#1 [00:17] * Riggz [webchat@96-3-215-196-static.midco.net] has joined #minecrafthelp
#2 [00:17] <Riggz> I can't login, download, or get minecraft to work in anyway on my pc. Any suggestions would help.
#3 [01:56] * cubedX3 [webchat@cpe-120-146-25-121.static.vic.bigpond.net.au] has joined #minecrafthelp
#4 [01:59] <cubedX3> hi i was wondering if there was a fix for the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information error i cant even join my own server or locally host
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#8 [02:34] <stiv55> good morning i need help i was buy minecraft something 1 year ago and from few days i can;t log in dont know why , i send e mail but anyone replay me from long time what i can i do for have my accunt again please
#9 [02:34] * Absol kicked stiv55 from #minecrafthelp (Reason: tiv55 :Keep it civilized, you are just a human being)
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#11 [02:35] <stiv55> good morning i need help i was buy minecraft something 1 year ago and from few days i can;t log in dont know why , i send e mail but anyone replay me from long time what i can i do for back it again please
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#14 [02:37] <stiv55> good morning i need help i was buy minecraft something 1 year ago and from few days i can;t log in dont know why , i send e mail but anyone replay me from long time what i can i do for back it again please
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#23 [05:35] * enirtakenna [webchat@87-49-45-241-mobile.dk.customer.tdc.net] has joined #minecrafthelp
#24 [05:39] <enirtakenna> Hi minecrafthelp, I've now tried to connect my BF to my Minecraft World, but nothing works. This is really frustrating.
#25 [05:39] <enirtakenna> Everything is up-to-date. We have the same version of Minecraft. I've made sure the firewall allows both javaw.exe and Minecraft Launcher (on both pc's). I've tried several times to push connect via IPv4 adresses and the server adress. I've tried pinging. Nothing works. I've tried to connect to my BF Minecraft World as well. HELP
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#28 [06:12] * dsave [webchat@82.219.55.253] has joined #minecrafthelp
#29 [06:13] <dsave> outdated client on education edition
#30 [06:23] * Anna5 [webchat@CPEf0f2495b3963-CMf0f2495b3960.cpe.net.cable.rogers.com] has joined #minecrafthelp
#31 [06:23] <Anna5> Hello
#32 [06:23] <Anna5> is anyone on
#33 [06:23] <Anna5> is anyone on
#34 [06:24] * Anna5 [webchat@CPEf0f2495b3963-CMf0f2495b3960.cpe.net.cable.rogers.com] has left #minecrafthelp
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#38 [06:50] * Someone [webchat@CPEf0f2495b3963-CMf0f2495b3960.cpe.net.cable.rogers.com] has joined #minecrafthelp
#39 [06:50] <Someone> hello
#40 [06:53] * anando108 [webchat@ip170-245-58-62.adsl.versatel.nl] has joined #minecrafthelp
#41 [06:53] <anando108> Hello there, Im on linux and when I try to login to my launcher it says " Could not connect to server"
#42 [07:16] * Someone [webchat@CPEf0f2495b3963-CMf0f2495b3960.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#43 [07:35] * dsave [webchat@82.219.55.253] has quit. (Quit: webchat.esper.net)
#44 [08:01] <Morpheus> anando108, Hey.
#45 [08:01] <Morpheus> Your issue is usually caused by a program blocking the connection to mojangs servers. Let's take a look at your running processes: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#46 [08:01] <Morpheus> ??> anando108 tools/hjt
#47 [08:01] <Absol> anando108: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#48 [08:01] <Absol> anando108: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#49 [08:11] * Salt [webchat@c-67-168-81-99.hsd1.wa.comcast.net] has joined #minecrafthelp
#50 [08:11] <Salt> hello?
#51 [08:11] <Morpheus> Salt, Hey! How can we help?
#52 [08:12] <Salt> When i try to reset my password it keeps saying Error Invalid token and now it also wont send me a email
#53 [08:13] <Morpheus> ??> Salt account/send-email
#54 [08:13] <Absol> Salt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#55 [08:13] <Absol> Salt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#56 [08:13] <Salt> I got the account when i was in kindergarten and it was on my moms email and i migrated it to my email im kinda stuck
#57 [08:14] <Morpheus> Salt, Put as much information as you can into the email. If you can't remember your transaction ID ask for alternate verification methods
#58 [08:14] <Salt> where?
#59 [08:14] <Morpheus> Salt, In the email form, just pop in the box that you don't know the transaction ID and that you'd like some other verification methods
#60 [08:15] <Salt> oh ok lemme trty that
#61 [08:15] <Salt> also when i try to reset the password it doesnt send it to my email anymore?
#62 [08:16] <Morpheus> That's a known issue, it's usually caused by giving your information to 3rd party websites
#63 [08:17] <Salt> It sent it to me this morning but it never sent me a new link when i requested a new one?
#64 [08:18] <Morpheus> Salt, Mojang will be able to sort that as well I think when you email them
#65 [08:27] <Salt> One last question
#66 [08:28] <Salt> DO you think this will be able to be fixed because i looked around for a while and alot of people were having this issue. I was considering buying a new account
#67 [08:29] * maro [~maro@port-92-196-43-209.dynamic.qsc.de] has joined #minecrafthelp
#68 [08:33] * Anna5 [webchat@CPEf0f2495b3963-CMf0f2495b3960.cpe.net.cable.rogers.com] has joined #minecrafthelp
#69 [08:33] <Anna5> Hello anyone on?
#70 [08:33] <Capfan67> Anna5, Lots of anyones are on.
#71 [08:33] <Anna5> I am trying to play online with my brother on Minecraft through a LAN world. I've tried to do a direct connect, I've tried to make it into a server, I've tried making a new world with the seed. Nothing seems to be working. Every time I do a direct connect it is giving me this error 'io.netty.channel.AbsractChannel$AnnotatedConnectException: Connect
#72 [08:33] <Anna5> ion refused: no further information' What does that mean.
#73 [08:33] <Anna5> could anyone help me with this
#74 [08:34] <Capfan67> Anna5, Are you both at the same location?
#75 [08:34] <Anna5> yes
#76 [08:34] <Capfan67> Anna5, Both running Windows?
#77 [08:34] <Anna5> yes
#78 [08:35] <Capfan67> Anna5, This usually boils down to AV/Firewall softare blocking the connection. To test, temporarily disable the firewall on both machines. Then launch Minecraft and test again.
#79 [08:35] <Anna5> okay thank you.
#80 [08:36] <Anna5> bye
#81 [08:37] <Salt> Uh so i have the minecraft launcher but wont let me change password should i just make a new account through the minecraft launcher
#82 [08:38] * Anna5 [webchat@CPEf0f2495b3963-CMf0f2495b3960.cpe.net.cable.rogers.com] has joined #minecrafthelp
#83 [08:38] <Anna5> Sorry crashed
#84 [08:38] <Anna5> are you still here
#85 [08:38] <Capfan67> Anna5, Yes.
#86 [08:38] <Anna5> How would I disable the firewall?
#87 [08:39] <Anna5> Sorry I'm new at this
#88 [08:40] * Salt [webchat@c-67-168-81-99.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#89 [08:40] <Capfan67> Anna5, That depends on what AV/Firewall software and Windows Version you have installed. For Win10, with no other AV software, you might start with Settings>Update & Security>Firewall & Network. From here, you can disable.
#90 [08:41] <Capfan67> Anna5, If you have a 3rd party Firewall installed, that page should tell you.
#91 [08:41] <Anna5> okay thank you
#92 [08:42] <Anna5> I went to update & Security but I couldn't find a Firewall & Network section
#93 [08:43] <Capfan67> Anna5, Sorry, I skipped "Windows Security" on the left.
#94 [08:43] <Anna5> Thank you
#95 [08:45] <Anna5> I looked for the app minecraft but could not find it
#96 [08:45] <Capfan67> Anna5, There isn't a "minecraft" app. It's a Java Application. ...but your mission was to disable the firewall on both machines to test.
#97 [08:46] <Anna5> ok
#98 [08:46] <Anna5> My dad doesn't want me to disable the firewall but I can let the app through would that work
#99 [08:48] <Capfan67> Anna5, If you have someone qualified to help you manage the firewall, then use that resource. We recommend *Temporarily* disabling the firewall as a confidence test. If you attempt to allow Javaw.exe through the firewall, that test is only valid if you know how to do that properly.
#100 [08:48] <Capfan67> Anna5, Having said that, I'd defer to your dad's expertise.
#101 [08:49] <Anna5> okay thank you for your help
#102 [08:58] * dhtdht020 [~dhtdht020@46-117-79-150.bb.netvision.net.il] has joined #minecrafthelp
#103 [09:19] <anando108> hee
#104 [09:19] <anando108> Im on linux and when I try to login to my launcher it says " Could not connect to server"
#105 [09:22] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#108 [09:23] * maro [~maro@port-92-196-43-209.dynamic.qsc.de] has quit. (Quit: Kein Bock mehr)
#109 [09:24] * jason5125 [uid355378@id-355378.stonehaven.irccloud.com] has left #minecrafthelp
#110 [09:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#111 [09:47] * TuyenAnhHD [webchat@mue-88-130-62-239.dsl.tropolys.de] has joined #minecrafthelp
#112 [09:49] <TuyenAnhHD> My date of birth is wrong because 12/07/2004 should understand. Pls can set my right date
#113 [09:50] <Capfan67> TuyenAnhHD, Date of Birth is something you can't change yourself. Only Mojang can change that for you. You can submit a support request here:
#114 [09:50] <Capfan67> ??> TuyenAnhHD account/send-email
#115 [09:50] <Absol> TuyenAnhHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#116 [09:50] <Absol> TuyenAnhHD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#117 [09:53] * Jannick19921 [webchat@mue-88-130-80-201.dsl.tropolys.de] has joined #minecrafthelp
#118 [09:53] * adamangus14 [webchat@213.205.194.25] has joined #minecrafthelp
#119 [09:54] <adamangus14> im un able to get into my game
#120 [09:54] <Capfan67> adamangus14, What happens when you try?
#121 [09:54] <adamangus14> Unable to save download. ambient5.ogg
#122 [09:54] <adamangus14> Name: ambient5.ogg
#123 [09:55] <adamangus14> this is what comes up
#124 [09:55] <Capfan67> ??> adamangus14 tools/hjt
#125 [09:55] <Absol> adamangus14: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#126 [09:55] <Absol> adamangus14: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#127 [09:57] <Jannick19921> #minecrafthelp After a couple of years i wanted to play minecraft again but my account is not avabible and when i want to create a mojang account it didnt worked and also i cant login with my email adress back then
#128 [09:57] <Capfan67> Jannick19921, What happens when you try to login?
#129 [09:58] <Jannick19921> Nothing, my username and passwort dont function
#130 [09:58] <Capfan67> Jannick19921, You don't get an error, or a message?
#131 [09:58] <Jannick19921> just ur password is false
#132 [09:59] <Jannick19921> or your username
#133 [09:59] <Capfan67> Jannick19921, Have you tried resetting your password?
#134 [09:59] * adamangus14 [webchat@213.205.194.25] has quit. (Quit: webchat.esper.net)
#135 [10:00] <Jannick19921> yes but i dont get an email when i try it and also when i created a mojang account with my email adress from back then there ist only the minecraft demo avabible
#136 [10:01] <Capfan67> Jannick19921, Was your account migrated? In other words, did you login with username or email?
#137 [10:02] <Jannick19921> back then i login with my username
#138 [10:02] <Capfan67> what was your minecraft character name?
#139 [10:02] <Jannick19921> Jannick19921
#140 [10:02] * Rwwby [webchat@05476a25.skybroadband.com] has joined #minecrafthelp
#141 [10:03] <Capfan67> Jannick19921, Did you change your name to DawajGalafajter in 2018?
#142 [10:03] * Rwwby [webchat@05476a25.skybroadband.com] has quit. (Client Quit)
#143 [10:03] <Jannick19921> No
#144 [10:03] <Jannick19921> omg
#145 [10:03] <Jannick19921> i got hacked
#146 [10:03] <Capfan67> Jannick19921, It appears that your account has been stolen: https://namemc.com/search?q=Jannick19921
#147 [10:03] <Capfan67> Jannick19921, You will need to contact Mojang Customer Support:
#148 [10:03] * ExtazyX [webchat@89-86-49-122.abo.bbox.fr] has joined #minecrafthelp
#149 [10:03] <Capfan67> ??> Jannick19921 account/send-email
#150 [10:03] <ExtazyX> salut !
#151 [10:03] <Absol> Jannick19921: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#152 [10:04] <Absol> Jannick19921: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#153 [10:04] <ExtazyX> mon compte minecraft est passé en mode démo ... des personnes pour m'aider
#154 [10:05] <Capfan67> ExtazyX, Was it working previously, or is this a new account?
#155 [10:07] * ExtazyX [webchat@89-86-49-122.abo.bbox.fr] has quit. (Client Quit)
#156 [10:14] * dhtdht020 [~dhtdht020@46-117-79-150.bb.netvision.net.il] has quit. (Remote host closed the connection)
#157 [10:20] * ethan4d4 [webchat@176-132-166-11.abo.bbox.fr] has joined #minecrafthelp
#158 [10:20] <ethan4d4> Process crashed with exit code -805306369
#159 [10:20] <Galaxy_2Alex> ethan4d4, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#160 [10:20] <Galaxy_2Alex> ??> ethan4d4 tools/hjt
#161 [10:20] <Absol> ethan4d4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#162 [10:21] <Absol> ethan4d4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#163 [10:22] <ethan4d4> i am french
#164 [10:23] <ethan4d4> but i dont understand
#165 [10:23] <Galaxy_2Alex> ethan4d4, Use a translation tool - we only offer support in English.
#166 [10:23] <ethan4d4> yes thank
#167 [10:26] <ethan4d4> https://pastebin.com/ngBBKQ0R
#168 [10:27] <ethan4d4> its this
#169 [10:27] <Galaxy_2Alex> ??> ethan4d4 av/adwcleaner
#170 [10:27] <Absol> ethan4d4: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#171 [10:27] <Absol> ethan4d4: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#172 [10:28] * ethan4d4 [webchat@176-132-166-11.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#173 [10:29] * ethan4d4 [webchat@176-132-166-11.abo.bbox.fr] has joined #minecrafthelp
#174 [10:29] <ethan4d4> ok i am here
#175 [10:29] <Galaxy_2Alex> ethan4d4, Try running the game now.
#176 [10:30] <ethan4d4> ok
#177 [10:30] <ethan4d4> wait please
#178 [10:31] <ethan4d4> thank you
#179 [10:31] <ethan4d4> omg
#180 [10:31] <ethan4d4> super efficient very good
#181 [10:32] * ethan4d4 [webchat@176-132-166-11.abo.bbox.fr] has quit. (Client Quit)
#182 [10:42] * Nick [webchat@102.199.195.35.bc.googleusercontent.com] has joined #minecrafthelp
#183 [10:43] * Nick is now known as Guest73749
#184 [10:44] <Guest73749> Hi, there. My daughter (8) has a Minecraft account I set up for her about a week ago. We've found a group of kids her age who've invited her to play in realm, but Mojang says she needs parental consent first. I'd assumed I'd granted this when I was asked if I gave consent for her to have the account?
#185 [10:44] <CubeTheThird> ??< info/coppa
#186 [10:45] <Galaxy_2Alex> ??> Guest73749 account/gdpr
#187 [10:45] <Absol> Guest73749: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#188 [10:45] <CubeTheThird> ah
#189 [10:46] <Capfan67> coppa for the US, gdpr for Europe, though essentially the same outcome.
#190 [10:46] <Guest73749> Thanks. I did so, and was taken into the account, but nowhere in the account profile does it give the option to provide consent?
#191 [10:47] <Galaxy_2Alex> Guest73749, Does it say "Your account information is complete" when you log in on the page Absol gave you?
#192 [10:47] <Guest73749> No. It says it's all complete and up to date.
#193 [10:47] <Guest73749> Sorry. Yes, it does. Read you question as a negative!
#194 [10:47] <Galaxy_2Alex> Guest73749, Where does it say that you still need consent?
#195 [10:48] <Guest73749> When I click on Minecraft Realms on the opening page of Minecraft.
#196 [10:48] <Galaxy_2Alex> ??> Guest73749 launcher/relog
#197 [10:48] <Absol> Guest73749: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#198 [10:49] <Guest73749> Will do. Hope it works!
#199 [10:50] * Sparkness [webchat@dslb-088-076-244-194.088.076.pools.vodafone-ip.de] has joined #minecrafthelp
#200 [10:51] <Guest73749> Ugh. Didn't work. Logged out. Logged back in (username/pw automatic) and still says parental consent needed.
#201 [10:52] <Galaxy_2Alex> Guest73749, And you are certain that the same login data is used?
#202 [10:53] <Guest73749> Yes. Also cleared username and password and typed them in from scratch, to be sure.
#203 [10:54] * Sparkness [webchat@dslb-088-076-244-194.088.076.pools.vodafone-ip.de] has quit. (Client Quit)
#204 [10:54] <Galaxy_2Alex> Guest73749, What is the exact error message you get when trying to go to Realms?
#205 [10:56] <Guest73749> Opening paragraph explains COPPA and GDPR. Second paragraph says: "You may need to obtain parental consent before accessing your Realms account". Third par explains needing to migrate from old Minecraft to Mojan, which doesn't apply to us. Then I click on the given link to "Update Account". But when I go into our account profile, there is no option
#206 [10:56] <Guest73749> allowing us to provide consent.
#207 [10:58] <Galaxy_2Alex> Guest73749, The only solution I can find is to contact Mojang. Considering the current response time, I would also ask for a partial refund or extension of the Realm for the time that will be lost.
#208 [10:58] <Galaxy_2Alex> ??> Guest73749 mojang/email
#209 [10:58] <Absol> Guest73749: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#210 [10:58] <Absol> Guest73749: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#211 [10:59] <Guest73749> Thanks @Absol. Sigh. Entering the bog now. Thanks also to @Galaxy_2Alex for all your time and trouble to help with this.
#212 [11:00] * Thyren [webchat@87.214.200.21] has joined #minecrafthelp
#213 [11:03] * Guest73749 [webchat@102.199.195.35.bc.googleusercontent.com] has quit. (Quit: webchat.esper.net)
#214 [11:05] <Thyren> https://paste.gg/p/anonymous/3b91a99156ed4e97bf97b609673c1427
#215 [11:05] <Capfan67> ??> Thyren account/hacked
#216 [11:05] <Absol> Thyren: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#217 [11:05] <Absol> Thyren: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#218 [11:05] <Galaxy_2Alex> Thyren, If you have already contacted Mojang Accoun Support, wait for them to answer.
#219 [11:06] <Thyren> okay
#220 [11:06] <Thyren> Capfan67 yes
#221 [11:37] * Marrow [webchat@cgn85-194-6-79.bredband.comhem.se] has joined #minecrafthelp
#222 [11:38] <Marrow> Hello my login is wierd, i have security questions and i cant change them, dosen't remember the beacuse i was like 9 when i changed them
#223 [11:38] * Shadwow918 [webchat@98.124.117.92] has joined #minecrafthelp
#224 [11:39] <Galaxy_2Alex> Marrow, https://help.mojang.com/customer/en/portal/articles/2598286-resetting-security-questions?b_id=5408
#225 [11:40] <Marrow> i cant do that beacuse it says i must contact customer support but i can't find it
#226 [11:40] <Galaxy_2Alex> Marrow, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#227 [11:40] <Galaxy_2Alex> ??> Marrow account/trans-id
#228 [11:40] <Absol> Marrow: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#229 [11:40] <Galaxy_2Alex> ??> Marrow account/send-email
#230 [11:40] <Absol> Marrow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#231 [11:40] <Absol> Marrow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#232 [11:41] <Shadwow918> I have changed emails, can't log into other old email. I have forgotten my security questions. I went to change the email for the account, so I could reset the questions, but I need to enter the security questions!
#233 [11:41] <Galaxy_2Alex> Shadwow918, Have you already submitted an account support request to Mojang?
#234 [11:42] <Shadwow918> I emailed them, they havent gotten back. I got a new computer and want to download the game but can't because of this
#235 [11:42] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#236 [11:42] <Galaxy_2Alex> Shadwow918, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#237 [11:42] <Shadwow918> so there's nothing I can do?
#238 [11:43] <Galaxy_2Alex> Shadwow918, Yes, there is: Wait for them to answer.
#239 [11:43] <Shadwow918> I meant right now. But thanks for the help anyways, It's cool you guys do this
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#241 [11:55] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
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#243 [12:14] * Dilliin [webchat@67-197-177-41.rh5.cm.dyn.comporium.net] has joined #minecrafthelp
#244 [12:14] <Dilliin> hello?
#245 [12:15] <Galaxy_2Alex> Dilliin, Hello
#246 [12:15] <Dilliin> im having problems with getting in to servers
#247 [12:15] <Galaxy_2Alex> Dilliin, What problems?
#248 [12:15] <Dilliin> when i press multiplayer it just says cannot connect
#249 [12:16] <Galaxy_2Alex> Dilliin, What is the exact error message?
#250 [12:16] <Dilliin> one sec let me start minecraft
#251 [12:16] <Dilliin> i know it does says something about java
#252 [12:19] <Dilliin> it says java.lang.NullPointerException; Group
#253 [12:19] <Dilliin> and soemtimes it says java.lang.NullPointerException; connection refused
#254 [12:19] <Dilliin> no further info
#255 [12:20] <Galaxy_2Alex> ??> Dilliin av/adwcleaner
#256 [12:20] <Absol> Dilliin: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#257 [12:20] <Absol> Dilliin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#258 [12:30] * XxTobeyxX [webchat@85-127-68-128.dsl.dynamic.surfer.at] has joined #minecrafthelp
#259 [12:31] <XxTobeyxX> hello i downloaded the launcher and now there is a Pub up where stand the downloaded data can´t be saved. (step3.ogg)
#260 [12:31] <Galaxy_2Alex> ??> XxTobeyxX error/download
#261 [12:31] <Absol> XxTobeyxX: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#262 [12:32] * JJAbraham [webchat@p5DD0D73D.dip0.t-ipconnect.de] has joined #minecrafthelp
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#264 [12:47] * Bonbon251103 [webchat@nat-106.starnet.cz] has joined #minecrafthelp
#265 [12:48] <Bonbon251103> Hello
#266 [12:48] <Galaxy_2Alex> Bonbon251103, Hello
#267 [12:48] <Bonbon251103> Can I please ask for help? :)
#268 [12:48] <Galaxy_2Alex> Bonbon251103, You can
#269 [12:49] <Bonbon251103> my minecraft launcher doesnt want to star
#270 [12:49] <Bonbon251103> start
#271 [12:49] <Galaxy_2Alex> Bonbon251103, The launcher, or the game?
#272 [12:49] <Bonbon251103> Both
#273 [12:49] <Galaxy_2Alex> Bonbon251103, Does it show up in the task bar?
#274 [12:49] <Bonbon251103> yes it das
#275 [12:50] <Bonbon251103> does
#276 [12:50] <Galaxy_2Alex> Bonbon251103, Hover over the Minecraft Icon, then move the mouse up to the preview window, right-click, and press "Maximise". Visual aid: http://i.imgur.com/XcZUMUg.png
#277 [12:50] <Bonbon251103> Thank you :) I will go try it
#278 [12:52] <Bonbon251103> Galaxy_2Alex it works thanks so much :)
#279 [13:16] * stevem [webchat@66.195.42.6] has joined #minecrafthelp
#280 [13:16] <stevem> I have a licensing/sales question. Can someone here help with that?
#281 [13:16] <Galaxy_2Alex> stevem, Depends, what is the question?
#282 [13:17] <stevem> I am looking for a contact to inquire about bulk licensing for the Java edition for use in education. The Education edition will not work for us.
#283 [13:17] <Galaxy_2Alex> stevem, Unfortunately, the Java Edition is not eligible for any kind of bulk licensing.
#284 [13:18] * MastrChefRocks [webchat@c-66-235-45-32.npv.wa.customer.broadstripe.net] has joined #minecrafthelp
#285 [13:18] <stevem> ok. thanks. According to the TOU, parallel use of a single license is not allowed. Any idea if sequential use is?
#286 [13:19] <Galaxy_2Alex> stevem, I don't think so. A Minecraft (Java Edition) account is always bound to the person who accepts the EULA, and cannot be given to anyone else.
#287 [13:20] <stevem> Thank you
#288 [13:28] * tumbleweed [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has joined #minecrafthelp
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#293 [13:45] * Joel [webchat@c-69-253-67-15.hsd1.pa.comcast.net] has joined #minecrafthelp
#294 [13:45] * Joel is now known as Guest69435
#295 [13:46] <Guest69435> I have tried to get into minecraft but when the mojang screen pops up, it freezes. What should I do?
#296 [13:46] <Galaxy_2Alex> ??> Guest69435 av/adwcleaner
#297 [13:46] <Absol> Guest69435: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#298 [13:46] <Absol> Guest69435: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#299 [13:48] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#301 [14:44] * AWokEN [webchat@ip-173-131-255-37.phnxaz.spcsdns.net] has joined #minecrafthelp
#302 [14:44] <AWokEN> anybody know why the VoxelModPack wont downloald MCPatcher???
#303 [14:45] <CubeTheThird> AWokEN, sorry this channel only deals with vanilla minecraft
#304 [14:46] <AWokEN> where should i put themcpatcher-4.3.2_03.jar file, for voxelpack?
#305 [14:48] <CubeTheThird> AWokEN, I recommend you look on the minecraft forums for info about that
#306 [14:54] * Ballscutter [webchat@cpe-75-185-106-241.cinci.res.rr.com] has joined #minecrafthelp
#307 [14:54] <Ballscutter> Hey
#308 [14:55] <Ballscutter> Does anyone know much about the umm realm inviting cross platforms?
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#317 [16:11] * bruce [webchat@pat-knt-wireless-186.net.kent.edu] has joined #minecrafthelp
#318 [16:13] <bruce> i have an account i made in 2012 and tried to get on but mojang is saying i own an account but not a copy of mincraft and i need to purchase it ( do accounts expire)
#319 [16:14] <mattym> bruce, When you last logged in, did you use an email and password, or username and password?
#320 [16:15] <bruce> email and password
#321 [16:16] <mattym> bruce, Are you sure you are using the same/correct email that the purchase was on?
#322 [16:17] * Dargiadragon [webchat@173-25-8-35.client.mchsi.com] has joined #minecrafthelp
#323 [16:17] <bruce> yes i logged in using the same email and password from 7 years ago no problem (also only had one email in 2012)
#324 [16:17] <Dargiadragon> Has anyone gotten an email from the mojang support team?
#325 [16:18] <mattym> bruce, And what does it say on the page if you log in at account.mojang.com/me ?
#326 [16:18] <mattym> Dargiadragon, Are you looking for a password reset, or a reply from the support ticket form?
#327 [16:19] * test [webchat@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#328 [16:19] <Dargiadragon> I've gotten a reply and I was just wondering how fast they are at replying. My case was started today and they asked for a bunch of info. I was just wondering as well if I replied correctly as the email asks for me to reply above the line.
#329 [16:20] <bruce> what do you mean when you say what does it say when i log in form that site
#330 [16:21] <mattym> Dargiadragon, What type of issue was it?
#331 [16:21] <mattym> bruce, After you log in there, what do you see on the page? (do not write any personal info here)
#332 [16:22] <Dargiadragon> An account migration issue. I couldn't remember all my old minecraft info for the new mojang site and stuff.
#333 [16:22] <bruce> it has all my info and says when i made the account but that i own zero mojang games
#334 [16:24] <mattym> Dargiadragon, Did you send the support request through here? https://help.mojang.com/customer/portal/emails/new?ref=footer
#335 [16:24] <mattym> bruce, Double check that you have no other account it may be on, if not you will need to contact support.
#336 [16:24] <Dargiadragon> Yeah and I got a reply after a couple of weeks already.
#337 [16:25] <mattym> ??> bruce account/send-email
#338 [16:25] <Absol> bruce: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [16:25] <Absol> bruce: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#340 [16:25] <mattym> Dargiadragon, Well its well passed the end of the business day there, so if you reply to that with the info they asked for, you probably wont hear back till tomorrowish.
#341 [16:26] <Dargiadragon> Alright. Do they have a specific way for replying for emails or is it through an actual person?
#342 [16:26] <mattym> Dargiadragon, You reply via the email they sent to you.
#343 [16:26] <bruce> thanks but i did all of that already
#344 [16:27] <Dargiadragon> Alright I was just worried they might not respond due to some formatting thing with emails.
#345 [16:27] <bruce> one more question thought how long do you estimate it will be before i get a response
#346 [16:28] <mattym> bruce, See the second message Absol linked.
#347 [16:29] <bruce> yeah it says that they are currently responding to questions from a month ago so that means that i will get a response in one month
#348 [16:29] <bruce> right???????
#349 [16:30] <mattym> bruce, Roughly, tho depending on how many actual requests they got between then and now, it can be shorter or longer.
#350 [16:31] <bruce> thanks for your time and have a nice day mattym and absol
#351 [16:31] * bruce [webchat@pat-knt-wireless-186.net.kent.edu] has quit. (Quit: webchat.esper.net)
#352 [16:35] * test [webchat@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
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#354 [16:43] * Nelan [webchat@c-73-20-202-254.hsd1.ga.comcast.net] has joined #minecrafthelp
#355 [16:44] <Nelan> Hello! Ever since i started to play Minecraft again, i have ran into the problem of not being able to even launch the Game.
#356 [16:44] <Nelan> I press play on the launcher and the window comes up, sayijng "Mojang" but then it promptly freezes and crashes
#357 [16:45] <Nelan> I looked into my crash logs and got this back
#358 [16:45] <Nelan> Process crashed with exit code -805306369
#359 [16:45] <mattym> ??> Nelan av/adwcleaner
#360 [16:45] <Absol> Nelan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#361 [16:45] <Absol> Nelan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#362 [16:45] * VADemon_ [~VADemon@141.41.197.208] has joined #minecrafthelp
#363 [16:45] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
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#366 [16:51] * Kawhya [webchat@c-98-193-173-72.hsd1.tn.comcast.net] has joined #minecrafthelp
#367 [16:52] <Kawhya> I am unable to renew my minecraft realm, I have called my bank and there is nothing wrong on their end, I have the money and I have typed in the correct card number, I would like to know why I cannot renew.
#368 [16:55] * Kawhya [webchat@c-98-193-173-72.hsd1.tn.comcast.net] has quit. (Client Quit)
#369 [16:55] * Kawhya [webchat@c-98-193-173-72.hsd1.tn.comcast.net] has joined #minecrafthelp
#370 [16:55] * Kawhya [webchat@c-98-193-173-72.hsd1.tn.comcast.net] has quit. (Client Quit)
#371 [16:58] * Rahmetlija [webchat@static.res.bb.954721539.dslon.ws] has joined #minecrafthelp
#372 [16:58] <Rahmetlija> hello
#373 [16:59] <Rahmetlija> anyone here?
#374 [16:59] <Rahmetlija> @Absol ??
#375 [17:01] <Rahmetlija> Andrio
#376 [17:02] <Rahmetlija> anyone?????
#377 [17:03] <Rahmetlija> Ok i havent played in a while, forgor my password and it wont send me password reset link. What should i do? I dont know username or password, i have an email, been waiting a while for reset link but nothing is comming.
#378 [17:10] * Unknown [webchat@ev1-dsl-74-215-187-5.fuse.net] has joined #minecrafthelp
#379 [17:10] <Unknown> hello i can't launch my minevraft?
#380 [17:10] <Unknown> craft
#381 [17:11] <Unknown> and it keeps crashing
#382 [17:11] <Unknown> ?
#383 [17:11] <Unknown> write to #minecrafthelp
#384 [17:11] <Unknown> hello
#385 [17:12] * Unknown [webchat@ev1-dsl-74-215-187-5.fuse.net] has quit. (Client Quit)
#386 [17:12] <Rahmetlija> dude i tried to get help here noone will reply
#387 [17:18] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#388 [17:34] * erratic [~paige@185.210.245.34] has quit. (Ping timeout: 202 seconds)
#389 [17:58] * JefferD [webchat@179-192-25-233.user.veloxzone.com.br] has joined #minecrafthelp
#390 [17:58] <JefferD> Hello
#391 [18:00] * JefferD [webchat@179-192-25-233.user.veloxzone.com.br] has quit. (Client Quit)
#392 [18:10] * jaxxkxx [webchat@pool-108-12-235-67.prvdri.fios.verizon.net] has joined #minecrafthelp
#393 [18:10] <jaxxkxx> hello?
#394 [18:10] <jaxxkxx> is anyone hear?
#395 [18:10] <jaxxkxx> *here
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#397 [18:30] * Maverick [webchat@c-68-50-12-51.hsd1.in.comcast.net] has joined #minecrafthelp
#398 [18:31] <Maverick> I purchased minecraft in 2012 and need help finding/migrating my account
#399 [18:42] * will [webchat@71-82-9-183.dhcp.leds.al.charter.com] has joined #minecrafthelp
#400 [18:44] <will> i do not remember my security questions from 8 years ago (go figure), and the email i had no longer exists. however i can not change the email without verifying with my security questions
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#404 [19:17] * Misguided [webchat@pool-108-16-1-16.phlapa.fios.verizon.net] has joined #minecrafthelp
#405 [19:18] <Misguided> my account was hacked and the hacker stole my windows 10 code. I was wondering if it was possible to get a new code. i have proof i have it. i received it for free since i bought the game during a specific time
#406 [19:21] <Capfan67> Misguided, I'm not aware of Mojang doing that, but you can always submit a support request and ask.
#407 [19:22] <Misguided> You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. If you haven’t already redeemed your gift code, get your copy by clicking on the “Redeem” button below and follow the instructions. As you might have guessed, Minecraft for Windows 10 can only be played on Windows 10.
#408 [19:26] <Capfan67> ??> Misguided account/send-email
#409 [19:26] <Absol> Misguided: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#410 [19:26] <Absol> Misguided: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#411 [19:26] <Capfan67> Misguided, I mean, I'm not aware of mojang giving away replacement codes after they're used.
#412 [19:30] * steven [webchat@c-73-211-255-8.hsd1.il.comcast.net] has joined #minecrafthelp
#413 [19:30] * steven [webchat@c-73-211-255-8.hsd1.il.comcast.net] has quit. (Client Quit)
#414 [19:35] * superPECKA [webchat@n219078013183.netvigator.com] has joined #minecrafthelp
#415 [19:36] <superPECKA> when i try to join a game, it show this message. "io.netty.channel.abstractchannel$annotatedconnectexception" what should i do?
#416 [20:00] <Galaxy_2Alex> superPECKA, What is the full error message?
#417 [20:01] * Michael [webchat@47-35-33-26.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#418 [20:02] * Michael is now known as Guest29726
#419 [20:02] <Guest29726> My minecraft wont go past the mojang screen
#420 [20:02] <Galaxy_2Alex> ??> Guest29726 av/adwcleaner
#421 [20:02] <Absol> Guest29726: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#422 [20:02] <Absol> Guest29726: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#423 [20:03] <Guest29726> ill give it a shot
#424 [20:10] <superPECKA> io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information
#425 [20:12] <Galaxy_2Alex> superPECKA, Double check the server IP, you probably accidentally mistyped it. Keep in mind that a space at the beginning or the end can cause issues. Also, no quotation markes.
#426 [20:13] <superPECKA> ok thx
#427 [20:14] * superPECKA [webchat@n219078013183.netvigator.com] has quit. (Quit: webchat.esper.net)
#428 [20:54] * Bsbaj [webchat@c-73-60-185-188.hsd1.ct.comcast.net] has joined #minecrafthelp
#429 [20:55] <Bsbaj> hey, so i had to change emails for account security reasons, and i think that i made me lose my account to minecraft java
#430 [20:56] <Bsbaj> is it possible to get my account back, because now i can only play the demo version
#431 [20:59] <mattym> ??> Bsbaj launcher/relog
#432 [20:59] <Absol> Bsbaj: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#433 [21:01] * Sporro [webchat@c-73-207-80-77.hsd1.ga.comcast.net] has joined #minecrafthelp
#434 [21:04] <Sporro> Hi. I've been trying to get a server for me and my friends to play on. I've been told that I have to get my IP from google and give that to them so they can connect, but my IP won't work. It's a bit different from what the examples I've read are. The examples have all numbers, but mine has numbers and letters, separated by colons. When I give them
#435 [21:04] <Sporro> this IP, it won't let them connect. I've done port forwarding and turned off my firewall, and nothing will work. If anyone could help me out that would be great.
#436 [21:05] <mattym> Sporro, Seems you are getting an IPv6 instead of IPv4 address.
#437 [21:05] <mattym> Sporro, See if this site gives you the IPv4 https://www.ip-adress.com/
#438 [21:05] <Sporro> Yeah, that's what I thought too. Am I supposed to be giving them my IPv4 address followed by a colon and then the port?
#439 [21:06] * Zak2134 [webchat@236.umw.dynamic.apogeeetelecom.com] has joined #minecrafthelp
#440 [21:06] <mattym> Sporro, You only need to use the port if you are using one other than the default.
#441 [21:06] <Zak2134> hey i bought the wrong copy of minecraft i need the windows 10 edition i need a refund so i can get the approriate version
#442 [21:06] <Galaxy_2Alex> Zak2134, Contact Mojang.
#443 [21:06] <Galaxy_2Alex> ??> Zak2134 mojang/email
#444 [21:06] <Absol> Zak2134: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#445 [21:06] <Absol> Zak2134: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#446 [21:07] <Sporro> This is a forge server, so does this affect the IP? There aren't any mods.
#447 [21:07] <mattym> Sporro, No
#448 [21:08] <Sporro> Ok, I got my IP. So if I give them this IP they should be able to connect, right?
#449 [21:08] <mattym> Sporro, As long as everything else is set up properly, yes.
#450 [21:09] <Sporro> Am I able to connect to the server with this IP, or is it just for other people?
#451 [21:12] <mattym> Sporro, Normally, only the other people, most network configurations wont let you connect to yourself.
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#453 [21:12] <mattym> Sporro, If its on the same computer user localhost as the IP, if its another computer on your network, use the internal IP of that PC.
#454 [21:13] <Sporro> Ok, thanks a ton. I'll come back with the results. My friend's getting on right now.
#455 [21:14] * biel_022 [webchat@179.183.162.170.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#456 [21:14] <biel_022> oi
#457 [21:14] <Galaxy_2Alex> biel_022, Hello
#458 [21:14] <Bsbaj> @absol im logged out and i completly lost my account with a paid copy of the game
#459 [21:15] <Galaxy_2Alex> Bsbaj, Have you already submitted an account support request to Mojang?
#460 [21:15] <biel_022> da um erro que aparece que nao foi possivel salvar o download
#461 [21:16] <Galaxy_2Alex> ??> biel_022 error/download
#462 [21:16] <Absol> biel_022: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#466 [21:17] <biel_022> tankyu
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#468 [21:19] <Sporro> Cant thank you enough, matt. I've been trying to find out the answer all day. God bless
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#470 [21:21] <JOsh4> Hello, I need help getting into my account for years ago. I figured out the username and password but I cant get past my security questions and I have no idea what to do about that
#471 [21:21] <Galaxy_2Alex> J
#472 [21:21] <Galaxy_2Alex> JOsh4, Have you already submitted an account support request to Mojang?
#473 [21:22] <Bsbaj> Galaxy_2Alex yea man but it sayd they have request from march 2nd or something like that so i dont wanna wait like a whole month
#474 [21:22] <Galaxy_2Alex> Bsbaj, You will have to wait for them to answer.
#475 [21:22] <Bsbaj> dang
#476 [21:22] <Bsbaj> thats tuff
#477 [21:22] <JOsh4> can you send me a link to that by any chance
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#479 [21:23] <JOsh4> that really is tuff
#480 [21:23] <Galaxy_2Alex> JOsh4, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#481 [21:23] <Galaxy_2Alex> ??> JOsh4 account/trans-id
#482 [21:23] <Absol> JOsh4: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#483 [21:23] <Galaxy_2Alex> ??> JOsh4 account/send-email
#484 [21:23] <Absol> JOsh4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#485 [21:23] <Absol> JOsh4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#486 [21:26] <JOsh4> and I dont have ownership of my email I used back in the day anymore so I think its game over for me
#487 [21:27] <Galaxy_2Alex> JOsh4, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#488 [21:30] <JOsh4> I still have no idea how to contact them I cant find it
#489 [21:30] <Galaxy_2Alex> JOsh4, Absol gave you the info
#490 [21:30] <Galaxy_2Alex> poor Absol
#491 [21:30] <Galaxy_2Alex> alsoways being ignored
#492 [21:30] <Galaxy_2Alex> *always
#493 [21:31] <JOsh4> I must be StuPid then
#494 [21:32] <Galaxy_2Alex> JOsh4, Ten lined up. The messages starting with your name from Absol.
#495 [21:32] <Galaxy_2Alex> lines*
#496 [21:32] <JOsh4> OH i pressed the wrong link my bad Absol I still lov you
#497 [21:37] <JOsh4> I cant get my transaction ID so im oofed
#498 [21:37] <Galaxy_2Alex> JOsh4, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#499 [21:39] <JOsh4> thanks I appreciate it
#500 [21:49] * epicborg [webchat@107-134-86-90.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#501 [21:50] <epicborg> i want to play 1.12.2 but when i try to open it it says Error details: The system cannot find the path specified.
#502 [21:50] <epicborg> Filename on disk: server
#503 [21:51] <epicborg> how do i fix it
#504 [21:51] <Galaxy_2Alex> epicborg, We'll need the full error messages please.
#505 [21:51] <Galaxy_2Alex> ??> epicborg paste
#506 [21:51] <Absol> epicborg: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#507 [21:53] <epicborg> there did it
#508 [21:53] <epicborg> https://paste.ubuntu.com/p/nMB5yt3QC2/
#509 [21:54] <epicborg> is this good
#510 [21:54] <Galaxy_2Alex> epicborg, Make sure this folder exists: "C:\Users\epicborg\Desktop\games\server".
#511 [21:54] <Galaxy_2Alex> epicborg, Or change back your launcher settings to the default path.
#512 [21:55] <epicborg> how do i put it to default path
#513 [21:55] <Galaxy_2Alex> epicborg, Disable the custom path setting in the instance you are trying to launch.
#514 [21:56] <epicborg> where ?
#515 [21:56] <Galaxy_2Alex> ??> epicborg win/reinst
#516 [21:57] <Absol> epicborg: You may need to reinstall the locally installed files that Minecraft puts into place.
#517 [21:57] <Absol> epicborg: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#518 [21:57] <epicborg> nvm i got it to work thank you for helping me
#519 [21:57] <epicborg> bye
#520 [21:57] <epicborg> bye
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#523 [21:59] <Jayson> Hi im trying to log into one of my old minecraft accounts but the email and password are not working. i dont have access to the old email anymore and when i try to change the email it doesnt let me,
#524 [22:00] <Galaxy_2Alex> Jayson, Have you already submitted an account support request to Mojang?
#525 [22:00] <Jayson> yes i have
#526 [22:00] <Galaxy_2Alex> Jayson, Wait for them to answer please. This is tech support, not account support.
#527 [22:01] <Jayson> ok sorry for the inconvenience and thank you
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