#1 [00:04] <mongo> Hello
#2 [00:06] <mongo> bruh
#3 [00:06] <zant5> mongo, never give your password out, just saying
#4 [00:06] <Capfan67> mongo, You'll need to contact Mojang to recover your account.
#5 [00:06] <mongo> bruh yall can have my account if you manage to get in fr fr
#6 [00:06] <mongo> I have they keep directing me to skrill
#7 [00:06] <mongo> Thing is this is literally their fault
#8 [00:06] <Capfan67> mongo, We are a volunteer technical support channel, not Mojang.
#9 [00:07] <Capfan67> mongo, Losing control of your account isn't Mojang's fault. Anyway, you'll need to contact Mojang Support to recover your account. I can give you a link if you need.
#10 [00:07] <mongo> The email said "Ownership has been transfered back to oringal email" but it just hasnt
#11 [00:07] <zant5> Contact them saying it hasn't.
#12 [00:08] <mongo> I did and now they out here expecting credit card details and original emails from 2013
#13 [00:08] <mongo> fr fr messed up on jah
#14 [00:08] <Capfan67> mongo, They will indeed require some proof that you're the owner. Lots of people try to steal account by asking support to give them the account.
#15 [00:09] <mongo> I understand that but I dont see why they couldnt just look into the issue to see if it was some sort of error on their side
#16 [00:09] <mongo> only thing I can provide at this point is the emails as proof
#17 [00:10] <Capfan67> mongo, You'll need to negotiate that with Mojang. We have no access to your account.
#18 [00:10] <mongo> Yeah appreciate the help boys I didnt really understand this support thing at first my bad
#19 [00:11] <Capfan67> mongo, No worries. Best of luck with the recovery.
#20 [00:11] <mongo> Thanks man
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#22 [00:26] * ineedhelp [webchat@100.7.251.185] has joined #minecrafthelp
#23 [00:27] <ineedhelp> Um
#24 [00:27] <ineedhelp> I need help, anyone on?
#25 [00:29] * ineedhelp [webchat@100.7.251.185] has quit. (Client Quit)
#26 [01:35] * xyz6 [webchat@77-242-236-2.net.hawetelekom.pl] has joined #minecrafthelp
#27 [02:19] * Rob [webchat@103.17.252.38] has joined #minecrafthelp
#28 [02:21] <Rob> I am having trouble logging in. I know username and password but i have to answer security questions because it is a new computer. I keep getting the questions wrong. I have tried to have a reset email sent and i get the message saying it was sent successfully but it never arrives. I have checked junk and had my IT support do a trace and they get n
#29 [02:21] <Rob> o record of it in quarantine or failed delivery. Any help would be appreciated
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#31 [02:36] * kingboo421 [webchat@180-150-112-229.NBN.mel.aussiebb.net] has joined #minecrafthelp
#32 [02:37] <kingboo421> I need help logging in. I bought minecraft in early beta years ago and when I went to play it recently, I did not have access to the full version
#33 [02:39] * kingboo421 [webchat@180-150-112-229.NBN.mel.aussiebb.net] has quit. (Client Quit)
#34 [04:49] * Ayesel [webchat@d-24-153-41-127.md.cpe.atlanticbb.net] has joined #minecrafthelp
#35 [04:50] * Ayesel [webchat@d-24-153-41-127.md.cpe.atlanticbb.net] has quit. (Client Quit)
#36 [04:54] * alonb2007 [webchat@bzq-79-176-238-25.red.bezeqint.net] has joined #minecrafthelp
#37 [04:56] <alonb2007> i buy minecraft in 2013 and now my minecraft account
#38 [04:56] <alonb2007> saying i need to buy the game
#39 [04:56] <alonb2007> again
#40 [04:58] <alonb2007> #minecrafthelp i buy minecraft in 2013 and now my minecraft account saying i need to buy the game again
#41 [04:58] <alonb2007> #minecrafthelpi buy minecraft in 2013 and now my minecraft account saying i need to buy the game again
#42 [04:58] <alonb2007> #minecrafthelp i buy minecraft in 2013 and now my minecraft account saying i need to buy the game again
#43 [04:58] <alonb2007> #minecrafthelp i buy minecraft in 2013 and now my minecraft account saying i need to buy the game again
#44 [04:59] * alonb2007 [webchat@bzq-79-176-238-25.red.bezeqint.net] has left #minecrafthelp
#45 [06:22] * Christophe25 [webchat@paris.sequans.com] has joined #minecrafthelp
#46 [06:23] <Christophe25> Hi
#47 [06:23] <Christophe25> I have a question about the minecraft.net web site : have the rss feeds disappeared ? I used to have one in my nextcloud news instance, but it's a 404 error now, and I can't find any now (sorry if it's not about the game directly, but maybe someone knows :p)
#48 [06:34] * JedeX [webchat@72.35.247.132] has joined #minecrafthelp
#49 [06:34] <JedeX> Hellp
#50 [06:34] <JedeX> My minecraft dont update in my computer
#51 [06:35] <JedeX> #minecrafthelp My minecraft dont update in my computer
#52 [06:37] <Morpheus> JedeX, Hey. What do you mean when you say it won't update?
#53 [06:43] * JedeX [webchat@72.35.247.132] has quit. (Quit: webchat.esper.net)
#54 [06:43] * Lord_of_Life [~Lord@77.28.164.11] has quit. (Ping timeout: 202 seconds)
#55 [06:44] * JedeX [webchat@72.35.247.132] has joined #minecrafthelp
#56 [06:45] * Lord_of_Life [~Lord@77.28.171.69] has joined #minecrafthelp
#57 [06:45] <JedeX> #minecrafthelp My launcher minecraft offical, dont update
#58 [06:45] <Morpheus> JedeX, What do you mean when you say it won't update?
#59 [06:47] <JedeX> Я имею виду новый дизайн лаунчера майнкрафт
#60 [06:47] <JedeX> I mean the new design of minecraft launcher
#61 [06:47] <Morpheus> JedeX, When it tries to update, does it display any message?
#62 [06:48] <JedeX> No, i am download new launcher but still there is nothing
#63 [06:48] <Morpheus> JedeX, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#64 [06:48] <Morpheus> ??> JedeX tools/hjt
#65 [06:48] <Absol> JedeX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#66 [06:48] <Absol> JedeX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#67 [06:50] <JedeX> Do not go to the link
#68 [06:51] <Morpheus> JedeX, The program is safe to run, it won't give your PC any sort of malware
#69 [06:51] * JedeX [webchat@72.35.247.132] has quit. (Quit: webchat.esper.net)
#70 [06:54] * uzr [webchat@211.228.111.240] has joined #minecrafthelp
#71 [06:56] <uzr> I cannot really log into my minecraft account but I found my transaction ID and sent the email in regards to fixing this issue
#72 [06:56] <Morpheus> uzr, Great! You'll need to wait for a reply from mojang
#73 [06:56] <Morpheus> ??> uzr account/send-email/wait-time
#74 [06:56] <Absol> uzr: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#75 [06:57] <uzr> Oh I am sorry to hear
#76 [06:57] <uzr> It just has been long since getting back to minecraft
#77 [07:01] * uzr [webchat@211.228.111.240] has quit. (Quit: webchat.esper.net)
#78 [07:03] * BigosKAR [webchat@host-46-186-84-47.dynamic.mm.pl] has joined #minecrafthelp
#79 [07:04] <BigosKAR> Hello so basically my bro deactivated my account because i made a payment with my card and he thought it was his. He then saw it was mine but it was to late. In the email with deactivation it said I should contact someone and that's what i'm doing. So please help me get my account back if you can
#80 [07:05] <Morpheus> ??> BigosKAR account/send-email
#81 [07:05] <Absol> BigosKAR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#82 [07:05] <Absol> BigosKAR: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#83 [07:05] <BigosKAR> I sent an email to mojang but can you help me with this?
#84 [07:06] <Morpheus> BigosKAR, We can only help with technical issues here, you'll need to wait for a reply from mojang
#85 [07:06] <BigosKAR> Ok thank you for the information though
#86 [07:06] <BigosKAR> and sorry for wasting your time
#87 [07:06] <Morpheus> BigosKAR, No waste, we're here to give people support :)
#88 [07:06] * BigosKAR [webchat@host-46-186-84-47.dynamic.mm.pl] has quit. (Client Quit)
#89 [07:44] * Pettypuppy [webchat@175-183-81-49.adsl.dynamic.seed.net.tw] has joined #minecrafthelp
#90 [07:47] <Pettypuppy> hello there, I bought the java edition but I just found what I need is win 10 edition, any way to switch to win 10 edition?
#91 [07:47] <Morpheus> Pettypuppy, There isn't a way to switch, but I can give you information on how to get a refund
#92 [07:47] <Morpheus> ??> Pettypuppy account/refund
#93 [07:47] <Absol> Pettypuppy: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#94 [07:49] * LukeGaming [webchat@5-231-145-211.ktk-ip.de] has joined #minecrafthelp
#95 [07:49] <LukeGaming> hey
#96 [07:49] <urielsalis> hi LukeGaming
#97 [07:49] <LukeGaming> I have a problem logging in to my account
#98 [07:49] <urielsalis> LukeGaming: what problem?
#99 [07:49] <LukeGaming> No connection to server
#100 [07:49] <urielsalis> ??> LukeGaming tools/hjt
#101 [07:49] <Absol> LukeGaming: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#102 [07:49] <Absol> LukeGaming: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#103 [07:52] <LukeGaming> https://paste.ubuntu.com/p/HMq6QGb7Kp/
#104 [07:55] <LukeGaming> I also tried logging in with another ip and then it worked
#105 [07:56] <Morpheus> LukeGaming, Remove windscribe. I suspect that is causing your issue
#106 [07:57] <LukeGaming> I installed it a few minutes ago because i wanted to check if it works with another ip
#107 [07:57] <Morpheus> Remove it, restart your PC and see if MC works. If not join back to the channel and send another HJT report
#108 [07:58] <LukeGaming> okay
#109 [07:58] * LukeGaming [webchat@5-231-145-211.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#110 [08:00] * LukeGaming [webchat@5-231-145-211.ktk-ip.de] has joined #minecrafthelp
#111 [08:00] <LukeGaming> okay it did not work
#112 [08:00] <Morpheus> LukeGaming, Can you send another HJT report? Also what is the exact message that you get?
#113 [08:02] <LukeGaming> 'Could not connect to server'
#114 [08:02] <LukeGaming> https://paste.ubuntu.com/p/bhwbp7wcx7/
#115 [08:03] <Morpheus> LukeGaming, Windscribe is still coming up, can you check if you completely uninstalled it?
#116 [08:05] <LukeGaming> It doesn't show up in the devices anymore
#117 [08:05] <Morpheus> Did you use the built in uninstall tool?
#118 [08:06] <LukeGaming> I unistalled it via windows system control
#119 [08:06] <Morpheus> LukeGaming, Check if any files still exist from windscribe
#120 [08:07] <LukeGaming> btw my brother can't login either
#121 [08:07] <LukeGaming> maybe it's an ip ban or smthng?
#122 [08:07] <Morpheus> LukeGaming, Would it be possible for you to get an HJT report from him as well?
#123 [08:08] <LukeGaming> could be difficult because he just left and i don't want to touch his stuff
#124 [08:08] <Morpheus> LukeGaming, Press the windows key and make a search for 'windscribe'
#125 [08:08] <Morpheus> See if anything comes up
#126 [08:09] <LukeGaming> nope nothing
#127 [08:09] * noah [webchat@188-178-9-52-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#128 [08:09] <Morpheus> Go here and see if there is anything: C:\Program Files (x86)\Windscribe\
#129 [08:10] <noah> hey i have trouble with playing the game it says that i need the resources pack
#130 [08:10] <LukeGaming> nothing in there
#131 [08:10] <noah> hey i have trouble with playing the game it says that i need the resources pac
#132 [08:10] <Morpheus> LukeGaming, Can you open task manger and go to the startup tab, see if it's on there at all
#133 [08:10] <Morpheus> ??> noah launcher/log
#134 [08:10] <Absol> noah: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#135 [08:11] <LukeGaming> okay it's on autostart
#136 [08:11] <Morpheus> Turn it off then restart your PC. Then come back in the channel for further steps
#137 [08:11] <LukeGaming> yep
#138 [08:13] * LukeGaming [webchat@5-231-145-211.ktk-ip.de] has joined #minecrafthelp
#139 [08:13] <LukeGaming> okay have done that
#140 [08:13] <Morpheus> LukeGaming, Great. Try to launch minecraft
#141 [08:14] <LukeGaming> unfortunately it still doesn't work
#142 [08:14] <Morpheus> LukeGaming, Alright. Let's get another HJT report
#143 [08:16] <LukeGaming> https://paste.ubuntu.com/p/v8vBDk49Cz/
#144 [08:16] <LukeGaming> maybe it could help to restart the wifi to change the ip i can't even log in on my mobile on the website aswell
#145 [08:17] <Morpheus> LukeGaming, Windscribe is still coming up on restart, I'd like you to run the following tool:
#146 [08:17] <Morpheus> ??> LukeGaming av/malwarebytes
#147 [08:17] <Absol> LukeGaming: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#148 [08:17] <Absol> LukeGaming: Download it here: https://www.malwarebytes.org/
#149 [08:17] <Absol> LukeGaming: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#150 [08:21] <Morpheus> LukeGaming, Whilst that's running, can you check your tray in the bottom right to see if windscribe is in there?
#151 [08:22] <LukeGaming> not showing up
#152 [08:23] <noah> how can i get mingraf on my new pc
#153 [08:23] <noah> minecraft
#154 [08:23] <Morpheus> noah, From minecraft.net
#155 [08:24] * Mudd [~w@76.202.115.164] has quit. (Ping timeout: 202 seconds)
#156 [08:24] <noah> i have try everthing
#157 [08:24] <noah> i have et on my old pc and need it on the new one
#158 [08:25] <Morpheus> noah, You can buy the game from minecraft.net
#159 [08:25] <Morpheus> If you had the game before, just log in with the same account and you'll be able to download it
#160 [08:25] <noah> i have bye the game and need it on my new pc wont bye it too times
#161 [08:25] * LukeGaming [webchat@5-231-145-211.ktk-ip.de] has joined #minecrafthelp
#162 [08:25] <noah> i had try it but i can not play
#163 [08:26] <LukeGaming> okay so I restarted again and now i works :D
#164 [08:26] <LukeGaming> thx 4 the help here
#165 [08:26] <Morpheus> LukeGaming, I'm glad :) I think it was just hanging on :)
#166 [08:26] <Capfan67> LukeGaming, one second...
#167 [08:26] * Caraoscura [webchat@84.125.230.207.dyn.user.ono.com] has joined #minecrafthelp
#168 [08:26] <Capfan67> LukeGaming, Would you be willing to run one last HJT, so we can see what was removed to help future people with your issue?
#169 [08:27] <LukeGaming> yep
#170 [08:28] <noah> i have remored Minecraft and installt it agian but can not play.. and have deleted from my old pc
#171 [08:28] <LukeGaming> https://paste.ubuntu.com/p/B59rynbPZv/
#172 [08:28] <Morpheus> noah, When you say 'I can't play' what do you mean? Does it crash? Does it show an error?
#173 [08:28] <Capfan67> LukeGaming, Thanks.
#174 [08:28] <LukeGaming> Have a nice day, bye
#175 [08:29] * LukeGaming [webchat@5-231-145-211.ktk-ip.de] has quit. (Client Quit)
#176 [08:29] * Mudd [~w@2600:1700:31f0:8180:e9b1:d597:a4bc:a6fe] has joined #minecrafthelp
#177 [08:29] <noah> cant get in it say that i need some thing and cant find it on the web site
#178 [08:29] <Morpheus> noah, What does it say you need?
#179 [08:30] <noah> it say that i need are resources something but cant find it
#180 [08:31] <Morpheus> noah, I'd like you to run a tool which will list everything running on your program. The name may seem scary but the tool is perfectly safe:
#181 [08:31] <Morpheus> ??> noah tools/hjt
#182 [08:31] <Absol> noah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#183 [08:31] <Absol> noah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#184 [08:31] * kamel [webchat@105.108.158.105] has joined #minecrafthelp
#185 [08:31] <kamel> hi
#186 [08:32] <Morpheus> kamel, Hey. How can we help?
#187 [08:32] <kamel> i have proplem
#188 [08:32] <Morpheus> kamel, What's the problem?
#189 [08:32] <kamel> help2@mojang.com
#190 [08:32] <kamel> ihack my account
#191 [08:32] <kamel> ):
#192 [08:32] <kamel> i have id
#193 [08:32] <Morpheus> ??> kamel account/send-email
#194 [08:32] <Absol> kamel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#195 [08:32] <Absol> kamel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#196 [08:32] <kamel> yes
#197 [08:33] <kamel> i sand id
#198 [08:33] <kamel> but mojang
#199 [08:33] <Morpheus> kamel, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#200 [08:33] <kamel> 1 min Google Traduction
#201 [08:33] <kamel> ok
#202 [08:33] <kamel> I sent a message but they did not answer me
#203 [08:34] <Morpheus> kamel, Read the message I just sent above
#204 [08:34] <kamel> why
#205 [08:34] * Kirjava [webchat@cpc81874-swin19-2-0-cust131.3-1.cable.virginm.net] has joined #minecrafthelp
#206 [08:34] <Morpheus> kamel, It tells you why they are taking so long to respond
#207 [08:35] <kamel> i want play ):
#208 [08:35] <kamel> i buy this account
#209 [08:35] <kamel> ):
#210 [08:35] <Kirjava> This: https://imgur.com/a/o5ZGLIh
#211 [08:35] <Morpheus> kamel, You'll need to wait for a reply from mojang
#212 [08:35] <kamel> ok
#213 [08:35] * Pettypuppy [webchat@175-183-81-49.adsl.dynamic.seed.net.tw] has quit. (Quit: webchat.esper.net)
#214 [08:35] <Morpheus> ??> Kirjava win/dxdiag
#215 [08:35] <Absol> Kirjava: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#216 [08:36] <Kirjava> I haven't modded it, I haven't changed anything in the code, I haven't DONE anything to it. It just stopped working one day.
#217 [08:36] <Kirjava> Yeah I already did that and it did exactly nothing.
#218 [08:37] <kamel> Absol
#219 [08:37] <Morpheus> Kirjava, The dxdiag program didn't load?
#220 [08:37] <Morpheus> kamel, Absol is a bot, direct your messages to me :P
#221 [08:37] <kamel> How to make Mugang respond quickly
#222 [08:37] <kamel> Morpheus thank you man
#223 [08:37] <kamel> <3
#224 [08:38] <Morpheus> kamel, You can't make them respond. When they get round to your date they'll reply to you. See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#225 [08:38] <kamel> I did not understand a good message
#226 [08:38] <kamel> When will I hear back?
#227 [08:38] <Morpheus> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#228 [08:40] <kamel> I sent a communication on 28/3/2019
#229 [08:40] <Kirjava> https://paste.ubuntu.com/p/sGgXgr2v6g/
#230 [08:40] <Kirjava> Is that what you wanted?
#231 [08:41] <Morpheus> Kirjava, Yea. Hold on
#232 [08:41] <kamel> According to your opinion when they respond to me
#233 [08:41] <Morpheus> kamel, You'll need to wait at least 1-2 weeks more until you get a reply
#234 [08:41] <noah> https://paste.ubuntu.com/p/SxSf8gY7g7/
#235 [08:41] <kamel> what 2 weeks ):
#236 [08:41] <kamel> ok
#237 [08:41] <kamel> ko
#238 [08:41] <Morpheus> ??> Kirjava oem/hp/product-number
#239 [08:41] <Absol> Kirjava: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#240 [08:41] <Absol> Kirjava: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#241 [08:42] <Kirjava> I followed the instructions.
#242 [08:42] <Morpheus> ??> noah av/adwcleaner
#243 [08:42] <Absol> noah: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#244 [08:42] <Absol> noah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#245 [08:42] <Morpheus> Kirjava, The dxdiag doesn't display your product number unfortunately
#246 [08:42] <Kirjava> I DON'T KNOW WHAT THAT IS
#247 [08:42] <Kirjava> I'm here because I DON'T KNOW what to do.
#248 [08:42] <kamel> guys
#249 [08:42] <Morpheus> Kirjava, Follow the steps that I sent above, they will direct you on how to get your product number
#250 [08:42] <kamel> i can change ID ?
#251 [08:43] <Morpheus> kamel, You can't make mojang respond any faster. You need to wait for a reply.
#252 [08:43] * noah [webchat@188-178-9-52-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#253 [08:43] <kamel> Can I change ID?
#254 [08:43] <Kirjava> Now this wont scroll.
#255 [08:43] <Morpheus> kamel, No, you can't change your ID. You need to wait for a reply
#256 [08:44] <kamel> OK
#257 [08:44] <kamel> TY MAN
#258 [08:44] <Morpheus> kamel, No worries. Good luck on getting your account back
#259 [08:44] <kamel> yes yes
#260 [08:44] * Caraoscura [webchat@84.125.230.207.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#261 [08:45] <Kirjava> K7Q65EA#ABU
#262 [08:45] <Kirjava> ?
#263 [08:45] <kamel> Open Fine closed my account Morpheus
#264 [08:45] <Morpheus> Kirjava, Let me see, bare with me a second
#265 [08:45] <kamel> OptiFine closed my account*
#266 [08:46] * actionkiefer [webchat@ymyn.heronlist.net] has joined #minecrafthelp
#267 [08:46] <kamel> why no helper arab ?
#268 [08:46] <Morpheus> Kirjava, Install this driver: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92322.exe
#269 [08:47] <actionkiefer> Hey Im trying to login to Minecraft but it keeps saying "could not connect to server" Any Help?
#270 [08:47] <Morpheus> ??> actionkiefer tools/hjt
#271 [08:47] <Absol> actionkiefer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#272 [08:47] <Absol> actionkiefer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#273 [08:47] <kamel> helper
#274 [08:48] <kamel> mojang have discord ?
#275 [08:48] <Morpheus> kamel, No. The only way to get your account back is to send an email which you've done. You need to wait for a reply
#276 [08:48] * noah [webchat@188-178-9-52-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#277 [08:48] <noah> im back now
#278 [08:48] * kamel [webchat@105.108.158.105] has quit. (Quit: webchat.esper.net)
#279 [08:48] <Morpheus> noah, Welcome back. Give minecraft a try now
#280 [08:48] <noah> okay
#281 [08:49] * Mudd [~w@2600:1700:31f0:8180:e9b1:d597:a4bc:a6fe] has quit. (Quit: Bye)
#282 [08:50] <actionkiefer> Whenever I try to Login it keeps saying "could not connect to server"
#283 [08:50] <Morpheus> actionkiefer, Follow the steps I sent above for 'hijackthis'
#284 [08:50] <actionkiefer> is it a Virus
#285 [08:51] <Morpheus> actionkiefer, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#286 [08:51] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#287 [08:51] <actionkiefer> ok thx
#288 [08:53] * mris4k [webchat@78-68-183-66-no2663.tbcn.telia.com] has joined #minecrafthelp
#289 [08:53] <Kirjava> "Error: This computer does not meet the minimum requirements for installing the software."
#290 [08:53] <Morpheus> Kirjava, Hmm ok, give me a second
#291 [08:54] <Kirjava> So what does that mean? I can't ever play Minecraft?
#292 [08:54] <Morpheus> Try this one instead: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85430.exe
#293 [08:55] <Kirjava> Hope they don't screw up something else because I have NO IDEA how to get rid of them if they do.
#294 [08:55] <Morpheus> Kirjava, They won't. They're official drivers from the HP webiste
#295 [08:55] <mris4k> hey
#296 [08:55] <Morpheus> website*
#297 [08:55] <Morpheus> mris4k, Hey. How can we help?
#298 [08:56] <Kirjava> "Error: This computer does not meet the minimum requirements for installing the software."
#299 [08:56] <mris4k> i need help with this Misslyckades att ladda ned fil. blocks.ogg
#300 [08:56] <Morpheus> ??> mris4k tools/hjt
#301 [08:56] <Absol> mris4k: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#302 [08:56] <Absol> mris4k: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#303 [08:57] <actionkiefer> https://paste.ubuntu.com/p/NpfkNWgVyC/
#304 [08:57] <Morpheus> Kirjava, Try the win64 intel driver instead: https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=84982
#305 [08:58] <Morpheus> actionkiefer, I need the output, not their EULA :P
#306 [08:58] <actionkiefer> ?
#307 [08:58] <Morpheus> Follow the steps so you know how to get the output
#308 [08:58] <mris4k> Misslyckades att ladda ned fil. blocks.ogg
#309 [08:58] <actionkiefer> I did...
#310 [08:58] <Morpheus> actionkiefer, Follow them again, make sure you follow them to the letter
#311 [08:58] <Morpheus> ??> mris4k tools/hjt
#312 [08:58] <actionkiefer> k
#313 [08:58] <Absol> mris4k: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#314 [08:58] <Absol> mris4k: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#315 [08:59] <mris4k> Misslyckades att ladda ned fil. blocks.ogg
#316 [08:59] <mris4k> Misslyckades att ladda ned fil. blocks.ogg
#317 [08:59] <mris4k> Misslyckades att ladda ned fil. blocks.ogg
#318 [08:59] <mris4k> Misslyckades att ladda ned fil. blocks.ogg
#319 [08:59] * Absol kicked mris4k from #minecrafthelp (Reason: ris4k :Stop spamming)
#320 [08:59] <Morpheus> You shouldn't have spammed :P
#321 [09:00] <Kirjava> which one?
#322 [09:00] <Morpheus> Kirjava, Win64_15.40.42.5063.exe
#323 [09:01] * Crafty_937354 [webchat@31.167.236.61] has joined #minecrafthelp
#324 [09:01] <actionkiefer> https://paste.ubuntu.com/p/fPtGd5Nfqv/
#325 [09:02] <Kirjava> https://imgur.com/a/4403u21
#326 [09:02] <Morpheus> Kirjava, The second one
#327 [09:03] <Kirjava> It gave me Driver & Support Assistant and it's scanning
#328 [09:03] <Morpheus> actionkiefer, Is that the full log? It seems a bit short
#329 [09:03] <actionkiefer> Full one
#330 [09:03] <actionkiefer> I Just got a new computer
#331 [09:03] <Morpheus> actionkiefer, Do you have any VPNs installed?
#332 [09:03] <actionkiefer> I Don't think so..
#333 [09:04] <Morpheus> ??> actionkiefer win/hosts
#334 [09:04] <Absol> actionkiefer: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#335 [09:04] <Absol> actionkiefer: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#336 [09:04] <Crafty_937354> hello i just faced a problem with connecting to servers/ its this error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information any help ?
#337 [09:04] * actionkiefer [webchat@ymyn.heronlist.net] has quit. (Quit: webchat.esper.net)
#338 [09:05] <Morpheus> Crafty_937354, Could you give me the IP? Do /msg Morpheus [IP]
#339 [09:05] * Jp [webchat@67.213.210.221.ds-1891.serveryou.com] has joined #minecrafthelp
#340 [09:05] <Kirjava> ffs "The driver being installed is not valid for this computer. Please obtain the appropriate driver from the computer manufacturer."
#341 [09:06] <Kirjava> I've been here for half an hour, I just want to play a game I own
#342 [09:06] <Jp> Hi when i try to login to minecraft it says "could not connect to server" anyone know how i can login after this
#343 [09:06] <Morpheus> ??> Jp tools/hjt
#344 [09:06] <Absol> Jp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#345 [09:06] <Absol> Jp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#346 [09:06] <Kirjava> Driver Assistant is downloading 3 things.
#347 [09:06] <Morpheus> Crafty_937354, That IP you gave me isn't pining correctly, are you sure it's up?
#348 [09:07] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#349 [09:07] <Morpheus> Kirjava, Once driver assistant is done, see if it has any auto driver updates that it wants to do
#350 [09:07] <Jp> Absol how does that fix my issue?
#351 [09:08] <Kirjava> FUCK "This operating system is not supported"
#352 [09:08] <Absol> Kirjava: Please keep it civil
#353 [09:08] <Kirjava> sorry
#354 [09:08] <Morpheus> Jp, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#355 [09:08] <Kirjava> I'm out, I just wont ever be able to play Minecraft again.
#356 [09:08] <Morpheus> Kirjava, Give me one second
#357 [09:09] <Kirjava> Why can't things just work?
#358 [09:10] * Christophe25 [webchat@paris.sequans.com] has quit. (Quit: webchat.esper.net)
#359 [09:13] <Kirjava> bye
#360 [09:13] * Kirjava [webchat@cpc81874-swin19-2-0-cust131.3-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#361 [09:14] <Jp> i just downloaded hijackthis and it says it already running what do i do from here?
#362 [09:14] <Morpheus> Jp, Go into task manager. Click more details. Go to the details tab. Find it in there and click end task
#363 [09:18] <Jp> I stopped the task went to its file, said run a system and save a log, then a notepad came up with lots of files on it what now?
#364 [09:18] <Morpheus> Jp, Copy everything in that text file onto paste.ubuntu.com
#365 [09:18] <Morpheus> Then click 'Paste!' and send the link it gives you
#366 [09:21] <Jp> sorry if this sounds rude, but this seems like a rather odd way to just log back into minecraft, like i fail to see how this will help me log in and i really dont want to mess up my computer
#367 [09:22] <Morpheus> Jp, I'm suspecting that you have something blocking your connection. Hijackthis lists all the running programs so I can see if you have anything that would cause your error
#368 [09:25] * noah [webchat@188-178-9-52-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#369 [09:26] <Jp> theres a lot of things on here (i have the paster bin thing open) and im not necesarily the brightest when it comes to computer but i the same time this is alot to take in so can you give me an example of what you could be looking for
#370 [09:26] <Morpheus> A URL like this: https://paste.ubuntu.com/p/bhwbp7wcx6/
#371 [09:27] <Jp> so if i send this link, there wont be any personal information, it just be like sending you my task manager
#372 [09:27] <Morpheus> Jp, Exactly. We won't get any personal information
#373 [09:27] <Jp> https://paste.ubuntu.com/p/m8BP9FZ8KW/
#374 [09:28] <Morpheus> Jp, It looks like the top half got cut off, could you send the whole thing?
#375 [09:28] <Jp> that is the whole thing
#376 [09:28] <Morpheus> Jp, In that case, can you run the tool again?
#377 [09:28] <Jp> like?
#378 [09:29] <Jp> im a little confused
#379 [09:29] <Morpheus> Jp, The hijackthis tool. I'd like you to run it again and to make sure you copy everything in the notepad onto paste.ubuntu.com once it's given you the output
#380 [09:29] * Webchat761 [webchat@xdsl-87-79-153-74.nc.de] has joined #minecrafthelp
#381 [09:29] * Espercorn kicked Webchat761 from #minecrafthelp (Reason: ebchat761 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#382 [09:31] <Jp> https://paste.ubuntu.com/p/45J9HVXKWr/
#383 [09:31] <Morpheus> ??> Jp av/norton
#384 [09:31] <Absol> Jp: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#385 [09:32] <Jp> the only way
#386 [09:32] <Jp> ok
#387 [09:32] <Morpheus> Jp, Mhm. After you've done that run this tool:
#388 [09:32] <Morpheus> ??> Jp av/adwcleaner
#389 [09:32] <Absol> Jp: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#390 [09:32] <Absol> Jp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#391 [09:33] <Morpheus> I'd also remove or disable hotspot shield as it can cause issues
#392 [09:35] <Jp> so how come i could log in before today and now it has started to mess up?
#393 [09:35] <Morpheus> Jp, I'm not sure, it may have to do with hotspotshield which is why I said you may want to uninstall or disable it
#394 [09:36] <Jp> ok how exctly do i find it to delete it?
#395 [09:36] <Morpheus> Jp, Go to uninstall a program in control panel and search for it there
#396 [09:37] * Jp [webchat@67.213.210.221.ds-1891.serveryou.com] has quit. (Quit: webchat.esper.net)
#397 [09:38] * Jp [webchat@c-71-59-11-91.hsd1.ga.comcast.net] has joined #minecrafthelp
#398 [09:38] <Jp> This worked
#399 [09:39] <Jp> i deleted hotspot and im back in
#400 [09:39] <Morpheus> Jp, I'm glad :)
#401 [09:39] <Jp> thank you
#402 [09:39] <Jp> :D
#403 [09:39] <Jp> Have a nice day and once and Thank you so much!
#404 [09:39] <Jp> Have a nice day and once and Thank you so much!
#405 [09:40] * Jp [webchat@c-71-59-11-91.hsd1.ga.comcast.net] has left #minecrafthelp
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#409 [11:08] * qube [webchat@h-136-62.A189.priv.bahnhof.se] has joined #minecrafthelp
#410 [11:08] * qube [webchat@h-136-62.A189.priv.bahnhof.se] has quit. (Client Quit)
#411 [11:10] * JotaroKujo [webchat@70-126-186-236.res.bhn.net] has joined #minecrafthelp
#412 [11:11] <JotaroKujo> Mojang doesn't want to send me a reset password link
#413 [11:11] * cookiemonster [webchat@88.84.39.246] has joined #minecrafthelp
#414 [11:12] <cookiemonster> Process crashed with exit code 1
#415 [11:12] <cookiemonster> how do i fix this ?
#416 [11:12] <Morpheus> ??> cookiemonster launcher/log
#417 [11:12] <Absol> cookiemonster: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#418 [11:12] <Morpheus> ??> JotaroKujo account/send-email
#419 [11:12] <Absol> JotaroKujo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#420 [11:12] <Absol> JotaroKujo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#421 [11:13] <JotaroKujo> thanks @absol, but I had purchased minecraft a loooong time ago on my old windows laptop and do not have the transaction ID.
#422 [11:13] <JotaroKujo> Is there anything I can do at this point?
#423 [11:14] <Morpheus> ??> JotaroKujo account/trans-id
#424 [11:14] <Absol> JotaroKujo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#425 [11:16] <cookiemonster> https://paste.ubuntu.com/p/MxJzJ85STd/
#426 [11:16] <Morpheus> cookiemonster, You've got something in your environment variables which is limiting the amount of RAM that can be allocated to java programs, follow the steps Absol will send below:
#427 [11:16] <Morpheus> ??> cookiemonster info/vars
#428 [11:16] <Absol> cookiemonster: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#429 [11:17] * JotaroKujo [webchat@70-126-186-236.res.bhn.net] has quit. (Quit: webchat.esper.net)
#430 [11:25] * gtv [webchat@cpc114108-lee213-2-0-cust64.7-1.cable.virginm.net] has joined #minecrafthelp
#431 [11:25] <gtv> right so
#432 [11:26] <gtv> how do I fix java tm se binary has stopped working for 1.13.2
#433 [11:26] <Morpheus> gtv, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#434 [11:26] <Morpheus> ??> gtv tools/hjt
#435 [11:26] <Absol> gtv: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#436 [11:26] <Absol> gtv: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#437 [11:27] * gtv [webchat@cpc114108-lee213-2-0-cust64.7-1.cable.virginm.net] has quit. (Client Quit)
#438 [11:28] * Neo6 [webchat@4.20.waldorf.edu] has joined #minecrafthelp
#439 [11:29] <Neo6> in 1.13.2 singleplayer i have been trying to use a custom mob heads datapack, but they only show as steve heads
#440 [11:31] <Capfan67> Neo6, We can't support 3rd party content, such as data packs, here. We focus on current version vanilla client issues.
#441 [11:32] <Capfan67> Neo6, I'd suggest contacting the Datapack developer, or the forums.
#442 [11:33] * mrkillerog [webchat@cpe-c0c522ed9fac.ip-pool.rftonline.net] has joined #minecrafthelp
#443 [11:33] <mrkillerog> i forgot my password
#444 [11:34] * gtv [webchat@cpc114108-lee213-2-0-cust64.7-1.cable.virginm.net] has joined #minecrafthelp
#445 [11:34] <Capfan67> mrkillerog, Have you tried resetting your password?
#446 [11:34] <mrkillerog> and i havent my email
#447 [11:34] <mrkillerog> not more(
#448 [11:34] <mrkillerog> i played minecraft for 4 yeears
#449 [11:34] <gtv> when I try and launch minecraft java tm se binary has stopped working happens
#450 [11:34] <Morpheus> ??> gtv tools/hjt
#451 [11:35] <Absol> gtv: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#452 [11:35] <Absol> gtv: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#453 [11:35] <Morpheus> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#454 [11:35] <Capfan67> mrkillerog, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you Don't have two of these three things, you will need to contact Mojang Support. Do you need a link?
#455 [11:35] <gtv> https://paste.ubuntu.com/p/gKBQSNrNNk/
#456 [11:35] <mrkillerog> is't a mojang support?
#457 [11:35] <Morpheus> ??> gtv av/adwcleaner
#458 [11:35] <Absol> gtv: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#459 [11:35] <Absol> gtv: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#460 [11:36] <Capfan67> mrkillerog, Yes, I can provide a link to Mojang Customer support if you want.
#461 [11:36] <mrkillerog> yes pls
#462 [11:36] <Capfan67> ??> mrkillerog account/send-email
#463 [11:36] <Absol> mrkillerog: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#464 [11:36] <Absol> mrkillerog: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#465 [11:36] <Neo6> sorry about that Capfan67, thanks for the suggestion!
#466 [11:37] <mrkillerog> oh
#467 [11:37] <mrkillerog> shoud i write an email?
#468 [11:37] <mrkillerog> hey
#469 [11:37] <Capfan67> Neo6, No worries. Good luck with the Data Pack.
#470 [11:37] <Capfan67> mrkillerog, Fill out the form linked by Absol.
#471 [11:37] * gtv [webchat@cpc114108-lee213-2-0-cust64.7-1.cable.virginm.net] has quit. (Client Quit)
#472 [11:38] <mrkillerog> ok
#473 [11:38] <mrkillerog> and question
#474 [11:38] <mrkillerog> can i
#475 [11:38] <mrkillerog> get my accout
#476 [11:38] <mrkillerog> but
#477 [11:38] <mrkillerog> when i have only someinformation that i know
#478 [11:38] <mrkillerog> like nicknems
#479 [11:38] <Morpheus> ??> mrkillerog scold/\n
#480 [11:38] <Absol> mrkillerog: The Enter key is not a comma. Please don't flood the channel with many lines of just two or three words each. Learn how to use complete sentences and commas.
#481 [11:38] <mrkillerog> sorry
#482 [11:39] <Capfan67> mrkillerog, Look for your transaction ID. If you can't find it, tell Mojang. They will *try* to help you with other forms of verification. Ultimately, you need to prove you purchased the game.
#483 [11:40] <Capfan67> mrkillerog, As a note, character nicknames are public information. Public information won't work. They'll need things like name on the credit card used to purchase, purchase date, original email used to purchase with, etc.
#484 [11:41] * mrkillerog [webchat@cpe-c0c522ed9fac.ip-pool.rftonline.net] has quit. (Quit: webchat.esper.net)
#485 [11:49] * Nicolai [webchat@owa37x.static.netgroup.dk] has joined #minecrafthelp
#486 [11:49] <Nicolai> Can you help me?
#487 [11:49] <Nicolai> I can't login
#488 [11:49] <Morpheus> Nicolai, Hey. What's the issue?
#489 [11:50] <Nicolai> i try to login on Minecraft.net nothing happens
#490 [11:50] <Morpheus> ??> Nicolai tools/hjt
#491 [11:50] <Absol> Nicolai: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#492 [11:50] <Absol> Nicolai: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#493 [11:50] * gtv [webchat@cpc114108-lee213-2-0-cust64.7-1.cable.virginm.net] has joined #minecrafthelp
#494 [11:52] <gtv> i've downloaded AdwCleaner and used it what should i do next
#495 [11:52] <Morpheus> gtv, Give minecraft a try
#496 [11:52] <Nicolai> What is that?
#497 [11:52] <Morpheus> Nicolai, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#498 [11:53] <Nicolai> But, i need help to login in minecraft, not see what programs running?
#499 [11:54] <Morpheus> Nicolai, The issue you are having is usually caused by a program which is blocking the login
#500 [11:54] <Nicolai> I don't know what to look for, or would I have fixed it myself?
#501 [11:55] <Morpheus> Nicolai, You don't need to look for anything. Once you send the output I'll do the looking :)
#502 [11:56] <Nicolai> https://pastebin.com/jLykkYMn
#503 [11:57] <Morpheus> Have you heard of MCLeaks?
#504 [11:57] <Nicolai> Nope
#505 [11:57] <Nicolai> why?
#506 [11:57] <Morpheus> Nicolai, There are 2 entries in your host file which are rerouting all login traffic to MCLeaks and in turn stealing your account information
#507 [11:57] <Morpheus> ??> Nicolai win/hosts/edit
#508 [11:57] <Absol> Nicolai: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#509 [11:57] <Absol> Nicolai: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#510 [11:58] <Nicolai> yes
#511 [11:58] <Nicolai> done
#512 [11:58] <Morpheus> Remove any entry containing the word 'mojang'
#513 [11:59] * andy [webchat@c-65-34-174-4.hsd1.fl.comcast.net] has joined #minecrafthelp
#514 [11:59] <andy> can someone help me?
#515 [11:59] <Morpheus> andy, Hey. What's the issue?
#516 [12:00] <Nicolai> Done
#517 [12:00] * gtv [webchat@cpc114108-lee213-2-0-cust64.7-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#518 [12:00] <Morpheus> Nicolai, Save the file and then close out of the notepad file
#519 [12:01] <andy> I have a gl error
#520 [12:01] <Morpheus> ??> andy win/dxdiag
#521 [12:01] <andy> it happens when im opening 1.8.9
#522 [12:01] <Absol> andy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#523 [12:01] <Morpheus> Nicolai, Once you've done that, try to launch MC
#524 [12:01] <Nicolai> I can't save it, it will have i Save As
#525 [12:02] * aaron [webchat@cpc105804-donc14-2-0-cust169.17-1.cable.virginm.net] has joined #minecrafthelp
#526 [12:02] <aaron> hello
#527 [12:02] <Capfan67> Nicolai, That only happens if you don't run Notepad as Administrator. Run Notepad again as Administrator, then edit.
#528 [12:02] <urielsalis> hi aaron
#529 [12:03] * xWest_ [webchat@c-73-123-67-175.hsd1.ct.comcast.net] has joined #minecrafthelp
#530 [12:03] <xWest_> Hello
#531 [12:03] <xWest_> Can anyone help me?
#532 [12:03] <Capfan67> xWest_, What do you need help with?
#533 [12:03] <aaron> can someone help wen I try to load up Minecraft launcher it says unable to update Minecraft native launcher
#534 [12:03] <xWest_> So I'm trying to play minecraft but when I try to join a multiplayer server it says Downloading terrain then freezes "not responding"
#535 [12:04] <Nicolai> Done
#536 [12:04] <xWest_> "Minecraft Shutdown Hook Called"
#537 [12:04] <Capfan67> Nicolai, After successfully saving your changes, try logging in again.
#538 [12:04] <xWest_> "settings.json" and "privacy.json" not found
#539 [12:04] <Nicolai> Capfan67 I will :)
#540 [12:04] <aaron> hello?
#541 [12:05] <Nicolai> Thanks for help :)
#542 [12:05] <Capfan67> Nicolai, One more thing...
#543 [12:05] <Nicolai> Yes
#544 [12:05] <Capfan67> Nicolai, By running MCLeaks, you've given your password to account theives. Make sure you change your password.
#545 [12:05] <Nicolai> Okay, Thanks :)
#546 [12:05] <xWest_> Hello?
#547 [12:06] <aaron> can someone help wen I try to load up Minecraft launcher it says unable to update Minecraft native launcher
#548 [12:06] <Nicolai> I changed it befoere.
#549 [12:06] <Nicolai> Before**
#550 [12:06] <andy> https://paste.gg/p/anonymous/501c00dade7849fb935d0117cf1b051a
#551 [12:06] <Capfan67> Nicolai, If you changed it *after* fixing your hosts file, then you're set.
#552 [12:06] <andy> that's my dxidag
#553 [12:06] <aaron> gello?
#554 [12:06] <aaron> hello*
#555 [12:06] <Nicolai> Okay, thanks for helping me :)
#556 [12:06] <xWest_> Can you guys hear me?
#557 [12:07] <aaron> can anyone help me
#558 [12:07] <urielsalis> xWest_, we can read you
#559 [12:07] <xWest_> So can anyone help me?
#560 [12:07] <urielsalis> ??> xWest_ tools/hjt
#561 [12:07] <Absol> xWest_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#562 [12:07] <Absol> xWest_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#563 [12:07] <urielsalis> ??> aaron tools/hjt
#564 [12:07] * Nicolai [webchat@owa37x.static.netgroup.dk] has quit. (Quit: webchat.esper.net)
#565 [12:07] <Absol> aaron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#566 [12:07] <Absol> aaron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#567 [12:07] <aaron> can someone help wen I try to load up Minecraft launcher it says unable to update Minecraft native launcher
#568 [12:08] * andy [webchat@c-65-34-174-4.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#569 [12:08] <aaron> will them link help with that
#570 [12:08] <xWest_> Where is A system scam and save a log file located at?
#571 [12:08] <aaron> I give up
#572 [12:09] <xWest_> Where is "A system scam and save a log file" located at?
#573 [12:09] * Cat [webchat@76.77.164.141] has joined #minecrafthelp
#574 [12:09] * aaron_wheeler [webchat@cpc105804-donc14-2-0-cust169.17-1.cable.virginm.net] has joined #minecrafthelp
#575 [12:09] <aaron_wheeler> hello?
#576 [12:09] <Cat> hey
#577 [12:09] <aaron_wheeler> can someone help wen I try to load up Minecraft launcher it says unable to update Minecraft native launcher
#578 [12:09] <urielsalis> xWest_, it should be a button in the launcher
#579 [12:10] <urielsalis> xWest_, it should be a button in hjt*
#580 [12:10] <urielsalis> aaron_wheeler, can you make the hjt we asked you to do?
#581 [12:10] <urielsalis> ??> aaron_wheeler tools/hjt
#582 [12:10] <Absol> aaron_wheeler: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#583 [12:10] <Absol> aaron_wheeler: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#584 [12:10] <urielsalis> hi Cat
#585 [12:10] <xWest_> urielsalis Can I message you on discord as it's easier to read for me?
#586 [12:10] <xWest_> and I can screenshot what it shows me
#587 [12:11] <Cat> I cannot login to my account because i dont remember the email i used way back when. I cant reset it unless i use the email i dont remember, so im at a loss of what to do
#588 [12:11] <urielsalis> xWest_, I dont use discord
#589 [12:11] <urielsalis> xWest_, you can use imgur.com to upload screenshots
#590 [12:11] <urielsalis> ??> Cat account/send-email
#591 [12:11] <Absol> Cat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#592 [12:11] <Absol> Cat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#593 [12:11] <xWest_> http://prntscr.com/n6141n
#594 [12:11] <xWest_> urielsalis ^
#595 [12:13] <urielsalis> xWest_, thats telling you you are already running it
#596 [12:13] <Cat> what do you mean? Send something to the email? I have no idea what the name of the email is anymore and its probably deleted
#597 [12:13] <xWest_> Yeah so what do I do now?
#598 [12:13] <urielsalis> Cat, you have to fill that form
#599 [12:13] <urielsalis> xWest_, go to the one you already opened
#600 [12:13] <xWest_> http://prntscr.com/n6159c
#601 [12:13] <xWest_> I don't have one opened
#602 [12:14] <Cat> I dont know how to get the transaction ID because it wants an email to send it too
#603 [12:14] <urielsalis> xWest_, restart your PC and try again
#604 [12:14] <urielsalis> ??> Cat account/trans-id
#605 [12:14] <Absol> Cat: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#606 [12:14] <xWest_> Cat you can use any email I think
#607 [12:14] * xWest_ [webchat@c-73-123-67-175.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
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#609 [12:16] * xWest_ [webchat@c-73-123-67-175.hsd1.ct.comcast.net] has joined #minecrafthelp
#610 [12:16] <xWest_> I'm back
#611 [12:17] <xWest_> What do I do now? http://prntscr.com/n616xn
#612 [12:18] <xWest_> Hello?
#613 [12:20] <Cat> im logged into it right now i just dont have control of the account to make it into a mojang account. I dont really know how i paid for it, and i cant find it in any past transactions.
#614 [12:20] <Cat> the account is like 8 years old so i just managed to find the username and password
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#616 [12:21] <urielsalis> xWest_, follow the instructions Absol gave you
#617 [12:21] <xWest_> I don't see them anymore because I restarted my PC urielsalis
#618 [12:22] <urielsalis> ??> xWest_ tools/hjt
#619 [12:22] <Absol> xWest_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#620 [12:22] <Absol> xWest_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#621 [12:25] * xWest_ [webchat@c-73-123-67-175.hsd1.ct.comcast.net] has joined #minecrafthelp
#622 [12:25] <xWest_> I'm really sorry, I had to restart again please send the directions one more time, after I hit scan
#623 [12:28] <urielsalis> ??> xWest_ tools/hjt
#624 [12:28] <Absol> xWest_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#625 [12:28] <Absol> xWest_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#626 [12:29] <xWest_> https://paste.ubuntu.com/p/cTQVWgJTmK/
#627 [12:31] <urielsalis> ??> xWest_ av/bytefence
#628 [12:31] <Absol> xWest_: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#629 [12:33] * Keyz [webchat@ti0158a400-2104.bb.online.no] has joined #minecrafthelp
#630 [12:33] <Keyz> hi i need help login in
#631 [12:34] <xWest_> urielsalis http://prntscr.com/n61g8u
#632 [12:34] <xWest_> http://prntscr.com/n61ghr
#633 [12:34] <xWest_> I don't see Windows Menu
#634 [12:35] <urielsalis> xWest_, are you 13 years old or older?
#635 [12:35] <xWest_> Yes
#636 [12:35] <urielsalis> Keyz, what sort of help?
#637 [12:35] <urielsalis> xWest_, do you have someone in your house that is more tech saavy?
#638 [12:35] <xWest_> Sadly no
#639 [12:35] * Ryn [webchat@173-218-20-92-grvl.mid.dyn.suddenlink.net] has joined #minecrafthelp
#640 [12:36] <Ryn> Failed to download file, the file contents differ from what was expected. 1.13.2.jar
#641 [12:36] <urielsalis> xWest_, if you cannot follow the instructions in the ticket, then I suggest that you ask a friend or a computer shop to do it for you. You need to uninstall bytefence and run adwcleaner to remove PremierOpinion
#642 [12:36] <urielsalis> ??> Ryn tools/hjt
#643 [12:36] <Absol> Ryn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#644 [12:36] <Absol> Ryn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#645 [12:37] <Keyz> i tried login into minecraft.net and nothing happen no error or anything, so i went to mojang and logged in it worked so i chnaged my email to something else, and deactivated the account, tried making a new account with the email before change, says its used but i deactivated, so i made a dummy account and it wont let me login still no error or not
#646 [12:37] <Keyz> hing else
#647 [12:37] <urielsalis> wait, you deactivated the account?
#648 [12:37] <Keyz> yes it didnt have minecraft bought on it so no worrys
#649 [12:38] <xWest_> Okay one last question
#650 [12:38] <xWest_> http://prntscr.com/n61icm doesn't show byteFence in there at all
#651 [12:38] <urielsalis> ??> Keyz account/send-email
#652 [12:38] <Absol> Keyz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#653 [12:38] <Absol> Keyz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#654 [12:38] <urielsalis> xWest_, its installed, see line 96 of your report https://paste.ubuntu.com/p/cTQVWgJTmK/
#655 [12:38] <Keyz> i sent one just wanted to see if someone here has any answers
#656 [12:39] <urielsalis> Keyz, we cannot help with account issues here
#657 [12:39] <Keyz> oh ok
#658 [12:39] * Keyz [webchat@ti0158a400-2104.bb.online.no] has quit. (Quit: webchat.esper.net)
#659 [12:40] <Ryn> https://paste.ubuntu.com/p/scjYDPC7gQ/
#660 [12:42] * Dorian [webchat@lfbn-tou-1-439-84.w86-206.abo.wanadoo.fr] has joined #minecrafthelp
#661 [12:42] <urielsalis> Ryn, disable Parsec
#662 [12:43] <Dorian> Hello
#663 [12:44] <Dorian> Hello
#664 [12:44] * Dorian [webchat@lfbn-tou-1-439-84.w86-206.abo.wanadoo.fr] has quit. (Client Quit)
#665 [12:44] <Ryn> https://paste.ubuntu.com/p/xWkP7zxQYF/ same error as befor. this is the expanded launcher log
#666 [12:45] <urielsalis> Ryn, what do you see if you open https://launcher.mojang.com/v1/objects/30bfe37a8db404db11c7edf02cb5165817afb4d9/client.jar in your browser?
#667 [12:46] <Ryn> ERR_SSL_PROTOCOL_ERROR
#668 [12:46] <urielsalis> Ryn, in Chrome?
#669 [12:47] <Ryn> yes
#670 [12:47] <urielsalis> Ryn, thats caused by either having the wrong date and time set, or by a program trying to intercept the secure connection(Antivirus most likely)
#671 [12:49] <Ryn> should i shut down zone alarm?
#672 [12:50] <urielsalis> Ryn, try it
#673 [12:51] <Ryn> trying the snooze feature brb
#674 [12:54] <xWest_> urielsalis ByteFence is actually not even in my PC
#675 [12:57] * Ryn [webchat@173-218-20-92-grvl.mid.dyn.suddenlink.net] has joined #minecrafthelp
#676 [12:58] <Ryn> didnt work
#677 [13:00] <xWest_> Hello?
#678 [13:05] <xWest_> Helloooo?
#679 [13:08] <Ryn> I'll just play a different game i haven't played minecarft in years
#680 [13:08] <xWest_> urielsalis are you here?!
#681 [13:10] * xWest_ [webchat@c-73-123-67-175.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#682 [13:13] * xWest_ [webchat@c-73-123-67-175.hsd1.nh.comcast.net] has joined #minecrafthelp
#683 [13:14] <xWest_> urielsalis ???
#684 [13:18] <xWest_> urielsalis ARE YOU HERE?!
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#687 [13:24] * Helpneeded [webchat@100.7.251.185] has joined #minecrafthelp
#688 [13:24] <Helpneeded> I need help
#689 [13:25] <Helpneeded> my Minecraft keeps freezing
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#693 [13:33] <kieran> im unable to play minecraft 3d
#694 [13:33] <Guest83695> im unable to play minecraft 3d
#695 [13:35] <Guest83695> hello?
#696 [13:36] <Capfan67> ??> Guest83695 version/3d
#697 [13:36] <Absol> Guest83695: Your Minecraft version is heavily outdated. You're playing Minecraft 3D Shareware v1.34 from 1994.
#698 [13:36] <Absol> Guest83695: In this channel we only help with the latest release version (1.13.2)
#699 [13:36] <Guest83695> what do i do then
#700 [13:37] <Guest83695> bye dumb ass
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#707 [14:25] * xdmeesxd [webchat@ip4da2dafb.direct-adsl.nl] has joined #minecrafthelp
#708 [14:25] <xdmeesxd> hello
#709 [14:25] <Alex3> Hey
#710 [14:25] * Froot [webchat@105-184-194-161.north.dsl.telkomsa.net] has joined #minecrafthelp
#711 [14:26] <Alex3> I'm trying to get access to my old Minecraft account. No idea how to get my username
#712 [14:26] <Alex3> I put a ticket in and was told I would hear back but that was four days ago
#713 [14:26] <Froot> Hi, my minecraft is on the MOJANG screen but just says Process crashed with exit code -1073741819..... :D idk what to do haha :) Also cant launch snapshots, but 1.12 and down runs fine
#714 [14:29] <xdmeesxd> I have a problem, the mail aders I used has bin delited by Microsoft.. proof is hire case number: 1467520950 what can I do abou that?
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#717 [14:33] * _yourpaljake_ [webchat@pool-96-245-43-198.phlapa.fios.verizon.net] has joined #minecrafthelp
#718 [14:37] <_yourpaljake_> My game keeps crashing during the boot-up. I have tried completely uninstalling and reinstalling, repairing Minecraft, etc. I've gone through about everything I can think of and just don't know what to do? Hopefully you can help. Thanks in advance.
#719 [14:38] <Froot> Same :P 1.12 and older works, uninstalled razer synapse and runned virus scan aswell for error code 23484 and 30584, 6550 aswell i think... none of them seemed to work
#720 [14:39] * AdamCF [webchat@host5-80-202-214.in-addr.btcentralplus.com] has joined #minecrafthelp
#721 [14:39] <AdamCF> Hey0
#722 [14:39] <Froot> Hi
#723 [14:39] <AdamCF> Can I please ask question about the new Minecraft 3D shareware? The game looks revolutionary and I would love a copy
#724 [14:40] <AdamCF> https://cdn.discordapp.com/attachments/495559480520736768/562375802197377034/ORDER.TXT here is my registration form
#725 [14:41] * Mudd [~w@76.202.115.164] has quit. (Ping timeout: 198 seconds)
#726 [14:42] <AdamCF> ?
#727 [14:42] <AdamCF> I need help
#728 [14:42] <AdamCF> fucking dickheads
#729 [14:42] <Absol> AdamCF: Please keep it civil
#730 [14:43] <AdamCF> suck a dick you nazis
#731 [14:43] * Absol kicked AdamCF from #minecrafthelp (Reason: damCF :Keep it civilized, you are just a human being)
#732 [14:43] <Froot> I have found a solution on the error code im having, installing the previous version of java might help: https://www.java.com/en/download/win10.jsp :) have a good day everyone :)
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#734 [15:00] * Dom [webchat@ool-4a5930cd.dyn.optonline.net] has joined #minecrafthelp
#735 [15:00] <Dom> hello
#736 [15:00] <Capfan67> Hi
#737 [15:00] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#738 [15:01] <Dom> i have a few questions
#739 [15:01] <Dom> I had my account recetly hacked /logged into to a email i forgot the password to maybe around 8months ago. Ive been trying to get it back but seeing there is no longer icloud emails i cant get my verification ID or reset my password! Please Help
#740 [15:01] <Dom> thanks
#741 [15:01] <Capfan67> Dom, Have you contacted Mojang Customer Support?
#742 [15:02] <Dom> i emailed but no response
#743 [15:02] * boarswan [webchat@host165-120-189-242.range165-120.btcentralplus.com] has joined #minecrafthelp
#744 [15:02] <Capfan67> Dom, On what date did you submit the form?
#745 [15:02] <Dom> today but i wante to talk 1 on 1 with support
#746 [15:03] <Capfan67> Dom, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#747 [15:03] <boarswan> Hi, I ordered a minecraft realms subscription via the mojang site but the email says that it's for java edition rather than windows 10 version and nothing is showing up within mc on windows 10 itself. Have I goof'd?
#748 [15:03] <Dom> so u cant help?
#749 [15:03] <Capfan67> Dom, To the best of my knowledge, Mojang doesn't have direct contact. Email is the only mechanism for support.
#750 [15:03] <Dom> ok thanks
#751 [15:03] <Capfan67> Dom, This is a technical support channel. We're volunteers, not Mojang.
#752 [15:04] * Dom [webchat@ool-4a5930cd.dyn.optonline.net] has quit. (Client Quit)
#753 [15:04] <Capfan67> boarswan, Dom, you can't find the Realm option in the main menu?
#754 [15:05] <Capfan67> boarswan, Did you log into your XBoxLive account first?
#755 [15:06] <boarswan> Yeah so to clarify I'm on pc and when I open MC from xbox app, for which I'm logged in, when i get into the game itself all I get is an option to activate a trial of realms (which just throws up an error code and ' this option is no longer avaiable' btw)
#756 [15:06] <boarswan> there's no option to just log into a purchased realm or anything
#757 [15:07] <boarswan> thanks for any info by the way I realise this isn't official mojang support!
#758 [15:07] <Capfan67> boarswan, If you click on the realm world (as if you're loading it), do you see "Subscription" on the left?
#759 [15:09] <Capfan67> boarswan, Basically, here: https://i.imgur.com/rd02Olo.png
#760 [15:10] * Mary [webchat@162.255.110.54] has joined #minecrafthelp
#761 [15:10] <Capfan67> boarswan, If it's greyed out (like mine), do you have a "buy" or "Renew" on the right?
#762 [15:10] <boarswan> ah no see I don't have that option, I don't have the option to see the realm I paid for (via web browser)
#763 [15:10] <boarswan> so in game, it's as if i don't have a realm at all it's just offering me a trial which doesn't work
#764 [15:10] <Capfan67> boarswan, So, from the worlds menu, you don't see Realms on the top?
#765 [15:11] <Mary> bought pre paid ms minecraft from walmart entered info says we got the game but can not down load, and can not re-enter activation code, what needs to be done
#766 [15:12] <Capfan67> Mary, Did you buy Java Edition?
#767 [15:12] <boarswan> No, if I'm in Worlds, I can click on create new, and then New Realms, but then i'm back to applying for a trial that doesn't work
#768 [15:12] <boarswan> there does not appear to be an option for my purchased realm
#769 [15:12] <boarswan> thanks for any help btw Capfan67 no worries if we can't sort
#770 [15:13] <Mary> not sure does not clearly indicate on the card
#771 [15:13] <Capfan67> Mary, It should either say, "Minecraft Java Edition", or "Minecraft Windows 10 Edition".
#772 [15:14] <Capfan67> boarswan, Here's my worlds menu. Notice Realms on the top. Do you have realms on the top and can you click on the pencil? https://i.imgur.com/0IU9iJg.png
#773 [15:14] <Mary> Windows 10 edition
#774 [15:15] <Capfan67> Mary, The Windows 10 Edition is downloaded through the Windows Store. The card should have activation instructions.
#775 [15:15] <Mary> Microsoft windows 10 starter pack
#776 [15:18] <boarswan> https://imgur.com/a/baW2AoM +capfan67 no there's no realm there
#777 [15:18] <boarswan> only the option to create a new one for a trial which even if i fill out just kicks back an error message
#778 [15:19] <Capfan67> boarswan, I can't say I've seen that. I'm not sure what to suggest.
#779 [15:20] <Mary> Yes it does and followed got a hold of MS and they indicated mojang has taken over the minecraft for windows 10 and would have to troubleshoot with you folks so hence I am here the code was entered but unable to download the game and or re-enter the code guess will just return the card to walmart if this is going to be such a hassle
#780 [15:21] <boarswan> ah well, appreciate the effort mate! Have emailed mojang hopefully they get back to me. In your experience do realms purchased via the mojang site generally only correspond to the java edition and not work on windows 10 or is this just flat out unlike any issue you've seen
#781 [15:21] <Capfan67> That's a lot of test to type, just to immediately drop.
#782 [15:21] <boarswan> hahaha
#783 [15:21] <boarswan> no appreciation
#784 [15:21] <Capfan67> boarswan, The Mojang site is only for Java Edition.
#785 [15:22] <Capfan67> boarswan, Bedrock subscriptions are handled through XBoxLive.
#786 [15:22] <Capfan67> boarswan, (and/or the in-game interface depending on platform)
#787 [15:24] <boarswan> that would make sense. What's frustrating is that even if I write off the money and want to just buy a realms via the windows 10 minecraft app, nothing in-game works. as I say, all the realms options I have are to try a free trial, which does not work
#788 [15:26] <Capfan67> boarswan, If it were me, I would submit a support ticket with Mojang and with XboxLive Support. One of the two should be able to help you sort it out.
#789 [15:28] * rere [webchat@host86-180-224-212.range86-180.btcentralplus.com] has joined #minecrafthelp
#790 [15:28] <boarswan> Yeah I submitted to mojang I'll submit to xboxlive now too. Thanks for your help!
#791 [15:29] * Paula [webchat@ip68-11-172-24.br.br.cox.net] has joined #minecrafthelp
#792 [15:30] <Paula> This may be a stupid question, but I bought Minecraft PC, Kindle, Android, and XBox, thinking we could all play together. Now I know PC Cannot. and I need windows 10 edition. Is there any kind of free verison I can use for windows 10 edition? I already bought so many of them.
#793 [15:30] <Capfan67> Paula, When did you buy the Java Edition? Prior to October last year?
#794 [15:30] <Paula> Sadly, no. I bought it a month ago.
#795 [15:31] <Paula> I did not do my research before buying it.
#796 [15:31] <rere> i have just bought minecraft and it crashes every time i go into a game i have no mods so it cant be them. any idea?
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#799 [15:31] <Capfan67> Paula, Ah, Ok. In that case, Windows 10 Edition would be a separate purchase.
#800 [15:31] <Capfan67> rere, Do you get an error number or description?
#801 [15:32] * sean [webchat@bzq-153-7.red.bezeqint.net] has joined #minecrafthelp
#802 [15:32] <Forladi> Hey does anyone know how to recover an old email? I'm trying to migrate to the new Mojang accounts, but I only remember my Minecraft username and password.
#803 [15:32] <rere> just not responding
#804 [15:32] <Paula> Theres nothing I can do? I cant purchase another minecraft. I can even prove I bought all of them.
#805 [15:32] <sean> im getting an error downloading Minecraft, error is Failed to download file. icon_16x16.png
#806 [15:32] <Capfan67> Forladi, knowing your email is necessary. If you don't know what it was, you'll need MOjang customer support to help you migrate. Do you need a link?
#807 [15:33] <Capfan67> rere, That's often incompatible software. Let's look:
#808 [15:33] <Forladi> Sure, thanks
#809 [15:33] <Capfan67> ??> rere tools/hjt
#810 [15:33] <Absol> rere: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#811 [15:33] <Absol> rere: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#812 [15:33] <Capfan67> ??> Forladi account/send-email
#813 [15:33] <Absol> Forladi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#814 [15:33] <Absol> Forladi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#815 [15:33] <sean> im getting error Failed to download file. icon_16x16.png
#816 [15:33] <Forladi> Ok, thanks!
#817 [15:33] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#818 [15:34] <Capfan67> Paula, I'm not aware of any way to exchange them, especially a month out from purchase. I can link you to the refund policy if you want to contact them and make a case.
#819 [15:35] <sean> im getting an error downloading Minecraft, error is Failed to download file. icon_16x16.png
#820 [15:35] <Paula> Thank you for your help. I dont want to refund anything. I just want to play with my son and husband. It stinks PC cant play cross platform but Windows 10 can.... Even though its the same computer for ,e
#821 [15:35] <Paula> me*
#822 [15:35] <Capfan67> sean, That's usually AV/Security software blocking the download, though sometimes drive space. Let's look at the log. Create the error, the follow these instructions:
#823 [15:35] <Capfan67> ??> sean launcher/log-txt
#824 [15:35] <Absol> sean: We need to see your full launcher log, which is created in the game directory.
#825 [15:35] <Absol> sean: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#826 [15:35] * Forladi [webchat@c-73-221-128-60.hsd1.wa.comcast.net] has quit. (Client Quit)
#827 [15:35] <Capfan67> Paula, I understand. It's not very clear or well marketed. I'm sorry this has happened.
#828 [15:36] <Paula> Do you think asking for a refund/game exchange would be better?
#829 [15:36] <Capfan67> Paula, I don't know what response you'll get. I'm just trying to be helpful.
#830 [15:36] <rere> https://paste.ubuntu.com/p/7CPHTbXGt6/
#831 [15:37] <Paula> I understand 100%. And thank you for even responding to me
#832 [15:37] <sean> I cant find launch options when I right click
#833 [15:37] <Capfan67> rere, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#834 [15:37] <Capfan67> ??> rere av/adwcleaner
#835 [15:37] <Absol> rere: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#836 [15:37] <Absol> rere: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#837 [15:38] <Capfan67> sean, In the minecraft launcher, there may be 3 lines in the upper right. click them to see the menu.
#838 [15:38] <sean> i am now getting error hit4.ogg
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#840 [15:39] * rere [webchat@host86-180-224-212.range86-180.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#841 [15:39] <Capfan67> sean, The short instructions are, post the contents of your .minecraft/launcher_log.txt file to http://paste.ubuntu.com/
#842 [15:40] <sean> i sent it
#843 [15:40] <Capfan67> sean, When you click "Paste!", it will take you to a new page. Give us that URL/Link.
#844 [15:40] <sean> https://paste.ubuntu.com/p/yyVb7czV5Y/
#845 [15:41] <Capfan67> sean, If you click on this link, does a file download begin or do you get an error: https://resources.download.minecraft.net/a2/a2dbb90f23b0babe7c569ceca28db49d0c112714
#846 [15:42] <sean> download
#847 [15:42] <Capfan67> sean, Ok, so you can connect to Mojang, but some software is blocking the game from saving the file. That may be incompatible software. Let's look:
#848 [15:42] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#849 [15:42] <Capfan67> ?> sean tools/hjt
#850 [15:43] <Capfan67> ??> sean tools/hjt
#851 [15:43] <Absol> sean: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#852 [15:43] <Absol> sean: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#854 [15:45] * rouis [webchat@cpe-70-119-101-219.tx.res.rr.com] has joined #minecrafthelp
#855 [15:45] <sean> https://paste.ubuntu.com/p/jCXGMzDCwJ/
#856 [15:46] <rouis> I just changed my email on my mojang account to a different one and I want to create a new minecraft account under the old email but it says that it is in use. Can I fix this?
#857 [15:47] <Capfan67> sean, You have Mcafee installed, known to block minecraft downloads. Here are the removal instructions:
#858 [15:47] <Capfan67> ??> sean av/mcafee/uninstall
#859 [15:47] <Absol> sean: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#860 [15:48] <Capfan67> rouis, I am unaware of an email cooldown, but that's what it sounds like.
#861 [15:48] <rouis> I already submitted a ticket to mojang but is it possible that I won't be able to reuse my old email?
#862 [15:49] <Capfan67> rouis, This is a volunteer java edition technical support channel. That's an account question that I don't know the answer to.
#863 [15:49] <rouis> Ah, thanks anyways.
#864 [15:55] * sean [webchat@bzq-153-7.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#865 [16:10] * bill [webchat@143.255.223.21] has joined #minecrafthelp
#866 [16:10] <bill> hello
#867 [16:11] <bill> i'm trying to launch minecraft but when its load everything in area it crashes
#868 [16:11] <bill> my specs are i5 9400 16gb gtx1060 6gb
#869 [16:12] <Capfan67> bill, Do you get an error number or description when it crashes?
#870 [16:15] * Occams [webchat@S01069050ca44b023.cg.shawcable.net] has joined #minecrafthelp
#871 [16:17] <Capfan67> bill, Let's try this instead. Create the error, then let's look at your launcher_log.txt:
#872 [16:17] <Capfan67> ??> bill launcher/log-txt
#873 [16:17] <Absol> bill: We need to see your full launcher log, which is created in the game directory.
#874 [16:17] <Absol> bill: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#875 [16:18] <Occams> Hey, I recently redownloaded MineCraft and noticed that music will play one song, then never again. Music is on 100%. I'm playing on a multiplayer server with no mods or plugins that I am aware of.
#876 [16:19] <Capfan67> Occams, We handle technical issues, such as client crashes. In-game bugs are handled at http://bugs.mojang.com/ You might try searching for a similar report.
#877 [16:19] <bill> https://paste.ubuntu.com/p/ymmHpg3HDg/
#878 [16:20] <Occams> Capfan67 ty
#879 [16:22] <Capfan67> bill, "Problematic frame: [nvoglv32.dll]" - This error is sometimes caused by hardware/driver, or sometimes overlays. Since you're running i5, let's start with incompatible software that might cause your issue:
#880 [16:22] <Capfan67> ??> bill tools/hjt
#881 [16:22] <Absol> bill: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#882 [16:22] <Absol> bill: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#883 [16:26] <bill> https://paste.ubuntu.com/p/YwDNZ5W7DJ/
#884 [16:26] <Capfan67> bill, I only see discord on the list. The discord overlay causes client crashes. Look in the discord settings and make sure the overly is disabled. If not, disable and test. if it's already disabled, we'll move on to hardware and drivers.
#885 [16:29] <bill> hey thanks for everything
#886 [16:30] <bill> i will do this later
#887 [16:30] <bill> have a good night
#888 [16:30] <Capfan67> bill, Ok. Take care.
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#891 [16:50] * renshaw [webchat@28-200-170-152.fibertel.com.ar] has joined #minecrafthelp
#892 [16:50] <renshaw> o.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#893 [16:50] <renshaw> help
#894 [16:51] <Capfan67> renshaw, That's not an error as much as a status. It means the server you're trying to connect to can't be reached with the address you've entered.
#895 [16:52] <Capfan67> renshaw, Are you trying to connect to a server at your location, or one somewhere on the Internet?
#896 [16:54] <renshaw> im trying to connect to a server 400 miles away from me, with a friend.
#897 [16:55] <Capfan67> renshaw, What's the IP? I'll check to see if it's online? ...or, you can test with the tool and tell me the results: https://dinnerbone.com/minecraft/tools/status/
#898 [16:56] <renshaw> 192.168.0.5
#899 [16:56] <Capfan67> renshaw, That's a LAN IP, not a public Internet IP. Your friend has given you the IP inside their house.
#900 [16:57] <renshaw> how do i know the correct ip server?
#901 [16:58] * musy [webchat@cpe-70-121-41-244.tx.res.rr.com] has joined #minecrafthelp
#902 [16:58] <Capfan67> renshaw, Your friend needs to properly setup the server. Here is the guide: mp/server-setup
#903 [16:58] <Capfan67> ??> renshaw mp/server-setup
#904 [16:58] <Absol> renshaw: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#905 [17:00] <renshaw> thank you very much, i will try to get this done asap and if it doesnt work ill come back, do you have youtube channel or something for me to follow you
#906 [17:01] <Capfan67> renshaw, Nope, just here on occasion offering support.
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#912 [17:16] * kevin-cuperus [webchat@84.241.201.228] has joined #minecrafthelp
#913 [17:16] <kevin-cuperus> Hello :)
#914 [17:16] <kevin-cuperus> I have a problem while starting Minecraft on my Intel HD Graphics
#915 [17:16] <kevin-cuperus> this is the error log: https://pastebin.com/nw1vFWt5
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#917 [17:18] <Capfan67> kevin-cuperus, Hi.
#918 [17:18] <kevin-cuperus> Hi Capfan67
#919 [17:18] <Capfan67> kevin-cuperus, Do you get the same error with 1.13.2?
#920 [17:18] <kevin-cuperus> No it does not, but its super super super super laggy.
#921 [17:19] <kevin-cuperus> Even when i tuned everything on the low site
#922 [17:19] <Capfan67> kevin-cuperus, I'm sorry, but we only support current version. For older version support, you might try: http://minecraftforum.net/forums/
#923 [17:20] <kevin-cuperus> Version 1.13.2 Works
#924 [17:20] <kevin-cuperus> But its like 0.25 fps i get
#925 [17:20] <Capfan67> kevin-cuperus, Are you running older hardware?
#926 [17:20] <kevin-cuperus> Intel G620
#927 [17:20] <kevin-cuperus> And no graphics card. Only Intel HD Graphics
#928 [17:22] <Capfan67> kevin-cuperus, Circa-2011. That's old indeed. A dedicated GPU might help, though if I were investing I'd upgrade the system as a whole.
#929 [17:23] <kevin-cuperus> Okay thanks anyway. My GPU (AMD) is stuck in Slave mode. Idk how. Maby u know something about that. If not then its over for now
#930 [17:23] <Capfan67> As it happens, I have a similarly aged system. It lags too, but generally 25-30 fps with a GeForce 660ti.
#931 [17:23] <Capfan67> kevin-cuperus, Well, best of luck with it.
#932 [17:25] * Minecraft [webchat@c-73-84-33-104.hsd1.fl.comcast.net] has joined #minecrafthelp
#933 [17:25] * Minecraft is now known as Guest63134
#934 [17:25] <Guest63134> hello i had an old minecraft account a couple years ago and wondering how i get that back with the new system
#935 [17:27] <Guest63134> can anybody help?
#936 [17:31] * Wolffmiester [webchat@pool-108-31-131-137.washdc.fios.verizon.net] has joined #minecrafthelp
#937 [17:32] <Wolffmiester> I deleted my old email that was being used for my minecraft account. I can no longer log in
#938 [17:34] <Guest63134> no ones responding :/
#939 [17:35] <Capfan67> Guest63134, Was your old account a Legacy aaccount (login with username)?
#940 [17:35] <Capfan67> Wolffmiester, login doesn't require email access. Are you still able to login?
#941 [17:36] <Guest63134> look man i tried everything here, all i have of proof is an email from almost 7 years ago saying thank you for purchasing minecraft, and the fact that i used to play alot.
#942 [17:37] <Capfan67> Guest63134, If that email has the Transaction ID, you can use that to submit a support request with Mojang and fully recover your account.
#943 [17:37] <Guest63134> it doesnt all it has is the username
#944 [17:38] <Guest63134> i even tried recovering through my email and nothing has been sent
#945 [17:38] <Wolffmiester> No i am not
#946 [17:38] <Capfan67> Guest63134, Let me post a couple of things: First the help page for Transaction IDs to see if you can recover it. Then the support page where you'll submit a support request:
#947 [17:39] <Capfan67> ??> Guest63134 account/trans-id
#948 [17:39] <Absol> Guest63134: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#949 [17:39] <Capfan67> ??> Guest63134 account/send-email
#950 [17:39] <Absol> Guest63134: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#951 [17:39] <Absol> Guest63134: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#952 [17:39] <Guest63134> i have emailed to get my transaction ID
#953 [17:39] <Capfan67> Wolffmiester, So, in addition to losing control of the Email account, you also don't know the password? In that case, you'll need to contact Mojang Customer Support.
#954 [17:40] <Wolffmiester> I have
#955 [17:40] <Guest63134> same
#956 [17:41] <Capfan67> Guest63134, 7 years ago puts you in the "Skrill" period, the easiest one in terms of Transaction ID recovery.
#957 [17:41] <Guest63134> yes i have emailed and am waiting
#958 [17:41] <Capfan67> Guest63134, I tested the process a while back. Took a couple of hours (During their business hours). If it's after hours, you may not get a response until tomorrow.
#959 [17:41] <Guest63134> just wondering if there is another way incase this doesnt work or what to do once i get the transaction ID
#960 [17:42] <Capfan67> Guest63134, The way, either way, is working with Mojang. The Transaction ID makes it easy. Otherwise, they'll see what records they have and ask you other questions that only the purchaser would know.
#961 [17:43] <Guest63134> where would i go once i got the transaction ID
#962 [17:44] <Capfan67> Guest63134, The second block from Absol links to the support request form.
#963 [17:44] <Capfan67> Guest63134, I can give it to you again:
#964 [17:44] <Capfan67> ??> Guest63134 account/send-email
#965 [17:44] <Absol> Guest63134: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#966 [17:44] <Absol> Guest63134: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#967 [17:46] <Guest63134> ok thank you, still miss the old way
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#978 [18:06] <name7> can anyone explain why my 1.12.1 forge isn't working
#979 [18:06] <Capfan67> ??> name7 mods
#980 [18:06] <Absol> name7: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#981 [18:06] <Absol> name7: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#982 [18:07] <name7> well i have everything installed it's just when i load the game it self it says a problem occurs
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#989 [18:43] <nekoki> i need help. my game will not start and it says to update my video driver
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#994 [18:58] <the_mel> I have a new lap top and I am trying to log in. It ask me security questions that i have long since forgot. I clicked on the link to reset my questions, and the email it sends me, links me right back to the same questions? How do I get around this?
#995 [19:00] * DFU [webchat@c-73-49-238-145.hsd1.fl.comcast.net] has joined #minecrafthelp
#996 [19:01] <DFU> Hi! I'd like to register my copy of Minecraft 3D
#997 [19:04] * the_mel [webchat@70-142-193-207.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#998 [19:15] <Galaxy_2Alex> DFU, You can do that here: https://bitly.com/98K8eH
#999 [19:30] * andy [webchat@c-65-34-174-4.hsd1.fl.comcast.net] has joined #minecrafthelp
#1000 [19:30] <andy> can someone help me?/
#1001 [19:31] <andy> can I get some help
#1002 [19:32] <Galaxy_2Alex> andy, How can we help?
#1003 [19:32] <andy> i have a error when opening my tlauncher
#1004 [19:34] <Galaxy_2Alex> andy, What error?
#1005 [19:35] <andy> Unable to locate the Java runtime.
#1006 [19:36] <Galaxy_2Alex> andy, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#1007 [19:36] <Galaxy_2Alex> andy, then, On the launcher, in the Launch options, enable Advanced Settings, then go to your main instance and disable "Java executable". Then try to run the game.
#1008 [19:37] <andy> it gives me could not create the java virual machine
#1009 [19:38] <Galaxy_2Alex> ??> andy launcher/log
#1010 [19:38] <Absol> andy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1011 [19:38] <Galaxy_2Alex> ehh sorry, wrong instructions
#1012 [19:39] <Galaxy_2Alex> ??> andy launcher/log-txt
#1013 [19:39] <Absol> andy: We need to see your full launcher log, which is created in the game directory.
#1014 [19:39] <Absol> andy: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1015 [19:45] * Cronocide [webchat@c-174-52-226-5.hsd1.ut.comcast.net] has joined #minecrafthelp
#1016 [19:46] <Cronocide> Hey so reccently me and my freinds were playing some P.E on the Xbox and PC but i cant find out how to download it, i have already purchased java edition
#1017 [19:47] * Cronocide [webchat@c-174-52-226-5.hsd1.ut.comcast.net] has quit. (Client Quit)
#1018 [19:47] <Galaxy_2Alex> urghhhh
#1019 [19:47] * Blurz [webchat@99-137-236-208.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1020 [19:48] <Blurz> I need help
#1021 [19:48] <andy> https://paste.ubuntu.com/p/PpMp3dhPj5/
#1022 [19:48] <andy> its giving me a different error now .
#1023 [19:48] <Galaxy_2Alex> Blurz, Help with what?
#1024 [19:48] <Blurz> i am trying to download Minecraft but it gave me the message "Unable to save download. idle2.ogg" while dtrying to install
#1025 [19:48] <Galaxy_2Alex> ??> andy win/dxdiag
#1026 [19:48] <Absol> andy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1027 [19:48] <Galaxy_2Alex> ??> Blurz error/download
#1028 [19:48] <Absol> Blurz: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1029 [19:50] <andy> https://paste.ubuntu.com/p/dzpnwc7c73/
#1030 [19:51] <Galaxy_2Alex> andy, Reinstall your driver (19.1.1, Windows 10 64-bit) from here: https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-460
#1031 [19:52] * Medic [webchat@64-33-108-175-static.midco.net] has joined #minecrafthelp
#1032 [19:52] <Medic> I got my free windows 10 version and when I open it, its the trials version and asks me to purchase the starter pack or the masters collection. Any help on what to do?
#1033 [19:53] <Galaxy_2Alex> Medic, So you redeemed the code from your Mojang account in the Microsoft Store?
#1034 [19:53] <Medic> Yes
#1035 [19:53] <Galaxy_2Alex> Medic, Try restarting your PC.
#1036 [19:53] <Medic> Ok, If im not back, it worked.
#1037 [19:53] * Medic [webchat@64-33-108-175-static.midco.net] has quit. (Client Quit)
#1038 [19:54] <andy> my drivers are updated
#1039 [19:55] <Galaxy_2Alex> andy, Reinstall them please.
#1040 [19:55] <andy> they are up to date
#1041 [19:55] <Galaxy_2Alex> andy, https://community.amd.com/thread/180667
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#1043 [20:02] * Medic [webchat@64-33-108-175-static.midco.net] has joined #minecrafthelp
#1044 [20:03] <Medic> IDK if the same person is on here from before when I had my problem, and I said I wouldn't be back if it worked, but it worked and I would like to thank you. A microsoft person couldn't help, a mojang person couldn't help, but you had the solution solved in a second. Thank you its been 2 hours trying to figure this out. This is the best place ever.
#1045 [20:04] <Galaxy_2Alex> Medic, No worries, thanks for the kind words.
#1046 [20:04] <Medic> Yall volunteers are life savers, keep it up. Imma go play with some Xbox friends. Again, thank you!
#1047 [20:36] * Blurz [webchat@99-137-236-208.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1048 [20:36] <Blurz> hey can someone help me
#1049 [20:37] <Galaxy_2Alex> Blurz, Did you uninstall all the programs from the list?
#1050 [20:37] <Blurz> yes I did
#1051 [20:37] <Galaxy_2Alex> Blurz, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1052 [20:37] <Blurz> it runs minecraft
#1053 [20:37] <Galaxy_2Alex> oh
#1054 [20:37] <Blurz> but
#1055 [20:37] <Blurz> it crashes when I join a server
#1056 [20:37] <Galaxy_2Alex> Blurz, What crash message?
#1057 [20:37] <Blurz> let me copy and paste
#1058 [20:37] <Galaxy_2Alex> ??> Blurz paste
#1059 [20:37] <Absol> Blurz: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1060 [20:39] <Blurz> I cant copy and paste but its when I try to direct connect to a server and when I join it freezes on joining world
#1061 [20:39] <Galaxy_2Alex> Blurz, Can you join a Singleplayer world>
#1062 [20:39] <Galaxy_2Alex> ?
#1063 [20:39] <Blurz> no
#1064 [20:39] <Blurz> it freezes as well
#1065 [20:39] <Galaxy_2Alex> Blurz, Disable VBOs.
#1066 [20:39] <Blurz> where
#1067 [20:40] <Galaxy_2Alex> Blurz, Video Settings, sorry
#1068 [20:40] <Blurz> so disable "VBOS" IN VIDEO SETTINGS
#1069 [20:40] <Blurz> oops caps lock was on
#1070 [20:40] <Galaxy_2Alex> Blurz, Yes.
#1071 [20:40] <Blurz> ok gimmie one sec
#1072 [20:42] <Blurz> it still froze and crashed
#1073 [20:42] <Blurz> im only trying in multiplayer tho
#1074 [20:42] <Blurz> lemme try single player
#1075 [20:43] <Blurz> singleplayer world did not work either
#1076 [20:43] <Galaxy_2Alex> Blurz, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1077 [20:43] <Galaxy_2Alex> ??> Blurz tools/hjt
#1078 [20:43] <Absol> Blurz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1079 [20:43] <Absol> Blurz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1080 [20:43] <Blurz> ok
#1081 [20:45] <Blurz> ok I did it
#1082 [20:46] <Blurz> https://paste.ubuntu.com/p/wKT8YRCKjP/
#1083 [20:46] <Blurz> here
#1084 [20:46] <Galaxy_2Alex> ??> Blurz av/adwcleaner
#1085 [20:46] <Absol> Blurz: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1086 [20:46] <Absol> Blurz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1087 [20:48] <Blurz> should I do clean and restart later or clean and restart now
#1088 [20:48] <Galaxy_2Alex> Blurz, Restart now, then restart and try to run the game.
#1089 [20:48] <Blurz> ok
#1090 [20:49] * Blurz [webchat@99-137-236-208.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1091 [20:49] <Blurz> hey
#1092 [20:49] <Blurz> could one of the reasons be because of stretched resoulution
#1093 [20:50] <Galaxy_2Alex> Blurz, Potentially, but in your case, it's Malware.
#1094 [20:50] <Blurz> ok
#1095 [20:51] <Blurz> it worked
#1096 [20:51] <Blurz> thank you so much
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#1098 [21:01] * Kris8 [webchat@73.99.93.52] has joined #minecrafthelp
#1099 [21:02] <Kris8> my question is, how can i change my skin offline? I know you can change it while online by uploading to minecraft.net or through the launcher, but when i dont have wifi how can i change it
#1100 [21:04] <Galaxy_2Alex> Kris8, I don't think you can that easily. You could do it with a resource pack potentially.
#1101 [21:04] <Kris8> how would i do it with a resource pack?
#1102 [21:05] <Galaxy_2Alex> Kris8, By replacing the player texture files in the pack.
#1103 [21:05] <Kris8> oh...
#1104 [21:05] <Kris8> could you give me a link to a video that shows something similar to this?
#1105 [21:06] <Galaxy_2Alex> Kris8, Not really, no - try using Google, it's probably the best option.
#1106 [21:06] <Kris8> i dont understand?
#1107 [21:06] <Galaxy_2Alex> Kris8, https://google.com
#1108 [21:07] <Galaxy_2Alex> Kris8, It's a search engine that lets you search the Internet
#1109 [21:07] <Kris8> i know what google is
#1110 [21:07] <Kris8> but how can i make a resource pack like this?
#1111 [21:07] <Galaxy_2Alex> Kris8, https://minecraft.gamepedia.com/Tutorials/Creating_a_resource_pack
#1112 [21:07] <Kris8> ohhh
#1113 [21:07] <Kris8> thx
#1114 [21:07] <Galaxy_2Alex> Yeah
#1115 [21:08] <Kris8> i'll come back if i need more help
#1116 [21:09] <Kris8> this is too complicated
#1117 [21:11] * UpsetMama [webchat@c-73-98-147-115.hsd1.ut.comcast.net] has joined #minecrafthelp
#1118 [21:11] <UpsetMama> We cannot access our account-- we already paid for the subscription and played for one day. We have the username but not the email that was used. PLEASE HELP.
#1119 [21:12] <Galaxy_2Alex> UpsetMama, So you cannot remember your login data?
#1120 [21:12] <UpsetMama> correct- we didn't get any emails from them and my husband wrote down what he thought was the correct email address and so we have nothing except for the username and the date we played
#1121 [21:13] <Galaxy_2Alex> UpsetMama, Have you already submitted an account support request to Mojang?
#1122 [21:13] <UpsetMama> yes. and then saw that they are answering emails from March 5!!! We can't wait 20 days for this to be resolved.....
#1123 [21:14] <Galaxy_2Alex> UpsetMama, You will have to wait for them to answer, sorry.
#1124 [21:14] <UpsetMama> Why? It says there should be a way to reset the email address with resetting security questions, but then it won't let us do that... Please! Please... why is that the only option...
#1125 [21:16] * UpsetMama [webchat@c-73-98-147-115.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#1126 [21:16] <Galaxy_2Alex> oh well, nevermind then
#1127 [21:17] <Galaxy_2Alex> people are prone to leave today even if I'm not finished...
#1128 [21:43] * llemons [webchat@207.244.98.95] has joined #minecrafthelp
#1129 [21:45] <llemons> When I try to login, I get an error, Invalid Credentials. I tried only once before resetting my password, and am still getting it. I tried the migrate account URL, and I get this error; "403 ERROR The request could not be satisfied. Request blocked"
#1130 [21:46] <Galaxy_2Alex> llemons, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1131 [21:46] <Galaxy_2Alex> ??> llemons tools/hjt
#1132 [21:46] <Absol> llemons: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1133 [21:46] <Absol> llemons: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1142 [21:47] <llemons> Why do I need to run that?
#1143 [21:48] <Galaxy_2Alex> llemons, The issue is most likely related to programs running on your PC, this program will give me an overview of the basic programs running on your system.
#1144 [21:48] <Galaxy_2Alex> llemons, Like I said, it does not give us any personal or sensitive information.
#1145 [21:48] <llemons> OK. So it is possibly some kind of firewall issue?
#1146 [21:48] <llemons> Possibly?
#1147 [21:49] <Galaxy_2Alex> llemons, Possibly, there are a variety of possible causes. Easiest way is to send me the HJT log.
#1148 [21:49] <llemons> OK. Thank you. Just a sec.
#1149 [21:58] <llemons> OK. Here it is:
#1150 [21:58] <llemons> https://paste.ubuntu.com/p/jpTwxHMpKC/
#1151 [21:59] <Galaxy_2Alex> llemons, Disable Avast Secureline, and any other VPNs.
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#1154 [22:50] * Kameliya_ [webchat@5.30.82.0] has joined #minecrafthelp
#1155 [22:50] <Kameliya_> Hello, i have a problem with opening minecraft
#1156 [22:50] * liteIRC [~liteIRC@60.31.184.148] has joined #minecrafthelp
#1157 [22:53] * YoYoMyHommie [webchat@ip174-67-192-71.oc.oc.cox.net] has joined #minecrafthelp
#1158 [22:53] <YoYoMyHommie> How can I recover a minecraft account if all I have is a username? I don't have a transaction ID or email
#1159 [22:53] <Galaxy_2Alex> YoYoMyHommie, Have you already submitted an account support request to Mojang?
#1160 [22:53] <Galaxy_2Alex> Kameliya_, What problem?
#1161 [22:53] <YoYoMyHommie> How can I do that?
#1162 [22:54] <Kameliya_> It started on about 24 march but, still before, it took like 5 to 10 minutes to open
#1163 [22:54] <Galaxy_2Alex> ??> YoYoMyHommie mojang/email
#1164 [22:54] <Absol> YoYoMyHommie: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1165 [22:54] <Absol> YoYoMyHommie: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1166 [22:54] <Galaxy_2Alex> YoYoMyHommie, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#1167 [22:54] <YoYoMyHommie> I already sent an email to Mojang
#1168 [22:54] <Galaxy_2Alex> Kameliya_, What is the problem?
#1169 [22:55] <Galaxy_2Alex> YoYoMyHommie, Wait for them to answer.
#1170 [22:55] <Kameliya_> I can open minecraft
#1171 [22:55] <Kameliya_> can’t*
#1172 [22:55] * YoYoMyHommie [webchat@ip174-67-192-71.oc.oc.cox.net] has quit. (Client Quit)
#1173 [22:55] <Galaxy_2Alex> Kameliya_, Be a bit more specific please, what happens when you open the game?
#1174 [22:55] <Kameliya_> It just stays white
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#1176 [22:56] <Galaxy_2Alex> ??> Kameliya_ av/adwcleaner
#1177 [22:56] <Absol> Kameliya_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1178 [22:56] <Absol> Kameliya_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1179 [22:56] <Kameliya_> Sorry, forgot to mention i have minecraft PE
#1180 [22:58] <Kameliya_> I once tried to wait for like 30 minutes and, minecraft actually opened but, then when i clicked on my world it just froze
#1181 [22:58] <Galaxy_2Alex> Kameliya_, What device are you using?
#1182 [22:59] <Kameliya_> Ipad air
#1183 [22:59] <Galaxy_2Alex> Kameliya_, What generation?
#1184 [22:59] <Kameliya_> same thing happens with my sister
#1185 [22:59] <Kameliya_> how do i check generation?
#1186 [23:00] <Galaxy_2Alex> Kameliya_, Nevermind, don't think it matters. Is the latest version of iOS installed?
#1187 [23:00] <Kameliya_> not the very last.
#1188 [23:00] <Galaxy_2Alex> Kameliya_, That may be your pgr
#1189 [23:00] <Galaxy_2Alex> *problem
#1190 [23:02] <Kameliya_> ok then i will download it and come back here if doesnt work, thank you! I didnt even think about it!
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#1194 [23:30] <Coevetive> hey, I'm running a 1.7.10 modded server and I'm having a corrupted chunkloader problem. Just wondering if there was any fixes for this. https://pastebin.com/NfqmYFat
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