#1 [00:01] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 198 seconds)
#2 [00:02] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#3 [00:04] * bildramer [~bildramer@p5B010B8C.dip0.t-ipconnect.de] has joined #minecrafthelp
#4 [00:05] * Kameliya_ [webchat@5.30.82.0] has joined #minecrafthelp
#5 [00:06] * Guest60012 [~bildramer@p2003004CEA03100085921678BD50C69E.dip0.t-ipconnect.de] has quit. (Ping timeout: 189 seconds)
#6 [00:07] <Kameliya_> Hello, i cant open my Minecraft PE. It just stays white when i click on it.
#7 [00:10] * liteIRC [~liteIRC@60.31.184.148] has joined #minecrafthelp
#8 [00:11] <Kameliya_> Hello, i cant open my Minecraft PE. It just stays white when i click on it.
#9 [00:14] <Galaxy_2Alex> Kameliya_, You may need to reinstall your game. Due to Apple's incredible stupidity, accessing the save files and backing them up is very difficult and we can't help you with it here, there are tutorials online on how to do it though.
#10 [00:14] <Kameliya_> I will lose my worlds if i will reinstall right?
#11 [00:15] <Galaxy_2Alex> Kameliya_, Yes, if you don't back them up, all worlds will be gone.
#12 [00:16] <Kameliya_> ok, i will try reinstalling.
#13 [00:16] * Kameliya_ [webchat@5.30.82.0] has quit. (Quit: webchat.esper.net)
#14 [00:30] * Kameliya_ [webchat@5.30.82.0] has joined #minecrafthelp
#15 [00:31] <Kameliya_> I can’t open my world.
#16 [00:31] <Galaxy_2Alex> Kameliya_, Still white screen?
#17 [00:31] <Kameliya_> no, i already opened minecraft and created new world but, failed to open the world itself
#18 [00:32] <Galaxy_2Alex> Kameliya_, What happens when you try?
#19 [00:33] <Kameliya_> first time i waited for a long time then it said something like “unable to connect” (these are not exact words) and the, i tried opening again and it just froze
#20 [00:33] <Kameliya_> and then*
#21 [00:33] <Galaxy_2Alex> Kameliya_, Is there any kind of parental protection or antivirus program installed on the iPad?
#22 [00:33] <Kameliya_> no
#23 [00:34] <Galaxy_2Alex> Kameliya_, Have you tried restarting the iPad?
#24 [00:35] <Kameliya_> I think so before i have tried. Should i try now?
#25 [00:36] <Kameliya_> wait restarting by turning it off or erasing all data and starting the ipad like first time?
#26 [00:36] <Galaxy_2Alex> Kameliya_, No, just turning it off, then turn it back on again.
#27 [00:37] <Kameliya_> Ok i will try, again thanks for the help!
#28 [00:41] * Kameliya [webchat@5.30.82.0] has joined #minecrafthelp
#29 [00:42] <Kameliya> Hello, first time it crashed then again stayed on white screen
#30 [00:43] <Galaxy_2Alex> Kameliya, In that case, you may want to contact Apple Device Support, sounds like an issue with the hardware.
#31 [00:44] <Kameliya> Okay, thank you for your help!
#32 [00:45] * Kameliya [webchat@5.30.82.0] has quit. (Client Quit)
#33 [03:08] * giac [webchat@adsl-ull-141-248.41-151.wind.it] has joined #minecrafthelp
#34 [03:09] <giac> I migrated to mojan account back in 2017, cannot play full version of minecraft
#35 [03:10] <giac> No reedemable version because i think i used it back in 2017 already, but i can't play it
#36 [03:27] * Max3 [webchat@99-89-177-97.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#37 [03:28] <Max3> When I try to connect to any server I get the error "Internal Exception: An existing connection was forcibly closed by the remote host" but when I try to connect on my alt account it works just fine
#38 [03:36] * giac [webchat@adsl-ull-141-248.41-151.wind.it] has quit. (Quit: webchat.esper.net)
#39 [03:39] * boggaar [webchat@178.90.227.129.megaline.telecom.kz] has joined #minecrafthelp
#40 [03:40] <boggaar> How can I delete my account
#41 [03:55] <boggaar> How can I delete my account
#42 [03:55] <boggaar> How can I delete my account
#43 [03:55] <boggaar> How can I delete my account
#44 [03:58] <Greymagic27> boggaar, Hey. How come you want to delete your account?
#45 [03:58] <boggaar> I no longer play minecraft and do not want to remain this account
#46 [03:58] <Greymagic27> ??> boggaar account/delete
#47 [03:58] <Absol> boggaar: You can delete your account via the URL below. WARNING: Deleting your account is final and CAN NOT BE REVERSED! Use at your own risk.
#48 [03:58] <Absol> boggaar: https://account.mojang.com/me/settings (see Delete your account section)
#49 [04:01] <boggaar> no, not deactivate, and delete data
#50 [04:01] <boggaar> no, not deactivate, and delete data
#51 [04:01] <boggaar> no, not deactivate, and delete data
#52 [04:02] <Greymagic27> boggaar, Follow the link that Absol sent
#53 [04:02] <boggaar> There's only deactivate
#54 [04:33] * sofiahernandez [webchat@bband-dyn161.178-40-160.t-com.sk] has joined #minecrafthelp
#55 [04:34] <sofiahernandez> Hello
#56 [04:34] * sofiahernandez [webchat@bband-dyn161.178-40-160.t-com.sk] has quit. (Client Quit)
#57 [05:02] * Kameliya_ [webchat@5.30.82.0] has joined #minecrafthelp
#58 [05:03] <Kameliya_> https://www.product-reviews.net/down/minecraft-pe-app-problems/
#59 [05:04] <Kameliya_> Hello
#60 [05:06] * Bergfass94563 [webchat@ip5f5bf0f7.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#61 [05:07] <Bergfass94563> I have a problem with the launcher I can not change the version I can only play the latest version I am pleased about an answer
#62 [05:08] * Kameliya_ [webchat@5.30.82.0] has joined #minecrafthelp
#63 [05:08] * Bergfass94563 [webchat@ip5f5bf0f7.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#64 [05:09] * Greymagic27 is now known as Morhpeus
#65 [05:09] <Morhpeus> Kameliya_, Hey. How can we help?
#66 [05:10] <Kameliya_> I cant enter any world in my minecraft
#67 [05:10] <Kameliya_> I have checked in google and many people have similar problems
#68 [05:10] <Morhpeus> Kameliya_, When you try to join, what does it say?
#69 [05:11] <Kameliya_> i wait for like 5-10 minutes and then it says unable to connect to the world or something similar
#70 [05:11] <Morhpeus> Kameliya_, Just to check, are you on java edition or bedrock edition?
#71 [05:12] <Kameliya_> PE on ipad
#72 [05:12] <Morhpeus> ??> Kameliya_ bedrock/support
#73 [05:12] <Absol> Kameliya_: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#74 [05:12] <Kameliya_> Oh sorry then
#75 [05:12] <Morhpeus> Kameliya_, No worries!
#76 [05:13] * Kameliya_ [webchat@5.30.82.0] has quit. (Client Quit)
#77 [05:53] * liteIRC [~liteIRC@60.31.184.148] has joined #minecrafthelp
#78 [06:00] * liteIRC [~liteIRC@60.31.184.148] has quit. (Ping timeout: 180 seconds)
#79 [06:00] * Yazeed [webchat@109.171.137.212] has joined #minecrafthelp
#80 [06:01] <Yazeed> Hello
#81 [06:01] <Morhpeus> Yazeed, Hey. How can we help?
#82 [06:01] <Yazeed> I made an account and bought the java Minecraft along time ago
#83 [06:01] <Yazeed> and I forgot my password
#84 [06:01] <Morhpeus> ??> Yazeed account/reset-password
#85 [06:01] <Absol> Yazeed: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#86 [06:01] <Absol> Yazeed: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#87 [06:01] <Morhpeus> See if that helps at all
#88 [06:01] <Yazeed> I did that
#89 [06:01] <Yazeed> and I didnt get the email
#90 [06:02] <Morhpeus> Yazeed, In that case you'll need to email mojang:
#91 [06:02] <Morhpeus> ??> Yazeed account/send-email
#92 [06:02] <Absol> Yazeed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#93 [06:02] <Absol> Yazeed: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#94 [06:02] <Yazeed> okay thank you
#95 [06:02] * Yazeed [webchat@109.171.137.212] has quit. (Client Quit)
#96 [06:12] * tfsb [~tfsb@60.31.184.148] has joined #minecrafthelp
#97 [06:15] * Felix6 [webchat@pD9F4DB49.dip0.t-ipconnect.de] has joined #minecrafthelp
#98 [06:17] * Mudd [~w@76.202.115.164] has quit. (Quit: Bye)
#99 [06:18] <Felix6> https://paste.gg/p/anonymous/775c7e3886974cdcafc4807242334b34/files/9f9e835e713147529d7e89f451ba431f/raw
#100 [06:18] <Morhpeus> Felix6, What do you mean by there is nothing there?
#101 [06:18] <Felix6> the game is not in the new account
#102 [06:18] <Felix6> when i log in it says i should buy the game
#103 [06:19] <Morhpeus> ??> Felix6 account/send-email
#104 [06:19] <Absol> Felix6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#105 [06:19] <Absol> Felix6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#106 [06:19] <Felix6> so this is not kown and it excists no faster way?
#107 [06:20] <Morhpeus> Felix6, There isn't any other way to fix the issue besides contacting them, sorry
#108 [06:20] <Felix6> sucks thank you anyways
#109 [06:21] * tfsb [~tfsb@60.31.184.148] has quit. (Ping timeout: 180 seconds)
#110 [06:43] * Lord_of_Life [~Lord@77.28.174.168] has joined #minecrafthelp
#111 [06:46] * Lord_of_Life_ [~Lord@77.28.167.128] has quit. (Ping timeout: 202 seconds)
#112 [07:18] * nagyi90 [webchat@BC9CC262.mobile.pool.telekom.hu] has joined #minecrafthelp
#113 [07:20] * nagyi90 [webchat@BC9CC262.mobile.pool.telekom.hu] has quit. (Client Quit)
#114 [07:22] * tfsb [~tfsb@60.31.184.148] has joined #minecrafthelp
#115 [07:27] * Morhpeus is now known as Morpheus
#116 [07:30] * ZayFrazil [webchat@nwcsnbsc03w-142-68-67-35.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#117 [07:32] <ZayFrazil> every time i try to download minecraft it says something like Unable to save download. fill_dragonbreath2.ogg21q
#118 [07:32] <Morpheus> ZayFrazil, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#119 [07:32] <Morpheus> ??> ZayFrazil tools/hjt
#120 [07:32] <Absol> ZayFrazil: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#121 [07:32] <Absol> ZayFrazil: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#122 [07:33] <ZayFrazil> thx
#123 [07:37] * tfsb [~tfsb@60.31.184.148] has quit. (Ping timeout: 180 seconds)
#124 [07:38] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has joined #minecrafthelp
#125 [07:38] <stiv55> hello
#126 [07:39] <stiv55> by first sorry for my english
#127 [07:39] <Morpheus> stiv55, Hey. How can we help?
#128 [07:39] <stiv55> look from few days i can;t sing in on my accunt
#129 [07:39] <Absol> stiv55: Please keep it civil
#130 [07:39] <Morpheus> Lol Absol chillax
#131 [07:39] <stiv55> but i know password is good
#132 [07:39] <Morpheus> stiv55, When you try to login, does it give you any error message?
#133 [07:40] <stiv55> i have thats login or password is bad
#134 [07:40] <stiv55> when i try change password
#135 [07:40] <stiv55> any e mail come to me
#136 [07:40] <Morpheus> ??> stiv55 tools/hjt
#137 [07:40] <Absol> stiv55: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#138 [07:40] <Absol> stiv55: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#139 [07:40] <Morpheus> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#140 [07:45] * Airboss1 [webchat@205.202.42.1] has joined #minecrafthelp
#141 [07:45] <stiv55> dont know what i must to do
#142 [07:45] <Morpheus> stiv55, Which bit are you stuck on?
#143 [07:46] <Airboss1> I cant download the Minecraft latest version launcher
#144 [07:46] <Morpheus> Airboss1, Hey. What does it say when you try?
#145 [07:46] <stiv55> i can send here pic ??
#146 [07:47] <Morpheus> stiv55, Use https://imgur.com/upload
#147 [07:47] <Airboss1> Request error -7: ERR_TIMED_OUT
#148 [07:47] <Morpheus> ??> Airboss1 tools/hjt
#149 [07:47] <Absol> Airboss1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#150 [07:47] <Absol> Airboss1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#151 [07:48] <Airboss1> I cannot use admin because this is a school issued computer
#152 [07:48] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 189 seconds)
#153 [07:48] <Morpheus> Airboss1, That is your issue then. The school have probably blocked minecraft on their computers. Go and do your work instead of playing games :P
#154 [07:49] <Airboss1> zI am done with all my work tho. :P
#155 [07:49] <Airboss1> I*
#156 [07:49] <Morpheus> Then wait until you get home to log onto minecraft :)
#157 [07:49] <stiv55> https://imgur.com/oj3TuMc
#158 [07:50] <Morpheus> stiv55, Click the button which says 'save log'
#159 [07:50] <Airboss1> Well my dad is the admin so that might work.
#160 [07:50] <Airboss1> Also hotspot
#161 [07:50] <stiv55> and what next
#162 [07:50] <Morpheus> stiv55, Actully, don't do that. I can see the issue on that picture
#163 [07:50] <Airboss1> that might work
#164 [07:50] <Morpheus> ??> stiv55 av/adwcleaner
#165 [07:50] <Absol> stiv55: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#166 [07:50] <Absol> stiv55: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#167 [07:51] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#168 [07:52] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has quit. (Quit: webchat.esper.net)
#169 [07:54] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 202 seconds)
#170 [07:58] * E2 [webchat@cpc109817-linc13-2-0-cust580.12-1.cable.virginm.net] has joined #minecrafthelp
#171 [07:59] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has joined #minecrafthelp
#172 [07:59] <stiv55> hey i back
#173 [07:59] <Morpheus> stiv55, Welcome back, did you run adwcleaner?
#174 [07:59] <stiv55> yess
#175 [07:59] <stiv55> but still cant login
#176 [08:00] <stiv55> in laptop and pc
#177 [08:00] <stiv55> i lose mind :D
#178 [08:00] <Morpheus> stiv55, Send the hijackthis log. Follow the rest of the steps: Open the text file, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#179 [08:00] <stiv55> ok
#180 [08:00] <E2> Hello, any idea how to fix "io.netty.channel.AbstractChannel$AnnotatedSocketException"?
#181 [08:01] <Morpheus> E2, Could you send the IP for the server? Do /msg Morpheus [IP]
#182 [08:02] <E2> How do I find the IP in the first place? I haven't played Minecraft for a couple of years.
#183 [08:03] <Morpheus> E2, Click on the server and click 'edit'
#184 [08:03] <E2> Alright.
#185 [08:04] * E2 [webchat@cpc109817-linc13-2-0-cust580.12-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#186 [08:07] <stiv55> HW I CAN SEND THIS MSG?
#187 [08:07] <Morpheus> stiv55, Use paste.ubuntu.com to send the output
#188 [08:08] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#189 [08:08] <stiv55> https://paste.ubuntu.com/p/3XcqMpbZHn/plain/
#190 [08:09] <Morpheus> Remove advanced systemcare
#191 [08:09] <stiv55> GIVE ME PROGRAM FOR SEND PIC
#192 [08:10] <Morpheus> Once you've uninstalled advanced systemcare, follow these steps:
#193 [08:10] <Morpheus> ??> stiv55 av/mcafee/uninstall
#194 [08:10] <Absol> stiv55: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#195 [08:11] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 202 seconds)
#196 [08:12] <stiv55> OK MMENT
#197 [08:13] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has joined #minecrafthelp
#198 [08:13] <stiv55> PLEASE SEND ME AGAIN WHAT NOW MUST TO DO
#199 [08:13] <Morpheus> stiv55, Uninstall advanced system care and download/run the MCPR tool found under step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#200 [08:14] <stiv55> OK
#201 [08:17] <stiv55> HE REPAIRE AALL
#202 [08:17] <stiv55> WHAT NEXT
#203 [08:17] <stiv55> ?
#204 [08:18] <Morpheus> ??> stiv55 scold/shout
#205 [08:18] <Absol> stiv55: There is no need to yell. The acoustics in here are wonderful.
#206 [08:18] <Morpheus> stiv55, When it prompts you, restart your PC then try minecraft again
#207 [08:18] <stiv55> WANT SEND PIC
#208 [08:18] <stiv55> GIVE ME THIS PROGRAM
#209 [08:19] <Morpheus> stiv55, May you turn off caps lock?
#210 [08:19] <stiv55> ok
#211 [08:19] <Morpheus> stiv55, I've given you the steps you need to do. All I need you to do is follow them :)
#212 [08:20] <stiv55> but i dont understand smtg
#213 [08:20] <stiv55> want t show
#214 [08:20] <Morpheus> Which bit don't you understand?
#215 [08:21] * tfsb [~tfsb@60.31.184.148] has joined #minecrafthelp
#216 [08:22] <stiv55> this cant repair all this coumunicaty
#217 [08:22] <Morpheus> stiv55, Can you rephrase that?
#218 [08:22] * mayert132 [webchat@e95016.upc-e.chello.nl] has joined #minecrafthelp
#219 [08:23] <mayert132> every time when i want to start minecraft it crashes and when it doesnt i want to open a world it chrashes
#220 [08:23] <stiv55> can send pic ?
#221 [08:24] <Morpheus> ??> mayert132 launcher/log
#222 [08:24] <Absol> mayert132: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#223 [08:24] <Morpheus> stiv55, Go ahead, use imgur again
#224 [08:25] <stiv55> https://imgur.com/a/aB7zKut
#225 [08:25] <Morpheus> stiv55, https://www5.nohold.net/McAfeeEndUser/ukp.aspx?pid=3&login=1&ruleid=11077&donelr=1
#226 [08:25] <Morpheus> Use that tool
#227 [08:26] * tfsb [~tfsb@60.31.184.148] has quit. (Client Quit)
#228 [08:27] <stiv55> ok
#229 [08:28] <stiv55> and what next??
#230 [08:29] <Morpheus> stiv55, Once the tool prompts you, restart your PC
#231 [08:29] <stiv55> k
#232 [08:29] <stiv55> ok
#233 [08:32] * mayert132 [webchat@e95016.upc-e.chello.nl] has quit. (Quit: webchat.esper.net)
#234 [08:34] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has joined #minecrafthelp
#235 [08:34] <stiv55> nothing help
#236 [08:34] <stiv55> ;/
#237 [08:35] <Morpheus> stiv55, Send a new hijackthis log
#238 [08:35] <stiv55> can't still log
#239 [08:35] <stiv55> k
#240 [08:36] <stiv55> https://paste.ubuntu.com/p/3XcqMpbZHn/
#241 [08:36] <Morpheus> Mcafee is still coming up, run the tool again
#242 [08:37] <stiv55> mcpr?
#243 [08:37] <Morpheus> stiv55, Mhm. Run that again
#244 [08:38] <stiv55> ok
#245 [08:39] <stiv55> but on laptop i can log and pc too
#246 [08:39] <stiv55> wierd
#247 [08:39] <stiv55> cant
#248 [08:43] * AuBot [~Bot@172-124-66-76.lightspeed.snantx.sbcglobal.net] has quit. (Ping timeout: 190 seconds)
#249 [08:43] * AuBot [~Bot@172-124-66-76.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#250 [08:43] <dor800> so i remember my username and pass, but i dont remember the security questions \
#251 [08:44] <dor800> I tried to reset but it didnt send me any email
#252 [08:44] <urielsalis> Morpheus: it did contain a swear word, and it kicks after a first warning
#253 [08:44] <Morpheus> Good point
#254 [08:44] <dor800> **the answers for the security questions
#255 [08:44] <urielsalis> ??> dor800 account/send-email
#256 [08:44] <Absol> dor800: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#257 [08:44] <Absol> dor800: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#258 [08:45] <dor800> I already email you but it will take a lot of time
#259 [08:46] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has joined #minecrafthelp
#260 [08:46] <stiv55> nthg work
#261 [08:46] <stiv55> still cant
#262 [08:47] <stiv55> https://paste.ubuntu.com/p/wvtJPXtQwj/
#263 [08:49] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has joined #minecrafthelp
#264 [08:50] <stiv55> hey have problem can;t sing in i know my password is good but still can;t when i want fix password i don;t have any e mail from mojang
#265 [08:50] <stiv55> i lose mind.. help me pleasse
#266 [08:50] <Morpheus> ??> stiv55 account/send-email
#267 [08:50] <Absol> stiv55: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#268 [08:50] <Absol> stiv55: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#269 [08:51] <stiv55> i get this
#270 [08:51] <stiv55> how long must wanting for answered ?
#271 [08:51] <Morpheus> See this: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#272 [08:54] <stiv55> ok thanks
#273 [08:55] <Capfan67> stiv55, During your testing, did you disable the wifi on your mobile phone and try logging in to Mojang.com from your phone using cellular connection?
#274 [08:58] <stiv55> cant too
#275 [08:59] <stiv55> but how this posssible> thats passwrd not work ?
#276 [08:59] <Capfan67> stiv55, If your known password isn't working, and if you're not getting system emails on password reset, that *usually* means your account is locked.
#277 [09:00] <stiv55> how i can back accocunt?
#278 [09:00] * Absol kicked stiv55 from #minecrafthelp (Reason: tiv55 :Keep it civilized, you are just a human being)
#279 [09:00] <Capfan67> ...what did he say that got him kickd?
#280 [09:00] <Morpheus> accocunt
#281 [09:00] <Absol> Morpheus: Please keep it civil
#282 [09:01] <Morpheus> See :P
#283 [09:01] * stiv55 [webchat@088156131058.dynamic-ww-02.vectranet.pl] has joined #minecrafthelp
#284 [09:01] <stiv55> why they block me?
#285 [09:01] <webrosc> you keep mis spelling account
#286 [09:01] <Capfan67> stiv55, apparently they've added the word "account" to the forbidden word list. I'm not a fan of that change.
#287 [09:02] * Morpheus waves to webrosc
#287 [09:02] <webrosc> o/
#288 [09:02] <Capfan67> ah... Suddenly I see why it's there. Never mind.
#289 [09:02] <stiv55> what can i do for get it back
#290 [09:02] <stiv55> ?
#291 [09:02] <Capfan67> Anyway, messaging Mojang as Morpheus directed is your path forward.
#292 [09:02] <stiv55> ok'
#293 [09:03] <Capfan67> stiv55, Do you have an Optifine cape, or have you ever used a name-sniping service?
#294 [09:03] <Capfan67> meh.
#295 [09:03] <webrosc> scunthorp
#296 [09:03] <Absol> webrosc: Please keep it civil
#297 [09:06] * Santi [webchat@cpe-172-89-54-115.socal.res.rr.com] has joined #minecrafthelp
#298 [09:07] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#299 [09:07] * kammy [webchat@c-76-124-99-247.hsd1.de.comcast.net] has joined #minecrafthelp
#300 [09:07] <kammy> I just bought minecraft and keep being told my login is incorrect
#301 [09:07] <urielsalis> kammy: are you using any VPN?
#302 [09:08] <kammy> no
#303 [09:08] <Santi> hello, i was wondering if you can give me any advise as to how to migrate my account, I have access to the email from my premium minecraft account, but I dont remember the password nor the username, what can i do? I tried to change the password and username but the email never goes through.
#304 [09:09] <urielsalis> ??> kammy tools/hjt
#305 [09:09] <Absol> kammy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#306 [09:09] <Absol> kammy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#307 [09:09] <urielsalis> ??> Santi account/send-email
#308 [09:09] <Absol> Santi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#309 [09:09] <Absol> Santi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#310 [09:09] * kammy [webchat@c-76-124-99-247.hsd1.de.comcast.net] has quit. (Client Quit)
#311 [09:10] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#312 [09:10] <Santi> thanks
#313 [09:10] * Santi [webchat@cpe-172-89-54-115.socal.res.rr.com] has quit. (Client Quit)
#314 [09:15] * DevilBoyNika [webchat@bzq-79-181-43-179.red.bezeqint.net] has joined #minecrafthelp
#315 [09:15] <DevilBoyNika> Hello. I have a question about versions.
#316 [09:15] <DevilBoyNika> Anyone to help me?
#317 [09:15] <Morpheus> DevilBoyNika, Hey. What's up?
#318 [09:15] <DevilBoyNika> Hey!
#319 [09:16] <DevilBoyNika> So, recently Optifine capes cannot be changed through the site. It changes from Minecraft 1.13.2 Optifine e6-e7
#320 [09:17] <urielsalis> Yes, because they were logging in to your account from their servers
#321 [09:17] * g181 [webchat@151.60.11.103] has joined #minecrafthelp
#322 [09:17] <DevilBoyNika> So.. when I launch minecraft 1.13.2 Optifine e6-e7 it doesn't launch
#323 [09:17] <urielsalis> and they got a lot of backslash
#324 [09:17] <urielsalis> Sorry but we dont help with mods here
#325 [09:17] <DevilBoyNika> It's not a mod.
#326 [09:17] <DevilBoyNika> It doesn't let me launch the game
#327 [09:17] <webrosc> mod = modification
#328 [09:17] <urielsalis> Optifine is a mod
#329 [09:17] * g181 [webchat@151.60.11.103] has quit. (Client Quit)
#330 [09:18] <Morpheus> ??> DevilBoyNika mods/optifine
#331 [09:18] <DevilBoyNika> Yes but it doesn't let me to log in a game
#332 [09:18] <Absol> DevilBoyNika: OptiFine is not written by Mojang, hence it is a mod. We do not support mods.
#333 [09:18] <DevilBoyNika> I Know...
#334 [09:18] <DevilBoyNika> But I can't open minecraft without optifine too
#335 [09:18] <urielsalis> DevilBoyNika: and what error you get while trying to login?
#336 [09:18] <DevilBoyNika> 1.13.2 without optifine doesn't still let me launch the game
#337 [09:18] <DevilBoyNika> I will log in and tell you
#338 [09:19] <webrosc> so you can't loginto your account because you gave your username and password to optifine and they logged in ewith it?
#339 [09:19] <DevilBoyNika> Failed to download file. 1.13.2.jar
#340 [09:19] <DevilBoyNika> no!
#341 [09:19] <DevilBoyNika> I can't launch the gameee
#342 [09:19] <urielsalis> ??> DevilBoyNika win/reinst
#343 [09:19] <Absol> DevilBoyNika: You may need to reinstall the locally installed files that Minecraft puts into place.
#344 [09:19] <Absol> DevilBoyNika: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#345 [09:19] <webrosc> you said can't login to begin..
#346 [09:19] <DevilBoyNika> Okay thanks!
#347 [09:20] <DevilBoyNika> I said I can't launch the game anyways thanks for the help!
#348 [09:23] * marcy [webchat@host86-185-93-121.range86-185.btcentralplus.com] has joined #minecrafthelp
#349 [09:23] * marcy [webchat@host86-185-93-121.range86-185.btcentralplus.com] has quit. (Client Quit)
#350 [09:24] * jones9 [webchat@dsl-trebng21-58c19b-158.dhcp.inet.fi] has joined #minecrafthelp
#351 [09:25] <jones9> hello
#352 [09:25] <Morpheus> jones9, Hey. How can we help?
#353 [09:25] <jones9> i need to re-enable my account as i deactivated it
#354 [09:26] <Morpheus> ??> jones9 account/send-email
#355 [09:26] <Absol> jones9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#356 [09:26] <Absol> jones9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#357 [09:27] <jones9> so i need to wait like a month to get back playing
#358 [09:27] <jones9> ?
#359 [09:28] <Morpheus> jones9, Sadly yes
#360 [09:28] <jones9> finna kms
#361 [09:28] <jones9> thanks for the help
#362 [09:31] <Morpheus> No worries
#363 [09:49] * Webchat084 [webchat@191.51-175-144.customer.lyse.net] has joined #minecrafthelp
#364 [09:49] * Espercorn kicked Webchat084 from #minecrafthelp (Reason: ebchat084 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#365 [09:57] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#366 [10:11] * Melvin [webchat@dyndsl-178-142-025-197.ewe-ip-backbone.de] has joined #minecrafthelp
#367 [10:13] <Melvin> Hello, Minecraft doesn´t start. It occurs the message "Java (TM) Platform SE binary reagiert nicht"
#368 [10:15] <Melvin> Is here someone who can answer in german?
#369 [10:16] <webrosc> this chat is in English sorry
#370 [10:16] <Melvin> Okay,
#371 [10:17] <Melvin> I`ll try to follow...:-)
#372 [10:17] <Melvin> can you help?
#373 [10:19] <webrosc> ??> Melvin launcher/game-output
#374 [10:19] <Absol> Melvin: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#375 [10:19] <Absol> Melvin: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to https://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#376 [10:23] <Melvin> I tried..is this correct this way?
#377 [10:26] <Melvin> https://paste.ubuntu.com/p/5CDpGKmqPP/
#378 [10:36] * Melvin [webchat@dyndsl-178-142-025-197.ewe-ip-backbone.de] has joined #minecrafthelp
#379 [10:37] <Melvin> Hello, has someone a solution for my Problem?
#380 [10:37] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#381 [10:40] <Capfan67> Melvin, No error showed up on the log. Does your client just say "not responding", or do you see an error when it crashes?
#382 [10:41] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 202 seconds)
#383 [10:43] <Melvin> There only occurs the message "Java(TM) Platform SE binary doesn´t react"
#384 [10:43] <Capfan67> Melvin, That's sometimes caused by incompatible software installed on your computer. Let's look:
#385 [10:43] <Capfan67> ??> Melvin tools/hjt
#386 [10:43] <Absol> Melvin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#387 [10:43] <Absol> Melvin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#388 [10:52] <Melvin> https://paste.ubuntu.com/p/98xfbMS734/
#389 [10:53] <Capfan67> Melvin, you have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#390 [10:53] <Capfan67> ??> Melvin av/adwcleaner
#391 [10:53] <Absol> Melvin: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#392 [10:53] <Absol> Melvin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#393 [11:01] * Melvin [webchat@dyndsl-178-142-025-197.ewe-ip-backbone.de] has joined #minecrafthelp
#394 [11:01] <Capfan67> Melvin, Welcome Back
#395 [11:02] <Capfan67> Melvin, If the ADWCleaner completed successfully, try the game again. Be patient on the first run. It may take a couple of minutes to download the assets and startup.
#396 [11:03] <Melvin> Hello, the game runs!!! Thanks a lot!!!
#397 [11:03] <Capfan67> Melvin, Outstanding. Enjoy!
#398 [11:03] <Melvin> :-)
#399 [11:23] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#400 [11:29] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 202 seconds)
#401 [11:38] * dikgezwel [webchat@ip3e839c54.speed.planet.nl] has joined #minecrafthelp
#402 [11:39] <dikgezwel> hi i downloaded the the minecraft launcher and bought minecraft but it still says i can only play the demo
#403 [11:47] * dikgezwel [webchat@ip3e839c54.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#404 [11:52] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#405 [11:57] * xXMissMoonlight [webchat@p5B0EEE04.dip0.t-ipconnect.de] has joined #minecrafthelp
#406 [11:59] <xXMissMoonlight> Hello, I would like to sign up with my Minecraft ACC, then I want to buy Minecraft, I do not want to own, but otherwise I had no problems logging in, only today
#407 [12:00] * Saki [webchat@dslb-092-074-027-220.092.074.pools.vodafone-ip.de] has joined #minecrafthelp
#408 [12:01] * Saki [webchat@dslb-092-074-027-220.092.074.pools.vodafone-ip.de] has quit. (Client Quit)
#409 [12:02] * Saki [webchat@dslb-092-074-027-220.092.074.pools.vodafone-ip.de] has joined #minecrafthelp
#410 [12:02] * Le_me [webchat@node-0015.srv.de.phantom.avira-vpn.net] has joined #minecrafthelp
#411 [12:03] <Le_me> The Launcher says I cannot connect to the server
#412 [12:03] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#413 [12:04] <Le_me> hello ._.
#414 [12:05] <webrosc> ??> Le_me tools/hjt
#415 [12:05] <Absol> Le_me: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#416 [12:05] <Absol> Le_me: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#417 [12:05] <webrosc> xXMissMoonlight, can you explain what you mean?
#418 [12:06] <webrosc> Le_me, atcually, turn off your VPN
#419 [12:13] <xXMissMoonlight> webrosc I want to log in to the next page because I want to change my minecraft name, but when I log in, the page shows me that I do not have minecraft (I have had it since last year and was able to log in lately)
#420 [12:14] <webrosc> sounds then like you are logging into the wrong account
#421 [12:14] <xXMissMoonlight> I was able to log in last week with this account and always before
#422 [12:15] <webrosc> if you are 100% sure you are using the correct account you will need to contact Mojang about it
#423 [12:15] <webrosc> ??> xXMissMoonlight mojang/email
#424 [12:15] <Absol> xXMissMoonlight: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#425 [12:15] <Absol> xXMissMoonlight: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#426 [12:16] <xXMissMoonlight> ok thank you for your help ^^
#427 [12:20] * TorvaMessor666 [webchat@73.sub-174-230-137.myvzw.com] has joined #minecrafthelp
#428 [12:21] <TorvaMessor666> I've been having numerous problem with my Minecraft: Java Edition account including not being able to change my skin and not being able to connect to servers.
#429 [12:21] <webrosc> TorvaMessor666, used mcleak, or using a vpn?
#430 [12:22] <TorvaMessor666> Not sure, I might be using a VPN
#431 [12:22] <webrosc> turn off the vpn if you are
#432 [12:23] <Capfan67> "myvzw.com" <-- Verizon. Doesn't appear to be a VPN.
#433 [12:23] <TorvaMessor666> Alright, I turned it off.
#434 [12:23] * Eheron [webchat@91-160-36-35.subs.proxad.net] has joined #minecrafthelp
#435 [12:23] <webrosc> try minecraft now, if not we have other things to check
#436 [12:24] <TorvaMessor666> Alright I am launching it
#437 [12:24] <TorvaMessor666> I still can't connect to the server. It says I am "Not authenticated with Minecraft.net"
#438 [12:25] <Eheron> Hi, I just noticed now that i've received an email saying that my account have been move onto a mojang account but didn't do anything, I tried several time to ask ofor a new password but never received an email, i think i might havec been hacked, what can i do ?
#439 [12:25] <webrosc> Eheron, contact Mojang
#440 [12:25] <webrosc> ??> TorvaMessor666 tools/hjt
#441 [12:25] <Absol> TorvaMessor666: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#442 [12:25] <Absol> TorvaMessor666: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#443 [12:26] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#444 [12:26] <webrosc> Eheron, didn't the email say something like... if this was not you contact us and a link?
#445 [12:27] <Eheron> webrosc okay already done it, i just saw the message yesterday as it's an old email account
#446 [12:27] <webrosc> wait on Mojangs reply, they are the only ones who can help with it
#447 [12:28] <Eheron> okay, once they will start answering i'll be able to chat with them or will I have to wait again ?
#448 [12:28] <webrosc> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#449 [12:29] <webrosc> and once you get a reply they will reply to your replies right away
#450 [12:29] <webrosc> putting your reply to back of the line would be terrible business practice for anyone
#451 [12:29] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 189 seconds)
#452 [12:29] <TorvaMessor666> https://paste.ubuntu.com/p/gQ3WxFtQpX/
#453 [12:30] <Eheron> agreed
#454 [12:30] <Eheron> thank for the help
#455 [12:30] <TorvaMessor666> There you guys go
#456 [12:30] <Eheron> have a nice day !!
#457 [12:30] * Eheron [webchat@91-160-36-35.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#458 [12:31] <webrosc> TorvaMessor666, uninstall mcafee, hamachi, bytefence
#459 [12:32] <TorvaMessor666> How?
#460 [12:32] <webrosc> ??> TorvaMessor666 av/mcafee/uninstall
#461 [12:32] <Absol> TorvaMessor666: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#462 [12:32] <TorvaMessor666> where do I type that?
#463 [12:32] <webrosc> bytefence and hamachi can be done via windows uninstall programs menu in settings
#464 [12:33] <TorvaMessor666> Why do I have to uninstall Hamachi?
#465 [12:33] <webrosc> ?? net/hamachi
#466 [12:33] <Absol> net/hamachi: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#467 [12:33] <Absol> net/hamachi: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#468 [12:33] <webrosc> thats why ^^
#469 [12:34] <Capfan67> TorvaMessor666, The process would be: Work through the steps to solve the problem. Then, on your own, you can decide what to put back and carefully test.
#470 [12:35] * NekoAngelic [webchat@137-025-038-169.res.spectrum.com] has joined #minecrafthelp
#471 [12:35] <TorvaMessor666> Alright I'm uninstalling ByteFence
#472 [12:35] <TorvaMessor666> How do I uninstall McAfee
#473 [12:35] <webrosc> absol told you how
#474 [12:36] <TorvaMessor666> Oh I see it
#475 [12:36] <TorvaMessor666> Sorry
#476 [12:37] <NekoAngelic> Minecraft Launcher says "Could not connect to server." When I try to log in. I have tried: disabling antivirus, disabling firewall, restarting computer, updating Java, and checked Mojang statuses.
#477 [12:38] * NekoAngelic [webchat@137-025-038-169.res.spectrum.com] has quit. (Client Quit)
#478 [12:38] <TorvaMessor666> I disabled Hamachi in Task Manager
#479 [12:38] * NekoAngelic [webchat@137-025-038-169.res.spectrum.com] has joined #minecrafthelp
#480 [12:38] <NekoAngelic> Minecraft Launcher says "Could not connect to server." When I try to log in. I have tried: disabling antivirus, disabling firewall, restarting computer, updating Java, and checked Mojang statuses.
#481 [12:40] <Capfan67> ??> NekoAngelic tools/hjt
#482 [12:40] <Absol> NekoAngelic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#483 [12:40] <Absol> NekoAngelic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#484 [12:42] <NekoAngelic> Ok
#485 [12:44] <NekoAngelic> https://paste.ubuntu.com/p/Fk2DwFCtQ6/
#486 [12:45] * Saki [webchat@dslb-092-074-027-220.092.074.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#487 [12:45] <Capfan67> ??> NekoAngelic info/mcleaks
#488 [12:45] <Absol> NekoAngelic: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#489 [12:45] <Absol> NekoAngelic: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#490 [12:45] <Capfan67> ??> NekoAngelic win/hosts/edit
#491 [12:45] <Absol> NekoAngelic: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#492 [12:45] <Absol> NekoAngelic: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#493 [12:46] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 183 seconds)
#494 [12:47] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#495 [12:48] <NekoAngelic> Change my password of what?
#496 [12:49] <webrosc> minecraft
#497 [12:50] <webrosc> where do you think all those alt accounts come from? they are stolen from the people who install the alt software
#498 [12:51] <webrosc> so untill you change you password your legit paid for account will be usable by others as it will now be on the alt list
#499 [12:51] <NekoAngelic> Ok, got it
#500 [12:54] * NekoAngelic [webchat@137-025-038-169.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#501 [12:57] * xXMissMoonlight [webchat@p5B0EEE04.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#502 [12:58] * LilyAndTeddy [webchat@cpc115204-nmal23-2-0-cust369.19-2.cable.virginm.net] has joined #minecrafthelp
#503 [12:58] <LilyAndTeddy> Hi! I cant log on to servers.
#504 [12:59] * LilyAndTeddy [webchat@cpc115204-nmal23-2-0-cust369.19-2.cable.virginm.net] has quit. (Client Quit)
#505 [13:28] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#506 [13:41] * jannig02 [webchat@muedsl-82-207-206-006.citykom.de] has joined #minecrafthelp
#507 [13:42] <jannig02> hey
#508 [13:42] <jannig02> can you help me
#509 [13:42] <jannig02> ?
#510 [13:42] <jannig02> i cant login into my account becouse i dont know to which email adress i migrated my minecraft account
#511 [13:43] <webrosc> ??> jannig02 account/forgot-email
#512 [13:43] <Absol> jannig02: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#513 [13:44] <jannig02> yes youre right but i dont receive any email
#514 [13:44] <webrosc> then its a different email
#515 [13:45] <jannig02> is there no way to reset the mail with my old one
#516 [13:45] <webrosc> contact Mojang with your transaction ID and they can sort it all out for you
#517 [13:45] <jannig02> ?
#518 [13:45] <webrosc> ??> jannig02 mojang/email
#519 [13:45] <Absol> jannig02: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#520 [13:45] <jannig02> ok i will try it
#521 [13:45] <Absol> jannig02: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#522 [13:45] <jannig02> but this will take long
#523 [13:46] <webrosc> only Mojang can help with account issues
#524 [13:46] * LoserkidZach [webchat@71-10-212-218.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#525 [13:50] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#526 [14:01] * Someone [webchat@137-025-038-169.res.spectrum.com] has joined #minecrafthelp
#527 [14:04] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 183 seconds)
#528 [14:04] * Chris [webchat@216-12-55-74.access.ntelos.net] has joined #minecrafthelp
#529 [14:05] * rockdude14 [webchat@c-73-239-187-147.hsd1.wa.comcast.net] has joined #minecrafthelp
#530 [14:05] <rockdude14> It says I've migrated my account to my new mojang account, but when I log in on the launcher it says only the demo is available
#531 [14:06] <Chris> So I have an account from when I bought the Java game back in June of 2011 and now I am having problems signing in and migrating my account to my email. For some reason it says my password is wrong and I know its right and have never changed it. If there is someone that can shed some light on what I'm doing wrong it would be greatly appreciated.
#532 [14:06] <rockdude14> I put in a ticket but they are on March 6th for replying and I dont really want to wait a month
#533 [14:06] <Chris> SAme
#534 [14:07] * Chris [webchat@216-12-55-74.access.ntelos.net] has quit. (Client Quit)
#535 [14:07] <urielsalis> ??> rockdude14 launcher/relog
#536 [14:07] <Absol> rockdude14: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#537 [14:08] <urielsalis> Someone, have you deleted mcleaks and resetted your passoword?
#538 [14:08] <rockdude14> yep done that
#539 [14:08] <Someone> Yes, thank you
#540 [14:08] <Someone> It works now
#541 [14:09] <rockdude14> anyway to see what account it was migrated to, to see if its mine
#542 [14:10] <urielsalis> rockdude14, what was your username?
#543 [14:10] <rockdude14> rockdude14
#544 [14:10] <urielsalis> rockdude14, Name history: rockdude14 → LunaBloodStar (2016-02-22)
#545 [14:10] <urielsalis> rockdude14, so it was migrated in 2016
#546 [14:11] <rockdude14> ya thats not me
#547 [14:11] <rockdude14> cool
#548 [14:11] <urielsalis> rockdude14, you have to wait until Mojang answer then
#549 [14:11] * Chris [webchat@216-12-55-74.access.ntelos.net] has joined #minecrafthelp
#550 [14:11] * Leries [webchat@167.232.broadband4.iol.cz] has joined #minecrafthelp
#551 [14:11] <Chris> So I have an account from when I bought the Java game back in June of 2011 and now I am having problems signing in and migrating my account to my email. For some reason it says my password is wrong and I know its right and have never changed it. If there is someone that can shed some light on what I'm doing wrong it would be greatly appreciated.
#552 [14:11] <Leries> Hello. I'm here again...
#553 [14:11] <rockdude14> so I'm waiting a month?
#554 [14:11] <urielsalis> Chris, have you tried resetting your password?
#555 [14:11] <urielsalis> rockdude14, unfortunately yes
#556 [14:11] <Chris> with my mincraft account or the mojang one?
#557 [14:11] <urielsalis> ??> rockdude14 account/send-email/wait-time
#558 [14:11] <Leries> I wrote on mojang over Month and half ago.... and they still didnt reply
#559 [14:11] <Absol> rockdude14: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#560 [14:11] <urielsalis> Chris, mojang
#561 [14:12] <Chris> I had to make one with that email
#562 [14:12] <Chris> so i know how to get into the mojang
#563 [14:12] <urielsalis> Chris, what was your minecraft username?
#564 [14:12] <Chris> i just can't connect it with my mincraft one
#565 [14:12] <Chris> AbUsEd_NuBcAkEz
#566 [14:13] <rockdude14> thats kind of rediculous
#567 [14:13] <urielsalis> Chris, that account has not yet been migrated
#568 [14:13] <urielsalis> ??> Chris account/migrate
#569 [14:13] <Absol> Chris: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#570 [14:13] <Chris> yea that's where i'm stuck
#571 [14:13] <Leries> I wrote on mojang over Month and half ago.... and they still didnt reply... HOW DO I FIX MY PROBLEM ?
#572 [14:13] <urielsalis> Chris, you might get that message if you are trying over a vpn
#573 [14:14] <urielsalis> Chris, you also get locked out after some tries, and you have to wait an hour to unlock it
#574 [14:14] <webrosc> Leries, is it an account issue?
#575 [14:14] <Chris> I've tried that and it says that my account or password is wrong, which I've never changed the password or anything for my minecraft account
#576 [14:14] <Leries> Yes it is
#577 [14:14] <urielsalis> Chris, yes, it shows that message when you are locked out
#578 [14:14] <Chris> So just try again?
#579 [14:14] <webrosc> Leries, if you were told to contact Mojang then they are the ONLY people who can help you
#580 [14:15] <urielsalis> Chris, after 1 hour
#581 [14:15] <Leries> So what do i do when they dont reply at all?
#582 [14:15] <Someone> Why is the minecraft.net homepage in Japanese?
#583 [14:15] <Leries> Suit them?
#584 [14:15] <Chris> Okay I'll try again thanks
#585 [14:15] <rockdude14> it says "We can reset the email address on a migrated account back to the original if you are able to provide the correct email address." How do I do that. I have both the email and the transaction ID
#586 [14:15] <urielsalis> Leries, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#587 [14:15] <urielsalis> rockdude14, email them
#588 [14:15] <urielsalis> ??> rockdude14 account/send-email
#589 [14:15] <Absol> rockdude14: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#590 [14:15] <Absol> rockdude14: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#591 [14:16] <Chris> Does it matter if the email I purchased it with is the same as the one i made on mojang?
#592 [14:16] <urielsalis> Someone, you are connected through japan?
#593 [14:16] <Someone> No
#594 [14:16] <urielsalis> Chris, tell them that
#595 [14:16] <Chris> what do you mean?
#596 [14:16] <urielsalis> Chris, when you send a email to them, tell them that you created a new mojang account with the original email
#597 [14:17] <urielsalis> ??> Chris account/send-email
#598 [14:17] <Absol> Chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#599 [14:17] <Absol> Chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#600 [14:17] <urielsalis> Someone, there should be a globe in the top left
#601 [14:17] <urielsalis> Someone, you should be able to change the language from there
#602 [14:17] <rockdude14> wonder if I could just rebuy it and they reimburse me once they get to my ticket
#603 [14:17] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#604 [14:18] <Chris> I sent an email but it will take awhile to get a response, is it possible to just try with a different email on mojang?
#605 [14:18] <urielsalis> rockdude14, note that refunding after 30 days is kinda hard
#606 [14:18] <Capfan67> Someone, at the very bottom right of the web page, click the globe icon. Select your language.
#607 [14:18] <urielsalis> rockdude14, and refunding has a cost for Mojang
#608 [14:18] <rockdude14> well dont have one month wait times for a ticket
#609 [14:19] <Capfan67> Someone, Bottom-left, sorry.
#610 [14:23] * Someone [webchat@137-025-038-169.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#611 [14:27] <rockdude14> on reddit somepeople have been waiting 3 months
#612 [14:28] * Chris [webchat@216-12-55-74.access.ntelos.net] has quit. (Quit: webchat.esper.net)
#613 [14:33] * Nick [webchat@47.205.117.4] has joined #minecrafthelp
#614 [14:33] * rockdude14 [webchat@c-73-239-187-147.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#615 [14:33] * Nick is now known as Guest26490
#616 [14:33] <Guest26490> Nick
#617 [14:34] <Guest26490> My old minecraft account was converted to a mojang account but I can not access minecraft
#618 [14:34] <Guest26490> I have my original transaction ID
#619 [14:34] <tyteen4a03> Guest26490: did you migrate the account yourself?
#620 [14:34] <Guest26490> No I do not believe so
#621 [14:35] <tyteen4a03> ??> Guest26490 account/send-email
#622 [14:35] <Absol> Guest26490: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#623 [14:35] <Absol> Guest26490: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#624 [14:36] * Guest26490 [webchat@47.205.117.4] has quit. (Client Quit)
#625 [14:39] * Nexxus [webchat@108-161-125-130.dsl.teksavvy.com] has joined #minecrafthelp
#626 [14:41] <Nexxus> Hey so I have been out of MC for a long time, years. Redownloaded it for the GF and the game is constantly stuttering, seemingly at random. I am on a 4770k with an RTX 2080ti and 16gb of ram, not the latest and greatest but still more than enough for VR and anything else I wanna play, so what gives?
#627 [14:44] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#628 [14:45] * jannig02 [webchat@muedsl-82-207-206-006.citykom.de] has quit. (Quit: webchat.esper.net)
#629 [14:52] * Leries [webchat@167.232.broadband4.iol.cz] has quit. (Quit: webchat.esper.net)
#630 [15:05] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#631 [15:13] * LoserkidZach [webchat@71-10-212-218.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#632 [15:16] * h20 [webchat@cpe-74-66-232-74.nyc.res.rr.com] has joined #minecrafthelp
#633 [15:16] <h20> hello
#634 [15:17] <h20> So earlier today i got a email saying my order has been cancelled now i cant acess servers or anything except for demo version i also did not cancle my minecraft acc
#635 [15:18] <webrosc> h20, you will have to speak to Mojang about that
#636 [15:19] <h20> Email?
#637 [15:19] <webrosc> ??> h20 mojang/email
#638 [15:19] <Absol> h20: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#639 [15:19] <Absol> h20: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#640 [15:28] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 189 seconds)
#641 [15:32] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#642 [15:33] * dfsdfsdf [webchat@97-81-233-162.dhcp.leds.al.charter.com] has joined #minecrafthelp
#643 [15:33] <dfsdfsdf> Hello?
#644 [15:34] <dfsdfsdf> When i press the login button on the website, nothing happens
#645 [15:34] <dfsdfsdf> It doesnt take me to another site
#646 [15:34] <dfsdfsdf> it doesnt tell my my info is wrong
#647 [15:34] <dfsdfsdf> nothing
#648 [15:34] * dfsdfsdf [webchat@97-81-233-162.dhcp.leds.al.charter.com] has quit. (Client Quit)
#649 [15:35] <webrosc> guess they didn't want help then
#650 [15:38] * GG7 [webchat@107-217-152-242.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#651 [15:40] <GG7> Minecraft runs terribly on my computer...constant frame drops even though my pc should be able to run it easily. Any way to fix this?
#652 [15:44] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#653 [15:49] <GG7> All drivers are up to date
#654 [15:50] <webrosc> ??> GG7 win/dxdiag
#655 [15:50] <Absol> GG7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#656 [15:50] <webrosc> GG7, also link to an image of your game up with F3 screen up
#657 [15:53] <GG7> https://paste.ubuntu.com/p/JkQ3XWwMyZ/
#658 [15:57] <webrosc> ingame screen shot with F3 overlay up?
#659 [16:00] * GG7 [webchat@107-217-152-242.lightspeed.mmphtn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#660 [16:05] * Samantha [webchat@cpe-108-185-174-113.socal.res.rr.com] has joined #minecrafthelp
#661 [16:05] <Samantha> Hello! I need help with my account but i do know not to say them publicly so im not sure?
#662 [16:06] * salty [webchat@119.184.243.173.dyn.smithville.net] has joined #minecrafthelp
#663 [16:06] <webrosc> what kinda help? this is a community support channel so we can't help too much
#664 [16:07] <Samantha> well, I cannot find my Account Email or password and I do not have my Receipt email from the minecraft purchase So i cannot access the download or login.
#665 [16:08] <webrosc> so you have no details of the account?
#666 [16:08] <salty> my launcher keeps saying incorrect username/password every time i try to log in even though ive tried resetting it AND ive tried redownloading the launcher after uninstalling... any ideas on what to do?
#667 [16:08] <Samantha> No i only remember a fragment of the account name
#668 [16:08] <webrosc> Samantha, do you remember when you bought it and how?
#669 [16:09] <Samantha> I do not remember when maybe 2016 and I purchased it with a Visa card that has been Changed
#670 [16:10] <webrosc> salty, can you login to the website?
#671 [16:10] <salty> yes
#672 [16:10] <webrosc> Samantha, so you want to recover an account you have pretty much no info on and only remember part of the username?
#673 [16:11] <webrosc> ??> salty tools/hjt
#674 [16:11] <Absol> salty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#675 [16:11] <Absol> salty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#676 [16:11] <Samantha> Yes, I've had someone in the past Message it to me but I couldn't recover the Email
#677 [16:12] <webrosc> Samantha, your best option would be to look back into your visa card receipts and get the card number and date, then contact Mojang saying thats the only info you have of the account purchase
#678 [16:12] <Samantha> alright, thank you!
#679 [16:12] <webrosc> Mojang might be able to assist you then
#680 [16:12] <salty> what will this do?
#681 [16:13] <webrosc> salty, its a tool to see what other programs are running in background that maybe blocking your login
#682 [16:13] <salty> alright, i'll run it
#683 [16:15] * Samantha [webchat@cpe-108-185-174-113.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#684 [16:16] <salty> https://paste.ubuntu.com/p/Kchrpy2ZBT/
#685 [16:16] <salty> is this what you needed?
#686 [16:18] <webrosc> turn off your vpn
#687 [16:19] <salty> ok
#688 [16:19] <salty> what will that do
#689 [16:20] * Swanson [webchat@toroon017dw-lp140-1-76-64-101-83.dsl.bell.ca] has joined #minecrafthelp
#690 [16:20] <webrosc> stop the game from blocking the vpn login
#691 [16:20] <salty> oh
#692 [16:20] <webrosc> also uninstall mcafee and bytefence
#693 [16:21] <salty> ok
#694 [16:23] * Swanson [webchat@toroon017dw-lp140-1-76-64-101-83.dsl.bell.ca] has quit. (Client Quit)
#695 [16:24] <salty> i dont think that im using a VPN
#696 [16:27] <webrosc> O23 - Service: Avast SecureLine (SecureLine) - Unknown owner - C:\Program Files\AVAST Software\SecureLine\VpnSvc.exe
#697 [16:27] <webrosc> part of avast
#698 [16:28] <salty> i have to restart my pc
#699 [16:32] * h20 [webchat@cpe-74-66-232-74.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#700 [16:37] * Samantha [webchat@cpe-108-185-174-113.socal.res.rr.com] has joined #minecrafthelp
#701 [16:38] <Samantha> Hello! I was Just here trying to find my account I was told to Find the Previous Visa account that had the purchase but I could not find it because I had gotten a new card.
#702 [16:39] <webrosc> ask your bank, they WILL have the records
#703 [16:39] * Swanson [webchat@toroon017dw-lp140-1-76-64-101-83.dsl.bell.ca] has joined #minecrafthelp
#704 [16:40] <Samantha> Alrighty
#705 [16:40] <Swanson> I migrated a paid minecraft account and when I log into mojang, I only have the demo available
#706 [16:40] <webrosc> Swanson, then you are either logging into the wrong account, or something else is wrong
#707 [16:41] * erratic [~paige@94.102.224.15] has joined #minecrafthelp
#708 [16:42] * RRE [webchat@107-217-152-242.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#709 [16:43] <Swanson> "Error! Your Minecraft account has already been migrated to a Mojang account." does this mean I have the wrong migrated email address? is there a way to determine which email is the correct one?
#710 [16:43] <RRE> Game stutters and has frame drops even though computer should be able to handle it easily. Help?
#711 [16:43] <webrosc> RRE, did you get the screenshot i asked for?
#712 [16:44] <RRE> Yeah sorry I dont know how to get it to you
#713 [16:44] <Samantha> I have tried looking into my Bank account and there are no receipts from 3 years ago I have also called and they said they cannot recover any purchases used on another card that has been deactivated.
#714 [16:45] <webrosc> the bank will have the info, they have to hold things like that for 7+ years typically
#715 [16:45] * Swanson [webchat@toroon017dw-lp140-1-76-64-101-83.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#716 [16:45] <webrosc> RRE, take screenshot, put it on imgur, post link here
#717 [16:46] <RRE> https://imgur.com/a/oVV7sqC
#718 [16:46] <Samantha> Well, Im not exactly sure how to get the info if they wont give it to me?
#719 [16:47] <webrosc> its your card statement, they can't say no to giving it to you
#720 [16:47] <webrosc> maybe contact the bank on phone etc rather than just looking at your online account
#721 [16:47] <Samantha> I Could call again But is there any other way to recover my account?
#722 [16:48] <webrosc> with the info you have of youe minecraft account right now, no, you have 0 info to proove its yours
#723 [16:49] <webrosc> thats why i said get the bank info as that will have a transaction id to it which Mojang can use to match to their system
#724 [16:49] <Samantha> I can Tell the account name holder would that help?
#725 [16:49] <Samantha> or the fragment of the email i remember so far?
#726 [16:49] <webrosc> look at it as if you were a Mojang member, would you give you the account details with what you have?
#727 [16:50] <webrosc> remember account security is a big thing
#728 [16:51] <webrosc> RRE, i see you#'ve allocated more ram to the game, post your jvm argument
#729 [16:51] <Samantha> well yeah but then again it was 3 years ago there is noting else i can do but try to recover it that way unless you can do it through email but you are the mod here so im not sure.
#730 [16:51] <webrosc> i'm part of this community based support which is not linked to mojang, we just give the advice we can
#731 [16:52] <RRE> where do i find that
#732 [16:52] <Samantha> is there a way I can Email what I know so far?
#733 [16:52] * salty [webchat@119.184.243.173.dyn.smithville.net] has joined #minecrafthelp
#734 [16:53] <webrosc> RRE, click launch options, then the profile your loading, then copy the line, the line you changed to allocate 2G to the game
#735 [16:53] <webrosc> ??> Samantha mojang/email
#736 [16:53] <Absol> Samantha: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#737 [16:54] <Absol> Samantha: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#738 [16:54] <Samantha> Thank you
#739 [16:54] <webrosc> but sofar with no info to prove the account is yours they prob won't be able to help much
#740 [16:54] <webrosc> and will tell you to get info like card statement of the card used to pay
#741 [16:55] * isaiah [webchat@47-41-148-53.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#742 [16:55] <salty> hey! im back, i did what you suggested and deleted both Mcafee and Avast, restarted my PC and attempted to login to the launcher. it still came up with the incorrect username/password pop-up
#743 [16:55] <RRE> I Just started playing the game today...I haven't changed anything but i can do that
#744 [16:55] * Samantha [webchat@cpe-108-185-174-113.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#745 [16:56] <isaiah> I need help
#746 [16:56] <RRE> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#747 [16:56] <isaiah> hey
#748 [16:59] * salty [webchat@119.184.243.173.dyn.smithville.net] has quit. (Quit: webchat.esper.net)
#749 [16:59] <Galaxy_2Alex> isaiah, How can we help?
#750 [17:00] <isaiah> So i cant change my secerity qestion becuase my old email go shut down a long time ago so i was wondering if u could change the email it was under to my new email
#751 [17:00] <Galaxy_2Alex> isaiah, Have you already submitted an account support request to Mojang?
#752 [17:01] <isaiah> yes but they never responded and i did that a while ago
#753 [17:01] <Galaxy_2Alex> isaiah, _replt
#754 [17:01] <Galaxy_2Alex> isaiah, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#755 [17:01] <isaiah> but i summited on way longer than that
#756 [17:01] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 202 seconds)
#757 [17:02] <Galaxy_2Alex> isaiah, Did you receive a confirmation email when you first sent in the request with a case ID and more information?
#758 [17:02] <isaiah> and i cant even get to that email so how would i see if i cant get ti that email its under anywat
#759 [17:02] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#760 [17:02] <Galaxy_2Alex> isaiah, Did you not give them a different email address for contacting you?
#761 [17:03] <isaiah> i did but it was my dads email
#762 [17:03] <Galaxy_2Alex> isaiah, And did you receive a confirmation email when you first sent in the request with a case ID and more information?
#763 [17:04] <isaiah> hold on ill go ask
#764 [17:04] <RRE> dont mean to bother but any help for my issue earlier in the chat?
#765 [17:06] <Galaxy_2Alex> RRE, https://bugs.mojang.com/browse/MC-74465
#766 [17:07] <isaiah> my dad or I didnt get it
#767 [17:07] <isaiah> so Can u guysjust change the email my account was under
#768 [17:07] <Galaxy_2Alex> isaiah, In that case, contact them again with a completely different email address.
#769 [17:07] <Galaxy_2Alex> ??> isaiah mojang/email
#770 [17:07] <Absol> isaiah: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#771 [17:07] <Absol> isaiah: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#772 [17:07] <Galaxy_2Alex> isaiah, Make sure that, after sending the email, you get a confirmation email with a case ID right away.
#773 [17:08] <isaiah> ok
#774 [17:08] <isaiah> It doesnt ley me change the email that it wants to send it to
#775 [17:08] <isaiah> let
#776 [17:09] <Galaxy_2Alex> isaiah, You need to put the email address they can reach you with in "Your email address" and "Confirm Contact Email Address".
#777 [17:10] <isaiah> were do i go to do that
#778 [17:10] <Galaxy_2Alex> isaiah, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#779 [17:11] <isaiah> were do i get the transaction ID
#780 [17:11] <Galaxy_2Alex> ??> isaiah account/trans-id
#781 [17:11] <Absol> isaiah: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#782 [17:12] <RRE> no such thing as java options there
#783 [17:12] <Galaxy_2Alex> RRE, Make a screenshot of what is there.
#784 [17:16] <isaiah> I cant find the transaction id
#785 [17:16] <Galaxy_2Alex> isaiah, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#786 [17:17] <RRE> https://imgur.com/a/QjEbWgh
#787 [17:18] <Galaxy_2Alex> RRE, Scroll down the "System Variables" list.
#788 [17:19] <RRE> There are 2 pics there now. The only other system variable is windir
#789 [17:20] <isaiah> CANT YOU GUYS JUST CHANGE THE EMAIL MY ACCOUNT WAS UNDER TO MY NEW ONEEEEE CUASE WE CANT FINDDDD ITTTTTT PSLSLSLLSLSLSL!!!!!!
#790 [17:21] <Galaxy_2Alex> isaiah, We are not Mojang, wait for them to answer.
#791 [17:21] <isaiah> UR EDDDDDDDDDD
#792 [17:23] <Galaxy_2Alex> RRE, Some other program is forcing Java Variables into your game it seems.
#793 [17:24] <RRE> so not much can be done?
#794 [17:24] <Galaxy_2Alex> RRE, Got any Razer programs installed?
#795 [17:26] <RRE> searched razer in programs and nothing came up
#796 [17:26] <Galaxy_2Alex> ??> RRE win/java/reinst
#797 [17:26] <Absol> RRE: You need to reinstall Java.
#798 [17:26] <Absol> RRE: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#799 [17:26] <Galaxy_2Alex> RRE, also, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#800 [17:32] <RRE> trying it now
#801 [17:36] <RRE> played for almost 5 minutes and it is still having that problem
#802 [17:37] <Galaxy_2Alex> RRE, Make a screenshot ingame with the F3 screen open please.
#803 [17:39] <RRE> https://imgur.com/a/AnjDi42
#804 [17:40] <Galaxy_2Alex> RRE, 1.13 is known to have performance issues unfortunately.
#805 [17:42] <RRE> i understand. do you know if I qualify for a refund?
#806 [17:43] <Galaxy_2Alex> RRE, Try updating your video card drivers. Also make sure that not too many other programs are running in the background - the i5-8400 is quite mediocre.
#807 [17:45] <RRE> theyve been updated and ive ran it with just spotify playing. that is true but i think it should be able to handle vanilla minecraft
#808 [17:45] <RRE> at 1080p60
#809 [17:46] <Galaxy_2Alex> RRE, As I said, 1.13 has had some issues under specific circumstances. Most of those have been fixed for the preview versions of 1.14 though.
#810 [17:49] <Nexxus> Not to spam, but I see there is some activtiy since my initial post hours ago, just wanted to repost. Hey so I have been out of MC for a long time, years. Redownloaded it for the GF and the game is constantly stuttering, seemingly at random. I am on a 4770k with an RTX 2080ti and 16gb of ram, not the latest and greatest but still more than enough f
#811 [17:49] <Nexxus> or VR and anything else I wanna play, so what gives?
#812 [17:50] <Galaxy_2Alex> Nexxus, 1.13 is known to have performance issues unfortunately. Most of those have been fixed for the preview versions of 1.14 though.
#813 [17:52] <Nexxus> Hmm ok, I seemed to recall this happening before when I played ages ago but I dunno if it was this cpu I was on, and definitly wasnt this video card, is there anyway to publicly get 1.14? or should I try and get 1.12? or just wait things out.
#814 [17:52] <Galaxy_2Alex> ??> Nexxus launcher/change-version
#815 [17:52] <Absol> Nexxus: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#816 [17:53] <Galaxy_2Alex> Nexxus, Before that, enable "Enable Snapshots" in the "Launch options" menu on the launcher.
#817 [17:53] <Nexxus> Cool thank you,to give you an idea of how long its been since I played changing version was not evena thing back then lol. Okay will check that out and report back at some point if its still acting up.
#818 [17:56] <Nexxus> hmm, which snapshot in particuler would I be looking at? I was expecting to see a 1.14 but im seeing 19w12a and things like that
#819 [17:57] <Nexxus> unless im missing a 1.14, I see 1.13 snapshots but thats it
#820 [17:57] <Galaxy_2Alex> Nexxus, Yeah, those are the Snapshot names.
#821 [17:57] <Galaxy_2Alex> Nexxus, 19 is the year, 13 is the week
#822 [17:57] <Galaxy_2Alex> Nexxus, Latest one is 19w13b
#823 [17:57] <Nexxus> ahh gotcha
#824 [17:58] <Nexxus> ok it is ordered based on release time, cool. Thank you
#825 [18:00] <Nexxus> Since I am here, is there a way to add minecraft to steam? I specificly need the game to be added (I think) and not the launcher though cause I wanna use my steam controller and its settings are dictacted by the active window.
#826 [18:01] <Galaxy_2Alex> Nexxus, Minecraft does not have any kind of native controller support.
#827 [18:02] <Galaxy_2Alex> Nexxus, I think there may be some third party programs allowing it, but we can't really help with those here.
#828 [18:02] <Nexxus> I know it doesn, the steam controller can emulate keyboard input though. it acts as a middle man to take controller input and make the game see it as keyboard and mouse input. The catch is I need to run MC though steam itself.
#829 [18:03] <Galaxy_2Alex> Nexxus, Don't think that is possible, since the game runs on Java.
#830 [18:08] <Nexxus> Some have said they have managed too, I think I used too as well. anywho I will just do some more investigating around on that one, performance issues seem to be kicked, at least the fps number, currently have a massive hole in my gameworld that does not want to "load in" so thats a thing lol
#831 [18:12] * Colin [webchat@c-76-127-46-139.hsd1.nm.comcast.net] has joined #minecrafthelp
#832 [18:13] * Faith [webchat@cpe-74-78-27-46.maine.res.rr.com] has joined #minecrafthelp
#833 [18:13] * Faith [webchat@cpe-74-78-27-46.maine.res.rr.com] has quit. (Client Quit)
#834 [18:14] <Colin> My Minecraft Java doesn't work. It says at the mojang loading screen forever. It doesn't respond. I've deleted it multiple times, and also tried to hard reset everything. How do I fix this?
#835 [18:14] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#836 [18:16] <Nexxus> 1.12.2 seems to have good performance and no empty hole in the world, will stick with that until 1.14 is public, thank you for the help,
#837 [18:17] <Galaxy_2Alex> ??> Colin av/adwcleaner
#838 [18:17] <Absol> Colin: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#839 [18:17] <Absol> Colin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#840 [18:18] * Nexxus [webchat@108-161-125-130.dsl.teksavvy.com] has quit. (Quit: webchat.esper.net)
#841 [18:32] * yeetus457853 [webchat@047-134-043-177.res.spectrum.com] has joined #minecrafthelp
#842 [18:33] * Adam [webchat@c-71-193-227-197.hsd1.or.comcast.net] has joined #minecrafthelp
#843 [18:33] * Adam is now known as Guest12315
#844 [18:34] <yeetus457853> i just recently bought minecraft java addition, and every time i try to madd a server it doesn't connect and it says can't resolve hostname
#845 [18:37] <Guest12315> Hello, I have mincecraft on my laptop from many years ago when i bought it. I stopped playing and havent for a few years. Now i want to start again and have a new PC where i want to play. The version on my laptop just asks for username and password (which i know), and not an email address so i am able to log in. If i want to download minecraft
#846 [18:37] <Guest12315> on my PC however, i need my email address. I do not know what email i used to get the game years ago and nothing i try is correct. I do not have a transaction ID because i purchased it with an old debit card on a now closed bank account. Any way i can see what email address i used if i can access the game on my laptop?
#847 [18:45] * Lord_of_Life [~Lord@77.28.174.168] has quit. (Ping timeout: 180 seconds)
#848 [18:50] * Lord_of_Life [~Lord@77.28.168.219] has joined #minecrafthelp
#849 [18:53] * witchy1000 [~witchy100@71-208-214-150.ftmy.qwest.net] has joined #minecrafthelp
#850 [18:53] * witchy1000 [~witchy100@71-208-214-150.ftmy.qwest.net] has joined #minecrafthelp
#851 [18:56] * witchy1000 [~witchy100@71-208-214-150.ftmy.qwest.net] has left #minecrafthelp
#852 [19:07] * Guest12315 [webchat@c-71-193-227-197.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#853 [19:31] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#854 [19:32] * Rigo [webchat@c-73-205-42-251.hsd1.fl.comcast.net] has joined #minecrafthelp
#855 [19:33] <Rigo> hey, so im trying to buy minecraft java edition and i keep getting an error when i make the purchase
#856 [19:33] <Rigo> ive used different browsers and credit cards are i keep getting the error
#857 [19:35] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 190 seconds)
#858 [19:41] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#859 [19:43] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 183 seconds)
#860 [19:46] * Colin [webchat@c-76-127-46-139.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#861 [19:47] * moment [webchat@45-31-98-134.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#862 [19:47] <moment> hey i need help
#863 [19:47] <moment> Some loser stole my minecraft account
#864 [19:48] <moment> and mojang is on march 6th on the tickets and this dude is going to change my ogs ign and im gonna lose it lMAO
#865 [19:50] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 190 seconds)
#866 [19:54] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#867 [19:54] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has joined #minecrafthelp
#868 [21:33] * jessica [webchat@cpe-108-185-174-113.socal.res.rr.com] has joined #minecrafthelp
#869 [21:35] <jessica> Hello! I am having trouble finding my account that I have Created all I know is the minecraft username.
#870 [21:40] * Hayden [webchat@136.52.3.96] has joined #minecrafthelp
#871 [21:40] <Hayden> Hey I am having difficulty logging into my old Minecraft account
#872 [21:41] <Hayden> I already know my account has been migrated to the new thing
#873 [21:41] <Hayden> And I have the right email but when I request to change my password it doesn't send anything
#874 [21:42] <Hayden> and I know this is the right email because I have old emails that says my account has been transferred, and I even have an old request to change password form
#875 [21:43] * Hayden [webchat@136.52.3.96] has quit. (Client Quit)
#876 [21:56] * SweetBeats [webchat@76-224-230-30.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#877 [21:57] <SweetBeats> I've been having an issue to where i can't play mineraft at all
#878 [21:58] <SweetBeats> It'll work for the first few seconds, then'll it will just shut down and give me an error screen
#879 [21:59] <SweetBeats> and when it does work i get a black bar that'll glitch out and it wil go through the screen diagonally
#880 [22:03] * JayZ [webchat@modemcable004.64-160-184.mc.videotron.ca] has joined #minecrafthelp
#881 [22:04] <JayZ> How do i get my minecraft refunded i just bought it
#882 [22:10] <Capfan67> JayZ, Are you having a technical problem you'd like to solve, or just want a link to the refund Policy?
#883 [22:15] * JayZ [webchat@modemcable004.64-160-184.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#884 [23:52] * rage [webchat@dsl.49.144.3.105.pldt.net] has joined #minecrafthelp
#885 [23:53] <rage> hpw tp install mods?
#886 [23:53] * erratic [~paige@94.102.224.15] has quit. (Remote host closed the connection)
#887 [23:56] * rage [webchat@dsl.49.144.3.105.pldt.net] has quit. (Client Quit)