#1 [00:01] * Sammay [webchat@1.143.58.34] has joined #minecrafthelp
#2 [00:02] <Sammay> It says I have to go to Xbox.com bit when I do it just shows me my account
#3 [00:03] <Sammay> Is anyone on?
#4 [00:03] <Sammay> I need help
#5 [00:03] <Galaxy_2Alex> Sammay, Where does it say that?
#6 [00:04] <Sammay> When I finish logging in
#7 [00:05] <Galaxy_2Alex> Sammay, It shouldn't say that if you are playing the Java Edition?
#8 [00:05] <Sammay> on the green screen
#9 [00:05] <Sammay> im on ipad
#10 [00:05] <Galaxy_2Alex> Sammay, I'm sorry, but we cannot offer support for the pocket edition in this chatroom right now. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
#11 [00:05] <Sammay> Ok thanks
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#15 [00:23] <Chloe> I can't connect with my friend on a LAN although were on the same internet and minecraft version
#16 [00:24] <Galaxy_2Alex> Chloe, You are sure you're connected to the same network?
#17 [00:24] <Chloe> Yes
#18 [00:24] <Galaxy_2Alex> Chloe, Are you using Open to LAN?
#19 [00:24] <Chloe> Yes
#20 [00:25] <Galaxy_2Alex> Chloe, Try manually entering the other person's address (as in: "localhost:port" - port shows op when you do "Open to LAN")
#21 [00:25] <Chloe> Have tried that already
#22 [00:26] <Galaxy_2Alex> Chloe, Disable Firewall, disable Antivirus programs, run Anti-Malware programs (for example: Adwcleaner), make sure the router allows such connections as well, try restarting the router.
#23 [00:28] <Chloe> Firewall's and antivirus programs are disabled and anti-malware programs are running. We have also tried restarting the router
#24 [00:29] <Galaxy_2Alex> Chloe, In that case, your router may not support playing via LAN. Check your router settings, maybe also contact your Internet Service Provider.
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#26 [00:41] * sohan [webchat@desktop-5offmsf.dynamic.ucsd.edu] has joined #minecrafthelp
#27 [00:41] <sohan> how do i request for a refund
#28 [00:41] <Galaxy_2Alex> ??> sohan account/refund
#29 [00:41] <sohan> my game was bought without my permission
#30 [00:42] <Absol> sohan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#31 [00:42] <Galaxy_2Alex> ??> sohan mojang/email
#32 [00:42] <Absol> sohan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#33 [00:42] <Absol> sohan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#40 [02:17] * Luciant [webchat@58.106.176.38] has joined #minecrafthelp
#41 [02:25] <Luciant> Hi, I'm having trouble logging in to my Mojang/Minecraft account. Back when Mojang and Minecraft migrated I created my account for mojang and linked it to my minecraft account and for a few years I was able to use it, but after a while I stopped playing. Just a few months ago, I tried to log back into my account on a different device and I am unabl
#42 [02:25] <Luciant> e to go on. I've tried every single one of my emails and passwords but they won't work. I've even tried to reset my password but when I choose to send a password reset email to myself, I don't receive any emails. I legit have no idea what to do. I sent a message to customer support a few days ago but I haven't heard anything back yet.
#43 [03:15] * dexu [webchat@86-120-146-72.rdsnet.ro] has joined #minecrafthelp
#44 [03:15] <dexu> hello
#45 [03:15] <Luciant> hi!
#46 [03:15] <dexu> can i find my user name? i forgot it
#47 [03:16] * LazaR [webchat@14-223.static.madnet.rs] has joined #minecrafthelp
#48 [03:16] <LazaR> Hi
#49 [03:16] <LazaR> Can someone help me?
#50 [03:18] <Luciant> I'm actually looking for some help myself XD
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#54 [05:08] * dnbjoe [webchat@213.143.119.53] has joined #minecrafthelp
#55 [05:12] <dnbjoe> HI ! I use Minecraft 1.10 under win 10 . i created a Mojang account but somehow i cant connect them. any idea what to do ?
#56 [05:18] * nkellygrose [webchat@047-233-081-042.res.spectrum.com] has joined #minecrafthelp
#57 [05:18] <nkellygrose> I received a code for Minecraft Windows 10 edition for free because I have owned a copy of the JAVA edition for awhile, but it says my code was already redeemed. I didn't redeem the code, does anyone else have this problem, or have a solution
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#60 [06:05] * shiro [webchat@f86-pc200.cty-net.ne.jp] has joined #minecrafthelp
#61 [06:07] <shiro> I can not answer three questions. I'm sending a reset email but no email. What should I do?
#62 [06:10] <shiro> I sent an email to help about half a month ago, but there was no response. Help me.
#63 [06:18] * Only_A_Sheep [webchat@ti0040a400-0094.bb.online.no] has joined #minecrafthelp
#64 [06:19] <Only_A_Sheep> Hi! Why dont i recieve the email with passord reset? I know i have the right email. Its not in spam mail or anything
#65 [06:21] <shiro> There is no mistake in the address and password. I can not answer the three questions.
#66 [06:22] <shiro> It is a question to prove that you are logged in on my computer.
#67 [06:24] <Only_A_Sheep> I dont understand?
#68 [06:24] <Only_A_Sheep> I meant to say that i have been logged on on this computer
#69 [06:24] <Only_A_Sheep> thats my mistake
#70 [06:24] <Only_A_Sheep> But i dont recieve the email
#71 [06:25] <Only_A_Sheep> I know its the password, i have had this minecraft user for 7.-8 years
#72 [06:25] <Only_A_Sheep> My password is wrong
#73 [06:26] <shiro> ？？
#74 [06:26] * Only_A_Sheep [webchat@ti0040a400-0094.bb.online.no] has quit. (Quit: webchat.esper.net)
#75 [06:27] <shiro> 英語苦手なんです、申し訳ないです。
#76 [06:29] * tfsb [~tfsb@60.31.184.148] has joined #minecrafthelp
#77 [06:29] <shiro> ３つの質問に答える事ができず、質問のリセットを試みたのですがメールが一向に届きません。半月ほど前にヘルプのメールを送ったのですが返答が無く困っています。日本語の分かる方、いらっしゃいますか？
#78 [06:30] <tfsb> Could you speak in English?
#79 [06:30] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#80 [06:30] * Marzenia [~marzenia@cuddles.missmarzenia.com] has joined #minecrafthelp
#81 [06:30] * Shy [svennieke@celbts.net] has joined #minecrafthelp
#82 [06:31] <shiro> I am not good at English. I use translation software, but I can not translate it completely.
#83 [06:32] <tfsb> It's OK
#84 [06:32] <shiro> I'm sorry
#85 [06:34] <shiro> Therefore, it takes time to understand. We apologize for the inconvenience.
#86 [06:36] <shiro> I'm sorry, I do my best on my own as I do not want to cause any further inconvenience. Thank you very much.
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#92 [07:05] * Selphie12 [webchat@37.228.244.51] has joined #minecrafthelp
#93 [07:05] <Selphie12> Hey, can anyone help me out? I think my account got migrated somewhere without my knowledge and the support ticket still hasnt updated on it
#94 [07:06] * HelenKB [webchat@h-254-174.A165.priv.bahnhof.se] has joined #minecrafthelp
#95 [07:08] <HelenKB> I have reset my pwd and when I login I need to answer my security questions since I am logging in from a 'new device'
#96 [07:08] <HelenKB> I do not remember the security questions so I click on the link to reset them but then it becomes a loop since when I click the link in the mail I come back to the security questions I am not able to answer. How do I solve this?
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#99 [07:42] * prodigy34 [webchat@c-24-147-21-82.hsd1.ma.comcast.net] has joined #minecrafthelp
#100 [07:43] <prodigy34> Whenever I try to log into Minecraft with optifine at least, it goes to background processes. I have to close the launcher via task manager.
#101 [07:57] * Ice [webchat@181.81-166-43.customer.lyse.net] has joined #minecrafthelp
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#105 [08:58] * Exersist9 [webchat@p548BF402.dip0.t-ipconnect.de] has joined #minecrafthelp
#106 [08:58] <Exersist9> hello?
#107 [08:59] <Exersist9> I forgot my email to login to my mojang account, is there any way to login?
#108 [09:02] <tyteen4a03> ??> Exersist9 account/forgot-email
#109 [09:02] <Absol> Exersist9: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#110 [09:04] <Exersist9> The problem is, that i've already requested a new password multiple times to atleast 7 email and not one was right
#111 [09:04] <tyteen4a03> ??> Exersist9 account/send-email
#112 [09:04] <Absol> Exersist9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#113 [09:04] <Absol> Exersist9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#114 [09:04] <Exersist9> is there any way to login via username?
#115 [09:04] <tyteen4a03> Exersist9: no
#116 [09:04] <Exersist9> bullsht
#117 [09:04] <tyteen4a03> Exersist9: it's for your own security
#118 [09:05] <urielsalis> That was changed 6 or 7 years ago already
#119 [09:05] <Exersist9> i know but i know my username, the password and all security questions
#120 [09:05] <Exersist9> the last time ive played was like 5 y ago
#121 [09:05] <tyteen4a03> Exersist9: in that case, email Mojang to find out which email it is under
#122 [09:06] <Exersist9> ok ty
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#130 [10:42] * Hawke252 [webchat@cpe-24-160-4-248.sw.res.rr.com] has joined #minecrafthelp
#131 [10:44] <Hawke252> I need some help playing MC, Every time i try to boot up the game, the game crashes, and the few times it does work, i try to create a new singleplayer world it crashes immediately i have 5 GB of ram allocated i've reinstalled both the game and Java.
#132 [10:44] <Hawke252> i'm not sure what else i can do to fix it
#133 [10:48] <Hawke252> i have the game output open and it gives me this error "Process crashed with exit code -805306369"
#134 [10:50] * aculleoj76 [webchat@p549BF643.dip0.t-ipconnect.de] has joined #minecrafthelp
#135 [10:50] <aculleoj76> helo
#136 [10:50] <Hawke252> Hello
#137 [10:50] * vyttor_mack [webchat@191.137.56.254] has joined #minecrafthelp
#138 [10:50] <vyttor_mack> help me
#139 [10:51] <aculleoj76> könnt ihr deutsch
#140 [10:52] <vyttor_mack> english please
#141 [10:52] <vyttor_mack> the problem is
#142 [10:52] <vyttor_mack> The game crashed whilst initializing game
#143 [10:52] <vyttor_mack> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#144 [10:52] <vyttor_mack> what i need to do
#145 [10:52] <Capfan67> Hawke252, Hi. -805306369 is usually incompatible software. Let's look:
#146 [10:53] <Capfan67> ??> Hawke252 tools/hjt
#147 [10:53] <Absol> Hawke252: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#148 [10:53] <Absol> Hawke252: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#149 [10:53] <Hawke252> Oooh alrighty
#150 [10:53] <aculleoj76> my game ccrashed
#151 [10:53] <Capfan67> vyttor_mack, That's normally a incorrect or out of date driver. Let's look at your hardware and drivers:
#152 [10:53] <Capfan67> ??> vyttor_mack win/dxdiag
#153 [10:53] <Absol> vyttor_mack: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#154 [10:54] <Capfan67> aculleoj76, Do you get an error number or description? Or does your game just say "not responding"?
#155 [10:54] <Hawke252> https://paste.ubuntu.com/p/Nr9PjfKk9J/
#156 [10:55] <Hawke252> Here is the scan thingy
#157 [10:55] <Capfan67> Hawke252, Stand by...
#158 [10:55] <Hawke252> Will do~
#159 [10:55] <Capfan67> Hawke252, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#160 [10:55] <Capfan67> ??> Hawke252 av/adwcleaner
#161 [10:55] <Absol> Hawke252: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#162 [10:55] <Absol> Hawke252: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#163 [10:56] <Hawke252> Alright give me ooone second
#164 [10:57] * aculleoj76 [webchat@p549BF643.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
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#167 [10:58] <vyttor_mack> 4304c166071f471f9d2b3c1f7320b3ef
#168 [10:58] * Hawke252 [webchat@cpe-24-160-4-248.sw.res.rr.com] has joined #minecrafthelp
#169 [10:58] <vyttor_mack> the key to see ubuntu file
#170 [10:58] <Hawke252> Okie~ i'm back!
#171 [10:58] <vyttor_mack> 4304c166071f471f9d2b3c1f7320b3ef
#172 [10:59] <vyttor_mack> the key to see ubuntu file
#173 [10:59] <Capfan67> vyttor_mack, post the link here.
#174 [10:59] <vyttor_mack> where i can find de link
#175 [10:59] <Capfan67> Hawke252, If ADWCleaner has run, and you've turned off the overlay, then test the game. Be patient with the first run. It may take a few minutes to load the assets.
#176 [10:59] <Hawke252> Alrighty!
#177 [10:59] <Capfan67> vyttor_mack, The web URL, at the top of your browser.
#178 [11:00] <Capfan67> vyttor_mack, It will look something like this: https://paste.ubuntu.com/p/Nr9PjfKk9J/ <-- But with a different ending.
#179 [11:00] <vyttor_mack> i find !
#180 [11:00] <vyttor_mack> https://paste.ubuntu.com/p/vKDBmpqDts/
#181 [11:03] <vyttor_mack> so, what i need to do?
#182 [11:03] <Capfan67> vyttor_mack, You have *no* video driver installed for your Nvidia GeForce GT 630. I'm looking for the driver now. Stand by.
#183 [11:03] <Capfan67> vyttor_mack, Just to verify, you do have a dedicated video card installed in your computer that your monitor is connected to?
#184 [11:04] <vyttor_mack> how i know if i have or not?
#185 [11:04] <vyttor_mack> if its connected or not
#186 [11:05] <Capfan67> vyttor_mack, I'll trust the report and assume that you do.
#187 [11:05] <vyttor_mack> ok
#188 [11:06] <Capfan67> vyttor_mack, Here is the driver for your Nvidia GeForce GT 630: https://www.geforce.com/drivers/results/145532
#189 [11:06] <Capfan67> vyttor_mack, Install, reboot, test minecraft.
#190 [11:07] <vyttor_mack> wait a second
#191 [11:11] <vyttor_mack> its not compatible
#192 [11:12] <vyttor_mack> its not compatible this drive
#193 [11:13] <Capfan67> vyttor_mack, I've run out of time and must step out. I'll post a note and see if any other helpers can review your Dxdiag and figure out what you have installed in your PC.
#194 [11:16] <vyttor_mack> please
#195 [11:16] <vyttor_mack> it takes a long time?
#196 [11:17] <vyttor_mack> i mean, how i know if they will answer?
#197 [11:29] * myrealmsdown [webchat@c-73-251-247-251.hsd1.va.comcast.net] has joined #minecrafthelp
#198 [11:33] <myrealmsdown> My Minecraft (Windows 10) realm expired a few days ago and I am just now getting a chance to renew. I did the 10 person 6 month option. When purchasing, I got a popup error message saying "Something Went Wrong - Your purchase succeeded, but we couldn't create your Realm right now. We will create your Realm as soon as possible. Check back later on t
#199 [11:33] <myrealmsdown> his device." That was yesterday. It still showing expired and not working as of today. I already checked - the purchase was successful and the renewal was charged. Is there anything I can do to get this resolved?
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#202 [11:41] * ayaangamer2 [webchat@h-131-42.A1068.priv.bahnhof.se] has joined #minecrafthelp
#203 [11:42] <ayaangamer2> plz help me whenever i login to my minecraft luancher it says could not connect to serves plz help me
#204 [11:44] * ayaangamer2 [webchat@h-131-42.A1068.priv.bahnhof.se] has quit. (Client Quit)
#205 [11:45] <nagyi90> Hi everyone!
#206 [11:45] <nagyi90> I submitted a support ticket few days ago and I know it takes some time for them to start working on it, but it's weekend and still noting :(
#207 [11:46] <nagyi90> Is there anyone who knows something about that why I'm unable to request a password reset?
#208 [11:47] <nagyi90> Actually I can request but I don't receive any email.
#209 [11:52] * F1 [webchat@ppp-178-180.30-151.wind.it] has joined #minecrafthelp
#210 [11:53] <F1> Login on minecraft.net and mojang.com doesn't work
#211 [11:54] * F1 [webchat@ppp-178-180.30-151.wind.it] has quit. (Client Quit)
#212 [11:56] * UltimateDT [webchat@cpc114828-lewi20-2-0-cust243.2-4.cable.virginm.net] has joined #minecrafthelp
#213 [11:57] <UltimateDT> I need some help
#214 [11:58] * UltimateDT [webchat@cpc114828-lewi20-2-0-cust243.2-4.cable.virginm.net] has quit. (Client Quit)
#215 [12:18] * Blader102 [webchat@host86-129-174-193.range86-129.btcentralplus.com] has joined #minecrafthelp
#216 [12:20] <Blader102> I got minecraft yesterday and despite being able to log into Mojang, so I know I'm typing it right, the launcher says it's wrong. It's almost been 24h and I'm still having this problem
#217 [12:30] * plshelp [webchat@85.191.189.167] has joined #minecrafthelp
#218 [12:42] * jtnoble [webchat@h12-pool-02.nat.iastate.edu] has joined #minecrafthelp
#219 [12:43] <jtnoble> Hey all, just wondering if anyone has had issues logging into their account with the error "invalid username or password", and then not receiving the reset password email
#220 [12:50] * saflni123 [webchat@p2E5BE1AC.dip0.t-ipconnect.de] has joined #minecrafthelp
#221 [12:51] <saflni123> i cant login because ts says i migrated my account but i didnt was my account hacked?
#222 [12:54] <Galaxy_2Alex> saflni123, Have you already submitted an account support request to Mojang?
#223 [12:54] <Galaxy_2Alex> Blader102, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#224 [12:54] <Galaxy_2Alex> ??> Blader102 tools/hjt
#225 [12:54] <Absol> Blader102: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#226 [12:54] <Absol> Blader102: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#227 [12:54] <Galaxy_2Alex> jtnoble, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#228 [12:55] <saflni123> yes but i did not get an answer yet
#229 [12:55] <Galaxy_2Alex> saflni123, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#230 [12:56] * saflni123 [webchat@p2E5BE1AC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#231 [13:07] <Blader102> Absol https://paste.ubuntu.com/p/gFyM4h4jht/
#232 [13:07] <Galaxy_2Alex> Blader102, Does "McLeaks" or "McAuthenticator" ring a bell for you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#233 [13:08] <Blader102> Galaxy_2Alex I think I might have used it a couple of years back
#234 [13:08] * BUUTCH [webchat@cam59-4-78-221-201-74.fbx.proxad.net] has joined #minecrafthelp
#235 [13:08] <Galaxy_2Alex> Blader102, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#236 [13:08] <Galaxy_2Alex> Blader102, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#237 [13:08] <Galaxy_2Alex> Blader102, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#238 [13:08] <Galaxy_2Alex> Blader102, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#239 [13:09] <Galaxy_2Alex> Blader102, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#240 [13:09] <Galaxy_2Alex> Blader102, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#241 [13:09] <Galaxy_2Alex> Blader102, Apologies for that wall of text, it's just easier.
#242 [13:14] <BUUTCH> Hello ! I've got a problem with my Minecraft account. I can only play the Minecraft demo because i didn't buy Minecraft. But i did in 2010 or in 2011. I think the problem starts when i migrate my account. I'm stuck because i can't join any servers :/
#243 [13:14] <Galaxy_2Alex> ??> BUUTCH launcher/relog
#244 [13:14] <Absol> BUUTCH: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#245 [13:14] <Galaxy_2Alex> BUUTCH, Make sure you are using the correct login data.
#246 [13:16] <BUUTCH> i'm sure i'm using the correct email and password... but i can only play to the demo...
#247 [13:16] <Galaxy_2Alex> BUUTCH, Have you already submitted an account support request to Mojang?
#248 [13:16] <BUUTCH> Yes
#249 [13:16] * Pip [webchat@ip68-109-5-171.hr.hr.cox.net] has joined #minecrafthelp
#250 [13:16] <Galaxy_2Alex> BUUTCH, Please wait for them to answer.
#251 [13:16] <BUUTCH> Ok. Thx for your help
#252 [13:16] * BUUTCH [webchat@cam59-4-78-221-201-74.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#253 [13:17] * LazyReaper [webchat@174-29-129-235.hlrn.qwest.net] has joined #minecrafthelp
#254 [13:17] * Pip [webchat@ip68-109-5-171.hr.hr.cox.net] has quit. (Client Quit)
#255 [13:17] <Blader102> Galaxy_2Alex It works now, Thank you so much!
#256 [13:17] <LazyReaper> Requiring assistance right now. Can't access Minecraft Realms tab, am being told to update account, already did so 5 times, please advise
#257 [13:18] <Galaxy_2Alex> LazyReaper, Java or Bedrock Edition?
#258 [13:18] <LazyReaper> 1.13.2
#259 [13:18] <LazyReaper> Java
#260 [13:18] <Galaxy_2Alex> LazyReaper, Have you already submitted an account support request to Mojang?
#261 [13:19] <LazyReaper> Yes, no response
#262 [13:19] <Galaxy_2Alex> LazyReaper, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#263 [13:19] <LazyReaper> Need help ASAP
#264 [13:20] <LazyReaper> Situation critical, cannot access Realms/Multiplayer despite logging in and out multiple times
#265 [13:20] <Galaxy_2Alex> LazyReaper, Unfortunately, you will have to wait for them to answer.
#266 [13:20] <Galaxy_2Alex> LazyReaper, Make sure that, if you are paying for a Realm, you ask for a refund for the lost time of your Realm.
#267 [13:21] <LazyReaper> No, realm belongs to friend
#268 [13:23] <urielsalis> You followed the update account form including paying the 10 cents?
#269 [13:25] <Galaxy_2Alex> urielsalis, had the same case yesterday: Website shows as verified, but isn't verified in game. Looking for it on the tracker shows me a ticket where Ola said "Contact Mojang".
#270 [13:25] <urielsalis> alright
#271 [13:25] <urielsalis> I dont have access to those tickets? :c
#272 [13:26] <Galaxy_2Alex> I'll let you know once the tracker is back
#273 [13:26] * Active_Genesis [webchat@c-67-160-35-180.hsd1.wa.comcast.net] has joined #minecrafthelp
#274 [13:27] <Galaxy_2Alex> it changed to a 502 so, progress I guess?
#275 [13:27] <Active_Genesis> I keep getting the error, "Invalid Session, Try Restarting Minecraft" whenever I click on Realms. Any idea how to fix it?
#276 [13:27] <Galaxy_2Alex> ??> Active_Genesis launcher/relog
#277 [13:27] <Absol> Active_Genesis: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#278 [13:27] <Galaxy_2Alex> Active_Genesis, Also make sure you aren't connected to any VPN or similar programs.
#279 [13:27] <Active_Genesis> Sadly I've already tried that
#280 [13:27] <Active_Genesis> Wait
#281 [13:27] <Active_Genesis> VPMs?
#282 [13:28] <Active_Genesis> I've already done the whole log out of the launcher and back in thing like seven times
#283 [13:28] <Galaxy_2Alex> Active_Genesis, Virtual Private Networks, like NordVPN or Avast Secureline.
#284 [13:29] * MussLos88 [webchat@5-231-155-37.ktk-ip.de] has joined #minecrafthelp
#285 [13:29] <Active_Genesis> So, I have to log out of my internet too?
#286 [13:29] <Galaxy_2Alex> Active_Genesis, Not your whole Internet, just programs that would make it look like you are connected from somewhere else (often used for privacy reasons etc.)
#287 [13:30] <Active_Genesis> I don't think I'm connected to any of those at the moment
#288 [13:30] <Galaxy_2Alex> Active_Genesis, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#289 [13:30] <Galaxy_2Alex> ??> Active_Genesis tools/hjt
#290 [13:30] <Absol> Active_Genesis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#291 [13:30] <Absol> Active_Genesis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#292 [13:31] <MussLos88> hello, I have the problem that when i wanna log me in my account there is a box with the error: "The connection to the server could not be established." do you have an idea why it is so ? Also when i wanna log me in my account at mojang there is the error code 403 request blocked
#293 [13:31] <Galaxy_2Alex> MussLos88, Are you using a VPN or a similar kind of program?
#294 [13:31] <MussLos88> nope
#295 [13:31] <Galaxy_2Alex> MussLos88, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#296 [13:31] <Galaxy_2Alex> ??> MussLos88 tools/hjt
#297 [13:31] <Absol> MussLos88: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#298 [13:31] <Absol> MussLos88: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#299 [13:33] * HelpINeedSomebody [webchat@node-200-118.flex.volo.net] has joined #minecrafthelp
#300 [13:33] <HelpINeedSomebody> Hello?
#301 [13:33] <Galaxy_2Alex> HelpINeedSomebody, Hello
#302 [13:33] <Active_Genesis> https://paste.ubuntu.com/p/bqvXRSJVRj/
#303 [13:33] <HelpINeedSomebody> Does anyone know how to authentic age? GDPR is ruining my minecraft experience
#304 [13:34] <HelpINeedSomebody> I just paid for a month of realms
#305 [13:34] <urielsalis> ??> HelpINeedSomebody account/gdpr
#306 [13:34] <Absol> HelpINeedSomebody: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#307 [13:34] <urielsalis> HelpINeedSomebody, and if you contact support, they can refund the lost time
#308 [13:34] <HelpINeedSomebody> I keep going to that link and I keep being told my account is up to date
#309 [13:35] <urielsalis> HelpINeedSomebody, looks like there is a bug with it currently, Mojang advised in the bug tracker to contact them
#310 [13:35] <urielsalis> ??> HelpINeedSomebody account/send-email
#311 [13:35] <Absol> HelpINeedSomebody: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#312 [13:35] <Absol> HelpINeedSomebody: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#313 [13:35] <MussLos88> here :https://paste.ubuntu.com/p/Z283wk3k9N/
#314 [13:35] <HelpINeedSomebody> So it will take a month to hear back?
#315 [13:35] * Jack [webchat@clpcon0404w-grc-03-74-12-200-113.dsl.bell.ca] has joined #minecrafthelp
#316 [13:35] * GudsVikarie [webchat@h-216-73.A387.priv.bahnhof.se] has joined #minecrafthelp
#317 [13:35] <Jack> Chewy262
#318 [13:36] * Jack is now known as Guest71223
#319 [13:36] <Galaxy_2Alex> HelpINeedSomebody, It will, hence you should ask for a refund on your Realm at the same time.
#320 [13:36] <Galaxy_2Alex> ??> Active_Genesis av/adwcleaner
#321 [13:36] <Absol> Active_Genesis: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#322 [13:36] <Absol> Active_Genesis: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#323 [13:37] <Guest71223> I can't access minecraft realms and none of my friends can as well. it just says Invalid session try restarting minecraft and nothing I do helps
#324 [13:37] <HelpINeedSomebody> Oh, ok thanks! I really appreciate the help, this is really frustrating but its not your fault
#325 [13:37] <GudsVikarie> Hi, I get the error message "Invalid session - please try restarting minecraft" I've tried to reninstall the application and restarted my computer but the problem remains.
#326 [13:37] <Galaxy_2Alex> okay, this is abnormal
#327 [13:37] <urielsalis> HelpINeedSomebody, we dont know, they might assign different priorities to different cases
#328 [13:37] <MussLos88> Absol here is the link: https://paste.ubuntu.com/p/Z283wk3k9N/
#329 [13:37] <Guest71223> the same thing is happening to me
#330 [13:37] <Galaxy_2Alex> Everyone: If you are getting "Invalid Session", please follow the instructions Absol will give you in a second.
#331 [13:37] <Galaxy_2Alex> ??> Everyone launcher/relog
#332 [13:37] <Absol> Everyone: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#333 [13:38] <Guest71223> did not work
#334 [13:38] <GudsVikarie> Already tried that :/
#335 [13:38] <urielsalis> 3 invalid sessions?
#336 [13:38] <Galaxy_2Alex> 3 invalid sessions.
#337 [13:38] <Galaxy_2Alex> Testing myself right now
#338 [13:38] <urielsalis> actually doing the same lol
#339 [13:39] <Galaxy_2Alex> Fudge
#340 [13:39] <Active_Genesis> It's doing it to everyone?
#341 [13:39] <urielsalis> GudsVikarie, GudsVikarie can you try to connect to mctest.ae97.net?
#342 [13:39] <urielsalis> Active_Genesis, you too ^
#343 [13:39] <Galaxy_2Alex> Nope, I can't connect to that either
#344 [13:40] <Guest71223> just worked for all of my friends
#345 [13:40] <Guest71223> log out log back in
#346 [13:40] <GudsVikarie> "Failed to connect, unknown host"
#347 [13:40] <Galaxy_2Alex> GudsVikarie, Without quotation marks.
#348 [13:41] <GudsVikarie> Right
#349 [13:41] <Active_Genesis> Iy
#350 [13:41] <Active_Genesis> It's working now
#351 [13:41] <Active_Genesis> The log out and back in finally worked
#352 [13:41] <urielsalis> mctest is working for me
#353 [13:42] <Galaxy_2Alex> might be only a short hiccup.
#354 [13:42] <urielsalis> Galaxy_2Alex, see channel then
#355 [13:42] <urielsalis> :P
#356 [13:43] * leman [webchat@129.63.243.68] has joined #minecrafthelp
#357 [13:43] <GudsVikarie> Works for me as well!!! <3
#358 [13:43] <leman> I am having a problem with gdpr and accessing my minecraft realms
#359 [13:43] <GudsVikarie> thanks for all the help <3
#360 [13:43] <urielsalis> ??> leman account/send-email
#361 [13:43] <Absol> leman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#362 [13:43] <Absol> leman: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#363 [13:44] * GudsVikarie [webchat@h-216-73.A387.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#364 [13:44] <leman> I already did that. They are a month behind on cases though so am I expected to pay for realms for a month before I can access it?
#365 [13:44] <MussLos88> Absol i load the file up so what I do now ?
#366 [13:45] <HelpINeedSomebody> apparently gdpr just stopped
#367 [13:45] <HelpINeedSomebody> like i can enter now
#368 [13:46] * chris [webchat@76-214-236-64.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#369 [13:46] <leman> Oh mine just started working too
#370 [13:46] * Active_Genesis [webchat@c-67-160-35-180.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#371 [13:46] <urielsalis> leman, they usually refund you for lost time like this
#372 [13:46] * leman [webchat@129.63.243.68] has quit. (Client Quit)
#373 [13:46] <chris> Hey my minecraft is running extremely slow and it wont let me join my friends realm server
#374 [13:47] <urielsalis> chris, try the realm again
#375 [13:47] <chris> it says i have an "Invalid ID"
#376 [13:47] <urielsalis> ??> chris launcher/relog
#377 [13:47] <Absol> chris: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#378 [13:49] <chris> OH THANK YOU SO MUCH
#379 [13:49] <chris> How did I not think of this!?
#380 [13:49] <urielsalis> chris, there was a minor hiccup looks like
#381 [13:50] <chris> I have one more concern
#382 [13:50] <MussLos88> Galaxy_2Alex here is the link: https://paste.ubuntu.com/p/6CSH99GmYM/
#383 [13:51] <chris> I want to change the language back to english but every time I click on the ENGLISH US button it freezes and does not change
#384 [13:51] <Galaxy_2Alex> MussLos88, Avira can potentially cause issues with Minecraft.
#385 [13:52] <chris> oh well i just fixed it never mind, thanks guys
#386 [13:52] <urielsalis> chris, you might have to leave it for some secs
#387 [13:52] <chris> This is honestly the greatest game community, sayonara
#388 [13:52] <chris> This is honestly the greatest game community, sayonara
#389 [13:52] * chris [webchat@76-214-236-64.lightspeed.sntcca.sbcglobal.net] has left #minecrafthelp
#390 [13:53] <MussLos88> Galaxy_2Alex So what I can do ? because on the Mojang website is the error Request blocked, and when I go out from my WLAN at my phone the page is perfect
#391 [13:55] <MussLos88> Galaxy_2Alex and I have Avira since day one on my PC like Minecraft and it works good, but since a few days I have this problem
#392 [13:55] <Galaxy_2Alex> MussLos88, Try restarting your Router in that case.
#393 [13:55] <MussLos88> Just restart ?
#394 [13:55] <Galaxy_2Alex> MussLos88, The router, yes.
#395 [13:56] <MussLos88> hm ok... I just did this
#396 [13:56] <Galaxy_2Alex> MussLos88, If that doesn't work, your Internet Service Provider may be blocking it, or some settings the the router are not correct.
#397 [13:57] <MussLos88> But I dont understand, it is all like every day
#398 [13:59] * TheTravelerXB1 [webchat@blk-222-156-95.eastlink.ca] has joined #minecrafthelp
#399 [14:08] * MussLos88 [webchat@5-231-155-37.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#400 [14:10] * WiktoriaKi [webchat@pcb25.internetdsl.tpnet.pl] has joined #minecrafthelp
#401 [14:12] <TheTravelerXB1> When i updated from 1.9 to 1.10 on minecraft bedrock for Xbox one , 4 minecraft packs appeared in my ... TheTravelerXB1's packs ... i do not own any packs , this might be a bug in the minecraft store for xbox one ... The packs are ... Biome setttlers skin pack 1 ... Camefire tales skin pack ... Chinese mythology mash-up ... Natural texture pack ...
#402 [14:12] <TheTravelerXB1> Anyone have this happening to them to , i'm on Xbox one , bedrock edition.
#403 [14:13] * WiktoriaKi [webchat@pcb25.internetdsl.tpnet.pl] has quit. (Client Quit)
#404 [14:15] * Koggen [webchat@h-8-93.A357.priv.bahnhof.se] has joined #minecrafthelp
#405 [14:15] <Koggen> Hello
#406 [14:16] <Galaxy_2Alex> TheTravelerXB1, Not quite sure, but hey, free stuff I guess.
#407 [14:16] <Galaxy_2Alex> Koggen, Hello
#408 [14:17] <Koggen> So this is the problem i have, when i try and join the realm menu, the it says invalid session try restarting minecraft, is there any fix for this. Everything was working completely fine just like 20 minutes ago
#409 [14:17] <Galaxy_2Alex> ??> Koggen launcher/relog
#410 [14:17] <Absol> Koggen: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#411 [14:18] <Koggen> ive tried relaunching logging in and out
#412 [14:18] <Koggen> didnt work
#413 [14:18] <Koggen> tried restarting the computer twice too
#414 [14:18] <Galaxy_2Alex> Koggen, There seems to be some general issue with Realms right now, I'm sure they are working on a fix right now.
#415 [14:19] <Koggen> okey, ill give it some time and try again tomorow or later today
#416 [14:19] <Koggen> Let me know when u get any news about it
#417 [14:34] * TheTravelerXB1 [webchat@blk-222-156-95.eastlink.ca] has quit. (Quit: webchat.esper.net)
#418 [15:00] * Garrett [webchat@c-68-60-24-24.hsd1.ga.comcast.net] has joined #minecrafthelp
#419 [15:03] <Garrett> So when I first played this game in 2012 i made an account under my moms email. But apparently i also migrated it to some email that i have no memory of, and now I would like to play again. I sent a ticket thing and i guess now i just wait? Theres nothing else i can really do right?
#420 [15:03] * TheTravelerXB1 [webchat@blk-222-156-95.eastlink.ca] has joined #minecrafthelp
#421 [15:03] <Galaxy_2Alex> Garrett, Yes, you'll have to wait.
#422 [15:03] <Garrett> Alright
#423 [15:04] <TheTravelerXB1> Hello
#424 [15:04] <Galaxy_2Alex> TheTravelerXB1, Hello.
#425 [15:05] <Garrett> Any idea how long it might take? It says they're currently looking at cases from march 9th, but is that realistic?
#426 [15:05] <Galaxy_2Alex> Garrett, It is, yes. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal.
#427 [15:06] <Garrett> Okay, thank you!
#428 [15:06] <TheTravelerXB1> Do you remember my question 1 hour a go
#429 [15:06] <TheTravelerXB1> Do you remember my question 1 hour a go
#430 [15:06] * Garrett [webchat@c-68-60-24-24.hsd1.ga.comcast.net] has left #minecrafthelp
#431 [15:07] <Galaxy_2Alex> TheTravelerXB1, I do, as I said, I don't know. It's a strange thing to complain about free things though.
#432 [15:07] <TheTravelerXB1> It shouldn't be free
#433 [15:08] <Galaxy_2Alex> TheTravelerXB1, If you are really concerned, contact Xbox Support.
#434 [15:08] <TheTravelerXB1> It says owned but i did not buy them
#435 [15:10] <TheTravelerXB1> I did contact xbox and said to submit a bug report to mojang
#436 [15:10] <Galaxy_2Alex> TheTravelerXB1, Honestly, I would just ignore it, it's not a big issue.
#437 [15:12] <TheTravelerXB1> I do not konw how to submit a bug report
#438 [15:15] <TheTravelerXB1> It's an i sore to me , i like to keep my stuff clean , i have no intention in useing those pack at all
#439 [15:15] <Galaxy_2Alex> TheTravelerXB1, if you want them removed, contact Xbox Support. If they can't do anything about it, neither can Mojang.
#440 [15:18] <TheTravelerXB1> Sai
#441 [15:18] <TheTravelerXB1> Ok
#442 [15:20] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. (Ping timeout: 183 seconds)
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#444 [15:21] <TheTravelerXB1> Guss i will cross my fingers and hope they disappear/removed in next update , wish me luck & thank you for your time ,
#445 [15:22] <TheTravelerXB1> Have a nice day , bye.
#446 [15:24] * Guest71223 [webchat@clpcon0404w-grc-03-74-12-200-113.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#447 [15:33] * Tortureblender [webchat@pool-141-154-79-119.bstnma.fios.verizon.net] has joined #minecrafthelp
#448 [15:34] <Tortureblender> my account was hacked and my name was changed. is there anyway i can change it back?
#449 [15:34] <Galaxy_2Alex> Tortureblender, There is not, no.
#450 [15:34] <Galaxy_2Alex> Tortureblender, At least no before the 37 days are over.
#451 [15:48] <Tortureblender> Can i set my password to an older one?
#452 [15:49] <Galaxy_2Alex> Tortureblender, I don't think so, no - you should never do that anyway.
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#454 [16:28] * TheFreshpool [webchat@55d4f0fa.access.ecotel.net] has joined #minecrafthelp
#455 [16:30] <TheFreshpool> can not log into this account only the demo is even though the game was purchased it was already played with the account my son has a rank on horstblocks.de
#456 [16:30] <Galaxy_2Alex> ??> TheFreshpool launcher/relog
#457 [16:30] <Absol> TheFreshpool: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#458 [16:30] <Galaxy_2Alex> TheFreshpool, Make sure you are using the correct login data.
#459 [16:32] <TheFreshpool> we have done everything several times also reset password
#460 [16:32] <Galaxy_2Alex> TheFreshpool, Have you already submitted an account support request to Mojang?
#461 [16:33] <TheFreshpool> Yes we have
#462 [16:33] <Galaxy_2Alex> TheFreshpool, Wait for them to answer please.
#463 [16:33] <TheFreshpool> my son has already played about 4 weeks
#464 [16:36] * Lougheed808 [webchat@196.52.73.73] has joined #minecrafthelp
#465 [16:36] <Galaxy_2Alex> TheFreshpool, Like I said, you will have to wait for them to answer. This chatroom is mostly for tech support, not account support.
#466 [16:37] <Lougheed808> i play one mac and i cant scoll wheel while shifting how can i fix it
#467 [16:37] <mattym> Lougheed808, Thats just an issue with how Macs work.
#468 [16:38] <Lougheed808> so i cant fix it
#469 [16:38] <Lougheed808> it only does it on 1.13.2 it work on other versions
#470 [16:40] <mattym> Lougheed808, Yes, Macs do not properly interpret controls with one of the things added in 1.13
#471 [16:40] <Lougheed808> is there anything i can do
#472 [16:40] <Lougheed808> or no
#473 [16:41] <Galaxy_2Alex> Lougheed808, I would give you the bug tracker ticket, however, the bug tracker is offline right now unfortunately
#474 [16:41] <mattym> Its already a known issue, up to Apple to fix it.
#475 [16:41] <Lougheed808> ok
#476 [16:41] <Lougheed808> thanks
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#483 [17:11] * blablalandsam [webchat@modemcable122.60-178-173.mc.videotron.ca] has joined #minecrafthelp
#484 [17:12] <blablalandsam> I dont remember my email but i know my usename and password can you help me?
#485 [17:12] <Galaxy_2Alex> blablalandsam, _suppor
#486 [17:12] <Galaxy_2Alex> blablalandsam, Have you already submitted an account support request to Mojang?
#487 [17:12] <blablalandsam> no can you send me a link?
#488 [17:12] <Galaxy_2Alex> blablalandsam, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#489 [17:13] <Galaxy_2Alex> ??> blablalandsam account/trans-id
#490 [17:13] <Absol> blablalandsam: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#491 [17:13] <Galaxy_2Alex> ??> blablalandsam account/send-email
#492 [17:13] <Absol> blablalandsam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#493 [17:13] <Absol> blablalandsam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#494 [17:13] <blablalandsam> ight thank you
#495 [17:13] <Galaxy_2Alex> blablalandsam, Do not include your password in the support request - Mojang can't do anything with it.
#496 [17:13] <blablalandsam> yeah
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#503 [17:36] * Abnot [webchat@97-81-177-145.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#504 [17:38] <Abnot> Hey. Sorry to be a bother. I'm trying to migrate an ancient account, but I don't remember the username at all. I was wondering if the transaction ID would be required just to get the username for migration or if there is any other method to get the username than a support ticket. I can't really find any information on the topic.
#505 [17:39] <mattym> Abnot, The support ticket will be the only way to resolve it.
#506 [17:39] <Galaxy_2Alex> Abnot, Of course they need to verify that you are the owner of the account. If not, anyone could jusy say that your account is theirs and steal it.
#507 [17:39] <Galaxy_2Alex> Abnot, Keep in mind though that there are alternative ways of authenticating account ownership if you don't have your transaction ID anymore.
#508 [17:40] <mattym> Galaxy_2Alex, Though if you have the email with the Transaction ID, those usually include the username as well.
#509 [17:40] <mattym> Abnot, ^
#510 [17:40] <Abnot> Oh that email is ages gone.
#511 [17:41] <Abnot> And the billing statement doesn't list the ID.
#512 [17:41] <Abnot> But that's fine. I'll see what I can do. Thanks.
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#517 [17:48] * Aga [webchat@ip68-231-189-103.tc.ph.cox.net] has joined #minecrafthelp
#518 [17:49] <evildeathkarma> The rules for how strong a password needs to be are atrocious and im getting a too many reset attempts error. How long is the timer for me to be able to reset my password. This is unbelieveable
#519 [17:49] <Aga> I just recently downloaded minecraft. Like 45 or so minutes ago. Everytime I try to create a world, I just get stuck at creating spawn area, and then the game crashes and puts me back to the launcher with the game crash error.
#520 [17:49] <Galaxy_2Alex> ??> evildeathkarma login/throttle
#521 [17:49] <Absol> evildeathkarma: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#522 [17:49] <Absol> evildeathkarma: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#523 [17:49] <evildeathkarma> That doesnt answer my question
#524 [17:49] <Galaxy_2Alex> Aga, Disable VBOs in the Video Settings.
#525 [17:50] <Galaxy_2Alex> evildeathkarma, If it keeps saying that your password is wrong even though it is correct, make sure you aren't on a public Wifi, and also disable any VPNs or similar program
#526 [17:50] <evildeathkarma> I cannot reset my password. It says error too many attempts. How long must i wait to be able to reset my password? Because its been longer than an hour
#527 [17:51] <evildeathkarma> No. I dont know the password. I havent played in months and when i tried to reset my password it kept saying not strong enough. I am now blocked from resetting the password.
#528 [17:51] <Galaxy_2Alex> evildeathkarma, Are any VPNs active?
#529 [17:51] <Aga> I disabled VBOs. Didn't work. I'm using the latest update.
#530 [17:51] <Galaxy_2Alex> ??> Aga launcher/log
#531 [17:51] <Absol> Aga: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#532 [17:51] <Galaxy_2Alex> Aga, Please copy the log after the game has crashed.
#533 [17:51] * HelpINeedSomebody [webchat@node-200-118.flex.volo.net] has quit. (Quit: webchat.esper.net)
#534 [17:52] <evildeathkarma> Galaxy_2Alex No VPNs. I just want to be able to reset my password but it says too many reset attempts.
#535 [17:52] <evildeathkarma> Its not that i cant log in. Its that i cant reset my password.
#536 [17:52] <Galaxy_2Alex> evildeathkarma, It may be a few hours for that to reset, don't know for certain. If it doesn't go away after a day, come back here and we will give you further instructions.
#537 [17:54] * evildeathkarma [webchat@cmcust2b-88.93.nulinkdigital.com] has quit. (Quit: webchat.esper.net)
#538 [17:55] <Aga> https://paste.gg/p/anonymous/6ca75d75ae6b46b0a710860646cfd21c
#539 [17:56] <Galaxy_2Alex> Aga, First, uninstall Razer Synapse. It's a piece of garbage.
#540 [17:56] <Aga> uhh where?
#541 [17:56] <Galaxy_2Alex> Aga, It's a program installed on your PC. Uninstall it.
#542 [17:57] <Aga> Alright, wait. Do I try running it afterwards?
#543 [17:58] <Galaxy_2Alex> Aga, No, two seconds.
#544 [18:01] <Aga> I couldn't find Razer Synapse in windows setting, not control panel uninstall a program, or even the regedit
#545 [18:01] <Galaxy_2Alex> Aga, In Search, search for "Environment Variable", and click "Edit the System Environment Variables". Click the "Environment Variables..." button. Next, find the _JAVA_OPTIONS variable, and delete it. Click "OK", then "Close".
#546 [18:01] <Galaxy_2Alex> Oh, the last one isn't "Close", it's also "OK".
#547 [18:05] <Aga> It works now! Thanks a bunch!
#548 [18:05] <Aga> <3
#549 [18:16] * Joe [webchat@cpe-104-229-121-235.twcny.res.rr.com] has joined #minecrafthelp
#550 [18:17] <Joe> One of my saves doesn't show up on my single player world list
#551 [18:17] <Galaxy_2Alex> Joe, But all other saves do show up?
#552 [18:17] <Joe> Yes
#553 [18:18] <Galaxy_2Alex> Joe, Is the world folder still in the saves folder?
#554 [18:18] <Joe> Yes
#555 [18:19] <Galaxy_2Alex> Joe, Seems like something corrupted part of your world. Create a new world with the same name.
#556 [18:19] <Joe> ok
#557 [18:19] <Capfan67> joe, Just to interject here, I'd make a backup/copy of the world before doing anything. Also, I'd try to recover the level.dat backup first.
#558 [18:19] <Capfan67> Ok.. Off to fix dinner. Best of luck.
#559 [18:20] <Joe> I have a backup of the world
#560 [18:20] <Galaxy_2Alex> Joe, Actually, yes, stuff changed. Try renaming the level.dat_old file to level.dat, overwriting the existing level.dat file.
#561 [18:20] <Galaxy_2Alex> Joe, That might make the world show up again.
#562 [18:21] <Joe> Ok
#563 [18:22] <Joe> Didn't work!
#564 [18:23] <Joe> And now its not even in the Saves folder anymore
#565 [18:24] <Galaxy_2Alex> Joe, Recover the backup, put it back into the saves folder and create a world with the same name. That way, at least the already created chunks will be saved.
#566 [18:24] <Joe> ok
#567 [18:25] <Joe> Ok ive done that now what?
#568 [18:26] <Galaxy_2Alex> Joe, In that new world, you may need to look around a bit for the chunks of the other world, but they should be there.
#569 [18:26] <Joe> ok
#570 [18:29] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#571 [18:32] <Joe> Doesn't seem to be working
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#574 [18:53] <Joe> Ok I got the world back on the single player list, but whenever i try to load it the game crashes
#575 [18:55] <Joe> Hello?
#576 [19:01] <Galaxy_2Alex> Joe, I need the crash report.
#577 [19:02] <Joe> What do you mean?
#578 [19:02] <Galaxy_2Alex> Joe, You says the game crashes. I will need the crash report it creates.
#579 [19:03] * tfsb [~tfsb@60.31.184.148] has joined #minecrafthelp
#580 [19:04] <Joe> It says An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#581 [19:04] <Galaxy_2Alex> ??> Joe launcher/log
#582 [19:04] <Absol> Joe: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#583 [19:05] <Galaxy_2Alex> Joe, Please copy the log after the game has crashed.
#584 [19:05] <Joe> Whats the log
#585 [19:05] <Galaxy_2Alex> Joe, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#586 [19:06] <Joe> ok
#587 [19:08] <Joe> ok
#588 [19:09] <Joe> im done with that
#589 [19:12] * warren [webchat@cpe-98-146-133-71.natnow.res.rr.com] has joined #minecrafthelp
#590 [19:12] <warren> having trouble accessing my account
#591 [19:12] <Galaxy_2Alex> Joe, I'll need the log.
#592 [19:12] <Galaxy_2Alex> warren, What trouble?
#593 [19:13] <warren> well its been a very long time since ive tried to log on and i cant get a temporary password due to the aol account being closed down
#594 [19:13] <Joe> how do i give it to you
#595 [19:14] <Galaxy_2Alex> Joe, Post the link to the paste into this channel.
#596 [19:14] <Galaxy_2Alex> warren, Have you already submitted an account support request to Mojang?
#597 [19:14] <warren> ive done everything and have not heard anything back from anyone
#598 [19:14] <Joe> its not letting me
#599 [19:17] <warren> so i dont know what i need to do from here
#600 [19:17] <Galaxy_2Alex> warren, Wait for them to answer.
#601 [19:17] <Galaxy_2Alex> Joe, Make sure you follow the instructions please.
#602 [19:17] <warren> its been 4 months and i have not heard anything from them
#603 [19:17] <Joe> About the pastebin thing
#604 [19:18] <Galaxy_2Alex> warren, Did you receive an email when you first contacted them with a case ID and some further information?
#605 [19:18] <warren> no i didnt should i put in another request
#606 [19:19] <Galaxy_2Alex> warren, With a different email address, a completely new one if possible, yes.
#607 [19:19] <warren> i dont remember where on the website
#608 [19:20] <Galaxy_2Alex> ??> warren account/send-email
#609 [19:20] <Absol> warren: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#610 [19:20] <Absol> warren: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#611 [19:20] <Galaxy_2Alex> Joe, Enter your username in "Poster", just like the instructions tell you to do.
#612 [19:22] <Joe> ok i've done that
#613 [19:24] <Galaxy_2Alex> Joe, I'll need the link to the paste.
#614 [19:25] <Joe> https://paste.ubuntu.com/p/G44HrfqMdQ/
#615 [19:25] <Galaxy_2Alex> Joe, Please copy it _after_ the game crashes.
#616 [19:25] <Joe> ight
#617 [19:27] * tfsb [~tfsb@60.31.184.148] has quit. (Remote host closed the connection)
#618 [19:29] <Joe> https://paste.ubuntu.com/p/Mhzr4VmfBH/
#619 [19:29] <Joe> There
#620 [19:29] <Galaxy_2Alex> Joe, Known problem in 1.13, most likely will be fixed in 1.14 when it comes out.
#621 [19:30] <Joe> Ok is there anything I can do now to play my world
#622 [19:31] <Galaxy_2Alex> Joe, Wait until 1.14 is fully out, or maybe try playing the Snapshots, though we do not support that here.
#623 [19:31] <Joe> Ok thank you for helping me
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#625 [19:36] * Shinga [webchat@r186-49-172-238.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#626 [19:37] <Shinga> Hi
#627 [19:37] <Shinga> help pls
#628 [19:37] <Galaxy_2Alex> Shinga, How can we help?
#629 [19:37] <Shinga> 2 weeks ago send message to support and do not respond
#630 [19:37] <Galaxy_2Alex> Shinga, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#631 [19:37] <Shinga> I need to recover my account
#632 [19:38] <Galaxy_2Alex> Shinga, Wait for them to answer please.
#633 [19:39] <Shinga> I will not be able to play premium minecraft until then
#634 [19:39] <Galaxy_2Alex> Shinga, Correct, you will have to wait for them to answer.
#635 [19:42] * Shinga [webchat@r186-49-172-238.dialup.adsl.anteldata.net.uy] has quit. (Quit: webchat.esper.net)
#636 [19:50] * Joe [webchat@cpe-104-229-121-235.twcny.res.rr.com] has joined #minecrafthelp
#637 [19:51] <Joe> Hello
#638 [19:52] <Galaxy_2Alex> Joe, Hello
#639 [19:53] <Joe> Hey again so i was able to get on the world in the latest snapshot, but everything that I had built is now gone
#640 [19:53] <Galaxy_2Alex> Joe, It may be in a different part of the world.
#641 [19:53] <Galaxy_2Alex> Joe, You could also check if the original backup can maybe be loaded now.
#642 [19:53] <Joe> It's not because I remember the terrain
#643 [19:54] <Galaxy_2Alex> Joe, It might be hundreds of blocks away.
#644 [19:54] <Joe> why would that be
#645 [19:55] <Galaxy_2Alex> Joe, Because you basically created a new world on top of the old one, the old chunks should still be somewhere. If not, they may have been too corrupted - again, maybe try to use the original backup.
#646 [19:56] <Joe> ok some of the chunks were in random locations im not sure if thats a bug or what
#647 [20:02] * Tobbzii [webchat@host86-133-226-172.range86-133.btcentralplus.com] has joined #minecrafthelp
#648 [20:02] <Tobbzii> Hi, ive been having a texture issue which i cannot fix, anyone here able to help?
#649 [20:03] <Galaxy_2Alex> Tobbzii, What texture issue?
#650 [20:03] <Galaxy_2Alex> Joe, It could be, yes.
#651 [20:04] <Tobbzii> 1 moment Galaxy_2Alex i have a video showing it
#652 [20:06] <Tobbzii> Galaxy_2Alex look both straight ahead at the snow in the distance, aswell as the snow to the close right. https://www.youtube.com/watch?v=kIqZyGwFqHk
#653 [20:07] <Galaxy_2Alex> Tobbzii, Try playing around with Mipmaps and Anti-Ailiasing
#654 [20:07] <Tobbzii> I have already done so to no difference mate
#655 [20:07] <Galaxy_2Alex> Tobbzii, Hm, to be honest, it looks "normal" to me, as in: That's how Minecraft works.
#656 [20:08] <Galaxy_2Alex> Tobbzii, Nonetheless, since you are using mods, we can't really help with that issue here, sorry.
#657 [20:08] * Meep [uid44664@id-44664.charlton.irccloud.com] has joined #minecrafthelp
#658 [20:11] * feb29cool [webchat@c-24-98-52-110.hsd1.ga.comcast.net] has joined #minecrafthelp
#659 [20:11] <feb29cool> I log on and then It says ERROR :( unable to create temporary directory..... What should I do?
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#661 [20:16] * UnRipe [webchat@cpe-104-32-208-16.socal.res.rr.com] has joined #minecrafthelp
#662 [20:17] <UnRipe> my minecraft will not download
#663 [20:17] * Joe [webchat@cpe-104-229-121-235.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#664 [20:17] <Galaxy_2Alex> UnRipe, What does it say when you try?
#665 [20:17] <UnRipe> unable to save download
#666 [20:18] <Galaxy_2Alex> ??> UnRipe error/download
#667 [20:18] <Absol> UnRipe: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#668 [20:18] <UnRipe> i already downloaded the game, but it doesn't let me download the new update
#669 [20:23] * NotShiniholum [webchat@cpe-69-200-226-213.nyc.res.rr.com] has joined #minecrafthelp
#670 [20:24] <NotShiniholum> I know that typically you cant help with account issues but what happens when you cant remember your email you used to sign into your account?
#671 [20:24] <NotShiniholum> Its been years since Ive had a computer.
#672 [20:25] <mattym> NotShiniholum, When you last logged in, did you use an email and password, or username and password?
#673 [20:26] <NotShiniholum> it was just a username and password I think
#674 [20:26] <NotShiniholum> It was years ago
#675 [20:26] <mattym> NotShiniholum, What was the username?
#676 [20:26] <NotShiniholum> back when the website looked like a dirt block for the background
#677 [20:26] <NotShiniholum> NotShiniholum
#678 [20:27] <mattym> NotShiniholum, You will need to contact Mojang for support then.
#679 [20:27] <mattym> ??> NotShiniholum account/send-email
#680 [20:27] <Absol> NotShiniholum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#681 [20:27] <Absol> NotShiniholum: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#682 [20:27] <NotShiniholum> I dont have the transaction ID as I bought the game almost 9 years ago
#683 [20:27] <mattym> ??> NotShiniholum account/trans-id
#684 [20:28] <Absol> NotShiniholum: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#685 [20:28] <Galaxy_2Alex> NotShiniholum, If you are absolutely certain you cannot recover your transaction ID, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#686 [20:28] <NotShiniholum> What a hassle
#687 [20:47] * Asby [webchat@c-68-44-115-109.hsd1.in.comcast.net] has joined #minecrafthelp
#688 [20:48] <Asby> Forgot email to old account, can't find transaction code
#689 [20:48] <Galaxy_2Alex> Asby, Have you already submitted an account support request to Mojang?
#690 [20:48] <Asby> Yes
#691 [20:49] <Galaxy_2Alex> Asby, Wait for them to answer please.
#692 [20:58] * spoonn [webchat@c-73-166-28-162.hsd1.tx.comcast.net] has joined #minecrafthelp
#693 [20:59] <spoonn> hello?
#694 [20:59] <Galaxy_2Alex> spoonn, Hello
#695 [21:00] <spoonn> hi i have a problem on mc java edition when i try to launch minecraft i get an arror that says javaw.exe is denied accsess
#696 [21:00] <spoonn> any solution
#697 [21:00] <Galaxy_2Alex> spoonn, Run Minecraft as Administrator.
#698 [21:00] <spoonn> ya but it works somettimes and now it dosent work
#699 [21:01] <spoonn> its kind of an on and off thing
#700 [21:01] <spoonn> it looks like this -
#701 [21:01] <Galaxy_2Alex> ??> spoonn av/adwcleaner
#702 [21:01] <Absol> spoonn: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#703 [21:01] <Absol> spoonn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#704 [21:01] <Galaxy_2Alex> ??> spoonn av/malwarebytes
#705 [21:01] <Absol> spoonn: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#706 [21:01] <Absol> spoonn: Download it here: https://www.malwarebytes.org/
#707 [21:01] <Absol> spoonn: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#708 [21:01] <spoonn> Filename on disk: javaw.exe
#709 [21:02] <spoonn> Path: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.
#710 [21:02] <spoonn> Exists: file
#711 [21:02] <Galaxy_2Alex> spoonn, Run the programs Absol linked please.
#712 [21:03] <spoonn> i already have a malware program, pcmatic :/
#713 [21:03] <Galaxy_2Alex> spoonn, PcMatic? Never heard of it. Adwcleaner and Malwarebytes are the best ones, please run those.
#714 [21:03] * kj [webchat@cpe-104-173-119-171.socal.res.rr.com] has joined #minecrafthelp
#715 [21:04] <kj> https://paste.ubuntu.com/p/VBqGwCGWt4/
#716 [21:04] <Galaxy_2Alex> kj, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#717 [21:04] <spoonn> uhg fine hold on
#718 [21:05] <Capfan67> 4gb ram. Doesn't meet minimum reqs either.
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#720 [21:05] <spoonn> waht do i do when i run it
#721 [21:06] <BattleFox268> When I launch minecraft 1.13.2 the se binary stops responding upon launch and crashes
#722 [21:06] <Galaxy_2Alex> ??> BattleFox268 av/adwcleaner
#723 [21:06] <Absol> BattleFox268: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#724 [21:06] <Absol> BattleFox268: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#725 [21:07] <spoonn> Galaxy_2Alex what do i do when i run it
#726 [21:07] <Galaxy_2Alex> spoonn, Adwcleaner: Run it, click "Scan Now", once it completes the scan click Clean & Repair, restart the computer when it asks you to.
#727 [21:08] <Galaxy_2Alex> spoonn, Malwarebytes Anti-Malware: https://support.malwarebytes.com/docs/DOC-1156
#728 [21:08] <spoonn> i used the malwarebytes one
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#735 [21:22] * cat [webchat@cpe-172-193-67-144.qld.foxtel.net.au] has joined #minecrafthelp
#736 [21:22] <BattleFox268> Upon launching minecraft 1.13.2 I am met with se binary not responding and the launcher crashes
#737 [21:22] <cat> hey I can not log in but I know my username and password :(
#738 [21:22] <Galaxy_2Alex> BattleFox268, Did you do a full clean with Adwcleaner?
#739 [21:22] <BattleFox268> yes
#740 [21:22] <Galaxy_2Alex> cat, But you don't know your email address?
#741 [21:22] <Galaxy_2Alex> BattleFox268, And the game still doesn't work?
#742 [21:23] <cat> i know they email
#743 [21:23] <cat> the*
#744 [21:23] <Galaxy_2Alex> cat, What happens if you log in?
#745 [21:23] <BattleFox268> i didn't try i didn't know what the next instructions were, gimme a sec
#746 [21:23] <cat> it says it is invaild
#747 [21:23] <Galaxy_2Alex> cat, an you log in on the website?
#748 [21:23] <Galaxy_2Alex> can*
#749 [21:24] <cat> i have tried both the webpage and the Minecraft login for the game
#750 [21:24] <cat> and no
#751 [21:24] <Galaxy_2Alex> cat, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#752 [21:24] <Galaxy_2Alex> ??> cat tools/hjt
#753 [21:24] <Absol> cat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#754 [21:24] <Absol> cat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#757 [21:27] <cat> https://paste.ubuntu.com/p/7MbCsWZ9VB/
#758 [21:27] <cat> is that it
#759 [21:27] <cat> ??
#760 [21:28] <Galaxy_2Alex> cat, Looks good. Have you tried resetting your password?
#761 [21:28] <Galaxy_2Alex> ??> cat account/reset-password
#762 [21:28] <Absol> cat: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#763 [21:28] <Absol> cat: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#764 [21:28] <cat> yea but it never sends the email
#765 [21:28] <Galaxy_2Alex> cat, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#766 [21:28] * maurocraft3 [webchat@cpe-186-23-251-34.telecentro-reversos.com.ar] has joined #minecrafthelp
#767 [21:29] <maurocraft3> Hello I have a problem that java crash and I can't play minecraft
#768 [21:29] <BattleFox268> Ayy that worked, thanks for the fix guys really made my week.
#769 [21:29] <maurocraft3> Also I get an error but is in spanish
#770 [21:29] <Galaxy_2Alex> maurocraft3, does it say "not respnding"?
#771 [21:30] <maurocraft3> Yes
#772 [21:30] <Galaxy_2Alex> ??> maurocraft3 av/adwcleaner
#773 [21:30] <Absol> maurocraft3: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#774 [21:30] <Absol> maurocraft3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#776 [21:30] <maurocraft3> Oh ok I going to test it
#777 [21:30] <cat> transaction ID what is this??? and how do i find it??
#778 [21:31] <Galaxy_2Alex> ??> cat account/trans-id
#779 [21:31] <Absol> cat: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#780 [21:32] <maurocraft3> And also I got an error saying:Java didn't run,the operation needs elevation
#781 [21:32] <Galaxy_2Alex> maurocraft3, If that happens, run Minecraft as Administrator.
#782 [21:32] <maurocraft3> Ok
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#788 [22:03] <NekoAngelic> Why aren't my mods not showing up on forge? I am using the correct version.
#789 [22:03] <NekoAngelic> *are
#790 [22:04] <Galaxy_2Alex> NekoAngelic, Where did you download them from?
#791 [22:04] <NekoAngelic> The forge website
#792 [22:07] * Nick1 [webchat@c-73-75-82-125.hsd1.il.comcast.net] has joined #minecrafthelp
#793 [22:08] <Nick1> Hello I purchased minecraft years ago and I want to go back to play it again and I have the email and password still correct but it says i do own the full game
#794 [22:09] <Galaxy_2Alex> Nick1, Have you already submitted an account support request to Mojang?
#795 [22:09] <Galaxy_2Alex> NekoAngelic, The mods?
#796 [22:09] <Nick1> Yes i sent them an email
#797 [22:09] <Galaxy_2Alex> Nick1, Wait for them to answer please.
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#801 [22:24] <nicl130> My minecraft won't start and tells me it's unable to start java
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#804 [22:34] <Xavier> can i still get the windows 10 edition from the java edition?
#805 [22:36] <Xavier> could i get a refund?
#806 [22:42] <Capfan67> Xavier, Hi.
#807 [22:42] <Capfan67> Xavier, The free Win 10 Edition offer ended last October.
#808 [22:43] <Capfan67> Xavier, If you purchase was prior to October 19th, you can still get your copy.
#809 [22:51] <Xavier> so can i get a refund on the game
#810 [22:52] <Capfan67> ??> Xavier account/refund
#811 [22:52] <Absol> Xavier: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#812 [22:55] <Xavier> so do i need to show purchase
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#814 [22:58] <Xavier> so do i nne dto show proof of purchase to get a refund
#815 [22:58] <Capfan67> Xavier, I'm sure if you recently purchased, you'll have the response email from the purchase. It will contain the Transaction ID.
#816 [23:01] <Xavier> i got the java edition but i cant play with my friends because they have the windows edition but i did not know this so is there any way i can get a refund or change the java edition to the windows 10 edition
#817 [23:01] <Capfan67> Xavier, I've already linked Mojang's page for refunds. The links you need are on that page.
#818 [23:02] <Capfan67> Xavier, This is a technical support channel. We're volunteers, not Mojang. For account issues, that aren't technical in nature, we can only direct you to Mojang's help pages.
#819 [23:05] <Xavier> but i just want a refund because i purchased the wrong version of the game
#820 [23:06] <Capfan67> Xavier, ..So you said.
#821 [23:20] * Xavier [webchat@118-93-166-210.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#822 [23:20] <Xavier> can i get a refund
#823 [23:21] * marlowe [webchat@cpe-75-80-233-131.dc.res.rr.com] has joined #minecrafthelp
#824 [23:21] <marlowe> hello i forgot the email associated with my account and cant login using just the username
#825 [23:22] <Capfan67> marlowe, Knowing your email is required for self service account recovery. Have you submitted a support request yet?
#826 [23:22] * Xavier7 [webchat@118-93-166-210.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#827 [23:22] <Xavier7> can i get a refund
#828 [23:23] <marlowe> yes i have
#829 [23:23] <Capfan67> Xavier7, I've already given you the link.
#830 [23:23] <Capfan67> marlowe, Then you'll need to wait for Mojang to respond.
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#832 [23:31] * Seb [webchat@c-73-45-200-218.hsd1.il.comcast.net] has joined #minecrafthelp
#833 [23:31] <Seb> Is anyone here
#834 [23:32] <Capfan67> Seb, Hi.
#835 [23:32] <Seb> I cannot redeem Minecraft windows 10 edition because it says I already claimed it, however I never did. Is there anyway to fix this?
#836 [23:33] <Capfan67> Seb, That response means *someone* redeemed your code. Do you want a link to Mojang Customer Support?
#837 [23:34] <Seb> I already contacted them
#838 [23:34] <Capfan67> Seb, This is a volunteer technical support channel. We can't fix account issues, unless they're technical in nature.
#839 [23:34] <Seb> ok thanks anyway
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