#1 [00:04] <Cate> @Andrio would that be a problem?
#2 [00:07] <Andrio> Cate, not as far as I'm aware
#3 [00:07] * Cate [webchat@cpe-101-188-134-46.vb03.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#4 [00:08] * Maxx [webchat@n219078079119.netvigator.com] has quit. (Quit: webchat.esper.net)
#5 [00:10] * Cate [webchat@cpe-101-188-134-46.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#6 [00:10] <Cate> Sorry, I had to rejoin because of the server just got disconnected.
#7 [00:12] <Cate> Andrio, is there any other way I could play on LAN?
#8 [00:13] <Andrio> Cate, do you know how to find out the private IP address of the server?
#9 [00:13] <Cate> No,
#10 [00:13] <Cate> I don't.
#11 [00:13] <Andrio> ??> Cate win/cmd
#12 [00:13] <Absol> Cate: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#13 [00:13] <Andrio> Cate, open that and enter ipconfig, then look for the 'IPv4 address'
#14 [00:14] <Cate> Should I send a screenshot? I have it open.
#15 [00:14] <Andrio> Have you found the IPv4 address?
#16 [00:14] <Cate> Yes, under Ethernet adapter.
#17 [00:14] <Andrio> ok
#18 [00:14] <Andrio> When you open the LAN world, it should give you a port number
#19 [00:14] <Andrio> On the other PC, go to Multiplayer > Direct Connect, and enter those
#20 [00:14] <Andrio> as ip:port
#21 [00:15] <Andrio> let me know what happens there.
#22 [00:17] <Cate> https://i.imgur.com/3R1FNFP.png
#23 [00:17] <Cate> That's my IPv4 address.
#24 [00:17] <Andrio> Cate, is that the only 'IPv4 Address' line there?
#25 [00:18] <Cate> No.
#26 [00:18] <Cate> Shall I send it too?
#27 [00:19] <Andrio> Cate, yes
#28 [00:19] <Cate> If it matters, my local game is hosted on port 54937.
#29 [00:19] <Andrio> ok
#30 [00:20] <Andrio> That's the port number; you will need it to connect.
#31 [00:20] <Cate> Okay.
#32 [00:22] <Cate> https://i.imgur.com/lD8ZKl3.png
#33 [00:22] <Cate> Here's my other one.
#34 [00:22] <Andrio> hm
#35 [00:22] <Andrio> What heading is that one under?
#36 [00:23] <Cate> The second one is under ethernet adapter.
#37 [00:23] <Andrio> ok
#38 [00:23] <Andrio> and the first one?
#39 [00:24] <Cate> Also under ethernet adapter, but had #3 at the back.
#40 [00:25] <Andrio> Is it a VPN?
#41 [00:26] <Cate> No, I don't have any VPN service installed on my computer.
#42 [00:26] <Cate> My sister doesn't either.
#43 [00:27] <Andrio> ok
#44 [00:27] <Andrio> I wonder why it's showing two Ethernet adapters then
#45 [00:27] <Andrio> You can try connecting with both IP addresses.
#46 [00:28] <Cate> Okay.
#47 [00:31] <Cate> So it's my ip, colon, and then the port?
#48 [00:31] <Andrio> Yes.
#49 [00:34] <Cate> They both don't work.
#50 [00:34] <Cate> (On her computer direct connect)
#51 [00:35] <Andrio> hm
#52 [00:44] <Cate> What should I do now?
#53 [01:11] * erratic [~paige@45.118.115.10] has joined #minecrafthelp
#54 [01:32] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 180 seconds)
#55 [01:32] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#56 [01:34] * nussifabian [webchat@178.197.226.195] has joined #minecrafthelp
#57 [01:34] <nussifabian> i cannot log in to my account
#58 [01:46] <nussifabian> hello?
#59 [01:46] <nussifabian> i need help
#60 [01:47] <nussifabian> i bought minecraft but i cant log in
#61 [01:48] <Andrio> nussifabian, what happens when you try?
#62 [01:50] <nussifabian> invalid username or password
#63 [01:52] <nussifabian> and on minecraft.net nothing happens
#64 [01:52] <nussifabian> i can log in on Mojang and i see that i bought it but i cant log in anywhere else
#65 [01:53] <Andrio> ??> nussifabian tools/HJT
#66 [01:53] <Absol> nussifabian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#67 [01:53] <Absol> nussifabian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#68 [02:00] <nussifabian> https://paste.ubuntu.com/p/6PBDJ2C7dc/
#69 [02:01] * Glutton [webchat@c-71-231-8-125.hsd1.wa.comcast.net] has joined #minecrafthelp
#70 [02:02] * Glutton [webchat@c-71-231-8-125.hsd1.wa.comcast.net] has quit. (Client Quit)
#71 [02:02] * Shane [webchat@c-71-231-8-125.hsd1.wa.comcast.net] has joined #minecrafthelp
#72 [02:03] <Shane> Hello
#73 [02:04] * Shane [webchat@c-71-231-8-125.hsd1.wa.comcast.net] has quit. (Client Quit)
#74 [02:04] <nussifabian> ??
#75 [02:05] <nussifabian> help
#76 [02:10] <Andrio> ??> nussifabian win/hosts/edit
#77 [02:10] <Absol> nussifabian: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#78 [02:10] <Absol> nussifabian: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#79 [02:10] <Andrio> nussifabian, remove all lines containing mojang from that file
#80 [02:13] <nussifabian> what do i do after removing? can i save it?
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#82 [02:20] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
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#84 [03:00] * Bot7 [webchat@cpe-101-165-87-125.wwui-cr-002.cha.qld.bigpond.net.au] has joined #minecrafthelp
#85 [03:00] <Bot7> my minecraft account isnt working
#86 [03:01] <Bot7> +help
#87 [03:01] <Bot7> pls
#88 [03:04] <Andrio> Bot7, what's happened?
#89 [03:08] <Bot7> its okay now
#90 [03:08] <Bot7> fixed the problem
#91 [03:34] * Benrex777 [webchat@12.54.193.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#92 [03:43] <Benrex777> My main single player world stopped working after I took a break. It starts loading and stops at the dirt screen with the text "loading world". And then it takes ages and it sometimes enters the world at some point. But even if I load the world successfully, when I change dimensions it often stops working properly. Like I can't interact with blocks
#93 [03:43] <Benrex777> and I can't change the game mode. Last time I played this world normally was about a month ago and it was also 1.13.2 like now. So it isn't an update problem. All the other world work fine (there are only a few small ones). Does anyone have an idea?
#94 [03:43] <Benrex777> I also already tried to change the "level.dat" file
#95 [03:58] * plszs [webchat@host-156.222.17.111-static.tedata.net] has joined #minecrafthelp
#96 [04:02] <plszs> when i download the snapshot 19w13a it give me this error when downloading af_za.json https://paste.gg/p/anonymous/4cc3a22236e542a2b992e2fca6d0e237
#97 [04:07] * Elitechampion4 [webchat@n1-42-134-111.mas1.nsw.optusnet.com.au] has joined #minecrafthelp
#98 [04:07] <Elitechampion4> Hello
#99 [04:07] <plszs> hey
#100 [04:07] <Elitechampion4> I need help with fixing minecraft
#101 [04:07] <plszs> what is the problem?
#102 [04:08] <Elitechampion4> whenever i open launcher and make the version any version
#103 [04:08] <Elitechampion4> lets say 1.8.9 im trying to open
#104 [04:08] <plszs> ok
#105 [04:08] <Elitechampion4> it loads the green bar then the launcher goes away
#106 [04:08] <Elitechampion4> and comes back again
#107 [04:08] <Elitechampion4> without the actual minecraft opening
#108 [04:08] <Elitechampion4> the launcher then says an unexpected issue occured and the game has crashed. We're sorry for hte inconvenience.
#109 [04:08] <Elitechampion4> i don't know how to fix it
#110 [04:09] <plszs> umm
#111 [04:09] <plszs> look
#112 [04:09] <plszs> gimme a min
#113 [04:09] <Elitechampion4> ok
#114 [04:10] <plszs> like the launcher disappears and then it crashes?
#115 [04:10] <Elitechampion4> yeh
#116 [04:10] <Elitechampion4> and it says fatal error has occured
#117 [04:10] <Elitechampion4> A fatal error has been detected by the Java Runtime ENvironment Exception Access violation
#118 [04:11] <plszs> ok ive got that error before do as i tell you and it might fix it(thats what i did and i fixed it on my pcc)
#119 [04:11] <plszs> pc*
#120 [04:11] <Elitechampion4> ok
#121 [04:11] <plszs> are you on windows?
#122 [04:11] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#123 [04:11] <Elitechampion4> yes
#124 [04:11] <plszs> ok
#125 [04:11] <plszs> on your keyboard you have a windows button right
#126 [04:11] <Elitechampion4> yes
#127 [04:12] <plszs> press it and r at the same time
#128 [04:12] <Elitechampion4> ok
#129 [04:12] <plszs> it should open a run window right?
#130 [04:12] <Elitechampion4> yeh
#131 [04:12] <plszs> type there %appdata%
#132 [04:12] <Elitechampion4> ok
#133 [04:12] <plszs> and press ok
#134 [04:12] <Elitechampion4> yeh it opened the file folder
#135 [04:12] <Elitechampion4> Roaming
#136 [04:12] <plszs> go to .minecraft
#137 [04:12] <Elitechampion4> yes
#138 [04:13] <plszs> and delete assets and config and versions
#139 [04:13] <plszs> and it should work
#140 [04:13] <Elitechampion4> i dont have a config one there
#141 [04:13] <Elitechampion4> ill delete assets and versions
#142 [04:13] <plszs> ok
#143 [04:13] <plszs> and then run minecraft
#144 [04:13] <Elitechampion4> do i keep the other stuff
#145 [04:13] <plszs> it should work
#146 [04:13] <Elitechampion4> ok
#147 [04:14] <plszs> yeah keep the other stuff
#148 [04:14] <plszs> hope i helped
#149 [04:14] <Elitechampion4> ok trying
#150 [04:14] <plszs> byeee
#151 [04:14] <plszs> byeee
#152 [04:17] * Elitechampion4 [webchat@n1-42-134-111.mas1.nsw.optusnet.com.au] has left #minecrafthelp
#153 [04:43] * Elitechampion4 [webchat@n1-42-134-111.mas1.nsw.optusnet.com.au] has joined #minecrafthelp
#154 [04:43] <Elitechampion4> hello
#155 [04:43] <Elitechampion4> i need help with minecraft
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#157 [04:59] * anando108 [webchat@85.203.44.2] has joined #minecrafthelp
#158 [05:00] <anando108> Hey guys, When i try to login to my launcher on my linux laptop, the launcher keep saying " Could not connect to server "
#159 [05:01] * leonator123 [webchat@x4d098fc2.dyn.telefonica.de] has joined #minecrafthelp
#160 [05:01] <leonator123> i cant open my exeption
#161 [05:02] <leonator123> client
#162 [05:18] * Korugoi [webchat@ca.53.38a9.ip4.static.sl-reverse.com] has joined #minecrafthelp
#163 [05:18] <Korugoi> I can't seem to log into minecraft.com or Mojang
#164 [05:19] <Korugoi> when I try to get into mojang, it gives me error 403
#165 [05:19] <Korugoi> does anyone know what's up with this?
#166 [05:21] * Korugoi [webchat@ca.53.38a9.ip4.static.sl-reverse.com] has quit. (Client Quit)
#167 [05:39] * pierror [webchat@rev-250-180-22.isp4.alsatis.net] has joined #minecrafthelp
#168 [05:39] <pierror> Hello, I've a problem to log in whit my Mojang account
#169 [05:40] <pierror> I forgot the password of my Mojang account
#170 [05:40] <pierror> But when I type "Forgot your password"
#171 [05:40] <pierror> And type my e-mail address
#172 [05:40] <pierror> I don't receive anything
#173 [05:40] <pierror> I've check all the things you advice with this issue
#174 [05:41] <pierror> I think that because my mojang account is old lol, can you help me ?
#175 [05:44] * Webchat478 [webchat@31.10.155.89] has joined #minecrafthelp
#176 [05:44] * Espercorn kicked Webchat478 from #minecrafthelp (Reason: ebchat478 :User is banned from this channel)
#177 [05:46] * Firemaster667 [webchat@host31-52-188-240.range31-52.btcentralplus.com] has joined #minecrafthelp
#178 [05:46] <Firemaster667> Hello
#179 [05:46] <Firemaster667> I have a problem with this error
#180 [05:46] <Firemaster667> java.lang.RuntimeException
#181 [05:47] <Firemaster667> No OpenGL context found in the current thread.
#182 [05:48] <Firemaster667> C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe
#183 [05:48] <Firemaster667> Is the Java Executable file
#184 [06:15] * Formula [webchat@210.218.157.165] has joined #minecrafthelp
#185 [06:15] <Formula> Hello?
#186 [06:15] <Formula> I can't login or reset my password because the email doesn't come at all.
#187 [06:16] <Formula> I checked my spam inbox and waited almost 4 days
#188 [06:16] <Formula> Is my account stolen?
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#190 [06:36] * DJ [webchat@173-216-125-112-mont.mid.dyn.suddenlink.net] has joined #minecrafthelp
#191 [06:36] <DJ> Hello
#192 [06:39] * Lord_of_Life_ [~Lord@46.217.56.242] has quit. (Read error: Connection reset by peer)
#193 [06:40] * Lord_of_Life [~Lord@77.28.173.115] has joined #minecrafthelp
#194 [06:41] <DJ> My issue is that when I try to login to Minecraft on MY laptop i get the message saying the authentication servers are down or invalid username or password, but when i try to login to Minecraft on OTHER laptops it works perfectly fine. What should I do?
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#197 [06:54] * gav [webchat@cpe-74-79-149-175.twcny.res.rr.com] has joined #minecrafthelp
#198 [06:56] <gav> i purchased dino island world on my sons tablet for him this morning but it doesn't show up in his list of worlds, i either want the game or my $4.99 back, i would prefer the game, thank you
#199 [07:09] * DJ [webchat@173-216-125-112-mont.mid.dyn.suddenlink.net] has joined #minecrafthelp
#200 [07:12] * Atlas [webchat@37.104.153.226] has joined #minecrafthelp
#201 [07:12] <Atlas> hello
#202 [07:12] <Atlas> what can i do if i lost my username?
#203 [07:15] * DJ [webchat@173-216-125-112-mont.mid.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#204 [07:16] * Formula [webchat@210.218.157.165] has quit. (Quit: webchat.esper.net)
#205 [07:40] <grandrolf> gav: This is a community based support and only helping with the Java version of the game. With that said: are you logged in with the same xbox account as the one you bought the map/world/item with? Have you tried the "reset" purchases button? - And here's a link with more information (and on that page a link to the Xbox support): https://help.mojang.com/customer/en/portal/articles/28
#206 [07:40] <grandrolf> 15078-minecraft-marketplace-issues
#207 [07:41] <grandrolf> whops, here's the link again: https://help.mojang.com/customer/en/portal/articles/2815078-minecraft-marketplace-issues
#208 [07:41] <gav> thank you, i'll try the link
#209 [07:45] * NewStark [webchat@lfbn-lyo-1-738-101.w90-119.abo.wanadoo.fr] has joined #minecrafthelp
#210 [07:47] <NewStark> Hi, my game doesn't want to start, I enabled the log while game starts and it says that it cannot find "net.minecraft.client.main.Main" and then "Process crashed exist code 1" I tried, reinstalling the game, reinstalling Java, deleting .minecraft folder and downloading it again but still not working, I'm using the latest version of the launcher and
#211 [07:47] <NewStark> the game, plus the launcher doesn't provide me any crashlogs
#212 [07:52] <NewStark> That's a bit funny because if I activate the launcher still open while game is on option, this problem opens me a new launcher page...
#213 [08:03] * manuel [webchat@5-231-155-78.ktk-ip.de] has joined #minecrafthelp
#214 [08:03] <manuel> hallo
#215 [08:04] <manuel> ich habe ein problem ich kann mich nicht anmelden mir wird angezeigt das ich keine verbindung zum server herstellen kann
#216 [08:07] <manuel> hallo?
#217 [08:19] <manuel> hhhhhhhhhhhhheeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
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#226 [09:48] * Cathal [webchat@089-101-121089.ntlworld.ie] has joined #minecrafthelp
#227 [09:48] <Cathal> hi
#228 [09:48] <Cathal> no email reset has been sent when i requested it
#229 [09:50] * samv [webchat@ip-173-119-245-142.chcgil.spcsdns.net] has joined #minecrafthelp
#230 [09:50] <samv> my game keeps crashing, I think it may have something to do with java
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#232 [09:57] * Electronzer [webchat@cpc140394-brnt3-2-0-cust516.4-2.cable.virginm.net] has joined #minecrafthelp
#233 [10:00] <Electronzer> Hi, my account wont let me in as I don't know the password and the email isn't in access anymore and I want to download Minercraft on a different computer. I can't do it and don't know how to get my account back. I still have the account on my computer if that means anything. Thanks again. Josh
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#236 [10:13] * maro [~maro@port-92-196-46-187.dynamic.qsc.de] has joined #minecrafthelp
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#238 [11:00] * tes [webchat@oms-byod-users.fcps.org] has joined #minecrafthelp
#239 [11:00] <tes> yo
#240 [11:00] <tes> Hello
#241 [11:00] * tes [webchat@oms-byod-users.fcps.org] has quit. (Client Quit)
#242 [11:08] * tracerkill710 [webchat@c-68-60-101-48.hsd1.mi.comcast.net] has joined #minecrafthelp
#243 [11:09] <tracerkill710> Hey I'm trying to migrate my minecraft acount from quite a few years ago and migration has been an issue. Can I get some assistance?
#244 [11:10] <Morpheus> tracerkill710, Hey. What's up?
#245 [11:11] <tracerkill710> So what's going on is that my old account from before microsoft owned minecraft is hard to recover especially since it was under my dads email since I was young at that time
#246 [11:12] * WodakPL [webchat@abst15.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
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#249 [11:17] * ngd [webchat@c-73-78-218-163.hsd1.co.comcast.net] has joined #minecrafthelp
#250 [11:17] <ngd> Hello, I am not able to migrate my account.
#251 [11:17] <Morpheus> ngd, Hey. What's the issue?
#252 [11:18] <ngd> When I go to migrate my account nothing seems to happen. I opened a ticket 2 weeks ago but never heard back. I tried again today but now I'm getting a message that I've tried too many times.
#253 [11:18] <Morpheus> ngd, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#254 [11:18] <Morpheus> ??> ngd tools/hjt
#255 [11:18] <Absol> ngd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#256 [11:18] <Absol> ngd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#257 [11:20] <ngd> Uhm, no offence, but what are we trying to find via HijackThis? I just need help with my account being migrated. Can someone do it for me on the backend?
#258 [11:20] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#259 [11:21] <Morpheus> ngd, I want to see if any programs could be blocking the migration process, the program is harmless and won't damage your computer in any way. It simply lists all the running programs on your PC so we can find the offending ones
#260 [11:21] <ngd> FWIW ive tried via IE, Chrome, Edge. Clicking the migrate button just doesnt seem to do anything. I assume theres something wrong with my account thats causing the form not to work.
#261 [11:21] <ngd> Fine
#262 [11:21] <Capfan67> ngd, We are not Mojang, and can't fix your account. In regards to your support ticket two weeks ago, you have a bit to wait yet.
#263 [11:21] <Capfan67> ngd, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#264 [11:22] <Capfan67> ngd, Having said that, Morpheus is looking for a technical reason that you can't migrate, which is what we do in this technical channel.
#265 [11:23] <ngd> Okay, thats a better answer. I was unsure if the community volunteers had access to any Mojang systems. I wont waste your time with the HijackThis session, I doubt you are going to find anything of use. Just figured I would try this channel since Mojang tickets are taking a MONTH to action. Pretty bad CS if you ask me. Thanks anyway! Have a good da
#266 [11:23] <ngd> y.
#267 [11:38] * maro [~maro@port-92-196-46-187.dynamic.qsc.de] has quit. (Quit: Kein Bock mehr)
#268 [11:41] * AndreaLollez [webchat@net-2-42-182-227.cust.vodafonedsl.it] has joined #minecrafthelp
#269 [11:42] <AndreaLollez> I can't log in my MC account and even i send a mail to reset my password on my registered e-mail account i don't receive any mail at all, what's wrong?
#270 [11:42] <Morpheus> AndreaLollez, Hey. What does it say when you try to login?
#271 [11:43] <AndreaLollez> Error! Unknown e-mail address or password.
#272 [11:43] <Morpheus> AndreaLollez, I'd like to run a check for any software which could be blocking your login: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#273 [11:43] <Morpheus> ??> AndreaLollez tools/hjt
#274 [11:43] <Absol> AndreaLollez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#275 [11:43] <Absol> AndreaLollez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#276 [11:44] <AndreaLollez> Ok i will
#277 [11:46] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#278 [11:46] <AndreaLollez> https://paste.ubuntu.com/p/p2bhmv5swt/
#279 [11:46] <AndreaLollez> That's the link to my logs
#280 [11:46] <Morpheus> Thanks, hold on
#281 [11:46] <AndreaLollez> Sure
#282 [11:47] <Morpheus> AndreaLollez, Uninstall hamachi and try disabling softether VPN
#283 [11:48] <AndreaLollez> I'm not sure that's the issue since i can log in just fine with my second MC account. Do you still think i have to unistall those?
#284 [11:48] <Morpheus> AndreaLollez, You can try just disabling softether and see if the issue persists, if it does then uninstall both and then try to login
#285 [11:48] <AndreaLollez> Ok i will
#286 [11:48] <AndreaLollez> Sec
#287 [11:57] <AndreaLollez> Ok i did unistall both of them and i tried again with no changes at all sadly
#288 [11:59] * onesummersday [webchat@5-231-174-54.ktk-ip.de] has joined #minecrafthelp
#289 [12:00] <Morpheus> AndreaLollez, Have you sent an email to mojang yet?
#290 [12:00] <onesummersday> hey guys can someone help me i cant log in anymore and im also blocked from the mojang website
#291 [12:00] <Morpheus> onesummersday, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#292 [12:00] <Morpheus> ??> onesummersday tools/hjt
#293 [12:00] <Absol> onesummersday: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#294 [12:00] <Absol> onesummersday: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#295 [12:01] <AndreaLollez> Morpheus Yes i did but since there was no reply in days i just wanted to try this chat out to see if it could solved here
#296 [12:01] * onesummersday [webchat@5-231-174-54.ktk-ip.de] has quit. (Client Quit)
#297 [12:01] <Morpheus> AndreaLollez, That's as much as we can do sadly, we can't handle account issues here. All we can do is refer people to contact mojang
#298 [12:01] <Morpheus> ??> AndreaLollez account/send-email/wait-time
#299 [12:01] <Absol> AndreaLollez: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#300 [12:02] <AndreaLollez> Oh okok thanks for your time then!
#301 [12:02] <Morpheus> AndreaLollez, No worries! Good luck with getting your account back
#302 [12:03] <AndreaLollez> I think i just figured out how to solve it! Thanks a lot dude!!!!
#303 [12:03] * AndreaLollez [webchat@net-2-42-182-227.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#304 [12:23] * LivelyMehOtaku [webchat@c-75-70-157-44.hsd1.co.comcast.net] has joined #minecrafthelp
#305 [12:24] <LivelyMehOtaku> My mc launcher says it couldn't set pixel format. there was no update for my graphics driver. dxdiag: https://paste.ubuntu.com/p/CFcd6nvrqb/
#306 [12:27] * ded9501 [webchat@170.239.248.12] has joined #minecrafthelp
#307 [12:29] <ded9501> I forgot my account email, but I have the nick and the first password
#308 [12:30] <LivelyMehOtaku> im not an expert but can't you log in with your user?
#309 [12:30] <ded9501> I think no
#310 [12:31] <ded9501> I really need help
#311 [12:31] <ded9501> Was a long time, and now I want play
#312 [12:31] <ded9501> but, i don't know my email
#313 [12:34] <LivelyMehOtaku> this might help https://help.mojang.com/customer/en/portal/articles/329530-changing-your-email-address-legacy-minecraft-accounts-
#314 [12:34] * lekkerhammetje [webchat@ip4da6357d.direct-adsl.nl] has joined #minecrafthelp
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#317 [12:49] * Gcastle [webchat@94.107.26.239] has joined #minecrafthelp
#318 [12:56] <Gcastle> Hello. I just started playing minecraft. im not super techical.. yesterday it worked, playing in the same world with my bf. but today when i try to play in the same world alone, game crashes and says "an unexpected issue ocurred, and the game has crashed. we're sorry for the inconvenience."
#319 [12:56] <Gcastle> Do you have any idea how to help me? - Camilla
#320 [12:57] * Kuro5 [webchat@81-234-201-121-no112.tbcn.telia.com] has joined #minecrafthelp
#321 [12:59] <Gcastle> I btw use window 8.. and i have made sure to install java, and i tried some different launch options...
#322 [13:00] <Kuro5> Could anyone help me with a problem with the installation? It says that the Setup Wizard has ended prematurely because of an error.
#323 [13:18] <Morpheus> ??> Gcastle launcher/log
#324 [13:18] <Absol> Gcastle: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#325 [13:18] <Morpheus> Kuro5, Does it give you any sort of error code?
#326 [13:27] * supbitches323 [webchat@p5DC3C830.dip0.t-ipconnect.de] has joined #minecrafthelp
#327 [13:27] * Absol kicked supbitches323 from #minecrafthelp (Reason: upbitches323 :Keep it civilized, you are just a human being)
#328 [13:29] <Gcastle> Morpheus Absol https://paste.ubuntu.com/p/nvPZnNSrND/ here is the log
#329 [13:31] <Capfan67> Gcastle, Hold tight. The issue is an easy one to solve. Morpheus should be right back.
#330 [13:32] <Gcastle> glad to hear, thanks
#331 [13:32] <Capfan67> Gcastle, Meanwhile, follow these instructions:
#332 [13:32] <Capfan67> ??> Gcastle info/vars
#333 [13:32] <Absol> Gcastle: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#334 [13:32] <Morpheus> Gcastle, You've got something in your environment variables which is blocking the amount of RAM that can be allocated to java programs, follow the steps Capfan67 just linked :D
#335 [13:34] <Gcastle> allright, i'll go follow the instructions :) thanks a lot, and for the quick answers
#336 [13:34] <Morpheus> No problem!
#337 [13:50] * Nieznany [webchat@host-31-135-162-90.inm.net.pl] has joined #minecrafthelp
#338 [13:50] * Nieznany [webchat@host-31-135-162-90.inm.net.pl] has quit. (Client Quit)
#339 [13:58] * dillon [webchat@cpc101502-car22-2-0-cust571.18-3.cable.virginm.net] has joined #minecrafthelp
#340 [13:59] <dillon> im not recieving my password reset but i dont know which email i used for my account either to be honest so im not sure what to do
#341 [14:00] <Morpheus> dillon, MCHELP
#342 [14:00] <Morpheus>
#343 [14:00] <Morpheus> There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#344 [14:00] <Morpheus> Screen reader support enabled.
#345 [14:00] <Morpheus>
#346 [14:00] * Absol kicked Morpheus from #minecrafthelp (Reason: orpheus :Stop spamming)
#347 [14:00] <Capfan67> dillon, Do you have a Mojang account or a Legacy account (login with email or username)?
#348 [14:00] * Morpheus [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#349 [14:00] <Morpheus> Gg me
#350 [14:00] <Capfan67> *giggles at Morpheus*
#351 [14:00] <dillon> i know my username
#352 [14:00] <Morpheus> dillon, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#353 [14:00] <Capfan67> dillon, But my question was, which do you login with?
#354 [14:01] <dillon> oh my mojang account
#355 [14:01] <dillon> im not sure what legacy is
#356 [14:01] <Morpheus> Capfan67, Not sure what I copied there but it went horribly wrong
#357 [14:01] <Capfan67> dillon, Ok. So you login with email, but not sure which email you login with?
#358 [14:01] <dillon> yes
#359 [14:02] <Capfan67> dillon, One way to figure out which one of your many emails is the one is to request a password reset on each one of them. The one that gets a response has a Mojang account attached.
#360 [14:02] <Capfan67> Morpheus, Looked like you pasted the entire row, rather than a cell.
#361 [14:02] <dillon> thats the thing i tried that but havent recieved one on any
#362 [14:02] <Morpheus> Capfan67, That would do it :P
#363 [14:03] <Capfan67> dillon, If you don't receive system emails (in your inbox or junk/spam folders), then refer back to Morpheus' comment and link.
#364 [14:03] <Capfan67> dillon, Ultimately, this means you will need to contact Mojang to recover your account. Do you need a link?
#365 [14:06] <dillon> well i cant use any of them help links because they require a log in and i dont know my login
#366 [14:07] <Capfan67> This is the link. It does not require you to be logged in to view: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#367 [14:08] <Capfan67> Here is the link to submit a support request: https://help.mojang.com/customer/portal/emails/new
#368 [14:08] <dillon> right i have subbed a request
#369 [14:09] <dillon> do you know how long a reply takes?
#370 [14:09] <Capfan67> dillon, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#371 [14:09] <Capfan67> dillon, Sounds like you're on track. Just a matter of waiting now.
#372 [14:10] <dillon> thank you
#373 [14:11] * dillon [webchat@cpc101502-car22-2-0-cust571.18-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#374 [14:14] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#375 [14:16] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#376 [14:21] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#377 [14:47] * Gasoholic [webchat@75-110-146-211.nbrncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#378 [14:50] <Gasoholic> Hey, so my friends have made a realm recently, and they sent a link into the discord that we use. However, it doesn't register my account when I click on the link, it says that I have to buy the game, even though I have already bought the game. How do i get into their realm? Im on pc and I have the invite code btw
#379 [14:50] <Gasoholic> Hey, so my friends have made a realm recently, and they sent a link into the discord that we use. However, it doesn't register my account when I click on the link, it says that I have to buy the game, even though I have already bought the game. How do i get into their realm? Im on pc and I have the invite code btw
#380 [14:56] * Gasoholic [webchat@75-110-146-211.nbrncmtk01.res.dyn.suddenlink.net] has left #minecrafthelp
#381 [15:30] * Jackie9 [webchat@c-76-100-63-174.hsd1.md.comcast.net] has joined #minecrafthelp
#382 [15:31] <Jackie9> hi minecraft java edition will lauch nyt then when it opens it freezes and says not responding
#383 [15:31] <Jackie9> *but
#384 [15:32] <Jackie9> is what i meant to say
#385 [15:47] * Lahrst [webchat@c-24-15-108-76.hsd1.il.comcast.net] has joined #minecrafthelp
#386 [15:47] * Lahrst [webchat@c-24-15-108-76.hsd1.il.comcast.net] has quit. (Client Quit)
#387 [15:58] * Herbevg21 [webchat@dsl-187-137-108-115-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#388 [15:59] * Stealthyhamburg [webchat@68-205-113-52.res.bhn.net] has joined #minecrafthelp
#389 [15:59] <Herbevg21> I can´t enter to game
#390 [15:59] * Stealthyhamburg [webchat@68-205-113-52.res.bhn.net] has quit. (Client Quit)
#391 [16:10] * Swedish_FoxX7 [webchat@213-163-145-67.customers.ownit.se] has joined #minecrafthelp
#392 [16:11] * MagicZamboni [webchat@smtp.huntington.edu] has joined #minecrafthelp
#393 [16:14] <Swedish_FoxX7> I have just bought the Minecraft game for mac but I can not open it. It crashes when I press play and say that Java unexpected closed down. These are the details that shows up:
#394 [16:18] * j_russ_ [webchat@S010610561190bea5.vs.shawcable.net] has joined #minecrafthelp
#395 [16:19] <j_russ_> people having trouble connecting to my server, they are getting error io.netty.channel.AbstractChannel$AnnotatedSocketException:
#396 [16:20] <j_russ_> I have ipv6
#397 [16:21] <Swedish_FoxX7> Process: java [569] Path:/Users/USER/Library/Application Support/minecraft/*/jre.bundle/Contents/Home/bin/java Identifier: java Version: 1.0 (1.0) Code Type:X86-64 (Native)
#398 [16:21] <Swedish_FoxX7> Parent Process: launcher [561] Responsible: launcher [561] User ID:501
#399 [16:22] * Swedish_FoxX7 [webchat@213-163-145-67.customers.ownit.se] has quit. (Quit: webchat.esper.net)
#400 [16:25] * pokmoonn1 [webchat@mail.wndar.com] has joined #minecrafthelp
#401 [16:26] <pokmoonn1> how do we activate our Minecraft code
#402 [16:26] <pokmoonn1> (Minecraft for java)
#403 [16:26] <MagicZamboni> https://paste.gg/p/anonymous/889a91b8f15d4ee4a5feb1bee72327fd
#404 [16:27] <MagicZamboni> pokmoonn1 try this: https://www.minecraft.net/en-us/redeem/
#405 [16:28] <pokmoonn1> we purchased it online (from Minecraft java demo link to register/purchase) but Minecraft java is still in demo mode and we don't see anywhere to enter the order number, etc.
#406 [16:29] <pokmoonn1> (p.s. thanks MagicZamboni)
#407 [16:29] <MagicZamboni> did it work?
#408 [16:33] * Actio [webchat@p4FE19BFA.dip0.t-ipconnect.de] has joined #minecrafthelp
#409 [16:33] * Actio [webchat@p4FE19BFA.dip0.t-ipconnect.de] has quit. (Client Quit)
#410 [16:34] <pokmoonn1> the link said that we already own Minecraft and prompted us to download it again. So we deleted it from out downloads and applications folders and are downloading it and reinstalling it (so we're not quite done following/finishing the link you sent)
#411 [16:42] * NewStark [webchat@lfbn-lyo-1-738-101.w90-119.abo.wanadoo.fr] has joined #minecrafthelp
#412 [16:43] * MagicZamboni [webchat@smtp.huntington.edu] has quit. (Quit: webchat.esper.net)
#413 [16:45] <NewStark> Hi, I'm coming back because I had a problem with the Minecraft launcher telling me that it cannot find net.minecraft.client.main.Main and then the game wouldn't launch, anyone has a solution or the same problem ?
#414 [17:00] * Pop [webchat@c-71-196-142-237.hsd1.co.comcast.net] has joined #minecrafthelp
#415 [17:01] <Pop> The game crashed whilst initializing game
#416 [17:01] <Pop> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#417 [17:01] <Pop> I keep getting this error when trying to play the game
#418 [17:02] * Pop [webchat@c-71-196-142-237.hsd1.co.comcast.net] has quit. (Client Quit)
#419 [17:02] * NebulaGaming [webchat@192.82.17.248] has joined #minecrafthelp
#420 [17:03] <NebulaGaming> Hi Im having an issue with launching my minecraft. When I launch it, I get this Error details: The requested operation requires elevation.
#421 [17:03] <NebulaGaming> Error details: The requested operation requires elevation. Filename on disk: javaw.exePath: C:\Program Files (x86)\Minecraft\runtime\jre-x64\bin\javaw.exeExists: file
#422 [17:07] * SocketRocket [webchat@75-111-226-146.lbbkcmtk04.res.dyn.suddenlink.net] has joined #minecrafthelp
#423 [17:07] <SocketRocket> hello
#424 [17:09] <SocketRocket> So my minecraft when I go to open the launcher appers on my task bar and when my mouse hover on it i see the small mini window but it never opens I have tried to repair it with the minecraft wizard but it doesn't work
#425 [17:23] * mike1 [webchat@103.196.139.162] has joined #minecrafthelp
#426 [17:23] <mike1> hit
#427 [17:23] <mike1> hi
#428 [17:23] * mike1 [webchat@103.196.139.162] has quit. (Client Quit)
#429 [17:31] * j_russ_ [webchat@S010610561190bea5.vs.shawcable.net] has quit. (Quit: webchat.esper.net)
#430 [17:32] * SocketRocket [webchat@75-111-226-146.lbbkcmtk04.res.dyn.suddenlink.net] has joined #minecrafthelp
#431 [17:33] <SocketRocket> When I open Minecraft i get it opened on task bar and When i hover over it with mouse I see mini window but window never opens up
#432 [17:45] * Tigermoth [webchat@mtnbb.com] has joined #minecrafthelp
#433 [17:45] <SocketRocket> hi
#434 [17:46] <Tigermoth> Hey I accedentaly changed my minecraft username, can you reverse it?
#435 [17:46] <SocketRocket> no im trying to get help too
#436 [17:46] <Tigermoth> I have a acctive YT channel so I cant wait the full 30 days
#437 [17:46] <SocketRocket> but try going into your launcher and account settings
#438 [17:46] <Tigermoth> thanks
#439 [17:47] <Capfan67> Tigermoth, Hi.
#440 [17:47] <Tigermoth> Hey I accedentaly changed my minecraft username, can you reverse it?
#441 [17:47] <Capfan67> Tigermoth, There's a 30 day cooldown with name changes. You can message Mojang, but they're almost 30 days behind realtime right now also, so that won't gain you much.
#442 [17:47] <SocketRocket> hey
#443 [17:48] <SocketRocket> When I open Minecraft i get it opened on task bar and When i hover over it with mouse I see mini window but window never opens up
#444 [17:48] <Capfan67> Tigermoth, ..and "We" can't reverse it. This is a volunteer technical support channel. We aren't Mojang.
#445 [17:48] <Tigermoth> I have a acctive YT channel so I cant wait the full 30 days
#446 [17:48] <Tigermoth> ok
#447 [17:48] <Capfan67> SocketRocket, Ah. There's a fairly simple fix for that.
#448 [17:48] <SocketRocket> yes
#449 [17:48] <Capfan67> SocketRocket, Shift-right click the icon, and select "maximize".
#450 [17:49] <SocketRocket> thank you so much
#451 [17:49] <Capfan67> SocketRocket, You bet.
#452 [17:49] * SocketRocket [webchat@75-111-226-146.lbbkcmtk04.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#453 [17:50] <Tigermoth> is socketrocket a mojang person?
#454 [17:50] <Capfan67> Tigermoth, Nope. They were just someone who needed technical help with their client.
#455 [17:51] <Capfan67> Tigermoth, There aren't any Mojang employees in this channel.
#456 [17:51] * Alex1 [webchat@173-19-30-184.client.mchsi.com] has joined #minecrafthelp
#457 [17:51] * Porkyle [~Porkyle@176-93-21-146.bb.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#458 [17:51] <Tigermoth> btw i was in the middle of typing when I hit ENTER and I CANT record with the name "Tiqerm"
#459 [17:51] <Alex1> Hello can I have help? Every time I try to start a world on 1.13.2 my game crashes
#460 [17:52] <Capfan67> Tigermoth, I understand your distress. Sadly, I don't think there's anything you can do but wait. Again, you could open a support ticket, but they're nearly 4 weeks behind real time with responses at the moment.
#461 [17:52] <Tigermoth> can you contact a mojang enploy please?
#462 [17:53] <Capfan67> Alex1, Do you see an error number or description?
#463 [17:53] <Alex1> I have a crash report?
#464 [17:53] <Capfan67> Alex1, Paste it here:
#465 [17:53] <Capfan67> ??> Alex1 paste
#466 [17:53] <Absol> Alex1: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#467 [17:54] * brian [webchat@108-72-86-40.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#468 [17:54] <Tigermoth> I need this name back now tho
#469 [17:54] <Capfan67> Tigermoth, We don't have immediate access to Mojang. We contact them for account issues the same way you do, with the support request form.
#470 [17:55] <Tigermoth> so there isnt ANY way you can help me
#471 [17:55] <Tigermoth> ANY?
#472 [17:55] <Alex1> https://paste.ubuntu.com/p/Vd8t5rM8ZC/
#473 [17:55] <brian> i recently bought jave version of minecraft, can i play with tablet version?
#474 [17:55] <Capfan67> Tigermoth, This is a volunteer technical support channel. We aren't Mojang. We can't fix account issues.
#475 [17:55] <Alex1> I think I did that right
#476 [17:55] <Capfan67> Alex1, Stand by...
#477 [17:56] <Tigermoth> last time i hit enter when i was finding names it just told me if it was avaleble\
#478 [17:56] <Tigermoth> the communaty im a part of in minecraft is my life
#479 [17:56] <Tigermoth> i cant play with this name
#480 [17:57] <Tigermoth> please
#481 [17:57] <Capfan67> Tigermoth, No one here can change your name. You can contact mojang, but that's unlikely to change your cooldown time. I don't know what else to tell you.
#482 [17:58] <Capfan67> Alex1, That's sometimes a driver issue, and sometimes overlay issues. Let's start with your hardware and drivers:
#483 [17:58] <Capfan67> ??> Alex1 win/dxdiag
#484 [17:58] <Absol> Alex1: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#485 [17:58] <Tigermoth> cant you get mojang help faster cuz your there support groop
#486 [17:59] <Capfan67> brian, Java Edition and Bedrock Edtion (mobile version) are not the same, but would require separate purchases.
#487 [17:59] <Tigermoth> ??
#488 [17:59] <Capfan67> Tigermoth, No. As I've explained, we don't have immediate access to Mojang.
#489 [17:59] <brian> thanks, i just bought it from mojang, any way to return it?
#490 [18:00] <Tigermoth> what about absol
#491 [18:00] <Capfan67> ??> brian account/refund
#492 [18:00] <Absol> brian: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#493 [18:00] <Capfan67> Tigermoth, Absol is a bot. Note it follows my commands.
#494 [18:01] <brian> i guess there is not phone number, only email? Capfan67 Absol thanks you
#495 [18:01] <Capfan67> Tigermoth, Focus your energy on how to use your name change/dilemma as a humorous way to promote your brand. Make your mistake work for you. It's your path forward.
#496 [18:02] <Tigermoth> ok
#497 [18:02] <Alex1> What I got was very long is that okay?
#498 [18:02] <Capfan67> brian, No phone number, no. Just the form. I can tell you that they prioritize refund requests. Be sure to mention that in the subject.
#499 [18:02] <Alex1> https://paste.ubuntu.com/p/85sRBVdnkq/
#500 [18:02] <Capfan67> Alex1, Paste to the site provided. Long is just fine.
#501 [18:04] * Alex1 [webchat@173-19-30-184.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#502 [18:04] <Capfan67> Alex1, Your current driver is dated 2014. Here's a link to the updated driver: https://downloadcenter.intel.com/product/81499
#503 [18:06] * Alex1 [webchat@173-19-30-184.client.mchsi.com] has joined #minecrafthelp
#504 [18:07] <Alex1> I was just on but my wifi shut off
#505 [18:07] <Alex1> Is the person that was helping me still there?
#506 [18:07] <Capfan67> Alex1, Your current driver is dated 2014. Here's a link to the updated driver: https://downloadcenter.intel.com/product/81499
#507 [18:07] <Alex1> Do you think that is the issue?
#508 [18:08] <Capfan67> Alex1, Again, that error is usually one of two things: Old or incorrect driver, or overlays. If the driver update doesn't solve the issue, we'll look at your running programs.
#509 [18:09] <Alex1> Okay so I just download the Intel DSA? Will it harm my computer?
#510 [18:09] <Capfan67> Alex1, As a note, Sony hasn't updated that driver since 2015. That's a bad sign in terms of hardware support. Hopefully the Intel driver solves the issue.
#511 [18:09] * Dreamzs [webchat@pa49-199-117-183.pa.vic.optusnet.com.au] has joined #minecrafthelp
#512 [18:10] <Dreamzs> Hi!
#513 [18:10] <Dreamzs> I need help with my account login
#514 [18:10] <Capfan67> Alex1, You're downloading a driver directly from Intel for your Intel graphics. It won't hurt your computer.
#515 [18:11] <Capfan67> Dreamzs, What help do you need?
#516 [18:11] <Alex1> Alright, once I have downloaded that should I try to start up my minecraft again?
#517 [18:11] <Dreamzs> My account is attached to my old email which I deleted. So I need to recover it. I had the old edition back around beta minecraft java edition
#518 [18:11] <Dreamzs> happy to provide any details you need Capfan
#519 [18:11] <Dreamzs> Capfan67
#520 [18:12] <Capfan67> Alex1, Install the driver. Make sure the install is successful. Reboot if requested. Then test minecraft.
#521 [18:12] <Capfan67> Dreamzs, Don't post any details in this channel. We are not Mojang. We are volunteer technical support.
#522 [18:12] <Capfan67> Dreamzs, We can help if your account issues is technical in nature, otherwise we point to support pages.
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#526 [18:13] <Tigermoth> hey
#527 [18:14] <Capfan67> Tigermoth, Welcome back.
#528 [18:14] <Tigermoth> one more thing
#529 [18:15] <Tigermoth> if i change the name on my alt to what i wanted, can i swich the names on my main account and my alt account?
#530 [18:16] * Alex1 [webchat@173-19-30-184.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#531 [18:16] <Capfan67> Tigermoth, When you change names, you have a 30 day cooldown before changing again. Your old name is locked for 37 days, giving you 1 week to change it back after.
#532 [18:16] <Tigermoth> i know
#533 [18:16] <Tigermoth> but can i swich the names
#534 [18:16] <Capfan67> Tigermoth, So, the short answer is, no one (including your alt) can have your old account name for 37 days.
#535 [18:16] <Tigermoth> i want a diff name
#536 [18:17] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#537 [18:17] <Tigermoth> then what my old name was
#538 [18:17] <Aminah28> Hello
#539 [18:17] <Capfan67> Tigermoth, The process would involve sniping your old name on your alt account in 37 days.
#540 [18:17] <Capfan67> Aminah28, Hi.
#541 [18:18] <Tigermoth> so i can take the name on my alt but can i swich the names between the accounts?
#542 [18:18] <Tigermoth> if i wanted a diff name
#543 [18:18] <Capfan67> Tigermoth, Mojang doesn't offer "name switching" feature that I'm aware of.
#544 [18:18] <Tigermoth> maybe a account swich?
#545 [18:18] <Tigermoth> thing
#546 [18:19] <Capfan67> Tigermoth, If you think that service would have commercial value, you can certainly suggest it. Do you need Mojang's feedback link?
#547 [18:19] <Capfan67> Tigermoth, Since you end up exactly where you started, I don't see it having any demand, but you might make a compelling case.
#548 [18:19] <Tigermoth> like i play on hypixel so i have a really good rank on there
#549 [18:20] <Tigermoth> so if i could swich the accounts
#550 [18:20] <Tigermoth> cuz i dont want to be a non rank with the name that i want
#551 [18:20] <Capfan67> Tigermoth, Hypixel accounts are stored by UUID, so I don't think that's going to work the way you think.
#552 [18:21] <Tigermoth> UUID?
#553 [18:21] <Tigermoth> whats that?
#554 [18:21] <Capfan67> Tigermoth, It's unique user identifier. It's a number associated with your account.
#555 [18:22] <Tigermoth> so if i change my name will my rank be gone?
#556 [18:22] * Orion [webchat@dsl-179-210.dynamic-dsl.frii.net] has joined #minecrafthelp
#557 [18:22] <Capfan67> Tigermoth, https://namemc.com/profile/Tigermoth.1
#558 [18:22] <Tigermoth> oh that
#559 [18:22] <Capfan67> Tigermoth, As long as a server properly uses your UUID for player data, name changes have no effect.
#560 [18:22] <Capfan67> Tigermoth, As a note, if that's your profile, your name hasn't changed.
#561 [18:23] <Tigermoth> but if i swich the names with my accounts then i will have the name that i want on my main
#562 [18:23] <Orion> I know longer have access to my email associated with my account and I don't know my security questions because I set them up almost 10 years ago (8 to be exact)
#563 [18:23] <Capfan67> Orion, In that case, you'll need to contact Mojang Support:
#564 [18:23] <Capfan67> ??> Orion account/send-email
#565 [18:24] <Absol> Orion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#566 [18:24] <Absol> Orion: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#567 [18:24] <Capfan67> Tigermoth, You have control over name changes. It just takes time.
#568 [18:24] <Tigermoth> but can you name swich?
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#570 [18:25] * Giddy [webchat@69-179-9-220.dyn.centurytel.net] has joined #minecrafthelp
#571 [18:25] <Capfan67> Tigermoth, As I said, I am not aware of any service Mojang offers to allow players to switch names between accounts.
#572 [18:25] <Tigermoth> oh
#573 [18:25] <Tigermoth> ok
#574 [18:26] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. (Ping timeout: 198 seconds)
#575 [18:26] <Tigermoth> btw are you sure that there arnt any more staff that i can contact?
#576 [18:26] * GeRaged [webchat@tmo-120-134.customers.d1-online.com] has joined #minecrafthelp
#577 [18:26] <GeRaged> Hey is somebody here?
#578 [18:26] * brian [webchat@108-72-86-40.lightspeed.stlsmo.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#579 [18:26] <Capfan67> GeRaged, Lots of somebodys are here.
#580 [18:27] <Giddy> Ok so I’m not sure what is goin on with my account but when I go on any server i cannot see other players chat I can see like whoever joined the game and stuff but no just general chat messages also no one ever responds to my chat messages could i be banned? I’m sure I didn’t do anything wrong
#581 [18:27] <GeRaged> If I go to https://account,mojang.com/ it says me "Request blocked"
#582 [18:27] <Capfan67> Tigermoth, There are lots of helpers who are here from time to time. None of the are Mojang employees.
#583 [18:28] <Capfan67> GeRaged, That's often caused by malicious software. Let's see:
#584 [18:28] <Capfan67> ??> GeRaged tools/hjt
#585 [18:28] <Absol> GeRaged: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#586 [18:28] <Absol> GeRaged: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#587 [18:28] <Tigermoth> but are there any mojang employees that i can contact?
#588 [18:28] <Capfan67> Giddy, That sounds like you have chat disabled. Let me hunt down the location of that setting in the options...
#589 [18:29] * bildramer [~bildramer@2a02:587:540b:b800:ac9b:cca1:4258:dfa9] has quit. (Ping timeout: 180 seconds)
#590 [18:29] * Jenny [webchat@142.120.38.41] has joined #minecrafthelp
#591 [18:29] <GeRaged> Absol https://hasteb.in/opizeley.yaml
#592 [18:29] <Giddy> Ok
#593 [18:29] * bildramer [~bildramer@2a02:587:540b:b800:ac9b:cca1:4258:dfa9] has joined #minecrafthelp
#594 [18:29] <Jenny> hello
#595 [18:30] <Capfan67> GeRaged, Please use the website listed so we can process the report.
#596 [18:30] <Giddy> I don’t think I ever disabled it
#597 [18:30] <GeRaged> Absol Capfan67 https://paste.ubuntu.com/p/zSzb2TQrWF/
#598 [18:30] <Capfan67> Giddy, look at Options > Chat settings > Chat: Make sure the setting is "shown".
#599 [18:31] <Giddy> Ok brb
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#603 [18:32] <Capfan67> GeRaged, On the bright side, you don't have any incompatible software on the list. When do you see that error? When logging into the website, or when doing something specific?
#604 [18:33] <Capfan67> Jenny, Hi.
#605 [18:33] <Giddy> And I’m supposed to change those settings in Minecraft app?
#606 [18:34] <Capfan67> Giddy, From the Java Edition client main menu, you should see an "Options" button.
#607 [18:34] * Tigermoth [webchat@mtnbb.com] has quit. (Quit: webchat.esper.net)
#608 [18:35] <Jenny> i have 2 questions.
#609 [18:35] <Giddy> Java edition? I play on mobile I’m kinda confused sorry
#610 [18:36] <Capfan67> Giddy, Ah.. This is a Java Edition support channel. It might take some research, but look for a similar feature in Bedrock.
#611 [18:36] <Giddy> Oh ok
#612 [18:36] <Capfan67> Jenny, Ok. What are your questions?
#613 [18:37] <Giddy> Thanks for the help I did contact Moland but I figured I might get my answer faster here
#614 [18:37] <Giddy> Mojang*
#615 [18:38] * Giddy [webchat@69-179-9-220.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#616 [18:40] <Jenny> well... my friend made his own minecraft server yesterday connected with hamachi and uh everytime i joined his server it would immediately crash me. the thing is, there were 4 of us and i was the only one who couldn’t get in. do yoou perhaps know why?
#617 [18:41] <Capfan67> Jenny, Hamachi is terrible software, for just the reason you're asking. If you friend want's to run their own server, the might look at this resource: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
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#619 [18:42] <Aminah28> Hello
#620 [18:42] <Capfan67> Aminah28, Hi
#621 [18:42] * Lord_of_Life [~Lord@77.28.164.11] has joined #minecrafthelp
#622 [18:42] <Aminah28> So i paid the money for the game and it didn't download
#623 [18:42] <Capfan67> Aminah28, Which Edition?
#624 [18:43] <Aminah28> Java Edition
#625 [18:44] <Capfan67> Aminah28, If you log into Mojang.com and look at your account page, there should be a link. Or, you can download the launcher here: https://launcher.mojang.com/download/MinecraftInstaller.msi
#626 [18:44] <Aminah28> Thanks!
#627 [18:44] <Jenny> alright thank you. my 2nd question has to do with changing my date of birth. i was wondering if you were able to do that.
#628 [18:45] <Aminah28> I hope it works.
#629 [18:48] * danny [webchat@ool-457324c0.dyn.optonline.net] has joined #minecrafthelp
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#631 [18:49] <danny> o i need help with the security questions since i dont remember them and my email address hasn't been in use for a long time
#632 [18:49] * Jenny [webchat@142.120.38.41] has joined #minecrafthelp
#633 [18:49] <Capfan67> danny, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Customer Support. Do you need a link?
#634 [18:49] <danny> yes please
#635 [18:50] <Capfan67> ??> danny account/send-email
#636 [18:50] <Absol> danny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#637 [18:50] <Absol> danny: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#639 [18:51] <Aminah28> Hi
#640 [18:52] <Aminah28> So I installed it and logged in but it says i don't have Java Edition.
#641 [18:53] <Capfan67> Aminah28, Do you mean Mojang.com account page tells you that you have no license?
#642 [18:56] * Jenny [webchat@142.120.38.41] has joined #minecrafthelp
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#644 [18:57] <Capfan67> Ok folks, I'm off to fix dinner. Take care all!
#645 [18:57] <Capfan67> *afk*
#646 [18:57] <Aminah28> No when i installed the game it says play demo.
#647 [18:57] * Jenny [webchat@142.120.38.41] has joined #minecrafthelp
#648 [18:58] * Quasar117_ [webchat@c-98-220-68-249.hsd1.il.comcast.net] has joined #minecrafthelp
#649 [18:58] <Quasar117_> Hello
#650 [18:58] <Jenny> so about my 2nd question, i was wondering if my DOB on mojang can be changed. :o
#651 [18:58] * rios62 [webchat@99-6-80-28.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#652 [18:59] <Quasar117_> I have problems with minecraft realm
#653 [18:59] <Quasar117_> It says i need to buy it but i already bought it, also my friend is able to play on my realm, and he's doing it right now.
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#663 [19:33] * gaybee [webchat@072-238-071-088.res.spectrum.com] has joined #minecrafthelp
#664 [19:34] <gaybee> hi! i'm having an issue where minecraft crashes after a few seconds of me clicking on play. when i tried with an older version (one of the 12.x's), it just hanged on a white screen i couldn't close. any help would be great!
#665 [19:34] <Capfan67> gaybee, That's sometimes caused by incompatible software. Let's take a look:
#666 [19:34] <Capfan67> ??> gaybee tools/hjt
#667 [19:35] <Absol> gaybee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#668 [19:35] <Absol> gaybee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#669 [19:35] <gaybee> will do! also love your username
#670 [19:35] * mikey [webchat@ip68-1-36-37.pn.at.cox.net] has joined #minecrafthelp
#671 [19:36] <gaybee> https://paste.ubuntu.com/p/7G34VCkjFb/ here you go!
#672 [19:36] <mikey> Hey, so I have a code for the Windows 10 Minecraft version, and when I go on my account, it says that it is already redeemed, so I don't really know how to access it
#673 [19:38] <Capfan67> mikey, Where did the code come from?
#674 [19:38] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#675 [19:38] <mikey> I dont know
#676 [19:38] <mikey> I got it whenever they gave it to Windows 10 users
#677 [19:39] <Capfan67> mikey, You don't use the code directly. You click on the Redeem button on your account page. This associates it with a Microsoft account. You'll log into the Windows store with this Microsoft account to download the game.
#678 [19:39] <Capfan67> mikey, The code can only be redeemed once. If it's already used, you can't use it again.
#679 [19:40] <mikey> So I redeemed it around 2015, how would I access it
#680 [19:40] <mikey> nvm
#681 [19:40] <Capfan67> gaybee, I don't see any of the usual suspects that cause the start up crash. Let's take a closer look at your launcher_log.txt and the error:
#682 [19:40] <Capfan67> ??> gaybee launcher/log-txt
#683 [19:40] <Absol> gaybee: We need to see your full launcher log, which is created in the game directory.
#684 [19:40] <Absol> gaybee: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#685 [19:40] <Capfan67> mikey, The answer would be, log into the Windows Store with the Microsoft account you associated your code with.
#686 [19:41] <mikey> im trying that
#687 [19:41] <gaybee> alright, gimme just a sec :)
#688 [19:43] <Capfan67> mikey, You can also view your Microsoft purchase history here: https://account.microsoft.com/billing/orders
#689 [19:43] <Capfan67> mikey, I associated my code in 2015 as well (by coincidence), and it's in my purchase history.
#690 [19:43] <mikey> its not in mine
#691 [19:44] <mikey> ill try a different account'
#692 [19:46] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#693 [19:46] <Aminah28> Helllo
#694 [19:46] <Aminah28> So i installed the game and is says play demo when i paid for Java Edition
#695 [19:47] <Capfan67> Aminah28, Hi again. So, if you log into Mojang.com and look at the account page, do you see your Java Edition license?
#696 [19:47] <Aminah28> no
#697 [19:47] <Capfan67> Aminah28, What do you see on that page?
#698 [19:48] <Aminah28> I just see numbers. Like my email is numbers.
#699 [19:48] <gaybee> https://paste.ubuntu.com/p/v43Q7HnZS4/ it's a very long file, dunno if that's common for the launcher logs ;;
#700 [19:49] <Capfan67> Aminah28, I'm specifically asking about this page: https://account.mojang.com/me
#701 [19:49] <Capfan67> gaybee, They're usually very long. Stand by...
#702 [19:50] * mikey [webchat@ip68-1-36-37.pn.at.cox.net] has quit. (Quit: webchat.esper.net)
#703 [19:50] <Capfan67> gaybee, "exit code -1073740791" this code is usually a specific Nvidia driver error. Let's take a look at your hardware/drivers:
#704 [19:50] <Capfan67> ??> gaybee win/dxdiag
#705 [19:50] <Absol> gaybee: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#706 [19:51] <gaybee> got it!
#707 [19:52] <Capfan67> gaybee, It'll be interesting to see if this is the same cause. It's very rare to find people with version 378.66 installed these days.
#708 [19:53] <Aminah28> Everytime i go to setting and it sends and email to a parent it just makes me buy minecraft.
#709 [19:53] * mikey [webchat@ip68-1-36-37.pn.at.cox.net] has joined #minecrafthelp
#710 [19:53] <mikey> I cant find the right email for my microsoft account
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#712 [19:54] * mie [webchat@ip68-1-36-37.pn.at.cox.net] has joined #minecrafthelp
#713 [19:55] <Capfan67> Aminah28, I wasn't asking about your settings page, just the account page (which I linked above). It should have a header "My Games", then list your licenses.
#714 [19:55] <mie> I cant find the right email associated with my minecraft windows 10 page
#715 [19:55] <Capfan67> Aminah28, https://account.mojang.com/me
#716 [19:55] <mie> windows 10 game*
#717 [19:56] <gaybee> https://paste.ubuntu.com/p/CHPyyJP7jq/ here's the dxdiag log!
#718 [19:56] <Capfan67> mie, I'm not sure what else to suggest. The process is fairly simple, but permanently associates the license to a Microsoft account.
#719 [19:56] <Aminah28> It dosen't say my games.
#720 [19:56] <mie> yay
#721 [19:56] <mie> fun
#722 [19:56] <mie> woohoo
#723 [19:56] <mie> thanks for trying
#724 [19:56] * mie [webchat@ip68-1-36-37.pn.at.cox.net] has quit. (Client Quit)
#725 [19:57] <Capfan67> gaybee, Here is the latest driver for your card. This should resolve the issue: http://www.nvidia.com/Download/driverResults.aspx/143231/en-us
#726 [19:58] <Capfan67> Aminah28, What does that page say?
#727 [19:58] <gaybee> Honestly if it's as simple as a driver update i'm gonna flip lmao
#728 [19:58] <Aminah28> My gift codes.
#729 [19:58] <gaybee> thanks for all your help! i'll come back if i'm still getting the issue. :)
#730 [19:59] <Aminah28> Redeem Gift Code or Prepaid Card
#731 [19:59] <Aminah28> Click the button below to redeem your gift code or prepaid gift card.
#732 [19:59] <Capfan67> gaybee, Ok.
#733 [19:59] <Capfan67> Aminah28, That indicates there is no license attached to the account you're logged into.
#734 [19:59] * gaybee [webchat@072-238-071-088.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#735 [19:59] <Aminah28> But i payed for it.
#736 [20:00] <Capfan67> Aminah28, You purchased the game on minecraft.net?
#737 [20:00] <Aminah28> Yes.
#738 [20:00] <Capfan67> Aminah28, Did you receive a confirmation email, and are you logging in with that same email address?
#739 [20:04] <Aminah28> I think to the first one, i could have deleted it. And yes to the second.
#740 [20:04] <Capfan67> Aminah28, That email has your Transaction ID. Go undelete it immediately. You'll need that code to work with Mojang, anytime you need help from them (like now).
#741 [20:05] <Capfan67> Aminah28, Since it's the same email, something has gone wrong with the purchase. Contact Mojang here:
#742 [20:05] <Capfan67> ??> Aminah28 account/send-email
#743 [20:05] <Absol> Aminah28: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#744 [20:05] <Absol> Aminah28: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#745 [20:05] <Capfan67> I need to run for about 30 minutes.
#746 [20:05] <Capfan67> *afk*
#747 [20:06] <Aminah28> If it has a transaction ID then i probbely didn't get one.
#748 [20:06] * neondaredevil [webchat@220-235-104-48.dyn.iinet.net.au] has joined #minecrafthelp
#749 [20:07] <Aminah28> I didn't get one.
#750 [20:08] <neondaredevil> I need some help
#751 [20:08] <neondaredevil> I am unable to migrate my account
#752 [20:08] <neondaredevil> but i can log into it
#753 [20:08] <neondaredevil> ive recovered the email used to register it
#754 [20:08] <neondaredevil> but I can't migrate it to mahjong
#755 [20:08] <neondaredevil> (It's a Legacy account)
#756 [20:09] * SuperG [webchat@cpe-72-128-196-183.wi.res.rr.com] has joined #minecrafthelp
#757 [20:11] <SuperG> We're having trouble getting MC to load. Launcher loads fine, Game loads fine. When loading the World it will either hang and crash out with a general exception error or it will hang at 'Loading World' and do nothing.
#758 [20:20] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#759 [20:30] * helpme [webchat@222-152-13-246-fibre.sparkbb.co.nz] has joined #minecrafthelp
#760 [20:30] * s0 [webchat@97-88-29-35.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#761 [20:30] <helpme> Hello?
#762 [20:30] <s0> how do i play with my friend on ps4 when im on pc
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#769 [20:48] * OMGRealWolf [webchat@mta-98-156-200-178.kc.rr.com] has joined #minecrafthelp
#770 [20:48] <OMGRealWolf> hello?
#771 [20:49] * AngryScot [webchat@104.222.153.92] has joined #minecrafthelp
#772 [20:51] <AngryScot> i am having issues logging on to my account. i know mt information is right but when i click the login button it turns a dark grey. if i click anywhere else on the page it turns green again but doesnt do anything.
#773 [20:51] <OMGRealWolf> My question is i put my acc details and password and says "Login failed. Invalid username or password. (Forgot your password)" and ive done everything ive been told to do
#774 [20:52] <OMGRealWolf> angry ik
#775 [20:54] * BlockBoy [webchat@47-37-7-154.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#776 [20:54] <BlockBoy> Hello
#777 [20:54] * AngryScot [webchat@104.222.153.92] has quit. (Quit: webchat.esper.net)
#778 [20:54] <BlockBoy> I need help anybody?
#779 [20:55] <BlockBoy> no one ok D:
#780 [20:56] <BlockBoy> I understand you are busy
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#785 [21:17] * Alns [webchat@c-98-194-54-220.hsd1.tx.comcast.net] has joined #minecrafthelp
#786 [21:17] <Alns> hi
#787 [21:17] <Alns> i need helpppp
#788 [21:17] <Alns> plz
#789 [21:17] <Alns> someone help me plz
#790 [21:17] * THERetroGamerNY [~Retro@pool-71-186-224-168.bflony.fios.verizon.net] has joined #minecrafthelp
#791 [21:18] <Alns> does minecraft still offer the bedrock edition to anyone with the java version
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#795 [21:45] * Tunder [webchat@122-57-113-96-adsl.sparkbb.co.nz] has joined #minecrafthelp
#796 [21:46] <Tunder> hi i'm trying to do a LAN network on vanilla minecraft with a computer right next to me but it doesnt show up in multiplayer and trying to connect via ip address results in this error code: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused:
#797 [21:56] <Tunder> Hello help needed please
#798 [22:00] * THERetroGamerNY [~Retro@pool-71-186-224-168.bflony.fios.verizon.net] has quit. (Quit: TTYL!)
#799 [22:08] * James [webchat@cpe-101-164-161-112.hhui-cr-009.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#800 [22:08] <Tunder> HALP MEEEE
#801 [22:09] <James> Hello, can someone help me? I have connection issues with minecraft realms
#802 [22:11] <Tunder> HALP ME FIRST
#803 [22:12] * JamesNickills [webchat@ip68-225-52-212.tc.ph.cox.net] has joined #minecrafthelp
#804 [22:12] <Tunder> PLS
#805 [22:13] <JamesNickills> Im having a problem with minecraft java edition, every time i load the game it wont let me play and gives me the promp
#806 [22:14] <JamesNickills> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#807 [22:15] <James> Download the latest drivers for your graphics card James
#808 [22:17] <JamesNickills> ive tried updateing my drivers, it didnt work, my drivers always say that there up to date
#809 [22:17] <James> Are all your Windows 10 drivers up to date?
#810 [22:18] <James> After updating everything restart your computer
#811 [22:19] <JamesNickills> ya it says all drivers are up to date
#812 [22:19] <James> Have you tried uninstalling and reinstalling minecraft?
#813 [22:20] <JamesNickills> yes
#814 [22:21] <James> Are you using an integrated graphics card?
#815 [22:23] <JamesNickills> no
#816 [22:23] <James> Are you using an NVIDIA graphics card?
#817 [22:24] <JamesNickills> no
#818 [22:24] <James> are you using java edition?
#819 [22:25] <JamesNickills> yes
#820 [22:25] <James> yeah there seems to be a lot of problems with the java edition after the 13.2 update
#821 [22:25] <James> try and use Windows 10 edition if u can
#822 [22:25] <Capfan67> JamesNickills, I don't have very much time, but lets take a quick look at your hardware and drivers:
#823 [22:25] <Capfan67> ??> JamesNickills win/dxdiag
#824 [22:25] <Absol> JamesNickills: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#825 [22:26] <James> hey I have a connection issue with minercaft realms
#826 [22:26] <Capfan67> James, What happens when you try to connect?
#827 [22:26] <JamesNickills> windows 10 edition works for what ever reason but im trying to use java edition so i could play modded minecraft
#828 [22:27] <Capfan67> JamesNickills, run that dxdiag report and post it, with the instructions Absol provided.
#829 [22:27] <James> everytime i try to join my friends server it works for like 10 seconds then it times out coming up with 'internal exception: java.io.IOException: An existing was forcibly closed by the remote host'
#830 [22:28] <Capfan67> James, That means you don't have a stable connection to the realms server.
#831 [22:28] <James> so do i need to switch to an ethernet connection?
#832 [22:29] <Capfan67> James, If you're running wifi, then yes. Test with a wired connection to isolate wifi as the issue. If you still have trouble, try from a different connection (if you can), to isolate your ISP.
#833 [22:29] <James> yeah im using a wired connection
#834 [22:30] <Capfan67> James, I would take my PC to a friends house and test there to determine if it's your ISP or your PC.
#835 [22:31] <Capfan67> James, If you can connect to realms, but disconnect after a bit, it's a connection issue. The trick is, discovering which piece in the chain is the cause.
#836 [22:31] <James> yep
#837 [22:32] <James> is there a log file i can look at?
#838 [22:33] <Capfan67> James, You can look at your launcher_log.txt file, which will contain the disconnect. But if you lose connection, your PC doesn't know why. It only knows it lost connection. This is the difficulty in troubleshooting network issues.
#839 [22:33] <James> damn
#840 [22:33] <Capfan67> JamesNickills, Are you working on posting that Dxdiag?
#841 [22:33] <James> so is the only way of fixing this issue taking my pc to a friend's house and testing to determine if its an isp problem?
#842 [22:34] <JamesNickills> i just did
#843 [22:34] <Capfan67> James, You need to isolate pieces to determine if they're the cause. If you have mobile tethering, that would work as well.
#844 [22:34] <Capfan67> JamesNickills, Post the link here.
#845 [22:35] <JamesNickills> https://paste.ubuntu.com/p/g5VqHc7b2Z/
#846 [22:35] <James> alright ill try this thank you for the help
#847 [22:36] <Capfan67> driver dated 2013, two years before Win10 came out. THat's not good.
#848 [22:36] <Capfan67> JamesNickills, Your hardware has no Windows 10 support. That system shouldn't have Windows 10 loaded on it.
#849 [22:37] <JamesNickills> why shouldnt it?
#850 [22:37] * James [webchat@cpe-101-164-161-112.hhui-cr-009.cht.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#851 [22:37] <Capfan67> JamesNickills, Intel only has Win7 and older drivers for your graphics chipset: https://downloadcenter.intel.com/product/81511
#852 [22:37] <Capfan67> JamesNickills, In order to choose an operating system, you must find out what your hardware manufacturer supports.
#853 [22:38] <Capfan67> JamesNickills, In your case, your HP Compaq dc7900 system has no Windows 10 support.
#854 [22:39] <Capfan67> JamesNickills, Anyway, that's why you're getting the error. The cure is rolling back to Windows 7, or buying a modern computer.
#855 [22:39] <JamesNickills> how do i find out what my hardware manufacturer supports
#856 [22:40] <Capfan67> JamesNickills, From the manufacturers website. Go to HP, put in your model number, look at the driver options.
#857 [22:41] <Capfan67> JamesNickills, I need to run. Sorry for the bad news. At least you know why you're getting the errors.
#858 [23:09] * JoshChels [webchat@cpe-69-23-63-104.natcky.res.rr.com] has joined #minecrafthelp
#859 [23:10] <JoshChels> my game keeps crashing while initializing. i just bought and downloaded it and havent been able to get it to launch
#860 [23:11] <JoshChels> any suggestions?
#861 [23:11] <Capfan67> JoshChels, Do you get an error number or description?
#862 [23:12] <JoshChels> i have the crash report
#863 [23:12] <JoshChels> which i dont knw how to read
#864 [23:13] <Capfan67> JoshChels, Paste it here:
#865 [23:13] <Capfan67> ??> JoshChels paste
#866 [23:13] <Absol> JoshChels: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#867 [23:15] <JoshChels> https://paste.ubuntu.com/p/Qp7YGgD2F7/
#868 [23:16] <Capfan67> JoshChels, "The driver does not appear to support OpenGL" - Lets take a look at your hardware and drivers
#869 [23:16] <Capfan67> ??> win/dxdiag JoshChels
#870 [23:16] <Capfan67> ??> JoshChels win/dxdiag
#871 [23:16] <Absol> JoshChels: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#872 [23:20] <JoshChels> https://paste.ubuntu.com/p/QQzksV5P8R/
#873 [23:21] <Capfan67> JoshChels, That's the top of the report. Can you post the entire report?
#874 [23:21] <JoshChels> for the dxdiag or crash report
#875 [23:22] <Capfan67> JoshChels, For the dxdiag
#876 [23:22] <Capfan67> JoshChels, You only pasted the first few dozen lines.
#877 [23:23] <JoshChels> https://paste.ubuntu.com/p/x3SpSbNXR3/
#878 [23:23] <JoshChels> my fault
#879 [23:25] * JamesNickills [webchat@ip68-225-52-212.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#880 [23:25] <Capfan67> JoshChels, Your driver is dated 7/13/2009. The latest video driver listed on Dell's site for your integrated graphics is Jul 2016. Here's the link:
#881 [23:25] <Capfan67> JoshChels, https://downloads.dell.com/FOLDER03821144M/1/Video_Driver_75PHM_WN32_10.18.14.4414_A05.EXE
#882 [23:25] <JoshChels> downloadingnow
#883 [23:26] <Capfan67> JoshChels, As a note, here's the full download support page for your system. I suspect you have a number of drivers out-of-date:
#884 [23:26] <Capfan67> JoshChels, https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-3537/drivers
#885 [23:26] <JoshChels> thank you. i just had this laptop wiped. so thats why im sure
#886 [23:26] <JoshChels> thank you so much for your timely help
#887 [23:27] <Capfan67> JoshChels, I'm happy to help. That's a borderline system, so I hope we can get it working.
#888 [23:28] <JoshChels> ok. ill stay in the chat until it works. ive ran minecraft of this laptop before under a different username that i couldnt remember. so i know its possible