#1 [00:08] * Yes [webchat@24-176-233-2.dhcp.atsc.ca.charter.com] has joined #minecrafthelp
#2 [00:10] <Yes> My minecraft stops responding whenever I launch it and its been happening for awhile, all help ive been seeing hasn't worked.
#3 [00:10] <Yes> It also says that the Java(TM) binary SE has stopped responding as well
#4 [00:14] * Gloomybabe [webchat@cpe-76-182-69-147.nc.res.rr.com] has joined #minecrafthelp
#5 [00:14] <Gloomybabe> Minecraft is crashing on launch
#6 [00:22] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Quit: Reboot...)
#7 [00:22] <Yes> You too?
#8 [00:24] <Gloomybabe> yep, I just bought it and It crashes immediately on startup. I've tried a whole bunch of things to fix it.
#9 [00:25] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#10 [00:26] <Gloomybabe> Including, uninstalling java, reinstalling java, restarting my PC, uninstalling minecraft (multiple times), restarting my PC yet again. I also tried changing the bundled java to regular java, and changing the JVM arguments -Xmx2G - to -Xmx3G
#11 [00:26] <Gloomybabe> nothing works man
#12 [00:27] <Gloomybabe> Ive been at this for like 5 hours its been rough....
#13 [00:28] * GemJester [webchat@70-35-180-96.atmc.net] has joined #minecrafthelp
#14 [00:29] <Yes> Same dude but more like a month or two, I have no idea what to do
#15 [00:29] <Yes> Im stumped
#16 [00:31] <Gloomybabe> Oh man, that really sucks I'm so sorry, have you tried emailing mojang?
#17 [00:31] <Yes> not yet
#18 [00:31] <Yes> I probably should now
#19 [00:32] <Yes> I hope we can figure this out
#20 [00:32] <Gloomybabe> I did just a few minutes ago and the auto replier gave me the link to this chat
#21 [00:32] <Gloomybabe> and yeah same
#22 [00:32] <Gloomybabe> I know its not my specs on my computer, ive got a solid PC im not sure what the deal is tbh
#23 [00:33] <Yes> Same
#24 [00:34] * biscuit [webchat@81-233-172-81-no85.tbcn.telia.com] has joined #minecrafthelp
#25 [00:34] <Gloomybabe> maybe one of the mods will answer our cries lol
#26 [00:34] * biscuit [webchat@81-233-172-81-no85.tbcn.telia.com] has quit. (Client Quit)
#27 [00:40] <Yes> Yeah hopefully lol
#28 [00:43] * Yes [webchat@24-176-233-2.dhcp.atsc.ca.charter.com] has quit. (Quit: webchat.esper.net)
#29 [00:45] * Gloomybabe [webchat@cpe-76-182-69-147.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#30 [00:49] * GemJester [webchat@70-35-180-96.atmc.net] has joined #minecrafthelp
#31 [00:55] * Domantas [webchat@78-61-126-116.static.zebra.lt] has joined #minecrafthelp
#32 [00:55] <Domantas> Hello
#33 [00:55] * Gloomybabe [webchat@cpe-76-182-69-147.nc.res.rr.com] has joined #minecrafthelp
#34 [00:57] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has joined #minecrafthelp
#35 [00:57] * Domantas [webchat@78-61-126-116.static.zebra.lt] has quit. (Client Quit)
#36 [01:04] <Gloomybabe> minecraft more like minecrash amirite? lol anyways I have had issues since installation with minecraft crashing on startup. TIA
#37 [01:15] <GemJester> You guys from Sprite? Trying to get a sponsorship.
#38 [01:17] * Lzyunkerz [webchat@38.133.200.199] has joined #minecrafthelp
#39 [01:18] <Lzyunkerz> Hello, my question is about connecting to servers on the latest version, 1.13.2
#40 [01:19] * Lzyunkerz [webchat@38.133.200.199] has quit. (Client Quit)
#41 [01:20] * gyrobone [webchat@ip68-12-89-113.ok.ok.cox.net] has joined #minecrafthelp
#42 [01:21] <gyrobone> My friend is having issues connecting to servers, both my own java servers and minecraft realms servers. Whenever he tries to join either of them, he gets a Java error that says "failed to create child event loop". We have tried messing with firewalls, reinstalling minecraft and java, and rebooting multiple times.
#43 [01:22] <gyrobone> It's confusing because we were playing on a different version (1.2.1 and 1.3.2) earlier today and it was working for him perfectly fine.
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#45 [01:31] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#46 [01:38] * Somke [webchat@84-217-29-235.customers.ownit.se] has joined #minecrafthelp
#47 [01:39] <Somke> What am I sopose to do if you don't remember my security questions?
#48 [01:39] * Luxcraz [webchat@147.126.34.193] has joined #minecrafthelp
#49 [01:39] <Luxcraz> is anyone here?
#50 [01:39] <Somke> yea
#51 [01:39] <Luxcraz> I got my account long ago,
#52 [01:39] <Luxcraz> during the beta
#53 [01:39] <Gloomybabe> yeah
#54 [01:39] <Luxcraz> and I can't access it now, I've tried recovering the password but I don't get the email and I know the email is correct
#55 [01:40] <Luxcraz> I send it an appeal weeks ago to no avail
#56 [01:40] <Luxcraz> any suggestions?
#57 [01:40] <Somke> i don't now
#58 [01:40] <Somke> What am I sopose to do if you don't remember my security questions?
#59 [01:40] <Somke> if I don't*
#60 [01:41] * Somke [webchat@84-217-29-235.customers.ownit.se] has quit. (Client Quit)
#61 [01:41] * Luxcraz [webchat@147.126.34.193] has quit. (Client Quit)
#62 [01:52] * gyrobone [webchat@ip68-12-89-113.ok.ok.cox.net] has joined #minecrafthelp
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#65 [02:29] * zwerg_u [webchat@p4FFAB886.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#66 [02:30] <gyrobone> Is anyone on that can help?
#67 [02:32] * gyrobone [webchat@ip68-12-89-113.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#68 [02:33] * GemJester [webchat@70-35-180-96.atmc.net] has quit. (Quit: webchat.esper.net)
#69 [02:40] * RBurton [webchat@c122-106-163-229.carlnfd1.nsw.optusnet.com.au] has joined #minecrafthelp
#70 [02:44] <RBurton> Hi, I've owned the game for over a decade now, but stopped playing around 5 years ago, decided to dive back in to a friends realms server but i need to migrate my account. The only problem is i don't have access to the original email address, and can't see transactions to something i purchased literally 10 years ago and can't do the account migrati
#71 [02:44] <RBurton> on. I've contacted mojang support however their current backlog is around 1 month, so they most likely won't get around to me for another month. Is there anything i can do to resolve this more quickly? Thanks
#72 [03:34] <Galaxy_2Alex> RBurton, Wait for them to answer.
#73 [03:55] * CallMeBilly [webchat@host86-128-116-164.range86-128.btcentralplus.com] has joined #minecrafthelp
#74 [03:55] <CallMeBilly> So I've already bought minecraft.
#75 [03:56] <CallMeBilly> But i can't get into the game.
#76 [03:56] <Galaxy_2Alex> CallMeBilly, Why not?
#77 [03:56] <CallMeBilly> I'm not sure its downloading but it comes up with a error
#78 [03:57] <Galaxy_2Alex> CallMeBilly, What error?
#79 [03:57] <CallMeBilly> Its says " Unable to save download. idle1.ogg "
#80 [03:57] <Galaxy_2Alex> ??> CallMeBilly error/download
#81 [03:57] <Absol> CallMeBilly: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#82 [03:58] * Anakin9867 [webchat@vif38-1-88-170-11-9.fbx.proxad.net] has joined #minecrafthelp
#83 [03:58] <CallMeBilly> Then do i re install it or is it broken
#84 [03:58] <Galaxy_2Alex> CallMeBilly, After removing all programs in the list, the game should work again.
#85 [03:58] <CallMeBilly> Ok thanks
#86 [04:00] <Anakin9867> How can I connect to multiplayers servers, because when I try it shows me "The authentification servers are currently done for maintenance" since a long time
#87 [04:00] <Galaxy_2Alex> ??> Anakin9867 launcher/relog
#88 [04:00] <Absol> Anakin9867: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#89 [04:01] * CallMeBilly [webchat@host86-128-116-164.range86-128.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#90 [04:02] <Anakin9867> I just tried but it didn't work
#91 [04:03] <Galaxy_2Alex> Anakin9867, Seems like something on your PC is blocking the connection, let's take a look at that. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#92 [04:03] <Galaxy_2Alex> ??> Anakin9867 tools/hjt
#93 [04:03] <Absol> Anakin9867: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#94 [04:03] <Absol> Anakin9867: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#95 [04:06] <Anakin9867> It seems to work with Windows and I'm on Ubuntu
#96 [04:07] <Galaxy_2Alex> Anakin9867, https://bugs.mojang.com/browse/MCL-9794
#97 [04:08] <Galaxy_2Alex> Anakin9867, Check the moderator note on that bug report.
#98 [04:09] <Anakin9867> thanks
#99 [04:36] * nikunh [webchat@103.245.199.82] has joined #minecrafthelp
#100 [04:36] * nikunh [webchat@103.245.199.82] has quit. (Client Quit)
#101 [04:40] * RBurton [webchat@c122-106-163-229.carlnfd1.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#102 [06:02] * jr [webchat@121.36.179.58.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#103 [06:41] * Retep [webchat@5-231-145-217.ktk-ip.de] has joined #minecrafthelp
#104 [06:43] <Retep> Hello, since April the 1st i got a new IP adress that is on one of Mojangs blacklists, is there another way to get this fixed than their extremly slow support?
#105 [06:43] <Galaxy_2Alex> Retep, Wait for them to answer.
#106 [06:44] <Retep> ok, thx
#107 [06:44] * Retep [webchat@5-231-145-217.ktk-ip.de] has quit. (Client Quit)
#108 [07:09] * Paddy [webchat@118.211.167.240] has joined #minecrafthelp
#109 [07:09] <Paddy> I have lost my old email which was used to buy minecraft and login with, Ive now forgot my password and I can’t reset it what can I do?
#110 [07:10] <Galaxy_2Alex> Paddy, Have you already submitted an account support request to Mojang?
#111 [07:10] <Paddy> Yes
#112 [07:10] <Galaxy_2Alex> Paddy, Please wait for them to answer.
#113 [07:10] * Paddy [webchat@118.211.167.240] has quit. (Client Quit)
#114 [07:17] * Yosef [webchat@37.26.148.181] has joined #minecrafthelp
#115 [07:18] <Yosef> When I press play on the launcher, it says: 'Failed to download file. af_za.json' What do I do?
#116 [07:18] <Galaxy_2Alex> ??> Yosef error/download
#117 [07:18] <Absol> Yosef: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#118 [07:19] <Yosef> I see, Thanks!
#119 [07:45] * Detective [webchat@125.214.60.195] has joined #minecrafthelp
#120 [07:46] <Detective> pastefile1
#121 [07:47] <Galaxy_2Alex> Detective, Sorry?
#122 [07:47] <Detective> I am Vietnamese people
#123 [07:48] <Galaxy_2Alex> Detective, Use a Translator if you are having issues with English, or ask someone who speaks English to help you.
#124 [07:48] <Detective> I had a problem with my minecraft (game output)
#125 [07:49] <Galaxy_2Alex> ??> Detective paste
#126 [07:49] <Absol> Detective: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#127 [07:57] * Taylor [webchat@cpe-124-176-225-55.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#128 [07:57] <Taylor> hey
#129 [07:59] <Galaxy_2Alex> Taylor, Hello
#130 [07:59] <Taylor> https://paste.ubuntu.com/p/F2cwF4Cn8d/ i need help on this issue
#131 [08:00] <Galaxy_2Alex> ??> Taylor win/update
#132 [08:00] <Absol> Taylor: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#133 [08:00] * charlie [webchat@5e0d4555.bb.sky.com] has joined #minecrafthelp
#134 [08:02] <charlie> I have downloaded the java versions by mistake and should have ordered the windows 10 version. I have clicked on the code but it does not come through to outlook - can anyone help.
#135 [08:02] * Lord_of_Life [~Lord@77.28.168.61] has quit. (Ping timeout: 190 seconds)
#136 [08:04] * Lord_of_Life [~Lord@77.28.175.99] has joined #minecrafthelp
#137 [08:08] <Taylor> Absol once its complete i restart my pc right
#138 [08:08] * fake [webchat@209.221.91.117] has joined #minecrafthelp
#139 [08:08] <fake> hello
#140 [08:09] <Galaxy_2Alex> charlie, So you bought the Java Edition, but actually wanted the Windows 10 Edition?
#141 [08:09] <Galaxy_2Alex> fake, Hello
#142 [08:09] <Galaxy_2Alex> Taylor, Yes.
#143 [08:10] <Taylor> ok thx
#144 [08:10] <fake> so i heard that some intel integrated graphics were no longer going supported in 1.14
#145 [08:10] * Taylor [webchat@cpe-124-176-225-55.vb02.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#146 [08:10] <Galaxy_2Alex> fake, Some older ones, yes.
#147 [08:10] <fake> yes
#148 [08:11] <fake> so i have "intel hd graphics family"
#149 [08:11] <fake> will that work
#150 [08:11] <Galaxy_2Alex> fake, https://www.reddit.com/r/Minecraft/comments/bc34cs/psa_want_to_play_114_on_an_old_intel_integrated/
#151 [08:11] <fake> i saw that yes
#152 [08:11] <fake> but it didnt mention the hd graphics family
#153 [08:11] <Galaxy_2Alex> fake, Can you run the 1.14 Prerelease?
#154 [08:12] <fake> i cant check rn, but i could run the snapshot a month ago
#155 [08:12] <Galaxy_2Alex> fake, should be fine, but just check whenever you have time with the 1.14 Prerelease. If you can join a world, you should be fine.
#156 [08:12] <fake> ok
#157 [08:12] <fake> great
#158 [08:13] <fake> thank you for the help
#159 [08:14] * fake [webchat@209.221.91.117] has quit. (Quit: webchat.esper.net)
#160 [08:15] * fake [webchat@209.221.91.117] has joined #minecrafthelp
#161 [08:16] * fake [webchat@209.221.91.117] has quit. (Client Quit)
#162 [08:18] <charlie> yes I bought java but wanted windows 10
#163 [08:20] <Galaxy_2Alex> charlie, Hmm, you may be able to get a refund for the Java Edition.
#164 [08:20] <Galaxy_2Alex> ??> charlie account/refund
#165 [08:20] <Absol> charlie: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#166 [08:20] <Galaxy_2Alex> charlie, Just try, even if you don't meet the criteria technically.
#167 [08:20] <charlie> ok thanks I have asked for a refund so will take it from there
#168 [08:21] <charlie> i onlt bought it yesterday so seem to fit all the criteria fingers crossed
#169 [08:32] * Yes [webchat@24-176-233-2.dhcp.atsc.ca.charter.com] has joined #minecrafthelp
#170 [08:32] * Yes [webchat@24-176-233-2.dhcp.atsc.ca.charter.com] has quit. (Client Quit)
#171 [08:36] * mega_mix [webchat@88.147.152.25] has joined #minecrafthelp
#172 [08:36] <mega_mix> здравствуйте у меня проблема с устоновкой майнкравта
#173 [08:36] <Galaxy_2Alex> mega_mix, This channel only operates in English.
#174 [08:37] <mega_mix> как попасть в русский чат
#175 [08:38] <Galaxy_2Alex> mega_mix, https://translate.google.com
#176 [08:39] <mega_mix> Hello, I have a problem with installing minecraft
#177 [08:40] <mega_mix> Hello, I have a problem with installing minecraft
#178 [08:41] <Galaxy_2Alex> mega_mix, What problem?
#179 [08:41] <mega_mix> Do you need screenshots?
#180 [08:42] <Galaxy_2Alex> mega_mix, It might help, yes.
#181 [08:42] <mega_mix> how do you send them?
#182 [08:42] <Galaxy_2Alex> ??> mega_mix imgur
#183 [08:42] <Absol> mega_mix: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#184 [08:43] <mega_mix> I'll write to you later because I'm leaving
#185 [09:02] * Morrolan [morrolan@znc.morrolan.ch] has quit. (Quit: Goodbye)
#186 [09:02] * George [webchat@athedsl-4454878.home.otenet.gr] has joined #minecrafthelp
#187 [09:02] <George> Helo i can not see my minecraft launcher
#188 [09:02] <Galaxy_2Alex> George, Hover over the Minecraft Icon, then move the mouse up to the preview window, right-click, and press "Maximise". Visual aid: http://i.imgur.com/XcZUMUg.png
#189 [09:03] <George> Thanks :)
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#192 [09:27] * paul [webchat@host81-131-242-75.range81-131.btcentralplus.com] has joined #minecrafthelp
#193 [09:28] <paul> When trying to log into my mojang account the login button goes grey and doesnt allow me to continue
#194 [09:29] * Ztefan [webchat@212.112.165.138] has joined #minecrafthelp
#195 [09:29] <Ztefan> Hello
#196 [09:29] <paul> hi
#197 [09:30] <Ztefan> I have a issue with mc java and linux server
#198 [09:30] <Ztefan> running ON linux server
#199 [09:30] <Galaxy_2Alex> paul, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#200 [09:30] <Galaxy_2Alex> ??> paul tools/hjt
#201 [09:30] <Absol> paul: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#202 [09:30] <Absol> paul: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#203 [09:31] <Ztefan> https://paste.ubuntu.com/p/FTxxsCt5yX/
#204 [09:34] <paul> https://paste.ubuntu.com/p/YDvSqvSJHQ/
#205 [09:34] * SIgge [webchat@h-128-140-41.A175.priv.bahnhof.se] has joined #minecrafthelp
#206 [09:35] <Galaxy_2Alex> Ztefan, https://bugs.mojang.com/browse/MCL-9795
#207 [09:35] <Galaxy_2Alex> paul, Does "McLeaks" or "McAuthenticator" sound familiar to you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#208 [09:36] <paul> no
#209 [09:36] <Galaxy_2Alex> paul, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. It looks like someone else using the PC has installed it. There are certain steps you will have to take in order to fix your problem, and your personal data. There will be a wall of text following, please read through this information carefully, and
#210 [09:36] <Galaxy_2Alex> ask if you have any questions.
#211 [09:36] <Galaxy_2Alex> paul, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#212 [09:37] <Galaxy_2Alex> paul, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#213 [09:37] <Galaxy_2Alex> paul, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#214 [09:37] <Galaxy_2Alex> paul, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#215 [09:37] <Galaxy_2Alex> paul, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#216 [09:38] <Ztefan> Thanks Galaxy_2Alex :)
#217 [09:42] <paul> yeah its working now thank you
#218 [09:43] * paul [webchat@host81-131-242-75.range81-131.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#219 [10:20] * ImErg0n [webchat@asc159.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#220 [10:22] <ImErg0n> When I click "Log in" in the Mc Launcher I have an error "Could not connect to server." Please help me.
#221 [10:23] <Galaxy_2Alex> ImErg0n, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#222 [10:23] <Galaxy_2Alex> ??> ImErg0n tools/hjt
#223 [10:23] <Absol> ImErg0n: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#224 [10:23] <Absol> ImErg0n: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#225 [10:27] <ImErg0n> https://paste.ubuntu.com/p/Gvfxt7DNyz/ here you are
#226 [10:27] <Galaxy_2Alex> ImErg0n, Does "McLeaks" or "McAuthenticator" sound familiar to you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#227 [10:28] <ImErg0n> I associate mc leaks
#228 [10:29] <Galaxy_2Alex> ImErg0n, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#229 [10:29] <Galaxy_2Alex> ImErg0n, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#230 [10:29] <Galaxy_2Alex> ImErg0n, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#231 [10:29] <Galaxy_2Alex> ImErg0n, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#232 [10:29] <Galaxy_2Alex> ImErg0n, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#233 [10:30] <Galaxy_2Alex> ImErg0n, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#234 [10:31] * frowningdesert9 [webchat@cpc149282-finc20-2-0-cust284.4-2.cable.virginm.net] has joined #minecrafthelp
#235 [10:32] <ImErg0n> i haven't got "hosts" in this folder
#236 [10:32] <Galaxy_2Alex> ImErg0n, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" on Notepad.
#237 [10:33] * Zeicrou [webchat@142.127.188.207] has joined #minecrafthelp
#238 [10:34] <Zeicrou> Hi
#239 [10:34] <Zeicrou> I want to know
#240 [10:34] <Zeicrou> Why my code
#241 [10:34] <Galaxy_2Alex> Zeicrou, Hello
#242 [10:34] <Zeicrou> Of minecraft card
#243 [10:34] <Galaxy_2Alex> ??> Zeicrou scold/\n
#244 [10:34] <Absol> Zeicrou: The Enter key is not a comma. Please don't flood the channel with many lines of just two or three words each. Learn how to use complete sentences and commas.
#245 [10:34] <Zeicrou> Doesnt work
#246 [10:34] <Zeicrou> I entered it perfectly
#247 [10:35] <Zeicrou> As it says
#248 [10:35] <Zeicrou> And it doesnt work
#249 [10:35] <Galaxy_2Alex> Zeicrou, Learn how to use complete sentences and commas please.
#250 [10:35] <Zeicrou> I got a pic of it too
#251 [10:35] <Galaxy_2Alex> Zeicrou, Where did you buy the code from?
#252 [10:35] <Zeicrou> Wallmart
#253 [10:35] <ImErg0n> In notepad I have only this 35.156.90.191 authserver.mojang.com
#254 [10:35] <ImErg0n> 35.156.90.191 sessionserver.mojang.com
#255 [10:35] <Galaxy_2Alex> ??> Zeicrou mojang/email
#256 [10:35] <Absol> Zeicrou: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#257 [10:35] <frowningdesert9> Hello, I was here yesterday regarding my minecraft launcher crashing. One of the helpers suggested downloading the latest graphics driver however it was somehow not compatible with the OS. It was recommended for me to contact HP support and I did and was able to succesfully download the driver, however the launcher is still crashing. Output log: ht
#258 [10:35] <frowningdesert9> tps://paste.ubuntu.com/p/zMCgFDdStK/ dxdiag: https://paste.ubuntu.com/p/W3WBrxSRBP/
#259 [10:35] <Absol> Zeicrou: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#260 [10:35] <Galaxy_2Alex> ImErg0n, Delete everything in that file and save it.
#261 [10:36] <Zeicrou> Galaxy_2Alex I already did and they sent me a email with this link
#262 [10:36] <ImErg0n> It will help me to launch mc?
#263 [10:36] <Galaxy_2Alex> Zeicrou, ...the email specifically said that his channel is for tech support only.
#264 [10:36] <Galaxy_2Alex> ImErg0n, Yes.
#265 [10:37] <ImErg0n> thank you very much
#266 [10:37] <Galaxy_2Alex> ??> frowningdesert9 oem/hp/product-number
#267 [10:37] <Absol> frowningdesert9: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#268 [10:37] <ImErg0n> it works
#269 [10:37] <Absol> frowningdesert9: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#270 [10:37] <ImErg0n> goodbye guys
#271 [10:37] * ImErg0n [webchat@asc159.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#272 [10:37] <frowningdesert9> Galaxy_2Alex product number is N7H15EA#ABU
#273 [10:38] <Galaxy_2Alex> frowningdesert9, Download and Install this driver: N7H15EA#ABU
#274 [10:38] <Galaxy_2Alex> frowningdesert9, https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85439.exe
#275 [10:52] <frowningdesert9> Galaxy_2Alex It says that the driver I have already is new than the one you gave me to install
#276 [10:53] <Galaxy_2Alex> frowningdesert9, Install it anyway, they one you have right now doesn't seem to be fully compatible.
#277 [10:53] <frowningdesert9> Galaxy_2Alex okay
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#279 [10:59] * frowningdesert9 [webchat@cpc149282-finc20-2-0-cust284.4-2.cable.virginm.net] has joined #minecrafthelp
#280 [11:01] <frowningdesert9> Galaxy_2Alex I have installed the driver and restarted the laptop and i have checked and the launcher is still crashing
#281 [11:01] <Galaxy_2Alex> frowningdesert9, Disable VBOs in the Video Settings.
#282 [11:02] <frowningdesert9> Galaxy_2Alex since I am not able to actually play minecraft due to the crashes I have already disabled them through the minecraft file
#283 [11:02] <frowningdesert9> if that makes sense
#284 [11:02] * dan [webchat@host86-155-160-191.range86-155.btcentralplus.com] has joined #minecrafthelp
#285 [11:03] <dan> I have this error message when trying to download mincraft "ERROR :(
#286 [11:03] <dan> Unable to save download. 1.13.2.jar"
#287 [11:03] <Galaxy_2Alex> frowningdesert9, If it crashes on startup, that's a problem.
#288 [11:03] <Morpheus> dan, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#289 [11:04] <Morpheus> ??> dan tools/hjt
#290 [11:04] <Absol> dan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#291 [11:04] <Absol> dan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#292 [11:04] <Galaxy_2Alex> ??> dan error/download
#293 [11:04] <Absol> dan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#294 [11:05] <dan> well im not deleting avg so guess there is no me playing mincraft then
#295 [11:05] <Galaxy_2Alex> dan, It's probably not AVG.
#296 [11:06] <Galaxy_2Alex> dan, Most commonly it's caused by Bytefence.
#297 [11:06] <frowningdesert9> Galaxy_2Alex I was able to access the options already through the minecraft file but what else should i do
#298 [11:06] <Morpheus> dan, Follow the steps for a hijackthis log. It will give us a basic overview of programs running on your computer so we can help find the issue
#299 [11:06] <dan> ok
#300 [11:08] <dan> hikackthis wont open
#301 [11:08] <dan> it just says its already running
#302 [11:08] <Morpheus> dan, Does it say anything when you try to open it?
#303 [11:08] <Morpheus> dan, Ah ok.
#304 [11:08] <Morpheus> dan, Open ask manager. Go to more details. Go to the details tab
#305 [11:08] <Morpheus> Find the program in there and click 'end task', then try to run it
#306 [11:14] <dan> is there any other thing other than hijackthis my avg says its dodgey
#307 [11:15] <dan> any way I don't have to download anything
#308 [11:15] <Galaxy_2Alex> dan, No.
#309 [11:15] <Galaxy_2Alex> dan, Something is blocking you from downloading Minecraft.
#310 [11:15] <Galaxy_2Alex> dan, If you don't want to follow our instructions, that is all we can tell you.
#311 [11:16] <dan> closed it then opened it again, don't know why I diddnt try that the first place tbh
#312 [11:17] <dan> annnd it froze again
#313 [11:19] <Galaxy_2Alex> ??> dan tools/otl
#314 [11:19] <Absol> dan: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#315 [11:19] <Absol> dan: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#316 [11:31] <dan> alright running scan
#317 [11:42] * dan [webchat@host86-155-160-191.range86-155.btcentralplus.com] has joined #minecrafthelp
#318 [11:42] <dan> I was at onther chat and accsidently logged off the told me to post something to pastebin and ive done it now
#319 [11:42] <Galaxy_2Alex> dan, Please send us the link to it.
#320 [11:43] <dan> https://paste.ubuntu.com/p/FS49ZkMt8M/
#321 [11:43] <dan> there
#322 [11:43] <Galaxy_2Alex> ??> dan av/adwcleaner
#323 [11:43] <Absol> dan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#324 [11:43] <Absol> dan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#325 [11:44] <Galaxy_2Alex> dan, AVG failed to detect at least two threats currently installed on your PC.
#326 [11:44] <dan> is this legit?
#327 [11:44] <dan> it seems a bit jank
#328 [11:45] <Galaxy_2Alex> dan, I'm a bug tracker moderator and an operator in this channel, Mojang basically gave me a seal of approval. I own a cape only about 30 people own. Is that trustworthy enough?
#329 [11:45] <dan> screenshot it
#330 [11:46] <urielsalis> dan, https://namemc.com/cape/8dd71c1ee6ec0ae4
#331 [11:46] <Galaxy_2Alex> dan, https://bugs.mojang.com/secure/ViewProfile.jspa?name=galaxy_2alex
#332 [11:47] <dan> hmm
#333 [11:47] <dan> ok]
#334 [11:48] * dan [webchat@host86-155-160-191.range86-155.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#335 [11:49] <frowningdesert9> Galaxy_2Alex is there anything else I can do for the launcher crashes
#336 [11:50] * dan [webchat@host86-155-160-191.range86-155.btcentralplus.com] has joined #minecrafthelp
#337 [11:50] <dan> done
#338 [11:50] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#339 [11:51] <Galaxy_2Alex> dan, Enjoy the game.
#340 [11:51] <dan> ok thanks
#341 [11:53] <dan> thanks for the help, been years since ive played on computer:)
#342 [11:53] * dan [webchat@host86-155-160-191.range86-155.btcentralplus.com] has quit. (Client Quit)
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#344 [12:02] * brandon [webchat@244.30.6.51.dyn.plus.net] has joined #minecrafthelp
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#346 [12:09] * PanneerMeneer [webchat@84-106-53-241.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#347 [12:09] <PanneerMeneer> my minecraft gives a gamecrash when i try to start it
#348 [12:10] <Morpheus> ??> PanneerMeneer launcher/log
#349 [12:10] <Absol> PanneerMeneer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#350 [12:10] <PanneerMeneer> you guys helpt meyesterday but today it didnt work anyomore
#351 [12:10] <PanneerMeneer> Process crashed with exit code -1073741819
#352 [12:11] <Morpheus> PanneerMeneer, Did you keep any overlays you have disabled?
#353 [12:11] <PanneerMeneer> no i disabled al my overlays
#354 [12:11] <PanneerMeneer> ik also deleted my virus scan
#355 [12:12] <PanneerMeneer> https://paste.ubuntu.com/p/bvdBsy5nHH/
#356 [12:13] <PanneerMeneer> and???
#357 [12:14] <PanneerMeneer> Morpheus?
#358 [12:14] <PanneerMeneer> Absol/
#359 [12:15] * PanneerMeneer [webchat@84-106-53-241.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#360 [12:16] <frowningdesert9> Galaxy_2Alex nevermind on the crashes. I assumed that maybe it was the texture pack I had on even though the crashes happened suddenly and didn't change the texture pack around that time. I deleted the texture pack from the file and it somehow stopped crashing ._.
#361 [12:17] * frowningdesert9 [webchat@cpc149282-finc20-2-0-cust284.4-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#362 [12:18] * frowningdesert9 [webchat@cpc149282-finc20-2-0-cust284.4-2.cable.virginm.net] has joined #minecrafthelp
#363 [12:19] <frowningdesert9> may I ask why when I deleted the texture pack from the folder my launcher stopped crashing even though it was crashing for two days after i tried everything ._.
#364 [12:20] <frowningdesert9> It seems strange that it was the texture pack causing the crashes even after i updated the graphics driver
#365 [12:23] * gyrobone [webchat@ip68-12-89-113.ok.ok.cox.net] has joined #minecrafthelp
#366 [12:27] * Rocket [webchat@c-68-63-165-217.hsd1.tn.comcast.net] has joined #minecrafthelp
#367 [12:27] * Igggyy [webchat@cpe-24-166-229-70.columbus.res.rr.com] has joined #minecrafthelp
#368 [12:27] <Rocket> Hello I sent a support help email 2 weeks ago and have heard nothing
#369 [12:27] <Morpheus> Rocket, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#370 [12:27] <Rocket> I was wondering if there is a reason for this
#371 [12:27] * Igggyy [webchat@cpe-24-166-229-70.columbus.res.rr.com] has quit. (Client Quit)
#372 [12:28] <Rocket> Will there be an estimated time for this?
#373 [12:28] <Morpheus> Rocket, Refer to the page that I linked, when your date roles up you should expect a reply. But there isn't an estimated date to when they'll catch up with the backlog.
#374 [12:30] <Rocket> Oh apologize! I thought this was the month of March. so I was very confused thank you for the help
#375 [12:30] * Rocket [webchat@c-68-63-165-217.hsd1.tn.comcast.net] has quit. (Client Quit)
#376 [12:41] * jig [webchat@075-183-098-127.res.spectrum.com] has joined #minecrafthelp
#377 [12:41] * jig [webchat@075-183-098-127.res.spectrum.com] has quit. (Client Quit)
#378 [12:56] * SME [webchat@host86-138-80-204.range86-138.btcentralplus.com] has joined #minecrafthelp
#379 [12:57] <SME> ages ago i had a minecraft account, i know the username and i think i know the password but i dont know what email it is as it was so long ago
#380 [12:59] <SME> hello?
#381 [13:00] <mattym> SME, When you still used the account, did you log in with an email and password, or username and password?
#382 [13:00] <SME> username and password
#383 [13:00] <SME> the username was bam979
#384 [13:00] <mattym> SME, So you need to migrate it?
#385 [13:00] <SME> yes
#386 [13:01] <SME> but i dont know what the email is
#387 [13:01] <mattym> SME, If its not migrated and you dont remember the email, you will need to contact Mojang.
#388 [13:01] <mattym> ??> SME account/send-email
#389 [13:01] <Absol> SME: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#390 [13:01] <Absol> SME: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#391 [13:01] * SME [webchat@host86-138-80-204.range86-138.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#392 [13:04] * Ipwnatfail [webchat@ppp-141-101-26-166.wildpark.net] has joined #minecrafthelp
#393 [13:04] <Ipwnatfail> I want to change the mail on the account
#394 [13:04] <Ipwnatfail> But knocks it out.
#395 [13:31] * Chisaki [webchat@static.141.226.218.11.ccc.net.il] has joined #minecrafthelp
#396 [13:32] <Chisaki> I cant seem to login to servers, when i do it tells me to try restarting the launcher and that thing and when i connect to the launcher again it tells me to connect to my account, it does that in a loop everytime and i wish u could help me somehow
#397 [13:33] * Eric [webchat@70-91-240-21-BusName-Illinois.hfc.comcastbusiness.net] has joined #minecrafthelp
#398 [13:33] <Eric> Is anyone here
#399 [13:33] <Chisaki> oh yea hi
#400 [13:34] <Eric> Have u ever reset your computer and you have to buy minecraft again
#401 [13:34] <Lurks> Chisaki have u ever visited McLeak?
#402 [13:34] <Chisaki> McLeak?
#403 [13:35] <Chisaki> nope
#404 [13:35] <Lurks> ok nevermind then, any anti-virus that could be stopping it?
#405 [13:35] <Chisaki> idk but it happened only like this hour
#406 [13:35] <Lurks> oh odd hm...
#407 [13:35] * Zoomfly [webchat@177.17.223.235.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#408 [13:37] <Chisaki> anything?
#409 [13:37] <Zoomfly> Não consigo entrar na minha conta de minecraft nome Zoomfly email antigocavalinimatheus@outlook.com.
#410 [13:39] * Zoomfly [webchat@177.17.223.235.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
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#415 [13:49] * Ghandor [webchat@d8D8730B2.access.telenet.be] has joined #minecrafthelp
#416 [13:50] <Ghandor> Hello
#417 [13:51] <Lurks> hi
#418 [13:51] <Ghandor> Hi I wanted to play minecraft but the game is not starting
#419 [13:51] <Galaxy_2Alex> Ghandor, Does it give you an error message?
#420 [13:52] <Ghandor> No it just crashes to desktop
#421 [13:52] <Galaxy_2Alex> ??> Ghandor av/adwcleaner
#422 [13:52] <Absol> Ghandor: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#423 [13:52] <Absol> Ghandor: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#424 [13:52] <Ghandor> Yes I have antivirus
#425 [13:52] <Galaxy_2Alex> Ghandor, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#426 [13:53] <Ghandor> Idk I'm not really comfortable downloading another antivirus
#427 [13:54] <Galaxy_2Alex> Ghandor, It's not an Antivirus, it's just a tool that removes programs that AV programs sometimes miss.
#428 [13:55] <Ghandor> Ok
#429 [13:56] * ElClauz [webchat@customer-CBCA-126-5.megared.net.mx] has joined #minecrafthelp
#430 [13:56] <ElClauz> Hi?
#431 [13:56] <ElClauz> I need help
#432 [13:57] * Ghandor [webchat@d8D8730B2.access.telenet.be] has joined #minecrafthelp
#433 [13:57] <Galaxy_2Alex> ElClauz, How can we help?
#434 [13:57] <Ghandor> Ok so I did it
#435 [13:57] <Galaxy_2Alex> Ghandor, Does the game work now?
#436 [13:57] <ElClauz> Ghandor, When I try to start the game I get an error
#437 [13:58] <Galaxy_2Alex> ElClauz, What error?
#438 [13:58] <ElClauz> Galaxy_2Alex*
#439 [13:58] <ElClauz> Exit Code 0
#440 [13:58] <Galaxy_2Alex> ElClauz, I need the full log please.
#441 [13:58] <Galaxy_2Alex> ??> ElClauz paste
#442 [13:58] <Absol> ElClauz: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#443 [13:59] <ElClauz> Let me open the log
#444 [13:59] <Ghandor> No It still doesn't work
#445 [13:59] <Galaxy_2Alex> Ghandor, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#446 [13:59] <Galaxy_2Alex> ??> Ghandor tools/hjt
#447 [13:59] <Absol> Ghandor: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#448 [13:59] <Absol> Ghandor: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#449 [14:00] <Ghandor> Idk what all this stuff is I don't want any viruses
#450 [14:01] * Alex9 [webchat@007-050-158-163.dynamic.caiway.nl] has joined #minecrafthelp
#451 [14:01] <Alex9> o7
#452 [14:02] <ElClauz> https://paste.gg/p/anonymous/f2321af93d5e475ea8b75cd3316f3d15
#453 [14:02] <ElClauz> It is the log
#454 [14:02] <Alex9> raised a ticket because i could not receive emails to reset my password, but did not any mail from that either, HELP!
#455 [14:02] <Alex9> I did get a conformation that you received the ticket
#456 [14:02] <Alex9> this was a few days ago
#457 [14:03] <ElClauz> Galaxy_2Alex It is the log https://paste.gg/p/anonymous/f2321af93d5e475ea8b75cd3316f3d15
#458 [14:04] <ElClauz> Someone can help me?
#459 [14:04] * Ghandor [webchat@d8D8730B2.access.telenet.be] has quit. (Quit: webchat.esper.net)
#460 [14:05] <Morpheus> ??> ElClauz mods
#461 [14:05] <Absol> ElClauz: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#462 [14:05] <Absol> ElClauz: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#463 [14:05] <ElClauz> Use LabyMod, but it jumps the same error with any verification
#464 [14:06] <Morpheus> ElClauz, We also do not support non official launchers
#465 [14:06] <ElClauz> i use the official launcher
#466 [14:06] <Morpheus> ElClauz, Does the crash happen on the latest version without optifine?
#467 [14:06] <Galaxy_2Alex> ElClauz, Don't use any mods.
#468 [14:07] <ElClauz> Yes
#469 [14:08] <ElClauz> With any version
#470 [14:09] <Morpheus> ElClauz, Send the crash report when using no mods and when playing on 1.13.2
#471 [14:09] <ElClauz> ok
#472 [14:10] <ElClauz> https://paste.gg/p/anonymous/d9ed4161cfcc4ac8a2732be152df37a9
#473 [14:10] <Morpheus> ??> ElClauz launcher/log-txt
#474 [14:10] <Absol> ElClauz: We need to see your full launcher log, which is created in the game directory.
#475 [14:10] <Absol> ElClauz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#476 [14:11] * Skardal [webchat@host18-168-dynamic.56-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#477 [14:12] <ElClauz> https://paste.ubuntu.com/p/z8V7qNpkRQ/
#478 [14:12] <Skardal> How can i recover a transaction ID? i've bought minecraft when it used to be an alpha, so i've lost the code; when i try to access to my account it says that this was already migrated to another account, i think they stole it. What can i do about it?
#479 [14:12] <Galaxy_2Alex> Skardal, Have you already submitted an account support request to Mojang?
#480 [14:12] <Morpheus> ??> ElClauz av/adwcleaner
#481 [14:12] <Absol> ElClauz: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#482 [14:12] <Absol> ElClauz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#483 [14:12] <Alex9> whats the best way to contact mojang to get my password reset to my email? i havent gotten any of the emails, but do have my transaction id, i also have not heard back from my support mail a few days ago
#484 [14:13] <Skardal> Yes, even if it want me to put the transaction id, i left it blank
#485 [14:13] <ElClauz> ok
#486 [14:13] <Galaxy_2Alex> Alex9, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#487 [14:13] <Galaxy_2Alex> Skardal, Please wait for them to answer, they will tell you how to proceed.
#488 [14:13] <Skardal> Alright then, thank you
#489 [14:14] <Alex9> Galaxy_2Alex thanks for the response, i was actually looking there and is says they are responding to tickets from today, do you think they may be backlogged a bit?
#490 [14:14] * ElClauz [webchat@customer-CBCA-126-5.megared.net.mx] has quit. (Quit: webchat.esper.net)
#491 [14:14] <Galaxy_2Alex> Alex9, You might want to compare that date and today's date a bit more closely.
#492 [14:15] <Alex9> oh lol, thats a big backlog :o
#493 [14:15] <Alex9> ty for the help
#494 [14:15] * Idris1 [webchat@host-92-13-160-170.as43234.net] has joined #minecrafthelp
#495 [14:17] * Skardal [webchat@host18-168-dynamic.56-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#496 [14:17] * ElClauz [webchat@customer-CBCA-126-5.megared.net.mx] has joined #minecrafthelp
#497 [14:17] <ElClauz> Im donde
#498 [14:17] <ElClauz> Done*
#499 [14:18] <Galaxy_2Alex> ElClauz, The game should work now.
#500 [14:18] <ElClauz> No
#501 [14:18] <Idris1> Minecraft Realms won't let me join. During a multi-player game a friend stupidly summoned in 100,000 entities causing it to crash. I can't get into any of my worlds now and a message comes up saying realms is stuck in switching slot. any ideas what to do?
#502 [14:18] <ElClauz> Now i have a error with java
#503 [14:20] * Alex9 [webchat@007-050-158-163.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#504 [14:24] * BRATATATATA [webchat@176.167.62.55] has joined #minecrafthelp
#505 [14:24] <BRATATATATA> hi ?
#506 [14:26] * BRATATATATA [webchat@176.167.62.55] has quit. (Client Quit)
#507 [14:28] * Idris1 [webchat@host-92-13-160-170.as43234.net] has quit. (Quit: webchat.esper.net)
#508 [14:29] * ElClauz [webchat@customer-CBCA-126-5.megared.net.mx] has joined #minecrafthelp
#509 [14:29] <ElClauz> Hi?
#510 [14:30] * idris1 [webchat@host-92-13-160-170.as43234.net] has joined #minecrafthelp
#511 [14:33] <idris1> Hi, I can't get into minecraft realms. I was playing in a group this pm and one of my friends summoned in 100,000 entities causing it to crash. I now can't get into any of my worlds as a message comes up saying realms is stuck in switching slot. Can anyone pls help me?
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#513 [14:36] * Prevail [webchat@hmtnon143hw-lp130-01-76-68-102-16.dsl.bell.ca] has joined #minecrafthelp
#514 [14:37] <Prevail> Hey all.
#515 [14:37] * Prevail [webchat@hmtnon143hw-lp130-01-76-68-102-16.dsl.bell.ca] has quit. (Client Quit)
#516 [14:45] * spep [webchat@static-210-150-251-205.networktransit.net] has joined #minecrafthelp
#517 [14:45] * Kody [webchat@ip68-111-141-11.sd.sd.cox.net] has joined #minecrafthelp
#518 [14:46] <Kody> Hello as of right now im getting an error message of when im trying to log into my mc
#519 [14:46] <spep> Hello, I keep getting Could not connect to server. when trying to log in.
#520 [14:46] * Kody [webchat@ip68-111-141-11.sd.sd.cox.net] has quit. (Client Quit)
#521 [14:48] <spep> I have tried so many things, I even tried using my mobile hotspot still failed
#522 [14:51] * Endar [webchat@pD9E47966.dip0.t-ipconnect.de] has joined #minecrafthelp
#523 [14:51] <Endar> hi
#524 [14:51] <Endar> someone here
#525 [14:52] <spep> :/
#526 [14:52] <Endar> i have a question can i play on mobile with the same as the pc version or do i need to buy it againg?
#527 [14:54] <spep> https://help.mojang.com/customer/en/portal/topics/356879-mojang-accounts/articles Endar
#528 [14:55] <Endar> thx will look into it
#529 [14:57] * Endar [webchat@pD9E47966.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#530 [15:08] * Hellp [webchat@ip68-96-123-79.lv.lv.cox.net] has joined #minecrafthelp
#531 [15:08] <Hellp> Hi
#532 [15:08] <Hellp> I was wondering about the process of getting a refund.
#533 [15:11] <Lord_Ralex> ??> Hellp account/refund
#534 [15:11] <Absol> Hellp: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#535 [15:11] <Hellp> Ok, do I like submit an email?
#536 [15:13] <Lord_Ralex> The page explains what to do.
#537 [15:13] <Hellp> I read this article, but was confused where to actually do the refund, was it through the customer service suport email?
#538 [15:13] <Lord_Ralex> Yes
#539 [15:15] <Hellp> Ok sounds good, thank you for the clarification
#540 [15:16] * Hellp [webchat@ip68-96-123-79.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#541 [15:18] * Koreaphoiba [webchat@141.red-79-147-190.dynamicip.rima-tde.net] has joined #minecrafthelp
#542 [15:18] <Koreaphoiba> hii I have a problem
#543 [15:21] * Alex9 [webchat@cpe-104-173-202-241.socal.res.rr.com] has joined #minecrafthelp
#544 [15:21] <Koreaphoiba> My minecraft goes very slow, it's unplayable, but other games like league of legends go just fine. I have a laptop ACER windows 10, Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz 2.30GHz and 8,00GB RAM
#545 [15:22] <mattym> ??> Koreaphoiba win/dxdiag
#546 [15:22] <Absol> Koreaphoiba: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#547 [15:22] <Alex9> So I was confused on the account creation process so i deactivated my account to start over and tried to create another but my old email still registers as being in use
#548 [15:24] <mattym> Alex9, Deactivating or Deleting does not free up the email.
#549 [15:24] <Alex9> how can i do so
#550 [15:24] <mattym> Alex9, You cannot free up the email.
#551 [15:25] <Alex9> but i can reactivate the account
#552 [15:25] <mattym> Alex9, If you want to register a new account, you will need to use a new email.
#553 [15:25] <mattym> Alex9, You need to have Mojang reactivate it.
#554 [15:25] <mattym> ??> Alex9 account/send-email
#555 [15:25] <Absol> Alex9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#556 [15:25] <Absol> Alex9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#557 [15:26] <Koreaphoiba> Hi I think I've done what you told me ty: https://paste.ubuntu.com/p/Qg542YjMnp/
#558 [15:27] * Hello [webchat@c-174-57-198-10.hsd1.nj.comcast.net] has joined #minecrafthelp
#559 [15:27] <mattym> Koreaphoiba, Yes, looks like you need a driver update, one moment.
#560 [15:27] <Koreaphoiba> I wait no problem
#561 [15:27] <Hello> Does anyone know why I can't log into my account anymore? I haven't changed the password and when I try and send a pass reset it doesn't even send.
#562 [15:28] <mattym> Hello, Have you checked any spam/junk mail folders in your email for the reset message?
#563 [15:28] <Hello> Yes I have.
#564 [15:28] <Hello> All empty.
#565 [15:28] <Hello> I haven't blocked mojang emails
#566 [15:28] <mattym> ??> Hello account/send-email
#567 [15:28] <Absol> Hello: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#568 [15:28] <Absol> Hello: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#569 [15:28] <mattym> Koreaphoiba, Download and Install the 2nd file listed on the left of this page https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#570 [15:29] <mattym> Koreaphoiba, If that has any problems installing, let me know.
#571 [15:29] <Koreaphoiba> Okay
#572 [15:32] * Alex9 [webchat@cpe-104-173-202-241.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#573 [15:33] <Koreaphoiba> I got a problem but I don't know if it's solved. It said there was a compatibility problem and it gave me 2 options. cancel or do the compatibility and I went with the compatibility. After the install it said does it work?
#574 [15:33] <Koreaphoiba> I think it's done idk
#575 [15:34] <mattym> Koreaphoiba, Make a new dxdiag report.
#576 [15:34] <Koreaphoiba> okay
#577 [15:35] <Koreaphoiba> https://paste.ubuntu.com/p/QrzFznRrx8/
#578 [15:36] <mattym> Koreaphoiba, Looks like it didn't change it. One moment.
#579 [15:36] <mattym> Koreaphoiba, Instead try the first file listed on the left here https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#580 [15:36] <Koreaphoiba> okay
#581 [15:40] * Ztefan [webchat@212.112.165.138] has quit. (Quit: webchat.esper.net)
#582 [15:41] <Koreaphoiba> it says that the thing is not valid for my system and that I need to get the correct one from the "builder" of my system. It says if I want more info Yes or No
#583 [15:41] <Koreaphoiba> sorry for rough translation but I cant copy paste
#584 [15:41] <mattym> Koreaphoiba, Its close enough, we are familiar with the message.
#585 [15:42] <mattym> Koreaphoiba, Unfortunately the system builder, in your case Acer, does not have a newer driver available for you. That combined with the computer being underpowered means the game is not going to work very well.
#586 [15:43] <Koreaphoiba> damn...
#587 [15:43] <mattym> Koreaphoiba, You can try contacting Acer support to see if they can instruct you on how to install the newer driver, otherwise there is nothing we can help with here.
#588 [15:44] <Koreaphoiba> Okay.. I thought it had to be software since games like league half life cs were working fine
#589 [15:44] <Koreaphoiba> basically a driver is an update for the system right? is there anyway I can play an older version with the current drivers?
#590 [15:44] <mattym> Koreaphoiba, Yeah, Minecraft uses a different rendering system than most, its a lot more dependent on up to date drivers.
#591 [15:45] <mattym> Koreaphoiba, Yes, the driver essentially allows your hardware to communicate with the rest of the software.
#592 [15:45] <mattym> Koreaphoiba, I doubt an older game version will make much of a change, but one moment.
#593 [15:46] * Hunter [webchat@45.56.194.18] has joined #minecrafthelp
#594 [15:46] <mattym> ??> Koreaphoiba launcher/change-version
#595 [15:46] <Absol> Koreaphoiba: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#596 [15:46] <Hunter> Log-in says cannot connect to server
#597 [15:46] <mattym> Hunter, Turn off your VPN/Proxy software.
#598 [15:46] <Hunter> alright
#599 [15:47] * Earnest [webchat@pool-100-10-84-236.prvdri.fios.verizon.net] has joined #minecrafthelp
#600 [15:48] <Earnest> Hello, I recently sent a help request email to Mojang but was wondering if maybe someone here could give me some clarity on what is wrong with my account.
#601 [15:48] <Koreaphoiba> thank mattym last thing, now my option is to contact Acer for the drivers that I need. What exactly is the thing I need to ask? what kind of drivers? Just saying the "last drivers for windows 10" or something like that? ty
#602 [15:49] <mattym> Koreaphoiba, You would need to ask them for instructions on installing the "Latest Intel provided drivers" for your hardware.
#603 [15:49] <Koreaphoiba> got it ty
#604 [15:49] <mattym> Koreaphoiba, More specifically, latest intel provided graphics drivers.
#605 [15:49] <Koreaphoiba> Got it ty
#606 [15:50] <mattym> Earnest, Describe the issue.
#607 [15:50] <Hunter> mattym i turned off all VPN's via windows settings and uninstalled those that i have used, didn't work
#608 [15:50] <mattym> Hunter, You may need to restart the PC before the changes take effect.
#609 [15:50] <Hunter> i will try that
#610 [15:50] <Earnest> I haven't played in a long while and wanted to recently but failed to login in. I went through the basic procedure of resetting my password but received no email. I then tried to log into Mojang website and it didn't work. Sent the password reset again and got no email. I have emails dating from 2018 all the way back to 2012 so I know I'm using the
#611 [15:50] <Earnest> right email account and I never changed it. I even changed my password routinely as well as security questions but its as though my account does not exist.
#612 [15:50] * Hunter [webchat@45.56.194.18] has quit. (Quit: webchat.esper.net)
#613 [15:51] <mattym> Earnest, If you are not receiving the resets, you will need to wait for Mojang to reply.
#614 [15:52] <Earnest> is it possible for an account to be compromised? Can you even change an email on an account?
#615 [15:52] <mattym> Earnest, Yes
#616 [15:52] <Earnest> Is this something that's been fixed in the past? Is it possible for me to give me my account back or do you think it's likely I'll have to purchase a new one?
#617 [15:53] <mattym> Earnest, Did you include your transaction-ID in the support request?
#618 [15:53] <Earnest> Yes
#619 [15:53] <mattym> Earnest, Then they should be able to recover it for you.
#620 [15:54] <Earnest> How would it even be possible for someone to compromise the account to begin with? I don't want to go through this whole process again.
#621 [15:55] <mattym> Earnest, Generally, if you use the same password on multiple sites, or a simple password, or use the same email somewhere else that links your personal info to it.
#622 [15:55] <mattym> Earnest, All things that make it easier for someone to gain access.
#623 [15:55] <Earnest> Definitely wasn't using the same password elsewhere but I do use this email for registering with games pretty much.
#624 [15:56] <mattym> Earnest, In the future, best bet is to make sure you use unique passwords.
#625 [15:56] * Hunter [webchat@c-73-23-89-158.hsd1.fl.comcast.net] has joined #minecrafthelp
#626 [15:56] <Earnest> Right ok, thanks for the help.
#627 [15:57] <Hunter> thank so much for the help it worked
#628 [15:57] <mattym> Hunter, Ok
#629 [15:57] * Hunter [webchat@c-73-23-89-158.hsd1.fl.comcast.net] has quit. (Client Quit)
#630 [16:00] <Koreaphoiba> Mattym I don't want to bother you since you are helping multiple people but one thing, I tried to see the drivers Acer has online putting the SNID number and all, and there are only some Bluetooth and Wifi drivers I dont need. Is a bit frustrating to not be able to play since I have the requirements. I even used to play Minecraft in an older comput
#631 [16:00] <Koreaphoiba> er I had, much worse. But with this Acer is literally unplayable I can't even move , it goes with 10 sec delay. Do I have any option if the drivers are not available? Do you think that Acer will give me what I need if I email or call them? or am I just losing my time. Maybe you are familiar with this and can tell me what is the best path ty again
#632 [16:01] * gyrobone [webchat@ip68-12-89-113.ok.ok.cox.net] has joined #minecrafthelp
#633 [16:02] <gyrobone> Is there anyone on that can give me a hand? I asked last night but no one responded so I wanted to wait until the middle of the day.
#634 [16:04] <mattym> Koreaphoiba, I am not fully aware of Acers support policy, the best bet is to contact them via their support site and see what they will do.
#635 [16:05] <mattym> gyrobone, Explain what you need help with.
#636 [16:06] <gyrobone> My friend can't join any servers, whether I am hosting it myself or it's a Minecraft Realms server.
#637 [16:06] <gyrobone> He gets an IllegalStateException: failed to create child event loop error
#638 [16:07] <mattym> gyrobone, Your friend would need to join the chat here.
#639 [16:07] <mattym> gyrobone, From the computer with the issue.
#640 [16:07] <gyrobone> We have tried everything from adding ports to his firewall, disabling firewall, uninstalling antivirus, and reinstalling/rebooting many times.
#641 [16:07] <gyrobone> And ok, I'll have him join
#642 [16:08] * Ajay [webchat@38.133.200.199] has joined #minecrafthelp
#643 [16:09] <gyrobone> That's him, Ajay
#644 [16:09] <mattym> Ajay, Ok first thing we need to check for is other software causing that issue, see the instructions Absol provides you.
#645 [16:09] <mattym> ??> Ajay tools/hjt
#646 [16:09] <Absol> Ajay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#647 [16:09] <Absol> Ajay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#648 [16:11] * charlie [webchat@5e0d4555.bb.sky.com] has quit. (Quit: webchat.esper.net)
#649 [16:13] * Koreaphoiba [webchat@141.red-79-147-190.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#650 [16:14] <Ajay> https://paste.ubuntu.com/p/nKBYXv242x/
#651 [16:15] <mattym> Ajay, Ok, nothing in there that should cause this issue. Do the following.
#652 [16:16] <mattym> Ajay, On the launcher, click the Launch Options menu, once there make sure the setting for Advanced Settings is on.
#653 [16:16] <Ajay> Done
#654 [16:16] <mattym> Ajay, Then click on the profile you use to start the game, its usually the one called Latest Release
#655 [16:17] <mattym> Ajay, In there, make sure the JVM Arguments setting is on.
#656 [16:17] <mattym> Ajay, In the text box for JVM Arguments, scroll all the way to the end and add a space. After the space add this: -Djava.net.preferIPv4Stack=true
#657 [16:18] <mattym> Ajay, Then save the profile go back to the main page of the launcher and try to start it with the Latest Release profile.
#658 [16:18] <mattym> Ajay, Then try a server.
#659 [16:19] <gyrobone> Oh my god
#660 [16:19] <gyrobone> You are a savior
#661 [16:19] <Ajay> it worked thank you so much
#662 [16:19] <mattym> Enjoy
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#664 [16:57] * Calycz [webchat@apoitiers-651-1-42-246.w86-222.abo.wanadoo.fr] has joined #minecrafthelp
#665 [16:57] <Calycz> Hi guys
#666 [16:58] <Calycz> I'm having issue with my FPS in game, even in a very low game config, meanwhile my PC is a very good one. Any tips?
#667 [17:02] * Calycz [webchat@apoitiers-651-1-42-246.w86-222.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#668 [17:03] * Calycz [webchat@apoitiers-651-1-42-246.w86-222.abo.wanadoo.fr] has joined #minecrafthelp
#669 [17:04] <Calycz> Hi, I'm having issue with my FPS even with a very low game config, meanwhile I have a very good PC, any tips?
#670 [17:04] * Nave [webchat@71-135-4-35.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#671 [17:04] <Calycz> Hello ther e
#672 [17:04] <Nave> I have forgotten my original Minecraft e-mail address so I cannot migrate my account
#673 [17:04] <Nave> I have the account login though
#674 [17:05] <Calycz> Alright no one to help us solving our problem i think
#675 [17:05] <Lurks> Nave, you'll have to contact mojang with transaction ID i think to get that solved
#676 [17:06] <Nave> Does that mean I'll have to contact Mojang support?
#677 [17:06] <Lurks> yep
#678 [17:06] <Nave> I sent in a ticket but I saw they're dealing with tickets from a month ago
#679 [17:06] <Nave> I was just hoping there was a faster method
#680 [17:06] <Lurks> yep
#681 [17:06] <Nave> But thank you
#682 [17:08] <Calycz> Nothing for me? :(
#683 [17:09] <Lurks> Calycz trying to think with low info you provided
#684 [17:09] <Calycz> Let me help you, what do you want to know?
#685 [17:11] <Calycz> About my computer config:
#686 [17:11] <Calycz> CPU: GTX 1070 - GPU: I7-7700HQ - RAM: 8GB
#687 [17:11] <Lurks> did u change the FPS limit?
#688 [17:11] <Calycz> Yep, doesn't change anything, the game is stuck at 1 or 2 FPS
#689 [17:12] <Calycz> And I verified, Minecraft is using the GTX 1070
#690 [17:14] <Lurks> Calycz Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#691 [17:14] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#692 [17:16] <Calycz> Alright i already have malwarebytes so i'm gonna try, will be back in a few minutes
#693 [17:20] <Calycz> Malwarebytes didn't detect anything :/
#694 [17:22] <Lurks> ADWCleaner is slightly different piece of malwarebytes, please run it
#695 [17:22] <Calycz> oh i'm sorry
#696 [17:27] * Calycz [webchat@apoitiers-651-1-42-246.w86-222.abo.wanadoo.fr] has joined #minecrafthelp
#697 [17:27] <Calycz> I'm back, ADW Cleaner didn't find anything as well and I just rebooted the pc
#698 [17:29] <Lurks> poop, welp i'm out of suggestion, sorry
#699 [17:30] <Calycz> ayyy :(
#700 [17:31] <Calycz> thanks anyway :(
#701 [17:41] * BrikNT [webchat@80.215.91.187] has joined #minecrafthelp
#702 [17:42] <BrikNT> please help when i choose a version it is written that it cannot extract native things
#703 [17:43] * BrikNT [webchat@80.215.91.187] has quit. (Client Quit)
#704 [17:44] * TangoEchoSierraTango [webchat@47.145.194.121] has joined #minecrafthelp
#705 [17:48] <TangoEchoSierraTango> Every time I click the Multiplayer tab in the Minecraft main menu, I am met with a screen that says "Scanning for games on your local network." This screen never changes no matter how much time passes. I am unable to join friends' worlds and they can't join my worlds. Could someone help? I am on Mac OSX
#706 [17:59] * BL4Z3 [webchat@97-120-30-5.ptld.qwest.net] has joined #minecrafthelp
#707 [18:08] * jankin [webchat@cpe-66-66-140-251.rochester.res.rr.com] has joined #minecrafthelp
#708 [18:08] <jankin> hello
#709 [18:09] <jankin> is there a way to recover forgotten email's?
#710 [18:11] * Calycz [webchat@apoitiers-651-1-42-246.w86-222.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#711 [18:14] * jankin [webchat@cpe-66-66-140-251.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#712 [18:19] * BL4Z3 [webchat@97-120-30-5.ptld.qwest.net] has joined #minecrafthelp
#713 [18:30] * TwisteD55 [webchat@213-67-104-235-no552.tbcn.telia.com] has joined #minecrafthelp
#714 [18:30] <TwisteD55> Hello, I forogot my E-mail and password On my account, and its called TwisteD55 and iphone3gs123, i bougth these accounts at like 2012 - 2013
#715 [18:41] <Lurks> TwisteD55 you'll have to contact mojang support with transaction ID, there behind on schedule at the mo
#716 [18:44] * TangoEchoSierraTango [webchat@47.145.194.121] has joined #minecrafthelp
#717 [18:46] * TangoEchoSierraTango [webchat@47.145.194.121] has quit. (Client Quit)
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#719 [18:53] * Yes [webchat@24-176-233-2.dhcp.atsc.ca.charter.com] has joined #minecrafthelp
#720 [18:53] * Yes [webchat@24-176-233-2.dhcp.atsc.ca.charter.com] has quit. (Client Quit)
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#722 [19:08] * Solimander [webchat@c-71-198-178-140.hsd1.ca.comcast.net] has joined #minecrafthelp
#723 [19:08] <Solimander> Uh
#724 [19:08] <Solimander> hello?
#725 [19:10] * Fandersson [webchat@24-119-49-225.cpe.cableone.net] has joined #minecrafthelp
#726 [19:11] <Fandersson> Hi! When I try to play, I hit the play button after opening the launcher. It then tells me that I was unable to download. Hurt2. ogg. I tried restarting my computer and the launcher and it still hasn't worked. Any help?
#727 [19:12] * CoeKane [webchat@134.41.49.159] has joined #minecrafthelp
#728 [19:13] <CoeKane> Hey my main account has been on IP Cool down for like 50 minutes
#729 [19:13] * CoeKane [webchat@134.41.49.159] has quit. (Client Quit)
#730 [19:15] <Lurks> Fandersson any VPN/anti-virus? disable and try again
#731 [19:18] * MikeRTC [webchat@ool-45725859.dyn.optonline.net] has joined #minecrafthelp
#732 [19:18] <MikeRTC> I am getting this message:
#733 [19:21] <MikeRTC> Error:Java.lang.IllegalStateException: GLFW error 65542: WGL: The Driver Does not appear to support OpenGL
#734 [19:22] <MikeRTC> However, I did update my driver as the site said... updated java... computer is 100% up to date... please help... here is my dxDiag report:
#735 [19:22] <MikeRTC> https://paste.ubuntu.com/p/dNV69HHWqT/
#736 [19:27] <Lurks> MikeRTC i think your CPU isn't strong enough to run minecraft
#737 [19:29] <MikeRTC> Minecraft site says it does
#738 [19:30] <MikeRTC> sorry.. says it is
#739 [19:41] <mattym> MikeRTC, The hardware is to old, and in fact is below the posted requirements.
#740 [19:42] <MikeRTC> maybe I was looking at outdated info...
#741 [19:43] <TwisteD55> Lurks I cant the mail so i cant see when i bought it
#742 [19:43] <TwisteD55> how could i do?
#743 [19:43] <TwisteD55> I just need the Email or password because i can the username
#744 [19:45] <mattym> TwisteD55, Only Mojang can help with your issue.
#745 [19:45] <mattym> ??> TwisteD55 account/send-email
#746 [19:45] <Absol> TwisteD55: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#747 [19:45] <Absol> TwisteD55: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#748 [19:45] <TwisteD55> mattym what u mean
#749 [19:45] <TwisteD55> Absol i cant see the ID because i dont know the email
#750 [19:46] <mattym> ??> TwisteD55 account/trans-id
#751 [19:46] <Absol> TwisteD55: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#752 [19:54] * Blanc [webchat@184-089-176-210.res.spectrum.com] has joined #minecrafthelp
#753 [19:54] * SilverFoxes [webchat@cblmdm72-240-248-64.buckeyecom.net] has joined #minecrafthelp
#754 [19:55] <MikeRTC> wow... so I have wait approx a month for a reply on this... thats pretty terrible customer service.
#755 [19:55] <mattym> MikeRTC, You dont have to wait on a reply, that message was not for you.
#756 [19:55] <mattym> MikeRTC, Mojang cannot help with hardware issues like yours.
#757 [19:56] <SilverFoxes> Hello! I need help getting a pack called City Living. When I try to get it, it says I need to download a app but it does not say what one. Or before I click on the main thing it says there are these coins that I don't know how to get. Could you help me?
#758 [19:56] <mattym> SilverFoxes, That is all handled through the game itself.
#759 [19:56] * mooshroom [~mooshroom@94.197.120.241.threembb.co.uk] has joined #minecrafthelp
#760 [19:56] <Blanc> Hey, actually just started playing this game very recently, had to reinstall java after my computer crashed and now Minecraft won't open, crashing on start up. I've reinstalled both java and the program and checked the directories, all check out fine but it still crashes. Thanks in advance.
#761 [19:57] <mattym> Blanc, What message does it give you when it crashes?
#762 [19:57] <SilverFoxes> What do you mean? So how will I get this pack?
#763 [19:57] <mattym> SilverFoxes, What version of the game are you using?
#764 [19:57] <SilverFoxes> I am on the Java version. (Computer)
#765 [19:57] <Blanc> "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience."
#766 [19:58] <mattym> SilverFoxes, Those packs are not available on the Java Edition.
#767 [19:58] <mattym> ??> Blanc launcher/log
#768 [19:58] <Absol> Blanc: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#769 [19:58] <SilverFoxes> Aw.. Ok, thanks.
#770 [19:58] <Blanc> Thanks, one sec.
#771 [19:59] * Blanc [webchat@184-089-176-210.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#772 [19:59] * SilverFoxes [webchat@cblmdm72-240-248-64.buckeyecom.net] has quit. (Quit: webchat.esper.net)
#773 [20:00] * Blanc [webchat@184-089-176-210.res.spectrum.com] has joined #minecrafthelp
#774 [20:01] <Blanc> Sorry, DCed, here's the report.
#775 [20:01] <Blanc> monitor Process Monitor fatal Process crashed with exit code -1073740791
#776 [20:01] <mattym> Blanc, Can you get the full report.
#777 [20:03] * Lord_of_Life [~Lord@77.28.175.99] has quit. (Ping timeout: 198 seconds)
#778 [20:04] <Blanc> One moment.
#779 [20:05] * SilverFoxes [webchat@cblmdm72-240-248-64.buckeyecom.net] has joined #minecrafthelp
#780 [20:05] * Lord_of_Life [~Lord@77.28.164.46] has joined #minecrafthelp
#781 [20:05] <SilverFoxes> Hi! I was wondering, will city living ever be added into Ps4 or Java edition?
#782 [20:05] <Blanc> https://paste.gg/p/anonymous/5b8bdf74b863460a8e5ee3d2fff07457
#783 [20:05] <mattym> SilverFoxes, Probably not.
#784 [20:06] <SilverFoxes> Aw, ok thanks!
#785 [20:06] <mattym> Blanc, Ok, I am going to need two more reports. Absol will provide the instructions.
#786 [20:06] <mattym> ??> Blanc win/dxdiag
#787 [20:06] <Absol> Blanc: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#788 [20:06] <mattym> ??> Blanc tools/hjt
#789 [20:06] <Absol> Blanc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#790 [20:06] <Absol> Blanc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#791 [20:07] <SilverFoxes> One more question though, what devices have city living on it that you are able to get it on?
#792 [20:07] * jaket35 [webchat@c-73-113-154-165.hsd1.tn.comcast.net] has joined #minecrafthelp
#793 [20:07] <mattym> SilverFoxes, The Bedrock Edition of Minecraft.
#794 [20:07] <Blanc> Thank you, one moment
#795 [20:07] <mattym> SilverFoxes, The version that uses the Marketplace
#796 [20:08] <SilverFoxes> Hm, so would that be on phone?.... Or xbox maybe?....
#797 [20:08] <mattym> SilverFoxes, Yes, anything that runs that version.
#798 [20:08] <jaket35> I am having issues getting my password reset to send to my linked mojang account email... I have the old purchase ID from 2012 and sent an email to support but never heard back
#799 [20:08] <SilverFoxes> Ok, thank you!
#800 [20:08] <mattym> jaket35, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#801 [20:09] * SilverFoxes [webchat@cblmdm72-240-248-64.buckeyecom.net] has quit. (Client Quit)
#802 [20:09] <jaket35> Thanks!
#803 [20:09] * jaket35 [webchat@c-73-113-154-165.hsd1.tn.comcast.net] has quit. (Client Quit)
#804 [20:10] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 180 seconds)
#805 [20:12] <Blanc> This is the Hijack log
#806 [20:12] <Blanc> https://paste.ubuntu.com/p/hfqx5cZCNN/
#807 [20:12] <Blanc> Here is the DxDiag
#808 [20:13] <Blanc> https://paste.ubuntu.com/p/DZrK7g4FsQ/
#809 [20:13] <mattym> Blanc, The Hijackthis log is not complete.
#810 [20:14] <Blanc> Sorry, how about this one? https://paste.ubuntu.com/p/8Hz658bSxm/
#811 [20:15] <mattym> Blanc, Make sure you copy the full text into one pastebin
#812 [20:15] <Blanc> One sec.
#813 [20:15] <Blanc> https://paste.ubuntu.com/p/dVcj3BhJkR/
#814 [20:16] <mattym> Blanc, Ok, have you tried disabling the Discord overlay feature?
#815 [20:16] <Blanc> I actually have not, let me try that.
#816 [20:17] <Blanc> No, it did not work.
#817 [20:18] <mattym> Blanc, Give me a few moments.
#818 [20:18] * Steve [webchat@172-2-177-23.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#819 [20:18] <Steve> Hi
#820 [20:18] <Steve> I need to recover my account
#821 [20:19] <Steve> Can anyone help me?
#822 [20:23] <mattym> Blanc, Lets see if an updated driver helps. Download and Install the file from this page https://www.geforce.com/drivers/results/145874
#823 [20:24] <Blanc> Thank you, will try.
#824 [20:25] * judeyboo [webchat@104.169.88.53] has joined #minecrafthelp
#825 [20:26] <judeyboo> Unable to save download. br_fr.json
#826 [20:26] <judeyboo> Name: br_fr.json
#827 [20:26] <mattym> ??> judeyboo error/download
#828 [20:26] <Absol> judeyboo: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#829 [20:26] <judeyboo> what is this error coc
#830 [20:28] <judeyboo> wont launch
#831 [20:28] <mattym> judeyboo, Read the instructions Absol gave you.
#832 [20:28] <judeyboo> im looking now thank you
#833 [20:33] <Blanc> Just finished installing.
#834 [20:33] <Blanc> Would you like me to attempt to run the game again?
#835 [20:33] <mattym> Blanc, Yes
#836 [20:34] <Blanc> It worked! Thank you so much
#837 [20:51] * maxey [webchat@cpe-76-184-249-35.tx.res.rr.com] has joined #minecrafthelp
#838 [20:51] <maxey> 805306369 crash, help appreciated
#839 [20:53] <Lurks> maxey it be better if we have the full crashlog/log https://minecraftirc.net/support-articles/get-minecraft-log/
#840 [20:55] <maxey> thanks, will get on it
#841 [20:56] * LucasEnrique [webchat@177.37.206.130] has joined #minecrafthelp
#842 [20:56] <LucasEnrique> hello?
#843 [20:58] <maxey> https://paste.ubuntu.com/p/6zpw7sfs3q/
#844 [20:58] <maxey> there we go
#845 [20:58] <maxey> I can provide whatever else information needed
#846 [20:59] <LucasEnrique> can someone help me? i can't change my email account and i can't acess my old email
#847 [20:59] <maxey> Lurks
#848 [20:59] <mattym> maxey, Its only happening after entering a world?
#849 [21:00] <maxey> yes, always inside of a world, ranging from a few seconds to a few minutes
#850 [21:00] <mattym> ??> LucasEnrique account/send-email
#851 [21:00] <Absol> LucasEnrique: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#852 [21:00] <Absol> LucasEnrique: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#853 [21:00] <mattym> ??> maxey tools/hjt
#854 [21:00] <Absol> maxey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#855 [21:00] <Absol> maxey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#856 [21:01] <LucasEnrique> Absol i can't get the transaction id because i can't acess my old email to get it
#857 [21:01] <mattym> ??> LucasEnrique account/trans-id
#858 [21:01] <Absol> LucasEnrique: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#859 [21:03] <maxey> https://paste.ubuntu.com/p/bWXrjVyx2M/ here is the hijackthis logs
#860 [21:03] <mattym> maxey, What version number of the game were you running?
#861 [21:05] <maxey> the logs were from unmodded clean install 1.13.2 (latest I believe) but I usually play on 1.12.2 with seus shaders (crashes too)
#862 [21:05] * Blanc [webchat@184-089-176-210.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#863 [21:05] <LucasEnrique> mattym my account is from 2016 my uncle give to me i don't remember how he payed and i only hope acess email to see if have something from mojang but i can't acess it
#864 [21:05] <mattym> LucasEnrique, Only Mojang can help with that issue, you will need to get the information from your Uncle.
#865 [21:05] <mattym> ??> maxey win/dxdiag
#866 [21:05] <Absol> maxey: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#867 [21:06] * J1 [webchat@S0106a84e3f4ed363.cg.shawcable.net] has joined #minecrafthelp
#868 [21:06] <maxey> if it's relevant, this is on a very new PC (2 days or so) and the 1.12.2 + shaders I ran on my old PC worked perfectly stable
#869 [21:06] <LucasEnrique> mattym oof i don't speak with my uncle in years :/
#870 [21:06] <J1> HEY IM RYING TO DOWLOAD FORGE AND I GOT IT TO DOWLOAD SO ITS ON MY MINCAFT LAUNCHER MENU BUT WHEE
#871 [21:07] <J1> WHEN I PRESS PLAY IT SAYS ERROR
#872 [21:07] <mattym> ??> J1 mods
#873 [21:07] <Absol> J1: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#874 [21:07] <Absol> J1: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#875 [21:07] <maxey> https://paste.ubuntu.com/p/Vz3g588cFk/
#876 [21:07] <maxey> dxdiag
#877 [21:08] <mattym> maxey, Ok one moment.
#878 [21:08] <J1> But i need help
#879 [21:08] <maxey> thanks
#880 [21:08] <mattym> maxey, Also, any chance you adjusted any Java settings outside of Minecraft?
#881 [21:09] <maxey> the only thing I did was download the latest java runtime environment and run through that, however it still crashes in the same manner when using the default java runtime
#882 [21:09] <maxey> other than that I have done nothing java related
#883 [21:10] <mattym> maxey, Ok lets see if a driver update resolves the issue, Download and Install the file from this page https://www.geforce.com/drivers/results/145872
#884 [21:12] <maxey> do you have any other suggestions before I go with the driver update
#885 [21:13] <mattym> maxey, Yours are quite outdated, so thats the best first step here.
#886 [21:13] * IuModeTv [webchat@190.75-45-160.dyn.dsl.cantv.net] has joined #minecrafthelp
#887 [21:14] <IuModeTv> Help ,I forgot my email from my Minecraft account and I did not remember what it was that I had to do
#888 [21:14] <maxey> ok, I'll go do it
#889 [21:14] <mattym> IuModeTv, Was it an unmigrated account?
#890 [21:14] * maxey [webchat@cpe-76-184-249-35.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#891 [21:15] <IuModeTv> Not
#892 [21:15] <mattym> ??> IuModeTv account/forgot-email
#893 [21:15] <Absol> IuModeTv: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#894 [21:16] <IuModeTv> Ok :(
#895 [21:20] <IuModeTv> There is no other way?
#896 [21:21] <mattym> ??> IuModeTv account/send-email
#897 [21:21] <Absol> IuModeTv: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#898 [21:21] <Absol> IuModeTv: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#899 [21:21] * BallisticBear [webchat@47-34-186-119.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#900 [21:21] * TwisteD55 [webchat@213-67-104-235-no552.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#901 [21:22] <IuModeTv> ok thanks :,)
#902 [21:22] * mgoodey20 [webchat@51.36.248.189] has joined #minecrafthelp
#903 [21:22] <mgoodey20> hi
#904 [21:22] <Lurks> mgoodey20 hi
#905 [21:22] <IuModeTv> hi
#906 [21:23] <BallisticBear> i have forgotten my minecraft legacy accounts's email and lost trace of transaction id but still remember password any help on how to migrate in my situation
#907 [21:23] <mattym> BallisticBear, Only Mojang can assist with that.
#908 [21:23] <mattym> ??> BallisticBear account/trans-id
#909 [21:23] <Absol> BallisticBear: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#910 [21:23] <mattym> ??> BallisticBear account/send-email
#911 [21:23] <Absol> BallisticBear: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#912 [21:23] <Absol> BallisticBear: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#913 [21:27] <mgoodey20> my brother give me his account and he is in the jail now and I don't know the pass for his E-mail to get the answer for the three question
#914 [21:27] * maxey [webchat@cpe-76-184-249-35.tx.res.rr.com] has joined #minecrafthelp
#915 [21:28] <mattym> mgoodey20, Contact Mojang as the other user was instructed. However Mojang only recognizes the original owner as the person who can access the account.
#916 [21:28] <BallisticBear> i have no clue on what my father used to buy minecraft back in like 5th grade, is there anyway mojang can get a hold of what email is connected to my account?
#917 [21:28] <mattym> BallisticBear, Not without that proof.
#918 [21:29] <BallisticBear> sheesh
#919 [21:29] <BallisticBear> fair enough
#920 [21:29] <BallisticBear> guess ill just log in from launcher from now on
#921 [21:30] * BallisticBear [webchat@47-34-186-119.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#922 [21:31] <mgoodey20> But my brother is imprisoned and can not go out
#923 [21:32] <mattym> mgoodey20, That changes nothing about Mojangs policy.
#924 [21:32] <mgoodey20> what can I do
#925 [21:32] <mgoodey20> I love minecraft and I want to play
#926 [21:32] <mattym> mgoodey20, See if you have enough information to contact them.
#927 [21:33] <mgoodey20> I had the email and the pass only
#928 [21:33] <mattym> mgoodey20, Then just log into the game, the security questions are not needed there.
#929 [21:34] <mgoodey20> the nick name is bad I want another and the skin is ugly
#930 [21:35] <mattym> mgoodey20, Then find the info you need and contact Mojang, otherwise there is nothing you can do.
#931 [21:35] <mgoodey20> thanks bro
#932 [21:36] * mgoodey20 [webchat@51.36.248.189] has quit. (Quit: webchat.esper.net)
#933 [21:38] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#934 [21:41] * grace [webchat@c122-106-158-125.carlnfd1.nsw.optusnet.com.au] has joined #minecrafthelp
#935 [21:42] <grace> whenever i destroy a block it doesnt actually dissapear for another 10 seconds and then drops something
#936 [21:43] <mattym> grace, Sounds like its lagging.
#937 [21:43] <grace> how can i fix it
#938 [21:45] <mattym> grace, Have you tried lowering the ingame settings?
#939 [21:45] * Angel4 [webchat@dynamic-ip-1814984175.cable.net.co] has joined #minecrafthelp
#940 [21:45] <grace> i havent, what should i lower
#941 [21:45] <Angel4> hi
#942 [21:45] <Angel4> i need help :,(
#943 [21:47] <mattym> grace, Things in the Video Settings menu would have the most effect.
#944 [21:47] <Angel4> When I want to start minecraft I get an error and it does not open the game. What I can do?
#945 [21:48] <grace> ive just lowered some of my video settings and it hasnt helped as its still lagging
#946 [21:49] <Angel4> a message appears that says: java could not be started
#947 [21:49] <maxey> mattym hasnt crashed yet but the game looks like this now https://i.imgur.com/ZB78I8o.jpg
#948 [21:49] <mattym> ??> grace win/dxdiag
#949 [21:49] <Absol> grace: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#950 [21:49] <Angel4> :,v
#951 [21:49] <Angel4> help
#952 [21:49] <mattym> Angel4, What is the full error?
#953 [21:50] <Angel4> When I want to start minecraft I get an error and it does not open the game. What I can do?
#954 [21:50] <Angel4> a message appears that says: java could not be started
#955 [21:50] <mattym> Angel4, What is the full error?
#956 [21:51] <grace> i have windows so that site doesnt help
#957 [21:51] <grace> *dont have windows
#958 [21:51] <mattym> grace, Mac?
#959 [21:52] <grace> yes
#960 [21:52] <mattym> grace, What OSX/MacOS version?
#961 [21:52] <Angel4> When I want to start minecraft I get an error and it does not open the game, a message appears that says: java could not be started
#962 [21:52] <Angel4> that is the error
#963 [21:53] * grace [webchat@c122-106-158-125.carlnfd1.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#964 [21:53] <mattym> Angel4, There should be an option to show the full error.
#965 [21:53] <Angel4> what?
#966 [21:53] <Angel4> how i can do that?
#967 [21:53] <Angel4> wait
#968 [21:54] <mattym> maxey, I dont understand what you are trying to show in the image.
#969 [21:54] * J1 [webchat@S0106a84e3f4ed363.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#970 [21:54] <Angel4> can I send images?
#971 [21:54] <Angel4> how i can do it?
#972 [21:55] <Angel4> OH
#973 [21:55] * sirace [webchat@ip68-6-101-65.sb.sd.cox.net] has joined #minecrafthelp
#974 [21:56] <mattym> Angel4, Write the full error, when you get the error it will have an option to show the full error details.
#975 [21:56] <maxey> if you look behind the menu you can see major artefacting
#976 [21:57] <Angel4> Oh, if I already found that option
#977 [21:57] <Angel4> oh, si, ya encontre esa opcion
#978 [21:58] <Angel4> jhaha already realized that I use a translator :,y
#979 [21:58] <sirace> I am experiencing a series of errors when connecting to a LAN server that look like this:
#980 [21:58] <mattym> maxey, Can you get a better image?
#981 [22:00] <Angel4> it does not let me copy and paste the error
#982 [22:00] <Angel4> Detalles del error: La operaci�n solicitada requiere elevaci�n.
#983 [22:00] <Angel4> Nombre del archivo en el disco: javaw.exe
#984 [22:00] <Angel4> Ruta: C:\Program Files (x86)\Minecraft\runtime\jre-x64\bin\javaw.exe
#985 [22:00] <Angel4> Existe: file
#986 [22:01] <Angel4> that is the error
#987 [22:01] <mattym> Angel4, Right click the Minecraft shortcut and select Run As Administrator
#988 [22:01] <Angel4> oh ok
#989 [22:01] <sirace> sorry, learning how to use pastebin
#990 [22:01] <sirace> a04b338343bd47c6be2a6a07deab4ad4
#991 [22:03] <sirace> https://paste.gg/p/anonymous/d6d4c7d454ed4e6f9162811012f7f8f6
#992 [22:03] <mattym> sirace, Is your LAN world modded?
#993 [22:05] <sirace> this is minecraft vanilla, windows 10, most up to date java (though it's not being used because i'm using the packaged environment with the client), minecraft 1.13.2 client, most up to date minecraft server
#994 [22:05] <Angel4> my error was not solved
#995 [22:05] <sirace> I'm finding many similar issues around the internet from the past 4 years and none seem to be satisfactorily solved/the methods do not help me
#996 [22:05] <Angel4> my error was not solved
#997 [22:06] <mattym> sirace, So you are on LAN with the server software not the open to LAN option?
#998 [22:06] <sirace> i don't know
#999 [22:06] <sirace> i am connecting to the server using an IP address given by our router
#1000 [22:06] <sirace> some testing i've done:
#1001 [22:07] <mattym> sirace, Are you running the server?
#1002 [22:07] <sirace> I am not
#1003 [22:07] <mattym> sirace, Ask the person running it, if its a world Opened to LAN, or with the server software.
#1004 [22:07] <sirace> at world start, no issues, even during chunk population
#1005 [22:08] <mattym> Angel4, Did you run it as Admin and get the same error?
#1006 [22:08] <sirace> it was started using the server.jar file downloaded from minecraft.net
#1007 [22:08] <mattym> sirace, And no plugins?
#1008 [22:08] <sirace> no plugins
#1009 [22:08] <sirace> fresh install of both client and server
#1010 [22:08] <sirace> and java
#1011 [22:08] <Angel4> :,u
#1012 [22:09] <mattym> sirace, Is it a home network?
#1013 [22:09] <sirace> once we started to create a cow and chicken farm, the problem appeared
#1014 [22:09] <sirace> yes to home network
#1015 [22:09] <sirace> before this, nothing
#1016 [22:09] <mattym> sirace, Its possible there is just too much goin on in those chunks.
#1017 [22:10] <sirace> if i get teleported away from the large amount of entities, i can stay on for about 30 sec
#1018 [22:10] <mattym> sirace, See if the issue happens in a fresh world or not.
#1019 [22:10] <sirace> otherwise, it's about 2 sec
#1020 [22:10] <sirace> we tested that as well, no issues
#1021 [22:10] <sirace> we've increased the memory allocation in both the server and client
#1022 [22:10] <mattym> sirace, Yeah, you are just overloading the server with whatever you are doing.
#1023 [22:11] <Angel4> I can not take it anymore,
#1024 [22:11] <Angel4> I'm going to uninstall minecraft
#1025 [22:11] <Angel4> goodbye
#1026 [22:11] <sirace> what i don't understand is why this is happening now
#1027 [22:11] <sirace> i used to play minecraft on and off for years since early beta
#1028 [22:11] * Angel4 [webchat@dynamic-ip-1814984175.cable.net.co] has quit. (Quit: webchat.esper.net)
#1029 [22:12] <sirace> and we've had many farms of these entities over the years
#1030 [22:12] <sirace> with far more of them than now, and with far less RAM than now
#1031 [22:12] <sirace> and never had this issue
#1032 [22:15] * DSP5 [webchat@c-73-231-106-22.hsd1.ca.comcast.net] has joined #minecrafthelp
#1033 [22:18] <DSP5> hey I had a question about Cats, I was wondering if it was possible to have cats spawn naturally after world generation
#1034 [22:22] <mattym> DSP5, https://minecraft.gamepedia.com/Cat
#1035 [22:22] * TakeshKovacs [webchat@c9115e58.virtua.com.br] has joined #minecrafthelp
#1036 [22:23] <DSP5> i didn't find anything on the site
#1037 [22:23] * maxey [webchat@cpe-76-184-249-35.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1038 [22:23] <DSP5> i could've overlooked a few things but i don't know
#1039 [22:23] <TakeshKovacs> Good evening, I wonder how to cancel the purchase of the game?
#1040 [22:38] * mooshroom [~mooshroom@94.197.120.241.threembb.co.uk] has quit. ()
#1041 [22:43] * polly [webchat@c-73-158-125-15.hsd1.ca.comcast.net] has joined #minecrafthelp
#1042 [22:43] <polly> my minecraft is stuck on the mojang screen and when i click it crashes. i've done everything i could do and nothing works
#1043 [22:49] <AlonzoTG> when did they stop providing minecraft.jar?
#1044 [22:56] * starwarsfreak219 [webchat@d192-24-211-163.try.wideopenwest.com] has joined #minecrafthelp
#1045 [23:09] * Ether [webchat@173-87-38-210.dr02.shlw.az.frontiernet.net] has joined #minecrafthelp
#1046 [23:09] <starwarsfreak219> Hi
#1047 [23:09] <Ether> Hello
#1048 [23:10] <starwarsfreak219> Haven't been to this chat in almost 5 years
#1049 [23:10] <starwarsfreak219> xD
#1050 [23:10] * SuGuy [webchat@pool-70-106-231-61.clppva.fios.verizon.net] has joined #minecrafthelp
#1051 [23:10] <SuGuy> hello
#1052 [23:10] <starwarsfreak219> Hey!
#1053 [23:11] <Ether> my first time trying the chat, since im having issues suddenly
#1054 [23:11] <SuGuy> how are you
#1055 [23:11] <starwarsfreak219> Good! You?
#1056 [23:11] <starwarsfreak219> What's the issues you are experiencing Ether?
#1057 [23:11] <SuGuy> okay, kinda bummed i cant access my account i bought the game back in 2016 and now wont let me log in
#1058 [23:12] <starwarsfreak219> Do you still have access to the original email for the account?
#1059 [23:12] <SuGuy> yeah
#1060 [23:12] <starwarsfreak219> You should try sending a password request
#1061 [23:12] <SuGuy> i did it wont send to the email
#1062 [23:12] <SuGuy> i even found the recipt for the game
#1063 [23:13] <SuGuy> on the email
#1064 [23:13] <starwarsfreak219> Hmm, maybe try contacting Mojang. Having the receipt is the best form of evidence. Not really support here either, but I can try and help with little things. :P
#1065 [23:13] <starwarsfreak219> help.mojang.com would be mojang's official support page
#1066 [23:14] <AlonzoTG> =(
#1067 [23:14] <SuGuy> okay thanks for the help man i tired to contact them through email and twitter and havent gotten any help
#1068 [23:15] <AlonzoTG> Anyone up for a class action lawsuit about the new launcher, it does not work, ; CONTRACT BROKEN;
#1069 [23:15] <Ether> My issue is its failing to download some files during installation, like .json or .ogg. I don't have any installed firewalls/anti-virus except for Windows Defender, which I disabled before reattempting the installation without success
#1070 [23:15] <starwarsfreak219> SuGuy https://help.mojang.com/customer/en/portal/articles/1903683-reporting-compromised-accounts
#1071 [23:16] * Ether [webchat@173-87-38-210.dr02.shlw.az.frontiernet.net] has quit. (Quit: webchat.esper.net)
#1072 [23:16] <starwarsfreak219> Ether Sounds like an interesting issue. Is your Java up to date?
#1073 [23:17] <AlonzoTG> Well if java were the issue, I would not have a problem at all....
#1074 [23:17] * Ether [webchat@173-87-38-210.dr02.shlw.az.frontiernet.net] has joined #minecrafthelp
#1075 [23:17] <AlonzoTG> My system had been using the old minecraft.jar since 2017 ; recently I realized my login problems came from me using an outdated client which wasn't self-updating.
#1076 [23:18] <AlonzoTG> I mean 2012
#1077 [23:18] <starwarsfreak219> Ether Sounds like an interesting issue. Is your Java up to date?
#1078 [23:18] <AlonzoTG> literally, I had downloaded minecraft.jar in 2012 and had been using it sinc there.
#1079 [23:18] <starwarsfreak219> AlonzoTG Did you try re-downloading the launcher? minecraft.net/en-us/downloads
#1080 [23:19] <starwarsfreak219> Wrong link
#1081 [23:19] <AlonzoTG> That new launcher DOES NOT WORK ON MY LINUX DISTRO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
#1082 [23:19] <starwarsfreak219> Oh.
#1083 [23:19] * SuGuy [webchat@pool-70-106-231-61.clppva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1084 [23:19] <Ether> Yeah. I uninstalled both Minecraft and Java
#1085 [23:19] <starwarsfreak219> AlonzoTG Did you try any of these? https://www.minecraft.net/en-us/download/alternative/
#1086 [23:20] <Ether> then reinstalled a fresh copy of Java*
#1087 [23:20] <AlonzoTG> they are all identical and indistinguishable, in in that none of them can be used on my distro.
#1088 [23:20] <AlonzoTG> minecraft.jar always worked perfectly SINCE 2012
#1089 [23:20] <starwarsfreak219> AlonzoTG I am not too familiar with Linux unfortunately. Sorry about that. :/
#1090 [23:21] <starwarsfreak219> Ether Seems interesting that some files aren't downloading, when you try launching minecraft, could you possibly supply with a log of the issue?
#1091 [23:22] <starwarsfreak219> Also ensure you don't have any VPN installed, for it may block certain things from downloading.
#1092 [23:22] <starwarsfreak219> And if you do, disable it.
#1093 [23:23] <AlonzoTG> minecraft.msi -> I would have to touch my evil, unclean windows 10 machine.
#1094 [23:23] <Ether> I can open the launcher, but when I click on 'Play' it begins to download new files before throwing an error stating that it 'failed to download nuance1.ogg' or another file
#1095 [23:23] <AlonzoTG> Minecraft.exe -> same
#1096 [23:23] <AlonzoTG> minecraft.dmg -> not mac
#1097 [23:23] <AlonzoTG> minecraf.deb -> not debian
#1098 [23:23] <AlonzoTG> minecraft-launcher -> not arch linux.
#1099 [23:24] <starwarsfreak219> Ether What is your Operating System for your computer?
#1100 [23:24] <Ether> Windows 10, just the standard edition
#1101 [23:24] <starwarsfreak219> Okay
#1102 [23:24] <AlonzoTG> minecraft.tar.gz -> ./minecraft-launcher: error while loading shared libraries: libgconf-2.so.4: cannot open shared object file: No such file or directory
#1103 [23:25] <starwarsfreak219> The only thing I can really think of is that your ISP is blocking certain Minecraft files from downloading
#1104 [23:25] <AlonzoTG> gentoo Linux, installed in 2010 when I went 64 bit, still chugging.
#1105 [23:26] <starwarsfreak219> Still unsure about Linux, haven't used linux that much, so wouldn't entirely know how to troubleshoot.
#1106 [23:26] <Ether> I kind of wondered that as well, but my SO got it to download on her PC without any issues. She's also on Win 10 under the same router
#1107 [23:27] <Ether> Its very puzzling
#1108 [23:27] <starwarsfreak219> Hmm, have you tried setting up a different account on the computer and tried installing Minecraft on that account?
#1109 [23:27] <AlonzoTG> =\
#1110 [23:27] <Ether> Here is a pastebin of the error details if you would like to see it: https://paste.gg/p/anonymous/30b981a0a93e4461bb0d78ffa2ea0441
#1111 [23:27] <starwarsfreak219> Might sound crazy, but it could possibly work.
#1112 [23:27] <AlonzoTG> stupidity = nullifying the primary selling point of Java by forcing the use of a native-mode launcher...
#1113 [23:27] <Ether> I actually haven't tried that yet. That sounds like what I will probably attempt next other than just reinstalling Windows fresh
#1114 [23:29] <Ether> I'll give that an attempt and see what happens. Thank you for trying to help, I really appreciate it.
#1115 [23:29] <starwarsfreak219> No problem
#1116 [23:29] <starwarsfreak219> First time I really tried doing anything technical support related.
#1117 [23:30] <starwarsfreak219> I got to go though unfortunately, 12:30 AM here... Hope the issue you have get's solved! Have a nice day! :)
#1118 [23:30] <Ether> It can get really hairy since there are so many variables involved when it comes to technology
#1119 [23:30] <Ether> Thanks, you as well
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#1121 [23:45] * Bahnahu [webchat@192.228.94.30] has joined #minecrafthelp
#1122 [23:47] <Bahnahu> I forgot to register my email and when I got a new gaming pc i couldnt remember my password now the reset request wont go thru into my email since i forgot to register is there i sent a ticket a month ago and a ticket in yesterday and have been waiting months to try and play a game i already bought (due to my own dumbassness)lololol i still have th
#1123 [23:47] <Bahnahu> e pin and stuff where i bought the game and my email i used to make my account is there anyway i can change my password without waiting another month on a reply (says they are a month behind on looking at tickets but its been over a month since I submited my ticket)