#1 [00:00] <maxey> thanks, will do
#2 [00:03] * Yoloswagcrew [webchat@207-96-211-52.mc.ccapcable.com] has quit. (Quit: webchat.esper.net)
#3 [00:03] * FingernailMan [webchat@209.209.238.175] has joined #minecrafthelp
#4 [00:04] <FingernailMan> I am trying to login to my account on the website but when i click the login button i fill the aptcha and nothing happens
#5 [00:04] <FingernailMan> know how tto fix?
#6 [00:05] <Galaxy_2Alex> FingernailMan, Something seems to be blocking the connection, let's take a look at that. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#7 [00:05] <Galaxy_2Alex> ??> FingernailMan tools/hjt
#8 [00:05] * maxey [webchat@cpe-76-184-249-35.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#9 [00:05] <Absol> FingernailMan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#10 [00:05] <Absol> FingernailMan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#11 [00:08] * maxey [webchat@cpe-76-184-249-35.tx.res.rr.com] has joined #minecrafthelp
#12 [00:09] <maxey> just finished the adware scan
#13 [00:09] <Galaxy_2Alex> maxey, Try running the game now.
#14 [00:14] <maxey> crashed again, but got a 1073740791 this time
#15 [00:15] <maxey> Galaxy_2Alex
#16 [00:15] <Galaxy_2Alex> maxey, Uninstall Razer Synapse and update your video card drivers.
#17 [00:18] <maxey> no synapse, video drivers were updated yesterday to latest version in attempt to fix minecraft crash but didn't fix anything in the end (I reverted back to a 2018 driver today due to incompatibilities with other programs)
#18 [00:19] <Galaxy_2Alex> maxey, You reverted back to the one driver version that breaks the game.
#19 [00:19] <Galaxy_2Alex> maxey, Updating to the latest version should fix it.
#20 [00:20] <maxey> exactly which version would that be? Because the newest driver did nothing to change the crashing either
#21 [00:20] <Galaxy_2Alex> maxey, 378.49
#22 [00:20] <Galaxy_2Alex> maxey, Any other version than that is fine.
#23 [00:20] <maxey> I'm on 391.35 currently
#24 [00:21] <maxey> it has the least amount of stability problems with other games (apex, pubg, etc)
#25 [00:21] <Galaxy_2Alex> maxey, Odd, try the latest one please.
#26 [00:21] <Galaxy_2Alex> maxey, And do a clean install - the game probablt doesn't like going back and forth between version
#27 [00:23] <maxey> Yesterday I already did install the latest version (425.31) and uninstalled old drivers with DDU and reinstalled MC and found that it still crashed in the same manner
#28 [00:23] <maxey> I believe DDU will set it to clean install
#29 [00:23] * yoyo [webchat@cpe-75-82-2-79.socal.res.rr.com] has joined #minecrafthelp
#30 [00:23] <Galaxy_2Alex> maxey, It may be different now - the original issue was fixed by Adwcleaner.
#31 [00:24] <yoyo> how to trade minecraft java to minecraft windows
#32 [00:24] <maxey> good idea
#33 [00:24] <Galaxy_2Alex> yoyo, When did you buy the Java Edition?
#34 [00:24] <yoyo> yesterday
#35 [00:25] <Galaxy_2Alex> yoyo, Contact Mojang, and explain your situation to them.
#36 [00:25] <Galaxy_2Alex> ??> yoyo mojang/email
#37 [00:25] <Absol> yoyo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#38 [00:25] <Absol> yoyo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#39 [00:25] <yoyo> its gonna take a while to get a repsond wow
#40 [00:25] * yoyo [webchat@cpe-75-82-2-79.socal.res.rr.com] has quit. (Client Quit)
#41 [00:27] <maxey> Galaxy_2Alex just be clear, you recommend 425.31, not some other version, correct?
#42 [00:27] <Galaxy_2Alex> maxey, It's thje
#43 [00:27] <Galaxy_2Alex> sorry
#44 [00:27] <Galaxy_2Alex> maxey, It's the latest version I can see
#45 [00:28] <maxey> thanks
#46 [00:50] * Cozmo [webchat@cpe-58-165-85-176.bpw3-r-961.woo.qld.bigpond.net.au] has joined #minecrafthelp
#47 [00:51] <Cozmo> My mc account was given to me by my brother and he no longer uses the email (its shut down) or the payment method he bought the game with and i cant migrate it because of this
#48 [00:51] <Galaxy_2Alex> Cozmo, Giving an account to someone else is an EULA violation, just so you know. Have you already submitted an account support request to Mojang?
#49 [00:52] <Cozmo> yes
#50 [00:52] <Galaxy_2Alex> Cozmo, Wait for them to answer.
#51 [00:52] <Cozmo> it was sent like 18 hours ago and they havent responded
#52 [00:52] <Galaxy_2Alex> Cozmo, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#53 [00:52] <Cozmo> ok
#54 [00:52] * Cozmo [webchat@cpe-58-165-85-176.bpw3-r-961.woo.qld.bigpond.net.au] has quit. (Client Quit)
#55 [01:44] * hazgirr [webchat@mx-ll-27.130.95-122.dynamic.3bb.co.th] has joined #minecrafthelp
#56 [01:45] <hazgirr> i found some wrong
#57 [01:45] <Galaxy_2Alex> hazgirr, How can we help?
#58 [01:45] <hazgirr> why i can't Migrate
#59 [01:46] <Galaxy_2Alex> hazgirr, What does it say when you try?
#60 [01:46] <hazgirr> Error! Too many failed attempts. Please try again later.
#61 [01:46] <Galaxy_2Alex> hazgirr, Wait a few hours, then try again. Also make sure you don't use a VPN or similar program.
#62 [01:47] <hazgirr> how many hour.
#63 [01:48] <hazgirr> for i wait for id
#64 [01:48] <hazgirr> it***
#65 [01:48] <Galaxy_2Alex> hazgirr, Best is probably to wait a full day.
#66 [01:48] <hazgirr> full day!!!!
#67 [01:48] <hazgirr> i can't wait
#68 [01:49] <hazgirr> i wait to play T^T
#69 [01:51] <hazgirr> ัyou said really??
#70 [01:51] <Galaxy_2Alex> hazgirr, Just wait, and make sure you do not use a VPN.
#71 [01:51] <hazgirr> ok. Wait for 1 day
#72 [02:05] * yeet [webchat@78.45.189.80.dyn.plus.net] has joined #minecrafthelp
#73 [02:05] * yeet [webchat@78.45.189.80.dyn.plus.net] has quit. (Client Quit)
#74 [02:10] * Matty [webchat@cm-84.213.31.239.getinternet.no] has joined #minecrafthelp
#75 [02:10] * Matty [webchat@cm-84.213.31.239.getinternet.no] has quit. (Client Quit)
#76 [02:10] * Matty4 [webchat@e82-103-128-164s.asergo.com] has joined #minecrafthelp
#77 [02:10] <Matty4> Hi, anyone here?
#78 [02:11] <Galaxy_2Alex> Matty4, Yes, how can we help?
#79 [02:11] <Matty4> whenever i try to launch mc it keeps crashing , im able to load if i set my mc to a previous version, but on the 1.13.2 version it keeps crashing, it didnt do this a while ago, but i recently got into mc again , and it started doing this
#80 [02:12] <Galaxy_2Alex> ??> Matty4 av/adwcleaner
#81 [02:12] <Absol> Matty4: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#82 [02:12] <Absol> Matty4: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#83 [02:12] <Matty4> you think its malware?
#84 [02:12] <Galaxy_2Alex> Matty4, Most common cause.
#85 [02:12] <Matty4> weird
#86 [02:12] <Matty4> alright thanks
#87 [02:13] * Matty4 [webchat@e82-103-128-164s.asergo.com] has quit. (Client Quit)
#88 [02:16] * Matty4 [webchat@cm-84.213.31.239.getinternet.no] has joined #minecrafthelp
#89 [02:16] <Matty4> I'
#90 [02:16] <Matty4> I'm back
#91 [02:17] <Matty4> seems to have fixed the issue, but considering it didnt delete anything that was malware its weird. it deleted 2 items, one Log thingy from chrome , and another which is acestream, used to watch football matches :p
#92 [02:17] <Galaxy_2Alex> Matty4, One of them probably caused it.
#93 [02:17] <Matty4> well it worked, and im grateful for your help :)
#94 [02:35] * kyuu [webchat@184-089-176-210.res.spectrum.com] has joined #minecrafthelp
#95 [02:37] <kyuu> Hey, sorry to pop in. Just to be sure, does this chat also support in server hosting issues?
#96 [02:37] <Galaxy_2Alex> kyuu, We can certainly try, depends on the problem.
#97 [02:40] <kyuu> Thanks, was just playing with some friends and my computer crashed, turned it back on and the server bat file and jar open briefly only to close again with a "java.io.IOException: The handle is invalid" error. Is there anyway to repair this or will I have to start from scratch and reinstall?
#98 [02:42] <Galaxy_2Alex> kyuu, Usually, that error doesn't cause the server to crash. What's the full log?
#99 [02:42] <Galaxy_2Alex> ??> kyuu paste
#100 [02:42] <Absol> kyuu: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#101 [02:44] <kyuu> https://paste.ubuntu.com/p/wTjjS6qCBz/ crash report
#102 [02:45] <Galaxy_2Alex> kyuu, One of the config files seems to be corrupted, doesn't say which unfortunately. Delete all files except the server jar/exe and try again.
#103 [02:47] <kyuu> Thanks, will try in a sec. I don't know if this is important but I noticed this string appeared in the server properties after the crash as well. https://paste.ubuntu.com/p/wqXncHbX4c/
#104 [02:48] <Galaxy_2Alex> kyuu, Oh dear, delete the whole file
#105 [02:50] * kyuu [webchat@184-089-176-210.res.spectrum.com] has joined #minecrafthelp
#106 [02:50] <kyuu> Sorry for disconnect
#107 [02:53] <kyuu> It has successfully restarted with deleting the files, but will the world be gone? Or am I able to place that back into the files with my backup?
#108 [02:53] <Galaxy_2Alex> kyuu, The world will be in the "world" folder.
#109 [02:54] <Galaxy_2Alex> kyuu, If you deleted that before, it's gone unless you backed it up.
#110 [02:54] <kyuu> I backed it up. Should I replace the world file in the new version with it?
#111 [02:55] <Galaxy_2Alex> kyuu, Try letting it generate a new world. If that works, you can try adding the old one back (could be an issue with that world)
#112 [02:55] <kyuu> It successfully generated one, so I will try to replace it now.
#113 [02:58] <kyuu> No, it fails to start up with the old world. :(
#114 [02:59] <Galaxy_2Alex> kyuu, What happens if you try to load the world in Singleplayer?
#115 [02:59] * _Artem2008_ [webchat@nat-ip96.sigma24.ru] has joined #minecrafthelp
#116 [03:00] * _Artem2008_ [webchat@nat-ip96.sigma24.ru] has quit. (Client Quit)
#117 [03:04] <kyuu> I actually have not run it in singleplayer before, I'm sorry.
#118 [03:04] <kyuu> How may I do so?
#119 [03:04] <Galaxy_2Alex> kyuu, the "world" folder can be treated like any other save file.
#120 [03:05] <kyuu> Oh, I see, one moment.
#121 [03:11] <kyuu> The world spawns without issues in Singleplayer
#122 [03:12] <Galaxy_2Alex> kyuu, Is it a custom map downloaded from somewhere?
#123 [03:13] <kyuu> It isn't, it is completely vanilla.
#124 [03:13] <kyuu> I don't use mods
#125 [03:13] <Galaxy_2Alex> kyuu, Could you copy the server.properties file again please?
#126 [03:14] <kyuu> Yes, one second. I also don't know if this is supposed to happen since I haven't run a multiplayer world in singleplayer, but while the world is an exact copy nothing I built and my inventory is not there.
#127 [03:16] <kyuu> https://paste.ubuntu.com/p/Z8G2Q7RXsf/ my changed server properties reset upon the crash, so it is mostly default.
#128 [03:18] <Galaxy_2Alex> kyuu, Delete line 23 completely, then save and try again
#129 [03:19] * fatih1146 [webchat@x5d8710fd.dyn.telefonica.de] has joined #minecrafthelp
#130 [03:19] <fatih1146> hey i cant log int
#131 [03:19] <fatih1146> in
#132 [03:20] <Galaxy_2Alex> fatih1146, What does it say when you try?
#133 [03:20] <kyuu> Server still does not start up.
#134 [03:20] <Galaxy_2Alex> kyuu, Has the server.properties reverted?
#135 [03:20] <fatih1146> it says i couldnt connect to the server
#136 [03:20] <kyuu> It hasn't actually.
#137 [03:20] <Galaxy_2Alex> fatih1146, Something might be blocking the connection let's take a look at that. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#138 [03:20] <Galaxy_2Alex> ??> fatih1146 tools/hjt
#139 [03:20] <Absol> fatih1146: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#140 [03:20] <Absol> fatih1146: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#141 [03:21] <kyuu> Line 23 is no longer there, server starts and then simply closes like before.
#142 [03:21] <Galaxy_2Alex> kyuu, Same crash?
#143 [03:23] <kyuu> Same crash :(
#144 [03:23] <fatih1146> https://paste.ubuntu.com/p/pZSXBqYy2y/
#145 [03:23] <fatih1146> here
#146 [03:24] <Galaxy_2Alex> fatih1146, Does "McLeaks" or "McAuthenticator" sound familiar to you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#147 [03:24] <kyuu> Actually it's a tad different this time. Now it says "Encountered unexpected exception"
#148 [03:24] <Galaxy_2Alex> kyuu, Full log please.
#149 [03:24] <fatih1146> i know mcleaks but i dont know the other one
#150 [03:24] <Galaxy_2Alex> fatih1146, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#151 [03:25] <Galaxy_2Alex> fatih1146, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#152 [03:25] <Galaxy_2Alex> fatih1146, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#153 [03:25] <Galaxy_2Alex> fatih1146, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#154 [03:25] <Galaxy_2Alex> fatih1146, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#155 [03:25] <Galaxy_2Alex> fatih1146, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#156 [03:25] <kyuu> https://paste.ubuntu.com/p/BXGG26x9PR/ New crash log
#157 [03:26] <Galaxy_2Alex> kyuu, I'll need the server log, not the crash log please.
#158 [03:26] * BinFaisal [webchat@2.88.152.157] has joined #minecrafthelp
#159 [03:26] <BinFaisal> Hello
#160 [03:27] <BinFaisal> Guys
#161 [03:27] <BinFaisal> Can someone help me?
#162 [03:27] <kyuu> Sorry about that, is this it? https://paste.ubuntu.com/p/DFSvWyz7BQ/
#163 [03:27] <Galaxy_2Alex> BinFaisal, How can we help?
#164 [03:27] <BinFaisal> Is there voice chat or i gotta write it in here?
#165 [03:27] <BinFaisal> i just bought minecraft yesterday and i didnt start it one
#166 [03:28] <BinFaisal> it keeps crashing when i press play
#167 [03:28] <BinFaisal> :(
#168 [03:28] <Galaxy_2Alex> ??> BinFaisal av/adwcleaner
#169 [03:28] <Absol> BinFaisal: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#170 [03:28] <Absol> BinFaisal: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#171 [03:29] <Galaxy_2Alex> kyuu, Was the world a world generated with the customised world type?
#172 [03:29] <kyuu> No, it was completely default.
#173 [03:30] <BinFaisal> i use kaspernet internet ssecurity
#174 [03:30] * BinFaisal [webchat@2.88.152.157] has quit. (Client Quit)
#175 [03:31] <Galaxy_2Alex> kyuu, set "level-type" to DEFAULT
#176 [03:31] <Galaxy_2Alex> kyuu, in the server.properties
#177 [03:32] <kyuu> Even it is already default written there?
#178 [03:33] <fatih1146> i opened notepad copypasted that what u wrote me what should i do now?
#179 [03:33] <Galaxy_2Alex> fatih1146, Delete the contents of the file, and save it.
#180 [03:34] <Galaxy_2Alex> kyuu, ...better idea: Put your world in Singleplayer, go to "Edit World", then click "Optimise World", and let it finish, then put the world back to the server files and see if that fixes the issue.
#181 [03:34] * BinFaisal [webchat@2.88.152.157] has joined #minecrafthelp
#182 [03:34] <BinFaisal> Im back
#183 [03:34] <BinFaisal> my game still crashes :/
#184 [03:34] <kyuu> Okay, one sec.
#185 [03:34] <Galaxy_2Alex> BinFaisal, Did you run the tool I gave you, and did it remove everything if found?
#186 [03:35] <BinFaisal> i ran it said it needs to restart the pc , it did it automatically
#187 [03:35] <BinFaisal> and now the game still crashes
#188 [03:35] <Galaxy_2Alex> ??> BinFaisal launcher/log
#189 [03:35] <Absol> BinFaisal: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#190 [03:35] <Galaxy_2Alex> BinFaisal, Please copy the log after the game has crashed.
#191 [03:36] <BinFaisal> Do u guys have discord that we can talk on?
#192 [03:36] <Galaxy_2Alex> BinFaisal, We only offer text support.
#193 [03:37] <fatih1146> %SystemRoot%\System32\drivers\etc\hosts i wrote it in saved it but nothing happens
#194 [03:38] <Galaxy_2Alex> fatih1146, Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#195 [03:39] <BinFaisal> i cant paste
#196 [03:39] <BinFaisal> the log
#197 [03:39] <Galaxy_2Alex> BinFaisal, Put something in the "Poster" box.
#198 [03:40] <kyuu> World optimized, copied and placed in the server file, returns this with crash https://paste.ubuntu.com/p/JwGjfGRx3R/
#199 [03:41] <BinFaisal> where is the poster box? Galaxy_2Alex
#200 [03:41] <Galaxy_2Alex> BinFaisal, On paste.ubuntu.com
#201 [03:41] <fatih1146> %SystemRoot%\System32\drivers\etc\hosts well thats the only thing that is written on there
#202 [03:42] <Galaxy_2Alex> fatih1146, Don't put that in the text file...
#203 [03:42] <fatih1146> no i used that a the name of the file
#204 [03:42] <Galaxy_2Alex> fatih1146, Press "File", then "Open", then enter that in the "File Name" box.
#205 [03:42] <fatih1146> as
#206 [03:42] <fatih1146> as
#207 [03:42] <Galaxy_2Alex> fatih1146, Then click "Open".
#208 [03:42] <fatih1146> yeah i did that
#209 [03:43] <fatih1146> but then it said %SystemRoot%\System32\drivers\etc\hosts
#210 [03:43] <Galaxy_2Alex> fatih1146, Show me a screenshot please.
#211 [03:43] <BinFaisal> Galaxy_2Alex i've posted it
#212 [03:43] <Galaxy_2Alex> kyuu, Could I have the server.properties one more time please?
#213 [03:43] <Galaxy_2Alex> BinFaisal, Please give us the link to the paste.
#214 [03:43] <kyuu> Sure, sorry I forgot that one.
#215 [03:44] <BinFaisal> https://paste.ubuntu.com/p/YznqypYsFD/
#216 [03:44] <Galaxy_2Alex> ??> BinFaisal win/!
#217 [03:44] <Absol> BinFaisal: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#218 [03:44] <Absol> BinFaisal: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#219 [03:45] <kyuu> https://paste.ubuntu.com/p/53CBgyrfh9/
#220 [03:46] <Galaxy_2Alex> kyuu, Please upload your world somewhere for me to download it from.
#221 [03:46] <BinFaisal> How can i change my windows name ;?
#222 [03:46] <kyuu> Will do, one second.
#223 [03:46] <Galaxy_2Alex> BinFaisal, You can't - you either need to make a new account, or change the working directory of the launcher. See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#224 [03:50] <kyuu> https://www.dropbox.com/sh/n0ynvfpffv699x5/AAAAAgz_IxKwBV_elgEaAt4ea?dl=0
#225 [03:50] <fatih1146> how do i send u that screenshot
#226 [03:50] <Galaxy_2Alex> ??> fatih1146 imgur
#227 [03:50] <Absol> fatih1146: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#228 [03:51] <BinFaisal> i've made another account what should i do now ??
#229 [03:51] <Galaxy_2Alex> kyuu, I feel like there are some files missing?
#230 [03:52] <Galaxy_2Alex> kyuu, should be a level.dat
#231 [03:52] <Galaxy_2Alex> kyuu, And a few others.
#232 [03:52] <Galaxy_2Alex> BinFaisal, Minecraft should work fine on that Microsoft Account, provided it doesn't have any special characters.
#233 [03:53] <kyuu> https://www.dropbox.com/sh/n0ynvfpffv699x5/AAAAAgz_IxKwBV_elgEaAt4ea?dl=0 These?
#234 [03:53] <Galaxy_2Alex> kyuu, Ah, maybe they were still uploading
#235 [03:54] <fatih1146> https://imgur.com/a/wOtZgXw
#236 [03:55] <Galaxy_2Alex> fatih1146, Alright, save that file, and check if your Minecraft is working now.
#237 [03:55] <fatih1146> ay man thanks
#238 [03:55] <fatih1146> its working
#239 [03:55] <Galaxy_2Alex> fatih1146, Don't use McLeaks, it's illegal.
#240 [03:55] <fatih1146> ok didnt know that
#241 [03:56] * fatih1146 [webchat@x5d8710fd.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#242 [03:56] <BinFaisal> Galaxy_2Alex i mean how can i use that microsoft account
#243 [03:57] <Galaxy_2Alex> kyuu, Can't reproduce it using 1.14, so it might just be an error in 1.13.2.
#244 [03:58] <BinFaisal> i've added 'BinFaisal' as an adminstrator - Local Account
#245 [03:58] <Galaxy_2Alex> kyuu, One other thing you can try once more: delete everything in the server folder apart from server.properties, the world folder and the .jar file.
#246 [03:58] <Galaxy_2Alex> BinFaisal, Just install Minecraft on that account and it should work fine.
#247 [03:58] <kyuu> Okay, will try that.
#248 [04:05] <kyuu> My inventory may be gone, but that worked! thank you, I'm glad my buildings are safe. :)
#249 [04:11] * Smurfish010 [webchat@rtd-141-25.ospr.net] has joined #minecrafthelp
#250 [04:11] <Smurfish010> I can start up minecraft
#251 [04:11] <Smurfish010> i cant
#252 [04:11] <Smurfish010> *
#253 [04:11] <Galaxy_2Alex> Smurfish010, What happens when you try?
#254 [04:12] <Smurfish010> patchy-1.1.jar
#255 [04:12] <Smurfish010> thhis
#256 [04:12] <Smurfish010> this
#257 [04:12] <Smurfish010> Downloaden van het bestand is mislukt. patchy-1.1.jar
#258 [04:12] <Smurfish010> its dutch
#259 [04:12] <Smurfish010> hello?
#260 [04:12] <Smurfish010> flikker
#261 [04:12] <Galaxy_2Alex> ??> Smurfish010 error/download
#262 [04:12] <Absol> Smurfish010: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#263 [04:13] <Smurfish010> oke
#264 [04:13] <Smurfish010> fuck this
#265 [04:13] <Absol> Smurfish010: Please keep it civil
#266 [04:13] <Smurfish010> bye
#267 [04:13] <Galaxy_2Alex> ...fair enough, bye
#268 [04:14] <Galaxy_2Alex> if you don't want our help, that's fine.
#269 [04:14] <Smurfish010> krijg kanker
#270 [04:14] * Smurfish010 [webchat@rtd-141-25.ospr.net] has quit. (Client Quit)
#271 [04:15] * Herobrine6 [webchat@rtd-141-25.ospr.net] has joined #minecrafthelp
#272 [04:15] <Herobrine6> hello?
#273 [04:16] * Galaxy_2Alex kicked Herobrine6 from #minecrafthelp (Reason: erobrine6 :Herobrine6)
#274 [04:18] * roooobert [webchat@rtd-141-25.ospr.net] has joined #minecrafthelp
#275 [04:18] * Absol kicked roooobert from #minecrafthelp (Reason: oooobert :You are banned (#1560))
#276 [04:24] * nick1 [webchat@ip-95-222-160-79.hsi15.unitymediagroup.de] has joined #minecrafthelp
#277 [04:24] <nick1> help
#278 [04:24] * nick1 [webchat@ip-95-222-160-79.hsi15.unitymediagroup.de] has quit. (Client Quit)
#279 [04:35] * BorgQueenDE [Mibbit@p5B022FA8.dip0.t-ipconnect.de] has joined #minecrafthelp
#280 [04:35] * Espercorn kicked BorgQueenDE from #minecrafthelp (Reason: orgQueenDE :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
#281 [04:53] * LuizDaniel [webchat@201.7.172.2] has joined #minecrafthelp
#282 [04:55] <LuizDaniel> I would like to know how do I get the refund of my payment because someone else used my card?
#283 [05:00] <Lutzee> LuizDaniel, if someone used your card to make a purchase, thats fraud and you should get your bank to charge back the transaction.
#284 [05:37] * SuperDeadMan2 [webchat@cpc132918-bary5-2-0-cust813.know.cable.virginm.net] has joined #minecrafthelp
#285 [05:37] * SuperDeadMan2 [webchat@cpc132918-bary5-2-0-cust813.know.cable.virginm.net] has quit. (Client Quit)
#286 [05:40] * LuizDaniel [webchat@201.7.172.2] has joined #minecrafthelp
#287 [05:42] <LuizDaniel> my son made a purchase of this game but I can not afford it and would like the cancellation as I can
#288 [05:42] <urielsalis> ??> LuizDaniel account/refund
#289 [05:42] <Absol> LuizDaniel: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#290 [05:43] <LuizDaniel> 27/5000
#291 [05:43] <LuizDaniel> But I can cancel or not?
#292 [05:43] <Galaxy_2Alex> LuizDaniel, Contact Mojang.
#293 [05:44] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 183 seconds)
#294 [05:44] <LuizDaniel> What link do I speak Portuguese and am by the translator I do not know where I click
#295 [05:44] <Galaxy_2Alex> ??> LuizDaniel mojang/email
#296 [05:44] <Absol> LuizDaniel: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#297 [05:44] <Absol> LuizDaniel: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#298 [05:48] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#299 [05:50] * Osci [webchat@host86-170-106-134.range86-170.btcentralplus.com] has joined #minecrafthelp
#300 [05:52] <Osci> Hi, i have forgotten my password and have tried the reset password option too many times and it is coming up with an error message of Too many reset attempts, we have left it overnight and it is still giving this message - so it will send the reset password email to me but when i complete the form it says too many attempts. Any help would be reall
#301 [05:52] <Osci> y appreciated. Thank you
#302 [05:58] <LuizDaniel> appreciate
#303 [05:59] * LuizDaniel [webchat@201.7.172.2] has quit. (Quit: webchat.esper.net)
#304 [06:43] * MiyatoRen [webchat@184-22-117-0.24.nat.tls1b-cgn03.myaisfibre.com] has joined #minecrafthelp
#305 [06:44] * MiyatoRen [webchat@184-22-117-0.24.nat.tls1b-cgn03.myaisfibre.com] has quit. (Client Quit)
#306 [06:50] * BellaNonCheatto [webchat@net-188-217-39-23.cust.vodafonedsl.it] has joined #minecrafthelp
#307 [06:51] <BellaNonCheatto> hello
#308 [06:51] * BellaNonCheatto [webchat@net-188-217-39-23.cust.vodafonedsl.it] has quit. (Client Quit)
#309 [06:52] <Osci> hi
#310 [06:52] <Galaxy_2Alex> Osci, Are you using a VPN?
#311 [06:52] <Osci> whats that
#312 [06:54] <Galaxy_2Alex> Osci, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#313 [06:54] <Galaxy_2Alex> ??> Osci tools/hjt
#314 [06:54] <Absol> Osci: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#315 [06:54] <Absol> Osci: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#316 [06:54] <Osci> ok
#317 [06:59] <Osci> whta text file
#318 [06:59] <Osci> what taxt file
#319 [07:00] <Osci> text
#320 [07:00] <Galaxy_2Alex> Osci, After following the instructions Absol gave you, a text file will appear.
#321 [07:00] <Osci> whth what on it
#322 [07:00] <Osci> with
#323 [07:01] <Galaxy_2Alex> Osci, The information I need to help you.
#324 [07:02] * Hello [webchat@49.193.170.8] has joined #minecrafthelp
#325 [07:03] <Osci> it came up with hijackthis notepad
#326 [07:03] <Galaxy_2Alex> Osci, Yes, that is the text I need.
#327 [07:03] <Osci> how do i give it to you
#328 [07:04] <Galaxy_2Alex> Osci, Please follow the instructions.
#329 [07:04] <Osci> how do i copy it though
#330 [07:04] <Galaxy_2Alex> ??> Osci win/edit
#331 [07:04] <Absol> Osci: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#332 [07:04] <Osci> ok
#333 [07:05] <Hello> .....Hello, my minecraft crashes........ https://paste.ubuntu.com/p/M7J5pzZdSB/ <Can you tell what is wrong from this? (I don't personally know what it means)
#334 [07:05] <Osci> i have done that
#335 [07:05] <Galaxy_2Alex> Hello, https://bugs.mojang.com/browse/MC-74465
#336 [07:06] <Galaxy_2Alex> Osci, Please put the link to the paste into this chatroom.
#337 [07:08] <Osci> it doesnt let me its to long
#338 [07:09] <Galaxy_2Alex> Osci, ...not the log, the link to the paste you created on paste.ubuntu.com.
#339 [07:09] <Galaxy_2Alex> Osci, Please: Read the instructions to the end.
#340 [07:09] <Galaxy_2Alex> ??> Osci tools/hjt
#341 [07:09] <Absol> Osci: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#342 [07:09] <Absol> Osci: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#343 [07:11] <Osci> it doesnt let me
#344 [07:12] <Galaxy_2Alex> Osci, Make sure you put something in the "Poster" box.
#345 [07:12] <Osci> i pasted it
#346 [07:13] <Galaxy_2Alex> Osci, Please give us the link to the paste.
#347 [07:13] <Osci> how
#348 [07:13] <Galaxy_2Alex> Osci, The URL of the page your log is on, I need that please.
#349 [07:14] <Osci> i have
#350 [07:15] <Galaxy_2Alex> Osci, I need the link to the paste, it should look something like this: paste.ubuntu.com/1ab2c3d4
#351 [07:15] <Hello> Hi sorry I can see your busy. Im not sure if i understand that page you sent me. I allocated 4gb of ram to minecarft from the minecraft launcher?
#352 [07:15] * GalaxyRobotGra [webchat@user-5-173-211-20.play-internet.pl] has joined #minecrafthelp
#353 [07:15] <Hello> thankyou for your help, Ill try to figure out the rest on my own, thanks again..
#354 [07:15] <Galaxy_2Alex> Hello, Uninstall Razer Synapse, and follow the instructions on the page
#355 [07:16] * GalaxyRobotGra [webchat@user-5-173-211-20.play-internet.pl] has quit. (Client Quit)
#356 [07:16] <Galaxy_2Alex> Hello, You need to remove the environmental variables Razer Synapse set.
#357 [07:16] <Hello> Alright, I dont see any instructions but ill figure, thanks again
#358 [07:16] <Hello> figue it out*
#359 [07:16] <Galaxy_2Alex> Hello, In the yellow box.
#360 [07:16] <Hello> figure* lol ok bye
#361 [07:16] <Osci> which bit do you need
#362 [07:17] <Galaxy_2Alex> Osci, I need the link to the full log.
#363 [07:17] <Osci> it doesnt let me
#364 [07:17] <Osci> which is the link
#365 [07:18] <Osci> hello speak
#366 [07:18] <Galaxy_2Alex> Osci, You have the link to the paste, you need to send it into this chatroom as a message.
#367 [07:18] <Osci> how
#368 [07:18] <Galaxy_2Alex> Osci, Unfortunately, I am unable to help you if you can't follow my instructions.
#369 [07:18] <Galaxy_2Alex> Osci, Copy the link, and paste it in here.
#370 [07:19] <Osci> i dont understand
#371 [07:19] <Galaxy_2Alex> Osci, The link, URL - should look something like this: https://paste.ubuntu.com/p/M7J5pzZdSA
#372 [07:20] <Osci> wait a sec my mum is coming she might help me
#373 [07:20] <Galaxy_2Alex> Osci, I'll post the instructions again.
#374 [07:20] <Galaxy_2Alex> Osci, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#375 [07:20] <Osci> ok#
#376 [07:20] <Galaxy_2Alex> ??> Osci tools/hjt
#377 [07:20] <Absol> Osci: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#378 [07:20] <Absol> Osci: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#379 [07:20] <Osci> wait
#380 [07:22] <Hello> hello again, I pretty sure I dont have razer synapse, I cant find it under apps
#381 [07:22] <Galaxy_2Alex> Hello, In that case, just delete the _JAVA_OPTIONS system variable.
#382 [07:23] * lagondesanges [webchat@189.133.195.77.rev.sfr.net] has joined #minecrafthelp
#383 [07:24] * lagondesanges [webchat@189.133.195.77.rev.sfr.net] has quit. (Client Quit)
#384 [07:26] <Osci> https://paste.ubuntu.com/p/VVCkbD2m2x/
#385 [07:27] <Galaxy_2Alex> Osci, Seems alright. Wait 24 hours, then try to request a reset again. If that does not work, contact Mojang.
#386 [07:28] <Osci> ok thank you
#387 [07:28] <Osci> but we have already tryed that
#388 [07:29] <Galaxy_2Alex> Osci, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#389 [07:29] <Galaxy_2Alex> ??> Osci account/trans-id
#390 [07:29] <Absol> Osci: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#391 [07:29] <Hello> It worked! thankyou so so much!
#392 [07:29] <Galaxy_2Alex> ??> Osci account/send-email
#393 [07:29] <Absol> Osci: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#394 [07:29] <Absol> Osci: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#395 [07:29] <Osci> what but that will take a month
#396 [07:29] <Galaxy_2Alex> Osci, Unfortunately, there is nothing else I can do for you here, sorry.
#397 [07:30] <Osci> ok thank you very much
#398 [07:31] * Osci [webchat@host86-170-106-134.range86-170.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#399 [07:45] * Marion59 [webchat@91-166-207-81.subs.proxad.net] has joined #minecrafthelp
#400 [07:46] <Marion59> Hello, I'm searching help, because I can't play to 1.13.2 version. Someone can help me please?
#401 [07:48] * ownas [webchat@84-26-107-162.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#402 [07:48] <ownas> hi
#403 [07:48] <Galaxy_2Alex> ??> Marion59 av/adwcleaner
#404 [07:48] <Absol> Marion59: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#405 [07:48] <Absol> Marion59: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#406 [07:48] <Galaxy_2Alex> ownas, Hello
#407 [07:49] <ownas> ok quick question , my account is linked to my email. i got an email in 2017 that my account has been updated to a mojang account. i lost my password tried asking for a reset but i dont get the email (not in spam etc).
#408 [07:49] <Marion59> okay, thanks Absol
#409 [07:50] <Galaxy_2Alex> ownas, Have you already submitted an account support request to Mojang?
#410 [07:50] <ownas> but when do anything else with the email, and mojang i do get the emails
#411 [07:50] <ownas> How long do tickets take normally?
#412 [07:50] <Galaxy_2Alex> ownas, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#413 [07:50] <Galaxy_2Alex> ??> ownas account/trans-id
#414 [07:50] <Absol> ownas: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#415 [07:50] <Galaxy_2Alex> ??> ownas account/send-email
#416 [07:51] <Absol> ownas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [07:51] <Absol> ownas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#418 [07:51] <Galaxy_2Alex> ownas, Once you sent the email, you should receive a confirmation email reight away. If it doesn't come within an hour, try contacting them with a different email address instead.
#419 [07:52] * Marion59 [webchat@91-166-207-81.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#420 [07:57] * Altafea [webchat@lfbn-ami-1-351-172.w86-208.abo.wanadoo.fr] has joined #minecrafthelp
#421 [07:58] <Altafea> Hello , i want to buy the game , but it's impossible for me to click on the connection button ( website ) idk u why
#422 [07:59] <Galaxy_2Alex> Altafea, Did you use MCLeaks at any point on your PC?
#423 [07:59] <Altafea> idk
#424 [08:00] <Galaxy_2Alex> Altafea, Let's check then. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#425 [08:00] <Galaxy_2Alex> ??> Altafea tools/hjt
#426 [08:00] <Absol> Altafea: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#427 [08:00] <Absol> Altafea: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#428 [08:01] <Altafea> hum ok
#429 [08:05] * Lord_of_Life [~Lord@77.28.168.202] has quit. (Ping timeout: 198 seconds)
#430 [08:06] <Altafea> it's ok , but i dont see the link
#431 [08:06] <Altafea> https://paste.ubuntu.com/
#432 [08:07] <Galaxy_2Alex> Altafea, That's not quite right, make sure you submit the paste.
#433 [08:07] * Lord_of_Life [~Lord@46.217.57.50] has joined #minecrafthelp
#434 [08:08] <Altafea> where is the link ? or if u want , i can go on discord vor trade my screen
#435 [08:09] <Altafea> https://paste.ubuntu.com/p/cvv8DWgx6N/
#436 [08:10] <Galaxy_2Alex> Altafea, Let's start off a little different: Why did you not say earlier that you used McLeaks in the past?
#437 [08:10] <Altafea> English is so hard for me x)
#438 [08:10] <Altafea> idk , it's the ancien pc of my brother
#439 [08:10] <Galaxy_2Alex> Altafea, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#440 [08:10] <Galaxy_2Alex> Altafea, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#441 [08:10] <Galaxy_2Alex> Altafea, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#442 [08:11] <Galaxy_2Alex> Altafea, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#443 [08:11] <Galaxy_2Alex> Altafea, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#444 [08:11] <Galaxy_2Alex> Altafea, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#445 [08:12] * HelpDynamoOut [webchat@host-89-243-117-57.as13285.net] has joined #minecrafthelp
#446 [08:13] <HelpDynamoOut> Guys, will it be possible to confirm for me that I have been hacked ?
#447 [08:13] <HelpDynamoOut> I have already sent an email to Mojang and they'll reply in about a month but I want to be doubly sure
#448 [08:14] <HelpDynamoOut> Anyone here?
#449 [08:15] <HelpDynamoOut> Guys, if you can confirm that I have been hacked, my username was "DynamoAlchemyst" and something else now because I think the hacker changed it
#450 [08:15] * HelpDynamoOut [webchat@host-89-243-117-57.as13285.net] has quit. (Client Quit)
#451 [08:19] <Altafea> It does not work
#452 [08:25] * Allen_ [webchat@tinder.leadingvoice.net] has joined #minecrafthelp
#453 [08:25] <Allen_> hi
#454 [08:25] * Allen_ [webchat@tinder.leadingvoice.net] has quit. (Client Quit)
#455 [08:28] * Altafea [webchat@lfbn-ami-1-351-172.w86-208.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#456 [08:35] * Hubi_1337 [webchat@109241094082.police.vectranet.pl] has joined #minecrafthelp
#457 [08:35] <Hubi_1337> hello
#458 [08:35] <Morpheus> Hubi_1337, Hey. How can we help?
#459 [08:35] * Hubi_1337 [webchat@109241094082.police.vectranet.pl] has quit. (Client Quit)
#460 [08:42] * The_Flash_Fan_28 [webchat@b01aca00.bb.sky.com] has joined #minecrafthelp
#461 [08:42] * Altafea [webchat@lfbn-ami-1-351-172.w86-208.abo.wanadoo.fr] has joined #minecrafthelp
#462 [08:43] <The_Flash_Fan_28> why does it keep saying error when im trying to download
#463 [08:43] <Morpheus> ??> The_Flash_Fan_28 tools/hjt
#464 [08:43] <Absol> The_Flash_Fan_28: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [08:43] <Absol> The_Flash_Fan_28: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [08:43] <Morpheus> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#467 [08:43] <Altafea> Hello , i cant clik on the button connection in the website . i clik but Nothing is happening
#468 [08:44] <Morpheus> Altafea, Did you remove those entries from your host file?
#469 [08:44] <Altafea> Yes
#470 [08:44] <The_Flash_Fan_28> I don't know im trying to do this for my son
#471 [08:45] <Morpheus> The_Flash_Fan_28, Follow the steps for 'hijackthis'
#472 [08:45] <Morpheus> ??> Altafea tools/hjt
#473 [08:45] <Absol> Altafea: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#474 [08:45] <Absol> Altafea: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#475 [08:48] <Altafea> https://paste.ubuntu.com/p/hTqhYWF4xY/
#476 [08:49] <Morpheus> Altafea, Those entries are still coming up in your host file, follow the steps again and remove any entry containing the word mojang:
#477 [08:49] <Morpheus> ??> Altafea win/hosts/edit
#478 [08:49] <Absol> Altafea: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#479 [08:49] <Absol> Altafea: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#480 [08:51] * The_Flash_Fan_28 [webchat@b01aca00.bb.sky.com] has quit. (Quit: webchat.esper.net)
#481 [08:52] <Altafea> Ohh thank you so much !!
#482 [08:52] <Altafea> It's ok !!
#483 [08:54] <Morpheus> Altafea, No problem. Have you changed your password like galaxy told you to?
#484 [08:54] <Altafea> Yes
#485 [08:55] <Morpheus> Altafea, Then enjoy playing! Just remember, don't use the tool in the future
#486 [08:55] <Altafea> Yep , thank u so much ;)
#487 [08:55] <Altafea> I love you from france x)
#488 [09:49] * AlonzoTG [webchat@pool-71-163-100-99.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#489 [09:54] * eminem4002 [webchat@ti0135a400-0748.bb.online.no] has joined #minecrafthelp
#490 [09:56] <eminem4002> Hello, has anyone else got issues with mojang not sending their emails regarding account verification?
#491 [09:58] <eminem4002> Or password reset
#492 [09:59] * skystrike [webchat@24-176-37-254.dhcp.klmz.mi.charter.com] has joined #minecrafthelp
#493 [10:00] <tyteen4a03> eminem4002: what email provider are you using?
#494 [10:00] <eminem4002> inbox.lv
#495 [10:01] <eminem4002> It's a Latvian email provider
#496 [10:01] <skystrike> I am on Linux Mint 19.1 Tessa, I am problems with the launcher
#497 [10:01] <tyteen4a03> ??> eminem4002 account/email-missing
#498 [10:01] <Absol> eminem4002: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#499 [10:01] <Absol> eminem4002: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#500 [10:01] <tyteen4a03> ??> eminem4002 account/send-email
#501 [10:01] <Absol> eminem4002: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#502 [10:01] <Absol> eminem4002: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#503 [10:02] <eminem4002> None of the those solutions of the website helped me and now I'm just waiting for the emial
#504 [10:02] <eminem4002> on the website*
#505 [10:04] <tyteen4a03> eminem4002: then you'll need to email Mojang as above
#506 [10:05] <eminem4002> Maybe this email provider does indeed drop Mojang emails as you are saying. If that's the case then there is no way of getting my password back without contacting Mojang?
#507 [10:06] <tyteen4a03> ??> eminem4002 account/reset-email
#508 [10:06] <Absol> eminem4002: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#509 [10:06] <eminem4002> oh
#510 [10:06] <eminem4002> sorry
#511 [10:06] <eminem4002> didn't se
#512 [10:06] <skystrike> having troubles with the launcher detecting me being online running Linux Mint 19.1 Tessa
#513 [10:06] <tyteen4a03> ??> skystrike ask
#514 [10:06] <Absol> skystrike: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#515 [10:06] <Absol> skystrike: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#516 [10:07] <tyteen4a03> eminem4002: actually I think that requires a login
#517 [10:07] <eminem4002> Yeah, I can't seem to find any way around it
#518 [10:08] <eminem4002> I'll just wait for the email from Mojang. Thanks for your help and time.
#519 [10:08] * eminem4002 [webchat@ti0135a400-0748.bb.online.no] has quit. (Quit: webchat.esper.net)
#520 [10:09] <skystrike> was my statement not saying what help I needed
#521 [10:09] <tyteen4a03> skystrike: what exactly is wrong?
#522 [10:10] <tyteen4a03> we can't read minds
#523 [10:10] * barao [webchat@bb4249eb.virtua.com.br] has joined #minecrafthelp
#524 [10:11] <barao> you speak português ?
#525 [10:11] <skystrike> my launcher isnt detecting that Im online and says it needs to download game files when trying to play offline
#526 [10:11] * brand [webchat@135-23-49-73.cpe.pppoe.ca] has joined #minecrafthelp
#527 [10:12] <brand> Is it possible to find out what email is linked to an account?
#528 [10:12] <tyteen4a03> ??> skystrike launcher/log
#529 [10:12] <skystrike> Im running it on Linux Mint 19.1 Tessa
#530 [10:12] <Absol> skystrike: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#531 [10:12] <tyteen4a03> ??> brand account/forgot-email
#532 [10:12] <Absol> brand: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#533 [10:12] <brand> But the account was made 4 years ago so I don't remember what email I made
#534 [10:12] <tyteen4a03> brand: try all emails you have ever owned
#535 [10:13] * brand [webchat@135-23-49-73.cpe.pppoe.ca] has quit. (Client Quit)
#536 [10:13] <barao> I'm trying to connect to my account and it just does not go it does not show an error but it stays in the same frozen place
#537 [10:13] <tyteen4a03> barao: are you trying to log into the game
#538 [10:15] <barao> I'm trying to log into my account on the site to buy the game and it's not coming
#539 [10:16] <barao> ??
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#541 [10:44] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has joined #minecrafthelp
#542 [10:44] <CorruptedCrimson> so basically, i have a server on both FTB AND on mc, and right now, my server on vanilla mc is open and some guy is in on it and when i start the ftb server it says it cant, and if i go on ftb it says that the server is vanilla and its on 1.13.2 (as the vanilla mc server), im guessing its pretty obvious that this happens because both are using the
#543 [10:44] <CorruptedCrimson> same ip and ports but is there any way to fix this?
#544 [10:45] <tyteen4a03> CorruptedCrimson: don't use the same ports...?
#545 [10:45] <CorruptedCrimson> How can I avoid that? don't you always need it to be 25565?
#546 [10:46] <tyteen4a03> CorruptedCrimson: no, you can use anything from 1024 - 65535 (1 - 1024 if you have the correct permissions on your user account)
#547 [10:46] <CorruptedCrimson> Oh, but what's with people telling you to put 25565?
#548 [10:46] <tyteen4a03> CorruptedCrimson: that's the default port
#549 [10:46] <CorruptedCrimson> okay.. let me try with other ports
#550 [10:46] <CorruptedCrimson> but I will always have to use my same ip right?
#551 [10:47] <tyteen4a03> CorruptedCrimson: yes; leave server-ip empty
#552 [10:48] <CorruptedCrimson> in the server.properties file?
#553 [10:49] <CorruptedCrimson> tyteen4a03
#554 [10:49] <tyteen4a03> CorruptedCrimson: yes, leave that field empty
#555 [10:50] <CorruptedCrimson> oh okay
#556 [10:50] <CorruptedCrimson> in the gateway, is the destination IP supposed to be the same as the minecraft one or empty aswell?
#557 [10:52] <CorruptedCrimson> tyteen4a03
#558 [10:52] <tyteen4a03> CorruptedCrimson: gateway where?
#559 [10:52] <CorruptedCrimson> in like the Default Gateway ip website I enter that I find from ipconfig in cmd
#560 [10:52] <tyteen4a03> that's usually your router IP
#561 [10:53] <CorruptedCrimson> yes. but do I always enter my ip or do I leave it empty? or do i only leave it empty in server.properties?
#562 [10:53] <tyteen4a03> CorruptedCrimson: for what?
#563 [10:53] <CorruptedCrimson> what?
#564 [10:53] <tyteen4a03> CorruptedCrimson: what are you trying to do?
#565 [10:54] <CorruptedCrimson> just forget that, do I need to change the port from 25565 to the new port in server.properties too?
#566 [10:54] <CorruptedCrimson> i'm pretty sure i have to
#567 [10:54] <tyteen4a03> CorruptedCrimson: yes
#568 [10:58] <CorruptedCrimson> tyteen4a03it still says 1.13.2 and that it's vanilla and that my friend is on
#569 [10:59] <CorruptedCrimson> tyteen4a03
#570 [10:59] <tyteen4a03> well if you want to switch to FTB you need to shut down the existing server first
#571 [10:59] <CorruptedCrimson> but is there any way to have both sertvers up at the same time with different ports?
#572 [11:00] <tyteen4a03> yeah, just have them listen on different ports
#573 [11:00] <CorruptedCrimson> they are
#574 [11:00] <CorruptedCrimson> vanila is on 25565 and the other one is on another port
#575 [11:00] <tyteen4a03> CorruptedCrimson: which server are they connecting to then?
#576 [11:00] <CorruptedCrimson> what do you mean?
#577 [11:01] <tyteen4a03> CorruptedCrimson: what address are they using to connect to your server?
#578 [11:01] <CorruptedCrimson> my location-and-stuff-ip-adress, I don't know what its called but its not the ipv4
#579 [11:01] <CorruptedCrimson> I use ipv4 to connect myself
#580 [11:01] <tyteen4a03> CorruptedCrimson: you would then need to do <address>:<port>
#581 [11:01] <CorruptedCrimson> oh okay
#582 [11:01] <tyteen4a03> instead of just <address>
#583 [11:01] <CorruptedCrimson> alright hold on
#584 [11:02] <CorruptedCrimson> thank you man, it worked <3
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#593 [12:06] * TunfischEis [webchat@5-231-147-56.ktk-ip.de] has joined #minecrafthelp
#594 [12:06] * darilol [webchat@2.50.97.169] has joined #minecrafthelp
#595 [12:07] <darilol> hello
#596 [12:07] <darilol> my minecraft keeps crashing
#597 [12:07] <TunfischEis> hi i have a problem wiht login in from my computer my friend tested it and it worked on his computer with my acc
#598 [12:07] <darilol> what does it say
#599 [12:08] <TunfischEis> do u use mods or hacks
#600 [12:08] <darilol> no
#601 [12:08] <TunfischEis> ok
#602 [12:08] <darilol> this is my friends pc
#603 [12:08] <TunfischEis> what texture pack do u have
#604 [12:08] <darilol> i dont know if there was any
#605 [12:09] <TunfischEis> does it crash when u start or when u join a Server
#606 [12:09] <darilol> when i start
#607 [12:09] <TunfischEis> ok
#608 [12:09] <darilol> after the mojang symbol it crashes
#609 [12:10] <TunfischEis> when was it the firs time it crashed
#610 [12:10] <darilol> few hours ago
#611 [12:10] <TunfischEis> ok do u have the latest java version
#612 [12:10] <darilol> let me check
#613 [12:10] <Lord_Ralex> ??> darilol launcher/log
#614 [12:10] <Absol> darilol: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#615 [12:11] <darilol> kk
#616 [12:11] <TunfischEis> hi i have a problem wiht login in from my computer my friend tested it and it worked on his computer with my acc
#617 [12:15] <darilol> https://paste.ubuntu.com/p/pvZNQK6djk/
#618 [12:17] <TunfischEis> i think the problem is java try to update the java version
#619 [12:17] <mattym> ??> darilol win/dxdiag
#620 [12:17] <Lord_Ralex> ??> darilol win/dxdiag
#621 [12:17] <darilol> ?
#622 [12:18] <Absol> darilol: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#623 [12:18] * IgWannA [webchat@cpc110777-lewi20-2-0-cust125.2-4.cable.virginm.net] has joined #minecrafthelp
#624 [12:18] <IgWannA> Hi, anyone there?
#625 [12:18] <TunfischEis> hi
#626 [12:18] <IgWannA> Hey
#627 [12:19] <TunfischEis> whats ur problem
#628 [12:19] <IgWannA> I am trying to download Minecraft, after not playing for years. I bought it in 2011... I have migrated my account to Mojang
#629 [12:19] <IgWannA> But I can't see any way to download the game
#630 [12:19] <TunfischEis> ok il send u a link
#631 [12:19] <darilol> https://www.minecraft.net/en-us/download/
#632 [12:20] <CapFan67> IgWannA, A direct link to the Windows installer: https://launcher.mojang.com/download/MinecraftInstaller.msi
#633 [12:21] <TunfischEis> why is there no person hwo helps me
#634 [12:21] <darilol> i dont know what your problem is
#635 [12:21] <TunfischEis> i cant login
#636 [12:21] <CapFan67> TunfischEis, Give me a little bit and I'll be back to assist you.
#637 [12:21] <TunfischEis> but my fiend can
#638 [12:21] <darilol> what does it show
#639 [12:21] <TunfischEis> cant connect to server
#640 [12:22] <TunfischEis> my friend can connect with my acc on his computer
#641 [12:22] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#642 [12:22] <IgWannA> Ok I installed it and now it won't let me login, wrong password
#643 [12:22] <CapFan67> TunfischEis, Likely softwware installed your PC. We'll look shortly.
#644 [12:22] <IgWannA> Oh wait now it's working with my email rather than username
#645 [12:22] <TunfischEis> you have to change password then
#646 [12:23] <IgWannA> It has a "play demo" button does that mean I don't have the f ull game on my account?
#647 [12:23] <darilol> i think so
#648 [12:23] <IgWannA> This is an absolute nightmare, so convoluted
#649 [12:23] <TunfischEis> have u logged in ?
#650 [12:23] <IgWannA> So how do i get the game on my account? why isn't already on my account?
#651 [12:24] <IgWannA> Yeah I've managed to login to the Java app
#652 [12:24] <TunfischEis> i dont know
#653 [12:24] <IgWannA> It's only letting me play the demo
#654 [12:24] <CapFan67> IgWannA, Let me finish my conference call, and then I'll assist. Stand by.
#655 [12:24] <darilol> close launcher and open one more time
#656 [12:24] <IgWannA> this is infuriating! I sent a support request 2 weeks ago and they haven't replied. Haven't they made billions from this game?
#657 [12:25] <IgWannA> Restarted, still says play demo / buy full game
#658 [12:25] <TunfischEis> i send also a support request but they dont answer
#659 [12:25] <IgWannA> I don't get it.. my account was migrated, I own the game, but it's saying I don't own it/
#660 [12:26] <mattym> IgWannA, If you log in and only get the demo, you are not logging in with the correct Mojang account.
#661 [12:26] <Lurks> mojang is still a group, support got hit by illness, leading them to being under staff
#662 [12:27] <IgWannA> They should prioritise getting people to play the game they paid for
#663 [12:27] <CapFan67> TunfischEis, Meanwhile, get your report to look for software started:
#664 [12:27] <IgWannA> So what do I do? I can't see any way to actually speak with someone who can look at my account. They're still dealing with cases from a month ago, this is crazy
#665 [12:27] <CapFan67> ??> TunfischEis tools/hjt
#666 [12:28] <Absol> TunfischEis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#667 [12:28] <TunfischEis> what ß
#668 [12:28] <Absol> TunfischEis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#669 [12:28] <mattym> IgWannA, Have you tried logging in with a different account (email) you may have used?
#670 [12:28] <TunfischEis> i have gdata
#671 [12:28] <TunfischEis> i cant do this because im not admin on computer
#672 [12:28] * Lewis [webchat@cpc82499-ruth9-2-0-cust951.14-1.cable.virginm.net] has joined #minecrafthelp
#673 [12:29] <Lewis> im getting a dirt screen when loading into a world or making a new one 1.3.2
#674 [12:29] <IgWannA> I tried my old email address and it won't login, and when I click forgot password, I don't get an email to that account - as if the account doesn't exist any more
#675 [12:30] <Lewis> im getting a dirt screen when loading into a world or making a new one 1.3.2
#676 [12:30] <Lewis> im getting a dirt screen when loading into a world or making a new one 1.3.2
#677 [12:30] * Lewis [webchat@cpc82499-ruth9-2-0-cust951.14-1.cable.virginm.net] has left #minecrafthelp
#678 [12:30] <IgWannA> I think my account was hacked, because I got an email a year ago saying it was migrated, and if it wasn't me my account might have been compromised - and it wasn't me
#679 [12:30] <mattym> IgWannA, Then you need to wait on Mojang to reply to your request.
#680 [12:31] <IgWannA> I guess so :/
#681 [12:31] <darilol> ubuntu is not opening for me
#682 [12:31] * Nick [webchat@static-173-56-119-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#683 [12:31] <darilol> my net so slow
#684 [12:32] * TunfischEis [webchat@5-231-147-56.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#685 [12:32] <mattym> darilol, Take your time.
#686 [12:32] * Nick is now known as Guest80986
#687 [12:32] <IgWannA> So frustrating not being able to play a game you paid for because the support just isn't there. I mean they made billions for this game and they can't hire a tech support??
#688 [12:32] <IgWannA> So frustrating not being able to play a game you paid for because the support just isn't there. I mean they made billions for this game and they can't hire a tech support??
#689 [12:33] * Guest80986 [webchat@static-173-56-119-144.nycmny.fios.verizon.net] has left #minecrafthelp
#690 [12:33] * Nick [webchat@static-173-56-119-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#691 [12:33] <Nick> NickServ identify <password>.
#692 [12:34] * Nick is now known as Guest48787
#693 [12:34] <Guest48787> I have a question
#694 [12:34] * Guest48787 [webchat@static-173-56-119-144.nycmny.fios.verizon.net] has quit. (Client Quit)
#695 [12:37] * Nikki [webchat@static-173-56-119-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#696 [12:37] <Nikki> How can we get a refund on Minecraft Java Edition?
#697 [12:37] <CapFan67> Nikki, Would you like a link to Mojang's refund policy?
#698 [12:38] <Nikki> Sure! I will see if that helps
#699 [12:38] <CapFan67> ??> Nikki account/refund
#700 [12:38] <Absol> Nikki: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#701 [12:38] <Nikki> Ok, so I have checked this page out, and I sent out an email.
#702 [12:38] <CapFan67> Nikki, Sounds like you're on track.
#703 [12:38] <Nikki> So what do I do now? Is it like, an automatic refund system?
#704 [12:39] <CapFan67> Nikki, Mojang will respond to you by email.
#705 [12:40] <Nikki> I checked the "when will I hear back" page, and it said that they are only responding to people from March 16th
#706 [12:41] <Nikki> does that mean that by the time they read it I might be ineligible for the refund?
#707 [12:41] <CapFan67> Nikki, For technical and account issues, yes. My understand is, they prioritize refunds.
#708 [12:41] <Nikki> Awesome! You truly are the best! Thank for the help :0
#709 [12:41] <Nikki> :)
#710 [12:41] <CapFan67> Nikki, No. The date you submitted the request is the date they'll consider when processing your request.
#711 [12:41] <CapFan67> Nikki, Best of luck with the refund.
#712 [12:41] <Nikki> Oh awesome!
#713 [12:42] <Nikki> And If I have a Mac, Java is not cross compatible, right?
#714 [12:42] <CapFan67> Java Edition runs on Windows, Mac and Linux. In fact, Java Edition is the *only* version that runs on Mac.
#715 [12:43] <Nikki> Why is that? If we are paying the same price, why can't Mac be CrossCompatable?
#716 [12:44] <CapFan67> Nikki, "cross compatible" isn't a good term in this context. Java Edition allows Windows, Mac and Linux to play together. Bedrock allows Windows 10, iOS, Android, XBoxOne and SWitch to play together.
#717 [12:44] <CapFan67> Nikki, One is the "PC" version, and the other is the "Mobile" version.
#718 [12:44] <Nikki> OMG That is so clarifying! I had no idea!
#719 [12:46] <darilol> do we need another account for bedrock edition
#720 [12:46] <darilol>
#721 [12:46] <Nikki> And there is no way for a Mac to download any of the mobile versions?
#722 [12:46] <CapFan67> darilol, Bedrock is licensed per platform. So, you need a license on each platform you play on.
#723 [12:47] <CapFan67> Nikki, Unfortunately, no.
#724 [12:47] <Nikki> +CapFan67, Thank you so much for all of your help!
#725 [12:47] <darilol> i dont understand is there any way i could play minecraft in my pc and my friend in a mobile
#726 [12:47] <CapFan67> Nikki, I'm very happy I could be helpful.
#727 [12:48] * Nikki [webchat@static-173-56-119-144.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#728 [12:48] <CapFan67> darilol, If you have windows 10, you can license the Windows 10 Edition (Bedrock) from the Windows Store, and your friend can license Minecraft from the Play store or app store (Bedrock). Then you could play together.
#729 [12:48] <darilol> i dont understand is there any way i could play minecraft in my pc and my friend in a mobile
#730 [12:49] <darilol> http://pasted.co/2565c1f3
#731 [12:49] <CapFan67> darilol, If your Java Edition purchase was prior to October of last year, you have a free Windows 10 Edition license waiting.
#732 [12:49] <darilol> i have windows 10 edition
#733 [12:49] <darilol> my dxdiag report
#734 [12:50] <mattym> darilol, As for your Java edition errors, that computer is way too old for the game to work.
#735 [12:50] <CapFan67> darilol, If you run Windows 7, Java Edition is your only option, and you can't play together with Bedrock/mobile platforms.
#736 [12:50] <darilol> this is for my friend
#737 [12:50] <darilol> i have a windows 10 pv
#738 [12:50] <darilol> pc
#739 [12:50] <darilol> what is the problem for this pc
#740 [12:51] <CapFan67> darilol, Being your friend doesn't change the answer.
#741 [12:51] <darilol> java edition wont open
#742 [12:51] <darilol> it crashes
#743 [12:51] <darilol> what should i do
#744 [12:51] <CapFan67> darilol, As mattym just told you, the game won't run on the system you just linked.
#745 [12:52] <darilol> but it worked like some moths before
#746 [12:53] <darilol> i have played hypixel before in this pv
#747 [12:53] <CapFan67> darilol, We support the current version of Minecraft. 1.13.2 requires more memory than you have in your system, and requires compatible graphics, which you don't have. As a note, this will be even more true with 1.14, which releases next week.
#748 [12:53] <darilol> pc
#749 [12:53] <darilol> 1.8.9 i neddd
#750 [12:53] <darilol> will it work in 1.8.9
#751 [12:53] <CapFan67> darilol, You may be able to run older versions to connect to servers that support older versions, but we don't support those older versions here.
#752 [12:53] <mattym> darilol, It will not.
#753 [12:54] <darilol> ohhh
#754 [12:56] <darilol> will it work for cracked leancher for cracked servers
#755 [12:56] <Lord_Ralex> We don't support pirates.
#756 [12:56] * Nikki [webchat@static-173-56-119-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#757 [12:56] <Nikki> I have another question lol
#758 [12:57] <CapFan67> Nikki, Welcome Back.
#759 [12:57] <darilol> what do mean by pirates
#760 [12:57] <Nikki> Is there a number I can call? To possibly receive faster service on the refund?
#761 [12:57] <CapFan67> darilol, We mean that we don't support cracked software. We support Mojang, and only support paid licenses.
#762 [12:57] * darilol [webchat@2.50.97.169] has quit. (Quit: webchat.esper.net)
#763 [12:58] <CapFan67> Nikki, Unfortunately, Mojang does not offer phone or live chat support.
#764 [12:58] <Nikki> :O
#765 [12:58] <Nikki> really....
#766 [12:58] * Absol [~Absol@hunter.of.the.devilincarnate.net] has joined #minecrafthelp
#767 [12:58] <Nikki> So how will I know that my refund request will even go through? I am just nervous about it.
#768 [12:59] <CapFan67> Nikki, They'll contact you by email. Assuming all goes well, refunds generally are credited back to the original form of payment. If you paid with credit card, your card gets a credit back.
#769 [13:00] <Nikki> Is there something that I would need to fill out when they respond? Or would it just be refund conformation?
#770 [13:00] <CapFan67> Nikki, But, the contact email will come first, and you'll have someone you can exchange emails with to resolve the issue.
#771 [13:00] <Nikki> Oh ok
#772 [13:00] <CapFan67> Nikki, In the first email, they'll tell you what you need to provide.
#773 [13:01] <CapFan67> Nikki, (assuming you qualify, and that you missed something).
#774 [13:01] <Nikki> I just really wanted the mobile version, and I thought that Minecraft: Java would be cross compatible with an xbox and switch, but as you told be before Java is sadly not.
#775 [13:02] <CapFan67> Nikki, *nods*
#776 [13:02] <Nikki> lol
#777 [13:02] <Nikki> Thanks again for all the help! :D
#778 [13:02] <CapFan67> Nikki, It's my pleasure.
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#780 [13:05] * PushiHD [webchat@val59-7-78-239-2-130.fbx.proxad.net] has joined #minecrafthelp
#781 [13:05] <PushiHD> hi
#782 [13:05] <CapFan67> PushiHD, Hi
#783 [13:07] <PushiHD> i don't know why when i want to download the minecraft version 1.13.2 it's say to me error "Can not go to the file."*
#784 [13:07] <CapFan67> PushiHD, Are you unable to download the installer, or does this happen when you try to run the launcher, or does this happen when you try to run the game by pressing "Play"?
#785 [13:08] <PushiHD> i never try the 1.13.2, so when u want to play it, i have to download it first
#786 [13:08] <PushiHD> but they said me error "Can not go to the file."
#787 [13:09] <CapFan67> PushiHD, Let's look at the exact error:
#788 [13:09] <CapFan67> ??> PushiHD launcher/log
#789 [13:09] <Absol> PushiHD: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#790 [13:10] <PushiHD> ok, can you wait ?
#791 [13:11] <CapFan67> PushiHD, Take your time.
#792 [13:11] <PushiHD> ok thanks
#793 [13:13] <PushiHD> i don't know why but i can't get the log
#794 [13:13] <PushiHD> do you want screenshot ?
#795 [13:14] <CapFan67> PushiHD, I need to see the Mojang log. Let me give you the instructions for the Full log.
#796 [13:14] <CapFan67> ??> PushiHD launcher/log-txt
#797 [13:14] <PushiHD> ok
#798 [13:14] <Absol> PushiHD: We need to see your full launcher log, which is created in the game directory.
#799 [13:14] <Absol> PushiHD: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#800 [13:15] <PushiHD> it's a little bit hard because my launcher is in french :/
#801 [13:15] <PushiHD> but i will find
#802 [13:16] <CapFan67> PushiHD, The summary is, go to your minecraft folder, open launcher_log.txt and copy/paste it's contents to https://paste.ubuntu.com
#803 [13:16] <PushiHD> ok
#804 [13:17] <PushiHD> :o i found it
#805 [13:19] <PushiHD> https://paste.ubuntu.com/p/rGBTnNSX2g/
#806 [13:19] <PushiHD> that's for you
#807 [13:19] <CapFan67> PushiHD, Stand by...
#808 [13:19] <PushiHD> yes, i can stand 1day if you want
#809 [13:23] <CapFan67> PushiHD, Ok, I see you have access errors while the game is trying to download/install the files. This usually turns out to be Antivirus/Security software. I can give you a list of incompatible software to look at, or I can have you run a report and I can look for the incompatible software for you. How do you want to proceed?
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#811 [13:24] <CapFan67> PushiHD, Wait...
#812 [13:24] <PushiHD> ok
#813 [13:24] <PushiHD> what do you advise me to choose
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#815 [13:24] <CapFan67> PushiHD, Let's try a reinstallation of the asset files first. Absol will give you instructions:
#816 [13:25] <CapFan67> ??> PushiHD win/reinst
#817 [13:25] <Absol> PushiHD: You may need to reinstall the locally installed files that Minecraft puts into place.
#818 [13:25] <Absol> PushiHD: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#819 [13:25] <PushiHD> i delete minecraft
#820 [13:25] <PushiHD> before like 15mins
#821 [13:26] <CapFan67> PushiHD, Do you mean the .minecraft folder in your user path, or do you mean the launcher in your programsx86 folder?
#822 [13:26] <PushiHD> but i didn't delete everything in minecraft folder at %AppDataù
#823 [13:26] <PushiHD> if i understand
#824 [13:26] <PushiHD> i just have to delete everything in minecraft folder
#825 [13:27] <CapFan67> PushiHD, Yes. Keep your saves folder if you have worlds you want to keep.
#826 [13:27] <PushiHD> and delete it from the pc
#827 [13:27] <PushiHD> nothing to keep
#828 [13:27] <PushiHD> ok i will do it know
#829 [13:27] <CapFan67> PushiHD, In that case, delete the .minecraft folder completely.
#830 [13:27] <PushiHD> wait few minutes i will tell what happen
#831 [13:27] <PushiHD> should i turn off my antivirus ?
#832 [13:27] <PushiHD> too ?N
#833 [13:28] <CapFan67> PushiHD, Let's test one thing at a time.
#834 [13:28] <PushiHD> ok
#835 [13:35] <PushiHD> ok
#836 [13:35] <PushiHD> i finish delete minecraft delete minecraft
#837 [13:35] <PushiHD> so now what i have to do
#838 [13:35] <PushiHD> re-install it ?
#839 [13:35] <CapFan67> PushiHD, Ok. Run 1.13.2 again. It will take a while to download all the assets. Hopefully you have no errors.
#840 [13:37] <PushiHD> ok
#841 [13:38] <PushiHD> i hope too
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#845 [13:46] <PushiHD> 110mb left
#846 [13:46] <PushiHD> i think it working no error for the moment
#847 [13:47] * Stefk2002 [webchat@217-101-193-113.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#848 [13:47] <Stefk2002> hello
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#850 [13:50] <CapFan67> PushiHD, That's great news.
#851 [13:52] <PushiHD> i think it's gonna work
#852 [13:52] <PushiHD> so thanks you so much for help
#853 [13:52] <PushiHD> 10/10
#854 [13:53] <CapFan67> PushiHD, Outstanding. Enjoy!
#855 [13:53] <PushiHD> ok
#856 [14:21] <PushiHD> it's work :D
#857 [14:21] <PushiHD> THANKS YOU :)
#858 [14:37] * AlonzoTG [webchat@pool-71-163-100-99.washdc.fios.verizon.net] has joined #minecrafthelp
#859 [14:38] <AlonzoTG> I'm really miffed that Minecraft has gone from "will support anything with Java + OpenGL" to "well we support a handful of selected linux distros....
#860 [14:38] <AlonzoTG> I feel I deserve some compensation because my distro is not supported anymore.
#861 [14:54] * Navickas [webchat@host86-158-246-22.range86-158.btcentralplus.com] has joined #minecrafthelp
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#863 [15:04] * Candle [webchat@202-172-109-100-cpe.spintel.net.au] has joined #minecrafthelp
#864 [15:04] <Candle> hi I cant log into any verion of Minecraft can u pls help
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#866 [15:06] * cananboll8 [webchat@216.164.242.144] has joined #minecrafthelp
#867 [15:08] <cananboll8> Hello, does anyone know the best way to get help with migration issues? I bought minecraft back in beta, but recently got a realm with some friends. Now that I need to migrate, I don't have access to the old email or the receipt.
#868 [15:08] <cananboll8> I emailed mojang about a week ago with no response....
#869 [15:09] <mattym> cananboll8, Wait for their reply, only they can help with Migration issues if you were not able to do it on your own.
#870 [15:09] <Lurks> cananboll8 mojang support is behind due to a sickness, they r doing there best with the tickets, so far they r at march 16th
#871 [15:11] <cananboll8> Alright then, thanks for the info.,
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#873 [15:13] <AlonzoTG> That is a long-ass time...
#874 [15:13] <AlonzoTG> =\
#875 [15:13] <AlonzoTG> What happened to minecraft.jar, who do I need to sue to get them to start supporting it again?
#876 [15:14] <mattym> AlonzoTG, Use a supported distro, stop complaining. Improvements require changes. Move on.
#877 [15:15] <Lord_Ralex> What distro do you even use that isn't on that list.
#878 [15:18] <AlonzoTG> Gentoo.
#879 [15:18] <AlonzoTG> I have not had to reinstall it since 2010...
#880 [15:18] <AlonzoTG> I was using 32 bit computing before then.
#881 [15:19] <AlonzoTG> I think my complaints are quite valid, I paid for a java version of minecraft that could run anywhere and, suddenly, it was replaced by a version with extremely limited support.
#882 [15:20] <Lord_Ralex> Welcome to being an extreme minority, and a game that's in active development. Things can and will change.
#883 [15:22] <Lord_Ralex> That is also like saying a 10 year old machine should still get support because 1.0 Minecraft worked on it, but 1.13.2 doesn't.
#884 [15:22] <Lord_Ralex> Did you actually try the other linux download?
#885 [15:22] <AlonzoTG> Well, I'm currently using a Ryzen 1800x, ,and have a GTX 980 Ti graphics card.
#886 [15:23] <AlonzoTG> My system can only use the .tar.gz, it does not work because it requires an obscure library.
#887 [15:23] <AlonzoTG> that is not available on my machine, afaik.
#888 [15:23] <Lord_Ralex> Gave me the effort, what library.
#889 [15:23] <Lord_Ralex> Save*
#890 [15:24] <AlonzoTG> I hope to get a Threadripper3 next year, I will NOT have to reinstall my operating system, it should continue to work just as it has with my Phenom 2 I used to have.
#891 [15:24] <AlonzoTG> ./minecraft-launcher: error while loading shared libraries: libgconf-2.so.4: cannot open shared object file: No such file or directory
#892 [15:25] <AlonzoTG> My home directory on this machine dates to 2004...
#893 [15:27] <Lord_Ralex> So, did you try the gconf package
#894 [15:29] <AlonzoTG> I thought I needed gconf2, it seems to be loaded with gconf 3 now I have to figure out what password I gave mojang, because it was forcing me to change passwords EVERY time I tried to use it.
#895 [15:33] <mattym> AlonzoTG, Well yeah, if you were using a launcher that no longer has access to the auth servers, it would react that way.
#896 [15:33] <AlonzoTG> I still think the new launcher is gay.
#897 [15:37] <tyteen4a03> > <AlonzoTG> I'm really miffed that Minecraft has gone from "will support anything with Java + OpenGL" to "well we support a handful of selected linux distros.... <- pretty sure it is still "Any recent linux distro from 2014 onwards"
#898 [15:43] <Lurks> AlonzoTG u could get old launcher, which require java software to run it
#899 [15:43] <tyteen4a03> Lurks: don't recommend old Java launcher, it is not supported anymore and will break very soon
#900 [15:44] <mattym> They also no longer distribute it.
#901 [15:46] <Lurks> @tyteen4a03 oh alright
#902 [15:58] * zLuisPvP [webchat@191-215-167-52.user3p.veloxzone.com.br] has joined #minecrafthelp
#903 [15:58] <zLuisPvP> hi
#904 [15:58] <zLuisPvP> i lost my accont email
#905 [15:59] <mattym> zLuisPvP, Did you forget which email you used, or can you no longer access the email account?
#906 [16:01] <zLuisPvP> I can not access the email anymore
#907 [16:02] <mattym> zLuisPvP, You will need to contact Mojang for support then.
#908 [16:02] <mattym> ??> zLuisPvP account/send-email
#909 [16:02] <Absol> zLuisPvP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#910 [16:02] <Absol> zLuisPvP: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#911 [16:03] <zLuisPvP> ok
#912 [16:03] <zLuisPvP> thank you
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#914 [16:15] * Max5 [webchat@110.143.92.202] has joined #minecrafthelp
#915 [16:16] <Max5> Hello i would please like help in renewing my subscription for minecraft realms i keep getting an error and it won't allow me to purchase it.
#916 [16:16] <mattym> Max5, What is the error?
#917 [16:17] <Max5> I have all ready emailed mojang because i have tried everything on there blogs and it is still not working
#918 [16:17] <Max5> i will send the message that is sent. One second.
#919 [16:18] <Max5> Error! There was a problem processing your credit card, please double check your information and try again.
#920 [16:18] <Max5> this is what i have done so far in an effort to fix this
#921 [16:20] <Max5> made my card international, tried a different card,different computer, different account (my brothers separate account), made sure i was enterering it correctly etc
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#925 [17:12] * idk [webchat@67-2-44-46.slkc.qwest.net] has joined #minecrafthelp
#926 [17:13] <idk> why wont my minecraft start
#927 [17:13] * idk [webchat@67-2-44-46.slkc.qwest.net] has quit. (Client Quit)
#928 [17:18] * KiMi [webchat@lfbn-lil-1-61-9.w90-45.abo.wanadoo.fr] has joined #minecrafthelp
#929 [17:20] <KiMi> Hi
#930 [17:22] * Little_John [webchat@c-67-191-184-200.hsd1.ga.comcast.net] has joined #minecrafthelp
#931 [17:22] <Little_John> Hello
#932 [17:23] <Little_John> Someone able to aid me?
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#935 [17:45] * Nicholas is now known as Guest99807
#936 [17:45] <Guest99807> I was wondering if I could activate a texture pack I have purchased from the Minecraft store in other worlds and if so, how can I do it?
#937 [18:24] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has joined #minecrafthelp
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#940 [18:45] * Clover [webchat@108-213-70-192.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#941 [18:46] <Clover> Hello! I was wondering if I could have some help with reactivating my MC account. I regrettable disabled it for personal reasons and I would like to reinstate it.
#942 [18:47] <CapFan67> Clover, Hi.
#943 [18:47] <Clover> Hello
#944 [18:47] <CapFan67> Clover, If you've disabled your account, you'll need to contact Mojang Customer Support to reactivate. Do you need a link?
#945 [18:47] <Clover> Yes, that would be amazing.
#946 [18:47] <CapFan67> ??> Clover account/send-email
#947 [18:47] <Clover> Thank you
#948 [18:47] <Absol> Clover: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#949 [18:47] <Absol> Clover: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#950 [18:47] <Clover> Okay thanks
#951 [18:48] <CapFan67> Clover, Absol's first link has the contact form. Absol's second link has the reply time.
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#953 [19:06] * Lur3eYT [webchat@77.139.164.37] has joined #minecrafthelp
#954 [19:06] <Lur3eYT> error java.lang.nullpointer: group help plz
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#956 [19:28] * Nate8 [webchat@cpe-75-186-131-113.cinci.res.rr.com] has joined #minecrafthelp
#957 [19:28] <Nate8> I forgot my password
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#960 [19:30] * Espercorn kicked guest from #minecrafthelp (Reason: uest :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
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#964 [20:22] * Jake1 [webchat@c-73-45-201-51.hsd1.il.comcast.net] has joined #minecrafthelp
#965 [20:22] <Jake1> Hey, i was wondering if i can use an old minecraft account email for a new minecraft account. The account was transfered off the email ages ago.
#966 [20:24] <mattym> Jake1, You can try to create an account with it, but I do not believe previously used emails are ever "released" for use again.
#967 [20:24] <Jake1> Okay ill try, just dont want anything bad to happen.
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#969 [21:22] * Proxima [webchat@216-26-211-215.dynamic.tbaytel.net] has joined #minecrafthelp
#970 [21:22] <Proxima> How do i add a resource pack?
#971 [21:22] <Andrio> Proxima, in the resource pack list, click Open resource pack folder, then drop it there
#972 [21:23] <Proxima> tbnr_tex(2)
#973 [21:27] <Proxima> I think that's it idk
#974 [21:31] <Proxima> Andrio, I've tried that and it hasn't worked, I've done everything YouTube videos have told me and i go to the Minecraft settings, go to the resource pack place, click the button to add the folder but from there nothing works and i don't know how to add it in...
#975 [21:37] <Proxima> idk what to do
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#978 [21:40] <Proxima> can anyone else help by any chance?
#979 [21:45] * Proxima [webchat@216-26-211-215.dynamic.tbaytel.net] has joined #minecrafthelp
#980 [21:46] <Proxima> I dont know how to add a resource pack to minecraft, how do i?
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#982 [21:51] * Earnest [webchat@pool-100-10-84-236.prvdri.fios.verizon.net] has joined #minecrafthelp
#983 [21:52] <Earnest> Hi, I've been having issues where my accounts email was changed without my doing and I've been trying to get my account back. I Emailed Mojang 3 days ago and have had no response other than the auto reply. I had all the necessary materials to prove the account was indeed mine including the transaction ID.
#984 [21:55] <CapFan67> Hi Earnest, It'll take more than 3 days: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#985 [21:57] <Earnest> Thank you
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#990 [22:02] <Proxima> I don't know ho to add a texture pack to Minecraft, Iv'e downloaded one and I go to where you add a texture pack in the Minecraft settings, but I don't know how to add it in to the game or whatever?
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#992 [22:05] <Proxima> I don't know ho to add a texture pack to Minecraft, Iv'e downloaded one and I go to where you add a texture pack in the Minecraft settings, but I don't know how to add it in to the game or whatever?
#993 [22:07] <NicknameNotFound> Been having some issue hosting a private vanilla server copied from one of my friend's PC recently. It runs completely fine normally on his PC, but on mine it launches but no one can connect to it. I have been getting to errors mainly: "Internal Exception: io.netty.handler.timeout.ReadTimeoutException" and "Internal Exception: java.io.IOException:
#994 [22:07] <NicknameNotFound> Operation timed out".
#995 [22:08] <Proxima> idk
#996 [22:08] * Proxima [webchat@216-26-211-215.dynamic.tbaytel.net] has quit. (Quit: webchat.esper.net)
#997 [22:09] <NicknameNotFound> Oh wow, the second I asked for help it started working again. xd
#998 [22:09] <NicknameNotFound> please ignore my previous question
#999 [22:12] * Christian [webchat@pool-71-175-82-83.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1000 [22:13] <Christian> I have an old minecraft account and I never updated it. I am trying to play realms and I am trying to update my account but it is just not working.
#1001 [22:13] * NicknameNotFound [webchat@S01061056118f4214.vn.shawcable.net] has joined #minecrafthelp
#1002 [22:13] <Christian> I have an old minecraft account and I never updated it. I am trying to play realms and I am trying to update my account but it is just not working.
#1003 [22:14] <NicknameNotFound> hello I am back again because my issue only temporarily went away, my friends and I still get Internal Exception: io.netty.handler.timeout.ReadTimeoutException and Internal Exception: java.io.IOException: Operation timed out when connecting to our private server
#1004 [22:14] <NicknameNotFound> tried rebooting my router and my pc, flushing the DNS cache, redid the port forwarding etc.
#1005 [22:15] <NicknameNotFound> and also the connection is fine because it shows up in the server list normally
#1006 [22:15] <mattym> NicknameNotFound, Is it LAN or are the other people on another network?
#1007 [22:15] <mattym> Christian, What happens when you try to Migrate?
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#1009 [22:16] <NicknameNotFound> it is across the internet with proper port forwarding set up and I can assure you that it is set up correctly, because it is online in the server list
#1010 [22:17] <NicknameNotFound> it however does not seem to be able to be pinged via dinnerbone's server checker
#1011 [22:17] <mattym> NicknameNotFound, Yeah, thats a network path issue. Out of your control, it will work sometimes and not others.
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#1015 [22:28] <Jayke> hey so currently i have a problem running 1.13. It crashes every time i load a world and i have tried a lot to fix it but nothing has worked. Help?
#1016 [22:28] <baguette> when i try to launch 1.12.2, i get an error reading "Failed to download file. mixin-0.7.1-SNAPSHOT.jar"
#1017 [22:28] <mattym> ??> Jayke launcher/log
#1018 [22:28] <Absol> Jayke: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1019 [22:29] <mattym> ??> baguette error/download
#1020 [22:29] <Absol> baguette: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1021 [22:30] <baguette> what if i don't have any of that software installed?
#1022 [22:31] <mattym> ??> baguette win/reinst
#1023 [22:31] <Absol> baguette: You may need to reinstall the locally installed files that Minecraft puts into place.
#1024 [22:31] <Absol> baguette: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1025 [22:31] <baguette> thank you!
#1026 [22:33] <Jayke> laucher/log https://paste.ubuntu.com/p/BgRrvQTPmj/
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#1028 [22:34] <mattym> ??> Jayke win/vars
#1029 [22:34] <mattym> Jayke, One moment.
#1030 [22:34] <mattym> ??> Jayke info/vars
#1031 [22:34] <Absol> Jayke: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1032 [22:34] <Jayke> okay thank you
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#1034 [22:36] <baguette> game launches now, but crashes instantly ://
#1035 [22:37] <mattym> ??> baguette launcher/log
#1036 [22:37] <Absol> baguette: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1037 [22:40] <baguette> https://paste.ubuntu.com/p/tKVsMKhHT9/
#1038 [22:41] <mattym> ??> baguette win/dxdiag
#1039 [22:41] <Absol> baguette: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1041 [22:43] <ashley> i get an error message saying "the game crashes whilst initializing game"
#1042 [22:43] <ashley> i dont know how to fix it
#1043 [22:43] <mattym> ??> ashley launcher/log
#1044 [22:43] <Absol> ashley: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1045 [22:43] <baguette> https://paste.ubuntu.com/p/Rjsw4GsqY3/
#1046 [22:44] <ashley> mkay thanks
#1047 [22:44] <mattym> baguette, Make sure you follow the instructions, you need to get the Dxdiag log
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#1049 [22:46] <baguette> my mistake https://paste.ubuntu.com/p/Hx4hm27GVR/
#1050 [22:46] <mattym> ??> baguette gpu/intel/ig4
#1051 [22:46] <Absol> baguette: The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
#1052 [22:46] <Absol> baguette: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
#1053 [22:48] <baguette> ahh thx again
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#1055 [22:49] * ashley [webchat@c-73-225-54-155.hsd1.wa.comcast.net] has joined #minecrafthelp
#1056 [22:50] <ashley> whenever i try to play i get a message saying "the game crashed whilst initializing game"
#1057 [22:51] <mattym> ashley, Get the log you were asked for.
#1058 [22:51] <ashley> yeah got it
#1059 [22:51] <ashley> https://paste.ubuntu.com/p/PZ8dgGpg3V/
#1060 [22:51] <ashley> that it?
#1061 [22:53] <mattym> ashley, Can you get another link with the contents of the following file from your computer C:\Users\Ashley Dodson\AppData\Roaming\.minecraft\crash-reports\crash-2019-04-18_20.46.39-client.txt
#1062 [22:59] <ashley> i searched that in both my pc and the external that i downloaded it into but it said that the file didn't exist
#1063 [22:59] <mattym> ashley, The file name tells you exactly where it is
#1064 [22:59] <ashley> ? i'll try again
#1065 [23:02] <ashley> so i went there manually instead of just copy and pasting it but once i need to find /appdata/ i cant, its just not there
#1066 [23:03] <mattym> ??> ashley win/.minecraft
#1067 [23:03] <Absol> ashley: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1068 [23:03] <mattym> ashley, That ^ should get you as far as the .minecraft folder
#1069 [23:05] <ashley> mkay i got it up
#1070 [23:05] <ashley> you wanted a link?
#1071 [23:05] <mattym> ashley, Yes, copy the contents from the specific file to the paste site you used earlier, get a new link
#1072 [23:06] <ashley> mkay
#1073 [23:08] <ashley> https://paste.ubuntu.com/p/NhQj5Tks5y/
#1074 [23:09] <mattym> ??> ashley win/reinst
#1075 [23:09] <Absol> ashley: You may need to reinstall the locally installed files that Minecraft puts into place.
#1076 [23:09] <Absol> ashley: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1077 [23:10] <ashley> thank you!
#1078 [23:15] <ashley> it still didnt work
#1079 [23:15] <mattym> ashley, Can you check for a new error log?
#1080 [23:16] <ashley> yep
#1081 [23:16] <ashley> https://paste.ubuntu.com/p/dZJgx2DYHG/
#1082 [23:17] <mattym> ??> ashley tools/hjt
#1083 [23:17] <Absol> ashley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1084 [23:17] <Absol> ashley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1085 [23:17] <ashley> kk
#1086 [23:19] <ashley> my system denied write access to the file
#1087 [23:19] <mattym> ashley, Just hit Ok and continue
#1088 [23:20] <ashley> https://paste.ubuntu.com/p/YpQP9vKvMy/
#1089 [23:21] <mattym> ashley, Ok, McAfee is known to cause issues with the game.
#1090 [23:21] <mattym> ??> ashley av/mcafee/uninstall
#1091 [23:21] <Absol> ashley: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1092 [23:21] <mattym> ashley, Once you have done that, you may need to do the previous reinstall instructions again.
#1093 [23:22] <ashley> with the win + r and %appdata% ?
#1094 [23:22] <mattym> ashley, Yeah, after you remove Mcafee with the instructions provided.
#1095 [23:22] <ashley> mkay
#1096 [23:25] * Nic [webchat@pool-72-93-219-67.bstnma.fios.verizon.net] has joined #minecrafthelp
#1097 [23:27] <Nic> I went to purchase Minecraft Java a few times on different browsers and computers but everytime I hit purchase it says there is an error and to check my payment again but it is all right. Is there a glitch right now?
#1098 [23:28] <mattym> Nic, What type of payment method are you trying to use?
#1099 [23:28] <Nic> I tried credit card and even paypal
#1100 [23:28] <mattym> Nic, Is the credit card a normal credit card, and not a pre-paid or gift card?
#1101 [23:29] <Nic> It is a debit card
#1102 [23:29] <mattym> Nic, Tied directly to your bank?
#1103 [23:30] <Nic> Yes
#1104 [23:30] <mattym> Nic, Call the Bank, tell them you need to authorize and International Transaction.
#1105 [23:31] <Nic> Ok, what about paypal would that work? or do i still need to call
#1106 [23:32] <mattym> Nic, I am not sure about Paypals policies.
#1107 [23:32] <Nic> Ok thank you for your help
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#1110 [23:39] <Akizaza> I can't log in my password and email/username is correct it says couldn't connect to server
#1111 [23:41] <Akizaza> Hello?