#1 [00:14] * madi [webchat@c-98-244-141-98.hsd1.ga.comcast.net] has joined #minecrafthelp
#2 [00:15] <madi> hey there! i'm having LAN timeout issues. is anyone knowledgeable able to help?
#3 [00:38] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#4 [00:55] * UnabletoPlay [webchat@tx-76-1-85-14.dhcp.embarqhsd.net] has joined #minecrafthelp
#5 [00:57] <UnabletoPlay> I am unable to play the game. It launches the game but most of the time, when it is booting up, it gives me an Not Responding. And if it does go through, it will be stuck on Building Terrain and will not be able to close the window or get a report. What is the problem?
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#11 [02:52] <Paradox> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information happens when i try to open my friends server. I have tried restarting and turning off firewall. Pls help
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#13 [03:08] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#14 [04:20] * Anchit [webchat@broadband.actcorp.in] has joined #minecrafthelp
#15 [04:22] <Anchit> Hey! I just started my own server for me and my friends and I can connect to it locally but when I try to connect from my Public IP it gives the error: io.netty.channel.abstractchannel$annotatedconnectexception timed out, What can I do?
#16 [04:22] <Galaxy_2Alex> Anchit, Most routers don't allow using your own IP if you are hosting yourself, others should be able to join using the public IP.
#17 [04:24] <Anchit> Thanks a lot. I'll ask someone to join through the public IP
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#19 [04:39] * dripdroptop [webchat@cpc92320-cmbg19-2-0-cust249.5-4.cable.virginm.net] has joined #minecrafthelp
#20 [04:39] <dripdroptop> yo
#21 [04:39] <dripdroptop> help me with my ting
#22 [04:40] <dripdroptop> "login unstable. You may have issues loging in."
#23 [04:40] <dripdroptop> doesnt let me log in
#24 [04:41] <Galaxy_2Alex> dripdroptop, Should only be a short outage
#25 [04:41] <Galaxy_2Alex> dripdroptop, Should be fine soon
#26 [04:41] * dripdroptop [webchat@cpc92320-cmbg19-2-0-cust249.5-4.cable.virginm.net] has quit. (Client Quit)
#27 [05:19] * PrimalWarrior [webchat@dsggeodesy.co.zw] has joined #minecrafthelp
#28 [05:19] * PrimalWarrior [webchat@dsggeodesy.co.zw] has joined #minecrafthelp
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#30 [05:50] * Nathan [webchat@host31-51-124-20.range31-51.btcentralplus.com] has joined #minecrafthelp
#31 [05:51] <Nathan> Genuinely cannot join any minecraft server
#32 [05:51] <Nathan> official or not
#33 [05:51] <Galaxy_2Alex> Nathan, What does it say when you try?
#34 [05:51] <Nathan> io.netty.channel.abstractchananel$annotatedconnectexception connection refused no further information
#35 [05:51] <Nathan> on any server
#36 [05:52] <Galaxy_2Alex> Nathan, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#37 [05:52] <Galaxy_2Alex> ??> Nathan tools/hjt
#38 [05:52] <Absol> Nathan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#39 [05:52] <Absol> Nathan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#40 [05:52] <Absol> Nathan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#41 [05:52] * Nathan [webchat@host31-51-124-20.range31-51.btcentralplus.com] has left #minecrafthelp
#42 [06:18] * saanx [webchat@154.48.166.35] has joined #minecrafthelp
#43 [06:19] <saanx> Hi?
#44 [06:19] <Galaxy_2Alex> saanx, Hello
#45 [06:19] <saanx> i need help
#46 [06:19] <Galaxy_2Alex> saanx, How can we help?
#47 [06:19] <saanx> i can't change questions about my acount
#48 [06:20] <Galaxy_2Alex> saanx, https://help.mojang.com/customer/en/portal/articles/2598286-resetting-security-questions?b_id=5408
#49 [06:21] <saanx> i can't recive email
#50 [06:21] <Galaxy_2Alex> saanx, Third paragraph. Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#51 [06:21] <Galaxy_2Alex> ??> saanx account/trans-id
#52 [06:21] <Absol> saanx: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#53 [06:21] <Galaxy_2Alex> ??> saanx account/send-email
#54 [06:21] <Absol> saanx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#55 [06:21] <Absol> saanx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#56 [06:27] * The_Epic_Emerad [webchat@cpc143864-cosh20-2-0-cust176.6-1.cable.virginm.net] has joined #minecrafthelp
#57 [06:27] <The_Epic_Emerad> hello?
#58 [06:28] <Galaxy_2Alex> The_Epic_Emerad, Hello.
#59 [06:28] <The_Epic_Emerad> im getting the error 'Failed to login: The authentication servers are currently down for maintenance.'
#60 [06:28] <The_Epic_Emerad> please can you help
#61 [06:28] <Galaxy_2Alex> The_Epic_Emerad, How long has this issue been occuring?
#62 [06:29] <The_Epic_Emerad> just started now
#63 [06:29] <The_Epic_Emerad> my friend just left
#64 [06:29] <The_Epic_Emerad> and I tried to login but it just showed that up
#65 [06:29] <Galaxy_2Alex> The_Epic_Emerad, In that case: Read what it says.
#66 [06:29] <The_Epic_Emerad> yes but all of my other friends can log in normally except from me
#67 [06:30] <Galaxy_2Alex> The_Epic_Emerad, There seem to be some small hiccups with the system right now, sorry. Just keep trying.
#68 [06:30] <The_Epic_Emerad> maybe my friend did it
#69 [06:30] <The_Epic_Emerad> ok
#70 [06:30] <The_Epic_Emerad> ill restart my pc
#71 [06:30] * The_Epic_Emerad [webchat@cpc143864-cosh20-2-0-cust176.6-1.cable.virginm.net] has quit. (Client Quit)
#72 [06:32] * YodaHavingSoda [webchat@02dde8e2.bb.sky.com] has joined #minecrafthelp
#73 [06:33] <YodaHavingSoda> Hello.
#74 [06:33] <Galaxy_2Alex> YodaHavingSoda, Hello.
#75 [06:34] <YodaHavingSoda> Hi, is anyone able to help me with a problem by chance?
#76 [06:34] <Galaxy_2Alex> YodaHavingSoda, What problem?
#77 [06:34] <YodaHavingSoda> I've been having start-up issues on Minecraft.
#78 [06:34] <YodaHavingSoda> I'll run the program till it gets to the Mojang screen and will then stop responding
#79 [06:35] <Galaxy_2Alex> ??> YodaHavingSoda av/adwcleaner
#80 [06:35] <Absol> YodaHavingSoda: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#81 [06:35] <Absol> YodaHavingSoda: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#82 [06:35] <YodaHavingSoda> Thanks, I'll give it a shot.
#83 [06:40] * Agata [webchat@l37-193-57-171.novotelecom.ru] has joined #minecrafthelp
#84 [06:53] <Agata> I can't download latest snapshots and all previous versions of minecraft. I tried to download a new launcher, but even from the official website the download does not work. I was able to download the launcher when I turned on the VPN, but the launcher still cannot download any versions of minecraft.
#85 [07:17] * The_Epic_Emrerald [webchat@cpc143864-cosh20-2-0-cust176.6-1.cable.virginm.net] has joined #minecrafthelp
#86 [07:17] <The_Epic_Emrerald> hi
#87 [07:19] * alex8 [webchat@5adca913.bb.sky.com] has joined #minecrafthelp
#88 [07:21] <alex8> hi whenever my son logs into Minecraft and tries to load a game the game says not responding and crashes he also said he tried multiplayer but it still does not work please help
#89 [07:29] * alex8 [webchat@5adca913.bb.sky.com] has quit. (Quit: webchat.esper.net)
#90 [07:36] <Galaxy_2Alex> Agata, What does it say when you try? Does it give any error messages?
#91 [07:44] * Webchat862 [webchat@75.152.199.181.ros.express.com.ar] has joined #minecrafthelp
#92 [07:44] * Espercorn kicked Webchat862 from #minecrafthelp (Reason: ebchat862 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#93 [07:51] <Agata> It write "sssssssorry... Your appear to be offline. While online, the latest Minecraft updates are shown here." But the launcher successfully downloads skin.
#94 [07:51] * YodaHavingSoda [webchat@02dde8e2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#95 [07:52] * MermaidMimi [webchat@host217-35-231-95.range217-35.btcentralplus.com] has joined #minecrafthelp
#96 [07:52] <MermaidMimi> hello
#97 [07:52] * Lord_of_Life [~Lord@77.28.174.128] has quit. (Ping timeout: 183 seconds)
#98 [07:54] * Lord_of_Life [~Lord@77.28.173.141] has joined #minecrafthelp
#99 [07:54] <Agata> when I try to download it from the site https://launcher.mojang.com/download/MinecraftInstaller.msi, my browser says “connection timed out”
#100 [07:57] <MermaidMimi> try reconnecting to your internet or restarting your computer
#101 [07:57] <MermaidMimi> It shouldn't be anything to do with mojang, it'll be your internet connection, so try the above.
#102 [07:58] <Agata> but if I download from another IP address (thanks to VPN), everything is downloaded
#103 [07:58] <Morpheus> Agata, Could you try another browser?
#104 [08:01] <Agata> Morpheus, Yes, of course. I tried to download even from the tablet, but this problem continues
#105 [08:02] <Morpheus> Is it with all browsers or just that one?
#106 [08:05] <Agata> Morpheus, it is with all browsers. Even disabling the firewall and deleting the host file does not help. Antivirus is not installed.
#107 [08:06] <Morpheus> Agata, I'd like to do quick check for any programs which could stop the download:
#108 [08:06] <Morpheus> ??> Agata tools/hjt
#109 [08:06] <Absol> Agata: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#110 [08:06] <Absol> Agata: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#111 [08:14] * MermaidMimi [webchat@host217-35-231-95.range217-35.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#112 [08:51] <Agata> launcher looks like this for 3 days already https://ibb.co/hdtkjMW
#113 [08:56] <Agata> https://paste.ubuntu.com/p/9ZVYxprBjx/
#114 [09:03] * moonlighteas [webchat@184-22-124-0.24.nat.tls1b-cgn03.myaisfibre.com] has joined #minecrafthelp
#115 [09:06] <moonlighteas> i tried to migrate but it said my account was already migrated
#116 [09:07] <moonlighteas> i think someone has migrated my account to their email
#117 [09:18] <tyteen4a03> ??> moonlighteas account/hacked
#118 [09:18] <Absol> moonlighteas: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#119 [09:18] <Absol> moonlighteas: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#120 [09:19] <moonlighteas> that's the problem i forgot how did i bought minecraft, all i know is my account was created in 2011
#121 [09:22] <moonlighteas> is it possible to change mojang account back to my email without transaction ID or gift code?
#122 [09:22] * MermaidMimi [webchat@host217-35-231-95.range217-35.btcentralplus.com] has joined #minecrafthelp
#123 [09:22] * Pixel_Edward [webchat@193.25.118.119.dynamic.cablesurf.de] has joined #minecrafthelp
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#125 [09:24] <Pixel_Edward> Will there be Minecraft for PlayStationVR ?
#126 [09:24] <Galaxy_2Alex> Pixel_Edward, No announcement has been made so far.
#127 [09:25] <Pixel_Edward> Ok, thanks :D
#128 [09:25] * Pixel_Edward [webchat@193.25.118.119.dynamic.cablesurf.de] has quit. (Client Quit)
#129 [09:29] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#130 [09:37] * moonlighteas [webchat@184-22-124-0.24.nat.tls1b-cgn03.myaisfibre.com] has quit. (Quit: webchat.esper.net)
#131 [09:44] * MalvZockt [webchat@p5DF2CB6C.dip0.t-ipconnect.de] has joined #minecrafthelp
#132 [09:44] <MalvZockt> hi
#133 [09:44] <Morpheus> MalvZockt, Hey. How can we help?
#134 [09:44] <MalvZockt> do you speak german
#135 [09:45] <Morpheus> MalvZockt, This is english only support, but I can link you to a translator if you need one :)
#136 [09:45] <MalvZockt> ok
#137 [09:45] <Morpheus> http://translate.google.com/
#138 [09:45] <MalvZockt> thanks
#139 [09:46] <MalvZockt> i can´t install minecraft
#140 [09:47] <Morpheus> MalvZockt, When you try, does it produce any sort of error?
#141 [09:47] <MalvZockt> wait
#142 [09:48] <MalvZockt> her is the code wood4.ogg
#143 [09:49] <Morpheus> MalvZockt, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the causes of your issue:
#144 [09:49] <Morpheus> ??> MalvZockt tools/hjt
#145 [09:49] <Absol> MalvZockt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#146 [09:49] <Absol> MalvZockt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#147 [09:49] <MalvZockt> i don´t can insta that
#148 [09:49] <Morpheus> MalvZockt, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#149 [09:57] * ilan123 [webchat@89-172-233-36.adsl.net.t-com.hr] has joined #minecrafthelp
#150 [09:59] <ilan123> I joined here to ask,why i cant download (play) other snapshots but 1.12.1.When i try to play latest snapshot it is like "unable to save download.sapling_hit1.ogg.
#151 [10:00] <Morpheus> ilan123, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the causes of your issue:
#152 [10:00] <Morpheus> ??> ilan123 tools/hjt
#153 [10:00] <Absol> ilan123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#154 [10:00] <Absol> ilan123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#155 [10:17] <ilan123> i cant click "Do a system scan and save a log file"
#156 [10:17] <Morpheus> Why not?
#157 [10:18] * Sophie [webchat@169-0-70-67.ip.afrihost.co.za] has joined #minecrafthelp
#158 [10:18] <ilan123> I dont know its just lagged or something and i cant even reset or close it
#159 [10:19] <Sophie> hi i just bought minecraft and it says that my game has crashed, but i can't even open the game
#160 [10:19] <Morpheus> ilan123, Use task manager to close it, then try again
#161 [10:19] <Morpheus> ??> Sophie launcher/log
#162 [10:19] <Absol> Sophie: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#163 [10:20] * ilan123 [webchat@89-172-233-36.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#164 [10:22] * harrison [webchat@24-24-235-58-187.eastlink.ca] has joined #minecrafthelp
#165 [10:22] <harrison> hello,
#166 [10:22] <harrison> i am having problems with my game.
#167 [10:22] <Morpheus> harrison, Hey. What's the issue?
#168 [10:24] <harrison> so... i dont have an anti malware program on my computer and every time i try to open the game... it says "unable to save download"
#169 [10:24] <harrison> you probably get this one alot... but i have tried everything
#170 [10:25] <Morpheus> harrison, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the causes of your issue:
#171 [10:25] <Morpheus> ??> harrison tools/hjt
#172 [10:25] <Absol> harrison: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#173 [10:25] <Absol> harrison: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#174 [10:27] <harrison> okay... ill look at it... and ill tell u if it works.
#175 [10:27] <Morpheus> harrison, Incase you're wondering, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#176 [10:27] <harrison> okay
#177 [10:28] <harrison> is it working?
#178 [10:29] <Morpheus> harrison, I can't see the program running, you'll need to follow the steps that Absol gave you :)
#179 [10:29] <harrison> okay. 1 sec
#180 [10:30] <harrison> i just ran it... and the log is in a notepad document
#181 [10:30] <harrison> do you want me to send a copy of it?
#182 [10:30] <Morpheus> harrison, Great, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#183 [10:33] <harrison> did it paste?
#184 [10:33] <Morpheus> harrison, Once you've clicked the paste button, you'll need to send the URL here
#185 [10:33] <harrison> okay
#186 [10:33] <harrison> https://paste.ubuntu.com/p/rjtZgBwSj5/
#187 [10:33] <Morpheus> Thanks, hold on one second
#188 [10:34] <harrison> okay
#189 [10:34] <Morpheus> harrison, Alright, here is what you need to do: Remove reason and reason core security. Once you've done that I'll give you two more steps to do
#190 [10:35] <harrison> okay
#191 [10:37] <harrison> its done. whats the next step
#192 [10:38] <Morpheus> ??> harrison av/adwcleaner
#193 [10:38] <Absol> harrison: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#194 [10:38] <Absol> harrison: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#195 [10:38] <Morpheus> ??> harrison av/norton
#196 [10:38] <Absol> harrison: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#197 [10:39] <harrison> i can turn off nortons fire wall when im using minecraft and keep it on in the remainder...
#198 [10:39] <Morpheus> harrison, That won't fix it, you have to uninstall it for it to not cause a problem
#199 [10:40] <harrison> okay
#200 [10:41] <harrison> what now
#201 [10:41] <Morpheus> Run adwcleaner and follow the steps that Absol sent about it
#202 [10:43] <harrison> its scanning now
#203 [10:43] <harrison> its going to need a restart...
#204 [10:43] <Morpheus> That's fine, you can join back after
#205 [10:44] <harrison> how... im not very smart... do i just copy the url... orrr
#206 [10:44] <harrison> the link i mean
#207 [10:44] <Morpheus> Just join back the same way you joined :)
#208 [10:44] <harrison> okay
#209 [10:45] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#210 [10:46] * harrison [webchat@blk-24-235-58-187.eastlink.ca] has joined #minecrafthelp
#211 [10:47] <harrison> yo
#212 [10:47] <harrison> i ran it
#213 [10:47] <Morpheus> Welcome back, try minecraft now
#214 [10:47] <harrison> okay. 1 sec
#215 [10:49] <harrison> its loading...
#216 [10:51] <harrison> it worked... thankyou so much... ive been trying to manually delete malware... this really helped ...
#217 [10:51] <Morpheus> No worries! The AV you had (Reason) is a fake AV which comes bundled with many other downloads
#218 [10:52] <harrison> okay... tbh i didnt even know i had AV... well... thanks again... have a wonderful day... now... imma go play me some minecraft
#219 [10:52] <harrison> (:
#220 [10:53] <Morpheus> No worries, enjoy!
#221 [10:53] <harrison> wait... i have one last question... lol
#222 [10:53] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#223 [10:53] <Morpheus> Sure, what is it?
#224 [10:54] <harrison> i want to add my old worlds and texture packs and such back into my .minecraft folder... to access that... i need to click what two keys... i foget
#225 [10:55] <harrison> theres like... a shortcut
#226 [10:55] <Morpheus> To copy the files?
#227 [10:55] <harrison> no... like... to open up the .minecraft folder
#228 [10:55] <harrison> on my pc
#229 [10:55] <Morpheus> Press CTRL+R and write in %appdata%/.minecraft
#230 [10:56] <harrison> ye... thats it... thanks
#231 [10:56] <harrison> cya
#232 [10:56] <Morpheus> Cya!
#233 [11:18] * zMvnx [webchat@p50927A05.dip0.t-ipconnect.de] has joined #minecrafthelp
#234 [11:18] <zMvnx> Hey
#235 [11:18] <Morpheus> zMvnx, Hey. how can we help?
#236 [11:18] <zMvnx> I would like to play a minecraft Modpack
#237 [11:18] <zMvnx> but it dont goes
#238 [11:19] * Ben_J [webchat@host109-156-161-3.range109-156.btcentralplus.com] has joined #minecrafthelp
#239 [11:19] <Ben_J> Hello
#240 [11:20] <Ben_J> Anyone here?
#241 [11:26] <Morpheus> Ben_J, Hey. What's up?
#242 [11:33] * Agata [webchat@l37-193-57-171.novotelecom.ru] has quit. (Quit: webchat.esper.net)
#243 [12:05] <Ben_J> Having an issue where everyone is Steve or Alex. Any fixes for this?
#244 [12:27] * Orel [webchat@dynamic-37-142-4-232.hotnet.net.il] has joined #minecrafthelp
#245 [12:27] <Orel> Hey
#246 [12:28] * Orel [webchat@dynamic-37-142-4-232.hotnet.net.il] has quit. (Client Quit)
#247 [12:28] <Ben_J> hi
#248 [12:38] <Capfan67> Ben_J, If you play single player, and hit F5, do you see your own skin?
#249 [12:39] <Ben_J> lemme check
#250 [12:40] <Ben_J> nope its a steeve
#251 [12:40] <Capfan67> Ben_J, What's your character name?
#252 [12:40] <Ben_J> Benjiepplays
#253 [12:41] * lerzacocoa [webchat@twas.4rgnews.com] has joined #minecrafthelp
#254 [12:41] <Capfan67> Ben_J, Do you see your skin on the "skins" tab in the launcher?
#255 [12:41] <Ben_J> yes
#256 [12:41] <lerzacocoa> when i try to log in to minecraft it says "could not connect to server"
#257 [12:42] <Capfan67> lerzacocoa, That's often software incompatibility. Let's see what's running:
#258 [12:42] <Capfan67> ??> lerzacocoa tools/hjt
#259 [12:42] <Absol> lerzacocoa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#260 [12:42] <Absol> lerzacocoa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#261 [12:42] <Capfan67> Ben_J, Strange indeed.
#262 [12:42] <Ben_J> Absol is that a fix for me?
#263 [12:42] <Ben_J> ok wait nvm
#264 [12:43] <Capfan67> Ben_J, I see your skin online, so it's definitely registered with your account.
#265 [12:43] <lerzacocoa> i cant download that I'm on a mac
#266 [12:43] <Ben_J> yea , i play on pc and mac , it shows on mac but not on my pc
#267 [12:43] <Capfan67> lerzacocoa, Ah. I'm not sufficiently familiar with MacOS to help then. Hopefully another helper will glance at the channel at some point.
#268 [12:44] <lerzacocoa> when i try to log in it says "could not connect to server"
#269 [12:44] <lerzacocoa> I'm on a mac
#270 [12:44] <Capfan67> Ben_J, It doesn't appear you're behind a VPN which causes this sometimes, but you may have firewall/AV software blocking your access to the skin server (rare as that may be). Have you tried disabling your Firewall and testing?
#271 [12:44] <Ben_J> idk how to
#272 [12:45] <Ben_J> how do i disable fire wall
#273 [12:46] <Capfan67> Ben_J, Settings > Update & Security > Windows Security > Firewall and Network Protection. From here, temporarily disable whatever type of firewall you have installed.
#274 [12:46] <Ben_J> ok
#275 [12:49] <Ben_J> i cant seem to find how to disable it
#276 [12:50] <Ben_J> i think i found it
#277 [12:50] <Capfan67> Ben_J, I have a 3rd party firewall installed on my machines, so I can't walk you through the windows process. I can only get you to the page.
#278 [12:50] <lerzacocoa> anyone know how to fix the problem with "could not connect to server" at log in on a mac?
#279 [12:51] <Ben_J> turned off firewall , nothing happened
#280 [12:52] <Capfan67> Ben_J, So, you closed the launcher completely, then re-ran the launcher and minecaft to test?
#281 [12:52] <Ben_J> yep
#282 [12:53] <Capfan67> Ben_J, I should have asked, are you testing with vanilla 1.13.2?
#283 [12:54] <Ben_J> no 1.12
#284 [12:54] <Ben_J> but ill see if there is a differance with 1.12
#285 [12:54] <Capfan67> Ben_J, Just as a test, run vanilla 1.13.2 and see if you have the same problem.
#286 [12:54] <Ben_J> ok
#287 [12:55] <Ben_J> nope
#288 [12:55] <Ben_J> nothing changed
#289 [12:55] <Ben_J> do you have a discord?
#290 [12:55] <Capfan67> Ben_J, All volunteer support goes through this channel.
#291 [12:55] <Ben_J> ok
#292 [12:56] <Ben_J> is there anything i can do?
#293 [12:56] <Ben_J> ive reinstalled
#294 [12:56] <Ben_J> and when i installed i clicked repair
#295 [12:56] <Ben_J> still nothing
#296 [12:56] <Capfan67> Ben_J, What steps did you take when re-installing? Did you manually delete your .minecraft folder?
#297 [12:56] <Ben_J> no
#298 [12:57] <Ben_J> i installed the installer then clicked delete on the startup of the installer
#299 [12:57] <Ben_J> when you have the choice of repair or delete i tried both
#300 [12:58] <Capfan67> Ben_J, That only reinstalls the launcher, which seems to be working. As a test, close all things minecraft, then rename your .minecraft folder to .minecraft.old
#301 [12:58] <Capfan67> Ben_J, Then, launch the game and see if you have the same issue.
#302 [12:58] <Ben_J> ok
#303 [13:02] <Ben_J> nope still the same problem
#304 [13:02] <Capfan67> Ben_J, Ok. If you want to put your old .minecraft folder back, rename or delete the new one, then rename the old one from .minecraft.old to .minecraft. <-- don't forget the period at the end.
#305 [13:03] <Ben_J> ok
#306 [13:04] <Capfan67> Ben_J, I'm out of ideas. Perhaps another helper will glance at chat and offer some other insight, but it should be working.
#307 [13:04] <Ben_J> when i renamed it and joined back it made another .minecraft folder so i have a .minecraft folder and a .minecraft folder
#308 [13:05] <Capfan67> Ben_J, you can't have two folders with the same name, so one of them must be different.
#309 [13:06] <Ben_J> they dont have the same name
#310 [13:06] <Ben_J> they were .minecraft and .minecraft.old
#311 [13:06] <Ben_J> i deleted .minecraft.old
#312 [13:06] <Ben_J> and renamed .minecraft to .minecraft .
#313 [13:07] * Steve [webchat@rrcs-71-40-59-121.sw.biz.rr.com] has joined #minecrafthelp
#314 [13:07] <Ben_J> should i ask someone else?
#315 [13:07] <Steve> hello
#316 [13:08] * Steve [webchat@rrcs-71-40-59-121.sw.biz.rr.com] has quit. (Client Quit)
#317 [13:09] <Ben_J> hello?
#318 [13:09] <Capfan67> Ben_J, there shouldn't have been a space at the end.
#319 [13:10] <Ben_J> there wasnt
#320 [13:10] * ancestrogamer [webchat@157.red-81-38-16.dynamicip.rima-tde.net] has joined #minecrafthelp
#321 [13:10] <Capfan67> if you have two, they can't be named the same. One likely has a space at the end. Anyway, kill them all excpet the original, then make sure there are no spaces.
#322 [13:10] <Ben_J> when i put a dot at the end it auto gets rid of it
#323 [13:10] * Gontrand_Le_S [webchat@lfbn-ren-1-505-22.w2-10.abo.wanadoo.fr] has joined #minecrafthelp
#324 [13:10] <Capfan67> Ben_J, Yes, the dot is necessary to name something starting with a dot.
#325 [13:11] <Ben_J> ok
#326 [13:11] <Ben_J> i now only have a .minecraft folder
#327 [13:12] * Gontrand_Le_S [webchat@lfbn-ren-1-505-22.w2-10.abo.wanadoo.fr] has quit. (Client Quit)
#328 [13:12] * Gontrand_Le_S [webchat@lfbn-ren-1-505-22.w2-10.abo.wanadoo.fr] has joined #minecrafthelp
#329 [13:12] <Ben_J>
#330 [13:13] <Ben_J> you got any other ideas?
#331 [13:13] <Capfan67> Ben_J, As I mentioned above, I'm out of ideas. From what you've described, it should be working.
#332 [13:14] <Ben_J> ok
#333 [13:14] <ancestrogamer> hola, necesito ayuda por que no se me abre minecraft sin conexión, me pone que falta un archivo que no se puede descargar, pero lo que ocurre es que se me borra en cuanto le doy ajugar
#334 [13:15] <Capfan67> ancestrogamer, That's usually security software deleting your download. I'll link the help page:
#335 [13:15] <Capfan67> ??> ancestrogamer error/download
#336 [13:15] <Absol> ancestrogamer: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#337 [13:17] <ancestrogamer> capfan es error en la descarga, pero si ya estaba descargado se me borra
#338 [13:17] <Gontrand_Le_S> Hello, my account got hacked. What should I do to get it back ?
#339 [13:18] <Capfan67> ancestrogamer, Yes, sounds like your security software.
#340 [13:19] <Capfan67> ??> Gontrand_Le_S account/hacked
#341 [13:19] <Absol> Gontrand_Le_S: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#342 [13:19] <Absol> Gontrand_Le_S: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#343 [13:20] <Gontrand_Le_S> I already tried to find my transaction id but i couldn't.
#344 [13:21] <Capfan67> Gontrand_Le_S, Let Mojang know that. Ask what other information you can provide.
#345 [13:23] <Gontrand_Le_S> I have to email them and wait for their answer ?
#346 [13:24] * Ben_J [webchat@host109-156-161-3.range109-156.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#347 [13:28] * ancestrogamer [webchat@157.red-81-38-16.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#348 [13:41] * mooshroom [~mooshroom@94.197.120.24.threembb.co.uk] has joined #minecrafthelp
#349 [13:53] * Draconic_Death [webchat@c-68-55-139-169.hsd1.mi.comcast.net] has joined #minecrafthelp
#350 [13:54] <Draconic_Death> Hi can someone help me? I need my Minecraft account to be reactivated as soon as possible but I just found out that it takes a while for Mojang to respond to emails. Is there any way to reactivate my account faster?
#351 [13:54] <Capfan67> Draconic_Death, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account. In those cases we direct people to help pages.
#352 [13:55] <Draconic_Death> Oh, ok thanks.
#353 [13:57] * Draconic_Death [webchat@c-68-55-139-169.hsd1.mi.comcast.net] has quit. (Client Quit)
#354 [14:38] * Jennifer [webchat@ool-4b7ffd82.static.optonline.net] has joined #minecrafthelp
#355 [14:38] * boxee202 [webchat@184.71.190.10] has joined #minecrafthelp
#356 [14:39] <boxee202> my game is crashing as soon as it opens
#357 [14:40] * boxee202 [webchat@184.71.190.10] has quit. (Client Quit)
#358 [14:44] <Jennifer> I bought two accounts successfully for my library, tried to buy a third but it didn't work. I decided to make my project work with two. When our Credit Card statement arrived we were charged for three. I cannot get into that third account. As a nonprofit and tax supported institution we are audited often. I need a receipt for that purchase ASAP
#359 [14:44] <Jennifer> to avoid consequences about the card being used without follow up documentation. Waiting more than a month for support doesn't seem doable.
#360 [14:45] <Capfan67> Jennifer, If you're talking about Java Edition, only Mojang can solve your account issue. Do you need a link?
#361 [14:46] <Jennifer> Would that be the link where a form is sent by email and it takes about month to get a response?
#362 [14:46] <Capfan67> Jennifer, Yes.
#363 [14:46] * mooshroom [~mooshroom@94.197.120.24.threembb.co.uk] has joined #minecrafthelp
#364 [14:46] <Jennifer> OK Thanks
#365 [14:46] <Jennifer> OK Thanks
#366 [14:47] * Jennifer [webchat@ool-4b7ffd82.static.optonline.net] has left #minecrafthelp
#367 [14:50] * Jannick19921 [webchat@i577BB928.versanet.de] has joined #minecrafthelp
#368 [14:51] <Jannick19921> #minecrafthelp hello how many days need it until Mojang is answering on my email
#369 [14:52] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#370 [14:58] * Silent [webchat@5.90.7.96] has joined #minecrafthelp
#371 [14:59] <Silent> Perché non posso modificare la mia email?
#372 [14:59] * Silent [webchat@5.90.7.96] has quit. (Client Quit)
#373 [15:00] * Jannick19921 [webchat@i577BB928.versanet.de] has quit. (Quit: webchat.esper.net)
#374 [15:00] * Surge [webchat@166-70-211-137.utopia.xmission.net] has joined #minecrafthelp
#375 [15:01] * cathj [webchat@75-119-241-220.dsl.teksavvy.com] has joined #minecrafthelp
#376 [15:02] <Surge> I am trying to migrate my minecraft account but not receiving the migration email. I submitted a ticket with support is there anything else I can do in the meantime?
#377 [15:02] <cathj> Hi, I created a premium account in 2014, I know my email address and I have my transaction ID but I cant remember my password...I tried to do "Forgot my password" but I did not receive any email ? Can somebody help
#378 [15:08] <tyteen4a03> cathj: checked spam folder?
#379 [15:08] <tyteen4a03> cathj: also, have you tried all the emaisl you own?
#380 [15:08] <tyteen4a03> Surge: not really
#381 [15:08] <cathj> yes, I did check spam folder and all email I own
#382 [15:09] <cathj> but I know my account is linked to a particular address because I found the receipt under that address
#383 [15:10] <tyteen4a03> cathj: Minecraft username please?
#384 [15:11] <cathj> Accounts for chicopiko@msn.com: jaano, jaaano or CathJ (its a premium account)
#385 [15:11] <cathj> I guess we want to go with cathj since thats the one listed as a premium account
#386 [15:12] <Capfan67> cathj, Don't post emails or other private information here. This is a public channel.
#387 [15:13] <cathj> ok my b, ty
#388 [15:14] <tyteen4a03> cathj: found a name under jaano
#389 [15:14] <tyteen4a03> ??> cathj account/send-email
#390 [15:14] <Absol> cathj: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#391 [15:14] <Absol> cathj: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#392 [15:52] * Yes [webchat@ec2-35-183-236-202.ca-central-1.compute.amazonaws.com] has joined #minecrafthelp
#393 [15:52] * Kevin1989 [webchat@host81-135-25-193.range81-135.btcentralplus.com] has joined #minecrafthelp
#394 [15:52] <Yes> yes
#395 [15:53] <Kevin1989> So, i keep getting this response every time my mate and i are trying to play lan. And we have tried turning firewall off btu it still doesnt work, does anyone know what to do? io.netty.channel.AbstractChannel$AnnotatedConnectException: connection refused: no further information:
#396 [15:54] * Yes [webchat@ec2-35-183-236-202.ca-central-1.compute.amazonaws.com] has quit. (Client Quit)
#397 [16:01] <tyteen4a03> ??> Kevin1989 tools/hjt
#398 [16:01] <Absol> Kevin1989: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#399 [16:01] <Absol> Kevin1989: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#400 [16:15] * Yo [webchat@cpc95622-seac27-2-0-cust202.7-2.cable.virginm.net] has joined #minecrafthelp
#401 [16:15] <Yo> yo/
#402 [16:16] <Yo> anyone?
#403 [16:16] <Yo> ?
#404 [16:16] <Yo> >
#405 [16:16] * Yo [webchat@cpc95622-seac27-2-0-cust202.7-2.cable.virginm.net] has quit. (Client Quit)
#406 [16:17] * Billy [webchat@90.253.194.37] has joined #minecrafthelp
#407 [16:17] <Billy> Heya
#408 [16:21] <Billy> I've lost a minecraft account my brother used to have a few years back. It was signed up with yahoo, which after a few years of neglect the email account is deactivated and can't be accessed anymore. I've flicked mojang an email about a week ago but I'm growing impatient. I was wondering what else I could try in the mean time, any help would be
#409 [16:21] <Billy> great.
#410 [16:22] * Meep [uid44664@2001:67c:2f08:3::ae78] has joined #minecrafthelp
#411 [16:23] <Capfan67> Billy, Hi
#412 [16:23] <Billy> Heya
#413 [16:23] <Capfan67> Billy, Only Mojang can fix account issues. You'll need to wait for them to respond.
#414 [16:23] <Billy> Ah, damn
#415 [16:24] <Billy> Alright, thanks. Have a great day
#416 [16:25] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#417 [16:27] * Lord_Ralex [~Ralex@irc2.ae97.net] has joined #minecrafthelp
#418 [16:35] * whosdisguy_ [webchat@c950bd0e.virtua.com.br] has joined #minecrafthelp
#419 [16:35] <whosdisguy_> Hey
#420 [16:36] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#421 [16:36] * whosdisguy_ [webchat@c950bd0e.virtua.com.br] has quit. (Client Quit)
#422 [16:51] * Kevin1989 [webchat@host81-135-25-193.range81-135.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#423 [16:59] * Lele [webchat@147.197.250.43] has joined #minecrafthelp
#424 [17:00] <Lele> Okay, so I had a minecraft account way back when (pre 2011) and I never transferred it over to mojang, so I tried to do it today and.. apparently it's already attached to an email address? I think someone stole my account. I have no way of accessing my transaction ID, I'm really frustrated
#425 [17:02] <tyteen4a03> ??> Lele account/send-email
#426 [17:02] <Absol> Lele: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#427 [17:02] <Absol> Lele: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#428 [17:02] <tyteen4a03> ??> Lele account/trans-id/dibs
#429 [17:02] <Absol> Lele: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#430 [17:03] <Absol> Lele: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#431 [17:06] <Lele> Ok! I mentioned DIBS and sent them an email. Thank you
#432 [17:07] * KeepingItMeme [webchat@host86-146-239-148.range86-146.btcentralplus.com] has joined #minecrafthelp
#433 [17:08] <KeepingItMeme> Hi so i play on bedrock edition and I cant connect to the realm I own sometimes, despite having all requirements (stable wifi, open nat ports, xbox live connection) do you know why? I get stuck on loading resources quite often
#434 [17:16] * KeepingItMeme [webchat@host86-146-239-148.range86-146.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#435 [17:29] * ItzDoctorWho [webchat@197.3.192.191] has joined #minecrafthelp
#436 [17:29] <ItzDoctorWho> hi
#437 [17:30] <ItzDoctorWho> im having an issue with starting the game
#438 [17:30] <ItzDoctorWho> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#439 [17:30] <ItzDoctorWho> how to fix it
#440 [17:30] <ItzDoctorWho> ?
#441 [17:30] <Capfan67> ItzDoctorWho, Hi. that's usually a graphics driver or hardware error. Let's look:
#442 [17:30] <Capfan67> ??> ItzDoctorWho win/dxdiag
#443 [17:30] <Absol> ItzDoctorWho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#444 [17:33] <ItzDoctorWho> https://paste.ubuntu.com/p/wW6r4xJM7S/
#445 [17:34] <ItzDoctorWho> here is it
#446 [17:34] <Capfan67> Stand by...
#447 [17:34] <ItzDoctorWho> ok
#448 [17:35] <Capfan67> ItzDoctorWho, "Windows 10 Pro" & "Pentium(R) Dual-Core CPU E6600" - There are no Windows 10 drivers for your integrated video. Your system shouldn't be running Windows 10.
#449 [17:36] <ItzDoctorWho> i dont get it
#450 [17:36] <Capfan67> ItzDoctorWho, Acer only has Windows 7 drivers for your system.
#451 [17:36] <ItzDoctorWho> what do i do
#452 [17:36] <ItzDoctorWho> can't i fix that
#453 [17:36] <ItzDoctorWho> ?
#454 [17:36] <Capfan67> ItzDoctorWho, Your computer shouldn't have Windows 10. You only have Windows 7 support for your hardware.
#455 [17:37] <Capfan67> ItzDoctorWho, You either need to downgrade to Win7, or buy and install a dedicated GPU (though instead I'd invest in a new computer).
#456 [17:37] <ItzDoctorWho> so what can't i do something except for formatting my computer ?
#457 [17:38] <ItzDoctorWho> jhmmm
#458 [17:38] <ItzDoctorWho> ok thanks for ur help
#459 [17:38] * Fancypants1451 [webchat@108-196-81-104.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#460 [17:38] <Capfan67> ItzDoctorWho, Again, Acer doesn't have Win 10 support for your system. It shouldn't have WIndows 10.
#461 [17:38] <Capfan67> ItzDoctorWho, Beyond that, though, that system is far below Minecraft min requirements. We cant support that hardware in this channel.
#462 [17:39] <Fancypants1451> I cant launch the game without it crashing and giving me the message that minidumps arent enabled on win 10 client... What should I do?
#463 [17:40] <Capfan67> The mini dump message is normal and a warning, and not the cause of the crash. Do you get any other error number or description?
#464 [17:40] <Fancypants1451> let me try one more time.... what am i looking for?
#465 [17:41] <Capfan67> Fancypants1451, Well, if you want, here's the log instrcutions:
#466 [17:41] <Capfan67> ??> Fancypants1451 launcher/log
#467 [17:41] <Absol> Fancypants1451: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#468 [17:41] <Lurks> that's some dodgy market sales, selling things that doesn't support it
#469 [17:44] <Fancypants1451> https://paste.ubuntu.com/p/dzT8cstdhq/
#470 [17:44] <Fancypants1451> sorry that took me so long
#471 [17:44] <Capfan67> Lurks, Acer didn't recommend the OS. It's not their fault. Microsoft just sells an OS, not drivers. They aren't responsible for Acer not producing drivers. The responsibility lies on the user.
#472 [17:44] <Capfan67> Fancypants1451, Stand by...
#473 [17:46] <Capfan67> Fancypants1451, Generic graphics driver access violation. This could be incompatible software or possibly drivers or hardware. Is this an older system? If so, we'll start with hardware. If not, we'll start with software.
#474 [17:46] <Fancypants1451> nope, new ish... like 2 months ago...
#475 [17:46] <Capfan67> Fancypants1451, Software it is then:
#476 [17:46] <Capfan67> ??> Fancypants1451 tools/hjt
#477 [17:46] <Absol> Fancypants1451: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#478 [17:46] <Absol> Fancypants1451: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#479 [17:49] <Fancypants1451> "for some reason your sstem denied write acces"
#480 [17:49] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 202 seconds)
#481 [17:49] <Fancypants1451> didnt let me run it
#482 [17:49] <Capfan67> Fancypants1451, You didn't run as admin. ...that's ok, say ok to the warning, and it should continue.
#483 [17:49] <Fancypants1451> thanks
#484 [17:50] <Fancypants1451> https://paste.ubuntu.com/p/v226cMXpDj/
#485 [17:51] <Capfan67> Fancypants1451, You have both Discord and Player.me. In both cases, the overlay will cause your issue. Disable the overlay for both programs (or if not neede, uninstall).
#486 [17:51] <Fancypants1451> one sec
#487 [17:52] <Fancypants1451> should i run hijack agian?
#488 [17:52] <Capfan67> Fancypants1451, If you haven't uninstalled anything, it won't be different.
#489 [17:52] <Capfan67> Fancypants1451, Just disable both overlays and test the game.
#490 [17:53] <Fancypants1451> i did unistall play.me
#491 [17:54] <Fancypants1451> still get a crash
#492 [17:55] <Capfan67> Is it the same Problematic frame: # C [atio6axx.dll+0x1bb52dc], or a different error now?
#493 [17:55] <Fancypants1451> C [atio6axx.dll+0x1bb52dc]
#494 [17:55] <Fancypants1451> yupp
#495 [17:55] * Ethan_ [webchat@oshwon9562w-lp140-06-76-67-8-70.dsl.bell.ca] has joined #minecrafthelp
#496 [17:55] <Capfan67> Fancypants1451, Ok, let's look at drivers next:
#497 [17:56] <Capfan67> ??> Fancypants1451 win/dxdiag
#498 [17:56] <Absol> Fancypants1451: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#499 [17:56] <Ethan_> hi there i cant seem to get into my account!!!
#500 [17:56] <Capfan67> Fancypants1451, That's assuming you disabled the Discord Overlay in settings...
#501 [17:56] <Capfan67> Ethan_, What happens when you try?
#502 [17:56] <Ethan_> its not sending me an email to reset my password
#503 [17:57] <Capfan67> Ethan_, Did you check your junk/spam folders?
#504 [17:57] <Fancypants1451> i unistalled player.me not discord
#505 [17:57] <Ethan_> yes
#506 [17:57] <Capfan67> Fancypants1451, Yes, but did you disabled the discord overlay in discord settings (the gear icon)?
#507 [17:57] <Capfan67> Ethan_, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#508 [17:57] <Capfan67> Ethan_, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#509 [17:57] <Capfan67> ??> Ethan_ account/send-email
#510 [17:57] <Absol> Ethan_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#511 [17:57] <Absol> Ethan_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#512 [17:58] <Fancypants1451> ok its disabled
#513 [17:58] <Ethan_> i reset my email a week ago i dont think that would have anything to do with it??????..... would it?
#514 [17:58] <Capfan67> Fancypants1451, Give the game a try.
#515 [17:59] <Fancypants1451> no luck
#516 [17:59] <Capfan67> Ethan_, We would have no way to know. We're not Mojang, just volunteer support. ...we can't fix account issues, just help direct people to the appropriate help pages.
#517 [17:59] <Capfan67> Fancypants1451, Ok, on to the DxDiag then. It's a long shot if the system is only 2 weeks old, but let's look.
#518 [17:59] <Ethan_> can i send u my email so u can email me my new password request????
#519 [18:00] <Fancypants1451> https://paste.ubuntu.com/p/Nr9ydJPyWR/
#520 [18:00] <Capfan67> Ethan_, Again, we're not Mojang. You've connected to Community Support. You will need to contact Mojang.
#521 [18:00] <Fancypants1451> 2 months....
#522 [18:01] <Ethan_> This is a 27$ game........ i have my email connectted to my account
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#524 [18:01] <Fancypants1451> could it be something to do with asus multiframe
#525 [18:01] <Fancypants1451> i needed to install a previous version of .net
#526 [18:02] <Capfan67> Fancypants1451, Does it superimpose an overlay? That's the normal cause for this error.
#527 [18:02] <Fancypants1451> i dont thinks so but it might
#528 [18:02] <Capfan67> Fancypants1451, In short, the game cannot access the graphics buffer because some other process has it locked.
#529 [18:02] <Fancypants1451> i needed it in order to turn freescync on so i guess is always running in the background
#530 [18:04] <Capfan67> Fancypants1451, Killing tasks/services for unneeded support software might be a path forward. Since it's new, I would guess there isn't *too* much running. Eventually, you will narrow down the conflicting software.
#531 [18:04] <Capfan67> Fancypants1451, ...though, once you find it, we would be very interested in what it turns out to be, to help troubleshoot with other players later.
#532 [18:04] <Fancypants1451> ok... my guess is multiframe but im not too sure...
#533 [18:04] <Fancypants1451> so just run the game with tc open
#534 [18:04] <Fancypants1451> right?
#535 [18:05] <Capfan67> "tc"?
#536 [18:05] <Fancypants1451> i ment tm... task manager. my bad
#537 [18:06] <Capfan67> Fancypants1451, Ah. You could. If it were me, I'd start by turning *everything* that's not a system process off, and verify that the game works. If so, I know it's a process, then just a matter of elimination.
#538 [18:06] <Fancypants1451> how do i go about doing that
#539 [18:07] <Capfan67> It's actually more work than it sounds. You'd need to look at each of your running processes and determine if they're a windows system process, or an application you installed.
#540 [18:08] <Fancypants1451> still thats task manager right?
#541 [18:08] <Capfan67> Fancypants1451, More or less, I'd target anything not located in Windows\System32 and my first round of testing.
#542 [18:08] <Capfan67> Fancypants1451, Task Manager is probably your best bet.
#543 [18:09] <Capfan67> Fancypants1451, For processes you don't recognize, you can always "open file location".
#544 [18:09] <Fancypants1451> ok
#545 [18:11] <Fancypants1451> so i got rid of a few things like microssoft edge and other useless aplications and it seems that the game runs but it opens a whole new window where i can use my windows button or alt tab to exit the game... but it also says hdmi1 whenever i launch now
#546 [18:12] <Capfan67> Fancypants1451, Normaly there's 3 windows: Launcher, Launcher Log & Client. You say there's a 4th window? ..labeled HDMI?
#547 [18:13] <Fancypants1451> no im saying that client is on its own like screen...
#548 [18:14] <Fancypants1451> it separates itself from everything else but is still labeling itself on my monitor as it being on hdmi1 whenever i launch the game
#549 [18:14] <Capfan67> Fancypants1451, Ok, you definitely have something different loaded for your graphics then. I can't say I've seen that.
#550 [18:14] <Fancypants1451> its as if FBOenable is set to true
#551 [18:15] <Capfan67> Fancypants1451, So, is it on screen, or running but appears off-screen?
#552 [18:16] <Fancypants1451> no i launch the game, the log shows up and the launcher does too, then the client shows up in the starting resolution, displays thte mojang logo, then my screen goes black and then turns back on displaying the HDMI1 symbol then the game is just sorta running
#553 [18:17] <Fancypants1451> but if i press alt tab or the windows key, the same prosses ocers and my scvreen goes black then back on to the desktop with the screen saying HDMI1\
#554 [18:17] <Fancypants1451> its very strange
#555 [18:17] <Capfan67> Fancypants1451, Indeed. You're not running modded are you? No Optifine?
#556 [18:18] <Fancypants1451> nope
#557 [18:18] <Fancypants1451> in fact i just reinstalled
#558 [18:19] * Survive [webchat@host81-152-6-166.range81-152.btcentralplus.com] has joined #minecrafthelp
#559 [18:20] <Capfan67> Fancypants1451, Ironically, "white/black screen" issues are also usually an overlay issue. Very interesting. Are you still killing processes, or did you work your way through the list?
#560 [18:20] <Survive> Hey, my account was recently hacked and thus Mojang closed my account for suspicious activity. Can anyone give me some advice?
#561 [18:20] <Capfan67> Survive, If Mojang has locked the account, you'll need to contact Mojang Customer Support to recover it. Do you need a link?
#562 [18:21] <Fancypants1451> the only "overlay running is my raedeon settings
#563 [18:21] <Survive> I have, I emailed them almost a month ago now and still no response
#564 [18:21] <Fancypants1451> everything else is shut down
#565 [18:21] <Capfan67> Fancypants1451, I am an NVidia person myself. I wasn't aware that AMD had an Overlay. Can you disable it?
#566 [18:22] <Capfan67> Survive, On what date did you submit your request?
#567 [18:22] <Survive> 12th of March
#568 [18:23] <Capfan67> Survive, They're answering requests from March 9th today. You have a few days to go. Here is the site to monitor: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#569 [18:23] <Survive> Alright thanks!
#570 [18:23] <Survive> Alright thanks!
#571 [18:23] * Survive [webchat@host81-152-6-166.range81-152.btcentralplus.com] has left #minecrafthelp
#572 [18:23] <Fancypants1451> i can, but i fear that the termination of it will not enable the settings to be used in game
#573 [18:23] <Fancypants1451> ill try it anyway
#574 [18:24] <Capfan67> Fancypants1451, Well, again, the goal here is to find the conflict. Deciding what to do about it is a different step.
#575 [18:24] <Fancypants1451> ok
#576 [18:24] <Fancypants1451> termination it is
#577 [18:24] <Capfan67> Fancypants1451, Fear not. A reboot restarts them all. =)
#578 [18:24] <Fancypants1451> noice
#579 [18:24] <Fancypants1451> testing
#580 [18:25] <Fancypants1451> i get the same result
#581 [18:25] <Fancypants1451> its not like a black screen its the same exact effect if i cnage my HDMI
#582 [18:27] <Capfan67> Fancypants1451, Do you have your game set to Windowed mode? If not, with it running and selected, F11 should switch to windowed mode (at least for testing).
#583 [18:27] <Fancypants1451> one sec
#584 [18:27] <Fancypants1451> nope
#585 [18:27] <Fancypants1451> f11 does nothing
#586 [18:28] <Fancypants1451> picture it as an HDMI input that is only the game client and literally nothing else
#587 [18:30] <Capfan67> Fancypants1451, We're at the ragged edge of what I can do with graphics issues. We have a couple of graphics experts, though I'm not sure if they're lurking at the moment. It's *highly* likely that this is solvable, if you stick around or pop back in when they're here.
#588 [18:30] <mattym> Fancypants1451, Out of curiosity and based on the dxdiag, is it a home built computer?
#589 [18:30] <Fancypants1451> yes
#590 [18:30] <Fancypants1451> but it didnt used to do this wierd thing
#591 [18:31] <mattym> Fancypants1451, What power supply did you install?
#592 [18:31] <Fancypants1451> one sec... gotta find my part list
#593 [18:32] <Fancypants1451> ok... it was a corsaur 550w 80+gold
#594 [18:32] <Fancypants1451> corsair,
#595 [18:33] <mattym> Fancypants1451, So the RM series?
#596 [18:33] <Fancypants1451> i believe so
#597 [18:34] <mattym> Fancypants1451, Ok, not gonna cause what I was thinking then.
#598 [18:34] <Fancypants1451> i just unistalled multiframe ... let me try agian
#599 [18:34] <Fancypants1451> because only after i unistalled multiframe did this start happening
#600 [18:35] * Kor [webchat@d75-157-99-9.bchsia.telus.net] has joined #minecrafthelp
#601 [18:35] <mattym> Fancypants1451, How recent was the PC made?
#602 [18:35] <Fancypants1451> 2 months ago
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#604 [18:36] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Quit: Reboot...)
#605 [18:36] <Kor> i need help
#606 [18:37] <Capfan67> Kor, What do you need help with?
#607 [18:37] <Kor> i cant remember the email i bought minecraft with
#608 [18:37] <Capfan67> Kor, Do you have a Legacy account (login with username), or do you have a Mojang account (login with email)?
#609 [18:38] <mattym> Fancypants1451, Give it another try once you remove that other program. From the way you are describing it, seems like there may be a hardware issue. You may want to shut it down and double check all the connected parts are still good.
#610 [18:38] <Kor> mojang account
#611 [18:38] <Fancypants1451> already taken care of... in terms of hardware i just checked and its all looking good
#612 [18:39] <Capfan67> kor, If you know your login credentials, and if you know your security challenge answers, you can change your email. If not, you'll need to contact Mojang Customer Support. Let me know if you need a link.
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#614 [18:39] <Kor> i know the login credintials besides the email
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#616 [18:40] <Fancypants1451> hye on the bright side... no more crashing
#617 [18:40] <Capfan67> Kor, Ok, Since you don't know your login credentials *and* don't have access to the email, then you'll need to contact Mojang for account recovery:
#618 [18:40] <Capfan67> ??> Kor account/send-email
#619 [18:40] <Absol> Kor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#620 [18:40] <Absol> Kor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#621 [18:41] <Capfan67> Fancypants1451, After installing multiframe, the game is running now?
#622 [18:41] <Kor> no, i have the username and password, just not the email
#623 [18:41] <Fancypants1451> the game is running
#624 [18:42] <Capfan67> Fancypants1451, Outstanding. I'll add "Asus Multiframe" to my list of possible causes.
#625 [18:42] <Fancypants1451> however there is now another significant problem
#626 [18:42] <Capfan67> Kor, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang to recover your account.
#627 [18:43] <Capfan67> Fancypants1451, I'm now looking at Multiframe. It manipulates what goes on the screen and where. I can see why this would conflict with a game needing to draw graphics.
#628 [18:44] <Fancypants1451> it didnt do this with any other game witch is why im not sure why it did it with this one
#629 [18:44] <mattym> Fancypants1451, Minecraft uses very different display software/libraries.
#630 [18:44] <Fancypants1451> ok... interesting...
#631 [18:45] <Capfan67> Fancypants1451, The documentation says you can enable/disable Multiframe from the tray. Did you try to disable and test earlier?
#632 [18:45] <Fancypants1451> in order to install multiframe, i needed to first install a previous version of miscrosoft.NET
#633 [18:45] <Fancypants1451> dont click that site..... thats jsut the tile of the program
#634 [18:46] <Fancypants1451> from the tray?? not sure i know what that is
#635 [18:46] <mattym> Fancypants1451, That should not effect it. Probably just an issue when the multiframe software was running.
#636 [18:47] <Fancypants1451> multiframe was never runnning... i just needed it to enable freesync on my monitor
#637 [18:47] <Capfan67> Fancypants1451, Windows has a section of the task bar with small icons for running processes that have notifications and settings. Your volume display and wifi connection are there. That's the Windows Tray.
#638 [18:48] <Fancypants1451> ahhh, that. yeah it was never there
#639 [18:48] <Capfan67> Fancypants1451, Multiframe adds an icon (a 9 section green waffle looking grid) to the tray to manage it.
#640 [18:48] <Fancypants1451> yupp i knnow, it was never there
#641 [18:48] <Capfan67> Fancypants1451, Well, that's what I get for reading the documentation then. =)
#642 [18:49] * Kor [webchat@d75-157-99-9.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#643 [18:49] <Fancypants1451> welp.
#644 [18:49] <Capfan67> Fancypants1451, Anyway, if there is a way to turn it on and off, you *might* be able to have it installed, but disabled, when you want to play Minecraft.
#645 [18:49] <Capfan67> Fancypants1451, Anyway, I'm *very* glad we narrowed down the cause.
#646 [18:50] <Fancypants1451> its unistalled but freesync is still enabled..yay... i still have a problem now that i didnt even know was a real thing
#647 [18:51] <Fancypants1451> but yes, exititng that we found it
#648 [18:52] * XaerithCrow [webchat@75-120-23-56.dyn.centurytel.net] has joined #minecrafthelp
#649 [18:53] <Fancypants1451> so what do i do now, the game runs but still its not running normally
#650 [18:53] <XaerithCrow> ok so I cant get into my skyfactory anymore but regular game runs fine
#651 [18:54] <XaerithCrow> https://paste.ubuntu.com/p/Mmyw7PrSPy/
#652 [18:54] <XaerithCrow> theres the diagnostic it was asking for
#653 [18:54] <mattym> ??> XaerithCrow mods
#654 [18:54] <Absol> XaerithCrow: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#655 [18:54] <Absol> XaerithCrow: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#656 [18:54] <mattym> Fancypants1451, What about it isnt running normally?
#657 [18:55] <XaerithCrow> crashes every time I try to load the game
#658 [18:55] * Ed [webchat@dynamic-acs-24-144-229-54.zoominternet.net] has joined #minecrafthelp
#659 [18:55] <Ed> hello
#660 [18:55] <Ed> i have a questiom
#661 [18:56] <Ed> I was wondering how i would be able to get a refund on minecraft java edition
#662 [18:56] <Lurks> Ed that's probably why u're here
#663 [18:56] <Lurks> u'll have to contact mojang for refund, i believe
#664 [18:57] <mattym> ??> Ed account/refund
#665 [18:57] <Absol> Ed: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#666 [18:57] <Ed> ok. i sent them an email and it recommended that i see if my problem could be solved here. thanks for the help
#667 [18:58] * Ed [webchat@dynamic-acs-24-144-229-54.zoominternet.net] has quit. (Client Quit)
#668 [18:58] <Fancypants1451> as i said before, the game separates itself from everything else and creates a sort of digital HDMI input, superimposed on the same HDMI chnannel so that all i can see is the client, but i cant interact with anything other than the client... no windows button, no alt tab... and whenever i launch the game my monitor goes blank then starts up back up
#669 [18:58] <Fancypants1451> on HDMI1 as ioff i changed my HDMI input to another, however this is not the case and i only have one imput pluged in anyway ... all very intersting but still a problem
#670 [18:59] <mattym> Fancypants1451, That still just sounds like its on fullscreen
#671 [19:00] <Fancypants1451> normaly when it was full screen, and i pressed alt tab, it would take me out of the game
#672 [19:00] <Fancypants1451> now itr doesnt
#673 [19:00] <Fancypants1451> and also i cant use puss to talk on discord if im in game now,
#674 [19:00] <Fancypants1451> push*
#675 [19:03] <Fancypants1451> anyone there?
#676 [19:04] <mattym> Fancypants1451, I forget what they called it, but there was a feature AMD cards had that may be causing that.
#677 [19:04] <mattym> Fancypants1451, Just a moment.
#678 [19:04] <Fancypants1451> awesome thanks
#679 [19:05] <mattym> Fancypants1451, Just one monitor right?
#680 [19:05] <Fancypants1451> yup
#681 [19:05] <mattym> Fancypants1451, Ok, wouldnt be that then either.
#682 [19:05] * erratic [~paige@212.188.60.66] has quit. (Ping timeout: 190 seconds)
#683 [19:05] <Fancypants1451> ok. :(
#684 [19:15] <mattym> Fancypants1451, Looking at the model number from the dxdiag, it shows your display as a TV. I would say its possible its one of the TV functions, but that would not explain the inability to control other programs on the PC itself.
#685 [19:18] * Shifter [webchat@c-67-183-255-3.hsd1.wa.comcast.net] has joined #minecrafthelp
#686 [19:19] <Shifter> when i click play on the launcher it keeps crashing on the mojang screen and i dont know why
#687 [19:19] <mattym> ??> Shifter av/adwcleaner
#688 [19:19] <Absol> Shifter: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#689 [19:19] <Absol> Shifter: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#692 [19:31] * spoon030 [webchat@174-23-29-99.slkc.qwest.net] has joined #minecrafthelp
#693 [19:32] <spoon030> How can I look up my old username with my account email?
#694 [19:44] * JomarMC [webchat@c-71-235-116-62.hsd1.ct.comcast.net] has joined #minecrafthelp
#695 [19:44] <JomarMC> Hi
#696 [19:44] <JomarMC> Hi
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#698 [19:50] * Joegenda [webchat@99.255.2.180] has joined #minecrafthelp
#699 [19:51] <Joegenda> Tried logging into my account, didn't work. Says it was migrated in December but im like 95% sure i didn't do that
#700 [19:51] <Joegenda> Could also be that idk what a Mojang account log in would look like
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#706 [20:22] <LuisH> Was wondering if i can reset my password with a different email address that i made with my account.
#707 [20:22] <Capfan67> LuisH, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#708 [20:23] <Capfan67> LuisH, It sounds like you don't know your password *and* don't have access to email. If that's the case, you'll need to contact Mojang Customer Support.
#709 [20:23] <Capfan67> LuisH, I can provide a link if you need one.
#710 [20:23] <LuisH> yes i do need the link
#711 [20:24] <Capfan67> ??> LuisH account/send-email
#712 [20:24] <Absol> LuisH: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#713 [20:24] <LuisH> that is my problem im having
#714 [20:24] <Absol> LuisH: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#718 [20:40] * MiniDbil [webchat@bas19-montreal02-76-65-136-68.dsl.bell.ca] has joined #minecrafthelp
#719 [20:41] <MiniDbil> My minecraft keeps crashing when i launch it
#720 [20:41] <MiniDbil> what can i do?ç
#721 [20:42] <Capfan67> Hi MiniDbil
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#723 [20:51] * Danny [webchat@222-152-31-10-fibre.sparkbb.co.nz] has joined #minecrafthelp
#724 [20:51] <Danny> Hello?
#725 [20:51] <Lurks> Danny hi?
#726 [20:51] <Danny> Is this minecraft support
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#729 [21:57] * Greg [webchat@c-67-189-130-199.hsd1.ny.comcast.net] has joined #minecrafthelp
#730 [21:58] <Greg> Hi folks ... just installed a docking station for my laptop and now Minecraft Java crashes when I try to start it
#731 [21:59] <Capfan67> Greg, Do you get an error number or description?
#732 [22:00] <Greg> checking
#733 [22:00] <Greg> Is this what you mean ? "GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#734 [22:02] <Greg> Worked beautifully before I set up the docking station. Has to have something to do with the fact that everything is now coming through the USB (data, graphics, etc) - but I have no idea how to solve this
#735 [22:05] <Capfan67> Greg, That's usually a driver or hardware issue. Let's see what you have:
#736 [22:05] <Capfan67> ??> Greg win/dxdiag
#737 [22:05] <Absol> Greg: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#738 [22:08] <Greg> Paste the dxdiag dump here?
#739 [22:08] <Capfan67> Greg, paste the link to the page here.
#740 [22:11] <Greg> https://paste.ubuntu.com/p/HrFYgNmTWN/
#741 [22:11] <Greg> That right? First time for ALL of this ;)
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#743 [22:12] <Capfan67> Greg, "Card name: DisplayLink USB Device" <-- What is this device? Do you have a USB based video connection?
#744 [22:13] <Greg> I do now, yes, through this docking station
#745 [22:13] <Capfan67> Greg, Does minecraft run without the docking station?
#746 [22:14] <Greg> It did just fine, yes, before I set up the docking station
#747 [22:14] <lucasindahouse> i bought minecraft a long time ago (before notch left) and im unsure what email/username/password i used. anyway to find out without emailing mojang? i have an idea of what i used but im not sure if its correct or not
#748 [22:14] <Capfan67> Greg, I'm unaware of Minecraft being compatible with USB based graphics.
#749 [22:15] <Capfan67> lucasindahouse, We are volunteers who help with technical issues. Only Mojang can solve account issues. The only advice I could offer is look at your email history for your transaction ID and game logs for the username.
#750 [22:16] <Greg> So you mean there's no solution but uninstalling the dock?
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#753 [22:17] <Capfan67> Greg, I'm not saying it can't work, I'm just saying I'm unaware of any solutions.
#754 [22:17] <Capfan67> Greg, Generally speaking, USB based graphics are not designed for gaming.
#755 [22:17] <Greg> Ok thanks Cap - I appreciate your reply!
#756 [22:18] <lucasindahouse> thanks a bunch Capfan67, i already tried contacting but was just curious if you could help. ill do that youve been really helpful
#757 [22:18] <lucasindahouse> thanks a bunch Capfan67, i already tried contacting but was just curious if you could help. ill do that youve been really helpful
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#760 [22:34] <babco> is there anyone here
#761 [22:34] * john [webchat@174-086-028-057.dhcp.chtrptr.net] has joined #minecrafthelp
#762 [22:34] <Capfan67> babco, There are lots of anyones here.
#763 [22:35] <babco> so i bought minecraft nearly 7 years ago when i was younger and had played it on an email that until today i had no access to
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#765 [22:35] <babco> ive changed my mojang password and it says that the account is already migrated but whenever i try and login it says invalid password or email
#766 [22:36] <Capfan67> babco, Did you migrate the accouint?
#767 [22:36] <babco> i tried before and it says that i did
#768 [22:37] <Capfan67> babco, I'm trying to figure out if someone stole the account and migrated instead of you. Let's try this a different way. Do you remember the character name?
#769 [22:37] <babco> yes
#770 [22:37] <babco> babco
#771 [22:38] <john> what if you cant get in the old account at all to switch it and you have an account
#772 [22:38] <Capfan67> babco, Unchanged, that's a good sign. It is also a Mojang account (Migrated). So, you changed your password, but still can't login? When did you change your password?
#773 [22:38] <Capfan67> john, Are you asking what to do if you don't know your password?
#774 [22:39] <babco> just barely, i have access to the email
#775 [22:39] <john> yes i cant remember it at all it was save my computer now it not on there at all
#776 [22:40] <Capfan67> john, Was your account a legacy account (login with username) or MOjang account (login with email)?
#777 [22:40] <Capfan67> babco, What I asked was *when* did you change your password? Within the last hour?
#778 [22:40] <babco> yeah within the last 15 minutes or so
#779 [22:41] <Capfan67> ??> babco login/throttle
#780 [22:41] <Absol> babco: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#781 [22:41] <Absol> babco: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#782 [22:41] <john> i did that it still wont let me in at all . it says i did on 3 19 18n but i not had access to the account in 4 years
#783 [22:41] <Capfan67> babco, So, give it an hour, with *no* logins, then try again.
#784 [22:41] <Capfan67> john, That's not what I asked you. I asked if it's a Legacy or Mojang account.
#785 [22:42] <john> mojang
#786 [22:42] <john> for java on pc
#787 [22:42] <Capfan67> john, Ok. Did you try resetting your password? If so, did you get a reply email?
#788 [22:43] <john> i did i still cant get in it at all
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#790 [22:44] <Capfan67> john, So, you were able to reset your password successfully, but still can't login? Are you able to login to Mojang.com?
#791 [22:45] <john> i cant even get in with it . my user name was nightmare77 and i have no clue what my pass word was for mojang on here
#792 [22:45] <babco> ill check back in an hour thanks for your help
#793 [22:47] <babco> one question, if i migrated the account, would it use my old email or the new one? with the password i reset
#794 [22:47] <Capfan67> john, Ok, earlier you said you successfully changed your password, which means you logged into Mojang.com. But now, you say you didn't. I'm getting mixed signals here. Let's backup a bit. When you tried to reset your password, did you get a system email reply?
#795 [22:48] <Capfan67> babco, Your account is migrated now. When you migrate the account, you associate it with a Mojang account. The email would be whatever email you used to crate the Mojang account, *regardless* of the original email.
#796 [22:48] <john> i upset with it is all i can get to the change user name of the screen when i log in but that bout far as i can go. then i try get back in i cant get in even with [ass word was changed
#797 [22:49] <john> i did it broutght me here
#798 [22:50] <Capfan67> john, I can't tell if that's a yes or a no. If you can log into Mojang.com, we can look for malware on your system blocking your login to the game. If you can't get into Mojang.com, you'll need to conatact Mojang Support.
#799 [22:50] <Capfan67> john, The direction here was for *technical* issues, not account issues. Sometimes software blocks logins to the launcher, though you *should* be able to log into Mojang.com.
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#801 [22:51] <Capfan67> john, This is why I'm trying to figure out what you can and can't log into.
#802 [22:53] <john> i can get to the part where it says user name an windows system update but when i log back out and try play game it comes back to same place an i have an account but cant play it
#803 [22:54] <Capfan67> john, Neither the website nor the launcher would say "windows system update". I have no idea what you're describing.
#804 [22:56] <john> it the page where it says my games minecraft for windows 10 my subsriptions my gift codes . i can get to that screen but cant get in the game
#805 [22:57] <Capfan67> john, Ok, so you can log into the web page and look at your account. But you can't log into the Launcher. Is that correct?
#806 [22:57] <john> yes what i need to do
#807 [22:58] <Capfan67> john, That might be caused by incompatible software or malware. Let's look:
#808 [22:58] <Capfan67> ??> john tools/hjt
#809 [22:58] <Absol> john: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#810 [22:58] <Absol> john: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#812 [23:15] <babco> im back and i have tried to login but with no success
#813 [23:22] <Capfan67> babco, So, just to confirm, you successfully changed your password, but still can't login to Mojang.com. Is that correct?
#814 [23:23] <babco> so the original account email is the only email that allows me to change password, the other email that i used to migrate it has no password resets.
#815 [23:24] <babco> when i put i forgot my password the email didnt receive any emails from mojang to change password
#816 [23:25] <Capfan67> babco, Ok, not receiving system emails moves us down a specific path. Once you stop receiving system emails, there isn't any self service function you have access to. You *must* contact Mojang to recover your account.
#817 [23:25] <Capfan67> babco, I can provide the link if you need.
#818 [23:27] <babco> i have sent multiple emails and havent heard a response in over a week
#819 [23:28] <Capfan67> babco, Do you mean you filled out the support request form online?
#820 [23:28] <babco> yes
#821 [23:28] <Capfan67> babco, Response time is about a month right now: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#822 [23:29] <babco> oh wow, okay i guess ill check back in a while
#823 [23:29] <Capfan67> babco, submitting the request multiple times backs up the system even further.
#824 [23:29] <Capfan67> babco, I wish I had a magic pill for you. Sadly, only Mojang can fix it for you.
#825 [23:30] <babco> its okay thanks for your help, ill check back in the next month or so if i dont hear back
#826 [23:30] <Capfan67> babco, Bookmark that page. You can monitor the date.
#827 [23:30] <Capfan67> babco, They update that page each work day (Sweden time, of course).