#1 [00:00] <Tigersrule57> for your issue im sure this is what this is for
#2 [00:00] <Tigersrule57> but the refund above idk
#3 [00:00] <Tigersrule57> and yeah i wish mojang had a reliable service for support but i guess not
#4 [00:01] <MerryAce> I've gone through their Help Request email twice, waiting 35 days for both occasions
#5 [00:01] <Tigersrule57> ouch
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#7 [00:23] * luka [webchat@ip72-211-70-11.no.no.cox.net] has joined #minecrafthelp
#8 [00:23] <luka> hello
#9 [00:23] <luka> i need help with my minecraft
#10 [00:23] <luka> whenever i click play
#11 [00:23] <luka> it shows up the java logo
#12 [00:23] <luka> and says not responding
#13 [00:24] <luka> anyone here??
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#15 [00:26] * luka [webchat@ip72-211-70-11.no.no.cox.net] has joined #minecrafthelp
#16 [00:26] <luka> help
#17 [00:26] <luka> my minecraft
#18 [00:26] <luka> whenever i click play on the launcher
#19 [00:26] <luka> the java logo shows up
#20 [00:26] <luka> but then just says not repsonding and the game doesnt load
#21 [00:26] <luka> help pls'
#22 [00:29] * greg [webchat@d50-99-157-20.abhsia.telus.net] has joined #minecrafthelp
#23 [00:29] <greg> Hello?
#24 [00:30] <greg> I cannot log into my account, my username still exists but the account is not linked to my email. I cannot think what other email it could possibly be linked to.
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#31 [01:56] <biscuit> https://paste.gg/p/anonymous/f802bd652c0e490fbd729c237b943b93/files/5ca33b8fd83b45b891a308d2c468dca4/raw
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#34 [03:21] * jr [webchat@121.36.179.58.sta.dodo.net.au] has joined #minecrafthelp
#35 [03:23] <jr> I got a new computer with Windows 10 and i decided to get Minecraft again, i tried to log in on my old account however it won't let me log in. I tried to change my password but it will still not let me log in, even after i changed the password. Please help!
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#38 [03:43] * Jacoby [webchat@host86-148-110-241.range86-148.btcentralplus.com] has joined #minecrafthelp
#39 [03:43] <Jacoby> I keep trying to set up my alt and it says this what do I do?
#40 [03:43] <Jacoby> https://imgur.com/a/tKkO67h
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#45 [03:47] * Jacoby [webchat@host86-148-110-241.range86-148.btcentralplus.com] has joined #minecrafthelp
#46 [03:47] <Jacoby> Hi I got disconnected
#47 [03:47] * TheSilentLink [~TheSilent@host109-157-77-228.range109-157.btcentralplus.com] has joined #minecrafthelp
#48 [03:47] <Jacoby> Did anyone respond to
#49 [03:48] * Jacoby [webchat@host86-148-110-241.range86-148.btcentralplus.com] has quit. (Client Quit)
#50 [03:52] * DageLV [webchat@host-80-89-72-222.lmt.lv] has joined #minecrafthelp
#51 [03:52] <DageLV> hi!
#52 [03:52] <DageLV> Anyone here?
#53 [03:53] <DageLV> minecraft 1.14 is about to be released, but i get error "unable to download Minecraft 1.14"
#54 [03:55] * page3of9 [webchat@c-73-41-118-62.hsd1.ca.comcast.net] has joined #minecrafthelp
#55 [03:55] <page3of9> What mod is it that lets you see inputs and outputs on project red logic gates?
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#61 [05:48] * daeny [webchat@188-24-26-103.rdsnet.ro] has joined #minecrafthelp
#62 [05:49] <daeny> i bought minecraft last year...now i reinstalled my windows...how can i use again the minecraft for windows 10
#63 [06:01] * daeny [webchat@188-24-26-103.rdsnet.ro] has joined #minecrafthelp
#64 [06:20] * Steve [webchat@c211-28-133-88.sunsh3.vic.optusnet.com.au] has joined #minecrafthelp
#65 [06:21] <Steve> I can't download older versions of Minecraft. An error message keeps popping up
#66 [06:23] <Steve> It says "unable to save download".
#67 [06:23] * Steve [webchat@c211-28-133-88.sunsh3.vic.optusnet.com.au] has quit. (Client Quit)
#68 [06:36] * Borked [webchat@90.252.163.42] has joined #minecrafthelp
#69 [06:37] <Borked> Hi, I have a Mobile Intel® 4 Series Express Chipset Family display adapter and need to know which drivers i need to install to fix the "Pixel Format not accelerated" error thanks
#70 [06:39] <Morpheus> Borked, Let's take a look at your PC specs so I can help:
#71 [06:39] <Morpheus> ??> Borked win/dxdiag
#72 [06:39] <Absol> Borked: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#73 [06:39] <Borked> Its a friends specs so hold tight
#74 [06:41] <Borked> do you need all info or just the display tab's information?
#75 [06:42] <Morpheus> All of it please
#76 [06:42] <Borked> ok her laptops a little old so its taking some time lol
#77 [06:42] <Morpheus> No problem :)
#78 [06:49] <Borked> https://paste.gg/p/anonymous/8f3c293c99d44d04b3527da94af97afa
#79 [06:49] <Borked> There you go :)
#80 [06:50] <Morpheus> Thanks, hold on
#81 [06:50] <Morpheus> All the system info is gone, can you run it again and make sure to copy it all?
#82 [06:51] <Borked> yeah i just noticed that hold on
#83 [06:53] <Borked> DxDiag seems to be crashing on that stage
#84 [06:54] <Morpheus> Press win+r and write this in 'dxdiag /dontskip'
#85 [06:54] <Morpheus> See if that sorts the crash problem
#86 [06:55] <Borked> ok
#87 [07:02] <Borked> https://paste.gg/p/anonymous/0faaf040cd0f424a9df61f90a1919bdf
#88 [07:02] <Borked> Finally hereyou go
#89 [07:02] <Borked> sorry her laptop is quite slow
#90 [07:02] <Morpheus> That's fine
#91 [07:03] <Morpheus> Do you know what version of windows her laptop came with?
#92 [07:03] <Borked> Its quite old, im presuming windows 7
#93 [07:03] <Borked> Yep 7 its got the original sticker still
#94 [07:04] <Morpheus> Borked, The pc specs are far too old to play minecraft on windows 10, follow the second bullet point here to restore windows 7: https://support.microsoft.com/en-us/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#95 [07:04] <Morpheus> Note that even with windows 7, the PC will still have a hard time running minecraft
#96 [07:05] <Borked> Thanks lol
#97 [07:05] <Borked> Hopefully optifine will be able to hold it up enough to play
#98 [07:06] <Morpheus> I wasn't really thinking FPS wise, more that the hardware is below the needed for minecraft
#99 [07:06] <Borked> Fair enough. Thanks for your help!
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#104 [07:14] * DrFlame07 [webchat@2.29.227.127] has joined #minecrafthelp
#105 [07:14] <DrFlame07> Hello?
#106 [07:15] <DrFlame07> I cant get into any version of minecraft, the game just crashes and Im back at the launccher
#107 [07:21] * Skul [webchat@76-11-21-162.eastlink.ca] has quit. (Quit: webchat.esper.net)
#108 [07:22] <Morpheus> ??> DrFlame07 launcher/log
#109 [07:22] <Absol> DrFlame07: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#110 [07:26] <DrFlame07> https://paste.ubuntu.com/p/Kcn7jrpzQ7/
#111 [07:29] <Morpheus> Could you delete your options.txt and see if that fixes the issue?
#112 [07:29] <DrFlame07> where can you delete that?
#113 [07:30] <Morpheus> Press WIN+R and put %appdata%/.minecraft
#114 [07:32] <DrFlame07> It didnt work, do I need to also delete optionsof.txt or sned you the report again?
#115 [07:32] <DrFlame07> send*
#116 [07:32] <Morpheus> DrFlame07, Send the report after deleting the options.txt
#117 [07:34] <DrFlame07> https://paste.ubuntu.com/p/BnG7nTB7bc/
#118 [07:36] <Morpheus> DrFlame07, Good news, we solved that first crash.
#119 [07:37] <DrFlame07> Thats Good :D
#120 [07:37] <Morpheus> ??> DrFlame07 launcher/log-txt
#121 [07:37] <Absol> DrFlame07: We need to see your full launcher log, which is created in the game directory.
#122 [07:37] <Absol> DrFlame07: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#123 [07:41] <DrFlame07> https://paste.ubuntu.com/p/Mzcs2p2HWr/
#124 [07:42] <Morpheus> I may be going in circles but could you fetch this report and send it using paste.ubuntu.com? C:\Users\User\AppData\Roaming\.minecraft\hs_err_pid10044.log
#125 [07:44] <DrFlame07> https://paste.ubuntu.com/p/PhbpDYjTj5/
#126 [07:44] <Morpheus> DrFlame07, let's check if any programs could cause the crash:
#127 [07:44] <Morpheus> ??> DrFlame07 tools/hjt
#128 [07:45] <Absol> DrFlame07: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#129 [07:45] <Absol> DrFlame07: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#130 [07:47] <DrFlame07> https://paste.ubuntu.com/p/jR4kDBBg8M/
#131 [07:50] <Morpheus> DrFlame07, Only thing is mcafee which shouldn't cause that sort of crash. Do you mind waiting for another volunteer to come online? I'm a bit stumped at what to do
#132 [07:50] <DrFlame07> Ok, how long will it take. i've been stuck on this for around 4hrs.
#133 [07:51] <Morpheus> I'm not sure, we've all got different timezones :P
#134 [07:51] <DrFlame07> Ok, should I try uninstalling mcaffee?
#135 [07:53] <Morpheus> ??> DrFlame07 av/mcafee/uninstall
#136 [07:53] <Absol> DrFlame07: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#137 [07:53] <Morpheus> Follow those steps, I'll take a closer look at the HJT log to see if I missed anything
#138 [07:54] <Morpheus> We can also try updating your drivers as that is a known cause of .dll crashes
#139 [07:55] <DrFlame07> It says only use this if step 1 doesnt work?
#140 [07:56] <Morpheus> DrFlame07, Use the MCPR tool under step 2, it will remove all of it. Uninstalling it via control panel can sometimes leave traces
#141 [07:56] <DrFlame07> oh, ok!
#142 [08:01] <Morpheus> Once you've done that, I'd like to see if your crash is related to out of date/corrupt drivers
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#144 [08:03] * Lord_of_Life [~Lord@77.28.168.61] has joined #minecrafthelp
#145 [08:06] <DrFlame07> it says restart, will i lose this chat?
#146 [08:06] <Morpheus> DrFlame07, Yea. You'll need to rejoin the same way you joined :)
#147 [08:06] <DrFlame07> Ok, will i get in the same chat?
#148 [08:06] <Morpheus> Yep
#149 [08:07] * DrFlame07 [webchat@2.29.227.127] has quit. (Quit: webchat.esper.net)
#150 [08:14] * DrFlame07 [webchat@2.29.227.127] has joined #minecrafthelp
#151 [08:14] <DrFlame07> Hello, I've finished reseting my pc
#152 [08:14] <Morpheus> DrFlame07, Welcome back. See if you still get that crash
#153 [08:15] <DrFlame07> ok
#154 [08:17] <DrFlame07> It actually works, tysm. Will all my other versions of minecraft work aswell?
#155 [08:17] <Morpheus> DrFlame07, Yea, they should do. I'll have to add mcafee to my crash cause list :P
#156 [08:18] <DrFlame07> I still cant believe it was mcafee.
#157 [08:18] <Morpheus> ??> DrFlame07 av/mcafee
#158 [08:18] <Absol> DrFlame07: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#159 [08:18] <Absol> DrFlame07: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#160 [08:18] <DrFlame07> Ah, okay. I'll bear it in mind!
#161 [08:20] <DrFlame07> Btw, will opt fine be ok?
#162 [08:20] <DrFlame07> opti-fne*
#163 [08:20] <Morpheus> Optifine will work
#164 [08:21] <DrFlame07> Ok, thank-you so much for your help! :D
#165 [08:21] * WodakPL [webchat@absp65.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#166 [08:21] <Morpheus> No problem :)
#167 [08:22] <DrFlame07> See ya!
#168 [08:22] * Morpheus waves
#168 [08:25] <WodakPL> Hello, I have a problem. Well, I took a break from the minecraft for about 6 months, during this time I have already restarted my laptop and all login details are gone. So email and password, the only thing I have is my nickname minecraft premium or WodakPL and proof of purchase by the pre-paid card. And I have a question if there is any way to rec
#169 [08:25] <WodakPL> over the account. I am waiting for a response.
#170 [08:26] <Morpheus> WodakPL, Have you already emailed mojang?
#171 [08:27] <WodakPL> yes
#172 [08:28] <Morpheus> WodakPL, You'll need to wait for a reply, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#173 [08:34] <WodakPL> Yes, but I have already sent an e-mail and received a message from my mojang
#174 [09:03] * Kristofer [webchat@c83-249-59-77.bredband.comhem.se] has joined #minecrafthelp
#175 [09:03] <Kristofer> Hello
#176 [09:04] <Kristofer> I have had some issues concerning my account, my password stopped working and when i send the password request i never recieve the email. I've tried over 10 times and i dont get any emails what so ever. I also contacted your customer support over a week ago but I havent got any response. I just want my account back, thanks.
#177 [09:05] <Lord_Ralex> There is nothing we can do about it in this chatroom. You need to wait for Mojang to reply back - https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#178 [09:11] * awais [webchat@cpc105460-brad21-2-0-cust114.17-1.cable.virginm.net] has joined #minecrafthelp
#179 [09:12] <awais> hello I want to log into my account but have forgotten my account username and email, whats the best thing I can do?
#180 [09:14] <CapFan67> awais, Hi.
#181 [09:15] * awais [webchat@cpc105460-brad21-2-0-cust114.17-1.cable.virginm.net] has quit. (Client Quit)
#182 [10:05] * alex1 [webchat@cpc92710-cmbg20-2-0-cust310.5-4.cable.virginm.net] has joined #minecrafthelp
#183 [10:05] <alex1> Whenever I start minecraft it gets stuck on the mojang screen
#184 [10:06] <alex1> Then when I close down the launcher in task manager it works
#185 [10:06] <alex1> But nothing is loaded, e.g. my skin
#186 [10:13] * Kirjava [webchat@cpc81874-swin19-2-0-cust131.3-1.cable.virginm.net] has joined #minecrafthelp
#187 [10:14] <Kirjava> I was here for about 45 minutes a couple of weeks ago, the graphics were screwed up. I downloaded/updated various drivers but nothing worked. I got it working now by deleting "nativelog". Just thought you'd be interested in what ended up working so you could tell other people with the same problem. Bye.
#188 [10:15] * BRAIS_TV3 [webchat@77.226.27.77.dynamic.reverse-mundo-r.com] has joined #minecrafthelp
#189 [10:15] * Kirjava [webchat@cpc81874-swin19-2-0-cust131.3-1.cable.virginm.net] has quit. (Client Quit)
#190 [10:16] <BRAIS_TV3> Hola, no entiendo inglés, pero tengo problemas para descargar el Minecraft, el pago ya se realizó el viernes y no me deja instalarlo
#191 [10:16] <urielsalis> BRAIS_TV3: cual es el usuario?
#192 [10:17] <alex1> So deleting "nativelog" fixed my problem
#193 [10:17] <BRAIS_TV3> que usuario?
#194 [10:18] <urielsalis> BRAIS_TV3: de Minecraft
#195 [10:18] <BRAIS_TV3> brais_tv3
#196 [10:18] <urielsalis> BRAIS_TV3: me aparece como que el usuario esta registrado. Estas intentando iniciar sesion en account.mojang.com?
#197 [10:19] * PanneerMeneer [webchat@84-106-53-241.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#198 [10:19] <urielsalis> BRAIS_TV3: tenes que iniciar sesion con el email, no el usuario (por las dudas)
#199 [10:20] <PanneerMeneer> English?
#200 [10:20] <urielsalis> PanneerMeneer: yes
#201 [10:20] <urielsalis> PanneerMeneer: what do you need help with?
#202 [10:20] <BRAIS_TV3> inicio sesión, descargo el juego y cuando quiero abrirlo me sale una ventana que me dice "unable to start the Minecraft
#203 [10:20] <PanneerMeneer> when i start up minecraft it crashes straitght away
#204 [10:20] <urielsalis> BRAIS_TV3: eso es otro error
#205 [10:20] <urielsalis> ??> BRAIS_TV3 tools/hjt
#206 [10:21] <BRAIS_TV3> inicio sesión con el correo de mi madre
#207 [10:21] <Absol> BRAIS_TV3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#208 [10:21] <Absol> BRAIS_TV3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#209 [10:21] <urielsalis> BRAIS_TV3: entendes el mensaje de Absol?
#210 [10:21] <PanneerMeneer> Process crashed with exit code -1073741819
#211 [10:21] <urielsalis> ??> PanneerMeneer win/dxdiag
#212 [10:21] <Absol> PanneerMeneer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#213 [10:21] <PanneerMeneer> oke
#214 [10:24] <BRAIS_TV3> hola
#215 [10:24] <urielsalis> BRAIS_TV3: hola, entendiste el mensaje de Absol?
#216 [10:24] <BRAIS_TV3> no
#217 [10:25] <urielsalis> BRAIS_TV3: Descarga https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#218 [10:25] <BRAIS_TV3> vale
#219 [10:25] <urielsalis> BRAIS_TV3: Ejecutalo como Administrador, hace click en "I accept", despues en "Do a system scan and save a log file"
#220 [10:25] <BRAIS_TV3> vale
#221 [10:25] <urielsalis> BRAIS_TV3: despues de un tiempo un archivo de texto va a aparecer, copia todo y ponelo en paste.ubuntu.com
#222 [10:25] <urielsalis> BRAIS_TV3: hace click en Paste y danos el link a donde te lleva
#223 [10:26] <BRAIS_TV3> vale
#224 [10:31] <PanneerMeneer> it didnt work mate
#225 [10:31] <urielsalis> PanneerMeneer: you need to give us the link
#226 [10:31] * Minecraftbrokeforme [webchat@host-84-13-84-150.opaltelecom.net] has joined #minecrafthelp
#227 [10:31] <PanneerMeneer> the link of pastebin?
#228 [10:31] <urielsalis> PanneerMeneer: yes
#229 [10:31] <PanneerMeneer> https://paste.ubuntu.com/p/bgtgKc4ZPp/
#230 [10:31] <Minecraftbrokeforme> https://paste.ubuntu.com/p/w6nsWp4VP8/
#231 [10:31] <PanneerMeneer> here u have
#232 [10:32] <Morpheus> Minecraftbrokeforme, Hey. What error do you get when you try to launch the game?
#233 [10:32] <Minecraftbrokeforme> it says lack of graphic drivers
#234 [10:32] <urielsalis> PanneerMeneer: download and install https://www.nvidia.com/Download/driverResults.aspx/145872/en-us
#235 [10:32] <Minecraftbrokeforme> ok thanks
#236 [10:33] <urielsalis> Minecraftbrokeforme: there are no drivers for your graphics card for Windows 10
#237 [10:33] <PanneerMeneer> oke i install :)
#238 [10:33] <urielsalis> Minecraftbrokeforme: you will need to downgrade to Windows 7 or get a new GPU(if you have a desktop PC)
#239 [10:33] <Minecraftbrokeforme> oh
#240 [10:33] <Minecraftbrokeforme> okay
#241 [10:33] * frowningdesert9 [webchat@213.160.120.102] has joined #minecrafthelp
#242 [10:34] * hello [webchat@5ec3a4ae.skybroadband.com] has joined #minecrafthelp
#243 [10:34] <Minecraftbrokeforme> ive had windows 10 for a long time though and Minecraft was fine then
#244 [10:35] <urielsalis> Minecraftbrokeforme: it was using the old drivers for Windows 7, you cannot install them again
#245 [10:35] <Minecraftbrokeforme> ah okay
#246 [10:35] <frowningdesert9> My minecraft launcher is crashing and the crash report says, "Failed to write core dump. Minidumps are not enabled by default on client versions of Windows", the problematic frame was something to do with the graphics driver and i updated that yet it still does not work ._.
#247 [10:35] * alecks [webchat@cpc92710-cmbg20-2-0-cust310.5-4.cable.virginm.net] has joined #minecrafthelp
#248 [10:36] <Morpheus> frowningdesert9, Let's take a look at the game log:
#249 [10:36] <hello> I can no longer get on to Minecraft for windows 10, I get redirected to the buy it page, but I already own it
#250 [10:36] <Morpheus> ??> frowningdesert9 launcher/log
#251 [10:36] <Absol> frowningdesert9: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#252 [10:37] <alecks> Whenever I press the "play" the game loads up, but when it gets to the "mojang" screen it becomes "not responding"
#253 [10:37] <Morpheus> ??> alecks av/adwcleaner
#254 [10:37] <Absol> alecks: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#255 [10:37] <Absol> alecks: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#256 [10:37] <alecks> ok
#257 [10:38] * alecks [webchat@cpc92710-cmbg20-2-0-cust310.5-4.cable.virginm.net] has quit. (Client Quit)
#258 [10:39] * Bemaz [webchat@192.182.207.209] has joined #minecrafthelp
#259 [10:39] <frowningdesert9> okay i dont know if i did this correctly but here is the log when i copied and pasted it https://paste.ubuntu.com/p/YdWgd8XK3W/
#260 [10:40] <Bemaz> Hello, I recently tried logging into my minecraft account but I am only able to play in demo mode, and it says I do not own an account
#261 [10:40] <Bemaz> I bought an account in 2011 and migrated in 2013
#262 [10:40] <Morpheus> ??> frowningdesert9 win/dxdiag
#263 [10:40] <PanneerMeneer> i downloaded the link you seny me
#264 [10:40] <Absol> frowningdesert9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#265 [10:40] <Morpheus> ??> Bemaz account/send-email
#266 [10:40] <Absol> Bemaz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#267 [10:40] <Absol> Bemaz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#268 [10:41] <Morpheus> PanneerMeneer, Run the driver and follow the instillation steps
#269 [10:41] * alecks [webchat@cpc92710-cmbg20-2-0-cust310.5-4.cable.virginm.net] has joined #minecrafthelp
#270 [10:41] <alecks> ok ive done the malware thing
#271 [10:41] <alecks> now what
#272 [10:42] <Morpheus> alecks, Welcome back. If running adwcleaner worked, you should find that minecraft no longer has the 'not responding' problem :)
#273 [10:42] <Bemaz> I am not sure what email I bought my account with. Do i need that to find the Transaction ID?
#274 [10:43] <Morpheus> Bemaz, Use your current email, mojang should be able to find out what email you bought it with
#275 [10:43] <alecks> Thanks Morpheus it worked :)
#276 [10:43] <frowningdesert9> heres the dxdiag https://paste.ubuntu.com/p/SZ8NVw5YSs/
#277 [10:44] <PanneerMeneer> I fully installed the driver and now? i am also logged in
#278 [10:44] * TheMentalMinecrafter [webchat@87-102-63-209.static.kcom.net.uk] has joined #minecrafthelp
#279 [10:44] * alecks [webchat@cpc92710-cmbg20-2-0-cust310.5-4.cable.virginm.net] has quit. (Client Quit)
#280 [10:44] <Morpheus> PanneerMeneer, Restart your PC and try minecraft. If it still doesn't work come back for further steps
#281 [10:44] <PanneerMeneer> if i restart how do i come back to this page/
#282 [10:44] <TheMentalMinecrafter> Hello, I have an issue with my account. I wish too migrate my old account, but I have forgotten my old username, I have emailed support and was told about here, can anyone help?
#283 [10:45] <Morpheus> PanneerMeneer, The same way you got here
#284 [10:45] <Morpheus> ??> frowningdesert9 oem/hp/product-number
#285 [10:45] <Absol> frowningdesert9: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#286 [10:45] <Absol> frowningdesert9: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#287 [10:45] <PanneerMeneer> oke see you then :|
#288 [10:45] <Morpheus> TheMentalMinecrafter, We can't do anything about account issues here. This is a technical issue support channel. You'll need to wait for mojang to reply
#289 [10:45] <TheMentalMinecrafter> Oh
#290 [10:45] <TheMentalMinecrafter> Ok
#291 [10:45] * PanneerMeneer [webchat@84-106-53-241.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#292 [10:45] <TheMentalMinecrafter> Sorry
#293 [10:45] <Morpheus> No problem :)
#294 [10:45] * TheMentalMinecrafter [webchat@87-102-63-209.static.kcom.net.uk] has quit. (Client Quit)
#295 [10:45] * frowningdesert9 [webchat@213.160.120.102] has quit. (Quit: webchat.esper.net)
#296 [10:46] <Bemaz> Is there a way to find out what Mojang account I migrated my Minecraft account to? I apparently have multiple and when I try to migrate again it says I have already migrated that account.
#297 [10:46] <Morpheus> Bemaz, Mojang should also be able to help with that
#298 [10:49] * frowningdesert9 [webchat@213.160.120.102] has joined #minecrafthelp
#299 [10:50] <Morpheus> frowningdesert9, Welcome back, did you get disconnected? If so, do you need the steps I gave you again?
#300 [10:50] <frowningdesert9> yeah, i got disconnected. It's fine i have the product number
#301 [10:50] <frowningdesert9> N7H15EA#ABU
#302 [10:51] <Morpheus> frowningdesert9, Try this driver from the HP website: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85439.exe
#303 [10:53] * Ema06 [webchat@94.166.81.133] has joined #minecrafthelp
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#307 [11:00] <PanneerMeneer> i wanted to thank you for sloving my problem :)
#308 [11:00] <PanneerMeneer> <3
#309 [11:00] <Morpheus> PanneerMeneer, No problem. Enjoy playing!
#310 [11:00] <PanneerMeneer> Thank you! Have a nice day ;)
#311 [11:00] <Morpheus> You as well :)
#312 [11:01] <PanneerMeneer> bye!
#313 [11:01] * Morpheus waves
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#315 [11:04] * PanneerMeneer [webchat@84-106-53-241.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#316 [11:04] <PanneerMeneer> it craches again :(
#317 [11:04] <Morpheus> PanneerMeneer, Let's get another crash report:
#318 [11:04] <Morpheus> ??> PanneerMeneer launcher/log
#319 [11:04] <Absol> PanneerMeneer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#320 [11:06] <PanneerMeneer> https://paste.ubuntu.com/p/27C7S9WDMp/
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#322 [11:07] * frowningdesert9 [webchat@213.160.120.102] has quit. (Client Quit)
#323 [11:07] <urielsalis> PanneerMeneer, did you install the driver?
#324 [11:07] <PanneerMeneer> yes i installed the nvidia driver
#325 [11:07] <urielsalis> PanneerMeneer, and you restarted your pc?
#326 [11:07] * frowningdesert9 [webchat@213.160.120.102] has joined #minecrafthelp
#327 [11:08] <PanneerMeneer> yes and it worked for the first time when i started inecraft but then i closed and started a other time to make sure it worked and them gaveme the same error
#328 [11:09] <frowningdesert9> Morpheus i installed the driver and i restarted my pc and it is still and giving the same message in the crash report
#329 [11:09] <urielsalis> PanneerMeneer, can you send me your dxdiag again?
#330 [11:09] <urielsalis> ??> PanneerMeneer tools/hjt
#331 [11:09] <Absol> PanneerMeneer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#332 [11:10] <Absol> PanneerMeneer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [11:10] <Morpheus> ??> frowningdesert9 win/dxdiag
#334 [11:10] <Absol> frowningdesert9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#335 [11:10] <PanneerMeneer> here you go https://paste.ubuntu.com/p/GMsHj9KjVf/
#336 [11:11] <BRAIS_TV3> urielsalis tardé un poco para que me ayudara mi madre, no me lleva a ningún enlace, solo me aparece esto a mayores del texto que yo pegué
#337 [11:11] <urielsalis> BRAIS_TV3, en tu navegador deberias estar en paste.ubuntu.com/xxxxxx, donde x son numeros
#338 [11:11] <urielsalis> BRAIS_TV3, necesito ese enlance
#339 [11:11] <BRAIS_TV3> no me deja enviarte
#340 [11:11] <BRAIS_TV3> https://paste.gg/
#341 [11:12] <BRAIS_TV3> puede ser ese?
#342 [11:12] <frowningdesert9> here is the dxdiag https://paste.ubuntu.com/p/DZpjwQGm9c/
#343 [11:12] <urielsalis> BRAIS_TV3, nope, ese no tiene nada despues de /
#344 [11:12] <urielsalis> BRAIS_TV3, fijate como se ve el link de frowningdesert9
#345 [11:14] <BRAIS_TV3> no entiendo
#346 [11:14] <urielsalis> BRAIS_TV3, vamos a hacerlo de otra forma
#347 [11:15] <BRAIS_TV3> vale
#348 [11:15] <urielsalis> BRAIS_TV3, descarga https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#349 [11:15] <urielsalis> BRAIS_TV3, eso va a ejecutar una serie de cosas, y te va a aparecer un boton
#350 [11:15] <urielsalis> BRAIS_TV3, apreta ese boton y pega el resultado aca
#351 [11:16] * The_sky_war [webchat@86-121-8-127.rdsnet.ro] has joined #minecrafthelp
#352 [11:16] <BRAIS_TV3> vale
#353 [11:16] <The_sky_war> Unable to locate the Java runtime.
#354 [11:16] <The_sky_war> Show more details
#355 [11:16] <Morpheus> frowningdesert9, Hold on a second
#356 [11:17] <frowningdesert9> alright
#357 [11:18] <BRAIS_TV3> no me deja hacer nada
#358 [11:18] <urielsalis> BRAIS_TV3, tarda un poco en correr
#359 [11:18] <BRAIS_TV3> valee
#360 [11:19] <BRAIS_TV3> me aparece un error
#361 [11:19] <urielsalis> BRAIS_TV3, que error?
#362 [11:20] <BRAIS_TV3> me pone error mero no me aparrece el codigo de error
#363 [11:20] <urielsalis> BRAIS_TV3, dice "COpied"?
#364 [11:20] <BRAIS_TV3> no
#365 [11:20] <The_sky_war> Hello!
#366 [11:20] <urielsalis> BRAIS_TV3, que dice?
#367 [11:20] <urielsalis> hi The_sky_war
#368 [11:20] <The_sky_war> Unable to locate the Java runtime.
#369 [11:20] <The_sky_war> Show more details
#370 [11:20] <BRAIS_TV3> ahora te lo pongo
#371 [11:21] <BRAIS_TV3> no me pone nada
#372 [11:22] <urielsalis> BRAIS_TV3, podes intentar pegar aca?
#373 [11:22] <urielsalis> BRAIS_TV3, el programa tendria que haber copiado un link
#374 [11:22] <BRAIS_TV3> si
#375 [11:22] <Morpheus> The_sky_war, Hey. Take a look at points 2 and 3 on this page: https://bugs.mojang.com/browse/MCL-5638
#376 [11:23] <The_sky_war> thx, i saw this already
#377 [11:23] <BRAIS_TV3> thx, i saw this already
#378 [11:23] <The_sky_war> it is for Windows, i run Minecraft on Mac
#379 [11:24] <Morpheus> ??> The_sky_war mac/.minecraft
#380 [11:24] <Absol> The_sky_war: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#381 [11:24] <Morpheus> See if there is a runtime folder in there, if there is remove it and then try minecraft
#382 [11:24] <urielsalis> BRAIS_TV3, podes intentar correr el programa de vuelta?
#383 [11:25] <BRAIS_TV3> gt
#384 [11:32] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#385 [11:33] <frowningdesert9> Morpheus is it okay for me to disconnect and come back after a couple hours?
#386 [11:33] <Morpheus> Of course!
#387 [11:34] <frowningdesert9> okay, thank you for your help
#388 [11:34] <Morpheus> No problem, I'm still looking at your dxdiag. The driver was installed but minecraft seems to still hate it
#389 [11:34] * frowningdesert9 [webchat@213.160.120.102] has quit. (Quit: webchat.esper.net)
#390 [11:38] * Anakin9867 [webchat@vif38-1-88-170-11-9.fbx.proxad.net] has joined #minecrafthelp
#391 [11:40] <Anakin9867> I have problems with the logging in of servers : it shows me : "The authentification servers are currently done for maintenance"
#392 [11:40] * Anakin9867 [webchat@vif38-1-88-170-11-9.fbx.proxad.net] has quit. (Client Quit)
#393 [11:44] * MerryAce [webchat@c-73-240-32-236.hsd1.or.comcast.net] has joined #minecrafthelp
#394 [11:45] <MerryAce> Hello, I am unable to log into my minecraft account, but my friend can on their PC.
#395 [11:45] <Morpheus> MerryAce, Hey. When you try to login, does it give you any error message?
#396 [11:45] <MerryAce> It says: "Invalid Username or Password"
#397 [11:46] <PanneerMeneer> https://paste.ubuntu.com/p/MmHJpFzGC3/
#398 [11:46] <Morpheus> MerryAce, Let's check for any software which could be blocking you from logging in: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#399 [11:46] <Morpheus> ??> MerryAce tools/hjt
#400 [11:46] <Absol> MerryAce: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#401 [11:46] <Absol> MerryAce: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#402 [11:46] <Morpheus> PanneerMeneer, Uninstall bullguard and disable the discord overlay
#403 [11:46] <PanneerMeneer> why should i unistall my virus scanner
#404 [11:47] <Morpheus> PanneerMeneer, It's a heavyweight virus scanner and can cause issues with minecraft
#405 [11:47] <PanneerMeneer> so i dont have a scanner any moer i think that is also not so smart....
#406 [11:47] <Morpheus> PanneerMeneer, https://www.malwarebytes.com/ is an excellent scanner and it's free!
#407 [11:48] <PanneerMeneer> how do i disable the overlay of discord
#408 [11:48] <MerryAce> https://paste.ubuntu.com/p/jWXhsqHFmD/
#409 [11:49] <Morpheus> PanneerMeneer, Bottom left, click the cog. Move to overlay and make sure the slider at the top is grey
#410 [11:49] * BRAIS_TV3 [webchat@77.226.27.77.dynamic.reverse-mundo-r.com] has quit. (Quit: webchat.esper.net)
#411 [11:49] <Morpheus> MerryAce, Have you heard of MCLeaks?
#412 [11:49] <MerryAce> No
#413 [11:49] <Morpheus> ??> MerryAce win/hosts/edit
#414 [11:49] <Absol> MerryAce: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#415 [11:49] <Absol> MerryAce: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#416 [11:49] <Morpheus> Remove any entry containing the word 'mojang'
#417 [11:50] <PanneerMeneer> i got it Morpheus
#418 [11:50] * PanneerMeneer [webchat@84-106-53-241.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#419 [11:50] <Morpheus> You've got two host entries which go hand in hand with an instillation of MCLeaks. Using such a tool can get your account suspended forever.
#420 [11:51] <Morpheus> Once you've deleted all the entries containing the word 'mojang' make sure to change your password
#421 [11:52] <MerryAce> What the heck
#422 [11:52] <MerryAce> What is that
#423 [11:52] <Morpheus> MerryAce, What is MCLeaks or what is your host file?
#424 [11:53] <MerryAce> Both
#425 [11:53] <Morpheus> ??> MerryAce info/mcleaks
#426 [11:53] <Absol> MerryAce: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#427 [11:53] <Absol> MerryAce: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#428 [11:54] <Morpheus> I'm not sure how to explain what the host file is. Although I do know that those entries with 'mojang' in them are rerouting login traffic to their website and in turn stealing your login info
#429 [11:54] <MerryAce> It worked.
#430 [11:55] <Morpheus> MerryAce, Great. Make sure to change your password and don't use MCLeaks again
#431 [11:55] <MerryAce> Thank you so much, I haven't been able to play minecraft since December. Even after contacting mojang twice, and waiting 35+ days they couldn't help me.
#432 [11:55] <MerryAce> I don't remember using MCleaks, but will do.
#433 [12:01] * nick [webchat@cpe-24-209-58-73.neo.res.rr.com] has joined #minecrafthelp
#434 [12:01] * nick is now known as Guest71394
#435 [12:02] <Guest71394> hi i have been having trouble logging into my account
#436 [12:02] * Guest71394 [webchat@cpe-24-209-58-73.neo.res.rr.com] has quit. (Client Quit)
#437 [12:09] * TheRealBill [webchat@41.50.50.229] has joined #minecrafthelp
#438 [12:09] <TheRealBill> Hello, is this website accurate? https://help.mojang.com/customer/portal/articles/359446
#439 [12:09] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#440 [12:09] <TheRealBill> Do they really have a 1 month support ticket lag
#441 [12:09] <mattym> Yes
#442 [12:09] <Morpheus> TheRealBill, Unfortunately, yes
#443 [12:10] <TheRealBill> My account was stolen so its RIP
#444 [12:10] * The_sky_war [webchat@86-121-8-127.rdsnet.ro] has quit. (Quit: webchat.esper.net)
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#447 [12:26] * juan_david [webchat@dynamic-ip-1861451058.cable.net.co] has joined #minecrafthelp
#448 [12:26] <juan_david> hola
#449 [12:27] <juan_david> es que tengo error donde dice No se ha podido guardar la descarga. kn_in.json que puedo hacer ahi por favor ayuda
#450 [12:27] <juan_david> que significa
#451 [12:27] <urielsalis> ??> juan_david av/bytefence
#452 [12:27] <Absol> juan_david: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#453 [12:28] <juan_david> URL: https://resources.download.minecraft.net/a5/a51d543c17a3258249c70e10a9d4c442717c8787
#454 [12:28] <juan_david> Detalles del error: Attempting to move successful download to C:\Users\JUAN DAVID\AppData\Roaming\.minecraft\assets\objects\a5\a51d543c17a3258249c70e10a9d4c442717c8787 El proceso no tiene acceso al archivo porque est� siendo utilizado por otro proceso.
#455 [12:28] <juan_david> eso me aparece
#456 [12:30] * Tobi [~Tobi@p5B15D616.dip0.t-ipconnect.de] has quit. (Ping timeout: 183 seconds)
#457 [12:33] <juan_david> grascias
#458 [12:34] <juan_david> amigos otra pregunta
#459 [12:34] <juan_david> es que me dice que establesca la ruta de java
#460 [12:34] <juan_david> como lo hago?
#461 [12:35] * Tobi [~Tobi@p5B15D616.dip0.t-ipconnect.de] has joined #minecrafthelp
#462 [12:35] <juan_david> por fa
#463 [12:38] <juan_david> ????
#464 [12:38] * Ictoper [webchat@5-231-172-63.ktk-ip.de] has joined #minecrafthelp
#465 [12:39] <juan_david> The game crashed whilst initializing game
#466 [12:39] <juan_david> The game crashed whilst initializing game
#467 [12:39] <juan_david> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#468 [12:39] <juan_david> que significa eso
#469 [12:39] <CapFan67> juan_david, Hi. That error is normally a graphics driver issue. Let's take a look:
#470 [12:40] <CapFan67> ??> juan_david win/dxdiag
#471 [12:40] <Absol> juan_david: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#472 [12:40] * mumneedshelp [webchat@HSI-KBW-095-208-211-116.hsi5.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#473 [12:41] <Ictoper> Hello, I was here last week and had the problem that I could not log in. Error: Can not connect to the server
#474 [12:42] <mumneedshelp> Hello, every time I start the PC I have to install the launcheer again as it does not work any more; does anybody know this problem?
#475 [12:43] <CapFan67> mumneedshelp, "it does not work any more" - What exactly does it do? Crash? If so, do you see an error number or description, or do you only see "not responding"?
#476 [12:44] <mumneedshelp> the icon on the desktop is gone (looks like an icon without finding the software) and when I try to start it I get the massage that I does not exist
#477 [12:44] <Ictoper> I have the problem that I could not log in. Error: Can not connect to the server... I think it comes from my Ip but i didn't shure what to do
#478 [12:45] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#479 [12:45] <CapFan67> Ictoper, I recall working with you last week, but not finding resolution. I show you connected to "GHOSTnet Hosting", which my web form thinks is a proxy or VPN. Does that ISP sound familiar?
#480 [12:46] <CapFan67> mumneedshelp, Are you using the Mojang supplied launcher?
#481 [12:47] <Ictoper> CapFan67 no
#482 [12:47] <mumneedshelp> yes
#483 [12:47] <CapFan67> Ictoper, I strongly suspect you are using a VPN or Proxy, and that's preventing your login.
#484 [12:47] <Ictoper> I think that they have the same ip but i didnt shue wher they have them
#485 [12:48] <CapFan67> mumneedshelp, when it stops working, if you navigate to "C:\Program Files (x86)\Minecraft\", do you see MinecraftLauncher.exe?
#486 [12:49] <Ictoper> CapFan67 when i connect with the windows remote desktop tool from another network in deises I also do not end up on my pc but on any company PC
#487 [12:50] <mumneedshelp> that's gone as well...but all other folders still exist
#488 [12:50] <CapFan67> mumneedshelp, This sounds like your AV software is removing Minecraft. Shall we take a look at what you have installed?
#489 [12:51] <CapFan67> ??> mumneedshelp tools/hjt
#490 [12:51] <Absol> mumneedshelp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#491 [12:51] <Absol> mumneedshelp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#493 [12:52] <CapFan67> Ictoper, I'm not quite sure how to advise you. I recall that we looked at your installed software, but didn't find any known VPN software. That doesn't mean your system isn't configured to use one, just not one on our known incompatible software list.
#494 [12:52] <CapFan67> Ictoper, If you want, we can run HiJackThis again and take a look.
#495 [12:53] <Ictoper> ok please send me the link again
#496 [12:53] <CapFan67> ??> Ictoper tools/hjt
#497 [12:53] <Absol> Ictoper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#498 [12:53] <Absol> Ictoper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#499 [12:55] <Ictoper> CapFan67 https://paste.ubuntu.com/p/HD8yrKYxqG/
#500 [12:55] <mumneedshelp> I will try to stop my AV software and to start again....if it does not work I will come back again
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#502 [12:57] <CapFan67> Ictoper, I don't see anything still. In your settings > Network & Internet, if you click on VPN, do you see one listed at the top? Also, if you click on Proxy, is "Manual proxy setup" enabled?
#503 [12:58] <Ictoper> CapFan67 no it isn't
#504 [13:00] <CapFan67> Ictoper, ...and as I recall, you can login just fine from other device not connected to your network, but not from your PC?
#505 [13:02] <Ictoper> CapFan67 no it didnt works... but i think that is because my password is incorrect my friend said
#506 [13:02] <Ictoper> it is also an other error massage
#507 [13:02] <CapFan67> Ictoper, If you suspect that you don't know your password, you should try a password reset.
#508 [13:03] <Ictoper> CapFan67
#509 [13:03] <Ictoper> I already have mojang does not do that somehow
#510 [13:04] <CapFan67> Ictoper, So, when you request a password reset, you don't get the response system email?
#511 [13:06] <Ictoper> CapFan67, but if I click on this error 404 or so
#512 [13:08] <Ictoper> be right back
#513 [13:08] <CapFan67> Ictoper, If I were in your shoes, I would disable the wifi on my mobile (so I was connected to cellular data), then try logging into Mojang.com. if that fails, I would attempt a password reset from my phone. Once reset, and once able to login with my phone, I would then return my attention to my computer.
#514 [13:12] <Ictoper> CapFan67, that may well be good but I live on the village and here is really shitty cell phone reception ... I can try tomorrow morning with another wireless at the stop but more is not
#515 [13:12] <Absol> Ictoper: Please keep it civil
#516 [13:12] <Ictoper> Absol, sorry
#517 [13:13] <CapFan67> Ictoper, The object isn't to play over cellular data, but to isolate your ISP as the issue.
#518 [13:14] <Ictoper> CapFan67: that is clear to me only I get neither emails nor access to the Mojang page
#519 [13:16] <CapFan67> Ictoper, In short, loading the pages is absolutely a network connection issue. If you're able to load the page, but don't get system emails, then your account may be locked and you'll need to contact Mojang. if you *can* get system emails and login from another location, then the issues is your PC or ISP.
#520 [13:19] <Ictoper> jes its a problem with my network
#521 [13:20] <Ictoper> CapFan67,
#522 [13:20] <Ictoper> it works on the phone .. on the pc which is synonymous in my network but not explicitly connect with my pc is synonymous not pure but has the same error message as me
#523 [13:21] <Ictoper> CapFan67: I'll be right back. so about 30 min
#524 [13:21] <CapFan67> Ok
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#527 [13:34] <Ictoper> CapFan67 ill back
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#529 [13:34] <Kelvin> I need help
#530 [13:35] <Kelvin> me and my gran made this account when she had a laptop
#531 [13:35] <Kelvin> i was only 7/8
#532 [13:36] <Kelvin> i don't know my sercurity password and my grans email does not work don't know what happened to it
#533 [13:39] * John [webchat@cpc117330-basf13-2-0-cust117.12-3.cable.virginm.net] has joined #minecrafthelp
#534 [13:39] <John> im unable to reset my password
#535 [13:41] <CapFan67> Kelvin, Do you have a legacy account (login with username), or a Mojang account (login with email)?
#536 [13:41] <CapFan67> John, What happesn when you try to reset your password?
#537 [13:42] <Kelvin> how do i know if i have a legacy acc
#538 [13:42] <CapFan67> Kelvin, Again, do you login with your username or do you login with your email?
#539 [13:42] <John> i have a mojang account i believe, the email sends to my email but then i cant follow that page
#540 [13:42] <Kelvin> email
#541 [13:42] <Kelvin> email is still there
#542 [13:42] <CapFan67> John, Ok, so you do receive the system email. When you say you "cant follow that page", what happens.
#543 [13:42] <Kelvin> we cant access it
#544 [13:43] <CapFan67> Kelvin, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. Since you only have one of these things, you'll need to contact Mojang Support. Do you need a link?
#545 [13:43] <John> i follow the link and it says "This site can’t provide a secure connection"
#546 [13:44] <Kelvin> i don't have access to the email
#547 [13:44] <Kelvin> yes i need a link
#548 [13:44] <CapFan67> ??> Kelvin account/send-email
#549 [13:44] <Absol> Kelvin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#550 [13:44] <Absol> Kelvin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#551 [13:45] <CapFan67> John, That sounds like an issue with your browser. Have you tried the link with a different browser, or from a different device (such as your mobile)?
#552 [13:45] <John> i have tried with a different browser
#553 [13:46] <CapFan67> John, It may be related to AV or web protection software loaded on your PC, or possibly one of your settings. I would test from a different device.
#554 [13:46] <Kelvin> cant don't have order number
#555 [13:46] <Ictoper> CapFan67, it works on the phone .. on the pc which is synonymous in my network but not explicitly connect with my pc is synonymous not pure but has the same error message as me. i contact a friend now and he will try it from his pc
#556 [13:47] <CapFan67> Kelvin, Only Mojang can help you. Explain to them what you know, and what you don't know. If they have other ways to verify you, they will let you know.
#557 [13:47] <Kelvin> cant email then cause you need transaction number
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#559 [13:48] <CapFan67> Kelvin, Let them know that when you submit the form.
#560 [13:50] <Kelvin> i sent it
#561 [13:50] <Ictoper> CapFan67: I could also try to test my sonicwall times in front of the router
#562 [13:51] <CapFan67> Ictoper, Sonicwall sells security hardware, including hardware VPN devices. It's certainly possible that's the culprit.
#563 [13:53] <Ictoper> CapFan67: The Sonicwall is not connected to the network and when it was connected (already a little longer ago), it was still
#564 [13:53] <Ictoper> I can acuh another rout times as a test clip on
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#566 [13:56] <Ictoper> CapFan67: which IP does the Minecraft logon server have? then I can try to ping this one
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#575 [14:05] * Egon [webchat@178-119-180-53.access.telenet.be] has joined #minecrafthelp
#576 [14:06] <Egon> Hello, I do not recieve a email where i can reset my password with.
#577 [14:08] <CapFan67> Egon, Did you check your spam/junk folders?
#578 [14:12] <Egon> Yes, I did
#579 [14:13] <CapFan67> ??> Egon account/send-email
#580 [14:13] <Absol> Egon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#581 [14:13] <Absol> Egon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#584 [14:33] <frowningdesert9> hi, i was here a couple hours ago regarding the launcher crashing
#585 [14:35] <frowningdesert9> the dxdiag is https://paste.ubuntu.com/p/DZpjwQGm9c/
#586 [14:36] <mattym> ??> frowningdesert9 oem/hp/product-number
#587 [14:36] <Absol> frowningdesert9: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#588 [14:36] <Absol> frowningdesert9: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#589 [14:37] <Morpheus> frowningdesert9, Just to check, what version are you playing on?
#590 [14:37] <frowningdesert9> the launcher or minecraft
#591 [14:37] <Morpheus> Minecraft
#592 [14:37] <frowningdesert9> 1.13.2
#593 [14:38] <frowningdesert9> the product number is N7H15EA#ABU mattym
#594 [14:38] <mattym> frowningdesert9, Ok one moment.
#595 [14:42] <mattym> frowningdesert9, Ok, HP does not have a newer driver that you need on their page, so lets try the one Intel provides.
#596 [14:43] <mattym> frowningdesert9, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28646/Intel-Graphics-Windows-10-DCH-Drivers?product=88355
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#598 [14:52] * Adam is now known as Guest20492
#599 [14:52] <Guest20492> Hi, I have been trying to pay for minecraft java edition with numerous cards and I keep getting a payment error. The cards and details are all correct
#600 [14:52] <Guest20492> I have tried different browsers and computers too. No luck
#601 [14:52] <Guest20492> Any advice?
#602 [14:52] <tyteen4a03> Guest20492: are you behind a VPN?
#603 [14:53] <Guest20492> nope
#604 [14:53] <tyteen4a03> Guest20492: tried a different internet connection?
#605 [14:53] <mattym> Guest20492, What is the exact error it gives you?
#606 [14:53] <Guest20492> I would have to do it again to exact wording, but 'payment error...'
#607 [14:53] <Guest20492> have tried different intermet connection yes
#608 [14:54] <tyteen4a03> Guest20492: is it a credit/debit card issued by your bank, with your name embossed on it?
#609 [14:54] <Guest20492> debit card and myname yes
#610 [14:55] <tyteen4a03> Guest20492: you might need to call up your bank and have them allow International Transactions; alternatively try PayPal
#611 [14:55] <Guest20492> i use it for internmational tramscations daily, so not that.
#612 [14:55] <Guest20492> I don't have paypal, but I guess I could set it up. So no other idea on the card payment?
#613 [14:55] <frowningdesert9> mattym it says that the operating system is not supported and that it's not compatible
#614 [14:56] <mattym> Guest20492, Was the card issued in the country you are currently trying to make the purchase from?
#615 [14:56] <Guest20492> no doest say that
#616 [14:56] <Guest20492> yes from same country.
#617 [14:56] <tyteen4a03> Guest20492: not sure, your bank may be flagging it for fraud
#618 [14:56] <tyteen4a03> Guest20492: especially if the cards are from the same bank
#619 [14:57] <Guest20492> cards are form different banks and countries. Tried that as well to see issue.
#620 [14:57] <mattym> frowningdesert9, You may need to try and see if Windows Update has it available, otherwise you will need to contact HP support so they can walk you through installing a driver they did not provide.
#621 [14:57] <Guest20492> I am on MAac
#622 [14:57] <Guest20492> Mac
#623 [14:57] <tyteen4a03> ??> Guest20492 irc/multitasking/!
#624 [14:57] <Absol> Guest20492: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#625 [14:57] <Absol> Guest20492: Don't respond to messages directed at other people.
#626 [14:58] <frowningdesert9> mattym how would i see if the windows update has it available
#627 [14:59] <mattym> frowningdesert9, Run Windows Update, check if it has any Intel Graphics/Display drivers availalbe.
#628 [15:00] <frowningdesert9> ok
#629 [15:01] <frowningdesert9> mattym i may just be dumb but when i go to check windows update settings it says everything is up to date
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#631 [15:02] <mattym> frowningdesert9, Then its not available there. You would need to contact HP support to work around their lockout.
#632 [15:03] <frowningdesert9> the thing is that the crashes started happening suddenly and i had not done anything to the laptop
#633 [15:03] * joe [webchat@195.147.248.158] has joined #minecrafthelp
#634 [15:03] <joe> help
#635 [15:03] <frowningdesert9> mattym i will try to contact them but what would i say
#636 [15:04] <mattym> frowningdesert9, That you need to install a newer driver directly from Intel, because the one they provide for your computer on their support site is too old.
#637 [15:04] <joe> Unable to access file. URL: https://resources.download.minecraft.net/d3/d39e91b93f8e7eb31776e65e9788a0ab2c9b32c3 Error details: The file or directory is corrupted and unreadable.
#638 [15:05] <mattym> ??> joe win/reinst
#639 [15:05] <Absol> joe: You may need to reinstall the locally installed files that Minecraft puts into place.
#640 [15:05] <Absol> joe: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#641 [15:06] <frowningdesert9> mattym would i be able to find it on the intel website because i also remember going to the website and installing a driver although it hadn't helped with anything afterwards
#642 [15:06] <mattym> frowningdesert9, The one I linked you earlier is from the Intel site.
#643 [15:07] <joe> thanks ill try that
#644 [15:07] <mattym> frowningdesert9, This one https://downloadcenter.intel.com/download/28646/Intel-Graphics-Windows-10-DCH-Drivers?product=88355
#645 [15:07] <frowningdesert9> mattym i remember downloading a different one with something got to do with the problematic frame that was mentioned in the crash report but oh well
#646 [15:08] <frowningdesert9> so do i just find the newest driver on there
#647 [15:08] <mattym> frowningdesert9, That one is the newest, everything else I found on the intel page was older than what you had from the HP site.
#648 [15:08] <joe> i cant seem to be able to delete the assets file
#649 [15:08] <frowningdesert9> mattym oh okay, so I should just contact HP and ask them right
#650 [15:09] <mattym> frowningdesert9, Yes
#651 [15:09] <mattym> joe, Ok, restart the PC, then try to delete the files again before doing anything else.
#652 [15:09] <frowningdesert9> mattym okay, thank you for your help.
#653 [15:10] <mattym> frowningdesert9, If they cannot help, or the same issue still persists, come back and we can look into other issues.
#654 [15:10] <joe> ok thanks for your help
#655 [15:10] <frowningdesert9> mattym okay, thank you
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#663 [15:51] <Liba> Hi, could I ask for help. I bought minecraft for my son and am not able to do the parent´s consent. The system does not allow to use my payment card, it just does not accept it. Many thanks!
#664 [15:54] * The_best [webchat@cpe-181-44-170-169.telecentro-reversos.com.ar] has joined #minecrafthelp
#665 [15:54] <The_best> Hello
#666 [15:55] <The_best> Is it necessary realms to play minecraft online?
#667 [15:59] <urielsalis> The_best, no
#668 [15:59] <urielsalis> ??> The_best mp/server-setup
#669 [15:59] <Absol> The_best: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#670 [15:59] <The_best> And for what is realms
#671 [16:01] <urielsalis> The_best, so you dont need to keep a computer always on
#672 [16:01] <urielsalis> The_best, and setup is easier
#673 [16:01] <The_best> Oh, thanks you
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#677 [16:53] * Manamalagan [webchat@80.233.40.161] has joined #minecrafthelp
#678 [16:54] <Manamalagan> hello, i am having problems with my minecraft, when i try to enter my world, it crashed the game
#679 [16:55] <Lurks> Manamalagan https://minecraftirc.net/support-articles/get-minecraft-log/
#680 [16:56] <Manamalagan> what will that help me with?
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#683 [17:41] * pxl8dblood [webchat@cpe-72-128-111-147.wi.res.rr.com] has joined #minecrafthelp
#684 [17:41] <pxl8dblood> Hello
#685 [17:41] <Presto> My current problem is in java edition on widows 10 and the problem is that everytime i launch the game it is either (not responding) or it allows me access to the main menu but when i select a game it freezes on the loading world screen
#686 [17:43] <pxl8dblood> I haven't played mine craft in years.... My account password is forgotten and the email honestly I cannot find it whenever I ask... I've emailed them asking for help, I know my username but not my password and the whole ordeal is a pain anyone?
#687 [17:43] <Presto> I also only am able to play version 1.0
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#691 [18:43] * AlonzoTG [webchat@pool-71-163-100-99.washdc.fios.verizon.net] has joined #minecrafthelp
#692 [18:43] <AlonzoTG> =\
#693 [18:43] <AlonzoTG> The stupid minecraft client was forcing me to reset my password EVERY TIME I went to play the game.
#694 [18:44] <AlonzoTG> so I was thinking I should update my client.
#695 [18:44] <AlonzoTG> I had been using oooold minecraft.jar and was looking for new minecraft.jar....
#696 [18:44] <AlonzoTG> now its like: ./minecraft-launcher: error while loading shared libraries: libgconf-2.so.4: cannot open shared object file: No such file or directory
#697 [18:46] <AlonzoTG> Oh, sonofabitch: https://www.minecraft.net/en-us/download/alternative%20 << see that stray whitespace code at the end????
#698 [18:46] <Absol> AlonzoTG: Please keep it civil
#699 [18:47] * RushX0 [webchat@c-24-12-192-232.hsd1.il.comcast.net] has joined #minecrafthelp
#700 [18:48] <RushX0> how do you fix exit code 1
#701 [18:48] <AlonzoTG> I don't think that matters, as long as you enjoyed the game before seeing that.
#702 [18:48] <AlonzoTG> unfortunately that is a completely generic error relating to what value the program "returned" when it exited...
#703 [18:49] <AlonzoTG> 1 is the most universal error, it was originally meant to refer to a manual page but that convention hasn't been followed in any of the past 3 decades...
#704 [18:51] <AlonzoTG> So does minecraft.jar still exist and what is scummsoft going to do to compensate me for breaking minecraft on my distro that used to run it just fine since ~2012 or so.
#705 [18:53] <RushX0> so how do you fix exit code 1 and can you show me please
#706 [18:53] <AlonzoTG> no idea, do you have any other information?
#707 [18:54] <RushX0> it has something to do with the monitor it says
#708 [18:58] <AlonzoTG> Well, a basic program looks like this: main() { int error = do_somethg() ; if(error) return 1; else return 0; }
#709 [18:59] <AlonzoTG> So you are hitting the return 1...
#710 [18:59] <AlonzoTG> So what OS are you using?
#711 [18:59] <AlonzoTG> What steps have you taken so far?
#712 [18:59] <AlonzoTG> Did it work before?
#713 [19:01] * Willmister2001 [webchat@S01061056117dfe5a.vn.shawcable.net] has joined #minecrafthelp
#714 [19:02] <Willmister2001> Hey so when I try to log onto one of my servers is has this thing that has io.netty.channe;.Abstract ... Connection refused its only with my own server but other ones are completely fine
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#716 [19:06] * mk [webchat@cpe-23-241-65-82.socal.res.rr.com] has joined #minecrafthelp
#717 [19:08] <mk> Hey, I had an old minecraft account (about 2011), and i am unable to transfer my account to mojang to play because my username is needed to log in, but it says to find my username in the game once ive logged in
#718 [19:08] <AlonzoTG> sounds like a firewall issue,
#719 [19:08] <AlonzoTG> make sure you can reach all of the relevant ports with the server running.
#720 [19:09] <Willmister2001> how do i do that i am not good with computers
#721 [19:12] * jaden [webchat@99.142.213.112.sta.dodo.net.au] has joined #minecrafthelp
#722 [19:13] <jaden> hey
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#727 [19:28] * kenny [webchat@cpe-24-210-225-68.neo.res.rr.com] has joined #minecrafthelp
#728 [19:28] * kenny is now known as Guest18816
#729 [19:28] <Guest18816> i accidently canceled my minecraft account and was wondering if i could get it reactivated
#730 [19:29] <Guest18816> i bought the game years ago, and i assumed i was talking to the same person in two different emails
#731 [19:29] <Guest18816> and i was wrong
#732 [19:30] * diplo [webchat@c-71-225-149-163.hsd1.pa.comcast.net] has joined #minecrafthelp
#733 [19:30] <diplo> I need help logging in
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#735 [19:38] * Finix_360 [webchat@201-234-46-108.dynamic.funescoop.com.ar] has joined #minecrafthelp
#736 [19:38] <Finix_360> hola
#737 [19:39] <Finix_360> someone speaks Spanish
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#743 [20:14] * Chubs [webchat@dhcp-201-138.dhcp.csulb.edu] has joined #minecrafthelp
#744 [20:15] <Chubs> I switched texture packs adn now my game crashes when I open it
#745 [20:15] * Chubs [webchat@dhcp-201-138.dhcp.csulb.edu] has quit. (Client Quit)
#746 [20:16] <Jalen> Hey, so my situation is that i have two very old minecraft account (i suppose) in 2017. Two different emails i used and i might've just switched the two. I want to restore it back
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#748 [20:41] * TypicalXChicken [webchat@108-65-32-56.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#749 [20:42] <TypicalXChicken> i need help when i try to load up minecraft it stays white and wont load ive tried to reset it but nothing works
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#751 [20:59] * Joey [webchat@88.169.220.111.dyn.iprimus.net.au] has joined #minecrafthelp
#752 [21:00] <Joey> hi i am on a macbook air laptop and i have tried multiple times to purchase minecraft but it always says there is a error help me please i miss this game
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#754 [21:38] * MysticLinJam [webchat@c-73-3-199-47.hsd1.co.comcast.net] has joined #minecrafthelp
#755 [21:40] <MysticLinJam> I seem to get a game crash when I turn on vbo's
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#757 [21:45] * zwerg_u [webchat@p4FFAB886.dip0.t-ipconnect.de] has joined #minecrafthelp
#758 [21:46] <zwerg_u> i can not logg in over the louncher
#759 [21:46] <zwerg_u> how can i fix it?
#760 [22:08] * ashton [webchat@072-180-079-097.res.spectrum.com] has joined #minecrafthelp
#761 [22:09] <ashton> whenever i try to play in a server i get a log in failed error and it says restart launcher but when i do that it does absolutely nothing
#762 [22:13] * FlufflyBoo [webchat@c-73-2-13-233.hsd1.ca.comcast.net] has joined #minecrafthelp
#763 [22:14] <FlufflyBoo> hello i have a minecraft promblem i am getting connection lost fattaly missing enteries how can i fix this
#764 [22:15] <zwerg_u> restart and new instalation in not working
#765 [22:15] <FlufflyBoo> i done that
#766 [22:15] <FlufflyBoo> is that a java issue or is there something going on different
#767 [22:16] <zwerg_u> it´s Java
#768 [22:16] <FlufflyBoo> ok ty i will try to update my java
#769 [22:17] <FlufflyBoo> or is it a java setting got switch somehow
#770 [22:20] <zwerg_u> java is on the standard settings
#771 [22:20] <zwerg_u> java is on the standard settings
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#775 [22:53] <duskrider007> hi humans i have a minecraft relm with one of my friends i am about to buy an extention but i am on the fence because things keep beeing blowen up and i am positive its not my friend so there must be a hacker on my server wat do i do
#776 [23:03] * Blue [webchat@c-24-9-59-98.hsd1.co.comcast.net] has joined #minecrafthelp
#777 [23:04] <Blue> Alright, my minecraft launches, stays open, freezes then crashes and i dont know how to fix it
#778 [23:04] <CapFan67> Hi Blue.
#779 [23:04] <Blue> hello
#780 [23:04] <CapFan67> Blue, That sometimes happens when incompatible software is running. Shall we look:
#781 [23:04] <CapFan67> ??> Blue tools/hjt
#782 [23:04] <Absol> Blue: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#783 [23:04] <Absol> Blue: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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