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#7 [00:34] <Malibu_> my friend is having an issue launching his minecraft
#8 [00:34] <Galaxy_2Alex> Malibu_, What issue?
#9 [00:35] <Malibu_> he keeps getting this message: Unable to create directory. tlh_aa.json
#10 [00:35] <Galaxy_2Alex> ??> Malibu_ error/download
#11 [00:35] <Absol> Malibu_: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#12 [00:36] <Malibu_> ty
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#16 [01:21] * phxTripleH [webchat@cpe-75-87-105-138.kc.res.rr.com] has joined #minecrafthelp
#17 [01:22] <phxTripleH> I purchased the windows 10 edition of Minecraft and a mod pack "city mashup" however i just recently logged into the game and it won't let me play unless i purchase the game again.
#18 [01:37] * Murm [webchat@cpe-101-160-136-202.bpw5-r-036.win.vic.bigpond.net.au] has joined #minecrafthelp
#19 [01:38] <Murm> Hi
#20 [01:38] <Murm> What's the best thing to do if I can only remember my username - but not the email associated with it?
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#25 [02:09] * ericp [webchat@65-35-77-22.res.bhn.net] has joined #minecrafthelp
#26 [02:17] <ericp> I cant get the game to run stable online with its fps. I have been able to get single player to be constant at 20-30 fps. however I throught my computer had good enough specs to run and my internet is great. so can anyone help me figure this problem out? ive got radeon r7 series ( cant find exact version however) ive updated it through the pc, ive
#27 [02:17] <ericp> allowed Minecraft half my ram abilities at 6g( 12g ram). plus lowered video settings as much as possible. btw online fps ranges from 0-20 depending if I enter deeper into a server and not just base spawn.
#28 [02:36] <urielsalis> ericp: allocating more RAM makes it worse, leave it at the default 2GB
#29 [02:36] <urielsalis> ericp: a R7 is not that great of a GPU, so performance problems are expected
#30 [02:39] <ericp> ah okay I tried looking up and they said it helped that's why I tried that and thanks I honestly didn't know how good it was or not. got pre built computer so yeah.
#31 [02:48] * Paradox [webchat@cpe-172-193-124-52.nsw.foxtel.net.au] has joined #minecrafthelp
#32 [02:48] <Paradox> io.netty.channel.abstractchannel$annotatedconnectexception
#33 [02:48] <Paradox> is what i get when i try to login to my friends server pls help
#34 [02:50] * Greymagic27 is now known as Morpheus
#35 [02:54] * loch99 [webchat@203-206-83-144.dyn.iinet.net.au] has joined #minecrafthelp
#36 [03:00] <loch99> have not logged in to minecraft for a long time i purchased a full membership in 2012. I tried to access my account today and needed to change my password however there was some issue and i still cant login. I am also unable to remember my username can you please help thanks.
#37 [03:19] * Skyguy_junior [webchat@pD9F50B48.dip0.t-ipconnect.de] has joined #minecrafthelp
#38 [03:20] <Skyguy_junior> i have forgot my password bit it isnt coming a email
#39 [03:21] <Skyguy_junior> is there somebody?
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#42 [03:28] * loch99 [webchat@203-206-83-144.dyn.iinet.net.au] has joined #minecrafthelp
#43 [03:30] <Lulini> hi yesterday a friend gave me a minecraft premium gift code. So I registered and followed all the steps, but in the end when I got to the point of putting the name and then immediately after the product code, it processed everything but it was there like 10 minutes but nothing happened. Then I tried to always record it on the mojang page and then c
#44 [03:30] <Lulini> onnect to microsoft and took the code but when I want to download it it tells me that I can only play the demo. How should I do?
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#47 [03:38] <Morpheus> loch99, Hey. When you say there's an issue, what do you mean?
#48 [03:41] <loch99> it would not accept my changed password and could not login to my account
#49 [03:47] <urielsalis> ??> loch99 login/throttle
#50 [03:47] <Absol> loch99: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#51 [03:47] <Absol> loch99: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#52 [03:50] <loch99> ok I'll try in one hour thanks
#53 [05:03] * Gerben [webchat@62.140.137.139] has joined #minecrafthelp
#54 [05:04] <Gerben> I
#55 [05:04] <Gerben> I'm not recieving a verification email after I migrated it
#56 [05:05] <Morpheus> ??> Gerben account/resend-email
#57 [05:05] <Absol> Gerben: Click here to have Mojang resend the verification email: https://account.mojang.com/me/resendVerifyEmail
#58 [05:05] <Gerben> I tried already multiple times
#59 [05:06] <Morpheus> Gerben, Have you checked your spam filter? And if you're using gmail, have you checked the promotion/social tabs?
#60 [05:07] <Gerben> I did
#61 [05:07] <Gerben> I'm not using gmail
#62 [05:07] <Gerben> I
#63 [05:07] <Gerben> I'm using yandex
#64 [05:08] <Morpheus> Gerben, Contact mojang support and provide as much information as you can
#65 [05:08] <Morpheus> ??> Gerben account/send-email
#66 [05:08] <Absol> Gerben: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#67 [05:08] <Absol> Gerben: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#68 [05:08] <Gerben> I did that allready but thought this could help as well mabye
#69 [05:08] <Gerben> I don't have the transaction ID
#70 [05:09] <Morpheus> Gerben, If you didn't provide a transaction ID they should give you alternate ways to verify that you are the owner of the account
#71 [05:09] <Gerben> Since I bought an ufa account, I'm not the official owner
#72 [05:10] <Morpheus> Gerben, A UFA account?
#73 [05:11] <Morpheus> They bought an alt *sigh*
#74 [05:16] * Gerben [webchat@62.140.137.139] has joined #minecrafthelp
#75 [05:17] <Gerben> I bought an ufa but I didn't get a verification email
#76 [05:17] <Morpheus> Gerben, Buying alts goes against the minecraft EULA and we don't support them here, nor will mojang
#77 [05:18] <Gerben> Okay thnx for your help
#78 [05:18] <Morpheus> You're welcome. I would advise you buy the game from the official website instead of buying alts which can get your account suspended
#79 [05:19] <Gerben> I contacted mojang for it trough email
#80 [05:19] <Gerben> Can my account get banned now?
#81 [05:20] <Morpheus> Gerben, Only mojang can decide that
#82 [05:20] <Gerben> Okay well that would be fucked
#83 [05:20] <Absol> Gerben: Please keep it civil
#84 [05:21] <Gerben> I'm sorry
#85 [05:21] <Gerben> I'm sorry
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#87 [05:37] * Icecreaman72727 [webchat@60-241-125-253.static.tpgi.com.au] has joined #minecrafthelp
#88 [05:37] <Icecreaman72727> Hello, i recently forgot the email i used for my minecraft
#89 [05:38] <Icecreaman72727> however i remember my username and password
#90 [06:02] * Martim_Baptista [webchat@5ec11729.skybroadband.com] has joined #minecrafthelp
#91 [06:02] <Martim_Baptista> Hello
#92 [06:03] <Martim_Baptista> I need help with a cape issue
#93 [06:03] <Martim_Baptista> How do I check if a cape link is out of date
#94 [06:03] <Martim_Baptista> ?
#95 [06:03] <Martim_Baptista> How do I check if a cape link is out of date?
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#97 [06:26] * ItzTabz [webchat@199.194.63.148.rev.vodafone.pt] has joined #minecrafthelp
#98 [06:26] <ItzTabz> Hello my minecraft is crashing due to an error called "run out of memory"
#99 [06:27] <ItzTabz> I join a server then after about 1 hour i get an error in chat saying "Opengl: Run out of memory"
#100 [06:27] <ItzTabz> I have allocated 4gb ram to mc and i still get this error
#101 [06:27] * pepitas [webchat@177-106-097-245.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
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#104 [06:28] <ItzTabz> Hello my minecraft is crashing due to an error called "run out of memory"I join a server then after about 1 hour i get an error in chat saying "Opengl: Run out of memory" I have allocated 4gb ram to mc and i still get this error
#105 [06:30] * ItzTabz7 [webchat@199.194.63.148.rev.vodafone.pt] has joined #minecrafthelp
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#107 [06:35] * ItzTabz_ [webchat@199.194.63.148.rev.vodafone.pt] has joined #minecrafthelp
#108 [06:35] <ItzTabz_> Hello my minecraft is crashing due to an error called "run out of memory" I join a server then after about 1 hour i get an error in chat saying "Opengl: Run out of memory" I have allocated 4gb ram to mc and i still get this error
#109 [06:35] <ItzTabz> +capfan67
#110 [06:35] * vladur [webchat@88-149-226-152.v4.ngi.it] has joined #minecrafthelp
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#112 [06:36] <vladur> hi
#113 [06:36] <ItzTabz> Hi
#114 [06:36] <ItzTabz> Hello my minecraft is crashing due to an error called "run out of memory" I join a server then after about 1 hour i get an error in chat saying "Opengl: Run out of memory" I have allocated 4gb ram to mc and i still get this error
#115 [06:36] <ItzTabz> so yeah
#116 [06:36] <ItzTabz> this is my problem
#117 [06:36] <ItzTabz> i tried everything
#118 [06:36] <ItzTabz> adding more ram
#119 [06:36] <ItzTabz> removing some of my pvp mods
#120 [06:36] <ItzTabz> none of these worked
#121 [06:36] <vladur> i can't change email for use full version on minecraft
#122 [06:37] <ItzTabz> wdym?
#123 [06:37] <vladur> ?
#124 [06:37] <ItzTabz> what do you mean
#125 [06:37] <vladur> i can use only demo now
#126 [06:37] <ItzTabz> never had such a problem
#127 [06:37] <ItzTabz> also im not a helper xD
#128 [06:37] <vladur> i can't change meail for use full version
#129 [06:38] <ItzTabz> im trying to get help too
#130 [06:38] <vladur> ah ok :(
#131 [06:38] <ItzTabz> tag an operator
#132 [06:38] <ItzTabz> +mattym
#133 [06:38] <vladur> i never tag
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#137 [07:05] * skinnypiggy [webchat@host81-145-249-131.range81-145.btcentralplus.com] has joined #minecrafthelp
#138 [07:07] <skinnypiggy> My account login has stopped working. One day i could log in fine, woke up the day after and it kept saying it was an invalid username or password. I believe my account was either hacked or has been migrated without my knowledge and i need help to get access to my account back.
#139 [07:14] <Morpheus> skinnypiggy, What's your username?
#140 [07:20] <skinnypiggy> its a legacy account with the username skinnypiggy
#141 [07:20] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Quit: left4dead)
#142 [07:20] <Morpheus> The account did get migrated, did you do it?
#143 [07:21] <skinnypiggy> I attempted to do a migration, but was told i needed a transaction ID to do so, which i don't have, so I thought it couldn't be migrated. It is possible that it was migrated when i asked but i never got any confirmation of such an event.
#144 [07:22] <Morpheus> skinnypiggy, It is possible, but it should have sent you an email about it being migrated
#145 [07:23] <skinnypiggy> Can you see which email it was migrated to? Cause i definitely didnt get an email on the email i expected, but it may be on a different adress
#146 [07:24] <Morpheus> skinnypiggy, I can't sadly, I'd email mojang and ask them to confirm that you migrated it:
#147 [07:24] <Morpheus> ??> skinnypiggy account/send-email
#148 [07:24] <Absol> skinnypiggy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#149 [07:24] <Absol> skinnypiggy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#150 [07:26] <skinnypiggy> I've emailed them before but i never get anywhere cause they need the transaction ID, which i don't have. Its a legacy account from 2009 and the transaction ID is basically as good as lost forever.
#151 [07:26] <Morpheus> ??> skinnypiggy account/trans-id
#152 [07:26] <Absol> skinnypiggy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#153 [07:26] <Morpheus> If that still doesn't help, try asking for alternate verification mothds
#154 [07:26] <Morpheus> methods*
#155 [07:26] <skinnypiggy> ok thx
#156 [07:27] * whitty123 [webchat@cpc106805-live29-2-0-cust195.17-2.cable.virginm.net] has joined #minecrafthelp
#157 [07:28] <whitty123> my minecraft will not launch
#158 [07:28] <Morpheus> whitty123, Hey. When you try to launch it do you get any error?
#159 [07:28] <whitty123> no it comes up with the mojang and then says npt responding
#160 [07:29] <Morpheus> whitty123, That issue is usually due to malware blocking the game from launching, let's take a look at your running processes: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#161 [07:29] <Morpheus> ??> whitty123 tools/hjt
#162 [07:29] <Absol> whitty123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#163 [07:29] <Absol> whitty123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#164 [07:32] <whitty123> https://paste.ubuntu.com/p/zMyKfqYHhy/
#165 [07:33] <Morpheus> whitty123, I can see your issue straight away, you've got a bit of bundleware installed called 'premieropinion' which is known to cause your issue, running the following tool will remove the malware and in turn fix your minecraft:
#166 [07:33] <Morpheus> ??> whitty123 av/adwcleaner
#167 [07:33] <Absol> whitty123: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#168 [07:33] <Absol> whitty123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#169 [07:55] * Lord_of_Life_ [~Lord@77.28.167.128] has joined #minecrafthelp
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#171 [08:05] * Driaron [webchat@94.107.93.75] has joined #minecrafthelp
#172 [08:06] <Driaron> Loss of my minecraft account
#173 [08:12] * xiaowei233v [webchat@45.76.110.137.vultr.com] has joined #minecrafthelp
#174 [08:13] <Driaron> hello
#175 [08:13] <xiaowei233v> hello,I have some questions of my mojang account login!(sorry with my weak English that may seems not to be so polite)
#176 [08:15] <Driaron> I can not log in to my minecraft account anymore. It was created in 2013 and I wanted to connect after 4 years of absence
#177 [08:15] <Driaron> xiaowei tu es francais ?
#178 [08:15] <xiaowei233v> nope,I'm chinese
#179 [08:16] <Driaron> aw okay ;)
#180 [08:16] <xiaowei233v> XD
#181 [08:16] <xiaowei233v> Well,when I log in my account at "account.mojang.com/login" , It says Error! Unknown e-mail address or password.Then I check my account and password.They are all right.gosh
#182 [08:17] <Driaron> Sorry but I'm not part of the support I'm waiting for help too
#183 [08:17] <xiaowei233v> I went to reset my password by my email and I can receive it and reset it successfully
#184 [08:17] <xiaowei233v> lol
#185 [08:21] <Driaron> I can not log in to my minecraft account anymore. It was created in 2013 and I wanted to connect after 4 years of absence
#186 [08:21] * xiaowei233v [webchat@45.76.110.137.vultr.com] has joined #minecrafthelp
#187 [08:21] * xiaowei233v [webchat@45.76.110.137.vultr.com] has quit. (Client Quit)
#188 [08:22] * xiaowei233v [webchat@45.76.110.137.vultr.com] has joined #minecrafthelp
#189 [08:24] <xiaowei233v> Well,when I log in my account at "account.mojang.com/login" , It says "Error! Unknown e-mail address or password." Then I check my account and password.They are all right.gosh
#190 [08:24] <xiaowei233v> I went to reset my password by my email and I can receive it and reset it successfully(it says "success!"and what what what).However,it says unknown e-mail again when I log in after I change my password. Could someone told me how to deal with it? Thanks!
#191 [08:25] * xiaowei233v [webchat@45.76.110.137.vultr.com] has quit. (Client Quit)
#192 [08:31] <Driaron> I can not log in to my minecraft account anymore. It was created in 2013 and I wanted to connect after 4 years of absence
#193 [08:39] * Dirk [webchat@p4FC4D9E0.dip0.t-ipconnect.de] has joined #minecrafthelp
#194 [08:41] <Dirk> Hi there - I today received a mail that my minecraft was transformed to a mojang - account. I do have an old account, 7 years maybe. I logged with my Username. My mailadress from back then is not valid any more. dont have a transaction-code for purchase. So now I cannot log to minecraft. Any help?
#195 [08:44] * fsddsd [webchat@187-57-123-162.dsl.telesp.net.br] has joined #minecrafthelp
#196 [08:47] <Morpheus> Driaron, When you try to login, what happens?
#197 [08:47] <Morpheus> ??> Dirk account/send-email
#198 [08:47] <Absol> Dirk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#199 [08:47] <Absol> Dirk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#200 [08:48] <Dirk> @Absol. As written, I do not have this purchase code any more.
#201 [08:49] <Morpheus> Dirk, Give as much information as you can, you can ask for alternate verification methods if you can't find the ID
#202 [08:50] <Dirk> Morpheus. I used to log with Nickname und Pswd. Now I cant do this any more since mail is demanded. Old mail doesnt exist any more. - Cant log either way.
#203 [08:51] <Morpheus> Dirk, Put all that into the form Absol linked for you
#204 [08:52] <Dirk> Ok, thanks did that. Was hoping you had a more speedy way. Since the are a month back in doing tickets. Thank you guys.
#205 [08:53] <Morpheus> Dirk, No worries. We can sadly only deal with technical issues, we can only give pointers with account issues
#206 [08:53] <Dirk> Thanks still
#207 [08:56] * groomy12 [webchat@cpc103568-stkn17-2-0-cust8.11-2.cable.virginm.net] has joined #minecrafthelp
#208 [08:57] * Dirk [webchat@p4FC4D9E0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#209 [08:58] <groomy12> im having a problem with minecraft crashing on launch and stating 'Java(TM) platform SE binary is not responding' is there a known fix thank you.
#210 [08:58] <Morpheus> groomy12, hat issue is usually due to malware blocking the game from launching, let's take a look at your running processes and see if anything running could cause this issue:
#211 [08:58] <Morpheus> ??> groomy12 tools/hjt
#212 [08:58] <Absol> groomy12: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#213 [08:58] <Absol> groomy12: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#214 [08:58] <Morpheus> that*
#215 [08:59] <groomy12> okay
#216 [09:01] <groomy12> https://paste.ubuntu.com/p/Yt77gXvvYq/
#217 [09:01] <groomy12> there ya go my dude
#218 [09:02] <Morpheus> thanks, hold on
#219 [09:02] <groomy12> cheers man
#220 [09:03] <Morpheus> groomy12, You've got a bit of bundleware installed called 'premieropinion' which is known to cause your issue, running the following tool will remove the malware and in turn fix your minecraft:
#221 [09:03] <Morpheus> ??> groomy12 av/adwcleaner
#222 [09:03] <Absol> groomy12: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#223 [09:03] <Absol> groomy12: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#224 [09:05] <groomy12> yea its just scanning now
#225 [09:07] * mtngntgtg [webchat@138.118.120.161] has joined #minecrafthelp
#226 [09:08] <mtngntgtg> rmm6mtmnm6
#227 [09:08] * groomy12 [webchat@cpc103568-stkn17-2-0-cust8.11-2.cable.virginm.net] has joined #minecrafthelp
#228 [09:08] <Morpheus> mtngntgtg, Hey, how can we help?
#229 [09:08] <groomy12> ive restarted?
#230 [09:08] <mtngntgtg> ktgmgmtmtmgmthmmmtgt m ngrmmrm
#231 [09:08] <mtngntgtg> mtmgtmm
#232 [09:08] <mtngntgtg> nrkgkgntgktgt
#233 [09:08] <mtngntgtg> mgk,t
#234 [09:08] * urielsalis kicked mtngntgtg from #minecrafthelp (Reason: tngntgtg :mtngntgtg)
#235 [09:08] <Morpheus> groomy12, Great. Try minecraft now
#236 [09:08] <Morpheus> Lol urielsalis, good kick message
#237 [09:09] * groomy12 [webchat@cpc103568-stkn17-2-0-cust8.11-2.cable.virginm.net] has quit. (Client Quit)
#238 [09:15] * Genshai [webchat@c213-89-110-198.bredband.comhem.se] has joined #minecrafthelp
#239 [09:16] <Genshai> Hey! I got a problem with creating a Realm, the 30 days for 10 players. It says Create for free but I get a pop up that it's not available anymore in Minecraft. Is it suppose to be like that?
#240 [09:35] * PartlyDeff [webchat@dhcp-27.net1.bg] has joined #minecrafthelp
#241 [09:36] <PartlyDeff> Can somebody help me with an account migration problem?
#242 [09:36] <Morpheus> PartlyDeff, Hey. What's the issue?
#243 [09:37] <PartlyDeff> I am unable to login in to my account which is an old Minecraft.net account. I haven't logged in over 4 years
#244 [09:38] <Morpheus> PartlyDeff, When you try to login, does it give you any message?
#245 [09:38] <PartlyDeff> My account is not migrated
#246 [09:38] <Morpheus> PartlyDeff, Do you know the details to migrate it?
#247 [09:38] <PartlyDeff> Problem is that I don't remember which e-mail is linked to my account.
#248 [09:38] <PartlyDeff> But I am certain that I remember my password and my username
#249 [09:39] <PartlyDeff> My usernames is the same as this one
#250 [09:39] <Morpheus> ??> PartlyDeff account/send-email
#251 [09:39] <Absol> PartlyDeff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#252 [09:39] <Absol> PartlyDeff: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#253 [09:41] <PartlyDeff> My father bought the game back in 2012 or 2011 and I can't ask him for the transaction ID now... I tried the email help option
#254 [09:42] <Morpheus> PartlyDeff, If you can't find the ID, ask for alternate verification methods
#255 [09:42] <PartlyDeff> How?
#256 [09:42] <Morpheus> PartlyDeff, In the email form, just write that you've lost the ID and need alternate verification methods
#257 [09:43] <PartlyDeff> Alright and I have to wait until next month for a possible sloution?
#258 [09:43] <Morpheus> PartlyDeff, Sadly yes
#259 [09:44] <PartlyDeff> Alright, well thank you for the help. Have a nice day. :)
#260 [09:45] <Morpheus> You as well, good luck!
#261 [09:45] * PartlyDeff [webchat@dhcp-27.net1.bg] has quit. (Quit: webchat.esper.net)
#262 [10:05] * KK [webchat@80-44-130-207.dynamic.dsl.as9105.com] has joined #minecrafthelp
#263 [10:05] <KK> Hi
#264 [10:05] <Morpheus> KK, Hey. How can we help?
#265 [10:06] <KK> I'm getting an error while trying to log into a server
#266 [10:06] <KK> io.netty.channel.abstractchannel$annotatedsocketexception network is unreachable
#267 [10:06] * fizz [webchat@c-71-205-214-150.hsd1.co.comcast.net] has joined #minecrafthelp
#268 [10:06] <KK> I've looked online for fixes and i've tried most things but nothing's currently working
#269 [10:06] <KK> I was hoping you could help
#270 [10:06] * groomy12 [webchat@cpc103568-stkn17-2-0-cust8.11-2.cable.virginm.net] has joined #minecrafthelp
#271 [10:06] <fizz> I cannot remember my security questions and when I said send reset email, an email was never sent.
#272 [10:07] <Morpheus> ??> fizz account/send-email
#273 [10:07] <CapFan67> KK, Side comment: "network is unreachable" - Means the network destination either doesn't resolve or there's no route (both are network issues).
#274 [10:07] <Absol> fizz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#275 [10:07] <Absol> fizz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#276 [10:07] <CapFan67> KK, If you open a command prompt, are you able to ping the address?
#277 [10:07] <groomy12> hi you recently helped me with my game crashing on launch which you fixed thank you :) but now when i try to load a world it crashes.
#278 [10:07] <KK> My network connection is perfectly fine, and the server is up and running
#279 [10:07] <KK> People are playing on it just fine
#280 [10:07] <Morpheus> groomy12, Hey. Let's take a look at your crash report:
#281 [10:07] <Morpheus> ??> groomy12 launcher/log
#282 [10:07] <Absol> groomy12: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#283 [10:08] <CapFan67> KK, Is this a public server somewhere on the Internet, or your server at your location?
#284 [10:08] <KK> A friend's server
#285 [10:08] <KK> A curseforge server
#286 [10:08] <CapFan67> KK, Are you using any VPN or connection software, such as Hamachi?
#287 [10:08] <KK> In the interest of transparency, I know it's a mod but there are people who experience the same issues with vanilla MC
#288 [10:09] <KK> No i'm not, but i've tried it with a VPN and no luck
#289 [10:09] <groomy12> ok doing that now
#290 [10:09] <fizz> How do I get the email to send so that I can reset sec. questions? I've checked spam folder
#291 [10:09] <CapFan67> KK, Are you able to Ping the server from a command prompt or terminal window?
#292 [10:09] <KK> I've not tried that, and i'm not exactly sure how to actually
#293 [10:10] <CapFan67> KK, Open a command prompt (Win+R, CMD). Type: Ping [address]
#294 [10:10] <KK> ok
#295 [10:10] <groomy12> i am just running it now
#296 [10:11] <KK> Ok i've tried
#297 [10:11] <CapFan67> KK, Did you get a reply?
#298 [10:11] <KK> Irritatingly my friend just restarted her wifi a couple of minutes ago as a last ditch a ttempt to see if that would get it working
#299 [10:11] <KK> So she literally just shut down the server annoyingly
#300 [10:11] <KK> It'll be back up in a couple of mins so i'll try then
#301 [10:12] <groomy12> yea it just crashed ?
#302 [10:12] <CapFan67> KK, I'd like to see the address you're trying to connect to. Is it a public server that you can post here, and if not can you PM the address to me?
#303 [10:12] * fizz [webchat@c-71-205-214-150.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#304 [10:12] <Morpheus> groomy12, Follow the rest of the steps to know how to send it here
#305 [10:13] <KK> Unfortunately it's my friends IP so I can't send it to you
#306 [10:15] <CapFan67> KK, No worries. What I would look at is the format of the address to make sure it's correct, the number itself to make sure it's not a LAN IP, and check it with Dinnerbone's tool: https://dinnerbone.com/minecraft/tools/status/
#307 [10:15] <groomy12> https://paste.ubuntu.com/p/H9RMH7ShrT/
#308 [10:15] <KK> Thank you very much
#309 [10:16] <Morpheus> Well, that log isn't showing any errors, let's see if the full launcher log shows anything:
#310 [10:16] <groomy12> that should be it :)
#311 [10:16] <Morpheus> ??> groomy12 launcher/log-txt
#312 [10:16] <CapFan67> KK, LAN IPs are normally in the 192.168.x.x or 10.10.x.x range. If it's one of those numbers, you don't have a public/internet address.
#313 [10:16] <Absol> groomy12: We need to see your full launcher log, which is created in the game directory.
#314 [10:16] <Absol> groomy12: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#315 [10:16] <KK> It looks nothing like that
#316 [10:16] <CapFan67> KK, Then again, the Ping test would help narrow that down too.
#317 [10:16] <KK> It's a mix of letters and numbers with a lot of semicolons
#318 [10:16] <urielsalis> KK: so IPv6
#319 [10:16] <urielsalis> KK: your network supports IPv6?
#320 [10:16] <KK> I'll take your word for it
#321 [10:16] <CapFan67> KK, uh... That would be IPv6. Are you sure your ISP supports IPv6?
#322 [10:17] <urielsalis> KK: http://ipv6-test.com/
#323 [10:17] * Pug [webchat@c-98-237-4-71.hsd1.pa.comcast.net] has joined #minecrafthelp
#324 [10:17] <KK> It says not supported
#325 [10:17] <urielsalis> KK: then you cannot join a ipv6 server
#326 [10:17] <urielsalis> KK: you need him to give you the ipv4
#327 [10:17] <KK> Ah
#328 [10:17] <KK> Oh right
#329 [10:18] <KK> Will that require her to alter anything server side?
#330 [10:18] <groomy12> https://paste.ubuntu.com/p/MCyzqFbXpc/
#331 [10:18] <groomy12> there ya go man
#332 [10:18] <urielsalis> KK: he might need to change the portforwarding, depending on how he did it
#333 [10:18] <Morpheus> groomy12, You've got something in your environment variables which is limiting the amount of RAM that can be allocated to java programs, follow the steps Absol will send below:
#334 [10:18] * Ilan [webchat@95.150.30.134] has joined #minecrafthelp
#335 [10:18] <Morpheus> ??> groomy12 info/vars
#336 [10:18] <Absol> groomy12: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#337 [10:19] <Ilan> my minecraft launcher is stuck in offline mode so I can't download new versions of minecraft
#338 [10:19] <KK> Ok thank you very much
#339 [10:19] <groomy12> okay ill look now
#340 [10:19] <Ilan> Please help
#341 [10:20] <urielsalis> ??> Ilan tools/hjt
#342 [10:20] <Absol> Ilan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#343 [10:20] <Absol> Ilan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#344 [10:20] <Pug> My Game wont go past the Mojang screen it just says not responding it was fine a few days ago then it stopped i tried reinstalling and it didnt help.
#345 [10:20] <urielsalis> ??> Pug av/adwcleaner
#346 [10:20] <Absol> Pug: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#347 [10:21] <Absol> Pug: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#348 [10:21] <Pug> ok
#349 [10:21] <groomy12> okay i am going to restart
#350 [10:21] * groomy12 [webchat@cpc103568-stkn17-2-0-cust8.11-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#351 [10:23] * Pug [webchat@c-98-237-4-71.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#352 [10:23] * groomy12 [webchat@cpc103568-stkn17-2-0-cust8.11-2.cable.virginm.net] has joined #minecrafthelp
#353 [10:24] <groomy12> thank you it looks like that is working now :)
#354 [10:24] <KK> Ok
#355 [10:24] <Ilan> Absol https://paste.ubuntu.com/p/2kjYcMgcwT/
#356 [10:24] <KK> Basically she's got the server back up and it's working for her, and i've tried the Ipv4
#357 [10:25] <KK> But unfortunately I get the same error with the ipv4
#358 [10:25] <urielsalis> KK: what is the IP?
#359 [10:25] <KK> When I try to ping it in command prompt all I get is 'Request timed out' and 100% loss
#360 [10:25] <urielsalis> KK: you can PM it to me by using /msg urielsalis <your message here>
#361 [10:25] <urielsalis> KK: sounds like she didnt setup the portforwarding correctly then
#362 [10:25] <KK> urielsalis Unfortunately I can't give you that, it's my friends personal IP and she doensn't want it shared around
#363 [10:26] <KK> Other people can connect though
#364 [10:26] <urielsalis> KK: they are in the same network as her?
#365 [10:27] <KK> No, completely different continents
#366 [10:27] <urielsalis> KK: if she didnt remove the portforwarding rule, then they should be able to still connect with the IPv6
#367 [10:27] <Ilan> Absol ???
#368 [10:27] <urielsalis> ??> Ilan net/hamachi
#369 [10:27] <KK> They can connect with the ipv6 because their ISP supports it
#370 [10:27] <Absol> Ilan: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#371 [10:27] <Absol> Ilan: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#372 [10:27] <KK> Mine does not, and no one can connect with the IPV4
#373 [10:27] <urielsalis> KK: then its probably not portforwarded correctly
#374 [10:28] <urielsalis> Ilan: also check that WinPcap is not swallowing the packets
#375 [10:28] <Ilan> I am not trying to host a server or anything
#376 [10:28] <Ilan> I just want to play minecraft
#377 [10:29] <KK> But why does it mean it's not portforwarded correctly? Surely if it wasn't then no one could connect?
#378 [10:29] <KK> Do you know how we could fix this?
#379 [10:29] * Pug [webchat@c-98-237-4-71.hsd1.pa.comcast.net] has joined #minecrafthelp
#380 [10:29] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#381 [10:29] <cakefan126> hello
#382 [10:29] * mooshroom [~mooshroom@92.40.249.115.threembb.co.uk] has joined #minecrafthelp
#383 [10:29] <urielsalis> KK: you portforward a public IP to a private one. IPv6 and IPv4 are different IPs so they are portforwarded separately
#384 [10:29] <cakefan126> hello
#385 [10:29] <Morpheus> cakefan126, Hey. How can we help?
#386 [10:29] <cakefan126> umm
#387 [10:29] <cakefan126> i can't use minecraft
#388 [10:30] <urielsalis> KK: she might have the ipv6 forward setup, meaning others can connect, but not have setup the ipv4 one meaning you wouldnt be able to connect
#389 [10:30] <Morpheus> Why not? cakefan126
#390 [10:30] <cakefan126> i type in my login stuff
#391 [10:30] <cakefan126> and it says it's wrong
#392 [10:30] <KK> Do you know how to fix the Ipv4 port forwarding?
#393 [10:30] <Morpheus> cakefan126, I'd like to run a check for anything running on your PC that could cause this issue:
#394 [10:30] <Morpheus> ??> cakefan126 tools/hjt
#395 [10:30] <Absol> cakefan126: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#396 [10:30] <Absol> cakefan126: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#397 [10:30] <cakefan126> umm
#398 [10:30] <cakefan126> is that safe?
#399 [10:30] <Morpheus> cakefan126, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#400 [10:31] <cakefan126> ok
#401 [10:31] <urielsalis> KK: she has to set it up the same way she set the one for ipv6
#402 [10:31] <urielsalis> KK: depends on her router, so I cannot give instructions
#403 [10:31] <cakefan126> ok
#404 [10:31] <cakefan126> should i accept the stuff
#405 [10:31] <KK> She says that when she goes on portforwarding there isn't anything specific for either ipv4 or ipv6, theres just one portforwarding setting
#406 [10:31] <cakefan126> from 1991?
#407 [10:32] <cakefan126> sounds really old
#408 [10:32] <urielsalis> KK: can you tell her to join? We can ask for screenshots and its a bit easier than helping by proxy
#409 [10:32] <Ilan> I still don't have a solution????
#410 [10:32] <cakefan126> my computer denied it
#411 [10:32] <Morpheus> cakefan126, You need to run it as admnistrator
#412 [10:32] <cakefan126> oof
#413 [10:32] <cakefan126> ok
#414 [10:32] <urielsalis> Ilan: have you followed my instructions?
#415 [10:32] <Driaron> hello i need help please ;
#416 [10:33] * Rasmus2 [webchat@ip194.frb286.cust.comxnet.dk] has joined #minecrafthelp
#417 [10:33] <urielsalis> Ilan: Remove hamachi and make sure WinPcap is not running
#418 [10:33] <Ilan> urielsalis I didn't understand them
#419 [10:33] <Morpheus> Driaron, What's the issue?
#420 [10:33] <Ilan> urielsalis just delete hamachi all together?
#421 [10:33] * Rasmus2 [webchat@ip194.frb286.cust.comxnet.dk] has quit. (Client Quit)
#422 [10:34] <cakefan126> umm
#423 [10:34] <cakefan126> i got the data
#424 [10:34] <cakefan126> what do i do with it
#425 [10:34] <Morpheus> cakefan126, After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#426 [10:34] <KK> She says she doesn't know what issue i'm having so there's not much point in her connecting. also she won't share screenshots of her IP and stuff
#427 [10:34] <cakefan126> ok
#428 [10:34] <KK> if it helps, the protocol is TCP/UDP
#429 [10:34] <KK> Should it be that?
#430 [10:34] <urielsalis> Ilan: yes
#431 [10:34] <urielsalis> KK: nope, thats another thing
#432 [10:34] <cakefan126> https://paste.ubuntu.com/p/RmfJQYYN8G/
#433 [10:34] <KK> Ok
#434 [10:35] <KK> So thats irrelevant right?
#435 [10:35] <Driaron> I can not login to my minecraft account because I forgot my password and more access to my e-mail address. this account exists since 2013
#436 [10:35] <cakefan126> oof
#437 [10:35] <Morpheus> ??> cakefan126 av/norton
#438 [10:35] <Absol> cakefan126: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#439 [10:35] <Morpheus> ??> Driaron account/send-email
#440 [10:35] <Absol> Driaron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#441 [10:35] <cakefan126> Umm...
#442 [10:35] <Absol> Driaron: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#443 [10:35] <Pug> Its working now thanks
#444 [10:35] <cakefan126> But the free trial ended
#445 [10:35] <Morpheus> cakefan126, After uninstalling norton I'll give you another step which you need to complete
#446 [10:35] <cakefan126> umm
#447 [10:35] <cakefan126> how
#448 [10:35] * Pug [webchat@c-98-237-4-71.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#449 [10:35] <Morpheus> cakefan126, Control panel, uninstall a program
#450 [10:36] <cakefan126> ok
#451 [10:36] <Ilan> urielsalis how do i check if winpcap is running
#452 [10:37] <cakefan126> this is taking 10 years
#453 [10:38] * groomy12 [webchat@cpc103568-stkn17-2-0-cust8.11-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#454 [10:38] <Ilan> urielsalis it is still not working
#455 [10:39] <cakefan126> jeez
#456 [10:39] <cakefan126> norton
#457 [10:39] <cakefan126> uninstall faster
#458 [10:40] <Morpheus> Whilst it's uninstalling you can do the second step,
#459 [10:40] <Morpheus> ??> cakefan126 av/adwcleaner
#460 [10:40] <Absol> cakefan126: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#461 [10:40] <Absol> cakefan126: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#462 [10:40] <Driaron> thx morpheus but when will I have an answer
#463 [10:40] <Driaron> ?
#464 [10:40] <cakefan126> is that asafe
#465 [10:40] <Morpheus> cakefan126, Yep. Every link in here is 100% safe
#466 [10:40] <Morpheus> Driaron, See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#467 [10:40] <cakefan126> i just don't trust links online
#468 [10:41] <Driaron> 11 march ?
#469 [10:41] <cakefan126> do i need to run it as an admin
#470 [10:41] <Morpheus> Driaron, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal.
#471 [10:41] <Morpheus> cakefan126, Nope, running it normally is fine
#472 [10:41] <Ilan> Absol you never helped me
#473 [10:41] <Ilan> I still need help
#474 [10:41] <cakefan126> i do have my firewall off
#475 [10:41] <cakefan126> so minecraft lan works
#476 [10:42] * Liam6 [webchat@101.176.104.17] has joined #minecrafthelp
#477 [10:42] <Driaron> do you think I should maybe call them?
#478 [10:42] <cakefan126> should i re-enable my firewall
#479 [10:42] <Morpheus> Driaron, They don't have a number, all you can do is email them
#480 [10:42] <Morpheus> cakefan126, You don't need to, you're uninstalling norton anyway
#481 [10:42] * Ilan [webchat@95.150.30.134] has quit. (Quit: webchat.esper.net)
#482 [10:42] <cakefan126> 17 threats...
#483 [10:42] <Liam6> hey guys im not receiving password reset emails does anyone know how i can fix that i think ive been hacked
#484 [10:42] <Driaron> ah okay thanks you ;)
#485 [10:42] <Morpheus> ??> Liam6 account/send-email
#486 [10:42] <cakefan126> oof
#487 [10:42] <Absol> Liam6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#488 [10:42] <cakefan126> 10 adware
#489 [10:42] <Absol> Liam6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#490 [10:42] <Morpheus> Driaron, No problem, good luck!
#491 [10:43] <cakefan126> should i click clean and repaor
#492 [10:43] <cakefan126> i need to restart now one sec
#493 [10:43] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#494 [10:43] <Liam6> Absol what if i bought minecraft in like 2012 and no longer own the transaction id
#495 [10:43] * Fin [webchat@184-22-118-0.24.nat.tls1b-cgn03.myaisfibre.com] has joined #minecrafthelp
#496 [10:43] <Fin> Hello
#497 [10:43] <Morpheus> ??> Liam6 account/trans-id
#498 [10:43] <Absol> Liam6: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#499 [10:43] <Morpheus> Fin, Hey. How can we help?
#500 [10:44] <Fin> when i press play it says "Unable to save download.open2.ogg
#501 [10:44] <Fin> how do i fix it?
#502 [10:45] <Morpheus> Fin, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the causes of your issue:
#503 [10:45] <Morpheus> ??> Fin tools/hjt
#504 [10:45] <Absol> Fin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#505 [10:45] <Absol> Fin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#506 [10:45] <Fin> no virus right?
#507 [10:45] <Morpheus> Fin, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#508 [10:46] * rome [webchat@broadband.actcorp.in] has joined #minecrafthelp
#509 [10:46] <rome> Hello. I am trying to run Minecraft on Ubuntu Mate. I successfully downloaded the Minecraft Launcher, but clicking play does not run the game
#510 [10:47] <rome> I get this message in the Game Output screen of the launcher :
#511 [10:48] <rome> https://paste.gg/p/anonymous/d0227f33297a47c9b7c82650ec0e2a5b
#512 [10:49] <Fin> how do u copy the text file
#513 [10:50] <Morpheus> Fin, Press CTRL+A, then CTRL+C. Then on the website press CTRL+V
#514 [10:50] <Fin> 1sec
#515 [10:50] <Morpheus> rome, Can you list your JVM arguments for minecraft?
#516 [10:50] <rome> -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#517 [10:50] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#518 [10:50] <cakefan126> i'm back
#519 [10:50] <Morpheus> rome, What version of java are you using?
#520 [10:50] <cakefan126> let me see
#521 [10:50] <Morpheus> cakefan126, Welcome back, have you uninstalled norton?
#522 [10:51] <Fin> do i send the like in here??
#523 [10:51] <Fin> link
#524 [10:51] <cakefan126> yep
#525 [10:51] <Morpheus> Fin, Yea, send the link here
#526 [10:51] <cakefan126> and 17 adware programs
#527 [10:51] <Morpheus> cakefan126, Great, give minecraft a try now
#528 [10:51] <cakefan126> ok
#529 [10:51] <Fin> https://paste.ubuntu.com/p/Q4Q6BTPCs8/
#530 [10:52] <Morpheus> ??> Fin av/adwcleaner
#531 [10:52] <rome> https://paste.gg/p/anonymous/323671d89a884b4b932e4842c820d86d
#532 [10:52] <Absol> Fin: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#533 [10:52] <Absol> Fin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#534 [10:52] <cakefan126> who you talking to
#535 [10:52] * KK [webchat@80-44-130-207.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#536 [10:52] <cakefan126> OH MY GOD
#537 [10:52] <cakefan126> oh my god
#538 [10:53] <Fin> me
#539 [10:53] <cakefan126> i'm dumb as frick
#540 [10:53] <Fin> lol
#541 [10:53] <cakefan126> i wrote ****@gmail.com
#542 [10:53] <cakefan126> when it was ****@googlemail.com
#543 [10:53] <cakefan126> oof
#544 [10:53] <Fin> lol
#545 [10:55] <cakefan126> gmail is 15 years old
#546 [10:55] <cakefan126> oof
#547 [10:56] <rome> Morpheus Could you figure out what is going wrong here?
#548 [10:56] <cakefan126> oof
#549 [10:56] <cakefan126> my password isn't working
#550 [10:56] <Fin> u sure u got it right?
#551 [10:56] <Fin> capitals
#552 [10:56] * zombie8 [webchat@63-233-100-234.dia.static.qwest.net] has joined #minecrafthelp
#553 [10:57] <cakefan126> YEP
#554 [10:57] <cakefan126> yep
#555 [10:57] <cakefan126> it said it got reset to my old password
#556 [10:57] <cakefan126> i don't know what that is
#557 [10:57] <zombie8> Looking to find out if there is a way to recover an old account if you only know the email address that was used?
#558 [10:57] <cakefan126> ...
#559 [10:57] <cakefan126> call mojang support
#560 [10:58] <Fin> well good luck finding ur password
#561 [10:58] <cakefan126> that's your last chance
#562 [10:58] <cakefan126> still can't log in
#563 [10:58] <cakefan126> oof
#564 [10:58] * zombie8 [webchat@63-233-100-234.dia.static.qwest.net] has quit. (Client Quit)
#565 [10:58] * zombie8 [webchat@63-233-100-234.dia.static.qwest.net] has quit. (Client Quit)
#566 [10:59] * rome [webchat@broadband.actcorp.in] has left #minecrafthelp
#567 [10:59] <CapFan67> cakefan126, If you entered an invalid login attempt more than a few times, your IP is likely throttled.
#568 [10:59] <CapFan67> cakefan126, You may need to wait for 1 hour to try again.
#569 [10:59] <cakefan126> oof
#570 [10:59] <cakefan126> i reset my password to the "Old one"
#571 [10:59] <CapFan67> cakefan126, To test, you can use your mobile (turn off wifi) and try logging into Mojang.com
#572 [11:00] <cakefan126> umm
#573 [11:00] <cakefan126> wouldn't that just make my computer say no interne
#574 [11:00] <cakefan126> ok
#575 [11:01] <CapFan67> cakefan126, Well, if you're currently using your mobile hotspot to connect to the Internet, then it's not a valid test.
#576 [11:01] <cakefan126> mobile hotshop?
#577 [11:01] <cakefan126> i'm using the internet...
#578 [11:01] <CapFan67> cakefan126, But, if your laptop is connected to your home internet, you can use your phone to test a different IP login (to Mojang.com)
#579 [11:01] <cakefan126> on my laptop
#580 [11:01] <cakefan126> ok
#581 [11:01] <cakefan126> umm
#582 [11:01] <cakefan126> oh
#583 [11:01] <cakefan126> umm
#584 [11:02] <cakefan126> i don't think my phone is meant to do this
#585 [11:02] <CapFan67> cakefan126, If your login works on your mobile disconnected from wifi (using cellular data), but not your computer using home internet, then your're just throttled.
#586 [11:02] <cakefan126> umm
#587 [11:02] <cakefan126> my phone is being weird
#588 [11:02] <cakefan126> with code on the screen
#589 [11:02] <CapFan67> cakefan126, I'm sure your phone has a browser. Go to Mojang.com.
#590 [11:02] <cakefan126> i mean
#591 [11:02] <cakefan126> i turned it on
#592 [11:02] <cakefan126> and the screen turned weird
#593 [11:02] <cakefan126> with an android bot turned on it's side with itself open
#594 [11:02] <cakefan126> and some weird code
#595 [11:03] <CapFan67> cakefan126, Ok, sorry to hear your devices aren't working. In that case, just wait an hour with no logins, then try again with the correct email and password.
#596 [11:03] <cakefan126> the problem is the password
#597 [11:03] <cakefan126> i have no idea what it is
#598 [11:03] <cakefan126> and can't reset it
#599 [11:03] <CapFan67> cakefan126, Why can't you reset it?
#600 [11:03] <cakefan126> i try but it says
#601 [11:04] <cakefan126> "You can't use this password again"
#602 [11:04] <CapFan67> cakefan126, Yes, you are not allowed to reuse old passwords.
#603 [11:05] <cakefan126> i don't know what the new password is
#604 [11:05] * Liam6 [webchat@101.176.104.17] has quit. (Quit: webchat.esper.net)
#605 [11:05] <cakefan126> it says it was reset to the old password
#606 [11:05] <cakefan126> i don't know what that i
#607 [11:05] <cakefan126> iz
#608 [11:05] <CapFan67> cakefan126, You can reset your password here: https://account.mojang.com/password
#609 [11:05] <CapFan67> cakefan126, You'll get an email that allows you to enter a new password.
#610 [11:06] <cakefan126> Reset Old Minecraft Account Password
#611 [11:06] <cakefan126> Enter your new password below.
#612 [11:06] <cakefan126> i don't know what myt "new password is"
#613 [11:06] <CapFan67> cakefan126, You are setting a new one. You are picking a new password.
#614 [11:07] <cakefan126> umm
#615 [11:07] <cakefan126> oh
#616 [11:07] <cakefan126> because the password i thought it was is not correct
#617 [11:07] <cakefan126> then i'll set it to that
#618 [11:10] <cakefan126> why is there a word in the dictoraniras
#619 [11:10] <cakefan126> 12345
#620 [11:10] <cakefan126> what do I do with the password now
#621 [11:11] <CapFan67> cakefan126, Assuming you muddled your way through setting the password, you have now set a new password for your account. You can try logging into Mojang.com to make sure it works.
#622 [11:12] <CapFan67> cakefan126, If that works, then try logging into the launcher (with your email and new password).
#623 [11:12] <cakefan126> hmm
#624 [11:13] <cakefan126> no working
#625 [11:14] <cakefan126> the password i set isn't working
#626 [11:14] <cakefan126> Error! Unknown e-mail address or password.
#627 [11:14] <cakefan126> i have the mojang account password
#628 [11:14] <cakefan126> and email
#629 [11:14] <cakefan126> and it's says it's wrong
#630 [11:15] <CapFan67> cakefan126, Ok, we're back to 1 hour throttle then.
#631 [11:15] <cakefan126> ok
#632 [11:15] <cakefan126> i'll try on my phon
#633 [11:15] <CapFan67> cakefan126, Since you *just* set the password, we know it's correct. Wait 1 hour without any logins, then try again.
#634 [11:15] <CapFan67> cakefan126, ...or, try on your phone, not connected to wifi.
#635 [11:16] <cakefan126> ok
#636 [11:16] <cakefan126> you mean use my data
#637 [11:16] <CapFan67> cakefan126, Yes. The idea is to test from a different IP.
#638 [11:17] <cakefan126> nope
#639 [11:17] <cakefan126> it's saying the password is wrong
#640 [11:17] <cakefan126> even tho i just set it
#641 [11:18] <cakefan126> i'll try, again
#642 [11:19] <CapFan67> cakefan126, in the end, we're a technical support channel. We can't fix account issues, but do help with technical issues blocking logins. If you can't login from any device, on different networks, and you can't reset your password, then something else is going on with your account. The best I can offer is a link to Mojang Account Support. Let me know if you want the link.
#643 [11:19] <cakefan126> give me the link please
#644 [11:19] <cakefan126> (but i have no transaction id)
#645 [11:19] <CapFan67> ??> cakefan126 account/send-email
#646 [11:20] <Absol> cakefan126: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#647 [11:20] <Absol> cakefan126: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#648 [11:20] <CapFan67> ??> cakefan126 account/trans-id
#649 [11:20] <Absol> cakefan126: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#650 [11:20] <cakefan126> it's not in my email lol
#651 [11:20] <CapFan67> cakefan126, The second link offers help in recovering your Transaction ID from your original purchase.
#652 [11:21] <cakefan126> the only transaction id i have
#653 [11:21] <cakefan126> is my brother's
#654 [11:21] * Fin [webchat@184-22-118-0.24.nat.tls1b-cgn03.myaisfibre.com] has quit. (Quit: webchat.esper.net)
#655 [11:21] <CapFan67> cakefan126, Depending on when you purchased, the Transaction ID can be recovered as easily as a single email.
#656 [11:21] <cakefan126> how could i find out the mojang support phone line
#657 [11:22] <CapFan67> cakefan126, Mojang does not offer phone support. Email, initiated by the web form, is the only means of support.
#658 [11:22] <cakefan126> what
#659 [11:22] <cakefan126> they used to
#660 [11:22] <cakefan126> before microsoft bought the company...
#661 [11:23] <CapFan67> cakefan126, To the best of my knowledge, Mojang has never offered phone support. Although, some scam companies with online ads have claimed to be Mojang...
#662 [11:23] <cakefan126> ahh
#663 [11:24] <CapFan67> cakefan126, And as a note, though Microsoft purchased Mojang as a wholly owned subsidiary, Mojang has self control over daily operation and decisions.
#664 [11:25] <cakefan126> ...
#665 [11:25] <cakefan126> so how do i contact them then
#666 [11:25] <CapFan67> cakefan126, Through the web form that Absol provided. Do you need it again?
#667 [11:25] <cakefan126> yep
#668 [11:26] <CapFan67> ??> cakefan126 account/send-email
#669 [11:26] <Absol> cakefan126: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#670 [11:26] <Absol> cakefan126: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#671 [11:28] <cakefan126> what happened on march 11th
#672 [11:29] <CapFan67> cakefan126, An abstract question, to be sure.
#673 [11:29] <cakefan126> it said on the when will i hear back
#674 [11:29] <CapFan67> cakefan126, What that webpage is trying to communicate is their current progress.
#675 [11:29] * KK [webchat@80-44-130-207.dynamic.dsl.as9105.com] has joined #minecrafthelp
#676 [11:29] <cakefan126> From a month ago...
#677 [11:29] <KK> Hi again, I was wondering whether the people helping me before are still on?
#678 [11:30] <CapFan67> cakefan126, They are, just today, responding to requests made on March 11.
#679 [11:30] <CapFan67> cakefan126, They are, just today, responding to requests made on March 11.
#680 [11:30] * KK [webchat@80-44-130-207.dynamic.dsl.as9105.com] has left #minecrafthelp
#681 [11:30] <cakefan126> ok
#682 [11:30] * KK [webchat@80-44-130-207.dynamic.dsl.as9105.com] has joined #minecrafthelp
#683 [11:30] <KK> Sorry about that
#684 [11:31] <KK> Basically CapFan67 i've got a screenshot that I can send
#685 [11:31] <KK> About the port forwarding situation
#686 [11:32] <cakefan126> what's the difference between IPv4 and IPv6
#687 [11:32] <CapFan67> KK, We'll see if we can move things forward, but in the end the server you're trying to connect to must be properly configured for connections.
#688 [11:32] <KK> It is
#689 [11:32] <CapFan67> KK, Ah, then you're able to connect now?
#690 [11:32] <KK> No, but others are
#691 [11:32] <KK> Others are playing right now
#692 [11:32] <cakefan126> sounds like a singular error
#693 [11:32] <KK> Basically I know what the issue is
#694 [11:33] <KK> My ISP doesn't support Ipv6
#695 [11:33] <cakefan126> then get a new ISP?
#696 [11:33] <KK> ...
#697 [11:33] <KK> I'm not just going to change my service provider am I
#698 [11:33] <cakefan126> oof
#699 [11:33] <cakefan126> i didn't know what ISP meant
#700 [11:33] <KK> lol
#701 [11:33] <KK> ok
#702 [11:33] <CapFan67> KK, The server is setup for IPv6, but not IPv4. Since you don't support IPv6, you have two degrees of freedom: The server owner needs to properly configure the server, or you need IPv6 support.
#703 [11:33] <KK> Ok
#704 [11:33] <cakefan126> what's the difference
#705 [11:33] <KK> So as far as configuring it for ipv4 is concerned we've got a little issue
#706 [11:34] <cakefan126> between IPv6 and IPv4?
#707 [11:34] <KK> Basically, when it comes to configuring the ports, she isn't given an option for either IPV6 or ipv4
#708 [11:34] <KK> it's just one
#709 [11:34] <CapFan67> cakefan126, That's a good question for google. Please don't spam chat here.
#710 [11:34] <KK> i'll send you a screenshot cap
#711 [11:34] <cakefan126> sorry cap
#712 [11:35] <KK> Ok i've sent a screenshot
#713 [11:35] <CapFan67> KK, Stand by.
#714 [11:35] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#715 [11:37] <CapFan67> KK, The IP that's scratched out... Is that an IPv4 or IPv6 number?
#716 [11:38] <KK> Ipv4
#717 [11:38] <CapFan67> KK, and did your friend give you their IPv4 Internet IP?
#718 [11:39] <KK> yes
#719 [11:39] <KK> i'm the one who scratched it out
#720 [11:39] <CapFan67> KK, Ok.. that's the problem. The screenshot is for port forwarding *inside*. The IP that should be on that page is the server LAN IP, not the outside Internet IP.
#721 [11:40] <CapFan67> KK, In other words, that page is directing to a *specific* computer in their house, and they need to specify that computer's address.
#722 [11:40] <KK> Ok
#723 [11:40] <KK> Oh right
#724 [11:41] <KK> I just sent her a screenshot of what you said, fingers crossed it turns out well
#725 [11:41] <KK> Thank you so much for your help either way though
#726 [11:41] <CapFan67> KK, Happy to help. I hope we get it solved.
#727 [11:41] <KK> Thank you, i'll let you know
#728 [11:42] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#729 [11:47] <KK> How do we get the LAN ip?
#730 [11:47] <CapFan67> KK, What OS does the server run?
#731 [11:47] <KK> Windows
#732 [11:48] <CapFan67> KK, Open a command prompt. Type: ipconfig
#733 [11:48] <KK> Ok basically they've tried putting the LAN ip in there
#734 [11:48] <CapFan67> KK, You will find both the IPv4 and IPv6 address listed.
#735 [11:48] <KK> It only worked for someone else thats in t he household
#736 [11:48] <KK> No one else was able to connect
#737 [11:50] <CapFan67> KK, Entering the IPv4 address should work inside the house. It connects directly. To connect from the outside, you *only* have access to the router and it's address. So, the Router must be configured to forward traffic that comes in from the outside to a specific machine when that traffic is on a specific port.
#738 [11:50] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#739 [11:50] <cakefan126> hey
#740 [11:50] <KK> It's the ipv4 address thats in there right now, and people from America are connected rn
#741 [11:50] <CapFan67> KK, In the end, the router must be configured with the LAN ip of the server and the port to forward. You, on the outside, will use the public/internet IP to connect.
#742 [11:50] <cakefan126> umm
#743 [11:51] <cakefan126> sorry am i in the middle of something
#744 [11:51] <KK> Ask away cakefan
#745 [11:51] <CapFan67> KK, What does this tool tell you when you enter the IPv4 IP for that locaton: https://dinnerbone.com/minecraft/tools/status/
#746 [11:52] <cakefan126> i tried to reset it after i released i was being dumb
#747 [11:52] <KK> Unfortunately we were unable to contact this server
#748 [11:52] <cakefan126> i kept saving the password with my minecraft name on mojang
#749 [11:52] <cakefan126> oof
#750 [11:52] <cakefan126> and now it says
#751 [11:52] <cakefan126> Error! Too many reset attempts.
#752 [11:52] <CapFan67> KK, In that case, either the address is incorrect or that port forwarding isn't setup correctly.
#753 [11:53] <KK> but people are connected literally rn
#754 [11:53] <KK> but with the ipv6
#755 [11:53] <KK> and as far as configuring the ipv4 port forwarding individually that doesn't seem to be an option, as shown in the screenshot
#756 [11:53] <CapFan67> KK, IPv6 doesn't require port forwarding. IPv6 provides each house with thousands of IPs.
#757 [11:53] <KK> ok right
#758 [11:53] <cakefan126> internet protocol version 6
#759 [11:53] <KK> How should the ipv4 be port forwarded then?
#760 [11:54] <KK> Yes cakefan.
#761 [11:54] <cakefan126> hmm
#762 [11:54] <cakefan126> sounds like you need to change the code
#763 [11:54] <KK> ?
#764 [11:54] <KK> what?
#765 [11:54] <cakefan126> nothing
#766 [11:54] <cakefan126> it's too dangerous anyway
#767 [11:54] <KK> what are you on about cakefan
#768 [11:54] <cakefan126> ...
#769 [11:54] <cakefan126> changing the code terminal
#770 [11:54] <cakefan126> from ipv6
#771 [11:54] <cakefan126> to ipv4
#772 [11:55] <CapFan67> KK, There are two IPs involved here: The LAN IP of the server, and the WAN IP of the router (or Internet IP). They are not the same. The LAN IP of the server should go in the port forwarding page that you screenshot. You should be using the WAN IP/Internet IP to connect.
#773 [11:55] <KK> Oh right
#774 [11:55] * KyuuLauncher [webchat@bb116-14-210-250.singnet.com.sg] has joined #minecrafthelp
#775 [11:55] <cakefan126> yep
#776 [11:55] <KyuuLauncher> hi , my minecraft cant start
#777 [11:55] <KyuuLauncher> what should i do?
#778 [11:56] <cakefan126> what's the issue
#779 [11:56] <KK> Ok capfan that makes a lot of sense
#780 [11:56] <CapFan67> cakefan126, If you've tried to reset too many times in a short period, you may need to wait 1 day before you can reset again.
#781 [11:56] <KK> Thank you for clarifying
#782 [11:56] <cakefan126> ok
#783 [11:56] <cakefan126> Kyuu
#784 [11:56] <cakefan126> what does it say when you try to start minecraft
#785 [11:56] <KyuuLauncher> it says that an unexpected issues occured
#786 [11:56] <KyuuLauncher> ...
#787 [11:56] <KK> Cakefan, no offence but considering you didn't know what an ISP was I'm not going to take advice on some 'dangerous' technique
#788 [11:56] <KyuuLauncher> and the game has crashed
#789 [11:56] <cakefan126> nvm kk
#790 [11:56] <CapFan67> KyuuLauncher, Let's look at the log:
#791 [11:56] <CapFan67> ??> KyuuLauncher launcher/log
#792 [11:56] <Absol> KyuuLauncher: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#793 [11:56] <KK> CapFan67 when I do ipconfig which one is the LAN ip and which one is the WAN IP?
#794 [11:57] <KyuuLauncher> where to find the log?
#795 [11:57] <KyuuLauncher> %appdata%?
#796 [11:57] <cakefan126> the default gateway
#797 [11:57] <cakefan126> is the LAN i think
#798 [11:57] <cakefan126> (i might be wrong)
#799 [11:57] <KK> Ok
#800 [11:57] <cakefan126> probably am
#801 [11:57] <KK> And then which one is the WAN
#802 [11:57] <CapFan67> KK, ipconfig will only display the machine's IP address. For the Internet IP, have them go here: https://test-ipv6.com/
#803 [11:58] <cakefan126> ^ do that
#804 [11:58] <CapFan67> KK, I wouldn't recommend taking advice from cakefan126
#805 [11:58] <KK> I agree capfan
#806 [11:58] <CapFan67> KyuuLauncher, The instructions Absol provided include the website to create the paste.
#807 [11:58] * tyteen4a03 kicked cakefan126 from #minecrafthelp (Reason: akefan126 :Enough.)
#808 [11:58] <KyuuLauncher> https://paste.gg/p/anonymous/9971853f74814f0a935d8001870b5a56
#809 [11:59] * somethingelse [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#810 [11:59] <somethingelse> hi there
#811 [11:59] <CapFan67> ??> KyuuLauncher !
#812 [11:59] <KyuuLauncher> ?
#813 [11:59] <CapFan67> KyuuLauncher, Stand by.. Looking for the command for that factoid...
#814 [12:00] <tyteen4a03> CapFan67: irc/multitasking/!
#815 [12:00] * tyteen4a03 kicked somethingelse from #minecrafthelp (Reason: omethingelse :No.)
#816 [12:00] <KyuuLauncher> yup ! Sure , thanks
#817 [12:00] <KK> CapFan67 If I type in ipconfig in command prompt, is the default gateway my LAN Ip?
#818 [12:00] <KK> I've found my WAN IP now by googling it, but I dont know which one is the LAN ip
#819 [12:00] <CapFan67> >>? KyuuLauncher win/!
#820 [12:01] <KyuuLauncher> 10
#821 [12:01] <CapFan67> KyuuLauncher, Gah.. Let me paste it: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#822 [12:01] <tyteen4a03> ??> KyuuLauncher win/!
#823 [12:01] <CapFan67> See https://minecraftirc.net/support-articles/windows/special-characters for more information on working around this problem.
#824 [12:01] <Absol> KyuuLauncher: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#825 [12:01] <Absol> KyuuLauncher: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#826 [12:01] <tyteen4a03> ??>> CapFan67 bot/help
#827 [12:01] <CapFan67> tyteen4a03, hehe.
#828 [12:01] <KyuuLauncher> oh
#829 [12:01] <KyuuLauncher> so do i just change my name without the <!>
#830 [12:01] <KyuuLauncher> ?
#831 [12:02] <CapFan67> KK, Ipconfig tells you about the machine. "Gateway" is the inside address for the router. not something useful.
#832 [12:02] <KK> ok
#833 [12:02] <KK> So the WAN ip is the number thats shown after "IPv4 Address:...."
#834 [12:02] <CapFan67> KK, To find your friends outside IP, have them load the website I directed you to. It will show them their router's IPv4 address.
#835 [12:02] <KK> LAN*
#836 [12:03] <KK> Yeah but her LAN ip is just her Ipv4 address right
#837 [12:03] <CapFan67> KK, Again, ipconfig is *only* the server's information. That computer itself. It has nothing to do with the Internet address.
#838 [12:03] <KK> ok
#839 [12:03] <KK> so how would I find her LAN ip address
#840 [12:03] <KK> not her public one
#841 [12:04] <CapFan67> KK, ipconfig, on the server itself, will display the server's assigned addresses including the IPv4 address (normally in the 192.168.x.x or 10.10.x.x range).
#842 [12:04] <KK> Ok
#843 [12:04] <CapFan67> KK, That inside LAN Ip is only for use inside that house/LAN. It's the number the router needs to be configured with.
#844 [12:05] <KyuuLauncher> i've changed my user
#845 [12:05] <KyuuLauncher> but it still cant work
#846 [12:06] <KyuuLauncher> do i restart my pc?
#847 [12:06] <KyuuLauncher> or reinstall minecraft?
#848 [12:06] <mattym> KyuuLauncher, Read the link Absol gave you, you cannot change the name, you need to make a new Windows Account user.
#849 [12:07] <KyuuLauncher> oh
#850 [12:07] <KyuuLauncher> ok thanks.
#851 [12:07] * Furo [webchat@44.159.118.78.rev.sfr.net] has joined #minecrafthelp
#852 [12:09] <Furo> Hello, I'm French and today, I wanted to connect to Minecraft and the following message appears:
#853 [12:09] <Furo> Can not create temporary directory.
#854 [12:09] <Furo> Error Details: No space left on device
#855 [12:10] <CapFan67> Furo, That's telling you that you have too little space on your drive to install the necessary files.
#856 [12:11] <Furo> how do I access and delete files?
#857 [12:11] * Fel [webchat@cpe-69-201-86-8.twcny.res.rr.com] has joined #minecrafthelp
#858 [12:11] <CapFan67> Furo, That depends on your OS and what you have to delete. System cleanup is outside the scope of what we can help with.
#859 [12:12] <Fel> How do I install shaders/optifine? My computer keeps blocking it anytime I try to download forge :(
#860 [12:12] * Furo [webchat@44.159.118.78.rev.sfr.net] has quit. (Client Quit)
#861 [12:12] <CapFan67> Furo, If it's helpful, I use a program called "WinDirStat" to catalog what's taking up all my space for management.
#862 [12:12] <CapFan67> ??> Fel mods
#863 [12:12] <Absol> Fel: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#864 [12:12] <Absol> Fel: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#865 [12:12] <Fel> oh sorry. Thank you!
#866 [12:12] * CaptainMike [webchat@c-71-225-99-35.hsd1.pa.comcast.net] has joined #minecrafthelp
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#868 [12:14] <CaptainMike> Minecraft crashes just after loading a world regardless of version. None of the solutions I've found online work. I've uninstalled and reinstalled both Java and Minecraft. I'm on Windows 8.1. I have no idea how to get the game to work.
#869 [12:15] <CapFan67> CaptainMike, Hi
#870 [12:15] <CapFan67> CaptainMike, Let's look at your log to see what the exact error is:
#871 [12:16] <CapFan67> ??> CaptainMike launcher/log
#872 [12:16] <Absol> CaptainMike: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#873 [12:16] * Juanchosiete [webchat@static-35-135-86-188.ipcom.comunitel.net] has joined #minecrafthelp
#874 [12:17] <CaptainMike> Would a crash report do?
#875 [12:17] <CapFan67> CaptainMike, If it contains the error we're working on, sure.
#876 [12:17] <CapFan67> ??> CaptainMike paste
#877 [12:17] <Absol> CaptainMike: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#878 [12:18] <Juanchosiete> Hello I need help my minecraft of windows 10 does not start, I do not know why, but when it puts the logo of mojang crashea.
#879 [12:18] <CapFan67> Juanchosiete, do you get an error number or description, or just "not responding"?
#880 [12:18] <Juanchosiete> nope
#881 [12:18] <Juanchosiete> onli not responding
#882 [12:18] <Juanchosiete> only
#883 [12:19] <CapFan67> Juanchosiete, I'll assume "nope" means "not repsonding". Incompatible software is know to cause this. Let's see what you have running:
#884 [12:19] <CapFan67> ??> Juanchosiete tools/hjtj
#885 [12:19] <CapFan67> ??> Juanchosiete tools/hjt
#886 [12:19] <Absol> Juanchosiete: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#887 [12:19] <Absol> Juanchosiete: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#888 [12:19] <CaptainMike> Posted my crash log; generating the other report now
#889 [12:20] <CapFan67> CaptainMike, after you create the paste, give us the link in this channel.
#890 [12:20] <Juanchosiete> what is this? tools/hjtj
#891 [12:20] <CaptainMike> https://paste.ubuntu.com/p/f2NVSstKkD/
#892 [12:20] <CapFan67> Juanchosiete, It's a bot command. Follow Absol's instructions.
#893 [12:21] <Juanchosiete> ok, thanks
#894 [12:21] <CapFan67> CaptainMike, "Problematic frame: C [ig75icd64.dll]" - This could either be a graphics driver issue, or incompatible software with overlay. Is this a new or older computer?
#895 [12:22] <CaptainMike> https://paste.ubuntu.com/p/PgBW9PdXf7/
#896 [12:22] <CaptainMike> That second one is the Miencraft report
#897 [12:22] <CaptainMike> It's an older computer, but I've run Minecraft as recently as 4 months ago.
#898 [12:23] <Juanchosiete> ok the hijackthis is runing
#899 [12:23] <CapFan67> CaptainMike, We're investigating some very specific issues that might be related. Can I ask you for a couple of things before we make any changes?
#900 [12:24] <CaptainMike> Sure.
#901 [12:24] <Juanchosiete> https://paste.ubuntu.com/p/gfxcTqJ5M2/
#902 [12:24] <CapFan67> ??> CaptainMike win/dxdiag
#903 [12:24] <Absol> CaptainMike: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#904 [12:24] <CapFan67> CaptainMike, We appreciate it.
#905 [12:25] <CapFan67> Juanchosiete, You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#906 [12:25] <CapFan67> ??> Juanchosiete av/adwcleaner
#907 [12:25] <Absol> Juanchosiete: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#908 [12:25] <Absol> Juanchosiete: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#909 [12:26] <Juanchosiete> ok
#910 [12:26] <CaptainMike> https://paste.ubuntu.com/p/wjRWsgTFvz/
#911 [12:27] <mattym> CaptainMike, The crash you are getting is from the Pre-Release, on that version, does it crash as soon as you launch, or only when you try to start a world?
#912 [12:27] <CaptainMike> It crashes on any release, right after loading the world. I can see the world for a heartbeat, and then crash.
#913 [12:28] <CaptainMike> I've also tried loading previous games in their associated versions.
#914 [12:29] <mattym> CaptainMike, Ok first try the following, in 1.13.2. From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#915 [12:29] <mattym> CaptainMike, If that works let me know.
#916 [12:31] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 183 seconds)
#917 [12:31] <CaptainMike> It works!
#918 [12:32] <CaptainMike> I can't believe I haven't found anything about this anywhere else online.
#919 [12:32] <mattym> CaptainMike, OK, one more thing.
#920 [12:32] <mattym> CaptainMike, Download and Install the 2nd file listed on the left side of this page https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81496
#921 [12:33] <mattym> CaptainMike, Once that is installed, restart the PC, and return to the chat for further tests.
#922 [12:33] <CaptainMike> The one that says Win64?
#923 [12:34] <urielsalis> CaptainMike, yes
#924 [12:34] <CaptainMike> Downloading now. Will install restart and return
#925 [12:34] * Juanchosiete [webchat@static-35-135-86-188.ipcom.comunitel.net] has joined #minecrafthelp
#926 [12:34] <Juanchosiete> hello
#927 [12:35] <CaptainMike> Oh
#928 [12:35] <urielsalis> hi Juanchosiete
#929 [12:35] <CaptainMike> Actually I "don't meet the minimum requirements" for the program
#930 [12:35] <mattym> CaptainMike, One moment.
#931 [12:35] * Driaron [webchat@94.107.93.75] has quit. (Quit: webchat.esper.net)
#932 [12:36] <Juanchosiete> absol?
#933 [12:36] <urielsalis> Juanchosiete, Absol its a bot
#934 [12:36] <urielsalis> Juanchosiete, have you ran adwcleaner?
#935 [12:36] <Juanchosiete> yes
#936 [12:37] <urielsalis> Juanchosiete, try the game now
#937 [12:37] <Juanchosiete> ok
#938 [12:37] <mattym> CaptainMike, Do you know the full model name and number of your laptop?
#939 [12:38] <Juanchosiete> no, i dont know
#940 [12:38] <CaptainMike> CyberPowerPC Fang Pro
#941 [12:38] <mattym> CaptainMike, Is there not a number in addition to that?
#942 [12:39] <CaptainMike> Not that I'm aware of
#943 [12:39] <mattym> CaptainMike, Is it a laptop, or small PC?
#944 [12:40] <Juanchosiete> the game does not start
#945 [12:41] <CaptainMike> Laptop
#946 [12:42] <Juanchosiete> the game does not start
#947 [12:42] <mattym> CaptainMike, Hmm, either way CyberPowers site just links back to Intel for those drivers. Are you sure you got the 64-Bit version of the .exe installer?
#948 [12:42] <CaptainMike> I just tried the new snapshot and I still crash. That might not be surprising
#949 [12:42] <CaptainMike> Yes. Very odd
#950 [12:43] <mattym> CaptainMike, Yeah, your current drivers do not support the VBO setting, which is needed in 1.14 and its snapshots.
#951 [12:43] <CaptainMike> Oh good.
#952 [12:43] <mattym> CaptainMike, That linked driver should work for your hardware and update it.
#953 [12:43] <mattym> CaptainMike, I am not sure why its saying its not supported on it.
#954 [12:44] <mattym> CaptainMike, Lets try a slightly older one, try with the first file listed on the left here https://downloadcenter.intel.com/download/28165/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
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#956 [12:45] <mattym> CaptainMike, If it lets you update the driver, restart, then if you will, let us know if the snapshots/pre-release works after.
#957 [12:46] <CaptainMike> This one seems to be working. I'll update and let you know
#958 [12:47] * Will [webchat@cpc78965-bele11-2-0-cust362.2-1.cable.virginm.net] has joined #minecrafthelp
#959 [12:48] <Will> is customer support the only way I can find out what my username was with an old minecraft account?
#960 [12:48] * Juanchosiete [webchat@static-35-135-86-188.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#961 [12:50] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#962 [12:51] <urielsalis> Will, do you know what it might have been?
#963 [12:51] <Will> I gave a few options a try, now it's captcha-ing my attempts so I don't want to lock myself out.
#964 [12:52] * CaptainMike [webchat@c-71-225-99-35.hsd1.pa.comcast.net] has joined #minecrafthelp
#965 [12:52] <CaptainMike> I'm back and happy to report that the new snapshot seems to be working for me.
#966 [12:53] <mattym> Ok one last step
#967 [12:53] <mattym> Possibly two
#968 [12:53] * FrantisekCapek [webchat@exchange.riganti.cz] has joined #minecrafthelp
#969 [12:53] <CaptainMike> Hopefully they are quick as I need to head to work in about 5 minutes.
#970 [12:55] <FrantisekCapek> Hey,
#971 [12:55] <FrantisekCapek> I have a question about the Minecraft editions. Do I have to buy the Win 10 edition if I bought the Java edition recently or is there any way to move to the Win 10 Edition? I can't play online with my friends now.
#972 [12:55] <mattym> CaptainMike, This driver as well https://www.geforce.com/drivers/results/145535
#973 [12:56] <mattym> CaptainMike, that should also force the game to run on the nvidia hardware, if it does not, bookmark the following link from absol
#974 [12:56] <mattym> ??> CaptainMike gpu/nvidia-optimus
#975 [12:56] <mattym> One sec
#976 [12:57] <mattym> ??> CaptainMike gpu/nvidia/optimus
#977 [12:57] <Absol> CaptainMike: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://minecraftirc.net/support-articles/nvidia-optimus/
#978 [12:57] <mattym> FrantisekCapek, When did you buy Java Edition?
#979 [12:58] <FrantisekCapek> 3 days ago
#980 [12:58] <CaptainMike> Installing
#981 [12:59] <mattym> FrantisekCapek, then if you want the Windows 10 Edition you would have to buy it as well.
#982 [12:59] * JJConex [webchat@13.red.212.225.212.procono.es] has joined #minecrafthelp
#983 [12:59] <JJConex> hi
#984 [12:59] * CaptainMike [webchat@c-71-225-99-35.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#985 [13:00] <FrantisekCapek> Damn, they should have really mentioned it on the minecraft.net website... Do you think that the support will refund me?
#986 [13:01] * CaptainMike [webchat@c-71-225-99-35.hsd1.pa.comcast.net] has joined #minecrafthelp
#987 [13:01] <JJConex> I have a problem, my friends cant connect to my server, and the game gives them this message: io.netty.channel.abstractchannel$annotatedconnectexception
#988 [13:01] * Carm [webchat@d118-75-122-87.nap.wideopenwest.com] has joined #minecrafthelp
#989 [13:02] <CaptainMike> New drivers installed, but I have to head to work. Thank you so much for your help.
#990 [13:02] <mattym> CaptainMike, if you load a world and hit the F3 button, and see the Nvidia hardware listed on the right as your display hardware then you are all set, otherwise try those directions Absol sent.
#991 [13:02] <CaptainMike> Is there anything I should do from here? Should I log back in after work with game reports?
#992 [13:02] <mattym> No just check my last msg and you should be all good
#993 [13:03] <mattym> Thanks again for the info you provided.
#994 [13:04] <CaptainMike> Fantastic. F3 checks out with NVidia. Brilliant work and thanks again!
#995 [13:04] * CaptainMike [webchat@c-71-225-99-35.hsd1.pa.comcast.net] has quit. (Client Quit)
#996 [13:04] <Carm> So my hardrive stopped working a couple of months ago, thus I haven’t been on Minecraft in a while. I tried logging into Mojang to change my username, and apparently I don’t remember the email that I used (however I do remember my password). Also, I do not have my transaction receipt because I purchased the account several years ago with my parent’
#997 [13:04] <Carm> s email. If you could (for discretion) simply find out the first few letters that the email starts with that is correlated to the username “Lcifr”, that would be much appreciated.
#998 [13:05] <Carm> If there is even a way to find this out.
#999 [13:05] <mattym> Carm, You will need to contact Mojang for support with proof of purchase.
#1000 [13:05] <Carm> Barf
#1001 [13:05] <mattym> ??> Carm account/send-email
#1002 [13:05] <Absol> Carm: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1003 [13:05] <Absol> Carm: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1004 [13:06] <JJConex> I have a problem, my friends cant connect to my server, and the game gives them this message: io.netty.channel.abstractchannel$annotatedconnectexception
#1005 [13:06] <Carm> did you guys not read the part where I said I don’t have the receipt?
#1006 [13:07] <mattym> Carm, I read it, it doesnt change what you need to do.
#1007 [13:07] <Carm> So it’s impossible haha
#1008 [13:08] <Carm> I’ll have to go to a store and get my hardrive data recovered only to login to Minecraft
#1009 [13:09] <FrantisekCapek> These different editions really matter then, they should have mentioned it on the minecraft.net website... Do you think that the support will refund me?
#1010 [13:12] <mattym> FrantisekCapek, Different editions are sold on different store fronts and clearly labeled. Buying the wrong edition is not on the list of accepted refunds.
#1011 [13:13] * FrantisekCapek [webchat@exchange.riganti.cz] has quit. (Quit: webchat.esper.net)
#1012 [13:15] <JJConex> I have a problem, my friends cant connect to my server, and the game gives them this message: io.netty.channel.abstractchannel$annotatedconnectexception
#1013 [13:16] <mattym> What is the full error?
#1014 [13:17] <JJConex> thats the full error
#1015 [13:17] <JJConex> when they try to connect with the public IP they get this message
#1016 [13:17] <mattym> No, that's the beginning of multiple possible errors, there should be more after that.
#1017 [13:19] <JJConex> io.netty.channel.abstractchannel$annotatedconnectexception: Connection refused: no further information:
#1018 [13:19] <JJConex> thats the full message
#1019 [13:19] <mattym> JJConex, Test your public IP here https://dinnerbone.com/minecraft/tools/status/
#1020 [13:23] <JJConex> Could not check the status of 212.225.212.13
#1021 [13:24] <mattym> JJConex, Then you have not properly set up the server.
#1022 [13:24] <mattym> ??> JJConex mp/server-setup
#1023 [13:24] <Absol> JJConex: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
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#1026 [13:56] * cantdownloadafile [webchat@93-136-1-43.adsl.net.t-com.hr] has joined #minecrafthelp
#1027 [13:57] <cantdownloadafile> i downloaded minecraft 1.13.2 and this message is what i got: Failed to download file. mi_nz.json
#1028 [13:57] <cantdownloadafile> what do i do?
#1029 [13:57] <cantdownloadafile> can i still play or?
#1030 [13:59] * egehanay [webchat@dslb-094-216-091-105.094.216.pools.vodafone-ip.de] has joined #minecrafthelp
#1031 [14:00] <cantdownloadafile> can i get help please?
#1032 [14:00] * egehanay [webchat@dslb-094-216-091-105.094.216.pools.vodafone-ip.de] has quit. (Client Quit)
#1033 [14:01] <cantdownloadafile> this help is useless nobodys gonna help me anyways...
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#1035 [14:30] * ]]]]]]]] [webchat@cpe-107-184-132-30.socal.res.rr.com] has joined #minecrafthelp
#1036 [14:31] <]]]]]]]]> hello
#1037 [14:35] <]]]]]]]]> hello, so I recently deactivated my account about a month ago and I would like to activate it , I already emailed you guys but no one has responded, I emailed you guys on Sunday, thanks.
#1038 [14:35] <CapFan67> ]]]]]]]], Hi.
#1039 [14:35] <CapFan67> ]]]]]]]], So, we're not Mojang, just volunteers helping with technical issues.
#1040 [14:36] <CapFan67> ]]]]]]]], Sunday is too soon. See this site: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1041 [14:36] * Kid02 [webchat@host59-157-dynamic.54-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#1042 [14:37] <Kid02> How do i change language at official site of Minecraft?
#1043 [14:37] <CapFan67> Kid02, Hi.
#1044 [14:37] <Kid02> Hi
#1045 [14:37] <CapFan67> Kid02, Very For minecraft.net, bottom of the page on the left. click on the globe.
#1046 [14:38] <]]]]]]]]> It says they are responding on March 11th but its April..
#1047 [14:38] <CapFan67> ]]]]]]]], It tells you that they are responding to request MADE on March 11th. That date is updated each work day.
#1048 [14:39] <]]]]]]]]> okay, thanks
#1049 [14:39] <CapFan67> ]]]]]]]], If you made your request on April 7, you have some time to wait for a response.
#1050 [14:40] <Kid02> What globe?
#1051 [14:45] <CapFan67> Kid02, At the very bottom of the web page, on the bottom left in the Grey banner there is a globe on the left with the name of the language, and the Microsoft logo on the Right.
#1052 [14:46] <CapFan67> Kid02, Looks like this: https://i.imgur.com/xjmHa21.png
#1053 [14:47] <Kid02> ohu....it was so simple. Thank you!
#1054 [14:47] * Kolja [webchat@aftr-109-90-232-130.unity-media.net] has joined #minecrafthelp
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#1059 [14:53] * cclay131 [webchat@pool-71-168-143-162.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#1060 [14:55] * natalia1341 [webchat@asd47.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1061 [14:55] <cclay131> Hey is there any way to figure out what email i made my minecraft account with? I'm trying to migrate to Mojang but i can't remember what email i used because i always used to login with my username
#1062 [14:56] <natalia1341> my old account doesnt have minecraft anymore, i can only play demo
#1063 [14:57] <mattym> cclay131, If its unmigrated, you will need to contact Mojang for support.
#1064 [14:57] * mooshroom [~mooshroom@92.40.248.79.threembb.co.uk] has joined #minecrafthelp
#1065 [14:57] <cclay131> okay
#1066 [14:57] <mattym> ??> cclay131 account/send-email
#1067 [14:57] <cclay131> thank you
#1068 [14:57] <Absol> cclay131: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1069 [14:57] <Absol> cclay131: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1070 [14:58] <mattym> natalia1341, Are you sure you are logging in with the correct account(email)
#1071 [14:58] <cclay131> what if i don't have my transaction ID?
#1072 [14:58] <mattym> ??> cclay131 account/trans-id
#1073 [14:58] <Absol> cclay131: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1074 [14:59] <natalia1341> yes i have my verification code from 2016 on my email that im logging in
#1075 [14:59] <natalia1341> 2015*
#1076 [14:59] <mattym> ??> natalia1341 launcher/relog
#1077 [14:59] <Absol> natalia1341: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1078 [14:59] * mooshroom [~mooshroom@92.40.248.79.threembb.co.uk] has quit. (Client Quit)
#1079 [15:01] <natalia1341> i can play only demo still
#1080 [15:01] <mattym> natalia1341, What does it say if you log in at account.mojang.com/me
#1081 [15:02] <natalia1341> it says i have to get code to have minecraft
#1082 [15:03] <mattym> natalia1341, Then you will need to contact Mojang to restore it.
#1083 [15:03] <natalia1341> okey thank you
#1084 [15:03] <mattym> ??> natalia1341 account/send-email
#1085 [15:03] <Absol> natalia1341: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1086 [15:03] <Absol> natalia1341: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1087 [15:04] * natalia1341 [webchat@asd47.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#1088 [15:08] * MindOfRicta [webchat@90.249.36.31] has joined #minecrafthelp
#1089 [15:09] <MindOfRicta> Hello, i seem to be getting the same error message when i try connect to a server i have bought. My friends can join but it willl not allow me to join. I have checked my firewall and that's not the problem i have also checked all the incompatible programmes which also are not the cause.
#1090 [15:11] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
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#1092 [15:28] * Teqqnix [webchat@spc69-1-78-231-174-84.fbx.proxad.net] has joined #minecrafthelp
#1093 [15:30] <Teqqnix> hello i have a probléme, i am in version 1.12, when i try to connect to a minecraft serveur
#1094 [15:30] <Teqqnix> this is where his mark me : io.netty.channel.abstractchannel$annotatedconnectexception connection refused
#1095 [15:30] <Teqqnix> please help me
#1096 [15:31] <urielsalis> Teqqnix, what server?
#1097 [15:31] <Teqqnix> all serveur
#1098 [15:31] <urielsalis> Teqqnix, for example?
#1099 [15:31] <Teqqnix> epicube, hypixel, nimrestia
#1100 [15:31] <urielsalis> Teqqnix, can you give me the IP that you are trying to connect to?
#1101 [15:32] <Teqqnix> yes : nimrestia.boxtoplay.com
#1102 [15:33] <urielsalis> Teqqnix, and with what version of the game are you trying to join it?
#1103 [15:33] <Teqqnix> 1.12
#1104 [15:33] <urielsalis> ??> Teqqnix tools/hjt
#1105 [15:33] <Absol> Teqqnix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1106 [15:33] <Absol> Teqqnix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1107 [15:33] * Kid02 [webchat@host59-157-dynamic.54-82-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1108 [15:34] <Teqqnix> what is this ?
#1109 [15:34] <urielsalis> Teqqnix, A program that allows us to see what its currently running in your PC so we can compare it to our list of known incomatible programs
#1110 [15:36] <Teqqnix> is good
#1111 [15:36] <Teqqnix> is good
#1112 [15:38] * Teqqnix [webchat@spc69-1-78-231-174-84.fbx.proxad.net] has left #minecrafthelp
#1113 [15:39] * Teqqnix1 [webchat@spc69-1-78-231-174-84.fbx.proxad.net] has joined #minecrafthelp
#1114 [15:39] <Teqqnix1> you are still here ?
#1115 [15:42] <CapFan67> Teqqnix1, Do you need the instructions again?
#1116 [15:44] <Teqqnix1> yes i can not connect to any minecraft server ... here's what it's like: io.netty.channel.abstractchannel $ annotatedconnectexception connection refused (i am in 1.12) please help me
#1117 [15:44] <CapFan67> Teqqnix1, The suspicion would be that some software running on your system is causing your issue. Let's look:
#1118 [15:44] <CapFan67> ??> Teqqnix tools/hjt
#1119 [15:44] <Absol> Teqqnix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1120 [15:44] <Absol> Teqqnix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1121 [15:45] <Teqqnix1> is good, how is it working?
#1122 [15:45] <Teqqnix1> sorry is good
#1123 [15:46] <CapFan67> Teqqnix1, This utility creates a list of running programs on your computer, so we can compare against our list if known incompatible software.
#1124 [15:46] <CapFan67> Teqqnix1, If you want to research HiJackThis before running it, you certainly can. Let us know when you want to proceed.
#1125 [15:47] <Teqqnix1> sorry I'm not understood, you speak French?
#1126 [15:47] <CapFan67> Teqqnix1, No, sorry. I only speak English.
#1127 [15:48] <Teqqnix1> okay give me time to understand :)
#1128 [15:49] <Teqqnix1> I run hijackthis, then?
#1129 [15:50] <CapFan67> Teqqnix1, The instructions are: Run HiJackThis as Administrator. Click "Do a system scan and save a log file". You will get a report. Let me know, and I'll give you the rest of the instructions.
#1130 [15:50] <Teqqnix1> is good
#1131 [15:51] <CapFan67> Teqqnix1, I need to step away for a few minutes. Here is the next step:
#1132 [15:51] <CapFan67> ??> Teqqnix1 paste
#1133 [15:51] <Absol> Teqqnix1: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1134 [15:52] * Mega1800Sans [webchat@bd644e0b.virtua.com.br] has joined #minecrafthelp
#1135 [15:54] <Mega1800Sans> On the Servers list on Minecraft PE, I can join a server my friend created, but then it keeps "Building Terrain", and I never get in the game. I tried 5 times already to get in, but no change. Can someone help?
#1136 [15:54] <Teqqnix1> hum what i paste ?
#1137 [15:55] <Mega1800Sans> ?
#1138 [15:55] <Teqqnix1> sorry I'm also asking for help
#1139 [15:56] <Mega1800Sans> No worries. What is your prob?
#1140 [15:56] <Mega1800Sans> Maybe I know a bit from it
#1141 [15:56] <Teqqnix1> i can not connect to any minecraft server ... here's what it's like: io.netty.channel.abstractchannel $ annotatedconnectexception connection refused (i am in 1.12)
#1142 [15:57] <Mega1800Sans> You're using which cversion? (By that, I mean in PC, Xbox...)
#1143 [15:57] <Teqqnix1> PC
#1144 [15:57] <tyteen4a03> ??> Teqqnix1 tools/hjt
#1145 [15:57] <Absol> Teqqnix1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1146 [15:57] <Absol> Teqqnix1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1147 [15:57] <tyteen4a03> Mega1800Sans: where is this server run on?
#1148 [15:58] <Teqqnix1> its good
#1149 [15:58] <Teqqnix1> epicube
#1150 [15:58] <Mega1800Sans> Mine is run on Android
#1151 [15:58] <Mega1800Sans> When the "Building Terrain" message is reached, it keeps loading endlessly
#1152 [15:58] <tyteen4a03> Mega1800Sans: your server?
#1153 [15:58] <Teqqnix1> https://paste.ubuntu.com/p/6HN8h7KwV6/
#1154 [15:59] <tyteen4a03> Mega1800Sans: but you said your friend created it?
#1155 [15:59] <tyteen4a03> Teqqnix1: a second
#1156 [15:59] <tyteen4a03> Teqqnix1: uninstall: Spybot S&D
#1157 [15:59] <Mega1800Sans> Exactly. I played on it for three weeks up until now
#1158 [15:59] <tyteen4a03> Teqqnix1: and Hamachi
#1159 [15:59] <tyteen4a03> Mega1800Sans: I need information about the friend's server; what is it run on, and where is it hosted?
#1160 [15:59] <Mega1800Sans> I'll try to get these info
#1161 [16:00] <Teqqnix1> I have to uninstall them completely?
#1162 [16:00] <tyteen4a03> Teqqnix1: yes
#1163 [16:00] <Teqqnix1> okay thank you so much :D
#1164 [16:00] <Teqqnix1> goodbye
#1165 [16:00] <Mega1800Sans> Is the link of the server needed?
#1166 [16:01] <tyteen4a03> Mega1800Sans: yes
#1167 [16:02] <Mega1800Sans> open.minecraft.net/pocket/realms/invite/ZdZ__PSHI-s
#1168 [16:03] <Mega1800Sans> Here it is
#1169 [16:04] <urielsalis> Mega1800Sans, so its a realms?
#1170 [16:05] <Mega1800Sans> Yep
#1171 [16:06] <Mega1800Sans> And the "Building Terrain" message doesn't disappear, and I can't join the realm
#1172 [16:06] <urielsalis> Mega1800Sans, were you in the nether?
#1173 [16:06] <Mega1800Sans> Nope. Overworld
#1174 [16:07] <urielsalis> Mega1800Sans, is the background netherrack or dirt?
#1175 [16:07] <Mega1800Sans> Nether portal
#1176 [16:07] <Mega1800Sans> Because it is when I join the realm
#1177 [16:07] <urielsalis> Mega1800Sans, what do you mean?
#1178 [16:08] <Mega1800Sans> I'll try to explain clearly
#1179 [16:08] <Mega1800Sans> When joining a realm, the message "Building Terrain" appears, correct?
#1180 [16:08] <urielsalis> Mega1800Sans, yes
#1181 [16:08] <Mega1800Sans> So, for me it also appears (Normal) but then, it never leaves
#1182 [16:09] <Mega1800Sans> It stays there, "Building Terrain"
#1183 [16:09] <urielsalis> Mega1800Sans, yeah, what I want to know is what is the background behind "Building terrain" when it gets stuck
#1184 [16:09] <urielsalis> Mega1800Sans, there are 2 different issues depending on the background
#1185 [16:09] <Mega1800Sans> It is a nether portal
#1186 [16:10] <urielsalis> Mega1800Sans, can you ask the realm owner to make a backup of the realm and restore it?
#1187 [16:11] <Mega1800Sans> Idk it will be possible now, considering that maybe I'm the only one with this problem. Also, the owner isn't online
#1188 [16:11] <urielsalis> Mega1800Sans, if that doesnt work, you can try joining from a different wifi
#1189 [16:12] <Mega1800Sans> I always joined with mine, and it always worked
#1190 [16:13] <Mega1800Sans> Maybe I'll try unistalling and installing again. Are the realms kept when you join with your microsoft account again?
#1191 [16:15] <urielsalis> Mega1800Sans, yep
#1192 [16:15] <Mega1800Sans> And what if you press the X button? Are all of your items erased at the realm?
#1193 [16:18] <Mega1800Sans> The items you have on your inventory, I mean
#1194 [16:19] <urielsalis> Mega1800Sans, yes
#1195 [16:19] <Mega1800Sans> So I can't leave it... I'll try the unistall thing then
#1196 [16:19] <Mega1800Sans> I'll say if it worked ort not
#1197 [16:25] <Mega1800Sans> Welp
#1198 [16:25] <Mega1800Sans> It still didn't work
#1199 [16:28] * _Bananana [webchat@207.152.102.98] has joined #minecrafthelp
#1200 [16:29] <Mega1800Sans> The "Building Terrain" message keeps loading
#1201 [16:30] * _Bananana [webchat@207.152.102.98] has quit. (Client Quit)
#1202 [16:30] * Yuliy [webchat@c-73-124-0-235.hsd1.fl.comcast.net] has joined #minecrafthelp
#1203 [16:31] <Yuliy> Whatever I try to do, I cannot download Dr Zhark's Mo Creatures, no matter what version I try.
#1204 [16:33] <CapFan67> ??> Yuliy mods
#1205 [16:33] <Absol> Yuliy: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1206 [16:33] <Absol> Yuliy: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1207 [16:34] <Yuliy> Okay, thank you.
#1208 [16:34] <Yuliy> Okay, thank you.
#1209 [16:34] * Yuliy [webchat@c-73-124-0-235.hsd1.fl.comcast.net] has left #minecrafthelp
#1210 [16:38] <Mega1800Sans> I think the person that was helping me left
#1211 [16:51] * Simon [webchat@cpc132846-tonb5-2-0-cust18.know.cable.virginm.net] has joined #minecrafthelp
#1212 [16:51] <Simon> hey im trying to play minecraft with my friend but after both setting up a server we've been unable to connect
#1213 [16:51] <Simon> tried using hamachi as well
#1214 [16:51] <Simon> tried checking firewalls and updating java but still no luck - wonder if there are any suggestions?
#1215 [17:20] * liam3 [webchat@pool-100-35-30-5.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1216 [17:20] <liam3> 1.13.2 crash on startup on macos
#1217 [17:20] <liam3> running java 8 201
#1218 [17:24] * liam3 [webchat@pool-100-35-30-5.nwrknj.fios.verizon.net] has quit. (Client Quit)
#1219 [17:31] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1220 [17:32] <Lurks> is bug tracker on maintenance or broken?
#1221 [17:32] <tyteen4a03> urielsalis: ^
#1222 [17:32] <tyteen4a03> in short, probably
#1223 [18:01] * FehVilarinho [webchat@c906e76f.virtua.com.br] has joined #minecrafthelp
#1224 [18:02] <FehVilarinho> Olá, tenho um problema com o meu minecraft, peço o seu auxilio
#1225 [18:02] <FehVilarinho> https://paste.ubuntu.com/p/mfbPfJJzct/
#1226 [18:02] <FehVilarinho> Quando logo e inicio este aparece o erro que segue
#1227 [18:02] <FehVilarinho> Não sei o que fazer..
#1228 [18:02] <mattym> ??> FehVilarinho lang/pt
#1229 [18:02] <Galaxy_2Alex> FehVilarinho, One moment. Please be aware we only operate in English.
#1230 [18:02] <Absol> FehVilarinho: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1231 [18:03] <FehVilarinho> I'm sorry, I'm asking for your help to correct the error that follows.
#1232 [18:04] <FehVilarinho> Soon and when I start minecraft presents me with this error ...
#1233 [18:04] <FehVilarinho> https://paste.ubuntu.com/p/mfbPfJJzct/
#1234 [18:04] <Galaxy_2Alex> FehVilarinho, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/112626/en-uk
#1235 [18:05] <FehVilarinho> Ok I'll try now
#1236 [18:09] <FehVilarinho> It's installing! Should I try playing minecraft again as soon as I finish?
#1237 [18:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1238 [18:09] <Galaxy_2Alex> FehVilarinho, Restart your PC first.
#1239 [18:10] <FehVilarinho> Ok!
#1240 [18:11] * amelia [webchat@twdp-173-094-197-101.nc.res.rr.com] has joined #minecrafthelp
#1241 [18:11] <amelia> unable to start java?
#1242 [18:12] * amelia [webchat@twdp-173-094-197-101.nc.res.rr.com] has quit. (Client Quit)
#1243 [18:20] * FehVilarinho [webchat@c906e76f.virtua.com.br] has joined #minecrafthelp
#1244 [18:20] <FehVilarinho> Hello, I just updated the drivers of my NVIDIA, but did not advance the error persists ...
#1245 [18:21] <FehVilarinho> https://paste.ubuntu.com/p/mfbPfJJzct/
#1246 [18:21] <mattym> FehVilarinho, We need the actual info the game gives you.
#1247 [18:21] <mattym> ??> FehVilarinho launcher/log
#1248 [18:21] <Absol> FehVilarinho: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1249 [18:24] <FehVilarinho> https://paste.gg/p/anonymous/cc30de1645454d11863187dccc26d7b1/files/15f3f174602942eeaf0a0cffa9125e0e/raw
#1250 [18:25] <FehVilarinho> Ah ... I did wrong, I'll follow the step by step and resend
#1251 [18:25] * Kttien [webchat@197.247.115.87.dyn.plus.net] has joined #minecrafthelp
#1252 [18:25] <Kttien> AAAAAAAAAAAA
#1253 [18:25] <Kttien> SORRY IM TOO SCAREED
#1254 [18:25] <Kttien> BAIL
#1255 [18:25] * Kttien [webchat@197.247.115.87.dyn.plus.net] has quit. (Client Quit)
#1256 [18:27] <FehVilarinho> Follow correct
#1257 [18:27] <FehVilarinho> https://paste.ubuntu.com/p/y8r7bH4t8G/
#1258 [18:27] <FehVilarinho> What do you think is very serious? lol
#1259 [18:28] <mattym> FehVilarinho, Try the following.
#1260 [18:28] <mattym> ??> FehVilarinho win/reinst
#1261 [18:28] <Absol> FehVilarinho: You may need to reinstall the locally installed files that Minecraft puts into place.
#1262 [18:28] <Absol> FehVilarinho: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1263 [18:29] <FehVilarinho> Understood
#1264 [18:35] <FehVilarinho> Staff, unfortunately the error persisted ..
#1265 [18:35] * nicolassss [webchat@pc-47-193-83-200.cm.vtr.net] has joined #minecrafthelp
#1266 [18:35] * nicolassss [webchat@pc-47-193-83-200.cm.vtr.net] has quit. (Client Quit)
#1267 [18:38] <FehVilarinho> Any suggestion? How can I proceed?
#1268 [18:38] <FehVilarinho> I'm really frustrated ..
#1269 [18:39] * Eygust13k [webchat@191.136.30.79] has joined #minecrafthelp
#1270 [18:39] <mattym> ??> FehVilarinho tools/hjt
#1271 [18:39] <Absol> FehVilarinho: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1272 [18:39] <Absol> FehVilarinho: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1273 [18:40] <FehVilarinho> ok
#1274 [18:40] <Eygust13k> Hi
#1275 [18:40] <Eygust13k> oi
#1276 [18:40] <Eygust13k> ok
#1277 [18:41] <FehVilarinho> https://paste.ubuntu.com/p/hnsPnYx7Jc/
#1278 [18:42] <mattym> FehVilarinho, Yeah nothing in there that would cause an incompatibility. Its likely not working due to how old the graphics hardware is.
#1279 [18:43] <Eygust13k> Hi mojang I wanted to know how I buy my minecraft mine is giving many errors please help me
#1280 [18:43] <FehVilarinho> But I already played on this same hardware
#1281 [18:43] <mattym> FehVilarinho, Try older versions of the game.
#1282 [18:43] <FehVilarinho> ok
#1283 [18:43] <mattym> Eygust13k, What is the exact error you are getting?
#1284 [18:44] <Eygust13k> I can not buy or create an account
#1285 [18:44] <mattym> Eygust13k, What happens when you try?
#1286 [18:45] <Eygust13k> He's not going to type, I'll click to enter, nothing will happen.
#1287 [18:46] <mattym> ??> Eygust13k tools/hjt
#1288 [18:46] <Absol> Eygust13k: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1289 [18:46] <FehVilarinho> For some reason neither the versions I played (1.11) are working ..
#1290 [18:46] <Absol> Eygust13k: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1291 [18:46] <Eygust13k> and to create it will not I lost 109 reais because I went 2 times
#1292 [18:47] <Lurks> FehVilarinho u have anti-virus software right? try disabling that
#1293 [18:48] <FehVilarinho> Do I try to run the game? Or some process?
#1294 [18:48] <Eygust13k> I do not have it because windows 10 itself has
#1295 [18:49] <FehVilarinho> Lurks I disabled it but the error persisted ...
#1296 [18:49] <FehVilarinho> ;(
#1297 [18:49] <mattym> Eygust13k, Do the instructions Absol sent you.
#1298 [18:50] <Eygust13k> ok
#1299 [18:51] <Eygust13k> I want to borrow my money back.
#1300 [18:51] <Eygust13k> how is this possible?
#1301 [18:51] <mattym> ??> Eygust13k account/refund
#1302 [18:51] <Absol> Eygust13k: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1303 [18:56] * Tyler1 [webchat@144.202.114.53.vultr.com] has joined #minecrafthelp
#1304 [18:57] <Tyler1> Hi i need help recovering my minecraft account
#1305 [18:57] <mattym> Tyler1, What is the problem you are having with it?
#1306 [18:58] <Tyler1> So a long time ago i made this account when i was 8 so around 8 years ago and now i was trying to relog in for old times sake and the email i used was fake and i cant renember my password
#1307 [18:59] <mattym> ??> Tyler1 account/send-email
#1308 [18:59] <Absol> Tyler1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1309 [18:59] <Absol> Tyler1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1310 [19:00] * FehVilarinho [webchat@c906e76f.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1311 [19:02] * Ender [webchat@host-216-116-11-220.coastcommunications.com] has joined #minecrafthelp
#1312 [19:02] <Ender> my game is constantly crashing
#1313 [19:02] <mattym> ??> Ender launcher/log
#1314 [19:02] <Absol> Ender: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1315 [19:03] * Tyler1 [webchat@144.202.114.53.vultr.com] has quit. (Quit: webchat.esper.net)
#1316 [19:12] <Ender> https://paste.ubuntu.com/p/sNyDdxRzzS/
#1317 [19:12] <mattym> Ender, Thats all the log showed after the crash happened?
#1318 [19:13] <Ender> yes
#1319 [19:13] <mattym> ??> Ender tools/hjt
#1320 [19:13] <Absol> Ender: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1321 [19:13] <Absol> Ender: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1322 [19:16] * RawJaw613 [webchat@ip72-219-179-85.oc.oc.cox.net] has joined #minecrafthelp
#1323 [19:16] <RawJaw613> Hey I own the newer version of minecraft for the switch and I am unable to feed any animals or mobs
#1324 [19:17] <mattym> RawJaw613, Sorry, but we don't really deal much with the Console version here. Check in the forums or reddit, if you dont find a solution, check the bug tracker.
#1325 [19:19] <Ender> https://paste.ubuntu.com/p/BbPx39Dr2M/
#1326 [19:19] <RawJaw613> its the little things I don't believe the developers have thought of everything when transferring it to switch. An example is I can't view the menu that shows me the effects I have and how long they will last.
#1327 [19:19] <RawJaw613> oh ok thank you!!
#1328 [19:19] * Eygust13k [webchat@191.136.30.79] has quit. (Quit: webchat.esper.net)
#1329 [19:20] <mattym> Ender, Ok, you have some adware known to cause issues, do the following instructions from Absol.
#1330 [19:20] <mattym> ??> Ender av/adwcleaner
#1331 [19:20] <Absol> Ender: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1332 [19:20] <Absol> Ender: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1333 [19:21] <RawJaw613> its on my switch
#1334 [19:21] <mattym> RawJaw613, That message was not to you.
#1335 [19:21] <RawJaw613> what?
#1336 [19:27] * Ender [webchat@host-216-116-11-220.coastcommunications.com] has quit. (Quit: webchat.esper.net)
#1337 [19:27] * Eygust13k [webchat@191.136.30.79] has joined #minecrafthelp
#1338 [19:27] <Eygust13k> hi
#1339 [19:31] * Prism [webchat@cpe-74-138-177-126.kya.res.rr.com] has joined #minecrafthelp
#1340 [19:32] * Prism [webchat@cpe-74-138-177-126.kya.res.rr.com] has quit. (Client Quit)
#1341 [19:32] * jackiy [webchat@ool-944ba1fa.dyn.optonline.net] has joined #minecrafthelp
#1342 [19:33] <jackiy> hey my Minecraft keeps not responding either when I load the game up or when I try to start a game
#1343 [19:35] <mattym> ??> jackiy av/adwcleaner
#1344 [19:35] <Absol> jackiy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1345 [19:35] <Absol> jackiy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1346 [19:36] <jackiy> ok thank you very much
#1347 [19:39] * Ender [webchat@host-216-116-11-220.coastcommunications.com] has joined #minecrafthelp
#1348 [19:43] * lew [webchat@096-058-022-143.res.spectrum.com] has joined #minecrafthelp
#1349 [19:43] <Ender> I was on earlier, i was following steps that restarted my computer, however whenever i press play on minecraft it crashes
#1350 [19:43] <mattym> Ender, Can you get the new crash log?
#1351 [19:46] <lew> Unable to create directory.
#1352 [19:46] <lew> Error details: The system cannot find the path specified.Filename on disk: MinecraftPath: E:\Games\MinecraftExists: false
#1353 [19:46] <lew> thats the error im getting
#1354 [19:47] <mattym> lew, Is your E drive a removable drive?
#1355 [19:50] <lew> messaged you
#1356 [19:50] <lew> and yes it is
#1357 [19:50] <mattym> ??> lew scold/pm
#1358 [19:50] <Absol> lew: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1359 [19:50] <Ender> HI! during the process of getting the minecraft log i found out that my minecraft world is working now, Thank You
#1360 [19:50] <mattym> lew, Install the game and launcher to a local drive.
#1361 [19:50] <lew> i didnt mean to pm i tried to @ yopu
#1362 [19:50] <lew> you*\
#1363 [19:51] * Ender [webchat@host-216-116-11-220.coastcommunications.com] has quit. (Quit: webchat.esper.net)
#1364 [19:54] * Lord_of_Life [~Lord@77.28.173.32] has joined #minecrafthelp
#1365 [19:55] * Lord_of_Life_ [~Lord@77.28.167.128] has quit. (Ping timeout: 189 seconds)
#1366 [19:58] * sav [webchat@65.157.96.234] has joined #minecrafthelp
#1367 [19:59] <sav> I just bought minecraft through the minevraft.net website, and when I try to download it through the windows 10 app, my only option is to purchase the game for a second time.
#1368 [20:02] * sav [webchat@65.157.96.234] has quit. (Client Quit)
#1369 [20:08] * lollypop [webchat@121-75-123-176.dyn.vf.net.nz] has joined #minecrafthelp
#1370 [20:09] <lollypop> hi haveing trouble with my minecraft crashing as soon as i click anything on the title screen
#1371 [20:10] <mattym> ??> lollypop launcher/log
#1372 [20:10] <Absol> lollypop: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1373 [20:10] <lollypop> k thx
#1374 [20:16] * abluemleiv [webchat@pool-173-64-34-197.bflony.fios.verizon.net] has joined #minecrafthelp
#1375 [20:16] <abluemleiv> I'm trying to migrate an old account but do not remember what my password was.
#1376 [20:16] <abluemleiv> When I reset the password, I never get an email to reset.
#1377 [20:17] <mattym> abluemleiv, You will need to contact Mojang for assistance with that.
#1378 [20:17] <mattym> ??> abluemleiv account/send-email
#1379 [20:17] <Absol> abluemleiv: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1380 [20:17] <Absol> abluemleiv: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1381 [20:17] <lollypop> https://paste.ubuntu.com/p/59djg2rWyZ/
#1382 [20:17] <mattym> lollypop, Did you make it crash before copying the log?
#1383 [20:18] * abluemleiv [webchat@pool-173-64-34-197.bflony.fios.verizon.net] has quit. (Client Quit)
#1384 [20:18] <lollypop> well i clicked multi player then it chrashed then i copyed
#1385 [20:19] <mattym> lollypop, Did it give any error message with the crash?
#1386 [20:19] <lollypop> well it says not responding but it does that for hours
#1387 [20:20] <mattym> ??> lollypop tools/hjt
#1388 [20:20] <Absol> lollypop: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1389 [20:20] <Absol> lollypop: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1390 [20:25] <lollypop> https://paste.ubuntu.com/p/nTn7TTqHkK/
#1391 [20:26] <mattym> lollypop, That did not pick up nearly as much as it should have. Can you try running it again. Make sure you follow the directions exactly.
#1392 [20:26] <lollypop> um ok
#1393 [20:28] <lollypop> its saying its already running but its not
#1394 [20:28] <mattym> lollypop, Ok lets see if the following helps instead.
#1395 [20:28] <mattym> ??> lollypop av/adwcleaner
#1396 [20:28] <Absol> lollypop: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1397 [20:28] <Absol> lollypop: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1398 [20:29] <lollypop> well i personaly dont think it would be malware cause i have anti malware programs already
#1399 [20:29] <mattym> lollypop, Try it anyway.
#1400 [20:30] <lollypop> but i could scan with my malware
#1401 [20:30] <mattym> lollypop, Use the one provided.
#1402 [20:30] <lollypop> sorry i dont understand the differnce
#1403 [20:31] <mattym> lollypop, The error you are describing is often caused by malware/adware, if thats the case, whatever program you currently have has not dont its job. We know the one we linked does.
#1404 [20:32] <lollypop> does malwarebytes work?
#1405 [20:32] <mattym> lollypop, Use the one we linked.
#1406 [20:36] <lollypop> ok so i scanned with ur one and it came up with nothing
#1407 [20:37] <mattym> lollypop, Restart the PC and attempt to get another log from HijackThis!
#1408 [20:37] <lollypop> ok
#1409 [20:37] <lollypop> what does restart do?
#1410 [20:38] <mattym> lollypop, Makes sure you will be able to run it again without error.
#1411 [20:38] <lollypop> ok cool
#1412 [20:46] * lollypop [webchat@121-75-123-176.dyn.vf.net.nz] has joined #minecrafthelp
#1413 [20:46] <lollypop> https://paste.ubuntu.com/p/GkFzDKVyN6/
#1414 [20:47] <mattym> lollypop, Ok, one moment.
#1415 [20:48] <mattym> lollypop, Lets see if a clean install helps anything.
#1416 [20:48] <mattym> ??> lollypop win/reinst
#1417 [20:48] <Absol> lollypop: You may need to reinstall the locally installed files that Minecraft puts into place.
#1418 [20:48] <Absol> lollypop: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1419 [20:49] <lollypop> so move everything to rubish bin
#1420 [20:49] <lollypop> ?
#1421 [20:49] <mattym> lollypop, Everything inside the .minecraft folder, except the saves folder if you have one.
#1422 [20:50] <lollypop> ok
#1423 [20:51] <lollypop> ok done
#1424 [20:51] * dom [webchat@ool-4572db74.dyn.optonline.net] has joined #minecrafthelp
#1425 [20:51] <mattym> lollypop, Start the game again, see if it crashes the same way or not.
#1426 [20:51] <dom> i cant
#1427 [20:52] <dom> It has been 4 days and i haven't got my verification code yet.
#1428 [20:53] <mattym> dom, What verification code?
#1429 [20:54] <dom> the code that must be sent to my email
#1430 [20:54] <mattym> dom, For what purpose? There is generally no process than needs a code to be sent to you.
#1431 [20:55] <dom> so i can get the game
#1432 [20:55] <dom> when i log in i get sent to a code imput
#1433 [20:56] <dom> and then says that it has sent a code to verify my account
#1434 [20:56] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1435 [20:56] <mattym> dom, That means you are logging into an account that has never purchased the game. When you buy the game on an account, it is just there, no code is needed.
#1436 [20:57] <mattym> dom, Where did you make the game purchase?
#1437 [20:59] <dom> i didn't get the game yet. I was planing to purchase it with my account. But as i log into purchase it. the page tells me to give the code to verify my email.
#1438 [20:59] <dom> i never got that code
#1439 [21:00] <mattym> dom, Did you check any spam/junk mail folders in your email account?
#1440 [21:01] <dom> yes I have checked all my folders in my email.
#1441 [21:01] <mattym> dom, What email provider is it on?
#1442 [21:01] <dom> Gmail
#1443 [21:01] <mattym> dom, Are there any emails from Mojang?
#1444 [21:02] <dom> nope
#1445 [21:02] <mattym> dom, Are you sure you made the account with that email?
#1446 [21:02] <dom> yes i have
#1447 [21:02] <dom> i checked it over and over
#1448 [21:03] <mattym> dom, On the page where it asks you to verify, is there an option to send a new verification email?
#1449 [21:04] * cclay131 [webchat@pool-71-168-143-162.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1450 [21:04] <dom> it only ask to send another code.
#1451 [21:04] <mattym> Have you tried that?
#1452 [21:06] <dom> yes i have
#1453 [21:06] <dom> nothing appears on my email
#1454 [21:07] <lollypop> hey mattym i dont what u did but it works now
#1455 [21:07] <lollypop> thanks you so much
#1456 [21:07] <mattym> dom, How old are you according to the birthdate you sent when creating the account?
#1457 [21:08] <dom> I am 20
#1458 [21:09] <mattym> dom, Try creating an account with a different email.
#1459 [21:10] * lollypop [webchat@121-75-123-176.dyn.vf.net.nz] has quit. (Quit: webchat.esper.net)
#1460 [21:10] <dom> ok
#1461 [21:12] <dom> that worked
#1462 [21:12] <dom> but why isnt it working on my main email
#1463 [21:14] <mattym> dom, Check any spam/junk folders again, or see if the settings on the email are blocking things from mojang.com
#1464 [21:15] * Gab [webchat@107-159-86-131.qc.cable.ebox.net] has joined #minecrafthelp
#1465 [21:16] <Gab> Hi, I can't open Minecraft since few weeks. Minecraft 1.13, on Mac...
#1466 [21:17] <mattym> Gab, What happens when you try?
#1467 [21:17] <Gab> A Mac window open.... like a error report...
#1468 [21:17] <Gab> A Mac window open.... like a error report...
#1469 [21:18] * dom [webchat@ool-4572db74.dyn.optonline.net] has left #minecrafthelp
#1470 [21:18] <mattym> Gab, Provide the contents of the report via the method Absol will describe below.
#1471 [21:18] <mattym> ??> Gab paste
#1472 [21:18] <Absol> Gab: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1473 [21:19] * myf8urf8 [webchat@c-98-220-5-216.hsd1.in.comcast.net] has joined #minecrafthelp
#1474 [21:20] <myf8urf8> when i try to run the batch file for my server i get the error could not create the virtual machine
#1475 [21:21] <CapFan67> myf8urf8, Are there any other lines/information along with that message?
#1476 [21:22] <myf8urf8> unrecognized option: -exe
#1477 [21:22] <CapFan67> myf8urf8, Can you paste the line from your batch file that start with "Java"?
#1478 [21:23] <myf8urf8> java -Xms2048 -Xmx2048M -exe Minecraft_Server.exe -o true
#1479 [21:23] <myf8urf8> PAUSE
#1480 [21:23] * Gab [webchat@107-159-86-131.qc.cable.ebox.net] has joined #minecrafthelp
#1481 [21:23] <CapFan67> myf8urf8, Java can't run .exe files. Further, minecraft downloads as a .jar file. Did you rename it?
#1482 [21:24] <Gab> https://paste.gg/p/anonymous/f20f39de499642a28c9584232c8b223d
#1483 [21:24] <myf8urf8> oh so it should be this then java -Xms2048 -Xmx2048M -exe Minecraft_Server.jar -o true
#1484 [21:24] <myf8urf8> PAUSE
#1485 [21:24] <mattym> Gab, Ok one moment.
#1486 [21:25] <CapFan67> myf8urf8, Change the -exe to -jar
#1487 [21:26] <CapFan67> myf8urf8, Also, verify the full filename of your server .jar file. Make sure your command matches the name.
#1488 [21:26] <mattym> Gab, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1489 [21:26] <Gab> No
#1490 [21:27] <Gab> I verified the list that minecraft has and I don't have any of these software...
#1491 [21:27] <myf8urf8> alright i did that now it says error ocurred when creating vm to small intial heap
#1492 [21:28] <mattym> Gab, Try the following, remove Minecraft from your Applications folder. Turn off the default Mac firewall, found in the Security section of the Preferences app. Then download the game again from minecraft.net and reinstall.
#1493 [21:28] <CapFan67> myf8urf8, -Xms2048 should be -Xms2048M
#1494 [21:31] <Gab> Same thing happen....
#1495 [21:31] <mattym> ??> Gab mac/reinst/manual
#1496 [21:31] <Absol> Gab: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1497 [21:31] <Absol> Gab: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1498 [21:33] * Eygust13k [webchat@191.136.30.79] has quit. (Quit: webchat.esper.net)
#1499 [21:34] <myf8urf8> how do i send the past bin
#1500 [21:35] <Gab> Seems to work...
#1501 [21:35] <CapFan67> ??> myf8urf8 paste
#1502 [21:35] <Absol> myf8urf8: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1503 [21:35] <myf8urf8> ah the url thanks
#1504 [21:36] <myf8urf8> https://paste.gg/p/myf8urf8/6eb7a202508a4e36ac3a1dae83d1d6d5
#1505 [21:36] <myf8urf8> this is what it says now
#1506 [21:37] <CapFan67> myf8urf8, Why are you using -o at all? You are setting an option to true that's already true. Remove the "-o true" from the end.
#1507 [21:37] <Gab> Wow guys, you rock!
#1508 [21:37] <Gab> Thanks,
#1509 [21:38] <Gab> It will be Christmas again (tomorrow morning) for my 8 years old boy.
#1510 [21:39] <myf8urf8> it work thanks guys i have been up for to long and could not think but i appreciate the help
#1511 [21:39] <CapFan67> myf8urf8, Outstanding. Enjoy!
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#1514 [21:52] <Junebucket> pre-release 1.14 today crashes main playing world. Other worlds on list load but not main world that worked yesterday and all days prior.
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#1517 [22:47] <Guest34245> anyone know how to figure out what email they used for their mojang account? i migrated my account about 4 years ago and forgot what email i used so now im stuck
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#1524 [23:46] <korea2006> I deleted my e-mail.
#1525 [23:46] <korea2006> What should I do?
#1526 [23:46] <sjw> I have tried to buy minecraft for my son about 10-15 times now on 3-4 different PCs over a period of about 12 months but every time I get a non-specific, generic "cant process payment" - I am perplexed as to why my card works fine all over the world for every single transaction I have tried EXCEPT mojang???
#1527 [23:46] <CapFan67> korea2006, Do you have a legacy account (login with username) or do you have a Mojang account (login with email)?
#1528 [23:47] <CapFan67> sjw, I would contact the bank and ask if the card is being denied and why. I would avoid using prepaid or debit cards. Worst case, I would buy a gift card, then activate online.
#1529 [23:50] <sjw> +CapFan67 I am 110% sure it's not my bank - my bank would alert me to problems and anyway, the card works on every other payment gateway ever made so I am absolutely certain the problem is with Mojang. It is not prepaid or a debit card. It is a standard Mastercard...
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#1531 [23:52] <CapFan67> sjw, Despite being a tech support channel, we have people pop in with this issue now and then. We don't have a solution for Mojang's payment processing system. Again, worst case, you could buy a gift card or digital code (depending on your region), and activate when you receive it. https://account.mojang.com/buy/minecraft
#1532 [23:52] <korea2006> +CapFan67 mojang account. i forgot+delete my email, i know username, password..
#1533 [23:53] <CapFan67> korea2006, "forgot" your email? So you don't know what it is? Not knowing the email address to the account means you'll need to contact Mojang for account recovery:
#1534 [23:53] <CapFan67> ??> korea2006 account/send-email
#1535 [23:53] <Absol> korea2006: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1536 [23:53] <Absol> korea2006: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-