#1 [00:27] <Audibility> Is no one available to help?
#2 [00:27] <Audibility> :/
#3 [00:36] * vapeku [webchat@77-105-75-187.lpok.fi] has joined #minecrafthelp
#4 [00:37] <vapeku> skins no act
#5 [00:37] <vapeku> help me
#6 [00:38] * vapeku [webchat@77-105-75-187.lpok.fi] has quit. (Client Quit)
#7 [00:38] * mengdo [webchat@144.202.127.177.vultr.com] has joined #minecrafthelp
#8 [00:39] * Kimberley [webchat@150.107.173.229] has joined #minecrafthelp
#9 [00:39] <mengdo> How long will refund related application in processing?
#10 [00:40] <Kimberley> I lost all access to my account due to my parents divorcing. How do I reset my entire account without having to pay again?
#11 [00:42] * Kimberley [webchat@150.107.173.229] has quit. (Client Quit)
#12 [00:42] <tyteen4a03> mengdo: depends on their standard response times
#13 [00:43] <tyteen4a03> mengdo: usually 5 - 7 business days but may take longer
#14 [00:43] <mengdo> 中国地区的退款申请会被正常处理吗
#15 [00:44] <mengdo> Will the refund application in China be processed normally?
#16 [00:44] <tyteen4a03> mengdo: shouldn't be any differences
#17 [00:44] <mengdo> Okay thank you
#18 [00:47] * mengdo [webchat@144.202.127.177.vultr.com] has quit. (Quit: webchat.esper.net)
#19 [01:00] * amonnoe [webchat@80.215.222.4] has joined #minecrafthelp
#20 [01:02] <amonnoe> opengl not found on minecraft
#21 [02:02] * pensive [webchat@115.54.182.58.starhub.net.sg] has joined #minecrafthelp
#22 [02:02] <pensive> is anyone here associated to mojang to help me reactivate my acc? if not just ignore this
#23 [02:04] <pensive> ok bye
#24 [02:04] * pensive [webchat@115.54.182.58.starhub.net.sg] has quit. (Client Quit)
#25 [02:04] <CapFan67> pensive, We're volunteers. We help with Java Edition technical issues. If your account issue isn't technical in nature, we can't fix it, but only direct you to the appropriate Mojang support pages.
#26 [02:17] * thetechnowizzard [webchat@114.72.58.157] has joined #minecrafthelp
#27 [02:17] <thetechnowizzard> can anyone help with LAN servers?
#28 [02:17] <Galaxy_2Alex> thetechnowizzard, What's the problem?
#29 [02:17] * tudor_ [webchat@188-25-214-96.rdsnet.ro] has joined #minecrafthelp
#30 [02:18] <thetechnowizzard> Well I'm trying to set it up but the other computer never is able to see the lan world
#31 [02:18] <tudor_> ok so when i start 1.8.9 offline it says something
#32 [02:18] <Galaxy_2Alex> tudor_, Something?
#33 [02:18] <tudor_> yeah
#34 [02:18] <tudor_> its like
#35 [02:18] <Galaxy_2Alex> thetechnowizzard, You may need to manually enter the "IP" - usually, that is "localhost:port"
#36 [02:19] <thetechnowizzard> Ah thanks. Let me try that
#37 [02:20] * Mould [webchat@203.7.99.55] has joined #minecrafthelp
#38 [02:20] <Mould> hello
#39 [02:20] <thetechnowizzard> I did that but get an error
#40 [02:20] * tudor_ [webchat@188-25-214-96.rdsnet.ro] has quit. (Client Quit)
#41 [02:20] <Galaxy_2Alex> Mould, Hello
#42 [02:21] <Galaxy_2Alex> thetechnowizzard, Disable the Firewall, temporarily disable any Antivirus programs, use Adwcleaner (Absol will give you the link) on both machines. Also, try restarting your router.
#43 [02:21] <Galaxy_2Alex> ??> thetechnowizzard av/adwcleaner
#44 [02:21] <Absol> thetechnowizzard: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#45 [02:21] <Absol> thetechnowizzard: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#46 [02:21] <thetechnowizzard> It says: io.netty.channel.abstractchannel$annotatedconnectexeption: connection refused: no further information
#47 [02:22] <thetechnowizzard> Whats adwcleaner do though
#48 [02:22] <Galaxy_2Alex> thetechnowizzard, Very simplified: Remove any bad software.
#49 [02:22] <thetechnowizzard> My PC doesnt have malware that's the problem.
#50 [02:22] * tudor [webchat@188-25-214-96.rdsnet.ro] has joined #minecrafthelp
#51 [02:23] <tudor> i think i figure it aut
#52 [02:23] <tudor> also
#53 [02:23] <tudor> ... thx...
#54 [02:23] <Galaxy_2Alex> thetechnowizzard, You wouldn't believe how many times I hear that, and it's still caused by it. Besides, it doesn't hurt to run it.
#55 [02:23] <tudor> so
#56 [02:23] <tudor> when i was offline
#57 [02:23] * Lord_of_Life [~Lord@46.217.197.62] has quit. (Ping timeout: 202 seconds)
#58 [02:23] <tudor> it says trhta it can be opended
#59 [02:23] <thetechnowizzard> Ok. I'll try.
#60 [02:24] <tudor> it
#61 [02:24] <tudor> k bye
#62 [02:24] * tudor [webchat@188-25-214-96.rdsnet.ro] has quit. (Client Quit)
#63 [02:24] <thetechnowizzard> what does this error mean anyway: It says: io.netty.channel.abstractchannel$annotatedconnectexeption: connection refused: no further information
#64 [02:24] <Galaxy_2Alex> thetechnowizzard, That something is blocking the connection.
#65 [02:24] <thetechnowizzard> Hmm...
#66 [02:25] * thetechnowizzard [webchat@114.72.58.157] has quit. (Quit: webchat.esper.net)
#67 [02:26] * Lord_of_Life [~Lord@77.28.169.248] has joined #minecrafthelp
#68 [02:27] <Mould> Guys I am having trouble launching (it always goes unresponsive) minecraft 1.13.2 , It has launched twice on this laptop since the update, I've tried to go load old versions but they also do not respond after a few seconds. I've tried everything people have suggested for e.g. changing launch options, repairing and reinstalling mc launcher, made sur
#69 [02:28] <Mould> e i've had enough ram and all and it hasn't worked. So I've come here to look for help. (If this helps the error code i get is -805306369).
#70 [02:28] <Galaxy_2Alex> ??> Mould av/adwcleaner
#71 [02:28] <Absol> Mould: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#72 [02:28] <Absol> Mould: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#73 [02:28] * thetechnowizzard [webchat@114.72.58.157] has joined #minecrafthelp
#74 [02:28] <thetechnowizzard> k im back
#75 [02:29] <Mould> Thanks
#76 [02:29] <thetechnowizzard> my other pc is still restarting after finding 2 PUP's
#77 [02:29] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#78 [02:29] * GreyBot [~Grey@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#79 [02:30] <Mould> should i clean and restart
#80 [02:30] <Galaxy_2Alex> Mould, Yes.
#81 [02:30] <Mould> ok
#82 [02:30] <thetechnowizzard> was mould having the same issue
#83 [02:30] <Galaxy_2Alex> thetechnowizzard, Different.
#84 [02:31] <thetechnowizzard> Oh, ok.
#85 [02:31] <thetechnowizzard> Thanks for helping, by the way.
#86 [02:33] * succulentraptor [webchat@DC-114-50.bpb.bigpond.com] has joined #minecrafthelp
#87 [02:35] <thetechnowizzard> I got the same error again!
#88 [02:35] <Galaxy_2Alex> thetechnowizzard, What Antivirus program are you using?
#89 [02:35] <succulentraptor> Recently downloaded minecraft for macOS, i have 2 accounts but with whichever i log in with, it simply will say there was an unexpected error and won't let me start up. i have downloaded java 8. i don't know what to do
#90 [02:36] <thetechnowizzard> Windows Defender on one PC. The other, none.
#91 [02:36] <Galaxy_2Alex> succulentraptor, Before login or after?
#92 [02:36] * Mould [webchat@203-7-99-55.dyn.jiva.com.au] has joined #minecrafthelp
#93 [02:36] <Galaxy_2Alex> thetechnowizzard, Tried disabling the Firewall yet?
#94 [02:36] <Mould> im back i need instructions
#95 [02:36] <Galaxy_2Alex> Mould, Try running the game now.
#96 [02:36] <thetechnowizzard> Yes, both firewalls are disabled .
#97 [02:37] <succulentraptor> Galaxy_2Alex after i log in with either accounts the unexpected error occurs
#98 [02:37] <Galaxy_2Alex> thetechnowizzard, Are you certain both devices are connected to the same Router?
#99 [02:37] <Galaxy_2Alex> ??> succulentraptor launcher/log
#100 [02:37] <Absol> succulentraptor: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#101 [02:37] <Galaxy_2Alex> succulentraptor, Please copy the log after the game has crashed.
#102 [02:37] <thetechnowizzard> Does having one on Wi-Fi and one on lan cable change anything?
#103 [02:38] <thetechnowizzard> Yes, they are.
#104 [02:38] <Galaxy_2Alex> thetechnowizzard, It could be potentially, yes. Let's check something else first. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it, please run it on both PCs.
#105 [02:39] <Galaxy_2Alex> thetechnowizzard, Just to double check if there are any programs running that are known to interfere with Minecraft.
#106 [02:39] <thetechnowizzard> No that is fine.
#107 [02:40] <Mould> It worked thanks so much guys
#108 [02:40] <thetechnowizzard> Do I do a system scan with log file?
#109 [02:40] * Mould [webchat@203-7-99-55.dyn.jiva.com.au] has quit. (Client Quit)
#110 [02:40] <Galaxy_2Alex> thetechnowizzard, Yes.
#111 [02:40] <thetechnowizzard> Ok.
#112 [02:41] * Chad1 [webchat@ai126188004092.59.access-internet.ne.jp] has joined #minecrafthelp
#113 [02:42] <thetechnowizzard> https://paste.gg/p/anonymous/4ef7b1a096cc44858c1936cdda70629d
#114 [02:42] <Chad1> I bought a map a few years ago but I logged in and now I don’t have it
#115 [02:43] <Galaxy_2Alex> Chad1, Bedrock Edition or Java Edition?
#116 [02:43] <Chad1> Java
#117 [02:43] * thetechnowizzard7 [webchat@114.72.58.157] has joined #minecrafthelp
#118 [02:43] <Galaxy_2Alex> Chad1, ...you cannot buy Maps from Mojang for the Java Edition.
#119 [02:44] <Chad1> oh
#120 [02:44] <Chad1> idk what ever pe is
#121 [02:44] <Galaxy_2Alex> Chad1, Was it on a different device?
#122 [02:44] <Chad1> No
#123 [02:45] <thetechnowizzard7> https://paste.gg/p/anonymous/9d7a478fac4c473996a68315b30533af
#124 [02:45] <Galaxy_2Alex> Chad1, And you bought the map from where exactly? The Bedrock Edition only had the Marketplace for about a year now.
#125 [02:45] <thetechnowizzard> PC 1 and 2 are both uploaded on pastebin
#126 [02:46] <thetechnowizzard> Galaxy_2Alex https://paste.gg/p/anonymous/9d7a478fac4c473996a68315b30533af - PC 2
#127 [02:46] <thetechnowizzard> https://paste.gg/p/anonymous/4ef7b1a096cc44858c1936cdda70629d - PC 1
#128 [02:46] <Galaxy_2Alex> thetechnowizzard, Completely disable the VPN (maybe even try temporarily uninstalling it). (PC2)
#129 [02:46] <thetechnowizzard> Ok.
#130 [02:47] <Chad1> I bought I from point Roberts Washington but I don’t live there
#131 [02:48] <thetechnowizzard> I get the same error.
#132 [02:49] <Chad1> ?
#133 [02:49] <Galaxy_2Alex> Chad1, your last message doesn't make sense.
#134 [02:50] <Galaxy_2Alex> Chad1, You bought a map for the pocket edition a few years ago - but they only started selling maps about a year ago?
#135 [02:50] * Chad1 [webchat@ai126188004092.59.access-internet.ne.jp] has quit. (Quit: webchat.esper.net)
#136 [02:52] <Galaxy_2Alex> thetechnowizzard, If I ask you to get a full ipconfig for both devices, do you know what I mean?
#137 [02:52] <thetechnowizzard> Like in CMD?\
#138 [02:52] <Galaxy_2Alex> thetechnowizzard, Yes.
#139 [02:53] <thetechnowizzard> Ok. then will I copy the outcome into a pastebin file?
#140 [02:54] <Galaxy_2Alex> thetechnowizzard, If you know how to, yes. If not, screenshots suffice as well - copying out of a command line can be tricky to figure out.
#141 [02:54] <thetechnowizzard7> https://paste.gg/p/anonymous/a9f73405447c4876a01fb00e1d53ae3e
#142 [02:55] <thetechnowizzard7> I have lots of experance with computers haha.
#143 [02:55] <thetechnowizzard> https://paste.gg/p/anonymous/c845ac0720da42419478413561ce6f5e
#144 [02:56] <Galaxy_2Alex> thetechnowizzard, In the command line, on PC1, enter "ping 192.168.0.16" and tell me what it says.
#145 [02:56] <thetechnowizzard> Ok.
#146 [02:57] <thetechnowizzard> https://paste.gg/p/anonymous/7b787f7f7a74489e91c26f1cafe66b8a
#147 [02:58] <Galaxy_2Alex> thetechnowizzard, Other PC, "ping 192.168.0.11"
#148 [02:58] <thetechnowizzard> ok.
#149 [02:59] <thetechnowizzard7> https://paste.gg/p/anonymous/fab2320eec354d9d80dd60e03e521062
#150 [03:00] <Galaxy_2Alex> thetechnowizzard, may have mixed those up, could you do it the other way around for just one of them?
#151 [03:00] <Galaxy_2Alex> thetechnowizzard7, like, do "ping 192.168.0.11" on PC1.
#152 [03:00] <thetechnowizzard> umm ok
#153 [03:02] <thetechnowizzard> https://paste.gg/p/anonymous/648f0b0caac441c5a5ba7fbb8f3dbec0
#154 [03:03] <Galaxy_2Alex> thetechnowizzard, ...I did mix that up, my bad, sorry. Now do "ping 192.168.0.16" on the other one.
#155 [03:03] <thetechnowizzard> ok
#156 [03:04] <thetechnowizzard7> https://paste.gg/p/anonymous/b9be76e3e9914ed9afff89a9222c1673
#157 [03:04] <Galaxy_2Alex> hmmm
#158 [03:04] <Galaxy_2Alex> thetechnowizzard7, PC1 is hosting the game?
#159 [03:04] <thetechnowizzard> PC 2
#160 [03:04] <Galaxy_2Alex> okay, on PC1, try connecting to "192.168.0.11"
#161 [03:04] <thetechnowizzard> ok
#162 [03:05] <thetechnowizzard> I get that same error
#163 [03:05] <Galaxy_2Alex> thetechnowizzard, I should clarify: In-game.
#164 [03:05] <Galaxy_2Alex> thetechnowizzard, And you have tried restating the router?
#165 [03:05] <thetechnowizzard> How to I send screenshots
#166 [03:05] <thetechnowizzard> On here; to clarify.
#167 [03:05] <Galaxy_2Alex> thetechnowizzard, don't worry, I know the error, no need for screenshots just now.
#168 [03:06] <thetechnowizzard> Ok. I can't restart the router as other family is currently using it.
#169 [03:06] <thetechnowizzard> Other fmaily members*
#170 [03:06] <Galaxy_2Alex> thetechnowizzard, It might be the cause of the problem potentially (as in: I'm running out of ideas)
#171 [03:06] <thetechnowizzard> Haha ok.
#172 [03:07] <Galaxy_2Alex> thetechnowizzard, If you want to delay that, you can try connecting the Wifi-connected device via Ethernet instead, just to test if that may work (unlikely though, if you do, try connecting to "localhost" if it doesn't show up right away)
#173 [03:09] <thetechnowizzard> Yes, I have tried localhost haha. I can't connect the PC to Ethernet as the router is in a place where I can barely breathe. Very annoying. :l
#174 [03:18] <Galaxy_2Alex> thetechnowizzard, Reinstall Minecraft on both machines. Also, just in case: Make sure they are on the exact same version of the game, no mods installed.
#175 [03:18] <Galaxy_2Alex> ??> thetechnowizzard win/reinst
#176 [03:18] <Absol> thetechnowizzard: You may need to reinstall the locally installed files that Minecraft puts into place.
#177 [03:18] <Absol> thetechnowizzard: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#178 [03:22] * fraser [webchat@191.gprs.mts.ru] has joined #minecrafthelp
#179 [03:23] * fraser [webchat@191.gprs.mts.ru] has quit. (Client Quit)
#180 [03:35] <thetechnowizzard> Thanks, sorry I had to go eat dinner. It's 6:35 here
#181 [03:36] <thetechnowizzard> PM*
#182 [03:36] * thetechnowizzard [webchat@114.72.58.157] has quit. (Quit: webchat.esper.net)
#183 [03:52] * Novotny [webchat@cpc76422-belc8-2-0-cust598.2-1.cable.virginm.net] has joined #minecrafthelp
#184 [03:54] <Novotny> Hello, I can log into the minecraft site, but every time I hit the download button, I get "We weren't able to load the store. Please try again or come back in a little while!"
#185 [03:54] * pena [webchat@85-76-106-26-nat.elisa-mobile.fi] has joined #minecrafthelp
#186 [03:55] <pena> hello, i cannot open minecraft because it freezes my pc and i need to restart it every time
#187 [03:55] <pena> what could i do?
#188 [03:57] * pena [webchat@85-76-106-26-nat.elisa-mobile.fi] has quit. (Client Quit)
#189 [04:00] <Novotny> I think I'm ok now
#190 [04:00] <Novotny> bye
#191 [04:00] * Novotny [webchat@cpc76422-belc8-2-0-cust598.2-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#192 [04:14] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#193 [04:31] * wasni [webchat@2.154.214.96.dyn.user.ono.com] has joined #minecrafthelp
#194 [04:32] <wasni> Hello, I have lost my old account, I have the mail of the purchase but nobody helps me recover it
#195 [04:32] * killernoir [webchat@176-137-196-30.abo.bbox.fr] has joined #minecrafthelp
#196 [04:33] <wasni> Hello, I have lost my old account, I have the mail of the purchase but nobody helps me recover it
#197 [04:36] <killernoir> the version 1.7.10 forge10.13.4.1558 crash when I launch you can help me
#198 [04:38] * godekhus [webchat@pool.115.95.teleline.hu] has joined #minecrafthelp
#199 [04:38] <godekhus> hi guys i have a problem with starting minecraft
#200 [04:39] <killernoir> yes
#201 [04:39] <godekhus> is anyone there
#202 [04:40] <killernoir> yes i'm here
#203 [04:40] <godekhus> fuck you then
#204 [04:40] <Absol> godekhus: Please keep it civil
#205 [04:40] * godekhus [webchat@pool.115.95.teleline.hu] has quit. (Client Quit)
#206 [04:41] * Elliothinds9 [webchat@c58-111-140-75.thorn2.nsw.optusnet.com.au] has joined #minecrafthelp
#207 [04:42] <Elliothinds9> So i can't log in to my account as it says the email is wrong
#208 [04:42] <wasni> Hello, I have lost my old account, I have the mail of the purchase but nobody helps me recover it
#209 [04:45] * killernoir9 [webchat@176-137-196-30.abo.bbox.fr] has joined #minecrafthelp
#210 [04:46] * killernoir [webchat@176-137-196-30.abo.bbox.fr] has joined #minecrafthelp
#211 [04:47] * Elliothinds9 [webchat@c58-111-140-75.thorn2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#212 [04:47] <killernoir> I can't connect to the 1.7.10 forge the game crash when I run it
#213 [04:59] * wasni [webchat@2.154.214.96.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#214 [05:03] * Elliothinds9 [webchat@c58-111-140-75.thorn2.nsw.optusnet.com.au] has joined #minecrafthelp
#215 [05:03] <Elliothinds9> my minecraft wont let me log in saying somethings wrong with the email
#216 [05:21] * Martin [webchat@u46-29-224-41.static.ccinternet.cz] has joined #minecrafthelp
#217 [05:21] <Martin> hello
#218 [05:21] <Martin> i cant log in to my mc accont
#219 [05:21] <Martin> dose anyone now whats with it?
#220 [06:05] * Iris [webchat@fpc130582-camd16-2-0-cust30.know.static.cable.virginm.net] has joined #minecrafthelp
#221 [06:06] <Iris> I am trying to initiate the 30 Day Free Trial for a Realm, but I receive an error ("This in app purchase item is no longer available in Minecraft") and cannot proceed. I am using Minecraft Bedrock Edition on Windows 10.
#222 [06:06] * killernoir [webchat@176-137-196-30.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#223 [06:07] * killernoir9 [webchat@176-137-196-30.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#224 [06:44] * Martin [webchat@u46-29-224-41.static.ccinternet.cz] has quit. (Quit: webchat.esper.net)
#225 [07:17] * cyphase__ [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 189 seconds)
#226 [07:23] * cyphase__ [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#227 [07:24] * Angel_Lee123 [webchat@host86-157-148-24.range86-157.btcentralplus.com] has joined #minecrafthelp
#228 [07:24] <Angel_Lee123> Hi! Im having problems with my Minecraft username?
#229 [07:25] <Angel_Lee123> when I go to the Mojang homepage is says my new username but when I try to enter a multiplayer server it says that im not liscensed with Mojang.net...
#230 [07:28] * Angel_Lee123 [webchat@host86-157-148-24.range86-157.btcentralplus.com] has quit. (Client Quit)
#231 [07:30] * XD1 [webchat@79-118-188-37.rdsnet.ro] has joined #minecrafthelp
#232 [07:30] <XD1> hey
#233 [07:32] <XD1> When I redeemed my Minecraft Windows 10 edition in 2017 i had an microsoft account that I claimed it on and then I started having problems and in the end I reinstalled windows and I lost everything and now I wanted to claim it on a new account that I saved the password on and I cant beacuse it is already claimed. I dont know what to do please help.
#234 [07:32] * XD1 [webchat@79-118-188-37.rdsnet.ro] has quit. (Client Quit)
#235 [07:40] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#236 [07:56] * emily [webchat@wk-30-57.guest.rdg.ac.uk] has joined #minecrafthelp
#237 [07:57] <emily> hello! im trying to launch minecraft. I can open the launcher no problem, but then get stuck on the mojang logo loading screen at about 90% done. the page then turns to not responding
#238 [08:16] * ice [webchat@184.22.41.248] has joined #minecrafthelp
#239 [08:17] * XD3 [webchat@79-118-188-37.rdsnet.ro] has joined #minecrafthelp
#240 [08:17] <XD3> When I redeemed my Minecraft Windows 10 edition in 2017 i had an microsoft account that I claimed it on and then I started having problems and in the end I reinstalled windows and I lost everything and now I wanted to claim it on a new account that I saved the password on and I cant beacuse it is already claimed...
#241 [08:18] <XD3> and I sent mojang an email 2 days ago but they still havent responded
#242 [08:18] <ice> um..sir Could you help me? i want to recover my account,because someone delete my account
#243 [08:19] <XD3> well if it is deleted I dont think you can recover it
#244 [08:19] <XD3> sorry
#245 [08:19] <XD3> email mojang
#246 [08:19] <XD3> about it
#247 [08:19] <XD3> only they can get it back i think
#248 [08:20] <XD3> When I redeemed my Minecraft Windows 10 edition in 2017 i had an microsoft account that I claimed it on and then I started having problems and in the end I reinstalled windows and I lost everything and now I wanted to claim it on a new account that I saved the password on and I cant beacuse it is already claimed...
#249 [08:20] <XD3> and I sent mojang an email 2 days ago but they still havent responded
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#252 [08:30] <CapFan67> XD3, Hi
#253 [08:31] <ice> you mean i can only create a new account?
#254 [08:31] <CapFan67> XD3, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#255 [08:32] <CapFan67> ice, What do you see that makes you think someone deleted your account?
#256 [08:33] <ice> My friend i trust him but one day we have quarrel and he...
#257 [08:35] <ice> i think you know
#258 [08:36] <CapFan67> ice, I don't know, thus why I asked? ...changed your password? ...changed your email? ...said unflattering things about your lineage?
#259 [08:37] <CapFan67> ice, If you don't want to give up details, that's fine. We can assume that you can't recover on your own, and I can give you a link to Mojang's Customer Support page.
#260 [08:37] <CapFan67> ??> ice account/send-email
#261 [08:37] <Absol> ice: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#262 [08:37] <Absol> ice: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#263 [08:39] <ice> Sorry for disturb you,Thank you for answer
#264 [08:41] * ice [webchat@184.22.41.248] has quit. (Quit: webchat.esper.net)
#265 [08:49] * XD3 [webchat@79-118-188-37.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#266 [09:16] * MrEeppa [webchat@82-203-188-3.bb.dnainternet.fi] has joined #minecrafthelp
#267 [09:17] <MrEeppa> My Minecraft keeps crashing everytime I try to launch it
#268 [09:17] <MrEeppa> I can send you the log:
#269 [09:18] <MrEeppa> https://paste.gg/p/anonymous/6f96573d722a425a98cbbb23a719b73a
#270 [09:20] <Lord_Ralex> ??> MrEeppa win/dxdiag
#271 [09:20] <Absol> MrEeppa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#272 [09:33] * Plagic [webchat@91.228.51.21] has joined #minecrafthelp
#273 [09:33] <Plagic> Hello
#274 [09:33] <Plagic> I need help
#275 [09:33] <Plagic> I can't reedem my code
#276 [09:33] <Plagic> Its writing it is already activated
#277 [09:37] <CapFan67> Plagic, Where did you buy this code?
#278 [09:42] * MrEeppa [webchat@37-219-118-11.nat.bb.dnainternet.fi] has joined #minecrafthelp
#279 [09:43] <MrEeppa> Hello, my Minecraft keeps crashing everytime I try to open it.
#280 [09:43] <CapFan67> MrEeppa, Do you see an error number or description? Or do you just see "not responding"?
#281 [09:43] <MrEeppa> Here log: https://paste.ubuntu.com/p/q9BX6BByVK/
#282 [09:44] <Lord_Ralex> ??> MrEeppa win/dxdiag
#283 [09:44] <Absol> MrEeppa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#284 [09:44] <MrEeppa> https://paste.ubuntu.com/p/wz5wpjQRby/
#285 [09:44] <MrEeppa> there dxdiag
#286 [09:46] <CapFan67> MrEeppa, This error is sometimes caused by incompatible software, usually overlays. I can provide a list of incompatible software, or I can help you run a report and look at your list of running processes for you. Which would you prefer?
#287 [09:47] <MrEeppa> I don't know, which one do you suggest?
#288 [09:48] <CapFan67> MrEeppa, Running the report is more precise. Here are the instructions. After you create the paste, give us the URL:
#289 [09:48] <CapFan67> ??> MrEeppa tools/hjt
#290 [09:48] <Absol> MrEeppa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#291 [09:48] <Absol> MrEeppa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#292 [09:50] <MrEeppa> https://paste.ubuntu.com/p/kt5TGvQWcF/
#293 [09:50] <MrEeppa> there is the report
#294 [09:51] <CapFan67> MrEeppa, Duet Display is known to cause your issue. Uninstall and test the game again.
#295 [09:51] <MrEeppa> Okay I will try
#296 [09:52] <CapFan67> MrEeppa, If the issue persists, Discord is also occasionally know to cause your issue. The fix is to disable the Discord Overlay in settings.
#297 [09:52] <MrEeppa> In the settings of Discord?
#298 [09:53] <CapFan67> MrEeppa, Yup.
#299 [09:53] <CapFan67> MrEeppa, https://i.imgur.com/ztclF1s.png
#300 [09:54] * Plagic [webchat@91.228.51.21] has quit. (Quit: webchat.esper.net)
#301 [09:55] <MrEeppa> I have to restart my computer now to uninstall Duet, so I will get back to you after that
#302 [09:55] <CapFan67> MrEeppa, Let us know. We appreciate the feedback.
#303 [10:03] * Chuckles [webchat@cpc103044-sgyl39-2-0-cust1649.18-2.cable.virginm.net] has joined #minecrafthelp
#304 [10:03] * Chuckles [webchat@cpc103044-sgyl39-2-0-cust1649.18-2.cable.virginm.net] has quit. (Client Quit)
#305 [10:16] * Mreeppa [webchat@82-203-188-3.bb.dnainternet.fi] has joined #minecrafthelp
#306 [10:16] <Mreeppa> Hi it is me again, my Minecraft is working again, thank you very much!
#307 [10:17] * Plagic [webchat@91.228.51.21] has joined #minecrafthelp
#308 [10:17] <Plagic> Hello
#309 [10:17] <Greymagic27> Plagic, Hey. How can we help?
#310 [10:17] <Plagic> I can't activate my key it is writing it is already activated
#311 [10:18] <Greymagic27> Plagic, Where did you buy your key from?
#312 [10:18] <Plagic> In internet market from man
#313 [10:18] <CapFan67> Mreeppa, Outstanding. Enjoy!
#314 [10:19] <Greymagic27> Plagic, Then you've most likely been scammed. Only buy codes from minecraft.net or amazon. I would ask for a refund and buy the game from the official website.
#315 [10:19] <Plagic> I wrote to support in this internet market they said they ban this man and refund my money
#316 [10:19] <Plagic> Thanks
#317 [10:20] * Mreeppa [webchat@82-203-188-3.bb.dnainternet.fi] has quit. (Client Quit)
#318 [10:20] <Plagic> I have an another question
#319 [10:20] <Plagic> I have minecraft on account what I forgot E-mail
#320 [10:20] <Greymagic27> ??> Plagic account/forgot-email
#321 [10:20] <Absol> Plagic: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#322 [10:21] <Greymagic27> See if that helps at all :)
#323 [10:21] <Plagic> And I haven't an a key
#324 [10:21] <Plagic> Forgot it
#325 [10:21] <Plagic> I mean
#326 [10:21] <Plagic> I lost this email
#327 [10:21] <Greymagic27> Plagic, If you lost it, you may want to reset it. Follow the link absol will send below:
#328 [10:21] <Greymagic27> ??> Plagic account/reset-email
#329 [10:22] <Plagic> It means it is impossible to reset it
#330 [10:22] <Absol> Plagic: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#331 [10:23] <Plagic> I lost email and activation key
#332 [10:23] <Greymagic27> Plagic, If you can't remember the details to reset your email you'll need to email mojang
#333 [10:23] <Greymagic27> ??> Plagic account/send-email
#334 [10:23] <Absol> Plagic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#335 [10:23] <Absol> Plagic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#336 [10:24] <Plagic> But if I haven't activation key how I argue them?
#337 [10:24] <Greymagic27> ??> Plagic account/trans-id
#338 [10:24] <Absol> Plagic: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#339 [10:24] <Plagic> Key bought not in minecraft.net and not in amazon
#340 [10:25] <Greymagic27> Plagic, Like I said. Ask for a refund from where you bought it from, then buy the game from minecraft.net or amazon
#341 [10:25] <Plagic> Is there a way to say from what IP I register my account?
#342 [10:25] <Greymagic27> Plagic, We are not mojang and don't have any control over accounts
#343 [10:33] <Plagic> Currently I recovered my account. Thank you everyone!
#344 [10:58] * veljkoVOLIteju [webchat@cable-cgn.7.mtel.me] has joined #minecrafthelp
#345 [10:58] <veljkoVOLIteju> hey
#346 [10:58] <veljkoVOLIteju> i need help about game crash
#347 [10:58] <Galaxy_2Alex> veljkoVOLIteju, How can we help.
#348 [10:58] <Greymagic27> veljkoVOLIteju, Hey. Let's take a look at your crash report:
#349 [10:58] <Greymagic27> ??> veljkoVOLIteju launcher/log
#350 [10:59] <Absol> veljkoVOLIteju: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#357 [11:36] * happypixelbear22 [webchat@host81-132-1-160.range81-132.btcentralplus.com] has joined #minecrafthelp
#358 [11:37] <happypixelbear22> do you know how to edit your username as i last logged in my account before the whole mojang account thing and im not sure how to log in without it
#359 [11:38] <mattym> happypixelbear22, To change your username, you need to Migrate your account.
#360 [11:38] <mattym> ??> happypixelbear22 account/migrate
#361 [11:38] <Absol> happypixelbear22: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#362 [11:40] <happypixelbear22> my username is required to migrate my account and i dont know what it is
#363 [11:41] <happypixelbear22> though
#364 [11:41] <mattym> happypixelbear22, Check the email you used to register. The account confirmation you originally got should have the username in it.
#365 [11:43] <happypixelbear22> so you find the conformation in my inbox?
#366 [11:43] <mattym> happypixelbear22, If you still have it, yes.
#367 [11:44] <happypixelbear22> when would i have got the confirmation
#368 [11:44] <mattym> happypixelbear22, When you bought it.
#369 [11:44] <happypixelbear22> that was many years ago
#370 [11:45] <mattym> happypixelbear22, If you cannot find it, you will need to contact Mojang for help.
#371 [11:45] <mattym> ??> happypixelbear22 account/send-email
#372 [11:45] <Absol> happypixelbear22: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#373 [11:45] <Absol> happypixelbear22: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#374 [11:46] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has joined #minecrafthelp
#375 [11:46] <CorruptedCrimson> Hello, I'm trying to start my modded WAN server, it usually works but now this happened, I get an error message in the console, saying "MOD HAS DIRECT REFERENCE System.exit() THIS IS NOT ALLOWED REROUTING TO FML! Offendor: org/luaj/vm2/lib/OsLib.exit(I)V Use FMLCommonHandler.exitJava instead
#376 [11:47] <CapFan67> ??> CorruptedCrimson mods
#377 [11:47] <Absol> CorruptedCrimson: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#378 [11:47] <Absol> CorruptedCrimson: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#379 [11:47] <Absol> CorruptedCrimson: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#380 [11:49] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has left #minecrafthelp
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#386 [12:29] * ineedhelpwithminecraftan [~ineedhelp@d75-157-16-163.bchsia.telus.net] has joined #minecrafthelp
#387 [12:30] <ineedhelpwithminecraftan> help
#388 [12:31] * ineedhelpwithminecraftan [~ineedhelp@d75-157-16-163.bchsia.telus.net] has quit. (Client Quit)
#389 [12:56] * abdullah [webchat@188.52.161.82] has joined #minecrafthelp
#390 [12:56] <abdullah> hello
#391 [12:56] <Greymagic27> abdullah, Hey. How can we help?
#392 [12:57] <abdullah> i had a problem in minecraft
#393 [12:57] <Greymagic27> abdullah, What's the issue?
#394 [12:57] <abdullah> Unable to save download. pl_pl.json
#395 [12:58] <Greymagic27> abdullah, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#396 [12:58] <Greymagic27> ??> abdullah tools/hjt
#397 [12:58] <Absol> abdullah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#398 [12:58] <Absol> abdullah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#399 [12:58] <abdullah> no none of this
#400 [12:58] <Greymagic27> abdullah, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
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#402 [13:14] * Leorecord01 [webchat@net-93-71-230-174.cust.vodafonedsl.it] has joined #minecrafthelp
#403 [13:22] <Leorecord01> When I try to play minecraft, he crash and he tell me"The game crashed whilst initializing game Error: ddk: Unable to fit: minecraft:block/lava_flow - size: 32x32"
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#408 [13:46] * PowerlVFlame [webchat@83.102.151.151] has joined #minecrafthelp
#409 [13:46] <PowerlVFlame> hello
#410 [13:47] * Guest67088 [webchat@pool-96-241-145-117.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#411 [13:47] * AwesomeBeast [webchat@pool-96-241-145-117.washdc.fios.verizon.net] has joined #minecrafthelp
#412 [13:47] <AwesomeBeast> what's chilling?
#413 [13:48] * Chasawpro [webchat@static-71-168-218-22.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#414 [13:49] <Chasawpro> My hard drive just died and i lost minecraft can i get it back for free cuz i paid for it already
#415 [13:49] <AwesomeBeast> I bought and opened Minecraft. I clicked Play, but it's saying Minecraft crashed. This is the crash summary: The game crashed whilst initializing game The game crashed whilst initializing game
#416 [13:49] <AwesomeBeast> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#417 [13:49] <AwesomeBeast> What do I do?
#418 [13:50] <Chasawpro> it is illegal in your state
#419 [13:50] <AwesomeBeast> What do you mean?
#420 [13:50] <Chasawpro> it says illegalstate
#421 [13:51] <AwesomeBeast> Why is it illegal in Maryland?
#422 [13:51] <Chasawpro> or try to update your bios on your computer
#423 [13:51] <Chasawpro> i think the second one is the problem
#424 [13:51] <Lord_Ralex> ??> AwesomeBeast win/dxdiag
#425 [13:51] <Absol> AwesomeBeast: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#426 [13:52] <Chasawpro> you might need to connect to your computer maker to have a person do that for you
#427 [13:53] <PowerlVFlame> Привет пацаны, помогите мне пожалуйста, мне не приходит письмо на почту по востановлению пароля, в спаме тоже нету.Что делать?
#428 [13:53] <PowerlVFlame> Hi guys, help me please, I do not receive a letter in the mail to recover the password, in spam, too, no. What to do?
#429 [13:54] <PowerlVFlame> guys?
#430 [13:55] * Chasawpro [webchat@static-71-168-218-22.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#431 [13:56] <Chasawpro> My hard drive broke and i lost all my data inculding minecraft so can i get it back and plus i got it before it cost money
#432 [13:57] <Chasawpro> without paying cuz i had it and im not taking 29 bucks out of my money to buy somthing i had
#433 [13:58] * crashingidiot [webchat@host-67-45-113-5.hnremote.net] has joined #minecrafthelp
#434 [13:58] <crashingidiot> my game keeps crashing and idk why
#435 [13:59] <Lord_Ralex> Chasawpro, the Java Edition was never free. But, even if it was, you just log back in with your account that owns it.
#436 [13:59] <crashingidiot> i have a toshiba windows 7 and my game isn't modded
#437 [13:59] <Lord_Ralex> ??> crashingidiot launcher/log
#438 [13:59] <Absol> crashingidiot: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#439 [13:59] <crashingidiot> thank you
#440 [14:00] <AwesomeBeast> This is the url that I got, what do I do now?
#441 [14:00] <AwesomeBeast> https://paste.ubuntu.com/p/8BSWgnGDkz/
#442 [14:00] <Lord_Ralex> AwesomeBeast, your machine is too old for Windows 10, so there is no video drivers for it that will play Minecraft.
#443 [14:01] <AwesomeBeast> so I can't play Minecraft?
#444 [14:01] <Lord_Ralex> Not on that computer, unless you downgrade Windows back to 7 (which we don't support) or get a video card for that machine (you'd have to take it to a computer store really)
#445 [14:02] * Iris [webchat@fpc130582-camd16-2-0-cust30.know.static.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#446 [14:03] <AwesomeBeast> so what can I play minecraft on?
#447 [14:04] <Lord_Ralex> A computer that isn't over 8 years old really.
#448 [14:04] * Victor2662 [webchat@CPEbc4dfbfb5ff3-CMbc4dfbfb5ff0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#449 [14:04] <AwesomeBeast> So are you talking a certain range of computers?
#450 [14:05] <Victor2662> Hi, Im playing on a mac and I cannot seem to open minecraft because it says cannot open temorary directory or something like that
#451 [14:05] <Victor2662> it happens everytime when I click play
#452 [14:05] <Victor2662> "Unable to create temporary directory"
#453 [14:06] <Lord_Ralex> AwesomeBeast, you need a computer that meets the minimum requirements. https://help.mojang.com/customer/portal/articles/325948
#454 [14:06] <Chasawpro> lord ralex if i log in to the account i will get it back?
#455 [14:07] <Lord_Ralex> Yes, it is account-based.
#456 [14:08] * papanove [webchat@78.84.169.156] has joined #minecrafthelp
#457 [14:08] <Chasawpro> ok
#458 [14:08] <Chasawpro> what if you dont rember what email it was
#459 [14:08] <papanove> i want to login to my account through minecraft.net but the login button stays frozen untill i click off and i never get in
#460 [14:09] <papanove> any fixes?
#461 [14:09] <Lord_Ralex> papanove, use a different browser
#462 [14:09] <papanove> ok
#463 [14:11] <papanove> its still isn't working
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#469 [14:33] * antiproanti [webchat@173.239.199.170] has joined #minecrafthelp
#470 [14:33] <iiVoltz> All my servers are not able to connect to, except for two, it says this error code
#471 [14:34] <antiproanti> I no longer have access to my account email address but I have my transaction ID
#472 [14:34] <iiVoltz> All my servers are not able to connect to, except for two, it says this error codejava.net.ConnectionException: Connection refused: no further information:
#473 [14:36] <iiVoltz> but i can direct connect
#474 [14:36] <CapFan67> antiproanti, Do you have a Mojang account (login with email), or do you have a Legacy account (login with username)?
#475 [14:37] <antiproanti> I believe it's a modern mojang account with email, but I lost the password and can't access the email
#476 [14:37] <CapFan67> iiVoltz, "Connection refused" frequently means security software loaded on the host. If this is "Open to LAN", temporarily disable the firewall on both machines and test again.
#477 [14:38] <iiVoltz> ok i will disable hitmanpro
#478 [14:38] <CapFan67> antiproanti, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#479 [14:38] <CapFan67> antiproanti, If you don't have two of those three things, then you'll need to contact Mojang support. Let me know if you need a link.
#480 [14:39] <iiVoltz> but its worked before with hitmanpro? is it something else?
#481 [14:40] <antiproanti> I have my login creds and I'm sure I'd know the security questions, but I haven't been able to get to the security questions options
#482 [14:41] <CapFan67> antiproanti, If you think you know your security answers, you can change your email. Here's the link. Note the instructions if you no longer have access to the old email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
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#484 [14:41] <PowerlVFlame> Hi guys, help me please, I do not receive a letter in the mail to recover the password, in spam, too, no. What to do?
#485 [14:41] <PowerlVFlame> 2 guys?
#486 [14:42] <CapFan67> PowerlVFlame, So, you checked your spam and junk folders?
#487 [14:42] <PowerlVFlame> ye
#488 [14:42] <CapFan67> PowerlVFlame, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#489 [14:42] <CapFan67> PowerlVFlame, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#490 [14:42] * iiVoltz [webchat@104-1-222-244.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#491 [14:42] <CapFan67> ??> PowerlVFlame account/send-email
#492 [14:42] <Absol> PowerlVFlame: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#493 [14:42] <Absol> PowerlVFlame: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#494 [14:43] <iiVoltz> All my servers are not able to connect to, except for two, it says this error code java.net.ConnectionException
#495 [14:43] <PowerlVFlame> this dont help me
#496 [14:43] <CapFan67> PowerlVFlame, Contacting Mojang Customer support is the only path forward.
#497 [14:44] <PowerlVFlame> how?I noob
#498 [14:44] <CapFan67> PowerlVFlame, Follow the link Absol provided.
#499 [14:46] <iiVoltz> Capfan do i need to disable my antivirus to let it fix the ConnectionException error for servers
#500 [14:46] <CapFan67> iiVoltz, No.
#501 [14:46] <iiVoltz> so what do i need to
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#503 [14:47] <CapFan67> iiVoltz, I said *IF* you are having trouble with "Open to LAN", then disabling firewall on the server (or ideally both machines) is the first test.
#504 [14:47] <CapFan67> iiVoltz, Are you trying to connect to a server at your location, or one somewhere on the Internet?
#505 [14:47] <iiVoltz> my location
#506 [14:48] <CapFan67> iiVoltz, Then, as a test, temporarily disable the firewall on both machines and see if you can connect.
#507 [14:48] <CapFan67> iiVoltz, If you can, then you know it's a firewall issue. If you can't then we test other things.
#508 [14:49] <iiVoltz> do you think its windows firewall?
#509 [14:49] <CapFan67> iiVoltz, Firewalls are the most common cause for failure to connect to local servers.
#510 [14:50] <CapFan67> iiVoltz, As for "Windows" firewall, I don't know what software you are using for your firewall. But that doesn't matter. Disable whichever firewall you have installed.
#511 [14:50] * salty [webchat@119.184.243.173.dyn.smithville.net] has joined #minecrafthelp
#512 [14:50] <iiVoltz> the only one i know of is the windows defender, i turned it off and refreshed the server list and it dosent work
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#515 [14:52] <iiVoltz> its not enabled to be allowed of doing things on the private firewall, should i change that?
#516 [14:52] <salty> howdy! starting yesterday, after logging into my mc account in the launcher and pressing play, the game will launch and then immediately crash. ive uninstalled and then reinstalled several times and at this point i dont know what to do.
#517 [14:52] <CapFan67> iiVoltz, To view your firewall, go to: Settings > Update & Security > Windows security > Firewall & Network Protection.
#518 [14:53] <CapFan67> iiVoltz, If you have a 3rd party firewall installed, it will direct you there. IF not, you can disable the Windows firewall there.
#519 [14:53] <CapFan67> salty, Hi.
#520 [14:53] <antiproanti> I don't have access to the email address my account is listed under and I've filled out an email form to mojang, but I'm hoping I can get to a security questions option or something
#521 [14:53] <CapFan67> salty, Does the game give you an error number or description? Or do you just get "Not responding"?
#522 [14:54] <salty> it just says that its not responding
#523 [14:54] <CapFan67> antiproanti, The link I gave you lets you change your email by sending instructions to the new email.
#524 [14:55] <CapFan67> salty, That's usually caused by incompatible software/bundleware. I can give you a list of incompatible software for you to go through, or I can give you instructions to run a report of running process and I can look for you. What do you want to do?
#525 [14:55] <antiproanti> Oh? I didn't see that option anywhere, it still errors no matter what email I try to use
#526 [14:56] <CapFan67> antiproanti, Ok, if you don't know *which* is your old email, that's a different problem. You'll need to contact Mojang Support. Do you need a link?
#527 [14:56] <salty> id like to do the report one so you can look for me, ty!
#528 [14:56] <iiVoltz> i do not have a 3rd party installed, i checked and i disabled windows firewall and it did nothing
#529 [14:56] <CapFan67> ??> salty tools/hjt
#530 [14:56] <Absol> salty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#531 [14:56] <Absol> salty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#532 [14:56] <antiproanti> I know my old email address that I can't access and I know the new one I need to change it to, but I can't log in to anywhere that gives me the option to change it
#533 [14:56] <CapFan67> iiVoltz, ..and you did this on the server computer?
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#535 [14:57] * MiSTRFiNGA [webchat@65-33-67-24.res.bhn.net] has joined #minecrafthelp
#536 [14:57] <MiSTRFiNGA> Good afternoon
#537 [14:57] <iiVoltz> i did this on my computer yes
#538 [14:57] <CapFan67> antiproanti, Log into MOjang.com. The go here: https://account.mojang.com/me/settings
#539 [14:58] <MiSTRFiNGA> I haave purchased Minecraft on: Xbox one, PC, and iOS. I have to buy it again to play JAVA version pn PC?
#540 [14:58] <CapFan67> iiVoltz, and did you also disable the firewall on the client computer?
#541 [14:58] <CapFan67> MiSTRFiNGA, If your "PC" purchase was through the Windows Store (Windows 10 edition), then yes. Java is a separate purchase.
#542 [14:58] <MiSTRFiNGA> even thought I bought iOS and xbox one versions?
#543 [14:59] <MiSTRFiNGA> I have bought this game on (3) different platforms
#544 [14:59] <iiVoltz> what i have done is disabled it from my computer, that is it
#545 [14:59] <antiproanti> I can't log into mojang, it still says unknown email or password
#546 [14:59] <MiSTRFiNGA> (first time I ahve bought the same gasme this many times)
#547 [14:59] <CapFan67> MiSTRFiNGA, Bedrock and Java are different games. For Bedrock, each platform requires its own license. For Java, one license works on all 3 PC platforms.
#548 [14:59] <salty> https://paste.ubuntu.com/p/7vBZGfG3B5/
#549 [15:00] <iiVoltz> i can direct connect, is that normal even though i cant join through my server list?
#550 [15:00] <MiSTRFiNGA> So to clarify capfan67, Even though I own minecraft on CD for Xbox, on my iPhone, and windows 10, I have to buy it again as the JAVA version
#551 [15:00] <CapFan67> salty, You have two issues: (1) Make sure the Discord Overlay is disabled in settings. (2) You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#552 [15:00] <CapFan67> ??> salty av/adwcleaner
#553 [15:00] <Absol> salty: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#554 [15:00] <MiSTRFiNGA> my accounts from realms etc I use on all of those means nothing, just buy it a 4th time
#555 [15:00] <Absol> salty: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#556 [15:00] <antiproanti> I sent an email through the 'need to contact us' form, but how long does it generally take to hear back?
#557 [15:01] <antiproanti> The 'how long' page says they're currently working on March 16th, will I have to wait a month or so to get my account access back?
#558 [15:02] <CapFan67> iiVoltz, The reason the game shows up on the server list is that the server is actively broadcasting on the network. The client computer needs to (1) be on the LAN to hear it, (2) not be locked down and ignoring broadcasts (firewall), and (3) the server needs to not be locked down preventing broadcasts.
#559 [15:02] <CapFan67> iiVoltz, If you don't see it on the list, one or both machines are not able to send or hear network broadcasts.
#560 [15:03] <CapFan67> antiproanti, Sadly, they're running about 4 weeks behind. Still, if you know your login credentials and you know your security answers, you can change your email on your own.
#561 [15:03] <antiproanti> I know the old email address but not the password for it unfortunately, that's why I need to change the email
#562 [15:04] <antiproanti> (Apologies if I wasn't clear to begin with)
#563 [15:04] <CapFan67> MiSTRFiNGA, I'm not sure what else to tell you. We're technical support for Java Editions here, and I'm just trying to be helpful. In the end, if you don't already own Java Edition, but want it, then it's a separate purchase.
#564 [15:04] <MiSTRFiNGA> thats all I wanted to be sure of
#565 [15:05] <CapFan67> antiproanti, Do you mean you don't know your Mojang password, or don't know the password to access your email account?
#566 [15:05] <MiSTRFiNGA> I was hhoping that since I own it (3) times, I didnt have to pay another $30 for it
#567 [15:05] <antiproanti> The Mojang password...the old email address doesn't exist anymore
#568 [15:05] <CapFan67> MiSTRFiNGA, I feel your pain. Feel free to offer Mojang feedback on their policy.
#569 [15:05] <MiSTRFiNGA> yeah, they got enuff money for the prodcut from me already ;P
#570 [15:05] <MiSTRFiNGA> thanks for your assistance
#571 [15:06] <MiSTRFiNGA> have a blessed day
#572 [15:06] <CapFan67> antiproanti, Ok. So, in that case you only have one of the three things. Sadly, you'll need to wait for Mojang to respond.
#573 [15:06] <antiproanti> Gotcha, I appreciate your help though
#574 [15:06] <CapFan67> antiproanti, Best of luck with the recovery.
#575 [15:07] <antiproanti> Manythanks, best of luck with the tougher questions in here :)
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#578 [15:08] <iiVoltz> i think i will just use direct connect because what you siad one or both machines are not able to send or hear network broadcasts.
#579 [15:09] <CapFan67> iiVoltz, Hopefully it gives you some direction to research your PC settings later when you have time. Best of luck with it.
#580 [15:09] <iiVoltz> i fixed it
#581 [15:09] <iiVoltz> i have to re add all the servers
#582 [15:09] <iiVoltz> even though theyn are there
#583 [15:10] <iiVoltz> thx
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#586 [15:21] * kyleoconnor1994 [webchat@pool-173-52-111-28.nycmny.fios.verizon.net] has joined #minecrafthelp
#587 [15:23] <kyleoconnor1994> hello i am having issues logging in. i purchased the account in august 2012 and havent played in alkongtime. i thought i had migrated the original account to a mojang account but when i tried to recover the password i recieved no emails. i then ended up creating a new acount with the same email as my original purchase and it is showing that i do no
#588 [15:23] <kyleoconnor1994> t own the game.
#589 [15:24] <CapFan67> kyleoconnor1994, Hi.
#590 [15:25] <CapFan67> kyleoconnor1994, Just as a disclaimer, we're not Mojang so don't post anything private or sensitive in this chat. Regarding your account, I can check to see if it's Migrated. What is your username?
#591 [15:31] * mooshroom [~mooshroom@92.40.249.76.threembb.co.uk] has joined #minecrafthelp
#592 [15:35] <kyleoconnor1994> kyleoconnor1994
#593 [15:35] <CapFan67> kyleoconnor1994, Did you change your name to HadexPVP, K1r, Regrated, or Bacy?
#594 [15:35] <kyleoconnor1994> i went to migrate an acoount to it and it says its already been done. thus the confusion
#595 [15:36] <kyleoconnor1994> no i have not afaik
#596 [15:36] <CapFan67> kyleoconnor1994, It would appear that your account has been stolen: https://namemc.com/search?q=kyleoconnor1994
#597 [15:36] <CapFan67> kyleoconnor1994, You'll need to contact Mojang Customer Support. Do you need a link?
#598 [15:36] <kyleoconnor1994> well that sure is interesting
#599 [15:36] <kyleoconnor1994> nope i got it thanks
#600 [15:37] <CapFan67> kyleoconnor1994, Best of luck with the recovery.
#601 [15:37] <kyleoconnor1994> just sucks that illl have to wait a mointh to hear back from them
#602 [15:37] <CapFan67> kyleoconnor1994, *nods* I wish it were faster too.
#603 [15:37] <kyleoconnor1994> is there any precedent for them to offer a refund if i repurchase?
#604 [15:38] <CapFan67> kyleoconnor1994, Not that I'm aware of. But, once you demonstrate ownership there should be no need to repurchase.
#605 [15:38] <kyleoconnor1994> by then ill be over my phase of wanting to play minecraft again lol
#606 [15:38] <kyleoconnor1994> \oh well\
#607 [15:38] <kyleoconnor1994> thanks for the help
#608 [15:41] * xXTakodaXx [webchat@150.156-pool-avail-mi.sccoast.net] has joined #minecrafthelp
#609 [15:44] <xXTakodaXx> Hi, my account was taken over a few months ago by an unknown person, they changed the email and the password so I cannot get into the account anymore. I have already contacted Mojang over a month ago about this and they did not respond. So I am getting pretty desperate for help now, I also know that you guys aren't Mojang so you can't access the ac
#610 [15:45] <xXTakodaXx> count but I was wondering if there is something you guys could possibly do.
#611 [15:45] <CapFan67> xXTakodaXx, On what date did you submit your support request?
#612 [15:45] <xXTakodaXx> March 24th
#613 [15:46] <CapFan67> xXTakodaXx, You have a bit long to wait. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#614 [15:47] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#615 [15:48] <xXTakodaXx> I know, they have to go through a ton of emails of reports similar to mine, only if I could speed up time.
#616 [15:48] <CapFan67> xXTakodaXx, Yeah, that would be a good skill to have. =)
#617 [15:50] <xXTakodaXx> Is that the only way to get in touch with Mojang, or is their a number I could call?
#618 [15:50] <xXTakodaXx> there*
#619 [15:50] <CapFan67> xXTakodaXx, Unfortunately, Mojang does not offer phone or live chat support
#620 [15:50] <xXTakodaXx> Oh, well thanks for your help, Have a good day.
#621 [15:51] <CapFan67> xXTakodaXx, You too. Best of luck with the recovery.
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#628 [15:59] * Rico [webchat@184-155-52-77.cpe.cableone.net] has joined #minecrafthelp
#629 [15:59] <Guest46564> Hello all, was wondering if there was any way to re-use an old email address to sign up a new account after changing the email address associated with a current account (gave old account to son, want to sign up new account with my email address)
#630 [16:00] <mattym> Guest46564, Previously used email accounts do not become available for re-use due to security reasons.
#631 [16:01] <Rico> If anyone knows how to fix this T.I.A., but whenever I start up Minecraft I can only play for around 2-3 minutes before the game freezes up and prevents me from playing.
#632 [16:01] <mattym> ??> Rico launcher/log
#633 [16:01] <Absol> Rico: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#634 [16:01] <mattym> Rico, When doing the instructions Absol linked, make sure to play until the problem occurs before copying the log.
#635 [16:02] <Rico> ok will do
#636 [16:03] * Lucas [webchat@653476hfc35.tampabay.res.rr.com] has joined #minecrafthelp
#637 [16:04] * tvman [webchat@burlon0312w-lp140-01-74-15-244-218.dsl.bell.ca] has joined #minecrafthelp
#638 [16:04] <Lucas> Hi, whenever i'm playing in version 1.13 (including 1.13.1 and 1.13.2) and i break a tool, the game crashes. This also happens sometimes when fighting skeletons, but not always.
#639 [16:04] * cxw [webchat@92.99.94.185] has quit. (Quit: webchat.esper.net)
#640 [16:05] <mattym> Lucas, Has it happened recently?
#641 [16:05] * J7 [webchat@c-174-48-115-197.hsd1.fl.comcast.net] has joined #minecrafthelp
#642 [16:05] <Lucas> yes, i have been trying to troubleshoot it today
#643 [16:05] <tvman> Does anyone have advice for migrating a mine craft account when the email for the legacy account has been lost
#644 [16:05] <mattym> Lucas, Do you know how to get to the .minecraft folder?
#645 [16:05] <Lucas> mattymyes
#646 [16:05] <mattym> tvman, Your only option would be to contact Mojang.
#647 [16:06] <mattym> ??> tvman account/send-email
#648 [16:06] * Blockq [webchat@cpe-184-59-22-186.wi.res.rr.com] has joined #minecrafthelp
#649 [16:06] <Absol> tvman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#650 [16:06] <Absol> tvman: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#651 [16:06] <J7> I cant join any server
#652 [16:06] <Rico> so this is what I got, also idk how to run paste bin but I tried: https://paste.gg/p/anonymous/4e39e3dc2f19414bbe4b1eecc12f5026
#653 [16:06] <mattym> Lucas, In .minecraft there should be a crash-logs or crash-reports folder. Find that and open the most recent crash log. Copy its contents and provide them via the instructions Absol will give you.
#654 [16:06] <mattym> ??> Lucas paste
#655 [16:07] <Absol> Lucas: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#656 [16:07] <Blockq> hello I have a problem
#657 [16:07] <mattym> Rico, Can you get the full log please.
#658 [16:07] <Rico> yeah
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#663 [16:08] <mattym> Blockq, Explain the problem.
#664 [16:08] <Rico> https://paste.gg/p/anonymous/15f4884dc25a4a1f816ea18ca35a7b29
#665 [16:08] * Dragonene___ [sid5314@2001:67c:2f08:3::14c2] has joined #minecrafthelp
#666 [16:08] <mattym> ??> Rico win/dxdiag
#667 [16:08] <Absol> Rico: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#668 [16:09] <Blockq> so basically I was getting into mc and I get this error "The game crashed whilst initializing game
#669 [16:09] <Blockq> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#670 [16:09] <mattym> ??> Blockq win/dxdiag
#671 [16:09] <Absol> Blockq: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#672 [16:09] <Blockq> alright, ill try it
#673 [16:11] <Lucas> i'm not sure why, but the most recent crash log is from the 16th even though i have crashed many times since then trying to troubleshoot
#674 [16:12] <mattym> Lucas, Ok, we can get a game log instead.
#675 [16:12] <mattym> ??> Lucas launcher/log
#676 [16:12] <Absol> Lucas: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#677 [16:12] <mattym> Lucas, Just make sure you cause the error before copying the log.
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#679 [16:13] <ksteven64> Hello, I've got a laptop with Intel Integrated graphics, and if I play version 1.8.8, Minecraft works perfectly, but if I load any version after that, I get, like, 5 fps
#680 [16:14] <Rico> dxdiag: https://paste.ubuntu.com/p/RKmCQYsBwR/ Minecraft log: https://paste.ubuntu.com/p/BKXRP6NRSc/
#681 [16:14] <mattym> ksteven64, Integrated graphics are not meant for gaming.
#682 [16:14] * Abe [webchat@pool-100-38-223-191.nycmny.fios.verizon.net] has joined #minecrafthelp
#683 [16:14] <Abe> hello
#684 [16:14] <Abe> i have issues logging into my account
#685 [16:15] <Abe> it says i migrated my account back in 2016 (originally purchased in 2012)
#686 [16:15] <mattym> Rico, And just to be sure, there are no mods or texture packs currently in use, correct?
#687 [16:15] <Rico> none
#688 [16:15] <Blockq> so what do i do with the pastebin
#689 [16:15] * Jasper [webchat@modemcable163.169-81-70.mc.videotron.ca] has joined #minecrafthelp
#690 [16:16] * Jasper [webchat@modemcable163.169-81-70.mc.videotron.ca] has quit. (Client Quit)
#691 [16:17] <mattym> Blockq, Give us the link
#692 [16:17] <CapFan67> Abe, Did you migrate your account?
#693 [16:17] <Blockq> https://paste.ubuntu.com/p/ZgV3mRVsFC/
#694 [16:18] <Abe> I'm not able to recall I because I have no clue what email it was migrated to
#695 [16:18] <CapFan67> Abe, What is your Minecraft username/character name?
#696 [16:18] <Abe> Abraham17
#697 [16:19] <CapFan67> Abe, Did you change the name to Velicanstveni_?
#698 [16:19] <Abe> nooooooooo
#699 [16:19] <Abe> wtf
#700 [16:19] <CapFan67> Abe, It would appear that your account was stolen. https://namemc.com/search?q=Abraham17
#701 [16:19] <mattym> ??> Blockq oem/hp/product-number
#702 [16:19] <Absol> Blockq: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#703 [16:19] <Absol> Blockq: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#704 [16:19] <CapFan67> Abe, To recover, you'll need to contact Mojang Support:
#705 [16:20] <CapFan67> ??> Abe account/send-email
#706 [16:20] <Absol> Abe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#707 [16:20] <Absol> Abe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#708 [16:20] <mattym> Rico, Have you tried updating you Nvidia display driver?
#709 [16:20] <Abe> alright thank you i guess i was hacked lol
#710 [16:20] <Lucas> https://paste.ubuntu.com/p/VWQ7rnJS9Z/
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#713 [16:22] * Rico [webchat@184-155-52-77.cpe.cableone.net] has joined #minecrafthelp
#714 [16:22] <mattym> ??> Lucas win/dxdiag
#715 [16:22] <Absol> Lucas: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#716 [16:22] <Rico> I updated my drives lastnight mattym sorry my page just refreshed
#717 [16:23] <Blockq> would it be something like "X6G06AA#ABA"
#718 [16:23] <mattym> Rico, They dont look updated, give me a moment.
#719 [16:25] <Lucas> https://paste.ubuntu.com/p/hY3M7xhmKz/
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#721 [16:27] <mattym> Rico, Download and Install the file from this page https://www.geforce.com/drivers/results/145872
#722 [16:27] <mattym> Blockq, Yes one moment.
#723 [16:29] <mattym> Blockq, Download and Install this driver https://ftp.hp.com/pub/softpaq/sp76501-77000/sp76886.exe
#724 [16:30] <mattym> Lucas, Are there any mods, or large format texture packs in use?
#725 [16:30] <mattym> Lucas, And it only crashes when you do certain things? Can you see if you get the same issue in a new world?
#726 [16:31] <Blockq> i had a feeling radeon was the issue
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#729 [16:32] <Lucas> i have some mods installed, but none of them are in use. and i have one texture pack installed, but i could never get it to work, and the issue was happening before i installed it.
#730 [16:32] <Lucas> i get the same issues no matter what world i'm in, including multiplayer worlds. i've been testing to see if the issue persists by breaking a wooden hoe, but the game crashes no matter what tool i break.
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#733 [16:35] <mattym> ??> Lucas win/reinst
#734 [16:35] <Absol> Lucas: You may need to reinstall the locally installed files that Minecraft puts into place.
#735 [16:35] <Absol> Lucas: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#736 [16:42] <Lucas> mattym thank you so much! everything seems to be fixed
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#740 [16:56] <betoos3D> hey
#741 [16:56] <CapFan67> Hi
#742 [16:56] <betoos3D> Process crashed with exit code -805306369
#743 [16:57] <betoos3D> idk what this mean
#744 [16:57] <betoos3D> it doesnt let me go inside a server called play.mineville.org
#745 [16:57] <betoos3D> it crash everytime i try to get in
#746 [16:57] <CapFan67> betoos3D, That can be a few things. The most common is overlys. Shall we run a report to see what's running on your machine that might be causing it?
#747 [16:58] <CapFan67> ??> betoos3D tools/hjt
#748 [16:58] <Absol> betoos3D: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#749 [16:58] <Absol> betoos3D: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#750 [16:58] <CapFan67> betoos3D, After you create the paste, post the link in this chat.
#751 [17:00] <betoos3D> https://paste.ubuntu.com/p/hT4fGmStBF/
#752 [17:00] <betoos3D> there its
#753 [17:01] <CapFan67> betoos3D, Stand by..
#754 [17:01] <betoos3D> ok
#755 [17:01] * Shadowninja [webchat@c-73-17-209-86.hsd1.ct.comcast.net] has joined #minecrafthelp
#756 [17:01] <CapFan67> betoos3D, You
#757 [17:01] <Shadowninja> when i click log in on minecraft.net it does nothing
#758 [17:02] <betoos3D> yes?
#759 [17:02] <CapFan67> betoos3D, You're running Discord and Razer Synapse, both of which can cause this issue. Make sure the Discord Overlay is disabled in settings, and uninstall Razer Synapse then test.
#760 [17:02] <betoos3D> alright let me chcek
#761 [17:03] <betoos3D> alright
#762 [17:03] <CapFan67> Shadowninja, That can be caused by browser plugins or adblockers. Can you test from a different device, such as a mobile phone?
#763 [17:03] <Shadowninja> sure +CapFan67
#764 [17:04] <betoos3D> it didnt work :(
#765 [17:05] <CapFan67> betoos3D, This error can also be caused by corrupted assets. Do you know where your .minecraft folder is located?
#766 [17:06] <Shadowninja> it worked +CapFan67
#767 [17:06] <betoos3D> yes
#768 [17:06] <CapFan67> Shadowninja, Ok. Sounds like you have an issue with your browser, and not your account.
#769 [17:06] <Shadowninja> ok, should i disable adblock?
#770 [17:06] <betoos3D> its located on my appdata folder
#771 [17:06] <CapFan67> betoos3D, CLose your client and launcher, then rename your .minecraft folder to something else (such as .minecraft.old
#772 [17:06] <betoos3D> ok
#773 [17:07] <CapFan67> betoos3D, After renaming it, run your launcher, log back in and see if you can reproduce the crash.
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#775 [17:08] <Shadowninja> CapFan67 ok im going to try logging in on edge
#776 [17:09] * betoos3D [webchat@pool-74-96-86-147.washdc.fios.verizon.net] has joined #minecrafthelp
#777 [17:09] <betoos3D> im back
#778 [17:10] <betoos3D> had to restart my pc
#779 [17:10] <CapFan67> Shadowninja, Given that you can login and manage your account on your mobile, is there something in particular you were going to minecraft.net for?
#780 [17:10] <CapFan67> betoos3D, Welcome back.
#781 [17:10] <Shadowninja> CapFan67 i wanted to buy minecraft lol
#782 [17:10] <Shadowninja> seems i had made an account earlier without buying it
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#784 [17:11] <Shadowninja> hmm i tried it on a fresh browser and nope
#785 [17:11] <CapFan67> Shadowninja, Ah, I understand. As a note, If you can't solve your PC browser issue, you can login and purchase on your mobile. The license follows your login, which you'll use to play the game on PC.
#786 [17:12] <Shadowninja> CapFan67, 1 i dont really trust my phone with credit cards lol, 2 how would i download it to my pc if i cant login?
#787 [17:12] <CapFan67> Shadowninja, I would suspect some AV or Security software on your PC, blocking the dynamic buttons on the minecraft.net and mojang.com sites.
#788 [17:12] <betoos3D> it doesnt let me go in the server
#789 [17:12] <betoos3D> the game crashes when i try to join the server
#790 [17:12] <Shadowninja> ok ill try disabling av
#791 [17:12] <Shadowninja> temporarily
#792 [17:12] <CapFan67> Shadowninja, The download is easy, and if you haven't installed you should before you purchase to make sure it runs on your hardware (demo mode): https://launcher.mojang.com/download/MinecraftInstaller.msi
#793 [17:13] <Shadowninja> is this just the launcher wihtout an account?
#794 [17:13] <Shadowninja> *without
#795 [17:14] <CapFan67> Shadowninja, You just logged into your account on your mobile, you said. If you have an account, but don't own yet, you use that account to play the demo.
#796 [17:14] <Shadowninja> oh ok
#797 [17:14] <betoos3D> it says java TM platform SE binary not responding
#798 [17:15] <CapFan67> betoos3D, Ah! I missed the first line of our analysis tool. I see the application that's causing that in your hjt report. Stand by..
#799 [17:15] <betoos3D> ok
#800 [17:15] <CapFan67> betoos3D, You have PremierOpinion, bundleware know to cause that. Here's the fix:
#801 [17:15] <CapFan67> ??> betoos3D av/adwcleaner
#802 [17:15] * Shadowninja [webchat@c-73-17-209-86.hsd1.ct.comcast.net] has joined #minecrafthelp
#803 [17:15] <Absol> betoos3D: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#804 [17:15] <Absol> betoos3D: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#805 [17:15] <Shadowninja> why are you sharing this?
#806 [17:16] <CapFan67> Shadowninja, I'm sorry I don't understand. Sharing what?
#807 [17:16] <Shadowninja> toolslib
#808 [17:16] * betoos3D [webchat@pool-74-96-86-147.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#809 [17:16] <Shadowninja> i rejoined so i cant see the context
#810 [17:16] <CapFan67> Shadowninja, That's a malware/adware cleanup tool for another user.
#811 [17:16] <Shadowninja> oh ok
#812 [17:16] <CapFan67> Shadowninja, they have malware on their system that's crashing Minecraft.
#813 [17:16] <Shadowninja> oh
#814 [17:17] <Shadowninja> i disabled av and it still doesnt work rip
#815 [17:17] <CapFan67> Shadowninja, That's the technical client crash work we normally do here. =)
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#817 [17:17] <betoos3D> alright im doing it
#818 [17:18] <CapFan67> Shadowninja, I wish I had a magic bullet for you. if you can login on your phone, but not your PC, it's definitely software loaded on your PC that's blocking the dynamic buttons.
#819 [17:18] <Shadowninja> ok
#820 [17:18] * betoos3D [webchat@pool-74-96-86-147.washdc.fios.verizon.net] has quit. (Client Quit)
#821 [17:18] <CapFan67> betoos3D, Take your time. It'll require a reboot when it finishes cleaning.
#822 [17:18] * Michael_ [webchat@108-217-182-216.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#823 [17:19] <Michael_> hi when I open Minecraft its says failed to load
#824 [17:19] <Shadowninja> Some game files are missing, and can't be downloaded while the launcher is in offline mode. Please connect to the internet and try again. Game files are missing CapFan67
#825 [17:19] <CapFan67> Michael_, Do you have the exact error message or number?
#826 [17:19] <Michael_> it says Failed to load URL mojang://launcher/index.html with error (-2).
#827 [17:20] <CapFan67> Shadowninja, That's a *very* strange error. The game doesn't think you're connected to the Internet. hmm
#828 [17:20] <Shadowninja> weird
#829 [17:21] <Michael_> what should I do
#830 [17:21] <CapFan67> Michael_, I'd like to look at the log. Absol will provide instructions:
#831 [17:21] <CapFan67> ??> Michael_ launcher/log-txt
#832 [17:21] <Absol> Michael_: We need to see your full launcher log, which is created in the game directory.
#833 [17:21] <Absol> Michael_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#834 [17:22] <CapFan67> Shadowninja, We have a utility that creates a list of processes running on your PC so we can find incompatible software. Would you like to run that? (Alternately, I can provide a link to the list of incompatible software if you want to look on your own)
#835 [17:22] <Shadowninja> sure can i have the utility?
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#837 [17:22] <CapFan67> Shadowninja, Absol will provide the link and instructions:
#838 [17:22] <betoos3D> ok i did it already
#839 [17:22] <CapFan67> ??> Shadowninja tools/hjt
#840 [17:22] <Absol> Shadowninja: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#841 [17:23] <CapFan67> betoos3D, Welcome back.
#842 [17:23] <Absol> Shadowninja: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#843 [17:23] <CapFan67> betoos3D, If ADWCleaner is done, try running the game.
#844 [17:24] <CapFan67> Shadowninja, Be sure to fill in the "Poster" field when making your paste. When done, give us the link to the new paste page.
#845 [17:25] <Shadowninja> ok CapFan67
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#847 [17:25] <Shadowninja> https://paste.ubuntu.com/p/nkFTdZ3XGh/
#848 [17:25] <Shadowninja> like this?
#849 [17:25] <betoos3D> thanks
#850 [17:26] <betoos3D> it worked
#851 [17:26] <betoos3D> <3
#852 [17:26] <CapFan67> betoos3D, Outstanding. Enjoy!
#853 [17:26] <betoos3D> thanks :)
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#855 [17:26] <CapFan67> Shadowninja, I see the issue. MCLeaks has been run on the computer you're using.
#856 [17:27] <CapFan67> ??> Shadowninja info/mcleaks
#857 [17:27] <Absol> Shadowninja: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#858 [17:27] <Absol> Shadowninja: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#859 [17:27] <CapFan67> ??> Shadowninja win/hosts/edit
#860 [17:27] <Absol> Shadowninja: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#861 [17:27] <Absol> Shadowninja: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#862 [17:27] <CapFan67> Shadowninja, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#863 [17:27] <Shadowninja> bad idea
#864 [17:27] <Shadowninja> ok ill get right to it
#865 [17:27] <Shadowninja> thanks
#866 [17:28] <Shadowninja> i dont remember making this account, it was a long time ago
#867 [17:28] <Shadowninja> apologize for that
#868 [17:28] <CapFan67> Shadowninja, No worries. Be sure to run Notepad as Administrator, or you won't be able to save your changes.
#869 [17:28] <Shadowninja> ok
#870 [17:28] <Shadowninja> so what steps should i take?
#871 [17:28] * Michael_ [webchat@108-217-182-216.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#872 [17:28] <CapFan67> Shadowninja, Absol gave you the editing steps. Do you need them again?
#873 [17:29] <Shadowninja> no, but how do i uninstall mcleaks
#874 [17:29] <CapFan67> Shadowninja, It doesn't have an installer. Just delete the file you downloaded.
#875 [17:29] <Michael_> what do I do if it says failed to load when I open minecraf
#876 [17:30] <Shadowninja> dont see a file anywhere CapFan67
#877 [17:30] <CapFan67> Michael_, Did you make that paste of your launcher_log.txt?
#878 [17:30] <CapFan67> Shadowninja, Just be sure not to run it again if you stumble on it, to avoid this issue in the future.
#879 [17:30] <Michael_> no I don't know how to get to my launcher
#880 [17:30] <Shadowninja> ok
#881 [17:30] <Michael_> very new to this
#882 [17:30] <Shadowninja> thanks
#883 [17:30] <CapFan67> Michael_, Absol will give you the instructions again:
#884 [17:30] <CapFan67> ??> Michael_ launcher/log-txt
#885 [17:30] <Absol> Michael_: We need to see your full launcher log, which is created in the game directory.
#886 [17:30] <Absol> Michael_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#887 [17:31] <Michael_> where is my launcher?
#888 [17:31] <Shadowninja> CapFan67 so delete the hosts file?
#889 [17:31] <Shadowninja> sry the contents?
#890 [17:32] <CapFan67> Shadowninja, delete all lines that have "MOJANG.COM" in them (there should be two)
#891 [17:32] <CapFan67> Michael_, When you run your minecraft shortcut, the launcher is what you see first.
#892 [17:33] <Shadowninja> it worked CapFan67 thanks for all of your help
#893 [17:33] <Michael_> my shortcut is just the app?
#894 [17:33] <CapFan67> Shadowninja, Glad to hear. Best of luck.
#895 [17:34] <CapFan67> Michael_, Let's back up a moment...
#896 [17:34] <Shadowninja> thanks CapFan67, see you!
#897 [17:34] <Shadowninja> bye
#898 [17:34] * Shadowninja [webchat@c-73-17-209-86.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#899 [17:35] <CapFan67> Michael_, I now see you're on a Mac. Mac OS is not my strength. I'll step aside and hopefully another helper who works with mac can help with your download/loading issue.
#900 [17:35] <Michael_> ok
#901 [17:35] <Michael_> can anyone else help
#902 [17:36] <CapFan67> Michael_, Just as a note, I find this page on the bugs.mojang.com site: https://bugs.mojang.com/browse/MCL-10518
#903 [17:49] * Dane [webchat@ip70-189-132-100.lv.lv.cox.net] has joined #minecrafthelp
#904 [17:49] <Dane> hello so i made my minecraft account a few years ago and i noticed the date of birth was incorrect recently can i change it?
#905 [17:51] <CapFan67> Dane, You can't do that through self service. You'll need to contact Mojang Support. Do you need a link?
#906 [17:52] <Dane> i emailed them but do they change it or that info they cannot change?
#907 [17:52] <CapFan67> Dane, They'll help you. Now just a matter of waiting for them to respond.
#908 [17:53] <Dane> yep
#909 [18:15] * ryan4 [webchat@76-199-18-69.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#910 [18:17] <ryan4> so when I go into a online server it takes for ever to load and when I click my mouse it just crashes
#911 [18:23] * nickname [webchat@ip68-229-164-17.om.om.cox.net] has joined #minecrafthelp
#912 [18:23] <nickname> hi
#913 [18:23] <nickname> hi
#914 [18:23] <nickname> hi
#915 [18:24] <CapFan67> Hi
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#917 [18:27] * shfu [webchat@d24-146-23-146.home1.cgocable.net] has joined #minecrafthelp
#918 [18:28] <shfu> hello
#919 [18:28] <CapFan67> Hi
#920 [18:28] <shfu> im having an issue connecting to a specific server and im really confused
#921 [18:29] <CapFan67> shfu, What happens when you try?
#922 [18:29] <shfu> I can connect to any other server, my internet is fine, and people are on the server fine
#923 [18:30] <shfu> it says "could not connect to a default or fallback server. please try again later: io.netty.channel.ConnectTimeoutException"
#924 [18:30] <CapFan67> shfu, Unfortunately, the Internet isn't a uniformed thing. Your connection to a specific destination will be different than other people's connection. Worse, that connection may change from day to day.
#925 [18:30] <CapFan67> shfu, I can check to see if it's online. What's the address?
#926 [18:30] <shfu> vulengate.com
#927 [18:31] <CapFan67> shfu, It does indeed appear to be online.
#928 [18:31] <shfu> okay
#929 [18:31] <CapFan67> shfu, https://dinnerbone.com/minecraft/tools/status/
#930 [18:32] <shfu> my internet is completely fine though
#931 [18:32] <shfu> i just cant connect to this one server
#932 [18:32] <CapFan67> shfu, A Connection Timeout tells you that you weren't able to make a network/socket connection to the target computer.
#933 [18:33] <CapFan67> shfu, Are any other computers at your location able to connect? Have you tried tethering to a different network connect, such as through your mobile?
#934 [18:34] <shfu> to the server? or just to the internet
#935 [18:34] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#936 [18:34] <CapFan67> shfu, Well, you'd switch your computer's Internet connection to another, then test (to isolate your PC as the cause).
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#939 [18:42] <JK> just bought New Mac Desktop.... Keep getting "failed to load URL mojang://launcher/index.html with error (-2)
#940 [18:47] <JK> anyone out there???
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#943 [18:56] <JK> Error when launching Minecraft on new Mac Desktop
#944 [18:56] <JK> Can anyone help?
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#949 [19:33] <joodly> need help
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#951 [20:15] * waffle0792 [webchat@104-14-157-157.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#952 [20:15] <waffle0792> Hello?
#953 [20:17] <waffle0792> My minecraft sends both of these errors when I launch minecraft. https://pastebin.com/pPjXQJY9
#954 [20:17] <waffle0792> Minecraft seems to be running in task manager, but I don't see it anywhere
#955 [20:20] <waffle0792> I am using Optifine 13.2
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#961 [20:49] * JobGamer31z [webchat@176.78.151.186.static.intelnet.net.gt] has joined #minecrafthelp
#962 [20:49] <JobGamer31z> hello
#963 [20:49] <JobGamer31z> i do really have a problem
#964 [20:49] <JobGamer31z> but is with a windows 10 edition
#965 [20:50] <JobGamer31z> when i put a custom skin the game crash
#966 [20:50] <JobGamer31z> i dont really know why there are any help :(
#967 [20:51] <K-Dawg> Hi, I want to know if Mojang will implement a virtual keyboard into Minecraft VR. Jumping back and forth between keyboard and touch controllers is really a hassle. If this could be implemented, that would be great!
#968 [20:54] * quaking [webchat@ip028102.uvm.edu] has joined #minecrafthelp
#969 [20:54] <JobGamer31z> it will be a third party skin problem?
#970 [20:55] <quaking> Just bought and downloaded the launcher, but the game crashes when I attempt to launch it. The error it gives me is that my "driver does not appear to support OpenGL"
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#973 [21:08] * Jones3 [webchat@mta-107-13-31-33.nc.rr.com] has joined #minecrafthelp
#974 [21:08] <Jones3> Anyone on?
#975 [21:08] <Jones3> I need to know what the story is with Windows 10 mc and Realms
#976 [21:11] <CapFan67> quaking, Jones3, I'll be in channel in about 15 min.
#977 [21:12] <Jones3> Cool
#978 [21:16] <Jones3> Sup?
#979 [21:17] <Jones3> o nvm
#980 [21:18] <CapFan67> Ok. Jones, what "story" are you asking about?
#981 [21:19] <Jones3> So Im wondering about how Im supposed to join my friends realm world
#982 [21:19] <CapFan67> quaking, If you resurface, Minecraft OpenGL errors usually mean you have a driver issue. Follow absol's instructions for producing a DxDiag report:
#983 [21:19] <CapFan67> ??> quaking win/dxdiag
#984 [21:19] <Absol> quaking: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#985 [21:20] <CapFan67> Jones3, Are you asking about Java Edition or Windows 10 Edition?
#986 [21:20] * mollydolly [webchat@c-73-203-64-192.hsd1.co.comcast.net] has joined #minecrafthelp
#987 [21:20] <Jones3> Im asking about the Java edition
#988 [21:20] <Jones3> Is Windows 10 edition the only way to access a realm?
#989 [21:21] <CapFan67> Jones3, Give your profile name to your friend. They'll send you an invite and you'll accept. At that point, you can access their realm.
#990 [21:21] <CapFan67> Jones3, Both Java Edition and Bedrock support realms, though they can't play together (different games).
#991 [21:21] <Jones3> Ye, but the person is on xbox and apparently they can't send invited from there?
#992 [21:21] <Jones3> Im assuming thats where the issue lies
#993 [21:21] <CapFan67> Jones3, XBox is Bedrock. That's a different game than Java Edition.
#994 [21:21] <mollydolly> I am trying to log into my minecraft account. I don't have access to the email account that I originally created my account with. I am getting a message that states invalid user or password. I don't know how I can reset my password. My account was purchased with a card from WalMart
#995 [21:22] <Jones3> Bedrock? I thought the Windows 10 Edition would interconnect between platforms
#996 [21:22] <CapFan67> mollydolly, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#997 [21:22] <CapFan67> mollydolly, So, do you know your login credentials and your secuirity answers? If so, I can give you a link to change your email. If not, you will need to contact Mojang CUstomer Support.
#998 [21:23] <mollydolly> I think so. I don't remember setting up any security questions. But if I did, I am sure I will know the answers
#999 [21:23] <CapFan67> Jones3, No. The Windows 10 Edition is Bedrock, the Mobile Edition of the game, that also runs on iOS, Android, XBoxOne and Switch.
#1000 [21:24] <Jones3> Much appreciated CapFan! Thank you
#1001 [21:24] <CapFan67> mollydolly, In that case, you'll need to contact Mojang Customer Support. Do you need a link?
#1002 [21:24] <CapFan67> Jones3, You bet. Take care.
#1003 [21:24] <mollydolly> my log in credentials will be my email that I originally used. Correct?
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#1005 [21:25] <CapFan67> mollydolly, Login credentials would be email and password.
#1006 [21:25] <mollydolly> I have the email address that I used. and I wrote down what I thought was the password
#1007 [21:26] <CapFan67> mollydolly, Again, self service would *also* require either knowing your security answers, or having access to your email. Since you don't have any of the three that I can tell, you will need to contact Mojang.
#1008 [21:27] <mollydolly> I am assuming that it is the password that I am getting wrong? I played for a few months, then when I tried to log in tonight I couldn't. I haven't played for a few weeks.
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#1010 [21:29] <mollydolly> Ok. Can I get the link to both the self service and the customer support? I will try both. If the first doesn't work, then I will just contact customer support. I just hate waiting.
#1011 [21:48] * Penguin [webchat@cpc134078-cosh17-2-0-cust360.know.cable.virginm.net] has joined #minecrafthelp
#1012 [21:49] <Penguin> hellol! i have forgotten the email i used for my moyang account
#1013 [21:49] <Penguin> and im not sure how to fix this iissue
#1014 [21:50] <CapFan67> Penguin, You'll need to contact Mojang Customer Support. Need a link?
#1015 [21:50] <Penguin> yeah please
#1016 [21:50] <CapFan67> ??> Penguin account/send-email
#1017 [21:51] <Absol> Penguin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1018 [21:51] <Absol> Penguin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1021 [23:03] * DaviGames004 [webchat@138-99-15-222.gigaflexinternet.com.br] has joined #minecrafthelp
#1022 [23:05] <DaviGames004> Hi, when I try to get into a server an error saying that I am not logged in to minecraft.net, I have tried everything, nothing works
#1023 [23:11] * ChaoticFire [webchat@196.239-240-116.dynamic.dsl.ade.iprimus.net.au] has joined #minecrafthelp
#1024 [23:11] <ChaoticFire> Hey, could anyone help me please
#1025 [23:11] <CapFan67> ChaoticFire, What do you need help with?
#1026 [23:11] <ChaoticFire> My account was stolen recently
#1027 [23:11] <ChaoticFire> not sure how I can gain access to it again
#1028 [23:12] <CapFan67> ChaoticFire, If you're sure that your account was stolen, you'll need to contact Mojang Support. Do you need a link?
#1029 [23:12] <ChaoticFire> Yes please. Ive sent them an email yesterday but still no reply. was hoping there was a live chat forum?
#1030 [23:13] <ChaoticFire> Its strange, because the pw and security questions were requested to be changed to my email. and I didnt open the emails, yet they were read
#1031 [23:13] <CapFan67> ChaoticFire, They have no live chat. Support request reply time is a bit over 4 weeks at the moment. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1032 [23:14] <CapFan67> ChaoticFire, It sounds like your email has been compromised. Do you have unique passwords for your services, especially your email?
#1033 [23:14] <ChaoticFire> so Ive changed pw for my email as well. but mojang account would still be linked to my email right?
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#1035 [23:14] <ChaoticFire> 4 weeks, quite long. rip
#1036 [23:14] <CapFan67> ChaoticFire, Unless they changed the email on the account. Mojang will help sort that out.
#1037 [23:15] <ChaoticFire> Would they be able to change the email? there is surely a way that I could prove it was owned by me and my email
#1038 [23:15] <ChaoticFire> I found what name they changed the account to
#1039 [23:15] <boz> my launcher keeps saying the launcher.bundle is not present or failed to load no matter how many times i delete the folder or redownload minecraft
#1040 [23:15] <CapFan67> ChaoticFire, If you have the Transaction ID, you'll be fine. If you have control over the original email, that's helps.
#1041 [23:16] <Galaxy_2Alex> boz, https://bugs.mojang.com/browse/MCL-10533
#1042 [23:16] <ChaoticFire> I still have control over the original email yes, and changed password. so if they could relink it to that and request password change it would help. but 4 weeks is a long time
#1043 [23:16] <Galaxy_2Alex> boz, Follow the instructions in the yellow box.
#1044 [23:16] <boz> ok
#1045 [23:16] <ChaoticFire> transaction id. i got the account years and years ago
#1046 [23:16] <CapFan67> ChaoticFire, I purchased in 2011, and still have mine. Here is the web page to help you recover your Transaction ID:
#1047 [23:17] <CapFan67> ??> ChaoticFire account/trans-id
#1048 [23:17] <Absol> ChaoticFire: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1049 [23:17] <ChaoticFire> Im pretty sure I would have deleted the email
#1050 [23:17] <CapFan67> ChaoticFire, Again, that web page can help you recover it.
#1051 [23:18] <boz> i tried doing what the box said and it still did not work
#1052 [23:18] <ChaoticFire> Alright, thank you ill have a close look
#1053 [23:18] <ChaoticFire> bit slow with these things
#1054 [23:19] <Galaxy_2Alex> boz, What is the exact error message?
#1055 [23:21] <boz> launcher plugin 'Users/boz/Library/Application Support/minecraft/Launcher/launcher.bundle' is not present or failed to load
#1056 [23:21] <boz> Launcher components will be rechecked on next launch. Try starting the launcher again.
#1057 [23:22] <Galaxy_2Alex> boz, Delete the whole minecraft folder, and reinstal the launcher from here: https://www.minecraft.net/en-us/download/
#1058 [23:22] <boz> ok
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#1060 [23:25] * boz [webchat@47.184.4.179] has joined #minecrafthelp
#1061 [23:27] <boz> my minecraft keeps giving me this error that says the Launcher plugin - launcher.bundle is not present or failed to load
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#1063 [23:30] <Galaxy_2Alex> boz, Please provide a screenshot of the error.
#1064 [23:33] <boz> https://gyazo.com/41228f314c957bf3eb11d4ca5aae6dad
#1065 [23:33] <Galaxy_2Alex> boz, Uninstall the launcher, then restart your system and install it again.
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#1067 [23:34] <boz> ok
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#1070 [23:40] <boz> it still doesnt work
#1071 [23:40] <Galaxy_2Alex> boz, Are you using an antivirus program or an adblocking software?
#1072 [23:41] <boz> Adblocking software on my browser?
#1073 [23:41] <Galaxy_2Alex> boz, Could be an issue as well, yes.
#1074 [23:41] <boz> should i try turning it off and then downloading it
#1075 [23:42] <Galaxy_2Alex> boz, May need to temporarily uninstall it.
#1076 [23:42] <boz> ok ill try that
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