#1 [00:49] * AzZa7436 [webchat@cpe-124-188-71-71.wjui-cr-103.win.vic.bigpond.net.au] has joined #minecrafthelp
#2 [00:49] <AzZa7436> Hi. I am having trouble logging into my Xbox Live Account in Minecraft. When I login, an error message appears.
#3 [00:52] <Galaxy_2Alex> AzZa7436, What error message?
#4 [00:55] <AzZa7436> Galaxy_2Alex, “Something went wrong. Give it another try, or try on Xbox.com”
#5 [01:24] * john [webchat@c-98-220-5-216.hsd1.in.comcast.net] has joined #minecrafthelp
#6 [01:25] <john> so i created a server and moved a old world into it it went fine but when i restarted it two chunks that had build on it now are water anyideas as to why
#7 [01:25] <Galaxy_2Alex> john, Are you using the 1.14 Prerelease?
#8 [01:25] <john> yes
#9 [01:25] <Galaxy_2Alex> john, https://bugs.mojang.com/browse/MC-147800
#10 [01:27] <john> alright so then i need to stick with the snap shot to fix this from happening
#11 [01:28] * john [webchat@c-98-220-5-216.hsd1.in.comcast.net] has quit. (Client Quit)
#12 [02:08] * Puddinsky [webchat@196.220.163.75] has joined #minecrafthelp
#13 [02:09] <Puddinsky> Hi. I can still log into Minecraft, but I can't log into the client for 1.13.1. Is there a way to see my transaction ID in minecraft itself?
#14 [02:09] <Galaxy_2Alex> ??< Puddinsky account/trans-id
#15 [02:09] <Galaxy_2Alex> ??> Puddinsky account/trans-id
#16 [02:09] <Galaxy_2Alex> sorry, one moment
#17 [02:09] <Puddinsky> You are my hero
#18 [02:09] <Galaxy_2Alex> ??> Puddinsky account/trans-id
#19 [02:09] <Absol> Puddinsky: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#20 [02:10] <Galaxy_2Alex> Puddinsky, All methods of recovering your transaction ID are listed on that page.
#21 [02:10] <Puddinsky> Should have checked. Thought it was gonna give me the paypal thing again. Thank you!
#22 [02:12] <Puddinsky> Sorry. Do I just enter that as a command? /puddinsky account/trans-id
#23 [02:13] <Galaxy_2Alex> Puddinsky, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#24 [02:14] <Galaxy_2Alex> Puddinsky, The website Absol linked shows all possible methods of recovering your transaction ID.
#25 [02:14] <Puddinsky> Oh dear. I don't have access to my old email anymore. So no way to get it while in game then?
#26 [02:14] <Galaxy_2Alex> Puddinsky, Contact Mojang nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#27 [02:14] <Galaxy_2Alex> ??> Puddinsky mojang/email
#28 [02:14] <Absol> Puddinsky: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#29 [02:14] <Absol> Puddinsky: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#30 [02:15] <Puddinsky> Will do. Thank you
#31 [02:15] * Puddinsky [webchat@196.220.163.75] has quit. (Quit: webchat.esper.net)
#32 [02:26] * Kookie [webchat@dan1833924.lnk.telstra.net] has joined #minecrafthelp
#33 [02:26] <Kookie> hello?
#34 [02:27] <Kookie> anyone here?/
#35 [02:27] <Kookie> i want to change my minecraft email but im on a new device
#36 [02:27] <Kookie> and it wants me to answer security questions
#37 [02:29] <urielsalis> Kookie: and you dont remember them?
#38 [02:30] <Kookie> i deleted the email its linked to and i dont remember the questions they are 3 years old
#39 [02:32] <urielsalis> ??> Kookie account/send-email
#40 [02:32] <Absol> Kookie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#41 [02:32] <Absol> Kookie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#42 [02:33] <Kookie> okayt
#43 [02:33] <Kookie> oaky
#44 [02:33] <Kookie> okay
#45 [02:33] * Kookie [webchat@dan1833924.lnk.telstra.net] has quit. (Quit: webchat.esper.net)
#46 [02:36] * GV [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#47 [02:36] * GV is now known as GreyVulpine
#48 [02:45] * Kolja [webchat@aftr-109-90-232-130.unity-media.net] has quit. (Quit: webchat.esper.net)
#49 [02:50] * Eliaas [webchat@101-100-152-62.myrepublic.co.nz] has joined #minecrafthelp
#50 [02:50] <Eliaas> Hello
#51 [02:50] <Galaxy_2Alex> Eliaas, Hello
#52 [02:50] <Eliaas> im trying to play minecraft and i havent played since early alpha
#53 [02:50] <Eliaas> i have a feeling my account has been deleted
#54 [02:51] <Galaxy_2Alex> Eliaas, Do you remember your username?
#55 [02:51] <Eliaas> yes it is Eliaas
#56 [02:51] <Eliaas> https://namemc.com/profile/Eliaas.1
#57 [02:52] <Eliaas> this, if that helps at all?
#58 [02:52] <Galaxy_2Alex> Eliaas, Did you migrate it?
#59 [02:52] <Eliaas> i did migrate it
#60 [02:52] <Eliaas> but now when i login with the new email and password it says this account has no minecraft and i can only play demo
#61 [02:52] <Eliaas> ive emailed mojang many times
#62 [02:52] <Galaxy_2Alex> Eliaas, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#63 [02:52] <Eliaas> i just got off the phone with microsoft
#64 [02:52] <Galaxy_2Alex> Eliaas, Please wait for them to answer.
#65 [02:53] <Eliaas> i sent emails back in 2018..
#66 [02:53] <Galaxy_2Alex> Eliaas, Did they reply?
#67 [02:53] <Eliaas> yes they wernt helpful and asked for things that i cant offer
#68 [02:54] <Eliaas> like when exactly i bought the game...i bought it over 10 years ago in the early alpha stage
#69 [02:54] <Galaxy_2Alex> Eliaas, They are trying to proove that your are the owner of the account. If you can't do that, they can't help you. If they wouldn't check properly, anyone could just contact them and say that that account is theirs.
#70 [02:54] * Sixthchip [webchat@85.24.82.170.generic-hostname.arrownet.dk] has joined #minecrafthelp
#71 [02:55] <Eliaas> i know that
#72 [02:55] <Eliaas> just a big scam to be honest
#73 [02:56] <Sixthchip> I have a fatal crash and it has something to do with a sound file as far as i have read, anyone who can help me fix it because i crash ALOT
#74 [02:56] <Galaxy_2Alex> Eliaas, They are basically asking for a receipt - just like if you are trying to get help with any other product anywhere else.
#75 [02:56] <Eliaas> i have a laptop i haven't turned on for years
#76 [02:56] <Galaxy_2Alex> Eliaas, If you can't provide one, they can't help you. Nothing scammy about that.
#77 [02:56] <Eliaas> i turned it on and im still logged in
#78 [02:56] <Eliaas> i have proof that i am logged in on this device
#79 [02:56] <Galaxy_2Alex> ??> Sixthchip error/download
#80 [02:56] <Absol> Sixthchip: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#81 [02:57] * Eliaas [webchat@101-100-152-62.myrepublic.co.nz] has quit. (Quit: webchat.esper.net)
#82 [02:57] <Sixthchip> thats not it? i am recciving a fatal crash when im playing?
#83 [02:57] <Sixthchip> can i post pictures here?
#84 [02:58] <Galaxy_2Alex> Sixthchip, I need the full text of the crash report
#85 [02:58] <Galaxy_2Alex> ??> Sixthchip paste
#86 [02:58] <Absol> Sixthchip: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#87 [03:01] <Sixthchip> how do i paste a picture there, dont know if im stupid but it makes no sense to me
#88 [03:02] * Johnson [webchat@140.118.47.117] has joined #minecrafthelp
#89 [03:02] <Galaxy_2Alex> ??> Sixthchip imgur
#90 [03:02] <Absol> Sixthchip: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#91 [03:04] <Sixthchip> https://imgur.com/gallery/nQyjLyQ
#92 [03:05] <Galaxy_2Alex> Sixthchip, I can't access that.
#93 [03:05] <Sixthchip> greate..
#94 [03:05] <Sixthchip> https://imgur.com/WSTYASi
#95 [03:05] <Sixthchip> what about that
#96 [03:06] <Sixthchip> i know its a sound folder i cant find, something about a sound pack... IDK man
#97 [03:06] <Galaxy_2Alex> Sixthchip, Probably an issue with the server you are connected to.
#98 [03:06] <Galaxy_2Alex> Sixthchip, Try clearing the resourcepack folder before trying to join the server, it may need to reload.
#99 [03:07] <Sixthchip> well... thats it... i can connect from my laptop and my friends has no problem with the server and sometimes i can connect on ths pc too but there is more crasching than playing
#100 [03:08] <Galaxy_2Alex> Sixthchip, Does it also happen if you remove the resource pack?
#101 [03:08] <Sixthchip> yes
#102 [03:09] <Sixthchip> i have tried to reinstall it like 20 times nonthing seems to fix this
#103 [03:09] <Galaxy_2Alex> Sixthchip, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#104 [03:09] <Galaxy_2Alex> ??> Sixthchip tools/hjt
#105 [03:09] <Absol> Sixthchip: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#106 [03:09] <Absol> Sixthchip: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#107 [03:11] <Johnson> hi, i just got a error info: Attempting to move successful download to E:\software\minecraftTwitch\Install\libraries\net\java\dev\jna\jna\4.4.0\jna-4.4.0.jar �ɮצs�b�C (few codes, i'm currently using chinese version)
#108 [03:12] <Galaxy_2Alex> Johnson, Sounds like an issue with the Twitch launcher.
#109 [03:14] <Sixthchip> is it the notebook notes u want?
#110 [03:14] <Galaxy_2Alex> Sixthchip, From the system it's not working on.
#111 [03:15] <Johnson> Galaxy_2Alex, well, i'll try to put the jar file in that directory first.
#112 [03:16] <Sixthchip> i dont get it? i ran the scan and then i got a long notebook page with nubers and writing i dont understand anything of
#113 [03:16] <Galaxy_2Alex> Sixthchip, Oh, yes, I need the text from that text file.
#114 [03:17] <Sixthchip> so u need all the thing from the notebook right?
#115 [03:17] <Galaxy_2Alex> Sixthchip, Yes.
#116 [03:17] <Sixthchip> well thats gonna be tricky cuz i cant paste it anywhere
#117 [03:17] <Galaxy_2Alex> Sixthchip, The instructions tell you what to do .
#118 [03:19] <Sixthchip> https://paste.gg/p/anonymous/5a47b43d9ec347a29df9eb4be90adfda
#119 [03:19] <Sixthchip> taht ees uoy anc
#120 [03:20] <Sixthchip> omg
#121 [03:20] <Sixthchip> is it that thing u wanted
#122 [03:21] <Galaxy_2Alex> Sixthchip, Delete Razer Synapse, then reinstall the game.
#123 [03:21] <Galaxy_2Alex> ??> Sixthchip win/reinst
#124 [03:22] <Absol> Sixthchip: You may need to reinstall the locally installed files that Minecraft puts into place.
#125 [03:22] <Absol> Sixthchip: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#126 [03:23] <Sixthchip> thank you
#127 [03:26] * Sixthchip [webchat@85.24.82.170.generic-hostname.arrownet.dk] has quit. (Quit: webchat.esper.net)
#128 [04:21] * Phill [webchat@cpe-101-161-204-121.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#129 [04:24] <Phill> Hi, Had a new hard drive imstalled on computer and now when trying to play Mine craft, it crashes because of "Java Runtime errors". Can anyone help?
#130 [04:26] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Remote host closed the connection)
#131 [04:36] * John [webchat@97e2476d.skybroadband.com] has joined #minecrafthelp
#132 [04:36] <John> Hi, I'm wanting to migrate my account but i can't remember my minecraft username
#133 [04:57] * Phill [webchat@cpe-101-161-204-121.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#134 [04:59] <Phill> Hi I had a new hard drive installed in computer and now Minecraft wont work. It crashes within seconds of starting play and says Java Runtime Environment errors.
#135 [05:12] * zan [webchat@192.246.104.27.unknown.m1.com.sg] has joined #minecrafthelp
#136 [05:13] <zan> help my prepaid card says its invalid on the mojang redeem page
#137 [05:26] <Galaxy_2Alex> zan, Where did you buy the code card from?
#138 [05:27] <Galaxy_2Alex> Phill, What is the full error message?
#139 [05:27] <Galaxy_2Alex> John, Have you already submitted an account support request to Mojang?
#140 [05:31] <John> My problem is fixed now :)
#141 [05:31] * John [webchat@97e2476d.skybroadband.com] has quit. (Quit: webchat.esper.net)
#142 [05:48] <zan> i bought in from challanger in singapore]
#143 [05:49] <Galaxy_2Alex> zan, Make sure you typed it in correctly.
#144 [05:52] <zan> yes i put it in properlyu
#145 [05:52] <zan> it said it was invalid
#146 [05:52] <Galaxy_2Alex> zan, Contact Mojang with the code.
#147 [05:52] <Galaxy_2Alex> ??> zan mojang/email
#148 [05:52] <Absol> zan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#149 [05:52] <Absol> zan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#150 [05:54] * Phill [webchat@cpe-101-161-204-121.vb08.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#151 [06:08] * Phill [webchat@cpe-101-161-204-121.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#152 [06:11] * Ex0dusNZ [webchat@122-59-46-97-adsl.sparkbb.co.nz] has joined #minecrafthelp
#153 [06:12] <Phill> Hi. I had a new hard drive installed on computer and now Minecraft crashes when I attempt to play. Following is part of the report.
#154 [06:12] <Phill> A fatal error has been detected by the Java Runtime Environment:
#155 [06:13] <Phill> # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000001800fb6a2, pid=8064, tid=8108
#156 [06:13] <Galaxy_2Alex> ??> Phill paste
#157 [06:13] <Absol> Phill: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#158 [06:13] <Galaxy_2Alex> Phill, I need the full log please.
#159 [06:14] * Phill [webchat@cpe-101-161-204-121.vb08.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#160 [06:15] <Ex0dusNZ> hey team, just wonder i had an account pre migration and im tryin to recover it
#161 [06:15] <Galaxy_2Alex> Ex0dusNZ, Have you already submitted an account support request to Mojang?
#162 [06:15] <Ex0dusNZ> yes just thought i may try here to as i may have missed something if its out of your hands then thanks for your time
#163 [06:16] <Galaxy_2Alex> Ex0dusNZ, Yeah, you will have to wait for them to answer.
#164 [06:16] <Ex0dusNZ> no problem thank you
#165 [06:16] * Ex0dusNZ [webchat@122-59-46-97-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#166 [06:17] * EnderKing101rs [webchat@159-118-129-31.cpe.cableone.net] has joined #minecrafthelp
#167 [06:18] <EnderKing101rs> does anyone kbow much about launcher issues?
#168 [06:18] <Galaxy_2Alex> EnderKing101rs, What issues?
#169 [06:20] <EnderKing101rs> well after having cast my minecraft onto a tv for a week or two i have an issue with opening it. it looks like it is opening on a second screen even though i have none. i have a video showing the occurance
#170 [06:20] <Galaxy_2Alex> EnderKing101rs, Hover over the Minecraft Icon, then move the mouse up to the preview window, right-click, and press "Maximise". Visual aid: http://i.imgur.com/XcZUMUg.png
#171 [06:21] <EnderKing101rs> ill try it now
#172 [06:22] <EnderKing101rs> thanks Galaxy_2Alex, it worked XD i have had some interesting converstions about this launcher so thx
#173 [06:26] * ztefan [webchat@212.112.165.138] has joined #minecrafthelp
#174 [06:26] <ztefan> goodday! :)
#175 [06:26] <Galaxy_2Alex> ztefan, Hello
#176 [06:27] <ztefan> Is there any soluton to reset password if you dont get the email from password reset function on the homepage?
#177 [06:27] <ztefan> i know that its the correct email
#178 [06:27] <Galaxy_2Alex> ztefan, Have you already submitted an account support request to Mojang?
#179 [06:27] <ztefan> Yes
#180 [06:27] <Galaxy_2Alex> ztefan, Wait for them to answer.
#181 [06:28] <ztefan> will take some time to get answer then
#182 [06:28] <ztefan> darn
#183 [06:28] <ztefan> When will I hear back?
#184 [06:28] <ztefan> We're currently replying to cases received on March 13. We thank you for your patience and will get to each case as quickly as possible.
#185 [06:28] <ztefan> :(
#186 [06:54] * kyle [webchat@cpe-58-172-214-22.tb02.tas.asp.telstra.net] has joined #minecrafthelp
#187 [06:55] * kyle is now known as Guest13700
#188 [06:56] <Guest13700> is anyone there
#189 [06:56] <Galaxy_2Alex> Guest13700, Yes, how can we help?
#190 [06:56] <Guest13700> im unsure as to how to long into my account
#191 [06:57] <Galaxy_2Alex> Guest13700, You log in using your login data, usually email address and password.
#192 [06:57] <Galaxy_2Alex> Guest13700, You can do that on the launcher, on minecraft.net and account.mojang.com
#193 [06:57] <Guest13700> that has failed and i am unsure on if i need to merge or not
#194 [06:58] <Galaxy_2Alex> Guest13700, When did you create the account?
#195 [06:58] <Guest13700> i can't remeber
#196 [06:58] <Guest13700> remember **
#197 [06:58] <Galaxy_2Alex> Guest13700, Approximately.
#198 [06:59] <Guest13700> i am still unsure
#199 [06:59] <Galaxy_2Alex> Guest13700, Have you already submitted an account support request to Mojang?
#200 [06:59] <Guest13700> i do not know how to do that
#201 [07:00] <Galaxy_2Alex> Guest13700, What is the actual problem? Did you forget your password, or email address, or both?
#202 [07:01] <Guest13700> i have reset my password and received an email so i believe that the account details are correct however i fail to be able to do anything after that
#203 [07:01] * Icecreaman72727 [webchat@60-241-125-253.static.tpgi.com.au] has joined #minecrafthelp
#204 [07:01] <Galaxy_2Alex> Guest13700, How long has it been like that?
#205 [07:02] <Icecreaman72727> hello
#206 [07:02] <Guest13700> several hours
#207 [07:02] <Galaxy_2Alex> Icecreaman72727, Hello
#208 [07:02] <Galaxy_2Alex> Guest13700, Are you connected to a VPN or similar program>
#209 [07:02] <Guest13700> no i am not
#210 [07:02] <Galaxy_2Alex> Guest13700, Let's take a look at your PC, something might be interfering with the launcher. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#211 [07:02] <Galaxy_2Alex> ??> Guest13700 tools/hjt
#212 [07:02] <Absol> Guest13700: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#213 [07:02] <Absol> Guest13700: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#214 [07:03] <Icecreaman72727> i cant login into my minecraft account, as i do not remember my email that i used, however i remember my username and passwords
#215 [07:03] <Galaxy_2Alex> Icecreaman72727, Have you already submitted an account support request to Mojang?
#216 [07:03] <Icecreaman72727> yes
#217 [07:03] <Icecreaman72727> is there a way to see which email is linked to my username?
#218 [07:03] <Galaxy_2Alex> Icecreaman72727, Wait for them to answer please.
#219 [07:03] <Galaxy_2Alex> Icecreaman72727, There is not, no.
#220 [07:04] <Guest13700> yeah nah that does sound shitty im not doing that. also its not the launcher its through the web page
#221 [07:04] <Absol> Guest13700: Please keep it civil
#222 [07:05] <Icecreaman72727> i would have usually waited, however i came here in hope that you guys can help cause ineed to fix this quick
#223 [07:05] <Galaxy_2Alex> Icecreaman72727, It specifically says that we are not account support, doesn't it?
#224 [07:05] * Marcian225 [webchat@77-255-7-126.adsl.inetia.pl] has joined #minecrafthelp
#225 [07:05] <Icecreaman72727> not trying to argue
#226 [07:05] <Icecreaman72727> just thought that might have changed
#227 [07:06] * Marcian225 [webchat@77-255-7-126.adsl.inetia.pl] has quit. (Client Quit)
#228 [07:06] <Galaxy_2Alex> Icecreaman72727, I'm not either, I'm just trying to understand why people keep coming here even though they contacted Mojang already :P
#229 [07:06] <Galaxy_2Alex> Guest13700, Does "McLeaks" or "McAuthenticator" ring a bell for you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#230 [07:06] <Icecreaman72727> im just trying all possible ways to get this fixed quickly
#231 [07:06] <Icecreaman72727> but i understand
#232 [07:07] <Icecreaman72727> how long do you think it will take for Mojang to reply cause a couple of days have passed now
#233 [07:08] <Galaxy_2Alex> Icecreaman72727, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#234 [07:09] * vikinng11 [webchat@155.158.83.219] has joined #minecrafthelp
#235 [07:10] <vikinng11> hello
#236 [07:10] <Galaxy_2Alex> vikinng11, Hello
#237 [07:11] <vikinng11> i have problem with log in
#238 [07:11] <Galaxy_2Alex> vikinng11, What problem?
#239 [07:11] <vikinng11> i dont remember password and email adress conected to my account
#240 [07:11] <vikinng11> so i can reset it
#241 [07:11] <vikinng11> *cant
#242 [07:12] <Galaxy_2Alex> vikinng11, Have you already submitted an account support request to Mojang?
#243 [07:12] <vikinng11> yep 3 weeks ago and i dont have any answer still
#244 [07:12] <Galaxy_2Alex> vikinng11, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#245 [07:13] <vikinng11> "We're currently replying to cases received on March 13" oh man
#246 [07:13] <vikinng11> thanks anyway :/
#247 [07:14] * Icecreaman72727 [webchat@60-241-125-253.static.tpgi.com.au] has joined #minecrafthelp
#248 [07:14] * guillekokoloco [webchat@148.56.166.254] has joined #minecrafthelp
#249 [07:14] <Icecreaman72727> ok thank you for the help
#250 [07:14] * Icecreaman72727 [webchat@60-241-125-253.static.tpgi.com.au] has quit. (Client Quit)
#251 [07:15] <guillekokoloco> Hi! i have a problem with my minecraft launcher. when I start the game an error says that java doesnt start. What can i do???
#252 [07:16] <Galaxy_2Alex> guillekokoloco, What is the exact error message?
#253 [07:17] <guillekokoloco> it says: ERROR :( java couldnt start
#254 [07:17] <Galaxy_2Alex> guillekokoloco, Is there any more?
#255 [07:17] <guillekokoloco> nope
#256 [07:17] <Galaxy_2Alex> guillekokoloco, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder. Then, try to run the game.
#257 [07:18] <guillekokoloco> ok, i will try
#258 [07:20] <guillekokoloco> nothing happens, i will try to download again java
#259 [07:20] <Galaxy_2Alex> guillekokoloco, Same issue?
#260 [07:20] <guillekokoloco> yes
#261 [07:20] <Galaxy_2Alex> guillekokoloco, Could you make a screenshot of it?
#262 [07:20] <Galaxy_2Alex> ??> guillekokoloco imgur
#263 [07:20] <Absol> guillekokoloco: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#264 [07:25] <guillekokoloco> https://imgur.com/a/ULFSxr1
#265 [07:25] <guillekokoloco> here
#266 [07:25] <Galaxy_2Alex> guillekokoloco, Click "Show more details".
#267 [07:27] <guillekokoloco> it says in spanish that i have to go to the folder, i´ll try
#268 [07:29] <guillekokoloco> okay, it worked
#269 [07:29] <guillekokoloco> thanks!!!
#270 [07:57] * Lord_of_Life [~Lord@77.28.173.32] has quit. (Ping timeout: 202 seconds)
#271 [07:58] * Lord_of_Life [~Lord@77.28.164.71] has joined #minecrafthelp
#272 [08:03] * chlo [webchat@cpc118552-reig6-2-0-cust781.6-3.cable.virginm.net] has joined #minecrafthelp
#273 [08:06] <chlo> pressed the play button on the Minecraft launcher and it has said error unable to extract native files. when show more info is pressed it says Unable to extract native files.
#274 [08:41] * vikinng11 [webchat@155.158.83.219] has quit. (Quit: webchat.esper.net)
#275 [09:06] * Guest13700 [webchat@cpe-58-172-214-22.tb02.tas.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#276 [09:55] * Lukas [webchat@h75-100-3-154.abdlwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#277 [09:56] <Lukas> Hi, I am not receiving any emails to reset my password.
#278 [09:56] <CapFan67> Lukas, Did you check your junk/spam folder?
#279 [09:56] <Lukas> yes I have
#280 [09:56] <CapFan67> Lukas, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#281 [09:56] <CapFan67> Lukas, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#282 [09:57] <CapFan67> ??> Lukas account/send-email
#283 [09:57] <Absol> Lukas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#284 [09:57] <Absol> Lukas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#285 [09:57] * Lukas [webchat@h75-100-3-154.abdlwi.dsl.dynamic.tds.net] has quit. (Client Quit)
#286 [10:08] * tfsb [~tfsb@60.31.184.130] has joined #minecrafthelp
#287 [10:27] * Babby [webchat@gprs-inet-65-49.elisa.ee] has joined #minecrafthelp
#288 [10:28] <Babby> Hello, i cant buy minecraft
#289 [10:32] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#290 [10:52] * Webchat978 [webchat@97-116-46-23.mpls.qwest.net] has joined #minecrafthelp
#291 [10:52] * Espercorn kicked Webchat978 from #minecrafthelp (Reason: ebchat978 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#292 [10:54] * TheArti122 [webchat@customer-ip-91-227-104-87.ipv.net.pl] has joined #minecrafthelp
#293 [10:54] * TheArti122 [webchat@customer-ip-91-227-104-87.ipv.net.pl] has quit. (Client Quit)
#294 [10:59] * mooshroom [~mooshroom@92.40.248.79.threembb.co.uk] has joined #minecrafthelp
#295 [11:03] * ultimateminecraft [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#296 [11:04] <ultimateminecraft> im unable to open minecraft and crashed on startup
#297 [11:04] <CapFan67> ultimateminecraft, Do you see an error number or description, or do you just see "not responding"?
#298 [11:05] <ultimateminecraft> i just see not responding
#299 [11:05] <CapFan67> ultimateminecraft, A "not responding" or hanging condition is sometimes caused by incompatible software. Let's see if you have any running:
#300 [11:05] <CapFan67> ??> ultimateminecraft tools/hjt
#301 [11:05] <Absol> ultimateminecraft: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#302 [11:05] <Absol> ultimateminecraft: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#303 [11:16] <CapFan67> ultimateminecraft, Having trouble producing the report?
#304 [11:20] <ultimateminecraft> no im almost done
#305 [11:23] <ultimateminecraft> not sure if this works but try this https://paste.ubuntu.com/p/f8tT4BZG6v/plain/
#306 [11:24] <CapFan67> ultimateminecraft, The top of the report is cut off. Can you create a paste with the full report?
#307 [11:24] <ultimateminecraft> ok
#308 [11:24] <CapFan67> ultimateminecraft, On the bright side, I see at least one program that causes your exact issue. I just want to make sure we get them all.
#309 [11:25] <ultimateminecraft> here it is https://paste.ubuntu.com/p/pG9C2Tyfyf/plain/
#310 [11:28] <CapFan67> ultimateminecraft, You have two issues: (1) You have bundleware called PremierOpinion. It causes your issue. (2) You have bundleware called WebCompanion. It also causes your issue. Both are removed with the same tool. I'll post removal instructions:
#311 [11:28] <CapFan67> ??> ultimateminecraft av/adwcleaner
#312 [11:28] <Absol> ultimateminecraft: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#313 [11:28] <Absol> ultimateminecraft: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#314 [11:33] * tfsb [~tfsb@60.31.184.130] has quit. (Remote host closed the connection)
#315 [11:34] * ultimateminecraft [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#316 [11:34] <CapFan67> ultimateminecraft, Welcome back.
#317 [11:34] <ultimateminecraft> ye ive done it
#318 [11:34] <CapFan67> ultimateminecraft, If ADWCleaner has completed, give the game a try again. Be patient, the first run may take several minutes to download assets.
#319 [11:35] <ultimateminecraft> ok
#320 [11:36] <ultimateminecraft> it worked thank you so much for helping me
#321 [11:36] <CapFan67> ultimateminecraft, Outstanding. Enjoy!
#322 [11:41] * ImAlsoRan [webchat@45-30-57-82.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#323 [11:42] * ImAlsoRan [webchat@45-30-57-82.lightspeed.tulsok.sbcglobal.net] has quit. (Client Quit)
#324 [12:01] * AtomicFire [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#325 [12:02] <AtomicFire> im unable to connect to servers
#326 [12:03] <Morpheus> AtomicFire, Hey. This issue is usually caused by a program blocking your connection, let's take a look at what's running on your PC: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#327 [12:03] <Morpheus> ??> AtomicFire tools/hjt
#328 [12:03] <Absol> AtomicFire: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#329 [12:03] <Absol> AtomicFire: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#330 [12:04] <AtomicFire> https://paste.ubuntu.com/p/Rs8dMWRk2B/plain/
#331 [12:05] <Morpheus> ??> AtomicFire av/mcafee/uninstall
#332 [12:05] <Absol> AtomicFire: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#333 [12:20] * AtomicFire [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#334 [12:20] <AtomicFire> i have done it
#335 [12:21] <Morpheus> AtomicFire, Great! Try minecraft now
#336 [12:22] * dragonvision198 [webchat@ip72-192-64-107.tu.ok.cox.net] has joined #minecrafthelp
#337 [12:22] <dragonvision198> Hello? I need help with my minecraft account.
#338 [12:23] <AtomicFire> doesnt appear to be working
#339 [12:24] <dragonvision198> I know my account still exists, but I cant log into it for some reason. I also cant change my account or migrate it because I dont have access to the email linked to it.
#340 [12:24] <Morpheus> AtomicFire, Could you send another hijackthis report?
#341 [12:24] <Morpheus> dragonvision198, Hey. When you try to login, what does it say?
#342 [12:24] <AtomicFire> ok
#343 [12:24] <dragonvision198> Invalid password
#344 [12:24] <Morpheus> dragonvision198, I'd like you to run a tool so we can see if anything could be blocking the login: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#345 [12:24] <Morpheus> ??> dragonvision198 tools/hjt
#346 [12:24] <Absol> dragonvision198: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#347 [12:24] <Absol> dragonvision198: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#348 [12:25] <dragonvision198> Okay, give me a minute please.
#349 [12:26] <AtomicFire> here https://paste.ubuntu.com/p/jmnChfYFYb/plain/
#350 [12:28] <Morpheus> ??> AtomicFire av/adwcleaner
#351 [12:28] <Absol> AtomicFire: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#352 [12:28] <Absol> AtomicFire: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#353 [12:28] <Morpheus> Before you do that, what is the exact message you're getting?
#354 [12:30] <AtomicFire> when i try to log into servers?
#355 [12:30] <Morpheus> Yea
#356 [12:30] <dragonvision198> Login failed: invalid username or password. I try logging on using my minecraft username bc I cannot migrate my account.
#357 [12:31] <dragonvision198> https://paste.ubuntu.com/
#358 [12:31] <Morpheus> dragonvision198, You need to click the 'paste!' button :P
#359 [12:31] <dragonvision198> https://paste.ubuntu.com/
#360 [12:31] <dragonvision198> I did
#361 [12:31] <Morpheus> dragonvision198, Is there something in the poster field as well as the content field?
#362 [12:32] <dragonvision198> No
#363 [12:32] <AtomicFire> io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information
#364 [12:32] <Morpheus> dragonvision198, Put any name into the poster field, then click 'paste!'
#365 [12:32] <Morpheus> AtomicFire, Alright. Hold off on adwcleaner then, I was assuming you had another issue
#366 [12:33] <AtomicFire> ok
#367 [12:33] <dragonvision198> https://paste.ubuntu.com/p/7444sg8mZf/
#368 [12:33] <Morpheus> Put the servers IP in the box on this website and tell me the output: https://dinnerbone.com/minecraft/tools/status/ AtomicFire
#369 [12:33] <dragonvision198> I used to play Minecraft in the beta btw.
#370 [12:34] <Morpheus> dragonvision198, You've got a piece of bundleware installed called 'premieropinion'. The following tool will remove the malware and in turn fix your minecraft:
#371 [12:34] <Morpheus> ??> dragonvision198 av/adwcleaner
#372 [12:34] <Absol> dragonvision198: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#373 [12:34] <Absol> dragonvision198: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#374 [12:37] <AtomicFire> ive tried loading the server again and it finally works now thank you ill see you off now
#375 [12:37] <Morpheus> AtomicFire, No problem. Enjoy playing!
#376 [12:37] * AtomicFire [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#377 [12:43] * Meep [uid44664@id-44664.charlton.irccloud.com] has joined #minecrafthelp
#378 [12:43] * dragonvision198 [webchat@ip72-192-64-107.tu.ok.cox.net] has joined #minecrafthelp
#379 [12:43] <dragonvision198> im back.
#380 [12:43] <Morpheus> dragonvision198, Welcome back. Give minecraft a try now :)
#381 [12:46] <dragonvision198> I think I need to change my password, but I cant
#382 [12:46] <dragonvision198> im trying to log in with my minecraft username.
#383 [12:46] <Morpheus> dragonvision198, Ah yes, I forgot your issue was account based. Have you migrated your account yet?
#384 [12:46] <dragonvision198> I cant migrate it because I cant log in to it.
#385 [12:47] <Morpheus> dragonvision198, In that case you'll need to email mojang:
#386 [12:47] <Morpheus> ??> dragonvision198 account/send-email
#387 [12:47] <Absol> dragonvision198: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#388 [12:47] <Absol> dragonvision198: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#389 [12:48] <dragonvision198> I did, im waiting rn for them to reply back but theyre replying to the ones from march 13. I got a link to this page from an email sent to me stating that Mojang has received it.
#390 [12:48] <dragonvision198> Thank you for the help though.
#391 [12:48] <Morpheus> dragonvision198, Your welcome!
#392 [12:49] * dragonvision198 [webchat@ip72-192-64-107.tu.ok.cox.net] has quit. (Quit: webchat.esper.net)
#393 [12:49] * Liam8 [webchat@sky-78-16-103-22.bas512.cwt.btireland.net] has joined #minecrafthelp
#394 [12:51] <Liam8> I bought Minecraft about two hours ago and I am still unable to access my account. I have tried resetting my password but I still can't get in. I am unsure on what to do, help would be appreciated.
#395 [12:52] <Morpheus> Liam8, Hey. When you try to access your account does it give you any message?
#396 [12:52] <Liam8> Yeah, it says invalid username or password.
#397 [12:52] <Morpheus> Liam8, I'd like to run a check for any software which could be blocking your login: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#398 [12:52] <Morpheus> ??> Liam8 tools/hjt
#399 [12:52] <Absol> Liam8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#400 [12:53] <Absol> Liam8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#401 [12:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#402 [12:57] <Liam8> https://paste.ubuntu.com/p/Vh3X6by5Zx/
#403 [12:57] <Morpheus> Liam8, Have you heard of MCleaks?
#404 [12:57] <Liam8> I have
#405 [12:57] <Morpheus> ??> Liam8 info/mcleaks
#406 [12:57] <Absol> Liam8: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#407 [12:57] <Absol> Liam8: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#408 [12:57] <Morpheus> ??> Liam8 win/hosts/edit
#409 [12:57] <Absol> Liam8: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#410 [12:57] <Absol> Liam8: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#411 [12:57] <Morpheus> ??> Liam8 av/adwcleaner
#412 [12:57] <Absol> Liam8: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#413 [12:57] <Absol> Liam8: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#414 [12:57] <Morpheus> I've got to run, hopefully someone can hop in
#415 [13:03] * Liam8 [webchat@sky-78-16-103-22.bas512.cwt.btireland.net] has quit. (Quit: webchat.esper.net)
#416 [13:04] * mooshroom [~mooshroom@92.40.248.79.threembb.co.uk] has joined #minecrafthelp
#417 [13:10] * Scoot [webchat@bethami.org] has joined #minecrafthelp
#418 [13:11] <Scoot> I'm having trouble launching Minecraft 1.14's Pre-Release. It gets stuck at about 90% on the first loading screen. Can anyone help?
#419 [13:12] * Scoot [webchat@bethami.org] has quit. (Client Quit)
#420 [13:26] * Liam8 [webchat@sky-78-16-103-22.bas512.cwt.btireland.net] has joined #minecrafthelp
#421 [13:27] <Liam8> Hi, Im back again, what is it I do next?
#422 [13:28] * Liam8 [webchat@sky-78-16-103-22.bas512.cwt.btireland.net] has quit. (Client Quit)
#423 [13:51] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#424 [14:01] * anthonyminecraft15 [webchat@pool-71-172-157-207.nwrknj.fios.verizon.net] has joined #minecrafthelp
#425 [14:01] <anthonyminecraft15> hello
#426 [14:02] <anthonyminecraft15> hello
#427 [14:03] <Morpheus> anthonyminecraft15, Hey. How can we help?
#428 [14:03] <anthonyminecraft15> When I updated to prerelease 1.14, my minecraft save started getting ticking error in a chunk. There's a villager entity causing my game to crash. How can I fix this?
#429 [14:04] <Morpheus> anthonyminecraft15, We only deal with the latest release (1.13.2) and don't offer support for snapshots, I would try the forums support section: https://www.minecraftforum.net/forums/support/java-edition-support
#430 [14:04] <anthonyminecraft15> :(
#431 [14:04] <mattym> anthonyminecraft15, More specifically, report any issues with the Pre-Release to the bug tracker https://bugs.mojang.com
#432 [14:04] <anthonyminecraft15> :(
#433 [14:07] * mooshroom [~mooshroom@92.40.248.79.threembb.co.uk] has quit. (Ping timeout: 202 seconds)
#434 [14:08] * mooshroom [~mooshroom@92.40.248.109.threembb.co.uk] has joined #minecrafthelp
#435 [14:28] * creeper8801 [webchat@c-67-174-28-12.hsd1.fl.comcast.net] has joined #minecrafthelp
#436 [14:28] * creeper8801 [webchat@c-67-174-28-12.hsd1.fl.comcast.net] has quit. (Client Quit)
#437 [14:52] * Meep [uid44664@id-44664.charlton.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#438 [14:56] * Thatcameron5_ [webchat@h69-129-186-238.nansme.dsl.dynamic.tds.net] has joined #minecrafthelp
#439 [14:56] * Absol1 [~Absol@hunter.of.the.devilincarnate.net] has joined #minecrafthelp
#440 [14:56] * Absol1 [~Absol@hunter.of.the.devilincarnate.net] has quit. (Client Quit)
#441 [14:56] * Absol [~Absol@hunter.of.the.devilincarnate.net] has joined #minecrafthelp
#442 [14:57] <Thatcameron5_> Hello I am having trouble with seeing other people’s chat
#443 [14:59] <mattym> Thatcameron5_, Is it only on a specific server?
#444 [15:01] * Thatcameron5_ [webchat@h69-129-186-238.nansme.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#445 [15:12] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 202 seconds)
#446 [15:12] * DarkNoddy [~mordi@77.19.69.170.tmi.telenormobil.no] has joined #minecrafthelp
#447 [15:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#448 [15:43] * Obsidian [webchat@c-73-153-190-107.hsd1.co.comcast.net] has joined #minecrafthelp
#449 [15:44] * Obsidian [webchat@c-73-153-190-107.hsd1.co.comcast.net] has quit. (Client Quit)
#450 [15:52] * Erebus [webchat@130.70.12.4] has joined #minecrafthelp
#451 [15:53] <Erebus> Hello there. Looking for aid concerning 1.13.2 not working with my laptop despite 1.13.1 working just fine. Was there a change within the code for some reason in there that would have caused my (admittedly ancient) drivers not to function properly?
#452 [15:54] <mattym> Erebus, What issue does it run into?
#453 [15:54] <Erebus> The very same exception violation that integrated graphics users would encounter in 1.14 due to VBO's, except currently I have my VBOs off
#454 [15:55] <mattym> ??> Erebus win/dxdiag
#455 [15:55] <Absol> Erebus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#456 [15:59] <Erebus> https://paste.ubuntu.com/p/zMTkZS8PVt/
#457 [16:00] <mattym> Erebus, Ok, just a moment.
#458 [16:02] <mattym> Erebus, Have you tried a driver update?
#459 [16:02] <Erebus> I have, there are no newer drivers for the toaster I currently use unfortunately
#460 [16:02] <mattym> Erebus, Download and Install the 2nd file listed on the left of this page. https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
#461 [16:04] <mattym> Erebus, It doesn't match the usual hardware we have seen an issue with. But there were some cases where older underpowered hardware had problems with the jump from 1.13.1 to 1.13.2
#462 [16:05] <mattym> Erebus, I am trying to find the bug tracker report we had on that, but in the mean time try to install the linked driver.
#463 [16:05] <Erebus> Doing so now. Thank you for the support so far
#464 [16:07] <Erebus> It appears HP customized the drivers just so that they would have the only version for this hardware, and the computer is informing me of that issue. Would overwriting the manufacturer's custom drivers be likely to cause problems?
#465 [16:08] <mattym> Erebus, Companies like HP rarely update the ones they provide to the latest available.
#466 [16:08] <mattym> Erebus, Is the install actually giving you an option to proceed? Or outright stopping you?
#467 [16:08] <Erebus> Exact error message to follow
#468 [16:09] <Erebus> Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit.
#469 [16:09] <mattym> Erebus, There are some guides online for ways to install them manually, that may or may not work depending on how well HP blocked them out. But....
#470 [16:10] <Erebus> There is a further dialogue box that gives me the option to reinstall using recommended settings or just state it installed correctly, but whether or not the laptop actually overwrote the old drivers is debatable
#471 [16:10] <mattym> Erebus, As with most things, there is no guarantee it wont cause an issue.
#472 [16:10] <Erebus> If there is an issue I can always just reinstall the old drivers. Tried that once to see if some random past update caused the loading issue.
#473 [16:10] <mattym> Erebus, Before you continue.
#474 [16:10] <mattym> ??> Erebus launcher/log
#475 [16:10] <Absol> Erebus: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#476 [16:14] <mattym> Erebus, Run on 1.13.2 where it does actually crash, obviously.
#477 [16:15] <Erebus> Of course. Took a while to open the game, just crashed as usual though.
#478 [16:16] <mattym> Erebus, Yeah, just get the link to the log the instructions described.
#479 [16:16] <Erebus> https://paste.ubuntu.com/p/srFcP4RTd3/
#480 [16:16] <Erebus> If you are interested, I have one of the standard crash report windows on hand too. Just the error mentioned in that Reddit post though
#481 [16:17] <mattym> Erebus, Sure, grab a link for that as well
#482 [16:17] <Erebus> https://paste.ubuntu.com/p/hyk9dz7jNc/
#483 [16:20] <mattym> Erebus, You already tried something with that -Xss java argument?
#484 [16:20] <Erebus> In the crash report? I believe so, but it was some time back.
#485 [16:20] <Erebus> I also wouldn't be overly surprised if I screwed it up some how
#486 [16:21] <mattym> Erebus, No, that looks fine as is, just something that would have been tried if it had not already been.
#487 [16:21] * mooshroom [~mooshroom@92.40.248.109.threembb.co.uk] has joined #minecrafthelp
#488 [16:22] <Erebus> Very well. Is it likely just my less-than-good hardware then? That wouldn't surprise me either.
#489 [16:23] <mattym> Erebus, It looks like its falling into that category.
#490 [16:24] <mattym> Erebus, From what we have seen with that specific issue, its possible that it will sometimes load.
#491 [16:24] <mattym> Erebus, Generally making sure that nothing else is running helps.
#492 [16:25] <Erebus> Generally it takes it about three or four seconds to crash, but so far it always has, even with no other applications running. I think I have thirty or forty of those crash reports in my logs at this point. It's very nearly amusing.
#493 [16:26] <Erebus> I guess it was just a matter of time until my lovely toaster stopped running it, it struggled when I got it four years ago. Wasn't even high end then really, I think brand new it was a 300 dollar laptop.
#494 [16:26] <mattym> Erebus, All I can suggest is looking into that driver update. But create a restore point because when messing with display drivers, you want an easy way to roll back.
#495 [16:27] <Erebus> I might just hold off and invest in a laptop with hardware from this decade then (why is anyone still using the Pentium in computers anyways?). Thank you for you support, and have a pleasant day.
#496 [16:30] <Lurks> Erebus office workers/basic user
#497 [16:30] <Erebus> Fair enough. Signing off.
#498 [16:33] * jade1 [webchat@ool-18bd0a9a.dyn.optonline.net] has joined #minecrafthelp
#499 [16:34] <jade1> when i try to enter a server in minecraft it says not authenticated with minecraft.net
#500 [16:35] <mattym> ??> jade1 launcher/relog
#501 [16:35] <Absol> jade1: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#502 [16:35] * mooshroom [~mooshroom@92.40.248.109.threembb.co.uk] has quit. ()
#503 [16:39] * DarkNoddy [~mordi@77.19.69.170.tmi.telenormobil.no] has quit. (Read error: Connection reset by peer)
#504 [16:39] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#505 [16:47] * derek [webchat@kti.a22.187.ktis.net] has joined #minecrafthelp
#506 [16:47] <derek> hello
#507 [16:49] <Lurks> derek olleh
#508 [16:49] <derek> my issue is that when i open minecraft and click on new world it just brings up the dirt backround and when i click on the screen it says that the game has crashed
#509 [16:50] <Lurks> derek https://minecraftirc.net/support-articles/get-minecraft-log/
#510 [16:57] <derek> https://paste.ubuntu.com/p/jFSDkg7mWP/
#511 [17:04] <derek> hello is anyone there
#512 [17:04] <derek> the last step told me to give that to you guys i think
#513 [17:04] <derek> https://paste.ubuntu.com/p/jFSDkg7mWP/
#514 [17:23] <tyteen4a03> derek: a second
#515 [17:23] <tyteen4a03> ??> derek tools/hjt
#516 [17:23] <Absol> derek: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#517 [17:23] <Absol> derek: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#518 [18:10] * BlueSteelAU [webchat@cpe-144-130-97-109.static.qld.asp.telstra.net] has joined #minecrafthelp
#519 [18:10] <BlueSteelAU> yo
#520 [18:10] <Galaxy_2Alex> BlueSteelAU, Hello
#521 [18:12] <BlueSteelAU> in 1.14 pre 1 you can unload the lighting cache .. how do you do that for servers I know the command minecraft_server.jar --forceUpgrade but you need to be able to click on that option to forct it in single player worlds so how do I do this on a server world
#522 [18:14] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#523 [18:15] * Su [webchat@cpe-142-255-100-163.nyc.res.rr.com] has joined #minecrafthelp
#524 [18:15] <BlueSteelAU> well anyone ? can it be done ? if so how
#525 [18:16] * Su [webchat@cpe-142-255-100-163.nyc.res.rr.com] has quit. (Client Quit)
#526 [18:16] <Galaxy_2Alex> BlueSteelAU, The easiest way is probably to run it in Singleplayer once with that option, then put it back on the server.
#527 [18:17] <BlueSteelAU> the world is massive too big to d/load to do that
#528 [18:31] * miranda [webchat@108-235-177-119.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#529 [18:31] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (Quit: Follow ma Twitter: @GingerGeek)
#530 [18:31] <miranda> Hi im tring to log into 1.13.2 but it keeps saying unable to create directory
#531 [18:31] * GingerGeek [~Zed@droplet.gingergeek.co.uk] has joined #minecrafthelp
#532 [18:32] <Galaxy_2Alex> BlueSteelAU, I don't think we know how to do it yet.
#533 [18:32] <Galaxy_2Alex> miranda, what's the full error message?
#534 [18:32] * mooshroom [~mooshroom@92.40.248.109.threembb.co.uk] has joined #minecrafthelp
#535 [18:32] <miranda> "Unable to create directory :("
#536 [18:32] <Galaxy_2Alex> ??> miranda error/download
#537 [18:32] <Absol> miranda: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#538 [18:33] <miranda> ive had it for a long time and even played on it yesterday
#539 [18:33] <miranda> its not the downloading thats the problem
#540 [18:33] <miranda> itlets me into 1.12 and down
#541 [18:33] <Galaxy_2Alex> miranda, What does it say if you press "Show more details"?
#542 [18:35] <miranda> Error details: No such file or directory Filename on disk: mods Path: /Users/mirandabard/Downloads/Annahstas+Beastrinia+v02/assets/minecraft/modsExists: false
#543 [18:35] * mooshroom [~mooshroom@92.40.249.243.threembb.co.uk] has joined #minecrafthelp
#544 [18:36] <Galaxy_2Alex> ??> miranda win/reinst
#545 [18:36] <Absol> miranda: You may need to reinstall the locally installed files that Minecraft puts into place.
#546 [18:36] <Absol> miranda: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#547 [18:36] <miranda> i have a mac
#548 [18:36] <Galaxy_2Alex> ??> miranda mac/reinst
#549 [18:36] <Absol> miranda: You may need to reinstall the locally installed files that Minecraft puts into place.
#550 [18:36] <Absol> miranda: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#551 [18:37] * miranda [webchat@108-235-177-119.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#552 [18:49] * Riv [webchat@d108-172-110-189.bchsia.telus.net] has joined #minecrafthelp
#553 [18:49] * Lauren7 [webchat@47.198.19.88] has joined #minecrafthelp
#554 [18:50] <Lauren7> Hey, I recently got a free copy of minecraft. I redeemed the code through Microsoft store. I've tried merging the account to mojang but it will not work. It keeps erroring.
#555 [18:51] <Galaxy_2Alex> Lauren7, Mojang Accounts and Microsoft Accounts are completely seperate.
#556 [18:51] <Galaxy_2Alex> Lauren7, There is no "merging" them.
#557 [18:52] <Lauren7> Could you provide me with another key in place of the one i have? so that im able to go through mojang?
#558 [18:52] <Lauren7> if not, am I still able to play with players who go through mojang?
#559 [18:52] <Galaxy_2Alex> Lauren7, Where did you get the free copy from?
#560 [18:52] <Lauren7> My boyfriend was supplied it
#561 [18:52] <Lauren7> He received an email because he had the game for so long
#562 [18:53] <Galaxy_2Alex> Lauren7, I assume it was for the version on the Windows Store, correct?
#563 [18:53] <Lauren7> I believe so
#564 [18:53] <Galaxy_2Alex> Lauren7, That version is the Bedrock Edition, and it is not compatible with the Java Edition.
#565 [18:53] <Lauren7> Is it possible for me to get the java edition?
#566 [18:54] <Lauren7> in code?
#567 [18:54] <Galaxy_2Alex> Lauren7, Not unless you buy it again, no.
#568 [18:54] <Lauren7> lright
#569 [18:54] <Lauren7> thank you
#570 [18:58] <Riv> Hi! I am having a lot of trouble with my account. I have tried all of your websites suggestions and they haven't worked. I haven't logged in for a year or so, so when I went to log in today it didn't work, I tried to migrate it to a Mojang account but it wouldn't let me.
#571 [18:59] <Galaxy_2Alex> Riv, Have you already submitted an account support request to Mojang?
#572 [18:59] <Riv> how do you do that?
#573 [18:59] <Galaxy_2Alex> Riv, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#574 [18:59] <Galaxy_2Alex> ??> Riv account/trans-id
#575 [18:59] <Absol> Riv: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#576 [19:00] <Galaxy_2Alex> ??> Riv account/send-email
#577 [19:00] <Absol> Riv: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#578 [19:00] <Absol> Riv: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#579 [19:01] <Riv> I dont know what mine is. is there a way to find out?
#580 [19:01] <Galaxy_2Alex> Riv, Check the page Absol gave you on how to recover it.
#581 [19:01] <Riv> ok, thank you!
#582 [19:03] * Lauren7 [webchat@47.198.19.88] has quit. (Quit: webchat.esper.net)
#583 [19:08] * mooshroom [~mooshroom@92.40.249.243.threembb.co.uk] has quit. (Ping timeout: 198 seconds)
#584 [19:12] * ugougo1 [webchat@d50-92-110-195.bchsia.telus.net] has joined #minecrafthelp
#585 [19:13] <ugougo1> why does my minecraft launcher always say Unable to save download?
#586 [19:13] <Galaxy_2Alex> ??> ugougo1 error/download
#587 [19:13] <Absol> ugougo1: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#588 [19:16] * ugougo1 [webchat@d50-92-110-195.bchsia.telus.net] has quit. (Client Quit)
#589 [19:21] * ugougo1 [webchat@d50-92-110-195.bchsia.telus.net] has joined #minecrafthelp
#590 [19:22] <ugougo1> my minecraft cant download it says Unable to save download.
#591 [19:35] * Brando [webchat@67.205.139.181] has joined #minecrafthelp
#592 [19:35] * Brando [webchat@67.205.139.181] has quit. (Client Quit)
#593 [19:49] <Lurks> ugougo1 please follow the above message
#594 [19:55] * Lord_of_Life_ [~Lord@77.28.163.21] has joined #minecrafthelp
#595 [19:56] * Lord_of_Life [~Lord@77.28.164.71] has quit. (Ping timeout: 183 seconds)
#596 [20:08] * LandoPantZ [webchat@S01069050cacf0723.cg.shawcable.net] has joined #minecrafthelp
#597 [20:10] * LandoPantZ [webchat@S01069050cacf0723.cg.shawcable.net] has quit. (Client Quit)
#598 [20:10] * havar [webchat@c-67-171-56-161.hsd1.wa.comcast.net] has joined #minecrafthelp
#599 [20:11] <havar> How can I find the email to my account if I cant remember which email it used
#600 [20:17] * Lily1 [webchat@london142cw-lp130-02-67-71-93-116.dsl.bell.ca] has joined #minecrafthelp
#601 [20:17] <Lily1> Hi I'd like to refund the game. The purchase was made without authorization.
#602 [20:18] * Lily1 [webchat@london142cw-lp130-02-67-71-93-116.dsl.bell.ca] has quit. (Client Quit)
#603 [20:51] * idkhbtfm [webchat@c-73-85-11-102.hsd1.fl.comcast.net] has joined #minecrafthelp
#604 [20:51] <idkhbtfm> hi
#605 [20:51] <idkhbtfm> so
#606 [20:51] <idkhbtfm> basically
#607 [20:52] <idkhbtfm> i cant log in
#608 [20:52] <CapFan67> idkhbtfm, What happens when you try?
#609 [20:52] <idkhbtfm> nothing
#610 [20:52] <idkhbtfm> no errors
#611 [20:52] <CapFan67> idkhbtfm, So, you enter your email and password into the Launcher, and get nothing?
#612 [20:52] <idkhbtfm> just
#613 [20:53] <idkhbtfm> no
#614 [20:53] <CapFan67> idkhbtfm, Are you able to log into Mojang.com?
#615 [20:53] <idkhbtfm> no
#616 [20:53] <CapFan67> idkhbtfm, What happens when you try to log into the website?
#617 [20:54] <idkhbtfm> Error! Unknown e-mail address or password.
#618 [20:54] <idkhbtfm> its correct tho
#619 [20:55] <CapFan67> idkhbtfm, If you've entered too many bad password attempts, Mojang throttles your IP for 1 hour. Has this issue been going on longer than an hour?
#620 [20:56] <idkhbtfm> no
#621 [20:56] <CapFan67> idkhbtfm, If you're *sure* your password is correct, I'd wait 1 hour with no login attempts, then try again. If it still fails, I'd try resetting your password.
#622 [20:56] <idkhbtfm> it just started happening
#623 [20:57] <idkhbtfm> like 30 mins ago
#624 [20:57] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#625 [20:58] <idkhbtfm> so do i go on a vpn or..?
#626 [20:58] <CapFan67> idkhbtfm, VPN usage can cause this, but you don't seem to be behind a VPN. Use of MCLeaks or Altdispenser can cause this (while they steal your account), but usually produces an error. Beyond that, bad password cooldown is what's left for you.
#627 [20:59] <CapFan67> idkhbtfm, If you want to test to see if your IP is throttled, you can disconnect your mobile from your wifi, and use cellular data to log into Mojang.com. If it works, you know you're just temporarily throttled.
#628 [21:01] <idkhbtfm> mobile?
#629 [21:01] <idkhbtfm> im using a pc
#630 [21:01] <CapFan67> idkhbtfm, I'm aware. I am suggesting that you test from your phone.
#631 [21:01] <idkhbtfm> ok
#632 [21:01] <CapFan67> idkhbtfm, ...but with your phone connected to a different network, thus disabling wifi.
#633 [21:02] <idkhbtfm> ok
#634 [21:04] <idkhbtfm> nope
#635 [21:06] <CapFan67> idkhbtfm, If it's not working on a different network from a different device, then your password is wrong. Personally, I'd try resetting the password. Do you need a link?
#636 [21:06] <idkhbtfm> no
#637 [21:06] <idkhbtfm> ty
#638 [21:06] <idkhbtfm> god bless
#639 [21:09] * Pedalpigeon8 [webchat@107-147-171-216.res.bhn.net] has joined #minecrafthelp
#640 [21:09] <Pedalpigeon8> Hello. I'm playing windows 10 ed and I don't hear music? I hear everything else,, just no music, please help!
#641 [21:10] <CapFan67> Pedalpigeon8, We don't support Bedrock here, but I imagine there's an audio setting for that in the options.
#642 [21:11] <Pedalpigeon8> What do you mean bedrock? Like what I mean is I can't get the jukebox in the game, or any other default music, to work.
#643 [21:11] <CapFan67> Pedalpigeon8, Fired up my copy: Settings > Audio > Music Slider.
#644 [21:11] <Pedalpigeon8> Not custom music.
#645 [21:11] <CapFan67> Pedalpigeon8, "Bedrock" is the name of the Windows 10 / PE engine. In other words, we don't support Windows 10 Edition here, only Java Edition.
#646 [21:12] <Pedalpigeon8> So meaning music in windows 10 and PE can't be heard no matter what?
#647 [21:12] <Pedalpigeon8> So Minecraft just doesn't support "bedrock" at all then is what you mean. Sorry for being so dense.
#648 [21:12] <CapFan67> Pedalpigeon8, game ambient music, or specifically the noise from noteblocks (which isn't music)?
#649 [21:12] <Pedalpigeon8> Just not clicking with me.
#650 [21:13] <Pedalpigeon8> Game ambient music is what i'm referencing yes sir/madam. Lol.
#651 [21:13] <Pedalpigeon8> Like the jukebox that is in Windows 10 edition. Just can't hear it at all.
#652 [21:13] <CapFan67> Pedalpigeon8, Mojang supports Bedrock/PE of course. ...but *this* is a community support channel for Java technical issues, such as crashes. We aren't Mojang.
#653 [21:14] <Pedalpigeon8> OOOHHHHHHHHH
#654 [21:14] <CapFan67> Pedalpigeon8, Ok, I listed the path to music volume/setting above.
#655 [21:14] <Pedalpigeon8> Well then, i'm just in the wrong chat..
#656 [21:14] <Pedalpigeon8> Sorry....
#657 [21:14] <CapFan67> Pedalpigeon8, Again, Look here: Settings > Audio > Music Slider.
#658 [21:15] <CapFan67> Pedalpigeon8, The best place to test is the main menu, where you hear background music when that setting is above zero.
#659 [21:15] <Pedalpigeon8> My music slider is all the way to the right, indiciating what should be, max volume and music. Just not hearing it.
#660 [21:15] <Pedalpigeon8> I hear nothing but silence on the main menu aside from the clicks and what not.
#661 [21:16] <CapFan67> Pedalpigeon8, And from the main menu (not logged into a world), you don't hear background music?
#662 [21:16] <CapFan67> Pedalpigeon8, In that case, I have no idea. Let me give you a link to a bedrock/PE support resource:
#663 [21:16] <Pedalpigeon8> Yes that is correct, its very odd. Yet everything else (creeper noises. rain. I mean everything else. works.)
#664 [21:16] <CapFan67> ??> Pedalpigeon8 bedrock/support
#665 [21:16] <Absol> Pedalpigeon8: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#666 [21:17] <Pedalpigeon8> A link would be great.
#667 [21:17] <Pedalpigeon8> Thank you.
#668 [21:31] * dan [webchat@216.181.172.48] has joined #minecrafthelp
#669 [21:31] <dan> hi
#670 [21:32] <dan> i need help cuz my game keeps crashing
#671 [21:33] * dan [webchat@216.181.172.48] has quit. (Client Quit)
#672 [21:33] <CapFan67> dan, do you get an error code or description? Or do you just get "not responding"?
#673 [21:53] * mixin [webchat@cpe-24-167-247-91.wi.res.rr.com] has joined #minecrafthelp
#674 [21:53] * mixin [webchat@cpe-24-167-247-91.wi.res.rr.com] has quit. (Client Quit)
#675 [22:00] * robbie [webchat@cpe-98-25-217-172.sc.res.rr.com] has joined #minecrafthelp
#676 [22:01] * robbie [webchat@cpe-98-25-217-172.sc.res.rr.com] has quit. (Client Quit)
#677 [22:05] * Nick3 [webchat@d207.181.32.32.ccc.cc.ms.us] has joined #minecrafthelp
#678 [22:06] <Nick3> hello, my girlfriend accidentally bought the wrong edition of minecraft a few minutes ago, is there any way that she could be refunded so she can buy the right one?
#679 [22:09] * Nick3 [webchat@d207.181.32.32.ccc.cc.ms.us] has quit. (Client Quit)
#680 [22:11] * gamingbeast [webchat@c-24-1-90-165.hsd1.il.comcast.net] has joined #minecrafthelp
#681 [22:20] * Z [webchat@94.59.147.236] has joined #minecrafthelp
#682 [22:20] * Z [webchat@94.59.147.236] has quit. (Client Quit)
#683 [22:28] * Amanso [webchat@94.59.147.236] has joined #minecrafthelp
#684 [22:28] <Amanso> Hello, I can't login on Minecraft website.
#685 [22:31] * Amanso [webchat@94.59.147.236] has quit. (Client Quit)
#686 [22:45] * Dog [webchat@50.34.115.242] has joined #minecrafthelp
#687 [22:46] <Dog> I migrated my account and was sent an email verification to the new email. I clicked the link and it said my email was verified successfully, but when I try to log in it says I need to log in using my email, but im pretty sure that's what I just did by clicking the link. I just want to download the game so I can play it again.
#688 [22:59] * Lord_of_Life_ [~Lord@77.28.163.21] has quit. (Quit: Laa shay'a waqi'un moutlaq bale kouloun moumkine)
#689 [23:04] * Lord_of_Life [~Lord@77.28.163.21] has joined #minecrafthelp
#690 [23:20] * Stylo [webchat@50.34.115.242] has joined #minecrafthelp
#691 [23:20] * Stylo [webchat@50.34.115.242] has quit. (Client Quit)
#692 [23:24] * Andres [webchat@c-73-26-227-244.hsd1.nm.comcast.net] has joined #minecrafthelp
#693 [23:25] <Andres> How can I change my email on the account or change the password not using the email that is on file since its out of date?
#694 [23:30] * Gooseam [webchat@216-197-220-172.north.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#695 [23:30] <Gooseam> Hey
#696 [23:30] <Gooseam> Is anyone here?
#697 [23:30] <Andres> Im here
#698 [23:30] <Gooseam> Alright sweet
#699 [23:31] <Gooseam> so
#700 [23:31] <Gooseam> I am having big issues
#701 [23:31] <Gooseam> I tried to change where my game was being saved to
#702 [23:31] <Gooseam> but then it kinda deleted everything and now I can't launch it
#703 [23:33] <Andres> So, I'm not a helper but maybe you can try to uninstall minecraft and reinstall it. make sure to save all your save files and then try uninstall and reinstall maybe
#704 [23:34] <Andres> Im here because I have questions too but you could try what I said if no one answers soon
#705 [23:34] <CapFan67> Hi folks.
#706 [23:34] <CapFan67> Gooseam, were you previously using the default location for your game and save files?
#707 [23:35] <CapFan67> Andres, Do you have a Legacy account (login with username) or a Mojang account (login with email)?
#708 [23:35] * JoshChels [webchat@cpe-69-23-63-104.natcky.res.rr.com] has joined #minecrafthelp
#709 [23:36] <Andres> Well I've tried migrating my username login to a Mojang account and it says I already did and its with an email that i cant access anymore so I was wondering if i could change it
#710 [23:37] <CapFan67> Andres, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. Do you have two of these three things?
#711 [23:37] <JoshChels> my game said unable to save download eyeplace1.ogg
#712 [23:37] <Andres> yes
#713 [23:37] <CapFan67> JoshChels, That's usually AV/Security software. Let's see what's running:
#714 [23:37] <CapFan67> ??> JoshChels tools/hjt
#715 [23:37] <Absol> JoshChels: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [23:37] <Absol> JoshChels: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#717 [23:37] <CapFan67> Andres, Then, to change your email, go here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#718 [23:39] <JoshChels> ok well let me tell you what i was trying to do that made this happen. i was trying to download a ship mod which is compatible with mc 1.7.10 and tried to download forge which was a disaster and it started this
#719 [23:40] <Gooseam> ah okay
#720 [23:40] <Gooseam> I got it working
#721 [23:40] <CapFan67> JoshChels, Ah.. Mods... We don't support modded clients here. I can give you a link to the forums if you want.
#722 [23:40] <CapFan67> Gooseam, Ah, great to hear!
#723 [23:40] <Gooseam> Thank you guys! :D
#724 [23:41] * Bob_bob [webchat@nichols-ve504-0194.apn.wlan.upenn.edu] has joined #minecrafthelp
#725 [23:41] <JoshChels> yes please
#726 [23:41] <CapFan67> ??> JoshChels mods
#727 [23:41] <Absol> JoshChels: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#728 [23:41] <Absol> JoshChels: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#729 [23:41] <JoshChels> thanks guys
#730 [23:42] <Bob_bob> I tried logging into Minecraft for the first time in several months but it told me I had an invalid username/password. I received an email a few months ago regarding my Mojang account being migrated but I never requested a migration. I just contacted Mojang support. Is there anything else I should do?
#731 [23:43] <CapFan67> Bob_bob, Do you remember your character name?
#732 [23:43] <Bob_bob> Yes
#733 [23:43] <Bob_bob> I tried to change my password but never got anything sent to my email that I registered with
#734 [23:43] <CapFan67> Bob_bob, Was it Bob_bob?
#735 [23:43] <Bob_bob> No it was robinhood75
#736 [23:44] <Andres> I cant identify my log in information for the mojang account, i know my log in for my character but im having the same issues as Bob_bob
#737 [23:44] <CapFan67> Bob_bob, Did you change your name to GetInMyKnickers then IEB then
#738 [23:44] <CapFan67> 0Snort?
#739 [23:44] <Bob_bob> Oh wow nope never did that
#740 [23:44] <CapFan67> Andres, So, you're unable to login to Mojang.com?
#741 [23:45] <CapFan67> Bob_bob, It would appear your account has been stolen: https://namemc.com/search?q=robinhood75
#742 [23:45] <Andres> Yes i was unable, im thinking i might have the same issues as Bob
#743 [23:45] <CapFan67> ??> Bob_bob account/send-email
#744 [23:45] <Absol> Bob_bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#745 [23:45] <Absol> Bob_bob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#746 [23:45] <CapFan67> Andres, What was your character name?
#747 [23:45] * Babby [webchat@gprs-inet-65-49.elisa.ee] has quit. (Quit: webchat.esper.net)
#748 [23:45] <Andres> thexpendable
#749 [23:46] <CapFan67> Andres, The name hasn't changed, so it's less likely the account was stolen. https://namemc.com/profile/thexpendable.1
#750 [23:46] <CapFan67> Andres, It has been migrated, so you should login with Email and Password.
#751 [23:46] <CapFan67> Andres, If you don't know your email or password, you'll also need to contact Mojang. Then again, if you put in too many bad logins, your IP may be throttled.
#752 [23:47] <Bob_bob> Great just did those things. Thank you for your help.
#753 [23:47] <Andres> Ive tried all of my log in possibilities and i havent had any luck, i request password changes and I dont get anything
#754 [23:47] <CapFan67> Andres, You could try disconnecting your phone from your wifi and connect with your cellular IP, and see if you can login to Mojang.com.
#755 [23:48] * Bob_bob [webchat@nichols-ve504-0194.apn.wlan.upenn.edu] has quit. (Quit: webchat.esper.net)
#756 [23:48] <CapFan67> Andres, Not getting a password reset email (system email) is a bad sign. Wait 1 hour with no logins, and try again. If you still don't get system emails, you will need to contact Mojang. Let me know if you need the link.
#757 [23:49] <Andres> I have already contacted Mojang was just wondering if i could get it solved here before they got back to me
#758 [23:49] <CapFan67> Andres, Unless you're behind a VPN or have been running MCLeaks or AltDispenser (which re-router your login and steal your account), you should get system emails and be able to login.
#759 [23:50] <CapFan67> Andres, If neither of those two things, then your issue is an account issue and not Technical, so we can't do much but direct you to Mojang.
#760 [23:50] <CapFan67> Andres, I wish I had a magic bullet for you. Sorry.
#761 [23:51] <Andres> Im not on any of those, it may be possible that the account is under the old email i dont have access to and cant get the password change email
#762 [23:52] <CapFan67> Andres, When you migrated your account, you chose the account to migrate to. If you think it's possible you chose a different Mojang account, try logging into that account instead. Bear in mind that if you're throttled, all account login attempts will fail.
#763 [23:53] <Andres> I dont remember making the swap since its been so long so i dont know which email i migrated to and the log in for those accounts so I think Im a little stuck
#764 [23:57] <Andres> i remember the original log in to my minecraft.net account but i dont think that helps anymore since i migrated to Mojang
#765 [23:57] <CapFan67> Andres, It may help when you connect with Mojang, if you don't have your Transaction ID (though the transaction id makes it *much* simpler).
#766 [23:58] <Andres> how can i log in with those credentials then?
#767 [23:59] <CapFan67> Andres, Once you migrate to a Mojang account, you must use your new Mojang credentials.
#768 [23:59] * Gooseam [webchat@216-197-220-172.north.cgnat.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)