#1 [00:00] * Edgie [webchat@47-35-35-124.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#2 [00:02] <Edgie> I'm trying to boot up version 1.13.2 Java edition, but when I do, it crashes. All 1.13+ do this, but not <1.12
#3 [00:02] <Galaxy_2Alex> Edgie, Does it crash when the game loads up, or when you are trying to join a world?
#4 [00:03] <Edgie> When I'm loading up.
#5 [00:03] <Galaxy_2Alex> ??> Edgie av/adwcleaner
#6 [00:03] <Absol> Edgie: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#7 [00:03] <Absol> Edgie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#8 [00:03] <Edgie> Alright
#9 [00:12] * horth [webchat@d198-166-125-48.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#10 [00:16] * Edgie [webchat@47-35-35-124.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#11 [00:16] * SuperSaturn19 [webchat@107-130-255-20.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#12 [00:17] <Edgie> I wanted to make a joke using my name but I couldn't :( Anyway, I ran it and restarted my PC.
#13 [00:17] <SuperSaturn19> How to make fireworks for than one color?
#14 [00:17] <SuperSaturn19> How to make fireworks more than one color?
#15 [00:25] <Edgie> But I'm still crashing on load. I made it to the title screen though.
#16 [00:30] * MubarekSincap [webchat@host-176-40-247-212.reverse.superonline.net] has joined #minecrafthelp
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#18 [00:31] <MubarekSincap> Hello there. When I run Minecraft Launcher, it fails after a certain period of time.
#19 [00:33] * Sludge [webchat@47-35-35-124.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#20 [00:35] <Sludge> I had to make a new name, I made a sequel joke in it, and I think it got me banned.
#21 [00:35] <MubarekSincap> Okey. No problem. Can you help me?
#22 [00:36] <Sludge> I was Edgie, and I'd ran the program one of you asked me to.
#23 [00:36] <Sludge> oh
#24 [00:36] <Sludge> uh
#25 [00:36] <Sludge> I could try
#26 [00:36] <Sludge> What's your problem?
#27 [00:37] <MubarekSincap> I'm logging in. The world opens but closes immediately
#28 [00:37] <MubarekSincap> Immediately giving error
#29 [00:37] <Sludge> Maybe the world was corrupted.
#30 [00:38] <MubarekSincap> I tried other worlds too
#31 [00:38] <MubarekSincap> and Servers...
#32 [00:39] <Sludge> I'm sorry man, I can't even get to the menu anymore.
#33 [00:39] <Sludge> Keeps crashing.
#34 [00:40] <MubarekSincap> Yep. That's my problem.
#35 [00:40] <MubarekSincap> CRASH...
#36 [00:40] <CapFan67> Sludge, When it crashes, do you get an error or description?
#37 [00:40] <CapFan67> MubarekSincap, What error do you get?
#38 [00:41] <Sludge> Neither, I force it close after it freezes forever.
#39 [00:41] <Sludge> I get an apology.
#40 [00:41] <Sludge> If that helps.
#41 [00:41] <MubarekSincap> Can i send screenshot
#42 [00:42] <CapFan67> Sludge, Normally that's incompatible software, which is why Galaxy had you run the ADWcleaner. Lets run a report of what software is running on your system:
#43 [00:42] <CapFan67> ??> Sludge tools/hjt
#44 [00:42] <Absol> Sludge: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#45 [00:42] <Absol> Sludge: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#46 [00:42] <CapFan67> MubarekSincap, If it's short, that's fine. If it's an error log or crash report, please post it here: http://paste.ubuntu.com/
#47 [00:43] <MubarekSincap> https://hizliresim.com/6ad9gv
#48 [00:43] <MubarekSincap> This is ss and
#49 [00:43] <MubarekSincap> I send crash report noe
#50 [00:43] <MubarekSincap> w
#51 [00:44] <MubarekSincap> https://paste.ubuntu.com/p/qpZKcQGyD8/
#52 [00:44] <CapFan67> MubarekSincap, No screenshot to be seen. Looking at crash report now...
#53 [00:45] <MubarekSincap> Okey.
#54 [00:46] <MubarekSincap> https://paste.ubuntu.com/p/gDXVzJnWH6/
#55 [00:46] <CapFan67> MubarekSincap, "Problematic frame:C [ig75icd64.dll]" - This is usually fixed by toggling VBOs. Disable VBOs and test again.
#56 [00:47] <MubarekSincap> I'm testting now
#57 [00:47] <Sludge> https://paste.ubuntu.com/p/7TKCrKnYq9/
#58 [00:48] <CapFan67> Sludge, I see you have Discord running. The Discord overlay is one of the things that can cause your issue. In Discord settings, disable the overlay and test again.
#59 [00:48] <CapFan67> Sludge, Screenshot: https://i.imgur.com/ztclF1s.png
#60 [00:49] <Sludge> It's already disabled.
#61 [00:49] <MubarekSincap> It was run!!
#62 [00:49] <MubarekSincap> But i have a fps problem
#63 [00:49] <MubarekSincap> now
#64 [00:50] <CapFan67> Sludge, The next likely cause would be driver. Let's see what you have:
#65 [00:50] <CapFan67> ??> Sludge win/dxdiag
#66 [00:50] <Absol> Sludge: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#67 [00:56] <Sludge> Alright, you want me to send you the pastebin link as well, or just to that site?
#68 [00:58] * MubarekSincap [webchat@host-176-40-247-212.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#69 [00:58] <CapFan67> Sludge, You create the paste, which gives you a new page. Then give us the link.
#70 [00:59] <Sludge> https://paste.ubuntu.com/p/fKwdqBVz9R/
#71 [01:02] * jacob [webchat@38.132.65.198] has joined #minecrafthelp
#72 [01:02] <CapFan67> Sludge, Your driver is almost a year old. Here is the current driver: https://www.geforce.com/drivers/results/145872
#73 [01:03] <jacob> it wont let me log in I put the right username and password
#74 [01:03] <CapFan67> Sludge, Having said that, I wouldn't expect a 2018 driver to fail. nonetheless, it's useful to update and test.
#75 [01:03] <CapFan67> jacob, What error do you get when you try to login?
#76 [01:04] <Sludge> Thanks for the help so far.
#77 [01:05] <jacob> it says invalid user name or password
#78 [01:05] <CapFan67> jacob, Are you able to log into Mojang.com?
#79 [01:07] * Think_logical [webchat@47-38-239-2.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#80 [01:07] <jacob> nope
#81 [01:07] <Think_logical> hello?
#82 [01:07] <CapFan67> Hi
#83 [01:07] <Think_logical> so i have a problem loging in
#84 [01:07] <CapFan67> Think_logical, What happens when you try?
#85 [01:08] <CapFan67> jacob, Have you tried resetting your password?
#86 [01:08] <Think_logical> so i lost my old email
#87 [01:08] <jacob> no ill try now
#88 [01:08] <Think_logical> nvm
#89 [01:09] * Think_logical [webchat@47-38-239-2.dhcp.unas.mo.charter.com] has quit. (Client Quit)
#90 [01:09] <Sludge> pfft lol
#91 [01:16] <Sludge> Okay, now that the driver has been installed, what should I do now?
#92 [01:17] <CapFan67> See if the game fails.
#93 [01:18] <Sludge> Wait, should I restart since the driver is installed?
#94 [01:18] <Sludge> My PC, I mean.
#95 [01:18] <CapFan67> Sludge, It shouldn't require a reboot.
#96 [01:18] <Sludge> Alright
#97 [01:20] <Sludge> Eulgh, no dice.
#98 [01:22] <CapFan67> Sludge, Ok, let's take a closer look at what's happening. Close the launcher and Client. Then, run the game and create the crash. Finally, paste the contents of your .minecraft/launcher_log.txt to http://paste.ubuntu.com/
#99 [01:25] * Ploegskaar [webchat@217.29.218.17] has joined #minecrafthelp
#100 [01:26] <Ploegskaar> Hi from SA
#101 [01:26] <CapFan67> Hi
#102 [01:26] <Ploegskaar> wherer are you from ?
#103 [01:26] <CapFan67> Ploegskaar, Do you have a technical issue?
#104 [01:26] <Ploegskaar> hoe are you today ?
#105 [01:26] <Ploegskaar> yes
#106 [01:27] <Ploegskaar> it is not technical but general
#107 [01:29] <Ploegskaar> will windows 10 version be discounted anytime. It is very expensive in my local currency, South Africa, and my kids, and I, enjoyed the demo to much
#108 [01:30] <CapFan67> Ploegskaar, We can't tell the future. However, Mojang has not mentioned anything about discontinuing Windows 10 Edition. I would consider it very unlikely.
#109 [01:31] <Ploegskaar> ok. are there any coupons or something available somewhere ?
#110 [01:31] <Ploegskaar> no. not "discontinuing". I sad DISCOUNT
#111 [01:31] <CapFan67> Ploegskaar, No. Minecraft does not go on sale. Also note, 3rd party sites selling keys inexpensively are either scams or stolen keys.
#112 [01:32] <CapFan67> Ploegskaar, My misunderstanding. My second response answers that question.
#113 [01:32] <Sludge> https://paste.ubuntu.com/p/WZ3jFKpXvx/
#114 [01:33] <Ploegskaar> ok sure
#115 [01:34] <Ploegskaar> no wonder everyone is pirating it then
#116 [01:34] <Sludge> Pirating's not the way to go man. Viruses everywhere.
#117 [01:35] <Ploegskaar> what If you live in a 3rd world country and just trying to have some fun ?
#118 [01:36] <Sludge> Viruses exist regardless of location.
#119 [01:36] <Ploegskaar> and Mojang wont give you a break tryind to be a good guy
#120 [01:36] <CapFan67> Sludge, I don't see anything running on your PC that should cause this, and you've updated your drivers. Your log shows no errors. The only thing left would be general fix: Renaming your .minecraft folder to see if it's corrupt asset/library files.
#121 [01:37] <Sludge> what should I name it to?
#122 [01:37] <Ploegskaar> wat ?
#123 [01:37] <CapFan67> Ploegskaar, We don't condone Piracy. Do you have a technical issue?
#124 [01:37] <Ploegskaar> yes, you are a robot
#125 [01:37] <CapFan67> Sludge, I usually name it .minecraft.old for testing purposes. if you don't have any worlds to save, you can just delete it.
#126 [01:37] <Ploegskaar> that is technical
#127 [01:38] <CapFan67> *sigh*
#128 [01:38] <Sludge> ^
#129 [01:38] <Ploegskaar> *facepalm*
#130 [01:38] <Sludge> How about servers, will they remain?
#131 [01:38] <CapFan67> !kick Ploegskaar Don't troll the channel.
#132 [01:38] * Absol kicked Ploegskaar from #minecrafthelp (Reason: loegskaar :Don't troll the channel.)
#133 [01:38] <CapFan67> Sludge, If you have anything you want to keep, rename.
#134 [01:39] <CapFan67> Sludge, The goal here is just to test. We can put your original files back after testing.
#135 [01:39] <Sludge> Alright, cool
#136 [01:45] <Sludge> aaaaAAAAAAAAAARGH
#137 [01:46] <Sludge> nope
#138 [01:48] <CapFan67> Sludge, We're at the end of what I can do. Generally speaking, your issue is caused by software with graphics overlays. Nothing in your hjt report is on your lists, but if you know of any overlay software installed, I'd target that next.
#139 [01:50] <Sludge> Dang. I appreciate your efforts. I'm gonna restart my PC once more, see if does anything. See ya.
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#144 [02:39] * Sludge [webchat@47-35-35-124.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#145 [02:40] <Sludge> CapFan67 Hey! Thanks for the help. It turns out, my GPU wasn't the only thing with old drivers, my CPU needed restoring too! I got that done and it booted right up.
#146 [02:40] * Sludge [webchat@47-35-35-124.dhcp.snlo.ca.charter.com] has quit. (Client Quit)
#147 [03:20] * asd [webchat@78.191.212.232.dynamic.ttnet.com.tr] has joined #minecrafthelp
#148 [03:21] <asd> java.lang.NullPointerException: group error
#149 [03:21] <asd> java.lang.NullPointerException: group
#150 [03:21] <asd> java.lang.NullPointerException: group
#151 [03:21] <asd> java.lang.NullPointerException: groupjava.lang.NullPointerException: groupjava.lang.NullPointerException: group
#152 [03:21] <asd> java.lang.NullPointerException: group
#153 [03:21] <asd> java.lang.NullPointerException: group
#154 [03:21] <asd> java.lang.NullPointerException: groupvv
#155 [03:21] <asd> java.lang.NullPointerException: group
#156 [03:21] <asd> java.lang.NullPointerException: group
#157 [03:21] <asd> java.lang.NullPointerException: group
#158 [03:21] <asd> java.lang.NullPointerException: group
#159 [03:21] * Absol kicked asd from #minecrafthelp (Reason: sd :Stop spamming)
#160 [04:38] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
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#163 [04:54] * Fahdm [webchat@94.96.152.112] has joined #minecrafthelp
#164 [04:55] <Fahdm> Activatev the account
#165 [04:57] <Fahdm> disable deactivate my account
#166 [04:57] * LyrexHD [webchat@ppp-188-174-61-243.dynamic.mnet-online.de] has joined #minecrafthelp
#167 [04:58] <LyrexHD> hey,mojang team wen i open the minecraft launcher and click on ,,play'' is the game always crash can you help me?
#168 [04:59] * LyrexHD [webchat@ppp-188-174-61-243.dynamic.mnet-online.de] has quit. (Client Quit)
#169 [05:00] <Fahdm> disable deactivate my account
#170 [05:00] <Fahdm> fms.2002@hotmail.com
#171 [05:01] <Fahdm> Activatev
#172 [05:01] * Fahdm [webchat@94.96.152.112] has quit. (Quit: webchat.esper.net)
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#175 [05:28] * Metalliclemon [webchat@cpc114458-sout10-2-0-cust478.20-1.cable.virginm.net] has joined #minecrafthelp
#176 [05:30] <Metalliclemon> When I go on multiplayer everyone including me is either Steve or Alex but my friends can see me as my skin
#177 [05:31] <Metalliclemon> How can I fix it?
#178 [05:31] <Metalliclemon> How can I fix it?
#179 [05:34] * Metalliclemon [webchat@cpc114458-sout10-2-0-cust478.20-1.cable.virginm.net] has left #minecrafthelp
#180 [05:45] * Luutamo [webchat@d205.ip18.netikka.fi] has joined #minecrafthelp
#181 [05:46] <Luutamo> I'm planning on starting a new world when 1.14 comes out but I'm already itching to start. Am I completely okay to start it in newest prerelease and then update it to stable or should I just wait?
#182 [05:47] <Luutamo> I remember with 1.13 there were huge ore spawning issues with prereleases that would affect the updated world too so that's why I'm hesitant
#183 [05:50] * iulian12h [webchat@86.122.62.159] has joined #minecrafthelp
#184 [05:51] <iulian12h> hello i want to create a minecraft server on linux and i am getting this error
#185 [05:51] <iulian12h> https://paste.gg/p/anonymous/3ffa11c7136b440e824723d135e895d0
#186 [06:16] * FedJo [webchat@143.179.65.210] has joined #minecrafthelp
#187 [06:17] <FedJo> My game crashes when starting up
#188 [06:17] <FedJo> specs https://paste.ubuntu.com/p/zPT5fQCR2N/
#189 [06:18] <FedJo> It is something with the drivers, I have been told
#190 [06:19] * Diascamara [webchat@b1b6aef1.virtua.com.br] has joined #minecrafthelp
#191 [06:19] <Diascamara> hello
#192 [06:20] <Diascamara> I have a problem joining worlds
#193 [06:20] <Diascamara> Everytime I try to enter a world, any world, the screen freezes in a dirt background
#194 [06:22] * Don [webchat@180.191.158.26] has joined #minecrafthelp
#195 [06:23] <Don> "Connection timed out. Unable to connect to world" error message.
#196 [06:23] <Don> PLaying on ios on ipad
#197 [06:23] <Don> since a few days ago
#198 [06:23] <Diascamara> Im playing on pc
#199 [06:24] <Diascamara> do you want the crash log?
#200 [06:28] <Don> ?
#201 [06:30] <Diascamara> the log when the game crashes
#202 [06:31] <Greymagic27> ??> Diascamara launcher/log-txt
#203 [06:31] <Absol> Diascamara: We need to see your full launcher log, which is created in the game directory.
#204 [06:31] <Absol> Diascamara: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#205 [06:31] <Greymagic27> ??> Don bedrock/support
#206 [06:31] <Absol> Don: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#207 [06:32] <Don> Alright. Thanks
#208 [06:32] * Don [webchat@180.191.158.26] has quit. (Quit: webchat.esper.net)
#209 [06:32] <Greymagic27> FedJo, You'll need to downgrade to windows 7 to continue playing, even with windows 7 you may have a hard time getting the game to launch.
#210 [06:33] * FedJo [webchat@143.179.65.210] has quit. (Quit: webchat.esper.net)
#211 [06:40] <Diascamara> https://paste.ubuntu.com/p/6NqjcXfG9n/
#212 [06:40] <Greymagic27> ??> Diascamara av/adwcleaner
#213 [06:40] <Absol> Diascamara: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#214 [06:40] <Absol> Diascamara: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#215 [06:48] * Diascamara [webchat@b1b6aef1.virtua.com.br] has joined #minecrafthelp
#216 [06:48] <Diascamara> Im back
#217 [06:48] <Diascamara> what now?
#218 [06:56] <Greymagic27> Diascamara, Welcome back, now try to launch your minecraft
#219 [07:01] * mud [webchat@108-236-25-103.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#220 [07:01] <mud> Testing
#221 [07:02] <Greymagic27> mud, Hey! How can we help?
#222 [07:02] <mud> Hi, I'm a returning minecraft player and i found a email in my junk email saying my account has been migrated to a mojang account, but when i go to reset my password no email comes
#223 [07:02] <Greymagic27> mud, Did you migrate your account?
#224 [07:03] <mud> the email i recieved confirms my account was migrated, i personally dont remember doing it this was back in 2018 i got the email
#225 [07:04] <Greymagic27> mud, Do you happen to know the username of your account?
#226 [07:04] <mud> im considering downloading and just spamming passwords untill i get it right
#227 [07:04] <mud> yep i do know my original username
#228 [07:04] <Greymagic27> What was your original username?
#229 [07:05] <mud> mudlarken
#230 [07:06] <Diascamara> it worked! thank you
#231 [07:07] <Greymagic27> Diascamara, No problem :)
#232 [07:07] <Greymagic27> mud, Did you ever change your name to 'SrRomuloGamer'?
#233 [07:07] <mud> hahaha no, i have kinda a long history to mudlarken
#234 [07:08] <mud> i was supporting this game back when it was in beta to give you an idea why i would want my original log in
#235 [07:08] <Greymagic27> mud, In that case it's likely that someone else migrated your account and changed the username, You'll need to email mojang and ask them to reset your account details:
#236 [07:08] <Greymagic27> ??> mud account/send-email
#237 [07:08] <Absol> mud: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#238 [07:08] <Absol> mud: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#239 [07:09] * Greymagic27 is now known as Morpheus
#240 [07:09] * Morpheus is now known as Greymagic27
#241 [07:10] <mud> what if i dont have a transaction ID? it was some time ago bank might not have a receipt?
#242 [07:10] <Greymagic27> ??> mud account/trans-id
#243 [07:10] <Absol> mud: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#244 [07:12] * Greymagic27 is now known as Morpheus
#245 [07:13] * mud [webchat@108-236-25-103.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#246 [07:13] <mud> hey grey, if i have to get my transaction id from an email and they hijacked my account and changed the email i wont get it.....
#247 [07:14] * Morpheus is now known as Greymagic27
#248 [07:14] <Greymagic27> mud, If you can't get your transaction ID, you can ask for alternate verification methods in the email
#249 [07:16] <mud> thanks
#250 [07:18] * SoyPandih [webchat@126.red-83-50-59.dynamicip.rima-tde.net] has joined #minecrafthelp
#251 [07:19] <SoyPandih> I am a Youtuber and my minecraft premium account has been stolen
#252 [07:20] <Greymagic27> SoyPandih, Why do you think its been stolen?
#253 [07:21] <SoyPandih> I don't know
#254 [07:21] <SoyPandih> I have the 2 gmail that have changed my account, but apart they have changed my nickname
#255 [07:22] <Greymagic27> ??> SoyPandih account/send-email
#256 [07:22] <Absol> SoyPandih: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#257 [07:22] <Absol> SoyPandih: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#258 [07:22] <SoyPandih> Transaction ID?
#259 [07:22] <mud> SoyPandih, im going through the same thing. Looks like we fill out all info and wait
#260 [07:23] * Luutamo [webchat@d205.ip18.netikka.fi] has quit. (Quit: webchat.esper.net)
#261 [07:23] <SoyPandih> Transaction ID? where is these?
#262 [07:24] * mud [webchat@108-236-25-103.lightspeed.clmasc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#263 [07:30] <SoyPandih> Do you know if it will take or how long?
#264 [07:37] * antokrui [webchat@ip4da5b444.direct-adsl.nl] has joined #minecrafthelp
#265 [07:40] <antokrui> Hello volunteer, I have been trying to login for the first time in a loooong time.. and my credentials were invalid. I have been trying to retrieve my password, but it seems my email was no longer known at Mojang (because I was able to create a new account with that email address just now). Now I am sad, since I want to play Minecraft like in the o
#266 [07:40] <antokrui> ld days, but I seem to be unable to access my account. Can you helpm e?
#267 [07:42] * iulian12h [webchat@86.122.62.159] has joined #minecrafthelp
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#270 [08:12] * le0nator06 [webchat@84.46.0.13.dynamic-pppoe.dt.ipv4.wtnet.de] has joined #minecrafthelp
#271 [08:12] <le0nator06> Hallo
#272 [08:14] * le0nator06 [webchat@84.46.0.13.dynamic-pppoe.dt.ipv4.wtnet.de] has quit. (Client Quit)
#273 [08:20] <Greymagic27> ??> antokrui account/send-email
#274 [08:21] <Absol> antokrui: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#275 [08:21] <Absol> antokrui: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#276 [08:23] * Anthony_ [webchat@c-68-45-218-81.hsd1.in.comcast.net] has joined #minecrafthelp
#277 [08:25] <Anthony_> When I try to start minecraft it will get to the MOJANG screen and then say JAVA (SE) binary stopped working
#278 [08:25] * GiacomoLeopardi [webchat@93.56.172.11] has joined #minecrafthelp
#279 [08:25] <Greymagic27> Anthony_, That issue is usually due to malware blocking the game from launching, let's take a look at your running processes and see if anything running could cause this issue:
#280 [08:25] <Greymagic27> ??> Anthony_ tools/hjt
#281 [08:25] <Absol> Anthony_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#282 [08:25] <Absol> Anthony_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#283 [08:26] <GiacomoLeopardi> hey
#284 [08:26] * _ESS83_ [webchat@136.61.6.54] has joined #minecrafthelp
#285 [08:26] <Anthony_> Which Hijack App should i use?
#286 [08:26] <Greymagic27> Anthony_, The linked one, just follow the steps
#287 [08:26] <Greymagic27> GiacomoLeopardi, Hey. How can we help?
#288 [08:27] <_ESS83_> I'm having an issue when joining a friends realm. I get kicked with the error "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host."
#289 [08:27] <Anthony_> I have pasted it onto the website
#290 [08:28] <GiacomoLeopardi> i have minecraft regularly. i downloaded minecraftinstaller.msi but after this, i can't run the launcher and so, the game.
#291 [08:28] * _ESS83_ [webchat@136.61.6.54] has quit. (Client Quit)
#292 [08:29] <Greymagic27> Anthony_, Can you send the URL here?
#293 [08:29] <Greymagic27> GiacomoLeopardi, What happens when you try to run the launcher?
#294 [08:29] <Anthony_> What do you mean
#295 [08:30] <Greymagic27> Anthony_, I need the URL from paste.ubuntu.com. After you click 'paste!' you should get a URL looking like this: https://paste.ubuntu.com/p/3jqHYc2QYa/
#296 [08:30] <Anthony_> https://paste.ubuntu.com/p/rbbfKwYRNx/
#297 [08:30] <Greymagic27> Anthony_, Disable the discord overlay and run this tool:
#298 [08:30] <Greymagic27> ??> Anthony_ av/adwcleaner
#299 [08:30] <Absol> Anthony_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#300 [08:30] <Absol> Anthony_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#301 [08:30] <GiacomoLeopardi> i try to run the llauncher but the application is "empty". the application is open, but has no content
#302 [08:31] <Greymagic27> GiacomoLeopardi, What operating system are you using?
#303 [08:31] <GiacomoLeopardi> windows 10
#304 [08:31] <Greymagic27> GiacomoLeopardi, Could you send an image of what you see when you try to open the launcher after installing minecraft?
#305 [08:32] <Greymagic27> ??> GiacomoLeopardi imgur
#306 [08:32] <Absol> GiacomoLeopardi: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#307 [08:32] <GiacomoLeopardi> okay
#308 [08:32] * Anthony_ [webchat@c-68-45-218-81.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#309 [08:33] * GiacomoLeopardi [webchat@93.56.172.11] has quit. (Quit: webchat.esper.net)
#310 [08:34] * Anthony [webchat@c-68-45-218-81.hsd1.in.comcast.net] has joined #minecrafthelp
#311 [08:34] <Anthony> Hello i have completed your instructions
#312 [08:34] <Greymagic27> Anthony, Welcome back. Try launching minecraft now
#313 [08:34] <Anthony> On 1.13.3?
#314 [08:35] <Greymagic27> Anthony, Try 1.13.2
#315 [08:35] <Anthony> Yeah
#316 [08:35] <Anthony> Well it made it to the single player multiplayer menu but then said it crashed
#317 [08:36] <Greymagic27> Anthony, Let's take a look at the crash report:
#318 [08:36] <Greymagic27> ??> Anthony launcher/log
#319 [08:36] <Absol> Anthony: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#320 [08:36] * Foost [webchat@67-4-55-187.sxfl.qwest.net] has joined #minecrafthelp
#321 [08:37] <Anthony> I have it copied
#322 [08:37] <Greymagic27> Anthony, Send it using paste.ubuntu.com
#323 [08:38] <Anthony> https://paste.ubuntu.com/p/bFBNcfYSHV/
#324 [08:39] <Greymagic27> Anthony, You're getting some openGL errors, let's take a look at a dxdiag so I can look for drivers:
#325 [08:39] <Greymagic27> ??> Anthony win/dxdiag
#326 [08:39] <Absol> Anthony: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#327 [08:39] <Foost> I am not able to load up my game. It will start to load up, the Mojang logo will come up but then it will say it's "Not Responding" and will never load the actual game so I have to close it out. When I do, it will say this in the Minecraft Game Output: "Process crashed with exit code -805306369" I have tried restarting my computer, re-installing Mi
#328 [08:39] <Foost> necraft, and I even updated my memory drivers but nothing is working. I need help with this please.
#329 [08:40] <Greymagic27> ??> Foost av/adwcleaner
#330 [08:40] <Absol> Foost: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#331 [08:40] <Absol> Foost: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#332 [08:40] <Anthony> https://paste.ubuntu.com/p/nXNZRDrRSS/
#333 [08:41] <Greymagic27> Anthony, Download and install this driver: https://www.geforce.com/drivers/results/145872
#334 [08:43] * GiacomoLeopardi [webchat@93.56.172.11] has joined #minecrafthelp
#335 [08:43] * Foost [webchat@67-4-55-187.sxfl.qwest.net] has quit. (Quit: webchat.esper.net)
#336 [08:44] <GiacomoLeopardi> heyy
#337 [08:45] <Greymagic27> GiacomoLeopardi, Hey. Do you have that screenshot?
#338 [08:45] <GiacomoLeopardi> i have the screen of the error
#339 [08:45] <Greymagic27> Great! Can you send the URL here so I can take a look?
#340 [08:45] <GiacomoLeopardi> wait a second.. im uploading
#341 [08:46] <GiacomoLeopardi> https://imgur.com/a/pOROFxc
#342 [08:46] <Greymagic27> Hold shift and right click the icon on your taskbar, then click 'maximise'
#343 [08:48] <Anthony> I downloaded it
#344 [08:48] <Greymagic27> Anthony, Run it and follow the steps it gives you
#345 [08:48] <GiacomoLeopardi> THANK YOU!!!!!
#346 [08:48] <Greymagic27> GiacomoLeopardi, That sounds like a success!
#347 [08:48] * Ignite [webchat@047-012-232-225.res.spectrum.com] has joined #minecrafthelp
#348 [08:48] <Anthony> Its not giving me any directions
#349 [08:49] <GiacomoLeopardi> it worked.. i really thank you
#350 [08:49] <Greymagic27> Anthony, When you first run the driver, it will take some time for it to start the instillation process
#351 [08:49] <Greymagic27> GiacomoLeopardi, No worries. Enjoy playing!
#352 [08:49] * Ignite [webchat@047-012-232-225.res.spectrum.com] has quit. (Client Quit)
#353 [08:50] <Anthony> Ok?
#354 [08:51] <Anthony> I dont get anything
#355 [08:51] <Greymagic27> Anthony, Is the driver application saying anything?
#356 [08:52] <Anthony> No It just says GeForce Expeience
#357 [08:52] <Anthony> and my games
#358 [08:53] * Foost [webchat@67-4-55-187.sxfl.qwest.net] has joined #minecrafthelp
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#360 [08:53] <Greymagic27> Anthony, Run the driver again, it should be called something like '425.31-desktop-win10-64bit'
#361 [08:53] <Foost> Alright I'm back, I did the Clean & Repair step and restarted my computer, now what?
#362 [08:54] <Greymagic27> Foost, Welcome back. Now give minecraft a go
#363 [08:55] <Anthony> Should I install advanced or express
#364 [08:55] <Greymagic27> Anthony, Go with express
#365 [08:56] * Ignite [webchat@047-012-232-225.res.spectrum.com] has quit. (Client Quit)
#366 [08:58] <Anthony> Now it says NVIDIA driver install finish and then CLOSE
#367 [08:58] <Foost> Minecraft now works again, thank you so much!
#368 [08:58] <Greymagic27> Foost, No problem!
#369 [08:59] <Greymagic27> Anthony, Great. Restart your PC then try minecraft. If it still won't work, come back here for further steps
#370 [08:59] * Foost [webchat@67-4-55-187.sxfl.qwest.net] has quit. (Quit: webchat.esper.net)
#371 [08:59] * Anthony [webchat@c-68-45-218-81.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#372 [09:00] * Anthony [webchat@c-68-45-218-81.hsd1.in.comcast.net] has joined #minecrafthelp
#373 [09:01] <Anthony> It works! Thank man I really really appreciate all your time and effort have a nice day man! <3
#374 [09:01] <Greymagic27> Anthony, No problem. Enjoy playing!
#375 [09:01] * Anthony [webchat@c-68-45-218-81.hsd1.in.comcast.net] has quit. (Client Quit)
#376 [09:17] * haofstars [webchat@88.245.148.147.dynamic.ttnet.com.tr] has joined #minecrafthelp
#377 [09:18] <haofstars> I've forgotten my microsoft account which i redeemed a minecraft windows 10 edition key to. Is there a way to use the key to determine which e-mail address i redeemed that key to?
#378 [09:18] <Andrio> haofstars, perhaps check your inboxes
#379 [09:19] <haofstars> If i knew which e mail adress it was, my passwords the same i could login. I just cant remember the e-mail address
#380 [09:19] <haofstars> I have access to the key through my mojang account.
#381 [09:21] * antokrui [webchat@ip4da5b444.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#382 [09:22] * Habbibs [webchat@bbb50d5a.virtua.com.br] has joined #minecrafthelp
#383 [09:24] <Habbibs> Hi. I think my friend stole my account, but it was in 2016, how would I get her back? it changed the user name, and I think oemail too, but I still have the transaction id and the id order
#384 [09:24] <Habbibs> I don1t know what i need to do
#385 [09:25] <Andrio> Habbibs, check your email to see if there's anything related
#386 [09:25] <Andrio> ??> Habbibs account/send-email
#387 [09:25] <Absol> Habbibs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#388 [09:25] <Absol> Habbibs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#389 [09:27] <Habbibs> The first one is to purchase Minecraft, the seconds are from the Username List that it requested (I tried to use those names but it did not work) and then it's me trying to change the password
#390 [09:28] <Andrio> ok
#391 [09:28] <Andrio> Habbibs, did you check your spam folder?
#392 [09:28] <Habbibs> Yeah
#393 [09:28] <Habbibs> Have npthing there
#394 [09:28] <Andrio> ok
#395 [09:30] <Habbibs> braintree:4jb9pxr
#396 [09:30] <Habbibs> If I send my emai here will you have a look if you have any changes?
#397 [09:31] <Andrio> Don't share any private info here
#398 [09:31] <Andrio> This is a public channel.
#399 [09:32] <Habbibs> Ok
#400 [09:34] * Habbibs [webchat@bbb50d5a.virtua.com.br] has quit. (Quit: webchat.esper.net)
#401 [09:37] <haofstars> Not to be offensive or anything. I can see how he got his account stolen smh
#402 [09:39] <Andrio> heh
#403 [09:55] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 180 seconds)
#404 [09:58] * Mimi [webchat@pool-72-77-57-56.pitbpa.fios.verizon.net] has joined #minecrafthelp
#405 [09:58] <Mimi> hello
#406 [09:58] <Mimi> um my minecraft binary code of Java TM keeps not responding and kicking me out of minecraft
#407 [09:58] <Mimi> i already tried reinstalling no luck
#408 [09:58] <Mimi> is there something else i can do
#409 [09:59] <CapFan67> Mimi, The usual cause is adware/bundleware. Here is the usual solution:
#410 [09:59] <CapFan67> ??> Mimi av/adwcleaner
#411 [09:59] <Absol> Mimi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#412 [09:59] <Absol> Mimi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#413 [09:59] <Mimi> i use Avast
#414 [10:00] <CapFan67> Mimi, Absol has linked a cleaner that removes the usual suspect. Give it a go.
#415 [10:00] <Mimi> um okay i guess
#416 [10:01] * Mimi [webchat@pool-72-77-57-56.pitbpa.fios.verizon.net] has quit. (Client Quit)
#417 [10:04] * mimi [webchat@pool-72-77-57-56.pitbpa.fios.verizon.net] has joined #minecrafthelp
#418 [10:04] <mimi> so what if it dont work ?
#419 [10:04] * mimi [webchat@pool-72-77-57-56.pitbpa.fios.verizon.net] has quit. (Client Quit)
#420 [10:06] * lebouchon57 [webchat@lfbn-ncy-1-401-237.w83-196.abo.wanadoo.fr] has joined #minecrafthelp
#421 [10:11] <lebouchon57> hi, someone can tell me if mojang is alive ? I try to reset my password , but I don't receive the email, it's the 3rd day i try to reset my password ...
#422 [10:12] <CapFan67> lebouchon57, Did you check your junk folders?
#423 [10:13] <lebouchon57> yes but nothing ...
#424 [10:13] <CapFan67> lebouchon57, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#425 [10:13] <CapFan67> lebouchon57, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#426 [10:14] <CapFan67> ??> lebouchon57 account/send-email
#427 [10:14] <Absol> lebouchon57: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#428 [10:14] <Absol> lebouchon57: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#429 [10:16] <lebouchon57> I already send yesterday, so I need to be patient... I think ^^
#430 [10:16] <lebouchon57> but I don't give a transaction ID
#431 [10:17] <lebouchon57> Just my username "Lebouchon57"
#432 [10:20] <CapFan67> lebouchon57, Here's the help page for recovering your transaction ID:
#433 [10:20] <CapFan67> ??> lebouchon57 account/trans-id
#434 [10:20] <Absol> lebouchon57: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#435 [10:20] <lebouchon57> I have minecraft w10 edition , and I don't have any problem to reset the password
#436 [10:20] <CapFan67> lebouchon57, And it will indeed take more than a day. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#437 [10:21] <CapFan67> lebouchon57, Win10Edition licensing attaches to your Microsoft Account, a completely different company than Mojang. The password reset won't be the same.
#438 [10:27] <lebouchon57> ok thx , it is impossible to recoving my transaction ID. to old account .... x)
#439 [10:31] <CapFan67> lebouchon57, The majority of the time frames have a path for recovery. The older ones are some of the easiest.
#440 [10:36] <lebouchon57> ok nice, if I gave them the wrong nickname, is it ok? or the email is enough to prove my account
#441 [10:37] <lebouchon57> I don't remember If it's "Lebouchon" or "Lebouchon57"
#442 [10:37] <CapFan67> lebouchon57, Your email is semi-public information. IT's not proof of anything. They will tell you what you need to provide.
#443 [10:44] <lebouchon57> So if they send me an e-mail to reset my password, I’m saved or they send me an email asking for the transaction ID and I’m screwed and I lose my account? x)
#444 [10:48] * RainSara [webchat@c80-216-93-134.bredband.comhem.se] has joined #minecrafthelp
#445 [10:48] <lebouchon57> is it possible to recover the date of the transaction ? it's can help me for ask the id transaction, I don't remember if it's my father or me who buy the game
#446 [10:49] <RainSara> I dont have access to old email and have forgot security questions. How do I get in contact with minecraft staff?
#447 [10:49] <CapFan67> ??> RainSara account/send-email
#448 [10:49] <Absol> RainSara: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#449 [10:49] <Absol> RainSara: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#450 [10:50] <RainSara> I dont have the transaction ID as it is on the email I cant acsess
#451 [10:50] <lebouchon57> id transaction is not on the mail
#452 [10:51] <RainSara> where is it?
#453 [10:51] <lebouchon57> but paypal or bank site
#454 [10:52] <RainSara> My mom bought minecraft for me like 7 years ago so I dont have it there either
#455 [10:52] <CapFan67> RainSara, Let MOjang know when you contact them. If they have other original purchase information to use as verification, they'll let you know.
#456 [10:52] <RainSara> Oh okay, lets hope so. Thanks!
#457 [10:54] <lebouchon57> can we saw since when my account exist pls ?
#458 [10:58] * JOE_YT [webchat@cpc103404-donc13-2-0-cust278.17-1.cable.virginm.net] has joined #minecrafthelp
#459 [10:59] * Lightning_X [webchat@213-202-176-117.bas504.dsl.esat.net] has joined #minecrafthelp
#460 [10:59] <Lightning_X> Hello, i just changed my minecraft username to HypixelFan1
#461 [11:00] <Lightning_X> And this was an accident
#462 [11:00] <Lightning_X> I was just checking the availability of usernames
#463 [11:00] <Lightning_X> and I accidentally pressed Enter
#464 [11:00] <Lightning_X> I would like to change my username quicker than waiting 30 days
#465 [11:00] <JOE_YT> I can't open Minecraft. It just crashes saying I have 'Lack of Updated Graphics Drivers'. I have updated all my Intel drivers but this error still persists
#466 [11:01] <Greymagic27> Lightning_X, You'll need to wait the 30 days.
#467 [11:01] <Lightning_X> Is there a way to change my username without waiting 30 days?
#468 [11:01] <Greymagic27> ??> JOE_YT launcher/log
#469 [11:01] <Absol> JOE_YT: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#470 [11:02] <Lightning_X> is there a way of not waiting 30 days?
#471 [11:02] <Greymagic27> Lightning_X, Nope. By the time mojang reply it will have been 30 days, it's best just to wait
#472 [11:03] <Lightning_X> oh ok thank you for the help!
#473 [11:03] <Greymagic27> Lightning_X, No problem.
#474 [11:03] <Lightning_X> cya
#475 [11:03] * Greymagic27 waves
#475 [11:04] * Lightning_X [webchat@213-202-176-117.bas504.dsl.esat.net] has quit. (Client Quit)
#476 [11:04] <JOE_YT> Greymagic27 https://paste.ubuntu.com/p/D2kNs2Gt5T/
#477 [11:04] <Greymagic27> ??> JOE_YT win/dxdiag
#478 [11:05] <Absol> JOE_YT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#479 [11:05] <JOE_YT> https://paste.ubuntu.com/p/pTkQcC8Svx/
#480 [11:05] <JOE_YT> Greymagic27 https://paste.ubuntu.com/p/pTkQcC8Svx/
#481 [11:06] <Greymagic27> JOE_YT, Your PC is below the needed specs for minecraft. (https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements). You can downgrade to windows 7 to play but even then you may have trouble launching the game without it crashing. If you're on a desktop PC you can buy a new GPU
#482 [11:07] <JOE_YT> Greymagic27 I played Minecraft on my PC before.
#483 [11:07] <Greymagic27> JOE_YT, Then you're lucky, it shouldn't even work on windows 10
#484 [11:09] <JOE_YT> Greymagic27 How do I play Minecraft? I don't want to buy the mobile version and don't have a console. This is my only PC.
#485 [11:09] <Greymagic27> JOE_YT, Downgrade to windows 7 if you can (https://support.microsoft.com/en-gb/help/4027936/windows-10-go-back-to-windows-7-or-windows-81) or buy a new GPU if you're using a desktop PC
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#487 [11:18] * RainSara [webchat@c80-216-93-134.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#488 [11:25] * pleasehelpmeyall [webchat@c-107-2-115-46.hsd1.mn.comcast.net] has joined #minecrafthelp
#489 [11:27] <pleasehelpmeyall> Is there any way to migrate my account when I don't remember what email address I chose when I first purchased minecraft? I purchased it a long time ago with my parents so I probably used their email and don't have access to it. I know my username and password.
#490 [11:29] <Galaxy_2Alex> pleasehelpmeyall, Have you already submitted an account support request to Mojang?
#491 [11:31] * pleasehelpmeyall [webchat@c-107-2-115-46.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#492 [11:41] * DreiKeim [webchat@5-231-154-178.ktk-ip.de] has joined #minecrafthelp
#493 [11:41] <DreiKeim> Hey I cant login with my lan connection in the minecraft launcher
#494 [11:41] <DreiKeim> only if i give hotspot with my phone
#495 [11:41] <DreiKeim> it always says cant connect to the server
#496 [11:42] <Galaxy_2Alex> DreiKeim, Have you tried restarting your router?
#497 [11:43] <DreiKeim> Yes many times
#498 [11:44] <DreiKeim> My whole village can't connect to their accounts
#499 [11:44] <Galaxy_2Alex> DreiKeim, Contact your Internet Service Provider.
#500 [11:44] <DreiKeim> Is it a common problem?
#501 [11:45] <Galaxy_2Alex> DreiKeim, Just sounds like you have a bad Internet Service Provider.
#502 [11:46] <CapFan67> DreiKeim, You're connected to GHOSTnet Hosting, which my tools detect as a proxy/vpn.
#503 [11:46] <Galaxy_2Alex> DreiKeim, Well, that would do it to. Minecraft doesn't support VPNs.
#504 [11:46] <Galaxy_2Alex> too*
#505 [11:46] <DreiKeim> How do I disconnet from them?
#506 [11:47] <Galaxy_2Alex> DreiKeim, A VPN is a program running on your PC - you need to turn it off.
#507 [11:47] <DreiKeim> Okay thank you I will try it out
#508 [11:57] * yonatan [webchat@dynamic-213-57-238-118.hotnet.net.il] has joined #minecrafthelp
#509 [11:58] <yonatan> why you are not making minecraft for PlayStation vr
#510 [11:59] <yonatan> hi
#511 [11:59] * yonatan [webchat@dynamic-213-57-238-118.hotnet.net.il] has quit. (Client Quit)
#512 [12:00] <DreiKeim> It should be off. Could you check once again with your tool?
#513 [12:02] <CapFan67> DreiKeim, If it were turned off, you would disconnect and have to reconnect. You can try rebooting if you think you've disabled it.
#514 [12:02] <DreiKeim> Rebooting the pc or router?
#515 [12:03] <CapFan67> DreiKeim, The PC.
#516 [12:04] <CapFan67> DreiKeim, Also, be aware that one possibility is that you have configured a proxy and VPN. Another is that your ISP uses GHOSTnet for internet connection. In either case, it's the likely cause.
#517 [12:04] <CapFan67> DreiKeim, In fact, it's almost certainly the case since you can tether to a different connection and login just fine.
#518 [12:05] <CapFan67> DreiKeim, If you can't figure it out, you may need to contact your ISP and ask them if they are routing you throught GHOSTnet Proxy.
#519 [12:06] <DreiKeim> okay I will call them
#520 [12:10] * Vexlyn [webchat@186-90-187-253.genericrev.cantv.net] has joined #minecrafthelp
#521 [12:14] <Vexlyn> I have a problem when starting minecraft each time I start this error appears: Java HotSpot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release.
#522 [12:14] <Vexlyn> I have already tried many tips, but none of them worked
#523 [12:15] <CapFan67> Vexlyn, That's not an error, but a warning. Here's how to post the log:
#524 [12:15] <CapFan67> ??> Vexlyn launcher/log
#525 [12:15] <Absol> Vexlyn: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#526 [12:15] <CapFan67> Vexlyn, I'm semi-here for a few minutes, then I'll be able to help.
#527 [12:16] <Vexlyn> Ok thank you
#528 [12:17] * Luca [webchat@lfbn-1-501-118.w86-245.abo.wanadoo.fr] has joined #minecrafthelp
#529 [12:17] <Luca> Hello
#530 [12:20] <Vexlyn> CapFan
#531 [12:20] <Luca> I purchased a new computer for my son Luca, tried to download the version of Minecraft Windows 10 edition, unfortunately I keep getting a mesage that my code has been redeemed and I have to make a new purchase? This is preposterous as I already purchased this software.
#532 [12:20] <Luca> What to do.
#533 [12:20] <CapFan67> Vexlyn, Ye?
#534 [12:20] <Vexlyn> https://paste.ubuntu.com/p/qsMYgJmDpt/
#535 [12:20] <CapFan67> Luca, Where did you purchase from?
#536 [12:20] <CapFan67> Vexlyn, Ok. Stand by. Busy for just a bit longer.
#537 [12:20] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#538 [12:21] <Vexlyn> This pc is old, very old, I'm not in my country and this pc is the only thing I can use for now
#539 [12:22] <Vexlyn> And I need something to distract myself in my spare time
#540 [12:23] <CapFan67> Vexlyn, I was asking for the log. YOu've provided the DxDiag. Nonetheless, your PC is far below the minimum requirements for Minecraft.
#541 [12:24] <Vexlyn> Yes, I have been told, but I have a question, I could play minecraft, but I had to reinstall windows and when I reinstalled it I could not play anymore
#542 [12:26] <Galaxy_2Alex> Vexlyn, Holy shit, that's old.
#543 [12:26] <Absol> Galaxy_2Alex: Please keep it civil
#544 [12:26] <Vexlyn> Yeah
#545 [12:26] <Vexlyn> Very old
#546 [12:27] * pleasehelpmeyall [webchat@c-107-2-115-46.hsd1.mn.comcast.net] has joined #minecrafthelp
#547 [12:27] <Galaxy_2Alex> Vexlyn, That company doesn't even make graphics cards anymore.
#548 [12:27] * DreiKeim [webchat@5-231-154-178.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#549 [12:27] <Galaxy_2Alex> Vexlyn, You were lucky that it was working, but it won't work ever again, sorry.
#550 [12:28] <Vexlyn> Well, I'll have to wait, thanks for the help
#551 [12:29] <Vexlyn> This forum is very efficient
#552 [12:29] <pleasehelpmeyall> How do I find out what email is linked to my minecraft account? I'm trying to migrate it and I know my username and password but I don't know what email address I used. Its most likely was my parents as I bought minecraft years ago, but they don't know what their email was at the time. Can I submit a request to Mojang without knowing my email I reg
#553 [12:30] <pleasehelpmeyall> istered with? Thanks in advance.
#554 [12:30] * Vexlyn [webchat@186-90-187-253.genericrev.cantv.net] has quit. (Quit: webchat.esper.net)
#555 [12:30] <CapFan67> pleasehelpmeyall, You can indeed submit a support request. Your Transaction ID will make it easy.
#556 [12:31] <CapFan67> pleasehelpmeyall, If you don't know your transaction ID, let Mojang know. Perhaps they'll have other original purchase information you can provide to verify ownership.
#557 [12:31] <CapFan67> pleasehelpmeyall, Do you need a link?
#558 [12:31] <pleasehelpmeyall> yeah could I get a link, I probably don't have the transaction ID
#559 [12:31] <pleasehelpmeyall> thanks
#560 [12:31] <CapFan67> ??> pleasehelpmeyall account/send-email
#561 [12:31] <Absol> pleasehelpmeyall: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#562 [12:31] <Absol> pleasehelpmeyall: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#563 [12:31] <Absol> pleasehelpmeyall: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#565 [12:33] <pleasehelpmeyall> Thanks
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#572 [12:50] * Berk [webchat@day2-dynamic-ip123.networx-bg.com] has joined #minecrafthelp
#573 [12:50] <Berk> hello
#574 [12:50] <Galaxy_2Alex> Berk, Hello
#575 [12:50] <Berk> its online right
#576 [12:50] <Berk> live
#577 [12:50] <Berk> i mean
#578 [12:51] <Berk> so in 2017 my account got stolen
#579 [12:51] <Galaxy_2Alex> Berk, Have you already submitted an account support request to Mojang?
#580 [12:51] <Berk> 24 hours ago
#581 [12:51] <Galaxy_2Alex> Berk, Please wait for them to answer.
#582 [12:51] <Berk> its been a whale
#583 [12:51] <Berk> while
#584 [12:51] <Galaxy_2Alex> Berk, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#585 [12:52] <Galaxy_2Alex> Berk, It's also Easter Weekend.
#586 [12:52] <Berk> can i chat lvie
#587 [12:52] <Berk> live
#588 [12:52] <Galaxy_2Alex> Berk, No, you will need to wait for them to answer your account support request.
#589 [12:52] <Berk> i have screen shots of purchases
#590 [12:52] <Berk> can i send them here
#591 [12:52] <Berk> pls
#592 [12:52] <Galaxy_2Alex> Berk, No.
#593 [12:52] <Galaxy_2Alex> Berk, We are not Mojang.
#594 [12:52] <Galaxy_2Alex> Berk, The only one who is Mojang is Mojang.
#595 [12:52] <Berk> ow god ok
#596 [12:53] <Berk> thanks for the support
#597 [12:53] <CapFan67> Berk, You've connected to a Community technical support channel.
#598 [12:53] <Berk> ok
#599 [12:53] <Galaxy_2Alex> Berk, It specifically says so in the email.
#600 [12:53] <Berk> i understand
#601 [12:53] <Berk> i want to ask
#602 [12:53] <Berk> do i need screenshots of the game purchase receipe
#603 [12:54] <Berk> or i can just send pictures in game purchases
#604 [12:54] <CapFan67> Berk, Ideally, you'll simply give Mojang the transaction ID.
#605 [12:54] <Berk> to return account
#606 [12:54] <Galaxy_2Alex> Berk, If you gave them the transaction ID, you will receive help right away.
#607 [12:54] <Berk> i dont have it
#608 [12:54] <Berk> its in my old gmail
#609 [12:54] <Galaxy_2Alex> Berk, You will just have to wait for them to answer your account support request please.
#610 [12:54] <Berk> i dont remember it
#611 [12:54] <Galaxy_2Alex> Berk, There is nothing else we can do for you here.
#612 [12:54] <Berk> ok
#613 [12:54] <Berk> have a good day
#614 [12:55] <Galaxy_2Alex> Berk, You too.
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#618 [13:25] * forestcity [webchat@104.128.136.56] has joined #minecrafthelp
#619 [13:26] <forestcity> hey my account isn't logging into minecraft. It says unable to connect to server
#620 [13:27] <CapFan67> forestcity, Hi.
#621 [13:27] <CapFan67> forestcity, Your VPN/Proxy is the likey cause.
#622 [13:27] <CapFan67> *likely
#623 [13:27] <forestcity> Ok, I turned it off, and it still doesn't work
#624 [13:27] <CapFan67> forestcity, You are connnected to this chat through a VPN.
#625 [13:28] <forestcity> I am confused. I am really not a tech person. This chat is making a vpn?
#626 [13:29] * Karaboota [webchat@172-221-033-145.dhcp.chtrptr.net] has joined #minecrafthelp
#627 [13:29] * forestcity [webchat@104.128.136.56] has quit. (Client Quit)
#628 [13:29] <CapFan67> forestcity, My suggestion is to uninstall your VPN to test, then reboot. see if you can connect. IF so, you can learn how to configure it later.
#629 [13:29] <Karaboota> I bought the PC version at best buy, enter the code and it just says processing order and never does anything?
#630 [13:30] <Galaxy_2Alex> Karaboota, Make sure you aren't connected to a VPN, also make sure you are using your home Internet.
#631 [13:31] <Karaboota> I am not connected to VPN and I am using my home internet
#632 [13:32] <Galaxy_2Alex> Karaboota, And you sure they correctly unlocked the code when you bought it? If you aren't sure, go back to the Best Buy and ask them.
#633 [13:34] <Karaboota> It doesn't say there is an error though? If there was an issue with the code wouldn't it show an error?
#634 [13:34] <CapFan67> Karaboota, Adbockers or browser extensions can interfere with web forms. Have you tried applying the code from another device, such as your mobile?
#635 [13:35] * Karaboota [webchat@172-221-033-145.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#636 [13:40] * Zeus__05 [webchat@88.232.60.219.dynamic.ttnet.com.tr] has joined #minecrafthelp
#637 [13:43] <Zeus__05> I enter my password and e-mail while entering the internet site, but the entry is grayed out and I can not enter any way. I've been logged in again many times.
#638 [13:43] <Galaxy_2Alex> Zeus__05, Have you ever used McLeaks on that PC?
#639 [13:44] <Zeus__05> No
#640 [13:44] <Galaxy_2Alex> Zeus__05, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#641 [13:44] <Galaxy_2Alex> ??> Zeus__05 tools/hjt
#642 [13:44] <Absol> Zeus__05: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#643 [13:44] <Absol> Zeus__05: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#644 [13:45] <Zeus__05> Is it safe
#645 [13:45] <Galaxy_2Alex> Zeus__05, Yes it is, we use it all the time.
#646 [13:46] <Zeus__05> But if anything happens
#647 [13:47] <Galaxy_2Alex> Zeus__05, Nothing will happen - like I said, we use it every day to fix issues.
#648 [13:47] <Zeus__05> I live in Turkey
#649 [13:47] * Nick [webchat@ip70-185-34-47.ph.ph.cox.net] has joined #minecrafthelp
#650 [13:47] * Nick is now known as Guest90112
#651 [13:47] <Zeus__05> is this the only way
#652 [13:47] <Galaxy_2Alex> Zeus__05, That shouldn't matter - unless your gouvernment suddently thinks that Minecraft is bad and is blocking it, but I haven't heard anything so far about that.
#653 [13:48] <Galaxy_2Alex> Zeus__05, It's by far the easiest way, but even with other instructions you will need to download similar tools.
#654 [13:48] <Zeus__05> okey
#655 [13:49] * Zeus__05 [webchat@88.232.60.219.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#656 [13:58] <Guest90112> Hello all, hope this day finds you well, I was having some login issues and was directed to this chat. I tried logging into minecraft.net to download the game onto a new computer and get the wrong username or password message. I tried changing my password and waited a couple hours, I double checked to make sure my account had been migrated to moj
#657 [13:58] <Guest90112> ang (it said it was). Any insights into this matter would be much appreciated.
#658 [13:58] <Galaxy_2Alex> Guest90112, ...how were you directed to this chat?
#659 [13:59] <Galaxy_2Alex> Guest90112, Have you already submitted an account support request to Mojang?
#660 [14:00] <Guest90112> Yes, correct.
#661 [14:00] * JAckPackage [webchat@23.226.164.202.dhcp.prtcnet.org] has joined #minecrafthelp
#662 [14:00] <JAckPackage> Hey all
#663 [14:00] <Galaxy_2Alex> Guest90112, Let's just check one thing. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#664 [14:00] <Galaxy_2Alex> ??> Guest90112 tools/hjt
#665 [14:00] <Absol> Guest90112: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#666 [14:00] <Absol> Guest90112: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#667 [14:00] <Galaxy_2Alex> JAckPackage, Hello
#668 [14:00] * tumbleweed [~bildramer@p2003004CEA0769009C2D44065FA24EE9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#669 [14:01] * tumbleweed [~bildramer@p2003004CEA0769009C2D44065FA24EE9.dip0.t-ipconnect.de] has joined #minecrafthelp
#670 [14:01] <JAckPackage> I recently purchased Minecraft to play in a friend's realm. However, it appears I bought the Java version of Minecraft and I'm having trouble since he is using the Windows version. Can Java version players join realms created by the Windows users?
#671 [14:01] <JAckPackage> And if not, what would be the best way of getting this rectified?
#672 [14:02] <Galaxy_2Alex> JAckPackage, No, Java and Bedrock Edition are not compatible, You can try contacting Mojang about a refund so you can buy the other version.
#673 [14:02] <Galaxy_2Alex> ??> JAckPackage account/refund
#674 [14:02] <Absol> JAckPackage: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#675 [14:02] <JAckPackage> That's what I figured but I wanted to check here first.
#676 [14:02] <Galaxy_2Alex> JAckPackage, Even if it might not really meet the criteria, you can still try to get a refund.
#677 [14:02] <JAckPackage> Thanks everyone.
#678 [14:03] * JAckPackage [webchat@23.226.164.202.dhcp.prtcnet.org] has quit. (Client Quit)
#679 [14:10] * liam2 [webchat@5e05cfa7.bb.sky.com] has joined #minecrafthelp
#680 [14:12] <liam2> hello im having trouble login in to mojang/minecraft.net i cant receive emails please help thank you
#681 [14:12] <Galaxy_2Alex> liam2, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#682 [14:13] <liam2> ok thank you
#683 [14:17] * liam2 [webchat@5e05cfa7.bb.sky.com] has quit. (Quit: webchat.esper.net)
#684 [14:19] * Max4 [webchat@pbz-163-212.tm.net.my] has joined #minecrafthelp
#685 [14:20] <Max4> I was downloading my game as it said unable to save download
#686 [14:20] * Lord_of_Life [~Lord@77.28.169.121] has quit. (Ping timeout: 189 seconds)
#687 [14:23] <Max4> Unable to save download what to do
#688 [14:24] * Lord_of_Life [~Lord@46.217.196.236] has joined #minecrafthelp
#689 [14:24] <SuperSaturn19> I am having problems making fireworks with many colors in one firework.
#690 [14:24] <Galaxy_2Alex> SuperSaturn19, Bedrock or Java Edition?
#691 [14:24] <SuperSaturn19> PE
#692 [14:25] <SuperSaturn19> Pocket addition
#693 [14:25] <Galaxy_2Alex> SuperSaturn19, https://minecraft.gamepedia.com/Firework_Rocket
#694 [14:25] * SuperSaturn19 [webchat@107-130-255-20.lightspeed.milwwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#696 [14:30] <SuperSaturn19> I still having problems how do I make a firework with many colors.
#697 [14:30] <Galaxy_2Alex> SuperSaturn19, Just add multiple dyes to the star when crafting.
#698 [14:31] <SuperSaturn19> I have already tried that it just keeps giving me a firework with one colored.
#699 [14:32] <SuperSaturn19> I put in 3 different colors and only get one color of firework.
#700 [14:32] <Galaxy_2Alex> SuperSaturn19, Are you using the Beta?
#701 [14:32] <SuperSaturn19> Pocket addition
#702 [14:32] <Galaxy_2Alex> SuperSaturn19, What version number?
#703 [14:34] <SuperSaturn19> 340
#704 [14:35] <Galaxy_2Alex> SuperSaturn19, What number does it show on your main menu in the bottom-right corner?
#705 [14:36] <SuperSaturn19> V1.10.0
#706 [14:38] <SuperSaturn19> That’s what it says.
#707 [14:38] <Galaxy_2Alex> SuperSaturn19, Read the Wiki article again. If it still doesn't work, it might be a bug.
#708 [14:39] <SuperSaturn19> Ok
#709 [14:40] <SuperSaturn19> What should I do if it’s a bug?
#710 [14:40] <Galaxy_2Alex> SuperSaturn19, If you want, you can report it on the bug tracker. https://bugs.mojang.com/
#711 [14:41] <SuperSaturn19> Can you please ?
#712 [14:42] <Galaxy_2Alex> SuperSaturn19, I can't, I don't have the time. You also need to thoroughly test the issue as well, and write steps on how to reproduce it.
#713 [14:42] <SuperSaturn19> I don't know how to make it happen again it just happen.
#714 [14:43] <SuperSaturn19> And it will not end.
#715 [14:43] <SuperSaturn19> The game will not let me make the fireworks with many colors.
#716 [14:43] <Galaxy_2Alex> SuperSaturn19, As I said, it might be a bug.
#717 [14:44] <Galaxy_2Alex> SuperSaturn19, Or you aren't doing it correctly - read the Wiki entry again.
#718 [14:46] * syda09 [webchat@c-24-20-135-43.hsd1.or.comcast.net] has joined #minecrafthelp
#719 [14:46] * Max48 [webchat@pbz-163-212.tm.net.my] has joined #minecrafthelp
#720 [14:46] <syda09> I have paid for the game but it does not download the game but only lets me lay the demoworld.
#721 [14:46] <Max48> I need help
#722 [14:47] <Galaxy_2Alex> ??> syda09 launcher/relog
#723 [14:47] <Absol> syda09: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#724 [14:47] <Galaxy_2Alex> Max48, How can we help?
#725 [14:47] <Max48> im downloading 1.13.2 and it says unable to save download
#726 [14:47] <Galaxy_2Alex> ??> Max48 error/download
#727 [14:47] <Absol> Max48: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#728 [14:48] * syda09 [webchat@c-24-20-135-43.hsd1.or.comcast.net] has quit. (Client Quit)
#729 [14:48] * koby [webchat@c-73-159-219-242.hsd1.me.comcast.net] has joined #minecrafthelp
#730 [14:48] <Max48> Galaxy_2Alex so i delete any of those softwares you listed and that will fix the download problem
#731 [14:48] <koby> im having a issue
#732 [14:49] <Galaxy_2Alex> Max48, Hopefully, yes.
#733 [14:49] <Galaxy_2Alex> koby, What issue?
#734 [14:49] <Max48> Galaxy_2Alex thanks
#735 [14:49] <koby> i just bought minecraft java edition and when i go to start the game its stuck on mojang loading screen and it says not responding
#736 [14:49] <koby> then crashes
#737 [14:50] <Galaxy_2Alex> ??> koby av/adwcleaner
#738 [14:50] <Absol> koby: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#739 [14:50] <Absol> koby: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#740 [14:50] <koby> ok
#741 [14:54] <koby> im scanning now
#742 [14:54] * Max48 [webchat@pbz-163-212.tm.net.my] has quit. (Quit: webchat.esper.net)
#743 [14:55] <koby> its done i restarted my pc
#744 [14:55] <Galaxy_2Alex> koby, Try running the game.
#745 [14:56] <koby> ok
#746 [14:56] <koby> keeps saying not responding
#747 [14:57] <koby> nvm it woked
#748 [14:57] <koby> thanks ill come back if i have more problems
#749 [15:12] * Festivallime9 [webchat@94-244-97-133.ip.kis.lt] has joined #minecrafthelp
#750 [15:12] <Festivallime9> i cannot launch minecraft
#751 [15:13] <Galaxy_2Alex> Festivallime9, What happens when you try?
#752 [15:24] <Festivallime9> https://imgur.com/3ZcqpRu
#753 [15:25] <Galaxy_2Alex> ??> Festivallime9 win/dxdiag
#754 [15:25] <Absol> Festivallime9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#755 [15:26] * EpicGamer [webchat@c-24-8-59-21.hsd1.co.comcast.net] has joined #minecrafthelp
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#757 [15:28] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#758 [15:32] <Festivallime9> https://paste.ubuntu.com/p/tpbv2VBGkT/
#759 [15:32] <Galaxy_2Alex> Festivallime9, I need the full DxDiag, not just the top please.
#760 [15:38] * Lily8 [webchat@d108-173-2-183.abhsia.telus.net] has joined #minecrafthelp
#761 [15:38] <Lily8> Hi, so in a minecraft world I have set up a command block to teleport from location to location. But by accident I clicked "always" and now I am stuck in a re spawn loop. So when ever I try to get anywhere near my house I get spawned back to the place I wanted to teleport to. It is really stressful and feels impossible to fix. But there must be a w
#762 [15:38] <Lily8> ay. Any suggestions?
#763 [15:52] * Wonder [webchat@4712.ip.megatro.com] has joined #minecrafthelp
#764 [15:52] <Wonder> Hi
#765 [15:55] * Wonder [webchat@4712.ip.megatro.com] has quit. (Client Quit)
#766 [15:56] * Passport [webchat@modemcable007.13-221-104.mc.videotron.ca] has joined #minecrafthelp
#767 [15:57] <Lily8> Hi, so in a minecraft world I have set up a command block to teleport from location to location. But by accident I clicked always and now am stuck in a re spawn loop. So when ever I try to get anywhere near my house I get spawned back to the place I wanted to teleport to. It is really stressful and feels impossible to fix. But there must be a way.
#768 [15:57] <Lily8> Any suggestions?
#769 [15:57] <Passport> Hi folks. I bought Minecraft in 2010 but I think the migration didn't work as I'm prompted to purchase it again. Can this be fixed by contacting support?
#770 [16:23] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#771 [16:36] * Nxco [webchat@188-22-128-180.adsl.highway.telekom.at] has joined #minecrafthelp
#772 [16:37] <Nxco> Can you change my username to IzNxco?
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#776 [16:42] * NoCh_NoKsRyOuT [webchat@p5DFFB63C.dip0.t-ipconnect.de] has joined #minecrafthelp
#777 [16:43] <NoCh_NoKsRyOuT> Auch jemand der Deutsch spricht da ?
#778 [16:45] <NoCh_NoKsRyOuT> Have a little question
#779 [16:46] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#780 [16:46] <NoCh_NoKsRyOuT> Can I return money from Mojang?
#781 [16:46] * WWind [webchat@pool-100-15-233-51.washdc.fios.verizon.net] has joined #minecrafthelp
#782 [16:47] <WWind> Hello, I cannot find the link to cancel a Realms subscription. The subscription shows in my account, it will allow me to extend, but not cancel it. Any help would appreciated.
#783 [16:48] * Darckwizard [webchat@182.red-88-1-157.dynamicip.rima-tde.net] has joined #minecrafthelp
#784 [16:48] <Darckwizard> hi I have a problem with my account migration
#785 [16:49] <Darckwizard> it says that my account has been already migrated form Minecraft to Mojang
#786 [16:49] <Darckwizard> but
#787 [16:49] <Darckwizard> I can only play demo and not able to play the full mode
#788 [16:49] <Darckwizard> cause it says that I have to buy the game
#789 [16:50] * Nuke_Dwarf_ [webchat@cpc116224-linc14-2-0-cust668.12-1.cable.virginm.net] has joined #minecrafthelp
#790 [16:50] <Darckwizard> but I did it arround 2011
#791 [16:50] <Darckwizard> can someone help me?
#792 [16:50] <Darckwizard> or has it happenned to someone else?
#793 [16:50] * sky01 [webchat@200.5.63.74] has joined #minecrafthelp
#794 [16:51] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#795 [16:51] <Nuke_Dwarf_> I have deleted the Gmail account associated with my Minecraft account and now cannot recover any of my security questions.
#796 [16:51] <sky01> I need some help with a username issue?
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#798 [16:52] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
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#802 [16:54] <NoCh_NoKsRyOuT> WWind: You can cancel your subscription in the subscription settings in the store of your app. View your subscription from the Settings menu in the game to see which app store processed the purchase. From there you can also manage your subscription. If this is not possible, you can also view your settings in the app store where you made the purchas
#803 [16:54] <NoCh_NoKsRyOuT> e and cancel regular payments. If your realm is created as part of a one-time purchase (ie one or six months), it automatically expires after the set duration is over.
#804 [16:55] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has joined #minecrafthelp
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#807 [16:56] <plzhelpmymc> my minecraft crashes because of "outdated drivers" and when i follow the fix issues box and search for updates for my driver nothing shows
#808 [16:57] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
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#810 [17:02] * Darckwizard [webchat@182.red-88-1-157.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
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#812 [17:09] <Yurito> My Minecraft crashes upon launching and it gives the message 'Java(TM) Platform SE Binary Is Not Responding Issue.' My graphics drives are up to date, there shouldn't be any imcompatible software, i'm using the ocrrect version of java and I have no malware. This has only stopped working since 1.12 and still doesn't work.
#813 [17:16] * lorraine [webchat@41.100.15.74] has joined #minecrafthelp
#814 [17:16] <lorraine> Hi geys
#815 [17:17] <lorraine> I forget username How to Get, i have email
#816 [17:18] <lorraine> Because i will migrate my account And i forget Username .
#817 [17:19] <lorraine> Pls help
#818 [17:27] <lorraine> Dude
#819 [17:31] * FlareWalker [webchat@75.102.129.182] has joined #minecrafthelp
#820 [17:33] <FlareWalker> Hello, my name is FlareWalker, that was the name of my minecraft account (which was a premium account since around 2012/2013) and the mojang website does not send me any emails in regards to letting me reset my password or anything of the sort
#821 [17:42] <lorraine> :'(
#822 [17:45] * Tre [webchat@c-75-64-244-80.hsd1.tn.comcast.net] has joined #minecrafthelp
#823 [17:45] <Tre> When i got on the launcher, i was signed out. So i tried to sign back in but it won't work. It would say "Could not connect to server." P.S. I also tried to sign in to the Minecraft website but that also didn't work
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#825 [17:55] * Chloe [webchat@73.109.50.0] has joined #minecrafthelp
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#827 [17:56] * serg1995 [webchat@75-164-235-44.ptld.qwest.net] has joined #minecrafthelp
#828 [17:57] <serg1995> so...i was told i could get some help with my account issues here?
#829 [17:58] <serg1995> it's as if my old account never existed, i cant log in, or migrate it
#830 [17:59] <GreyVulpine> We don't do account issues here
#831 [17:59] <serg1995> ah ok sorry then, the email said i could try here
#832 [17:59] * serg1995 [webchat@75-164-235-44.ptld.qwest.net] has quit. (Client Quit)
#833 [18:04] <lorraine> GreyVulpine I forget A username
#834 [18:11] * lorraine [webchat@41.100.15.74] has quit. (Quit: webchat.esper.net)
#835 [18:29] * loganko123 [webchat@mobile-107-77-207-229.mobile.att.net] has joined #minecrafthelp
#836 [18:31] <loganko123> So I have sent multiple emails do mojang about changing the email associated with my account, and the first email I sent I forgot to put the transaction ID in it. When I sent a new email that contained it the only responded to the original, and I sent more emails about it, but only received responses for the first email, what should I do, they are
#837 [18:31] <loganko123> only responding to the first email?
#838 [18:32] * Rito [webchat@cpe-101-165-181-68.wnui-cr-101.cha.qld.bigpond.net.au] has joined #minecrafthelp
#839 [18:33] <Rito> So i keep getting this error every time I try to join a server saying: Failed to login: Authentication are currently down for maintainance.
#840 [18:36] <tyteen4a03> ??> Rito tools/hjt
#841 [18:36] <Absol> Rito: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#842 [18:36] <Absol> Rito: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#843 [18:52] * Nascent_space [webchat@FLPP-p-144-134-14-96.prem.tmns.net.au] has joined #minecrafthelp
#844 [18:53] <Nascent_space> We could not authenticate you against our servers. Please try to log out and then log back in again. I get this message every time I try to log into Minecraft.net Any suggestions?
#845 [18:58] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 183 seconds)
#846 [19:00] * marrkuss [webchat@ews142.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#847 [19:00] <marrkuss> hi
#848 [19:01] * marrkuss [webchat@ews142.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
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#850 [19:05] * Nascent_Space [webchat@CTPP-p-144-134-35-201.prem.tmns.net.au] has joined #minecrafthelp
#851 [19:06] <Nascent_Space> Hello, when I attempt to login to Minecraft.net it displays this message. "We could not authenticate you against our servers. Please try to log out and then log back in again." Any idea on what to do? I can't get multiplayer on my minecraft launcher either and I am very confused...
#852 [19:11] * nshrecky19 [webchat@ue.tmodns.net] has joined #minecrafthelp
#853 [19:13] <nshrecky19> Hey, I've been having problems with joining my friends realm servers. I get a javaioexception error and am kicked as soon as I join. I've tried every solution I've found online over the past few days, including reinstalling Minecraft and java and making sure windows defender wasn't blocking it. I can join regular multiplayer servers without any iss
#854 [19:13] <nshrecky19> ues.
#855 [19:39] * djkentaron [webchat@180.249.38.157] has joined #minecrafthelp
#856 [19:40] * Tigwanii [webchat@cpe-110-140-142-66.vb05.vic.asp.telstra.net] has joined #minecrafthelp
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#858 [19:40] * Rito [webchat@1.132.107.176] has joined #minecrafthelp
#859 [19:40] <Tigwanii> My launcher is in offline mode for some reason. is there a way to fix it
#860 [19:41] <Rito> Same here
#861 [19:41] * djkentaron [webchat@180.249.38.157] has joined #minecrafthelp
#862 [19:41] <djkentaron> why do I play Minecraft using version 1.14 pre release is not possible even though I use a pre account
#863 [19:41] <Rito> And also whenever i try to join a server it says Failed to connect: Authentication server down for maintainance
#864 [19:42] <Rito> even though it says it's fine
#865 [19:42] <Tigwanii> same with me rito
#866 [19:42] <Rito> Well at least someone has the same issue
#867 [19:42] <tyteen4a03> ??> Rito tools/hjt
#868 [19:42] <Tigwanii> yea
#869 [19:42] <Absol> Rito: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#870 [19:42] <Absol> Rito: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#871 [19:43] <tyteen4a03> djkentaron: what is the exact error?
#872 [19:43] <tyteen4a03> ??> Tigwanii tools/hjt
#873 [19:43] <Absol> Tigwanii: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#874 [19:43] <Rito> I'm on windows not ubuntu
#875 [19:43] <Absol> Tigwanii: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#876 [19:43] * Tigwanii [webchat@cpe-110-140-142-66.vb05.vic.asp.telstra.net] has quit. (Client Quit)
#877 [19:43] <Rito> That does not looks safe
#878 [19:44] <djkentaron> I can't enter the minecraft
#879 [19:44] <tyteen4a03> Rito: it's maintained by Malwarebytes, a well-known antivirus manufacturer
#880 [19:44] <tyteen4a03> djkentaron: what error does it give you?
#881 [19:45] <djkentaron> Unable to save download. brigadier-1.0.17.jar
#882 [19:45] <tyteen4a03> ??> djkentaron tools/hjt
#883 [19:45] <Absol> djkentaron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#884 [19:45] <Absol> djkentaron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#885 [19:46] * djkentaron [webchat@180.249.38.157] has quit. (Client Quit)
#886 [19:47] * kizaruuuu [webchat@cad33-1-82-229-8-129.fbx.proxad.net] has joined #minecrafthelp
#887 [19:48] <kizaruuuu> i need help i dont know why my minecraft didnt want to install 1.13.2 version
#888 [19:48] <Rito> I dunno which stuff is bad tho
#889 [19:48] <Rito> i did the HiJackThis and it scanned, I just dunno hich stuff is bad
#890 [19:49] <Rito> And how is scanning this gonna fix my minecraft issue
#891 [19:50] <tyteen4a03> Rito: you need to give us the scan results
#892 [19:50] <tyteen4a03> ??> Rito paste
#893 [19:50] <Absol> Rito: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#894 [19:50] <tyteen4a03> kizaruuuu: what is the error?
#895 [19:50] <kizaruuuu> Could not save the download. fastutil-8.2.1.jar
#896 [19:50] <tyteen4a03> ??> kizaruuuu tools/hjt
#897 [19:50] <Absol> kizaruuuu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#898 [19:50] <Absol> kizaruuuu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#899 [19:53] <Rito> Ok i've put it into paste.gg what do i do with it now?
#900 [19:55] <tyteen4a03> Rito: give us the link
#901 [19:55] <Rito> https://paste.gg/p/anonymous/c3a8f570450942f190886c1e6faa087e
#902 [19:55] <Rito> There
#903 [19:57] <kizaruuuu> https://paste.ubuntu.com/p/8hTJrt3Nbg/plain/
#904 [19:57] <kizaruuuu> the link of the scan
#905 [19:58] <tyteen4a03> Rito: uninstall: AVG, Norton, Tunnelbear
#906 [19:58] <tyteen4a03> ??> Rito av/avg
#907 [19:58] <Absol> Rito: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#908 [19:58] <Absol> Rito: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#909 [19:58] <tyteen4a03> ??> Rito av/norton
#910 [19:58] <Absol> Rito: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#911 [19:58] <tyteen4a03> ??> Rito av/norton/uninstall
#912 [19:58] <Absol> Rito: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#913 [19:59] <tyteen4a03> kizaruuuu: uninstall: AVG, Norton, ByteFence
#914 [19:59] <tyteen4a03> ??> kizaruuuu av/bytefence
#915 [19:59] <Absol> kizaruuuu: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#916 [19:59] <tyteen4a03> ??> kizaruuuu av/avg/uninstall
#917 [19:59] <Absol> kizaruuuu: To uninstall AVG AntiVirus and related products completely, use the uninstaller from here: https://files-download.avg.com/util/tools/AVG_Remover.exe
#918 [19:59] <tyteen4a03> ??> kizaruuuu av/norton/uninstall
#919 [19:59] <Absol> kizaruuuu: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#920 [20:01] <kizaruuuu> AVG remover did not find active AVG
#921 [20:03] <tyteen4a03> kizaruuuu: is it in your Programs and Features list?
#922 [20:04] <kizaruuuu> it's good I just forced the launch of the download version 1.13.2 and finally I downloaded all the files of this version
#923 [20:04] * Rito [webchat@1.132.107.176] has quit. (Quit: webchat.esper.net)
#924 [20:04] <kizaruuuu> ty anyway
#925 [20:05] * JustStealz [webchat@aclermont-ferrand-651-1-273-79.w86-207.abo.wanadoo.fr] has joined #minecrafthelp
#926 [20:05] <nshrecky19> I've been having problems with joining my friends realm servers. I get a javaioexception error and am kicked as soon as I join. I've tried every solution I've found online over the past few days, including reinstalling Minecraft and java and making sure windows defender wasn't blocking it. I can join regular multiplayer servers without any issues.
#927 [20:06] <tyteen4a03> nshrecky19: what is the full error?
#928 [20:07] <nshrecky19> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#929 [20:07] <JustStealz> Is Mojang going to buy Minecraft: Story Mode to do more seasons ?
#930 [20:07] * sirace [webchat@ip68-6-101-65.sb.sd.cox.net] has quit. (Quit: webchat.esper.net)
#931 [20:08] * h [webchat@udp066532uds.hawaiiantel.net] has joined #minecrafthelp
#932 [20:08] <h> h
#933 [20:08] * Ray [webchat@c-73-175-255-70.hsd1.pa.comcast.net] has joined #minecrafthelp
#934 [20:08] * h is now known as Guest92484
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#936 [20:10] <Ray> I'm having problems with two things presently. Banners show designs while crafting but show up blank when placed in gameplay.
#937 [20:10] <tyteen4a03> JustStealz: nobody knows
#938 [20:10] <tyteen4a03> nshrecky19: are you behind a VPN?
#939 [20:11] <Ray> Explain VPN please
#940 [20:11] <tyteen4a03> ??> Ray irc/multitasking/~!
#941 [20:11] <tyteen4a03> ??> Ray irc/multitasking/!
#942 [20:11] <Absol> Ray: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#943 [20:11] <Absol> Ray: Don't respond to messages directed at other people.
#944 [20:13] <nshrecky19> Wow, thanks for helping me. I'm using my phone as an internet hotspot and I had a vpn installed but not turned on, uninstalling it fixed my problem. Thanks for the help!
#945 [20:14] <nshrecky19> any idea why it won't work with a vpn?
#946 [20:14] <tyteen4a03> nshrecky19: Mojang blocks VPNs to prevent abuse
#947 [20:14] <tyteen4a03> Ray: are you using vanilla Minecraft?
#948 [20:15] <Ray> Pocket edition
#949 [20:15] <tyteen4a03> Ray: we don't support Pocket Edition here
#950 [20:16] <nshrecky19> oh ok
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#952 [20:16] <Ray> Is there a chat help that can help with pocket edition?
#953 [20:17] <tyteen4a03> Ray: try the MCPE subreddit or Minecraft Forums
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#956 [20:37] * peonies [webchat@184-089-176-210.res.spectrum.com] has joined #minecrafthelp
#957 [20:39] <peonies> Heya, having a weird issue with the server I host. The server shows it is online and loads normally, but does not let anyone including me (host) connect to it.
#958 [20:41] <peonies> https://paste.ubuntu.com/p/f2kXkRb9RP/ here is the latest log for when it starts.
#959 [20:45] <tyteen4a03> ??> peonies tools/hjty
#960 [20:45] <tyteen4a03> ??> peonies tools/hjt
#961 [20:45] <Absol> peonies: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#962 [20:45] <Absol> peonies: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#963 [20:46] <tyteen4a03> peonies: also, is it vanilla?
#964 [20:46] <peonies> It is vanilla yes.
#965 [20:49] <peonies> https://paste.ubuntu.com/p/YyDp675WSb/
#966 [21:00] <peonies> Is it incorrect?
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#968 [21:03] <stephen> hello
#969 [21:10] <tyteen4a03> peonies: looks fine - how are you connecting to the server?
#970 [21:11] <peonies> I usually select direct connection, I connect wirelessly.
#971 [21:11] <tyteen4a03> peonies: what IP are you using?
#972 [21:12] <peonies> Is it fine if I send that to you privately?
#973 [21:13] <tyteen4a03> peonies: if it is your own PC, your IP is already visible to the world
#974 [21:13] <tyteen4a03> peonies: but sure
#975 [21:13] <peonies> Oh I see, I didn't realize
#976 [21:13] <peonies> 184.89.176.210
#977 [21:14] <tyteen4a03> peonies: and can you connect to it using 127.0.0.1?
#978 [21:15] <peonies> Let me try a moment.
#979 [21:15] <peonies> It worked with that IP.
#980 [21:16] <tyteen4a03> peonies: looks like you did not set up port forwarding correctly
#981 [21:16] <peonies> It worked up to this point, but I did reset my router recently
#982 [21:17] <tyteen4a03> peonies: if your router is old, resetting it may cause its settings to reset
#983 [21:17] <tyteen4a03> peonies: er, power cycling
#984 [21:17] <tyteen4a03> peonies: if you intentionally reset its settings, obviously the port forwarding would be gone
#985 [21:18] <peonies> I see thank you, let me try the portforwarding again
#986 [21:22] * spicy [webchat@host-184-166-3-27.gdj-co.client.bresnan.net] has joined #minecrafthelp
#987 [21:23] <spicy> Anyone know how to fix worlds no loading
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#989 [21:27] * peonies [webchat@184-089-176-210.res.spectrum.com] has joined #minecrafthelp
#990 [21:27] <peonies> Apologies for DC
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#992 [21:27] <peonies> Thank you! That seemed to work, I didn't know that when I reset my router I'd have to reset my port forwarding.
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#996 [21:33] <llll> hjkhujghjfghgfghfgfhjfujfjhfgyhk
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#998 [21:42] * Syn [webchat@68-200-35-154.res.bhn.net] has joined #minecrafthelp
#999 [21:44] <Syn> Hi, I cannot login to Minecraft b/c it gives the error "Failed to download file. mixin-0.7.1-SNAPSHOT.jar"
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#1005 [22:00] <Shikuuz> Hello, could you help me with changing my account's email?
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#1010 [22:54] <james> payment
#1011 [22:54] <james> it weont let me cancel my order
#1012 [22:59] * IcyTheFOx [webchat@cpe-98-30-158-65.columbus.res.rr.com] has joined #minecrafthelp
#1013 [23:00] <james> heelo
#1014 [23:01] <IcyTheFOx> Hey there, I need help because I am having issues with logging into A server, its only doing it with one server, it keeps saying "internal server error" and I looked into the console of the server and it gives me this error message " com.mojang.authlib.GameProfile@666f1a00[id=af131d90-3749-498d-8bfb-d8b5008d0f06,name=RetsukoSaida,properties={textu
#1015 [23:01] <IcyTheFOx> res=[com.mojang.authlib.properties.Property@438db1ae]},legacy=false] (/98.30.158.65:63944) lost connection: Internal server error " If you could help me I would be really thankful.
#1016 [23:02] <james> im trying to cancel my order and it wont let me.
#1017 [23:03] <IcyTheFOx> Oh
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#1020 [23:32] * B7 [webchat@99-60-191-1.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1021 [23:32] <B7> I own Minecraft Java edition and cannot access it
#1022 [23:33] <B7> I have proof of the purchase through my email
#1023 [23:33] <B7> But it only allows me to use demo version
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#1027 [23:46] <B7> ..
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#1032 [23:51] <Andrio> ??> B7 launcher/relog
#1033 [23:51] <Absol> B7: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
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#1035 [23:53] <B7> I tried that already
#1036 [23:53] <B7> I even uninstalled too
#1037 [23:53] <Andrio> B7, did you choose a profile name?
#1038 [23:53] <B7> Yeah
#1039 [23:54] <Andrio> B7, what is it?
#1040 [23:54] <B7> I've played on that account multiple times
#1041 [23:54] <B7> Annabxlla
#1042 [23:54] <Andrio> ??> B7 tools/HJT
#1043 [23:54] <Absol> B7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1044 [23:54] <Absol> B7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1045 [23:55] <junn5250> Can I ask you a question?
#1046 [23:59] <B7> I downloaded HijackThis and accepted but it just closes instantly and tells me it's running in the background