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#5 [00:53] <Cheifgaming432> When i load into a server i get an error code Process closed with exit code -805306369
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#10 [01:51] <vera> i can't log in becaus its a old acc
#11 [01:51] <vera> how can i fix it
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#13 [01:51] <nitram869> hello
#14 [01:52] <vera> hello
#15 [01:52] <nitram869> I recently found out that my minecraft account has been migrated to an email address other than the one
#16 [01:53] <nitram869> I originally migragted gto in 2014. any ideas on how gto remedy gthis? also sorry, keyboard is a bigt busgted aparengtly
#17 [01:53] <vera> i don't have the same mail as if i had 3 years ago so i don't remember my acc name ww and i have a diffrent mail
#18 [01:55] <nitram869> I will come back later, I honestlu have no idea whagt happened
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#27 [04:11] * Mat [webchat@128.113.182.58.starhub.net.sg] has joined #minecrafthelp
#28 [04:11] <Mat> Unable to save download. open3.ogg
#29 [04:11] <Mat> what does this mean
#30 [04:12] <Capfan67> Mat, Generally speaking, this means some software on your system is preventing the downloading or saving of the file.
#31 [04:12] <Capfan67> Mat, I can provide a list of incompatible software to look through, or run a report to help you find it. Which would you prefer?
#32 [04:15] * Will [webchat@103.217.166.61] has joined #minecrafthelp
#33 [04:17] <Will> hi, i am having issues with an order i made just now, i bought a minecraft win10 edition key, and when i tried to redeem it with the microsoft store, it went through and said order complete. however now when i try to install it, it gives me the same key but then it says the key has been redeemed and i cant download it
#34 [04:20] * Mat [webchat@128.113.182.58.starhub.net.sg] has quit. (Quit: webchat.esper.net)
#35 [04:21] <Capfan67> Will, where did you buy this key?
#36 [04:21] <Will> g2a
#37 [04:22] <Capfan67> Will, You've been scammed. Try to get your money back.
#38 [04:22] <Will> but the windows 10 store says that its been added to my account?
#39 [04:22] <Will> like it says order completed
#40 [04:23] <Capfan67> Will, You can try to contact Windows Store support, but we see this all the time. g2a is not an official outlet for the game, and what is sold there are stolen/used keys.
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#48 [06:09] <Anna5> Hello, I'm having trouble connecting to my brother's LAN server. I've tried to do a direct connect, I've tried to make it into a server, I've tried making a new world with the seed. Nothing seems to be working. Every time I do a direct connect it is giving me this error 'io.netty.channel.AbsractChannel$AnnotatedConnectException: Connection refused
#49 [06:09] <Anna5> : no further information' Please help!
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#51 [06:29] * TheGamer007007 [webchat@106.210.210.227] has joined #minecrafthelp
#52 [06:30] <TheGamer007007> Hello!
#53 [06:30] <TheGamer007007> I need help!
#54 [06:30] <Morpheus> TheGamer007007, Hey. What's up?
#55 [06:30] <TheGamer007007> Hey. I can't login into my account
#56 [06:31] <Morpheus> TheGamer007007, When you try, does it produce any sort of error?
#57 [06:31] <TheGamer007007> Yes
#58 [06:31] <TheGamer007007> It shows Could not connect to server.
#59 [06:31] <TheGamer007007> Could not connect to server*\
#60 [06:31] <Morpheus> TheGamer007007, Your issue is known to be caused by incompatible programs, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#61 [06:31] <Morpheus> ??> TheGamer007007 tools/hjt
#62 [06:31] <Absol> TheGamer007007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#63 [06:31] <Absol> TheGamer007007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#64 [06:32] <TheGamer007007> aLRIGHT
#65 [06:32] <TheGamer007007> What do it do
#66 [06:32] <Morpheus> TheGamer007007, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#67 [06:32] * TheGamer007007 [webchat@106.210.210.227] has quit. (Client Quit)
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#69 [06:35] <TheGamer007007> Ehm I got disconnected
#70 [06:35] <Morpheus> TheGamer007007, No worries, do you need those steps again?
#71 [06:35] <TheGamer007007> Morpheus
#72 [06:35] <TheGamer007007> no, i'm downloading it
#73 [06:36] <TheGamer007007> Morpheus, downloaded it
#74 [06:37] <Morpheus> TheGamer007007, Great! Here is what you need to do: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#75 [06:37] <TheGamer007007> Alright
#76 [06:38] <TheGamer007007> Morpheus it wont run!
#77 [06:39] <Morpheus> TheGamer007007, Does it give any message when you try to run it?
#78 [06:39] <TheGamer007007> Can we just ScreenShare?
#79 [06:39] <TheGamer007007> nope, it doesn't just open
#80 [06:39] <Morpheus> TheGamer007007, Ok, let's go through the possible causes then:
#81 [06:39] <Morpheus> ??> TheGamer007007 win/hosts
#82 [06:39] <Absol> TheGamer007007: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#83 [06:39] <Absol> TheGamer007007: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#84 [06:41] <TheGamer007007> Morpheushttps://paste.ubuntu.com/p/DfGvQnWRJQ/
#85 [06:41] <TheGamer007007> oops
#86 [06:41] <TheGamer007007> https://paste.ubuntu.com/p/DfGvQnWRJQ/
#87 [06:41] <TheGamer007007> yea, done
#88 [06:41] <Morpheus> TheGamer007007, Have you heard of MCLeaks before?
#89 [06:41] <TheGamer007007> Yes
#90 [06:42] <TheGamer007007> Don't know anything bout it.
#91 [06:42] <Morpheus> TheGamer007007, Two entries have been made to your host file which reroute all login traffic to MCLeaks which in turn steals your account information. Remove both of the entries then save the text file
#92 [06:43] <TheGamer007007> which of them? the two lines?
#93 [06:43] <Morpheus> TheGamer007007, Yea, both of them.
#94 [06:43] <TheGamer007007> you mean these: 94.23.155.247 authserver.mojang.com
#95 [06:43] <TheGamer007007> 94.23.155.247 sessionserver.mojang.com
#96 [06:43] <Morpheus> Yep
#97 [06:44] <TheGamer007007> okay
#98 [06:44] <Morpheus> Remove both, then save the text file
#99 [06:44] <TheGamer007007> Eh, I says acess denied
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#101 [06:44] <Morpheus> ??> TheGamer007007 win/hosts/edit
#102 [06:44] <Absol> TheGamer007007: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#103 [06:44] <Absol> TheGamer007007: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#104 [06:44] <Morpheus> Sorry about that, I forgot to give you one of the steps :P
#105 [06:44] <TheGamer007007> oh yea xD
#106 [06:46] <TheGamer007007> Done. Deleted
#107 [06:46] <TheGamer007007> Next?
#108 [06:46] <Morpheus> TheGamer007007, The next step is to change your password as you've given it away to people using MCLeaks
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#110 [06:46] <TheGamer007007> alright
#111 [06:47] <Morpheus> TheGamer007007, Whilst your doing that. Do you have any VPNs at all?
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#114 [06:48] <TheGamer007007> smh
#115 [06:48] <TheGamer007007> I got timed out
#116 [06:48] <TheGamer007007> i'm changing my pass
#117 [06:49] <Morpheus> TheGamer007007, Do you have any VPNs at all?
#118 [06:49] <TheGamer007007> Nope
#119 [06:49] <TheGamer007007> Only as browser extensions
#120 [06:49] <TheGamer007007> In Chrome
#121 [06:50] <Morpheus> TheGamer007007, Could you go into task manager. Click 'more details'. Then go to the details tab and see if hijackthis.exe is running? If so click end task
#122 [06:51] <TheGamer007007> No, its not running
#123 [06:51] <Morpheus> TheGamer007007, Could you attempt to launch it again? Making sure to run it as an administrator
#124 [06:51] <TheGamer007007> Okay
#125 [06:52] <TheGamer007007> I'll do it after I restart my laptop Morpheus, it may be a glitch
#126 [06:52] <Morpheus> TheGamer007007, No worries. You should be able to play minecraft now you've removed those entries
#127 [06:53] <TheGamer007007> Okay
#128 [06:53] <Morpheus> Just make sure you don't use MCLeaks again
#129 [06:53] <TheGamer007007> Ok
#130 [06:53] <TheGamer007007> What Is MCLeaks/
#131 [06:53] <TheGamer007007> ?
#132 [06:54] <Morpheus> ??> TheGamer007007 info/mcleaks
#133 [06:54] <Absol> TheGamer007007: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#134 [06:54] <Absol> TheGamer007007: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#135 [06:54] <TheGamer007007> thanks
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#137 [06:55] <TheGamer007007> Morpheus Its working!!! tysm!
#138 [06:55] <Anna5> Hey
#139 [06:55] <Morpheus> TheGamer007007, No worries!
#140 [06:55] <TheGamer007007> also, I lag a lot is there a solution for that? ;p
#141 [06:55] <Anna5> could you guys help me
#142 [06:56] <Morpheus> TheGamer007007, Anna5. I've got to log off for a while now, sorry about that
#143 [06:56] <TheGamer007007> It's all good!
#144 [06:56] <Anna5> okay
#145 [06:56] <Anna5> could anyone else help me
#146 [06:57] <TheGamer007007> Anna5 What do u need help with
#147 [06:57] <Anna5> I've tried to do a direct connect, I've tried to make it into a server, I've tried making a new world with the seed. Nothing seems to be working. Every time I do a direct connect it is giving me this error 'io.netty.channel.AbsractChannel$AnnotatedConnectException: Connection refused: no further information' Please help!
#148 [06:57] <TheGamer007007> mk idk much,
#149 [06:57] <TheGamer007007> im a Bedrock player
#150 [06:57] <Anna5> oh ok
#151 [06:57] <Anna5> thx anyway
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#153 [06:58] <TheGamer007007> hehe, np
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#159 [08:39] * CreasingSleet99 [webchat@247.pool85-54-193.dynamic.orange.es] has joined #minecrafthelp
#160 [08:40] <CreasingSleet99> Hi
#161 [08:40] <Morpheus> CreasingSleet99, Hey. How can we help?
#162 [08:41] <CreasingSleet99> I have a problem with a refund that I have not issued
#163 [08:41] <Morpheus> CreasingSleet99, Have you contacted mojang already?
#164 [08:42] <CreasingSleet99> i go to the link and follow the instructions
#165 [08:42] <Morpheus> CreasingSleet99, Here are the instructions on how to email mojang:
#166 [08:42] <Morpheus> ??> CreasingSleet99 account/send-email
#167 [08:42] <Absol> CreasingSleet99: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#168 [08:42] <Absol> CreasingSleet99: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#169 [08:51] <CreasingSleet99> i send a mail with the problem to Mojang
#170 [08:52] <Morpheus> CreasingSleet99, Great! All you need to do now is wait for a reply :D
#171 [08:53] <CreasingSleet99> Thanks and I hope it is solved
#172 [08:57] * Upset [webchat@87.102.25.95] has joined #minecrafthelp
#173 [09:06] <Upset> https://paste.gg/p/anonymous/b119471b80704fcf84fa12e7b4044882
#174 [09:07] <Morpheus> Upset, Could you pop what the issue is in this channel?
#175 [09:09] <Capfan67> Upset, So... Due to network configuration (not Mojang's fault), you reset your account so many times you ended up locking it.
#176 [09:10] <Capfan67> Upset, The path forward is to submit a customer service request to start the account recovery process. Do you need a link?
#177 [09:10] <Morpheus> Capfan67, Thanks. My brain couldn't make sense of the block of text :P
#178 [09:15] * Upset [webchat@87.102.25.95] has joined #minecrafthelp
#179 [09:17] <Upset> Hi, im not sure if im explaining it right, I wasnt aware of the fact you couldnt use proxies with minecraft and even if I was I had no idea what a proxy was at the time or that my university had one configured in their wifi. I have changed my wifi now but when I send a support ticet they wont answer
#180 [09:17] <Capfan67> Upset, On what date did you submit your service request?
#181 [09:18] <Upset> the 5th I told them on twitter but they said they cant help me with the account
#182 [09:18] <Capfan67> Upset, Account support doesn't happen on Twitter. There is a web form you fill out. Do you need a link?
#183 [09:18] <Upset> I dont want to lose my account just because I moved to un iversity
#184 [09:19] <Upset> thats what im saying i sent the ticket
#185 [09:19] <Upset> on mojang help website
#186 [09:20] <Upset> then after it wasnt answered i went to twitter and told them the case number
#187 [09:20] <Upset> but they told me they cant help me :c
#188 [09:21] <Upset> not trying to spam sorry
#189 [09:21] <Capfan67> Upset, They are currently responding to requests made on the 8th. If you aren't embellishing the story and *actually* submitted your request on the 5th, then I would submit another ticket, with your case number as the subject, and mention that you didn't receive a response.
#190 [09:22] <Upset> Lt me link my tweet so you can understand it better I dont think im explaining it well
#191 [09:22] <Capfan67> Upset, In the end, only Mojang can help you with your account issue. We are a volunteer technical support channel, and have no access to accounts or Mojang.
#192 [09:22] <Upset> let*
#193 [09:22] <Capfan67> Upset, I
#194 [09:22] <Upset> oh
#195 [09:22] <Capfan67> Upset, I am not short on understanding here. I'm trying to explain that we can't help, only offer direction.
#196 [09:23] <Upset> I just thought maybe if I had people to vouch for me or if I could draw more attention to it they would listen because as is it doesnt look like they have any intention of returning my account to me
#197 [09:24] <Capfan67> Upset, I'm very sorry, but we have no power to "vouch", nor shine attention.
#198 [09:24] <Capfan67> Upset, It's far more likely it's just an oversight, or lost email on your end. Contact them again.
#199 [09:26] <Upset> https://twitter.com/MojangSupport/status/1113401036515893249
#200 [09:27] <Upset> Like what coul I have said or done on my account, via email or through twitter that would cause them to respond like this
#201 [09:28] <Capfan67> Upset, They are telling you that they responded ("previous emails"), and to follow the instructions. ...and thus back to my statement. If you didn't receive a response, it's likely an email issue on your end.
#202 [09:28] <Capfan67> Upset, Still, we are Volunteer technical support. There's literally nothing we can do for account issues.
#203 [09:30] <Capfan67> Upset, BTW: You're misinterpreting that tweet. They're telling you they can't help you through twitter, and telling you to go read and respond to their emails.
#204 [09:31] <Upset> Let me show you the last email where they responded to me
#205 [09:32] <Capfan67> Upset, *sigh*
#206 [09:32] <Capfan67> Upset, We can't help with account issues. you *must* work with Mojang.
#207 [09:32] <Capfan67> Upset, ...and please don't post personal/private information here. This is a public channel.
#208 [09:37] * morg [webchat@171.67.136.95.rev.vodafone.pt] has joined #minecrafthelp
#209 [09:39] <morg> Hey. Friend bought me minecraft for windows 10 but he is from a diferent country and I cannot redeem my code because of that. I have sent an e-mail for the support but I was wondering if there was anything I could do that I missed.
#210 [09:40] * Monstertruckking [webchat@178-169-254-4.jmb.ddns.bulsat.com] has joined #minecrafthelp
#211 [09:40] <Monstertruckking> hello
#212 [09:40] <Morpheus> morg, You'll need to wait for support to reply to you
#213 [09:40] <Morpheus> Monstertruckking, Hey. How can we help?
#214 [09:40] <Monstertruckking> well , i forgot my security questions
#215 [09:41] <morg> thank you. and good luck on that side
#216 [09:41] * morg [webchat@171.67.136.95.rev.vodafone.pt] has quit. (Client Quit)
#217 [09:41] <Monstertruckking> what
#218 [09:41] <Morpheus> ??> Monstertruckking account/challenge/reset
#219 [09:41] <Absol> Monstertruckking: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#220 [09:41] <Monstertruckking> the problem is i cant log into my email as it got hacked
#221 [09:42] <Monstertruckking> to change my sec questions
#222 [09:42] <Morpheus> Monstertruckking, May I ask why do you think it's been hacked?
#223 [09:42] <Monstertruckking> well to access my acc
#224 [09:42] <Monstertruckking> and other personal stuff
#225 [09:42] <Monstertruckking> not so sure
#226 [09:42] <Morpheus> Monstertruckking, What's your username? I can check if it's been changed if you'd like
#227 [09:42] <Monstertruckking> Monstertruckking
#228 [09:43] <Capfan67> Monstertruckking, Sounds like you need to focus on email account recovery first, then worry about Minecraft.
#229 [09:43] <Morpheus> Good news is that your username hasn't been changed
#230 [09:43] <Monstertruckking> Yea brilliant
#231 [09:43] <Morpheus> But as Capfan67 said. You'll want to focus on getting access to your email before you worry about MC
#232 [09:44] <Monstertruckking> I'll see if i can recover it
#233 [09:44] <Capfan67> Monstertruckking, If you can, Mojang recovery will be easy. If not, you'll need to contact Mojang Support.
#234 [09:47] <Monstertruckking> i cant recover it
#235 [09:47] <Capfan67> Monstertruckking, Do you need the link to Mojang Customer Support?
#236 [09:47] <Monstertruckking> yea give me a link to email change and password too please
#237 [09:47] * Upset [webchat@87.102.25.95] has joined #minecrafthelp
#238 [09:47] <Capfan67> ??> Monstertruckking account/send-email
#239 [09:47] <Absol> Monstertruckking: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#240 [09:47] <Absol> Monstertruckking: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#241 [09:48] <Monstertruckking> Can i recover without my code as i don't have it saved anywhere ?
#242 [09:48] <Capfan67> Monstertruckking, Let them know, when you submit your request. They will let you know if you have other forms of verification available.
#243 [09:49] <Monstertruckking> i have submitted i think
#244 [09:49] <Monstertruckking> but left transaction id blank
#245 [09:50] <Capfan67> Monstertruckking, In that case, your first round of communication will be them asking for the Transaction ID, and you telling them you don't have it, but are willing to provide other purchase details. Things will progress from there.
#246 [09:51] <Monstertruckking> Capfan67 if i don't know any of my purchase details as it was bought from my parents?
#247 [09:53] <Capfan67> Monstertruckking, Then, when they tell you what purchase details to provide, you'll need to recruit your parents help.
#248 [09:53] <Monstertruckking> What if they don't know anything and i don't have any of my info available to say ?
#249 [09:54] <Monstertruckking> Can't i just get my email and password reset ?
#250 [09:54] <Capfan67> Monstertruckking, In the end, you need to prove you originally purchased the account. Mojang can't just give accounts to anyone who wanders in and asks for them.
#251 [09:54] <Monstertruckking> i can give the acc email
#252 [09:55] <Monstertruckking> and password
#253 [09:55] <Capfan67> Monstertruckking, Think about your question. You said you no longer have access to your email. Mojang can't just change the email of an account and give it to just anyone who asks. You *must* demonstrate that you're the owner.
#254 [09:56] <Monstertruckking> When i don't have any evidence even tho I AM THE OWNER ?
#255 [09:56] <Capfan67> Monstertruckking, In a few seconds you decided you can't recover your email address. ...perhaps putting more effort into that process is warranted, since having access to the original email account makes recovery much easier.
#256 [09:57] <Monstertruckking> I didn't decide i can't recover it
#257 [09:57] <Monstertruckking> I tried to
#258 [09:57] <Monstertruckking> but wasnt able to
#259 [09:57] <Monstertruckking> They changed my info like phone number
#260 [09:58] <Capfan67> Monstertruckking, We're getting way ahead of ourselves here. See what Mojang requests before panicking.
#261 [09:59] <Monstertruckking> Yea fine
#262 [10:00] <Monstertruckking> https://www.youtube.com/watch?v=fyo54_v21lM&t=5400s
#263 [10:01] <Monstertruckking> wops
#264 [10:01] <Capfan67> Monstertruckking, ...something to keep you busy while you wait for them to respond. =P
#265 [10:01] <Monstertruckking> :D
#266 [10:03] <Monstertruckking> oh boy they are currently replying to messages on mrch 8
#267 [10:03] <Monstertruckking> gotta way alot i guess
#268 [10:04] <Capfan67> Monstertruckking, Sadly, they're *way* behind. Thye say Flu season and the massive data breach at the beginning of the year (Not from Mojang) has created a huge backlog.
#269 [10:05] <Capfan67> Monstertruckking, I wish it were much shorter.
#270 [10:05] <Monstertruckking> same
#271 [10:06] * Smokee [webchat@190.200.132.246] has joined #minecrafthelp
#272 [10:06] <Smokee> Hola...
#273 [10:06] <Smokee> necesito ayuda
#274 [10:06] <Smokee> alguien esta on?
#275 [10:06] <Capfan67> Smokee, What do you need help with?
#276 [10:07] <Smokee> my minecraft no open
#277 [10:07] <Smokee> wrong crash report
#278 [10:07] <Capfan67> Smokee, Do you see an error number or description? ...or does it just say "not responding"?
#279 [10:09] <Smokee> ---- Minecraft Crash Report ---- // This is a token for 1 free hug. Redeem at your nearest Mojangsta:
#280 [10:09] <Smokee> Time: 03/04/19 03:55 PM Description: Initializing game
#281 [10:09] <Smokee> more?
#282 [10:09] <Capfan67> Smokee, You can paste the full crash report here:
#283 [10:09] <Capfan67> ??> Smokee paste
#284 [10:09] <Absol> Smokee: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#285 [10:10] <Smokee> sintaxis?
#286 [10:11] <Capfan67> Smokee, Copy the entire crash report to the website provided. Make a paste. Give us the link to the new paste page.
#287 [10:12] <Smokee> https://paste.ubuntu.com/p/3XNkYcvpWj/
#288 [10:12] <Smokee> Ready!
#289 [10:12] <Capfan67> Smokee, "Pixel format not accelerated" - This is usually a graphics driver issue. Let's look at your hardware and drivers:
#290 [10:12] <Capfan67> ??> Smokee win/dxdiag
#291 [10:12] <Absol> Smokee: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#292 [10:13] <Smokee> i pass you my dxdiag?
#293 [10:13] <Capfan67> Smokee, Wait... This is Minecraft Version: 1.9.4. Can you give us a crash-report for 1.13.2?
#294 [10:14] <Smokee> yeah wait
#295 [10:14] <Smokee> 1.13.2 okey
#296 [10:14] <Smokee> in 1.13.2 is same
#297 [10:15] <Capfan67> Smokee, Ok, next is the dxdiag then.
#298 [10:15] <Smokee> https://paste.ubuntu.com/p/ccyZjqpYSF/
#299 [10:16] <Smokee> dxdiag
#300 [10:16] <Smokee> Is that?
#301 [10:17] <Capfan67> Smokee, Stand by...
#302 [10:17] <Smokee> https://paste.ubuntu.com/p/ccyZjqpYSF/
#303 [10:19] * Devin [webchat@23.226.133.180.static.quadranet.com] has joined #minecrafthelp
#304 [10:19] * Devin is now known as Guest20766
#305 [10:20] <Capfan67> Smokee, Your chipset has no standard driver for Windows 10. There is a DCH driver, but DCH doesn't always install. Do you want to try the Intel DCH driver?
#306 [10:20] <Capfan67> ??> Guest20766 irc/nick
#307 [10:20] * Guest20766 [webchat@23.226.133.180.static.quadranet.com] has quit. (Client Quit)
#308 [10:20] <Absol> Guest20766: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#309 [10:20] * Devin_tr [webchat@23.226.133.180.static.quadranet.com] has joined #minecrafthelp
#310 [10:21] <Devin_tr> Hi there. When I try to log in it tells me "Could not connect to server." I've tried restarting, repairing the install and adding Minecraft Launcher to the firewall exemption list, but it still gives me the same error.
#311 [10:21] <Smokee> Okay, I do not know
#312 [10:21] <Morpheus> Devin_tr, Hey. Your issue is usually caused by programs blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#313 [10:21] <Smokee> Okay, I do not know, as?
#314 [10:21] <Morpheus> ??> Devin_tr tools/hjt
#315 [10:21] <Absol> Devin_tr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#316 [10:21] <Absol> Devin_tr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#317 [10:22] <Capfan67> Smokee, Actually, never mind. It's a string mismatch. So, the summary is: There is no Windows 10 driver for your video. Your system should be running Windows 8.1 or Windows 7.
#318 [10:22] <Smokee> and what could he do?
#319 [10:23] <Capfan67> Smokee, Your computer shouldn't have Windows 10, if you plan to run games using the Integrated graphics. You can add a video card, or you can downgrade to Windows 8.1.
#320 [10:24] <Devin_tr> Here is my Pastebin: https://paste.ubuntu.com/p/fxsghMbsQ5/
#321 [10:24] <Morpheus> Devin_tr, NordVPN catches my eye. Can you try disabling that?
#322 [10:24] <Smokee> y no podre jugar in w 10?
#323 [10:25] <Smokee> and will not be able to play in w 10?
#324 [10:25] <Devin_tr> I've always played with it on before. I've tried both connected to the VPN and with it disconnected and it gives me the same error either way.
#325 [10:25] <Capfan67> Smokee, Again, your computer doesn't have video drivers for Windows 10. So, gaming will require a video card or downgrade.
#326 [10:25] <Morpheus> Devin_tr, Could you try uninstalling the VPN?
#327 [10:26] <Devin_tr> Give me a moment.
#328 [10:26] * Devin_tr [webchat@23.226.133.180.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#329 [10:27] * Devin_tr [webchat@80.76.167.69] has joined #minecrafthelp
#330 [10:27] <Smokee> then what would be the most recommended operating system for my pc??
#331 [10:28] <Capfan67> Smokee, That's a decision you will need to make based on your needs. Just make sure you choose an OS supported by your motherboard and chipset.
#332 [10:29] <Smokee> i do not have much of operating systems that I recommend, I ask you an option
#333 [10:29] <Capfan67> Smokee, If you only know Windows, then Windows 8.1 would be a good solution. If you know Linux, install your favorite distro.
#334 [10:29] <Smokee> I am a normal user and player
#335 [10:30] <Devin_tr> I'm all good to go. Appreciate it. It always worked prior to this, so I'm curious as to what caused it to start having issues with Nord all of a sudden.
#336 [10:30] <Capfan67> Devin_tr, They are regularly adding VPNs to the blacklist, to stay ahead of the hackers. Sorry that you got caught in the net.
#337 [10:30] <Smokee> windows 8.1 would be the best?
#338 [10:31] <Devin_tr> I think the most frustrating thing is that I had to do a complete uninstall for it to work, not even just disabling or turning it off allowed me to play. Oh well. Thanks again for the help!
#339 [10:31] <Morpheus> No worries :)
#340 [10:32] <Capfan67> Smokee, With nothing but Minecraft and your CPU as data points, then Windows 8.1 would probably be the best solution.
#341 [10:32] <Smokee> look my wrong in 1.13.2
#342 [10:32] <Smokee> https://paste.ubuntu.com/p/cnX3nd82FG/
#343 [10:33] <Morpheus> Smokee, We don't support 3rd party launcher here, sorry
#344 [10:33] <Capfan67> Smokee, "TLauncher" - Do you not own the game?
#345 [10:34] <Smokee> ohhhh okey
#346 [10:34] <Smokee> sorry
#347 [10:35] <Smokee> what launcher do you recommend?
#348 [10:35] <Morpheus> The official one, minecraft.net
#349 [10:35] <Capfan67> Mojang launcher. We only support the official launcher and licensed players.
#350 [10:35] * CMR [webchat@45-72-155-179.cpe.teksavvy.com] has joined #minecrafthelp
#351 [10:36] <Smokee> ohh okey thanks i buy and install w 8.1, is the best solution?
#352 [10:36] <Capfan67> Smokee, (1) downgrade to 8.1. (2) Create a Mojang account and test the demo. (3) If it works well, they buy.
#353 [10:37] <Smokee> okey thanks for help!
#354 [10:38] * Smokee [webchat@190.200.132.246] has quit. (Quit: webchat.esper.net)
#355 [10:39] <CMR> Hi - I'm trying to migrate my premium Minecraft account. My husband bought it for me on a two-for-one sale when Notch got married on August 13, 2011. I still have the same email address I had when I set it up and I have an email with my account name, so that is okay. I updated the password and that seemed fine, but when I try to migrate, I keep get
#356 [10:39] <CMR> ting an error that says I've made too many attempts to migrate (but I got that message even when I tried to migrate for the first time). Any idea what could be going wrong? Suggestions for what to try? Thanks!
#357 [10:45] * shain [webchat@host86-144-188-254.range86-144.btcentralplus.com] has joined #minecrafthelp
#358 [10:47] * Monstertruckking [webchat@178-169-254-4.jmb.ddns.bulsat.com] has quit. (Quit: webchat.esper.net)
#359 [10:47] * Fire_element [webchat@78-21-252-47.access.telenet.be] has joined #minecrafthelp
#360 [10:48] <Fire_element> Hi
#361 [10:48] <Morpheus> CMR, Fire_element Hey.
#362 [10:48] <Morpheus> ??> CMR account/send-email
#363 [10:48] <Absol> CMR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#364 [10:48] <Absol> CMR: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#365 [10:48] <shain> hey, my minecraft hasn't been working for months now and whenever i click the play button, minecraft starts loading, then it crashes after a few seconds. It just gives me the crash message and i tried installing optifine to see if it would solve anything. it didn't.
#366 [10:48] <Fire_element> I have some problems accessing my minecraft account
#367 [10:48] <Morpheus> Fire_element, What up?
#368 [10:48] <Morpheus> ??> shain launcher/log
#369 [10:49] <Absol> shain: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#370 [10:50] <Fire_element> Morpheus I'm ok but I cannot access my minecraft account, i found some similar problems on forums but no solution were found; I fact I have an old minecraft account and last week I tried to access it but was not able to log in. I tries several times to reset my password but I did not received any mail from mojang
#371 [10:51] <Morpheus> Fire_element, When you try to login does it say anything?
#372 [10:51] <Fire_element> Morpheus Yes, it says that my login or password is not correct
#373 [10:52] <Morpheus> Fire_element, I'd like to run a check for any programs that could be blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#374 [10:52] <Morpheus> ??> Fire_element tools/hjt
#375 [10:52] <Absol> Fire_element: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#376 [10:52] <Absol> Fire_element: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#377 [10:52] <Fire_element> Morpheus ok I will try
#378 [10:54] <Fire_element> Absol https://paste.ubuntu.com/p/x2rXNyhTj5/
#379 [10:54] <shain> https://paste.ubuntu.com/p/QPDsCV9zh5/
#380 [10:55] * FraxZyOG [webchat@c-5530205c.07-72-6a6b701.bbcust.telenor.se] has joined #minecrafthelp
#381 [10:55] <Morpheus> shain, See: http://hopper.minecraft.net/help/exit-code/code-1073741819/
#382 [10:55] <Morpheus> Fire_element, Uninstall windscribe, avira and hamachi
#383 [10:56] <FraxZyOG> Hey! Me and my friends are trying to buy a realm for 30 days free on windows 10 but it just says error and says "Microsoft store doesn't support this anymore" We tried to buy it on your webbsite but it just leads to microsoft store Minecraft windows 10 version.
#384 [10:58] <Morpheus> See if this helps at all: https://help.mojang.com/customer/portal/articles/2461010
#385 [10:58] <Fire_element> Morpheus windscribe seems not to be on my computer, I have copy paste "C:\Program Files (x86)\Windscribe\Windscribe.exe" :/
#386 [10:59] <Morpheus> Fire_element, We had another person with this issue before, windscribe support has yet to get back to me. Proceed with uninstalling the other 2
#387 [11:00] <Fire_element> Morpheus done for hamachi but avira should be deleted as well ?
#388 [11:00] <Morpheus> Yes please, that could also cause connection issues
#389 [11:04] <Capfan67> FraxZyOG, Are you starting this process in-game, selecting the realm subscription type you want then clicking buy in-game? If so, are you then redirected to a Micrsoft account login, and are you sure you're logging in with the same Microsoft account that owns your Win10Edition license?
#390 [11:05] * F5yer [webchat@78.170.156.197.dynamic.ttnet.com.tr] has joined #minecrafthelp
#391 [11:05] * F5yer [webchat@78.170.156.197.dynamic.ttnet.com.tr] has quit. (Client Quit)
#392 [11:05] <Capfan67> FraxZyOG, In short, none of this should involve the Windows Store.
#393 [11:05] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#394 [11:05] <CMR> Thanks for the links. Does anyone know if that help timeline is legit? They really answer support requests a month after they receive them?
#395 [11:06] <Morpheus> CMR, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#396 [11:10] <Fire_element> Morpheus Ok done now, and I also found how to delete windscribe :)
#397 [11:10] <Fire_element> Morpheus Next step :D ?
#398 [11:10] <Morpheus> Fire_element, Would it be possible to tell me how you deleted windscribe?
#399 [11:12] <Fire_element> Morpheus Of course haha, On the Taskbar there is a Search box, type “regedit” in it, than select regedit from the results, select HKEY_CURRENT_USER\Software\ and regedit should appear in the list
#400 [11:12] * Darkidream [webchat@223.184.22.167] has joined #minecrafthelp
#401 [11:12] <Fire_element> Morpheus and windscribe should appear in the list*
#402 [11:13] <Morpheus> Thanks, noted it down :)
#403 [11:13] <Morpheus> Fire_element, Next step is to quickly give your PC a restart and then see if minecraft works
#404 [11:13] <Darkidream> i m getting this error for downloading a mod
#405 [11:13] <Darkidream> https://paste.gg/p/anonymous/fa36ea4641f047ccb1d8fcdfefa919a2/files/b8fdc24c8c4d4393b784131d93dad14d/raw
#406 [11:13] <Fire_element> Morpheus Ok I'll do so
#407 [11:14] * Fire_element [webchat@78-21-252-47.access.telenet.be] has quit. (Quit: webchat.esper.net)
#408 [11:14] <Darkidream> can any one gelp?
#409 [11:14] <Morpheus> Darkidream, We don't support mods here. However you can try the minecraft forums as they do: https://www.minecraftforum.net/forums/support/java-edition-support
#410 [11:14] <Darkidream> help*
#411 [11:14] <Darkidream> thanx
#412 [11:14] * Darkidream [webchat@223.184.22.167] has quit. (Client Quit)
#413 [11:15] <CMR> Wow - currently responding to cases from March 8th. I'm shocked that's actually legal in the EU. Thanks for the responses here.
#414 [11:16] * Fire_element [webchat@78-21-252-47.access.telenet.be] has joined #minecrafthelp
#415 [11:18] <Fire_element> Morpheus unfortunately i am back with no access my account :/
#416 [11:20] <Fire_element> Anyone can help me ? I can not access my minecraft account
#417 [11:27] * shain [webchat@host86-144-188-254.range86-144.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#418 [11:29] * CMR [webchat@45-72-155-179.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#419 [11:41] <FraxZyOG> No listen. If i decide to buy it in game it just says that "Microsoft doesn't support this anymore" with a error code. And if i decide to buy it on minecrafts offical webbsite it just leads me to microsoft store with minecraft windows 10 edition which i have. And yes, i'm logged in with same account. I can buy any other option but not just the 30 d
#420 [11:41] <FraxZyOG> ays with 10 friends
#421 [11:44] * rp [webchat@5ac1f0b9.bb.sky.com] has joined #minecrafthelp
#422 [11:46] <rp> Hello. I downloaded Minecraft on Windows 10 so that I could download a map for it from Museum of London but I cannot find the right folder to unzip the files into ie the .Minecraft\saves folder. I searched my whole pc...what am I missing? do I have a faulty copy of Minecraft do you think?
#423 [11:48] <Fire_element> https://paste.gg/p/anonymous/d942668abb50431ab2932ddcafc99de6
#424 [11:58] <Fire_element> Absol Hi
#425 [12:01] * shain [webchat@host86-144-188-254.range86-144.btcentralplus.com] has joined #minecrafthelp
#426 [12:02] <CubeTheThird> rp, sounds to me like you need the PC/Java edition for that one
#427 [12:02] * Thecoolguy103 [webchat@92-108-102-59.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#428 [12:02] <Thecoolguy103> hello?
#429 [12:02] <FraxZyOG> +Capfan67, No listen. If i decide to buy it in game it just says that "Microsoft doesn't support this anymore" with a error code. And if i decide to buy it on minecrafts offical webbsite it just leads me to microsoft store with minecraft windows 10 edition which i have. And yes, i'm logged in with same account. I can buy any other option but not ju
#430 [12:02] <FraxZyOG> st the 30 days with 10 friends
#431 [12:02] <Thecoolguy103> hello?
#432 [12:03] <Thecoolguy103> anybody there?
#433 [12:03] <Fire_element> https://paste.gg/p/anonymous/d942668abb50431ab2932ddcafc99de6
#434 [12:03] <Thecoolguy103> uhm
#435 [12:03] <CubeTheThird> Fire_element, did you email Mojang about that?
#436 [12:04] <CubeTheThird> Thecoolguy103, do you need something...?
#437 [12:04] <Thecoolguy103> yes i need help
#438 [12:04] <CubeTheThird> Thecoolguy103, with?
#439 [12:04] <Thecoolguy103> my minecraft keeps crashing and the samething keeps coming
#440 [12:04] <CubeTheThird> Thecoolguy103, do you get a crash report?
#441 [12:05] <Thecoolguy103> yes
#442 [12:05] <CubeTheThird> Thecoolguy103, copy the report onto http://paste.ubuntu.com and give the URL here.
#443 [12:06] <Fire_element> CubeTheThird Yes I did but not received any news since
#444 [12:06] <CubeTheThird> Fire_element, when did you email them?
#445 [12:07] <Fire_element> CubeTheThird On monday
#446 [12:07] <Thecoolguy103> what do i need to do with Syntax?
#447 [12:07] <CubeTheThird> Fire_element, then you will have to wait for their response. see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#448 [12:07] <CubeTheThird> Thecoolguy103, leave it as is
#449 [12:07] <Thecoolguy103> ok
#450 [12:08] <Thecoolguy103> i did it
#451 [12:08] <CubeTheThird> Thecoolguy103, now give the link to your paste here
#452 [12:08] <Thecoolguy103> ok
#453 [12:08] <Thecoolguy103> https://paste.ubuntu.com/p/w2b9t89fnP/
#454 [12:08] <Thecoolguy103> there
#455 [12:09] <shain> hey, i was on here earlier about an issue i had with the game crashing literally moments after launch, someone said my graphics driver needed updating but my graphics driver didnt need updating so idk what to do??
#456 [12:09] <Fire_element> CubeTheThird Ok thanks anyway
#457 [12:09] <CubeTheThird> Thecoolguy103, one moment
#458 [12:09] <Thecoolguy103> ok
#459 [12:09] <CubeTheThird> shain, do you have a dxdiag report?
#460 [12:09] <shain> yea ill get it hold on
#461 [12:10] <shain> the system or display?
#462 [12:10] <CubeTheThird> ??> Thecoolguy103 win/dxdiag
#463 [12:10] <Absol> Thecoolguy103: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#464 [12:10] <CubeTheThird> shain, the full report please
#465 [12:10] <Thecoolguy103> ok thanks
#466 [12:12] * Fire_element [webchat@78-21-252-47.access.telenet.be] has quit. (Quit: webchat.esper.net)
#467 [12:13] <shain> ok should i paste it in ubuntu?
#468 [12:14] <CubeTheThird> shain, yes please. https://paste.ubuntu.com and link it here
#469 [12:15] <Thecoolguy103> ok this is what i got
#470 [12:15] <Thecoolguy103> https://paste.ubuntu.com/p/3rD4yY3Kc8/
#471 [12:15] <CubeTheThird> Thecoolguy103, ya looks like you need a video driver update. One moment
#472 [12:16] <Thecoolguy103> ok
#473 [12:16] <shain> https://paste.ubuntu.com/p/KxpsVTGvmG/
#474 [12:17] <CubeTheThird> Thecoolguy103, go to https://www.amd.com/en/support/apu/amd-e-series-processors/amd-e2-series-apu-for-laptops/e2-7110-radeon-r2-graphics
#475 [12:17] <CubeTheThird> Thecoolguy103, there, download the Windows 10 64 bit, Radeon driver
#476 [12:17] <CubeTheThird> shain, one moment
#477 [12:18] <Thecoolguy103> ok its downloading
#478 [12:18] * rp [webchat@5ac1f0b9.bb.sky.com] has quit. (Quit: webchat.esper.net)
#479 [12:19] <shain> ok
#480 [12:19] <CubeTheThird> shain, hmm it seems you've got both Intel and Nvidia graphics. One moment while I find you updates for both
#481 [12:19] * Micheal [webchat@dhcp-089-098-072-179.chello.nl] has joined #minecrafthelp
#482 [12:19] <Micheal> Hi can you help me?
#483 [12:20] <Thecoolguy103> hello micheal hes kind of busy with shain
#484 [12:21] <Micheal> I have a question? i can go in minecraft but when i go in a game it says you need verifie* your email buti am not getting emails from you guys.
#485 [12:21] <Micheal> *im dutch that for the bad grammar
#486 [12:21] <Thecoolguy103> thats problem was with me 2 micheal
#487 [12:21] <Thecoolguy103> hey me 2
#488 [12:21] <Micheal> really
#489 [12:21] <Thecoolguy103> ja
#490 [12:21] <Micheal> oh but can you help me
#491 [12:22] <Thecoolguy103> no sorry im not a worker and idk how it works XD
#492 [12:22] <Micheal> oh lel
#493 [12:22] <CubeTheThird> Micheal, how long have you waited for the email?
#494 [12:22] <CubeTheThird> shain, download the 1st file here for intel: https://downloadcenter.intel.com/download/28646/Intel-Graphics-Windows-10-DCH-Drivers?product=98909
#495 [12:22] <Micheal> Like half an hour or so
#496 [12:24] <CubeTheThird> shain, and here is the Nvidia driver: https://www.nvidia.com/Download/driverResults.aspx/145536/en-us
#497 [12:24] <Micheal> My friend wants to play but that email isnt coming so yeah.
#498 [12:24] <shain> ty
#499 [12:24] <Micheal> Cant really hahaha
#500 [12:24] <Thecoolguy103> lel
#501 [12:24] <Thecoolguy103> rip
#502 [12:25] <Micheal> yeah rip
#503 [12:25] <CubeTheThird> Micheal, ok. We've sometimes seen it take up to an hour to get these emails. If after that you still aren't receiving it (make sure to check your junk), you will have to contact Mojang about this
#504 [12:25] <CubeTheThird> ??> Micheal mojang/email
#505 [12:25] <Absol> Micheal: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#506 [12:25] <Absol> Micheal: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#507 [12:25] <Micheal> i have been waiting for 2 hours actually so when i said half an hour it was a guess i just checked
#508 [12:28] <Thecoolguy103> ok CubeTheThird i have downloaded it and it gives me the options : accept and fast installation or accept and custom installation. what do i chooce
#509 [12:29] <CubeTheThird> Thecoolguy103, fast installation is ok, unless there are settings you want to change
#510 [12:29] <Thecoolguy103> ah
#511 [12:29] <Thecoolguy103> nah
#512 [12:29] <Thecoolguy103> ok thanks
#513 [12:31] * Micheal [webchat@dhcp-089-098-072-179.chello.nl] has quit. (Quit: webchat.esper.net)
#514 [12:41] * Thecoolguy103 [webchat@92-108-102-59.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#515 [12:41] <Thecoolguy103> hello again
#516 [12:41] <Thecoolguy103> i have a question
#517 [12:42] <CubeTheThird> ask away
#518 [12:42] <Thecoolguy103> well
#519 [12:42] <Thecoolguy103> my laptop just crashed for a bit and i dont trust it
#520 [12:42] <CubeTheThird> Thecoolguy103, like blue screen crash?
#521 [12:42] <Thecoolguy103> and my laptop was just going crazy
#522 [12:42] <Thecoolguy103> no
#523 [12:43] <Thecoolguy103> like a black screen for like seconds
#524 [12:43] <CubeTheThird> Thecoolguy103, if the screen was flickering, that's normal during a graphics driver install
#525 [12:43] <Thecoolguy103> then my stuff came back
#526 [12:43] <Thecoolguy103> oh ok
#527 [12:43] <CubeTheThird> Thecoolguy103, ya that's fine
#528 [12:43] <Thecoolguy103> i was a bit scared
#529 [12:43] <Thecoolguy103> but ok thx
#530 [12:53] <shain> lol that just happened to me
#531 [12:54] * KoJoVe [webchat@200.220.180.71] has joined #minecrafthelp
#532 [12:56] * sytolic [webchat@c-73-49-192-74.hsd1.fl.comcast.net] has joined #minecrafthelp
#533 [12:56] * Thecoolguy103 [webchat@92-108-102-59.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#534 [12:56] <KoJoVe> Hi guys, I've bought minecraft during alpha around 2009, and played all the way to 2013 I think. Since then I've been wanting to get back in the game, but I lost my account email access and I cannot log in the game again. I don't remember anything, I was literally a child when I created those accounts. Anyone know if there is any chance that mojang
#535 [12:56] <KoJoVe> can get my account back? It´s probably been inactive for years.
#536 [12:56] <Thecoolguy103> hello again
#537 [12:56] <Thecoolguy103> CubeTheThird you were such a help
#538 [12:56] <Thecoolguy103> thank you so much
#539 [12:57] <CubeTheThird> Thecoolguy103, no problem :p
#540 [12:57] <Thecoolguy103> i hope you'll help the others like you did with me
#541 [12:57] <CubeTheThird> KoJoVe, do you know what your username was?
#542 [12:57] <Thecoolguy103> thank you
#543 [12:57] <Thecoolguy103> buhbye
#544 [12:57] <sytolic> I just purchased a pre-paid card for Minecraft and when redeeming a code a message of "placing order" pops up. i've been waiting for 20 minutes and its still there.
#545 [12:57] <shain> CubeTheThird omg thank u so much dude!! my minecraft works now after months lmao
#546 [12:57] <CubeTheThird> shain, awesome!
#547 [12:57] <KoJoVe> CubeTheThird it was excatly "KoJoVe" case sensitive
#548 [12:57] * Thecoolguy103 [webchat@92-108-102-59.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#549 [12:57] <CubeTheThird> sytolic, on minecraft.net?
#550 [12:58] <KoJoVe> I use this name for pretty much every account of mine
#551 [12:58] * shain [webchat@host86-144-188-254.range86-144.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#552 [12:58] <sytolic> yea I went to the website and redeemed the code but its stuck loading
#553 [12:58] <CubeTheThird> KoJoVe, well as far as I can tell that username is still registered
#554 [12:58] <sytolic> it just says placing purchase with a loading wheel
#555 [12:59] <CubeTheThird> sytolic, hmm. So you've made a Mojang account then yes?
#556 [12:59] <sytolic> yes
#557 [12:59] <CubeTheThird> sytolic, ok. Open a new tab/window and login to account.mojang.com/me
#558 [13:01] <KoJoVe> @Cuv
#559 [13:02] <KoJoVe> CubeTheThird is that any possibility that my account was stolen? D: I didn't log in it for months
#560 [13:03] <CubeTheThird> KoJoVe, not likely. Normally stolen accounts get their names changed. Thing is though, you probably didn't migrate your account from the old minecraft.net to the new mojang.com accounts
#561 [13:03] <urielsalis> CubeTheThird, there has been waves of stolen accounts with the same username
#562 [13:03] <urielsalis> CubeTheThird, just people not caring when they buy them
#563 [13:03] <CubeTheThird> KoJoVe, the old account system isn't functional anymore, so you'll have to contact Mojang to get help migrating
#564 [13:03] <CubeTheThird> huh well possible then
#565 [13:04] <KoJoVe> No no, I did the thing! I remember doing that when they migrated to mojang accounts
#566 [13:04] <KoJoVe> Well bad luck then :(
#567 [13:05] <KoJoVe> "Last Played: 12.11.2017 11:22"
#568 [13:05] <KoJoVe> Daamn
#569 [13:06] <CubeTheThird> KoJoVe, hm well you could try doing password resets with any email addresses you have
#570 [13:06] <KoJoVe> Hope mojang help me, supported this thing since the begining for christ sake
#571 [13:06] <CubeTheThird> ??> KoJoVe account/reset-password
#572 [13:06] <Absol> KoJoVe: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#573 [13:06] <Absol> KoJoVe: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#574 [13:06] <KoJoVe> Naw, I've lost access to my old email, that´s the real problem
#575 [13:07] <KoJoVe> It was a hotmail, when MSN Messenger was still a thing HAHAH
#576 [13:08] <CubeTheThird> KoJoVe, well you'll need to contact Mojang then so that they can help you move it to a different one then
#577 [13:08] <CubeTheThird> ??> KoJoVe mojang/email
#578 [13:08] <Absol> KoJoVe: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#579 [13:08] <Absol> KoJoVe: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#580 [13:08] <KoJoVe> Will try it then
#581 [13:08] <KoJoVe> Thank you guys for the help
#582 [13:10] * KoJoVe [webchat@200.220.180.71] has quit. (Quit: webchat.esper.net)
#583 [13:17] * Boopop [webchat@90.249.225.163] has joined #minecrafthelp
#584 [13:18] <Boopop> Evening. I have an email from 2012 stating that my minecraft account was "Premium"
#585 [13:18] <Boopop> I think I've migrated it to a Mojang account but I'm only able to access the minecraft demo, any suggestions? Thanks
#586 [13:18] <Galaxy_2Alex> Boopop, Have you already submitted an account support request to Mojang?
#587 [13:19] <Boopop> Yeah, done that
#588 [13:19] <Galaxy_2Alex> Boopop, Easiest thing to do is to wait for them to answer.
#589 [13:19] <Boopop> Fair enough. Currently replying to cases from March 8th 0.0
#590 [13:19] <Boopop> they need more staff! Oh well
#591 [13:24] * FraxZyOG [webchat@c-5530205c.07-72-6a6b701.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#592 [13:24] * SammiB [webchat@ip72-197-194-9.sd.sd.cox.net] has joined #minecrafthelp
#593 [13:24] * SammiB [webchat@ip72-197-194-9.sd.sd.cox.net] has quit. (Client Quit)
#594 [13:26] * Tume [webchat@158-198-29-85.dyn.estpak.ee] has joined #minecrafthelp
#595 [13:26] * SammiB [webchat@ip72-197-194-9.sd.sd.cox.net] has joined #minecrafthelp
#596 [13:26] <Tume> hey
#597 [13:27] <Galaxy_2Alex> Tume, Hello
#598 [13:27] <SammiB> i cannot log into my account because it says the password or email is wrong so i go to reset it and i don't get an email, i've waited weeks and still nothing.
#599 [13:27] <Galaxy_2Alex> SammiB, Have you already submitted an account support request to Mojang?
#600 [13:27] <SammiB> yes and i haven't gotten anything back, been waiting
#601 [13:27] <Galaxy_2Alex> SammiB, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#602 [13:28] <SammiB> i submitted on march 18th
#603 [13:28] <Galaxy_2Alex> SammiB, Check the page I linked.
#604 [13:29] <SammiB> ok
#605 [13:29] <SammiB> thank you
#606 [13:29] <Tume> My friend have that kinda problem: io.netty.channel.abstractchannel$annotatedconnectexception connection timed out She have tired any possible soulution that can found from google
#607 [13:30] <Galaxy_2Alex> Tume, You probably made a typo in the server address.
#608 [13:30] <Tume> Typo?
#609 [13:30] * SammiB [webchat@ip72-197-194-9.sd.sd.cox.net] has quit. (Client Quit)
#610 [13:31] <Galaxy_2Alex> Tume, Something mistyped.
#611 [13:32] <Tume> No
#612 [13:32] <Tume> Where i mistyped something..?
#613 [13:32] <Galaxy_2Alex> Tume, When you do "Add Server", you probably made a typing mistake when putting in the server address.
#614 [13:33] <Galaxy_2Alex> Tume, Re-add the server, make sure there are no extra spaces or characters before or after the server address.
#615 [13:34] <Tume> No! she sees the server and can connect.. She gets error when she is trying to connect
#616 [13:34] <Tume> The server is mine and its running with hamachi
#617 [13:34] <Galaxy_2Alex> Tume, So on the Multiplayer screen, it displays the server information?
#618 [13:34] <Galaxy_2Alex> Oh
#619 [13:35] <Galaxy_2Alex> Tume, Sorry, but we do not support Hamachi in this channel.
#620 [13:35] <Galaxy_2Alex> Tume, We recommend using port forwarding instead, or renting a server from a host.
#621 [13:35] <Galaxy_2Alex> ??> Tume mp/server-setup
#622 [13:35] <Absol> Tume: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#623 [13:35] <Tume> Too hard way..
#624 [13:36] <Tume> Tired over 3 years that... my cuntry routers just doesnt fit..
#625 [13:36] <Absol> Tume: Please keep it civil
#626 [13:37] <Galaxy_2Alex> Tume, As I said, we don't offer help with Hamachi-related issues here.
#627 [13:38] <Tume> She tired to connect another server witch is not with hamachi and still same problem
#628 [13:38] <Galaxy_2Alex> Tume, Can she connect to this server?: mctest.ae97.net
#629 [13:39] <Tume> Will ask
#630 [13:49] <Tume> She tiren but now she gets error: Failed to log in: Invaild session
#631 [13:49] <Tume> tired*
#632 [13:49] <Galaxy_2Alex> ??> Tume launcher/relog
#633 [13:49] <Absol> Tume: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#634 [13:49] <Galaxy_2Alex> Tume, Also make sure she doesn't use a VPN at all.
#635 [13:54] <Tume> Still same problem
#636 [14:06] * Christine125 [webchat@23-116-181-67.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#637 [14:06] <Christine125> I forgot the email i used and also the password
#638 [14:06] <Christine125> so what do i do
#639 [14:07] <Christine125> i also dont have a transaction ID
#640 [14:07] <Christine125> i got the game many years ago
#641 [14:07] <Galaxy_2Alex> Christine125, Have you already submitted an account support request to Mojang?
#642 [14:07] <Christine125> Yes i have
#643 [14:07] <Galaxy_2Alex> Christine125, Wait for them to answer please.
#644 [14:08] <Christine125> That's all that is possible to happen?
#645 [14:08] <Galaxy_2Alex> Christine125, Yes, that is the only option of receiving support.
#646 [14:08] <Christine125> How long is the usual wait for them to answer back ?
#647 [14:08] <Galaxy_2Alex> Christine125, https://help.mojang.com/customer/portal/articles/359446
#648 [14:10] <Christine125> I guess so, thank you
#649 [14:15] * Christine125 [webchat@23-116-181-67.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#650 [14:18] * Sifkis [webchat@208-180-219-204.com.sta.suddenlink.net] has joined #minecrafthelp
#651 [14:19] <Sifkis> Hello i need help
#652 [14:19] <Galaxy_2Alex> Sifkis, How can we help?
#653 [14:19] <Sifkis> I bought a minecraft account along time ago with the name Sifkis but i dont remember the login information
#654 [14:19] <Galaxy_2Alex> Sifkis, Have you already submitted an account support request to Mojang?
#655 [14:20] <Sifkis> no
#656 [14:20] <Galaxy_2Alex> Sifkis, Alright, and you only know the username of the account, absolutely nothing else?
#657 [14:21] <Sifkis> yes, unfortunately
#658 [14:21] <Galaxy_2Alex> Sifkis, Hm, chances are slim in that case... Contact Mojang nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#659 [14:21] <Galaxy_2Alex> ??> Sifkis mojang/email
#660 [14:21] <Absol> Sifkis: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#661 [14:22] <Absol> Sifkis: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#662 [14:23] <Sifkis> thank you
#663 [14:24] * Sifkis [webchat@208-180-219-204.com.sta.suddenlink.net] has quit. (Quit: webchat.esper.net)
#664 [14:31] * MattyG [webchat@cpc98338-croy25-2-0-cust80.19-2.cable.virginm.net] has joined #minecrafthelp
#665 [14:32] <MattyG> hey guys, I have a slight issue - I have an account, but I can't remember the email or password. I've tried both my emails with all my passwords, and attempted to get thee reset email to the one that still exists (the other email was a freeserve email, and freeserve no longer exists) to no avail. Any Suggestions?
#666 [14:33] <Galaxy_2Alex> MattyG, Have you already submitted an account support request to Mojang?
#667 [14:33] <MattyG> I have not - where do I do this?
#668 [14:34] <Galaxy_2Alex> MattyG, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#669 [14:34] <Galaxy_2Alex> ??> MattyG account/trand-id
#670 [14:34] <MattyG> ok, thanks
#671 [14:34] <Galaxy_2Alex> ??> MattyG account/trans-id
#672 [14:34] <Absol> MattyG: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#673 [14:34] <Galaxy_2Alex> ??> MattyG account/send-email
#674 [14:34] <Absol> MattyG: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#675 [14:34] <Absol> MattyG: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#676 [14:34] <MattyG> thanks guys :)
#677 [15:12] * _Relentless_ [webchat@CPE9050cad306a3-CM9050cad306a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#678 [15:12] <_Relentless_> Hey, anyone know why I can't invite more than 6 people right now to my server. I'm paying for 10
#679 [15:12] * Joe [webchat@75.106.165.79] has joined #minecrafthelp
#680 [15:13] <Joe> Minecraft shows up as Java Platform SE Binary and i was told that isnt good
#681 [15:13] <Galaxy_2Alex> ??> Joe av/adwcleaner
#682 [15:13] <Absol> Joe: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#683 [15:13] <Absol> Joe: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#684 [15:13] <Galaxy_2Alex> _Relentless_, Java or Bedrock?
#685 [15:13] <_Relentless_> java
#686 [15:13] <Joe> Java
#687 [15:14] <Galaxy_2Alex> Joe, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#688 [15:14] <_Relentless_> I see it says "player feed temporarily disabled"
#689 [15:14] <Galaxy_2Alex> _Relentless_, Have you tried removing all players, then adding them again>
#690 [15:14] <_Relentless_> no I'd be kind of scared too
#691 [15:15] <Galaxy_2Alex> _Relentless_, I just checked on my end, I can add players without any issues.
#692 [15:15] <_Relentless_> did u have the same issue as me though
#693 [15:15] <_Relentless_> because i treied to readd the ones i cant add
#694 [15:16] <_Relentless_> re- add
#695 [15:16] <Galaxy_2Alex> _Relentless_, Ah, no, you can see who is invited on the list on the side. The player feed shows activity of players and it has been disabled due to new EU laws.
#696 [15:17] <Galaxy_2Alex> _Relentless_, You can still invite people, just the player activity information is disabled.
#697 [15:17] * Joe [webchat@75.106.165.79] has quit. (Client Quit)
#698 [15:17] <_Relentless_> hmmm
#699 [15:23] * Rich [webchat@71-222-218-89.albq.qwest.net] has joined #minecrafthelp
#700 [15:26] <Rich> Ever since I upgraded from Windows 7 to Windows 10, the game launcher crashes with an unknown error after show window about Java runtime dll. If I uninstall/reinstall Minecraft, it works until I attempt to play again the next time. Is this fixable?
#701 [15:26] <Galaxy_2Alex> Rich, What is the exact error message?
#702 [15:29] <Rich> The first window says "Error opeining registry ket 'Software\JaveSoft\Java Runtime Environment
#703 [15:29] <Rich> The second window says " Error: could not find java.dll
#704 [15:30] <Galaxy_2Alex> ??> Rich win/java/reinst
#705 [15:30] <Absol> Rich: You need to reinstall Java.
#706 [15:30] <Absol> Rich: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#707 [15:30] <Galaxy_2Alex> Rich, Make sure you install the 64-bit version.
#708 [15:30] * Joe [webchat@75.106.165.79] has joined #minecrafthelp
#709 [15:30] <Rich> The third window says " Error: could not find Java SE Runtime Environment
#710 [15:31] * Joe [webchat@75.106.165.79] has quit. (Client Quit)
#711 [15:32] * Joe [webchat@75.106.165.79] has joined #minecrafthelp
#712 [15:33] <Joe> i used the anti malware app and minecraft is working
#713 [15:33] <Galaxy_2Alex> Joe, Good to hear
#714 [15:45] * LightningStking [webchat@c-73-218-159-134.hsd1.ct.comcast.net] has joined #minecrafthelp
#715 [15:45] * LightningStking [webchat@c-73-218-159-134.hsd1.ct.comcast.net] has quit. (Client Quit)
#716 [16:18] * Chros [webchat@166.79-161-88.customer.lyse.net] has joined #minecrafthelp
#717 [16:19] <Chros> I get this message "Error! Your Minecraft account has already been migrated to a Mojang account." Eventhough i havent migrated my account, i still got my account name, what do i do
#718 [16:20] <Galaxy_2Alex> Chros, What is your Minecraft Username?
#719 [16:20] <Chros> roflcake0000
#720 [16:20] <Galaxy_2Alex> Chros, I assume you haven't used that account in a long time?
#721 [16:20] <Chros> Correct
#722 [16:20] <Galaxy_2Alex> Chros, Have you already submitted an account support request to Mojang?
#723 [16:21] * PS [webchat@107-212-192-52.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#724 [16:21] <Chros> Tried figuring this out but only get turned to articles to read, i see now i can use the mojang link above, should probably do that.
#725 [16:22] <Galaxy_2Alex> Chros, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#726 [16:22] <Galaxy_2Alex> ??> Chros account/trans-id
#727 [16:22] <Absol> Chros: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#728 [16:22] <Galaxy_2Alex> ??> Chros account/send-email
#729 [16:22] <Absol> Chros: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#730 [16:22] <Absol> Chros: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#731 [16:23] <Chros> Thank you very much for your help
#732 [16:24] <PS> Am I in a queue?
#733 [16:24] <Galaxy_2Alex> PS, Just speak, there'sm no queue.
#734 [16:24] <PS> ah thx.
#735 [16:25] <PS> So I just purchased minecraft for my kid, selected the PC edition but when he tries to redeem it shows as a Win10 and wants a Micro$oft account. He's not on win10 and doesn't have said account.
#736 [16:26] <PS> He's already got the game installed but under his account only has access to the demo.
#737 [16:26] <PS> ?
#738 [16:26] <mattym> PS, Where did you make the purchase?
#739 [16:26] <Galaxy_2Alex> PS, Did you buy the game from the Microsoft Store, or minecraft.net?
#740 [16:26] <PS> mojando
#741 [16:26] <PS> mojango
#742 [16:27] <Galaxy_2Alex> PS, Download the game from https://www.minecraft.net/en-us/download/
#743 [16:27] <PS> sorry mojang.com...
#744 [16:27] <mattym> PS, Was the demo used before the purchase?
#745 [16:29] <PS> We'd downloaded & set up his initial account but we didn't play it.
#746 [16:29] <Galaxy_2Alex> PS, When did you buy the game approximately?
#747 [16:29] <PS> 10 minutes ago. It shows in his account but we can't "redeem" it.
#748 [16:29] <mattym> ??> PS launcher/relog
#749 [16:29] <Absol> PS: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#750 [16:31] <PS> oh good grief. yeah that was it.
#751 [16:31] <PS> Thank you so much...
#752 [16:31] * PS [webchat@107-212-192-52.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#753 [16:40] <Rich> Thanks for the help! Up and running
#754 [16:42] * RipTail [webchat@cpe-24-166-103-101.neo.res.rr.com] has joined #minecrafthelp
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#758 [16:52] * SeanPD [webchat@99-72-43-100.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#759 [16:53] <SeanPD> My Minecraft account that I have had for years is now not allowing me to log in, like it keeps saying that it is not working
#760 [16:53] <mattym> SeanPD, What is the exact message?
#761 [16:54] * SpecialPotatoes [webchat@c-71-231-130-151.hsd1.wa.comcast.net] has joined #minecrafthelp
#762 [16:55] <SpecialPotatoes> I can't use my free realms trial
#763 [16:55] <SpecialPotatoes> When I try to start it, I get an error saying "This in app purchase is no longer available for Minecraft Windows 10 Edition"
#764 [16:55] <mattym> SpecialPotatoes, Seen a few mentions of that issue today. Best bet is to try at another time.
#765 [16:55] <SpecialPotatoes> alright
#766 [16:56] <SpecialPotatoes> thanks
#767 [16:56] <SeanPD> it says that is invalid username and password, but it is written down from when I used to play on it.
#768 [16:56] <mattym> SeanPD, Have you tried to do a password reset?
#769 [16:56] <mattym> SeanPD, Have you tried to do a password reset?
#770 [16:57] * SpecialPotatoes [webchat@c-71-231-130-151.hsd1.wa.comcast.net] has left #minecrafthelp
#771 [16:58] <SeanPD> I have, but no email for it. Is there anyway I can change the email to my most used one I have changed it?
#772 [16:58] * siiko [webchat@108-74-164-21.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#773 [16:58] <mattym> SeanPD, Do you mean you are not receiving the email to reset it?
#774 [16:58] <SeanPD> Indeed
#775 [16:58] <mattym> SeanPD, Was the account ever Migrated?
#776 [16:59] <siiko> i need to reset the security questions
#777 [16:59] <SeanPD> No, Is that the problem.
#778 [16:59] <siiko> yes
#779 [16:59] <mattym> SeanPD, Well, its highly advised to do so as soon as possible.
#780 [17:00] <mattym> SeanPD, Right now, try waiting a full hour without any login attempts then try again.
#781 [17:00] <SeanPD> Ok, Thank you for the help.
#782 [17:00] <mattym> SeanPD, If that does not work, you will need to contact Mojang as described below.
#783 [17:00] <SeanPD> ok
#784 [17:00] <mattym> ??> SeanPD account/send-email
#785 [17:00] <Absol> SeanPD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#786 [17:00] <Absol> SeanPD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#787 [17:00] <mattym> ??> siiko account/challenge-reset
#788 [17:00] * siiko [webchat@108-74-164-21.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#789 [17:00] * SeanPD [webchat@99-72-43-100.lightspeed.bcvloh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#790 [17:05] * Jett [webchat@cpe-101-177-168-48.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#791 [17:05] <Jett> When ever I try to join a server, the game crashes with the exit code '-805306369'.
#792 [17:05] <Jett> How do I fix this
#793 [17:06] <mattym> ??> Jett tools/hjt
#794 [17:06] <Absol> Jett: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#795 [17:06] <Absol> Jett: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#796 [17:08] <Jett> A system scan of Minecraft or the PC
#797 [17:08] <mattym> Jett, The PC, get the linked tool and follow the instructions Absol wrote.
#798 [17:10] <Jett> When I try to run the program, nothing pops up
#799 [17:11] <mattym> Jett, The accept dialogue window may not appear on top, minimize other windows to see if its there.
#800 [17:11] <Jett> thnx
#801 [17:11] <Jett> I just copied it\
#802 [17:12] <mattym> Jett, Get the link as described in the instructions Absol wrote.
#803 [17:12] <Jett> https://paste.ubuntu.com/p/v5Zs4YCKYM/
#804 [17:12] <Jett> There
#805 [17:13] <mattym> Jett, Ok, you have some malware known to trigger that error, do the following
#806 [17:13] <mattym> ??> Jett av/adwcleaner
#807 [17:13] <Absol> Jett: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#808 [17:13] <Absol> Jett: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#809 [17:15] * Jett [webchat@cpe-101-177-168-48.qb02.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#810 [17:23] * Aragon [webchat@38.131.232.182] has joined #minecrafthelp
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#812 [17:26] * Jett [webchat@cpe-101-177-168-48.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#813 [17:26] <Jett> I am back, is there anything else I need to do
#814 [17:30] * fortnite [webchat@pool-173-69-202-201.bltmmd.fios.verizon.net] has joined #minecrafthelp
#815 [17:31] <fortnite> fortnite?
#816 [17:31] <fortnite> i cant seem to play minecraft on my pc
#817 [17:31] <fortnite> i own it on the xbox
#818 [17:32] <fortnite> hello?
#819 [17:32] <fortnite> dad?
#820 [17:35] <fortnite> useless fucks
#821 [17:35] <Absol> fortnite: Please keep it civil
#822 [17:38] * Dac4 [webchat@79-68-126-81.dynamic.dsl.as9105.com] has joined #minecrafthelp
#823 [17:40] * Dac4 [webchat@79-68-126-81.dynamic.dsl.as9105.com] has quit. (Client Quit)
#824 [17:42] <mattym> Jett, Just test the game again now.
#825 [17:45] * Aj [webchat@c-73-100-142-28.hsd1.ct.comcast.net] has joined #minecrafthelp
#826 [17:47] <Aj> So can I transfer a 3Ds copy of a game to a pc mojang account?
#827 [17:48] <mattym> Aj, No
#828 [17:49] <Aj> Is there a way to get a Windows 10 get copy for free
#829 [17:49] <mattym> Aj, No
#830 [17:50] * josh21 [webchat@cpc111607-chwo9-2-0-cust706.19-1.cable.virginm.net] has joined #minecrafthelp
#831 [17:50] <josh21> how do I reset my security questions, when I am unable to reset my password
#832 [17:51] <mattym> josh21, You will need to contact Mojang support.
#833 [17:51] <mattym> ??> josh21 account/send-email
#834 [17:51] <Absol> josh21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#835 [17:51] <Absol> josh21: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#836 [17:51] * josh21 [webchat@cpc111607-chwo9-2-0-cust706.19-1.cable.virginm.net] has quit. (Client Quit)
#837 [17:55] * John [webchat@cpc131338-sotn17-2-0-cust105.know.cable.virginm.net] has joined #minecrafthelp
#838 [17:55] <John> hello?
#839 [17:56] <John> hello?????????
#840 [17:57] <Capfan67> John, Hi.
#841 [17:57] <John> hi
#842 [17:57] <John> I want to change my skin
#843 [17:57] <John> but my email has been deleted and i dont remember one of the security questions
#844 [17:58] <Capfan67> John, So, you can't log into the launcher?
#845 [17:58] <John> the website
#846 [17:58] <Capfan67> John, Ok, but the launcher has a Skins tab for changing your skins.
#847 [17:59] <John> oh does it now?
#848 [17:59] <John> I'll try that
#849 [17:59] <Capfan67> John, Regarding your account, if you don't know your security questions and dont have access to email, you'll need to contact Mojang Support to recover your account.
#850 [18:00] <John> on the skins tab it asks me security questions
#851 [18:00] * piguino [webchat@99-47-142-8.lightspeed.elpstx.sbcglobal.net] has joined #minecrafthelp
#852 [18:00] <piguino> io.netty.channelAbstractChannel$AnnotatedCOnnectException: Connection timed out: no furhter information unknow error
#853 [18:01] <Capfan67> piguino, Multiplayer network timeout errors mean that the server you're trying to connect to didn't respond. Make sure the server is online and properly configured, and verify the address you're connecting to.
#854 [18:01] * John [webchat@cpc131338-sotn17-2-0-cust105.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#855 [18:02] <Capfan67> John, I see. Do you need a link to Mojang Customer Support, to submit a support request?
#856 [18:04] <piguino> The online ip and server is correct , as well as wifi is properly connected?
#857 [18:05] <Capfan67> piguino, Are you connecting to a server at your location, or somewhere on the Internet?
#858 [18:06] <piguino> I believe it is on the internet, others have been able to login to the server and are on currently
#859 [18:06] <Capfan67> piguino, Can you connect to other servers?
#860 [18:08] <piguino> currently on, not sure on why not
#861 [18:09] <Capfan67> piguino, Do you mean "currently no"? If not, try to connect to this test server: mctest.ae97.net
#862 [18:10] * Bryan [webchat@108-90-65-203.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#863 [18:11] <Bryan> hi
#864 [18:11] <piguino> no same thing with connection timed out
#865 [18:11] <Bryan> I need to recover my username, as I haven't played in a long time and wanted to get back on minecraft.
#866 [18:11] <Bryan> ?
#867 [18:12] * Bryan [webchat@108-90-65-203.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#868 [18:15] <piguino> I made sure that we are on the same edition, and restarted my computer
#869 [18:19] <Capfan67> piguino, I need to head out for a bit. Generally speaking, AV/Firewall software in your system and/or router can block connection.
#870 [18:20] <piguino> ok thanks
#871 [18:20] <Capfan67> piguino, The next step will be to run a report an look for any incompatible software. Meanwhile, here is a list of them to glance through:
#872 [18:20] <Capfan67> piguino, https://minecraftirc.net/support-articles/known-incompatible-software/
#873 [18:37] * Val [webchat@104-60-14-182.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#874 [18:37] * Val [webchat@104-60-14-182.lightspeed.nsvltn.sbcglobal.net] has quit. (Client Quit)
#875 [18:38] * Val [webchat@104-60-14-182.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#876 [18:39] <Val> So, I have an issue connection issue while attempting to connect with my friend over LAN, with error code io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#877 [18:40] * Dread [webchat@71-83-31-192.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#878 [18:41] <Val> I've tried disabling my firewall and deleting the 4.1.25 Final.
#879 [18:41] * Dread [webchat@71-83-31-192.dhcp.mdsn.wi.charter.com] has quit. (Client Quit)
#880 [18:42] <Val> Although it seems that it's changed from "Connection refused" to "Connection timed out"
#881 [18:43] <Val> And I now see his server on my "LAN worlds" spot of the Multiplayer window.
#882 [18:44] <Val> cancel that, It works now for some reason.
#883 [18:44] * Val [webchat@104-60-14-182.lightspeed.nsvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#884 [18:47] * Lord_of_Life_ [~Lord@77.28.169.71] has quit. (Ping timeout: 190 seconds)
#885 [18:53] * Lord_of_Life [~Lord@77.28.164.203] has joined #minecrafthelp
#886 [18:58] * Jayson [webchat@cpe-74-140-89-174.columbus.res.rr.com] has joined #minecrafthelp
#887 [18:59] <Jayson> Hey. I need a lot of help with my account right now
#888 [19:01] <Jayson> I made a Yahoo account 6 years ago that I don't remember any of the details to. Since this was 6 years ago, I don't know my Yahoo password and don't have the old phone number I had 6 years ago. I also don't remember what my security questions are for my Mojang account even though I can access it through the passowrd
#889 [19:01] <Jayson> Why do I have to answer security questions if I know the password? I just want to be able to switch email accounts so this won't happen again
#890 [19:04] <Jayson> Please :(
#891 [19:10] * KiamaLib [webchat@ppp59-167-172-186.static.internode.on.net] has joined #minecrafthelp
#892 [19:12] <mattym> ??> Jayson account/send-email
#893 [19:12] <Absol> Jayson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#894 [19:12] <Absol> Jayson: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#895 [19:13] <Jayson> Sorry mattym but i aint sharing personal stuff in a public chat
#896 [19:13] <mattym> Jayson, No one asked you to.
#897 [19:13] <Jayson> You literally said Jayson account/send-email
#898 [19:13] <KiamaLib> We want to host a MinecraftPE 1.10 server for both Win10 and mobile devices to play together, however my Win10 launcher has installed as 1.10.1 - but there is no equivalent for Android/iOS, so I want to roll my launcher back to 1.10.0. How do I do this please!
#899 [19:14] <mattym> Jayson, Read the actual instructions you were given.
#900 [19:14] <Jayson> Yeah from absol not u
#901 [19:15] <mattym> KiamaLib, You cannot. See if the software works for both, as sometimes minor versions do not effect it.
#902 [19:15] <mattym> Jayson, What I said was a command to make Absol write that.
#903 [19:15] * Dilliin [webchat@67-197-177-41.rh5.cm.dyn.comporium.net] has joined #minecrafthelp
#904 [19:15] <Jayson> Mmmmhm
#905 [19:16] <Dilliin> Hello
#906 [19:16] <Dilliin> im having problems with going in servers
#907 [19:17] <mattym> Dilliin, Explain the problem.
#908 [19:18] <Dilliin> when i go to multiplayer it just says cannot connect to servers
#909 [19:18] <mattym> Dilliin, Are you sure you have entered the correct info/address of the server?
#910 [19:19] <Dilliin> yes for all my servers that usally worked like i could get on hypixel and mineplex but now they just dont work
#911 [19:20] <mattym> ??> Dilliin tools/hjt
#912 [19:20] <Absol> Dilliin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#913 [19:20] <Absol> Dilliin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#914 [19:21] <Dilliin> ok doing that right now
#915 [19:22] * _Relentless_ [webchat@CPE9050cad306a3-CM9050cad306a0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#916 [19:23] * Colin [webchat@c-174-57-135-230.hsd1.nj.comcast.net] has joined #minecrafthelp
#917 [19:24] <Colin> Every time I enter a realms server it crashes for everyone
#918 [19:24] <Colin> Windows 10, 1.13.2
#919 [19:24] <Colin> no mods
#920 [19:24] <Colin> A few other people on the server have the same problem
#921 [19:25] <mattym> Colin, We dont do much Realms support here. Best bet is to check in the forums or bug tracker.
#922 [19:25] <Dilliin> how do i copy it
#923 [19:25] <Dilliin> im on the paste website
#924 [19:25] <Colin> okay
#925 [19:26] <Dilliin> are you there?
#926 [19:27] <mattym> Dilliin, Copy the address/url of the page.
#927 [19:27] <Dilliin> ok
#928 [19:28] <Dilliin> https://paste.ubuntu.com/p/kStmwmpnxc/
#929 [19:29] <mattym> Dilliin, McAfees firewall can interfere with server connections, remove it with the instructions Absol will provide.
#930 [19:29] <mattym> ??> Dilliin av/mcafee/uninstall
#931 [19:29] <Absol> Dilliin: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#932 [19:34] * joe [webchat@75-9-81-195.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#933 [19:34] <joe> hi
#934 [19:35] * joe [webchat@75-9-81-195.lightspeed.milwwi.sbcglobal.net] has quit. (Client Quit)
#935 [19:37] * grace [webchat@61.106.119.162] has joined #minecrafthelp
#936 [19:37] <grace> I bought a wrong version of Minecraft.
#937 [19:37] <grace> The game was not played because of different versions.
#938 [19:38] <grace> I asked for a refund, but I haven't answered for five days.
#939 [19:38] <grace> Please ask for a favor.
#940 [19:39] <mattym> grace, What version did you buy?
#941 [19:39] <grace> window 10 version
#942 [19:42] <mattym> grace, I am not sure if things purchased through the Windows Store are eligible for refunds, but you would need to talk to their support.
#943 [19:42] <grace> I never played a game because I was not playing.
#944 [19:44] <grace> I sent a mail. <help2@mojang.com>, Mojang<noreply@mojang.com>
#945 [19:44] <grace> When can I get an answer to my mail? I've been waiting for five days.
#946 [19:44] * Dilliin [webchat@67-197-177-41.rh5.cm.dyn.comporium.net] has quit. (Quit: webchat.esper.net)
#947 [19:45] <Jayson> If there any other advice on how I can get my account back other than waiting a year for an email back from Mojang
#948 [19:45] <Jayson> *Is
#949 [19:47] * liza [webchat@74.82.63.204] has joined #minecrafthelp
#950 [19:47] * liza [webchat@74.82.63.204] has quit. (Network ban)
#951 [19:47] <mattym> grace, Mojang does not handle that version.
#952 [19:47] <mattym> Jayson, No
#953 [19:47] * Dilliin [webchat@67-197-177-41.rh5.cm.dyn.comporium.net] has joined #minecrafthelp
#954 [19:48] <Dilliin> Hello?
#955 [19:48] <Jayson> No wonder Mojang sucks ass now if they make you answer security questions for logging in to your account now lmao
#956 [19:49] <mattym> Jayson, Well, don't forget your answers.
#957 [19:49] <Jayson> I made my account when I was 13
#958 [19:49] <Jayson> And security questions aren't meant for when you can already access your account with your password
#959 [19:50] <Jayson> It's retarded that I can understand every detail about my account except all my security questions and still not be able to get in
#960 [19:58] * Davey_Jones [webchat@24-171-118-248.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#961 [19:59] <Davey_Jones> Everytime I try to start up a world, I get an error that says "Java Platform SE Binary stopped working" and the game crashes. Have reinstalled the game and java but still having the same issue
#962 [20:00] <mattym> ??> Davey_Jones tools/hjt
#963 [20:00] <Capfan67> Davey_Jones, That sometimes happens if you have incompatible software installed. Let's look:
#964 [20:00] <Absol> Davey_Jones: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#965 [20:00] <Absol> Davey_Jones: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#966 [20:03] * Jm [webchat@75-110-237-116.washcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#967 [20:04] <Jm> hello
#968 [20:04] <Jm> So can we not pay with debit cards or is it just credit only?
#969 [20:05] <Jm> #minecrafthelp So can we not pay with debit cards or is it just credit only?
#970 [20:05] <Jm> #minecrafthelp
#971 [20:05] <mattym> Jm, Is the debit card tied directly to your bank?
#972 [20:05] <Jm> yes
#973 [20:05] <Jm> #minecrafthelp yes
#974 [20:06] <mattym> Jm, Call the bank, tell them you need to make an International Transaction.
#975 [20:06] <Jm> okay and is there also cards i can buy for realms?
#976 [20:07] <mattym> Jm, I am not sure if there are or not.
#977 [20:07] * Davey_Jones [webchat@24-171-118-248.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#978 [20:07] <Jm> oh okay
#979 [20:07] * Jm [webchat@75-110-237-116.washcmtc01.res.dyn.suddenlink.net] has quit. (Client Quit)
#980 [20:08] <Davey_Jones> Can you send the link I copy everything from the san's logfile again?
#981 [20:08] <Davey_Jones> the scan's
#982 [20:09] <mattym> ??> Davey_Jones tools/hjt
#983 [20:09] <Absol> Davey_Jones: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#984 [20:09] <Absol> Davey_Jones: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#985 [20:10] <Davey_Jones> https://paste.ubuntu.com/
#986 [20:11] <Davey_Jones> does that work?
#987 [20:12] <mattym> Davey_Jones, Make sure you have hit the paste button on the site, it will take you to a new page.
#988 [20:12] <Davey_Jones> https://paste.ubuntu.com/p/B62Zkm7gmc/
#989 [20:12] <Davey_Jones> got it
#990 [20:12] <mattym> ??> Davey_Jones av/bytefence
#991 [20:12] <Absol> Davey_Jones: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#992 [20:14] <mattym> Davey_Jones, Once you have uninstalled that, do the following as well.
#993 [20:14] <mattym> ??> Davey_Jones av/adwcleaner
#994 [20:14] <Absol> Davey_Jones: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#995 [20:14] <Absol> Davey_Jones: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#998 [20:17] <Davey_Jones> all of that is done! should it work now?
#999 [20:21] <mattym> Davey_Jones, Give it a try.
#1000 [20:31] <Davey_Jones> works like a charm. thanks for the help, glad to get malware off my computer.
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#1002 [20:34] <ravenmaster> hello, i am hosting my own server which has worked well up until today. when i try to join i get this error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information. i know the server is online because i have another friend online right now
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