#1 [00:00] <CapFan67> Soapmac, If the wait time (Mojang is roughly 4 weeks behind right now) is worth more than the game, that's certainly an option.
#2 [00:00] <Soapmac> I put in a support ticket a few days back, so my name will come back for availability far before mojang could respond
#3 [00:01] * mec [webchat@201.47.229.114.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
#4 [00:01] <Soapmac> They say a lot of the people who get stolen accounts are from like Bosnia and stuff, so I really dont want to steal it back thats just mean but i also have so much sentimental attachment
#5 [00:02] <CapFan67> Soapmac, It's not mean to recover your stolen property.
#6 [00:02] <Soapmac> I guess youre right
#7 [00:03] <Soapmac> I wonder if I can buy a new account with my name, so i can secure the name for myself, then just get the other account back with mojang
#8 [00:03] <Soapmac> though I cant find the receipt any where
#9 [00:04] <Soapmac> Well wish me luck, thanks for clearing my head, im gonna leave though. Wish me luck again!
#10 [00:18] * Matt0 [webchat@mta-98-29-254-123.cinci.rr.com] has quit. (Quit: webchat.esper.net)
#11 [00:41] * Turner2 [webchat@invalid.mannford.ok.mbo.net] has joined #minecrafthelp
#12 [00:42] <Turner2> my cp will not download the file (tt_ru.json) while dounloading.
#13 [00:43] <Galaxy_2Alex> ??> Turner2 error/download
#14 [00:43] <Absol> Turner2: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#15 [01:00] * sarge1307 [webchat@S0106ac202ec55603.gv.shawcable.net] has joined #minecrafthelp
#16 [01:02] <sarge1307> Hey, I have been trying to login to my account but am completely unable to do so. I apparently migrated my account earlier, but it doesn't appear to be tied to any of my emails. Thus I cant login, recover my password, or even look at the account. Does anyone have a suggestion?
#17 [01:03] <Galaxy_2Alex> sarge1307, Have you already submitted an account support request to Mojang?
#18 [01:03] <sarge1307> I have, but their saying it will take over a month to response
#19 [01:03] <sarge1307> *respond
#20 [01:03] <sarge1307> Figured it wouldnt hurt to try alternatives
#21 [01:03] <Galaxy_2Alex> sarge1307, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal - but you will have to wait for them to answer, there is no way around it.
#22 [01:04] <sarge1307> Okay, thank you for the info
#23 [01:04] <sarge1307> Appreciate the help!
#24 [01:07] * Meep [uid44664@id-44664.charlton.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#25 [02:25] * jacob5009 [webchat@cpe-98-24-155-60.carolina.res.rr.com] has joined #minecrafthelp
#26 [02:26] <jacob5009> i cant migrate to a mojang account since i do not know the email for my account.
#27 [02:26] <Galaxy_2Alex> jacob5009, Have you already submitted an account support request to Mojang?
#28 [02:28] <jacob5009> yes but i'm looking for more immediate help
#29 [02:28] <Galaxy_2Alex> jacob5009, You will have to wait for them to answer.
#30 [02:50] * SebastianeQ [webchat@apn-37-7-55-107.dynamic.gprs.plus.pl] has joined #minecrafthelp
#31 [02:51] <SebastianeQ> hi i cant login to my mojang account in minecraft.net
#32 [02:51] <Galaxy_2Alex> SebastianeQ, What does it say when you try?
#33 [02:52] <SebastianeQ> nothing i click login button but im on the minecraft.net/login allways
#34 [02:52] <SebastianeQ> https://my.minecraft.net/pl-pl/login/ on this but this is polish
#35 [02:52] <Galaxy_2Alex> SebastianeQ, Something on your PC may be blocking it, let's take a look at that. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#36 [02:52] <Galaxy_2Alex> ??> SebastianeQ tools/hjt
#37 [02:53] <Absol> SebastianeQ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#38 [02:53] <Absol> SebastianeQ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#39 [02:53] <SebastianeQ> ok i have hijackthis one moment
#40 [02:55] <SebastianeQ> ok i have this and what i can make?
#41 [02:55] <Galaxy_2Alex> SebastianeQ, Please put the link to the paste in here
#42 [02:55] <SebastianeQ> https://paste.ubuntu.com/p/sQ37D8FjSx/
#43 [02:56] <SebastianeQ> i have a polish computer sorry..
#44 [02:57] <Galaxy_2Alex> SebastianeQ, Does "McLeaks" or "McAuthenticator" sound familiar to you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#45 [02:58] <SebastianeQ> ok i hack the minecraft demo sorry but i buy the minecraft premium
#46 [02:58] <SebastianeQ> whats nuber 000?
#47 [02:58] <Galaxy_2Alex> SebastianeQ, That's fine, thanks for being honest. I'll have to send you a lot of instructions now, please read through the carefully.
#48 [02:58] <Galaxy_2Alex> them*
#49 [02:59] <Galaxy_2Alex> SebastianeQ, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#50 [02:59] <Galaxy_2Alex> SebastianeQ, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#51 [02:59] <Galaxy_2Alex> SebastianeQ, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#52 [02:59] <Galaxy_2Alex> SebastianeQ, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#53 [02:59] <Galaxy_2Alex> SebastianeQ, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#54 [02:59] <Galaxy_2Alex> SebastianeQ, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#55 [03:00] <Galaxy_2Alex> SebastianeQ, If you have any questions about the instructions, feel free to ask
#56 [03:00] <SebastianeQ> delete this ? 35.156.90.191 authserver.mojang.com
#57 [03:00] <SebastianeQ> 35.156.90.191 sessionserver.mojang.com
#58 [03:01] <Galaxy_2Alex> SebastianeQ, Yeah, all of it;
#59 [03:01] <SebastianeQ> ok i have this
#60 [03:01] <SebastianeQ> i deleta all of this folder
#61 [03:03] <SebastianeQ> and i delete mc leaks 7 days ago
#62 [03:03] <Galaxy_2Alex> SebastianeQ, Okay, save the file, change your account password and you should be good to go.
#63 [03:04] <SebastianeQ> i cant login again?????!!!
#64 [03:10] <Galaxy_2Alex> SebastianeQ, Make sure you save the hosts file
#65 [03:11] <SebastianeQ> i dont have a premisssion
#66 [03:11] <Galaxy_2Alex> SebastianeQ, Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#67 [03:11] <Galaxy_2Alex> SebastianeQ, You have to run Notepad as an Administrator.
#68 [03:12] <SebastianeQ> ok one moment
#69 [03:14] <SebastianeQ> and when i have a administrator notepad
#70 [03:15] <Galaxy_2Alex> SebastianeQ, Press File, then Open.
#71 [03:15] <Galaxy_2Alex> SebastianeQ, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#72 [03:17] <SebastianeQ> ii enter this
#73 [03:17] <SebastianeQ> and thats searching XD i have windows 11 but 10 i have uptade for windows 11
#74 [03:18] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 202 seconds)
#75 [03:19] <SebastianeQ> i can delete this file host?
#76 [03:21] <Galaxy_2Alex> SebastianeQ, You can, yes, but it might cause issues later.
#77 [03:21] <Galaxy_2Alex> SebastianeQ, You can enter that path into the "File name", it will accept it.
#78 [03:23] <SebastianeQ> ok i delete this
#79 [03:23] <SebastianeQ> file
#80 [03:25] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#81 [03:25] <SebastianeQ> yay i can login thanks all but super thanks to Galaxy_2Alex
#82 [03:29] * CuzMyAkuIsLeer [webchat@212.58.121.221] has joined #minecrafthelp
#83 [03:31] <CuzMyAkuIsLeer> When i want to play Multiplayer they say to me that im not Authentificate with Minecraft.Net but im!
#84 [03:31] <Galaxy_2Alex> ??> CuzMyAkuIsLeer launcher/relog
#85 [03:31] <Absol> CuzMyAkuIsLeer: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#86 [03:33] * I [webchat@n175-34-122-56.sun1.vic.optusnet.com.au] has joined #minecrafthelp
#87 [03:33] <CuzMyAkuIsLeer> Thank you very much!!
#88 [03:33] <I> My minecraft goes pink sometimes and glitches
#89 [03:33] * CuzMyAkuIsLeer [webchat@212.58.121.221] has quit. (Client Quit)
#90 [03:34] <Galaxy_2Alex> I, Bedrock or Java Edition?
#91 [04:05] * didudaan [webchat@ip5454180d.speed.planet.nl] has joined #minecrafthelp
#92 [04:08] <didudaan> every time i want to login on Windows 10 i got the message that the louncher can't connect to the server
#93 [04:12] * maro [~maro@port-92-196-95-233.dynamic.qsc.de] has joined #minecrafthelp
#94 [04:15] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#95 [04:16] <Galaxy_2Alex> didudaan, Something on your PC may be blocking it, let's take a look. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#96 [04:16] <Galaxy_2Alex> ??> didudaan tools/hjt
#97 [04:16] <Absol> didudaan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [04:16] <Absol> didudaan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#99 [04:20] <didudaan> i hope i did it the rgood way https://paste.ubuntu.com/p/nd4yR8xxvy/
#100 [04:20] <Galaxy_2Alex> didudaan, Does "McLeaks" or "McAuthenticator" sound familiar to you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever
#101 [04:21] <didudaan> no never heard of it.
#102 [04:21] <Galaxy_2Alex> didudaan, Someone else using the PC must have installed it then.
#103 [04:21] <Galaxy_2Alex> didudaan, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#104 [04:21] <didudaan> oke thank you
#105 [04:21] <Galaxy_2Alex> didudaan, There will be a wall of text, please read through all the instructions carefully, and let me know if you have any questions.
#106 [04:21] <Galaxy_2Alex> didudaan, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#107 [04:21] <Galaxy_2Alex> didudaan, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#108 [04:22] <Galaxy_2Alex> didudaan, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#109 [04:22] <Galaxy_2Alex> didudaan, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#110 [04:22] <Galaxy_2Alex> didudaan, If you have intentionally used the program, please be aware that using it can get your account permanently suspended - please also relay this is any other user of this PC. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#111 [04:27] * maro [~maro@port-92-196-95-233.dynamic.qsc.de] has quit. (Quit: Kein Bock mehr)
#112 [04:28] <didudaan> thank you for your help the problem is fixed and i can login to minecraft thanks
#113 [04:32] * didudaan [webchat@ip5454180d.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#114 [04:57] * drarrypotter [webchat@90.252.166.150] has joined #minecrafthelp
#115 [04:58] <drarrypotter> Everytime I click "Play" on the Minecraft Launcher, it wont work, it says "Unable to Access File.". I've tried restarting the launcher and my computer multiple times and it still says the same thing.
#116 [04:59] <Galaxy_2Alex> drarrypotter, What is the full error message? (You may need to click "Show more Details")
#117 [04:59] <Galaxy_2Alex> ??> drarrypotter paste
#118 [04:59] <Absol> drarrypotter: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#119 [05:10] * Archie [webchat@host-92-30-89-69.as13285.net] has joined #minecrafthelp
#120 [05:11] <Archie> Hello ive been having an error whenever i try to launch the game. I havent changed anything since i last played yesterday
#121 [05:12] <Archie> Unable to access file.
#122 [05:12] <Archie> Exists: true
#123 [05:12] <Archie> Error details: The file or directory is corrupted and unreadable.
#124 [05:13] <Archie> ive tried uninstalling and reinstalling. Nothing works
#125 [05:13] <Archie> any help would be great thanks
#126 [05:16] * Tasonator202 [webchat@94-209-168-242.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#127 [05:17] <Tasonator202> Hello, I recently got back into minecraft and was trying to change my name but unfortunately I don't remember any of my security details as I made this account in middle school and don't have access to even the email. Any help would be appricated
#128 [05:30] * Archie [webchat@host-92-30-89-69.as13285.net] has quit. (Quit: webchat.esper.net)
#129 [06:00] * Kasper [webchat@217.198.217.42] has joined #minecrafthelp
#130 [06:00] <Kasper> hello
#131 [06:01] <Kasper> everytime i start up my mincraft and jump in to a single playver game its crashes and says "The game crashed whilst mouseclicked event handler"
#132 [06:18] * Tasonator202 [webchat@94-209-168-242.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#133 [06:20] * VernierMoss3278 [webchat@95.169.224.169] has joined #minecrafthelp
#134 [06:20] <VernierMoss3278> Hello, I have an xbox account in my minecraft
#135 [06:21] <VernierMoss3278> I know my `password but when I try to log in, in my computer, it says the password is incorrect
#136 [06:22] <VernierMoss3278> I tried to recover it, but I never receive the Email
#137 [06:23] <VernierMoss3278> I need help because I can not play minecraft anymore in my old tablet
#138 [06:25] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#139 [06:26] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#140 [06:26] <VernierMoss3278> I NEED HELP
#141 [06:30] * VernierMoss3278 [webchat@95.169.224.169] has quit. (Quit: webchat.esper.net)
#142 [06:43] * Rainbow [webchat@185.230.125.185] has joined #minecrafthelp
#143 [06:44] <Rainbow> hey guys ive been trying to get into minecraft recently and ive been having this issue constantly where when i try to load a world my game crashes and im not sure what to do
#144 [06:45] <Rainbow> i have the crash report if thatll help too
#145 [06:57] * jacob5009 [webchat@cpe-98-24-155-60.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#146 [07:01] * Ana [webchat@host-92-6-86-82.as43234.net] has joined #minecrafthelp
#147 [07:01] <Ana> Hi i have an issue were i can only play on 1.9 and nothng else otherwise it all crashes can u help me please
#148 [07:03] <Ana> it sayed process crashed with exess code 1 ?
#149 [07:05] * Lucy_ [webchat@host-92-6-86-82.as43234.net] has joined #minecrafthelp
#150 [07:05] <Lucy_> Hi i have a issue were all my lauchers crash and i cant on any of them ?
#151 [07:08] * Lucy_ [webchat@host-92-6-86-82.as43234.net] has quit. (Client Quit)
#152 [07:22] * Ethan [webchat@mycatv.com.ph] has joined #minecrafthelp
#153 [07:25] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#154 [07:53] * Halpmepls [webchat@14-223.static.madnet.rs] has joined #minecrafthelp
#155 [07:53] <Halpmepls> Anyone here?
#156 [07:53] <Halpmepls> Waiting for answer
#157 [07:56] * Lord_of_Life_ [~Lord@77.28.165.166] has joined #minecrafthelp
#158 [07:59] * Lord_of_Life [~Lord@77.28.174.221] has quit. (Ping timeout: 189 seconds)
#159 [07:59] <Halpmepls> im still here?
#160 [07:59] <Halpmepls> im still here
#161 [08:04] <Halpmepls> Absol
#162 [08:04] <Halpmepls> Andrio
#163 [08:04] <Halpmepls> Espercorn
#164 [08:04] <Halpmepls> Galaxy_2Alex
#165 [08:04] <Halpmepls> GreyBot
#166 [08:06] <Rainbow> how long have you been waiting for?
#167 [08:07] * Rainbow [webchat@185.230.125.185] has quit. (Quit: webchat.esper.net)
#168 [08:09] * rismoroxor [webchat@adsl-dyn-122.95-102-159.t-com.sk] has joined #minecrafthelp
#169 [08:09] * Oof [webchat@154.82.164.222.starhub.net.sg] has joined #minecrafthelp
#170 [08:09] <Oof> io.netty.channel.abstractchannel$annotatedconnectexception
#171 [08:10] <Oof> help plz
#172 [08:10] <rismoroxor> Hello, i would like to recover my years old bought minecraft account if possible.
#173 [08:11] * lemonpug [webchat@cpe-74-73-158-208.nyc.res.rr.com] has joined #minecrafthelp
#174 [08:14] * Oof [webchat@154.82.164.222.starhub.net.sg] has quit. (Quit: webchat.esper.net)
#175 [08:15] * Lolsa [webchat@95.180.50.52] has joined #minecrafthelp
#176 [08:15] <Lolsa> Hello
#177 [08:16] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#178 [08:16] <Lolsa> Hi
#179 [08:16] <lemonpug> hi
#180 [08:16] <lemonpug> my message is a bit long
#181 [08:16] <lemonpug> so i have to pastebin it.
#182 [08:16] <Lolsa> Oh ok
#183 [08:17] <rismoroxor> hello
#184 [08:17] <urielsalis> hi rismoroxor
#185 [08:17] <Lolsa> hey
#186 [08:17] <urielsalis> hi lemonpug
#187 [08:17] <urielsalis> hi Lolsa
#188 [08:17] <Lolsa> hi
#189 [08:17] <urielsalis> rismoroxor, you know the username?
#190 [08:17] <rismoroxor> yes, the same as here
#191 [08:17] <urielsalis> rismoroxor, and I assume you didnt change it to UMPgangban?
#192 [08:18] <lemonpug> this is a bit of a tricky problem , i sent a support ticket already but , i want to see if it could even be solved. Here it goes. Around 4 years ago , i bought minecraft but was never able to get to the point where i was able to download minecraft and sign into it to play. My brother at the time was making the account with my gift card that i bough
#193 [08:18] <lemonpug> t , he made a new gmail and everything and was charge in creating it. He then , proceed to FORGET the gmail password and the account username he placed in....I'm not even sure if the gmail is correct but i did receive a verification code for the product after purchasing it.When i try to send a password change , it wouldn't send .
#194 [08:18] <rismoroxor> no i didnt change it to UMPgangban :D
#195 [08:18] <urielsalis> lemonpug, you have to wait until Mojang answer to the support ticket
#196 [08:18] <urielsalis> ??> rismoroxor account/send-email
#197 [08:18] <Absol> rismoroxor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#198 [08:18] <Absol> rismoroxor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#199 [08:18] <lemonpug> oof ok
#200 [08:19] <lemonpug> but i dont have the giftcard transaction code anymore.. it was 4years ago , so are my chances slim?
#201 [08:19] <rismoroxor> I have a problem about the Transaction ID, because my purchase was made years ago, i just know that i used my parents card at that time
#202 [08:19] <urielsalis> lemonpug, you can ask for alternate verifacation methods
#203 [08:19] <lemonpug> i do have a verification code for purchasing minecraft
#204 [08:20] <urielsalis> lemonpug, we are not Mojang, so we cannot help you here
#205 [08:20] <lemonpug> thanks anyways. :D
#206 [08:20] * OOF [webchat@pool-96-225-154-154.nrflva.fios.verizon.net] has joined #minecrafthelp
#207 [08:20] <rismoroxor> but thank you @absol @urielsalis for quick help, will try the customer email
#208 [08:20] * OOF [webchat@pool-96-225-154-154.nrflva.fios.verizon.net] has quit. (Client Quit)
#209 [08:20] * Lolsa [webchat@95.180.50.52] has quit. (Quit: webchat.esper.net)
#210 [08:21] <rismoroxor> Oh well, but it will take a lot of time wont it? If they are reviewing things from march now.
#211 [08:22] <lemonpug> yep.
#212 [08:22] <lemonpug> 1month more support ticket to go.
#213 [08:22] <lemonpug> so rismoro, how did you get trapped in this sticky situation?
#214 [08:23] <rismoroxor> Well, i dont know honestly. I used to play minecraft trought out all summer
#215 [08:24] <lemonpug> well my problem was 4years ago ;v
#216 [08:24] <rismoroxor> Then kinda, it all went away with me focusing on school and such. I come back after years and i cant get to my username, that bums a little
#217 [08:24] <rismoroxor> Wanted to fire up a bit of nostalgy hah
#218 [08:24] <lemonpug> my brother forgot the gmail and the pass aND THE USERname when CREATING THE ACCOUNT
#219 [08:24] <lemonpug> with my giftcard.
#220 [08:24] <lemonpug> sad
#221 [08:25] <lemonpug> i want to get back too ;3
#222 [08:25] <rismoroxor> oh well that sucks man, that seems like trouble
#223 [08:25] <lemonpug> yeah
#224 [08:25] <rismoroxor> i remember my username and my password that i had on the minecraft version on pc, but i dont remember my email ,or it was changed.
#225 [08:26] <lemonpug> i dont remember any.
#226 [08:26] <urielsalis> rismoroxor, lemonpug you can move to PMs if you want to chat, we like to keep the chat clean in case someone else needs help
#227 [08:26] <lemonpug> ok
#228 [08:26] <rismoroxor> oh, alright.
#229 [08:32] * ilovecats [webchat@02dfa642.bb.sky.com] has joined #minecrafthelp
#230 [08:33] <ilovecats> Helo
#231 [08:33] <ilovecats> Help
#232 [08:35] <ilovecats> When I just got minecraft and downloaded everything need and after I logged in it said "Unable to save download. brb.json
#233 [08:35] <ilovecats> Hello?
#234 [08:35] <urielsalis> ??> ilovecats av/bytefence
#235 [08:35] <Absol> ilovecats: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#236 [08:35] * Yonatan_Goren [webchat@IGLD-77-124-112-166.inter.net.il] has joined #minecrafthelp
#237 [08:36] <ilovecats> When I tried to unistall it it just came back itself.
#238 [08:36] <urielsalis> ??> ilovecats av/adwcleaner
#239 [08:36] <Absol> ilovecats: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#240 [08:36] <Absol> ilovecats: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#241 [08:37] * Simon [webchat@p5B227CCD.dip0.t-ipconnect.de] has joined #minecrafthelp
#242 [08:37] <Simon> hi
#243 [08:37] <ilovecats> Is it free?
#244 [08:37] <Simon> i need help
#245 [08:37] <urielsalis> ilovecats, yes
#246 [08:38] <ilovecats> Ok I'll do it right now.
#247 [08:38] <ilovecats> I'VE DOWNLOADED 3 MINECRAFTS!!!
#248 [08:38] <Simon> the account with the name "KingOfFungus" is bought with my Paysafecard, i got the Paysafecard here and i want to get the Account on my Emailadress
#249 [08:38] <Yonatan_Goren> when i want to get into the servers i get a massage saying" failed to authenticate your connection" a
#250 [08:38] <urielsalis> ??> Simon account/send-email
#251 [08:38] <Absol> Simon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#252 [08:38] <Absol> Simon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#253 [08:38] <ilovecats> This is a public chat.
#254 [08:39] <urielsalis> ??> Yonatan_Goren login/throttle
#255 [08:39] <ilovecats> With no staff
#256 [08:39] <Absol> Yonatan_Goren: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#257 [08:39] <Absol> Yonatan_Goren: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#258 [08:39] * rismoroxor [webchat@adsl-dyn-122.95-102-159.t-com.sk] has quit. (Quit: webchat.esper.net)
#259 [08:39] * lemonpug [webchat@cpe-74-73-158-208.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#260 [08:39] <ilovecats> Don't say private information.
#261 [08:39] <Yonatan_Goren> thank you
#262 [08:40] <urielsalis> Yonatan_Goren, sorry, wrong automessage
#263 [08:40] <urielsalis> ??> Yonatan_Goren launcher/relog
#264 [08:40] <Absol> Yonatan_Goren: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#265 [08:42] * Simon [webchat@p5B227CCD.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#266 [08:44] * Halpmepls [webchat@14-223.static.madnet.rs] has quit. (Quit: webchat.esper.net)
#267 [08:46] * fuzzy [webchat@cpc141658-mfl23-2-0-cust60.13-1.cable.virginm.net] has joined #minecrafthelp
#268 [08:47] <fuzzy> Hi i'm having an issue trying to run a 1.7.10 modpack server with plugins and i keep getting the error The state engine was in incorrect state CONSTRUCTING and forced into state SERVER_STOPPED. Errors may have been discarded. I'm unsure what to do any suggestions?
#269 [08:47] <urielsalis> ??> fuzzy mods
#270 [08:47] <Absol> fuzzy: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#271 [08:47] <Absol> fuzzy: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#272 [08:48] * fuzzy [webchat@cpc141658-mfl23-2-0-cust60.13-1.cable.virginm.net] has quit. (Client Quit)
#273 [08:49] * Cristian_A_V [webchat@c94bd89c.virtua.com.br] has joined #minecrafthelp
#274 [08:50] <Cristian_A_V> eu instalei td mas depois de erro na hora de entrar
#275 [08:50] <urielsalis> ??> Cristian_A_V lang/br
#276 [08:51] * Halpmepls [webchat@14-223.static.madnet.rs] has joined #minecrafthelp
#277 [08:51] <Halpmepls> Anyone here now? Absol
#278 [08:52] <Halpmepls> oh cmon anyone?
#279 [08:52] <Halpmepls> Absol
#280 [08:53] <Halpmepls> Andrio
#281 [08:53] <Halpmepls> Espercorn
#282 [08:53] <Halpmepls> Galaxy_2Alex
#283 [08:53] <Halpmepls> GreyBotž
#284 [08:53] <Halpmepls> GreyVulpine
#285 [08:53] <Halpmepls> Lord_Ralex
#286 [08:53] <Halpmepls> Lutzee
#287 [08:53] <Halpmepls> tyteen4a03
#288 [08:53] * urielsalis kicked Halpmepls from #minecrafthelp (Reason: alpmepls :Stop pinging random people)
#289 [08:54] * bruds [webchat@188.151.157.154] has joined #minecrafthelp
#290 [08:54] <bruds> I haven't played Minecraft for years but I realized my account has been hacked, name changed and password changed multiple times. I don't think I have e-mail access to the account anymore and if I do I can't remember the email.
#291 [08:54] <bruds> Can anyone help me?
#292 [08:54] * Cristian_A_V [webchat@c94bd89c.virtua.com.br] has quit. (Quit: webchat.esper.net)
#293 [08:55] <urielsalis> ??> bruds account/send-email
#294 [08:55] <Absol> bruds: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#295 [08:55] <Absol> bruds: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#296 [08:55] * Halpmepls [webchat@14-223.static.madnet.rs] has joined #minecrafthelp
#297 [08:55] <bruds> where do i get my tranactions id
#298 [08:55] <Halpmepls> So can anyone help and uriel dont kick me
#299 [08:55] <Halpmepls> Cmon bro,im waiting here for 2h
#300 [08:56] <Halpmepls> Absol
#301 [08:58] * tyteen4a03 kicked Halpmepls from #minecrafthelp (Reason: alpmepls :Stop pinging random people)
#302 [08:59] <tyteen4a03> bruds: when, and how, did you purchase Minecraft?
#303 [08:59] * bruds [webchat@188.151.157.154] has quit. (Client Quit)
#304 [09:08] * appes [webchat@87-92-138-198.rev.dnainternet.fi] has joined #minecrafthelp
#305 [09:09] <appes> Hello, im trying to make an dedicated Minecraft Server so my friends can play. I created the server and everything works fine.. The problem is that only 1 of my friends can connect to the server. Other get "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information”
#306 [09:10] <appes> I have done the port forwarding right, i have even disabled the firewalls on my computer/router - no change
#307 [09:11] <appes> The server logs does not show anything when friends that cannot connect tries to connect
#308 [09:17] <tyteen4a03> ??> appes tools/hjt
#309 [09:17] <Absol> appes: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#310 [09:17] <Absol> appes: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#311 [09:17] * marchy [webchat@188-23-95-120.adsl.highway.telekom.at] has joined #minecrafthelp
#312 [09:18] <marchy> how can I install minecraft on my new computer?
#313 [09:19] <appes> https://paste.ubuntu.com/p/prDk2S9Kp2/
#314 [09:19] <urielsalis> marchy, minecraft.net/download
#315 [09:21] <marchy> i already have it on my old computer how can i transfer it to my new one.
#316 [09:21] <marchy> tha'ts what I meant
#317 [09:28] * Facuu_URU [webchat@231-18.dedicado.com.uy] has joined #minecrafthelp
#318 [09:28] <Facuu_URU> Hola
#319 [09:28] <Facuu_URU> alguien me puede ayudar
#320 [09:28] <marchy> hey
#321 [09:28] <Facuu_URU> con un problema
#322 [09:28] <marchy> english?
#323 [09:28] <Facuu_URU> wait
#324 [09:28] <Facuu_URU> i have a traductor
#325 [09:29] <marchy> ???
#326 [09:29] <Facuu_URU> I have a problem loading minecraft
#327 [09:29] <Facuu_URU> the message says Unable to save the download. jump1.ogg
#328 [09:29] <marchy> sorry i can'T help
#329 [09:29] <Facuu_URU> ok thanks
#330 [09:30] <marchy> :)
#331 [09:30] <marchy> i also wait for an answer
#332 [09:35] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#333 [09:43] <Facuu_URU> I have a problem loading minecraft
#334 [09:43] <Facuu_URU> 11:29 <Facuu_URU> the message says Unable to save the download. jump1.ogg
#335 [09:50] * flammablepillow [webchat@60.224.229.124] has joined #minecrafthelp
#336 [09:50] * flammablepillow [webchat@60.224.229.124] has quit. (Client Quit)
#337 [09:51] * Last [webchat@36-230-79-191.dynamic-ip.hinet.net] has joined #minecrafthelp
#338 [09:55] <Last> Hello. I'm having trouble starting lauching Minecraft. It says "UNABLE TO START THE MINECRAFT RUNTIME ENVIRONMENT. This is most likely caused by a corruption. Please try to reinstall Minecraft."
#339 [09:55] <Last> I reinstalled but the same message keeps popping up..... please help!
#340 [10:06] * Yonatan_Goren [webchat@IGLD-77-124-112-166.inter.net.il] has quit. (Quit: webchat.esper.net)
#341 [10:10] <Last> T.T Anyone here?
#342 [10:33] * Nick [webchat@c-98-212-77-132.hsd1.il.comcast.net] has joined #minecrafthelp
#343 [10:33] * Nick is now known as Guest80210
#344 [10:34] <Guest80210> Hi i just started a minecraft server for me and my friends and it keeps giving me an error about io.netty.channel.abstractchannel and so on and my wifi's port forwarded and im using 1.13.2
#345 [10:35] <Guest80210> to join the server i have it as my ip then :25565
#346 [10:36] <Guest80210> when i go to play on the server i make sure the servers open
#347 [10:36] <Guest80210> and also ive looked through many tutorials on how to fix this and they aren't working
#348 [10:39] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#349 [10:48] <tyteen4a03> Guest80210: we need the full error
#350 [10:54] * liifelong [webchat@179.95.220.121.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#351 [10:55] * Picachu1098 [webchat@11.red-88-6-244.staticip.rima-tde.net] has joined #minecrafthelp
#352 [10:55] * liifelong [webchat@179.95.220.121.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#353 [10:55] <Picachu1098> I can't log in, can someone help me?
#354 [10:55] <Guest80210> gotcha
#355 [10:56] <Picachu1098> It says invalid email
#356 [10:59] <Guest80210> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out
#357 [10:59] <Guest80210> :no further information:
#358 [11:00] <Guest80210> didnt mean to press enter thats all one line
#359 [11:09] * lombardi [webchat@cable-48-113.sssnet.com] has joined #minecrafthelp
#360 [11:09] <lombardi> hello
#361 [11:09] <lombardi> i made a minecraft account a long time ago
#362 [11:10] <lombardi> so i went to get back on but if forgot the security questions and the email i used i dont have hte password to sign in an i cant reset it
#363 [11:10] <lombardi> so i need to change my email and the security questions pls
#364 [11:14] <lombardi> hello
#365 [11:15] * lombardi [webchat@cable-48-113.sssnet.com] has quit. (Quit: webchat.esper.net)
#366 [11:22] * MrMuffinMan1 [webchat@cm-84.210.95.253.getinternet.no] has joined #minecrafthelp
#367 [11:26] * filleols [webchat@81-232-103-92-no14.tbcn.telia.com] has joined #minecrafthelp
#368 [11:26] <MrMuffinMan1> Hello, i tried to log on to my minecraft account for the first time in a long time today. But it only returned with the message that im entering the wrong password. After doing some digging in 6-7 year old email accounts it turns out my account got migrated by someone else than me. And using this site: https://no.namemc.com/profile/poomiscool.1 it
#369 [11:26] <MrMuffinMan1> looks like the name and email of my account has been changed to promiscool. I have logs of me playing in 2014 if that helps prove its my account
#370 [11:26] <filleols> can you speak swe
#371 [11:27] <MrMuffinMan1> Ive looked through the help sites, and it shows nothing about what to do if the account has been moved to an email i dont have control over
#372 [11:27] <MrMuffinMan1> i can speak NOR so i guess SWE would be ok
#373 [11:28] <filleols> min farmor dog i sommras och jag hade hons email adrres på det konto men vet ej hur jag ska logga in
#374 [11:28] <tyteen4a03> ??> filleols lang/no
#375 [11:29] <Absol> filleols: Vi snakker bare engelsk her. Du kan, hvis du ønsker bruke en oversetter som https://translate.google.com/#no/en
#376 [11:29] <tyteen4a03> ??> MrMuffinMan1 account/hacked
#377 [11:29] <Absol> MrMuffinMan1: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#378 [11:29] <Absol> MrMuffinMan1: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#379 [11:30] <filleols> my grandmother died in summer and I have the filleols account on hons email and do not know how to access it
#380 [11:31] <urielsalis> ??> filleols account/send-emai
#381 [11:31] <tyteen4a03> filleols: when, and how, did you purchase MC?
#382 [11:33] <filleols> i dont remember but the email is eleols@hotemail.com or .se
#383 [11:33] <tyteen4a03> ??> filleols account/send-email
#384 [11:33] <Absol> filleols: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#385 [11:33] <Absol> filleols: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#386 [11:34] <filleols> i dont know what transaction id is
#387 [11:34] <urielsalis> ??> filleols account/trans-id
#388 [11:34] <Absol> filleols: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#389 [11:36] * CarstenWB [webchat@pin-064-185-106-108.static.pocketinet.com] has joined #minecrafthelp
#390 [11:37] * CarstenWB [webchat@pin-064-185-106-108.static.pocketinet.com] has quit. (Client Quit)
#391 [11:37] <filleols> i dont find it
#392 [11:40] * Guest80210 [webchat@c-98-212-77-132.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#393 [11:42] * _Chapeleiro [webchat@45.234.8.252] has joined #minecrafthelp
#394 [11:42] <_Chapeleiro> Hi
#395 [11:42] * Nick [webchat@c-98-212-77-132.hsd1.il.comcast.net] has joined #minecrafthelp
#396 [11:42] <Nick> Nick
#397 [11:42] * Nick is now known as Guest15486
#398 [11:42] <appes> Hello, i asked earlier about the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information” problem. Around 17:17 also pasted a report.. Any news on this?
#399 [11:42] <_Chapeleiro> I would like to request the availability of the nickname _Chapeleiro, this account is abandoned and I would like to use this nickname.
#400 [11:42] <Guest15486> Hey i was the guest before asking about my server not working
#401 [11:43] <Guest15486> appes same
#402 [11:43] <Guest15486> do you guys know a fix for it
#403 [11:44] <appes> Do you have the same problem: some people can join the server and some does not.. Or cant anyone join the server?
#404 [11:47] <Guest15486> no one can join the server including myself when using my ip then :25565
#405 [11:48] <Guest15486> this was my first time trying to run the server so i dont rly know what im doing just watched some tutorials and followed correctly
#406 [11:48] * _Chapeleiro [webchat@45.234.8.252] has quit. (Quit: webchat.esper.net)
#407 [11:48] <Guest15486> I think im gonna try to get one of my other friends to start the server
#408 [11:50] * appes [webchat@87-92-138-198.rev.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#409 [11:53] <tyteen4a03> Guest15486: we need the full erorr
#410 [11:53] <tyteen4a03> *error
#411 [11:53] <Guest15486> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#412 [11:54] <Guest15486> its the same as appes
#413 [11:54] * dill [webchat@109.255.207.162] has joined #minecrafthelp
#414 [11:55] <tyteen4a03> ??> Guest15486 tools/hjt
#415 [11:55] <Absol> Guest15486: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#416 [11:55] <Absol> Guest15486: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#417 [11:57] <dill> hi, when ever i go into my minecraft version 1.3 or later it crashes. all other versions work. the screen becomes pixelated and very sore to look at. this only happens when i try to click single player multiplayer or realms. this is annoying as i have JUST purchase a realm for me and my frient to play. thank you.
#418 [11:59] <tyteen4a03> dill: do you mean 1.13?
#419 [12:00] <dill> oh yes sorry
#420 [12:00] * THEConnor2006 [webchat@c-73-217-223-230.hsd1.mo.comcast.net] has joined #minecrafthelp
#421 [12:01] <tyteen4a03> dill: do you have a crash report?
#422 [12:01] <tyteen4a03> ??> dill launcher/crash-log
#423 [12:01] <Absol> dill: We need to see your crash log, which is created after a crash.
#424 [12:01] <Absol> dill: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#425 [12:04] <THEConnor2006> When I load up the launcher and click play It will bring up Minecraft and then freeze at the Mojang loading screen. I have tried many things but nothing has worked\
#426 [12:04] <dill> all of the dates are from 2017
#427 [12:04] <Guest15486> https://paste.ubuntu.com/p/wZT8fJryqK/ heres the link sry was little late was in match
#428 [12:05] * MrMuffinMan1 [webchat@cm-84.210.95.253.getinternet.no] has quit. (Quit: webchat.esper.net)
#429 [12:06] <tyteen4a03> ??> THEConnor2006 tools/hjt
#430 [12:06] <Absol> THEConnor2006: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#431 [12:06] <Absol> THEConnor2006: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#432 [12:06] <tyteen4a03> ??> dill launcher/log
#433 [12:06] <Absol> dill: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#434 [12:07] <tyteen4a03> Guest15486: uninstall: Webroot
#435 [12:07] <tyteen4a03> Guest15486: then:
#436 [12:07] <tyteen4a03> ??> Guest15486 av/adwcleaner
#437 [12:07] <Absol> Guest15486: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#438 [12:07] <Absol> Guest15486: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#439 [12:08] * ren [webchat@c-73-162-215-254.hsd1.ca.comcast.net] has joined #minecrafthelp
#440 [12:09] <THEConnor2006> When I clicked "Do a system scan and save a log file" an error popped up
#441 [12:10] <ren> I have just bought Minecraft but whenever I try to download the latest version it always says it cannot save the download. I have gotten rid of every software that is incompatible with it but I still cant download it.
#442 [12:11] <CapFan67> THEConnor2006, If the error was about not being able to write to the hosts file, don't worry. Just click ok and continue.
#443 [12:12] <CapFan67> ren, Let's take a look at the software that's running, and see if you missed one:
#444 [12:12] <CapFan67> ??> ren tools/hjt
#445 [12:12] <Absol> ren: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#446 [12:12] <Absol> ren: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#447 [12:13] <dill> https://paste.ubuntu.com/p/Q8nfFkp4Vn/
#448 [12:13] <dill> there you go
#449 [12:13] <dill> it didnt crah
#450 [12:13] <dill> but the problem is
#451 [12:13] <dill> that its pixelated so i cant see anything (i can still click on things tho.)
#452 [12:14] <THEConnor2006> How do I share the link
#453 [12:14] <CapFan67> THEConnor2006, The paste will take you to a new page. post that new page URL here.
#454 [12:14] <THEConnor2006> Ok
#455 [12:16] <THEConnor2006> https://paste.ubuntu.com/p/CJjnm6V7W7/
#456 [12:17] <CapFan67> THEConnor2006, You have bundleware called RelevantKnoweldge. It causes your issue. I'll post removal instructions:
#457 [12:17] <CapFan67> ??> THEConnor2006 av/adwcleaner
#458 [12:17] <Absol> THEConnor2006: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#459 [12:17] <Absol> THEConnor2006: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#460 [12:18] * john_crowbar [webchat@S0106f8a097f0e183.no.shawcable.net] has joined #minecrafthelp
#461 [12:20] <john_crowbar> 9234fc3f8ed448d7a645a5f37dedb151
#462 [12:20] <john_crowbar> Pastebin question > 9234fc3f8ed448d7a645a5f37dedb151
#463 [12:20] * marchy [webchat@188-23-95-120.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#464 [12:21] * David1982 [webchat@S0106f8a097f0e183.no.shawcable.net] has joined #minecrafthelp
#465 [12:21] <David1982> Hello there
#466 [12:21] <CapFan67> Hi David1982
#467 [12:21] <David1982> I have a question around display settings
#468 [12:22] <ren> ive been trying to run hijackthis but its still loading so I cant click 'I accept' its been like ten minutes now
#469 [12:22] <David1982> I can no longer see the on / off status of a lever
#470 [12:22] <CapFan67> ren, Did you run as administrator? You may need to kill the process, then launch again.
#471 [12:22] * THEConnor2006 [webchat@c-73-217-223-230.hsd1.mo.comcast.net] has quit. (Quit: webchat.esper.net)
#472 [12:23] <David1982> wondering if anyone knows how to toggle the ability to view that popup on and off?
#473 [12:23] <ren> ok
#474 [12:24] <CapFan67> David1982, I'm not sure what you're describing. We support java edition technical issues, such as client crashes here. In-game bug support is through the JIRA. If I had a better understanding of what you're asking, I might have an answer, but I'm unaware of any status or graphic change to levers other than the lever moving.
#475 [12:24] <David1982> My apologies I'm definitely in the wrong place :) thanks for clarifying
#476 [12:25] * THEConnor2006 [webchat@c-73-217-223-230.hsd1.mo.comcast.net] has joined #minecrafthelp
#477 [12:25] * Alec [webchat@99-28-70-38.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#478 [12:25] * David1982 [webchat@S0106f8a097f0e183.no.shawcable.net] has quit. (Client Quit)
#479 [12:25] <CapFan67> THEConnor2006, Welcome back. If ADWCleaner has finished, try running the game.
#480 [12:25] <THEConnor2006> Ok I scanned and restarted my computer
#481 [12:25] <THEConnor2006> OK
#482 [12:26] <Alec> Hello, I was supposed to be able to redeem a code for mc windows 10 but when I go through the link I don't have any code to redeem
#483 [12:26] <ren> https://paste.ubuntu.com/p/Yf6hzDFQWp/
#484 [12:27] * Ocram32 [webchat@93-34-88-223.ip49.fastwebnet.it] has joined #minecrafthelp
#485 [12:27] <Guest15486> im limited to vwhat i can do to webroot
#486 [12:28] <mattym> Alec, When did you buy the Java Edition?
#487 [12:28] <Alec> I am just confused on what it means by "it'll be added to *email*"
#488 [12:28] <Alec> i bought it a long time ago
#489 [12:28] <Alec> like 6 years
#490 [12:28] <CapFan67> ren, The most likely cause is Mcafee. Here are the instructions:
#491 [12:28] <CapFan67> ??> ren av/mcafee/uninstall
#492 [12:28] <Absol> ren: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#493 [12:28] <ren> ok thank you
#494 [12:28] <mattym> Alec, What page are you looking for the code on?
#495 [12:29] <Ocram32> It doesn't let me log in and I don't understand the reason, the game crashes and brings me back to the launcher
#496 [12:29] * qangmember [webchat@177.37.213.112] has joined #minecrafthelp
#497 [12:29] <Alec> I am not quite sure where to look for the code. when I log into mojang I can click the link to redeem code and it takes me to a place to redeem it
#498 [12:30] <CapFan67> Alec, Just to interject, the Redeem link associates your Win10Edition license to a microsoft account, which of course is an Email. It'll be the same account you'll log into the Windows Store in order to download the game.
#499 [12:30] <qangmember> Hell
#500 [12:30] <qangmember> Hello
#501 [12:31] <CapFan67> Ocram32, When it crashes, do you see an error number or description? Or do you just get "not responding"?
#502 [12:31] <Ocram32> It doesn't let me log in and I don't understand the reason, the game crashes and brings me back to the launcher
#503 [12:31] <mattym> Alec, When logged into account.mojang.com/me do you see your Java Edition username on that page?
#504 [12:31] <qangmember> Staffs online?
#505 [12:31] <Alec> yes
#506 [12:32] <Ocram32> it appears that there is an error but it does not tell me
#507 [12:32] <mattym> Alec, Does it not list a code on that page?
#508 [12:32] <qangmember> who?
#509 [12:32] <qangmember> Nickname?
#510 [12:32] <Alec> haha omg im blind
#511 [12:32] <Alec> i see it thank you
#512 [12:32] <qangmember> the phroa is staff?
#513 [12:32] <tyteen4a03> ??> qangmember ask
#514 [12:32] <Absol> qangmember: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#515 [12:32] <Absol> qangmember: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#516 [12:32] <Alec> thanks for the help
#517 [12:33] <qangmember> I need help urgently ;-;
#518 [12:33] * Alec [webchat@99-28-70-38.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#519 [12:33] <CapFan67> Ocram32, If you're not sure, let's look at your log:
#520 [12:33] * Joey [webchat@c-69-248-200-48.hsd1.nj.comcast.net] has joined #minecrafthelp
#521 [12:33] * ren [webchat@c-73-162-215-254.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#522 [12:33] <CapFan67> ??> Ocram32 launcher/log
#523 [12:33] <Absol> Ocram32: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#524 [12:34] <qangmember> @Absol I need help urgently
#525 [12:34] <Ocram32> when it crashes me the game tells me that there is an error with a texture pack
#526 [12:34] <Ocram32> ok
#527 [12:34] * Ocram32 [webchat@93-34-88-223.ip49.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#528 [12:35] <tyteen4a03> qangmember: ask your question
#529 [12:35] <qangmember> I need help urgently staff's
#530 [12:35] <Joey> Everytime I try and play it says unable to access java "Unable to start Java.
#531 [12:35] <tyteen4a03> ??> Joey launcher/log
#532 [12:35] <qangmember> Can I email my account here?
#533 [12:35] <Absol> Joey: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#534 [12:35] <qangmember> to send my problem
#535 [12:36] <tyteen4a03> qangmember: no
#536 [12:36] * baumi [webchat@ip-37-201-5-67.hsi13.unitymediagroup.de] has joined #minecrafthelp
#537 [12:36] <tyteen4a03> qangmember: what is the problem exactly?
#538 [12:36] <qangmember> Can I contact you privately?
#539 [12:36] <tyteen4a03> qangmember: no, just ask your questions here
#540 [12:36] <qangmember> Ok
#541 [12:36] <baumi> my minecraft is crashing until i start it
#542 [12:37] <Morpheus> baumi, Let's take a look at your crash report:
#543 [12:37] <Morpheus> ??> baumi launcher/log
#544 [12:37] <Absol> baumi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#545 [12:37] <qangmember> Is that in one of my minecraft accounts of mojang I lost one of them only in that I lost contained my optifine cover you could transfer it from this account to my new please :(
#546 [12:38] <CapFan67> qangmember, We are not Optifine. If you have an issue or question for Optifine, ask them.
#547 [12:38] <qangmember> How can I contact Optifine?
#548 [12:39] * Lucy [webchat@host-92-6-86-82.as43234.net] has joined #minecrafthelp
#549 [12:39] <CapFan67> qangmember, We have no idea. We offer community technical support for java edition, such as crashes. We don't have Optifine links.
#550 [12:39] <Lucy> Hi I dont understand what it means by eo
#551 [12:39] <qangmember> Ok thankx
#552 [12:39] <qangmember> thanks
#553 [12:39] <Lucy> exit code
#554 [12:39] <Lucy> 1
#555 [12:39] <qangmember> i found
#556 [12:40] <Joey> Absol https://paste.ubuntu.com/p/Kkfg8RYkxQ/
#557 [12:40] * qangmember [webchat@177.37.213.112] has quit. (Quit: webchat.esper.net)
#558 [12:40] <Morpheus> ??> Lucy launcher/log
#559 [12:40] <Absol> Lucy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#560 [12:40] <mattym> ??> Joey tools/hjt
#561 [12:40] <Absol> Joey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#562 [12:40] <Absol> Joey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#563 [12:41] <baumi> https://paste.ubuntu.com/p/rCgHRJFCY9/
#564 [12:42] <Joey> Absol https://paste.ubuntu.com/p/yBjGpqk7Fv/
#565 [12:42] <Morpheus> ??> baumi av/adwcleaner
#566 [12:42] <Absol> baumi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#567 [12:42] <Absol> baumi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#568 [12:43] <Lucy> p/ps5y3Zs72D/
#569 [12:43] <mattym> Joey, Your issue is likely being caused by McAfee which is known to cause issues with the game.
#570 [12:43] <mattym> ??> Joey av/mcafee/uninstall
#571 [12:43] <Absol> Joey: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#572 [12:43] <mattym> Lucy, Please provide the full link.
#573 [12:44] <Lucy> ok
#574 [12:44] <Lucy> https://paste.ubuntu.com/p/ps5y3Zs72D/
#575 [12:44] * baumi [webchat@ip-37-201-5-67.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#576 [12:45] <mattym> ??> Lucy win/dxdiag
#577 [12:45] <Absol> Lucy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#578 [12:49] <Lucy> https://paste.ubuntu.com/p/tvK3gCtRpD/
#579 [12:49] * Joey [webchat@c-69-248-200-48.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#580 [12:52] <mattym> Lucy, You need a computer with more storage space.
#581 [12:52] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#582 [12:52] <Lucy> and thats it ?
#583 [12:52] <mattym> Lucy, The HP Stream laptops were not meant for much more than office work or web browsing.
#584 [12:52] <Lucy> ohhh i see so i dont have enough space
#585 [12:53] <Lucy> is there no other way to fix it or do i just need more space
#586 [12:53] <mattym> Lucy, Honestly you need a better computer.
#587 [12:53] <Lucy> aww thank you
#588 [12:53] <mattym> Lucy, That one is in no way meant for games.
#589 [12:54] * Guest15486 [webchat@c-98-212-77-132.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#590 [12:54] <Lucy> yeah it was for reserach and school but i managed to fit minecraft on ahah
#591 [12:54] <Lucy> and i had for a couple years but now i cant get on anymore
#592 [12:55] <mattym> Lucy, You can try cleaning up space on it, but I doubt it would work for very long. And I do not believe the HP Stream models have a way to add more.
#593 [12:55] * THEConnor2006 [webchat@c-73-217-223-230.hsd1.mo.comcast.net] has quit. (Quit: webchat.esper.net)
#594 [12:56] <Lucy> thank you for the help
#595 [12:57] * Joey [webchat@c-69-248-200-48.hsd1.nj.comcast.net] has joined #minecrafthelp
#596 [12:57] <Joey> Absol i uninstalled mcfee and restarted my comptuer and its still the same problem
#597 [12:58] <Joey> still the same problem of not recognizing the java and saying that the access is denied\
#598 [12:59] <mattym> ??> Joey win/reinst
#599 [12:59] <Absol> Joey: You may need to reinstall the locally installed files that Minecraft puts into place.
#600 [12:59] <Absol> Joey: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#601 [13:03] <Joey> thank you
#602 [13:03] <Joey> it didnt work
#603 [13:03] <Joey> same thing
#604 [13:04] <mattym> Joey, What is the exact message it says?
#605 [13:05] <Joey> Unable to start Java.
#606 [13:06] <Joey> then when i click it says Error Details: Access is Denied
#607 [13:06] <mattym> Joey, Is there anything else in the window where it says that?
#608 [13:08] <Joey> yea it says the file name on disk, the path, and exsists
#609 [13:08] <mattym> Joey, What does it list next to the file path.
#610 [13:10] <Joey> C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe
#611 [13:10] <mattym> Joey, Try right clicking the Minecraft shortcut, and selecting Run As Administrator
#612 [13:12] <Joey> still didnt work, same issue
#613 [13:13] <mattym> Joey, Ok, lets try a work around.
#614 [13:13] <mattym> Joey, On the launcher go to the Launch Options menu. Turn on Advanced Options, then click on the Latest Release profile
#615 [13:14] <Joey> ok now what
#616 [13:15] <mattym> Joey, In there turn on the Java Executable setting, and replace the text there with: C:\Program Files (x86)\Java\jre1.8.0_201\bin\javaw.exe
#617 [13:15] * LorzHD [webchat@5-231-130-7.ktk-ip.de] has joined #minecrafthelp
#618 [13:15] <mattym> Joey, Then save the profile go back to the main launcher tab and try to start the game again.
#619 [13:16] <Joey> still didnt work
#620 [13:16] <Joey> :(
#621 [13:16] <LorzHD> Hey
#622 [13:17] <mattym> Joey, Did the error details remain the same, except for the path
#623 [13:17] <Morpheus> LorzHD, Hey. How can we help?
#624 [13:17] * matt8 [webchat@107-198-160-148.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#625 [13:18] <matt8> I need help recovering my old Minecraft account.
#626 [13:18] <LorzHD> my problem is when i try to login i get the message could not connect to server and i cant get on the https://account.mojang.com/login site
#627 [13:18] * matt8 [webchat@107-198-160-148.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#628 [13:19] <Joey> everything is the same
#629 [13:20] <mattym> ??> Joey av/adwcleaner
#630 [13:20] <Absol> Joey: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#631 [13:20] <Morpheus> ??> LorzHD tools/hjt
#632 [13:20] <Absol> Joey: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#633 [13:20] <Absol> LorzHD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#634 [13:20] <Absol> LorzHD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#635 [13:20] * Joey [webchat@c-69-248-200-48.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#636 [13:20] * Picachu1098 [webchat@11.red-88-6-244.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#637 [13:21] * Crawfish212 [webchat@68-235-142-69.dynsouth.hsi.pldi.net] has joined #minecrafthelp
#638 [13:22] <Crawfish212> How can I update Minecraft launcher from 1.6.73 on a Mac?
#639 [13:22] <mattym> Crawfish212, What version of Mac OS are you on?
#640 [13:23] <Crawfish212> macOS Mojave
#641 [13:23] <mattym> Crawfish212, You should just be able to download the latest launcher from minecraft.net/download
#642 [13:28] * Joey [webchat@c-69-248-200-48.hsd1.nj.comcast.net] has joined #minecrafthelp
#643 [13:28] <Crawfish212> After I downloaded and opened your link, it said that it is only a demo and I need to purchase Minecraft yet I have already purchased it.
#644 [13:28] <Joey> mattym i did the ad thing and still no luck
#645 [13:30] * lanshi [webchat@104-52-212-236.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#646 [13:30] <lanshi> hi
#647 [13:30] <Joey> mattym what should i do
#648 [13:30] <Morpheus> lanshi, Hey. How can we help?
#649 [13:30] <mattym> Crawfish212, That means you are not logged into the correct account.
#650 [13:30] <lanshi> I downloaded Minecraft and I cant play anything but demo
#651 [13:31] <Morpheus> ??> lanshi launcher/relog
#652 [13:31] <Absol> lanshi: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#653 [13:31] <lanshi> what
#654 [13:31] <mattym> Joey, Lets try a full reinstall.
#655 [13:31] <lanshi> how do I refund
#656 [13:31] <mattym> ??> Joey win/reinst/full
#657 [13:31] <Absol> Joey: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#658 [13:31] <Absol> Joey: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#659 [13:31] <Morpheus> lanshi, Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#660 [13:31] <lanshi> how do I refund minecraft
#661 [13:31] <Morpheus> lanshi, Follow the steps I just sent to you
#662 [13:32] <lanshi> here is no name
#663 [13:32] <Morpheus> lanshi, Top right of the launcher, you should see a name like this: http://prntscr.com/nbiqqr
#664 [13:33] <lanshi> look I just want to refund all of this and get my money back this was obviosly a wast of time
#665 [13:33] <Morpheus> lanshi, If you follow my steps, I may be able to solve the issue
#666 [13:33] <lanshi> ok hold on
#667 [13:34] <lanshi> fter I click what do ui do
#668 [13:34] <lanshi> after* I click what do I do
#669 [13:35] <lanshi> ive clicked my name
#670 [13:35] <Morpheus> select Log out, then re-enter your info and try the game again.
#671 [13:36] <lanshi> ok thank you so much I will contact back if I have any issus
#672 [13:36] <lanshi> thank you so much
#673 [13:36] <Morpheus> lanshi, No problem, enjoy the game
#674 [13:36] <lanshi> I will
#675 [13:37] <lanshi> t is my bday im so happy
#676 [13:37] <Joey> @absol i have completly reinstalled following your steps and its still the same error
#677 [13:38] <mattym> Joey, Not sure what else to check.
#678 [13:38] <Joey> theres got to be something to change, idk :(
#679 [13:39] <mattym> Joey, Lets double check a new HJT report.
#680 [13:39] <mattym> ??> Joey tools/hjt
#681 [13:39] <Absol> Joey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#682 [13:39] <Absol> Joey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#683 [13:41] <Joey> https://paste.ubuntu.com/p/sc8nhGytqQ/
#684 [13:42] * luluuhc [webchat@HSI-KBW-46-223-175-20.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#685 [13:42] <luluuhc> i am not getting any password reset emails can someone help me
#686 [13:42] <mattym> Joey, Is it a personal computer, or one provided by school/work/library/etc?
#687 [13:42] <Joey> personal computer
#688 [13:43] <luluuhc> i am not getting any password reset emails can someone help me
#689 [13:43] <luluuhc> i am not getting any password reset emails can someone help me
#690 [13:43] <mattym> luluuhc, Have you checked any spam/junk folders in your email?
#691 [13:43] <luluuhc> yes
#692 [13:43] <luluuhc> theres nothing
#693 [13:43] <mattym> ??> luluuhc account/send-email
#694 [13:43] <Absol> luluuhc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#695 [13:43] <Absol> luluuhc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#696 [13:44] <mattym> Joey, Can you try running as administrator again.
#697 [13:44] <luluuhc> i lost my transaction id
#698 [13:44] <mattym> ??> luluuhc account/trans-id
#699 [13:44] <Absol> luluuhc: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#700 [13:45] <Joey> same. thing.
#701 [13:45] <luluuhc> i already looked on that
#702 [13:45] <luluuhc> i paid with paysafecard
#703 [13:46] <mattym> luluuhc, I believe the ID is the number assigned to the card then
#704 [13:47] <luluuhc> i threw it in the trashcan
#705 [13:47] * Crawfish212 [webchat@68-235-142-69.dynsouth.hsi.pldi.net] has quit. (Quit: webchat.esper.net)
#706 [13:48] <Joey> mattym same thing happened
#707 [13:48] <Joey> idk what to do
#708 [13:48] <Joey> i guess i just cant play minecraft
#709 [13:49] <mattym> Joey, Yeah, I am seeing nothing else on the PC that should cause an issue like that.
#710 [13:49] <Joey> ive never had this problem
#711 [13:49] <luluuhc> can i get some help now?
#712 [13:49] <Joey> so this it? i just cant play?
#713 [13:49] <mattym> luluuhc, YOu need to contact Mojang.
#714 [13:50] <luluuhc> i did
#715 [13:50] <mattym> luluuhc, Then wait for them to reply.
#716 [13:50] <luluuhc> do they reply if i didnt say the trans-id
#717 [13:51] <mattym> luluuhc, Yes, they will usually reply asking for it or other info. But if you used an anonymous payment method like paysafecard and did not save the info, there may not be much they can do.
#718 [13:52] <luluuhc> ok :(
#719 [13:52] <Joey> mattym am i just screwed or is there any hope
#720 [13:53] <mattym> Joey, Its possible there is still some other issue blocking it, but its not one we will be able to find here.
#721 [13:54] * Joey [webchat@c-69-248-200-48.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#722 [13:55] * Dan [webchat@148.89-11-224.nextgentel.com] has joined #minecrafthelp
#723 [13:56] <Dan> Hello. My son has forgotten both his emailadress for logging on minecraft, as well as his password. How do I solve this?
#724 [13:57] <mattym> ??> Dan account/forgot-email
#725 [13:57] <Absol> Dan: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#726 [13:57] <mattym> Dan, Once that ^ is found you will also be able to set the new password.
#727 [14:00] * Jia6 [webchat@107-216-163-157.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#728 [14:01] <Jia6> hi, i accidentally bought the java version instead of Win10 im asking if i can switch it to win10
#729 [14:01] <mattym> Jia6, You would need to try and refund it.
#730 [14:01] <mattym> ??> Jia6 account/refund
#731 [14:01] <Absol> Jia6: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#732 [14:02] <Jia6> how do i refund
#733 [14:02] <Dan> Thanks for the answers. The problem is that I have my own domain, and he usually uses "his_name@my_domain" as email adress, and my catche up adress gets it. But he can not remember what he used as "his_name". It caould be anything ...
#734 [14:03] <Lurks> +mattym, i thought you would advice to uninstall "PCPitstop" for Joey, looking at google, it's some kind of Anti-virus
#735 [14:04] <mattym> Dan, Check your domain tools I guess.
#736 [14:04] <Jia6> do i send them a email?
#737 [14:04] <Jia6> i didnt found a refund button
#738 [14:04] <mattym> Jia6, Read the page you were linked.
#739 [14:05] * bildramer [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#740 [14:06] * bildramer [~bildramer@p2003004CEA031000F5FC97C4DC67B7DD.dip0.t-ipconnect.de] has joined #minecrafthelp
#741 [14:15] <Dan> Hmm, have to contact Majong I think. Domain tool will not help since I have a "catche up" adress, and he dont need a spesific adress to send from. But thanks anyway :)
#742 [14:17] <LorzHD> hey i should do a scan with hijack and copy the log on pastebin (https://paste.ubuntu.com/p/bVk9ftnCNN/)
#743 [14:18] <mattym> LorzHD, What was the initial issue?
#744 [14:18] <LorzHD> scroll a bit up
#745 [14:18] <mattym> LorzHD, Restate it.
#746 [14:19] <LorzHD> my problem is when i try to login i get the message could not connect to server and i cant get on the https://account.mojang.com/login
#747 [14:20] <mattym> LorzHD, What type of error are you getting on the site?
#748 [14:20] <LorzHD> 403 The request could not be satisfied.
#749 [14:21] <mattym> LorzHD, Are you on a home internet connection?
#750 [14:22] * AGENT [webchat@cpe-72-227-78-5.maine.res.rr.com] has joined #minecrafthelp
#751 [14:22] <LorzHD> yes
#752 [14:22] <AGENT> Hi
#753 [14:22] <mattym> LorzHD, Not seeing anything specific in the log, but are you using any VPN/Proxy software or settings?
#754 [14:23] * Dan [webchat@148.89-11-224.nextgentel.com] has quit. (Quit: webchat.esper.net)
#755 [14:23] <LorzHD> no
#756 [14:23] <mattym> LorzHD, Ok, lets see if this picks up anything.
#757 [14:23] <mattym> ??> LorzHD av/adwcleaner
#758 [14:23] <AGENT> so, lately My launcher will not completely launch versions above 1.6.2, like the thing will get the MOJANG part, but then it will stay there...
#759 [14:23] <Absol> LorzHD: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#760 [14:23] <Absol> LorzHD: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#761 [14:24] <LorzHD> i gat the error on my phone too
#762 [14:24] <LorzHD> get*
#763 [14:24] <LorzHD> so i dont think the problem is on my pc
#764 [14:24] <mattym> LorzHD, On the phone can you test with the Wifi turned off.
#765 [14:25] <LorzHD> i did it than i works
#766 [14:25] <AGENT> Like, with the newer stuff like the pre releases, the loading bar will go all the way to the left, leaving a little space then just stopping.
#767 [14:25] <LorzHD> it
#768 [14:25] <mattym> AGENT, Does it happen with 1.13.2?
#769 [14:25] * boi [webchat@cpc103058-sgyl39-2-0-cust514.18-2.cable.virginm.net] has joined #minecrafthelp
#770 [14:25] <AGENT> yes!
#771 [14:25] <mattym> LorzHD, Try restarting your router/modem.
#772 [14:25] <boi> heeeyyyy
#773 [14:25] <LorzHD> i did it already
#774 [14:25] <AGENT> it worked before, but i has stopped now.
#775 [14:25] <boi> imma just wait
#776 [14:25] <mattym> LorzHD, Then you may need to contact your ISP.
#777 [14:26] <AGENT> it*
#778 [14:26] <mattym> AGENT, Do the following with 1.13.2
#779 [14:26] <mattym> ??> AGENT launcher/log
#780 [14:26] <Absol> AGENT: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#781 [14:26] <AGENT> k,
#782 [14:26] <AGENT> doing that..
#783 [14:26] <LorzHD> i did it an he said that mojang should update their database becuase i got a new ip
#784 [14:27] <mattym> LorzHD, No, if you got a new IP, you ISP has to update their DNS.
#785 [14:27] <mattym> LorzHD, Nothing Mojang could do would be effected by a change on your end.
#786 [14:27] <LorzHD> he said that mojang must do it
#787 [14:27] <AGENT> eh, im not downloading any 'funny' programs, thank you however.
#788 [14:28] * AGENT [webchat@cpe-72-227-78-5.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#789 [14:28] <mattym> LorzHD, They are wrong, and somehow dont understand how the Internet, a service they provide, works.
#790 [14:28] <boi> yeet?
#791 [14:29] <boi> hey uh
#792 [14:29] <boi> im trying to download this forge thing and it said failed to download wut do I do
#793 [14:30] <mattym> ??> boi mods
#794 [14:30] <Absol> boi: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#795 [14:30] <Absol> boi: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#796 [14:30] <boi> ah cheers
#797 [14:30] * boi [webchat@cpc103058-sgyl39-2-0-cust514.18-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#798 [14:31] * Lara [webchat@dyn-192-249-130-70.nexicom.net] has joined #minecrafthelp
#799 [14:33] * FXvirus [webchat@host86-128-93-9.range86-128.btcentralplus.com] has joined #minecrafthelp
#800 [14:34] <FXvirus> .
#801 [14:34] <FXvirus> hi
#802 [14:34] <LorzHD> mattym they said they gave me a new ip and mojang didnt update their database so mojang dont know that this ip is mine
#803 [14:34] <mattym> LorzHD, Mojang does not store that info. Thats not how it works.
#804 [14:34] <mattym> LorzHD, There is not whitelist. Your end is having trouble connecting to theirs. Contact your ISP again.
#805 [14:35] <LorzHD> okay
#806 [14:35] <LorzHD> i try it tomorrow
#807 [14:35] <FXvirus> i launch the game and the game doesn't launch
#808 [14:35] <mattym> FXvirus, What happens when you try?
#809 [14:36] <FXvirus> so i launch the game, nothing appears but the minecraft launcher dissapears
#810 [14:36] <mattym> FXvirus, Does anything show up on the taskbar?
#811 [14:37] <FXvirus> no
#812 [14:37] * T [webchat@c-73-97-204-186.hsd1.wa.comcast.net] has joined #minecrafthelp
#813 [14:37] <FXvirus> it used to show the minecraft agme and say not responding then i would close it using task manager and it would work but the past few times it says nothing
#814 [14:37] <FXvirus> and i cant play
#815 [14:37] <mattym> ??> FXvirus tools/hjt
#816 [14:37] <Absol> FXvirus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#817 [14:37] <Absol> FXvirus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#818 [14:37] * T is now known as Guest86881
#819 [14:38] <FXvirus> what
#820 [14:38] * Guest86881 [webchat@c-73-97-204-186.hsd1.wa.comcast.net] has quit. (Client Quit)
#821 [14:38] <FXvirus> ok
#822 [14:40] <FXvirus> https://paste.ubuntu.com/
#823 [14:40] <FXvirus> oops wait
#824 [14:41] <FXvirus> how do i send you it with the text
#825 [14:41] <FXvirus> ahh here https://paste.ubuntu.com/p/CW7pGJqQ4j/
#826 [14:41] <mattym> FXvirus, OK, there is some malware causing the issue.
#827 [14:42] <mattym> ??> FXvirus av/adwcleaner
#828 [14:42] <Absol> FXvirus: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#829 [14:42] <Absol> FXvirus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#830 [14:42] <FXvirus> hmm
#831 [14:42] <FXvirus> what does the @ symbol nexto your name mean
#832 [14:43] <mattym> FXvirus, It means they have permissions in the channel here.
#833 [14:43] <FXvirus> umm ok ill do it now brb
#834 [14:44] <FXvirus> it says restart
#835 [14:44] <FXvirus> after i do this will it be fixed?
#836 [14:44] <mattym> FXvirus, Should be
#837 [14:45] <FXvirus> ok
#838 [14:45] <FXvirus> cya
#839 [14:53] * FXvirus [webchat@host86-128-93-9.range86-128.btcentralplus.com] has joined #minecrafthelp
#840 [14:54] <FXvirus> hey i did it and restarted my computer and it still says unable to start java
#841 [14:55] <mattym> FXvirus, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#842 [14:55] <FXvirus> ok
#843 [14:56] <FXvirus> still says unable to start java
#844 [14:57] <mattym> FXvirus, When you were trying to fix it, did you make any changes before coming to the chat?
#845 [14:57] <FXvirus> no
#846 [14:57] <mattym> ??> FXvirus win/reinst/full
#847 [14:57] <Absol> FXvirus: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#848 [14:57] <Absol> FXvirus: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#849 [14:57] <FXvirus> ive tried tutorials on yotube
#850 [14:58] <FXvirus> what
#851 [14:58] <FXvirus> delete everything exceppt the saves
#852 [14:58] <mattym> FXvirus, Work through all the instructions Absol gave you.
#853 [14:59] <FXvirus> so delete every file but saves?
#854 [14:59] <mattym> FXvirus, Yes
#855 [14:59] <FXvirus> ok
#856 [14:59] <FXvirus> done
#857 [14:59] <FXvirus> how do i get to the contol panel?
#858 [15:00] <mattym> FXvirus, Search it via the Windows menu.
#859 [15:00] <FXvirus> ok
#860 [15:01] <FXvirus> what do you mean run the .msi?
#861 [15:02] <mattym> FXvirus, After you restart, download the file from that page. It should be a .msi type file.
#862 [15:02] <FXvirus> ok
#863 [15:02] <FXvirus> if it doesnt work ill be back
#864 [15:03] * FXvirus [webchat@host86-128-93-9.range86-128.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#865 [15:07] * oonik [webchat@c-73-34-245-34.hsd1.co.comcast.net] has joined #minecrafthelp
#866 [15:07] <oonik> alright so i was trying to play minecraft right
#867 [15:07] <oonik> i try to start the game
#868 [15:07] <oonik> and i keep getting this crash message
#869 [15:07] <oonik> Error: com.google.gson.JsonSyntaxException: java.lang.IllegalStateException: Expected BEGIN_OBJECT but was STRING at line 1 column 1
#870 [15:07] <oonik> so i google that
#871 [15:07] <mattym> oonik, What version are you trying to play?
#872 [15:08] <oonik> 1.8.9
#873 [15:08] <mattym> oonik, What happens if you try on 1.13.2?
#874 [15:08] <oonik> ill try
#875 [15:09] * LorzHD [webchat@5-231-130-7.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#876 [15:10] <oonik> 1.13.2 works fine
#877 [15:11] <oonik> oh hell
#878 [15:11] <oonik> its working now
#879 [15:11] * oonik [webchat@c-73-34-245-34.hsd1.co.comcast.net] has quit. (Client Quit)
#880 [15:12] * Jamison [webchat@c-24-118-136-4.hsd1.mn.comcast.net] has joined #minecrafthelp
#881 [15:14] <Jamison> I have a "io.netty" problem. Can someone help me? I've tried altering the firewall and that does not work and I've been researching for hours on how to fix this problem because I'm trying to setup a minecraft server for all my friends and it says that when I try to go into the server.
#882 [15:14] <mattym> Jamison, When you try or when they try?
#883 [15:14] <Jamison> Both
#884 [15:14] <mattym> Jamison, Are they on or off your network?
#885 [15:15] <Jamison> off
#886 [15:15] <mattym> Jamison, Have you set up port forwarding?
#887 [15:15] <Jamison> yeah
#888 [15:15] <mattym> Jamison, With the server running, test your servers address here https://dinnerbone.com/minecraft/tools/status/
#889 [15:16] * LorzHD [webchat@5-231-130-7.ktk-ip.de] has joined #minecrafthelp
#890 [15:16] <Jamison> so should I put my ipv4 address in there?
#891 [15:16] * FXvirus [webchat@host86-128-93-9.range86-128.btcentralplus.com] has joined #minecrafthelp
#892 [15:16] <mattym> Jamison, Your public IP has to go there.
#893 [15:16] * LorzHD [webchat@5-231-130-7.ktk-ip.de] has quit. (Client Quit)
#894 [15:16] <Jamison> Okay.
#895 [15:17] <FXvirus> hey it still says unable to start java
#896 [15:17] * idk [webchat@201.47.229.114.static.host.gvt.net.br] has joined #minecrafthelp
#897 [15:17] * FXvirus [webchat@host86-128-93-9.range86-128.btcentralplus.com] has quit. (Client Quit)
#898 [15:17] <Jamison> It says unable to contact server
#899 [15:17] * FXvirus [webchat@host86-128-93-9.range86-128.btcentralplus.com] has joined #minecrafthelp
#900 [15:17] <idk> i can't remember my old minecraft username but i have access to the email and can change the password
#901 [15:18] <FXvirus> oops i dissconnected
#902 [15:18] <idk> what i can do?
#903 [15:18] <mattym> idk, Whats the problem then?
#904 [15:18] <idk> i can't migrate
#905 [15:18] <idk> because i need my username
#906 [15:18] <mattym> Jamison, You likely have not set something up right then.
#907 [15:18] <mattym> ??> Jamison mp/server-setup
#908 [15:18] <Absol> Jamison: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#909 [15:19] <mattym> ??> idk account/send-email
#910 [15:19] <Absol> idk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#911 [15:19] <Absol> idk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#912 [15:19] <mattym> FXvirus, Does the error have any more details?
#913 [15:19] <Jamison> Okay, I'm going to try to redo the whole process to see
#914 [15:19] <Jamison> if it works that time
#915 [15:19] <FXvirus> yes let me put them in postbin can you send me the postbin link
#916 [15:19] <mattym> ??> FXvirus paste
#917 [15:19] <Absol> FXvirus: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#918 [15:19] <FXvirus> yes
#919 [15:19] <FXvirus> thanks
#920 [15:20] <FXvirus> it says this https://paste.ubuntu.com/p/Yj9KBnscFx/
#921 [15:20] <mattym> FXvirus, Right click the minecraft shortcut, and select Run As Administrator
#922 [15:20] <FXvirus> ok
#923 [15:20] <FXvirus> ok
#924 [15:21] * Jamison [webchat@c-24-118-136-4.hsd1.mn.comcast.net] has left #minecrafthelp
#925 [15:21] <FXvirus> OMG IT WORKED
#926 [15:21] <FXvirus> OMG THANK YOU SO MUCH
#927 [15:21] <FXvirus> finally yeaa
#928 [15:23] <FXvirus> only works if i run as administrator tho :(
#929 [15:23] <mattym> FXvirus, One moment.
#930 [15:23] <FXvirus> ok
#931 [15:24] <mattym> FXvirus, If you right click the shortcut again, select Properties. In the window that opens make sure you are on the shortcut tab, and press the Advanced button.
#932 [15:24] <FXvirus> 1 second
#933 [15:24] <FXvirus> ok
#934 [15:24] <mattym> FXvirus, In there check the box for Run as admin. Then hit Ok, then Apply.
#935 [15:24] <mattym> FXvirus, It should automatically run in that way after.
#936 [15:25] <FXvirus> theres no shortcut tab
#937 [15:25] * Echo [webchat@24-197-129-67.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#938 [15:25] <FXvirus> oh nvm
#939 [15:25] <FXvirus> ok there thanks
#940 [15:25] <FXvirus> thanks
#941 [15:27] <Echo> So I've been having a situation w/ my Mojang account, I went through the hassle of somehow recovering a nearly decade old email account just to get the security questions reset because I set them so long ago I don't remember the answers. Now I check the newly restarted inbox after it says it sent out a link to the SAME email and nothing is happenin
#942 [15:27] <Echo> g. So I can't change the email because I don't remember the security answers, and I can't change the security answers because of the email being so old. I'm stuck in a catch 22
#943 [15:29] <mattym> Echo, Have you checked any spam/junk folders in the email?
#944 [15:30] <Echo> Yeah, I've checked every folder in the account. Yesterday when I recovered the email it said it was making a new inbox because it had been active for more than 12 months (More like 5 years). Come back today and see that to get a support ticket answered I'll be waiting for a MONTH so I tried to get a reset link. No luck
#945 [15:31] <mattym> Echo, What email provider was it?
#946 [15:31] * idk [webchat@201.47.229.114.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
#947 [15:31] <Echo> It was originally a Yahoo
#948 [15:32] <mattym> Echo, If you are not getting the reset, you will need to send Mojang the support ticket.
#949 [15:34] <Echo> I did that, but they're just now getting to questions from mid MARCH. That's seriously the only way out of this?
#950 [15:34] <mattym> Echo, Yes
#951 [15:36] <Echo> Amazing to still see that Mojang can't do anything with any efficiency
#952 [16:15] * CptSquidz [webchat@c-24-118-136-4.hsd1.mn.comcast.net] has joined #minecrafthelp
#953 [16:17] <CptSquidz> My game basically has the "io.netty" issue on only my server and my friends get the same error
#954 [16:17] <CptSquidz> I've been trying to research it for hours and all thing's I've tried have not worked so far.
#955 [16:19] <CptSquidz> Can someone help me?
#956 [16:19] <Lurks> CptSquidz check firewall/port forwarding? correct IP? give it a ping https://dinnerbone.com/minecraft/tools/status/
#957 [16:20] <CptSquidz> It says it can't contact
#958 [16:20] <CptSquidz> the server
#959 [16:21] <CptSquidz> and I've double checked my port fowarding and firewall and those aren't the issue
#960 [16:21] <Lurks> ok, wait around for anyone else, i don't know much on server
#961 [16:21] <CptSquidz> Okay
#962 [16:54] * Trerriba [webchat@45.160.88.162] has joined #minecrafthelp
#963 [16:56] <Trerriba> When I am going to download version 1.5.2 of an error and I can not install somebody can help me?
#964 [16:57] * Trerriba [webchat@45.160.88.162] has quit. (Client Quit)
#965 [17:13] * Chums [webchat@207.44.76.7.res-cmts.hol.ptd.net] has joined #minecrafthelp
#966 [17:14] <Chums> Having issue with the start up
#967 [17:17] * Chums [webchat@207.44.76.7.res-cmts.hol.ptd.net] has quit. (Client Quit)
#968 [17:33] * panther [webchat@97-119-22-182.omah.qwest.net] has joined #minecrafthelp
#969 [17:34] * CrimsonEminence [webchat@70.236.184.169] has joined #minecrafthelp
#970 [17:34] <CrimsonEminence> Hey
#971 [17:34] <CrimsonEminence> I cant login to my account, I think someone hacked into my account and changed the email and password
#972 [17:34] <panther> I know my user name and password, but not my email. I used to play minecraft a long time ago and dont remeber my email. is there anyway of recovering it?
#973 [17:42] * Hello [webchat@c-174-57-198-10.hsd1.nj.comcast.net] has joined #minecrafthelp
#974 [17:43] <Hello> Is there a problem with mojang's password reset emails? I can't seem to get any of them
#975 [17:49] * Hello [webchat@c-174-57-198-10.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#976 [17:52] * Matt4 [webchat@168-103-131-227.bois.qwest.net] has joined #minecrafthelp
#977 [17:52] <Matt4> Is anyone available to help me?
#978 [17:58] <Matt4> My problem is that I would like to purchase another Minecraft account but cannot because it says the email I entered it already in usage, which it's not anymore. I just recently switched my current accounts email to an alternate email because I wanted my to create my new Minecraft account using my primary email.
#979 [17:58] * jorgejaeger [webchat@76-235-212-79.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#980 [17:59] <Matt4> So bottom line, I can't buy a new Minecraft account because it thinks my email is still being used, even though I switched it with another.
#981 [18:00] <jorgejaeger> Hello, I purchased minecraft many years ago and have not played since the migration to mojang. when i try to migrate the account it says that the account info is wrong. can someone help.
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#983 [18:04] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#984 [18:08] * PanKuzu [webchat@241.221132162.m-net.ne.jp] has joined #minecrafthelp
#985 [18:12] <PanKuzu> I can not log in to a Minecraft account. "Could not connect to server" will be displayed when you enter the correct e-mail address and password. How can I login?
#986 [18:19] * filemoonek [webchat@83.25.100.214.ipv4.supernova.orange.pl] has joined #minecrafthelp
#987 [18:21] <filemoonek> if I want to create auxiliary questions for the password then I will not receive an email confirmation will help someone please
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#990 [18:38] * Random_Jr [webchat@c-24-60-84-163.hsd1.ma.comcast.net] has quit. (Client Quit)
#991 [18:38] <CrupiChris> I have some troubles logging into my Minecraft account...
#992 [18:39] * CrupiChris [webchat@185.5.164.169] has quit. (Client Quit)
#993 [18:39] * Dante [webchat@248.8.62.94.rev.vodafone.pt] has joined #minecrafthelp
#994 [18:40] <Dante> hello
#995 [18:41] * Dante [webchat@248.8.62.94.rev.vodafone.pt] has quit. (Client Quit)
#996 [18:51] * encrr [webchat@au2.asbury.edu] has joined #minecrafthelp
#997 [18:51] <encrr> My launcher keeps freezing on the Mojang screen
#998 [18:52] * encrr [webchat@au2.asbury.edu] has quit. (Client Quit)
#999 [18:57] * doctorwhoisatoaster [webchat@74-195-75-100.tyrmcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1000 [18:57] <doctorwhoisatoaster> ok so my account name changed
#1001 [18:58] <doctorwhoisatoaster> and I don't know how to change it back
#1002 [18:58] <doctorwhoisatoaster> any suggestions on what to do?
#1003 [18:59] * doctorwhoisatoaster [webchat@74-195-75-100.tyrmcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#1004 [19:12] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1005 [19:15] * jurt0 [webchat@166.193.27.77.dynamic.reverse-mundo-r.com] has joined #minecrafthelp
#1006 [19:17] <jurt0> Hey, my account got hacked today and I have been able to reset the password and the security questions, but the robber changed the username too. Can I undo this changes without waiting a full month?
#1007 [19:22] <Lurks> jurt0 yes, i'm not sure where the link is about it
#1008 [19:23] <jurt0> OH! that's very nice, reddit told me I had to wait the 30 days :c
#1009 [19:24] <jurt0> Have any clue as to where could I find that?
#1010 [19:25] <mattym> jurt0, You do need to wait.
#1011 [19:26] <jurt0> Oh :c thank you
#1012 [19:34] * Mega_Nut_96 [webchat@c-67-182-127-226.hsd1.ca.comcast.net] has joined #minecrafthelp
#1013 [19:34] * gfghfdg [webchat@cpe-104-173-70-67.socal.res.rr.com] has joined #minecrafthelp
#1014 [19:34] <Mega_Nut_96> why does my game keep ceashing
#1015 [19:35] <gfghfdg> Hello?>
#1016 [19:35] <Mega_Nut_96> hello
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#1018 [19:36] * jurt0 [webchat@166.193.27.77.dynamic.reverse-mundo-r.com] has quit. (Quit: webchat.esper.net)
#1019 [19:40] * encrr [webchat@au2.asbury.edu] has joined #minecrafthelp
#1020 [19:40] * angel2 [webchat@cpe-142-105-215-234.stny.res.rr.com] has joined #minecrafthelp
#1021 [19:41] <encrr> I just downloaded the java version of minecraft for the first time on my laptop. Whenever I launch the game, it freezes on the Mojang screen. Everyone says to change the launcher settings but I can't access that since the game hasn't ran a single time.
#1022 [19:41] <angel2> java wont load on my pc after i opened it the first time. uninstalled and reinstall still wont work.
#1023 [19:41] <encrr> same here
#1024 [19:41] <angel2> at least im not alone :(
#1025 [19:41] <encrr> Mine freezes on the Mojang screen
#1026 [19:42] <angel2> same here it goes not responsive
#1027 [19:42] <encrr> yep
#1028 [19:42] <mattym> angel2 and encrr Do the instructions Absol writes below
#1029 [19:42] <mattym> ?? av/adwcleaner
#1030 [19:42] <Absol> av/adwcleaner: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1031 [19:42] <Absol> av/adwcleaner: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1032 [19:42] <encrr> just click the link and run it?
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#1034 [19:45] <angel2> i dont see that
#1035 [19:46] <angel2> it gave me all diffrent ones to pick from
#1036 [19:47] <mattym> angel2, What do you mean?>
#1037 [19:47] <angel2> i clicked link and it downloaded and gave me a a bunch of diffrent ones to pick from
#1038 [19:48] <mattym> angel2, It should just start an automatic download.
#1039 [19:48] <angel2> let me try again
#1040 [19:57] * Lord_of_Life [~Lord@77.28.161.30] has joined #minecrafthelp
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#1042 [20:09] * Andreeeeeww [webchat@d64-180-166-57.bchsia.telus.net] has joined #minecrafthelp
#1043 [20:09] <Andreeeeeww> Hello! I have had this issue for 1 month now and whenever I try to log in it says my email is "incorrect", I'm 100% sure I'm typing it right, I even tried my other emails even though those were never registered to the account, I'm really considering purchasing another account but at the same time, I refuse too
#1044 [20:10] <Andreeeeeww> I also sent an email to Mojang and they said I needed the pin, but I don't have the pin anymore.
#1045 [20:17] * Kevin [webchat@184-091-070-136.res.spectrum.com] has joined #minecrafthelp
#1046 [20:18] <Kevin> I purchased minecraft years ago and am wondering if I can access the same account.
#1047 [20:25] <Lurks> Kevin yes, u should be able to access it but i think u need to mirage it aswell https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang
#1048 [20:39] * PanKuzu [webchat@241.221132162.m-net.ne.jp] has joined #minecrafthelp
#1049 [20:39] <PanKuzu> I can not log in to a Minecraft account. "Could not connect to server" will be displayed when you enter the correct e-mail address and password. How can I login?
#1050 [20:40] <PanKuzu> そーりーみすった
#1051 [20:40] <PanKuzu> I can not log in to a Minecraft account. "Could not connect to server" will be displayed when I enter the correct e-mail address and password. How can I login?
#1052 [21:01] * John [webchat@d149-67-210-180.col.wideopenwest.com] has joined #minecrafthelp
#1053 [21:03] <John> 1.13.2 is not installing from Minecraft launcher on java edition windows 10, what can I do to solve this?
#1054 [21:03] <tyteen4a03> John: what do you mean by "not installing"?
#1055 [21:04] <John> 1.13.2 .jar gets half way downloaded and stops
#1056 [21:04] * Standle [webchat@wsip-24-234-132-84.lv.lv.cox.net] has joined #minecrafthelp
#1057 [21:05] <Standle> my game files aren't working what do i do
#1058 [21:06] <Standle> to be specific some aren't downloading im just getting
#1059 [21:07] <John> hello?
#1060 [21:08] <Standle> yes
#1061 [21:08] <Standle> hi hello
#1062 [21:09] <John> the person responding to the ?'s isn't here
#1063 [21:09] <Standle> Name: ja_jp.json
#1064 [21:09] <John> im trying to get help as well
#1065 [21:09] <Standle> oh i guess not
#1066 [21:10] <Standle> Galaxy_2Alex
#1067 [21:11] <John> ?
#1068 [21:11] <Standle> im trying to at the operators
#1069 [21:12] <John> oh ok
#1070 [21:13] <Standle> Absol
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#1073 [21:20] * Joie [webchat@cpe-23-242-199-11.socal.res.rr.com] has joined #minecrafthelp
#1074 [21:21] <Joie> Hi I'm having trouble logging into my account I have not logged in in many years and I had changed my e-mail to my account in 2016 and when I request a password reset it will no show up in my email account
#1075 [21:22] * PanKuzu [webchat@241.221132162.m-net.ne.jp] has quit. (Quit: webchat.esper.net)
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#1077 [21:29] * foshbzf [webchat@67.79.109.236] has joined #minecrafthelp
#1078 [21:29] <foshbzf> cant download minecraft
#1079 [21:32] * Andreeeeeww [webchat@d64-180-166-57.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1080 [21:34] * foshbzf [webchat@67.79.109.236] has quit. (Client Quit)
#1081 [22:21] * lolly [webchat@cpe-70-119-73-239.tx.res.rr.com] has joined #minecrafthelp
#1082 [22:21] <lolly> hello
#1083 [22:22] <lolly> i am trying to open my minecraft launcher and it keeps saying something failed to download
#1084 [22:22] <lolly> i dont know what to do
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#1086 [22:41] * brockvoyk [webchat@202-89-174-153.static.dsl.amnet.net.au] has joined #minecrafthelp
#1087 [22:41] <brockvoyk> someone
#1088 [22:41] <brockvoyk> anyone here
#1089 [22:42] <brockvoyk> ?
#1090 [22:42] <brockvoyk> brockvoyk
#1091 [22:42] <brockvoyk> brockvoyk
#1092 [22:42] <brockvoyk> brockvoyk
#1093 [22:42] <brockvoyk> brockvoyk
#1094 [22:42] * Absol kicked brockvoyk from #minecrafthelp (Reason: rockvoyk :Stop spamming)
#1095 [22:43] * john [webchat@202-89-174-153.static.dsl.amnet.net.au] has joined #minecrafthelp
#1096 [22:43] <john> hello?
#1097 [22:43] <john> is anyone here?
#1098 [22:43] <john> i need help with my minecraft ign
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#1100 [23:32] * Ichidame [webchat@rrcs-76-79-52-98.west.biz.rr.com] has joined #minecrafthelp
#1101 [23:32] <Ichidame> Is anyone here?
#1102 [23:51] * Blue [webchat@14-200-98-200.static.tpgi.com.au] has joined #minecrafthelp
#1103 [23:52] <Blue> https://paste.gg/p/anonymous/61673aa625d94fd18b80c626056058c0
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#1105 [23:56] * Torr [webchat@cpe-58-168-123-4.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#1106 [23:58] <Torr> Hello, when i login to my minecraft account it says demo only, i have bought this account from someone and have access to the email password and security questions... i have played on servers before and bought a rank on hypixel, the account is purchased
#1107 [23:59] <CapFan67> Torr, At the outset, let me state that Mojang does not recognize account transfers, so the account belongs to the original purchaser. Having said that, "demo" issues can usually be resolved by logging out and back into the launcher.