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#3 [00:16] * smashingtuna [webchat@pc-226-18-101-190.cm.vtr.net] has joined #minecrafthelp
#4 [00:17] <smashingtuna> Hello, i could use some help with an account issue
#5 [00:18] <smashingtuna> I have an Old Premium account and tried to migrate it to mojang, but it keeps giving me errors
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#8 [00:26] <smashingtuna> hello
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#11 [01:13] * Newbie [webchat@cpe-74-133-19-26.kya.res.rr.com] has joined #minecrafthelp
#12 [01:14] <Newbie> hello?
#13 [01:15] <Newbie> so im trying to play minecraft but i keep getting an error that says it cant create a file because its already there and when i delete it, it just comes back and gives me the same error, please help
#14 [01:16] <Newbie> and if you need any information on the error i have the message it gave me saved
#15 [02:06] * shrimp [webchat@121-200-6-110.79c806.syd.nbn.aussiebb.net] has joined #minecrafthelp
#16 [02:07] <shrimp> Im having problems starting up minecraft, it doesnt load past the mojang bit of the loading screen.
#17 [02:07] <shrimp> Ive tried everything, its been like this for 4 months
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#21 [05:36] * llNORDICll [webchat@c83-249-106-92.bredband.comhem.se] has joined #minecrafthelp
#22 [05:37] <llNORDICll> Hello! Me and my friend are having trouble with uploading a world to our Realm. When we reach 100% and it says "verifying" we always get a Error (500). The world is in the latest version 1.13.2 and it is not modded. Can we get some help? :)
#23 [05:38] <Galaxy_2Alex> llNORDICll, Have you ever used any mods on that world ever?
#24 [05:38] <llNORDICll> Never. It has always been vanilla from the start
#25 [05:38] <Galaxy_2Alex> llNORDICll, Are you using Optifine?
#26 [05:39] <llNORDICll> Nope. Just a normal release
#27 [05:40] <Galaxy_2Alex> llNORDICll, How long has this been an issue?
#28 [05:42] <llNORDICll> We tried to upload it yesterday and hasn't found a solution for this issue yet
#29 [05:43] <Galaxy_2Alex> llNORDICll, Could you try creating a new world really quick and uploading that to Realms? Just to see if it's a world specific issue, or something with your connection.
#30 [05:46] <llNORDICll> I'll try that, gimme a sec
#31 [05:48] <llNORDICll> I could upload the new world
#32 [05:50] <Galaxy_2Alex> llNORDICll, In the Singleplayer world selection screen, select your world, click "Edit", then "Optimize World". Let that finish, then try uploading again.
#33 [05:51] <llNORDICll> I'll try that
#34 [06:05] * justfaxios [webchat@host-0h9myvj.static.zeelandnet.nl] has joined #minecrafthelp
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#36 [06:23] <llNORDICll> Still got error 500...
#37 [06:24] <Galaxy_2Alex> llNORDICll, How large is the world?
#38 [06:24] <llNORDICll> 1,3GB. It's not close to the upload limit
#39 [06:25] <Galaxy_2Alex> llNORDICll, And that is a personal world, not one downloaded from online?
#40 [06:25] <llNORDICll> It's a personal one yes
#41 [06:26] <Galaxy_2Alex> llNORDICll, How long have you had it?
#42 [06:26] <llNORDICll> 1-2 years or so
#43 [06:26] <Galaxy_2Alex> llNORDICll, And did you ever use Snapshots on it?
#44 [06:27] <llNORDICll> Nope
#45 [06:28] <Galaxy_2Alex> llNORDICll, And I assume the world works fine in Singleplayer?
#46 [06:30] <llNORDICll> Yes it does
#47 [06:33] <Galaxy_2Alex> llNORDICll, I'm not quite sure what to say, but: This occasionally happens, something in the world is probably breaking Realms. Unfortunately, there is nothing you can really do about it. I'd suggest contacting Mojang, maybe ask for a refund but also explain your situation with the world, maybe they can help on their end.
#48 [06:33] <Galaxy_2Alex> ??> llNORDICll mojang/email
#49 [06:33] <Absol> llNORDICll: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#50 [06:33] <Absol> llNORDICll: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#54 [07:53] * skidzster [webchat@cpc90010-warr7-2-0-cust168.1-1.cable.virginm.net] has joined #minecrafthelp
#55 [07:54] <skidzster> whenever i try to create a new world or try to launch into one, it gets stuck on the dirt loading screen
#56 [07:54] <Galaxy_2Alex> skidzster, Try disabling VBOs before creating a new world.
#57 [07:54] <Galaxy_2Alex> skidzster, It's in the video settings.
#58 [07:54] <skidzster> ive already tried that
#59 [07:55] <Galaxy_2Alex> ??> skidzster av/adwcleaner
#60 [07:55] <Absol> skidzster: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#61 [07:55] <Absol> skidzster: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#62 [07:56] * KnifeCZ [webchat@195191163182.dynamic-ra-02.vectranet.pl] has joined #minecrafthelp
#63 [07:56] * skidzster [webchat@cpc90010-warr7-2-0-cust168.1-1.cable.virginm.net] has quit. (Client Quit)
#64 [07:56] <KnifeCZ> My minecraft account is stolen/ have be stolen idk
#65 [07:56] <Galaxy_2Alex> ??> KnifeCZ account/stolen
#66 [07:56] <Galaxy_2Alex> ??> KnifeCZ account/hacked
#67 [07:56] <Absol> KnifeCZ: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#68 [07:56] <Absol> KnifeCZ: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#69 [07:57] <KnifeCZ> and i dont have access to EMail
#70 [07:57] <Galaxy_2Alex> KnifeCZ, Have you already submitted an account support request to Mojang?
#71 [07:57] <KnifeCZ> I don't have access to my email
#72 [07:57] <KnifeCZ> but it too stolen
#73 [07:58] <Galaxy_2Alex> KnifeCZ, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#74 [07:58] <Galaxy_2Alex> ??> KnifeCZ mojang/email
#75 [07:58] <Absol> KnifeCZ: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#76 [07:58] <Absol> KnifeCZ: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#77 [07:59] <KnifeCZ> ugh
#78 [08:00] * KnifeCZ [webchat@195191163182.dynamic-ra-02.vectranet.pl] has quit. (Client Quit)
#79 [08:01] * MineCraftFix [webchat@141.0.129.127] has joined #minecrafthelp
#80 [08:02] <MineCraftFix> MineCraft 1.13.2 crashes when opened.
#81 [08:02] <Morpheus> MineCraftFix, Let's take a look at your crash report:
#82 [08:02] <Morpheus> ??> MineCraftFix launcher/log
#83 [08:02] <Absol> MineCraftFix: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#84 [08:02] * skidzster [webchat@cpc90010-warr7-2-0-cust168.1-1.cable.virginm.net] has joined #minecrafthelp
#85 [08:03] <skidzster> im back, i ran the AdwCleaner, was told to come back for more instructions
#86 [08:04] <Galaxy_2Alex> skidzster, Try running the game now.
#87 [08:08] <MineCraftFix> still crashes
#88 [08:08] <Morpheus> MineCraftFix, Follow the steps Absol gave you for a log, that way we can help you fix your crash
#89 [08:09] <skidzster> thank you game works now
#90 [08:10] * skidzster [webchat@cpc90010-warr7-2-0-cust168.1-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#91 [08:11] * lead_pipe23 [~Lead@38.29.184.215] has quit. (Quit: Bye)
#92 [08:13] <MineCraftFix> Is this what you need? https://paste.ubuntu.com/p/sgGb9Q9DGD/
#93 [08:14] <Galaxy_2Alex> ??> MineCraftFix av/adwcleaner
#94 [08:14] <Absol> MineCraftFix: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#95 [08:14] <Absol> MineCraftFix: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#96 [08:17] * MineCraftFix [webchat@141.0.129.127] has joined #minecrafthelp
#97 [08:17] <MineCraftFix> I just restarted my computer after using malwarebytes
#98 [08:18] <Galaxy_2Alex> MineCraftFix, Check if the game works now?
#99 [08:18] <MineCraftFix> ok
#100 [08:18] <MineCraftFix> nope
#101 [08:18] <MineCraftFix> it crashed again
#102 [08:19] <Morpheus> Send a new crash report using paste.ubuntu.com
#103 [08:20] <MineCraftFix> https://paste.ubuntu.com/p/5JC8KTwtG8/
#104 [08:20] <Morpheus> MineCraftFix, I'd like to to follow the steps I'm about to send:
#105 [08:20] <Morpheus> ??> MineCraftFix launcher/log-txt
#106 [08:20] <Absol> MineCraftFix: We need to see your full launcher log, which is created in the game directory.
#107 [08:20] <Absol> MineCraftFix: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#108 [08:23] <MineCraftFix> https://paste.ubuntu.com/p/4gHzrtYCkh/
#109 [08:23] <MineCraftFix> it worked!
#110 [08:23] <Morpheus> It works?
#111 [08:24] <MineCraftFix> ill try o open a second time to be shure
#112 [08:25] <MineCraftFix> Yes thank you for your help i have had problems for so long. Thank you. :-)
#113 [08:25] <Morpheus> MineCraftFix, No problem. Enjoy playing!
#114 [08:25] <Galaxy_2Alex> Magic
#115 [08:25] <Morpheus> You've gotta love magic
#116 [08:25] <Galaxy_2Alex> one could say it was... grey magic
#117 [08:25] <Morpheus> Very funny
#118 [08:27] <Galaxy_2Alex> thanks, considering a career in comedy
#119 [08:27] <Galaxy_2Alex> already working on the crippling depression
#120 [08:29] <Morpheus> Lol
#121 [08:34] <Galaxy_2Alex> Morpheus, Your Mojira username is still the old one
#122 [08:35] <Morpheus> Yea I know, I've not changed all my usernames yet
#123 [08:53] * Mourii [webchat@ftth-213-148-202-106.fibracat.cat] has joined #minecrafthelp
#124 [08:53] <Mourii> ee
#125 [08:53] <Mourii> klkk
#126 [08:53] <Mourii> myfriends
#127 [08:53] <Morpheus> Mourii, Hey. How can we help?
#128 [08:53] <Mourii> okey
#129 [08:54] <Mourii> one sec
#130 [08:55] <Mourii> Some time ago I lost my account but fortunately I was able to recover it. I recently lost it again and I have not been able to recover it again. You could help me??
#131 [08:56] <Morpheus> Mourii, Have you already sent an email to mojang?
#132 [08:56] <Mourii> yes but doesnt reply
#133 [08:56] <Morpheus> Mourii, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#134 [08:56] * Mourii [webchat@ftth-213-148-202-106.fibracat.cat] has quit. (Client Quit)
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#137 [09:42] * kalle22 [webchat@85-156-170-204.elisa-laajakaista.fi] has joined #minecrafthelp
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#139 [10:08] * TrickzWaste [webchat@cpc93324-hers8-2-0-cust1512.6-3.cable.virginm.net] has joined #minecrafthelp
#140 [10:08] <TrickzWaste> I need hel
#141 [10:08] <TrickzWaste> help
#142 [10:08] <Morpheus> TrickzWaste, Hey. What's the issue?
#143 [10:08] <Galaxy_2Alex> TrickzWaste, How can we help?
#144 [10:08] <TrickzWaste> So I bought minecraft about 30 minutes ago
#145 [10:08] <TrickzWaste> and I can't open it
#146 [10:08] <TrickzWaste> for some reason and everytime I do it crashes
#147 [10:09] <Morpheus> TrickzWaste, Let's take a look at your crash report:
#148 [10:09] <Morpheus> ??> TrickzWaste launcher/log
#149 [10:09] <Absol> TrickzWaste: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#150 [10:09] * sakado [webchat@cpc68287-cdif17-2-0-cust753.5-1.cable.virginm.net] has joined #minecrafthelp
#151 [10:12] * TRUELIKEtheRIVER [webchat@99-25-55-146.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#152 [10:12] <TrickzWaste> https://paste.ubuntu.com/p/CpzGDSBWRd/
#153 [10:13] <Morpheus> ??> TrickzWaste av/adwcleaner
#154 [10:13] <Absol> TrickzWaste: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#155 [10:13] <Absol> TrickzWaste: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#156 [10:13] <TRUELIKEtheRIVER> Hey, I've had a very odd issue where my render distance is perpetually ~4-6 chunks, and the server configs are way above that
#157 [10:13] <TrickzWaste> Alright
#158 [10:13] <Galaxy_2Alex> TrickzWaste, And your in-game config?
#159 [10:13] * sakado [webchat@cpc68287-cdif17-2-0-cust753.5-1.cable.virginm.net] has quit. (Client Quit)
#160 [10:14] <TrickzWaste> config as in username
#161 [10:14] <TrickzWaste> TrickzWaste
#162 [10:14] <TRUELIKEtheRIVER> I do have optifine and shaders on, but it does it without them on as well so it isn't that.
#163 [10:14] <TRUELIKEtheRIVER> I don't understand what you mean by 'config as in username
#164 [10:15] <TrickzWaste> turns out i had 101 threats
#165 [10:15] <TRUELIKEtheRIVER> oh, derp
#166 [10:15] * TrickzWaste [webchat@cpc93324-hers8-2-0-cust1512.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#167 [10:15] <TRUELIKEtheRIVER> I didn't read whatsoever
#168 [10:15] <TRUELIKEtheRIVER> I feel stupid
#169 [10:15] <TRUELIKEtheRIVER> for some dome reason I thought TrickzWaste was talking to me
#170 [10:15] <Galaxy_2Alex> TRUELIKEtheRIVER, Your render distance setting in the video settings, what is that set to?
#171 [10:16] <TRUELIKEtheRIVER> 16
#172 [10:16] <TRUELIKEtheRIVER> server is 14
#173 [10:16] <TRUELIKEtheRIVER> 1050, 12gb ram
#174 [10:16] <Galaxy_2Alex> TRUELIKEtheRIVER, Set the server to 10, check if that makes it more.
#175 [10:16] <TRUELIKEtheRIVER> not my server, but it did get bumped up to 16, no change
#176 [10:17] <Galaxy_2Alex> TRUELIKEtheRIVER, Lower it, see if it helps.
#177 [10:18] <TRUELIKEtheRIVER> nope
#178 [10:18] <TRUELIKEtheRIVER> stuck at 4
#179 [10:18] <Galaxy_2Alex> TRUELIKEtheRIVER, And it's the vanilla server software from minecraft.net?
#180 [10:18] <TRUELIKEtheRIVER> I have plenty of RAM left as well
#181 [10:19] <TRUELIKEtheRIVER> no, but I can go check out a server with that on, I tried both spigot and bukkit
#182 [10:20] <Galaxy_2Alex> TRUELIKEtheRIVER, Most likely an issue with Spigot or Bukkit in that case.
#183 [10:42] * skibish [webchat@bba76603.alshamil.net.ae] has joined #minecrafthelp
#184 [10:43] <skibish> hi i have an issue where it says io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#185 [10:44] <Galaxy_2Alex> skibish, Double-check the IP address, you may have misstyped something.
#186 [10:46] <skibish> hi, the IP address is correct and I double checked
#187 [10:47] * guiirene [webchat@186-211-99-196.gegnet.com.br] has joined #minecrafthelp
#188 [10:49] * beastmode [webchat@71-9-101-106.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#189 [10:49] * guiirene [webchat@186-211-99-196.gegnet.com.br] has quit. (Client Quit)
#190 [10:50] <beastmode> I need help on
#191 [10:50] <Galaxy_2Alex> skibish, That error means that there is no server on the address you are trying to connect to.
#192 [10:50] <Galaxy_2Alex> beastmode, Hello
#193 [10:50] <beastmode> I ordered minecraft playstation 4 edition and gameshared it to my friends. Last night we were playing but when she got off I went to load the world that she created but its not there. when I logged in to her account the world is still not there
#194 [10:51] <Galaxy_2Alex> beastmode, I'm sorry, but we cannot offer support for the console editions in this chatroom. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
#195 [10:51] <skibish> my other friends can connect its just one of my friend that cant
#196 [10:51] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#197 [10:51] <beastmode> Galaxy_2Alex I already talk to playstation support too they said they cant help me
#198 [10:51] <Galaxy_2Alex> beastmode, Try the forums.
#199 [10:52] <beastmode> I will and check it thanks
#200 [10:54] <Galaxy_2Alex> skibish, That person probably is using some kind of AV program, or has Malware that prevents him from connecting. A router restart and a PC restart could also help, it could also be the Internet Service Provider blocking him from connecting to the server.
#201 [10:55] <skibish> ok thank you
#202 [10:59] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#203 [11:05] <beastmode> Galaxy_2Alex yeah couldn't find anything
#204 [11:06] <Galaxy_2Alex> beastmode, You may have to create a new post and ask for help. Like I said, we can't help with PS4 problems here.
#205 [11:10] <beastmode> Galaxy_2Alex ok.. I have 1 question about on pc minecraft
#206 [11:11] <beastmode> is it the samething if I play with friends on pc. If I created a world or server they can continue even if im offline?
#207 [11:14] <Galaxy_2Alex> beastmode, There are servers, but you have set them up yourself or rent one,.
#208 [11:14] * mandufogame [webchat@144-67-170-152.fibertel.com.ar] has joined #minecrafthelp
#209 [11:15] <mandufogame> hello people. i have this turble in minecraft. java.lang.NullPointerException: group. what can i do to solve it???
#210 [11:16] <Galaxy_2Alex> ??> mandufogame av/adwcleaner
#211 [11:16] <Absol> mandufogame: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#212 [11:16] <Absol> mandufogame: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#213 [11:17] * mandufogame [webchat@144-67-170-152.fibertel.com.ar] has quit. (Client Quit)
#214 [11:20] * Emmymmy [webchat@75-98-187-087.adams.net] has joined #minecrafthelp
#215 [11:21] <Emmymmy> I can't login to my account after resetting it twice, and i knew the passwords
#216 [11:21] * Porkyle [~Porkyle@176-93-21-146.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#217 [11:21] * dank [webchat@mail.whiteriver.wednet.edu] has joined #minecrafthelp
#218 [11:21] <Galaxy_2Alex> ??> Emmymmy login/throttle
#219 [11:21] <Absol> Emmymmy: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#220 [11:21] <Absol> Emmymmy: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#221 [11:21] <dank> i need some one that can help me please
#222 [11:22] <dank> i have waited 3 weeks please for and email responce
#223 [11:22] <Galaxy_2Alex> dank, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#224 [11:22] <Emmymmy> wow
#225 [11:23] <dank> i know but spring is almost here and i want to play my account
#226 [11:23] <Emmymmy> so even if the first 3 times i typed in my account right its just still not going to work?
#227 [11:23] <Galaxy_2Alex> dank, Wait for them to answer.
#228 [11:23] <Morpheus> Out of interest, what is the message it gives you when you try to login Emmymmy ?
#229 [11:23] * Porkyle [~Porkyle@176-93-21-146.bb.dnainternet.fi] has joined #minecrafthelp
#230 [11:23] <dank> ?
#231 [11:23] <Galaxy_2Alex> dank, Wait for Mojang to answer your email.
#232 [11:24] <dank> i just dont have access to my email for that account
#233 [11:24] <Galaxy_2Alex> dank, And you contacted them using a different email address hopefully?
#234 [11:24] <dank> yes
#235 [11:24] <Galaxy_2Alex> dank, Then please just wait for Mojang to answer.
#236 [11:25] <Emmymmy> says wrong email (which i know its correct) and then saying wrong password (which i knew was the right one too), so i reset it and tried to login and it said wrong. and i've done it so many times now i cant even remember what i changed it too, is there anyway I can just use my first password?
#237 [11:25] <dank> i dnot have acces to the email and i need a password reset
#238 [11:26] <Galaxy_2Alex> Emmymmy, Wait one hour, then reset your password and try to log in.
#239 [11:26] <Galaxy_2Alex> Emmymmy, Also make sure you aren't connected to any VPN, and also you're not using public Wifi.
#240 [11:26] <dank> agine i dont have accest to the eamil on that account
#241 [11:26] <Galaxy_2Alex> dank, Which unfortunately Mojang has to do, please wait for them to answer.
#242 [11:26] <dank> ok
#243 [11:27] <dank> can i aleast get an esiment on to resopne
#244 [11:27] <Galaxy_2Alex> dank, Shouldn't be too long - check the website I linked earlier.
#245 [11:27] <dank> ok thx
#246 [11:28] <Emmymmy> im using a private wifi with a password, i'll try to do that but if it doesnt work do i come back here or wait a month for Microsoft to get on the ball and answer an email lol
#247 [11:28] <Galaxy_2Alex> Emmymmy, Come back here, we'll check some other things first.
#248 [11:28] <Emmymmy> okaiii
#249 [11:28] * beastmode [webchat@71-9-101-106.dhcp.reno.nv.charter.com] has quit. (Quit: webchat.esper.net)
#250 [11:31] * dank [webchat@mail.whiteriver.wednet.edu] has quit. (Quit: webchat.esper.net)
#251 [11:49] * Webchat286 [webchat@5x16x126x18.static-business.iz.ertelecom.ru] has joined #minecrafthelp
#252 [11:49] * Espercorn kicked Webchat286 from #minecrafthelp (Reason: ebchat286 :User is banned from this channel)
#253 [11:58] * Emmymmy [webchat@75-98-187-087.adams.net] has quit. (Quit: webchat.esper.net)
#254 [12:14] * Riggs [webchat@c-76-120-164-38.hsd1.pa.comcast.net] has joined #minecrafthelp
#255 [12:15] <Riggs> i can not reset my password due to it being set to a old email i cant access anymore
#256 [12:15] * Riggs [webchat@c-76-120-164-38.hsd1.pa.comcast.net] has quit. (Client Quit)
#257 [12:16] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 202 seconds)
#258 [12:25] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#259 [12:26] * awesomebird52 [webchat@208.67.143.115] has joined #minecrafthelp
#260 [12:27] <awesomebird52> Hi everytime I try to lunch Minecraft it is saying there is an error
#261 [12:27] <Galaxy_2Alex> awesomebird52, What is the exact error message?
#262 [12:27] * WalkingIsHard [webchat@c-76-22-218-243.hsd1.tn.comcast.net] has joined #minecrafthelp
#263 [12:27] <WalkingIsHard> Hello
#264 [12:27] <Galaxy_2Alex> WalkingIsHard, Hello
#265 [12:27] <WalkingIsHard> I cannot log in to my minecraft account
#266 [12:27] <awesomebird52> Failed to download file
#267 [12:27] <Galaxy_2Alex> WalkingIsHard, What does it say when you try?
#268 [12:27] <Galaxy_2Alex> ??> awesomebird52 error/download
#269 [12:27] <WalkingIsHard> nothing, the password just disappears
#270 [12:27] <Absol> awesomebird52: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#271 [12:28] <Galaxy_2Alex> WalkingIsHard, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#272 [12:28] <Galaxy_2Alex> ??> WalkingIsHard tools/hjt
#273 [12:28] <Absol> WalkingIsHard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#274 [12:28] <Absol> WalkingIsHard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#275 [12:29] * awesomebird52 [webchat@208.67.143.115] has quit. (Client Quit)
#276 [12:31] <WalkingIsHard> https://paste.ubuntu.com/p/Cjxtbcn5vy/
#277 [12:31] <Galaxy_2Alex> sigh
#278 [12:31] <WalkingIsHard> please dont ruin my computer
#279 [12:31] <Galaxy_2Alex> WalkingIsHard, Does "McLeaks" or "McAuthenticator" ring a bell for you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#280 [12:31] <WalkingIsHard> yes it does
#281 [12:31] <WalkingIsHard> I used it for an alt
#282 [12:32] <Galaxy_2Alex> WalkingIsHard, And you do realise that is technically illegal, correct?
#283 [12:32] <WalkingIsHard> it is?
#284 [12:32] <Galaxy_2Alex> WalkingIsHard, It is. Whatever they say on their website is bullshit.
#285 [12:32] <WalkingIsHard> no i did not know that
#286 [12:32] <Galaxy_2Alex> WalkingIsHard, Essentially, McLeaks (or similar programs) reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
#287 [12:32] <WalkingIsHard> ok
#288 [12:32] <Galaxy_2Alex> WalkingIsHard, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#289 [12:32] <Galaxy_2Alex> WalkingIsHard, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#290 [12:32] <Galaxy_2Alex> WalkingIsHard, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#291 [12:33] <Galaxy_2Alex> WalkingIsHard, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#292 [12:33] <Galaxy_2Alex> WalkingIsHard, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#293 [12:33] <WalkingIsHard> ok ok slow down
#294 [12:37] <WalkingIsHard> I also dont wanna pay money just to afk for farms
#295 [12:37] <WalkingIsHard> dont get me arrested pls
#296 [12:37] <Galaxy_2Alex> WalkingIsHard, As I said, using tools like McLeaks is illegal and you could lose your main account, or someone could steal it, which is very very common.
#297 [12:38] <WalkingIsHard> so is this why i cant log in
#298 [12:38] <Galaxy_2Alex> WalkingIsHard, Yes, because the tool you are using has stopped working.
#299 [12:39] <WalkingIsHard> What tool?
#300 [12:39] <Galaxy_2Alex> WalkingIsHard, McLeaks.
#301 [12:40] <WalkingIsHard> oh ok
#302 [12:42] <WalkingIsHard> so I had just changed my password right after I found out I couldnt log in to minecraft
#303 [12:42] <WalkingIsHard> do i have to change it again?
#304 [12:42] <Galaxy_2Alex> WalkingIsHard, Try it once, if it doesn't work, reset it.
#305 [12:42] <WalkingIsHard> ok
#306 [12:42] <WalkingIsHard> After I delete the stuff in the hosts file, am i done?
#307 [12:43] <Galaxy_2Alex> WalkingIsHard, After you save it, it should work. Make sure to also change your password on other websites if you used the same one somewhere else.
#308 [12:43] <WalkingIsHard> :O it works! Thank you very much
#309 [12:44] * StileyGLOCK [webchat@ip-168-205-76-169.atualinternet.com.br] has joined #minecrafthelp
#310 [12:44] <StileyGLOCK> Oi.
#311 [12:44] <Galaxy_2Alex> StileyGLOCK, Hello.
#312 [12:44] <WalkingIsHard> should i keep the thing i downloaded that lets you see my files
#313 [12:44] <Galaxy_2Alex> WalkingIsHard, You can delete that if you want.
#314 [12:44] <StileyGLOCK> Hello.
#315 [12:44] <WalkingIsHard> ok
#316 [12:44] <WalkingIsHard> Is it a useful thing?
#317 [12:45] <StileyGLOCK> Could you help me with a problem with the launcher?
#318 [12:45] <Galaxy_2Alex> StileyGLOCK, Yes, I could.
#319 [12:45] <StileyGLOCK> Can I send print of the problem? By link?
#320 [12:46] <Galaxy_2Alex> ??> StileyGLOCK paste
#321 [12:46] <Absol> StileyGLOCK: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#322 [12:49] * SpottyTheTurtle [webchat@37.228.246.251] has joined #minecrafthelp
#323 [12:50] <SpottyTheTurtle> hey, every time i try and launch Minecraft, it crashes. what should I do?
#324 [12:50] <Galaxy_2Alex> SpottyTheTurtle, Does it give you any kind of crash message?
#325 [12:50] <SpottyTheTurtle> yes,
#326 [12:50] <SpottyTheTurtle> 1 sec
#327 [12:50] <StileyGLOCK> My minecraft is introducing "" Could not connect to server. ""
#328 [12:50] <StileyGLOCK> What should I do?
#329 [12:51] <Galaxy_2Alex> StileyGLOCK, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#330 [12:51] <Galaxy_2Alex> ??> StileyGLOCK tools/hjt
#331 [12:51] <Absol> StileyGLOCK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#332 [12:51] <Absol> StileyGLOCK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [12:53] * SpottyTheTurtle [webchat@37.228.246.251] has quit. (Client Quit)
#334 [12:53] * SpottyTheTurtle [webchat@37.228.246.251] has joined #minecrafthelp
#335 [12:54] <SpottyTheTurtle> hey, every time I start my game it crashes. what should I do?
#336 [12:54] <Morpheus> ??> SpottyTheTurtle launcher/log
#337 [12:54] <Absol> SpottyTheTurtle: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#338 [12:55] * SpottyTheTurtle [webchat@37.228.246.251] has quit. (Client Quit)
#339 [12:55] <StileyGLOCK> https://paste.ubuntu.com/p/vdbv32B5NK/
#340 [12:56] <StileyGLOCK> Plee
#341 [12:56] <StileyGLOCK> Plees
#342 [12:56] <Galaxy_2Alex> sigh
#343 [12:56] <Galaxy_2Alex> StileyGLOCK, Does "McLeaks" or "McAuthenticator" ring a bell for you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#344 [12:57] * SpottyTheTurtle [webchat@37.228.246.251] has joined #minecrafthelp
#345 [12:57] <SpottyTheTurtle> umm hey, everytime i launch Minecraft it crashes. what should I do?
#346 [12:57] <Galaxy_2Alex> SpottyTheTurtle, Do you have a log for us?
#347 [12:57] <SpottyTheTurtle> es
#348 [12:57] <StileyGLOCK> What should I do?
#349 [12:57] <SpottyTheTurtle> yes*
#350 [12:57] <Galaxy_2Alex> SpottyTheTurtle, Please link it.
#351 [12:57] <Galaxy_2Alex> StileyGLOCK, Answer my question please.
#352 [12:58] <SpottyTheTurtle> 1 sec
#353 [12:58] <SpottyTheTurtle> https://paste.gg/p/anonymous/28e98827840940e79188ad7b1ffc7f1b
#354 [12:58] <SpottyTheTurtle> like that?
#355 [12:58] <Galaxy_2Alex> ??> SpottyTheTurtle av/adwcleaner
#356 [12:58] <Absol> SpottyTheTurtle: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#357 [12:58] <Absol> SpottyTheTurtle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#358 [12:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#359 [12:59] <SpottyTheTurtle> we already have a couple anti virus programs....
#360 [12:59] <StileyGLOCK> I'll format my pc
#361 [12:59] <Galaxy_2Alex> StileyGLOCK, McLeaks and similar tools are known to steal people's account details, they are also illegal and can get your Minecraft Account suspended.
#362 [12:59] <Galaxy_2Alex> StileyGLOCK, No, don't there is an easy way to fix this.
#363 [13:00] <StileyGLOCK> Do I have to uninstall?
#364 [13:00] <Galaxy_2Alex> StileyGLOCK, Essentially, the program reroutes all the data you type into the launcher onto a completely different server that is not Mojang's - essentially stealing your login data. There are certain steps you will have to take in order to fix your problem, and your personal data.
#365 [13:00] <StileyGLOCK> ??
#366 [13:00] <Galaxy_2Alex> StileyGLOCK, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#367 [13:00] <Galaxy_2Alex> StileyGLOCK, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#368 [13:00] <Galaxy_2Alex> StileyGLOCK, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#369 [13:00] <Galaxy_2Alex> StileyGLOCK, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#370 [13:00] <Galaxy_2Alex> StileyGLOCK, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#371 [13:02] * SpottyTheTurtle [webchat@37.228.246.251] has quit. (Quit: webchat.esper.net)
#372 [13:02] <StileyGLOCK> Just a moment. Translating and reading is difficult
#373 [13:07] <StileyGLOCK> As well as% SystemRoot% \ System32 \ drivers \ etc \ hosts "" file name ""
#374 [13:08] <StileyGLOCK> Hello
#375 [13:08] <StileyGLOCK> ??
#376 [13:10] <StileyGLOCK> Thank you for the tips. See you.
#377 [13:14] * SpottyTheTurtle [webchat@37.228.246.251] has joined #minecrafthelp
#378 [13:14] <SpottyTheTurtle> hey
#379 [13:14] <Galaxy_2Alex> SpottyTheTurtle, Hey, have you run the Adwcleaner program?
#380 [13:14] <SpottyTheTurtle> yes
#381 [13:14] <SpottyTheTurtle> it found 95 treats
#382 [13:15] <SpottyTheTurtle> thrests*
#383 [13:15] <SpottyTheTurtle> but it still crashes
#384 [13:15] <Galaxy_2Alex> SpottyTheTurtle, Did the program remove all threats?
#385 [13:15] <SpottyTheTurtle> yes
#386 [13:15] <SpottyTheTurtle> at least, that's what it said...
#387 [13:17] <Galaxy_2Alex> SpottyTheTurtle, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#388 [13:17] <Galaxy_2Alex> ??> SpottyTheTurtle tools/hjt
#389 [13:17] <SpottyTheTurtle> the log says it has trouble opening rt.jar
#390 [13:17] <Absol> SpottyTheTurtle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#391 [13:17] <Absol> SpottyTheTurtle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#392 [13:17] <SpottyTheTurtle> I did that already
#393 [13:17] <SpottyTheTurtle> here, 1 sec
#394 [13:18] <SpottyTheTurtle> https://paste.ubuntu.com/p/HyWZmxBWcx/
#395 [13:18] <SpottyTheTurtle> and here's the Minecraft one: https://paste.gg/p/anonymous/28e98827840940e79188ad7b1ffc7f1b
#396 [13:19] <Galaxy_2Alex> ??> SpottyTheTurtle av/qustodio
#397 [13:19] <SpottyTheTurtle> ?
#398 [13:19] <Galaxy_2Alex> ??> SpottyTheTurtle win/qustodio
#399 [13:19] <Absol> SpottyTheTurtle: Certain versions of Qustodio cause issues blocking Minecraft. Uninstall the software, restart your computer, and reinstall it from: https://www.qustodio.com/family/download. After this restart your computer again.
#400 [13:19] <SpottyTheTurtle> ok
#401 [13:19] <SpottyTheTurtle> thanks
#402 [13:20] * Deb [webchat@pool-100-18-0-111.bltmmd.fios.verizon.net] has joined #minecrafthelp
#403 [13:21] <Deb> I get this error when I try to join, its like io.netty.channel.abstractchannel$annotatedconnectexception
#404 [13:21] <Galaxy_2Alex> Deb, What is the full error message?
#405 [13:21] <Deb> that was it
#406 [13:21] <Galaxy_2Alex> Deb, No, there's more.
#407 [13:22] <Deb> oh it also said like failed connection or some junk at the end
#408 [13:22] <Galaxy_2Alex> Deb, Yeah, that junk at the end is the useful part.
#409 [13:23] <Deb> okk
#410 [13:23] <Deb> it said connection timed out no further info. at the end
#411 [13:24] <Galaxy_2Alex> Deb, Check the server IP for typos. Also, make sure there actually is a server on the address you are trying to connect to - you can do that with this tool: https://dinnerbone.com/minecraft/tools/status/
#412 [13:24] * Niall [webchat@31.127.167.180] has joined #minecrafthelp
#413 [13:25] <Niall> Hey my minecraft keeps crashing on launch. For every version. It just stays on the mojang splash screen until the "not responding" tab shows up. I've updated java, my graphics driver and reinstalled mc. I don't know what else to do. It's vanilla too.
#414 [13:26] <Galaxy_2Alex> ??> Niall av/adwcleaner
#415 [13:26] <Absol> Niall: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#416 [13:26] <Absol> Niall: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#417 [13:27] <Deb> you seem sketchy absol
#418 [13:27] <Niall> If it helps at all, my laptop has enough RAM to run it, and only had this problem after downloading the recent update.
#419 [13:28] <Galaxy_2Alex> Absol is a bot controlled by me.
#420 [13:28] <Deb> alex u seem sketchy
#421 [13:29] <Galaxy_2Alex> Deb, Well, I'm sorry you think that way.
#422 [13:29] <Deb> k
#423 [13:30] <Deb> so i'm trying to join my friend and it says that error I said earlier is it me or him
#424 [13:30] <Galaxy_2Alex> Deb, Check the server IP for typos. Also, make sure there actually is a server on the address you are trying to connect to - you can do that with this tool: https://dinnerbone.com/minecraft/tools/status/
#425 [13:31] <Deb> so I put in the ##.##.###.### thing or is it something else
#426 [13:31] <Galaxy_2Alex> Deb, the IP should be fine, yeah
#427 [13:32] <Deb> it says the server isnt running
#428 [13:32] <Deb> but
#429 [13:32] <Galaxy_2Alex> Deb, Something is wrong with the server then, or the port forwarding.
#430 [13:33] <Deb> we know its the server but how can he fix it
#431 [13:33] * SpottyTheTurtle [webchat@37.228.246.251] has joined #minecrafthelp
#432 [13:33] <SpottyTheTurtle> i'm back
#433 [13:33] <Galaxy_2Alex> Deb, Contact the server owner.
#434 [13:33] <SpottyTheTurtle> it still isn't working
#435 [13:33] <Deb> im talking to him rn
#436 [13:33] <Deb> spotty you better back off kid
#437 [13:34] <SpottyTheTurtle> w-t-h?
#438 [13:34] <SpottyTheTurtle> wth man?
#439 [13:34] <Galaxy_2Alex> SpottyTheTurtle, Try removing Qustodio completely, see if that fixes the issue.
#440 [13:34] <SpottyTheTurtle> I just did
#441 [13:34] <SpottyTheTurtle> and restarted
#442 [13:34] <Galaxy_2Alex> SpottyTheTurtle, Beyond that, you could also try to uninstall McAfee, it is known to cause issues as well.
#443 [13:34] * ThatOneKidWithANikeJacket [webchat@162-238-213-228.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#444 [13:34] <SpottyTheTurtle> lol ok, we have that too
#445 [13:34] <Deb> hold up wait
#446 [13:34] <Deb> news
#447 [13:35] <Niall> TI have McAfee, is it known to cause launch problems too?
#448 [13:35] <Galaxy_2Alex> Niall, We'll get to that if Adwcleaner doesn't work.
#449 [13:35] <Niall> Okay
#450 [13:36] <Deb> So we are trying to use a FTB relevance modpack and it says that ender.io is incompatible and wont work
#451 [13:36] <Galaxy_2Alex> Deb, We can't help with mod-related issues here, sorry.
#452 [13:36] <Galaxy_2Alex> ??> Deb modsw
#453 [13:36] <Galaxy_2Alex> ??> Deb mods
#454 [13:36] <Absol> Deb: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#455 [13:36] <Absol> Deb: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#456 [13:36] <Deb> screw that bot
#457 [13:36] * Deb [webchat@pool-100-18-0-111.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#458 [13:37] <ThatOneKidWithANikeJacket> Alright so whenever I try to go into Minecraft it keeps me at the Mojang logo for a bit and then takes me back to the launcher only to say "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." I'm not sure what to do, can someone help?
#459 [13:37] <Galaxy_2Alex> ??> ThatOneKidWithANikeJacket av/adwcleaner
#460 [13:37] <Absol> ThatOneKidWithANikeJacket: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#461 [13:37] <Absol> ThatOneKidWithANikeJacket: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#462 [13:38] * ThatOneKidWithANikeJacket [webchat@162-238-213-228.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#463 [13:44] * Niall [webchat@31.127.167.180] has joined #minecrafthelp
#464 [13:44] * Safire [webchat@data-69-55.cgates.lt] has joined #minecrafthelp
#465 [13:44] <Safire> Hello i cant login into my minecraft java edition account and i lost the email
#466 [13:45] <Niall> Hey, I'm back. So, now it does load onto the main menu! but when I press singleplayer it crashes on the generating world screen.
#467 [13:45] <Galaxy_2Alex> Niall, Try disabling VBOs in the Video Settings.
#468 [13:45] <Galaxy_2Alex> Safire, Have you already submitted an account support request to Mojang?
#469 [13:45] <Safire> yes
#470 [13:46] <Galaxy_2Alex> Safire, In that case, wait for them to answer please.
#471 [13:46] <Safire> ok sorry for troubling you
#472 [13:46] * Safire [webchat@data-69-55.cgates.lt] has quit. (Client Quit)
#473 [13:47] <Niall> Oh I was wrong, I tried re launching and it just crashes on the splash screen again
#474 [13:47] <Galaxy_2Alex> Niall, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#475 [13:47] <Galaxy_2Alex> ??> Niall tools/hjt
#476 [13:47] <Absol> Niall: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#477 [13:47] <Absol> Niall: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#478 [13:47] <Niall> thanks I'll try it
#479 [13:49] <Niall> it gave me an error saying for some reason my system denied write access to Hosts?
#480 [13:49] <Galaxy_2Alex> Niall, Launch it Administrator please.
#481 [13:49] <Niall> Oh I didn't see that part sorry!
#482 [13:57] * Niall [webchat@31.127.167.180] has joined #minecrafthelp
#483 [13:57] <Niall> hey can i get the hijack link again? like the link to where to past the log
#484 [13:57] <Galaxy_2Alex> ??> Niall paste
#485 [13:57] <Absol> Niall: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#486 [13:58] * puuto [webchat@cpe-67-244-13-22.nyc.res.rr.com] has joined #minecrafthelp
#487 [13:58] <puuto> hello
#488 [13:58] <Niall> https://paste.ubuntu.com/p/dPYqCVVsJw/
#489 [13:58] * puuto [webchat@cpe-67-244-13-22.nyc.res.rr.com] has quit. (Client Quit)
#490 [13:58] <Galaxy_2Alex> puuto, Hello
#491 [13:59] <Galaxy_2Alex> Niall, BullGuard Antivirus sounds sketchy, never heard of it - it's probably causing the issue.
#492 [14:00] <Niall> Oh really? I'll get rid of it and let you know if it helps thanks!
#493 [14:02] <Niall> nope that didn't work sadly
#494 [14:02] <Galaxy_2Alex> Niall, Might need another restart.
#495 [14:02] <Niall> Right i'll give it a try
#496 [14:02] <Capfan67> Niall, The Player.me overlay also causes your issue. Make sure the overlay is disabled.
#497 [14:03] <Galaxy_2Alex> missed that
#498 [14:03] <Galaxy_2Alex> did Evolve and player.me merge?
#499 [14:04] <Capfan67> Galaxy_2Alex, I don't use either one, and haven't looked up the product history.
#500 [14:05] <SpottyTheTurtle> hey uh my Minecraft still says it is having problems with the "rt.jar" file. what should I do?
#501 [14:06] <Galaxy_2Alex> SpottyTheTurtle, What's the exact error message?
#502 [14:06] <SpottyTheTurtle> 1 sec
#503 [14:06] <SpottyTheTurtle> https://paste.ubuntu.com/p/HyWZmxBWcx/
#504 [14:07] <SpottyTheTurtle> no wait
#505 [14:07] <SpottyTheTurtle> that's not it
#506 [14:08] <SpottyTheTurtle> umm
#507 [14:08] <SpottyTheTurtle> this: https://paste.gg/p/anonymous/28e98827840940e79188ad7b1ffc7f1b
#508 [14:09] <Galaxy_2Alex> SpottyTheTurtle, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#509 [14:09] <SpottyTheTurtle> ok...
#510 [14:09] <SpottyTheTurtle> now what?
#511 [14:10] <Galaxy_2Alex> SpottyTheTurtle, Try running the game
#512 [14:10] <SpottyTheTurtle> ok
#513 [14:11] <SpottyTheTurtle> OMG IT WORK TY TY TY TY
#514 [14:11] <SpottyTheTurtle> TY TY TY
#515 [14:11] <SpottyTheTurtle> (TY = thank you!) btw
#516 [14:12] <Galaxy_2Alex> SpottyTheTurtle, You're welcome, have a nice day.
#517 [14:12] <SpottyTheTurtle> THANK YOU
#518 [14:12] <SpottyTheTurtle> YOU TOO!!!
#519 [14:12] <SpottyTheTurtle> I LOVE THE MINECRAFT COMMUNITY!!
#520 [14:12] * SpottyTheTurtle [webchat@37.228.246.251] has quit. (Quit: webchat.esper.net)
#521 [14:14] * WalkingIsHard [webchat@c-76-22-218-243.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#522 [14:21] * Alex5 [webchat@static.kpn.net] has joined #minecrafthelp
#523 [14:22] <Alex5> I forgot the password to my old account and I lost my phone with my sim-card in it. Any way I can still change my mc accounts email?
#524 [14:22] <Galaxy_2Alex> Alex5, Have you already submitted an account support request to Mojang?
#525 [14:22] <Alex5> You mean an e-mail?
#526 [14:23] <Alex5> Yea
#527 [14:23] <Galaxy_2Alex> Alex5, Wait for Mojang to answer to your support request.
#528 [14:23] <Alex5> K. It said I could try it here to get a faster response
#529 [14:23] <Alex5> But I can wait
#530 [14:23] * Rehan [webchat@125.166.124.70] has joined #minecrafthelp
#531 [14:23] <Alex5> Ty
#532 [14:23] <Galaxy_2Alex> Alex5, For technical support issues.
#533 [14:24] <Galaxy_2Alex> Alex5, Pretty sure it specifically says that.
#534 [14:24] <Alex5> Oh
#535 [14:24] <Alex5> mb
#536 [14:24] <Alex5> ty tho
#537 [14:24] <Alex5> bye
#538 [14:24] * Alex5 [webchat@static.kpn.net] has quit. (Client Quit)
#539 [14:26] * Juuzou_Lelouch [webchat@cpc76796-brmb10-2-0-cust55.1-3.cable.virginm.net] has joined #minecrafthelp
#540 [14:26] <Juuzou_Lelouch> Hello?
#541 [14:26] * Tabi [webchat@c-73-102-203-155.hsd1.in.comcast.net] has joined #minecrafthelp
#542 [14:27] <Juuzou_Lelouch> Hello?
#543 [14:27] <Tabi> Hey
#544 [14:27] <Juuzou_Lelouch> How do i fix this
#545 [14:28] <Tabi> Im having issues too, i dont know how to fix it either
#546 [14:28] <Juuzou_Lelouch> https://paste.gg/p/anonymous/65612f767d9543a786282ea7923f837c/files/c838785530174be18df2429228cb10e7/raw
#547 [14:28] <Tabi> apperently my email got deleted, so i cant log into my minecraft anymore
#548 [14:28] <Juuzou_Lelouch> oh
#549 [14:28] <Juuzou_Lelouch> idk
#550 [14:29] <Tabi> idk either man
#551 [14:29] <Tabi> its a pain
#552 [14:29] <Juuzou_Lelouch> don't think u can fix tht
#553 [14:29] * Rehan [webchat@125.166.124.70] has quit. (Quit: webchat.esper.net)
#554 [14:29] <Tabi> yea, i still wanted to try. i dont feel like buying it again
#555 [14:30] <Juuzou_Lelouch> go thru the bank and get a refund?
#556 [14:30] <Tabi> i had that account since like 2010
#557 [14:30] <Juuzou_Lelouch> i cant download the thing
#558 [14:30] <Tabi> it'd be waaayy back there
#559 [14:30] * Rehan [webchat@125.166.124.70] has joined #minecrafthelp
#560 [14:31] <Juuzou_Lelouch> pretty sure they could find it thou
#561 [14:31] <Tabi> maybe, idk tho
#562 [14:31] * Tabi [webchat@c-73-102-203-155.hsd1.in.comcast.net] has quit. (Client Quit)
#563 [14:31] <Juuzou_Lelouch> all they gotta do is just use the location
#564 [14:32] * Juuzou_Lelouch [webchat@cpc76796-brmb10-2-0-cust55.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#565 [14:32] <Rehan> Join
#566 [14:58] * xVerZide [webchat@ip-146-234-219-201.nextelmovil.cl] has joined #minecrafthelp
#567 [14:58] <xVerZide> Hello!
#568 [14:59] * JustJay1917 [webchat@c-71-193-67-22.hsd1.wi.comcast.net] has joined #minecrafthelp
#569 [15:02] * xVerZide [webchat@ip-146-234-219-201.nextelmovil.cl] has quit. (Client Quit)
#570 [15:02] <JustJay1917> What do i do if i selected forgot password, submitted my email address (same one that received the "Confirmation of Purchase" email) and don't receive an email?
#571 [15:05] <JustJay1917> ^i understand if you cannot help in this case being, being an account issue, just figured id give the help chat a shot. Finding out they are currently responding to report tickets from the 1st at the moment, can be mildly discouraging lol
#572 [15:27] * spec2 [webchat@047-225-044-139.res.spectrum.com] has joined #minecrafthelp
#573 [15:28] <spec2> looking for help logging into my old account, I no longer have access to the original email, and I've forgotten the password. Any ideas?
#574 [15:46] * fdsdsdsf [webchat@94.197.120.160.threembb.co.uk] has joined #minecrafthelp
#575 [15:47] * fdsdsdsf [webchat@94.197.120.160.threembb.co.uk] has quit. (Client Quit)
#576 [15:47] * hint [webchat@c-69-244-240-216.hsd1.fl.comcast.net] has joined #minecrafthelp
#577 [15:48] <hint> I'm trying to play minecraft on an older version of the game (1.2.5) and before it was just crashing and I deleted my .minecraft to try and fix it, now it says Unable to save download. jinput-platform-2.0.5-natives-windows.jar
#578 [15:51] * spec2 [webchat@047-225-044-139.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#579 [16:32] * Wes [webchat@72-48-70-223.dyn.grandenetworks.net] has joined #minecrafthelp
#580 [16:33] <Wes> Im getting the io.netty error
#581 [16:33] * dedelive [webchat@186-233-173-34.airlife.com.br] has joined #minecrafthelp
#582 [16:33] <Wes> pls help
#583 [16:33] * dedelive [webchat@186-233-173-34.airlife.com.br] has quit. (Client Quit)
#584 [16:34] <Wes> I need help with The netty error
#585 [16:34] <Wes> I cant connect to any severs
#586 [16:35] * Wes [webchat@72-48-70-223.dyn.grandenetworks.net] has quit. (Client Quit)
#587 [16:39] * TRISTAN7 [webchat@c-71-60-231-143.hsd1.pa.comcast.net] has joined #minecrafthelp
#588 [16:39] <TRISTAN7> hi
#589 [16:40] <TRISTAN7> im having problems launching my Minecraft I tried updating drivers and it says game crash soon as I hit play please help me fix this im on windows 10 java edition minecraft
#590 [16:45] <Capfan67> Hi TRISTAN7.
#591 [16:46] <Capfan67> TRISTAN7, This is sometimes caused by incompatible software. Let's see:
#592 [16:46] <Capfan67> ??> TRISTAN7 tools/hjt
#593 [16:46] <Absol> TRISTAN7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#594 [16:46] <Absol> TRISTAN7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#595 [16:46] * Looper [webchat@cpe-104-32-193-250.socal.res.rr.com] has joined #minecrafthelp
#596 [16:47] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 190 seconds)
#597 [16:48] <Looper> I am trying to connect to my boyfriends minecraft world on the switch however it is stuck on locating server, we have different microsoft accounts Im on Windows 10 version. We are on the same wifi and he can join my world but I cannot join his the nat type is open and ofr the switch it is nat type B.
#598 [16:49] <Capfan67> Looper, we support the Java Edition in this channel. You might try http://minecraftforum.net/forums/
#599 [16:52] * O_Ketchup_O [webchat@b1eb3eb6.virtua.com.br] has joined #minecrafthelp
#600 [16:52] <O_Ketchup_O> hello
#601 [16:52] <Capfan67> Hi
#602 [16:53] <O_Ketchup_O> i,m having a problem with Windows 10 version
#603 [16:54] <Capfan67> O_Ketchup_O, We support the Java Edition technical issues in this channel. We might be able to direct you to a resource, depending on your issue.
#604 [16:54] <O_Ketchup_O> Ok,sorry
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#606 [16:57] * TRISTAN7 [webchat@c-71-60-231-143.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#607 [17:06] * ben [webchat@S0106f8a097f2457d.cg.shawcable.net] has joined #minecrafthelp
#608 [17:07] * ben is now known as Guest77362
#609 [17:08] <Guest77362> Hi there when i try to login in on minecraft.net or the mojang site i am unable to. i re set my password to my email changed the password and yet i am unable to login to my account.
#610 [17:09] <Capfan67> ??> Guest77362 irc/nick
#611 [17:09] <Absol> Guest77362: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#612 [17:10] * Oofy [webchat@dormnat103.usouthal.edu] has joined #minecrafthelp
#613 [17:11] <Oofy> getting io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#614 [17:11] <Oofy> Export and ive tried changing firewall settings and completely reinstalling minecraft and java
#615 [17:11] <Capfan67> Oofy, Are you trying to connect to a server at your location, or one on the Internet?
#616 [17:12] <Oofy> at my own loco its a lan but i also tried hamachi and setup a port for that and it didnt help
#617 [17:13] <Capfan67> Oofy, Hamachi tends to make things worse. So you have a dedicated server on a system at your location, connecting from a second machine. Are you able to ping the server?
#618 [17:14] <Capfan67> Oofy, Actually, I should also verify, are you trying to connect with the LAN IP or the Internet IP (public)?
#619 [17:15] <Oofy> lan ip and the server isnt dedicated ive just realized
#620 [17:15] <Capfan67> Oofy, Ok, so back to the ping question. Are you able to ping the server using the LAN IP from the second machine?
#621 [17:16] * Guest77362 [webchat@S0106f8a097f2457d.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#622 [17:16] <Capfan67> Oofy, "Isn't dedicated". Does this mean you're running the client and opening to LAN, or are you running the server .jar file?
#623 [17:17] <Oofy> just the client and opening to lan and the lan server will come up and look normal just cant join i dont quite know what you mean by ping because that could mean a few things
#624 [17:18] <Capfan67> Oofy, "ping" usually means opening a console or command session, and using the "Ping" command. For example, "Ping 192.168.1.100". The goal is to see if the computers can talk to each other at all.
#625 [17:19] <Capfan67> Oofy, Also, "Opening to LAN" uses a random port. How are you trying to connect from the second machine?
#626 [17:19] <Oofy> yeah i tried that and it couldnt find the host
#627 [17:19] * alex9 [webchat@c-24-126-149-55.hsd1.ga.comcast.net] has joined #minecrafthelp
#628 [17:20] <Capfan67> Oofy, If you can't Ping, then you either are (1) not on the same network, (2) have the wrong LAN IP or (3) are blocked by firewall/av software.
#629 [17:21] <alex9> Hi, I bought Minecraft in 2015 and I am just now trying to re download it onto my new computer. The issue is that I have migrated my account from the only Minecraft Premium to the Mojang account, but it is saying that I need to buy the game again. How am I able to download the game without having to buy it again?
#630 [17:22] <Capfan67> alex9, If you log into Mojang.com and look at the account page, do you see Java Edition listed in the game/license list?
#631 [17:24] <alex9> I don't see it
#632 [17:24] <Oofy> i know were on the same network as were connected to the same router and and the network setting confirm it he did just tell me he had malwarebytes installed so i got rid of that shit and might have to restart and i turned the firewall off just to test it and how does one have the wrong lan ip if the server comes up and i can connect to it it just
#633 [17:24] <Oofy> kicks me
#634 [17:24] <Absol> Oofy: Please keep it civil
#635 [17:25] <Capfan67> alex9, That's not a good sign. What is your username?
#636 [17:25] <alex9> Catrina30342
#637 [17:25] <Capfan67> alex9, That is not a Migrated account. You haven't migrated yet.
#638 [17:26] <Capfan67> alex9, https://namemc.com/profile/Catrina30342.1
#639 [17:26] <alex9> Oh okay, I probably just did it wrong. Thank you!
#640 [17:26] * alex9 [webchat@c-24-126-149-55.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#641 [17:30] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#642 [17:43] * Dameh [webchat@184-090-045-143.res.spectrum.com] has joined #minecrafthelp
#643 [17:44] <Dameh> So when I try to start up my Minecraft it simply says "game crash" and no other explanations. I went into the crash logs and the only fatal i found was "Process crashed with exit code 1"
#644 [17:44] <Capfan67> Dameh, Can you post that log?
#645 [17:44] <Capfan67> ??> Dameh paste
#646 [17:44] <Absol> Dameh: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#647 [17:45] <Dameh> I pasted it
#648 [17:46] <Capfan67> Dameh, That should take you to a new page. Give us the URL/Link
#649 [17:46] <Dameh> https://paste.ubuntu.com/p/CjPpDtQSmW/
#650 [17:47] <Capfan67> Dameh, I see the issue. Let me post that note for you. Stand by...
#651 [17:48] <Capfan67> ??> Dameh win/!
#652 [17:48] <Absol> Dameh: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#653 [17:48] <Absol> Dameh: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#654 [17:48] <Dameh> So i have to change my windows account name correct?
#655 [17:49] <Capfan67> Dameh, Well "Changing your name" doesn't change the userpath, which is the issue. The workaround is to create a new Windows user account.
#656 [18:08] * zeaner [webchat@c-71-63-37-54.hsd1.va.comcast.net] has joined #minecrafthelp
#657 [18:09] <zeaner> I need assistance
#658 [18:09] <zeaner> I need assistance
#659 [18:10] * zeaner [webchat@c-71-63-37-54.hsd1.va.comcast.net] has left #minecrafthelp
#660 [18:20] * Matthew6 [webchat@136.56.76.153] has joined #minecrafthelp
#661 [18:21] <Matthew6> Hello
#662 [18:21] <Matthew6> Is there anyone here that can help
#663 [18:23] <Matthew6> I was trying to get stoneblock for minecraft after i bought it through the windows store. I went through the twitch app and downloaded stoneblock. When it pulled up minecraft for me to play it said play demo and failed to launch stoneblock (i assume because the demo) and i thought that was weird because i had just bought it through the microsoft st
#664 [18:23] <Matthew6> ore on my PC and the email for minecraft and the windows store were the same
#665 [18:23] * kuzelj90 [webchat@99-42-169-222.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#666 [18:23] <Matthew6> I am confused at this because it says play demo when i have bought it with the same email address
#667 [18:23] <kuzelj90> Hey I'm having that great great netty problem
#668 [18:24] <Matthew6> ?
#669 [18:24] <kuzelj90> Not for you issue, different issue
#670 [18:24] <kuzelj90> your*
#671 [18:24] <kuzelj90> sorry
#672 [18:24] * Matthew6 [webchat@136.56.76.153] has quit. (Client Quit)
#673 [18:24] <kuzelj90> Is anyone here in the first place?
#674 [18:25] <kuzelj90> Sweet
#675 [18:25] <kuzelj90> Guess I'll just go continue getting useless info from random sources
#676 [18:25] <kuzelj90> Guess I'll just go continue getting useless info from random sources
#677 [18:25] * kuzelj90 [webchat@99-42-169-222.lightspeed.milwwi.sbcglobal.net] has left #minecrafthelp
#678 [18:27] * dennis98 [webchat@p5B029067.dip0.t-ipconnect.de] has joined #minecrafthelp
#679 [18:27] <dennis98> hello
#680 [18:28] <dennis98> so my problem is i try to login but it doesnt work
#681 [18:28] <dennis98> i think i do all right but i forgot my username
#682 [18:29] <dennis98> since u convert the things
#683 [18:32] * dennis98 [webchat@p5B029067.dip0.t-ipconnect.de] has quit. (Client Quit)
#684 [18:39] * Lord_of_Life_ [~Lord@77.28.162.229] has quit. (Ping timeout: 190 seconds)
#685 [18:45] * Lord_of_Life [~Lord@77.28.164.170] has joined #minecrafthelp
#686 [18:53] * Drew [webchat@96-8-255-127.block0.gvtc.com] has joined #minecrafthelp
#687 [18:54] <Drew> I'm just trying to play minecraft and every time I try to join a server or solo world the game freezes on the loading screen and crashes
#688 [18:56] * Trevor [webchat@108-194-252-96.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#689 [18:57] <Trevor> Hello. I am trying to change the password of my accounts and when I request to reset it I am not getting an email. It has been nearly 15 minutes. Is this normal?
#690 [19:13] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#691 [19:13] * AwesomelyRandom5 [webchat@24-119-210-14.cpe.cableone.net] has joined #minecrafthelp
#692 [19:14] <AwesomelyRandom5> What do I do if the latest release will not download?
#693 [19:21] * Davis [webchat@modemcable247.107-19-135.mc.videotron.ca] has joined #minecrafthelp
#694 [19:21] * Jake [webchat@174-082-195-167.dhcp.chtrptr.net] has joined #minecrafthelp
#695 [19:21] <Jake> I am unable to launch the game
#696 [19:21] <Jake> how do i fix this
#697 [19:22] * Jake is now known as Guest4702
#698 [19:22] * personguy [webchat@ip70-181-171-64.sd.sd.cox.net] has joined #minecrafthelp
#699 [19:22] <personguy> hello
#700 [19:22] <Guest4702> hi
#701 [19:22] <personguy> so im on the snapshot right
#702 [19:22] <Guest4702> ok
#703 [19:22] <personguy> and i change my resource pack to "programmer art"
#704 [19:22] <personguy> and now its stuck
#705 [19:23] <Guest4702> ok how to i fix the launchar crash error
#706 [19:23] <personguy> shit idk
#707 [19:23] <Absol> personguy: Please keep it civil
#708 [19:23] <Guest4702> lol
#709 [19:23] <Davis> Hello, I bought minecraft back in 2012 and now it says that i have to buy it again, what do I do?
#710 [19:23] <personguy> did you log in on their website?
#711 [19:23] * Guest4702 [webchat@174-082-195-167.dhcp.chtrptr.net] has quit. (Client Quit)
#712 [19:23] <personguy> you should do that first
#713 [19:24] <Davis> tried it, on the site it said i don't have it
#714 [19:24] <Davis> asking me to buy it again
#715 [19:24] <personguy> shid
#716 [19:24] * personguy [webchat@ip70-181-171-64.sd.sd.cox.net] has quit. (Client Quit)
#717 [19:24] <Davis> i even have the order # from 2012 aha
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#719 [19:39] * Carter [webchat@68-189-37-104.dhcp.rdng.ca.charter.com] has joined #minecrafthelp
#720 [19:40] <Carter> my skins are not working
#721 [19:57] * Charles [webchat@71-221-79-222.klln.qwest.net] has joined #minecrafthelp
#722 [19:57] * Charles [webchat@71-221-79-222.klln.qwest.net] has quit. (Client Quit)
#723 [20:09] * tristan7 [webchat@c-71-60-231-143.hsd1.pa.comcast.net] has joined #minecrafthelp
#724 [20:10] <tristan7> hey im having problems launching Minecraft java edition it sas soon as I hit play it says game crash and I tried to update my drivers and everything please help me
#725 [20:11] <tristan7> and it says this The game crashed whilst initializing game
#726 [20:12] * FlameKissedBacon [webchat@65.124.227.202] has joined #minecrafthelp
#727 [20:12] <tristan7> I hit more details and this is what it says The game crashed whilst initializing game
#728 [20:12] <tristan7> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#729 [20:12] <Capfan67> Hi tristan7.
#730 [20:13] <tristan7> but my radeon software does support openGL
#731 [20:13] <tristan7> HI
#732 [20:13] <Capfan67> tristan7, Let's take a look at your hardware and drivers:
#733 [20:13] <Capfan67> ??> tristan7 win/dxdiag
#734 [20:13] <tristan7> OK
#735 [20:13] <Absol> tristan7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#736 [20:14] <tristan7> OK HOLD OPN
#737 [20:14] <tristan7> on
#738 [20:15] <FlameKissedBacon> Hi! Im having an issue with my account. any chance you may be able to help?
#739 [20:16] <tristan7> https://paste.ubuntu.com/p/Y5FPjXDrTp/
#740 [20:16] <tristan7> there u go sir
#741 [20:16] <Capfan67> FlameKissedBacon, In this channel, we support technical issues for the Java Edition. We aren't Mojang. We can help with account issues that are technical in nature, such as VPNs. Otherwise, we direct folks to the correct account help pages.
#742 [20:16] <FlameKissedBacon> ah I see I appreciate it Thanks :)
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#744 [20:17] <Capfan67> tristan7, The instructions asked for a dxdiag, but you provided a Hijackthis report. I'll review the report, but can you follow the instructions and produce a Dxdiag report?
#745 [20:17] <tristan7> yh idk how to do a dxdiag report tho
#746 [20:18] <Capfan67> tristan7, ...and thus why Absol provided instructions. Need them again?
#747 [20:20] <tristan7> no I just did it thx ill send it rn
#748 [20:20] <tristan7> https://paste.ubuntu.com/p/rWskcFQXcd/
#749 [20:21] <tristan7> there u go
#750 [20:21] <tristan7> my pc can run fortnite so I don't see why it can run Minecraft]
#751 [20:21] <tristan7> cant
#752 [20:23] <tristan7> u there ?
#753 [20:24] <Capfan67> You missed the first line. I had to resubmit for our tools to work. Stand by...
#754 [20:24] <tristan7> ok
#755 [20:26] * TBCplaysPC [webchat@ip184-187-169-106.sb.sd.cox.net] has joined #minecrafthelp
#756 [20:27] * TBCplaysPC [webchat@ip184-187-169-106.sb.sd.cox.net] has quit. (Client Quit)
#757 [20:28] <tristan7> u find out whats wrong
#758 [20:29] <Capfan67> tristan7, I don't find anything obvious yet. Still searching...
#759 [20:29] <tristan7> ok
#760 [20:30] <tristan7> it said drivers doesn't support OpenGL
#761 [20:30] <tristan7> but I called the company they said thry do support it
#762 [20:31] * TBCplaysPC [webchat@ip184-187-169-106.sb.sd.cox.net] has joined #minecrafthelp
#763 [20:33] <TBCplaysPC> I wanted to renew my realm today but I accidentally bought a new one. Can I get my money back so I can renew my old realm?
#764 [20:33] <Capfan67> tristan7, It appears the latest drivers are installed, and should support the game. I'm not sure where to go from here. Hang out and perhaps another helper will have other ideas.
#765 [20:33] <tristan7> ok
#766 [20:33] <tristan7> anything with java
#767 [20:34] <Capfan67> TBCplaysPC, Realms are a subscription service. You can't "buy a new one", you simply activate the service on your account. Are you saying you purchased realms on the wrong account?
#768 [20:36] <tristan7> how long intill other helpers
#769 [20:38] <TBCplaysPC> On my mojang account for java edition it says i have two re-a curing services for realms.
#770 [20:40] <TBCplaysPC> I wanted to re-activate an old subscription instead of starting a new one
#771 [20:42] <TBCplaysPC> Sorry I need to contact mojang its a payment issue
#772 [20:50] <tristan7> can u please figure this out
#773 [20:51] <tristan7> I spent 30 dollars on a game that I cant even play'
#774 [20:54] <tristan7> #@!@# Game crashed! Crash report saved to: #@!@# C:\Users\14122\AppData\Roaming\.minecraft\crash-reports\crash-2019-03-27_22.
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#776 [21:27] <Zooluu05> hello i need some help i keep getting an error report when i try to start my game
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#778 [21:38] * Ryan_Moore [webchat@035-134-097-193.static.chtrptr.net] has joined #minecrafthelp
#779 [21:39] <Ryan_Moore> I have an old minecraft account I am trying to play on but I need to migrate the account but I don't have the email address used anymore
#780 [21:39] <Ryan_Moore> I have a mojang account that doesn't have the game that i just made
#781 [21:48] * tojou [webchat@cpe-70-95-23-142.san.res.rr.com] has joined #minecrafthelp
#782 [21:50] <tojou> Hello :p Was wondering if I could get some help, I've been having trouble logging into my account. It says invalid email or password. I've been clicking forget password and it doesn't send to my email.
#783 [21:55] * Jesus [webchat@c-73-56-5-61.hsd1.fl.comcast.net] has joined #minecrafthelp
#784 [21:56] <Jesus> I own Minecraft bedrock on xbox, i own java edition on pc, and i own Minecraft xbox one edition yet i cant play MC windows 10 edition
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#786 [23:01] * AedinHD [webchat@or-71-53-64-23.dhcp.embarqhsd.net] has joined #minecrafthelp
#787 [23:02] <AedinHD> Minecraft crashes on loading any world on any version.. I have even deleted my .minecraft and completely re-installed and I'm still getting the same crash.
#788 [23:03] <AedinHD> I haven't been able to find any help on forums
#789 [23:06] * jackssrt [webchat@82-199-173-10.bredband.aland.net] has joined #minecrafthelp
#790 [23:07] <jackssrt> minecraft 1.13.2 io.netty.channel.AbstractChannel$AnnotatedConnectException: connection timed out: no further information
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#792 [23:17] * Arcatao [webchat@50-81-71-154.client.mchsi.com] has joined #minecrafthelp
#793 [23:17] <Arcatao> Hi I tried to make an account on Mojang to play Minecraft with my girlfriend. Every time I tried to make a purchase though it said there was a problem. Now my card says it has been charged 4 times. Any ideas?
#794 [23:24] <Ryan_Moore> Mojang needs to learn how to run a company
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#798 [23:55] <Andrio> Arcatao, where are you making your purchase?