1198 [18:47] <Sava> Bring notch back
#1199 [18:51] * Gret [webchat@120.232.182.163.dhcp.hay.net] has joined #minecrafthelp
#1200 [18:52] <Gret> I am able to load my mine-craft Windows 10 edition but I can't join the server "world"
#1201 [18:52] * Gage [webchat@173-23-27-74.client.mchsi.com] has joined #minecrafthelp
#1202 [18:52] <Gage> I need to change a security question but my email wont work
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#1204 [18:54] * That_Guy [webchat@rrcs-67-79-54-158.sw.biz.rr.com] has joined #minecrafthelp
#1205 [18:55] <That_Guy> I am not getting any emails from mojang for a password reset is there something wrong?
#1206 [18:56] <mattym> That_Guy, Have you checked any spam/junk folders in your email for it?
#1207 [18:58] * Gret [webchat@120.232.182.163.dhcp.hay.net] has quit. (Quit: webchat.esper.net)
#1208 [19:01] * That_Guy [webchat@rrcs-67-79-54-158.sw.biz.rr.com] has quit. (Quit: webchat.esper.net)
#1209 [19:13] * Dracar [webchat@ip68-105-197-35.cl.ri.cox.net] has joined #minecrafthelp
#1210 [19:14] <Dracar> Hey all/anyone, I am having issues migrating an alpha account that I don't have the transaction number for and I was wondering if anybody had any ideas/something to try? I have submitted a few support tickets (over the last couple years) but nobody has ever responded to me :(
#1211 [19:30] * XxcmoneyxX [webchat@108-80-97-217.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1212 [19:30] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 198 seconds)
#1213 [19:32] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#1214 [19:32] * MintFries [webchat@cpe-172-74-27-200.nc.res.rr.com] has joined #minecrafthelp
#1215 [19:32] <XxcmoneyxX> Hello! So my account is as old as Minecraft is, and I stopped playing the game before you were REQUIRED to link an email to your account. Well, years later, I decided to play again and have discovered I need an email on my account (which I don't have). Furthermore, I cant link a new one because I need to have an old one (which for me, never existed
#1216 [19:32] <XxcmoneyxX> ) to be able to swap it. I'm confused and need assistance.
#1217 [19:33] <mattym> ??> XxcmoneyxX account/send-email
#1218 [19:33] <Absol> XxcmoneyxX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1219 [19:33] <Absol> XxcmoneyxX: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1220 [19:34] <MintFries> uhh i keep getting a io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#1221 [19:34] <MintFries> when joining my christian minecraft server
#1222 [19:34] <mattym> MintFries, Is it a problem with only one server?
#1223 [19:34] <MintFries> yes
#1224 [19:34] <MintFries> mine
#1225 [19:34] <MintFries> im pretty sure its a firewall issue
#1226 [19:34] * XxcmoneyxX [webchat@108-80-97-217.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#1227 [19:34] <MintFries> but i cant find the issue
#1228 [19:34] <mattym> MintFries, Are you running it on your own network?
#1229 [19:34] <MintFries> yessir
#1230 [19:35] <MintFries> actually, I can join specifically but others are unable to
#1231 [19:35] <mattym> MintFries, Are the others on your network or off?
#1232 [19:35] <MintFries> like 3 friends are unable to join with the ip but i can join with the ip
#1233 [19:35] <MintFries> off
#1234 [19:36] <mattym> MintFries, Turn off the firewall on the host PC, and make sure you are correctly port forwarded.
#1235 [19:36] <MintFries> firewall to the pc, not the internet...?
#1236 [19:36] <mattym> MintFries, On the PC, if your router has one, turn that off as well
#1237 [19:37] <MintFries> ... where is the firewall located on windows 10
#1238 [19:37] <MintFries> nvm found it sorry
#1239 [19:38] <MintFries> wait, should i turn off the firewall or add a rule to the firewall...
#1240 [19:38] <mattym> MintFries, Turn it off and test
#1241 [19:38] <MintFries> okay
#1242 [19:39] <MintFries> should i restart the server?
#1243 [19:39] <mattym> MintFries, Yes
#1244 [19:40] * blaird993 [webchat@static-47-180-31-192.lsan.ca.frontiernet.net] has joined #minecrafthelp
#1245 [19:40] <blaird993> I think my account was stolen what can i do/
#1246 [19:41] <mattym> blaird993, What makes you believe it was?
#1247 [19:43] <blaird993> got an email back in September that I migrated my minecraft account to a Mojave one, however I didn't because I haven't touched it for a few years. Tried to reset password and Mojave doesn't have an account associated with my email
#1248 [19:44] <MintFries> +mattym still no beans
#1249 [19:44] <mattym> ??> blaird993 account/send-email
#1250 [19:44] <Absol> blaird993: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1251 [19:44] <Absol> blaird993: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1252 [19:45] <mattym> MintFries, Is the port forwarding done correctly?
#1253 [19:45] <MintFries> i believe so
#1254 [19:45] <MintFries> i have the port on 25565
#1255 [19:45] <MintFries> i have the tcp&UDP
#1256 [19:45] <MintFries> i have the correct ipv4 address in
#1257 [19:46] <mattym> MintFries, Try your server address here https://dinnerbone.com/minecraft/tools/status/
#1258 [19:46] * blaird993 [webchat@static-47-180-31-192.lsan.ca.frontiernet.net] has quit. (Quit: webchat.esper.net)
#1259 [19:48] <MintFries> mm still no beans it said, The server may be behind a firewall and does not have that port open.
#1260 [19:48] <MintFries> The server may currently be on fire and cannot return your call right now.
#1261 [19:48] <MintFries> The address ('redacted') may be misspelt.
#1262 [19:48] <MintFries> how can i put a port open
#1263 [19:49] <mattym> MintFries, Thats the port forwarding
#1264 [19:49] <MintFries> mmm yummy
#1265 [19:49] <mattym> MintFries, Are you sure you tested your external IP there?
#1266 [19:49] <MintFries> i beleive so?
#1267 [19:50] <MintFries> when i try for my public ip it comes up with a TON of random numbers/letters
#1268 [19:50] <MintFries> but when i grab my ipv4 its a normal ip
#1269 [19:50] <mattym> MintFries, Just google whats my IP and it should return your public IPv4
#1270 [19:51] <MintFries> found it
#1271 [19:51] <MintFries> what now?
#1272 [19:51] <mattym> MintFries, Make sure that is the one you are testing on the site, and having people try to connect to.
#1273 [19:52] <MintFries> should i restart the server and have them try? or just go ahead
#1274 [19:52] <Dracar> Does anybody know what to do when you dont have your transaction number and the support site tickets are never answered :(?
#1275 [19:52] <mattym> MintFries, Test the public IP you found on https://dinnerbone.com/minecraft/tools/status/
#1276 [19:52] <mattym> MintFries, No need to restart it
#1277 [19:53] <mattym> ??> Dracar account/trans-id
#1278 [19:53] <Absol> Dracar: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1279 [19:53] <mattym> Dracar, Find the ID ^, and send another support request.
#1280 [19:53] <MintFries> should i redo port forwarding to the public ip?
#1281 [19:53] <Dracar> No way to find it
#1282 [19:53] <Dracar> I dont know what payment method I used and I was 16 at the time
#1283 [19:53] <mattym> MintFries, No, the forwarding is done on the internal one
#1284 [19:54] <MintFries> Unfortunately, we were unable to contact this server. Please check the address is correct and that it is reachable from the internet.
#1285 [19:54] <mattym> Dracar, Then they probably havent replied because you have not sent the required info.
#1286 [19:54] <mattym> MintFries, The one you forwarded, was for the host computers internal IPv4, found in the command prompt right?
#1287 [19:54] <Dracar> I downloaded my entire paypal history but I didnt see it there, I sent an email to paypal asking them to find it and they never replied either
#1288 [19:54] <MintFries> +mattym yes
#1289 [19:55] <mattym> MintFries, Are you on a home network connection?
#1290 [19:56] <MintFries> yee but i think its set up as a guest or public connection on my computer
#1291 [19:56] <Dracar> If i paid via card the transaction ID would have come via email and AOL (who I used at the time) purges emails like yearly, i don't have a hope of finding the number. It really sucks :(
#1292 [19:56] <mattym> MintFries, Any VPN software being used?
#1293 [19:56] <MintFries> +mattym negative
#1294 [19:57] <mattym> ??> MintFries tools/hjt
#1295 [19:57] <Absol> MintFries: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1296 [19:57] <Absol> MintFries: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1297 [19:59] <Dracar> What does the transaction ID look like?
#1298 [20:00] <Dracar> Like, alphanumeric, length, format?
#1299 [20:00] <mattym> Dracar, THe link Absol gave you should detail all of that, there are several forms.
#1300 [20:00] <Dracar> So is there no way to ever use my account again if I cant find that number?
#1301 [20:01] <mattym> Dracar, If you haven't gotten anywhere without it, then no.
#1302 [20:02] <MintFries> +mattym https://paste.ubuntu.com/p/9hqZ2mcYW5/
#1303 [20:02] <mattym> MintFries, Try uninstalling Hamachi, restart the computer. Then try the server again.
#1304 [20:02] <MintFries> ay
#1305 [20:03] <Dracar> God, that is depressing. minecraft was a huge part of my late teens. Thank you for the help
#1306 [20:03] <MintFries> if the process is running can i not just end the process and see if it helps?
#1307 [20:04] <mattym> MintFries, Its a pseudo VPN. You need to uninstall it and restart.
#1308 [20:04] <MintFries> ay ay
#1309 [20:06] <Dracar> Long shot but any idea if AOL can restore 10+ year old emails?
#1310 [20:07] <mattym> Dracar, You would need to ask them.
#1311 [20:07] <Dracar> I figured as much, just thought I would ask lol, ty again!
#1312 [20:07] * Dracar [webchat@ip68-105-197-35.cl.ri.cox.net] has quit. (Quit: webchat.esper.net)
#1313 [20:10] * MintFries [webchat@cpe-172-74-27-200.nc.res.rr.com] has joined #minecrafthelp
#1314 [20:11] <MintFries> +mattym im back after uninstalling hamachi
#1315 [20:11] <mattym> MintFries, Start the server again, and check it on https://dinnerbone.com/minecraft/tools/status/
#1316 [20:11] <mattym> MintFries, Also if you never set your host computer to a static IP, make sure the internal IPv4 of the host computer is still the same.
#1317 [20:12] <MintFries> how to do, also dinnerblog still had no effect
#1318 [20:13] <mattym> MintFries, Are you sure you checked your public IP on the dinnerbone tester?
#1319 [20:13] <MintFries> Yessir
#1320 [20:14] <mattym> MintFries, And its running on the same computer you are in the chat from?
#1321 [20:14] <MintFries> its changing...
#1322 [20:14] <MintFries> now its different
#1323 [20:14] <MintFries> my public ip is changing
#1324 [20:14] <mattym> MintFries, Check the new one, Hamachi may have made it show the wrong one.
#1325 [20:15] <MintFries> Could not check the status of 'redacted'
#1326 [20:16] <mattym> MintFries, What server/game version are you trying to run?
#1327 [20:17] <MintFries> i believe its minecraft 1.12.2
#1328 [20:17] <mattym> MintFries, Testing the IP you are connected to here with shows the server running and available. If you are getting something different, you are not checking the correct IP.
#1329 [20:17] <MintFries> hmm
#1330 [20:18] <MintFries> is there anyway you can privatly show me the ip you used?
#1331 [20:18] <mattym> MintFries, 172.74.27.200
#1332 [20:18] <MintFries> +mattym hmmm
#1333 [20:19] <MintFries> so that should work for others to join?
#1334 [20:19] <mattym> MintFries, Yes
#1335 [20:19] <MintFries> oh thank god it worked
#1336 [20:19] * Tom [webchat@184-96-178-198.hlrn.qwest.net] has joined #minecrafthelp
#1337 [20:19] <MintFries> Your the best +mattym
#1338 [20:19] <Tom> whats going on with xbox one? now I cant play my level because of the beta I didnt sign up for?
#1339 [20:20] * NinjaCatLover [webchat@64-255-87-41.nrp3.dsl.d3c.infowest.net] has joined #minecrafthelp
#1340 [20:20] <mattym> Tom, I believe there was some error today. I believe the levels that were open in the beta will be unplayable till the next update.
#1341 [20:20] <NinjaCatLover> whenever i press play when i first get on it loads about half way and says like i cant get on i kept trying a bit but it still wont work
#1342 [20:20] <Tom> when is the next update?
#1343 [20:20] <mattym> Tom, No idea.
#1344 [20:21] <mattym> NinjaCatLover, What is the exact error it gives you?
#1345 [20:21] <Tom> haha so no real answers from mojang?
#1346 [20:21] <NinjaCatLover> im not sure
#1347 [20:21] <mattym> Tom, This chat does not handle that version, so we don't know all the details.
#1348 [20:21] <NinjaCatLover> ill try again to see what it says
#1349 [20:21] <Tom> "a newer version of the game has saved this level. It cannot be loaded"
#1350 [20:22] <NinjaCatLover> it says unable to save download
#1351 [20:22] <Tom> its the bedrock edition, this chat is only for java?
#1352 [20:22] <mattym> Tom, Correct.
#1353 [20:22] <mattym> ??> NinjaCatLover error/download
#1354 [20:22] <Absol> NinjaCatLover: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1355 [20:22] <Tom> hmmmm
#1356 [20:23] <Tom> thanks for the help, ill try to find the correct chat
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#1358 [20:24] * Mishanyyyy [webchat@77.34.16.150] has joined #minecrafthelp
#1359 [20:25] <NinjaCatLover> OMG THANKS FOR UR HELP I CAN PLAY NOW <3 <3 <3
#1360 [20:25] * NinjaCatLover [webchat@64-255-87-41.nrp3.dsl.d3c.infowest.net] has quit. (Quit: webchat.esper.net)
#1361 [20:28] <Mishanyyyy> Hello,I do not receive e-mails so that I can change my forgotten password . Help please.I'm writing the right mail.
#1362 [20:28] <mattym> Mishanyyyy, HAveyou checked any spam/junk folders in the email for it?
#1363 [20:28] <Mishanyyyy> Yes
#1364 [20:29] <mattym> Mishanyyyy, If you are not getting the email, you will need to contact Mojang.
#1365 [20:29] <mattym> ??> Mishanyyyy account/send-email
#1366 [20:29] <Absol> Mishanyyyy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1367 [20:29] <Absol> Mishanyyyy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1368 [20:31] <Mishanyyyy> thank
#1369 [21:24] * Ricardo [webchat@c-76-102-136-62.hsd1.ca.comcast.net] has joined #minecrafthelp
#1370 [21:25] <Ricardo> can i still login to my account even though I only have my Username info?
#1371 [21:25] <Ricardo> My account is old so finding emails are difficult
#1372 [21:25] * sukii [webchat@d198-53-19-104.abhsia.telus.net] has joined #minecrafthelp
#1373 [21:26] <sukii> Hey, every time that I try to back up a world on to the latest minecraft update it crashes
#1374 [21:26] <sukii> I also can't access servers
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#1376 [21:29] * tron8383 [webchat@customer-201-141-37-72.cablevision.net.mx] has joined #minecrafthelp
#1377 [21:30] <tron8383> Hello, anybody here?
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#1380 [21:34] * Randy [webchat@ip72-223-62-151.ph.ph.cox.net] has joined #minecrafthelp
#1381 [21:35] * David4 [webchat@c-73-96-124-84.hsd1.or.comcast.net] has joined #minecrafthelp
#1382 [21:36] <David4> Hello. I do not remember the E-mail associated with my user account and my password has stopped working.
#1383 [21:36] <David4> How do I resolve this issue
#1384 [21:37] * Randy [webchat@ip72-223-62-151.ph.ph.cox.net] has quit. (Client Quit)
#1385 [21:41] <thgilfodrol> David4: what's your username?
#1386 [21:44] <David4> Docslayenem
#1387 [21:44] <thgilfodrol> David4: have you tried putting in all your emails in the password reset form?
#1388 [21:45] <thgilfodrol> ??> David4 account/forgot-email
#1389 [21:45] <Absol> David4: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1390 [21:45] * Killer [webchat@172.58.84.164] has joined #minecrafthelp
#1391 [21:46] <Killer> So just a quick question was realms taken out of the new xbox one minecraft update?
#1392 [21:48] <thgilfodrol> Killer: there was an issue earlier today that caused some xbox users to be given the beta edition
#1393 [21:49] <thgilfodrol> Killer: (you can find more information at https://twitter.com/MojangStatus/status/1110674379560677377 )
#1394 [21:49] <Killer> Yea thats what I have right now and realms wont show up
#1395 [21:52] * Killer [webchat@172.58.84.164] has joined #minecrafthelp
#1396 [21:53] <Killer> Is there a way to fix my game bc Im in a realm and dont wanna lose ut
#1397 [21:53] <thgilfodrol> Killer: refer to the fix in the tweet at https://twitter.com/MojangStatus/status/1110674379560677377
#1398 [21:55] <Killer> Thanks guys
#1399 [21:56] <Killer> Really I apreciate the help and the factor thats you guys take time to help
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#1401 [22:04] <David4> okay i have access to the email associated with the account but now im not recieving the password recovery emails
#1402 [22:04] <thgilfodrol> David4: have you tried checking junk/spam?
#1403 [22:05] <thgilfodrol> David4: and what's your email provider?
#1404 [22:06] <David4> It's not in my junk or spam folder. My email provider is Aol.
#1405 [22:06] <thgilfodrol> David4: hm. best bet is to wait 15 mins or so, see if it ends up coming in
#1406 [22:07] <David4> I received this Email on Mar 9. Hi, We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else. However, if you didn’t request this change, there may be issues with the security of your account. We recommend you get in contact with Mojang support at http://help.mojang.com/
#1407 [22:07] <David4> Thanks! Your friends at Mojang
#1408 [22:07] <thgilfodrol> David4: did you migrate the account?
#1409 [22:08] <David4> I think that I did because I was playing on my friends Minecraft Realm
#1410 [22:09] <David4> But on that day I could access my account with my passwords and I was playing without using an Email to get into my account
#1411 [22:10] <thgilfodrol> David4: yeah, then I'd recommend waiting a few more minutes and seeing if it gets through. perhaps try sending the password reset request through your phone browser to rule out some sort of pc browser issue too
#1412 [22:10] * pocketkev [webchat@108-83-189-54.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1413 [22:10] <pocketkev> hello?
#1414 [22:10] <thgilfodrol> hello pocketkev
#1415 [22:11] <pocketkev> hi
#1416 [22:11] <pocketkev> i have a question regarding the various versions of minecraft available for windows 10
#1417 [22:12] <thgilfodrol> pocketkev: what's up?
#1418 [22:13] <pocketkev> so i heard about the cross platform capability on minecraft, which led me to purchase minecraft for the pc
#1419 [22:13] <pocketkev> my plan was to play with my son through his nintendo switch
#1420 [22:14] <thgilfodrol> pocketkev: which edition did you buy on the pc?
#1421 [22:15] <pocketkev> anyways i went ahead and purchased minecraft for the pc....java edition...my concern with this is that it was not very apparent that this was not the version i needed for cross platform play
#1422 [22:16] <pocketkev> nor was i even suggested to buy the windows 10 edition, which i just found out was a thing today
#1423 [22:17] <thgilfodrol> ??> pocketkev account/refund
#1424 [22:17] <Absol> pocketkev: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1425 [22:17] <thgilfodrol> pocketkev: mention in the support ticket that you wanted to buy the bedrock edition instead of the java edition, for cross platform play
#1426 [22:18] <pocketkev> ok thank you so much i appreciate it
#1427 [22:18] <thgilfodrol> pocketkev: no problem, good luck!
#1428 [22:19] * lilfuzilero [webchat@cpe-172-89-36-239.socal.res.rr.com] has joined #minecrafthelp
#1429 [22:20] <pocketkev> well i guess i already submitted a ticket regarding this issue :/ lol just wanted to come here to see if i could get some advice in case that didnt work
#1430 [22:20] <lilfuzilero> Hello. I purchased Minecraft Java Edtion but when i download it it only says i can play the demo. I need hellp
#1431 [22:20] <David4> what am i supposed to do if i cant get this to work
#1432 [22:20] <thgilfodrol> pocketkev: ah yeah, only they can help with refunds. this is mostly technical support
#1433 [22:20] <thgilfodrol> ??> David4 account/send-email
#1434 [22:20] <Absol> David4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1435 [22:20] <Absol> David4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1436 [22:21] <thgilfodrol> lilfuzilero: what is your username?
#1437 [22:21] <pocketkev> ok thank you have a good night
#1438 [22:21] <lilfuzilero> my email do you mean?
#1439 [22:22] <thgilfodrol> lilfuzilero: have you set a username yet?
#1440 [22:22] <thgilfodrol> lilfuzilero: try logging out of the launcher and logging back in again
#1441 [22:23] <David4> i dont have a transaction ID because I bought the game when it was worth $5
#1442 [22:23] <lilfuzilero> that worked. thank you have good night
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#1444 [22:24] <thgilfodrol> David4: everyone has a transaction id. do you remember when you bought the game?
#1445 [22:25] <David4> probably 5-7 years ago
#1446 [22:26] <thgilfodrol> David4: do you remember how you might've paid for it?
#1447 [22:28] <David4> no idon't know how i should be expected to remember something like that I bought the game online im not sure if it was paypal or credit card
#1448 [22:29] <David4> i have been using this minecraft account all of this time and all of the sudden it doesn't work
#1449 [22:29] <thgilfodrol> David4: the best route from here is to try recovering the transaction id first, then emailing mojang with it
#1450 [22:29] <thgilfodrol> ??> David4 account/trans-id/paypal
#1451 [22:29] <Absol> David4: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#1452 [22:29] <Absol> David4: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#1453 [22:29] <thgilfodrol> ??> David4 account/trans-id/skrill
#1454 [22:29] <Absol> David4: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#1455 [22:29] <Absol> David4: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#1456 [22:29] <thgilfodrol> David4: skrill would've been the payment processor for credit/debit card payments
#1457 [22:30] <thgilfodrol> David4: once you've found this information, or if you can't find it, you can email mojang via the instructions below
#1458 [22:30] <thgilfodrol> ??> David4 account/send-email
#1459 [22:30] <Absol> David4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1460 [22:30] <Absol> David4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1461 [22:30] <David4> so you're telling me if im logged into the EMAIL that recieved this fucking MOJANG ACCOUNT CHANGE EMAIL and i KNOW MY USERNAME i have to dig through my bank and paypal statements for the last 5-7 YEARS?
#1462 [22:30] <Absol> David4: Please keep it civil
#1463 [22:32] <thgilfodrol> David4: unfortunately yes. we cannot help with account issues here, and retrieving the transaction id is the most surefire way of ensuring a speedy account recovery
#1464 [22:32] <David4> i don't need a speedy account recovery i want this to be fixed and not be jerked around
#1465 [22:33] <thgilfodrol> David4: while I understand your frustration, there is nothing further that we can do here to help
#1466 [22:36] <David4> When will I hear back?
#1467 [22:36] <David4> We're currently replying to cases received on February 28. We thank you for your patience and will get to each case as quickly as possible.
#1468 [22:36] <David4> so i have to wait a month???????
#1469 [22:37] <thgilfodrol> David4: unfortunately- they're inundated with support requests, the flu season, and staffing issues
#1470 [22:39] <David4> its not flu season for one and im not surprised theyre flooded with support requests
#1471 [22:39] <David4> ill take my business elsewhere
#1472 [22:39] <thgilfodrol> David4: mojang's offices are in sweden
#1473 [22:40] <thgilfodrol> I guess he doesn't like sweden
#1474 [23:19] * YaBrian [webchat@99-123-208-214.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
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#1476 [23:21] * SimonQuack [webchat@c114-77-118-26.chirn2.vic.optusnet.com.au] has joined #minecrafthelp
#1477 [23:21] <YaBrian> been trying to get Minecraft to run on my mac every time i click play it just crashes here is the crash log https://paste.ubuntu.com/p/5VWSBMDsmD/
#1478 [23:21] * Alex2 [webchat@47-142-211-68.lsan.ca.frontiernet.net] has quit. (Client Quit)
#1479 [23:22] <Andrio> ??> YaBrian Mac/software-update
#1480 [23:22] <Absol> YaBrian: You need to install all available Software Updates available for your Mac.
#1481 [23:22] <Absol> YaBrian: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#1482 [23:23] <YaBrian> everything is updated
#1483 [23:24] <YaBrian> i just got this mac and updated everything
#1484 [23:24] <SimonQuack> Hello i was told that people here could help me with my minecraft. so the problem is that whenever i go to launch my minecraft it loads for a second then it does not responding and i have to close it. then i get a message from the launcher that says "an unexpected issue occurred and the game has crashed. we're sorry for the inconvenience " i have t
#1485 [23:24] <SimonQuack> ried everything i could find on reddit or other forums
#1486 [23:25] * Jackson [webchat@cpe-121-210-48-244.hhui-cr-009.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#1487 [23:26] <Jackson> Hello, im unable to access my account and the only email addresses ive ever had are not linked to the account. Im unsure of what to do and have had the game since pre-alpha
#1488 [23:26] <Andrio> ??> SimonQuack tools/HJT
#1489 [23:26] <Absol> SimonQuack: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1490 [23:26] <Absol> SimonQuack: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1491 [23:28] <YaBrian> ....
#1492 [23:28] <SimonQuack> https://paste.ubuntu.com/p/grDTcM97Yf/
#1493 [23:28] <Jackson> anyone able to help me in relation to my acccount?
#1494 [23:31] <Andrio> YaBrian, unfortunately I'm not very familiar with Mac troubleshooting. Hopefully someone else can help soon.
#1495 [23:31] <Andrio> Jackson, how do you know they're not linked?
#1496 [23:31] <Andrio> SimonQuack, there should be more than that
#1497 [23:31] <Jackson> because ive sent password reset emails to the 3 possible email address' and recieved nothing
#1498 [23:32] <SimonQuack> thats all i got in the notepad that popped up
#1499 [23:32] <SimonQuack> nvm i saw i rest
#1500 [23:32] <YaBrian> no problem ill just wait
#1501 [23:32] <SimonQuack> https://paste.ubuntu.com/p/57GYDGPMsZ/
#1502 [23:32] <Andrio> Jackson, checked your spam folders?
#1503 [23:33] <Jackson> i have
#1504 [23:33] <Andrio> SimonQuack, remove PremierOpinion
#1505 [23:33] <Andrio> ??> SimonQuack AV/ADWCleaner
#1506 [23:33] <Absol> SimonQuack: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1507 [23:33] <Absol> SimonQuack: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1508 [23:33] <Andrio> Jackson, see https://help.mojang.com/customer/portal/articles/329530-my-email-account-has-changed-
#1509 [23:34] * Trevlr [webchat@75.102.133.82] has joined #minecrafthelp
#1510 [23:34] <Jackson> i have an Error report i sent from one of the email addresses from 2011 if thats of any note
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#1512 [23:34] <Trevlr> im trying to transfer my legacy account to a mojang account but i dont know my old username from 7th grade and it told me to contact support
#1513 [23:35] <Andrio> Trevlr, do you have game logs or save datafrom then?
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#1515 [23:35] <Trevlr> nah that was on a laptop that broke like 5 years ago
#1516 [23:36] <Jackson> Andrio the issue with that process is that it needs email, username and password
#1517 [23:36] <Andrio> mm
#1518 [23:36] <Jackson> 1 or 2 of which i dont have
#1519 [23:36] * SimonQuack [webchat@c114-77-118-26.chirn2.vic.optusnet.com.au] has joined #minecrafthelp
#1520 [23:36] <Andrio> Jackson, that's only one of the suggestions there
#1521 [23:36] <Andrio> ??> Trevlr account/send-email
#1522 [23:36] <Absol> Trevlr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1523 [23:36] <Absol> Trevlr: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1524 [23:36] <SimonQuack> Hello i am back and i have done the scan and clean and repair stuff
#1525 [23:37] <Jackson> i dont have the transaction ID, i literally bought the game in 2009
#1526 [23:37] <Jackson> or 2010
#1527 [23:37] <Trevlr> same
#1528 [23:39] <Andrio> SimonQuack, does Minecraft work now?
#1529 [23:39] <Andrio> ??> Jackson account/trans-ID
#1530 [23:39] <Absol> Jackson: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1531 [23:39] <Andrio> ??> Trevlr account/trans-ID
#1532 [23:39] <Absol> Trevlr: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1533 [23:40] <Jackson> "To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods."
#1534 [23:40] <Jackson> i dont have the original email
#1535 [23:40] <SimonQuack> yes my minecraft works now andrio thank you for all the help hope you have a good day goodbye
#1536 [23:41] * SimonQuack [webchat@c114-77-118-26.chirn2.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#1537 [23:42] <Andrio> Jackson: 'you can contact customer support for alternate account verification methods'
#1538 [23:45] * Trevlr [webchat@75.102.133.82] has quit. (Quit: webchat.esper.net)
#1539 [23:48] <Jackson> yea im just trying to expedite the process because their page said they are still replying to messages from 30 days ago
#1540 [23:49] <Jackson> and if i have to wait another 30 days ill probably not even be interested anymore
#1541 [23:50] <Andrio> Jackson, that's true; it's been much slower than normal due to illnesses and understaffing.
#1542 [23:51] <Jackson> is there nothing i can do with the error report email i sent from 2011
#1543 [23:51] <Jackson> surely that would indicate the email that i sent it from is linked to the account
#1544 [23:51] <Jackson> but if so, why would i not be getting password reset emails?
#1545 [23:53] <Andrio> Jackson, it's possible your account was stolen, or your email provider is dropping the messages for some reason
#1546 [23:54] * YaBrian [webchat@99-123-208-214.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#1547 [23:55] <YaBrian> Andrio do you know when someone that can help me will be on?
#1548 [23:55] <Andrio> YaBrian, no, unfortunately
#1549 [23:56] <YaBrian> ok i just try again tomorrow
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