#1 [00:00] * seanplays19 [webchat@92.251.135.24.threembb.ie] has joined #minecrafthelp
#2 [00:01] <seanplays19> hello there im having a problem whit my luncher and I have tierd everything and am woundering if there smoething someone can do
#3 [00:03] <Capfan67> seanplays19, What problem are you having?
#4 [00:09] <seanplays19> when I load the game I getinto the luncher and lunch it then it load a little bit then pop up unexpecting error and dosent work
#5 [00:10] <Capfan67> seanplays19, Do you see an error description or number?
#6 [00:10] <Capfan67> seanplays19, If not, we can look at your log.
#7 [00:10] <seanplays19> one sec
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#9 [00:11] * HiImPlaga [webchat@103-57-17-190.fibertel.com.ar] has joined #minecrafthelp
#10 [00:11] <HiImPlaga> Hello
#11 [00:11] <seanplays19> it just said game unexpectedly crashed
#12 [00:11] <Capfan67> HiImPlaga, Hi.
#13 [00:11] <HiImPlaga> I want to find mi ID of my account
#14 [00:12] <HiImPlaga> where i can find it?
#15 [00:12] <HiImPlaga> i want to change the email and ask the ID
#16 [00:12] <Capfan67> seanplays19, That's sometimes caused by incompatible software. Let's look:
#17 [00:12] <Capfan67> ??> seanplays19 tools/hjt
#18 [00:12] <Absol> seanplays19: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#19 [00:12] <Absol> seanplays19: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#20 [00:12] <Capfan67> HiImPlaga, I you have a Mojang account, changing email requires knowing your security questions.
#21 [00:13] <HiImPlaga> I know my security questions but ask me an email
#22 [00:13] <HiImPlaga> an ID* sorry
#23 [00:13] <Capfan67> HiImPlaga, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#24 [00:13] * Carl [webchat@cpe-139-168-172-79.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#25 [00:14] <Capfan67> HiImPlaga, Log into your account, then go here: https://account.mojang.com/me/settings As the instructions I linked above tell you, from there you can have instructions sent to your new email address.
#26 [00:14] <seanplays19> Absol not sure if its right but its done
#27 [00:15] <Carl> Hello, I was wanting to get back into minecraft so I tried to log in but forgot my password. I have requested to reset my password but the emial from mojang has not been received.
#28 [00:15] <seanplays19> Absol not sure if its right but I did it
#29 [00:15] <Capfan67> seanplays19, WHen you crate the paste, it takes you to a new page. Post the link to the new paste page here.
#30 [00:15] <Capfan67> Carl, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#31 [00:15] <Capfan67> Carl, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#32 [00:15] <seanplays19> post it where
#33 [00:15] <Capfan67> ??> carl account/send-email
#34 [00:16] <Absol> Carl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#35 [00:16] <Absol> Carl: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#36 [00:16] <Capfan67> seanplays19, Here, in this chat. Paste the URL/Link to the page.
#37 [00:16] * Carl [webchat@cpe-139-168-172-79.nb07.nsw.asp.telstra.net] has quit. (Client Quit)
#38 [00:16] <seanplays19> https://paste.ubuntu.com/p/jy7BNQpt7P/
#39 [00:16] <seanplays19> is that it
#40 [00:18] <Capfan67> seanplays19, Looks clean. In that case, it's likely there's an error code in your log. Let's look. Create the crash, the paste your .minecraft\launcher_log.txt file to http://paste.ubuntu.com/
#41 [00:18] <seanplays19> ?
#42 [00:18] * tfsb [~tfsb@60.31.184.148] has quit. (Quit: liteIRC for Android)
#43 [00:18] <seanplays19> how do I do that
#44 [00:19] <Capfan67> ??> seanplays19 launcher/log-txt
#45 [00:19] <Absol> seanplays19: We need to see your full launcher log, which is created in the game directory.
#46 [00:19] <Absol> seanplays19: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#47 [00:23] <seanplays19> could it just be called logs I cant seem to find it
#48 [00:23] <HiImPlaga> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID. THAT says when i request change email
#49 [00:23] <HiImPlaga> where i find the ID!!!
#50 [00:24] <Capfan67> seanplays19, It should be located in your .minecraft folder. It's created by the launcher every time you run it. hmmm
#51 [00:24] <Capfan67> ??> HiImPlaga account/trans-id
#52 [00:24] <Absol> HiImPlaga: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#53 [00:24] <Capfan67> HiImPlaga, You didn't tell me that the email change was denied, and you were trying to submit a support request.
#54 [00:25] <HiImPlaga> the email that i have is my brother emails but i buy the game to other person
#55 [00:25] <HiImPlaga> i dont have the id and i need to change the email. My brother use it for work
#56 [00:25] <Capfan67> HiImPlaga, You'll need to contact Mojang to resolve your account issue.
#57 [00:26] <HiImPlaga> Where is the gmail or hotmail
#58 [00:26] <HiImPlaga> and i send a mail
#59 [00:26] <Capfan67> HiImPlaga, Great! Sounds like you're on track. Now, you need to wait for them to respond.
#60 [00:27] <HiImPlaga> I send a email asking my ID. I dont tell my problem
#61 [00:27] <HiImPlaga> i send 2 days ago... im waiting the answer
#62 [00:27] <seanplays19> https://paste.ubuntu.com/p/YtKSpJRXd5/
#63 [00:27] <Capfan67> HiImPlaga, *nods* You'll have longer to wait yet. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#64 [00:28] <seanplays19> there
#65 [00:28] <Capfan67> seanplays19, I see you're running 1.8.9. We support non-modded current release, as you saw when you entered the channel. Does 1.13.2 crash also?
#66 [00:28] <HiImPlaga> Thanks
#67 [00:29] <seanplays19> yeah they all do
#68 [00:29] * Harry8 [webchat@104.200.142.219] has joined #minecrafthelp
#69 [00:29] <Harry8> Hey
#70 [00:29] <Capfan67> seanplays19, Ok. "Pixel format not accelerated" <-- This is a graphics driver error. Your driver is either incompatible with your hardware or OS. Let's look:
#71 [00:29] <Capfan67> ??> seanplays19 win/dxdiag
#72 [00:29] <Absol> seanplays19: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#73 [00:30] <Harry8> So i got an account migration issue. When trying to migrate my account made in back around 2010 it asks me for an email yet when creating the account i never used an email
#74 [00:30] * Harry8 [webchat@104.200.142.219] has quit. (Client Quit)
#75 [00:31] <Capfan67> 12 seconds. Harry didn't wait long.
#76 [00:32] <seanplays19> do i paste it to the sme place
#77 [00:32] <Capfan67> seanplays19, Yes.
#78 [00:32] * Harry7 [webchat@104.200.142.219] has joined #minecrafthelp
#79 [00:32] <seanplays19> ok
#80 [00:32] <Harry7> Lost connection before, So i got an account migration issue. When trying to migrate my account made in back around 2010 it asks me for an email yet when creating the account i never used an email
#81 [00:32] <Capfan67> Harry7, Even at the very beginning, registration required an email.
#82 [00:32] <seanplays19> https://paste.ubuntu.com/
#83 [00:33] <Harry7> really i never remember this
#84 [00:33] <Capfan67> Harry7, To resolve your account issue, you'll need to contact Mojang Customer Support:
#85 [00:33] <Capfan67> ??> Harry7 account/send-email
#86 [00:33] <Absol> Harry7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#87 [00:33] <Absol> Harry7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#88 [00:33] <Capfan67> seanplays19, That's the main page. Can you link your dxdiag paste?
#89 [00:34] <Harry7> Cheers guys. Gonna be a pain as i dont have access to my old email, paypal or anything such :/
#90 [00:35] <seanplays19> https://paste.ubuntu.com/p/ZS72ygQtXn/
#91 [00:36] <Capfan67> seanplays19, Neither Dell nor Intel offers Windows 10 drivers for your graphics. Your OptiPlex 780 shouldn't be upgraded beyond Windows 7.
#92 [00:37] <seanplays19> what dose that mean ?
#93 [00:37] <Capfan67> seanplays19, It means that with Windows 10 loaded on that computer, you won't be able to run Minecraft (or most other OpenGL games).
#94 [00:38] <seanplays19> and is there a way i can fix that
#95 [00:38] <Capfan67> seanplays19, Downgrading back to the Windows 7 it shipped with, and installing the Dell drivers, will likely fix your issue.
#96 [00:39] <seanplays19> ok i appreciate the help
#97 [00:39] <Capfan67> seanplays19, Best of luck.
#98 [00:39] <seanplays19> thanks
#99 [00:40] * seanplays19 [webchat@92.251.135.24.threembb.ie] has quit. (Quit: webchat.esper.net)
#100 [00:40] * the_apploader [webchat@static-acs-24-154-95-8.zoominternet.net] has joined #minecrafthelp
#101 [00:40] <the_apploader> hello
#102 [00:40] <Capfan67> Hi
#103 [00:41] <the_apploader> I has been like a dream for me since direwold 20 got his to get my own cape in minecraft, I heard that if you somehow contribute to the community you can recieve one is this correct?
#104 [00:42] <Capfan67> the_apploader, Minecraft capes are gifted to Minecon attendees.
#105 [00:42] <the_apploader> Is that the only way?
#106 [00:43] <Capfan67> the_apploader, I haven't personally heard of capes being given away for community support.
#107 [00:43] <the_apploader> Oh okay. Maybe its really rare
#108 [00:43] <the_apploader> okay thanks anyway
#109 [02:00] * nophin [webchat@b2b-94-79-177-198.unitymedia.biz] has joined #minecrafthelp
#110 [02:00] * nophin [webchat@b2b-94-79-177-198.unitymedia.biz] has joined #minecrafthelp
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#112 [02:26] * LBoT07 [webchat@125.177.160.167] has joined #minecrafthelp
#113 [02:26] <LBoT07>
#114 [02:26] <LBoT07> Password reset message is not coming help me pla
#115 [02:26] <LBoT07> Password reset message is not coming
#116 [02:26] <LBoT07> Password reset message is not coming
#117 [02:26] <LBoT07> Password reset message is not coming help me plz
#118 [02:26] <LBoT07> Password reset message is not coming help me please
#119 [02:26] <LBoT07> //
#120 [02:26] <Andrio> LBoT07, please don't spam like that
#121 [02:26] <Andrio> LBoT07, did you check your spam folder?
#122 [02:26] <LBoT07> yew
#123 [02:27] <LBoT07> yes
#124 [02:27] <Andrio> LBoT07, are you sure the email address is correct?
#125 [02:27] <LBoT07> yes!
#126 [02:28] <LBoT07> what is it?
#127 [02:29] <Andrio> LBoT07, what was your Minecraft profile name?
#128 [02:29] <LBoT07> LBoT07
#129 [02:29] <LBoT07> it is 'LBoT07'
#130 [02:29] <Andrio> LBoT07, you might need to contact Mojang
#131 [02:29] <Andrio> ??> LBoT07 account/email-missing
#132 [02:30] <Absol> LBoT07: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#133 [02:30] <Absol> LBoT07: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#134 [02:30] <Andrio> LBoT07, however, the name is still there
#135 [02:30] <LBoT07> ok wait plz
#136 [02:31] <LBoT07> I've already contacted the commander.
#137 [02:32] <Andrio> ok
#138 [02:32] <Andrio> LBoT07, at help.mojang.com ?
#139 [02:32] <LBoT07> ㅛㄷㄴ
#140 [02:32] <LBoT07> yes
#141 [02:33] <Andrio> LBoT07, wait for a reply, then. Unfortunately it'll be longer than normal because of illness and understaffing problems. See https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#142 [02:34] <LBoT07> ㅐㅏ
#143 [02:34] <LBoT07> ok
#144 [02:34] <LBoT07> thanks
#145 [02:36] <LBoT07> bye
#146 [02:37] <LBoT07> hey
#147 [02:37] <LBoT07> hey
#148 [02:37] <LBoT07> my account is leewoojin0101@naver.com
#149 [02:37] <LBoT07> plz solve my account...
#150 [03:16] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
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#157 [05:01] * Smokesilverhaze [webchat@d51532A3F.access.telenet.be] has joined #minecrafthelp
#158 [05:01] <Smokesilverhaze> i have a problem with redeeming a code
#159 [05:02] * Delskyer [webchat@77.81.11.238] has joined #minecrafthelp
#160 [05:02] <Delskyer> hello guys
#161 [05:02] <Smokesilverhaze> hi i have a problem with redeeming a code
#162 [05:03] <Delskyer> i have one with loggin in
#163 [05:04] * Smokesilverhaze [webchat@d51532A3F.access.telenet.be] has quit. (Client Quit)
#164 [05:05] * Meka [webchat@cpe-101-175-18-204.bpxt-r-037.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#165 [05:06] <Meka> I bought a realm and its not loading in my realm home page, I'm confused on how to get it to work.
#166 [05:15] * Hayden [webchat@203.132.64.30] has joined #minecrafthelp
#167 [05:16] <Hayden> Hi, I cant migrate my account properly as i have forgotten my username, what should i do?
#168 [05:17] * Bossman [webchat@150.163.176.69.dhcp.cmts2.prrt.citywest.ca] has joined #minecrafthelp
#169 [05:17] <Bossman> Assuh dude
#170 [05:17] <Bossman> alright so
#171 [05:17] <Bossman> minecraft isnt workin
#172 [05:18] <Bossman> downloaded the launcher properly.
#173 [05:18] <Bossman> bought the key
#174 [05:18] <Bossman> have my username
#175 [05:18] <Bossman> but literally; it fucking crashes everytime I try to start up the actual game.
#176 [05:18] <Absol> Bossman: Please keep it civil
#177 [05:18] <Bossman> oops
#178 [05:19] <Bossman> In summary: Everytime I try to start minecraft from the launcher, it says not responding for 5 seconds then crashes.
#179 [05:20] * Xx_Chri_xX [webchat@net-37-117-188-54.cust.vodafonedsl.it] has joined #minecrafthelp
#180 [05:21] <Bossman> It says
#181 [05:22] <Bossman> "an unexpected issue has occurred and the game has crashed. we're sorry for the inconvenience"
#182 [05:23] <Bossman> Listen alright, it's almost 5 a.m. please for the love of god help, I just wanna go to bed
#183 [05:23] <Bossman> I've been at it for like 3 hours
#184 [05:24] * Xx_Chri_xX [webchat@net-37-117-188-54.cust.vodafonedsl.it] has quit. (Client Quit)
#185 [05:26] * SleepDeprivation [webchat@150.163.176.69.dhcp.cmts2.prrt.citywest.ca] has joined #minecrafthelp
#186 [05:26] <SleepDeprivation> OKay so in short, when I try to boot up minecraft from the launcher, it freezes, tells me its not responding, and crashes. I would very much like some help please and thank you.
#187 [05:28] * Meka [webchat@cpe-101-175-18-204.bpxt-r-037.ken.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#188 [05:28] <Morpheus> SleepDeprivation, Hey.
#189 [05:29] <SleepDeprivation> Hey man
#190 [05:29] <Morpheus> Your issue is known to be caused by software blocking minecraft from launching. Let' stake a look at your running processes:
#191 [05:29] <Morpheus> ??> SleepDeprivation tools/hjt
#192 [05:29] <Absol> SleepDeprivation: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#193 [05:29] <Absol> SleepDeprivation: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#194 [05:30] <SleepDeprivation> This feels like some red pill blue pill stuff but alright
#195 [05:30] <Morpheus> SleepDeprivation, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#196 [05:31] * Hayden [webchat@203.132.64.30] has quit. (Quit: webchat.esper.net)
#197 [05:31] <SleepDeprivation> Alright
#198 [05:34] <SleepDeprivation> https://paste.ubuntu.com/p/pJv8RGpMTV/
#199 [05:35] <Morpheus> ??> SleepDeprivation av/adwcleaner
#200 [05:35] <Absol> SleepDeprivation: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#201 [05:35] <Absol> SleepDeprivation: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#202 [05:35] <Morpheus> SleepDeprivation, The discord overlay is also known to cause your issue, Try disabling it and then trying minecraft
#203 [05:37] <SleepDeprivation> tried it, didnt work.
#204 [05:37] <Morpheus> ??> SleepDeprivation av/norton
#205 [05:37] <Absol> SleepDeprivation: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#206 [05:37] <Morpheus> Follow the adwcleaner steps as well as the norton ones
#207 [05:39] <SleepDeprivation> are you sure its not anything else?
#208 [05:39] <Morpheus> SleepDeprivation, It's unlikely
#209 [05:40] <SleepDeprivation> my budd-e has norton and his minecraft works fine
#210 [05:41] <Morpheus> SleepDeprivation, Remove norton and run adwcleaner. If the issue still happens after that then you may reinstall it
#211 [05:43] <SleepDeprivation> this is to cleanup malware and viruses on my pc yeah?
#212 [05:43] <Morpheus> SleepDeprivation, Yes. It will detect PUPs, malware and adware
#213 [05:44] <SleepDeprivation> well I just got this computer a few days ago so its extremely unlikely I need to run scans for viruses
#214 [05:44] <Morpheus> SleepDeprivation, I'd still like you to do it, just to make sure no malware is causing your issue
#215 [05:44] <SleepDeprivation> alright
#216 [05:45] <SleepDeprivation> and how do I get back here
#217 [05:45] <Morpheus> SleepDeprivation, https://minecraftirc.net/minecrafthelp/landing/
#218 [06:13] * SleepDeprivation [webchat@150.163.176.69.dhcp.cmts2.prrt.citywest.ca] has joined #minecrafthelp
#219 [06:14] <SleepDeprivation> where is morphius at
#220 [06:14] * Morpheus waves
#220 [06:14] <SleepDeprivation> didnt work
#221 [06:15] <Morpheus> SleepDeprivation, Let's take a look at your launcher log:
#222 [06:15] <Morpheus> ??> SleepDeprivation launcher/log
#223 [06:15] <Absol> SleepDeprivation: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#224 [06:15] * Webchat048 [webchat@catv-176-63-18-252.catv.broadband.hu] has joined #minecrafthelp
#225 [06:15] * Espercorn kicked Webchat048 from #minecrafthelp (Reason: ebchat048 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#226 [06:18] <SleepDeprivation> https://paste.ubuntu.com/p/JGcbbN6t49/
#227 [06:19] * schnitzelmp [webchat@ip5b40f0a0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#228 [06:19] <Morpheus> SleepDeprivation, You're getting some openGL errors. I'd like to take a look at your dxdiag so I can zero in on the problem:
#229 [06:19] <Morpheus> ??> SleepDeprivation win/dxdiag
#230 [06:19] <Absol> SleepDeprivation: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#231 [06:20] * Maison [webchat@cpc134398-pool15-2-0-cust42.know.cable.virginm.net] has joined #minecrafthelp
#232 [06:20] <Morpheus> Do you have Razer cortex or nvidia gamecaster?
#233 [06:20] <Maison> hello it says whenever I click 'play' it says that 'unable to save download'
#234 [06:21] <Morpheus> ??> Maison tools/hjt
#235 [06:21] <Absol> Maison: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#236 [06:21] <Absol> Maison: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#237 [06:22] <schnitzelmp> hello guys i have my transaction ID how do i get my minecraft account back?
#238 [06:23] <SleepDeprivation> https://paste.ubuntu.com/p/t3JbsHCyHS/
#239 [06:23] <SleepDeprivation> here you go Morph
#240 [06:24] * Odious [webchat@c-73-78-76-11.hsd1.co.comcast.net] has joined #minecrafthelp
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#242 [06:25] * mlem [webchat@8d690ef8.ftth.concepts.nl] has joined #minecrafthelp
#243 [06:25] <mlem> Heya, my brothers and i wanted to play on a lan world, but we got an error message: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#244 [06:25] <mlem> Anyone know how to fix?
#245 [06:26] <Morpheus> ??> schnitzelmp account/trans-id
#246 [06:26] <Absol> schnitzelmp: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#247 [06:26] * sakk2347 [webchat@catv-176-63-18-252.catv.broadband.hu] has joined #minecrafthelp
#248 [06:26] <sakk2347> i
#249 [06:26] <sakk2347> hi
#250 [06:27] <sakk2347> my problem is I bought mc like 1 month before
#251 [06:27] <sakk2347> and now I only able to play the demo mod
#252 [06:27] <Odious> is it possible for java edition to play cross platform with xbox one?
#253 [06:28] <SleepDeprivation> morpheus?
#254 [06:35] <SleepDeprivation> Morpheus you there?
#255 [06:38] * sakk2347 [webchat@catv-176-63-18-252.catv.broadband.hu] has joined #minecrafthelp
#256 [06:38] <sakk2347> hi
#257 [06:38] <sakk2347> someone can help to me please?
#258 [06:38] <sakk2347> I bought the mc like 1 month ago
#259 [06:38] * Jordan0 [webchat@128-092-005-170.biz.spectrum.com] has joined #minecrafthelp
#260 [06:38] <sakk2347> and I only can play demo :(
#261 [06:38] <SleepDeprivation> same dude
#262 [06:38] <Jordan0> Hey
#263 [06:39] <SleepDeprivation> but even my demo and entire game crashes :D
#264 [06:40] * SleepDeprivation [webchat@150.163.176.69.dhcp.cmts2.prrt.citywest.ca] has quit. (Quit: webchat.esper.net)
#265 [06:40] <Jordan0> I have a question. I bought the game a while back and no longer use the email i put in because it got hacked. It was abrupt and i forgot to change the email to my current one for the game. I am trying to get Windows 10 but since it was so long ago, I can't remember the security questions. What can i do?
#266 [06:41] <Jordan0> and since i dont have access to the email i cant reset the questions
#267 [06:41] * Yifan [webchat@ip5655f6dd.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#268 [06:42] <Yifan> I do ot receive the email with reset security questions. What goes wrong? I already checked the spam folder.
#269 [06:45] * Jordan0 [webchat@128-092-005-170.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#270 [06:47] * MEGAMAT544 [webchat@88.233.161.60.dynamic.ttnet.com.tr] has joined #minecrafthelp
#271 [06:47] <MEGAMAT544> ı forgot my mail password
#272 [06:48] <MEGAMAT544> ı can't change my mojang password
#273 [06:48] <urielsalis> hi MEGAMAT544
#274 [06:48] <urielsalis> ??> MEGAMAT544 account/send-email
#275 [06:48] <Absol> MEGAMAT544: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#276 [06:48] <Absol> MEGAMAT544: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#277 [06:48] <MEGAMAT544> hi
#278 [06:49] <MEGAMAT544> ı forgot my e mail
#279 [06:49] * Lord_of_Life [~Lord@77.28.174.182] has joined #minecrafthelp
#280 [06:49] <urielsalis> MEGAMAT544, you have to contact Mojang with the instructions Absol gave you
#281 [06:50] * Lord_of_Life_ [~Lord@77.28.162.176] has quit. (Ping timeout: 180 seconds)
#282 [06:51] <MEGAMAT544> ı forgot my email password my email is hacked
#283 [06:51] <MEGAMAT544> my email password is changed
#284 [06:53] <MEGAMAT544> pls
#285 [06:54] <MEGAMAT544> : https://help.mojang.com/customer/portal/emails/new ı send it
#286 [06:55] <MEGAMAT544> pls help
#287 [06:56] * sakk2347 [webchat@catv-176-63-18-252.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#288 [06:58] <MEGAMAT544> pls change my email
#289 [06:58] <MEGAMAT544> my new email:onukemirhan@gmail.com
#290 [07:01] <MEGAMAT544> help me pls
#291 [07:01] <MEGAMAT544> ı send it
#292 [07:11] * blake [webchat@47-219-185-198.tyrmcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#293 [07:12] <blake> hi i have a old minecraft account when i was young and bought the game is there anyway to get it back without having to buy the game again
#294 [07:14] * blake [webchat@47-219-185-198.tyrmcmtk03.res.dyn.suddenlink.net] has quit. (Client Quit)
#295 [07:28] * UnfairPreference [webchat@85-170-218-158.rev.numericable.fr] has joined #minecrafthelp
#296 [07:28] <UnfairPreference> Hey guys, anyone here ?
#297 [07:28] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#298 [07:29] * MEGAMAT544 [webchat@88.233.161.60.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#299 [07:30] * UnfairPreference [webchat@85-170-218-158.rev.numericable.fr] has quit. (Client Quit)
#300 [07:41] * nunzio007 [webchat@host75-194-dynamic.36-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#301 [07:42] * Yifan [webchat@ip5655f6dd.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#302 [07:43] <nunzio007> I bought an account, when I want to join a premium server it doesn't let me in. you can help me?
#303 [07:44] <Andrio> nunzio007, where did you buy from?
#304 [07:46] <nunzio007> on minecraft.net he gave me warnings so I bought it on the site of the mojang
#305 [07:47] <Andrio> nunzio007, what happens when you try to join a server?
#306 [07:48] <nunzio007> andrio can you speak italian?
#307 [07:50] <nunzio007> tells me: failed access: maintenance servers are temporarily out of service for maintenance. but this does it on all servers
#308 [07:53] <Andrio> Non parlano.
#309 [07:53] <Andrio> ??> nunzio007 tools/HJT
#310 [07:53] <Absol> nunzio007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#311 [07:53] <Absol> nunzio007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#312 [07:58] <nunzio007> but should I copy all or just that of minecraft?
#313 [07:59] <Andrio> nunzio007, the entire report.
#314 [08:00] * kumitodos [webchat@a109-49-116-86.cpe.netcabo.pt] has joined #minecrafthelp
#315 [08:00] <nunzio007> so not just minecraft things
#316 [08:00] * kumitodos [webchat@a109-49-116-86.cpe.netcabo.pt] has quit. (Client Quit)
#317 [08:02] <nunzio007> so not just minecraft things
#318 [08:03] <Andrio> nunzio007, yes
#319 [08:04] <nunzio007> now I have copied everything and pasted it now over how should I compile?
#320 [08:05] <nunzio007> I sent
#321 [08:06] <Andrio> ??> nunzio007 paste
#322 [08:06] <Absol> nunzio007: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#323 [08:07] <nunzio007> https://paste.ubuntu.com/p/HYtymcyq3y/
#324 [08:08] <nunzio007> Now?
#325 [08:08] * cmcm2001 [webchat@108.215.140.182] has joined #minecrafthelp
#326 [08:08] <cmcm2001> hey
#327 [08:09] <nunzio007> but are you afraid of these things you are doing?
#328 [08:10] <cmcm2001> huh
#329 [08:11] <nunzio007> but how long does he still want?
#330 [08:11] * cmcm2001 [webchat@108.215.140.182] has quit. (Client Quit)
#331 [08:12] <Andrio> nunzio007, remove Advanced SystemCare and MCLeaks; probably also remove Hamachi and Tunngle
#332 [08:13] <nunzio007> should I remove them from management activities?
#333 [08:14] <Andrio> nunzio007, remove Advanced SystemCare via the Windows settings.
#334 [08:15] <nunzio007> and then the servers must work?
#335 [08:15] <Andrio> nunzio007, that's not the only problem.
#336 [08:16] <Andrio> but start with that.
#337 [08:16] <nunzio007> but do i have to worry?
#338 [08:17] <Andrio> about what?
#339 [08:18] <nunzio007> this
#340 [08:19] <nunzio007> sorry but remove SystemCare in the sense that I have to uninstall it?
#341 [08:19] <Andrio> nunzio007, probably, yes
#342 [08:19] <nunzio007> and then?
#343 [08:20] <Andrio> ??> nunzio007 win/hosts/edit
#344 [08:20] <Absol> nunzio007: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#345 [08:20] <Absol> nunzio007: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#346 [08:20] <Andrio> nunzio007, remove all lines containing mojang from that file
#347 [08:20] <Andrio> then see whether you can log in and join servers.
#348 [08:24] <nunzio007> sorry but mcleaks where you take off? xD
#349 [08:26] <Andrio> nunzio007, it should be enough to remove the hosts file entires and then just not run it any more.
#350 [08:27] <nunzio007> so I don't take it out of MCleaks?
#351 [08:28] <nunzio007> but what if the servers don't work?
#352 [08:29] <Andrio> nunzio007, then try disabling Hamachi and Tunngle
#353 [08:33] * CityLiya [webchat@des47.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#354 [08:34] <nunzio007> it does not work
#355 [08:34] <CityLiya> somebody steal my email
#356 [08:34] <CityLiya> can i change my adress email ?
#357 [08:36] <nunzio007> it does not work
#358 [08:36] * Fire_element [webchat@78-21-252-47.access.telenet.be] has joined #minecrafthelp
#359 [08:36] <Fire_element> Hi
#360 [08:37] <Andrio> CityLiya, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#361 [08:38] <nunzio007> remove all lines containing mojang from that file how do you do it?
#362 [08:39] <Fire_element> I forgot my password but I do not receive any mail to reset my password :/
#363 [08:39] <nunzio007> andrio pls help mr
#364 [08:39] <nunzio007> me*
#365 [08:40] <Andrio> Fire_element, did you check your spam folder?
#366 [08:40] <Fire_element> Yes i did :/
#367 [08:43] <Andrio> nunzio007, do you have the file open?
#368 [08:43] <Andrio> ??> Fire_element account/email-missing
#369 [08:43] <Absol> Fire_element: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#370 [08:43] <Absol> Fire_element: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#371 [08:43] <nunzio007> remove all lines containing mojang from that file how do you do it?
#372 [08:43] <Fire_element> I'm using Gmail
#373 [08:45] <Andrio> nunzio007, do you have the file open?
#374 [08:45] <Fire_element> Absol I already read that :/
#375 [08:45] <nunzio007> no
#376 [08:46] <Andrio> ??> Fire_element account/send-email
#377 [08:46] <Absol> Fire_element: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#378 [08:46] <Absol> Fire_element: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#379 [08:46] <Andrio> ??> nunzio007 win/hosts/edit
#380 [08:46] <Absol> nunzio007: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#381 [08:46] <Absol> nunzio007: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#382 [08:47] <Fire_element> AbsolThank you for your help dude but if I ask something to the support I will have to wait one month for a reply :x Is it the only way ?
#383 [08:54] * nunzio007 [webchat@host75-194-dynamic.36-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#384 [08:55] * noamiku [webchat@93-172-37-138.bb.netvision.net.il] has joined #minecrafthelp
#385 [08:55] <noamiku> hello?
#386 [08:55] <noamiku> i dont remember my email but i remember my account name
#387 [08:56] * schnitzelmp [webchat@ip5b40f0a0.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#388 [08:56] <noamiku> ??
#389 [08:57] <noamiku> !help
#390 [08:57] <Absol> noamiku: Commands:
#391 [08:57] * noamiku [webchat@93-172-37-138.bb.netvision.net.il] has quit. (Client Quit)
#392 [08:58] * noamik [webchat@93-172-37-138.bb.netvision.net.il] has joined #minecrafthelp
#393 [08:58] <noamik> helllo?
#394 [08:58] <noamik> someone?
#395 [09:01] <noamik> ???????????????????????????
#396 [09:05] <Andrio> ??> noamik account/forgot-email
#397 [09:05] <Absol> noamik: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#398 [09:05] <noamik> i TRIED
#399 [09:05] <noamik> litearly EVERYTYHING
#400 [09:06] <Andrio> ??> noamik account/send-email
#401 [09:06] <Absol> noamik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#402 [09:06] <Absol> noamik: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#403 [09:07] <noamik> i have sent an email 1 month ago
#404 [09:07] <noamik> and i didng got an answer
#405 [09:07] <noamik> didnt*
#406 [09:09] <Andrio> oh
#407 [09:10] <Andrio> noamik, did you get the confirmation email for your request?
#408 [09:11] <noamik> no
#409 [09:11] <noamik> is there way i can recognize my email via username?
#410 [09:13] <Andrio> noamik, not without help from Mojang
#411 [09:13] <noamik> OK -_-
#412 [09:14] <CityLiya> Change my email adress please :c
#413 [09:20] * Rojod [webchat@ip4da2ef33.direct-adsl.nl] has joined #minecrafthelp
#414 [09:21] <Rojod> Hey there!
#415 [09:21] <Rojod> My key to rendeem MC on win 10 doesn't work. Any way to reset it?
#416 [09:24] * KingBluned [webchat@cable-158-181-64-72.cust.telecolumbus.net] has joined #minecrafthelp
#417 [09:25] <KingBluned> Hello i have a problem
#418 [09:25] <KingBluned> #minecrafthelp
#419 [09:26] <KingBluned> i can not log in into mc
#420 [09:26] <KingBluned> 3 days long
#421 [09:26] <KingBluned> i can log in into mojang
#422 [09:27] * Rojod [webchat@ip4da2ef33.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#423 [09:27] <KingBluned> wen i will log in to minecraft lava or minecraft.net i can not log in
#424 [09:27] <Capfan67> KingBluned, What happens when you try?
#425 [09:27] <KingBluned> there is password or username is wrong
#426 [09:28] <KingBluned> or wenn i log in on mojang is right
#427 [09:29] <Capfan67> KingBluned, open a command prompt and type the following command. Tell me what IP you get back: ping authserver.mojang.com
#428 [09:29] <KingBluned> I've been trying to log in for 3 days, nothing works. I often tried to change my password. Nothing works
#429 [09:29] <KingBluned> {"Status":"OK","Version":"1.0.0","Description":"Alternative authentication server.","Server":"authserver"}
#430 [09:30] <KingBluned> {"Status":"OK","Version":"1.0.0","Description":"Alternative authentication server.","Server":"authserver"}
#431 [09:30] <Capfan67> KingBluned, What OS are you running?
#432 [09:31] <KingBluned> windows 10
#433 [09:31] <Capfan67> KingBluned, Ping should not give you that response. You should see "Pinging authserver.mojang.com [0.0.0.0] with 32 bytes of data:" with some IP between the brackets.
#434 [09:33] <KingBluned> this can not be displayed because I have uninstalled mc
#435 [09:33] <KingBluned> and all data´s
#436 [09:33] <KingBluned> {"Status":"OK","Version":"1.0.0","Description":"Alternative authentication server.","Server":"authserver"}
#437 [09:34] <Capfan67> KingBluned, ping is not a minecraft command. Open a command. You should see c:\> as the prompt. Let me know when you're that far along.
#438 [09:35] <Capfan67> KingBluned, Actually, scrap that. I'll have you run a tool to list your processes and look from there. Follow Absol's instructions:
#439 [09:35] <Capfan67> ??> KingBluned tools/hjt
#440 [09:35] <Absol> KingBluned: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#441 [09:35] <Absol> KingBluned: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#442 [09:38] <KingBluned> okay i have do this
#443 [09:38] <Capfan67> KingBluned, The instructions include copy/paste the output to the website listed. I'll post the site and instructions again for you:
#444 [09:38] <Capfan67> ??> KingBluned paste
#445 [09:38] <Absol> KingBluned: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#446 [09:39] * Versux [webchat@046075075219.atmpu0011.highway.a1.net] has joined #minecrafthelp
#447 [09:39] <Versux> Hey
#448 [09:39] <Capfan67> Versux, Hi
#449 [09:39] <Versux> My Minecraft LabyMod cannot be Installed
#450 [09:40] <KingBluned> https://paste.ubuntu.com/p/XsjRJHxb4j/
#451 [09:40] <Capfan67> ??> Versux mods
#452 [09:40] <Absol> Versux: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#453 [09:40] <Absol> Versux: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#454 [09:40] <KingBluned> here
#455 [09:40] <KingBluned> https://paste.ubuntu.com/p/XsjRJHxb4j/
#456 [09:40] <KingBluned> is this right?
#457 [09:40] <Versux> I don't know
#458 [09:40] <Capfan67> ??> KingBluned info/mcleaks
#459 [09:40] <Absol> KingBluned: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#460 [09:40] <Absol> KingBluned: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#461 [09:41] <Capfan67> ??> KingBluned win/hosts/edit
#462 [09:41] <Absol> KingBluned: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#463 [09:41] <Absol> KingBluned: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#464 [09:41] * Versux [webchat@046075075219.atmpu0011.highway.a1.net] has quit. (Client Quit)
#465 [09:41] <Capfan67> KingBluned, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. You gave thieves your password.
#466 [09:43] <KingBluned> ehm i can not find the notepad i have my pc on german
#467 [09:44] <Capfan67> KingBluned, Any text editor will work. Just make sure you run as administrator. Alternately, you can delete your hosts file, if you're sure you don't use it for anything else.
#468 [09:45] <Capfan67> KingBluned, As a note, it should be located here: C:\Windows\System32\notepad.exe
#469 [09:46] <KingBluned> http://prntscr.com/n8cx64
#470 [09:46] <KingBluned> this ?
#471 [09:47] <Capfan67> KingBluned, Yes. Make sure you run as Administrator.
#472 [09:47] <KingBluned> yes i have
#473 [09:47] <KingBluned> then ?
#474 [09:48] <Capfan67> KingBluned, Did you remove all lines with Mojang.com?
#475 [09:49] <KingBluned> http://prntscr.com/n8cyb1
#476 [09:49] <KingBluned> there is nothing if I open it as an administrator
#477 [09:50] <Capfan67> KingBluned, Are you opening: C:\Windows\System32\drivers\etc\hosts
#478 [09:51] <KingBluned> yes i have it
#479 [09:51] <KingBluned> http://prntscr.com/n8czbo
#480 [09:51] <Capfan67> If you open that file, at that path, you will see lots of text (comment out by pound signs), with Mojang.com and IPs at the bottom.
#481 [09:52] <Capfan67> Yes, that's the one. Remove all lines with Mojang.com and save.
#482 [09:52] * mlem [webchat@8d690ef8.ftth.concepts.nl] has quit. (Quit: webchat.esper.net)
#483 [09:53] <KingBluned> http://prntscr.com/n8czyb
#484 [09:53] <KingBluned> so ?
#485 [09:53] <Capfan67> KingBluned, Did you save?
#486 [09:53] <KingBluned> http://prntscr.com/n8d07i
#487 [09:54] <KingBluned> when i will safe come this
#488 [09:54] <Capfan67> KingBluned, If you can't save, then you didn't run Notepad as Administrator
#489 [09:55] <Capfan67> KingBluned, Run Notepad as administrator. Open the hosts file. Remove all lines with Mojang.com. Save and Exit.
#490 [09:55] <KingBluned> okay wait
#491 [09:55] * I_Penguin_I [webchat@c-73-189-114-247.hsd1.ca.comcast.net] has joined #minecrafthelp
#492 [09:55] <I_Penguin_I> Hello
#493 [09:55] <Capfan67> I_Penguin_I, Hi
#494 [09:56] <I_Penguin_I> I've been having issues in-game and I was wondering if anyone could help me with them?
#495 [09:57] <Capfan67> I_Penguin_I, Possibly. This is a technical support channel for client issues, such as crashes, etc. If it's an in-game mechanic issue, we direct people to the JIRA.
#496 [09:57] <KingBluned> i can not open this as a admin
#497 [09:57] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. (Ping timeout: 189 seconds)
#498 [09:57] <I_Penguin_I> Capfan67, that would be much appreciated!
#499 [09:58] <Capfan67> KingBluned, In order to edit the hosts file, you will need an elevated session. Right click the icon to select "Run as Administrator"
#500 [09:58] <Capfan67> I_Penguin_I, I'll assume that means you have an in-game mechanic issue. The JIRA/bug tracker is here: http://bugs.mojang.com/
#501 [09:59] * I_Penguin_I [webchat@c-73-189-114-247.hsd1.ca.comcast.net] has quit. (Client Quit)
#502 [10:00] <KingBluned> http://prntscr.com/n8d2ov
#503 [10:00] * the_apploader [webchat@static-acs-24-154-95-8.zoominternet.net] has quit. (Quit: webchat.esper.net)
#504 [10:00] <KingBluned> i can not do this
#505 [10:00] * Helpwithmyusername [webchat@h48.241.29.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#506 [10:00] <Helpwithmyusername> Hello can I ask a question?
#507 [10:01] <Capfan67> KingBluned, If you're running Windows 10, you may need to right click twice from the task bar. Let me take a screenshot for you:
#508 [10:02] <Helpwithmyusername> If I change my minecraft username, but press enter with the same username on accedent can I change my username?
#509 [10:02] <Capfan67> KingBluned, https://i.imgur.com/MsDIbAP.png Right click the icon. Then, right click the program again down in the list. Then choose "Run as administrator"
#510 [10:02] * noamik [webchat@93-172-37-138.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#511 [10:03] <Capfan67> Helpwithmyusername, You can't change your name to the same name, if that's what you're asking.
#512 [10:03] * Ben [webchat@90.242.28.233] has joined #minecrafthelp
#513 [10:03] <Capfan67> Helpwithmyusername, Now, if you change the case (upper or lower case), then it's not the same name, and the change can be made.
#514 [10:03] <KingBluned> yes i have do this
#515 [10:03] <Capfan67> KingBluned, Good. Again, the steps are: Run Notepad as administrator. Open the hosts file. Remove all lines with Mojang.com. Save and Exit.
#516 [10:03] <KingBluned> but there is nothing
#517 [10:03] <Guest70969> my game wont let me join a private game or server
#518 [10:04] <KingBluned> Open the hosts file. ?
#519 [10:04] <Helpwithmyusername> Can I use my name so you can know the problem?>
#520 [10:04] <Capfan67> KingBluned, Nothing will be there when you run Notepad. You must "Open", then enter the path: C:\Windows\System32\drivers\etc\hosts
#521 [10:04] <Capfan67> Helpwithmyusername, What is your character name?
#522 [10:05] <Helpwithmyusername> MyCrushIsLikeMe
#523 [10:05] <Capfan67> Guest70969, Are you trying to connect to a server at your location, or one somewhere on the Internet?
#524 [10:05] <Helpwithmyusername> and so I was typing a username
#525 [10:05] <Helpwithmyusername> then pressed enter
#526 [10:05] <Guest70969> internet
#527 [10:05] <Helpwithmyusername> and my name is still the same
#528 [10:05] <KingBluned> http://prntscr.com/n8d4mv
#529 [10:05] <KingBluned> i have yet 2 hosts
#530 [10:06] <Capfan67> Helpwithmyusername, That username was last in use on 3/5/2019. It's too soon to select it again, unless you own that account.
#531 [10:06] <Helpwithmyusername> I own the account
#532 [10:06] <Helpwithmyusername> I refreshed the mojang page and it is still the same when I enterd the username
#533 [10:06] <Capfan67> KingBluned, The one what says "textdokument" is not your hosts file. It has been renamed. remove it.
#534 [10:06] <Capfan67> KingBluned, Also, to make this easier, turn on your extensions.
#535 [10:07] <Capfan67> Helpwithmyusername, Wait, I see that you changed your name, today, to "itsmee_jailyn". You must wait 30 days to change your name again.
#536 [10:08] <Helpwithmyusername> omg I didnt mean to change it to that ;-;
#537 [10:08] * A [webchat@mx-ll-171.7.154-103.dynamic.3bb.co.th] has joined #minecrafthelp
#538 [10:08] <Helpwithmyusername> but thanks and is there any other way to change it before waiting?
#539 [10:08] <Capfan67> Helpwithmyusername, =( In 30 days, you can change it back to MyCrushIsLikeMe
#540 [10:08] <Capfan67> Helpwithmyusername, Sorry, no. Mojang enforces the 30 day cooldown.
#541 [10:09] <KingBluned> i am understand nothing
#542 [10:09] <Helpwithmyusername> Ok thanks :)
#543 [10:09] * Helpwithmyusername [webchat@h48.241.29.71.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#544 [10:09] <A> I had login to Xbox live but it always say "You need to authenticate to xbox live" everytimes I try to join my realms
#545 [10:09] <Capfan67> KingBluned, Find someone that can help you with computer work. Have them remove the Mojang.com lines from your hosts file, and your game will work. AFTER you fix your hosts, change your Mojang passowrd.
#546 [10:10] <Capfan67> ??> a bedrock/support
#547 [10:10] <Absol> A: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#548 [10:10] * Daz0 [webchat@19012113074.ip43.static.mediacommerce.com.co] has joined #minecrafthelp
#549 [10:10] <KingBluned> http://prntscr.com/n8d6n1
#550 [10:11] <Daz0> hi
#551 [10:11] <KingBluned> ?
#552 [10:12] <Capfan67> KingBluned, you seem to have deleted your hosts file now. Hopefully that doesn't impact the other program that had settings. Now that you killed it, try running the game.
#553 [10:12] <Daz0> how do i fix io.netty.channel.abstracchannel$annotatedConnectException
#554 [10:12] <Capfan67> KingBluned, If you can now login (success), then change your password and you should be set.
#555 [10:12] <KingBluned> yes
#556 [10:12] <Daz0> i cant connect to my friend hamachi server
#557 [10:12] <KingBluned> i can play
#558 [10:13] <Capfan67> KingBluned, Again, make sure you change your passwords. By trying to use stolen accounts, you've given your password to account thieves.
#559 [10:13] <KingBluned> What kind of programs can it affect?
#560 [10:13] <Capfan67> Daz0, We don't support Hamachi here.
#561 [10:13] * Igor [webchat@188-138-234-189.starnet.md] has joined #minecrafthelp
#562 [10:13] <Daz0> it gives me the same error without hamachi
#563 [10:13] <Capfan67> KingBluned, Look back at your old pastes. Another program had settings in your hosts file. Make sure it still works.
#564 [10:14] <Capfan67> Daz0, Are you able to connect to this test server: mctest.ae97.net
#565 [10:14] <KingBluned> okay
#566 [10:14] <KingBluned> make it
#567 [10:14] <KingBluned> i change my password
#568 [10:14] <KingBluned> and thank you
#569 [10:14] <KingBluned> for helping
#570 [10:14] <Capfan67> KingBluned, YOu should be set. Have fun!
#571 [10:14] * Shiuzuky [webchat@lfbn-mon-1-922-12.w86-227.abo.wanadoo.fr] has joined #minecrafthelp
#572 [10:15] <KingBluned> if anything should be allowed to come back
#573 [10:15] <Daz0> no i cant
#574 [10:15] <Daz0> the same error
#575 [10:15] <Igor> не удалось подтвердить что вы приобрели игру на этом устройстве -help!!!
#576 [10:15] <KingBluned> <3
#577 [10:15] <KingBluned> thank you
#578 [10:15] <Capfan67> Daz0, What's the full error?
#579 [10:16] <Capfan67> Igor, which edition of Minecraft are you trying to buy?
#580 [10:16] <Shiuzuky> Bonjour j'ai un problème je suis français
#581 [10:16] <Daz0> io.netty.channel.abstracchannel$annotatedConnectException
#582 [10:17] <Capfan67> Shiuzuky, Hi. What problem are you having?
#583 [10:17] <Capfan67> Daz0, The important part follows that header: Is it "Connection Timeout" or "Connection Refused"?
#584 [10:18] <Daz0> timeout
#585 [10:18] <Shiuzuky> Quand je me connecte sur un serveur le jeu me dit que je doit possédait d'un compte prenium minecraft ! Alors que j'en est un
#586 [10:18] <Capfan67> Daz0, Have you tried disabling your VPN? Mojang blocks most VPN services.
#587 [10:19] <Daz0> yes i already i tried
#588 [10:19] <Capfan67> Shiuzuky, What is your character name?
#589 [10:19] <Igor> 1.10
#590 [10:19] <Capfan67> Daz0, You're connected here through a firewall now. It's not turned off.
#591 [10:19] <Shiuzuky> Shiuzuky
#592 [10:20] <Capfan67> Igor, Ah, Bedrock. Contact the platform store where you're trying to buy it.
#593 [10:20] * KingBluned [webchat@cable-158-181-64-72.cust.telecolumbus.net] has quit. (Quit: webchat.esper.net)
#594 [10:20] <Daz0> ok i think i now whats happening
#595 [10:20] <Daz0> ty
#596 [10:20] <Daz0> know
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#598 [10:21] <Capfan67> Shiuzuky, Did you migrate your account recently?
#599 [10:22] <Shiuzuky> Non sa fait longtemps que je n'avait pas joué ce matin je joué sa marcher trés bien et maintenant sa marche plus
#600 [10:22] * Igor [webchat@188-138-234-189.starnet.md] has quit. (Quit: webchat.esper.net)
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#602 [10:23] <Capfan67> Shiuzuky, If you log into Mojang.com, and look at the account page ( https://account.mojang.com/me ) do you see Java Edition listed?
#603 [10:24] * Igor [webchat@188-138-234-189.starnet.md] has quit. (Client Quit)
#604 [10:24] <Shiuzuky> oui
#605 [10:25] <Capfan67> Shiuzuky, That's good. Then, in your launcher, logout out in the upper right hand corner, then log back in using your credentials.
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#607 [10:26] <Shiuzuky> C'est bon
#608 [10:26] <Capfan67> Shiuzuky, It's working? If so, wonderful!
#609 [10:27] <Shiuzuky> oui je suis connecter la
#610 [10:27] <Capfan67> Shiuzuky, Vous êtes les bienvenus. S'amuser!
#611 [10:28] <CityLiya> Change my adress email please ...
#612 [10:28] <CityLiya> Somebody stole my email and change password ...
#613 [10:28] <Capfan67> CityLiya, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account. In those cases we direct people to help pages.
#614 [10:28] <Capfan67> CityLiya, Do you need a link to Mojang Customer Support to submit a ticket?
#615 [10:29] <CityLiya> yes
#616 [10:29] <Capfan67> CityLiya, Absol will give you the links.
#617 [10:29] <Capfan67> ??> CityLiya account/send-email
#618 [10:29] <Absol> CityLiya: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#619 [10:29] <Shiuzuky> Ca y est ca remarche merci beaucoup !
#620 [10:29] <Absol> CityLiya: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#621 [10:29] <CityLiya> ty
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#626 [10:36] <sondre_laumann> how do i reset my password?
#627 [10:37] <sondre_laumann> hello
#628 [10:38] <Capfan67> sondre_laumann, Hi
#629 [10:39] <Capfan67> sondre_laumann, Do you login with your email? Or do you login with username?
#630 [10:39] <sondre_laumann> ok, so a long time ago i bought a minecraft account, i canged passwords a bunch of times and now i dont get any emails to reset my passwords. i belive i have my UUID but i dont know if it helps
#631 [10:39] <sondre_laumann> i tryed both. neather will work
#632 [10:40] <Capfan67> sondre_laumann, If you're sure you're using the right email, but don't get a password reset reply (system email), then you'll need to contact Mojag Customer Support to recover your account. Do you need a link?
#633 [10:40] <sondre_laumann> yeah i contacted them but i havent heard them fro a while
#634 [10:41] <Capfan67> sondre_laumann, On what date did you submit your support request?
#635 [10:41] <sondre_laumann> a week ago i think now
#636 [10:41] <sondre_laumann> 30.03.2019
#637 [10:42] <Capfan67> sondre_laumann, Ah. You have a bit longer to wait: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#638 [10:42] <sondre_laumann> ah thanks
#639 [10:42] <sondre_laumann> have a nice day and thanks
#640 [10:42] <Capfan67> sondre_laumann, You too.
#641 [10:43] <sondre_laumann> good bye
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#643 [10:47] * nunzio007 [webchat@host75-194-dynamic.36-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#644 [10:47] <nunzio007> hi
#645 [10:47] <Morpheus> nunzio007, Hey. How can we help?
#646 [10:48] * hrthtrhtrfhrtf [webchat@bzq-79-181-115-32.red.bezeqint.net] has joined #minecrafthelp
#647 [10:48] <nunzio007> I bought the premium a couple of months ago and in all this time it doesn't let me into the premium servers but only into those sp. could you help me
#648 [10:49] * hrthtrhtrfhrtf [webchat@bzq-79-181-115-32.red.bezeqint.net] has quit. (Client Quit)
#649 [10:49] <Morpheus> nunzio007, Bedrock or java editon?
#650 [10:49] <Morpheus> edition*
#651 [10:49] <nunzio007> java
#652 [10:50] <Morpheus> nunzio007, There isn't any such thing as premium servers. When you buy the game you get access to every server
#653 [10:50] <Morpheus> When you try to connect to the server, does it produce any sort of error message?
#654 [10:51] <nunzio007> yes
#655 [10:52] <nunzio007> tells me: failed access: the servers are temporarily out of service for maintenance
#656 [10:54] <nunzio007> please help me?
#657 [10:54] <Morpheus> ??> nunzio007 tools/hjt
#658 [10:54] <Absol> nunzio007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#659 [10:54] <Absol> nunzio007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#660 [10:54] <Morpheus> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#661 [10:56] <nunzio007> https://paste.ubuntu.com/p/yVZBmRdMCH/
#662 [10:56] <Morpheus> nunzio007, Have you heard of MCLeaks?
#663 [10:57] <nunzio007> I kept mcleaks
#664 [10:57] <Morpheus> ??> nunzio007 info/mcleaks
#665 [10:57] <Absol> nunzio007: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#666 [10:57] <Absol> nunzio007: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#667 [10:57] <Morpheus> ??> nunzio007 win/hosts/edit
#668 [10:57] <Absol> nunzio007: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#669 [10:57] <Absol> nunzio007: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#670 [11:00] <nunzio007> now?
#671 [11:01] <Morpheus> nunzio007, After you've removed the entries. Save the notepad file and then exit out of it.
#672 [11:01] <Morpheus> Then reset your password as you've given it away to other people using the tool
#673 [11:05] <nunzio007> sorry but I don't remember the data
#674 [11:05] <nunzio007> ;c
#675 [11:05] <Morpheus> nunzio007, You can't reset your password?
#676 [11:05] <nunzio007> I don't remember the data
#677 [11:06] <Morpheus> nunzio007, In that case you'll need to email mojang and ask them to reset it. But before you do that, remove tunngle and avira as they can both cause issues with MC
#678 [11:07] <nunzio007> always gives me that mistake
#679 [11:07] * Silkone [webchat@cpc92306-cmbg19-2-0-cust713.5-4.cable.virginm.net] has joined #minecrafthelp
#680 [11:08] <Silkone> Hi there, Getting an issue with my minecraft for JNA-4.4.0.jar, Original ticket points to bytefence but i don't have that on my system.
#681 [11:08] <Morpheus> Silkone, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#682 [11:08] <Morpheus> ??> Silkone tools/hjt
#683 [11:08] <Absol> Silkone: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#684 [11:08] <Absol> Silkone: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#685 [11:08] <nunzio007> how do you remove mcleaks?
#686 [11:09] <Morpheus> nunzio007, Just delete the tool and remove the entries from your hostfile
#687 [11:10] <Silkone> https://paste.ubuntu.com/p/Hq7z6wB9gf/ Morpheus
#688 [11:10] <Morpheus> Silkone, You've got a bundleware called 'webcompanion' running the following tool will remove it and will fix your issue:
#689 [11:10] <Morpheus> ??> Silkone av/adwcleaner
#690 [11:10] <Absol> Silkone: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#691 [11:10] <Absol> Silkone: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#692 [11:11] <Morpheus> But before you run that tool, follow the instructions I'm about to post:
#693 [11:11] <Morpheus> Remove OpenVPN and avira
#694 [11:11] <Morpheus> And finally, follow these steps:
#695 [11:11] <Morpheus> ??> Silkone av/avg
#696 [11:11] <Absol> Silkone: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#697 [11:11] <Absol> Silkone: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
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#699 [11:14] <nunzio007> yes, but the files in the notepad are 2 35.156.90.191 authserver.mojang.com
#700 [11:14] <nunzio007> 35.156.90.191 sessionserver.mojang.com
#701 [11:14] <Morpheus> Remove both of those
#702 [11:15] <nunzio007> from the notepad?
#703 [11:15] <Morpheus> Yes, remove both of those from the notepad
#704 [11:16] * silkone [webchat@cpc92306-cmbg19-2-0-cust713.5-4.cable.virginm.net] has joined #minecrafthelp
#705 [11:18] <silkone> Morpheus Thank you for the help, It is now up and running!
#706 [11:18] <Morpheus> silkone, No worries! Enjoy playing :D
#707 [11:19] <silkone> That was literally the best customer support for a technical issue i have ever had in my life! Keep being awesome :)
#708 [11:19] <Morpheus> Thanks :)
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#712 [11:38] * Zsolt [webchat@78-73-21-158-no168.tbcn.telia.com] has joined #minecrafthelp
#713 [11:38] <Zsolt> Hey!
#714 [11:39] <Zsolt> i lost my minecraft username so i cant migrate my account
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#718 [11:41] <johnnyBgood> What should I do if a screen pops up and says something like "Unable to save download. idle.ogg" ?
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#725 [12:16] * Nick [webchat@ool-44c080cd.dyn.optonline.net] has joined #minecrafthelp
#726 [12:16] <Nick> i cant load my game
#727 [12:17] * Nick is now known as Guest51131
#728 [12:21] <THE_MINCRAFTPRO> When I try to change the language it crashes. Got any Tips?
#729 [12:24] <THE_MINCRAFTPRO> hello
#730 [12:26] * NICK [webchat@80.76.167.69] has joined #minecrafthelp
#731 [12:26] * NICK is now known as Guest32246
#732 [12:27] <Guest32246> idk how this works but im getting this "The game crashed whilst initializing game
#733 [12:27] <Guest32246> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" what can I do ?
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#735 [12:43] * Nazatecno [webchat@62-75-235-201.fibertel.com.ar] has joined #minecrafthelp
#736 [12:44] <Nazatecno> Hi, does anybody know how to delete my minecraft account?
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#738 [12:52] * SimSim2610 [webchat@modemcable024.72-179-173.mc.videotron.ca] has joined #minecrafthelp
#739 [12:53] <SimSim2610> i press on the start button, it says that it start but 5 minutes later its still not open.
#740 [12:53] <SimSim2610> what should i do??
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#744 [13:01] <Obsidian_> anybody here to help?
#745 [13:01] <Obsidian_> or am i all alone
#746 [13:02] <hepsi> I purchased minecraft on macOS thinking I would be able to play with xbox and windows however I can't so I want to get a refund so I can purchase it on a different device.
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#750 [13:17] <Morpheus> Obsidian_, Hey. What's the issue?
#751 [13:17] <KiMichael> I just purchased MC for my mac OSX ver 10.11.6 in there a way to multiplayer play it with the MC version 1.10 on my sons ipad ios 11.2.5
#752 [13:17] <Morpheus> KiMichael, Sadly there isn't as they're both running different versions of minecraft. You're playing java whilst your son is playing bedrock
#753 [13:18] <KiMichael> oh. Can I get a refund of the $35 I just spent then?
#754 [13:18] <KiMichael> hello?
#755 [13:19] <Morpheus> KiMichael, Sure! Here are some instructions on how to get a refund:
#756 [13:19] <Morpheus> ??> KiMichael account/refund
#757 [13:19] <Absol> KiMichael: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#761 [13:27] <Nate9> Hello, I'm having issues launching the game. when I hit play, the game window opens and plays music, but the screen is just gray. and idea on how to fix this?
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#763 [13:38] * dark3344 [webchat@ip72-204-69-133.fv.ks.cox.net] has joined #minecrafthelp
#764 [13:39] <dark3344> I bought the game but it only shows that I can play demo version. I have a profile name and everything.
#765 [13:40] <Morpheus> ??> dark3344 launcher/relog
#766 [13:40] <Absol> dark3344: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#767 [13:40] <dark3344> ok
#768 [13:41] <dark3344> Thanks
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#776 [14:22] <ManyCl0uds> Hi I'm getting this error message when I try to play my game
#777 [14:22] <ManyCl0uds> The game crashed whilst initializing game
#778 [14:22] <ManyCl0uds> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#780 [14:35] * Jay [webchat@cpe-173-174-170-243.satx.res.rr.com] has joined #minecrafthelp
#781 [14:36] <Jay> Good afternoon, I just got the java version for my son and we cant figure out how to hatch the dragon eggs. When we right click them they seem to get kicked away
#782 [14:37] * BergBoefjes [webchat@20.20.192.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#783 [14:37] <mattym> Jay, They do not work like normal eggs ingame, they are part of a process to respawn the dragon in the End, more info can be found here https://minecraft.gamepedia.com/Ender_Dragon.
#784 [14:39] <BergBoefjes> Hi guys, i have a big problem that i have since a few months. Whenever i play Minecraft, it starts to freeze after about five minutes and it doesnt crash, but it goes to a black screen afterwards. My Graphics Drivers are up-to-date and yes, i dont have mods in, its on every version of Minecraft. My Specs are Ryzen 5 2600X, GTX 1070 Ti and 16 gigs o
#785 [14:39] <BergBoefjes> f ram. Every other game runs fine, its only minecraft. Can you guys help me? (again it doesnt crash so there isnt an exit code except 0 and 1)
#786 [14:39] * bildramer [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has joined #minecrafthelp
#787 [14:40] <mattym> ??> BergBoefjes launcher/log
#788 [14:40] <Absol> BergBoefjes: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#789 [14:40] <Jay> Does that mean that we have to get to the End and defeat the Ender Dragon before we can hatch the eggs? He saw the dragon hatching on a Little Lizard video on Amazon Prime
#790 [14:40] <mattym> BergBoefjes, Make sure you copy the log after the freezes have happened.
#791 [14:40] <mattym> Jay, They do not hatch.
#792 [14:40] <BergBoefjes> okay wait
#793 [14:41] <BergBoefjes> well, there are no fatal errors
#794 [14:41] <BergBoefjes> only warnings most of the time
#795 [14:41] <BergBoefjes> but yes, wait
#796 [14:41] <Jay> Are the people on the videos using some special mod then? They literally drop an egg, say lets right click it, then on the top left hand corner of the screen it tells them what type of dragon will hatch.
#797 [14:42] <mattym> Jay, Probably a mod yes.
#798 [14:42] <Jay> Is there a safe place to get mods for PC?
#799 [14:43] <mattym> Jay, The Curse website has most and is the official source for the majority of mods, unless they have their own website.
#800 [14:43] <BergBoefjes> quick annotation: even tried compatibility mode, same
#801 [14:44] <Jay> curseforge?
#802 [14:44] <mattym> Jay, Yes
#803 [14:44] <Jay> Awesome thank you
#804 [14:45] <BergBoefjes> well, it doesnt crash, just black screen
#805 [14:45] <BergBoefjes> do you still want the log files (yes i suppose)?
#806 [14:45] <mattym> BergBoefjes, Yes
#807 [14:46] <BergBoefjes> https://paste.gg/p/anonymous/1c8e25b20ef54a32bdfc7e269b33d43c
#808 [14:46] <BergBoefjes> its the same for every version basically
#809 [14:47] <mattym> BergBoefjes, Its modded.
#810 [14:47] <BergBoefjes> ?
#811 [14:47] <BergBoefjes> i dont have any mods in
#812 [14:47] <mattym> BergBoefjes, The log clearly shows vanillatweaker
#813 [14:47] <BergBoefjes> what is that?
#814 [14:48] <mattym> BergBoefjes, A mod.
#815 [14:48] <BergBoefjes> what kind of mod, do you know that?
#816 [14:48] <mattym> BergBoefjes, Are you using the official launcher?
#817 [14:48] <BergBoefjes> yes
#818 [14:49] <BergBoefjes> i am
#819 [14:49] <mattym> BergBoefjes, Got a log from the current version.
#820 [14:50] <BergBoefjes> okay!
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#823 [14:59] <Lurks> boooooooooooooo
#824 [15:00] <Lurks> any possible way to get password sent to email? i dont want to change it at all, i just keep forgetting which 1 it is and end up locked out because of it
#825 [15:00] <mattym> Lurks, No, you will just need to change it.
#826 [15:01] <BergBoefjes> well its weird, it currently doesnt crash? but i could send the log if you want it
#827 [15:01] <BergBoefjes> it crahes every other time
#828 [15:01] <BergBoefjes> mostly when i start to do stuff
#829 [15:02] <mattym> BergBoefjes, Keep trying to cause the issue. Copy the log after.
#830 [15:02] <BergBoefjes> okay!
#831 [15:05] <BergBoefjes> it doesnt seem to crash right now, even joined server which crash immediatly, nothing(?)
#832 [15:05] <mattym> BergBoefjes, Probably an issue with the older versions you were using.
#833 [15:05] <BergBoefjes> well how do i fix that? i dont have any mods installed
#834 [15:06] <BergBoefjes> and i mean the new one crashes too (well most of the time except now i guess)
#835 [15:06] <mattym> BergBoefjes, You dont use old versions.
#836 [15:07] <BergBoefjes> well something more along the lines of.... whats wrong with the old version except something that i didnt install
#837 [15:07] <BergBoefjes> cause i already deleted the minecraft folder once
#838 [15:07] <mattym> BergBoefjes, They are old.
#839 [15:09] <BergBoefjes> well is it maybe because old versions want java 7 and i have 8?
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#841 [15:09] <mattym> BergBoefjes, Wouldn't matter. They are old, issues in them have been fixed in newer versions, thats why newer versions exist.
#842 [15:10] <BergBoefjes> .....
#843 [15:10] <BergBoefjes> aight dude
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#845 [15:17] * Klngrt [webchat@c-73-104-165-170.hsd1.fl.comcast.net] has joined #minecrafthelp
#846 [15:17] <Klngrt> hi
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#848 [15:37] * Lenny [webchat@62.175.246.108.static.riosat.com] has joined #minecrafthelp
#849 [15:38] <Lenny> Hello, suddenly everything outside of my chunk is all dark.... I cant see anything when there is no light source
#850 [15:47] * trey [webchat@072-180-015-127.res.spectrum.com] has joined #minecrafthelp
#851 [15:49] * ati1991 [webchat@ip5b43250d.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#852 [15:50] <ati1991> hi i cant login to my account it says email or password wrong all the time
#853 [15:50] <ati1991> i reseted my password
#854 [15:51] <ati1991> Reset Old Minecraft Account Password
#855 [15:51] <ati1991> Great! Your old Minecraft account password has been reset. Continue to account migration
#856 [15:51] <ati1991> and when i try to login after that it comes again email or password wrong
#857 [15:52] <ati1991> when i try to migrate
#858 [15:52] <ati1991> Error! Your Minecraft account has already been migrated to a Mojang account.Go to the log in page and use your e-mail address to login.
#859 [15:52] <urielsalis> hi Lenny
#860 [15:52] <urielsalis> hi ati1991
#861 [15:52] <urielsalis> Lenny, what is the brightness set to ingame?
#862 [15:53] <urielsalis> ati1991, what is your username?
#863 [15:53] <ati1991> ati1991
#864 [15:53] <urielsalis> ati1991, and where did you reset your password?
#865 [15:53] <ati1991> https://my.minecraft.net/de-de/login/?return_url=/de-de/store/minecraft/
#866 [15:53] <urielsalis> ati1991, hmm, as far as I know there was no way to reset the password of unmigrated accounts
#867 [15:54] * Peki [webchat@128.65.105.203] has joined #minecrafthelp
#868 [15:54] <urielsalis> ati1991, I also see that the account has already been migrated
#869 [15:54] <urielsalis> ati1991, Ati1991 → uGolden_ (2018-08-23)
#870 [15:54] <ati1991> yes i remember i migrated i wanted to play again now but cant download it because of the login issue
#871 [15:55] <Peki> I keep getting the cannot connect to server error on my minecraft luncher. please help. I have the dxdiag!
#872 [15:55] <urielsalis> ati1991, you also changed the name?
#873 [15:55] <urielsalis> Peki, what is the full error shown?
#874 [15:55] <ati1991> i dont think so
#875 [15:55] <ati1991> i used allways ati1991
#876 [15:56] <urielsalis> ??> ati1991 account/hacked
#877 [15:56] <Absol> ati1991: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#878 [15:56] <Absol> ati1991: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#879 [15:56] <Peki> I need to reset the auth server for minecraft cuz I used McLeaks
#880 [15:56] <urielsalis> ??> Peki info/mcleaks
#881 [15:56] <ati1991> i dont think that my account is hacked
#882 [15:56] <Absol> Peki: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#883 [15:56] <Absol> Peki: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#884 [15:56] <urielsalis> ??> Peki win/hosts/edit
#885 [15:57] <Absol> Peki: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#886 [15:57] <Absol> Peki: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#887 [15:57] <ati1991> i receive email from mojang for password reset and can do it
#888 [15:57] <urielsalis> ati1991, the account name was changed to uGolden_ the 2018-08-03
#889 [15:57] <Peki> i already have the dxdiag
#890 [15:57] <urielsalis> ati1991, if you receive the password reset, and can reset the password successfully, then you can just login with your email and the new password
#891 [15:57] <ati1991> oh
#892 [15:58] <urielsalis> Peki, you dont need a dxdiag
#893 [15:58] <urielsalis> Peki, follow the instructions Absol gave you
#894 [15:58] <ati1991> hell no
#895 [15:58] <ati1991> ok i try to contact mojang
#896 [15:58] <ati1991> thank you
#897 [15:58] <urielsalis> ati1991, wait
#898 [15:58] <urielsalis> ati1991, if you are able to reset the password, then you should be able to login and change the name back
#899 [15:58] <urielsalis> ati1991, in account.mojang.com/me
#900 [15:59] <urielsalis> ati1991, after that, change your email password, enable 2 factor authentication if you can and make sure you use unique passwords for your Minecraft account
#901 [15:59] <ati1991> that is the problem i can reset my password but cannot login with my reseted password
#902 [15:59] <ati1991> strange
#903 [15:59] <urielsalis> ati1991, using the email>
#904 [15:59] <urielsalis> ati1991, using the email?
#905 [16:00] <ati1991> yes
#906 [16:00] <urielsalis> ??> ati1991 tools/hjt
#907 [16:00] <Absol> ati1991: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#908 [16:00] <Absol> ati1991: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#909 [16:01] <ati1991> ok
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#911 [16:04] * Obsidian_ [webchat@90-231-58-101-no540.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#912 [16:04] <ati1991> https://paste.ubuntu.com/p/yq2nt4bd8D/
#913 [16:04] * Lenny [webchat@62.175.246.108.static.riosat.com] has quit. (Quit: webchat.esper.net)
#914 [16:05] <urielsalis> ??> ati1991 login/throttle
#915 [16:05] <Absol> ati1991: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#916 [16:05] <Absol> ati1991: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#917 [16:07] <ati1991> ah ok i tryed many times to login beacause it was a while i played. so it works than?
#918 [16:08] <urielsalis> ati1991, it should, else you can do the steps to contact Mojang
#919 [16:09] <ati1991> and after reset i must rename my account because of the hacker. yes when not i contact mojang with your link. ok than thank you very much have a nice day
#920 [16:09] <ati1991> or night
#921 [16:09] <ati1991> :)
#922 [16:09] * knu [knu@v055125.ppp.asahi-net.or.jp] has quit. (Ping timeout: 183 seconds)
#923 [16:09] <urielsalis> you too!, good luck
#924 [16:19] * ssuucccc [webchat@toroon4654w-lp140-02-65-95-3-252.dsl.bell.ca] has joined #minecrafthelp
#925 [16:19] <ssuucccc> hello
#926 [16:19] <ssuucccc> is someone here
#927 [16:20] * ssuucccc [webchat@toroon4654w-lp140-02-65-95-3-252.dsl.bell.ca] has quit. (Client Quit)
#928 [16:26] * Charles [webchat@192-0-219-89.cpe.teksavvy.com] has joined #minecrafthelp
#929 [16:26] * Charles is now known as Guest11570
#930 [16:27] <Guest11570> hi, my launcher is a black screen when I try to run it
#931 [16:28] <Guest11570> I've put minecraft as an exception in my antivirus. is there anything else that I can try to fix this?
#932 [16:29] <Lurks> maybe this Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#933 [16:29] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#934 [16:31] <Lurks> Guest11570 what spec's do u have?
#935 [16:41] <Guest11570> oh nevermind sorry
#936 [16:41] <Guest11570> I clicked troubleshoot compatability
#937 [16:41] <Guest11570> it runs fine now
#938 [16:41] <Guest11570> thanks
#939 [17:00] * charles [webchat@79-67-221-159.dynamic.dsl.as9105.com] has joined #minecrafthelp
#940 [17:01] * charles is now known as Guest50746
#941 [17:01] * nalesnik12332 [webchat@public-gprs370384.centertel.pl] has joined #minecrafthelp
#942 [17:01] <Guest50746> Hi, I'm having problems with my launcher when I try and launch one of the FTB mods I downloaded from the Twitch app
#943 [17:02] <nalesnik12332> ej help because when I turn on the minecraft on BLAZINGPACK, after a few minutes I turn off the minecraft in the crystal launcher
#944 [17:02] <mattym> ??> Guest50746 mods
#945 [17:02] <Absol> Guest50746: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#946 [17:02] <Absol> Guest50746: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#947 [17:02] <mattym> nalesnik12332, Same ^
#948 [17:03] <Guest50746> The mod I'm trying to run is FTB Ultimate Reloaded, any mod that I have tried running does the same, I click launch, the progress bar says 0MB downloading, then nothing happens, no client opens.
#949 [17:03] <mattym> Guest50746, Read what Absol said to you.
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#951 [17:03] * Stingels [webchat@71-89-59-5.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#952 [17:03] <Stingels> Hi.
#953 [17:03] <Guest50746> I've searched everywhere, that's why I'm here
#954 [17:04] <Stingels> My launcher stays as a black screen when i launch
#955 [17:04] <urielsalis> Guest50746, discord.gg/minecraft
#956 [17:04] <Stingels> please help
#957 [17:04] <urielsalis> Guest50746, or try the ftb forums
#958 [17:04] <urielsalis> ??> Stingels av/adwcleaner
#959 [17:04] <Absol> Stingels: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#960 [17:04] <Absol> Stingels: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#961 [17:04] <Stingels> i dont think thats safe
#962 [17:05] <Stingels> my computer has no malware urielsalis
#963 [17:05] <urielsalis> Stingels, thats the most common cause for the black screen
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#965 [17:06] * Tio_wolfakes [webchat@bd369098.virtua.com.br] has joined #minecrafthelp
#966 [17:06] <Tio_wolfakes> hell
#967 [17:06] <Tio_wolfakes> hello
#968 [17:07] <Drakenjansson> i bought minecraft 2014 got a new computer and the email i writing doesn't work and i don't have the ID is there anything i could do
#969 [17:07] <Stingels> let me use windef to scan then
#970 [17:08] <urielsalis> Stingels, windef doesn't pick as much stuff as adwcleaner
#971 [17:08] <urielsalis> ??> Drakenjansson account/trans-id
#972 [17:08] <Absol> Drakenjansson: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#973 [17:08] <urielsalis> ??> Drakenjansson account/send-email
#974 [17:08] <Absol> Drakenjansson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#975 [17:08] <Absol> Drakenjansson: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#976 [17:10] <Drakenjansson> but the thing is that we don't have the purchase either
#977 [17:10] * Tio_wolfakes [webchat@bd369098.virtua.com.br] has quit. (Client Quit)
#978 [17:10] <Drakenjansson> it was 5years ago
#979 [17:31] * wuhbanga [webchat@som-bb-dhcpatriot7-eth-ws-70.dsl.airstreamcomm.net] has joined #minecrafthelp
#980 [17:33] <wuhbanga> Cannot join any multiplayer server because it will not connect to the authentication servers. Gives me the option to re login when selecting multiplayer server but is unable to connect the authentication server when I type in my username and password.
#981 [17:33] <urielsalis> ??> wuhbanga tools/hjt
#982 [17:33] <Absol> wuhbanga: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#983 [17:33] <Absol> wuhbanga: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#984 [17:43] * Jaspersmurf [webchat@cpe-66-61-84-27.neo.res.rr.com] has joined #minecrafthelp
#985 [17:43] <Lurks> is there anyway to make this area bigger?
#986 [17:45] * hash [webchat@b0fae858.bb.sky.com] has joined #minecrafthelp
#987 [17:45] <hash> someone has hacked my account and changed my email and i can’t seem to change it back
#988 [17:47] <Jaspersmurf> When I try to load Minecraft it unresponsive at the mojang screen
#989 [17:47] * hash [webchat@b0fae858.bb.sky.com] has quit. (Client Quit)
#990 [17:47] * Shinga [webchat@r186-49-164-184.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#991 [17:47] <Shinga> I wonder if I can ever recover my account
#992 [17:52] * erratic [~paige@212.188.60.66] has joined #minecrafthelp
#993 [17:56] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#994 [17:57] * wuhbanga [webchat@som-bb-dhcpatriot7-eth-ws-70.dsl.airstreamcomm.net] has joined #minecrafthelp
#995 [17:59] <wuhbanga> Hi i accidentally closed out of this earlier when I asked about about having problems with my computer contacting the authentication servers when going to select a multiplayer server. Where am I pasting that log to?
#996 [18:00] * wuhbanga [webchat@som-bb-dhcpatriot7-eth-ws-70.dsl.airstreamcomm.net] has quit. (Client Quit)
#997 [18:03] * fretholet [webchat@072-179-004-082.res.spectrum.com] has joined #minecrafthelp
#998 [18:03] <fretholet> I would like help with launching single and multiplayer games
#999 [18:03] <fretholet> every time I do, it crashes/freezes
#1000 [18:04] * flish [webchat@c-24-18-34-137.hsd1.wa.comcast.net] has joined #minecrafthelp
#1001 [18:04] <fretholet> I have looked at the error and it said I have a mission JSON file, although I've uninstalled minecraft, restarted PC, and then reinstalled
#1002 [18:05] <flish> hello
#1003 [18:06] <flish> i am getting a io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information error when connecting via LAN
#1004 [18:06] <flish> on 1.13,2
#1005 [18:11] * Jaspersmurf [webchat@cpe-66-61-84-27.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1006 [18:22] <Lurks> flish check firewall/port forwarding, i don't know the in-depth detail to it
#1007 [18:24] <flish> i did i am trying to let the jar file though in addition to the other one
#1008 [18:26] <flish> odd i have 16 version of the same thing(java(TM) platform SE binary)
#1009 [18:29] <flish> and i just found and looked at the incompatible app list and most anti viruses are on it
#1010 [18:29] <urielsalis> Most bad ones*
#1011 [18:30] <flish> on of them (webroot) is the on i use and idk how to change its settings
#1012 [18:31] <urielsalis> ??> flish av/weboot
#1013 [18:31] <urielsalis> ??> flish av/webroot
#1014 [18:31] <Absol> flish: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#1015 [18:31] <Absol> flish: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#1016 [18:31] <flish> i dont pay for it soo... but i can disable the fire wall
#1017 [18:32] <flish> thanks for the help
#1018 [18:32] <urielsalis> other than that, are you in the same house as the hoster?
#1019 [18:32] <flish> yes i am looking at the computer now
#1020 [18:32] <flish> the hosting one
#1021 [18:33] <urielsalis> flish, and to what IP are you trying to connect?
#1022 [18:33] <flish> 192.168.1.212
#1023 [18:33] <urielsalis> flish, and port?
#1024 [18:34] <flish> 59293
#1025 [18:34] <urielsalis> flish, so from your pc you are connecting to 192.168.1.212:59193?
#1026 [18:35] <urielsalis> (without the ?)
#1027 [18:35] <flish> yes
#1028 [18:35] <flish> i did just try direct connect
#1029 [18:36] <urielsalis> flish, have you made sure that the .212 hasnt changed? you can do so by running ipconfig again the host computer
#1030 [18:36] <flish> and did an ipconfig on host to make shure
#1031 [18:36] <urielsalis> you are both connected through wifi or cable?
#1032 [18:36] <flish> wifi
#1033 [18:36] <urielsalis> can you check if your router has AP Isolation enabled?
#1034 [18:36] <flish> yes i can
#1035 [18:37] <flish> what dose AP Isolation do?
#1036 [18:37] * Drakenjansson [webchat@h83-209-224-108.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#1037 [18:37] <urielsalis> flish, it makes it so wireless clients can't see each other
#1038 [18:38] <flish> ah
#1039 [18:38] <flish> but i can see the host w/o in the server list
#1040 [18:38] <flish> and i cant check lost the password
#1041 [18:39] <urielsalis> flish, world hasnt been closed since opened to lan right>
#1042 [18:39] <urielsalis> flish, world hasnt been closed since opened to lan right?
#1043 [18:39] <flish> no
#1044 [18:39] <urielsalis> and have you tried hosting it yourself and him joining?
#1045 [18:39] <flish> no >_<
#1046 [18:41] <flish> so they can connect to me
#1047 [18:41] * Bob [webchat@c-75-75-107-82.hsd1.va.comcast.net] has joined #minecrafthelp
#1048 [18:41] <Bob> I accidentally bough the Java version of minecraft when I wanted to buy the Windows 10 version
#1049 [18:41] <urielsalis> flish, so its definately something blocking it on his pc
#1050 [18:41] <urielsalis> ??> Bob account/refund
#1051 [18:41] <Absol> Bob: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1052 [18:42] <Bob> so will they provide me a refund?
#1053 [18:42] <Bob> is there a number i can call?
#1054 [18:42] <Bob> i just didnt want to waste 26$ if i cannot play the game
#1055 [18:42] * Kat6 [webchat@c-73-167-84-208.hsd1.ct.comcast.net] has joined #minecrafthelp
#1056 [18:43] <urielsalis> Bob, there is no number, those are the instructions to email them
#1057 [18:43] <Kat6> I tried redeeming Minecraft windows 10 version on my new system but it says the code was already redeemed
#1058 [18:43] <urielsalis> Bob, and why you cannot play the game? we can help with that here
#1059 [18:43] <urielsalis> Kat6, contact Microsoft support
#1060 [18:43] * Kat6 [webchat@c-73-167-84-208.hsd1.ct.comcast.net] has quit. (Client Quit)
#1061 [18:44] * PEacOcK [webchat@cpe-98-28-5-22.columbus.res.rr.com] has joined #minecrafthelp
#1062 [18:44] <Bob> I can only play on WIndows 10
#1063 [18:44] <urielsalis> the Java edition also works in windows 10
#1064 [18:45] <PEacOcK> i have windows 10 and have no clue what i am doing
#1065 [18:45] <Bob> I cannot add friends nor can I join their games
#1066 [18:45] <PEacOcK> i want java so i can use forge
#1067 [18:45] * Nathan1 [webchat@c-67-162-223-147.hsd1.ar.comcast.net] has joined #minecrafthelp
#1068 [18:45] <urielsalis> Bob, ah, yep, in that case you need to wait for their response. Refund requests are usually fast
#1069 [18:45] <Nathan1> Hi im having trouble with account migration
#1070 [18:45] <urielsalis> ??> Bob account/send-email
#1071 [18:46] <Absol> Bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1072 [18:46] <Absol> Bob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1073 [18:46] <urielsalis> Nathan1, what problem?
#1074 [18:46] <urielsalis> PEacOcK, you can buy the Java edition from minecraft.net/store
#1075 [18:46] <fretholet> any volunteers?
#1076 [18:46] <fretholet> on right now?
#1077 [18:47] <urielsalis> fretholet, yes
#1078 [18:47] <Nathan1> i dont have the email it was linked to i can still log in with my username but cannot migrate the account i bought it a long time ago and my mom bought it so i have no idea how to get ahold of the transaction id
#1079 [18:48] <urielsalis> ??> Nathan1 account/trans-id
#1080 [18:48] <Absol> Nathan1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1081 [18:48] <urielsalis> Nathan1, if you cannot find it, tell them so in the email so they can try alternate verification methods
#1082 [18:49] <PEacOcK> thanks, but i own the java edition already, and when i start it, the launcher always states that a new version needs to be updated when i restart the launcher. When i attempt to start the game, I get " could not download (insert name of file here)
#1083 [18:49] * Lord_of_Life_ [~Lord@77.28.173.141] has joined #minecrafthelp
#1084 [18:49] * Britt06 [webchat@cpe-101-175-18-204.bpxt-r-037.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#1085 [18:49] <Nathan1> i already emailed and provided that information was just seeing if there was a faster route as they are still working on request from march but thank you
#1086 [18:50] <Britt06> Hey my sister brought a realm and it is not working and we do not see it on the Minecraft realms page
#1087 [18:50] <PEacOcK> lol there is a lot of stuffgoing on inhere
#1088 [18:51] <urielsalis> ??> Britt06 account/send-email
#1089 [18:51] <Absol> Britt06: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1090 [18:51] * Lord_of_Life [~Lord@77.28.174.182] has quit. (Ping timeout: 180 seconds)
#1091 [18:51] <Absol> Britt06: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1092 [18:51] <urielsalis> ??> PEacOcK tools/hjt
#1093 [18:51] <Absol> PEacOcK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1094 [18:51] <Absol> PEacOcK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1095 [18:52] <PEacOcK> -_-
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#1098 [19:14] * Webchat742 [webchat@mobile-107-77-204-106.mobile.att.net] has joined #minecrafthelp
#1099 [19:14] * Espercorn kicked Webchat742 from #minecrafthelp (Reason: ebchat742 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#1100 [19:17] * Messier31 [webchat@c-98-215-214-35.hsd1.il.comcast.net] has joined #minecrafthelp
#1101 [19:17] <Messier31> Hello?
#1102 [19:18] <Messier31> I bought minecraft java a long time ago and I'm having trouble redownloading it right now
#1103 [19:21] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#1104 [19:26] * babs [webchat@mobile-107-77-204-106.mobile.att.net] has joined #minecrafthelp
#1105 [19:32] <babs> I think Im kinda screwed at this point but I might as well try.. so I can login to the launcher fine but cant migrate my account(my account is from around 2011 just came back to it for fun), I know the email and all my account info.. I just not longer have access to the credit card I used to make the purchase or the same email.. so no way of gettin
#1106 [19:32] <babs> g my Transaction ID, I even contacted Skrill and gave them my email, saying I didnt have access to it but in the response they told me I had to contact them FROM that email even though I obviously cant.. Kinda lost as to what to do, if there even is anything I can do.
#1107 [19:41] * Ryno [webchat@c-71-229-228-137.hsd1.co.comcast.net] has joined #minecrafthelp
#1108 [19:42] <Ryno> downloaded minecraft for the mac. Does not open. Then I downloaded Java 8 (most recent). Still cannot get the program to launch
#1109 [19:42] <Ryno> Its a pretty new mac (2 months old)
#1110 [19:43] <Ryno> anyone here?
#1111 [19:43] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. (Ping timeout: 190 seconds)
#1112 [19:46] * Ari8 [webchat@24-151-36-37.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1113 [19:47] <Ari8> My launcher crashes when I press the play button. It says the game crashed and we're sorry for any convenience. I uninstalled it and reinstalled it. Nothing worked.
#1114 [19:49] <tyteen4a03> ??> Ryno launcher/log
#1115 [19:49] <Absol> Ryno: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1116 [19:50] <tyteen4a03> ??> babs account/send-email
#1117 [19:50] <Absol> babs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1118 [19:50] <Absol> babs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1119 [19:50] <tyteen4a03> babs: tell Mojang what you know, and leave Transaction ID blank
#1120 [19:54] <Ryno> ok...this is freaking horrible.
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#1122 [19:58] * Flamur [webchat@cpe-66-108-62-255.nyc.res.rr.com] has joined #minecrafthelp
#1123 [19:59] <Flamur> I can login to my minecraft account with no issue. However I cannot migrate because I have forgetten the account email. I have tried multiple email accounts that I have that maybe connected to it but with no luck. What can I do to resolve this issue?
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#1125 [20:07] * Pointerayden [webchat@c-73-214-144-157.hsd1.pa.comcast.net] has joined #minecrafthelp
#1126 [20:08] <Pointerayden> I cannot download the game as it says the file destination is being used by something else
#1127 [20:09] <Pointerayden> File Explorer is closed
#1128 [20:09] <Pointerayden> only things open are the launcher and Chrome
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#1131 [20:50] * Ownii [webchat@87.196.123.229] has joined #minecrafthelp
#1132 [20:51] <Ownii> Hello how can I get my mail address with only my Username Account ?
#1133 [21:15] * Kat7 [webchat@8.38.236.51] has joined #minecrafthelp
#1134 [21:17] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
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#1136 [21:21] * ChillistALT12 [webchat@ool-944bc00b.dyn.optonline.net] has joined #minecrafthelp
#1137 [21:21] <ChillistALT12> hello?
#1138 [21:21] <Kat7> I'm unable to launch MC. I keep getting an error that says Unable to update Native Launcher. I've tried doing everything I found in the existing forums including the %AppData% thing, deleting and reinstalling MC ,and tried minecraft.exe. I don't even get far enough to have a crash report. The last time I was able to successfully log on was in J
#1139 [21:21] <Kat7> anuary
#1140 [21:22] * nicole8 [webchat@203-59-162-151.perm.iinet.net.au] has joined #minecrafthelp
#1141 [21:22] <ChillistALT12> My account is deactivated and i don't know what to do
#1142 [21:22] <ChillistALT12> please help
#1143 [21:22] <nicole8> hello
#1144 [21:22] <nicole8> the email that was attached to my account is no longer accessable and idk what my password is
#1145 [21:23] <ChillistALT12> they cant do nun for that
#1146 [21:23] <nicole8> are u a minecraft employee
#1147 [21:23] <nicole8> no
#1148 [21:23] <nicole8> im asking them
#1149 [21:23] <ChillistALT12> stfu kid ur a retard
#1150 [21:23] <nicole8> no brother
#1151 [21:23] <ChillistALT12> maybe dont forget ur passwords sped
#1152 [21:23] <nicole8> omg dont bully me over the internet
#1153 [21:23] <nicole8> grrr
#1154 [21:24] <nicole8> maybe dont get ur fucking account deactivated
#1155 [21:24] <Absol> nicole8: Please keep it civil
#1156 [21:24] <nicole8> sped
#1157 [21:24] <mattym> !kick ChillistALT12
#1158 [21:24] * Absol kicked ChillistALT12 from #minecrafthelp (Reason: hillistALT12 :You have been removed from this channel)
#1159 [21:24] <mattym> !kick nicole8
#1160 [21:24] * Absol kicked nicole8 from #minecrafthelp (Reason: icole8 :You have been removed from this channel)
#1161 [21:24] <mattym> ??> Kat7 tools/hjt
#1162 [21:24] <Absol> Kat7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1163 [21:24] <Absol> Kat7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1164 [21:24] * steven [webchat@203-59-162-151.perm.iinet.net.au] has joined #minecrafthelp
#1165 [21:24] <steven> hi
#1166 [21:25] * ChillistALT12 [webchat@ool-944bc00b.dyn.optonline.net] has joined #minecrafthelp
#1167 [21:25] <steven> cant access email to my acc
#1168 [21:26] * pattbird [webchat@c-75-70-30-255.hsd1.co.comcast.net] has joined #minecrafthelp
#1169 [21:26] <pattbird> i cant find how to refund java minecraft
#1170 [21:26] * Ownii [webchat@87.196.123.229] has quit. (Quit: webchat.esper.net)
#1171 [21:26] <steven> can i please have help
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#1173 [21:27] * pattbird [webchat@c-75-70-30-255.hsd1.co.comcast.net] has quit. (Client Quit)
#1174 [21:27] * dominick [webchat@ool-944bc00b.dyn.optonline.net] has joined #minecrafthelp
#1175 [21:27] <dominick> .
#1176 [21:27] <dominick> hekki
#1177 [21:27] <steven> i cant access the email attached to my account, and i cant find my pas
#1178 [21:27] <dominick> hi
#1179 [21:27] <mattym> ??> steven account/send-email
#1180 [21:27] <Absol> steven: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1181 [21:27] <Absol> steven: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1182 [21:27] * dominick is now known as Guest3132
#1183 [21:27] <steven> what if i dont have my transation id
#1184 [21:27] <Guest3132> So my account was deactiveted for some reason and when i request to change pass and nothing shows up on my email
#1185 [21:28] <Guest3132> ?
#1186 [21:28] <mattym> ??> steven account/trans-id
#1187 [21:28] <Absol> steven: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1188 [21:28] <mattym> Guest3132, Deactivation can only happen if you request it.
#1189 [21:28] <Kat7> https://paste.ubuntu.com/p/zPfSqzGzg4/
#1190 [21:29] <mattym> Guest3132, Have you checked any spam/junk folders in the email account?
#1191 [21:29] <Guest3132> no how do i
#1192 [21:29] <mattym> Kat7, Try the following.
#1193 [21:29] * steven [webchat@203-59-162-151.perm.iinet.net.au] has quit. (Client Quit)
#1194 [21:29] <mattym> ??> Kat7 av/adwcleaner
#1195 [21:29] <Absol> Kat7: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1196 [21:29] <Absol> Kat7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1197 [21:29] <Guest3132> how do i get my account un deactiveted>?
#1198 [21:30] <Guest3132> because someone took my account i changed email back
#1199 [21:30] <Guest3132> and now its deactivated
#1200 [21:30] <mattym> Guest3132, Well you would need to log in to do so.
#1201 [21:30] <mattym> ??> Guest3132 account/send-email
#1202 [21:30] <Guest3132> I cant log in
#1203 [21:30] <Absol> Guest3132: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1204 [21:30] <Absol> Guest3132: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1205 [21:30] <Guest3132> how will that help
#1206 [21:30] <Guest3132> ok can i explain better?
#1207 [21:30] <mattym> Guest3132, You need Mojang to fix it for you.
#1208 [21:31] <Guest3132> how tho
#1209 [21:31] <mattym> Guest3132, Do what Absol said.
#1210 [21:31] <Guest3132> yeah but my transaction id i got my acc in 2013 and in the email it says nothing about a id
#1211 [21:31] <mattym> ??> Guest3132 account/trans-id
#1212 [21:31] <Absol> Guest3132: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1213 [21:32] * Kat7 [webchat@8.38.236.51] has quit. (Quit: webchat.esper.net)
#1214 [21:32] <Guest3132> ive gone through all those
#1215 [21:32] <Guest3132> nothing helps
#1216 [21:32] <Guest3132> my acc is deactivated
#1217 [21:32] <Guest3132> can anyone help me 1 on 1 in discord?
#1218 [21:32] <mattym> Guest3132, You still need to find the ID and contact Mojang, A deactivated account will not stop you from doing that.
#1219 [21:33] <Guest3132> ok but the id its in the first email mojang ever sent me?
#1220 [21:33] <mattym> Guest3132, Yes, or it via the instructions on the page Absol linked.
#1221 [21:33] <Guest3132> why is mine like 30 long?
#1222 [21:33] <Guest3132> is that normal
#1223 [21:34] <mattym> Guest3132, Depends on when/how you bought it.
#1224 [21:34] <Guest3132> but thats possible?
#1225 [21:34] <mattym> Guest3132, Read the page.
#1226 [21:34] <Guest3132> i did
#1227 [21:34] <Guest3132> it says the codes suppose to be like 10
#1228 [21:34] <Guest3132> im confised
#1229 [21:34] <mattym> Guest3132, It shows examples of what it should look like based on the time and payment method used when you got it.
#1230 [21:35] <Guest3132> is there any way i can get in discord with u for a moment just to send ss and stuff
#1231 [21:35] <mattym> Guest3132, No
#1232 [21:35] <Guest3132> why though
#1233 [21:36] <Guest3132> ur suppose to help linking stuff isnt really helping
#1234 [21:36] * Kat6 [webchat@8.38.236.51] has joined #minecrafthelp
#1235 [21:36] <mattym> Guest3132, We dont use discord, and there is nothing more we can do, you need to contact Mojang.
#1236 [21:36] <Guest3132> im about to kiss u
#1237 [21:36] * Kat6 [webchat@8.38.236.51] has quit. (Client Quit)
#1238 [21:37] <Guest3132> Matty do u get payed to link stuff? wow
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#1240 [21:37] <Guest3132> i needa job like this
#1241 [21:37] <mattym> Guest3132, No one here gets paid.
#1242 [21:37] <Guest3132> u voulnteer for this?
#1243 [21:37] <Guest3132> your life seems fun
#1244 [21:37] <Kat7> Hi, I just finished with the Malware cleaner and am back after the restart
#1245 [21:38] <mattym> Kat7, Try launching/installing it again.
#1246 [21:38] <mattym> Kat7, The game that is.
#1247 [21:38] <Kat7> ok
#1248 [21:39] <Guest3132> mattym is it normal that when i try to reset pass nothing sends to acc?
#1249 [21:39] <Guest3132> even tho its deactive
#1250 [21:40] <mattym> Guest3132, If its deactivated, nothing is meant to be sent.
#1251 [21:40] <Guest3132> so if i email them i could get it back?
#1252 [21:40] <mattym> Guest3132, If you fill out the form that was linked.
#1253 [21:41] <Guest3132> i did yes but idk if its the right transaction id
#1254 [21:41] <mattym> Guest3132, They will tell you if its not.
#1255 [21:42] <Guest3132> ight
#1256 [21:44] <Kat7> I reopened and I'm getting the same error
#1257 [21:45] <mattym> Kat7, Then you will likely need to remove Norton.
#1258 [21:46] <Kat7> I don't have Norton. Removed it when I first had the problem
#1259 [21:46] <mattym> Kat7, There is a link to an automated tool to do so here https://minecraftirc.net/support-articles/known-incompatible-software/
#1260 [21:46] <Kat7> ok I'll try that
#1261 [21:46] <mattym> Kat7, Just scroll down to the Norton listing.
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#1263 [22:00] <Kat7> Okay, so I used the uninstall too to remove Norton, restarted, and tried to launch MC again, but still the same error. What's the next step?
#1264 [22:05] <mattym> Kat7, Lets try with a completely clean install of the game.
#1265 [22:05] <mattym> ??> Kat7 win/reinst/full
#1266 [22:05] <Absol> Kat7: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#1267 [22:05] <Absol> Kat7: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
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#1270 [22:18] <cristian> Can I ask for a refund
#1271 [22:19] <Kat7> so when I do the %appdata% all I see is the nativelog, is that the save data or is it okay to delete?
#1272 [22:19] <mattym> Kat7, Thats all that has shown up there?
#1273 [22:19] <Kat7> yes
#1274 [22:20] <mattym> Kat7, Are you on a home network connection, or a public one?
#1275 [22:20] <Kat7> home
#1276 [22:20] <mattym> Kat7, Using any VPN or Proxy software or settings?
#1277 [22:22] <Kat7> I don't even know what a VPN is. I don't *think* I have any Proxy software
#1278 [22:23] <mattym> Kat7, Something on either your computer or network is preventing the launcher/client from downloading the files.
#1279 [22:24] <Kat7> what should I look for?
#1280 [22:25] <mattym> Kat7, One moment.
#1281 [22:29] <mattym> Kat7, The HJT report you provided earlier showed an errant setting in your Internet Settings. Could be something was improperly set and causing an issue. Do you recall making any changes to that?
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#1283 [22:30] <Kat7> No, I connected like normal
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#1285 [22:34] <mattym> Kat7, You may need to contact your ISP to see if there is anything they are doing differently.
#1286 [22:35] <Kat7> Okay, I'll do that on Monday. Is there anything I should look for on the settings that might help me in the mean time? Or other suggestions?
#1287 [22:37] <mattym> Kat7, Nothing that I can see from the report. So I would have no idea where to look for it.
#1288 [22:39] <Kat7> Alright, thank you+mattym and @Absol. I know you guys don't get paid to do this stuff, so I appreciate your help
#1289 [22:53] * Taylor [webchat@174-20-163-215.mpls.qwest.net] has joined #minecrafthelp
#1290 [22:54] <Taylor> Hello, I would just like to say thank you to all who help out with issues, what you do is wonderful and very appreciated! I am sorry if I am disrupting anything and I do apologize!
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#1296 [23:43] <RMW> Whenever I try to open one specific world, the game crashes. I backed it up, optimized and everything, but it still has issues.
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