#1 [00:04] * Ishiku [webchat@cpe-74-140-147-219.cinci.res.rr.com] has joined #minecrafthelp
#2 [00:06] <Ishiku> Hello I made my mojang account a long time ago and no longer have access to the email it is tied too unfortunately this is made worse by my inability to remember my login info and all I have is my username and my UUID is there anyway I could get my account back in a timely manner mojang support has currently had me waiting on a reply for about a mo
#3 [00:06] <Ishiku> nth now.
#4 [00:07] <CapFan67> Ishiku, Hi
#5 [00:07] <Ishiku> Hi
#6 [00:07] <CapFan67> Ishiku, Self service involves knowing more information than you have. Mojang will need to sort it for you. On what date did you submit your support request?
#7 [00:08] <Ishiku> March 21st
#8 [00:08] <CapFan67> Ishiku, Ah. Yes, you have a while to wait yet. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#9 [00:10] <Ishiku> Well that seems a tad bit ridiculous but oh well guess I should just operate under the assumption that I will have to just buy a new copy of the game if I so choose and call it at that. Thank you anyway.
#10 [00:11] <Andres> Thanks for your time CapFan67 I can't get it but I'll keep trying
#11 [00:11] <CapFan67> Andres, Best of luck.
#12 [00:11] * Andres [webchat@c-73-26-227-244.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#13 [00:12] <CapFan67> Ishiku, You're only 10ish days remaining on the wait. But I certainly understand your frustration. We wish Mojang were faster too.
#14 [00:12] <Ishiku> ya
#15 [01:40] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#16 [01:40] <cakefan126> hi
#17 [01:40] <cakefan126> Sorry everyone. I know my behaviour hasn't been up to standards, but from now on I will try to improve.
#18 [01:42] * Petr_se [webchat@147.229.91.235] has joined #minecrafthelp
#19 [01:43] <cakefan126> hi
#20 [01:43] <Petr_se> hello. my account stopped working few days ago. says invalid password or username. bums me a lot. password recovery didnt send me any email
#21 [01:43] * VLR [webchat@host81-88-dynamic.245-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#22 [01:43] <cakefan126> ^ close to what happened to me
#23 [01:44] <cakefan126> I reset the password and then I input it and it fails
#24 [01:44] <Petr_se> lotsa friends told me this happened
#25 [01:46] <cakefan126> you mean the sorta thing happening to you and me
#26 [01:46] * Petr_se [webchat@147.229.91.235] has quit. (Client Quit)
#27 [01:47] <VLR> Hi to all, I don't open the game after time that I don't open it, can you help me ?. Thanks
#28 [01:48] * Petr_se [webchat@147.229.91.235] has joined #minecrafthelp
#29 [01:49] <Petr_se> yep
#30 [01:50] <cakefan126> i don't understand
#31 [01:50] <cakefan126> what that means
#32 [01:51] <Anna> ??> cakefan126 scold/pm
#33 [01:51] <Absol> cakefan126: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#34 [01:52] <cakefan126> sorry
#35 [01:52] <cakefan126> absol
#36 [01:52] <cakefan126> no idea what my minecraft password is and resetting it doesn't work
#37 [01:54] <VLR> I have not been opening Minecraft for a few months, but now that I want to play with it, the game does not open. I paid Minecraft regularly
#38 [02:07] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#39 [02:08] <VLR> I solved the problem by deleting it and re-downloading it, now it has opened. Thank you for being available.
#40 [02:16] * Petr_se [webchat@147.229.91.235] has joined #minecrafthelp
#41 [02:16] <Petr_se> any ideas please what happened to the loginz
#42 [02:25] * HelpMePlZ [webchat@180.189.71.154] has joined #minecrafthelp
#43 [02:25] <HelpMePlZ> HI
#44 [02:26] <HelpMePlZ> PLZ HELP me
#45 [02:26] * HelpMePlZ [webchat@180.189.71.154] has quit. (Client Quit)
#46 [02:27] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#47 [02:27] <cakefan126> hello
#48 [02:28] * VLR [webchat@host81-88-dynamic.245-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#49 [02:31] <Morpheus> cakefan126, Hey. Reading your previous messages I can see your having issues with a new password?
#50 [02:57] * plzhelpme [webchat@136.186.248.241] has joined #minecrafthelp
#51 [02:58] <plzhelpme> when i try and play minecraft (version 1.13.2) it gets half way downloaded then shows this error message "Failed to download file. af_za.json"
#52 [02:58] <urielsalis> ??> plzhelpme av/bytefence
#53 [02:58] <Absol> plzhelpme: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#54 [02:59] <plzhelpme> dont have that
#55 [03:00] <plzhelpme> i looked in my settings under apps and features and it's not there
#56 [03:00] <plzhelpme> is there somewhere i could download it?
#57 [03:01] <Morpheus> plzhelpme, You don't want bytefence, it blocks your downloads :P
#58 [03:01] <Morpheus> Let's take a look for any other software which could block your downloads:
#59 [03:01] <Morpheus> ??> plzhelpme tools/hjt
#60 [03:01] <Absol> plzhelpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#61 [03:01] <Absol> plzhelpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#62 [03:06] <plzhelpme> https://paste.ubuntu.com/p/dVSWdS6Ywz/
#63 [03:06] <Morpheus> ??> plzhelpme av/mcafee/uninstall
#64 [03:06] <Absol> plzhelpme: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#65 [03:12] * Berkley [webchat@p5B31E8BA.dip0.t-ipconnect.de] has joined #minecrafthelp
#66 [03:12] * Berkley [webchat@p5B31E8BA.dip0.t-ipconnect.de] has quit. (Client Quit)
#67 [03:17] * plzhelpme [webchat@136.186.248.241] has joined #minecrafthelp
#68 [03:18] <plzhelpme> was here before, when i try to log in this error comes up "Failed to download file. af_za.json"
#69 [03:18] <Morpheus> plzhelpme, Welcome back, try minecraft now
#70 [03:19] <plzhelpme> still does the same thing
#71 [03:19] <Morpheus> plzhelpme, Could you sent another HJT report?
#72 [03:20] <plzhelpme> can you give me the steps to do it again?
#73 [03:20] <Morpheus> ??> plzhelpme tools/hjt
#74 [03:20] <Absol> plzhelpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#75 [03:20] <Absol> plzhelpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#76 [03:22] <plzhelpme> https://paste.ubuntu.com/p/vpfdH428zc/
#77 [03:22] <plzhelpme> it came up with an error when i was trying to do this, is that supposed to happen?
#78 [03:22] <Morpheus> plzhelpme, Mcafee is still coming up, can you run the MCPR tool again? https://www5.nohold.net/McAfeeEndUser/ukp.aspx?pid=3&login=1&ruleid=11077&donelr=1
#79 [03:23] <Morpheus> plzhelpme, That's fine, you just didn't run it as administrator
#80 [03:24] * plzhelpme [webchat@136.186.248.241] has joined #minecrafthelp
#81 [03:25] <plzhelpme> i think i deleted it
#82 [03:25] <Morpheus> plzhelpme, Great, try minecraft and see if it works
#83 [03:25] <plzhelpme> Failed to download file. af_za.json
#84 [03:25] <plzhelpme> ;/
#85 [03:26] <Morpheus> plzhelpme, Could you send yet another hijackthis report?
#86 [03:26] <plzhelpme> k
#87 [03:27] <plzhelpme> steps plz
#88 [03:28] <Morpheus> ??> plzhelpme tools/hjt
#89 [03:28] <Absol> plzhelpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#90 [03:28] <Absol> plzhelpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#91 [03:28] <plzhelpme> when i use hijackthis, its not opening a notepad
#92 [03:28] <Morpheus> plzhelpme, Make sure you clicked 'do a system scan and save a log file'
#93 [03:30] <plzhelpme> https://paste.ubuntu.com/p/dzDDzNx55M/
#94 [03:34] <Morpheus> plzhelpme, Hmm, hold on a second
#95 [03:34] <plzhelpme> no rush
#96 [03:34] <Morpheus> ??> plzhelpme win/!
#97 [03:34] <Absol> plzhelpme: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#98 [03:34] <Absol> plzhelpme: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#99 [03:36] <plzhelpme> i dont have any special characters in my windows or minecraft account name tho
#100 [03:37] <Morpheus> plzhelpme, In your HJT log your name comes up as 'Shania-West'
#101 [03:37] <Morpheus> Having a - in your windows name could break minecraft
#102 [03:38] <plzhelpme> Oh! lol forgot about that sorry!
#103 [03:40] <plzhelpme> i cant find where to change this sorry, can you just give me a link to the website im supposed to change it on?
#104 [03:41] <Morpheus> plzhelpme, Take a look here: https://minecraftirc.net/support-articles/windows/special-characters/
#105 [03:49] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#106 [03:53] <plzhelpme> i think i did it
#107 [03:54] * Demi [webchat@ip-213-127-83-59.ip.prioritytelecom.net] has joined #minecrafthelp
#108 [03:54] <Demi> hello
#109 [03:54] <Morpheus> Demi, Hey. How can we help?
#110 [03:54] <Demi> i cant log in to my account
#111 [03:54] <Morpheus> Demi, When you try, does it produce any error message?
#112 [03:55] <Demi> no the email for my account is not valid
#113 [03:55] <Demi> i can log into the email
#114 [03:55] <Morpheus> Demi, Have you tried resetting the email?
#115 [03:56] <Demi> i cant because the @omme.nl doesnt exist anymore
#116 [03:56] <Demi> @oome.nl*
#117 [03:56] <Morpheus> ??> Demi account/send-email
#118 [03:56] <Absol> Demi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#119 [03:56] <Absol> Demi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#120 [03:57] * plzhelpme [webchat@136.186.248.241] has joined #minecrafthelp
#121 [03:57] <Demi> i dont have the transaction ID
#122 [03:57] <Morpheus> ??> Demi account/trans-id
#123 [03:57] <Absol> Demi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#124 [03:59] <plzhelpme> Failed to download file. af_za.json still getting this error
#125 [03:59] <Morpheus> plzhelpme, Could you make another HJT report?
#126 [03:59] <Morpheus> ??> plzhelpme tools/hjt
#127 [03:59] <Absol> plzhelpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#128 [03:59] <Absol> plzhelpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#129 [04:00] <plzhelpme> https://paste.ubuntu.com/p/wsXXFkW9TJ/
#130 [04:00] <Demi> i made my purchase with IDEAL
#131 [04:01] <Morpheus> Demi, You'll need to email mojang and provide as much information as you can
#132 [04:01] <Demi> i did
#133 [04:01] <Morpheus> plzhelpme, Your system name is still showing with a - in it. Did you create a new windows user without a - in it?
#134 [04:03] <plzhelpme> no i went to control panel and changed there. is there no other way to change it except making a new user?
#135 [04:03] <Morpheus> plzhelpme, I don't think so, what windows version are you on?
#136 [04:03] <plzhelpme> 10
#137 [04:04] <Morpheus> https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account
#138 [04:05] <plzhelpme> it says its changed everywhere except the user files
#139 [04:06] * DeVetvlek [webchat@ip51cd49e9.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#140 [04:07] <Morpheus> I think the user files is what you need to be changed, follow the link I sent you to make a new user
#141 [04:09] <DeVetvlek> We are on a multiplayer server, but we crashed the server by having to many items in a single chunk. this is not inside the spawn chunks so it's not constantly loaded, but when it gets loaded the server immediately crashes. I don't have a backup and i don't want to lose the world. What should I do?
#142 [04:11] <plzhelpme> ill do it later, this is so frustraiting
#143 [04:13] * DeVetvlek [webchat@ip51cd49e9.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#144 [04:14] * RubyHasAChicken [webchat@5ec28d69.skybroadband.com] has joined #minecrafthelp
#145 [04:16] <RubyHasAChicken> Hi, so I have a problem. My sister and I love Minecraft but whenever we try to join a server that we made, it says ‘Outdated Client’. We make new servers and we have the same problem and we also try different devices but it still shows up. Could I have some help?
#146 [04:17] * RubyHasAChicken [webchat@5ec28d69.skybroadband.com] has quit. (Client Quit)
#147 [04:19] * RubyHasAChicken [webchat@5ec28d69.skybroadband.com] has joined #minecrafthelp
#148 [04:20] * RubyHasAChicken [webchat@5ec28d69.skybroadband.com] has quit. (Client Quit)
#149 [04:20] * IAmWeird [webchat@5ec28d69.skybroadband.com] has joined #minecrafthelp
#150 [04:22] * Zenixoo [webchat@188.146.175.53.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#151 [04:22] * Zenixoo [webchat@188.146.175.53.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#152 [04:23] <IAmWeird> Hi, so I love Minecraft, so does my sister. But I didn’t come here to say just that. So I have this problem that whenever my sister and I want to play on a server that one of us made, we try to join but it just said ‘Outdated Client!’ It’s a new server that we made and we try on different devices but it still doesn’t work and we also make new serve
#153 [04:23] <IAmWeird> rs for us and it doesn’t work too! Could I have some help with that. It’s really restricting what my sister and I do in our spare time to have fun!
#154 [04:25] <Morpheus> IAmWeird, Hey. What edition of minecraft are you using? Bedrock or java?
#155 [04:25] <IAmWeird> I’m sorry, I don’t know what they are, I haven’t played it for too long
#156 [04:26] <Morpheus> IAmWeird, Java edition is the one you download from minecraft.net if that helps
#157 [04:27] * Demi [webchat@ip-213-127-83-59.ip.prioritytelecom.net] has joined #minecrafthelp
#158 [04:27] * IAmWeird [webchat@5ec28d69.skybroadband.com] has quit. (Quit: webchat.esper.net)
#159 [04:27] <Demi> hello
#160 [04:27] <Morpheus> Demi, Hey. Welcome back
#161 [04:28] <Demi> ima start from the begin
#162 [04:29] <Demi> when i tried to log in it said that i logged in from a diffrent device so i needed to give answers to 3 questions but i only know one of them
#163 [04:30] <Demi> because i made that account when i was younger
#164 [04:30] * FrowningSparrow [webchat@cpe-124-189-1-81.squi-cr-101.lon.vic.bigpond.net.au] has joined #minecrafthelp
#165 [04:35] * potato [webchat@120.153.16.28] has joined #minecrafthelp
#166 [04:35] <potato> hi
#167 [04:35] <Morpheus> potato, Hey. How can we help?
#168 [04:35] * potato is now known as Guest10189
#169 [04:36] <Morpheus> Demi, I've already instructed you to email mojang, if you have then you'll need to wait for a reply
#170 [04:37] * Demi [webchat@ip-213-127-83-59.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#171 [04:38] <FrowningSparrow> Hello, I am having trouble with my account. When I first bought the game I used an e-mail that I to this day haven't used in 4 years(I do not even know if it exists any more) and am also unsure whether I transferred it to my new e-mail. I still have my transaction card from when I first bought the game at the store 6 years ago. What should I do in
#172 [04:38] <FrowningSparrow> this situation?
#173 [04:39] <Guest10189> I bought minecraft on one account and still play it on that but my sister wants to play so she created an account but can only play the demo. is there anyway i can get her the full version since I've already bought or will i have to pay again?
#174 [04:39] <Morpheus> ??> FrowningSparrow account/send-email
#175 [04:39] <Absol> FrowningSparrow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#176 [04:39] <Absol> FrowningSparrow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#177 [04:39] <Morpheus> Guest10189, You'll need to pay again for a second account
#178 [04:39] <Guest10189> oh, okay thanks :)
#179 [04:40] <Morpheus> Guest10189, No problem :)
#180 [04:40] * Guest10189 [webchat@120.153.16.28] has quit. (Quit: webchat.esper.net)
#181 [04:41] * pajicadvance [webchat@cable-24-135-1-36.dynamic.sbb.rs] has joined #minecrafthelp
#182 [04:42] * pajicadvance [webchat@cable-24-135-1-36.dynamic.sbb.rs] has quit. (Client Quit)
#183 [04:42] <FrowningSparrow> I have already sent an e-mail...
#184 [04:43] <Morpheus> FrowningSparrow, You'll need to wait for a reply
#185 [04:43] * vymt [webchat@cpe-101-166-220-98.ejui-cr-101.fli.sa.bigpond.net.au] has joined #minecrafthelp
#186 [04:43] <vymt> hi
#187 [04:43] <Morpheus> vymt, Hey. How can we help?
#188 [04:44] <vymt> can i paste the error msg here
#189 [04:44] <Morpheus> vymt, If it's a long message, use paste.ubuntu.com
#190 [04:45] <vymt> https://paste.gg/p/anonymous/bf9c8e5e493a46318cfbf48a6a024ba6
#191 [04:45] <Morpheus> ??> vymt tools/hjt
#192 [04:45] <Absol> vymt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#193 [04:45] <Absol> vymt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#194 [04:47] <vymt> https://paste.ubuntu.com/p/2njZK7Jj8h/
#195 [04:47] <Morpheus> vymt, Remove tunnelbear
#196 [04:49] <vymt> whats wrong with tunnel bear
#197 [04:49] <vymt> do i select all the things hijackthis scanned and click fix checked
#198 [04:49] <Morpheus> vymt, It's a VPN and can interrupt the download from minecraft.net
#199 [04:49] <FrowningSparrow> can i recover an old account using just the transaction ID
#200 [04:49] <Morpheus> vymt, No. Just follow the steps that I give you
#201 [04:50] <vymt> okay
#202 [04:50] <Morpheus> FrowningSparrow, The transaction ID is the most important thing, but include as much information as you can
#203 [04:50] <FrowningSparrow> no by recovering the account by myself
#204 [04:51] <Morpheus> FrowningSparrow, You can't recover it by yourself, you have to email mojang
#205 [04:51] <vymt> do i have to unistall and reinstall minecraft
#206 [04:51] <FrowningSparrow> which I have done
#207 [04:51] <vymt> once i unistall tunnelbear
#208 [04:51] <Morpheus> vymt, No. Just remove tunnelbear
#209 [04:51] * FrowningSparrow [webchat@cpe-124-189-1-81.squi-cr-101.lon.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#210 [04:51] <Morpheus> FrowningSparrow, In that case, you'll need to wait for a reply
#211 [04:52] <vymt> it says the first message from before
#212 [04:53] <Morpheus> vymt, Send another hijackthis report
#213 [04:54] <vymt> https://paste.ubuntu.com/p/pQVs8tD8nd/
#214 [04:55] <Morpheus> ??> vymt av/malwarebytes
#215 [04:55] <Absol> vymt: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#216 [04:55] <Absol> vymt: Download it here: https://www.malwarebytes.org/
#217 [04:55] <Absol> vymt: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#218 [05:00] <vymt> do i need to show you report
#219 [05:00] <Morpheus> vymt, Nope, just run the scan
#220 [05:01] <vymt> no threats found
#221 [05:01] <Morpheus> ??> vymt win/!
#222 [05:01] <Absol> vymt: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#223 [05:01] <Absol> vymt: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#224 [05:01] <vymt> how do i change the directory of the launcher
#225 [05:01] <Morpheus> vymt, See: https://minecraftirc.net/support-articles/windows/special-characters/
#226 [05:02] <vymt> i dont have special characters in my windows name
#227 [05:02] <Morpheus> 'Zeke.ME'
#228 [05:02] <Morpheus> The . may be breaking minecraft
#229 [05:04] <vymt> how do i fix
#230 [05:04] <Morpheus> vymt, Follow the steps in the link that Absol provided
#231 [05:16] * felton345 [webchat@79.108.97.110.dyn.user.ono.com] has joined #minecrafthelp
#232 [05:16] <felton345> Hello i have a problema with mi Minecraft account
#233 [05:16] <Morpheus> felton345, Hey. What's the issue?
#234 [05:16] <Galaxy_2Alex> felton345, What problem?
#235 [05:18] <felton345> Well, 2 years ago, I did not start playing because of problems and studies in my life logically. The problem is that I have a paid account and when I get into the game he says that I can only play the demo and he wanted to ask me why
#236 [05:18] <Morpheus> ??> felton345 launcher/relog
#237 [05:18] <Absol> felton345: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#238 [05:18] <felton345> Where sorry?
#239 [05:18] <Galaxy_2Alex> felton345, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#240 [05:19] <felton345> This in the minecraft game isnt
#241 [05:19] <Galaxy_2Alex> felton345, On the launcher.
#242 [05:22] * felton345 [webchat@79.108.97.110.dyn.user.ono.com] has joined #minecrafthelp
#243 [05:22] <felton345> Galaxy?
#244 [05:23] <Galaxy_2Alex> felton345, Yes?
#245 [05:23] <felton345> The problema stills
#246 [05:23] <Galaxy_2Alex> felton345, Are you sure you're using the correct email address?
#247 [05:24] * GraksO [webchat@host86-166-40-91.range86-166.btcentralplus.com] has joined #minecrafthelp
#248 [05:24] <felton345> yes because when I bought the game in its day I got the mail of what I had bought to my email danicasillaspor@gmail.com
#249 [05:24] <Galaxy_2Alex> felton345, Have you already submitted an account support request to Mojang?
#250 [05:26] <felton345> Yes
#251 [05:26] <Galaxy_2Alex> felton345, Please wait for them to answer.
#252 [05:26] <felton345> Okay, thanks for your time and sorry for the inconvenience. =(
#253 [05:27] * felton345 [webchat@79.108.97.110.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#254 [05:31] <GraksO> Does having your acc's UUID but no Transaction ID enough to recover account's lost e-mail address? (Game's purchased in 2015 therefore cant find any transaction id for psc)
#255 [05:31] <Galaxy_2Alex> GraksO, UUID is a public information, so no, it is not enough. Have you tried recovering the transaction ID?
#256 [05:32] <Galaxy_2Alex> GraksO, What payment method did you use?
#257 [05:32] <GraksO> paysafecard, and that was ages ago
#258 [05:32] <Galaxy_2Alex> GraksO, I assume you don't have the Paysafe codes anymore?
#259 [05:32] <GraksO> nope, binned it probably the same day I used it
#260 [05:33] <Galaxy_2Alex> GraksO, Contact Mojang, and give them as many details as possible that you think could help recovering the account, like real name used at purchase, birth date, previous usernames and previous email addresses for example.
#261 [05:33] <Galaxy_2Alex> ??> GraksO mojang/email
#262 [05:33] <Absol> GraksO: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#263 [05:33] <Absol> GraksO: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#264 [05:33] <GraksO> Ok, ty!
#265 [05:34] * GraksO [webchat@host86-166-40-91.range86-166.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#266 [05:59] * allison [webchat@175.35.82.181] has joined #minecrafthelp
#267 [06:00] <allison> i used to have a minecraft account and i've forgotten my username
#268 [06:00] <Galaxy_2Alex> allison, Have you already submitted an account support request to Mojang?
#269 [06:00] <allison> how do you do this?
#270 [06:00] <allison> is it on the website?
#271 [06:01] <Galaxy_2Alex> allison, Do you remember your email address?
#272 [06:01] <allison> yes i do
#273 [06:01] <allison> i remember both my email and my password but not my username
#274 [06:01] <Galaxy_2Alex> allison, Have you tried logging in with email and password?
#275 [06:02] <allison> yes ive logged in with my email and password, but i cant migrate to mojang because i dont remember my user
#276 [06:02] <Galaxy_2Alex> allison, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#277 [06:02] <Galaxy_2Alex> ??> allison account/trans-id
#278 [06:02] <Absol> allison: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#279 [06:02] <Galaxy_2Alex> ??> allison account/send-email
#280 [06:02] <Absol> allison: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#281 [06:02] <Absol> allison: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#282 [06:03] <allison> ok. thank you!
#283 [06:08] * TardisRavenclaw [webchat@b018a0f4.bb.sky.com] has joined #minecrafthelp
#284 [06:08] * bildramer [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#285 [06:08] * MineRaid [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#286 [06:08] * bildramer [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has joined #minecrafthelp
#287 [06:09] <MineRaid> my minecraft doesnt load and keeps crashing any help?
#288 [06:10] <TardisRavenclaw> Hi, when I try to play the game from the launcher it loads up the Mojang load screen and never moves past, I have uninstalled and reinstalled both Java and minecraft and also checked for any updates any advice?
#289 [06:10] <Galaxy_2Alex> ??> MineRaid av/adwcleaner
#290 [06:10] <Absol> MineRaid: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#291 [06:10] <Absol> MineRaid: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#292 [06:10] <Galaxy_2Alex> ??> TardisRavenclaw av/adwcleaner
#293 [06:10] <Absol> TardisRavenclaw: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#294 [06:10] <Absol> TardisRavenclaw: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#295 [06:11] * bildramer [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#296 [06:11] * bildramer [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has joined #minecrafthelp
#297 [06:11] * TardisRavenclaw [webchat@b018a0f4.bb.sky.com] has quit. (Client Quit)
#298 [06:12] * MineRaid [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has quit. (Client Quit)
#299 [06:20] * lyria [webchat@175.35.82.181] has joined #minecrafthelp
#300 [06:22] <lyria> my minecraft is a 2013 version, and i bought the premium one. so, i want to migrate to mojang, and i remember my password and email, but not my username
#301 [06:22] <lyria> is there any possible ways for me to do so?
#302 [06:22] <Galaxy_2Alex> lyria, Have you checked your emails? The username may be in an email when you bought the game.
#303 [06:23] <lyria> but i've changed my username, so its not the same one to the one i registered
#304 [06:23] <lyria> unless i can use that username to log in?
#305 [06:23] <Galaxy_2Alex> lyria, If you changed your username, you will need to log in using your email address.
#306 [06:24] <lyria> onto mojang?
#307 [06:25] <Galaxy_2Alex> lyria, Yeah, use your email address and password to log in - you don't need your username if you have changed the username in the past.
#308 [06:26] <lyria> but i logged into mojang and it says i need to redeem a gift card/purchase minecraft
#309 [06:26] <lyria> when i did so in 2013
#310 [06:26] <Galaxy_2Alex> lyria, You may be using the wrong email address to log in.
#311 [06:27] <lyria> ok i will try that
#312 [06:28] * lyria [webchat@175.35.82.181] has quit. (Quit: webchat.esper.net)
#313 [06:31] * lyria [webchat@175.35.82.181] has joined #minecrafthelp
#314 [06:32] <lyria> ok so i tried the other pssible email to log into mojang but apparently that one didnt exist?
#315 [06:32] <Galaxy_2Alex> lyria, Have you already submitted an account support request to Mojang?
#316 [06:54] * BlueSteelAU [webchat@cpe-144-130-97-109.static.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#317 [07:45] * HackerZ [webchat@ipservice-092-219-054-150.092.219.pools.vodafone-ip.de] has joined #minecrafthelp
#318 [07:46] <HackerZ> Ive been searching online for the answer and hoping its an easy fix. My son has been saving up and just today purchased and downloaded Minecraft on the Switch and specifically to play the Mario mashup. When we look online at video it says the Mobs and various spawns should be Mario style (like chicken is a goomba) but this isn't happening. The worl
#319 [07:46] <HackerZ> d is there but not all the functions he was expecting are working. What are we doing wrong. Please help as I currently have a very upset 8 year old that cant play the game he spent all his pocket money on. Thanks
#320 [07:47] <Galaxy_2Alex> HackerZ, You need to enable the mashup pack in the settings.
#321 [07:47] <HackerZ> ah ok. let me go try. (thanks from a mum who knows nothing about Minecraft)
#322 [07:48] <Galaxy_2Alex> HackerZ, I'm actually checking right now as well, never done it myself before - I'll let you know when I found out
#323 [07:49] <Galaxy_2Alex> HackerZ, Ah yes, here we go: Settings > Resource Packs > Mario Mash-Up
#324 [07:49] <HackerZ> literally waiting for it to load...…..thanks
#325 [07:53] <HackerZ> the option Resource packs isn't there.
#326 [07:54] <Galaxy_2Alex> HackerZ, It's in the Settings, may need to scroll down on the left.
#327 [07:54] <Galaxy_2Alex> HackerZ, Under "Add-Ons"
#328 [07:56] <Galaxy_2Alex> HackerZ, Ah, I see - you need to leave the world, go to your saves screen, edit your world (click on the little pen), then you can set the resource pack for that world. Then press Play, and the pack will be applied.
#329 [07:57] <HackerZ> ok Ive called him in and hes just trying it
#330 [07:58] <HackerZ> so sorry for the stupid questions
#331 [07:58] * Lord_of_Life [~Lord@77.28.163.21] has quit. (Ping timeout: 180 seconds)
#332 [07:58] <Galaxy_2Alex> HackerZ, No worries, I actually think it's a bit complicated, especially for people who don't spend their time in front of a screen all day.
#333 [08:00] <HackerZ> we've managed to get the pack into the active resources bit, but now its come up with a page that says pack validation and we can only bin or refresh
#334 [08:01] <HackerZ> ignore that
#335 [08:01] * Lord_of_Life [~Lord@46.217.167.119] has joined #minecrafthelp
#336 [08:02] <HackerZ> yes I have to admit there is very little support for getting to know how to download games etc and get them set up. its taken me 2 hours to find this forum
#337 [08:03] <HackerZ> YOU ARE A LEGEND!!!! thank you soo much for your help. One happy child and saved my sanity. thank you
#338 [08:03] <Galaxy_2Alex> HackerZ, Yeah, getting help for Minecraft can be a very informal process
#339 [08:03] <Galaxy_2Alex> HackerZ, No problem, happy to hear that :D
#340 [08:03] <HackerZ> Have a good weekend
#341 [08:03] <Galaxy_2Alex> HackerZ, You too, thanks
#342 [08:05] * Seprons [webchat@78.29.149.65] has joined #minecrafthelp
#343 [08:07] <Seprons> Hello. I am having trouble loggin in since I gifted my account to my friend and he changed his password. He doesn't want the account anymore but lost his password. He isn't receiving any Mojang emails and I don't have the transaction ID, only emails dating back to 04/02/2017 about security question changes, password changes and email changes. I rea
#344 [08:07] <Seprons> lly want my account back and I don't know what to do.
#345 [08:08] <Galaxy_2Alex> Seprons, First of all: giving an account that you own to someone else is an EULA violation, just so you know for the future.
#346 [08:08] <Galaxy_2Alex> Seprons, Have you already submitted an account support request to Mojang?
#347 [08:09] <Seprons> Galaxy_2Alex Yes I have. I wasn't aware it was a violation, thank you for telling me.
#348 [08:09] <Galaxy_2Alex> Seprons, Wait for them to reply to your request.
#349 [08:10] <Seprons> Galaxy_2Alex Do you think they will be able to help me even without a transaction ID? I'm not even certain if the username is correct...
#350 [08:10] <Galaxy_2Alex> Seprons, Depends on the circumstances, they will tell you how to proceed in the reply.
#351 [08:12] <Seprons> Galaxy_2Alex, thank you for your help. Too bad it's going to take probably over a month to get a reply :/.
#352 [08:18] * Seprons [webchat@78.29.149.65] has quit. (Quit: webchat.esper.net)
#353 [08:24] * misterpai [webchat@dynamic-ip-18153012241.cable.net.co] has joined #minecrafthelp
#354 [08:25] * misterpai [webchat@dynamic-ip-18153012241.cable.net.co] has quit. (Client Quit)
#355 [08:35] * Someone [webchat@cpc141162-cove17-2-0-cust354.3-1.cable.virginm.net] has joined #minecrafthelp
#356 [08:36] <Someone> download failed axolotl how to fix?
#357 [08:36] * Someone [webchat@cpc141162-cove17-2-0-cust354.3-1.cable.virginm.net] has quit. (Client Quit)
#358 [08:36] <Galaxy_2Alex> Patience - still a virtue
#359 [09:48] * crundo [webchat@c-98-231-106-63.hsd1.fl.comcast.net] has joined #minecrafthelp
#360 [09:49] <crundo> is the payment services down or something
#361 [09:50] <crundo> i can't purchase a realms sub
#362 [09:53] <mattym> crundo, I believe there has been an ongoing issue with Realms subscriptions. From what I understand, best bet is to try at another time.
#363 [09:54] <crundo> right on thank you
#364 [09:57] * miniplumb237 [webchat@cpc91730-watf12-2-0-cust57.15-2.cable.virginm.net] has joined #minecrafthelp
#365 [09:58] <miniplumb237> i get a login faild incorrect email and or password
#366 [10:02] <Morpheus> miniplumb237, Hey. Are you sure your details are correct?
#367 [10:03] <miniplumb237> yea
#368 [10:03] <Morpheus> miniplumb237, I'd like to do a check for anything that could be blocking you from logging in: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#369 [10:03] <miniplumb237> i changed my pass word to menytimes waited an hour tryed it and then reset it then tryed and get same msg
#370 [10:03] <Morpheus> ??> miniplumb237 tools/hjt
#371 [10:03] <Absol> miniplumb237: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#372 [10:03] <Absol> miniplumb237: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#373 [10:03] * creeper111222 [webchat@cpe-70-95-95-138.san.res.rr.com] has joined #minecrafthelp
#374 [10:05] <miniplumb237> https://paste.ubuntu.com/p/NtBP2pz88Z/
#375 [10:05] <Morpheus> Have you heard of MCLeaks?
#376 [10:05] <miniplumb237> no
#377 [10:05] <miniplumb237> wait yea
#378 [10:06] <Morpheus> miniplumb237, You've got two things in your windows host file that MCLeaks adds to reroute all login traffic to their website, which steals your account information
#379 [10:06] <Morpheus> ??> miniplumb237 win/hosts/edit
#380 [10:06] <Absol> miniplumb237: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#381 [10:06] <Absol> miniplumb237: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#382 [10:06] <Morpheus> Remove any entry containing the word 'mojang'
#383 [10:06] <creeper111222> My brother had a technical problem and could not launch Minecraft, so then we tried to uninstall and reinstall Minecraft. When we tried to reinstall it the launcher was "Unable to Update." We've tried to troubleshoot and have tried everything but nothing seems to work. Is there any way we can fix this?
#384 [10:06] <Morpheus> creeper111222, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#385 [10:06] <Morpheus> ??> creeper111222 tools/hjt
#386 [10:06] <Absol> creeper111222: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#387 [10:06] <Absol> creeper111222: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#388 [10:07] <miniplumb237> can find %SystemRoot%\System32\drivers\etc\hosts
#389 [10:07] <Morpheus> Did you run notepad as an administrator?
#390 [10:08] <miniplumb237> yea
#391 [10:09] <Morpheus> miniplumb237, Can you access the host files or does it say that it can't find the directory?
#392 [10:09] <miniplumb237> no items in ur matched search
#393 [10:10] <Morpheus> miniplumb237, Did you click 'file' then 'open' on notepad? And make sure that '%SystemRoot%\System32\drivers\etc\hosts' is in the 'file name' box
#394 [10:10] <miniplumb237> i did
#395 [10:10] * rikeneko [webchat@179.177.121.88.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#396 [10:11] <miniplumb237> i think i dleted it
#397 [10:11] <miniplumb237> all the mojang things
#398 [10:11] <miniplumb237> now what
#399 [10:11] <Morpheus> miniplumb237, Save the notepad file and close it.
#400 [10:11] <Morpheus> Then follow these steps:
#401 [10:11] <miniplumb237> i did
#402 [10:11] <Morpheus> ??> miniplumb237 av/eset
#403 [10:11] <Absol> miniplumb237: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#404 [10:11] <Absol> miniplumb237: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#405 [10:12] <rikeneko> Hello, I have a problem accessing my minecraft account in launcher, could you help me?
#406 [10:12] <Morpheus> rikeneko, Hey. What's the issue?
#407 [10:13] <rikeneko> when I log in to the launcher, a message appears saying: usaurio or wrong password
#408 [10:13] <miniplumb237> cant find network protection
#409 [10:14] <Morpheus> rikeneko, I'd like to do a check for anything that could be blocking you from logging in: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#410 [10:14] <Morpheus> ??> rikeneko tools/hjt
#411 [10:14] <Absol> rikeneko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#412 [10:14] <Absol> rikeneko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#413 [10:14] <Morpheus> miniplumb237, Are you in advanced setup?
#414 [10:14] <miniplumb237> yea
#415 [10:15] <Morpheus> miniplumb237, What version of ESET are you using?
#416 [10:15] <rikeneko> wait a moment
#417 [10:15] <miniplumb237> 32
#418 [10:15] * InkTesting [webchat@190-79-127-65.dyn.dsl.cantv.net] has joined #minecrafthelp
#419 [10:16] <Morpheus> miniplumb237, Do you have an option for network protection or personal firewall?
#420 [10:16] <InkTesting> Hello!, Someone available to help me in a small problem?
#421 [10:16] <miniplumb237> no
#422 [10:17] <Morpheus> InkTesting, Sure. What's the issue?
#423 [10:17] <Morpheus> miniplumb237, Press F5 and see if your options change
#424 [10:17] * miniplumb237 [webchat@cpc91730-watf12-2-0-cust57.15-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#425 [10:18] <InkTesting> I have a small problem when joining servers, They bring up messages like these https://imgur.com/a/KK1ude4 https://imgur.com/a/dGjyZ2w https://imgur.com/a/dYmP6Ii (The last two being the most common, Just the value changing) Recently, I could play minecraft online after a recent wipe i did to my pc, But then after a couple of weeks or so it started
#426 [10:18] <InkTesting> to bring up these errors, And i have no clue why, Any ideas?
#427 [10:19] * rikeneko [webchat@179.177.121.88.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#428 [10:19] * miniplumb237 [webchat@cpc91730-watf12-2-0-cust57.15-2.cable.virginm.net] has joined #minecrafthelp
#429 [10:19] <miniplumb237> restarted pc for it to update
#430 [10:20] <miniplumb237> i can find fire wall or thta thing
#431 [10:20] <CapFan67> InkTesting, I've only seen "Index out of bounds" errors with modded minecraft using maps. Are you using modded? Do you get this error in Vanilla?
#432 [10:20] <InkTesting> I am only vanilla, Since i dont really play modded packs or log into plugin/mod based minecraft servers
#433 [10:21] <InkTesting> But i could check if there's any residues of mods, I recently redownloaded Minecraft but used Liteloader at some point
#434 [10:21] * MakkuroJoKeRGod [webchat@60.53.6.220] has joined #minecrafthelp
#435 [10:22] <InkTesting> Yeah, I dont have mods
#436 [10:22] <miniplumb237> Login failed. Invalid username or password how i fix i put everything in right
#437 [10:22] <InkTesting> Only optifine.
#438 [10:22] <CapFan67> InkTesting, I'd like to look at the full log. Can you close everything, run minecraft, create the error, then paste your .minecraft\launcher_log.txt to http://paste.ubuntu.com/ Give us the link after you create the paste.
#439 [10:22] * MakkuroJoKeRGod [webchat@60.53.6.220] has quit. (Client Quit)
#440 [10:22] <Morpheus> miniplumb237, Did you disable the ESET setting?
#441 [10:22] <Morpheus> Or rather, change it
#442 [10:22] <miniplumb237> i cant ifnd it
#443 [10:22] <CapFan67> InkTesting, Optifine... Ok, there it is. Can you test without Optifine?
#444 [10:23] <Morpheus> miniplumb237, Alright. At least the host file entries are gone. Your next step is to email mojang:
#445 [10:23] <Morpheus> ??> miniplumb237 account/send-email
#446 [10:23] <Absol> miniplumb237: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#447 [10:23] <InkTesting> Aight, I'll be back with it, I'll retest it without Optifine, Since it was a really recent download, I got the error before optifine but never hurts to try again.
#448 [10:23] <Absol> miniplumb237: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#449 [10:23] <miniplumb237> how i find mt transaction id
#450 [10:23] <Morpheus> ??> miniplumb237 account/trans-id
#451 [10:23] <Absol> miniplumb237: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#452 [10:24] <miniplumb237> idk how to do that and dont have the card i used to pay it with
#453 [10:25] <Morpheus> miniplumb237, If you can't find the transaction ID you can ask for alternate verification methods in the email
#454 [10:25] <miniplumb237> how
#455 [10:25] <Morpheus> Just pop it in the form
#456 [10:26] <miniplumb237> pop what in alternitive verification
#457 [10:26] <Morpheus> miniplumb237, Put that you need other verification methods in the form that Absol linked
#458 [10:27] <miniplumb237> sent emal
#459 [10:28] <Morpheus> miniplumb237, Great. All you need to do now is to wait for a reply: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#460 [10:28] <miniplumb237> im ok with that
#461 [10:29] <miniplumb237> ill be pationt thanks for your help
#462 [10:29] <Morpheus> No problem, good luck1
#463 [10:29] <Morpheus> !*
#464 [10:29] <miniplumb237> u to gl with helping others
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#466 [10:35] <InkTesting> CapFan67 Here's the paste, https://paste.ubuntu.com/p/Hf828Yh2hr/
#467 [10:37] <CapFan67> InkTesting, I see you connecting to Hypixel, then disconnecting, but I see no errors here. Did your game produce an error?
#468 [10:38] <InkTesting> It did, Made another of these "https://imgur.com/a/dYmP6Ii", But the value was 43.
#469 [10:38] <InkTesting> Probably might be my connection
#470 [10:38] <CapFan67> InkTesting, After a closer review of the 3 screenshots earlier, all of them appear to be bad/corrupted data coming from the server. This is beginning to point to a bad internet connection.
#471 [10:39] <InkTesting> Yeah, Could be it, And/Or that i am using a wifi adapter
#472 [10:39] <InkTesting> So it isnt a good mix too.
#473 [10:39] <CapFan67> InkTesting, Are you using Wifi to connect to your router? If so, can you tried Wired to isolate that as an issue?
#474 [10:40] * toki [webchat@206.205.75.110] has joined #minecrafthelp
#475 [10:40] <InkTesting> I could try to use the directly connected pc to test it out, But this pc can only use a wifi adapter due the router is two rooms away from it
#476 [10:40] <InkTesting> I'll try to check out if it does something.
#477 [10:40] <toki> every time i try to play the latest version of minecraft it says game crashes and the game never opens
#478 [10:41] <Morpheus> toki, Hey. Let's take a look at your crash report:
#479 [10:41] <toki> the client works perfectly but i cant open the game
#480 [10:41] <Morpheus> ??> toki launcher/log
#481 [10:41] <Absol> toki: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#483 [10:49] * InkTesting [webchat@190-79-127-65.dyn.dsl.cantv.net] has joined #minecrafthelp
#484 [10:52] <InkTesting> CapFan67 In the wired pc it went smoothly, It seems that bad connection is the problem
#485 [10:54] * creeper111222 [webchat@cpe-70-95-95-138.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#486 [10:54] <CapFan67> InkTesting, I'm glad we've narrowed it down.
#487 [10:54] <InkTesting> Yeah, Thanks for the help!
#488 [10:55] <InkTesting> I'll see how to get this pc to join servers again
#489 [11:14] * Tony [webchat@178-75-140-244.bb.dnainternet.fi] has joined #minecrafthelp
#490 [11:14] * Tony is now known as Guest93612
#491 [11:15] <Guest93612> I keep crashing from servers in multiplayer?
#492 [11:15] <Guest93612> how do i fix this?
#493 [11:15] <Morpheus> Guest93612, Let's take a look at the crash report:
#494 [11:15] <Morpheus> ??> Guest93612 launcher/log
#495 [11:15] <Absol> Guest93612: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#496 [11:17] <Guest93612> ok
#497 [11:23] <Guest93612> https://paste.ubuntu.com/p/jNWW3Vy8Xq/
#498 [11:23] <Morpheus> Well, I don't see any errors there. Let's see if a full launcher log shows any different:
#499 [11:23] <Morpheus> ??> Guest93612 launcher/log-txt
#500 [11:23] <Morpheus> Hang on
#501 [11:24] <Morpheus> Guest93612, We need to see your full launcher log, which is created in the game directory.
#502 [11:24] <Morpheus> On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com/. Click "Paste!", then share with us the link (the URL) that it takes you to.
#503 [11:26] <Guest93612> do i copy all of it?
#504 [11:27] <Morpheus> Guest93612, Yep. Pop it on https://paste.ubuntu.com and then click the 'paste!' button
#505 [11:31] <Guest93612> the website seems to have trouble
#506 [11:31] <Guest93612> with the text
#507 [11:31] <Morpheus> Guest93612, Use paste.ee if you can't use that one
#508 [11:33] <Guest93612> https://paste.ee/p/35P7g
#509 [11:41] <Guest93612> how dose it lok
#510 [11:41] <Guest93612> look
#511 [11:41] <Morpheus> No errors are happening on there either, when it crashes do you get a message?
#512 [11:42] <Guest93612> connection timed out
#513 [11:47] <Guest93612> so is there a fix
#514 [11:47] <Guest93612> ?
#515 [11:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#516 [11:56] * Marko [webchat@5e0bd715.bb.sky.com] has joined #minecrafthelp
#517 [11:57] <Marko> I have forgotten my email address to my account but I can remember my password, is there anyway I can find what email I used>
#518 [11:57] <Marko> ?
#519 [11:59] * Marko [webchat@5e0bd715.bb.sky.com] has quit. (Client Quit)
#520 [11:59] * zeldel [webchat@host81-140-174-45.range81-140.btcentralplus.com] has joined #minecrafthelp
#521 [12:00] <zeldel> https://paste.ubuntu.com/p/NRSf3xzNNn/
#522 [12:00] <zeldel> keep getting kicked out of minecraft upon startup with the error msg
#523 [12:00] <CapFan67> zeldel, What error message are you getting?
#524 [12:00] <zeldel> unexpected error occurred
#525 [12:01] <CapFan67> zeldel, So, no error number or description? Let's see if there are any errors listed in the log:
#526 [12:01] <CapFan67> ??> zeldel launcher/log
#527 [12:01] <Absol> zeldel: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#528 [12:02] <zeldel> https://paste.ubuntu.com/p/HXF7GNCJzt/
#529 [12:03] * Saiix [webchat@hag-sjkbng12-50df88-224.dhcp.inet.fi] has joined #minecrafthelp
#530 [12:03] <Saiix> Hey, I nede help
#531 [12:03] <Saiix> When im trying to launch minecraft i get this crash report
#532 [12:04] <Saiix> https://pastebin.com/ZssUZJGF
#533 [12:05] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#534 [12:05] <CapFan67> zeldel, "Problematic frame:# C [ig7icd64.dll+0x6ad95]" - This is a graphics issue, when the game is trying to access your video memory. This can be caused by incorrect driver, by overlay programs or in some cases the hardware. Is your hardware "older" or is it a newer system?
#535 [12:06] <zeldel> older system
#536 [12:06] <CapFan67> zeldel, Does this crash happen when you launch the game, or when you load a world?
#537 [12:06] <zeldel> load a world
#538 [12:07] <CapFan67> zeldel, From the main menu, go into options and disable VBOs. Then test again.
#539 [12:12] <CapFan67> zeldel, As a note, this option as been removed in 1.14. See this thread for more details: https://www.reddit.com/r/Minecraft/comments/bc34cs/psa_want_to_play_114_on_an_old_intel_integrated/
#540 [12:13] * zeldel [webchat@host81-140-174-45.range81-140.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#541 [12:18] * zeldel [webchat@host81-140-174-45.range81-140.btcentralplus.com] has joined #minecrafthelp
#542 [12:18] <zeldel> i disconnected but it worked, thank you
#543 [12:19] * zeldel [webchat@host81-140-174-45.range81-140.btcentralplus.com] has quit. (Client Quit)
#544 [12:32] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#545 [12:33] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
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#548 [13:08] * Terry [webchat@5e0ff2e7.bb.sky.com] has joined #minecrafthelp
#549 [13:08] <Terry> my account says I don't own Minecraft when I have done for years??
#550 [13:08] <CapFan67> Terry, Hi.
#551 [13:09] <CapFan67> Terry, Do you have a legacy account (login with username) or do you have a Mojang account (login with email)?
#552 [13:09] <Terry> Mojang I believe
#553 [13:10] <CapFan67> Terry, When you log into Mojang.com, and look at the account page https://account.mojang.com/me do you see your Java Edition license?
#554 [13:10] <CapFan67> CapFan67, (it should be listed under, "My games").
#555 [13:12] <Terry> no it just says gift code
#556 [13:13] <CapFan67> Terry, It sounds like the email has been changed on your account. What was your character name?
#557 [13:13] <Terry> TeL2K7
#558 [13:14] <CapFan67> Terry, The name hasn't changed, so that's positive.
#559 [13:15] <Terry> that's good then
#560 [13:15] <CapFan67> Terry, If your account no longer seems to have your game license, I would assume someone changed the email on your account and you then created a new account while trying to log in. In this case, you'll need to contact Mojang Support. Do you need a link?
#561 [13:15] <Terry> ive just emailed them
#562 [13:16] <CapFan67> Terry, Sounds like you're on track then. No, just a matter of waiting for them to respond.
#563 [13:16] <Terry> ok mate cheers
#564 [13:16] <Terry> ok mate cheers
#565 [13:16] * Terry [webchat@5e0ff2e7.bb.sky.com] has left #minecrafthelp
#566 [13:17] * _Dudaa_ [webchat@186.251.2.41] has joined #minecrafthelp
#567 [13:17] <_Dudaa_> Olá ?
#568 [13:18] * _Dudaa_ [webchat@186.251.2.41] has quit. (Client Quit)
#569 [13:21] * dragos [webchat@5-12-73-38.residential.rdsnet.ro] has joined #minecrafthelp
#570 [13:21] <dragos> hi
#571 [13:21] * ALbertTheNub [webchat@16-202-252-103.myrepublic.com.sg] has joined #minecrafthelp
#572 [13:21] <dragos> hi
#573 [13:21] <dragos> I have a problem
#574 [13:21] <dragos> im trying to buy minecraft
#575 [13:21] <dragos> so when I press on buy
#576 [13:22] <dragos> i have to either make a new account or im asked if i have one
#577 [13:22] <dragos> i already had one
#578 [13:22] <ALbertTheNub> Sorry, I've been having some issues as to downloading Minecraft. But it keeps coming up with Unable to save download xxxx3.ogg
#579 [13:22] <dragos> but when i wrote my email and password
#580 [13:22] <dragos> i tried to press Log In
#581 [13:22] <dragos> but the button just didn't work
#582 [13:23] <ALbertTheNub> @dragos different email, reload website, issues with payment or WiFi connection.
#583 [13:23] <mattym> ??> ALbertTheNub error/download
#584 [13:23] <Absol> ALbertTheNub: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#585 [13:23] <ALbertTheNub> Okay, Thank you!
#586 [13:23] <dragos> i ve tried making a new account
#587 [13:23] <dragos> and same thing
#588 [13:24] <mattym> ??> dragos tools/hjt
#589 [13:24] <Absol> dragos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#590 [13:24] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#591 [13:24] <Absol> dragos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#592 [13:24] <dragos> the log in button doesn't work
#593 [13:26] * ALbertTheNub [webchat@16-202-252-103.myrepublic.com.sg] has quit. (Quit: webchat.esper.net)
#594 [13:26] <dragos> ok
#595 [13:26] <dragos> i did it
#596 [13:27] <mattym> dragos, We need the link the instructions have you create.
#597 [13:27] <dragos> https://paste.ubuntu.com/
#598 [13:27] <dragos> what
#599 [13:27] <dragos> im lost
#600 [13:28] <dragos> https://paste.ubuntu.com/p/j5BYhSczqr/
#601 [13:28] <dragos> done
#602 [13:28] <mattym> ??> dragos account/send-email
#603 [13:28] <Absol> dragos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#604 [13:28] <Absol> dragos: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#605 [13:28] <mattym> dragos, Oops, wrong msg, one moment
#606 [13:28] <mattym> ??> dragos info/mcleaks
#607 [13:28] <Absol> dragos: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#608 [13:28] <Absol> dragos: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#609 [13:28] <mattym> ??> dragos win/hosts/edit
#610 [13:28] <Absol> dragos: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#611 [13:28] <Absol> dragos: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#612 [13:31] <dragos> ok now?
#613 [13:31] <mattym> dragos, If you have fixed all that you should be able to log in on the site.
#614 [13:32] <dragos> still cant press Log in
#615 [13:32] * Hasten112 [webchat@196.196.241.70] has joined #minecrafthelp
#616 [13:33] <dragos> the button turn black
#617 [13:33] <dragos> and stays like that
#618 [13:33] <dragos> i don't understand
#619 [13:34] <mattym> dragos, Then you didnt do all the instructions Absol provided.
#620 [13:34] <dragos> i did
#621 [13:34] <dragos> ill try again
#622 [13:35] <Hasten112> Hi, Is there any one else that has an issue login on to minecraft.net? I get this error "Access to XMLHttpRequest at 'https://api.mojang.com/user' from origin 'https://my.minecraft.net' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource." in chrome.
#623 [13:36] <urielsalis> Hasten112, that sounds like a extension
#624 [13:36] <urielsalis> Hasten112, let me check real quick
#625 [13:37] <Hasten112> urielsalis i have tried in incognito and in explorer. Same issue. (Well i think it is in explorer can't get a decent output in that one :P)
#626 [13:38] <mattym> Hasten112, Are you on a home network?
#627 [13:38] <Hasten112> mattym that would be correct.
#628 [13:40] * Hasten112 [webchat@h87-96-240-14.cust.a3fiber.se] has joined #minecrafthelp
#629 [13:40] <dragos> still not working for me
#630 [13:40] <Hasten112> I figured it out.. "#¤ for vpn some times...
#631 [13:41] <mattym> Hasten112, Ah, you last connected from a VPN?
#632 [13:41] <mattym> dragos, Can you make a new HJT report, let me know if you need the instructions again.
#633 [13:42] * dragos [webchat@5-12-73-38.residential.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#634 [13:42] <Hasten112> mattym Yes. Now to figure out why thw twitch/curseforge launcer does not start..
#635 [13:42] * dragos [webchat@5-12-73-38.residential.rdsnet.ro] has joined #minecrafthelp
#636 [13:42] <urielsalis> Hasten112, might have been the same thing
#637 [13:43] <Hasten112> urielsalis Most likely
#638 [13:43] <dragos> so I deleted every single Minecraft thing in my laptop and did that thing with the notepad
#639 [13:43] <dragos> still cant press Log IN
#640 [13:43] <mattym> dragos, Can you make a new HJT report, let me know if you need the instructions again.
#641 [13:44] <dragos> I did
#642 [13:44] <mattym> dragos, We need the link to it.
#643 [13:46] <dragos> i cant find it
#644 [13:46] <dragos> im like so mentally done
#645 [13:46] <dragos> i cant anymore
#646 [13:46] <mattym> ??> dragos tools/hjt
#647 [13:46] <Absol> dragos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#648 [13:46] <Absol> dragos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#649 [13:48] <dragos> https://paste.ubuntu.com/p/qrwCp3t5p4/
#650 [13:49] <mattym> dragos, You have not removed the info from the hosts file. Read ALL of the information Absol gives you below.
#651 [13:49] <mattym> ??> dragos info/mcleaks
#652 [13:49] <Absol> dragos: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#653 [13:49] <Absol> dragos: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#654 [13:50] <mattym> ??> dragos win/hosts/edit
#655 [13:50] <Absol> dragos: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#656 [13:50] <Absol> dragos: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#657 [13:50] <dragos> i removed what i saw
#658 [13:50] <dragos> where can i find the rest
#659 [13:50] * Hasten112 [webchat@h87-96-240-14.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#660 [13:50] <mattym> dragos, You didnt remove the stuff, do the instructions again, make sure you follow them exactly
#661 [13:53] <dragos> so do i have to remove them through hijack?
#662 [13:53] <dragos> but i cant find any
#663 [13:53] <mattym> dragos, No
#664 [13:55] <dragos> sure
#665 [13:55] <dragos> fck it
#666 [13:55] <dragos> i cant
#667 [13:55] <dragos> sad
#668 [13:56] * alexbobi [webchat@exa218.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#669 [13:57] * billy [webchat@ip70-179-31-63.sd.sd.cox.net] has joined #minecrafthelp
#670 [13:58] <billy> Is there a way to recover my minecraft account I used a long time ago without the email
#671 [13:58] <mattym> billy, Do you not know the email, or not have access to the email?
#672 [14:04] <alexbobi> Good evening, I have a question. I created an account on minecraft.net and made a payment attempt using "Dotpay". For some reasons, before I made the payment, I gave up this payment. Later, I canceled it and again tried to make a payment, but for similar reasons I resigned and canceled again. It happened two or three times. Each time after 10 minut
#673 [14:04] <alexbobi> es I resigned from this transaction. Can I now be charged with paying all of these transactions?
#674 [14:06] <mattym> alexbobi, If you didn't complete the purchase, no charges should show up.
#675 [14:08] <billy> Nope I don't have access to the email nor remember it
#676 [14:09] <alexbobi> Thank you for answer. Are you sure? I canceled three transactions and I am afraid that I can be burdened with these payments.
#677 [14:12] <urielsalis> alexbobi, hi
#678 [14:13] <urielsalis> alexbobi, call your bank if you see the transaction
#679 [14:13] <Lurks> ^
#680 [14:13] <urielsalis> alexbobi, depending on their payment provider, you might see the authorization(so you see a transaction), but no money gets taken out
#681 [14:13] <urielsalis> alexbobi, and the authorization expires in 7 business days usually(depends on the bank)
#682 [14:13] <urielsalis> alexbobi, they should also be able to expire them manually
#683 [14:15] * BrunnoDnt [webchat@170.254.70.60] has joined #minecrafthelp
#684 [14:15] <BrunnoDnt> alguem pode me ajudar?
#685 [14:16] <BrunnoDnt> Help-me
#686 [14:16] <alexbobi> Thank you urielsalis for help. One more question. Will Mojang not have any money claims?
#687 [14:16] <urielsalis> alexbobi, money claims?
#688 [14:17] <BrunnoDnt> I can not log into my account, says that the email or password is wrong
#689 [14:17] <urielsalis> BrunnoDnt, have you tried resetting your password?
#690 [14:17] <BrunnoDnt> Yes, several times until and still not
#691 [14:17] <alexbobi> urielsalis - money claims for canceled transactions
#692 [14:18] <urielsalis> BrunnoDnt, you dont receive the email?
#693 [14:18] <urielsalis> alexbobi, im not sure what you are saying
#694 [14:18] <BrunnoDnt> which email?
#695 [14:19] <urielsalis> BrunnoDnt, with the password reset link
#696 [14:19] <BrunnoDnt> But I trade straight through Mojang
#697 [14:19] <urielsalis> ??> BrunnoDnt account/reset-password
#698 [14:19] <Absol> BrunnoDnt: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#699 [14:19] <Absol> BrunnoDnt: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#700 [14:21] <BrunnoDnt> But is it normal for the launcher not to recognize the password or the e-mail?
#701 [14:21] <urielsalis> BrunnoDnt, if its not the correct password or you are throttled, yes
#702 [14:21] <BrunnoDnt> because it's been a while since you've had this problem.
#703 [14:23] <BrunnoDnt> But I can log in to minecraft.net and mojang, I just can not log in to the original launcher or Tlauncher, it counts as if it's the wrong email or password.
#704 [14:23] <urielsalis> ??> alexbobi scold/pm
#705 [14:23] <Absol> alexbobi: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
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#707 [14:23] * fastermine [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#708 [14:23] <urielsalis> alexbobi, im not sure what you mean with cash disputes
#709 [14:23] * Thiagomv027 [webchat@static-189.91.180.82.teleon.com.br] has quit. (Client Quit)
#710 [14:23] <fastermine> crash on startup help?
#711 [14:23] <urielsalis> ??> fastermine launcher/log
#712 [14:23] <Absol> fastermine: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#713 [14:24] <BrunnoDnt> I'm already getting discouraged by this problem
#714 [14:25] <BrunnoDnt> I just can not log in to the launchers.
#715 [14:25] <alexbobi> Sorry, I didn't know
#716 [14:25] <BrunnoDnt> I'm from Brazil
#717 [14:26] <fastermine> how should i send it?
#718 [14:26] <BrunnoDnt> I just wanted help with this mistake
#719 [14:27] <BrunnoDnt> Do you know how I can solve this?
#720 [14:27] * fastermine [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has quit. (Client Quit)
#721 [14:27] <BrunnoDnt> What is it that you told me?
#722 [14:28] <BrunnoDnt> need help
#723 [14:29] <BrunnoDnt> please
#724 [14:30] <BrunnoDnt> I do not know what else to do...
#725 [14:31] * Reg [webchat@modemcable062.192-23-96.mc.videotron.ca] has joined #minecrafthelp
#726 [14:32] <BrunnoDnt> 'Can someone help me?
#727 [14:33] <mattym> BrunnoDnt, As you were asked before. When you try to reset the password, do you get the email to set the new one?
#728 [14:34] <BrunnoDnt> No, the launcher does not recognize my password or email
#729 [14:34] <mattym> BrunnoDnt, And you said you have tried to reset the password, correct?
#730 [14:34] <BrunnoDnt> yes
#731 [14:34] <mattym> BrunnoDnt, Do you get the email with the instructions to make the new password?
#732 [14:36] <BrunnoDnt> yes
#733 [14:36] <mattym> BrunnoDnt, Were you able to set a new password?
#734 [14:37] <BrunnoDnt> yes
#735 [14:37] <mattym> BrunnoDnt, With the new password, you still get the same error?
#736 [14:38] <BrunnoDnt> yes
#737 [14:38] <mattym> ??> BrunnoDnt login/throttle
#738 [14:38] <Absol> BrunnoDnt: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#739 [14:38] <Absol> BrunnoDnt: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#740 [14:40] <Reg> I cant connect To my account when i go minecraft they say that they cant verify that de have baught it
#741 [14:40] <mattym> Reg, What is the exact error you get?
#742 [14:41] <Reg> it is in french ...
#743 [14:41] <mattym> Reg, Thats fine.
#744 [14:43] <Reg> Nous avons des difficultés à vérifier que vous posséder minecraft sur cette appareil. Assurer vous d avoir télécharger et installer minecraft
#745 [14:44] <mattym> Reg, What device are you playing on?
#746 [14:44] * BrunnoDnt [webchat@170.254.70.60] has quit. (Quit: webchat.esper.net)
#747 [14:44] <Reg> Samsung galaxie
#748 [14:45] <Reg> My 3 other kids have the exact same tablet and it work fine
#749 [14:45] <mattym> Reg, You need to contact the Google Play store support. We do not support the mobile version here.
#750 [14:46] <Reg> Ok thanks
#751 [14:46] <mattym> Reg, Double check you are still logged into the device/Play Store with the account you used to buy the game.
#752 [14:47] <alexbobi> urielsalis sorry for PM, I didn't know. I asked, could Mojang somehow strive to pay for the canceled transactions?
#753 [14:57] * iKayraOnur [webchat@95.12.123.140.dynamic.ttnet.com.tr] has joined #minecrafthelp
#754 [14:57] <iKayraOnur> Hi
#755 [14:58] <iKayraOnur> I purchased a Minecraft account and the account was deemed invalid and withdrawn from the credit card in cash
#756 [14:58] <mattym> iKayraOnur, Where did you make the purchase?
#757 [14:58] <iKayraOnur> minecraft.net
#758 [14:59] <alexbobi> Thank you for helping goodnight!
#759 [14:59] <mattym> iKayraOnur, What do you mean by it was deemed invalid?
#760 [15:00] <iKayraOnur> shopping showed as invalid but I have proof that my credit card attracted cash
#761 [15:01] <mattym> iKayraOnur, Check the info here https://help.mojang.com/customer/en/portal/topics/151617-payment-troubleshooting-/articles
#762 [15:02] <iKayraOnur> but says it hasn't started
#763 [15:03] <iKayraOnur> plesase help me
#764 [15:03] <iKayraOnur> I'm From Turkey
#765 [15:05] <iKayraOnur> +mattym Are you there ?
#766 [15:05] <mattym> iKayraOnur, We cannot help with payment issues. Read the page that was linked.
#767 [15:06] <iKayraOnur> I don't understand anything that I'm Turkish
#768 [15:09] <iKayraOnur> https://help.mojang.com/customer/en/portal/articles/376055-i-accidentally-disputed-charges the situation in this link has happened but I am not Swedish
#769 [15:12] <iKayraOnur> Proof = https://mail.google.com/mail/u/0/?tab=rm#inbox/FMfcgxwCgCRVRVqnxBxbdkMqVFnWXdWW?projector=1&messagePartId=0.1
#770 [15:15] <iKayraOnur> +mattym
#771 [15:15] <mattym> iKayraOnur, We cannot help with payment issues. Speak to your bank or contact Mojang as described in the pages you were linked.
#772 [15:16] <iKayraOnur> But how do I get my own money
#773 [15:16] * xVillanueva [webchat@187-61-245-23.cable.cabotelecom.com.br] has joined #minecrafthelp
#774 [15:17] <xVillanueva> alguém???
#775 [15:17] <iKayraOnur> Can we talk at Discord?
#776 [15:17] <xVillanueva> help
#777 [15:17] <mattym> ??> iKayraOnur mojang/email
#778 [15:17] <Absol> iKayraOnur: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#779 [15:17] <Absol> iKayraOnur: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#780 [15:18] * xVillanueva [webchat@187-61-245-23.cable.cabotelecom.com.br] has quit. (Client Quit)
#781 [15:18] <iKayraOnur> I already filled out that form
#782 [15:20] <iKayraOnur> Please help me
#783 [15:20] <mattym> iKayraOnur, Then wait for them to reply to you.
#784 [15:21] <iKayraOnur> how long does the answer come?
#785 [15:21] * Icou10 [webchat@178.165.129.50.wireless.dyn.drei.com] has joined #minecrafthelp
#786 [15:21] <mattym> iKayraOnur, Depends on the issue.
#787 [15:23] <Icou10> hello, since i downloadet minecraft java edition it keeps crashing when i join a world. It says on n notepad window: hs_err_pid360 I alreday reinstalled java and the minecraft launcher itself.
#788 [15:23] <iKayraOnur> If it is explained I will receive my account from my e-mail account ?
#789 [15:23] <mattym> iKayraOnur, You will get a reply to the email you included in the form.
#790 [15:23] <mattym> ??> Icou10 launcher/log
#791 [15:23] <Absol> Icou10: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#792 [15:24] <iKayraOnur> What is the average response interval?
#793 [15:24] <mattym> iKayraOnur, Cant estimate.
#794 [15:25] <iKayraOnur> but if they really understand the problem, will they give the account via e-mail?
#795 [15:25] <mattym> iKayraOnur, I dont know, you have to wait till they reply and ask them.
#796 [15:26] <iKayraOnur> but I'm really gonna cry
#797 [15:26] * mooshroom [~mooshroom@188.29.165.251.threembb.co.uk] has joined #minecrafthelp
#798 [15:26] <iKayraOnur> I've been dreaming for 3 years
#799 [15:28] <iKayraOnur> please give me account ;(
#800 [15:32] <Icou10> So i go the game output: https://paste.ubuntu.com/p/pQ6WNvn5Vj/
#801 [15:32] <Icou10> and the error report: https://paste.ubuntu.com/p/6PPgJ4zZV7/
#802 [15:34] <Icou10> also when i start a world it imidiatly starts locking down and when I move the mouse it spinn random but still staring on the grund. if i press E or Esc it crashes
#803 [15:38] <mattym> ??> Icou10 win/dxdiag
#804 [15:38] <Absol> Icou10: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#805 [15:41] <Icou10> https://paste.ubuntu.com/p/gHkMMCnn26/ the DirectX diagnose
#806 [15:43] <mattym> Icou10, Download and Install the 2nd file listed on the left of this page https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#807 [15:44] <Icou10> the N3000 or the N3010?
#808 [15:47] <Icou10> nvm got i
#809 [15:49] <Icou10> is it worth to mention, that this is also a laptop with touchdisplay
#810 [15:51] <Icou10> ok so when i try to install it, it says error: this system dosent have the minimum requirements for the software
#811 [15:53] * rcxdinbound [webchat@CPE688f2e177bb3-CM688f2e177bb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#812 [15:54] <rcxdinbound> hey im from alpha days do i still have access to my minecraft account or is it lost for ever and i need to re-purchase
#813 [15:54] <urielsalis> rcxdinbound, you should have accesss
#814 [15:55] * silvermango88 [webchat@host86-157-132-89.range86-157.btcentralplus.com] has joined #minecrafthelp
#815 [15:55] <rcxdinbound> how do i access it then ? i feel like im missing something do i just open minecradt via microsoft store thing
#816 [15:55] <silvermango88> can anyone help? some reason my Minecraft is loading past the create a world screen.
#817 [15:56] <urielsalis> rcxdinbound, thats the bedrock edition, different game
#818 [15:56] <urielsalis> rcxdinbound, minecraft.net/download
#819 [15:56] <rcxdinbound> thank for the help hopefully i can figure it out from here <3
#820 [15:57] <urielsalis> rcxdinbound, I suggest that you migrate your account if you do get access to it, its more secure
#821 [15:57] * silvermango88 [webchat@host86-157-132-89.range86-157.btcentralplus.com] has quit. (Client Quit)
#822 [15:57] <urielsalis> ??> rcxdinbound account/migrate
#823 [15:57] <Absol> rcxdinbound: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#824 [15:58] <rcxdinbound> yea i tried migrating it and it wouldnt work which is where i started thinking i was missing somethign
#825 [15:58] <mattym> Icou10, One moment.
#826 [15:58] <urielsalis> rcxdinbound, what is your username?
#827 [15:58] <mattym> Icou10, See if the 1st one on the left here works https://downloadcenter.intel.com/download/28165/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81497
#828 [15:58] * silvermango88 [webchat@host86-157-132-89.range86-157.btcentralplus.com] has joined #minecrafthelp
#829 [15:59] <rcxdinbound> rcxdinbound
#830 [15:59] <urielsalis> rcxdinbound, I can see that the account hasnt been migrated, you are sure you tried with the correct password?
#831 [15:59] <rcxdinbound> says i cant log in
#832 [15:59] <urielsalis> ??> rcxdinbound login/throttle
#833 [15:59] <Absol> rcxdinbound: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#834 [15:59] <Absol> rcxdinbound: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#835 [15:59] <urielsalis> rcxdinbound, also mind that ^
#836 [15:59] <silvermango88> my Minecraft doesn't seem to be loading past the create a world screen. its just a blank screen. any ideas?
#837 [16:02] <Icou10> so it says error to but this time: the driver is not valid vor this computer, get a matching one from the pc manufacturer. and of course setup cancelled
#838 [16:02] <rcxdinbound> urielsalis nothing has come through on either things still nothing
#839 [16:03] <mattym> Icou10, Ok, unfortunately Dell does not provide new enough drivers, so try the following workaround.
#840 [16:03] <mattym> Icou10, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#841 [16:06] <Icou10> ähm... cant see the VBO option in setiings in the launcher
#842 [16:07] <Icou10> there are 4 launcher settings + the dataprotection one
#843 [16:07] <mattym> Icou10, Its not in the launcher, in the game main menu.
#844 [16:07] * jasonloo [webchat@5e01024f.bb.sky.com] has joined #minecrafthelp
#845 [16:08] <jasonloo> hello
#846 [16:08] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#847 [16:09] <jasonloo> I am trying to play but when I press play it says error occured
#848 [16:09] * Porkyle [~Porkyle@178-55-160-184.bb.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#849 [16:09] <Icou10> sorry, now they are set off
#850 [16:09] * jasonloo [webchat@5e01024f.bb.sky.com] has quit. (Client Quit)
#851 [16:09] <mattym> Icou10, See if the world loads.
#852 [16:09] * deadfoxz12 [webchat@natp-128-119-202-29.wireless.umass.edu] has joined #minecrafthelp
#853 [16:10] <deadfoxz12> my old login doesnt work
#854 [16:10] <deadfoxz12> how do i migrate when it says my email has already been migrated?
#855 [16:10] <deadfoxz12> which i never did
#856 [16:10] <mattym> deadfoxz12, If you never migrated it, and it says that it has been, you will need to contact Mojang.
#857 [16:10] <mattym> ??> deadfoxz12 account/send-email
#858 [16:10] <Absol> deadfoxz12: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#859 [16:10] <Absol> deadfoxz12: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#860 [16:11] <deadfoxz12> ah i did that
#861 [16:11] <deadfoxz12> okay
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#864 [16:20] * helpme [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#865 [16:20] <helpme> my game doesnt respond when opening minecraft
#866 [16:20] <Icou10> thank you very much, it works :-)
#867 [16:21] <helpme> and if it does i cant log into servers
#868 [16:34] * Initaman [webchat@205.234.80.21] has joined #minecrafthelp
#869 [16:35] <Initaman> I am trying to download minecraft on my windows 10 pc and it keeps coming up with an error saying its failing to download
#870 [16:35] <Initaman> i already tried to repair it i uninstalled the download and launcer and redownloaded it
#871 [16:35] <Initaman> but the same error is coming up
#872 [16:37] <mattym> ??> Initaman error/download
#873 [16:37] <Absol> Initaman: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#874 [16:38] <helpme> i cant load minecraft it crashes can you help?
#875 [16:39] <Lurks> helpme sounds like you are unable to load at all, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#876 [16:39] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#877 [16:40] * helpme [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#878 [16:44] * helpme [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has joined #minecrafthelp
#879 [16:44] <helpme> i have done it
#880 [16:44] <helpme> now what
#881 [16:45] <Lurks> start game
#882 [16:45] <helpme> ok
#883 [16:47] <helpme> it worked thank so much
#884 [16:47] * helpme [webchat@cpc114806-walt26-2-0-cust132.13-2.cable.virginm.net] has quit. (Client Quit)
#885 [16:49] * percyjackson543 [webchat@47.145.4.165] has joined #minecrafthelp
#886 [16:50] <percyjackson543> hello, i have had a problem with loading worlds, whenever I try to load either singleplayer or multiplayer it stays on the dirt screen and stops responding
#887 [16:50] <percyjackson543> i have tried multiple versions and it still happens
#888 [16:52] <percyjackson543> on 1.13.2 there will be no text on the dirt screen and on older versions it stays stuck on loading world
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#891 [17:01] * joe [webchat@195.147.248.158] has joined #minecrafthelp
#892 [17:02] <joe> i am trying to replace the file d39e91b93f8e7eb31776e65e9788a0ab2c9b32c3 but it will not let me delete the original
#893 [17:05] <joe> i get an error when i try to start the game saying that that said file is corrupted and cannot be read, please help
#894 [17:05] * ugougo1 [webchat@d50-92-110-195.bchsia.telus.net] has joined #minecrafthelp
#895 [17:06] <ugougo1> minecraft can't download! the game says Unable to save download.
#896 [17:07] * gr125w4 [webchat@rrcs-98-102-66-2.central.biz.rr.com] has joined #minecrafthelp
#897 [17:07] * ugougo1 [webchat@d50-92-110-195.bchsia.telus.net] has quit. (Client Quit)
#898 [17:07] <gr125w4> hi so i made my account in the 4th grade I am in the 10th grade now and I have no frickin idea what my security questions are
#899 [17:08] <gr125w4> is there a way you can fake out the website to make it belive you are not a new log in?
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#901 [17:11] * AHappyElite [webchat@141-126-082-147.dhcp.chtrptr.net] has joined #minecrafthelp
#902 [17:14] <AHappyElite> I accidentally purchased the Java Edition of Minecraft rather than the Bedrock Edition, not knowing there was a difference. The whole reason I purchased it was to use cross-platform play and play with a friend who would be using his Switch. It seems I'll only really be able to play with him if I purchase the Bedrock Edition. Am I out of luck here a
#903 [17:14] <AHappyElite> nd have to wait for my Java Edition to refund and just purchase the Bedrock Edition separately or is there anything I can do to transfer versions or etc.?
#904 [17:21] <Lurks> AHappyElite i think the simple way is whiles getting a refund for java, get bedrock unless you don't have enough cash to get it now
#905 [17:22] <AHappyElite> I really don't get why the editions can't be interchangeable. Or why they don't make it more clear that there is such a difference between the two.
#906 [17:22] <AHappyElite> I guess I'll purchase Bedrock while I'm at it. It sucks I'll have to wait so long to get a refund on the Java Edition
#907 [17:29] <tyteen4a03> ??> AHappyElite account/refund
#908 [17:29] <Absol> AHappyElite: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#909 [17:29] <tyteen4a03> AHappyElite: in short, yes you will have to wait for Mojang
#910 [17:32] * S7 [webchat@5ec205b6.skybroadband.com] has joined #minecrafthelp
#911 [17:33] <S7> Hello, I cannot get access to the Mojang webpage to change my email and answer ym security questions.
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#915 [17:47] * Amanda [webchat@072-187-149-111.res.spectrum.com] has joined #minecrafthelp
#916 [17:49] <Amanda> Hi I am trying to an old account, i have bought a paid card for minecraft and have what is on the back i believe to be the transaction key/code. I vaguely remember the user as well, how can i log back in?
#917 [17:50] <Amanda> the paid card is from a long time ago but i did have an account
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#920 [18:15] * Staticguy [webchat@107-195-145-186.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#921 [18:15] <Staticguy> If you don't know what your email you used for minecraft what do you do. I bought this game soooo long ago
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#924 [18:26] * HolidayLabDad [webchat@cpe-45-46-229-82.rochester.res.rr.com] has joined #minecrafthelp
#925 [18:27] <HolidayLabDad> Does anyone know how to tell what email address was used to set up a Windows 10 account for Minecraft?
#926 [18:30] * AJ [webchat@ip68-10-204-23.hr.hr.cox.net] has joined #minecrafthelp
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#929 [18:38] <dfdfdf> Hello?
#930 [18:38] * HolidayLabDad [webchat@cpe-45-46-229-82.rochester.res.rr.com] has joined #minecrafthelp
#931 [18:39] * dfdfdf [webchat@c-98-212-113-12.hsd1.il.comcast.net] has quit. (Client Quit)
#932 [18:39] <HolidayLabDad> Does anyone know how to tell what email address was used to set up a Windows 10 account for Minecraft?
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#934 [18:46] * frost [webchat@cpc103058-sgyl39-2-0-cust514.18-2.cable.virginm.net] has joined #minecrafthelp
#935 [18:46] <frost> hey I have an issue
#936 [18:47] <frost> i cant seem to download the latest version it sais something about its unable to save the download what should i do?
#937 [18:47] <mattym> ??> frost error/download
#938 [18:47] <Absol> frost: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#941 [19:08] * erin [webchat@dsl-201-110-161-233-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#942 [19:10] <erin> I cant log into my account from my phone or my laptop, says either the adress or password are incorrect, but when i try to reset them the email wont arrive
#943 [19:10] <mattym> erin, Have you checked any spam/junk folders in your email for the reset?
#944 [19:11] <erin> Yes, spam, junk, all the folders and everything I could check
#945 [19:12] <mattym> ??> erin account/send-email
#946 [19:12] <Absol> erin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#947 [19:12] <Absol> erin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#948 [19:13] <erin> I already sent an email, but wanted to know if there was anything else i could do
#949 [19:13] <mattym> erin, No, if your not receiving the reset, only Mojang will be able to further help with that.
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#951 [19:14] <erin> Thanks
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#965 [19:52] <Caminon> I'm experiencing a lighting bug unlike any other I've seen before.
#966 [19:52] * tonyy [webchat@cpe-172-119-99-94.socal.res.rr.com] has joined #minecrafthelp
#967 [19:54] <tonyy> I was wondering if I could recover my minecraft account with the information I used to buy the game because I don't remember my username/email address and my password.
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#970 [20:00] * MRSIR231 [webchat@static.vnpt.vn] has joined #minecrafthelp
#971 [20:00] <MRSIR231> Hello
#972 [20:00] <tonyy> hi
#973 [20:01] <MRSIR231> hello, am I having a crash game right now who can help me?
#974 [20:04] <MRSIR231> i have a problem about dxdiag who can help me, please !! Link: https://paste.ubuntu.com/p/ZhbXYnfjk6/
#975 [20:04] <tyteen4a03> MRSIR231: your computer is too old for MC
#976 [20:06] <Caminon> https://paste.gg/p/anonymous/cf9d6233042c4f08ac9d3a0d3e41550c Lighting bug I have never seen before and have no idea how to handle.
#977 [20:06] <MRSIR231> Oh
#978 [20:07] <MRSIR231> Maybe now I should buy a new one ... hahaha
#979 [20:08] <tyteen4a03> Caminon: we don't support snapshots
#980 [20:08] <tyteen4a03> Caminon: sounds like a typical bug that would occur in snapshots
#981 [20:20] <tonyy> I was wondering if I could recover my minecraft account with the information I used to buy the game because I don't remember my username/email address and my password.
#982 [20:21] <tyteen4a03> ??> tonyy account/send-email
#983 [20:21] <Absol> tonyy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#984 [20:21] <Absol> tonyy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#985 [20:24] <tonyy> Just to clarify, in order to get the transaction id I need access to my email that is registered with the minecraft account right?
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#987 [20:27] <tonyy> If I do need to have access to the email associated with the account, how can I recover the email and password of the account without that info because I don't remember the email or password
#988 [20:31] * yellow [webchat@dsl-187-193-88-171-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#989 [20:31] <yellow> hi, can someone help me?
#990 [20:32] <yellow> I want to reactivate my account but I don´t know how :(
#991 [20:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#992 [20:32] <tyteen4a03> tonyy: when, and how, did you pay for MC?
#993 [20:34] <tonyy> I don't remember the exact date but it was for sure near the beginning of this year and I used a credit card to buy the game
#994 [20:39] <tyteen4a03> ??> tonyy account/trans-id/braintree
#995 [20:39] <Absol> tonyy: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#996 [20:39] <Absol> tonyy: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#997 [20:39] <tyteen4a03> tonyy: also:
#998 [20:39] <tyteen4a03> ??> tonyy account/forgot-email
#999 [20:39] <Absol> tonyy: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1000 [20:39] <tyteen4a03> tonyy: this may be easier ^
#1001 [20:40] <tonyy> okay ill try it out thanks
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#1005 [20:54] <yellow> does someone in here knows how to reactivate an account?
#1006 [20:54] <sd19562168> Hi, I sent an account retrieve request 14 days ago , i wonder why i am not get any respond yet ?
#1007 [20:56] <Random_Jr> Hello! I was wondering if someone could help me in connecting to a Realm my friend has created. I was playing steadily for a week, but then yesterday, I started getting kicked every time I load the world with a message: "An existing connection was forcibly closed by the remote host."
#1008 [20:56] * fantasyask [webchat@modemcable160.58-203-24.mc.videotron.ca] has joined #minecrafthelp
#1009 [20:56] <fantasyask> Hi
#1010 [20:57] <fantasyask> I want to know my username fantasyask is linked to witch of my email
#1011 [20:57] <sd19562168> Yes i had been received a e-mail from the automatic reply
#1012 [20:58] <sd19562168> Should i send an request again ?
#1013 [20:59] <fantasyask> yes but I want to know the email linked to my username
#1014 [21:00] <CapFan67> sd19562168, No. You have longer to wait. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1015 [21:00] <sd19562168> Ok thank you
#1016 [21:02] <fantasyask> What should I do now
#1017 [21:03] <fantasyask> I'm not receiving email
#1018 [21:03] <CapFan67> fantasyask, We don't know (being volunteers). Mojang can't tell you, but they help you recover. https://help.mojang.com/customer/portal/emails/new
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#1020 [21:05] <Random_Jr> Am I in the correct chat for my question?
#1021 [21:07] <Lurks> Random_Jr yes, you are, i think the colour is the same as the other person & you got over looked
#1022 [21:08] <Random_Jr> Lurks Okay great. Thank you.
#1023 [21:08] * Moonss [webchat@c-73-157-19-149.hsd1.wa.comcast.net] has joined #minecrafthelp
#1024 [21:08] <Lurks> Random_Jr could be firewall/anti-virus issue & poor connection, have you checked those?
#1025 [21:10] <Moonss> Hello, so I was trying to download a mod (Minecraft comes alive mod) and after downloaded it, I realized I needed another mod (RadixCore) to support it, but now everytime I launch up my minecraft its asking for that file and I installed it but it doesn't seem to reconize that, that is the file it wants
#1026 [21:10] <Random_Jr> Lurks I have manually allowed all "Java" programs visible in my Defender menu. My connection has never been poor for this realm or other similar connections before.
#1027 [21:12] <Moonss> Does anyone know how to fix this
#1028 [21:12] <Lurks> Moonss sorry, we can't help you here, we don't do mod support
#1029 [21:12] <Moonss> Oh, where can I go to get help with this?
#1030 [21:13] <CapFan67> ??> Moonss mods
#1031 [21:13] <Absol> Moonss: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1032 [21:13] <Absol> Moonss: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#1035 [21:41] <bro> yo
#1036 [21:41] <bro> how I get a refund dog
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#1042 [22:28] <Presto> My minecraft java edition is (not responding) in version 1.13.2 and i am on windows 10, please help!
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#1044 [22:48] * Matt0 [webchat@mta-98-29-254-123.cinci.rr.com] has joined #minecrafthelp
#1045 [22:48] <Matt0> i lost my email and i need to get into my account
#1046 [22:58] <CapFan67> Matt0, Do you mean you no longer have access to your email account, or that you don't know your email address at all?
#1047 [23:06] * john [webchat@136.176.124.41] has joined #minecrafthelp
#1048 [23:07] <john> hello, when logging onto minecraft on pc, when you click connect to your xbox account, it literally just takes you to a store page? I bought minecraft on my xbox.
#1049 [23:08] <john> https://i.imgur.com/O2FOZN6.png
#1050 [23:09] <john> "sign into your xbox account for free!" is what it says, why does the link take you to the store to buy it for 26.99
#1051 [23:17] <CapFan67> john, Hi.
#1052 [23:18] <CapFan67> john, Minecraft for PC and XBox are two different games. Minecraft isn't a Play Anywhere title. To play the Windows 10 Edition, it must be purchased separately.
#1053 [23:19] * David1 [webchat@cpe-76-187-139-243.tx.res.rr.com] has joined #minecrafthelp
#1054 [23:20] <David1> Hey I got minecraft like two weeks ago, and it wont let me login at all. I have reseted the password and everything, it wont work at all.
#1055 [23:20] <CapFan67> David1, Are you able to log into Mojang.com?
#1056 [23:21] <David1> Yeah that works perfecttly fine bu the minecraft laucher wont let me login in
#1057 [23:22] <CapFan67> David1, sounds like your connection to the authentication server is being rerouted or blocked. That can sometimes be caused by incompatible software. Let's look:
#1058 [23:23] <john> capfan, windows 10 version is different than bedrock edition? I can log into the same account on my phone as the one on my xbox, are you saying it must be the wrong version? Even though it says connect to your xbox account for free?
#1059 [23:23] <CapFan67> ??> David1 tools/hjt
#1060 [23:23] <Absol> David1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1061 [23:23] <Absol> David1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1062 [23:23] <CapFan67> john, No, I am saying that the license to play on Windows 10 is a separate purchase from Xbox, just as Android and iOS are a separate purchase yet.
#1063 [23:24] <CapFan67> john, Did you purchase Minecraft from the Windows Store?
#1064 [23:24] <john> i purchased minecraft from xbox gamepass
#1065 [23:24] <CapFan67> john, Doesn't that only provide you with XBox licensing?
#1066 [23:26] <john> i had previously bought minecraft on my phone now that im thinking about it, so I guess that would make sense, I had already had the license to play on my phone and then later connected it to my acct, so I have to buy it from the windows store to play it on pc
#1067 [23:26] <CapFan67> john, Yes. Since Minecraft isn't a Play Anywhere title, your XBox license doesn't extend to Windows 10 Edition, nor visa versa.
#1068 [23:26] <David1> https://paste.ubuntu.com/p/RJndNmm8PW/
#1069 [23:27] <David1> there you go
#1070 [23:27] <CapFan67> David1, Ah.. You've run MCLeaks and it's re-routed your login.
#1071 [23:28] <CapFan67> ??> David1 info/mcleaks
#1072 [23:28] <Absol> David1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1073 [23:28] <Absol> David1: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1074 [23:28] <CapFan67> ??> David1 win/hosts/edit
#1075 [23:28] <Absol> David1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1076 [23:28] <Absol> David1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1077 [23:28] <CapFan67> David1, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#1078 [23:29] <john> thank you capfan
#1079 [23:29] <David1> what you mean thieves?
#1080 [23:30] <CapFan67> David1, I mean, MCLeaks aquires the alt accounts from people who run the tool then use their login credentials. They have pointed your computer to their servers, and you've now given them your login credentials.
#1081 [23:30] <David1> dam wtf. i never even downloaded that. Must of been my little brother. ok ill get rid of that stuff like yall said.
#1082 [23:36] <David1> ok i cant find my Host file
#1083 [23:37] <CapFan67> David1, The instructions above tell you what to enter. Run Notepad as Administrator. Then, select File, Open and enter: %SystemRoot%\System32\drivers\etc\hosts
#1084 [23:44] * mec [webchat@201.47.229.114.static.host.gvt.net.br] has joined #minecrafthelp
#1085 [23:44] <David1> it's still not working.
#1086 [23:44] <mec> i've changed my account password but i can't login
#1087 [23:44] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#1088 [23:45] <CapFan67> David1, On which step are you having trouble?
#1089 [23:45] <CapFan67> mec, Are you able to log into Mojang.com?
#1090 [23:45] <David1> i did everything it said to do, but the login still wont work
#1091 [23:45] <mec> no i can't login do Mojang.com
#1092 [23:46] <mec> to
#1093 [23:46] <CapFan67> David1, Have you reopened and confirmed that your hosts file no longer has Mojang.com entries?
#1094 [23:46] <CapFan67> mec, ..but you were able to change your password?
#1095 [23:46] <David1> yep
#1096 [23:46] <mec> i changed by "forgot my password"
#1097 [23:47] <CapFan67> mec, and you received the email, and there were able to set a new password? ...or did you not get the email?
#1098 [23:47] <mec> i did get and was able to set a new password
#1099 [23:47] <CapFan67> David1, Can you run a new hjt report?
#1100 [23:47] <mec> but it says invalid credentials whenever i try to login
#1101 [23:48] <CapFan67> mec, If you enter a bad password combination too many times, your IP is throttled. Did you wait 1 hour before trying again?
#1102 [23:49] <CapFan67> mec, You can also test this by using your phone while connected to cellular data (not your wifi).
#1103 [23:49] * Soapmac [webchat@98.125.171.180] has joined #minecrafthelp
#1104 [23:49] <Soapmac> Hey is anyone active?
#1105 [23:49] <CapFan67> Soapmac, Hi.
#1106 [23:50] <Soapmac> Yeah I have a big issue
#1107 [23:52] * David1 [webchat@cpe-76-187-139-243.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1108 [23:52] <Soapmac> Someone stole my minecraft account
#1109 [23:53] <Soapmac> And I can see them active on NameMC
#1110 [23:53] <CapFan67> Soapmac, Ah. Have you submitted a support request with Mojang?
#1111 [23:53] <Soapmac> Yeah I have
#1112 [23:54] <CapFan67> Soapmac, Ok. Sounds like you're on track. Just a matter of waiting for the reply now.
#1113 [23:54] <Soapmac> Though I thought it was a glitch, I just found out it was stolen a minute ago and not gonna lie im pretty mad
#1114 [23:54] <Soapmac> Yeah hopefully I can get it back, I got it in 2010
#1115 [23:55] <Soapmac> It looks like they changed my email too, my name, and my skin, who the heck steals a account and changes the s k i n
#1116 [23:55] <CapFan67> Soapmac, They'll to their best to help, though you'll need to demonstrate ownership. If you don't have your transaction ID (it's worth looking for), then be prepared to answer other questions about the original purchase.
#1117 [23:55] <Soapmac> I bought it when I was like 9 but i think I can answer some questions
#1118 [23:55] <CapFan67> Soapmac, The skin usually changes. Understand, the person with the account isn't likely the thief. They steal the account then sell it.
#1119 [23:56] <Soapmac> I know I dont have transaction ID, im scouring for it right now though so hopefully Ill find it
#1120 [23:57] <Soapmac> Yeah youre right, a reddit post lead to me to a website that sells account stolen accounts
#1121 [23:59] <Soapmac> It says my username is ready to buy again in a bit, and if anything ill just rebuy the game for like 30 bucks then get my name back, thats all I really want