#1 [00:05] <Andrio> junn5250, sure
#2 [00:06] <B7> I got the Hijack to work
#3 [00:06] <B7> https://paste.ubuntu.com/p/rRtyT6JpTW/
#4 [00:08] <Andrio> B7, are you sure you got the email address right?
#5 [00:08] <B7> Yeah
#6 [00:08] <B7> It's the only email I've ever used for the account
#7 [00:22] <junn5250> I have an account that purchased Minecraft in the year 12 and can not log in. My account is not an email but an id, so I can not migrate.
#8 [00:43] <Andrio> ??> B7 account/send-email
#9 [00:43] <Absol> B7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#10 [00:43] <Absol> B7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#11 [00:43] <Andrio> junn5250, do you know the email address you registered with?
#12 [00:44] <junn5250> I can guess a few things, but I do not know exactly.
#13 [00:49] <junn5250> The most likely email is Yahoo email, but I can not recover email because the Yahoo service in my country has ended.
#14 [00:50] * Tarun [webchat@92.97.66.160] has joined #minecrafthelp
#15 [00:50] <Tarun> i need help with my launcher
#16 [00:50] <Tarun> it doesnt open
#17 [00:51] <Tarun> it is running, does not open though
#18 [00:52] <Andrio> oh
#19 [00:53] <Andrio> junn5250, try each of them
#20 [00:53] <Andrio> Tarun, does it appear on the taskbar?
#21 [00:53] <Tarun> yeah
#22 [00:53] <Andrio> Tarun, it might just be offscreen again
#23 [00:53] <Tarun> is there a way i can send ascreenshot?
#24 [00:53] <Andrio> ??> Tarun Imgur
#25 [00:53] <Absol> Tarun: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#26 [00:54] <junn5250> In fact, I've tried all possible emails that I can try, but I have not received any emails in any of my email accounts.
#27 [00:55] <Andrio> junn5250, did you check your spam folder?
#28 [00:55] <junn5250> sure
#29 [00:56] * B7 [webchat@99-60-191-1.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#30 [00:56] <junn5250> I have verified all emails from all possible email accounts
#31 [00:57] <junn5250> Is there a way to fix this, as the email from the closed Yahoo account I mentioned earlier is most likely connected?
#32 [01:00] <Tarun> Andrio heres the link: https://imgur.com/f1upHaG
#33 [01:00] <Tarun> any idea why it wont launch?
#34 [01:30] <Tarun> how long till I get a response?
#35 [01:32] * Tarun [webchat@bba790354.alshamil.net.ae] has joined #minecrafthelp
#36 [01:32] <Tarun> guys can you help
#37 [01:32] <Tarun> my minecraft is running, does not launch
#38 [01:33] <Tarun> https://imgur.com/f1upHaG
#39 [01:33] <Tarun> thanks in advance
#40 [01:34] <Andrio> Tarun, when you move the mouse pointer over the taskbar icon, the window preview should appear: right click that, select Move then press an arrow key
#41 [01:39] <Tarun> you mean move to desktop 2?
#42 [01:39] <Tarun> thats the only option there
#43 [01:39] <Tarun> and it does not work
#44 [01:41] * junn5250 [webchat@110.46.100.135] has quit. (Quit: webchat.esper.net)
#45 [01:44] * Tim [webchat@99-64-101-234.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#46 [01:46] <Tim> how to fix loading on the installer
#47 [01:46] <Andrio> Tarun, try clicking on it and pressing Alt+Space
#48 [01:47] <Tim> keeps pulling up error and stoops at 69 mb
#49 [01:49] <Tarun> Didnt work Andrio
#50 [01:50] <Tarun> and my .minecraft folder gets installed with nothing
#51 [01:51] <Tarun> https://imgur.com/rSAmUr2
#52 [01:52] <Tim> it still stops at 68mb
#53 [01:53] * iV [webchat@ip-128-239-215-45.v4.wm.edu] has joined #minecrafthelp
#54 [01:53] <iV> hello, I had an account since 2013 or 2014 where I had purchased minecraft, but now I cannot log into mojang or minecraft accounts. Looking for help.
#55 [01:54] <Tim> i will stick same...^^^^
#56 [01:54] * junn5250 [webchat@110.46.100.135] has joined #minecrafthelp
#57 [01:58] * junn5250 [webchat@110.46.100.135] has quit. (Client Quit)
#58 [01:59] <Tarun> Andrio u still here?
#59 [02:00] * Tarun [webchat@bba790354.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#60 [02:01] * tarun [webchat@bba790354.alshamil.net.ae] has joined #minecrafthelp
#61 [02:01] <tarun> https://imgur.com/rSAmUr2
#62 [02:01] <tarun> my gamefiles dont download
#63 [02:01] <tarun> so it doesnt launch and stays like this
#64 [02:01] <tarun> any help?
#65 [02:02] * Frank [webchat@c-98-194-76-69.hsd1.tx.comcast.net] has joined #minecrafthelp
#66 [02:02] <tarun> https://imgur.com/TRyuGoM
#67 [02:02] <tarun> stays like this^^
#68 [02:02] <Andrio> tarun, tried reinstalling the launcher?
#69 [02:02] <tarun> yeah thousands of times
#70 [02:02] * Frank [webchat@c-98-194-76-69.hsd1.tx.comcast.net] has quit. (Client Quit)
#71 [02:02] <tarun> files dont download
#72 [02:03] <tarun> Ive had the game since 2013
#73 [02:03] <tarun> it just stopped downloading files when i got a new laptop in 2017
#74 [02:05] <tarun> you here?
#75 [02:06] <Andrio> tarun, can you show us the log files?
#76 [02:06] <Andrio> ??> tarun paste
#77 [02:06] <Absol> tarun: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#78 [02:06] <tarun> native log?
#79 [02:07] * Syn [webchat@171.217.86.116.starhub.net.sg] has joined #minecrafthelp
#80 [02:08] <Andrio> Both, preferably
#81 [02:08] * Syn [webchat@171.217.86.116.starhub.net.sg] has quit. (Client Quit)
#82 [02:08] <tarun> ok
#83 [02:09] <tarun> https://paste.ubuntu.com/p/VcG4HxGzvN/
#84 [02:10] * MubarekSincap [webchat@host-176-40-247-212.reverse.superonline.net] has joined #minecrafthelp
#85 [02:10] <tarun> you guys seen it??
#86 [02:11] <MubarekSincap> Hello there. It comes a long time after breaking something in Minecraft. So there's a delay. What can I do
#87 [02:13] <tarun> can you see everything ive sent up?
#88 [02:13] <tarun> i just need help with that
#89 [02:13] <tarun> Andrio was helping idk where he went though
#90 [02:14] <Andrio> tarun, that's the native log, and it isn't showing any problem there
#91 [02:14] <Andrio> tarun, how about the launcher log?
#92 [02:14] <tarun> ok
#93 [02:14] <tarun> https://paste.ubuntu.com/p/x4DVWqgWV3/ here
#94 [02:15] <MubarekSincap> Pardon. I need help....
#95 [02:15] <MubarekSincap> Hello there. It comes a long time after breaking something in Minecraft. So there's a delay. What can I do
#96 [02:16] <tarun> Andrio is there something wrong with launcher log?
#97 [02:16] * MubarekSincap [webchat@host-176-40-247-212.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#98 [02:16] <Andrio> ??> tarun win/DXDiag
#99 [02:17] <Absol> tarun: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#100 [02:17] <tarun> i get run if i do win + r
#101 [02:18] <tarun> nvm sorry
#102 [02:19] <Andrio> mm
#103 [02:19] * Era [era@freenet6.org] has joined #minecrafthelp
#104 [02:19] <Era> Hello.
#105 [02:20] <tarun> https://paste.ubuntu.com/p/5KVtFFK3Pt/ here
#106 [02:21] <tarun> thts my dxdiag
#107 [02:21] <tarun> Andrio
#108 [02:21] * Lord_of_Life [~Lord@46.217.196.236] has quit. (Ping timeout: 189 seconds)
#109 [02:22] <Andrio> ??> tarun OEM/HP/product-number
#110 [02:22] <Absol> tarun: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#111 [02:22] <Absol> tarun: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#112 [02:24] * Lord_of_Life [~Lord@46.217.197.62] has joined #minecrafthelp
#113 [02:25] <tarun> the product no is : 2CH94EA#ABV
#114 [02:25] <tarun> ^^^ Andrio
#115 [02:25] <tarun> ^^^ Andrio
#116 [02:28] * Era [era@freenet6.org] has left #minecrafthelp
#117 [02:29] <Andrio> tarun, try installing this driver: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93147.exe
#118 [02:29] <tarun> okay
#119 [02:37] <tarun> what do i do after installing it?
#120 [02:39] <tarun> if im supposed to run minecraft, it did nt work
#121 [02:40] <tarun> Andrio so what do i do now?
#122 [02:45] <Andrio> hm
#123 [02:46] <Andrio> tarun, perhaps try restarting the computer.
#124 [02:46] <tarun> if that doesnt work?
#125 [02:47] * tarun [webchat@bba790354.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#126 [02:57] * tarun [webchat@bba790354.alshamil.net.ae] has joined #minecrafthelp
#127 [02:57] <tarun> hey andrio
#128 [02:57] <tarun> it didnt work after restart too
#129 [02:57] <Andrio> hm
#130 [02:58] * Bl4ckMatt3r [webchat@dsl-189-132-93-216-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#131 [02:58] <tarun> any suggestions?
#132 [02:59] * Bl4ckMatt3r [webchat@dsl-189-132-93-216-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#133 [03:00] <tarun> andrio u here??
#134 [03:02] <Andrio> I'm not sure what else, I'm afraid
#135 [03:02] <tarun> rip
#136 [03:02] <tarun> i can never play mc i guess??
#137 [03:04] * iV [webchat@ip-128-239-215-45.v4.wm.edu] has quit. (Quit: webchat.esper.net)
#138 [03:05] <tarun> anyways thanks for your help andrio
#139 [03:06] <Andrio> How old's that PC?
#140 [03:10] <tarun> got it 2017
#141 [03:10] <tarun> septemer
#142 [03:14] <tarun> why??
#143 [03:14] <tarun> it used to work on this laptop then just stopped andrio
#144 [03:15] <tarun> one day it just went into that white thing in my pc
#145 [03:15] <tarun> laptop*
#146 [03:22] <tarun> andrio u here?
#147 [03:25] <tarun> k im leving cya
#148 [03:33] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#149 [03:35] * mamfa27 [webchat@host86-132-92-161.range86-132.btcentralplus.com] has joined #minecrafthelp
#150 [03:36] <mamfa27> I have saved games on windows 10 Minecraft under my account but they do not show up when I log on to Minecraft on my android device via the app, why is this?
#151 [04:04] * Max9 [webchat@cpc114560-aztw32-2-0-cust51.18-1.cable.virginm.net] has joined #minecrafthelp
#152 [04:05] <Max9> Hi, i have got the java game a while ago, tried to update on it but at the last bit it sais 'Failed to download file. ja_jp.json'??
#153 [04:06] <Max9> Let me try for the 3rd time, might work
#154 [04:07] <Max9> Oh wait it is working.
#155 [04:25] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#156 [04:44] * DeclanRiley9 [webchat@110-175-126-138.tpgi.com.au] has joined #minecrafthelp
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#158 [05:05] * Gammeli [webchat@p2E590262.dip0.t-ipconnect.de] has joined #minecrafthelp
#159 [05:06] * Gammeli [webchat@p2E590262.dip0.t-ipconnect.de] has quit. (Client Quit)
#160 [05:53] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#161 [05:54] * SoyPandih [webchat@126.red-83-50-59.dynamicip.rima-tde.net] has joined #minecrafthelp
#162 [05:55] <SoyPandih> Hello, I've been waiting 1 day for an answer about my hacked account
#163 [05:56] <SoyPandih> I need it, because with that account I record
#164 [05:57] <SoyPandih> I sent gmais, but they have not paid attention to me
#165 [05:58] <SoyPandih> I have changed the nick ....
#166 [05:58] <SoyPandih> And I do not know what to do anymore
#167 [06:08] * Adam [webchat@186.68.245.49.unknown.m1.com.sg] has joined #minecrafthelp
#168 [06:08] <Adam> hey
#169 [06:09] * Adam is now known as Guest62539
#170 [06:09] <Guest62539> hello
#171 [06:09] <Guest62539> anyone here?
#172 [06:09] * Guest62539 [webchat@186.68.245.49.unknown.m1.com.sg] has quit. (Client Quit)
#173 [06:13] * lol768 [lol768@galaxy.liefland.net] has quit. (Killed (Zarthus (This is your reminder that you have become slightly older today.)))
#174 [06:14] * lol768 [lol768@catastrophe.esper.net] has joined #minecrafthelp
#175 [06:17] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#176 [06:19] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#177 [06:31] * juhaszi [webchat@92-249-201-125.pool.digikabel.hu] has joined #minecrafthelp
#178 [06:35] <juhaszi> Hi there, having trouble with launching any version of MC but 1.13.2, including modded (Optifine only) versions. It says "an unexpected issue occured and the game has crashed", the log says "Process crashed with exit code 127". (can copy the whole log if needed)
#179 [06:36] <CapFan67> juhaszi, We only support current version technical issues. Having said that, some much older versions aren't compatible with the current options.txt file, and it's necessary to delete it when switching back and forth.
#180 [06:37] <CapFan67> juhaszi, If that doesn't help, you can try seeking older version help on the forum https://www.minecraftforum.net/forums/support/java-edition-support
#181 [06:39] <juhaszi> Alright thanks!
#182 [06:50] * HK003 [webchat@80-67-7-140-static.glesys.net] has joined #minecrafthelp
#183 [06:51] <HK003> When I try to lg in
#184 [06:52] <HK003> *When I try to log in on minecraft (java), I get the message "could not connect to server". What do I do to play minecraft again?
#185 [06:52] <CapFan67> HK003, Are you able to log into Mojang.com?
#186 [06:52] <HK003> no
#187 [06:53] <HK003> the website don't react when I try to lig in ther
#188 [06:53] <HK003> *log
#189 [06:54] <CapFan67> HK003, Are you using a VPN or Proxy?
#190 [06:55] <HK003> I don't know, how do I check?
#191 [06:56] <CapFan67> HK003, You can look to see if you have VPN software loaded. If you don't know how, I can help you run a process report that lists all running programs, and I can look for you.
#192 [06:57] <CapFan67> HK003, You may be connected through GleSYS Cloud, which is a VPN service. I'm not sure, though, since your IP doesn't resolve.
#193 [06:57] <HK003> is it possible to fix?
#194 [06:58] <CapFan67> HK003, If you're using a VPN or Proxy, it's easy to fix. Just turn it off. Minecraft blacklists most VPN services.
#195 [06:59] <HK003> I turned both off, and it still does not work
#196 [07:00] <CapFan67> HK003, Turning off your VPN and/or Proxy would give you a new IP and disconnect you. Turning it "off", and disconnecting, is usually two steps.
#197 [07:05] * juhaszi [webchat@92-249-201-125.pool.digikabel.hu] has quit. (Quit: webchat.esper.net)
#198 [07:09] * Petecrab [webchat@88-112-228-87.elisa-laajakaista.fi] has joined #minecrafthelp
#199 [07:10] <Petecrab> Hey?
#200 [07:10] <CapFan67> Hi
#201 [07:10] <Petecrab> I need help with Mc..
#202 [07:12] <Petecrab> Minecraft is crashing on startup on unmodded/modded and i have tried to uninstall java/minecraft, installing all drivers to the newest update...
#203 [07:12] <Petecrab> And i am not getting any kind of crashlogs
#204 [07:12] <CapFan67> Petecrab, When you crash, do you get an error number or description, or just "not responding"?
#205 [07:13] <Petecrab> Not responding
#206 [07:13] <CapFan67> Petecrab, That's usually caused by incompatible software, often Bundleware/malware, that tries to inject itself into the graphics routines.
#207 [07:14] <CapFan67> Petecrab, I can give you a list of incompatible programs to look at, or I can give you instructions to run a report that I can use to look for you. Which would you like?
#208 [07:14] <Petecrab> incompatible programs.
#209 [07:14] <CapFan67> Petecrab, https://minecraftirc.net/support-articles/known-incompatible-software/
#210 [07:19] <Petecrab> I had PremierOpinion For some reason, haven't installed that my self..
#211 [07:19] <Petecrab> Im gonna try to check trough Malwarebytes quickly if i have anything else installed what i have not installed.
#212 [07:19] <CapFan67> Petecrab, That's bundleware. It gets installed with something else when you don't notice the "offer".
#213 [07:20] <CapFan67> Petecrab, Using it's uninstall doesn't actually remove it. Make sure to run ADWCleaner, linked in that article.
#214 [07:20] <Petecrab> Doesn't Malwarebytes see it, if i scan the pc?
#215 [07:21] <CapFan67> Petecrab, No, since technically it's not malware.
#216 [07:21] <Petecrab> Ah, Okay.
#217 [07:21] <Petecrab> Wait isn't ADWCleaner Basically the same thing as CCleaner?
#218 [07:22] <CapFan67> Petecrab, We haven't had consistent success with CCleaner, which is also known to cause registry issues. ADWCleaner is our preference. But you can make your own decisions on your PC.
#219 [07:26] * Petecrab [webchat@88.112.228.87] has joined #minecrafthelp
#220 [07:27] <Petecrab> Right im back now, due to having to restart after the ADWCleaner Saying Clean Restart.
#221 [07:27] <CapFan67> Petecrab, Welcome back.
#222 [07:28] <Petecrab> Im gonna try minecraft if it works now.
#223 [07:28] <Petecrab> It works!
#224 [07:28] <Petecrab> Thanks really much for the help!
#225 [07:28] <CapFan67> Petecrab, Outstanding. Have Fun!
#226 [07:29] <Petecrab> I will, Cya!
#227 [07:29] <Petecrab> o/
#228 [07:29] * Petecrab [webchat@88.112.228.87] has quit. (Client Quit)
#229 [07:35] * shelly [webchat@dynamic-37-142-215-128.hotnet.net.il] has joined #minecrafthelp
#230 [07:36] <shelly> hello, ive been trying to change my accounts password but they wont send me an email to change it. what can i do to fix this?
#231 [07:37] <CapFan67> shelly, Have you checked your junk/spam folders?
#232 [07:37] <shelly> yeah, nothing
#233 [07:37] <CapFan67> shelly, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#234 [07:37] <CapFan67> shelly, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#235 [07:37] <CapFan67> ??> shelly account/send-email
#236 [07:37] <Absol> shelly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#237 [07:37] <Absol> shelly: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#238 [07:40] <shelly> idk its not the first time they havent send me any emails, it happened last year aswell
#239 [07:40] <shelly> and i contacted them a few times and i dont get any replies whatsoever
#240 [07:40] * n1ksut1 [webchat@85-76-106-90-nat.elisa-mobile.fi] has joined #minecrafthelp
#241 [07:40] <CapFan67> shelly, When you fill out the form, you should get an automatic reply with a case number. Then, they'll contact you to resolve the issue some time later.
#242 [07:41] <n1ksut1> hello
#243 [07:41] <CapFan67> shelly, If you don't get the auto-email with the case number, then the email issue is on your end.
#244 [07:41] <CapFan67> n1ksut1, Hi
#245 [07:42] <shelly> i got an automatic reply, but no case number. theyre just suggesting the same things-check your spam etc
#246 [07:42] * n1ksut1 [webchat@85-76-106-90-nat.elisa-mobile.fi] has quit. (Client Quit)
#247 [07:42] <CapFan67> shelly, Look at the bottom of that email. It should have a case number.
#248 [07:42] <CapFan67> shelly, Following that, their reply time is running about 4 weeks behind real time at the moment: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#249 [07:43] <shelly> alright, thank you for your help
#250 [07:44] * shelly [webchat@dynamic-37-142-215-128.hotnet.net.il] has quit. (Quit: webchat.esper.net)
#251 [07:47] * Manny [webchat@103.57.85.49] has joined #minecrafthelp
#252 [07:48] <Manny> i can't open any 1.14 snapshots(2019) and any pre-releases
#253 [07:48] <Manny> can anybody help
#254 [07:49] <Manny> #minecrafthelp
#255 [07:50] * Manny [webchat@103.57.85.49] has quit. (Client Quit)
#256 [08:04] * deniz [webchat@46.197.114.35] has joined #minecrafthelp
#257 [08:04] <deniz> ı have crash
#258 [08:05] * deniz [webchat@46.197.114.35] has quit. (Client Quit)
#259 [08:10] * Festivallime9 [webchat@94-244-97-133.ip.kis.lt] has joined #minecrafthelp
#260 [08:19] <Festivallime9> i cant laumch minecraft
#261 [08:19] <CapFan67> Festivallime9, What happens when you try?
#262 [08:20] <Festivallime9> https://imgur.com/nBLKwD5
#263 [08:20] <CapFan67> Festivallime9, This is usually driver related. Let's run a dxdiag report and look at your hardware and drivers:
#264 [08:21] <CapFan67> ??> Festivallime9 win/dxdiag
#265 [08:21] <Absol> Festivallime9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#266 [08:25] <Festivallime9> https://paste.ubuntu.com/p/JMsQYQW57x/
#267 [08:27] <CapFan67> Festivallime9, "Intel(R) Core(TM)2 Duo CPU T6570" - Your system is far below the minimum requirements for Minecraft. Also, it has no Windows 10 graphics support.
#268 [08:33] * BtreoCZ [webchat@ip-78-45-23-199.net.upcbroadband.cz] has joined #minecrafthelp
#269 [08:33] <BtreoCZ> Hello i wanna transfer my minecraft version
#270 [08:34] <CapFan67> BtreoCZ, What do you mean by "transfer"?
#271 [08:34] <BtreoCZ> I got the xbox version and i would like to get the java version if thats possible
#272 [08:35] <CapFan67> BtreoCZ, I'm not aware of any available programs that Mojang offers that would accomplish that.
#273 [08:35] <BtreoCZ> i mean if you could delete the xbox version from my microsoft account and i could the java version
#274 [08:36] <CapFan67> BtreoCZ, Again, I'm not aware of any offers/programs that Mojang offers that would do that. If you *just* purchased, you might be able to contact XBox support and request a refund.
#275 [08:37] <BtreoCZ> oh okay then
#276 [08:37] <BtreoCZ> thx for the help
#277 [08:37] <BtreoCZ> have a nice day
#278 [08:37] <CapFan67> BtreoCZ, Best of luck with it.
#279 [08:37] <BtreoCZ> thanks
#280 [09:10] * soysauce [webchat@c-76-18-22-64.hsd1.fl.comcast.net] has joined #minecrafthelp
#281 [09:10] <soysauce> um hello
#282 [09:11] <CapFan67> Hi
#283 [09:11] <soysauce> im trying to log in to my old account and it worked but when itry to press play it says error unable todownload
#284 [09:12] <CapFan67> soysauce, That's usually caused by over-aggressive (or just bad) AV/Security software.
#285 [09:12] <soysauce> ok how do I fix that?
#286 [09:12] <CapFan67> soysauce, I can provide you with a list of incompatible software to look for, or I can give you instructions to run a report that I can use to look for you. Which would you like to do?
#287 [09:13] <soysauce> whichever one will workbetter
#288 [09:13] * soysauce [webchat@c-76-18-22-64.hsd1.fl.comcast.net] has quit. (Client Quit)
#289 [09:41] * mamfa27 [webchat@host86-132-92-161.range86-132.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#290 [09:56] * MrSoUndso [webchat@i577BCB63.versanet.de] has joined #minecrafthelp
#291 [09:57] * josh2 [webchat@c-73-78-30-121.hsd1.co.comcast.net] has joined #minecrafthelp
#292 [09:57] <josh2> exit code 805306369
#293 [09:57] <CapFan67> josh2, Hi
#294 [09:58] <MrSoUndso> Hi everybody, I'm trying to download minecraft on a new kali linux install, but everytime i go to minecraft.net/download and klick on the see options button, i get redireced to a 404 error
#295 [09:58] <CapFan67> josh2, That can be a few things, though usually incompatible software running on the system. I can provide you with a list of incompatible software to look for, or I can give you instructions to run a report that I can use to look for you. Which would you like to do?
#296 [09:58] <MrSoUndso> give me the list please
#297 [09:58] <CapFan67> MrSoUndso, https://minecraftirc.net/support-articles/known-incompatible-software/
#298 [09:59] <CapFan67> MrSoUndso, ...though, the previous comment was directed at another person.
#299 [09:59] <CapFan67> MrSoUndso, As for you, Linux is not my strength, so another helper will have to assist you.
#300 [09:59] <MrSoUndso> Thanks still
#301 [10:01] * MrSoUndso [webchat@i577BCB63.versanet.de] has quit. (Client Quit)
#302 [10:13] <josh2> just looked and disabled the overlay on discord, my laptop had the same issue but it resolved itself and now on my gaming pc is doing the same thing and ive tried every solution i could find
#303 [10:14] <CapFan67> josh2, The most likely cause is incompatible software. If you can't find the offending/conflicting software, I can give you instructions to run a report that I can then use to search for you.
#304 [10:15] <josh2> that would be greatly appreciated
#305 [10:15] <CapFan67> josh2, Ok. Absol will post the instructions. Give us the link after you create the paste:
#306 [10:15] <CapFan67> ??> josh2 tools/hjt
#307 [10:15] <Absol> josh2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#308 [10:16] <Absol> josh2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#309 [10:21] <josh2> https://paste.ubuntu.com/p/mTGQYtWSS4/
#310 [10:22] <CapFan67> josh2, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) You have bundleware called RelevantKnoweldge. It causes your issue. I'll post removal instructions:
#311 [10:22] <CapFan67> ??> josh2 av/adwcleaner
#312 [10:22] <Absol> josh2: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#313 [10:22] <Absol> josh2: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#314 [10:23] * angelascorpio [webchat@184-22-208-0.24.nat.sila1-cgn03.myaisfibre.com] has joined #minecrafthelp
#315 [10:24] <angelascorpio> mk so um..im trying to download the demo,and it keeps on saying "an error accured cant download blank blank."
#316 [10:25] <CapFan67> angelascorpio, Does that happen after you click "Play"?
#317 [10:25] <angelascorpio> yup
#318 [10:26] <CapFan67> angelascorpio, That's usually caused by overaggressive AV/Security software blocking the downloads. I can provide you with a list of incompatible software to look for, or I can give you instructions to run a report that I can use to look for you. Which would you like to do?
#319 [10:26] <angelascorpio> instructions to run a report please
#320 [10:27] <CapFan67> angelascorpio, Ok. Absol will give you instructions. After you create the paste, post the link here:
#321 [10:27] <CapFan67> /> angelascorpio tools/hjt
#322 [10:27] <josh2> so it wont start the download for the cleaner
#323 [10:27] <CapFan67> ??> angelascorpio tools/hjt
#324 [10:27] <Absol> angelascorpio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#325 [10:27] <Absol> angelascorpio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#326 [10:28] <CapFan67> josh2, When you click the link, your download doesn't start? https://toolslib.net/downloads/finish/1/
#327 [10:28] <angelascorpio> no it does start
#328 [10:29] <josh2> no sir, tried the click here button too and it pops up 502 bad gateway
#329 [10:29] <CapFan67> josh2, Let me test. Hopefully their site isn't broken..
#330 [10:30] <CapFan67> josh2, Here is an alternate link: https://downloads.malwarebytes.com/file/adwcleaner
#331 [10:31] <angelascorpio> it says my system denied
#332 [10:31] <josh2> working now thank you
#333 [10:32] <CapFan67> angelascorpio, is it a warning about writing the hosts file? That can happen when you don't run as Administrator. Don't worry, it'll still create the report just fine.
#334 [10:32] * angelascorpio [webchat@184-22-208-0.24.nat.sila1-cgn03.myaisfibre.com] has quit. (Quit: webchat.esper.net)
#335 [11:14] * Ibelonginatrashcan_ [webchat@cpe-104-228-241-57.maine.res.rr.com] has joined #minecrafthelp
#336 [11:16] <Ibelonginatrashcan_> The launcher for minecraft loads (the green progress bar) but the other pop up screen with the red progress bar always gets stuck. I've tried repairing it, uninstalling/reinstalling, restarting and shutting down my computer, turning off/on the wifi. I'm using the latest snapshot. This has just been going on today
#337 [11:17] * hoop [webchat@val59-7-78-239-2-130.fbx.proxad.net] has joined #minecrafthelp
#338 [11:17] <hoop> hi
#339 [11:18] <Greymagic27> Ibelonginatrashcan_, Hey. Does 1.13.2 download?
#340 [11:18] <Greymagic27> hoop, Hey. How can we help?
#341 [11:18] <Ibelonginatrashcan_> I'll try
#342 [11:18] <hoop> ??
#343 [11:18] <Greymagic27> hoop, This is a support channel for minecraft, do you have an issue with your minecraft?
#344 [11:19] <hoop> my probleme is "i lost my email account so i lost my minecraft"
#345 [11:19] <hoop> yes i have
#346 [11:19] <Greymagic27> hoop, If your email account got hacked into, contact your email provider.
#347 [11:19] <Ibelonginatrashcan_> 1.13.2 worked. I just can't use the 1.14 snapshot
#348 [11:20] <Ibelonginatrashcan_> even though it worked yesterday
#349 [11:20] <hoop> the probleme is Greymagic27
#350 [11:20] <hoop> i lost my account like 2years ago
#351 [11:20] <Greymagic27> Ibelonginatrashcan_, Let's take a look and see if any programs would cause the issue:
#352 [11:20] <hoop> and now i want own it
#353 [11:20] <Greymagic27> ??> Ibelonginatrashcan_ tools/hjt
#354 [11:20] <Absol> Ibelonginatrashcan_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#355 [11:20] <Absol> Ibelonginatrashcan_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#356 [11:20] <Greymagic27> hoop, Did your email get hacked, or did your email for your account get changed?
#357 [11:20] <Ibelonginatrashcan_> ok
#358 [11:21] <hoop> i just lost my email
#359 [11:21] <Greymagic27> hoop, Contact your email provider
#360 [11:21] <hoop> because when i try to connect on my email they tell me wrong password
#361 [11:21] <hoop> i lost my email too
#362 [11:21] <hoop> ://
#363 [11:22] <Greymagic27> hoop, Is this when you log into your account for minecraft or into your email?
#364 [11:22] <hoop> i lost my email so i can't log to my minecraft account
#365 [11:23] <Ibelonginatrashcan_> do I copy everything on the bigger text file?
#366 [11:23] <Greymagic27> ??> hoop account/reset-email
#367 [11:23] <Absol> hoop: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#368 [11:23] <Greymagic27> Ibelonginatrashcan_, Yea, put everything from the text file into the 'context' box
#369 [11:23] <Ibelonginatrashcan_> alright
#370 [11:24] <hoop> i can't do this
#371 [11:24] <hoop> because i lost my email so i lost my mojang account
#372 [11:25] <Greymagic27> ??> hoop account/send-email
#373 [11:25] <Absol> hoop: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#374 [11:25] <Absol> hoop: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#375 [11:25] <Ibelonginatrashcan_> It's giving me a list of the logfile. do I click "Download as text"? or the link in the address bar?
#376 [11:25] <Greymagic27> Ibelonginatrashcan_, The link in the address bar please :)
#377 [11:26] <Ibelonginatrashcan_> alright
#378 [11:26] <Ibelonginatrashcan_> https://paste.ubuntu.com/p/5xXdZsp9SK/
#379 [11:26] * alex6 [webchat@cpe-184-58-236-134.wi.res.rr.com] has joined #minecrafthelp
#380 [11:26] <hoop> how can send mail ?
#381 [11:26] <hoop> ok ok i found
#382 [11:26] <Greymagic27> hoop, Follow the steps Absol send above about sending them an email
#383 [11:27] <Greymagic27> ??> Ibelonginatrashcan_ av/adwcleaner
#384 [11:27] <Absol> Ibelonginatrashcan_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#385 [11:27] <Absol> Ibelonginatrashcan_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#386 [11:27] <Greymagic27> Use this link to download it: https://downloads.malwarebytes.com/file/adwcleaner
#387 [11:27] <Greymagic27> Toolslib seems to be down right now
#388 [11:27] <Ibelonginatrashcan_> will do
#389 [11:28] <hoop> thank for help Morpheus836
#390 [11:28] <Greymagic27> hoop, That's alright... Did you look up my minecraft name?
#391 [11:28] * Ibelonginatrashcan_ [webchat@cpe-104-228-241-57.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#392 [11:29] <hoop> yea ;)
#393 [11:29] <hoop> good name, good skin
#394 [11:29] <Greymagic27> Thanks
#395 [11:29] <hoop> thank you and good bye
#396 [11:29] <Greymagic27> You're welcome
#397 [11:29] <hoop> great day
#398 [11:29] <Greymagic27> You as well
#399 [11:30] <hoop> ;)
#400 [11:32] * Ibelonginatrashcan_ [webchat@cpe-104-228-241-57.maine.res.rr.com] has joined #minecrafthelp
#401 [11:33] <Ibelonginatrashcan_> I restarted my computer
#402 [11:33] <Greymagic27> Ibelonginatrashcan_, Welcome back. See if it will download now
#403 [11:33] <Ibelonginatrashcan_> 1.14?
#404 [11:33] <Greymagic27> Any version that wouldn't download beforehand
#405 [11:33] <Ibelonginatrashcan_> alright
#406 [11:34] <Ibelonginatrashcan_> it worked. Thank you so so much :)
#407 [11:34] <Ibelonginatrashcan_> I'm like so happy
#408 [11:35] <Greymagic27> No problem :)
#409 [11:35] <Ibelonginatrashcan_> you've been a great help :)
#410 [11:36] * DaMaxxGamer [webchat@c-98-192-76-179.hsd1.ga.comcast.net] has joined #minecrafthelp
#411 [11:37] <DaMaxxGamer> Hi I can't remember my security questions (I only know one) and I need to change my account email
#412 [11:37] <Greymagic27> ??> DaMaxxGamer account/challenge/reset
#413 [11:37] <Absol> DaMaxxGamer: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#414 [11:40] <DaMaxxGamer> it says to recive an email, but I don't have access to the email on my account anymore.
#415 [11:40] <Greymagic27> ??> DaMaxxGamer account/send-email
#416 [11:40] <Absol> DaMaxxGamer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [11:40] <Absol> DaMaxxGamer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#418 [11:40] <DaMaxxGamer> thank you
#419 [11:40] <Greymagic27> DaMaxxGamer, No problem :)
#420 [11:40] <Greymagic27> DaMaxxGamer, No problem :)
#421 [11:41] * DaMaxxGamer [webchat@c-98-192-76-179.hsd1.ga.comcast.net] has left #minecrafthelp
#422 [11:45] * Colo [webchat@169-79-168-181.fibertel.com.ar] has joined #minecrafthelp
#423 [11:47] <Colo> hi, i have a issue with my account, i lost the password of the email and i cant change my password, also, without the password i cant change the answer of my questions (the questions were randomly aswered, so thats why)
#424 [11:48] <Colo> i can play with the twich minecraft, but in the mojang site i cant due the questions and the lost email
#425 [11:49] <Greymagic27> ??> Colo account/send-email
#426 [11:49] <Absol> Colo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#427 [11:49] * Colo [webchat@169-79-168-181.fibertel.com.ar] has quit. (Client Quit)
#428 [11:49] <Absol> Colo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#429 [11:49] * colo [webchat@169-79-168-181.fibertel.com.ar] has joined #minecrafthelp
#430 [11:50] <colo> hi again, i reloaded the page, srry, can you send me again the message?
#431 [11:51] <CapFan67> ??> Colo account/send-email
#432 [11:51] <Absol> colo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#433 [11:51] <Absol> colo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#434 [11:51] <colo> like i said, i bought it in my lost email, so, i cant acces to it
#435 [11:51] <colo> access*
#436 [11:52] <CapFan67> colo, You can contact them with an email that you *do* have access to. They'll work with you to verify original purchase/ownership.
#437 [11:54] * alex6 [webchat@cpe-184-58-236-134.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#438 [11:54] <colo> i send it, and say that if i have technical issues i chat here, my technical issue is that i dont remember the random aswers in my account, heartwolf is my account name
#439 [11:55] <CapFan67> colo, Not remembering your answers isn't technical. =)
#440 [11:55] <colo> touché
#441 [11:55] * Leorecord01 [webchat@net-93-71-230-174.cust.vodafonedsl.it] has joined #minecrafthelp
#442 [11:56] <colo> i want it again because i see it in a web site
#443 [11:56] <colo> they were giving it free
#444 [11:56] <colo> so i tried to change my email so they cant stole my account
#445 [11:57] <CapFan67> colo, Trying to understand that... So, you went to a website giving something away for free, and you're afraid they will steal your minecraft account. So, you tried to change your email.
#446 [11:58] <colo> yes
#447 [11:58] <colo> if you want y can send you the website
#448 [11:58] * MantisKillerYT [webchat@c-73-148-206-62.hsd1.fl.comcast.net] has joined #minecrafthelp
#449 [11:58] <MantisKillerYT> hello I need help
#450 [11:58] <colo> they give spotify, fornite, and minecaft account
#451 [11:58] <CapFan67> colo, So, your account is working fine, but you're worried? Or is your account not working fine?
#452 [11:59] <MantisKillerYT> i was trying to download a wurst hacked client and it sais when i click on it to add to the Minecraft launcher it sais java is unable to install or something like that
#453 [11:59] <colo> my friend get it from that website, so im affraid that someone is using my account
#454 [11:59] <Leorecord01> When I try to play minecraft, he crash and he tell me "The game crashed whilst initializing game
#455 [11:59] <Leorecord01> Error: ddk: Unable to fit: minecraft:block/lava_flow - size: 32x32 "
#456 [11:59] <CapFan67> MantisKillerYT, We don't support hacked clients.
#457 [11:59] <MantisKillerYT> but are u able to help me download it
#458 [12:00] <CapFan67> colo, Did you try just changing your password to secure your account?
#459 [12:00] <colo> i cant because it send it to my lost email
#460 [12:00] <CapFan67> MantisKillerYT, No. We don't help with cracked/hacked/pirate clients.
#461 [12:00] <colo> CapFan67 https://freealtsgenerator.es/
#462 [12:00] <Greymagic27> ??> Leorecord01 launcher/log
#463 [12:00] <Absol> Leorecord01: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#464 [12:00] <CapFan67> colo, Ok. Then, you will need to wait for Mojang to respond.
#465 [12:01] <colo> ok
#466 [12:01] <colo> can you demand this website?
#467 [12:01] <colo> or ban it?
#468 [12:02] <CapFan67> colo, The Internet doesn't work like that. A random person can't magically remove a web site.
#469 [12:03] <MantisKillerYT> is anybody able to help me download a hacked client
#470 [12:03] * MantisKillerYT [webchat@c-73-148-206-62.hsd1.fl.comcast.net] has quit. (Client Quit)
#471 [12:04] <CapFan67> colo, For future reference, Key generators and/or account generators are a notoriously common way to get malicious software and lose account/personal information. They prey on your greed.
#472 [12:10] * wewronika [webchat@bng213.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#473 [12:11] <wewronika> hello
#474 [12:11] <Greymagic27> wewronika, Hey. How can we help?
#475 [12:11] <wewronika> i have problem with account migration
#476 [12:11] <Greymagic27> wewronika, What's the problem?
#477 [12:11] <wewronika> when i try to migrate my two accounts it shows "error! Wrong Minecraft username or password."
#478 [12:12] <Greymagic27> wewronika, Are you writing in the correct details?
#479 [12:12] <wewronika> yes
#480 [12:12] <Greymagic27> wewronika, I'd like to check for anything running on your PC which could block you from logging in:
#481 [12:12] <Greymagic27> ??> wewronika tools/hjt
#482 [12:12] <Absol> wewronika: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#483 [12:12] <Absol> wewronika: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#484 [12:13] * Leorecord01 [webchat@93.71.230.174] has joined #minecrafthelp
#485 [12:13] <wewronika> i tried on 3 computer
#486 [12:13] <wewronika> s
#487 [12:13] <wewronika> and it doeasn't work
#488 [12:14] <Greymagic27> wewronika, In that case it's unlikely anything could be blocking your login. I'd suggest emailing mojang:
#489 [12:14] <Greymagic27> ??> wewronika account/send-email
#490 [12:14] <Absol> wewronika: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#491 [12:14] <Absol> wewronika: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#492 [12:15] <wewronika> okay, thank you
#493 [12:15] * Cezz [webchat@cpc135146-gors3-2-0-cust236.know.cable.virginm.net] has joined #minecrafthelp
#494 [12:16] * wewronika [webchat@bng213.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#495 [12:16] <Cezz> Hey everyone, having issues getting into Mojang account... Don't remember migrating it but forgotten password comes up with no help and creating a new account and trying to migrate the old one tells me it has already been migrated.
#496 [12:17] <Greymagic27> ??> Cezz account/send-email
#497 [12:17] <Absol> Cezz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#498 [12:17] <Absol> Cezz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#499 [12:18] * Leorecord01 [webchat@93.71.230.174] has quit. (Quit: webchat.esper.net)
#500 [12:18] <Cezz> Ahhh damn thought that would only option sent email in over a week ago but that states states ththey are only now dealing with tickets from March 16th, 35 days ago.
#501 [12:19] <Cezz> Oh well I guess I'll wait patiently.
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#503 [12:23] * burgibro [webchat@c-24-11-5-100.hsd1.ut.comcast.net] has joined #minecrafthelp
#504 [12:24] <burgibro> hey. I just barley downloaded Minecraft, and it gives me a failed to download error. I don't have bytefence installed.
#505 [12:24] <Greymagic27> burgibro, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the causes of your issue:
#506 [12:24] <Greymagic27> ??> burgibro tools/hjt
#507 [12:24] <Absol> burgibro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#508 [12:24] <Absol> burgibro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#509 [12:27] <burgibro> https://paste.ubuntu.com/p/JtvxXjnzQ3/
#510 [12:28] <burgibro> here is the link for the problem
#511 [12:28] <Greymagic27> ??> burgibro av/adwcleaner
#512 [12:28] <Absol> burgibro: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#513 [12:28] <Absol> burgibro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#514 [12:32] <burgibro> it doesn't say clean and repair but rather run basic repair. is that the same thing?
#515 [12:33] <Greymagic27> burgibro, Don't run a basic repair, it won't give you the clean and repair option because you have no malware installed, which is good
#516 [12:33] <Greymagic27> burgibro, I've got to hop off for dinner, hopefully someone can hop in
#517 [12:35] <CapFan67> burgibro, Your description of the error was a big vague. Grey jumped to the standard solution. So, let's take a closer look. Absol will provide instructions to post your Launcher_log.txt file:
#518 [12:35] <CapFan67> ??> burgibro launcher/log-txt
#519 [12:35] <Absol> burgibro: We need to see your full launcher log, which is created in the game directory.
#520 [12:35] <Absol> burgibro: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#522 [12:37] <burgibro> https://paste.ubuntu.com/p/YRkDkRJ5qN/
#523 [12:40] <CapFan67> burgibro, "Couldn't delete temporary file . after error: Access is denied." - It would appear you have some security software or setting blocking Minecraft's access to it's files. Let me look a bit further at your logs and process list. Have you tried rebooting and testing again? If not, could you do that now?
#524 [12:43] <burgibro> reboot my computer then use the launcher?
#525 [12:43] <CapFan67> burgibro, Yes, to make sure another pending Windows operation isn't the cause. Reboot, then try running the game again.
#526 [12:45] <burgibro> k. thanks. if I get an error again, ill paste the log file again in here. if I don't come back here then most likely it has worked :)
#527 [12:46] * percy [webchat@host-128-227-179-107.xlate.ufl.edu] has joined #minecrafthelp
#528 [12:47] <percy> hello, I am unable to open the game, which I recently purchased. I get a crash report everytime
#529 [12:47] <CapFan67> percy, What error do you get?
#530 [12:47] <CapFan67> percy, Alternately, you can provide us with the crash report here:
#531 [12:47] <CapFan67> ??> percy paste
#532 [12:48] <Absol> percy: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#533 [12:48] <percy> A fatal error has been detected by the Java Runtime Environment:
#534 [12:48] <percy> I can paste the whole crash report
#535 [12:49] <CapFan67> percy, Thanks. Use the site Absol provided.
#536 [12:49] * gary [webchat@cpe-98-122-33-23.sc.res.rr.com] has joined #minecrafthelp
#537 [12:50] <gary> I had to reformat my computer. How can I reinstall Minecraft
#538 [12:50] <percy> i did
#539 [12:50] <CapFan67> percy, Give us the link to the paste page.
#540 [12:50] <CapFan67> gary, You should be able to log into mojang.com and download the game, or I can give you a launcher download link.
#541 [12:51] <gary> I would be grateful for the link
#542 [12:51] <CapFan67> gary, https://launcher.mojang.com/download/MinecraftInstaller.msi
#543 [12:51] <gary> Thank you
#544 [12:51] <percy> https://paste.ubuntu.com/p/swChcZSvYX/
#545 [12:53] <CapFan67> percy, "Problematic frame: C [ig9icd64.dll]" This is usually a graphics driver issue, though sometimes is cause by other software with graphics overlays. Is this an older computer, or a newer computer?
#546 [12:54] <percy> its a 2016 Dell Inspiron 13, 7000 series
#547 [12:54] <Galaxy_2Alex> percy, Does it happen when you start the game, or when you try to join a world?
#548 [12:55] <percy> it happens when i try to run it, i never got to the first screen
#549 [12:55] <percy> so, when i try to start the game
#550 [12:56] <Galaxy_2Alex> percy, Let's check for overlays. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#551 [12:56] <Galaxy_2Alex> ??> percy tools/hjt
#552 [12:56] <Absol> percy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#553 [12:56] <Absol> percy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#554 [12:58] <percy> yep, scary name. on it!
#555 [13:04] <percy> https://paste.ubuntu.com/p/DMJzsbhnFp/
#556 [13:04] <percy> this is what I got
#557 [13:05] <Galaxy_2Alex> percy, Duet Display is known to cause that issue.
#558 [13:05] <percy> oh ok, so i should disable it
#559 [13:06] <Galaxy_2Alex> percy, Probably needs to be uninstalled.
#560 [13:06] <percy> ok, i will go ahead and do so
#561 [13:06] <Galaxy_2Alex> percy, Minecraft isn't compatible with it as far as I know.
#562 [13:07] <percy> I will reboot and be back if the problem persist
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#564 [13:33] * Olivia_ [webchat@cpe-98-150-216-142.hawaii.res.rr.com] has joined #minecrafthelp
#565 [13:34] <Olivia_> Hey
#566 [13:34] <Galaxy_2Alex> Olivia_, Hello
#567 [13:35] <Olivia_> Ok so I just sent a email to you guys because I wanted to get back into playing Minecraft and it has been a long time. I tried entering my username and password and it did not work so I clicked "forgot my password" and it sent to the email I originally logged in with but I forgot the password to that email and when I tried to reset my password for
#568 [13:35] <Olivia_> that it was not working
#569 [13:35] <Olivia_> I have no idea what to do lol
#570 [13:36] * Jay [webchat@109.180.92.177] has joined #minecrafthelp
#571 [13:36] <Galaxy_2Alex> Olivia_, Wait for Mojang to answer. Like the email specifically said, this place is only for technical support - not account support.
#572 [13:36] <Jay> hey I kkep on getting error 65542
#573 [13:36] <Galaxy_2Alex> ??> Jay win/dxdiag
#574 [13:36] <Absol> Jay: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#575 [13:36] <Olivia_> ohh okay
#576 [13:37] <Olivia_> do you know how many days around its gonna take for them to respond?
#577 [13:37] <Jay> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL I keep on getting this error
#578 [13:37] <Galaxy_2Alex> Olivia_, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#579 [13:37] <Galaxy_2Alex> Olivia_, But then again: It also said that in the email.
#580 [13:38] <Galaxy_2Alex> Jay, Follow the instructions Absol gave you.
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#583 [13:46] <slavvy> hey im having an issue logging in on the launcher, it says that it could not connect to server
#584 [13:47] <Galaxy_2Alex> slavvy, Have you ever used McLeaks on this PC, or could someone else using the PC have used it?
#585 [13:47] <slavvy> i think so
#586 [13:47] <Leorecord01> When i try to play minecraft ,he crash and he tell me 2The game crashed whilst initializing game
#587 [13:47] <Leorecord01> Error: ddk: Unable to fit: minecraft:block/lava_flow - size: 32x32 "
#588 [13:47] <Galaxy_2Alex> Leorecord01, Remove the resource pack.
#589 [13:47] <Galaxy_2Alex> Leorecord01, It's too much for the PC.
#590 [13:47] <Galaxy_2Alex> ??> Leorecord01 launcher/.minecraft
#591 [13:47] <Absol> Leorecord01: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Launch options, click on the Profile (usually Latest release), then press the directory icon next to Game directory.
#592 [13:48] <Galaxy_2Alex> Leorecord01, When you're in the folder, go to the resourcepacks folder and delete everything.
#593 [13:48] <Galaxy_2Alex> slavvy, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#594 [13:48] <Galaxy_2Alex> slavvy, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#595 [13:48] <Galaxy_2Alex> slavvy, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#596 [13:48] <Galaxy_2Alex> slavvy, Next, enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#597 [13:48] <Galaxy_2Alex> slavvy, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#598 [13:48] <Galaxy_2Alex> slavvy, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#599 [13:53] * jcb [webchat@99.192.10.143] has joined #minecrafthelp
#600 [13:54] <jcb> Just purchased the game, have been unable to launch it, will crash on startup or world creation, jelp please
#601 [13:54] * Pholm [webchat@65.79.128.85] has joined #minecrafthelp
#602 [13:55] <Pholm> Hello friends and happy easter. Running MC on my son's kindle fire and suddenly it wont open under his profile. It loads and then crashes back to his main screen. Any thoughts?
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#607 [14:20] <Leorecord01> When Intry to play minecrsft,he crash and he tell me "The game crashed whilst initializing game
#608 [14:20] <Leorecord01> Error: ddk: Unable to fit: minecraft:block/lava_flow - size: 32x32"
#609 [14:20] <Leorecord01> When I try to play minecraft
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#614 [14:28] * Eric [webchat@cpe-24-27-49-244.austin.res.rr.com] has joined #minecrafthelp
#615 [14:31] <Eric> how do I get access to my old games. I got a new computer and had to start a new came.
#616 [14:31] * Jay [webchat@109.180.92.177] has quit. (Quit: webchat.esper.net)
#617 [14:32] <CapFan67> Hi Eric.
#618 [14:32] <Eric> Hi
#619 [14:32] <CapFan67> Eric, You can copy your saves folder from your old computer to your new computer.
#620 [14:33] * XYZ [webchat@47.145.194.121] has joined #minecrafthelp
#621 [14:33] <Eric> Which folder do I look for.
#622 [14:34] <CapFan67> Eric, navigate to your .minecraft folder. It's below C:\users\[name]\AppData\Roaming\
#623 [14:34] <CapFan67> Eric, You want the "Saves" folder.
#624 [14:35] <CapFan67> Eric, Also, if you have servers you connect to, you might want the servers.dat file.
#625 [14:36] <Eric> I will try that now. Thanks
#626 [14:37] <XYZ> Hello. Every time I click on the "Multiplayer" tab in the Minecraft main menu, I am met with a loading screen that says, "Scanning for games on your local network." This screen never goes away no matter how much time passes. I am also unable to join friends' worlds and am not able to join servers. I am on Mac OS X High Sierra.
#627 [14:40] * RayKenway [webchat@p549FDA5F.dip0.t-ipconnect.de] has joined #minecrafthelp
#628 [14:41] <RayKenway> Hey I can't start my server because of this error: java.lang.Error: Missing/invalid yggdrasil public key!
#629 [14:41] <RayKenway> Please help me >.<
#630 [14:41] <XYZ> Ray
#631 [14:42] <RayKenway> Yes? :/
#632 [14:42] <XYZ> Alright, just checking to see if you could see my messages
#633 [14:43] <RayKenway> Do you know what I could do? :/
#634 [14:44] <XYZ> Not sure, but one of the helpers will get to us shortly
#635 [14:44] * Jay [webchat@c-24-60-143-117.hsd1.ma.comcast.net] has joined #minecrafthelp
#636 [14:44] <Jay> Hello
#637 [14:44] <XYZ> Howdy
#638 [14:44] <RayKenway> Hello ^^
#639 [14:44] <Jay> are you a bot
#640 [14:44] <RayKenway> I'm not a bot :x
#641 [14:44] <Jay> okay good :)
#642 [14:45] <XYZ> Jay, you a helper?
#643 [14:45] * shadowmachinee [webchat@ua-85-228-144-216.bbcust.telenor.se] has joined #minecrafthelp
#644 [14:45] <shadowmachinee> Hello!
#645 [14:45] <XYZ> howdy
#646 [14:45] <RayKenway> Hey! ^^
#647 [14:45] <shadowmachinee> So, i've been having this really weird issue with Minecraft lately
#648 [14:46] <shadowmachinee> And i can't seem to figure out how to fix it
#649 [14:46] <Jay> so I recently bought Minecraft Java Edition on my Windows 10 computer. I did not know there was a Windows 10 Edition for Minecraft, and I don't want to spend another 27 dollars on another version.
#650 [14:46] <shadowmachinee> Whenever i start the launcher, and hit "Play" the mojang window pops up and nothing happens, i've tried letting it load for hours on end but nothing happened
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#652 [14:47] <RayKenway> Oh no D: So we have all problems? D:
#653 [14:47] <shadowmachinee> Guess so..
#654 [14:47] <shadowmachinee> Is there no one here that can help?
#655 [14:47] <CapFan67> shadowmachinee, that's often caused by incompatible software running on your computer.
#656 [14:48] <shadowmachinee> Oh.. such as?
#657 [14:48] <CapFan67> shadowmachinee, I can provide you with a list of the incompatible software, or I can give you instructions to run a report that I can use to find the incompatible software. Which would you like to do?
#658 [14:48] <RayKenway> Hey a helper :3 My problem is this error: [20:50:37] [main/INFO]: [STDERR]: java.lang.Error: Missing/invalid yggdrasil public key!
#659 [14:48] <shadowmachinee> Running a report seems like the best way
#660 [14:48] <CapFan67> shadowmachinee, Ok. Absol will give you instructions. Pots the link to the report here when you're done making the paste:
#661 [14:48] <CapFan67> ??> shadowmachinee tools/hjt
#662 [14:48] <Absol> shadowmachinee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#663 [14:49] <Absol> shadowmachinee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#664 [14:49] <CapFan67> RayKenway, I was looking at the JIRA, but don't see any noted about that error, other than too many attempts to the authentication server.
#665 [14:50] <CapFan67> RayKenway, Is this a vanilla server?
#666 [14:50] <RayKenway> Bukkit Server :/
#667 [14:51] <CapFan67> RayKenway, That might explain why I don't see any bug reports or issue resolutions. It's probably a plugin hammering the Mojang server for user data.
#668 [14:51] <CapFan67> RayKenway, We don't support modded minecraft here, but if it were me, I'd remove plugins until I found the offending one.
#669 [14:52] <shadowmachinee> CapFan67 https://paste.ubuntu.com/p/4PswHfSdzw/
#670 [14:52] <CapFan67> shadowmachinee, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) You have bundleware called RelevantKnoweldge. It causes your issue. I'll post removal instructions:
#671 [14:53] <CapFan67> ??> shadowmachinee av/adwcleaner
#672 [14:53] <Absol> shadowmachinee: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#673 [14:53] <Absol> shadowmachinee: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#674 [14:53] <RayKenway> I will try that ^^ Thank you ^^
#675 [14:56] <shadowmachinee> CapFan67 You're an absolute legend! Huge thanks! I'll be on my way now :D
#676 [14:56] * RayKenway [webchat@p549FDA5F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#677 [15:02] * daisy [webchat@host-78-148-140-231.as13285.net] has joined #minecrafthelp
#678 [15:03] <daisy> whenever i try to open minecraft it tells me this
#679 [15:03] <daisy> https://paste.gg/p/anonymous/caf8277cafd04ecd90856cbae3bd19ba
#680 [15:04] <CapFan67> ??> daisy mods
#681 [15:04] <Absol> daisy: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#682 [15:04] <Absol> daisy: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#686 [15:27] * HP [webchat@213.16.209.143.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#687 [15:27] <kocd> hello I have a problem. I try to log in to my minecraft account and it sais "could not connect to server" (on my main computer). Then I try on my laptop then I get logged in. Is there something wrong with my computer or what is it?
#688 [15:28] <HP> kocd have you ever downloaded mcleaks?
#689 [15:29] <kocd> mcleaks?
#690 [15:29] <HP> yes
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#693 [15:31] <Louie> I just made a purchase on a grandkids laptop in Greek which I do not do well. When I made the purchase I see the email address it sent it to was not mine!
#694 [15:31] <Louie> What I need is the code I have the purchase code if you want
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#698 [16:10] * plzhelpme [webchat@104.254.200.117] has joined #minecrafthelp
#699 [16:13] <plzhelpme> i have a bug where when i run the launcher. it says that i havent bought it yet even though i have then it brings me to the official site for help and it says, i have bought it, and it still doesnt work
#700 [16:13] <mattym> ??> plzhelpme launcher/relog
#701 [16:13] <Absol> plzhelpme: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#702 [16:15] * chogun37 [webchat@lfbn-orl-1-601-208.w86-196.abo.wanadoo.fr] has joined #minecrafthelp
#703 [16:16] <chogun37> hi
#704 [16:20] <chogun37> i do not received e-mail for forgot password
#705 [16:24] <CapFan67> chogun37, Did you check your junk/spam folders?
#706 [16:26] <chogun37> yes :/
#707 [16:26] <CapFan67> chogun37, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#708 [16:26] <CapFan67> chogun37, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#709 [16:26] <CapFan67> ??> chogun37 account/send-email
#710 [16:26] <Absol> chogun37: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#711 [16:26] <Absol> chogun37: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#713 [16:54] * zizaga [webchat@34.13.91.92.rev.sfr.net] has joined #minecrafthelp
#714 [16:55] <zizaga> Hi, m'i probleme is : i can't migrate m'y account too mojang beaucause i d'ont remember m'i email, i just whant too ask you if you can see what is m'y email on m'y account ?
#715 [16:56] <CapFan67> zizaga, Hi.
#716 [16:57] <zizaga> Hi
#717 [16:57] <CapFan67> zizaga, We're not Mojang, just volunteers helping with Java Edition technical issues. If you don't know your email, you'll need to wait for Mojang to respond to your Support request.
#718 [16:58] <zizaga> oh okay sorry
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#720 [17:20] * MC_2018 [webchat@107.181.189.80] has joined #minecrafthelp
#721 [17:21] <MC_2018> I'm unsure as to why my PC is using the Intel integrated graphics and not my GPU. Would anyone know how to manually force my GPU to run graphics on MC?
#722 [17:22] <MC_2018> I've tried changing settings in my Nvidia control panel but to no avail
#723 [17:30] <CapFan67> MC_2018, If you have an Nvidia card, here is the fix:
#724 [17:30] <CapFan67> ??> MC_2018 gpu/nvidia/optimus
#725 [17:30] <Absol> MC_2018: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://minecraftirc.net/support-articles/nvidia-optimus/
#726 [17:40] * ReDeX [webchat@88.241.68.164.dynamic.ttnet.com.tr] has joined #minecrafthelp
#727 [17:41] <ReDeX> helo
#728 [17:41] <ReDeX> hello*
#729 [17:41] * ReDeX [webchat@88.241.68.164.dynamic.ttnet.com.tr] has quit. (Client Quit)
#730 [17:47] <MC_2018> +CapFan67 following those instructions did not help
#731 [17:48] <mattym> MC_2018, Is it a laptop or desktop?
#732 [17:48] <MC_2018> It's a desktop. GPU is recognized by the system with other titles
#733 [17:48] <mattym> MC_2018, Is your display physically connected to the graphics card itself?
#734 [17:50] <MC_2018> That seemed to resolve the problem for me. Thank you
#735 [17:50] <MC_2018> was hooked up to my mobo because of how many displays I had
#736 [17:55] * Jonquelle [webchat@ca101.uvpn.me] has joined #minecrafthelp
#737 [17:55] * boutefeu [webchat@atoulouse-656-1-76-24.w92-134.abo.wanadoo.fr] has joined #minecrafthelp
#738 [17:55] <boutefeu> hello ?
#739 [17:55] <Jonquelle> hi
#740 [17:56] <boutefeu> I need help
#741 [17:56] <Jonquelle> me too
#742 [17:56] <boutefeu> what
#743 [17:57] <boutefeu> where are the helpers
#744 [17:57] * boutefeu [webchat@atoulouse-656-1-76-24.w92-134.abo.wanadoo.fr] has quit. (Client Quit)
#745 [17:58] <Jonquelle> I can't access my account because when I request to reset my password no email appears
#746 [17:59] <CapFan67> Jonquelle, Did you check your spam/junk folders?
#747 [17:59] <Jonquelle> yes.
#748 [17:59] <CapFan67> Jonquelle, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#749 [18:00] <CapFan67> Jonquelle, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#750 [18:00] <CapFan67> ??> Jonquelle account/send-email
#751 [18:00] <Absol> Jonquelle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#752 [18:00] <Absol> Jonquelle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#753 [18:05] * RB2 [webchat@64.145.65.40] has joined #minecrafthelp
#754 [18:11] <RB2> I'm unable to log in to minecraft or minecraft.net because I can't connect to the server. It was working for a bit a couple days ago, but now I can't connect again. Is there anything I need to check or just give it time and try again? I have been able to log in once in the past week
#755 [18:19] * Charles_ [webchat@c-67-170-243-159.hsd1.ca.comcast.net] has joined #minecrafthelp
#756 [18:20] <Charles_> Hi, is there a way I can return minecraft?
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#762 [18:52] <Nuh> I can't play with my friends on realms. Every time I join I get "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host." I have tried every fix I can find and im not using a vpn. Please help
#763 [18:52] <bird> hey whom ever can give me some quick insight on what i should be buying that would be great.
#764 [18:52] <bird> I'm looking to buy minecraft for the PC and dont know what version i should buy because im not interested in the adventure mode. i have minecraft on my PS4 but i don't want something that isn't similar to the PS4 copy. also is there a difference between the windows 10 version and the Java edition?
#765 [18:53] <bird> That is simmilar to my PS4 copy**
#766 [18:53] * Squid [webchat@99-154-9-64.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#767 [18:54] <Squid> hi there
#768 [18:54] <Squid> i have a bit of an odd problem
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#774 [19:18] <Duo> Hi, I'm running Windows 10 x64, and my Minecraft Java Edition has invisible cursor bug in full-screen. Is there any fix?
#775 [19:18] <doodlepocket> Is there anyway I could reset my security questions? I've tried using the email reset, but it never sends. I've checked all my emails and the spam folders, but it never sends. I am able to recieve other emails from Minecraft, but just not the security question reset.
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#777 [19:32] * Fitta [webchat@h-242-177.A303.priv.bahnhof.se] has joined #minecrafthelp
#778 [19:33] <Fitta> Hello, so. I do repeatedly get this error over and over again and I can't figure out how to fix it. https://pastebin.com/8RhSAxmU Any helpful suggetions? :)
#779 [19:33] <Fitta> It's alright, nvm
#780 [19:35] * theAlphaWolf456 [webchat@71.90.58.155] has joined #minecrafthelp
#781 [19:36] <theAlphaWolf456> i forgot my password, i changed my email and cant receive the forgot password email
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#783 [19:45] * wolf_joemines [webchat@n175-33-255-242.meb2.vic.optusnet.com.au] has joined #minecrafthelp
#784 [19:45] <wolf_joemines> Hi
#785 [19:45] <wolf_joemines> i need help with my account
#786 [19:45] <wolf_joemines> Hello is there anyone there?
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#789 [20:36] * Rallen [webchat@rnpool-0-372.resnet.cwu.edu] has joined #minecrafthelp
#790 [20:40] <Rallen> Hey, i've had a problem with minecraft ever since i got my new laptop (Dell Inspiron 15 7000). The game loads fine but after playing in a world for a couple of minutes the visuals freeze but the sounds and game are still running in the background. I can hear my character moving and interact with everything but the visual is still frozen. the game d
#791 [20:40] <Rallen> oesn't crash but the log says that the server is running behind and that it cannot keep up. Is there any way to fix this?
#792 [20:43] * rdues [webchat@pool-100-14-197-17.phlapa.fios.verizon.net] has joined #minecrafthelp
#793 [20:43] <rdues> I bought the android version a long time ago. I had to switch phones and am trying to load through my purchased apps in Google play but I'm getting promoted to pay any ideas? :-(
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#795 [20:55] * Ghostmaster592_ [webchat@110.141.38.108] has joined #minecrafthelp
#796 [20:56] <Ghostmaster592_> How do I change versions on Xbox cause I downloaded the Xbox game pass version and its stuck on the beta 1.12
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#799 [21:06] * grace [webchat@71-89-225-55.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#800 [21:06] <grace> I need help with the snapshots
#801 [21:08] <grace> every time i go to play the snapshot it comes up with an error window
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#807 [21:23] * blake [webchat@121.45.170.74] has joined #minecrafthelp
#808 [21:24] <blake> hey there
#809 [21:24] <blake> im having problems opening the game I put it on full screen and now it doesn't run
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#812 [21:28] * kenrry [webchat@99-110-48-39.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#813 [21:28] <kenrry> my minecraft crashes in mojang screen
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#816 [21:59] * ACF9 [webchat@w134-87-134-017.wireless.uvic.ca] has joined #minecrafthelp
#817 [22:00] <ACF9> I'm trying to find buried treasure in the latest snapshot but can't find it anywhere. Anyone else run into the same problem?
#818 [22:02] * jace [webchat@c-76-122-84-101.hsd1.ga.comcast.net] has joined #minecrafthelp
#819 [22:03] <jace> hwllo
#820 [22:03] <jace> i need help with my ip on my new vps is blocked
#821 [22:04] <Andrio> jace, blocked from what?
#822 [22:04] <jace> mojang login servers
#823 [22:04] <ACF9> Scratch that I found it jeez
#824 [22:04] <ACF9> Was a bit off from the cross
#825 [22:04] <Andrio> ah
#826 [22:04] <Andrio> jace, try off of the VPS; those are generally blocked
#827 [22:05] <Andrio> VPN hosts are at least
#828 [22:05] <jace> i need to use the vps
#829 [22:05] <jace> on my old one it worked fine
#830 [22:06] <jace> i upgraded for more ran and now its block bc it got a new ip
#831 [22:06] <Andrio> jace, you can try to contact Mojang about it
#832 [22:06] <jace> are they going to do shit about it?
#833 [22:06] <Absol> jace: Please keep it civil
#834 [22:06] <Andrio> I have no idea unfortunately
#835 [22:07] <jace> so its a no ight
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#837 [22:07] <jace> if i were to contact them where do i
#838 [22:08] * GM_Enso [webchat@131-150-098-236.res.spectrum.com] has joined #minecrafthelp
#839 [22:08] <GM_Enso> I am getting an error when I start the game and it crashes
#840 [22:08] <Andrio> ??> jace Mojang/email
#841 [22:08] <Absol> jace: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#842 [22:08] <Absol> jace: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#849 [22:30] <david6> hello?
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#854 [22:35] <LoucoPorGames_> because when I try to open a minecraft version of THE GAME HAS STOPPED TO WORK, AN UNEXPECTED PROBLEM HAPPENED AND THE GAME STOPPED TO WORK. WE WRITE THE TRANSTORN
#855 [23:14] * Audibility [webchat@108-253-6-130.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#856 [23:14] <Audibility> Hello
#857 [23:14] <Audibility> What do I do when I find that someone has broken a huge rule in the EULA?
#858 [23:16] <Audibility> Anyone?
#859 [23:22] <Audibility> ._.
#860 [23:23] <Andrio> Audibility, what happened?
#861 [23:28] <Audibility> Essentially this player has a shite ton of accounts bought from other players
#862 [23:28] <Absol> Audibility: Please keep it civil
#863 [23:29] <Audibility> Essentially this player has a bunch* ton of accounts bought from other players
#864 [23:29] <Audibility> But I just want to report the main one she uses
#865 [23:29] <Audibility> Its violating the "major one rule" of the eula by distributing minecraft accounts to make money, which is what she partook in.
#866 [23:30] <Audibility> Andrio
#867 [23:35] * RandomDime [webchat@24.111.200.51] has joined #minecrafthelp
#868 [23:36] <RandomDime> Hello I had my account stolen. I got it back and protected I was wondering they would let me change my username back before the 18 days.
#869 [23:36] <RandomDime> if*
#870 [23:37] * HelpPlz [webchat@dynamic-cpe-pool.callplus.net.nz] has joined #minecrafthelp
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#872 [23:38] <RandomDime> Hello I had my account stolen. I got it back and protected I was wondering they would let me change my username back before the 18 days.