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#5 [00:10] * Jendrick777 [webchat@201-229-93-23.setardsl.aw] has joined #minecrafthelp
#6 [00:10] <Jendrick777> hi
#7 [00:10] <Jendrick777> I would like to get a refund for minecraft
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#10 [01:08] * Zsolt [webchat@78-73-21-158-no168.tbcn.telia.com] has joined #minecrafthelp
#11 [01:08] <Zsolt> Lost my minecraft username so i cant migrate
#12 [01:08] <Galaxy_2Alex> Zsolt, Have you already submitted an account support request to Mojang?
#13 [01:08] <Zsolt> Yes yesterday
#14 [01:08] <Zsolt> but they havent replied yet
#15 [01:08] <Galaxy_2Alex> Zsolt, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#16 [01:09] <Zsolt> ''We're currently replying to cases received on March 9. We thank you for your patience and will get to each case as quickly as possible.''
#17 [01:09] <Zsolt> march 9
#18 [01:10] <Galaxy_2Alex> Zsolt, As I said, unfortunately, the wait time is currently longer than normal.
#19 [01:14] <Zsolt> oh well
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#21 [01:51] * lamaglamaphobia [webchat@cpe-101-180-141-159.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#22 [01:52] <lamaglamaphobia> https://paste.gg/p/anonymous/6f9bd29085e84b6f92b533f57e1e72a9 - see this pastebin for my issue. It relates to realms and my connection timing out.
#23 [01:53] <Galaxy_2Alex> lamaglamaphobia, And it has worked fine in the past?
#24 [01:53] <lamaglamaphobia> yep up until about a week ago
#25 [01:53] <Galaxy_2Alex> lamaglamaphobia, Are you using any mods (like Optifine or similar)?
#26 [01:54] <lamaglamaphobia> no
#27 [01:54] <lamaglamaphobia> i personally haven't changed anything in settings or anything like that, it just started happening spontaneously
#28 [01:54] <Galaxy_2Alex> lamaglamaphobia, What Antivirus program are you using?
#29 [01:55] <lamaglamaphobia> just the default windows defender installed on my laptop. I had norton but I uninstalled it about 3 months ago, well before i first logged on to the realm
#30 [01:55] <Galaxy_2Alex> lamaglamaphobia, Let's see if maybe something on your PC could be causing it. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#31 [01:55] <Galaxy_2Alex> ??> lamaglamaphobia tools/hjt
#32 [01:55] <Absol> lamaglamaphobia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#33 [01:55] <Absol> lamaglamaphobia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#34 [01:55] <lamaglamaphobia> np will do
#35 [01:57] <lamaglamaphobia> https://paste.ubuntu.com/p/z6W2tHzt7C/
#36 [01:59] <Galaxy_2Alex> lamaglamaphobia, Razer programs are known to occasionally cause issues with the game, try temporarily uninstalling them.
#37 [01:59] <lamaglamaphobia> cool i'll try that. thanks for the help btw
#38 [03:03] * lamaglamaphobia [webchat@cpe-101-180-141-159.vb02.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#39 [03:06] * lamaglamaphobia [webchat@cpe-101-180-141-159.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#40 [03:06] <lamaglamaphobia> no luck unfortunately
#41 [03:11] <Galaxy_2Alex> lamaglamaphobia, Try restarting your router.
#42 [03:11] <lamaglamaphobia> tried that already sorry
#43 [03:11] <lamaglamaphobia> ive filed a support ticket with mojang too, I can wait to see if they get back to me
#44 [03:13] <Galaxy_2Alex> lamaglamaphobia, Their support ticket system is only for account support, though since it's also Realms related, they may be able to look into it from the server point of view potentially, but don't count on it. Run a full Malwarebytes Scan.
#45 [03:14] <lamaglamaphobia> i'll try that
#46 [03:27] * Dammy [webchat@cpc110329-king12-2-0-cust500.19-1.cable.virginm.net] has joined #minecrafthelp
#47 [03:28] <Dammy> It says that the game crashed whilst initialising the game
#48 [03:29] <Dammy> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#49 [03:29] <Galaxy_2Alex> Dammy, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#50 [03:36] <Dammy> https://paste.ubuntu.com/p/YH8Zp6bZB9/
#51 [03:37] <Galaxy_2Alex> ??> Dammy oem/hp/product-number
#52 [03:37] <Absol> Dammy: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#53 [03:38] <Absol> Dammy: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#54 [03:41] * Dammy [webchat@cpc110329-king12-2-0-cust500.19-1.cable.virginm.net] has joined #minecrafthelp
#55 [03:41] <Dammy> the game crashed whilst initialising the game
#56 [03:41] <Dammy> https://paste.ubuntu.com/p/YH8Zp6bZB9/
#57 [03:41] <Galaxy_2Alex> ??> Dammy oem/hp/product-number
#58 [03:41] <Absol> Dammy: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#59 [03:41] <Absol> Dammy: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#60 [03:43] <Dammy> Z3C95EA#ABU
#61 [03:45] <Galaxy_2Alex> Dammy, Download and Install this driver: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85423.exe
#62 [03:54] * Lenny [webchat@62.175.246.108.static.riosat.com] has joined #minecrafthelp
#63 [03:55] <Lenny> Hello, so somehow my minecraft all of the sudden is dark now... Help pls
#64 [03:55] <Galaxy_2Alex> Lenny, Are you using any mods, like Optifine?
#65 [03:55] <Dammy> done that now what?
#66 [04:00] * Lenny [webchat@62.175.246.108.static.riosat.com] has quit. (Quit: webchat.esper.net)
#67 [04:03] <Dammy> it says it is already on my pc
#68 [04:04] <Galaxy_2Alex> Dammy, It's not, something may be wrong with your Laptop. Contact HP Support, they are better trained to help tou with your problem.
#69 [04:04] <Galaxy_2Alex> ypu*
#70 [04:04] <Galaxy_2Alex> you*
#71 [04:04] <Dammy> ok thx
#72 [04:10] * henry97 [webchat@host86-147-122-71.range86-147.btcentralplus.com] has joined #minecrafthelp
#73 [04:11] <henry97> Every time I try to load Minecraft, it says its not responding, any fixes for this?
#74 [04:11] <Galaxy_2Alex> ??> henry97 av/adwcleaner
#75 [04:11] <Absol> henry97: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#76 [04:11] <Absol> henry97: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#77 [04:13] * henry97 [webchat@host86-147-122-71.range86-147.btcentralplus.com] has quit. (Client Quit)
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#79 [04:15] <henry97> done
#80 [04:15] <Galaxy_2Alex> henry97, Try running th egame now.
#81 [04:16] <henry97> Thank you so much
#82 [04:17] <Galaxy_2Alex> henry97, You're welcome, have a nice day.
#83 [04:17] <henry97> You to.
#84 [04:17] * henry97 [webchat@host86-147-122-71.range86-147.btcentralplus.com] has quit. (Client Quit)
#85 [04:59] * Jakub755 [webchat@178-143-43-148.dynamic.orange.sk] has joined #minecrafthelp
#86 [04:59] <Jakub755> hi
#87 [05:00] <Jakub755> my mc is not wotling
#88 [05:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#89 [05:06] <Jakub755> hi snowman
#90 [05:22] * Lou [webchat@184.123.141.77.rev.sfr.net] has joined #minecrafthelp
#91 [05:24] <Lou> Hello, I have a problem with the LAN. I always played in Lan with my friend, but he changed his computer and now he has an ethernet cable, and i am on the WIFI and we can't connect anymore on lan. And we can't play together. What can we do ? Please help us .. thank you for your help
#92 [05:33] <Jakub755> buy a changer
#93 [06:12] * Jakub755 [webchat@178-143-43-148.dynamic.orange.sk] has quit. (Quit: webchat.esper.net)
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#95 [06:39] * H [webchat@122-58-86-62-adsl.sparkbb.co.nz] has joined #minecrafthelp
#96 [06:40] * H is now known as Guest48723
#97 [06:40] <Guest48723> hey - I'd like to log out of the version on my kindle fire, but the credentials remain and I can't get rid of them
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#99 [07:39] * mollyslayszz [webchat@host-92-6-224-141.as43234.net] has joined #minecrafthelp
#100 [07:41] <mollyslayszz> I,am not able to get into minecraft it comes up with the load in i click it and it doesnt pop up for some reason ive tried pressing play about 4 times now but it wont load.
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#103 [07:53] * Lord_of_Life [~Lord@77.28.173.53] has joined #minecrafthelp
#104 [07:56] * ScorchedScorpio [webchat@p5DC86D06.dip0.t-ipconnect.de] has joined #minecrafthelp
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#106 [07:59] * ScorchedScorpio [webchat@p5DC86D06.dip0.t-ipconnect.de] has joined #minecrafthelp
#107 [08:00] * Emincan [webchat@78.190.217.215.static.ttnet.com.tr] has joined #minecrafthelp
#108 [08:00] <Emincan> oyun çokğyor
#109 [08:01] <Emincan> oyun çoküyor
#110 [08:01] <Emincan> lütfen yardım ediniz
#111 [08:01] <Emincan> help
#112 [08:02] <ScorchedScorpio> i´ve got an question
#113 [08:02] <Emincan> turkis
#114 [08:02] <ScorchedScorpio> no
#115 [08:02] <Emincan> turkıs
#116 [08:02] <ScorchedScorpio> no
#117 [08:03] <Emincan> my game crashes
#118 [08:03] <ScorchedScorpio> #minecrafthelp
#119 [08:03] <ScorchedScorpio> #minecrafthelp help
#120 [08:03] <Emincan> yes
#121 [08:03] <Emincan> my game crashes
#122 [08:03] <ScorchedScorpio> when you start it?
#123 [08:04] <Emincan> please help me
#124 [08:04] <Emincan> 32/5000
#125 [08:04] <Emincan> please help the game crashes
#126 [08:05] <ScorchedScorpio> i got problem too and im waiting here for help
#127 [08:06] <Emincan> no problem we talk
#128 [08:06] <Emincan> I don't know why my game is so great I came to this site from him
#129 [08:07] <Emincan> 9/5000
#130 [08:07] <Emincan> are you afk
#131 [08:08] <ScorchedScorpio> yes
#132 [08:08] <ScorchedScorpio> they told me i paste my link in here
#133 [08:08] <ScorchedScorpio> https://paste.ubuntu.com/p/J54tnVfdtz/
#134 [08:08] <Emincan> Let's wait 1/2 hour
#135 [08:09] <ScorchedScorpio> k
#136 [08:09] <ScorchedScorpio> im german by the way
#137 [08:09] * max4 [webchat@belzyce.radionet.net.pl] has joined #minecrafthelp
#138 [08:10] <Emincan> so mine is too
#139 [08:10] <max4> yo eminem
#140 [08:10] <max4> whats goin on
#141 [08:10] <ScorchedScorpio> hello
#142 [08:10] <ScorchedScorpio> max4
#143 [08:11] <max4> sup
#144 [08:11] * Odious [webchat@c-73-78-76-11.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#145 [08:11] <ScorchedScorpio> this is for stupid guy who wanna play minecraft
#146 [08:11] <Emincan> minecrafthelp
#147 [08:11] <max4> thats a reason why im out
#148 [08:11] <max4> bb
#149 [08:11] <ScorchedScorpio> bb
#150 [08:11] <Emincan> #minecrafthelp
#151 [08:11] * max4 [webchat@belzyce.radionet.net.pl] has quit. (Client Quit)
#152 [08:12] <ScorchedScorpio> #minecrafthelp could you come and help us?
#153 [08:12] <Emincan> 16/5000
#154 [08:12] <Emincan> no authorized?
#155 [08:12] <ScorchedScorpio> ?
#156 [08:12] <ScorchedScorpio> bruh
#157 [08:12] <ScorchedScorpio> i´ve got to go now
#158 [08:12] <ScorchedScorpio> i come back later
#159 [08:12] <ScorchedScorpio> bye
#160 [08:12] * ScorchedScorpio [webchat@p5DC86D06.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#161 [08:12] * ScorchedScorpio [webchat@p5DC86D06.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#162 [08:18] * Emincan [webchat@78.190.217.215.static.ttnet.com.tr] has left #minecrafthelp
#163 [08:20] * OhhChrome [webchat@78-60-223-221.static.zebra.lt] has joined #minecrafthelp
#164 [08:20] <OhhChrome> hello
#165 [08:21] <OhhChrome> my game crashes everytime i start to play on a server
#166 [08:21] <OhhChrome> https://paste.ubuntu.com/p/kG2XvJKDG7/
#167 [08:21] * Emincan [webchat@78.190.217.215.static.ttnet.com.tr] has joined #minecrafthelp
#168 [08:22] <OhhChrome> hello?
#169 [08:23] <Emincan> Please don't play minecraft immediately
#170 [08:23] <Emincan> merhaba
#171 [08:23] <OhhChrome> what do you mean by that?
#172 [08:23] <Emincan> ya minecraftım çöküyor
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#175 [08:33] * nosai [webchat@x590c7039.dyn.telefonica.de] has joined #minecrafthelp
#176 [08:34] <nosai> Hello, I am having issues migrating my minecraft account. I have my username and password but sadly I can't remember or find the email I used. I looked throughout all my emails and I can't find any Mojang related ones or any Transaction ID's what can I do?
#177 [08:34] * Vischerr [webchat@p5DDDA397.dip0.t-ipconnect.de] has joined #minecrafthelp
#178 [08:35] * Vischerr [webchat@p5DDDA397.dip0.t-ipconnect.de] has quit. (Client Quit)
#179 [09:01] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#180 [09:25] * PumaTH_ [webchat@mx-ll-171.7.214-73.dynamic.3bb.co.th] has joined #minecrafthelp
#181 [09:26] <PumaTH_> How to reactivate your Minecraft account
#182 [09:31] * PumaTH_ [webchat@mx-ll-171.7.214-73.dynamic.3bb.co.th] has quit. (Quit: webchat.esper.net)
#183 [09:38] * Ultramat [webchat@17.85-84-117.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#184 [09:41] <Ultramat> Hello, I've been trying to play in servers with friends but an error showed everytime "Failed login: authentication servers are on maintenance." I searched whats this could be and on the help.mojang page was written to wait some time and maybe then it would work again, but it was of no use, and this happened in a span of some hours, when i was play
#185 [09:41] <Ultramat> ing, left, and when i came back i wasnt able to. Today I tried to log out and log back again to find out that now I couldn't even log in because server wasn't responding, and I cant even play in singleplayer, someone help me, please
#186 [09:42] <Capfan67> Ultramat, login issues are sometimes caused by incompatible software or malware loaded on your system. Let's look:
#187 [09:42] <Capfan67> ??> Ultramat tools/hjt
#188 [09:42] <Absol> Ultramat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#189 [09:42] <Absol> Ultramat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#190 [09:46] <Ultramat> Here it is: https://paste.ubuntu.com/p/Vc2XTn6qqs/
#191 [09:47] <Capfan67> ??> Ultramat info/mcleaks
#192 [09:47] <Absol> Ultramat: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#193 [09:47] <Absol> Ultramat: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#194 [09:47] <Capfan67> ??> win/hosts/edit
#195 [09:47] <Capfan67> ??> Ultramat win/hosts/edit
#196 [09:47] <Absol> Ultramat: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#197 [09:47] <Absol> Ultramat: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#198 [09:47] <Capfan67> Ultramat, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#199 [09:48] * Tronic [webchat@ip-169-32.tricom.net] has joined #minecrafthelp
#200 [09:48] <Ultramat> but is mcleaks something that is installed with the game?
#201 [09:49] <Ultramat> Because i dont know what that is
#202 [09:49] <Tronic> Hello! I read that if I got the Java version of the game, I could redeem the Win10 version for free, is this true?
#203 [09:49] <Capfan67> Ultramat, No. That's "cheat" software that allows you to use stolen accounts. You've now added your account to the pool of stolen alt accounts.
#204 [09:49] <Capfan67> Ultramat, You, or someone with access to your computer, ran it. You *need* to clean it up using the instructions above.
#205 [09:50] <Capfan67> Tronic, Hi.
#206 [09:50] <Capfan67> Tronic, That offer expired last October. If you purchased before that time, then you can redeem your Win10Edition code.
#207 [09:50] * Webchat514 [webchat@bd061bb5.virtua.com.br] has joined #minecrafthelp
#208 [09:50] * Espercorn kicked Webchat514 from #minecrafthelp (Reason: ebchat514 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#209 [09:51] <Ultramat> ok, I checked my hosts file and it has three hostnames, two from mojang and one from my vpn, do I delete all of those?
#210 [09:51] <Tronic> Capfan67 oh ok, thanks!
#211 [09:52] <Capfan67> Ultramat, The third is from Winscribe, which can also block login attempts. I'd remove all 3, uninstall winscribe, test and then change the password.
#212 [09:52] <Capfan67> Ultramat, So, simple answer is: Yes. remove all 3 lines, save then exit
#213 [09:55] <Ultramat> Ok, I deleted the lines and it allowed me to enter both launcher and servers
#214 [09:56] <Ultramat> Were those hostname maybe conflicting on something?
#215 [09:56] <Capfan67> Ultramat, Sounds like you're on track. Now that it's fixed, be sure to change your password and you should be set.
#216 [09:56] * Tronic [webchat@ip-169-32.tricom.net] has quit. (Quit: webchat.esper.net)
#217 [09:57] <Ultramat> Yeah, I changed the password twice before contacting here just to be safe, and because I read that maybe this would work
#218 [09:58] <Ultramat> Looks like I can play again without any problems, thank you so much for helping me! Capfan67
#219 [09:59] <Capfan67> Ultramat, *IF* you changed your password *after* fixing your hosts file, then you're set. If you changed it before, you may have given your new password to them while testing.
#220 [09:59] <Capfan67> Ultramat, Best of luck. Avoid those alt stealing programs in the future.
#221 [10:10] * hercules [webchat@c-65-96-169-180.hsd1.ma.comcast.net] has joined #minecrafthelp
#222 [10:12] <hercules> I'm using the latest bedrock server alpha. When I run the server with LD_LIBRARY_PATH=. ./bedrock_server I get segmentation fault, I'm running on Ubuntu 14.04 and Ubuntu 18.04. Same result. Thank you :)
#223 [10:14] <Capfan67> ??> hercules bedrock/support
#224 [10:14] <Absol> hercules: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#225 [10:14] <hercules> Thank you
#226 [10:16] * jonhy [webchat@bd061bb5.virtua.com.br] has joined #minecrafthelp
#227 [10:16] <jonhy> Can you think of anything in this world that's as exciting as the existence of compost? No. You can't. Which is why Mojang have included it in this week's snapshot.
#228 [10:16] * jonhy [webchat@bd061bb5.virtua.com.br] has quit. (Client Quit)
#229 [10:17] <Capfan67> *blink*
#230 [10:17] * Ittikorn [webchat@ppp-110-168-70-37.revip5.asianet.co.th] has joined #minecrafthelp
#231 [10:18] <Ittikorn> I not get Mojang system emails
#232 [10:18] <Capfan67> Ittikorn, Have you checked your junk/spam folders?
#233 [10:19] <Ittikorn> It empty
#234 [10:19] * hercules [webchat@c-65-96-169-180.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#235 [10:19] <Capfan67> Ittikorn, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#236 [10:19] <Capfan67> Ittikorn, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#237 [10:19] <Capfan67> ??> Ittikorn account/send-email
#238 [10:19] <Absol> Ittikorn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#239 [10:19] <Absol> Ittikorn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#240 [10:21] <Ittikorn> Thank You
#241 [10:21] <Ittikorn> Thank You
#242 [10:22] * Ittikorn [webchat@ppp-110-168-70-37.revip5.asianet.co.th] has left #minecrafthelp
#243 [10:22] * steve [webchat@cpc87447-finc19-2-0-cust106.4-2.cable.virginm.net] has joined #minecrafthelp
#244 [10:22] <steve> the newest update crashes on our old ipad. can someone tell me how i can get an older version (1.8) for ipad?
#245 [10:24] <Capfan67> steve, We only support Java Edition here. Having said that, Bedrock doesn't allow choosing older versions to play. If you want to look for your issue and possible solutions, you can check the JIRA at: http://bugs.mojang.com/
#246 [10:24] * steve [webchat@cpc87447-finc19-2-0-cust106.4-2.cable.virginm.net] has quit. (Client Quit)
#247 [10:27] * man [webchat@bd061bb5.virtua.com.br] has joined #minecrafthelp
#248 [10:27] <man> Why did the last minecraft update disable the exploding force on other blocks? activated tnt blocks can no longer be pushed by explosions. one of the most remarkable features of the game has been destroyed. one of the most interesting differentials of the game. the existence of tnt in minecraft lost 90% of its meaning.
#249 [10:34] <Andrio> man, you mean 1.13.2?
#250 [10:36] * Pastine_koo [webchat@53.198.92.92.rev.sfr.net] has joined #minecrafthelp
#251 [10:37] <Pastine_koo> Hello, sorry for my bad english, I recently migrated my account, but when I ask for my password in "forgot password" I do not receive any mail ... Can somebody help me ?
#252 [10:44] <Capfan67> Pastine_koo, Did you check your junk/spam folder?
#253 [10:44] <Pastine_koo> Of course :/
#254 [10:45] <Capfan67> Pastine_koo, =) Sorry, I have to ask. There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#255 [10:45] <Capfan67> Pastine_koo, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#256 [10:45] <Capfan67> ??> Pastine_koo account/send-email
#257 [10:45] <Absol> Pastine_koo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#258 [10:45] <Absol> Pastine_koo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#259 [10:48] <Pastine_koo> I had already read this info before coming to you, I think I will try to contact the support, hoping to replay soon minecraft :)
#260 [10:48] <Capfan67> Pastine_koo, Best of luck with the account recovery.
#261 [10:48] <Pastine_koo> Thank you for your help and time, have a nice day / night
#262 [10:56] * Dan [webchat@184.103.8.26] has joined #minecrafthelp
#263 [10:57] <Dan> Hi, I am having issues setting up a Minecraft server.
#264 [10:58] <Dan> I can join my own server with my IPV4 Address and Localhost however my public IP is not working, I've already port fowarded too
#265 [11:15] * hottie [webchat@ip4daaa9ab.direct-adsl.nl] has joined #minecrafthelp
#266 [11:16] <hottie> my minecraft says that i have a connection time out what do I do?
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#270 [11:32] * InGaa [webchat@ip5f5bfaaa.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#271 [11:33] * Rivas [webchat@c-73-57-90-163.hsd1.fl.comcast.net] has joined #minecrafthelp
#272 [11:34] <Rivas> Hello, the last time I played minecraft was ages ago back when you would log in through the launcher with your username and password. I cannot, for my life, remember what email I even used to create an account. If I can provide the username and what I believe is the password is there anyway I can prove ownership to find out the email I had been usi
#273 [11:34] <Rivas> ng?
#274 [11:36] <Capfan67> Rivas, Have you submitted a support request with Mojang yet?
#275 [11:36] <InGaa> Hi, I wanted to play Minecraft again on my iMac but it won't open. It just "hopped" one time and then stopped (like when you open any program), not even the Launcher started. Java is on the latest version.
#276 [11:37] <Capfan67> InGaa, I'm not sufficiently familiar with MacOS to help. Hopefully another helper can assist you.
#277 [11:37] * InGaa [webchat@ip5f5bfaaa.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#278 [11:38] <Rivas> Yeah, I have. I see it will take about a month for a response, I was hoping someone here would have an answer.
#279 [11:38] * InGaa [webchat@ip5f5bfaaa.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#280 [11:40] * Bryan [webchat@pool-100-15-146-161.washdc.fios.verizon.net] has joined #minecrafthelp
#281 [11:41] <Capfan67> Rivas, Sadly, you can't discover your email. That would be a huge security vulnerability. Mojang will need to verify your ownership, then help you recover.
#282 [11:41] * bobert [webchat@c-73-222-68-19.hsd1.ca.comcast.net] has joined #minecrafthelp
#283 [11:41] <Bryan> okay im having a polbem
#284 [11:41] <Capfan67> Bryan, What problem are you having?
#285 [11:41] <Bryan> my sister's minecraft account was lost
#286 [11:42] <bobert> I am also having a problem, and Microsoft said contact Mojang to have it resolved.
#287 [11:42] <InGaa> Hi, I wanted to play Minecraft again, but it won't open. It just "hopped" once when I tried to open it and then nothing. (Like when you open any program/app. Not even the Launcher started. Java ist on the latest version. Could anyone help me please, I have no more ideas. Thank you!
#288 [11:43] * Cagr_player [webchat@191.32.251.164.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
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#291 [11:43] <Capfan67> InGaa, When you try run the launcher, what happens?
#292 [11:45] <bobert> I am trying to get the Windows 10 edition, and my account said that it came free from when I bought it a few years back. It told me to redeem a code, but it said the code was redeemed on the seventh of april 2019 but I tried yesterday.
#293 [11:46] <InGaa> I tried the finder, but I found nothing. Normally the Launcher starts automatically when I click on the Minecraft app. But nothing happens than one "hop" in the Dock. And there also is no crash report or something else.
#294 [11:46] <Capfan67> bobert, Did you redeem the code in the past? The process involves associating it with a Microsoft account. Log into Windows Store with your microsoft account and look at your purchase history.
#295 [11:47] <Capfan67> InGaa, "Finder". Ah, yes. MacOS. Again, someone else will have to help. Sorry.
#296 [11:47] <bobert> No, and I opened the game and it was Java edition, so it might still be Java or it says that or Windows 10.
#297 [11:47] * ElJulioGG [webchat@190.113.209.193] has joined #minecrafthelp
#298 [11:48] <ElJulioGG> i cant find my free copy of minecrfat windows 10 edition
#299 [11:48] <Capfan67> bobert, Ok. Let's back up. "years ago", did you purchase the java edition or Bedrock/PE edition?
#300 [11:48] <ElJulioGG> yes
#301 [11:48] <Capfan67> ElJulioGG, Do you own Java Edition? If so, did you purchase prior to October 2018?
#302 [11:49] <ElJulioGG> yes i own it but i bougth it in 2019
#303 [11:49] <bobert> I am pretty sure it was Java edition, but maybe six years or something.
#304 [11:49] <Capfan67> ElJulioGG, That offer expired in October 2018. Java Edition purchased made in 2019 will not include a free license for WIndows 10 Edition.
#305 [11:49] <InGaa> +Capfan67 Oh right, my connection to the internet lost and the website had to reload. Thanks anyway!
#306 [11:50] <ElJulioGG> so i have to buy bedrock
#307 [11:50] <Capfan67> bobert, When you look at your mojang.com account page, and try to redeem the code (assoicate with a microsoft account), it tells you that the code has already been redeemed?
#308 [11:51] <bobert> Yes, it has been redeemed.
#309 [11:52] <bobert> Microsoft just told me to ask you guys for a new code or something.
#310 [11:54] <Capfan67> bobert, "You guys" being this volunteer java edition support IRC channel? or "you guys" being Mojang? ..anyway, did you look at your Microsoft account purchase history to see if you assocaited it to your own account sometime in the past?
#311 [11:54] <tyteen4a03> InGaa: try redownloading it: https://launcher.mojang.com/download/Minecraft.dmg
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#315 [12:10] * Qchaos [webchat@bras-base-mtrlpq3316w-grc-11-70-31-233-1.dsl.bell.ca] has joined #minecrafthelp
#316 [12:13] <Qchaos> Hi, my friend and I are trying to buy the game for him, unfortunately, everytime we try, we either get "card info is wrong" error message or the nickname we try to pick has a message under it that reads "You must choose a profile name". Is the purchase website/app completely busted or are we doing something wrong. I personally tried with chrome, fi
#317 [12:13] <Qchaos> refox and IE. My friend tried with chrome (I assume) and his card info. I know that sharing account information is against ToS, but it is the only way that I can try to buy him the game since the gift codes cannot be purchased anymore from Amazon. Frankly, I am out of options to try
#318 [12:17] <Capfan67> Qchaos, I'm curious why you think they can't be purchased online? Does this page not link you to the sale outlet in your region (in the US it links to Amazon): https://www.minecraft.net/en-us/redeem/
#319 [12:17] <Capfan67> Qchaos, Scroll down to "Buy pre-paid card"
#320 [12:17] <Capfan67> Qchaos, I can add to card and proceed to check out without any issue.
#321 [12:19] <Qchaos> It does link to amazon, but it says on the right "Currently unavailable
#322 [12:19] <Qchaos> We don't know when or if this item will be available again."
#323 [12:19] <Capfan67> Qchaos, That must be regional. I am able to add to cart and get to checkout. Very odd.
#324 [12:19] <Qchaos> also, I guess it is important to mention that my friend and I are from Canada (or more precisely Quebec)
#325 [12:21] <Capfan67> Qchaos, As far as the purchase goes, have you tried purchasing on your mobile? If an adblocker or addon on your PC is blocking your access through the sale process, your mobile may work fine. Just make sure you choose a character name that's available.
#326 [12:21] <Qchaos> ohhh the adblock, I forgot that possibility
#327 [12:23] <Qchaos> same error as before "You need to enter a profile name", also using namemc.com, we were able to figure out that the name was not used
#328 [12:25] * frankingi [webchat@dyncpe334.adsl.fo] has joined #minecrafthelp
#329 [12:25] <Capfan67> namemc.com isn't *always* correct, especially if the name or substring from the name has been blacklisted or banned.
#330 [12:26] <Capfan67> Qchaos, If the error you're receiving is about the profile name, I'd assume the name you've chosen isn't available.
#331 [12:28] <Qchaos> sometimes it decides that I didnt enter a name, sometimes it says my card info is wrong, yet there is nothing wrong, ive done many purchases before and it worked
#332 [12:28] * Taylor [webchat@174-20-163-215.mpls.qwest.net] has joined #minecrafthelp
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#338 [12:31] <Bluspider> I found a stronghold in my world but it was cut from the rest of the stronghold. All the directions tgat would be tunnels were cut off by natural stone. I copied the worldxand went into creative and used lots of tnt and dug everywhere but no luck. Can someone help?
#339 [12:31] * david1 [webchat@107-144-198-231.res.spectrum.com] has joined #minecrafthelp
#340 [12:32] <Qchaos> break a moderately large room, get a lot of light, stand in the middle (and be elevated), then use an eye of ender, it should show you exactely the direction of the room
#341 [12:32] <david1> im able to lunch the game but the game never starts in just sit in a loading screen
#342 [12:34] <Bluspider> The direction of the portal room?
#343 [12:35] <Capfan67> Bluspider, The eye points to the foundational staircase, not the portal room.
#344 [12:37] * Bluspider [webchat@cpe-461859.ip.primehome.com] has quit. (Quit: webchat.esper.net)
#345 [12:37] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#346 [12:39] * Durpcraft [webchat@CPEc056274308ed-CMac202e748050.cpe.net.cable.rogers.com] has joined #minecrafthelp
#347 [12:39] <Durpcraft> so I can't launch it
#348 [12:40] <Durpcraft> i says "Failed to download file. ovd.json"
#349 [12:40] <Durpcraft> it*
#350 [12:41] <Durpcraft> I click "show more details" and it says this
#351 [12:41] <Qchaos> Ive tried 3 different names, all claimed to be available according to namemc, and it always alternates between saying my card info is wrong and I need to enter a profile name... it just isnt working
#352 [12:41] * ixiPixie [webchat@d51A57E72.access.telenet.be] has joined #minecrafthelp
#353 [12:42] <ixiPixie> hello?
#354 [12:43] <Capfan67> david1, Do you get an error number or description, or do you just get "not responding"?
#355 [12:43] <Capfan67> ??> Durpcraft error/download
#356 [12:43] <Absol> Durpcraft: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#357 [12:43] <Capfan67> ixiPixie, Hi.
#358 [12:43] * Durpcraft [webchat@CPEc056274308ed-CMac202e748050.cpe.net.cable.rogers.com] has quit. (Client Quit)
#359 [12:45] * Ictoper [webchat@5-231-172-63.ktk-ip.de] has joined #minecrafthelp
#360 [12:47] * Jakub755 [webchat@178-143-43-148.dynamic.orange.sk] has joined #minecrafthelp
#361 [12:47] <Ictoper> #minecrafthelp Hallo, ich kann mich nicht anmelden. Fehler: Die Verbindung zum Server konnte nicht hergestellt werden.
#362 [12:47] <Jakub755> is someone here
#363 [12:47] <Lurks> maybe Jakub755
#364 [12:48] <Capfan67> Ictoper, That is sometimes caused by VPN softare, or sometimes malware. Are you using a VPN?
#365 [12:48] <Capfan67> Jakub755, There are lots of someomes here.
#366 [12:48] <ixiPixie> Hi so my question i recently not to long ago bought an account on the minecraft site, and I'm unable to log in on the site aswell as the game itself. Sometimes "unable to connect to the server" appears on the game itself, but the minecraft site just doesnt do anything. I don't get a message what's wrong, and it just doesn't wanna log in.
#367 [12:49] <Capfan67> ixiPixie, That is sometimes caused by VPN softare, or sometimes malware. Are you using a VPN? If not, we can run a malware scan.
#368 [12:49] <ixiPixie> Don't think I do
#369 [12:50] <Capfan67> ixiPixie, Ok, let's see if you have an incompatible software running:
#370 [12:50] <Capfan67> ??> ixiPixie tools/hjt
#371 [12:50] <Absol> ixiPixie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#372 [12:50] <Absol> ixiPixie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#373 [12:50] <Ictoper> Capfan67
#374 [12:50] <Ictoper> No is not activated
#375 [12:51] <Capfan67> Ictoper, Your connection to IRC is through GHOSTnet Hosting, which appears to be a VPN/Proxy.
#376 [12:52] <Ictoper> Capfan67, How can I issue this? My router shows that I do not use vpn
#377 [12:53] <Capfan67> Ictoper, VPN is usually software you run on your PC. If you don't know how to disable your VPN, uninstall your VPN software.
#378 [12:53] * Threebar [webchat@047-025-178-079.res.spectrum.com] has joined #minecrafthelp
#379 [12:55] <david1> not responding
#380 [12:55] <Jakub755> hi i need help
#381 [12:55] <Capfan67> Ictoper, If you're *absolutely* confident that you aren't using a VPN, we can look for incompatible software. ...but I'd suggest looking at the obvious issue (VPN) first.
#382 [12:55] <Threebar> Hello. My problem is that anytime I try to launch Minecraft it crashes. It will show the mojang symbol and then say have a program not responding error in the window border, then it boots me back to the launcher saying that the game crashed. This happens every time and I've tried a lot of different solutions and I'm at my wits end. I was wondering
#383 [12:55] <Threebar> if anyone could help.
#384 [12:55] <Capfan67> david1, that's sometimes caused by incompatible software. Let's look at what's running:
#385 [12:56] <Capfan67> ??> david1 tools/hjt
#386 [12:56] <Absol> david1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#387 [12:56] <Absol> david1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#388 [12:56] <Capfan67> Threebar, "not responding" is sometimes caused by incompatible software. Let's look at what's running:
#389 [12:56] <Capfan67> ??> Threebar tools/hjt
#390 [12:56] <Absol> Threebar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#391 [12:56] <Absol> Threebar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#392 [12:56] <Capfan67> Jakub755, It'll be easier to help once we know what you need help with.
#393 [12:57] <Ictoper> Capfan67, I have now looked and I had apparently installed avira phantom VPN unc and I'll see if it has brought something to uninstall
#394 [12:57] <Jakub755> i cant start minecraft
#395 [12:57] <Capfan67> Jakub755, What happens when you try?
#396 [12:58] <Jakub755> it opens its start loading and then the laucher opens again and says that we are sorry but we cant lauch minecraft we are sorry
#397 [12:58] <Jakub755> or smth like that
#398 [12:58] <Ictoper> reinstall it
#399 [12:59] <Jakub755> tried
#400 [12:59] <Jakub755> didnt work
#401 [12:59] <Jakub755> the same with Java
#402 [12:59] <Ictoper> Capfan67, no it does not work yet i start my pc again
#403 [12:59] <Capfan67> Jakub755, "something like that" - Hmm.. Let's look at your log and find the exact error:
#404 [12:59] <Capfan67> ??> Jakub755 launcher/log
#405 [12:59] <Absol> Jakub755: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#406 [12:59] <Jakub755> im just reinstalling so if it does again im gonna text
#407 [13:00] <Ictoper> Capfan67, no it does not work yet i start my pc again
#408 [13:00] <Ictoper> ?
#409 [13:00] <Capfan67> Ictoper, Your IP hasn't changed yet (it will drop you from IRC), so yes a restart is likely necessary.
#410 [13:00] <david1> dfsjr67
#411 [13:01] <Ictoper> Capfan67, Should I restart the router synonymous
#412 [13:02] <Capfan67> david1, After following the instructions and creating the paste, give us the link to the new page.
#413 [13:02] <Capfan67> Ictoper, It certainly couldn't hurt.
#414 [13:02] <david1> https://paste.ubuntu.com/p/9zYgrGHh8t/
#415 [13:02] <Ictoper> Ok, I'll try it
#416 [13:02] <ixiPixie> i did the scan and posted it on the ubuntu pastebin like you said what now?
#417 [13:03] * Ictoper [webchat@5-231-172-63.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#418 [13:04] * fdgfdg [webchat@92.40.249.0.threembb.co.uk] has joined #minecrafthelp
#419 [13:04] <Capfan67> ixiPixie, Post the link to the new page here.
#420 [13:04] <Capfan67> david1, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#421 [13:05] <Capfan67> ??> david1 av/adwcleaner
#422 [13:05] <Absol> david1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#423 [13:05] <Absol> david1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#424 [13:05] <Jakub755> ok it crahsed again
#425 [13:05] <Jakub755> heres log
#426 [13:05] * Ictoper [webchat@5-231-172-63.ktk-ip.de] has joined #minecrafthelp
#427 [13:05] <Ictoper> Hello Capfan67?
#428 [13:05] <Jakub755> https://paste.gg/p/anonymous/59f9b36cf4f6444f85744981c11f0b7d
#429 [13:05] <Threebar> Absol I messaged you with the links
#430 [13:06] * pls_help [webchat@185.104.184.108] has joined #minecrafthelp
#431 [13:06] <Capfan67> Ictoper, You have the same IP. Perhaps it's software afterall. Shall we look for incompatible softwar?
#432 [13:06] <Capfan67> Threebar, Absol is a bot. Paste the link in this channel.
#433 [13:06] <pls_help> hello i dont remember my username
#434 [13:06] * david1 [webchat@107-144-198-231.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#435 [13:06] <Threebar> Oh, whoops. Haha. I'm a scrub.
#436 [13:07] <ixiPixie> i post the link of the ubuntu pastebin site here?
#437 [13:07] <Ictoper> Capfan67,
#438 [13:07] <Ictoper> Wait a minute I have an idea
#439 [13:07] <Threebar> https://paste.ubuntu.com/p/yvPRKW5Fjh/
#440 [13:07] <pls_help> hello i dont remember my username what can i do pls reply
#441 [13:07] <Jakub755> pls help go to support
#442 [13:07] <Threebar> https://paste.ubuntu.com/p/WPH8tJZSKH/
#443 [13:08] <Threebar> It sent me that message when it started too
#444 [13:08] <Jakub755> I have a crash problem heres paste https://paste.gg/p/anonymous/59f9b36cf4f6444f85744981c11f0b7d
#445 [13:08] <pls_help> i cant find it
#446 [13:08] <Capfan67> Jakub755, The log shows you have an invalid .json file. Can you post your launcher_log.txt file?
#447 [13:08] * Share234 [webchat@host86-180-106-205.range86-180.btcentralplus.com] has joined #minecrafthelp
#448 [13:08] <pls_help> jakub i cant it
#449 [13:08] <Capfan67> ixiPixie, Yes. The paste takes you to a new page. Post the link to the new page here
#450 [13:08] <pls_help> cant find it
#451 [13:08] <Jakub755> capfan where is it
#452 [13:08] <Capfan67> Threebar, Stand by...
#453 [13:09] <ixiPixie> https://paste.ubuntu.com/p/Z3F5BvvH6S/
#454 [13:09] <Capfan67> Threebar, You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#455 [13:09] <Capfan67> ??> Threebar av/adwcleaner
#456 [13:09] <Absol> Threebar: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#457 [13:09] <Absol> Threebar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#458 [13:09] <Ictoper> Capfan67, Ok, it did not work, now we can start
#459 [13:09] <Capfan67> ??> pls_help account/send-email
#460 [13:09] <Absol> pls_help: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#461 [13:09] <Absol> pls_help: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#462 [13:10] <Capfan67> Jakub755, Look for .minecraft\launcher_log.txt
#463 [13:10] * Neroblia [webchat@213.178.18.227] has joined #minecrafthelp
#464 [13:10] <Capfan67> ixiPixie, Stand by...
#465 [13:10] <Neroblia> Hallo?
#466 [13:10] <Ictoper> Capfan67, Ok, it did not work, now we can start
#467 [13:10] <pls_help> hello i dont remember my username what can i do pls reply i cant find it in mojang help
#468 [13:10] <Neroblia> German?
#469 [13:10] <Jakub755> Capfan67 where can i find the launcher log.txt file
#470 [13:11] <Ictoper> ja ich bin deuts wie kann ich dir helfen?
#471 [13:11] <Capfan67> ??> ixiPixie info/mcleaks
#472 [13:11] <Absol> ixiPixie: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#473 [13:11] <Absol> ixiPixie: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#474 [13:11] <Capfan67> ??> ixiPixie win/hosts/edit
#475 [13:11] <Absol> ixiPixie: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#476 [13:11] <Absol> ixiPixie: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#477 [13:11] <urielsalis> ??> Ictoper lang/de
#478 [13:11] <Capfan67> ixiPixie, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#479 [13:11] <Absol> Ictoper: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#480 [13:11] * fdgfdg [webchat@92.40.249.0.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#481 [13:11] <Neroblia> ok
#482 [13:11] <Capfan67> ??> tools/hjt
#483 [13:11] <Ictoper> Capfan67, Ok, it did not work, now we can start
#484 [13:11] * Tiz8 [webchat@host134-21-dynamic.15-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#485 [13:11] <pls_help> hello i dont remember my username what can i do pls reply
#486 [13:12] <urielsalis> ??> Ictoper tools/hjt
#487 [13:12] <Absol> Ictoper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#488 [13:12] <Absol> Ictoper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#489 [13:12] <Capfan67> ??> Ictoper tools/hjt
#490 [13:12] <Absol> Ictoper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#491 [13:12] <Absol> Ictoper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#492 [13:12] <urielsalis> pls_help, what do you think it might be?
#493 [13:12] <Jakub755> capfan67
#494 [13:12] <Jakub755> where can i find the launcher log
#495 [13:12] <urielsalis> ??> Jakub755 launcher/log
#496 [13:12] <Absol> Jakub755: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#497 [13:12] <Ictoper> Capfan67, ok i try ist
#498 [13:12] <Tiz8> long time ago i purchased minecraft, but now i dont have it anymore!
#499 [13:13] * david1 [webchat@107-144-198-231.res.spectrum.com] has joined #minecrafthelp
#500 [13:13] <pls_help> urielsalis UtiUti
#501 [13:13] <urielsalis> Tiz8, what is your username?
#502 [13:13] <Capfan67> urielsalis, Jakub755 Did that: https://paste.gg/p/anonymous/59f9b36cf4f6444f85744981c11f0b7d
#503 [13:13] <Tiz8> should be xCr4zy_TiZ
#504 [13:13] <Tiz8> or with the 96 at the end
#505 [13:13] <david1> ran malware and rebooted
#506 [13:13] <Tiz8> cant even see that
#507 [13:13] <Capfan67> urielsalis, I was askign them for the more comprehensive log, but if you want to work with that, all good.
#508 [13:14] <urielsalis> Tiz8, its xCr4zy_TiZ
#509 [13:14] <Tiz8> ok
#510 [13:14] <urielsalis> ??> Tiz8 account/migrate
#511 [13:14] <Absol> Tiz8: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#512 [13:14] <Capfan67> Jakub755, It should be found in your .minecraft folder.
#513 [13:14] <Share234> Hi, could i get some help with some connection issues?
#514 [13:14] <Neroblia> Hello and although I want to change my Minecraft skin but it is not because of an identity and I do not know and the e-mail is invalid So you can help me to say for example how to change the e-mail on the Minecraft account
#515 [13:14] <Jakub755> ok capfan
#516 [13:15] <urielsalis> Capfan67, if he is getting that error while loading a world, the world is corrupted. Else, try a win/reinst
#517 [13:15] <Capfan67> david1, Try the game again.
#518 [13:15] * GustavoPT [webchat@190-206-97-50.dyn.dsl.cantv.net] has joined #minecrafthelp
#519 [13:15] <urielsalis> Neroblia, what is your username?
#520 [13:15] <pls_help> <urielsalis> my username could be UtiUti but it is not my first one
#521 [13:15] <GustavoPT> Hola
#522 [13:15] <Neroblia> Neroblia in the Game
#523 [13:15] <urielsalis> Share234, sure, with?
#524 [13:15] <urielsalis> hi GustavoPT
#525 [13:15] <david1> ok thank you for the help
#526 [13:15] * Qchaos [webchat@bras-base-mtrlpq3316w-grc-11-70-31-233-1.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#527 [13:15] <GustavoPT> Entienden mi idioma?
#528 [13:15] <Share234> urielsalisIi can connect to some server but have 2-5 seconds of lag when i connect and cannot connect at all to some
#529 [13:15] * david1 [webchat@107-144-198-231.res.spectrum.com] has quit. (Client Quit)
#530 [13:15] <urielsalis> pls_help, only messages starting with your name are for you
#531 [13:15] <Tiz8> wrong username or password o.o, i just changed the password!
#532 [13:15] <Capfan67> Jakub755, When you "reinstalled", did you rename or delete your .minecraft folder?
#533 [13:15] <urielsalis> GustavoPT, yes, but we only help in English here
#534 [13:16] <Share234> urielsalisI i can connect to some server but have 2-5 seconds of lag when i connect and cannot connect at all to some
#535 [13:16] <Jakub755> i did nothing
#536 [13:16] <Jakub755> https://paste.ubuntu.com/p/h9bFwcQrfQ/
#537 [13:16] <Jakub755> heres the log
#538 [13:16] <Jakub755> laucher
#539 [13:16] <pls_help> i know
#540 [13:16] <urielsalis> Share234, can you share me a server where you are having issues?
#541 [13:16] <Ictoper> Capfan67, https://paste.ubuntu.com/p/4HS3k95Zpk/
#542 [13:16] <ixiPixie> thank you very much for the help! much appreciated!
#543 [13:16] <Capfan67> Jakub755, Stand by...
#544 [13:16] <Jakub755> ok
#545 [13:16] <Lurks> is there anyway to make this screen larger?
#546 [13:16] <Capfan67> ixiPixie, our pleasure.
#547 [13:16] <Capfan67> Ictoper, Stand by...
#548 [13:17] <urielsalis> Lurks, Hexchat
#549 [13:17] * ixiPixie [webchat@d51A57E72.access.telenet.be] has quit. (Quit: webchat.esper.net)
#550 [13:17] <pls_help> urielsalis i know you asked my what my username could be
#551 [13:17] <urielsalis> pls_help, ah, sorry
#552 [13:17] <Capfan67> Jakub755, I see you're running 1.8. Do you have this issue running 1.13.2? if so, can you get an updated log?
#553 [13:17] <urielsalis> pls_help, getting a bit swamped here
#554 [13:17] * Threebar [webchat@047-025-178-079.res.spectrum.com] has joined #minecrafthelp
#555 [13:17] <GustavoPT> When I try to start my minecraft, I can not load any file, I uninstalled the Bytefence and the same error keeps appearing
#556 [13:17] <urielsalis> pls_help, it shows UtiUti as registered
#557 [13:17] <pls_help> urielsalis get it
#558 [13:18] <urielsalis> pls_help, Pablo1009 → UtiUti (2016-03-16)
#559 [13:18] <Jakub755> ok capfan
#560 [13:18] <pls_help> urielsalis ok thnx
#561 [13:18] <Threebar> Okay, I did it. It says clean up complete. What next Capfan67?
#562 [13:18] <urielsalis> GustavoPT, have you restarted your pc after uninstalling Bytefence?
#563 [13:18] <Capfan67> Ictoper, Avira is still installed and running. I don't see anything else that would block your login. I think this is your issue. You need to remove Avira.
#564 [13:18] <Capfan67> Threebar, Try running the game now.
#565 [13:18] <Jakub755> capfan the newest version is downloading
#566 [13:19] <Ictoper> Capfan67, ok i will taste it
#567 [13:19] <GustavoPT> No, but if in case of restarting and restarting the program, and I still see the same error, what should I do?
#568 [13:20] <Lurks> so i have to download hexchat?
#569 [13:20] <Neroblia> ok i need help but i go
#570 [13:21] <urielsalis> Lurks, Its a IRC client, instead of using the browser one
#571 [13:21] <Share234> urielsalis it not one specific server, having issues with local servers that friends are hosting and rented servers. This is also both modded and vanilla
#572 [13:21] <urielsalis> Share234, can you try with mctest.ae97.net?
#573 [13:21] <Share234> urielsalis what version of MC is that?
#574 [13:21] <urielsalis> Share234, I see that you are in the UK, most rented servers are in the US so the connection might not be as good
#575 [13:21] <urielsalis> Share234, 1.13.2
#576 [13:22] <Ictoper> Capfan67 i must restart my pc ill be right back
#577 [13:22] <Threebar> Capfan67 It worked. You are the best. It's been 2 days of headaches and dead ends. You fixed it quickly. You rock. Thanks so much!
#578 [13:22] <Capfan67> Threebar, Outstanding. Enjoy!
#579 [13:22] <Tiz8> any help?
#580 [13:22] <Threebar> Capfan67 Thanks again!
#581 [13:23] * Ictoper [webchat@5-231-172-63.ktk-ip.de] has joined #minecrafthelp
#582 [13:24] <Ictoper> Capfan67, no it didn't work
#583 [13:24] <urielsalis> Tiz8, with?
#584 [13:24] <Ictoper> Capfan67, can you look with anydesk?
#585 [13:25] <Tiz8> same problem as before
#586 [13:25] <Share234> urielsalis that server works fine
#587 [13:25] <urielsalis> Share234, sounds like its a issue with the servers then, either them being too far away or in a weak connection
#588 [13:25] <Ictoper> Capfan67, no it didn't work
#589 [13:26] <Ictoper> Capfan67, can you look with anydesk?
#590 [13:26] <urielsalis> Share234, the server I have you its in the US and completely vanilla
#591 [13:26] <urielsalis> Tiz8, what do you see in account.mojang.com/me?
#592 [13:26] <Tiz8> my gift codes
#593 [13:26] <urielsalis> Ictoper, I will be taking over
#594 [13:27] <urielsalis> ??> Tiz8 account/send-email
#595 [13:27] <Tiz8> redeem etc..
#596 [13:27] <Absol> Tiz8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#597 [13:27] <Absol> Tiz8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#598 [13:27] <urielsalis> Ictoper, give me a sec to see the logs
#599 [13:27] <Share234> urielsalis the server's i've been trying with are rented and are hosted in the germany and france, and i friends that have no problems
#600 [13:27] <Ictoper> urielsalis, ok
#601 [13:27] <urielsalis> Ictoper, can you make a new hjt report?
#602 [13:27] <urielsalis> ??> Ictoper tools/hjt
#603 [13:27] <Absol> Ictoper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#604 [13:27] <Absol> Ictoper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#605 [13:27] <urielsalis> Share234, can you share me the IP of one?
#606 [13:28] <Ictoper> urielsalis, https://paste.ubuntu.com/p/2HDc9M2qqK/
#607 [13:29] <urielsalis> Share234, can you describe what type of lag you are experiencing?
#608 [13:29] <Jakub755> capfan the new version is working
#609 [13:30] <urielsalis> Ictoper, and what message you get when trying to login?
#610 [13:30] <Ictoper> urielsalis, Die Verbindung zum Server konnte nicht hergestellt werden.
#611 [13:31] <urielsalis> Ictoper, are you using a VPN?
#612 [13:31] <Ictoper> urielsalis, no i think no
#613 [13:32] <Ictoper> i has deinstalld all vpn of my pc
#614 [13:32] <urielsalis> Ictoper, Can you try opening https://api.mojang.com/users/profiles/minecraft/thgilfodrol in a browser?
#615 [13:32] <Ictoper> urielsalis, {"id":"929c565afcb44a19860b0d590c24e110","name":"ThgilFoDrol"}
#616 [13:33] <urielsalis> Ictoper, can you run https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe?
#617 [13:33] <urielsalis> Ictoper, it has a newer fork of HJT that contains more data
#618 [13:34] <Ictoper> urielsalis, no windows blocked it
#619 [13:34] <Ictoper> wait
#620 [13:34] <urielsalis> Ictoper, because its not signed. There should me a More info button when you run it, there there should be a "Allow" button
#621 [13:35] <Ictoper> urielsalis jas i has made this
#622 [13:35] <Ictoper> urielsalis it is scanning
#623 [13:36] <Ictoper> urielsalis. Dxdiag: http://paste.ubuntu.com/p/RF54gtBB5F/, HJT: http://paste.ubuntu.com/p/sf6CSRqJb5/
#624 [13:37] <Share234> urielsalis the lag is when i connect, nothing is processed for 2-5 seconds then catches up, this occurs every time a teleport is done
#625 [13:38] <urielsalis> Share234, sounds like its just the latency
#626 [13:38] <urielsalis> Ictoper, im not seeing anything wrong there, what launcher are you using?
#627 [13:38] * Peacock [webchat@cpe-98-28-5-22.columbus.res.rr.com] has joined #minecrafthelp
#628 [13:39] <Ictoper> the normal Minecraft launcher
#629 [13:39] <Ictoper> urielsalis the normal Minecraft launcher
#630 [13:40] <Share234> urielsalis i would think that was the case, but it is not all servers and after the 2-5 seconds, there is no problems with connection
#631 [13:41] <urielsalis> Ictoper, can you try redownloading it from minecraft.net/download?
#632 [13:41] <urielsalis> Share234, during those 2-5 seconds it might be downloading the world and running at all once
#633 [13:42] <Share234> urielsalis would there be any way to reduce this spike?
#634 [13:42] <urielsalis> Share234, mctest.ae97.net works fine as its just a empty world
#635 [13:42] <Ictoper> urielsalis yes i has do it
#636 [13:43] <urielsalis> Share234, I seen players in singleplayer worlds with a GTX2080 and a i9 have those spikes, its just how 1.13.2 its optimized
#637 [13:43] <urielsalis> Share234, 1.14 is better on that
#638 [13:43] * AngryBoi [webchat@c-73-254-24-220.hsd1.wa.comcast.net] has joined #minecrafthelp
#639 [13:43] <Ictoper> RTX 2080 not GTX
#640 [13:44] <Share234> urielsalis but i also get this issue with 1.12.2 and modded 1.7, its not just 1.13
#641 [13:44] <urielsalis> Ictoper, yeah :P
#642 [13:44] <Ictoper> urielsalis, no it didn't works
#643 [13:45] <Ictoper> urielsalis, can you look with anydesk?
#644 [13:45] <urielsalis> Share234, im not sure how to help apart from telling you to wait until 1.14 releases
#645 [13:45] <urielsalis> Ictoper, we dont help with remote control software
#646 [13:45] <Ictoper> urielsalis ok
#647 [13:45] <AngryBoi> how do u join voice channel?
#648 [13:45] <urielsalis> AngryBoi, what?
#649 [13:45] <urielsalis> Ictoper, you can try making a report in bugs.mojang.com
#650 [13:45] <AngryBoi> isnt there a voice channel?
#651 [13:46] * Jakub755 [webchat@178-143-43-148.dynamic.orange.sk] has quit. (Quit: webchat.esper.net)
#652 [13:46] <urielsalis> AngryBoi, nope, this isn't discord
#653 [13:47] <AngryBoi> lol, well Ive got a problem with https://bugs.mojang.com/browse/MC-34749, ive tried everything but minecraft still wont work
#654 [13:47] <urielsalis> ??> AngryBoi tools/hjt
#655 [13:47] <Absol> AngryBoi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#656 [13:47] <Absol> AngryBoi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#657 [13:49] <Share234> urielsalis ah, thats a shame. Thanks for the help anyway :D
#658 [13:49] * jo [webchat@cpe-75-191-132-202.triad.res.rr.com] has joined #minecrafthelp
#659 [13:49] <jo> may i can help to change my account name
#660 [13:49] <jo> may i can help to change my account name
#661 [13:50] * Share234 [webchat@host86-180-106-205.range86-180.btcentralplus.com] has left #minecrafthelp
#662 [13:50] <urielsalis> jo, you can do that in account.mojang.com/me
#663 [13:50] <AngryBoi> https://paste.ubuntu.com/p/qNsBZp8T6R/
#664 [13:50] <jo> thank you but it keeps telling me to redeem a card or code
#665 [13:51] <jo> but i already redeemed a card
#666 [13:51] <urielsalis> jo, what is your username?
#667 [13:52] <jo> mojang or mc?
#668 [13:52] <urielsalis> jo, mc
#669 [13:52] <jo> gionru
#670 [13:52] <urielsalis> AngryBoi, can you try uninstalling Bigfoot Networks Killer Service?
#671 [13:52] <Ictoper> urielsalis, i has made an report
#672 [13:53] <urielsalis> jo, and you dont see Minecraft under your Mojang account?
#673 [13:53] <AngryBoi> i cant ive done that before and it messed up my PC guy that fixed it specifically told me not to uninstall it
#674 [13:53] <jo> i dont
#675 [13:53] <urielsalis> Ictoper, https://bugs.mojang.com/browse/MCL-10695? Do it in english please
#676 [13:53] <AngryBoi> i think its an issue with connection it might be reading between my wired and wireless but i dont know for sure
#677 [13:54] <Ictoper> ouh come on
#678 [13:55] <AngryBoi> anything else we can try?
#679 [13:55] <urielsalis> AngryBoi, have you tried the instructions in the ticket to add the extra argument?
#680 [13:55] <urielsalis> AngryBoi, (made it a bit clearer on the ticket now)
#681 [13:55] <Ictoper> urielsalis ok it is
#682 [13:55] * Dizzy_de [webchat@hst000532771um.wifi03.olemiss.edu] has joined #minecrafthelp
#683 [13:56] <AngryBoi> i dont know what u mean? Whats the ticket?
#684 [13:56] <urielsalis> AngryBoi, https://bugs.mojang.com/browse/MC-34749
#685 [13:57] <Dizzy_de> Can anyone help me I just got Minecraft Java for Windows 10 PC and it keeps crashing?
#686 [13:57] <Peacock> lol im back with the "cannot save download" issue, i have the ubuntu text
#687 [13:57] <Peacock> https://paste.ubuntu.com/p/24K9gp46Gc/
#688 [13:57] <urielsalis> ??> Dizzy_de launcher/log
#689 [13:57] <Absol> Dizzy_de: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#690 [13:57] <urielsalis> ??> Peacock av/bytefence
#691 [13:57] <Absol> Peacock: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#692 [13:58] <AngryBoi> so add -Djava.net.preferIPv4Stack=true to launch options, where on launchh options would i do that?
#693 [13:58] <urielsalis> AngryBoi, at the end
#694 [13:58] <AngryBoi> log config correct?
#695 [13:58] <Peacock> ok i figured it was the anti malware issue thanks
#696 [13:58] <Ictoper> urielsalis ok it is posted
#697 [13:58] <AngryBoi> or custom log config xml
#698 [13:59] <urielsalis> AngryBoi, what?
#699 [14:00] <AngryBoi> in launch options i can add -Djava.net.preferIPv4Stack=true to a log config box and theres a check mark under that saying custom log config outputs xml
#700 [14:01] * Dizzy_de [webchat@hst000532771um.wifi03.olemiss.edu] has quit. (Quit: webchat.esper.net)
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#702 [14:01] * TheSilentLink [~TheSilent@host165-120-119-111.range165-120.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#703 [14:02] <mattym> AngryBoi, You need to add it to the JVM arguments line, if you dont see it, enable Advanced Settings on the main Launch Options page in the launcher.
#704 [14:02] <ant3> Hi, my friend cant join my server a recives this msg; io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#705 [14:02] <ant3> and*
#706 [14:03] <AngryBoi> Do i delete everything else or just paste it after
#707 [14:03] <mattym> ant3, Test your server here https://dinnerbone.com/minecraft/tools/status/
#708 [14:03] <AngryBoi> (in the JVM arguments)
#709 [14:03] <mattym> AngryBoi, No, you add it to the end like the instructions say.
#710 [14:04] <ant3> My server isn't public
#711 [14:04] <ant3> I can play iy
#712 [14:04] <AngryBoi> just got an error from java saying / Couldnt creat java virtual machine/ Fatal exeption occured program will exit
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#714 [14:05] <ant3> and It works within my subnet
#715 [14:05] <mattym> ant3, Is your friend on your network?
#716 [14:05] <ant3> no
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#719 [14:05] <mattym> ant3, Then you need to make it public.
#720 [14:05] <ant3> we have a few PC joining my server (on a different PC)
#721 [14:05] <ant3> How?
#722 [14:05] <mattym> AngryBoi, Did you add it to the end of the JVM argument line, and make sure there is a space between it and the rest?
#723 [14:06] <ant3> port forwarding does work
#724 [14:06] <mattym> ??> ant3 mp/server-setup
#725 [14:06] <Absol> ant3: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
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#727 [14:06] <ant3> Thanks, I will take a look
#728 [14:06] <Ictoper> urielsalis ?
#729 [14:07] <AngryBoi> i can play now
#730 [14:07] <AngryBoi> thank u
#731 [14:08] <AngryBoi> but one last question, do u guys get paid to do this?
#732 [14:08] <mattym> AngryBoi, No
#733 [14:08] <AngryBoi> wow, you guys are good people then
#734 [14:08] * Dnice [webchat@hst000532771um.wifi03.olemiss.edu] has joined #minecrafthelp
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#738 [14:10] <Dnice> Hello I am having a little trouble with Minecraft every time I press play it crashes
#739 [14:11] <mattym> ??> Dnice launcher/log
#740 [14:11] <Absol> Dnice: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#741 [14:12] * super493x [webchat@c-68-40-149-230.hsd1.mi.comcast.net] has joined #minecrafthelp
#742 [14:13] * PAWLOS124 [webchat@188.147.40.7.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#743 [14:14] <PAWLOS124> hello
#744 [14:14] <PAWLOS124> I have a problem
#745 [14:14] <ant3> Hi, so, It doesn't work
#746 [14:14] <PAWLOS124> cuz i left my nick on my last account
#747 [14:14] <PAWLOS124> and i forgot email and possword
#748 [14:14] <ant3> and now my bat file isnt launching the server
#749 [14:14] * DarkNoddy [~mordi@77.19.11.120.tmi.telenormobil.no] has joined #minecrafthelp
#750 [14:15] <super493x> hi, I was wondering if I could get some help running 1.13.2 on my machine? For some reason it crashes on startup unless i have a windows audio service disabled. I've reinstalled the game and Java 8 a few times with no luck.
#751 [14:15] <Dnice> mattym https://paste.ubuntu.com/p/kr9c2Jn3PM/
#752 [14:15] <mattym> ant3, Then is possible your friend just cant make a connection to your server/network.
#753 [14:15] <Ictoper> ich kann mich nirgendswo mehr mit minem account anmelden
#754 [14:15] <PAWLOS124> and i want to buy new minecraft account
#755 [14:15] <urielsalis> ??> super493x launcher/log
#756 [14:15] <Absol> super493x: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#757 [14:15] <mattym> ??> super493x launcher/log
#758 [14:15] * PAWLOS124 [webchat@188.147.40.7.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#759 [14:16] <mattym> ??> Dnice win/dxdiag
#760 [14:16] <Absol> Dnice: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#761 [14:16] <ant3> mattym, I recive pings
#762 [14:16] <Ictoper> urielsalis i cant login me on the offical minecraft page
#763 [14:17] <ant3> so there is a connection
#764 [14:17] <mattym> ant3, Pings do not guarantee the ability to make a stable connection.
#765 [14:17] <ant3> I agree
#766 [14:17] <Ictoper> I can not log in anywhere anymore
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#768 [14:17] <super493x> mattym, getting my log now, sorry for the wait
#769 [14:17] <ant3> but connection shouldnt be a problem nowadays
#770 [14:17] <mattym> ant3, And if you dont get a success on https://dinnerbone.com/minecraft/tools/status/ then no one from outside your network will be able to connect.
#771 [14:18] <urielsalis> ??> Ictoper login/throttle
#772 [14:18] <Absol> Ictoper: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#773 [14:18] <Absol> Ictoper: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#774 [14:18] <ant3> mattym, It dosnt connect as well
#775 [14:18] <mattym> ant3, Then you have not set it up properly.
#776 [14:18] <ant3> but I followed ever step in their tutorial.
#777 [14:19] <ant3> whitch is pretty easy
#778 [14:19] <ant3> basic networking
#779 [14:19] <Ictoper> urielsalis https://pastebin.ubuntu.com/p/FC4g6btxQp/
#780 [14:19] <Dnice> mattym Absol https://paste.ubuntu.com/p/wpYFmxwJWj/
#781 [14:19] <mattym> ant3, Test it with any Firewall on the PC turned off and see if it changes.
#782 [14:19] <super493x> mattym, https://pastebin.ubuntu.com/p/Hh3VmT4w34/
#783 [14:19] <mattym> Dnice, Thats not the full report.
#784 [14:19] <Ictoper> urielsalis I have that all the time
#785 [14:19] <urielsalis> Ictoper, wait, you now are getting a 403
#786 [14:20] <ant3> People on my subnet have no problem connecting
#787 [14:20] <mattym> ??> super493x win/reinst
#788 [14:20] <Absol> super493x: You may need to reinstall the locally installed files that Minecraft puts into place.
#789 [14:20] <Absol> super493x: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#790 [14:20] <urielsalis> Ictoper, thats https://bugs.mojang.com/browse/WEB-1262
#791 [14:20] <urielsalis> Ictoper, looks like they are having some issues right now with some IPs
#792 [14:20] <mattym> ant3, Right, which means its not been forwarded to the outside.
#793 [14:20] <ant3> I did set a new rule on my router.
#794 [14:21] <mattym> ant3, Double check all the info is correct on it.
#795 [14:21] <ant3> the server has static IP
#796 [14:21] <Ictoper> yes and what i should do xD?
#797 [14:21] <Dnice> mattym Absol https://paste.ubuntu.com/p/MpG3s92Pbh/ sorry about that
#798 [14:22] <Ictoper> urielsalis, yes and what i should do xD?
#799 [14:22] <mattym> Dnice, Ok one moment.
#800 [14:22] <ant3> and outside IP rarely changes because it will fuck up all the exturnal routing tables
#801 [14:22] <urielsalis> Ictoper, we have reported it to them, you will have to wait unfortunately
#802 [14:22] <Absol> ant3: Please keep it civil
#803 [14:22] <mattym> ??> Dnice oem/hp/product-number
#804 [14:22] <Absol> Dnice: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#805 [14:22] <Absol> Dnice: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#806 [14:22] <Ictoper> urielsalis ok
#807 [14:22] <ant3> I am, if I wasn't, apologies.
#808 [14:22] <urielsalis> super493x, sounds like its not finding a method
#809 [14:22] <mattym> ant3, Is possible your ISP does not allow it.
#810 [14:22] <urielsalis> super493x, have you tried updating the sound drivers?
#811 [14:23] <Ictoper> urielsalis, that's the problem with a friend ... what should he do? also wait?
#812 [14:23] <Dnice> Absol 4AK77UA#ABA
#813 [14:23] <mattym> Dnice, Ok one moment.
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#815 [14:24] <ant3> mattym, I don't think so because it even supports p2p connection which should support port forwarding.
#816 [14:24] <jgrantf45> Hey, I can not access my minecraft account under the username jgrantf45, cant figure out how to log in because I havent used the account for some time
#817 [14:24] <jgrantf45> Any idea who to contact to recover it?
#818 [14:25] <urielsalis> ??> jgrantf45 account/send-email
#819 [14:25] <Absol> jgrantf45: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#820 [14:25] <Absol> jgrantf45: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#821 [14:25] <Ictoper> I have to get away from work tomorrow morning
#822 [14:25] <Ictoper> By
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#824 [14:26] <mattym> Dnice, Ok, in order to update to the latest driver HP has for your computer, you first need to do a Windows Update.
#825 [14:26] <mattym> Dnice, Have your machine check for Windows Updates, you should get the option to update to build 1809
#826 [14:27] <jgrantf45> What if I created the account in 2012 and dont know what the email i used was>
#827 [14:27] <jgrantf45> *?
#828 [14:27] <super493x> mattym, I'm in! Thanks man!
#829 [14:28] <ant3> mattym, So, how do I fix this problem
#830 [14:28] <ant3> Maybe its the forwarding
#831 [14:29] <mattym> ant3, As I already said, check the forwarding again.
#832 [14:29] <jgrantf45> I have no idea what email I used, therefore I dont know how to get my transaction ID
#833 [14:29] <ant3> Could you tell me what should be my :IP Address Start Port End Port IP Address Start Port End Port?
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#835 [14:29] <mattym> ant3, No, you would need to get that info from your machine. And the port is the default 25565, unless you have changed it
#836 [14:30] <ant3> I did
#837 [14:30] <ant3> the machine's IP is 192.168.1.26
#838 [14:30] <mattym> ant3, You did what?
#839 [14:31] <ant3> I did check all the parameters.
#840 [14:31] <ant3> exturnal and local ips
#841 [14:31] <ant3> external*
#842 [14:31] <mattym> ant3, None of the settings should involve the external IP
#843 [14:32] * enderraighns [webchat@h137.2.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#844 [14:32] <ant3> ok, let me check
#845 [14:32] <enderraighns> i have a network problem
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#847 [14:33] <ant3> wait, mattym, so how my friends can join me?
#848 [14:33] <ant3> those who arnt in my subnet
#849 [14:33] <mattym> ant3, Via the external IP, but it is not involved in any of the other settings.
#850 [14:33] * Dnice [webchat@hst000532771um.wifi03.olemiss.edu] has quit. (Quit: webchat.esper.net)
#851 [14:34] <ant3> Ok
#852 [14:34] <enderraighns> can you find my error and fix it
#853 [14:34] <mattym> enderraighns, Explain the problem.
#854 [14:34] <ant3> My router asks for an external IP address
#855 [14:34] <enderraighns> ok
#856 [14:35] <mattym> ant3, Are you sure you are in the port forwarding settings, and not something else?
#857 [14:35] <ant3> Pretty sure
#858 [14:35] <enderraighns> so first i hit play and it errors and i cant continu
#859 [14:35] <mattym> ant3, Are you on a home network?
#860 [14:35] <ant3> yes
#861 [14:35] <Tommy> Hello! I have my Original account information from 2010 but it was a gift and the email/credit card no longer exist. Is there any way to recover my account or is it gone?
#862 [14:35] <mattym> enderraighns, What does it say?
#863 [14:35] <mattym> ant3, Are you behind more than one router?
#864 [14:36] <ant3> no
#865 [14:36] <enderraighns> it says somthing about a corruption
#866 [14:36] <mattym> ant3, Then thats not a standard setup, and you will likely need to speak with the ISP.
#867 [14:36] <mattym> enderraighns, What is the exact message?
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#869 [14:37] <ant3> mattym, ok, thanks.
#870 [14:37] <jgrantf45> My issue is that I have an old account under the name jgrantf45, an account which I can not remember the gmail account I used to create it
#871 [14:37] <enderraighns> the network file seems to be corrupted or ithink lost
#872 [14:37] <jgrantf45> Therefore I dont know how to log in or access my transaction ID.
#873 [14:38] <mattym> enderraighns, Is that the exact message?
#874 [14:38] <enderraighns> idont remeber thats what iknow
#875 [14:39] <enderraighns> let me find it
#876 [14:39] <bobert> I checked the purchase history of my account, and it says nothing about buying Windows 10 already, but the code has been re
#877 [14:39] <bobert> used already.
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#879 [14:40] * janhwk123 [webchat@160-238-111-195.dynamic.medievalnet.com.br] has joined #minecrafthelp
#880 [14:40] <enderraighns> the file or directory is corrupted and unreadable
#881 [14:40] * ineedhalp [webchat@c-68-32-213-39.hsd1.mi.comcast.net] has joined #minecrafthelp
#882 [14:41] <janhwk123> me ajudem eu perdi minha conta porque nao consigo colocar as perguntas de trocar skin e nao lembro meu email quando comprei
#883 [14:41] <mattym> ??> enderraighns tools/hjt
#884 [14:41] <Absol> enderraighns: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#885 [14:41] <Absol> enderraighns: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#886 [14:41] <mattym> ??> janhwk123 lang/pt
#887 [14:41] <Absol> janhwk123: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#888 [14:41] <ineedhalp> my game freezes on the "joining world" phase as i join a server how can i bypass this
#889 [14:42] <enderraighns> ok how do i hijack admin
#890 [14:42] <janhwk123> help me I lost my account because I can not ask the skin change questions and I can not remember my email when I bought
#891 [14:42] <mattym> enderraighns, Right click it and select the Run as Admin option.
#892 [14:42] <mattym> ineedhalp, Does the same issue happen in single player worlds?
#893 [14:42] <ineedhalp> yes
#894 [14:42] <mattym> ??> janhwk123 account/send-email
#895 [14:42] <Absol> janhwk123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [14:42] <Absol> janhwk123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#898 [14:43] * super493x [webchat@c-68-40-149-230.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#899 [14:43] <enderraighns> click what my game ingine
#900 [14:43] <mattym> enderraighns, The program you were told to download.
#901 [14:43] <enderraighns> ok
#902 [14:44] <ineedhalp> it wont let me load any save nor servers i tried going to %appdata% and deleting ".minecraft" it didnt work
#903 [14:44] <mattym> ineedhalp, Follow the directions Absol will give you and get the log from single player.
#904 [14:44] <mattym> ??> ineedhalp launcher/log
#905 [14:45] <Absol> ineedhalp: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#907 [14:45] <janhwk123> but I do not know my subject and neither is message
#908 [14:46] <mattym> janhwk123, Only Mojang can help with account issues, you need to contact them.
#909 [14:46] <enderraighns> now icant hijack it becouse its on a error
#910 [14:46] <mattym> enderraighns, What does it say?
#911 [14:47] <enderraighns> all it says is download error
#912 [14:47] <janhwk123> what
#913 [14:48] <mattym> enderraighns, You need to get the report from HijackThis as described in the instructions.
#914 [14:48] <enderraighns> ok
#915 [14:48] <janhwk123> I did not lose my account data and I want to recover but I do not know how
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#917 [14:49] <mattym> janhwk123, You need to contact Mojang as instructed
#918 [14:49] <mattym> ??> janhwk123 account/send-email
#919 [14:49] <Absol> janhwk123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#920 [14:49] <Absol> janhwk123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#921 [14:49] <ineedhalp> its not opening the logs
#922 [14:50] <ineedhalp> its also not responding
#923 [14:50] <mattym> ineedhalp, Did you change the settings to force it to show the log?
#924 [14:50] <ineedhalp> yes
#925 [14:50] * janhwk123 [webchat@160-238-111-195.dynamic.medievalnet.com.br] has quit. (Quit: webchat.esper.net)
#926 [14:51] <mattym> ??> ineedhalp tools/hjt
#927 [14:51] <Absol> ineedhalp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#928 [14:51] <Absol> ineedhalp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#929 [14:52] <enderraighns> from what i tell its in a inactive state it may think im in a malware state i do have alot from all the ads about it
#930 [14:52] <enderraighns> ithink
#931 [14:52] <mattym> enderraighns, You need to get the report we asked for.
#932 [14:53] <enderraighns> its not saying a report
#933 [14:54] <ineedhalp> https://paste.ubuntu.com/p/NNHj2j7NPx/
#934 [14:54] <enderraighns> i think my computores being infected
#935 [14:55] <mattym> ineedhalp, Ok, two things you need to do.
#936 [14:55] <mattym> ??> ineedhalp av/bytefence
#937 [14:55] <Absol> ineedhalp: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#938 [14:55] <mattym> ??> ineedhalp av/adwcleaner
#939 [14:55] <Absol> ineedhalp: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#940 [14:55] <Absol> ineedhalp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#941 [14:56] * banjosam [webchat@cpc107729-asfd5-2-0-cust331.1-2.cable.virginm.net] has joined #minecrafthelp
#942 [14:57] <enderraighns> can get my mom on the phone to help
#943 [14:57] <banjosam> crash on launch
#944 [14:58] <mattym> ??> banjosam launcher/log
#945 [14:58] <Absol> banjosam: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#946 [14:59] <enderraighns> can i ee you tomorrow
#947 [14:59] <banjosam> https://paste.gg/p/anonymous/897e564a95c64894bee04f30dbe03f24
#948 [15:00] <enderraighns> see
#949 [15:00] * enderraighns [webchat@h137.2.140.67.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#950 [15:00] <mattym> banjosam, Yeah, that hardware is a bit too old.
#951 [15:00] <banjosam> cool,thank you, would an older version of minecraft work
#952 [15:00] <banjosam> ?
#953 [15:01] <mattym> banjosam, Possibly.
#954 [15:02] <banjosam> ill give it a go thanks
#955 [15:02] * banjosam [webchat@cpc107729-asfd5-2-0-cust331.1-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#956 [15:05] * ineedhalp [webchat@c-68-32-213-39.hsd1.mi.comcast.net] has joined #minecrafthelp
#957 [15:05] <ineedhalp> ok im back
#958 [15:05] <ineedhalp> i did it
#959 [15:05] <ineedhalp> now what
#960 [15:05] <mattym> ineedhalp, If thats all done, try to start the game again.
#961 [15:05] <ineedhalp> ok
#962 [15:05] * EliteRIKO [webchat@fixed-187-189-17-189.totalplay.net] has joined #minecrafthelp
#963 [15:05] <ineedhalp> well the speed of my pc is better
#964 [15:06] <ineedhalp> its promising
#965 [15:06] * mooshroom [~mooshroom@94.197.121.29.threembb.co.uk] has joined #minecrafthelp
#966 [15:06] * EliteRIKO [webchat@fixed-187-189-17-189.totalplay.net] has quit. (Client Quit)
#967 [15:07] <ineedhalp> Omg! thank you soo much
#968 [15:08] <ineedhalp> it works
#969 [15:08] <ineedhalp> well bye have a wonderful life mate
#970 [15:08] * ineedhalp [webchat@c-68-32-213-39.hsd1.mi.comcast.net] has quit. (Client Quit)
#971 [15:09] * Zola [webchat@198.1.246.121] has joined #minecrafthelp
#972 [15:09] <Zola> how do i get a refund
#973 [15:09] <Zola> just bought the game
#974 [15:09] <mattym> ??> Zola account/refund
#975 [15:09] <Absol> Zola: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#976 [15:09] <Zola> i sent email but wasnt sure to mojang
#977 [15:17] <Zola> how long will it take
#978 [15:17] <Zola> becaause if its 15 days or more then i dont get
#979 [15:19] <urielsalis> Zola, usually refund requests are faster
#980 [15:19] <Zola> ok thank you
#981 [15:25] * enderraighns [webchat@h137.2.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#982 [15:26] <enderraighns> ok
#983 [15:27] <enderraighns> so i reset my computor and ihave no files wich means i have to restore it how.
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#985 [15:52] * Travis [webchat@ip72-193-36-248.lv.lv.cox.net] has joined #minecrafthelp
#986 [15:53] <Travis> Anyone know how to fix the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information bug?
#987 [15:54] <Travis> My brother is trying to join my lan server but then this pops up
#988 [15:55] * Travis [webchat@ip72-193-36-248.lv.lv.cox.net] has quit. (Client Quit)
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#990 [15:57] * Scott [webchat@cpe-24-198-96-137.maine.res.rr.com] has joined #minecrafthelp
#991 [15:57] <Scott> I'm having problems logging into my mojang account. It was created with my grandfathers email who is now deceased.
#992 [15:58] <tyteen4a03> Scott: when, and how, was the copy purchased?
#993 [15:58] <Scott> By debit card I believe, it's hard telling as it was in 2010 maybe
#994 [15:59] <Scott> Credit or debit, most likely credit actually
#995 [16:00] <Scott> I am still able to log into the account and play. But I am having problems converting to a legacy account because I don't have the information to his email from when he was alive if this helps
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#998 [16:11] * kaan [webchat@ip-95-222-188-123.hsi15.unitymediagroup.de] has joined #minecrafthelp
#999 [16:11] <kaan> is anybody there?
#1000 [16:12] <urielsalis> kaan, ye
#1001 [16:12] <urielsalis> kaan, yes
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#1004 [16:47] * TheKlamps [webchat@108-162-174-29.cable.teksavvy.com] has joined #minecrafthelp
#1005 [16:48] <TheKlamps> My old email address got notice that my mojang account had been migrated, but when i reset my password i do not have a reset email sent...
#1006 [16:51] <urielsalis> ??> TheKlamps account/hacked
#1007 [16:51] <Absol> TheKlamps: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1008 [16:51] <Absol> TheKlamps: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1009 [16:51] <TheKlamps> my account wasnt stolen, and i do not have my transaction id... i purchased the game when it was in beta
#1010 [16:52] <urielsalis> TheKlamps, and change your email password too, to migrate the account they need access to your email
#1011 [16:52] <TheKlamps> its just been years sincve ive had a pc, and dont remember my pw
#1012 [16:52] <urielsalis> TheKlamps, Mojang doesn't migraate accounts automatically
#1013 [16:52] <urielsalis> TheKlamps, Someone needs to do it manually, with access to the username, password and original email
#1014 [16:53] <urielsalis> ??> TheKlamps account/trans-id
#1015 [16:53] <Absol> TheKlamps: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1016 [16:53] * mooshroom [~mooshroom@94.197.121.29.threembb.co.uk] has joined #minecrafthelp
#1017 [16:53] <TheKlamps> hmmmm, well ive asked to reset my pw and i havent received a reset email from mojang
#1018 [16:54] <urielsalis> TheKlamps, probably because whoever migrated it changed the email to their own
#1019 [16:55] <TheKlamps> welp,. searched my email for anything from mojang with regards to an id to confirm my ownership, but again i purchased this game years and years ago so i guess thats that
#1020 [16:56] <urielsalis> TheKlamps, see the link Absol gave you
#1021 [16:56] <TheKlamps> i did
#1022 [16:56] <TheKlamps> the info is hard to track down, not sure what year i bough it
#1023 [17:04] * BJack95 [webchat@r74-192-3-36.bcstcmta01.clsttx.tl.dh.suddenlink.net] has joined #minecrafthelp
#1024 [17:07] <BJack95> I have a code for the Windows 10 edition of Minecraft. I redeemed it though the Microsoft store like I was told to do. It says the code has already been entered. I bought the Minecraft edition Xbox One S from the store brand new and it came with the code. I don't know what to do. I just want to play Minecraft. Please Help
#1025 [17:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1026 [17:08] <BJack95> Additional info. I bought the Xbox years ago
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#1028 [17:18] * PsBstAs [webchat@c-73-201-23-89.hsd1.md.comcast.net] has joined #minecrafthelp
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#1030 [17:27] * mooshroom [~mooshroom@94.197.121.29.threembb.co.uk] has joined #minecrafthelp
#1031 [17:28] * dendik [webchat@dslb-094-221-186-056.094.221.pools.vodafone-ip.de] has joined #minecrafthelp
#1032 [17:29] <dendik> Can someone help me with my minecraft account for some reason is my premium way
#1033 [17:29] <Capfan67> dendik, I'm not sure I undersand what you're describing. What's wrong with your account?
#1034 [17:30] <dendik> my premium is gone even though I bought that back then
#1035 [17:31] <Capfan67> dendik, Do you remember your character name?
#1036 [17:31] <dendik> yes
#1037 [17:31] <dendik> xxxPaintingxxx
#1038 [17:32] <Capfan67> dendik, Did you change your name to "
#1039 [17:32] <Capfan67> StyXBR0C0DER" or "
#1040 [17:32] <Capfan67> libexYT"?
#1041 [17:32] <dendik> yes
#1042 [17:32] <dendik> why is my premium gone
#1043 [17:33] <Capfan67> Ok. So, if you login into Mojang.com, and view the accounts page, do you see Java Edition listed on the page?
#1044 [17:33] <dendik> yes
#1045 [17:33] <dendik> I bought that for 20 usd
#1046 [17:34] <Capfan67> dendik, If you see "Java Edition" listed on that page, then it's licensed to you, and your account is in tact.
#1047 [17:34] <Capfan67> dendik, What makes you think it's gone?
#1048 [17:35] <dendik> because when I start minecraft there is demo version
#1049 [17:35] <Capfan67> dendik, in the upper right corner of the launcher, choose Logout. Then log back in using your credentials.
#1050 [17:38] <dendik> is still demo
#1051 [17:39] <Capfan67> dendik, Are you using the Mojang launcher?
#1052 [17:39] <dendik> Yes
#1053 [17:39] <dendik> Minecraft launcher
#1054 [17:39] <dendik> ^^
#1055 [17:40] <urielsalis> dendik, you are logging in with your email or username?
#1056 [17:40] <dendik> email
#1057 [17:41] <urielsalis> dendik, and when did you change your name approximately?
#1058 [17:41] <dendik> 1 year ago
#1059 [17:42] <BJack95> I have a code for the Windows 10 edition of Minecraft. I redeemed it though the Microsoft store like I was told to do. It says the code has already been entered. I bought the Minecraft edition Xbox One S from the store, brand new about 2 years ago and it came with the code. I don't know what to do. I just want to play Minecraft. Please Help.
#1060 [17:43] <Capfan67> dendik, Let's take a quick check and make sure you don't have any incompatible software blocking your authentication:
#1061 [17:43] <Capfan67> ??> dendik tools/hjt
#1062 [17:43] <Absol> dendik: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1063 [17:43] <Absol> dendik: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1064 [17:43] <Absol> dendik: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1065 [17:43] * BJack95 [webchat@r74-192-3-36.bcstcmta01.clsttx.tl.dh.suddenlink.net] has left #minecrafthelp
#1066 [17:45] <dendik> should I post this here in the chat
#1067 [17:45] <dendik> ?
#1068 [17:46] <dendik> Absol I sent you that privately
#1069 [17:46] <urielsalis> dendik, absol is a bot
#1070 [17:46] <Capfan67> Absol is a bot. Post the page link here.
#1071 [17:47] <dendik> ok
#1072 [17:47] <dendik> https://paste.ubuntu.com/p/hf2jn6c4Fn/
#1073 [17:48] <Capfan67> dendik, The good news is, the malicious software that blocks access isn't there. So, let's see what else could cause this.
#1074 [17:49] <dendik> How can I fix
#1075 [17:52] <Capfan67> dendik, Let's fully reset your launcher profile to force it to gather a new token. Exit the launcher completely. Navigate to your .minecaft folder, and rename or delete your "launcher_profiles.json" file.
#1076 [17:54] <dendik> I deleted
#1077 [17:54] * Le_homie9 [webchat@c-73-83-210-71.hsd1.wa.comcast.net] has joined #minecrafthelp
#1078 [17:55] <dendik> still demo :(
#1079 [17:55] <Capfan67> dendik, After deleting the file, run the launcher again, and log back in with the same credentials you verified on the website.
#1080 [17:55] <Le_homie9> I log onto Minecraft and go to my friends server and my my game crashes a couple minutes after joining, it randomly started happening and idk why
#1081 [17:56] <Capfan67> dendik, ..and just to confirm again, when you look at https://account.mojang.com/me it shows your purchase date and profile name under "Java Edition"?
#1082 [17:57] * Le_homie9 [webchat@c-73-83-210-71.hsd1.wa.comcast.net] has quit. (Client Quit)
#1083 [17:57] <Capfan67> Le_homie9, Are you using 1.13.2 vanilla client? If so, Does it give you an error number or description?
#1084 [17:57] <dendik> there is only gift card buy
#1085 [17:57] <dendik> nothing else
#1086 [17:58] <dendik> although I bought that in 2013
#1087 [17:58] <Capfan67> dendik, Earlier you told me that page lsited Java Edition. If that's not there, then yes, there is no java edition license associated with that account.
#1088 [17:58] * mooshroom [~mooshroom@94.197.121.29.threembb.co.uk] has quit. ()
#1089 [17:58] <Capfan67> dendik, If that's your account, you will need to contact Mojang Customer Support to recover your account. Do you need the link?
#1090 [17:59] <dendik> and why is there no license for the account
#1091 [17:59] <dendik> yes
#1092 [18:00] <Capfan67> dendik, We are a volunteer tech support channel. We have no idea why your account has changed. Only Mojang will know. Absol will provide the link:
#1093 [18:00] <Capfan67> ??> dendik account/send-email
#1094 [18:00] <Absol> dendik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1095 [18:00] <Absol> dendik: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1096 [18:01] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 189 seconds)
#1097 [18:02] <dendik> thanks for help
#1098 [18:03] <Capfan67> dendik, Best of luck with the account recovery.
#1099 [18:04] <dendik> :)will work fine I still have all the order confirmation
#1100 [18:04] <Capfan67> dendik, Ah, that's great news. Just a bit of waiting.
#1101 [18:50] * reacttt [webchat@76-250-64-200.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1102 [18:50] <reacttt> im tryna go back to 1.12.2 and im on 1.13.2 right now and it doesnt let me
#1103 [18:56] * LONIAKmaGRUBASA [webchat@rtr-6-28.interkar.pl] has joined #minecrafthelp
#1104 [18:56] <LONIAKmaGRUBASA> I would like to change the e-mail because I forgot my password
#1105 [18:56] <LONIAKmaGRUBASA> I would like to change the e-mail because I forgot my password
#1106 [18:57] * LONIAKmaGRUBASA [webchat@rtr-6-28.interkar.pl] has left #minecrafthelp
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#1108 [19:09] * TauTheInsane [webchat@67-61-67-100.cpe.cableone.net] has joined #minecrafthelp
#1109 [19:10] <TauTheInsane> It seems my legacy account might have been migrated to someone else's Mojang account (most likely maliciously). I have my transaction ID. I have sent a ticket to Mojang to get it reset. IS there anything I can do immediately, or do I have to wait for a response to the ticket?
#1110 [19:13] <tyteen4a03> TauTheInsane: you will need to wait for them yes
#1111 [19:13] <TauTheInsane> Alright, thanks.
#1112 [19:13] * TauTheInsane [webchat@67-61-67-100.cpe.cableone.net] has quit. (Client Quit)
#1113 [19:14] * kip [webchat@47.156.98.72] has joined #minecrafthelp
#1114 [19:16] <kip> My minecraft keeps failing to write core dump. anyway to fix this?
#1115 [19:16] <kip> My minecraft keeps failing to write core dump. anyway to fix this?
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#1117 [19:25] * firefox [webchat@c-73-14-92-139.hsd1.co.comcast.net] has joined #minecrafthelp
#1118 [19:27] <firefox> Hello I'm trying to get into my account from 8 years ago but the password reset function is not sending me an email. I know I don't have mojang in my spam
#1119 [19:33] * PureVanilla [webchat@CPE64777dda3163-CM64777dda3160.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1120 [19:34] <PureVanilla> Hi there. My friend is receiving the error io.netty.channel.abstractchannel$annotatedconnectexception when attempting to connect to my world via direct connect
#1121 [19:36] * belalcazar [webchat@S0106f81d0f6fc353.va.shawcable.net] has joined #minecrafthelp
#1122 [19:36] <belalcazar> Im trying to get my account back but im not getting emails from mojang
#1123 [19:38] * ihot [webchat@172.15.22.47] has joined #minecrafthelp
#1124 [19:39] <ihot> How do I join a realm on Xbox One?
#1125 [19:41] * ihot [webchat@172.15.22.47] has quit. (Client Quit)
#1126 [19:43] * belalcazar [webchat@S0106f81d0f6fc353.va.shawcable.net] has quit. (Quit: webchat.esper.net)
#1127 [19:52] * Lord_of_Life [~Lord@77.28.173.53] has quit. (Ping timeout: 183 seconds)
#1128 [19:56] * Lord_of_Life [~Lord@77.28.174.128] has joined #minecrafthelp
#1129 [20:01] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1130 [20:01] <Lurks> somehow bugged myself on minecraft discord, muted, is it perm or?
#1131 [20:25] * FigdetSPinner [webchat@24.115.249.38.res-cmts.senj.ptd.net] has joined #minecrafthelp
#1132 [20:27] <FigdetSPinner> I am having the "io.netty channel.abstractchannel$annotatedconnectexception connection timed out" while connecting to my minecraft server.
#1133 [20:29] * ASTROBLASTER [webchat@h218.45.90.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1134 [20:29] * ASTROBLASTER [webchat@h218.45.90.75.dynamic.ip.windstream.net] has quit. (Client Quit)
#1135 [20:35] <Capfan67> FigdetSPinner, Is the server located where you are, or somewhere else on the Internet?
#1136 [20:40] <Lurks> anyone?
#1137 [20:46] * Christian2 [webchat@c-73-77-142-185.hsd1.tx.comcast.net] has joined #minecrafthelp
#1138 [20:47] <Christian2> hello
#1139 [20:48] <Christian2> my wont forge wont pop up in my add new section in the Minecraft launcher
#1140 [20:48] <Christian2> is anyone here?
#1141 [20:49] <mattym> ??> Christian2 mods
#1142 [20:49] <Absol> Christian2: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1143 [20:49] <Absol> Christian2: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1144 [20:51] <Lurks> somehow bugger myself on minecraft discord, muted, is it perm or?
#1145 [21:05] * BoomerTerry [webchat@75-120-1-100.dyn.centurytel.net] has joined #minecrafthelp
#1146 [21:05] <BoomerTerry> hjalp
#1147 [21:05] <BoomerTerry> So
#1148 [21:26] * BoomerTerry1 [webchat@75-120-1-100.dyn.centurytel.net] has joined #minecrafthelp
#1149 [21:27] <BoomerTerry1> I just got mc for my win8 and upon launch I get an OpenGL error. https://paste.ubuntu.com/p/zYZfDHmYJ2/
#1150 [21:52] * BoomerTerry [webchat@75-120-1-100.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#1151 [21:59] * Sam4 [webchat@68-69-207-9.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#1152 [21:59] <Sam4> hello
#1153 [22:00] <Sam4> i had bought minecraft for my laptop a few years ago. now i have a new laptop and cannot make my account work. i have done one password reset
#1154 [22:01] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1155 [22:10] * Me0 [webchat@d75-155-129-112.bchsia.telus.net] has joined #minecrafthelp
#1156 [22:11] <Me0> Hello, I have just redeemed my free Minecraft windows 10 edition as I own the Java edition. The problem is I didn't even know I had 2 microsoft accounts and I have redeemed it on the wrong account. Wondering what I can do?
#1157 [22:16] <Capfan67> Me0, I'm fairly sure there's nothing Mojang can do. You might try contact Microsoft Support and see if you have any options.
#1158 [22:16] <Me0> From what I've seen they say the same thing.
#1159 [22:16] <Capfan67> Me0, Of course, this IRC channel is volunteer technical support for Java Edition issues, so there certainly nothing we can do.
#1160 [22:16] <Me0> though I am conntacting them now.
#1161 [22:17] <Capfan67> Me0, Microsoft support, or Windows Store support is your best bet.
#1162 [22:17] <Me0> Right, can you point me in the right direction for Mojang?
#1163 [22:18] <Capfan67> Me0, Again, I am fairly sure there's nothing Mojang support can do with Microsoft accounts. ..but if you want to try:
#1164 [22:18] <Capfan67> ??> Me0 account/send-email
#1165 [22:18] <Absol> Me0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1166 [22:18] <Absol> Me0: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1167 [22:18] <Me0> Microsoft has a direct line to them Mojang has been harder to find. Thanks!
#1168 [22:18] <Capfan67> Me0, Good luck with it.
#1169 [22:19] * Me0 [webchat@d75-155-129-112.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1170 [22:39] * Agata [webchat@l37-193-57-171.novotelecom.ru] has joined #minecrafthelp
#1171 [22:47] <Agata> I can't download latest snapshots and all previous versions of minecraft. I tried to download a new launcher, but even from the official website the download does not work. I was able to download the launcher when I turned on the VPN, but the launcher itself cannot download any versions of minecraft.
#1172 [23:02] * bobby [webchat@97-120-34-205.ptld.qwest.net] has joined #minecrafthelp
#1173 [23:03] <bobby> i have been trying to log in to the actual game i have a reciept number but cant log in
#1174 [23:09] * Gav [webchat@pool-184-18-51-228.ftwy.in.frontiernet.net] has joined #minecrafthelp
#1175 [23:09] <Gav> Hello :)
#1176 [23:10] <Gav> Was wondering if anyone could help me figure out why minecraft 1.2.5 crashes when I try to run it
#1177 [23:11] * Gav [webchat@pool-184-18-51-228.ftwy.in.frontiernet.net] has quit. (Client Quit)
#1178 [23:12] * Homyc [webchat@pool-77-222-98-38.is74.ru] has joined #minecrafthelp
#1179 [23:15] <Homyc> Hello i have a problem.When I launch minecraft for windows 10, I see the mojang message for 5 seconds and then it crashes. I tried to reinstall. What should I do?
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