#1 [00:27] * Tibsauce [webchat@c-73-24-149-131.hsd1.az.comcast.net] has joined #minecrafthelp
#2 [00:28] <Tibsauce> Hello, I'm having intermittent connection issues with a code that says: io.netty.channel.abstractchannel$annotatedconnectexception
#3 [00:28] <Tibsauce> Any suggestions?
#4 [01:03] * Protoneo [webchat@xdsl-78-35-67-86.nc.de] has joined #minecrafthelp
#5 [01:05] <Protoneo> I want to start minecraft but somehow it's not always who I want to start it says Java (TM) Platform does not respond
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#7 [02:52] * Dio [webchat@42.189.97.154] has joined #minecrafthelp
#8 [02:52] <Dio> Hello
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#10 [03:17] * shapman [webchat@94.100.9.236] has joined #minecrafthelp
#11 [03:18] <shapman> Hello, anyone there?
#12 [03:22] <shapman> i have issue with getting minecraft windows 10 edition to work.
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#17 [04:47] * tumbleweed [~bildramer@athedsl-361601.home.otenet.gr] has quit. (Quit: Of course we scientists have our little secrets. For instance, the moon is in Spain. Another: stars aren't real. Also, cells are huge. One cell is roughly the size of a marble.)
#18 [05:16] * giani [webchat@cpe-101-166-133-104.ppui-cr-101.way.sa.bigpond.net.au] has joined #minecrafthelp
#19 [05:17] <giani> hey ive been hosting a small server for me and my friends but whenever we try to join i get this error: io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#20 [05:17] <giani> the server used to work fine
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#23 [05:33] <giani> hey ive been hosting a small server for me and my friends but whenever we try to join i get this error: io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#24 [05:33] <giani> 21:48 <giani> the server used to work fine
#25 [05:40] * giani [webchat@cpe-101-166-133-104.ppui-cr-101.way.sa.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#26 [05:49] * Maxx [webchat@n219078079119.netvigator.com] has joined #minecrafthelp
#27 [05:49] <Maxx> hi
#28 [05:50] <Maxx> eh...anyone here?
#29 [05:50] <Maxx> okay,just gonna put my issues here
#30 [05:50] <Maxx> so i got my redeem code earlier this day,and ive redeem it shortly after on minecraft.net and right after i click redeem,i am stuck in Placing order for 4 hours now
#31 [05:51] <Maxx> yes,not loading and it is for java edition
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#33 [05:53] * mincrafter22 [webchat@cpe-124-180-196-99.ab01.act.asp.telstra.net] has joined #minecrafthelp
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#36 [06:42] * OmenaMehu [webchat@83-245-229-235-nat-p.elisa-mobile.fi] has joined #minecrafthelp
#37 [06:42] <OmenaMehu> When buying this product, I thought that Minecraft Java Edition is not suitable for my PC on Windows 10
#38 [06:43] * Lord_of_Life [~Lord@77.28.174.89] has joined #minecrafthelp
#39 [06:45] <OmenaMehu> I want to change Minecraft for Windows to Minecraft Java Edition
#40 [06:46] * OmenaMehu [webchat@83-245-229-235-nat-p.elisa-mobile.fi] has quit. (Client Quit)
#41 [06:55] * nussifabian [webchat@178.197.225.143] has joined #minecrafthelp
#42 [06:55] <nussifabian> i cannot log in to my account on the launcher
#43 [06:56] <Morpheus> nussifabian, Hey. What's the issue?
#44 [06:56] <nussifabian> i cannot log in to my account on the launcher
#45 [06:57] <Morpheus> Does it produce any sort of message when you try to login?
#46 [06:57] <nussifabian> ¨wrong ussername or password
#47 [06:58] <Morpheus> nussifabian, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#48 [06:58] <Morpheus> ??> nussifabian tools/hjt
#49 [06:58] <Absol> nussifabian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#50 [06:58] <Absol> nussifabian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#51 [06:58] * plop [webchat@163.5.220.26] has joined #minecrafthelp
#52 [06:59] <plop> Hello cannot remember my username
#53 [07:00] <Morpheus> plop, Check your launcher_log.txt in your .minecraft directory, it will display your username on there
#54 [07:00] <plop> I have reinstall my computer so i dont have anything
#55 [07:00] <nussifabian> https://paste.ubuntu.com/p/3W9njv8src/
#56 [07:00] <Morpheus> plop, Have you emailed mojang already?
#57 [07:01] <plop> nope
#58 [07:01] <Morpheus> nussifabian, Does MCLeaks ring a bell for you?
#59 [07:01] <Morpheus> ??> plop account/send-email
#60 [07:01] <Absol> plop: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#61 [07:01] <Absol> plop: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#62 [07:01] <nussifabian> yes it does
#63 [07:01] <Morpheus> nussifabian, Alright. Before I give you information about MCLeaks I need you to follow these steps:
#64 [07:02] <Morpheus> Disable your proxy, remove hotspotshield disable cyberghost
#65 [07:02] <plop> ty
#66 [07:05] <nussifabian> where do i find my proxy?
#67 [07:06] <Morpheus> nussifabian, Check your internet settings
#68 [07:08] * Maxx [webchat@n219078079119.netvigator.com] has joined #minecrafthelp
#69 [07:08] <Maxx> i cant get Java edition
#70 [07:08] <Morpheus> Maxx, Hey. How so?
#71 [07:09] <nussifabian> i have done these 3 things now
#72 [07:09] <Morpheus> ??> nussifabian info/mcleaks
#73 [07:09] <Absol> nussifabian: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#74 [07:09] <Absol> nussifabian: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#75 [07:09] <Morpheus> ??> nussifabian win/hosts/edit
#76 [07:09] <Absol> nussifabian: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#77 [07:09] <Absol> nussifabian: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#78 [07:10] * Maxx [webchat@n219078079119.netvigator.com] has quit. (Client Quit)
#79 [07:12] <nussifabian> and now?
#80 [07:12] <Morpheus> nussifabian, Now make sure to change your password
#81 [07:15] <nussifabian> still doesnt work
#82 [07:19] <nussifabian> what should i do?
#83 [07:19] <nussifabian> "Login failed. Invalid username or password. "
#84 [07:21] * wildwind [webchat@173-21-175-239.client.mchsi.com] has joined #minecrafthelp
#85 [07:21] * Goldfish [webchat@ip565bc1b6.direct-adsl.nl] has joined #minecrafthelp
#86 [07:23] <wildwind> I go to run my game and a message pops up saying error on in starting
#87 [07:25] * nussifabian [webchat@178.197.225.143] has joined #minecrafthelp
#88 [07:25] <nussifabian> i cannot log in
#89 [07:25] <Goldfish> I just bought Minecraft Java Edition, the launcher starts up just fine but every time I try to start the game it immediatly freezes/crashes. I've updated my video card drivers, tried re-installing both the game and java a couple of times and it still won't work.
#90 [07:26] * nussifabian [webchat@178.197.225.143] has quit. (Client Quit)
#91 [07:26] <wildwind> I get this error every time I try to play my game The game crashed whilst initializing game
#92 [07:26] <wildwind> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#93 [07:27] <wildwind> i just bought my game yesterday
#94 [07:27] * Maxx [webchat@n219078079119.netvigator.com] has joined #minecrafthelp
#95 [07:28] <Maxx> still waiting
#96 [07:28] <Maxx> its taking 7 hours,but still at Placing Order
#97 [07:29] * Maxx [webchat@n219078079119.netvigator.com] has quit. (Client Quit)
#98 [07:30] * nanon [webchat@cm-171-96-154-236.revip16.asianet.co.th] has joined #minecrafthelp
#99 [07:31] <nanon> refoun
#100 [07:32] <nanon> - Request a refund
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#102 [08:01] * Noktu [webchat@dsl-hkibng42-567338-173.dhcp.inet.fi] has joined #minecrafthelp
#103 [08:02] * meiralala [webchat@50.17-245-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#104 [08:02] <Noktu> Hello, I've bought Minecraft back in 2010. And last time I played it propably was around 8 years ago. Now that I'm trying to log into the new minecraft website. It tells me that my account has been migrated to the new system. And password recoveries do not work.
#105 [08:03] <meiralala> hello, so i migrated my account to majong but still can't open my realms
#106 [08:19] * Noktu [webchat@dsl-hkibng42-567338-173.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
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#110 [08:28] * Goldfish [webchat@ip565bc1b6.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#111 [08:35] <step_> i regret my security questions so i clicked send instructions to my email but i cannot receive any emails lol
#112 [08:36] <step_> what can i do?
#113 [08:43] * meiralala [webchat@50.17-245-81.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#114 [08:54] * Goldfish [webchat@ip565bc1b6.direct-adsl.nl] has joined #minecrafthelp
#115 [09:12] * bildramer [~bildramer@2a02:587:540b:b800:2c97:9d5e:da2a:ed10] has joined #minecrafthelp
#116 [09:37] * t3hmuffnman [webchat@cpe-174-102-99-226.columbus.res.rr.com] has joined #minecrafthelp
#117 [09:40] * Nussifabian [webchat@178.197.225.143] has joined #minecrafthelp
#118 [09:41] <Nussifabian> i cannot log in on the mc launcher
#119 [09:41] <t3hmuffnman> I think someone stole my minecraft account. I found an email from a few months ago that says my minecraft account was migrated to a mojang account, but I did not do it. When I log into my mojang account, it doesn't show a valid minecraft license there and when I try to migrate the minecraft account to my mojang account, it says that the account was
#120 [09:41] <t3hmuffnman> already migrated. Is there some way that I can get the minecraft account transferred to my mojang account? I still have the transaction ID from 2011, so I should be able to prove ownership.
#121 [09:42] * Clone5252 [webchat@i577B91B3.versanet.de] has joined #minecrafthelp
#122 [09:42] <Clone5252> i have a Little problem
#123 [09:43] <Clone5252> i forgot my Password and my email adress for my Minecraft Account
#124 [09:43] <Clone5252> i still have my Username and a older Computer where i logged in
#125 [09:49] * imj4g [webchat@196.70.54.180] has joined #minecrafthelp
#126 [09:49] <imj4g> i need my account
#127 [09:49] <imj4g> pleaseeeee
#128 [09:51] * imj4g [webchat@196.70.54.180] has quit. (Client Quit)
#129 [09:52] * Nussifabian [webchat@178.197.225.143] has quit. (Quit: webchat.esper.net)
#130 [10:03] <Morpheus> ??> Clone5252 account/send-email
#131 [10:03] <Absol> Clone5252: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#132 [10:03] <Absol> Clone5252: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#133 [10:06] <Clone5252> the Problem is i bought minecraft 2010 and i dont have the Transaction ID anymore
#134 [10:07] <Morpheus> ??> Clone5252 account/trans-id
#135 [10:07] <Absol> Clone5252: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#136 [10:09] <Morpheus> t3hmuffnman, What's your minecraft username?
#137 [10:10] <Clone5252> i try everything but i couldnt find the ID
#138 [10:10] <Morpheus> Clone5252, If you still can't find it after reading that article, ask for alternate verification methods
#139 [10:12] * Snowfox [webchat@45-22-28-27.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#140 [10:16] <Snowfox> I am trying to purchase Minecraft or but I keep getting a message to contact support. I did purchase the app previously but when trying to open and play I it the message , You do not own this app. What is the problem that is causing this?
#141 [10:16] <Morpheus> Snowfox, Have you emailed support about it?
#142 [10:16] <Snowfox> Yes
#143 [10:16] <Snowfox> 2days ago
#144 [10:16] <Morpheus> Snowfox, You'll need to wait for a reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#145 [10:17] <Snowfox> That's just great.
#146 [10:25] * Clone5252 [webchat@i577B91B3.versanet.de] has quit. (Quit: webchat.esper.net)
#147 [10:36] * nussifabian [webchat@catv-187-060.tbwil.ch] has joined #minecrafthelp
#148 [10:36] <nussifabian> i cannot log in on the launcher
#149 [10:36] <Morpheus> nussifabian, Hey. Does it give you any sort of error?
#150 [10:37] <nussifabian> username or pasword invalid
#151 [10:37] <Morpheus> nussifabian, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#152 [10:37] <Morpheus> ??> nussifabian tools/hjt
#153 [10:37] <Absol> nussifabian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#154 [10:37] <Absol> nussifabian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#155 [10:38] <nussifabian> https://paste.ubuntu.com/p/PVnnBgNyp5/
#156 [10:39] <Morpheus> ??> nussifabian info/mcleaks
#157 [10:39] <Absol> nussifabian: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#158 [10:39] <Absol> nussifabian: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#159 [10:39] <Morpheus> ??> nussifabian win/hosts/edit
#160 [10:39] <Absol> nussifabian: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#161 [10:39] <Absol> nussifabian: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#162 [10:46] <nussifabian> still doesnt work
#163 [10:46] <Morpheus> nussifabian, Remove avira then try
#164 [10:47] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#165 [10:54] * nussifabian [webchat@catv-187-060.tbwil.ch] has quit. (Quit: webchat.esper.net)
#166 [10:56] * nussifabian [webchat@catv-187-060.tbwil.ch] has joined #minecrafthelp
#167 [10:57] <nussifabian> i cannot log in on the launcher
#168 [10:57] <nussifabian> and also on minecraft.net
#169 [10:59] * Webchat901 [webchat@19.204.8.213.static.012.net.il] has joined #minecrafthelp
#170 [10:59] * Espercorn kicked Webchat901 from #minecrafthelp (Reason: ebchat901 :User is banned from this channel)
#171 [11:00] * Kerem [webchat@94.54.48.7] has joined #minecrafthelp
#172 [11:00] <Kerem> hi
#173 [11:01] <Kerem> can you help me
#174 [11:06] * nussifabian [webchat@catv-187-060.tbwil.ch] has quit. (Quit: webchat.esper.net)
#175 [11:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#176 [11:10] * PapaBless [webchat@24-241-194-143.dhcp.unas.al.charter.com] has joined #minecrafthelp
#177 [11:11] <PapaBless> im trying to play skyblock through twitch but after i downloaded it and am trying to play it it wont load
#178 [11:13] <PapaBless> hello?
#179 [11:49] <t3hmuffnman> @morpheus my minecraft username is t3hmuffnman
#180 [11:52] * ButtOut [webchat@c-98-194-73-158.hsd1.tx.comcast.net] has joined #minecrafthelp
#181 [11:53] * ButtOut [webchat@c-98-194-73-158.hsd1.tx.comcast.net] has quit. (Client Quit)
#182 [12:08] * Preston [webchat@cpe-70-95-222-223.san.res.rr.com] has joined #minecrafthelp
#183 [12:08] <Preston> Hell
#184 [12:08] * MajorIceKid [webchat@97e2d8f7.skybroadband.com] has joined #minecrafthelp
#185 [12:08] <Preston> hello
#186 [12:08] <MajorIceKid> hello
#187 [12:08] <MajorIceKid> im having problems with connecting to my friends world on xbox im on pc and it just sais unable to connect to world does anyone know how to fix this coz it has been happing for the last few days
#188 [12:08] <MajorIceKid> this is what i put
#189 [12:08] <Preston> I bought minecraft windows 10 version, is there any way i can get the java version too without paying again?
#190 [12:09] <Preston> I had a minecraft java account before too but forgot the login info, but remember the account name
#191 [12:09] <Preston> is there any way i can find the email registered to the account?
#192 [12:10] * MajorIceKid [webchat@97e2d8f7.skybroadband.com] has quit. (Client Quit)
#193 [12:11] * Preston [webchat@cpe-70-95-222-223.san.res.rr.com] has quit. (Client Quit)
#194 [12:11] * Preston [webchat@cpe-70-95-222-223.san.res.rr.com] has joined #minecrafthelp
#195 [12:13] <Preston> I have a minecraft account which had java edition. I remember the account name but forget which email it is registered to. Is there any way I can see the email registered to the account. Also, I have a minecraft windows 10 edition that I got from the Microsoft store, is there any way I can get java edition from having windows 10 edition?
#196 [12:13] * Preston2 [webchat@cpe-70-95-222-223.san.res.rr.com] has joined #minecrafthelp
#197 [12:13] * Preston2 [webchat@cpe-70-95-222-223.san.res.rr.com] has joined #minecrafthelp
#198 [12:14] * Preston2 [webchat@cpe-70-95-222-223.san.res.rr.com] has left #minecrafthelp
#199 [12:14] <Preston> hello is anyone there?
#200 [12:16] * Preston [webchat@cpe-70-95-222-223.san.res.rr.com] has quit. (Client Quit)
#201 [12:17] * Caleb [webchat@host109-148-240-105.range109-148.btcentralplus.com] has joined #minecrafthelp
#202 [12:20] * poor_user [webchat@93-92-200-160.client.airnet.ru] has joined #minecrafthelp
#203 [12:25] <poor_user> I have a problem with launching my client using the license launcher Minecraft. When launching, the launcher finds that the client jar file is damaged and downloads its version of the replacement jar file. For certain reasons, I know that the file is not damaged. How can I prevent deleting the jar file of my client?
#204 [12:28] * SudsySole891 [webchat@c-73-209-153-113.hsd1.il.comcast.net] has joined #minecrafthelp
#205 [12:28] <SudsySole891> hello?
#206 [12:29] <poor_user> hello
#207 [12:30] <SudsySole891> My minecraft 1.13.2 isnt responding
#208 [12:31] <SudsySole891> what should i do to make it respond
#209 [12:31] <poor_user> When did he stop responding?
#210 [12:32] <SudsySole891> well the thing is it wasnt responding at all
#211 [12:32] <SudsySole891> whenever i opened it i would click when it said mojang and say not responding
#212 [12:33] <SudsySole891> and its still not responding and stuck on the screen the says the word mojang
#213 [12:35] <poor_user> did the client stop responding at the launch of the world in a single game?
#214 [12:41] * poor_user [webchat@93-92-200-160.client.airnet.ru] has quit. (Quit: webchat.esper.net)
#215 [12:54] * HUluV9Dq4NaXeJxP [webchat@135.51-175-196.customer.lyse.net] has joined #minecrafthelp
#216 [12:54] <HUluV9Dq4NaXeJxP> cant play new reis
#217 [12:54] <HUluV9Dq4NaXeJxP> plz help me bot
#218 [12:54] <HUluV9Dq4NaXeJxP> hello bot?
#219 [12:55] <HUluV9Dq4NaXeJxP> hello?
#220 [12:55] <HUluV9Dq4NaXeJxP> HELLO!!!
#221 [12:55] <HUluV9Dq4NaXeJxP> fuck
#222 [12:55] <Absol> HUluV9Dq4NaXeJxP: Please keep it civil
#223 [12:55] <HUluV9Dq4NaXeJxP> f.u.c.k
#224 [12:56] * HUluV9Dq4NaXeJxP [webchat@135.51-175-196.customer.lyse.net] has quit. (Client Quit)
#225 [13:05] * Shoxerz [webchat@D4709822.rev.sefiber.dk] has joined #minecrafthelp
#226 [13:06] <Shoxerz> Hello my friend is trying to join a server but when he joins it just says ''loading terrain''
#227 [13:06] <Shoxerz> at first it was a java bug
#228 [13:07] <Shoxerz> hello?
#229 [13:08] * Shoxerz [webchat@D4709822.rev.sefiber.dk] has quit. (Client Quit)
#230 [13:19] * Mike4 [webchat@host217.uschamber.com] has joined #minecrafthelp
#231 [13:21] <Mike4> Best bets: Cannot remember my password. None of the password reset emails are coming to my email (i have checked spam) I have had a minecraft account since it was in beta, but am pretty sure i migrated my Mojang account over to Microsoft. I played a few months ago, but now cannot get in. Unable to find the old emails from when I bought it (so many
#232 [13:21] <Mike4> years ago now)
#233 [13:22] * MeEatSalad [webchat@0x3ec70027.hc.digitaltv.dk.telia.net] has joined #minecrafthelp
#234 [13:23] <MeEatSalad> Hi
#235 [13:24] <MeEatSalad> when i try to log on to 1.13.2 it says: Cannot save download equip_generic3.ogg
#236 [13:24] <MeEatSalad> what can i do to log on?
#237 [13:24] <MeEatSalad> although i can get on 1.8.9
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#240 [13:27] * Tinemaus [webchat@dslb-092-076-171-053.092.076.pools.vodafone-ip.de] has joined #minecrafthelp
#241 [13:30] * asd [webchat@83-91-28-102-cable.dk.customer.tdc.net] has joined #minecrafthelp
#242 [13:31] <asd> How do i reset BOTH my password and username on an old account? (only thing i'm sure about is my mail)
#243 [13:33] * ScradHDR [webchat@host243-179-dynamic.50-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#244 [13:33] <ScradHDR> I reset my minecraft skin and didn't save the file on my computer, is there a way to recover my old skin?
#245 [13:37] * maro [~maro@port-92-196-73-5.dynamic.qsc.de] has joined #minecrafthelp
#246 [13:38] * Wethump [webchat@174-23-146-209.slkc.qwest.net] has joined #minecrafthelp
#247 [13:39] <Wethump> Alright can someone help be about this refund problem
#248 [13:40] <Wethump> I bought the account 'wethump' with the wrong credit card, my bank thought it was suspicious so it refunded. The account has ranks on countless servers and capes etc, I was wondering if I were to re-purchase would I still have the same account or would it be a regular account?
#249 [13:42] <Wethump> When I go to the Mojang login, login with my old email/pass it doesn't have my username linked anymore, but it has a button below saying "redeem code", I was wondering if I could just buy a code with the correct card and continue on with the same old account
#250 [13:42] <Wethump> Thanks for your time hopefully someone can help out
#251 [13:43] * Dragon [webchat@static.kpn.net] has joined #minecrafthelp
#252 [13:45] * Tinemaus [webchat@dslb-092-076-171-053.092.076.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#253 [13:45] <Dragon> I re downloaded Minecraft on iPad and I lost all my worlds that I spent a year on. Can u tell me how to get them back
#254 [13:45] * Nini_Linda [webchat@97.103.51.46] has joined #minecrafthelp
#255 [13:46] <Nini_Linda> Hello! I would like to cancel my free realms trial at the end of the month. I don't want to be billed the monthly subscription, thank you
#256 [13:46] * ScradHDR [webchat@host243-179-dynamic.50-82-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#257 [13:47] * Nini_Linda [webchat@97.103.51.46] has quit. (Client Quit)
#258 [13:47] <Dragon> .
#259 [13:47] <Dragon> .
#260 [13:47] <Dragon> ...
#261 [13:47] <Dragon> ... ...
#262 [13:47] <grandrolf> please stop
#263 [13:47] <Dragon> K sorry
#264 [13:48] <Dragon> I did not realize I was sending messages
#265 [13:49] * maro [~maro@port-92-196-73-5.dynamic.qsc.de] has quit. (Quit: Kein Bock mehr)
#266 [13:51] <grandrolf> Wethump: everything account related is handled by Mojang - this is a community driven support. I'll trigger the bot Absol to give you information.
#267 [13:51] <grandrolf> ??> Wethump account/send-email
#268 [13:51] <Absol> Wethump: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#269 [13:51] <Absol> Wethump: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#270 [14:10] * Rednas1310 [webchat@4dae8539.ftth.telfortglasvezel.nl] has joined #minecrafthelp
#271 [14:14] <Rednas1310> I'm having trouble logging into a server. Everything was perfectly fine just yesterday but since this morning I can't connect anymore and just says: “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information”
#272 [14:27] * maker [webchat@97-118-153-135.hlrn.qwest.net] has joined #minecrafthelp
#273 [14:27] * maker [webchat@97-118-153-135.hlrn.qwest.net] has quit. (Client Quit)
#274 [14:29] * Ethan_Nowak [webchat@cpe-76-179-62-113.maine.res.rr.com] has joined #minecrafthelp
#275 [14:30] <Ethan_Nowak> Hi, I am trying to play minecraft, but I don't know what email for my account is under, I have access to all the emails that could be it and I have info for my account
#276 [14:35] * boar2010 [webchat@static.belong.com.au] has joined #minecrafthelp
#277 [14:35] <boar2010> helpppp
#278 [14:35] * boar2010 [webchat@static.belong.com.au] has quit. (Client Quit)
#279 [14:37] * asd [webchat@83-91-28-102-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#280 [14:47] <Wethump> im fucking confused
#281 [14:47] <Absol> Wethump: Please keep it civil
#282 [14:47] <Wethump> im confused
#283 [14:47] <Wethump> who am I supposed to message and how
#284 [14:47] <Capfan67> Wethump, Hi.
#285 [14:48] <Wethump> wassup dude
#286 [14:48] <Capfan67> Wethump, This is an IRC Channel. Volunteer helpers monitor when they can. What do you need help with?
#287 [14:48] <Wethump> for some reason my account was "refunded" ive got no clue how to get it back
#288 [14:49] <Wethump> I just bought a code but im wondering if I can get my account back (Wethump) cuz its got like a ton of ranks and stuff
#289 [14:49] <Capfan67> Wethump, What do you see or did you receive that makes you think it was "refunded"?
#290 [14:49] <Wethump> lemme find the message real quick
#291 [14:50] <Wethump> wont let me post it
#292 [14:51] <Capfan67> Wethump, Just, in general, what happened? Did you reverse charges after a purchase?
#293 [14:57] * Sevesyl [webchat@81-197-77-214.elisa-laajakaista.fi] has joined #minecrafthelp
#294 [14:58] <Sevesyl> Hello, I bought Minecraft Windows 10 edition today, unaware of the fact that I cannot play with my friends who have the Java Edition. I quess there is no way for me to play with them other than buying the Java Edition? So have I just wasted my money on the W10 Edition?
#295 [14:59] <Capfan67> Sevesyl, You are correct that in order to play with Java Edition players, you would need Java Edition.
#296 [15:00] <Capfan67> Sevesyl, Here is Mojang's policy on refunds. You can see if it applies to you. There are links to take action if you so choose:
#297 [15:00] <Capfan67> ??> Sevesyl account/refund
#298 [15:00] <Absol> Sevesyl: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#299 [15:00] <Sevesyl> Thanks!
#300 [15:01] * Sevesyl [webchat@81-197-77-214.elisa-laajakaista.fi] has quit. (Client Quit)
#301 [15:09] <Wethump> can any smart dudes help me lmao
#302 [15:16] * H [webchat@99-145-228-124.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#303 [15:16] * H is now known as Guest44126
#304 [15:17] <Guest44126> When I launch Minecraft and press the Play button, I get a "Game Crash" message
#305 [15:18] <Capfan67> Guest44126, Do you get an error number or description?
#306 [15:18] <Capfan67> Guest44126, ..or do you just get "not Responding"?
#307 [15:18] <Guest44126> Just "GAMe Crash an unexpected issue occurred"
#308 [15:19] <Capfan67> Guest44126, Client crashes are often caused by incompatible software. Let's take a look:
#309 [15:19] <Capfan67> ??> Guest44126 tools/hjt
#310 [15:19] <Absol> Guest44126: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#311 [15:19] <Absol> Guest44126: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#312 [15:21] * csheetz [webchat@99-113-166-132.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#313 [15:22] <csheetz> I haven't logged into my account in years and don't know my password or email linked with the account
#314 [15:22] <Capfan67> csheetz, You'll need to contact Mojang Customer Support to recover your account:
#315 [15:23] <Capfan67> ??> csheetz account/send-email
#316 [15:23] <Absol> csheetz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#317 [15:23] <Absol> csheetz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#318 [15:32] * LegalizeLolis [webchat@c-98-198-115-122.hsd1.tx.comcast.net] has joined #minecrafthelp
#319 [15:32] * csheetz [webchat@99-113-166-132.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#320 [15:32] <LegalizeLolis> any way of getting unbanned from minetogether?
#321 [15:32] <Capfan67> LegalizeLolis, You'd need to contact the server owner.
#322 [15:33] <LegalizeLolis> it's not a server, it's just a chat mod provided in all ftb packs
#323 [15:34] <Capfan67> LegalizeLolis, We provide volunteer technical support for Java Edition issues here. We can't help with server specific or mod specific issues.
#324 [15:34] <LegalizeLolis> ah my bad
#325 [15:34] <LegalizeLolis> sorry about that
#326 [15:36] * sander [webchat@229-176-076-178.ip-addr.tks-net.com] has joined #minecrafthelp
#327 [15:37] * sander [webchat@229-176-076-178.ip-addr.tks-net.com] has quit. (Client Quit)
#328 [15:56] * lminer900 [webchat@c-73-164-81-116.hsd1.mn.comcast.net] has joined #minecrafthelp
#329 [15:59] <lminer900> I bought my minecraft account in 2011 or 2012. I am trying to migrate to a Mojang account but unfortunately I cannot remember the original email I used. Is there any way I can migrate my account still?
#330 [15:59] <Capfan67> lminer900, If you don't know the email, you must contat Mojang. Need a link?
#331 [16:01] <lminer900> Okay, I just sent an email to mojang support. Thank you for the help!
#332 [16:01] * lminer900 [webchat@c-73-164-81-116.hsd1.mn.comcast.net] has quit. (Client Quit)
#333 [16:06] * Cheese [webchat@c-73-150-57-201.hsd1.nj.comcast.net] has joined #minecrafthelp
#334 [16:07] <Cheese> I do not have Bytefence or any other incompatible malware software yet I cant=`t down af_za.json?
#335 [16:07] <Cheese> download*
#336 [16:08] * Cheese [webchat@c-73-150-57-201.hsd1.nj.comcast.net] has quit. (Client Quit)
#337 [16:26] * GAGA [webchat@ip175-192-15-186.ct.co.cr] has joined #minecrafthelp
#338 [16:26] * TrickzWaste [webchat@cpc93324-hers8-2-0-cust1512.6-3.cable.virginm.net] has joined #minecrafthelp
#339 [16:26] <TrickzWaste> Hey I need help
#340 [16:26] <Capfan67> TrickzWaste, What do you need help with?
#341 [16:26] <TrickzWaste> So I'm trying to log into java edition and it's saying
#342 [16:26] <TrickzWaste> ERROR :(
#343 [16:26] <TrickzWaste> Unable to extract native files
#344 [16:27] <Capfan67> TrickzWaste, When you run the launcher, or after clicking Play?
#345 [16:27] <TrickzWaste> after clicking play
#346 [16:28] <Capfan67> TrickzWaste, Let's look at the log:
#347 [16:28] <Capfan67> ??> TrickzWaste launcher/log-txt
#348 [16:28] <Absol> TrickzWaste: We need to see your full launcher log, which is created in the game directory.
#349 [16:28] <Absol> TrickzWaste: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#350 [16:29] <TrickzWaste> https://paste.ubuntu.com/p/VMvzv7CRWS/
#351 [16:30] <Capfan67> TrickzWaste, "There is insufficient memory for the Java Runtime Environment to continue." - How much memory do you have allocated to Minecraft in your launcher profile?
#352 [16:31] <TrickzWaste> I don't know what that is (I'm 12)
#353 [16:31] <Capfan67> TrickzWaste, Is there an adult we can work with?
#354 [16:31] <TrickzWaste> Yeah I can get my mum
#355 [16:32] <TrickzWaste> Ok she's here
#356 [16:32] <TrickzWaste> Hello?
#357 [16:33] <Capfan67> TrickzWaste, The error indicates insufficient memory to run the game.
#358 [16:33] <TrickzWaste> Mhm/
#359 [16:33] <TrickzWaste> What should I do about it?
#360 [16:33] <Capfan67> TrickzWaste, This could be memory allocation in the launcher profile, too little system memory or possibly low disk space.
#361 [16:33] <TrickzWaste> I think it's low disk space.
#362 [16:34] <TrickzWaste> Hold up, I'm going to remove some files on the computer. Thank you.
#363 [16:34] <Capfan67> TrickzWaste, How space is free on the C drive?
#364 [16:34] <Capfan67> TrickzWaste, Ok. After you free up space (including emptying the recycle bin), try the game again and see if you get the same error.
#365 [16:34] <TrickzWaste> 144mb free of 104GB
#366 [16:35] <GAGA> Hi, on February 23 I opened a ticket regarding a problem when migrating my minecraft account and I have not received a response in 5 weeks. I did what you recommended me to send another ticket with the subject of the previous one and a message of "Not answered". But still I have not received an answer, this is super unfair.
#367 [16:35] <Capfan67> 144mb is far too little. You'll need to free a couple of gigs to get the game running, and more if you plan to explore the world.
#368 [16:36] <Capfan67> GAGA, Did you receive an automatic response when you submitted your follow up message?
#369 [16:38] <GAGA> Capfan67 Yes
#370 [16:38] <GAGA> help2@mojang.com
#371 [16:39] <Capfan67> GAGA, I don't know what more you can do but wait.
#372 [16:40] <GAGA> There must be some other means of contact with the support, this is too much.
#373 [16:40] * mx [webchat@CPE00fc8d265443-CM00fc8d265440.cpe.net.cable.rogers.com] has joined #minecrafthelp
#374 [16:40] <mx> I need some help
#375 [16:41] <mx> plese?
#376 [16:41] <Capfan67> GAGA, Not that I'm aware of.
#377 [16:41] <Capfan67> mx, What do you need help with?
#378 [16:41] <mx> I want to reset my password but im not getting emails
#379 [16:42] <Capfan67> mx, Have you checked your junk/spam folders?
#380 [16:42] <mx> yes
#381 [16:42] <Capfan67> mx, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#382 [16:42] <GAGA> so what?. I pay for a Minecraft account that does not work? and they do not give me support ?.
#383 [16:43] <Capfan67> mx, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#384 [16:43] <Capfan67> ??> mx account/send-email
#385 [16:43] <Absol> mx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [16:43] <Absol> mx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#387 [16:43] <mx> i would send you the transaction id
#388 [16:43] <mx> if i can get in my account
#389 [16:43] <TrickzWaste> It's worked.
#390 [16:43] <Capfan67> GAGA, ...we are volunteer technical support, not Mojang. We're players just like you. We don't have control over them.
#391 [16:43] <Capfan67> TrickzWaste, Outstanding!
#392 [16:44] <Capfan67> GAGA, We do our best to point account issues to the right pages and resources, but what we do here is technical support.
#393 [16:45] <mx> i just wanna play some minecraft
#394 [16:45] <Capfan67> mx, You won't send it here, you'll send it to Mojang. If you can't recovery your transaction ID, explain that in your support request along with whatever original purchase information you know.
#395 [16:45] <mx> i just want to sign in, but im not getting emails to reset the password
#396 [16:46] <GAGA> So, what do you recommend doing?
#397 [16:46] <Capfan67> mx, You mentioned that, and my reply is a response to that issue.
#398 [16:46] * Tay [webchat@d192-24-227-38.try.wideopenwest.com] has joined #minecrafthelp
#399 [16:47] <Capfan67> GAGA, When I have submitted support requests, they've responded. I don't know why you didn't get a response to your ticket.
#400 [16:47] <Tay> Hello all Im hoping someone can help me, Im trying to connect to a lan game and Im getting the io.netty error, I have checked my firewall settings on both computers and I'm still unable to connect
#401 [16:48] <Capfan67> Tay, Are you connecting to a dedicated server, or "Open to LAN" client?
#402 [16:48] <Tay> An open to lan client
#403 [16:48] * sam [webchat@egress1010.cws.sco.cisco.com] has joined #minecrafthelp
#404 [16:49] <GAGA> So?
#405 [16:49] <sam> I forgot my username for my old minecraft account
#406 [16:49] <Capfan67> Tay, Assuming you've just waited for the server to list, have you tried using "Direct connect", with the LAN IP followed by the port?
#407 [16:49] * DQ [webchat@c-73-46-81-247.hsd1.fl.comcast.net] has joined #minecrafthelp
#408 [16:49] <sam> How do I recover it so I can merge my accounts?
#409 [16:49] * anando108 [webchat@ip170-245-58-62.adsl.versatel.nl] has joined #minecrafthelp
#410 [16:49] <Tay> Capfan67, I have it says its an unknown host
#411 [16:49] <Capfan67> sam, your character name is writen to the log when you load a world. Have you checked your game logs?
#412 [16:50] <anando108> When i try to login on my linux laptop the launcher says Could not connect to server
#413 [16:50] <sam> I haven't played on my Minecraft account for like 5 years
#414 [16:50] <Capfan67> Tay, Are you able to ping the target machine from a command or terminal window?
#415 [16:50] * GAGA [webchat@ip175-192-15-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
#416 [16:50] <Tay> Capfan67 yes and it does work
#417 [16:50] <Capfan67> sam, In that case, you'll need to contact Mojang Support. Do you need a link?
#418 [16:51] <DQ> Hi, so I am missing the email to merge my account but my circumstances have made it so that it is nearly impossible to get the email back. I have looked through the forums mojang has had and found nothing of use. Is there a way i can find my email?
#419 [16:51] <Capfan67> Tay, Have you temporarily disabled the firewall/AV on both machines and tested?
#420 [16:51] <sam> +Capfan67 yes please
#421 [16:51] <Capfan67> ?? sam account/send-email
#422 [16:52] * ArticMan [webchat@bl6-166-78.dsl.telepac.pt] has joined #minecrafthelp
#423 [16:52] <anando108> My minecraft launcher on linux says Could not connect to server
#424 [16:52] <anando108> I cant login at all
#425 [16:52] <Capfan67> DQ, Migration requires knowing your original email address. You'll need to contact Mojang Support to migrate. Do you need a link?
#426 [16:52] <DQ> yes please
#427 [16:52] <Capfan67> ??> sam account/send-email
#428 [16:52] <Absol> sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#429 [16:52] <Absol> sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#430 [16:52] <Capfan67> ??> DQ account/send-email
#431 [16:52] <Absol> DQ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#432 [16:52] <Absol> DQ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#433 [16:53] <Tay> Capfan67 That work thank you for all your help!!!
#434 [16:53] <DQ> thank you
#435 [16:53] * DQ [webchat@c-73-46-81-247.hsd1.fl.comcast.net] has quit. (Client Quit)
#436 [16:53] <ArticMan> Hello everyone! The last time I played minecraft was like in 2012/2013. I wanted to come back but when I login and try do download the game it says I need to purchase it (but I purchased it in 2012). What is going on?
#437 [16:53] <Capfan67> ArticMan, Can you login to Mojang.com? If so, look at your account page. Does it list your Java Edition license?
#438 [16:55] <ArticMan> When I go to my account I don't really se anything
#439 [16:55] <ArticMan> Only a thing to redeem a code
#440 [16:56] <Capfan67> ArticMan, What is your character name?
#441 [16:56] <ArticMan> In game?
#442 [16:56] <Capfan67> ArticMan, Yes.
#443 [16:56] <ArticMan> I don't remember
#444 [16:56] <ArticMan> I have a couple of options
#445 [16:56] * mx [webchat@CPE00fc8d265443-CM00fc8d265440.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#446 [16:56] <ArticMan> Or "ArticMan" or "ArticManPT" or "cavaleiro123" or "cavaleirodopoder"
#447 [16:56] <Capfan67> ArticMan, I was going to look to see if your account had been stolen (name changed), but if you don't remember the name I can't check that.
#448 [16:57] <anando108> I can not login to the launcher on my linux laptop. It keeps saying "Could not connect to server"
#449 [16:57] <ArticMan> I'm sure it is one of this
#450 [16:58] <Capfan67> ArticMan, cavaleirodopoder was changed to
#451 [16:58] <Capfan67> ArticMan in Feb 2015. Sounds like your account
#452 [16:58] <anando108> I can not login to the launcher on my linux laptop. It keeps saying "Could not connect to server"
#453 [16:58] <ArticMan> Yup
#454 [16:58] <ArticMan> It is me for sure
#455 [16:59] <Capfan67> ArticMan, On the bright side, it doesn't appear your account as stolen. On the other hand, odd that the email was changed. You will need to contact Mojang Support to recover your account. Do you need a link?
#456 [16:59] * sam [webchat@egress1010.cws.sco.cisco.com] has quit. (Quit: webchat.esper.net)
#457 [16:59] <ArticMan> I would be thankfull
#458 [16:59] <Capfan67> ??> ArticMan account/send-email
#459 [16:59] <Absol> ArticMan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#460 [16:59] <Absol> ArticMan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#461 [17:00] <Capfan67> anando108, I am not sufficiently familiar with Linux to help. Hopefully another helper will be along to help you.
#462 [17:00] <ArticMan> Thanks!
#463 [17:01] * ArticMan [webchat@bl6-166-78.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#464 [17:10] * omgitisminecraft [webchat@198.45.12.87] has joined #minecrafthelp
#465 [17:10] <omgitisminecraft> um my minecraft keeps crashing upon loding in
#466 [17:11] <omgitisminecraft> my minecraft chrashes upon entering
#467 [17:12] <omgitisminecraft> hallo
#468 [17:12] <Capfan67> omgitisminecraft, Hi.
#469 [17:12] <Capfan67> omgitisminecraft, Do you get an error number or description?
#470 [17:13] <omgitisminecraft> yes
#471 [17:13] <Capfan67> omgitisminecraft, What does it say?
#472 [17:13] <omgitisminecraft> one sec
#473 [17:14] <omgitisminecraft> it doent say
#474 [17:14] <Capfan67> omgitisminecraft, Ok, let's look at the log:
#475 [17:15] <Capfan67> ??> omgitisminecraft launcher/log-txt
#476 [17:15] <Absol> omgitisminecraft: We need to see your full launcher log, which is created in the game directory.
#477 [17:15] <Absol> omgitisminecraft: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#478 [17:16] <omgitisminecraft> https://paste.ubuntu.com/p/ddt6bMp8J4/
#479 [17:17] <Capfan67> omgitisminecraft, ...that would be a dxdiag, not the game log. Although now that it's here...
#480 [17:17] <omgitisminecraft> oh sorry
#481 [17:17] <Capfan67> omgitisminecraft, Your system is *very* old. Dell does not offer Windows 10 drivers for your system. This is why Minecraft is failing.
#482 [17:18] <omgitisminecraft> oh :(
#483 [17:18] <omgitisminecraft> oh
#484 [17:18] <Capfan67> omgitisminecraft, You *might* get Minecraft working if you downgraded to Windows 7, but without a dedicated GPU, that's a gamble.
#485 [17:18] <omgitisminecraft> i am fine
#486 [17:19] <omgitisminecraft> so you saying it beatter to get a new soupported coumputer
#487 [17:19] <Capfan67> omgitisminecraft, Rather than investing time/money in the old system, I would apply those resources to an updated computer.
#488 [17:19] <omgitisminecraft> ill buy a new coumputer
#489 [17:20] <omgitisminecraft> bye
#490 [17:20] <Capfan67> omgitisminecraft, Best of luck
#491 [17:20] <omgitisminecraft> thanks
#492 [17:35] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#493 [17:47] * Neo1 [webchat@102.185.59.133] has joined #minecrafthelp
#494 [17:48] <Neo1> I am unable to access my email and forgot the security questions can I get help to change my email?
#495 [17:49] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#496 [18:07] * cam5 [webchat@66-215-170-146.dhcp.ccmn.ca.charter.com] has joined #minecrafthelp
#497 [18:07] <cam5> i cant migrate my account
#498 [18:08] <cam5> hello
#499 [18:08] * cam5 [webchat@66-215-170-146.dhcp.ccmn.ca.charter.com] has quit. (Client Quit)
#500 [18:10] * woah [webchat@d108-162-126-75.home4.cgocable.net] has joined #minecrafthelp
#501 [18:10] <woah> Help me
#502 [18:10] <woah> Please
#503 [18:10] <woah> Help
#504 [18:10] <woah> help
#505 [18:10] <woah> please
#506 [18:10] <woah> help
#507 [18:11] * Gavin [webchat@c-73-90-139-182.hsd1.ca.comcast.net] has joined #minecrafthelp
#508 [18:11] * woah [webchat@d108-162-126-75.home4.cgocable.net] has quit. (Client Quit)
#509 [18:12] <Gavin> ok so every time I try to load Minecraft it shows the loading screen but then it says Minecraft has stopped responding and It doesn't work for the snapshots or 1.13.2, can anyone tell me how to fix this?
#510 [18:12] <Gavin> ok so every time I try to load Minecraft it shows the loading screen but then it says Minecraft has stopped responding and It doesn't work for the snapshots or 1.13.2, can anyone tell me how to fix this?
#511 [18:18] * Gavin [webchat@c-73-90-139-182.hsd1.ca.comcast.net] has left #minecrafthelp
#512 [18:23] * gaminggeekgirl [webchat@172-221-089-232.dhcp.chtrptr.net] has joined #minecrafthelp
#513 [18:24] <gaminggeekgirl> im having issues launching any modpacks....
#514 [18:25] <gaminggeekgirl> Unable to save download. jopt-simple-4.5.jar
#515 [18:30] * Jonathan [webchat@99-157-105-133.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#516 [18:31] <Jonathan> i bought minecraft windows 10 edition and meant to buy the java edition
#517 [18:31] <Jonathan> is it possible to exchange them?
#518 [18:32] * Jonathan [webchat@99-157-105-133.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#519 [18:38] * Lord_of_Life_ [~Lord@46.217.56.242] has joined #minecrafthelp
#520 [18:40] * Lord_of_Life [~Lord@77.28.174.89] has quit. (Ping timeout: 183 seconds)
#521 [19:08] * gaminggeekgirl [webchat@172-221-089-232.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#522 [19:10] * fff [webchat@0541c9cc.skybroadband.com] has joined #minecrafthelp
#523 [19:10] * Britta [webchat@cpe-192-181-129-160.kya.res.rr.com] has joined #minecrafthelp
#524 [19:11] <Britta> Hello, I have the xbox 'better together' update with realms and on my PC I have the java edition, with realms also. I'm trying to see my PC realm on my xbox, but it's not showing up. my question is how do I do that?
#525 [19:11] <fff> so my brother changed my minecraft name and i keep getting banned from servers so i cant play because i cant change it for 20 days
#526 [19:12] <fff> so my question is is there another way to change it
#527 [19:23] <Britta> Forget it I answered my own question, I was in the java edition, apparently my computer deleted the windows 10 version.
#528 [19:30] * Katherine [webchat@108-255-53-49.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#529 [19:31] <Katherine> Hello I bought the Java Minecraft for my son a couple years ago. We played it last about a year ago but now it says it does not know my e-mail address to figure out the account info I forgot.
#530 [19:32] <tyteen4a03> ??> Katherine account/bug/demo
#531 [19:32] <Katherine> Why could this be?
#532 [19:32] <Absol> Katherine: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#533 [19:32] <tyteen4a03> Katherine: can you log into account.mojang.com/me at all?
#534 [19:33] <Katherine> no i forgot the password but when I had asked for it to be reset nothing got sent like I did have an account
#535 [19:34] * t3hmuffnman [webchat@cpe-174-102-99-226.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#536 [19:34] <tyteen4a03> Katherine: which email provider do you use?
#537 [19:34] <Katherine> gmail
#538 [19:34] <tyteen4a03> ??> Katherine account/send-email
#539 [19:35] <Absol> Katherine: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#540 [19:35] <Absol> Katherine: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#541 [19:35] <Katherine> ok thank you for your help
#542 [19:41] * Luxcraz [webchat@147.126.34.193] has joined #minecrafthelp
#543 [19:41] <Luxcraz> Hello, I'm looking to get some help getting back into my old account so I can play again
#544 [19:42] <Luxcraz> It says I have not merged my account since I don't log in with my email, but I can't seem to get the recovery email to reset it
#545 [19:43] * Luxcraz [webchat@147.126.34.193] has quit. (Client Quit)
#546 [19:52] * samv [webchat@23.249.37.106] has joined #minecrafthelp
#547 [19:52] <samv> I just downloaded the game and I have not been able to play it because it keeps crashing when loading my world
#548 [19:53] * samv [webchat@23.249.37.106] has quit. (Client Quit)
#549 [19:53] * Ringo [webchat@ool-457a8c1e.dyn.optonline.net] has joined #minecrafthelp
#550 [19:56] <Ringo> Hello Minecraft help. I'm having a bit of a problem. I'm playing minecraft on a 2017 Macbook air and every 5 or so minutes of gametime my keyboard stops working and I have to close the application to fix it. I looked up the problem online and it said to go into system preferences and turn your mouse tracking speed all the way down. I did this and y
#551 [19:56] <Ringo> et the problem still persists. Any help would be appreciated! Thank you!
#552 [20:02] * Veniulem [webchat@pool-173-76-5-3.bstnma.fios.verizon.net] has joined #minecrafthelp
#553 [20:02] * mj123448 [webchat@cpe-74-128-125-27.kya.res.rr.com] has joined #minecrafthelp
#554 [20:02] <mj123448> hi
#555 [20:02] <Veniulem> hi
#556 [20:02] <mj123448> how do i refund
#557 [20:04] * mj [webchat@cpe-74-128-125-27.kya.res.rr.com] has joined #minecrafthelp
#558 [20:04] <mj> i want to refund minecraft java
#559 [20:04] <Veniulem> I think you contact minecraft support
#560 [20:04] <mj> how
#561 [20:05] <Veniulem> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy
#562 [20:05] <mj> do they got a number
#563 [20:05] <Veniulem> https://help.mojang.com/customer/portal/emails/new
#564 [20:05] * Ringo [webchat@ool-457a8c1e.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#565 [20:06] * Veniulem [webchat@pool-173-76-5-3.bstnma.fios.verizon.net] has quit. (Client Quit)
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#567 [20:12] * danny [webchat@ool-457324c0.dyn.optonline.net] has joined #minecrafthelp
#568 [20:12] <danny> hello
#569 [20:14] <danny> so i need help with the security questions since i dont remember them and my email address hasn't been in use foe a long time
#570 [20:14] <danny> for'
#571 [20:37] * DirtyDangler [webchat@97.98.9.39] has joined #minecrafthelp
#572 [20:38] <DirtyDangler> I need to know if it's possible for me to recover an old account when I have no access to the email associated and may or may not even be able to remember exactly what the email was.
#573 [20:39] <tyteen4a03> DirtyDangler: what exactly do you remember?
#574 [20:40] <DirtyDangler> I just have two ideas for what the email might have been and what might be the username for the account. I haven't accessed it in 5-6 years.
#575 [20:40] <tyteen4a03> DirtyDangler: when, and how, did you pay for MC?
#576 [20:42] <DirtyDangler> tyteen4a03 With my parents' debit card. They've likely changed cards since and I don't talk to them an awful lot.
#577 [20:42] <tyteen4a03> ??> DirtyDangler account/send-email
#578 [20:42] <Absol> DirtyDangler: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#579 [20:42] <Absol> DirtyDangler: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#580 [20:44] <DirtyDangler> Is it possible to amend an existing support ticket? I sent one already, but came here to see if it was worth the time. I didn't include what I might've thought the email/account name was when i sent the original.
#581 [20:46] <tyteen4a03> DirtyDangler: yes, if you reply to the original email
#582 [20:47] <DirtyDangler> thanks tyteen4a03
#583 [20:54] * Kev [webchat@27.252.198.83] has joined #minecrafthelp
#584 [20:54] <Kev> Hey there
#585 [20:54] <Kev> Hey there
#586 [20:55] * Kev [webchat@27.252.198.83] has left #minecrafthelp
#587 [20:56] * sneptea [webchat@c-68-51-142-146.hsd1.mi.comcast.net] has joined #minecrafthelp
#588 [20:56] * sneptea [webchat@c-68-51-142-146.hsd1.mi.comcast.net] has quit. (Client Quit)
#589 [21:01] * danny [webchat@ool-457324c0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#590 [21:02] * KC [webchat@sttrpq3809w-lp140-01-70-51-40-188.dsl.bell.ca] has joined #minecrafthelp
#591 [21:04] <KC> I completely forgot my minecraft E-mail since it has been a long time since i have played, but all I remember Is my username and my password. What can I do to access my account and download minecraft.
#592 [21:30] * Myst [webchat@ool-18b91b34.dyn.optonline.net] has joined #minecrafthelp
#593 [21:31] <Myst> i know this prob wont solve my problem however, is there any way, like changing my security questions?
#594 [21:32] * Myst [webchat@ool-18b91b34.dyn.optonline.net] has quit. (Client Quit)
#595 [21:45] * Deebears [webchat@c-73-11-78-227.hsd1.wa.comcast.net] has joined #minecrafthelp
#596 [21:46] <Deebears> so i have had this account Deebears for a long time now and i have forgotten the email account that i used to purchase it with how would i go about finding my email for my account
#597 [22:34] * boongabois [webchat@ip68-96-249-19.lv.lv.cox.net] has joined #minecrafthelp
#598 [22:34] <boongabois> uhm
#599 [22:34] <boongabois> hello
#600 [22:34] <boongabois> i need help logging in
#601 [22:35] <boongabois> it says could not connect to server when I try to log in
#602 [22:35] * Caly [webchat@wsip-174-64-45-97.sb.sd.cox.net] has joined #minecrafthelp
#603 [22:35] <Caly> Hi.
#604 [22:35] <Caly> Is there anyone live on here?
#605 [22:35] <boongabois> me
#606 [22:35] <Caly> HI.
#607 [22:36] <boongabois> hi
#608 [22:36] <Caly> Say, I used to be able to upload saved maps to the realm server.
#609 [22:36] <boongabois> welp
#610 [22:36] <Caly> How come I don't see the option to upload anymore.
#611 [22:36] <Caly> :(
#612 [22:36] <boongabois> idk
#613 [22:37] <Caly> Are you...
#614 [22:37] <Caly> Actually technical support.
#615 [22:37] <Caly> :p
#616 [22:37] <boongabois> nah
#617 [22:37] <Caly> Is someone supposed to come on here?
#618 [22:37] <boongabois> i need help logging in :/
#619 [22:37] <boongabois> idk
#620 [22:37] <boongabois> welp
#621 [22:37] <boongabois> idk if anyone is coming
#622 [22:37] <boongabois> see ya :)
#623 [22:37] * boongabois [webchat@ip68-96-249-19.lv.lv.cox.net] has quit. (Client Quit)
#624 [22:37] <Caly> Great.
#625 [22:38] <Caly> Anyone else on?
#626 [22:42] * Caly [webchat@wsip-174-64-45-97.sb.sd.cox.net] has quit. (Quit: webchat.esper.net)
#627 [23:05] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#628 [23:07] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#629 [23:07] * Arsenii60032 [webchat@95.154.221.42] has joined #minecrafthelp
#630 [23:07] <Arsenii60032> Hello, why when I enter minecraft PE 1.10.0.3 I have a white screen? Help, please!
#631 [23:07] * Cate [webchat@cpe-101-188-134-46.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#632 [23:08] <Cate> Hi!
#633 [23:08] <Cate> I'm trying to play on Multiplayer with my sister but I can't.
#634 [23:09] <Cate> I opened my game to LAN but when she goes to her "Multiplayer" tab she doesn't see it.
#635 [23:14] <Arsenii60032> Hello, why when I enter minecraft PE 1.10.0.3 I have a white screen? Help, please!
#636 [23:24] * Maxx [webchat@n219078079119.netvigator.com] has joined #minecrafthelp
#637 [23:24] <Maxx> eh...hi
#638 [23:24] <Maxx> i have an issue
#639 [23:24] <Maxx> with redeeming Minecraft java edition with a redeem code
#640 [23:24] * Arsenii60032 [webchat@95.154.221.42] has quit. (Quit: webchat.esper.net)
#641 [23:25] <Maxx> um
#642 [23:25] <Maxx> guess ill wait
#643 [23:25] <Maxx> well,it has been 24 hours and still placing order
#644 [23:26] <Cate> Hi Maxx!
#645 [23:27] <Maxx> Hi
#646 [23:27] * Arsenii60032 [webchat@95.154.221.42] has joined #minecrafthelp
#647 [23:27] <Maxx> it has been 24 hour
#648 [23:27] <Maxx> and 30 minutes
#649 [23:27] <Maxx> its still "placing order"
#650 [23:27] <Cate> Were you trying to redeem the code on Minecraft.net?
#651 [23:27] <Maxx> yes
#652 [23:28] <Maxx> i am still at the "Placing order" part
#653 [23:28] <Cate> Oh okay.
#654 [23:28] <Maxx> anyways to sort it/
#655 [23:29] <Cate> Try looking it up on Google; I found an article: https://www.minecraft.net/en-us/redeem/
#656 [23:29] <Cate> You can always contact Mojang through their contact form. I'll give you the link in a few minutes.
#657 [23:30] <Maxx> thanks
#658 [23:31] <Cate> You're welcome! And here's their contact page: https://help.mojang.com/customer/portal/emails/new
#659 [23:31] <Maxx> annnd
#660 [23:31] <Andrio> Cate, check that Java is allowed through firewalls on both PCs
#661 [23:31] <Maxx> my code is disabled because it is registered on the mojang diatabase
#662 [23:31] <Maxx> fml
#663 [23:32] <Maxx> nvm
#664 [23:32] <Cate> Andrio how do I check if it is?
#665 [23:32] <Maxx> i placed in 1 instead of I
#666 [23:32] <Andrio> Cate, are you all on Windows?
#667 [23:32] <Cate> Yes, we both are.
#668 [23:32] <Maxx> Catei love u (like thanks)
#669 [23:34] <Cate> You're welcome Maxx
#670 [23:34] <Maxx> wait
#671 [23:34] <Maxx> give me a second
#672 [23:34] * Cebul [webchat@204-195-45-215.wavecable.com] has joined #minecrafthelp
#673 [23:35] <Cebul> So my account was removed for no reason.
#674 [23:35] * Cebul [webchat@204-195-45-215.wavecable.com] has quit. (Client Quit)
#675 [23:36] <Maxx> nvm,fixed
#676 [23:36] <Cate> Andrio what should I do next?
#677 [23:37] <Arsenii60032> Hello, why when I enter minecraft PE 1.10.0.3 I have a white screen? Help, please!
#678 [23:37] <Andrio> Cate, search on the Start menu for 'allow an app through Windows Firewall' and make sure all the boxes for Java are ticked
#679 [23:38] <Cate> Okay, hang on a minute.
#680 [23:43] <Arsenii60032> Have you guys ever had a white boot screen without anything? I waited 10 minutes, but he did not leave.
#681 [23:44] <Cate> @Andrio on our computers we both have Java allowed through firewalls.
#682 [23:44] <Andrio> ok
#683 [23:45] <Andrio> Cate, are you both on a home network, or somewhere else?
#684 [23:45] <Cate> We're both on a home network.
#685 [23:45] <Andrio> ok
#686 [23:45] <Andrio> ??> Cate tools/HJT
#687 [23:45] <Absol> Cate: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#688 [23:45] <Absol> Cate: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#689 [23:49] <Cate> https://paste.ubuntu.com/p/k2xSBvnjCd/
#690 [23:51] <Andrio> Cate, ok, I don't see any problems there; let's try the other PC
#691 [23:51] <Cate> Okay.
#692 [23:53] <Cate> https://paste.ubuntu.com/p/zwwYWFFpp5
#693 [23:55] <Andrio> Cate, hm, we don't see anything significant there either, aside from the strange downloads path