#1 [00:12] * jack [webchat@cpe-120-152-20-91.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#2 [00:13] * jack is now known as Guest48343
#3 [00:13] <Guest48343> my minecraft says can not download forge 1.8
#4 [00:14] <Capfan67> ??> Guest48343 mods
#5 [00:14] <Absol> Guest48343: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#6 [00:14] <Absol> Guest48343: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#7 [00:14] <Guest48343> yea
#8 [00:14] <Guest48343> mods
#9 [00:15] <Capfan67> Guest48343, That was a command, so that Absol would give you the blurb about where to get help with modded clients.
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#11 [00:49] * musket [webchat@74.39.161.233] has joined #minecrafthelp
#12 [00:50] <musket> hello, im trying to run continuum shaders but i keep getting exit code 805306369, no crash logs are being made and it only happens when i bob up and down in water
#13 [00:50] <Capfan67> ??> musket mods
#14 [00:50] <Absol> musket: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#15 [00:50] <Absol> musket: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#18 [00:54] <musket2> i was told you guys help with optifine users?
#19 [00:54] <Capfan67> musket2, As you can see from the channel header, "We only support non-modded current releases." No mod support here.
#20 [00:54] <musket2> ah okay, i was told you guys helped optifine
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#28 [02:27] * vegancookie [webchat@87-126-38-28.ip.btc-net.bg] has joined #minecrafthelp
#29 [02:28] <vegancookie> Hello, I'm vegancookie, my account was stolen, and I cannot take it back, because the E-mail is changed, can i get some help?
#30 [02:29] <Galaxy_2Alex> vegancookie, Have you already submitted an account support request to Mojang?
#31 [02:29] <vegancookie> Yes I did
#32 [02:29] <Galaxy_2Alex> vegancookie, Wait for them to answer.
#33 [02:29] <vegancookie> They cannot, because the email is changed
#34 [02:30] <Galaxy_2Alex> vegancookie, Did you not give them a different contact email address when you contacted them?
#35 [02:30] <vegancookie> yes i did, but there was no answer from them
#36 [02:30] <Galaxy_2Alex> vegancookie, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#37 [02:31] <vegancookie> I will try this one, arigato gozaimasu!
#38 [02:37] <vegancookie> The only way to prove them that my email was changed is to show them the paid code, but I cannot find it, because I bough the game with Windows 10 email adress then I switched the account to my personal email. is there another way to prove them that the account is mine?
#39 [02:38] <Galaxy_2Alex> vegancookie, Wait for them to answer please.
#40 [02:52] * Ciz [webchat@202-161-101-163.tpgi.com.au] has joined #minecrafthelp
#41 [02:52] <Ciz> guys
#42 [02:52] <Galaxy_2Alex> Ciz, Hello
#43 [02:52] <Ciz> I had a minecraft acc on my mac and i decided to transfer it to my xbox one can i do this for free?
#44 [02:53] * Ciz [webchat@202-161-101-163.tpgi.com.au] has quit. (Client Quit)
#45 [02:54] <Galaxy_2Alex> Ciz, If you are refering to Xbox One, no, you cannot. If you bought the game for Mac before October 2018, you have a free code for the Windows 10 Edition in your Mojang Account: https://account.mojang.com
#46 [02:54] * Ciz [webchat@202-161-101-163.tpgi.com.au] has joined #minecrafthelp
#47 [02:54] <Galaxy_2Alex> Ciz, If you are refering to Xbox One, no, you cannot. If you bought the game for Mac before October 2018, you have a free code for the Windows 10 Edition in your Mojang Account: https://account.mojang.com
#48 [02:55] <Ciz> Ya i got the windows 10 edition
#49 [02:55] <Ciz> So there is no way i can get it on xbox for free
#50 [02:56] * Ciz [webchat@202-161-101-163.tpgi.com.au] has quit. (Client Quit)
#51 [02:59] * Ciz [webchat@202-161-101-163.tpgi.com.au] has joined #minecrafthelp
#52 [03:01] <Galaxy_2Alex> Ciz, No, you will have to buy the game again on the Xbox.
#53 [03:01] <Ciz> Seriously
#54 [03:01] <Ciz> Wait what about mobile
#55 [03:01] <Ciz> iphone 6
#56 [03:01] <Ciz> to be exact
#57 [03:01] <Galaxy_2Alex> Ciz, Mobile is seperate as well, you can buy it from the App Store for the iPhone 6.
#58 [03:02] <Ciz> So either way i gotta spend money
#59 [03:02] <Galaxy_2Alex> Ciz, Correct.
#60 [03:02] <Ciz> k Thank u so much
#61 [03:02] <Ciz> cya
#62 [03:02] <Ciz> cya
#63 [03:02] * Ciz [webchat@202-161-101-163.tpgi.com.au] has left #minecrafthelp
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#65 [03:06] <Anchit> Hey! I started a server on my computer and i can join it locally but when i ask my friend to join from my pubic ip it gives the error: io.netty.channel.abstractchannel$annotatedconnectexception timed out. What can I do?
#66 [03:08] <Galaxy_2Alex> Anchit, Your port forwarding isn't set it correctly, or something is blocking the connection. Alternatively, he may have made a typo when entering the IP address into his client.
#67 [03:09] <Anchit> I checked for the typo and made him disable his firewall but it doesn't seem to make a difference
#68 [03:10] <Galaxy_2Alex> Anchit, Could be your Firewall, could be your Antivirus, could be Malware on your system, could be your Router having issues.
#69 [03:10] <Galaxy_2Alex> ??> Anchit av/adwcleaner
#70 [03:10] <Absol> Anchit: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#71 [03:10] <Absol> Anchit: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#72 [03:10] <Galaxy_2Alex> ??> Anchit av/malwarebytes
#73 [03:10] <Absol> Anchit: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#74 [03:10] <Absol> Anchit: Download it here: https://www.malwarebytes.org/
#75 [03:11] <Absol> Anchit: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
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#78 [03:33] <Anchit> I recently created a server on my computer and i can join it locally but when my friend tries to join through the public IP it gives the error: io.netty.channel.abstractchannel$annotatedconnectexception timed out. I've already checked for typos, made him remove his firewall and removed the malware from my computer using a software given to me by a
#79 [03:33] <Anchit> previous channel here. What can I do?
#80 [03:34] <Galaxy_2Alex> Anchit, Check if the server is pingable: https://dinnerbone.com/minecraft/tools/status/
#81 [03:36] <Anchit> I tried to ping it and it said "Unfortunately, we were unable to contact this server. Please check the address is correct and that it is reachable from the internet."
#82 [03:41] <Galaxy_2Alex> Anchit, As I said: Something may not be correctly set up with the port forwarding. It may also be that your router is faulty, or maybe even your Internet Service Provider is blocking it.
#83 [03:43] <Anchit> What can I do about the Internet Service Provider blocking my server?
#84 [03:43] <Galaxy_2Alex> Anchit, It's a long shot, but you could try contacting them about it.
#85 [03:44] <Anchit> Ok thanks a lot. I really appreaciate the help
#86 [03:45] <Anchit> *appreciate
#87 [03:58] * Nick7 [webchat@cpe-101-191-78-91.nb04.nsw.asp.telstra.net] has joined #minecrafthelp
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#89 [04:08] * Sky [webchat@185.24.124.7] has joined #minecrafthelp
#90 [04:32] * rost [webchat@92.184.117.60] has joined #minecrafthelp
#91 [04:34] <rost> hey, i haven't logged in in like 10 yrs, i don't remember my minecraft username. I need it for the account migration. any idea if i can find/change it without cust support?
#92 [04:35] <Galaxy_2Alex> rost, So you don't know anything about your account, just have a hunch that you used to own an account?
#93 [04:36] <rost> nope, i have my old minecraft account (mail and password), just not my username...
#94 [04:36] <Galaxy_2Alex> rost, email address could be enough (they can't do anything with the password so don't send it to them). Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#95 [04:37] <Galaxy_2Alex> ??> rost account/trans-id
#96 [04:37] <Absol> rost: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#97 [04:37] <Galaxy_2Alex> ??> rost account/send-email
#98 [04:37] <Absol> rost: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#99 [04:37] <Absol> rost: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#100 [04:37] <Galaxy_2Alex> rost, If you are unable to recover your transaction ID, even after thoroughly reading the help article Absol linked, contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#101 [04:38] <rost> okay, txs
#102 [04:38] * Sky [webchat@185.24.124.7] has quit. (Quit: webchat.esper.net)
#103 [04:41] <rost> just another question, i bought the game more than 10 yrs ago, i'm pretty sure it wasn't even the final version. All that to say that it's really been a while... is there a possibility that they won't be keen on helping me out bc i don't have enough details/evidence of purchase?
#104 [04:42] <Galaxy_2Alex> rost, If you can't prove that you are the owner of the account, they won't be able to help you, it's as simple as that.
#105 [05:26] * Amstrup [webchat@5634113b.rev.stofanet.dk] has joined #minecrafthelp
#106 [05:27] <Amstrup> Hi, I'm getting an "io.netty.channel.abstractchannel$annotatedconnectexception" error when trying to connect to a server
#107 [05:28] <Galaxy_2Alex> Amstrup, Connection Refused to Timed Out?
#108 [05:28] <Galaxy_2Alex> or*
#109 [05:28] <Amstrup> Connection refused
#110 [05:28] <Galaxy_2Alex> ??> Amstrup av/adwcleaner
#111 [05:28] <Absol> Amstrup: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#112 [05:28] <Absol> Amstrup: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#113 [05:29] * Amstrup [webchat@5634113b.rev.stofanet.dk] has quit. (Client Quit)
#114 [05:32] * Amstrup [webchat@5634113b.rev.stofanet.dk] has joined #minecrafthelp
#115 [05:32] <Amstrup> Hi again, I've just tried using the cleanup-tool and rebooted, it didn't fix the issue :/
#116 [05:33] <Galaxy_2Alex> Amstrup, Restart your router. Also make sure you aren't using a VPN or similar tool. Also, uninstall Norton and McAfee if you have either of those.
#117 [05:34] <Amstrup> I won't be able to play with Norton installed at all?
#118 [05:34] <Galaxy_2Alex> Amstrup, It's known to cause issues, plus it's a horrible Antivirus program.
#119 [05:37] * AltairAO [webchat@cav84-1-88-184-177-240.fbx.proxad.net] has joined #minecrafthelp
#120 [05:38] <AltairAO> Hey; I need help, I can't connect my account
#121 [05:41] * Amstrup [webchat@5634113b.rev.stofanet.dk] has joined #minecrafthelp
#122 [05:43] * Amstrup [webchat@5634113b.rev.stofanet.dk] has quit. (Client Quit)
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#124 [05:46] <Amstrup> I've tried uninstalling Norton and are getting the "Allow access" pop-ups for Java TM, but I still can't connect
#125 [05:46] <Galaxy_2Alex> AltairAO, What does it say when you try?
#126 [05:46] <Galaxy_2Alex> Amstrup, Have you tried restarting your Router?
#127 [05:47] <Amstrup> Not yet, let me try that. And thanks for the help btw :)
#128 [05:47] * Amstrup [webchat@5634113b.rev.stofanet.dk] has quit. (Client Quit)
#129 [06:11] * YaValfi [webchat@87.228.90.52] has joined #minecrafthelp
#130 [06:11] <YaValfi> Здраствуйте
#131 [06:12] <YaValfi> Русские есть?
#132 [06:12] <Galaxy_2Alex> YaValfi, We only operate in English here.
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#135 [06:39] * heroalex1901 [webchat@2-108-202-206-cable.dk.customer.tdc.net] has joined #minecrafthelp
#136 [06:43] <heroalex1901> i cant login to my account on minecraft ist a long time så i cant remember my password to my account and i cant remember the email its hookt op to my account name is heroalex1901 pleas can you help me?
#137 [06:50] * chaoder [webchat@c122-106-157-186.carlnfd1.nsw.optusnet.com.au] has joined #minecrafthelp
#138 [06:50] <Capfan67> heroalex1901, Did you change your name to "FajnyJakup" last year?
#139 [06:51] <heroalex1901> no
#140 [06:51] <Capfan67> heroalex1901, It would appear that your account has been stolen: https://namemc.com/name/heroalex1901
#141 [06:51] <Capfan67> heroalex1901, To recover your account, you will need to contact Mojang Customer Support:
#142 [06:51] <Capfan67> ??> heroalex1901 account/send-email
#143 [06:51] <Absol> heroalex1901: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#144 [06:51] <Absol> heroalex1901: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#145 [06:53] <chaoder> can someone help me login to minecraft.net because nothing happens when i click the log in button
#146 [06:54] <Capfan67> chaoder, Sometimes that's caused by incompatible or malicious software. Sometimes it's ad blockers and/or browser plugins. Let's look at what you have running:
#147 [06:54] <Capfan67> ??> chaoder tools/hjt
#148 [06:54] <Absol> chaoder: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#149 [06:54] <Absol> chaoder: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#150 [06:55] <Capfan67> chaoder, ...and a side question, are you able to log into the Launcher?
#151 [06:56] <chaoder> i havent purchased the game yet
#152 [06:56] <Capfan67> chaoder, Ah, I see.
#153 [06:58] <chaoder> when i inspect element for the button "CORS request did not succeed"
#154 [06:59] <Capfan67> chaoder, So, you're stuck on the Registration page then? If so, does the "create account" button not transition from green to grey when you hover over it?
#155 [06:59] <chaoder> i already have an account
#156 [06:59] <chaoder> and the button does change to green when i hover over it
#157 [06:59] <chaoder> for login
#158 [06:59] <Capfan67> chaoder, Ok, so the Create Account button worked, but the login button does not.
#159 [07:00] <chaoder> both work
#160 [07:00] <Capfan67> chaoder, So, it transitions from green to grey when you mouse-over, but clicking does nothing?
#161 [07:00] <chaoder> yep
#162 [07:01] <Capfan67> chaoder, Ok, I've seen this from a number of people over the last couple of months, and I'm gathering as much info as I can to report. I greatly appreciate the element inspection.
#163 [07:02] <Capfan67> chaoder, Some people have luck with different browsers, others don't. In some cases, they had to resort to using their mobile for account management.
#164 [07:02] <Capfan67> chaoder, If you're wanting to login for a download link, I can give you the direct link.
#165 [07:02] <chaoder> yes please
#166 [07:03] <Capfan67> chaoder, https://launcher.mojang.com/download/MinecraftInstaller.msi
#167 [07:03] <chaoder> thankyou
#168 [07:07] <heroalex1901> im sending an email just i a sec and thank you for the help
#169 [07:07] <Capfan67> heroalex1901, You're most welcome. Best of luck with the account recovery.
#170 [07:08] <heroalex1901> thank you
#171 [07:08] <Capfan67> heroalex1901, Be sure to monitor that "when-will-I-hear" link provided by Absol. The response time is a bit long right now.
#172 [07:10] <heroalex1901> ok
#173 [07:10] <heroalex1901> ok
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#181 [08:44] * Espercorn kicked Webchat550 from #minecrafthelp (Reason: ebchat550 :Banned: Please use your Minecraft name / nickname to enter the chat.)
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#183 [08:51] * Absol kicked MrDicksson from #minecrafthelp (Reason: rDicksson :Keep it civilized, you are just a human being)
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#185 [09:43] * Stewiexds [webchat@dslb-088-066-222-071.088.066.pools.vodafone-ip.de] has joined #minecrafthelp
#186 [09:44] <Stewiexds> I don´t have Access to my Minecraft-Account anymore. I think my Account has been hacked and he changed the E-Mail and password. Can someone help me with this?
#187 [09:45] <Capfan67> Stewiexds, Has your character name been changed? If you're not sure I can look it up if you remember your character name.
#188 [09:45] <Stewiexds> my Username is the same as here in the Chatroom
#189 [09:46] <Capfan67> Stewiexds, Did you change your name to quaReX?
#190 [09:46] <Stewiexds> No. i didn´t. That must be the dude who hacked it right?
#191 [09:46] <Capfan67> Stewiexds, It appears your account has been stolen: https://namemc.com/search?q=Stewiexds
#192 [09:47] <Capfan67> Stewiexds, You'll need to contact Mojang Customer Support to recover your account. Do you need a link?
#193 [09:47] <Stewiexds> I´ve already done that
#194 [09:47] <Stewiexds> But it takes a while...
#195 [09:47] <Capfan67> Stewiexds, Ok. Sounds like you're on track. Just a matter of waiting then.
#196 [09:48] <Stewiexds> yeah but thanks for the support. Thumbs up!
#197 [09:49] * Joshrod [webchat@cpc1-stok20-2-0-cust3392.1-4.cable.virginm.net] has joined #minecrafthelp
#198 [09:50] <Joshrod> Hi is there anyone here ?
#199 [09:50] <Capfan67> Joshrod, There are lots of anyones here.
#200 [09:50] <Joshrod> okay great
#201 [09:50] <Joshrod> i need account help and i can't find where official mojang/minecraft support is
#202 [09:51] <Joshrod> basically ive had a minecraft account forever and never made a mojang account and now i can't work out how to link my original minecraft account to my new mojang account
#203 [09:51] <Capfan67> Joshrod, This channel is volunteer community support for Java Edition technical issues. We help with account issues when they're technical in nature, such as VPN blocking or malware. For actual account issues, we direct people to the appropriate Mojang help pages.
#204 [09:51] <Joshrod> so any ideas where best to go
#205 [09:52] <Capfan67> Joshrod, Legacy migration is done here: https://account.mojang.com/migrate
#206 [09:52] <Capfan67> Joshrod, What part are you having trouble with?
#207 [09:52] <Joshrod> i tried that but i don't know the original email i bought the game with i bought it in alpha
#208 [09:52] <Joshrod> i know my user and password
#209 [09:52] <Capfan67> Joshrod, Knowing the original email is necessary. Without it, you can't self-service migrate. You'll need to contact Mojang support.
#210 [09:53] * Chloe [webchat@cpc114120-lee213-2-0-cust1559.7-1.cable.virginm.net] has joined #minecrafthelp
#211 [09:53] <Capfan67> Joshrod, Do you need the link to submit a support request?
#212 [09:53] <Joshrod> Yes i've realised that that's why i came here how do i contact mojang support i can't find an email or livechat function
#213 [09:53] <Joshrod> Please
#214 [09:54] <Capfan67> Joshrod, Mojang has no live chat. All support is by email. You request support through this web form:
#215 [09:54] <Capfan67> ??> Joshrod account/send-email
#216 [09:54] * Chloe [webchat@cpc114120-lee213-2-0-cust1559.7-1.cable.virginm.net] has quit. (Client Quit)
#217 [09:54] <Absol> Joshrod: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#218 [09:54] <Absol> Joshrod: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#219 [09:54] <Joshrod> Transaction ID
#220 [09:54] <Joshrod> ?
#221 [09:55] <Capfan67> Joshrod, Here's the help page, explaining how to find and/or recover your Transaction ID:
#222 [09:55] <Capfan67> ??> Joshrod account/trans-id
#223 [09:55] <Absol> Joshrod: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#224 [09:55] <Joshrod> All i have is my username and password i set this up 10 years ago when alpha released
#225 [09:56] <Capfan67> Joshrod, there's a section on that page for purchases during that time period.
#226 [09:56] <Joshrod> Okay thanks guys
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#229 [10:14] * kn0cker [webchat@aftr-95-222-31-175.unity-media.net] has joined #minecrafthelp
#230 [10:16] <kn0cker> Hello everyone, I have a Problem logging into my MC Account. I only know the Nickname "fr3kgamer6199". I dont have access to my Account-mail and lost my password. And i didnt migrated the old MC to a mojang acc. Thx in advanced for helping me. LG kn0cker
#231 [10:16] <Capfan67> kn0cker, Hi
#232 [10:17] <Capfan67> kn0cker, Legacy self service requires knowing your email. If you don't, you'll need to contact Mojang Customer Support. Do you need a link?
#233 [10:17] <Capfan67> kn0cker, ...let me back that up...
#234 [10:18] <Capfan67> kn0cker, I see the name was changed in 2015, and that the account is Migrated and now Mojang account. Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#235 [10:18] <Capfan67> kn0cker, In your case, if you don't have access to the email account, and don't know your credentials, you are back to contacting Mojang Customer Support. Again, if you need a link, I can provide one.
#236 [10:19] <kn0cker> that would be nice
#237 [10:19] <kn0cker> thank you so much for helping me, i forogt that i already migrated
#238 [10:19] <Capfan67> ??> kn0cker account/send-email
#239 [10:19] <Absol> kn0cker: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#240 [10:19] <Absol> kn0cker: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#241 [10:20] <Capfan67> kn0cker, If you don't have your transaction ID, here's the help page on recovering it:
#242 [10:20] <Capfan67> ??> kn0cker aftr-95-222-31-175.unity-media.net
#243 [10:20] <Capfan67> ??> kn0cker account/trans-id
#244 [10:20] <Absol> kn0cker: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#250 [10:41] * FBK_Error [webchat@178-117-162-182.access.telenet.be] has joined #minecrafthelp
#251 [10:42] <FBK_Error> hello, if I open the Debug-screen I don't see my coördinations. What am I supposed to do?
#252 [10:43] <Capfan67> FBK_Error, Hi. There is a setting in options for that. Do you need help finding it?
#253 [10:43] <FBK_Error> yes, please.
#254 [10:43] <Capfan67> FBK_Error, Also, if this is only on a specific server, that setting is controlled by the server.
#255 [10:43] <Capfan67> FBK_Error, Stand by. Let me fire up my client.
#256 [10:43] <FBK_Error> tell me what to do.
#257 [10:44] * Akabane [webchat@m90-135-214-43.cust.tele2.lt] has joined #minecrafthelp
#258 [10:44] <Akabane> Hello
#259 [10:44] <Capfan67> FBK_Error, For single player, it's a game rule. Assuming 1.13.2, issue the command: /gamerule reducedDebugInfo false
#260 [10:45] <FBK_Error> it's an unknown command
#261 [10:45] <Capfan67> FBK_Error, You must have cheats enabled. The easiest way to use /gamerule is to Open to LAN, and enable cheats.
#262 [10:46] <FBK_Error> sorry I need to go.
#263 [10:46] <FBK_Error> sorry I need to go.
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#268 [10:50] <JustMeTimo> Hey, ive got an issue with my Minecraft, it freezes at the Mojang screen
#269 [10:50] <Capfan67> JustMeTimo, Hi.
#270 [10:50] <Morpheus> JustMeTimo, Hey, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#271 [10:50] <Morpheus> ??> JustMeTimo tools/hjt
#272 [10:50] <Absol> JustMeTimo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#273 [10:50] <Absol> JustMeTimo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#274 [10:50] * Morpheus winks at Capfan67
#274 [10:50] <Capfan67> *receeds to the shadows*
#275 [10:50] <mooshroom> anyone know how to fix this issue? https://i.imgur.com/nGoFo5j.jpg
#276 [10:51] <Morpheus> mooshroom, That looks like a graphics issue to me, let's get a dxdiag so I can see if you've got the latest drivers installed:
#277 [10:51] <Morpheus> ??> mooshroom win/dxdiag
#278 [10:51] <Absol> mooshroom: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#279 [10:52] * JustMeTimo [webchat@217-62-67-128.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#280 [10:52] * iets [webchat@178-117-162-182.access.telenet.be] has joined #minecrafthelp
#281 [10:53] <iets> Hello. When I want to open the debug page, I don't see my coördinations. What do I need to do?
#282 [10:53] * JustMeTimo [webchat@217-62-67-128.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#283 [10:53] <JustMeTimo> https://paste.ubuntu.com/p/wqm29pmN9F/
#284 [10:53] <Capfan67> iets/FBK_Error, hello again. Did you test the command I provided?
#285 [10:53] <JustMeTimo> Minecraft freezes at Mojang scren
#286 [10:54] <JustMeTimo> how you mean?
#287 [10:54] <iets> I don't know how I need to toggle cheats on.
#288 [10:54] <mooshroom> https://pastebin.com/qjjQ9hRz
#289 [10:54] <Morpheus> JustMeTimo, You've got a bit of bundleware called 'premieropinion'. Running the following tool will remove it and you'll be able to play minecraft again:
#290 [10:54] <Morpheus> ??> JustMeTimo av/adwcleaner
#291 [10:54] <Absol> JustMeTimo: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#292 [10:54] <Absol> JustMeTimo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#293 [10:55] <Capfan67> iets, What you need to do is disable the world setting that you've enabled in your single player world. Rather you *choose* to do so is up to you.
#294 [10:56] <Morpheus> mooshroom, Download and run this driver: https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-15-40-6th-Gen-?product=88358
#295 [10:56] * JustMeTimo [webchat@217-62-67-128.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#296 [10:56] <Capfan67> iets, There is another spot to look: Options > Chat settings > Reduced Debugin Info:
#297 [10:56] <Capfan67> iets, Make sure that setting is "Off".
#298 [10:56] <iets> that is toggled on.
#299 [10:56] <iets> ok.
#300 [10:56] <mooshroom> I'll try that, thanks
#301 [10:57] * JustMeTimo [webchat@217-62-67-128.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#302 [10:57] <JustMeTimo> Done
#303 [10:57] <iets> thank you! It worked. Bye!
#304 [10:57] <iets> everything is ok. Thank you very much.
#305 [10:58] <Morpheus> JustMeTimo, Great! I also noticed you were using the brave browser which is known to sometimes block your connection to the minecraft.net login servers. If you start to get this issue, switch to another browser and it should fix it :)
#306 [10:58] <JustMeTimo> i will remove it
#307 [10:59] * JustMeTimo [webchat@217-62-67-128.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#308 [11:00] * JustMeTimo [webchat@217-62-67-128.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#309 [11:00] <JustMeTimo> Thanks you so much! it worked!
#310 [11:01] <Morpheus> JustMeTimo, No problem! Enjoy playing :)
#311 [11:01] <JustMeTimo> Thanks! Keep up the great work!
#312 [11:01] * JustMeTimo [webchat@217-62-67-128.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#313 [11:01] <mooshroom> https://i.imgur.com/lJPKwbE.png
#314 [11:01] * iets [webchat@178-117-162-182.access.telenet.be] has quit. (Quit: webchat.esper.net)
#315 [11:01] <Morpheus> That's strange, one second
#316 [11:02] <Morpheus> You're running it off a virtual machine I see
#317 [11:02] <mooshroom> 1.13 works without an issue, but I'm trying to get it to work with older verions
#318 [11:03] <Morpheus> As far as I can tell, it's using their own display adapter which could be the cause of your graphics issue
#319 [11:05] <mooshroom> I'll try mess around with the settings a little
#320 [11:05] <Akabane> how to fix this? https://i.imgur.com/G5hU2e2.png
#321 [11:05] <Akabane> its in my lang
#322 [11:05] <Akabane> but maybe you know what to do?
#323 [11:06] <Morpheus> Akabane, I'd like to run a check for any programs which could be the cause of your error: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#324 [11:06] <Morpheus> ??> Akabane tools/hjt
#325 [11:06] <Absol> Akabane: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#326 [11:06] <Absol> Akabane: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#327 [11:12] <Akabane> https://i.imgur.com/azdMwMk.png I got this error when runing hjt
#328 [11:12] * zeus [webchat@user-5-173-136-74.play-internet.pl] has joined #minecrafthelp
#329 [11:12] <Morpheus> That's because you didn't run it as administrator, we don't use it to edit host files so you can just click 'ok' and continue following the steps
#330 [11:13] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#331 [11:15] <Akabane> https://paste.ubuntu.com/p/Wsnsq2Fh6b/
#332 [11:15] <Akabane> there
#333 [11:16] <Morpheus> Akabane, Follow the steps which Absol is about to send:
#334 [11:16] <Morpheus> ??> Akabane av/adwcleaner
#335 [11:16] <Absol> Akabane: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#336 [11:16] <Absol> Akabane: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#337 [11:16] <Morpheus> ??> Akabane av/eset
#338 [11:16] <Absol> Akabane: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#339 [11:16] <Absol> Akabane: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#340 [11:16] <Morpheus> Also remove zenmate
#341 [11:18] * PabloHuan [webchat@bzq-79-181-227-84.red.bezeqint.net] has joined #minecrafthelp
#342 [11:18] <PabloHuan> hello, i have tried to log in to my minecraft but it seems it doesnt let me
#343 [11:19] <PabloHuan> i have checked the password,waited and nothing happened
#344 [11:20] <PabloHuan> Absol
#345 [11:23] * zeus [webchat@user-5-173-136-74.play-internet.pl] has quit. (Quit: webchat.esper.net)
#346 [11:27] * mooshroom [~mooshroom@92.40.249.115.threembb.co.uk] has joined #minecrafthelp
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#348 [11:27] <mooshroom> no luck, but thank you for the help
#349 [11:34] <Morpheus> PabloHuan, Hey. When you try to login, does it give you any message? If so, what is that message?
#350 [11:35] <Morpheus> mooshroom, No problem, it may be worth giving them a message and see if they know anything about the issue
#351 [11:45] * Krasio0o2 [webchat@213.169.52.53] has joined #minecrafthelp
#352 [11:45] <Krasio0o2> how to delete Crash report on minecraft??
#353 [11:46] <Morpheus> Krasio0o2, Howdy. May I ask why you want to delete a crash report? If you're getting a crash, we can help solve it here
#354 [11:50] * Olliwer [webchat@91-152-241-204.elisa-laajakaista.fi] has joined #minecrafthelp
#355 [11:50] <Krasio0o2> do you speak bg?
#356 [11:50] * Olliwer [webchat@91-152-241-204.elisa-laajakaista.fi] has quit. (Client Quit)
#357 [11:51] <Morpheus> Krasio0o2, This is english only support but I can link you to a translator if you'd like one
#358 [11:52] <Krasio0o2> do you have skype how to sen you a picture
#359 [11:52] <Morpheus> ??> Krasio0o2 imgur
#360 [11:52] <Absol> Krasio0o2: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#361 [11:52] <Krasio0o2> send*
#362 [11:52] <Krasio0o2> ok
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#366 [12:15] <wildwind> my Minecraft game I ought is only a few days/weeks old. I have everything updated and I keep getting booted because it says java error
#367 [12:16] <Batistewla> Sorry for English because I'm using google translator but then today I went to migrate my account and when I finished I did not see a message on the screen saying that a confirmation email had arrived in my email but so far nothing has happened
#368 [12:18] * Batistewla [webchat@177-94-94-129.dsl.telesp.net.br] has quit. (Client Quit)
#369 [12:19] <wildwind> I have emailed in a statement on whats going on twice now and still no response. its frustrating to have paid so much for a game you cant play
#370 [12:19] * mooshroom [~mooshroom@92.40.249.115.threembb.co.uk] has joined #minecrafthelp
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#372 [12:26] * ghost [webchat@104.245.166.89] has joined #minecrafthelp
#373 [12:26] * ghost is now known as Guest63517
#374 [12:26] <Guest63517> k so your website says Minecraft on xbox game pass well on my game pass Minecraft is still 35 cad dollars
#375 [12:27] <Guest63517> ??????
#376 [12:27] <Guest63517> anyone even on here
#377 [12:27] <Guest63517> or another proff that Mojang is a complete joke
#378 [12:28] <Capfan67> Guest63517, Couple of things...
#379 [12:28] <Capfan67> Guest63517, We aren't Mojang. We are community volunteers who help solve Java Edition technical issues, outside of the game.
#380 [12:28] <Guest63517> oh well shit
#381 [12:28] <Absol> Guest63517: Please keep it civil
#382 [12:29] <Guest63517> mojang needs to get there stuff togeather worst company in the world for support on there game
#383 [12:29] <Capfan67> Guest63517, Second, Your question isn't very clear, bit it sounds like you think Minecraft is a Play Anywhere title. It's not. So, Win10Edition is a separate purchase.
#384 [12:29] <Guest63517> lmao
#385 [12:30] <Guest63517> mojangs website says that the game is on xbox game pass bedrock version that works works with windows 10 and xbox but I guess I didn't read the website which is false advertising
#386 [12:31] <Guest63517> right oiff the main website "WHEN WHEN WHEN???
#387 [12:31] <Guest63517> Minecraft will be available with Xbox Game Pass on April 4, so there’s less than a month to wait! UPDATE: Much less than a month, because it's April 4 today! It’ll be the Bedrock version of the game, which has cross-play with Nintendo Switch, Windows 10, Gear VR, iOS and Android."
#388 [12:31] <Capfan67> Guest63517, Here's the page on the subject. It clearly states that it's not a Play Anywhere title: https://support.xbox.com/en-US/games/game-titles/minecraft-better-together-update
#389 [12:31] * Guest63517 [webchat@104.245.166.89] has quit. (Quit: webchat.esper.net)
#390 [12:32] <wildwind> please can any one answer my question
#391 [12:33] <Capfan67> wildwind, I'm joining a conference in 15 minutes, but I'll see if we can get there quickly.
#392 [12:33] <Capfan67> wildwind, your game is crashing? Do you see an error number or description when it crashes?
#393 [12:34] <wildwind> yes
#394 [12:34] <Capfan67> wildwind, What is that error? If you're not sure, I can give you instructions to create a paste with the game log.
#395 [12:34] <wildwind> A fatal error has been detected by the Java Runtime Environment:
#396 [12:36] <Capfan67> wildwind, That's not a complete error. Let's try looking at the log:
#397 [12:36] <Capfan67> ??> wildwind launcher/log
#398 [12:36] <Absol> wildwind: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#399 [12:36] * Lee5 [webchat@05417b7b.skybroadband.com] has joined #minecrafthelp
#400 [12:36] <Lee5> Hello
#401 [12:37] <Lee5> ??
#402 [12:37] <wildwind> I have the whole message that was just the first thing it said
#403 [12:38] <Capfan67> wildwind, Can you paste the log per the instructions? It'll likely make the process faster.
#404 [12:38] <Capfan67> Lee5, I'm not ignoring you, but I'll be leaving in just a few minutes. Do you have a quick question?
#405 [12:38] <Lee5> Hello i cant get into my acount my mother has passed away i cant get into the email acount to reset the password
#406 [12:39] <Capfan67> Lee5, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you'll need to contact Mojang Customer Support. Do you need a link?
#407 [12:40] <Lee5> Yes please!
#408 [12:40] <Capfan67> ??> Lee5 account/send-email
#409 [12:40] <Absol> Lee5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#410 [12:40] <Absol> Lee5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#412 [12:44] <wildwind> ugh trying to paste it and it wont let me
#413 [12:44] <Capfan67> wildwind, did you put something in the "poster" field?
#414 [12:45] <wildwind> no just tried to sut and paste it here
#415 [12:48] <Capfan67> wildwind, I need to step into a staff meeting. Hopefully another helper will be along shortly to help you.
#416 [12:48] <wildwind> ok
#417 [12:49] <Morpheus> wildwind, Pop something into the poster field, then click the 'paste!' button
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#419 [13:08] * bartben [webchat@owa.national.anglican.ca] has joined #minecrafthelp
#420 [13:08] <bartben> Hello
#421 [13:08] <bartben> I am having trouble accessing my old Minecraft account
#422 [13:08] <bartben> Username: bartben
#423 [13:08] <bartben> I have had trouble migrating
#424 [13:08] <Morpheus> bartben, Hey. When you try to migrate, do you get any sort of message?
#425 [13:09] <bartben> It say's my new email address already has an account but when i go to it, it's not bartben
#426 [13:09] <bartben> it says I haven't purchased the game
#427 [13:09] <bartben> but i bought it many many years ago
#428 [13:10] <Morpheus> I can confirm that the account was migrated, if you didn't do that then you'll need to email mojang:
#429 [13:10] <Morpheus> ??> bartben account/send-email
#430 [13:10] <Absol> bartben: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#431 [13:10] <Absol> bartben: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#432 [13:10] <bartben> Thanks Morpheus
#433 [13:10] <bartben> How am i to find what email it was migrated to?
#434 [13:10] <Morpheus> bartben, Only mojang can do that, ask them in the email :)
#435 [13:10] <bartben> Absol As i bought the game so long ago, i don't have access to the transaction ID
#436 [13:11] <bartben> Morpheus Thank you
#437 [13:11] <bartben> As i have migrated that account, once i find the email i migrated it to, i'll have access to the game again? Correct?
#438 [13:15] <Morpheus> bartben, If you migrated it, then yes. For the transaction ID here is a page which you might find helpful:
#439 [13:15] <Morpheus> ??> bartben account/trans-id
#440 [13:15] <Absol> bartben: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#442 [13:30] * Selphie12 [webchat@37.228.244.51] has joined #minecrafthelp
#443 [13:31] <Selphie12> is anyone actually here to help?
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#447 [13:38] <Lurks> Selphie12 post your question & someone might be here or get back to you
#448 [13:44] <Selphie12> My minecraft account was migrated to Mojang and i don't think I'm the one that did it. I submitted a ticket already but that was 2 weeks ago and it looks like support is still a month behind. All i want is to log in and play the game
#449 [13:45] <wildwind> im back
#450 [13:46] <wildwind> any one here to finish helping me
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#453 [13:56] * mooshroom [~mooshroom@92.40.249.115.threembb.co.uk] has joined #minecrafthelp
#454 [13:57] <tuplik> I want to download MINECRAFT CLASSIC TEXTURE PACK, but when you click on "get this item" the page is empty.
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#459 [14:05] * luuk [webchat@adsl-84-226-28-240.adslplus.ch] has joined #minecrafthelp
#460 [14:05] <luuk> hello, my friend has made a server and i tried to join by filling in the ip adress, but i get the following error: io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#461 [14:09] * lee5 [webchat@pool-100-35-30-5.nwrknj.fios.verizon.net] has joined #minecrafthelp
#462 [14:10] <lee5> ERROR MESSAGE: Cant connect to server, trustAnchours must be open
#463 [14:10] * luuk [webchat@adsl-84-226-28-240.adslplus.ch] has quit. (Quit: webchat.esper.net)
#464 [14:10] <lee5> Im running MacOS 10.14.4 18E226
#465 [14:12] * silly1401 [webchat@88-111-243-125.dynamic.dsl.as9105.com] has joined #minecrafthelp
#466 [14:12] <lee5> it use to work fine until i updated my mac and Java software
#467 [14:14] <silly1401> I can't seem to purchase minecraft, whenever I put in my details it says "An error occurred while placing order, please verify credit card info and try again". I've followed the instructions on mojang.com but it didn't seem to do anything. I've contacted my bank as well but they said my account was fine and I should contact Mojang. I'm still waitin
#468 [14:14] <silly1401> g for a reply, can anyone help?
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#471 [14:20] * Nep [webchat@d27-96-32-98.nap.wideopenwest.com] has joined #minecrafthelp
#472 [14:21] <Nep> i bought and installed minecraft from the website yesterday but loading the launcher only shows a black screen. i've tried uninstalling and reinstalling, restarting my computer, and letting it sit for hours with no change.
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#475 [14:32] <Morpheus> tuplik, Hey. Is that for bedrock edition?
#476 [14:32] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#477 [14:37] <tuplik> no it is java edition
#478 [14:37] <Morpheus> For java edition you don't need to buy resource packs, you can download them
#479 [14:37] <Morpheus> This is the best site to use as it's trusted: https://minecraft.curseforge.com/texture-packs
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#482 [14:40] * Porkyle [~Porkyle@178-55-210-36.bb.dnainternet.fi] has joined #minecrafthelp
#483 [14:44] <tuplik> Does anyone know where to download CLASSIC TEXTURE PACK?
#484 [14:45] <Morpheus> https://minecraft.curseforge.com/projects/old-default-texture-pack
#485 [14:46] <Morpheus> Wait, that may be the wrong one
#486 [14:47] <Morpheus> This may be what you're looking for: https://minecraft.curseforge.com/projects/old-default-beta-edition?gameCategorySlug=texture-packs&projectID=79023
#487 [14:48] * Porkyle [~Porkyle@178-55-210-36.bb.dnainternet.fi] has quit. (Ping timeout: 202 seconds)
#488 [14:48] <tuplik> Thank you and goodbye.
#489 [14:49] <Morpheus> tuplik, Your welcome. Enjoy the resourcepack
#490 [14:50] * tuplik [webchat@cl118.net100.tcservis.cz] has quit. (Quit: webchat.esper.net)
#491 [14:53] * Jahli_Grene [webchat@c-76-27-67-77.hsd1.ut.comcast.net] has joined #minecrafthelp
#492 [14:54] <Jahli_Grene> Minecraft installs of the Java edition appear to install executables these days... Is there somewhere one can pick up .jar files instead?
#493 [14:55] * Porkyle [~Porkyle@37-136-0-63.rev.dnainternet.fi] has joined #minecrafthelp
#494 [14:55] <Morpheus> Jahli_Grene, There isn't a .jar installer for minecraft, I can link you to the .exe if you don't like the .msi though
#495 [14:57] <Jahli_Grene> I'm hoping to get minecraft running on Linux on DeX... I've tried the Linux installers, but I really just need the Java bits
#496 [14:57] <Morpheus> Have you tried the bottom one on this page? https://www.minecraft.net/en-us/download/alternative/
#497 [14:59] <Jahli_Grene> checking...
#498 [15:00] * Porkyle [~Porkyle@37-136-0-63.rev.dnainternet.fi] has quit. (Ping timeout: 198 seconds)
#499 [15:02] <Jahli_Grene> yes, I tried that... The executable didn't work for me... I'll see if I can work with what's there... Thanks for your help!
#500 [15:02] <Morpheus> No problem, good luck!
#501 [15:20] * Porkyle [~Porkyle@178-55-160-184.bb.dnainternet.fi] has joined #minecrafthelp
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#503 [15:44] * Em6 [webchat@c-71-236-145-3.hsd1.or.comcast.net] has joined #minecrafthelp
#504 [15:45] <Em6> When I chat in my world I can see the chats of other players and chat back with them but when I
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#507 [15:47] <Em6> I can chat in any World and I can see the chats of other players and can chat back with them but when I am on any server, youcan’t see the chats of other players neither can I chat with them how do I fix this?
#508 [15:55] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#509 [15:56] * Capfan67 [~Capfan67@irc.urielsalis.me] has joined #minecrafthelp
#510 [15:57] * Capfan67 is now known as Guest78589
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#514 [16:00] * Foxy [webchat@c-76-125-102-123.hsd1.ar.comcast.net] has joined #minecrafthelp
#515 [16:01] * Foxy is now known as Guest13989
#516 [16:01] <Guest13989> Ive tried logging in, and I don't remember my password and I haven't received the password reset email and it has been hours.
#517 [16:04] * Jahli_Grene [webchat@c-76-27-67-77.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#518 [16:07] <Guest78589> Guest13989, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#519 [16:07] <Guest78589> Guest13989, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#520 [16:07] <Guest78589> ??> Guest13989 account/send-email
#521 [16:07] <Absol> Guest13989: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#522 [16:07] <Absol> Guest13989: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#523 [16:08] <Guest52068> Guest78589, capfan, /msg nickserv regain capfan67
#524 [16:09] <urielsalis> Guest78589, you might need to auth with /msg Nickserv identify first
#525 [16:11] <Guest13989> Absol ok thank you so much. Ill send an email and see what happens. I haven't been active for almost a year. So hopefully my account is just locked or something
#526 [16:11] * Guest78589 is now known as CapFan67
#527 [16:23] * wildwind [webchat@173-21-169-192.client.mchsi.com] has joined #minecrafthelp
#528 [16:27] <CapFan67> ??> wildwind launcher/log
#529 [16:27] <Absol> wildwind: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#530 [16:28] <CapFan67> wildwind, When creating the paste, fill in the Content and Poster fields, then click "Paste!".
#531 [16:32] * Emma [webchat@h118.92.134.40.static.ip.windstream.net] has joined #minecrafthelp
#532 [16:32] <Emma> I purchased minecraft java edition but is still says on the launcher play demo
#533 [16:34] <tyteen4a03> ??> Emma account/bugs/demo
#534 [16:34] <CapFan67> Emma, Log fully out of the launcher (upper right corner), then log in again.
#535 [16:34] <tyteen4a03> ??> Emma account/bug/demo
#536 [16:34] <Absol> Emma: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#537 [16:45] * Emma [webchat@h118.92.134.40.static.ip.windstream.net] has joined #minecrafthelp
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#539 [16:46] <Emma> i purchased minecraft java but i go to the launcher and it still says play demo
#540 [16:48] <tyteen4a03> Emma, Log fully out of the launcher (upper right corner), then log in again.
#541 [16:49] <Emma> ok that worked thank you
#542 [16:49] * Emma [webchat@h118.92.134.40.static.ip.windstream.net] has quit. (Client Quit)
#543 [16:52] * violet [webchat@h118.92.134.40.static.ip.windstream.net] has joined #minecrafthelp
#544 [16:52] <violet> I clicked the play button in the launcher but it keeps on saying error
#545 [16:52] <violet> and won't load
#546 [16:53] <urielsalis> violet, so it didnt work?
#547 [16:53] <violet> no i copied what popped up
#548 [16:54] <urielsalis> violet, what is the full error?
#549 [16:54] <violet> Unable to start Java. Error details: Access is denied. Filename on disk: javaw.exePath: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe Exists: file
#550 [16:54] <violet> that's what it says
#551 [16:55] <urielsalis> ??> violet win/reinst
#552 [16:55] <Absol> violet: You may need to reinstall the locally installed files that Minecraft puts into place.
#553 [16:55] <Absol> violet: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#554 [16:56] * ObViusFx [webchat@1el88-1-78-239-79-134.fbx.proxad.net] has joined #minecrafthelp
#555 [16:58] <violet> it worked thank you
#556 [16:59] * violet [webchat@h118.92.134.40.static.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#557 [16:59] * urielsalis waits 20 seconds
#557 [17:00] <ObViusFx> Hello, my name is anthony and I'm 15, I'm french.I have a problem because it's been a few months since I can not connect to my account minecraft premium and when I try to change my password via Mojang, I do not receive any email telling me that I have permission to change my password .. Help me, thank you very much.
#558 [17:00] <ObViusFx> cordially
#559 [17:01] <urielsalis> ??> ObViusFx account/send-email
#560 [17:01] <Absol> ObViusFx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#561 [17:01] <Absol> ObViusFx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#562 [17:03] * violet [webchat@h118.92.134.40.static.ip.windstream.net] has joined #minecrafthelp
#563 [17:04] <violet> i keep getting an error whenever i click play in the launcher and wont load
#564 [17:05] <ObViusFx> thank you all I will try
#565 [17:05] <urielsalis> violet, what error now?
#566 [17:05] <violet> Unable to start Java. Error details: Access is denied. Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe Exists: file
#567 [17:06] <urielsalis> voso it didnt work then?
#568 [17:06] <urielsalis> violet, so it didnt work then?
#569 [17:06] <violet> no
#570 [17:06] <urielsalis> ??> violet tools/hjt
#571 [17:06] <Absol> violet: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#572 [17:06] <Absol> violet: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#573 [17:07] * wildwind [webchat@173-21-169-192.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#574 [17:10] <ObViusFx> Hello, I inquired and I could not find my transaction Id in any of my emails what to do?
#575 [17:11] <Galaxy_2Alex> ObViusFx, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#576 [17:12] <ObViusFx> thx
#577 [17:13] * willowars [webchat@CPEa84e3fffa443-CMa84e3fffa440.cpe.net.fido.ca] has joined #minecrafthelp
#578 [17:14] <violet> https://paste.ubuntu.com/p/gdytcnqTMj/plain/ ok here
#579 [17:16] <Galaxy_2Alex> violet, That is not the full HJT log, please follow the instructions again, and make sure you copy the text from the whole text file.
#580 [17:16] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 180 seconds)
#581 [17:18] <violet> https://paste.ubuntu.com/p/Xy5bqG64SF/plain/
#582 [17:21] <Galaxy_2Alex> violet, PCMatic SuperShield, Comodo and McAfee are all Antivirus programs. Neither of them sound very good, and it's also very bad to have more than one Antivirus program.
#583 [17:21] <violet> so what should i do?
#584 [17:22] <Galaxy_2Alex> violet, Uninstall them one by one and check which one is causing the issue.
#585 [17:22] <violet> ok
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#588 [17:25] * ObViusFx [webchat@1el88-1-78-239-79-134.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#589 [17:29] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
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#592 [17:46] * dagupps [webchat@47.201.213.106] has joined #minecrafthelp
#593 [17:46] <dagupps> i forgot the email for my minecraft accout... help!
#594 [17:47] <dagupps> what do i do?
#595 [17:48] <CapFan67> dagupps, You'll need to contact Mojang Customer Support to sort that out:
#596 [17:48] * slop [webchat@cpe-192-180-227-38.kya.res.rr.com] has joined #minecrafthelp
#597 [17:48] <CapFan67> ??> dagupps account/send-email
#598 [17:48] <Absol> dagupps: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#599 [17:48] <Absol> dagupps: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#600 [17:49] <dagupps> i haven't played minecraft in years... what is the transaction ID?
#601 [17:50] <CapFan67> ??> dagupps account/trans-id
#602 [17:50] <Absol> dagupps: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#603 [17:53] <slop> Can anyone help with a small error? not game breaking, just pops up after a server crashed had to fix some corrupted chunks. I think item ids were changed after I drowned during the crashing and some things I dropped turned into different items
#604 [17:53] <slop> https://pastebin.com/aBt08eSs
#605 [17:55] <Galaxy_2Alex> slop, If that's on a Vanilla server, and you can reproduce it, please report it to the bug tracker: https://bugs.mojang.com
#606 [17:58] <slop> I don't think I can reproduce it, I'm just not sure what each of the lines mean exactly. It happened after a lan hosted world on a mac crashed due to maxing out the memory and I'm sure a few other files were corrupted. The village save files corrupted as well
#607 [17:59] <slop> logging into the server also recognized me as a new player and created a new player data file, which I thought was pretty odd
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#609 [18:06] * MrBetty [webchat@c-67-166-196-40.hsd1.ga.comcast.net] has joined #minecrafthelp
#610 [18:07] <MrBetty> hi whenever i try to play minecraft the mojang screen pops up but says not repsonding
#611 [18:07] <MrBetty> and it sucks bc i just bought it as well
#612 [18:10] <MrBetty> hello??
#613 [18:11] <Galaxy_2Alex> ??> MrBetty AV/ADWCLEANER
#614 [18:11] <Absol> MrBetty: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#615 [18:11] <Absol> MrBetty: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#617 [18:24] * dagupps [webchat@47.201.213.106] has quit. (Quit: webchat.esper.net)
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#619 [18:27] <MrBetty> i just came back from restarting pc
#620 [18:27] <Galaxy_2Alex> MrBetty, Try running the game now.
#621 [18:27] <MrBetty> k
#622 [18:28] * hjkink [webchat@71-222-0-174.lsv2.qwest.net] has joined #minecrafthelp
#623 [18:28] <MrBetty> nope still says not responding
#624 [18:28] <hjkink> I'm having trouble starting Optifine on the Minecraft Launcher
#625 [18:28] <MrBetty> OOOOH WAIT NVM
#626 [18:28] <Galaxy_2Alex> ??> hjkink mods
#627 [18:28] * MrBetty [webchat@c-67-166-196-40.hsd1.ga.comcast.net] has quit. (Client Quit)
#628 [18:28] <Absol> hjkink: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#629 [18:28] <Absol> hjkink: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#630 [18:29] <hjkink> ah heck ok
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#635 [19:32] * Reril1 [webchat@24-230-220-85.dr.cgocable.ca] has joined #minecrafthelp
#636 [19:33] <nightwing95> so my game wont open... i can open an old version,but even then i cant load or create new world. it says not responding when trying to click anywhere. ive uninstalled minecraft and java, updated my graphics card, replaced the whole .minecraft folder with a friends, and just about every other thing ive read about online... i have played it on this p
#637 [19:33] <nightwing95> c before, not sure when or why it quit working
#638 [19:33] <Reril1> my game crash again and again
#639 [19:33] <Reril1> help
#640 [19:34] <Galaxy_2Alex> ??> nightwing95 av/adwcleaner
#641 [19:34] <Absol> nightwing95: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#642 [19:34] <Absol> nightwing95: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#643 [19:34] <Galaxy_2Alex> ??> Reril1 av/adwcleaner
#644 [19:34] <Absol> Reril1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#645 [19:34] <Absol> Reril1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#646 [19:34] * kiranlila [webchat@c-24-15-48-166.hsd1.il.comcast.net] has joined #minecrafthelp
#647 [19:35] * Reril1 [webchat@24-230-220-85.dr.cgocable.ca] has quit. (Client Quit)
#648 [19:35] <kiranlila> Hi! Someone logged into my account and redeemed my free copy of the Windows 10 game from the app store. I talked to a Microsoft customer support person online and made sure that it was not redeemed by anyone in my family and I have verification of this conversation
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#650 [19:35] <kiranlila> Is there any way someone could help me with this issue?
#651 [19:35] <Galaxy_2Alex> kiranlila, You will have to contact Mojang.
#652 [19:36] <Galaxy_2Alex> ??> kiranlila mojang/email
#653 [19:36] <Absol> kiranlila: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#654 [19:36] <Absol> kiranlila: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#655 [19:37] <kiranlila> Ah I see. I emailed them earlier today - It says they're currently responding to people who contacted them before March 10th - I probably will not get a response back from them anytime today right?
#656 [19:37] <kiranlila> I could imagine they're busy!
#657 [19:38] <Galaxy_2Alex> kiranlila, Will be about 4 weeks for a response. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal.
#658 [19:39] <kiranlila> Yikes, that's too bad. My little cousin is in town today and wanted to play together, but it looks like I can't do that unless I have the Windows version of the game, right? Java applet probably won't work? You guys are great for volunteering your time to help everyone. Thanks for talking with me about the issue!
#659 [19:40] <kiranlila> She's playing the game on her IPad
#660 [19:40] <Galaxy_2Alex> kiranlila, No, Java Edition and the Bedrock Edition (the "Better Together" version) are not compatible with each other.
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#662 [19:41] <kiranlila> Alright, good to know.
#663 [19:41] <kiranlila> Thank you again for your help1
#664 [19:41] <kiranlila> *help!
#665 [19:41] <Galaxy_2Alex> kiranlila, No worries.
#666 [19:42] <nightwing95> i tried the malware program and it had no effect
#667 [19:42] <Galaxy_2Alex> ??> nightwing95 launcher/log
#668 [19:42] <Absol> nightwing95: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#669 [19:42] <Galaxy_2Alex> nightwing95, Please copy the log after the game has crashed.
#670 [19:45] <nightwing95> lol, well... it didnt crash!! i think it actually did work!!
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#672 [19:51] * chloe [webchat@234.42.233.220.static.exetel.com.au] has joined #minecrafthelp
#673 [19:51] <chloe> hi
#674 [19:52] <Galaxy_2Alex> chloe, Hello
#675 [19:52] <chloe> im trying to buy Minecraft
#676 [19:52] <chloe> and it keeps saying error please verify your card details
#677 [19:52] <chloe> ive called my bank
#678 [19:52] <chloe> they said my card is fine
#679 [19:53] <Galaxy_2Alex> chloe, International Transactions need to be enabled. Also, you cannot use a prepaid card, it has to be a full credit or debit card.
#680 [19:53] <chloe> yeah my bank says I have international transactions
#681 [19:53] <Galaxy_2Alex> chloe, You can try to use the card via Paypal as an alternative.
#682 [19:53] <chloe> and my card is a mastercard
#683 [19:53] <chloe> and its debit
#684 [19:54] <chloe> ive tried paypal
#685 [19:54] <chloe> says the same thing
#686 [19:54] * Lord_of_Life [~Lord@77.28.173.83] has quit. (Ping timeout: 202 seconds)
#687 [19:54] <Galaxy_2Alex> chloe, Contact their support, it's easier than going through Mojang's Account Support.
#688 [19:54] <chloe> how do I do that
#689 [19:55] <Galaxy_2Alex> chloe, paypal.com/support
#690 [19:55] <chloe> what do I say to them
#691 [19:55] <chloe> i don't think they are going to know what to do
#692 [19:55] <Galaxy_2Alex> chloe, Ask why your card isn't working with them.
#693 [19:55] <chloe> it osunds like its mojangs issue
#694 [19:55] <Galaxy_2Alex> chloe, Create a paypal account and try to add the card.
#695 [19:56] <Galaxy_2Alex> chloe, If it doesn't work, it's not Mojang's fault, it's something with your card. Paypal can potentially tell you what is going on, so you can go back to your bank and tell them the issue.
#696 [19:56] <chloe> its not my card
#697 [19:56] <chloe> i called my bank
#698 [19:56] <chloe> they said everything was fine
#699 [19:56] * Lord_of_Life [~Lord@77.28.171.12] has joined #minecrafthelp
#700 [19:56] <Galaxy_2Alex> chloe, Try adding the card to a Paypal account.
#701 [19:59] <chloe> i have
#702 [19:59] <chloe> trust me ive done all of this
#703 [20:00] <chloe> my card is hooked up yo my paypal
#704 [20:00] * Jon [webchat@pool-96-246-166-162.nycmny.fios.verizon.net] has joined #minecrafthelp
#705 [20:00] <Jon> Hello
#706 [20:01] <Galaxy_2Alex> chloe, Use that Paypal account to buy the game.
#707 [20:01] <Galaxy_2Alex> Jon, Hello
#708 [20:01] <Jon> I was wondering if I could get some help accessing my mojang account
#709 [20:01] <chloe> it says the same thing
#710 [20:01] <Galaxy_2Alex> Jon, How can we help?
#711 [20:01] <chloe> everytine i use paypal
#712 [20:01] <Jon> I forgot which email I used to connect to my account and forgot my password
#713 [20:01] <Galaxy_2Alex> chloe, Does it give you an error message on minecraft.net or paypal?
#714 [20:01] <Galaxy_2Alex> Jon, Have you already submitted an account support request to Mojang?
#715 [20:01] <Jon> Not yet
#716 [20:02] <Jon> Wanted to see if there is a faster way to recover my account
#717 [20:02] <Galaxy_2Alex> Jon, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#718 [20:02] <Galaxy_2Alex> ??> Jon account/trans-id
#719 [20:02] <Absol> Jon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#720 [20:02] <Galaxy_2Alex> ??> Jon account/send-email
#721 [20:02] <Absol> Jon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#722 [20:02] <Absol> Jon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#723 [20:02] <Jon> I don't have access to my email so I'm not sure how I could get my transaction ID
#724 [20:02] <Jon> I made my account many many many years ago
#725 [20:02] <Galaxy_2Alex> Jon, Check the pages Absol gave you, it includes how to recover the transaction ID.
#726 [20:06] * hallo [webchat@185-75-149-103.widsl.de] has joined #minecrafthelp
#727 [20:06] <hallo> Hallo
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#729 [20:06] <Galaxy_2Alex> hallo, Hello
#730 [20:07] <hallo> I have an old Minecraft Premium Account and forgotten my Username how can i get it become
#731 [20:07] <hallo> too change to ne account
#732 [20:07] <hallo> new
#733 [20:07] <Galaxy_2Alex> hallo, Have you already submitted an account support request to Mojang?
#734 [20:08] <hallo> yes
#735 [20:08] <Galaxy_2Alex> hallo, Wait for them to answer.
#736 [20:08] <hallo> okay
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#739 [20:29] * Fate_V [webchat@c-76-109-71-117.hsd1.fl.comcast.net] has joined #minecrafthelp
#740 [20:29] <Fate_V> Anybody know how I can get a stolen email back?
#741 [20:29] * Uber [webchat@c-66-30-248-100.hsd1.ma.comcast.net] has joined #minecrafthelp
#742 [20:29] <Uber> hello?
#743 [20:30] <Galaxy_2Alex> Fate_V, You mean a stolen Minecraft Account?
#744 [20:30] <Galaxy_2Alex> Uber, Hello
#745 [20:30] <Fate_V> Yeah
#746 [20:30] <Galaxy_2Alex> Fate_V, Have you already submitted an account support request to Mojang?
#747 [20:30] <Uber> have not
#748 [20:30] <Fate_V> ye
#749 [20:30] <Galaxy_2Alex> Uber, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#750 [20:30] <Galaxy_2Alex> Fate_V, Wait for them to answer.
#751 [20:30] <Uber> ok
#752 [20:30] <Fate_V> thats it?
#753 [20:30] <Uber> sure
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#755 [20:31] <Galaxy_2Alex> Fate_V, Wait for Mojang to answer your account support request.
#756 [20:31] <Fate_V> Thats all I can do?
#757 [20:32] <Galaxy_2Alex> Fate_V, If you already went through this article, it's all you can do: https://help.mojang.com/customer/portal/articles/361483
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#761 [20:39] <Epicblazer505> Hello, I can't log into my MC account. I finally decided to play again after a few years, but I can't migrate my old account to my new Mojang account because I don't have the code when I bought the game. I know my username and password though. Any tips? I've contacted Mojang days ago and they have not responded yet.
#762 [20:39] <Galaxy_2Alex> Epicblazer505, Wait for them to answer.
#763 [20:40] <Epicblazer505> It's been almost 2 weeks. Is that normal?
#764 [20:40] <Galaxy_2Alex> Epicblazer505, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#767 [20:42] * potato is now known as Guest61734
#768 [20:44] <Guest61734> i just made an account for minecraft.net and when i try to log in it gives me the captcha, when i finnish it i dont get logged in and the loggin button no longer works
#769 [20:45] <Galaxy_2Alex> Guest61734, Could be something blocking the connection on your PC, let's check tha tout.
#770 [20:45] <Galaxy_2Alex> Guest61734, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#771 [20:45] <Galaxy_2Alex> ??> Guest61734 tools/hjt
#772 [20:45] <Absol> Guest61734: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#773 [20:45] <Absol> Guest61734: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#774 [20:48] * kazoo [webchat@burlon0233w-130-02-50-101-25-104.dsl.bell.ca] has joined #minecrafthelp
#775 [20:49] <kazoo> hello i am unable to reset my email for a really old account becaust the old email is long gone what can i do
#776 [20:49] * olive [webchat@c-73-162-160-10.hsd1.ca.comcast.net] has joined #minecrafthelp
#777 [20:49] <Galaxy_2Alex> kazoo, Have you already submitted an account support request to Mojang?
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#779 [20:50] <kazoo> yes
#780 [20:50] <olive> any way to change my date of birth connected to my mojang account?
#781 [20:50] <Galaxy_2Alex> kazoo, Wait for them to answer.
#782 [20:50] <Galaxy_2Alex> olive, You'll have to contact Mojang.
#783 [20:51] <Galaxy_2Alex> ??> olive mojang/email
#784 [20:51] <Absol> olive: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#785 [20:51] <kazoo> that was months ago
#786 [20:51] <Absol> olive: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#787 [20:51] <Galaxy_2Alex> kazoo, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#798 [21:33] * myf8urf8 [webchat@c-98-220-5-216.hsd1.in.comcast.net] has joined #minecrafthelp
#799 [21:34] <myf8urf8> #minecrafthelp
#800 [21:34] <Galaxy_2Alex> myf8urf8, How can we help?
#801 [21:35] <myf8urf8> so im trying set up a server and move it from a thierd party to my computer when i set it up i cann connect but no one els can they get this errorio.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#802 [21:35] <Galaxy_2Alex> myf8urf8, That error means that something is blocking the connection.
#803 [21:36] <myf8urf8> how do i deduce what that is i turned off the firwall to see if that was it and it didnt help
#804 [21:36] <Galaxy_2Alex> myf8urf8, Could be Antivirus, could be Firewall, could be Malware, could be faulty router or issues with your Internet Service Provider.
#805 [21:38] <myf8urf8> hmm alright thx
#806 [22:49] * DecisionRekz_ [webchat@h182.91.117.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#807 [22:50] <DecisionRekz_> I cant access my acoount
#808 [22:50] <Galaxy_2Alex> DecisionRekz_, What does it say when you try?
#809 [22:51] <DecisionRekz_> i have a really long story as to why i cant access my account and it would help if i could talk to someone about it in private chat
#810 [22:51] <Galaxy_2Alex> DecisionRekz_, Have you already submitted an account support request to Mojang?
#811 [22:52] <DecisionRekz_> nope i can try that now
#812 [22:52] <Galaxy_2Alex> DecisionRekz_, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#813 [22:52] <Galaxy_2Alex> ??> DecisionRekz_ account/trans-id
#814 [22:52] <Absol> DecisionRekz_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#815 [22:52] <Galaxy_2Alex> ??> DecisionRekz_ account/send-email
#816 [22:52] <Absol> DecisionRekz_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#817 [22:52] <Absol> DecisionRekz_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#818 [22:53] <DecisionRekz_> thank yu
#819 [22:53] <DecisionRekz_> you*
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