#1 [00:00] <CapFan67> Torr, To verify that the account is in tact, log into Mojang.com and view the account page. Under "my games", the Java Edition should be listed.
#2 [00:00] <Torr> how do i logout of the launcher
#3 [00:00] <CapFan67> Torr, Log out of the launcher by clicking your email in the upper right corner. A pull down menu will display with Logout as an option.
#4 [00:01] <Torr> on the website it says i need to purchase minecraft
#5 [00:01] <Torr> but i have played on servers before
#6 [00:01] <CapFan67> Torr, In that case, the Mojang account you're logging into does not have a Minecraft license.
#7 [00:02] <CapFan67> Torr, To recover your account, you'll need to contact Mojang Customer Support. Do you need a link?
#8 [00:02] <Torr> i have played on servers though and it used to be able to log me in
#9 [00:02] <CapFan67> Torr, Note: If you didn't purchase this account from Mojang, it's possible the original owner has recovered their account. Only Mojang will know.
#10 [00:03] <Torr> will they be able to tell me?
#11 [00:03] <CapFan67> Torr, Regardless of what you used to do, if it doesn't show the Java Edition license when you log into Mojang.com, then you need to contact Mojang Support for help.
#12 [00:03] <CapFan67> Torr, First, you will need to demonstrate original ownership. Then they will help you recover control of the account.
#13 [00:04] <Torr> How do i show original ownership
#14 [00:04] <CapFan67> Torr, Normally, you do that with the transaction ID provided during the original purchase.
#15 [00:05] <Torr> i didnt originally purchase the account, i bought it off a guy
#16 [00:05] <Torr> but i have access to the account email and password and security queestions
#17 [00:06] <CapFan67> Torr, The account belongs to the original purchaser, who may have reclaimed their account. In any event, for you to regain access to the account, you'll need to demonstrate original ownership.
#18 [00:07] <CapFan67> Torr, If you know the person who owned the account (a friend for example), have them recover the account. If it was a stranger, my guess is you've been scammed.
#19 [00:07] <Torr> i still have contact with him
#20 [00:07] <Torr> he said he doesnt know whats happening
#21 [00:07] <CapFan67> Torr, Great! Recruit their help in recovering their account.
#22 [00:07] <Torr> what should i ask him to do
#23 [00:08] <CapFan67> Torr, Find the Transaction ID. Here is the help page on the subject:
#24 [00:08] <CapFan67> ??> Torr account/trans-id
#25 [00:08] <Absol> Torr: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#26 [00:09] <Torr> do i sent that to him
#27 [00:10] <CapFan67> Torr, The mission is to find/recover the Transaction ID. That's the help page on the subject. You know the situation, and can best decide.
#28 [00:10] <Torr> thank you
#29 [00:53] * WhiteRose2602 [webchat@static-50-53-101-85.bvtn.or.frontiernet.net] has joined #minecrafthelp
#30 [00:54] <WhiteRose2602> the game keeps crashing whenever i try to play
#31 [00:56] * Liam3 [webchat@host86-138-134-173.range86-138.btcentralplus.com] has joined #minecrafthelp
#32 [00:56] <Liam3> i would like a refund please
#33 [00:58] <Liam3> is it possible if i could get a refund please?
#34 [00:59] <Andrio> ??> Liam3 account/refund
#35 [01:00] <Absol> Liam3: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#36 [01:00] <Liam3> how do i claim my refund?
#37 [01:00] <Liam3> how do i claim my refund?
#38 [01:01] * WhiteRose2602 [webchat@static-50-53-101-85.bvtn.or.frontiernet.net] has left #minecrafthelp
#39 [01:01] * WhiteRose2602 [webchat@static-50-53-101-85.bvtn.or.frontiernet.net] has joined #minecrafthelp
#40 [01:01] * WhiteRose2602 [webchat@static-50-53-101-85.bvtn.or.frontiernet.net] has joined #minecrafthelp
#41 [01:02] * Liam3 [webchat@host86-138-134-173.range86-138.btcentralplus.com] has left #minecrafthelp
#42 [01:05] * Liam0 [webchat@host86-138-134-173.range86-138.btcentralplus.com] has joined #minecrafthelp
#43 [01:06] <Liam0> hello is it possible if i could get a refund please?
#44 [01:08] <CapFan67> ??> Liam0 account/refund
#45 [01:08] <Absol> Liam0: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#46 [01:10] * jojoelte [webchat@client-201.240.63.163.speedy.net.pe] has joined #minecrafthelp
#47 [01:10] <CapFan67> Liam0, This is a volunteer technical support channel. We aren't Mojang, and we can't issue refunds. The best we can do is direct you to the help page.
#48 [01:10] <jojoelte> Hello all, Im having the following issu
#49 [01:10] <jojoelte> Hello all, Im having the following issue
#50 [01:10] <jojoelte> liblwjgl.dylib not found in java.library.path
#51 [01:11] <jojoelte> im using a mac
#52 [01:11] <jojoelte> how can i resolve it?
#53 [01:20] * Liam0 [webchat@host86-138-134-173.range86-138.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#54 [01:47] * casa144 [webchat@216.162.47.75] has joined #minecrafthelp
#55 [01:47] <casa144> Hello
#56 [01:48] <casa144> I have a problem with downloading Minecraft Java Edition for 1.8 1.9 and 1.10 it seems that I cannot download a file called netty-1.6.jar
#57 [01:57] * casa144 [webchat@36.71.235.90] has joined #minecrafthelp
#58 [02:01] <casa144> Sorry, I closed the tab
#59 [02:13] * Dadman [webchat@1.158.186.218.starhub.net.sg] has joined #minecrafthelp
#60 [02:14] <Dadman> Hi Guys, I downloaded Minecraft Java edition on my laptop, but my minecraft on my android S8+ can't find each other.
#61 [02:14] <Dadman> Laptop version is 1.13
#62 [02:15] <Dadman> Was i meant to download the minecraft windows 10 version?
#63 [02:15] <Dadman> S8+ version is 1.1
#64 [02:15] <Dadman> but no new updates
#65 [02:17] <Dadman> Any advice on what i should do?
#66 [02:29] * Bee [webchat@75-172-115-126.tukw.qwest.net] has joined #minecrafthelp
#67 [02:30] <Bee> Hi, I"m launching Minecraft to be greeted by a white screen. If I resize the window, I briefly see the login fields. When I try to type, the launcher freezes and I have not reponding problems. Any tips?
#68 [02:34] * Bee [webchat@75-172-115-126.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#69 [02:42] * MrJekson [webchat@212.172.84.185.ip.orionnet.ru] has joined #minecrafthelp
#70 [02:49] * also [webchat@net164-ip91.suvorovo.org] has joined #minecrafthelp
#71 [02:49] <also> Hello
#72 [02:51] <also> I have a problem with my minecraft server. It says Encontered a problem while converting the player save files on the cmd
#73 [02:53] * MrJekson [webchat@212.172.84.185.ip.orionnet.ru] has quit. (Quit: webchat.esper.net)
#74 [03:00] * saucii [webchat@58.173.233.22] has joined #minecrafthelp
#75 [03:01] <saucii> everytime i try and load minecraft on my macbook it crashes straight away before displaying the mojang logo
#76 [03:01] <saucii> im on mac OS X
#77 [03:02] <saucii> it says failed to write core dump
#78 [03:02] <saucii> core dump disabled
#79 [03:03] <saucii> hello?
#80 [03:03] * saucii [webchat@58.173.233.22] has quit. (Client Quit)
#81 [03:14] * saucii [webchat@58.173.233.22] has joined #minecrafthelp
#82 [03:14] <saucii> hello
#83 [03:16] <saucii> i have just downloaded minecraft and am trying to run 1.13.2 but everytime i try and run it, it crashes straight away. i am able to run other versions just not this one and i don't know how to fix it
#84 [03:16] <saucii> i am on mac OS X
#85 [03:19] <saucii> if someone could please answer that would be good
#86 [03:19] * saucii [webchat@58.173.233.22] has quit. (Quit: webchat.esper.net)
#87 [03:41] * Qlu [webchat@D4709800.rev.sefiber.dk] has joined #minecrafthelp
#88 [03:41] * Qlu [webchat@D4709800.rev.sefiber.dk] has quit. (Client Quit)
#89 [03:42] * saucii [webchat@58.173.233.22] has joined #minecrafthelp
#90 [03:43] <saucii> hello i have downloaded minecraft and i can't run 1.13.2, everytime i try and run it, it crashes straight away. i can run 1.9. in the crash report it says that failed to core dump and i am on Mac OS X
#91 [03:50] <saucii> hello?
#92 [03:51] <saucii> could you please not leave?
#93 [03:52] * Nagu [webchat@c64-175.i11-5.onvol.net] has joined #minecrafthelp
#94 [03:53] <saucii> nagu could you help
#95 [03:56] <Nagu> Good Morning, i am here looking for help myself sorry
#96 [03:59] <saucii> oh
#97 [03:59] <saucii> all good
#98 [03:59] <saucii> clarjon could you please help
#99 [04:11] * WodakPL [webchat@abss3.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#100 [04:11] <WodakPL> Hi, I recently reset my computer and the password and email to the minecraft premium account has been lost. My nickname for mc premium is WodakPL. As proof of my purchase, I have a pre-paid card. Thank you and count on a quick response
#101 [04:13] <WodakPL> Hi, I recently reset my computer and the password and email to the minecraft premium account has been lost. My nickname for mc premium is WodakPL. As proof of my purchase, I have a pre-paid card. Thank you and count on a quick response
#102 [04:17] * DjMaster2001 [webchat@91EC8E87.dsl.pool.telekom.hu] has joined #minecrafthelp
#103 [04:17] <DjMaster2001> Hello!
#104 [04:17] <WodakPL> hello
#105 [04:18] <DjMaster2001> I have a problem. I lost my minecraft email so i can't migrate my account, and on top of that i bought the game 7-8 years ago, so it is nearly imposible to track my Transaction ID. Can i do something? I know my username, password and security questions
#106 [05:37] * Spueezei [webchat@p4FDBC8B6.dip0.t-ipconnect.de] has joined #minecrafthelp
#107 [05:38] <Spueezei> Hello
#108 [05:38] <Spueezei> When I try to login my Minecraft launcher it says unable to fetch server status with a sad red face at the top.
#109 [05:39] <Spueezei> and at the bottom it says could not connect to server.
#110 [05:41] <Spueezei> never mind now it works...
#111 [05:41] * Spueezei [webchat@p4FDBC8B6.dip0.t-ipconnect.de] has quit. (Client Quit)
#112 [06:00] * Tazer6 [webchat@cpc126992-macc4-2-0-cust31.1-3.cable.virginm.net] has joined #minecrafthelp
#113 [06:04] <Tazer6> hello, i was just wondering is it normal for when moving something in the inventory for the number next to it to go slightly upward and have to forcefully press down on the mouse in order to move it unable to switch tow items around?
#114 [06:05] <Tazer6> i have been playing for a while and this feature is REALLY annoying me
#115 [06:06] * HP [webchat@62.1.219.132.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#116 [06:06] <HP> hello
#117 [06:07] <HP> is anyone available?
#118 [06:09] <Tazer6> what do you mean
#119 [06:10] <HP> i need help with something
#120 [06:11] * Anhsirk [webchat@49.37.204.142] has joined #minecrafthelp
#121 [06:11] <Tazer6> so do i
#122 [06:12] <Anhsirk> We have just purchased the Java Edition, the game crashes with the following message "65542: WGL: The driver does not appear to support OpenGL"
#123 [06:16] * Anhsirk [webchat@49.37.204.142] has quit. (Quit: webchat.esper.net)
#124 [06:17] <HP> helloooooo?
#125 [06:19] <HP> Galaxy_2Alex
#126 [06:23] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#127 [06:27] <HP> is nobody here?
#128 [06:27] <HP> is nobody here?
#129 [06:34] * HP [webchat@62.1.219.132.dsl.dyn.forthnet.gr] has left #minecrafthelp
#130 [06:35] * Scabbz [webchat@b0f98fae.bb.sky.com] has joined #minecrafthelp
#131 [06:39] <Scabbz> I had problems with my world saving so I was told to try and make my Minecraft world's save not read-only. I did so and my game was crashing when I tried to load into that world. I posted the crash report on the Minecraft Forums and was lead to a support page telling me to delete a file called sesssion.lock in the world's save folder. I did so, and
#132 [06:39] <Scabbz> it did allow me to play in the world again, however the entire world was reset back to how it was when it was first generated. I always copy the world before editing anything or deleting any files just in case.
#133 [06:57] * Loftiger12 [webchat@2.31.206.99] has joined #minecrafthelp
#134 [06:58] * Nagu [webchat@c64-175.i11-5.onvol.net] has quit. (Quit: webchat.esper.net)
#135 [06:58] <Loftiger12> I've been getting this error pop up whenever I try to load into a singleplayer world. I've uninstalled every type of antivirus on my system, including disabling Windows Defender. This is the error: The game crashed whilst updating screen events
#136 [06:58] <Loftiger12> Error: java.lang.IllegalStateException: failed to create a child event loop
#137 [06:59] <Loftiger12> Any way of sorting it?
#138 [07:04] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#139 [07:04] * Loftiger12 [webchat@2.31.206.99] has quit. (Quit: webchat.esper.net)
#140 [07:14] * derekz96 [webchat@91.242.55.204] has joined #minecrafthelp
#141 [07:16] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#142 [07:19] <derekz96> Help me please. I downloaded the installer from the official site. Installed. I launch the launcher and see that the details are not being downloaded, only a black window, but by holding the mouse, I notice that there are places where you can enter something, and places that you can click on. But at the same time nothing is visible. I have already
#143 [07:19] <derekz96> updated java and reinstalled the launcher. did not help
#144 [07:34] * Tazer6 [webchat@cpc126992-macc4-2-0-cust31.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#145 [07:42] * Bruh [webchat@host-92-3-185-212.as43234.net] has joined #minecrafthelp
#146 [07:43] <Bruh> It says I can only play the demo when I put in a code for the game
#147 [07:45] * ratttttt [webchat@cpe-173-92-213-70.carolina.res.rr.com] has joined #minecrafthelp
#148 [07:45] * ratttttt [webchat@cpe-173-92-213-70.carolina.res.rr.com] has quit. (Client Quit)
#149 [07:45] <Morpheus> ??> derekz96 tools/hjt
#150 [07:45] <Absol> derekz96: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#151 [07:45] <Absol> derekz96: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#152 [07:46] <Bruh> what
#153 [07:47] <Morpheus> ??> Bruh launcher/relog
#154 [07:47] <Absol> Bruh: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#155 [07:47] <Morpheus> Scabbz, Hey. As far as I know that is the only way to solve your issue
#156 [07:49] * Dinobuddy [webchat@S01061cabc06a2ba3.ed.shawcable.net] has joined #minecrafthelp
#157 [07:49] <Bruh> doesnt work
#158 [07:49] <Bruh> brb
#159 [07:49] <Scabbz> would there be any way to get the world data with all of the blocks i've placed and broken, and transfer it to a reset world?
#160 [07:49] <Morpheus> Scabbz, There may be, but I'm not that experienced in transferring world data
#161 [07:49] <Scabbz> i see
#162 [07:50] <Morpheus> Bruh, You said you were redeeming a code, are you using this website to do so? https://account.mojang.com/redeem
#163 [07:54] <Bruh> I did it on the xbox app on my pc
#164 [07:54] * DarkWolffeA4 [webchat@c-68-61-72-223.hsd1.mi.comcast.net] has joined #minecrafthelp
#165 [07:54] <Bruh> it was for windows 10
#166 [07:54] <Bruh> I tried on that wesbite you gave me and it says it's already redeemed
#167 [07:55] <Morpheus> Bruh, Ah ok. I don't know much about windows 10 edition but I would try the forums: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#168 [07:55] <Bruh> ok two tics
#169 [07:55] <Morpheus> Log out and back into your xbox account to see if you have already redeemed the code and it's just slow at updating
#170 [07:56] <Morpheus> Scabbz, Can you try it without optifine? See if you get the same crash
#171 [07:56] <Morpheus> I've got to go for lunch
#172 [07:56] * Morpheus waves
#172 [07:56] <Scabbz> i'll try that
#173 [07:57] <Scabbz> didn't work rip
#174 [07:57] <DarkWolffeA4> I'm downloading stock java minecraft onto a usb, but during the first running process, an error message came from the launcher saying ".close6.ogg" couldnt be downloaded from the minecraft resources url. Any ideas how to fix? I have the error report if its needed.
#175 [07:58] * SlimeCoGamingMc [webchat@ool-182db3b1.dyn.optonline.net] has joined #minecrafthelp
#176 [07:58] * Lord_of_Life_ [~Lord@77.28.173.194] has joined #minecrafthelp
#177 [07:58] <SlimeCoGamingMc> I need help boisss
#178 [07:58] * DarkWolffeA4 [webchat@c-68-61-72-223.hsd1.mi.comcast.net] has quit. (Client Quit)
#179 [07:59] <derekz96> Absol https://paste.ubuntu.com/p/j9KkwBjN4D/
#180 [07:59] <SlimeCoGamingMc> Help me
#181 [08:00] * SlimeCoGamingMc [webchat@ool-182db3b1.dyn.optonline.net] has quit. (Client Quit)
#182 [08:00] * Lord_of_Life [~Lord@77.28.161.30] has quit. (Ping timeout: 198 seconds)
#183 [08:02] <Bruh> I need helppppppp
#184 [08:02] <Bruh> still says dmeo
#185 [08:02] <Bruh> demo
#186 [08:04] <Bruh> help
#187 [08:04] <DjMaster2001> I have a problem. I lost my minecraft email so i can't migrate my account, and on top of that i bought the game 7-8 years ago, so it is nearly imposible to track my Transaction ID. Can i do something? I know my username, password and security questions
#188 [08:05] <Bruh> Can I just trade my redeem code in for like the java edition cuz this is pissing me off
#189 [08:05] <Absol> Bruh: Please keep it civil
#190 [08:06] <Bruh> I have 2 codes as well
#191 [08:15] <Bruh> someone help
#192 [08:16] * leo [webchat@109-170-196-219.xdsl.murphx.net] has joined #minecrafthelp
#193 [08:16] * leo is now known as Guest97017
#194 [08:18] <Guest97017> hello I have been trying to log into my old minecraft account but seem to have forgot the password. I tried the confirmation email and no email came and I am positive it is the correct address. I do not know what to do.
#195 [08:22] * Bruh [webchat@host-92-3-185-212.as43234.net] has quit. (Quit: webchat.esper.net)
#196 [08:24] * FEGTKGJRHW [webchat@dslb-188-110-075-192.188.110.pools.vodafone-ip.de] has joined #minecrafthelp
#197 [08:25] * FEGTKGJRHW [webchat@dslb-188-110-075-192.188.110.pools.vodafone-ip.de] has quit. (Client Quit)
#198 [08:41] * derekz96 [webchat@91.242.55.204] has quit. (Quit: webchat.esper.net)
#199 [09:11] * mooshroom [mooshroom@2.120.165.151] has joined #minecrafthelp
#200 [09:13] * DjMaster2001 [webchat@91EC8E87.dsl.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#201 [09:34] * azzayu [webchat@per34-1-82-246-89-28.fbx.proxad.net] has joined #minecrafthelp
#202 [09:34] <azzayu> i need help
#203 [09:34] <azzayu> pls
#204 [09:34] <azzayu> im triying to get minecraft 1.13.2 but i cant download it
#205 [09:35] <CapFan67> azzayu, Give me 5 minutes and I'll be in channel
#206 [09:35] <azzayu> how to get 1.13.2 to download?
#207 [09:35] <azzayu> k
#208 [09:36] <azzayu> Impossible d'enregistrer le téléchargement. en_gb.json is what its teeling me
#209 [09:38] * liletoal [webchat@host71-132-dynamic.249-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#210 [09:39] <azzayu> i cannot download minecraft 1.13.2 from the launcher
#211 [09:40] <azzayu> can u help me?
#212 [09:40] <azzayu> oh it seems to work now
#213 [09:40] <azzayu> all i had to do was get rid of the version file and restsart the dowload
#214 [09:40] <azzayu> well thks anyways
#215 [09:41] <azzayu> bye
#216 [09:41] <liletoal> hi i have a problem on loggin to the game.... i start the game it does at first open, but after it crash and give me the error:java.lang.StackOverflowError: Initializing game
#217 [09:55] <CapFan67> liletoal, Let's take a look at the error:
#218 [09:55] <CapFan67> ??> liletoal launcher/log
#219 [09:55] <Absol> liletoal: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#220 [10:02] * WodakPL [webchat@abss3.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#221 [10:02] * Scabbz [webchat@b0f98fae.bb.sky.com] has quit. (Quit: webchat.esper.net)
#222 [10:13] <Morpheus> Guest97017, Hey. Have you tried to reset your password?
#223 [10:32] * trybow [webchat@sme38-1-78-195-240-52.fbx.proxad.net] has joined #minecrafthelp
#224 [10:33] * DisDrontiK_ [webchat@85.208-31-94.telenet.ru] has joined #minecrafthelp
#225 [10:33] <DisDrontiK_> Привет
#226 [10:33] <DisDrontiK_> попогите пожалуйста
#227 [10:33] <DisDrontiK_> помогите*
#228 [10:33] <Morpheus> https://translate.google.com/#view=home&op=translate&sl=en&tl=ru
#229 [10:34] <Morpheus> Use that to speak to us, this is an english only support :)
#230 [10:34] <DisDrontiK_> Okkey
#231 [10:34] * Michelle [webchat@CPEa84e3fc58103-CMa84e3fc58100.cpe.net.cable.rogers.com] has joined #minecrafthelp
#232 [10:34] <trybow> Hello I've an issue. I can't access to my account, so i need to respond to the 3 questions about me, but Iit was a long time ago so I can't remember the answers. Moreover I can't acess to the email adress relied to my account.
#233 [10:35] * BriolySugarBaby [webchat@net-2-32-8-103.cust.vodafonedsl.it] has joined #minecrafthelp
#234 [10:35] <DisDrontiK_> I forgot my mail from my account
#235 [10:35] <Morpheus> ??> tyteen4a03 account/send-email
#236 [10:35] <Absol> tyteen4a03: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#237 [10:35] <Absol> tyteen4a03: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#238 [10:35] <Morpheus> ??> DisDrontiK_ account/reset-email
#239 [10:35] <Absol> DisDrontiK_: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#240 [10:36] <BriolySugarBaby> Sorry, but can you pay the realms with paysafecards? Because 1 year ago I had bought with paysafecrad but now there is no option for paysafecard anymore
#241 [10:36] <Morpheus> BriolySugarBaby, I don't think you can anymore, I had a look at the payment options a few days ago and couldn't find an option for it
#242 [10:37] * trybow [webchat@sme38-1-78-195-240-52.fbx.proxad.net] has quit. (Client Quit)
#243 [10:37] <BriolySugarBaby> vafanculo
#244 [10:38] <DisDrontiK_> Morpheus, go to private chat
#245 [10:38] <Morpheus> ??> DisDrontiK_ scold/pm
#246 [10:38] <Absol> DisDrontiK_: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#247 [10:39] <DisDrontiK_> Morpheus, I do not have access to the mail, it's daddy, and he is away
#248 [10:39] <Morpheus> DisDrontiK_, You can wait for him to come back, or I can give you mojangs contact information so they can change it for you. Mojang do have a 1 month response time right now though
#249 [10:40] <DisDrontiK_> I know all the data, the password and past nicks, but there is no mail :(
#250 [10:42] <DisDrontiK_> can you give me my email address from the account, and I’ll drop all other data in my personal chat to prove that this is my account, please?
#251 [10:42] <Morpheus> DisDrontiK_, Do not put any personal information in this chat!
#252 [10:42] <Morpheus> We are not mojang and can't do anything with your account. You will need to email them
#253 [10:43] <Morpheus> ??> DisDrontiK_ account/send-email
#254 [10:43] <Absol> DisDrontiK_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#255 [10:43] <Absol> DisDrontiK_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#256 [10:44] <DisDrontiK_> thanl you
#257 [10:44] <DisDrontiK_> okey
#258 [10:45] * BriolySugarBaby [webchat@net-2-32-8-103.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#259 [10:46] <DisDrontiK_> I remembered the mail, oh my goodness, thanks
#260 [11:07] * fs9_ [webchat@bcdd6cf3.skybroadband.com] has joined #minecrafthelp
#261 [11:07] <fs9_> hello
#262 [11:07] <Morpheus> fs9_, Hey. How can we help?
#263 [11:08] <fs9_> umm i have been given a code for minecraft and it has been on the placing order screen for ages now is there any chance i could know when it will be finished
#264 [11:08] <Morpheus> fs9_, Where did you get the code from?
#265 [11:08] <fs9_> i can tell you the code if you want
#266 [11:08] <fs9_> my friend
#267 [11:09] <Morpheus> fs9_, Don't tell me the code, but where did your friend purchase it from?
#268 [11:09] <fs9_> i dont know
#269 [11:10] <Morpheus> ??> fs9_ account/payment/scam
#270 [11:10] <Absol> fs9_: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#271 [11:10] <Absol> fs9_: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#272 [11:11] <fs9_> so what shall i do?
#273 [11:12] <Morpheus> fs9_, Ask your friend where he bought the gift card from, if it was from amazon or mojang.com then come back for further help
#274 [11:12] <fs9_> ok
#275 [11:13] * Kid02 [webchat@host50-21-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#276 [11:14] <fs9_> ok he said it was a while ago when he got it but it was either from ebay or amazon
#277 [11:17] <CapFan67> fs9_, "ebay" would most certainly be a fraudulent code/sale. Minecraft doesn't go on sale, so anytime you see it sold for less than retail price, you can be absolutely sure you're seeing a fake or stolen code.
#278 [11:18] <fs9_> ok but would it be placing an order if that was the case
#279 [11:20] <Kid02> Hi i have a problem with the multiplayer
#280 [11:20] <Morpheus> Kid02, Hey. What's the issue?
#281 [11:21] <fs9_> hey can u respond to my problem after
#282 [11:22] <Kid02> To explain my problem I should show it through screens. Can images be sent here?
#283 [11:23] * HelpDynamoOut [webchat@host-89-243-117-57.as13285.net] has joined #minecrafthelp
#284 [11:23] <HelpDynamoOut> Hi
#285 [11:23] <HelpDynamoOut> Anyone there?
#286 [11:23] <fs9_> hi
#287 [11:23] <HelpDynamoOut> Yo.
#288 [11:23] <Kid02> Hi
#289 [11:24] <fs9_> can u sort out my problem
#290 [11:24] <fs9_> u can sort out kid02s first
#291 [11:24] <HelpDynamoOut> Ok basically. I know for a fact I have been hacked but I don't know my authentication code from when i bought the game
#292 [11:24] <HelpDynamoOut> Bro i need help myself
#293 [11:24] <fs9_> ok
#294 [11:24] <HelpDynamoOut> My account has 100 % been hacked
#295 [11:24] <HelpDynamoOut> and I am really depressed
#296 [11:25] <fs9_> rip
#297 [11:26] <CapFan67> fs9_, Just to be clear, we are volunteer technical support for Java Edition issues. If you have an account issue, we can't help too much. The bigger issue here is, you don't know where you got the code, and we have no way to know if it's valid. You may need to chat with support. Before you do so, you'll need to know the source of the code from your friend. Otherwise, since it's not a technical issue playing the game, there isn't much
#298 [11:26] <CapFan67> we can do.
#299 [11:26] <HelpDynamoOut> I see
#300 [11:26] <CapFan67> HelpDynamoOut, That message was for fs9_
#301 [11:27] <HelpDynamoOut> Where can I chat with support?
#302 [11:27] <HelpDynamoOut> Well it appears to apply to me too
#303 [11:27] <fs9_> ok i have the code is there anyone i can send it too to see if it is valid
#304 [11:27] * Wolfty [webchat@97-83-145-144.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#305 [11:27] <CapFan67> HelpDynamoOut, Having said that, if you are *sure* that your account has been hacked, I can give you the link to submit a support request from Mojang.
#306 [11:27] * Na [webchat@89-80-255-67.abo.bbox.fr] has joined #minecrafthelp
#307 [11:27] <CapFan67> ??> HelpDynamoOut hacked
#308 [11:27] <CapFan67> ??> HelpDynamoOut account/hacked
#309 [11:28] <Wolfty> My skin wont change even after I waited overnight and i got a steve skin. Can you help please?
#310 [11:28] <Absol> HelpDynamoOut: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#311 [11:28] <Absol> HelpDynamoOut: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#312 [11:28] <HelpDynamoOut> CapFan67 I think I already did that. Only problem is like I said... I have waded thru years of email histopry and found no trace of Mojang's authentication code for minecraft
#313 [11:28] <Na> Bonjour je n'arrive pas à me connecter au compte minecraft pour acheter le jeu
#314 [11:28] <CapFan67> HelpDynamoOut, Ah. Here's the page to help you recover your transaction code:
#315 [11:28] <fs9_> can i send the code to anyone to see if it is valid
#316 [11:28] <CapFan67> ??> HelpDynamoOut account/trans-id
#317 [11:28] <Absol> HelpDynamoOut: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#318 [11:28] <HelpDynamoOut> I will give it a try then thanks mate
#319 [11:29] <CapFan67> fs9_, Again, we are VOLUNTEERS. We are not Mojang. You'll need to contact them with your code and account issue.
#320 [11:29] <fs9_> ok where can i contact them too
#321 [11:29] <CapFan67> ??> fs9_ account/send-email
#322 [11:29] <Absol> fs9_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#323 [11:29] <Absol> fs9_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#324 [11:29] <HelpDynamoOut> Ouch. Doesn't work because the hacker changed the email my account is associated with... :(
#325 [11:29] <Wolfty> My Minecraft skin wont change. Can someone please help me?
#326 [11:29] <fs9_> ok thank you
#327 [11:30] <CapFan67> HelpDynamoOut, It will work. Make sure you reference the original email associated with the account. They keep those records.
#328 [11:30] * fs9_ [webchat@bcdd6cf3.skybroadband.com] has quit. (Quit: webchat.esper.net)
#329 [11:30] <HelpDynamoOut> You serious?!
#330 [11:30] * liletoal [webchat@host71-132-dynamic.249-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#331 [11:30] * Wolfty [webchat@97-83-145-144.dhcp.eucl.wi.charter.com] has quit. (Client Quit)
#332 [11:30] <Na> I can not connect to minecraft to buy the game
#333 [11:31] <HelpDynamoOut> Btw I think I know why it was hacked. I was really foolish and decided to use this website called FreeMC hosts and it is really dodgy :(
#334 [11:31] <CapFan67> Na, You are unable to log into Minecraft.net? What happens when you try?
#335 [11:31] <CapFan67> HelpDynamoOut, On that subject, what makes you sure it's been hacked?
#336 [11:32] * Anonymous4 [webchat@108-218-189-246.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#337 [11:32] * Alex3 [webchat@007-050-158-163.dynamic.caiway.nl] has joined #minecrafthelp
#338 [11:32] <Alex3> Hello
#339 [11:33] <Anonymous4> hello
#340 [11:33] <HelpDynamoOut> name has been changed. My email is no longer associated with the account at all, and someone was on Hypixel on the 6th of April when I havent touched Minecraft in months
#341 [11:33] <Alex3> Tried to recover my password, any idea how long it takes to get the email?
#342 [11:33] <CapFan67> HelpDynamoOut, Ah, ok. Yup, that'll require Mojang's help to sort it out.
#343 [11:33] <Anonymous4> why does my minecraft keep crashing
#344 [11:34] <CapFan67> Alex3, So, you used the password reset, but did not get the email? Did you check your junk/spam folder?
#345 [11:34] <Alex3> yes and yes
#346 [11:34] <CapFan67> Anonymous4, Do you get an error number or description, or just "not responding"?
#347 [11:34] <Anonymous4> "not responding"
#348 [11:34] <Kid02> Can someone help me?
#349 [11:34] <CapFan67> Alex3, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#350 [11:34] <CapFan67> Alex3, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#351 [11:34] <CapFan67> ??> Alex3 account/send-email
#352 [11:34] <Absol> Alex3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#353 [11:34] <Absol> Alex3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#354 [11:35] <Alex3> ty i will read up
#355 [11:35] <CapFan67> Anonymous4, That's sometimes caused by incompatible software. Let's see what's running:
#356 [11:35] <Na> there is written to create a mojang account, I go on log in because I already have a gmail account. There is the page to connect, I put my email and password, I click on Connect, there is captcha together, nothing happens
#357 [11:35] <CapFan67> ??> Anonymous4 tools/hjt
#358 [11:35] <Absol> Anonymous4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#359 [11:35] <Absol> Anonymous4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#360 [11:35] <CapFan67> Na, You may have a browser or adblocker issue. Have you tried logging in from a different device, such as your mobile?
#361 [11:36] <CapFan67> Kid02, What do you need help with?
#362 [11:36] * Anonymous4 [webchat@108-218-189-246.lightspeed.frsnca.sbcglobal.net] has quit. (Client Quit)
#363 [11:36] <Alex3> sent an email with transaction ID, so i will find out when its resolved :)
#364 [11:36] <CapFan67> Alex3, Best of luck with the recovery.
#365 [11:36] <Alex3> havent played in years, curious to see whats changed
#366 [11:37] <Kid02> When I try to enter the hypixel server (or any other server) I always get the message "io.netty.channel.AbstractChannel $ AnnotatedConnectException: Connection timed out: no further information"
#367 [11:37] <HelpDynamoOut> How can I get my Braintree transaction ID?
#368 [11:38] <CapFan67> Kid02, That would imply a poor network connection to the server. It could also be VPN software, though it doesn't appear that you're behind a VPN at the moment.
#369 [11:38] <Kid02> What is VPN?
#370 [11:39] <CapFan67> HelpDynamoOut, Reviewing your credit card history for the transaction. Otherwise, as the website mentions, contact Mojang with the information the list.
#371 [11:39] <CapFan67> Kid02, Software to hide you and/or make you anonymous on the Internet.
#372 [11:39] * bordmouse [webchat@CPEbc4dfb290043-CMbc4dfb290040.cpe.net.cable.rogers.com] has joined #minecrafthelp
#373 [11:39] <HelpDynamoOut> Thanks man
#374 [11:39] <Kid02> Does it mean that this problem is caused by my poor connection?
#375 [11:39] <Na> I just removed the adblocker, and nothing, I will try as you advised me on another device
#376 [11:41] <CapFan67> Kid02, Timeouts discussed here are usually a badly setup server. In the case of Hypixel, the cause more likely a poor connection.
#377 [11:41] * El_BiscuitOff [webchat@185.165.33.231] has joined #minecrafthelp
#378 [11:41] <Kid02> Ouh...
#379 [11:41] <CapFan67> Kid02, It's also *possible* that a firewall on your computer or router is blocking traffic, but that would only be likely if *every* server did this.
#380 [11:41] <HelpDynamoOut> Can Mojang really see that my email address was the old one associated with my MC account that has been hacked?
#381 [11:41] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#382 [11:41] <HelpDynamoOut> Because if they can, I might just be saved
#383 [11:42] <CapFan67> HelpDynamoOut, Their records will be complete. If you contact them with the original email, they will know.
#384 [11:42] <CapFan67> HelpDynamoOut, ..and, again, as noted on the webpage: "you can instead provide the name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase."
#385 [11:42] * girl [webchat@244-227-105-162.south.dsl.telkomsa.net] has joined #minecrafthelp
#386 [11:43] * imthe1337 [webchat@host109-151-208-210.range109-151.btcentralplus.com] has joined #minecrafthelp
#387 [11:43] <girl> I had a minecraft account wayy back in the beta and stuff but cannot remember my username
#388 [11:43] <imthe1337> hey
#389 [11:43] <Na> actually it works on a cell phone, but i want to buy the minecraft game for my computer, i allow the site on java and on adblocker
#390 [11:43] <Kid02> So even when I click the realm button and it says "please try restarting Minecraft" is it caused by my poor connection?
#391 [11:43] <imthe1337> i cant log into the ste
#392 [11:44] <CapFan67> girl, If you have a legacy account, but don't know your username, you'll need to contact Mojang. Do you need a link?
#393 [11:44] <girl> yes please
#394 [11:44] * El_BiscuitOff [webchat@185.165.33.231] has quit. (Client Quit)
#395 [11:44] <CapFan67> Na, You can create the account with your mobile on Mojang.com or minecraft.net, then download the game with your computer. Java Edition only requires your account email and password to play.
#396 [11:45] * dill [webchat@109.255.207.162] has quit. (Quit: webchat.esper.net)
#397 [11:45] <CapFan67> imthe1337, What happens when you try?
#398 [11:45] <HelpDynamoOut> Ok sent an email. Might not be enough so I'll send another if they aren't convinced by this first one. Out of interest, how long does it usually take for them to reply?
#399 [11:45] <CapFan67> ??> girl account/send-email
#400 [11:45] <Absol> girl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#401 [11:45] <Absol> girl: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#402 [11:46] <girl> thank you
#403 [11:46] * girl [webchat@244-227-105-162.south.dsl.telkomsa.net] has quit. (Client Quit)
#404 [11:46] <CapFan67> HelpDynamoOut, The link I provided above has a second link with the current delay.
#405 [11:46] * Kid02 [webchat@host50-21-dynamic.182-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#406 [11:47] * imthe1337 [webchat@host109-151-208-210.range109-151.btcentralplus.com] has quit. (Client Quit)
#407 [11:47] <CapFan67> imthe1337, Keep chat in this channel. That response usually indicates malicious software having been run on your PC, redirecting logins. Let's look:
#408 [11:47] <HelpDynamoOut> Nah, I mean you seem like a pretty experienced guy yourself... How long should I expect to be waiting for a reply?
#409 [11:48] <CapFan67> HelpDynamoOut, Don't discount the link. It tells you *exactly* what day they're processing today, and is updated every day. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#410 [11:49] <CapFan67> HelpDynamoOut, When the date on that page reaches the day you submitted your ticket, you should expect a response.
#411 [11:49] <HelpDynamoOut> But that day is today
#412 [11:49] <HelpDynamoOut> and after that it says the follwoing: We thank you for your patience and will get to each case as quickly as possible.
#413 [11:49] <CapFan67> Today is *not* March 14th.
#414 [11:49] <HelpDynamoOut> how quickly? it doesn't say lol which is why I was calling upon your wisdom and experience
#415 [11:50] <HelpDynamoOut> ah crap
#416 [11:50] <HelpDynamoOut> sorry
#417 [11:50] <CapFan67> HelpDynamoOut, ...and thus why I can't guess. That date moves forward and backwards depending on the load of tickets submitted.
#418 [11:50] <HelpDynamoOut> Looks like I am gonna be waiting a month
#419 [11:50] <CapFan67> HelpDynamoOut, A month is probably a good ballpark.
#420 [11:51] <HelpDynamoOut> damn should have taken my time with that form... can i re do it? it discourages is but...
#421 [11:51] <HelpDynamoOut> it*
#422 [11:51] <CapFan67> HelpDynamoOut, No need. They will respond and tell you what they need from you. Then you will have a closer-to-realtime exchange with them.
#423 [11:52] <HelpDynamoOut> Lol in exactly one month I will have a barrage of about 40 exams so to be honest I don't know where I'd find the time :(
#424 [11:52] <HelpDynamoOut> Might have to just buy my cousin's account tbh
#425 [11:52] <bordmouse> hello guys can i get some help regarding my account failing to log in?
#426 [11:53] <HelpDynamoOut> Right here, Cap is your man...
#427 [11:53] <CapFan67> HelpDynamoOut, Be aware that Mojang doesn't recognize account transfers. It will always be your cousins account, from Mojang's point of view.
#428 [11:53] <HelpDynamoOut> and fan...
#429 [11:53] <CapFan67> bordmouse, What happens when you try?
#430 [11:53] <HelpDynamoOut> Ye that's fine
#431 [11:53] <bordmouse> I try to reset my password because i forgot it and mojang won't send me an email
#432 [11:54] <CapFan67> bordmouse, Did you check your spam/junk folder?
#433 [11:54] <HelpDynamoOut> OMG same bro. ExcpectI know ive been hacked lol
#434 [11:54] <HelpDynamoOut> Except*
#435 [11:54] <bordmouse> yep
#436 [11:54] <CapFan67> bordmouse, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#437 [11:54] <CapFan67> bordmouse, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#438 [11:54] <CapFan67> ??> bordmouse account/send-email
#439 [11:54] <Absol> bordmouse: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#440 [11:54] <Absol> bordmouse: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#441 [11:54] <HelpDynamoOut> Because my name has been changed to some random one and apparently I logged into Hypixel on 6th april when i havent touched MC since December :((((((((
#442 [11:55] <CapFan67> bordmouse, Short story is, once you stop receiving system emails, you must contact Mojang to resolve the issue.
#443 [11:55] <Na> I can not create an account from the phone
#444 [11:56] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has joined #minecrafthelp
#445 [11:56] <CorruptedCrimson> Hello
#446 [11:56] <CapFan67> Na, At what point does it fail?
#447 [11:56] <CorruptedCrimson> Who're you talking to?
#448 [11:56] <CapFan67> CorruptedCrimson, clearly I was talking to Na.
#449 [11:56] <bordmouse> i have already contacted mojang about a week ago saying that i cannot reset my password but no response still "(
#450 [11:57] <CorruptedCrimson> Oh, I didnt see the name, sorry.
#451 [11:57] <CapFan67> bordmouse, You have a bit longer to wait. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#452 [11:57] <CapFan67> CorruptedCrimson, What can we help you with?
#453 [11:57] <HelpDynamoOut> Guys, can I give you the name that my hacker changed my account's to... It is: "Skykiill" and when I just searched that into google right now, it came up with a steam profile! Shall i confront them or nah
#454 [11:57] <CorruptedCrimson> I'll tell you soon.
#455 [11:58] <bordmouse> i have found my transaction ID, can this help in anyway?
#456 [11:58] <Na> I register on minecraft.net because mojang.com does not make any registration, once registered they ask me to go to my email account to give the verification code but impossible to access my email account
#457 [11:58] <CapFan67> HelpDynamoOut, Be cautious. Usually, the person who ends up with the account isn't the thief. The thief sells them on ebay/g2g/etc. That person is likely some unwitting dupe, about to lose their account.
#458 [11:59] <CapFan67> bordmouse, Yes! Your transaction ID makes recovery easy. Use it when you fill out the form.
#459 [11:59] <HelpDynamoOut> WHat should I do man?> Should I friend req him? https://steamid.uk/profile/76561198174322887
#460 [11:59] <HelpDynamoOut> Skykiill
#461 [11:59] <CapFan67> Na, Wait, you can't access your email account? That's not an issue with Mojang.
#462 [12:00] <CapFan67> HelpDynamoOut, I would let Mojang handle the issue.
#463 [12:00] <HelpDynamoOut> Bro i cant wait a month
#464 [12:00] <CapFan67> HelpDynamoOut, You're asking my advise, and I'm giving it to you. You must decide what's best for you.
#465 [12:01] <HelpDynamoOut> This guy knowingly changed his name to skykiill unless he wanted to change it to something else but it was already taken
#466 [12:01] <HelpDynamoOut> ok
#467 [12:02] <CapFan67> Folks, I am just about out of time. I think I've wrapped up all the cases I was in the middle of. Hopefully another helper will glance in soon if anyone else needs further help.
#468 [12:02] <CapFan67> Otherwise, have a great day!
#469 [12:02] <CapFan67> *AFK*
#470 [12:06] * Kevin_7 [webchat@ipservice-092-208-131-136.092.208.pools.vodafone-ip.de] has joined #minecrafthelp
#471 [12:06] * HelpDynamoOut [webchat@host-89-243-117-57.as13285.net] has quit. (Quit: webchat.esper.net)
#472 [12:07] <Kevin_7> Is there a way to change my name without waiting 30Days? (Support)
#473 [12:07] <mattym> Kevin_7, No
#474 [12:07] <Kevin_7> With the staff?
#475 [12:07] <Na> i can access my email account, but trying to open a new account through my phone does not work
#476 [12:07] <mattym> Kevin_7, No
#477 [12:07] * Kevin_7 [webchat@ipservice-092-208-131-136.092.208.pools.vodafone-ip.de] has quit. (Client Quit)
#478 [12:09] <Na> 
#479 [12:09] <Na> by connecting with my old email on the phone I can access the purchase of the game minecraft, but I want to buy it for my computer and not my phone
#480 [12:10] <mattym> Na, As you were already told. If you make another account and buy it from minecraft.net it will be for the computer and not the phone.
#481 [12:11] <bordmouse> what form do i need to fill out, cap?
#482 [12:11] <CorruptedCrimson> Hello, so a few days ago, I setup a WAN server for 1.13.2, people CAN join, although it's pretty, I don't know? Buggy?, whenever someone of my friends try to join, they join, but they will only see the world for like a millisecond before they automatically leave for "Timed out" Sometimes they don't even see the world at all. While they are joining,
#483 [12:11] <CorruptedCrimson> it says "(insert username here) joined the game." from my perspective, as I am always able to join. But after like 10 seconds they automatically leave. I have allowed Minecraft through windows firewall, I have scanned with HijackThis, Malwarebytes & Malwarebytes AdWCleaner as I was told to by another guy. If they try many times enough, they will
#484 [12:11] <CorruptedCrimson> eventually join and actually stay on the server until they leave, please help!
#485 [12:11] <mattym> ??> bordmouse account/send-email
#486 [12:11] <Absol> bordmouse: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#487 [12:11] <Absol> bordmouse: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#488 [12:12] <Na> I can not open another account with my phone, can I buy the game with my phone with my old account that works?
#489 [12:13] <mattym> Na, No, you can only have one copy/license of the game per account.
#490 [12:13] <mattym> CorruptedCrimson, That means the connections between your network and theirs is not stable enough to be maintained.
#491 [12:13] <CorruptedCrimson> mattym How can I fix that?
#492 [12:14] <mattym> CorruptedCrimson, Its out of your control.
#493 [12:14] <CorruptedCrimson> Also does internet speed matter? I am promised 10 download 1 upload and I get 5 download 1 upload.
#494 [12:16] <mattym> CorruptedCrimson, Yes, and even at 10/1 it would not really be good enough to run a server.
#495 [12:16] <CorruptedCrimson> Well then, that must be the problem.
#496 [12:16] * Mat [webchat@d199-74-50-13.try.wideopenwest.com] has joined #minecrafthelp
#497 [12:18] <Na> this old account, I open it only a few days ago to buy the game minecraft on my computer, but it does not work from my computer but today it works from my phone, so could I buy minecraft from my phone for my computer, if so how to put the game so buy, on my computer?
#498 [12:18] <Mat> I can't migrate my account from 2010-2011 because I don't know the email and
#499 [12:18] <Mat> I can't get the transaction ID
#500 [12:18] <mattym> Mat, Have you checked all emails you may have used for the confirmation?
#501 [12:19] <mattym> Na, What makes it not work on the computer?
#502 [12:19] <Mat> The email would be my mothers, not mine. I know she doesn't use the same one from then
#503 [12:20] <mattym> Mat, Have you asked if she can still access the old one/s ?
#504 [12:20] <mattym> Mat, Because that will be your best and quickest way to resolve the issue.
#505 [12:21] <Na> that it's the question ?!
#506 [12:21] <Na> i don't know what
#507 [12:21] <CorruptedCrimson> Would 100 download be enough for a WAN server to be run?
#508 [12:21] <mattym> Mat, Because for the time frame you got it, without the ID or the email, you may not be able to recover it.
#509 [12:21] <mattym> Na, What does it say/do when you try on the PC?
#510 [12:22] <mattym> CorruptedCrimson, You need both good upload and download. Additionally a stable network. The reason your friends can sometimes connect and sometimes not, is because the network is not stable at all times.
#511 [12:22] <mattym> CorruptedCrimson, Your best bet would be to use a 3rd party host.
#512 [12:23] <Na> it does not say anything precisely, I press the button to connect and nothing happens
#513 [12:24] <CorruptedCrimson> mattym Wouldn't that require me to purchase a server?
#514 [12:24] <CorruptedCrimson> Actually I know about a server that is free but that you can have only for like a month or something
#515 [12:24] <mattym> CorruptedCrimson, Yes it would be a purchase.
#516 [12:25] <mattym> ??> Na tools/hjt
#517 [12:25] <Absol> Na: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#518 [12:25] <Absol> Na: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#519 [12:26] <Na> if I do it on another computer and it works, how can I get the game to put it on my computer?
#520 [12:26] <Mat> when i get into her email, would i still need the single email from 8 years ago?
#521 [12:27] <mattym> Mat, If you are sure its the correct email account, you can use it to recover the transaction-ID if you dont still have the confirmation email.
#522 [12:27] <Mat> okay, thank you
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#524 [12:40] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#525 [12:42] * havukalle [webchat@cable-roi-58c031-154.dhcp.inet.fi] has joined #minecrafthelp
#526 [12:42] <havukalle> HEllo
#527 [12:43] <Na> thank you for your response, but
#528 [12:43] <Na> I will try from another computer
#529 [12:43] * Na [webchat@89-80-255-67.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#530 [12:43] <havukalle> my minecraft keeps crashing when i join server or go to a world
#531 [12:43] <havukalle> help pls
#532 [12:43] <mattym> ??> havukalle launcher/log
#533 [12:43] <Absol> havukalle: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#534 [12:45] <havukalle> wait a moment
#535 [12:47] <havukalle> https://paste.ubuntu.com/p/YS3cWXT5wB/
#536 [12:49] <havukalle> what do i do
#537 [12:49] * haydenmcauley [webchat@c-73-188-165-181.hsd1.pa.comcast.net] has joined #minecrafthelp
#538 [12:49] <haydenmcauley> hi
#539 [12:50] <mattym> ??> havukalle tools/hjt
#540 [12:50] <Absol> havukalle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#541 [12:50] <Absol> havukalle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#542 [12:50] * Joe [webchat@199.68.53.178.static.fybercom.net] has joined #minecrafthelp
#543 [12:51] <havukalle> https://paste.ubuntu.com/p/Nzy3D5qfRP/
#544 [12:51] <havukalle> like this?
#545 [12:52] <Joe> Hi, I purchased minecraft java edition via Amazon.com in July 2018. I later deleted it and when i went to down load it again it tells me that the code I used has already been used (obviously, I used it before already) now i cant figure out how to download it again, Amazon tells me to talk to Mojang and Mojang doesnt have a customer service
#546 [12:52] <Joe> department.. any ideas?
#547 [12:53] <haydenmcauley> I have a problem where im trying to get mods and skins on minecraft and I have had this account since 2013 or so and I forget my security information and it wont send the request to change it to my main email salnbrenda@comcast.net and it sends it to haydenmcauley@comcast.net. can someone help?
#548 [12:53] <mattym> havukalle, Yes, there is a bit of malware causing your issue. Do the instructions Absol provides below.
#549 [12:53] <mattym> ??> havukalle av/adwcleaner
#550 [12:53] <Absol> havukalle: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#551 [12:53] <Absol> havukalle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#553 [12:54] <mattym> Joe, You just log in with your account.
#554 [12:54] <Joe> I cant download it to log in
#555 [12:55] <mattym> Joe, minecraft.net/download
#556 [12:57] <Joe> ok ill try that thank you!
#557 [12:57] * Joe [webchat@199.68.53.178.static.fybercom.net] has quit. (Quit: webchat.esper.net)
#558 [12:58] * havukalle [webchat@cable-roi-58c031-154.dhcp.inet.fi] has joined #minecrafthelp
#559 [12:58] <havukalle> ty boys minecraft workng again
#560 [12:59] * space [webchat@83.137.252.229] has joined #minecrafthelp
#561 [13:00] <space> i've just downloaded minecraft and the game opens fine, but upon creating a new world the game crashes. i've tried turning the computer off and on. i've tried uninstalling and reinstalling. nothing works.
#562 [13:01] <mattym> ??> space launcher/log
#563 [13:01] <Absol> space: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#564 [13:05] <space> https://paste.ubuntu.com/p/V5BtzqDXd2/
#565 [13:05] <space> cheers for helping mate
#566 [13:06] <mattym> space, Was that copied after the crash?
#567 [13:06] <space> yes
#568 [13:06] * Mightiest [webchat@d192-24-78-133.try.wideopenwest.com] has joined #minecrafthelp
#569 [13:07] <mattym> ??> space tools/hjt
#570 [13:07] <Absol> space: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#571 [13:07] <Absol> space: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#572 [13:07] <space> alright will do 2 secs
#573 [13:07] <Mightiest> I cant login to my account I think someone migrated my account and need help getting it back
#574 [13:08] <mattym> Mightiest, What happens when you try to log in?
#575 [13:08] <Mightiest> It says invalid password or username
#576 [13:09] <mattym> Mightiest, Have you tried to reset the password?
#577 [13:09] <Mightiest> Is there a way to resest my account to the original account it was migrated from?
#578 [13:09] <Mightiest> And i have and i never get the reset verifcation message
#579 [13:09] <mattym> ??> Mightiest account/send-email
#580 [13:09] <Absol> Mightiest: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#581 [13:09] <Absol> Mightiest: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#582 [13:10] <space> https://paste.ubuntu.com/p/wYgwqHP5YB/
#583 [13:11] <Mightiest> I couldnt find my trasaction ID really the only thing i could find was an Email saying my account has been migrated
#584 [13:11] <Mightiest> back in 2017
#585 [13:11] <mattym> space, There is some malware on the machine known to cause issues with the game. Do the following from Absol
#586 [13:11] <mattym> ??> space av/adwcleaner
#587 [13:11] <Absol> space: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#588 [13:11] <Absol> space: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#589 [13:11] <mattym> ??> Mightiest account/trans-id
#590 [13:11] <Absol> Mightiest: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#591 [13:12] <space> right will do cheers
#592 [13:16] * space [webchat@83.137.252.229] has joined #minecrafthelp
#593 [13:16] <space> im back did the clean and restart
#594 [13:16] <mattym> space, Try to run the game again.
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#596 [13:18] <space> thats done the trick matty, really appreciate it
#597 [13:22] * david6 [webchat@91-161-97-66.subs.proxad.net] has joined #minecrafthelp
#598 [13:23] <david6> Bonjour
#599 [13:23] <david6> j'ai acheté le jeu Minecraft version edition java impossible de jouer je n'est que la démo
#600 [13:23] <Mightiest> This seems very complicated lol
#601 [13:24] <david6> comment je peut faire ?
#602 [13:25] * ChemicalHeat [webchat@107-135-32-228.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#603 [13:26] <ChemicalHeat> Please help! Does anyone know how to actually contact someone from Mojang?
#604 [13:26] <Mightiest> you gotta play the waiting game untill march 14th
#605 [13:27] <Mightiest> when they respond to emails
#606 [13:27] <ChemicalHeat> Every time I try to log in, I get the error "Error! Unknown e-mail address or password", but only when logging in from Firefox. I can log in normally from Opera.
#607 [13:27] * Mightiest [webchat@d192-24-78-133.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#608 [13:27] <ChemicalHeat> I've tried changing my password, and I've tried waiting 30 minutes to an hour.
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#610 [13:33] <Lurks> ChemicalHeat maybe some wrong with cookies? tried clearing it?
#611 [13:35] <ChemicalHeat> Looks like no...
#612 [13:37] * chris [webchat@c-73-249-39-196.hsd1.ct.comcast.net] has joined #minecrafthelp
#613 [13:37] <chris> hello
#614 [13:38] <chris> how can I figure out which mojang account is my legacy account was linked to?
#615 [13:44] * kark3n [webchat@99-75-107-193.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#616 [13:44] <kark3n> it won't let me update
#617 [13:44] <kark3n> there is a problem saying unable to download
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#620 [14:03] * Blue [webchat@c-73-190-6-46.hsd1.mi.comcast.net] has joined #minecrafthelp
#621 [14:04] <Blue> hello. so I had a hard drive crash a little while ago and minecraft went along with all my other files. does anyone know if i have to pay for minecraft again or is there a way to get it back since i have already paid for it
#622 [14:17] * benjamin [webchat@S0106a84e3fe94903.mh.shawcable.net] has joined #minecrafthelp
#623 [14:19] <benjamin> Hi I keep getting this error Failed to download file. 1.14 Pre-Release 2.jar https://paste.gg/p/anonymous/1f31218a5bbb434a81b794ef02d354a1
#624 [14:26] * Johnpato [webchat@189.27.56.239.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
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#626 [14:39] * xxxplague [webchat@47.201.56.66] has joined #minecrafthelp
#627 [14:40] <xxxplague> hello
#628 [14:41] <xxxplague> I bought minecraft java edition but it only lets me play the demo.
#629 [14:41] <xxxplague> HELP
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#632 [14:43] * ethan [webchat@47.201.56.66] has joined #minecrafthelp
#633 [14:43] <ethan> I just bought minecraft java edition but it only let me play the demo
#634 [14:46] <CapFan67> ethan, Hi
#635 [14:46] <ethan> hi
#636 [14:46] <CapFan67> ethan, If you purchased while already logged into the launcher, then you need to log out of the launcher (upper left corner), then log in again.
#637 [14:47] <ethan> ?
#638 [14:47] <ethan> sorry
#639 [14:47] <CapFan67> ethan, Click on your email address listed in the upper right corner of the launcher. Choose logout
#640 [14:47] <ethan> ok
#641 [14:47] <ethan> go ahead
#642 [14:48] <CapFan67> ethan, Then, log back in again using your credentials. That's the normal fix for demo mode only.
#643 [14:49] <ethan> credentials?
#644 [14:50] <CapFan67> ethan, Security credentials. In this case, your email and password. In other words, try logging in again.
#645 [14:50] <ethan> i did and it told me to buy it again
#646 [14:51] <CapFan67> ethan, In that case, log into Mojang.com and look at your account page. Does it show "My games" and then list "Java Edition"?
#647 [14:52] <ethan> yes
#648 [14:53] <CapFan67> ethan, Good. Then the game is licensed. Again, the normal fix is to log out of the launcher by clicking on your email and selecting logout, then logging back in.
#649 [14:53] <ethan> so how do i open the game
#650 [14:54] <ethan> ive never used the official website before
#651 [14:54] <CapFan67> ethan, After logging in, click the "Play" button at the bottom center.
#652 [14:54] <CapFan67> ethan, The website was just to confirm that you are properly licensed. You launch the game with the launcher.
#653 [14:54] <ethan> oh
#654 [14:54] <CapFan67> ethan, I trust you're testing with the official Mojang launcher.
#655 [14:55] <ethan> so i have to download the launcher again
#656 [14:55] <ethan> yes
#657 [14:55] <CapFan67> ethan, If the launcher is installed, you don't need to download it again.
#658 [14:55] <ethan> so i then click on the launcher on my desktop and itll work?
#659 [14:56] <CapFan67> ethan, Run the launcher.
#660 [14:56] <ethan> it still says play demo
#661 [14:56] <ethan> also
#662 [14:56] <CapFan67> ethan, Do you see your character name or email in the upper right corner?
#663 [14:56] <ethan> yes
#664 [14:57] <ethan> oh
#665 [14:57] <CapFan67> ethan, Click that and choose Logout. It will then ask for your email and password again.
#666 [14:57] <ethan> ooooooohhhh
#667 [14:57] <ethan> omg im so dumb
#668 [14:57] <CapFan67> ethan, Is it working now?
#669 [14:57] <ethan> thank you sooo much
#670 [14:57] <ethan> yes
#671 [14:57] <CapFan67> ethan, Huzzah! Enjoy the game!
#672 [14:58] <ethan> thank you
#673 [14:58] <ethan> have a nice day
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#675 [15:15] * John [webchat@d149-67-210-180.col.wideopenwest.com] has joined #minecrafthelp
#676 [15:16] <John> My Minecraft Launcher is having troubles connecting to the internet, is there a way I can fix this?
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#682 [15:53] * cafesitorikolino [webchat@host-177-232-88-7.static.metrored.net.mx] has joined #minecrafthelp
#683 [15:53] <cafesitorikolino> hi
#684 [15:54] <cafesitorikolino> good morning
#685 [15:54] <cafesitorikolino> m...?
#686 [15:54] <cafesitorikolino> help me pls
#687 [15:54] <cafesitorikolino> you speke spanish?
#688 [15:56] <cafesitorikolino> you speke spanish?
#689 [15:58] <Lurks> cafesitorikolino mostly english here
#690 [15:59] <cafesitorikolino> hi lurks
#691 [16:00] * cafesitorikolino [webchat@host-177-232-88-7.static.metrored.net.mx] has quit. (Quit: webchat.esper.net)
#692 [16:01] * Qlu [webchat@D4709800.rev.sefiber.dk] has joined #minecrafthelp
#693 [16:01] <Qlu> How do i use my transaction id to get my lost account back?
#694 [16:03] <mattym> ??> Qlu account/send-email
#695 [16:03] <Absol> Qlu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#696 [16:03] <Absol> Qlu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#697 [16:04] * cafesitorikolino [webchat@host-177-232-88-7.static.metrored.net.mx] has joined #minecrafthelp
#698 [16:04] <cafesitorikolino> help me pls
#699 [16:04] <cafesitorikolino> hello my name is david i am from mexico i have a problem with your most recent minecraft launcher my problem is the following when launching launcher i put my account and when i give it to start the game it does not start me i get 2 minecraft tabs that have game output and in the minecraft main exit error failed to start java
#700 [16:06] <cafesitorikolino> how can I solve it?
#701 [16:06] <mattym> cafesitorikolino, What is the full error?
#702 [16:07] <cafesitorikolino> that does not let me play minecraft for this problem ...
#703 [16:07] <mattym> cafesitorikolino, What does the full error say?
#704 [16:08] <cafesitorikolino> if it does not translate very well the words is because I'm from Mexico and I have to use the google translator
#705 [16:08] <cafesitorikolino> says the following
#706 [16:10] <cafesitorikolino> it does not let me write
#707 [16:10] <cafesitorikolino> says something about pastebin ...
#708 [16:11] * Qlu [webchat@D4709800.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#709 [16:11] <mattym> cafesitorikolino, Break the message up shorter
#710 [16:11] * space [webchat@83.137.252.229] has quit. (Quit: webchat.esper.net)
#711 [16:12] <cafesitorikolino> Java could not be started.
#712 [16:12] <cafesitorikolino> Error details: The requested operation
#713 [16:13] <cafesitorikolino> requested requires elevation. Name of the file on the disk
#714 [16:13] <mattym> cafesitorikolino, Ok
#715 [16:13] <mattym> cafesitorikolino, Right click your Minecraft shortcut and select Run as Administrator(or whatever that translates to)
#716 [16:13] <cafesitorikolino> What can I do about it?
#717 [16:13] <cafesitorikolino> ?
#718 [16:14] <cafesitorikolino> despues?
#719 [16:15] <cafesitorikolino> Ready now what do I do?
#720 [16:15] * Jay [webchat@d75-159-76-69.abhsia.telus.net] has joined #minecrafthelp
#721 [16:17] <Jay> Hello, my minecraft works up until I try to load into a world. I've tried both multiplayer and singleplayer but everytime I try to join it stays on the dirt loading screen and says "Not responding" and I end up having to force close minecraft which then the prompt of "Java" comes up. I've tried reinstalling and updating my drivers, I am lost at wha
#722 [16:17] <Jay> t to do.
#723 [16:19] <cafesitorikolino> mmm ...?
#724 [16:20] <cafesitorikolino> +mattym Ready now what do I do?
#725 [16:21] <mattym> cafesitorikolino, See if it's working when run that way.
#726 [16:21] <cafesitorikolino> What happens next to solve the problem I told you?
#727 [16:21] <mattym> ??> Jay tools/hjt
#728 [16:21] <Absol> Jay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#729 [16:21] <Absol> Jay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#730 [16:22] <mattym> cafesitorukolino, Run it with the setting I said and see if its working.
#731 [16:23] <cafesitorikolino> Now I get the game stopped working: c
#732 [16:23] <Jay> https://paste.ubuntu.com/p/ZqDBJbD6Fh/
#733 [16:24] <cafesitorikolino> :c
#734 [16:26] <mattym> ??> Jay av/adwcleaner
#735 [16:26] <Absol> Jay: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#736 [16:26] <cafesitorikolino> +mattym I have 2 days with this problem and I want to play minecraft: c
#737 [16:26] <Absol> Jay: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#738 [16:26] * bbobbss [webchat@88-97-22-65.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#739 [16:27] <mattym> cafesitorikolino, What is the exact error when you ran it as Admin?
#740 [16:28] <bbobbss> hi, i am trying to join a friends server but when i try to connect it gives me the error minecraft io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information, I have done all the things with my firewall and dont know what else to do, any suggestions?
#741 [16:28] <mattym> bbobbss, Are other people able to connect?
#742 [16:28] <bbobbss> yes, it is happening to one other of my friends though
#743 [16:29] <bbobbss> there is about 6 other people who are able to play
#744 [16:29] <mattym> bbobbss, Are you able connect to other servers?
#745 [16:29] <bbobbss> Yes
#746 [16:29] <cafesitorikolino> says the game has stopped working
#747 [16:29] <cafesitorikolino> an unexpected error has occurred and the game has stopped working we regret the inconvenience
#748 [16:30] <mattym> ??> cafesitorikolino launcher/log
#749 [16:30] <Absol> cafesitorikolino: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#750 [16:30] <mattym> bbobbss, Then unfortunately it's a network issue out of your control. All you can do is see if it works at another time, or keep trying till it does.
#751 [16:31] <bbobbss> I have been on the server like twice
#752 [16:31] <cafesitorikolino> ok thanks
#753 [16:31] <bbobbss> then when i try to reconnect i get the error
#754 [16:34] <bbobbss> so there is absolutely nothing i can do?
#755 [16:35] <mattym> bbobbss, Talk to your ISP about it.
#756 [16:36] <bbobbss> ok thanks
#757 [16:36] * Mathias [webchat@pc-145-50-46-190.cm.vtr.net] has joined #minecrafthelp
#758 [16:36] <Mathias> speak spanish?
#759 [16:38] <Lurks> Mathias mostly english here
#760 [16:38] <Mathias> ok
#761 [16:38] <Mathias> Unable to save the download. jopt-simple-4.5.jar
#762 [16:39] * Jay [webchat@d75-159-76-69.abhsia.telus.net] has joined #minecrafthelp
#763 [16:39] <Mathias> what I do?
#764 [16:39] <Jay> I ran the repair and restarted my pc
#765 [16:39] <cafesitorikolino> list
#766 [16:39] <cafesitorikolino> https://paste.ubuntu.com/p/5GQ23ZmQ6m/
#767 [16:40] <cafesitorikolino> +mattym list
#768 [16:40] <cafesitorikolino> ready*
#769 [16:40] <cafesitorikolino> https://paste.ubuntu.com/p/5GQ23ZmQ6m/
#770 [16:41] <mattym> ??> cafesitorikolino win/dxdiag
#771 [16:41] <Absol> cafesitorikolino: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#772 [16:42] <Mathias> help
#773 [16:42] * Mathias [webchat@pc-145-50-46-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#774 [16:43] <Jay> I'm back
#775 [16:46] <mattym> Jay, Try to run the game again.
#776 [16:46] <cafesitorikolino> list!!
#777 [16:46] <cafesitorikolino> ready*
#778 [16:46] <cafesitorikolino> https://paste.ubuntu.com/p/yWrfy9XJcb/
#779 [16:46] <cafesitorikolino> https://paste.ubuntu.com/p/yWrfy9XJcb/
#780 [16:47] <cafesitorikolino> ready!
#781 [16:48] <cafesitorikolino> mattym
#782 [16:48] <cafesitorikolino> ready!!
#783 [16:48] <mattym> cafesitorikolino, Be patient
#784 [16:48] <cafesitorikolino> Absol ready!!
#785 [16:48] <cafesitorikolino> https://paste.ubuntu.com/p/yWrfy9XJcb/
#786 [16:49] <Jay> Thank you
#787 [16:49] * Jay [webchat@d75-159-76-69.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#788 [16:50] <mattym> cafesitorikolino, Your hardware is unsupported on Windows 10, and generally below the requirements for Minecraft.
#789 [16:52] <cafesitorikolino> mattym and how to remove it from windows 10 because it was windows 7 starter but I update :c?
#790 [16:52] <mattym> cafesitorikolino, You will need to look those instructions up online. It is not something we help with here.
#791 [16:53] * Darktost2 [webchat@c-65d1225c.012-291-6c756e10.bbcust.telenor.se] has joined #minecrafthelp
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#793 [16:53] <cafesitorikolino> mattym but as if I remove the windows 10 I can play minecraft :c?
#794 [16:54] <mattym> cafesitorikolino, Maybe, the hardware is still quite old and below the requirements.
#795 [16:55] <cafesitorikolino> :c good goodbye minecraft :c
#796 [16:56] <cafesitorikolino> mattym until I buy another pc: c
#797 [16:56] <cafesitorikolino> mattym thanks for the information :c
#798 [16:59] <cafesitorikolino> mattym well I take advantage of my cousin has a problem that when you use forge does not load the screen it is black
#799 [16:59] <mattym> cafesitorikolino, We dont help with mods.
#800 [17:00] <cafesitorikolino> mattym Where can they help me?
#801 [17:01] <mattym> cafesitorikolino, Check the forge page for their support.
#802 [17:03] <cafesitorikolino> ok
#803 [17:04] <cafesitorikolino> bye
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#805 [17:31] * jose [webchat@108-233-46-223.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#806 [17:32] <jose> hello
#807 [17:33] * jose [webchat@108-233-46-223.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#808 [17:52] * yeahboy [webchat@cpe-101-188-128-33.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#809 [17:52] <yeahboy> My world has deleted itself and it won't let me enter my world. What do I do?
#810 [18:02] * yeahboy [webchat@cpe-101-188-128-33.vb03.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
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#813 [18:05] * aaron [webchat@ip68-102-162-58.ks.ok.cox.net] has joined #minecrafthelp
#814 [18:06] <aaron> So every time I try to get into a server or a single player world it says java platform se binary is not responding - and i have updated all of my drivers - installed the latest version of java - and restarted my computer
#815 [18:07] <tyteen4a03> ??> aaron tools/hjt
#816 [18:07] <Absol> aaron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#817 [18:07] <Absol> aaron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#818 [18:09] <aaron> https://paste.ubuntu.com/p/fVmCnVmr4h/
#819 [18:10] <aaron> thats the lnk btw
#820 [18:11] * nick [webchat@c-69-253-111-56.hsd1.pa.comcast.net] has joined #minecrafthelp
#821 [18:12] <tyteen4a03> ??> aaron av/adwcleaner
#822 [18:12] <Absol> aaron: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#823 [18:12] <Absol> aaron: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#824 [18:12] * nick is now known as Guest21318
#825 [18:12] <Guest21318> ANYBODY CAN HELP ME WITH THE MOJANG ERROR?
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#828 [18:29] * Skul [webchat@76-11-21-162.eastlink.ca] has joined #minecrafthelp
#829 [18:29] <Skul> Hello.
#830 [18:29] <Skul> Apologies for the bother, but would anyone know how to resolve the following error?
#831 [18:29] * Sadiew1990 [webchat@c-73-14-207-45.hsd1.co.comcast.net] has joined #minecrafthelp
#832 [18:30] <Skul> https://paste.gg/p/anonymous/6400034d320841659ce5a5c02837ca7d
#833 [18:30] <Skul> The specific line that's important would be Process crashed with exit code -805306369
#834 [18:31] <Sadiew1990> Trying to install minecraft (played several yrs ago) but I just get minecraft environment won't run error or windows explorer freezes. Is there anyway to fix this?
#835 [18:31] <Skul> Install Java 8 from java.com
#836 [18:32] <Skul> If you haven't already.
#837 [18:32] <Sadiew1990> yeah, installed java 8 today, still no-go. I might just have to do scannow or whatever
#838 [18:33] * Skul [webchat@76-11-21-162.eastlink.ca] has quit. (Client Quit)
#839 [18:33] * Skul [webchat@76-11-21-162.eastlink.ca] has joined #minecrafthelp
#840 [18:34] <Skul> Hopefully I didn't miss anything when I dropped out there haha.
#841 [18:34] <Skul> Closed the window on accident.
#842 [18:42] * Sadiew1990 [webchat@c-73-14-207-45.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#843 [18:47] <Lurks> Skul the link in the crash is different java & not openGL, also don't really need the software unless run mods
#844 [18:52] <tyteen4a03> ??> Skul tools/hjt
#845 [18:52] <Absol> Skul: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#846 [18:52] <Absol> Skul: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#847 [18:58] * pwt [webchat@ip72-200-79-2.tc.ph.cox.net] has joined #minecrafthelp
#848 [19:00] <pwt> about 2 months ago our MC game on Mac became inaccessible. try to start and "unexpected error , sorry for the inconvenience" Then tried to download again and it said game already open (which is wasn't not) Not sure what to do.
#849 [19:01] <tyteen4a03> ??> pwt launcher/log
#850 [19:01] <Absol> pwt: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#851 [19:03] * Louisiana [webchat@mobile-107-77-205-109.mobile.att.net] has joined #minecrafthelp
#852 [19:03] * Louisiana [webchat@mobile-107-77-205-109.mobile.att.net] has quit. (Client Quit)
#853 [19:09] <pwt> It just says waiting for log output nothing is happening.
#854 [19:09] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#855 [19:09] <tyteen4a03> pwt: have you launched the game?
#856 [19:10] <pwt> This is the version we bought (re-bought) today. It won't launch
#857 [19:23] * NekoAngelic [webchat@137-025-038-169.res.spectrum.com] has joined #minecrafthelp
#858 [19:26] <NekoAngelic> Hello. I made a 1.13.2 minecraft server for my friend to join and play with me. I can play, but it's very laggy for my friend. On run.bat, after the world finishes loading, it says "[Server thread/WARN]: Can't keep up! Is the server overloaded? Running ####ms or ## ticks behind" I don't know what the problem could be
#859 [19:29] <NekoAngelic> And I have enough RAM
#860 [19:31] * warrior333 [webchat@c-73-61-53-1.hsd1.ma.comcast.net] has joined #minecrafthelp
#861 [19:32] <NekoAngelic> I'm not using mods or plug-ins
#862 [19:36] <Lurks> server need more than just RAM NekoAngelic
#863 [19:43] * GermanSausage [webchat@5-231-143-159.ktk-ip.de] has joined #minecrafthelp
#864 [19:44] <GermanSausage> hey, i start the minecraft launcher and i want to log in, but it say me everytime it cant connect to the Server, can anyone help me :/
#865 [19:46] * aaron [webchat@ip68-102-162-58.ks.ok.cox.net] has joined #minecrafthelp
#866 [19:46] <Lurks> GermanSausage any VPN,firewall,anti-virus? disable 'em & try again
#867 [19:47] <aaron> so i i changed my username but know when i try to go to hypixel server it says "failure to authenticate connection" and ive tried their secondary server "stuck.hypixel.net" but it says "failure to authenticate username"
#868 [19:47] <aaron> i dont have any type of firewall etc
#869 [19:49] <GermanSausage> ok, i will try, thank you :D
#870 [19:57] <GermanSausage> no, it didnt work
#871 [19:57] * bordmouse [webchat@CPEbc4dfb290043-CMbc4dfb290040.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#872 [19:58] <GermanSausage> i cant log in to mojang too, and when i want to go to the mojang account page, it say "error 403" :/
#873 [20:00] * Lord_of_Life [~Lord@77.28.173.37] has joined #minecrafthelp
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#876 [20:12] * Jr [webchat@50.110.56.26] has joined #minecrafthelp
#877 [20:12] <Jr> If anyone can help me it would be very great
#878 [20:15] <Jr> so ive had this minecraft world for 5 years and its huge and i went to get on it and it isnt there.. im very devastated because ive worked on it for so long. luckily i have a old save as a copy world but its 2 years behind. is there anyway i can get it back . its on a Xbox 1s
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#880 [20:26] * Spot [webchat@208.54.44.177] has joined #minecrafthelp
#881 [20:26] <Spot> Hey
#882 [20:26] <Spot> When i try to install 1.13.2 i get this error message "Unable to save download. de.ch.json" i have reinstalled the launcher.
#883 [20:29] <Spot> Heres the more details: https://paste.gg/p/anonymous/5f638e96d3fe46e39ee8062a14684e80
#884 [20:29] * superike2003 [webchat@c-76-103-219-155.hsd1.ca.comcast.net] has joined #minecrafthelp
#885 [20:33] <Lurks> Spot https://help.mojang.com/customer/en/portal/articles/928797-missing-files-error-
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#887 [20:39] * NekoAngelic [webchat@137-025-038-169.res.spectrum.com] has quit. (Quit: webchat.esper.net)
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#890 [21:39] * Soapmac [webchat@98.125.171.180] has joined #minecrafthelp
#891 [21:39] <Soapmac> Hello
#892 [21:40] <Soapmac> I have some question regarding my hacked and stolen account
#893 [21:42] <mattym> Soapmac, I believe you were already here, and were instructed on what to do. As we are just volunteers and having looked through the logs, waiting on Mojangs reply is probably the best way to get any further questions answered.
#894 [21:44] <Soapmac> How did you memorize my name
#895 [21:45] <mattym> It was like a day ago, its not that complicated.
#896 [21:45] <Soapmac> W h o a h
#897 [21:45] <Soapmac> Feels like a week dude
#898 [21:46] <Soapmac> Alright well I was gonna say I found my email I used to make my account back in 2010, and they migrated it to a Mojang account
#899 [21:46] <Soapmac> So my question is would that act as proof enough for mojang?
#900 [21:47] <mattym> Soapmac, Did you find the confirmation email containing the Transaction-ID there?
#901 [21:47] <Soapmac> You mean like the receipt?
#902 [21:48] <mattym> Soapmac, Essentially.
#903 [21:48] <Soapmac> Let me call my Grandma because I got it in her email when I was like 8
#904 [21:49] <mattym> Soapmac, Well if you can find that ID, keep it on hand for when Mojang replies.
#905 [21:50] <Soapmac> Alright im on phone
#906 [21:50] <mattym> Soapmac, If you do not still have the confirmation email. Having access to that email account should let you recover it.
#907 [21:50] <mattym> Soapmac, Info on how to do that will be in the link Absol provides.
#908 [21:50] <mattym> ??> Soapmac account/trans-id
#909 [21:50] <Absol> Soapmac: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#910 [21:50] <Soapmac> Okiedokey sounds good, I believe her email is the one I bought it on
#911 [21:54] <Soapmac> Alright so she said she wasnt able to find it, and is sure that the computer with her email she bought it on is "broken" because she still isnt quite sure of how the internet works
#912 [21:54] <Soapmac> SO
#913 [21:54] <Soapmac> I checked that out and
#914 [21:55] <Soapmac> I got it from 2011 to 2013 so all the transactions were handled by skrill
#915 [21:56] <Soapmac> So I need to contact them to get my transaction ID
#916 [21:56] <mattym> Soapmac, Right, with the email that bought it. So you will need to have your grandparent relay the information from their email.
#917 [21:56] <Soapmac> Yup I think I know it
#918 [21:57] <Soapmac> Thank you for your help
#919 [21:58] <Soapmac> BUt I have a very important question
#920 [21:58] <Soapmac> This sucker that got my account changed my username to something horrendous and I do not want to be seen on any server with it
#921 [21:59] <Soapmac> Will mojang be able to change my Username back to what its been?
#922 [21:59] <mattym> Soapmac, If you did not already mention it, do so when they reply.
#923 [22:03] <Soapmac> Yeah I dont want to get it back then be the laughing stock of a server hahaha
#924 [22:03] <Soapmac> Thank you
#925 [22:12] * Prismite [webchat@adf4d942.setaptr.net] has joined #minecrafthelp
#926 [22:12] <Prismite> when i try to log in using my phones mobile hotspot the launcher and game itself will often force close itself and wont let me log in and would say could not connect despite the hotspot having data thats sufficient for playing and logging in how ever if i use a different network like a poket wifi with the same sim as my phone the game runs perfectl
#927 [22:12] <Prismite> y but now my pocket wifi just recently broke theres no way of logging in to minecraft even in the website it wont let me that is if i use my phone please fix this error and reply as soon as possible
#928 [22:15] <mattym> Prismite, Are you connected to the chat now via the phone?
#929 [22:16] * Prismite [webchat@adf4d942.setaptr.net] has quit. (Client Quit)
#930 [22:17] * Prismite [webchat@adf4d942.setaptr.net] has joined #minecrafthelp
#931 [22:18] <Prismite> hey uh can someone help me out?
#932 [22:18] * MerryAce [webchat@c-73-240-32-236.hsd1.or.comcast.net] has joined #minecrafthelp
#933 [22:19] <mattym> Prismite, If you did not see the last message I will repeat.
#934 [22:19] <mattym> Prismite, If you did not see the last message I will repeat.
#935 [22:19] <MerryAce> I am unable to log into minecraft, as it says invalid email
#936 [22:19] <mattym> Prismite, Are you connected to the chat now via the phone?
#937 [22:19] <MerryAce> No
#938 [22:20] <Prismite> mattym no why? i did not see previous messages
#939 [22:20] <MerryAce> No I am not connected to this chat through my phone.
#940 [22:20] <mattym> MerryAce, That question was not for you.
#941 [22:20] <mattym> Prismite, So you have another network to use instead of the hotspot?
#942 [22:22] <Prismite> mattym ohhhh i see well no thats my only source i fact im using my phone right now for the connection
#943 [22:22] * Prismite [webchat@adf4d942.setaptr.net] has quit. (Client Quit)
#944 [22:22] <mattym> MerryAce, Have you tried to reset the password?
#945 [22:23] <MerryAce> YEs
#946 [22:23] <MerryAce> Yes.
#947 [22:23] <mattym> MerryAce, Were you able to set a new one?
#948 [22:23] <MerryAce> Yes
#949 [22:23] <MerryAce> My friend can log in using my account on his computer
#950 [22:23] <mattym> ??> MerryAce login/throttle
#951 [22:23] <Absol> MerryAce: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#952 [22:23] <Absol> MerryAce: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#953 [22:25] <MerryAce> Is this only account based, or PC based?
#954 [22:25] <mattym> MerryAce, Network based.
#955 [22:25] <MerryAce> Ok
#956 [22:25] <MerryAce> I have 3 alt accounts that also don't work on my PC.
#957 [22:25] <mattym> MerryAce, Again, its any connection from your network.
#958 [22:25] <MerryAce> Ok.
#959 [22:25] <MerryAce> Thank you for your time.
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#961 [22:27] <MerryAce> Can I ask one more question?
#962 [22:28] <mattym> MerryAce, Yes
#963 [22:28] <Prismite> mattym if you replied to me i had to reload my browser
#964 [22:28] <mattym> Prismite, Is there any VPN software running on your PC or the Phone?
#965 [22:28] <MerryAce> Thank You, Do I need to wait one hour after Resetting a password?
#966 [22:28] <MerryAce> I used a VPN 4 months ago.
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#968 [22:29] <mattym> MerryAce, Again that message was not to you, only messages that start with your name are for you.
#969 [22:29] <mattym> MerryAce, You need to wait a full hour without logging into any account from any computer on your network. After that, set a new password.
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#971 [22:31] <Prismite> mattym i had to reload again to many opened tabs in response to your question i dont have a vpn for my phone but i have hamachi for my laptop
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#973 [22:33] <MerryAce> I can log to minecraft.net on my phone, but not my PC, With both on the same WiFi network.
#974 [22:33] <mattym> MerryAce, Your phone also has its own connection, so that may be in use.
#975 [22:34] <mattym> MerryAce, Wait the hour, reset the password then attempt another login.
#976 [22:34] <MerryAce> 3ok
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#978 [22:36] <Prismite> im back again
#979 [22:38] <mattym> Prismite, Try removing Hamachi completely from the PC. If that does not help, the. The hotspot is just not usable for this.
#980 [22:39] <Prismite> mattym im not using it though and its not interfering
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#983 [22:40] <Prismite> mattym i guess ill have to try it just a sec
#984 [22:43] <Prismite> mattym nothing happened its still the same
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#988 [23:10] * superike2003 [webchat@c-76-103-219-155.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
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#990 [23:33] <IT27> Is there any way to unredeemed the windows 10 code that comes with java
#991 [23:34] <IT27> A friend or someone else stole it and I haven't noticed until recently
#992 [23:34] <IT27> They stole the code and nothing else
#993 [23:34] <IT27> And I don't even know what account they used
#994 [23:35] <IT27> To redeem the windows code
#995 [23:37] <IT27> This happened almost a year after I first bought my account
#996 [23:37] <IT27> And it's been a while since then
#997 [23:44] * Tigersrule57 [webchat@c-73-179-10-66.hsd1.fl.comcast.net] has joined #minecrafthelp
#998 [23:45] <MerryAce> Hello, the solution I was provided with did not work.
#999 [23:47] <Tigersrule57> So upon openening minecraft it gets to the white screen where it says mojang, then says not responding and i never pass the page. I get the Java Binary is not responding error. Ive Uninstalled and reinstalled, changed my launch configuration, ran the minecraft executable that doesnt require the installer which initially fixed my issue for a couple
#1000 [23:47] <Tigersrule57> days. But now im back to here. I also updated java and have uninstalled and reinstalled java
#1001 [23:49] <MerryAce> I haven't been able to play minecraft since december
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#1003 [23:57] * MerryAce [webchat@c-73-240-32-236.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1004 [23:57] <kwonlv> hello so my son he just purchased minecraft with my credit card without me noticing and I would like a refund thank you
#1005 [23:57] <kwonlv> is there any way the refund
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#1007 [23:58] <kwonlv> #minecrafthelp!
#1008 [23:58] <Tigersrule57> This is volunteer driver and is not a mojang operated function i dont know if they can help you here
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#1010 [23:59] <MerryAce> Shoot
#1011 [23:59] <MerryAce> Mojang wont help me