#MineCraftHelp IRC Chat Logs

#1 [00:15] * Wolf [webchat@102.218.201.205.brainstorminternet.net] has joined #minecrafthelp
#2 [00:16] * Wolf [webchat@102.218.201.205.brainstorminternet.net] has quit. (Client Quit)
#3 [00:45] <ba7888b72413a16a> AlonzoTG: just don't bother with the official launcher on linux
#4 [00:45] <ba7888b72413a16a> multimc works on all operating systems, even freebsd
#5 [00:45] <ba7888b72413a16a> (though, it isn't written in java)
#6 [00:47] <ba7888b72413a16a> https://gpo.zugaina.org/games-action/multimc5
#7 [00:49] <ba7888b72413a16a> AlonzoTG: and I asssume you've tried just installing libgconf-2?
#8 [00:53] <ba7888b72413a16a> it seems the thing that depends on libgconf-2.so.4 is the chromium embedded browser framework... why does the new launcher have a builtin browser
#9 [01:29] * Max7 [webchat@wsip-184-176-133-74.ph.ph.cox.net] has joined #minecrafthelp
#10 [01:31] <Max7> I downloaded java edition in 2016 with an email that has since been deleted, so I can't access it. I still know the email and password, but I forgot the answer to at least one of my security questions, so I can't log in.
#11 [01:31] <Max7> any advice?
#12 [01:35] * Jamieson [webchat@121.215.146.139] has joined #minecrafthelp
#13 [01:35] <Jamieson> Hi. I have started up Minecraft and the start menu keeps flickering
#14 [01:36] <Jamieson> I was wondering how to fix it
#15 [01:36] <Jamieson> Here is the link to the dxdiag file
#16 [01:36] <Jamieson> https://paste.ubuntu.com/p/xHsYz26ptj/
#17 [01:37] <Max7> good luck fam
#18 [01:37] * Max7 [webchat@wsip-184-176-133-74.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#19 [02:22] * kittygizmo [webchat@1.224.50.84] has joined #minecrafthelp
#20 [02:22] <kittygizmo> hello
#21 [02:27] <kittygizmo> Hello, I forgot my security question and I was unable to log in to my account due to an account login error. Please help me.
#22 [02:30] <kittygizmo> #minecrafthelp
#23 [02:30] <kittygizmo> #minecrafthelp
#24 [02:30] <kittygizmo> #minecrafthelp
#25 [02:30] <kittygizmo> #minecrafthelp
#26 [02:30] * Absol kicked kittygizmo from #minecrafthelp (Reason: ittygizmo :Stop spamming)
#27 [02:52] * Nick2 [webchat@c-73-254-79-204.hsd1.wa.comcast.net] has joined #minecrafthelp
#28 [02:52] <Nick2> Hello
#29 [02:54] <Nick2> I don't actually have a question i just want to check to see if you guys are doing good
#30 [02:54] <Nick2> So. are you?
#31 [02:55] <Nick2> Ahh, i see
#32 [02:56] * Nick2 [webchat@c-73-254-79-204.hsd1.wa.comcast.net] has quit. (Client Quit)
#33 [03:30] * webby [webchat@101.176.19.94] has joined #minecrafthelp
#34 [03:33] <webby> Hi, Im having some issues with my trial realm not working due to too many items on the ground(i think). this crashed my game and the realm is now unjoinable and i cannot reset or swap the world, closing the realm doesn't work.
#35 [03:40] <Galaxy_2Alex> webby, Have you already submitted an account support request to Mojang?
#36 [03:41] <webby> yeah, sorry if i wasnt suppposed to go here too
#37 [03:42] <Galaxy_2Alex> webby, Wait for them to answer please, yes.
#38 [03:42] <webby> ok! sorry for wasting time :)
#39 [03:43] * helpmine [webchat@49.193.170.8] has joined #minecrafthelp
#40 [03:44] <helpmine> my game crashes only with the latest version
#41 [03:45] <Galaxy_2Alex> helpmine, Does it give you a crash message>
#42 [03:45] <helpmine> yes
#43 [03:46] <helpmine> but it usually says it cant identify the problem
#44 [03:46] <Galaxy_2Alex> ??> helpmine av/adwcleaner
#45 [03:46] <Absol> helpmine: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#46 [03:46] <Absol> helpmine: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#47 [03:47] <helpmine> I have used this recently
#48 [03:47] <Galaxy_2Alex> ??> helpmine launcher/log
#49 [03:47] <Absol> helpmine: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#50 [03:47] <helpmine> ok thankyou
#51 [03:47] <Galaxy_2Alex> helpmine, Please copy the log after the game crashes.
#52 [03:54] <helpmine> do i copy the whole thing? the last thing i says is ''Process crashed with exit code 1'' next to where it says ''fatal''
#53 [03:54] <helpmine> it*
#54 [03:54] <Galaxy_2Alex> helpmine, Whole log please.
#55 [03:57] <helpmine> Im not sure how to do that or if its safe, sorry for wasting your time..
#56 [04:29] * Jag [webchat@host217-43-14-253.range217-43.btcentralplus.com] has joined #minecrafthelp
#57 [04:29] <Jag> hello
#58 [04:30] <Jag> i need help!
#59 [04:30] <Morpheus> Jag, Hey. What's the issue?
#60 [04:30] <Jag> oh hi
#61 [04:30] <Jag> well basically
#62 [04:30] <Jag> i have a old minecraft account
#63 [04:30] <Jag> it needs migrating
#64 [04:30] <Jag> but
#65 [04:30] <Jag> i have forgotten the password
#66 [04:31] <Jag> and i deleted the email realted to this account
#67 [04:31] <Jag> because it was very old
#68 [04:31] <Jag> and i want to start playing again
#69 [04:31] <Morpheus> See if this helps: https://help.mojang.com/customer/portal/articles/329524-change-or-forgot-password
#70 [04:31] <Jag> so please help get me my account back
#71 [04:32] <Jag> but i deleted the email
#72 [04:32] <Jag> so not helping
#73 [04:32] <Jag> sorry
#74 [04:32] <Morpheus> Jag, In that case you'll need to email mojang:
#75 [04:32] <Morpheus> ??> Jag account/send-email
#76 [04:32] <Absol> Jag: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#77 [04:32] <Absol> Jag: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#78 [04:33] <Jag> thanks
#79 [04:34] * Jag [webchat@host217-43-14-253.range217-43.btcentralplus.com] has quit. (Client Quit)
#80 [04:35] * JOHN [webchat@61-216-79-54.HINET-IP.hinet.net] has joined #minecrafthelp
#81 [04:36] <JOHN> Can I ask questions in Chinese?
#82 [04:36] <Morpheus> JOHN, This is english only support, but you can use a translator if you need to
#83 [04:37] <JOHN> I bought realm earlier
#84 [04:37] <JOHN> But I can't enter, I can't reset the map, I can't replace the map.
#85 [04:37] <JOHN> I can't do anything.
#86 [04:38] <JOHN> I can't find a solution in the setting and QA.
#87 [04:38] <Morpheus> ??> JOHN account/send-email
#88 [04:38] <Absol> JOHN: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#89 [04:38] <Absol> JOHN: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#90 [04:39] <JOHN> At that time my subscription also expired.
#91 [04:39] <Morpheus> JOHN, Email mojang, they will regive you any lost time
#92 [04:39] <JOHN> okey
#93 [04:40] <JOHN> thx
#94 [04:41] * Jag [webchat@host217-43-14-253.range217-43.btcentralplus.com] has joined #minecrafthelp
#95 [04:41] <Jag> Hllo
#96 [04:41] <Jag> hello
#97 [04:41] <Morpheus> Jag, Welcome back
#98 [04:41] <Jag> oh you remeber me!
#99 [04:41] <Jag> So its the same problem
#100 [04:42] <Jag> if you remember?
#101 [04:42] <Jag> do you?
#102 [04:42] <Jag> the problem i had
#103 [04:42] <Morpheus> Jag, All you can do is email mojang. We can't provide account support here, only refer you to mojang and gives suggestions
#104 [04:42] <Jag> I have contacted them
#105 [04:42] <Jag> but i dont know where that product id is
#106 [04:43] <Jag> you know on the form
#107 [04:43] <Morpheus> Jag, They will give you other verification methods when they reply
#108 [04:43] <Jag> okay!
#109 [04:43] <Jag> thanks
#110 [04:43] <Jag> but
#111 [04:43] <Jag> umm
#112 [04:43] <Jag> how long do i have to wait!
#113 [04:43] <Morpheus> Jag, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#114 [04:44] <Jag> they are answering FORMS FROM LAST MONTH!
#115 [04:44] <Jag> I AM NOT WAITING 2 MONTHS
#116 [04:44] <Jag> I AM SORRY
#117 [04:44] <Morpheus> Jag, I know the response time is very backlogged right now. But they are the only people who can help
#118 [04:44] <Jag> WHY CANT YOU!!!
#119 [04:45] <Morpheus> Jag, We are only volunteers and don't have any access to account information
#120 [04:45] <Jag> why not
#121 [04:46] <Jag> cant you ask for permission
#122 [04:46] <Jag> ?
#123 [04:46] <Morpheus> Jag, We don't have any affiliation with mojang
#124 [04:46] <Jag> oh
#125 [04:46] <Jag> well you know how you are voleteers
#126 [04:46] <Jag> unteers
#127 [04:46] <urielsalis> ??> Jag info/volunteer
#128 [04:46] <Absol> Jag: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#129 [04:47] <Jag> Do you get a free version of minecraft? for working
#130 [04:47] <Morpheus> I'm sure that factoid used to be longer *thinking*
#131 [04:47] <Jag> do you?
#132 [04:47] * Jag [webchat@host217-43-14-253.range217-43.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#133 [04:47] <urielsalis> Jag: No, we have no affiliation with Mojang
#134 [04:48] * Jag [webchat@host217-43-14-253.range217-43.btcentralplus.com] has joined #minecrafthelp
#135 [04:48] <Jag> Hi do you get a free version of minecraft for volunteering?
#136 [04:48] <urielsalis> Jag: No, we have no affiliation with Mojang
#137 [04:48] <urielsalis> Jag: Anything else we can help you with?
#138 [04:49] <Jag> well i have aproblem'
#139 [04:49] <urielsalis> Jag: which one?
#140 [04:49] <Jag> i have an old account
#141 [04:49] <Jag> and it needs to migrtae
#142 [04:49] <Jag> migrate
#143 [04:49] <Jag> but i have forgooten the password for the account
#144 [04:49] <urielsalis> Jag: and you have emailed Mojang already like we told you 2 times?
#145 [04:50] <Jag> WOW
#146 [04:50] <Jag> I AM LEAVING
#147 [04:50] * urielsalis kicked Jag from #minecrafthelp (Reason: ag :Here is the door)
#148 [04:52] * Morpheus closes the door
#148 [04:54] * Jag [webchat@host217-43-14-253.range217-43.btcentralplus.com] has joined #minecrafthelp
#149 [04:56] <Jag> h
#150 [04:56] <Jag> i
#151 [04:56] <Morpheus> Jag, Welcome back. You still need to wait for them to reply
#152 [04:56] <Jag> okay
#153 [04:56] <Jag> I just really cant wait
#154 [04:57] <Jag> How long estimate
#155 [04:57] <Jag> like a week
#156 [04:57] <Jag> or a month
#157 [04:57] <Jag> like i read the thing you sent me
#158 [04:57] <Morpheus> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#159 [04:57] <Morpheus> Wait until your date roles up
#160 [04:57] <Jag> okay
#161 [04:58] * Jag [webchat@host217-43-14-253.range217-43.btcentralplus.com] has quit. (Client Quit)
#162 [04:59] * Nick [webchat@host217-43-14-253.range217-43.btcentralplus.com] has joined #minecrafthelp
#163 [04:59] <Nick> Hi
#164 [05:00] <Nick> I was wondering would this work
#165 [05:00] <Nick> https://www.ebay.co.uk/itm/264264920187?ul_noapp=true
#166 [05:00] * Nick is now known as Guest3090
#167 [05:00] <Morpheus> Guest3090, Jag, they won't work. Anything sold on ebay for less than the original price is most likely a scam
#168 [05:01] <Guest3090> how do you know its me!!
#169 [05:01] <Morpheus> Guest3090, Same IP ;)
#170 [05:01] * Guest3090 [webchat@host217-43-14-253.range217-43.btcentralplus.com] has quit. (Client Quit)
#171 [05:11] * sam [webchat@b0f8c8e9.bb.sky.com] has joined #minecrafthelp
#172 [05:12] <sam> forgot my username so can't migrate from an old minecraft account
#173 [05:13] <Morpheus> ??> sam account/send-email
#174 [05:13] <Absol> sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#175 [05:13] <Absol> sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#176 [05:13] <sam> thanks bro
#177 [05:16] * sam [webchat@b0f8c8e9.bb.sky.com] has quit. (Client Quit)
#178 [05:23] * Silverfoxes [webchat@cblmdm72-240-248-64.buckeyecom.net] has joined #minecrafthelp
#179 [05:25] <Silverfoxes> Hello! I have seen maybe Minecraft roleplays by youtubers, and they had cars and built in citys, and all kind of different things like actual computers and stuff. how do I get those on Java edition? They were on Java edition because they showed their computers in a video. Could you help me?
#180 [05:26] <Morpheus> Silverfoxes, They were possibly using mods. You can go here to download mods: https://minecraft.curseforge.com/mc-mods. If you don't know how to use mods, use this tutorial: https://minecraft.gamepedia.com/Mods/Installing_Forge_mods. Follow the forge installer steps on that wiki page.
#181 [05:26] <Silverfoxes> Thanks you so much for your help!
#182 [05:26] <Morpheus> No problem :)
#183 [05:28] * Silverfoxes [webchat@cblmdm72-240-248-64.buckeyecom.net] has quit. (Quit: webchat.esper.net)
#184 [05:33] * Josh7 [webchat@cpc133932-nrte32-2-0-cust991.know.cable.virginm.net] has joined #minecrafthelp
#185 [05:34] <Josh7> can I speak to someone regarding a refund, I purchased the wrong edition and would like to but another one
#186 [05:34] <Morpheus> ??> Josh7 account/refund
#187 [05:34] <Absol> Josh7: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#188 [05:35] <Josh7> just been there
#189 [05:35] <Morpheus> Josh7, Have you sent mojang an email regarding a refund?
#190 [05:35] <Josh7> no
#191 [05:35] <Morpheus> Josh7, May I ask, what version did you buy?
#192 [05:35] <Josh7> java
#193 [05:35] <Josh7> just want to exchange
#194 [05:35] <Morpheus> Josh7, In that case, you'll need to email mojang support and ask for a refund:
#195 [05:36] <Morpheus> ??> Josh7 account/trans-id
#196 [05:36] <Absol> Josh7: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#197 [05:36] <Morpheus> ??> Josh7 account/send-email
#198 [05:36] <Absol> Josh7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#199 [05:36] <Absol> Josh7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#200 [05:36] <Josh7> can I not just exchange for the windows edition
#201 [05:36] <Josh7> im happy to pay the extra little bit
#202 [06:35] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#203 [07:29] * thea [webchat@176-23-22-113-cable.dk.customer.tdc.net] has joined #minecrafthelp
#204 [07:31] <thea> Hi! My game runs fine but when I go to application support on my mac the minecraft folder isn't there. I've tried deleting all traces of minvraft and re-installing to see if it comes back, but it's still not there. any help?
#205 [07:38] * ab25 [webchat@lfbn-1-4727-71.w92-171.abo.wanadoo.fr] has joined #minecrafthelp
#206 [07:39] <ab25> hello
#207 [07:39] <ab25> i have a question
#208 [07:42] <ab25> I have bought minecraft 4years ago on my mobile, or today i want to play minecraft on PC but i must buy also it ! Should I redeem the game ?
#209 [07:50] * Ethan [webchat@182-239-187-157.ip.adam.com.au] has joined #minecrafthelp
#210 [07:52] <Ethan> Hello, I am wondering why LAN isn't working for me and my brothers. I have enabled "javaw.exe" to access my private networks, yet it still says it cannot connect to the server. Please help
#211 [07:57] * SASalecraft05 [webchat@93-41-18-228.ip79.fastwebnet.it] has joined #minecrafthelp
#212 [08:01] <SASalecraft05> i bought Minecraft Java Edition but it didn t gave me the code for Minecraft Windows 10, how can i get it?
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#216 [08:11] * afosterchild [webchat@c-76-119-93-31.hsd1.me.comcast.net] has joined #minecrafthelp
#217 [08:12] <afosterchild> Does anybody have support on "World stuck in PENDING_SLOT_OPTIONS_UPDATE"? Mine has been stuck for 21h
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#219 [08:17] * SebastionGrayson [webchat@103.5.19.197] has joined #minecrafthelp
#220 [08:18] <SebastionGrayson> I have an mc account called SebastianGrayson. Unfortunately, I have forgotten the email that I used for the accoutn. how do i recover my lost email back?
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#230 [09:05] <Nostic> hello. I've been using Minecraft Java edition for Windows 10. Whenever i launch it, the Mojang sign comes up, and then it stops responding. It stays like that until windows tells me it stopped working, and that i need to close it. Any help? Crahs Code : -805306369
#231 [09:06] <CapFan67> Nostic, Hi.
#232 [09:06] <CapFan67> Nostic, That is often caused by bundleware/malware installed on the system. Let's take a look at what's running and see if we can remove it:
#233 [09:06] <Nostic> Hi. Do you have any idea what could be going on?
#234 [09:06] <CapFan67> ??> Nostic tools/hjt
#235 [09:06] <Absol> Nostic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#236 [09:06] <Absol> Nostic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#237 [09:07] <Nostic> okay.
#238 [09:30] * Dreemturm [webchat@b9168fb4.cgn.dg-w.de] has joined #minecrafthelp
#239 [09:31] <Dreemturm> heello can you help me to securege my acc?
#240 [09:33] <Dreemturm> i mean secure my acc because i have a new email and i must have the email to send the instruction to me
#241 [09:34] <CapFan67> Dreemturm, Hi.
#242 [09:34] <Dreemturm> hi
#243 [09:34] <CapFan67> Dreemturm, Do you have a Mojang account (login with email), or a Legacy account (login with username)?
#244 [09:34] <Dreemturm> yes
#245 [09:35] <CapFan67> deathspawn, That was a multiple choice question. Of the two, which kind of account do you have?
#246 [09:35] <Dreemturm> i have a mojang acc
#247 [09:36] <Dreemturm> with email and pass
#248 [09:36] <CapFan67> Dreemturm, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#249 [09:36] <CapFan67> Do you need a link to the page to change/update your email?
#250 [09:36] <Dreemturm> yes please
#251 [09:37] <CapFan67> Dreemturm, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#252 [09:37] <Dreemturm> thanks
#253 [09:39] <Dreemturm> i have to secured my account and send instroduction to my email but i havent it anymore
#254 [09:41] <CapFan67> Dreemturm, So, do you *not* have two of those three things?
#255 [09:44] <Dreemturm> nope i havent anymore because my google account been hacked
#256 [09:44] <CapFan67> Dreemturm, In that case, you'll need to contact Mojang Customer Support:
#257 [09:44] <CapFan67> ??> Dreemturm account/send-email
#258 [09:44] <Absol> Dreemturm: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [09:44] <Absol> Dreemturm: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#260 [09:46] <Dreemturm> ok i wrote a email what will come next?
#261 [09:47] <CapFan67> Dreemturm, When they get to your ticket, they will respond with questions or further instructions.
#262 [09:47] <Dreemturm> Ok thaks a lot have a nice day!
#263 [09:48] <CapFan67> Dreemturm, You too.
#264 [09:48] <Dreemturm> Thank you!
#265 [09:48] <Dreemturm> bye
#266 [09:54] * Roger [webchat@205.subnet125-161-139.speedy.telkom.net.id] has joined #minecrafthelp
#267 [09:55] <Roger> Hello, can someone help me with LAN problem?
#268 [09:55] <Roger> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#269 [09:56] * Roger [webchat@205.subnet125-161-139.speedy.telkom.net.id] has quit. (Client Quit)
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#271 [09:58] <Roger> Hello, can someone help me with LAN problem?
#272 [09:58] <Roger> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#273 [09:59] * astrigun [webchat@33.pool90-71-64.dynamic.orange.es] has joined #minecrafthelp
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#275 [10:02] <astrigun> Hi! I've an old account of Minecraft. I tried to login, migrate, recover password and nothing works. In the past I logged in with username (not email). What can I do?
#276 [10:02] * SpaceGuy77 [webchat@host81-132-196-183.range81-132.btcentralplus.com] has joined #minecrafthelp
#277 [10:04] <SpaceGuy77> Hi, I have recently updated to 1.13.2 and I am unable to load into any of my worlds (or create new ones). I get an error message which says "Java (TM) SE Binary Not Responding" I have googled the problem and it suggested updating GPU drivers. I have updated my Nvidia GTX 680 to the latest available version. I have also reinstalled the latest versio
#278 [10:04] <SpaceGuy77> n of Java and uninstalled and reinstalled Minecraft. Still having the same problems. Any ideas? TIA
#279 [10:12] <astrigun> no one answer...
#280 [10:19] * astrigun [webchat@33.pool90-71-64.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#281 [10:24] <Morpheus> ??> SpaceGuy77 av/adwcleaner
#282 [10:24] <Absol> SpaceGuy77: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#283 [10:24] <Absol> SpaceGuy77: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#284 [10:24] <SpaceGuy77> ok
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#290 [11:05] * Allennic [webchat@74-80-62-53.stg.dyn.lusfiber.net] has joined #minecrafthelp
#291 [11:06] <Allennic> I have been able to login to my Mojang account, yet I can't remember the security questions and when prompted how to reset them I never receive the email and am not sure of what to do.
#292 [11:06] <Morpheus> ??> Allennic account/send-email
#293 [11:06] <Absol> Allennic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#294 [11:06] <Absol> Allennic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#301 [11:20] <user_mm7> spawned an ender dragon in the overworld (main world) in my game, something i didn't actually want to do. a mistake perhaps. i just stays in one place without moving or making contact with anything. huge distraction, as it makes sounds every second. i was just wondering if i could use some form of command or literally anything to remove it.
#302 [11:22] <user_mm7> trying to harm it won't work, it doesn't move, doesn't despawn no matter how far away i move from it
#303 [11:25] <Morpheus> Try /kill @e[type=enderdragon]
#304 [11:25] <Morpheus> You may want to try giving it capitals or adding an underscore in the middle if it doesn't work
#305 [11:43] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has joined #minecrafthelp
#306 [11:45] * emory [webchat@ip24-253-226-28.ok.ok.cox.net] has joined #minecrafthelp
#307 [11:47] <emory> Hi, My old account has been migrated apparently. I have no clue what email but I might be able to guess the password. I also don't know 100% if it has been migrated and would like to know indefinitely if it has. thank you.
#308 [11:47] <Morpheus> emory, What's the username of your account?
#309 [11:48] <emory> misk98
#310 [11:48] <Morpheus> emory, I can confirm that the account has been migrated, did you migrate it?
#311 [11:49] <emory> my little brother more than likely. I've tried every email I have access too
#312 [11:49] <emory> it may be an older email
#313 [11:49] <Morpheus> ??> emory account/send-email
#314 [11:49] <Absol> emory: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#315 [11:49] <Absol> emory: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#316 [11:49] <emory> I've asked him what email he would use and he said he cant remember
#317 [12:10] * Johny [webchat@132.170.52.160] has joined #minecrafthelp
#318 [12:12] <emory> Hello
#319 [12:19] * Johny [webchat@132.170.52.160] has quit. (Quit: webchat.esper.net)
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#322 [13:15] * Lumostark [webchat@59.32.27.77.dynamic.reverse-mundo-r.com] has joined #minecrafthelp
#323 [13:15] <Lumostark> Hi. I have a problem in the Mineplex server (I'm playing on Nintendo Switch). When I write in the chat, nobody can read me. It was working perfectly until today. How can I solve it?
#324 [13:16] <CapFan67> Lumostark, Hi.
#325 [13:17] <CapFan67> ??> Lumostark bedrock/support
#326 [13:17] <Absol> Lumostark: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#327 [13:18] <Lumostark> Ok, I'll try to figure out there where to ask
#328 [13:18] <Lumostark> Thanks
#329 [13:30] * user_mm7 [webchat@185.47.250.72] has quit. (Quit: webchat.esper.net)
#330 [13:50] * Alexnaderbrk219 [webchat@134.209.67.16] has joined #minecrafthelp
#331 [13:51] <Alexnaderbrk219> I know my account name and I know the email but when I reset my password its not in my email.
#332 [13:51] <Alexnaderbrk219> unfortuanetly I don't have the transaction ID because my inbox has been cleaned 5 years ago and the account was made in 2012
#333 [13:51] <Alexnaderbrk219> *unfortunately*
#334 [13:53] <CapFan67> Alexnaderbrk219, Hi.
#335 [13:53] <CapFan67> Alexnaderbrk219, Did you check your spam/junk folders?
#336 [13:54] <Alexnaderbrk219> yes those were also cleaned out
#337 [13:54] <Alexnaderbrk219> my email cleans the spam and trash folder every 6 months
#338 [13:54] <CapFan67> Alexnaderbrk219, You'll need to contact Mojang. Let me know if you need a link. Also, this page will help you recover your transaction id:
#339 [13:54] <CapFan67> ??> Alexnaderbrk219 account/trans-id
#340 [13:54] <Absol> Alexnaderbrk219: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#341 [13:55] <CapFan67> If you purchased in 2012, recovering your Transaction ID only requires a single email.
#342 [13:56] <Alexnaderbrk219> i don't have any emails older than fall of 2013
#343 [13:56] <CapFan67> Alexnaderbrk219, *sigh* click the link. Look at your purchase period.
#344 [13:57] <Alexnaderbrk219> I received minecraft through a redeemable card with a code on the back and i don't have access to their purchase history on their credit cards
#345 [13:58] <Alexnaderbrk219> this was when I was like 11
#346 [13:58] <CapFan67> Alexnaderbrk219, Explain to Mojang what you do and don't have. They will tell you if you have an other options for verifying ownership.
#347 [13:59] <Alexnaderbrk219> I did send an email but the wait period appears to be about a month
#348 [13:59] <Alexnaderbrk219> considering they are currently resolving cases sent to them in march 16th
#349 [13:59] <CapFan67> Alexnaderbrk219, Sadly, that is indeed the general wait period at the moment.
#350 [13:59] <Alexnaderbrk219> guess ill be waiting then lol
#351 [14:00] <Alexnaderbrk219> anyways thank you for the help
#352 [14:00] <CapFan67> Alexnaderbrk219, Best of luck with the account recovery.
#353 [14:00] <Alexnaderbrk219> thank you
#354 [14:25] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#355 [14:33] * prywind [webchat@84.39.244.38.dynamic.kzn.ufanet.ru] has joined #minecrafthelp
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#357 [14:39] * Silverfoxes [webchat@cblmdm72-240-248-64.buckeyecom.net] has joined #minecrafthelp
#358 [14:39] <Silverfoxes> Hello! I downloaded some mods on your official website but I don't know exactly how to use/activate them. Could you help me out?
#359 [14:40] <mattym> ??> Silverfoxes mods
#360 [14:40] <Absol> Silverfoxes: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#361 [14:40] <Absol> Silverfoxes: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#364 [14:54] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has joined #minecrafthelp
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#367 [15:30] * ItzDoctorWho [webchat@197.1.8.177] has joined #minecrafthelp
#368 [15:31] <ItzDoctorWho> hi i have this problem : The game crashed whilst initializing game
#369 [15:31] <ItzDoctorWho> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#370 [15:32] <mattym> ??> ItzDoctorWho win/dxdiag
#371 [15:32] <Absol> ItzDoctorWho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#372 [15:34] <ItzDoctorWho> https://paste.ubuntu.com/p/x552zcYBtd/
#373 [15:34] <mattym> ItzDoctorWho, We need the full log
#374 [15:34] <ItzDoctorWho> i've done it before and someone said that my computer does not support win 10 so i downgraded to 7
#375 [15:35] <ItzDoctorWho> https://paste.ubuntu.com/p/DgGXHkXJvS/
#376 [15:36] <ItzDoctorWho> here is it my bad
#377 [15:36] <mattym> ItzDoctorWho, Your hardware is only supported on win 7, but overall is still too old for the game.
#378 [15:37] <ItzDoctorWho> i played it last year and it was working perfectly fine
#379 [15:37] <ItzDoctorWho> yep i played on low options but it was playable not laggy
#380 [15:39] <ItzDoctorWho> so ?
#381 [15:39] <mattym> ItzDoctorWho, That hardware is too old, we no longer support it here.
#382 [15:39] <ItzDoctorWho> ok
#383 [15:54] * Addy [webchat@c-73-172-246-22.hsd1.wv.comcast.net] has joined #minecrafthelp
#384 [15:54] <Addy> I am having trouble with starting up my minecraft
#385 [15:54] <Addy> I need help
#386 [15:55] * Addy [webchat@c-73-172-246-22.hsd1.wv.comcast.net] has quit. (Client Quit)
#387 [16:14] * Brett [webchat@ip70-178-229-8.ks.ks.cox.net] has joined #minecrafthelp
#388 [16:15] <Brett> I cannot figure out my account info for Minecraft, it has been a long time since I have played
#389 [16:20] * Brett [webchat@ip70-178-229-8.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#390 [16:22] * Pix [webchat@S0106ac202e233b63.pp.shawcable.net] has joined #minecrafthelp
#391 [16:23] <Pix> Hello, i have a question about realms
#392 [16:24] * Zanzacraft [webchat@dsl-189-150-216-72-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#393 [16:25] <Zanzacraft> I was trying to redeem my windows 10 edition of minecraft so I could have controller support natively however it says my key is already redeemed.... I email them but haven't got a response, looks like I might need to wait 6 more week for a response based off the When will I hear back page.
#394 [16:25] <Zanzacraft> Is this a known issue or anything? Or common?
#395 [16:25] <Zanzacraft> I didn't even know there was a Windows 10 edition until recently
#396 [16:26] <mattym> Zanzacraft, Have you checked the "purchased" page on your Windows Store app to see if its already redeemed there?
#397 [16:26] * Pix [webchat@S0106ac202e233b63.pp.shawcable.net] has quit. (Client Quit)
#398 [16:26] <Zanzacraft> herm not sure
#399 [16:26] <Zanzacraft> Haven't tried that but where can I access that windows store app purchase page?
#400 [16:27] <mattym> Zanzacraft, Look through the Windows Store app
#401 [16:27] <Zanzacraft> as in here? https://www.microsoft.com/en-us/store/apps
#402 [16:27] <mattym> Zanzacraft, Check the actual app on the computer
#403 [16:27] <Zanzacraft> Because I did try to find purchases here but I couldn't find anything
#404 [16:28] <Zanzacraft> It is not there
#405 [16:28] <Zanzacraft> Bummer
#406 [16:32] * Peeps [webchat@c-68-36-235-247.hsd1.mi.comcast.net] has joined #minecrafthelp
#407 [16:32] <Peeps> I need help changing my email on my minecraft account
#408 [16:33] <mattym> Peeps, Are you currently unable to log into the account?
#409 [16:33] <Peeps> no
#410 [16:33] <Peeps> i just need it synced to a new email
#411 [16:33] <mattym> Peeps, If you log in at account.mojang.com/me you can change the email there.
#412 [16:33] <Peeps> it says that i need to go to the support page
#413 [16:34] <mattym> Peeps, What is the exact message you get?
#414 [16:34] <Peeps> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#415 [16:35] <mattym> ??> Peeps account/send-email
#416 [16:35] <Absol> Peeps: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [16:35] <Absol> Peeps: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#418 [16:45] * Sticky [webchat@ool-ad0226da.dyn.optonline.net] has joined #minecrafthelp
#419 [16:49] <Sticky> hello everyone I'm having some trouble regarding my code for the windows10 version of minecraft, there was a period of time where I had my account credentials stolen and used by someone else, it seems it's been awhile since they've gotten away with my windows10 key (about 4 years XD) but I'd like to know if I could get some help on either reclaimin
#420 [16:49] <Sticky> g it or get a new code entirely?
#421 [16:50] <mattym> Sticky, You can try contacting Mojang, but there is generally nothing they can do about those codes.
#422 [16:50] <mattym> ??> Sticky account/send-email
#423 [16:50] <Absol> Sticky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#424 [16:50] <Absol> Sticky: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#425 [16:51] <Sticky> thank you so much!
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#428 [17:02] * Mark [webchat@c-66-229-43-177.hsd1.fl.comcast.net] has joined #minecrafthelp
#429 [17:03] My email has been compromised so I can't log back into my Minecraft account.
#430 [17:03] I don't have access to the email
#431 [17:09] <Lurks> Mark do you have your transaction ID then contact mojang support or any information to provide proof u own it
#432 [17:11] No, I can't get into the account
#433 [17:12] And someone told me the ID is in the Mojang Account
#434 [17:12] <tyteen4a03> Mark: when, and how, did you pay for MC?
#435 [17:13] I paid for MC back in 2012
#436 [17:14] and I think I paid through card.
#437 [17:14] Prepaid card
#438 [17:15] <tyteen4a03> Mark: in that case email Mojang and tell them you lost access to the email account
#439 [17:15] <tyteen4a03> ??> Mark account/send-email
#440 [17:15] <Absol> Mark: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#441 [17:15] <Absol> Mark: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#442 [17:15] Ok thank you
#443 [17:27] * LazyTheKidRS [webchat@90.254.143.12] has joined #minecrafthelp
#444 [17:28] <LazyTheKidRS> how do i get my old account back i cant log into it
#445 [17:29] <CapFan67> LazyTheKidRS, What happens when you try to log into your account?
#446 [17:31] <LazyTheKidRS> its a old premium account i havent used it in years i dont have access to the email anymore and its not recognising the password
#447 [17:32] <CapFan67> Ok. Not knowing the password, and without access to the email, you'll need to contact Mojang Customer Support. Do you need a link?
#448 [17:32] <LazyTheKidRS> ive sent them a email
#449 [17:32] <CapFan67> LazyTheKidRS, Sounds like you're on track. Just a matter of waiting for them to respond.
#450 [17:33] <LazyTheKidRS> just hope i can get the account back
#451 [17:34] <CapFan67> LazyTheKidRS, If you have your Transaction ID, everything should go fine. If not, it's worth investing some time recovering it:
#452 [17:34] <CapFan67> ??> LazyTheKidRS account/trans-id
#453 [17:34] <Absol> LazyTheKidRS: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#454 [17:35] <LazyTheKidRS> the account was purchased years ago using one of the minecraft cards you buy in store i have no way of getting the transaction id
#455 [17:37] <CapFan67> LazyTheKidRS, The card itself is the transaction ID. Hopefully they have other information that they can verify to determine ownership.
#456 [17:37] <CapFan67> LazyTheKidRS, In any event, best of luck with the recovery.
#457 [17:37] <LazyTheKidRS> and dont i need access to the email to get the transaction id?
#458 [17:40] <LazyTheKidRS> as it was a prepaid card
#459 [17:41] <CapFan67> LazyTheKidRS, The email account isn't *always* needed. In some cases, such as payment with paypal, you can recover your ID from them. In the case of a prepaid card, the card itself is the transaction ID.
#460 [17:43] <LazyTheKidRS> im back into the email now
#461 [17:43] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#462 [17:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#463 [17:56] <LazyTheKidRS> i just got my account back im good now :))))))
#464 [17:56] <CapFan67> LazyTheKidRS, Well, that was surprisingly fast. Did you remember the password?
#465 [17:57] <LazyTheKidRS> i got back into the email and reset my password
#466 [17:58] <CapFan67> LazyTheKidRS, Ah, I didn't understand what you meant by "im back into the email now" earlier. Outstanding! Glad it worked out.
#467 [17:58] <LazyTheKidRS> lets hope i can login to the launcher
#468 [17:59] <CapFan67> LazyTheKidRS, If you can log into Mojang.com, then the launcher should work fine.
#469 [17:59] <CapFan67> LazyTheKidRS, If not, we can troubleshoot.
#470 [18:00] <LazyTheKidRS> ok thank you ill let you know
#471 [18:12] * Br1sa [webchat@177.17.43.181.static.host.gvt.net.br] has joined #minecrafthelp
#472 [18:12] <Br1sa> Hello
#473 [18:12] <CapFan67> Hi
#474 [18:13] <Br1sa> I just recently changed my name by mistake, is there a way to change it without waiting a month?
#475 [18:13] <CapFan67> Br1sa, Sorry, no. As far as we know, there is no other way to change your name other than waiting out the cooldown.
#476 [18:13] <Br1sa> Ok, thanks
#477 [18:14] * Br1sa [webchat@177.17.43.181.static.host.gvt.net.br] has quit. (Client Quit)
#478 [18:26] * mojokid2 [webchat@d75-158-199-7.abhsia.telus.net] has joined #minecrafthelp
#479 [18:26] <mojokid2> hello
#480 [18:27] <CapFan67> Hi
#481 [18:27] <mojokid2> is there a way to find my email on the Minecraft launcher
#482 [18:28] <CapFan67> mojokid2, If you have many emails, and don't know which it is, you can request a password reset for each email. The one that receives the email from Mojang has an account associated with it.
#483 [18:29] <mojokid2> well im trying to log into my Mojang account but I dont know the email and I know the password
#484 [18:30] <CapFan67> mojokid2, If you mean, will Mojang tell you the email, the answer is no. That's would be a security breach. However, if you message them and verify ownership they can set the account to the email you want. Do you need a link to contact Mojang Support?
#485 [18:31] <mojokid2> no I sent an email but forgot to add proof of the account
#486 [18:31] <CapFan67> mojokid2, That's ok. When they contact you, they will ask for it then.
#487 [18:31] <mojokid2> allright
#488 [18:32] * mojokid2 [webchat@d75-158-199-7.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#489 [18:35] * gabe [webchat@96-39-178-135.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#490 [18:36] <gabe> so i have to migrate my old premium account to my mojan account and i dont remember the email that i used for it
#491 [18:36] <gabe> and idk what to do to fix it
#492 [18:36] <CapFan67> gabe, Knowing the original email is necessary. If you don't know what it is, you'll need to contact Mojang Customer Support. Need a link?
#493 [18:36] <gabe> sure
#494 [18:37] <CapFan67> ??> gabe account/send-email
#495 [18:37] <Absol> gabe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#496 [18:37] <Absol> gabe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#497 [18:37] <gabe> where do i fine my transaction id I made the account back in like 2012
#498 [18:38] <CapFan67> gabe, I'll link the help page for Transaction IDs, though for that time period you need access to your email to recover it:
#499 [18:38] <CapFan67> ??> gabe account/trans-id
#500 [18:38] * pp [webchat@c-24-7-10-175.hsd1.ca.comcast.net] has joined #minecrafthelp
#501 [18:38] <Absol> gabe: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#502 [18:38] <CapFan67> If you don't have it, let Mojang know. They may have other ways to verify your purchase.
#503 [18:38] <gabe> ok thanks
#504 [18:38] <pp> im stuck on placing order
#505 [18:39] <CapFan67> pp, Adblockers and browser extensions sometimes interfere with Mojang's dynamic content. Have you tried from another device, such as your mobile?
#506 [18:40] <pp> no
#507 [18:40] <pp> i bought a code
#508 [18:41] <CapFan67> pp, Where did you buy it from?
#509 [18:41] <pp> then when i put it in it was stuck on placing order
#510 [18:41] <pp> walmart
#511 [18:41] * gabe [webchat@96-39-178-135.dhcp.mdfd.or.charter.com] has quit. (Quit: webchat.esper.net)
#512 [18:41] <CapFan67> pp, Does the card say, Java Edition?
#513 [18:42] <pp> no it says pc and mac
#514 [18:42] <CapFan67> pp, Hmmm. Ok, that should be Java Edition. So, you created a Mojang account, and are on the "account" page where it asks for your code?
#515 [18:43] <pp> yes
#516 [18:43] <CapFan67> pp, and, what happens when you enter the code?
#517 [18:44] <pp> it stays on a circling box saying placing order
#518 [18:44] <pp> ive kept the page up for since last night its been about 20 hours
#519 [18:44] <CapFan67> pp, which brings us back to where we started. Have you tried logging in with a different device (such as your mobile) to see if the order is complete, or if you can re-enter the code?
#520 [18:45] <pp> no i havent
#521 [18:49] <pp> ok i tried
#522 [18:49] <pp> the redeem button is black instead of green
#523 [18:52] <CapFan67> pp, So, just to be clear... You went to Mojang.com, clicked "log in", entered your login credentials and successfully logged in, clicked "account", and now the "Redeem Gift Code or Prepaid Card" button is there, but is black and can't be clicked?
#524 [18:52] <pp> yes
#525 [18:53] <CapFan67> pp, I can't say I've seen that before.
#526 [18:54] <Lurks> "my minecraft launcher appears in my taskbar but wont load" what's the fix for this? i suggested ctrl/shift click, doesn't work for 'em
#527 [18:54] <CapFan67> Lurks, That usually means it's off screen. Shift-Right click and maximize.
#528 [18:57] <Lurks> +CapFan67 that also didn't work for them
#529 [18:58] <CapFan67> Lurks, If they hover over the icon and see the launcher in the "mini-view", then it's off screen. There are a number of ways to reposition it, Shift-Right click>maximize being one. Hold Win+Shift and press left arrow is another.
#530 [18:59] <CapFan67> Lurks, If they don't see the launcher running in the "mini-view", then it may not be running at all, which could be a number of causes, though I'd suspect/investigate bundleware to start with.
#531 [19:15] * dangersminecraft [webchat@c-73-66-250-125.hsd1.ca.comcast.net] has joined #minecrafthelp
#532 [19:16] <dangersminecraft> How can i run a java and bedrock server?
#533 [19:16] * dangersminecraft [webchat@c-73-66-250-125.hsd1.ca.comcast.net] has quit. (Client Quit)
#534 [19:33] * jak6jak [webchat@cpe-76-177-146-30.natcky.res.rr.com] has joined #minecrafthelp
#535 [19:34] <jak6jak> can someone help me with the question I posted here: https://gaming.stackexchange.com/questions/349147/people-having-trouble-connecting-to-my-minecraft-server
#536 [19:35] <tyteen4a03> ??> jak6jak tools/hjt
#537 [19:36] <Absol> jak6jak: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#538 [19:36] <Absol> jak6jak: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#539 [19:40] <jak6jak> https://paste.ubuntu.com/p/YcY5gSTVrF/
#540 [19:48] <mattym> jak6jak, Its possible Notron is causing some people not to be able to connect. But from the way you have described it, it seems more likely a network issue between your network and theirs.
#541 [19:49] <jak6jak> do you know how I might fix that?
#542 [19:50] <mattym> jak6jak, It would be out of your control, it would be an issue in the path between your network and theirs.
#543 [19:55] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
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#548 [20:21] * POtaToe [webchat@104-10-238-70.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#549 [20:21] <POtaToe> Can i refund minecraft
#550 [20:22] <tyteen4a03> ??> POtaToe account/refund
#551 [20:22] <Absol> POtaToe: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#552 [20:22] <POtaToe> i purchased it with a gift card
#553 [20:22] <POtaToe> can i still get money back?
#554 [20:23] <tyteen4a03> POtaToe: in that case, depends on the retailer but usually no
#555 [20:23] <tyteen4a03> POtaToe: it clearly says on the card that they are non-refundable
#556 [20:24] <POtaToe> it says refundable for mine so will it work?
#557 [20:24] <tyteen4a03> POtaToe: it's up to the retailer
#558 [20:24] <Lurks> POtaToe if you revealed the code, then its tough luck
#559 [20:24] <POtaToe> Ok thats all thx
#560 [20:25] * POtaToe [webchat@104-10-238-70.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#561 [20:53] * Alec [webchat@136.60.231.166] has joined #minecrafthelp
#562 [21:00] <Alec> Hey, I've been trying to migrate my old account so I can use realms, but since I brought Minecraft 9 years ago, i'm not sure what email I used, and i cant find how to set up realms without it.
#563 [21:02] <tyteen4a03> ??> Alec account/send-email
#564 [21:02] <Absol> Alec: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#565 [21:02] <Absol> Alec: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#566 [21:02] <tyteen4a03> ??> Alec account/trans-id/dibs
#567 [21:02] <Absol> Alec: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#568 [21:02] <Absol> Alec: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
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#571 [21:12] * NovaZoneZ [webchat@e43-pool-01.nat.iastate.edu] has joined #minecrafthelp
#572 [21:13] <NovaZoneZ> Hello, I bought the java edition before october 2018, therefore I was given a redeem code to get the full Windows 10 edition game, when I load the game, it says I need to unlock the full game, but when I go to the store and try to put in the redemption code after pressing the Buy button on the "starter collection" it says I already used the code, B
#573 [21:13] <NovaZoneZ> ut my game still says i need to unlock ful game
#574 [21:16] * Matt4910 [webchat@cpe-23-241-65-82.socal.res.rr.com] has joined #minecrafthelp
#575 [21:17] <Matt4910> Hi, it says that to migrate my mojang account I need my username, and when I see how to get my username, it says to log into a game and it will display, but since my account was made a long time ago, it requires my username to log into a game
#576 [21:17] <Matt4910> so its a vicious cycle i've been caught in
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#578 [21:24] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#579 [21:28] * zazuke36 [webchat@201.175.167.141] has joined #minecrafthelp
#580 [21:30] <zazuke36> I need help with the lan feature, when people connect to my lan server they can see entities moving someone knows how to repair it?
#581 [21:32] * SlimePie [webchat@dsl-187-137-93-88-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#582 [21:34] <SlimePie> SOMEONE FUCKING HELP ME WHENEVER ME OR MY FRIEND START A LAN WE CANT SEE WHAT THE OTHER ONE IS DOING, NOR CAN WE GET BLOCKS WHEN WE BREAK IT
#583 [21:34] <Absol> SlimePie: Please keep it civil
#584 [21:34] <SlimePie> SOMEONE HELP ME WHENEVER ME OR MY FRIEND START A LAN WE CANT SEE WHAT THE OTHER ONE IS DOING, NOR CAN WE GET BLOCKS WHEN WE BREAK IT
#585 [21:34] <SlimePie> SOMEONE HELP ME WHENEVER ME OR MY FRIEND START A LAN WE CANT SEE WHAT THE OTHER ONE IS DOING, NOR CAN WE GET BLOCKS WHEN WE BREAK IT
#586 [21:35] * SlimePie [webchat@dsl-187-137-93-88-dyn.prod-infinitum.com.mx] has left #minecrafthelp
#587 [21:35] * SlimePie [webchat@dsl-187-137-93-88-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#588 [21:35] <zazuke36> I need help with the lan feature, when people connect to my lan server they cant see entities moving someone knows how to repair it?
#589 [21:36] * Matt4910 [webchat@cpe-23-241-65-82.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#590 [21:36] <SlimePie> pinche chat mierda a la verga
#591 [21:36] <SlimePie> nadie ayuda
#592 [21:38] <zazuke36> nigger
#593 [21:38] <Absol> zazuke36: Please keep it civil
#594 [21:38] * Mamaverga [webchat@dsl-187-137-93-88-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#595 [21:38] <zazuke36> N@I@G@G@E@R@
#596 [21:38] <Mamaverga> NI GG ER
#597 [21:40] * Mamaverga [webchat@dsl-187-137-93-88-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#598 [21:41] <SlimePie> PINCHES VATOS CULOS INUTILES MAMAVERGAAAAAAAAAAAAA
#599 [21:41] <SlimePie> AYUDEN
#600 [21:41] <SlimePie> SIRVAN PA ALGO APARTE DE COMER CUACHA PENDEJOS
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#606 [23:29] * XexxoticgamerX [webchat@pdmn-horseshoe-cgn-nat.celerityinternet.com] has joined #minecrafthelp
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#608 [23:33] * XexxotigamerX [webchat@pdmn-horseshoe-cgn-nat.celerityinternet.com] has joined #minecrafthelp
#609 [23:38] <XexxotigamerX> Hello, Ive recently been wanting to get back into MC java edition but I've had problems. at first I couldn't remember my password but I reset it and I thought it would work. I can log into my Minecraft account but is says i can only play demo. I've played Minecraft before on servers and I've purchased it. I've seen the records in the bank statement
#610 [23:38] <XexxotigamerX> . in demo mode I have my old texture packs which proves I've really played it before. But rn I am completely baffled because I don't know why it won't work and it's frustrating me please help me. Thanks!!!
#611 [23:39] <Galaxy_2Alex> XexxotigamerX, Have you already submitted an account support request to Mojang?
#612 [23:40] <XexxotigamerX> I did a few days ago but a bot responded to me. Saying that real people would get back to me but they also sent this link so I thought why not try out out. I've still not had a response so I came over here.
#613 [23:40] <Galaxy_2Alex> XexxotigamerX, The email specifically said that this chat is only for tech support, not account support.
#614 [23:40] <Galaxy_2Alex> XexxotigamerX, Please wait for them to answer.
#615 [23:41] <XexxotigamerX> ok but its been several days. sorry for waisting your time.
#616 [23:41] <Galaxy_2Alex> XexxotigamerX, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#617 [23:42] <XexxotigamerX> thank you, I hope I can get my account back.
#618 [23:54] * Yoloswagcrew [webchat@207-96-211-52.mc.ccapcable.com] has joined #minecrafthelp
#619 [23:54] <Yoloswagcrew> Hello ! I would like to know why I can receive mail from help2@mojang.com but I can't receive mail when I try to use the ''Forgot password?'' feature. I am using an Hotmail mailbox. Thank you !
#620 [23:54] <Galaxy_2Alex> Yoloswagcrew, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#621 [23:54] <Galaxy_2Alex> Yoloswagcrew, If you have any further questions after reading the whole page, contact Mojang.
#622 [23:55] <Yoloswagcrew> Galaxy_2Alex Thank you ! I already did both but apparently they are currently working on support mail from march, is there a faster way to receive help ?
#623 [23:56] <Galaxy_2Alex> Yoloswagcrew, There is not, no. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#624 [23:58] * maxey [webchat@cpe-76-184-249-35.tx.res.rr.com] has joined #minecrafthelp
#625 [23:59] <maxey> 805306369 crash, help appreciated
#626 [23:59] <Yoloswagcrew> Thank you, thought that it was possible to know why I receive mail from one source and not the other ^^
#627 [23:59] <Galaxy_2Alex> ??> maxey av/adwcleaner
#628 [23:59] <Absol> maxey: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#629 [23:59] <Absol> maxey: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.