#1 [00:01] * Bryn [webchat@203-173-250-161.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#2 [00:02] <Bryn> Hi
#3 [00:02] * sanchancho [webchat@dsl-189-136-123-14-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#4 [00:02] <sanchancho> Hello?
#5 [00:02] <Bryn> uhh I need help
#6 [00:03] <CapFan67> Akizaza, Are you able to log into Mojang.com?
#7 [00:03] <CapFan67> Bryn, What do you need help with?
#8 [00:03] <sanchancho> I have an old minecraft account and wanted to migrate it, but I don't remember the E-Mail I used for the account, is there anything I can do or just keep playing without Realms?
#9 [00:03] <CapFan67> sanchancho, If you don't know the email, you'll need to contact Mojang Customer Support to migrate your account:
#10 [00:03] <CapFan67> ??> sanchancho account/send-email
#11 [00:03] <Absol> sanchancho: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#12 [00:03] <Absol> sanchancho: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#13 [00:04] <Bryn> I need help trying to load up worlds because it just stops responding whenever I try to create or log into a world
#14 [00:04] <Bryn> single player and multiplayer
#15 [00:04] <sanchancho> The thing is I can't have my transaction ID because I don0t have my email they sent it to...
#16 [00:04] <Akizaza> Yes
#17 [00:04] <CapFan67> Bryn, Are you able to log into the main menu, but just not load worlds?
#18 [00:05] <Bryn> Capfan67 yes
#19 [00:05] <Akizaza> Capfan i can login to Mojan.com
#20 [00:05] <Akizaza> Mojang.com
#21 [00:05] <CapFan67> Akizaza, That sounds like malware redirecting your logins. Shall we look at what you have running:
#22 [00:05] <CapFan67> ??> Akizaza tools/hjt
#23 [00:05] <Akizaza> Ok
#24 [00:05] <Absol> Akizaza: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#25 [00:05] <Absol> Akizaza: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#26 [00:05] <CapFan67> Bryn, Have you tried toggling VBOs, then testing?
#27 [00:06] <sanchancho> I have an old minecraft account and wanted to migrate it, but I don't remember the E-Mail I used for the account, is there anything I can do or just keep playing without Realms? I can NOT get my transaction ID because I dont have the mail they sent it to
#28 [00:06] <Akizaza> tools/hjt
#29 [00:06] <CapFan67> sanchancho, Only mojang can help you. You'll need to fill out the form.
#30 [00:06] <Bryn> Capfan67 I dont know what VBOs are im kind of getting back into the game
#31 [00:06] <sanchancho> hmm thanks
#32 [00:06] <CapFan67> Akizaza, follow Absol's directions.
#33 [00:06] <CapFan67> Bryn, VBOs are a setting the in the graphics options.
#34 [00:07] <CapFan67> Bryn, If it's on, turn it off and test. If it's off, turn it on and test.
#35 [00:07] <Bryn> Capfan67 ok is it just a singular setting?
#36 [00:08] <CapFan67> Bryn, It changes how the game works with your video, which is one of the two common causes for that issue.
#37 [00:08] <CapFan67> Bryn, And, yes, it is a single setting in the options menu you'll change.
#38 [00:08] <Bryn> Capfan67 ok its on ill try turn it off
#39 [00:08] <CapFan67> Bryn, Here is the instructions with a bit more detail:
#40 [00:08] <CapFan67> ??> Bryn gpu/vbo
#41 [00:08] <Absol> Bryn: If your game hangs with the message "Java(tm) SE Binary Platform is not responding", chances are your GPU does not support VBO (Vertex Buffer Object), a technology Minecraft uses.
#42 [00:08] <Absol> Bryn: To fix this: From the game's title menu, select Options, then Video Settings, scroll down and make sure Use VBOs is set to Off.
#43 [00:09] * Akizaza [webchat@ppp-124-120-121-179.revip2.asianet.co.th] has quit. (Quit: webchat.esper.net)
#44 [00:09] <Bryn> I did that and try loading in the world and it stopped responding still
#45 [00:10] <Bryn> is there anything else I can change
#46 [00:10] <CapFan67> Bryn, Ok, the other common cause is malware/bundleware installed on your computer. The following tool will run a report so we can see if you have any running:
#47 [00:10] <CapFan67> ??> Bryn tools/hjt
#48 [00:10] <Absol> Bryn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#49 [00:10] <Absol> Bryn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#50 [00:11] <Bryn> do i copy the whole notepad thing
#51 [00:12] <CapFan67> Bryn, Yes. Copy everything that came up in notepad to the website and create a paste. Give us the link from the new page it takes you to.
#52 [00:12] <Bryn> https://paste.ubuntu.com/
#53 [00:13] <Bryn> is that it?
#54 [00:13] <CapFan67> Bryn, That's the website. fill in the Poster and Content fields, then click "Paste!"
#55 [00:13] <Bryn> Oh i didn't do the poster
#56 [00:14] <Bryn> https://paste.ubuntu.com/p/qHtXtcQpTq/
#57 [00:14] <Bryn> there
#58 [00:14] <CapFan67> Bryn, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#59 [00:14] <CapFan67> ??> Bryn av/adwcleaner
#60 [00:14] <Absol> Bryn: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#61 [00:14] <Absol> Bryn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#62 [00:14] <Bryn> How do I disable the discord
#63 [00:15] <CapFan67> Bryn, In discord, click the gear on the bottom for settings. Select Overlay, then disable it.
#64 [00:16] <Bryn> Im just restarting my computer so it can clean
#65 [00:16] * Akizaza [webchat@ppp-124-120-121-179.revip2.asianet.co.th] has joined #minecrafthelp
#66 [00:16] <Akizaza> Hey
#67 [00:16] <CapFan67> Bryn, Ok.
#68 [00:16] * Bryn [webchat@203-173-250-161.dsl.dyn.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#69 [00:16] <CapFan67> Akizaza, Hi
#70 [00:16] <Akizaza> What do i click in Hijack this
#71 [00:17] <CapFan67> Akizaza, I'll post the instructions again:
#72 [00:17] <Akizaza> Ok
#73 [00:17] <CapFan67> ??> Akizaza tools/hjt
#74 [00:17] <Absol> Akizaza: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#75 [00:17] <Absol> Akizaza: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#76 [00:17] * Bryn [webchat@203-173-250-161.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#77 [00:17] <Bryn> Im Back
#78 [00:17] <CapFan67> Akizaza, When you create your paste, make sure to put something (anything) in the poster field.
#79 [00:17] <CapFan67> Bryn, Welcome back. Try the game now.
#80 [00:18] <Bryn> ok will do
#81 [00:18] <Akizaza> I pasted
#82 [00:18] <Akizaza> https://paste.ubuntu.com/p/R8zYdVDJDq/
#83 [00:18] <CapFan67> Akizaza, Stand by...
#84 [00:18] * CalmWinner [webchat@ip-173-150-234-232.chcgil.spcsdns.net] has joined #minecrafthelp
#85 [00:19] <CalmWinner> why cant my game save the download.hit3.ogg
#86 [00:19] <CapFan67> Akizaza, I see you're running OpenVPN. Most VPNs are blocked by Mojang. Try uninstalling your VPN software.
#87 [00:19] <Bryn> It works now thanks so much i've been trying to get it to work for awhile
#88 [00:19] <Akizaza> Ok
#89 [00:19] <CapFan67> Bryn, Outstanding. Enjoy!
#90 [00:19] <Bryn> Have a good day
#91 [00:20] <CalmWinner> so why cant my game save the download.hit3.ogg?
#92 [00:20] <Akizaza> just Open vpn or My proton vpn too?
#93 [00:20] <Akizaza> c
#94 [00:20] <Bryn> One more question can i still install shaders etc?
#95 [00:20] <CapFan67> Akizaza, Disconnect from all VPNs. We recommend uninstalling them and rebooting to test, to be sure you're disconnected.
#96 [00:20] * Akizaza [webchat@ppp-124-120-121-179.revip2.asianet.co.th] has quit. (Client Quit)
#97 [00:20] <CalmWinner> I CANT FIND MY VPN
#98 [00:21] * Akizaza [webchat@ppp-124-120-121-179.revip2.asianet.co.th] has joined #minecrafthelp
#99 [00:21] <Akizaza> I uninstall it
#100 [00:21] <CapFan67> Bryn, Minecraft doesn't have native shader support. You'll need 3rd party mods for that.
#101 [00:21] <Akizaza> Capfan
#102 [00:21] <CalmWinner> why cant I find my vpn?
#103 [00:21] <Bryn> CapFan67 Yea but will that still work?
#104 [00:21] <CapFan67> Akizaza, If you've disconnected from all VPNs, try logging in again.
#105 [00:21] <Akizaza> Capfan67 i unstall it
#106 [00:21] <Akizaza> Ok
#107 [00:21] <Bryn> Capfan67 or should I just use basic to make sure I don't mess it up
#108 [00:21] <CapFan67> Bryn, If you install the correct mods, it certainly should.
#109 [00:22] <Akizaza> Wow it works Thanks
#110 [00:22] <Bryn> Ok so i should use shaders etc that like people that are trusted use?
#111 [00:22] <CapFan67> Bryn, I can't tell you what mods to run. That's entirely up to you.
#112 [00:23] <Bryn> Ok Thank you again
#113 [00:23] <Akizaza> Thanks
#114 [00:23] <Akizaza> My minecraft works now
#115 [00:23] <CapFan67> Akizaza, Outstanding! Have fun!
#116 [00:24] * Akizaza [webchat@ppp-124-120-121-179.revip2.asianet.co.th] has quit. (Client Quit)
#117 [00:27] * hgjewesd [webchat@cpe-124-188-19-119.lfui-cr-001.lon.vic.bigpond.net.au] has joined #minecrafthelp
#118 [00:27] <hgjewesd> Failed to download file. mixin-0.7.1-SNAPSHOT.jar
#119 [00:27] <hgjewesd> how do i fix the error Failed to download file. mixin-0.7.1-SNAPSHOT.jar
#120 [00:28] <CapFan67> hgjewesd, We don't support snapshots here. Do you have the same issue with 1.13.2?
#121 [00:28] <hgjewesd> with any game yes
#122 [00:29] <hgjewesd> even if i run 1.13.2 it doesn't work
#123 [00:29] <CapFan67> hgjewesd, I'll need to look at the log to see the exact error. Run 1.13.2 while following these instructions:
#124 [00:29] <CapFan67> ??> hgjewesd launcher/log
#125 [00:29] <Absol> hgjewesd: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#126 [00:31] * hgjewesd [webchat@cpe-124-188-19-119.lfui-cr-001.lon.vic.bigpond.net.au] has quit. (Client Quit)
#127 [00:32] * Bryn [webchat@203-173-250-161.dsl.dyn.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#128 [00:32] * Kiing0fCrazy [webchat@177.74.213.41] has joined #minecrafthelp
#129 [00:32] <Kiing0fCrazy> https://paste.ubuntu.com/p/bx5t2FthVG/ help me
#130 [00:33] <CapFan67> Kiing0fCrazy, What problem are you having?
#131 [00:33] <Kiing0fCrazy> my minecraft is not opening because of this bug, does anyone know how to solve it?
#132 [00:33] <CapFan67> Kiing0fCrazy, ...what bug?
#133 [00:33] <Kiing0fCrazy> I followed the instructions of the game, they asked to do this report in a site of bugs, and to send the link for you
#134 [00:34] <CapFan67> Kiing0fCrazy, Your DxDiag might help, depending on the issue you're having. We can't read minds. What can you tell me aobut what's happening.
#135 [00:35] <Kiing0fCrazy> He just does not open, I just want to play.
#136 [00:35] <CapFan67> Kiing0fCrazy, Do you get an error number or description, or do you just get "not responding"?
#137 [00:36] <Kiing0fCrazy> when I start minecraft, it crashes instantly, and "non-optimized pixels"
#138 [00:36] <CapFan67> Kiing0fCrazy, Ah, ok. Let me look at the DxDiag then. Stand by.
#139 [00:37] <Kiing0fCrazy> ok
#140 [00:38] <Kiing0fCrazy> apparently it is some problem with the driver or something, why I have seen some videos, and they all talk about driver, but I do not know how to solve
#141 [00:39] * Phil_Swift [webchat@airwavenet09.a.subnet.rcn.com] has joined #minecrafthelp
#142 [00:39] <Phil_Swift> Hey there fellas
#143 [00:39] <Phil_Swift> Need a bit of help migrating accounts
#144 [00:39] <CapFan67> Kiing0fCrazy, There are no graphics drivers for Windows 10 for the Intel(R) HD Graphics 3000 that you have. You shouldn't have loaded Windows 10 on that system.
#145 [00:39] <CapFan67> Phil_Swift, What kind of help do you need?
#146 [00:39] <Phil_Swift> Basically, I can get into my old account but I don't remember the email that I used
#147 [00:40] <Phil_Swift> So I need to migrate to a new email
#148 [00:40] <CapFan67> Phil_Swift, Knowing the email is necessary for self service migration. You'll need to contact Mojang. Do you need a link?
#149 [00:40] <Phil_Swift> Contacted Mojang 2 months ago
#150 [00:40] <Phil_Swift> got no response
#151 [00:40] <Kiing0fCrazy> CapFan67 Will you be able to help me?
#152 [00:40] <CapFan67> Phil_Swift, On what date did you submit the form?
#153 [00:41] <CapFan67> Kiing0fCrazy, You will need to downgrade to Windows 8.1 or Windows 7 to run Minecraft on that computer. It does not have graphics support for Windows 10.
#154 [00:41] <Phil_Swift> March 21st
#155 [00:41] <Phil_Swift> So about a month ago my bad
#156 [00:41] <Kiing0fCrazy> tnks
#157 [00:42] <CapFan67> Phil_Swift, You have a bit longer to wait: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#158 [00:42] <Phil_Swift> Alrighty then
#159 [00:42] * Phil_Swift [webchat@airwavenet09.a.subnet.rcn.com] has quit. (Client Quit)
#160 [01:07] * hcroiuch [webchat@c-73-14-149-74.hsd1.co.comcast.net] has joined #minecrafthelp
#161 [01:07] <hcroiuch> hello
#162 [01:07] <CapFan67> Hi
#163 [01:07] <hcroiuch> my minecraft is crashing upon start
#164 [01:08] <CapFan67> hcroiuch, Do you get an error number or description, or do you just get "not responding"?
#165 [01:08] <hcroiuch> ummm yes
#166 [01:08] <hcroiuch> Process crashed with exit code -805306369
#167 [01:09] <CapFan67> hcroiuch, That's usually bundleware trying to overlay your graphics. We can either run a report to see, or jump directly to the cleaning software. Which do you want to do?
#168 [01:09] <hcroiuch> which is easier
#169 [01:10] <CapFan67> hcroiuch, Ok, here's the cleaning software:
#170 [01:10] <CapFan67> ??> hcroiuch av/adwcleaner
#171 [01:10] <Absol> hcroiuch: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#172 [01:10] <Absol> hcroiuch: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#173 [01:10] <hcroiuch> ok whats the report
#174 [01:10] <CapFan67> ??> hcroiuch tools/hjt
#175 [01:10] <Absol> hcroiuch: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#176 [01:10] <Absol> hcroiuch: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#177 [01:11] <CapFan67> hcroiuch, The report tells us what you have running, and we remove it based on what it is. That error is *usually* caused by PremeirOpinion, and then we move to the cleaner.
#178 [01:11] <CapFan67> hcroiuch, So, if the cleaner doesn't work, we go back to the report.
#179 [01:12] * hcroiuch [webchat@c-73-14-149-74.hsd1.co.comcast.net] has quit. (Client Quit)
#180 [01:19] * El_BiscuitOff [webchat@185.165.33.231] has joined #minecrafthelp
#181 [01:22] <El_BiscuitOff> Hi, i cannot login to my account, the password does not work, and when I want to reset, I don't receive a Mail on my Mail box. Why ?
#182 [01:24] * someone_idk [webchat@cpe-107-184-132-30.socal.res.rr.com] has joined #minecrafthelp
#183 [01:24] <someone_idk> hey, Im having issues on receiving a email back from mojang
#184 [01:24] <someone_idk> or hypixel
#185 [01:25] <El_BiscuitOff> I wrotten to Mojang, but I they give me no issues
#186 [01:31] * someone_idk [webchat@cpe-107-184-132-30.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#187 [02:17] * Wazooo [webchat@S0106105611c09599.vs.shawcable.net] has joined #minecrafthelp
#188 [02:17] <Wazooo> hello
#189 [02:17] <Galaxy_2Alex> Wazooo, Hello
#190 [02:17] <Wazooo> I need help on something
#191 [02:17] <Galaxy_2Alex> Wazooo, How can we help?
#192 [02:18] <Wazooo> Does it actually take time for you to reset your password?
#193 [02:18] <Galaxy_2Alex> Wazooo, Are you not receiving the email?
#194 [02:18] <Wazooo> yep!
#195 [02:18] <Wazooo> exactly that
#196 [02:18] <Galaxy_2Alex> Wazooo, How long have you been waiting?
#197 [02:19] <Wazooo> 8hrs
#198 [02:19] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
#199 [02:19] <Galaxy_2Alex> Wazooo, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#200 [02:21] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#201 [02:22] <Wazooo> Thanks man but did not help
#202 [02:22] <Wazooo> I just really forgot my password
#203 [02:22] <Wazooo> been a long time
#204 [02:23] <Galaxy_2Alex> Wazooo, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#205 [02:23] <Galaxy_2Alex> ??> Wazooo account/trans-id
#206 [02:23] <Absol> Wazooo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#207 [02:23] <Galaxy_2Alex> ??> Wazooo account/send-email
#208 [02:23] <Absol> Wazooo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#209 [02:23] <Absol> Wazooo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#210 [02:23] * godric [webchat@pa49-178-44-252.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#211 [02:25] <godric> hey there, i had minecraft years ago, my daughter is interested now so i want to login to my account. I tried re setting password. It sent me the email, i entered the new password, then went to login with the new password and it still says incorrect email or password
#212 [02:26] <Galaxy_2Alex> godric, Might be something on your PC blocking it, let's take a look. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#213 [02:26] <Galaxy_2Alex> ??> godric tools/hjt
#214 [02:26] <Absol> godric: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#215 [02:26] <Absol> godric: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#216 [02:27] <Wazooo> Thanks Galaxy I did all of that already I checked they are just answering emails on the March 16. Damn a month late
#217 [02:28] <Galaxy_2Alex> Wazooo, Like the confirmation email specifically said, this channel is for tech support only.
#218 [02:30] <godric> https://paste.ubuntu.com/p/8mPYvg4rJP/
#219 [02:30] <Galaxy_2Alex> godric, How long has this been an issue?
#220 [02:31] <godric> just trying to log on and download now
#221 [02:32] <Galaxy_2Alex> godric, Disable your VPN, then try again. Minecraft does not support the use of VPNs.
#222 [02:32] <godric> its not on =/
#223 [02:33] <godric> i opened it up, and made sure its turned off.
#224 [02:33] <Galaxy_2Alex> godric, Close the program completely in that case (may need to kill it in the task manager).
#225 [02:33] <godric> ok
#226 [02:33] <Galaxy_2Alex> godric, Then, wait one hour, and try to reset again. Your connection may be throttled due to the VPN.
#227 [02:34] <godric> ok
#228 [02:51] * Valerio [webchat@93-34-91-21.ip49.fastwebnet.it] has joined #minecrafthelp
#229 [02:55] <Valerio> quando avvio un mondo singleplayer/multiplayer, dopo pochi secondi si verifica un arresto anomalo del gioco
#230 [02:55] <Galaxy_2Alex> Valerio, We only operate in English.
#231 [02:57] <Valerio> when I start a single-player or multiplayer world, after a few seconds the game crashes
#232 [02:57] <Galaxy_2Alex> Valerio, Disable VBOs in the video settings before joining a world.
#233 [03:01] <Valerio> I turned off the VBO but it stops anyway
#234 [03:01] <Galaxy_2Alex> ??> Valerio av/adwcleaner
#235 [03:01] <Absol> Valerio: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#236 [03:01] <Absol> Valerio: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#237 [03:10] <Valerio> what is that ?
#238 [03:10] <Valerio>
#239 [03:10] <Galaxy_2Alex> Valerio, A program that will remove any malicious programs that can cause your issue.
#240 [03:11] <Valerio> but do you pay?
#241 [03:11] <Galaxy_2Alex> Valerio, No, it's free.
#242 [03:18] <Valerio> don't let me download it
#243 [03:26] <Galaxy_2Alex> Valerio, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#244 [03:26] <Galaxy_2Alex> ??> Valerio tools/hjt
#245 [03:26] <Absol> Valerio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#246 [03:26] <Absol> Valerio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#247 [04:03] * lis [webchat@ti0107a400-5078.bb.online.no] has joined #minecrafthelp
#248 [04:04] <lis> hi.. i ve been muted on all featured servers.
#249 [04:04] * young_V3Rizz [webchat@host-92-14-18-133.as43234.net] has joined #minecrafthelp
#250 [04:07] <lis> hi. i m muted in all featured servers
#251 [04:07] <Galaxy_2Alex> lis, Bedrock Edition?
#252 [04:07] <lis> yes
#253 [04:07] <Galaxy_2Alex> lis, Contact the server owners.
#254 [04:08] <lis> i have done that, several times
#255 [04:08] <Galaxy_2Alex> lis, What are they saying?
#256 [04:09] <lis> they can t mute players on inpvp
#257 [04:09] <godric> ok, so i have tried to reset password again, after resetting, it says thank you for resetting your old minecraft account password and guides me to Migrate your old Premium Minecraft Account
#258 [04:09] <Galaxy_2Alex> lis, What makes you say you are muted?
#259 [04:09] <godric> i dont know what my user name was though
#260 [04:10] <Galaxy_2Alex> godric, Have you already submitted an account support request to Mojang?
#261 [04:10] <lis> it only shows #### when writing, and others can t see it. they are using ### so you can know you re muted
#262 [04:11] <godric> nope.
#263 [04:11] <godric> ive asked for help on here
#264 [04:11] <Galaxy_2Alex> lis, And the servers are claiming Mojang is muting you?
#265 [04:11] <godric> i looked through old emails, and i saw what i was refered to in those, i tried that as my user name but it doesnt seem to work
#266 [04:12] <Galaxy_2Alex> godric, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#267 [04:12] <Galaxy_2Alex> ??> godric account/trans-id
#268 [04:12] <Absol> godric: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#269 [04:12] <Galaxy_2Alex> ??> godric account/send-email
#270 [04:12] <Absol> godric: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#271 [04:12] <Absol> godric: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#272 [04:12] <lis> no they are claiming microsoft, but they are saying it s a mojang issue
#273 [04:13] * godric [webchat@pa49-178-44-252.pa.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#274 [04:13] * Sleep [webchat@108-237-252-43.lightspeed.mtryca.sbcglobal.net] has joined #minecrafthelp
#275 [04:13] <Sleep> Why can't i log on my psow account
#276 [04:14] <Galaxy_2Alex> lis, And you are sure it's all messages, not just certain words?
#277 [04:15] <lis> no completly muted. on other servers i can write, but nobody can see it.
#278 [04:15] <Galaxy_2Alex> lis, Have you already submitted an account support request to Mojang?
#279 [04:15] <lis> yes, several times
#280 [04:16] <Galaxy_2Alex> lis, Wait for them to answer please.
#281 [04:16] <lis> ok, but waited a long time already
#282 [04:16] * Sleep [webchat@108-237-252-43.lightspeed.mtryca.sbcglobal.net] has quit. (Client Quit)
#283 [04:16] <Galaxy_2Alex> lis, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#284 [04:17] <lis> already done that
#285 [06:49] * Morpheus [~greymagic@irc.urielsalis.me] has quit. (Ping timeout: 180 seconds)
#286 [06:50] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#287 [06:55] * ZeCrownedKing_ [webchat@097-104-190-080.res.bhn.net] has joined #minecrafthelp
#288 [06:57] <ZeCrownedKing_> Im trying to migrate my Minecraft account and even though it says my info is valid on the minecraft account it says it is invalid in import to Mojang
#289 [06:57] <Galaxy_2Alex> ZeCrownedKing_, Have you already submitted an account support request to Mojang?
#290 [06:57] <ZeCrownedKing_> Yes but it seems like they take forever
#291 [06:58] <Galaxy_2Alex> ZeCrownedKing_, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#292 [06:59] * Joel [webchat@r49-3-19-195.cpe.vividwireless.net.au] has joined #minecrafthelp
#293 [06:59] * ZeCrownedKing_ [webchat@097-104-190-080.res.bhn.net] has quit. (Client Quit)
#294 [06:59] <Joel> Hi, I'm unable to login to my account. I think someone has stolen it and changed the email address
#295 [06:59] * Joel is now known as Guest3218
#296 [06:59] <Galaxy_2Alex> Guest3218, Have you already submitted an account support request to Mojang?
#297 [06:59] <Guest3218> I tried but I didnt get any responses
#298 [07:00] <Galaxy_2Alex> Guest3218, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#299 [07:00] <Guest3218> my name just changed from Joel
#300 [07:00] * ZeCrownedKing_ [webchat@097-104-190-080.res.bhn.net] has joined #minecrafthelp
#301 [07:01] <Guest3218> ok I launched my request on 27th of March
#302 [07:01] <Guest3218> Do I just need to wait for a couple more weeks?
#303 [07:01] <Galaxy_2Alex> Guest3218, Should be no longer than two weeks.
#304 [07:02] <ZeCrownedKing_> Im also wondering is there a way to bypass the security questions without signing into you email, I know 2 out of 3 them and cant get the third one correct
#305 [07:02] <Guest3218> Is there anyway to expedite my ticket and actually get a response? the only communication channel I have is via email, and I just get the automatic response
#306 [07:02] <Galaxy_2Alex> ZeCrownedKing_, I don't think there is.
#307 [07:02] <Galaxy_2Alex> Guest3218, There is a way to get a reply: Wait for them to answer.
#308 [07:02] <Guest3218> lol
#309 [07:02] <Guest3218> great customer service
#310 [07:02] * ZeCrownedKing_ [webchat@097-104-190-080.res.bhn.net] has quit. (Client Quit)
#311 [07:03] <Guest3218> been waiting over 3 weeks
#312 [07:03] <Galaxy_2Alex> Guest3218, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal.
#313 [07:04] * heyhey [webchat@cpe-124-183-98-198.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#314 [07:05] * heyhey [webchat@cpe-124-183-98-198.qb02.qld.asp.telstra.net] has quit. (Client Quit)
#315 [07:07] * Keenain [webchat@112.100-132-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#316 [07:08] <Keenain> Hi, my minecraft seems to be crashing at a certain percentage when opening a new world? It then goes back to the launcher saying an "unexpected issue has occured"
#317 [07:08] <Galaxy_2Alex> ??> Keenain av/adwcleaner
#318 [07:08] <Absol> Keenain: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#319 [07:08] <Absol> Keenain: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#320 [07:08] <Keenain> I have already done that
#321 [07:08] <Keenain> I did that yesterday
#322 [07:09] <Galaxy_2Alex> Keenain, Disable VBOs in your video settings.
#323 [07:09] <Keenain> Will do now
#324 [07:12] <Keenain> Same issue, crashed at 64% into the loading
#325 [07:12] <Galaxy_2Alex> ??> lead_pipe23_ launcher/log
#326 [07:12] <Absol> lead_pipe23_: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#327 [07:12] <Keenain> Shall I upload the log
#328 [07:12] <Galaxy_2Alex> Keenain, Please copy the log after the game has crashed.
#329 [07:14] <Keenain> https://paste.gg/p/anonymous/b8daf6eb667a49e2ba6294be768f1d9d
#330 [07:14] <Galaxy_2Alex> Keenain, Follow the instructions in the yellow box: https://bugs.mojang.com/browse/MC-74465
#331 [07:19] <Keenain> It seems to be working, thank you very much!
#332 [07:19] <Keenain> It seems to be working, thank you very much!
#333 [07:20] * Keenain [webchat@112.100-132-109.adsl-dyn.isp.belgacom.be] has left #minecrafthelp
#334 [07:51] * afosterchild [webchat@c-76-119-93-31.hsd1.me.comcast.net] has joined #minecrafthelp
#335 [07:55] <afosterchild> I've been received the error "World Stuck in PENDING_SLOT_OPTIONS_UPDATE" on my realm for 68 hours. I've tried closing minecraft, logging out, restarting my computer, changing my internet, restoring the world and creating a new world. Nothing!
#336 [07:57] <Galaxy_2Alex> afosterchild, Have you already submitted an account support request to Mojang?
#337 [07:59] <afosterchild> Yes, but they are answering tickets from March 16th so I don't know when I'll ever hear back from them.
#338 [07:59] <Galaxy_2Alex> afosterchild, You will have to wait for them to answer.
#339 [08:00] <afosterchild> :/
#340 [08:00] <Galaxy_2Alex> afosterchild, If they don't do it automatically, make sure you ask them to extend your Realm for the amount of time you have been unable to use it.
#341 [08:02] <afosterchild> Yeah, I was giving realms a chance for the first time and got to use my server for 2-3 days before this happened. Now I won't get to use it for basically the entire duration I paid for? Definitely going to be asking for a refund and moving back to external servers.
#342 [08:03] <afosterchild> Thanks anyway.
#343 [08:03] <Galaxy_2Alex> afosterchild, You're welcome, have a nice day.
#344 [08:03] * afosterchild [webchat@c-76-119-93-31.hsd1.me.comcast.net] has quit. (Quit: webchat.esper.net)
#345 [08:04] * Lord_of_Life [~Lord@77.28.171.125] has joined #minecrafthelp
#346 [08:07] * charchu [webchat@162-197-9-174.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#347 [08:07] <charchu> i need help
#348 [08:07] <Galaxy_2Alex> charchu, How can we help?
#349 [08:08] <charchu> every time i try to play minecraft it says Unable to save download. return3.ogg
#350 [08:08] <Galaxy_2Alex> ??> charchu error/download
#351 [08:08] <Absol> charchu: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#352 [08:08] <charchu> huh
#353 [08:09] <charchu> is something i can do to fix that
#354 [08:09] <Galaxy_2Alex> charchu, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#355 [08:09] <charchu> idle4.ogg
#356 [08:10] <charchu> that the username
#357 [08:10] <charchu> of my file hold on
#358 [08:11] <Galaxy_2Alex> charchu, If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#359 [08:11] <charchu> captaindonut101
#360 [08:11] <charchu> My username is captaindonut101
#361 [08:11] <Galaxy_2Alex> charchu, Please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#362 [08:14] <charchu> captaindonut101
#363 [08:14] <charchu> hello
#364 [08:14] <charchu> ??
#365 [08:14] <Galaxy_2Alex> charchu, ...I didn't ask for your username.
#366 [08:14] <Galaxy_2Alex> charchu, Did you follow the instructions?
#367 [08:14] <charchu> yes u did
#368 [08:15] <charchu> if u scroll up you asked for it
#369 [08:15] <Galaxy_2Alex> charchu, I told you to ignore any messages starting with "??>".
#370 [08:15] <Galaxy_2Alex> charchu, And then to only follow instructions that start with your IRC username.
#371 [08:16] <Galaxy_2Alex> charchu, Please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#372 [08:16] <charchu> captaindonut101
#373 [08:16] <Galaxy_2Alex> charchu, https://minecraftirc.net/support-articles/known-incompatible-software/
#374 [08:16] <charchu> ik that but what do i do on that website
#375 [08:16] <Galaxy_2Alex> charchu, It lists all software that is incompatible with Minecraft.
#376 [08:17] <charchu> do u have any in mind thta might help me out
#377 [08:17] <Galaxy_2Alex> charchu, Check if you have any of those programs, and uninstall them.
#378 [08:17] <Galaxy_2Alex> charchu, The list is on this website: https://minecraftirc.net/support-articles/known-incompatible-software/
#379 [08:19] * charchu [webchat@162-197-9-174.lightspeed.ltrkar.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#380 [08:31] * OKEJ [webchat@37.30.25.89.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#381 [08:31] <OKEJ> OKEJ
#382 [08:31] <Galaxy_2Alex> OKEJ, Hello
#383 [08:32] <OKEJ> HI
#384 [08:35] <OKEJ> POLSKA?
#385 [08:35] <Galaxy_2Alex> OKEJ, This channel only operates in English.
#386 [08:35] <OKEJ> YES
#387 [08:35] <OKEJ> HELP MINECRAFT ME
#388 [08:37] <Galaxy_2Alex> OKEJ, Please don't shout.
#389 [08:37] <Galaxy_2Alex> OKEJ, How can we help?
#390 [08:37] <OKEJ> HELP ME MINECRAFY
#391 [08:39] * jack_rosatelli [webchat@toroon2638w-lp130-08-184-147-11-24.dsl.bell.ca] has joined #minecrafthelp
#392 [08:39] <jack_rosatelli> hey!
#393 [08:40] <jack_rosatelli> i need help guys
#394 [08:40] <Galaxy_2Alex> jack_rosatelli, How can we help?
#395 [08:41] <jack_rosatelli> so back in 2013 i bought minecraft and i took a break a while after (at that time i played on mac) and now i got my new pc and would love to play again but it says i have to buy minecraft again even tho i have bought it
#396 [08:41] <Galaxy_2Alex> jack_rosatelli, Make sure you are using the correct email address to log in.
#397 [08:41] <jack_rosatelli> i am for sure
#398 [08:41] <Galaxy_2Alex> jack_rosatelli, Have you already submitted an account support request to Mojang?
#399 [08:42] <jack_rosatelli> no
#400 [08:42] <jack_rosatelli> how do i do that
#401 [08:42] <Galaxy_2Alex> jack_rosatelli, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#402 [08:42] <Galaxy_2Alex> ??> jack_rosatelli account/trans-id
#403 [08:42] <Absol> jack_rosatelli: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#404 [08:42] <Galaxy_2Alex> ??> jack_rosatelli account/send-email
#405 [08:42] <Absol> jack_rosatelli: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#406 [08:42] <Absol> jack_rosatelli: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#407 [08:43] <jack_rosatelli> i cant find my transaction id because its my dads email i purchased it on
#408 [08:43] <Galaxy_2Alex> jack_rosatelli, There are ways to recover it, check the link Absol gave you.
#409 [08:45] <jack_rosatelli> no way i can find it i have to do something with brain tree
#410 [08:45] <jack_rosatelli> is there anything else i can do
#411 [08:45] <Galaxy_2Alex> jack_rosatelli, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#412 [08:45] <jack_rosatelli> i know my usernames
#413 [08:45] <jack_rosatelli> i know everyone i used
#414 [08:46] <jack_rosatelli> oh
#415 [08:46] <jack_rosatelli> how do i contact brain tree
#416 [08:46] <Galaxy_2Alex> jack_rosatelli, Sorry, not Braintree - Mojang. Contact them with that information.
#417 [08:46] <jack_rosatelli> what would that do
#418 [08:47] <Galaxy_2Alex> jack_rosatelli, They may be able to verify account ownership in a different way.
#419 [08:47] <jack_rosatelli> how do i contact them i already sent them an email
#420 [08:47] <jack_rosatelli> should i try migrating my account to mojang
#421 [08:48] * AsianPotato [webchat@pool-72-94-80-12.phlapa.fios.verizon.net] has joined #minecrafthelp
#422 [08:48] <Galaxy_2Alex> jack_rosatelli, So you did already send them an account support request before coming here?
#423 [08:48] <AsianPotato> My code won't redeem for minecraft and it says that it is invalid, what should i do?
#424 [08:48] <jack_rosatelli> i said can u help me get my minecraft back to them
#425 [08:49] <Galaxy_2Alex> AsianPotato, Where did you buy the code from?
#426 [08:49] <AsianPotato> amazon
#427 [08:49] <Galaxy_2Alex> jack_rosatelli, You will need to contact Mojang.
#428 [08:49] <jack_rosatelli> i gotta go
#429 [08:49] <jack_rosatelli> thanks anyway
#430 [08:49] * jack_rosatelli [webchat@toroon2638w-lp130-08-184-147-11-24.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#431 [08:49] <Galaxy_2Alex> AsianPotato, Have you triple-checked if the code is correct?
#432 [08:50] <AsianPotato> yes
#433 [08:50] <Galaxy_2Alex> AsianPotato, Make sure you aren't connected to any VPN - also make sure you are using your own Home Wifi.
#434 [08:51] <AsianPotato> ok
#435 [08:55] * Biggie [webchat@75-135-28-118.dhcp.krny.ne.charter.com] has joined #minecrafthelp
#436 [08:56] <Biggie> i try and log in but it says Failed to download file. mixin-0.7.1-SNAPSHOT.jar
#437 [08:56] <Galaxy_2Alex> Biggie, Are you using mods?
#438 [08:56] <Biggie> im traying to
#439 [08:56] <Galaxy_2Alex> ??> Biggie mods
#440 [08:57] <Absol> Biggie: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#441 [08:57] <Absol> Biggie: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#442 [08:57] * Biggie [webchat@75-135-28-118.dhcp.krny.ne.charter.com] has quit. (Client Quit)
#443 [09:13] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#444 [09:30] * FireLight [webchat@162.218.40.75] has joined #minecrafthelp
#445 [09:32] <FireLight> My mc pe is not working the way it usually does my hotbar is not there its just a bit but not really and im used to it being there and my controls seem the same and I want to get it back so I can see it
#446 [09:33] * FireLight [webchat@162.218.40.75] has quit. (Client Quit)
#447 [09:39] * m [webchat@wsip-98-179-62-20.ks.ks.cox.net] has joined #minecrafthelp
#448 [09:40] <m> I can't log in, i bought and played the game in like 2011 or 2012 on pc. When I try to do password reset, I never get the email.
#449 [09:40] <Galaxy_2Alex> m, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#450 [09:41] <m> Already did that, I sent in customer support ticket. Was hoping this way would help me faster.
#451 [09:41] <Galaxy_2Alex> m, The email specifically says that this channel is for tech support only, not for account support.
#452 [09:42] <m> if there is account migration issues that would be a technical problem.
#453 [09:43] <m> The email specifically says this "There’s also a help chat where volunteer helpers from our community can help out with technical issues, you can join the chat at: http://minecraftirc.net/minecrafthelp/landing/"
#454 [09:43] * m [webchat@wsip-98-179-62-20.ks.ks.cox.net] has quit. (Client Quit)
#455 [09:58] * FXvirus [webchat@host86-128-93-9.range86-128.btcentralplus.com] has joined #minecrafthelp
#456 [09:58] <FXvirus> hello
#457 [09:58] <Galaxy_2Alex> FXvirus, Hello
#458 [09:58] <FXvirus> when i launch 1.13 it works perfectly fine but when i try launching any other version it doesn't launch the game
#459 [09:58] <Galaxy_2Alex> FXvirus, What does it say when you try?
#460 [09:59] <FXvirus> nothing i launch 1.12 the launcher closes but the game doesnt open
#461 [09:59] <Galaxy_2Alex> ??> FXvirus launcher/log
#462 [09:59] <Absol> FXvirus: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#463 [09:59] <FXvirus> ok
#464 [10:01] <FXvirus> can i have the link to pastebin please?
#465 [10:02] <Galaxy_2Alex> FXvirus, It's on the page I linked.
#466 [10:02] <FXvirus> ok
#467 [10:04] * Drumond [webchat@bbb50d5a.virtua.com.br] has joined #minecrafthelp
#468 [10:04] <FXvirus> i cant copy all the text it doesnt work
#469 [10:04] <Drumond> Ok
#470 [10:04] <Galaxy_2Alex> FXvirus, Make sure the Poster field is filled out.
#471 [10:04] <Drumond> I have a question
#472 [10:04] <FXvirus> ?
#473 [10:05] <Drumond> Im brazilia, so I dont iknow how to say english very well ok?
#474 [10:05] <Galaxy_2Alex> Drumond, Sure.
#475 [10:05] <FXvirus> when i press ctrl a it only copys what i can see
#476 [10:05] <Drumond> Ok
#477 [10:05] <Drumond> So
#478 [10:06] <Drumond> Do you prefer to me, try to say in english or em portuguese?
#479 [10:06] <Drumond> *in
#480 [10:06] <Galaxy_2Alex> Drumond, This channel only operates in English.
#481 [10:06] <Drumond> Have other channel Brazilian?
#482 [10:06] * Gizmo0603 [webchat@cpc119870-nrwh12-2-0-cust199.4-4.cable.virginm.net] has joined #minecrafthelp
#483 [10:06] <FXvirus> i cant coppy all the text
#484 [10:07] <Galaxy_2Alex> FXvirus, I need the full text please. Use a different pasting website if you must.
#485 [10:07] <Gizmo0603> hi, i require a bit of help. i am currently trying to play with some friends on a 1.14 pre-release server but i keep getting "Process crashed with exit code -805306369"
#486 [10:07] <FXvirus> no i cant copy all the text out of the game output
#487 [10:08] <Galaxy_2Alex> FXvirus, Ctrl+A, Ctrl+C
#488 [10:08] <FXvirus> i do ctrl a but it only selects the bit that i can see
#489 [10:08] <Galaxy_2Alex> ??> Gizmo0603 av/adwcleaner
#490 [10:08] <Absol> Gizmo0603: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#491 [10:08] <Absol> Gizmo0603: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#492 [10:08] <Galaxy_2Alex> FXvirus, Pretty sure it selects all of it, you just can't see it.
#493 [10:08] <FXvirus> hmm ok
#494 [10:09] <Drumond> I tried to make the mojang account transfer, but I had loaned my account to my friend, now I do not know the username and password, however I have emails talking about user Etiel_Gamers and BRINQ3DO
#495 [10:09] <Galaxy_2Alex> Drumond, Have you already submitted an account support request to Mojang?
#496 [10:09] <FXvirus> thats all it coppied https://paste.ubuntu.com/p/QK5ZdMvxmz/ there is more tho
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#498 [10:09] <Drumond> Yes, and they sent me an e-mail saying to come here.
#499 [10:10] <Galaxy_2Alex> Drumond, No, that is not what the email said. The email told you to wait for them to answer, which is what you have to di.
#500 [10:10] <Drumond> Oh ok
#501 [10:10] <Drumond> Thank u
#502 [10:11] <FXvirus> Alex i cant copy all of it
#503 [10:11] <Galaxy_2Alex> ??> FXvirus launcher/log-txt
#504 [10:11] <Absol> FXvirus: We need to see your full launcher log, which is created in the game directory.
#505 [10:11] <Absol> FXvirus: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#506 [10:11] <FXvirus> i know i cant coppy all of it
#507 [10:11] <Galaxy_2Alex> FXvirus, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#508 [10:12] <FXvirus> ok
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#511 [10:13] <FXvirus> there https://paste.ubuntu.com/p/qTx53p9zxJ/
#512 [10:14] <Galaxy_2Alex> FXvirus, Run the game as Administrator.
#513 [10:15] <FXvirus> i had a problem a week ago where i couldn't launch any instance they told me to launch the game as administrator and then i could play of them for about a week but now when i launch as admin i can only play 1.13
#514 [10:16] <FXvirus> hello?
#515 [10:17] <Galaxy_2Alex> FXvirus, The log says that the launcher isn't running with Administrator rights.
#516 [10:17] <FXvirus> hmm let me try again
#517 [10:18] <FXvirus> ok launched 1.12 as administrator and the game still didng launch
#518 [10:18] <FXvirus> load*
#519 [10:18] <FXvirus> idk
#520 [10:18] <Galaxy_2Alex> ??> FXvirus win/reinst
#521 [10:18] <Absol> FXvirus: You may need to reinstall the locally installed files that Minecraft puts into place.
#522 [10:18] <Absol> FXvirus: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#523 [10:18] <Galaxy_2Alex> ??> FXvirus launcher/reinst/win
#524 [10:18] <Absol> FXvirus: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#525 [10:18] <Absol> FXvirus: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#526 [10:18] <FXvirus> ohh god
#527 [10:18] <FXvirus> ok
#528 [10:20] <FXvirus> omg i just closed the launcher using task manager and the game launched 1 second
#529 [10:22] <FXvirus> hmm ok if i launch the game then i close the launcher, then i close the launcher through task manager it seems to load the game
#530 [10:23] <FXvirus> minecraft is an odd game
#531 [10:23] <FXvirus> xD
#532 [10:24] <FXvirus> well thankyou anyway if the game breaks again i will try that
#533 [10:24] <FXvirus> thanks
#534 [10:53] * theolitius1989 [webchat@ip565f399e.direct-adsl.nl] has joined #minecrafthelp
#535 [10:57] * jacob5009 [webchat@cpe-98-24-155-60.carolina.res.rr.com] has joined #minecrafthelp
#536 [10:58] <jacob5009> its been nearly a week since i contacted minecraft and still no reply
#537 [10:58] <Galaxy_2Alex> jacob5009, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#538 [10:59] <jacob5009> well i guess they skipped over me
#539 [11:00] <Galaxy_2Alex> jacob5009, No, they have not.
#540 [11:01] <jacob5009> they're replying to cases received on march 16, they received my case on the 13th
#541 [11:01] <Galaxy_2Alex> jacob5009, of April.
#542 [11:02] <jacob5009> oh
#543 [11:02] <jacob5009> my bad
#544 [11:03] <jacob5009> so estimated wait time of 1-2 months i guess
#545 [11:03] <Galaxy_2Alex> jacob5009, 4-5 weeks right now unfortunately.
#546 [11:04] <Galaxy_2Alex> jacob5009, We were told it's going to get better, but it's not.
#547 [11:06] <theolitius1989> are you serious about that ticket time, i do have problems myself with old acount. after years of not playing the game since microsoft took over wanted to start a realm again, we all gathered cash for it to pay for a year, i tried to login only to see realms where blocked because of age restriction, cannot do that part with credit card, since i my
#548 [11:06] <theolitius1989> country those are not available. so i guess my only option is to rebuy the game again....
#549 [11:06] <Galaxy_2Alex> theolitius1989, Contact Mojang - Make sure you mention the wait time, they will add the lost time or refund it.
#550 [11:09] <theolitius1989> already did send a ticket, but 2 months ticket time.... i know modpacks with faster service.... for me i just want to play realms, so my best option is to buy the game again on a secundary email, but i kinda wonder where they got that age, my mohjang acount is from 2013 and my date of birth is 2012
#551 [11:10] <Galaxy_2Alex> theolitius1989, Unfortunately, that is something only Mojang can answer.
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#556 [11:44] <Naomi8> I had Minecraft Windows 10 on my old computer, but now I have a MacBook. Do I have to pay for it again on here and start over?
#557 [11:45] <Galaxy_2Alex> Naomi8, Did you buy Minecraft on minecraft.net or the Windows Store?
#558 [11:45] <Naomi8> Windows Store
#559 [11:45] <Galaxy_2Alex> Naomi8, That version is not compatible with macOS, sorry.
#560 [11:45] <Galaxy_2Alex> Naomi8, You will have to buy the Java Edition from minecraft.net.
#561 [11:46] <Naomi8> So do I need to pay 30 dollars again and start over?!
#562 [11:46] <Galaxy_2Alex> Naomi8, They are completely seperate versions, yes.
#563 [11:47] <Naomi8> Oh my gosh okay
#564 [11:47] <Naomi8> One last thing:
#565 [11:47] <Naomi8> What are the differences?
#566 [11:48] <Galaxy_2Alex> Naomi8, There are a few more features than in the "Bedrock Edition" (full list can be found on the Wiki). Also, the modding capabilities are a lot greater.
#567 [11:48] <Galaxy_2Alex> Naomi8, However, there is no cross-play between Java Edition and Bedrock Edition, and for some users, the Java Edition performs worse.
#568 [11:49] <Naomi8> Okay
#569 [11:49] <Naomi8> Thanks bye
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#574 [12:27] <Nick> Hi there. What could cause problems for a server to load skins and skulls?
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#577 [12:37] * Ian326 [webchat@host-177-232-84-165.static.metrored.net.mx] has joined #minecrafthelp
#578 [12:38] <Ian326> Hi everybody, could someone tell me if there's a way of knowing each of the servers I have ever joined?
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#580 [12:52] * Dontknow [webchat@x2e7207e9.dyn.telefonica.de] has joined #minecrafthelp
#581 [12:52] <Dontknow> Hi
#582 [12:53] <Lurks> Dontknow hi
#583 [12:55] <Dontknow> I wrote an Ticket bc at the 7th april. I have no answer till now.. the problem is,that i bought a account in the past and dont remember anything. I have just the paymentnumber in an old email. I need the emailadress that i used at the registration.. do you know how long it takes?
#584 [12:58] <Lurks> Dontknow might be few more weeks before they get back to you, they r behind on things
#585 [12:59] <Dontknow> Oh okay, i just think that 12 days are really long
#586 [13:00] <Dontknow> But when this is normal.. thank you :)
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#588 [13:10] * xNiller [webchat@188-177-219-241-cable.dk.customer.tdc.net] has joined #minecrafthelp
#589 [13:11] <xNiller> When i try to connect with minecraft version 1.13.2 it will not load
#590 [13:13] <xNiller> It will load with all other versions of minecraft, but 1,13.2, so how do i make 1.13.2 to work?
#591 [13:14] <Lurks> xNiller do you get any error message & what is it?
#592 [13:17] <xNiller> Not in the first place, it will first of all freeze, and when i try to close the browser i will return to minecraft and it says that a problem has been found or something
#593 [13:19] <xNiller> So not exactly a error message, but just that "a problem has emerged, we are sorry"
#594 [13:23] <CapFan67> xNiller, Hold tight. I'll be on in just a few minuts.
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#598 [13:28] <CapFan67> xNiller, ok. Hi.
#599 [13:28] * Mohud [webchat@bb24b2a6.virtua.com.br] has joined #minecrafthelp
#600 [13:28] <xNiller> Hello
#601 [13:29] <CapFan67> xNiller, If you don't get any error other than "not responding", that's usually incompatible software. Shall we look at what's loaded:
#602 [13:29] <Mohud> hi
#603 [13:29] <Mohud> my minecraft
#604 [13:29] <CapFan67> ??> xNiller tools/hjt
#605 [13:29] <Absol> xNiller: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#606 [13:29] <Absol> xNiller: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#607 [13:29] <CapFan67> Mohud, Hi.
#608 [13:29] <Mohud> My minecraft is crashing when I open it.
#609 [13:29] <Mohud> My minecraft is crashing when I open it.
#610 [13:29] <CapFan67> Mohud, Does the launcher crash, or does the game crash when you press play?
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#620 [13:31] * StarMarine60444 [webchat@ip174-69-158-26.br.br.cox.net] has joined #minecrafthelp
#621 [13:31] <Mohud> ?
#622 [13:31] <Mohud> yes
#623 [13:32] <CapFan67> xNiller, When you're making your paste, be sure to put something in the "poster" field.
#624 [13:32] <StarMarine60444> hey guys, there is this really annoying bug that keeps happening to me while starting up minecraft. I start it up and it instantly crashes.
#625 [13:32] <StarMarine60444> please help me if u can.
#626 [13:32] <CapFan67> Mohud, That was a multiple choice question. Is the launcher crashing? Or is the client crashing (after you press play)?
#627 [13:32] <StarMarine60444> thanks
#628 [13:32] <Mohud> Do you know how to solve this?
#629 [13:32] <Lurks> StarMarine60444 any anti-virus/VPN? disable and try again
#630 [13:32] <CapFan67> StarMarine60444, Do you get an error number or description, or just "not responding"?
#631 [13:32] <Mohud> yes my launcher crashing
#632 [13:33] <StarMarine60444> i press play and it launches then brings me back to ht elauncher and says game crash
#633 [13:33] <CapFan67> Mohud, What error do you see when it crashes?
#634 [13:33] <StarMarine60444> it says not responding
#635 [13:33] <CapFan67> StarMarine60444, does the game crash dialog have a "more details" button?
#636 [13:33] <Mohud> I open the game I enter my world is it crash until when I go into servers it crash
#637 [13:34] <StarMarine60444> i dont think so
#638 [13:34] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#639 [13:34] <xNiller> https://paste.ubuntu.com/p/7YYChJCRyJ/ Like this?
#640 [13:34] <CapFan67> StarMarine60444, Ok, "not responding". That's usually caused by incompatible software. We can look at what's running and see if you have any:
#641 [13:34] <CapFan67> ??> StarMarine60444 tools/hjt
#642 [13:34] <Absol> StarMarine60444: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#643 [13:34] <Absol> StarMarine60444: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#647 [13:35] <Mohud> what
#648 [13:35] <Mohud> xniller
#649 [13:35] <CapFan67> xNiller, You have both Overwolf and Discord. the Overlay of these programs cause an issue like yours. Uninstall or disable the overlay in both programs and test again.
#650 [13:36] <xNiller> I will try that
#651 [13:36] <CapFan67> Mohud, Let's look at the error. Please follow Absol's instructions:
#652 [13:36] <CapFan67> ??> Mohud launcher/log
#653 [13:37] <Absol> Mohud: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#654 [13:37] <Mohud> ok
#655 [13:37] <StarMarine60444> here it is https://paste.ubuntu.com/p/kGrNDGVsxZ/
#656 [13:38] <Mohud> ok
#657 [13:38] <Mohud> wait
#658 [13:38] <StarMarine60444> thanks for helping
#659 [13:38] <CapFan67> StarMarine60444, You have Discord installed. In the settings, disable the overlay and test the game again.
#660 [13:39] <StarMarine60444> ???
#661 [13:39] <CapFan67> StarMarine60444, Looking at your running process report, I see you have discord running. The discord overlay causes game crashes and "not responding" states.
#662 [13:39] <xNiller> It worked, thank you for helping me Capfan67
#663 [13:39] <CapFan67> StarMarine60444, Click the gear and pick Overlay in the settings. Move the slider to disable.
#664 [13:39] <CapFan67> xNiller, Outstanding. Enjoy!
#665 [13:40] <Lurks> also bytefence on StarMarine
#666 [13:40] * xNiller [webchat@188-177-219-241-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#667 [13:40] <CapFan67> StarMarine60444, Bytefence certainly causes issues, though with downloading updates. It's useful to get rid of it, though it won't solves a crashing issue (unless your crash is a download failure).
#668 [13:40] <Lurks> ok, just saw another anti-virus software in his PC, how many does he have...
#669 [13:41] <CapFan67> Lurks, I see Bytefence and Avast.
#670 [13:42] <Lurks> "McAfee Security Scan"+CapFan67
#671 [13:42] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
#672 [13:42] <CapFan67> Lurks, Hmm.. Our scanning tool must have missed that. Thanks.
#673 [13:43] <Mohud> bro
#674 [13:43] <Mohud> my game crash
#675 [13:43] <Mohud> https://paste.ubuntu.com/p/Mqgft5hd8c/
#676 [13:44] <Mohud> ?
#677 [13:44] <Mohud> know how to solve?
#678 [13:46] <Mohud> +CapFan67 know how to solve?
#679 [13:46] <Mohud> https://paste.ubuntu.com/p/Mqgft5hd8c/
#680 [13:46] <CapFan67> Mohud, Your java environment is crashing. It's not obvious what the problem is. I'm looking at related issues now.
#681 [13:48] <CapFan67> Mohud, Looks like the most likely cause is corrupted assets. Absol will give you instructions to re-download the assets and libraries:
#682 [13:48] <CapFan67> ??> Mohud win/reinst
#683 [13:48] <StarMarine60444> im so sorry ik im being dumb but when i go to setting i cant find overlay
#684 [13:48] <Absol> Mohud: You may need to reinstall the locally installed files that Minecraft puts into place.
#685 [13:48] <Absol> Mohud: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#686 [13:48] <Mohud> ok
#687 [13:48] <CapFan67> StarMarine60444, Stand by. I'll take a screenshot
#688 [13:48] <StarMarine60444> thanks
#689 [13:49] <CapFan67> StarMarine60444, https://i.imgur.com/ztclF1s.png
#690 [13:49] <Mohud> I'm Brazilian, and my English is bad.
#691 [13:50] <CapFan67> ??> Mohud lang/pt
#692 [13:50] <Absol> Mohud: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
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#694 [13:52] <scarselletta> i cant log in my count
#695 [13:52] <scarselletta> the server dont conect
#696 [13:52] <CapFan67> scarselletta, what happens when you try?
#697 [13:54] <scarselletta> the launcher says that i cant connect to the server
#698 [13:54] <CapFan67> scarselletta, Have you run any alt-account software lately? Those play havoc with your login server access. If so, we can help you clean up the mess.
#699 [13:55] <CapFan67> scarselletta, If you're not sure, we can run a tool to create a report of running/installed software and check.
#700 [13:55] <Mohud> lang/pt
#701 [13:56] <CapFan67> Mohud, The short story is, I'll need to see your log/game-output and find the error to help you. I need to know what error you get when it crashes.
#702 [13:57] <Mohud> when my game crash he says he has a mistake
#703 [13:57] <Mohud> He kind of closes alone when I'm playing.
#704 [13:58] <CapFan67> Mohud, That's a general description. I need the error. It will be in the log. I gave you instructions to provide us with the log. Do you need the instructions again?
#705 [13:58] <scarselletta> i not sure if i run any alt conut
#706 [13:58] <Mohud> https://paste.ubuntu.com/p/Mqgft5hd8c/
#707 [13:58] <CapFan67> scarselletta, Ok, let's use the tool to see if you have any incompatible software or gremlins running about:
#708 [13:58] <CapFan67> ??> scarselletta tools/hjt
#709 [13:58] <Mohud> I already sent my log
#710 [13:58] <Absol> scarselletta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#711 [13:58] <Absol> scarselletta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#712 [13:59] <Mohud> I already sent my log
#713 [13:59] <Mohud> https://paste.ubuntu.com/p/Mqgft5hd8c/
#714 [13:59] <StarMarine60444> so i went to discord and i went to settings, and there was no option for overlay.
#715 [13:59] <CapFan67> Mohud, I'm sorry. Too many conversations. Yes, I did see your error. You were moved forward to resetting your install. Do you need the reset instructions again?
#716 [13:59] <CapFan67> Mohud, I'm sorry. Too many conversations. Yes, I did see your error. You were moved forward to resetting your install. Do you need the reset instructions again?
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#718 [14:00] <Mohud> yes
#719 [14:00] <CapFan67> StarMarine60444, "Overlay" is missing from the list on the left? ...that's really weird.
#720 [14:00] <StarMarine60444> yeah its not in the left
#721 [14:00] <CapFan67> ??> Mohud win/reinst
#722 [14:00] <Absol> Mohud: You may need to reinstall the locally installed files that Minecraft puts into place.
#723 [14:00] <Absol> Mohud: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#724 [14:00] <Mohud> ok
#725 [14:01] <CapFan67> Mohud, Basically, remove everything in your .minecraft folder except for saves (if you have any worlds you want to keep).
#726 [14:01] <Mohud> ok
#727 [14:01] <CapFan67> StarMarine60444, Can you end/stop discord completely (including in the tray), and test? If Discord isn't the issue, we move to Antivirus (the next most likely cause).
#728 [14:02] * Mohud [webchat@bb24b2a6.virtua.com.br] has quit. (Quit: webchat.esper.net)
#729 [14:03] <StarMarine60444> ok i closed it
#730 [14:04] <StarMarine60444> how do i test?
#731 [14:04] <StarMarine60444> the same thing as before?
#732 [14:04] <CapFan67> StarMarine60444, Yeah, just run the game.
#733 [14:04] <StarMarine60444> ok
#734 [14:05] <CapFan67> StarMarine60444, ...and again, this all assumes you're getting no error numbers or description, just "not responding".
#735 [14:05] * Klobko [webchat@84-245-120-7.dynamic.swanmobile.sk] has joined #minecrafthelp
#736 [14:06] <Klobko> Hello, i was instructed to come here to get help about my PC not being able to handle VBOs
#737 [14:06] <scarselletta> @absol cuan puse aceptar no aparecio elsengundo cartel
#738 [14:07] <CapFan67> Klobko, Do you have a DxDiag for us, or do you need instructions to produce one?
#739 [14:07] <Klobko> well, instructions would be nice
#740 [14:08] <CapFan67> scarselletta, If you dont see the scan and log button, click main menu.
#741 [14:08] <CapFan67> ??> Klobko win/dxdiag
#742 [14:08] <Absol> Klobko: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#743 [14:08] <StarMarine60444> i pressed play and after awhile it brought me back to the launch and said game crash
#744 [14:08] * ted [webchat@cpe-74-129-4-30.kya.res.rr.com] has joined #minecrafthelp
#745 [14:08] <Klobko> Alright, i get back to you with the report
#746 [14:09] <CapFan67> StarMarine60444, Did the game crash dialog have any information or a "more details" button?
#747 [14:09] <StarMarine60444> no
#748 [14:09] * ted [webchat@cpe-74-129-4-30.kya.res.rr.com] has quit. (Client Quit)
#749 [14:09] <scarselletta> @Absol https://paste.ubuntu.com/p/tVM6mbgjY7/
#750 [14:10] <CapFan67> StarMarine60444, Ok. I see that you have 3 different antivirus software installed. Generally this is a bad idea. Specifically, Bytefence and Mcafee are know to interfere with downloading and running Minecraft. I can provide instructions for removing both:
#751 [14:10] <StarMarine60444> ok
#752 [14:10] <CapFan67> ??> StarMarine60444 av/mcafee/uninstall
#753 [14:10] <Absol> StarMarine60444: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#754 [14:11] <CapFan67> ??> StarMarine60444 av/bytefence
#755 [14:11] <Absol> StarMarine60444: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#756 [14:12] <CapFan67> scarselletta, It appears you're behind a proxy service. Mojang blocks logins from most proxy and VPN services. Disable your proxy and test.
#757 [14:12] <Klobko> @absol am i supposed to paste the report here
#758 [14:12] <CapFan67> Klobko, After you create the paste, give is the link to the new page.
#759 [14:12] * Nimbl3 [webchat@cpe-74-141-3-21.neo.res.rr.com] has joined #minecrafthelp
#760 [14:15] <Klobko> Alright i got the report
#761 [14:15] <Klobko> am i supposed to post it here
#762 [14:15] <CapFan67> Klobko, Post the link here.
#763 [14:15] <Klobko> https://paste.ubuntu.com/p/xbXMQfD2XT/
#764 [14:16] <scarselletta> gracias
#765 [14:16] * chris [webchat@p2E50C357.dip0.t-ipconnect.de] has joined #minecrafthelp
#766 [14:17] <Klobko> CapFan67 it seems that i have posted a link that doesnt contain all of the text
#767 [14:18] <CapFan67> Klobko, I was just about to ask you to post the full report if you ca.
#768 [14:18] <Klobko> my bad
#769 [14:18] <chris> what do i do when i try to load a modpack and this appears "Unable to save download. jna-4.4.0.jar"
#770 [14:18] <Klobko> https://paste.ubuntu.com/p/RQQ759y2V8/
#771 [14:18] <CapFan67> ??> chris mods
#772 [14:18] <Klobko> this should be the full report
#773 [14:18] <Absol> chris: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#774 [14:18] <Absol> chris: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#775 [14:18] <chris> thanks
#776 [14:19] * chris [webchat@p2E50C357.dip0.t-ipconnect.de] has quit. (Client Quit)
#777 [14:20] <CapFan67> Klobko, Are you crashing when running with VBOs on?
#778 [14:20] <Klobko> yes
#779 [14:20] <Klobko> on all versions
#780 [14:21] <CapFan67> Klobko, Your processor is from 2011. It's not likely to support 1.14 and later, since the VBO option is going to be removed.
#781 [14:22] <Klobko> yeah i see
#782 [14:22] <CapFan67> Klobko, With a desktop the work around is installing a dedicated video card. Not so much an option with a laptop.
#783 [14:23] <Klobko> im sadly on a laptop
#784 [14:23] <CapFan67> Klobko, I wish there were a magic bullet to fix the issue. Sadly, it's a hardware limitation.
#785 [14:23] <Klobko> so my only option is getting a new PC?
#786 [14:24] <CapFan67> Klobko, ..or playing older versions.
#787 [14:24] <Klobko> Ah well. thank you for trying to help me eitherway
#788 [14:24] * Kevymetal [webchat@72.12.89.107] has joined #minecrafthelp
#789 [14:25] <StarMarine60444> mcafee is taking awhile to uninstall, so it might be awhile, srry
#790 [14:26] <Kevymetal> Hi, just had a new hard drive reinstalled in my PC after previous one crashed. Purchased windows 10 edition 2 years ago and cannot for the life of me figure out how to "restore purchase"
#791 [14:26] <Klobko> One more question, with the link i posted. Can someone from the information the link contained do some harm to me? CapFan67
#792 [14:26] <CapFan67> Klobko, Nope. It's just a hardware list.
#793 [14:26] <Klobko> Okay. thank you for your help
#794 [14:31] <StarMarine60444> it is telling me to restart my compter, should i?
#795 [14:32] <StarMarine60444> capfan?
#796 [14:32] * helplogin [webchat@5-231-176-201.ktk-ip.de] has joined #minecrafthelp
#797 [14:33] <CapFan67> StarMarine60444, Yes.
#798 [14:33] <StarMarine60444> restart?
#799 [14:33] <CapFan67> StarMarine60444, Removing security software always requires a restart.
#800 [14:34] <helplogin> hello is there anyone who could help me to solve this problem, I play on a macbook and when I try to log in, it just doesn't do anything, also on the website I log in and when I wanna press log in it just doesn't do anything, nor tells me the password or so is wrong
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#802 [14:40] * StarMarine60444 [webchat@ip174-69-158-26.br.br.cox.net] has quit. (Quit: webchat.esper.net)
#803 [14:43] * Kevymetal [webchat@72.12.89.107] has quit. (Quit: webchat.esper.net)
#804 [14:45] * Klobko [webchat@84-245-120-7.dynamic.swanmobile.sk] has quit. (Quit: webchat.esper.net)
#805 [14:55] * StarMarine60444 [webchat@ip174-69-158-26.br.br.cox.net] has joined #minecrafthelp
#806 [14:55] <StarMarine60444> hey, im back
#807 [14:56] <Lurks> StarMarine60444 welcome back, any issue? xD
#808 [14:56] * rtrax [webchat@84-245-120-7.dynamic.swanmobile.sk] has joined #minecrafthelp
#809 [14:56] <StarMarine60444> is cap here?
#810 [14:57] <CapFan67> StarMarine60444, Semi-here. On a skype conference now.
#811 [14:57] <StarMarine60444> srry for bothering, i uninstalled both, now what do i do?
#812 [14:57] <CapFan67> StarMarine60444, Test. =)
#813 [14:57] <StarMarine60444> ok
#814 [14:57] * rtrax [webchat@84-245-120-7.dynamic.swanmobile.sk] has quit. (Client Quit)
#815 [15:03] <StarMarine60444> hmmmmmm, doesnt work.
#816 [15:04] <StarMarine60444> but its ok =) thanks for your help. i think it might just be my computer
#817 [15:06] <Lurks> StarMarine60444 what spec is your PC? did u play before?
#818 [15:08] <StarMarine60444> i have played on this computer before, and i dont know what my spec is
#819 [15:08] <StarMarine60444> srry
#820 [15:13] <StarMarine60444> i have to go, thanks for ur help
#821 [15:13] <StarMarine60444> =)
#822 [15:16] * Zippymeister [webchat@S0106105611902fcb.cg.shawcable.net] has joined #minecrafthelp
#823 [15:16] <Zippymeister> i lost my email
#824 [15:17] * Zippymeister [webchat@S0106105611902fcb.cg.shawcable.net] has quit. (Client Quit)
#825 [15:18] * ZippyTheZebra [webchat@S0106105611902fcb.cg.shawcable.net] has joined #minecrafthelp
#826 [15:18] <ZippyTheZebra> I lost my email
#827 [15:18] <ZippyTheZebra> and cant change it
#828 [15:20] <Lurks> ZippyTheZebra i think you'll have to contact mojang support with transaction ID & other proof, that you own the account
#829 [15:22] * F3S4T [webchat@95.5.151.85.static.ttnet.com.tr] has joined #minecrafthelp
#830 [15:23] <F3S4T> https://paste.ubuntu.com/p/8GYhhNVcbH/
#831 [15:24] <tyteen4a03> ??> F3S4T tools/hjt
#832 [15:24] <Absol> F3S4T: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#833 [15:24] <Absol> F3S4T: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#834 [15:26] * xXRedBladeXx [webchat@hdsnpq4902w-lp140-01-70-27-222-157.dsl.bell.ca] has joined #minecrafthelp
#835 [15:26] <xXRedBladeXx> My account has been hacked
#836 [15:27] <xXRedBladeXx> hello
#837 [15:27] * xXRedBladeXx [webchat@hdsnpq4902w-lp140-01-70-27-222-157.dsl.bell.ca] has quit. (Client Quit)
#838 [15:28] <F3S4T> Hijackthis gives an error message saying version :P
#839 [15:28] <F3S4T> I don't get what you mean by tools/hjt tyteen4a03
#840 [15:28] <tyteen4a03> F3S4T: read the message sent by Absol
#841 [15:32] * MarcoTw2 [webchat@host139-223-dynamic.60-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#842 [15:32] * ZippyTheZebra [webchat@S0106105611902fcb.cg.shawcable.net] has joined #minecrafthelp
#843 [15:32] <ZippyTheZebra> I cant get in my email
#844 [15:32] <MarcoTw2> Can anyone help me?
#845 [15:33] <MarcoTw2> PLEASE?
#846 [15:34] <MarcoTw2> i need some help please?
#847 [15:45] <Lurks> MarcoTw2 did you not read the information before coming in? explain your issue, someone can get back to you faster
#848 [15:45] * MarcoTw2 [webchat@host139-223-dynamic.60-82-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#849 [15:46] * Anon [webchat@cpe-74-130-134-2.kya.res.rr.com] has joined #minecrafthelp
#850 [15:46] * F3S4T [webchat@95.5.151.85.static.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#851 [15:48] <Anon> Hello there. Does anyone know how to fix this kind of problem? https://textuploader.com/1dstw
#852 [15:48] <Anon> The issue doesn't crash the game outright, but I do believe it causes lag. Trying to kill these entities doesn't actually kill them either, and we even tried completely killing the entire farm and repopulating it but the issue will persist.
#853 [15:49] <CapFan67> ??> Anon mods
#854 [15:49] <Absol> Anon: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#855 [15:49] <Absol> Anon: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#856 [15:49] <Anon> I think part of the problem is that this map is nearly as old as Minecraft itself, and has been converted up to the latest version for 8+ years.
#857 [15:49] <Anon> No we don't use mods. Vanilla MC through and through.
#858 [15:50] <CapFan67> Anon, Ah. It appeared to be modded. My apologies.
#859 [15:51] <CapFan67> Anon, The errors themselves indicate UUID conflicts. I'm not sure there's a good solution, beyond killing the offending entities.
#860 [15:51] <Anon> I mean, many years ago we did stuff with Bukkit and MCEdit and such.
#861 [15:51] <Anon> We've done that but they continue to exist even through a /kill command.
#862 [15:52] * Wolfless [webchat@47-186-82-210.dlls.tx.frontiernet.net] has joined #minecrafthelp
#863 [15:52] <Anon> But yeah these issues exist in vanilla MC now. I think it may be related to the invisible Minecarts and boats we run into as well.
#864 [15:52] * Wolfless [webchat@47-186-82-210.dlls.tx.frontiernet.net] has quit. (Client Quit)
#865 [15:52] * Marc [webchat@e141226.upc-e.chello.nl] has joined #minecrafthelp
#866 [15:52] <CapFan67> Anon, Yeah, this is an in-game world issue. We focus on technical client issues, but that's outside of what we normally do. If it were me, I'd research solutions on the JIRA.
#867 [15:53] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#868 [15:54] <Anon> Link? I've researched it a lot, but there seems to be no solid solutions. Bug tracker reports and all that but they all seem inconclusive.
#869 [15:54] <Marc> can you please help me to change the account name of my son
#870 [15:54] <CapFan67> Anon, JIRA is the bug tracker. http://bugs.mojang.com/
#871 [15:55] <CapFan67> Marc, Players can change their profile name by logging into Mojang.com and looking at the account page.
#872 [15:55] <Anon> Ah, yeah that's what I've already seen, and there's this topic: https://bugs.mojang.com/browse/MC-95649?attachmentOrder=desc
#873 [15:56] <Lurks> Anon that sucks, i have the issue too but it's more recent world, takes much longer to load because of this
#874 [15:56] <Anon> But like I said people have little solution aside from killing them, and since that doesn't work I'm pretty stumped. OP links to an MCEdit filter but MCEdit is so far behind now that it's not going to work on our version 1.13.2 world (I honestly wonder if MCEdit's author is even active anymore).
#875 [15:57] * ducksquad4 [webchat@162-207-135-147.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#876 [15:58] <Anon> @Lurks Yeah I've seen people with more recent MC versions complaining as well, I kinda wonder if it's an issue that's sprung-up with 1.13.2 or something.
#877 [15:58] <ducksquad4> i have an account but i still have to pay?
#878 [15:58] <Marc> I know, but his older brother changed the profile name and now it's not possible for us. But it's an very weird name.
#879 [15:58] <CapFan67> ducksquad4, We'll need a little more background to help. When did you purchase Java Edition?
#880 [15:59] <ducksquad4> idk like last year was the latest
#881 [15:59] <CapFan67> Marc, Ah, yes. There is a 30 day cooldown before you can change it again.
#882 [15:59] <Anon> I've sorta blamed it on the map being so old (like seriously, when we started the map the farlands was still a thing) but perhaps that's not the case and perhaps it's actually an issue with 1.13.2 specifically. That bug report was originally started in 2016 but was reopened in April of this year, so maybe it's an old problem that has sprung back up
#883 [15:59] <Anon> or something.
#884 [15:59] <CapFan67> ducksquad4, What are you seeing that makes you ask if you "have to pay"?
#885 [16:00] <ducksquad4> when i was loging in it asked for my credit card info
#886 [16:00] <Marc> Is there an alternative way to change it ?
#887 [16:00] <CapFan67> ducksquad4, When logging into what? The launcher? A web site?
#888 [16:00] <CapFan67> Marc, Sadly, not that we know of.
#889 [16:00] <ducksquad4> the web site
#890 [16:00] <CapFan67> Marc, Well, not so sadly. It prevents a lot of abuse.
#891 [16:01] <CapFan67> ducksquad4, If you log into Mojang.com and look at the Account page, do you see your Java Edition license? If not, what do you see?
#892 [16:02] <Marc> i know it's meant to be as preventing, but now it's the other way arround. He has been abused by his older brother :-(
#893 [16:03] <ducksquad4> it says im logged in but i still have to pay
#894 [16:03] * Mirko [webchat@ool-44c4ab01.dyn.optonline.net] has joined #minecrafthelp
#895 [16:03] <Marc> well, thanks for you time and help. have a nice easter weekend !
#896 [16:03] <CapFan67> Marc, You too.
#897 [16:04] * Marc [webchat@e141226.upc-e.chello.nl] has quit. (Quit: webchat.esper.net)
#898 [16:04] <CapFan67> ducksquad4, ...I sense you're paraphrasing. What do you see on the Account page? https://account.mojang.com/me
#899 [16:04] <Mirko> Good afternoon. I am having extreme diffculty reactivation a Minecraft Realms subscription for MC Java edition (PC). Every credit card I try to use the payment fails. I have tried on 2 different accounts. I have tried reactivating an old Realms and creating a new one. Minecraft support is useless. I dont know what else to do.
#900 [16:04] <ducksquad4> i click on download then i already did register now im on verify email and it tells me to pay
#901 [16:06] <Anon> Well, I suppose there's no chance of getting a solid solution here, so I'll get out of your hair. I'll report it on Jira even though I know I'm making a duplicate. If nobody there can give any answers then I suppose I'm out of options other than ignoring it and dealing with the lag and hoping that future versions address the issue.
#902 [16:07] <CapFan67> Mirko, We offer technical support for client issues, and as such I'm not an expert on account/purchase issues. Having said that, the usual advice is to avoid using debit or prepaid cards, to contact your bank and authorize international purchases and/or try another funding source such as PayPal.
#903 [16:07] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has quit. (Ping timeout: 180 seconds)
#904 [16:07] <CapFan67> Anon, I'm very sorry that I don't have a magic bullet. Best of luck finding a solution.
#905 [16:07] <Mirko> I would love to use paypal, but I do not see it as a payment option on the mojang website. Is paypal still a viable payment option for a Realms subscription?
#906 [16:07] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has joined #minecrafthelp
#907 [16:08] <Anon> I understand, it's not up your alley. I'm gonna attempt one potential workaround, which is to TP the entity to yourself THEN kill it, but it's just super tedious when dealing with such a long list of them.
#908 [16:08] <CapFan67> Mirko, In my region, if I choose One Time Charge, PayPal is added to the list.
#909 [16:09] <ducksquad4> do i have to have a card to get it free?"
#910 [16:09] <CapFan67> ducksquad4, If you own a license (purchased Java Edition in the past), you don't need to purchase again.
#911 [16:10] <ducksquad4> hold on.
#912 [16:10] <CapFan67> ducksquad4, None of the phrases you've used are on the site, so I don't know what you're seeing. If you suspect your license has been removed from your account, I can provide you with a link to contact Mojang Support.
#913 [16:11] * Mohud [webchat@bb24b2a6.virtua.com.br] has joined #minecrafthelp
#914 [16:12] <Mohud> hello
#915 [16:12] * ducksquad4 [webchat@162-207-135-147.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#916 [16:12] <Mirko> I do see paypal as an option. It doesnt ask for any PayPal information though. When I click purchase it just says 'Error! Sorry, we're unable to process your purchase at this time. Please try again later." I have been getting this error message when I try to use credit cards as well for the last 4 days. Do you know where it would pull my PayP
#917 [16:12] <Mirko> al information from?
#918 [16:12] <Mohud> my error still continues can anyone help me
#919 [16:13] * Anon [webchat@cpe-74-130-134-2.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#920 [16:13] <CapFan67> Mirko, When you click "Proceed to Payment Details>>", it redirects you to the Paypal site.
#921 [16:14] <Mohud> +CapFan67 my error still continues can anyone help me
#922 [16:14] <CapFan67> Mirko, Do you have ad bockers or browser extensions that may block this redirection? On that subject, have you tried making the purchase from your mobile phone to eliminate your PC as the cause?
#923 [16:14] <Mohud> +CapFan67 https://paste.ubuntu.com/p/YW4SQgdh8c/
#924 [16:15] <Mohud> I sent a bug log
#925 [16:15] <Mirko> I dont have a "Proceed to Payment Details" button. All I see is "Purchase"... this is so bizarre. Am I doing something wrong?
#926 [16:15] <Mohud> +CapFan67 https://paste.ubuntu.com/p/YW4SQgdh8c/
#927 [16:16] <CapFan67> Mirko, After I check the dialog box "I have read and agree...", the button changes state.
#928 [16:16] <Mirko> I do use adblock. I have not tried doing it on my phone. I will try both now and report back. Thank you for the suggestions!
#929 [16:17] <Mohud> +CapFan67 can you help me?
#930 [16:17] <mattym> ??> Mohud mods
#931 [16:17] <Absol> Mohud: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#932 [16:17] <Absol> Mohud: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#933 [16:18] <Mohud> i use optifine
#934 [16:19] <Mohud> even without mods it crash
#935 [16:19] <mattym> Mohud, If the game crashes in unmodded 1.13.2, get us a log. Otherwise we cannot assist here and you will have to check with one of the other provided resources.
#936 [16:19] <mattym> Mohud, It also means you did not reinstall the game as instructed earlier.
#937 [16:19] <Mohud> I already reinstalled the game
#938 [16:20] <Mohud> and the error continued
#939 [16:20] <mattym> Mohud, Do it again, do not install any mods. Then get the log from 1.13.2
#940 [16:20] <Mohud> ok
#941 [16:24] <Mirko> Ok so I logged in from my phone, and Internet Explorer (was previously using Google Chrome with adblock). I still dont see a "proceed to payment details" when I click PayPal as the payment option. The only button I see is "purchase".
#942 [16:25] * Emmia [webchat@24-151-108-151.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#943 [16:26] <Mohud> +mattym https://paste.ubuntu.com/p/nNg5tPjtmx/
#944 [16:27] * Patr10ts12 [webchat@c-73-226-129-83.hsd1.nj.comcast.net] has joined #minecrafthelp
#945 [16:27] * Patr10ts12 [webchat@c-73-226-129-83.hsd1.nj.comcast.net] has quit. (Client Quit)
#946 [16:27] <mattym> Mohud, Part of the reinstall means you should have removed all texture/resource packs. From the log, it looks like that hasn't been done. Make sure you remove them and try again.
#947 [16:28] <Mohud> I'm not using resource packs / mods I'm using pure 1.13.2 without any mod
#948 [16:29] <mattym> Mohud, The game is still picking them up, make sure they are none in the folder in .minecraft then restart the game and get the new log.
#949 [16:31] <Emmia> Heyo! I'm looking for help on customizing my Minecraft Java installation. By default, the JRE 1.8.0 r51 is installed in `$MINECRAFT$/runtime/jre-x64`, and I was wondering if there is a way to remove that copy of the JRE and tell Minecraft to run using another JRE somewhere else on my drive. Is this something that is possible to do with the current
#950 [16:31] <Emmia> Minecraft launcher?
#951 [16:31] <Mirko> Am I destined to not be able to purchase a Realms sub ever again?
#952 [16:31] <mattym> Emmia, Yes, one moment.
#953 [16:32] <Mohud> +mattym https://paste.ubuntu.com/p/WkqsR7nGcm/
#954 [16:33] <mattym> Emmia, On the launcher, if you go to the Launch Options tab, and enable the Advanced Settings button. You can then click on your launch profile (Latest Release or whatever you use). In that menu you will have a Java Executable section.
#955 [16:33] <mattym> Emmia, If you turn that on, you can direct it to the standard Java install. Make sure you point it to the javaw.exe file there
#956 [16:33] <mattym> Emmia, And keep in mind you will need to adjust the setting any time you update the systems Java.
#957 [16:34] <mattym> ??> Mohud win/dxdiag
#958 [16:34] <Absol> Mohud: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#959 [16:34] <Mirko> Can I assume by the lack of responses you guys are done with me?
#960 [16:34] <CapFan67> Mirko, Sorry, had to take a phone call.
#961 [16:34] <CapFan67> Mirko, Does the purchase button work on your phone?
#962 [16:34] <Mohud> ????
#963 [16:35] <Mohud> my version directx 12
#964 [16:35] <Mirko> Its ok. No it looks the same as if I use a browser.
#965 [16:35] <Mirko> browser on a PC
#966 [16:35] <mattym> Mohud, Do the instructions you were linked.
#967 [16:35] <CapFan67> Mirko, Looks the same as in you get the same error?
#968 [16:35] <Emmia> +mattym - Does this method prevent the launcher from re-downloading the bundled JRE on startup?
#969 [16:35] <Mohud> ok
#970 [16:36] <Mirko> On my phone I still do not have a "proceed to payment details button", and I do still get the same error as well
#971 [16:36] <Mirko> When I try to use paypal
#972 [16:36] <mattym> Emmia, No, it just tells it to use the other one.
#973 [16:36] <Mohud> +mattym https://paste.ubuntu.com/p/54tVkRnG2v/
#974 [16:37] <CapFan67> Mirko, As a note, this is what I see on my PC: https://i.imgur.com/YYe2POg.png On my mobile, the button doesn't change, but does redirect me to PayPal.
#975 [16:38] <mattym> Mohud, Your hardware is not supported on Windows 10, and does not meet the minimum requirements for the game.
#976 [16:38] <Mirko> Thats so weird. I do not see this. Do I need an imgur account to link screenshot?
#977 [16:38] <CapFan67> Mirko, I'm not sure what else to advise.
#978 [16:38] <Mirko> damn ok =(
#979 [16:38] <Mohud> what
#980 [16:39] <Mohud> on windows 7 this does not happen
#981 [16:39] <CapFan67> Mirko, You don't need an account to post on Imgur. Nonetheless, it probably looks like my phone which doesn't change.
#982 [16:39] <mattym> Mohud, It may work with older versions on Windows 7, but will not work with newer versions of the game on either.
#983 [16:39] <Emmia> +mattym - That's a shame. I'll experiment with some other ideas and see if they are effective workarounds. I'm trying to minimize duplicate dependencies on my apps as much as possible.
#984 [16:39] <Emmia> Thankyou for your help!
#985 [16:40] <Mohud> before this error did not happen in windows 10
#986 [16:40] <Mirko> https://imgur.com/a/c37SHQF
#987 [16:40] <mattym> Emmia, The bundled runtime being there is a basic forced check the launcher does. Not any way around that.
#988 [16:41] <CapFan67> Mirko, That's what the button looks like on my phone, and still redirects to PayPal.
#989 [16:41] * Mohud [webchat@bb24b2a6.virtua.com.br] has quit. (Quit: webchat.esper.net)
#990 [16:41] <Mirko> so odd.. damn man. What else can I do? If I emailed Mojang support through their website you think they'd be able to help?
#991 [16:42] <Mirko> I tried their Twitter support a coupe days ago and it got no where.
#992 [16:43] <CapFan67> Mirko, Support may be able to offer some useful advise. At the very least, it will make them aware of people having purchasing issues. Companies tend to be sensitive to that sort of thing.
#993 [16:44] <Mirko> Alright thanks for trying. Have a good weekend :)
#994 [16:44] <CapFan67> Mirko, You too.
#995 [16:44] * Mirko [webchat@ool-44c4ab01.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#996 [16:45] * Thunder [webchat@99-7-24-222.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#997 [16:47] <Thunder> I need help with my Minecraft launch it say my Minecraft lack of updated graphic driver and I did press help me fix and all of my thing were update plz help me!
#998 [16:53] <Lurks> Thunder we need a dxdiag, i don't know the command for it to post the guide
#999 [16:55] <CapFan67> ??> Thunder win/dxdiag
#1000 [16:55] <Absol> Thunder: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1001 [16:55] <Thunder> I did
#1002 [16:55] <Thunder> here the https://paste.ubuntu.com/p/zR7BgbZCRP/
#1003 [16:56] <Thunder> There the dxdaig
#1004 [16:56] <CapFan67> Thunder, Core(TM)2 Duo E8400 does not have iGPU driver and no support in Windows 10.
#1005 [16:56] <CapFan67> Thunder, You *might* get the game to run if you install a dedicated video card, though I would instead invest that money in a newer system.
#1006 [16:57] <Thunder> Ok that what I thought just get a new computer
#1007 [16:57] <CapFan67> Thunder, If that's an option, its the best one to take.
#1008 [16:58] <Thunder> Thx
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#1014 [18:24] * Shanan [webchat@ip68-104-245-166.ph.ph.cox.net] has joined #minecrafthelp
#1015 [18:26] <Shanan> For the last couple weeks, every time I try to join a server, Minecraft hangs on the joining screen and then crashes with a Java error. I have reinstalled Minecraft completely and it still does this. We're running 1.13.2 on Windows 10 with the latest updates. I've also updated my video card drivers.
#1016 [18:28] <Shanan> The error that I'm receiving in the "latest" log file is Unknown custom packed identifier: minecraft:register
#1017 [18:29] <Shanan> It doesn't matter which server I connect to... multiplayer or singleplayer both have the same problem
#1018 [18:30] * Jorge [webchat@ip24-255-60-220.tc.ph.cox.net] has joined #minecrafthelp
#1019 [18:30] <Jorge> hello?
#1020 [18:30] <Shanan> Hello
#1021 [18:31] <Jorge> hi Shanan, could you possibly help me with an issue?
#1022 [18:31] <Shanan> I'm here for someone to help me with an issue LOL
#1023 [18:31] <Jorge> oh lol, appears it is not working for the reason we here for
#1024 [18:32] * Jorge [webchat@ip24-255-60-220.tc.ph.cox.net] has quit. (Client Quit)
#1025 [18:32] <mattym> ??> Shanan launcher/log
#1026 [18:32] <Absol> Shanan: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1027 [18:34] <Shanan> Yeah, I've had the launcher log running
#1028 [18:34] <Shanan> There's one warning: Skipping bad option: lastServer:
#1029 [18:34] <Shanan> Otherwise, nothing other than normal informational messages
#1030 [18:34] <mattym> Shanan, Please follow the instructions and copy the full thing.
#1031 [18:36] <Shanan> It won't let me paste the whole thing
#1032 [18:36] <Shanan> In here
#1033 [18:36] <mattym> Shanan, Read the instructions
#1034 [18:36] * Hunter [webchat@173-18-41-195.client.mchsi.com] has joined #minecrafthelp
#1035 [18:37] <Hunter> Hello
#1036 [18:38] <Shanan> Matt, that service wasn't working on my browser
#1037 [18:38] <Shanan> Had to open Chrome
#1038 [18:38] <Hunter> I haven't played MC in about 10 years but I remember my username but not my email, how do I go about this and getting my old account back?
#1039 [18:38] <Shanan> Be patient please
#1040 [18:38] <Shanan> https://paste.gg/p/anonymous/8a04b572532b4f3ca2e7391ea1cbe8ba
#1041 [18:38] <mattym> Hunter, I am guessing the account was never Migrated?
#1042 [18:38] <Shanan> You don't have to tell me to read the instructions; I'm frustrated enough with this stupid thing LOL
#1043 [18:39] <Hunter> I assume not? But I don't know which email I used with my old username
#1044 [18:39] <mattym> Hunter, You will need to contact Mojang for assistance with that.
#1045 [18:39] <mattym> ??> Hunter account/send-email
#1046 [18:39] <Absol> Hunter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1047 [18:39] <Absol> Hunter: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1048 [18:39] <mattym> Shanan, Ok, there are a few possible causes for your error.
#1049 [18:39] <mattym> ??> Shanan tools/hjt
#1050 [18:39] <Absol> Shanan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1051 [18:39] <Absol> Shanan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1052 [18:39] <Hunter> Its been 10 years I don't remember or have the transaction ID
#1053 [18:40] <mattym> Hunter, The linked form has a link to instructions on ways to recover the ID>
#1054 [18:40] <Hunter> The first or second link?
#1055 [18:40] <mattym> Hunter, First
#1056 [18:41] <Shanan> Okay, running... give me a few
#1057 [18:42] <Hunter> Its been so long though I don't remember the exact year we got it
#1058 [18:43] <mattym> Hunter, If its been at least 10 years as you say, just follow the section for 2011 or prior
#1059 [18:44] <Shanan> https://paste.ubuntu.com/p/zPSp8mMbHK/
#1060 [18:45] * Nick [webchat@112.208.160.160.pldt.net] has joined #minecrafthelp
#1061 [18:45] <mattym> Shanan, Ok, there are a few potential issues there. Lets start with fixing the one that most often causes this issue.
#1062 [18:45] <mattym> ??> Shanan av/adwcleaner
#1063 [18:45] <Absol> Shanan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1064 [18:45] <Absol> Shanan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1065 [18:45] <Nick> i cant log in or sign up
#1066 [18:45] * Nick is now known as Guest14560
#1067 [18:45] <Hunter> It says I would have needed to saved the original purchase email to which I don't have
#1068 [18:45] <mattym> Guest14560, What happens when you try?
#1069 [18:46] <mattym> Hunter, Read the rest of what it says there.
#1070 [18:46] <Shanan> Running the scan
#1071 [18:47] * Guest14560 [webchat@112.208.160.160.pldt.net] has quit. (Client Quit)
#1072 [18:47] <Hunter> And I sent an email to customer support but it says they are responding to email back in March so does this mean I wont hear a response for another month?
#1073 [18:47] <mattym> Hunter, Approximately.
#1074 [18:47] <Hunter> This shit is so messed up
#1075 [18:47] <Absol> Hunter: Please keep it civil
#1076 [18:47] <Hunter> This is so messed up
#1077 [18:52] * Shanan [webchat@ip68-104-245-166.ph.ph.cox.net] has joined #minecrafthelp
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#1079 [18:58] * harv [webchat@168.80.208.46.dyn.plus.net] has joined #minecrafthelp
#1080 [19:00] <harv> hello , i am having a problem. i want to migrate my minecraft account to a mojang account to redeem a windows 10 copy but i have forgotten my minecraft email adress as the account was made a long time ago. i know the username and password but i need the email to migrate,
#1081 [19:01] <mattym> harv, You will need Mojang to help you with that.
#1082 [19:01] <mattym> ??> harv account/send-email
#1083 [19:01] <Absol> harv: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1084 [19:01] <Absol> harv: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [19:01] * Mitch [webchat@cpc87175-aztw31-2-0-cust110.18-1.cable.virginm.net] has joined #minecrafthelp
#1086 [19:02] <Mitch> I cannot find the import account option on mojang
#1087 [19:02] <harv> the problem is that i dont know the transaction ID ether. all i know is the username and password
#1088 [19:03] <Mitch> yeahh me too, i bought the game 10 years ago
#1089 [19:03] <harv> yep
#1090 [19:03] <mattym> harv, Check the form that was linked. It has a help section for finding the ID.
#1091 [19:03] * Froshy [webchat@113.7.189.109.customer.cdi.no] has joined #minecrafthelp
#1092 [19:04] <harv> there is 2 links that have been sent
#1093 [19:04] <mattym> Mitch, account.mojang.com/migrate should take you directly to it
#1094 [19:04] <Froshy> Hello, anyone here?
#1095 [19:04] <mattym> harv, The one that contains the form like I said
#1096 [19:04] <harv> ahh ok
#1097 [19:04] <harv> thank you
#1098 [19:05] <Froshy> I need some help. When i power up minecraft in any version, it just sits in the Mojang screen untill i manually delete the skin-part of minecraft. Im not able to play minecraft with skins, how do i fix that
#1099 [19:06] <mattym> Froshy, What do you mean skin part?
#1100 [19:06] <Mitch> i have tried that form, i made a mojang account so when i type in my email it tells me to import it instead, just cant find that option anyhwere on the mincraft.net website
#1101 [19:06] <mattym> Mitch, Its not on the minecraft website, its on the mojang.com site
#1102 [19:07] <Froshy> Like, when you power up minecraft and open the task management theres first the apps that are open right? when u scroll down theres 2 other minecraft files running, one being the file that loads skins and the other one idk what does.
#1103 [19:07] <Mitch> These i am not a robot things get old really quickly...
#1104 [19:07] <Froshy> I have to delete the skin file to make minecraft work..
#1105 [19:08] * Shanan [webchat@ip68-104-245-166.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1106 [19:09] <Mitch> okayy i have signed into the Mojang website, where is the import option
#1107 [19:09] * harv [webchat@168.80.208.46.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#1108 [19:09] <mattym> Mitch, Should be on account.mojang.com/me
#1109 [19:10] <Mitch> All i get is secure my account... and my gift codes.
#1110 [19:10] <mattym> Froshy, There are no such "skin-loading" tasks in the official launcher/game. I do not know what you are talking about
#1111 [19:11] <Froshy> not in the launcher, in the task management on the pc
#1112 [19:11] <mattym> Froshy, Right, no such tasks are associated with the official game
#1113 [19:11] <Froshy> when you boost up minecraft theres the apps and processes running in the background right?
#1114 [19:11] <mattym> Froshy, Are you using the official game launcher.
#1115 [19:11] <Froshy> yes
#1116 [19:12] <mattym> Froshy, The only thing the games runs is the launcher task, which normally closes once you hit play, and the game itself which runs under the java environment
#1117 [19:12] <mattym> Froshy, Nothing else it runs will show up in your task manager
#1118 [19:12] <Froshy> not in the background processes either?
#1119 [19:13] <mattym> Froshy, No
#1120 [19:13] <Froshy> because i get two background processes that runs while my game is firing up
#1121 [19:13] <Froshy> and when i delete the 2nd one, minecraft works. but skins doesnt work
#1122 [19:13] <mattym> ??> Froshy tools/hjt
#1123 [19:13] <Absol> Froshy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1124 [19:13] <Absol> Froshy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1125 [19:16] <Froshy> it says: For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this.
#1126 [19:16] <mattym> Froshy, Hit the ok button on that message and continue
#1127 [19:16] <Froshy> and now i copy the entire log file?
#1128 [19:16] <mattym> Froshy, Yes
#1129 [19:16] <Froshy> ok
#1130 [19:17] <Froshy> Do i change the syntax or expiration
#1131 [19:17] <mattym> Froshy, No
#1132 [19:17] <Froshy> kk
#1133 [19:17] <Froshy> sent
#1134 [19:17] <mattym> Froshy, We need the link to it
#1135 [19:18] <Froshy> oh right
#1136 [19:18] <Froshy> https://paste.ubuntu.com/p/dSsQ6Q7drk/
#1137 [19:19] <mattym> Froshy, Ok, your issue is being caused by some adware/malware. There are two sets of instructions I will have Absol send you.
#1138 [19:19] <mattym> ??> Froshy av/bytefence
#1139 [19:19] <Absol> Froshy: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1140 [19:19] <mattym> ??> Froshy av/adwcleaner
#1141 [19:19] <Absol> Froshy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1142 [19:19] <Absol> Froshy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1143 [19:24] <Mitch> i still cant find the import option
#1144 [19:24] <mattym> Mitch, One moment.
#1145 [19:25] <mattym> Mitch, You are already logged into the Mojang account on mojang.com right?
#1146 [19:26] <Mitch> Yeah
#1147 [19:26] <mattym> Mitch, See if this works https://account.mojang.com/migrate/import
#1148 [19:28] <Mitch> ill try it tomorrow, its saying tii many failed attempts
#1149 [19:28] <Mitch> too*
#1150 [19:30] <Mitch> thanks anyway
#1151 [19:30] * Mitch [webchat@cpc87175-aztw31-2-0-cust110.18-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1152 [19:40] * JustAPlayer [webchat@5070A96A.static.ziggozakelijk.nl] has joined #minecrafthelp
#1153 [19:44] <JustAPlayer> https://paste.gg/p/anonymous/0efe64d252a549ff9fe312191aa49477
#1154 [19:44] <JustAPlayer> I'm suprised it's quiet here.
#1155 [19:44] <mattym> JustAPlayer, You cannot change the default skin.
#1156 [19:45] <JustAPlayer> So Alexa is the default skin?
#1157 [19:45] <JustAPlayer> Can't I change it to Steve?
#1158 [19:45] <mattym> JustAPlayer, Its different per player. But if your default is Alex its always Alex. All you can do is upload a different skin.
#1159 [19:45] <JustAPlayer> Such a pity.
#1160 [19:46] <JustAPlayer> Thnx.
#1161 [19:46] <JustAPlayer> Thnx.
#1162 [19:46] * JustAPlayer [webchat@5070A96A.static.ziggozakelijk.nl] has left #minecrafthelp
#1163 [19:46] <Lurks> odd question
#1164 [20:10] * Wolfless [webchat@47-186-82-210.dlls.tx.frontiernet.net] has joined #minecrafthelp
#1165 [20:28] <Wolfless> Im new to this, i guess my question was a little long. https://paste.gg/p/anonymous/3b37e8b20375487ab8a7999fddb6485f/revisions
#1166 [20:39] * Brianna [webchat@59.87.215.218.dyn.iprimus.net.au] has joined #minecrafthelp
#1167 [20:39] <Brianna> How do i fix minecraft java crashing on my laptop?
#1168 [20:41] <Brianna> (I already tried restarting my laptop, updating graphics card and reinstalling minecraft, but nothing seems to be working?
#1169 [20:42] * Brianna [webchat@59.87.215.218.dyn.iprimus.net.au] has quit. (Client Quit)
#1170 [20:50] * Wolfless [webchat@47-186-82-210.dlls.tx.frontiernet.net] has joined #minecrafthelp
#1171 [20:57] <Lurks> Wolfless did u fix it?
#1172 [21:00] * Marky [webchat@pool-71-182-193-121.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1173 [21:00] <Marky> Hello there, I am getting a very specific problem that crashes Minecraft at launch
#1174 [21:01] * xRiposte_ [webchat@c-67-175-248-87.hsd1.il.comcast.net] has joined #minecrafthelp
#1175 [21:01] <Lurks> Marky https://minecraftirc.net/support-articles/get-minecraft-log/
#1176 [21:02] <Wolfless> no it hasnt been fixed yet
#1177 [21:02] <xRiposte_> i'm having troubles logging into my account but uh
#1178 [21:02] <Marky> I just purchased the game, and im getting an Exit Code 1. My next message is the error.
#1179 [21:02] <xRiposte_> i tried logging in, and i've use all possible user/pass comibinations
#1180 [21:02] <xRiposte_> but it doesnt work
#1181 [21:03] <Lurks> xRiposte_ Wolfless any anti-virus/VPN on? disable and try again
#1182 [21:03] <xRiposte_> no
#1183 [21:03] <xRiposte_> i have no vpns or anything
#1184 [21:04] <Marky> 6afe6ddf1f014df0b56037644e255278
#1185 [21:05] <Lurks> xRiposte_ is this on website or launcher? what does it say when you tried?
#1186 [21:05] <Marky> wait i did that wrong
#1187 [21:05] <xRiposte_> its on both, and it just says invalid password or user
#1188 [21:05] <xRiposte_> i've also tried resetting my password
#1189 [21:05] <xRiposte_> it doesn't work
#1190 [21:05] <Lurks> Marky if you follow the link i posted, would be easier to see all the details to solve the possible issue
#1191 [21:06] <Marky> I have the logger open, im attempting to upload what it said to Paste.gg
#1192 [21:06] <Marky> https://paste.gg/p/anonymous/5c222bc0c1894f9ba9a2c26703c6952e/revisions
#1193 [21:07] * colas25 [webchat@bas1-gatineau14-67-68-164-145.dsl.bell.ca] has joined #minecrafthelp
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#1195 [21:09] <Lurks> xRiposte_ HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1196 [21:09] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1197 [21:09] <Lurks> Marky are you running mods?
#1198 [21:10] <Marky> Not currently, trying to start 13.2 the current version
#1199 [21:10] <Wolfless> i dont have a vpn and idk if windows anti-virus has anything to do with it but i'll try turning that off then
#1200 [21:12] * ashley [webchat@c-73-225-54-155.hsd1.wa.comcast.net] has joined #minecrafthelp
#1201 [21:12] <Lurks> Wolfless ok, can you download HiJackThis and follow the instruction , the message above, have a check for any programs that might cause it
#1202 [21:13] <ashley> so uh i was here yesterday as well for the same problem, but everytime i try to play i get a message that says "the game crashed whilst initializing game"
#1203 [21:13] <ashley> i downloaded hijackthis, and undownloaded mcafree but it still doesnt work
#1204 [21:14] <Lurks> ashley do you still have the hijackthis info link?
#1205 [21:14] <ashley> i dont think so
#1206 [21:14] <ashley> no i dont
#1207 [21:19] <Lurks> ashley what are specs of your PC?
#1208 [21:19] <Wolfless> okay this is what I got https://paste.ubuntu.com/p/RvpWw9dzYX/
#1209 [21:19] <ashley> what do you mean?
#1210 [21:22] <Lurks> ashley graphic card(GPU), Central processing unit(CPU)
#1211 [21:22] <ashley> oh man im not sure, ill see if i can find out
#1212 [21:24] <Lurks> Wolfless i see the cause but i don't know the command to post it for you here, i'm going to post you directly for the fix, it's a huge text wall to read
#1213 [21:24] <Wolfless> ok cool
#1214 [21:25] <ashley> 1.6GHz Intel Celeron N3060 CPU Intel HD Graphics 400
#1215 [21:25] <ashley> that it?
#1216 [21:25] <Lurks> ashley yes
#1217 [21:27] <Lurks> ashley that CPU seems a bit too slow to run minecraft, i'm afraid, you'll have to get a new 1 PC
#1218 [21:27] <ashley> oh i see
#1219 [21:27] <ashley> do i have to get a new laptop or can i simply get a new cpu?
#1220 [21:28] <Lurks> i'm not sure you can get a laptop cpu to change it out, better off getting a new laptop
#1221 [21:28] <ashley> alrighty :--)
#1222 [21:29] <Marky> Lurks I sent you my Hijackthis file in a DM :)
#1223 [21:29] <Lurks> Marky i see, didn't realise
#1224 [21:32] <Lurks> Marky do you have either twitch/discord overlay on? close them and try again
#1225 [21:37] * JBL612 [webchat@47.200.43.246] has joined #minecrafthelp
#1226 [21:38] <JBL612> Hello, I got minecraft a very long time ago with an email that's since been deactivated. I'm able to play single player now on my computer, but cannot connect to Realms because of this, what are my options?
#1227 [21:38] * Wolfless [webchat@47-186-82-210.dlls.tx.frontiernet.net] has quit. (Quit: webchat.esper.net)
#1228 [21:39] <Marky> I turned off Discord Overlay
#1229 [21:40] <Marky> ive looked and i dont see a Twitch overlay to disable
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#1231 [21:41] <Lurks> Marky ok, try run the game
#1232 [21:42] <Marky> it crashes before the mojang logo
#1233 [21:44] <Marky> Lurks https://paste.ubuntu.com/p/C66YXWDtTF/
#1234 [21:44] <Marky> thats from the output log
#1235 [21:45] <Lurks> Marky i'm not good at reading those crashlog, too detail, sorry
#1236 [21:46] <Marky> i understand, thank you.
#1237 [21:47] <mattym> ??> Marky win/!
#1238 [21:47] <Absol> Marky: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#1239 [21:47] <Lurks> Marky bye for now, hopefully someone appears to help
#1240 [21:47] <Absol> Marky: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#1241 [21:50] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#1243 [22:51] * Xumoc [webchat@123.206.211.139.adsl-pool.jlccptt.net.cn] has joined #minecrafthelp
#1244 [22:52] <Xumoc> Hello?
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#1246 [23:01] * Schmek [webchat@cpe-101-165-115-29.wwui-cr-002.cha.qld.bigpond.net.au] has joined #minecrafthelp
#1247 [23:02] <Schmek> Hey how
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#1249 [23:02] * Dude [webchat@cpe-101-165-115-29.wwui-cr-002.cha.qld.bigpond.net.au] has joined #minecrafthelp
#1250 [23:04] <Dude> hey I'm trying to migrate my old minecraft legacy account into a mojang account, however I don't have access to the transaction ID or the old email I used. I remember the username and password though, I just need to have a mojang account now to use realms. Is there anything I can do?
#1251 [23:16] <CapFan67> Dude, you need to know what the email was, but not necessarily access. You can migrate here: https://account.mojang.com/migrate
#1252 [23:17] <Dude> What if I can't find what it was?
#1253 [23:19] <CapFan67> Dude, Then you'll need to contact mojang. Need a link?
#1254 [23:19] <Dude> yes please
#1255 [23:22] <CapFan67> ??> Dude account/send-email
#1256 [23:22] <Absol> Dude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1257 [23:22] <Absol> Dude: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1258 [23:22] <CapFan67> Sorry for the delay.
#1259 [23:23] <Dude> thanks so much!
#1260 [23:29] * horth [webchat@d198-166-125-48.abhsia.telus.net] has joined #minecrafthelp
#1261 [23:30] <horth> Hi my minecraft launcher says "can not connect to servers" when I attempt to log in. I have tired re downloading the launcher. restarting the WiFi, disabling my ad-block and firewall, flushing DNS, but nothing has worked
#1262 [23:37] <CapFan67> Hi horth
#1263 [23:37] <CapFan67> horth, Launcher login errors sometimes happen when malicious software has redirected your access to the authentication servers. Let's run a report and see what's running:
#1264 [23:37] <horth> hello
#1265 [23:37] <CapFan67> ??> horth tools/hjt
#1266 [23:37] <Absol> horth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1267 [23:37] <Absol> horth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1268 [23:40] <horth> https://paste.ubuntu.com/p/hKjqS47XSK/
#1269 [23:41] <CapFan67> ??> horth info/mcleaks
#1270 [23:41] <Absol> horth: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1271 [23:41] <Absol> horth: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1272 [23:41] <CapFan67> ??> horth win/hosts/edit
#1273 [23:41] <Absol> horth: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1274 [23:41] <Absol> horth: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1275 [23:41] <CapFan67> horth, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#1276 [23:41] <Galaxy_2Alex> CapFan67, McLeaks is also known to steal people's account data.
#1277 [23:42] <Galaxy_2Alex> oh, wrong ping
#1278 [23:42] <Galaxy_2Alex> horth, McLeaks is also known to steal people's account data.
#1279 [23:45] <horth> Thank you so much
#1280 [23:45] <horth> it works now ;DD
#1281 [23:45] <CapFan67> horth, Glad to hear it's working.
#1282 [23:45] <CapFan67> horth, Make sure you change your password.
#1283 [23:45] <horth> yes im doing that now