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#3 [01:11] * aaron [webchat@52-124-125-20.eastlink.ca] has joined #minecrafthelp
#4 [01:11] <aaron> how do i recover my user name
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#6 [01:29] * hulena [webchat@089-100-187007.ntlworld.ie] has joined #minecrafthelp
#7 [01:29] <hulena> Whenever I start minecraft up, it's stuck on the mojang loading screen and doesn't launch. How do I fix this?
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#10 [01:36] <john> i cant seem to download the file
#11 [01:37] <john> its stated there as error
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#15 [03:14] <MrSweetAnanasek> hi
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#22 [04:18] <MagicalMarom> I am trying to join my friends server via Technic launcher (vanila) however each time I try the following message pops up: "io.netty.channel.abstractchannel$annotatedconnectexception"
#23 [04:18] <MagicalMarom> my minecraft is fully updated and I was able to join another server a few weeks ago
#24 [04:20] * sancho [webchat@c-73-32-172-165.hsd1.tx.comcast.net] has joined #minecrafthelp
#25 [04:21] <sancho> Forgot Identity question
#26 [04:27] * KERIS_PVP_ [webchat@dynamicip-176-215-224-24.pppoe.irkutsk.ertelecom.ru] has joined #minecrafthelp
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#30 [04:57] * DavidTrnka [webchat@ip-37-188-135-189.eurotel.cz] has joined #minecrafthelp
#31 [04:58] <DavidTrnka> I want to change my nickname from DavidTrnka to DavisonCZ now i dont want waiting 30 days
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#38 [05:11] <DavidTrnka> Hello mojang i Want change my minecraft username from DavidTrnka to DavisonCZ without waiting please :)
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#47 [06:46] * DisguisedAvatar [webchat@0545aa44.skybroadband.com] has joined #minecrafthelp
#48 [06:46] <DisguisedAvatar> hello!
#49 [06:46] <urielsalis> hi DisguisedAvatar
#50 [06:46] * efef [webchat@cust-170-187-110-94.dyn.as47377.net] has joined #minecrafthelp
#51 [06:46] <DisguisedAvatar> I attempted to join a minecraft server (I've logged out and back in) it says the authentication servers are down for maintenance.
#52 [06:47] <DisguisedAvatar> How do I fix this problem?
#53 [06:47] <urielsalis> DisguisedAvatar, what server?
#54 [06:47] <DisguisedAvatar> Minehut, SaicoPVP
#55 [06:47] <urielsalis> ??> DisguisedAvatar tools/hjt
#56 [06:47] <Absol> DisguisedAvatar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#57 [06:47] <Absol> DisguisedAvatar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#58 [06:48] <DisguisedAvatar> Alright.
#59 [06:48] * hugo [webchat@nat-pool.ips-0000-nat0x.kabeltex.nl] has joined #minecrafthelp
#60 [06:48] <hugo> hello can som one help me
#61 [06:49] * DisguisedAvatar [webchat@0545aa44.skybroadband.com] has quit. (Client Quit)
#62 [06:50] * DisguisedAvatar [webchat@0545aa44.skybroadband.com] has joined #minecrafthelp
#63 [06:50] <DisguisedAvatar> https://paste.ubuntu.com/p/Sf222sY9S6/ here it is.
#64 [06:51] <hugo> i nee some help
#65 [06:56] * bildramer [~bildramer@p2003004CEA0310007DC19D55DD24E881.dip0.t-ipconnect.de] has joined #minecrafthelp
#66 [06:59] <DisguisedAvatar> hmm
#67 [07:00] <DisguisedAvatar> no one?
#68 [07:01] <urielsalis> DisguisedAvatar, sorry, got called out
#69 [07:01] <urielsalis> DisguisedAvatar, one moment
#70 [07:01] <DisguisedAvatar> okay
#71 [07:01] <urielsalis> DisguisedAvatar, make sure Tunnelbear is switched off and reopen the game
#72 [07:02] <DisguisedAvatar> Didn't even know I had it on lol
#73 [07:02] <DisguisedAvatar> it isnt on
#74 [07:03] <urielsalis> DisguisedAvatar, and you have both avast and AVG?
#75 [07:03] <DisguisedAvatar> yea
#76 [07:03] <DisguisedAvatar> i had viruses earlier lol
#77 [07:03] <urielsalis> DisguisedAvatar, having 2 antivirus just causes problems
#78 [07:03] <urielsalis> DisguisedAvatar, uninstall AVG
#79 [07:04] <DisguisedAvatar> alright
#80 [07:04] <DisguisedAvatar> oh
#81 [07:04] <DisguisedAvatar> my game just loaded into minehut now
#82 [07:05] <DisguisedAvatar> thanks for the help I guess, I removed AVG and it worked
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#84 [07:07] * Lucian3468 [webchat@37.77.127.146] has joined #minecrafthelp
#85 [07:07] <hugo> mij minecraft cracht bij java
#86 [07:07] <hugo> can some one help me
#87 [07:08] <Lucian3468> How can I connect the Mojang profile with the Micosoft profile
#88 [07:10] <urielsalis> Lucian3468, you cant, they are different games made by different teams
#89 [07:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#90 [07:10] <urielsalis> ??> hugo launcher/crash-log
#91 [07:10] <Absol> hugo: We need to see your crash log, which is created after a crash.
#92 [07:11] <Absol> hugo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#93 [07:12] * Lucian3468 [webchat@37.77.127.146] has quit. (Quit: webchat.esper.net)
#94 [07:18] <hugo> i sent it
#95 [07:26] * DatDaDaa_ [webchat@88.147.65.193] has joined #minecrafthelp
#96 [07:26] <DatDaDaa_> hi
#97 [07:26] <DatDaDaa_> hi?
#98 [07:27] <DatDaDaa_> i forgot my email
#99 [07:27] * tumbleweed [~bildramer@p2003004CEA031000E902D9E32BC4DB19.dip0.t-ipconnect.de] has joined #minecrafthelp
#100 [07:27] <DatDaDaa_> what do i do?
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#104 [07:28] <urielsalis> ??> DatDaDaa_ account/send-email
#105 [07:28] <Absol> DatDaDaa_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#106 [07:28] <Absol> DatDaDaa_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#109 [07:39] <Halp_me> 'Unable to access file' error when clicking play on minecraft . HELP
#110 [07:41] * Vernox [webchat@91-118-119-168.dsl.dynamic.surfer.at] has joined #minecrafthelp
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#115 [07:44] <hugo> i nee help
#116 [07:44] <hugo> i neet help
#117 [07:46] <Capfan67> hugo, What do you need help with?
#118 [07:46] <hugo> my minecraft cracht by java
#119 [07:47] <Capfan67> hugo, Let's take a look at the error in your log:
#120 [07:47] <Capfan67> ??> hugo launcher/log
#121 [07:47] <Absol> hugo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#122 [07:51] <hugo> https://pastebin.pl/view/a21d901c
#123 [07:52] <Capfan67> hugo, We support the vanilla client. Does your client crash without Optifine? If so, can you produce a vanilla crash log?
#124 [07:54] * ykdogg [webchat@68-205-61-160.res.bhn.net] has joined #minecrafthelp
#125 [07:54] <ykdogg> io.netty.channel.AbstractChannel$AnnotatedConnectException
#126 [07:54] <ykdogg> how do I fix this
#127 [07:55] * TrueParf [webchat@135-23-244-163.cpe.pppoe.ca] has joined #minecrafthelp
#128 [07:55] <Capfan67> ykdogg, That's incomplete (the important part follows this). Also, this just means you can't connect to a server. What follows: "Connection Timeout" or "Connection Rejected"?
#129 [07:55] <hugo> yes
#130 [07:56] <hugo> capfan67
#131 [07:56] <Capfan67> hugo, Again, can you produce a vanilla crash log for me to look at?
#132 [07:56] <TrueParf> I have been having trouble with my minecraft. here is a link to a thread of the problem that I made https://www.minecraftforum.net/forums/support/java-edition-support/2955191-minecraft-redownloading-and-creating-new-file. It seems I might haave finally got it to work but I can't download optifine again. Here is the error message ERROR :(
#133 [07:56] <TrueParf> Failed to download file. OptiFine-1.13.2_HD_U_E5.jar
#134 [07:57] <Capfan67> ??> TrueParf mods
#135 [07:57] <Absol> TrueParf: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#136 [07:57] <Absol> TrueParf: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#137 [07:57] <TrueParf> Optifine counts as mods?
#138 [07:57] <Capfan67> TrueParf, Optifine is indeed a mod.
#139 [07:58] <Capfan67> TrueParf, The forums will likely be a better place to troubleshoot.
#140 [07:59] <hugo> https://pastebin.pl/view/78aad812
#141 [07:59] * Yoni [webchat@178-118-58-98.access.telenet.be] has joined #minecrafthelp
#142 [07:59] * TrueParf [webchat@135-23-244-163.cpe.pppoe.ca] has quit. (Client Quit)
#143 [07:59] <Yoni> Hello?
#144 [07:59] <Capfan67> hugo, How much memory is allocated in your launcher profile?
#145 [08:00] <hugo> how do u see deat
#146 [08:00] <hugo> that
#147 [08:01] <hugo> capfan67 ?
#148 [08:01] <Capfan67> hugo, Here are instructions for changing your memory. Don't make any changes, but use this as a guide to see how much you currently have allocated:
#149 [08:01] <Capfan67> ??> hugo launcher/more-ram
#150 [08:02] <Absol> hugo: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#151 [08:02] <Yoni> Hi i cant log in on mc.net. When i click the 'log in' button nothing happens. what could be the case?
#152 [08:02] * JACKDEV33 [webchat@ip-31-205-234-41.ask4internet.com] has joined #minecrafthelp
#153 [08:02] <Capfan67> Yoni, Are you unable to log into the launcher, or is "mc.net" a server?
#154 [08:02] <ykdogg> Connection Timeout
#155 [08:02] <Yoni> minecraft. net
#156 [08:02] <JACKDEV33> hey there i am having trouble connecting to a friends lan server
#157 [08:02] <Yoni> the official site
#158 [08:03] <ykdogg> me too
#159 [08:03] <Capfan67> ykdogg, "Connection Timeout" means the host server didn't answer. Are you connecting to a local server at your location, or one on the Internet?
#160 [08:03] <Capfan67> JACKDEV33, Are the at the same location you're at, or somewhere on the Internet?
#161 [08:03] <hugo> capfan67 the site doesen work
#162 [08:03] <JACKDEV33> We are both on the same network
#163 [08:04] <JACKDEV33> on the same internet
#164 [08:04] <Capfan67> hugo, *grumble* Looks like the help page has been removed. Sorry. Hugo, open your launcher and look at the Launch Options page, your profile and the JVM Arguments field.
#165 [08:05] * kat8 [webchat@75-166-222-26.hlrn.qwest.net] has joined #minecrafthelp
#166 [08:05] <Capfan67> JACKDEV33, If you're at the same location, Open to LAN issues usually root back to AV/Security issues. Temporarily disable the Firewall on both machines to test.
#167 [08:05] * kat8 [webchat@75-166-222-26.hlrn.qwest.net] has quit. (Client Quit)
#168 [08:05] <JACKDEV33> how do i do this ??
#169 [08:05] <Capfan67> JACKDEV33, make sure you restart minecraft after disabling the firewall.
#170 [08:06] <hugo> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#171 [08:06] <Capfan67> JACKDEV33, That depends on your OS and AV software.
#172 [08:06] <JACKDEV33> how do you disable firewall on windows ?
#173 [08:06] <JACKDEV33> its on pc
#174 [08:07] <Capfan67> hugo, Ok, that looks normal. Let's look at the larger log:
#175 [08:07] <Capfan67> ??> hugo launcher/log-txt
#176 [08:07] <Absol> hugo: We need to see your full launcher log, which is created in the game directory.
#177 [08:07] <Absol> hugo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#178 [08:08] <Capfan67> JACKDEV33, Settings > Windows Security > Firewall
#179 [08:09] <Capfan67> JACKDEV33, Note: That will only provide you with Firewall control *if* you don't have AV software managing your firewall instead.
#180 [08:09] <Capfan67> ykdogg, So, are you connecting to a server at your location, or a server somewhere on the Internet?
#181 [08:09] <hugo> https://pastebin.pl/view/973fe4c4
#182 [08:10] <Capfan67> hugo, Stand by..
#183 [08:11] <ykdogg> at my location all servers on the internet work fine
#184 [08:11] <Capfan67> hugo, can you remove the resource packs from your resourcepack folder and try again?
#185 [08:11] <ykdogg> sure
#186 [08:11] <Capfan67> ykdogg, Is it a dedicated server, or are you using "Open to LAN"?
#187 [08:12] <ykdogg> LAN
#188 [08:13] <hugo> https://pastebin.pl/view/ea3a50eb
#189 [08:13] <Capfan67> ykdogg, Open to LAN connection issues usually turn out to be AV/Firewall issues. Temporarily disable the firewall on both machines, then restart minecraft and test again.
#190 [08:14] <ykdogg> okay thanks for your help. I'll try
#191 [08:14] <Capfan67> hugo, It's still loading your resource pack: info Reloading ResourceManager: Default, Huahwi Pack 1.12
#192 [08:15] * ykdogg [webchat@68-205-61-160.res.bhn.net] has quit. (Quit: webchat.esper.net)
#193 [08:15] <HylianLink5> hello
#194 [08:15] * NOOBSLAYERR [webchat@148.253.169.2] has joined #minecrafthelp
#195 [08:15] <NOOBSLAYERR> HELLO
#196 [08:15] <HylianLink5> i need help with somthing
#197 [08:15] <NOOBSLAYERR> i need help
#198 [08:15] <Capfan67> NOOBSLAYERR, Just post your issue/question.
#199 [08:15] <HylianLink5> does anybody know how to fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#200 [08:16] <hugo> https://pastebin.pl/view/038f9650
#201 [08:16] <Capfan67> HylianLink5, That response means the server you're trying to connect to didn't respond. Are you connecting to a local server, or one somewhere on the Internet?
#202 [08:16] * Yoni [webchat@178-118-58-98.access.telenet.be] has quit. (Quit: webchat.esper.net)
#203 [08:16] <NOOBSLAYERR> does anyone have help with "java (TM) platform se binary has stopped responding" i cant join any world, making the game unplayable
#204 [08:16] <HylianLink5> local
#205 [08:17] <HylianLink5> im using lan
#206 [08:17] <Capfan67> hugo, That log is modded minecraft. We only support vanilla minecraft.
#207 [08:18] <Capfan67> HylianLink5, connecting to "Open to LAN" an a second computer?
#208 [08:18] <HylianLink5> yes
#209 [08:18] <Capfan67> NOOBSLAYERR, That's often incompatible software. Let's take a look:
#210 [08:18] <Capfan67> ??> NOOBSLAYERR tools/hjt
#211 [08:18] <NOOBSLAYERR> ok
#212 [08:18] <Absol> NOOBSLAYERR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#213 [08:18] <Absol> NOOBSLAYERR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#214 [08:18] <Capfan67> HylianLink5, Open to LAN connection issues usually turn out to be AV/Firewall issues. Temporarily disable the firewall on both machines, then restart minecraft and test again.
#215 [08:19] <hugo> https://pastebin.pl/view/23be1556
#216 [08:19] <HylianLink5> ok thank you
#217 [08:20] <Capfan67> hugo, I see no errors. Vanilla Minecraft is working now?
#218 [08:20] <JACKDEV33> hi i have disabled the firewall and i have restarted both games and its still coming up with the error
#219 [08:20] <hugo> no capfan67
#220 [08:20] <NOOBSLAYERR> https://paste.ubuntu.com/ there
#221 [08:20] * imVelkro [webchat@66.160.114.89.rev.vodafone.pt] has joined #minecrafthelp
#222 [08:20] <hugo> tihs just crach randomly
#223 [08:20] <Capfan67> JACKDEV33, How are you trying to connect to the second computer. Does the server show up in the multiplayer list, or are you using direct connect?
#224 [08:21] * imVelkro [webchat@66.160.114.89.rev.vodafone.pt] has quit. (Client Quit)
#225 [08:21] <Capfan67> hugo, The last paste you sent has no crash. Can you create the crash, then paste the log?
#226 [08:21] <NOOBSLAYERR> https://paste.ubuntu.com/p/N7DSsGV6qZ/
#227 [08:21] <NOOBSLAYERR> sorry wrong link
#228 [08:21] <Capfan67> NOOBSLAYERR, Stand by...
#229 [08:21] <NOOBSLAYERR> ok
#230 [08:21] <JACKDEV33> hi the server was previously showing up but it has disappeared, so i have been trying to direct connect using ip address
#231 [08:22] <Capfan67> NOOBSLAYERR, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#232 [08:22] <Capfan67> ??> NOOBSLAYERR av/adwcleaner
#233 [08:22] <Absol> NOOBSLAYERR: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#234 [08:22] <Absol> NOOBSLAYERR: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#235 [08:22] <Capfan67> JACKDEV33, Are you able to ping the LAN IP of the second computer?
#236 [08:23] <hugo> https://pastebin.pl/view/e96cd233
#237 [08:23] <JACKDEV33> i dont know how to do that sorry
#238 [08:25] <hugo> capfan67 ant
#239 [08:25] <JACKDEV33> for the person that is trying to connect they just typed in the ip address
#240 [08:26] <Capfan67> JACKDEV33, How did you discover your LAN IP?
#241 [08:26] * NOOBSLAYERR [webchat@148.253.169.2] has joined #minecrafthelp
#242 [08:26] <NOOBSLAYERR> hello im back
#243 [08:27] <Capfan67> NOOBSLAYERR, If you've run the ADWCleaner, and turned off the Discord overlay, then test the game again.
#244 [08:27] <NOOBSLAYERR> ok
#245 [08:27] <hugo> capfan67
#246 [08:27] <Capfan67> ??> hugo win/reinst
#247 [08:27] <Absol> hugo: You may need to reinstall the locally installed files that Minecraft puts into place.
#248 [08:27] <Absol> hugo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#249 [08:28] <Capfan67> JACKDEV33, What I'm trying to determine is if you have your LAN IP, or your Internet IP? Also, if you opened a command prompt to discover your IP, pinging another computer is a similar process.
#250 [08:29] <NOOBSLAYERR> damn still got the same crash error
#251 [08:29] <Capfan67> NOOBSLAYERR, You may have more than one issue. Can you run another HJT report to be sure ADWClenaer did it's job?
#252 [08:30] <NOOBSLAYERR> ok
#253 [08:30] <JACKDEV33> internet IP, that I found by searching on google for my IP address
#254 [08:30] <Capfan67> JACKDEV33, Ok, that's the IP of your Router. If you're using "Open to LAN", you need your LAN/Inside IP for another computer at your location to connect to.
#255 [08:31] <Capfan67> JACKDEV33, Open a command prompt, and type: IPCONFIG
#256 [08:31] * NOOBSLAYERR [webchat@148.253.169.2] has quit. (Client Quit)
#257 [08:31] <Capfan67> JACKDEV33, You will see lots of information, but look for "IPv4 Address". It likely begins with 192.168 or 10.10
#258 [08:32] <JACKDEV33> hi yes i have tried both type of ip addresses and neither work... any suggestions?
#259 [08:32] <hugo> @absol it dident work
#260 [08:33] * NOOBSLAYERR [webchat@148.253.169.2] has joined #minecrafthelp
#261 [08:34] <NOOBSLAYERR> https://paste.ubuntu.com/p/3yKhMGjkSC/
#262 [08:34] <JACKDEV33> both come up with same error and failed to connect to server
#263 [08:35] <Capfan67> NOOBSLAYERR, When the game crashes, do you get any error number in the dialog box, or a "more information" button?
#264 [08:35] <NOOBSLAYERR> ill run it agiain to check
#265 [08:36] <Capfan67> JACKDEV33, Open a command prompt. Type PING followed by the LAN ip address. See if you get a reply.
#266 [08:36] <Capfan67> JACKDEV33, (the lan ip of the other computer, of course).
#267 [08:37] <NOOBSLAYERR> no it just has a close the program or wait for it to respond button
#268 [08:38] <Capfan67> NOOBSLAYERR, That first launch after ADWCleaner takes a couple of minutes. Try it again, and wait for a few minutes to see if it loads.
#269 [08:38] <NOOBSLAYERR> ok
#270 [08:39] * NOOBSLAYERR [webchat@148.253.169.2] has quit. (Quit: webchat.esper.net)
#271 [08:39] <Capfan67> hugo, Let's take a quick look at your hardware/drivers:
#272 [08:39] <Capfan67> ??> hugo win/dxdiag
#273 [08:39] <Absol> hugo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#274 [08:40] <JACKDEV33> ping is not recognized
#275 [08:41] <JACKDEV33> i think its because we have 2 computers on same network
#276 [08:41] * hugo [webchat@nat-pool.ips-0000-nat0x.kabeltex.nl] has quit. (Quit: webchat.esper.net)
#277 [08:41] <Capfan67> JACKDEV33, No, ping should work. What's the LAN IP of the other computer?
#278 [08:42] <JACKDEV33> the ip of the computer trying to connect is 10.99.199.221
#279 [08:43] <JACKDEV33> which is different to the host computer
#280 [08:43] * NOOBSLAYERR [webchat@148.253.169.2] has joined #minecrafthelp
#281 [08:43] <NOOBSLAYERR> so i tried connecting after restart and i didnt get the java crash message it just crashed at then the launcher apoligized
#282 [08:44] <Capfan67> JACKDEV33, the command would be: PING 10.99.199.221
#283 [08:44] <JACKDEV33> yh i tried that
#284 [08:44] <Capfan67> JACKDEV33, When you enter that command, does it say request timed out?
#285 [08:44] <JACKDEV33> no
#286 [08:44] <Capfan67> JACKDEV33, what response do you get?
#287 [08:45] <Capfan67> NOOBSLAYERR, Let's take a look at the launcher log following the crash:
#288 [08:45] <Capfan67> ??> NOOBSLAYERR launcher/log-txt
#289 [08:45] <Absol> NOOBSLAYERR: We need to see your full launcher log, which is created in the game directory.
#290 [08:45] <Absol> NOOBSLAYERR: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#291 [08:46] <JACKDEV33> says pinging with 32 bytes of data
#292 [08:46] <JACKDEV33> then says host undiscoverable
#293 [08:47] <JACKDEV33> destination host unreachable
#294 [08:47] <Capfan67> JACKDEV33, What's the LAN IP of the computer you're on now?
#295 [08:47] <NOOBSLAYERR> https://paste.ubuntu.com/p/dnz9Jj8ZBk/
#296 [08:48] <JACKDEV33> 10.99.202.155
#297 [08:48] <NOOBSLAYERR> i launche dit again and this time i got the java error
#298 [08:48] <Capfan67> JACKDEV33, What's the subnet mask following that IP?
#299 [08:49] <JACKDEV33> 255.255.240.0
#300 [08:51] <Capfan67> JACKDEV33, Ok, those IPs are in the same network then. What "destination host unreachable" tells you is that there's no route between the two computers. In other words, the router you're both connected to won't route packets between you.
#301 [08:51] <Capfan67> NOOBSLAYERR, That error is the *exact* error we get when PremierOpinion is installed. =/
#302 [08:51] <JACKDEV33> we dont have a router in the room as its student accomodation
#303 [08:52] <NOOBSLAYERR> oh is there anyother way i can uninstall it
#304 [08:53] <Capfan67> JACKDEV33, Ah.. you're in a managed network. Ok, the issue you're having is how routing is set up at your facility. This happens a lot in Campus environments. You'll need to talk to IT to help you sort things out.
#305 [08:53] <JACKDEV33> its through a company called askwireless and they have changed nat to open so it should in thory work
#306 [08:53] <JACKDEV33> theory*
#307 [08:53] <Capfan67> NOOBSLAYERR, To be honest, I've never seen ADWCleaner fail to remove it properly.
#308 [08:53] <NOOBSLAYERR> damn
#309 [08:54] <Capfan67> JACKDEV33, I would contact their support desk, and let them know you can't ping or connect with your network game.
#310 [08:54] <JACKDEV33> okey thank you very much
#311 [08:54] <Capfan67> JACKDEV33, In the end, it'll boil down to routing between network nodes.
#312 [08:56] <Capfan67> NOOBSLAYERR, just to confirm, you disabled your overlay in Discord?
#313 [08:56] <NOOBSLAYERR> yeah
#314 [08:57] <Capfan67> NOOBSLAYERR, The only other note I have for that error code is corrupted assets. Close everything Minecraft, then rename your .minecraft folder to .minecraft.old. Then, run the launcher and try again.
#315 [08:57] <Capfan67> NOOBSLAYERR, That's a bit of a long shot, but it's what we have left to test.
#316 [08:57] <Capfan67> NOOBSLAYERR, Be patient on launch. It'll have all the assets to download again.
#317 [08:57] <NOOBSLAYERR> ok
#318 [08:58] * icanbilis [webchat@22.109.6.51.dyn.plus.net] has joined #minecrafthelp
#319 [08:58] <icanbilis> hi i keep getting the error Process crashed with exit code -805306369
#320 [08:58] * Matt9 [webchat@99-103-101-17.lightspeed.crmlin.sbcglobal.net] has joined #minecrafthelp
#321 [08:58] <icanbilis> dont know what to do
#322 [08:58] <Capfan67> icanbilis, Hi
#323 [08:58] <icanbilis> hey
#324 [08:59] <Capfan67> icanbilis, That sometimes happens when incompatible software is running. Let's look:
#325 [08:59] <Capfan67> ??> icanbilis tools/hjt
#326 [08:59] <Absol> icanbilis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#327 [08:59] <Absol> icanbilis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#328 [08:59] <icanbilis> ok thanks
#329 [09:01] <Matt9> Hi, last night I purchased DLC for minecraft on the Nintendo eshop but it was for the older version of the game, which I didn't know existed (I just got a Switch very recently so I didn't know there was an old version). Only problem is, since I never owned the old version I have no idea how to transfer the DLC to the new version of the game since I
#330 [09:01] <Matt9> never owned the old version and have no clue how to download it. it shows up on the home screen of my switch but it says i need the software to play. does anyone know of an alternative way to transfer the DLC packs I purchased to my version of the game?
#331 [09:01] <Greymagic27> ??> Matt9 bedrock/support
#332 [09:01] <Absol> Matt9: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#333 [09:02] <Matt9> ah okay my mistake, i got the email from mojang that directed me here, sorry about that
#334 [09:03] <Greymagic27> Matt9, No worries, the forums is a good place to start, they've got a lot of active support people
#335 [09:03] * icanbilis [webchat@22.109.6.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#336 [09:03] <Matt9> ill check that out thank you!
#337 [09:03] <Greymagic27> Matt9, Your welcome. Good luck :)
#338 [09:05] <NOOBSLAYERR> HEY SO I DID EVERYTHING U TOLD ME TO AND it loaded me into the world then crashed, but at least im making progress
#339 [09:05] <Greymagic27> NOOBSLAYERR, Could you send a new crash report?
#340 [09:06] <NOOBSLAYERR> yeah
#341 [09:06] <JACKDEV33> should i be connecting through port 6646?
#342 [09:07] <NOOBSLAYERR> https://paste.ubuntu.com/p/bn436m6zKv/
#343 [09:08] <Greymagic27> NOOBSLAYERR, It's weird that it's giving the same crash report, I'd like you to run another hijackthis scan quickly
#344 [09:09] * HylianLink5 [webchat@184-091-142-248.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#345 [09:09] <JACKDEV33> Greymagic27 should i be connecting through port 6646 when trying to play with a friend on minecraft ?
#346 [09:10] <Greymagic27> JACKDEV33, I sadly don't know enough about servers to be of any assistance, I'd contact your IT guys as Capfan67 suggested
#347 [09:10] <JACKDEV33> yh i have and they told me to ask that
#348 [09:10] <JACKDEV33> they said that everything was fine their end
#349 [09:11] <Greymagic27> JACKDEV33, You could give it a go and see if you get anything different. But as I said I don't know anything about servers
#350 [09:11] <Capfan67> JACKDEV33, I'm busy doing other things now and can't monitor the channel, but Open to LAN uses a different port each time.
#351 [09:11] <Capfan67> JACKDEV33, If you need a single port, you will need to run the dedicated server.
#352 [09:11] <JACKDEV33> okey
#353 [09:12] <JACKDEV33> how do i run the dedicated server ?
#354 [09:23] <urielsalis> ??> JACKDEV33 mp/server-setup
#355 [09:23] <Absol> JACKDEV33: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#356 [09:27] * NOOBSLAYERR [webchat@148.253.169.2] has joined #minecrafthelp
#357 [09:28] <NOOBSLAYERR> https://paste.ubuntu.com/p/nZBDFRzVwV/
#358 [09:28] <Greymagic27> NOOBSLAYERR, Hmm. Bare with me a second
#359 [09:28] <NOOBSLAYERR> ok
#360 [09:31] <Greymagic27> NOOBSLAYERR, Can you restart your PC and then join back into the channel?
#361 [09:31] <NOOBSLAYERR> yeah
#362 [09:32] * NOOBSLAYERR [webchat@148.253.169.2] has quit. (Quit: webchat.esper.net)
#363 [09:32] * anando108 [webchat@85.203.44.2] has joined #minecrafthelp
#364 [09:32] <anando108> Hey guys, When i try to login to my launcher on my linux laptop, the launcher keep saying " Could not connect to server "
#365 [09:32] <Greymagic27> anando108, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#366 [09:32] <Greymagic27> ??> anando108 tools/hjt
#367 [09:32] <Absol> anando108: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#368 [09:32] <Absol> anando108: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#369 [09:33] * NOOBSLAYERR [webchat@148.253.169.2] has joined #minecrafthelp
#370 [09:33] <NOOBSLAYERR> hello
#371 [09:33] <Greymagic27> NOOBSLAYERR, Welcome back. Try minecraft now
#372 [09:34] <Greymagic27> anando108, Remove USB disk security and then follow the steps:
#373 [09:34] <NOOBSLAYERR> ok
#374 [09:34] <Greymagic27> ??> anando108 av/malwarebytes
#375 [09:34] <Absol> anando108: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#376 [09:34] <Absol> anando108: Download it here: https://www.malwarebytes.org/
#377 [09:34] <Absol> anando108: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#378 [09:34] <anando108> Im on linux
#379 [09:34] * SpeedPotion [webchat@78.red-79-152-218.dynamicip.rima-tde.net] has joined #minecrafthelp
#380 [09:35] <SpeedPotion> Hi, so my account has been stolen but I deleted the email that was linked to the account long time ago
#381 [09:35] <Greymagic27> anando108, Just checking, did you send me an HJT log yet?
#382 [09:35] <anando108> No cuz im on linux
#383 [09:35] <SpeedPotion> I've already contacted support by email but still didn't get an answer
#384 [09:35] <anando108> i cant use the .exe
#385 [09:35] <Greymagic27> anando108, Ah ok. I confused you with someone else, sorry then
#386 [09:35] <Greymagic27> ??> SpeedPotion account/send-email/wait-time
#387 [09:36] <anando108> or i have to do it with wine
#388 [09:36] <Absol> SpeedPotion: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#389 [09:36] <Greymagic27> anando108, I don't know enough about linux to be of any help, sorry
#390 [09:36] <NOOBSLAYERR> nah my minecraft still crashed but i loaded into the world
#391 [09:36] <SpeedPotion> Thanks Absol
#392 [09:36] <urielsalis> hi anando108
#393 [09:37] <anando108> hi
#394 [09:37] <urielsalis> anando108, what distro are you using?
#395 [09:37] <SpeedPotion> Damn March 4,last time i checked it was on march 1
#396 [09:37] <anando108> elemantery
#397 [09:37] <urielsalis> anando108, and how did you install Minecraft?
#398 [09:37] <anando108> Terminal
#399 [09:38] <urielsalis> anando108, with what command?
#400 [09:39] * SpeedPotion [webchat@78.red-79-152-218.dynamicip.rima-tde.net] has quit. (Client Quit)
#401 [09:39] <anando108> cant remember but i think just this one apt-get install Minecraft.deb
#402 [09:39] <anando108> i cant think of any other
#403 [09:41] <urielsalis> anando108, ufw usually blocks stuff when it shouldnt, do you have whoever installed linux for you to help you?
#404 [09:41] <NOOBSLAYERR> any other help
#405 [09:42] <urielsalis> NOOBSLAYERR, you are using a modded client
#406 [09:42] <urielsalis> ??> NOOBSLAYERR mods
#407 [09:42] <Absol> NOOBSLAYERR: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#408 [09:42] <Absol> NOOBSLAYERR: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#409 [09:42] <anando108> i installed linux myself
#410 [09:42] <NOOBSLAYERR> oh shit
#411 [09:42] <Absol> NOOBSLAYERR: Please keep it civil
#412 [09:42] <NOOBSLAYERR> sorry
#413 [09:42] * JACKDEV33 [webchat@ip-31-205-234-41.ask4internet.com] has quit. (Quit: webchat.esper.net)
#414 [09:42] <urielsalis> anando108, what is your username?
#415 [09:43] <anando108> my minecraft name is anando108
#416 [09:43] <urielsalis> anando108, can you open the terminal again?
#417 [09:43] <anando108> yes
#418 [09:43] * NOOBSLAYERR [webchat@148.253.169.2] has quit. (Quit: webchat.esper.net)
#419 [09:43] <urielsalis> anando108, on there, run java -version
#420 [09:44] <anando108> https://paste.gg/p/anonymous/b8d5d4495aa14b039d4d8f6406fee2e3
#421 [09:45] <urielsalis> anando108, in the terminal, run the following 3 commands
#422 [09:45] <urielsalis> anando108, sudo add-apt-repository ppa:webupd8team/java
#423 [09:45] <urielsalis> anando108, sudo apt-get update
#424 [09:45] <urielsalis> anando108, sudo apt-get install oracle-java8-installer
#425 [09:49] * anando108 [webchat@ip170-245-58-62.adsl.versatel.nl] has joined #minecrafthelp
#426 [09:49] <anando108> urielsalis i did what u said
#427 [09:50] <anando108> then I tried login in to my launcher and still the same issue
#428 [09:54] <urielsalis> anando108, now put the following 3 commands
#429 [09:54] <urielsalis> anando108, sudo add-apt-repository ppa:minecraft-installer-peeps/minecraft-installer
#430 [09:54] <urielsalis> anando108, sudo apt-get update
#431 [09:54] <urielsalis> anando108, sudo apt-get install minecraft-installer
#432 [09:54] <urielsalis> anando108, after that, you should see a new Minecraft icon, use that one
#433 [09:55] * massimo [webchat@ip5f5bcaa5.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#434 [09:55] <massimo> hello
#435 [09:55] <anando108> the how do i remove the old one
#436 [09:56] <massimo> i cant login
#437 [09:57] <massimo> i dont remeber email or password
#438 [09:57] <massimo> what can i do
#439 [10:01] <anando108> urielsalis i did not get a seccond icon
#440 [10:01] <anando108> neither can i login to the launcher i already have
#441 [10:01] * massimo [webchat@ip5f5bcaa5.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#442 [10:09] * Luna9 [webchat@cpe-67-11-140-8.satx.res.rr.com] has joined #minecrafthelp
#443 [10:09] <Luna9> I am having trouble with java optifine
#444 [10:15] * Luna9 [webchat@cpe-67-11-140-8.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#445 [10:20] <anando108> urielsalis
#446 [10:25] * Ypzeh [webchat@178-118-58-98.access.telenet.be] has joined #minecrafthelp
#447 [10:27] <Ypzeh> Hi when i try to log in on minecraft.net the site wont let me go trought bcs my connection isnt private.Can you help me do this ?
#448 [10:30] * Ypzeh [webchat@178-118-58-98.access.telenet.be] has quit. (Quit: webchat.esper.net)
#449 [10:53] * dac600 [webchat@88-105-194-69.dynamic.dsl.as9105.com] has joined #minecrafthelp
#450 [10:56] <dac600> Hi. it seems someone has got on to my minecraft account and migragated the account to an email adress. which means i cant access it. any help would be greatfull. thanx in advance
#451 [11:16] * alper [webchat@88.245.73.203.dynamic.ttnet.com.tr] has joined #minecrafthelp
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#456 [11:30] <Larifha> meu jogo estava dado erros, acabei de comprar e quando estava salvando a linguagem para portugues ele parou de funcionar e está em uma linguagem indecifravel, não consigo usar o jogo
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#460 [11:39] * MCSpaceTuber [webchat@ip5f5bf197.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#461 [11:39] <MCSpaceTuber> Hello?
#462 [11:40] * Xiretza [~Xiretza@mx.brose.me] has joined #minecrafthelp
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#465 [11:48] * Dannie [webchat@user-07902e.user.msu.edu] has joined #minecrafthelp
#466 [11:49] <Greymagic27> dac600, What's your username?
#467 [11:49] * FezzuX [webchat@176-111-121-137.net.cybernetwmw.com] has joined #minecrafthelp
#468 [11:49] <FezzuX> hello
#469 [11:50] <Greymagic27> FezzuX, Hey. How can we help?
#470 [11:50] * Greymagic27 is now known as Morpheus
#471 [11:50] <FezzuX> Hey. Is opti fine cape in minecraft premium legal/allowed?
#472 [11:50] <FezzuX> i see players with them
#473 [11:51] <FezzuX> but i am not sure i can do this
#474 [11:51] <Morpheus> FezzuX, I wouldn't advise logging into the optifine website with your mojang details, it could lock out your account due to suspicious activities. Also their capes sort of go agaist the EULA
#475 [11:51] <FezzuX> ok but they changed it to in game skins customization
#476 [11:52] <Morpheus> FezzuX, I don
#477 [11:52] <Morpheus> *derp*
#478 [11:52] <FezzuX> so is it legal?
#479 [11:52] <Morpheus> We don't really support optifine/mods here so I don't know much about their capes. I've got to hop off!
#480 [11:52] <FezzuX> ok thx for support goodbye
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#484 [11:55] <dac600> Hey. sorry i just went to get some food. the name is the same as on here. Dac600
#485 [11:55] <dart5900> hey I am having problems logging into all the mods 3 remix
#486 [11:58] * Steve [webchat@47.197.136.12] has joined #minecrafthelp
#487 [11:58] * octa [webchat@190-48-172-199.speedy.com.ar] has joined #minecrafthelp
#488 [11:58] <octa> hi
#489 [11:58] <octa> i need help
#490 [11:59] <Steve> Hi, im having this problem on my server where i can destroy/interact with blocks, but cant place them, i have spawn protection set to 0 and im opped
#491 [11:59] <Steve> oh and the server was working earlier
#492 [11:59] <Steve> oh and the server was working earlier
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#495 [12:10] <Oni> I've been having this issue where I cannot connect pass the login screen, i've tried reinstalling the game, flushing my DNS,IP, restarting my pc.. I keep getting the 'Could not connect to server" message. Any idea how I can get past this to play the game?
#496 [12:10] * Eli [webchat@66.suny.dynamic.apogeeetelecom.com] has joined #minecrafthelp
#497 [12:11] * Eli is now known as Guest63549
#498 [12:12] <Guest63549> Hello, I have proof of purchase of minecraft Java and minecraft xbox edition yet Mojang claims I never bought the game, and I never received my gift code for the windows 10 edition. Ive contacted mojang but when I clicked "When will I hear back" it says they are just now helping people from march 4th..
#499 [12:14] <Oni> then you're on a waiting period for a reply
#500 [12:14] <Guest63549> So I'll have to wait a month to play a game I bought twice now?
#501 [12:15] <Oni> yeah it would seem so, i've been through something like that, to show them i had correct ownership of my account
#502 [12:16] <Guest63549> Dang that sucks
#503 [12:16] <Oni> yeah but its understandable since they have to reply to everyone and considering they work office hours, not 24/7 support
#504 [12:18] <Guest63549> You'
#505 [12:18] <Guest63549> You'd think with the backing of a company like minecraft they'd be able to sort this out rather quickly
#506 [12:18] <Guest63549> microsoft***
#507 [12:19] <Oni> yeah but unfortunately not
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#512 [12:22] <fezzux> hello
#513 [12:22] <fezzux> are opti fine capes legal?
#514 [12:22] <fezzux> will i get banned if i set them?
#515 [12:23] <fezzux> hey!
#516 [12:23] * fezzux [webchat@176-111-121-137.net.cybernetwmw.com] has quit. (Client Quit)
#517 [12:24] * coolboy [webchat@176-111-121-137.net.cybernetwmw.com] has joined #minecrafthelp
#518 [12:24] <coolboy> hello
#519 [12:24] <coolboy> are opti fine capes legal?
#520 [12:26] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
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#524 [12:43] <Oni> yuh
#525 [12:57] * Drew [webchat@96-8-255-127.block0.gvtc.com] has quit. (Quit: webchat.esper.net)
#526 [12:58] * hamug [webchat@host86-179-109-237.range86-179.btcentralplus.com] has joined #minecrafthelp
#527 [12:58] <hamug> hi do you guys know if there is a quick way to get my mojang account reactivated?
#528 [13:10] * EvelyniatheAvian [webchat@ip24-255-86-173.br.br.cox.net] has joined #minecrafthelp
#529 [13:10] <EvelyniatheAvian> okay so im on java edition
#530 [13:12] <EvelyniatheAvian> and i just changed my in game name so i dont know if that is what caused the issue, but i logged out and signed back in to update my name. and when i went to press play, it said "unable to create temporary directory" what does that mean?
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#532 [13:34] * Tainara [webchat@18.0-26.190.70.45.dedicado.infornetrede.com.br] has joined #minecrafthelp
#533 [13:34] <Tainara> oi
#534 [13:34] <Tainara> como fasso pra joga
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#536 [13:45] * imcheeky [webchat@HSI-KBW-078-043-040-087.hsi4.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#537 [13:47] <imcheeky> https://paste.gg/p/anonymous/af93e8958136487eaaca0fa6a896888d
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#539 [14:08] * phimo [webchat@lfbn-1-16929-53.w86-244.abo.wanadoo.fr] has joined #minecrafthelp
#540 [14:09] <phimo> hi, i have an old minecraft account, i have mi id and my password but i cant migrate and i dont know why!
#541 [14:09] <phimo> someone can help me ?
#542 [14:10] * aje115 [webchat@209.242.135.36] has joined #minecrafthelp
#543 [14:10] <aje115> so, i have the minecraft windows additon. is there any difference between between that and the java one?
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#550 [14:25] <dac600> Hey. it's been a couple of hours since i asked. Just wondering if you had managed to find anything out about my acccount. thanx :)
#551 [14:31] * Googlestreetview [webchat@ip56524c69.adsl-surfen.hetnet.nl] has joined #minecrafthelp
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#553 [14:32] <Googlestreetview> i need my account back, it got hacked a few days Ago. send help
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#555 [14:35] * JackpotMax [webchat@c-24-4-179-89.hsd1.ca.comcast.net] has joined #minecrafthelp
#556 [14:36] <JackpotMax> Hi there..I just purchased the Minecraft app on my son's Mac and I can see the Minecraft app within "My Applications" folder. However, everytime I click on it, I get this error: Unable to start Minecraft, if you are running from a dmg, please drag to Applications and try again.
#557 [14:40] <JackpotMax> I also see a message popping up that ' "Minecraft" is on the disk image "Minecraft.dmg". Google Chrome downloaded this disk image today at 1:27pm from my.minecraft.net '.
#558 [14:50] <JackpotMax> Ok, so update here, found the disk image hiding behind my browser and was able to launch the application. Now unable to play. Upon launch, I see the Green 'Play' button with "Download 1.13.2 - Latest release", but it continues to give me the error "Unable to create directory. 1.13.1.json"
#559 [14:55] <urielsalis> JackpotMax, do you have any parental control software or antivirus?
#560 [14:56] <JackpotMax> Hi, thanks for responding. Yes, his computer is set up with parental controls
#561 [14:56] <urielsalis> JackpotMax, some parental control software might be blocking the game from creating the needed files and directories
#562 [14:56] <urielsalis> JackpotMax, Do you know how to add exceptions?
#563 [14:57] <JackpotMax> As you can probably tell from my other questions, not really :)
#564 [14:57] <urielsalis> JackpotMax, what parental control software are you using?
#565 [14:58] <JackpotMax> It is just the basics available from the IMac...?
#566 [14:58] <JackpotMax> I didn't download anything
#567 [14:58] <urielsalis> JackpotMax, the one here? https://support.apple.com/guide/mac-help/set-up-parental-controls-mtusr004/mac
#568 [14:58] <JackpotMax> YES :)
#569 [14:59] <JackpotMax> If that guide you just provided will give me direction I can read through that
#570 [14:59] <urielsalis> JackpotMax, can you follow the instructions in Changing restrictions for a child, apps and then add Minecraft?
#571 [14:59] <JackpotMax> Thank you VERY much. I really appreciate your help!
#572 [15:26] * Travis [webchat@81-230-32-240-no277.tbcn.telia.com] has joined #minecrafthelp
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#574 [15:39] * jermaine05 [webchat@ip5f5beadc.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#575 [15:40] <jermaine05> my game crashes when starting
#576 [15:41] <jermaine05> #minecrafthelp my game crashes when starting
#577 [15:41] * Guest63549 [webchat@66.suny.dynamic.apogeeetelecom.com] has quit. (Quit: webchat.esper.net)
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#579 [16:31] * username_help [webchat@135-23-170-207.cpe.pppoe.ca] has joined #minecrafthelp
#580 [16:31] <username_help> hello
#581 [16:31] <Capfan67> Hi
#582 [16:31] <username_help> i forgot my username and have no idea how im supposed to transfer my account or anything
#583 [16:32] <username_help> and it just says contact people and ive been trying
#584 [16:32] <username_help> if anyone has any help with this that would be great
#585 [16:32] <Capfan67> username_help, You'll need to know your username to migrate your account. Have you filled out the form and requested support from Mojang?
#586 [16:32] <username_help> oh yeah, but is that the onlu way?
#587 [16:33] <Capfan67> username_help, Yes. Only Mojang can sort out your account issues.
#588 [16:33] <username_help> oh wow, what a pain eh
#589 [16:33] <username_help> well thanks anyways and have a good one
#590 [16:33] <tyteen4a03> Capfan67: /ns IDENTIFY
#591 [16:35] <Capfan67> ...it's been so long since I've needed to. =)
#592 [16:35] <urielsalis> you need to after a restart .-.
#593 [16:35] <Capfan67> urielsalis, *nods*
#594 [16:36] <urielsalis> Capfan67, I suggest that you turn on the protect mode, so no one can use your username without identifying
#595 [16:37] * nathan [webchat@184-155-237-161.cpe.cableone.net] has joined #minecrafthelp
#596 [16:37] * Asa [webchat@cpe-66-24-168-89.stny.res.rr.com] has joined #minecrafthelp
#597 [16:37] * doohans [webchat@CPEf81d0f8554f3-CMf81d0f8554f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#598 [16:37] <nathan> hello
#599 [16:38] <Asa> I have a ingame problem on 1.8.9 not allowing me to play on servers saying timed out no further information
#600 [16:38] <doohans> I was just wondering if there was any way of finding out how to get a refund? My daughter stole my credit card and bought Minecraft when I told her I would buy it for her for her birthday. Ugh
#601 [16:38] <Asa> Connection refused no further information*
#602 [16:38] <nathan> i have an issue with getting my password reset
#603 [16:38] * Rilodom [webchat@S0106bc4dfb190123.wp.shawcable.net] has joined #minecrafthelp
#604 [16:39] * BonnieSlash [webchat@xplr-69-168-165-201.xplornet.com] has joined #minecrafthelp
#605 [16:39] <nathan> i ask for the passward reset and i never get the eamail on the email i registerd with
#606 [16:39] <urielsalis> ??> nathan account/send-email
#607 [16:39] * Asa [webchat@cpe-66-24-168-89.stny.res.rr.com] has quit. (Client Quit)
#608 [16:39] <Absol> nathan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#609 [16:39] <Absol> nathan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#610 [16:39] <Rilodom> my minecraft issnot responding after i press play
#611 [16:39] <urielsalis> ??> doohans account/refund
#612 [16:40] <Absol> doohans: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#613 [16:40] <urielsalis> ??> Rilodom av/adwcleaner
#614 [16:40] <Absol> Rilodom: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#615 [16:40] <Absol> Rilodom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#618 [16:42] * nathan [webchat@184-155-237-161.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#619 [16:43] * Rilodom [webchat@S0106bc4dfb190123.wp.shawcable.net] has joined #minecrafthelp
#620 [16:43] <Rilodom> my minecraft is not responding after i press play
#621 [16:45] <Capfan67> Rilodom, That can sometimes happen if you have incompatible software. Let's take a look:
#622 [16:45] <Capfan67> ??> Rilodom tools/hjt
#623 [16:45] <Absol> Rilodom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#624 [16:45] <Absol> Rilodom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#625 [16:45] * Zachdrechsel [webchat@pool-100-19-84-231.phlapa.fios.verizon.net] has joined #minecrafthelp
#626 [16:46] <Zachdrechsel> hello, I cannot log in and need help recovering the email i use for my account
#627 [16:47] <Capfan67> Zachdrechsel, Self service Account recovery and Migration requires knowing your email address. if you don't, you'll need to contact Mojang Support. Do you need a link?
#628 [16:48] <Zachdrechsel> that will help but i have an old account that i never migrated so there may not be an email with the account
#629 [16:48] <Capfan67> Zachdrechsel, All account creation required an email, all the way back. Here's the link:
#630 [16:49] <Capfan67> ??> Zachdrechsel account/send-email
#631 [16:49] <Absol> Zachdrechsel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#632 [16:49] <Absol> Zachdrechsel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#633 [16:50] * dac600 [webchat@88-105-194-69.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#634 [16:51] <Rilodom> i did something
#635 [16:51] <Rilodom> i followed the instructions
#636 [16:52] <Capfan67> Rilodom, The task included running the program as admin, clicking the button to run the report, copy the report to the provided website and give us the resulting link so we can review and find the offending program.
#637 [16:52] <Capfan67> Rilodom, If you've created the paste, post the link to the new paste page here.
#638 [16:53] * fornickful [webchat@24-176-123-205.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#639 [16:53] * fornickful [webchat@24-176-123-205.dhcp.jcsn.tn.charter.com] has quit. (Client Quit)
#640 [16:53] <Rilodom> were
#641 [16:54] * dac600 [webchat@88-105-194-69.dynamic.dsl.as9105.com] has joined #minecrafthelp
#642 [16:54] <Capfan67> Rilodom, Were you able to copy the contents of the report to the "content" filed of the website?
#643 [16:56] * YoPandaxGG [webchat@host-184-201-161-192.newwavecomm.net] has joined #minecrafthelp
#644 [16:56] <Rilodom> yes i copied the link to the text
#645 [16:56] * Brenda [webchat@50-83-182-160.client.mchsi.com] has joined #minecrafthelp
#646 [16:57] <Rilodom> i think your site gave my pc a virus
#647 [16:57] <YoPandaxGG> My game keeps randomly crashing and wont let me even play? What do i do. I was just playing.
#648 [16:57] <Capfan67> Rilodom, After you copy the contents of the report to the "Content" filed, put something in the "poster" field and click "Paste".
#649 [16:57] <Brenda> After my son gets into his minecraft site it crashes on him 2 secs into it. Need help?
#650 [16:57] <Capfan67> Rilodom, That will take you to a new page with your paste. Give us that link.
#651 [16:57] <Capfan67> YoPandaxGG, Do you get an error number or description, or do you just get "not responding"?
#652 [16:58] <Capfan67> Brenda, Do you get an error number or description, or do you just get "not responding"?
#653 [16:58] <Brenda> I get a message saying it crashed. I can click for the option for a crash report. DO you need that?
#654 [16:58] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#655 [16:58] <Capfan67> Rilodom, Hijackthis is not a virus. It's a Trend Micro open source tool that produces a list of running programs on your computer, so we can figure out which is causing your crash.
#656 [16:58] <YoPandaxGG> All it says is an unexpected issue occrured
#657 [16:58] * moris989 [webchat@c137-239.icpnet.pl] has joined #minecrafthelp
#658 [16:59] <YoPandaxGG> Capfan67
#659 [16:59] <Capfan67> Brenda, Yes, the crash report is a great place to start:
#660 [16:59] <Capfan67> ??> Brenda paste
#661 [16:59] <Absol> Brenda: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#662 [16:59] <Capfan67> YoPandaxGG, Ok, crashes without an error are usually incompatible software. Let's take a look:
#663 [16:59] <Capfan67> ??> YoPandaxGG tools/hjt
#664 [16:59] <Absol> YoPandaxGG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#665 [16:59] <Absol> YoPandaxGG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#666 [16:59] * Rilodom [webchat@S0106bc4dfb190123.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#667 [17:02] <Brenda> Hello?
#668 [17:02] <Brenda> Ok yes sorry forgot to scroll down
#669 [17:02] <YoPandaxGG> Done. i got an error message whenever i hit the System scan andsave a log file. Not sure if the code i sent was correct.
#670 [17:02] <Capfan67> Brenda, I'm waiting for your crash report. Absol provided the site to produce the paste.
#671 [17:03] <Capfan67> YoPandaxGG, After copying the report to the website, fill in the "Poster" field and hit Paste!. That will take you to a new page. Give us that link.
#672 [17:03] <moris989> Hello. I don't know that anyone can help me here with my issue but i will try any way ;) .. So my problem is a migration of my old minecraft account, a mojang minecraft premium account. I created and bought minecraft long time ago. This account is attachet to my old e mial that i have no longer access to. And my question is can any one help me w th
#673 [17:03] <moris989> is here? I send an emial to microsoft w this migration issue but im just wondering that is all i can do for now ;) lmk
#674 [17:04] <YoPandaxGG> Do i send the link in here?
#675 [17:04] <Capfan67> YoPandaxGG, Yes.
#676 [17:04] <YoPandaxGG> https://paste.ubuntu.com/p/xk2MKtM32f/
#677 [17:04] <Capfan67> moris989, I assume you mean you've sent a support request to Mojang?
#678 [17:05] * nog [webchat@1.136.108.144] has joined #minecrafthelp
#679 [17:05] <Capfan67> YoPandaxGG, Stand by...
#680 [17:05] <moris989> yup and i got email from bot back so i went here
#681 [17:05] <YoPandaxGG> Okay thank you.
#682 [17:05] <nog> I know my email but not my password, and i dont have access to the email aynmore, help?
#683 [17:05] <Capfan67> YoPandaxGG, The only thing on the list is Discord. Go into settings, Overlay, and disable the overlay. Then test minecraft.
#684 [17:05] * Rilodom [webchat@S0106bc4dfb190123.wp.shawcable.net] has joined #minecrafthelp
#685 [17:06] <Capfan67> moris989, That autoresponse lists this resource as technical support. We help with client crashes and such.
#686 [17:06] <Rilodom> my minecraft is not responding when i press play
#687 [17:06] <Capfan67> Rilodom, Do you have the hjt paste yet?
#688 [17:07] <Rilodom> i have a link for the text from hijackthis
#689 [17:07] <Rilodom> so yes
#690 [17:07] <YoPandaxGG> Settings on what? Minecraft or?
#691 [17:07] <Capfan67> Rilodom, post the link here. I'll take a look at it.
#692 [17:07] <Capfan67> YoPandaxGG, In Discord.
#693 [17:07] <Rilodom> https://paste.ubuntu.com/p/vJ6nxb6Yff/
#694 [17:07] <moris989> Capfan67 Ok so I need to wait for mojang response i guess. You know how long is taking them to respond r now?
#695 [17:07] <Capfan67> YoPandaxGG, The Discord Overlay causes minecraft to crash. Disable the overlay and test again.
#696 [17:07] <Capfan67> moris989, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#697 [17:08] <Brenda> standby the site is asking me to set up an account
#698 [17:08] <moris989> Capfan67 Ok thanks for help :) and have a nice day ^_^
#699 [17:08] * nog [webchat@1.136.108.144] has quit. (Client Quit)
#700 [17:08] <Capfan67> Brenda, No need to do that.
#701 [17:09] <Capfan67> Brenda, Just fill in the Content and Poster field, then click Paste!
#702 [17:09] <Capfan67> Rilodom, Stand by...
#703 [17:09] <YoPandaxGG> It crashed the 1st time but the second time it loaded up
#704 [17:09] <Capfan67> Rilodom, you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#705 [17:09] <Capfan67> ??> Rilodom av/adwcleaner
#706 [17:09] <Absol> Rilodom: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#707 [17:09] <Absol> Rilodom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#708 [17:10] <Capfan67> YoPandaxGG, That's odd. Does it consistently load now?
#709 [17:10] <YoPandaxGG> Its all working now, Capfan67 I appriciate it so much.
#710 [17:10] <Capfan67> YoPandaxGG, Outstanding. Enjoy!
#711 [17:11] <YoPandaxGG> Thank you, your good at your job. Keep it up!
#712 [17:11] * Rilodom [webchat@S0106bc4dfb190123.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#713 [17:12] <Brenda> https://paste.ubuntu.com/p/bJwCn9MpSw/
#714 [17:12] <Brenda> Is this it?
#715 [17:12] * YoPandaxGG [webchat@host-184-201-161-192.newwavecomm.net] has quit. (Quit: webchat.esper.net)
#716 [17:13] * giovakill [webchat@132.191.1.10] has joined #minecrafthelp
#717 [17:13] <giovakill> no puedo ingresar me sale q un archivo del juego no puede entrar a mi pc
#718 [17:14] <Capfan67> Brenda, Yes. Stand by...
#719 [17:14] <Brenda> I noticed later I did not have to do the account : )
#720 [17:14] <Capfan67> ??> giovakill error/download
#721 [17:14] <Absol> giovakill: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#723 [17:15] * Kolby_Zeor [webchat@68-185-70-231.dhcp.trlk.ca.charter.com] has joined #minecrafthelp
#724 [17:15] <Kolby_Zeor> I need my money back
#725 [17:15] <Capfan67> Brenda, This error points to the graphics. It could be your hardware/drivers, or overlay software. To decide which to look at first, is your computer an older one?
#726 [17:15] <Capfan67> Kolby_Zeor, account/refund
#727 [17:15] <Capfan67> ??> Kolby_Zeor account/refund
#728 [17:15] <Absol> Kolby_Zeor: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#729 [17:16] <Brenda> It depends.. I feel it is. Its a probook HP
#730 [17:16] <Kolby_Zeor> minecraft is not working for me anymore i want my money back but i bought it like two months ago
#731 [17:16] <Capfan67> Brenda, Ok, let's look at your driver first then:
#732 [17:16] <Capfan67> ??> Brenda win/dxdiag
#733 [17:16] <Absol> Brenda: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#734 [17:17] * angel8 [webchat@c-73-239-215-234.hsd1.wa.comcast.net] has joined #minecrafthelp
#735 [17:17] <Capfan67> Kolby_Zeor, Absol provided a link to Mojang's refund policy. We're a volunteer tech support channel. All I can do is point you to the account resource.
#736 [17:17] <Kolby_Zeor> i play on samsung chromebook
#737 [17:17] <angel8> my 1.13.2 version is keep on crashing whenever i try to play a world
#738 [17:17] <angel8> i use java edition
#739 [17:17] <Kolby_Zeor> so it shoudn't even have let me bought it
#740 [17:18] <Capfan67> angel8, Do you get an error or error description, or does it just stop responding?
#741 [17:18] <Kolby_Zeor> so i need my money BACK now
#742 [17:18] <Capfan67> Kolby_Zeor, Again, we can't help you. we're not Mojang. Contact them with the link Absol provided you.
#743 [17:18] <Kolby_Zeor> SORRY!
#744 [17:19] <Kolby_Zeor> those are the wrong ones i use chromebook
#745 [17:19] <Kolby_Zeor> so i need different instructions
#746 [17:20] * Rilodom [webchat@S0106bc4dfb190123.wp.shawcable.net] has joined #minecrafthelp
#747 [17:20] * Brenda [webchat@50-83-182-160.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#748 [17:20] <Rilodom> i cleaned my PC
#749 [17:20] * NyanCat10169 [webchat@cpe-173-172-255-90.rgv.res.rr.com] has joined #minecrafthelp
#750 [17:20] <Capfan67> Kolby_Zeor, As far as I know, Chromebook isn't officially supported. Contact them based on the Edition you purchased.
#751 [17:20] <Capfan67> Rilodom, Great! Test the game again.
#752 [17:20] <Rilodom> i did it still doesnt respond
#753 [17:20] <Kolby_Zeor> so they shoudn't even let me buy it
#754 [17:20] <Capfan67> Kolby_Zeor, For a general contact form, go here: account/send-email
#755 [17:21] <Capfan67> ??> Kolby_Zeor account/send-email
#756 [17:21] <Absol> Kolby_Zeor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#757 [17:21] <Absol> Kolby_Zeor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#758 [17:21] <Kolby_Zeor> i already did that
#759 [17:21] <Capfan67> Rilodom, Your first launch after the ADWCleanup will take a few minutes. Launch the game and let it load.
#760 [17:21] <Capfan67> Kolby_Zeor, Ah, good. Then you're on track. Just a matter of waiting for their response.
#761 [17:21] * NyanCat10169 [webchat@cpe-173-172-255-90.rgv.res.rr.com] has quit. (Client Quit)
#762 [17:22] <Kolby_Zeor> but my chromebook is also concidered a android so i had to buy it on the play store
#763 [17:22] <Kolby_Zeor> and it wont let me update it
#764 [17:23] <Capfan67> Kolby_Zeor, Then contact google play store regarding the refund.
#765 [17:23] <Kolby_Zeor> cause supposably its not compatable
#766 [17:23] * Rilodom [webchat@S0106bc4dfb190123.wp.shawcable.net] has quit. (Client Quit)
#767 [17:23] <Kolby_Zeor> fine.
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#770 [17:32] <dac600> @GreyVulpine did you have any luck looking in to the problem i had?
#771 [17:33] <Capfan67> dac600, Hi
#772 [17:34] * Louis257 [webchat@host86-186-135-151.range86-186.btcentralplus.com] has joined #minecrafthelp
#773 [17:34] <Capfan67> So, your account is migrated and you didn't do it?
#774 [17:34] <Louis257> Hey, anyone free to help?
#775 [17:34] <Capfan67> Louis257, What do you need help with?
#776 [17:35] <dac600> hey. yeah it happened a couple of days ago.
#777 [17:35] <Capfan67> dac600, You'll need to contact Mojang. I can provide a link if you need.
#778 [17:35] <dac600> so it's just send a email and wait?
#779 [17:36] <Capfan67> dac600, Fill out a web form and wait, yes.
#780 [17:36] <dac600> ok cool. thanx
#781 [17:36] <dac600> it's just gray was asking about what the account name was and so on. so i thought there might me more doable.
#782 [17:37] <dac600> but thanx for the help
#783 [17:37] <Louis257> I have had minecraft for a very long time, back when tnt was punched, ladders could have a space, and tilling grass would give you seeds. My account is saying incorrect password but I've tried all of them. Along with all emails and usernames, attempting to migrate states that it has already been migrated. asking for a password reset to my current e
#784 [17:37] <Louis257> mail has no effect and the original email for the account has been locked away for over 8+ years. Any Ideas what to do?
#785 [17:37] * adeline [webchat@c-75-73-16-71.hsd1.mn.comcast.net] has joined #minecrafthelp
#786 [17:37] <adeline> i want to update my game-i'm at version 1.10.1
#787 [17:38] <Capfan67> Louis257, What's your character name?
#788 [17:38] <adeline> not sure
#789 [17:38] <Capfan67> adeline, Are you asking about Java Edition or Bedrock?
#790 [17:38] <Louis257> Louis257 ( Old name before the ability to change the name was: louis257)
#791 [17:38] <adeline> um java i think
#792 [17:38] <adeline> the game made me log in through xbox
#793 [17:38] <adeline> so i don't have a minecraft account
#794 [17:39] * dac600 [webchat@88-105-194-69.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#795 [17:39] <Capfan67> adeline, That's Bedrock. The current version is 1.10.1.
#796 [17:39] <adeline> oh ok
#797 [17:39] * Brenda [webchat@50-83-182-160.client.mchsi.com] has joined #minecrafthelp
#798 [17:39] <Brenda> hello i am back
#799 [17:39] <adeline> so i can't update to 1.13.2 then
#800 [17:39] <Capfan67> Louis257, On the bright side, your name hasn't been changed. However, it does appear that it's migrated. You didn't migrate the account?
#801 [17:39] <Brenda> I need to provide the diagnostic report
#802 [17:40] <Capfan67> adeline, 1.13.2 would be Java Edition. You have Bedrock Edition (XBoxLive login).
#803 [17:40] <Capfan67> Brenda, I'm still around. Paste the link here.
#804 [17:40] <adeline> how could i get java edition?
#805 [17:40] <Louis257> Well I dont think I did since when I ask for a password reset and type in my only email and it states "You will be sent a password reset if you have an account for that email" I dont receive anything. So it must not have been me
#806 [17:40] <Capfan67> adeline, Java Edition can be purchased at minecraft.net
#807 [17:41] <adeline> ok thank you
#808 [17:41] <Brenda> https://paste.ubuntu.com/p/bJwCn9MpSw/
#809 [17:41] <Capfan67> Louis257, Ok. If someone has stolen your account, you'll need to contact Mojang Support. Need the link to the webform?
#810 [17:41] <Capfan67> Brenda, That's the crash report. Were you able to run the Dxdiag report?
#811 [17:41] <Louis257> Already done :L Kinda gonna take a while though since they're replying to emails from the 4th of march :L
#812 [17:42] <Brenda> hold on sorry
#813 [17:42] <Capfan67> Louis257, Yes. Sadly, they're way behind.
#814 [17:42] <Louis257> Any tips or that on anything to try?
#815 [17:43] * Kaden [webchat@c-98-220-192-234.hsd1.il.comcast.net] has joined #minecrafthelp
#816 [17:43] <Brenda> https://paste.ubuntu.com/p/BN5wFmRBFW/
#817 [17:43] <Capfan67> Louis257, I check to see if you're behind a VPN (which causes login failure), but you don't appear to be. The nail in the coffin is the failure to receive the password reset email. If you don't receive the system email, Mojang is your only remaining step.
#818 [17:44] <adeline> thank you for helping me-if i buy it through the website, should that guarantee that it will be the java version?
#819 [17:45] <adeline> just want to make sure before i buy it again
#820 [17:45] <Louis257> I have a feeling they'll just say I dont have enough evidence to claim the account is mine :L or that since I have no access to the original email or the transaction code since it was so long ago that I bought it
#821 [17:45] <Capfan67> adeline, Yes. They only sell the Java Edition on the website.
#822 [17:45] <adeline> ok thank you so much
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#824 [17:46] <Capfan67> Brenda, You are running the most recent graphics driver on the HP site, so that doesn't appear to be it. Next would be inspecting the programs running on your system and looking for incompatible software:
#825 [17:46] <Capfan67> ??> Brenda tools/hjt
#826 [17:46] <Absol> Brenda: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#827 [17:46] <Absol> Brenda: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#828 [17:47] <Kaden> Hello. I am having trouble accessing my account because i don't have my old email and I also don't remember my security questions. Is there still a way into the account?
#829 [17:47] <Brenda> ok
#830 [17:47] <Capfan67> Louis257, They will need to validate ownership. Knowing or having control over the original email is a good start. Also, information only the original purchaser would know like the name on the credit card will help. They'll be helpful once your ticket is active.
#831 [17:48] <Capfan67> Kaden, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you dont have two of these three things, you will need to contact Mojang. I can provide a link if you need.
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#833 [17:48] <Louis257> Yeah I believe my mother bought me it back when I was young over 9+ years ago so no access to the card and the original email is locked for good
#834 [17:48] <Kaden> Sure send me the link
#835 [17:48] <Brenda> https://paste.ubuntu.com/p/TmJJXCXyCC/
#836 [17:48] * adeline [webchat@c-75-73-16-71.hsd1.mn.comcast.net] has joined #minecrafthelp
#837 [17:48] * adeline [webchat@c-75-73-16-71.hsd1.mn.comcast.net] has quit. (Client Quit)
#838 [17:49] <Capfan67> Louis257, Again, work with them. They want you to have your account back, and will ask questions the original purchaser should know.
#839 [17:49] <Capfan67> ??> Kaden account/send-email
#840 [17:49] <Absol> Kaden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#841 [17:49] <Absol> Kaden: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#842 [17:50] * Brenda [webchat@50-83-182-160.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#843 [17:50] <Louis257> Hmmm I am tempted to buy another account :L since it will take so long, once an account is bought is it possible to change the email adress?
#844 [17:51] <Capfan67> Louis257, Yes. Through account management, you can change the email if you know the login credentials and security answers.
#845 [17:52] <Louis257> Basically to buy it for myself and if I get my old account back to pass the new one onto a friend?
#846 [17:53] <Capfan67> Louis257, Mojang doesn't recognize account transfers, so it will always be your account (regardless of who uses it).
#847 [17:53] * Brenda [webchat@50-83-182-160.client.mchsi.com] has joined #minecrafthelp
#848 [17:53] <Brenda> https://paste.ubuntu.com/p/TmJJXCXyCC/
#849 [17:53] <Brenda> Hello why is this chat keep pinging and closing out?
#850 [17:54] <Capfan67> Brenda, The webchat does have a time out. Sorry.
#851 [17:54] <Louis257> Where is the account management
#852 [17:54] <Brenda> Its ok : )
#853 [17:55] <Capfan67> Brenda, The HJT report doesn't have any overlay software known to cause the graphics error. I'm going to nudge some of the other helpers to see if anyone has any other ideas.
#854 [17:55] <Brenda> thank you
#855 [17:56] <Capfan67> Louis257, https://account.mojang.com/me/settings
#856 [17:57] <Capfan67> Louis257, "Email" has an "Edit" button, which takes you to a website to explain your options.
#857 [17:57] * max3 [webchat@ip70-162-212-169.ph.ph.cox.net] has joined #minecrafthelp
#858 [17:57] <Louis257> Yeah found it! Thanks, so with this I could buy minecraft and then pass it onto a friend once my original has been restored
#859 [17:57] <Capfan67> Folks, I need to go fix dinner for the family. Brenda, I've posted a note to the other helpers. Hopefully someone has some ideas and pops in to help.
#860 [17:58] <max3> the error code 805306369 keeps coming up
#861 [17:58] <Brenda> OK do I just log back into this later?
#862 [17:58] <Brenda> I need to fix dinner too
#863 [17:58] <Brenda> can they email me directly?
#864 [17:58] <Capfan67> Brenda, Yes. Just post your issue again, and be ready to mention you have the HJT report and Dxdiag.
#865 [17:59] <Brenda> thank you
#866 [17:59] <max3> hi
#867 [17:59] <Capfan67> max3, I need to go and can't narrow down the issue for you. However, 90% of the time, that turns out to be bundleware/malware. Here is the cleaner. Try running it to see if it fixes the issue:
#868 [18:00] <Capfan67> ??> max3 av/adwcleaner
#869 [18:00] <Absol> max3: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#870 [18:00] <Absol> max3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#871 [18:00] <Capfan67> *AFK*
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#874 [18:01] <spoonn> hi i am unable to sstart minecraft becuase it says i cannot accses java runtime
#875 [18:02] <spoonn> javaw*
#876 [18:03] <spoonn> #minecrafthelp hi i am unable to sstart minecraft becuase it says i cannot accses javaw
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#878 [18:07] * Cryro [webchat@modemcable139.26-80-70.mc.videotron.ca] has joined #minecrafthelp
#879 [18:08] <Cryro> hello, I play on a small minecraft server with a couple of friends and im trying to get zombies to pick up armor and swords cause I want to make a trap
#880 [18:09] <Cryro> I checked the server difficulty is on easy and mob griefing is turned on so technically I should have a 1% chance at a zombie being able to pick up items
#881 [18:09] <Cryro> so I set up at a zombie spawner and ive killed about 500 zombies and none even picked up a single item
#882 [18:11] <Cryro> local difficulty is at 1.00
#883 [18:12] <Cryro> I'm willing to accept that im just getting really unlucky but at 500 it seems unlikely
#884 [18:12] <Louis257> Capfan67 Just want to thank you for all the help!
#885 [18:29] * Austin [webchat@69-222-149-128.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#886 [18:29] * Louis257 [webchat@host86-186-135-151.range86-186.btcentralplus.com] has quit. (Quit: webchat.esper.net)
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#888 [18:31] <Austin> Hello, Im having an issue with my realm. Last month when people joined they had visitor but it seems that this month whenever someone joins they have member. I was wondering if there was a setting or steps I need to do to make people join in visitor mode. Please help we cant find anything. Thank you.
#889 [18:32] * cmaster104 [webchat@c-75-66-77-159.hsd1.la.comcast.net] has joined #minecrafthelp
#890 [18:32] <cmaster104> hello i got the game and i can only play the demo:(
#891 [18:33] <cmaster104> hello
#892 [18:33] <cmaster104> volunteer hello
#893 [18:33] <cmaster104> i can only play the demo but i got the game
#894 [18:34] <Austin> What are you playing on
#895 [18:35] <cmaster104> mac
#896 [18:35] * Austin [webchat@69-222-149-128.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#897 [18:35] <cmaster104> hello
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#900 [18:49] <g0> io.netty.channel.abstractchannel$annotatedconnectexception
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#905 [19:06] <dabestchicken> my game keeps crashing while trying to join a server and ive allocated more ram and I did everything people have told me to do on the forums and stuff
#906 [19:08] * dabestchicken [webchat@50.29.129.31.res-cmts.mtp2.ptd.net] has quit. (Client Quit)
#907 [19:09] * OhJoe [webchat@c-71-198-53-0.hsd1.ca.comcast.net] has joined #minecrafthelp
#908 [19:10] <OhJoe> Hey, so I've the account help page but it wasn't helpful for my issue. I've stopped being able to receive the account password reset link at all
#909 [19:10] <OhJoe> so
#910 [19:10] <OhJoe> i've read*
#911 [19:19] * Webchat401 [webchat@1.136.107.235] has joined #minecrafthelp
#912 [19:19] * Espercorn kicked Webchat401 from #minecrafthelp (Reason: ebchat401 :Banned: Please use your Minecraft name / nickname to enter the chat.)
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#915 [20:11] <leeman223> Whenever i go to the minecraft website to log into my account, i put in all my details and i press the jog in button. But all it does is turn black and nothing happens
#916 [20:12] <Psi> I pasted my question in the "Pastebin" service recommended for multi line messages. How do I post that here?
#917 [20:16] * leeman223 [webchat@61.52.sitronorkide.nl] has quit. (Quit: webchat.esper.net)
#918 [20:29] * monk [webchat@050-088-242-116.res.spectrum.com] has joined #minecrafthelp
#919 [20:29] <monk> hello
#920 [20:30] * monk [webchat@050-088-242-116.res.spectrum.com] has quit. (Client Quit)
#921 [20:38] * Nathan [webchat@pool-108-45-94-40.washdc.fios.verizon.net] has joined #minecrafthelp
#922 [20:39] <Nathan> Hello. Can I get help for a setting up a Minecraft server here?
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#924 [21:02] * Sociallism [webchat@108-202-217-232.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#925 [21:04] <Nathan> Hello. Can I get help for a setting up a Minecraft server here?
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#927 [21:06] <Sociallism> Im trying to downlaod 1.13 and "Failed to download file. hal1.ogg" ive deleted the .minecraft folder a couple times and it still just does this
#928 [21:08] <Psi> I tried to download the Minecraft Launcher but there was an error that occurred that said, "my driver does not appear to support OpenGL" How do I resolve this?
#929 [21:09] <Sociallism> Psi you sure you installed the correct download?
#930 [21:10] <Psi> I installed the Minecraft version for Windows 10 that isnt the one exclusive to Windows 10
#931 [21:10] <Psi> The Java Version
#932 [21:10] <Psi> Java is installed and everything
#933 [21:10] <Sociallism> Check and see if your java is up to date
#934 [21:12] <Psi> I believe it is as I just downloaded a couple minutes ago from their website
#935 [21:13] * Nathan [webchat@pool-108-45-94-40.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#936 [21:15] <Sociallism> what is the java install download title?
#937 [21:16] <Psi> In my "Apps and features" I see "Java Update 201 (64-bit)"
#938 [21:16] <Psi> I can't modify or do anything at all with it
#939 [21:17] <Sociallism> Your not supposed to be its just a install.exe
#940 [21:17] <Sociallism> gimme a sec im lookin through forums
#941 [21:18] <Psi> I thought I found a solution with a forum describing my same error which said to download the Intel Driver
#942 [21:18] <tyteen4a03> ??> Sociallism av/bytefence
#943 [21:18] <Absol> Sociallism: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#944 [21:18] <tyteen4a03> ??> Psi win/dxdiag
#945 [21:18] <Absol> Psi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#946 [21:19] <Sociallism> Thank you tyteen4a03
#947 [21:19] <Sociallism> Wait ive already checked i dont have bytefence
#948 [21:19] <Psi> Is this for Pastebin tyteen4a03?
#949 [21:19] <tyteen4a03> Psi: yes
#950 [21:20] <tyteen4a03> ??> Sociallism tools/hjt
#951 [21:20] <Absol> Sociallism: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#952 [21:20] <Absol> Sociallism: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#953 [21:24] <Sociallism> Absol https://paste.ubuntu.com/p/zXqjZhz9mm/
#954 [21:25] <Sociallism> Also i have disabled the interface on discord dont know if that matters but i did
#955 [21:25] <Psi> Here is my problem (I think I did this right) https://paste.ubuntu.com/p/h2S4zxSQjY/
#956 [21:29] <tyteen4a03> Sociallism: a second
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#958 [21:29] <tyteen4a03> ??> Sociallism launcher/log
#959 [21:29] <Absol> Sociallism: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#960 [21:30] <tyteen4a03> Psi: your computer is too old for MC
#961 [21:30] <Psi> Straight up?
#962 [21:30] * jake is now known as Guest11943
#963 [21:30] <tyteen4a03> Psi: yes
#964 [21:30] <Psi> I mean it is an old laptop so that'd explain it
#965 [21:31] <Guest11943> anyone make a Minecraft account before Mojang accounts were a thing, and have to migrate their account name to their Mojang account later on, but forget their account name? Trying to figure out how to recover my username in this case so I can play again
#966 [21:32] <tyteen4a03> ??> Guest11943 account/send-email
#967 [21:32] <Absol> Guest11943: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#968 [21:32] <Absol> Guest11943: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#969 [21:32] <tyteen4a03> Guest11943: your best bet however would be to look through old emails and logs
#970 [21:33] <Guest11943> sounds good - thanks guys. just did all that actually, just wasn't sure if there was anything else I wasn't thinking of
#971 [21:34] <Psi> What about my computer is glaringly old that would hinder me from playing MC
#972 [21:35] * jessica_282 [webchat@h24-236-39-111.hbbsnm.broadband.dynamic.tds.net] has joined #minecrafthelp
#973 [21:36] <jessica_282> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#974 [21:38] <jessica_282> is there a fix
#975 [21:39] <Sociallism> @absol https://paste.ubuntu.com/p/VNbdvMnfWs/
#976 [21:42] <Sociallism> forgot one sorry https://paste.ubuntu.com/p/HFfZBWfR8w/
#977 [21:43] <Psi> My computer was able to run minecraft 2 years ago, has minecraft gotten so advanced I can't run it now?
#978 [21:44] <Sociallism> Except this time a I ran it "Failed to download file. fastutil-8.2.1.jar" note i have played minecraft plenty of times i just deleted the .minecraft folder cuz i had a ton of pvp mods to get a fresh folder
#979 [21:44] <Sociallism> Psi revert it back to windows 7 if your able too
#980 [21:48] <Sociallism> Psi https://help.mojang.com/customer/en/portal/articles/928493-updating-video-card-drivers?b_id=5408
#981 [21:49] <Sociallism> Switching it back to a older windows may also resolve it but it pretty much is just you pc is too old
#982 [21:52] <tyteen4a03> ??> jessica_282 win/dxdiag
#983 [21:52] <Absol> jessica_282: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#984 [21:53] <jessica_282> ok ty
#985 [21:53] <tyteen4a03> Sociallism: do you have a log of the error?
#986 [21:53] <tyteen4a03> Sociallism: oh actually
#987 [21:54] <tyteen4a03> Sociallism: are you able to visit https://libraries.minecraft.net/it/unimi/dsi/fastutil/8.2.1/fastutil-8.2.1.jar in your browser?
#988 [21:54] <Sociallism> https://paste.ubuntu.com/p/HFfZBWfR8w/
#989 [21:54] <Sociallism> it downloaded something
#990 [21:56] <Sociallism> Where do i put this cuz i cant open it
#991 [21:57] <tyteen4a03> ??> Sociallism av/adwcleaner
#992 [21:57] <Absol> Sociallism: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#993 [21:57] <Absol> Sociallism: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#994 [21:59] <Sociallism> Ye ive done that i have malwarebytes
#995 [22:01] <Sociallism> 0 threats detected...
#996 [22:01] <tyteen4a03> Sociallism: not with malwarebytes
#997 [22:01] <tyteen4a03> Sociallism: follow the instructions above
#998 [22:01] <Sociallism> i did
#999 [22:02] <Sociallism> I used the adw cleaner
#1000 [22:02] <tyteen4a03> Sociallism: with ADWCleaner?
#1001 [22:02] <Sociallism> Erm wait i just loaded 1.8.9...
#1002 [22:03] <Sociallism> Ok ran it again 1 threat detected its PUP lol ill rejoin in a min thank yall for the help
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#1004 [22:08] <jessica_282> https://paste.ubuntu.com/p/xGcjn8x6zX/
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#1006 [22:10] <Sociallism> Absol tyteen4a03 Thank yall for the help it works fine lol dont understand how a virus causes that but thanks lol
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#1008 [22:11] <tyteen4a03> jessica_282: your computer is too old or MC
#1009 [22:11] <tyteen4a03> *for
#1010 [22:11] <jessica_282> ok
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#1013 [22:19] <Kidashigreen> I need help with the no license error
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#1019 [23:13] * mongo [webchat@125-238-46-139-fibre.sparkbb.co.nz] has joined #minecrafthelp
#1020 [23:15] <mongo> Recently changed my email adress from "EMAIL 1" to "EMAIL 2" I later decided to change back to my original so I disputed the email change on EMAIL 1 which should of changed it back to it.
#1021 [23:15] <mongo> I got the following email on EMAIL 2 saying it had been changed back to EMAIL 1 however it has not done so.
#1022 [23:15] <mongo> Your recent change to associate a Mojang account with EMAIL 2. was disputed by the holder of the original e-mail address. Control of the account has been returned to the original e-mail address EMAIL 1.
#1023 [23:15] <mongo> If you actually are the original owner of the account, but have had your original e-mail address compromised, you need to get in touch with customer support (http://help.mojang.com/) in order to take back control of the account.
#1024 [23:16] <mongo> hello
#1025 [23:17] <mongo> ...
#1026 [23:26] <tyteen4a03> mongo: do what the message says
#1027 [23:27] <mongo> The account was not transfered back
#1028 [23:27] <tyteen4a03> mongo: you need to re-email Mojang
#1029 [23:27] <tyteen4a03> ??> mongo account/send-email
#1030 [23:27] <Absol> mongo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1031 [23:27] <Absol> mongo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1032 [23:28] <mongo> neither email owns the account
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#1035 [23:52] <Hariffton> hello im lookin for some help?
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#1037 [23:54] <zant5> I no longer have any access to the email I used for my account, and the security questions' answers are probably from when I was being super cryptic (which I highly regret). I also don't have a transaction ID as I bought the game over 10 years ago. I just want to edit and change my skin.
#1038 [23:54] <tyteen4a03> ??> zant5 account/send-email
#1039 [23:54] <Absol> zant5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1040 [23:54] <Absol> zant5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1041 [23:54] <tyteen4a03> ??> zant5 account/trans-id/dibs
#1042 [23:54] <Absol> zant5: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1043 [23:54] <Absol> zant5: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#1044 [23:55] <mongo> Hey
#1045 [23:55] <mongo> I need some support
#1046 [23:55] <zant5> Hi.
#1047 [23:55] <mongo> Okay can I explain my full situation
#1048 [23:55] <mongo> So I originally bought the account sometime in 2013 under the name "CreamedChicken"
#1049 [23:55] <mongo> 2/3/2019 @ 3:58:56 PM 10 oMongoo 11/15/2018 @ 5:23:03 PM 9 TKDubstaAlt 9/9/2018 @ 8:54:29 PM 8 Semc 7/14/2018 @ 2:19:28 PM 7 oMongo 6/11/2018 @ 5:21:11 PM 6 Genghas 11/30/2017 @ 2:24:48 PM 5 FakeSymptoms 10/30/2017 @ 10:13:40 PM 4 Gucci_Macro 9/6/2017 @ 4:55:27 PM 3 LockieMci 11/17/2016 @ 7:15:12 AM 2 HughesBloke 5/18/2015 @ 5:10:06 PM 1 CreamedChi
#1050 [23:55] <mongo> cken
#1051 [23:55] <mongo> Thats the hisotry of names
#1052 [23:56] <mongo> I was changing the email of the account over to another one and later decided to change back so I disputed it
#1053 [23:56] <mongo> I was told ownership had been taken away from one account but the other one does not seem to actually have ownership
#1054 [23:56] <mongo> I have access to both emails as proof
#1055 [23:57] <mongo> I dont have access to the original email used to purchase the minecraft account as I dont remember its name
#1056 [23:57] <mongo> I also no longer have access to the original credit card as it was purchased on my mothers old one in 2013
#1057 [23:57] <zant5> Absol I don't think I was clear. I do not have any transaction ID. Nor can I access the email. However, I'll try emailing on a different one about DIBS, but I still don't see what can be done without the transaction ID or access to the original email. All I got going for me is knowing the login credentials.
#1058 [23:58] <mongo> If you guys could tell me the email that was originally used to purchase the account CreamedChicken I may be able to get in
#1059 [23:58] <mongo> Wait so you know the email and password to the acc?
#1060 [23:58] <mongo> just cant give them to me?
#1061 [23:58] <mongo> Kaare2002 was the last password used
#1062 [23:59] <mongo> hello